janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: tiptree-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: February 2022
I received exceptional treatment from the practice. I believe the main purpose of primary care is to improve the health of the public by providing easy access to medical care and it aims to treat the whole person. My recent experience was a superb perfectly executed example of exactly that! The Receptionist was patient, kind and personable at a time of high demand on the practice. She unravelled a complicated concern in an efficient and timely fashion and made a decision on the best use of the stretched resources available.
The Doctor was an excellent family GP! The excellent manner in which he provided my consultation offered me immediate relief! Again this was at a time of high demand on his valuable time and yet he again provided a patient, reassuring, calm, friendly authority. I felt immediately that I could trust this Doctor with my life! He took notes amidst my incessant ramblings and provided his professional knowledge on a broad range of medical conditions. His expert opinion was exceptionally useful in my case. He provided information on expected outcomes of treatment and future provision of care which have proved to be current and accurate. I was provided with a reassuring prescription to take if required, a thorough and comprehensive blood test and valuable advice.This was delivered in a manner that was not berating but left me in no doubt that this was the course of action that I should take! As a consequence of my consultation I was able to start addressing my health concerns to the point where the prescription was not required.
It is my absolute pleasure therefore, to take the time to say, that each member of my family has, in every instance, been provided with exceptional primary care at this practice!
GP surgery review: wivenhoe-surgery
Title: Fantastic Service
Rating: 5 out of 5
Visited: March 2022
My husband broke his leg badly abroad. He has had fantastic service from the doctor who painstakingly went through all of his notes which were in French and made all of the necessary arrangements. The Reception staff and the nurser were also extremely helpful and kind.
GP surgery review: wivenhoe-surgery
Title: Excellent surgery
Rating: 5 out of 5
Visited: March 2022
I was suffering from a bad chest infection and like an old fool I left it till 17.45 on a Friday night to suddenly realise I needed some medication otherwise it would mean waiting until Monday. I honestley didn't expect to be able to have anything sorted as I had left it too late. A very polite receptionist took my call and within 5 minutes a doctor rang me back and sent the medication to Wivenhoe pharmacy and by 18.15 I had the medication I needed to use over the weekend. Thank you for such excellent service
GP surgery review: wivenhoe-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: January 2022
I don't usually attend the GP for acute problems but unfortunately had to this week and also had to bring my daughter for her imms. All the staff have been outstanding. I have been so impressed by the practice since I joined 9 months ago and would recommend to anyone
GP surgery review: creffield-medical-group
Title: practice ok parking company just out to rob people
Rating: 1 out of 5
Visited: October 2022
I would not recommend this place to anybody while this parking company is there. my wife had a blood test she went in put car details in the car reg computer thing but must have made a mistake for the 26 minutes fine £100 she is not stupid as this company suggests she could have got 90 minutes free get rid of this company or loose people using this surgery
GP surgery review: creffield-medical-group
Title: Good GP Practice
Rating: 5 out of 5
Visited: October 2022
Creffield Medical Centre have provided us with a very good service. The GPs we have seen recently have listened carefully to our concerns and taken appropriate action. I have never felt rushed or felt my views have been overlooked. The nursing teams including phlebotomy have been helpful and reassuring. The reception staff, who do not have an easy job, are help and supportive. 
It can be frustrating to get through on the phone especially in the morning but the queue system which has been in place for some time is a great improvement and with patience has allowed us to get through to the surgery in a reasonable time. On such occasions we have been able to see a doctor or at least talk to a doctor on the phone on the day. 
On the whole, given the difficult circumstances the NHS finds itself in at the present time we feel the Practice provides a good service.
GP surgery review: creffield-medical-group
Title: Beware of getting a parking fine
Rating: 5 out of 5
Visited: September 2022
My wife and I are not patients of the Creffield Medical Centre.We attended the pharmacy for Covid vaccinations in 2021 and 2022.On both occasions the service we received was excellant.However on the second occasion I received a parking fine of £60  soon to be increased to £100 because I am appealing.I was parked for 17 mins of which most of the time was spent outside in a queue social distancing.There was no signage indicating that I was not allowed to park in one of 30+ empty spots at the back of the building. Having received the fine I retrospectively looked on the website for guidance to find that a new process had been put in place after our first jab.Visitors are now required to advise reception of car number plates.I didnt see any notices on site telling me to do this.There may have been a notice in reception but people having Covid jabs do not go through reception and are processed outside the building prior to going into a treatment room in the pharmacy.
