Company: J-P-Morgan
Date: 2021-06-03
Overall rating: 3/5
Employment status: current
Experience level: Senior

great benefits but no work/life balance
Pros: The health benefits, retirement, and time off are amazing.
Cons: Constantly short staffed. Schedule changes weekly with very little consistency. no work/life balance. Customers are exceptionally grumpy because of long wait times to work with bankers in the branch. Bankers are coached to "change their mindset" when customers are yelling at them and to be sympathetic and understanding. Zero support is given by managers as they will not support staff when a customer is unhappy. Customer satisfaction surveys are given way too much importance.