Company: Apple
Date: 2012-01-30
Overall rating: 4/5
Employment status: former

Decent position for someone with little work experience
Pros: - Great benefits
- Decent pay
- Access to your own computer with little site blocking (although you're technically not supposed to do it while on a call)
- Fairly easy work to learn and master
Cons: - Unreasonable customer expectations (e.g. customers feeling like they deserve a new iPhone because they have AppleCare, which is a warranty not insurance, after the phone is dropped)
- Very high goal targets (90% customer satisfaction) where irrelevant/incorrect (e.g. for another adviser) or really bad customer expectations are not weeded out