janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: whitehill-surgery
Title: Zero service
Rating: 1 out of 5
Visited: November 2022
I managed to get an appointment with a Nurse practioner for my teenage daughter would needed to be seen about a non urgent matter in Aug. Told i had been referred to the Dermatology dept at SMH. Months later i chase the surgery i was told to contact the hospital myself after weeks of chasing and calling got the number for the dept. Told it was listed as a routine check. I complained got a call in November from a GP who said we had to try treatment first before a referral was made. 

The prescription was for 3 months Callback in Feb 2023. I tried to book an appointment and can never get through. Emailed complaints to the secretary to no avail. Tried to engage PALS and they found out the case was never referred to the hospital. Disappointed is an understatement. I have never felt so useless in my life i cannot help my daughter because the Surgery has zero appointments and does not follow through on complaints. They hide behind the messaging service or email rather than make an effort to speak to service users to resolve the query or complaint. 11 months on my daughter has not been seen by anyone they offered a telephone consultation and the problem has got worse. She has lost all confidence and she is distressed and refuses to go out unless she is going to school. 

Zero service. Zero
GP surgery review: whitehill-surgery
Title: Poor Service
Rating: 1 out of 5
Visited: September 2022
I have been trying to book an appointment since Friday, today is Monday and it seems next to impossible to get anybody on the line. I have not seen the gp since I moved here and it’s very sad that I am unable to access the healthcare that I’ve paid for. The NHS and whitehill surgery need to do better! Staying on the line for over an hour to make an appointment and still not get one isn’t cool. Why can’t we make appointments on line then? Since everyone is so busy to take calls?
GP surgery review: whitehill-surgery
Title: Bad service
Rating: 1 out of 5
Visited: July 2022
The service at this surgery has significantly gone downhill since covid!. Spent 5 hours on the phone and 2 visits to the surgery within 3 days to get my problem resolved of getting a prescription for my insulin dependent diabetic brother, so literally a matter of life and death situation!. The receptionist had no compassion, or care!. Was informed of the rules for ordering a prescription over the phone but this was our only resort as we was ordering an alternative insulin so couldn’t go down the normal route I get you have rules but this situation should have been dealt with, with care and consideration!. I have been a patient for 37 years myself and other members of my family for longer!. I’ve had to phone twice myself for something as I’ve been waiting two days for that!. The whole process of phoning your doctor is very stressful and needs to be changed because the service will only get worse and when you do get through you are being dealt with rudely and having to explain yourself 3 or 4 times!. Please try and sort out the whole experience when having to contact your surgery
GP surgery review: oakfield-surgery
Title: Not happy
Rating: 1 out of 5
Visited: August 2022
I'm getting increasingly frustrated with this surgery, to the point where I'm considering leaving it.

The receptionists don't seem to care.

I have has major eye surgery in one eye and have a thick cataract in the other.

Yet I'm not allowed to phone through for my prescriptions.

I have to cross a busy road, with about 30% vision to post my prescription in.

And then, to add insult to injury, for some unknown reason, this surgery has decided I don't need the medication that the specialist at the hospital has told me I need.

I say unknown, because no one at the surgery picked up the phone to tell me they wasn't putting it through.

I only found out when I went to pick up my prescriptions from the chemist.

