Company: IBM
Date: 2008-06-19
Overall rating: 2/5
Employment status: former

Use only as a stepping stone, the rest of your life is calling.
Pros: Looks great on a resume, meet quality people.
Cons: Outsourcing and high turnover rate has crippled helpdesk support. Where you were previously expected to support one customer and give excellence in support you are now expected to support multiple customers during your shift. The amount of data you are supposed to assimilate and discard on a daily basis would seriously astonish the individual customers. The customer service level is seriously affected and since there is such a high turnover on all levels of support the knowledge that is desperately needed to perform your job effectively is in a constant state of flux.