janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: heartwood-medical-practice
Title: professional practice
Rating: 5 out of 5
Visited: September 2023
The flu clinic at this surgery is amazing, professionally ran, very well organised and efficient, all the staff at the surgery are polite,  courteous and respectful.
GP surgery review: heartwood-medical-practice
Title: Flu jab
Rating: 5 out of 5
Visited: September 2023
Very efficient in and so quickly staff were lovely it was easy to book and self explaintory with good directions on where to go depending on your age seats where available but these were not needed as we called with in minutes of waiting very pleasant experience
GP surgery review: heartwood-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Always greeted with a smile by the nurses and that puts me at ease. Whenever I've wanted help usually when I have difficulty getting answers on the net the lady at the end of the phone is very helpful and puts me at ease.
GP surgery review: heartwood-medical-practice
Title: Good efficient practice
Rating: 5 out of 5
Visited: September 2023
Never had anything but good experiences with the surgery over many years and all staff from receptionist through to medical staff are friendly and helpful
GP surgery review: heartwood-medical-practice
Title: Flu jab
Rating: 4 out of 5
Visited: September 2023
Really quick and easy and although I was a few minutes early I was still seen. Nurse was very good and explained exactly what she was doing.
GP surgery review: heartwood-medical-practice
Title: Good Service
Rating: 5 out of 5
Visited: September 2023
Attended the flu clinic. Very well run and efficient. Probably the first practice in the area to offer a flu clinic this early in the season.
GP surgery review: heartwood-medical-practice
Title: Great practice lovely staff
Rating: 5 out of 5
Visited: September 2023
Always super efficient friendly and professional staff . Online booking system is great to have available . Always feel that they care .
GP surgery review: heartwood-medical-practice
Title: Well run practice
Rating: 5 out of 5
Visited: September 2023
I've had no problems at all with Heartwood... Just had flu jab and we'll organised. Husband went to doctors a few weeks ago coughing up blood. Sent immediately to the emergency day care centre at Burton hospital where he was seen and treated straightaway.
GP surgery review: heartwood-medical-practice
Title: Well organised surgery
Rating: 5 out of 5
Visited: September 2023
Excellent service, well organised & the process was swift & efficient with a smile!
Superb practice with well informed staff.
GP surgery review: heartwood-medical-practice
Title: Flu vaccination
Rating: 4 out of 5
Visited: September 2023
Easy to make the appointment online. On arrival at the surgery it was very quick and extremely well organised.  In, jabbed and out in less than 3 minutes.  Well done Heartwood.
GP surgery review: newhall-surgery
Title: Issue with phonelines
Rating: 3 out of 5
Visited: September 2022
It is getting extremely difficult to get through to the surgery to make an appointment. They have introduced a new phone system that goes straight to the answer phone... This is extremely frustrating when you finally get to the end of the message only to find out it is engaged! Surely if it is engaged it shouldn't even go to the answerphone! It would make booking an appointment so much better if we got the engaged tone instead of listening to the answerphone message numerous times only to find out its engaged! I can't fault the nurses, I think they do a great job.
GP surgery review: newhall-surgery
Title: Flu jab
Rating: 5 out of 5
Visited: August 2022
Timed flu jab all relevant precautions taken on time and blood pressure taken all staff excellent all calm and preci6
GP surgery review: newhall-surgery
Title: Great service
Rating: 5 out of 5
Visited: August 2022
Lovely people, good range of services and usually prompt responses.
Answerphone response could be improved, not least to change the music and eliminate having to start all over again if anything goes wrong!
GP surgery review: newhall-surgery
Title: Flu jab
Rating: 5 out of 5
Visited: August 2022
Excellent service from making my appointment to getting my flu jab as well as being offered a general health check while l was there. Thank you.
GP surgery review: newhall-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Got an appointment quickly and urgent referral to hospital to see consultant.  I was able to be seen by a female doctor which made the experience easier and more comfortable with having to have an internal examination. Got an appointment at the hospital quickly and I have in fact seen the consultant today.
GP surgery review: newhall-surgery
Title: Friendly, efficient practice.
