janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-wembley-practice
Title: Horible
Rating: 1 out of 5
Visited: May 2022
I been yesterday for my cervical screening test ,the nurse  or doctor whatever was very rut with me ,I didn’t wearing a mask so she start shouting why i don’t use the mask cause here im not in the public .I don’t think is normal to shout like this to the patients ,is she having a bad day that’s not my fault ,then she says is not ok to came inside with the push chair ,next time to leave the baby with sameone ….really .what about if I’m single mom and leave on the street ,??I can’t believe how this people working in nhs ??how is possible to speek and shout like this ????surely this is my last time there ,I will register different gp .I’m very disappointed!!!
GP surgery review: the-wembley-practice
Title: The staff
Rating: 4 out of 5
Visited: April 2022
I want to thanks to some of the staff from Wembley practice area because they have called me today and they solve my appointment and one of the lady she apologised for the inconvenience that her colleague she make last time . Thank you once again and o do appreciate it
GP surgery review: the-wembley-practice
Title: Unprofessional staff
Rating: 1 out of 5
Visited: April 2022
A  unprofessional staff :  The receptionist  ,I’ve  called at the gp to make an appointment and she has been very unprofessional and irritated by my questions and she was keeping telling me  about Dr.Q app and to put my symptoms because she can’t help apparently. Also I asked her what should I do go to change my address and she get very trigger. I ask her why she talking on that tone is very unprofessional and is her job helping patients with the enquiries. Then she cut the call because I guess that was her “job”. I don’t know how some people get a job in Nhs when you can’t be compassionate and you hate your job . Don’t waste your life on  something that you can’t deal it .

Kind regards
And I will make sure I will transfer myself from Wembley Practice  and not recommend to anyone else
GP surgery review: the-wembley-practice
Title: Horrible practice, extremely unapproachable
Rating: 1 out of 5
Visited: March 2022
You cannot even get normal go appointment for weeks or even months ! They claim they have setup the dr iq app which only works for appointments at 8-9 am. For phone calls, it takes 4 hours to get the referral queue and about 2 hours for the appointments queue only to know that they can neither book appointments for you for next 2 weeks or create a referral ! You need to do it through app and I can never get through one from the app either. Shut down your practice, it’s high time. The reception or call representatives are horrible and incompetent.
GP surgery review: the-wembley-practice
Title: Terrible place - avoid at all costs!
Rating: 1 out of 5
Visited: February 2022
I called them for information regarding a prescriprion, due to having severe breathing difficulties. When I called, I was in 6th place on the queue - after 20minutes, I was in 4th place.

On another visit there, where I ended up having to attend in person to make an appointment (because a 10min drive is quicker than a 40min wait), the (locum) Doctor actually Googled the symptoms before giving Google advice! I did that at home, hence why I made the appointment. The doctor then sent me to A&E, who after a wait of several hours said I didn't need to attend at all because the doctor could have treated it.

I really don't know where they get their Doctors or administration management from but they would fail any normal service/ quality assessment that isn't paid for / biased.

 A terrible place. Avoid these people at all costs. They will fail you when you need them most!

