janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: stockwell-lodge-med.ctr.
Title: Quick Appointment
Rating: 3 out of 5
Visited: July 2023
On 11 July I went around to Stockwell Lodge to make an appointment for my mum, who has COPD and had developed a chest infection- to my surprise I was told that if I could get her there in 20 minutes she could have an appointment then.  Needless to say I got her there.
GP surgery review: stockwell-lodge-med.ctr.
Title: Outstanding Nurse
Rating: 5 out of 5
Visited: July 2023
I came in for an invasive test that I had been dreading for quite some time. The nurse that performed the test was quite simply outstanding, and a testament to the nursing profession. They identified I was stressed, kept me smiling throughout and reassured me afterwards. The level of professionalism, yet kindness was remarkable and Stockwell Lodge are incredibly fortunate to have this person on their team. As I said to the nurse as I left, I couldn't do what people like them do eg. Nurses, but I am so grateful people like them exist to do this job, because I was terrified, yet they were able to keep me smiling.
GP surgery review: stockwell-lodge-med.ctr.
Title: Poor reception and poor practice
Rating: 1 out of 5
Visited: May 2023
Reception Rude, unhelpful, never answers the phone, phone system is so bad - kept on hold then hung up (20minutes later) I cannot wait to leave this practice
GP surgery review: stockwell-lodge-med.ctr.
Title: Very poor service
Rating: 1 out of 5
Visited: May 2023
I rang the surgery today 2/5/23 to get the results of a chest xray that was done 3 weeks ago I was held in a queue for 45mins after being told I was 7th in the queue when I got to no 1 in the queue I was held for a further 15mins waiting for the results line to answer when the phone was answered I asked why it had taken an hour to answer the phone to be told that she was the only one taking calls this afternoon so in total 1hr 10mins on this call, this is not the first time it has happened it's a regular thing to be on the phone for ages so when your asked to select an option it doesn't make any difference because the same person is answering all the calls this is totally unacceptable the attitude of the staff seems to be it is what it is like I said this is not the first time it's happened even after speaking with the manager it doesn't seem that things are going to improve anytime soon I have been using this surgery since it first opened and it just goes from bad to worse its virtually impossible to get an appointment unless your prepared to queue outside from 07-45 in the morning and take your chances absolutely ridiculous
GP surgery review: stockwell-lodge-med.ctr.
Title: Impossible to get through to GP
Rating: 1 out of 5
Visited: February 2023
I have been undergoing tests for a possible medical condition. After 2 months of waiting for my GP to get back to me about the results, I assumed that all was well, and was surprised to miss a call from them that I was not expecting. So I called the surgery and waited 49 minutes to put through - during which time the GP called me again, so I had to end my call to the surgery, by which time the GP had hung up and left a voicemail asking me to call the surgery! So I called the surgery a second time and got put back to the start of a long queue, during which time the GP called a third time and left a message saying they would not be available for the rest of the day - so I would have to call the surgery to rebook. But when I called the surgery a third time and got put in a long queue yet again, the receptionist told me that as the GP was not available I would have to call tomorrow to rebook, and there was no way I could rebook with them directly without calling the surgery! After two and a half hours of being unable to get through, and with no transport to get to the surgery in person, I am completely stressed out - especially as I have no idea why the GP called me out of the blue, and am now worried about the results.  But nothing could be worse than going through this whole procedure again, so I will just have to wait for the GP to call me again - which in the past has also been without warning at inconvenient times, without giving me enough time to answer - and hope that any condition I may have does not get worse in the months that this could take.  I thought the surgery would have improved once it was taken out of special measures, but evidently not!
GP surgery review: stockwell-lodge-med.ctr.
Title: Very happy
Rating: 5 out of 5
Visited: January 2023
Lately I've been having some health issues. Whenever I contact the surgery by telephone or in person, I feel that I am listened to as well as being seen by a doctor that day, offered a telephone consultation or a face to face appointment that day or the next.
