janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-paddock-surgery
Title: poor surgery
Rating: 2 out of 5
Visited: November 2022
this surgery has no continuity of care, you can never get to see a dr, I have been with this practice just under a year and have only seen a dr once, I called in to make an appointment the receptionist was adamant there were no appointments until my husband told her I had cancer then she suddenly found 3 appointments but non with a dr. the surgery are taking on more new patients but it needs more drs. there in no communication between the surgery and outsourced health services regarding patient treatment How are health practioners supposed to treat patients when there is information missing from their files but wait there are not enough drs to be able to treat you so I guess it doesn't matter I would definitely Not recommend this practice
GP surgery review: thornhill-lees-medical-centre
Title: no one answers the phone
Rating: 1 out of 5
Visited: April 2022
Been trying to get hold of the GP line is always busy and there is no voicemail or email service to ask anyone to call back
GP surgery review: windsor-medical-centre
Title: Outstanding Practice
Rating: 5 out of 5
Visited: May 2022
Myself and my children have recently joined this surgery. We cannot rate it highly enough. Every member of staff we have met, has been extremely helpful and friendly; there is a real family feel to it. It is obvious that everyone genuinely cares about the patients and ensures that their health is well looked after. We  have no hesitation in recommending this surgery to anyone thinking of coming here.
GP surgery review: ashcroft-surgery
Title: Makes no sense
Rating: 1 out of 5
Visited: January 2023
Last week I was asked to ring today to make an appt one week from today as GP I wanted to speak to away this week.
Tried many times throughout the day until eventually got through at 4pm. Was then told that all appointments in the loop for next week had gone so would have to ring tomorrow. 
When I explained I had tried many times to get through on the phone  I was told to call into the surgery in the morning which is totally impractical for me.
I asked if the apps in the loop had gone could I make one for after this, I was told no I would have to ring tomorrow. 
Therefore all the people like me who have been unable to make an appointment today because all those in the loop had gone will be ringing again tomorrow whereas if we had been given an appointment we wouldn't be ringing again.
No wonder you can't get through on the phone they are just making extra work for themselves.  Totally inefficient way of working.
GP surgery review: ashcroft-surgery
Title: Positive in times of negatively
Rating: 5 out of 5
Visited: September 2022
I appreciate that a lot of people feel that they can’t see a doctor and calling at 8.30 may not be possible.
The 8.30 call if doable is the best way of getting an appointment on the day, yes you have to be persistent. However if that’s not possible, call later and again you should be offered an appointment, granted it maybe in a weeks time. 
The staff are friendly and kind, so please don’t suffer you can see a doctor.
GP surgery review: farrow-medical-centre
Title: Never on time
Rating: 1 out of 5
Visited: May 2023
takes you ages to talk to a receptionist, give it at least 1 hour to book an appointment, and if u lucky enough to get a phone call appointment just keep your phone with you all day because they are never going to call you on time. I recommend to take a day off from work that day if you have a doctor’s / nurse appointment because thats what they expect from you i.e to sit by your phone all day long. 
P.s don’t bother to call them because they are going to say we are very busy and keep your phone lines free.
GP surgery review: farrow-medical-centre
Title: Great practice very highly recommended
Rating: 5 out of 5
Visited: April 2022
Farrow medical surgery is one of the best surgery’s in Bradford,after moving several GP surgery’s in the same area as I couldn’t even get through to the receptionist for an appointment so many people recommended farrow surgery and i couldn’t be happier because from the receptionist to the drs all the staff is absolutely brilliant if there was best surgery awards for patient care I would definitely nominate farrow as I am certain this surgery would win!for a patient like myself with complex health issues I had struggled to find a good medical practice which had a huge impact on my mental health till I came to farrow the receptionist are so kind and caring they actually answer calls and go out there way to help patients and so do the doctors especially DR R she is the most caring dr I’ve ever met who listens and genuinely cares and does everything possible to help so I would like to say a huge thank you to all the staff at farrow for  the Amazing work you are all doing!Anyone looking for a excellent GP practice farrow medical practice is highly highly recommended you will not be disappointed.
