janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: merepark-medical-centre
Title: Friendly and professional!
Rating: 5 out of 5
Visited: February 2023
Recently moved from Somerset and only been using the practice for the last 18 months. Once our medical records were transferred over we found the practice staff very friendly helpful and professional! We realise that they are extremely busy and under pressure and at the end of the day they are only human as are we ! They have always been thorough and caring to all of my family and unfortunately as we are getting older we do find we need their help more often ! I recently had a cyst removed from my shoulder at their minor surgery clinic and it was done quickly , pain free and professionally by two lovely staff who made me feel at ease and explained everything before and as the procedure was being done! Thank you to all the staff at Mere Park you do a brilliant job under sometimes extraordinary and difficult times! Make sure you take care of yourselves too!
GP surgery review: merepark-medical-centre
Title: Chest infection
Rating: 5 out of 5
Visited: February 2023
Managed to get an on the day appointment. The practitioner I saw was very professional and discussed potential problems and a course of action should the symptoms remain past the end of medication.
GP surgery review: merepark-medical-centre
Title: above and beyond
Rating: 5 out of 5
Visited: January 2023
a sincere thank you to the medical team and receptionist in looking after my son when he was poorly. I cannot thank you enough for doing much more than you should.
GP surgery review: merepark-medical-centre
Title: Exemplary staff, very helpful
Rating: 5 out of 5
Visited: December 2022
All the staff are very helpful and good at prioritising need. Despite being a busy practice you are treated as an individual by everyone.
Residents are extremely fortunate to have such an excellent practice.
GP surgery review: merepark-medical-centre
Title: Fantastic efficiency
Rating: 5 out of 5
Visited: December 2022
Visited the covid booster clinic today, it was really quick and easy. Staff were both really friendly, they also helped me with an inhaler question while I was there.
GP surgery review: the-cedars-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Easy to make appointment,very efficient did not wait long and painless injection.
Very happy with the service.
GP surgery review: the-cedars-medical-centre
Title: Great GP surgery
Rating: 5 out of 5
Visited: September 2023
The staff are always pleasant and the doctors happy to listen and help even if it is not the doctor you originally asked to see.
GP surgery review: the-cedars-medical-centre
Title: Flu jab
Rating: 5 out of 5
Visited: September 2023
Flu jab
Very well organised, someone outside asking which practice, someone on the door asking if it was for flu jab, someone else indicating where to go,
informative, giving relative information on possible side effects etc
and quick in and out ,took longer to get off the car park
GP surgery review: the-cedars-medical-centre
Title: Professional
Rating: 4 out of 5
Visited: September 2023
Went for my flu jab on Saturday 9th September. Appointment was at 8.05. I arrived at 7.50 and was seen straight away. I was in and out in less than 5 minutes. Very professional and efficient.
GP surgery review: the-cedars-medical-centre
Title: good on the day
Rating: 4 out of 5
Visited: September 2023
came for flu jabs with my wife and it was a very smooth operation. We were due at 11.30 but were met with a very long queue outside. glad it wasn’t raining. however very slick and all well. w.freeman
GP surgery review: the-cedars-medical-centre
Title: Always there for  us
Rating: 5 out of 5
Visited: September 2023
All my needs are well taken care off.
For me there has never been any delay.
From receptionist to  doctor all are hind and helpful.
GP surgery review: the-cedars-medical-centre
Title: Flue jab
Rating: 4 out of 5
Visited: September 2023
I went to the practice for my Flue jab it was well organised on the day. I was in and out within about 10 minutes couldn’t be better.
GP surgery review: the-cedars-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
All the staff are so friendly and helpful, nothing is to much trouble for them 
They try to provide upmost service, very rarely do you have to wait long
GP surgery review: the-cedars-medical-centre
Title: Good
Rating: 4 out of 5
Visited: September 2023
Flu vaccination was very well organised and very quick, there was a small queue but the whole process only took about 5 minutes
GP surgery review: the-cedars-medical-centre
Title: Organised people
Rating: 4 out of 5
Visited: September 2023
Very efficient organisation of flu vaccinations. Pleasantly performed. Quickly administered without waiting.
GP surgery review: brookfield-surgery
Title: Front desk service has worsened
Rating: 2 out of 5
Visited: January 2022
Recently each time we need something done, the secretaries ask us to tell them in detail what we need, and then after we have done so, they tell patients to go away and write it all down in an email for them as well. This is duplication and a waste of our time, as well as impossible for many elderley patients who are not on the internet. Our neighbours have said they have begun to be asked to do this too: it is extremely annoying as well as inconvenient and will put off many people from contacting their GP, resulting in health problems. Please stop this ridiculous process.
GP surgery review: churchtown-medical-centre
Title: Very helpful
Rating: 4 out of 5
Visited: March 2023
I have had need of assistance on three recent occasions and each time I have been very happy with the service I received. As always, the clinical staff were excellent and now I find the reception staff are very welcoming and doing all they can to help.
Thank you.
GP surgery review: churchtown-medical-centre
Title: Totally inadequate
Rating: 1 out of 5
Visited: March 2023
I attended with my Mother for her appointment today (23rd March).
Due th earlier problems with appointments I had rang that morning on two separate occasions to confirm, date, time and location. On both occasions it was confirmed.

