Mail and internet surveys : the tailored design method Introduction to Tailored Design Writing questions Constructing the questionnaire Implementation procedures Limiting error from coverage and sampling Tailoring to sponsorship population and special situations Mixed mode surveys Delivery of questionnaires in person to groups and through publications When speed is critical: diary customer satisfaction and election forecast surveys Surveys by government of households and individuals Business and other organization surveys Internet and interactive voice Response systems Questionnaires that can be scanned and imaged