janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-valkyrie-surgery
Title: Very happy
Rating: 4 out of 5
Visited: December 2022
Although I had to wait 13 months in total, the doctor was a great professional with good sense of humour creating a comfortable atmosphere for the patient. Overall very happy
GP surgery review: the-valkyrie-surgery
Title: This experience was just excellent
Rating: 0 out of 5
Visited: November 2022
I booked a GP appointment online for a non urgent appointment. I waited around three weeks for the appointment but that was fine for my needs. I was given the choice of face to face or telephone - I chose face to face and was seen exactly in time. The GP listened to my concerns told me what blood tests he was doing and how to arrange them at the surgery. Receptionists were helpful. I was really concerned about being able to access care having read all the negative discussions about GP access, but this experience was just excellent
GP surgery review: the-valkyrie-surgery
Title: Friendly service
Rating: 5 out of 5
Visited: October 2022
Myself and my husband had our winter flu jabs recently. We hardly had to wait and the practice nurse was friendly kind and efficient.  She asked after a poorly member of  our family  which was really appreciated.
GP surgery review: the-valkyrie-surgery
Title: Extremely satisfied
Rating: 5 out of 5
Visited: October 2022
Having been with the surgery for nearly 60 years, we’ve always been very satisfied.  The girls on reception are always extremely helpful. There has never been a problem and they’ve been able to get the doctor to call when necessary. One criticism is that it is not always possible to see the nominated doctor which we have.
GP surgery review: the-valkyrie-surgery
Title: Flu Jab
Rating: 5 out of 5
Visited: October 2022
Booked after having a text to say flu jabs were available, got an appointment within 10 days, attended, was asked to take a seat, did not get to sit down before i was called, the nurse already had the syringe ready, took off my coat , had the Jab, in and out in 2 minutes.
i have no complaints with that.
GP surgery review: the-valkyrie-surgery
Title: Prompt and efficient service
Rating: 4 out of 5
Visited: October 2022
Wife and I both had flu jabs. Appointment made and service was prompt and friendly. No criticisms at all.
GP surgery review: the-valkyrie-surgery
Title: A good professional appointment experience
Rating: 4 out of 5
Visited: October 2022
I received an appointment this morning to bring my special needs nephew to the surgery for consultation regarding an ongoing eye problem. The doctor was brilliant, she listened to details of the problem gave an in depth examination and a clear and decisive opinion which was most reassuring. Overall a very good experience.
GP surgery review: beccles-medical-centre
Title: Almost impossible to get a Doctors Appointment
Rating: 2 out of 5
Visited: August 2022
The on line request an appointment is closed unless the surgery is open. On line requests are not able to be made for non urgent matters after hours or at weekends. When they are available it takes a week or more to get a response which signposts me to a practice nurse when I want to discuss my medication with the person that prescribed it. .  It is also hopeless to try to make a telephone appointment being  24th in the line and waiting for over an hour .  Even then I am pushed to speak with a "care navigator" when I wish to discuss change of medication and follow up with my GP.  It is not appropriate to have to discuss my medical concerns at either reception desk  in front of other patients or with non clinical care navigator.  Major leadership problem responsible for the culturein this practice.
GP surgery review: beccles-medical-centre
Title: Very good
Rating: 4 out of 5
Visited: July 2022
Rang at 8 o clock and and by nine someone was at a relative's house. Very knowledgable and  understanding and patient.
GP surgery review: beccles-medical-centre
Title: Good service
Rating: 5 out of 5
Visited: July 2022
I filled in form for phone call. Received acknowledgement via email. Received call from nurse within time stated. Very thorough and polite. Prescription being sent to my local pharmacy. Very much appreciated, thank you.
GP surgery review: beccles-medical-centre
Title: Not accepting online reporting
Rating: 2 out of 5
Visited: July 2022
I have over the last two days tried to leave an online request for a non urgent appointment as well as a request for a non repeat prescription. I wanted to do it this way to avoid the long wait in phoning and to make it easier for the surgery. There online service is not accepting any new messages at the moment to help them cope with volume. Does this not now force me to phone and only add to their pressure? Bizarre and very irritating.
