Company: J-P-Morgan
Date: 2019-08-05
Overall rating: 1/5
Employment status: current

RUN as fast and as far as you can from this place
Pros: The benefits are good, IF you get to use them.  There is literally nothing else good about this company.
Cons: The company doesn't care about their employees. They allow abusive calls and are very restricting. You can't even use the bathroom unless your on your break. 

Start treating your employees like humans. We have family we want to spend the holidays with. We get emotional, verbally and mentally abused by the customers and we have to suck it up. You don't need to be open 24/7, 365 days a year. Give people a chance to spend the holidays with their families. 

Chained to a desk for 8 hours every day. You get a 30 min lunch and 2/ 15 min breaks, literally from the second you log off your phone till the second you log back on and are available to take calls.  That means you honestly get about 6 minutes of break and maybe 15 minutes to eat lunch and be sitting down and ready to log back in and be taking calls.  Forget about going to the bathroom during the day.  Micro managed to death.  No job safety whatsoever even if you are doing a fantastic job. Then there are the call center call audits where they spend d 10 minutes telling you how you've failed every little detail of the call.  Not one word of praise or encouragement, only beaten down because you either talked too long and didn't dispatch a customer quick enough, or you failed one or more of the oh so precious Chase procedures that change almost daily.  The metrics are pretty much impossible to reach, and you will absolutely be beaten up daily if you're not reaching those 3 minute max call times and ready to jump on the next call the very next second.  There's even a metric to measure your ability to account for every second of your shift. The pressure is intense and you know you're being failed at every turn, even if you did the right thing and genuinely took care of the customer. 

Give call center employees an extra 20 minutes for bathroom breaks throughout the day. We're not camels and it actually causes severe health issues to hold it for 6 to 8 hours every single day. Let people calm down for a few minutes after a rough call, or go to the in house Dr without making them use vacation time, AND when that happens, we get an occurrence for a non scheduled vacation time. They go on about having an in house doctor, but you get punished if you have to go see that doctor during your shift. They write you up for it AND they steal your PTO, AND they nick you for the unscheduled absence. 

Training is a joke. You get told how to do this or that in training and then when you're in the next phase of getting to your permanent position you're told contradicting procedures, and then even more contradictory information comes along every day. They intentionally keep changing procedures so you're always off balance and they can then give you a bad review and keep you at the low, low, low salary that you're barely surviving on. 

The pay is so embarrassingly low that it's barely enough to make ends meet. Chase is the definition of living paycheck to paycheck. 

They start you out with three weeks of vacation, but you'll never get to actually use it and of course you lose any unused at the end of the year. Work every holiday unless you have seniority and take the small allotments of available holidays so every other unlucky employee has to be chained to their desk while their families are at home where they should be, celebrating without you.