Resume category: INFORMATION-TECHNOLOGY

         DIRECTOR OF INFORMATION TECHNOLOGY         Executive Profile    Performance-driven and accomplished Director of Information Technology offering a unique combination of operations and management experience.  Strong leader with demonstrated success in managing and providing leadership in a diverse technological environment. Creative, dependable and enthusiastic change agent with a proven track record in improving efficiencies and reducing costs.  Visionary with superior long-term planning and project management experience.  Proven ability to implement standards and procedures that improve business processes and functionality.  Skilled coalition-builder with management practices that motivate and improve staff performance levels while forming a cohesive team.  Innovative and customer-oriented to formulate strategies to address service delivery demands and resource capacity. AREAS OF EXPERTISE Executive Leadership/Management Information Technology Project Management Networking Relationship Building Operations/Administration       Skill Highlights                      Professional Experience      Director of Information Technology  ,   05/2000   to   01/2014    Company Name   －   City  ,   State      Provides leadership in directing, planning, managing, and implementing the information technology needs of the City of Greensboro.  Provided oversight and direction for the Application Services, GIS, Network Services and Public Safety IT divisions.  Establishes guidelines and programs for effective information technology management.  Facilitates and implements City-wide strategic policy for planning, development, and deployment of information technology.  Key Achievements: Generated a savings of $400K per year with the implementation of VoIP Partnered with NCDOT and GDOT to implement a City-wide fiber optic network infrastructure Implemented on-line payments for parking tickets and utility bills.  Received over 1 million in payments to date Over the last five years, maintained a 95% customer satisfaction rating with  98% uptime in server and network environment Implemented virtualized server environment and business continuity site with redundant SAN, servers and network infrastructure Re-established the Technology Advisory Committee.          Network Services Manager  ,   07/1998   to   05/2000    Company Name   －   City  ,   State      Managed the Desktop Services Division, which included the Help Desk, local area network, server administration, training and leasing of computer technology.  Maintained and assisted with the support for enterprise-wide technology deployment.  Ensured that the customers' technology needs were addressed and resolved in an efficient and effective manner.  Key Achievements: Championed the organizational strategic initiative to implement a client-server environment with Microsoft Exchange and leasing of all computer technology Managed and directed the installation of 900+ workstations ahead of schedule and under budget Managed and implemented a $2.8 million internal service charge back structure for Help Desk support and leasing of computer technology Implemented a custom Helpdesk Request application, which includes a customer satisfaction survey after each closed call.          Data Communications Analyst  ,   06/1989   to   07/1998    Company Name   －   City  ,   State      Installed, maintained, configured and analyzed the data communication needs for the City of Greensboro.  Installed and configured modems, multiplexers, routers, control units and DEC and IBM terminals.  Analyzed system needs and configuration requirements to acquire the appropriate equipment.  Managed, maintained and resolved complex system problems with the IBM Mainframe, VAX systems, and servers.  Key Achievements: Configured 450+ users on All-In-One Project leader on upgrading IBM Mainframe to VSE/ESA Developed operations manual for IBM Mainframe Employee of the Year finalist 1996.          Electronics Technician  ,   09/1986   to   06/1989    Company Name   －   City  ,   State      Repaired, installed, configured and maintained PC's, servers, modems and other communication equipment.  Installed and designed network and data communication circuits.  Managed setup and installed communication equipment which included mid-range servers, communications equipment, VAX systems and PC's.  Key Achievements: Designed and installed the wiring and communications infrastructure for student registration Established redundant communication links to remote sites Developed and planned the communications infrastructure for campus computer labs.          Education      Certified Chief Information Officer (CIO)  :    November 2005    UNC-Chapel Hill    －   City  ,   State              B.S  :  Industrial Technology (Electronics)  ,  1986    North Carolina A&T State University   －   City  ,   State               Professional Affiliations     Member, North Carolina Local Government Information Systems Association (NCLGISA) Member, SouthEast Association of Telecommunications Officers and Advisors (SEATOA) Member, Public Technology Inc. (PTI) Previous Board Member, Greensboro Municipal Credit Union (Chairman, Technology Committee) Previous Board Member, Welfare Reform and Liaison Project (WRLP) Previous President, National Forum for Black Public Administrators (NFBPA), Triad Chapter        Skills     budget, client-server, customer satisfaction, DEC, directing, direction, GIS, Government, Help Desk support, Help Desk, IBM, IBM Mainframe, information technology, local area network, leadership, managing, Microsoft Exchange, 98, modems, enterprise, Network, organizational, PC's, Project leader, routers, Safety, SAN, servers, strategic, upgrading, VAX, VoIP, VSE, wiring