janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: weston-favell-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: March 2023
I have only a handful of times when I can truly say that I have had a good experience at this surgery. The doctors and nurses are dismissive, patronising, and come across uninterested most of the time. I've been told to turn the assault that happened to me "into a positive", dismissed when struggling with mental health, and recently with physical problems, it's taken two and a half years to get a diagnosis when I was told nothing could be done other than have surgery, which wasn't the case. They are much more inclined to prescribe something rather than get to the cause of the problem. I've complained once before regarding the treatment of my child but just got an email apology and that was it.
Telephone appointments are usually a minute or two long, and they make you feel as if you're inconveniencing them when you ask questions. 
On their website, they describe themselves as a "dedicated team" when they are anything but. The telephone system is awful too; you wait until you are number 1 in the queue, and then it will ring continuously for 15/20 minutes until you are through to someone. There are two reception staff that are really lovely and personable but there are others that say things such as "well I can't help you I'm afraid" and have unrelated conversations with others while you're on the phone. 
I really am fed up of having to second guess the people that are supposed to be helping you and coming away from an appointment feeling more confused than you were before. 
I know this review won't go anywhere and will be dismissed but this surgery really needs to change.
GP surgery review: weston-favell-medical-centre
Title: A let down, when you most need them!
Rating: 1 out of 5
Visited: February 2023
I find it very strange that Mayfield surgery is taking on new patients (advertised on their website). As an existing patient, I cannot get an appointment. And when you ask for an appointment, it's phone tomorrow at 8am. You phone at 8am as instructed, stay on hold for anywhere between 20 to 60 minutes. If you're lucky you will get through, if not your call gets terminated, and if you do get through all the appointments are gone. When you explain to staff that you need to see a doctor, you get told appointments are only available with nurse practitioners. I really do not understand how this is allowed to go on. Taking on new patients is just  going to compound these problems, you already cannot offer current patients appointments.
GP surgery review: weston-favell-medical-centre
Title: The worst practice in Northampton
Rating: 1 out of 5
Visited: January 2023
This is the worst professional service I have ever experienced in my life, I have had to call over 300 times because the line will stay busy and not let you hold because the outdated telephony system until by chance your in the first 10 people to get through after calling from 8am getting through at 9:40am to be told there are no appointments and to do the same the next day.  The rudeness of the receptionists is something I never though I would experience in the nhs, they make sarcastic comments on the phone, the lady said word for word “because of people like you taking our time we can’t answer other calls” as I was expressing my concern that I have not had my X-ray results that they have had back for over three weeks. You cannot book any future dated appointments, and if you are not happy that you can’t even book a call from a medical professional they lady advised “if it’s that bad call 111” absolutely shocking that they are still running this practice it needs shutting down.
GP surgery review: weston-favell-medical-centre
Title: Horrible Practice
Rating: 1 out of 5
Visited: July 2022
This is a GP service with no regard for its patients. Never an appointment available with even a nurse. Never an appointment available even to speak with a medical professional over the phone.
Very rude receptionists, making you feel as though they are doing a favour on you by answering the call.  Only ever ask us to call back at 8 am only to be put on hold for ever and then when you finally get through they say its not 8 am anymore. Don't know what they intend to do? May be just waiting for the patients to get so poorly before being seeing at the surgery that they should land up into emergency care.

Also, if you do manage to get through to a medical professional, most of the staff is locum with very poor quality of service or even understanding of your concerns.
GP surgery review: earls-barton-medical-centre
Title: Constantly cancelling my appointments
Rating: 1 out of 5
Visited: March 2023
In the last month I have had extreme pain to which over the phone I was prescribed high strength pain relief tablets and when I then was able to get an appointment in person with a doctor to discover the reason for the pain. My appointments were cancelled, this happened 4 times. I then ended up having to have an emergency surgery due to the chronic pain, this all could have been avoided with proper GP support. I am now off work sick for another month. To make matters worse my follow up appointment post surgery and discharge has now been cancelled. This has truly impacted my life and my families life.
