Company: Apple
Date: 2014-03-05
Overall rating: 1/5
Employment status: former
Experience level: Junior

Each day a little piece of your soul is taken
Pros: Sweet discounts, excellent healthcare. Cool work environment. The pay is decent.
Cons: In the retail side of things you are a punching bag for a lot of upset customers at the Genius bar. For instance, if a customer spills wine on their 2000 dollar computer you are the one that gets to break the news that the warranty does not cover liquid damage. And the kicker is that that person then can go home and Give you a poor review that affects your yearly raise and eligibility for promotion. Most stores are obsessed with metrics and NPS scores. It makes for an extremely volatile and stressful work. Management is disconnected with what is actually on the workers mind. Apple Retail claims to act on feedback, but after 2 years with them what I learned is that they are only prepared to listen to certain feedback. If you critique the way things are being done at a large level you get a pre prepared response and no changes are made. Once you get to be a genius there is no room for advancement whatsoever unless you are the perfect apple poster child with near perfect NPS