janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-blithehale-med.ctr.
Title: Terrible service
Rating: 1 out of 5
Visited: September 2023
This must be the worst gp practice ever. Impossible to speak or make an appointment with the doctor. Done an online consultation with was informed that can take two days for the doctor to call you. Had a text in the evening from the practice stating the doctor will call me on 7:30 pm. 

No one called, and I am not holding my breath for a call tomorrow. 

This was my family GP practice since I was a baby. Everyone moved due to poor service. Looks like I will be doing the same!!
GP surgery review: the-blithehale-med.ctr.
Title: GP is 50 minutes late and rude receptionist
Rating: 2 out of 5
Visited: August 2023
It’s hard to get an appointment. When you get an appointment then GP is late to see but over 55 minutes!!! And receptionist kept asking to be patients. !!!!
GP surgery review: the-blithehale-med.ctr.
Title: Worst reception team
Rating: 2 out of 5
Visited: May 2023
They never pick up the phone. A lot of attitude from the front team. They’re all way too comfortable and forget to be professional. Eventually I walked in to book my appointment. 
The doctors are good but the reception team is easily replaceable with an online system.
GP surgery review: the-blithehale-med.ctr.
Title: Receptionist Careless
Rating: 2 out of 5
Visited: February 2023
I called to make an appointment with a doctor as the online website  advised me speak to the surgery as they could not help. It said urgently.   I spoke to the receptionist who asked more question than a doctor would  and then he informed me that he would put me on the waiting list and to expect a call maybe today or tomorrow. I had to ask him how would he enter me on the waiting list when he didnt ask me my name or phone number. He says I forgot.  Most of the receptions are plain insolent  and this is a perfect example. He did not even apologise. Just said I will transfer the notes to your name. When I repeated he said I forgot, give me your date of birth.
GP surgery review: the-blithehale-med.ctr.
Title: Thank you
Rating: 5 out of 5
Visited: December 2022
I just want to thank all of the staff at Blithehale. I have had a challenging year with my health. You have always been there. You are kind, efficient and listen. I know things are hard in the NHS, but I have never felt anything but safe and cared for. I wish you all well for the festive season and the New Year.
GP surgery review: the-blithehale-med.ctr.
Title: Some constructive feedback
Rating: 4 out of 5
Visited: November 2022
Very good surgery but... and this is a big 'but' - everytime I come into the surgery the receptionists are gossping away. Even if they see patients that need serving they ignore us and continue gossiping away about personal issues. I understand we're all human and we need to left off steam, but pleeease serve me and let me sit down, and then by all means go about your day and continue your gossiping. Very unprofessional and really letting the surgery down.
GP surgery review: the-blithehale-med.ctr.
Title: treated not nicely by the nurse
Rating: 2 out of 5
Visited: October 2022
The staff at reception were really nice and helpful, but one of the nurses were not nice to me. 
When we have a conversation on the phone, the nurse hung up before I could finish speaking. 
Besides, the nurse didn't provide any precautions or tips needed, which i would normally get from other gps. 
When we met, I was told simply because i asked normal questions about medicine.
 
I thought it is one of nurses' responsibilities to answer patients' normal questions about medicine, especially when it might seriously affect patients' health.
I didn't expect i would be treated poorly, which made me feel terrible.
However, the receptionists were really nice and helpful, which made me feel a little better. Thank you guys.
GP surgery review: the-blithehale-med.ctr.
Title: Very, Very Impressed!
Rating: 5 out of 5
Visited: September 2022
I was referred here by my local Health Centre, 'Out of Hours' appointment. I instantly felt a deep trust in the GP who saw me. I was early but was seen almost immediately and it was so good to have a doctor who was friendly, who really listened and examined my wounds in a very natural way. Although I was resisting accepting anti biotics before going, I trusted this doctor and so  accepted them! Can I  register with Blithehale?
GP surgery review: the-blithehale-med.ctr.
Title: Great practice with helpful staff
Rating: 5 out of 5
Visited: July 2022
I've always found the staff at the practice to be very helpful and approachable. They have offered me a really efficient service and the practice is run very smoothly, even during very trying times. Thank you
GP surgery review: the-blithehale-med.ctr.
Title: Excellent Surgery
Rating: 5 out of 5
Visited: June 2022
Myself and my family have been using this surgery for several years and have found it constantly good.

