Company: Microsoft
Date: 2021-05-17
Overall rating: 2/5
Employment status: current

Microsoft Customer Success Account Manager
Pros: Benefits package, supportive colleagues, product portfolio
Cons: former TAM role was changed in Aug 2020 to new Customer Success Account Manager (CSAM) role, no consultation with those in role, substantial change to tole content and culture. The role changed was coupled with a lack of support from immediate manager and HR, Microsoft may promote collaboration, support, inclusivity but that is not the lived experience any longer, culture has changed substantially.