janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hattersley-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
Every receptionist is lovely. Never make you feel like they are intruding in your symptoms. The Dr realised the stress I was feeling and gave me the time off work (2 weeks) to enable me to recover. It has been the exact medicine I required. Thank you everyone at Hattersley group practice for being absolutely amazing
GP surgery review: hattersley-group-practice
Title: Great Practise
Rating: 5 out of 5
Visited: April 2022
I had a very meaningful dialogue with my Doctor where my treatment and health issues were resolved. I found this Doctor very engaging and easy to talk to and confide in.
GP surgery review: haughton-thornley-medical-centres
Title: Used to be Good
Rating: 2 out of 5
Visited: December 2022
Used to be a great service, Rang today to be told I had to either go online at 3.30pm or ring on Monday to make an appointment, Explained that as a full time carer I could not guarantee being able to do either and just needed to book appointment, Was told to either ring 111 or go to the walk in, Yeah take a vulnerable adult who has complex needs and sit in the walk in for hours, Asked to speak with practice manager was told no , Asked if she could email Practice Manager was told no , The person I spoke to had no understanding of being a carer at all, I will be looking for a new surgery for the family,
GP surgery review: haughton-thornley-medical-centres
Title: Quick response
Rating: 5 out of 5
Visited: December 2022
Applied for a sick note and received a call the following morning, very quick and simple with the doctor being very understanding.
GP surgery review: haughton-thornley-medical-centres
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
Sent an e.mail and the Doctor contacted me right away.   Was very reassuring and gave me good advice. The Dr rang me back when I missed the first call.
GP surgery review: haughton-thornley-medical-centres
Title: Good follow up
Rating: 4 out of 5
Visited: December 2022
My husband has just come out of hospital after having an emergency operation. Today l got a message from the Doctor asking how he is. After me replying she messaged me back with good advice about what to do to help him get better. Knowing that l can speak to her with ease is so helpful .
GP surgery review: haughton-thornley-medical-centres
Title: Seamless care
Rating: 5 out of 5
Visited: December 2022
Very rarely ask for consultations, so thought I would probably have a lengthy wait
Triaged by GP at 10-45 and asked to come for examination at 12-30
Thought I would have lengthy wait in surgery but was called in just before 12-20.
Examined. Explanation given and script sent to pharmacy of choice
When you feel so unwell, the last thing you need is to be sitting around waiting
Today’s experience was NHS at its best. Many thanks
GP surgery review: haughton-thornley-medical-centres
Title: Unusual receptionist
Rating: 4 out of 5
Visited: December 2022
Your Review:  Yet again I call and the receptionist is very helpful. I have been advised by the chemist to contact my doctors if I start to come out with bruises. They said the blood thinking tablets dosage needs to be changed as my blood may be to thin now. The receptionist has message the doctor for either some advice or to call me. This is extremely unusual as months ago you would be told they are all booked up call again at 8 in the morning. We need more receptionist like the Lady who took my call. Thank you so much 
 you are a credit to the surgery.
GP surgery review: haughton-thornley-medical-centres
Title: Exceptionally Caring GP Practice
Rating: 5 out of 5
Visited: December 2022
I have been a patient at Haughton Thornley since 2005.  I have had many consultations over the years with both GPs and nurses and I have found everyone to be very kind and caring.

I also appreciate the fact that if a GP sends me a text message there is the opportunity to respond.  This happened at the end of last week when I was discharged from hospital following a minor heart procedure.  I received a text from one of the GPs saying that it was fantastic news about the results of the procedure.  As there was a link at the end of the text I could actually respond to the GP instead of having to request a telephone consultation as I have a few concerns about the next steps relating to my heart condition.  I was really touched that the GP actually took the time to text me as I know how busy GPs are.

I am also very impressed with the fact that on a couple of occasions in the past, blood tests have come back highlighting problems that needed to be addressed (i.e. an over-active thyroid in 2009 and pre-diabetes in 2022).  On both occasions I was contacted by the practice asking me to make appointments in order to discuss what needed to be done.