Staff are very welcoming, show empathy and I feel are very helpful.
Thank you for being so kind.
GP surgery review: stockwell-lodge-med.ctr.
Title: Poor rude staff
Rating: 1 out of 5
Visited: January 2023
I went into the surgery to request a sick note which I had initially requested online. The online service says 48 hours turnaround and the staff are saying 5 working days. I point their attention to the website and the next thing I am told by the staff is I am taking over them. They have no understanding of customer service or where hey going wrong which is understand your patient’s needs. I am now applying to move to another surgery and will be asking my fiends and family in the area to do likewise. If your system says one thing and you say another, change the system so you don’t look incompetent.
GP surgery review: stockwell-lodge-med.ctr.
Title: great receptionists
Rating: 4 out of 5
Visited: December 2022
I want to say a massive thank you to the amazing staff at Stockwell Lodge, the reception staff, they really went over and beyond to help me get the  painkillers for my husband who had been in hospital. Also sorting out a doctors note. I really cant thank you enough!
GP surgery review: chigwell-medical-centre
Title: Terrible attitude
Rating: 1 out of 5
Visited: June 2023
Attempting to get an appointment with this surgery is futile. You can only ring at 8am or 1pm for appointments. Which is obviously very busy and not everyone had jobs that can accommodate you sitting on the phone for 1/2 hour or more to get an appointment. When eventually you do get through and are unlucky enough to get the receptionist called Sharon, she is antagonistic and very unhelpful. She told me I hadn’t got results through from the hospital and was uncooperative, when this was challenged, it turned out the letter was in my file and she told me I needed to call at 8am or 1pm, which I had done today and was on hold for 20 minutes both times before giving up. I am seriously thinking of changing surgery. The medical staff here are amazing it’s just the functionality of the appointment system really needs attention, and the approachability of some reception staff needs some focus.
GP surgery review: chigwell-medical-centre
Title: Poor practice
Rating: 1 out of 5
Visited: May 2023
Can never get a face to face appointment, you can never see your doctor. Having lots of issues with prescriptions and they never help, just tell you to call 111
GP surgery review: chigwell-medical-centre
Title: Not the practice it was or should be
Rating: 1 out of 5
Visited: May 2023
I’ve been a patient at Chigwell Medical Centre since 1980 under various doctors and never had reason to complain.  Over the past 5 years the practice has radically deteriorated.  Getting through on the phone is nigh on impossible and if successful you can never get a face to face appointment.  How can a diagnosis for some ailments be accurately made by phone.  Earlier this year I had an ear problem with 3 on line consultations each prescribing medication that proved useless.  When I finally got a face to face appointment I expressed my frustration to the doctor concerned who replied that the NHS is on its knees!   I have friends who are patients at other local surgeries who receive a far better service so what is going on at Chigwell Medical Centre- why can’t they offer the same standard of service?  Is it because doctors no longer hold surgeries at the practice but choose to work on line?
GP surgery review: chigwell-medical-centre
Title: no appointment now or in the future available
Rating: 1 out of 5
Visited: May 2023
After following instructions of when to contact for any type of appointment, I was told eventually to call back the following day at 8 am.

A total of some 2 hours have been spent waiting to get through and the website links do not work.  The receptionist asked why I needed an appointment - sudden weight loss - and still could not offer any format of appointment for any future date.
This is my 1st time requesting an appointment since Covid started and only contact when absolutely necessary.  So do we wait until we are dying to call the emergency services and burden them?
GP surgery review: chigwell-medical-centre
Title: Website Full of 404s
Rating: 1 out of 5
Visited: April 2023
We will be moving to this area soon, and we are reading the reviews of various practices in the area.  

The website is full of broken links so you are unable to make informed decisions as to whether you want to register with the practice.
GP surgery review: chigwell-medical-centre
Title: Excellent Patient Care
Rating: 5 out of 5
Visited: March 2023
I have recently contacted Chigwell Medical Centre a number of times and although the initial doctors appointments are via phone, the consultation provided by the doctors is no different than face to face.  The reception staff, nurses, doctors and other medical professionals are Chigwell Medical Centre are all very helpful and offer highest quality of care of me and my elderly parents.
