janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: stokenchurch-medical-ctre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: April 2023
We have been registered at this surgery since 2021 and I honestly could not rate them higher. All staff have been pleasant from admin, reception, nurses through to GPs - I cannot fault them. Response times for appointments are superb and appointments and follow ups are thorough and professional. Myself, my Husband and 3 year old Daughter have had various appointments in the last 2 years and the service has been great. 
Having lived in a London Borough previously for 36 years I can tell you what a stark contrast it is. Hour long Hold times and at least a 8 day lead time for an appointment is the norm - which shows the stretch the NHS is under. 
Thank you to SMC - your service is very much appreciated!!
GP surgery review: stokenchurch-medical-ctre
Title: Lovely staff, dreadful admin
Rating: 1 out of 5
Visited: April 2023
Had a blood test on 11th April, a (locum?) GP called me a couple of days later, asked me to change BP meds and monitor bp and report it back to practice in a weeks time. Have been trying to do this for three days through econsult whis has been unavailable for three days after 9.30 am.
GP surgery review: stokenchurch-medical-ctre
Title: E consult - what a farce!
Rating: 2 out of 5
Visited: April 2022
Asked to have an annual diabetic review used to be easy, phone and make an appointment. Now have to use e consult but how? No links or instructions on Medical Centre website!! This is NOT an improvement, just impossible to make this annual diabetic review!
GP surgery review: stokenchurch-medical-ctre
Title: E-consult unsatisfactory and administration inefficient
Rating: 1 out of 5
Visited: April 2022
Following e-Consult I have rarely spoken to the same doctor twice so have to re-explain everything each time. With no inkling of when a request will be answered, I often miss a return call and am left with a voicemail which I cannot then query except by submitting a further online request. This has wasted so much time for the surgery and me that could have been avoided by a 10 minute GP appointment in the first place. But I have found it impossible even to speak to a doctor's receptionist on the telephone. This is not a fit for purpose service.
Compounded by medical reports sent to surgery not being filed in my records. I attended personally in April to deliver second copy of medical report which it now transpires has also not been filed in my medical records. Have been requested to deliver a third copy. I imagine that high blood pressure is something many patients experience when trying to deal with this surgery.
GP surgery review: stokenchurch-medical-ctre
Title: Fast, effective and responsive care
Rating: 4 out of 5
Visited: April 2022
I put an e-consult in on Monday morning. Telephone call received that morning and triaged by medical student who was very good. Appointment made for later that morning. I was in the surgery for over an hour receiving excellent treatment. Saw a medical student, a GP and a nurse. All tests done there and then. Received follow up call that evening and the following day with texts giving further information. I felt genuinely cared for by all concerned. Thank you to all staff involved!
GP surgery review: wye-valley-surgery
Title: Rude receptionist
Rating: 2 out of 5
Visited: December 2023
Doctors are great. Knowledgeable and professional. Reading the other reviews, the physio and nurses also are very good. However, the receptionist is appalling. Very rude and abrupt. Shows absolutely no sympathy or even empathy and tries to find a reason to not give an appointment (I understand they need to triage, but having established the need for an appointment, the receptionist was still trying to not book my son in for an available slot-risking him not been seen at all that day). I wish she would speak to others how she might want to be spoken to when calling up to seek medical care for a loved one. Extremely disappointing.
GP surgery review: wye-valley-surgery
Title: Absolutely Terrible
Rating: 1 out of 5
Visited: December 2023
Spent 30 minutes in the phone when I became number one caller had to wait another 15 minutes, never call them they are absolutely rude, disgusting attitude and they were purposely leave you waiting. Disgusting behaviour, absolutely horrid call staff with a horrible malicious attitude. Then they tell me they have no appointments call back tomorrow.
GP surgery review: wye-valley-surgery
Title: Rude receptionist
Rating: 3 out of 5
Visited: November 2023
I really can't say anything bad about the doctors at the clinic. They always help me and my family.  But unfortunately some ladies at the reception are very rude. There is no word - see you, goodbye, they just put on the phone and there is no opportunity to ask anything else. you even feel like you're doing something wrong by calling the clinic to make an appointment.
GP surgery review: wye-valley-surgery
Title: Appalling service
Rating: 1 out of 5
Visited: October 2023
I phoned the surgery on behalf of my unwell pregnant sister to book an appointment. The call handler very rudely asked why my sister didn’t ring in the morning and why am I even ringing at this time, to which I replied because she was so unwell hence why I’m ringing on her behalf. When I asked which number the doctor will ring (if it’s mine or hers), the call handler responded very abruptly. I’m appalled at the service and response I received from the women on the phone, especially when it’s regarding someone really sick. I honestly got off the phone upset. I hope this gets fed back to the staff because no one deserves to be spoken to and treated like that.