Rating: 5 out of 5
Visited: June 2022
I visited the practice for a knee injection and the doctor I saw was very friendly and explained exactly what he was doing. I have since been for a covid booster and received excellent service again.
GP surgery review: newhall-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
Excellent all round service received the doctors & nurses listen to your problem and ask questions so you can interact & receive the correct medication
GP surgery review: hereford-medical-group
Title: No appointment
Rating: 1 out of 5
Visited: October 2022
I phoned the surgery 32 times on Monday 10th October at 8am to finally be greeted by a voice message, no appointments available no option of a call back. So I went on line filled in the form, got the message to say I would receive a text or phone call within 2 working days. Today Friday 14th went to the surgery because I had not received either. The receptionist said she had rang my mobile, very strange because I have no missed calls. Any  way no appointments available and to phone Monday. I can't go all though that again I'm trying to keep my blood pressure down. I am going to look on line to see if I can get the tablets the hospital prescribed me.
GP surgery review: hereford-medical-group
Title: Terrible.. I will be changing practices
Rating: 1 out of 5
Visited: October 2022
Tried to talk to H M G to book a flu jab for my daughter. 4hrs on the phone on day 1, 2 hrs l  day 2. Still haven't managed to get through. 
If H M G do not have enough staff to cope then they shouldn't have so many patients. All they are doing is seeing patients off.
GP surgery review: hereford-medical-group
Title: Not fit for purpose
Rating: 1 out of 5
Visited: October 2022
Trying to get an appointment is virtually impossible. The new booking system using a form is not helpful. My wife would not be able to use it. Tried to get an urgent appointment but have been told to fill the online form out. Not been able to see a GP in 2 years. Only ever get to see a nurse. The amalgamation of the surgeries has not made for a better service.
GP surgery review: hereford-medical-group
Title: Parking problem but otherwise great service
Rating: 4 out of 5
Visited: October 2022
Use of the car park is monitored and subject to a fine: you must enter your car registration into a computer upon entry, which is poorly signed. Please improve the signage and communication to patients checking in at reception.
GP surgery review: hereford-medical-group
Title: To date found this an excellent practice
Rating: 5 out of 5
Visited: September 2022
Friendly and positive service from receptionists, doctors and nurses 1st class.   Thank you and hope this will continue.
GP surgery review: hereford-medical-group
Title: Terrible
Rating: 1 out of 5
Visited: September 2022
I have a medical review licence and DVLA have requested I see my doctor for a medical to check my fitness to drive. I have tried and tried to make appointment but keep being told same nonsense of appointments are full. If I don't get my medical very soon DVLA will revoke my licence which will result in me loosing my job as I need to drive to over 60 farms all over Herefordshire, Shropshire and some in Wales. No licence means I can't work, which means I'd loose my home too all because I can't make appointment it's just ridiculous. I keep being told I have to call everyday or call when I'm next available???? No I make appointment and I will make myself available!!! 
This has caused me so much stress and I've hardly slept the last 4 weeks due to the worry of not be able to make this appointment. I now have 2 weeks to get a medical and when I called into station medical centre to try book appointment I was told I've still got 2 weeks left, u tried to explain that I need to make appointment but told to ring daily. I'm afraid I'm going to be told to stop driving and loose job just because I can't make appointment. It's not right!!!
GP surgery review: hereford-medical-group
Title: Professional
Rating: 4 out of 5
Visited: August 2022
Under extreme pressures the staff are always polite and helpful. I have never not had a query or request fulfilled.
Premises are clean and welcoming as are the staff.
GP surgery review: hereford-medical-group
Title: Caring
Rating: 5 out of 5
Visited: August 2022
I would like to thank all the nurses that came to my aid on Thursday 25th August.
I went to the Station Medical Centre to have blood tests. The nurse realised that I needed something more than that, due to symptoms that  had started as I arrived. I was given excellent, cheerful and reassuring  care by them until a  ambulance. arrived.