I know that I am in extremely good hands and I am so grateful that I have access to such kind and caring doctors and nurses.  The GPs at this practice certainly, in my opinion, go the extra mile when it comes to caring about their patients.

The receptionists at Haughton Thornley are also extremely professional and helpful and will do their utmost to accommodate when it comes to appointments.

In my experience, Haughton Thornley is the best GP practice in Tameside and I have a lot to be thankful for.
GP surgery review: haughton-thornley-medical-centres
Title: No communication
Rating: 1 out of 5
Visited: November 2022
Arrived for an MSK appointment today only to be told when I arrived that it had been cancelled.  I didn't receive any communication that this had been cancelled prior to arriving.  Very annoyed as I missed an important meeting at work to attend this appointment.  Member of staff on the reception wasn't very apologetic and dismissed me very quickly without any information to rebook.
GP surgery review: haughton-thornley-medical-centres
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
I received an appointment for the same day re symptoms I informed the care provider of. Treatment was given. Contacted surgery 7 days later by the new electronic system and was given telephone consultation with gp within 24 hours treatment given and a follow up txt after 3 days to check if the treatment was effective. Replied back requesting a further appointment with gp and this was arraigned for later the same day. I couldn’t have asked for better treatment well impressed.
GP surgery review: haughton-thornley-medical-centres
Title: Fabulous MSK clinic
Rating: 5 out of 5
Visited: March 2022
1st Time for myself visiting Haughton Thornley medical centre. 
Attended The MSK clinic, was very nervous! 
Checked in at main reception with a lovely young lady very polite & helpful - advised me where to do. 
I was met by a lovely gentleman who made me feel at ease straight away -  Such fabulous Duty of care & such great knowledge - had my treatment & went on my merry way. Absolutely NO issues at all just instant pain relief. I would highly recommend this MSK clinic to anyone suffering with planter fasciitis or any other pain that could be helped by steroid injections!
 I’d had this treatment previously at another clinic but today was by far the less painful on administering pain relief.
Im so grateful & didn’t have to wait long from talking to my GP to attending the MSK clinic too.
GP surgery review: the-brooke-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Excellent the way this practice is run.
Always seem to be able to resolve any issue as quickly as possible.
A lot of practices need to follow suit.
Today they did not let me down again.  Had to turn up at the surgery unannounced with my daughter who was really ill and they made time to see her within about 10minutes.  This is not something I would have normally done but I really appreciate that they did not turn us away and saw her as quick as possible.  Thank you so much.
GP surgery review: the-brooke-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
I recently used the on line service for advice within a very short period of time I received a call back from the surgery who gave me clear and concise advise also gave me an appointment to see one of their team a hour later.I  received a warm and helpful welcome from reception within minutes  of arriving I was seen by a member of their medical team who had a professional and very friendly way. Thankyou
GP surgery review: the-brooke-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
Contact procedure is very easy to use and they reply quickly. Very caring, open and easy to talk to and can go back to them if unsure of anything. Self and two other family members use this service and would recommend.
GP surgery review: the-brooke-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: July 2023
I’ve been with the surgery over 30yrs + have seen a lot of changes. But now I can’t praise them enough for excellent service from the receptionist to the clinicians and Doctors are so professional and helpful.
The current system AskmyGP is so easy to use and you have a response the same day.
Highly recommend The Brooke Surgery to anyone looking for a GP practice.
GP surgery review: the-brooke-surgery
Title: Credit to the NHS.
Rating: 5 out of 5
Visited: July 2023
I have been with this surgery for around 12 months. My last surgery was a complete disaster, moving to Brooke surgery has been a breathe of fresh air. Genuinely passionate about customer service and care. Nothing to much trouble. Fantastic group of people.
GP surgery review: the-brooke-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Always had a positive experience with the brooke surgery. Would definitely recommend. All the staff are helpful and you can you are seen promptly
GP surgery review: the-brooke-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: June 2023
Used AskmyGP which was very convenient and easy to use. The GP contacted me on the same day and was extremely helpful.
GP surgery review: the-brooke-surgery
Title: Brilliant GP Practice
Rating: 5 out of 5
Visited: June 2023
I visited to get help with my arthritis. I was seen by a senior nurse who was very good. I felt listened to and cared for.  She dealt with
My problems and I am very satisfied with the consultation
GP surgery review: the-brooke-surgery
Title: Supportive and efficient practice
Rating: 5 out of 5
Visited: June 2023
Have had to use the surgery several times over the last few months and they have been excellent every time. Speed of reply and support has been excellent at all times.
GP surgery review: the-brooke-surgery
Title: Best GP service I have had in the last 20 years
Rating: 5 out of 5
Visited: June 2023
Although I live in Ashton and the practice is in Hyde,I have never had difficulty in getting an answer for my medical problems on the same day.
GP surgery review: leigh-family-practice
Title: Very efficient
Rating: 5 out of 5
Visited: September 2023
I moved to this practice after having issues with my previous doctors. Leigh Family Practice were easy to contact, the appointment was on time, staff at the desk were friendly and helpful and the nurse was lovely! Very informative and explained everything she would be doing and why. Have recommended to family already
GP surgery review: leigh-family-practice
Title: Very good practice
Rating: 4 out of 5
Visited: July 2023
The receptionist was very helpful and sorted out my appointment to see the doctor for a review.  I am a cancer patient and need understanding and continuity.
GP surgery review: leigh-family-practice
Title: Great Dr
Rating: 4 out of 5
Visited: March 2023
I was phone today by a lovely, patient and understanding Dr, for a telephone consultation. I didn't feel rushed, I felt cared about and most importantly he was understanding of my situation. I have never met this Dr, but wouldn't at all mind if I was put under his care permanently. Because of my query I was concerned about being rushed or not taken seriously. I wasn't rushed and I was definitely taken serious. Thankyou Dr.
GP surgery review: leigh-family-practice
Title: pathetic practice
Rating: 1 out of 5
Visited: March 2023
dr phoned me and left an unaudable message on voicemail.would think a dr would not mumble but speak clearly.phoned surgery was told could not get another telephone appointment for 7 days.pathetic as usual
GP surgery review: leigh-family-practice
Title: Advanced Nurse Practitioner
Rating: 3 out of 5
Visited: February 2023
The ANP was professional and extremely caring. She is a great asset to the Practice and needs to be retained.
GP surgery review: leigh-family-practice
Title: Great staff
Rating: 5 out of 5
Visited: February 2023
Had an interview in the practice to discuss a problem