GP surgery review: moorside-surgery
Title: All staff are amazing
Rating: 5 out of 5
Visited: October 2022
I recently moved to Moorside Surgery after being at my previous surgery for approx 8 years and failed to diagnose me with COPD.
I joined Moorside surgery only a few months ago and already I have seen excellent Nurses and GP's.
The moment you walk into the surgery you are greeted by lovely reception staff, then seen by a fantastic Health care team.
I now have my diagnosis and on the correct treatment.  Thank you Moorside.
GP surgery review: moorside-surgery
Title: Unprofessional practice
Rating: 1 out of 5
Visited: October 2022
I recently went for a diabetes review in which I spoke to a nurse that said my levels were high and she wanted to create a plan for medication and a way to bring my levels down. But after the review, I had no contact from the nurse, they even said they wrote me a prescription for that week which the pharmacy said was never made. The nurse even mentioned that she knew I had a tight work schedule and was unable to have an appointment in that time, so she promised to book me in for appointments after work even for telephone calls just to check up on my levels and discuss further plans. But I was left with another empty promise.

I was left with no medication and no future contact, I had called multiple times to try and arrange an appointment, but the receptionists never helped and blamed me for their lack of professionalism. 

I find this very unprofessional, and I was neglected after being promised support and a clear plan to help me with my diabetes. I am very appalled and saddened by the service within the surgery.
GP surgery review: moorside-surgery
Title: Ridiculous appointments system
Rating: 1 out of 5
Visited: May 2022
Patients have to ring at 8am to get an appointment. Patients not consulted about the imposition of this system and you can never get to see a doctor as a result. Its either an emergency or told to ring back another day.  No consideration is given to patients who are unable to ring at 8am due to illness, sleep probpems or other valid reasons. If you ring later, all the appts are gone and you are told to ring back next day.
The place is also covered in signs telling patients what is not acceptable. Try doing what the patients actually need instead of scolding them when you don't provide the needed services. 
I have been at this practice many years and I feel this is most unpleasant and uncaring it has ever been.
GP surgery review: the-rockwell-and-wrose-practice
Title: Gp’s great reception not so great
Rating: 3 out of 5
Visited: March 2023
Myself and child were in the waiting area of the wrose branch the lady working the front desk was extremely rude to patients, too busy dunking food into drinks than helping anyone, my child even made a comment to say how how rude she was, front of house needs manners it’s letting the practice down
GP surgery review: castleford-medical-practice
Title: No communication at all
Rating: 1 out of 5
Visited: November 2023
Raised a request on the Patchs system online on the 19/10/23 for an ongoing health issue.
It's the 2/11/23 and I haven't received any response from the GP practice on the online system, no-one has contacted me through any other means neither.
Upon calling the practice they said they cannot give me an appointment and I have to ring only on a Monday morning between 8am and 10am.
Really horrendous experience - no surprise that people just ring 111 or 999 instead.
GP surgery review: castleford-medical-practice
Title: Absolutely appalling
Rating: 1 out of 5
Visited: August 2023
After being told a few weeks ago on behalf of my relative that she'd still be able to ring up to get her repeats in due to mental health issues upon ringing up today found out that's not the case I'm absolutely sick of all this back turning with this surgery wouldn't recommend them to anyone it's not first time I've had issues on her behalf can never speak to anyone above reception either fed up of them deciding who or what goes. With regards to prescriptions there should still be allowances for those most vulnerable ... But unfortunately this practice does not care about that at all !!
GP surgery review: castleford-medical-practice
Title: Amazing midwife care.
Rating: 5 out of 5
Visited: May 2023
My 1st pregnancy has been made a wonderful experience with having my community midwife who has been an amazing professional and someone who has made this experience so lovely with their care throughout. If I knew she was going to be my midwife, I'd have a homebirth!
