Company: McDonald-s
Date: 2014-12-04
Overall rating: 1/5
Employment status: former

Lots of drama.
Pros: Out of all the customer service jobs I have had, these are the nicest customers I have dealt with. Everyone is so understanding, and kind. And even the rude ones, other customers would step in to defend you, or they are easily escalated.
Cons: There is copious amounts of drama. I had one or two co-workers who were amazing, but majority were RUDE. Constant eye rolling to customers, talking badly about you with other co-workers right next to you but acting like you weren't there, and I even had a co-worker throw fries in my face at one time. The older employees did not like new employees coming in and taking all of their hours. Everyone even came in sick all the time. Coughing and rubbing their running noses right in front of customers and than touching their food. Everyone calls out all the time for BS reasons and is never fired, but the one time I call out because of childcare reasons, I get told that it is counted as a "no call, no show" and would be put on a week of suspension so I put my 2 weeks in. They didn't even give you hours. I was promised 20 hours every week during my interview, and I ended up working 7 hour weeks. And on top of that, they spread it out over the week so I was only working 1-3 hour days. The first couple days that I worked there, no one explained anything to me other then having me watch a few videos and then management and co-workers yelled at me constantly for not knowing where things where or for doing things "by the book" (how HQ wanted you to do it, like in the videos) and not their own personal ways of doing it. Everyone constantly has their phones out, and gets mad at you for not doing the same or standing around and gossiping the entire shift when customers are at the counter. I don't mind socializing with co-workers and making friendships, but there is a difference between that and just down right being out of line. I only took this job because I desperately needed one to support my son so I took the first one I could get, but I would never recommend working here. Maybe as a first job, and paying your dues. But other then that, it is the most dramatic place I have ever worked, and other than the customers I did not enjoy working here.