Company: Apple
Date: 2017-01-17
Overall rating: 2/5
Employment status: current
Experience level: Junior

Spanish Chat Support
Pros: Good benefits and holiday pay. Schedules are good if you work your but off.
Cons: Apple seems not to care about the Spanish chat department. They expect 30 advisors to take care of Latin America, Europe, North and Central America. Whoever staffs advisors during the weekend doesn't understand that 11 advisors to help all these regions is not enough. Others departments are off on New Years Eve, but not chat. Other departments have new positions so advisors can progress, Spanish chat doesn't. Other departments takes 18 chart per advisor (average) when an Spanish chat advisors takes 30+. Other departments are way over staffed and Spanish is not. Management even says to explore other job opportunities.