Company: J-P-Morgan
Date: 2017-07-25
Overall rating: 3/5
Employment status: former
Experience level: Junior

Specialist I Call Center
Pros: The benefits, paid time off, and resources to perform the job were good things about this company. Day consisted of taking inbound calls to assist customers with questions on their checking/savings accounts. Things such as: balances, fees, times & dates for when a transaction occurred. Any disputes would be transferred over to anothe department. Lunches were an hour long and there was a cafeteria that served food. There's a track that surrounds the call center floor to promote health and exercise. Also a daycare, quiet room and nurse's office are in the building as well. 10% shift differential for working anytime your shift started at 10am or later.
Cons: High call volume and having to deal with a lot of angry customers. Working weekends (typically 1 weekend day) and working as late as 11pm. Training for the online portion of the job could have been a lot better by being hands on & longer than a week.