translate English to French: The services should also be designed to encourage and support citizens' own initiatives to promote their own and their families' health, by means of health information, education and counselling, training material and self-care instructions, which can all be effectively provided with the help of telematic services and multimedia technology.
C'est là l'un des traits marquants du processus de changement technologique dans le stockage, le traitement et la mémorisation de l'information et de la communication, c'est-à-dire des TIC elles-mêmes.