janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: wincobank-medical-centre
Title: Very helpful
Rating: 5 out of 5
Visited: February 2023
Great service, I was seen on time and the staff were very helpful, reception staff followed up my questions.
GP surgery review: wincobank-medical-centre
Title: Exceptional Medical Centre
Rating: 5 out of 5
Visited: February 2023
A great team of doctors and medical staff, always looking forward to having my appointments! Wincobank MC is located in a beautiful environment.
GP surgery review: wincobank-medical-centre
Title: Informative & kind
Rating: 5 out of 5
Visited: February 2023
Every time I have visited the doctor or nurse, I have had everything explained clearly to me, every member of staff is friendly and helpful. I feel confident I am understood and well looked after.
GP surgery review: wincobank-medical-centre
Title: Poor Doctor attitude
Rating: 2 out of 5
Visited: January 2023
Doctor seemed very disinterested - had been told by hospital to follow up issue with GP - GP did no checks, read a few notes and said should be ok
GP surgery review: wincobank-medical-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: January 2023
My mum changed to this practice just before the pandemic hit. It was the best thing she has ever done all the staff are brilliant with her. They always check shes ok when shes been really poorly. Mum loves the drs nurses and reception. My Mums 87 yrs old and is so happy shes found such a good surgery. Well done wincobank medical centre keep up the good work.
GP surgery review: wincobank-medical-centre
Title: Empathic Professionals
Rating: 5 out of 5
Visited: January 2023
I have had a few occasions to consult with my GPs recently particularly during end-of-life care for my mother. They were able to attend and react promptly to my mother's changing condition. They offered solace and advice as well as attending to medical matters.
Personally I have an ongoing problem of a sensitive nature which was been dealt with well.
I always find the reception staff polite and helpful. Where necessary messages are promptly passed including recent difficultly with a medicine that was out of supply. The in-house pharmacist was quick to dealt with the required change and the matter was resolved within hours.
I have spoken to friends about my GP experiences and recommended them several times overthe last few months and years.
GP surgery review: wincobank-medical-centre
Title: Compassionate service
Rating: 5 out of 5
Visited: January 2023
All the reception staff, nurses and doctors are very much compassionate while listening to my medical issues and helping to solve it .
GP surgery review: wincobank-medical-centre
Title: Always good
Rating: 5 out of 5
Visited: January 2023
As, usual, friendly and helpful staff and gp and practice nurses. Only criticism is the booking appointment 
System, which has been very difficult for a long time, but seems to have improved slightly lately.
GP surgery review: wincobank-medical-centre
Title: Excellent health centre
Rating: 5 out of 5
Visited: December 2022
I have been a patient at Wincobank Medical Centre for 16 years ,and l can highly recommend this practice. The doctors and staff are very professional,helpful and caring.  I visit about once a month and always recieved great service . I would give the surgery 5 stars .
GP surgery review: sloan-medical-centre
Title: Very quick and efficient covid vaccination clinic
Rating: 4 out of 5
Visited: October 2023
Very straightforward and quick administration of vaccination.  No issues. I waited for less than 5 minutes. Person administering the vaccine was friendly and reassuring, checked my details and how I was feeling before giving the vaccination.
GP surgery review: sloan-medical-centre
Title: Very impressive all around
Rating: 5 out of 5
Visited: October 2023
From entering the surgery I was able to go straight in, see the relative staff and out again within 5 minutes. Very impressive.
GP surgery review: sloan-medical-centre
Title: Great practice
Rating: 4 out of 5
Visited: October 2023
Recently visited for my covid and flu jab. The nurse was very caring and gentle. The receptionist was very friendly too!
GP surgery review: sloan-medical-centre
Title: Brilliant facility
Rating: 5 out of 5
Visited: October 2023
Speedy efficient and thorough. Polite, welcoming and helpful. Always professional and respectful. This is the best GP service I have ever experienced.
GP surgery review: sloan-medical-centre
Title: Brilliant service
Rating: 5 out of 5
Visited: October 2023
In and out in under 5minutes everyone was ready waiting from the receptionist the nurses and the doctor
GP surgery review: sloan-medical-centre
Title: Efficient Practice
Rating: 5 out of 5
Visited: October 2023
I had my flu vaccine there several weeks ago and also a Covid Vaccine on the 16/10/2023. I also had another query and that was dealt with via a telephone call the next day when the receptionist called me back with the answer. It is an efficient practice, the only problem is trying to get through on the phone as it does seem to take quite a while.
GP surgery review: sloan-medical-centre
Title: Very efficient
Rating: 5 out of 5
Visited: October 2023
It was a scheduled Covid Vax booster. I arrived 5 mins early but was greeted by a smiling receptionist who immediately sent me to a room for checking details, the jab and information that I was eligible for Pneumonia jab too. All done in minutes! Thank you.
GP surgery review: sloan-medical-centre
Title: Lovely practice
Rating: 5 out of 5
Visited: October 2023
In and out quickly for covid vacation.  We'll executed proceedings.  Having to leave a review has taken longer.
GP surgery review: sloan-medical-centre
Title: Caring & professional
Rating: 5 out of 5
Visited: October 2023
I needed new blood tests. Sloan organised the appointment with me easily and courteously and on the day I was seen on time and the bloods were taken with consideration and professionalism.
