Company: Apple
Date: 2017-03-22
Overall rating: 1/5
Employment status: former
Experience level: Junior

Needs Major Improvement
Pros: I've met some great co-workers.
Cons: AppleCare is a toxic environment to work in. I would not recommend this job. The training is a complete mess, they have you trained into other departments without notice and the training they provide is horrible. And the management team does nothing in regards to training to make it better for employees. The management team does some extremely shady things. Apple isn't like most normal employers who try to develop, coach and help their employees be successful. You literally are just a number. I have had several team members without any notice have been terminated and the few I've kept in contact with have said their was no prior coaching, training, or any warning. Which again also goes back to how shady and horrible the leadership team is including training. I have never worked for an employer where I felt like I didn't grow until working for Apple. Apple does nothing to develop it's employees in AppleCare, you are just phone support. They don't have development plans actively in place for their employees and truly do the bare minimum so they look good for their sketchy upper management. HR is also just as unorganized at Apple. If your needing anything done from HR it will take over a week at times, also they will say nothing but empty promises and don't really ever follow-through on what they say. I can truly say the Leadership and HR and overall AppleCare department as a whole needs a serious overhaul. I have worked several years for multiple Fortune 500 companies and from what I experienced at Apple is not what I would have expected. Also, their tools they give you to work and systems always have issues which make it at times extremely hard to do the job and the management team does nothing to help fix the issues and will sometimes try to pinpoint system issues on the team members so the managers don't get in trouble. And I would consistently ask myself does Apple even understand proper leadership skills? Management would consistently talk back about employees to the employees peers and then act normal to their faces. My manager would literally send me recorded phone calls from my peers and then try to make me trash talk with her how horrible my peers are. Also, multiple people on my team left as well as other teams including me, leaving Apple has been one of the best things I have done especially since they at the end of the day don't care and you are just a number.