GP surgery review: beccles-medical-centre
Title: Very understanding
Rating: 5 out of 5
Visited: July 2022
I cannot thank the Dr's and staff enough for there support and help .everyone at the surgery is working very hard during these difficult times .I am very grateful for there help .x
GP surgery review: leiston-surgery
Title: Covid and flu jabs
Rating: 5 out of 5
Visited: October 2023
The influenza and covid vaccinations today were very efficiently planned and executed.  I was impressed with the use of volunteers to guide us through the procedure.  They were welcoming, cheerful and helpful
GP surgery review: leiston-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
Very slick and well organised operation. Turned up at appointed time for Covid and flu jabs and processed very quickly and efficiently. All done in a matter of minutes with no fuss.
GP surgery review: leiston-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
I was scheduled for my flu and COVID vaccinations.The whole procedure was very efficient and completed in the minimum time.All the staff involved were professional and extremely helpful.
GP surgery review: leiston-surgery
Title: Covid and flu injections
Rating: 5 out of 5
Visited: October 2023
Well organized event with very smooth injections.  The checks and questions ensured best practice and recording.
GP surgery review: leiston-surgery
Title: Always great care
Rating: 5 out of 5
Visited: September 2023
Volunteers and staff had given up their Saturday to run the flu and covid clinic we attended. We arrived early but were ushered in almost immediately, registered and then shown the way through the one way system. A doctor administered our jabs, one of four staff doing so. He, like everyone else, was helpful, kind, considerate and only gave a small amount of pain! We were out of the surgery 10 minutes before our appointment time. Thank you and well done again Leiston Surgery!
GP surgery review: leiston-surgery
Title: excellent service
Rating: 5 out of 5
Visited: September 2023
Had my covid and my flu jab, all went very smoothly, no queueing very short wait, and done.... no problems.  thanks to all concerned.
GP surgery review: leiston-surgery
Title: Great Surgery
Rating: 5 out of 5
Visited: January 2023
You cannot fault the service Leiston surgery provides - all staff are amazing. There may be a wait on the phone but you always get a call back or get asked in for a face to face appointment.
GP surgery review: leiston-surgery
Title: Efficient Service
Rating: 4 out of 5
Visited: January 2023
My partner and I booked to have our Covid and Flu Jabs. We were called within 2 mins of arriving and we were back in our car in under 5 minutes. What a great and efficient service from start to finish! Thank You Leiston Surgery!!!
GP surgery review: leiston-surgery
Title: Great Service
Rating: 5 out of 5
Visited: November 2022
My husband and I attended for our flu and covid booster vaccinations today.  As always excellent and caring service.
GP surgery review: mayflower-medical-centre
Title: Wonder when will receive my promised call back?
Rating: 1 out of 5
Visited: January 2022
Went in to the surgery on November 8th 2021 about my ear this was in the morning told we are open until 8pm phone up this evening . Phoned and told got to phone back the next morning at 8am phoned message said 22 people waiting  so gave up. Ear is the same cannot wear my hearing aid as ear is sore. Rung up again to be told i would get a call back from a nurse nothing, Ear now hearing is poor so went in again on Monday January 10th told  again to phone in the next morning at 8am  I can hardly hear anything with that ear without sitting on the phone waiting to be answered with a long line of people in front of me so gave up.Strange they left a message on my answerphone about having the Flu jab done so why no appointment?. Extra pay for the Flu jab no doubt what an appalling service?










   

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GP surgery review: oak-lodge-medical-centre
Title: Duty of care lacking
Rating: 1 out of 5
Visited: September 2022
I've always found the receptionists at this practice to be polite and civil. Though I do think they brace themselves for possible abuse which is understandable as they are so stretched. 
What isn't acceptable is the admin side. I now order my prescriptions through the NHS app, the problem is that one essential prescription is missing and has been since August 2022. 
I've emailed every week and rung so many times and have had to hang up. This morning I was 'number 3 in the queue' and had to hang up after 40 minutes. Not all of us can afford to hold on for that length of time. 
Whoever looks after the admin side is seriously lacking. I should also point out that I've had problems pre covid with my prescriptions. 
