janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: mythe-medical-practice
Title: Receptionist
Rating: 5 out of 5
Visited: March 2023
After 23 years at this surgery witch has always been wonderful to our whole family. When I called today the receptionist said she didn’t understand why I needed to see the doctor before my medication ran out. She said they’d just put a script out.  I didn’t see why I should discuss my current medical situation, so I said I would try again. She said she understood and told me not to be rude! I said I wasn’t, but because she said she didn’t understand i thought I hadn’t been very clear. She put the phone down . They sent me a message to book the appointment. I’ve got to see my cardiac nurse but I’m not booking it. Is that what we’ve come to. Just put the phone down if you don’t want to help. The Receptionist have always been excellent over the years. Very kind and understanding. This was not necessary. I’m really upset
GP surgery review: mythe-medical-practice
Title: Excellent support
Rating: 5 out of 5
Visited: January 2023
I have been struggling with my anxiety and finally went in to ask for an appointment to get help. I was upset but the receptionist was amazing, made sure I had an appointment asap. Doctor was great at talking to me and I felt supported not judged.  Thank you, they made a hard situation a little easier.
GP surgery review: mythe-medical-practice
Title: Poor service
Rating: 2 out of 5
Visited: June 2022
I attended the practice recently to be met with a patronising receptionist. I was not away that I had to sign in of which I was met with the response “everyone who comes here knows to sign in” and when discussing a potential new appointment to which I explained I had work and would be unable to attend I was told “at the end of the day it’s your choice and if it’s not that bad then don’t book it” not entirely sure who the receptionist thought she was as my previous experiences with the doctors surgery has been very positive
GP surgery review: mythe-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
I have been to the Dr's plenty of times but the nurse I saw today 06/04/2022 for my smear test was the best nurse I've ever been seen by. She was so lovely and was great with my daughter too, she made me feel really comfortable and kept talking to me to keep my mind off the uncomfortable situation. You need more nurses like her.
GP surgery review: staunton-&-corse-surgery
Title: Excellent Assistance
Rating: 5 out of 5
Visited: September 2023
At 3.00 pm on a Friday afternoon I didn’t  expect to get a Drs appointment, but couldn’t face going to A&E with a pain that I was sure would be nothing of concern. The receptionist booked me in within half an hour, the Dr advised hospital and referred me to the correct area. The hospital was expecting me and ascertained I had indeed had a heart attack!  Everything was efficient and smooth and - despite the news headlines - the NHS was wonderful!  Thank you Staunton & Corse Surgery staff.
GP surgery review: staunton-&-corse-surgery
Title: Not great but could be worse
Rating: 3 out of 5
Visited: December 2022
Every interaction with the surgery is mixed. Some admin staff are helpful, others need the sack with their bad attitude. The same with the doctors. Some of the newer additions are atrocious and really don’t seem to know what they are doing. 

The pharmacy staff are nice; although they have made a few mistakes recently, I have found them to be generally good and accommodating. 

