Company: Apple
Date: 2018-11-16
Overall rating: 3/5
Employment status: former
Experience level: Junior

Apple Care Advisor / Direct Dispatch -remote
Pros: Apple has a unique and strong culture. Corporate runs a tight ship and thrives on work ethic and camaraderie. Your voice will be heard when issues arise and management is attentive and ready to engage in any circumstance. This job will elevate your level of excellence and push you to becoming  a sharper professional. Benefits are good. Everything works. Aesthetically speaking Apple is bar none.
Cons: You need mental fortitude. Advisors are overworked. Scheduling is intense and you have  little flexibility when it comes to time off. You must put in your request months ahead (if dates are available). It's a competition between teammates. Also, if you get a negative review from an unreasonable customer, even if you did an outstanding job , the metrics will reflect the customer review above all else and you will go down the latter. This will keep you from getting the best days/hrs for your next quarter/semester, which is unfair.