janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: charlton-medical-practice
Title: Can't get to speak or see your GP.
Rating: 2 out of 5
Visited: October 2023
In the last two weeks my wife had a very bad ear infection, she tried the normal remedies but that didn't help. So over two weeks she rang for an appointment or phone call, she waited hours to get answer which which was that there were none or call backs, but to ring again after 14 00. She did that a few times but got the same result. She did once get a call from a Pharmarcy who advised using olive oil. She rang 111 and the lady accessed, and told her to phone the doctors again and she would get a call back within 2 hours. But it never happened. Now the doctors and medical staff are great people and have always been helpful, but the receptionists are another thing, they stick to some stupid rules and lack the ability to use their common sense and find away of helping people at difficult times. Their duty is to get people seen. If there is no appointments left in a morning, put them on the afternoon list or the next days list, if an emergency happens no one would mind waiting till was solved because you know you are going to be seen after. You know it makes sense, and it stops people getting upset and blaming the receptionist who's fault it really is. Eventally every body is happy
GP surgery review: charlton-medical-practice
Title: Excellent Appointment System
Rating: 5 out of 5
Visited: October 2023
I rang for a Doctors appointment this morning at 08.32. I was asked if I wanted a call back by the automated system. I said yes. 15 minutes later I received a call back from the surgery and was given an appointment for 10.20. Absolutely excellent service. The new system worked splendidly
GP surgery review: charlton-medical-practice
Title: Flu Jab Clinic
Rating: 5 out of 5
Visited: September 2023
The recent flu jab clinic held on 30/9/23 was brilliantly organised. The staff were superbly, efficient, professional and friendly. Well done to all those involved
GP surgery review: charlton-medical-practice
Title: Flu Jab Clinic
Rating: 5 out of 5
Visited: September 2023
I recently attended the flu jab clinic held on 23/9/23. The clinic was fantastically organised. Very efficient, very friendly and very professional. Well done to all the staff involved
GP surgery review: charlton-medical-practice
Title: Terrible
Rating: 1 out of 5
Visited: July 2023
You can never get through. I have tried calling to book an appointment for 2 weeks it kicks you out every time. The minute the lines open it says the phone queues are full. If you ring time after time after time you can't get through. No wonder excess deaths are through the roof if people can't see s doctor. Its disgusting.
GP surgery review: charlton-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Phoned one day, booked a phone appointment the next morning and saw the doctor the same day.  Very efficient and helpful.  Thank you.
GP surgery review: charlton-medical-practice
Title: How do you book an appointment beyond 2 weeks????
Rating: 1 out of 5
Visited: June 2023
A couple of weeks ago, I booked 2 x future dated (4 weeks or so away) appointments with the receptionist at the desk. Fabulous service, job done.

I have since tried to book further appointments and have been told they cannot now book appointments at the desk (even when I'm stood in front of them) and instead, I have to call the main line - but only after 10.30am

So, I call the main line - waited far too long in a call queue - to be told that they can only book appointments for the next 2 weeks... and regardless, there aren't any available, so to call this afternoon when the new lists will be released... (but only for the next 2 weeks anyway!!)

