janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: heath-lane-medical-centre
Title: Poor communication system
Rating: 2 out of 5
Visited: October 2022
The communication system in place for patients attempting to make contact with reception is dreadful with extremely long waiting times
First we are subjected to well overplayed and long explanation on surgery “new ways of working” procedures ending in a rather abusively put message and warning “We are here to help you get the care you need”
   Then you are put into a queue which more often than not can put you in up to eighth waiting place.     Does the practice realise how much this is costing patients for the cost of the phone call with many elderly pensioners already struggling financially ?
       This system the practice has in operation is outdated , overdue an update with a quicker and more polite means of accepting incoming calls.
The above is something the Practice Manager should give serious consideration into rectifying.
            In fairness I must add once connected, the receptionists are both courteous and friendly followed by excellent medical attention on offer.
GP surgery review: heath-lane-medical-centre
Title: Poor Service
Rating: 1 out of 5
Visited: September 2022
Had two appointments booked within 15 mins of each other, waited over 45 minutes for the first one and then found out the person wasn't at the practise.
This is very poor and not acceptable at all, this appointment was booked in for 08.30 in the morning so when the surgery is opened at 08:00 to wait this kind of time is again unacceptable
GP surgery review: heath-lane-medical-centre
Title: Fabulous patient care
Rating: 5 out of 5
Visited: July 2022
Presented at the surgery with my 10 month old daughter who had a high temperature and feeling very unwell. I had an appointment later that afternoon but they told me to call if she is deteriorated which she did. I couldn’t get through on the phone so I juts went down there and the care we received was phenomenal. We were seen within 20 minutes. Thank you to all the staff and doctors. Definitely put a first time mums worries to rest.
GP surgery review: heath-lane-medical-centre
Title: Inconsiderate  cancellation
Rating: 3 out of 5
Visited: May 2022
Was due for appointment at 8.35am on 22 June.recieved notice at 8.07am.
All because I had changed surgeries  to new house move.why leave it until I was ten mins away from practice when Heath lane knew of house move and told me I could still keep the appointment .
GP surgery review: heath-lane-medical-centre
Title: disgusting
Rating: 1 out of 5
Visited: April 2022
yet again I get an unsympathetic discussion with the receptionist who was taking calls
I have mental health issues and was following advice given by a professional hospital doctor to make a face to face appointment with a practitioner.....utter disrespect and probably a severe lack of training in people skills
The practice is turning into a joke , the partners must see these reviews yet ponce about and let trainees deal with the problems 
They should own up there downfall and reply to these comments themselves instead of the nhs making comments on their behalf
GP surgery review: park-medical-centre
Title: Excellent service from GP
Rating: 4 out of 5
Visited: October 2022
I completed an e-consult and received a phone call within 2 hours from the GP. She was extremely friendly, compassionate and efficient. She asked me to attend the surgery and offered me an appointment the same day. At the appointment she was again, extremely caring and listened to my concerns and offered very helpful advice and solutions. She was wonderful.
GP surgery review: city-walls-medical-centre
Title: Fustration
Rating: 2 out of 5
Visited: January 2024
When I finally get to talk to reception generally very good,but not all as helpful.Today I've spent 2 hours trying to log in a simple !! System patches. I get to the end then it freezes up welcome to patches city walls comes up then nothing.Ive called city walls twice with waiting call is 14 or 12 no thanks. I've discovered  I'm not the only one having trouble as many have  called  city walls who talked them through it if only ,easy things made so difficult .
GP surgery review: city-walls-medical-centre
Title: Brilliant GP Practice
Rating: 5 out of 5
Visited: November 2023
Whenever I ring the surgery I am immediately greeted by a receptionist with a lovely genuine greeting - both practices are great but the Saughall centre is especially good. All GP’s are brilliant working under extreme pressures- when I am booked for an appointment whether it is face 2 face or telephone, it is usually on time give or take 10 minutes. I have never felt rushed or made to feel as though I have wasted anyone’s time and feel lucky that we have such a valuable asset in our village. 