Thank you very much
Keith Stanton
GP surgery review: hereford-medical-group
Title: If I could give this place a 0 rating, I would
Rating: 1 out of 5
Visited: July 2022
Always impossible to get hold of, no interest in helping patients. I called up, waited over half an hour to get through to someone. I explained that I was in extreme pain and that I needed to see someone. I was told that there are no appointments and that I should call back daily until one is available. I need to see or speak to a doctor now.
GP surgery review: hereford-medical-group
Title: Prefect service
Rating: 5 out of 5
Visited: July 2022
I came into the station approach surgery because we had a phone call that was unclear,we approached the receptionist she look it up and then asked use to come into one of the rooms,
To discuss the matter in private as it was about mental health we found this was so kind of the receptionist and it must not go without a mention,so a big thank you to her
GP surgery review: winyates-health-centre
Title: Good practice
Rating: 5 out of 5
Visited: December 2022
I have only been with Winyates Surgery for around 8 months after transferring from my previous one whom I was not very happy with.  Unfortunately I have needed to see a doctor twice within this period and on both occasions I have not had any issues in getting an appointment and found the reception staff and doctors extremely professional and helpful. I am so pleased I made the transition to this surgery and cannot understand why people find it necessary in giving bad reviews?
GP surgery review: winyates-health-centre
Title: booking
Rating: 3 out of 5
Visited: December 2022
hi have tried booking  on the app and on line and over the phone . 
there is nobody to talk too over the phone regarding the problem 
and even interested to take on board any information , in the main offices  ever say  they say do it on line
GP surgery review: winyates-health-centre
Title: Great Practice in all areas
Rating: 5 out of 5
Visited: November 2022
Today I went into chemists next to surgery. I felt unwell walked into surgery reception area. Then the wonder of Winyates came into force. A nurse had noticed how unstable I was looking and took me into a side room. She just knew something was wrong and started doing tests , got a doctor to check me over. While she was doing all this for me, she amazed me how she was still concerned over patient on her list. She was able to ask her colleagues to help with her list.
Managed to get me an appointment to see a doctor in a few hours time. When I returned the nurse was still there doing a job see must love with a true passion. But walk passed, saw me and took time to ask how I was now feeling. When I went into see doctor he listened checked my records and was able to come up with a course of action to help me. As I was leaving he said I have made an appointment to ring you next week to see how the changes are helping me. 
This event is not a one off. For many years I have found Winyates Medical Centre to be a place where staff ,nurses,doctors, etc do everything they can to look after me. It annoys me ,to see some patients who are so rude and aggressive towards such overworked staff. I can only say again and again thank you Winyates. Xxx
GP surgery review: winyates-health-centre
Title: Awful practise
Rating: 1 out of 5
Visited: October 2022
This surgery has had issues for many years now and it's only getting worse. Wait in a queue of 30 plus too finally get through and get told ring back tomorrow. . But this is every time you ring. The staff are rude, unhelpful and judgemental, especially on reception. The majority of them too.
Some of the gp's don't care for the patients only rushing you out the door or off the phone if you're actually lucky enough to speak too one.
The prescription and medication reviews are awful and lacking. 
Overall this surgery is awful, referrals don't get put in, they don't listen too what's actually wrong, they lack respect and manors, Medication doesn't get sorted and waiting in a queue of over 30 to then be told no apps again first thing in the morning is, well, awful.
Avoid!!
GP surgery review: winyates-health-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: October 2022
Took my 3yr old in for immunisations. Nurse was fantastic, explained everything clearly and made my son feel at ease. 

We always receive a good level of care at this practice. Staff are always helpful and friendly. Highly recommended.
