janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: aire-valley-surgery
Title: Not very good
Rating: 2 out of 5
Visited: December 2022
Was sent a text a month ago to book my yearly check up this I duly did told reception that I got text to book yearly check. On arrival found that I was booked in for covid and flu jab. Another 3 week wait and half day wasted
GP surgery review: aire-valley-surgery
Title: Telephone appointment
Rating: 5 out of 5
Visited: December 2022
Had a telephone appointment with a GP at our surgery this morning. Although I’ve never met him, he was so easy to talk to, and very thorough with my health problems. Thank you!
GP surgery review: aire-valley-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: December 2022
Since joining the surgery in September, I've had need for more than  the average amount  of appointments. The service provided by the surgery has been excellent.  From the receptionists to the doctors, attentive,  polite  and highly professional. Thankyou too all of you for  been so caring and compassionate.
GP surgery review: westmoreland-gp-centre
Title: Groundhog Day
Rating: 2 out of 5
Visited: June 2022
I suffer terribly from knee osteoarthritis and take pain medication including oral morphine and tablets.
Every time i request a repeat prescription i get the same old routine!!
"Call the surgery to make a pain medication review appointment"
"Phone back at 08.00 am so you can book an appointment that day"
"Fill in an online E-Consult please and we will respond accordingly"
I can't ring the surgery at 08.00 am as i'm in work.
My latest prescription is likely to run out before i get a new appointment.
They wont put it in the chemist until have the review so i'll be left with medication for a short while.
I appreciate your reception staff have a difficult job to do but i sometimes find the tone quite condascending.
GP surgery review: westmoreland-gp-centre
Title: Awful
Rating: 1 out of 5
Visited: April 2022
Eventually got through to receptionist over some medication I’ve been subscribed who said ‘we’ve only got this today’ (which I know it was untrue) and that I’d be able to collect at the pharmacy this afternoon. Needless to say the pharmacy received nothing.
Regular occurrence with the staff at this practice who will happily mislead you and have a truly dreadful, arrogant unprofessional manner.
GP surgery review: westmoreland-gp-centre
Title: Awful
Rating: 1 out of 5
Visited: February 2022
This practice has to be the worst I have ever dealt with.
Rude reception staff, impossible to get an appointment, useless practice manager
I have no idea who is overseeing the running of Westmorland, 
but something radical needs to be done. I have recently changed to another practice
GP surgery review: westmoreland-gp-centre
Title: Reception staff could benefit from people skills
Rating: 2 out of 5
Visited: February 2022
I find the reception staff extremely unhelpful and rude. Considering they work with the public every day their people skills could do with a refresh. I find this a recurring theme of complaints from other patients, while the gps Do what they can when you eventually get a appointment the reception staff don’t want to help and can’t wait to get you off the phone. They actually asked me last week could I phone the place they referred me to and get them a alternate email otherwise they couldn’t help me 🙄 professional as ever
GP surgery review: devaney-med-ctr
Title: Great service today
Rating: 4 out of 5
Visited: November 2023
Although my appointment had to be rescheduled a couple of times, I attended my appointment today and had a fantastic experience. I was seen on time and the nurse was outstanding and professional. I also would like to state that the doctors are putstanding when responding to E-consults, the fastest way to explain your problems in my opinion.
GP surgery review: devaney-med-ctr
Title: Great practice with amazing patient care
Rating: 5 out of 5
Visited: November 2023
Each and every time we attend this practice we are treated with care, dignity and respect. I would recommend it to anyone
GP surgery review: devaney-med-ctr
Title: Great professional practice
Rating: 5 out of 5
Visited: November 2023
I was admitted earlier than my appointment time and was made to feel really at ease by the nurse practitioner for my smear test which was over quickly. Really brilliant service, thank you.
GP surgery review: devaney-med-ctr
Title: Caring practice
Rating: 5 out of 5
Visited: November 2023
Was seen on time and nurse was very professional have been put on waiting list for further treatment. She also explained how to read my blood pressure as I have a machine at home but not sure what readings mean
GP surgery review: devaney-med-ctr
Title: Good Practice
Rating: 5 out of 5
Visited: November 2023
The practice is organized and the nurse I saw was sympathetic to my needs. I didn't feel rushed and was given information about other facilities within the practice.
