Company: Apple
Date: 2020-08-20
Overall rating: 2/5
Employment status: former
Experience level: Junior

Its not what you think....
Pros: - Fitness allowance
- Worked in a very talented collaborative team, can't emphasise this enough!
- Plenty of opportunity to level-up communication skills internally and with customers particularly in a flagship store
- Working in dynamic situations under competing pressures means similar situations in other contexts are a doddle now
- Attention to detail and people centred approach (to customer service & technology) Have not found this at other companies
Cons: - HUGE disconnect between marketing and reality particularly in regards to diversity and inclusion. Sadly there's no real commitment to seriously support and celebrate all employees, address genuine disparities or to listen and act on feedback in this regard whether on a store level or Cupertino.
-Management: lack knowledge and competencies across all areas of store including in customer conflict deescalation and resolution, some have bullying/gate-keeperish line management style, make decisions without input of people on the ground,  physical and mental wellbeing of staff is not a priority.
- Cult like company culture leads to inability to publicly express a range of thoughts and emotions even outside of work
- high turnover particularly of shop floor colleagues particularly at Xmas
- Poor life/work balance due to scheduling
- No real opportunities exist connecting corporate to retail arm
- Pay is extremely low for what you actually do
- Upwards progression non existent due to favouritism and bias
- Made to feel very disposable and exploited
- Told Metrics/KPIs are not so important when you join but you soon realise they are seen as most important thing - even above customer experience
- Genius Bar 'Resets' are supposed to be a short well-deserved rest but instead become the primary way training is delivered