Company: Apple
Date: 2015-08-04
Overall rating: 3/5
Employment status: former
Experience level: Junior

Family Room Specialist (Technician/Trainer)
Pros: Amazing continuous training that you will use for the rest of your career; opportunities to advance; great teams and long lasting friendships; typically supported to follow goals, learn and grow. Excellent benefits and employee stock program. Discounts on your cell phone plans at most, if not all, cell phone service providers.
Cons: As of 2013 when I left, every shift was full of extreme pressure, with far too many customers to assist in far too little time. The entire Family Room (tech/training) team was under a lot of stress, with several people quitting or going on stress leave. Before you'd even begun to adjust to a new demand placed on you, another would come down the pipeline, and we were supposed to be excited about it, yet we hadn't received raises in over a year. It was extremely discouraging, despite the great sense of team togetherness and the volume of accomplishments we were achieving. High chance of burn out and cynicism in the technician role. You think the pay is good until you realize how hard you will be working and how much pressure you are under. Work life balance can be difficult because you'll just be exhausted after your 9 hour shift.