One other thing I noticed on my last visit is that the room on the very far right down the corridor, as you walk in from the waiting room, reeks of smoke. Strong enough to make your eyes water. All workplaces I know of shove smokers into the street for their smoking break. Is there a smoking room in the practice?
GP surgery review: oak-lodge-medical-centre
Title: Rude receptionist
Rating: 1 out of 5
Visited: August 2022
They open the surgery at 8:30, but you can try to call 1-2 mins prior to avoid the long queue, which I did. Someone answered at 8:29 really rude and did not even let me finished. I had already sent an e consult so the doctor was aware already of my issue, so I just needed a face to face appointment..she didn’t want to listen and hang up on me. I’ve called again at 8:30 to be put on a long queue of more than 30 people. This is a joke. They always had a problem with the reception part. The doctors and other staff are ok and really understanding..yet they should invest more in the reception training since I know I’m not the only person dealing with this.
GP surgery review: oak-lodge-medical-centre
Title: Rude and unhelpful receptionist
Rating: 2 out of 5
Visited: August 2022
Was in a queue of over 30 people and a wait time of over 40 minutes only to be told I had to go on their website (which doesn't exist) and fill in an admin form on there.
I explained that a blood test was needed (I attended a walk-in recently and was advised I needed a blood test but my GP had to sign off the referral) and the receptionist was trying to question this and said they don't do blood tests at the GP surgery - this isn't what I was asking for!
I can understand being under extreme pressure but questioning someone as to why they need to see a doctor without any medical knowledge or medical training isn't the right way to go about things
GP surgery review: oak-lodge-medical-centre
Title: The worst GP!!
Rating: 1 out of 5
Visited: August 2022
I have waited for a sick note for weeks now. I contacted the GP in August regarding my ankle and spent hours on the phone trying to get through. After many trials I eventually got through to the receptionist and managed to get a doctor to call me - I was told that a sick note would be sent over "shortly". We are now in October and I still have not managed to get the sick note despite chasing them several times. Not  to mention it is almost impossible to get through to anyone and even now I was on the phone for nearly an hour only for someone to cut the line on me when I was "caller number 1". This GP is by far the worst and as an NHS worker myself I am utterly disappointed with the level of service they provide. Please avoid avoid avoid!!!
GP surgery review: oak-lodge-medical-centre
Title: Caring and Responsive
Rating: 5 out of 5
Visited: July 2022
We always experience responsive, caring and professional support, particularly as my mother has complex health needs.
GP surgery review: oak-lodge-medical-centre
Title: Very difficult to reach at needy times
Rating: 3 out of 5
Visited: April 2022
I have had difficult times getting in touch by phone sometimes 45 minutes in line! Today after 20 minutes the receptionist lady at 3.45 pm said"we don't renew prescriptions online" whereas the phone gives you option 3 for prescriptions. I am a cancer patient!! She did nothing to help!
GP surgery review: oak-lodge-medical-centre
Title: Lack of appointments
Rating: 5 out of 5
Visited: March 2022
I have tried numerous times to book appointments after waiting on the phone for 1 to 1 1/2 hours I am told no appointments are available to ring back at 8:30 tomorrow or go to the walk-in. same thing day in and day out. Receptionists just say they cant help. I suppose the doctor's workload has increased one hundredfold
GP surgery review: oak-lodge-medical-centre
Title: Very difficult to book an appointment
Rating: 1 out of 5
Visited: February 2022
I have tried many weeks to book an appointment for a condition the doctors knew about . Every time I called, morning and afternoon, there was never an appointment available. It was impossible to even speak to a doctor  by phone .I was told to go to walk in centre or A&E, but I needed a ultrasound referral , so none of these would help. In the end after 4 weeks of calling every day , I manage to see a doctor who ask me why didn’t I see her earlier , my condition was way worse by then .  
 I changed the GP after this and had no problems booking appointments with new ones.
GP surgery review: oak-lodge-medical-centre
Title: I find the staff helpful and the Doctors friendly
Rating: 4 out of 5
Visited: January 2022
Especially right now it would be hard to not find faults with most surgeries with all the Covid related stress for everybody.
