Company: Apple
Date: 2019-03-06
Overall rating: 1/5
Employment status: current
Experience level: Junior

Aha iOS tier 1 English
Pros: Working at home can be great at the start 
The training is fun and last 3 weeks 
Managers are pleasant most of the time
Up to 50 euro refund on your monthly internet bill
Cons: Oh boy here we go 

Customers ( or people in pocession of a iOS device to be exact )  are very rude and abusive be prepared to have racist remarks said to you. And nothing will be done by management. There was one case where this customer was ringing up drunk and abusing tier 1 and on to tier 2 advisors every day for months and repeat over a broken phone that was 10 years old. It’s 2019. It’s ok to fire the customer. 

Call after call. Three seconds intervals. 

The support offered by tier 1 is so broad that Is stressful because you may  not encounter the same issue for months and you forget. 

Shifts last 13 weeks and you have to be in the top 5 percent to pick your shifts. I achieved this once but it impossible to sustain as the goal posts are always changing. Be prepared you could easily get a Thursday to Tuesday shift 1130 to 8 pm. There is also no allowance for personal circumstances such as family commitments. Your shift is your shift and that’s that. There is a swap programme but it’s full of people with terrible shifts looking for a less awful shift. 

8 mins a day toilet break or personal time. Go over this time and expect a discussion sheet. 

Leave one minute early and get a discussion sheet but it’s okay to be on a call 30 mins after u finish. 

Holiday booking is bizarre. There is group allowance and you book 6 months in advance. If the hours are not available you need to grovel for a exception so you can go to Majorca with your family. 

Every year you are told you are working Xmas day and then around early December they tell you that it’s closed for Xmas day and your supposed to thank them and sing hallelujah because they gave you Xmas day off. How nice. But your working every other day over Xmas. Believe that. 

Tier 2 support overall are nice. There are the guys who you ring to when you have lost your reason to live and want to die. They can be grumpy but I don’t blame them. They put up with the worst calls. 

There are benefits such as health insurance product discounts etc but most multi national companies offer these anyway. You pay benefit in kind on all insurance and dental and gym reimbursement so it’s not really free at all. 

The day drags and isolation is a major problem. You be talking to yourself on your breaks after a year if your house is empty where you work.