Company: Oracle
Date: 2018-02-20
Overall rating: 3/5
Employment status: former
Experience level: Senior

Chaos after Micros Acquisition
Pros: After the acquisition, Oracle gave great benefits to employees, which included awesome medical benefits, 401k and an Oracle stock purchase plan.  For hourly employees, they paid special differential rates for working mid-shift, evening-shifts, overnight-shifts, weekends and holidays. Customer Support employees in the Columbia, MD office were also allowed open overtime to handle  the high call volume and the large backlog of open service tickets. Employees have access to searching for other jobs within Oracle including contact information for hiring managers! External applicants don't get this perk.  Oracle likes to spend money on updating work facilities, computer equipment and free offer free training for employees.
Cons: Salary raises and bonuses seem almost non-existent.  There were no salary increases after the acquisition of Micros; all employees were given the same salary and job title.  Many promotions came with no pay increases.
Oracle corporate staff did not seem to understand Micros Systems' old business practices and it's large customer base. Many of Micros' long time customers  were forced to sign new contracts that were more and costly and quality of customer support was poor. Oracle hired a lot of new employees after the acquisition to work in customer support who had poor credentials and untrained for the job. Customers were largely ignored and there was a lot of chaos in how service requests were handled. Often, customers had high severity tickets that were left untouched for days, customers received no call backs nor responses and escalation requests would often go nowhere. We lost a lot of long time customers due to this.