this action line is intended to promote the development of national estrategies including the necessary human capacity building taking into account different national circumstances it has ensured in addition the comprehensive exchange of views information and experiences among wsis stakeholders as well as providing advisory services and technical assistance to developing countries at the same time the united nations egovernment survey observes a new trajectory in the efforts of governments to put together a national ict policy and egovernment strategy by strengthening institutions and building the capacities of public servants collaborative service delivery is now pervasive where governments citizens civil society and the private sector often work together to innovate processes and leverage new technologies