We arrived in good time and using the electronic system to book in. It was successful and we asked the receptionist where to sit. She confirmed the booking again and we took seats to wait.

We waited until 30 minutes after the time and then I checked again with reception only to be now told that the appointment was at a different surgery.

They admitted that there are problems with the booking system and they was nothing they could do.

My mother is 89 years old. This appointment was for a painful and intimate procedure and she was extremely upset by this unwarranted delay.

This surgery is getting worse with totally unacceptable levels of service and delivery.I

Please do something. Doctors take an oath to do no harm, this surgery should try to do some good!
GP surgery review: churchtown-medical-centre
Title: Wonderful
Rating: 5 out of 5
Visited: March 2023
Cant fault the new Doctor, very thorough, I was a bit worried when our regular Doctor retired but the service is very good now, especially the admin team, and nurses Doctors are very good. Looked after my needs really well
GP surgery review: churchtown-medical-centre
Title: Brilliant service recently
Rating: 5 out of 5
Visited: February 2023
I have been with Churchtown for over 15 years. Last few years it has gone through many changes but I have to say I have received the best service I have in the last 5 years. I spoke with one of the partners on the phone, he was very polite and immediately worked on solving my problem. I saw one of Doctors on Tuesday and he gave me a really good service. Over all the reception staff were happy and friendly compared to the usual service I have received in the many years at this place. Great to see so many positive changes, and I know how much pressure these people are under but they are still trying their best to give patients best service they can. Well done.
GP surgery review: churchtown-medical-centre
Title: Excellent imrovments
Rating: 5 out of 5
Visited: January 2023
Long time patient, really lovely to see friendly faces, and good supporting staff. Doctor dealt with issues revolving around child quickly and booked me in for blood test. A week later I was also called in for review of my results, and overall pleasant services. New faces are pleasant, nice and know what they are talking about, and this is very different from a few months back
GP surgery review: churchtown-medical-centre
Title: Credit goes where credit is deserved
Rating: 5 out of 5
Visited: January 2023
I have been with Churchtown for 4 years and have seen many changes. I have to say in my last visit the biggest change was how much nicer the new reception staff were. Also the GP went out of his way for me and my daughter despite it being very late in the day. Everybody is quick to be negative, but never say anything positive when they get a good service. I came on here especially to praise how hard they are working to provide a good service .
GP surgery review: churchtown-medical-centre
Title: Practice Manager
Rating: 1 out of 5
Visited: December 2022
How many meetings can the practice manager have? She is never available, always in meetings and is soooooo busy that the rest of it is going to the dogs! Please delegate and get better staff. The ones you have are rude, ineffective and love a chat rather than attending to either telephone or counter.
GP surgery review: churchtown-medical-centre
Title: Recent move to the area - really excellent care
Rating: 5 out of 5
Visited: November 2022
I have had some issues after the pandemic, and I have recently moved to the area. Churchtown is only a close walking distance from me. When I called the receptionist was very friendly and advised me about the issue. I was given an appointment the next day. The nurse practitioner that saw me was very good. She also booked me in with the GP same day, and my issue was resolved. I have to say I have received very efficient service and its nice to see NHS working so well.
GP surgery review: churchtown-medical-centre
Title: Appalling
Rating: 1 out of 5
Visited: November 2022
I am in complete despair over this practice. I never leave reviews but getting through to reception is impossible and as soon as you do you’re told no apps available, end of call. Everywhere else is back to normal yet the bad service here is hidden behind “Covid regulations”. I hope this practice gets looked into asap for the sake of local patients.
GP surgery review: churchtown-medical-centre
Title: Dreadful practice
Rating: 1 out of 5
Visited: October 2022
Almost impossible to get an answer to a phone call or an appointment.  Automated service either offers no available appointment or the line goes dead when option 1 selected.
Asked to speak to the practice manager,  was told we would be phoned didn't happen.
The only things which seem to be of interest are offering vaccinations or screening for conditions which generate supplementary income for the practice.
GP surgery review: the-family-surgery
Title: Very professional practice
Rating: 5 out of 5
Visited: June 2022
This practice is very efficient and has always been most helpful and professional. These comments apply to the GP’s and the admin staff.
Thank you very much indeed
GP surgery review: the-family-surgery
Title: Friendly staff, great service
Rating: 5 out of 5
Visited: March 2022
Was referred here for a vasectomy after speaking to my GP. Had a consultation which was detailed and very informative about the procedure. Went in for the procedure today and felt very relaxed about the whole experience. The nurse and doctor performing the surgery were both lovely and made me feel at ease. No issues at all with the procedure and got free chocolate when it was done. No complaints!
GP surgery review: the-family-surgery
Title: Professional and friendly
Rating: 5 out of 5
Visited: March 2022
Fantastic service really looked after me. Made me feel safe and welcome. The staff were great and my procedure was quick and painless.
GP surgery review: the-family-surgery
Title: Brilliant
Rating: 5 out of 5
Visited: March 2022
Friendly, informative and the procedure I was booked in for went very smooth. Felt at ease and any nerves were dealt with in a professional manner
GP surgery review: the-family-surgery
Title: Great service
Rating: 5 out of 5
Visited: January 2022
I've had an ongoing health issue and receptionist staff have been friendly, supportive and helpful. Yes sometimes I've been on hold for a while or had to ring back the next day for an appointment but that is not the fault of the receptionists. 
Likewise, the GP has been friendly and approachable. It felt like she went out of her way to support me and to ensure I am on the road to recovery. 
I feel confident that I am fully supported by all staff and that the general vibe in the practice is friendly, supportive and caring.
GP surgery review: marshalls-cross-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: September 2022
My problem was dealt with by the receptionist very quickly and efficiently. I would recommend this practice to deal with any problems.
GP surgery review: marshalls-cross-medical-centre
Title: Restored my faith!
Rating: 5 out of 5
Visited: September 2022
I had an absolutely awful experience at my prev dr surgery. Marshalls Cross Medical Centre have restored my faith in GP services. The receptionist is amazing, so helpful and went out of her way to help me with a problem I had. All contact and requests are dealt with quickly and efficiently. 

