janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: buckden-surgery
Title: Great receptionist
Rating: 5 out of 5
Visited: July 2023
Have visited Little Paxton surgery this morning. 
18/07/2023. Whilst waiting I once again totally blown away by the receptionist working today. She is wonderful with everyone she deals with and so efficient. I have witnessed this so many times on our visits. She clearly loves her job and it shines through. I did tell her because she so deserves praise.  She is an absolute asset to the practice.  We are so lucky to be patients.  Great experience today again.
GP surgery review: buckden-surgery
Title: Very happy with care received
Rating: 5 out of 5
Visited: June 2023
I am new to the area and this doctors surgery. 
My appointment with the practice nurse yesterday was very thorough. 
What a lovely lady, she took time to explain my care going forward. I didn’t feel rushed and I felt like a patient rather than just a number. 
Thank you so very much.
GP surgery review: buckden-surgery
Title: Very helpful and professional
Rating: 5 out of 5
Visited: June 2023
Great service, very professional and helpful, couldn’t ask for anything more…from the initial visit until to then the great outcome at the end.
GP surgery review: buckden-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: May 2023
The service is excellent. Prompt response to any query, efficient, helpful and kind staff. I feel very lucky to have this as my gp practice
GP surgery review: buckden-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
After an appointment at the GP surgery I was referred for a scan at the hospital, which came through very quickly. I had my appointment at the hospital last Wednesday and by Thursday morning I had a message from the GP surgery telling me everything was ok. Such an efficient service. Thank you
GP surgery review: buckden-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
All staff efficient and forward thinking. Easy access to medical practitioners, quick response to queries. All in all, a superb seevice.
GP surgery review: kimbolton-medical-centre
Title: Amazing Practice
Rating: 5 out of 5
Visited: June 2023
Lovely, extremely helpful, knowledgeable and attentive doctors and nurses. Everything explained well and to ensure your understanding. I have had two appointments this week and on both occasions I was seen very quickly. I have been a patient here for ten years and I cannot recommend this surgery enough. Parking and onsite pharmacy are a bonus but the incredible staff are the main asset, they show so much kindness and follow up phone calls and texts which are reassuring.
GP surgery review: kimbolton-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: April 2023
This is the first time a GP practice has proactively addressed my needs and the needs of my family. The staff are all very helpful from the reception to nurses, to GPS to pharmacy.
GP surgery review: kimbolton-medical-centre
Title: Inefficient
Rating: 2 out of 5
Visited: April 2023
Reception staff and doctors aren’t in sync. Had baby sons second vaccines, lovely nurse said to book next ones on the way out in 4 weeks time. Receptionist unable to book as 4 weeks time hadn’t been arranged so told to call back the following week. Rang back the following week and still not able to book, receptionist didn’t even know when my son’s last injections had been so asked me when he needed them! Luckily I knew it was 4 weeks after the last ones. Asked for a call to schedule and told no I had to call again. Previous surgery in Rushden would book vaccines automatically to ensure no vaccines were missed.
GP surgery review: kimbolton-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: September 2022
We get incredible care and attention from this practice, and have done for the past 3 years. Attending an appointment is an extremely positive experience, staff are helpful, the doctor we see is amazing and goes that extra mile the whole time. Having the pharmacy option makes it even more convenient. Thank you!
GP surgery review: kimbolton-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: August 2022
I have recently moved into the area and joined the Kimbolton Medical Centre, lucky me!
On joining I spoke with reception who made the transition to KMC simple and understable and perhaps more importantly made me feel welcome. I was allocated a doctor and made an appointment so that my repeat prescription could be done. My GP covered my health background in an unrushed and professional manner. Blood tests were arranged to confirm that various levels were ok. The appointment was made for a few days later, a practice nurse took the blood needed - relatively painlessly (like many I'm a little squeamish!).
I then sufferred a health episode and the practice staff and my GP respond quickly, professionally and with understanding.

