janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: ponteland-medical-group
Title: Testing my patience
Rating: 1 out of 5
Visited: December 2022
I attended the RVI Endocrinology Dept on 12 December this year. After having blood tests I was informed by phone the following day that I would need to start a course of medication and that my doctor would arrange. After numerous on-line enquiries and an unsuccessful telephone call I am still awaiting any response from the doctor. My follow-up appointment with the RVI is on the 13th January. I find this lack of response very stressful on top of any illness problems I am currently experiencing.
GP surgery review: ponteland-medical-group
Title: Excellent experience
Rating: 5 out of 5
Visited: November 2022
I rang in the morning to request an appointment for my daughter who I suspected had an ear infection. I was given an appointment for an hour later and was quickly seen by the lovely male nurse practitioner. He was great with my daughter and prescribed medication that solved the infection within the next week.
I couldn’t have asked for a better experience, thank you.
GP surgery review: ponteland-medical-group
Title: Wait ages for an answer then no appointments
Rating: 1 out of 5
Visited: November 2022
Wait for nearly an hour for someone to answer and then told there were no pre bookable apts anyway (and never are) and no available today appointments and to ring back again tomorrow. This happened several days in a row, ringing on the dot of when they open (and then waiting 50-60 mins for an answer). If the GP tells you to book an appointment to see them how can you actually do this!! I have only once managed to get an actual appointment (and the GP themself made this on their system for me). We have had to resort to going to the walk in clinic who are entirely unsurprised that we are registered with this practice. What is the point in sending a survey saying do we want evening and weekend apts when none are bookable anyway?!
GP surgery review: ponteland-medical-group
Title: Incompetence
Rating: 3 out of 5
Visited: October 2022
I have a regular prescription which I order online. Last week I had a telephone review of my prescription, with the conclusion that the medication prescribed was appropriate and should continue. Today I tried to reorder a repeat prescription online to be informed that there could be no further repeat prescriptions until I had a prescription review! So tomorrow I will have to waste at least 1/2 an hour of my time trying to make telephone contact to rectify this mistake. If a review has been completed successfully why is the computer system not updated immediately?
GP surgery review: white-medical-group
Title: Exceptional care
Rating: 5 out of 5
Visited: June 2023
My father is receiving palliative care at home. He recently developed an infection. The care and support that we have received from the doctors and the District Nurses has been exceptional. We as a family cannot thank the practice enough for all their attention.
GP surgery review: white-medical-group
Title: Long waits
Rating: 1 out of 5
Visited: March 2023
It takes at least a month, often closer to six weeks, to get an appointment, whether with a doctor, nurse or HCA. 
Even the message given when phoning in seems to be saying 'go elsewhere, we cannot help you' by giving details of urgent care centres in Newcastle.
GP surgery review: white-medical-group
Title: Excellent care from all
Rating: 5 out of 5
Visited: January 2023
I recently returned to the area and registered with the practice. I booked an appointment with a GP. My problem is more mental than physical. The GP listened carefully and prompted me so that I could express my concerns fully. We discussed medication and I have a medication that suits my needs.

I was referred to a mental health practitioner who phoned me within an hour. I had an appointment with her a few days later. I was again given time to tell my story and to explore non-pharmaceutical approaches. 

I have been referred to two other sources of help. In a few days I will have a telephone assessment. I am aware that I may have to wait for further support. This is because of high demand and not because of deficiencies in general practice.

I have been treated with care and compassion. I have been listened to and nd given the time I needed to access the services I need.


