janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: emsworth-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: February 2023
I was very ill and received immediate and exceptional treatment at home which probably saved my life. The Dr spoke with the ambulance people so the hospital was prepared. It was fantastic. Thank you
GP surgery review: emsworth-surgery
Title: Extremely well-organised practice
Rating: 5 out of 5
Visited: December 2022
Since I joined this practice as a patient in 2009, I've had always excellent care from Emsworth Surgery.  Despite the NHS being under tremendous pressure in the ongoing pandemic, this has not changed over the last 2 years when, unfortunately, I have needed their services more often. The e-consult system is efficient (& preferable to long waits in a crowded waiting room),  the receptionists and nurses have always been patient, helpful and kind, and the GPs thorough. 3 days before Christmas I had post-covid breathing difficulties. The receptionist I spoke to took the time to listen and respond appropriately: within 10 mins a GP had telephoned, and she offered an appointment an hour later. I picked up my medication from the local pharmacy the next day. This is excellent primary care at a time of huge demand - and much appreciated.
GP surgery review: the-elms-practice
Title: Quality service.
Rating: 5 out of 5
Visited: January 2024
I went for a regular blood test and was very nervous. The staff where so kind and accommodating and calmed my nerves very well. Have also been for other appointments. 10/10 every time.
GP surgery review: the-elms-practice
Title: Who is my registered doctor?
Rating: 5 out of 5
Visited: August 2023
Since my GP retired I have not been registered to a persific GP.  Very unsettled by this. Would prefer continuity.
GP surgery review: the-elms-practice
Title: Best injection
Rating: 5 out of 5
Visited: July 2023
I have to have biannual injections for my bone density. The Practice Nurse I saw recently gave me the best ever injection into my stomach. Regrettably I have had quite a few so I am able to compare. Thank you for your care and professionalism.
GP surgery review: the-elms-practice
Title: Great friendly professional service
Rating: 5 out of 5
Visited: July 2023
Following total hip replacement, the Nurse was very thorough when changing my dressing after 2 weeks. 2 weeks later, I rang for an urgent appointment which was booked the same day. The same Nurse removed the stitch I found, again very professional and friendly. Highly recommend this Practice. Easy check-in. Polite reception staff. Polite phone staff. Easy online forms and quick response. Efficient when ordering prescriptions online.
GP surgery review: the-elms-practice
Title: Amazing efficiency
Rating: 5 out of 5
Visited: July 2023
Found mole at 9am, by 11.20 I had been seen by a Dr, my fears allayed and all is well. Happy patient speedy and efficient practice…Hoorah!
GP surgery review: the-elms-practice
Title: Professional and helpful
Rating: 5 out of 5
Visited: July 2023
The blood pressure examination was conducted efficiently and thoughtfully in a personal manner with explanations and a clear course of action to follow.
GP surgery review: the-elms-practice
Title: Excellent clinical review and advice
Rating: 5 out of 5
Visited: July 2023
My yearly (diabetic) review today was extremely friendly and thorough. I had taken a list of several issues and questions about my condition and it’s management and all were dealt with in detail with helpful advice and information. I was also given the usual health “MOT” and was offered help in improving the “app” I use to monitor my blood glucose. All in all a very pleasant and useful experience which did not in any way feel rushed .
GP surgery review: the-elms-practice
Title: Always welcoming- always helpful
Rating: 5 out of 5
Visited: July 2023
Attended for annual heart mot. Excellent service. Un-hurried. Actively listened to my concerns and explained clearly what was happening. 
Reception staff also cheerful calm and helpful. Thank you so much.
GP surgery review: the-elms-practice
Title: Very friendly and professional practice
Rating: 5 out of 5
Visited: July 2023
Always quick to respond to enquiries and medical problems. Good monitoring of patient's condition and progress.
