Motivational management : inspiring your people for maximum performance Annotation Hiam (the principal of a management consulting firm) offers advice on how business managers can encourage employee performance that relies on the tools and techniques he uses in his own consulting business. Chapters cover motivational communication providing challenging opportunities using feedback to motivate transforming negative attitudes appealing to individual motives and using recognition and rewards. Annotation copyrighted by Book News Inc. Portland OR Introduction The quest for star performers Creating a positive performance environment Rethinking management communications Using motivational communication techniques Tackling the feelings that drive performance Providing challenging opportunities Using feedback to motivate Eliminating contaminants Transforming negative attitudes Appealing to individual motives Using recognition and rewards