Company: Apple
Date: 2019-04-18
Overall rating: 2/5
Employment status: current
Experience level: Junior

Everything is about a relentless, soulless drive for sales - even tech support
Pros: Coworkers are always fantastic, everyone is very collaborative, there's a very good atmosphere amongst your peers.
Cons: Management claims to care about work-life balance, but then schedules you for early morning and late night meetings on weekend days even if it's outside of your availability. 

There's also zero room for growth in the company unless you're willing to sell your soul out to metrics and jump through every flaming hoop that your connection manager demands of you. Over the past several years, the Genius Bar has been progressively overrun and infested with a rabid sales culture. The job of a TS is now more about peddling and pushing services and building leads for the business team to follow up on than it is about actual troubleshooting. It's absolutely miserable, and the constant badgering by connection managers who claim to care about your "development" while simultaneously degrading you if you don't meet sales metrics expectations only makes things worse. You are able to submit feedback to leadership on a bi-annual basis about ways the workplace can improve, but I have yet to see management ever make any meaningful course corrections to match the responses they get.