In fine, the Kimbolton Medical Centre, it's GP's and all the staff have acted professionally and promptly when needed; they have also acted with respect and understanding to me. I hope that they thought I acted towards them in the same way; as they say on the telephone call preamble - be kind; it's not too much to ask is it.
GP surgery review: kimbolton-medical-centre
Title: No preventative measures whatsoever
Rating: 2 out of 5
Visited: May 2022
Asked for a prostrate exam - I’m 58 told not to bother if my flow was ok. Getting a doctor appointment impossible, when you do apart from a couple of doctors the rest useless. It might be a cute country practice but that’s it! Registering elsewhere
GP surgery review: wellside-surgery
Title: Excellent experience
Rating: 5 out of 5
Visited: June 2023
Had a terrible cough. Seen by nurse for something unrelated and referred me straight away to GP. Swiftly seen and sorted. My old practice in Hertfordshire never even saw me. Feel very lucky to belong to the surgery, have no problems getting an appointment either. Cannot fault them.
GP surgery review: wellside-surgery
Title: Wonderfully friendly and helpful receptionist
Rating: 5 out of 5
Visited: February 2023
Popped into the surgery to pick up a registration form for my father-in-law who will shortly be moving to Sawtry. What a lovely attitude the receptionist had, smiling and friendly. If this is indicative of the service my father-in-law can expect, I think he’ll be well looked after. Keep it up, Wellside Surgery!
GP surgery review: wellside-surgery
Title: Excellent Service at this Surgery
Rating: 5 out of 5
Visited: November 2022
I have been using this surgery for over twenty-four years. The staff and doctors have always been attentive and courteous.
The added bonus is that you can always get an appointment on the day you contact them. This is not the case with most doctor`s surgeries in these times.
Many thanks. Keep up the good work.
GP surgery review: wellside-surgery
Title: Disgusting service from receptionist!
Rating: 1 out of 5
Visited: August 2022
So a couple of times now I have tried to call up wellside surgery and it takes forever to get through to them and when you do the receptionist just says we are full (at 8:30am- how??!) they don’t ask what’s wrong with you and just say call back tomorrow!! 
Both times this has happened I have had to call 111 and they have ended up getting me an appointment. 
Then today after 111 got me an appointment and I spoke to a doctor, the doctor asked me to drop in a urine sample to be told by the receptionist we are on our lunch and get her you a sample pot and to come back later! 
Well I can’t come back later as I have three children (two with additional needs) and already dragged them out of the house. And they could get me a pot!!! 
Total disgusting by the receptionist again!!!
GP surgery review: wellside-surgery
Title: Phone system
Rating: 3 out of 5
Visited: April 2022
The phone system needs to be fixed? You ring and you get cut off this kept repeating for nearly 30 mins then finally I got though only to be told there’s no appointments…. This happens most days I’m not the only person to moan about this
GP surgery review: wellside-surgery
Title: Disappointed
Rating: 3 out of 5
Visited: March 2022
I have been told by a receptionist at Wellside Surgery that the doctor referred me to an NHS podiatrist 8 weeks ago. I contacted the Podiatry Clinic I have been referred to, just to find out how long I have to wait for an appointment. I have been told they haven't received a referral from Wellside Surgery.
Now I have to do a self referral and start from beginning. Really disappointed this has been missed and referral not sent.. I would probably be pain free now.
GP surgery review: boroughbury-medical-centre
Title: Efficient and friendly practice
Rating: 5 out of 5
Visited: September 2023
Reception staff always very helpful. Clinical staff responsive and proactive, addressing concerns and dealing with them efficiently and appropriately. Can’t fault this Practice and would recommend without hesitation. Good job everyone.
GP surgery review: boroughbury-medical-centre
Title: Continuing Excellence
Rating: 5 out of 5
Visited: May 2023
Nothing but praise for this surgery after 13 years registered. Pro-active in health care and good service when you need them . 5 star rating in my book.
GP surgery review: boroughbury-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
Today my son had a medical episode within the surgery & I have to say, all members of staff( 5 to be precise)were amazing.
Compassionate & very professional medically.
Boroughbury Medical Centre have always been amazing with apointments/results/bloods/ infact everything we as a family have had.
