Company: Microsoft
Date: 2015-08-03
Overall rating: 3/5
Employment status: former
Experience level: Junior

Consumer Service Advisor
Pros: Great Benefits, Nice people. Microsoft retail loads FTE up with bonus opportunities and even occasional MS products. Where some companies fail is Human Resources, Job Resources, and a communication stream to management; Microsoft does not have these problems. 

The Service Advisor role is slightly privileged, people will trust your training and expertise, you may even be invited to travel to special events.
Cons: MS Retail is in it's infancy. Every 2 months you will face a dramatic change to how your job is measured and how a situation is handled. You will probably face high-turnover as many positions are judged harshly by these ever-changing metrics and lack of accountability on the highest of management.

No opportunity to shine or show your skill. Even the most devoted softies will never be given a chance to show how much they care.  The daily duties are so hardwired that you will essentially feel like you work as a janitor or grill cook -- while company-wide communications will praise you and send vague encouragement.

The only way to grow is to earn the attention of people above and beyond your direct(store) manager, and get them to encourage your career growth.