translate English to French: He also requests that Canadi*n formally apologize for not providing the services he had requested, that corrective measures be taken with respect to the personnel involved, and that sensitivity training be provided to them.
Il demande également que Canadi*n lui offre des excuses formelles pour la non-prestation du service demandé, que des mesures correctives soient prises en ce qui concerne le personnel en cause et qu'une formation de sensibilisation lui soit offerte.