They understood and were very friendly and 
listened to what I said
First rate service
GP surgery review: leigh-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Went in for blood test, was put totally at ease by the practioner.  Such a lovely practice with very helpful and efficient receptionists
GP surgery review: leigh-family-practice
Title: Great people
Rating: 5 out of 5
Visited: January 2023
Great staff and nothing was too much to sort out ...in and out of the practice easily and felt safe. Would recommend if you  can get in
GP surgery review: leigh-family-practice
Title: Friendly staff, inaccurate signage
Rating: 3 out of 5
Visited: January 2023
Attended at the request of the surgery for health check blood tests.
Immediately upon entering the practice there is a sign stating ‘for blood tests go upstairs’. So I went upstairs and sat and waited for 5 minutes before going back downstairs to speak to reception. 
I advised the receptionist that I’d waited upstairs for 5 minutes but there’s no one about and no one had come out to see me. 
Receptionist said I should have initially gone to reception to let them know I’d arrived.
I told the receptionist I had followed the surgery instructions on entering the building and perhaps they should change the signage. 
I’m no rocket scientist but can follow simple instructions. 
Receptionist was pleasant and helpful enough and agreed with me. 
The nurse who took my blood was lovely and friendly. She asked if I had brought a sample but I hadn’t been told to when I made the appointment. Another breakdown in communication, and I now have to provide a sample which means attending the surgery again.
GP surgery review: leigh-family-practice
Title: Efficient & Friendly
Rating: 5 out of 5
Visited: January 2023
Very helpful staff
Practice is efficient and staff are happy to help with any query no matter how small or immaterial. 
Really good service.
GP surgery review: leigh-sports-village
Title: Friendly doctor
Rating: 4 out of 5
Visited: June 2023
I had some trouble with the call center for this as my phone wouldn't accept the call.
But when the receptionist phone me back she quickly arranged a face to face appointment and I was quickly seen.
Lovely friendly doctor, very helpful and polite, did a good job and eased my worries.
GP surgery review: leigh-sports-village
Title: Good practice
Rating: 4 out of 5
Visited: June 2023
Caring doctor and the staff . Efficient technology. Good time management. Good clear communication
GP surgery review: leigh-sports-village
Title: Fast response to my message
Rating: 5 out of 5
Visited: June 2023
Got answers to all my questions. 
New referral agreed for breathing issues.
Results of blood test supplied.
Good service!
GP surgery review: leigh-sports-village
Title: Avoid this useless practice
Rating: 1 out of 5
Visited: June 2023
Registered with this gp based on reviews from the nhs website but wished I'd done my own due diligence because although my previous  GP was bad this practice was alot worse. 