GP surgery review: chigwell-medical-centre
Title: Four hour window for telephone follow up appointments.
Rating: 1 out of 5
Visited: March 2023
Poor experience, four hour windows for telephone appointments, which then didn’t happen is unacceptable. I then try to rebook an appointment for this to be pushed out another two weeks to another four hour window, how can I guarantee being in a private place to take a medical call two weeks in advance. Is this really the best they can do?
GP surgery review: chigwell-medical-centre
Title: Never any appointments
Rating: 1 out of 5
Visited: March 2023
I have tried so many times in he last few months to book an appointment. It is impossible to get through to the surgery on the phone at either 8am or 1pm. We have more chance of winning the hunger games than speaking to a doctor. I’m so fed up of feeling ill all the time and not being able to speak to somebody about my symptoms. The system is so unfair for people that work full time and don’t have the luxury of sitting on a phone line for 30 minutes twice a day.
GP surgery review: chigwell-medical-centre
Title: Amazing Practice. Fantastic Service.
Rating: 5 out of 5
Visited: January 2023
Called up at 8am and was 18th in the queue. Managed to get an appointment with the GP on the same day. The doctor called me in and examined me later that morning. I was also recommended to see the physiotherapist which was booked in 2 days time. Really fantastic service. The doctor was very thorough. The receptionists were so lovely, especially having witnessed them deal with some very rude people in the waiting room. I've been registered at this surgery for 5 years having had experience with some other local GP surgeries, and can honestly say this is the best surgery in this area.
GP surgery review: chigwell-medical-centre
Title: Fantastic and Helpful practice
Rating: 5 out of 5
Visited: January 2023
I have been with  Chigwell Medical Center for some years. Doctors are so helpful staff are happy to help on the phone and are very polite and patient. such a warm caring surgery. Really would recommend  Chigwell Medical Center.
GP surgery review: forest-practice
Title: Very poor!
Rating: 1 out of 5
Visited: October 2023
They never answer their telephones, it is always busy.
There is always an issue with prescriptions because someone is not doing their job. I have been backward and forward to pick up my prescription from the chemist but it is never there because the surgery neglected to send through the script. When the staff are not on strike, they are either too busy or unwilling apparently to help. If there were any other surgery nearby, I would transfer.
GP surgery review: forest-practice
Title: Continued excellent service
Rating: 5 out of 5
Visited: February 2023
I think it is important to provide feedback on the services that we receive and particularly so with our GP practices which have taken a battering recently .
My own experience of the GPs , Nurses and reception staff at Forest practice is that they provide a consistently excellent service . At each touch point they have provided me with courteous help and assistance with enquiries and appointment bookings and taken a thorough approach in assessing and treating my conditions - doing a great job in these difficult times - thank you to all at Forest Practice
GP surgery review: forest-practice
Title: Quick and help response from receptionist and GP
Rating: 5 out of 5
Visited: June 2022
I called the practice just after 6pm about my 8 year old son who was unwell. The receptionist was very helpful and spoke directly to the GP on call. The doctor called me back very quickly and arranged the appropriate treatment. As I result I didn't then need to go through 111 and we were able to start the treatment very quickly. Many thanks to the receptionist who listened to my concerns on the phone.
GP surgery review: forest-practice
Title: Very helpful and friendly practice
Rating: 5 out of 5
Visited: June 2022
I would like to thank the reception staff, doctors and nurses at this practice for caring for us and doing all they can to help - especially within the limitations of the last couple of years too.  Reception are  friendly and helpful despite being under a lot of pressure and I am very grateful to them for their help and efficiency.  THANK YOU, I value your service.
