Company: Apple
Date: 2019-06-14
Overall rating: 5/5
Employment status: current
Experience level: Junior

AppleCare AHA College Advisor
Pros: Fantastic benefits - health, dental, product discounts, pension, life insurance, eye and vision plan, fitness and gym reimbursement, broadband reimbursement.

Salary exceeded my expectations, and is a lot better than other companies' support agent salary.

As a student, gives amazing flexibility and saves time travelling from college to work(home). Great support system in place, weekly team meetings. Time allocated for training and one on one with manager. 

If you are a problem solver, you will genuinely enjoy a lot of the calls. Added satisfaction from helping people in most cases.

Amazing training for the job, all paid. Top class, about 6 weeks in total, you will be totally prepared to take calls, no matter your skill level coming into the organisation. As well as continuous training when you are on the phones. 

Opportunities to progress.
Cons: Can lead to feeling isolated. This is down to the advisor in my opinion, if you are not communicating with your team, manager etc.. and not participating in meetings. Working from home will not work for everyone. Important to have a social life outside of work! Leave the house everyday!

During busy periods calls can be very frequent - 7 seconds between calls. On the other hand, there are quiet periods too! Can get a lot of anger from customers directed at you, have to be someone with ability to take an objective approach and have thick skin.

Senior advisors can be rude and unhelpful when you contact them for help, especially if you want them to take the call over, whether the matter is in the customer's best interest / by protocol or not. This is not always the case but can get senior advisors with this attitude. Most senior advisors will be helpful. 

Opportunities to progress, but only within your current role i.e. up the support department ladder. In my experience, as a student, management do not want to hear about progressing into other departments such as development, testing or data analytics. You can apply for these roles internally, but there is a conflict of interest for management if you are valuable to your team.