janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: tulasi-medical-centre
Title: Excellent service by GPs and management staff
Rating: 5 out of 5
Visited: March 2023
I would like to share my experience of tulasi GP surgery with its two more branches, parloes and ripple road, where the staff dealing with receiving phone calls are quite patience, try to listen and solve problems of the caller's.
As for the GPs, no doubt they are competent, helpful and listen to patients to try to solve problems face to face or on online consultations.
Secretary tulasi is very helpful and responds back to enquiries next day, that is appreciated.
Almost all nursing staff is competent, friendly and very helpful 
The only difficulty is getting an appointment on phone in the morning.
I would suggest that few years back tulasi had a system of online bookings even a day before, that can be introduced again to facilitate patients
Another is e consult link which used to be sent by reception, we used to fill in the form and within 48 hours we used to get e mail for appointment, both suggestions may pl be re-considered.
Tulasi is our hope to healthiness , sorry I can see on website very discouraging comments about tulasi, I feel sorry about it.
Always there is room for improvement, the Ceo  Tulasi should call group of patients to discuss face to face about the difficulties which patients are facing to make improvements
GP surgery review: tulasi-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: February 2023
It takes weeks, months to get any appointment.yr in a que at 8am u can be up to 40 in line,I'd give it 10 outa 100 terrible
GP surgery review: tulasi-medical-centre
Title: Very bad never get an appointment
Rating: 1 out of 5
Visited: November 2022
You never get an appointment on the day with them. Called at 8am was 17 in the que and at 8.15am all appointments were gone!? I don’t understand how that makes sense! Never are you able to get an appointment on the day with them. They are terrible!
GP surgery review: tulasi-medical-centre
Title: Awful service
Rating: 1 out of 5
Visited: July 2022
It's impossible to get an appointment, their phone line system just says its impossible to connect your call please try later, then an automated response will come on all appointments are now full! 

It doesn't matter if you have a young infant, staff are very uncaring and only response is call 111. 

Their online portal always has issues never accepts password or ID. Their system is needs completely overlooking!
GP surgery review: tulasi-medical-centre
Title: Worst practice
Rating: 1 out of 5
Visited: April 2022
They never answer the calls you need to be on phone for more than hour to be answered your call. When u call in the morning u can understand that it is a busy time but even during the day time as well is same thing happens.  They should sort this thing . It is so frustrating.
GP surgery review: tulasi-medical-centre
Title: E Consults, the easiest and best way.
Rating: 4 out of 5
Visited: January 2022
Its ab absolutel nightmare phoning any surgery at 8am.
I hate it.
So I found out enconsults and the surgery has been prompt and replies within 48 hours  sometimes next day.
Thank you Tulasi for keeping on top of your workload and replying to econsultations on time and effectively.
Can't say the same about some doctors though as I get the impression they wanna end the call before its been picked up!
GP surgery review: barking-medical-group-practice