Given the general lack of care and availability of doctors, and admin staff attitude I would give the , this surgery 
2.5 for doctors
2 for admin (particularly receptionist/s)
4 for practice nurses.
GP surgery review: staunton-&-corse-surgery
Title: Professional and friendly service
Rating: 5 out of 5
Visited: May 2022
I am hugely grateful for everyone at Staunton and Corse surgery, the support from the doctors for two long term conditions has been excellent, and I am very relieved with how that has continued through Covid. I have monthly blood tests and the nurse who looks after me for those tests could not be better, not only is she highly professional and a very good phlebotomist (especially with my tricky veins!), but she is always friendly and cheerful and is a huge asset to the surgery.
GP surgery review: staunton-&-corse-surgery
Title: Phlebotomy Nurse
Rating: 5 out of 5
Visited: April 2022
A cheerful, professional and efficient lady who was a pleasure to meet and quickly took the appropriate blood samples.
GP surgery review: west-cheltenham-medical
Title: Very happy with recent consultation
Rating: 5 out of 5
Visited: October 2023
Saw an absolutely fabulous GP today. Totally focussed, fantastic gentle kind and considerate couldn’t have asked for anything more! A massive big thank you to you all especially under such pressurised circumstances.
GP surgery review: west-cheltenham-medical
Title: Imcompetent reception staff
Rating: 1 out of 5
Visited: July 2023
Not the first issue with this practice, several actually. They text me an appointment. I turn up, they text me the wrong day. Really not good enough. If it’s happened to me several times, it must be happening to other patients too. I’m really so annoyed.
GP surgery review: west-cheltenham-medical
Title: Extremely poor service
Rating: 2 out of 5
Visited: July 2023
My GP has been sending me text messages informing me that he had sent a prescription over electronically to my Chemist  but when I arrived at the Chemist to collect my prescription I was told that no prescription had come through for me. So when I rang my surgery to find out what was going on, I was told the prescription couldn't be sent electronically and I would have to collect a paper copy from the Surgery Reception which is extremely annoying because not only does it mess my day up, having to go backwards & forwards but also because this same problem has accured 5/6 times in the last couple of months. The Surgery is worse than useless, they keep telling me, they are looking into the problem ??? but no one ever gives me an explanation of why this problem keeps accuring time after time. This matter has simply got beyond a joke.
GP surgery review: west-cheltenham-medical
Title: Bad practice
Rating: 1 out of 5
Visited: December 2022
Absolute lack of communication, they cancelled my appointment without informing me, I turn up, take time from work for no reason whatsoever
GP surgery review: west-cheltenham-medical
Title: Really good at managing my daughters complex care needs
Rating: 4 out of 5
Visited: February 2022
Not going to be too specific as it would make it less anonymous since her condition is so rare, but my daughter needs lots and lots of drugs. The team responsible for doing the repeat prescriptions here are really on the ball, and in general the practice are really good at ensuring that the online forms for asking about symptoms or an appointment are responded to quickly and appropriately.
GP surgery review: cranleigh-gardens-medical-centre
Title: Great practice.
Rating: 5 out of 5
Visited: October 2022
Absolutely fantastic support. Highly recommended. Have multiple patients registered here and it is a fantastic service when in need.
GP surgery review: east-quay-medical-centre
Title: Efficient Caring Practice
Rating: 5 out of 5
Visited: September 2023
On having difficulties in locating repeat medications on the GP access link I emailed the practice for advice . The following morning the practice contacted me and the receptionist was so helpful and ensured I got my meds .  Outstanding
GP surgery review: east-quay-medical-centre
Title: Poor telephone service
Rating: 3 out of 5
Visited: July 2023
Today I rang,I was position 12 in the que which I have no problem waiting.but I waited nearly an hour getting down to position 1 and then reception just cuts me off.call back I'm position 16.this is the 3rd time this has happened and it's not on.they all know we've been waiting for ages and if it was accidental at least have the decency to call back after being hung up on.i say if it was accidental but as it's the 3rd time it's happened to me it makes me feel it's not.i understand they're very busy but doing this to people is really not fair especially after they've sat waiting for nearly an hour.i don't mind waiting but then just cancelling my call again is really not fare.
GP surgery review: east-quay-medical-centre
Title: Above and Beyond
Rating: 5 out of 5
Visited: February 2023
I have
nothing but praise for all the staff at this practice. The
receptionists, who must be under huge pressure at the momemt, are
always pleasant, patient and kind. If I have a particular problem,
they will always do their best to sort it. I always feel that I
really matter - and that they really care.

The nurses are very pleasant, kind and efficient.

My own gp is kind, caring and knowledgeable, as is my experience of some of the other gps.

If I need to speak to a dr urgently by phone, this is always
expedited quickly and efficiently.

East Quay and its staff offer a truely exceptional service.

