janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: heart-of-bath
Title: Can’t get an appointment
Rating: 1 out of 5
Visited: October 2022
I have been constantly phoning to make an appointment with a GP for about 3 weeks.
Usually in a phone queue of 20 or more! 
They advise to book online so I do this only to find there are no available appointments not only for the next month but the foreseeable future.
I then decide to go to the surgery at oldfield park to book an appointment and although the waiting room is empty I am told by the receptionist that there are no appointments available for the next 3 weeks so I ask to book one after that and quess what, there are no appointments available.
This is not providing an NHS service, it’s providing no NHS service.
GP surgery review: heart-of-bath
Title: Very good quality of service
Rating: 4 out of 5
Visited: October 2022
With the situation as it is patients having to wait longer for an appointment because it's so busy and the medical staff are working exceptionally hard, the staff work really hard and are really caring and helpful and I know doctors are struggling at the moment but I still feel looked after and I just think this is such an achievement.
GP surgery review: st.-augustines-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: July 2023
Absolutely impossible to get an appointment. Wait on average 3 weeks to get an appointment booked in advance, at which point whatever ailment you have will either have gone away by itself or gotten exceptionally worse. This defeats the purpose of a GP practice. Call handlers are generally extremely cold and rude and unwilling to help. Always confusion amongst employees as to how to go about doing certain things (other than standard appointments). I legitimately have to anti anxiety medication before even calling to enquire about an appointment as I know the response is going to be the furtherest thing from helpful and a GP appointment will be nowhere in sight. I know we have the worst healthcare system in Europe, but this really is shocking compared to other Uk surgeries.
GP surgery review: st.-augustines-surgery
Title: Above and beyond - always
Rating: 5 out of 5
Visited: September 2022
I have needed the services of this practice a lot over the past year. They have been so supportive, reliable and accessible. Today is a great example. I called at 10.45am, waited 15mins to be answered (the message told me where I was in the queue), and was added to a list for a GP call back. GP rang and spoke to me at 11.30am, had me in for a face to face at 12.30pm, and I was home by 2pm with a filled prescription for pain and an onward referral for investigations. So, so grateful to the team here for caring for me and my family. The really listen and care.
GP surgery review: temple-house-practice
Title: Poor
Rating: 1 out of 5
Visited: June 2023
Got cut off after waiting on the phone for over 20 minutes to book an appointment. This is not an unusual occurrence.  If this place had to operate without a captive audience they wouldn’t last a week.
GP surgery review: combe-down-surgery
Title: Outstanding service from GP and Respiratory Nurse
Rating: 5 out of 5
Visited: March 2023
I recently moved to the area and registered with the Combe Down Practice. I do not usually see my GP more than a few times a year as I rarely get ill. On this occasion I attended an annual Respiratory review with the Respiratory nurse and saw the GP. My experiences were World Class. Both clinicians took time to listen to me and exceeded my expectations. I  have never seen such an amazing team.

The GP spent almost 30 minutes helping me to understand my diagnosis. She patiently answered all my questions. I did not feel rushed. She was professional and empathetic. I cannot recommend her highly enough.
GP surgery review: combe-down-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
I have developed heart failure recently and can't praise the practice enough. Nothing is too much for them, doctors and nurses alike. I have had texts with feedback from doctors after 8 p.m. on several occasions, which reminds me how hard they work. You can see the doctor the same day if its urgent. Phone lines constantly busy is only a minor irritation-the downside of a very popular practice.
GP surgery review: newbridge-surgery
Title: Very thorough and caring GPs
Rating: 5 out of 5
Visited: December 2022
All the staff at this surgery are incredible, they deal with every issue very thoroughly and are compassionate. The support staff are also excellent and the organisation so good that call wait times are minimal and I always got through to someone when I needed to.
I can only image the work going on behind the scenes to keep a busy surgery running this well.
Highly recommend.
GP surgery review: rush-hill-surgery
Title: Good Practice
Rating: 4 out of 5
Visited: July 2023
I haven’t had appointment with my GP for a while, and happened to call an early morning to get one to discuss my blood test results.The online links for support concerning appointments, or getting back for advice afterwards is limited. After my appointment,  I was expected to take at home BP measurements to send back to my GP who sent me a mob text afterwards suggesting to send measurements to a link. Unfortunately, there was not warnings on how long this link will enable me to collect my measurements and send it back to my GP. I spend 3 days of collecting my blood pressure data, and today was prepared to send it back, but there was not action to reply due to the time unknown to me to send them to the link provided.Now I am not sure how I can do it online, as I can not sent a message to the surgery, or my GP. Please Advice.
GP surgery review: cricklade-surgery
Title: Privileged to say this is my GP!
Rating: 5 out of 5
Visited: February 2022
I feel so lucky that we have Cricklade Surgery looking after us! We have been with this surgery for just over a year now and the service we recieve is second to none!