First appointment I turned up for I was told I didn't have one only to get a text saying I missed my appointment, second appointment I had to wait half an hour for and when test results came back from the first appointment I was advised I had to wait 3 weeks for an appointment to discuss them and when I asked about online access and text reminders they said they couldn't do it even though they have signs in reception saying they can suffice to say I'd avoid this practice
GP surgery review: leigh-sports-village
Title: Very good practice
Rating: 5 out of 5
Visited: June 2023
I phoned the practice 8 am and got an appointment the same day when I arrived the secretary told me they was running late I waited 10 minutes past my appointment time to see the doctor wich I thought was very reasonable saw the doctor and was very pleased he was very thorough and professional I came away feeling much better than when I got there could not fault the staff and doctor at all I would recommend leigh sports Village practice to anyone 😀
GP surgery review: leigh-sports-village
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
GP Practice contacted me after perusing my online details of problems being experienced and I was offered a surgery consultation which took place promptly, the Doctor I consulted listened carefully and made notes, carried out some basic observations and confirmed I needed treatment for which he issued a prescription which I was then able to get filled immediately and start the medication.
GP surgery review: leigh-sports-village
Title: Ok practice
Rating: 3 out of 5
Visited: May 2023
Parking is a problem.  Nurse didn't have the correct equipment to be able to take blood.  Have to now go to hospital to have it done.
GP surgery review: leigh-sports-village
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
It is not often that I have need to see a Doctor, but today I had to. 
Excellent service. Receptionists very helpful and friendly. 
The Doctor that saw me was an extremely  nice man, and he very quickly  diagnosed my problem. He even showed me diagrams on the computer to help me understand. 
I received very good advice regarding how to fix the problem. Very pleased with how I was treated.
GP surgery review: leigh-sports-village
Title: Pleasant Staff
Rating: 4 out of 5
Visited: May 2023
Reception staff very helpful. Consultation with nurse put me at ease and explained procedure. I have always found the surgery visits to be well staffed and a clean environment.
GP surgery review: leigh-sports-village
Title: Great practice
Rating: 4 out of 5
Visited: May 2023
I was seen at the exact time of my appointment and the nurse was really friendly and helpful and left me feeling confident about my treatment
GP surgery review: peterloo-medical-centre
Title: Ridiculous practice
Rating: 2 out of 5
Visited: October 2022
On 07/10/2022 We arrived at 10:27 for our 10:40 appointment and told this was to early and we would have to wait outside. The weather on this day was wet and windy and not good conditions to leave a poorly 3 year old outside in. 

Patronising rude staff, questioned the reason for being made to wait outside in the rain with a poorly child and was told it's to protect vulnerable patients and the GPs had made this rule. 
The waiting room had no one in it. 

