Resume category: ADVOCATE

         ADMISSIONS EXECUTIVE           Professional Summary     Highly motivated, creative professional with strong leadership and relationship-building skills. Experienced in applying principles of sociology to personnel handling, administration, education, management and marketing problems.         Core Qualifications          Microsoft Office  Training and development  Marketing and sales specialist  Group behavior and dynamics       Charismatic public speaker  Community resources specialist    Motivated team player    Natural leader  Organized and efficient            Experience      Admissions Executive    August 2015   to   Current     Company Name   -   City  ,   State      Evaluated program performance against expectations.  Maintained compliance with company and legal requirements.  Reviewed program needs and recruited qualified staff.  Inspired students to translate their academic interests into the real world by taking positive actions.  Counseled undergraduates in regard to educational and professional goals.  Communicated with the registrar's office to review and process requests for requirements waivers.  Organized recruitment and admission events for prospective students.  Served as an Academic Adviser for undergraduate students each year.  Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.  Trained staff on how to improve customer interactions.          Customer Service Specialist    December 2004   to   August 2015     Company Name   -   City  ,   State      Developed, implemented and monitored programs to maximize customer satisfaction.  Resolved customer questions, issues and complaints..  Conducted weekly, monthly, and quarterly team meetings discussing company goals, productivity, and team building.  Developed rapport with the customer base by handling difficult issues with professionalism.  Addressed committee meetings and brought procedural ideas to steering committees promoting nutrition, physical and mental assessment programs   Provided Behavioral Based Safety and Education by promoting training and certification for all employees.  Generated and distributed daily reports and order acknowledgments to appropriate personnel.  Organized placement tests for applicants.  Entered data into Excel spreadsheets tracking individual health assessments for any discrepancies.          Community Outreach Coordinator Intern    January 2015   to   April 2015     Company Name   -   City  ,   State      Responsible for the coordination of community events to individuals and families promoting healthy environments and lifestyle changes to enhance emotional, physical, and functional growth.  Led presentations aimed at developing comprehensive programs to meet community employment, housing, transportation, medical and crime prevention needs.  Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations  Edited and prepared program manuals for instructors and clients.  Attended conferences, seminars, and training sessions on community, health, or education related issues.  Assisted the Director in event planning and fundraising.  Referred families to food banks, financial assistance programs, employment and training support and health and immigration services.          Child Advocate for Foster Children     October 2013   to   July 2014     Company Name   -   City  ,   State      Establish a relationship with the child to better understand the child's needs and desires  Develop a relationship with the court dependent child by meeting with him/her on a weekly basis.  Provide a positive role model for the child while teaching him/her self-confidence, trust, and other developmental behaviors.  Support the child throughout court proceedings and explain the court proceedings to the child  Review available records regarding the child's family history, school behavior, medical or mental health history, etc.  Identify and explore potential resources that will facilitate family preservation, early family reunification, or alternative permanency planning.  Interview all parties involved with the child regarding the child's circumstances and needs.  Communicate the child's needs to the court in written reports and recommendation.  Ensure that the court-approved plans for the child are being implemented.  Investigate the interest of the child in judicial or administrative proceedings outside of juvenile court.  Communicate and coordinate efforts with the child's social worker, probation officer, and attorney          Education      Bachlor of Science    :   Sociology  ,   2014    University of West Georgia  -   City  ,   State       Minor in Psychology   Member of UWG Social Science Newspaper "Sociological Collective"  Member of Psychology Club  Member of Sports Management Committee          Associate of Arts   :   Technical Communications  ,   2012    West Central Technical College   -   City  ,   State       Deans List  Presidents List           Skills     Client Relations   Creative Problem Solving   Customer Service  Academic Advisement   Team Leader    EffectiveCommunicator   Project Management    Relationship Builder   Professional Attitude Marketing   Multi-Task Management