janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bingley-medical-practice
Title: Problems with prescriptions
Rating: 3 out of 5
Visited: July 2023
I've been registered at this surgery for around five years and until December 2022 had no problems, however since then every repeat prescription request I've made has been messed up by the surgery. I make prescription requests about every six weeks and from December last year there have been mistakes and problems caused by the surgery on every occasion. The request process used to reliably take about three days: now I have to allow two weeks. Sometimes the request has simply been actioned at all. I phoned today to ask why one of the three medicines I requested had not been included and they falset told me I hadn't ordered it. I know categorically I did. I requested three medicines and double-checked the confirmation on the web page to make sure as by now I anticipate them making these kinds of mistake. I recently kept the confirmation page open until after I'd collected the order from the pharmacy. Unfortunately, I didn't check the contents of the bag until today as I'd assumed they would have got my prescription order right. I now have several days to wait without a medicine prescribed by my consultant.
This level of incompetence seems minor but it creates continuous stress and uncertainty and I would be very interested to know what changed at the surgery towards the end of 2022 which has caused it.
GP surgery review: bingley-medical-practice
Title: Great staff - Doctors, nurses and admin
Rating: 5 out of 5
Visited: June 2023
I think Bingley medical practice is the best doctors. I have received the best help/support and advice here. Please pass on my thanks to all staff. I just wondered what an 'embargo' appointment was?
GP surgery review: bingley-medical-practice
Title: Pharmacist Phone Call
Rating: 4 out of 5
Visited: April 2022
A review of my medications which I thought of as a ‘ must do ‘ instead became a caring , informative and extremely helpful conversation. The pharmacist ( unfortunately I didn’t get her name) has even gone out of her way to follow up some questions with my GP . Wonderful professional service, thank you.
GP surgery review: oak-glen-surgery
Title: Great service
Rating: 4 out of 5
Visited: July 2023
I phoned first thing Monday morning and was booked in for 2 hours later!
The gp I saw was great, friendly and listened to what I had to say before offering advice , credit where it's due, I can't fault that service.
Thank you
GP surgery review: the-springfield-surgery-(bingley)
Title: All round excellence
Rating: 5 out of 5
Visited: April 2023
My family have been with this practice for around 20 years. When we joined my children were young and have grown up having all their health needs met here. Recently my elderly parent with complex health needs moved to the area. This practice and all the employees from receptionists to partners have been fantastic. They are reliable, caring and hardworking. The staff turnover has been low which means we know who they are and that we will get great care when we need it. This practice is what all practices should be looking to emulate in their own populations. We have been lucky.
GP surgery review: the-wilsden-medical-practice
Title: Appointment System
Rating: 1 out of 5
Visited: August 2023
I have been trying for weeks to get a review appointment with the doctor, one that the doctor requested. I sit daily in the queue, only after at least 30 minutes minimum to be told that all appointments have gone. I look every day for the pre-bookable appointments, never anything there. You promote on your website that you will put at least 50% of all appointments as pre-bookable as other Surgeries have. Why then, are there never any pre-bookable appointments available.
What are you supposed to do when you too are trying to work in between trying to get an appointment.
GP surgery review: the-wilsden-medical-practice
Title: Brilliant
Rating: 5 out of 5
Visited: May 2023
Always get the answers/appointments I need. I can't fault the practice. I was diagnosed with a couple of health problems stemming from a work medical and the docs/nurse picked this up and I was in the system straight away. Can't fault them!
GP surgery review: the-wilsden-medical-practice
Title: There has to be a better appointments system
Rating: 3 out of 5
Visited: May 2023
I connected to the switchboard (followed by 2 minutes of complete silence which made me think my phone had gone dead) at 08:00 (this after pressing redial 20 times or so from 07:58 onwards). I was then subjected to the most irritating hold music ever composed: a very-much too jaunty and repetitive piece (for xylophone and guitar as far as I could make out - it is an extremely lo-fi recording).  At about 08:10 they announced (the first such announcement) that I was number 38 in the queue. I was finally dealt with around 08:25 - by which point I was beginning to wonder whether any illness I might have could possibly be as bad as continuing to listen to the provided hold music.

