janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: compass-house-medical-centres
Title: Excellent Care from Compass House Medical Centre, Brixham
Rating: 5 out of 5
Visited: December 2022
Thank you to the ANP who called me back this afternoon to allay my concerns following major surgery last week.  Her clear, calm tone, knowledge of information helped reassure me before the weekend was upon us.  I came away having felt listened to and felt she understood the reason for my concerns.  Thanks also to the admin member who had to listen to be attempt to describe my symtoms/concerns and dealt with the call patiently and efficiently.  Always receive "Great Service" from the Compass House medical/non-medical team.  Hope you all get a well-deserved break over the Christmas period and come back refreshed in the New Year.
GP surgery review: compass-house-medical-centres
Title: Excellent professional advice given
Rating: 5 out of 5
Visited: December 2022
Thank you to the GP who phoned me late last night to discuss ongoing concerns after major surgery. His detailed and methodical approach clearly identified the possible problem, gave a medical and non medical approach to deal with issues and went the extra mile in organising blood tests and samples to reassure me and him of any possible infection.  At this busy time of year, his patience, knowledge and no nonsense approach was very much appreciated. Hope you all get a chance to unwind over the Christmas period. Great service!!
GP surgery review: compass-house-medical-centres
Title: Great service
Rating: 5 out of 5
Visited: December 2022
Thank you to the nurse who called me back this afternoon to allay my concerns following major surgery last week. With clear, calm knowledge of information helped reassure me before the weekend was upon us. I came away having felt listened to and felt she understood the reason for my concerns. Thanks also to the admin member who had to listen to be attempt to describe my symtoms/concerns and dealt with the call patiently and efficiently. Always receive "Great Service" from this practice. Hope you all get a well-deserved break over the Christmas period and come back refreshed in the New Year.
GP surgery review: pembroke-medical-group
Title: Polite and helpful receptionist
Rating: 4 out of 5
Visited: December 2023
I had a call back 2 weeks after submitting my Klinik e-consult about a non-urgent ailment. The receptionist called to let me know that my information had been reviewed, and offered me an appointment with a doctor for the next day (if I wanted it), which I was unable to make. She was then able to find one for me a few weeks hence. The receptionist was polite, friendly, and helpful.
GP surgery review: pembroke-medical-group
Title: Unable to get an appointment
Rating: 1 out of 5
Visited: September 2023
I filled in an on line form approximately 2 weeks ago and have heard nothing back. I have tried calling several times, the last being today and was 15th in the queue. I tried to resend an online form but that service was suspended!
Is the Torquay surgery closing?
GP surgery review: pembroke-medical-group
Title: Much improved experience
Rating: 5 out of 5
Visited: July 2023
Myself and my husband have recently needed the services of Pembroke Surgery via e Klinic and telephone. The experience has much improved since a change in the system from the kind and understanding call handler to the clinician and response times. There was no delay in my husband’s appointment and I would recommend using the online service as once you become familiar with it, it is convenient and not too time consuming.
GP surgery review: pembroke-medical-group
Title: Dissapointed  with answer
Rating: 2 out of 5
Visited: May 2023
My husband rang about his change of medication after heart op only 7 days ago he was anxious as reception said no discharge letter received I handed it in personally .I rang to help saying I had put att of Dr on envelope would that help them finding it receptionist upset me by saying I don't know why he is stressed I explained to him .My husband was stressed as it's a week since new valve in heart and concerned they could not find discharge paper with new prescription  felt could have been dealt more sympathetically .
GP surgery review: pembroke-medical-group
Title: Great Doctors and nurses, poor reception staff.
