Co production and co creation : engaging citizens in public services Part 1. Co Production and Co Creation: Definitions and Theoretical Perspectives : 1. Co Creation and Co Production in Public Services: Urgent Issues in Practice and Research Taco Brandsen Trui Steen and Bram Verschuere 2. Definitions of Co Production and Co Creation Taco Brandsen and Marlies Honingh 3. Co Production and the Co Creation of Value in Public Services: A Perspective from Service Management Stephen P. Osborne Kirsty Strokosch and Zoe Radnor 4. Co Production at the Crossroads of Public Administration Regimes Victor Pestoff 4.1 Case Study Co Production of Care Services: Co opting Citizens in the Reform Agenda José Nederhand and Ingmar Van Meerkerk 5. Public Management and Co Production John Alford and Louise Freijser 6. What Do Voluntary Sector Studies Offer Research on Co Production Lehn M. Benjamin and Jeffrey L. Brudney Part 2. Influences on the Process of Co Production and Co Creation : 7. Unraveling the Co Producers: Who are They and What Motivations do They Have Carola Van Eijk and Mila Gascó 7.1 Case Study The Spanish Project Pla BUITS Mila Gascó and Carola Van Eijk 8. The Roles of the Professional in Co Production and Co Creation Processes Trui Steen and Sanna Tuurnas 8.1 Case Study Mediation Service: Crossing the Line Between the Roles of Traditional Welfare State Professionals and Citizens as Voluntary Mediators Sanna Tuurnas 8.2 Case Study The Role of Staff with Lived Experience in the Co Production of Substance Use Disorder Treatment Services Sunggeun (Ethan) Park 9. Who Is in the Lead New Perspectives on Leading Service Co Production Hans Schlappa and Yassaman Imani 9.1 Case Study Leading Co Production: The Case of Hertfordshire Fire and Rescue Services Community Volunteer Scheme Yassaman Imani and Hans Schlappa 9.2 Case Study Enhancing Co Creation Through Linking Leadership: The Danish Zebra City Project Anne Tortzen 10. The Increasing Role of Digital Technologies in Co Production and Co Creation Veiko Lember 10.1 Case Study How Public Services in Sweden Help Newcomers to Integrate in the Labour Market and Society Through the Digital Platform Mobilearn Somya Joshi Vasilis Koulolias Francisco Garcia Moran and Elke Loeffler 10.2 Case Study ICT and Empowerment of Frail Elderly in Flemish Municipalities Sylke Jaspers 10.3 Case Study Remote Health Monitoring with Wearable Sensors and Smartphones András Gábor and Barbara Gausz 11. Legal Dilemmas of Co Production and Co Creation Dawid Sześciło 11.1 Case Study The European Disability Card Charlotte Van Dijck Part 3. Co Production and Co Creation in Different Domains : 12. Co Production in Healthcare Caitlin McMullin and Catherine Needham 12.1 Case Study Co Producing Recommendations to Reduce Diagnostic Error Suyeon Jo and Tina Nabatchi 12.2 Case Study Co Production of Secondary Health Services in Nigeria and Ghana Mary Mangai Michiel De Vries and Johan De Kruijf 13. Parents as Co Producers in Primary Education Marlies Honingh Elena Bondarouk and Taco Brandsen 13. Case Study Partners for Possibility: Co Production of Education Dirk Brand and Marleen Rolland 13.2 Case Study Co Creating School Meals Services Giuseppe Aquino and Maddalena Sorrentino 14. Co Production and the Environment Marco Ranzato and Luisa Moretto 14.1 Case Study Balade Verte et Bleue and Ilôt deau: Co Creation and Co Production for the Environment Marco Ranzato 14.2 Case Study Co Producing Flood Risk Governance in England the Netherlands and Flanders Hannelore Mees 15. Co Production in Community Development Daphne Vanleene and Bram Verschuere 15.1 Case Study Co Production and Community Development in France Caitlin McMullin 16. Providing Public Safety and Public Order Through Co Production Elke Loeffler 16.1 Case Study The Blue and You Police Community Forum: Co Production of a Community Conversation Brian N. Williams Dan Silk Hadley Nobles and Jainiecya Harper 16.2 Case Study Dutch and Belgian Citizens Motivations to Engage in Neighbourhood Watch Schemes Carola Van Eijk Trui Steen and Bram Verschuere Part 4. The Effects of Co Production and Co Creation : 17. Co Production Co Creation and Citizen Empowerment . Suyeon Jo and Tina Nabatchi 17.1 Case Study Co Creation and Empowerment: The Case of DR Congo in Agricultural and Rural Sector Peter Ngala Ntumba 18. Democratic Co Production: Concepts and Determinants Bram Verschuere Daphne Vanleene Trui Steen and Taco Brandsen 18.1 Case Study Co Production of New Immigrant Services in Hong Kong: Facilitating the Integration of New Immigrants into Community Xuan Tu 18.2 Case Study The Rabot Neighbourhood: Co Production in Community Development Daphne Vanleene and Bram Verschuere 19. The Effects of Co Production on Trust Joost Fledderus 19.1 Case Study Building Trust in Work Corporations Joost Fledderus 20. Assessing the Effect of Co Production on Outcomes Service Quality and Efficiency Elke Loeffler and Tony Bovaird 20.1 Case Study Amadiba Adventures: Co Creating Community Based Tourism Ntuthuko Mchunu and Francois Theron 21. The Dark Side of Co Creation and Co Production: Sevel Evils Trui Steen Taco Brandsen and Bram Verschuere 21.1 Case Study Experts by Experience in Finnish Social Welfare Taina Meriluoto Part 5. Concluding Chapter : 22. How to Encourage Co Creation and Co Production: Some Recommendations Taco Brandsen Trui Steen and Bram Verschuere. Co production and co creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources by accessing more of society’s capacities. In addition it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society. Co Production and Co Creation: Engaging Citizens in Public Services offers a systematic and comprehensive theoretical and empirical examination of the concepts of co production and co creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level academics and reflective practitioners. It addresses the topics with regard to co production and co creation and will be of interest to researchers academics policymakers and students in the fields of public administration business administration economics political science public management political science service management sociology and voluntary sector studies.