Really pleased with everything. Thank you so much!
GP surgery review: marshalls-cross-medical-centre
Title: Efficient, caring practice
Rating: 5 out of 5
Visited: August 2022
All staff are exceptional, very well done you should all be proud of yourselves. When I hear about other practices in this Borough and how difficult it is to get appointments and face to face appointments. I feel lucky to be a part of Marshals Cross Practice, as it’s always a positive experience. I’m not a regular patient, but in times of needing the service, I have never been disappointed, thank you for everything you do.
GP surgery review: marshalls-cross-medical-centre
Title: lovely staff
Rating: 5 out of 5
Visited: July 2022
staff are always helpful and offer alternatives if appointments are not available.  have been able to see someone when needed or received a telephone call to discuss.  would recommend to anyone looking to move
GP surgery review: marshalls-cross-medical-centre
Title: Friendly staff
Rating: 5 out of 5
Visited: July 2022
Staff are always friendly and willing to help. The experience is usual quite fast and done professionally
GP surgery review: marshalls-cross-medical-centre
Title: Very Speedy Response.
Rating: 4 out of 5
Visited: June 2022
Sent e-mail at 7:16 am regarding my Diabetic blood readings, Received a reply at 8:57 am with a phone referral with a nurse booked for the following morning. 
Exceeded my expectations, well done
GP surgery review: marshalls-cross-medical-centre
Title: Efficient
Rating: 5 out of 5
Visited: May 2022
Great service, friendly reception staff go out of their way to help. Doctors good, nurse practitioners good 
Thank you all
GP surgery review: marshalls-cross-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: May 2022
Unable to sort out a straightforward referral
Sent for wrong blood tests
Can never get an appointment depends which receptionist you get
Would ring to make an prescription request and they wouldn't send it even though the agreement was they would do the prescription on a month script and chemist dispense it weekly due to risk
GP surgery review: marshalls-cross-medical-centre
Title: Very good practice
Rating: 4 out of 5
Visited: April 2022
Any time I have had to ring surgery- all staff are very pleasant & very helpful every time - receptionist are always willing to find a solution to anything you ring about
GP surgery review: gateacre-brow-surgery
Title: terrible appointment system
Rating: 2 out of 5
Visited: February 2022
Tried for two days to make a telephone appointment, first day spent an hour of repeated calls and getting engaged sound, gave up.
Second day from 8am until 9-05 finally got through to a message saying sorry for the delay someone will answer your call as soon as possible, when this was finally answered was told no appointments left, when i said i had been trying for over an hour and was on hold for 25 minutes the rude member of staff told me that could not happen thus virtually calling me a liar. Th whole system is a complete shambles and needs a complete overhaul and the staff should be a bit more civil in their answers.
GP surgery review: storrsdale-medical-centre
Title: Appointment
Rating: 4 out of 5
Visited: June 2023
Had an appt today GP very polite and on time no issues other than that horrible scramble at 8am to get an appt
GP surgery review: storrsdale-medical-centre
Title: Great dr
Rating: 5 out of 5
Visited: June 2023
The drs here are great - when you see them . But the hardest part is getting an appointment as they are so busy. Even pre booking one can be about 4-6 weeks in advance. But still worth it
GP surgery review: storrsdale-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
I've had 3 visits and two phone calls with various doctors over the last two months and all have been extremely helpful in explaining issues and possible solutions. Highly reccommended.
GP surgery review: storrsdale-medical-centre
Title: Fantastic appointment
Rating: 5 out of 5
Visited: May 2023
I recently had 2 appointments, both with long term issues that had been dismissed by previous doctors in different surgeries. The doctor and nurse I saw were kind, compassionate and sensitive and they listened to me and my concerns and referred me on for further treatment. They made me feel at ease and I am very grateful.
GP surgery review: storrsdale-medical-centre
Title: GP appointment
Rating: 3 out of 5
Visited: May 2023