My score for them? -5/10 (that is minus 5, out of ten)
GP surgery review: albany-practice
Title: Standard check up
Rating: 3 out of 5
Visited: August 2023
I have just re-registered since coming back from uni and had the standard new patient check up. They took my bp and bloods and that all went smoothly but the appointment was 20 minutes late (at around 11am). I also had some problems with setting up the online services as the wrong links were sent to me and when I went to reception for help they didn’t know what to do. I also ordered some of my (previously) repeat prescriptions and only half of them were put through to the pharmacy so I’ve had to re-order and they might not arrive in time now before I run out. I’m sure once all the transition stuff is sorted it will all be fine as the health assistant I saw was very lovely and efficient but the registration process has been a bit of a challenge.
GP surgery review: albany-practice
Title: Great gp practice
Rating: 5 out of 5
Visited: August 2023
I would really recommend this GP practice. They are all very kind and helpful to me as well as being professional and courteous.
GP surgery review: albany-practice
Title: Good practice
Rating: 4 out of 5
Visited: August 2023
I was seen at short notice, did not wait long in the surgery and the clinician was friendly and thorough when dealing with my blood tests.
GP surgery review: albany-practice
Title: Happy to be with this practice
Rating: 4 out of 5
Visited: July 2023
I am registered with this practice for seven yrs and have no complaints, everybody has been good, the reception staff is also helpful and efficient now, sometime back it was not so good but much better now.
GP surgery review: albany-practice
Title: Good practice
Rating: 5 out of 5
Visited: July 2023
Very good at the moment no problems especially with the communication part of it the texts, regarding taking any medication emails and telephone calls are so far good I would say.thanks so much.
GP surgery review: albany-practice
Title: Adequate
Rating: 3 out of 5
Visited: July 2023
No information of doctors who work in the practice Reception staff require more training  inadequate information on the services available .
GP surgery review: albany-practice
Title: Receptionist ruin that place
Rating: 1 out of 5
Visited: July 2023
Very disappointed by the receptionists. They are like a group of security guards. They are extremely rude , how they are allowed to deal with unwell people is beyond me. It’s because they are personal  friends of the manager that they are able to get away with it. I was urinating pure blood and asked for a urine sample when I arrived for my appointment. I practically had to beg them to give me a sample bottle and openly state why I needed one. They also told me I had an appointment booked and they even texted me it. To then tell me they booked me one by mistake. They are rude, make people feel uncomfortable and really need sympathetic training.
GP surgery review: albany-practice
Title: Consultation
Rating: 5 out of 5
Visited: July 2023
I had an appointment with the doctor for further information on the results of the blood test results and my other concerns about my diabetes and health conditions.consequently the doctor was happy with my collastrol results and advised me about my diabetic results to take heed of my feelings . further more I forwarded whether I can get more injections for vitamin B12 as I am physically weak. However she told me that I have enough enjection for this year and is necessary to have more than these. she further adviced me to take the bowel test kits. Consequently I obtained the test kits and will bring it back to the sergery with the necessary information by next week.
The Doctor is so polite and has admirable character.
GP surgery review: albany-practice
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
Excellent all round service. Prompt replies and pleasant staff. There could be more people to answer phones in the morning
GP surgery review: albany-practice
Title: Great service
Rating: 5 out of 5
Visited: June 2023
Helpful staff, they answer their phone right the way. And always try to resolve your problem.
Good doctors with good experience and the nurses are kind and professional.
GP surgery review: brentford-family-practice
Title: Marvellous Practice
Rating: 5 out of 5
Visited: August 2022
Cannot fault this practice. From admin, pharmacy and GPs. Friendly, efficient and easy to contact.I have always had a positive experience with them. They do a great job. I highly recommend this practice.
GP surgery review: brentford-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
I've been with this practice for many years and some of the Doctors have left or retired.
The ethos of the outgoing doctors has been passed on to the next generation. This is extremely important to all patients to have confidence and trust in the new Doctor. This has, in my.opinion, been the case. I have been listened to, helped and treated very professionally and with great care.
GP surgery review: brentford-family-practice
Title: Amazing doctors and staff
Rating: 5 out of 5
Visited: February 2022
I have been with this Gp for many years. You can always get an appointment face to face or over the phone. I always received updates on when my medical condition check up is up for review and the nurses and doctors are always very caring and always give great advice. Even after covid they are still doing an amazing job with the increased pressure on services.The best Gp practice in this area. Maryam
GP surgery review: stanhope-mews-surgery
Title: Amazing Care, Efficient Practice
Rating: 5 out of 5
Visited: February 2023
This is the best surgery I’ve ever been a patient of. They are very efficient, there are so many different ways to book an appointment and I couldn’t ask for better care. I’ve become a little spoilt as test results always come back within 24 hours, and I’ve never had to wait more than a week for an appointment. Any delays are due to my schedule rather than theirs. Thank you Stanhope Mews GP!
GP surgery review: stanhope-mews-surgery
Title: Great Pracitce
Rating: 5 out of 5
Visited: January 2023
Dear Stanhope Mews Staff, 