GP surgery review: the-elms-practice
Title: Exceptional practice
Rating: 5 out of 5
Visited: June 2023
We hear of poor service..long waiting times for appointments etc in many other area but The Elms practice is truly exceptional.  The reception  staff are always friendly, polite and helpful and go out of their way to achieve  what is asked of them.  The GPs also go above and beyond for their patients  in terms of fitting them in for a quick appt. even when busy. They are friendly  and get to know their patients...our Gp rang me regularly when my husband  was in hospital a few yrs ago  to ask how he was and also how I was coping. Just recently  we had a very quick response  and referral with a hospital  appt all within days. My husband  and I feel we are very lucky to have such a good team at the practice. We'll done ..you are all very appreciated.
GP surgery review: waterside-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Went to see physio who was very helpful, put my mind at rest.  Gave me great help with physio to do and how to do it properly. Was very thoughtful.
GP surgery review: waterside-medical-practice
Title: Outstanding Practice
Rating: 5 out of 5
Visited: February 2023
As a new patient to Waterside with complex health, I cannot praise them highly enough. 
Joining the practice was so easy & quick. 
I was literally registered overnight & given an urgent appointment the following day, the administration so efficient & responsive, amazingly so! 
From the staff on Reception, to the GPs themselves, everyone I’ve had direct contact with has been kind, caring, supportive, knowledgeable & responsive, I really couldn’t ask for any better.
Reception staff have done their utmost to help me when needed & the GPs I’ve had contact with have been nothing but outstanding, you know they really do care about you. 
Even under such continued demand & pressure, Waterside maintains its high standards & the effort needed to keep reaching those within such challenging times, cannot be underestimated.
It also takes Admin & Management staff to keep everything running as smoothly as possible & it’s so important to recognise the vital roles those people play too, as they often go unnoticed, yet without them nothing would work in the ways required. 
You can feel everyone at the practice works together to do their best for each and every patient, they so evidently have a ‘real team’ ethos & approach, you can see it & feel it.  
I am so grateful to each & every staff member at Waterside for everything they do, how they continually strive to ensure each & every patient gets the health care & support that they need & how they go above & beyond to keep providing the services they do in such challenging times. 
Thank you so so much to everyone at Waterside!
GP surgery review: waterside-medical-practice
Title: Wonderful Waterside
Rating: 5 out of 5
Visited: January 2023
I have recently needed a great deal of assistance at the practice due to I’ll health and can honestly say that from the Admin Team, Secretary and Medical Staff, l feel blessed to receive the highest standard of care, support, skill and efficiency at all times
GP surgery review: waterside-medical-practice
Title: Wonderful caring, compassionate practice.
Rating: 5 out of 5
Visited: August 2022
The practice doctors and staff have been very supportive, caring and helpful whilst looking after my late mother.  I lived away from her and when I had to call for help with her medical care nothing was too much trouble, if they weren’t sure they would find out and come back to me.  The doctors would come and visit her in her home and were alway kind, considerate and made sure to maintain her dignity.  They alway kept me informed about what was going on.  I couldn’t have asked for better care for her.  Thank you.
GP surgery review: waterside-medical-practice
Title: Telephone system improvement
Rating: 5 out of 5
Visited: July 2022
Hi Team, I want to thank the Waterside medical practice for the improvement on their telephone system. I rang yesterday morning at 0800 for an appointment. Instead of waiting in the queue I had the option of selecting 1 for a callback when I moved into first position. Which I duly received with an appointment to see a nurse. A very effective use of time. Thank you Waterside for the technical improvement in communications.
