translate English to French: • The entire senior management team was replaced – the previous management team had resisted actively many necessary changes and had not co-operated with the new change programme; A new vision, mission, strategic direction, and organisational model were defined – problems in the patient care process and its quality forced managers and clinical staff to create new processes and organisational models for key clinical activities; Remodelling of work processes - the work process from the patient’s viewpoint, boundaries between units, waiting list systems, and the activities of the intensive care unit and operating rooms were thoroughly studied and remodelled in detail.
La restructuration de l’organisation – la clinique a été subdivisée en six unités en fonction des domaines de compétence.