Thank you for a really amazing experience today. From the helpful direction of the Receptionist on appointments, to the Doctor treating  my daughter. As a GP it is reassuring that your family members can be seen by such a great team. The reception quickly booked an appointment and explained the new system well. The Doc took time to listen, address my daughter’s concerns and come up with a tailored plan. The meds were easily obtained from the local pharmacy recommended and we have a clear plan to follow. Thank you all!
GP surgery review: stanhope-mews-surgery
Title: Impressive, fast resolution of acute issue
Rating: 5 out of 5
Visited: January 2023
With an acute gastroenteritis on a Monday, while GP appointments at the earliest were on Friday, I messaged the practice via the software system Patchs.   3 hours later I got a call from the doctor, who organised a lab test. Within 36 hours we had the result.  The doctor called me immediately, and had the prescription ready on the spot.   Highly impressive.   Stanhope Mews West is very accessible and the whole staff is patient-centric.
GP surgery review: stanhope-mews-surgery
Title: Unprofessional
Rating: 1 out of 5
Visited: December 2022
This practice is not run in a fair or professional manner. I requested a fit note through the practice website and even after a week did not hear anything via email, post or phone. When I call them, they said nothing they could do and I should phone the following day and ask for phone consultation, meaning I went at the back of the queue.
GP surgery review: stanhope-mews-surgery
Title: Much loved practice
Rating: 5 out of 5
Visited: September 2022
Have been attending Stanhope Mews Surgery for 39 years and I would not swap it. Staff generally kindly and do their very best.
GP surgery review: stanhope-mews-surgery
Title: Rude service
Rating: 3 out of 5
Visited: January 2022
Hi. I have experienced rudeness more than twice and it’s shameful that when I need help and call to GP and it’s urgent they talk to me like that and I think all of them are only one woman that I don’t know her name or anything. Morning times we call to GP about our problems and this is not the way they should talk, I don’t see any respect in her voice and when i say why are you talking like that, she says that this is how I talk! Rude!!! I can’t take this anymore i don’t know what i did wrong! I just woke up and called to the GP to get help and I don’t deserve this rude attitude. I think there should be some people more patience and talk politely to people at the reception.
GP surgery review: the-good-practice
Title: Fabulous GP Practice
Rating: 5 out of 5
Visited: November 2022
I had an appointment at fernley medical centre, 560 Stratford Road, Sparkhill, Birmingham b11 4an on the 18th of Nov 2022 at 05:40 pm. I was stuck in traffic and reached surgery at 05:45 pm and explain to the receptionist the staff opens heartily honoured me and the doctor checked me, thank you fernley medical centre.

While I was waiting for my appointment an old man came into surgery, and start to talk with the receptionist, but he does not speak English. After nearly 20 minutes story unfolded that he was Romanian and can’t speak English, he only speaks Romanian, have no other help for him and was even not registered for surgery. His son kicks him off his home, and he is on the road.
A receptionist at the reception desk handled him with a smiley face, she spoke with him politely for nearly 10 minutes, even though he was sometimes rude to her. Then she said to him take a seat and I will come back to you, a couple of minutes later her other colleagues came to the reception desk she discussed with her and then they both try to help him, unfortunately, the language was the main barrier for them, even that old man not able to tell that from which Country he is.
After a couple of minutes, one Romanian patient came to attend the surgery, and they both requested to her that might be this old man is from Romania. If he is from Romania, can you please help us as an interpreter, the woman agreed and speak to him in the Romanian language, and he happily start talking with her? He confirmed that he is not registered with fernley medical centre, his son throws him on the road, and he wants to spend a night in the surgery.
With the help of that Romanian patient, he will be able to contact with police, and another department, they were helping him, while I came back from the doctor. I appreciate the excellent professional service of both receptionists. I am proud to be registered with fabulous surgery, the doctors, nurses, and especially reception staff are all professional, cooperative, well-mannered, carrying and treat everyone like a family member.