GP surgery review: waterside-medical-practice
Title: Didn’t phone
Rating: 1 out of 5
Visited: June 2022
I was told I would be called by 630pm the following evening .. I wasn’t .. no answer to telephone .. no email address .. no e consult available. V bad service
GP surgery review: waterside-medical-practice
Title: Poor customer service
Rating: 2 out of 5
Visited: June 2022
After receiving a telephone call on Monday 27th about my the results of my blood test I was given an appointment for Tuesday PM. I waited five hours for a telephone conversation from 01:30 to 17.30 to discuss my medication needs. I phoned the surgery at 17.00 to ask  if the consultation would still take place and was informed that I was next on the list, the conversation did not materialise. I waited five and a half hours to no avail, no apology and no further definite appointment this is a sad state and very poor patient service. I will now have to visit the surgery to find out when I have to book my next five hour time wasting appointment to have my medication need updated
GP surgery review: waterside-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
Over the last 3 months my wife has had numerous medical issues for which all the staff (Doctors/Nurses and receptionists) have been absolutely fantastic. The doctors and nurses dealt with all my wife's issues straight away and conducted themselves in a very professional manner. People criticise the GP and surgeries but in our opinion they have been life savers....this is not an over statement as far as we are concerned!. This a BIG thank you to all the staff involved.
GP surgery review: waterside-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
I can’t fault this surgery!! They have recently been so thorough with myself and also my daughter. 
They phone when they say they will and have a lovely caring way about them.
All the staff there are fabulous
GP surgery review: waterside-medical-practice
Title: 40 minutes on phone for appointment, then cut off.
Rating: 1 out of 5
Visited: February 2022
Trying to get an appointment for the doctors, started ringing at 08,00am only to get cut off after 40 minutes. rang back only to be told there's no appointments available. This has happened more than once, with the receptionist simply putting the phone down.
GP surgery review: derby-road-practice
Title: Amazing service
Rating: 5 out of 5
Visited: July 2023
I visited on 12th of July, called for ear infection was told to come straight away, saw a lovely paramedic who prescribed antibiotics and gave me all the advice needed. From call to consultation was 30 minutes. Amazing service. Were often too quick to leave a bad review but I feel derby road is brilliant, so credit where credit is due.
GP surgery review: derby-road-practice
Title: No Gp appointments
Rating: 1 out of 5
Visited: October 2022
Absolutely disgusting service and terrible experience. You spend 45 minutes on the phone to get through to the receptionist who says to go on e consult between 6pm-7pm in the evening. Unable to help or give me an appointment. I go onto E consult and it’s closed at 6.35pm and informed to try tomorrow. Let’s hope I don’t have a stroke as I am unable to get my medication reviewed. No wonder A&E is overloaded with patients.
GP surgery review: derby-road-practice
Title: Great practice.
Rating: 5 out of 5
Visited: October 2022
The staff listen carefully and then respond as is necessary with medication, referals and whatever else is necessary for the benefit of the patient.
GP surgery review: derby-road-practice
Title: good practice
Rating: 5 out of 5
Visited: May 2022
this practice is a breath of fresh air compared to the one i moved from, for a recent appointment i was seen quickly by a doctor and then an asthma nurse,from the receptionist to doctor and nurse i i was treated so well and am so grateful.
GP surgery review: derby-road-practice
Title: Shambles of a GP Surgery
Rating: 1 out of 5
Visited: January 2022
Very unprofessional receptionists, Doctors and nurses are ill equipped, Instead of helping you they go against you. And they palm you off to a email box that's probably never gets read. been waiting 2 and 1/2 years to get one condition sorted out! AVOID at all costs.
GP surgery review: lake-road-practice
Title: Prompt excellent service
Rating: 5 out of 5
Visited: November 2023
Thank you for providing excellent service, there are so many ways to access General Practice, which make it possible for all my family. We all work, and are busy. With patience, I can access this. You have addressed all our concerns, respecting our ideas and expectations. You have followed up after receiving advice from Secondary Care. You gave also been proactive with health prevention. Every encounter has been professional, courteous, friendly and prompt. Thank you for the great job you all do.
GP surgery review: lake-road-practice
Title: Booking a repeat GP appointment
Rating: 3 out of 5
Visited: November 2023
The experiences I have had with GPs at this practice has been excellent face to face and on the phone.  
However, my experience when trying to make a repeat appointment (that the GP asked me to do) has been dreadful. There are no appointments ever on line. It took 3 visits to the surgery to get  my last repeat appointment. Currently I have made three visits to get another repeat appointment and have not managed to get one.  Admin staff are variable in the way they  advise you. It is very upsetting to feel that you literally can't see a GP when you have been advised to.
