Company: J-P-Morgan
Date: 2014-09-15
Overall rating: 5/5
Employment status: current
Experience level: Junior

It was the best experience I had with any company I've worked for!  I was treated with kindness and understanding!
Pros: The customer service is great externally just as well as it was internally.  I have helped people with their customer service techniques as well as paperwork filing which grew our efficiency as a group.
Cons: Challenges with my position included having to understand transfer paperwork from other financial institutions.  There were some banks whom had their associates fill in the incorrect information to have the customer's retirement account transferred, but instead of sending it back through the mail, per protocol, I took the extra step and tried calling the bank and discussing this with their associate whom set up the paperwork.  In the midst of things, this reduced my productivity, but instead of approaching the same situation multiple times with the same associate and same customer, it was necessary when I had some extra time.