translate English to French: The Agency is always seeking ways to improve the delivery of its services and in 20002001, will establish several service standards especially for the time it takes to process files.
Ayant le souci de toujours améliorer la prestation de ses services, l’agence se dotera en 2000-2001 de normes de service afin d’encadrer notamment les délais de traitement de dossiers.