I just want to thank all the medical staff & receptionist for the professional ways & making you feel relaxed.
outstanding surgery in my eyes.
GP surgery review: boroughbury-medical-centre
Title: Continuing Excellent Practice
Rating: 5 out of 5
Visited: May 2023
As always at Werrington and at Peterborough a prompt, efficient, thorough and confidence boosting service always restores faith in the NHS . When I moved from the area I stayed registered with them to access hard working staff , caring and thorough doctors and a pro-active approach to health care . I couldn’t ask for more really. Thoroughly recommend.
GP surgery review: boroughbury-medical-centre
Title: This is how surgeries should be
Rating: 5 out of 5
Visited: April 2023
To say that from the reception to the nurses and doctors I give a 5 star rating,caring,considerate throughout. 
With all the pressure put upon surgeries over the last couple of years Boroughby has stood fast in making sure the patients are their main priority.
GP surgery review: boroughbury-medical-centre
Title: Poor practices and poor practice
Rating: 1 out of 5
Visited: March 2023
1. Your reception staff are not medically trained. They should not triage patients whereby they then decide whether they should see a nurse practitioner or gp, neither should they be asking what the medical concerns are - medical data is sensitive data.

2. All other primary healthcare services are face to face - so why are your clinics not open face to face as they were prior to covid - this is causing extenuating pressure on 111, the Urgent Care clinic and accident and emergency

3. Results - positive test result and yet no gp phoned me since January - tried to raise complaint and instead a missed call from gp

4. Just poor service in general based on points 1 -3

It is about time gps actual do a full day's work and a full week's work rather than part time which is having a negative effect on patients
GP surgery review: boroughbury-medical-centre
Title: Disappointed
Rating: 3 out of 5
Visited: February 2023
Since North Street practice became Boroughbury Medical Centre it has gone downhill substantially. You can't get an appointment in less than two weeks, System Online is useless and the practice works on the premise if you are not contacted,  any tests are positive.  I've been with this practice since I was born,  I am now 62. I have had to have two appointments with the GP Hub and the last occasion the doctor stated I needed to have a review of my medication.  One week later,  no contact from the surgery! Not a surprise,  Craig Street you need to do better
GP surgery review: boroughbury-medical-centre
Title: Efficient
Rating: 5 out of 5
Visited: December 2022
Despite the winter pressures currently, I submitted my problem and received a timely and efficient consultation from an attentive and helpful doctor. Could not fault this service, Iam very thankful as I rarely need medical help but they were there for me when I needed them.
GP surgery review: boroughbury-medical-centre
Title: Helpful
Rating: 4 out of 5
Visited: August 2022
I contact this practice regularly on behalf of my very elderly mother who has dementia and is cared for at home. Whenever I contact the surgery about visits or medication, etc I have always found them helpful and they do visit when necessary. They do a great job under much pressure. The only negative is that with  speaking or seeing a different Doctor on most occasions none are particularly familiar with my mother's current health situation - but this is also what happens in most large practices. Thank you to all the staff.
GP surgery review: boroughbury-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: April 2022
Apologies that I didn't get the practitioner's name- online request submitted at 730 this morning and have just had a telephone consultation with a clinician who has arranged appropriate treatment. Really impressed both with the efficiency and the care received-many thanks.
GP surgery review: paston-health-centre
Title: Not great
Rating: 1 out of 5
Visited: November 2023
Honestly. I understand the NHS is under pressure however the lack of empathy from receptionist and the current wait time in the call line is ridiculous and then to be told there are no more slots but if you over whelm 111 they can book into the practices appointment. 1 hours later I am no further forward. My heart goes out to old and vulnerable people who would have given up by now and would be sitting in silence suffering. What an absolute joke! Something has to change!
