translate English to German: The staff at the front desk can be more attentioned to the guest needs and more friendly.
In fact, my colleague who booked through a congress group had the misfortune of losing an earing under the bed. She looked for it and instead found balls of hair, cotton threads, crumpled paper...etc. While her room was slightly bigger than mine, there was no view (mine was a window opening into a wall) and overall we both spent as little time as possible in the room.