I am very disappointed.
GP surgery review: poplar-grove-practice
Title: Very helpful receptionist
Rating: 5 out of 5
Visited: October 2023
I rang the surgery on behalf of my mother and the receptionist who dealt with my query was extremely helpful. The clinician I needed to talk to was not available so the receptionist went and spoke to one of the GPs. This resulted in my mother being added to the priority telephone appointment list for that day. I really appreciate the receptionist going above and beyond to make sure my query was followed up on the same day. As this was a Friday, I expected to be told to call back on Monday morning. I’d like to thank this receptionist for providing excellent patient service.
GP surgery review: poplar-grove-practice
Title: Can't book an appointment with GP
Rating: 1 out of 5
Visited: October 2023
Tried to call to book an appointment several days in the morning, afternoon, evening. No one answered, there is just the robot, advise to call 111 or book an appointment through AskFirst app. There is no option to book an appointment on the app. Also went to hospital to 111, they gave same medicine wich actually worsen my problem.Called again, a doctor saw me online, prescribed some medicine, and said that I should see my GP. Well, I can't do that, as they don't answer the phone. Went at the surgery in person, they say to call for bookings. What am I suppose to do?
GP surgery review: poplar-grove-practice
Title: Great receptionist
Rating: 5 out of 5
Visited: October 2023
I called this morning to make an appointment. New phone system which after a few options offered to call me back. Great service as I didn’t  have to hold for ages. Lovely helpful receptionist, very polite, clear speaking & helpful. I’m very happy with my experience today.
GP surgery review: poplar-grove-practice
Title: I don't know what they do here but they don't see patients!
Rating: 1 out of 5
Visited: August 2023
Poplar Grove is not a doctor's surgery! It can't be! They say they are a doctor's surgery, and they look like a doctor's surgery, but there are never any appointments, and no doctors or nurses are available to see patients. 
They have their Ask First app - an awful app that takes you around and around in frustrating circles. Not sure how much they paid for that app. Whatever it was is too much!
I don't know what the doctors they claim are on staff do all day. They want you to call at 8am, but by 5 minutes past, they have no appointments left. How?! You only just opened! They tell you to see a pharmacist. I wonder how happy the staff at Boots will be when I try and show them the part of my body I want to discuss! They tell you to call 111, but the staff at 111 are not doctors and don't have access to doctors, so that's pointless. I cannot even imagine what it must be like for people will long-term medical conditions who need regular access to a doctor. 
In summary - avoid Poplar Grove at all costs. I have lived all over the country, and this is by far the worst experience I have ever had with a doctors surgery. It's just appalling.
GP surgery review: poplar-grove-practice
Title: Amazing telephone manner
Rating: 5 out of 5
Visited: July 2023
I received a call today regarding a recent health query. The call I received was very helpful but the person calling had a very calm, caring and supportive manner too.
GP surgery review: poplar-grove-practice
Title: Sub-standard
Rating: 1 out of 5
Visited: July 2023
Despite the claim saying pre-bookable 3 days in advance can't access the system and when phoning the Staff have to advise no available appointments and unable to book in advance. This practice used to be easily available to get appointments but for the past 5 years despite all the booking "improvements" has become increasingly more difficult to obtain an appointment and you can feel the frustration of the Staff answering the phone and see it when you go in to Reception. This practice needs a severe overhaul of how it deals with patients and the service it provides the Community it is supposed to serve.
GP surgery review: poplar-grove-practice
Title: Great service
Rating: 5 out of 5
Visited: July 2023
After expecting a long wait and not expecting to see a GP and having read negative reviews on social media I only waited 15 minutes to speak to a receptionist who then gave me an appointment with a GP.
GP surgery review: poplar-grove-practice
Title: Things can only get better......I hope
Rating: 2 out of 5
Visited: June 2023
Poplar grove is a wonderful surgery and the staff are lovely and always helpful. As they know themselves through patient feedback the ongoing issue is the phone lines and trying to get an appointment which can sadly take over a week. I spoke with the lovely feedback team and I even emailed our local MP asking for help for Poplar grove. We need to do everything in our power to save our gp surgeries! And I know it's a scary time for us all right now not being able to get the help we need from our gp as and when we need but I also know Poplar grove are doing their best and I remain optimistic that things will get better. Please know that we are grateful for everything the staff at Poplar Grove are doing through this difficult time to try and find a solution to this ongoing issue.  But to all staff at Poplar Grove Practice, thank you and keep your chin up things will get better! 👍🏼
GP surgery review: poplar-grove-practice
Title: appointments
Rating: 1 out of 5
Visited: June 2023
tried making an appointment on just ask for a relative in their 80s to no avail how can you expect people of a certain age to use such an app.  what happened to the appointments on patient access?  as for phoning up on the day and having messages like we had this amount of calls and made this amount of appointments not good when you are struggling to get through.  what happened to the ring back service?   it is so stressful for people contact you could you make it a bit easier
GP surgery review: poplar-grove-practice
Title: Can they get less accessible?
Rating: 1 out of 5
Visited: May 2023
I could forgive them during Covid, but it has got ridiculous now!

