citizens can receive important information influencing their daily decisions conversely cities can use the internet to give a voice and listen to their inhabitants through online platforms for citizen participation electronic voting online surveys and social networks active involvement may in turn may influence the decisionmaking of municipal governments and enhance the citys democratic processes for example toronto is engaging its citizens through the transformto project which invites residents and businesses to imagine the transformative changes needed to create a more prosperous healthy equitable and sustainable city city of toronto knowledge cities need to make communication fully interactive rather than just twoway to result in a winwin beneficial relationship