Company: J-P-Morgan
Date: 2014-10-13
Overall rating: 1/5
Employment status: former
Experience level: Junior

The TRUTH
Pros: Pay is good. There is a cafeteria on site. I had a nice manager temporarily. Great training.
Cons: The managers will do anything to stay ahead including lying on employees. They also do not care about employees at all. There is no sense of life outside of the company. Its strictly business ALL the time. Management is always changing.

I started here had a great trainer and training was extremely useful. Once I moved to the floor I was still being monitored which made things really comfortable. I was soon assigned a manager it lasted a few weeks before he was promoted. They moved me to another manager then she was promoted about a month or so after. They then assigned me to a team that was currently without a manager. We were given a temporary manager she did not help she was unenthusiastic and very passive. If you reached out to her for guidance she acted like you were bothersome. This was the worst management. We as a team weren't included and weren't informed of meetings and opportunities that others were involved in. They finally hired a new manager and the first thing he did was write half the team up including myself. He fabricated many stories within the first week. He made up lies and he had no cares. he was very aggressive and did not like for anyone to speak to other managers. Once I reached out to my previous manager at my cubicle on break and he interrupted before I could expose his lies. He was not very genuine and he was a bully. I resigned. 

If you were able to get a good manager then you may not have an experience as bad as mine I felt so uncomfortable he was always watching not like a normal manager but in a very aggressive way. The only other thing is that when it comes to policy and procedure sometimes management doesn't really know exactly what the correct information is and even if  you get in correct information from them you will still get the blame. Policy and procedure is always changing so you will have to be sure to get there early and check the emails and the employee website for updates. They are very serious about call scripting which is also constantly changing so always keep up or they will deduct points from your call monitors. Also they are serious about call time no matter what crazy situation you may face they do not care you have to get off  the phone regardless.