Thank you
GP surgery review: east-quay-medical-centre
Title: Great practice and given lots of care
Rating: 5 out of 5
Visited: October 2022
Despite the nhs being under pressure, I was given a call back and booked an appointment. The call staff were really supportive and reassuring. Dr Power was so kind and caring. I highly recommend the practice.
GP surgery review: east-quay-medical-centre
Title: Serious professional NHS practice
Rating: 5 out of 5
Visited: July 2022
This practice gives respect and dignity to all. All staff, from receptionist to GP, including health care assistants perform their job as expected by patients, in spite of all pressures and shortage of resources that any other GP surgery experiences. At East Quay medical centre, they seem to manage by using common sense, learning from past challenges and rectifying quickly anything that has not worked so well. Appointment making system is fantastic even though we have longer waits, due to current national difficulties. Please, continue as you are doing to keep patients free of stress.
GP surgery review: east-quay-medical-centre
Title: wait times
Rating: 4 out of 5
Visited: May 2022
waiting times to see/ speak to a GP are quite long but otherwise I can't and won't fault this practice, nor do I blame them for the wait times. 
always been dealt with properly and professionally by all staff on my rare visits, dealings with them for my children have been quick and efficient. 
maybe an online messaging service for some enquiries would be of some use? I have a phone appt booked I now no longer need and dread the idea of waiting through the (sometimes massive) phone queue just to cancel it.

I am unlikely to recommend this surgery, not for any negative reasons, but just because I believe they are busy enough with the patient load they have already and wouldn't want to be trying to pile more stress & pressure onto them,
GP surgery review: east-quay-medical-centre
Title: great care at east quay.
Rating: 5 out of 5
Visited: March 2022
my care  that i recieve at east quay medical center is brilliant i have a wonderful gp but all the gps are great if i cant see my own . reception are so very kind and helpful as with the nursing staff all excellent. my only concern is when i attended the surgery in march there was a number of people in the waiting room with no medical mask on and one person without a mask on was coughing which i felt not comfortable with as i have health conditions i do worry of coming in but needed to come in that day i think the information on wearing masks in the surgery needs to be addressed again and highlighted more around the surgery as myself when entered the waiting room and seeing no masks on some people i felt i wanted to leave i felt uncomfortable in there.
GP surgery review: east-quay-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: February 2022
I had chest pain overnight and so called.
I had a call back within 30minutes, was brought in for assessment and as the GP was concerned and then was sent to the hospital. The hospital care was also high quality and quick. From my first call to diagnosis and treatment was six hours. What an outstanding service, especially at the moment when the NHS is under so much pressure. Everyone involved was so helpful, kind and informative too.
GP surgery review: east-quay-medical-centre
Title: 5+ hours and still not a call
Rating: 2 out of 5
Visited: January 2022
I called the GP at 09:20, all the try and arrange even a phone call with my Doc, requesting a call back as I was at position 17 in the wait just to talk to the reception. Still not a single call. Its ridiculous that calling them at the start of the day has resulted in still not hearing a word back. Virus or no virus, there is no excuse for having a callback missed. I even made another call at 12:30 in an attempt to get a call back as I imagined the first one clearly wasnt noticed. Yet again, still waiting.
GP surgery review: north-petherton-surgery
Title: One awful receptionist
Rating: 1 out of 5
Visited: January 2023
There are some lovely staff at this practise, but one awful awful receptionist who talks to all patients in the rudest of tones and is very blunt and uncaring. The tone of speech borders on aggressive. Every time I call the surgery I dread this receptionist being on the end of the phone. "May I take your name please" is an appropriate way to ask a patient for their name, not shouting "N A M E" down the phone. I work in the NHS in a clinical role and would never dream of being so rude to patients. I have elderly family members who use this doctors surgery and they have independently told me the same view on this receptionist and told me that they have delayed seeking help for medical problems for fear of having to speak to this person.
GP surgery review: north-petherton-surgery
Title: Incredibly rude receptionist
Rating: 2 out of 5
Visited: December 2022
I’ve been with this surgery for years and they’ve always been very efficient and friendly. Today however, after I listened to the automated message in the telephone queue requesting that all patients remain polite and courteous with the staff… I was greeted by a lady answering the line who was rude, abrupt and insensitive. She had no care for any politeness, just fired direct questions at me and then went silent. When I asked if she was still there she simply barked “I’m looking for an appointment!”. Perhaps this was a bad day, while I appreciate service pressures are high (I too work for the NHS), if you request that patients are polite and courteous then please at least deliver the same in return. 
The doctors and nurses, and the prescription team at the surgery are brilliant.
GP surgery review: north-petherton-surgery
Title: Very unhelpful
Rating: 1 out of 5
Visited: August 2022
Having waited 22 minutes in a phone queue I was told a cough that had persisted for over 14 weeks did not warrant a doctors consultation and would be referred for a phone call from a local pharmacist. Despite recent television campaign urging those with a cough persisting over 3 weeks to speak to their GP .
GP surgery review: north-petherton-surgery
Title: Mostly Efficient
Rating: 4 out of 5
Visited: June 2022
North Petherton Surgery is a fairly small clinic, however it is quite good in terms of the efficiency of the process when you arrive, I would however say I did need to on multiple different occasions make sure things had gone through, by phoning up or visiting the clinic, this involved a referral to another NHS service and submitting a form of a travel vaccination, I also was not notified when I ought to collect my medication, however this aside, they tend to answer the phone fairly quickly and my issues so far have been mostly resolved.
GP surgery review: polden-medical-practice
Title: Serious decline
Rating: 1 out of 5
Visited: August 2022
This used to be an exceptional surgery, always going the extra mile for their patients. However, over the last couple of years it has been almost impossible to book an appointment after 8am as the appointment system becomes unavailable. The dispensary staff are still excellent, but all other front of house seem to do their utmost to keep you away from either doctor or nurse. The whole ethos seems to be to run an efficient practice, despite having to deal with troublesome patients.
GP surgery review: quantock-medical-centre
Title: Very Excellent Practice.
Rating: 5 out of 5
Visited: February 2023
The very best understanding help from Doctors, Nurses and Staff.
We are very fortunate to have them all. I have been with them for a number of years and have always had brilliant service, wouldn't go
anywhere else.
GP surgery review: quantock-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
Caring, attentive, really understand their patients and do all they can to support their health and wellbeing - and also ensure as a rural practice patients still benefit from other services.
Always very clean, well organised and friendly too.
GP surgery review: redgate-medical-centre
Title: Poor receptionists
Rating: 1 out of 5
Visited: December 2023
The recepionsist have no clue what they are doing. 