GP surgery review: sloan-medical-centre
Title: Caring Practice
Rating: 4 out of 5
Visited: October 2023
From receptionist to clinical staff they are all friendly and helpful. Even when I was sat in the waiting room most of the staff that walk through smile or speak to people sat waiting.
GP surgery review: hollies-medical-centre
Title: Almost great
Rating: 4 out of 5
Visited: October 2023
The treatment by nurse and GPs following recent hip surgery was excellent . Unfortunately on the first of the 2 visits the receptionist sent me downstairs rather than upstairs despite the computer screen guidance.   As I was on crutches 
this caused discomfort and delay.
GP surgery review: hollies-medical-centre
Title: Good GP Practice
Rating: 5 out of 5
Visited: October 2023
Very prompt and timely service with good patient care. I was received in time with very pleasant interaction with practice nurse.
GP surgery review: hollies-medical-centre
Title: Great place
Rating: 5 out of 5
Visited: October 2023
Absolutely delighted with my treatment. The doctor was very professional. I was reassured that my problem wasn't as bad as I thought. ooooooooooooooooooooooooooooooo
GP surgery review: hollies-medical-centre
Title: Impressive GP
Rating: 4 out of 5
Visited: October 2023
I saw a GP at The Hollies yesterday for a follow up after a consultation a few weeks ago. I was very impressed with the GP’s expertise, thoroughness and pleasant manner. I felt listened to and she explained her diagnoses in plain English. With anyone providing any kind of service I look for competence and conscientiousness. Sometimes you get neither but she provided both. I had to wait 30 minutes past my appointment time but then she spent longer with me than the allotted 10 minutes, so no complaints there. All in all I’d say well done.
GP surgery review: hollies-medical-centre
Title: Great experience
Rating: 5 out of 5
Visited: October 2023
Recently had a couple of GP appointments, a med review with pharmacy team and an asthma review with a nurse. All have felt really positive, staff have taken time to understand the issues and explain things properly, adminstrative staff are always helpful and efficient. Despite clearly being under huge pressure and being exceptionally busy, they are clearly working hard together to look after their patients well. I hope they know that is appreciated.
GP surgery review: hollies-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
I've received excellent care since joining this practice. The online self-referral for urgent appointments is especially good - it's the first time I've been able to fit contacting a GP for an urgent issue around my working hours and it avoids unnecessary waiting times on the phone. I've had call backs when needed or prescriptions arranged via text message which is super convenient. The nurses I've met for vaccinations have been friendly and informative and the midwife care I'm receiving here is great. Thanks for all your hard work - it's not easy doing such a good job in these conditions!
GP surgery review: hollies-medical-centre
Title: Excellent job
Rating: 5 out of 5
Visited: October 2023
Excellent professional medical advice and well followed up. The doctors always take their time with me and my son. I also enjoy dealing with reception who are so helpful.
GP surgery review: hollies-medical-centre
Title: Great nurse
Rating: 5 out of 5
Visited: October 2023
We have been to the clinic a couple of times recently for our boys' one year and 3.5 year jabs. The nurse we saw was kind, empathetic and really great with the boys to make it as pleasurable as possible for them, we felt very well looked after - thank you
GP surgery review: hollies-medical-centre
Title: Thorough, caring and helpful.
Rating: 5 out of 5
Visited: October 2023
Had my annual asthma review and as last year the staff member was really through, interested in my personal experience and anything she could do to improve my symptoms. Very grateful. Thank you
GP surgery review: hollies-medical-centre
Title: Really helpful
Rating: 5 out of 5
Visited: October 2023
Find all the staff at the Hollies helpful. Despite being really busy, they are always supportive, take time to answer my concerns and explain options for treatment and medication.
GP surgery review: swallownest-health-centre
Title: Unable to access a GP
Rating: 1 out of 5
Visited: April 2022
Called to make an appointment. Obviously in a telephone queue for quite a while, totally understandable. Call answered asked to make an appointment. Was told ring back early in the morning. Went onto explain that I had to see a specific doctor due to complicated long term conditions. Silence for a good seven seconds. Then told I don’t know what you want me to do about it. So I asked if there was anyway to make an appointment and was flatly told there would be no appointments available. I asked would there be if I was suicidal? Yes but that’s different. I had to end the call at that point.
My conditions are M.E. Gulf War Illness Depression CPTSD and Anxiety. Just been discharged from adult mental health services. In the past I have been instructed to see only two of the Doctors for my long term care and it’s complexity.
I was not asked who I was what the problem was or how I could be helped. It’s hard enough for me to pick up the phone to call without a combative receptionist who does not even care to find out my details and leave a message for my GP. We have campaigns for Mental Health and Hidden Disabilities which is great. But it falls down with an arbitrary receptionist who could potentially deal with somebody right on the edge and push them over because they cannot access care.
GP surgery review: swallownest-health-centre
Title: Face to face appointment
Rating: 2 out of 5
Visited: March 2022
Two points I'd like to raise.

