Company: Apple
Date: 2012-11-27
Overall rating: 2/5
Employment status: current

Drink the Koolaid @ Apple.
Pros: - Excellent health benefits at a very decent cost. 
- Average to above average pay for position and it was full-time. 
- Work with exciting products. 
- They reimburse you for internet/phone.
- You get a pretty nice iMac to use at your home for job functions.
- Working from home (Can be a con as well, see below)
Cons: - Working from home (This could be a pro for some) as long as you are a definite homebody, if not you will get sick of it fast.
- Management is scattered and clueless, and they are always hiring new Team Manager's instead of finding someone from within to promote.  These people are as clueless about things as new hires are, because they are new hires.
- Everything is very number driven about your goals.  Even the "mini-teams" we had with a leader of each team.  There was at least 4-5 emails per day about something number related.
- To be on the frontier for technology, Apple's internal systems ALWAYS go down, or something is wrong with them.  You are expected to maintain the same customer focus even though you don't have the tools to do your job.  
- While experiencing down time due to system errors, the main system iLog can't track your login times.  Don't expect to be paid for this as I was told I will not be, even though you were working with internal departments to get it resolved.  Work for free!
- You are tracked by aux codes in iLog system you use to help customers. 
- Some people are helpful, but you also have people that don't want to assume responsibility when you transfer a call to their department.  A lot of people are very snobby and have the "big head" about knowing their products.  Most of these situations are people that have been with Apple for several years.  
- The company is experiencing growing pains.  I am very OCD and it drives me nuts how backwards and disorganized the tools you use and the management is about daily processes.  
- Putting in comments and fixing your time card can be a nightmare if you have vacation or sick time to input.  
- Very hard to move into a substantial role within the organization.  Whether you continue to work from home or move into retail.  It's slim to none, unless you reside/work in California or Texas.