janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: rushden-medical-centre
Title: Brilliant
Rating: 5 out of 5
Visited: December 2022
Called 111 this morning given a telephone appointment for my son. Nurse practitioner called asked me to bring him down. Very easy quick and efficient. The receptionist was lovely the nurse practitioner was absolutely brilliant. Thank you
GP surgery review: rushden-medical-centre
Title: Unusable
Rating: 1 out of 5
Visited: December 2022
This GP is horrendous , I have never been fobbed off to a hospital so much , I can't even get telephone appointments for my children's needs ,this GP cannot handle the amount of patients it has , you will be phoning for weeks to obtain an appointment for 2023! How on earth is this still operating
GP surgery review: rushden-medical-centre
Title: Great Service
Rating: 5 out of 5
Visited: November 2022
I called just after 8am and by 8:10am I had been booked in to see the GP by a very friendly lady. I arrived for the appointment and was seen by the doctor without delay. He was professional and really listened to what I had to say. I found everyone to be extremely kind and it felt like a premium service, which I have not experienced at other surgeries before. Thank you Rushden Medical Centre!
GP surgery review: rushden-medical-centre
Title: Easy and quick
Rating: 4 out of 5
Visited: October 2022
Rang up for an appointment. The line was busy so I pressed "1" for a call back. Was called back in 30 minutes. Spoke to a lovely, polite receptionist. Was given an appointment for 4 days time. Wasn't urgent so I was happy with that. When I went into the surgery for my appointment, I only waited 2 minutes after my time to be seen. Overall, everyone was very polite and helpful. Everything was explained to me. Was even offered a chaperone.
GP surgery review: rushden-medical-centre
Title: Never any appointments and poor service
Rating: 1 out of 5
Visited: October 2022
This surgery is no longer fit for purpose and we need someone to step in and support their patients. I have been trying for weeks to get an appointment for my daughter who simply needs to be referred back to the hospital. If you call at 8am, as they insist you do, you can be kept on hold for up to 50 mins. This is such a nightmare when you start work at 8am. They say to try certain dates to get prebookable appointments but when you call or pop in that day they never have any. I also use the NHS app but never any appointments. They even have a call back service now but when they call back they just tell you all the appointments have gone for the day. Today I was told over 150 calls had been made to the surgery before 9am. When I suggested they needed more GP’s the receptionist agreed. I don’t even know who works there anymore. I could not tell you who my actual GP is.
GP surgery review: rushden-medical-centre
Title: Dreadful
Rating: 1 out of 5
Visited: September 2022
Keep trying to get appointment but never any doctors available , this is really worrying.Not good when you have to go to a&e to be seen.This used to be a great practice . Rushden medical center please think about people.
GP surgery review: rushden-medical-centre
Title: Good review
Rating: 4 out of 5
Visited: September 2022
I have read the reviews on here and I personally have had a very good experience today. I spoke to a nurse practitioner and she was absolutely brilliant! She gave me some great advice, some names of counselling on how to help with my mental health. She really listened and spoke to me for a while, she let me say everything I needed to say without interruption she spoke to me like she actually knew me and actually cared. I thanked her several times as I had been heard and she went above and beyond to try and help me. Not only listening and giving me advice, people to talk to, apps, counselling, she really was so nice I came off the the phone feeling better as someone listened to me and treated me like a person and like she cared. Best person I have spoken to. Very caring and kind! Didn’t rush me at all let me speak in my own time when I was ready. Also the receptionist I spoke to was very kind i struggle to talk on the phone about my mental health and she was so good she let me take some time and I started telling her why I was calling, she seemed very kind down the phone. Didn’t rush me and told me it was ok take your time. Generally had a good experience, was happy with who I spoke to couldn’t fault them. Thank you for listening, really helped me.
GP surgery review: rushden-medical-centre
Title: no help
Rating: 1 out of 5
Visited: August 2022
worst medical centre ive ever been to. ive tried to book myself 5 times in for an appointment through the past 3 months. i managed to book an appointment in 2 weeks since i called over the phone. they called me during my work hours, and when i didnt answer, they didnt call again. when i tried calling back, they didnt answer. ive went in to try and book myself but a woman with black hair said there was no available spaces and told me to go home and call in the morning.

