janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-drayton-surgery
Title: Positive Feedback
Rating: 4 out of 5
Visited: January 2024
I e-consulted the surgery at around 8:15 a.m. and had a response within 90 minutes. For sure I would not have had such a quick response using any other means of communication. There was also a prescription waiting at the pharmacy - and an opinion expressed about whether the ailment I had would halt surgery scheduled for next week. It was a helpful text.
GP surgery review: trafalgar-medical-group-practice
Title: Booking A Recent Appointment
Rating: 5 out of 5
Visited: February 2022
It is very pleasing that one can speak to a Dr. on the day of calling and on most occasions this results in having a 'face to face' appointment
GP surgery review: trafalgar-medical-group-practice
Title: Asthma check
Rating: 5 out of 5
Visited: February 2022
Good to have a face to face appointment. As a long term asthma sufferer,  I felt after two years it was necessary. Fortunately I have been stable for a few years and I explained to the nurse I wanted to leave my medication as it is. The nurse agreed with me, I had no real problems and mentioned that after all these years when it is very cold and windy, I have finally learnt to stay home !!
GP surgery review: trafalgar-medical-group-practice
Title: Your recent appointment
Rating: 5 out of 5
Visited: February 2022
This is my first face to face appointment which has been given me. The GP has been very efficient with investigating my problem and booked all relent tests and checks. These I’ve had with exception of heart which I’m currently awaiting the appointment from the hospital. The GP is very reassuring with her manor and I feel very comfortable with her professional approach.
GP surgery review: trafalgar-medical-group-practice
Title: Needed appointment or advice
Rating: 5 out of 5
Visited: February 2022
Tried phone lines for over one hour , new system puts you straight through which i thought oh this is good ...unfortunately when you are then put through to relevant department it was engaged and i was cut off a multiple of times. My next idea was e consult which was telling me at the end i needed urgent appointment.  Unfortunately no appointments available.  So i called again obviously not appointment line but other services for advice.  40 mins later a lovely guy advised me once he had heard my problem to go to the pharmacy. Off to the pharmacy where i was told you need an appointment today.  I go to Osborne rd where the lady was really helpful and got a phone consultation later that day . Surely there is an easier way? I started calling at 8.30 am and doctor called me at 4pm . Thank you to the staff who did help me .
GP surgery review: trafalgar-medical-group-practice
Title: Your recent appointment
Rating: 5 out of 5
Visited: February 2022
Dr was friendly, listened carefully, took my concerns seriously and gave reassurance for some of them.  I was given the chance to say everything I needed to and the follow on plan was what I had hoped it would be.
GP surgery review: trafalgar-medical-group-practice
Title: Your recent appointment
Rating: 4 out of 5
Visited: February 2022
Being able to get tests done and results within seven days was excellent. However I do not believe telephone consultations to discuss serious issues are appropriate or as effective as face to face.
GP surgery review: trafalgar-medical-group-practice
Title: Extremely caring
Rating: 5 out of 5
Visited: January 2022
I feel I need to say how polite, caring and extremely helpful the reception staff have been…. I had to call for my Dad as he has been so poorly a couple of times last week and the last time to request a home visit and nothing was to much trouble and they kept me updated…. Can not fault the service enough especially during the difficult times we are dealing with at the moment
GP surgery review: abbeywell-surgery
Title: Dissatisfied
Rating: 1 out of 5
Visited: May 2022
Tried to get urgent appointment at 08:31 7th in queue. When it came to my turn receptionist said hello and I was cut off before I could say anything. Re-dialled and 16th in queue. After 45 mins eventually got through. Still unable to see doctor and told if symptoms persist contact the surgery.
Today visited the surgery to get appointment and told come back tomorrow to book routine appointment but no guarantee I would would get one. The only way you can try and get an appointment is if you say it is urgent. I am being forced into saying it is urgent just to speak with a Clinician/Doctor.
GP surgery review: abbeywell-surgery
Title: Absolutely diabolical
Rating: 1 out of 5
Visited: May 2022
Having received two letters from the surgery asking me to call and make appointments, one for an asthma review and the other for cervical smear test, I called today 17th May and after 45 minutes wait finally got to speak with receptionist, I have managed to book telephone conversation for asthma review but not until 26th July so more than a two month wait, when I mentioned the cervical test the receptionist just laughed at me and said we have a very large pile of those and that I would be contacted when something was available, what is the point of me having received this letter if I am not able to get appointment.
I have been a patient at this surgery for many many years now and have always been happy with the service received but over the last few years even before COVID the service has gone way down, very disappointed. You cannot continue to blame COVID as we all have had to learn to live with it.
I would like to receive a response on this review.
