Company: Apple
Date: 2019-07-15
Overall rating: 4/5
Employment status: former
Experience level: Confirmed

Overall great company, but still retail
Pros: Company values are excellent. Huge feedback culture where all employees are encouraged to give and receive feedback despite role or seniority. 

Lots of paid training, excellent benefits, in general most management teams are comprised of people focused leaders who really care about you.
Cons: Difficult hours, after all it is still retails. Inconsistent schedule, very difficult to develop a long term routine. Sometimes scheduled 6 days straight. 

Customer support roles can be difficult, employees and measured on many metrics and expected to multitask new customers every 15 minutes. 

If dealing with a longer of more difficult situation, there is pressure to complete the interaction quickly and move on. 

Very difficult to move into leadership positions. Much better chance if coming from leadership in a previous retail environment.