Company: Microsoft
Date: 2019-10-10
Overall rating: 4/5
Employment status: current
Experience level: Junior

Great place to work and a great team, but undervalued by company
Pros: - Getting to be the first get your hands on new technology as it is introduced to the store.
- always learning something new
- meeting a ton of really cool people both internal to Microsoft, and customers
- customer interactions can sometimes result in some really good feel-good moments as a result of helping someone overcome some barrier in their life.
- learning about business pipelines and other aspects of commerce that are usually not shown to typical retail employees
- A lot of the retail role is centered on giving people demos, which is a lot of fun
- the team is a bunch of fun-loving fools (all of them brilliant geniuses)  who you'll grow to love
- benefits are great
Cons: - Staring into the void of the mall during slow hours
- Expected to do the work of people who make living wage for much less than living wage. Examples of this work include on-site and off-site customer success training, technical service of devices, sales quotes, supervision of children.
- pay disparities between employees who all do the same job is a hush-hush issue
- self-entitled customers who take out their frustrations on retail employees