Company: IBM
Date: 2016-09-16
Overall rating: 2/5
Employment status: former

My Experience
Pros: You are allowed to work independently or as the member of a team with minimal supervision.
Cons: Management is following the direction from above to reduce costs wherever possible.  Unfortunately, this does not align with the company publicly stated goals.  While the company states that customer satisfaction is top priority, key resources are stripped from account support teams and moved over to lower cost labor pools overseas. Service quality is reduced, overall morale is low, and many customers are supported by teams that have little or no understanding of the systems that they support.