Company: Oracle
Date: 2019-06-03
Overall rating: 3/5
Employment status: current
Experience level: Senior

Oracle Customer Support Org Review
Pros: Oracle continues to try to improve the customer experience, specifically within the Customer Support organization.
Cons: Not enough staff in Development to fix bugs quickly. RIFs can occur with people and groups that have a lot of knowledge which is a great loss to improving products and fixing bugs quickly. Decisions to RIF do not seem to consider the consequences with regards to the product quality and seem to be motivated for short-term financial benefits.