janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: brighton-station-health-centre
Title: Kind and friendly staff
Rating: 5 out of 5
Visited: September 2023
The receptionists were so polite and friendly when I was feeling at my worst which made the whole situation feel better. They were happy to answer all of my (what I deemed silly questions) with a smile and warmth. And the doctor was so lovely too as she helped me. Needless to say if I'm ever in need again I would not hesitate to go to this walk in centre again.
GP surgery review: brighton-station-health-centre
Title: Incredibly valuable service
Rating: 5 out of 5
Visited: September 2023
Thank goodness for the Brighton Walk-in Health Centre! I honestly don’t know what I would have done without it this summer. I h had to visit twice over the last few weeks, the first time after a call to 111. Both occasions were at the weekend with issues that could not wait till Monday. The alternative would have been the very busy and overstretched A and E Department. All the staff at the Walk-in Centre were highly professional and extremely helpful. Excellent and much needed service. Thank you.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The receptionist kindly phoned me back about my inquiry about my tablets . I was very surprised and pleased she had taken the trouble. It makes such a difference.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
This was my first time using econsult and I must say I'm a fan. The '8am scramble' as it's come to be known doesn't work well with my working patterns so I'm glad there's another option available for non-urgent things.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Polite and informative of the condition found from a recent bone density scan. Most useful advice on sensible exercise routines to control the deficiency. Also new prescription arranged to increase essential vitamin intake. Very professional and friendly approach throughout.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 2 out of 5
Visited: January 2024
First time in my life I’ve been refused an appointment on the day I call. 
To receive a triage txt 4 hours after calling at 8.00 is completely unacceptable service.
And for it to explain the next available face to face appointment is approximately 4-5weeks wait. ????
Need I say more.!
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Ring back service worked well    Appointment organised for same day team  as antibiotics needed.  Excellent
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 1 out of 5
Visited: January 2024
My doctor forgot to prescribe my daughter’s medication so when I went to pick it up the next morning, it wasn’t there. We had to wait an extra 2 days without it until she prescribed it again.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 1 out of 5
Visited: January 2024
Doctor didn’t listen to what I was saying. Hadn’t a clue as to what I wanted referral for . Didn’t even understand the system
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Easy enough to do econsult,  only drawback is, you have to keep repeating what you have already stated.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 3 out of 5
Visited: January 2024
Turned up for appointment which had been cancelled.  I was  not sent a message on my phone .  Was told that  a message had been sent . I am still waiting for it to arrive .  Wasted my time and petrol .  Jean Mitchell .
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 2 out of 5
Visited: January 2024
The doctor was fine, but the wait time was atrocious. I understand it was a couple of days after Christmas, but we had an appointment and weren't seen for 45 minutes. In addition, seven other people came and were seen before us.  It's not good time management, especially when you have an ill 2 year old.
GP surgery review: the-station-practice
Title: Lovely staff - great service
Rating: 5 out of 5
Visited: October 2022
We had our flu jabs today, excellent organisation, happy friendly staff - really efficient. Despite our health service being under pressure - this practice always do their best.
GP surgery review: the-station-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2022
I had a pre-booked flu jab and it took literally seconds, could not feel a thing. Very happy and would recommend.
GP surgery review: the-station-practice
Title: Flu clinic
Rating: 5 out of 5
Visited: October 2022
Thank you for such a great flu clinic: quick, easy, all staff very friendly. Nicely done! A very good surgery . Thank you all for your hard work.
GP surgery review: the-station-practice
Title: Flu jab organisation
Rating: 3 out of 5
Visited: October 2022
Very well organised. Better today on 3rd level rather than on ground floor as last year. Plenty of room. No hanging around. Very pleasant staff today. Well done to the surgery for this aspect of seeing patients.
GP surgery review: the-station-practice
Title: Excellent professional kind treatment
Rating: 5 out of 5
Visited: October 2022
I have now seen the same nurse twice and on both occasions received excellent professional treatment.  She today carried out lung function tests which were not hurried, the process was clearly explained to me and I was encouraged, reassured and made feel properly looked after.  I could not fault the treatment I have been given.
