Company: Deloitte
Date: 2020-02-14
Overall rating: 2/5
Employment status: current
Experience level: Junior

Employee support services are a ghost of themselves
Pros: Interesting project and actual client work
Cons: Long hours. Disappearing employee support - I remember when I first joined, you could call the HR helpdesk and actually get a human being to understand and solve your query. I literally can't remember the last time I called them and got off the phone anything less than frustrated.  The Finance team are dying in the same way. Pockets of high calibre support still exist in the IT Helpdesk if you know how to get to them. I feel like i've witnessed a massive decline, a shift from "our consultants earn our profits so we'll hire great staff to support them" into an outsourced don't-really-care-because-I'm-not-a-permanent-Deloitte-staff-member mode... yet these are critical functions, and my day as an employee depends on being able to get the right support in place. I'm losing the will to live with simple actions like get my holiday allowance fixed, or update my home address, or upgrade my work phone... it's a bureaucratic nightmare these days, and I remember how good/painless it used to be.