GP surgery review: kings-medical-centre
Title: inefficient practice
Rating: 2 out of 5
Visited: May 2023
Having told Kings that I did not want to be referred to a particular ineffective outside healthcare agency GP, they referred me again. He was unhelpful and unfriendly. Whats more. I can't find any qualifications for him.
GP surgery review: kings-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: March 2023
Rang for an appointment but there weren’t any so told to complete online form. Received call from practice that evening offering an appointment for the next morning. Spoke to doctor and referral to hospital made within an hour. Have been a patient for over 30 years and it is an amazing practice.
GP surgery review: kings-medical-centre
Title: First Class Service
Rating: 5 out of 5
Visited: November 2022
I rang the surgery this morning at 9.30 for an appointment. I was seen at 9.45! Even King Charles couldn't get better than that. It might have been my lucky day but generally I can get an appointment without waiting more than a day.
GP surgery review: kings-medical-centre
Title: Fantastic doctors
Rating: 5 out of 5
Visited: November 2022
This practise is very quick to respond when you need to be seen. Very efficient booking system. Doctors listen, reassuring and are compassionate. Really highly recommend this practise. They are wonderful.
GP surgery review: kings-medical-centre
Title: Impossible to get an appointment
Rating: 2 out of 5
Visited: September 2022
I have no issue with the healthcare staff.  I have been here since I was a child.  I also work in healthcare, so I do understand the pressures.  However it is virtually impossible for me to get an appointment with your new booking systems.  I work near 12 hour shifts, with 2 specific days off and I am unable to get appointments, but the time I get through on the phone there are no appointments left, and I just have to try again.  
When calling I am giving conflicting information about repeat prescriptions, yes I have to have an appointment with the doctor and then next time I call no, I do not need an appointment the person I am on the phone with will just pass my details over to the Doctor.
I just hope I never have anything serious with this new booking system, things might get serious before I can even get an appointment.
GP surgery review: kings-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
All the Dr.s and nurses I have seen recently are always ready to listen to any concerns and give advice and guidance. The reception staff are always polite and try to accommodate requests.
GP surgery review: kings-medical-centre
Title: Superb practice
Rating: 5 out of 5
Visited: July 2022
I have been with this practice for over 20 years . The doctors are kind , courteous and helpful. The star of the show is the nurse who I see for HRT . She always has time to listen, gives good advice and makes me feel comfortable and relaxed
GP surgery review: kings-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
Very professional team at the practice. From the doctors to the practice nurse, very caring and helpful. We are lucky to be patients here.
GP surgery review: kings-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: July 2022
Having transferred to the practice in December with an underlying condition the doctors were extremely understanding and helpful, time was not an issue. I never failed to get an appointment the same day and was given professional and caring advice. Additionally I also required treatment from the nursing and HCA team. They are a credit to the practice, approachable, efficient and caring.
All the staff on reception reflect extremely well as a first point of contact, coping admirably under pressure especially with the high call volume. 
To conclude, an amazing practice that I can’t praise high enough. Thank you for the incredible amount of time and treatment I have been lucky enough to receive.
Praise indeed, an example for the NHS.
GP surgery review: kings-medical-centre
Title: A Fantastic Practice
Rating: 5 out of 5
Visited: June 2022
Myself and my family have been with
this practice for many years. 
The service received throughout the practice from GP's, Nurses and reception staff is second to none.  Today I visited the Nurse who, as always took time to explain everything to me and was extremely friendly, caring, helpful and professional. 
On each occasion I have needed to contact the service I have been extremely satisfied with how I was dealt with and the outcome! 
Thank you to all at the surgery.
GP surgery review: loughton-health-centre
Title: Very thorough care
Rating: 4 out of 5
Visited: December 2023
My GP at this practice is always extremely thorough, knowledgeable and willing to go the extra mile to help make sure my family and I receive an exceptional level of care. The practice is definitely a busy one but the GPs are always responsive and work super hard. Thank you!
GP surgery review: loughton-health-centre
Title: GPs might be good but it's impossible to contact them
Rating: 1 out of 5
Visited: December 2023
Tried to contact via email as I know the phone calls are terrible in this practice.
