janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: upperthorpe-medical-centre
Title: Unbelievable!
Rating: 2 out of 5
Visited: November 2022
Got message from GP surgery today to remind me to book a smear test as it has been over due . I rang in today , was told the earliest appointment is 3rd January 2023 . I was in shock . I asked the receptionist if any early appointments early than that . He told me it’s not life threatening and I was told to contact Royal hallamshire hospital if I want an early appointment! Unbelievable!! 
The GP surgery has been always quite good with appointments. I fully understand the workload changed post COVID . I appreciated all the health professionals working hard for the general public . But It used to be few weeks from the point of ringing in but now two months!! What has changed?!
GP surgery review: upperthorpe-medical-centre
Title: Some reception staff are not supportive or helpful
Rating: 3 out of 5
Visited: October 2022
On multiple occasion's the reception staff have been rude or just generally not helpful and it is making me feel uncomfortable with approaching the surgery for support with my health concerns.  

I rang with a UTI and rather than helping me like they usually would they just told me to keep ringing back each day and try get an appointment. When I called the next day a different person answered and told me that it should have been dealt with when I rang the first time. This shows the training in clearly not adequate or some staff are not doing what they should be to help. 

And again I rang today requesting an appointment to discuss my results with my GP and look at further options for my situation after ringing previous days and not being able to get an appointment. Rather than the reception staff being helpful with fulfilling my request or stating there were none like previous days they just said 'it's normal' I said 'what's normal?' they said 'your results' to which I responded 'but I wasn't asking to discuss my results with you, I have been told to book in with my doctor to discuss the results and the next steps to working out what is wrong'. They completely disregarded my request and I felt they were quite rude and blunt, it was as if they weren't even listening to what I had asked. 

I completely understand that GP surgeries are extremely stretched at the moment but when it comes to health concerns and how people, such as myself, are feeling about their potential future, it really is not hard to show some compassion and listen to your patients. Please look to hire staff that are compassionate and caring, we need more staff in positions such as this to support people. No body wants to have to call the doctors and attend appointments. It's extremely anxiety provoking for me to do this and each negative experience with reception staff, doctors, GPs and nurses puts me off and triggers me when I need to do it again. It has taken me years to get to a point where I am able to ask for help, I would usually just suffer through whatever I had going on. Your staff should not be hindering me further when I have already hindered myself enough.
GP surgery review: upperthorpe-medical-centre
Title: Booking is nearly impossible
Rating: 3 out of 5
Visited: August 2022
I was sent a text telling me that I needed to book an appointment 'at your earliest convenience' as two test I needed were overdue. I had not previously been told that I'd need any tests in August. I phoned 2 minutes after the text arrived. I had expected it to be in October. I waited 20 minutes on the phone ( had to take time out of work to wait in the queue). The receptionist told me that the nurse appointments were fully booked so an appointment couldn't be booked and I would need to ring back in early September. 
I stress that I rang 2 minutes after I received the test. I understand that appointments are hard to get at the moment and this isn't my feedback. Rather it is that the surgery contacted ME to tell me to book an appointment, I quickly did as requested, waited 20 minutes only to be told that there are no appointments and I'd need to phone back in two weeks. I was also told it was not urgent and could wait. This was different to the information in the text that I was sent. Why send out a text telling a patient to book an appointment when the surgery already knows that there are no appointments to book!
GP surgery review: upperthorpe-medical-centre
Title: Terrible Appointment Availability and Booking System
Rating: 2 out of 5
Visited: July 2022
The practice opens at 7am. I ring at 9am (2 hours into the opening) on a Friday to book an appointment. I am 16th in the queue when I get on the line. I wait for 30 minutes, only to be told when a person speaks to me that all appointments for that day are booked, they do not book future appointments, and I have to ring again on Monday. 

This is completely ridiculous. What a total waste of my time that I had to take out from work; why not leave a message on the hold line to tell people all appointments for that day are booked? What are the receptionists going to be doing for the rest of the day if they are taking 16 calls at any one time and have nothing to offer people. 

Friday is my quiet work day and I can't just ring on the morning of any day to get an appointment, tell my boss 'I don't know how long the phone call will take, I don't know if it'll even get me an appointment, and I don't know if the appointment will be today'. I, like lots of other people, have to give others in my life some notice when I am not going to be available. 

