Company: Apple
Date: 2020-04-06
Overall rating: 3/5
Employment status: former
Experience level: Senior

Working chat at Apple
Pros: Ability to work from home is a plus. Access to education opportunities for Apple products is great. There's constant contact and communication with your manager. The discounts were great also.
Cons: Taking three chats at once is difficult. You can't adequately provide optimal service and support to all three. Jumping between  customers at the same time is more than fine and quite doable. Adding the third person results in a stressed out adviser. As well as customers that may not get the best support.  There was limited advancement from the technical tier 2 positions.