Company: Apple
Date: 2015-07-15
Overall rating: 3/5
Employment status: former
Experience level: Junior

Applecare At-Home Advisor
Pros: I love the company. This whole review mostly applies to Applecare, which seems to almost be a different company entirely from Apple. It's maybe mentioned once in the SJ bio. Good pay and benefits. I was proud of the products and services that the company provided. It's hard to say whether this has changed over time, but I definitely see it with more nuance.
Cons: It seems Applecare would mostly hire people who love the company, perhaps so they wouldn't realize how incredibly unorganized the system it is and what a bummer the actual work is. The day-to-day was awful. It felt like being yelled at 40 hours a week with very commiseration from co-workers.
The retail employees barely seemed to know how Applecare worked, and Applecare barely seemed to know it worked. When I joined, I had met my manager face-to-face, but after being promoted a few times, I got shuffled around a lot, and management was a mess. I never met any of those managers, none of them cared about my performance or ever really got to know me, and it made it difficult to advance further when I didn't live in the same town as everyone else (the main hubs at the time were Sacramento and Houston). When I gave my two-weeks notice, I e-mailed it to the three possible managers who would have cared (as I recall, my team's previous manager, the brand new manager who had recently come to my team, and a backup manager, since the new manager was already taking time off), and I didn't hear back for a few days. On my last day, nobody contacted me, and I had to call the tech team to ask what to do.