GP surgery review: paston-health-centre
Title: Excellent experience with Practice Nurse
Rating: 4 out of 5
Visited: March 2023
I had a good experience with the Practice Nurse   this morning . She was professional friendly, experienced, &  went above & beyond 
Thank you
GP surgery review: paston-health-centre
Title: Number 48 in the telephone waiting queue
Rating: 3 out of 5
Visited: April 2022
I don’t want to moan too much about my GP Surgery because there have been times when the reception staff have been very kind & helpful to myself of which I’m very grateful for.

With having a chronic illness & there being only telephone call back appointments from a GP, it’s become normal for myself to skip through “for example symptoms” and finish the call unsatisfied 
I’m not sure as to why patients aren’t able to pre book appointments, Im aware of other GP surgeries that allow patients to pre book a telephone appointment. 
Im unsure as to why 11am is the dead line when receptionist will not allow patients to book for the next morning am slot for a call back.
I’ve also never known a surgery to have at times between 30 to 40 patients all waiting in a queue on the phone each morning. 


I am still grateful for being a patient at this surgery because Paston Health Centre has to be by far the best GP surgery I have experienced since moving up from Surrey in 2016.
GP surgery review: paston-health-centre
Title: Bad System
Rating: 1 out of 5
Visited: April 2022
Can someone explain how I can call the surgery for an appointment at 08h31 and be told I am number 34 in the call queue?? Can someone also explain how it is that I can receive a text telling me to '...call the surgery at 08.30am to make a telephone appointment with the GP to discuss your recent x-ray results...' When I eventually work my way up the call queue I am told 'No appointments left, you'll have to call back back Monday...' Theoretically, I could keep calling on any day and still not get a callback because of the bad system employed whereby there are 30+ people in front of me one minute after the lines open!  This happens quite regularly, but no one at the surgery can tell me why.  I merely followed the instructions in the text sent to me, but I have now have to wait until Monday (today is Friday), with some trepidation, to be informed whether I have a chest problem.
GP surgery review: lensfield-medical-practice
Title: Superb practice - great patient care
Rating: 5 out of 5
Visited: September 2023
I have been at this practice for a number of years and found it to be a superb surgery, which I regularly recommend to people. There is a clear focus on patient care. 
While all services are obviously stressed right now, I feel this practice doesn't sacrifice patient care. Requests for appointments are triaged by GPs and appointments provided when needed. There are a range of other staff - social prescribers, clinical pharmacists who provide additional support to patients. Even throughout the pandemic this surgery took great care of its patients. 
I think practices like Lensfield are rare these days and they set the example of what good primary care looks like.
GP surgery review: lensfield-medical-practice
Title: Great practice with caring nurses and GPs
Rating: 5 out of 5
Visited: October 2022
This review is not exclusively related to my last visit, but it reflects the overall service I have received at the practice.  My GP is awesome (I would not mind to name him but the rules do not allow it).  However I have seen other GPs, according to availability and I always had positive experiences. They listen and they are caring.  All the nurses are very helpful as well, but I wish to  say a big thank you to the nurse I saw at my last appointment as she went beyond and above her duty to help.  The online triage 'system' seems a bit tricky to start with, but once you get used to it it is fine, and the doctors have always got back to me promptly either via text or phone call depending on the issue.
GP surgery review: lensfield-medical-practice
Title: Great practice overall
Rating: 5 out of 5
Visited: April 2022
I'm very happy with the care I've been able to receive at this surgery. It's got great doctors and nurses, friendly reception, and convenient location. The space can be slightly confusing to navigate at first, e.g. unclear where the waiting areas are. But I got to know the space after a few visit, so it's not a big issue. Highly recommend!
GP surgery review: lensfield-medical-practice
Title: Prompt, competent and helpful
Rating: 5 out of 5
Visited: March 2022
I was seen promptly following a disturbing episode of dizziness which left me worried especially as I had had very mild arrhythmia in past. My heart was listened.to and an ECG taken resulting in a reassuring diagnosis and helpful advice
GP surgery review: newnham-walk-surgery
Title: Very Good GP Surgery
Rating: 5 out of 5
Visited: November 2023
I’ve been with the practice for many years and they have always answered my needs in a timely manner. The reception staff, nurses and GPs, as well as all the other staff are always extremely helpful, knowledgeable and responsive to my needs.
