janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: carisbrooke-surgery
Title: Appointments
Rating: 2 out of 5
Visited: September 2022
Held on the phone for nearly an hour to get through. Cannot have a face to face appointment, the doctor needs to speak to me on the phone first. Told call back tomorrow which I can't as I work  So I made an appointment for the doctor to call me, saying no rush, next week would be fine, but the soonest the doctor can call is in 3 weeks time, and longer if I want to speak to a female doctor as I originally requested. I've put off contacting the doctor with my symptoms for over 6 months,  but got to the point where I need help and advice.
Why are we still using this triage system, how can the receptionist decide if my ailments are serious enough to warrant an appointment. Everything else has reverted to pre covid systems apart from this. I have only visited the doctor once in 2 years, so hardly think I would want to see a doctor if I didn't feel I needed to.
Used to be a great practice but now dread the procedure we have to go through to get an appointment.
GP surgery review: carisbrooke-surgery
Title: Chaos
Rating: 1 out of 5
Visited: August 2022
Total chaos, told by practice manager that receptionists can book appointments, told by receptionists that they are not allowed to give appointments!
Repeat prescriptions take three weeks to get to the chemists, this after GPs stopped chemists doing automatic repeats!
Be aware that this and other practices use BT call queue, you call the surgery but calls are held in BT call queue for a length of time before being put through to the surgery and your still paying for the call. Called them twice, first 60 mins, today 45mins.
GP surgery review: carisbrooke-surgery
Title: Good practice
Rating: 4 out of 5
Visited: July 2022
They have the best gp have dealt with her for a few yrs always patien t and understanding appointments can be difficult to get need to revert back to how it was at falaise
GP surgery review: carisbrooke-surgery
Title: Excellent caring surgery
Rating: 5 out of 5
Visited: July 2022
I used engage consult and the gp contacted me offering professional caring advice and treatment plus appropriate referrals allowing me adequate time to talk about my condition and concerns I would highly recommend this practice.
GP surgery review: carisbrooke-surgery
Title: Couldn't get an appointment
Rating: 1 out of 5
Visited: June 2022
Attended the practice as my wife is allergic to bee stings (has ended up in hospital three times) couldn't see a doctor , receptionist was very difficult and not at all understanding, said we had to have a phone call assessment, so we went home, wife in tears! We got a call from the doctor half an hour later asking us to come into the surgery! Waste of time for everyone, I had to take a day of work to do all the running round, you can see why people go to A &E
GP surgery review: hastings-old-town-surgery
Title: No response
Rating: 1 out of 5
Visited: October 2022
For over three weeks now I have been trying to get an appointment for my husband to have his medication reviewed, after an online request and three phone calls I was told this was not possible, I was also told that some people ring up with a headache and ask for an appointment ??? My husband has had 3 operations and 6 periods in hospital in the last few months, his consultant recommended he visited his GP for a review but this has proved to be impossible. I was then given an email to request to speak with the practice manager, no response. I rang the surgery again and was given a different email address to use, I emailed again but still have had no response. 
I suspect this might be responded to by asking me to contact the practice manager, please tell me how? Carrier pigeon?
GP surgery review: hastings-old-town-surgery
Title: Fast. efficient. thorough and reassuring service
Rating: 5 out of 5
Visited: July 2022
I just wanted to email to thank all staff at the surgery yesterday, the receptionist, the phlebotomist and the doctor for a fast efficient, thorough and extremely helpful service.

Having not visited the surgery for a number of years and certainly not during the pandemic or in its new location at Rock-a Nore, if the media were to have been believed, I had expected to be unable to get through via telephone to book an appointment, to be told that once I got through there would be no appointments available, to be told that when an appointment was finally available (I was anticipating in about 3 weeks time) that I would be unable to see the doctor in person. 

In reality the whole experience was very positive, I was on hold on the telephone for only a few minutes and within an hour I was called back and offered a face to face appointment later that day and after the appointment I had same day blood tests. 

