Company: IBM
Date: 2014-05-12
Overall rating: 4/5
Employment status: former
Experience level: Senior

Good company to work for
Pros: Excelent support from the technical groups supporting the services provided to the clients.
Dedicated professionals willing to go teh extra mile to achieve client satisfaction.
Acess to technical documentation and on-line courses in different topics (not just technical)
Cons: Limited budget for face-to-face training.
Management shifted focus to gross profit forgetting client satisfaction and Quality of Service.
Very slow process to replace personnel who leaves the company. Attrition being classified as cost saving opportunities rather than a client satisfaction issue.