Company: IBM
Date: 2017-01-07
Overall rating: 2/5
Employment status: current
Experience level: Junior

IBM HelpDesk
Pros: Comfortable, non-physical, good to expand skills, constant learning, challenging, average pay, lots of co-workers, both high-paced and lively as well as can be slow depending on preference.
Cons: 24/7 hour SLA, average pay, rude customers/angry, difficult issues, systems proprietary software, not enough training, long hours, sometimes must take odd shifts you really don't want, no benefits, contract based so no promotions, no statutory holidays, no bonuses, no vacation pay, holiday pay is 1.5x salary if worked on that day only otherwise 0