The first I can not fault the practice at all and would like to thank them. My 5 year old son was ill and we rang the practice to see if we could get an appointment. We were called back within 30 minutes and offered an appointment next day. The doctor was excellent and we are in the process of getting to the bottom of what has made him unwell.

For myself it is a different matter. I have recently had foot surgery and phoned to attempt to make a face to face appointment with a doctor as I feel my foot while healing is doing so slowly and would like someone to check it is OK. I was told..

If I want an appointment I needed to call back at 8.30am as there were none available for the day. I explained I didn't need a same day appointment and would be happy to wait a few days. Again I was told I needed to call back in the morning. This seemed strange. I was then told I could make an appointment on the Rotherham Health App or Website. I have tried to do this to be told there are no appointments available and to call the practice. Very frustrating. 

The treatment of children has been great. My 18 month old daughter was ill a few months ago as well as my son recently and the practice couldn't do enough. When I've visited the staff have been brilliant. However it is the process of booking an appointment for myself that has left me frustrated. I don't understand why I have to call in a morning to book an appointment for a few days time or longer.  Means I have to sit through 2 minutes of instructions and advice on the phone before I am added to the phone waiting list. Please can someone change this daft system?
GP surgery review: swallownest-health-centre
Title: Rude. Arrogant.
Rating: 1 out of 5
Visited: March 2022
I am disgusted by the appalling attitude of some of your staff who are repeatedly failing to provide even a reasonable, error free service.

I formally request a meeting with the two most senior people in your organisation to provide you with an understanding of the stress you deliver, the lack of care and understanding.

