Company: Apple
Date: 2016-02-16
Overall rating: 1/5
Employment status: former
Experience level: Junior

AHA Not All It's Cracked Up To Be
Pros: -Working from home
-Occasionally get 45-60 minute blocks of time off phones for training.  Can often do a quick load of laundry or watch Netflix while doing trainings
-Moderately lenient with call offs
-Customers mostly aren't completely horrible people
-Pay is good for a call center job
-Discount is great: 25% off all the time, plus $500 off a Mac (excluding Mac Mini) or unlocked iPhone, $250 off an iPad, OR $150 off iPad Mini once every 3 years
Cons: -Don't kid yourself, this is a call center job.  A cushy one, but still a call center
-Lower management can be somewhat unorganized, but from my experience it wasn't always their fault
-Metrics to hit can be somewhat ridiculous unless you are ok with skimming on the experience in some cases
-Reaching out to other departments for help/assistance is sometimes met with resistance from people who don't want to do their job
-If you work from home, the only upward mobility is to Tier 2 or management/trainers.  You will be in a customer facing position most likely unless you want to work in Austin, TX or Cupertino, CA