Company: Microsoft
Date: 2020-07-13
Overall rating: 2/5
Employment status: former
Experience level: Junior

Want to support a dying technology while managing an enormous backlog of cases?
Pros: This MS under Satya is currently one of the best places to work if you are lucky enough to be under the Azure umbrella.
Even for support, Azure itself it a friendly environment for growth, exposition and job security. Azure is not going anywhere, it is here to stay.
Cons: Where do I start... micromanagement is barely one of the first issues.
Exchange On-premises is a dying solution, and also water is wet. 
MS is no longer investing in  On-premises solution and it's employees, even Exchange Online support is abandoned. 
Ok so let's get real, if you are to work as an Exchange On-premises Support Engineer, prepare yourself for:
1- Micromanagement, even from the Upper guys. I remember one of the big guys scolding our TA just because, can anyone tell me what is the reason for the existence of 1st line managers? they barely do anything by the way, even when the water was up to neck.
2- Almost every Support Engineer goal there is to leave, really. Even seniors are leaving to be PFE's or Support Engineers on Azure, if you are lucky. 
3- Prepare for long calls. I remember 6 hours calls with clients to be the quite recurrent. Oh and good luck having proper training.
4- Documentation is getting removed for some reason, so good luck when supporting Exchange 2010-2013. Hell, even the newest Exchange 2019 barely has any good doc.
5- No incentive, I started there with another co-worker at the same time, we both received the same incentive and raise... like what is the point of all 1-1 and Connects? Oh yes, it is just a smoke screen while the oldest members of the team receive the best bonuses because mr manager decided to!
6- This one boils me with anger, promotions are useless. You can get to be a Support Escalation Engineer but prepare yourself to get a raise so low you can barely call that a raise, oh but you must support the worst escalations and complexity known in the history of this godforsaken email solution.
7- I feel so bad for one of my co-workers, he was objectively better than person B, but person B got a promotion that EVERYONE questioned, but well, glad I'm not there anymore.

Please, if you happen to get the opportunity to work as a SE in Exchange, it is not worth it.
I did ran away and my mental health is as better as ever.