Company: Oracle
Date: 2019-07-19
Overall rating: 1/5
Employment status: former
Experience level: Junior

Customer Success is dead.
Pros: Oracle's a huge company - lots of good benefits and flexibility.  Tons of self-service training (both a pro and a con).
Cons: Complete lack of understanding their clients needs.  Complete lack of employee success.  No raises EVER even after 2+ years!  And in comparison to competitor companies, CSM Pay was FAR BELOW the national average (by tens of thousands of dollars).   Inconsistent bonus structure hidden behind a secret metric that's not released to the pleebs below management.  

Company's customer success efforts were completely derailed into a FAILING model.  Company thought a pivot to KPI's would be important to customers, but in reality, those customer just wanted stable environments and someone to listen to them.  

CSMs were told to go out and take a ton of learning and training to get "Certified" as most CSMs never had access to training on the products they were managing.  But it was mostly too little too late.