GP surgery review: earls-barton-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I have had the misfortune since Xmas to need to call 3 times and every time I have called ( have had to wait a little while each morning between 5-15 mins but this is to be expected) the receptionists have been helpful and considerate ( I always explain my symptoms) . Each time this has resulted in an appt and the drs I have seen have been lovely ( one at each surgery as Earls Bart), patient and informative. I would recommend this practice. I have been a patient here for 25 years
GP surgery review: earls-barton-medical-centre
Title: This practice needs reviewing
Rating: 1 out of 5
Visited: May 2022
Every time I call i have been told that there is no appointment but the fact is that there is no doctors on the site and that why i can't be seen. Example is the 1st of June 2022. There was no doctor in ether Erls Barton or Penvele Park Medical Centre on that day but they make out that there is no appointment left.
I also put 2 formal complaints with them a year ago and still no one got back to me about it. I am now waiting for 2 years and 4 months to get to fertility clinic and nothing is being push forward wich is having a devastating impact on my life as you can imagine.
The staff is always rude and just wat to get rid of you because they can't be bothered to deal with anything. They always making out they haven't got a clue what im talking about when i call regarding the fertility clinic referal and each time i have to explain and the whole process starts again and each time they tell me different things. I feel extremely confused and drained by all this. I feel i will never get anywhere with them and it's just very upsetting for both me and my husband.
They should be ashamed of them self's.
GP surgery review: earls-barton-medical-centre
Title: Very helpful reception staff
Rating: 4 out of 5
Visited: May 2022
I called at lunchtime hoping to get an appointment for my son. Unfortunately no appointments were available but the lady on reception kindly arranged for the out of hours doctor to call me, who gave us an appointment for that evening. Very helpful receptionist.
GP surgery review: earls-barton-medical-centre
Title: Terrible Practice
Rating: 1 out of 5
Visited: April 2022
I was left on hold for 2 hours before being disconnected - no indication on where I was in the queue. I had expected the service to improve once they had been in the papers but this has not happened. It is one of the worst GPs I have ever experienced.
GP surgery review: earls-barton-medical-centre
Title: A telphone appointment booking that didn’t happen.
Rating: 1 out of 5
Visited: March 2022
Following a month in hospital, I had a two chest X-rays that needed reviewing together with a review of my medication. I had a telephone appointment with a GP booked for today. I had no telephone call by 16.30 so phoned the surgery to check. I was told the appointment had been changed to Friday pm, nobody informed me of this change so I was waiting by the phone all day. Basic customer service is to inform them of appointment changes, this is very easy to do and could be achieved by text message.
GP surgery review: moulton-surgery
Title: Can't fault
Rating: 5 out of 5
Visited: July 2022
Always very helpful, reception very accommodating & really listened to my needs. Never felt rushed in appointments. 

I understand surgeries in general are stretched at the moment but can't fault the care I've had
GP surgery review: moulton-surgery
Title: Terrible
Rating: 1 out of 5
Visited: June 2022
Worst practice I’ve been to over the years. So much so I’ve moved our entire family to Saxon Spires Surgery at Brixworth. Reception team are in serious need of some training and manners. Appointments cancelled without being told, huge telephone wait times, useless GP’s to the point I’ve paid to see a private one. They couldn’t even manage to move our records over without making a mess of things. Avoid.
GP surgery review: woodview-medical-centre
Title: Not reassured
Rating: 2 out of 5
Visited: December 2023
Had a ECG for a ongoing and concerning problem, results were concerning. However I was sent home with no information or what will happen next
GP surgery review: woodview-medical-centre
Title: Receptionist
Rating: 3 out of 5
Visited: January 2023
Outstanding review for the receptionist I spoke to this morning concerning my mother. Polite, professional, caring and went out of her way to try to resolve an issue.
Restored my faith in phoning the surgery, previously had a receptionist who continually called me lovey, and everytime I spoke her answer was "yeah" "Yeah" and was so rude and unhelpful. 