Rating: 1 out of 5
Visited: May 2023
The Doctors and nurses are great, when you get to see or speak to them. First, however, you have to deal with the receptionists, they ask you tell them your most personal issues in front of a que of other patients. Going to the Doctors is already an anxious time and the receptionists don't seem to care about that. Please can the surgery train their receptionists in mental health awareness and caring behaviour. There are signs everywhere that aggressive behaviour or language won't be tolerated towards staff, rightly so, however, it appears that the receptionists can speak to us patients rudely and create a negative response, yet that is acceptable. As for the phone lines, 25 minutes waiting on the results line at 2nd in the que. When I got through it took 2 mins to get my results, even with all the laughing and joking going on in the background. There also appears to be no handover between morning and afternoon receptionists, if you need to follow up from morning to afternoon, nobody knows what you are talking about. A receptionist even filled out a form the other day which stated at the top 'to be filled out by the GP only'. Please Pembroke, back up your excellent Doctors and nurses by getting some kind, caring and approachable receptionists and start being patient focused instead of considering us as a nuisance. We are at our most vulnerable when we are physically or mentally unwell, please have a heart and treat your patients how you, yourself, would wish to be treated. Covid is absolutely no excuse. The cracks in this surgery were starting to show long before Covid, Covid was just the wedge that has opened them up beyond acceptance. Be the best you can be and then others will see the best that you are.
GP surgery review: pembroke-medical-group
Title: Personalities excellent
Rating: 5 out of 5
Visited: April 2023
Over the last few days I have interacted with multiple individuals and every one of them has responded with speed and sensibilities allowing me to move towards an improvement in my mental and physical health. Such kindness and understanding is much appreciated.
GP surgery review: pembroke-medical-group
Title: Not so easy contact
Rating: 3 out of 5
Visited: March 2023
I recently tried to speak to someone at the surgery with a couple of specific concerns.  I would like to speak to someone so I can make myself understood better in person than a phone call.  I was offered a complaint form.  This was not helpful.  I know you guys are busy but it is difficult to complete an online application.  I have had to resort to writing to the doctor to get my message across. I hope things get better soon.  I am still waiting for a doctor to phone me from last week.  Help please.  I know that the staff are working hard at their jobs but please remember we are people as well.
GP surgery review: pembroke-medical-group
Title: Lost all faith
Rating: 1 out of 5
Visited: February 2023
You may find it more efficient to use our online consultation system and you can find the link for this on the front page of our practice website: 

Log in each day from work at 8am. Message at 8.02am, service temporarily unavailable… try again tomorrow… 

Closed Saturday and Sunday.

If you work full time hours it seems that it is not possible to make contact in any way. 

Any advice welcome - just need an answer to a simple question and have been trying for weeks.
GP surgery review: pembroke-medical-group
Title: Dreadful service - actually no service at all
Rating: 1 out of 5
Visited: February 2023
It is Monday morning which I appreciate is very busy but when telephoning for an appointment the message says the call cannot be connected and when trying to use the online consultation - this has been temporarily suspended. What is a person meant to do? This practice is a disgrace!
GP surgery review: pembroke-medical-group
Title: Gone down hill
Rating: 2 out of 5
Visited: February 2023
I first contacted the surgery in late January and had a wonderful experience. The receptionist was professional and polite, she fully understood my need for a Doctor to call me and this happened within 20 minutes of my call. The Doctor was great and we arranged I would call back in 2 weeks.
Fast forward 2 weeks later. A rude and unhelpful receptionist who didn’t seem to understand why I was calling despite me fully explaining my previous conversation. Refused to deal with my request to have a call back from a Doctor and couldn’t seem to understand why this was needed.
Receptionists are not medically trained yet seem to think they are, though when I asked further questions, she was unable to even signpost me correctly.
GP surgery review: beacon-medical-group
Title: Their staff need customer service training
Rating: 1 out of 5
Visited: January 2024
Absolutely appalling service, every time you speak to reception (who by the way act as if they are God's gift to the healthcare system), you are met with a cold and unfriendly response; they can't get you off the phone quick enough. By the time you eventually get through to a GP they can't get you off the phone quick enough, the majority of them are short with you and concern and consideration for patients has gone out the window. I've occasionally had an understanding doctor but not very often at all. The few times that I have been in the surgery there's hardly anyone there and the phone is never ringing, so god knows why it takes 20+ minutes to get through to someone!
