Company: Apple
Date: 2017-08-10
Overall rating: 4/5
Employment status: former

FRS
Pros: You get stock options and a discount and a lot of Apple shirts. They give you world class training. You learn how to help 3-4 people at the same time with their iPhones all day long for 8 hours a day for 7-8 days in a row without a break. If you can do this job, you can do anything. Family room specialists, at least while I was there were the hardest working people in the Apple Store. They are expected to know as much as Geniuses but not paid the same. Lots of on-going training and an overall belief that what you're doing is supposed to matter. Apple rules and is innovative so that's cool.
Cons: Everything is so bright and so loud in that store. There is no sound proofing of the walls or ceilings so there is a constant low roar of people whisper yelling all day long.  People that come into the Genius Bar expect you to be their fix for  everything that is wrong in their life because their phone or Mac computer is their life.  If photos of their dead husband aren't backed up, you must tell them their photos of their dead husband are gone and then you have to also explain it in a way that makes them feel like it's not your fault or their fault and then move on to your other 3 ongoing appointments to explain similar losses and failures to people face to face. Emotionally draining, intellectually challenging and gloomy.