Company: Apple
Date: 2012-01-19
Overall rating: 1/5
Employment status: former

Great corporate benefits, but the same Call Center position like anywhere else
Pros: -Benefits: I was a part of the College Program, so we worked 20 hours minimum and still get good benefits because we are under Corporate
-Work at home. Yes, we do work out of home, although that is a bit of a con as well.
-Apple Brand Name: except when you say you work for Tech Support.
Cons: - Pay: really low compared to industry standards, no negotiation regardless of experience - $10/hour range. I took it as I wanted to gain experience and thought very highly of Apple
- Hours: they say its "flexible" but in reality its not. They work around your school schedule but otherwise you might get 6AM shift one day and a 9PM shift the next, can really mess your life up.
- Management: MICROMANAGED to the extreme. Your computer screen is monitored, you keep a log everytime you get up to use the restroom, basically like a typical call center from home. 
- Customers: its not the Tech Savvy young people who call you, its the less experienced crowd who does not know the difference between a Mac and a PC, or how to turn on the phone, etc. You will get yelled at because you can't provide free support, you also have to sell AppleCare packages every month to hit your quota (yep, phone sales!)
- Technology: You get an iMac to use at home, the soft phone and iLog (call logging system) breaks most of the time. You have to log everytime an error happens if you miss one your Manager would just blame you..
- WORK LIFE BALANCE + HEALTH: be warned, if you occur 3 sick days in 6 months, you are OUT. Yes, you get fired for occurring 3 "incidences" - which includes seeing doctor, if you're sick, or just need PTO. Vacation gets approved half the time if you plan really early, but only in certain months like October or Feb.