GP surgery review: beacon-medical-group
Title: Disappointed in econsult service.
Rating: 2 out of 5
Visited: December 2023
Whatever I've used the econsult service for, repeat prescription or organising fit note, the time it takes to organise is beyond stretched, and iften incorrect. As a disabled patient in a wheelchair, it's frustrating to ask a family member to come and vollect to hear the items you've told me will be ready by a certain time, to find out yet again that they are not ready, therefore putting further pressure on those family members trying to help
GP surgery review: beacon-medical-group
Title: Brilliant practice
Rating: 5 out of 5
Visited: November 2023
Really helpful and great follow up to my problems. They were really professional in the experience
GP surgery review: beacon-medical-group
Title: Very professional
Rating: 5 out of 5
Visited: November 2023
Following a phone consultation I was invited for an appointment within 30mins,where upon the doctor carried out a thorough examination which upon she was able to alleviate my concerns with a precise & common sense approach
GP surgery review: beacon-medical-group
Title: Excellent GP
Rating: 4 out of 5
Visited: November 2023
Met my GP for first time having only spoken on the phone before. Excellent communicator. Made it easy to understand and also prepared to listen. Worth the wait
GP surgery review: beacon-medical-group
Title: Good experience
Rating: 4 out of 5
Visited: November 2023
I was given a face to face appointment with my new doctor. She had a very pleasant manner and gave me appropriate advice. I had to wait 25 minutes past my appointment time but I was advised the doctor was running late and she apologised when I saw her. Visiting a surgery is a very different experience from before the pandemic and I feel patients are very much discouraged from seeing a doctor.
GP surgery review: beacon-medical-group
Title: Fortunate patient
Rating: 5 out of 5
Visited: November 2023
I feel very fortunate to have my G.P. At Becon medical.
My doctor is very professional with a lovely understanding nature.
My doctor also seeks on my behalf the best treatment available for my condition.while remaining patient under a very stressful workload always going above and beyond her/his duty.
I really am honestly great full and fortunate.
I just wish I was less trouble for my G.P.
GP surgery review: beacon-medical-group
Title: Good practice
Rating: 5 out of 5
Visited: November 2023
Received phone call as arranged, and was impressed by the understanding of my situation. Also, medication was quickly received.
GP surgery review: beacon-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
I always get a very fast response from e-consults and seeing the Dr fave to face is not a problem. I never have to wait for more than a few days for an appointment
GP surgery review: beacon-medical-group
Title: Hard to make an appointment
Rating: 2 out of 5
Visited: November 2023
It took 35 minutes to get through on the phone to book an appointment. At the surgery everything was good but making an appointment is difficult
GP surgery review: corner-place-surgery
Title: let down - not the first time
Rating: 1 out of 5
Visited: December 2023
had to call 111 on thursday 7th of December with amongst other things head pains . I was told a GP would call which they did within hours of the call and a after a discussion where he did not appear to be overly concerned said he would call on Tuesday the 12th . No call at the time of writing this email
GP surgery review: corner-place-surgery
Title: Fantastic asthma review
Rating: 5 out of 5
Visited: December 2023
I had an ashma review many years ago and was put off by the whole experience, so was hesitant to go. However, I was pleasantly surprised on this visit and wouldn't hesitate to go again. She was professional, caring, cheerful, giving me all the information i needed and couldn't have been more helpful.
GP surgery review: corner-place-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
Had my Asthma review today at the Practice. What an incredible appointment. The nurse was so polite, engaging, thorough and professional. She gave me all the time in the world to check my Asthma. We reviewed my medication and adjusted it to suit our discussions. We actually discussed another issues I currently have and she escalated it up to the Doctor.
Within two hours I had a text message to say my Prescription (two items) was ready for collection at the Pharmacy.
I then received another message to say that I will be receiving a phone consultation on Monday next week from the Doctor.
