Company: Microsoft
Date: 2016-12-21
Overall rating: 3/5
Employment status: former

Great, but...
Pros: Great atmosphere, facilities, people, huge opportunities to advance your skills and career.
Cons: ...IF you're in the right area with a supportive manager. If you're not, you can expect to languish in a corner until you're made redundant. 
There is also a huge contradiction in that Microsoft obsessively wants to please their customers but then makes it near impossible to do so with a completely insane fixation on logging minutes worked, and adhering to complex processes which do nothing helpful for the customer and really just perpetuate the image of a foreign customer support centre where your case is passed from pillar to post as shifts start and end.