Resume category: INFORMATION-TECHNOLOGY

         SENIOR DIRECTOR, INFORMATION TECHNOLOGY       Executive Profile     A distinguish Director of Information technology with expertise in diverse range of industries within multiple industries settings globally. Demonstrated success in Network design and management, Enterprise Resource Planning implementation and management, Cloud Technologies and Internet Technologies. Well Organized, results oriented individual with proven ability to implement standards, processes and procedures the improve business functionality. Solid management skills, capable of building, leading and motivating individuals to maximize productivity while forming cohesive team environments. Exceptional communicator focused on building strong client relationships.       Skill Highlights          Small business development  Project management  Leadership/communication skills  Business operations organization  Client account management  Negotiations expert  Budgeting expertise  Employee relations  Self-motivated   Collaborative    Decisive        Enterprise platforms  Forecasting specialist  Knowledge of Product Lifecycle Management (PLM)  Hardware and software upgrade planning  Product requirements documentation  Self-directed  Scrum methodology  Performance criteria tracking            Core Accomplishments      Saved more than $ 10 million amortized over 3 years by using cloud technologies instead of buying new infrastructure hardware to upgrade infrastructure for Weston Educational Group.      ​       Directed the implementation of a new Student Information System and Customer Relations Management system for 2 colleges. Both projects were completed on-time and under budget.                 Increased core system availability to  99.999 % by developing standards and architectural governance and implementing best practices.                     Led a successful implementation and integration of an acquired college into the Weston Educational Group. Project was completed a month ahead of schedule and under budget.                           Reduced the incidence of IT issues by  50 % globally by using visualization tools such as Tableau and DOMO to identify trends in support tickets which resulted in more training to address root causes.                              Operations Management:           Managed  all technologies at 10 campuses spread from Florida to California for Weston Educational Group . These technologies were used by students, faculty, campus administration and corporate office staff and executives.   I oversaw all  day to day operations of the Information Technology department of Weston Educational Group.       Staff Development:        At Weston, restructured the team to a smaller more flexible team and used outsourced resources for more specialized functions. This resulted in a 60% reduction in payroll expense     At American Career College and West Coast University, I mentored and coached employees resulting in no staff turnover and also been recognized as one of the best Business Analyst team in Campus Management Corporation implemented sites globally.  At BatchMaster Software, I launched a new consultant group to implement a manufacturing based ERP system using the rapid implementation module I devised. This increased successful implementation by 80% and reduced implementation time to 4 weeks.  At BatchMaster Software, I also implemented a support team in India that provided post implementation support based on new policies and procedures I created. Customer satisfaction increased by 75%.     I was voted the employee of the year in 2010 out of over a thousand employees for outstanding contributions and going above and beyond.    Presented at industry conferences every year starting from 2012 on integrated solutions and automations tools to help improve efficiency and data integrity.        Professional Experience     02/2015   to   11/2016     Senior Director, Information Technology    Company Name   －   City  ,   State     Weston Educational Group Inc, is a private post-secondary institution focused on the Allied Health and Personal Wellness sector. It has 3 major brands with campuses spread from Florida through to California. As the Senior Director, I oversaw the day to day operations of all aspects of technology. This included a student and faculty portal that needed to be support 24/7, a Student Information System (SIS) that was used to manage all aspects of the student matriculation from a lead, through financial aid to academics, student services and career services.  ​     Spearheaded  phone system migration to the cloud , resulting in a  99.999 % uptime in the phone system. It also reduced the maintenance cost that comes with an outdated system to $0 and allowed us to manage the system remotely.        Accountable for  Information Technology  (IT) including overall customer satisfaction.         Managed team of  6 IT  professionals. I restructured the department and reduced the team to 6 generalized IT personal and outsourced functions that required specialized functions. This reduced payroll expense by 60%.        Spearheaded cross-functional initiative to achieve  a smooth integration of Missouri College after it was acquired into the Weston Education Group .         Strengthened company's business by leading implementation of  industry leading SIS for the management of the campuses and CRM for admissions.         Negotiated a new contracts with vendors to reduce prices by as much as 28%.        Developed and launched regular training sessions to help associates with most common reported issues. Used DOMO to visualize trends in support cases and then developed training materials on the most common reported issues.        Instituted a new web based support ticketing system which allowed students, faculty and staff members to generate tickets requesting for help. Prior to this system only staff members could generate support tickets on an internal system. The new system had rules incorporated which auto routed tickets based on the characteristics selected.        