Company: Apple
Date: 2020-08-09
Overall rating: 2/5
Employment status: current
Experience level: Confirmed

Used to be Great, went Downhill Gradually to utter ****
Pros: The pay and benefits are decent. Working from home is pretty great at times, and you do get discounts on Apple products.
Cons: Over the years, management has added more and more responsibilities, to the point where we're jack of all trades, master of none, with no increase in pay. In chat support, they also periodically add a third chat which, for tech support, is impossible to handle without going crazy. Many of my coworkers have gotten injured or had to go on leave from stress. This was only stopped from being permanent by threats of unionization.

There is little to no career advancement.

Management is hit and miss. Your performance is also very arbitrary, and anything and everything that apple does is blamed on you. Customer has to pay for a repair? Your fault they're mad.