GP surgery review: health-care-first-partnership
Title: Absolutely disgusting service
Rating: 1 out of 5
Visited: December 2023
Tried to get a face to face appointment. Told no capacity to be seen
 Told to go to Pontefract Infirmary. Junior doctors on strike and people asked not to go unless life threatening etc. Absolutely disgusting. All we receive is a message on this patch's system just so you don't have to speak to anyone. This practice gets worse and worse every time we try to access the service!
GP surgery review: health-care-first-partnership
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: November 2023
I am unable to get an appointment as I can't call at 8am. I have tried so many times to get an appointment by ringing after 8:15am when I am available and the appointments have all gone every single time!
I then went through loads of questions on an answerphone, which took around 20 minutes, to later get a text message telling me all appointments had gone and I needed to ring back at 8am!
I then went into the actual surgery and repeated the same rigmarole again. The receptionist told me that unless I can call at 8am I am never going to get an appointment.
GP surgery review: health-care-first-partnership
Title: Why can't we book appts?!
Rating: 3 out of 5
Visited: October 2023
I just don't get that we can no longer book appts.
'Ring at 8am' we get told. But that isn't always practical or feasible. People have babies to look after, so can't be on the phone in a queue for an hour.  People work, so might need to call on their breaks.
This was never put to patients as what they wanted for their service?  Who decided this protocol on our behalf?
Not just this service, but the whole of Healthcare First
GP surgery review: health-care-first-partnership
Title: Appalling Practice
Rating: 1 out of 5
Visited: September 2023
Health care first is an absolute joke. Their telephone appointment line puts the phone down on you when you get to a certain point. Never any appointments, no care and rude staff. They tell you call at 8am the next day and you can’t even get through.
GP surgery review: health-care-first-partnership
Title: Appalling GP service
Rating: 1 out of 5
Visited: September 2023
Absolutely appalling service from start to finish. No routine appointments at all....I asked for a non urgent appointment to discuss some test results (I am happy to wait a couple if weeks) couldn't offer me anything. Advised to ring for an on the day appointment at 8am..
Lost/ sent incorrect samples meaning these had to be repeated 
Denied that they could see blood tests requested on system from consultant...so would not book me a blood test...yet when I went to generic walk in blood clinic at the hospital the nurse saw straight away what was required. 
Inept and lack of care is so blatant.
The management of this surgery should be changed and I wouldnt register here if there was an option of an alternative.
GP surgery review: health-care-first-partnership
Title: Outstanding care
Rating: 5 out of 5
Visited: July 2023
My Mum recently received care from Health Care First and although I know this practice amongst the rest get a lot of criticism we cannot fault them for their care from the GP who was involved in her care.  She regularly checks in on my Mum until the medication is stabilising the condition.

She also listened attentively and respected the decisions we made.
GP surgery review: health-care-first-partnership
Title: First class service
Rating: 5 out of 5
Visited: March 2023
In the past I have never had a problem getting an appointment and today was no exception.
I called at 8.00 and only waited about 10 mins, spoke to a lovely lady who booked me an appointment for 9.55, I arrived and within 10 mins I was seen and back out with an appointment for an X-ray this afternoon. I’ve been for that and back home. 
I do not believe even paying privately you would get better service that that. 
Thank you
GP surgery review: health-care-first-partnership
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: August 2022
Rang the surgery, was told my problem required a routine appointment and so i should book online. Online appointments don't exist i said, but was told to just keep refreshing about teatime. Fine because i have all the time in the world to keep doing that!
One thing they asked was why had it taken so long to ring about it - well because whenever i try get an appointment its impossible!
GP surgery review: health-care-first-partnership
Title: Positive experience
Rating: 5 out of 5
Visited: July 2022
Booked a telephone appointment via the NHS app with a specific GP. 2nd time I have done this and had a very positive experience. Great service.
GP surgery review: health-care-first-partnership
Title: A total disgrace
Rating: 1 out of 5
Visited: May 2022
I became a patient of this practise over 5 years ago when I moved to Methley. 
