Company: IBM
Date: 2017-09-05
Overall rating: 3/5
Employment status: former
Experience level: Senior

It's Not What It Used to Be
Pros: Managers are professional, and IBM has processes to handle every situation. When I contracted with a different company, my manager went on vacation and the person delegated to sign my timecard didn't. No pay that week! That doesn't happen at IBM.
Cons: IBM has embraced the bottom line to the point that it overrides everything, including customer service. And it's no longer about excellence, it's about doing more with less and fewer, and not in the good way. Claiming it would take X employees to do handle an account, when it really required more employees, and then making those employees work mandatory overtime got them in trouble. I don't think that's changed.