Company: Apple
Date: 2015-09-05
Overall rating: 3/5
Employment status: current
Experience level: Junior

The employees are great, they treat everyone like family. The customers are a nightmare.
Pros: You get good discounts on apple products, good healthcare dental and vision even as part time, and a stock plan. Your surrounded by a very positive team in a relaxed environment, guys often wear camo  cargo shorts in the summer, girls have hair of every color, and tattoos and piercings are not a problem.
Cons: The hours are retail, so you'll be working on most holidays. Hours for full time is usually 12-9:30 or 9:30-6:30 with two days off each week, but it's random from week to week, meaning it's hard to plan an outside life. And while you work with the smartest people, you have some of the least intelligent customers. As an FRS you are suppose to take 6 appointments and hour, 10 minutes a piece, and work with multiple people simultaneously like a waiter at restaurant. But most issues take well into 20-30 minutes so management will be on your back the whole time. It's the grueling repetitiveness of issues, including resetting grandmas email password a second time because she typed it wrong a minute ago, and dealing with the upset customers refusing to admit to pay for damaged they did to their products that will get to your morale quickly.