I have had to use the help, advise and referral of this practise on many occasions during the last 3 years due to an ongoing health condition which still remains untreated to a satisfactory level. 
It remains near on impossible to actually speak to a doctor, and when I phone it takes an eternity for an operator to answer my call.
On several occasions when I’ve successfully managed to speak to someone I have to start each call from scratch as to why I’m calling as there is no consistency or follow up care.
On several calls I have been made to feel like I am an inconvenience, and have felt somewhat fobbed off with advise and incorrect information given. 
I am at present thinking of changing surgeries or going private as this particular practise seems incapable of offering the care, support and advise I presently require.
GP surgery review: king's-medical-practice
Title: poor system  getting contact to ask a simple question
Rating: 1 out of 5
Visited: September 2023
Having rang 3 times regarding no repeat medication yet again this month I now have given up trying to get through and will just do without . Have called up at reception and been told to ring but never get through  .. This has to be the worst system ever
GP surgery review: king's-medical-practice
Title: New booking System
Rating: 2 out of 5
Visited: August 2023
The new booking System is not fit for purpose. 
After receiving a notification from the practice to book an appointment "with no link attached "only to receive a message "there are no appointments suitable for your needs" ie phone or face to face on the new system. 
How this the answer to the 8am pot luck phone call God only knows.
GP surgery review: king's-medical-practice
Title: New Automated Service - Does not work
Rating: 1 out of 5
Visited: July 2023
Got to the GP surgery 08:10 hrs wanting to make a face to face appointment but was told there was non?  Asked the reason why I needed to see the GP, advised breathlessness and pain in chest. Told to go home and use the new service e.g., ring the number, press option 1 then 4 for a GP appointment, 1 for face to face only to be told "service not working at moment", tried this several times still saying service not working so tried to book a telephone consultation only to get the same message.  I am absolutely disgusted, made worse by the fact that the surgery was empty of patients?  What's happening..............................................
GP surgery review: king's-medical-practice
Title: What has happened to this GP Surgery?
Rating: 1 out of 5
Visited: June 2023
I have been registered since the age of 16 with this practice. I am now 52. I am not a regular/prolific user of the practice. I barely attend other than for things like smears/covid vaccines so having worked since 16 and paid my taxes when I need to see a General Practitioner I expect it to be simple. Far from it. I called this morning using the automated phone service to book a face to face appointment. None available - didn’t tell me whether that was just today or ever. I tried again for a phone appointment; same thing so I spent 50 mins trying to get through to a receptionist to be told basically there was no appointments available today (fair enough) so I asked to book an appointment for a chat about a significant gynaecology issue that really needs addressing and its impacting on my life/work. I was told they would not book appointments other than for that day and if I wanted one in the future I had to use the automated system which clearly, according to other reviews, is pointless. So I either have to take an hour or so off work every morning to sit in a phone queue waiting to see if there’s a possible chance of an appointment that day and if not then that’s just tough. The receptionist said I could see a nurse. I said I wanted to see a GP. It seems to me the practice is running on the cheap, using the nurses (who I am sure are doing a brilliant job) to take the workload off the General Practitoner. Whilst in principle I don’t have an issue with this for things that nurses can handle; the fact is I want to see a General Practitioner and I should not been discouraged from doing so by a receptionist or a system that appears to be designed to put up so many barriers its neigh on impossible to get a service I pay a significant amount of my earnings in tax for. I now understand why Accident and Emergency is overflowing with patients. Like others have said pre Covid this practice appeared to work fine ( I know from family members and friends who use it more than I have ever done) Post Covid it would appear there has been a significant shift that is not in the patient interests at all. I am really disappointed today because for the first time in a long time I have needed to speak with a General Practitioner to find they are not there for me.
GP surgery review: king's-medical-practice
Title: Do I Understand What An Antibiotic Is?
