Company: Apple
Date: 2014-12-01
Overall rating: 3/5
Employment status: former
Experience level: Junior

Lots done right, lots done very wrong
Pros: Pretty good training program
Opportunities to move up or transfer into
Good benefits/discounts
Cons: SEVERELY understaffed, not just for a couple months but for the ten months I worked in 2014 we were always doing 5x our normal payload due to insufficient staffing.  Many co-workers got strain injuries / carpal tunnel from the over-exertion

Our training time, breaks were almost always cancelled and our lunches were constantly asked to be cut in half

Schedules can be very bad since chat is 24 hours a day.  Expect to have an overnight graveyard shift and to work all holidays.  Overnight shifts are worsened by dealing with primarily international customers whom we can't do too much for due to being in another country unless it's something we can troubleshoot but this is limited.