janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: altrincham-medical-practice
Title: Fabulous, reassuring service
Rating: 5 out of 5
Visited: March 2022
I went for a smear test which normally hurts me. The lady that looked after me was so lovely - explained everything, was reassuring and made it an easy experience for me. Thank you so much
GP surgery review: altrincham-medical-practice
Title: Staff
Rating: 5 out of 5
Visited: February 2022
All staff, receptionists, nurses, doctor very helpful and kind
Thorough treatment and tests
Face to face not a problem
GP surgery review: ailsa-craig-medical-centre
Title: Great understanding
Rating: 4 out of 5
Visited: April 2022
When I called In the practice on behalf of my husband and my son I was dealt with very well and the staff understood perfect service
GP surgery review: ailsa-craig-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: March 2022
Ailsa Craig can't help me enough. Second to none. Receptionists, HCA's and doctors wonderful. Am 75 in July and have been a patient of this Practice since birth  going as far back to my grandmother! I'm so lucky to have the services of Ailsa Craig Medical Practice. Thank you for the wonderful support throughout the years and the hard work the staff provide to us your patients. Nothing is ever too much trouble. Thank you.
GP surgery review: ashton-medical-group
Title: Great nurses
Rating: 5 out of 5
Visited: October 2023
I have been having appointments with one nurse who has been very helpful, caring, informative & professional. Today I saw her colleague who was just as helpful & caring. I feel better & have some peace of mind that I’m being cared for & will use some of the tips to look after myself better.
GP surgery review: ashton-medical-group
Title: Booking appointment
Rating: 2 out of 5
Visited: October 2023
I applied for a appointment on Thursday 26th October. I'm still waiting for a response today 1st November. I am not happy. I intend to phone the surgery even though I've been told you can't make appointments eccept on the website.
GP surgery review: ashton-medical-group
Title: A caring practice
Rating: 5 out of 5
Visited: October 2023
I recently had a suspected mini stroke. I have been waiting for a scan and spoke to the gp today who is chasing this up for me. The staff and doctors here have so much empathy. They are brilliant
 I have had brilliant treatment for many years at this practice
 I can't praise them highly enough. They are amazing and truly care.
GP surgery review: ashton-medical-group
Title: Swift response
Rating: 5 out of 5
Visited: October 2023
I got dealt with swiftly and promptly,  they were a major help and couldn't thank them enough they listened properly and engaged to get all information needed quickly and efficiently to help resolve my issues
GP surgery review: ashton-medical-group
Title: Excellent
Rating: 5 out of 5
Visited: October 2023
Received a face to face appointment following on line consultation and tests. 
Was listened to and examined thoroughly. 
Excellent practice
GP surgery review: ashton-medical-group
Title: Good service
Rating: 5 out of 5
Visited: October 2023
Great advice from doctor who had time to talk and answer queries and I didn’t feel rushed. Also gave various options for my query.
GP surgery review: ashton-medical-group
Title: Fantastic practice
Rating: 5 out of 5
Visited: October 2023
Have several members of staff who specialise in their own area. Always helpful and friendly, they can now do a lot over the phone which is idea for us as we are so busy
GP surgery review: ashton-medical-group
Title: Analgesia review
Rating: 4 out of 5
Visited: October 2023
Had arranged  telephone  appointment  with Pharmacy team,arranged week before via receptionist. Spoke to lady,unfortunately  can't remember  her name,discussed the appropriate  analgesia requirements for very painful  knee,awaiting knee replacement operation,and she arranged  for repeat prescriptions to be maintained.
GP surgery review: ashton-medical-group
Title: Great service
Rating: 4 out of 5
Visited: October 2023
I used the online consultation for my son, it was very easy to complete and I receive a call within 24 hours! The lady I spoke to was lovely and very helpful
GP surgery review: ashton-medical-group
Title: Considerate
Rating: 4 out of 5
Visited: October 2023
Had a telephone consultation today, doctor was, friendly,  he listened to what i needed to say and took my thoughts into consideration. Came to a conclusion that was suitable for both sides
GP surgery review: gordon-street-medical-centre
Title: Indifferent
Rating: 2 out of 5
Visited: May 2022
Yesterday I was lucky to get an appointment with a doctor generally you can't but yesterday I did and I spoke to a young female doctor and felt I was being listened too and I was treated well,she left me feeling like she cared good for her we need more like her I was well impressed.
