Company: IBM
Date: 2011-05-09
Overall rating: 2/5
Employment status: current

GTS-SD is the same as ITD-GD. Not a good place to work
Pros: Work from home option(now thats getting restricted too)
Cons: They have implemented GDF but they have not done the homework well. Different ticketing tools/connectivity methods and deviation from Industry standard process(ITIL) is causing inconvenience to employees.
This is only to reduce staff. On one side they reduce techincal staff but increase people only for implementing GDF.
Senior management has no choice but to go along with GDF as they fear they might lose their jobs if they disagree.
Its very difficult to get things done. There are dept like asset who do not even reply to requests.
The focus on Sercice Delivery is lost.