With the current situation within the NHS, what I experienced today was was faultless.
Well done Corner Place Surgery, Paignton, Devon, keep up the excellent work and support. 
Thank you…
GP surgery review: corner-place-surgery
Title: Excellent first impression
Rating: 5 out of 5
Visited: October 2023
After a numberof disappointing experiences with Compass House, Brixham - which I moved to after moving house - I re-registered with Corner Place Brixham. The reason for doing this was because I am recovering from cancer and I requested an appointment for something that is worrying me to be told I must wait two weeks!! I registered with Corner Place on a Friday - accepted on the Saturday - spoke to a very understanding care navigator Monday and was seen by a lovely GP and medical student that afternoon. I fully understand the pressures in primary care being a retired nurse myself,but it is so important not to lose a caring approach. Thank you Corner Place - my first impressions were excellent!
GP surgery review: corner-place-surgery
Title: Poor surgery.
Rating: 1 out of 5
Visited: September 2023
Waited a week and a half to get call back from gp, only to have the referral I requested refused, despite being told by the mental health team this was what was required. I have constantly faced inaction by this surgery, who seem to not believe me, or pass the buck to other services. Not fit for purpose.
GP surgery review: corner-place-surgery
Title: Going downhill fast
Rating: 1 out of 5
Visited: September 2023
Told to expect call from Dr between morning and evening. Pretty much all day. Called 3 times in 8 minute window. Unable to answer. Told to rebook. Spend too much time waiting for answer but now done. Onus seems to be on patient. Why can’t you try 3 times for different times? Back to square one now. Maybe time for a change as now have to wait another two weeks.  Very disappointing and feel let down - as if it’s my fault???!! This is not the first time either.
GP surgery review: corner-place-surgery
Title: Really thorough examination by Dr
Rating: 5 out of 5
Visited: August 2023
Following months of shoulder and neck pain I finally decided to go and see a doctor. I cannot praise the doctor’s  thoroughness highly enough to investigate and support further . I was advised I would need 2 Radiology   scans, the doctor would write to the hospital and I am super impressed I received two appointments in less than two weeks of visiting a doctor. Fantastic follow-up.
GP surgery review: corner-place-surgery
Title: poor excuse for a gp prctice
Rating: 1 out of 5
Visited: April 2023
No physical contact with a gp. Hours waiting for the to answer the phone. 2 week wait for even a call back ( if you can get one ). They refer to each other as " doctor " but don't actually do any " doctoring ". They simply do not do what says on the tin. They are good at redirecting patients to other resources which are equally inadequate. They employ " navigators" to do just that. It is often said that GP's bury their mistakes ,but we will have join a very long queue to get them to issue a death certificate. Such a shame !!
GP surgery review: corner-place-surgery
Title: Extra mile
Rating: 5 out of 5
Visited: April 2023
My recent experience at my surgery was outstanding. The Dr who dealt with me had a terrific manner and explained everything , he also didn’t over promise and all tests and appointments were achieved. I would recommend the Dr to anyone for ‘going the extra mile ‘making me feel comfortable and ensuring I understood the issues Thank you
GP surgery review: corner-place-surgery
Title: What a shamble
Rating: 1 out of 5
Visited: April 2023
I've just  been removed from cornerplace after 30 years. This practice has become an awfull,uncaring, rude above all a terrible doctors to have if you are ill.    I was treated sooo badly. That I gave them a few words of my own. And for that reason I have been removed.  I would definitely not recommend this surgery I  half of the patients I look after are all saying how dreadful Cornerplace surgery has become.      Gonna take something to sort this shambles out. So I've got a new surgery now.  And just going into the surgery the difference    they were polite and cheerful.  Good start hey.
GP surgery review: mayfield-medical-centre
Title: prescription
Rating: 3 out of 5
Visited: December 2023
ordered prescriptions, 6 days later was sent to chemist, 7 days after that they were ready.
prescription should be sent asap, went without my diabetes tablets for a week, no regard for patients health at all.
