Company: Microsoft
Date: 2017-10-10
Overall rating: 3/5
Employment status: current
Experience level: Confirmed

Technical Account Manager
Pros: Flexible work style/schedule. Good pay and benefits.
Cons: High pressure to change roles frequently (every 2 years) and to create "impact". there are many failed initiatives and "metrics" that miss their mark as they are derived from people trying to make an impact  rather than truly empowering every person and every organization on the planet to achieve more. The TAM role has primarily become a sales role now rather than customer advocate as in the past. Support staff is thin and manly outsourced now. While TAMs are able to improve customer experience, their ability to provide outstanding (or even satisfactory) support is limited.