Company: IBM
Date: 2015-07-29
Overall rating: 2/5
Employment status: current
Experience level: Senior

TECHNICAL OPERATIONS LEADER
Pros: IBM offers a great deal of education in a shorter period of time than many companies. They are a process driven firm which helps individuals become familiar with their job role more quickly. They have moved to a pool environment in many areas which provides structure to each of the technical teams.
Cons: The pool environment tends to limit exposure to other areas of technical interests. This also reduces the ability to focus on any given account or segment of the business causing customer dissatisfaction. The processes documented do not address much more than the most common courses of action which places some additional limitations on staff functionality.