GP surgery review: lake-road-practice
Title: Gone downhill since joining the other two surgeries
Rating: 1 out of 5
Visited: November 2023
Before Covid Sunnyside was brilliant and I would have highly recommend it and did.
But now, definitely not. I’ve been diagnosed with a rare illness and my doctor at the time was amazing, that Dr has since gone on long term leave so I’ve not seen them for a long time.
I keep getting sent over to Lake rd and seeing different Drs that don’t understand my illnesses and ask me questions like what do you want us to do?! Why are you on this medication?!

I go to them for help they are meant to tell me what’s best. 
They don’t listen. I don’t have much fight left in me and sometimes don’t see the point in trying to argue with them as they all just seem to look after themselves and not worry about the patients. 

It’s not just me it’s been the same for my mum, she’s disabled asked for the doctor to do a home visit because she was so ill they refused, a week later she tried again the only reason they came out was because my brother took over the call and my mum ended up in hospital. 
Which could have all been avoided if doctor had came out in first place. 

We both have compromised immune systems so have to be extra careful.
GP surgery review: lake-road-practice
Title: High blood pressure.
Rating: 2 out of 5
Visited: October 2023
I had an appointment with the Lake road surgery for 9-10 this morning I got there on time and then I was
Told I had to go to Sunny side surgery which is through Portsmouth in heavy traffic .I have never been there before and had to find it,so when they did my pressure it was high because I was so angry .
GP surgery review: lake-road-practice
Title: Great care shown
Rating: 5 out of 5
Visited: September 2023
I went in for a routine BP check following some alarming results doing the NHS Futures trial and had excellent care from start to what’s still ongoing. Within 24 hours I had received a prescription at my local pharmacy and had been for both blood and ECG tests between two of the surgeries in the practice. Consultations with the GP were excellent and each member of staff was exceptional. The ongoing care I am receiving is a credit to our NHS thank you.
GP surgery review: lake-road-practice
Title: Gone downhill since merging
Rating: 2 out of 5
Visited: September 2023
After sending in an E consult, which states that you would hear back from surgery after 48 hrs, I heard nothing. After a week I went in to surgery and asked if I had been forgotten, I was told I was on the list to be phoned to arrange an appointment. After two and a half weeks I was phoned and offered an appointment another 2 weeks later. Due to being at work when I received the phone call and being in the midst of doing other things I realised that I had completely got all .y days mixed up and would actually have been away that particular day. I went into the surgery after work and explained what had happened only to be told there were no appointments at all in Lake Road or Sunnyside and basically I would have to be put to the back of the list for a phone call to arrange another appointment. I asked how long this would take and was told they didn't know and I was 54th on the list. I went home to my husband in tears as I couldn't believe that I would have to wait even longer due to a small mistake and Confusion with my dates of being away. I do understand that GP surgeries are busy with a lot of patients but I just can not stand why it has got so bad especially when you are advised to do an E consult in the first place.
GP surgery review: lake-road-practice
Title: It's making people more sick
Rating: 1 out of 5
Visited: September 2023
I tried and tried to book appointment over the phone it cuts off or there closed because of staff training and when u finally get though there is no available appointments. I put several e consultants and never heard back. I feel for the surrounding community because this seriously a bad issue that making people even worse. I give up on this surgery
GP surgery review: lake-road-practice
Title: Good
Rating: 5 out of 5
Visited: August 2023
Individual receptionist very helpful doctor very thorough there was a problem getting my info across from q a rheumatology I do not know where the problem is but when I was told it was sent electronically and I went into surgery 10 days later to get appointment you did not have my info so I had to chase it
GP surgery review: lake-road-practice
Title: Good practice
Rating: 5 out of 5
Visited: August 2023
I usually go in to make appointments for bloods etc.or phone the surgery sometimes in a long queue sometimes not.but everyone's very helpful and much better now I can access. My results on line .