Every member of staff in the practice has treated me with dignity and respect. I am very grateful to all of you.
GP surgery review: white-medical-group
Title: Gone downhill
Rating: 3 out of 5
Visited: August 2022
Having been a patient here on and off for 40 years I have to say it’s really gone downhill, even more so since closing the Stamfordham surgery. You wait weeks to get an appointment and even then it’s not always face to face. You wait even longer to get an appointment with a specific GP and I have to see a specific GP because he has always dealt with my complicated medical history. It seems everyone wants to see this GP though. Very telling! The turnover of GP’s is astronomical! I feel for the GP’s that have been there a long time - not many of them left! They’re totally overwhelmed, especially as there’s an awful lot of staff off sick at the moment as the recorded telephone message has been telling me for a couple of months now. The practice has taken on too many patients and doesn’t have the capacity to cope it would seem. Takes forever for them to dispense prescriptions from the time of ordering as it is now 72 hours! Not good for those of us that live rurally. I know all GP’s are struggling, but there’s something clearly wrong with the management of this practice.
GP surgery review: marine-avenue-medical-ctr
Title: Another great experience
Rating: 5 out of 5
Visited: March 2023
Just had a phone call back in a response to an e-consultation form submitted earlier this week. I had mentioned a specific GP on the form and she phoned. Really good experience, she had read the information I submitted, was warm, friendly and helpful, asked useful questions and even added an extra item to follow up on that arose during our conversation. Couldn't have asked for a better consultation and wanted to write this review to let them know how grateful I am. My experiences have varied at this practice depending on which GP I've seen, but some of them are really fantastic! Same goes for the reception team who have been super helpful and gone out of their way to resolve issues.
GP surgery review: monkseaton-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Very good ...seen me at short notice very friendly receptionist añd friendly paramedic who seen me  and also friendly nurse who seen me first to take my blood pressure I appreciate that they seen me even though I didn't have an appointment thank you
GP surgery review: monkseaton-medical-centre
Title: Great doctors, bad time keeping
Rating: 2 out of 5
Visited: December 2022
I am only leaving this review in the hope that it will generate change at this surgery as whilst the doctors you meet when you eventually get into the rooms are fantastic the wait times even with an appointment are ridiculous. On the last 3-4 occasions in the past 6 months despite having an appointment time I have waited anywhere between 60-90 (!) minutes to be seen. Whilst I understand running behind schedule on occasion is inevitable I feel this is becoming unacceptable not only for adults visiting but also for parents with young sick children who are left to wait for this long. I unfortunately will be looking to move surgeries if this continues.
GP surgery review: monkseaton-medical-centre
Title: Wonderful service
Rating: 5 out of 5
Visited: November 2022
We recently moved to the area and were apprehensive about registering with a new doctor. We needn't have worried! The service we have had has been excellent. The doctors have all been very helpful, checking back to make sure the problem had properly cleared up. The receptionists have also been very helpful, and both my husband and I have total confidence in this practice.
GP surgery review: monkseaton-medical-centre
Title: Fantastic team
Rating: 5 out of 5
Visited: September 2022
I have nothing but praise for the practice team; every time I have needed their help they have been supportive and understanding and helped me manage my long-term medical conditions. I am always able to access advice and consultation in a timely manner and most of my needs have been met over the phone, but I have been seen quickly when I have needed to be. The team’s recent support of the flu and covid jab service locally has been excellent. A huge thank-you to the whole team!
GP surgery review: monkseaton-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: September 2022
I want to say a huge thank you to all of the staff from the receptionists to the GP's for all of their care and compassion received throughout the pandemic until now. My whole family including my two younger boys have received outstanding care from all the GPs. We have all had referrals when required, and I love the online consultations for minor issues. I feel very reassured to have such wonderful and compassionate GPs care for myself, husband, and children.
GP surgery review: monkseaton-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: July 2022
I have needed several appointments for my young child recently and the staff have always all listened carefully , organised timely appointments and checked her record to provide continuity of care where possible. 

