Company: J-P-Morgan
Date: 2018-11-13
Overall rating: 3/5
Employment status: former
Experience level: Junior

Sr. Specialist II
Pros: Challenging environment with many opportunities to learn and expand your skills.
Cons: Upper management, as in Executive Level, is very involved in daily operations, yet completely out of touch with actual job performance skills.    Constantly micro managing employees on how fast they do the job instead of how well they do the job.   The single most important skill they focus on is speed, and will fire you for not handling every case, regardless of complexity, number of issues involved, or needs of the customer, within a very short time frame.   Skill goals for call handling are not realistic for the job.