Although it was a little difficult to get the initial appointment, once I was in the system my concern was dealt with efficiently
GP surgery review: storrsdale-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
We have been with this practice for over 60 years, and find the present one approachable, efficient and professional.
The office staff go out of their way to help.
All the doctors explain clearly how to overcome our problems in great detail and will always refer when necessary. 
We like the telephone system so that we know where we are in the queue
GP surgery review: storrsdale-medical-centre
Title: Approachable, Efficient, Professional Practice
Rating: 5 out of 5
Visited: April 2023
Detected rogue mole seen within 24 hours. Given full explanation of potential problem along with an explanation of treatment.
Photograph of mole taken and transmitted whilst in Surgery and informed result within 48hrs if not received phone surgery and it will be dealt with. Excellent service removed  anxiety from myself and gave assurance.
This is typical of this practice and ranges through receptionist,nurse practitioners to the doctors.
GP surgery review: storrsdale-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
Since I joined the practice they have taken care of me from the doctors to the receptionist team - nothing has been a problem even when I had to use them through covid.
GP surgery review: storrsdale-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2023
Excellent & efficient service from all the staff. From booking appointment to seeing GP, having an X-ray and picking up
medication took about 1 hour. Same class of service for follow up appointment
GP surgery review: chapelford-primary-care-centre
Title: Phones are not unanswered
Rating: 1 out of 5
Visited: July 2022
!0 people in a queue waited 11/2 hours, I moved to position 6 pretty sure that was because 4 people dropped off not because a single call was answered.  Rang on a second line just to check joined at position 8.  No other options to chose from so you simply have to wait.  Awful, awful service.  Practice manager needs to address this.
GP surgery review: chapelford-primary-care-centre
Title: Amazing Turn Around
Rating: 5 out of 5
Visited: July 2022
You can see the surgery has improved 100% all the staff are polite and could not be more helpful. More appointments available and also the option for pre-bookable such a massive improvement at the surgery and it look like things will only get better.
GP surgery review: chapelford-primary-care-centre
Title: Shambles to be honest
Rating: 2 out of 5
Visited: June 2022
The nurses are amazing people but other than that the service for booking is terrible, booking appointments is hard work especially for people who work full time. Told to ring at 8, to be on hold then when you get through there’s no appointments left. Told to start ringing a month in advance to be told i’m ringing up too early. Waited 3 weeks for a call back which I didn’t get, I had to ring them. After waiting a month for a call back told there are no nurses to see me at the whole GP and to go to a walk in centre, then told by the walk in to visit my GP! Finally get an appointment and it has been changed on me last minute which I now need to re-arrange with work when I specifically said I need to give work a weeks notice at least - again not ideal. Not one to complain and understand it’s difficult with added pressure on the NHS but still improvement really needs to be made with bookings
GP surgery review: chapelford-primary-care-centre
Title: Travel vaccination
Rating: 1 out of 5
Visited: June 2022
Visited the surgery and collected travel vaccination form to filled in and submitted. After ca. 2 weeks someone called and advised that this service is not available. However, NHS is still offering this service. Due to delayed communication I have lost appointment with other pharmacies due to shortage of time. If this service is not offered by the surgery then why did they provide travel vaccination form? The surgery is discriminating to provide this service during holiday season. Overall, it is a nightmare to get someone from Chapelford surgery to talk about health issues.Very bad service provider.
GP surgery review: chapelford-primary-care-centre
Title: If I could give a negative number of stars I would!
Rating: 1 out of 5
Visited: May 2022
Where do I begin ... well to get an appointment is nigh on impossible. The staff are extremely unhelpful, rude and arrogant when it comes to trying to get an appointment.

