Company: Apple
Date: 2016-11-09
Overall rating: 3/5
Employment status: former
Experience level: Junior

It's a good setup with good compensation, but has many frustrating issues that can deter anyone away from the job.
Pros: $12 an hour. You work for Apple (although legally you can't say that since you're outsourced to Kelly Services). Work at home with all equipment sent to you. Good Knowledge Base. Customers are just happy to have your help. Easy to pick up extra hours. Relaxed job, although back to back calls. Latest knowledge on new products and Apple related updates.
Cons: No benefits until you've worked a ton of hours for 1 year. 
Your hours change day to day, and you'll never get the same day off twice. Don't bother trying to speak to Staffing about it, they'll ignore you. I tried three times to talk to them (I had ticket numbers) about getting Thursday evenings off for classes with no avail. They'll promise you hours in the interview, but will change it completely by the time you get in. 
Training is awful. They don't teach you how to use any of the tools you'll be needing in production, and don't teach you how to use it later either. You just gotta figure it out. 
They want you to ask questions to help you understand how to handle new issues, but then they'll get on your back for having "bad stats" because of it when you consult. 
You'll be working there at the very least a year before even being considered for higher or different positions.