Company: Apple
Date: 2012-01-26
Overall rating: 2/5
Employment status: current

started off great and has changed dramatically in how we are able to service our customers, terrible shifts now.
Pros: Average pay and benefits
25% employee discount
Cons: Horrible shifts for 3 months at a time---no flexibility
No flexibilitly with time off, shcedule adherence is more important than serving the customers now.
Before we became home based advisors it was a great place to work, now we are micro managed to the 9th degree. Management has implemented rigid policies that do not allow ANY exceptions to help the customers with their complaints any more. The level of service has decreesed dramatically in the last 6 months due to management advising us to cut back in terms of appeasements and exceptions that had made us #1 for years. 
People are not happy at Apple Customer Relations anymore and many are looking for other jobs now despite paying higher than most call centres. The 3 month shift and nights and weekends have destoyed our personal lives but Apple doesn't care it's all about the money.