Company: Apple
Date: 2016-11-24
Overall rating: 5/5
Employment status: former
Experience level: Junior

Great Place to Work
Pros: * Upper staff is highly encouraged to be supportive (from higher level advisers to managers to area managers)
* Great resources to learn from and look up while on calls, one of which is the software used to log case notes: one of the most up to date and efficient programs I've seen.
* Devoted to taking great care of its employees
Cons: * Customers can be demanding or unreasonable
* Call metrics can be tough to hit
* Don't get to interact with coworkers as much, but that's the drawback of working at home. I do have to mention that you can chat with coworkers, and there is a team chat, and you do have video meetings with your team to help fill that gap.
* Very fast paced work environment, however that is the nature of customer service over the phones. You should not apply if you don't think you can handle that. As great of a job as this is, it can be demanding.