Company: Apple
Date: 2015-12-02
Overall rating: 2/5
Employment status: current
Experience level: Junior

Churn and Burn
Pros: Great Co-Workers, 401k Match, Decent Medical, Stock Discount, Provided Equipment,
Cons: Deceptive management/training, told during training that flexing up to full time would only last a couple weeks but was untrue-- turned out to be mandatory overtime lasted over half a year with a full time schedule that was out of your control. Told that you have 100% call control, if 100% call control means having to follow a guide to do forced and scripted scenarios with management and told to use those same scenarios over calls (forced empathy is most uncomfortable) thats a shame. Told that you could do lateral movement to departments after a year of employment....out of the 20+ or so out of my training class only 4-5 survived the burn-out 1 has moved to a Senior Advisor role and the rest are stuck in whatever call que Apple puts them in against their will. 

High burnout rate, If you look at AHA reviews on Glass door 80%+ of them haven't been with the company longer than a year and most are fresh out of training/nesting where they hype you up so much for how awesome the job is but the new car smell wears off after about 5-6 months of getting beat up on the phones.

Direct team management is hit or miss, some will take credit for something they had nothing to do with. (I contacted HR about 2 different issues and both took credit for a decision in my favor AFTER I contacted HR). Some will openly pacify and lie to you out job openings within the company and give you false direction then you call them out on it and met with more lies and deception.

Direct support while on a call is a joke, you either fumble on the call for 30+min and get a bad stat. Escalate to a Tier 2 Advisor who rarely wants to take the escalated call and get a bad stat or you put the customer on hold for 5+ min praying someone will answer you question in chat which NEVER Happens. Don't bother asking your team manager either, lunches...personal breaks, real life issues and them just not being there the majority of the unsavory hours and times you work (i.e Nights and weekends).

Initial training was fine, it was paid..in depth and had multiple mentoring sessions with great Q&A and lasted well over a month. Getting trained AFTER That is a joke, read some articles and self guided learning and lead you to the wolves, its a disaster and your performance will suffer and feed into any uncertainty you had about getting into your "new" role as well compounding your new found dislike for the proceedings.

Apple HIGHLY...HIGHLY advises not to talk about your job with anyone during your training courses, they even suggest not putting it in facebook. Its really a cleaver tactic not just to save themselves the rumors that float around major tech forums/websites but sites like these where people get scared to leave bad reviews on sites like Glassdoor. Nobody will care about a glowing review about Apple but they might think twice about leaving a bad one because of what they saw in training...well played Apple.

Company discount, you get a fair % and cash discount once every 3 years. Outisde of that its a joke--they want us to be proficient in the equipment we are supporting but they can't give us a device at cost once a year.

Work/Life balance is a joke, if you are right out of training get ready for some of the worst schedules you can imagine. Nights...weekends, you name it. With stats you can juke it can improve some but you are going to have to work a full shift on a weekend none the less more than likely.