janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: soho-health-centre
Title: Stay Away
Rating: 1 out of 5
Visited: February 2023
My son required a referral to see a private medical professional. As per the t&c’s of our insurance company, a referral must be obtained by my son’s gp prior to making a claim. This usually means either a phone call or an in-person appointment with a gp to assess and a referral letter is issued hours later to be collected. Not the case in this practice.
They are, apparently, the only practice in the entire United Kingdom that does not provide medical referrals to patients to be seen, not by NHS professionals, but by my own privately funded medical insurance. They proceed to show us a leaflet that shows that there is a cost of up to £100 for referrals depending on the urgency of the situation.
While at the practice, they categorically refused to speak to my insurance company who was on the phone at the time of the incident. The person from the insurance company was in disbelief of what was going on and expressed that it had never happened before.
Thank goodness that my insurance company offered me a solution. My son will be assessed by a medical professional through my insurance, over the phone early next week and they will issue the referral my son requires. At no extra cost to myself.
Never was I advised of the possibility of requesting a second opinion regarding my son’s need to be seen by a medical professional.
I have been with my insurance for over a decade and moved countless times. Never have I been witness to this sort of thievery and lack of care. Not only do I pay an exorbitant amount for National Insurance, I also pay an exorbitant amount for our private insurance. And this practice has the cynicism to want to charge me £100 to write a letter for my son to see a medical professional provided by my own private insurance.
If you are thinking of joining this practice I highly advise against it. Look elsewhere.
GP surgery review: the-slieve-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2023
The doctors and nurses have been very professional in the way they have dealt with me. They have been very thorough and very caring. They have taken time to explain their conclusions and proposed ways forward.
GP surgery review: the-slieve-surgery
Title: Great service imo
Rating: 5 out of 5
Visited: June 2023
Have never had a problem with this surgery, always had very positive experiences here in comparison to my previous surgery. Very happy!
GP surgery review: the-slieve-surgery
Title: Poor service - front desk receptionist
Rating: 2 out of 5
Visited: May 2023
Considering new changes are coming in May and it  should  make it easier for people to get medical advice when they need to see a doctor, book a GP appointment which comes into effect in May,  that GP surgeries also have to offer patients an "assessment of need" upon first contact, by looking at their case there and then. They will "no longer be able to request that patients contact the practice at a later time."
I phoned the surgery this morning to book an appointment, I was told no appointments are available and I need to ring back on Monday for new appointments to be released and also that it is not a guaranteed I will get an appointment. The receptionist told me she had not heard of these changes, which I was left feeling very surprised and shocked when it is all over the media, News.
GP surgery review: the-slieve-surgery
Title: Helpful GP
Rating: 5 out of 5
Visited: February 2023
Phoned up wanting to talk through whether to go onto statins following a blood test result. GP gave clear explanation of pros and cons, risks and benefits, as I am completely borderline. Very thorough and informative.  I felt that my concerns were heard and dealt with very satisfactorily.  Thank you for taking the time.
GP surgery review: the-slieve-surgery
Title: Great service
Rating: 5 out of 5
Visited: January 2023
I am really happy with the support received from one of the receptionists every time I have to call to book an appointment. It is a daunting experience and she makes it easy every time. Her calm manner and patience reduce the stressful experience. She has always been kind and very responsive on the phone, and for that, I am very grateful :) Thank you!
GP surgery review: the-slieve-surgery
Title: Great service
Rating: 5 out of 5
Visited: January 2023
I forgot about calling at 8am due to morning rush, called at 10am, got through almost immediately with no wait. Requested an appt with a female doctor and they gave me a f2f one within the hour. Got to the surgery and was called in at my exact appt time no additional waiting. Doctor spent a good enough time with me as well, thorough assessments and outcome to send for further tests. Was really happy with the compassion and positive service I received.