GP surgery review: winyates-health-centre
Title: Great team of doctors and nurses. Receptionist too
Rating: 5 out of 5
Visited: October 2022
Today I got an same day appointment no problem. I saw the doctor 
Who was just brilliant she spent time listening and was patient with me. All my family try to get appointments with her as she really does go above and beyond to find the cause and remedy to all our problems. Doctors are under so much pressure these days yet this doctor doesn't rush you. She is a credit to the surgery. I feel very lucky to have such a genuine caring doctor
GP surgery review: winyates-health-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: October 2022
Today I was getting out of my car in Winyates shopping centre when I had a really bad chest pain after a few minutes I went into the Doctors to see if they can see me as I was quite scared I was having a heart attack.. I spoke to the receptionist who was really concerned for me took details and within minutes I was seen by a doctor luckily it wasn't my heart but muscular pains to my great relief I have to say the service I received was excellent so thank you for looking after me ...Ive been a patient there for over 40 years and I've always found the doctors and staff
very helpful keep up the good work...!!!!
GP surgery review: winyates-health-centre
Title: Prompt and Effective Treatment
Rating: 5 out of 5
Visited: September 2022
I felt that my depression had returned and so I rung the practice at 08:30 and didn't have to wait long for my call to be answered.  The receptionist was lovely and got me a 09:00 appointment.  By 8:55 I was being seen by a Doctor who was lovely, patient, understanding and proactive.  A prescription was necessary and by 09:15 I was in the next door pharmacy to collect it and back at home by 09:25, having taken the first dose of my medication.  The surgery has a simple process, which clearly works and I felt valued and cared about.
GP surgery review: winyates-health-centre
Title: Dr’s fast track
Rating: 5 out of 5
Visited: September 2022
After phone call to dr, he asked me to come to the surgery he then set up a fast track to see a urologist, had an appointment for five days later, after some test had appointment 12 days later for CT and MRI scans. I just want to say I couldn’t have asked for a better service, thank you.
GP surgery review: winyates-health-centre
Title: Cannot get a face to face GP Appointment
Rating: 3 out of 5
Visited: August 2022
I've been with this surgery for almost 40 years with no real issues in getting a routine appointment and any subsequent treatment. However, since covid the surgery has changed drastically. GP's not available. Some work part-time. 
Appointment system to see a GP is "first come first served" with appointments released at 8.30 am on-line - and by the time you get on-line there is no way to find the GP appointment facility which has presumably had today's appointment taken immediately and the booking facility removed. I've tried frequently but never see the GP appointments. Same again this morning before calling the surgery to see if I could get an appointment and told to book -on-line - because 
there are same day appointments only for urgent cases. My symptoms might be urgent - it might be cancer, it might be a kidney infection -  I don't know - but I can't get seen by a GP to get tests and find out.
I'm almost 70 years old. I'm bound to have age-related conditions that need looking at - but I can't get an appointment.  

This isn't good enough.
GP surgery review: whiteacres-medical-centre
Title: Pneumococcus vaccination
Rating: 5 out of 5
Visited: November 2022
Very friendly staff. Helpful and knowledgeable. Safe environment within the surgery. Full advice given re vaccination.
GP surgery review: whiteacres-medical-centre
Title: Very efficient vaccine clinic
Rating: 5 out of 5
Visited: November 2022
Attended the vaccine clinic to get flu & Covid boosters. The booking process was excellent and the clinic friendly and efficient as always. Great practice. Thanks very much.
GP surgery review: whiteacres-medical-centre
Title: Fabulously organised vaccination programme.
Rating: 5 out of 5
Visited: November 2022
Thank you for such a wonderful service for flu and covid vaccinations.
Great communication and kind attention with the jabs, no ones favourite experience but made it enjoyable!
GP surgery review: whiteacres-medical-centre
Title: Superb flu & Covid programme
Rating: 5 out of 5
Visited: November 2022
Can't thank your team enough...efficient, friendly and so well organised - as always. Brilliantly well planned booster session on Wednesday...no wait time, in and out in under 5 minutes. What service! Thank you all so very much!
GP surgery review: whiteacres-medical-centre
Title: Superb as usual
Rating: 5 out of 5
Visited: November 2022
Booster and flu jab over in a flash no pain or hassle easy peasy thanks to staff and DR Remedios and super service thanks
GP surgery review: whiteacres-medical-centre
Title: Efficient, friendly caring
Rating: 5 out of 5
Visited: October 2022
I moved to Malvern something over a year ago and am delighted with the efficient yet friendly care I have recieved. The telephone consultations have been brilliant, providing a high quality service faster and, presumably, to more patients. They also seem to make face-to-face consultations more readily available when the need arises. In short, just altogether excellent.
