janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: belgravia-surgery
Title: very rude receptionist
Rating: 3 out of 5
Visited: October 2022
I have to start by saying that the receptionists are usually very friendly, polite and helpful. But today I encountered a rude and dismissive receptionist. I understand they are short staffed, under pressure and have to deal with rude people, but you have to maintain a certain level of professionalism. 
I had an ultrasound scan and was told to call the doctor to book a follow up. When I called, before I could finish, I was told abruptly I had to call the doctor on the day. When I explained my situation I was told that my results were in, and when would I like to speak to a doctor. Meanwhile she is obviously munching on a bag of crisps and making no effort to cover that up. After saying I'd like to speak to a doctor next week, I was told that she couldn't guarantee it, it was dependent on the doctor. I then said I presumed the scan was clear and it wasn't serious to which she replied " I don't know, I'm not a 
doctor" - I was never at any point impolite, but all I got was a "I'd rather be anywhere but here" dismissive tone and a lot of munching. Having discovered a lump on my neck and rather concerned about it, I'd expect a doctor's receptionist to at least have a little understanding. Should not be working in a doctor's surgery with this attitude. Wholly unacceptable.
GP surgery review: dr-victoria-muir's-practice
Title: Great doctors, amazing nurse but rude reception staff
Rating: 4 out of 5
Visited: May 2023
I have been with the practice for over ten years. 

I would give 5 stars to the doctors and nurses. But not one star to the reception staff. This is not a recent issue but was the case well before the pandemic.

My most recent gripe is that when the nurse or doctor has asked you to make an in-person appointment why shout at me on the phone?
GP surgery review: dr-victoria-muir's-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
Very efficient surgery - I would highly recommend.

Never had any issues whatsoever, staff friendly and lovely and clean reception.
GP surgery review: dr-victoria-muir's-practice
Title: Stitches removal with un- aseptic technique
Rating: 2 out of 5
Visited: November 2022
I had called the surgery for stitches removal by the nurse. I tried to guide her as I am a nurse myself . She wasn't having it and ended calling her colleague who agreed with my initial suggestions. They were dissolvable stitches and only the hanging stitches needed to be cut out . Shocking she was quick to take non-sterile scissors out of her pocket and  using non-sterile gloves quickly cut out the stitches.
The schools of nursing has taught us to use aseptic techniques with surgical wounds and a sterile field needs to be prepared. I have diabetes and has caught sepsis twice. All these has been recorded in my notes and deemed as a high risk patient. Meaning necessary precautions needs to be taken in place . The nurse in questions cannot be advised otherwise , last visit with my diabetes annual was a complete waste of time ( read my reviews) . Kindly intervene as I discussed with her senior nurse in her presence.
GP surgery review: dr-victoria-muir's-practice
Title: Useless
Rating: 1 out of 5
Visited: October 2022
I have tried to see a GP as I have an infection in my hand that needs treatment. I am 33 weeks pregnant so infection needs to be dealt with quickly. I was offered a phone appointment in 6 days time. This was clearly not acceptable and having seen a GP since at a walk in urgent care clinic I was advised that if I had not had antibiotics for another 6 days I would likely have needed to be admitted and given an IV. 

Prior to this I also recently had an appointment cancelled via text with no explanation, only hours before I was due to attend. The reception staff are 'computer says no' and the service is far from adequate. 