Thank you, fernley medical centre.
GP surgery review: the-good-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
The service and support I received from the start to when the GP called was excellent.
I felt I mattered.
The Doctor was really good, listened to me and provided me with care which avoided a Hospital trip.
The Receptionist was empathetic and as I couldn’t use online appointment system I called the Surgery and was talked through this and was also sent a link for next time.

The GP called me,  was very attentive and gave me peace of mind with advice.
Even under the pressures NHS are under this Surgery are there to help and keep you safe at home.
I recommend Parkside Surgery, the Healthcare Professionals do a fantastic job.



Dr Syed called and he was very attentive and gave me peace of mind with his advice and prescribed me needed.
Even under the pressures NHS are under this Surgery are there to help and keep you safe at home.
I recommend Parkside Surgery the Healthcare Professionals do a fantastic job.
GP surgery review: the-good-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Telephoned for an appointment at ten o’clock in the morning appointment booked for ten past five in the afternoon exceptional service
GP surgery review: the-good-practice
Title: Thoroughly recommend
Rating: 5 out of 5
Visited: August 2022
Receptionists and admin staff have always been polite and helpful. The nurse and GP, with whom I had appointments with last week, were professional, informative and reassuring as they made time to answer my questions which helped to address my concerns. I have been with this practice for over 15 years and have no complaints.
GP surgery review: the-good-practice
Title: Excellent service brilliant nurses
Rating: 5 out of 5
Visited: July 2022
Amazing nurses best ever made me feel reassured and confident in my health conditions and wound care, always for me in and go above and beyond explaining everything to me.
GP surgery review: the-good-practice
Title: Fabulous GP Practice
Rating: 5 out of 5
Visited: January 2022
I fell off my bike yesterday.  Having woken up with a painful swollen wrist I ‘phoned the Good Practice to find out what I should do.  I had a telephone appointment with a doctor at 09.20 - the outcome of which was that a referral form was left at reception so that I could go to Chelsea and Westminster hospital to get an immediate X-ray to find out if I had broken my wrist.  All wonderfully efficient.  A kind caring practice.
GP surgery review: oxford-drive-medical-centre
Title: Best practice around the area
Rating: 5 out of 5
Visited: June 2022
Never failed to get an appointment . It face to face not available a quick phone appointment is offered.  Very helpful staff.
GP surgery review: oxford-drive-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
I have found the receptionists on the phone and face to face friendly, pleasant and professional.
All the doctors I have seen have been very pleasant amd professional. I have been very pleased with the speed of appointments and refferals that have had to be made
GP surgery review: oxford-drive-medical-centre
Title: Have to wait long time in surgery to be seen
Rating: 1 out of 5
Visited: May 2022
I had a face to face appointment at a certain time. I have to always wait over 30 min to be seen. It is not fair as I have to take time off work to attend my appointment.
Something needs to be done to ensure patients are not waiting a lengthy time to be seen.
GP surgery review: oxford-drive-medical-centre
Title: Excellent Practice.
Rating: 5 out of 5
Visited: April 2022
My daughter had to drop in a specimen for me. She said how lovely the reception staff are. The medical staff are excellent.
GP surgery review: oxford-drive-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: April 2022
My family have been patients at Oxford Drive for a number of years. The staff cannot do enough to help. This includes the doctors, nurses and reception staff. They are extremely professional in their approach and give great advice and support. I would highly recommend this surgery to others.
GP surgery review: st-martins-medical-centre
Title: Not great practice
Rating: 3 out of 5
Visited: February 2023
I had a very bad experience today at StMartins Medical Center. I went to an appointment earlier with 10 minutes 15:30 and I didn’t know that I have to sign in. The receptionist told me that you are late. I don’t understand because they saw me and also I heard the conversation on the phone with a patient about a blood test when the receptionist asked apologies it was 15:35 and she saw me too. I don’t have any personal problems with the receptionist just what I want to treat me with considearation not ignoring people
GP surgery review: st-martins-medical-centre
Title: wonderful, efficient, courteous and very helpful staff
Rating: 5 out of 5
Visited: January 2023
I was there for a few hours for my double appointments with
Surgery and dealings with the receptionist team.
I am not able to give you a feeling of how Happy I felt for the extreme help I received from the Nurse on Duty who cared for   
for me very professionally and took account of every detail of my problems. I can only say Thank you "" God Bless ""
and wish you the very best.
same also goes to the two receptionists on duty who helped
not only to  confirm my appointments, but did this with Grace and humility I did not catch the names correctly but you can see the same on the Rota and my appointments on the day.
which was today.

