janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: parkwood-surgery
Title: Homeless & needing help
Rating: 2 out of 5
Visited: April 2023
I am trapped 75 miles from my son in Hemel Hempstead - homeless & ill. I am rarely able to get through to the surgery by phone and so E-mail them. Given my personal situation & related family health issues you would think I might get a reply - not yet. When I was residing in Hemel Hempstead and did get to see a GP, it was typically a different GP every time. I am hard of hearing and when I do get to speak to a GP can find it difficult to understand some accents and the speed in which I am spoken to… I constantly have to ask for the GP to repeat what has been said. This frustrates the Doctor and I often find my telephone appointment is rushed and I haven’t been able to express myself clearly or the doctor has not understood and I am left yet again in limbo. More depressed, not helped and often frustrated. I once had one GP who knew me and my entire families conditions, who supported me. Today I am assigned a different GP every almost time I call who has no clear understanding of the situation or of my health. This is not just a reflection on the surgery but I am afraid to say on the entire health system. I suspect leaving negative feedback will most likely impact how I am treated by the surgery too but I hope that in some small way my protest may be taken in a positive manner and used to improve services - when you are at the lowest point there is only one way to go, apparently.
GP surgery review: parkwood-surgery
Title: So sad
Rating: 1 out of 5
Visited: March 2023
What happened to the best surgery in Hemel? Impossible to get the phone answered,  or replies to questions about how to request prescriptions. When will the online appointments be working?
GP surgery review: parkwood-surgery
Title: Unable to call
Rating: 2 out of 5
Visited: March 2023
I have been calling them 7 times ( more than 40 min) but no answer. Unable to book an appointment for my son. Very poor service. I miss my old GP in Kings Langley where we were supported so much more.
GP surgery review: parkwood-surgery
Title: Terrible
Rating: 2 out of 5
Visited: March 2023
I waited on the Phone 90 mins trying to book an appointment, only to be cut off . I still haven't been able to book an appointment with my doctor! Suffering with depression this only makes my illness worse.
GP surgery review: parkwood-surgery
Title: Very busy practice, doing their best
Rating: 5 out of 5
Visited: February 2023
In February 2023, I called the surgery with a concern re possible cancer.  The triage doctor called back straight away, an urgent appointment made for the same day, came away with reassurance and a clear plan including the standard two week urgent referral for further tests which proceeded as the doctor specified.  Staff were friendly and efficient.
They are exceptionally busy.... every day..... they must be under huge pressure and are only human.  
If you're struggling to get through on the phone, visit the practice directly.  If you see the waiting room doesn't look busy, it could be many consultations are over the phone.
GP surgery review: parkwood-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: October 2022
They literally never pick up their phones. I was ringing for over 40 minutes and decided to drive to the practice whilst still calling to see whether they answered before I got there. I turned up and there was not a soul in reception and the receptionists were sat there having a chat whilst the phones were ringing off the hook. Absolute disgrace. Really makes me wonder how there's no governing body overseeing this. Surgery should be ashamed of the danger they're putting people in.
GP surgery review: parkwood-surgery
Title: Great practice
Rating: 4 out of 5
Visited: August 2022
We have recently moved into the area and our experience with Parkwood has been exceptional. The communication related to the health of our two young children has been timely and reassuring. The reception team, although under a lot or pressure,  are always helpful and have managed to arrange for us the care we required. The doctors and nurses have also  been patient and reassuring. Thank you to all.
GP surgery review: parkwood-surgery
Title: poor reception staff
Rating: 2 out of 5
Visited: June 2022
my wife, not a native English speaker was first ridiculed for having mis-spoke "do you know your doctors date of birth" and then refused her prescription on the grounds that "we dont print them any more" AND "all our printers are broken" ...the attitude of the reception staff seems to have nose-dived since the start of the pandemic
GP surgery review: bennetts-end-surgery
Title: Poor appointment bookings
Rating: 3 out of 5
Visited: August 2023
Since changing their booking system it seems impossible to get through to anyone after 12pm and you have to wait until the following day. I wasn’t aware that illnesses only occurred in the morning and this should be addressed so the practice can be contacted when needed
GP surgery review: bennetts-end-surgery
Title: Prescriptions
Rating: 2 out of 5
Visited: July 2023
I found out today my repeat prescription was sent to the wrong place who in turn sent for items from a different source, not the manufacturer.
