janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: nutwood-medical-practice
Title: Fantastic Service
Rating: 5 out of 5
Visited: October 2022
Contacted practice on behalf of my daughter. Used the online AskMyGP service.  From initial contact only took 20 minutes for a GP to assess the problem remotely and have a prescription sent to the local pharmacy.  Incredibly reassuring to have this response on a Friday afternoon before the weekend.  Have also experienced rapid face to face assessments for the family when needed previously.  Keep up the fantastic work Nutwood - the local community is very fortunate.
GP surgery review: wraysdale-house-surgery
Title: Friendly, quick and effective service
Rating: 5 out of 5
Visited: July 2023
After developing a problem while leading a school trip the staff at this wonderful surgery provided quick and friendly access to  medical help and also the medication that was required.
GP surgery review: wraysdale-house-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: April 2023
I needed an urgent appointment whilst visiting the area. The staff were very helpful and I was seen the same day. They even dispense medication which was useful as the nearest chemist about 10 hilly miles away and I was on a bicycle. 

The practice was welcoming, friendly, efficient and effective. It almost made being unwell a pleasure.
GP surgery review: wraysdale-house-surgery
Title: Instant attention
Rating: 5 out of 5
Visited: March 2023
On making an appointment for a health problem I was given an appointment immediately and could not believe I had a referral letter two days later letting me know which hospital would be in touch for an appointment This in todays world is an amazing service from an amazing practice that has time and care for its patients
GP surgery review: wraysdale-house-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: September 2022
Professional and caring treatment with understanding and caring  medical professionals ready to listen and reassure when concerned arose
GP surgery review: wraysdale-house-surgery
Title: Loverly practice
Rating: 5 out of 5
Visited: May 2022
While having a restful break in Coniston I had need of a GP. I phoned late afternoon and got an appointment, in person, the very next morning. The doctor I saw was thorough, very pleasant and explained everything they was doing. They made me feel that for those 10 or so minutes I really was entirely what they was concentrating on. This made me feel safe in there hand and, in a very good way I guess we would all like to feel with our GP. However for most of us that feeling has been long gone for many years. The two ladies on reception were very friendly in person and on the offering to drop a proscription of as the practice is also a pharmacy. The counter staff also being trained dispensers and the practice also does blood tests. With all this warmth my proscription still when straight back to reception/pharmacy before I had chance to ask and everyone seemed knowledgeable and caring. Thank you

Visited May 2022
GP surgery review: briarwood-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: January 2023
Very loyal and friendly Receptionists. I have been visiting the surgery for consultations since childhood and the quality of service has always been excellent.

Keep up the good work. Well done to you all.
GP surgery review: briarwood-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Friendly staff who are always ready to help. Generally feel well looked after by all staff at theirs practice
GP surgery review: briarwood-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Good practice with some online myGP and text message invites/reminders . Quick and efficient service
GP surgery review: briarwood-medical-centre
Title: Excellent
Rating: 5 out of 5
Visited: September 2022
Went for my flu jab..quick, efficient and painless.Great staff! I was in and out in no time. I have peace of mind
GP surgery review: briarwood-medical-centre
Title: Exceptional practice
Rating: 5 out of 5
Visited: September 2022
Friendly but professional staff, efficient and helpful. Take care of patients in the medical aspect with reminders & keep you up to date with health matters.
GP surgery review: lane-ends-surgery
Title: Great practice in hardtimes
Rating: 5 out of 5
Visited: July 2023
So been with surgery many many year's and have had so many health problems from being very young. And on going. I think the surgery is run by two upstanding doctor's. Also the new receptionist are very good and always do anything they can do to help. So thank you everyone for doing a great job. Under alot pressure as the covid viruse's are still out there. Thanks again keep safe everyone.
