Company: J-P-Morgan
Date: 2016-04-28
Overall rating: 2/5
Employment status: former
Experience level: Junior

Call Service Rep
Pros: Benefits. Lots of vacation and sick time. Although it is impossible to request those vacation time off. Sick time can be used at anytime.
Cons: Everything. The call center is 24/7 so days are long and customers are rude. It is impossible to request days off. They get denied immediately. So many rules to follow exactly by the books. You're required to be on the phones all day. If you're a minute late from break then it effects your adherence time which then effects your scorecard. The atmosphere is bad. Everyone there is miserable and it is greatly underpaid.