I now have to remind myself to call back, or visit the desk (whichever process they are following at that particular time, of course!) to book future dated appointments? - as requested that I book by my GP...
GP surgery review: charlton-medical-practice
Title: Excellent doctor
Rating: 5 out of 5
Visited: May 2023
Thank you to dr o' toole for his prompt care last Monday (22nd May 2023) for 'sorting' me out. his calm reassuring manner also the time he spent with me longer than the alloted time, refering me to phr also making sure I had the correct paperwork, thank you very much.
GP surgery review: charlton-medical-practice
Title: Not what it used to be
Rating: 2 out of 5
Visited: April 2023
The gp service in the uk seriously needs to be investigated and restructured. I've just been on hold for nearly 3 hours to be told that there's no appointments and to call back Monday! And then if I were to call back I imagine I'll be on hold for another 3 hours to be told the same thing. I work full time and can't take time off work if I can't be guaranteed an appointment. Besides which, I didn't need to speak to a gp today, I was trying to make an appointment for later in the week. There should be space allocated each week for people to book none emergency appointments. And gps should be open 7 days a week like other nhs services. This would surely free up a&e. I've been at this doctors my whole life and it's never, ever been this hard to talk to a gp. I won't bother calling back Monday- lets hope my illness isn't life threatening!
GP surgery review: charlton-medical-practice
Title: Caring practice
Rating: 5 out of 5
Visited: March 2023
On the many occasions I have used the practice, I found the staff and doctors to be very polite and careful of my needs 
And also very considerate
GP surgery review: hodnet-medical-practice
Title: Brilliant doctors surgery
Rating: 5 out of 5
Visited: January 2023
Rang today at 11am was seen at 11.40 had medication home for 12.15 brilliant service from reception staff to nurses and doctor thank you
GP surgery review: hodnet-medical-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: December 2022
The staff are friendly, kind and patient. It is very easy to get an appointment and they provide prescriptions promptly. Dr copper- crump was reassuring and informative, other doctors have been equally helpful. This doctors surgery is a real credit to the NHS, I cannot thank them enough.
GP surgery review: hodnet-medical-practice
Title: A complete farce
Rating: 1 out of 5
Visited: October 2022
Having been registered with the Hodnet Medical Practice for over 25 years, I have moved 3 miles down the road, this has resulted in me being 1&1/2 miles further away from the practice than I was. I am now 3.4 miles away. I had filled in my new address details with the practice. This morning when I needed to make an appointment I was told I am no longer on their books as I am out of their area. I am in fact the grand distance of 20 meters outside of their area!!! Having gone to the practice this morning, they referred me to 111. Having spoken to 111 who stated I needed to call my practice back and state that I needed a clinical review with in 1hr, due to chest and breathing issues. The practice still refused to see me and stated that I needed to register with a different gp or go to a&e I again requested that they see reason as I had been at the practice for over 25 years and my new address was but 20 meters the wrong side of a road (A 49) which they have set as their Boundry. Once again they said no, I asked to speak to the gp but was told he was busy. I asked when he was free if he could call me….yes you are correct no call has been made to discuss this by him with me. The net result is I still have not had a medical review of my chest and I am now with out a gp practice. I would finally state that the practice is number 4 on the nsh find a gp practice list stating accepting patients and all 4 are within 3/4 of a mile difference of my address (the first is 2.8 miles, the second 2.9 miles the third 3.1 miles and my old practice is 3.4 miles from my new address. As stated this is farcical.
GP surgery review: hodnet-medical-practice
Title: Great care
Rating: 5 out of 5
Visited: July 2022
Same day appointment and a very thorough consultation. I wasn’t rushed and the doctor was very knowledgable. Doctor referred me to the hospital while I was there and arranged for me to attend hospital the same afternoon.  Can’t fault anything.  Thank you!
GP surgery review: sibford-surgery
Title: Amazing practice 5 stars!
Rating: 5 out of 5
Visited: June 2023
Absolutely incredible practice. Every time I need them they are there to help, the service is efficient and personalised. I feel so privileged to be served by Sibford surgery. Reception, dispensers and doctors all first class. This is not unusual but example today I called as my son was unwell and I was on the phone to a doctor immediately, no call back just passed over to the doctor. I have received home visits when needed and am always made to feel valued and listened to. I can’t say enough praise about the surgery.
GP surgery review: sibford-surgery
Title: amazing surgery
Rating: 5 out of 5
Visited: May 2023
have not been with them long but already so much happier, it is how a visit to the doctors should be, you are treated like a person by doctors who care. Instead of rushing you, they are happy to listen to you.
GP surgery review: sibford-surgery
Title: Fantastic GP Surgery
Rating: 5 out of 5
Visited: March 2023
We are so lucky to have such an amazing GP practice in our village. Both GP's have been brilliant when I have raised any concerns and I have multiple health issues.
Couldn't recommend enough. They answer the phone within seconds and I have never been more than number 2 in the queue to speak with the receptionist. I am politely asked if I want a face to face or phone appointment. So grateful Thank you
GP surgery review: binfield-surgery
Title: Impossible to get appointment
Rating: 2 out of 5
Visited: November 2023
we have been with this doctor's surgery for over 20 years, but over the last couple of years it's been impossible to get an appointment, even when logging onto the app at exactly 8am or calling when the phones open at 8am and waiting for 30 minutes in a queue, to be told there are no appointments left. If you do get seen, the service is very good, although it's rare to see the same GP twice.  The surgery needs to rethink it's appointment booking system, as although a review of medication may not be immediately life-threatening and doesn't warrant a 111 call, it still needs a GP's review and waiting for weeks on end has a detrimental impact on health.
GP surgery review: binfield-surgery
Title: A Practice to be avoided
Rating: 1 out of 5
Visited: September 2023
Joined this practice 3 years ago. Sadly my experience has been nothing short of negative. The appointment system is geared to block you every step of the way and a face to face appointment is not ever considered.
Should you miraculously get a phone call, requests for help or reviews are pretty much refused. If you walk into the surgery it is deserted, not one patient in sight.
A great contrast from the caring attitude some of my friends are getting in other areas.
GP surgery review: binfield-surgery
Title: So hard to get an appointment
Rating: 2 out of 5
Visited: August 2023
I have now been trying for three days to get a GP appointment. Have called every day from 0755 to get the phones as soon as they open, this is just a race and very stressful when unwell. Another way of accessing is needed to support your patients. Appointments today all full by 08.07! Appointments should have some option to book in advance to help your load.
GP surgery review: binfield-surgery
Title: Referal
Rating: 4 out of 5
Visited: April 2023
Took a few attempts to get an appointment   but was then was referred for medical photography the same day, seen within a week and issue resolved , excellent service
GP surgery review: binfield-surgery
Title: A breath of fresh air....
Rating: 5 out of 5
Visited: March 2023
We swapped to Binfield practice following a house move and my experiences with the practice have been exceptional. From registering with the practice, organising blood tests, and having consultations, every single person I have spoken to has taken time to answer my questions or deal with my queries with care, kindness and without hurry. This is in stark contrast to the other doctor practices I have been with in the last 10 years. Wherever you train your administration staff should be compulsory for all surgeries, or perhaps you just have amazing staff from the admin team to the doctors.
On a final note, yes, it would be lovely to be able to get an appointment after a 5 minute wait whenever I want to see a doctor, but I have never experienced a system that works this way. So, I will keep holding, knowing that when my call is answered I will be speaking to a lovely person who genuinely wants to help. 
My thanks to all at Binfield Practice for making us feel so welcome.
GP surgery review: binfield-surgery
Title: Let down on postnatal appointment
Rating: 4 out of 5
Visited: February 2023
I recently had my 6 week “mum & baby” post natal check & have to say it wasn’t good at all. Firstly, the doctor checked my son but missed the hip & head check so I had to get him back out of his car seat twice.
When it came to my welfare I was asked bluntly how my mental health was & if I needed contraception without looking at me whilst asking the questions. I felt so uncomfortable with him I didn’t really know how to respond. I wanted to talk about my mental health in further detail but didn’t feel as though I could open up.  
When looking on the checklist they are supposed to go through on the NHS website, I wasn’t asked anything else or checked upon which has left me feeling a bit let down. 

