Company: Apple
Date: 2018-12-26
Overall rating: 4/5
Employment status: current
Experience level: Junior

Team is great, Customers not so much
Pros: The team at my store was perhaps the most diverse and interesting group of people that I've ever met, and I would not have been able to meet people like them were it not for Apple. Everyone is willing to help you out when you've got a problem/dealing with some ambiguous situations so there should be little reason for feeling nervous or unsure about how the day is going go.

The employee benefits are fairly generous, with relatively large discounts on products for both yourself and friends+family. Apple will reimburse you up to a certain amount for fitness related expenses like a gym membership.

I managed to secure a fairly good work/life balance at Apple, however I'm not sure about others.

Probably good for the CV?
Cons: Like in any customer service position, the customers are the most painful part of the job. Some difficult interactions would have been avoidable if AppleCare support and Apple stores were on the same page regarding things such as the availability of appointments and other specifics.

Managing customer expectations is also something that could be improved on within stores between sales and support, though management are always actively taking efforts to improve that.

The hourly rate is below market average.