GP surgery review: devaney-med-ctr
Title: Effective practice
Rating: 5 out of 5
Visited: November 2023
Practice have good systems in place which are easy to follow and offer friendly, efficient advice/information.  Good appointment system.
GP surgery review: devaney-med-ctr
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
The doctors and reception staff are always friendly. The GPs always have time to listen to u when u have an illness and never rush you out the door
GP surgery review: devaney-med-ctr
Title: Everything Went As Arranged
Rating: 5 out of 5
Visited: October 2023
I have been with this practice for over 40 years and there has been an overhaul for the better. The staff are all pleasant, well that is my experience of late. Today’s visit was no different, checked in smoothly was actually seen early and nurse did what she had to do with a smile on her face.
GP surgery review: devaney-med-ctr
Title: Nurse was great
Rating: 5 out of 5
Visited: October 2023
The nurse I seen what a lovely woman, she knew i had health anxiety and I was a bit shaky she made me feel so comfitable and  made the worst thing i hate into something managable thankyou so much.
GP surgery review: devaney-med-ctr
Title: Lovely Staff
Rating: 5 out of 5
Visited: October 2023
Whenever I come into the practice, the staff are always very kind and welcoming. Nothing is too much trouble for them and they seem prepared to answer queries without any bother.
GP surgery review: dallam-lane-medical-centre
Title: Amazing receptionist!
Rating: 5 out of 5
Visited: March 2023
I have been at this practice for a year and a half and I've got to say all the staff are amazing, and nothing is ever too much trouble!  The receptionist that I have been dealing with over a couple of issues this morning has certainly gone above and beyond to help me, and I am extremely grateful to be able to rely on this surgery when I need to.  A very happy customer :)
GP surgery review: dallam-lane-medical-centre
Title: Amazing help!
Rating: 5 out of 5
Visited: December 2022
Just want to say a big thank you to the reception staff who helped me over Xmas period when I was poorly & on the phone crying, I was able to speak to the GP each time no questions asked, they also fit my 6 year old daughter in who turned out to have a chest infection, we was both given the correct medication & on the road to recovery even thou they was extremely busy. The Dr was brilliant also & saw me F2F after a telephone call Thank you so much
GP surgery review: dallam-lane-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
Feel very lucky to be able to access such a good level of service’s and support. Staff are caring and all nurses and doctors genuinely listen. 
Keep up the amazing work
GP surgery review: dallam-lane-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: July 2022
The surgery is outstanding! From the doctors to reception to the Practice Manager, every time I have been in I get a walk welcome and great care. Keep up the good work
GP surgery review: dallam-lane-medical-centre
Title: Excellent practice and very helpful
Rating: 5 out of 5
Visited: January 2022
Thankyou to all the staff at Dallam lane medical centre, the receptionists and doctors are very helpful, caring and very thorough,  nothing is too much trouble .
GP surgery review: folly-lane-medical-centre
Title: Appointment Fiasco
Rating: 1 out of 5
Visited: January 2022
2 weeks of phoning at 0830 to get appointment with no success. Actually called in to see if appt could be made but reception were arrogant and just snubbed me off telling me to keep trying. I've not slept with my condition for 4 weeks and my condition constrains my breathing.
GP surgery review: penketh-health-centre
Title: Appalling
Rating: 1 out of 5
Visited: October 2022
No matter when you phone you either wait for over hr and always told no appointment left my son has been in extreme pain with his joints and even after explaining this still nothing it's the worse service provider ever
GP surgery review: penketh-health-centre
Title: terrible attitude on phone
Rating: 2 out of 5
Visited: September 2022
I rang the surgery after picking up a prescription that didn't include the main item I had ordered. I rang to say it wasn't on the prescription although I had ordered it in plenty of time two weeks prior on line and had the print off as proof.  after waiting from 15th in line to eventually reaching a receptionist.  I explained what had happened.  She argued with me that I hadn't ordered it.  I verified I had and explained that I had now run out of the medication and needed an emergency prescription.  She said they didn't do general meds as emergency.  Very calmly and without frustration, I said that's ok but I have been told not to stop taking it and I haven't any left.   She then changed demeanour and  accused me of having a go at her, I was shocked and replied that I wasn't having a go just trying to find a solution...she then hung up on me whilst I was explaining thais..how rude!! shocking patient care and understanding.
