translate English to French: ◦ Release 1.0 – Customer Relationship Management (CRM) Design, construction and implementation of client services – basic case management and Interactive Voice Response (IVR) functions and workflows
◦ Version 1.0 – Gestion des relations avec la clientèle (GRC) Conception, construction et mise en œuvre des services aux clients – la gestion des cas de base et la réponse vocale interactive (RVI)