Conflict and crisis communication : principles and practice Conflict and crisis negotiation : the negotiated resolution model by Gregory M. Vecchi Negotiation : principles and theoretical underpinnings by Neil Gredecki Crisis situations : communications goals and techniques by Samuel L. Browning Andrea M. Brockman and Vincent B. van Hasselt Application of the critical incident to mental illness and cognitive impairment : considerations and implications by Carol A. Ireland Application of the critical incident to personality disorder : considerations and implications by Carol A. Ireland Ethical considerations in a conflict and crisis situation by Martin J. Fisher Expertise of the negotiator in conflict and crisis communication by Martin J. Fisher When the management of the critical incident goes wrong : pitfalls and suggested approaches by Debbie Marsh Post critical incident : considerations by Abigail S. Tucker Held against their choice : behaviour considerations and implications for the captive by Carol A. Ireland and Gretory M. Vecchi