Company: Apple
Date: 2017-02-17
Overall rating: 4/5
Employment status: current
Experience level: Junior

Know going in that it won't be easy
Pros: Prestige of working for Apple.  Nearly everyone you work with (T2 and above) is competent, some with Masters degrees.  I often say, "we don't hire dummies".  The pay and benefits are above average for the role (What would you expect to get paid working in a call center?).  My managers (3) have been spectacular, but that is not the case for everyone.  Meet a lot of people from all over the world and have interesting conversations.
Cons: Stress - you are completely responsible for your customer's issue,  you cannot pass the buck, and it will affect your entire work life (scheduling, relationship with managers, mental stability) if customers are unsatisfied.  Difficult to move up - everyone is qualified, everyone is hardworking, everyone wants to get off the phones.  Burn out - you are isolated and most of the team chats revolve around complaining about customers.  It's draining mentally/emotionally to be yelled at so much.  Your day-to-day will feel like a slog, counting down the seconds on the clock