Library conversations : reclaiming interpersonal communication theory for understanding professional encounters Interpersonal communication as practical wisdom : reclaiming Aristotles Nicomachean ethics for the professional sphere Interpersonal communication as civil communication : reclaiming John Lockes An essay concerning human understanding A relational view of interpersonal communication : reclaiming Ruesch and Batesons Communication: the social matrix of psychiatry An interactional view of interpersonal communication : reclaiming Watzlawick Beavin and Jacksons Pragmatics of human communication Interpersonal communication as face work within reference encounters reclaiming Erving Goffmans On face work A relational model of interpersonal communication for face to face and virtual communication in reference encounters What did we learn