GP surgery review: the-station-practice
Title: Flu clinic
Rating: 5 out of 5
Visited: October 2022
Short queue on arrival. Took about 5 mins to reach reception where details were confirmed Was also offered pneumonia vaccine which I had immediately after the flu jab.
GP surgery review: the-station-practice
Title: Efficient Vaccination service 01-10-22
Rating: 4 out of 5
Visited: October 2022
The Flu Jab service on Saturday 1st Oct was well organised and very efficient. It was divided into 2 lines and very speedy but the staff were friendly.
GP surgery review: the-station-practice
Title: Flu clinic
Rating: 5 out of 5
Visited: October 2022
We visited on the 1st of October for our flu jabs.   It was very well organised and we were in out in 5 minutes.    Thank you
GP surgery review: the-station-practice
Title: Efficient service for 'flu jabs
Rating: 5 out of 5
Visited: October 2022
Very smooth and professional throughput of persons requiring 'flu jab.  In and out within 10 minutes.
GP surgery review: the-station-practice
Title: I was passed to this practice without being asked
Rating: 4 out of 5
Visited: October 2022
I was invited for a flu jab and attended On 1 Oct 2022
All went efficiently and speedily. Thank you. 
I’ve never seen a doctor at this practice.
I asked about walk-in Covid booster and was referred to Town Hall, I tried there but they said not till following week.
GP surgery review: patford-house-partnership
Title: Very good service
Rating: 5 out of 5
Visited: October 2023
I made an appointment due to an historic knee problem. My appointment was made within acceptable time.
The doctor I saw was very thorough and gave good information.
GP surgery review: patford-house-partnership
Title: Great treatment
Rating: 5 out of 5
Visited: October 2023
I had a consultation at Patford House and it was a very helpful visit , the doctor was very understanding,  informative and didn't rush explanations , I came away feeling very reassured. Thank you!
GP surgery review: patford-house-partnership
Title: Reassuring outcome
Rating: 5 out of 5
Visited: October 2023
After a few months of trying to treat problem without success I was relieved and reassured to be offered prescription - or return if not working.
GP surgery review: patford-house-partnership
Title: Polite and friendly
Rating: 5 out of 5
Visited: October 2023
The doctor was very supportive and understanding. He listened and offered advise in an understanding manner in easy to understand in non medical speak.
GP surgery review: patford-house-partnership
Title: Great surgery
Rating: 5 out of 5
Visited: October 2023
Never have any issues getting an appointment. 
Was sent for a chest xray at 9 am had results from gp few hours later. Very happy.
GP surgery review: patford-house-partnership
Title: Good practice
Rating: 4 out of 5
Visited: October 2023
The doctor I met yesterday was wonderful, very professional and very informative. There have been some creases that needed ironing out with the admin side of becoming a new member but whilst with the doctor the service was brilliant
GP surgery review: patford-house-partnership
Title: Good
Rating: 4 out of 5
Visited: October 2023
No issues other than on entry to the practice theres a sign asking to use the hand sanitiser which was empty at 8.45 am in the morning. I assume everyone would touch the hand sanitiser button and so passing on any germs to the next person. Kind of defeats its purpose
GP surgery review: patford-house-partnership
Title: A very satisfying consultation
Rating: 5 out of 5
Visited: October 2023
My recent appointment was a follow up consultation. I was seen on time, by the same practitioner as my previous appointment and as such, we were able to have a productive discussion. I came away feeling satisfied by the outcome of the meeting and confident that progress had been made.
GP surgery review: patford-house-partnership
Title: A useful appointment
Rating: 3 out of 5
Visited: October 2023
Met nurse practitioner for a medication review. It gave me an opportunity to raise a couple of other unrelated health issues for which I got advice and these are now being followed up.