GP surgery review: abbeywell-surgery
Title: Utter shambles
Rating: 1 out of 5
Visited: April 2022
Yesterday I called Abbeywell at 8.30 to ask for an appointment. I explained that I’ve been feeling breathless and have had a tight chest and that this has been going on for 7 weeks since having covid. I was told it wasn’t an emergency and to phone back at 2pm which I did and was offered an appointment in just over 2 and a half weeks. 

Today I called again and said that I’ve been feeling breathless and have had a tight chest for the last week. I knew if I mentioned 7 weeks and post covid I’d be told to phone back at 2 and be offered an appointment in 3 weeks. 

I was told I would be called by a nurse or doctor and be triaged. Instead I answered a return call from a receptionist telling me to go to A&E. I declined the offer saying that I didn’t need a trip to A&E but I would like some advice and a face to face check up with a doctor. The receptionist said she’d ask a doctor to phone me. Moments I received a text from a doctor telling me to go to A&E. What an absolute shambles.
GP surgery review: abbeywell-surgery
Title: May as well not bother
Rating: 1 out of 5
Visited: March 2022
I have been with the surgery since I can remember. Back along, you used to be able to come in and see your doctor or get an appointment over the phone. These days, I have no idea WHO my doctor is or when I will get an appointment. As far as I can tell, calls on average, to even speak to the receptionist take more than 30mins and eConsult isn't much better for getting a response. 
Impersonal and impossible to contact.
GP surgery review: abbeywell-surgery
Title: Totally Disillusioned
Rating: 1 out of 5
Visited: March 2022
It is almost impossible to contact this practice by phone and when I submitted an eConsult on 1st March 2022 I received no response. No wonder patients are now using A&E as the only way of getting their health problems resolved.
GP surgery review: abbeywell-surgery
Title: No response
Rating: 2 out of 5
Visited: March 2022
In March I had an MSK assessment at the Totton hub organised by Abbeywell practice. In April I sent detailed feedback but heard nothing. I then inquired if the feedback had been received. No response. I then resubmitted in case it hadn’t. No response. My intention was be constructive. I have always found the online communication to be excellent but really disappointed on this occasion. I feel taking the time to leave feedback was pointless.
GP surgery review: abbeywell-surgery
Title: Diabolical!
Rating: 1 out of 5
Visited: March 2022
Almost impossible to contact them.
Went on e- consult it advised to contact surgery, I rang was in a queue for an hour and when not in queue was cut off! Not the first time this happened.  They assured me it would be resolved! Obviously not!
Eventually got through was told I couldn't get a phone consultation for over 10 days! 
She told me all practice's are the same,  which is absolute rubbish!
Having been with this surgery for over 30 years it is time to leave! Perhaps the management should do the same!
GP surgery review: vine-medical-group
Title: Blood Test
Rating: 4 out of 5
Visited: December 2023
Arrived a few minutes late apologised and only had to wait few minutes. The lady taking the blood clarified which test I was having and the process was quite swift and painless. She was extremely pleasant.
GP surgery review: vine-medical-group
Title: Friendly phlebotomist
Rating: 4 out of 5
Visited: December 2023
Prompt appointment.  Everything explained.  Friendly yet professional.  No hesitation in coming again when required.
GP surgery review: vine-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
I’ve had a few appointments this last few months and I can honestly say that I’ve been seen within days , they have been so helpful
GP surgery review: vine-medical-group
Title: Surgery review
Rating: 3 out of 5
Visited: December 2023
Had a long wait which isn’t unusual but annoying, one patient had waited over an hour. The Doctor was very pleasant and thorough
GP surgery review: vine-medical-group
Title: Friendly helpful GP
Rating: 3 out of 5
Visited: December 2023
Needed treatment for eczema flare and asthma. GP listened and was helpful with suggestions and prescribed the necessary treatments.
GP surgery review: vine-medical-group
Title: Excellent
Rating: 5 out of 5
Visited: December 2023
Very friendly staff, knowledgeable practitioners.
Very proactive and helpful. Social prescribing is an excellent service.
GP surgery review: vine-medical-group
Title: Great service
Rating: 5 out of 5
Visited: December 2023
Very helpful receptionist and very wonderful nurse. I was kept informed and given information to help in my situation
GP surgery review: vine-medical-group
Title: Helpful staff
Rating: 4 out of 5
Visited: December 2023
I had come for a blood test.  Was asked how I was.  I mentioned I was feeling very nauseous due to Methatrexate for rheumatoid arthritis.  The nurse promptly emailed the surgery pharmacist who checked my previous blood results.  He noticed folic acid dose was very low and immediately prescribed 5mg for 6 days a week.   It helped me over the christmas period.   Now I am trying to contact Rheumatoid dept at QA hospital for further help.   I am very thankful for the help given to me by the nurse and pharmacist.
