Company: Microsoft
Date: 2018-01-19
Overall rating: 4/5
Employment status: current
Experience level: Junior

Service Advisor
Pros: The work isn't very hard at all once you get a hang of all the processes. It's an extremely great start to any IT career and depending on the store you apply at, you can get away with very little tech knowledge.
Cons: The role is very customer oriented and you will sometimes have to work with customers that don't always respect you. There's usually a lot of issues that customer will blame you for because you represent Microsoft and you sort of have to take it on the chin and move on. Moving up from the service advisor role is also  very tough because depending on the store, the leadership may not care.