GP surgery review: penketh-health-centre
Title: Terrible appointment system
Rating: 1 out of 5
Visited: August 2022
It is always an absolute stress trying to get an appointment here. On hold for over an hour from 8:30 when the lines open.. only to be told there are no appointments left and you can call 111. The call handlers/receptionists are always incredibly rude and unhelpful, both over the phone and in person. I completely understand they are understaffed but there really is not need to be so miserable and condescending, especially when people are being polite to you and just trying to find out the best way to get an appointment.
As soon as I can I will be moving myself and the rest of my family to another practice.
GP surgery review: penketh-health-centre
Title: very poor service
Rating: 1 out of 5
Visited: June 2022
In lots of pain in my knee. Tried for nearly a week to get an appointment. Contact by phone very difficult. Called at surgery but told to return following morning. Attended in morning only to be told I would be contacted by phone. Waited all day and eventually was contacted by nurse practitioner, not doctor, who said no need to see doctor and to do exercises. Still in pain days later and returned to surgery to be turned away again and told doctor would phone. Eventually spoke to doctor who made appointment for x-ray at hospital. After nearly two weeks with no further contact from surgery ,went to A + E but was told to go to my own doctors. After explaining why I had come to A + E nurse phoned surgery and asked why it was taking so long for me to get treatment. She said the surgery would be in contact later that day. Eventually was phoned by doctor and after explaining my problem he said he would arrange for me to see an orthopaedic surgeon at the hospital. In the meantime was given prescription for pain killers. Now been phoned  from surgery and told that I will be phoned next Monday to discuss what is going to happen next before any decision is made about further treatment, I say further but there hasn't been any treatment yet????
GP surgery review: penketh-health-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: June 2022
Recently I had reason to contact the surgery for concerns I had about Skin problem on my Back, I rang the surgery at 8.30am on the Monday morning and I was fifteen in line, after a short time the receptionist answered and was very polite and helpful, she asked me what my concerns were and I told her, after short while she asked would I be prepared to see a Nurse practioner to which I replied yes,she gave me a appointment for 10.40am that day I duly saw the nurse who once again was very polite and helpful, after looking at my concerns he said he would refer me to the Halliwell Jones Medical hub, that same day at Lunchtime I got a phone cal from Helliwell Jones offering me a appointment with Consultant the following FRiday this was followed up by confirmation letter the following day, I duly saw the consultant who looked at the area I was concerned about, but also looked at other area of concern he noticed, which I had not mentioned, he said these areas needed treatment and he would do it straight away and book me in for follow up. I can only say we have been with Penketh Health centre as a family for 50 years although we have seen many changes in the NHS overthis time yes and in our own health centre But can I express my sincere thank you to Penketh Health Centre and their staffs and Helliwell Jones staff this is the NHS working as a team we do hear lots of adverse comments about our health service but it is something we should value so once again can I say thank you for the excellent service I received on this occasion and all other times with Penketh Health centre.
GP surgery review: penketh-health-centre
Title: Phone Calls
Rating: 1 out of 5
Visited: June 2022
They don't even answer the phone and forbid you to just turn up so the service they provide is not acceptable. A recent phone appointment was due to be between 5pm and 8pm and the call was not within this time . The call was received at 9pm at night !!!
GP surgery review: penketh-health-centre
Title: Poor poor service
Rating: 1 out of 5
Visited: June 2022
Doctor sent prescription to the wrong place after he asked me where I wanted it to go to. Whilst feeling very poorly to be told I had to sort it myself and the reception response was I cannot comment I am not the doctor leaves a very bad experience and not at all helpful when you are unwell.