GP surgery review: gordon-street-medical-centre
Title: Don’t call you on your Appointment.
Rating: 1 out of 5
Visited: January 2022
I had a telephone appointment today. I didn’t get the phone call, so I contacted the surgery and I was told that the nurse will contact me. That didn’t happen, waited for an hour and then the surgery closed.

If you can’t commit to an appointment please let me know as soon as possible.
GP surgery review: gordon-street-medical-centre
Title: Very Poor System
Rating: 1 out of 5
Visited: January 2022
Firstly.  The phone systenlm is a shambles.  If you get through,  if,  and you are in a queue,  your not going to get an appointment if they havent rang back by 8.15.  Use the walk in centre is the only advise you get.  After the obligatory "all todays appointments are booked so ring back tomorrow",  so the process can be repeated.
Secondly,  the Patient Access app.   Well.  Again.  Log on precisely at 8am.  Would you believe it.....no appointments for same day.  You MAY be lucky to grab the 1 app left in a week or 2 weeks.  Utter mad system.  
I presume some may just book up these online appointments just in case,  as i was tempted but probablt wont need to as it was weeks away.
The surgery in general needs a complete overhaul and re think of how its run.
Not good at all.  And covid has highlighted this even more.
GP surgery review: stamford-house
Title: Vasectomy
Rating: 5 out of 5
Visited: September 2023
First minor op and was pretty nervous. Reassured throughout by the team and given thorough guidance and aftercare instructions. They helped take my mind off things during it, though I felt a lot less discomfort than I was expecting. Thank you, was first class all round.
GP surgery review: stamford-house
Title: Friendly and down to earth
Rating: 5 out of 5
Visited: September 2023
All the practice staff were friendly and helpful. A great experience overall for my procedure. Would highly recommend this surgery
GP surgery review: stamford-house
Title: Confident and caring staff
Rating: 5 out of 5
Visited: July 2023
Arrived as a nervous patient and was reassured, informed and cared for completely. The 2 individuals that work as a pair there are a credit to the surgery and the wider heath service.
GP surgery review: stamford-house
Title: Vasectomy
Rating: 5 out of 5
Visited: July 2023
On arrival I was very nervous the doctor and the two nurses explained everything in detail and soon helped me to clam my nerves the hole experience wasn't no were near as bad as I was expecting , I hardly evern felt a thing 
Definitely came out smiling as the nurse told me I would  five star treatment
GP surgery review: stamford-house
Title: Great staff very caring
Rating: 5 out of 5
Visited: July 2023
Just had a vasectomy and was worried I also have other problems which the team handled perfectly during my time here they made me feel safe and comfortable. Which is fantastic as I am a very unstable patient  thank you
GP surgery review: stamford-house
Title: Vasectomy
Rating: 5 out of 5
Visited: July 2023
A bit nervous but doctor and nurses put you at ease. Explained everything clearly and procedure was as described with minimal discomfort. Thanks
GP surgery review: stamford-house
Title: Great staff did a magnificent job
Rating: 5 out of 5
Visited: July 2023
Great staff did a magnificent job. I was quite nervous having a minor op , but they were brilliant all the staff and the doctor who did the operation.
GP surgery review: stamford-house
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Feeling very nervous before my vasectomy the doctor & nurse made me feel at ease before my procedure reassuring me at all stages.
GP surgery review: stamford-house
Title: Vastectomy
Rating: 5 out of 5
Visited: May 2023
All three staff members in involved took the time to explain what was going on. I felt comfortable at each stage from arrival to waddling out. Great communication before hand aswell.
GP surgery review: stamford-house
Title: Vasectomy
Rating: 5 out of 5
Visited: May 2023
Was obviously nervous when attending this appointment and the doctor and both nurses were very reassuring and put you at ease explained everything clearly. Really good experience thankyou all
GP surgery review: bolton-general-practice
Title: Very good practice
Rating: 4 out of 5
Visited: October 2022
I have been registered this practice last seven years and I believe this GP 
is providing  good service fairly 
Thanks
GP surgery review: bolton-general-practice
Title: Friendly and accommodating place
Rating: 5 out of 5
Visited: August 2022
All the staff are friendly accommodating and professional in what the do, they speak nicely and keep to time.