All this for a completely non-urgent matter for which I did not require a same day appointment.

I am retired, but my wife (a teacher) still works for a living. This system is dreadful for me but completely unusable for her. Even if I can arrange for her to get a phone call from a GP, she can't just walk out of her classroom when her phone goes off at some random time of day. She could easily take time off for an appointment, but she needs to provide *notice*.

There has to be a better system than this!
GP surgery review: the-wilsden-medical-practice
Title: Completely Disorganised
Rating: 1 out of 5
Visited: February 2022
Saw Doctor February 2022 and advised x-rays showed COPD and referral was in place to specialist at Airedale hospital. I was further told that I might have to wait a while due to demands on the hospital. By October 2022 I had received no further communication so rang the hospital direct to be told that the referral from the GP had never been made. I recontacted the surgery who admitted that they had 'forgotten' to send the referral to the hospital. It is now almost April 2023 and I have had 4 cancelled follow up appointments which each time are put down to "cancelled due to circumstances beyond our control"
I am understanding of the pressures on the system but now feel that the system has failed me.
This does not bode well for my confidence in seeking future medical help and assistance if I was to require it.
GP surgery review: kirkburton-health-centre
Title: Dreadful triage system
Rating: 1 out of 5
Visited: January 2024
Appalling. Appointment trying to be made to see a doctor and facing great difficulty. Extremely frustrated by the new system.
GP surgery review: kirkburton-health-centre
Title: e-consult working very well
Rating: 5 out of 5
Visited: December 2023
I recently needed hospital admission for an emergency operation. I was in a lot of pain, and decided that contacting the practice by e-consult might be the quickest way to be seen, as the messages are triaged. I was phoned back, and seen within an hour, the sent to the surgical assessment unit. I was dealt with much more quickly and efficiently than if I had gone to accident and emergency.
I like the e-consult system, as you can think about all the information you need to give, and not forget anything.
I have used it several times over the last few months. On one occasion, I had a test arranged before talking to the doctor about the result, saving us both time.
GP surgery review: kirkburton-health-centre
Title: Responsive, caring, great service
Rating: 5 out of 5
Visited: March 2023
Don’t often need my GP but I have a few times over the last couple of years. Always great, good availability of appointments and takes the time to listen to my concerns. Such a contrast to the neighbouring practice in Skelmanthorpe. Always recommend this practice to other locals.
GP surgery review: kirkburton-health-centre
Title: Thank you
Rating: 5 out of 5
Visited: July 2022
I feel very lucky to have such a fantastic doctors. When I needed seeing you helped me, the lady on reception when I went was really nice when I couldn't get the computer to work. Thank you to you all at the doctors
GP surgery review: kirkburton-health-centre
Title: Pleasantly surprised
Rating: 5 out of 5
Visited: June 2022
I work in general practice myself and so know how busy it is. I called at 8:40 and the phone was answered immediately by a friendly and helpful receptionist  without any waiting in a queue. I was offered a same to face to face appointment with an advanced nurse practitioner at a time to suit. The clinician was fantastic with my daughter, made her feel very comfortable, thoroughly examined her and I felt very confident in her assessment. Overall a fab service - thank you.
GP surgery review: kirkburton-health-centre
Title: Excellent care and feel very reassured .
Rating: 5 out of 5
Visited: May 2022
I had reason to request a telephone appointment today and cannot thank the doctor enough  for the  care and consideration he showed me when he called . I just want to say a huge thank you .