Been told to call at 8am anyway...
I call at 8am.
I stay in the queue for 45 minutes on the phone, which is super frustrating.
I got told that all appointments are taken and I have to call back the day after at 8am.
They say that's how it works.

Let me say, it works really bad.
GP surgery review: loughton-health-centre
Title: Nope.
Rating: 2 out of 5
Visited: August 2023
I had what I thought was an appointment twice through patient access. The first time it was changed because I booked bloods by accident, (fair enough, my bad I didn't read before booking!) the 2nd time they called me a day before my appointment after booking via patient access for 3 weeks, to say that I need to see a doctor and need to change my appointment. I thought during the phonecall a dr appt can be booked, nope, they wanted me to call in the mornings to get one. I explained on the phone that due to my work I can't be on the phone at 8am to book appointments that have already gone (forever calling) I'm worried about my health and can't afford £200 private appointment. Useless.
GP surgery review: loughton-health-centre
Title: Above and beyond care
Rating: 4 out of 5
Visited: July 2023
I appreciate how busy and hard working you are, so I would like to thank you for seeing me today in the surgery and providing me with excellent health care.
GP surgery review: loughton-health-centre
Title: Excellent care
Rating: 5 out of 5
Visited: June 2023
Would like to thank the staff and doctors at the health centre , during the last month my dad has been poorly, they went above and beyond to accommodate his needs.
GP surgery review: loughton-health-centre
Title: Very happy with practice
Rating: 5 out of 5
Visited: March 2023
I was very happy with the quick response and the attention I received. I would certainly recommend to other users
GP surgery review: loughton-health-centre
Title: Annual Health Review
Rating: 5 out of 5
Visited: March 2023
I was very impressed with my recent health review, both the nurses that I saw that carried out my review were very helpful and professional and I felt I was given a very good check up.
GP surgery review: loughton-health-centre
Title: Quick and Helpful Service
Rating: 5 out of 5
Visited: January 2023
This practice has updated procedures for appointments and I was extremely impressed with the telephone method of achieving a quick telephone response from reception for a telephone consultation appointment. The GP call was prompt and efficient. I was very pleased with today's experience.
GP surgery review: loughton-health-centre
Title: Really helpful practice
Rating: 5 out of 5
Visited: December 2022
Doctor was really helpful and patient while I took my daughter's temperature, and our prescription was waiting for us at the pharmacy.
GP surgery review: loughton-health-centre
Title: Flu injection quick and painless
Rating: 5 out of 5
Visited: November 2022
Just what the heading says. Honestly had no idea it was done and dusted. I don’t like needles and found it very easy
GP surgery review: palmerston-road-surgery
Title: Caring GPs
Rating: 5 out of 5
Visited: August 2023
My mum recently passed away at the age of 91 and I can honestly say that myself and her family will be forever grateful for the help and support received from the surgery. As mum’s carer I was listened to and given the help needed. Mum passed away peacefully as a result of the help received from the surgery. I have always been impressed with their help in the past in looking after both my parents. Many thanks to the doctors and receptionists.
GP surgery review: palmerston-road-surgery
Title: Very efficient
Rating: 5 out of 5
Visited: April 2023
The new Locum doctor was attentive, thorough and offered me tests to eliminate any concerns.  I do hope she has the opportunity to become part of the practice in the future
GP surgery review: palmerston-road-surgery
Title: very accommodating
Rating: 5 out of 5
Visited: April 2023
Every time I need to see a doctor, I get an appointment. Whoever I see is polite and helpful. I do not have anything to say but good things. Well done everyone, from reception to doctors to nurses. All lovely.
GP surgery review: palmerston-road-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: January 2022
The team at Palmerston Road Surgery are always a pleasure to connect with. From the friendly and efficient reception team, to the caring doctors and nurses who have gone out of their way to help me when I need. I can't recommend this surgery enough - I am so grateful to know that I am in safe hands with this amazing team