Company: IBM
Date: 2010-08-21
Overall rating: 3/5
Employment status: former

IBM Help desks...
Pros: The company name carries some weight anywhere. The pay rate rate was not too shabby and all extra- and over-time was compensated. Parking was provided and the facilities were decent.
Cons: A contract comes with no benefits, not even paid vacation, and you are forced to work holidays. Lots of management layers allow for some confusion and inefficiency. Management wasn't top of the line, but I've seen worse.  Help desk workers are usually seen and referred to as "bodies" and are only as good as their phone statistics. Overall a mediocre job...