translate English to French: Respondents with a university education, those living in the largest urban centres and self-employed had lower satisfaction levels as did individuals who had a serious problem, used more than one financial institution, and perceived that they have experienced tied selling and were required to wait for cheques to clear.
Il convient également de signaler que l'utilisation des cartes de crédit et des cartes bancaires ou de guichet était corrélée à un degré moins élevé de satisfaction à l'égard des frais de service, mais non au degré de satisfaction générale ou de satisfaction à l'égard du choix de produits et de services.