Company: Apple
Date: 2021-02-01
Overall rating: 4/5
Employment status: current
Experience level: Confirmed

Apple cares much about my personal life as it does my business life
Pros: Decent pay. Work from home. 1x1’s with your team manager once a month, and can chat with your team manager as needed. Team meetings every week. Offline and training time each week to research issues and do SGTs.   They also have an Employee Enrichment department that run contests every week with prizes of Apple products and swag to Apple Rewards points that can be used for products and gift cards.
Cons: Sometimes you must deal with difficult customers who expect you to work miracles in just a few minutes and for free. There is a policy for dealing with these people but it is difficult for me to not to ha e an anxiety attack while I am on the phone with a person like this. Also, it is difficult to speak to anyone above your manager if you are having issues with your TM. The offer meetings and pull in some of the no -manage t staff, but in 6 years I’ve only been invited to one of these meetings.