GP surgery review: patford-house-partnership
Title: Poor service
Rating: 2 out of 5
Visited: October 2023
Unhappy with booking process. Why do I have to tell receptionist what's wrong with me. It could be very personal. I was told ifI didn't say what was wrong with me my appointment would not be classed as urgent.  Told her. Asked for particular Dr and told it would be a while so said any Dr would be ok.  When appointment came through it was with Dr I first asked for and in 5 weeks.  Hardly urgent.  Most unpleasant experience.
GP surgery review: salisbury-medical-practice
Title: Very organised
Rating: 4 out of 5
Visited: October 2022
I was in for a flu jab,the one way system worked very well and quickly in and out and was booked online with ease, like others wish the day to day surgery was as easy to access
GP surgery review: salisbury-medical-practice
Title: Flu jabs
Rating: 5 out of 5
Visited: October 2022
Great service waited no more than 2 minutes and my partner who is terrified of needles was put at her ease by considerate staff.
GP surgery review: salisbury-medical-practice
Title: Awful
Rating: 1 out of 5
Visited: September 2022
So stressful just trying to make an appointment. 
Always on hold for to speak to reception for over 1.5 hours. when you do get through they want to speak to you over the phone, send in photos. With my son they ended up referring us to A&E which was a waste of their time, as it could have been avoided if the GP just took the time to actual see him directly.
GP surgery review: salisbury-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
Very efficient service - signed up to gp on-line services and very pleased with how quickly this was set up.   Received text to make a flu appointment and it was so easy to book via the online service.  Thank you
GP surgery review: salisbury-medical-practice
Title: Flu Clinic
Rating: 5 out of 5
Visited: August 2022
Very efficient and well set up.
Apologised for arriving earlier than appointment time- no problem, just ushered through.
GP surgery review: salisbury-medical-practice
Title: Appointment system
Rating: 1 out of 5
Visited: August 2022
Cannot get an appointment. Told to phone back later to see if more appointments have been released. What a strange system this is. Do they think people have got time on their hands to keep phoning in on the off chance they might get lucky. (46th in the queue once) It is like winning the lottery if you get an appointment. The system worked before coronavirus when you had appointments online. The system is broken. Please stop saying there is a shortage of GPs. Use technology. Put things back online please.
GP surgery review: salisbury-medical-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: August 2022
This is an amazingly good practice.  They always go the extra mile and will try and help you if they can.  I phoned with a query on a Friday afternoon and was seen an hour later thanks to their admin staff and their doctors.  Can't recommend it enough.
GP surgery review: salisbury-medical-practice
Title: Booking a face to face appointment
Rating: 2 out of 5
Visited: July 2022
I have tried on numerous occasions to book a face to face appointment, have called at different times of the day and have still not been able to get one.  I dont care if it is in a months time or longer but it seems impossible.  If you are not retired or unemployed and can try every day, hourly then its impossible.  All you get is a very nice receptionist telling you to try again later or that you have missed the ones that have been released for that day and to try again tomorrow!!!  
I sent them an e-mail on Wednesday 27th July and have yet to receive a reply!
GP surgery review: salisbury-medical-practice
Title: Terrible appointment system
Rating: 1 out of 5
Visited: July 2022
Impossible to book appointments in any way. Batches of appts are released at random, phone queues are interminable and there is complete randomness to the whole thing. Effectively routine appointments cannot be made, a completely unacceptable situation and made worse by the fact that the onus is on the patient to phone at random times in the hope that they will win this completely ridiculous game of roulette. What are my taxes paying for…?
GP surgery review: salisbury-medical-practice
Title: Stressful trying to get an appointment
Rating: 2 out of 5
Visited: July 2022
Trying to get an appointment at this doctors is stressful. You will be on hold for a long time just to be told there are no appointments and to try another time. If by some miracle you do get an appointment, it is a call at some point during the day, good luck if you are working and not able to spend all day by the phone!