I Personally find most staff helpful and am satisfied with the service overall.
GP surgery review: brunswick-park-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
The doctors managed to approve my prescription on time to make sure I did not miss  my next dose. Thanks for your help!
GP surgery review: brunswick-park-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
I had a good experience. The doctor was lovely and kind. Talked things though to my son and myself. She made him feel comfortable and calm
GP surgery review: brunswick-park-medical-practice
Title: Great service
Rating: 4 out of 5
Visited: May 2022
Friendly professional experience. Careful regular blood monitoring and phone consultations so no need to go to practice....just to pick up the blood forms.
Very happy.
GP surgery review: brunswick-park-medical-practice
Title: A Great Family Practice
Rating: 5 out of 5
Visited: May 2022
My experience of the healthcare provided by Brunswick Park Health Centre has been very positive. 
I feel that my GP knows me and my medical my background well, so I always feel cared for, confident about her advice, treatment and that my health is carefully monitored. 
My experience of the nursing care at the practice has also been very positive, both for myself and my family.
The reception staff are very helpful, efficient and overall I feel I am in good hands at this practice.
GP surgery review: brunswick-park-medical-practice
Title: Helpful and polite staff
Rating: 5 out of 5
Visited: May 2022
The staff are very friendly and helpful. They do go an extra mile when they can and wouldn't just send you away. They helped me a lot and I am forever grateful.
GP surgery review: brunswick-park-medical-practice
Title: Extremely good Practice
Rating: 5 out of 5
Visited: April 2022
We have newly just registered at the practice 
Doctors are very caring. Reception team are very helpful
GP surgery review: brunswick-park-medical-practice
Title: Great surgery
Rating: 5 out of 5
Visited: March 2022
Today 1/3/22 I rang the surgery a receptionist answered the phone. I had to speak to a doctor on my husband’s behalf. The receptionist and doctor were extremely professional, caring and kind. The doctor was very patient and asked many questions about my husband’s health problems and never rushed me. I was treated with a great respect. This kind of dr we do need when we feel unwell. Both the receptionist and doctor are credit to this surgery.
GP surgery review: brunswick-park-medical-practice
Title: Amazing Practice
Rating: 5 out of 5
Visited: February 2022
Practice Manager today was really helpful understanding and empathetic. Went above and beyond to help me book my Covid booster. Finally someone who helps patients.
GP surgery review: east-barnet-health-centre
Title: Wonderful staff - appointment system terrible
Rating: 3 out of 5
Visited: June 2022
The doctors and staff at the practice are extremely professional and provide excellent care and service. Unfortunately the appointment system is terrible. If you're not lucky enough to get an on the day appointment you are looking at waiting for a month for a routine appointment. There seems to be no in between at all these days. I was asked to almost self diagnose to determine whether the appointment I need is urgent or not. I don't know what the cause is for this but in 20 years as a patient the current appointment system is the worst I have experienced.
GP surgery review: longrove-surgery
Title: Good Patient Care
Rating: 5 out of 5
Visited: April 2023
I have never had a problem reaching a duty Doctor when my symptoms have meant I need urgent treatment. Follow up is always thorough and the GPs and nurses have always been, kind, friendly and thorough in my treatment
GP surgery review: longrove-surgery
Title: Good practice
Rating: 4 out of 5
Visited: April 2023
I get an appointment at the surgery as required and I have always found all the staff there very helpful and considerate, even though they are very busy.
GP surgery review: longrove-surgery
Title: Request for a full blood test.
Rating: 2 out of 5
Visited: April 2023
I was told by the person on General Enquiries that a full blood test was not necessary despite the fact that I have had these for the past 4 years and the NHS website states “blood tests can offer a good snap shot of your health, a good way to catch illness or disease early and to see how well your body responses to treatment and various conditions”.I now have to wait for a telephone appointment with a Doctor to obtain a full blood test, this at a time when the NHS is experiencing staff shortages and industrial action, it all seems so unnecessary and bureaucratic. Is prevention over cure no longer a value within the NHS?