GP surgery review: the-slieve-surgery
Title: 2 the Slieve Surgery were fantastic
Rating: 5 out of 5
Visited: November 2022
I cannot recommend the care given by this practice enough. They went out of their way to support our mother in getting our father into a nursing home close to their home. All the support services including District nurses / Palliative care nurses, the main GP at the Slieve Surgery and their Pharmacist could see that my mother could not cope with our fathers care and they shifted the earth and seas to get our father into a nearby nursing home so my mother could have respite and visit him easily. Thank you so much all the staff at the Slieve Surgery, there is no doubt in my mind that my mother would not have survived much longer in the care situation at home if the support given by this Surgery had not successfully procured a place at their local nursing home.
GP surgery review: the-slieve-surgery
Title: Got through and cut off 3 times
Rating: 2 out of 5
Visited: October 2022
I have tried to contact the surgery by telephone today to get some test results and managed to get through 3 times and was waiting in a queue, but then was cut off 3 times. I have called for the test results after 1pm as requested, but have not been able to get my results due to this issue.
GP surgery review: the-slieve-surgery
Title: A Brilliant Practice
Rating: 5 out of 5
Visited: October 2022
One of the nurses at this practice encouraged me to start having therapy, which has helped me immensely. I honestly couldn’t recommend this practice enough - I have so much trust in the staff, but particularly in the nurse who helped me. Thank you.
GP surgery review: the-slieve-surgery
Title: One of the best!
Rating: 5 out of 5
Visited: August 2022
This setting has outstanding admin staff at the reception desk who care about their work. They are personable, friendly, patient and helpful. They work under pressure like all NHS settings  in the current climate and work tirelessly for the benefit of patients as do  the nurses and doctors.  The admin staff are an effective cohesive team who reflect the ethos of the Practice and have a significant role in setting and maintaining  the ethos.  All the other staff I have met or spoken to over the phone in the Practice including doctors, nurses and others, strive to provide the best possible service under extraordinary challenging times.  As a patient I appreciate their thoughtfulness.  I understand that I am not allowed to name individuals on the NHS website.  The staff who  maintain the  excellent indoor and outdoor environments make this Practice a welcoming setting.  The staff in this Practice have a passion for excellence and clearly understand the significance of corporate responsibility and its positive impact on patients like me and themselves.  I note the range of services available to patients and wonder how they manage this additional workload.....  An impressive team of professionals led by an equally impressive leader.
GP surgery review: tower-hill-partnership
Title: Quick response
Rating: 4 out of 5
Visited: November 2023
I asked for a telephone appointment within next few days.  My normal experience has been at least a week or usually 2 weeks wait. The appt was on behalf of my son who has high functioning autism suffering with depression. I was amazed I had a call the same day in the morning and a face to face appointment arranged for following week.  So relieved this was given serious attention.
GP surgery review: tower-hill-partnership
Title: Not working
Rating: 2 out of 5
Visited: November 2023
I have not attempted to use Doctors for a few years regarding illness, today was my first experience. I tried for appointment on the phone, i was told i had to fill in from on line for this. I was then directed to pharmacy next door and to turn up to be seen. I did this to be told i need an appointment and shouldn't have been sent there. I have no idea anymore how i get seen by a doctor. I have worked and paid contributions for 27 years but i feel like i'm back of the queue compared to others that have not contributed to these services. If i could opt out and go private i would. I seem to have more trouble getting seen by my surgery compared to others i work with.
GP surgery review: tower-hill-partnership
Title: Fantastic nurses
Rating: 1 out of 5
Visited: November 2023
Had reason to have interactions with 2 of the nurses on separate occasions , one for a smear and one for B12 injection - absolutely lovely ladies - so friendly and reassuring - fantastic service
GP surgery review: tower-hill-partnership
Title: Blood test
Rating: 5 out of 5
Visited: September 2023
Years of regular blood tests at practice and hospital and often experience problems with missing test and pain. At the surgery the blood test were accurate the technique was amazingly pain free and the person taking the test was kind and supportive … as far as tests go… the best one I ever had. We laughed at the end and I said ‘you are like a ray of sunshine’ thank you!
