Company: Apple
Date: 2021-05-08
Overall rating: 2/5
Employment status: current
Experience level: Junior

I wouldn't recommend it if you want an actual work/life balance
Pros: The pro's of the company are the discounts, and the fact that you work from home. The benefits are pretty good as well
Cons: There are a lot of cons. I have been here fort almost 4 years and it is really sad to see how it has changed. 1) they have automated answering, so without warning there is a customer in your ear. 2) Schedules are horrid and under a lottery system, and if you don't get one that works your only option is to try and trade. 3) most people have to work at least one weekend day. 4) they only care if the customer is happy, not if you resolved the issue. 5)management is very clique like, all of the managers know each other and they all know HR, to the point where if you report a problem to HR they'll literally ask you to just "talk to your manager", which is unhelpful if your manager is the problem. 6) there is not that much in ways of movement, you basically have to know someone in the role you want to be in to get it. 7) there was no breaks for AHA during the pandemic. It was like working Christmas for 1 year and some months straight. 8) before moving up to full-time we were told it would be a salaried position (which was not the case).