today, my daughter had another intense nosebleed at home and i decided to drive her to rushden medical centre. of course i got the answer to go home or to a&e. nobody even came out to check on her or didnt recommend how to stop it.
GP surgery review: rushden-medical-centre
Title: dismissive inconsiderate behavour
Rating: 2 out of 5
Visited: June 2022
Confusion over an appoinment time I  had understood over the telephone and that logged  on their sysyem, effectively meant I arrived 5 minutes 'late' rather than 5 minutes 'early'. I had to wait a furher 5 minutes to speak to the receptionist only to be told my appointment had been for 2.10pm not at 2.20pm. Due to this discrepancy, which should have amounted to no more than 5 rather than 10 minutes, the nurse refused to see me, this after I had waited for a further 25 mins. A blood pressure assessment takes only a few minutes. I have had surgery for a cranial bleed - so much for pateint care and consideration. This practice expresses no appropriate regard for a patient's clinical welfare.
GP surgery review: rushden-medical-centre
Title: worst practice ever. Embarrassing
Rating: 1 out of 5
Visited: June 2022
3000 words isn’t enough. Absolutely terrible. Can’t get an appointment. I was booked in an appointment for FIVE WEEKS TIME and when I got to the surgery they told me it was a call with a clinician. 
I have been sick for 2 months and not seen a dr once. Just a few calls when they just say got to a&e or go urgent care. Then we wonder why the hospitals are full
GP surgery review: the-cottons-medical-centre
Title: not very good
Rating: 2 out of 5
Visited: March 2023
Never responded to requests for follow up phone calls after blood test results, these were promised from Reception and Test results.
Received no explanation of my test results and no follow up from doctor?
GP surgery review: the-cottons-medical-centre
Title: Appalling
Rating: 1 out of 5
Visited: February 2023
Rang to get emergency appointment, connected within 5 seconds of the clock turning 1.30 to be told all appointments gone (how do they know everyone else on phone wanted appointment)  Spoke to 111 who then contacted drs, drs said they would arrange for me to be seen, I hadn’t heard anything by 6pm, rang drs, and was basically laughed at that 111 would have contacted them because they only have 4 slots and when I asked how all appointments had gone within 5 seconds, was told in a very angry voice it was because they have 10,000 patients, I didn’t raise my voice, I just wanted to know how that was possible and didn’t appreciate being spoke to in that way. Anyway rang 111 back and they got my file and double checked and confirmed everything had been sent through to the cottons.  (Someone was lying).  In the end 111 had to arrange for myself to see a gp late in the evening to obtain some anti biotics which due to low immune system was very important.   I know the dr,s are flooded with patients, but certain admin members need improvement on there people skills and getting their paperwork in order, the last lot of paperwork I gave them had to give it to them 3 times and they make out your lying.  It’s frightening especially now I have a rare illness that I have to rely on these people to help keep me alive.
GP surgery review: the-cottons-medical-centre
Title: Worst doctors I’ve ever been too
Rating: 1 out of 5
Visited: November 2022
Worst doctors I’ve ever been too, my daughter is 2 and has autism and is non verbal, so she can’t tell us what’s wrong, so getting a doctors appointment is vital so we can help my little girl, I rang for 3 days for on 0800 and 1330, as she’s had a lot of problems with her chest since she was born and can never get any appointments, had to ring 111 just to get an appointment at the cottons, this week I’ve had to do the same, called 111 for an appointment but had a phone appointment instead from the cottons, they said 14:50, it’s now 10:30am the next day and I’m still waiting for that call after being promised it was going to be last night, it’s actually ridiculous now, they need to be re-managed and sorted out
GP surgery review: the-cottons-medical-centre
Title: Getting much better
Rating: 3 out of 5
Visited: August 2022
Rang today to make an appointment with the nurse for a tetanus jab, was 12th in the que on the phone system, that is a move in the right direction to know where you are in the que, it took only 5 minutes to speak with  a male receptionist,  he was very helpful and made an appointment for 14.20 same day. Saw the nurse, she was lovely and very upbeat, i felt very encouraged by the service, so lets hope it continues on the up, would be nice to have some low level music playing in the waiting room. 👍
GP surgery review: the-cottons-medical-centre
Title: Rude receptionist
Rating: 2 out of 5
Visited: March 2022
Called this morning to discuss my medication and a procedure I need doing and was greeted by the rudest most unhelpful receptionist ever. I was told of a procedure done here a few weeks prior when I called with a lovely receptionist, but this receptionist was extremely rude telling me I will have to call back despite me having to wait in the 20 minute call queue.
