Company: Apple
Date: 2015-05-28
Overall rating: 4/5
Employment status: former
Experience level: Junior

Great depending where your goals are.
Pros: Highest pay for the position, great benefits, plenty of vacation and sick time. They do some great events and have an overall good vibe. Feedback is readily available and management will always be available for coaching.

Very easy to do well and have a comfortable life. Good chance of getting a better position if you make friends and have a good outlook.
Cons: Because they are willing to get people based off of culture over skills though their contract employer it seems a lot like high school. Turn over is ridiculous and if you don't kiss butt or know the right people you may get stuck in a position. Over coaching gets frustrating but I know it's what the want from management. You can only have so many weekly meeting to review metrics when you are amongst the highest ranking .

The calls can be terrible and a lot of internal transfers can be just as bad as people don't know how to do their job or hang up or blind transfer a rough customer to a group that has nothing to do with the issue.

Shift rotates every 3 months for no reason but to be fair. Once a year the lowest ranking employees will get first pick at the schedule before the other higher half.