Sort it out.
GP surgery review: upperthorpe-medical-centre
Title: Appointment booking system needs revamping
Rating: 1 out of 5
Visited: February 2022
I have been trying to get an appointment for an issue which requires me to speak to a doctor, but it is none urgent, so I am happy to wait a few weeks. However, the current booking system has no capacity for this. I was told on the phone they release appointments for same day and the next two weeks between the hours of 9-10am. I am unable to call at 9am and I know from experience that if you don't ring at 9am you will have little hope of getting an appointment. I managed to get through, but all the appointment were booked. I explained to the receptionist that I am happy to wait more than 2 weeks, but was told they aren't authorised to book an appointment beyond then. So instead, I must ring back at 9am and take the spot of someone who needs an urgent same-day or same-week appointment, which clearly doesn't make any sense.
GP surgery review: denaby-medical-practice
Title: polite and well listened to
Rating: 5 out of 5
Visited: April 2022
doctors here are polite and actually take the time to listen to your concerns and not just fob you off. handled my care well
GP surgery review: denaby-medical-practice
Title: Cant get an appointment
Rating: 1 out of 5
Visited: January 2022
Called this morning for appointment was offered one at 3 o'clock I advised the receptionist I was unable to make that time due to working. The next pre bookable appointment was September 6th. I was advised by the receptionist that I could call each morning at 8am for an appointment. I explained to the receptionist that I work most weekdays and am not able to sit on the phone for an appointment. I was advised that this is the best they could offer. Very poor service for members of the public that work.
GP surgery review: conisbrough-group-practice
Title: 1st class doctors
Rating: 5 out of 5
Visited: January 2024
I recently moved to the area and found them locally. Dr I'm seeing has gone above and beyond his duties. The practice is clean and tidy I've only been at the surgery a few months and I've got t go for a blood transfusion as my iron levels are very low. Dr has been excellent.
GP surgery review: conisbrough-group-practice
Title: What appointment
Rating: 3 out of 5
Visited: January 2024
I was interested to receive this request to comment as I have not yet seen a doctor I have had 2 appointments made by your staff an then both have been cancelled one only 30 minutes before the appointment time just as I was setting off the other with 2 hours notice. So I have still not had the results of hospital tests aI had in December.
GP surgery review: conisbrough-group-practice
Title: Great practice
Rating: 4 out of 5
Visited: January 2024
Really nice and understanding definetly understood what she was doing and knew how to understand different age ranges and help explain things
GP surgery review: conisbrough-group-practice
Title: Good experience
Rating: 4 out of 5
Visited: January 2024
I am always seen promptly and the service is good. Overall I feel satisfied with this practice and would recommend to others.
GP surgery review: conisbrough-group-practice
Title: Very efficient
Rating: 5 out of 5
Visited: January 2024
I contacted the surgery on Monday morning, and was seen by a doctor the same day. The service was very good, however, I have to say I did have some difficulty understanding the doctor , who spoke very quietly, and quite quickly, making him difficult to understand, given his accent. In hindsight, I should have asked him to speak more clearly. Overall, a very good service. Many thanks.
GP surgery review: conisbrough-group-practice
Title: Excellent service
Rating: 5 out of 5
Visited: January 2024
Great from start to finish. Easy check in, appointment on time. Pleasant and efficient staff. Would  definitely recommend this practice.
GP surgery review: conisbrough-group-practice
Title: Early morning appointment
Rating: 4 out of 5
Visited: January 2024
I needed an early morning appointment as I work, so find it hard to get appointment, before or after work, so a 7.30am appointment was great, I was not waiting long before being seen. I booked this through a link I was text from the surgery for my review, so didn't have to call the doctors for the appointment, so no waiting on the phone to get through.
GP surgery review: conisbrough-group-practice
Title: Clean friendly practice
Rating: 5 out of 5
Visited: January 2024
Iv had a few health problems recently. I feel grateful for the service our Doctors & staff there have given. Only problem is getting through when making the appointment.
GP surgery review: conisbrough-group-practice
Title: Brill practice
Rating: 4 out of 5
Visited: January 2024
On time, brilliant practice, had my child’s pre school injections,  Hats off to the nurse as she was amazing and so understanding as my child was having a meltdown.. super quick and overall amazing nurse! Thankyou.
GP surgery review: wincobank-medical-centre
Title: Good nurse appointment
Rating: 3 out of 5
Visited: March 2023
Yesterday I had a follow up appointment with a  Senior Nurse - was nice to have a face to face appointment and nice to be listened to and given chance to talk about what I had  gone to see her for .
GP surgery review: wincobank-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: March 2023
Nice staff and very clean doctors surgery and can get appointments easily and atmosphere is nice and easy access for people with disabilities and automatic doors are much easier then having to hold the door open.i will recommend my friends and family to your surgery.
GP surgery review: wincobank-medical-centre
Title: Great practice
Rating: 4 out of 5
Visited: March 2023
Appointment on time got there and home in 30 minutes anew nurse but she was very experienced and taking blood was painless.
GP surgery review: wincobank-medical-centre
Title: An exceptionally good practice
Rating: 5 out of 5
Visited: March 2023
I have always had very good experiences of being a patient at this practice...from entering the building until my business has been satisfactorily concluded.
GP surgery review: wincobank-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Had a phone appointment very pleased GP very caring & has totally helped with my care she also arranged for my prescriptions to be picked up from the chemist without having to take them into the surgery really pleased
GP surgery review: wincobank-medical-centre
Title: excellent practice
Rating: 5 out of 5
Visited: March 2023
I usually see either Dr Maher or Dr Oliver - both of them are considerate, caring and of course knowledgeable.  Having said that this is a practice that does not hesitate to send you to on to specific consultants where necessary, but also works closely with specialists to carry out routine tests on their behalf.  The nurses and receptionists are also really good here - pleasant and helpful.
GP surgery review: wincobank-medical-centre
Title: Quick appt, ultrasound & advice.
Rating: 5 out of 5
Visited: March 2023
Got an on the day face-to-face appointment. Referred quickly for an ultrasound scan and had this the next day.  Got the results of the u/s scan within 12 days & then advice from a specialist at the local hospital within 7 days.  All in all it took approx 21 days from initial appointment with GP to get a diagnosis & treatment.  Excellent!
GP surgery review: wincobank-medical-centre
Title: Not good
Rating: 1 out of 5
Visited: March 2023
Making an appointment at this surgery is a task in itself - it’s impossible to get through on the phone. (Last time I tried, I called 234 times starting at 8am and finally got through to be told there’s no appointments and to try again tomorrow).

