Resume category: INFORMATION-TECHNOLOGY

         TRAINING MANAGER         Executive Summary     Qualified Training Manager offering a record of successful job performance with proven problem solving ability and experience developing and implementing innovative solutions. Experienced Leadership and Development Professional with over 10 years' experience in various Training environments. Intermediate/Expert level in all MS applications. Strong Training, Management, Learning/Development, Administrative and Consultative skills. Client, organizational and task oriented problem solver with the ability to rapidly adapt to new situations.        Core Qualifications          Training and Development  Supervision and training  Policy/program development  Certified Train the Trainer (T3)  Management of remote employees  Curriculum Development  Talent development      Military & Civilian Training  Master Black Belt Instructor  Operations management  Cross-functional team management  Training manual contributor  Call center management experience   Customer service management expertise            Professional Experience      Company Name    City  ,   State    Training Manager   08/2011   to   09/2015       Creating and implementing training programs and overseeing the development of careers.  Set performance metrics, evaluate productivity, and help workers create long-term career plans within an organization.  Develop, implement, and monitor training programs within an organization.  Supervise technical training for staff.  Conduct orientation sessions.  Create training materials and develop multimedia visual aids and presentations.  Create testing and evaluation processes.  Evaluate needs of company and plan training programs accordingly.  Conduct performance evaluations.  Provide classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.  Manage staff of 70 classroom facilitators in multiple locations..  Conduct continuing education training.  Provide leadership development education.  Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.  Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.          Company Name    City  ,   State    Owner/Partner Defense Contractor   10/2006   to   07/2011       Top Secret Facility Clearance.  Supervised, and trained employees for high level security Military Intelligence operations, recruited quality personnel for special assignments, conducted high level briefings and debriefing for various security level investigations at Federal locations to Military, civilian and Congressional personnel.  Developed business plans, budgets, cost proposals, task schedules, cost analysis and projections; issued status/quality control plans and reports.  Developed specific scenarios and created specific characters per U.S.Military specifications adhering to strict government guidelines.  Provided experienced instructors/role players who educate and assist Military and civilian personnel prior to deployment.  Created comprehensive lesson plans to instruct Military and civilian personnel.  Developed customized programs to support and enhance the security agencies of the United States government.          Company Name    City  ,   State    Program Administrator II, Project Manager. Training Specialist II: US Army (CISAC)   01/2004   to   09/2006       Consultant and liaison to the Department of Interior (DOI) and Department of Defense (DOD) to effectively modernize inventory/ cataloging processes for sensitive and classified files, material and property.  Single point of contact for project scheduling and changes.  Capture Manager: Contract Acquisition: Procure, write and implement new and existing Request for Purchase/Quotes opportunities RFP/RFQ)   Provided instruction to students enrolled in the CISAC 35L/97B course, using various methods, to include: formal platform instruction, practical exercises, demonstrations, automated presentations, test administration, test reviews.  Retest-Retrain Team: Consultant to DA Branch Chief of 35L/97B Intelligence School.  Assigned to retrain and coach Officers, Soldiers and Instructors who needed additional training to perform to their full potential as Counterintelligence Agents.  Role Player.          Company Name    City  ,   State    Role Player   01/2003   to   01/2004       Provided services as a role player in support of CISAC for US Army Intelligence Center.  Research & Development: Created new scenarios for Field Training Exercises (FTX) Cadre and teams, used world events as guidelines.  Executed quality assurance programs.  Prepared standard operating procedures.  Analyzed program data to assist in strategic decision-making.          Education      Bachelor of Arts (Equivalent)  :  Theology   2007     University of the South   ,   City  ,   State  ,   USA     Graduated          Associates (Equivalent)  :  Office Automation/Computer Specialist   1989     Coleman University  ,   City  ,   State  ,   USA     Valedictorian          Interests     Saint Stephen's Episcopal Church Vestry Member and Youth Minister, (Extensive information available upon request) Lay Eucharist Minister, Coaching and Playing softball, Umpire for Little League, Volunteer for Special Olympics, Arizona Business and Professional Women (past President), Stand for Children, Member GCKT, A humanitarian organization with Non-Governmental Organizational (NGO) status with the United Nations. Responsible for training members for International Response Team (IRT) preparedness techniques for natural disasters, Provide services to Wounded Warrior (US) programs and Help for Heroes (UK). Promote Acts of Random Kindness (ARK) - inspiring others to be extraordinary.       Affiliations     Leadership Development Program, Tracy's Karate Studio Master Black Belt Association, American Kenpo Karate Association.       Skills     Administrative, Consultant, Course Development, Client, DC, delivery, Instructor,  leadership development, Leadership and Development, Curriculum Development, Trainer workshops (T3),