100% pleased this morning with the lady I spoke to she was outstanding.
GP surgery review: woodview-medical-centre
Title: Rude receptionist
Rating: 2 out of 5
Visited: April 2022
There is this particular one receptionist who is so rude. I read some comments before and this has been going on for quite some time now that is never been addressed by the manager. It is so distressing especially the ones calling are sick people and they should never be treated in a disgusting manner. No wonder people like leaving the surgery if they're been treated this way.
GP surgery review: byfield-medical-centre
Title: Fabulous practice
Rating: 5 out of 5
Visited: May 2023
Everyone at this surgery goes above and beyond we are so lucky to have such an amazing and caring group of people
GP surgery review: byfield-medical-centre
Title: Patience of a Saint
Rating: 5 out of 5
Visited: April 2022
While standing queuing in a busy waiting room  at the Byfield Surgery I witnessed the most amazing patience from the receptionist. She was dealing with a patient who was struggling to understand the message that she could not be treated immediately until a specialist opinion had been sought. 
The receptionist must have repeated it at least 6 times while I was standing there. We hear of staff being mistreated by patients at this surgery. But this was brilliant to witness. Please pass on my humble gratitude for having the patience of a saint. Well done and I am sorry I couldn't remember the name of the member of the staff.
GP surgery review: crick-medical-practice
Title: Lucky to live in Crick
Rating: 5 out of 5
Visited: June 2022
How lucky I am to be able to use Crick Medical Practice.  I have always found them helpful and caring and have never found it difficult to get an appointment in the six years I have lived here. 
The one star review on this site must be referring to a different practice !
GP surgery review: crick-medical-practice
Title: Never fails to disappoint
Rating: 1 out of 5
Visited: February 2022
So far in 5 years i have never had a positive service experience with this practice whether it be reception, nurse or GP. If you are lucky you can get a 10 min telephone call. I have previously been given advice to attend a nurse appointment for a child flu vaccination to then arrive and be turned away. Reception have promised to call me back and have not bothered to. After several years of no contact i asked for a short physical check-up; the GP looked at me as though this was a complete waste of their time. If you have a choice then look elsewhere. If you are happy with broken commitments, poor service and bad advice then this is the medical practice for you.
GP surgery review: crick-medical-practice
Title: Excellent service
Rating: 0 out of 5
Visited: January 2022
I saw my GP, and was referred to the Breast Cancer Clinic. I got an appointment for 2 weeks later. On the day I was taken through to see the consultant 3 minutes early, had a mammogram and had a follow-up talk with the consultant, all within an hour. I couldn't ask for a better service, thank you, especially as the result was all clear.
GP surgery review: greens-norton-&-weedon-medical-practice
Title: No customer service
Rating: 3 out of 5
Visited: September 2023
I was away from home and needed some further help/medication following a recent infection which came back. I rang the surgery and waited 30 minutes to speak to someone. The call handler only replied to my enquiry with a flat "no" and did not even ask for my name. I managed to get into the local GP near where I was staying and in under 30 minutes attended their drop in clinic, saw a GP and got the necessary meds from their surgery, this is what I call customer service, please look at improving your service.
GP surgery review: greens-norton-&-weedon-medical-practice
Title: Works both ways
Rating: 3 out of 5
Visited: July 2023
I arrived 12 minutes late and the gp  would not see me  that's fine but it's ok when they are running late. I think it works both ways
GP surgery review: greens-norton-&-weedon-medical-practice
Title: Thank you!
Rating: 5 out of 5
Visited: April 2023
I have been with the practice since 1976 and have nothing but praise for it - if you have an issue that requires urgent attention you will be seen promptly. The telephone reception team seem to have improved considerably in recent weeks, even if you start at number thirty in the queue! They display empathy and do their best to get you seen asap when appropriate.
To stop confusion it would be better if the pharmacy and other lunch breaks were all the same time.
Having the two sites seems to help significantly when getting you seen urgently as well.
I must that thank you all, not least for the text messages from the GPs giving you urgent test results, these really bring the human touch to the service.