GP surgery review: lane-ends-surgery
Title: 1st visit
Rating: 3 out of 5
Visited: April 2023
Had my 1st ever visit to the surgery today, the doctor I finally got to see was very good explained the situation clearly and was very thorough easy to listen too
GP surgery review: lane-ends-surgery
Title: Another blunder
Rating: 1 out of 5
Visited: March 2023
Once again called in for an unnecessary appointment! This time for a flu jab when my records clearly show I have already had one. Who on earth is running this place?
GP surgery review: lane-ends-surgery
Title: Efficient Practice
Rating: 5 out of 5
Visited: December 2022
Recently I have had several appointments to attend 
Seen different doctors but all been very good and thorough 
Also seen a practice nurse today Wednesday  14th December  who was very good I have read some of the reviews of patients not very happy with this practice but I personally have always been treated 
Well by Doctors Nurses and Receptionist
GP surgery review: lane-ends-surgery
Title: Flu spray / jab
Rating: 2 out of 5
Visited: November 2022
I am still in disbelief that a working medical practice is still short of the flu spray / jab for toddlers. 2 months of ringing up twice a week to find out if it's in. When asked if they can source where may have it they don't help. But will happily sit there with tea and biscuits whilst watching a 90 year old struggle to check in to their appointment. This needs sorting
GP surgery review: lane-ends-surgery
Title: A Caring Practice
Rating: 5 out of 5
Visited: September 2022
My Father has been a patient there for most of his life and the care that he has received has been first class.  The receptionist are always helpful and caring and have always made sure that my Fathers needs are met.  The GP's will go to great lengths to ensure the health and wellbeing of their patients and have provided me with so much support over the last 12 months.  You certainly get a sense that all the staff genuinely care.  Highly recommend
GP surgery review: lane-ends-surgery
Title: Front line staff are rude and lack knowledge
Rating: 1 out of 5
Visited: September 2022
The staff need to read up on the rights and laws surrounding temporary residential registration through the NHS and BMA websites before they refuse patients treatment and tell them to clog up emergency services for  migraine and vomiting.

It is not patients clogging up and destroying the NHS it is staff at GPs
GP surgery review: lane-ends-surgery
Title: Shocking
Rating: 5 out of 5
Visited: August 2022
Trying to get through to the surgery on the phone is an absolutely nightmare, if you dont get the engaged tone, it just rings and rings and rings (well you get the picture).
If you are lucky enough to get through - it is either very easy to get an appointment or no you have to ring back.
You used to have appointments available via the digital apps but all that seems to have gone by the wayside for some reason!
GP surgery review: lane-ends-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: August 2022
Had telephone appointment at 8-30 this morning spoke to doctor who invited me in for a face to face appointment at 9-30 same day .Great service from the admin staff to the doctor also went in to see the doctor spot on time well done lane ends surgery on efficient service
GP surgery review: lane-ends-surgery
Title: Excellent Healthcare
Rating: 5 out of 5
Visited: June 2022
Phoned at 08.00, answered almost immediately. Explained my symptoms to be told Doctor will call you. Within 5 minutes The Main GP rang and after listening to me and asking questions, asked me to attend the surgery at 8.30. Receptionist welcomed me with a smile (as always) a 4 minute delay then saw a medical practitioner who was so very kind. She checked me over and diagnosed me. Antibiotics prescribed…. Collected these and was back home in bed by 09.10. Been with this Practice 33 years and they have never let me down. I have a life long medical condition, but it’s well managed by the surgery - Thankyou!
GP surgery review: north-preston-medical-practice
Title: Very thorough
Rating: 5 out of 5
Visited: November 2022
GP very helpful. Got an appointment within a few days. Thorough investigations into my symptoms. Felt listened to, treated with kindness and respect. Thank you for a top class service.
GP surgery review: north-preston-medical-practice
Title: Very caring
Rating: 4 out of 5
Visited: October 2022
My phone call for an appointment was answered quickly and the receptionist was kind and professional. I had a week long wait to discuss a non urgent issue with GP, which I think is acceptable. The GP on the day was caring and listened well. She was thorough with the examination and spent time asking questions. Further tests were ordered to ensure right diagnosis was made. Information sheets about the possible diagnosis were given to me and also explained verbally.  Advice on how to manage the condition at home and at work was also given. The appointment did not feel rushed and I felt confident that my needs were being met. I have nothing but praise for this GP who once again has provided me with an excellent level of care.
