Company: Apple
Date: 2016-06-16
Overall rating: 4/5
Employment status: former
Experience level: Confirmed

AppleCare Understaffed, Overworked, Unacknowledged
Pros: Most Management is approachable and wiling to work with you. Amenities: bathrooms, gym, showers, cafe's, coffee are top notch. Generous sick leave and tardy policy.
Cons: Unclear Expectations: No clear path to promotions. 

Limited Employee development: Little clear, specific coaching on areas that need improvement. 

Out of Touch Upper Management: -Having the tools to accurately predict and staff for nights and weekends, but consistently not having enough people to address the increased volume of a Service Business that everyone knows has an influx of customers at night and on weekends. 
-Not using those tools to accurately predict need on holidays. For at least 4 years, we spent most of your time not taking calls on Christmas  when other places of business would realize that the volume trend is low enough to let employees stay at home with their families. 
-Making decisions to not hire staff to cover the increased workload of major product changes that would foreseeably increase call volume. 
-Constantly Asking for Overtime on Nights and Weekends to make up the differences described above due to a lack of a desire to hire needed staff. 

-Low Managerial Autonomy. 

Unavailable Administrative and Managerial Assistance: Administrative aspects (Managers, payroll, HR, Scheduling, etc.) of a Service Business with the heaviest workloads increasing at nights and on weekends are administered on a M - F 8 - 5 Schedule.