Company: IBM
Date: 2013-10-09
Overall rating: 1/5
Employment status: former
Experience level: Junior

Support Service Rep (SSR)
Pros: Work mostly from home , or at least based out of home
Cons: Outside of a couple weeks training on specific equipment, you are left to your own devices after that.Next to zero training for Point Of Sale ( instructor showed youtube videos, that had nothing to do with POS) There is no direction on call management expectations, no direction in call recording, parts ordering and write off. This is an ex termly incestuous company, 6 of the last 8 hires were all good friends of the Team Lead . \his job, basically was baby sitting his pals. They have an SSR support line , but very hard to get ahold of anyone in printing and POS delays of over an hour.