GP surgery review: tower-hill-partnership
Title: Seen quickly
Rating: 4 out of 5
Visited: August 2023
Receptionist was very helpful and arranged an appointment for me within 2 hours for me to see a doctor.
GP surgery review: tower-hill-partnership
Title: Friendly Staff
Rating: 5 out of 5
Visited: August 2023
I went into the practice today (7/8/2023 at around 16:10) for some tests and the staff that I dealt with were great, helpful and very friendly. They made me feel comfortable when I felt anxious/nervous and was overall a good experience.
GP surgery review: tower-hill-partnership
Title: Fantastic service
Rating: 5 out of 5
Visited: August 2023
Both myself and my husband have had cause to contact this surgery in the last 2 weeks - fantastic service - we both used the consulting room portal and were contacted the same day - my husband actually spoke to a doctor and had mri sorted within 4hrs and the mri done within 4days - brilliant. I had my medication sorted the same day and even the pharmacist was brilliant in his advice - cannot fault at all -
GP surgery review: tower-hill-partnership
Title: Phlebotomist visit
Rating: 4 out of 5
Visited: July 2023
I have continuous mild left chest pain now for 12 weeks, this was a follow up to A&E not finding anything in early May, save an unexplainable mild anomaly. 

I am pleased to report that arriving 10 mins early I had a wait of less than 5 minutes. A very nice lady took my blood sample, on July 10. She was courteous, respectful and efficient, a pleasure to visit.

The appointment was on time and all done in well under 10 minutes. And for the first time no bruises.
GP surgery review: tower-hill-partnership
Title: Good service
Rating: 5 out of 5
Visited: June 2023
I just want to say how lovely kind and compassionate the nurse practitioner was during my visit today
GP surgery review: tower-hill-partnership
Title: Very thorough
Rating: 5 out of 5
Visited: June 2023
Dr rang me , saw me 45 mins later and she was lovely, very thorough and reassuring - made me feel calm and happy with how she dealt with my symptoms
GP surgery review: bath-street-medical-centre
Title: Still holding.....
Rating: 2 out of 5
Visited: August 2022
I phoned earlier today to try and make an appointment for my son but after 20 minutes of waiting to speak to reception,I hung up. My son has currently been on hold to the practice for 19 minutes and is still only caller number 3.
I understand how busy the phone lines are but instead of recorded messages saying that appointments can be booked online (completely inaccurate) would it be possible just to record a message saying if all standard appointments for that day have been taken, so that people aren't left hanging on indefinitely?
GP surgery review: bath-street-medical-centre
Title: Waste of time
Rating: 1 out of 5
Visited: June 2022
Phoned 111 at 10am Saturday night for an appointment at Bath street for my sick child.Got a call from a nurse at 8.50am Monday morning.  Ha ha ha what a joke?
Told her I had sorted it myself and taken him to a&e. The NHS are wasting their own money!
GP surgery review: bath-street-medical-centre
Title: Brilliant Surgery
Rating: 5 out of 5
Visited: April 2022
Having recently transferred to Bath Street Medical Centre I would like to thank all the reception staff for making this process smooth and for answering any questions and concerns that we had as we have never moved GP practices previously. Both me and my husband are happy with the efficiency of the services provided so far many thanks to you all.
GP surgery review: castle-meadows-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
Very professional and informative service given. A pleasant  appointment  a very comfortable atmosphere no stress was put very much at ease
GP surgery review: castle-meadows-surgery
Title: Absolute Disgraceful service on reception
Rating: 1 out of 5
Visited: February 2023
I have called a number of times regarding my symotoms and am told by the reception to call 8-10, meaning I have to juggle work meetings and children's school drop.
I called between 8-10 today to be told they're busy and have staff sickness so can not deal with me today unless it's urgent! 
This means if I have a serious underlying issue the reception staff have blocked me receiving medical attention. 
