translate English to French: When these incidents are viewed collectively, the lack of assistance provided to the applicant and her family from check-in to arrival in Florida by Canada 3000 personnel indicates a lack of sensitivity to, and awareness of, the needs of passengers with disabilities that could be rectified by improved training of personnel who interact with the public.
Tous ces incidents révèlent que le personnel de Canada 3000 manque de sensibilité à l'endroit des passagers handicapés et qu'il connaît mal leurs besoins. Il suffirait de réviser le programme de formation des agents qui travaillent avec le public pour remédier à la situation.