Company: Apple
Date: 2019-10-03
Overall rating: 3/5
Employment status: current
Experience level: Confirmed

Good work from home opportunity
Pros: Get to work from home and are provided with all the equipment you need to do the job. 6% 401k matching. Paid vacation time. Employee stock purchase plan.
Cons: Unless you manage to move up to higher paying positions every few years then it's likely you will be making less over time adjusted for inflation since your merit increases won't keep up with annual inflation. There is an internal discussion regarding this that has been going on for quite some time but has failed to gain any real traction.

Also if you are a chat advisor then your multitasking capabilities need to be excellent since you will be chatting with usually 2 and occasionally up to 3 people simultaneously about different technical issues you will need to diagnose, troubleshoot, and provide a resolution for and you will be evaluated primarily by customer survey feedback. Time is tracked to the second as well which includes your average handle time for each case, time spent finishing logging cases after the chat ends, your breaks, lunches, and punches in and out and if you deviate by more than a few minutes on come of the more important metrics then you'll likely hear from your manager about it.