GP surgery review: east-trees-health-centre
Title: Frustrating experience
Rating: 2 out of 5
Visited: July 2022
I spoke to your receptionist last week about my daughter who has loose stools. She said she’d do a referral to the pharmacist. I explained that the pharmacist wouldn’t be able to do anything as my daughter is 5. She said that’s no worry they’ll refer back. That same day the pharmacist called to say he couldn’t do anything because of her age. I now have to call back. It took 30 mins to get through last time, will probably take the same again wasting my time, your receptionists time, clogging up the line all because you have someone triaging who isn’t qualified to do so. And all the while my daughter’s condition hasn’t improved.
GP surgery review: east-trees-health-centre
Title: Unable to speak to a member of staff.
Rating: 1 out of 5
Visited: June 2022
The staff, both the clinicians and support staff, are excellent but it’s extremely difficult to get through to anyone on the phone. For example, today I needed an appointment for my 2 year old son and I called 17 times; I was unable to get through at all on 15 attempts, once I was in a queue for 30 minutes before being cut off and the other attempt I was on hold for over an hour before giving up and walking to the surgery to get an appointment in person. This is typical of my experiences over the last two years, so there seems to be a chronic resourcing issue rather than that they’re experiencing short-term surge in demand.
GP surgery review: east-trees-health-centre
Title: Waiting weeks for an appointment for cancer lump
Rating: 2 out of 5
Visited: June 2022
Called to get an appointment as found a breast lump. I'm in my 30s and the receptionist didn't seem to think it was important as I had a two and a half week wait. I have breast cancer and this long wait has added a huge amount of stress to a very difficult time. This adds another 18 days onto my wait for treatment when the maximum time from doctor referral is 62 days, this takes the process to 80 days, two and a half months with the tumour still growing!
I know of people getting faster appointments for a yeast infection. 
This appointment wait is not acceptable and I am very upset that this has happened.
GP surgery review: east-trees-health-centre
Title: Great practice - very helpful
Rating: 5 out of 5
Visited: June 2022
The best GP service we have had in the 18 years we have lived in Bristol. I only wish we had found Easttrees earlier!

Despite the pressure of the pandemic I found the receptionists approachable and very helpful. The GP's I saw, spoke to or had message contact with were also kind and helpful. This obviously makes a huge difference and is greatly appreciated.

The only difficulty has been with getting through on the phone - as with all GP's and the entire world it seems now! - however we just came into the surgery and got great service every time.
GP surgery review: east-trees-health-centre
Title: Contrasting experiences
Rating: 3 out of 5
Visited: May 2022
I came in for a set of blood tests a couple of weeks ago. I should say that I am blind with a little sight. The nurse called out my name, by the time I’d got to the entrance to the corridor, they had already walked to the room. They did not greet me or pay any attention to what I might need in terms of direction. They barked instructions and questions at me and certainly didn’t  treat me with courtesy, respect or care.

In contrast, I went back for another blood test today. This time the nurse called out my name, waited for me to get to them, greeted me, telling me their name and where we were going. They explained what they were going to do and treated me respectfully and was straightforward and friendly. Two such contrasting experiences of the same intervention.
GP surgery review: east-trees-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
I filled in an e-consult, and got an appointment the same day. Caring, compassionate staff - grateful it's my local practice.
GP surgery review: east-trees-health-centre
Title: Still no contact from Manager
Rating: 2 out of 5
Visited: May 2022
I made a complaint on 24th May. The practice manager got into contact with me via text to arrange a face to face discussion. This was rearranged a few times due to sickness on their part. I was supposed to meet the manager on 17th June but they were off sick again. I asked to be contacted once she had returned to work but it’s over a month later and I’ve heard nothing at all. If the manager can’t even provide complaint resolution there is no hope. I’m really disappointed.
GP surgery review: east-trees-health-centre
Title: Rubbish experience
Rating: 3 out of 5
Visited: May 2022
Took my blood pressure using their dirty machine in reception 3 times. Receptionist said it was high so need to do it again, i did and it was even higher. I was asked to come back several times over nxt week to repeat the test. I said no as i have a demanding job and no time to do so. I asked if i could make an appointment to have my BP taken properly by the nurse since it was high and was told that they don’t do that. So I guess we’ll wait until i collapse for them to take further action. Considering my BP was needed for a medication review (which was done via phone) and i was given the medication two weeks before i had even been able to go and take my blood pressure says alot. 
