Company: J-P-Morgan
Date: 2021-04-12
Overall rating: 4/5
Employment status: current
Experience level: Junior

The job can be soul crushing, but the pay and benefits are nice
Pros: They have other benefits, but I only cared about these:
Health insurance benefits
401K contributions
Cheap Gym Membership
Good Pay for no college degree necessary
2019 they gave every employee a free turkey (Supposed to be yearly, but 2020 we all worked from home)
Fairly generous time off allowances (You can take Leave of Absences for Maternity, Bereavement, etc.)
They say that they drug test, but its randomly selected so you have a decently high chance of not being chosen
Cons: You're a debt collector; A lot of the calls will be pretty repetitive as you're just catching people up on their bills, but every once in a while, you'll get a really depressing call where they tell you their entire life story and they cry and stuff. You aren't really here to help them. You're supposed to negotiate and compromise with the company's interest at heart which made me feel a little dirty and heartless at times. You're basically a salesperson trying to sell "no debt" to a captive audience. On top of that, they try to create a positive, lighthearted environment which clashes really hard with the nature of the work at times, and it feels super cringe. Imagine listening to someone explain that they've been laid off and are having money issues while someone is blasting pop music and handing you candy. That literally happened to me once. I only really stayed as long as I have because of the pay and benefits

Standards can be a little hard to hit consistently. It feels like the luck of the draw. Your ability to sell to people without money will make or break you.

Typical customer service issues: demanding and entitled customers, idiots, high call volume at times, strict scheduling, team leaders can be unavailable, lazy, out of touch etc.