jimnoneill/paper-to-field-training huggingface dataset:
Managing service failure and recoveries

Due to the intangible and heterogeneous nature of services, providing zero-defect service is almost impossible and therefore service failure is inevitable. The tourism industry is no exception, where interactions between service providers and customers happen in multiphases including pre-trip, during-trip, and post-trip stages with a number of different parties involved during the process. Given that service failures cannot be avoided, organizations in tourism industries need to manage potential service failure by implementing effective service recoveries. Accordingly, this chapter provides an extant review of the existing literature on service failure, customer responses to service failure and service recovery in relation to the travel and tourism industry. It then suggests strategies that organizations can utilize to manage customers' dissatisfying service experiences and increase customer satisfaction.

Topic: Outsourcing and Supply Chain Management
Subfield: Management Information Systems
Field: Business, Management and Accounting
Domain: Social Sciences
Von Neumann and Sraffa: Mathematical Equivalence and Conceptual Difference

In this chapter I compare Sraffa's and von Neumann's methods for the analysis of joint production systems from the point of view of economic methodology; a parallel article gives the mathematical background with complete proofs but without the interpretation proposed here (see Chapter 5 in this volume and the summary of mathematical definitions and results in the Appendix).

Topic: Political Economy and Marxism
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
An Analysis of Students` Vocabulary Mastery at the FirstGrade of SMA Pertiwi 1 Padang

Kemampuan siswa SMA Pertiwi 1 Padang dalam memahami teks bahasa
Inggris masih rendah. Hal ini disebabkan oleh keterbatasan kosa kata yang dimiliki
siswa. Karena siswa memiliki kosa kata yang minim maka siswa tidak bersemangat
untuk belajar bahasa Inggris. Mereka menganggap bahasa Inggris sangat sulit untuk
dipelajari sehingga siswa mengalami kesulitan dalam mempelajari kosa kata dalam
bahasa Inggris. Penelitian ini bertujuan untuk mendeskripsikan penguasaan kosa kata
bahasa Inggris dan kesulitan dalam menguasai kosa kata siswa di kelas X SMA
Pertiwi 1 Padang.
Penelitian ini menggunakan metode deskiptif kuantitatif karena data penelitian
dideskripsikan dengan persentase angka dan analisis skor. Sampel penelitian ini
berjumlah 40 siswa yang diambil secara acak dari keseluruhan populasi. Instrumen
yang digunakan dalam pengumpulan data adalah tes dan kuesioner. Tes berjumlah 50
soal yang terdiri dari 35 butir soal pilihan ganda dan 15 butir soal isian. Sebanyak 80
butir soal diujikan kepada siswa untuk mendapatkan validitas dan reliabilitas soal.
Kuesioner berjumlah 25 pertanyaan yang berguna untuk mengumpulkan data
kesulitan siswa dalam mempelajari kosa kata. Analisis validitas dan reliabilitas
kuesioner menggunakan pilot tes.
Hasil dari tes menunjukkan bahwa penguasaan kosa kata siswa termasuk pada
kategori sedang dengan rata-rata skor siswa 51,85. Hasil dari kuesioner menunjukkan
bahwa siswa mengalami beberapa kesulitan dalam menguasai kosa kata. Siswa
mengalami kesulitan untuk mengingat kosa kata yang telah dipelajarinya, siswa
memiliki motivasi yang rendah untuk mempelajari kosa kata bahasa Inggris, siswa
jarang membuka kamus untuk melihat arti kata sulit yang mereka temui saat
membaca dan siswa mengalami kesulitan untuk mengidentifikasi arti dan sinonim
dari kosa kata bahasa Inggris. Berdasarkan data analisis bisa disimpulkan bahwa
penguasaan kosa kata siswa kelas X SMA Pertiwi 1 Padang berada pada level sedang
atau rata-rata yang berarti kosa kata siswa masih dibawah standar untuk ketuntasan
pelajaran bahasa Inggris di SMA.

