Company: Microsoft
Date: 2013-09-12
Overall rating: 2/5
Employment status: former
Experience level: Junior

Microsoft GTSC: Good for college graduates looking to learn, bad for experienced people (no development opportunities)
Pros: - Access to resources be it software or hardware.
- Access to information be it from other colleagues or online information repositories
- Good office environment with relaxation areas
Cons: - In the GTSC (global technical support center) there was an oppresive operational model requiring the engineers to track their work time for a customer at the tiniest level (for ex. 1 min tried to call customer but did not reach him) so that in the end utilisation was always a problem.
- Unnecessary competition between fellow coworkers in each team due to the performance rating model used (Gauss curve) which did not allow for the possibility of all team members to perform ok (one had to be a black sheep even though he wasn't necessarily). 
- Poor support from management to solve day to day issues
- Bad work/life balance
- Daily stress
- Though initially good salary, it did not get updated in time even though conditions in the country worsened/improved from year to year, all this due to global corporate policy