Company: Apple
Date: 2016-05-15
Overall rating: 1/5
Employment status: current
Experience level: Junior

At-home Advisor Hell
Pros: Decent pay and benefits. Holidays you get 2.5x pay. Plus you get nice discounts. Generous tuition reimbursement where you don't have to have seniority or wait years for it like previous jobs I've had.
Cons: First, let me say that every At Home Advisor coworker I know is looking for another job. 

At home Advisor Chat position requires you to chat with 3 people at once, troubleshooting complicated processes. In each one of these chats, it's possible you may have to escalate the chat to a senior advisor. 

This used to be a single chat job with possibility for a 2nd. As of early 2016, they moved half their chat agents to phones and the ones that are left are being worked to the bone. It's been like this for months with no change in sight. In fact they're still moving chat agents to phones. 

Every day you log in, you'll see a horde of customers in the chat queue, guaranteeing you will have a miserable day. 

Unless you like being worked to your mental capacity limit for 8 hours a day, 5 days a week, you should look for something else.