My most recent appointment was made via eConsult. I received a phone call from Blythale within half an hour which I was very impressed with. Following this they organised a face to face appointment for me within a few days and we’re extremely thorough in fully investigating my health concern. Everyone I encountered at the surgery was helpful and personable. I would definitely recommend this surgery.
GP surgery review: the-spitalfields-practice
Title: Worst service ever
Rating: 1 out of 5
Visited: May 2023
Front desk staff are so rude very unprofessional.Even time you call appointment for your 5 years old baby they said you call 111 or go to emergency. 
This GP practice should be shutdown soon
GP surgery review: the-spitalfields-practice
Title: such a battle to get an appointment
Rating: 1 out of 5
Visited: March 2023
Such a battle to get an appointment.

1) when calling to book an appointment there are never any available even if you say you can wait 3-4 weeks as it isn't urgent.
> the receptionist then advised to call back at 8:45am the next day to ask for an emergency appointment, even though it is not an emergency, but this is the only way to get an appointment

2) calling at 8:45am to get an emergency appointment. 
* Calling at 8:44am: "sorry the surgery isn't open yet, please call back during opening hours".
* Calling at 8:45am on the dot: "you're now 48 on the queue".
After being 33 minutes on hold and being from 48 to 9 on the queue the call hangs up.
* I called back straight away, and the Receptionist answered after being on hold this time for "only" 15 minutes. The Receptionist says, "sorry no emergency available as they've all been given, call back tomorrow morning". But I've been calling the practice for 3 days at 8:45am and every day is the same.

When complaining about it the Receptionist says got to the A&E department > this is extremely unethical as my medical issues are not urgent, no wonder the A&E is always full as most surgery do not give any appointments.

Other advice by the Receptionist calls 111. I do call 111 but their advice is call your doctor.

This was the same scenario before the Pandemic but has gone so much worst since.
The practice needs an auditor to come & review.

Additionally, doctors are always either on annual leave or they’re sick.

Furthermore, the whole practice isn't tidy, so many posters displayed they don't make sense anymore, they just look like advertisements instead of medical poster. 

There is a tablet to book your arrival (at least pre-Pandemic) and 9 times out of 10 it was not working, so you had to wait so long at the reception.

Receptionists are not very friendly either (some are luckily).

However, if miraculously, you do see a doctor, there are mostly very polite and nice - well that was pre-Pandemic as since I never manage to see any. The face-to-face consultation barely last 5 minutes, this includes research on google, taking the tension and writing prescription. So can't call that a consultation.
The phone consultation that I finally had after calling for 3 days in a row was equally from a very nice and polite GP but that lasting barely 5 minutes, I didn't have time to list all my symptoms, so she let me talk and the whole call lasted 12 minutes, including the explanation of the medicine she was giving me as these were new to me.