Last time these same people told me things were fine after an X-Ray and when I persisted to ask what the results were I was shocked to find there were things there that I was never aware of and required an ECG. 
Does someone have to die before this surgery up their game?!
It seems our sickness and life have to revolve around a ridiculous 8-10 system, otherwise we just have to suffer or go and add to the A&E congestion due to inconsiderate GP Surgeries!
GP surgery review: castle-meadows-surgery
Title: Great service and staff
Rating: 5 out of 5
Visited: January 2023
Been with this surgery for a long time and  recently when I have needed to see a doctor the reception staff and the doctors have been really compassionate and understanding.10/10
GP surgery review: castle-meadows-surgery
Title: Good professional  service
Rating: 5 out of 5
Visited: January 2023
Have recently transfered to this practice having moved into the area, service has been good the care excellent, communication  always available, no problem getting thru to the surgery no long waits on the phone
GP surgery review: castle-meadows-surgery
Title: Poor practice
Rating: 2 out of 5
Visited: October 2022
Phoned 8am this morning said you will have a call back and still waiting, phoned to see where my call back was and receptionist put the phone down , how rude, now got to try a and e
GP surgery review: castle-meadows-surgery
Title: Ways of operating create barriers to accessing health care
Rating: 1 out of 5
Visited: June 2022
I was disappointed to discover that they have adopted of a practice of only offering appointments on the day, based on a practice of calling in the morning between certain times.  This means the only way to secure an appointment is to call (if you are successful in getting through and there being appointments) and see if there is something that works.  If not this means a daily repeat of the same process.  I have a non urgent, but essential reason for an appointment but cannot be available to call daily within those times or necessarily be available to attend an appointment on the day of the call. This creates a clear barrier to accessing health care and the surgery are not able to offer any alternative to enable health care access. If you are unable to fit into this restrictive policy then you will not be able to access medical attention through this surgery.  You are also unable to escalate concerns as the staff who work there will not facilitate it and  insist you call daily to try and speak to the relevant person to escalate or use an online facility.  They are not prepared to communicate internally for the benefit of patients.  They are not providing adequate, accessible health care in this circumstance.
GP surgery review: castle-meadows-surgery
Title: Absolute pleasure to deal with!
Rating: 5 out of 5
Visited: January 2022
From calling to register myself and my family, to getting appointments, website usage , triage call backs, covid vaccinations and discussions about ongoing medical problems for us all; I can honestly say this practice and ALL it’s staff are great!!!! 

Never had the “usual receptionist “ problems. They are all so lovely and eager to accommodate where they can. The vaccination process was easy and very accessible. The doctors and nurses who we have dealt with have been knowledgeable, proactive with regards to diagnosis and treatment and are all very easy to talk too. 

Keep up the great work!
GP surgery review: coseley-medical-centre
Title: Good service, got appointment sorted quickly
Rating: 5 out of 5
Visited: October 2023
Rang the surgery on the day & got an appointment for what was needed & consultation was quick & effective
GP surgery review: coseley-medical-centre
Title: Jabs sorted quick & easy
Rating: 5 out of 5
Visited: October 2023
Completed online questionnaire to see if I needed jabs for going abroad, received a text to confirm I did. Contacted the surgery to book in. On the day the nurse was wonderful & gave excellent service. In & out in 15 minutes.
GP surgery review: coseley-medical-centre
Title: Upset and disgusted
Rating: 1 out of 5
Visited: October 2023
Today I called the surgery as they ask at 8am. I was pleased to hear I was first in the queue. After my call was answered and I explained my symptoms, I asked for an appointment after 3:30pm due to work commitments. I was then told that I had an appointment booked at 4:10pm…perfect I thought! I attended the surgery for my appointment and was then told no such appointment had been booked and it was a telephone call appointment. I explained the above to which I was told my call/appointment was logged at 9:45am and they open at 8am. That was a blatant lie. And then told I had missed my calls, that is because I was at work as explained in my 8am phone call. And of course no appointments were now available, which has left me in pain even longer sitting at the walk in centre, putting unnecessary pressure on the urgent care services. I am absolutely appalled, even more so due to the lie. I will be requesting the telephone call recording and take this further.
