Company: Apple
Date: 2020-05-14
Overall rating: 1/5
Employment status: current

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Pros: Events on site, benefits, some great coworkers
Cons: tough schedule, overbearing management, constant flow of calls without many breaks. AppleCare is unique at Apple, and unlike any other department. While in AppleCare, you will be treated like a secondhand employee. Management will micromanage you, and if you are not taking a certain amount of calls per hour, will often talk to you. In other departments, Apple treats its employee's with a much more open "start up culture vibe", where employee's have the ease of a creative space. Not in AppleCare however. You are there to take calls and that is it. I would think of AppleCare culture more in line with a pyramid scheme or MDM culture, where your existence is simply to meet numbers. I have to quit simply for the mental anguish. Apple is a great company, and I still love Apple products and upper level management. If possible join another org.