Company: IBM
Date: 2015-11-28
Overall rating: 2/5
Employment status: current
Experience level: Junior

Helpdesk analyst
Pros: I don't really have any pros.  its a job and you get a check but that is about all.
Cons: There is no personal touch.  as an employee at this facility you are little more than a heartbeat to answer phones.   excellence is rarely rewarded and in my experience merely being at work with little understanding of what you are actually doing is all it takes to keep your job.  very little room for advancement