Company: Oracle
Date: 2012-10-06
Overall rating: 3/5
Employment status: current
Experience level: Senior

OK
Pros: * Work at home whenever you want pretty much
* Flexible hours within reason if your boss is good
* Overtime available on agreement
* Good flexible benefits package in UK. Points-based system, you get X amount of bonus points and  decide how to distribute them for example if you want more holidays, or more pension, or better health care package. You get to change your allocations annually.
* For the tech-minded, access to entire safari books online catalog, and some internal training courses. Some training and certifications available
* Keep your head down and the years could fly by peacefully
Cons: * Everythings got a lengthy complex process or policy somewhere. If your boss is a stickler this could be pretty bad.
 * Company seems to have a hard-on for quasi-military acronyms, they're everywhere
 * A lot of engineer work is monitored and reviewed monthly, in pursuit of "customer satisfaction"
 * Customers have a lot of power to jerk the system around, escalated and 24x7 issues can tie up engineers with red tape, and there is no compulsion for customers to get trained or display basic competency, luckily most do
 * Internal support portals and tools are slow and unwieldy, and appear designed by committee
 * Don't expect rapid advancement or a bonus unless you switch to sales
 * Keep your head down and the years could fly by peacefully