translate English to French: [18] When a complaint is filed with the Agency, the complainant has the burden of providing evidence to the Agency that the air carrier has failed to apply, or has inconsistently applied, the terms and conditions of carriage found in the applicable tariff.
[18] Lorsqu'une plainte est déposée auprès de l'Office, le plaignant a le fardeau de prouver à l'Office que le transporteur n'a pas appliqué ou a appliqué incorrectement les conditions de transport du tarif applicable.