Company: Apple
Date: 2017-11-15
Overall rating: 3/5
Employment status: former
Experience level: Confirmed

Great opportunity, comes with a cost.  Have a plan to move up, move sideways within Apple, or move on.
Pros: It is work from home.  All training, including your initial training, is done from home.

Part-time employees get some full-time employee benefits, including medical and life insurance.  There is paid time off, and paid time off for family issues such as sick kids, death in the family, etc.  These are all good things for your family, no doubt about it.

Most of the customers you’ll deal with are “normal” people who legitimately need help and will appreciate the time you spend with them resolving their issues.

The starting pay isn’t bad at all.  You can get extra hours at times.

You’ll build good experience you can put on your resume.
Cons: Remeber this if you apply for this position:  Customers will yell at you from time to time, and you have almost no recourse or backing from management if you hang up on them.  Apple’s policy toward irate customers is essentially suck it up and let them yell, which will lead to bad customer surveys for you, which will wreck your stats, which will impact your raises and your position in the quarterly shift bid process.  This policy enables the kind of person who has learned they can bully their way into anything they want and helps cause this behavior to become increasingly a societal norm.  It doesn’t take many of these types of customer calls to make you forget about all the others that went really well.

Your first two levels of management are going to be hit or miss.  You’ll love the good ones, and hope you can outlast the rest of them.  Take a wild guess at which group is the larger.

You will work 8 hours on either Saturday or Sunday.  Make sure you can deal with this and its impact on your time with your family.  You will be required to surge to full-time 2 or 3 times each year, and one of those will be for Christmas from about 2 weeks before through 2 weeks after.  Be ready for this impact on your time with family on holidays.  Full-time surges often come with (mandatory) overtime as well.