Impossible to contacxt when you try despite them "asking" me to book an appointment for a Diabetes review.

Today I tried to ring them about an Urgent missed prescription only to discover that they are only open for this sort of thing between 15.00 and 16.00 this afternoon and a short time in the mornings.

This is getting beyond a joke nowadays.

First I cannot get a diabetes review despite spending litereally hours on the phone to them. Now I caznnot get my Diabetes medicine because the Patient Access app had a brain blip and the prescription has disappeared.

Obviously nobody gives a monkeys' about my health anymore.
GP surgery review: the-mandeville-practice
Title: Disappointed
Rating: 1 out of 5
Visited: January 2024
Every time I am not feeling well and try to book an appointment is impossible, after waiting on phone for more than 45 minutes all they can say is no available appointments. 
I've been having high blood pressure and bad headache for the last month so phoned for appointment but they only have available end of January so I went to the surgery at opening time this morning.  They booked me for a phone call today. 
This is unacceptable and unbelievable,  I'm a worker and paying so many tax and you are forbidding me to see a doctor when I need it.
GP surgery review: the-mandeville-practice
Title: Another disapointment
Rating: 1 out of 5
Visited: November 2023
Today I attended the surgery to make an urgent appointment to see a Doctor, however the receptionist decided to ignore my instruction and booked a nurse practitioner.
Now I know that there are things a NP can do ok but there are things they cannot do.
It is Not for a receptionist to refuse to make a Doctors appointment or make that decision they are Not qualified to determine who sees who.
This surgery needs to be reviewed and placed back into special measures
GP surgery review: the-mandeville-practice
Title: excellent service
Rating: 5 out of 5
Visited: June 2023
The Clinical Lead at the Mandeville Surgery went above and beyond to help me with my ongoing problem, and suggested all the necessary tests to get to the root cause of my problem..Can't thank the surgery and the amazing Clinical Lead..Will surely recommend them to my friends and family.
GP surgery review: the-mandeville-practice
Title: Great new staff
Rating: 5 out of 5
Visited: June 2023
Very impressed with the courtesy and respect I have received from the 
receptionist.
He was very helpful in dealing with a problem that I had and seems to have gone above and beyond to sort it out as well respecting my privacy and dignity.
He is compassionate, caring, professional with high level of organisation skills.
Great service. Really impressed !
I hope he gets promotion, he really deserves it.

Very impressed with his manager as well.  
Sorting out matters straight away with kindness and smile on her face .

Thanks to the kind nurse as well providing excellent care .

Left the surgery happy.
GP surgery review: the-mandeville-practice
Title: Extremely poor
Rating: 1 out of 5
Visited: June 2023
I held on for over 20 minutes then when i asked my query i was put on hold again! Wanted a home visit to my 89 year old mother who is unable to walk and suffers dementia. The surgery said she cant have a home visit as she is not house bound! Maybe no legs at all is required? Absolutely terrible surgery.
GP surgery review: the-mandeville-practice
Title: Excellent diligence and support
Rating: 5 out of 5
Visited: April 2023
The whole team provided excellent support and responded quickly to a complex situation to ensure diagnosis
GP surgery review: the-mandeville-practice
Title: Great service
Rating: 4 out of 5
Visited: April 2023
For the last 6 weeks since the GP sent Larry to hospital, we have had nothing but excellent support and service from everyone at , receptionists , nurses , Pharmacist team and the GP.