Kindly thank them all very much on my behalf, I know I can trust the great service given to me and many others visiting your Surgery.

With Kind Regards, have a great and Happy "" New Year""
Keep up the nice and efficient work as always.

Thanks a million.
GP surgery review: st-martins-medical-centre
Title: Very rude receptionist with a concerned parent
Rating: 1 out of 5
Visited: December 2022
We are going through the Strep A spread, and all the parents are concerned as soon as the symptoms present. I called distressed that my daughter has really high fever that is returning every 2 hours and she asked to call at 2 pm and she hang up on me.  Surely with the Strep A going on , some consideration should be given
GP surgery review: st-martins-medical-centre
Title: Helpful receptionist
Rating: 4 out of 5
Visited: December 2022
I needed a prescription, and the surgery was extremely busy with just one GP in, but the receptionist did all she could to arrange a prescription for me
GP surgery review: st-martins-medical-centre
Title: Rude Receptionists
Rating: 2 out of 5
Visited: November 2022
The GPs themselves are ok, when you eventually manage to secure an appointment. However wait times to get through on the phone can be Time consuming, which is understandable, but what is unacceptable is the sheer rudeness you may encounter when your call is finally answered. 
The practice really needs to invest in suitable training in empathy, kindness and compassion.... all qualities that are so often lacking in their non medical staff...
GP surgery review: st-martins-medical-centre
Title: My experience today
Rating: 4 out of 5
Visited: November 2022
I went to the Ickenham surgery today and was very impressed with the service I received from both the Receptionist and the doctor.
GP surgery review: st-martins-medical-centre
Title: Appalling.
Rating: 1 out of 5
Visited: October 2022
I was sent to this practice by my GP (from another practice) for a blood test. 

My own GP tells me that my form was sent across to St Martin's- but I have never heard back from them, despite my GP trying to intervene on my behalf. I have now been waiting for 4 weeks to simply be given an time for a 3 minute appointment - to the extent that I am running out of the drugs that I need to be taking when I have the blood test. 

When I finally got through to St Martin's on the phone (at the 10th attempt) they were unable to confirm whether or not I am even in their queue, because apparently communication between the two practices is by email - I have been plunged into an electronic abyss of incompetence.
GP surgery review: st-martins-medical-centre
Title: You can never get an appointment
Rating: 1 out of 5
Visited: October 2022
I have been with this practise for a couple of years and each year they are getting worse. It is now impossible to schedule an appointment, as you could be waiting in the queue for hours while being the first caller in line but they will never pick up. While waiting you can hear an audio message to schedule an appointment via the e-consult, that never seems to be having availability...The only way I can book an appt for my kids is via 111. Today, I was waiting for 1 and 40 my mind (being caller number 1 for the last hour) and then I hang up. I will change and move my family to a better practise.
GP surgery review: grove-park-surgery
Title: Rude, unhelpful reception staff
Rating: 2 out of 5
Visited: August 2022
Tried to get an urgent appointment as I had been unable to empty my bladder for over 12 hours.  Receptionist too busy gossiping to colleague to bother dealing with me.  Brusquely told no appointments available and to call 111 or 999.
GP surgery review: grove-park-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
Came for my first smear test- Nurse was reassuring, friendly and clearly informed me of the procedure. Made the experience very positive. And went above and beyond to also assist me with a different query. Highly recommend!