With a new baby on the way my hospital midwife has advised me (off the record) to find a new practise based on my experience recently.
GP surgery review: dr-victoria-muir's-practice
Title: Doctors are great, reception staff are not!
Rating: 2 out of 5
Visited: June 2022
I have been registered at this practice for years, and I can't say I've ever had a pleasant interaction with the receptionists. It has gotten to the point where I'm afraid to call because I am worried they will be nasty, condescending, or rude. I have even cried after coming off the phone with them before. Occasionally you can make it through booking an appointment without being left feeling like you were just told off/talked down to, but I wouldn't describe those experiences as 'pleasant'.
Once I was asked brusquely why I was making an appointment so soon after being seen, and asked "is it *actually* important". When I explained I had been told to follow up by the doctor, there was a long sigh as if I was a major inconvenience, and then: 'Fine! What's your date of birth?!'
After getting fed-up of 5min. pointless phone calls, I asked if there was any way to see a doctor in person. I was told to explain why, and then: "No you can't make an appointment for that, just speak to my colleague", and was promptly transferred to someone (no idea who) to explain my issue. I didn't know a receptionist could say no to making an appointment when I had a clear medical reason. Maybe if they had explained what the problem with my request was, or was more patient in the way they spoke, I wouldn't have felt so put-out.
I can't put my finger on what the exact issue is, just that as a medical receptionist I imagine you should not make sick/vulnerable/potentially anxious people feel belittled or ashamed to call their healthcare provider. But both I and my flatmate, who is also registered here, feel this way whenever we speak to the reception team. You are also made to feel like you've inconvenienced them/asked them the biggest favour, when simply booking an appointment.
I understand that the NHS is under stress, and it must be a demanding job, but as it is a customer service role I think basic people skills should be a given.
The doctors, when you can see them, are great and professional. The main nurse is lovely. I just wish the front-of-house team didn't make me dread dealing with my GP.
GP surgery review: kings-college-health-centre
Title: Great practice!!
Rating: 5 out of 5
Visited: October 2023
Great practice attached to the uni. Really good with mental health stuff. 
Had a great review with the pharmacist yesterday too!!
GP surgery review: kings-college-health-centre
Title: Rude and unprofessional
Rating: 1 out of 5
Visited: September 2023
The doctors are rude and harsh. I had requested full blood test and face-to-face appointment on patchs but all I got was a phonecall with a physiotherapist and an appointment with doctor who cancelled last moment. The staff rescheduled my appointment with another doctor who had no idea about my medical history and when I explained my condition, he became extremely rude and accused me of 'giving him attitude'. He continued talking over me and became dismissive and patronising. 
Such unprofessional and rude behaviour is not what I had expected from a trained medical professional.
Other staff members, specifically receptionists are also unhelpful and are least bothered to listen to patients requests.
GP surgery review: kings-college-health-centre
Title: Very kind staff
Rating: 5 out of 5
Visited: August 2023
This is my regular clinic. I have dealt with a number of the doctors and nurses at this practice and I have had nothing but positive experiences. I feel heard and cared about. Thank you King's Health Centre!
GP surgery review: kings-college-health-centre
Title: Great practice, awful new booking system
Rating: 4 out of 5
Visited: July 2023
The care I've had at this General Practitioner practice has always been excellent, but their new booking system is awful. 

The new process for a routine appointment is that you fill in a form between 0800-1400 and someone triages it and offers you advice or an appointment with someone appropriate.  Despite it being a form and not a live chat, you can't fill it in any other time so you have to remember to find time in that very specific slot, something that took me 2 months.  

It took me 20 minutes to register with the form provider Patch, and the form isn't visible anywhere in the NHS app under that name, so the instructions are poorly written.  Then, even if you prefer not to conduct business by phone, someone calls and you have to go back and forth looking for an available time. 

Despite going through this, it turned out I'd been offered the wrong sort of appointment, and it needed to be a General Practitioner appointment instead (what I'd expected in the first place) so I had another phone call at a fairly inconvenient time, to try and find another slot in my calendar.  Once again, no online, visual option was available. 

You used to be able to book online, and see a list of available appointments which was so much easier and quicker all around.  

It's an incredibly opaque and unpleasant way to make the booking, even though I know the care I get eventually will be great.  I can't imagine trying to navigate this system as someone with Attention Deficit Disorder, or new to the United Kingdom or with English as a second language, or even just as someone who feels ill.  

