Company: Microsoft
Date: 2017-02-09
Overall rating: 4/5
Employment status: former
Experience level: Junior

Tier 3 Support
Pros: My position here was a T3 customer support role. It was very analytical and challenging which I think is great and keeps things interesting. I worked with a team that was very flexible in terms of schedule accomodations, the tenured people I worked with were great we all got a long and worked well as a team.
Cons: Lack of resources certain vendors/contract positions stifled pay or raises, sometimes mitigation was hindered due to red tape/jurisdiction