Thank you
GP surgery review: greens-norton-&-weedon-medical-practice
Title: Great Service
Rating: 5 out of 5
Visited: March 2023
Greens Norton is a fantastic surgery. Well organised, forward thinking and kind. Feel very lucky that  they are my doctors.
GP surgery review: greens-norton-&-weedon-medical-practice
Title: Opening times
Rating: 5 out of 5
Visited: July 2022
I couldn't find the Pharmacy opening times on your site.
Last time I called just after 1pm it was closed for lunch.
GP surgery review: the-long-buckby-practice
Title: Very good positive visit
Rating: 5 out of 5
Visited: November 2023
Very good discussion and explanations of my problems. Felt more confident after the appointment that any problems I have will bevdealt
GP surgery review: the-long-buckby-practice
Title: Absolutely marvellous
Rating: 5 out of 5
Visited: July 2023
Following a covid and subsequent hospitalisation 2 Drs of the practice contacted me, having confirmed details with the hospital and refined drugs and arranged further tests. 
You could  not ask for more from this practice and anyone on their list is very fortunate and well served.
GP surgery review: the-long-buckby-practice
Title: Check up review
Rating: 5 out of 5
Visited: April 2022
Arrived on time no delay in seeing the practitioner. Very polite dealt with my issues well checked my medication first class service and helpful staff. Top notch surgery
GP surgery review: the-saxon-spires-practice
Title: Thank you
Rating: 5 out of 5
Visited: February 2022
I saw a GP today to review my medications. I was listened to and provided with the information I needed to make the decisions that are right for me. I left feeling positive, reassured, empowered and at the centre of my own care. I really am very grateful to be a patient at this surgery.
Booking appointments is straightforward and all the staff that I have dealt with have been helpful and friendly. Thank you… particularly in such challenging times!
GP surgery review: denton-village-surgery
Title: Very happy patient
Rating: 5 out of 5
Visited: November 2023
New to the practice. It’s worlds apart from my last. Loving the vending machine outside! Haven’t seen this anywhere before.

Had to take script to a chemist as didn’t have stock but then chemist didn’t have it either, can’t complain. Lots of stuff seems to be in short supply everywhere.

Reception team very friendly and so far can get through and book face to face appointments. Unheard of at my last doctors. 
Thanks Denton
GP surgery review: denton-village-surgery
Title: Incredible service - reassuring and fast!
Rating: 5 out of 5
Visited: October 2023
Please can I pass on my thanks to both the reception staff and the doctor who responded so promptly when I called about my teenage son’s difficulty with breathing today.

Everybody went over and above to support us and absolutely listened to my concerns - from arranging a return phone call within about 5 minutes, to ensuring we could see a doctor in person within half an hour of my initial call. We are very grateful.
GP surgery review: denton-village-surgery
Title: All Round " Good News" Practice.
Rating: 5 out of 5
Visited: September 2023
This is a well oiled machine that really does look after its patients as far as I am concerned. From the recent Covid jab programme, where you scarcely had time to get your jacket off, as everyone was so efficient, to more specialised Consultations, where an appointment is granted quickly, and if an emergency, a phone back is carried out in the same afternoon. The " Hole in the Wall" Medication Dispense system is a great investment, and certainly is good for us patients and I hope that it frees up the Dispense Team to do more of what they are good at.
Best Wishes to the whole Team and a sincere thank you.

Richard West.
GP surgery review: denton-village-surgery
Title: Friendly, helpful & understanding nurse
Rating: 5 out of 5
Visited: August 2023
During a 60 health check the nurse explained what the tests were for and how they would be completed. Also she explained the results so I understood what the consequences were (good as well as not so good). She offered me lifestyle choices and sent links on my mobile so I could obtain further information. Felt relaxed during the session. Thank you
GP surgery review: denton-village-surgery
Title: Very good service
Rating: 5 out of 5
Visited: July 2023
From initial request for appointment-  to hospital visit via face to face with GP, speed, efficiency and care, combined with friendliness and professionalism of All staff at the surgery - excellent. Thank you!
