Resume category: INFORMATION-TECHNOLOGY

         INFORMATION TECHNOLOGY SENIOR MANAGER           Summary      15+ Years of Leadership experience in Information Technology (as an IT Director and Consultant)   Extensive strategic Vendor Management Expertise (VMO Leadership) Expert in Vendor selection process (RFI, RFP, MSA and SOW) and leader in contract negotiations   Senior Project Management leadership   Co-Chairman of Change Management Review Board   Saved Millions of Dollars in vendor expenses through successfully implemented sourcing “Partnerships”   Implemented and Lead a Business Relationship Management Team   Accomplished IT Technologist with a strong Business acumen, including an MBA Degree   Successfully resolved complex Business, Technical and Operational issues   Specialist at presenting Executive Level Technical Business Presentations (VP/SVP/CIO)         Highlights          Global and strategic sourcing  Negotiations expert  Vendor management  Project management       Vendor selection process   IT Technical Support  Cloud Computing  MBA Degree            Experience      Information Technology Senior Manager    April 2013   to   February 2015     Company Name   －   City  ,   State      Leading worldwide major manufacturer, distributor and retailer of high quality vitamins & supplements   Leadership role in the Vendor selection process (RFI/RFP/SOW)  Negotiated and Contracted with selected  technology vendors to optimize quality and minimize IT costs   Successfully directed several major Vendor sourcing projects of  Enterprise Business critical applications (Oracle EBS Suite)  Draft, negotiate, and manage large complex vendor contracts    Measure Vendor performance via Scorecards (SLA's, Performance Metrics, System Availability)   Implement and manage multiple successful "partnerships" with carefully selected key Vendors (Infosys, Accenture, MindTree, Presidio, Salesforce, Oracle (OMCS), Cisco, Genpact, TechDemocracy, Tata, Pegasystems, Amdocs, etc.)   Annual recurring savings of $2.75 million dollars from large “re-negotiated” support agreements.  Implemented Onsite, Onshore and Offshore talent sourcing  models (completed on schedule)   Worked with the Business and IT Teams to successfully implement new technical support vendors/partners.          Information Technology Director     January 2000   to   February 2013     Company Name   －   City  ,   State      Major Entertainment Company providing Internet, Email, VoIP and HDTV/VOD to 3.2 million customers Information Technology Director: Researched, selected, implemented and managed multiple Vendor relationships Lead several RFI, RFP, MSO and SOW's.  Drafted and approved contract amendments/renewals.  Extensive Business Systems, Project Management and Business Relationship achievements.  Director of Information Systems with extensive experience in Customer Service technologies.  Directly responsible for Managing Infrastructure and Technical Application Support teams, Improved overall contact center system uptime from 99.93% to 99.99% through monitoring and proactive maintenance.  Maintained several JD Powers top system performance ratings.  Directed a Business Relationship Management team which was integrated within the Business Units.  Our IT customer surveys improved from C- to B+ under my lead.  Successfully managed over 45 IT Projects, with many coming in on-time, on-budget and with required Business functionality Extensive Strategic Vendor Management expertise and overall responsibility for System Availability (vendor performance metrics, report cards and SLA's).          Business Systems Delivery Consultant    January 1999   to   January 2000     Company Name   －   City        Client Company (Cablevision Systems) “contract-to-hire” and was offered a Senior Management position within Corporate Information Technology.  Started a new Technology Support team, centrally supporting over 110+ Business Applications.          Client Services Manager    January 1998   to   January 1999     Company Name          Provided professional consulting services to multiple Fortune 500 Companies in Investments, Banking, Finance and Insurance areas.  My customers include Merrill Lynch, Guardian and JP Morgan Chase.  Implemented customized CRM applications to streamline money transfer reconciliations between World Bank Members.  Responsible for System Implementations, Project Management, Project Costing and all Customer Executive Level communications.  Assisted the Sales team in closing 3 major new accounts (Sales Support role).          Education      M.B.A., Masters   :   Business Administration      Adelphi University    －   City  ,   State     Business Administration        B.S   :   Management and Economics      State University of New York   －   City  ,   State      Management and Economics        ITIL Certifications:   by New Horizons Consulting ITIL v3 Foundation ITIL v3 Practitioner Pega Certified Project Management Project Manager Certification                 Skills    streamline, Banking, budget, Business Systems, C, Cisco, closing 3, Consulting, contracts, CRM, Client, Customer Service, E-Business, Email, Senior Management, Finance, Guardian, Information Systems, Information Technology, Insurance, Investments, ITIL, ITIL v, Leadership, Director, Managing, money, MSA, negotiating, Enterprise, Oracle, Project Management, quality, Relationship Management, RFI, RFP, Sales, Sales Support, SLA, Strategic, technical support, Vendor Management, VoIP