Company: Apple
Date: 2019-10-28
Overall rating: 3/5
Employment status: former
Experience level: Junior

Good work arrangement unless you are Ambitious and looking for career growth (AHA - Australia)
Pros: Work from home, so good for people who need to take care of kids or don't want to travel to work.
Supportive staff,  25% discount on apple products.
Great experience working  with some of the best practices in  Customer support.
-Good for people who are students,  parents who have to take care of kids, oldies who don't have any mortgage to pay or have a secondary source of income.
Cons: - Probably the lowest salary in IT Support in  Australia when you compare the average salary across the industry. Its even lower than non-IT roles of call centers in many cases.
- Highly monotonous role. I was lucky to have a great manager who used to trust the team in doing the right thing and had our backs. Some of my colleagues resigned as their team manager would micro manage their breaks and ask them  to keep updating their chat status so they know when they are away.
Basically inconsistent behaviour and  inconsistent team management strategy across managers. 
- Most of the time manager feedback/complaint will never work and you will be asked to change your team.
- One of the Manager of managers from Perth will always say that you lucky to work from home however they don't realize that everyone knows that by not having a support office  of Apple in Australia, Apple is saving cost and it is in their interest to not have office and not in employee's interest for them to work from home.
- Most managers will talk about growth stories where someone got promoted in 6 months or 1 year, however what they don't say is that there was a need for these positions and Apple was growing in Australia at high rate hence they choose the best amongst the lot, just lucky to be at the right place at the right time.
-  Most people who joined in early 2011-2012 are all at managerial position, however now it is really really tough to be at that level. Even manager salaries are not that good. (approx 65-70k) 
If you are ambitious and want a career growth, then your chances of success are less than 1% as most of Apple's AUS operations are managed from Singapore  and if there is an opportunity to grow, there are already more than 200 AHA advisors ahead of you with 2--3  years of experience.
- you will get trained on iOS, then MacOS, then level 2 however with more responsibility your pay will hardly grow by 80/100 AUD per month.
It is good if you don't have a job and need to pay bills, get in AHA however move on to a better career which pays more.
- Lastly based on your team ranking you will get shifts for next 2 months,  and whether you like it or not, you will have to work atleast 1 weekend shift which can sometimes be frustrating if you live you your family as you won't get time with them on weekends.

Overall their pay is very low and no growth opportunities, and if you are ok with it and don't want a career growth, then this is the right place for you.