GP surgery review: wye-valley-surgery
Title: Wonderful service from physiotherapist
Rating: 5 out of 5
Visited: July 2023
I have been seeing her for the last 2 years. Every time the service is exceptional, very positive. Patiently answers all my questions-
.5 star service. Thank you
GP surgery review: wye-valley-surgery
Title: Exceptional physio service
Rating: 5 out of 5
Visited: June 2023
Physio was extremely professional and very knowledgeable. Took time to explain my condition as well as recovery time frames. She was able to prescribe too. Overall very positive experience. Great asset to the team.  Thank you Wye valley.
GP surgery review: wye-valley-surgery
Title: Almost impossible to get through
Rating: 2 out of 5
Visited: June 2023
I was contacted by the surgery via text that it was time for a blood test, I have been trying to phone to book this test, I have tried three times this week, the first time after waiting on the phone for 50 minutes and second in the queue I was cut off presumably because it had reached 1pm and was now their lunch time !! I tried again the following day but was 19th in the queue I held on for awhile but after waiting 15 minutes and was still only 18th in the queue I decided to try again later.  The next day I tried in the afternoon mistakenly thinking that it may be easier to get through, no it wasn't, the call was finally answered after 40 minutes, after explaining what I wanted the receptionist told me they are no longer doing blood tests at the surgery and I need to call and arrange an appointment at the local hospital.  If the surgery can send me a text telling me I need this blood test why at the same time could they not have informed me that they no longer do them in house and to contact the local hospital. I have wasted one hour and 45 minutes trying to get through to the surgery, I appreciate the doctors time is valuable but so is mine.
GP surgery review: wye-valley-surgery
Title: First Contact Practitioner
Rating: 5 out of 5
Visited: March 2023
This process has worked brilliantly. After telling the receptionist about my knee problem, I was quickly given an appointment with the physio, who listened carefully and was able to prescribe an effective treatment plan. There have been helpful follow-up calls and  my knee is happily well on the mend. Thank you!
GP surgery review: wye-valley-surgery
Title: Rude Staff
Rating: 1 out of 5
Visited: February 2023
I have had the same experience time and time again. I have ignored the rudeness of the receptionists and certain Nurses/GP's. You are constantly made to feel like a nuisance for calling to make an appointment due to pain. I respect the NHS and I understand the burden on them, hence I call up only when I can no longer find a solution to the discomfort I am facing. However, today it has left me so frustrated and upset seeing my mother crying after a phone call with the GP. She has been in immense pain for weeks, and finally, after trying prescribed/over-the-counter painkillers she took the step to call the GP to get help. Instead, she is ridiculed on the phone for constantly being in pain, the GP refusing to give her name when asked and responding you will find it on the report for today so don't worry. My mother is a sweet and friendly individual, so she does call individuals love/darling as a way to have a polite conversation. The GP shouted at her and said 'do not call me darling, I am your Dr'. These are just a few points from the conversation that took place. I have previously made complaints that I have never received a response. They are very strict on low tolerance for rudeness to staff but why is that not the case when they speak to helpless elders and individuals with language difficulties? I have seen it every time I am waiting in their waiting room, the tone of voice of disgust when speaking to patients. Is there a misconception about why individuals come to the surgeries? It has reached the extent that I am nervous to call the doctor for myself or my elderly mother, for the fear of the treatment they will give. We are all hard-working individuals who pay our NI and taxes to then be made guilty of using the services. It is upsetting the state of the surgery and how do we complain about the receptionists when the Nurses/GP's are partaking actively too. The lack of respect and dignity given to people in pain and wanting help is just not acceptable no matter the burdens or stresses they may have.
GP surgery review: wye-valley-surgery
Title: Lucky to be registered here
Rating: 5 out of 5
Visited: September 2022
I cannot fault Wye Valley for the service they have provided through the Covid lockdowns and beyond. I have been able to get appointments when I have needed them, referrals have been put through for me and when I was recently diagnosed with diabetes the support I received was fantastic.  All round a really good GP surgery, very patient focused.
GP surgery review: didcot-health-centre-practice
Title: Disappointing
Rating: 2 out of 5
Visited: October 2023
Monday: Tried to call to speak to GP or make an appointment when phone lines open from 8am - rang constantly on dial back still trying at 09:15. Gave up as I felt too unwell to keep trying. This is not an unusual occurrence with this surgery but is the worst experience so far.
GP surgery review: didcot-health-centre-practice
Title: Excellent
Rating: 5 out of 5
Visited: August 2023
I have recently had a health scare. Receptionists were brilliant and advised me to use e consult. GP called me within 24hrs, was very thorough and I felt my concerns taken seriously and acted on appropriately and swiftly. Thankyou team. You are all under enormous pressures and I very much valued recent care.
