translate English to French: At the time of this evaluation, only one written communication had been received (from Lesotho), which included only a reference to the implementation of the client charter (which is in the most a commitment to improve services of the agency).
Au moment de l'évaluation, on avait reçu une seule communication écrite (du Lesotho), qui faisait simplement référence à l'application de la charte clientèle (qui est tout au plus un engagement d'améliorer les services de l'organisme responsable).