Resume category: ADVOCATE

         FULFILLMENT ADVOCATE       Summary    Guadalajara, Jalisco, Mexico 
With a 8 year experience on the manufacturing and IT companies and knowing materials, finance,sales and supply chain processes where my concern is being in constantly growing. Today I would like to bring my expertise together with my strong analytical capabilities and excellent communication skills to international company with customer focus. I have no fear for changes and that is why I would like to learn new processes and being involved in new areas in order to be a multi skill person that faces every situation with the right knowledge. I believe that my substantial skills on materials and finance areas could be seen as valuable assets and would be very helpful in achieving of many business objectives.      Highlights          People Management  Finance  Manufacturing process  Order entry  Backlog Management  Customer relationship       Microsoft Office  ERP (SAP,BAAN,ORACLE, 4TH SHIFT)  Eclipse(Pricing program)            Accomplishments      Created critical backlog  tracking and improve on-time delivery, customer issues and safety statistics.   Kept inventory by 99%   System architecture migration from ORACLE to BAAN V, BAAN IV to BAAN V  Increased services penetration rate from 20 to 25%   Inventory reduced project from desktops linux converstion into WINDOWS          Experience     04/2014   to   Current     Fulfillment Advocate    Company Name   －   City  ,   State      Liaison between sales, factory, planning , customer and logistics Coordinate with Order management for billing Billing Accuracy Business partner management.   Backlog Management   Customer relationship   Supply analysis   Orde entry          06/2012   to   04/2014     Business Operation Analyst    Company Name   －   City  ,   State       Liaison between sales and customer for analyze the best option for customer customization services.  Coordination and execution for customer services from second touch(rework) area/manufacturing site Coordinate second touch operations such as forecasting, production plan, process improvements.  Analysis of backlog management.  Responsible for 2nd touch area, p  People management (80 people 2 shifts)  Suppliers relationship         01/2011   to   06/2012     CSSM  Customer Sales Support Manager    Company Name   －   City  ,   State      Pricing  update, New orderable items creation,   customer relationship  Anticipates and communicates product & pricing updates   Ensures set-up and maintenance of Contracts (PS)   Utilizes configuration tools to develop valid configurations meeting sales / customer reqs   Create, submit, manage Lifecycle Maintenance of PN   Proactively manages EOL & NPI in offering and catalog   Propose alternatives for EOL products Drive catalog set-up & maintenance in line with Sales and customer requirements          04/2010   to   01/2011     INVENTORY CONTROL TEAM LEAD    Company Name   －   City  ,   State      Inventory Control supervision  Customer Service   New Projects Implementation  Purchase and sales management  People management   Supervise, train and provide support to the Hub's Specialist 1 in charge.  Drive the month-end closing process at end of period,   Ensuring that all Hub's Specialist complete all their month end close task's and to detect any issue regarding receipts and sales.  Develop and organize the agenda and work plan for physical inventory at different warehouses in US such as coordinate the process of claim to recover part of the discrepancies reported by the warehouse contact.  Coordinate and follow up for all new set up's within the VMI (Vendor Management Inventory) schema Projects involved:           04/2008   to   04/2010     Cost Accountant    Company Name   －   City  ,   State      General Ledger  Inventory control, Cost Analysis, Customer service,P&L, Expenses analysis, Revenue recognition) Financial and Fiscal statement preparation, presentation and accounting reviews.  Costs control for distribution companies in US, EUROPE and MEX Intercompany Financial Customer service.  US GAAP knowledge SOX Audit VMI financial flows set up.  PPV monitoring and handling Expenses analysis P&L and Balance sheet reconciliation Overall Inventory control for Finance and Logistics process          05/2007   to   04/2008     Inventory Controller (Hub Specalist)    Company Name   －   City  ,   State      Purchase management  Inventory control  Customer service  Sales order management  Overall Inventory control Distribution Centers.  Logistics criteria management (EXW, DDP & DDU) Flextronics Supply Chain responsibility.  Purchase, Sales & Return orders (RMA & RTV) PPV management Forecast and cycle count analysis Keep the inventory accuracy Sales order management Purchase order management.         05/2006   to   05/2007     Replenishment Coordinator    Company Name   －   City  ,   State      VMI Management  Supply chain management   Inventory control  Work with Buying staff and Store Operations to identify sales/inventory opportunities   Confer with vendor contacts to obtain favorable and timely deliveries as well as the best possible pricing Waterfall forecast analysis Inventory Planning & Supply negotiation VMI(SMI) program JIT scenario negotiation trough 3PL's and In Plant Store Hardware and packing Suppliers setup trough IPS and Tents outside of production buldings for direct point of use delivery.  Supply Chain Management.          Education     2008     Diplomado  :   Cost Accounting    University of Guadalajara   －   City  ,   State  ,   Mexico           2004     Bachelors Degree  :   International Business    University of Guadalajara   －   City  ,   State  ,   Mexico            Personal Information          Languages     English  90%   Portugues 60%       Skills     Customer Service   Self Starter   Team player   Analytics        Additional Information