Company: Apple
Date: 2019-11-25
Overall rating: 2/5
Employment status: current
Experience level: Junior

AHA College Advisor
Pros: Convenient, they sent me a computer, sent me everything to get started and you plan your work schedule before each semester so it does not interfere with your classes. 20 hours a week. $16/hour in my market. Paid biweekly, overtime available, have worked multiple 105 hour two week periods ($1100-1200 after tax and 10% to Employee stock plan and 6% to IRA contributions; I have another health plan so this is without any health benefits taken out). Full health benefits (You're still paying a chunk out of your paycheck but it is available).

You get $500 off iPad, iPhone, or Mac after 3 months working there or lower amount off a less costly item.
Cons: GETS OLD QUICK. Job is not engaging. This is a workhorse position. You are not viewed as a person, your are viewed as statistic. I have 95% customer satisfaction over last 6 months, yet, if a customer is upset because they either locked themselves out of their device and have to wait or purchased a device off of Ebay and you have to explain to them that they got scammed, your manager will never take your side; they will always find a way to make the customer correct even if the customer is crazy. Managers constantly change so you never create a rapport before getting a new one that treats you as another number. There is no mobility between departments outside of AppleCare; I am a finance major and was hoping this would be a way to get my foot in the door of the finance department, however, there is only mobility in AppleCare. They would rather move you from T1 to T2 advisor than advise you to take a Financial Advising job at Morgan Stanley. 

If you keep your equipment, it's written off as a "Benefit of Kind" on their balance sheet so something to consider with the $4000 computer.

You are not paid off of performance, you are paid Cost of Labor for your position in your specific market. People in rich areas get paid more than people in poor areas even though they are doing the same job.

Apple tuition assistance only pays for courses related to your job as a T1 advisor so good luck using it on anything other than a tech field.

T2s are rude and most T1s are idiots.

They automatically assign you Full Time Shifts of 8 hours 5/7 days per week during Christmas and other holidays without asking you what works best for you whether it be hours or days.

Apple constantly changes protocols such as how "How you should answer the phone" and then "Now you can't say this when you answer" and it happens so often that when your calls get reviewed by a third party service, you will get failed on a call because a third party service knows the updated rules better than an employee. 

At the end of the day, the turnover is so high at this job that you are not valued as a person. The people whom are complacent and lazy enough to stay will be your managers; they reward complacency.