Information Systems for eGovernment : A Quality of Service Perspective The success of public sector investment in eGovernment initiatives strongly depends on effectively exploiting all aspects of ICT systems and infrastructures. The related objectives are hardly reachable without methodological frameworks that provide a holistic perspective and knowledge on the contexts of eGovernment initiatives. Yet public administrators usually have a mix of legal and administrative knowledge while lacking an information systems background. With this book Viscusi Batini and Mecella provide a comprehensive methodology for service oriented information systems planning with special emphasis on eGovernment initiatives. They present the eG4M methodology which structurally supports the development of optimal eGovernment plans considering technological organizational legal economic and social aspects alike. The approach is focused on two pillars: the quality of the provided services and related processes and the quality of the data managed in the administrative processes and services. The book is written for public administrators decision makers practitioners ICT professionals and graduate students providing a comprehensive perspective of the challenges opportunities and decisions related to strategic and operational planning of service oriented information systems in eGovernment. Written from a data centric perspective Information Systems for eGovernmentpresents a methodology that is grounded in computer science but leveraged by sociological organizational economical juridical analyses and methods. Examples and case studies are included which illustrate the relevance of the approach.