GP surgery review: bolton-general-practice
Title: Wonderfull practice
Rating: 4 out of 5
Visited: August 2022
They treat me respectfully, the staff are friendly, and the place is always clean. But the appointment time need to be shorter.
GP surgery review: bolton-general-practice
Title: Yes great
Rating: 4 out of 5
Visited: August 2022
Yes I am happy to testament for everyone and everything especially I am happy for your great full jop and treatment thank you
GP surgery review: bolton-general-practice
Title: great practice
Rating: 5 out of 5
Visited: July 2022
I had a blood test and the doctor who drew the blood was really cool It is important that the doctor and the clinic staff are wonderful in dealing and impressive in their work. I recommend people to you that you are really wonderful. Thank you all
GP surgery review: bolton-general-practice
Title: Absolutely fantastic
Rating: 5 out of 5
Visited: June 2022
They have been absolutely wonderful with me. I can't praise them highly enough. 
They are friendly, professional, willing to go the extra mile, they treat you like a person rather than just a nuisance. All in all I would give them 100 out of 10 lol.
GP surgery review: bolton-general-practice
Title: Great practice
Rating: 4 out of 5
Visited: May 2022
I went for a blood and I didn’t wait long before I got it done. She took her time and asked me if I was okay through the process as I said I hate needles.
GP surgery review: bolton-general-practice
Title: on a scale of 1 to 10 gives 3
Rating: 3 out of 5
Visited: May 2022
it is very hard to get through, you have to wait a long time to see the doctor, they usually give advice over the phone.  Doctors should see patients personally as often as possible
GP surgery review: bolton-general-practice
Title: Great practice
Rating: 4 out of 5
Visited: May 2022
Seen to straight away, nurse was very helpful helped me to remain calm and kept apologising because of the pain I was in
GP surgery review: bolton-general-practice
Title: Immediate response
Rating: 5 out of 5
Visited: May 2022
Well experieced staffs who understand and listen people. The GP has got very got very helpful  workers
GP surgery review: bolton-medical-centre
Title: Staff are so friendly and polite
Rating: 5 out of 5
Visited: July 2023
Came to the surgery and they was two lovely young ladies on and the made me feel really welcome!I was seen so quick the appointment wasn’t rushed!really lovely practice
GP surgery review: bolton-medical-centre
Title: Mixed review
Rating: 3 out of 5
Visited: June 2023
doctors/Nurses etc fine (if you can get an appointment) reception staff sit talking badly about other patients, the plastic screen around reception is not sound proof and the staff need reminding of this, 5 of us in the waiting room heard them talking badly about other patients. Reception staff speak to you like dirt on their shoe and advise on medication etc like a GP, would be interesting to see if reception staff are qualified to advise such detail before you’ve seen a GP. Before reception staff make someone look/feel stupid for not reading the sign about checking in on the touch screen maybe they should remember some people are different and could be dyslexic, suffering with mental health, anxiety, have processing problems etc, very concerning to listen to the way people are spoken to by reception.
GP surgery review: bolton-medical-centre
Title: Treatment disgusting
Rating: 1 out of 5
Visited: May 2023
Long term disabled ordered my repeat morphine and never got it went to surgery to find out and they said I need a medication review come back on Mon to speak to doc and this was on a Friday so now I'm in extreme pain waiting on more surgery and iv got no pain relief to take and nowhere to go for help do not register with this doc they even been in paper for messing priscritions about with people and they doing it again
GP surgery review: bolton-medical-centre
Title: Not Good
Rating: 3 out of 5
Visited: March 2023
Went to counter and was asked how she can help me, I proceeded to tell her my appointment time and who with, she immediately dismissed me and palmed me off to the self checkin where I told her I prefer human interaction but just got funny looks, as a result of this I forgot to give her a new prescription from the hospital for new heart tablets so I still need to go back, not really much point employing her if she wants me to do her job for her.