The doctor really took time to listen to me, speak to me and examine me, before sending a referral for more investigations, the phlebotomist went out of her way to fit me in for blood tests at the end of the day on a Friday after what must have been a busy week, the receptionist was hugely helpful in making the initial appointment and one for the blood test.

The new surgery is extremely well organised and my experience was extremely positive, please keep doing what you are doing as it obviously working!
GP surgery review: hastings-old-town-surgery
Title: Blood tests
Rating: 3 out of 5
Visited: April 2022
Searching the practices web page to book in for a blood test I was redirected to a private company stating I would get a full doctors report on my results . Unfortunately the Doctor will not help or put my mind at rest by explaining the flagged you points as I had the test done privately . London laboratories say they are diagnostic only and to see my g.p ! Why recommend a service on the website and not help explain results !
GP surgery review: hastings-old-town-surgery
Title: Impossible to see a GP
Rating: 1 out of 5
Visited: March 2022
The system you have in place does not work.  I tried to get an appointment for my husband. For my first attempt I walked into the surgery to request an appointment but was told I could not make an appointment and would need to ring or request online the following working day.
 I then requested an appointment on engage and consult at 7 am. This was followed by several unproductive phone calls and eventually by mid afternoon my husband was told by the receptionist to go to A&E 
He spend 6 hours waiting in the hospital for something that could have been resolved with  a 10 minute GP visit. For someone who is feeling poorly anyway this kind of treatment seems almost inhumane
Why can we not make an appointment to see a doctor? 
What was wrong with the previous method of ringing, explaining the problem and being booked in either for that day or another day in advance?
My husband has been advised by the hospital to book in to see his Doctor, but we have no idea how to do this.
GP surgery review: hastings-old-town-surgery
Title: Waste of time!
Rating: 2 out of 5
Visited: February 2022
I had an appointment booked for my 8 year old
and spoke to the GP who was lovely! I explained he hates his new school having recently moved, and he struggles to attend. The doctor offered to write a supporting letter which would help my case with the school and my son as delighted. I then got a call from the surgery the following week to say “Sorry Miss W****t our practice don’t offer any supporting GP letters”, and referred me the practice manager and policies online. What doctor’s surgery doesn’t provide supporting letters for patients?! Normally in my previous surgery there was a charge and the GP on the day of the appointment made the suggestion. As far as I can make out this surgery is nothing short of incompetent and slow! The call times to make my son his appointment we’re in excess of 45 minutes!
GP surgery review: high-glades-medical-centre
Title: Great Service
Rating: 5 out of 5
Visited: April 2022
Phoned the doctors this morning and got a call back a few hours later. 
 Doctor was professional, helpful and understanding. He explained everything to me and explained the medications to me.
GP surgery review: high-glades-medical-centre
Title: Excellent experience
Rating: 5 out of 5
Visited: April 2022
A bit difficult to get an appointment currently, but a doctor called me back as I was advised would happen, booked an appointment that suited me and was really helpful. Listened to my concerns, offered advice and also went above and beyond to make sure everything was sorted. Even called me back a few weeks later to get an update on my condition and made sure everything was ok! Couldn’t ask for more! In this day and age this sort of treatment seems to be long gone, but I felt valued and truly looked after on my visit. Thank you.
GP surgery review: high-glades-medical-centre
Title: Very good practice
Rating: 4 out of 5
Visited: April 2022
I was very impressed with the telephone consultation with GP. He was very helpful and although it wasn’t face to face, I felt the outcome was satisfactory.
GP surgery review: high-glades-medical-centre
Title: A 5 star practice
Rating: 5 out of 5
Visited: April 2022
I am not one for long reviews. Highglades Medical Centre is a 5 star practice. If you knew me, you would know that I rarely rate anyone 4 stars. I cannot fault them. So there you have it; enough said.
GP surgery review: high-glades-medical-centre
Title: Not good at all
Rating: 1 out of 5
Visited: March 2022
Requested a letter stating my medical conditions in April. Still waiting. I have called 5 times or more waiting over 55 mins for the phone to be answered. I was then told someone would call me to say my letter was ready. Still waiting and we are now in June. 