The surgery hold a very good patient relationship and is a true family doctors! They remember you and ensures you are listened too!

Whenever we have been in hospital we always recieve telephone calls saying the drs would like to see us to do a check up. They always follow up to ensure we are safe and healthy.

They usually get you in the same day! The reception team are friendly and polite and always very helpful.

The Doctors listen to you and your concerns and are very thorough! They ensure you are dignified and respected at all times. They are polite and don't try to brush you off. They cover every angle to ensure brilliant care!

The nurses ensure to build a good working relationship with their patients to make them feel at ease.

This surgery is professional , maintains a high standard of care and support, clean, responsive and compassionate. Truly the best surgery by far.

Thank you for your great service and maintaining a good old professional family doctors approach!
GP surgery review: malmesbury-primary-care-centre
Title: Marvellous service
Rating: 5 out of 5
Visited: March 2023
This team provides a marvellous service.  They recently provided palliative care for a relative of mine. My whole family cannot speak highly enough of the GPs and the wider team. Malmesbury is lucky to have such a great team that can maintain standards in spite of the current NHS difficulties. Well done!
GP surgery review: new-court-surgery
Title: Downhill decline in service past few years
Rating: 1 out of 5
Visited: April 2023
This surgery has declined massively over the past few years. It is now literally impossible to get an appointment to be seen. Ringing in at 8am for an urgent on the day appointment and speaking to staff at 08.05 to be told there are no appointments left and they are at full capacity is utterly appalling. 
This resulted in me calling 111 and having an unnecessary ambulance sent to me for them to then prescribe the relevant medication i needed due to severe infection. 
Receptionists always extremely rude and unhelpful when wanting an appointment - like robots and offering no support to patients.
I am going to be looking into registering at another surgery as this surgerys patient care is non existent.
GP surgery review: new-court-surgery
Title: A Practice that Cares
Rating: 5 out of 5
Visited: May 2022
Having being diagnosed with Stage 4 Cancer after an A&E admission, I cannot fault New Court Surgeries support. The General Practioner's have been prompt, compassionate and taken time to understand and subsequently alleviate symptoms. The receptionists have done then their best to find solutions to getting appointments despite high demand and the back office staff have been excellent at communicating and showing kindness for my situation. Royal Wooton Bassett is an aged population and there is high demand on the GP services. I believe they are doing the best they can in very trying circumstances.
GP surgery review: purton-surgery
Title: The best GP receptionists I’ve experienced
Rating: 5 out of 5
Visited: December 2023
I’m so pleased we moved to this practice. The reception team are the most helpful and friendliest I’ve ever come across. I’ve not had any issues with appointments or getting through to them.
GP surgery review: purton-surgery
Title: No appointments
Rating: 1 out of 5
Visited: May 2023
Can’t get through on the phone. No adequate appointment times when you go in person. I am under many specialists who say I should see a GP on a monthly basis due to several health conditions but have not managed an appointment this year. Continuously offered the nurse which I don’t find helpful. In Urgent Care for the umpteenth time.
GP surgery review: purton-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: February 2023
You can’t get through on the phone, when you do you then have to give  details to reception , they then tell you there been an emergency so they can’t help.
They won’t open late or on a Saturday. 
They say they will call then never do. 
As for treatment of armed forces veterans well they just don’t care.
GP surgery review: purton-surgery
Title: Wrong prescription
Rating: 3 out of 5
Visited: January 2023
I took in a urine sample in for my 4 year old.3 days later I phoned was told it was a uti. And someone should of phoned .went to Lloyd's  who said the gp had written up for a adult. So had to be changed  how can this be write .this doctor should be  retrained  . It could of been very serious  .so many mistakes at this  doctors
GP surgery review: purton-surgery
Title: Outstanding practice
Rating: 5 out of 5
Visited: March 2022
Registering with Purton Surgery where one receives a first class ,prompt, service is the best thing I have done this year.  I have been given the opportunity to see a GP on the day I have contacted the surgery. This is in great contrast to what happened with my previous surgery ; where I attempted for 24 consecutive days to make an appointment to see a GP and did not manage to get past the surgery’s receptionist!!
GP surgery review: tinkers-lane-surgery
Title: Really Supportive
Rating: 5 out of 5
Visited: September 2023
I’m suffering with really bad morning sickness, including throwing up constantly. I’ve been on the phone in floods of tears unable to get my words out for the last couple of weeks. It’s become debilitating and depressing at this point. 