Topic: English Language Learning and Teaching
Subfield: Information Systems
Field: Computer Science
Domain: Physical Sciences
Fractionating the neural substrate of cognitive control processes

Psychological and neurobiological theories of cognitive control must account for flexible, seemless transitions among cognitive operations. When subjects switch between tasks, they must both inhibit the previous task and re-engage in a different task. Inhibition of the disengaged task remains active for a period of time and has to be overcome when re-engaging in the same task. Here we used a task-switching paradigm that allows distinction of two control processes: overcoming the inhibition of a previously performed task when re-engaging it and restarting a sequence of tasks after a period of interruption. Behaviorally, these processes were reflected in the facts that: ( i ) switching to a recently performed task, that is thus unlikely to have fully recovered from inhibition, takes longer than switching to a task less recently performed and ( ii ) re-engaging in a sequence of tasks after a period of interruption transiently increases response time. Using event-related functional MRI, we found that these two behavioral effects were accompanied by a double dissociation: the right lateral prefrontal cortex was more activated when switching to a task recently performed compared to a task less recently performed, while the anterior cingulate cortex was recruited when a sequence of tasks was initiated. These results provide insights into the functional organization of the frontal lobe in humans and its role in distinct processes involved in cognitive control.

Topic: Neural and Behavioral Psychology Studies
Subfield: Cognitive Neuroscience
Field: Neuroscience
Domain: Life Sciences
Estimating a Population of Parameter Values Using Bayes and Empirical Bayes Methods

Abstract Abstract In standard Bayes and empirical Bayes component decision problems, estimating inidividual parameters is the primary goal. In multiple comparison problems and in comparisons of histograms of estimates, however, the primary goal is to produce parameter estimates that can be considered as an ensemble. For example, the histogram of estimates should be a good estimate of the histogram of parameters. Standard methods of estimating by the posterior expectation do minimize symmetric, componentwise losses such as squared error, but they produce ensembles of estimates with a sample variance smaller than the posterior expected sample variance for parameters. In this article we propose new Bayes and empirical Bayes estimates that minimize a distance function between the empirical cdf of the estimates and the true parameters. These estimators are weighted averages of the prior mean and the data, with weight on the data being approximately the square root of that for the posterior expectation. We give theoretical and applied examples, including subgroup analysis in a clinical trial. Key Words: Bayesian methodsSubgroup analysisEmpirical BayesMultiple comparisons

Topic: Advanced Statistical Process Monitoring
Subfield: Statistics, Probability and Uncertainty
Field: Decision Sciences
Domain: Social Sciences
RESTORING HIDDEN NON STATIONARY PROCESS USING TRIPLET PARTIALLY MARKOV CHAIN WITH LONG MEMORY NOISE

The hidden Markov chains (HMC), which are widely used in different data restoration problems, have recently been generalised to pairwise partially Markov chains (PPMC), in which the distribution of the observed chain conditional on the hidden one is of any form. In particular, longmemory noise cases can be dealt with. The aim of this paper is to propose a parameter estimation method and to show, via experiments, that unsupervised PPMC based image segmentation can perform better, when the noise is a long-memory one, than the classical HMC based methods.

Topic: Botany, Ecology, and Taxonomy Studies
Subfield: Plant Science
Field: Agricultural and Biological Sciences
Domain: Life Sciences
Data from Small RNA Sequencing and Functional Characterization Reveals MicroRNA-143 Tumor Suppressor Activity in Liposarcoma

&lt;div&gt;Abstract&lt;p&gt;Liposarcoma remains the most common mesenchymal cancer, with a mortality rate of 60% among patients with this disease. To address the present lack of therapeutic options, we embarked upon a study of microRNA (miRNA) expression alterations associated with liposarcomagenesis with the goal of exploiting differentially expressed miRNAs and the gene products they regulate as potential therapeutic targets. MicroRNA expression was profiled in samples of normal adipose tissue, well-differentiated liposarcoma, and dedifferentiated liposarcoma by both deep sequencing of small RNA libraries and hybridization-based Agilent microarrays. The expression profiles discriminated liposarcoma from normal adipose tissue and well differentiated from dedifferentiated disease. We defined over 40 miRNAs that were dysregulated in dedifferentiated liposarcomas in both the sequencing and the microarray analysis. The upregulated miRNAs included two cancer-associated species (miR-21 and miR-26a), and the downregulated miRNAs included two species that were highly abundant in adipose tissue (miR-143 and miR-145). Restoring miR-143 expression in dedifferentiated liposarcoma cells inhibited proliferation, induced apoptosis, and decreased expression of BCL2, topoisomerase 2A, protein regulator of cytokinesis 1 (PRC1), and polo-like kinase 1 (PLK1). The downregulation of PRC1 and its docking partner PLK1 suggests that miR-143 inhibits cytokinesis in these cells. In support of this idea, treatment with a PLK1 inhibitor potently induced G&lt;sub&gt;2&lt;/sub&gt;–M growth arrest and apoptosis in liposarcoma cells. Taken together, our findings suggest that miR-143 re-expression vectors or selective agents directed at miR-143 or its targets may have therapeutic value in dedifferentiated liposarcoma. &lt;i&gt;Cancer Res; 71(17); 5659–69. ©2011 AACR&lt;/i&gt;.&lt;/p&gt;&lt;/div&gt;

