Case studies in crisis communication : international perspectives on hits and misses Theoretical approaches to and sociocultural perspectives in crisis communication Cornelius B. Pratt The phases of crisis communication Amiso M. George Case studies Africa Egypt Social media stoke a political revolution in Egypt Olugbenga C. Ayeni Kenya Wooing tourists back after a civil strife : the Kenyan example Bitrus P. Gwamna Nigeria Crisis in Nigerias banking and financial industry : government actions reassure skittish jittery publics Wole Adamolekun Kunle Ogedengbe and Cornelius B. Pratt South Africa Hotspot : South Durban basin south Africa the Engen Oil Refinery explosion Chris Skinner Asia China : Chinas Sanlus infant formula proves fatal Weidan Cao China & France : olympic torch protests in France reactions in China : farrefour learns about international crises W. Timothy Coombs India Corporate fraud in India : satyam in the spotlight Monika Vij Japan (disaster) A triple disaster in one fell swoop : rethinking crisis communication in Japan after March 11 Isaac A. Blankson Sorin Nastasia and Min Liu Japan (Toyota) Delays denials recalls and apologies : fixing the dent in Toyotas image Amiso M. George Thailand Bringing the government down : managing Thailands political crisis Cornelius B. Pratt and Ronald Lee Carr Australia Victoria burning : confronting the 2009 catastrophic bushfires in Australia Christopher Galloway and Kwamena Kwansah Aidoo Europe England Climategate : UK climate researchers emails casts doubt on scientific support for global warming Doug A. Newsom Eurozone Eurovision 2010 : a security breach endangers Europes largest TV show Alfonso Gonz(c)Łlez Herrero France An exceptional fraud at soci(c)♭t(c)♭ g(c)♭n(c)♭rale Thierry Libaert Germany The love parade in Duisburg : lessons from a tragic blame game Andreas Schwarz Russia Turnaround in Russia : crisis communication campaign during the 2008 war in south Ossetia Alexander G. Nikolaev Middle East Iran Irans twitter revolution from a publics relations standpoint Chiara Valentini and Dean Kruckeberg Lebanon Risk perception and change management : strategic efforts to restore Lebanons tourism sector Ali Kanso Joseph Ajami and Abdul Karim Sinno North America Mexico Rosarito beach : mediated reality and the rebranding of a Mexican border city Robert Brown USA No walruses in the Gulf : BPs need for effective issues management Ashli Quesinberry Stokes South America Chile The 2010 Chilean mining accident : the triumph of transparency and calm leadership Emmanuel C. Alozie Colombia Nothing will be the same; everything will be better : floods in Colombias atlantico state Jaime S. Gomez and Soledad Leal Tying it all together : social media and revolution Crisis and Kairos : social media activists exploit timing to support anti government protests Jacqueline Lambiase