janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hazeldene-medical-centre
Title: Amazing service
Rating: 5 out of 5
Visited: January 2024
I would like to say a big thank you to the reception team for always being helpful and going that extra mile for support, they chased the hospital for me to rebook an appointment when I couldn't do it myself.
GP surgery review: hazeldene-medical-centre
Title: Online service is great!
Rating: 5 out of 5
Visited: January 2024
I like the online consultation form, I was able to request a telephone appointment as I work crazy hours. They fit the appointment around my schedule without any hassle and I was able to get medication for my problem on the same day.
GP surgery review: hazeldene-medical-centre
Title: No More Waiting
Rating: 5 out of 5
Visited: January 2024
The automated telephone handler system has drastically reduced waiting times. It's so refreshing to be able to get through quickly without the endless hold music!
GP surgery review: hazeldene-medical-centre
Title: Always Accessible
Rating: 5 out of 5
Visited: January 2024
The combination of online and telephonic systems at GP Pathfinder Clinics means that I always have access to medical advice when I need it. This accessibility is something I highly value.
GP surgery review: hazeldene-medical-centre
Title: Round-the-Clock Care
Rating: 5 out of 5
Visited: January 2024
The 24/7 online consultations are a game-changer, especially for someone with a busy schedule like mine. I can get medical advice at any time, which is incredibly convenient and reduces stress around health issues
GP surgery review: hazeldene-medical-centre
Title: Very Good Service
Rating: 5 out of 5
Visited: January 2024
Reception team are always smiling and willing to help. 

I am not tech savvy and the reception team showed me how to fill out the online form.
GP surgery review: hazeldene-medical-centre
Title: Setting New Standards
Rating: 5 out of 5
Visited: January 2024
GP Pathfinder Clinics sets a new standard for GP services. The blend of technology and quality care is exceptional. Highly recommend to anyone seeking a modern healthcare experience.
GP surgery review: hazeldene-medical-centre
Title: Quick and Easy
Rating: 5 out of 5
Visited: January 2024
It is so much easier to get hold of the GP now, the automated service is great and I do not have to que for long.
GP surgery review: hazeldene-medical-centre
Title: Quick easy access
Rating: 5 out of 5
Visited: January 2024
I like how quickly I got online access to my medical records, I was able to request my medication straight on the app and it was ready to collect the next day from the pharmacy. This is so much easier!!
GP surgery review: hazeldene-medical-centre
Title: Seamless Triage Experience
Rating: 5 out of 5
Visited: January 2024
Navigating through the triage system is seamless. It quickly directs me to the right level of care, saving time and ensuring I get the appropriate attention.
GP surgery review: lancelot-medical-centre
Title: No recomend
Rating: 1 out of 5
Visited: October 2023
I had a bad experience with my treatment and my daughter document.
The Dr reduced my medication when I went to collect my medication the pharmacy said you don't have any medication to collect.I have 4 days without any medication which affected my health.I came back today to my GP which they checked what the Dr said and send my prescription to the pharmacy. 
Also ,they keep my approximately 2 weeks with my daughter document which I said to them it will expire on 27 of October 2023 they said to me on 26 of October 2023 the first appointment will be on 15
Of November 2023 and telephone appointment.
Unfortunately bad experience.
GP surgery review: premier-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: November 2023
Some receptionists are extremely rude. Even you are 1st on the line and they have appointments,  they do not give you appointment. I asked for an appointment with GP for my mum as she has complex medical conditions but they said first you have to speak to pharmacist and they will give GP appointment if required. I never knew GP appointments are now triaged by pharmacists. When I requested GP appointment again, she said I was rude. 
Another day, my dad called for appointment for my mum with some new symptoms. He was told- she had appointment last week with the GP, why did you not tell the GP then. He told her these are new symptoms and can you now give her GP appointment, the Receptionist said he was rude and even documented it on the notes.
Over the years, quality of service has declined so much.
I hope you train your receptionists to be considerate and empathetic.
