Company: J-P-Morgan
Date: 2020-09-05
Overall rating: 1/5
Employment status: former
Experience level: Junior

Very disapointed.
Pros: Good salary and benefits, but these are not worth the poor quality of work environment.
Cons: Job was miss-sold and nothing like normal application support work or teams. Accepting alerts and emailing to developers or other support teams (incident tools rarely used unless break glass access required or major issue), not able to investigate and resolve the issue like normal teams, but then the support team don't have the knowledge and the application is constantly changing and growing so its a continuous moving target that only the developers know.
No time for any self development (next to no time to learn the application).
Selfish culture and people doing there own thing all the time.
Support teams are called Production Management and requires you to perform a number of different roles and all at the same time; e.g. Incident Manager, Incident Communications, Application Support, Service Manager, MI analyst.