Company: Apple
Date: 2020-03-24
Overall rating: 1/5
Employment status: former
Experience level: Junior

Super rude customers and bug ridden products
Pros: There are none, just cons and more than I actually wrote.
Cons: Customers, pay rate, products, schedules, lack of updated information, customers that don't know what technical support is and isn't.  Surveys that are not disputed when you've given the customer the right information and it's clear they're mad with Apple and not the customer service representative or they were rating the wrong rep, but it still applies to your stats.  Trainers don't give you the correct information, so when you start taking calls, you're teaching yourself.  Customers call about things not related to their products performance, that they should be paying for, adding emails, checking calendars, how to backup devices, why calendars go to past dates, what their Apple ID is, support for vintage devices, third party apps/products recommendations, cellular service, cost of upgrading devices to later model on the tech support line instead of calling sales. Customer assuming everyone they talk to works directly for Apple, and they know how much we make, so we should kiss their butts, and allow them to be rude and demeaning no matter what.  Their products require a pc and they don't tell customers that, so when they call to erase a passcode or backup with iTunes, they think they can do those things from their device or another apple product.  Letting customers know how much it will cost for a service appointment. Customers asking us to track their products, we can’t it’s a privacy issue. Tools we’re supposed to use never work, but they still want us to ask the customer if they would like to use it, then we have to tell them it’s updating, and not down because they don’t want customers to know there’re resources don’t work much like their products.  Rude Tier 2 advisers (senior advisers) who don't want to take the call or will hang up when it comes on their line, or that give you the wrong information.