Post script: this site won't let me put any works in all caps, including the health service or the type of doctor I'm referring to.
GP surgery review: kings-college-health-centre
Title: Great practice, but bizarre lack of privacy
Rating: 4 out of 5
Visited: May 2023
Great practice and majority of the GPs I've encountered have been lovely. But not sure why the only place to drop off specimens is right at the front of the reception?
Having to drop off samples is uncomfortable enough as it is, without having to do it in front of everybody else in the waiting room. Surely this will deter people from dropping off samples and thus receiving the help they need.
GP surgery review: kings-college-health-centre
Title: Worst GP experience
Rating: 1 out of 5
Visited: October 2022
Both kcl gp & Guy's And St Thomas' Hospitals services are not recommended.

I asked for a colonoscopy but got a referral to a gastroscope instead. The hospital said it would investigate my case but never got back to me. After a month of waiting, I contact them again just to find out the gp referral was for a gastroscopy and they just dropped the case without contacting me. When I called kcl gp they said although the referral was wrong, since I am no longer a student, there is nothing they can do. Now I have to register with another gp, book an appointment, and do the whole referral thing again.

That is a two to three months delay for my colonoscopy and the only thing they said was there was nothing they can do.
GP surgery review: kings-college-health-centre
Title: Highly recommended practice
Rating: 5 out of 5
Visited: August 2022
Helpful administrative staff and medical staff, accommodating appointment system. Only positive experiences.
GP surgery review: kings-college-health-centre
Title: Not autistic friendly, rude staff
Rating: 1 out of 5
Visited: January 2022
Telephone review of medication, which I had not requested. Doctor was extremely rude, and accused me of 'snarky attitude' for correcting him that I had not requested this review. I am autistic and naturally speak with flat affect. Everything I said was factually correct and not intended to be rude, but he was dismissive and patronising for the rest of the conversation. He was also twenty minutes late for a scheduled five-minute appointment. Very poor behaviour and I expect better from a trained medical professional. 
Receptionists are also consistently unhelpful and make unwarranted assumptions, sometimes in direct contradiction to patient requests.
GP surgery review: millbank-medical-centre
Title: Horrible every single time
Rating: 1 out of 5
Visited: December 2023
Have had a bad experience almost every time I come here.  Have spent two weeks trying to get an appointment and finally got one today because the online booking system shows no appointments at all well into january however there are appointments available 

The dr I saw to me referred me to a cancer specialist however the referral seemed to contain mostly information about my “medicated depression” which this practice did not diagnose or treat me for.  I was also asked what my name was halfway through the consultation

Really really appalling, pathetic level of service
GP surgery review: millbank-medical-centre
Title: Huge Thank You.
Rating: 5 out of 5
Visited: July 2023
I had a problem with my prescription today and as always the wonderful staff  on reception,Were extremely professional, very helpful and very kind.
 I have been with this first class practice for some 20 years and can’t recommend them highly enough.
GP surgery review: millbank-medical-centre
Title: I prefer the Vets
Rating: 2 out of 5
Visited: June 2023
They are sympathetic
They gat back to you
They care for elderly patients
They are efficient and kind
They try hard not to leave patients you sitting in pain
They also treat dogs like people which is  usually better than the other way round.
GP surgery review: millbank-medical-centre
Title: Exemplary Care at Millbank Medical Centre
Rating: 5 out of 5
Visited: November 2022
My husband has complex medical needs. When he felt unwell last week. I phoned for a telephone appointment with the duty doctor. The reception staff member was helpful and sympathetic. Within the same hour I received a phone call from a doctor. She was so kind and requested that we come for a face to face appointment the same morning to assess my husband in person. At this appointment, she was compassionate in care and understood exactly what his pain was and was eager to alleviate it. She was hugely empathetic. When I mentioned that I had a cough, she examined me too, to establish that I am well. She discussed that the carer sometimes forgets to care for themselves as well as they do their loved one. I found that insightful. The kind care and compassion that we have received from all members of the team, from reception & support staff, nurses and doctors at Millbank for the last 20years that our family have been patients has been outstanding and astounding. We really do appreciate you all.
GP surgery review: millbank-medical-centre
Title: Really terrible practice
Rating: 1 out of 5
Visited: May 2022
The receptionists are very unwelcoming, rude, I feel like I shouldn’t even call if I’m unwell. Another time, I was on the phone call queue for at least 30 minutes for an urgent query, when it was my turn finally, they picked up and hung up, meaning I had to join the queue all over again. 

