Company: J-P-Morgan
Date: 2016-09-19
Overall rating: 5/5
Employment status: current
Experience level: Senior

Great company- renowed name and fantastic benefits!
Pros: SInce they split the Personal Banker/ Relationship Banker roles several years ago, I think it has seen positive results.  There has been a decrease in sales pressure and much more of an emphasis on customer service and experience, which makes for a lot more pleasant work environment.  I think the benefits package has gotten better as well- with the medical insurance, I am paying a lot less out of pocket and less co-pays than in previous years.  Overall, I do feel appreciated at the bank as an employee despite the tremendous size of the firm.
Cons: While they have placed an emphasis on customer experience, they are also constantly promoting mobile banking/ATMs- not everyone wants to do that and we don't get a lot of positive feedback from it- there are still a lot of people who prefer to come in in person to do their transactions, but upper management is always "pushing" for us to get people to do their business otherwise and it has really upped the momentum in the last year or two.  Also, there haven't been any raises in my role at branch for the last 2-3 years- it is now all "performance-based", meaning the more you promote or sell, the more points you get.  The bank is making outstanding profits, cost of living goes up, but my salary hasn't- in addition, the customer service bonus has been greatly reduced as well as the monthly discretionary incentive.