Title: Amazing receptionist
Rating: 5 out of 5
Visited: March 2023
The receptionist really understood the urgency of my case and booked in the appointment to see the nurse ASAP. She has not only helped me with getting the info I needed regarding my health. By booking me sooner appointment I was able to work out with the nurse what might be or potentially be the case with my health.
GP surgery review: barking-medical-group-practice
Title: Great staff
Rating: 5 out of 5
Visited: March 2023
Lovely, kind and empathetic reception staff, really willing to go over and above to help try and resolve a problem. Thank you very much
GP surgery review: barking-medical-group-practice
Title: Great service
Rating: 5 out of 5
Visited: March 2023
Took our 2 week old baby, and was seen on the day by a doctor without having to book an appointment, great service
GP surgery review: barking-medical-group-practice
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
Popped into the surgery after work tonight to try to make an appointment and was given one within 2 days and at a time perfectly convenient for me. Thank you.
Member of staff was very pleasant, polite and friendly as well as being so helpful.
GP surgery review: barking-medical-group-practice
Title: Helpful practice
Rating: 4 out of 5
Visited: March 2023
Very polite and efficient service and was given the right appropriate diagnosis, as well as being helpful in getting my medication on time
GP surgery review: barking-medical-group-practice
Title: The Good Doctor
Rating: 4 out of 5
Visited: March 2023
An excellent and very talented and extremely thorough Doctor, attentive analytical genuinely concerned for your well-being you can always be confident
GP surgery review: barking-medical-group-practice
Title: Caring practice
Rating: 5 out of 5
Visited: March 2023
The receptionist was professional and helpful. The doctor listened, treated me with respect and great care, and fully explained their proposed next steps to support me with my bladder problems.
GP surgery review: barking-medical-group-practice
Title: Very helpful staff and accommodating
Rating: 4 out of 5
Visited: March 2023
I have a child with a chronic illness and the surgery were able to accommodate my child and bring her appointment forward to be seen quicker. The receptionist was very helpful and speaking with the doctor arranging the appointment at short notice. Thank you
GP surgery review: barking-medical-group-practice
Title: Excellent service by receptionists
Rating: 5 out of 5
Visited: February 2023
I am grateful to all members of the reception team who I have spoken to. They have been patient, professional and attentive, no matter how busy. My concerns have been listened to and addressed.  I have been treated with respect, and as a partner in the management of my healthcare. Thank you.
GP surgery review: barking-medical-group-practice
Title: Care and Compassion
Rating: 5 out of 5
Visited: February 2023
Great care and compassion for a sensitive situation. Much appreciated for the extra time and accommodation taken. Left calm and pleased procedure was completed.
GP surgery review: barton-house-group-practice
Title: Long wait times
Rating: 0 out of 5
Visited: September 2023
It took me 50 mins to get through on the phone after missing a call saying I needed a face to face appointment but I couldn’t hear the rest of the message. When I finally got through I was told the person couldn’t help and that someone would call me back. 