Rating: 2 out of 5
Visited: June 2023
After requesting a repeat prescription via Kings Medical Centres online service, I received a phone call a couple of days later from one of their back office staff, she asked ‘did I understand the medication I’d requested was an antibiotic?’, I was taken aback. Of course I know what an antibiotic is!! and I totally appreciate why and when I need them. The GP understands my condition and so do I, I don’t need someone from the back office asking me that question and not dealing with my request in the appropriate manner. 
The back office staff are not qualified to decide whether I need medication or not. Please leave this to the professionals.
GP surgery review: king's-medical-practice
Title: Always had a positive experience with this surgery.
Rating: 5 out of 5
Visited: June 2023
Was recently seen by the Dr's here. I submitted an online form and received a response within a couple of hours, then shortly after a telephone call to book me for an appointment, which was within 2 weeks. I was really impressed with the timely response of the surgery. I've only been at this surgery a couple of years but they've always been so helpful. Yes it's busy if you need to ring early in the morning but I doubt there are many places that aren't. I've always been seen by an appropriate clinician. Would recommend this surgery to my family and friends 100%
GP surgery review: king's-medical-practice
Title: Exceptional care in difficult times
Rating: 5 out of 5
Visited: June 2023
Given the pressure the NHS is under, King’s has always exceeded my expectations as a patient and relative of patients. Whilst there may not be appointments available at the exact time we need them, the attentiveness of the staff and their ability to arrange appropriate appointments and care is incredible. If they can’t meet my needs, they’ve always given appropriate alternative advice. 

The care from the GP’s and practice nurses is exceptional, with time taken to listen and respond to symptoms and issues and to arrange appropriate care and give advice.
GP surgery review: king's-medical-practice
Title: Abysmal
Rating: 1 out of 5
Visited: May 2023
The clinical staff, if you ever manage to get in touch with them by some miracle, are wonderful and do their absolute best under the circumstances.

The administrative aspect however is absolutely awful, uncommunicative, and frankly I would deem incompetent.

Missing coding of conditions on medical records, letters that get sent to the surgery seem to disappear, 30+ minute hold times to get to 'Enquiries' who are seemingly unable to actually provide any information, the only way to discuss anything prescription related is by email - and good luck getting any kind of response except an autoreply.

I genuinely dread having to make any attempt to contact this surgery for any reason, as I know I will have to put aside potentially several hours for even the simplest of queries, and even then probably get nowhere fast.

I absolutely understand the NHS itself is struggling, and as I mentioned the actual clinical staff - if you get to them - are empathetic, understanding, and do their best with the extremely limited time they have, and the service absolutely has by utmost support, love and respect for what it does - but because of the stress, anxiety and frustration every time I have to engage with the surgery I would absolutely recommend registering elsewhere.
GP surgery review: king's-medical-practice
Title: Request to book GP appointment
Rating: 2 out of 5
Visited: April 2023
Tried to book a GP appointment as I  think I have a lumbar bulging disc that is effecting me at work and home life , extremely painful at times , when I rang for an appointment I was told none available for next two weeks , they never even asked me what was wrong with me .So I drove to the GPs and went to reception, they where more understanding but still no appointment, I was told to queue up in the mornings out side the GPs at 8am , I tried to explain but gave up and said basically your saying go to A&E , yet A&E say only come in emergency, so I’m at home in pain  suffering and cannot get an appointment. 
How can I continue to live and work with severe back pain , yet I was told maybe go private , great what do I pay national insurance for them ,
GP surgery review: king's-medical-practice
Title: Horrendous!!
Rating: 2 out of 5
Visited: April 2023
Trying to cancel an appointment, you have to join the que where people want to make an app.
 Mon was waiting 36mins
Tues waiting 48mins
Thurs currently waiting 31mins so far, been number one for 18mins….
No wonder people don’t cancel appointments and just don’t turn up! You can’t get through to cancel.  You need a separate option for people to cancel appointments so you can call once & it’s delt with swiftly, then freeing up appointments not taking 3 days and still not managed to cancel appointment.