Company: J-P-Morgan
Date: 2015-07-16
Overall rating: 3/5
Employment status: current
Experience level: Junior

Senior Customer Service Rep II
Pros: Pay is comparable to other call center jobs, my personal dept only speaks to Retail Bankers, so we don't have to bid on Holidays off, never work Sunday's and we open late/close early. Great benefits, and people are friendly. The company does a lot of employee appreciation events (provide free lunch, games, snacks and chances to win prizes), Chase definitely knows how to treat their employees to a good time.
Cons: Career mobility (moving LOB) is extremely difficult, we're FORCED to bid on new schedules once a year, so if you're receiving a shift differential it's very possible you will lose it. Growth within the company is nearly non-existent (in this particular LOB) and frequently take advantage of talented specialists, moving them into temporary management roles and then removing them. Constant revolving door.