I think your car packing operators are behaving in a very shoddy manner exploiting the Covid pandemic for financial gain.They have already used a largely automated system to  reject my appeal. If  there is a process in place, reasonable steps need to be taken to advise visitor.Partlicularly new visitors such as myself. I am writing this mainly to stop other visitors getting caught out.
GP surgery review: creffield-medical-group
Title: Excellent
Rating: 5 out of 5
Visited: July 2022
We have just changed to this surgery and had to have a medication review. We were phoned and it was dealt with professionally but caring and understanding. Hrlpful suggestions regarding medication and offering support if anything was concerning us. Extremely happy with the service
GP surgery review: creffield-medical-group
Title: Cannot make an appointment
Rating: 1 out of 5
Visited: June 2022
Rang outside of the surgery appoint booking times to be told to ring back following day. Rang back as instructed following day a dozen times to book an appointment and you cannot get through ! Service is not fit for purpose. Called 111 for our 7 year daughter in the end.
GP surgery review: creffield-medical-group
Title: Waiting for callback
Rating: 2 out of 5
Visited: May 2022
GP rang but I missed call as only rang a few times. Rang the surgery and got through to a receptionist (after 40 mins) who told me to sit by the ‘phone and the doctor would call. That was five days ago. I tried to ring again but 44 in queue and then cut off.
GP surgery review: creffield-medical-group
Title: Top service
Rating: 5 out of 5
Visited: May 2022
Phoned up for an appointment in the morning and got a call back in the afternoon for a consultation over the phone. After a quick chat I was booked in to see someone the next day.cant fault the service. On the day reception was nice and pleasant even making sure I logged my car number plate so I didn't get charged a fee. My appointment time was only 3 minutes later so I can't fault them at all
GP surgery review: creffield-medical-group
Title: Nayland Surgery
Rating: 3 out of 5
Visited: April 2022
As a resident of Leavenheath for over 25 years I and many others in the village are dismayed with the way the facilities at Nayland surgery appear to be running down and everything you offer is at Creffield . There are no online appointments offered at Nayland only Creffield, doctors and nurses are based at Creffield where before you took over Nayland provided a full service .

You can now only telephone Creffield for an appointment and wait in a queue usually of at least 40 people.

As our local bus service is now 2 hourly and now only stops on the A 134 the chances of getting to Creffield and returning within half a day are remote.

How much longer before your logo is changed from Creffield Medical Group to Creffield Medical Centre?
GP surgery review: creffield-medical-group
Title: Impossible to book a GP appointment
Rating: 2 out of 5
Visited: March 2022
Tried calling this surgery from 8am to make an appointment for my daughter following a call from her consultant saying that it was urgent as she is anaemic. Waited in the queue until cut off by the surgery. I went to the surgery at 0850am to be told there were no appointments for today , that I would need to call again tomorrow to try to book. I could not book in advance because if the doctor cancelled his shift the appointments would need to be cancelled. Totally inadequate system. This surgery is deteriorating day by day. Ridiculous service.
GP surgery review: creffield-medical-group
Title: Dreadful service
Rating: 1 out of 5
Visited: February 2022
Tried to order repeat prescription online using their app... Tells me I can't order until March 2023.... Useless... Now I have to either visit them or wait on the phone for 2 hours to be answered. What on earth is going on there.
GP surgery review: turner-road-surgery
Title: Very Caring
Rating: 5 out of 5
Visited: March 2022
The recent experience that I had relating to a previously undiscovered issue was handled with the highest degree of integrity.
I'd like to thank all the staff there that made my unfortunate situation more tolerable and manageable.

