janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lister-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: November 2023
Tried to book an appointment online but says it is 'suspended'. Called up to book an appointment, but the lines were full so it hung up on me. This happened twice. Managed to get into the queue and requested a call back. Only to be told that I had to do it online, I had to 'just keep checking'. I asked when will it be unsuspended and was told she doesn't know. I said I have a full time job and I can't 'just keep checking' and she told me there was nothing she can do. That is absurd! I just need a doctors appointment, and I'm fully anticipating the appointment not to be until Jan 2024 but I can't even book one!! Terrible service, backwards process and unhelpful receptionist
GP surgery review: lister-medical-centre
Title: Slow painful service
Rating: 2 out of 5
Visited: November 2023
It’s very painful, having to listen to the recorded message at the beginning when you phone the surgery because you cannot bypass this message if you’ve already listened to it three or four times when you’re directed eventually to the reception where you have to wait or be told that your head of year is full and then the line just cuts off There needs to be a way to bypass the recorded message at the beginning of the phone call because the gentleman speaking speaks for a very long time, and when you’ve heard that message more times than you care to remember it is very painful, trying to get hold of someone from the surgery via phone
GP surgery review: lister-medical-centre
Title: Being Annoyed is an understatement
Rating: 1 out of 5
Visited: September 2023
My wife has time and time  havd a face to face ppointment changed to telephone appointment. We then sit by the phone at the allotted times to find that they allegedly telephoned and we did not answer. Then you are asked to wait for 4weeks fir another appointment.  Seems to be dilierate delay tactics. 
About time doctors stopped working from home on the phone and returned to seeing people in the surgery.
GP surgery review: lister-medical-centre
Title: Terrible service overall in a new state of the art building.
Rating: 1 out of 5
Visited: September 2023
It's just beyond shocking, can never get a phone appointment. Reviews are pushed to be done on a phonecall and when you get a referral back to the GP for blood tests there's no appointments, Phone receptionists are extremely rude and uncaring in what they do. Emergency appointments not available so what are people who are registered to this GP Practice supposed to do? Go to the hospital for an appointment instead? The communication between them and Metwest pharmacy has always been bad to the point they have no acknowledgement of a prescription being received by the surgery. If you can't get through to them to book an appointment they stop your medication without any alternative or phonecall as to the possible reasons why. A £11 Million new facility and it's somewhat more badly run than before.
GP surgery review: lister-medical-centre
Title: Terrible access
Rating: 1 out of 5
Visited: September 2023
Called at exactly 08:00hrs as a newly registered patient to arrange setting up repeat prescriptions as a diabetic patient. 

Waited 40mins for the phone to be answered. 

First available appointment to do repeats 9th Oct as a phone call, unable to tell me when they’d call, and told this is likely to be from a withheld number. Totally inappropriate for those who work to not be given a time. Surgery doesn’t open at weekends so can’t access appointments at an appropriate time. 

Can’t access the online systems, despite being told repeatedly by recorded messages on phone, the NHS App only allows me to book a flu vaccination. 

It’s about time practices stepped up and provided access to patients that meets the needs of the patient not the needs of the practice.
GP surgery review: the-hamilton-practice
Title: No Communication
Rating: 3 out of 5
Visited: January 2024
I have tried for 2 days to book an appointment online but message says on pause. I have managed to get through to receptionist who was not helpful at 2.15pm and was told try a gain in the morning.Her response was quite rude. I have been with is practice for a number of years and never had a problem. The new system is not very good when trying to book an appointment.
GP surgery review: the-hamilton-practice
Title: Bad treatment/ service
Rating: 1 out of 5
Visited: October 2023
Four days my wife as suffered try to get through at 8am 2pm only to be hanged on Friday 10 th and then later to be told to call back Monday we been with this clinic for years worse service ever
GP surgery review: the-hamilton-practice
Title: appointment booking
Rating: 3 out of 5
Visited: September 2023
What is the point in moving appointments on line when it is just as difficult, if not more so, to book an appointment by phone? Time and again the on line service is not available within an hour of opening. At 14.25 today I was speaking to the receptionist who asked me to make my query on line. By 14.40 when I tried to do so the service was unavailable. How is this an 'improved' service?