GP surgery review: kirkburton-health-centre
Title: No help and didn’t care
Rating: 1 out of 5
Visited: January 2022
Had a smear talked to the nurse and as a 50 year old really struggling mentally with menopause. Told the nurse I’d seen a gynaecologist in sheffield had zoladex injection for 3 mths, was supposed to have medication but was never prescribed it, doc blamed nurse, nurse blamed doc. One Health were useless. Tried to have injections at surgery but they got the wrong ones and told me they couldn’t prescribe a three month dose.  Requested new gynaecologist, under Calderdale had one injection after speaking to new gynaecologist who said he’d put me on tablets and give me a review on second visit. Not coping with medication and on my next 3 monthly visit after waiting half an hour while they tried to find the medication and get it signed off they told me my gynaecologist had left and I’d have to wait another three months make an appointment and have a review with whoever. Today after seeing the nurse at the surgery I told her the above burst into tears because I am not coping and reached out for help. She was great, she made me an appointment with a doctor and gave me a booklet o. Menopause and could see I needed help. I subsequently went back for my app with the doctor, told her everything thinking I would get help because I’m really struggling with life and always getting passed around from pillar to post she said she could see this was going on for a while and said she would refer me to the gynaecologist. I sat crying in disbelief, which gynaecologist? Where? I’m sat here telling you no one is helping me and yet I have to wait another month to see someone, I’m reaching out for help. She told me it was a gynaecology issue, I got up and simply walked out crying. I took the day off work, don’t get paid for it and sobbed my heart out. No one wants to help at this surgery so I’m wondering if anyone can see me urgently because I cannot continue like this. How can any doctor let you walk out of a surgery in tears and simply leave you? Todays doctor knew nothing about me and genuinely didn’t care, no further questions asked, simply passed me to someone else.  I reached out for help but she didn’t listen and let me walk.
GP surgery review: lepton-and-kirkheaton-surgeries
Title: Helpful receptionist
Rating: 4 out of 5
Visited: May 2023
I had difficulty logging into the online
 prescription service. The receptionist was extremely pleasant and sorted the problem out for me.
GP surgery review: lepton-and-kirkheaton-surgeries
Title: Prompt appointment.
Rating: 5 out of 5
Visited: May 2023
Having cut my finger in the garden the previous day I rang at 8.30am to see if I needed to go to A & E for a Tetanus injection but was told the assistant nurse could see me at 10am and I was out by 10.15.
Very prompt, friendly and professional service.
GP surgery review: lepton-and-kirkheaton-surgeries
Title: Not professional
Rating: 2 out of 5
Visited: March 2023
Doctors went home because of the snow, and didn’t have the professionalism to realise to inform the patients that they weren’t expecting a phone call. I was waiting 2 hours before I called to ask if I’d been forgotten. My advice is don’t have a phone call appointment, do it face to face, they can’t mess you around then. They’re just numbers to you, and they rush you in and out and don’t do there job properly. I’ve worked at another surgery and the stuff that comes out of some of the doctors mouths is disgusting, so it doesn’t give me a lot of faith here. They’re even too lazy to do a referral and dismiss you when you mention it. Something has to change. You’re making a lot of money each year, and what do you have to show for it? 2 minute conversations over the phone or in person and rushed out. I am very upset.
GP surgery review: lepton-and-kirkheaton-surgeries
Title: Worrying service
Rating: 1 out of 5
Visited: February 2023
Was due a yearly review regarding long term illness.  Had an appointment on 16th Feb at 11.50, turned up on time but was told my appointment was at 11.20. Given a later time that day which was good but about 10mins later Practice rang to say could not be seen later as I needed a 20 minute slot.
 I rang back the following day and made an appointment for 21st at midday. Lovely Nurse, looked at my new blood pressure recordings, previous weeks readings posted through as concerned re elevated despite being on  medication. She agreed looking 
at new readings that Systolic too high and Doctor should contact me by end week with plan forward. Total time in there no more than 5 minutes so why told I needed 20 minutes not sure. No blood results discussed re my cancer thyroid recovery. Weds 22nd text from surgery to ring them , rang back and told need to see Doctor which I initially thought good, however given an appointment for telephone consultation in 4 weeks time on 20th March. Even the receptionist laughed when I said I would have probably died from a stroke by then.