Excellent patient care from everyone
GP surgery review: city-walls-medical-centre
Title: Such a relief.
Rating: 4 out of 5
Visited: August 2023
In my appointment today, I was seen by an excellent doctor.  She was kind, patient and listened to me, resulting in sorting out treatment for what had been worrying me.  Thank you.
GP surgery review: city-walls-medical-centre
Title: Fast and efficient
Rating: 5 out of 5
Visited: August 2023
Contacted City Walls medical practice via NHS “Patches” app at 08:39, appointment same day at 11:05 and exploratory tests scheduled - great service.
GP surgery review: city-walls-medical-centre
Title: Downhill.
Rating: 3 out of 5
Visited: July 2023
Used to be a great doctors but since covid has really gone downhill. This new system they have implemented makes a lot of assumptions about people, they are tech savvy, can use a computer, have a smartphone, do not have any conditions which may interfere with any of the above, eg may be older, poor eyesight, arthritis, no-one to help them etc, etc. Ever thought people don't want to do everything online or apps????? Oh and something else comes to mind, you have to answer 8 questions on route to getting an appointment.... who reads these answers, not sure I want personal problems out in front of anyone. What's happened to Doctor-Patient confidentiality?
This new system is a bad idea, it will stop me bothering with the doctors, which is what they want.
This stinks of trying to put you off going to the doctors. Awful
GP surgery review: city-walls-medical-centre
Title: staff attitudes need improvement
Rating: 2 out of 5
Visited: June 2023
Excellent gps and nurses but lack of empathy and interpersonal skills coupled with intransigence is demonstrated by some senior staff who have no patient focus and which taints the reputation of the surgery. Needs improving.
GP surgery review: city-walls-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: March 2023
Seen for an assessment. Was listened to and received a very comprehensive plan for continuing care. Bent over backwards to be helpful to someone not especially used to being on the receiving end of healthcare.
GP surgery review: city-walls-medical-centre
Title: Absolute joke of a GP practice
Rating: 1 out of 5
Visited: January 2023
I have in the past 2 days waited for over 3 hours to speak to someone. In the past hold times have varied from 45mins to 1.5 hours. When I have gotten through to someone they seem uninterested and reluctant to help as well as a few times being out right rude.
I{ have been a patient here for over 5 years and have always tried to not bother calling for an appointment or attempting to get one through patient access as there is never an appointment unless you are in the first 5% of people on the phone or app.

Surgery is overstretched and extremely understaffed for the volume of patients they have.
As of writing this review I have been on hold for 2 hours. As soon as I have sorted my prescription out I will be moving to another practice.
GP surgery review: city-walls-medical-centre
Title: Great practise and accomodating staff
Rating: 5 out of 5
Visited: September 2022
i have had to temporarily register twice with the practice following surgery whilst i was staying in the area and the surgery are very accommodating with regards to appointments and all the staff i've seen are very helpful.  Will definitely be registering with them when i move to the area
GP surgery review: city-walls-medical-centre
Title: Disappointed
Rating: 2 out of 5
Visited: September 2022
Review of bloods result in no further action needed and repeat prescription not prescribed even though I explained that everytime I stop taking it the level drops again! For the first time I felt as though no concern was shown for my well being.
GP surgery review: lache-health-centre
Title: Goal is to make it as hard as possible for the patient
Rating: 1 out of 5
Visited: June 2022
Extremely difficult to get an appointment, have to repeat yourself to the receptionist, then nurse in order to speak to a doctor. They don’t take any notes so if you need to call back you have to start from scratch. When they finally do give you an appointment the doctor will call anytime and you will have no idea when. If you miss the call and try and rebook you will receive snotty comments. It’s a ridiculous process that is totally unreasonable for sick, busy or just normal humans who have to get on with their day rather than staring at their phone for the moment the doctor finally calls. Services are clearly not built around the patient, this is the last thing they are concerned with.