GP surgery review: didcot-health-centre-practice
Title: Alert nursing staff
Rating: 5 out of 5
Visited: March 2023
I Attended this morning 16/03 2023 for an injection
only to find out the local pharmacies had supplied the wrong drug 
it was a good job the nurse picked up on this you can thank the nurse for her attention to detail.
GP surgery review: didcot-health-centre-practice
Title: Impossible to find worst customer service
Rating: 1 out of 5
Visited: February 2023
Their on-line appointment page constantly changes. It's hard to know where you can book a GP appointment. They don't answer the phone (COVID cannot be a justification anymore). The only page I found for online appointment says from 6 pm to 9 pm Sunday to Thursday. I tried to book on Wednesday at 18:10 and it says, it is only open from 6 to 9 pm from Sunday to Thursday, try again tomorrow :(
GP surgery review: didcot-health-centre-practice
Title: Poor Service, don't keep track of patients issues
Rating: 1 out of 5
Visited: February 2023
I raised a concern about a bacteria that my partner caught and requested a test for myself. This was in January, got the tests, sent them back and never heard a word since. I called the doctor again in February and asked them to find what is going on and why no one knows anything about the results. She didn't even know which company sent those tests and blamed the royal mail for the delays... Today 21st March, no one has contacted me for the results. There's nothing in the NHS app regarding the results either. This shows how little they care about you! Very disappointing!
GP surgery review: didcot-health-centre-practice
Title: excellent care
Rating: 5 out of 5
Visited: January 2023
our GP is looking after both my husband and myself and goes to great lengths to ensure we are both treated well by the Health Centre and various hospital depts.  We both are living with cancer and knowing our GP is at the end of the telephone gives us confidence if problems occur.  We are very grateful and wish we could name the GP.  The Receptionists are also very helpful.
GP surgery review: didcot-health-centre-practice
Title: Fantastic service and care
Rating: 5 out of 5
Visited: April 2022
Reception staff are kind and compassionate always trying their best to accommodate needs to the best of their ability with limited resources and staffing. The GP’s, nurse practitioners and other healthcare team are thorough, professional and kind - again with limited time and resources. One of the best GP practices I’ve been with and I’ve lived all over the country.
GP surgery review: didcot-health-centre-practice
Title: Poor service
Rating: 1 out of 5
Visited: January 2022
It took me 104 calls to get through then queuing on the call for 20 mins. The doctor phoned me back but was very off hand . She booked me an appointment the next day but when I arrived she had booked the wrong patient in. When I eventually saw the doctor I found her dismissive & rude. She couldn’t find my X-rays & couldn’t really help me as she said “she was just a GP”
Very disappointing from start to finish
GP surgery review: oak-tree-health-centre
Title: Shocking
Rating: 1 out of 5
Visited: November 2023
I phoned at 8.30am today and was on hold till 9.25, on answering the call the receptionist told me that the call back list had closed for the today and to call back tomorrow. What a waste of an hour
GP surgery review: oak-tree-health-centre
Title: Flu jab
Rating: 5 out of 5
Visited: October 2023
We had our flu jabs Saturday thank you for your amazing service nurse and staff were friendly and helpful just first class
GP surgery review: oak-tree-health-centre
Title: poor e-consult service
Rating: 4 out of 5
Visited: September 2023
I attempted to use e-consult at the Oak Tree Health Centre in tyne Avenue Didcot on the 13th November to ask what to do about the skin tag just below my left eye. However, I discovered that there is no E-consult service at the Oak Tree Health Centre during the month of November..and getting in touch with the surgery any other way is at best avarage at worst next to impossible and the service is getting worse. pretty soon finding a good med centre in Didcot will be impossible and moving to another health centre in our area is also imposible due to lack of places for a a town already bulging at the seams with people and lack of services to cover the expanding residents in Didcot.
GP surgery review: oak-tree-health-centre
Title: Left in tears
Rating: 1 out of 5
Visited: July 2023
After many attempts trying to get an appt with a female doctor for weeks  regarding desperate menopausal symptoms and not being able to have a telephone appt due to work commitments, I was turned away at reception in floods of tears being told no I can’t speak to someone face to face
GP surgery review: oak-tree-health-centre
Title: First class service
Rating: 5 out of 5
Visited: June 2023
No rush my wife and I were given time to explain the problem. Very relaxed. The course of action was explain clearly.
GP surgery review: oak-tree-health-centre
Title: Very good and polite practice
Rating: 5 out of 5
Visited: June 2023
My doctor always shows she cares about her patients she always seems to be very happy and very polite too you never have to wait long for your appointment and the receptionist are always kind
GP surgery review: oak-tree-health-centre
Title: Never a bad experience
Rating: 5 out of 5
Visited: April 2023
Called the Monday morning and sorted with antibiotic medicine by 4pm! 
