Company: J-P-Morgan
Date: 2015-11-28
Overall rating: 2/5
Employment status: current

Loan Processor
Pros: Great name for the resume. Excellent hours/work life balance. Fair compensation. Smart and personable peers.
Cons: Dead end job unless you are willing to move to a different site/state. Short-sighted and lack of leadership in management on all levels. They are not interested in collecting any sort of feedback from their employees to figure out how to make the process more efficient. The policy is to more or less receive orders from the channel leaders and regurgitate them to the employees. If you, as a leader are not buying into said orders - how can you expect your employees to be on board? Another problem is that there is an unhealthy culture of pushing band aid solutions to recurring problems. Rather than coaching under-performing employees, the managers prefer to assist them with their workload and assign more work to high performing employees. Finally, the answer to any question is always answered by "call x, y or z." At Chase, loan processor = call center rep and employee satisfaction confirms this as well. In the recent survey, the overall satisfaction was lower than any call center and there is nothing being done about it.