Do not register there. I'm trying to find a new surgery but, in my area, they aren't taking new patients.
GP surgery review: the-spitalfields-practice
Title: Caring Doctor and great pratice
Rating: 5 out of 5
Visited: January 2023
This was my first time at this practice. True it took a while to be able to book a phone appointment initially, which then got cancelled last minute. But when I finally got to speak with a Doctor she was very caring and took my (minor) issue very seriously. She was able to see me face-to-face the same day and prescribed some more tests to make sure everything is OK. I honestly expected my issue to be brushed off as "stress" but it was great to see that it was taken even more seriously than I personally did! So far a great experience and really recommended. Thank you!
GP surgery review: the-spitalfields-practice
Title: Abmost nothing to recommend it.
Rating: 1 out of 5
Visited: December 2022
I have over many years lived in five different countries including developing nations and this has to be by far the worst medicaI clinic (and more generally the worst system) I have experienced.  The front desk is diabolical to the extent that one wonders if the people manning it have to pass a 'little dictator' test to get a job.  I have never seen a reception staff member smile or show any sense of empathy. I have seen them refer people 111.   I have had two previous practices in the Uk and none have been particularly good but this one excells.  Getting an appointment is almost impossible, and when you get one it is on the telephone.  I had a previous practice that had a telephone service - you could book a call to a doctor if you had a question about an existing condition - questions about dosages, side effects of new medicine or changes in a condition - matters that didn't need face to face discussion but not telephone appointments.   I recently waited a month for a telephone appointment.  On one occasions I rang up with serious symptoms of an illness and was told to call 111.  I knew that 111 would refer me to a & e so went directly there - instead of a five minute walk to the practice, it was a bus trip to a & e for an illness, though serious, could have been dealt with at the clinic.  And mistakes with prescribing - I won't discuss them here - but they can be quite dire.  Periods left without medication because apparently nobody reads existing medical records.  The doctor I have occasionally got to see, is quite pleasant, but by the time I get to see them I have usually got a diagnosis to give them.  All I need is the appropriate medication and these days I research that before I go too.  I find this limited 8am to 6pm on weekdays service ridiculous.  I am came from a system where the standard opening times for clinics  7am  until 8pm, as well as a Saturday clinic.  In addition there were walk-in 24 hour clinics that were free to all. That seems to be the norm with most comparable western countries, all of whom have national health services although Brits seem to think the Uk Nhs is only one.  And there is no after hours service either.  It's 111 or a & e - no wonder a & e is overused.  I do not know whether this clinic is so poor because it is a reflection of the entire system, but it has major issues and is most certainly in need of an administrative shake-up and some change of attitude.  And perhaps some decent staff training for the frontline staff.
GP surgery review: the-spitalfields-practice
Title: Worst practice
Rating: 1 out of 5
Visited: November 2022
The doctors are diagnosing patients without a face to face appointment. All they offer is telephone consultation. You’re told to call at 8:45am if you want an appointment but once you’ve called your left holding behind 40+ patients. Once your call is answered your told no appointments are available. This practice has gone worse since the pandemic. The practice I believe needs an auditor to come & review. Doctors are always either on annual leave or they’re sick. 
They’ll instead refer you to go A&E or call NHS 111.
GP surgery review: the-spitalfields-practice
Title: Worst GP surgery ever
Rating: 1 out of 5
Visited: October 2022
Fail to send my repeat prescription to my pharmacy every month. When pertained the medication in the first place I wasn’t seen in person and I had to ask what dosage they were putting me on. Lack of information. 
Receptionist is rude. 
Had a telephone conversation with someone while talking to me at the same time. 
When I was advised by 111 to ask them for a telephone assessment, they couldn’t care less and just told me they had nothing available. I was scarily Ill. I have asthma and anxiety and depression. Not once was nay treatment offered to me. 
I feel scared to even belong to this practice for my own health. After reading previous reviews I’m concerned that this place is even still open.
GP surgery review: the-spitalfields-practice
Title: Poor service
Rating: 1 out of 5
Visited: August 2022
I request my repeat prescription from my local pharmacy.  This is some 2/300 yards from my home.  I am seventy years old and find it difficult to walk far.  For the umpteenth time this surgery has failed to send the script to the pharmacy and I have to go and collect it from the surgery.  I find the service very poor.
GP surgery review: the-spitalfields-practice
Title: Chaotic practice
Rating: 2 out of 5
Visited: May 2022
I attended for a scan not as a patient on their books and I observed the following; unfriendly receptionist, deeply untidy everywhere, signage that made no sense. The place seemed really neglected and whilst the scan practitioner was pleasant, I was distracted by the sheer mess of the place. A good manager is needed at The Spitalfields Practice.
GP surgery review: harley-grove-medical-ctr.
Title: Awful
Rating: 1 out of 5
Visited: May 2023
I’ve been living in Bow for 7 years now and every single time I have an appointment with Harley Grove I have to call them and chase them after for answers / results (and this is usually months after!!) and then even when I do they don’t get back to me.

