Tung Chung Line, the Airport Express and Tseung Kwan O Line, except Quarry Bay station, had platform screen doors (PSDs) installed upon construction. These doors prevent people from falling onto the rails, and MTRC allowed the assumption that this implementation was primarily a safety campaign, without heavily promoting it directly. In fact, the primary motivation was to separate the stations from the tunnels, hence allowing substantial energy savings on station air-conditioning and tunnel ventilation. Automatic platform gates (APGs) have also been installed at the Sunny Bay and Disneyland Resort stations. Their heights are half of the PSDs and only prevent people from falling onto the rails.
In June 2000, The MTR Corporation proceeded with its plans to retrofit 2,960 pairs of platform screen doors at all 30 underground stations on the Kwun Tong Line, Tsuen Wan Line, and Island Line in a six-year programme. The programme made MTR the world's first railway to undertake the retrofitting of PSDs on a passenger-carrying system already in operation. A prototype design was first introduced at Choi Hung station in the 3rd quarter of 2001. HK$0.10 per passenger trip was levied on Octopus card users to help fund the HK$2 billion retrofit programme. The whole installation scheme was completed in October 2005. The original completion year was 2006. The MTR Corporation said that part of the cost had to be assumed by passengers.
With the high level of daily passenger traffic, facilities of MTR stations are built with durability and accessibility in mind. The elevators and escalators in stations are heavy duty, with the elevators installed by Otis Elevator Company/Fujitec and the escalators installed by Constructions Industrielles de la Mediterranée and Otis Elevator Company.
After extensive retrofits, the MTR system has become, in general, disabled-friendly—the trains have dedicated wheelchair space, the stations have special floor tiles to guide the blind safely on the platforms, and there are extra wide entry and exit gates for wheelchairs as well.
Unlike many other metro systems around the world, "main line" MTR stations do not have toilet facilities, although their installation has been contemplated. Only stations on the Airport Express and Disneyland Resort Line have access to toilet facilities.
The MTR network is unique in its arrangement of interchange stations. Interchange stations between the Island, Tsuen Wan, Kwun Tong and Tseung Kwan O lines are arranged in pairs; such an arrangement allows cross-platform interchange wherein a passenger leaves a train on one side of the platform and boards trains on the other side of the platform for another line.
Most of those stations make use of a cross-platform interchange system, where the commuter can change to another line on the opposite platform. For example, when a person is travelling on the Kwun Tong Line towards Tiu Keng Leng, getting off at Yau Tong would allow him to change trains across the platform for the Tseung Kwan O Line towards North Point. Whereas, staying on the train and reaching Tiu Keng Leng would allow you to change trains for the Tseung Kwan O Line towards Po Lam.
This not only makes it more convenient for passengers, it also reduces the amount of traffic per station. Riders are made aware of the closest connection point by way of in-train visual and auditory messages. Although riders can disregard these tips, the design of the stations are for the convenience of passengers.
A full GSM (GSM-900 and GSM-1800), CDMA and TDMA mobile phone network is in place throughout the MTR system of stations and tunnels. Passengers can stay connected underground.
Currently, full 3G network coverage in all stations and tunnels (except West Rail Line) for the MTR system has been provided by 3 Hong Kong, SmarTone-Vodafone and PCCW Mobile. Passengers with subscription services will be able to make video calls and access high speed video content on their mobile phones regardless whether the train is above ground or under ground.
Until recently, MTR stations only had branches of the Hang Seng Bank and Maxim's Cakes stores, owned by Jardine Matheson, and a handful of other shops. Since the privatisation of the MTR, however, numerous shops have been added to certain stations, turning them into miniature shopping centres. Services available at most stations include:
Apart from retailers, there are also dentists and medical clinics, drycleaners, and florists along the Tseung Kwan O Line. Standard services include payphones, vending machines (Coca-Cola only), and self-service photo-booths.
"Recruit" was the first free magazine which was solely distributed in MTR stations since July 1992. However, in July 2002, the contract between the magazine and MTR was terminated. Another recruitment magazine "Jiu Jik" (招職), published by "South China Morning Post", replaced "Recruit" as the only free recruitment magazine distributed in MTR stations on every Tuesdays and Fridays.
At the same time, there was another entertainment magazine "Hui Kai Guide" (去街 Guide). However, it is no longer distributed in MTR stations since 2006.
The "Metropolis Daily" (都市日報), published by Metro International, is the first free newspaper distributed free in MTR stations from Monday to Friday (except public holidays); and in 2005, there is another weekend newspaper "Express Post" (快線周報), distributed every Saturday except public holidays.
The "Metropop" (都市流行), also published by Metro International, started its distribution in MTR stations every Thursdays since April 27 2006, few months after the termination of "Hui Kai Guide". It is a weekly magazine featuring cultural affairs and city trends.
The Airport Express also offer value-added services to travellers on the line. Toilets and check-in facilities are available at every station on the line. A free Airport Express shuttle bus service transports travellers from stations to their respective hotels as well. Flight passengers can even have in-town check-in at the station, which offers a more convenient and time-saving routine.
As of January 2005, there are two different fare classes on the MTR: Adult and concessionary. Only children below the age of 12, senior citizens 65 years or older, or full-time Hong Kong students between the ages of 12 and 25 qualify for the concessionary rate. Children below the age of 3 travel free.
Similar to some other metro systems in the world, the fare payable by a passenger depends on the approximate distance travelled. However, taking any particular station as the origin, the other stations fall into fare "zones" depending on the distance from the origin. The fare to all stations in a "zone" is the same and increases with distance, especially if the journey involves a harbour crossing. Adult fares range from HK$3.80 to $26.00. Concessionary fares are usually half the adult fare, and range from HK$2.40 to $13.00. Fares for the Airport Express Line are significantly higher.
The price of using MTR is very low. For example, the price of going from Tsing Yi to Causeway Bay by taxi is around HK$200. Travelling the same distance by MTR costs HK$11.80 for grown up people and HK$5.40 for young and very old people. People can buy a one way ticket or a Octopus card to enter MTR. Octopus card is a contact-less smart card.
The Octopus card is a rechargeable contactless smart card used in an electronic payment system in Hong Kong. It was launched in September 1997 for use on both the MTR and the KCR and now is the most widely used electronic cash system for transactions in Hong Kong as many retailers are fitted with readers.