GP surgery review: lache-health-centre
Title: Bad practice
Rating: 2 out of 5
Visited: March 2022
Went for removal of stitches need a sick note for work stood at the reception desk and spoke to receptionist who then began to write all the details down told to ring Thursday to see if sicknote was available but they had no recollection of the conversation that I had with the receptionist two days earlier very fraustrating
GP surgery review: greenbank-drive-surgery
Title: Would recommend
Rating: 5 out of 5
Visited: July 2023
I've been really impressed with the care the surgery provide. Friendly, caring and hard-working staff.  Would thoroughly recommend.
GP surgery review: greenbank-drive-surgery
Title: Mixed messages
Rating: 1 out of 5
Visited: July 2023
Different doctors give different advice. One said I shouldn't have been given antibiotics by another. Another time one told me to go back if I had x symptoms and when I returned I was told it was normal and I shouldn't have come in. They are patronising and dismissive in their manner. I will be changing practice
GP surgery review: greenbank-drive-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
I want to thank the receptionist/care navigator and practice nurse for their brilliant support and generous spirit as they 'went the extra mile' for me yesterday. They were receptive and found a solution for which I'm really grateful. Working in primary care myself, I know how challenging it is to meet all your patient needs. You're doing an excellent job. Thank you, again!
GP surgery review: greenbank-drive-surgery
Title: Brilliant Staff, Receptionists & Administrators
Rating: 5 out of 5
Visited: November 2022
I work within the NHS and have for 31yrs. The staff I deal with from this practice, sometimes on a daily basis, have the utmost care, respect, empathy professionalism and are all a credit to this surgery. 
Thank you, girls,.
GP surgery review: greenbank-drive-surgery
Title: Brilliant Practice
Rating: 5 out of 5
Visited: October 2022
All of the GP's, nurses and clerical staff offer a brilliant service. In the last twelve months, I have suffered from a number of conditions and the quality of care and attention to detail to provide the support I need has been excellent.  I would thoroughly recommend this surgery to anyone looking to change their practice. The staff go above and beyond to provide the right care for patients.
GP surgery review: greenbank-drive-surgery
Title: Cannot fault this GP - It's fantastic
Rating: 5 out of 5
Visited: June 2022
All of the staff are so friendly and helpful, and its easy to get through to reception at any time of day. (which in other practices I've found very difficult to do). They are genuine, and listen to your health problems, and act upon your concerns. Moving to this GP was the best decision I've ever made in terms of my healthcare.
GP surgery review: greenbank-road-surgery
Title: Efficient and caring
Rating: 5 out of 5
Visited: August 2022
I needed an appointment with the nurse. The reception staff were polite and helpful and made booking easy. On the day of the appointment I was seen promptly and the nurse was efficient and caring. I would like to thank all the staff at the surgery for their hard work particularly over the last couple of challenging years.
GP surgery review: greenbank-road-surgery
Title: Provision of Exceptional Care at Greenbank Road Surgery
Rating: 5 out of 5
Visited: May 2022
I highly recommend Greenbank Road Surgery. On approaching the practice with a sensitive matter, I have been provided with exceptional care by the doctor I was assigned to. The help I received was delivered discreetly, and in a professional, yet very personable manner. I cannot thank the practice enough for this excellent provision of care and rate Greenbank Road Surgery as amongst the best doctor surgeries I have attended in recent years.
GP surgery review: lance-lane-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: June 2022
Since the regulations have changed 2 years ago during the Covid epidemic it has been impossible to see a GP from the practice. If you can't get through to the practice when they open at 8 o'clock in the morning, you are told there are no appointments left, and even when you do, they are only telephone consultations with a nurse.
I find it incredulous that a GP practice should be sending a patient to the Accidents and Emergencies department over anything and everything, as there is no longer the possibility of seeing a doctor face-to-face.

