Company: J-P-Morgan
Date: 2014-08-26
Overall rating: 4/5
Employment status: former
Experience level: Confirmed

Banking Company that is moving with the times - less robotic and more engagement for the customer
Pros: For a bank this company understands it has to do what is right for the customer.  It also understands it has to develop the right people to lead the teams to encourage the right behaviors within it's employees to engage their customers.
Cons: Because it is a bank...regulatory agencies and laws can sometimes create required scripting that is not so customer friendly.  Because of this sometimes the changes take a long time to get through all the red tape to allow the employees to become more customer focused.