Company: Apple
Date: 2016-03-31
Overall rating: 4/5
Employment status: former

At Home Advisor - Asia
Pros: Work in PJs!

Work from home; no traffic, no commute.
Benefits & pay are decent.
Coworkers are fantastic.
Training program is cool.
Cons: Weirdest KPI system ever.
Your performance solely relies on customers' OVERALL satisfaction.
It doesn't matter whether a customers is pleased with your service.
As long as he/she is not happy about anything (software bugs, device defect, system errors, bad attitude from other advisors, whatever) which affect the overall experience, you get a ZERO.
Zeros are dreadful.
Details cannot be disclosed but your job may be in danger.