GP surgery review: north-preston-medical-practice
Title: very caring staff
Rating: 5 out of 5
Visited: August 2022
I have been completely supported by the nurses in the diabetic clinic I feel they have done everything to help me.  Any problems I have had have been resolved.  Thank you so much.
GP surgery review: north-preston-medical-practice
Title: Accommodating Practice
Rating: 4 out of 5
Visited: April 2022
Diabetic concern led to applying for a rapid appointment. As a result several actions were put in place, including “bloods” (various) arranged specially to accommodate a trip abroad (within nine days of consultation) and soon thereafter a telephone consultation. 

Very grateful to the Practice Sister who made sure I was fully informed regarding mitigating behaviour I should take to assist ‘recovery’ to an acceptable state. 

Greatly appreciated - thank you. 
All this at the end a very busy Friday for the Sister and an equally busy week leading up to a Bank Holiday!
GP surgery review: north-preston-medical-practice
Title: Great doctors surgery
Rating: 5 out of 5
Visited: February 2022
I’ve used this surgery for many years. Reception staff are always helpful. Not seen a Dr for years but I do see the practice nurse every couple of months. I cannot say enough good comments about them. Professional, happy and a credit to the nhs.
GP surgery review: north-preston-medical-practice
Title: Great practice nurse
Rating: 5 out of 5
Visited: February 2022
Visited the surgery for advice and check up. I was very nervous and very low.
DJ the practice nurse was reassuring, positive and caring.
I left with a smile on my face. I look forward to seeing her again in three months.
GP surgery review: north-preston-medical-practice
Title: Good
Rating: 4 out of 5
Visited: February 2022
Very quick to book by phone. Short wait for appointment. Friendly and polite service. Efficient and business like with full explanation and opportunity to question. A very good experience.
GP surgery review: north-preston-medical-practice
Title: Nurse
Rating: 5 out of 5
Visited: February 2022
Had an asthma and diabetic review recently with the nurse. Explained everything so that I understood how important it was to reduce my blood sugars.
GP surgery review: park-view-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: January 2022
Efficient and very helpful in all respects. Telephone contact is good and prescription line quick and effective. I have been with this practice for over twenty years and have always been happy with my treatment.
GP surgery review: park-view-surgery
Title: Great Telephone Experience
Rating: 5 out of 5
Visited: January 2022
I am newly registered to the practice and rang today at 9am. The phone was answered immediately and a knowledgeable, helpful member of the reception team was able to resolve my query whilst on the phone. This ensured I had immediate access to requesting repeat prescriptions via the NHS App.
GP surgery review: st.-mary's-health-centre
Title: Caring and Professional Practice
Rating: 5 out of 5
Visited: January 2024
I needed to see a doctor urgently, and after describing my condition to reception staff, I was able to get a same day appointment. The doctor listened carefully to me and understood my issues. He had a thorough conversation with me, prescribed medication, and arranged follow-up. I felt that someone really cared about me and this is my overall impression of the Practice at St Mary’s. Thank you.
GP surgery review: st.-mary's-health-centre
Title: Ten out of ten
Rating: 5 out of 5
Visited: November 2022
When reading about the problems some people experience with their GP practices I immediately thought “we’ll, ours isn’t like that!” If you need to see a doctor then you will be seen very quickly. The triage service quickly sends you in the right direction and whenever you ring the service is friendly and helpful. It is not unusual for the Senior Partner to ring you for fairly routine matters. Very hand on!! Thank you Penwortham St Mary’s.
GP surgery review: st.-mary's-health-centre
Title: Wonderful care.
Rating: 5 out of 5
Visited: October 2022
Upon the recent deterioration in the health of an elderly relative, the practice have leapt into action and helped us enormously by arranging samples, tests, prescriptions, home visits, district nursed and a whole "MOT" to quickly identify and treat issues. The staff and Doctors have been truly wonderful and truly caring. Thanks to all of you.