I feel that they just want the job to be quick, and don’t care about my well-being. I should feel comfortable calling my GP, but the receptionists are so difficult to talk to.
GP surgery review: millbank-medical-centre
Title: Receptionists need training in people skills
Rating: 1 out of 5
Visited: April 2022
I’ve been with this practice for nearly 17 years. The receptionists just seem to get colder, without care and more abrupt year by year to the point where I feel I need to armour up to call. If they could just try and be a little kinder and have a little more patience, it would make all the difference but instead they feel like they are in a battle with the patients. It just makes the whole experience unnecessarily unpleasant. I’d love it if I could call and someone kind answered. I don’t think it’s much to ask.
GP surgery review: millbank-medical-centre
Title: Doctor went home early
Rating: 1 out of 5
Visited: April 2022
I arrived for my appointment at 17:45 and was told by the receptionist the doctor left the building early. She even admitted he should have waited for me and to leave a complaint. I wasted my time and money coming up here, which is further frustrating because they kept calling me / texting me asking if I was coming.
GP surgery review: pimlico-health-at-the-marven-surgery
Title: Excellent on All Counts
Rating: 5 out of 5
Visited: December 2023
Be it a blood test, a telephone appointment or a visit to the surgery - I have always found this practice to be efficient, kind and helpful at every level.
Today I was seen early, treated efficiently and courteously. A future visit was arranged speedily with reception and a confirmation text received in seconds.
It is sad to see negative comments on this site - I have been with it in various locations for 12 years and have never had a bad experience.
I and my family owe the practice a great deal. Thank you!
GP surgery review: pimlico-health-at-the-marven-surgery
Title: Prompt and helpful in so many ways
Rating: 5 out of 5
Visited: September 2023
My mum is elderly and has complex medical needs - have found the Marven to be very efficient, always getting back to me, prompt gp referrals and very considered care. We used to use another local surgery and they weren’t anything like as well organised.
GP surgery review: pimlico-health-at-the-marven-surgery
Title: Phone reception nonexistent
Rating: 1 out of 5
Visited: June 2023
I’m writing this review while still waiting on the line to ask after blood test results. It has now been 41 minutes, after being told by the automated system that I was second in line about 30 minutes ago. I was told to expect the test results last week, so they’re already late, but now I have no way to follow up. I’m not sure whether reception ignores calls for over a half hour or if this line leads to nowhere, but this is ridiculous.
GP surgery review: pimlico-health-at-the-marven-surgery
Title: Disorganised and negligent
Rating: 1 out of 5
Visited: January 2023
A private GP diagnosed me with an infection and referred me to my NHS GP for an in-person exam and test. The NHS website clearly says my symptoms merit an urgent GP appointment. Pimlico Health refused me a face-to-face appointment and assigned a telephone appointment with a GP who only works remotely, despite my insistence on an in person examination. Reception at the clinic then refused to book me an appointment the next day, while my infection is getting worse. They also refused to take responsibility for the error. Patients should not have to suffer poor health outcomes due to the mistakes of clinic administrators - appalling lack of care and responsibility.
GP surgery review: pimlico-health-at-the-marven-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I had to write this email just to praise all the staff at the clinic. 

I'm 65 still menopausal bad memory ....and sometimes I just get in a muddle when my inhalers run out (and tablets at times).

I wrote you an email last night to get a prescription for  my inhalers which were needed and they were at Simmonds today !. Also I have rung in twice for emergency Dr phone calls and both drs got straight back to me and were marvellous . 

