Company: IBM
Date: 2017-10-20
Overall rating: 1/5
Employment status: current
Experience level: Junior

Call Center Agent
Pros: There aren't any pros to working here.
Cons: 100% lack of qualified management; decisions made on a short-termsurvival basis only with no consideration given to the stability of the business in question, the employees, or customers. Agents swapped from account to account depending on call volume or account need without regard for the state of the account they're taken from.  Boulder building is colossal, mostly empty, cold, poorly lit from room to room. Training is generally completely insufficient, pay is below average with starting salaries just over minimum wage. People approaching official retirement will be let go, forfeiting all benefits owed to them and there are occasions where, instead of firing people to improve the bottom line, they will mandate miserable schedules in the hope that the employees will quit of their own accord. There is no overtime for night shifts or holidays. There are no advancement opportunities available from the call center agent position despite the generous description found in job postings.