My repeat prescription items are marked on the GP’s computer system with the company’s address, so some person has made a decision to ignore this. 
My prescription was delayed, I didn’t get the items I required. This in the long term if happened nationally would put small pharmacies and some company’s out of business.
So patients no longer have a choice.
GP surgery review: bennetts-end-surgery
Title: This is a joke
Rating: 1 out of 5
Visited: July 2023
This surgery is stating that they are now taking on new patients. But the existing patients cannot get through to them to get an appointment by phone or online which they keep directing you to. It is so frustrating when all you want to do is make an appointment. It is an easy way for them to field all their patients to either 111 or outpatients at the hospitals. I currently need antibiotics for an enlarged eardrum which is painful and confirmed by pharmacist, but will have to bother the emergency dept at the hospital now.
GP surgery review: bennetts-end-surgery
Title: Very helpful practice
Rating: 5 out of 5
Visited: July 2023
Contacted by text for annual medication review by doctor, picked up blood test form, made an appointment with nurse at surgery, had tests taken by a really professional and kindly nurse. Really efficient
service.
GP surgery review: bennetts-end-surgery
Title: How hard is it to get a fit to exercise letter
Rating: 1 out of 5
Visited: July 2023
Both myself and husband have been trying to get a fit to exercise form for nearly 3 weeks now! Several online requests made, 3 visits to the surgery and several phone calls made to answerphones that cut you off stating the mailbox is full and they’re still not done. Well, husbands was however not correct so needs redoing and still no sign of mine. Plus you want to charge £60 each letter! Why is this when a fit to work is £10? 
This is madness! All we want to do is to be able to join a gym, trying to get fitter.

Shocking service!!!
GP surgery review: bennetts-end-surgery
Title: Awful service - impossible to contact
Rating: 1 out of 5
Visited: July 2023
It is impossible to contact the practice by phone. You can be number one in the queue for over an hour. It’s impossible to get test results and you’re directed to the only service, which the tells you it’s unavailable due to being over capacity. The service provided appears to be non-existent.
GP surgery review: bennetts-end-surgery
Title: Needs urgent improvement
Rating: 1 out of 5
Visited: June 2023
Its next to impossible to talk to anyone at this practice and get an appointment or simple referral done for example. 
The lines are always down even during the recorded open times. Its got so bad now that the staff just don't seem to care - it used to be a really good practice but seems completely mismanaged now and is putting the health of thousands of people at risk with no hope of it improving. NHS England needs to take some action.
GP surgery review: bennetts-end-surgery
Title: Appointments
Rating: 1 out of 5
Visited: June 2023
I waited for over an hour today to get an appointment only to be told they do not take appointments over the phone I had already tried online unsuccessfully. When I get chest infection I end up with pneumonia which I explained but receptionist did not seem to care
GP surgery review: bennetts-end-surgery
Title: Struck off for no reason
Rating: 1 out of 5
Visited: June 2023
I have been with this surgery for 50 years and because I don't visit them regularly, they have removed me from their care without any notice. This came as a shock and has cause me a lot of distress. I visited the surgery today to find out some more information and it was a complete farce. They talk to you outside the front door in front of many people with no regard to privacy so everyone knows what you are there for.
GP surgery review: bennetts-end-surgery
Title: Appalling
Rating: 1 out of 5
Visited: June 2023
I just wanted to book an appointment. The website is dreadful and I wasted a lot of time trying to find out how to book online only to find that the online service was suspended. I tried several times to book by phone and just could not get through. Disgusting service.
GP surgery review: everest-house-surgery
Title: One mistake after another
Rating: 1 out of 5
Visited: November 2023
I used to have no issues with Everest house. However, since the pandemic, things have just gone downhill. 