I have always had a good experience. I suffer from COPD and they handle my condition with expertise and empathy.
GP surgery review: oak-tree-health-centre
Title: Lovely GP’s but access not good
Rating: 4 out of 5
Visited: April 2023
I have been with this practice since 2004 and have always found the GPs kind, caring and willing to listen. Receptionist have been variable over the years, but currently are very helpful. The big issue is access - at times it can be very difficult make an appointment to see a GP. The call back system (if you can get on the list in the first place) doesn’t really work for those of us that work full time and can’t guarantee we will be available when the GP call comes through. On-line access is extremely limited and prone to closing without notice.
I fully understand the issues around the increasing local population and GP shortages, but it is such a shame that this is impacting on what used to be the best practice I have ever been registered at.
I notice only one GP appears to be full-time- perhaps reviewing the ratio of full-time to part-time staff might be something that would help improve the situation. I do think the use of nurse practitioners, paramedics, associate nurses/medics etc is a really helpful initiative in supporting access.
I really hope things start to improve over the coming months, so that more patients can use an otherwise excellent practice.
GP surgery review: oak-tree-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: February 2023
My son has been experiencing some severe mental health problems recently. 
I cannot fault the service he has received from this surgery. He had a same day appointment, was referred straight away to the crisis team and received prompt follow up from the GP.
 I cannot commend them enough for the care he has received, especially when I know how over stretched they are.
GP surgery review: oak-tree-health-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: February 2023
I called the practice Tuesday afternoon seeking clarification on what to do when I couldn’t fulfil my full prescription. The receptionist was so very helpful and explained it was best to speak to the Dr and put me on the call list for the next day. 
I received a call by 11am the next day, the Dr was fantastic and went above and beyond to help find a resolution to my problem.
GP surgery review: woodlands-medical-centre
Title: Always brilliant!
Rating: 5 out of 5
Visited: November 2023
Seen earlier than my given time. The doctors are amazing, kind, caring and feel have the best treatment possible. Couldn’t ask for more.
GP surgery review: woodlands-medical-centre
Title: Welcome
Rating: 5 out of 5
Visited: May 2023
Welcomed and put at ease no question was a nuisance . Nurse had a smile and listened 
The secretary that made the appointment was so helpful and pleasant
GP surgery review: woodlands-medical-centre
Title: Helpful
Rating: 4 out of 5
Visited: May 2023
I managed to get a suitable appointment with a helpful GP for only two days later. The GP was helpful and interested, advised and prescribed.
GP surgery review: woodlands-medical-centre
Title: Good team work.
Rating: 5 out of 5
Visited: April 2023
Very friendly staff, everything was explained and follow on treatment made Very clear. Not my usual doctor & nurse, both of them Very good and worked together well.
GP surgery review: woodlands-medical-centre
Title: Friendly and helpful
Rating: 4 out of 5
Visited: March 2023
Don't always get through to someone on the phone and have had issues with speaking to the reception staff before with being told there is no way to see a doctor or no appointment booked for me (even when it's been booked via 111) But the doctors are fantastic, they always respond promptly and appropriately to all e consults and this is definitely the best and easiest way to contact them- everything I've asked to be looked into and every suggestion I've made has been listened to- I'm very pleased with this doctors surgery at the moment because I can't express how helpful they have been. I've only ever had an appointment in person for a blood test or an emergency so more often than not, I'm not actually seen in person but for me this works well as I'm quite busy. Sometimes I do think it would be better and easier to see someone in person however the doctors do always listen very well via the phone and will quickly prescribe medication or refer for further tests and appointments elsewhere which is great. I don't think not being seen in person is a fault of the doctors or the surgery as a whole, as I think it's a common situation across the Uk with doctors at the moment and they are stretched so thin- overall I'm happy at this doctors!
GP surgery review: woodlands-medical-centre
Title: Outstanding practice
Rating: 5 out of 5
Visited: February 2023
A very useful face to face appointment. The doctor was interested, thorough and impressive with his knowledge of my medical situation. Lots of information was offered for management of the condition. Altogether a very valuable experience. Thank you.
GP surgery review: woodlands-medical-centre
Title: Excellent
Rating: 5 out of 5
Visited: October 2022
No que, Straight in, flu jab, straight out.
Amazing efficient service.
Everyone was polite, friendly and good humoured.
GP surgery review: woodlands-medical-centre
Title: Happy experience with face-to-face consultation
Rating: 5 out of 5
Visited: August 2022
I am Unused to contacting my GP and at first found the recorded messages very confusing. However when I did make contact I had a very kind polite and reassuring experience, especially with the GP who saw me face-to-face. I left the practice premises feeling very much better than when I went in. Result!