Company: McDonald-s
Date: 2017-12-19
Overall rating: 5/5
Employment status: current
Experience level: Junior

I Genuinely Love What I Do As A Guest Experience Leader
Pros: + Helping customers is genuinely satisfying and rewarding

From my own experience, 85-90% of the customers I interact with are extremely polite, respectful, and well mannered. Helping them is a great feeling, and knowing that customers appreciate my hospitality also makes this a very rewarding position to have.

+ Probably the easiest and most relaxed positions to have at McD's!

When it gets busy, it does get a little hectic behind the scenes, but that only happens for the Breakfast, lunch, and dinner rush hours. Otherwise, it's nice, slow, relaxed, and just the right of customers come it at a given time.

You'll be refilling people's coffees, help taking their orders at the kiosks and ring them up at the register, chat with the elder regulars who have interesting stories to tell, clean some tablets, etc. 

It's physically not a hard job at all. Your feet get a little sore at the end of the day, but what on-your-feet job doesn't?
Cons: - You will often be in charge of filling other people's roles when no one else can, and you'll get flak for it

Like most positions in McDonald's, you're trained a bit in all roles. Cooking, using the register, taking orders out, etc. With this specific position, you can be assigned to any of these when no one else is able to fulfill that role at the moment.

Being in charge of other people's roles isn't the issue, it's when other coworkers who don't know you're assigned to that role temporarily that will get mad at you for doing it despite being told to. 

No one's manning the registers? You'll do that, and it's not a big deal. Someone else doesn't know you're using their register, they get mad for you not being where you should be even if you don't need to be there at the moment. It can get annoying explaining yourself constantly, but that's only a tiny tiny con about this position.