Company: IBM
Date: 2020-10-09
Overall rating: 2/5
Employment status: current
Experience level: Junior

Data Center Technician for IBM Cloud
Pros: Training is good and there is a lot of resources for continued education.
The work load is balanced, and management should be receptive to a desire to do more for DC Operations.
Being a fulltime IBM employee you will receive the standard employee benefits (PTO, 401k, health/dental/vision).
Cons: Career growth is limited by how much of a priority you are to your manager. Communication is difficult and often obscured when trying to develop internally within IBM. Perhaps due to Data Center Operations being physically separate (and sometimes temporally) from other teams, and IBM Cloud being a separate "child company" acquired and in a continuous state of integration into IBM.
Based on the last couple years, full-time hires are decreasing in favor of contract workers without benefits. IBM should offer full-time employment on completion of training, but this could also change.
New hires are usually stuck on evening or night shift once training has progressed enough (1-2 months), moving off this will again depend on how well you communicate with management, or it may get you moved to a different DC site.
You are responsible for the office environment and equipment maintenance. If you and your coworkers don't stay on top of it, expect tools to degrade. You will have to be your own IT, while also dealing with IBM remote help desk (my experiences with them have been poor, regardless of the time of day I called in).