GP surgery review: the-hamilton-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Hamilton practice is the best. The staff, nurses, receptionist and above all my Gp are all so good and have so much compassion and understanding. 
My GP is one of the best. She is very good at her job and I’m so thankful for having her as my doctor.
GP surgery review: the-hamilton-practice
Title: Good practice. Always responds to requests.
Rating: 5 out of 5
Visited: June 2023
I have had a few medical issues over the last 6 months following hospital admission. Every time I have contacted the surgery I  have been given appointment on same day or thereabouts. GP always responds to requests. I find the new system more efficient and effective than the old calling for appt/query. I had heard from other surgery patients how hard it is to get appts now, but I have had no problem. Thank you Hamilton Practice.
GP surgery review: the-hamilton-practice
Title: Poor, poor communication
Rating: 2 out of 5
Visited: June 2023
Communicated need to see a gp on 9.6.23, got text confirming appointment at surgery face to face sat 17.6.23 at 14.15. Turned up. Surgery closed. No tel numbers provided worked. Got a call at 3pm from lister house asking where i was. Not funny. At no point was i communicated that my appointment was an out of hours at a different surgery. Problem is not minor. Advised i could be there in 5min, not good enough. Patients allocated 10mins and my appointment was at 2.15 - then why are you calling me at 3??? So hacked off, frustrated and totally demoralised. Advised contact surgery on monday. Seriously unhappy
GP surgery review: the-hamilton-practice
Title: Great practice normally but bad experience today
Rating: 5 out of 5
Visited: June 2023
Normally I have always found all Doctors to be friendly, show empathy and be attentive! But today I saw a doctor whose bedside manner left a lot to be desired I found them rude with no empathy or even interest in listening to what I said. 
Having said that the diagnosis and treatment I was in agreement with but the experience of seeing this individual was extremely unpleasant! 
Still believe Hamilton Practice is a great practice despite this one individual!
GP surgery review: the-hamilton-practice
Title: Great GP
Rating: 5 out of 5
Visited: April 2023
I’m writing this review to show my appreciation and gratitude for having a great Gp.
I have always been made to feel very respected. 
My GP deserves a recognition for her great work. 
Can this message be passed to her boss please. 
Also all the receptionist are really polite and professional, so thank you Hamilton practice.
GP surgery review: the-hamilton-practice
Title: Highly recommend
Rating: 5 out of 5
Visited: March 2023
Couldn’t ask for a better service for not only me but my toddler, I had an appointment within a couple of hours and could start his medication that evening, gives me peace of mind knowing he can be seen quickly. Doctor was kind and helpful
GP surgery review: the-hamilton-practice
Title: Would highly recommend.
Rating: 5 out of 5
Visited: January 2023
Moved to Hamilton in 2020, and I could not have asked for a better experience. Wonderful, friendly and caring staff. Have since registered my children when they were born who I have also had a great reception for. When moving to the online service, we have had no issues, phone appointments or on the day face to face offered within a few hours of the requests being made.  Gp’s have always been welcoming, warm and helpful. Gp / nursing team will usually greet you in reception, but also as I have a double buggy, they always come to help me manoeuvre around the surgery, without having to ask! Making me feel confident when I need to attend. 
I have not come across any issues in our three years at this surgery, and I can not thank all the team enough for a wonderful service they all provide.
GP surgery review: the-ross-practice
Title: Severe lack of concern.
Rating: 1 out of 5
Visited: January 2024
Had an emergency phone call appointment for this morning. However just recieved a text stating it had been moved to the 25th! I am in severe pain and needed to speak to someone urgently….. hence the emergency phone call. However as usual the NHS have let me down over and over, what’s the point in paying for a service through taxes that we can’t even use!