GP surgery review: the-meadows-surgery
Title: Great staff
Rating: 4 out of 5
Visited: March 2023
Lovely friendly staff and the nurse I seen was so nice, friendly receptionist on the phone and in person. Shame you have to ring at 8 am for appointments as it took a while to answer and this might be difficult for some people.
GP surgery review: the-meadows-surgery
Title: Great team
Rating: 5 out of 5
Visited: February 2023
Whilst it is extremely hard to get on the daily triage list at times (this is a national procedure) I have always found the team to be very helpful help. Everyone knows the pressure that the NHS is under, and the staff at The Meadows continue to demonstrate their commitment to serving the public.
GP surgery review: the-meadows-surgery
Title: Nursing
Rating: 5 out of 5
Visited: February 2023
All the staff at the surgery have been amazing.  So friendly and helpful.  I've had to attend daily for about a month and everyone has been welcoming, approachable, professional and knowledgeable.
GP surgery review: the-meadows-surgery
Title: Uncontactable
Rating: 2 out of 5
Visited: February 2023
The last 4 weeks both myself and my partner have tried multiple time to contact the surgery by phone. Every time it comes back as the number not being recognised. This morning my partner rang multiple times and never even got into a que to be answered. It's awful! My partner still has not been able to speak to anyone at the surgery let alone a medical professional.
GP surgery review: the-meadows-surgery
Title: Good Service
Rating: 3 out of 5
Visited: February 2023
I called and got through, asked if I could see a lady GP, receptionist was lovely and I was seen by a very nice lady GP. I couldn’t fault the practice today for the way I was treated.
GP surgery review: the-meadows-surgery
Title: practise review
Rating: 3 out of 5
Visited: January 2023
My experience today 13/01/23 with the nurse was excellent she was very professional and I was more than happy with the outcome. However, I am not satisfied with how the practice is now run, very frustrating being left on the phone for a long time and then being told there are no appointments but could try other options. the practice needs to return to pre covid processes and procedures. some people need to be able to be reassured by their Dr that their problems are not serious, these same people are now going to A E contributing to the current clogging of the system
GP surgery review: the-meadows-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Went in for blood tests.  Appointment bang on time.  Seen by two lovely nurses including new Practice Nurse who actually did the blood tests   They were both lovely and friendly put me at ease didnt feel a thing.  Nurses at this Practice (been with them almost 18 years) have always been wonderful.
GP surgery review: the-meadows-surgery
Title: Great practice and staff
Rating: 5 out of 5
Visited: January 2023
Staff are always welcoming and friendly. Most of the time I can get an appointment same day but if there are none left the reception team are very helpful. The whole team seems to work well together and I am very happy with the service I receive.
GP surgery review: the-meadows-surgery
Title: Lovely staff
Rating: 3 out of 5
Visited: January 2023
I was lucky in getting my appointment and being called in early for it. The phones were relentless the whole time I was sat waiting. The nurse I saw was lovely, chatty, upbeat and efficient. This surgery is struggling to provide appointments, just like many others in the country at the minute. If the staff can help and accommodate though, they do!
GP surgery review: the-meadows-surgery
Title: Blood Test
Rating: 5 out of 5
Visited: January 2023
Appointment 8:20 am. For a blood test
Seen at 8:20 am
Very pleasant and professional staff
All finished and out of the building by 8:24am 
Perfect
GP surgery review: dr-abbas
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
My whole experience with this surgery has been thoroughly fantastic, from each and every member of staff. But the most outstanding, impeccable, professional,curtious, sensitive, service I have received has come from my family GP.