GP surgery review: vine-medical-group
Title: It has definitely got better
Rating: 5 out of 5
Visited: December 2023
Using the new system l thought that l would get a reply from the surgery in the future and ten minutes after filling in the form online l received a call from the surgery with a consultation with the doctor in two hours which l was pleasantly surprised If this is the future then I am very happy
GP surgery review: vine-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
I booked my appointment on line and had different times of day to choose from that was convenient for me, I had a reminder of my appointment the day before, l was early at the surgery and was seen within 5 minutes as there was a cancellation, the nurse was lovely as they always are when I have had to see a nurse, she answered any questions I had and was very clear on every stage of the appointment
GP surgery review: the-college-practice
Title: Shambolic
Rating: 5 out of 5
Visited: January 2023
Was asked to update my blood Pressure ,after a cancellation got an appointment to which the clinician was concerned how high it was and that I needed tablets ,rang doctor he was on dinner break, so was told how unfit over weight I needed to sort it out  at the time I had just joined the gym and yoga as for my weight I'd had lost over a stone at the time and I've been muscular in my upper body not taken in to concentration!
I done a week of blood pressure tests had  blood tests done they came back al good no further action ask about my blood Pressure tests and they didn't have them and said make appointment  tryed this unsuccessful so far ,but as they haven't been it contacted I take it they must be all good as the say they will not contact you if the results are all good ,So all the bad things about how bad I'm am as a person looking after my health and get me thinking im  the worst person in the world was utter nonsense ,I will try again next week to get to the bottom of this .
GP surgery review: the-college-practice
Title: Excellent asthma nurse
Rating: 5 out of 5
Visited: January 2023
A very comprehensive and helpful asthma review. The nurse took time to explain all areas and I feel much better informed about my asthma. She gave me plenty of time and even set up a telephone review appointment.
GP surgery review: the-college-practice
Title: Worst practice ever!
Rating: 1 out of 5
Visited: January 2023
I'm with collage practice many year and always wasn't great but now it's ridiculous.  First, to make a face to face appointment it's basically not possible, always through the phone. They diagnosed my son for asthma over the phone. But..
I had a phone call appointment today because I'm struggling with headaches for the past 3 weeks, every day plus I'm taking medication for high blood pressure.  
The doctor over the phone said to monitor my blood pressure for 2 weeks and that's it! 
When I mentioned thats nothing to do with my blood pressure as I'm checking regularly, she was still saying the same. After this I mentioned I would like some test to run, bloods, ECG, maybe MRI as I feel that's something wrong plus I'm too young (30y ) for having problems with blood pressure and headaches every day. 
On the end of conversation I've managed to sort referral to neurologist but the appointment can take up to 6 months and by the I should take cocodamol for the pain ! 
This practice does not cope properly ! It should be investigate what's the problem there, why people can not see the doctors!
GP surgery review: the-college-practice
Title: Great Nurse at Barming
Rating: 1 out of 5
Visited: December 2022
Your nurse at Barming is outstanding.  She was very caring and her attention to detail was second to none.
GP surgery review: the-college-practice
Title: Very poor
Rating: 1 out of 5
Visited: December 2022
I have phoned again and again to get the results of a blood test. 
The queue is always full. Message says urgent calls only from 12th Dec to 6 Jan 23 ?? This is a GP practice and how can i know if my condition needs urgent treatment if i can't get the results of a test? 
It is so worrying. 
This issue is just the last in a full list of other problems that i have experinced when trying to book an appointment.
GP surgery review: the-college-practice
Title: Impossible to Contact
Rating: 1 out of 5
Visited: November 2022
Every time I, or my wife, try to contact the surgery, we are told the phone queue is full and to try again later. Without fail.
E-consult is only good for non-urgent matters that can wait 2 or more weeks, but if you have an urgent issue it's nigh on impossible to get an appointment. Further, the only way to lodge a formal complaint is by phoning... Which, as mentioned, is impossible.

As someone with a long term medical condition, it is actually quite scary how difficult it is to contact the surgery. If we had any choice at all, we wouldn't be using this practice at all.
GP surgery review: the-college-practice
Title: Totally Broken & No Longer Fit For Purpose
Rating: 1 out of 5
Visited: October 2022
Totally Broken!!  The staff are lovely but the practice is completely broken and the health and wellbeing of the patients is being compromised.

