Company: IBM
Date: 2013-10-25
Overall rating: 2/5
Employment status: former
Experience level: Junior

Employees are just customers
Pros: You can do anything you want since no one is really paying attention. Want a pen? No 'supply cabinet'; order a gross of them online. Want a tech book? Order it from B&N online. Order three.
Cons: There are no infrastructure personnel; all are contractors usually in call centers. Tech support problem in Massachusetts? -- call center in India. HR question? -- same call center, but redirected to call center in N Carolina staffed by Fidelity contractors. No answers, no help, no one cares.