Company: Apple
Date: 2015-07-01
Overall rating: 2/5
Employment status: former
Experience level: Junior

Specialist
Pros: Working as a Specialist in an Apple store is for the most part an amazing experience. Most customers are wonderful human beings and it was so fun to meet and work with so many great people. I would come home each day feeling like I helped people and made a difference and solved problems.
Cons: The management was awful. With so many talented employees internally, I was amazed how often they hired managers from other companies such as Starbucks and AT&T. It ruined the culture. I had several occasions in which the manager would come over to the customer and make the situation worse. Plus, we had a lot of injuries in our store with doors and I know several employees (>5) who sustained severe injuries because of faulty doors (a broken foot, a sprained ankle, a contusion that caused years of nerve pain, a 24 year old on a cane because of a door handle and another back injury from that same door). They never bothered to fix it after years of requests.