GP surgery review: penketh-health-centre
Title: Awful system and service
Rating: 1 out of 5
Visited: April 2022
Last week I phoned at 8-30 it was engaged for 10 mins, then it rang for 10 mins, then recording told me I was 14th in the queue! then 54 mins later I was told no more appointments were left and I should ring again the next day!! What kind of system is this? if you complain you are accused of being abusive. I have never known a worse practice, the system was better in the 1950/60`s. No more will I  ever ring to see a GP there, if I feel ill enough I will go to A and E.
They go on about stress and mental health being the worst its ever been, well Im not suprised, ringing the GP surgery is enough to bring on a mental breakdown.
GP surgery review: penketh-health-centre
Title: Bad practice
Rating: 1 out of 5
Visited: January 2022
I was on phone today 20/09/2022 and around 2pm.  I was on 1hr 4mins and 2 seconds before I got to caller number 1 then told high volume calls call back later.  Fuming I went down and called while I was in there was caller number 7 no phone rung.  Is my drs a call centre.  Waited since July for results now got to wait again it’s disgusting only 1 person in waiting room.  I work on and A&E dept this what you are doing is seriously bad practice as you was not busy disgusting behaviour
GP surgery review: penketh-health-centre
Title: Shocking service - Rude staff
Rating: 1 out of 5
Visited: January 2022
Really obstructive rude staff (pharmacy & surgery) never willing to help,  never look for solutions… zero common sense!!

We had a an appointment to see our 5 year old boys consultant over at Leigh infirmary  (over an hour round trip) he forgot to put our address on the prescription, told by the pharmacy and survey we had to drive all the way back to get it added, we went to a different pharmacy and they just asked the address and added it to the prescription after verifying our address, you can never get an appointment and when been on hold all morning are told no appointments left.

We have only been in Penketh 3 1/2 years but it’s always been the case (nothing to do with Covid) we have never know any like it and will be moving surgeries as soon as possible! 

Shocking all round but get the sense they really do not care!!
GP surgery review: kenmore-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: December 2022
I would like to thank the GP and the receptionist staff and the wells pharmacy for your great service today . My daughter was treated quickly and is now feeling better . 
Thank you so much
GP surgery review: kenmore-medical-centre
Title: Immediate response to urgent request for appointment
Rating: 5 out of 5
Visited: September 2022
I left an online request for an appointment and less than 1 hour later was offered an appointment the same day. This appointment was difficult for me and a new appointment was offered for the following morning.
GP surgery review: kenmore-medical-centre
Title: Empathic Staff
Rating: 5 out of 5
Visited: August 2022
My experience today (telephone call) and with various family members over the past 2 years, I can only praise Kenmore clinicians and Receptionists. Without fail they have always done their best to provide quick answers and the best care even during the challenging time of the pandemic.
I have confidence in the clinic and all the staff.
GP surgery review: kenmore-medical-centre
Title: A Wonderful Practice
Rating: 5 out of 5
Visited: August 2022
I have never experienced such great care and incredible efficiency that the doctors and practice gave to me,
The new system filling a form on line has been a great advantage which allowed the doctors to act  in my case very quickly,
Brilliant doctors ,brilliant surgery.
GP surgery review: kenmore-medical-centre
Title: Feeling valued
Rating: 5 out of 5
Visited: July 2022
Dr B at Kenmore took my vertigo seriously from day one. Everything, I read about vertigo said it can take time to go. However, she never gave me that as the answer. It did go but it came back again. She tried varying medication, repeated epley manoeuvres and even called me at home to see if it had worked. The vertigo has gone and maybe it was a time thing but throughout the 2 months I felt she never dismissed me and that care (even if she couldn't fix me straightaway) made me feel valued.
GP surgery review: kenmore-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2022
I have been a patient at this Practice for a number of years but am sadly leaving as I’ve moved out of the area. I would like to say that I have received excellent care over the years from all the medical, nursing and reception staff and have always been able to get an appointment to speak to a GP promptly when required. The care I have received has always been of a very high standard. I would like to convey my thanks to all the staff and would highly recommend this Practice.
