Resume category: INFORMATION-TECHNOLOGY

         ASSISTANT INFORMATION TECHNOLOGY (IT) DIRECTOR       Summary    A high performing and energetic portfolio, program, and project management professional with proven track record and consistent commendations for delivering large-size mission critical programs and projects of excellent quality in very political and lean environments. Innovative leader and very adept in agile strategic planning and analysis to optimize operations and push forward new business initiatives through a winning collaborative approach.       Highlights          Management information systems  Project development and lifecycle  Process improvement  Risk management      Natural leader  Quality assurance and control  Unsurpassed work ethic  Cost reduction and containment   Systems implementation                Experience     January 2011   to   Current     Company Name    City  ,   State    Assistant Information Technology (IT) Director        Led the organization towards eligibility in the eHealth Exchange Information Network which will allow the county providers to exchange patient information with other federal agencies non- federal organizations through a secure, trusted, and interoperable network.  Completed detailed survey of the county's privacy, security, confidentiality, and information exchange policies as part of the onboarding process and execution of the Data Use and Reciprocal Agreement.  Facilitated the processing of the Entrust Subscriber Agreement (public certificates and keys) documents.  Outcome: Upon submission of the application, the eHealth Exchange Committee awarded the county immediately as "eligible" to participate in the eHealth Exchange Network due to the comprehensiveness documentation.  Accelerated the organizations participation in nationwide quality efforts and maturity surveys energizing our staff, enhancing the organization's status, and improving customer services in the process.  Outcome: Application and review processes were expedited.  Organization was awarded Stage 6 Maturity (from Stage 2) for Electronic Medical Record (EMR) Adoption in less than 3 months.         January 2007   to   December 2010     Company Name    City  ,   State    IT Supervisor        Executed the enterprise information technology strategy and worked closely and partnered with the Health Services CIO and stakeholders (clinical, business, detention) to establish project and program governance, understand and document the business needs, advocate effective application deployment strategies, and develop high level project road maps.  Outcome: Clear project prioritization throughout the enterprise which addressed limited resource issues.  Sample projects: Appointment Reminder System, Document Imaging System, Timekeeping System, Wristband ID Deployment, Dictation System, Materials Management.  Supervised, led, coached, and mentored approximately 12 - 25 Application Support and Project Management staff in all phases of the IT operations and project lifecycle using Lean and agile project management methodologies.  Outcome: Stronger project visibility and customer relationships; maturity in terms of organizational project management and service management methodologies; expedited help desk ticket resolution minimizing project risks.  Sample Project-related skills shared with staff: Project Charter, Project Timeline, Resource Allocation, Issues Documentation, Communications Technique, Lessons Learned, Release Checklist, and others.         July 2005   to   December 2006     Company Name    City  ,   State    Senior Management Information Systems Analyst        Developed a comprehensive map and fit-gap review and analysis of the clinical workflow and electronic medical records requirements at the different ambulatory and detention facilities in Santa Clara County.  Outcome: Enhanced staff awareness of existing processes and steps needed to attain towards the future state for better clinical flow, improved inmate care and effective implementation of the electronic medical record (EMR).  Led a cross-functional and multi-dimensional Lean Six Sigma process improvement team composed of clinical and business staff and completed a gap analysis to streamline and expedite the Operating Room (OR) scheduling and billing processes.  Outcome: Bills were resubmitted and processed within the same week which improved the revenue dramatically.         December 2000   to   June 2005     Company Name    City  ,   State    Program Administrator        Defined, managed, and owned the three year IT project and program roadmap, project and features prioritization, and release strategy of the web enablement of a 20/7 statewide enterprise case management, reporting, and payment system (for over 6,000 health and human services providers from the public and private sectors) including the successful on-boarding of tenants and 300% expansion of user database with very minimal workflow interruption.  Outcome: Public and private service providers were able to use the case management system and they were able to provide same day services to our clients in need without duplication of services.  Initiated and led the inclusion of HIPAA guidelines, Privacy Rule, and IT Security policies to the department workflow and applications by actively collaborating with Washington State's lawyers and IT security staff so that the appropriate language and/or workflow can be included and leveraged in confidentiality agreements, service level agreements (SLAs), vendor contracts, and online alerts/ notices, and training.  Outcome: 100% Department Compliance with regulations; Staff were comfortable with the tool.          Education          De La Salle University           Guidance & Counseling  MS    Guidance & Counseling            Assumption College           Psychology  BS    Psychology              Agile Management, UC Berkeley Extension; Advanced Project Management Program, Stanford University (SCPM); Project Management, San Jose State University Certified Lean Six Sigma Black Belt in Lean Six Sigma Quality and Operational Excellence, Harrington Institute Certified ScrumMaster (CSM); Certified Scrum Product Owner (CSPO), Scrum Alliance Foundation Certificate in IT Service Management v2, ITIL, EXIN Project Management Professional (PMP), PMI; Certified Professional in Health Information Management Systems, (CPHIMS), HIMSS             Skills    streamline, Agile, billing, case management, contracts, clients, customer services, database, Dictation, Documentation, electronic medical records, features, functional, health and human
services, help
desk, Imaging, information technology, ITIL, Materials Management, Exchange, enterprise, Network, organizational, policies, processes, process improvement, Project Management, Quality, reporting, San, scheduling, Scrum, Six Sigma, service level agreements, strategy, surveys, workflow