Company: Apple
Date: 2016-06-19
Overall rating: 4/5
Employment status: former

AppleCare Remote Advisor
Pros: It was great having internet and phone subsidized for me. Also, Apple ships you out the equipment that you use to troubleshoot their products, unlike prior help desk support positions I have held. The training is excellent and the people that work their are talented and friendly.
Cons: I think this is an issue with many helpdesk like positions. It can be hard to move upward, especially working from home, if you don't push for more. I think that Apple, in comparison to other companies I've worked for in support pushes pretty hard to help you move forward.