Firstly I had an appointment with one Dr because I suspected I had a certain issue, just for him to tell me there's no issue and what's wrong is normal for me. I wasn't happy with this and saw a different Dr for a second opinion and turns out the first Dr was wrong and I did indeed have the issue I thought I did. Not impressed, but I just brushed it off as one of those things.

Fast forward a bit later in the year to more recent months and I was meant to be referred somewhere for a different issue, the referral was never done. I chased it up, it still wasn't done. I tried to chase it up a third time and it still was not done. 
Instead I was sent a text and asked to book in for another appointment to discuss my issues. 
I followed the link in the text to book the appointment. 
In the mean time I had an appointment with someone else for something different and they noticed I had a future appointment booked in with them that should not have been there.
Turns out the appointment I thought was being booked via the text link had been put on with the wrong person.
I ring up to correct it and the surgery is closed for training until late in the day. So I ring back when training is done and ask to sort the appointment out only to be told they can't book anything and to call back the following day.
How is any of this good service?
It's just one mistake after another. 
I know the NHS is being put under a lot of strain at the moment, and Doctor's are under a fair bit of pressure because of it, but this doesn't excuse one mistake after another being made.
With the way things have been, I couldn't recommend Everest House to anybody.
I'm just hoping things improve in the future.
GP surgery review: everest-house-surgery
Title: Great receptionist
Rating: 4 out of 5
Visited: September 2023
The person at reception was friendly, informative and apologetic when she realised someone had gone through before us. She made us feel welcome and heard which is so important when feeling vulnerable. Lovely lady
GP surgery review: everest-house-surgery
Title: Amazing Practice & Staff
Rating: 5 out of 5
Visited: September 2023
I cannot speak highly enough of the staff and doctors at Everest House Surgery. They are kind, empathetic and nothing is ever too much trouble for them. It is certainly what you need when things are not going so well for yourself and I am always in a better mood after speaking to anyone from this surgery. Keep up the amazing work.
GP surgery review: everest-house-surgery
Title: Lovely friendly helpful staff
Rating: 5 out of 5
Visited: September 2023
Today I visited the nurse, and she was very friendly and so very gentle giving me my injections. Also the office team really helped me with a urgent prescription last week, nothing is ever to much trouble. I appreciate their help and good service.
GP surgery review: everest-house-surgery
Title: Good practice
Rating: 5 out of 5
Visited: September 2023
I find at the gp there is good practice, treated well by doctors when seen. 
The reception staff are good and helpful.
Sometimes hard to reach to get appointments but when through all very helpful
GP surgery review: everest-house-surgery
Title: Excellent surgery
Rating: 5 out of 5
Visited: September 2023
I always have a great experience with Everest house- staff always friendly and helpful and my Dr is amazing. I really like the e-consult service as it’s much easier for me to use and I know the DR will review and get back to me with support. saves time and I can get everything down on the form that I need to say
GP surgery review: everest-house-surgery
Title: Improving access to emergency appointments.
Rating: 4 out of 5
Visited: September 2023
The new system of triaging patients online for emergency appointments is much better . I was able to put my concern online in the evening, rather than phoning on the morning which could be very stressful, especially if you cannot call first thing due to commitments or end up in a queue. This must improve access to service.
GP surgery review: everest-house-surgery
Title: No appointments
Rating: 1 out of 5
Visited: August 2023
I have found it impossible to see a health professional. I have been off with stress and anxiety for 2 weeks. I need to renew a fit note and it had proved impossible. It looks like that I will lose my job because of Everest House being so awful.
GP surgery review: everest-house-surgery
Title: Put mind at rest
Rating: 5 out of 5
Visited: August 2023
A very good consultation with clear descriptions and good understanding of the issue by the doctor.
GP surgery review: everest-house-surgery
Title: Doctor excellent
Rating: 5 out of 5
Visited: August 2023
Doctor listened and took action by referring us to the right medical professionals. He also added some medicine to help with the illness. Feel very confident with the Doctor and the future of my health.
