Company: IBM
Date: 2019-04-30
Overall rating: 3/5
Employment status: current
Experience level: Junior

Customer Service Rep / Service Desk Agent
Pros: IBM hires people to work in Service Desk / Customer Service with very little or no experience. It is a decent way to get into tech and get experience working at a large corporation. If you have valuable talents and strive to learn, you will be given many different roles which will give you experience and bullet points on your resume.
Cons: The work environment gets very toxic in service desk. If you have talents they will abuse them and you won't get much of any raise or a different title. Leadership doesn't value much of anyone in service desk. If you try to apply elsewhere at IBM, management will often do whatever they can to sabotage your attempt at moving to a better job. They act like slave drivers, don't often listen to feedback given by agents and talk very unprofessionally about employees behind their back.