Several times I have had appointments changed as they have been 'booked with the wrong staff' and they expect me to wait longer for the correct type of appointment. Or what is worse, they ask me to go to Somerset Bridge and pay out of pocket for problems that are not my fault.

Surely the reception staff know what staff do what types of appointments, but apparently not. People then get moaned at when they ask for an appointment to be brought forward. Patients do not book the appointments so it is not their fault that things go wrong and they should not be forced to wait for something that is not their fault
GP surgery review: redgate-medical-centre
Title: Incompetent
Rating: 1 out of 5
Visited: October 2023
My son filled out the form to register two weeks later i tried to book him an appointment to be told their wasn't any appointment left but he was now registered! Two weeks later I spent 30 minutes on the phone trying to get him a same day appointment to be told he wasn't registered yet !!! Spoke to the manager who just talked over me then put the phone down! Shocking service, there rudeness is only surpassed by their confidence
GP surgery review: redgate-medical-centre
Title: Bad practice
Rating: 1 out of 5
Visited: June 2023
Receptionist are very unhelpful  practice manager very  unprofessional didn’t call as was asked left me without pain medication for osteoarthritis and hypertension medication , had no medication for 10 days now in agony and still not resolved my only choice now is to change surgery after 70 years ,the doctors are very  good if the receptionist allow you to get past them and actually make an appointment for you
GP surgery review: redgate-medical-centre
Title: Disgusting treatment
Rating: 1 out of 5
Visited: April 2023
Had a horrifying interaction with staff who shall remain nameless. The practice does not allow disabled patients to do things that are comfortable for them, instead, they force disabled customers to do things they are physically unable to do.

