Company: Apple
Date: 2016-03-01
Overall rating: 4/5
Employment status: former
Experience level: Confirmed

Overall a great company
Pros: Decent pay, great benefits, great co-workers. I got to work with a lot of intelligent, caring people, in a generally supportive environment. The company invests a lot in tools for the employees to use to make the best support experience for the customer. My immediate managers were all great people, and great managers. It seems odd to say that anything could be "inspiring" in a call center environment, but there you have it. (Well, okay, there was one guy who's style was a bit harsh, but it was comically harsh, and deemed a rite of passage.)
Cons: The company is growing so quickly that the upper management doesn't seem to have a cohesive strategy to deal with the growth. It seemed to me that they were cutting corners in hiring criteria, because they needed to add so many people in tech support. The fallout from those cut corners ended up falling in the laps of those of us at the senior tech support level: the ones saddled with responsibility in the customer-facing position, the "last person you'll talk to on this issue," (even though we may have had no training on the issue). The upper level tech support became a dumping ground for the issues that management hadn't figured out how to handle. "Best effort" becomes a disservice to the customer, and "whatever works" is a disservice to the employees.