Company: Apple
Date: 2016-08-04
Overall rating: 3/5
Employment status: former

Applecare At Home Advisor
Pros: Pros of this job included great pay, great benefits and awesome discounts! If you are great with troubleshooting and technical support, and would like to work from home...this would be the perfect fit for you! You're provided with a work iMac and iPod, and have your own email and messaging system to keep in contact with your team manager and colleagues. Regular team and one-on-one meetings via Blackboard.
Cons: I personally felt that the training was a bit short, and didn't help me too much in the long run. I found it hard to have a good work/life balance as I worked from home and an overnight shift at that. Our training class was separated within 3 months of employment. Most of us went to new teams with terrible managers. My first manager was absolutely amazing, but the second was less than helpful. We went from taking 2 chats (which we barely got 1 to start with) to taking 3 simultaneous chats back-to-back. I was too stressed out and did not feel confident enough in my troubleshooting and technical support skills to stay with the company, so I eventually resigned. It's a great job, but I honestly just think it wasn't for me.