GP surgery review: premier-medical-centre
Title: Competent and caring staff
Rating: 5 out of 5
Visited: October 2023
I visit the surgery for my daughter....
The receptionist was very helpful and the doctor I have seen today was also competent and kind.
I will definitely recommend this GP practice.
Thank you
GP surgery review: premier-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2023
I was having severe back pain, my appointment was booked for the same day, doctor was very helpful and very supportive, prescribed Strong painkillers. I would definitely recommend this GP surgery to all.
GP surgery review: premier-medical-centre
Title: Caring staff and easy to get an appointment
Rating: 5 out of 5
Visited: November 2022
I was able to book an urgent appointment, get diagnosed by the doctor and pick up my prescription on the same day. Both the reception and doctor were very attentive and helpful. I would highly recommend this practice.
GP surgery review: premier-medical-centre
Title: Caring team
Rating: 5 out of 5
Visited: July 2022
Everyone at Premier Medical Centre was committed to going above and beyond to make sure patients were fully taken care of.
GP surgery review: stanley-corner-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: December 2023
Have been a patient for 50 years. They have been consistently excellent and my latest appointment was no exception. All of the staff are helpful. My GP appointment led to a blood test two days later and I expect to receive the results shortly.
GP surgery review: stanley-corner-medical-centre
Title: Bad customer service
Rating: 1 out of 5
Visited: December 2023
I had book a consultation via phone, called in morning and explained my condition about my lips and lady in the phone said to do online consultation, I did which said I have to call Surgery which I did, she send me link  to upload pictures of my lips, which I did and she assured me someone will call me, till 330pm so I called saying no one called me she said some one will definately will call me, I waited again till 630,  no one called me I called the surgery back, again they called expect a call till 7pm, I waited but again I was disappointed no one called me...even after calling 3 times to the surgery this is very bad customer service on part of surgery and I'm very disappointed I need a explanation why no one called me and it's hard to get appointment for the surgery visit and this was my 1st in many years..
GP surgery review: stanley-corner-medical-centre
Title: Brilliant Medical Centre
Rating: 5 out of 5
Visited: July 2023
I had medical problem. I filled up e consult questionary and within 10 minutes I had phone call from doctor who told me to provide sample. I provided withine 30 min and to my surprise I had phone call from doctor same evening and he told me the test result and provided antibiotics.  Very professional doctor and great medical centre. All happened in a day!!!
GP surgery review: stanley-corner-medical-centre
Title: Not great
Rating: 1 out of 5
Visited: March 2022
I am suffering with lower back pain which  gp knows this I suffer since 2004 and not gp or reception staff passing massage to gp?? I have been waiting for week and no response from them and I am realy close of loosing my job for real problem.
GP surgery review: stanley-corner-medical-centre
Title: fab
Rating: 5 out of 5
Visited: January 2022
the reception staff are amazing and my doctor is fab - they all really care - I feel very lucky to have a surgery that really cares about their patients and does that little extra to make sure that the care given is right.

Thank you
GP surgery review: the-wembley-practice
Title: Exceptional Pharmacist
Rating: 5 out of 5
Visited: July 2023
My son and I were both booked in for an asthma review with the asthma clinical pharmacist. The service and level of knowledge she has is exceptional. She was able to tailor an asthma management plan to suit both I and my sons needs and showed compassion and it is clear her knowledge is to an exceptional standard. She changed my inhalers and after struggling with asthma with so long she was able to identify that it was because I couldn’t use my previous inhaler properly because of my breathing coordination. After changing my inhaler I have not found relief like I have now. She is a true asset to the GP and to the NHS. Well done to her
GP surgery review: the-wembley-practice
Title: Arrogant, rude and unhelpful reception staff
Rating: 1 out of 5
Visited: June 2023
Lost my 1st samples and didn’t bother to inform me. When I was chasing for my report arrange phone call from pharmacists and I have been told my sample lost. Second samples given. Report already out last week Wednesday and called next day morning. I had requested appointment/call from doctor because reports were out of range and new developed symptoms but receptionist refused to give either of the appointments and I have been told doc will call me once they read report. Till date I haven’t received any phone call. Both of my reports have few things out of range.