This is a similar service to when I rang in 2019 re lump in my neck, could not get an appointment,  even went into the surgery and showed the receptionist the large lump in my neck and was given an appointment 3 weeks later to see the Nurse, not the Doctor. This was not following Nice guidelines. Eventually seen by the hospital in the May, 4 months later - diagnosed cancer
I know all services are stretched but some conditions need seeing more urgently than others
GP surgery review: lepton-and-kirkheaton-surgeries
Title: Thankful
Rating: 5 out of 5
Visited: June 2022
I should have posted this last year but as the saying goes “better late than never”
Last May I contacted the surgery to request an appointment. I was advised I would receive a telephone call back from a GP - which I did.
The  GP kindly listened and put me at ease and reassured me that my symptoms would ease in 2 to 3 weeks but if not to call back.
Unfortunately my symptoms  didn’t go away and I called back and was given another telephone appointment. Again the GP listened - asked a multitude of questions and said she was going to refer me to see an ENT specialist.
I received a telephone call from the surgery to advise of the upcoming appointment and this was followed up with the appointment letter.
Although I never saw my GP face to face I felt listened to and was thankful of their swift referral to put my mind at ease.

I just want to say thank you to all the staff for their kindness and hard work.
GP surgery review: lepton-and-kirkheaton-surgeries
Title: Terrible
Rating: 1 out of 5
Visited: May 2022
Unable to get appointment as have to phone at half eight in the morning and all gone if they even answer the phone. Full time workers don't stand a chance and when you explain this no alternative offered just ignorant response. Urgent care is none existent. Then you have to tell the reception staff what's wrong before they will give you an appointment. Worst surgery I have ever dealt with.
GP surgery review: lepton-and-kirkheaton-surgeries
Title: Standards and service have deteriorated
Rating: 3 out of 5
Visited: February 2022
I’ve been a patient since the early 1980’s at Lepton Surgery and have always had excellent service from GPs and practice nurses and have said as much. 
These past few months it’s been difficult to get face to face GP appointments and when I have, I’ve felt fobbed off with a prescription and diagnosis that hasn’t seemed to fit my symptoms and certainly hasn’t improved or or cured them. 
I’m losing trust in the GPs  - I’d like them to get to the bottom of what’s wrong with me as it’s been ongoing for well over a year.  I don’t want yet another prescription, I want to know why I feel unwell and what I can do to get better.
Perhaps it’s time for a CQC inspection - it would be interesting to see if this practice can hold onto its current ‘good’ rating…
GP surgery review: shepley-health-centre
Title: not patient friendly
Rating: 2 out of 5
Visited: July 2023
may be ok if you are a virtual person and only need a viirtual doctor. only seem to work online unless you can get past the morning telephone scramble before all appointmens have been allocated
GP surgery review: skelmanthorpe-family-doctors
Title: Excellent service
Rating: 5 out of 5
Visited: February 2023
I was struggling with perimenopause symptoms and was expecting Dr to say you are too young but she was sympathetic and took me seiously prescribing meds. I didnt feel rushed and that she genuinely cared. Also seeing the nurse and drs for my kids in the last year i have been very happy with all services. Staff are friendly and welcoming
GP surgery review: skelmanthorpe-family-doctors
Title: Shocking
Rating: 1 out of 5
Visited: December 2022
Have been waiting for meds since March prescribed by Royal Hallamshire. Wad told I need these meds in within a week. Gp say they haven't sent and hospital say they have. I've made 100s of calls between the two and get nowhere. Everything I ring skelmanthorpe they seem in a rush to put the phone down and don't want to help. Last week I asked the hospital if they could resend and also sent me a copy witch I received today when I rang my Gp back to discuss this it turn out they have had it all along. Now they say they can't give me the meds I desperately need because it's been to long since the doctors at Royal Hallamshire typed up the prescription. I'm not the only one just look at Google reviews. Absolutely shocking StAy AwAy
GP surgery review: skelmanthorpe-family-doctors
Title: Above and beyond service
Rating: 5 out of 5
Visited: October 2022
I have been extremely pleased with the kind compassionate care I have received. The GP always listens to me putting me at ease, brilliant rapport. I have been impressed with the level of understanding and support I can not fault the care I have received. Want to say a massive thank you 😊 x
GP surgery review: skelmanthorpe-family-doctors
Title: Another great outcome
Rating: 5 out of 5
Visited: May 2022
I work away a lot, but needed a blood test, Mon or Tues are good times. Rang Monday morning, was all sorted by 7.15am the following morning, so really helpful. I recently had a hospital admission, I was backed up really well with this too, thank you.
