Looking for information : a survey of research on information seeking needs and behavior Introduction typical scenarios and history of research Information behavior: an introduction The complex nature of information behavior The history and focus of information behavior researsh Concepts relevant to information behavior The concept of information Information needs motivations and use Related concepts Models and theories of information behavior Models of information behavior Metatheories theories and paradigms Research designs and methods for studying IB Research design methodology and methods Reviewing and critiquing research Research by roles and contexts Reviewing critiquing concluding