The practise otherwise has always been accommodating when needed for appts & when my daughter has been unwell.
GP surgery review: binfield-surgery
Title: Poor booking service
Rating: 1 out of 5
Visited: February 2023
I have been registered for Patient Online Access since joining the practice. As telephoning for appointments is so time consuming and often frustrating, I consulted the website and decided to use the surgery's online booking service. As it was a while since I'd used it, I needed to verify my email and then submit a memorable word before signing in for the second time. This all took about 40 minutes. When I finally reached the right page I was told I had "reached the maximum number of upcoming booked appointments at your GP practice." As I don't have any at all, this was irritating. 
There are many reviews on this site referring to the difficulties of getting an appointment. I understand - we do all understand - that doctors are busy but instead of repeatedly explaining how to book an appointment by telephone or online and then apologising because neither system works very well, the surgery needs to devise a system which does work. And at the very least, tell you on the Home Page of the website that the online system isn't working.
I will end on a positive note though - last year, when I was given a telephone consultation (no appointments) with the doctor, he was very helpful.
GP surgery review: binfield-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
After receiving an appointment 2 hours after the morning I called, the doctors at Binfield Surgery uncovered a more potentially sinister issue. I was extremely emotional but the doctors took extra time to talk me to ensure I understood exactly what was going to happen and reassure me that they would look after me. They also checked if there were any other issues that were upsetting me. 

