Company: Microsoft
Date: 2021-03-01
Overall rating: 2/5
Employment status: current
Experience level: Junior

Was good in Stores, now they don't care.
Pros: When they operated in Stores, it felt good, we had plenty of unique opportunity in our roles and capabilities, and could explore other areas of interest if we wanted. We were given guidelines but allowed to operate creatively and change things up to better fit our needs and our customer's needs. We could strive and grow in our areas, and participate in other areas as we wanted to and could while still helping our customers.
Cons: Over the last year, they've forced thousands of retail employees to change careers, some not by much and many by a LOT (i.e from Gaming Experts and Service Advisors into Glorified Telemarketer Business Sales). Senior leadership is completely tone deaf, they no longer care about their public perception, their employees, or whether we're happy or not and tell us "you should be grateful you still have a job" and "if you don't like it, you can leave" and that somehow we're just as privileged as a VP making 6 figures. There's so little focus on career growth outside of sales, it's incredible, but they keep touting "oh well you can continue to develop in this space and search for those opportunities". The culture of "greater Microsoft" which is what they call corporate, is incredibly downward looking at anybody in the other parts of the organization. Over half of the retail employees have left for one reason or another, primarily from their careers being obliterated and shoved to the side and our management and leadership not even bothering to try and pretend like they care anymore, and I don't blame them whatsoever.