Company: Apple
Date: 2015-12-21
Overall rating: 3/5
Employment status: former

AppleCare At Home Advisor College Program
Pros: +coworkers were cool, team managers were helpful and supportive
+decent pay for a college job
+employee discount
Cons: -work hours were very unforgiving at times. scheduled to work on weekends leading into a full week with only one day off to break the schedule
-no visible upward mobility within the job, either you'd stay as a remote call center rep, or you'd graduate to being a call center mentor
-high stress if you are not prepared for full time on the phones
-live and die (figuratively speaking) by statistics and caller reviews which can be fairly given out, or unfairly
-at times, the reference software would freeze and crash while assisting customers, which leads to longer call times
-general feeling of odd complacency with working in the remote call center among coworkers, simply because "it's Apple we're talking about"