You are left with the only solution of making an appointment in advance which is about four weeks time.

When you make an appointment you have to tell the reception staff your medical issue - which is extremely uncomfortable and unnecessary. And I have previously called to ask about blood test results and was told by the reception ‘We are not medically trained so can’t comment’. If this is the case, why are they asking what the medical issue is when making an appointment?

I had an appointment at the start of this year where the doctor told me ‘We won’t give you that on a prescription because a prescription costs us money’ so I left without any help to my problem after waiting four weeks for the appointment.

I recently had another appointment scheduled for 8.30am and was not seen until 9.30am. I enquired as to what was happening at the reception desk at around 9am and they informed me that they were unsure if the doctor was even in the building. When I was finally seen, one hour late, the doctor informed me that it was because she could not log on to the computer. For an entire hour???

Prior to all this, I also called to make an appointment as I wanted more contraceptive pills. When I called to make an appointment - the receptionist told me I could only make a phone appointment and not an in-person one. I replied that I would need an in-person one as the doctor will not give out contraceptive without taking blood pressure. However, they would not make an in-person appointment, and only a telephone appointment. When the telephone appointment finally happened three weeks later - I was told by the doctor that they couldn’t do it over the phone and I needed to come in for an in-person appointment. The very thing I had already said three weeks earlier. This whole ordeal took up my time and the doctors time unnecessarily. It could’ve been avoided.

The system here does not seem to be working at all. It is not the same system as nearby surgeries that other family members are registered at so I am unsure why we seem to be following this failing system?
GP surgery review: wincobank-medical-centre
Title: Brilliant
Rating: 5 out of 5
Visited: March 2023
This practice is fantastic,I trust all the docs and nurses with my life we're in safe hands so on behalf of myself and my wife Thankyou your all amazing
GP surgery review: wincobank-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: March 2023
Alway get an appointment when I need one doctors are very good always have time to listen to me
Never feel rushed
GP surgery review: norfolk-park-health-centre
Title: On the ball
Rating: 5 out of 5
Visited: October 2023
Only recently joined this practice but found the staff to be so friendly & welcoming, I have not experienced consultation with a Doctor yet so cannot leave a comment..had my first flu jab there and all ran like clockwork,so nice to see smiley faces bahind the reception desk & nothing seems to be too much trouble..So  pleased i made the switch.
GP surgery review: norfolk-park-health-centre
Title: Amazing service
Rating: 5 out of 5
Visited: January 2023
I called the triage service this morning with a request for some medical help. I was asked for a brief discussion of my problem - this is called care navigation and makes sure that I was allocated to the right clinician.

I was called back by a GP (within 30 mins of making my call). The GP determined that I needed to be seen by her so I was offered an appointment 35 minutes later - talk about a good service!!

I then attended my appointment and was prescribed medication. My GP asked me to contact her via a message the following week in case my problem had not been sorted by the medication.

I can't praise the practice enough! They gave me a gold star service today and they are definitely seeing patients face to face!