GP surgery review: the-wembley-practice
Title: Awful, start to finish
Rating: 1 out of 5
Visited: April 2023
Every element of this practice is substandard from the very start, some processes go beyond this Practice and are NHS wide, however. all staff across the board seem to skate by doing the bare minimum, have 0 compassion or customer service,are very cold, very uninterested, one of the GPs reduced me to tears, he was that unpleasant. GPs don't read any notes, referrals are never done correctly, numerous administrative errors. Can never get through, app services are always switched off. I appreciate this is an NHS wide thing, maybe they'd all be more inclined to help if they had a healthy working environment, and weren't under paid/overworked - however that isn't the patient's fault; the most basic thing you can be in this sector is kind and polite - and The Wembley Practice staff just aren't.
GP surgery review: the-wembley-practice
Title: Disrespectful and unhelpful appointment
Rating: 2 out of 5
Visited: March 2023
I filled an e-consultation for my cold/flu symptoms with detailed description of my condition after also doing an online private GP. I was called for an in-person assessment, and I risked getting worse in the cold/wind and infecting others and taking expensive ubers.
The doctor told me they can't do anything since it may be covid and I have to call 111, he did zero checks on me and halted the appointment quickly by opening the door while we were talking. He didn't even give me general advice (drink liquids, take rest) and told me what I could have heard on the phone. 
The appointment was completely useless and I felt disrespected by getting dismissed abruptly. I empathize this might be fear of covid infection (if I indeed have it), but more communication about this is more respectful than implicit dismissal.
GP surgery review: the-wembley-practice
Title: Poor communication lets down this practice
Rating: 3 out of 5
Visited: January 2023
Given the stresses and the strains that the NHS are under, it is very annoying to follow the advice and do as much online as possible only to have extremely poor communication from the surgery.

I ordered two items via the NHS app online. Within 48 hours the app confirmed that the prescriptions had been approved. Then I got a message from my pharmacy saying the medicines were ready. 

When I got there one of the prescriptions was not filled. On looking up the prescription, it appears that a doctor cancelled the prescription.

No information. No warning. No communication. If you are going to object to a prescription, at least have the courtesy to get in contact with the patient. You have my mobile, my email. Especially since the NHS app says it is approved.

Since I have been taking this medication for thirty years, and have had many reviews of the need over the period, I would expect the practice to have made the effort to tell me Why they are cancelling this medication.
GP surgery review: the-wembley-practice
Title: Worst experience and worst practice
Rating: 1 out of 5
Visited: December 2022
I’m suffering from skin infection. So I took online consultation from their Dr iq app which works sometimes a day. So after being consulted they suggested me to have a face to face appointment. I took the appointment and they gave me appointment of the time after 50 minutes of my call. The GP is 45 minutes far away from my house. I was 2 minutes late the receptionist told me I’ve to wait now. I waited for more than 1 hour. After that they told me due to excessive demand of patients Doctor can’t see me. I was okay with that and told them to suggest me a alternative. They told me to book from their Dr iq app. I came home and tried their suggestion the app didn’t worked. So I tried calling them. While calling them I waited in the queue on the first place for one and half hour, I don’t know was they really this busy. Then someone answered my call. I was telling them my issue and suggest me a alternative that lady on call was so rude and said I’m not here to listen you. If you want go to A&E we don’t care. And hanged the call. 
This is very very irresponsible and irrelevant service from the GP.
GP surgery review: the-wembley-practice
Title: No follow up - no outcome and hard to access
Rating: 2 out of 5
Visited: December 2022
- There is no follow up even when Consultant specialist write to them they do not follow their recommendation. 
