Services Management in Intelligent Networks : 11th IFIP IEEE International Workshop on Distributed Systems: Operations and Management DSOM 2000 Austin TX USA December 4–6 2000 Proceedings This book constitutes the refereed proceedings of the 11th IFIP IEEE International Workshop on Distributed Systems: Operations and Management DSOM 2000 held in Austin TX USA in December 2000. The 21 revised full papers presented were carefully reviewed and selected from a total of 65 submissions. The book is divided into topical sections on architectures for internet management fault management of services and networks inter domain management event handling for management services QoS management and management architectures