appreciating the depth and breadth of these changes is critical to help governments reap the benefits that these technologies create and address the challenges that may arise finally the ability to turn many forms of information that once existed solely in analogue form into digital information and to collect store and analyse it has expanded enormously the lot can improve consumers quality of life for example by helping to track physical fitness and health or to better manage household tasks and supplies through smart appliances such as connected refrigerators for businesses the lot can help to improve operational efficiency through better preventive maintenance of machinery and products and can also provide opportunities to sell new digital products and services