Company: J-P-Morgan
Date: 2018-07-12
Overall rating: 5/5
Employment status: former

Customer Support Division - Account Management (Credit Card Collections) (Call Center)
Pros: Being able to talk to people all day, especially that one's that would be irate, and so angry right off the bat.  I would love to take these calls because it really gave me a chance to hear them out, let them tell the story of what happened. Majority of the time it'll be this elaborate unfortunate turn of events that was out of his/her hands or control, and just being able to tell them & let them feel like they're not my customer, they really are a valued opportunity to be able to come up with a solution where they felt better when they got off the phone. Because always, with the angry customers you can almost hear when the stress/ worries begin to fade away and they are just hearing everything you're saying because it would just benefit them in their situation.
Cons: Not being able to work with the clients face to face and not only tell them i'm happy, but still show them with the eagerness/willingness to assist.