GP surgery review: the-ross-practice
Title: Great communication
Rating: 4 out of 5
Visited: November 2023
Over the last few years the nhs has received a lot of bad pr, but I feel when something is well done the people should be praised, I have had to use the Ross Practice a few times recently and every time I have had an issue, it has been sorted out quickly and efficiently by either doctor or the admin team. Yes it may be hard sometimes to reach by phone, but the online service is extremely good and they have always responded to any problems. Well done and thank you to everyone at the Ross Practice
GP surgery review: the-ross-practice
Title: Incredible practice
Rating: 5 out of 5
Visited: November 2023
I’ve been with this surgery since I was a baby (I’m in my 30s now) and they are nothing short of brilliant. Everyone from the practise manager to the cleaners and all in between are always so kind and caring. They really do go the extra mile. I’ve had a few appointments recently and they have been keeping me updated every step of the way, chasing the hospital for tests, booking me in for appointments when needed and are just generally amazing. They lead the field when it comes to healthcare and always have done.
GP surgery review: the-ross-practice
Title: Thank you
Rating: 5 out of 5
Visited: October 2023
My mum has only been a patient with the Ross practice for a year. She suffers with a lot of health conditions and needs regular medication. Trying to get certain medications from her previous surgery was always stressful and took several phone calls. Since joining the Ross practice my mum has been treated with the upmost respect, we find getting what she needs easy via the online portal and when e have had to see/speak to clerical staff or medical staff they have been kind and helpful. We are very grateful for the wonderful job you are doing under tremendous daily pressure. Thank you.
GP surgery review: the-ross-practice
Title: Rude receptionist
Rating: 1 out of 5
Visited: October 2023
Try to get in touch with my doctor but instead I had a receptionist who asked a lot of personal questions and In the end she hang up the phone saying if I want to call back to speak with a different colleague/receptionist.
GP surgery review: the-ross-practice
Title: Disappointing experience
Rating: 4 out of 5
Visited: May 2023
My experience with Dr today was highly disappointing. As I further tried to discuss my concerns, I was told that I could only discuss one issue per visit, which was quite shocking. As a patient, I believe it's important for doctors to investigate all aspects of a problem, diagnose it, and offer appropriate treatment. It's unreasonable to assume that health issues can only be related to one particular symptoms and not consider  a holistic approch.

The Dr didn't seem interested in delving deeper into my concerns. I was expecting more compassion and a willingness to help from a medical professional, but that wasn't the case. It's disheartening to see that the simple courtesy of asking "Is there anything else you would like to discuss?" has been replaced with a rigid rule of discussing only one issue per visit.

Overall, I felt like my concerns were dismissed, and that my appointment was being rushed My experience left me feeling unsupported, and I hope that others do not have to go through the same ordeal
GP surgery review: the-ross-practice
Title: Friendly and helpful
Rating: 5 out of 5
Visited: May 2023
Had to seek non urgent treatment for my son recently, the receptionists were all brilliant, we had a phone appointment the same day and then a face to face a few days later, they even arranged it so I could take my son at lunchtime so he didn't miss much school. The doctor was great too, really put my son at ease. Thanks to all at the Ross Practice, we really appreciate you.
GP surgery review: the-ross-practice
Title: Wasting time yours & mine
Rating: 3 out of 5
Visited: April 2023
3 phone calls &Voicemail from practice to book covid jab.Dates 25/28. vaccine being used Sanofi. Contracted practice in person 18th .phone  call on 19th from practice not eligible.  What was the point in calling me in the first  place.Have wasted  a lot of time in phone calls .your and mine. 
.