Topic: Cancer-related molecular mechanisms research
Subfield: Cancer Research
Field: Biochemistry, Genetics and Molecular Biology
Domain: Life Sciences
The Language of Pharmacodynamics

The Oxford English Dictionary defines language as “the method of human communication, either spoken or written, consisting of the use of words in a structured and conventional way.” This CCR Focus section describes various ways in which anticancer agent pharmacodynamics (PD) is being studied, with the goal of clinical translation. PD is the study of drug action—and all the factors that modify that. Given a new agent in development, the clinical oncologist wants to know the response rate and toxicity, the translational oncologist wants to know whether the drug engaged its target and for how long, and the pharmacologist wants to generate a complex model, such as the one shown in Fig. 1, describing the interrelationship of various factors to treatment effect or toxicity. The authors in this CCR Focus section address various aspects of these equations. With William Douglas Figg and David R. Newell as Guest Editors, the articles show us the complex network that underlies the action of every drug and offer hope that we can eventually understand the factors that influence drug action well enough to use them in the clinical setting to improve cancer treatment. We learn in this CCR Focus section that modern methodologies are available to explore and possibly understand why some patients have side effects when others do not—the kind of science that could lead to further drug discovery. We learn new strategies for determining whether a drug distributes to the tumor tissue (imaging) and whether we can demonstrate a molecular effect in a circulating tumor cell (allowing repeated study and avoiding biopsy). And, we learn that once we know a drug can affect a target, we still are far from having reliable, validated, and widely usable PD assays to prove it. Oncologists and pharmacologists will have to work together, and speak a common language, to make continued progress. We see this CCR Focus section as a step in that direction. As always, we hope that these articles will inform those who are interested but not expert, and challenge and encourage those who are expert in the field.Susan E. BatesDeputy Editor, CCR FocusNational Cancer InstituteSee all articles in this CCR Focus section, “Progress in Pharmacodynamic Endpoints.”

Topic: Cancer Treatment and Pharmacology
Subfield: Oncology
Field: Medicine
Domain: Health Sciences
Recent advances in aminostratigraphic methods and data management

Amino Acid Racemization Workshop; Bern, Switzerland, 23 July 2011 Over the past several years, numerous communities of scientists have recognized the need for preservation of data in formats that will be widely accessible in the future (see, e.g., AGU Position Statements; http://www.agu.org/sci_pol/positions/geodata.shtml ). This effort also extends to preservation of important samples and the documentation of their storage location for future use. Within the history of any discipline, laboratories and collections will be active and then become inactive, often with the loss of material and unpublished data. For labs active prior to the digital era, this issue is often quite serious, as even published data may be difficult to access.

Topic: Isotope Analysis in Ecology
Subfield: Ecology
Field: Environmental Science
Domain: Physical Sciences
COVID-19 and psychological distress: Lessons for India

Purpose The COVID-19 pandemic has undoubtedly altered the routine of life and caused unanticipated changes resulting in severe psychological responses and mental health crisis. The study aimed to identify psycho-social factors that predicted distress among Indian population during the spread of novel Coronavirus. Method An online survey was conducted to assess the predictors of distress. A global logistic regression model was built, by identifying significant factors from individual logistic regression models built on various groups of independent variables. The prediction capability of the model was compared with the random forest classifier. Results The respondents ( N = 1060) who are more likely to be distressed, are in the age group of 21-35 years, are females (OR = 1.425), those working on site (OR = 1.592), have pre-existing medical conditions (OR = 1.682), do not have health insurance policy covering COVID-19 (OR = 1.884), have perceived seriousness of COVID-19 (OR = 1.239), have lack of trust in government (OR = 1.246) and whose basic needs' fulfillment are unsatisfactory (OR = 1.592). The ones who are less likely to be distressed, have higher social support and psychological capital. Random forest classifier correctly classified 2.3% and 17.1% of people under lower and higher distress respectively, with respect to logistic regression. Conclusions This study confirms the prevalence of high distress experienced by Indians at the time of COVID-19 and provides pragmatic implications for psychological health at macro and micro levels during an epidemiological crisis.

