Company: Apple
Date: 2016-03-29
Overall rating: 3/5
Employment status: former
Experience level: Junior

It was a good stressful experience
Pros: - A lot of room for growth in the company if you are striving to climb
- Great way to form connections
- AMAZING co-workers (most people are very friendly!)
- Great pay
- Work agenda & expectation is very clear
- Good performance on the job will be rewarded (with swags, management recognition, better schedules available)
- Competitive and active learning (training is constantly provided)
- A LOT of resources for your work
- Great choices in the on site cafeteria 
- The Elk Grove site contains the best advisors you can work with
- You get tell people that you are part of one of the coolest companies in the world
Cons: - Long hours (10 hours shifts) (you can choose 8 hours-10 hours, but 10 is more common)
- Micromanagement, I understand that metrics are the MOST important thing in call centers, but nit-picking your employees on the metrics for every single call makes going to work harder by the day
- Very stressful dealing with hold times and unhappy customers; especially in situations that you cannot control
- NO FORGIVENESS in the metric tracking system. A lot of times, I feel like it is based on luck.
- Schedules are NOT flexible
- Low job security (room for very few mistakes)
- Very poor Work/Life Balance (sick days, holidays, and vacation time is mashed all together)
- Mandatory overtime