GP surgery review: coseley-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: October 2023
Turned up for a midwife appointment today which has been booked for weeks, to be told there was no such appointment absolutely fuming. Not the first time this Drs have got things wrong!
GP surgery review: coseley-medical-centre
Title: Appalling patient service
Rating: 1 out of 5
Visited: September 2023
You can never seem to get an appointment at this place. We are always asked to call at 8am, but when you eventually get through, the receptionist states she hasn’t got any appointments and we are asked to call back the next day. We seem to be in a never-ending loop at this surgery, with no idea of what appointments are available. They seem to neglect health and wellbeing and a “computer says no attitude”. The receptionists seem to think they are medically trained and start to offer alternatives to what is needed.  I have no idea why they are not being held accountable with all these negative comments. I’m currently looking for an alternative GP practice for me and my family.
GP surgery review: coseley-medical-centre
Title: Impeccable as always
Rating: 5 out of 5
Visited: September 2023
Came for COVID and Flu jabs and had an issue with a medication I was booked in same afternoon and all sorted. No need to be off for another appointment. They are always happy to help.
GP surgery review: coseley-medical-centre
Title: Appalling
Rating: 1 out of 5
Visited: August 2023
Absolutely appalling service, the practice manager just fobs you off and claims they're helping you when actually they have done nothing of the sort. I completed a repeat prescription request on the practice website, when i then contacted the practice the following day to confirm all had been received ok i was told they had nothing. I was advised by the practice that i needed to call the pharmacy, the pharmacy do not order medication on patient behalf anymore. I called the practice back and was told i needed to go to my pharmacy the following evening and see if the medication had arrived even though they had no request on their system to issue the prescription. Despite being aware of this the practice manager told me i shouldnt call back the following day and claimed she was trying to help me when actually she had done absolutely zero to help. Its no wonder the practice review page is full of one star reviews given the absolutely shocking service they provide.
GP surgery review: coseley-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: July 2023
I called today, managed to get a call back from a clinician who tried to help but needed to speak to a doctor.  She called back with information about increasing medication.  I was given a phone number for the pain management clinic because apparently he is still under them   even though we have had no contact with them since 2021. So I ring the clinic.  No we are not under them so call back the doctors for a referral.  So I did, I get a receptionist who is no help whatsoever and tells me to call tomorrow for another appointment.  Just past from pillar to post all the time. I have a disabled husband in chronic pain. I haven't called this practice for probably 12 months and was hoping things had improved.  Well no it hasn't.  So my husband is at his witts end talking now of ending his life because he can't see the point carrying on. Coseley medical centre can't even be bothered to see him and no I will not be amending my review like they asked me to last time it's about time they take these situations seriously.  I will be Changing my doctors ASAP because this practice as no care for vulnerable disabled people.  Shame on you Coseley medical centre.
GP surgery review: coseley-medical-centre
Title: Shocking service
Rating: 1 out of 5
Visited: February 2023
I visited the surgery back in November and was advised I needed to be referred to a specialist. I was advised I would receive a letter through the post regarding this referral . Which arrived 3 weeks later with no contact information. I was advised on the letter if I hadn’t heard anything by end of January to contact my GP . I gave them an extra couple of weeks and by middle of feb still hadn’t heard back so I visited my dr again as my symptoms has escalated. I was them advised by my GP to chase the specialist I asked for contact details and was given Russell’s hall number . Upon calling this number I was advised they hadn’t received my referral instead it looked like I’d been passed to a private healthcare company but it didn’t say who . So then I had to call the surgery again they couldn’t see in my notes who I’d been referred to so the secretary would call me back that day . No call back so I’ve had to chase again and been advised my call back should be in next few days. Not impressed as it’s lack of information from the surgery in the first place