Company: Apple
Date: 2016-05-07
Overall rating: 3/5
Employment status: current
Experience level: Junior

The Retail Store is a Great Stepping stone
Pros: The environmental can be fun so long as you know how to let go and unwind throughout the day.

Management encourages you to be innovative and allows you a good amount of autonomy.  Basically no micro-managing.
Cons: Pay is not competitive.  While it may be a couple dollars higher than Walmart or McDonalds, don't expect it to be on par with other jobs in the industry.

Working at the Genius Bar can be overwhelmingly demanding.  

Really the only metric that matters is customer ratings on surveys.  The overall scoring metric is heavily weighted towards the negative reviews.  Add in the fact that you have a very limited time with each customer to give options/solve their issue, and a lot of the negative reviews aren't really relevant to your own performance but rather on how the customer feels about Apple.