Company: IBM
Date: 2011-03-23
Overall rating: 1/5
Employment status: current

The IBM outsourcing business model is fatally flawed
Pros: IBM have a huge customer base. 
IBM have still got a good reputation.
IBM still have got some good key staff but this is stretched beyond breaking point
Cons: IBM's Outsourcing model is unworkable for both the IBM staff and the customer. No one is happy with the status quo and yet Sam pushes for more redundancy. 
IBM manages every accout to a crisis.
If the customer threatens to 'break' the contract, IBM removes staff from other accounts to resolve this crisis whilst causing other crisis on those other accounts. People, Technology and Process. IBMs process is crippling. They have got rid of the people. The technology ok.