translate English to German: Yes, where do I start.The staff are rude and ineffectual, they are either useless, can't be bothered or deliberatly unhelpful.The hotel does not deserve a 5* rating, it is no where near the beach, you have at least a 15 minute walk to get to a descent bit of sand (where is the picture taken that you show on your site? very misleading).The pool area is dirty, cramped and there are tiles missing from the pool, the dirty grout obviously couldn't do it's job any longer.
Room had a great cosy feel.