Company: Apple
Date: 2019-07-18
Overall rating: 4/5
Employment status: current
Experience level: Junior

Great Benefits for call center work
Pros: -excellent benefits - healthcare, time away, family leave and education
-choice of work week type - 5days/8 hrs, 4days/10hrs or split shifts 
-working from home 
-all equipment provided 
-acceptable pay
Cons: -Its a call center.  
-Pay is still on the low end considering the job responsibilities and stress from all sides. 
-work schedules change quarterly unless you are in some magically top5% you will NEVER have a weekend off.
-managers can run from super supportive and great, to micromanagers and annoying with threats about how their team is the worst.  
-customer surveys  are part of your stats for scheduling options which are out of your control 
-you said that the focus is on behaviors and not on metrics but you learn about another tool to measure your metrics to "help" you "improve" o your job
-too many pilot projects forced on you 
-customers can be rude, nasty and far beyond entitled 
-lots of outside vendors that make your job difficult because they say and do things clearly against company policy and you get to clean up the mess.