Talking really helped get things off my chest and they were more than happy to take the time to listen.

They have looked after my 2 young boys since we joined the surgery and have gone over and above what we “think” a GP practice does offer.

I cannot thank them enough for looking after me and my family in the most caring and experienced/professional way to get the treatment we all needed as soon as possible.

They do so much more than assess the illness and provide the appropriate prescription, they listen and help. 

Thank you Binfield Surgery.
GP surgery review: binfield-surgery
Title: Feeling let down
Rating: 3 out of 5
Visited: February 2023
I have supported this surgery for 17 years now but getting appointments is sometimes impossible despite one of the GPs assuring me everyone who phones after 8am can get a same day  appointment. This morning I was on the phone from 8.01 until finally at almost 9am told I was No 1 in the queue and answered only to be told there were no appointments left as shortage of doctors. What a waste of an hour and very distressing. Told to phone again tomorrow but I shan't waste my time and will just get on with it.  When is this surgery going to catch up with others who I hear, can book online???  So disappointed.
GP surgery review: binfield-surgery
Title: Excellent response
Rating: 4 out of 5
Visited: January 2023
Rang on a Monday in January to obtain a referral letter to arrange for private carpal tunnel syndrome surgery. The doctor I spoke to, asked me to visit Binfield Surgery, on Wednesday to discuss the request. At the consultation he recommended I had injections first before surgery, which I agreed to. He gave me the injections there and then. As a result I have not had to have surgery. The condition has improved progressively, as he said would be the case.
GP surgery review: the-symons-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: August 2022
Phoned the surgery for an appointment.
Doctor called within 20 mins, prescription raised, very happy!!
GP surgery review: new-forest-medical-group
Title: Poor bedside manner
Rating: 2 out of 5
Visited: December 2022
Was feeling very poorly and worried about an infection before Christmas, was pretty much dismissed with a dismal gp attitude, I would certainly attempt to avoid seeing this person in the future.  
Trying to get through on the telephone is also difficult, waiting in a queue to eventually be be told you are 1st, the phone will ring continuously eventually going dead.  I raised this issue last year with the surgery to be told it is being dealt with, it never has been.
GP surgery review: new-forest-medical-group
Title: Ignoring of Request/ Poor Communication
Rating: 1 out of 5
Visited: May 2022
An important email I sent has not been acknowledged for nearly two weeks ( a follow up was sent after one week). I was wrongly diagnosed with a condition and placed on steroids which caused considerable side effects. As a result I decided to go private as in lots of pain but due to the GP surgery not replying or completing a form had to cancel this appointment. Very disappointed as just trying to get myself better. It seems the administration of the surgery group is not functioning correctly.
GP surgery review: shakespeare-road-medical-practice
Title: Improving
Rating: 3 out of 5
Visited: June 2023
After a very ropey start the practice has improved significantly.
The nurses are excellent.
Reception is now friendly and efficient - calls now get through (unlike previously)
E-consult now works again and I use it out of preference.  It still takes a little too long for a triage call when needed  following e-consult but itdies happen.
The doctors are good but I have never seen the same doctor twice - which means all discussions and hisorry are note driven rather than the dictors knowing me as they did in the old practice
GP surgery review: shakespeare-road-medical-practice
Title: Struggling practice
Rating: 2 out of 5
Visited: May 2023
This practice has some great minds trying to get the already tough NHS job sorted. But it is inadmissible that you call, discuss and agree with someone concerning a health issue and they end up taking a decision that suits them without your knowledge. One time could be a mistake, but more than once might not give a nice impression. Moreover, they run a lab test and you cannot lay hands on the results or even access a physician to discuss the results with. The practice administration might have some work to do.
GP surgery review: shakespeare-road-medical-practice
Title: Excellent service from nurses
Rating: 5 out of 5
Visited: April 2023
Following cancer of the scalp, needing regular twice weekly dressing, help given has been econ to none.Thank You
GP surgery review: shakespeare-road-medical-practice
Title: Awful
Rating: 1 out of 5
Visited: December 2022
Been trying since 8am this morning, did get an answer from receptionist told to send photo, said couldn't, reply do what you can on txt they sent. Said I would get call back.Left message on txt can't take photos, receptionist did ring back to take photos on email, still waiting for call back from doctor after 8hrs and 20 minutes and still waiting as I write this
GP surgery review: shakespeare-road-medical-practice
Title: Degraded Since New Management Took Over
Rating: 2 out of 5
Visited: December 2022
I have a recurring rash which is easily treated with Daktacort Cream which was on a rolling repeat prescription.  Had a minor flare up, oredered repeat at chemist, this new lot didn't approve it.  Now it's spread instead of being nipped in the bud.
Tried the on-line consultation route with photos et al - but the web site is down.
Tried to phone but the queue is impossibly long.