Having never had to use service in this indepth way  , as Larry never been ill before we needed to set up new medications and tests.
 We are both very impressed and grateful.
Thank you all so much .
GP surgery review: the-mandeville-practice
Title: Family Doctor
Rating: 5 out of 5
Visited: April 2023
Best family doctor ever. We are treated like family.  Amazing staff, they do anything and everything to help you and get you the best care. We love this doctor and office staff!!!
GP surgery review: the-mandeville-practice
Title: Friendly Practice
Rating: 5 out of 5
Visited: March 2023
My Dr is extremely professional,  she  takes time to listen and  explains very well.She is very kind and patient. I am very grateful for her. A first rate professional experience. Completely satisfied with my Dr and all the support staff at the practice.
Truley recommend !!
GP surgery review: the-mandeville-practice
Title: Horrible service. Prescription is all i need
Rating: 1 out of 5
Visited: January 2023
I was sent to a&e last christmas because I had been calling them days/weeks prior to the holidays for my hypertension medication but they were unreachable. 

You call at eight am on the dot. But unreachable.

You called throughout eight o'clock. Still couldn't get a hold of them.

Able to speak to them when I tried at nine am after being twelve in the queue... then they will just tell me, you need to call at eight am for the appointment. and that's the vicious cycle.

Luckily i had a few-day prescription from a&e. But now I ran out again so I have to call them again.

I received a text to log my bp. I did that. But still no call for an update. The last two days may look low because I'm already taking the meds from a&e. I don't have meds anymore. I even paid for my prescription.

Now I tried again and it is the same.

I just need a consultation to have a prescription, exemption, and referral. Please give me a referral so I can do private consultation because no one can stand this worst service.
GP surgery review: gladstone-road-surgery
Title: Booking System
Rating: 3 out of 5
Visited: July 2023
Booked an appointment for 10:00, get a text later saying it has moved to 14:20, get to GP, they have my appointment for 15:40? 