GP surgery review: whiteacres-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: September 2022
I needed to have a blood test for my B12 levels.  When I telephoned the reception the lady who dealt with me could not have been more helpful.  She booked me in at short notice for, 1110 on the 30th September and also went the extra mile in organising the flu jab for me at the same appointment.  
When I arrived for my blood test I was told I should have my PSA and cholesterol tested at the same time as these were out of date.  The lady was extremely good at her job and I hardly noticed the needle.  She was a very pleasant individual who went out of her way to ensure that my health checks were brought up to date and that the blood test and vaccination were carried out very efficiently in a most relaxed and calm environment.  Well done and thankyou to the very caring staff at Whiteacres.
GP surgery review: whiteacres-medical-centre
Title: Vaccinations
Rating: 5 out of 5
Visited: September 2022
Went for flu jab and was offered covid jab at the same time. There was some queuing but no more than you would expect given the underfunding of the NHS. Very pleasant staff.
GP surgery review: whiteacres-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2022
The response is always immediate and thoughtful. If for some reason the doctor I am speaking to is not my regular doctor, they have always read my notes and give me a careful response.
GP surgery review: whiteacres-medical-centre
Title: Wonderful practice
Rating: 5 out of 5
Visited: February 2022
I had a telephone appointment this morning and, as usual, the doctor listened to my concerns and offered her excellent advice. I feel so lucky to be registered with Whiteacres practice as the team are highly professional, kind and very helpful. Since registering with the practice some 15 years ago myself and my family have felt safe under Whiteacres care. We have never had the cause to complain and therefore would like to praise them for their kindness and professionalism. Thank you
GP surgery review: st-johns-house-surgery
Title: Not impressed
Rating: 1 out of 5
Visited: March 2022
The staff at this surgery have always been lovely. However, every time I try to get a prescription, without fail something goes wrong and I spend hours on the phone trying to get hold of my medication. It is very inconvenient having to make time in the day to go back and forward to a pharmacy when the prescription isn’t there. Every time I have tried to get an appointment here I have had to wait hours on the phone to sometimes be told I can’t even have one. This surgery wastes so much of my time, everything is an ordeal.
GP surgery review: st-johns-house-surgery
Title: Terrible
Rating: 1 out of 5
Visited: March 2022
I don’t know why but I keep getting surprised how unhelpful the staff are. I work for the MOD & quite often have to work abroad. I have sometimes attempted to order my repeat prescription a couple of days early so I have enough to take with me. They always refuse & have said in the past that I will have to go without my medication. Absolutely horrible people. I’m thinking of moving house purely so I can move to another surgery.
GP surgery review: st-johns-house-surgery
Title: Pushy nursing staff
Rating: 2 out of 5
Visited: January 2022
Popped into surgery today for a cervical screening appointment. The nurse was very pushy in regards to getting boosted. Whether I choose to or not is none of her business. And offering times and suggesting I can go in my lunch really isn't on.      If I choose to I will not when strong armed after smear test.  Very unhappy.
GP surgery review: kidderminster-medical-centre
Title: Professional Caring Nurses
Rating: 5 out of 5
Visited: November 2022
During the last 7 days I have received treatment from 3 nurses who in my opinion treated me in a very professional caring way but above all took time to listen and this I find is very rare they didn’t just listen they actually heard what I said they each individually have made a difference and provided care above what was expected of them. Thank you.
GP surgery review: kidderminster-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: November 2022
What a superb service I've received today.
Check-in was quick, easy, I had a query that the front desk dealt with in a brilliant, professional and friendly manner.
My appointment started bang on-time, I was straight in and straight out, no problems.
The Nurse I was with was polite, courteous and very good. We had a student Nurse with us who was the very same, but with clear enthusiasm for the job.
Parking was free, I was in the building no more than 10 minutes, I felt like I was cared for at every step and I wanted to let people know how good this surgery is.