Topic: COVID-19 and Mental Health
Subfield: Clinical Psychology
Field: Psychology
Domain: Social Sciences
The Clinical Features and Outcome of Stupor

Stupor is an unusual but striking phenomenon, generally recognized but difficult to define in precise clinical terms. A large literature exists on the diverse conditions in which it may occur, but there is little information on differentiating one cause from another, or on the prevalence of these causes. This insufficiency extends to the phenomenology of stupor, where descriptive criteria are not always adequate for separating stupor from allied states. Such difficulties are reflected in a current text book by Merskey and Tonge (1965). The authors only recognize stupor if there is total akinesis, where it is assumed that the diagnosis is schizophrenia. Depressive stupor is not recognized as an entity.

Topic: Obsessive-Compulsive Spectrum Disorders
Subfield: Clinical Psychology
Field: Psychology
Domain: Social Sciences
Navicula sp. Sulfated Polysaccharide Gels Induced by Fe(III): Rheology and Microstructure

A sulfated polysaccharide extracted from Navicula sp. presented a yield of 4.4 (% w/w dry biomass basis). Analysis of the polysaccharide using gas chromatography showed that this polysaccharide contained glucose (29%), galactose (21%), rhamnose (10%), xylose (5%) and mannose (4%). This polysaccharide presented an average molecular weight of 107 kDa. Scanning electron microscopy (SEM) micrographs showed that the lyophilized Navicula sp. polysaccharide is an amorphous solid with particles of irregular shapes and sharp angles. The polysaccharide at 1% (w/v) solution in water formed gels in the presence of 0.4% (w/v) FeCl3, showing elastic and viscous moduli of 1 and 0.7 Pa, respectively. SEM analysis performed on the lyophilized gel showed a compact pore structure, with a pore size of approximately 150 nm. Very few studies on the gelation of sulfated polysaccharides using trivalent ions exist in the literature, and, to the best of our knowledge, this study is the first to describe the gelation of sulfated polysaccharides extracted from Navicula sp.

Topic: Polysaccharides and Plant Cell Walls
Subfield: Plant Science
Field: Agricultural and Biological Sciences
Domain: Life Sciences
An Evaluation and Preparation of Ferromagnetic Liquid Composites for Use at Millimeter Wavelengths.

Ferrofluid composites containing polystyrene, tin, copper, aluminium, carbon and silver particles 1 to 50 micron in diameter have been prepared by dispersing the articles in ferrofluids with M s = 400 to 800 G. Thin film samples 1 micron to 1 mm thick have been studied using a 3 mm microwave source and Fourier Transform Spectrometry. Large microwave absorptions (60%) which are induced by small fields of less than 100 Oe have been observed in thn film composites containing metal particles. Magnetic absorptions arise from chain formation in composition and this has been modelled using Monte-Carlo simulations. Good agreement between the observations and theoretical predictions is obtained. Keywords include: Magnetic Fluids; Composites; Thin films; Microwave; Dichroism; and Birefringence.

Topic: Hermeneutics and Narrative Identity
Subfield: Philosophy
Field: Arts and Humanities
Domain: Social Sciences
Treatment of fistulas formed after free flap reconstruction surgery

瘻孔形成はいまだ未解決な遊離皮弁再建術の合併症のひとつである。我々は保存的対応での救済を基本としている。方法：当センターで5年間に経験した遊離皮弁再建術321例をretrospectiveに検討した。結果：瘻孔が先行した皮弁全壊死，頸動脈破裂の症例はなかった。1例を除き全例保存的対応で救済し得た。閉鎖まで6週以上を要したのは，咽頭皮膚瘻作成，早期再発あるいは術後放射線治療を優先した計3症例であった。結果：遊離皮弁再建術後の瘻孔の救済には，積極的手術は通常必要なく的確なドレナージによる保存的対応で充分である。個々に患者の状態を的確に判断できれば，重篤合併症あるいは追加治療の遅れをきたすことはない。

Topic: Reconstructive Surgery and Microvascular Techniques
Subfield: Surgery
Field: Medicine
Domain: Health Sciences
[Medication reconciliation: a hell of a job].

