Company: Apple
Date: 2015-04-02
Overall rating: 4/5
Employment status: former
Experience level: Junior

Working for Apple was easily the best experience I've had working in retail, but it suffered from common retail problems
Pros: -The people you work with are typically all very nice, accepting, and open.
-Many of the people you work with in the technical support side are knowledgeable and passionate about the job.
-Many of the managers you work with are excellent and fair. Many care more about experience than metrics.
-The company has excellent health benefits at an incredible price, as well as employee perks (such as product discounts, both maternal and paternal time off for new babies, adoption assistance, etc.)
-The training course is very enjoyable and, for what it is, very insightful.
-Most customers you get are actually very friendly. It is inevitable that you will get a frustrated customer (you are working support in retail), but they are typically few between.
-There are plenty of opportunities to move upwards throughout the company, as long as you have management supporting you. Much more so than any other similar retail store.
-Typically flexible on hours to accommodate school, children, etc.
Cons: -Poor management can honestly break the store. Caring more about metrics in a company that makes more money per square foot than any other company in the world is not the best. (including upper management)
-You do occasionally get an employee that makes you wonder how they got the role they did since they don't know what they are doing.
-The pay increase for promotions is pretty poor and management will not help you out with getting more fair increase (at least in my experience)
-It got better the longer I was at the store, but management will bend over backwards to make a customer happy, even if they are in the wrong. It puts you in a bad place, making it seem like it doesn't matter when you tell a customer they have to pay for breaking their screen when they didn't buy warranty.