Company: IBM
Date: 2017-01-04
Overall rating: 5/5
Employment status: current
Experience level: Confirmed

Client Support professional
Pros: Working as “Technical Support Professional” at IBM Corp, Kenexa Technologies (Acquired by IBM)  Visakhapatnam from FEB 2012 – Till Date
Cons: Role: Technical Support Professional Tier-2
Responsibilities:
Provide timely responses to client's questions and concerns over phone and/ or email.
Provide superior customer service and training to clients.
Provide quick problem solving including, but not limited to, fixing errors, creating alternative methods of completing a task, correcting user errors, and correcting system inconsistencies.
Provide detailed and accurate cases of all client contact.
Provide assistance with onboarding and guide Hiring Team in completing the Onboarding session.