Recommended and implemented all of the enterprise applications onto the cloud. This saved the organization $10 million amortized over 3 years if we were to have upgraded the infrastructure in-house to accommodate the new enterprise applications.        Launched the migration of the staff and faculty to Office 365 (Microsoft's cloud version of office) after migrating the students. This enabled every user to have access to the latest version of the complete Office suite and  One-drive for individual file storage. From a system point of view, the enterprise has access to the latest versions of systems from Microsoft plus an infinite access to Microsoft resources to support the infrastructure.         07/2009   to   02/2015     Senior Manager, Student Information System    Company Name   －   City  ,   State     American Career College and West Coast University is a private post-secondary institution that trains students in the Allied Health sector with annual revenue of over $300 million. Oversaw the Student Information System for both brands which had a student portal, faculty portal and several integrations into other systems such as a CRM system and internal applications developed on SharePoint platform.  ​  ​Hired and managed a team of Business Analysts and support engineers to support the Student Information System (SIS).   ​  Developed business processes and Service Level Agreements used by the business analysts and support engineers.  ​  Oversaw an off-shore development team in India to develop innovative solutions on SharePoint platform integrated into the SIS as a means of adding automation to enhance productivity and data validation.  ​  Managed the relationships with vendors associated with the student information system.  ​  Started with the organization as an IT Manager and led the team to stabilize the environment.  ​  Collaborated with the HR department to develop on-board training on systems. This increased the ROI on new associated from day 1 and reduced the number of support tickets from new associates.  ​  I was a key member in the process of planning and moving from a small server room to AT&T collocated datacenter.  ​  I advised in the development and relocation of two of the West Coast campuses.        01/2005   to   08/2009     President    Company Name   －   City  ,   State     Aldreteem Inc was created to support small to mid-sized organizations that wanted to implement Enterprise Resource Planning systems but did not have the resources to manage the system in-house.       Accountable for  the entire business  including overall customer satisfaction and profitability.            Created new revenue streams through  by partnering with other ERP vendors that did not have our expertise to deploy solutions on Sage, SAP, Great Plains and Epicor.          Generated new business by signing a national agreement with a leading national hospitality company to manage their ERP system and provide auxiliary IT services.           Strengthened company's business by leading implementation of  all projects.           03/2001   to   12/2004     Director, Client Services    Company Name   －   City  ,   State     BatchMaster Software Inc develops an Enterprise Resource Planning system for the process manufacturing industries integrated into Sage Platinum, SAP Business One and Microsoft Great Plains. Prior to joining eWorkPlace, their solution was deployed through a network of resellers who did the implementation and primary support. I created new revenue streams for both parties by creating the Client Services group where the resellers focused on client relationships and sales. They could resell our services.  ​   Increased revenue by 60% through the creation of the client services department. The department performed implementations and support.        Created the Rapid implementation process where we reduced the implementation from months to 4 weeks.        Strengthened company's business by initiating and leading the development of the relationship with SAP.        Spearheaded the implementation of an off-shore support team to support customers post implementation. Customers found the team helpful with upgrades and update and well as phone support software maintenance renewal increased by 80%.        Created and spearheaded  the customer satisfaction survey , resulting in a  45 % increase in customer satisfaction which resulted in customers renewing their yearly software maintenance which increased revenue.          Education     2010       Business Administration    Walden University   －   City  ,   State  ,   USA       3.85  GPA      Minor in  Leadership                       Bachelor of Science  :   Information and Business Systems Technology    University of Essex   －   City  ,   State  ,   UK      Member of  the world famous Essex University Afro-Carib  Club      Played soccer for the University           Skills     Enterprise Resource Planning Systems   Education Software: Campus Nexus Student, Student and Faculty portal  Accounting Systems: Sage Platinum, Microsoft Great Plains, AccountMate, SAP Business One   Learning Management Systems: Dialoge EDU; eCollege; Moodle Rooms  Manufacturing Systems: BatchMaster  Customer Relationship Management Systems: Microsoft Great Plains CRM, Campus Nexus CRM,    Enterprise BackOffice Systems   Microsoft Server  Microsoft SQL server  Microsoft Exchange  Microsoft SharePoint  Linux  Storage Area Network  Active Directory  Microsoft Terminal Services  Microsoft Remote desktop Services  Citrix    Network Devices and Monitoring Tools   Juniper switches, routers and firewalls  Netgear switches, routers and firewalls  CISCO switches, routers and firewalls  Solarwinds network monitoring tools  Sophos Unified Threat Management  IDERA SQL Management  WebSense   Virtual System   VMWare  HyperV  Cloud based phone systems  Cloud based storage and backup   Cloud Technologies   Amazon Web Services  Microsoft Azure and O365   Miscellaneous Applications and Desktop Applications   Microsoft Office suite  Sophos Anti-Virus  Sophos Mobile Device Management  DeepFreeze Desktop management