Company: IBM
Date: 2016-01-19
Overall rating: 1/5
Employment status: former
Experience level: Confirmed

Smyrna Call Center Sweatshop
Pros: IBM offers great benefits to its employees - affordable healthcare, purchasing discounts, sick leave, 401K and stock purchase plans.
Cons: Beware of success.  If you perform a job well at the Smyrna Call Center, you will be consigned to that role forever unless you do so serious internal politicking.  You have managers who've never done the roles they manage and therefore lack any ability to relate to the sales reps or understand what it takes to meet/exceed your quota.  I personally encountered some of the most dysfunctional, petty first line managers in my entire sales career.  At least two (2) desperately needed therapy (world class narcissists) and had no business managing people.  Also, the Smyrna location is a haven for positions awarded through entitlement, not skill.  In the words of another manager who left, "If you are not a manager here, you are not a citizen."  I was not a citizen.  I left after five years and never looked back.