Company: Apple
Date: 2019-10-26
Overall rating: 3/5
Employment status: current
Experience level: Junior

Disappointed in service and management
Pros: I work in Apple retail, which is a different world from the tech Apple. Pros you always hear about are above average salaries and benefits. This is true. Another pro is being able to cut your teeth in customer interaction roles. Generally people are big fans of the Apple brand.
Cons: It seems since Steve Jobs left, Apple has stopped innovating. Almost everyone has an iphone at this point so making sales is harder. They have relied on old retail tactics of upselling insurance and credit cards and upgrade programs as much as possible. That is essentially the only thing they talk about at meetings.  When I took the job i expected a real focus on customer service, which is what they talked about in onboarding, when really the purpose of the store is to get customers to buy insurance and other monthly recurring revenue products.  Also, the reality of transferring from retail to corporate is not nearly as likely as you might think. In fact, unless you want to take a retail job in corporate, it would be wiser to work specifically in the area you want for several years then apply to Apple for it.