GP surgery review: the-ross-practice
Title: Telephones/admin queries
Rating: 4 out of 5
Visited: April 2023
Dread having to call the Surgery nowadays due to the length of time waiting for the call to be answered. Never use to have this problem - the telephone msg states 'surgery staff incredibly busy dealing with multiple queries from patients' however when giving up and going into the surgery it was empty with not a single member of staff dealing with a telephone call that I could see. I wanted instruction as to how to have my lasting power of attorney registered with the Ross Practice as I had previously done with my banks. Apparently the Surgery charge £80 per L P O A (one each for my husband & I) to register which incidentally the banks charged nothing to register. Very disappointed and seem to have no alternative but not to register the L P O A with the Ross Practice unless I need to which kind of defeats the object. Was told I could email the Practice Manager and that her email was on the website but guess what, I am unable to find it there and face having to make another dreaded phone call and have the pleasure of hanging on again or popping into the surgery where my 'private' conversation will be heard by whomever has the luxury nowadays of being able to sit in the Reception waiting area.  Sorry guys, but from our perspective (the patient) things are not what they have been in the past, in terms of offering a service. Incidentally, tried another telephone route and selected 'admin queries' only to be told to hang up and try later. I struggle nowadays with my health and find this situation not helping at all. When I do get into to see the Nurse/Dr they are very helpful but at times find the Reception staff tired, grouchy & often lacking experience/training on the computer system/administrative systems - there seems to be a considerable turnover of Reception staff nowadays. Occasionally (and please bear in mind I am not ringing the surgery every week!) I get someone at the end of the phone whose voice is fresh, and manner helpful which is lovely to experience but must confess this is becoming an unusual experience nowadays at the Ross Practice. Thanks to all at the Ross Practice for all you do but feel patient empathy from some Reception staff could be improved.
GP surgery review: the-ross-practice
Title: General feedback
Rating: 3 out of 5
Visited: March 2023
I've always had a good service from the Ross Practice.  I was left a little disappointed today.  I came to the practice at 8.30am this morning for advice to discuss an illness, but I was cut short of explaining my ailment and told quite abruptly that I was not allowed to request an emergency appointment in person and that I had to do it over the phone.  I was also told I was not allowed to sit in the waiting room to make the call.  So I went outside to make the call.  It took me 15 minutes to get a position in the queue which seemingly allows 12 callers to queue only.  It took me 45 minutes to get to the head of the queue at which point, the call went silent for one minute before the call was cut off.  I came to the practice because I was feeling unwell and was looking for help and advice.  I was made to feel unwelcome by an apathetic member of staff who pushed me into a phone system that wasted an hour of my time with no result.  This is just a feedback which I hope can help the practice.
GP surgery review: davenport-house-surgery
Title: Call waiting gone wrong
Rating: 1 out of 5
Visited: January 2024
Problem now for years with phoning for appointments. My wife is still awaiting phone pickup after 1 hour 32 minutes and over 40 minutes with “one caller ahead of you”. They have also stopped making appointments at reception pushing all on to the phones. Particularly given all the modern technology available, including NHS app, this service is unbelievably poor. There has to be a better system and I’m sure any patients with a technical capability would be more than happy to offer advice. Please sort out this problem for the sake of your patients, the GP’s and the staff!
GP surgery review: davenport-house-surgery
Title: Long waiting times. Do not respond
Rating: 1 out of 5
Visited: November 2023
It took 85 minutes to get to make an appointment.   When I finally managed to see a doctor they promised to text an update within 2 days.  5 days on I'm still waiting....
GP surgery review: davenport-house-surgery
Title: Rude receptionist
Rating: 1 out of 5
Visited: October 2023
Receptionist was clearly in a hurry to end her working day. I had rang to arrange a test on the day I was told after ringing a week prior to this phone call. The receptionist talked over me and when politely asked to let me finish my sentence without being interrupted, she said ‘good bye’ and put the phone down. I had been in the queue for 47 minutes by then. 
There are some very polite and friendly staff members at the surgery and it is a shame that the team is let down by one member of staff. I understand the need to wait when the surgery is busy, albeit anything over twenty minutes seems an extraordinary long time, but I expect to be treated with the same respect staff members can and should expect from patients.