One time they even gave me the wrong results from a smear test - and it wasn’t until a month later someone else called me to tell me I actually had bad cells. And needed to go to a specialist. How that can happen is beyond me!! 

I feel like they rely on their receptionists to answer questions which is why things are often wrong and info not delivered properly, 

I would stay away and find an alternative local practise if living in this area.
GP surgery review: harley-grove-medical-ctr.
Title: You can never speak to a GP let alone see one
Rating: 1 out of 5
Visited: December 2022
It seems as though reception will do anything to not let you speak to a GP. I submitted an online request when heavily pregnant and was called back 48 hours later by reception telling me to go to pharmacy when I really needed to see a GP. They let me have a call for that day in the end but then the GP said to call back if I got worse for an in person check up. I did get worse and called back but was told I couldn't have an appointment with any GP or speak to anyone. 
Its crazy how impossible it is, I was very ill and very pregnant and just wanted to see someone for a check and medication if needed.
GP surgery review: harley-grove-medical-ctr.
Title: Bad experience
Rating: 1 out of 5
Visited: October 2022
Incompetent, Been waiting for 6 weeks to get and xray when my chest specialist can get me an Xray in days, Went there today and another patient there was unhappy about the service as well, I will be changing surgeries that s for sure
GP surgery review: harley-grove-medical-ctr.
Title: Great Practice
Rating: 4 out of 5
Visited: October 2022
The doctors here are so kind and accommodating. Myself and my family have been well looked after over the years and I couldn’t recommend them more. It’s easy to get appointments and use the accurx e-consult. Telephones are answered quickly by polite and helpful reception staff.
GP surgery review: harley-grove-medical-ctr.
Title: Terrible
Rating: 1 out of 5
Visited: September 2022
I have been unable to speak to anybody after spending a lot of time c 4 hours calling through 
Very confusing practice for a patient - I believe they used to use econsult, which is still on the messaging service when calling up, on their website there is nothing about econsult on the system. 
They refuse to do face to face appointments and only offer calls with DR even if challenged saying that you want to see a doctor face to face.  They do not call on time so you inevitably miss the call, there is no number or how best to get in touch.
It is very worrying that people that really need care will not struggle to get access to care from this practice
GP surgery review: harley-grove-medical-ctr.
Title: Absolutely awful
Rating: 1 out of 5
Visited: June 2022
Been sending econsults daily. Been getting no calls back. Been sending me messages on my phone without calling. Avoid avoid avoid!
GP surgery review: ruston-street-clinic
Title: Not so good
Rating: 3 out of 5
Visited: October 2023
I rang the surgery this morning as I am an OAP aged 76 after waiting over 20 mins the receptionist answer and ask for date of birth I told her that I am suffering from dizziness can I speak to a doctor the lady told me they are short staffed and offered an appointment at a different surgery I told her I am 76 years old and would find it difficult to get there the lady said that's all she could offer I then asked for a telephone consultation the lady couldn't offer me anything which I find very poor all she kept on saying was they were short staffed I think that is a poor excuse for a service but even worst was the lady then cut me off without any warning
GP surgery review: ruston-street-clinic
Title: Answering the phone
Rating: 3 out of 5
Visited: August 2023
On a number of occasions I have been 1st in the queue for over 30 minutes and at one day for 1 hour 45 minutes. When I do get through I cannot leave a message and told to go on line. Why is it that you automatically assume that I am computer literate or indeed have one at all.
When I have managed to see a doctor, I have no complaints. I have contacted the surgery everyday for 4 days begging for my results, everytime being told that nothing had been done from previous calls.
GP surgery review: ruston-street-clinic
Title: Excellent service despite NHS pressures
Rating: 5 out of 5
Visited: May 2023
The online system for appointment works really well and I have always heard back from a doctor either the same day or by the next working day. It makes such a difference to not have to call at 8am and be on hold for a long time, like what happens at many other practices, and the form is really straightforward to fill out. 