Next up. I had a phone call with the Dr two days ago, i asked for my medication to be sent to the pharmacy next door. I visited the pharmacy who showed me their screen to show they clearly had not received a prescription for me and to check next door in the health centre. Back i went to the health centre. The receptionist could see the prescription but the Dr, who is a locum was not working today had not issued it despite telling me I could go an collect it after our phone call. Now i have to wait another 72 hours until i can go back to collect my medication. No sense of urgency, no trying to do something for the patient to resolve the issue in both scenarios. Honestly the Drs and the policies need to be looked at. What is the threshold when a patient is presenting with a high BP despite never ever having high BP in their life? If they can’t return several times over the next several days? Just leave them to get on with it then. Seriously annoyed big time.
GP surgery review: east-trees-health-centre
Title: Nice practice
Rating: 4 out of 5
Visited: May 2022
Really friendly and helpful staff on reception. Big waiting area.
Excellent parking. Pharmacy next door.

Please put up a curtain near the blood pressure monitor.
GP surgery review: east-trees-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
very impressive health centre, with excellent staff and pharmacy and everything compleated in less then half hour, cant fault them at all thank you
GP surgery review: lawrence-hill-health-centre
Title: Used to great but not now
Rating: 3 out of 5
Visited: October 2023
It is getting very difficult to get appointments to see GP.
And if get an appointment you either see a practitioner nurse or Physician which I am not happy because they only take information from and go discuss with Gp.
Lastly you can’t get a doctor of your choice.
GP surgery review: lawrence-hill-health-centre
Title: Poor practice
Rating: 1 out of 5
Visited: October 2023
Not very satisfactory  ,can't book a appointment  on the phone waiting at least an hour each time , Drs very condescending ,treatment  room very good when you are seen biggest problem reception
GP surgery review: lawrence-hill-health-centre
Title: So kind and professional
Rating: 5 out of 5
Visited: October 2023
Approaching 60 so wanted an MOT for myself. Bloods done without any anguish. Appt was on time and review was everything I needed.  Thank you
GP surgery review: lawrence-hill-health-centre
Title: Good practice
Rating: 4 out of 5
Visited: October 2023
The Health Center always looks clean ether waiting area and practice rooms. The staff are very polite and helpful. Attentive. Thank you for your service.
GP surgery review: lawrence-hill-health-centre
Title: Usually good, sometimes awful
Rating: 4 out of 5
Visited: October 2023
It’s up and down with my surgery, You should by now be able to make a appointment on line like you were able to do so not long ago.  my biggest complaint would be not being able to book appointment on the app as in the past
GP surgery review: lawrence-hill-health-centre
Title: A pleasant appointment
Rating: 3 out of 5
Visited: October 2023
Had a good experience, Dr was very patient with me & took her time to listen & help. Felt supported and listened too.
GP surgery review: lawrence-hill-health-centre
Title: Good communication swift action
Rating: 5 out of 5
Visited: October 2023
Doctor was very thorough in examination. Listened to me and did follow up phone calls. I have been seen very quickly.
GP surgery review: lawrence-hill-health-centre
Title: Pleasant practice.
Rating: 5 out of 5
Visited: October 2023
Good, helpful and friendly staff. Very good in general: doctors, nurses, reception, pharmacy etc. Every time I went to the surgery they treat me right and with education and they did what they have to do. Lovely job!!
GP surgery review: lawrence-hill-health-centre
Title: Sensitive to my embarrassment
Rating: 5 out of 5
Visited: October 2023
I needed to discuss a problem that will eventually lead to a referral to a urologist. I didn't feel that I could detail the problem to anyone I had met before and would likely meet again, but the GP I spoke with seemed to understand this, and that problem at least was quickly resolved. Let's hope that future contacts - and hopefully a resolution of the physical problem - feel as positive. Thank you!