-Calling for appointment is very long queue and when I will be number 1 in the queue and about to answer they hang up. Or some time said call earlier.
-Dr Iq closing early and hardly to get Dr on online consultation it is general issue with pharmacist or Science or … and mainly gives general advice. And the main sickness options  in the system are not covering all options. 
- The referral to specialist ,  I have know idea if it is done and with whom I keep waiting no outcome. Simply there is no link between the service so no treatment or investigation will happen.
- On phone recommended to go to Emergency and emergency recommended to see the GP 
Referral some time send you to pharmacy and patient need to wait till they contact and when they email from no reply email they ask to call for appointment providing their phone number and no one answer and their messaging is full so after all that wait no result and possible they cancel the referral.
GP surgery review: the-wembley-practice
Title: Staff
Rating: 2 out of 5
Visited: November 2022
On my way into the clinic I asked a nurse who works there where I could find the reception area her response was rude and she also laughed when I said which way do I go almost as though she was mocking me. I did tell her that there is nothing funny about me asking for directions and her attitude was not called for. The receptionist at both desks I encountered were very flippant and almost to the point where I felt as though I should not be disturbing them. You are on the main desk to help people if you don’t like people then don’t be customer facing! The third receptionist in the physio sept was lovely but it still does not deter from the fact that I encountered three other members of staff who were absolutely appalling! I wish I didn’t have to go back but physio is something I do need to go back for unfortunately!
GP surgery review: the-wembley-practice
Title: Terrible practice with extra rude manager
Rating: 1 out of 5
Visited: November 2022
I requested a amended duties note on Monday the 14 and they reply back that it will be ready on Thursday 17.When I when to take it wasn’t ready and they didn’t even apologies for it.J am pregnant I I feel very ill but the reply was it’s not important to us!!!The manger didn’t care that wasted my time for her is in not urgent or important.
GP surgery review: the-wembley-practice
Title: The worst practice ever
Rating: 1 out of 5
Visited: November 2022
I ve called several times to get in touch with a doctor because my husband got tested positive with helycobacter pylori , and he needed a treatement to get rid of this virus . I ve called two days on a row . And i stayd pne hour ore one hour and a half waiting bring number 16 or 17 in the queue. After that i hot answered by a lady that told me there is no available appoiment in the day and that i have to call tomorrow which i did and i vve been answered the same . Call next day . The lady was so rude to me and she told me that if i dont like that i have to call again and again untill getting an appointment i can make a complain. Extremelly rude , unprofession staff , the worst gp ever
GP surgery review: albany-practice
Title: Asking for a face to face appointment
Rating: 1 out of 5
Visited: November 2023
I phoned the surgery this morning to make an appointment to see a GP because I collapsed with lower back pain. This morning I was told to phone after 1 pm to make an appointment which I did and I was now told that I can’t see a GP because all appointments for this week are booked. I explained that I am in horrendous pain - no . This has happened several times with this surgery!
GP surgery review: albany-practice
Title: Good service
Rating: 5 out of 5
Visited: October 2023
I was always dealt with well. Good surgery. Staff are polite and look after you. The staff are so helpful and professional and they go the extra mile always explaining anything you don't understand.
GP surgery review: albany-practice
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
I had an emergency appointment which unfortunately I was unable to get to on time due to the fact that I was 1, travelling from Liverpool Street and 2, London Transport being unpredictable.

I was told I needed to rearrange the appointment but I was in so much discomfort that I couldn’t bear going through any more pain and requested if the Doctor could see me that day, even if I had to wait for hours. The Receptionists went above and beyond to help me and I was able to see the Doctor in the end. They were super efficient, kind, willing and understanding. Hats-off to you all for the amazing service I received that day.
GP surgery review: albany-practice
Title: Quick handling of urgent matter
Rating: 4 out of 5
Visited: August 2023
Phoned on Monday with urgent matter. Got GP phone call back with a few hours. Face to face visit on Wednesday was quick and efficient. Referral for scan made. Hopefully the speed of motion will continue through to the scan and onward referral.
