Company: Oracle
Date: 2018-05-16
Overall rating: 1/5
Employment status: former
Experience level: Junior

Customer Success Manager - London
Pros: The collective nature and support of the CSM's as a team, whom struggle unequipped to fulfill their roles adequately.

Very little Pro's...
Cons: Non existent onboarding, very poor ongoing training, diabolical leadership with lack of customer success experience and an awful culture.

The CSM role at Oracle is a delivery manager role whereby your time is spent entirely internally escalating issues on behalf of your customers that all trust from the customer is lost so strategic planning with them never happens.

Non-ownership is rife (including within management) so that CSM's fulfill more roles than they should. 

Very high turnover of staff. 

A truly awful experience working at Oracle as a CSM, which I wouldn't recommend.