Company: Apple
Date: 2016-04-26
Overall rating: 2/5
Employment status: former

iOS Senior Advisor
Pros: Great position to take time with the customer and wow them, Apple pays higher than most call centers out there. Full time benefits, work at home if that suits you, all equipment is provided to you.
Cons: Very stressful position, company is all about numbers and getting VSATS or very satisfied surveys. You have to be really proficient in a high performing call center even if it's work at home. You could be getting 90% VSATS but that is not good enough and they will make you feel horrible it's not higher around the 92-94% range. You have to be open to constant feedback, your manager will start nit picking you honestly. Everything is based off what they call the 3 A's which is how overall the advisor is going to take the call to wow you and get that vsat. Overall very stressful company to work for, schedules are off a bid system and if someone won't trade you, that's what you get. Everything feels stale working there. Working at home has been the worst. They also make you feel like if you can't meet the basic expectations if doing your job, you'll always get written up and put on action plans. Honestly horrible company to work for, hard customers to please.