This is supposed to be a "care in the community" surgery, or what was once termed "family doctor". There is no wonder our A&E departments are buckling under the strain. I work for the NHS myself and find this behaviour appalling. You are nearly always only dealing with a receptionist, discussing medical conditions, when it is my right as a tax payer to be able to access medical care.
GP surgery review: lance-lane-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: May 2022
After an extended stay in hospital  last year I was discharged into the care of the team at Lance Lane six months ago. They have all been excellent in helping me navigate the GP system and to find my way through blood tests (and for what and why they are needed), on-line prescriptions, nurse appointments etc. I now feel confident in what I need to do, how to do it and why. Yes, the practice can be very busy at times - understandably so - but in my experience if you try to work with the team rather than against them they will reciprocate effectively and efficiently to the benefit of both sides of the equation.
GP surgery review: penny-lane-surgery
Title: Great care
Rating: 5 out of 5
Visited: November 2023
I’ve been with the surgery for just over a year. The care has been excellent. The staff are all professional , caring and polite. I would highly recommend the surgery.
GP surgery review: penny-lane-surgery
Title: Extremely professional practice.
Rating: 5 out of 5
Visited: November 2022
The receptionist and GP’s response to my request was dealt without delay.
Whole team is professional,compassionate and caring.
GP surgery review: penny-lane-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: November 2022
I’ve been a patient at the surgery for over 10 years
All the team are wonderful including GPS Nurses & Reception Team
The surgery is managed very efficiently, I love the patient online access, for GP advice, repeat prescriptions, it’s so easy to use, & the response time is fantastic
Highly recommend this GP surgery..
GP surgery review: penny-lane-surgery
Title: James.
Rating: 5 out of 5
Visited: February 2022
I've been with this Surgery since January 2021 and have never had cause to complain. The service from everyone has been outstanding. Many thanks.
GP surgery review: penny-lane-surgery
Title: Service excellent
Rating: 5 out of 5
Visited: February 2022
Having had some major illness’s over this pass couple of years my experience with the surgery has always been A1 (including follow up services)
GP surgery review: penny-lane-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: February 2022
Saw the local nurse who was very helpful and good with advice there was no rush she was very patient and understanding
GP surgery review: rutherford-medical-centre
Title: Never answer the phone
Rating: 3 out of 5
Visited: November 2023
I have nothing bad to say about the doctors but the receptionists never answer their phone. I keep having to put in an online consultation as I can't get through only to be told to ring up and make an appointment. One of the receptionists is always very rude too
GP surgery review: rutherford-medical-centre
Title: The best practice I’ve ever been at
Rating: 5 out of 5
Visited: February 2023
Rutherford is a great practice- I’d highly recommend it. Each Dr I’ve seen there has been thorough and kind, and I always feel listened to. They have been quick to see my baby when he’s been ill too- which is very reassuring for a new mum. Thank you!
GP surgery review: rutherford-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2023
Had an appointment at Rutherford Medical Centre ,
Reception staff very helpful, 
Medical practitioner gave me time to explain my concerns, I feel very confident my health issues are being resolved .
An excellent practice
GP surgery review: rutherford-medical-centre
Title: Mixed care
Rating: 2 out of 5
Visited: December 2022
My husband receives speedy and responsive care from this practice. However mine and my son's experiences are not as responsive difficult to understand why. Recently took me nine weeks to have my cardiac medication reviewed. The increase we agreed could have been done in five minutes and saved two telephone consultations. Time wasting for both myself and the practice and could have been life threatening for me in other circumstances.
GP surgery review: rutherford-medical-centre
Title: Lack of compassion from certain staff
Rating: 2 out of 5
Visited: January 2022
I felt very angry and upset with my experience here, as the nurse practitioner who called me regarding a letter allowing me to leave classes early was completely lacking in compassion. She was not concerned about my health and wellbeing at all, with her only concern seeming to be that this would affect my education, despite not even knowing my learning situation, like how all the learning materials and resources are online, and how I learn much more effectively online, having even got a first in my second year when I did the vast majority of my learning online. She seemed to narrow-mindedly assume that learning was a one size fits all approach, and if she did have any questions then she should have clarified with me first asking what my learning situation is, rather than just rudely and brusquely telling me that it might jeopardise my learning, as if it is her place to say, like she is an expert in education. 

