Company: Apple
Date: 2013-02-23
Overall rating: 3/5
Employment status: former
Experience level: Junior

Apple Retail: Enlightening and grueling
Pros: The company is incredibly customer-focused, providing best-of-breed service and support, and wonderfully made products. Gained a great deal of customer service experience, both as a salesperson and as a technician.
Cons: Micromanagement, unforgiving rules, and having to jump through many hoops to go the extra mile for some customers make it unpleasant at best, and incredibly stressful at worst. The need to provide help desk support at a rapid clip under severe time constraints severely limits the ability to provide the level of support Apple is renowned for.