Company: Apple
Date: 2019-09-24
Overall rating: 1/5
Employment status: former
Experience level: Junior

Major disappointment
Pros: You work in what they call the best customer service in the world. Beautiful offices in Cork and working material.
Cons: If you are not particularly fan of the products and you had a good experience in customer service before. It is tough !! I was chat advisor ! I did not know anything about the products so the training was crazy difficult ! The level of perfection they do expect in each chat is unbelievable. We used to call each day the "washing machine" with 2-3 chats at the same time all day long. Pressure is huge with the stats. Was not lucky with my manager who was not pleasant at all. A little bullying from time to time, shouting on you when you are not fast enough to start your meeting, no thank you for the job done, never enough, never happy. After my experience at Xerox it was like a big slap in the face. Was too afraid to lose my job to say anything. I believe she was not well trained nor supervised.