Aftercare, following the incident, has been good and the administration and reception teams have been helpful at every possible opportunity with booking the follow-up appointments.  Especially with the specialist psychiatric and psychology teams.  My doctor, with the more or less unpronounceable Dutch name, has been amazing throughout the recovery journey.  

The only downside to this scenario is the amount of time waiting in the A&E until my triage assessment and admission to a ward for related treatment and tests.
I can only relate this to the high workload and possible lack of NHS related staff members within the healthcare system.
GP surgery review: framfield-house-surgery
Title: Great service
Rating: 5 out of 5
Visited: September 2022
I rang the surgery for an appointment and received a telephone appointment on the same day. Blood test booked, results back in a couple of days and saw my GP the day after. Highly recommend this surgery. We always receive prompt treatment.
GP surgery review: abbey-field-medical-centre
Title: Good customer experience and excellent customer service
Rating: 5 out of 5
Visited: June 2022
I am speaking for myself and not the rest of the community. The medical and nursing services I receive from Abbeyfields medical centre are excellent and I couldn’t ask for better help and support. All staff are
very reassuring and helpful in a time of need.
I will finally add that all Abbeyfields staff are real ambassadors to the NHS in Colchester and cannot thank them enough.
GP surgery review: abbey-field-medical-centre
Title: Fantastic and caring staff
Rating: 5 out of 5
Visited: May 2022
The staff at this surgery are all so helpful, empathetic and supportive.

Thank you so very much for your care
GP surgery review: abbey-field-medical-centre
Title: Great service.
Rating: 5 out of 5
Visited: April 2022
Having had a few problems I booked an appointment for a couple of weeks time .From then on I have had tests, a CT scan, MRI scan, blood tests etc. I cant  fault my treatment or the efficiency of any of  my treatment,
The Doctor and staff have been excellent. Thankyou all.
GP surgery review: abbey-field-medical-centre
Title: Very unhappy
Rating: 2 out of 5
Visited: March 2022
Telephone consultation with gp yesterday resulting in her wanting to see me yesterday but was unable to as computer and phone problems meant they were running late with everything. Told to ring to book appointment to see her. I assumed as really wanted to see me on the same day it was was of an urgent nature. Rang up and earliest appointment with the same gp was end of April and with any gp was 12th April!! Not happy with the delay in being seen.
GP surgery review: dr-solway-&-dr-mallick-practice
Title: Awfully rude
Rating: 1 out of 5
Visited: January 2023
Over 10 years with the practise.  I moved 2 miles down the road and recieved a letter terminating my health care as I am "not in thier area".
They sent me a link to a website that doesnt exist to find a new practice.
GP surgery review: dr-solway-&-dr-mallick-practice
Title: Awful and rude
Rating: 1 out of 5
Visited: February 2022
Receptionist has told us we can't make an appointment because it's a Friday and they only cover emergencies on a Friday. She was rude, abrupt and had little interest in helping us.
GP surgery review: ravenswood-medical-practice
Title: Pre-recorded message an insult to intelligence!
Rating: 1 out of 5
Visited: May 2022
So fed up listening to the pre-recorded, unbelievably long  and unneccesssry set of instructions when phoning for an appointment. The vast majority of fairly intelligent patients surely know that if they have dental problems they should see a dentist,  if they have eye problems they must go to an optician, if they have an emergency they should call NHS24 etc etc etc.!!! It really is an insult to most peoples intelligence!
My elderly parents are also having the same difficulties getting through and often wait 20 minutes or more to speak to a receptionist. 
The question must be asked, 'Is the extra long message and repetitive music for each and every call, designed to cut the number of patients getting tbrough? - obviously if each person has to listen to all that mind-numbing information, it holds up the line for everyone else?' Since the rest if society is moving on and having to learn to 'live with covid', isn't it time the surgery also moved on and gets back to a more normal pre-pandemic efficient service?
