Company: Apple
Date: 2016-11-02
Overall rating: 4/5
Employment status: former
Experience level: Junior

AppleCare Senior iOS advisor
Pros: Consistent schedule, competitive pay, at-home work environment, a lot of trust is given to you to make the right decision which is very rare in a non-managerial role.
Cons: Little scheduling flexibility- and by that I mean shifts are given by bidding. Bidding rules are not very clear and if you are not within the top 5% of your role you are at the mercy of the bidding. I closed every day I worked for over a year which was a deal breaker.  Training is minimal when it comes to features. For example- iTunes is a very popular tool which we use daily but there is next to no training on it. The only resources we have are google or articles written to help but sometimes the directions are vague and it leaves a lot to the imagination.