Company: IBM
Date: 2017-06-16
Overall rating: 1/5
Employment status: former
Experience level: Senior

Operations Support
Pros: It's a paycheck.  Nice to have the name on your resume. It explains you need to find a new place to work.
Cons: Not allowed to vary from the tasks for your job or risk breaking rules of lean management.  No meaningful career advancement options without working day shift and replacing your next immediate superior when and if they leave.  No realistic career track or mentoring available.  Productivity improvements are gained by heaping more and more work on fewer and fewer full time equivalent employees regardless of what the service level contracts promise customers.  Management meets its performance review targets by double booking man hours on multiple contracts resulting in inadequate staffing levels.  Rank order employees in performance reviews punish mistakes and job requirements leave no room for exceptional performance.  If you stick with this company and you’ll destroy your long term career path options.   Then you'll get an offer to retire early so they can hire a college grad for less than half of you salary.