Company: IBM
Date: 2021-05-28
Overall rating: 3/5
Employment status: former
Experience level: Junior

A good place to start for fresh graduates
Pros: - Salary is okay but definitely good for a first job
- 13th month pay
- Benefits
- Colleagues are great and they help a lot in decreasing stress
- Gives a lot of experience in interacting and communicating with all types of people from all over the world
- Develops your communication and professional skills
- Reimbursements for transportation and work related purchases
Cons: - Typical call center work
- Stressful job
- Don't expect to take your lunch and breaks on time
- A lot of stats and milestones that you need to reach
- More work but no increase in pay
- Management lacks integrity in some matters and prone to change their minds on certain decisions
- Transportation reimbursement is denied even if former employee worked during said dates
- Management keeps leveraging agents to do different types of work instead of focusing on the agents already assigned to that specific task which contributes to the piling up of workload
- Too open and friendly culture, which is good actually, but sometimes breaks the line between professionalism and a lack of decorum.