Company: Microsoft
Date: 2016-11-12
Overall rating: 3/5
Employment status: former
Experience level: Junior

Senior Escallation Engineer
Pros: Customer Technical Support is one of the best groups to be part of. It has the customer focus that should be everywhere at Microsoft, alas is not.
Cons: One of my CTS buddies put it this way: "Its like Microsoft has all of the ingredients to make the best dinner ever. When you get there you discover it is just mac 'n' cheese.  It's good, but your left with the question of 'Why?'"