The online reviews by many others should give you an indication of the customer experience.
GP surgery review: swallownest-health-centre
Title: Appointment system not fit for purpose
Rating: 3 out of 5
Visited: March 2022
Unable to get an appointment by phone unless you ring very early and then you are waiting in a long queue Told to use the app but this is problematic as we share the same iPhone and seem unable to access for us both 
The system seems unfair particularly for older people who are not up to speed with the latest technology 
On a more positive note once you access an appointment ( which can take weeks) The GPS nursing and admin staff are pleasant and professional 
Allocating appointments in the present system needs to be reviewed as I’m sure many people are frustrated and disappointed accessing the services
GP surgery review: family-doctors
Title: GP is Unwilling to book appointment
Rating: 1 out of 5
Visited: June 2022
In march 2022 i called GP for blood test receptionist told me off because i NHS had my blood test in 2019 when i donated. After some tries I had my blood tested because of NHS's online service i can see my test results same day they updated i called my GP for appointment GP said you will get text message i can't book you now. 
Now i have got text message and still she is not making any booking now receptionist  is saying it if you got text message that does not mean you have to book straight away even i have deficiency of vitamin D. 
So pathetic.
GP surgery review: family-doctors
Title: doctor not listening
Rating: 1 out of 5
Visited: May 2022
I went to my doctors for a routine smear test. After the smear test I spoke to my doctor about a fertility test as I had been trying for a child for over 5 years. My doctor responded with your still young and would not send me for a fertility I was 26 at the time. I fear I won't be able to have kids and I would like to know sooner rather than later so I have the chance to actually have a child of my own.
GP surgery review: family-doctors
Title: Caring and professional
Rating: 5 out of 5
Visited: April 2022
All interactions with our doctor have been quick, valuable and compassionate. Although busy like all GPS, this practice provides excellent service across the board.
GP surgery review: family-doctors
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
Staff are always friendly and helpful.  Will try to accommodate with enquiries and go out of there way to help you.
GP surgery review: family-doctors
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
Easy to address my problem with helpful recommendations. Well isolated waiting room which allows comfort and isolated from other patients.
GP surgery review: family-doctors
Title: Outstanding Care
Rating: 5 out of 5
Visited: March 2022
As always, not only was I confident I was getting the best medical provision, I also felt the doctor really listened to me and was concerned for my overall well-being. I have been attending this practice for nearly 35 years for my own needs and those of my children and really value this continuity. The level of care has been excellent throughout, adapting to my changing needs from young adult to old codger! Despite the demands of Covid I know that if a problem is urgent or worrying, I can discuss it with a doctor over the phone the same day and will be seen face to face if that is needed. It is also useful to have a dispensary on site, especially as it is very quick and efficient.
GP surgery review: family-doctors
Title: Unhelpful staff and unlikely to get appointments
Rating: 1 out of 5
Visited: February 2022
I have been trying to get an appointment for days.

It just won’t happen. Phone lines jam and queues form by the door.

Staff are clearly at their limits as they are short and often could be interrupted as rude.

