Company: Apple
Date: 2019-09-29
Overall rating: 5/5
Employment status: current
Experience level: Junior

Great Job!
Pros: Very customer focused. I have worked other places where the focus was on turning and burning calls. That is not the case at Apple. The customer experience is the most  important focus on every call. As long as you are having great conversations you will not be pressured to get off of a call.
Cons: Just like any call center there is a focus on minimizing time between calls and making sure you are available to take calls. This can create some stress but just make sure to keep the average acw time within the expectations set by leadership. 

Apple expects greatness from their employees. I would like to see them paying their specialists great wages instead of just the "industry average". If they expect "greatness" they should pay accordingly for that level of "greatness" at work.