On the very very rare chance of getting an appointment the doctor you will see is a Locum lottery! Since they moved from the Porta Cabins and the regular GPS left they don't seem to be able to retain GPs.

This once fantastic practice is now a danger to people's health and safety. The are not delivering a competent and capable service.
GP surgery review: chapelford-primary-care-centre
Title: Terrible
Rating: 1 out of 5
Visited: May 2022
Tried to call and cancel an appointment 3 times today.  Had to eventually wait over 35 mins to get the call answered to tell them but the appointment had been and gone.  Ridiculous that you can't e-mail this surgery.  The only way to contact is by phone and they obviously think that it is acceptable to be on then phone for over 30 minutes - we all have jobs etc to do.  Getting worse.
GP surgery review: chapelford-primary-care-centre
Title: Not great
Rating: 1 out of 5
Visited: April 2022
Spent 1 hr 30 mins on the phone trying to get through to the surgery - the call wasn’t even answered
GP surgery review: chapelford-primary-care-centre
Title: Terrible
Rating: 1 out of 5
Visited: April 2022
I have been trying to get an appointment for 3 days for my daughter following a hospital visit, spending 40 minutes everyday to be told there are no appointments. I was also told to email, but then told that it wasn’t read as the person was ‘working from home’. Our only option now is to try a walk-in or A&E, which is completely wrong as they are busy enough!