Company: McDonald-s
Date: 2015-10-25
Overall rating: 3/5
Employment status: current
Experience level: Junior

Results May Vary*
Pros: Let me preface this by saying all Franchises/Corporate owned stores are different.

FRANCHISE RELATED:
The franchise I work for is very nice and the owners are pretty cool. I have complete control over my schedule, I work whenever I am available to work and I get time off when ever I even mention it.

McDonald's is a place for growth, it will challenge you, climbing over all the challenges may seem pointless as a crew, but once you begin to move up, you immediately notice that if you stand out, GMs and Supervisors will help you get the tools you need to advance.

My GM is nice and I feel like I know her personally and that helps me work with her, we know when its ok to joke around and when it's time to be serious.

CORPORATE RELATED:
no pros.
Cons: Some stores, like mine, struggle to get new and keep employees. About 80% of my shifts I run understaffed and never have the tools I need to provide excellent guest service like McDonald's tends to boast about. If there is anything I wish to brag to a guest after a bad interaction is that I am doing the best I can with what little I have.

Moving up the ladder, in my store atleast, became survival of the fittest. Immediately when it was announced I was moving up to a minor management position, other managers immediately started attacking me, provoking me, to get me to act out. Some managers and crew were not happy I was getting acknowledge for stuff they've been doing for years.

THE PAY. This is a corporate and franchise problem, I personally am expected on an average day to do 3 people worth of work on a daily basis. How do I prove this? whenever I go on vacation, they schedule 2-3 employees to cover me. To lower labor costs, my franchise chooses to give us 'gifted' employees more responsibilities to cheap out on labor. When I demanded a raise for the amount of responsibilities and the high expectations I was given, I was promptly denied because McDonald's. It gives me little inspiration to show up to work and give 120% and get paid near to nothing. Yea I get all the hours I want, but if I am getting paid low, it makes me feel like not having a job would benefit me more in college.

Corporate Cons:
*Buckle up folks*
We recently got a new CEO. I hate him. He is quoted in stating that he would make sure that employees would also be in the spot light this year in McDonald's menu changes. Helping by removing confusing and hard to make food from the menu. While kitchen did lose wraps and half the ingredients list. They gained all day breakfast, which can be a nightmare for kitchen employees and guest. For guest service people like me, the McDonald's POS system is still complex and hard to navigate, Happy meals are an absolute nuisance to deal with, and they continue to add and remove new McCafe drinks every month. The $2 Frappe/Smootheee Promotion, made one of the most enjoyable roles in the store the most difficult. 

Corporate will ALWAYS put customers above employees.