Company: Apple
Date: 2016-12-04
Overall rating: 3/5
Employment status: former
Experience level: Junior

I used to love working for Apple
Pros: The benefits. Health benefits, generous product discounts, tuition reimbursement, fertility treatment and adoption benefits, transit assistance, 401k, stock and RSU. The benefits at apple are fantastic and I have yet to meet anyone at another company with benefits that compare to apple's.
Cons: Working in customer service for Apple can be incredibly emotionally draining. Apple is known for its world class customer service and as a result, customers have come to expect it. In fact, many of Apple's customers have become incredibly entitled. The majority of the customers are still
Mostly decent people, but not a day went by without being insulted, harassed, or yelled at by someone. When they aren't rude, they are needy and expect to have their hand held through all troubleshooting, and you are on strict timelines to keep your calls short. This is mostly to be expected in customer service, but Apple is so busy that you find yourself going through this back to back to back to back with little chance to breath. Scheduling changes every 3 months, and it's left up to chance- like a lottery, unless you are a top performer, in which case you can choose your schedule. Being a top performer isn't easy, and the criteria is strict. Your call handling is monitored, critiqued, and micromanaged down to the tiniest details. You are in a break or after call time for 20 seconds too long, and a manager is checking on you to see what's going on. Some people excel at jobs like this, for the rest of us, it is exhausting. The stress began to take a toll on my mental and physical health. I was an Apple Store employee for 7 years, but I only last for 1 as an Apple care advisor. I almost filed for a medical leave because of how sick and crazy this job was making me, but I found a new job instead. The good news is that Apple has fantastic disability benefits, probably because they know how sick and crazy his job makes people.