translate English to French: ◦ A stabilization in the shift from service reliability in 2001 (competence and effectiveness of staff) to product security from 2003 to 2005
◦ la rÃ©orientation des valeurs ? de la fiabilitÃ© du service en 2001 Ã la sÃ©curitÃ© du produit de 2003 Ã 2005 ? s'est stabilisÃ©e;