At the beginning of April I contacted the surgery with a medical complaint and they referred me for a scan. I had the scan and then had to chase them for weeks just to get a follow up call with a GP to discuss the results and next steps only to be told, twice, that the results were negative so I didn't need a call. Huh?? I still have the problem so I clearly do need a call to discuss the next steps, that's just logic surely? So about 8 weeks after my scan I finally got a call and was referred for blood tests, that they obviously couldn't do for another 3 weeks.  I had the blood tests and unsurprisingly 3 weeks passed without anyone calling to discuss the results and next steps. I went back into the surgery (fortunately I walk past the surgery on my way home from work so can pop in and chase them rather than spending hours trying to get through on a phone line that is constantly at capacity) and was told, again, that the results were negative so I didn't need a call.  What??  I explained, again, that I am still suffering so I need to speak to a GP to work out what to do next only to be told (I kid you not!) that they can't book appointments ATM because the system is broken but it's ok, it should be fixed in a couple of weeks so they'll start booking appointments then.  You honestly can't make this up!  So now it has been over 6 months since I first contacted the surgery, I'm still suffering and it looks like it'll be another month before I can even begin to discuss treatment.

Honestly, when I joined 4 or 5 years ago they were great, I have no idea what has happened but they are no longer fit for purpose and the patients are left to suffer
GP surgery review: the-college-practice
Title: Brilliant service
Rating: 5 out of 5
Visited: October 2022
Got in contact via Econsult and received a call from the GP on the same day. I was reassured and medication was prescribed and collected the same day. My husband and I would like to thank the Practice for the care that we've received over the years and especially during these challenging times.
GP surgery review: the-college-practice
Title: They had to call an ambulance for me
Rating: 0 out of 5
Visited: October 2022
Every time you phone it says no room in the queue.  
They won't book appointments if you walk down there and see them you have to phone.  
I feel they give incorrect information and they kept pushing back my appointment until I refused to leave and they had to call an ambulance for me.  
I had a huge infection but until they saw me I felt like it was irrelevant because I could swallow. I was also dangerously dehydrated
GP surgery review: the-college-practice
Title: from bad to worse
Rating: 1 out of 5
Visited: October 2022
I didn't think this surgery could get worse, but they have outdone themselves.  since the recent merger I have been trying for 3 weeks to call the surgery to book a routine appointment with the line constantly 'full' from 8am.  They continuously deny receiving paperwork from consultations and mess up prescriptions.  They never appear to have Dr's only nurses, they adjust my meds and then never call back, the consult option on the NHS app is only for certain issues so I cannot use it and to top it off I have resorted to writing letters to try and get an appointment and I guess they just throw them in the bin as there has still been no response.  I am desperately trying to change surgeries to one that isn't overseen by this group.  I have no idea how they can get rated good; it is appalling. Staff seem overworked but are always friendly and it just seems extremely badly managed, and I feel sorry for the staff who must get the brunt of people's ire.
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 4 out of 5
Visited: January 2024
I was given an appointment to see a Dr the same day, at a time which, being disabled,  I could easily manage. Although I had to wait which is quite normal nowadays, the dr did her best to help with my problem and I was satisfied with her actions.
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The Asthma Nurse gave a sense that she had time to talk things through at my pace.  She was kind enough to give advice about another matter I asked about (I only asked because I have a knee operation next week and wanted to resolve it).
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 3 out of 5
Visited: January 2024
The fact that the nurse though v helpful at the time - for which i complimented her - she didnt actually do what she promised
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The politeness and knowledge of reception and nurse staff. I was early for my appointment,and was taken straight in to see the nurse.The Medical centre is very clean too
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I went to the surgey to book an appointment and the receptionist was very pleasant and accommodating
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The doctor was brilliant (unlike other recent experiences) and went above and beyond. He was kind and thorough and actually helped me!
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Despite a long wait as the patient ahead of me in the queue suffered serious complications I was seen by one of the other doctors who took time to read my notes, understand my issue and take steps towards a resolution.
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
You were on time with the appointment. The nurse was gentle and thoughtful. Did a good job on redressing my hand. Very pleased.
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 3 out of 5
Visited: January 2024
Initially had face to face for my long term insomnia, was given prescription which made me feel unwell after taking it but persevered. Didn't make any difference to my sleeping. Cancelled the follow up phone call as didn't seem worth it and would have preferred face to face not phone calls.
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 3 out of 5
Visited: January 2024
Before new houses built next door, no parking spaces. And as a ppg member, greatly sad upon another 2 elderly folk, lost, and unable to get an appointment.. ( with elderly not a priority, again. ) Understaffed, undervalued underfunded, fault if goverments, whilst doing your best with oversubscription & no doctors. System going backwards not forwards.
GP surgery review: maritime-health-partnership
Title: Physio Appointment
Rating: 4 out of 5
Visited: August 2023
I recently completed an E-consult form in connection with a problem with my hand. I received a response later the same day for a face to face appointment with a physiotherapist the next day. It seemed so sensible to see a physio straight away rather than going to a GP. The physio I saw was very helpful and explained everything well. The problem persisted and I requested a follow-up appointment. Again I was seen quickly and on time. I realise that there are often problems at the surgery but on this occasion I felt I should praise them for a good service which was much appreciated.