GP surgery review: bolton-medical-centre
Title: Shocking practice
Rating: 1 out of 5
Visited: February 2023
This practice is an absolute shambles!! Over 110 phone calls the practice and no answer on the phones, This isn't the first time and won't be the last time, Also prescriptions are never done on time or are "Forgotten/Left off
GP surgery review: bolton-medical-centre
Title: Thanks
Rating: 5 out of 5
Visited: January 2023
Just a short note of thanks to the receptionist who helped with transport for my elderly uncle.  Really caring and went above and beyond my expectations 
Sam
GP surgery review: bolton-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
No waiting around
In and out within minutes 
Bloodiest the best I have had 
In and out blood taken 
No aching arm or bruise  thankyou
GP surgery review: bolton-medical-centre
Title: Diabetes Treatment
Rating: 5 out of 5
Visited: December 2022
Blood pressure and weight taken plus Bloods for the diabetic centre and Bolton Medical Centre. A diabetic foot check was offered but I declined. The nurse was very professional and caring right from the outset I was at ease and cared for. Thank you so much for a truly painless visit.
GP surgery review: bolton-medical-centre
Title: Extremely Poor
Rating: 1 out of 5
Visited: November 2022
been ill for quite some time now, GP's just send you in circles for the same blood tests over and over again, do not listen at all and give a very unwelcome vibe. They sound like they just want to get rid of you and constantly cut you off, if it is on your record you suffer with mental health issues the GP should surely see this and allow you to actually speak. once again fobbed off with another appointment which is nearly 3 weeks away and made to feel like i could not discuss what i actually called for. GP called 20 mins early caught me off guard anxiety through the roof, appointment lasted 6 mins and most of this was GP cutting me off. yes the surgeries are under immense pressure but i have another 3 weeks of suffering feeling like i have just been brushed off once again and not able to speak for myself. very deflatng speaking to these GP's. Reception team and nurses always very friendly and great.
GP surgery review: bolton-medical-centre
Title: Disgusting processes
Rating: 1 out of 5
Visited: November 2022
Waited weeks for an appointment, waited all day for a telephone appointment because apparently face to face doesn’t exist now unless the doctor see’s fit, gone over my appointment time by 3 hours, doctor is “slightly” behind but will call within 2 hours. Next pre bookable end of December !! I’d love to know how some of the reviews are getting same day appointments!!
GP surgery review: bramhall-health-centre
Title: Wonderful service
Rating: 5 out of 5
Visited: January 2023
I called at 9.30 for an emergency appointment for my husband . He was seen by 11am  by the duty doctor .The receptionist was very helpful and our Gp was very empathetic and thorough. We felt very reassured that all necessary tests were ordered and we could get in touch easily if we had more concerns.
Thank you .
GP surgery review: bramhall-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2023
Receptionists are always kind , calm and efficient 
All staff give excellent care and feedback and I feel very lucky to live in Bramhall given the standard of care
GP surgery review: bramhall-health-centre
Title: Friendly efficient practice
Rating: 5 out of 5
Visited: December 2022
I am very fortunate that I visit the practice infrequently but I am always struck how friendly and efficient Bramhall Health Centre is.  The reception staff are extremely helpful, the place is exceptionally clean and I have found the Doctors and Nursing staff very caring and professional.
GP surgery review: bramhall-health-centre
Title: Excellent service
Rating: 4 out of 5
Visited: December 2022
I called this morning at 8am as my daughter was very ill with suspected tonsillitis 
Advised she would be contacted
She received a text to send a photo & then has a call to confirm a prescription for antibiotics would be sent to a local chemist later today
Really excellent & appreciated for people who are happy to use technology & not needed face to face this service is really useful , quick & easy 
Hopefully it keeps face up face appointments free for elderly or non tech savvy patients
GP surgery review: bramhall-health-centre
Title: no forward appointments
Rating: 1 out of 5
Visited: November 2022
I had a doctor's appointment today, 14/11/22, at the surgery's request. During the conversation it was suggested that I could change a medication which might help better. So I endeavoured to make an appointment with the practice nurse who would show me how the medication should be used. The next available appointment was for 22/11/22 so I agreed to that. However, I was told I could not make a forward appointment but would have to call on the 21/11/22 and presumably hope it is still available. This is what makes people not to bother making appointments. There doesnt seem any explanation from the surgery the reason for this procedure. So forever how long I shall have to do without the new medication. Thanks a lot.
