Company: Apple
Date: 2016-04-28
Overall rating: 4/5
Employment status: former
Experience level: Confirmed

Pros & Cons
Pros: Great company. You'll learn a whole new style of working that's awesome, and you'll grow tremendously. Great people. You'll honestly work with the happiest, smartest, most driven people you've ever met, and they'll become your best friends! The money is fantastic, you start at at least $15 an hour, and the benefits are top notch! You'll get benefits even if you're part time! You will NOT be fired for poor sales  (but you do need excellent sales to be promoted, in fact you have to "qualify" to apply for another position based upon your sales and customer service records) You really DO grow from all the "feedback" sessions, but it's hard!
Cons: There aren't many places to go. The few positions that become available are hugely sought after and they go to whoever the managers "favorites" are. You'll grow old waiting for a promotion. You'll work for like 5 different managers who all have different expectations and personalities, so it's very hard deal with that. What makes one happy, upsets another, etc., and they're never on the same page. If you're full time you can forget about college or anything else because you are NOT permitted to have specific days off, at least not at my store. You are NOT allowed to request ANY days off from Black Friday through mid January NONE!!! You'll never spend Christmas with your out-of-state family EVER again. You WILL work Easter, Super Bowl Sunday, Halloween, Christmas Eve, New Year's Eve and all the 3 day weekends. If you have school-aged kids....you'll go days without seeing them because you have to "close" several nights per week and they'll be in bed already when you get home. You'll be bored out of your mind on slow days where you're forced to literally just stand there. They won't send you home, but I guess that's good from a financial standpoint. Peers are not only allowed to confront you with negative "feedback" they're encouraged to...so be prepared! It's REALLY HARD at first. You are rated on your "NPS" Net a Promoter Score. For EVERY SINGLE transaction that occurs an email is sent to the customer asking them to rate you on various aspects and they can write comments. Any negative comments mean trouble for you even if they're untrue or were someone else's fault. For instance, a customer goes to the Genius Bar to have a phone repaired, but it's out warranty or has water damage so it cannot be repaired. Obviously this customer is gonna be unhappy! Before he leaves the store he buys a new charging cable and YOU sell it to him, well guess who's name the bad review goes under...YOURS! It's tough to have every transaction evaluated!