translate English to French: Types of cases Number of cases (%) Distribution Information requests 210 (53%) Referred to toll-free number: 37 Information provided by our Office: 149 Subject external to PPTC: 19 Referred to operations: 121 Referred to Step 1: 38 Referred to Step 2: 19 Other: 13 Requests for assistance 117 (30%) Formal complaints 55 (14%) Comments 14 (3%) TOTAL 396 (100%) 396
Type de cas Nombre de dossier (%) Ventilation Demandes d'information 210 (53%) RÃ©fÃ©rÃ© Ã 1-800: 37 Information transmise par notre bureau: 149 Sujet externe Ã PPTC: 19 RÃ©fÃ©rÃ© aux opÃ©rations: 121 RÃ©fÃ©rÃ© au 1er niveau: 38 TraitÃ©es au 2iÃ¨ niveau: 19 Autres actions: 13 Demandes d'intervention 117 (30%) Plaintes substantives 55 (14%) Commentaires 14 (3%) TOTAL 396 (100%) 396