Then when I went to the appointment I was nearly 40 mins late being seen. 

The doctor was really nice when I finally saw her, but I was so stressed about making it back in time for a work call that I was distracted during the consultation. 

I’ve also asked for my home address to be updated but it still hasn’t been, but I haven’t got the time to sit on hold to call the surgery to chase it up.
GP surgery review: barton-house-group-practice
Title: The staff were lovely
Rating: 0 out of 5
Visited: September 2023
Went for yearly jab, greeted well.  
The staff were lovely and the nurse did my jab.Then lady recording details said I was due a pneumonia jab. I was worried to have it done, but after hearing the nurse's personal experience I agreed.
GP surgery review: barton-house-group-practice
Title: Cervical screening smear test
Rating: 0 out of 5
Visited: September 2023
I had a cervical screening smear test in September  
I had one 6 months ago or 1 year ago abdominal ultrasound examination or something like that at the women’s hospital and they said something about ovarian cyst/ uterine fibroids. They were checking me at the women's hospital and I needed to make that appointment. The doctor said they couldn't see an appointment and that my last test was in 2021. I needed to make the booking at the women hospital not at Barton Health Centre  
I told the doctor that I have bleeding between periods, painful menstruation, pain during and bleeding after sex, blood clots during menstruation and I need a diagnosis to start to do something with that. They said that is normal for every woman. I think they were incompetent and just wanted to finish quickly with me.  
They said I don’t have ovarian cyst - how would they know that? They said that if I did have one they would have made another appointment for me. So they want me to make a new booking when I don’t have a period but when I had periods it was cancelled.  
I don't feel this was good. I believe I need a new appointment at the women's hospital for abdominal ultrasonography or something like last time.
GP surgery review: barton-house-group-practice
Title: Doctor checking my osteoarthritis
Rating: 0 out of 5
Visited: September 2023
I wanted to check what I should do to stop my knee hurting at night: it wakes me up almost every night. And the doctor looked at it, checked it in the bed, and told me what medication to take.
GP surgery review: barton-house-group-practice
Title: No calls received from the GP
Rating: 0 out of 5
Visited: September 2023
I'm frustrated as my GP was scheduled to call me. However I received 2 texts messages from my GP saying they tried calling me and couldn't reach me. I did not receive any missed calls from the GP. I didn't get any notification from Vodafone either that I'd had a missed call. I asked my colleagues to do a test missed call and my phone rang. My phone was beside me all the time.  
Now I'm on the phone call to my GP and 21 in the queue and its showing 47 minutes waiting time still not answered! I am very dismayed by this poor service. I feel like the GP didn't call me at all!  
I have not been very happy with this Practice as they keep changing GPs.
GP surgery review: barton-house-group-practice
Title: Doctor’s visit
Rating: 0 out of 5
Visited: September 2023
My daughter wants to be a doctor when she grows up, so she was very pleased when the GP explained how the instruments worked and told her that being a GP was a wonderful career.
GP surgery review: barton-house-group-practice
Title: Getting a doctor to allay fear
Rating: 0 out of 5
Visited: August 2023
I had an MRI scan and results worried me and was very scared  
Dr texted me a reassuring text and I spoke to dr later in week, so just the text was quick and served me well
GP surgery review: barton-house-group-practice
Title: The appointments system
Rating: 0 out of 5
Visited: August 2023
Very easy to use the online form once you get used to it (first couple of times a bit tricky and wondered how older people may cope with it). After that very surprised to get contact for phone /in person appointment so quickly. Very impressed and seems to be a much better system than before.
GP surgery review: barton-house-group-practice
Title: I felt I was not important as a service user
Rating: 0 out of 5
Visited: August 2023
I felt the nurse was unprepared. They got labels wrong on bottles, took off plastic gloves to reattach and change labels, risking contaminating samples.  
They took my weight but when I asked if it was in the normal range, they did not tell me, as they said they did not have their glasses on. Their glasses were in a case beside them. I was shocked and bemused by the nurse's attitude.  
At reception I was left standing with my stool test whilst in the back section people checked their mobile phones and chatted. No-one came for five mins. I felt I was not important as a service user. That staff seemed to be busy with their own private preoccupations.
GP surgery review: barton-house-group-practice
Title: Great customer service and great healthcare
Rating: 0 out of 5
Visited: August 2023
Football hit my son's ear. Still bothering him 10 weeks later, so went back for a review. Being referred to ENT to get thoroughly checked. Son also bumped his head on back of the sofa and felt dizzy and blurring briefly the next day.  