This made me feel very unsettled and distressed, having only exacerbated my anxiety, when people like this are actually supposed to help you, but she was doing the exact opposite of this, and I already have social anxiety as it is and feel very uncomfortable talking on the phone due to how many unpleasant "professionals" I've had to deal with. She was cold and unfriendly to me the entire time, including when she greeted me, giving me a very fake "hiii" and responding "yeahhh" in a very fake tone when I said oh right, let get to the point already, it's like she just didn't want to be doing this or dealing with me. 

As if that wasn't bad enough, when I did try firmly explaining my situation to her, that it should not be a concern, and I wasn't even very angry either, just a bit firm, she actually had the audacity to try talking over me, like she just didn't want to listen to me, and only her voice mattered, like I just couldn't have a say. This is absolutely unprofessional behaviour, it's one thing lacking compassion in a role like that but also lacking communication where you just refuse to listen to your patients and allow them to explain things is absolutely appalling. This woman was very unpleasant and should not be working in this role, I am very angry with her and she really left a distressing impact on me. She was incredibly insensitive to deal with a vulnerable person like this, obviously not prioritising their health and wellbeing.
GP surgery review: the-valley-medical-centre
Title: Absolutely Awful
Rating: 1 out of 5
Visited: November 2023
I cannot get a gp appointment. I have been calling since 8am and it is constantly engaged. When I finally got through this afternoon I was told to call back at 8am tomorrow. No apology just the same phrase again and again - no appointments today, call back tomorrow. I’ll try again but I do not expect a reply or help. You need to make more appointments available for patients.
GP surgery review: the-valley-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: October 2022
I can’t recommend this practice enough! The service is always excellent and the staff are polite, friendly, knowledgeable and helpful.
This week I contacted the practice to request an appointment. I received a call less than 2 hours later and had a phone assessment. The GP needed to see me in person and I was offered a face to face appointment within an hour. The GP explained everything clearly, provided a diagnosis and discussed the treatment options. 
I would definitely recommend this surgery.
GP surgery review: readesmoor-medical-group-practice
Title: Questionable process
Rating: 2 out of 5
Visited: October 2023
Recently had blood work completed as part of an annual review and waited over 1 week for the results to become available. When speaking to the care navigator via the phone she advised that all the results were back and that she would be able to ascertain whether a further appointment was needed. Following some polite chit chat she advised there were no notes on the system but she would make a further appointment with a nurse in 3 weeks time as she thought I needed to discuss 2 particular results but she didn’t really know what they meant and couldn’t tell me the results over the phone. 
This is by no means a complaint about the receptionist / care navigator as working in the NHS myself I understand the day to day pressures however I do have to question the process that non clinical staff are reviewing patient results and making a decision on whether further discussion / investigations are required.
GP surgery review: readesmoor-medical-group-practice
Title: Unusual experience
Rating: 3 out of 5
Visited: October 2023
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Your Review:  I filled in the on line triage form at 8 am and waited, no response so phoned surgery at 1145, assured by care navigator that someone would call in the afternoon, waited, phoned surgery at 1630 as no contact, “A doctor will phone you before 1830”, received phone call at 1720, doctor too busy but you can see an ANP at 1800, reluctantly agreed.
GP surgery review: readesmoor-medical-group-practice
Title: Can't get appointments
Rating: 1 out of 5
Visited: May 2023
Only way you can get an appointment is via an online triage form (which closes 10:30am). Have no Internet I can access during the times the form is available, still can't get an appointment. Get someone else to do it they say. So now I'm divulging data protected info and personal details to another person. Disgraceful system that is not inclusive or caring, with no thought about privacy for those without Internet access.