GP surgery review: abridge-surgery
Title: Excellent Nurse
Rating: 4 out of 5
Visited: October 2022
Highly recommend nurse.  She put me at ease and catered for my every need. Friendly, patient and efficient. She is a credit to the practice. Thank you for great care.
GP surgery review: abridge-surgery
Title: Such a lovely practice
Rating: 5 out of 5
Visited: October 2022
I saw the nurse this morning for my checkup, and she was absolutely lovely. 
Whenever I come into the surgery, all the staff are friendly and caring. 
The doctors are incredible, I have not got a bad word to say about anything. 
Thank you so much for looking after me and my family over the years xx
GP surgery review: abridge-surgery
Title: a very satisfactory practice
Rating: 5 out of 5
Visited: September 2022
I had occasion to be called to the surgery for certain tests. I was met by the nurse at the exact time of the appointment.The tests were carried out with a very friendly, efficient, and professional manner. I left ther surgery feeling very satisfied with the way I had been treated. Thank you. Jacqueline Russell
GP surgery review: abridge-surgery
Title: Excellent
Rating: 5 out of 5
Visited: July 2022
Every time I attend the surgery whether it be for myself or my children, it is always a positive experience. The reception staff are always friendly and helpful aswell as both the doctors and nurses, lovely doctors
GP surgery review: abridge-surgery
Title: Friendly and helpful practice
Rating: 5 out of 5
Visited: April 2022
This is an absolutely brilliant GP practice and so friendly.  I have recently had several telephone and face-to-face consultations with both GPs and specialist nurses.  I have been given time to discuss the problem and been been able to ask the necessary questions, resulting in total confidence in the treatment suggested.  The reception staff have always been very supportive in ensuring that I can speak to the right person (GP or nurse).
GP surgery review: abridge-surgery
Title: Excellent reception staff
Rating: 3 out of 5
Visited: April 2022
The ladies on reception are always very helpful and kind. They go out of their way to solve issues with my elderly mother. Thank you
GP surgery review: abridge-surgery
Title: The best
Rating: 5 out of 5
Visited: March 2022
Always helpful and informative , this applies to all the staff and GP’s . There can be a problem getting an urgent appointment,but in these trying times it’s quite understandable.A big thank you.
GP surgery review: abridge-surgery
Title: Lovely Doctors Surgery
Rating: 5 out of 5
Visited: March 2022
The most lovely and genuine nurse. As a woman I usually dread having a smear test but after my experience today I was made to feel so relaxed and the nurse was so friendly and professional! Thank you!!!
GP surgery review: abridge-surgery
Title: No Triage appointment system
Rating: 3 out of 5
Visited: March 2022
The only way to get an appointment at the surgery is by calling on the day at either 8am or 2pm - neither time can you get through - despite calling 196 times in 7 minutes - when I eventually got an answer I was told all appointments had been taken - the same in the afternoon process. There needs to be a triage system - not everyone needs to be seen 'on the day' - not allocating emergency spaces is appalling
GP surgery review: abridge-surgery
Title: How a Surgery should be run
Rating: 5 out of 5
Visited: February 2022
The worst that can happen if you can't get an appointment when you ring at 8am is you can try at 2pm to get one,the Big point is it is on the same day ,.another
local surgery can be nearly a week or more.
My experience after my appointment has always been total satisfaction that I have been completely understood .The visit is part of the cure
GP surgery review: the-limes-medical-centre
Title: The River Surgery
Rating: 5 out of 5
Visited: September 2023
Always willing to see face to face patients and make time for people. Nice receptionists and doctors at highly knowledgeable
GP surgery review: the-limes-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Appointment fulfilled promptly and on time. Nurse explained procedure fully and likely side effects if the Covid booster
GP surgery review: the-limes-medical-centre
Title: Rather upset
Rating: 4 out of 5
Visited: September 2023
I rang surgery this morning as I need  some more dressings for my legs I was told they would be on repeat order receptionist was rather abrupt and off hand i was surprised and felt tearful she didn't know anything said would  look into it and hung up ? How rude  I'm still none the wiser about getting more dressings ?  That's awful I don't know if anyone is going to contact me
GP surgery review: the-limes-medical-centre
Title: Covid Jab
Rating: 3 out of 5
Visited: September 2023
Had a text message about Covid booster jab and booked it the following week with ease, turned up and I was seen straight away by a very pleasant nurse who administered the jab efficiently and painlessly. Altogether a very efficient booking system and delivery of vaccine.