GP surgery review: st.-mary's-health-centre
Title: Caring service
Rating: 5 out of 5
Visited: September 2022
For the last two years I have been having various health problems, and I can only say the Doctors have been so helpful and i have felt like they cared and I was not just ‘another old lady’ well done St Mary’s Surgery. We are getting there!
GP surgery review: st.-mary's-health-centre
Title: Prompt and efficient advice
Rating: 5 out of 5
Visited: August 2022
I had a day surgery last Monday and suspected early warning signs of possible infection in the wound , I have previously had an infected wound and naturally didn’t want another. I was allocated an emergency appointment and the doctor checked the wound and ox’s antibiotics until my consultant can review me on Tuesday of next week .
I  am so grateful for this intervention,well done St Mary s
GP surgery review: st.-mary's-health-centre
Title: Very poor reception experience
Rating: 5 out of 5
Visited: July 2022
The quality of care from the professionals is exceptional, however the standard of reception staff is abysmal. No polite 'hello', rarely a smile and if one is dealing with the person at the back of the reception area one has to almost shout as she refuses to leave her seat. It's as though patients are an irritant. Also, chewing gum is not a good look and indicates a complete lack of professionalism.
GP surgery review: st.-mary's-health-centre
Title: Good Doctors, Bad experience with reception staff.
Rating: 2 out of 5
Visited: April 2022
The Doctors in this practice are always polite and happy to help, however some of the reception staff are not polite and promise they will help and sort out requests but never do it. My recent experience was again a very negative one, it seems the reception promise to do things but just don't bother to do what they said they would. Either that or who they pass it on to - does not do their job, I cannot be sure which.
I do not normally write this kind of negative response, much prefer to write positive things, but sometimes it has to be said in order to hopefully make some change.
GP surgery review: st.-mary's-health-centre
Title: Incompetent
Rating: 1 out of 5
Visited: January 2022
Went in to get a medical examination for D2 license, receptionists incompetent and didn't know what they were on about took about 15 mins just to tell me id have to go to the other branch for a doctors appointment
GP surgery review: the-park-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: January 2024
Since moving to the area 2 months ago my wife and I have received excellent service from a great team at the practice, blood tests, breast screening, available appointments, information, support and the NHS app have improved our opinion about a much criticised NHS service.
GP surgery review: the-park-medical-practice
Title: Very friendly and professional
Rating: 5 out of 5
Visited: December 2023
Pleasantly surprised at how efficient they were. Problem solved! There is much criticism of the NHS but this part of it could not be faulted.
GP surgery review: the-park-medical-practice
Title: Good information given
Rating: 3 out of 5
Visited: November 2023
A review for my medication was very thorough and informative felt like I was listened to and also given a lot of information thankyou
GP surgery review: the-park-medical-practice
Title: Help and advice when needed.
Rating: 5 out of 5
Visited: October 2023
Thank you, I've always got help and advice,  when helping an elderly parent. The surgery has always managed to fit them in for appointments, or given advise over the phone. Thank you
GP surgery review: the-park-medical-practice
Title: Very helpful and informative
Rating: 5 out of 5
Visited: September 2023
I had a telephone consultation with the clinical pharmacist regarding a recent blood test, some new medication and an overall review of my current treatment plan. I found him to be clear, helpful and considerate throughout and gave me a simple explanation as to what the issues are and how best we address them. Throughout the consultation he sought my consent, concordance and checked my understanding periodically which made for a very reassuring appointment.
GP surgery review: the-park-medical-practice
Title: Awful service - always dread ringing
Rating: 1 out of 5
Visited: March 2023
I always dread when I have to ring this surgery, which I have never experienced before with any GP surgery. The reception staff are incredibly rude and dismissive and have very few people skills. The processes are also completely unrealistic for working professional parents with busy jobs and lives - giving a very small window of the day to call is just not feasible for everyone. The GPs seem ok but it's a mixed bag - I spoke to one GP when I had worrying symptoms a few months after giving birth. I was told they wouldn't see me until the symptoms had been ongoing for 6 months. Spoke to 111 and they were very shocked and said I should be seen within three days. I really don't trust the surgery and unfortunately think it's symptomatic of the fact the NHS is failing.