GP surgery review: albany-practice
Title: Hopeless
Rating: 1 out of 5
Visited: August 2023
Cannot get anything right.Receptions cannot speak or understand English.Failed to send a prescription to the local Pharmacy and had to attend A&E
GP surgery review: albany-practice
Title: Blood test
Rating: 3 out of 5
Visited: August 2023
The lady I saw for a blood test was very efficient and very friendly putting me completely at ease.  I didn't even feel the needle going or even the expected scratch
GP surgery review: albany-practice
Title: Health check
Rating: 4 out of 5
Visited: August 2023
We were invited for a health check for our 8 year old. The practice called and were very polite and accommodating. Upon arrival we signed in easily and waited to be called. The wait was quick, the health care professional was extremely friendly and put our child at ease. Overall a very positive experience.
GP surgery review: albany-practice
Title: Good experience
Rating: 4 out of 5
Visited: August 2023
Today I had a blood test and the nurse kindly checked a urine sample.  During my recent holiday I had felt ‘under the weather’ and wondered if I had a urine infection. As I explained this to her, she suggested leaving a sample for her to test. The nurse telephoned me later to say that I am now clear of infection.
GP surgery review: albany-practice
Title: Fabulous service
Rating: 4 out of 5
Visited: August 2023
This practice there are friendly staffs great practice quick responses to any emergency situations and they do any things you required hopefully to get you better and good treatment if they found you unwell and very careful about it until they make sure you get fully treatment you deserve.
GP surgery review: albany-practice
Title: Doctors
Rating: 3 out of 5
Visited: August 2023
Not great to be honest I don’t get to have an appointment and when I do it’s not with a doctor , and receptionist are very blunt with you on the phone
GP surgery review: argyle-health-isleworth-practice
Title: Poor Response
Rating: 1 out of 5
Visited: September 2023
Recovering from stroke requested referral for physiotherapy but
my request was ignored I assume because thats as far as I got. 
No follow up or response received
GP surgery review: argyle-health-isleworth-practice
Title: Not a great service and completely let down
Rating: 2 out of 5
Visited: September 2023
Asked for the gp to refer me to a psychiatry uk under "right to choose" in July 2022. 
There were some required test which I did and these were supposed to be sent to psychiatry uk but never was. 
I understand there is a long waiting list for adhd diagnosis and I was prepared to wait under the belief that I was on the list...After chasing the doctor surgery for confirmation that correspondence and necessary paper work/results, psychiatry uk emailed me back - "We did not receive all the information of service requirements. - These are outlined when a Gp makes a referral, and we outlined these again in our response. We had no response from your Gp Surgery. 
The information that was missing was a medical summary. "

I don't ask for help much but this is frustrating and I feel utterly let down. I will be moving my family to another Gp surgery.
GP surgery review: argyle-health-isleworth-practice
Title: Bad practice
Rating: 1 out of 5
Visited: July 2023
I called surgery this morning at 8am and I was caller nmbr 11 it tooks  45mnts to get through them and at the end they said we will send u a link and explain ur medical problem in there.
It says someone will be in touch with u with in next 3 days which is completely rubbish,I have a problem now I can’t wait 3 days.I know I can call 111 or I can go emergencies in hospital but I prefer to go to my surgery rather than hospital and wait for 5 to 6hrs. Iam not happy at all with this surgery they don’t put patients priority first they just give excuses and trying to get rid of the people. They are not helpful at all.New patients please do not register urself in here.
GP surgery review: argyle-health-isleworth-practice
Title: The worst service in my life
Rating: 1 out of 5
Visited: February 2023
the worst service in my life, in the previous place I did not have such problems, but I moved and I had to change the GP. They never answer the phone. Today I waited over an hour, I was 11 in line, when I was already 2 I was disconnected. They never have free visits, there is never a doctor. When I wanted to make an urgent appointment for my child, I was offered to call the doctor next week.