Company: Apple
Date: 2016-11-12
Overall rating: 3/5
Employment status: current
Experience level: Junior

Good company but promotion is another story
Pros: Phenomenal benefits
Good hourly wage much higher than current state minimums
Plenty of vacation time
Four warning system before being terminated
Cons: 90% of people calling in are just ignorant, condesending, entitled rich people

Management says you can be promoted if you keep your metrics good, I've kept my metrics good for almost two years and still no promotion "because needs of business" management just pushes you around and never really takes into account your actual skills, they just want you taking calls in a low level position like a zombie...when I first started they said we would be promoted within six months if we kept good metrics, it was a blatant lie and they just gave us additional roles and work without additional pay after those six months.

No real opportunity here, if you are hired in AppleCare all you are to them is a number to take calls from ignorant people utilizing subpar products. You have zero opportunity to move into a higher position within a different department at Apple, so just apply for those jobs directly rather than wasting your time with AppleCare.