Global Sourcing of Information Technology and Business Processes : 4th Global Sourcing Workshop 2010 Zermatt Switzerland March 22 25 2010 Revised Selected Papers This book contains 14 carefully reviewed and selected papers from the 4th Workshop on Global Sourcing held in Zermatt Switzerland March 22 25 2010. They have been gleaned from a vast empirical base brought together by leading researchers of outsourcing and off shoring. This volume is intended for use by students academics and practitioners interested in the outsourcing and off shoring of information technology and business processes. It offers a review of the key topics in outsourcing and off shoring populated with practical frameworks that serve as a tool kit to students and managers. T