Transitions of care pose a risk to medication safety. To reduce patient harm, medication reconciliation is advised. However, implementation of medication reconciliation is difficult due to time constraints. We present two female patients aged 82 and 84 years. In both women, unintentional discrepancies arose, went undetected and led to patient harm. Accurate information transfer is essential for continuity of patient care. Medication reconciliation comprises four steps, i.e. verification (identify discrepancies), clarification (check the collected list), reconciliation (document the reason for medication changes) and transfer (communicate the updated list). This article discusses the steps of medication reconciliation and those medication errors that arise during a patient's transfer from the home setting to hospitalization or a clinic visit. We show that medication reconciliation is not merely an administrative task. As the patient is the only constant factor in health care, patient participation is essential.

Topic: Pharmaceutical Practices and Patient Outcomes
Subfield: Geriatrics and Gerontology
Field: Medicine
Domain: Health Sciences
Natures of Africa: Ecocriticism and Animal Studies in Contemporary Cultural Forms

Wisdom, the Akan proverb goes, is like a baobab tree: no one person can embrace it. Such, too, is the point of departure for Natures of Africa, a collection of ecocritical engagements from across t...

Topic: Ecocriticism and Environmental Literature
Subfield: Literature and Literary Theory
Field: Arts and Humanities
Domain: Social Sciences
Immobilization of some hydrolases on polymethacrylate by the method of reactive esters

The immobilization of chymotrypsin (EC 3.4.4.5), papain (EC 3.4.4.10), α-amylase (EC 3.2.1.1), amyloglucosidase (EC 3.2.1.3), and of a technical pectolytic enzyme on various reactive polymethacrylate esters (Ostion KM) was examined and compared with the immobilization of the same enzymes on carboxymethyl-cellulose. There is no difference in the individual reactive esters (2,4-dinitrophenyl, N-hydroxysuccinimidyl, ethyl-1-hydroxyacetyl) when enzymes reacting fast (papain, chymotrypsin) are immobilized. The ethyl-1-hydroxyacetyl ester of the support is most suitable for slowly reacting enzymes. The reaction does not proceed at pH-values lower than 7.5. The specific activity of immobilized amylolytic and pectolytic enzymes decreases with the increasing pH because of inactivation of the enzyme.

Topic: Enzyme Catalysis and Immobilization
Subfield: Molecular Biology
Field: Biochemistry, Genetics and Molecular Biology
Domain: Life Sciences
THE ORGANIZATION OF A HUMAN MILK BANK IN A NORTH QUEENSLAND HOSPITAL

The development of a human milk bank with nursing mothers as donors of human milk is described. Breast milk is collected manually, and as aseptically as possible, by the mother in the privacy of her home, and the milk is transported frozen to the milk bank by a member of the Nursing Mothers' Association of Australia. A sample of expressed milk is also collected and sent to the Microbiology Department of the Australian Government Health Laboratory for bacteriological examination. The milk bank is suitably located in the paediatric ward of the Townsville General Hospital. Human milk which has been classed as bacteriologically safe is given untreated to hospitalized infants in preference to formula milk. The result is a human milk bank which is administered under medical and microbiological control.

Topic: Infant Nutrition and Health
Subfield: Nutrition and Dietetics
Field: Nursing
Domain: Health Sciences
An examination of the theory and practice of project management knowledge and its transferability in Western Australia

Acceptance and understanding of project management tends to be limited by project managers (PMs) who have a specific technical training and follow one or two major theories on project processes. Consequently, project managers may encounter difficulty in being ‘recognised’ by employers and moving from one professional discipline to another. The current research examines knowledge areas applied ‘in the field’ by project managers (PMs), and provides them with knowledge about the constancy of application of project theories; further, a new model of what constitutes PM and enables flexibility for PMs is suggested. As there was little extant literature about PMs being able to transfer from one professional discipline to another, or to what degree different knowledge areas were applied, it was determined that exploratory research was appropriate. The results strongly indicate that organisations that rely on programs and projects to support the delivery of their strategic objectives will benefit from implementation of the project management revised hypothetical model (Figure 13). The model incorporates the nine knowledge areas of The Project Management Institute (USA) and six knowledge areas extracted from the PM methodology PRINCE2. Further, the additional focus of People Specific Management (PSM) at Level 3 of the revised hypothetical model (Figure 13) is recommended. Qualifications for PMs do make a difference! In addition to demonstrating the importance of PM qualifications to augment PM’s successful transfer across disciplines, further research is suggested regarding the need for training to be ‘compulsory’ and follow the developmental levels described in the up-to-date model developed during the research (Figure 13).

Topic: Construction Project Management and Performance
Subfield: Management Science and Operations Research
Field: Decision Sciences
Domain: Social Sciences