No good, being told things that are not true by staff that seem to be there to block  patients instead of assist in my opinion . Other practices in the area can manage to produce a letter for their Patients in under a week. I know this to be true as I work in the community at housing support.
GP surgery review: high-glades-medical-centre
Title: Great practice and staff
Rating: 5 out of 5
Visited: March 2022
This is a great surgery. Staff are polite and helpful. I was treated with respect and listened to when sharing my health concerns. Knowing the difficult time health services are going through, it's good to know that they are doing their best for patients despite the huge weight being carried at the moment.
GP surgery review: high-glades-medical-centre
Title: Great surgery and staff
Rating: 5 out of 5
Visited: January 2022
I have been with this practice for a number of years and have always received excellent advice, time and support when needed and can't fault this practice. This practice during the pandemic have exceeded and gone above and beyond to continue their service, the doctors I've seen and spoken too have always given me the time and explained thing thoroughly,  I have never felt rushed. The receptionist's have always been polite and helpful. I phoned today for a consultation with a doctor and the receptionist this morning was so polite and courteous, I missed the call and phoned the surgery again to explain, i spoke to a different receptionist who again was very understanding, polite and courteous.  I  highly recommend this surgery on all aspects. Thank you to all staff  concerned.
GP surgery review: the-station-practice
Title: flu clinic
Rating: 4 out of 5
Visited: October 2023
attended flu clinic on the 14 october 2023. was informed by text and all good on the day. Staff were there to greet and inform customers where to go.
GP surgery review: the-station-practice
Title: Flu clinic
Rating: 4 out of 5
Visited: October 2023
My husband & I had our flu jabs on 3rd Saturday. Staff were all very helpful & friendly as usual. All went very smoothly. Thank you to all at the practice.
GP surgery review: the-station-practice
Title: Flu Jab
Rating: 5 out of 5
Visited: October 2023
Well organised, they sent the invitation in good time and they issued timely reminders. Went to the 3rd floor and did not have to wait. Very efficient, I was in and out in a matter of minutes.
GP surgery review: the-station-practice
Title: Flu Clinic
Rating: 5 out of 5
Visited: October 2023
What a wonderful experience - fast, efficient and friendly. What more could one ask? Each member of staff was very pleasant and friendly, welcoming and reassuring. 
Truly excellent - thank you.
GP surgery review: the-station-practice
Title: Flu vaccine clinic
Rating: 5 out of 5
Visited: October 2023
I recently attended the Flu vaccine clinic and it was exceptionally well organised. Everyone was very friendly and welcoming and the entire process was so efficient that I must’ve been in and out within 10 minutes. Very impressive. I highly recommend this service
GP surgery review: the-station-practice
Title: Good 'flu jab system
Rating: 5 out of 5
Visited: October 2023
Given clear info & timings; straight in & out.  Friendly & efficient.  Always had good experiences here.
GP surgery review: the-station-practice
Title: Flu jab - in and out 5 mins
Rating: 4 out of 5
Visited: October 2023
I had my flu jab, at one of the pre-arranged time slots the surgery published. I was in, jabbed, and out again in 5 mins. Quick and literally painless.
GP surgery review: the-station-practice
Title: Flu Jab
Rating: 4 out of 5
Visited: October 2023
I attended the flu walk in clinic today after receiving an invitation by text and it went very well in and out in a few minutes very well organised. Another great service provided by this practice.
Thank you
GP surgery review: the-station-practice
Title: Drop in Flu Session
Rating: 5 out of 5
Visited: October 2023
Had flu jab this morning. Invited by text with reminder. Well organised. Queue was quite long but kept moving. The jab itself took less than a minute from walking in the room to exiting. No fuss. Thank you.
GP surgery review: the-station-practice
Title: Flu clinic
Rating: 5 out of 5
Visited: October 2023
I attended the flu walk in clinic after receiving an invitation by text and it went very well. the nurse was very polite and kind. in and out in a few minutes, very well organised. I have to say I am always happy with the services provided by this practice. thank you all, clinical and reception/admin team for your hard work.
