Company: IBM
Date: 2015-12-11
Overall rating: 4/5
Employment status: former
Experience level: Junior

Service Delivery Manager
Pros: Work-Life balance is good if you the employee manage it. Pay and benefits are average to above average.  Strategic outsourcing should be avoided
Cons: Compartmentalization of business units has discouraged teamwork, too much "not my job" due to strict policies within job bands.  If you do not manage your work-life, daily\weekly hours are out of control. No one will ever tell you to stop working, the environment stresses work upon work which is unrealistic.