Company: Apple
Date: 2019-02-08
Overall rating: 2/5
Employment status: former
Experience level: Junior

Technical Expert
Pros: Company always hires great people. Very rarely will you work with people who don’t pull their weight. Great benefits. Pays well for what it is.
Cons: Corporate keeps technicians in the dark about issues with the products and then expects them to do their dirty work explaining it to the customers with little to zero info. Forcing “part time” employees to have 30 hours of availability during the week. Rule school or your second job out! The work is brutal. Customers are mostly either neutral or nasty. Very rarely did I find myself actually being able to solve problems or make people happy. Leaders dangle carrots in front of employees for promotions they won’t see for a long time. Benefits are great but they aren’t worth it in the big picture. Trust me, giving up the benefits is a small price to pay for sanity. I’ve been much happier since I quit. Work there for a year, lock in your passion in the mean time, and then get out of there! I am not writing all this out of bitterness. I left on good terms and am still re-hireable. I worked at three different locations and just want people to know what to expect under the hood. You WILL encounter these issues.