GP surgery review: ouse-valley-practice
Title: Professional Practice
Rating: 4 out of 5
Visited: May 2023
Yes it is hard to get an appointment and frustrating when the receptionist seems to be able to decide whether your medical problem is urgent or not but I think that sadly, this is the same at just about any GP practice these days. 
My experience today was a helpful receptionist and professional consultation with the doctor who was knowledgeable and also very easy to talk to. Generally I have always felt that all the doctors at this practice are very thorough and always friendly and make me feel listened to.
GP surgery review: ouse-valley-practice
Title: Worst practice ever
Rating: 1 out of 5
Visited: April 2023
Never any appointments, not given the right information and phone hung up on me. I'm sure the doctors and nurses are lovely if you get past the receoption.
GP surgery review: ouse-valley-practice
Title: Prescription system
Rating: 3 out of 5
Visited: February 2023
Went to my surgery to collect my repeat prescription that would normally take at most 10 minutes, but since they brought in this stupid ticket system it's causing havoc this time I was waiting well over an hour.they've tried this system before it didn't work then either.Why try to fix something that isn't broken .it should have been left as it was now you get loads of peopl patients sitting there for anything over an hour.ticket numbers between 22 and 25 had already left ,I feel sorry for the frail pensioners
GP surgery review: ouse-valley-practice
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
I've been with 3 different gp practices before ouse valley practice no 1 was like this surgery I'm very pleased whenever i call for appointment i get one Dr's are so kind and helpful
GP surgery review: ouse-valley-practice
Title: One rude receptionist
Rating: 1 out of 5
Visited: October 2022
My daughter had an ear infection which resulted in a burst ear drum and trip to A&E, got told she needed her eardrum checked six weeks after to make sure it had healed before being able to swim etc. called the surgery and explained the situation straight away only to be told you can’t book ahead you need to call nearer the time. Called after just over 5 weeks only to be told no appointments call back tomorrow, the fourth morning of sitting on the phone for over half an hour receptionist said there’s only phone calls left. Well that wouldn’t work looking in my daughters ear would it, so hadn’t taken in what I was calling for. After trying to get an appointment I said ok can I have the phone call as at least I’d speak to a professional person to which the receptionist hung up the phone on me. Unprofessional, un efficient and make the whole practice look bad even when all others there seem great.
GP surgery review: ouse-valley-practice
Title: Not fit for purpose
Rating: 1 out of 5
Visited: April 2022
No appointments available at any time!
Why have so many patients if they can’t service them?
Either cut your patient numbers or increase the GP numbers
GP surgery review: furnace-green-surgery
Title: Wonderful receptionist
Rating: 5 out of 5
Visited: September 2022
I wanted to say thank you to the lovely lady who handled my call this morning. She was very kind easy to speak to and understanding. Suffering with anxiety I always feel anxious and confused but today this wonderful receptionist made me feel very comfortable and understood what I needed to be done. Thank you so much for your patience and we need more people like you.
GP surgery review: furnace-green-surgery
Title: Continuingly good service.
Rating: 5 out of 5
Visited: July 2022
The service from this GP practice is continuing to be of the highest quality. They always take care of my needs.
GP surgery review: furnace-green-surgery
Title: Great service and wonderful helpful staff
Rating: 5 out of 5
Visited: July 2022
I’ve always had wonderful experiences with furnace green ,and the staff is always been very helpful,always had been taken care of my medical attention
GP surgery review: furnace-green-surgery
Title: Wonderful surgery
Rating: 5 out of 5
Visited: April 2022
The standard of care is so high. My mother is a 91 year old patient with multiple ailments and the GPs are just brilliant with her. She is always treated with respect and dignity. Mum has been a patient since the sixties and remembers watching the building being finished before joining the family at the practice. To us, as a family, the surgery has never lost its personal touch and still has the feel of the traditional family Doctor. The support staff clinical and non clinical treat mum so kindly that she loves the welcome and always enjoys her visit! My sister and I are so grateful for the best medical care for our mum and her long life, which is all down to the expertise and close communication from members of the practice. Thank you so much.
