translate English to French: The staff were not as helpful as I would expect when one of the advertised services (internet connection in the room) did not work. This does not amount to a complaint - I would take up with the management direct if it were more serious - but the way staff react when things are not perfect is important in making a guest feel welcome.
Propreté douteuse, dessous de lit non aspiré, frigo bar sale, baignoire bouchée....