GP surgery review: the-limes-medical-centre
Title: Very efficient and very friendly and helpful
Rating: 5 out of 5
Visited: September 2023
Have recently joined as a new patient and have a few health conditions. Everything has been set up, appointments arranged and the nurses and staff I’ve had appointments with have been so helpful and thoughtful. Thank you - a real relief, feel like I’m being looked after!
GP surgery review: the-limes-medical-centre
Title: Efficient today
Rating: 3 out of 5
Visited: September 2023
Had my pre booked Covid jab which was quick and painless! It wasn’t clear from my text where to go as last year we were sent to St Margaret’s , yet the text said Limes Epping so was calling the surgery this morning to check and couldn’t get through at all , not even to request a call back. I stopped at st Margaret’s first, it didn’t look like it was open so went the surgery and there were two people vaccinating.
GP surgery review: the-limes-medical-centre
Title: Infection spotted and treated
Rating: 4 out of 5
Visited: September 2023
I attended the Limes for my COVID vaccine and the nurse spotted an infection in my arm at the site of the flus vaccine I had at a pharmacy two days before. Sepsis spotted and antibiotics prescribed. Thank you!!
GP surgery review: the-limes-medical-centre
Title: Good experience
Rating: 4 out of 5
Visited: September 2023
I’m not a regular patient at this practice, just had my Covid booster done there. Very efficient, no waiting, friendly nurse. All good.
GP surgery review: the-limes-medical-centre
Title: E Consult is excellent at The Limes
Rating: 5 out of 5
Visited: August 2023
I have recently used The Limes Medical Practice for the E Consult and I have been very impressed with the quality of care and speedy response, it fantastic and a game changer for me.  You can do so many things on the E Consult, I would highly recommend this service.  Thank you to all the hard working staff at The Limes, they do go above and beyond.
GP surgery review: the-limes-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Rang the surgery, had a telephone call from the doctor. Organised blood tests for next day and a face to face consultation the following morning. Applied for hospital procedure there and then. First class doctor.
GP surgery review: church-langley-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
Appointment @ surgery went well. Felt at ease when procedure was explained to me. First time in about 3+ years I managed to see a GP.
GP surgery review: church-langley-medical-practice
Title: Positive experience
Rating: 4 out of 5
Visited: December 2022
I was seen by 2 medical students, who asked quite a few relevant and caring questions about my wellbeing. They then briefed the GP in my presence. I was very pleased with the appointment and also with the outcome.
GP surgery review: church-langley-medical-practice
Title: Sorted.......at last
Rating: 3 out of 5
Visited: November 2022
Although it took 3 visits to get sorted, I have finally got my prescription sorted out.  I had to got into the surgery again today as a promised was not sent to my nominated chemist and I had no tablets left due to the wrong tablets being prescribed.The receptionist was very helpful in asking the Dr to sort things out for me, and supplying me a prescription as my pharmacy had no attending pharmacist and as such I would not be able to get my tablets. Not only did the Dr give me the prescription he also saw me face to face and apologised fir the problems this had caused
GP surgery review: church-langley-medical-practice
Title: Requests ignored
Rating: 1 out of 5
Visited: November 2022
Dr referred to 'specialist' who prescribed a change of treatment and issued a new prescription but it failed to be passed on to pharmacy.  Asked again, and told 'waiting to be signed' - still no result.  Had to ask a third time.   This is not good practice.
GP surgery review: church-langley-medical-practice
Title: Too long on phone 4 appointment
Rating: 2 out of 5
Visited: November 2022
Phoned for that day appointment during the time specified - wait for 19 'other callers' - well over an hour.  Free calls for one hour maximum so cost me what I can't afford when that money could have been on other important aspects.             Need more staff/   second line because this is often a problem which everyone complains about.