GP surgery review: the-park-medical-practice
Title: Rude, unhelpful staff
Rating: 1 out of 5
Visited: March 2023
Not the place for working adults that haven’t got hours to wait on the phone or in blood clinics. I cannot fault the doctors and nurses of this surgery. Unfortunately it’s near impossible to see any of them. The telephone booking system is a joke, and completely unfit for purpose. There’s always 30+ people in the queue at 8am. Ring at 10 and all emergency appointments have gone. Record management is poor, had staff phone me with incorrect information. Incorrect information put on med files. Referrals sent incorrectly or with incorrect or no information attached! Receptionist staff are loud, rude and unhelpful. Yet to meet one who looks like they enjoy their job or speaking to people. Most recent experience, I was left waiting on the phone whilst they discussed their shifts for the week and how delicious certain foods are, for them to come back and claim they were “consulting with their supervisor”. People ring the gp for help. Often worried or upset, and frustrated having waited for so long to get through. It would not go amiss if the person answering the call could be kind and not rude and abrupt, like it is a huge inconvenience to be calling in the first place. Repeat meds get missed, despite them being the same for years, things don’t get ordered, getting bloods taken is literally months of waiting for an appointment or jog along and wait for 3 hours at the nearest blood clinic. Disabilities completely ignored. Elderly patients treated with a complete lack of respect for not adapting to mobile apps and hours of waiting on the phone, then chastised when they come into the surgery with queries. Must be someone complaining their prescription never got sent through to the pharmacy every time I’ve been in. Poor and getting worse. Removed ability to book general appointments online during covid, keep taking on more patients, claim they’re booked up and then you turn up and there’s no one there. Would not recommend at all, and it’s a shame because every dr/nurse I’ve seen has been brilliant, and the pharmacy staff are fantastic always really helpful. It’s a real shame the receptionist staff and general organisation bring the place down.
GP surgery review: the-park-medical-practice
Title: Very satisfied
Rating: 5 out of 5
Visited: September 2022
Always get a great response from reception staff Doctors are fantastic nothing is to much trouble . I always feel confident in their opinion . Well done
GP surgery review: the-park-medical-practice
Title: Absolutely useless
Rating: 1 out of 5
Visited: July 2022
This place is a joke. Can't get the absolute essentials / basics right. Ordering medication is a true ordeal and it's a 50/50 chance you're gonna get the right stuff. Countless hours running around trying to fix their mistakes. Utterly inept. Also you try to speak to someone or see someone, good luck. Yet on a recent visit to the surgery the place is completely desolate. Its like covid has been used as an excuse to just shut down and do the bare minimum. Better off going to a walk in centre and waiting hours to be seen.
GP surgery review: the-park-medical-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: April 2022
I was transferred to this practice after the doctor (the worst, least empathic, rudest, useless gp ever) at another location resigned (great).
The park medical practice changed my life. Here I have the best doctor ever!!! I finally received diagnosis I was due to get at least 40 years ago and although I am still adjusting to it and am not that well, it answered every question I have ever had. My gp is great, empathic, pro active, great listener and opposed to my previous gp, does not look at the time but gives their full attention to the patient. 
The staff overall is great and there was only one glitch due to the genuine mistake which was rectified extremely quickly and efficiently. I, personally only have praise for Park Medical. I can see that people complaining about waiting time but we have to remember that neither gp's or patients are robots and people have different needs which requires different approach and time. My experience so far with Park Medical team is amazing!
GP surgery review: oswald-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
I just want to say a huge thank you to the doctors who i saw today in the clinic. They was both really assuring with me when i was feeling anxious about my minor surgery. They made me at ease. Couldn't thank them both enough on how lovely they was.