translate English to French: In our view, recourse to the courts should continue to be available to complainants, and the current range of issues on which the ombudservice can receive complaints should remain, with one exception: the financial services ombudsperson should be empowered to investigate complaints of instances where financial services providers fail to adhere to their voluntary codes of conduct.
À l’appui des quatre grands principes que sont l’accessibilité, l’indépendance, la transparence et l’efficience et à l’appui de certaines des conclusions figurant dans son rapport de 1998 intitulé Plan directeur de changement :