Company: Apple
Date: 2015-09-04
Overall rating: 2/5
Employment status: current
Experience level: Junior

Customer Service
Pros: Great benefits, wonderful team and some of the discounts are good.
Cons: Shift bids; you never know when you'll be working every six months. Recent changes to the job description of "Apple Online Service Representative" is killing morale. AOS reps are treated like the step children of the organization. They aren't paid well enough, endure constant changes to their roles and on a personal note, feel like we are an after thought to the organization as a whole.