The reception staff are so understanding and patient with me. They arrange call backs with the triage nurse the same day. She’s also really kind, understanding and reassuring.

I was arranged to see the dr on the first call I made. He was helpful and nice to me. I understand this isn’t a third world problem but I was struggling so bad. 

The sickness continued to escalate and I asked for a sick note. This was given to me without any problems. I called again to have this note extended. Again issued straight away.

This sounds like basic, caring good service you’d expect from your surgery. After speaking to others in my position, I realise just how lucky I am and that the above help I received seems to be a luxury. 

I really appreciate the support I’ve had these last couple of weeks from everyone at Tinkers lane. I honestly wouldn’t have been able to cope without the help I’ve had. Thank you
GP surgery review: tinkers-lane-surgery
Title: Needs Improvement
Rating: 1 out of 5
Visited: July 2022
The surgery staff are friendly but highly pressured. The surgery has often failed to meet my basic medical needs a number of times, failures have been made to dispense the correct prescriptions in a timely manner and routine GP appointment waiting times are much higher than the national average. One particular time i was suffering with acute anxiety with an immediate threat to my life and i was told to wait over a month for an appointment to be medicated, 111 had to intervene and reprimand them before they understood the seriousness of the situation. Miraculously an appointment free'd up immediately after 111 intervened after i was told there was a 0% possibility of seeing anybody at all for the next 4 weeks.
GP surgery review: tolsey-surgery
Title: Wonderful Welcome
Rating: 5 out of 5
Visited: January 2024
Went in for first check in, and not only was it at a very accommodating time, but the Nurse Practitioner made me feel so welcome.  Feel that we are in very good hands.
GP surgery review: avon-valley-practice
Title: Call Waiting
Rating: 1 out of 5
Visited: September 2023
I called to book a blood test, was 8th in the queue, and 1 hour later I’m still waiting, though for some strange reason I was caller number 1 for half of that time, I’m still waiting and refuse to put the phone down.
GP surgery review: avon-valley-practice
Title: Call time
Rating: 3 out of 5
Visited: September 2023
3 times i have called this morning 22/09/23 each time over 30 minutes at position 3. 4th attemp im position 2 currently 22minutes. Baffled.
GP surgery review: avon-valley-practice
Title: Great help
Rating: 5 out of 5
Visited: July 2023
Staff at Avon Valley Practice recently helped bring my urology procedure forward, and I now have an appointment on early September.
I would like to thank the doctors and staff for always being helpful and caring.
Much appreciated
Brian White
GP surgery review: avon-valley-practice
Title: Excellent gp practise with superb care
Rating: 5 out of 5
Visited: April 2023
I want to say a massive thanks to drs and nurses I have seen in the last week at Upavon and durrington practises 
Their care was prompt efficient and kind 
Seldom I am unwell used to work as a neuro sister and I can only say their expertise was brilliant 
I also want to thank them for setting up walk in clinics to get prompt attention 
Many thanks here’s to a full recovery
GP surgery review: avon-valley-practice
Title: Bad customer service
Rating: 2 out of 5
Visited: March 2023
Fed  up with staff telling lies. I was told today I had not requested meds, but in fact requested 3 items 3 days before and surgery only issued 1 and other 2 was showing undetermined. Had to then go into surgery and request that I needed prescription. Than went to chemist only to be told items not in stock and now got to wait until after weekend to collect. This means I now have to go 4 days without meds, and if surgery had issued with the other items than I would have had my meds. Especially when my consultant said I must not miss my meds, will be speaking to them advising the surgery has let me down again. Wonder what would happen if I become ill because surgery couldn't be bothered to issue meds properly
