Company: IBM
Date: 2019-08-26
Overall rating: 5/5
Employment status: current

Delivery Operations Manager
Pros: •	Responsible for delivering SLA performance with daily administration of Service Delivery
•	Overseeing individual team member performance and providing Monthly feedback
•	Ensuring that sufficient staffing is present for delivering SLA delivery by quarterly process competence analysis
•	Working closely with Customer and Delivery teams on responsibilities and process improvements
•	Point of contact for the entire process audits both internal and external
Cons: •	Responsible for delivering SLA performance with daily administration of Service Delivery
•	Overseeing individual team member performance and providing Monthly feedback
•	Ensuring that sufficient staffing is present for delivering SLA delivery by quarterly process competence analysis
•	Working closely with Customer and Delivery teams on responsibilities and process improvements
	Point of contact for the entire process audits both internal and external