GP surgery review: longrove-surgery
Title: So helpful and understanding
Rating: 5 out of 5
Visited: April 2023
I urgently needed a specific drug at high dose to adjust Thyroid level, which had suddenly sky-rocketed. Once I explained the urgency the reception staff, the duty doctor and others all pushed for a quick solution and it happened.
GP surgery review: longrove-surgery
Title: Excellent care
Rating: 3 out of 5
Visited: March 2023
Thank you to a wonderful nurse whose professional approach combined with kindness and sensitivity made a procedure the best in years. Also thank you to the receptionist who passed on the extra information I gave her when I made the appointment. I really appreciated that team work.
GP surgery review: longrove-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: March 2023
I have had to be in contact with the surgery over the last month. The receptionists and the Doctors have been great and very helpful. I had to make 2 calls this week and on both occasions the receptionists went above and beyond to help me and to get the resolution I needed. They were ( including doctors) very kind caring and helpful and this meant I was not overly stressed and felt they were extremely kind.
GP surgery review: longrove-surgery
Title: Brilliant staff under pressure
Rating: 5 out of 5
Visited: March 2023
I went into the surgery to pick something up and witnessed a patient shouting at staff and becoming quite angry after they were late for their appointment. The Staff handled it really well and were calm and helpful to the patient I was so impressed
GP surgery review: longrove-surgery
Title: Excellent patient care
Rating: 5 out of 5
Visited: March 2023
Good service from all medical and admin staff. Very efficient and friendly.I have been a patient with this practice for many years and have always had the best of medical care.
GP surgery review: longrove-surgery
Title: Superstar Receptionist
Rating: 5 out of 5
Visited: March 2023
This lovely, lovely lady went completely out of her way to help me earlier today, I can't thank her enough and this just adds to all of the other previous positive experiences I have had with the receptionists at this centre before - thank you so much!
GP surgery review: longrove-surgery
Title: Very proactive and supportive with chronic conditions
Rating: 5 out of 5
Visited: March 2023
Ive been fortunate to be a patient for many years. I have a number of chronic conditions and the receptionists and doctors have been brilliantly supportive with me  keeping an eye on my blood tests and alertting me and consultants when something is not right and acting promptly to give advice or meds if theres a problem . Theyve saved my life literally  spotting a silent heart attack that i thought waa back ache  and changing drugs that 
 affected my kidneys. I'm very grateful indeed a great team .
GP surgery review: st-peter's-street-medical-practice
Title: Excellent local practice
Rating: 5 out of 5
Visited: January 2024
Feel lucky to have had this as my local practice for the last eight years. The e consult system works well and I am always seen quickly if needed (often same day!). Friendly staff and a nice airy, clean surgery. Appointments never feel rushed.
GP surgery review: james-wigg-practice
Title: Total triage a total disaster if vulnerable
Rating: 1 out of 5
Visited: June 2023
Nearly every comment on here about good experiences seem to be about simple conditions and / or from those who aren't severely challenged by a GP system now totally delivered through the phone.
The practice's response on this site that you can go in and make an appointment with a GP if you can't use a phone certainly is not the experience of myself, my family or friends or neighbours who have tried before this was said and since. It's been a disaster for them.

For ourselves and extremely unwell extremely vulnerable patients total triage means totally excluding us and we presume rationing access to GP care is the aim of this scheme because by now the practice knows so many are excluded and the terrible impact . Reception say repeatedly and constantly that every single patient must be telephone triaged and so does the telephone message.

There is no way I can get an appointment anymore as they have blocked off all communication channels to me as a disabled person. My elderly dad gave up trying to manage the unmanageable and his health has severely declined. My sister's mental health means she doesn't ever use a phone and she has major physical illness that can't be treated because she is now excluded from appointments. So many others affected. And the knock on ?No NHS access because the GP is the gateway. 
The NHS is there for everyone,  so how is this justified?
GP surgery review: james-wigg-practice
Title: No appointments
Rating: 1 out of 5
Visited: May 2023
Tried daily for 2 weeks to arrange an appointment to be told each time there were no appointments and to try tomorrow.
Condition now worsening and seems to be no concern/regard for patient care.