translate English to French: Toward citizen-centred service delivery The government-wide Service Improvement Initiative is based on the principle that continued and measurable improvement in client satisfaction is the most reliable indicator of improvements in the quality of services and the performance of departments and agencies.
Prestation de services axés sur les citoyens L'Initiative d'amélioration des services mise sur le rendement des services du gouvernement du Canada. Elle repose sur le principe voulant que l'amélioration régulière et mesurable de la satisfaction du client constitue le plus fiable des indicateurs de l'amélioration de la qualité et du rendement d'un service.