Company: Apple
Date: 2016-02-27
Overall rating: 2/5
Employment status: former
Experience level: Junior

It looks good on your resume.
Pros: -Nice, decent pay. 

-Call center experience

-Basic knowledge of how to troubleshoot Apple products. 

-Comfortable environment. 

-Even if you don't stay long at least it makes your resume look stronger in the long run. 

-Good vacation time.
Cons: -Misleading concepts, poor positioning, terrible articles, and lies. When I went from iOS to Mac+ I was promised a raise. In time I learned that it was based upon performance not accepting the position. Now I'm doing double the work without a pay increase. Thanks a lot Apple. 

-Good trainers, poor training methods by Apple. They have this "Sesame Street" mindset as if we're back in preschool.  They stick you in a classroom for 2-3 weeks and only provides the basics rather than the biggest call drivers. It's no wonder why customers become so frustrated in waiting 15 minutes for the most simple answers.

-The majority of Senior Advisors rarely wants to take over the call. They try to put it all on you. Bottom line: it's an "inside vacation" to them. 

-In order to gain an opportunity you have to be cool with management and become their lapdog. 

-Some team leaders barely want to help and prefer to gossip about people and their personal lives. They even become jealous when you're able to help your peers in a way that they never knew.

-Customers are rude, nasty, and impatient(especially the older folks). They think that they know so much but if they did there would be no point in calling us. 

-Major high turnover rate.