Company: Apple
Date: 2018-03-16
Overall rating: 1/5
Employment status: former
Experience level: Junior

Poor Experience
Pros: I really can't find any.
Cons: I cannot recommend anybody to work at Apple whether as an Apple Home Advisor or working in Cork in Customer Service. Many things went wrong for me there. Below is the list:

-	I was confirmed that I was hired by mail, then I was highly praised by the recruiter on the phone for that (it really sounded like fake congrats to me). I was told I would be contacted in the next 2 days. I got no news for 3 weeks. I kept calling and I could only reach the voice mail. Then when I wrote an email, I was told I should contact another contact person which I did. The new person in charge of my integration apologized. I didn’t know at that time it would not be the only problem I would have with Apple.

-	Then came the equipment delivery story. As I wanted to take holidays before starting I wanted to know when the equipment would be delivered. I always got vague answers per mail like “we will send it next week” without further information. The problem in the company is that the recruiters (except the Recruitment Managers) calls with concealed numbers so you cannot reach them on the phone. 

-	Then, only a couple of days before starting the job I was asked if I could work with German language instead of French as they had a big need for German speakers. I refused as I started to be pissed with the lack of professionalism there.

-	When I started there, even if I hadn’t high expectations, I could not expect that I would have such social outcasts for colleagues. I know how bad it is to talk badly about colleagues, I don’t like that, but it is good to know with whom you will potentially work if you take the job. In our team, one third of the team were very fat people (I do not make fun of them), one third are poor geeks crazy about Apple and other people who just look suspicious when you see them on camera (some appear with hoods, or other just refuse to appear on camera, etc). You just have the feeling that they decided to work from home to hide from the outside world.  Most of them made me feel quite uncomfortable sometimes. We were trained by colleagues and managers based at Cork office, they were just like the same I had for colleagues (see above), people who have been living in Ireland over 6 years and who still speak an awful English…

-	It is also important to mention that the job itself is completely uninteresting, extremely repetitive and that you do not have any leeway. Everything is scripted. We are quite far from the so-called creativity touted by Apple. This is just fiction.

-	Then came the payslips problem. At Apple you are paid monthly. I was not paid for 2 months, yes it is! And it seems it happens sometimes there, so be prepared if you go there, get enough savings or you may end up on the streets! 

The reason why I was not paid on time was because I entered the bank details too late. That was the first explanation from a not nice guy from HR which refused to give his first name that I asked only for a follow-up and not for complaining about him... Calling a second time I was informed that “Too late” meant that I entered the bank details only 1 month before due date… Yes, 1 month is not enough… They recognized that it was not normal, they apologized, they told me they would investigate blablabla… All this is not really serious but nothing is really taken seriously at Apple it seems.

-	I was paid on Emergency Tax because I did not enter the PPS number in the proper format. I was informed about it but I could not get a fix about what the proper format is, nobody could tell me even when I was still working there. Nobody thinks outside the box. Scripts. Scripts. Scripts...

-	Otherwise, I am still struggling to get all my money back and it takes a lot of effort calling Revenue to explain them that weird case.

The problem with Apple is that they are based in Cork and not so many people want to go there, so they have to go with what they can get.

Some bad reviews disappeared since when I saw them before applying for Apple at Home Advisor. I cannot say why. However, many companies in Ireland ask their employees to make nice reviews on Glassdoor so...

This review only reflects my experience, it may be different for you.