Barton House very responsive. Very good at call backs and giving appointments. I think Barton House gives great customer service and great healthcare. I never feel rushed and I find everyone at the practice is approachable, thorough and genuinely kind and caring.
GP surgery review: balfour-road-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: February 2023
To all the doctors and staff who helped with my accident, a big thank you for your excellent support and treatment. 
Could not have asked for more. 
Thanks!!
GP surgery review: balfour-road-surgery
Title: Professional and friendly
Rating: 5 out of 5
Visited: January 2023
Not too long ago, I had to take my daughter to this surgery because she just wasn't 'herself '.
She was quiet, withdrawn and not her usual self. 
The doctor quickly diagnosed the problem. 
I was sent to hospital, where treatment was promptly given. The staff at the surgery were professional, proactive, helpful and friendly. 
Now my daughter has completely recovered. 
Thank you Balfour Road Surgery.
GP surgery review: balfour-road-surgery
Title: A very good practice
Rating: 5 out of 5
Visited: January 2023
The staff and Doctor recently treated me after an accident. They were proactive, professional and friendly. They went above and beyond !! Would recommend this practice definitely. Cheers!!
GP surgery review: balfour-road-surgery
Title: Best Surgery
Rating: 5 out of 5
Visited: January 2023
Balfour road surgery has a Very supportive Doctors and friendly & approachable staff which makes a patient more comfortable.
GP surgery review: balfour-road-surgery
Title: Excellent surgery
Rating: 5 out of 5
Visited: December 2022
To all the doctors and staff who treated me recently, a big thank you for your excellent treatment. I couldn't ask for more in terms of professional service, treatment and friendliness. 
Cheers!
GP surgery review: balfour-road-surgery
Title: Excellent GP
Rating: 5 out of 5
Visited: December 2022
I had my son's appointment today. Although I had to wait 30 mins on call before getting appointment but it was worth it as I got appointment with my favourite doctor. She is such a lovely, kind and caring GP ( I wish I was  allowed to mention her name). She always  explain everything very well, listen to the us patiently and takes time to examine the patients thoroughly. We are very lucky to have her in our surgery. 
Lots of Love and Prayers for the lovely doctor. May she have happy, healthy and long life.
GP surgery review: balfour-road-surgery
Title: Attentive, responsive and efficient
Rating: 5 out of 5
Visited: December 2022
I transferred to this practice on the strength of the reviews, and I have not been disappointed;
Example: I had an mri scan recently and the surgery texted to contact them to make an appointment to discuss the results but I did not notice the text.  The surgery principal doctor followed up two days later to reassure me about the results.
Also, I have always been able get through to the surgery by telephone in under five minutes - impressive.
GP surgery review: balfour-road-surgery
Title: An excellent surgery
Rating: 5 out of 5
Visited: November 2022
Thank you to all the Doctors and staff who recently treated my son.
I am very grateful for the way they identified and medicated him.
Now he is on the mend.
Thank you all.
GP surgery review: balfour-road-surgery
Title: Best GP is here.
Rating: 5 out of 5
Visited: October 2022
I had my daughter's appointment with my  GP few weeks ago. She is an amazing Doctor.I always try to book with this particular doctor. Although other doctors are good aswell but she is the best. We start feeling better even by talking to her.I  never met such a kind doctor before. All my friends who are in the same surgery also agree with me. She listened to her patients and explain everything very well. Very caring and kind doctor. I feel that all other GPs should get training from her and learn how to treat patients. Although I am not allowed to use her name here but I always pray for her good health and long life. 
Also new reception staff is very kind and respectful now as compared to the old staff that was there few years ago.
GP surgery review: balfour-road-surgery
Title: Outstanding practice
Rating: 5 out of 5
Visited: September 2022
Moved to this practice about a year ago, from a much larger clinic. 
So glad I did!!
Staff are all very helpful and professional.
They are managing my 'complications ' with various chronic illnesses in a proactive and supportive way.
Can't thank them enough.
GP surgery review: cranbrook-surgery
Title: Timely experience
Rating: 5 out of 5
Visited: October 2022
Had a visit for new patient review with practice nurse. I was seen on time and attended by a very nice nurse
GP surgery review: cranbrook-surgery
Title: Friendly staff
Rating: 4 out of 5
Visited: October 2022
Friendly reception 
Nurses are very grateful on time I have been called easily to get over the phone appointments
GP surgery review: cranbrook-surgery
Title: Good practice
Rating: 5 out of 5
Visited: September 2022
I was seen on time with polite, efficient service. Don’t appear to have the problems people experience at other practices.
GP surgery review: cranbrook-surgery
Title: Used to be a great practice but not anymore
Rating: 1 out of 5
Visited: September 2022
Very difficult to get through to the practice on the phone and when I do the majority of the time the phone is answered by rude and unprofessional receptionists. 

