The handbook of crisis communication Parameters for crisis communication W. Timothy Coombs Crisis communication and its allied fields W. Timothy Coombs Crisis communication research in public relations journals: tracking research trends over thirty years Seon Kyoung An and I Huei Cheng Organizational networks in disaster response: an examination of the US government networks efforts in Hurricane Katrina Gabriel L. Adkins Regaining altitude: a case analysis of the JetBlue Airways Valentines Day 2007 crisis Gregory G. Efthimiou The press as agent of cultural repair: a textual analysis of news coverage of the Virginia Tech shootings Mohamad H. Elmasry and Vidhi Chaudhri Are they practicing what we are preaching an investigation of crisis communication strategies in the media coverage of chemical accidents Sherry J. Holladay Examining the effects of mutability and framing on perceptions of human error and technical error crises: implications for situational crisis communication theory W. Timothy Coombs and Sherry J. Holladay How do past crises affect publics perceptions of current events an experiment testing corporate reputation during an adverse event J. Drew Elliot Crisis response effectiveness: methodological considerations for advancement in empirical investigation into response impact Tomasz A. Fediuk Kristin M. Pace and Isabel C. Botero We tell people. Its up to them to be prepared. Public relations practices of local emergency managers Robert Littlefield Katherine Rowan Shari R. Veil Lorraine Kisselburgh Kimberly Beauchamp Kathleen Vidoloff Marie L. Dick Theresa Russell Loretz Induk Kim Angelica Ruvarac Quian Wang Toni Siriko Hoang Bonita Neff Teri Toles Patkin Rod Troester Shama Hyder Steven Venette and Timothy L. Sellnow Thirty common basic elements of crisis management plans: guidelines for handling the acute stage of hard emergencies at the tactical level Alexander G. Nikolaev Oil industry crisis communication Michelle Maresh and David E. Williams Educational crisis management practices tentatively embrace the new media Barbara S. Gainey FEMA and the rhetoric of redemption: new directions in crisis communication models for government agencies Elizabeth Johnson Avery and Ruthann W. Lariscy Effective public relations in racially charged crises: not black or white Brooke Fisher Liu Public relations and reputation management in a crisis situation: how Dennys Restaurants reinvigorated the firms corporate identity Ali M. Kanso Steven R. Levitt and Richard Alan Nelson New media for crisis communication: opportunities for technical translation dialogue and stakeholder responses Keri K. Stephens and Patty Malone Organizational and media use of technology during fraud crises Christopher Caldiero Maureen Taylor and Lia Ungureanu Organizational use of new communication technology in product recall crises Maureen Taylor Crisis communication complexity and the cartoon affair: a case study Finn Frandsen and Winni Johansen Crisis communication and terrorist attacks: framing a response to the 2004 Madrid bombings and 2005 London bombings María José Canel and Karen Sanders Negotiating global citizenship: Mattels 2007 recall crisis Patricia A. Curtin Celebrating expulsions Crisis communication in the Swedish migration board Orla Vigsø Crisis communicators in change: from plans to improvisations Jesper Falkheimer and Mats Heide Contingency theory of strategic conflict management: directions for the practice of crisis communication from a decade of theory development discovery and dialogue Augustine Pang Yan Jin and Glen T. Cameron Crisis adaptive public information: a model for reliability in chaos Suzanne Horsley Communicating before a crisis: an exploration of bolstering CSR and inoculation practices Shelley Wigley and Michael Pfau Who suffers: the effect of injured party on attributions of crisis responsibility Sun A Park and María E. Len Ríos The dialectics of organizational crisis management Charles Conrad Jane Stuart Baker Chris Cudahy and Jennifer Willyard Exploring crisis from a receiver perspective: understanding stakeholder reactions during crisis events Tomasz A. Fediuk W. Timothy Coombs and Isabel C. Botero Credibility seeking through an interorganizational alliance: instigating the Fen Phen confrontation crisis Timothy L. Sellnow Shari R. Veil and Renae A. Streifel Future directions of crisis communication research: emotions in crisis: the next frontier Yan Jin and Augustine Pang Complexity and crises: a new paradigm Dawn R. Gilpin and Priscilla Murphy Considering the future of crisis communication research: understanding the opportunities inherent to crisis events through the discourse of renewal Robert R. Ulmer Timothy L. Sellnow and Matthew W. Seeger Toward a holistic organizational approach to understanding crisis Maureen Taylor What is a public relations crisis refocusing crisis research Michael L. Kent Crisis and learning Larsåke Larsson Pursuing evidence based crisis communication W. Timothy Coombs Written as a tool for both researchers and communication managers this book examines research methods and critical issues in crisis communication. The text includes in depth analyses of well known case studies in crisis communication from terrorist attacks to Hurricane Katrina. It explores the key emerging areas of new technology and global crisis communication and provides a starting point for developing crisis communication as a distinctive research field rather than as a sub discipline of public relations or corporate communication