Company: J-P-Morgan
Date: 2015-02-18
Overall rating: 2/5
Employment status: former
Experience level: Junior

A fairy tale beginning with a not quite perfect fitting glass shoe on the foot ending.
Pros: The benefits and pay are great for starting out while your still in college or just looking for something that makes a bit more money to put some away. The employee's you work with are always helpful and you feel like your part of a family with the team you end up on. The paid vacation and personal days are generous without any seniority and are more than your likely to find any where else. Being able to schedule your own vacation days whenever you like and changing them at the drop of a dime is quite nice. The discounts you receive at countless vendors are surprising to say the least how far reaching they are. The training class before starting the job was one of the best that I've encountered.
Cons: The size of an organization has a lot to do with the importance you feel your job has in the day to day operations of the overall business. As a financial service representative for J.P. Morgan you won't have any misunderstanding that you can be replaced at the drop of a dime. Policy changes come often and frequent and many times even the management that's above you doesn't know about the changes until a representative is caught by our quality control saying the wrong thing to a customer and they're penalized for it. Survey scores that affect your score card given by customers cannot be reversed no matter how absurd they're request was. You as the representative are penalized (I had a customer ask for a million dollar credit limit with no income) the customer was unhappy that I couldn't help him and left an all 1 rating for the survey. Recently J.P. Morgan had done a mandatory shift bid for all call center locations. The process started late June 2014 and was finalized at the end of July 2014. I was concerned because I school classes that I needed to schedule and my management reassured me that once the schedules were finalized I could submit a school schedule with whatever shift I got and they would work with me. My manager got back to me in early August and informed me 2 weeks before school started that they couldn't accept school schedules now and that I could submit it late October. They absolutely refused to work with me and I was forced to leave to pursue school. The call center that I worked at lost a lot of employees and some of my friends who stayed become increasingly frustrated because of the increase in call volume after so many people left. In mid October my nameless friend put in their two week notice because of the frustration with management and high call volumes every single day no matter what time. They offered my friend part time and said they would work with any request. The lesson learned, when they had tons of people they treat you like a throw away and when they're suddenly hurting after losing so many people they treat you like they always should have. With the year and half I worked there I had 9 different managers cycle through my team. Every manager had different expectations on how calls should be handled. Moving up into management requires you to in a sense drink the cool-aid. What was most concerning was how private information was handled. Employee's are regularly allowed to have their cell phones out and in front of them when your private information is on the screen. There was a manager who actually managed to wear his Google Glass glasses around the building where sensitive information was displayed before finally the site leader saw him one day and freaked out that he had those on where it could record sensitive information. It needs to be said that this managers manager thought it was okay and only had him remove them when the site lead saw them. Employees are suppose to discard any private information that they write down during calls but no one checks anything when your leaving the building so anything could be kept and taken home. With as many security breach calls that I took about Target, Home depo, ext the fact that we could walk out of the building with note pads full of information and no one would check you is absurd and down right negligent. There really are pages worth of things that could to be said and to warn you about before you make the decision to apply at a J.P. Morgan Chase call center. The last thing I leave though is be prepared to handle the public. It's no secret that call center jobs have a bad rap. This job further confirms that very notion. You will take hundreds of calls day in and day out with no time to cool down between interactions. Customers berate you often and you will have to develop a thick skin to handle the interactions.  When you know you are understaffed and know everyday your going to come into a hostile work environment full of angry people who had to wait long periods of time it begins to wear on you even when your not at work. You'll dread going in to it and you will start to think about it even on your days off. It is a good paying job but there is a reason why they give you so much vacation time.