All the contact that I have had with the doctors (both face to face and over the telephone) has been fantastic, with helpful explanations and I feel that my concerns have been taken seriously. Given the level of strain that both NHS hospitals and GP practices are under at the moment, I feel very lucky to be able to access medical advice this easily.
GP surgery review: ruston-street-clinic
Title: Great GP practice
Rating: 5 out of 5
Visited: May 2023
I’ve been a patient here for over 40 years and would highly recommend it! The online system is really good now that you submit the form, get a text confirmation and then a doctor gets in touch during the day. My issues have always been resolved in a timely manner and I am treated really well. They also have an asthma/breathing specialist now who is great at his job and has given me some good advice recently. My mum and son are also patients here and have also been treated in the same professional and efficient way as me. I’m never afraid to contact the surgery if I’m unwell, they always respond quickly and deal with it. You won’t go wrong at this practice!
GP surgery review: ruston-street-clinic
Title: Great practice!
Rating: 5 out of 5
Visited: December 2022
Friendly and efficient. Clear explanations, speedy action, very professional. And kind. All in all a very comforting and reassuring experience from reception to healthcare assistant to doctor. Thank you!
GP surgery review: ruston-street-clinic
Title: Fantastic service
Rating: 5 out of 5
Visited: August 2022
Compassionate, effective and knowledgeable GP's that offer me and my family a great service. I have always been able to access GP support via online or phone call. 
Practice Nurses and reception staff are always polite and helpful too. 
Given the pressure that our GP's and practice staff are under to deliver a service to the community, they do their very best to support me and my family.
GP surgery review: ruston-street-clinic
Title: Outstanding
Rating: 5 out of 5
Visited: March 2022
When I have needed help from my doctor at this clinic over the last few years she has gone above and beyond in the service that she has provided.
GP surgery review: ruston-street-clinic
Title: Worst practice
Rating: 1 out of 5
Visited: January 2022
This is the worst GP I ever had in London. They never take appointments unless is online. However, most of the time the online appointment is unavailable and if you are lucky to get one, the GP asks to send you pictures of your problem.
Even during the 1st wave of covid, I got an appointment with a different practice. Here is impossible all the times!
GP surgery review: st.-stephens-health-centre
Title: Getting an appointment is a nightmare!
Rating: 1 out of 5
Visited: December 2023
On Wednesday 29th November I telephoned the surgery to make an appt and after a long wait for the phone to be answered I was advised that I couldn’t make an appointment over the phone and had to use the online support facility which wouldn’t be available to use until the next day and was advised to get on line early (8 am). I did this  on Thursday 30th November and outlined my symptoms etc., and @ 9.22 am that day I received a text from one of the GPs to say that an appt would be made and one of the admin team would be in touch. I hadn’t hear anything so phoned the surgery on Friday 1st December and was advised that they would chase the admin team. I asked why it wasn’t  possible to book an appt now on the phone and was advised that they were a receptionist and only admin people could book appts. I did not hear anything and chased again on Monday 4th December and once again as usual I waited a long time for the phone to be answered (usually about 40 minutes). When I got through and explained why I was calling the person asked ‘shall I book an appt for you now? 
My complaint is this : why couldn't an appt have been booked when I first contacted the surgery near 6 days ago and spoke to a receptionist? The process appears to be applied on the whim of the receptionist and my experience of this surgery on this occasion 
(& many times in the past) is that the procedures are in place for the benefit of the practice and patients are treated as a nuisance. We deserve an efficient service and this practice is anything but efficient.
GP surgery review: st.-stephens-health-centre
Title: Terrible
Rating: 1 out of 5
Visited: August 2023
My ears have been blocked, surgery refused to give appointment, went pharmacy they gave me ear drops but was told not to use unless ear infection. Went to the surgery again to see if I can get a check up rude receptionist who seemed very smug refused to give an appointment for a check up said that’s what the ear drops are for, I then asked even if I have ear infection still refused to give an appointment - been suffering over a week now
GP surgery review: st.-stephens-health-centre
Title: Terrible surgery
Rating: 1 out of 5
Visited: July 2023
Terrible service, disappointed with this surgery. The reception team seem to have an ugly attitude don’t understand how they’re still working there, their service is slow and terrible, and seems like the team do not know what they’re doing.