Company: J-P-Morgan
Date: 2010-03-22
Overall rating: 5/5
Employment status: former

High stress call center, but rewarding
Pros: I was pleased with the amount of training that went into each associate's time in the inbound call center. Weekly training sessions to maintain knowledge base were crucial. Peer training kept us on our toes with the ever changing regulatory environment. Fast paced and high stress, the top performers were well-rewarded.
Cons: Rigid time schedules in the call center meant it was difficult to get time off for personal needs. Tax season stretched from mid-November through mid-May and it was nearly impossible to get time off as a result. As departments decreased in size, associates picked up more knowledge and responsibility, which resulted in a general de-specialization/deskilling that I personally felt hurt promotion opportunities. Incentive programs were mismatched. The entire department could meet or exceed their expectations, but only the top 25% would receive bonuses.