GP surgery review: furnace-green-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: January 2022
I’m very pleased with the level of professional
Service and care that is / has been given to myself and my son Robert too . We appreciate your help and attention at a very busy and stressful time . 
Thank you very much
GP surgery review: furnace-green-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: January 2022
Great to have a surgery that’s available and happy to see patients.  Everyone was so nice and helpful.
GP surgery review: ifield-medical-practice
Title: Impossible to get a GP to call
Rating: 1 out of 5
Visited: November 2022
I received a text from this surgery asking me to make an appointment to discuss my recent blood test so I phoned and was refused an appointment by their receptionist even though they contacted me! She sounded like she was poking fun out of me over the phone, it was the weirdest conversation I've ever had but it was clearly evident that she was absolutely not going to help. So I asked for the test to be emailed to me and with the help of the internet I deciphered my own results. Turns out I need a doctors appointment urgently but this woman is blocking patients from getting medical care.
GP surgery review: ifield-medical-practice
Title: Worst practice I've ever been to
Rating: 1 out of 5
Visited: October 2022
My daughter, 18 months old, has a bad virus and I had to go through 111 to get a call from the GP. She checked up on us and was supposed to call again to check if she got worse but of course we never got the call. My daughter did get worse by next day, contracted an eye infection as well. No pharmacy agreed to give me treatment without a doctor seeing her first, which is impossible at Ifield Medical Practice so I instead walked in hoping that someone will see my daughter's eyes and hopefully give her treatment. It would've taken a doctor probably 5 minutes to do that, but I was being told there's no one who can look at her and to call the next day. I called the next morning and they booked a phone app for me for the morning. That phone call never came in the morning and they closed the practice from 12:30. I did get a call after 12:30 and I missed it but I returned the call within 3 minutes and the answering machine said the practice is closed. I now have a baby with an eye infection and no treatment. This practice has always disappointed, I have never been able to say "yes, I am happy with how I've been treated today". I thought maybe they would make more of an effort when it comes to young babies.
GP surgery review: ifield-medical-practice
Title: Info online incorrect
Rating: 2 out of 5
Visited: October 2022
Despite saying they are taking on new patients, they currently are not. They also informed me they will not accept the GMs1 form which the Nhs and Government website state will be accepted by GPs and which is provided by the government website.
GP surgery review: ifield-medical-practice
Title: Really good practice
Rating: 5 out of 5
Visited: September 2022
We as a family have been patients since 1972. Staff, doctors,nurses and receptionists over the years have been very good. Phoning is a bit of problem, but when you get through the staff are helpful.
GP surgery review: ifield-medical-practice
Title: Was a wonderful practice.
Rating: 3 out of 5
Visited: July 2022
Before Covid I would have highly recommended this practice. The doctors are still very professional when you can ever get an appointment, and I have to visit the nurses very regularly who are also lovely but phoning for appointments is abysmal. I was number 22 in the queue only one minute after 8.30 last time and hung on for another 35 minutes, so hard trying to do it whilst at work. It just was never like that two years ago also then to be told no appointments face to face or on the phone left then what on earth can you do. That’s why people end up visiting A & E for things that a GP could of easily sorted out.
GP surgery review: ifield-medical-practice
Title: Reception
Rating: 2 out of 5
Visited: April 2022
Every time I call up to speak to a doctor I get told by the receptionist to go to a&e and get hung up on
GP surgery review: belmont-surgery
Title: I could be dead
Rating: 1 out of 5
Visited: July 2022
I was referred to the surgery by 111 because I required an appointment with the doctor within 2 hours. I was told no appointments were available and to phone back in the morning. I knew something was very wrong with me but could not get past the receptionist to contact the doctor. I was in tears on the phone but constantly told to ring in the morning.  I called back 111 who immediately found a doctor to speak to me who insisted I went to A & E. I was fast tracked at A & E and sent for emergency surgery as I had a perforated acute appendicitis. Thank goodness I followed my intuition and did not listen to the  receptionist who has no medical training and should not be making decisions without talking to a doctor. I am very lucky to still be alive