Company: J-P-Morgan
Date: 2019-02-18
Overall rating: 4/5
Employment status: current
Experience level: Confirmed

Lead Teller Operations Specialist
Pros: This is a really good company to work for if you’re looking into retail banking. Pay is competitive when you take benefits packages into consideration. 
The atmosphere in most branches is pleasant. Direct management can be a hit or a miss. 
If you’re willing to fight for a career you can have one there, just have to be willing to work for it. 
Major company focus on employee happiness. 

The shift in community banking the last couple years has emphasized self service banking. This is a huge plus considering the staffing being so limited. A lot of what is done in branch has self service options to where clients don’t even have to leave the comforts of their own homes.
Cons: As I stated above management is a hit or miss. Depending on the area Chase has been looking outside the company for management and many times the folks they hire have no banking experience. That makes it difficult for branch employees because then it’s a lot of babysitting. 
Client obsession can make it a little difficult when dealing with not so nice people. Feels like we have to just suck it up and take it.