 He is polite, respectful,  kind, knowledge, with warm friendly approach and a ability to make you feel relaxed even when you my be feeling sensitive or anxious in anyway. 
I can honestly say that we're grateful to have such a wonderful competent doctor who cares about making a difference in people's well being!
 The reception staff are also very polite and curtious and friendly.
GP surgery review: denton-village-surgery
Title: Superb practice
Rating: 5 out of 5
Visited: July 2022
All the staff from admin, dispensary, nursing, doctors, paramedics...are a tribute to Northamptonshire and the NHS. We are very lucky to have them. Be kind. Practice staff are human too! Thank you.
GP surgery review: denton-village-surgery
Title: An example of how a practice should be run
Rating: 5 out of 5
Visited: June 2022
I feel very lucky that Denton is my practice. They are approachable, knowledgeable and efficient. They are totally on the ball even with the added strain of covid this past couple of years. The reception team, pharmacy, nurses, primary care paramedic and doctors all work in tandem and efficiently. Thank you
GP surgery review: denton-village-surgery
Title: Very efficient practice
Rating: 5 out of 5
Visited: March 2022
I was so impressed with the speed at which the practice dealt with my request. 
The staff were very warm and welcoming and nothing seems too much trouble. 
Thank-you.
GP surgery review: denton-village-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: February 2022
The staff sorted out a query I had about my medication. It was handled with such aplomb that I felt I must say how much we appreciate the Practice.
 
We work with people with learning disabilities, and their families, from throughout Northamptonshire. Lots of the people concerned feel they have not been well-served by their own various GP’s. Each time, we have to admit that our GP service have been absolutely wonderful with the service provided.
GP surgery review: denton-village-surgery
Title: Fab!
Rating: 4 out of 5
Visited: February 2022
All the staff has been lovely, they’re very attentive and very quick. I am young therefore I don’t have too many health issues thankfully, so I don’t attend the GP much. Every-time I have been and needing an appointment, the service was extremely fast and all the staff are really kind.
GP surgery review: weavers-medical
Title: Nurses brilliant
Rating: 4 out of 5
Visited: September 2023
I feel seeing a nurse is better I feel more comfortable you don’t feel rushed and get a good chat .with doctors I feel I am a inconvenient
GP surgery review: weavers-medical
Title: X-ray results
Rating: 5 out of 5
Visited: July 2023
I came in to surgery for my results to speak to GP, I have always been happy with Weavers Doctors Surgery, very good support, I also went to Physio and could not fault the Gentleman I saw he was very helpful and knowledgeable he explained my problems thoroughly, as I was a bit unsure of how I could get help with this previously, thank you.
GP surgery review: weavers-medical
Title: First class service
Rating: 5 out of 5
Visited: July 2023
I sent a message to the practice asking a question. The following day I received a message saying a face to face appointment had been made for me the following day. The GP I saw was lovely. At no time did I feel that I was wasting her time. The doctor apologised for keeping me waiting, even though I had been added as an extra patient. She had time to listen to my concerns. She arranged tests and, following the appointment she got in touch to ask me to make a further appointment to discuss the findings. I felt my concerns were being listened to and I was treated with compassion and respect the whole time. It is not the first time I have received first class service from this practice, so thank you, to every one of them, from receptionists to doctors. I so appreciate the care you give.
GP surgery review: weavers-medical
Title: Outstanding service!
Rating: 5 out of 5
Visited: June 2023
I have received excellent care and service from Weavers during the past couple of months. (and still ongoing) In particular, the nurses have been amazing, so supportive and caring towards me during this period, as I recover from my surgery with many regular visits to see them. The receptionists too have been wonderful, with their help in booking me in for multiple appointments during this time. Indeed all staff, including Dr’s when needed, that I have encountered during this time have delivered a friendly, caring and professional service. My family and I are extremely grateful for this superb care.