An another note while I was in the waiting room I saw on the information screen that over 1100 appointments were not attended in 2022 - this is on average over 20 appointments per week. We know the NHS is really struggling at the moment so as patients we must ensure we do our bit and attend the appointments we book.
GP surgery review: norfolk-park-health-centre
Title: Excellent medical centre
Rating: 0 out of 5
Visited: January 2023
I feel really lucky to be a patient at the Norfolk Park medical service. I can honestly say that they have fully investigated every ailment that I have gone to them with, with blood tests, referrals to other services etc and never made me feel a burden. They have also taken extremely good care of my daughter and have an excellent rapport with her, so much so that even when poorly she enjoys going there. I have never not got an appointment on the same day that I have called provided it’s been at 8:30am.  
I find it really useful that the doctor is able to text you if you’re at work. It’s also extremely clean and a nice, modern building. Appointments are pretty much on time and clinicians are really friendly and provide excellent care. Even the receptionists are nice and don’t shout your business across the waiting area!
GP surgery review: norfolk-park-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
Outstanding practice, excellent staff, great care. Everyone is always helpful and I have never left with the feeling that my issues were not dealt with the utmost care and professionalism. Thank you.
GP surgery review: beauchief-medical-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: December 2022
I act for my brother the practice is always kind and caring they are Marvelous so quick to respond. Thank you
GP surgery review: beauchief-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: December 2022
The staff are always kind, helpful and caring. They have the the wellbeing of the patient first. The  staff are excellent.
GP surgery review: beauchief-medical-practice
Title: Responsive professional medical practice.
Rating: 5 out of 5
Visited: April 2022
Ordering a prescription on the internet had failed and when I attempted to collect prescription, unfortunately  order had not gone through. Also chemist was likely to be closed for 2 working days due to shortage of pharmacists and my medication would have run out by then.  Consequently I was advised to go to my GP  practice. After explaining my situation to practice reception staff I was  immediately provided with a replacement prescription that enabled me to get medication on that day. Prompt positive professional response from all reception staff and doctor. Mair Roberts
GP surgery review: heeley-green-surgery
Title: Standards have dropped
Rating: 1 out of 5
Visited: July 2022
The practice was previously very well run with very caring doctors. However I find the staff difficult to arrange appointments or collect items. I am looking at joining a new surgery. I have had some very unpleasant experiences with reception staff and others which has been distressing at times. Really sad as the surgery was previously one of the best in sheffield
GP surgery review: heeley-green-surgery
Title: Gone down since takeover
Rating: 2 out of 5
Visited: June 2022
Had blood test booked the day before. Got there early they had the wrong time on computer. I was sent 11.15 sat down after saying my name and time of appointment. Ten minutes appointmentfter I should have gone in I asked if they were running late and was told my appointment was 11.55 . No it wasn't kept me waiting another 15 min then said I had to go so gave me the appointment next day. This was still bad as ran late by 15 mins .I went online to check results still not on a week later. Reception said they were back and were Abnormal so have to speak to a doctor. They do not send appointments when you need to speak to a doctor. I may get a letter in a week or so. Then will have to wait to get through and hope to get an appointment. Not very organised make a long job out of something that could be done when they know you need an appointment just book you in . Not send letters then you have to ring back and hope to get one. Original Doctors are leaving . Nobody you know or who knows anything about you just read from notes . Then they will be gone next time. No proper follow up of your medication what it is doing if it is working . Its all gone to pot
GP surgery review: heeley-green-surgery
Title: Inadequate
Rating: 1 out of 5
Visited: June 2022
It took a long time to go through on the phone. 
No doctors were available on the day. 
I had a new small lump at the back of my head, I called on Friday and the receptionist said I couldn't be seen or talk to a doctor on the phone and had to wait until Monday and call the practice again. 
Generally, the practice is incapable and inadequate at looking after their patients.
GP surgery review: heeley-green-surgery
Title: Cannot get to see a GP
Rating: 1 out of 5
Visited: May 2022
Rang at 8am and took 20 minutes to get to the top of the queue, by which time I was offered the last call back from a GP.
You cannot have an appointment until the GP has phoned you!!  Told I would be contacted during the morning, nobody phoned back.  Rang the surgery again at 12 noon and told that I would get a phone call back anytime upto 6pm!!  The receptionist said they had been very busy, this is what they say everytime now.   I could book an appointment but this would not be for a month!!  I just don't know how you get an appointment when you need one.  You used to be able to ring at 8am and get an appointment that day or the day after.  Now you cannot have an appointment until a GP speaks to you on the phone first.  There is never a manager available and the service now from Heeley Green Surgery is just so dire. I never ring the surgery unless I need to see a GP and all routine check ups for asthma, mental health, blood pressure and lipid no longer take place.  It is very frustrating and worrying.
GP surgery review: heeley-green-surgery
Title: Can't get through on the phone
Rating: 2 out of 5
Visited: April 2022
Very, very rarely do I contact the GP for anything.  However today needed to arrange a call back from the GP and I am currently waiting for my call to be answered.  50 minutes and still waiting!!  Sadly since joining the Clover Group, Heeley Green no longer offers his patients a good service.  Best to hope you never need the services of a GP.