TECH SUPPORT
'(<a href="http://www.j-archive.com/media/2007-01-03_J_02.jpg" target="_blank">Cheryl of the Clue Crew stands next to an open computer case.</a>)  If you hear a whir & a clunk & can't get into Windows, this part that stores information on magnetic platters has failed'
hard drive (or hard disk drive)