Company: Apple
Date: 2020-05-07
Overall rating: 4/5
Employment status: former
Experience level: Junior

Family Room Specialist Role
Pros: Great people to work with who have a passion for the products and culture
Cons: Immense pressure to closeout high volumes of iOS tech issues. Often had goals set to resolve 40 customer issues in a day, but many customers needed 10-20 minutes per appointment. It was very difficult to make customers feel as though their time was seriously considered when we had to multitask with so many different customers at once.