translate English to French: While Lufthansa has a training program in place for its reservation personnel, there is no evidence to indicate that a similar program is offered to its contracted personnel, in particular, its physicians, as evidenced by the physician's apparent unfamiliarity with Lufthansa's services.
Lufthansa dispose d'un programme de formation à l'intention de son personnel de réservation, mais rien ne démontre qu'un tel programme existe également pour le personnel contractuel, et plus particulièrement les médecins, et l'ignorance du médecin concernant les services de Lufthansa le démontre.