GP surgery review: ravenswood-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2022
I was really surprised to read the negative reviews of this surgery, as my experience during the 8 years I have been a patient here has been  very positive. The receptionists, nurses, clinicians, doctors - all the staff have been very polite and attentive and I have never had a problem in getting an appointment (including face to face appointments) when necessary. Regular checks are made for ongoing issues; helpful travel advice given; flu jabs etc etc. Nothing but praise and admiration from me. Thank you.
GP surgery review: grove-medical-centre
Title: Communications and Management Disaster
Rating: 1 out of 5
Visited: January 2022
There is no way to contact this practice except by phone.  No email, no online messaging, no facebook messenger.  There is no way to book an appointment except by phone at 8am on a weekday.  They do not seem to operate a calendar for appointments beyond a couple of days.  They have a very limited "System Online" link, but have blocked booking(it is there but always empty) and messaging and the few online records available are not maintained and are years out of date (such as children's vaccines not updated since 2020).
This system of making all your patients phone you at the same time in the morning seems to be a temporary disaster relief step, and no way to operate long term.
Simple steps, such as re-instating future appointment booking, automatic online appointments, maintaining even basic online records, would make this a much better practise.
The medical staff may be very capable, but if their patients cannot reach them then that is of no help.
GP surgery review: haven-health
Title: Good care with room for improvement
Rating: 4 out of 5
Visited: March 2022
My wife and I moved to Haven Health from a larger practice nearby in search of better care. I think we found it, although the Covid situation makes it hard for everybody - doctors, staff AND patients - to work out how best to do things. But Haven Health seem to try, much more than our previous practice. 

They recently introduced “askmyGP”, which is an online contact system getting around long phone queues, and once everybody gets used to it, it shows promise of working well.

The bottom line is that Haven Health feels like a personally run GP practice rather than a corporate one like the one we came from. I would like to give them full marks, but there IS room for improvement, so maybe next time…
GP surgery review: haven-health
Title: awful
Rating: 1 out of 5
Visited: January 2022
literally the worst surgery i’ve ever been to. the receptionists are useless, no one helps me. my prescriptions are wrong every single month!!!! i will be leaving asap because i am disgusted with this treatment
GP surgery review: winstree-medical-practice
Title: No appointments for vulnerable mother
Rating: 1 out of 5
Visited: April 2022
My mother is over 80 and has recently had several falls, she has spent overnight in A&E , called 111 numerous times and is awaiting Blood test results - she is v anxious and of low mood : she has tried 3times to call layer surgery from 8am onwards each time to be told no appointments - she is very distressed, upset and disappointed - how is she not a priority patient : I have had to ring and escalate on her behalf to get an appointment in a different branch today - this is shameful & you are not fulfilling your duty of care to your patients - I have had to ask her friend to take to the Stanway appointment  when all she wants to do is to see her own GP - I’m in Leicester & working ( for the NHS) full time
GP surgery review: winstree-medical-practice
Title: Avoid at all costs
Rating: 1 out of 5
Visited: April 2022
It is impossible to get an appointment if you work as booking an appt in advance is not an option. When you do book a phone appointment at a time, they ring at any time that suits them rather than the slot booked and have no patience with you if you are unable to take the call at that time
One staff member even hung up on me in during a phone appointment. The staff themselves are rude and unhelpful. I've been with this Dr for over 15 years and it has got worse and worse over time. If you care for your health at all, avoid this surgery.
GP surgery review: framlingham-surgery
Title: Frustrating experience
Rating: 2 out of 5
Visited: July 2022
Needed to contact a doctor, after being on hold for 1 hour and 50 minutes I was then cut off.
The hardest part about this surgery is actually getting through to anyone and get an appointment.
GP surgery review: framlingham-surgery
Title: Absolutely appalling
Rating: 1 out of 5
Visited: May 2022
Wanted to make an appointment to see someone.  So called at 4pm and was in a call queue for over 10 minutes. Then when I got to speak to someone I was told I couldn't book an appointment except by calling in the morning and speaking to the "on the day team"  Quite why this information isn't on the IVR is beyond me - instead I wasted over 10 minutes hanging on for absolutely no reason whatsoever. All this does in confirm my long held view that Primary Care services within the NHS are set up to serve itself and has absolutley zero empathy with its "customers
GP surgery review: framlingham-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
I think there’s been some changes. The telephone system allows us to queue meaning we’re not competing as patients to get a line in. I got answered on Monday morning within 15 minutes! Appointment booked by 8:30am! When I got through the receptionist was very friendly and efficient. I attended my appointment with a nurse practitioner who was able to help me. She triaged my symptoms well and we agreed on next steps. Thank you all.
