Resume category: CONSULTANT

         CONSULTANT         Skills          Assessment  Project Management - Consult with clients to gain detailed information used to develop comprehensive  project plans and tasks.  Process Improvements - The ability to devise and implement processes, procedures, systems and  internal controls to strengthen operations and enhance customer satisfaction.  Professional Training and Development - Extensive knowledge of electronic health care software and  its clinical functionality as it relates to clinic workflow including documentation, orders and medications.                Experience     01/2014   to   Current     CONSULTANT    Company Name   －   City  ,   State      Currently contracted by Community Health Systems (CHS) of Franklin, TN to work with the
       training manager and coordinator to manage training issues and risks associated with projects,
       using standard tools and processes.  Collaborate with the CHS project team to populate and establish training environments for
       training activities.  Apply principles of adult learning theory, group dynamics, group facilitation,
       needs analysis, program design and evaluation and change management into day-to-day practice
       and program offerings.  Provide WebEx sessions as well as on-site training classes where necessary.  Ensure training sessions are consistent with regulatory and clinical workflows.  Work with organizations to solve issues, create value, maximize growth and improve business
       performance.  Assist with follow up evaluations for recommendations on improving usage of the software
       systems in the various clinics and specialties.  Advise clients on how to use information technology to meet their business objectives and
       overcome problems.  Provide strategic guidance regarding technology, IT infrastructures and enabling major business
       processes through enhancements to IT.         01/2006   to   01/2014     PROJECT MANAGER    Company Name   －   City  ,   State      Provided strategic management and operational oversight of support teams consisting of 6 direct
       reports and 55 technicians on Output Device Service & Support, including budget control;
       production timetable, status reporting, client/project team coordination; and quality assurance.  Designed and deployed several highly successful projects from the ground up managing all
       aspects of the projects including customer support, client services, operations and quality
       assurance.  Ensured monthly Service Level Agreements were met.  Worked to monitor, track and report progress against a project plan to Senior Management.  Accomplished project fielding and deployment on time and within budget.  Was responsible for comprehensive planning of systems fielding, deployment tasks and
       budget.  Created policies and procedures that incorporate day to day activities for all Output
       Device Technicians throughout the Army Corp of Engineers.  Asset Manager and Configuration Item owner of over 12,000 output devices.  Led dedicated and non-dedicated resources to accomplish project fielding/deployment phase.  Promoted teamwork and cooperation to achieve objectives.  Interacted with Internal/External
       Senior Management Client side and Organization Side.  Conducted weekly Integrated Project Team meetings with Output Device Technicians & Support
       Team on Asset Management, Configuration Management Database Processes & Procedures.         01/1999   to   01/2006     PROJECT LEAD    Company Name   －   City  ,   State      Provided technical support for Central office as well as all site offices, which included Windows
       2000/XP, Windows 2000/2003 server operating systems.  Served as Project Manager for 18-month private branch exchange (PBX) to voice over internet
       protocol (VoIP) conversion project.  Served as the single point of contact for all data and network and communication design
       development, installation, documentation and problem resolution.  Completed maintenance, troubleshooting and documentation of network architectures including:
       Cisco Switches, Routers, Virtual Private Networks (VPNs) and firewalls.  Monitored and administered print, file application and email servers.  Implemented and
       maintained network security and policy.          Education and Training     August 2003     Master of Science  :   Management    Florida Institute of Technology   －   City  ,   State      Management       May 1992     Bachelor of Science  :   Computer and Information Sciences    Alabama A&M University   －     State      Computer and Information Sciences          Skills    Army, Asset Management, budget, business
       processes, change management, Community Health, Configuration Management, conversion, Client, clients, customer satisfaction, customer support, Database, documentation, email, Senior Management, firewalls, group facilitation, information technology, managing, meetings, exchange, office, Windows 2000, Windows
       2000, needs analysis, network security, network, Networks, operating systems, PBX, policies, problem resolution, Processes, program design and evaluation, progress, Project Management, project plans, quality assurance, quality
       assurance, reporting, Routers, servers, Service Level Agreements, strategic, strategic management, Cisco Switches, teamwork, technical support, troubleshooting, VoIP, workflow