translate English to French: TQM is defined as a quality-centered, customer-focused, fact-based, team-driven, senior-management-led process to achieve an organization’s strategic imperative through continuous process improvement. TQM principles are also known as total quality improvement, world class quality, continuous quality improvement, total service quality, and total quality leadership.
TQM est défini comme le centre de la qualité, un processus continu d’amélioration qui se concentre sur les clients, basé sur des faits, l’équipe encourageante, l’administration en tête, et traite d’atteindre la stratégie d’organisation impérative pour le processus .