Company: J-P-Morgan
Date: 2019-04-16
Overall rating: 4/5
Employment status: current
Experience level: Confirmed

Yearly CEO Cash Award
Pros: When you work with JP Morgan, you get to enjoy a yearly cash award after 1 year tenure given every February. Aside from the salary and the the 13th month pay given every November. Every year, you will get an increase based on performance. Pay is very good especially for those with previous call center, they will top up your salary.
Cons: The higher your pay, the more pressured you will be. Working for the top US bank is not that easy so be prepared. You have to deliver excellent customer service and maintain a scorecard month by month or there will be consequences for failing. Prepare for a very high call volume especially at night, most of them irate because they have been charged a fee and they were missing $1 from the bank account. On high call volume days, lunch time is sleeping time. By the time you logged out of the phone, you will be exhausted and the next day is equally as exhausting as the previous day. During shift bids, if you have not performed well, you will not be able to select your desired sched. Most likely you will be assigned in the night shift, graveyard shift and worst, Wed Thur rest day.