I have friends who constantly moaning about their GPs practice .
Thank you all for your hard work and coming to my assistance when needed efficiently and with politeness and friendliness.
GP surgery review: pimlico-health-at-the-marven-surgery
Title: Conflicting info
Rating: 2 out of 5
Visited: July 2022
Bloods 24 days ago am still waiting for results ..told to call 17 days to speak to doc who dealt with me … l then by receptionist call morning every day call voice massage says call after 2!
GP surgery review: pimlico-health-at-the-marven-surgery
Title: Real care
Rating: 5 out of 5
Visited: May 2022
after various tests were set up by a helpful locum doctor I was phoned by the senior GP who had looked at the results and integrated what they showed with various earlier symptoms and asked me to monitor things for 3 days and set up a call to speak to me on the third day. Aside from what eventually comes out of this it was so cheering to have one doctor thinking about my case and providing continuity - the result was I felt hugely cared for, in contrast to the common experience  when it feels uphill work to get any kind of appointment.
GP surgery review: pimlico-health-at-the-marven-surgery
Title: Shame ,y old practice merged with this one...
Rating: 1 out of 5
Visited: April 2022
This practice is a total sambals. Doctors are still refusing to see patients. Announcement on the pre recording states. "If a Doctor deems it necessary" Then you will be offered an appointment. If the Doctor deems it necessary. Recently this was the case for myself. Was seen by a GP who did not even have access to my records in the consultation room they they had left the NHS security card for the computers in another room and they didn't go and get the access card. Was told that a referral was going to be made for my local hospital. Needless to say this was never done. In the process of changing Doctors surgery. I was with my original surgery since birth, now leaving after 48 years of being a patient due to bad way this practice has been ran. All other Doctors surgery's around the area are seeing patients face to face. Shame PH@M is not doing the same..
GP surgery review: the-doctor-hickey-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
High level of humanity.
Always available on time.
Very hygienic clinic.
Follow up by email,phone calls and text messages.
GP surgery review: victoria-medical-centre
Title: Thanks
Rating: 5 out of 5
Visited: November 2023
I would like to say thank you to the staff that actually rang me back and was so good n patient over the phone with me, She gave me the results I needed thank you so much.
GP surgery review: victoria-medical-centre
Title: Newly registered
Rating: 5 out of 5
Visited: November 2023
I'm a newly registered patient at the medical centre and it's all been good, very quick and efficient service and nice friendly staff.
GP surgery review: victoria-medical-centre
Title: Blood Tests
Rating: 5 out of 5
Visited: November 2023
Hello

I had to come into today for a blood test and I was so happy it wasn’t the previous person doing my blood test as I always found her grumpy and unfriendly

So today I arrived and was happy when I got called and it was
the new lady. She is lovely she welcomed me and made chit chat with me and was happy and smiling the whole time
GP surgery review: victoria-medical-centre
Title: Outstanding practice
Rating: 5 out of 5
Visited: November 2023
Over the past 20 years I have been treated for several ailments and injuries.  All the staff including receptionists, back office workers, doctors and nurses have been helpful at all times and most are  cheerful and go the extra mile. A big thank you!
GP surgery review: victoria-medical-centre
Title: Blood
Rating: 5 out of 5
Visited: October 2023
Thank you Victoria medical centre for chasing my blood test results and mailing them to my consultant, very impressed with the service and also letting me know.
GP surgery review: victoria-medical-centre
Title: Thank you
Rating: 5 out of 5
Visited: August 2023
I am writing to say how grateful and thankful I am to the team at the VMC.  However, today in particular, I must highlight the outstanding welcoming, efficient and comforting exchange I had with one receptionist who was so very helpful, which reflects her true human kindness and a team well-led.
  
On wishing to renew my prescription late last night when back from work, I realised that 2 of the medications had to be reviewed before these would be dispensed.  Her warmth was truly palpable on reassuring me that the medication would be dispensed and that in fact it had been already sent to Boots.
 
Again, I am so very grateful and much appeased.
 
Best wishes to her and the team.
GP surgery review: victoria-medical-centre
Title: Good first impression
Rating: 5 out of 5
Visited: August 2023
First visit to VMC.really helpful receptionist, despite an abusive encounter with a patient   before me.Nurse dealing with me respectful and friendly
Surgery was bright and welcoming despite a large number of patients waiting.Very pleasant  experience altogether.