Company: J-P-Morgan
Date: 2018-07-10
Overall rating: 1/5
Employment status: former
Experience level: Junior

Operating Loss Prevention/Fraud Prevention
Pros: decent pay for anyone with little to no education and substantial work history
Cons: Toxic environment, lower level employees are not valued to the company whatsoever. Hourly waged employees are kept to a rigid time schedule that is strictly enforced by managers who only care how they appear to their higher-ups. The paid time off is nice if it is ever approved(rarely). You're forced essentially to use your six vacation days for the year(three depending on when you start that year) for vacation time that is never approved. Same goes for the inability to use personal days. What's worse, they ask for money back from vacation time I used stating I didn't earn it yet. Seriously? I worked 80 hours prior to my departure thinking I would get my normal check, and only received $300. Then you ask me to pay you $250 a week later. At the call center level, too much emphasis is placed on your "scorecard". It is to the point that we were told we could only have one bathroom break a day, anything else was seen as excessive. There is little to no upward mobility at this level yet they are eager to give much more responsibility. End of the year raises will not eclipse $3. They also hold you hostage in your position for one calendar year before you are eligible to even apply for other positions within the company. This job pays well for college students looking for something that isn't retail. Although, you will have to fight for the ability to get part-time hours. This is not something that is easily granted based off of your request. The position is highly stressful, you're asked to close customer accounts on behalf of the bank. Imagine the response of the customer when you tell them you cannot provide a reason why. Strongly consider how much you need the $15 an hour before you apply for this job. You will work every single holiday with the exception of Christmas and possibly New Years Day. You are not eligible to even change your shift for the first six months of the position so any students or people with children heed this. The training is sub-par, pedestrian at best. You really do not learn how to perform the job until you reach the floor. Be wary of who you befriend because it is a gossip-laden environment, managers play favorites. It is pretty akin to prison meets high-school with the politics of the company and leniency given to employees. This place did not deserve my two weeks notice. Glad I am on to bigger and better.