GP surgery review: bramhall-health-centre
Title: Mixed feelings
Rating: 4 out of 5
Visited: October 2022
Recently attended for tests and cervical screening and the relevant members of staff put me at ease and talked me through the procedures.
On the whole I’ve found medical and clerical staff to be approachable, helpful and professional, however some automated systems really let the practice down. Have had a couple of appointments cancelled at very short notice, without apology, by a text message which bluntly reads ‘your appointment has been changed or cancelled’. They seem to have worked to improve patient experience over the last few years, though waiting for your call to be answered can be testing (and the hold music is appalling!) Overall much better than they used to be though.
GP surgery review: bramhall-health-centre
Title: Text message needs to be a bit more informative
Rating: 2 out of 5
Visited: October 2022
Received a message from Bramhall Health Centre "your appointment at Bramhall Health Centre on xxx-Oct-2022 at -Time- has been changed or cancelled".  This is really confusing because it does not tell me for whom's appointment (it could be my mum, my dad or myself).  And if it has been changed, the message could have included the amended time/date, or if I have to ring in to re-arrange.  Information like this in text messages could help to reduce the general call queue.
GP surgery review: bramhall-health-centre
Title: trying to understand your website
Rating: 2 out of 5
Visited: October 2022
Your website is like going a minefield. Trying to get a prescription is another minefield. Click on repeat prescription and you get error 404. I would have liked to have some statins, but no, never mind.
GP surgery review: bramhall-health-centre
Title: Excellent experience
Rating: 5 out of 5
Visited: August 2022
Extremely fast response to my request, with a phone call from a clearly knowledgeable and very pleasant GP.
GP surgery review: bramhall-health-centre
Title: Fantastic doctor
Rating: 5 out of 5
Visited: June 2022
The (new-to-me) doctor requested that I return for an appointment one week after original consultation. The care, consideration and concern expressed was second to none. I left feeling reassured and  more confident - with a clear view of what to do next. Nothing was too much trouble. Heartfelt thanks..
GP surgery review: cheadle-hulme-medical-group
Title: Great Cross Service
Rating: 4 out of 5
Visited: November 2022
Leading up to a knee replacement operation my husband experienced a severe reaction to an antibiotic. The swift action and superb communication of;
the pre assessment team at The Alex (NHS), Cheadle Hulme Health centre and 
the Chemist in Cheadle Hulme (staff and Pharmacist), meant that a quick change of antibiotic was possible with both the GP and Consultant’s approval and for the operation to go ahead on schedule (today). Thank you all for your perseverance and kindness.
GP surgery review: cheadle-hulme-medical-group
Title: Unable to reply to doctor’s email
Rating: 2 out of 5
Visited: November 2022
Received an email weeks after leaving a message but cannot reply to the email. Why can’t the doctor accept an email back?
GP surgery review: cheadle-hulme-medical-group
Title: Excellent, Thank you.
Rating: 5 out of 5
Visited: November 2022
I was seen at short notice by a doctor on 28/11/2022 due to complications I was experiencing following surgery. This doctor was the first medical professional to recognise immediately that I was at risk of DVT and arranged my immediate admission to A & E.  I was diagnosed with a large blood clot in my thigh and was receiving treatment within hours. I owe this doctor a huge debt of gratitude. Thank you.
GP surgery review: cheadle-hulme-medical-group
Title: Shocking service
Rating: 1 out of 5
Visited: November 2022
We have been struggling to get through on the phone for weeks often spending 30 minutes plus holding on the line two or three times a day. Phone system totally inadequate. Can’t leave a bad review as shows error! Daughter been trying for weeks to sort treatment.
GP surgery review: cheadle-hulme-medical-group
Title: Helpful Staff
Rating: 5 out of 5
Visited: November 2022
I moved my family to this practice in 2020.
I fortunately haven't required any medical care, however the care both my children have received has been excellent. When required I have managed to secure a same day appointment. My baby daughter was swiftly diagnosed with an ear infection and treated with antibiotics and more recently I was reassured that my son's high temperature and aches and pains were the result of a virus. 
The only difficulty is getting through on the phone. It always takes over half an hour.