Appointments never run on time and when asked if they can run appointments on time, patients are screamed at and belittled by practice staff. 

Extremely rude staff. Need a new manager who is not so rude and arrogant. Urgent customer service training needed for all staff
GP surgery review: redgate-medical-centre
Title: Awful staff very rude
Rating: 1 out of 5
Visited: May 2022
Waited three weeks for telephone consultation
Was told it would be some time after 2pm
Waited until 4.45 proper out to garage quickly 
But missed call called the surgery and was told 
That I had been crossed off the list for doctor 
To phone again because they are far to busy.do not
Understand what is happening to this practice?
It was always one of the best now would think it is the worst

Need new staff very quickly
GP surgery review: redgate-medical-centre
Title: Poor practice
Rating: 1 out of 5
Visited: April 2022
I was moved to Redgate following my GP Practice closing. Since I have moved I needed to talk to someone on two occasions and on both times I've been let down. The first time I filled in a form on the NHS app as I was feeling a bit down, a nurse called and prescribed my anti depressants and was told they would call back in 3 weeks - I never received a follow up call. When I called them, the receptionist had to do a review - I have since stopped taking them! 
I called 111 because of an issue, spoke to a lovely Nurse who said they would refer me to my Dr to have bloods taken to find the cause, and that I would receive a call the next day. The next day came and no call! I phoned the surgery to be told I was on the list... still no call came. 
In my opinion all of my symptoms are leading me back to being peri-menopausal... all I need is a blood test to confirm. This surgery isn't giving me the time of day! If I am wrong, I could have a serious problem. I don't even have to see a Dr, a nurse will be fine or even a HCA... In my opinion this surgery does not care about it's patients. It's sad and disappointing.
GP surgery review: somerset-bridge-medical-centre
Title: Terrible receptionist
Rating: 3 out of 5
Visited: June 2023
I was trying to make an appointment and the receptionist kept talking to a colleague she clearly wasn't listening to me as I had to repeat myself numerous times. This is extremely rude and unprofessional!
GP surgery review: somerset-bridge-medical-centre
Title: Awful practice
Rating: 2 out of 5
Visited: October 2022
Receptionist so rude and can’t wait to get you off the phone, say they will call back and never do shame as there is one amazing doctor there but that seems to be it. Can’t get an appointment to see anyone for a month.
GP surgery review: somerset-bridge-medical-centre
Title: Just wanting to say an extra Thank You
Rating: 5 out of 5
Visited: May 2022
I would just like to say that I'm extremely grateful for the services I have received over the last few months as a service user. The support network has enabled me to find my confidence again, and also given me the motivation to progress my life and career etc...  The bridge have been great throughout, and my peer support worker goes above and beyond everytime. Also, just being understood makes a massive difference...and I would be a strong advocate for these services in Somerset anyday.
GP surgery review: somerset-bridge-medical-centre
Title: Amazing staff
Rating: 4 out of 5
Visited: February 2022
Had a procedure done here and the staff were friendly, professional and extremely caring.  Thank you.
GP surgery review: taunton-road-medical-centre
Title: Simply the Best
Rating: 5 out of 5
Visited: February 2023
Today I had an appointment with one of the Doctors.  I can honestly say the Doctor was just brilliant.  Lots just want to give you a prescription and get on to the next.  I was given time and was listened to, treatment was discussed.  I felt my problem was important, and I came away feeling happy and confident that everything that could be done had been put in it's place.  
Thank you all for your kindness and hard work.
GP surgery review: taunton-road-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: November 2022
I am by no means a regular visitor, but when I needed help this morning the service I received both from the doctor and the telephone reception staff was excellent, my sincere thanks.