text: Health Secretary Matt Hancock said: We plan for the worst and work for the best, and the NHS is working 24/7 to fight this virus. Calls to NHS 111 have increased by more than a third and we have already put in place 500 extra staff to help with this increase. Every person has a role to play in managing the spread of COVID-19 – whether that’s washing your hands more often for 20 seconds or catching your sneezes.