translate English to French: The reception staff were not helpful on all occasions. Good information for guests wanting to stay here is that the entrance is located in Equitable Place, not all lifts go to the basement breakfast room, so you have to change at the ground floor, and the fire stairs at the back of the building are blocked off so that exiting the building from there is impossible during emergency evacuation.
je pense que la réservation doit s'accompagner du prélèvement, ce qui pourrait faciliter les choses quand il faut partir rapidement.