I still only have the text for 14:20 no other notification, you need to review and update the booking system software!
GP surgery review: little-chalfont-surgery
Title: Incredibly helpful staff!
Rating: 5 out of 5
Visited: May 2023
I have used little chalfont surgery multiple times over the last few years for myself and my children and have always received prompt and attentive care. Thank you to the amazing staff for their hard work!
GP surgery review: little-chalfont-surgery
Title: stay away - not worth it
Rating: 1 out of 5
Visited: December 2022
from their website - "You are a very well informed population of patients and are very good at identifying which problems require urgent medical attention." - why do we need this surgery then if we are doctors ourselves? so in case you are looking for an appointment, don't hold your breath! the time it takes to fill out their online form, one might just not need a doctor in that time. And the ivr! omg! that's the worst!! still harping about social distancing. Finally the icing on the cake comes in two flavours 1) Reception 2) ivr again. While the former is very unhelpful and patronising the voice message directs you to go to a local pharmacy for advice! I mean seriously! Is this why we pay ni towards nhs to talk to robots, fill out lenghy forms, or to get directed to pharmacies for advice, might as well start suggesting quacks then! if patients are able to decide for themselves, or pharmacies are to be relied upon, which does this surgery exist? Perhaps it will be best to terminate this surgery and give the share of money to each individual registered with the surgery which this surgery receives from nhs!
GP surgery review: water-meadow-surgery
Title: Fail to fulfil repeat prescriptions
Rating: 2 out of 5
Visited: September 2022
On several occassions we have arrived to collect our prescriptions only to be advised that they haven't advised the chemist.  This despite our following the correct procedures. When advised of the recurring problem the practice manager accepted that mistakes happen but did nothing to ensure they dont happen again. Given that the lack of desire to improve its service I cannot recommend this practice.
GP surgery review: water-meadow-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
I wanted to thank my GP for being so thorough to try to find a diagnosis for my chronic pain. He always listens to me , shows compassion, is determined to find help and is a credit to the surgery.
I would also like to praise and thank the pharmacist for a very thorough review of my medications via telephone appointment. He was very compassionate, listened to my concerns, gave reassuring advice about next steps in treatments , explained blood test results, questioned thoroughly about blood pressure readings and knowing he wants me to give a week's worth of readings ,reassures me that I am still very much being taken care of by the team at watermeadow surgery. Thank you also to the patient receptionists! This surgery makes Chesham proud! Thank you!
GP surgery review: bartlemas-surgery
Title: Kind, compassionate and very effective service
Rating: 5 out of 5
Visited: October 2023
Great experience- i came in for a query re: prescription which was solved straight away and was even able to join the vaccine queue. Practice was clean, very well organised, and all staff was absolutely lovely. No request was too much. Thank you!
GP surgery review: bartlemas-surgery
Title: Phone call appointments.
Rating: 2 out of 5
Visited: January 2023
General phone appointment service.
I have lumps on my neck and I did a blood test. They told me to book an telephone appointment to spoke about the results. Taking the phone from my bag, I hang up by mistake. I phoned call straight away to the same number and they didn't pick me up. When I call back to the main number and I ask about what to do next time if I miss the phone call  what I have to do, if wait for a second phone call or what I have to do, she wasn't clear. She only talk about I have to call next Monday for another appointment (today is Friday) because they don't have any available appointment in the next two weeks. She wasn't clear at all. 
And you know what? Monday I have to travel abroad for work. This people are comfortable in the office not asking questions and solving nothing.
I am really worried about this lump in my neck. Very disappointment with the phone call service.
GP surgery review: bartlemas-surgery
Title: Medical
Rating: 5 out of 5
Visited: October 2022
The doctors are understanding, and they seem to care for me, for my health and well-being wellness. The nurses are goo too. Thank goodness for the NHS. Where would we be without them!!!! 😀 x
GP surgery review: cowley-road-medical-practice
Title: Great reception team
Rating: 5 out of 5
Visited: February 2023
Always impressed by my dealings with the surgery.  Reception staff are generally outstanding - helpful, positive and they clearly care.  Great to be able to contact them easily by phone and email.  GPs and nurses are great too (as they are in other surgeries I’ve used) but the front line team are way better than I’ve experienced elsewhere.
GP surgery review: st.-bartholomews-medical-centre
Title: Wonderful practice
Rating: 5 out of 5
Visited: October 2023
As usual I was able to see the doctor I wanted as quickly as possible, with only a short waiting time in the surgery on the day. From the friendly warm receptionist to the kind, respectful, thoughtful doctor, my experience was great.
GP surgery review: st.-bartholomews-medical-centre
Title: Amazing reception staff
Rating: 4 out of 5
Visited: October 2023
Just wanted to shout out the lovely reception staff. I call the doctors a lot (it feels) and usually burst into tears on the phone when I hear how long I'll have to wait for an appointment. The reception staff are always so kind and calm and it means such a lot. Thank you <3
GP surgery review: st.-bartholomews-medical-centre
Title: Fast and compassionate treatment
Rating: 5 out of 5
Visited: August 2023
I telephoned to ask if they provided advice on a problem. Call from GP an hour later and a follow up appointment made.
It’s not urgent but such a relief to know there’s a solution, I simply couldn’t ask for better treatment.
GP surgery review: st.-bartholomews-medical-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: June 2023
As usual I was seen on time and had a thorough yearly health review with one of the doctors. Exemplary treatment… respect, kindness, attentiveness, and careful research into whether my current COPD medication was right for me, with a follow up text message of advice. I feel very lucky to be a patient at this practice.
GP surgery review: st.-bartholomews-medical-centre
Title: Brilliant experience
Rating: 5 out of 5
Visited: June 2023
The best GP surgery I have been to!! I just wanted to write and say thank you for the brilliant service this practice provides. As a student in the area who has had negative experiences with GPs in the past, I am really grateful to have had a positive experience. I have a few health issues, and have always been able to get an appointment fairly quickly. The staff are lovely and friendly, and whenever I have had an appointment, I have felt well listened to, taking the time to ask to put how I feel into my own words. Thank you so much!!
GP surgery review: st.-bartholomews-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Went in for an injection and a hypertension review. The nurse was  cheerful and patient with me. She always gives a written reminder of the date I should book my next B12 injection.