If you are sick and registered with this GP, just go to a walk in.
GP surgery review: the-grange-medical-practice
Title: Prescription Error
Rating: 4 out of 5
Visited: September 2023
I recently made a request by email for three medications. Only the first two were delivered and following a phone call it seems that the third item was not requested internally due to an administrative error. 
I am awaiting this last item to be prescribed and delivered in due course.
GP surgery review: the-grange-medical-practice
Title: Not very good
Rating: 1 out of 5
Visited: September 2023
Being told I could not see a doctor when I was breathless by a rude receptionist, I'm not one to goto the docs all the time but when I really needed to see one nobody cared. Got told I could have a phone call appointment 4 days later, not very good at all
GP surgery review: the-grange-medical-practice
Title: Prompt Treatment
Rating: 5 out of 5
Visited: September 2023
Unfortunately I do have Occassion to use the Grange Group Practice services on a regular basis.  Every time I use them I am even more impressed. They appear to have a great system in place for dealing with people in a quick and efficient manner
GP surgery review: the-grange-medical-practice
Title: Getting better
Rating: 4 out of 5
Visited: September 2023
We have been using the Grange for 25 years and since the old partners left we noticed a down turn in service longer telephone waiting times hard to get appointments etc .Over the last year we have seen an improvement across the board and we now feel confident in the practice
GP surgery review: the-grange-medical-practice
Title: Pleasure to speak too
Rating: 5 out of 5
Visited: September 2023
Had an issue health wise spoke to an extremely helpful receptionist who immediately sought a consultation for myself within 4 hours doctor rang me and sorted my issue well done the Grange
GP surgery review: the-grange-medical-practice
Title: Blood taking appointment
Rating: 4 out of 5
Visited: September 2023
Went for blood taking ,was given an early appointment as I was fasting. In promptly. Nurse taking the specimen was very pleasant and professional.
GP surgery review: the-grange-medical-practice
Title: Grange practice
Rating: 3 out of 5
Visited: September 2023
Getting an appointment is not an easy task as I had to wait two weeks before I could get an appointment some receptionists are not very helpful and all information about the patient isn’t passed on quick enough
GP surgery review: the-grange-medical-practice
Title: Very good practice
Rating: 5 out of 5
Visited: September 2023
Having seen a practice nurse who then booked me an appointment with the doctor later the same day could not of been better service .
GP surgery review: the-grange-medical-practice
Title: Requires leadership
Rating: 3 out of 5
Visited: September 2023
I have been prescribed a course of tablets that should have lasted two months for an effective outcome. I was only given one month’s supply and have tried to request the second month in order that I will not lose the benefit gained. Fourteen tablets were then prescribed (nearly four weeks ago). However, the Practice stated that I needed a ‘prescription review’ and a blood test before getting the remaining tablets. A telephone consultation with a member of the Pharmacy Team was arranged. I requested an afternoon call as I had a funeral in the morning. I was informed that the Pharmacist could not work to a given timescale, as they were working at home, but the message would be passed. I returned early from the funeral and waited all day from that time but never received a call. The first available appointment for a blood test was for after the prescription review which appeared to be completely the wrong way round. It has now been eleven days without the tablets. I worry that all the benefit from the original course of tablets will now be lost.
GP surgery review: the-grange-medical-practice
Title: Repeat Perscription
Rating: 4 out of 5
Visited: September 2023
Unable to reorder through nhs app, I phoned Grange Practice, I was told I could override it on the app, I could not find this, rang my chemist, he said he has had lots of people complaining with the same problem, phone surgery again, told I needed a review and I would get a phone call, nobody rang me, I tried to reorder again and it worked, I would have appreciated a txt to let me know and if I have to have a review I will call at the surgery for a blood test if required. All a bit over complicated. Keep it simple!
GP surgery review: ossett-surgery
Title: Efficient and Friendly service
Rating: 5 out of 5
Visited: March 2022
I have telephoned and visited the surgery a few times in resent days. Each time i have received a very welcoming and efficient service by all doctors and staff.
GP surgery review: ossett-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: March 2022
Rang up with an enquiry and call was answered within 1 minute. The receptionist was extremely helpful and was able to assist me and book a consultation for a review. Always happy with the staff here they are friendly and helpful.
GP surgery review: ossett-surgery
Title: Can never get an appointment
Rating: 2 out of 5
Visited: March 2022
No matter how hard we try, ringing every morning for an appointment, only to be in a ridiculously large queue or to be told there are no more appointments available.

Both my wife and I have had the same experience. My "visited" date was the last time I was attempting to get an appointment to see someone but this never happened.

They used to be good until they merged with another Surgery. Now this call on the day to get an appointment approach has really caused a decline in level of service. 

I'm sure the staff are friendly enough but I'll never know. Please address this method of obtaining an appointment. It doesn't work and frustrates us all.
GP surgery review: ossett-surgery
Title: Helpful and efficient
Rating: 5 out of 5
Visited: February 2022
Every time I have visited the surgery, all of the staff have been very friendly, helpful and professional.
GP surgery review: ossett-surgery
Title: Amazing people skills
Rating: 5 out of 5
Visited: February 2022
Today starting from the call back telephone call I received to try and see a doctor your staff were very considerate and helped me work around a blood appointment the same day 
When I arrived I was helped and have only praise for all staff ..
GP surgery review: ossett-surgery
Title: Rapid service when I needed it
Rating: 5 out of 5
Visited: February 2022
I must praise Doctors and staff at Ossett Surgery today. Really helped me when I needed. Full marks!!