translate English to French: In 2007, overall satisfaction is most strongly influenced by the level of effort involved in obtaining a new passport (e.g. acceptable wait time, ease of submitting application), and views about the application requirements.
Les principales raisons de la communication de PPTC étaient le temps d’attente ou les retards dans la livraison du passeport (25 %), ou la vérification de renseignements (25 %).