As an NHS worker else where and being to numerous appointments I know this is no way of treating patients and the staff are just being lazy and dismissive.
GP surgery review: peterloo-medical-centre
Title: Very bad experience
Rating: 1 out of 5
Visited: October 2022
Getting appointment is not possible,  I call in the morning and line is busy, I'm not even in the queue but disconnected. Tried a few times in the afternoons and the same. Not appointment forward. I feel helpless and frustrated.
GP surgery review: peterloo-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2022
I last had an appointment on 6th June 2022, I managed to get this appointment on the day without an issue. Member of staff I spoke to was very professional, caring and polite. The doctor I saw took the time to listen, answer questions and ordered blood tests to investigate my issues. I have never had any issues with this practice since joining. Their service is far superior to my last practice and much more professional. I actually feel like the doctor's care and don't just prescribe more medication all the time.
GP surgery review: peterloo-medical-centre
Title: Thank-you very much.
Rating: 4 out of 5
Visited: June 2022
Thanks very much to the kind lady who took my blood this morning at 9.00am, she was so very nice & polite with a lovely gentle voice tone that instantly made me feel calm & looked after, I have also spoken to this lady on the phone on a couple of occasions & she is exactly the same always happy to help.
GP surgery review: peterloo-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
I visited the surgery and spoken to a receptionist, she gave me a suitable face to face appointment. She was very helpful, supportive and kind as always. The GP I seen was professional and thorough. I was seen and assessed in about 10 - 15 minutes. I left the surgery happy and full of confidence in our wonderful NHS and my GP practice, which I've belonged to for the last 23 years. Thanks again!
GP surgery review: peterloo-medical-centre
Title: Worst Surgery for appointments
Rating: 1 out of 5
Visited: May 2022
Only have ring on the day appointment's which you start ringing for at 8am and after at the least 50 minutes and 117 times trying to get through you're told there is no appointments. Told to go on line which I do and still no pre bookable or day appointments. How long standing illness reviews are meant to happen, I'll never know or even treatment for flare up's. These reviews are apart of Qof so I think you'll be failing on that miserably. It's a shame really because the GP's they do have here are really good Dr's, the system here is pants and offers nothing for the working person or chronically ill. Wouldn't mind if I was one of those taking the mick and going for the fun of it, but I never go and always treat myself as much as I can, but when you need your GP this surgery completely lets it's patients down. Also A&E is completely inappropriate to sign post people to for everyday illnesses, and follow up's that a GP should be seeing and reviewing. The emergency Hub number you give out is also as useless, they too never have appointments, so it really is just a fob off to get us off your phone line and pass the responsibility on. Maybe look after the ones who actually pay tax and national insurance and that go to work, these are the people who rarely need you and crack on in life, but you fail to look after.
GP surgery review: peterloo-medical-centre
Title: Excellent care and prompt diagnosis
Rating: 5 out of 5
Visited: May 2022
I was diagnosed with a complex condition by my gp who did thorough tests and listened carefully and asked many questions. He started me on the correct treatment and withing days my quality of life has improved so much I cant thank them enough. I never feel fobbed off ,im always listened to and taken seriously. He made a follow up appt one week later to see how I was and explained my condition and everything I needed to know. I've been with this surgery for 4 yrs and always found them to be excellent.
GP surgery review: peterloo-medical-centre
Title: Fix the appointment system!
Rating: 1 out of 5
Visited: May 2022
I have tried to make an appointment to see a GP for several days. I don't need an urgent appointment i.e. that day, but after calling the number more than 50 times after 8am, when I eventually get through, all appointments are gone & I'm advised to call AGAIN at 8am the following morning. There are no prebookable appointments for later in the week. I still haven't got an appointment at the practice. I agree with previous reviewers - it is not acceptable to deal with patients like a ‘fastest finger first’ game show. Other practices manage to offer a civilised system to book an appointment - why can’t Peterloo?