GP surgery review: newnham-walk-surgery
Title: Fast response
Rating: 5 out of 5
Visited: May 2023
I asked for a copy of my vaccination records.
I got a full reply with all the information (.pdf) within 10 minutes.
Brilliant service
GP surgery review: newnham-walk-surgery
Title: Excellent GP
Rating: 5 out of 5
Visited: June 2022
This surgery is always very attentive and all of the clinicians I have spoken with are friendly and comforting. One of the best surgeries I've seen!
GP surgery review: trumpington-street-medical-practice
Title: Feeling so much better thanks to this doctor
Rating: 5 out of 5
Visited: December 2023
I am very impressed by my recent experiences with the practice and with the doctor I've been seeing in particular. I have now had three appointments with her recently to thoroughly explore & address the problem I was having, which had been significantly affecting my life. I was really struggling, & I felt very apprehensive about going to the doctor for this issue. I was also worried my concerns wouldn't be taken seriously. The doctor made me feel seen, heard and reassured, & has been thorough & professional whilst also showing me humanity, understanding & kindness. I am feeling infinitely better than I did a couple of months ago, & confident that my health issues are being addressed effectively. I now feel hopeful when before booking my first appointment I felt desperate, & I am profoundly grateful to this doctor.
GP surgery review: trumpington-street-medical-practice
Title: Great experience
Rating: 5 out of 5
Visited: October 2023
The nurse practitioner was very friendly and helpful. She went out of her way to conduct the review - it was thorough and detailed
GP surgery review: trumpington-street-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
I recently suffered chest pains and sent an online request to my GP practice for advice. I had explained my symptoms in the message, sent on a Friday evening. The surgery phoned first thing on the Monday and I got an appointment very soon. The doctor listened carefully to what I said and quickly referred me to A&E, contacting them beforehand to say that I was coming. I had an angina attack, so I am very grateful for their prompt action.
GP surgery review: trumpington-street-medical-practice
Title: Nurse visit
Rating: 4 out of 5
Visited: October 2023
The nurse was veryknowledgeable and friendly she informed me about the new changes about the test and what will happen in the consultation
GP surgery review: trumpington-street-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
At Trumpington surgery making an appointment is a breeze and the care is top-notch. The team makes everything easy, from booking to getting the help you need. Everyone is friendly, listens carefully, and genuinely cares about our health and wellbeing. It’s a place where patients come first and always leave feeling looked after.
GP surgery review: trumpington-street-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: October 2023
The practice is welcoming, professional and thorough. My situation was dealt with promptly and the follow up - from the practice, not me! - has been exemplary. I can only recommend the team and thank them for their level of care.
GP surgery review: trumpington-street-medical-practice
Title: Efficient service
Rating: 4 out of 5
Visited: October 2023
All staff were helpful and professional. Service was good. Didn’t have to wait for scheduled appointment. Thank you for your care.
GP surgery review: trumpington-street-medical-practice
Title: Excellent Drs
Rating: 5 out of 5
Visited: October 2023
Once you are face-to-face with a Dr or Nurse, it's all good. They are helpful, empathetic, supportive and you don't feel rushed. Texts to confirm appointments are very useful. 
However, some of the support systems are rather clunky and could be made more patient-friendly.
Three aspects, in particular, come to mind.
1. The surgery's electronic communication system has very restricted access hours, especially difficult for working people; for example, if I want to send a communication in the evening, it won't let me.
2. Any patient who is on the MyChart system (used by Addenbrooke's hospital), will get their test results before the surgery sees them, which could be problematic. With the patient's permission, the surgery can access a patient's MyChart, but I was told that this couldn't be done as it would mean accessing an external link!
3. Should you be referred to Addenbrooke's or other specialists for further consultation, you have no idea when you will get an appointment and there's no way of finding out, so you can't plan ahead.
These three issues can create huge frustration and anxiety if you are feeling under the weather. If there's a will to fix these issues, the public impression that the surgery gives would be improved exponentially.