Company: IBM
Date: 2015-07-21
Overall rating: 2/5
Employment status: former

Service Delivery Manager
Pros: Some very good people and a wide range and choice of benefits for those that can stay the course
Cons: A cost take out strategy that is killing its ability to deliver outsourced contracts with an eroding customer base.  5 years of consecutive head-count reduction and no obvious strategy to grow within the UK outsourcing market.  Too many high cost managers remain at the expense of those trying to deliver the service to the ultimate customer