GP surgery review: framlingham-surgery
Title: Appalling
Rating: 1 out of 5
Visited: May 2022
I wanted to book an appointment for a non-urgent skin complaint. I didn't want the appointment on the same day - I just wanted to book an appointment for some day in the hopefully not too distant future.  So I rang at 4pm one afternoon and held on for just over 10 minutes only to be told when I did get to speak to someone that they do not allow people to book appointments in the future and that all appointments must be made at 8am with the "on the day" team.
Quite why the surgery doesn't allow future bookings is beyond me.
And what is almost as annoying is that the IVR system nor the website make any mention of this, thus forcing me to waste over 10 minutes of my life holding on to attempt to do the most simple of tasks when it is not allowed
GP surgery review: framlingham-surgery
Title: Terrible experience
Rating: 1 out of 5
Visited: January 2022
Reception take ages to answer the phone, they don’t know how to triage calls correctly. I did see a male paramedic a couple of weeks before who was excellent and diligent, but on this occasion I saw a doctor who didn’t listen to my needs at all and just sent me away without a plan of action. I think I’ll be moving GP’s
GP surgery review: leiston-surgery
Title: Flu and covid jabs
Rating: 5 out of 5
Visited: October 2023
Excellent, quick and well organized flu and covid jab clinic.  In and out faster than expected, thank you.
GP surgery review: leiston-surgery
Title: Covid and Flu vaccinations
Rating: 5 out of 5
Visited: October 2023
Very professional service again from this surgery. Well managed registration service and exceptional medical staff.
GP surgery review: leiston-surgery
Title: Covid and flu jab
Rating: 5 out of 5
Visited: October 2023
A seamless and quick visit for 2 innoculations. No waiting and plenty of staff available to ask questions . Thank you
GP surgery review: leiston-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: October 2023
I had both my flu and Covid vaccinations this morning. As usual, the service was smooth, fast, and professional. I actually left the surgery 10 mins. before my appointment time! Thank you!
GP surgery review: leiston-surgery
Title: Covid/Flu jabs
Rating: 5 out of 5
Visited: October 2023
Once again our surgery excelled itself in its organisation and smooth running of these clinics. The staff were wonderful and the volunteers very helpful. Thank you to all involved. Well done.
GP surgery review: leiston-surgery
Title: We’ll organised and caring practice
Rating: 5 out of 5
Visited: October 2023
Moved from Aldeburgh last year and difference was amazing. Great care professional practitioners and good service.
GP surgery review: leiston-surgery
Title: Brilliant surgery.
Rating: 5 out of 5
Visited: October 2023
My wife and I went down to Leiston surgery for our flu and COVID jabs this morning,although we were about  to have needles thrust into our arms,it was a pleasant experience, thanks to a well organised event, and helpful,friendly, and cheerful staff. Thank you.
GP surgery review: leiston-surgery
Title: Well executed
Rating: 4 out of 5
Visited: October 2023
Had a flu and covid vaccination at this practice at a very busy flu clinic. The whole thing went like clockwork,  from the marshaling of the car park to the efficiency of the staff well done. I have heard from a neighbour who attended a different practice that her experience was chaos.
GP surgery review: leiston-surgery
Title: Vaccinations
Rating: 5 out of 5
Visited: October 2023
Fabulous service but may I suggest a couple of chairs outside for those who cannot stand in a queue.  Special thanks to the PPG volunteers.
GP surgery review: leiston-surgery
Title: Flu jab
Rating: 5 out of 5
Visited: October 2023
Everything was extremely well organised, including the parking. I was on site for no more than 10 minutes including a minor wait. I was very impressed with the overall level of service. Thank you.