Applied Probability and Queues Simple Markovian Models Markov Chains Markov Jump Processes Queueing Theory at the Markovian Level Queueing Networks and Insensitivity Some General Tools and Methods Renewal Theory Regenerative Processes Further Topics in Renewal Theory and Regenerative Processes Random Walks Lévy Processes Reflection and Duality Special Models and Methods Steady State Properties of of GI G 1 Markov Additive Models Many Server Queues Exponential Change of Measure Dams Inventories and Insurance Risk.