Company: KPMG
Date: 2017-08-21
Overall rating: 5/5
Employment status: former
Experience level: Junior

Great Company to Work For - But Not at the Help Desk
Pros: KPMG invests in its employees completely. Great benefits, included perks like yoga and health classes, early summer Fridays, latest technology and mentorships
Cons: Working at the help desk is not where you want to be. You'd think after all these years that someone would tap management on the shoulder and let them know that the NUMBER of tickets closed or calls handled is not a measurement of success. That *could* just mean...you closed more tickets and got a lot of people off calls before their issues were resolved. 

Too focused on numbers and not the end user who calls in with an issue that needs resolve.