Company: J-P-Morgan
Date: 2021-01-31
Overall rating: 3/5
Employment status: former
Experience level: Senior

Frustrating amount of red tape
Pros: Good pay and benefits. Good work life balance
Cons: Many layers of management that only know most employees as a row on a report. There is a tickets quota to meet and it is very easy for techs to close tickets without actually resolving issues to inflate their numbers. If you take pride in helping people you'll be constantly frustrated cleaning up after1st level help desk. Always feel like you are just an expense to be reduced or eliminated