GP surgery review: weavers-medical
Title: Great  Practice but
Rating: 4 out of 5
Visited: June 2023
I have never had a problem with this surgery but after 21/2 hour trying  to get through, to be told, I cannot make an appointment have wait for a call from another department to book one. I have never missed an appointment in the last 70year that I have been a patient.
GP surgery review: weavers-medical
Title: Not enough words to commend.
Rating: 5 out of 5
Visited: May 2023
Always looked after and made to feel genuine care and concern. 
Care for the most vulnerable, 
Feel guided and protected by experienced medical Professionals.
GP surgery review: weavers-medical
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
From start to finish I was sorted out quickly and nothing was a issue. I never normally phone up for my self first time in years, and I do phone up for my kids the same always a lovely visit even if your poorly ect
GP surgery review: weavers-medical
Title: Good practice
Rating: 5 out of 5
Visited: April 2023
Dr very helpful with everything i asked about 
Sorted all my problems.could do with quicker appointment had to wait four weeks for mine. I think allmedical staff dr and nurses as. Well as reception.i was happy with srvice.
GP surgery review: weavers-medical
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Happy with the plan of care.addressed all my concerns. Made me feel comfortable. General practitioner was listening to all my problems. The treatment given was helpful.
GP surgery review: weavers-medical
Title: No problems this time
Rating: 4 out of 5
Visited: March 2023
All very good and a very pleasant and concerning doctor who had the time for you , was like the old days this time !  thank you
GP surgery review: headlands-surgery
Title: Telephone system
Rating: 5 out of 5
Visited: March 2023
Recent contacts with the Surgery much improved, the call back feature works well and is a great improvement on waiting on the line in a massive queue
GP surgery review: headlands-surgery
Title: Thorough investigation
Rating: 4 out of 5
Visited: March 2023
After a medication review with a nurse she escalated all my queries to experienced professionals within the practice
GP surgery review: headlands-surgery
Title: Gp was excellent
Rating: 5 out of 5
Visited: March 2023
Gp was very thorough, weny beyond what I was there for,have had good experience with this gp when my mum was terminally ill,I feel more hopeful after my appointment
GP surgery review: headlands-surgery
Title: Good practice
Rating: 4 out of 5
Visited: February 2023
very friendly staff.Helpful and make you feel at ease both doctors and nurses explained everything that was going on. Had my first ever bloody test while there on a visit and the Nurse that carried this out was extremely helpful. also had a recent health check up and again the nurse that carried this out was very helpful thanks everyone
GP surgery review: headlands-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: February 2023
If you can ever actually achieve an appointment with a doctor or nurse, the care from Headlands is good. However, to get that appointment, you will have to devote hours and hours to hanging on a phone and / or repeat dialling at 8am in the vague hope you will be one of the chosen few. Many of us have jobs where it simply isn't possible to spend an hour every day at 8am trying to get an appointment. I tried registering online (and had to physically visit the practice in my lunch hour to collect and drop off a form to register because the receptionists can't handle email) but there are never any online appointments available to book. I was recently texted by the practice asking me to arrange an appointment. I spent five hours on the phone over a number of days trying to get through - only to be spoken every time to by an incredibly rude receptionist who was absolutely no help and simply said there were no appointments before putting the phone down. I'm now looking to change to another GP who will hopefully be more supportive of people who work.
GP surgery review: headlands-surgery
Title: Caring doctor
Rating: 4 out of 5
Visited: January 2023
The doctor was very thorough, caring and interested in my background medical history and did not rush me although I needed to overstay my allocated time.
As with most surgeries these days getting an appointment is difficult and the telephone booking line struggles to cope.
GP surgery review: headlands-surgery
Title: Swift service, good doctor
Rating: 4 out of 5
Visited: January 2023
Called surgery to arrange a same day face-to-face appointment with GP. Arranged for later that day which I was pleased about about as I was concerned about my condition. The doctor I saw was very pleasant and listened to me as I explained, she showed empathy and checked me over before prescribing medication and telling me her plan of action. Very pleased and hope I see this doctor again.