Company: Apple
Date: 2008-10-03
Overall rating: 2/5
Employment status: former

Research the store's flow, workload and attitude before you accept and offer.
Pros: Better than average pay, excellent benefits for full time employees, including stock options.  Above average training for skill positions, opportunities to grow if you are the right "type".  Access to internal knowledge of products.  Excellent corporate support for employees.  Often get a "bonus" at end of year - usually an iPod.  Somewhat "glamourous" I guess, you may impress your friends if you work there.  Excellent discounts (25% off one full system per year, 15% off other systems, 10-15% off  product including 3rd party product, lots of partnership discounts and offers.)  T-Shirts provided.
Cons: In Retail - management.  They hired people with no knowledge and gave them no training. Communication was next to nothing.  Netpromoter feedback was only communicated it it was negative.  Incompetent people were promoted.  Policies were continually ignored, broken or sometimes outright imagined.  Employee feedback was ignored, and if recognized, it was shot down or patronized.  More attention was paid to sales numbers than customer satisfaction.  Training provided was to "increase the sale" rather than find the best solution for the customer.  Lack of inter-store communication left our market in the dark and the customer experience scattered and varied.