Resume category: HR

         HR CLERK       Summary     I am an ethical, team oriented and policy driven individual with experience in AP/AR, Human Resource Administration, Auditing, Documentation experience, Property Management (96 Units) and a vast number of computer skills.           Highlights         Accounts receivable professional  Expert in customer relations  Proficient in SAP  Strong communication skills  ERP (Enterprise Resource Planning) software      Strong organizational skills  Large cash/check deposits expert  Customer service expert  Invoice processing  Telecommunication skills  Active listening skills  Energetic work attitude  Courteous demeanor            Accomplishments      Research     Investigated and analyzed client complaints to identify and resolve issues.    Multitasking     Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.    Customer Service     Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.    Administration     Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.    Training     Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.    Scheduling     Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.   Multiple awards for performance. Computed Data Reports     Provided required weekly, monthly and quarterly reports listing sales figures and client track records.    Customer Service     Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.    Market Research     Interviewed clients via market research surveys to identify product issues and customer needs.     Customer Interface     Greeted customers upon entrance and handled all cash and credit transactions.  Assisted customers over the phone regarding store operations, product, promotions and orders.    Research   Conducted research which led to the development of Resident Retention ].         Experience      HR Clerk    04/2015   to   06/2015     Company Name   City  ,   State      Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.(backup).Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.         Accounts Payable Clerk   02/2014   to   03/2014     Company Name   City  ,   State       Receive and verify invoices and requirements and match purchase orders to invoice Prepare batches of invoices for data entry by matching invoices to correct vendor number Responsible for management of the weekly check mailings In charge of maintaining updated vendor files and file numbers Daily task includes the management of a customer service line (payment status, missing invoice, etc.) In charge of getting necessary documentation of Auditing Department.          Accounts Payable Clerk   12/2013   to   02/2014     Company Name   City  ,   State       Auditing of several months of Sprint bills to check for discrepancy in Plan rates.  Preformed calculations, collected bills, analyzed charges and complete variances in Excel Spreadsheets.  Completed and developed a procedure for the Auditing of Sprint Bills.          AP/AR Clerk   07/2013   to   11/2013     Company Name   City  ,   State       Executed accounts receivable reporting enhancements and reconciliation procedures.Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Verified details of transactions, including funds received and total account balances.Coded the general ledger and processed vendor invoice payments.Deposited third party checks, as well as monthly reserve transfers.Coordinated approval processes of all accounts payable invoices.Balanced batch summary reports for verification and approval.Researched and resolved billing and invoice problems.          Accounts Receivable Accounts Receivable Specialist III   08/2000   to   06/2011     Company Name   City  ,   State       Posted overhead invoices to appropriate general ledger accounts.  Researched and resolved accounts payable discrepancies through invoice adjustments Coded and entered at least [50] invoices each day.  Effectively managed a high-volume of inbound and outbound customer calls.  Recognized for having no late fees or shut in's on company utilities Setup a Credit Card Process to ensure on time payment of utilities Assisted with New Vendor Setup Recipient of multiple positive reviews acknowledging dedication to excellent customer service Posted Cash and Completed Journal Entries Preform Debit and Credit Memo's Successfully implemented a scanning program to help with sox compliance.          Apartment Manager/Leasing    08/1999   to   12/2000     Company Name   City  ,   State       Tipton Management- Pine Lake Village Apartments Leased, Managed and Maintained 96% Occupancy Paid Bills by allocated Budget Completed move-ins and Move outs Got Painting and Sign bids (property rehab) Serve Evictions and filed Evictions Sent Letters out for Renewals and offered incentives for Renewals.          Education      BSBA  :   Human Resource Management   2011       CTU Online   City  ,   State  ,   USA     GPA:   GPA: 3.95     Study Business Management with a emphasis on Human Resource Management. While enrolled I maintained  a 3.95 G.P.A. and was also a school mentor to at risk students.          Skills     Accounts Payable  Accounts Receivable  Customer Service   Microsoft Suite  SAP  Solomon    Knowledge of Quickbooks