GP surgery review: skelmanthorpe-family-doctors
Title: Very supportive
Rating: 5 out of 5
Visited: April 2022
I visited the practice twice this week - both for an appointment for myself and an appointment for my daughter.
At both visits (which were with two different clinicians) I felt listened to, not rushed, very supported and received some helpful advice.
The clinician who saw my daughter was very kind with her and supported me well as a parent.
When I've emailed the practice admin team this week too, they have responded very quickly and helpfully.
Really pleased and reassured with the service from the practice this week.
GP surgery review: skelmanthorpe-family-doctors
Title: Dietitian
Rating: 5 out of 5
Visited: February 2022
Really useful information provided by dietitian following diagnosis of diabetes. Covered lots of information and highlighted the foods that I could eat without worrying about blood sugar levels
GP surgery review: skelmanthorpe-family-doctors
Title: Great dietician
Rating: 5 out of 5
Visited: February 2022
Really helpful and knowledgeable, tailored advice to suit what was best for you. Non judgmental and felt that she genuinely wanted to help
GP surgery review: skelmanthorpe-family-doctors
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
Been today with no problem, seen the nurse, masked up and sanitised, was nice to have face to face appointment
GP surgery review: skelmanthorpe-family-doctors
Title: Above and beyond
Rating: 5 out of 5
Visited: January 2022
New to the area been with this surgery a few months..
Have done in 3 months more than last surgery did in 3 years for me.

From Reception Staff, helpful, knowledgeable and no matter what time ringing always dealt with in a courteous, friendly manner. To GPS who actually know what they are doing and follow through with care.. Shame I didn't use this surgery years ago..Exceptional service especially with covid present..The difference from ringing and being caller number 1 instead of caller number 14 helps immensely too.
Keep up the good work it is appreciated by many patients.
GP surgery review: colne-valley-group-practice
Title: Disappointed
Rating: 2 out of 5
Visited: October 2023
Following the current Government tv advertisement, encouraging men over 50 to have a psa check at your local doctor’s surgery as this is a disease best caught before symptoms show.  On trying to do this with cvgp I was told as I haven’t any symptoms I can’t have this check and need to speak to a doctor first.   At 55 I have never been offered a health check and feel extremely discouraged to try do so again.  I don’t understand the response I received, contrary to the expensive government funded advertisement!
GP surgery review: colne-valley-group-practice
Title: Brilliant Practice
Rating: 5 out of 5
Visited: August 2022
I recently suffered an allergic reaction to an antibiotic i was taking and can honestly say the professional care, and advice I was given by this Practice was outstanding.
The GP rang me almost straight away after i put the phone down to the receptionist and gave me advice on what to do and the GP rang me back an hour later as he said he would to check my  condition. 
Luckily I was fine after taking the advice and no medical treatment was needed at A & E.
The professionalism and manner of all staff, doctors and nurses at this practice is second to none. I've been a patient here for over 50yrs and have no complaints whatsoever.
GP surgery review: colne-valley-group-practice
Title: Great with children
Rating: 5 out of 5
Visited: March 2022
We have had to bring our little boy a couple of times recently and everyone was so lovely.  They really listened to us and reassured us. Great staff.
GP surgery review: colne-valley-group-practice
Title: Fantastic patient care
Rating: 5 out of 5
Visited: January 2022
I am a new patient to this surgery after moving from my old surgery after 40 years.  The care and help I have received from all the staff, both clinical and admin staff is second to none.  They always listen and treat me like a person even when things are so stretched for the NHS and they are working so hard. 

I have found everyone to be so helpful, I just wish I'd changed surgeries sooner.  The new premises are really welcoming and disabled access is excellent.