Company: Apple
Date: 2017-01-26
Overall rating: 3/5
Employment status: former
Experience level: Junior

Good at first, wears off after a while
Pros: -Great Benefits
-Tons of support from co-workers and leadership if you make mistakes, don't know how to handle a situation, or want to get better at something.  
-Managers don't micromanage and let you do your job
-Decent Pay for Retail
-Apple really cares about it's customers.  I feel they value customer service more than most retailers.
Cons: -Corporate policies and company politics make it hard to move up.  Now it's even harder than it was a few months ago to move up to roles like Genius
-Your job description that you agreed upon when you get the job/get promoted can change dramatically and you have no say about it (Creative role in particular)
-Even if you have IT certifications or lots of knowledge leadership still may not want you to use those skills outside of your main job duties because that's not "part of your role anymore" or "will never be part of the role"
-Your role can be challenging at first due to lots of knowledge of company policies or product information but over time gets very tedious (say after 1 year) and makes it boring for you to stay with company unless you get promoted which is quite difficult
-Company Policies change so much that there's lots of ambiguity on handling a situation for customer support.
-At the retail level it's really just a customer support job that uses technology as it's medium.  In short it's stressful because Apple takes a customers side first over yours even if it's not fair like the old saying "customer is always right" most of the time.
-It's hard to maintain a work/life balance at the retail level.  They have made some improvements but you still can't have a set schedule