GP surgery review: mayfield-medical-centre
Title: Not fit for purpose
Rating: 1 out of 5
Visited: October 2023
My recent experiences with Mayfield Medical Center has raised significant concerns, particularly for those who are not persistent in seeking care. While the staff at the center is commendably kind and professional, the severe shortage of doctors has created an alarming situation where timely appointments are scarce. This issue not only causes frustration but also puts patients at risk, especially those who do not persistently pursue medical attention.

The heart of the problem lies in the difficulties surrounding contacting the center. The constant busyness of phone lines and a lack of efficient online communication options make it arduous to schedule appointments, seek advice, or address urgent medical concerns. Patients who do not persist in their attempts to reach the center are left with no choice but to endure their health issues in silence, hoping that the problems will resolve on their own.

This situation is far from ideal, as it forces patients to suffer in silence. For those who do not persist, their conditions may deteriorate to the point where hospitalization becomes necessary. This not only causes unnecessary suffering but also consumes more of the limited resources of the NHS.

Mayfield Medical Center needs urgent improvements to ensure timely and efficient healthcare access. The current state of the practice is clearly not aligned with its intended purpose of providing accessible healthcare to the community. The consequences are dire, as people are suffering in silence, leading to avoidable hospitalizations that strain the already burdened NHS.

It is my sincere hope that the management of Mayfield Medical Center will take these concerns seriously and work swiftly to rectify these issues. The well-being and health of the community depend on it. The status quo is not acceptable, and I urge immediate action to address these critical issues.
GP surgery review: mayfield-medical-centre
Title: Why are the doors still locked ??
Rating: 2 out of 5
Visited: August 2023
Doors to this practice are still locked with a reception letting you in if you pass the test,  people left waiting outside if only have a query. Why 3yrs on from covid is this still being allowed when the rest of the country is back to normal !!
GP surgery review: mayfield-medical-centre
Title: totally useless admin system
Rating: 1 out of 5
Visited: July 2023
In light of previous experiences and a review I decided to take my business elsewhere. I was informed that it was probably just the same at other practices. I'm here to say it isn't. The difference between the way I am treated at my new surgery is light years away. Triage in place, Dr rings back (sometimes within 10min), prescription requests done immediately and dispatched to nominated pharmacy within the day, practice pharmacist phoning to discuss treatment options. I am so glad I transferred. It has restored my faith in the GP service. Oh, there are no covid restrictions either!
GP surgery review: mayfield-medical-centre
Title: Difficult to get medical review
Rating: 2 out of 5
Visited: June 2023
I rarely review anything but am doing so in the hope that the practise can improve.
Didn't phone because online consultation continues to be the system and filled this in on Wednesday. Am concerned about my health. Received a text message same day to say that this had been passed to a Dr for consideration on Thursday. Rechecked the text message this am expecting a call from reception or admin about what Dr would want me to do. Discovered that the date of return call was planned for 6th July. I thought this was a text error so called the surgery to check. Spoke to a really nice receptionist - not her fault and she was lovely,  but indeed a two week wait for a telephone call was correct. I am not urgent apparently - not sure how that can be deduced through an online consultation form. The feeling is that it's not important enough. What has happened for this much change in GP service delivery since the outbreak of Covid 19 for patients to need to wait two weeks for a call before treatment is suggested?
GP surgery review: mayfield-medical-centre
Title: Online Consultation is Badly Flawed
Rating: 2 out of 5
Visited: June 2023
Being unwell I tried to use the online consultation form, but it was constantly unavailable due to high demand. Two days later (Wednesday) I managed to secure a place and sent off my plea for help. I got a text saying a doctor would ring me on Friday. Friday came  - no call. I rang on Monday and after 20 minutes wait, was told that the appointment was booked for 3 weeks ahead. Came the appointed day - no call and by the time it was clear I wasn't getting a call the surgery had closed. 
The system is broken and no one seems to care.