Company: IBM
Date: 2017-12-04
Overall rating: 4/5
Employment status: former
Experience level: Junior

Customer Service Representative
Pros: The city of Wroclaw, is very welcoming, warm and great to live in. Job gives you a lot of experience in handling the customers in all situations possible. Some teams are really great with very good managers.  You have multisport card, and private healthcare. If you have good reason, you can make your own schedule like 70%. Opportunity to grow in the team and in the company to other departments. Canteen, lidl and bus stations nearby.
Cons: The queries are long, customers are most of the time in a hurry and everything is urgent. Of course depends of the team, but when you deal with trade and retail, 
 in supporting banks there is always a queue. There were few technical problems with the equipments, some app versions were old and we were lagging in the rush hours.