GP surgery review: avon-valley-practice
Title: Excellent nurse
Rating: 5 out of 5
Visited: March 2023
Today I came in for a regular pill check.
Due to my age and health I’ve been asked for 10+ years to consider a different method of contraceptive and have always been adamant I did not want the coil due to my sister having a negative experience.
She did not pressure me to consider another contraceptive but took the time to explain in detail about the coil. Her knowledge and patience has made me reconsider and now I realise how much better that would be for me.
I’m very grateful for her taking the time to explain thoroughly and answering all my questions.
Thank you
GP surgery review: avon-valley-practice
Title: Thanks team
Rating: 5 out of 5
Visited: February 2023
Had a problem with my monthly stoma product order. It seems there was some kind of electronic hiccup between the supplier and the practice. I phoned the office and explained the problem. I was then contacted by a manager and a receptionist who were able to resolve the situation very quickly and the products are now n their way.
I would like to thank the persons involved personally, but your instructions tell me I should not include names.
So, many thanks once again to your team. I couldn’t be happier with the service you provide.
Brian White xx
GP surgery review: avon-valley-practice
Title: Lovely staff.
Rating: 5 out of 5
Visited: February 2023
I am regularly seeing one of your nurses on a Monday evening. I just wanted to say she is an absolute credit to your practice, her bedside manner is impeccable and she is generally just so friendly and lovely! Really happy with the service I receive.
GP surgery review: avon-valley-practice
Title: Bad Service
Rating: 1 out of 5
Visited: January 2023
Getting medication is becoming a nightmare, either they don't have it or they make a mistake. They tell you to ring to cancel an appointment if you can't get to it, and no one ever answers the phone. Frustration is boiling over. Had a message to come and collect my prescription, came in and the receptionist told me sorry that was for an old prescription, told her I now had no tablets left and had ordered it last Wednesday to be told we now have to give 5 days notice, last I heard it was 48 hours. I then said I needed the tablets to be told tough and I'll have to come back when I receive a text!! That is not the right attitude. I then got angry and demanded my meds today, to be told I was rude. Has to stick to my guns as back on work tomorrow! What is happening to this surgery!! It's becoming worse day by day!!
GP surgery review: avon-valley-practice
Title: Good service
Rating: 5 out of 5
Visited: January 2023
My monthly order of stoma products was delayed. When I checked with the supplier I was told that Avon Valley surgery had not approved the prescription. When I queried the surgery I was informed that no request had been received. Further contact with the supplier and the surgery eventually resolved the problem and my order is on its way.
I would like to thank the receptionist (whose name I do not know) and the Doctor who signed my prescription for their speedy actions in resolving my problem.
GP surgery review: salisbury-plain-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
Appointment on time very pleasant 
Clinician. Have visited the practice 
many times in the last two years. I’ve never had a negative experience.
GP surgery review: salisbury-plain-health-centre
Title: O.k.practiceon h
Rating: 4 out of 5
Visited: October 2023
On this occasion I saw an 'unknown' GP who had knowledge of my ongoing problem. She prescribed a moisturising cream which may help but will not prevent the underlying condition amply shown on my records.
GP surgery review: salisbury-plain-health-centre
Title: Great care and speedy resonse
Rating: 5 out of 5
Visited: October 2023