I've had calls from the practice saying I haven't attended an appointment when I didn't have a face to face appointment booked but in fact  had a telephone appointment, so the nurse/doctor are meant to phone patients. Then when I did arrive for a booked appointment, was told it had been cancelled and I wasn't allowed to speak to the nurse and was sent home. 

Also, it's very difficult to make enquiries regarding repeat prescriptions. I keep getting told that I have to either speak to the pharmacy, even though they can't do anything other than request a repeat prescriptions or they say you need to speak to the doctor but then can't get an appointment, which means you could go weeks without certain medication.

Also when you do finally get an appointment some of the GPS only allow you to ask questions related to one health issues even if the other is linked and they tell you to make another appointment, which is ridiculous as you have to go through the whole process of trying to book an appointment. 

This used to be a very good practice but in the last yeat it has gone down hill.
GP surgery review: cranbrook-surgery
Title: Lovely staff
Rating: 5 out of 5
Visited: September 2022
This is the best GP surgery with amazing reception team who treat all patients with so much dignity and respect. I was pleased with all the help I received from reception team and everyone is very helpful. They have all been trained well. When I came into the surgery, I spoke to the lady with red hair and glasses. She was very polite, helpful and understanding. She is a credit to the NHS and is well deserved for recognition for the services she provides being the face of the NHS. We need more people like her. Keep up the amazing work !!
GP surgery review: cranbrook-surgery
Title: Lacks experienced counter staff!
Rating: 3 out of 5
Visited: August 2022
This practice suffers from  a serious lack of staff !
The loss, of experienced counter staff puts so much pressure on the  remaining counter staff. 
The nurses and fill in  Doctors are excellent.
Like all the NHS services we are no better than many third world countries.
So sad.
GP surgery review: cranbrook-surgery
Title: Not bad!
Rating: 3 out of 5
Visited: August 2022
The doctors and nurses are really good, however, getting an appointment is very very difficult. Some of the receptionists are quite rude when you eventually get through on the phone.

We have been told to ring Wednesday afternoons for regular non urgent appointments but have never managed to book an appointment as have always been told they fully booked, resulting in me having to book a same  day emergency appointment which are also very hard to get by the time the phone is answered.
GP surgery review: cranbrook-surgery
Title: Great Nursing Team
Rating: 5 out of 5
Visited: August 2022
Attended for a vaccine for child - very gentle and kind nurse did jab (unfortunately no sticker though!) and I had asthma review - nurse was knowledgable and thorough and made changes to my meds. I’m a GP myself so impressed with the service from the nursing team. Thank uou
GP surgery review: cranbrook-surgery
Title: Good time management
Rating: 4 out of 5
Visited: August 2022
It was almost the same time scheduled for me. Nurse was really good and polite behavior. I will recommend this for my family and friends.
GP surgery review: cranbrook-surgery
Title: Very satisfactory
Rating: 5 out of 5
Visited: August 2022
I had a check up with the nurse who was charming and I was seen on time. I was told my blood sugar had gone down to acceptable limits and another blood test will be offered in 12 months time.
GP surgery review: gants-hill-medical-centre
Title: Getting appointment is like war
Rating: 1 out of 5
Visited: May 2022
I am struggling with my leg pain but couldn’t manage any appointment after trying last few days .when I called them they ask to book by online but when I am trying online no space available.today I got one space for my wife but we didn’t received any call .when I called them again they said doctor called her although we was infront of mobile but no call .now they asked me to book appointment again next day for my wife .for me don’t know when get appointment.totally rubbish system.their service is going to worst day by day .
GP surgery review: gants-hill-medical-centre
Title: Nice staff but Completely understaffed and overwhelmed
Rating: 3 out of 5
Visited: May 2022
I find it can be near impossible to get through by phone, currently takes over an hour and as it has to be at 08:00 hrs it is not possible to hold for a  long time as its school and work time. I find some of the admin can be obstructive and it seems they have no appointments, then when need documents like reports of tests they struggle with old computers and issues. There is almost always a huge que and long waits to ask the desk for anything. Online booking doesn't work, can book a blood test on it but that's about it.
I've been a patient here for decades - I find it is understaffed a lot of the time with stressed admin and no way of getting a follow up for serious conditions (that a&e cannot help with) and even when having severe pain they do not want to prescribe pain relief - if one cannot walk or eork without analgesia what do they do? 
I was referred to a pain specialist at romford hospital, but it was useless too. No help and just told he didn't have a magic wand....... it feels like the NHS are being focused to close / privatise by the government who do not understand being on a low income as cannot work due to poor health that cannot be helped as no staff or money to help.
I've been on hold for 2 hours today - answering machine says it is due to training..... how can they close the whole place for training. People do not stop being sick for training? I called at 0800am - number 18 in que. Finally got to second place then it said "your call is about yo be answered" then put me at 15 in que!!?!?! Its a terrible service and a terrible government in charge. It is not the staffs fault. They must have huge retention problems.