GP surgery review: lake-road-practice
Title: Island City Practice
Rating: 5 out of 5
Visited: August 2023
Perfect blend of a technology enabled practice that supports a people focussed approach. Had a text to invite me for health check and options to book in response to that message. I Was travelling but called the practice a couple of weeks later. They went above and beyond to find a suitable time for me. I saw 2 nurses who were both kind and caring and professional. I needed some follow up appointment. The nurse booked one for me (so great not having to go out to reception to do it). Then they recommended e consultations for the other two. The receptionist gave me all the information I need to make these and even recommended a push doctor appointment for one. I felt empowered and supported. Really lovely team but also I was very impressed with the use of technology not to mention the speed at which I have gotten follow up appointments. For a busy working parent, this was the ideal experience for me. The staff and the practice have completely exceeded my expectations. Huge thank you to the people who saw me and helped me! I appreciate being able to self-serve with different e-appointment options, being away from work or my family is difficult and everything about my patient experience took that into account!
GP surgery review: crown-heights-medical-centre
Title: Fed up of never being called for Mgus
Rating: 1 out of 5
Visited: November 2023
In May 2021 a doctor called me at home to tell me i had Mgus i had no idea what this was she said it could lead to multiple myeloma but that i did not have that but could read about it on the Macmillan website 
It frightened the life out of me and i was not able to even tell my children for 2 weeks.
Well thank God i am still here but she said i needed blood tests every 6 months
Not even once was i called for this test i always have to try and arrange it myself and have managed to do that until today. 

i joined a facebook group where most people say they are seen at the hospital why did i never ever see anyone about this?
Anyway I got up early for me today i went to town to have the test to be told it was for statins.
I had rung last week to make sure the doctor had approved the bloodtest for Mgus but he or she had not been told properly so put me down for statin check test which is due end of Dec
I said no and went and told receptionist now have to wait for another date 
Very bad indeed!
GP surgery review: crown-heights-medical-centre
Title: Very poor
Rating: 2 out of 5
Visited: October 2023
They use a n online booking system for appointments that would not allow me to book for a new condition. The practice manager responded to my query by telling me that I should follow the "tile" for a new condition. What did he think I was trying to do? Thats the part that doesnt work! Then, when I tried again (to se if the "broken tile" was now fixed, the entire system is offline all day. And like all such poorly performing organisations, can I find a telephone number listed to discuss it in person - of course not. They are hiding behind their (broken) internet presence. How the elderly and vulnerable or those with mental health problems are supposed to deal with this I have no idea!
GP surgery review: crown-heights-medical-centre
Title: Impossible to make an appointment
Rating: 4 out of 5
Visited: October 2023
Its impossible to make an appointment to see your doctor, trying via the links on their website no matter what time you try from early morning to late at night is just a waste of time, it comes up with a page "Online enquiries to Crown Heights Medical Centre are temporarily disabled" and its been like that for weeks.  They no longer accept setting up an appointment via phone and if you visit the surgery they say they can no longer allow you to make appointments in person you must do online!  I'm ill and can't get to see my doctor, this is disgraceful, unnecessary and disappointing for a practice which in all other ways is brilliant with an excellent staff and doctors.
GP surgery review: crown-heights-medical-centre
Title: Absolute shambles
Rating: 1 out of 5
Visited: August 2023
I have had multiple experiences with this clinic and its doctors and nurses being condescending and not willing to listen. As a person with mental health issues for well over 30 years, I know my body and my mind. I always prefer to speak with someone willing to listen and understand my point of view. The last two experiences I’ve had dealing with a doctor and a mental health nurse were appalling and left me feeling more depressed and anxious than before I called. They limit the times you can even try to make an appt and have no empathy or care when actually speaking to patients. I have not had a positive experience with this practice since a doctor I had regularly seen retired a few years ago. She actively listened and called me every week while I was adjusting to new medications. Not one other doctor had shown me the courtesy or respect of knowing my own condition and how my body feels. This practice needs a major overhaul, not the very least on how to talk to patients so they feel heard and seen.