translate English to French: Selected Best Practices Researched CEC (Europe) - ITIL Organization Structure, Briefing Paper Version 2, 2002 Gartner, IT Services Market Research Methodology and Definitions, 2005 Gartner, IT Process Performance Management Helps Service Delivery, 2004 ITSM, Information Technology Service Management (ITIL), www.isfm.com IT Governance Institute, CoBIT Framework, www.itgi.org Metagroup Inc., Enterprise Security, Protecting Information Assets, Guarding Privacy, Managing Risk, 2003 Metagroup Inc., Service-Level Management Best Practices, 2004 Metagroup Inc., Outsourcing IT Services - IT Service Profiles Best Practices, 2004 Metagroup Inc., IT Operations Excellence - Best Practices, 2004 Office of Government Commerce, ITIL - IT Service Management, www.ogc.gov.uk
Pratiques exemplaires choisies ayant fait l’objet de recherches CEC (Europe) — Structure organisationnelle de la BITI, document de travail, version 2, 2002 Gartner, IT Services Market Research Methodology and Definitions, 2005 Gartner, IT Process Performance Management Helps Service Delivery, 2004 GSTI, Gestion des services de la technologie de l’information (GSTI), www.isfm.com IT Governance Institute, CoBIT Framework, www.itgi.org Metagroup Inc., Enterprise Security, Protecting Information Assets, Guarding Privacy, Managing Risk, 2003 Metagroup Inc., Service-Level Management Best Practices, 2004 Metagroup Inc., Outsourcing IT Services - IT Service Profiles Best Practices, 2004 Metagroup Inc., IT Operations Excellence - Best Practices, 2004 Office of Government Commerce, ITIL - IT Service Management, www.ogc.gov.uk