Company: IBM
Date: 2008-07-26
Overall rating: 3/5
Employment status: current

I care, shouldn't you ?
Pros: The people and their feelings about going all-out to help the customer. I know folks (myself included) that have worked issues non-stop for 24+hrs to get systems back up and operational.
Cons: Albeit not only within the STG organization, executives typically stay in a position for two years and leave. This makes them less accountable for decisions they make for the long term. Many decisions are made for the short term particularly to meet schedules, then move on leaving the person that replaces them to deal with things.