Company: Apple
Date: 2014-05-11
Overall rating: 3/5
Employment status: former
Experience level: Junior

Heart of the company is in the right place but the social politics of management can be counter-productive
Pros: Working from home with this company is great because they give you the equipment that they need you to use.  You can also learn a vast amount of information in a short amount of time.
Cons: The training isn't thorough enough for  a person who has very little call center experience and limited knowledge of Apple products. In such cases, for awhile you'll only be as good as the training that you receive.  

This not a good environment for someone who works best independently nor those who aren't very social. You are basically pressured into being very social outside dealing with customers, especially with your team manager and your team. If there is a  small learning curve for you to master the duties of this job, then chatting with your team members all shift about non-job related topics such gaming helps you to develops bonds with your team mates. If you have a larger learning curve to master the duties of this job, then chatting with your team all shift is very distracting.  There can be social consequences that you may face if you aren't extremely social with your manager and your team on a daily basis that will eventually affect you on the job. 

Confidentiality about job performance and personal information is nearly non-existent if you have a boss that frequently delegates his job duties onto to others. Your team mates and will find out all of your personal business that you have shared with your manager. Things that you may only want to discuss with your manager will be discussed with your team mates.