GP surgery review: denton-village-surgery
Title: Efficient Practice
Rating: 5 out of 5
Visited: June 2023
Good experience ,no waiting,no bruising taking my blood sample.The practice is very good at answering the phone,and sorting the issue.
GP surgery review: denton-village-surgery
Title: Some front of desk staff need call handling training!
Rating: 4 out of 5
Visited: April 2023
It is a good surgery and the majority of staff are very professional.  I dislike the nationwide trend of instructing administration staff who answer the call to ask the reason for the call.  Some will do this as sensitively as they are able and are almost apologetic in the request,  because lets face it,  it is a breach of privacy.  However occasionally you are confronted with someone who's manner is aggressive and full of entitlement,  and when you explain that you have given them as much information as you are willing,  they persist in an argumentative tone.   I had that experience a few months back and the person sounded very young,  and when you are dealing with patients who are not feeling well,  maybe mentally not in a good place,  you need to make sure that those answering the phone do so sensitively and with respect!
GP surgery review: denton-village-surgery
Title: an extremely great practice
Rating: 5 out of 5
Visited: March 2023
Have been with the practice for just over 1 year .Compared to my previous practice, the service provided has been nothing short of excellent. Very friendly and approachable staff .All very efficient
GP surgery review: denton-village-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: February 2023
I’ve been seen twice at the practice and both times it has been very professional and uncomplicated. The staff at the front, along with the doctors and nurses are all friendly and helpful. Could not recommend the practice anymore - great job!
GP surgery review: denton-village-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: September 2022
No matter the problem there is always someone who cares, be it the reception team, dispensary staff or the GP’s. Advice given, referral made and no hesitation to resolve an issue. I couldn’t be happier with all staff members. Thank you!
GP surgery review: the-parks-medical-practice
Title: Poor approach and attitude
Rating: 1 out of 5
Visited: May 2023
Having been contacted twice by the Practice over the last few days by different people I am appalled at the lack of professionalism and rudeness of the people that I spoke to. There was a view that attending to see a doctor is the most important thing in the world and the condescending manner of both people was atrocious. Whilst not saying anything at the time I felt that I turned abrupt and difficult due to the nature of the conversation, which is not in my nature. Especially the GP who seemed to be more enthused with his 'position' in life than the care he is supposed to give. This business, supported by the NHS, would not survive in a competitive environment due to the customer care and approach. At no time was my circumstance or recent activity discussed, which would probably have impacted the assessment diagnosed. If this is primary care then there is no wonder the NHS is failing
GP surgery review: wootton-medical-centre
Title: Do not recommend
Rating: 2 out of 5
Visited: March 2023
I was with my son as he was having high temperature for 3 days in a row . No treatment have been given and had to go to A&E to get antibiotics for him. Very disappointed especially when it is about a child. Someone needs to do something . Bring some doctors that wants to help please.
GP surgery review: wootton-medical-centre
Title: Dedicated, caring GP
Rating: 5 out of 5
Visited: August 2022
I had an appointment with a GP I had not met before. She made me feel welcome and relaxed. She focused on the issue I had the appointment for and then made suggestions of ways I could improve my mental health. Her efforts to help me went above and beyond both during and after my appointment with her.  What a wonderfully dedicated GP.
GP surgery review: wootton-medical-centre
Title: Appointments readily available
Rating: 5 out of 5
Visited: March 2022
Booking through the NHS app was so easy with loads of options. Could have had appointment within 2 days but had to choose later date due to my availability. Once in the Dr was quick and to the point. Managed to book further tests quickly. No complaints other than the chairs in the waiting room are less than comfortable.
GP surgery review: wootton-medical-centre
Title: Was a great practise
Rating: 1 out of 5
Visited: March 2022
This surgery used to be great, it’s completely changed. It needs a real shake up. I wish it could be how it used to be but it’s an unpleasant experience being a patient here now.