Company: J-P-Morgan
Date: 2012-09-20
Overall rating: 4/5
Employment status: former
Experience level: Junior

The job that many do not want: the call center representative.
Pros: Chase has some of the best benefits: health, disability, life, etc. It is a professional environment. All but one of the managers I had were professional. Your manager changes about every 3 or 4 months, so you can learn more about the managing style of others. You can ditch a bad boss and get a new one.
Cons: Timing is everything. With being in a call center everything is timed. In addition to your breaks, you are only allowed 30 minutes of personal time a month to use away from your desk. You are basically tied to your desk and your ear piece. You can get up to about 250 calls a day. A DAY! ...This call center position definitely was not for me! ...You could get stuck with a bad manager if they choose not to rotate managers....You will get yelled and cussed at by customers on the phone when it is not your fault. (They lash out more if it is over the phone compared to in-person.) This job is depressing because you have to hear people's true sob stories of how their life is in ruins.....They will not pay you for your degree in this position. You will only get paid about $500 more dollars a year for your 4 year degree compared to a high school or GED person.