Company: Apple
Date: 2018-08-16
Overall rating: 2/5
Employment status: current
Experience level: Junior

Senior Advisor
Pros: This company has made it possible to work a higher-paying job while being at home. Coworkers and most managers are kind and willing to help when needed.
Cons: You would think that Apple would be one of the best companies to work for. I worked as a Chat Advisor and it’s truly been the worst experience imaginable. While there are some good experiences, most customers come into the chat with an entitled mindset. Most are unwilling to work with you to troubleshoot the issue. And when offering repair options, the customer will complain and decline all of them and then go on about how the device isn’t working, even though they just finished telling you that they don’t want it repaired. The WORST part though is that your job and your ‘performance’ is literally based completely on what customers think of you, even if it’s not your fault. Apple sends a survey after the chat ends and if the customer is upset about anything little thing to do with Apple, you get a red survey. So many of those red surveys and you get wrote up.