GP surgery review: davenport-house-surgery
Title: Awful Customer Service
Rating: 1 out of 5
Visited: September 2023
After calling 111 regarding some head and neck injuries, they said they would send a referral to my GP Davenport House so that I could see a GP on the day. I called the surgery and it took me 2 hours 32 minutes until I got through to reception. To no surprise, they said there are no more appointments for today and after I told them it’s probably because it took them so long to answer my call, they were very unapologetic for the time I was kept waiting. Don’t bother with this GP, you’ll get nowhere.
GP surgery review: davenport-house-surgery
Title: Waiting time to speak to someone
Rating: 3 out of 5
Visited: July 2023
Was in the queue for over an hour and a half as was told to book a doctors appointment based off a 'rejected repeat prescription' only to be told that it has infact been authorised and is ready for collection. 

Systems need to be much better to stop wasting receptionists and our own's time when its infact not necessary.
GP surgery review: davenport-house-surgery
Title: E-Consult Works!
Rating: 4 out of 5
Visited: February 2023
My husband was concerned about something, so wanted to ask a GP for advice, but it wasn't urgent so didn't want to take an appointment away from someone else. I advised him to fill in the e-consult form on the surgery website. He filled it in at midnight on Wednesday night (when we happened to be talking about it) and on Friday he was called by a GP from Davenport. He had a helpful conversation with him, which he said was succinct and informative. The decision was to have a blood test to look into the issue, so the GP sent the form via text link. We printed it out at home on Friday and headed off to St Albans hospital for the blood test on Monday morning. Amazing service! Thanks Davenport House!
GP surgery review: davenport-house-surgery
Title: Communication using "Econsult" is excellent
Rating: 5 out of 5
Visited: January 2023
My wife and I have both used the Econsult route on the GP practice website and we have found it to be a really excellent way of engaging with the GP.  The response from the GPs has been remarkably quick and very helpful and the whole experience was very good indeed.
GP surgery review: davenport-house-surgery
Title: Terrible appointments service
Rating: 1 out of 5
Visited: December 2022
They've been running this calling at 8am system to get an appointment several years now, and its dire. It's not only impossible to get an appointment with your own doctor but stressful and frustrating. Even if you call at the time they say, you get user busy for ages, then get stuck in a queue (which only has capacity for 15 people). When you get through after at 45 mins on hold all the appointments are gone. I feel sorry for the elderly or those who cant call at this time, who it must be so difficult for. I've been at this surgery all my life and having to call at a specific time on the day along side the rest of the town is just ludicrous. You should be able to make appointments in advance at any time and they should be allocated according to seriousness and vulnerability. Most of the Dr's work part time / only 2 days a week. Should not be allowed. They also don't have up to date correct pharmacy opening times. Instead of all hanging out in the back room chatting, why doesn't someone ring round and update things.
GP surgery review: davenport-house-surgery
Title: Impossible to book a GP appointment
Rating: 1 out of 5
Visited: October 2022
Nearly 2 hours on the phone (not enought phones apparently!)  only to be told that all appointment slots have been block booked by the GPs so the receptionist was unable to make a booking - for at least 6 weeks! Appointments are not available online either yet at my last visit the waiting room was empty. I would love to know what the GPs are doing and how long they intend to use Covid as an 'excuse' for non-existant services.
GP surgery review: davenport-house-surgery
Title: Long wait on the phone
Rating: 2 out of 5
Visited: October 2022
Today I phoned reception at 1403 and was told there were 6 calls ahead but I ended up waiting 30 minutes!  It turns out there was one receptionist available to handle a queue building by the minute.  She was very helpful and surprisingly calm.  Her attitude was much appreciated.  Surely their are others to help once the queue starts to get longer.
GP surgery review: elms-medical-practice
Title: Efficient online request
Rating: 5 out of 5
Visited: November 2023
I recently used the online service to request a prescription for my son. So quick and efficient, text received within a day and meds ready to pick up locally. 
Thank you
GP surgery review: elms-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
We and several generations of our family have been looked after brilliantly for over 40 years. From the attentive front desk through the doctors to the back room staff, they all provide excellent care in a professional and friendly manner. Well done, we wouldn't go anywhere else.