GP surgery review: kenmore-medical-centre
Title: Rolls-Royce service
Rating: 5 out of 5
Visited: March 2022
Today we had blood samples taken and an injection. The nurses were professional, caring and kind… not many people can describe these procedures as a pleasure, but we enjoyed the whole visit!
GP surgery review: kenmore-medical-centre
Title: Very professional,well run practice.
Rating: 5 out of 5
Visited: February 2022
I would like recommend this practice,for its professionalism.
It’s so well run.
Always kind,and caring staff .
I
GP surgery review: kenmore-medical-centre
Title: Fantastic service!
Rating: 5 out of 5
Visited: January 2022
I’m so pleased with the way Kenmore has adapted its services since the pandemic. It’s so much easier to contact and be treated by a doctor. Rather than having to wait on the phone and then going on to the surgery on all occasions (which I had no problem with before), I can log any issues on line and get quick response over the phone. I put a message on the website yesterday and had a prescription and call with the doctor in just over 24 hours. The staff are always so pleasant and helpful too. What a wonderful doctors’ surgery! Thank you
GP surgery review: wilmslow-health-centre
Title: Nice practice
Rating: 5 out of 5
Visited: April 2023
I’ve been a patient for many years, the practice is well run, very clean and all staff are very friendly and polite. The systems the practice used to book appointments or get advice is very convenient, easy to use and self-serve which I find quicker than having to phone up and speak to someone.
GP surgery review: wilmslow-health-centre
Title: Oasis in the desert
Rating: 5 out of 5
Visited: March 2023
I recently changed to this practice and the improvement in dealing with a 91 year old is astonishing. I have received prompt, courteous and dependable treatment with which I am very satisfied.
GP surgery review: wilmslow-health-centre
Title: Cannot fault the service provided
Rating: 5 out of 5
Visited: September 2022
My wife and I have been members of this practice for over 50 years. Over that time we have used it for minor problems and more recently, each of us, for major problems. All of the staff and support staff have given us exceptional service and that includes the period of the Pandemic. We cannot thank these people enough for the service they have given us.
GP surgery review: wilmslow-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Friendly and efficient. On arrival I had forgotten my mask but one free one was on the window sill awaiting me. I filled in the arrival screen which was straight forward. The receptionist was helpful and courteous. The nurse was friendly and professional. I was out quickly and happily on my way home.
GP surgery review: wilmslow-health-centre
Title: Prompt attention
Rating: 5 out of 5
Visited: September 2022
On several occasions I have used the online consultation service recently. I have never had to wait more than a couple of days and sometimes have had face to face appointments the same day. Great service.
GP surgery review: wilmslow-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
I had my flu jab at the practice last Saturday. Very well organised and was in and out in only a couple of minutes with no waiting at all.
GP surgery review: wilmslow-health-centre
Title: Good
Rating: 4 out of 5
Visited: September 2022
When you get to see a doctor or a nurse the practice is very good but getting to see them is very difficult and should not take as long as it does . It took 15 minutes at my last try to speak to someone before I actually was answered on the phone . that is not good enough .
GP surgery review: wilmslow-health-centre
Title: Well run practice
Rating: 5 out of 5
Visited: September 2022
Very efficient Flu vaccination event. No waiting in queues.  Painless and stressless experience. Sympathetic clinical staff.
GP surgery review: wilmslow-health-centre
Title: Superb caring expert service 5*+
Rating: 5 out of 5
Visited: September 2022
Every visit from reception nurse or doctor is so well done and caring great people give every confidence to all that they do.5*+
GP surgery review: wilmslow-health-centre
Title: Efficient Service
Rating: 3 out of 5
Visited: September 2022
Attended the medical centre on Saturday morning for a scheduled flu jab. Found that Covid booster was also available and was invited to have that also if I wished. Vaccine became available at short notice so all of the doctors decided to come in to help administer the Covid jabs. Very efficient use of everyone’s time whilst patients already on the premises and do not have to be contacted and brought back at a future date. Very grateful to have both jabs together. Many thanks.