translate English to French: Service responsiveness and reliability Rank and Description Average Score (0 to 10) Competence of the staff 8.4 Courtesy of the staff 8.4 Effectiveness of the staff 8.4 Availability of the application forms 8.2 Understanding of your particular needs 8.1 Time it took to produce the passport 8.0 Total time and effort required 7.6 Waiting time by mail 7.5 Waiting time at office 6.4
AccessibilitÃ© et fiabilitÃ© du service Rang et description RÃ©sultat moyen (0 Ã 10) CompÃ©tence du personnel 8.4 Courtoisie du personnnel 8.4 EfficacitÃ© du personnel 8.4 DisponibilitÃ© des fomulaires de demande 8.2 ComprÃ©hension de vos besoins 8.1 DÃ©lais de production du passeport 8.0 Total du temps et des efforts requis 7.6 Temps d'attente pour les demandes par la poste 7.5 Temps d'attente au bureau 6.4