What used to be a good praxtice is no longer fit for purpose
GP surgery review: shakespeare-road-medical-practice
Title: Appalling!!
Rating: 1 out of 5
Visited: September 2022
I received a text asking me to book 2 different appointments so far l have went into the surgery 3 times to be told they have no appointments, the waiting room was completely empty so l asked if the waiting room is empty l can’t get appointments how many Docters are actually working? Tried again to ring l was still no. 10 after 20 minutes ? The reception staff are so rude and show no empathy at all. Rude receptionist no answer on the phone Where Next !!!
GP surgery review: shakespeare-road-medical-practice
Title: First and last time when i call them!
Rating: 1 out of 5
Visited: August 2022
Doctor on phone was hangup my call severals time, luckly i go quick to A&E and they was able to help  me with my little one!
GP surgery review: shakespeare-road-medical-practice
Title: Terrible
Rating: 1 out of 5
Visited: May 2022
Finally get through 3pm been trying since 8am (previously had 3hr wait on hold) to get baby appointment told none left and to phone back tomorrow at 8am! No apology no sincerity for not giving a sick baby medical help!
GP surgery review: shakespeare-road-medical-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: May 2022
You cannot get through on the telephone. I held on for an hour yesterday and still was only number 4 in the queue!  I tried to book an appointment online and was informed there are no available appointments! This practice is no longer fit for purpose.  It is no wonder people go straight to A&E. What are they supposed to do if they cannot get through to their GP!
GP surgery review: shakespeare-road-medical-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: April 2022
Rang up for an emergency appointment was told no doctors were available so I rang 111 and they managed to make me an appointment with a doctor at the surgery for me. So I turned up to the appointment and was greeted by a rude receptionist saying there was no appointment and they won't help me. Every time I have rang up which is rare might I add. I have been spoken to like I'm a nuisance and they can't wait to get rid of you. This used to be a great and friendly practice before the takeover.