I called when my daughter had reached a point where her problem was affecting her wanting to go out and was affecting her confidence in general.  The call we received back within 80 mins handled the concerns from both a health and wellbeing point of view with sensitivity and professionalism.  This practice has always impressed me. We are so lucky.
GP surgery review: salisbury-plain-health-centre
Title: Very satisfying visit
Rating: 4 out of 5
Visited: September 2023
I attended for a pnemo injection. Seen dead on time and 'treated' by a delightful and friendly nurse
GP surgery review: salisbury-plain-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: August 2023
I needed a dressing changed at short notice and they rearranged their schedule to accommodate me. They were also excellent in performing the minor op at their Larkhill site.
GP surgery review: salisbury-plain-health-centre
Title: Service is much better
Rating: 5 out of 5
Visited: August 2023
The reception team are so much more friendly knowledgeable caring polite than they ever used to be 
Previous years I found the reception team argumentative and reluctant to help 
The team now are great and I would recommend this surgery
GP surgery review: salisbury-plain-health-centre
Title: Great Service
Rating: 5 out of 5
Visited: July 2023
Again great service from triage to following day appointment with GP. Always reassuring and informative thank you for everything.
GP surgery review: salisbury-plain-health-centre
Title: Difficult to access
Rating: 1 out of 5
Visited: July 2023
I visited on behalf of an overseas visitor who had received an outrageous fine for parking while he brought his wife in and asked where he could park. There are clearly signs up saying that you can’t park but as this place is used for emergencies there needs to be very clear signage saying where you can park and how to access it, particularly given the chaotic state of the city at the moment. Many people using the medical centre are probably not familiar with Salisbury let alone the intricacies of the centre.
GP surgery review: salisbury-plain-health-centre
Title: Great with children
Rating: 4 out of 5
Visited: June 2023
Have always had good experiences with our eldest at the GP practice. Since having our youngest 5 weeks ago we have been struggling with cows milk protein allergy, the GPs we have seen and spoken to have been very helpful and understanding with how it has been a struggle at times.
GP surgery review: salisbury-plain-health-centre
Title: Consistently reliable practice.
Rating: 5 out of 5
Visited: June 2023
I’ve been with the practice since 1988, during which time it has consistently improved. My most recent appointment was relatively short but professional as usual.
GP surgery review: harcourt-medical-centre
Title: Outstanding Care
Rating: 5 out of 5
Visited: July 2023
I recently had to use the GP service for a significant but non urgent condition. From the outset, the receptionist, and then the GP were sympathetic, attentive and proactive in providing me the best care possible. When my condition worsened, they acted swiftly and decisively to continue my care. Whilst the booking system each morning for appointment is by telephone and first come first served, as soon as I was able to get through, they were on the case. Having recently retired from the Armed Forces after a lifetime, and the medical wrap that is provided in the service, you wonder how things will be when sometimes the NHS GP service gets openly criticised. I have seen nothing to support that negative view in my personal experience. I believe that is entirely down to the professionalism and excellent care provided at Harcourt medical Centre.
GP surgery review: harcourt-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: July 2023
Had a bit of a concern regarding a changing mole on my forehead, so called in to speak to a Doctor. I was sent a link within minutes from reception to post photos of the mole. I posted my photos and then received a prompt reply with an appointment made available during the same day. I attended the appointment and my concern was dealt with, by my Doctor, swiftly and with precise treatment to allay and remove my concerns. A very slick and professional experience and practice.