The surgery was well organised and we were seen by a GP who was very kind and considerate. She made my little one feel at ease and this meant she wasn’t as worried in the follow up visits to the surgery.
GP surgery review: monkseaton-medical-centre
Title: Really great practice
Rating: 5 out of 5
Visited: July 2022
I have had to make contact with practice a few times over the last 18 months, to seek treatment for minor issues. Each time I have been seen very quickly by a Doctor. All the Doctors and staff have been really professional and very nice to deal with. Really great and very efficient.
GP surgery review: monkseaton-medical-centre
Title: Wonderful doctor
Rating: 5 out of 5
Visited: March 2022
I became poorly last year postnatally. One of the doctors was and has been so wonderful in treating and supporting me. All of my appointments have been over the telephone or E consults and this has worked really well for me as getting to the surgery can be difficult. 
Great practice and wonderful doctor!
GP surgery review: whitley-bay-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Been with w/b health centre over 30yrs have nothing g but praise for all 
Just been for Covid & Flu jabs no waiting so efficient
GP surgery review: whitley-bay-health-centre
Title: Simply the best
Rating: 5 out of 5
Visited: October 2022
I have nothing but praise for the Doctors, Nurses and staff. Couldn't be more caring and helpful. I have been a patient here for decades and never ever had a reason to complain. Keep up the great work and thank you one and all.
GP surgery review: james-street-group-pract
Title: A joke
Rating: 2 out of 5
Visited: December 2023
Got up at 7am so could Q from 7.45am outside  practice to get appointment was told when practice opened at 8am only telephone appointments available was finally called back at 2.58pm for all of 5 seconds phone rang off as I answered when I rang practice was on hold for 13 minutes in another Q to be told I’d missed my telephone appointment and would have to make another one it’s a circus and people are giving up and dying due to this shabby service
GP surgery review: james-street-group-pract
Title: So frustrating.
Rating: 2 out of 5
Visited: August 2023
After being in the queue of 7 for about 20 minutes we got to the caller 1 position when we were cut off, this was at 17 20 hrs.
Tried calling again but they were engaged till the surgery closed at
 1800 hrs.
GP surgery review: james-street-group-pract
Title: Cannot see a doctor
Rating: 1 out of 5
Visited: July 2023
Chances of a GP consultation are slim. 9 month wait so far for scan results and follow up appointment. Symptoms getting worse and still no appointment availability. Shocking services.
GP surgery review: james-street-group-pract
Title: Utterly disgraceful, urgent action needed
Rating: 1 out of 5
Visited: July 2023
Since moving to Workington 2 years ago I have been unable to make a single GP appointment with this practice, despite having a number of serious conditions. They insist patients phone at 8am but you are then unable to get through the queue for an hour or more, at which point you are told to call again tomorrow. They refuse to make you an appointment if you walk in or phone at any other time, telling you to phone 'tomorrow'.
Everyone in Workington has been forced to register with this one, useless, practice.
Whilst waiting on the phone one is subjected to warnings of being sent to prison if one were to verbally abuse the staff. What these idio*s do not understand is that , if they were to provide a good, decent, acceptable service then no-one would have any desire to abuse their staff!!
How any competent service could operate like this beggars belief.
As a matter of urgency the NHS needs to take immediate, decisive, action to sort out this practice because patients are suffering and even dying due to the lack of an acceptable health service in Workingtom.
GP surgery review: james-street-group-pract
Title: Diffucult Getting Appointment
Rating: 2 out of 5
Visited: June 2023
Requesting an online consultation from the website is virtually useless. It fails to even recognise common medical conditions at the search stage. Phoning the goup practice number is very frustrating, you listen to the pre recorded message for a minute then press option 1 for an appointment, you then get an engaged tone for circa 30 seconds befire getting cut off. Thus is repetetive and is disgraceful.
GP surgery review: james-street-group-pract
Title: Terrible practice
Rating: 1 out of 5
Visited: April 2023
Can't ever get an apointment with calls beeping 3 times and hanging up. Not even a waiting queue I can sit in with no communication, last time i tried getting an apointment at reception they said they cant book in apointments. It's pretty bad when you have to ring the emergency line just for a chance of an apointment magically opening up.
GP surgery review: james-street-group-pract
Title: Disgusting
Rating: 1 out of 5
Visited: April 2023
I tried to get a face to face appointment for my ill mother who is 79 on Friday 21st April after 155 calls yes that amount I eventually got a phone consultation which has resulted in emergency intervention for my mum absolutely disgusting that this has happened because she has constantly refused to phone this practice as they don’t answer I actually didn’t believe her but oh my god this is disgusting James st practice Workington should be ashamed of themselves and I’ve read the reviews and it’s more of the same people will be dying out there because of the complete incompetence of that surgery
GP surgery review: james-street-group-pract
Title: Absolutely shocking
Rating: 1 out of 5
Visited: March 2023
I genuinely don’t understand how this GP practice is open and running. I have never encountered such incompetence from “professionals”. And the website? Makes you run around in circles - whoever they paid to create it clearly ripped them off! It is impossible to use. All I want is to see my GP and I literally cannot get through to book an appointment. I call at 8am, it doesn’t even ring through. I call in the afternoon - I’m told there *might* be an appointment in 3 days time, but to ring back later in the day. It’s actually horrendous. Whoever thought it was a good idea to have 1 GP practice for a town the size of Workington was off their rocker.
GP surgery review: james-street-group-pract
Title: Impossible to contact
Rating: 1 out of 5
Visited: November 2022
All I wanted was to speak to somebody about changing my medication. I was in a queue for an hour after which I was advised to go online. I did this but was just looped round and round on the website with nothing relevant to my circumstances. I couldn,t even get a phone consultation.  Workington group practice is simply unfit for purpose.
GP surgery review: james-street-group-pract
Title: Terrible service
Rating: 1 out of 5
Visited: August 2022
After a telephone on Friday morning appointment the doctor said someone would call me that day or on Monday to make a face to face appointment. I waited until 5:30pm on Monday then rang to see what to do told there are no appointments and someone would ring me but they had no idea how long it would be, so was told to ring at 8am next morning. I started ringing the surgery at 8am and continued trying until 8:45am but the phone was constantly engaged how can this be. It’s impossible to get an appointment even though the doctor put in my notes I needed to see a doctor face to face a doctor not a nurse who the says I can’t refer you. You’ll need to see a doctor to be referred so I would  appreciate it if you could tell me the secret to getting an appointment with a doctor.
GP surgery review: kingthorne-group-practice
Title: A joke
Rating: 1 out of 5
Visited: August 2022
Tried for several weeks to convince my husband to get an  appointment. After speaking to receptionist and being told no appointments today or upcoming week and to try pharmacy we checked online and found loads of appointments. So my husband booked one for his days off which is rare he works long hour shifts. Morning if the appointment comes only to receive a text message that there is no member of staff to see him!!! Then why have the appointments. My advice ring the outer hours you've more chance of seeing a real doctor
GP surgery review: kingthorne-group-practice
Title: Unprofessional and careless
Rating: 1 out of 5
Visited: February 2022
Booked an appointment online for the regular treatment  for the long term condition I have got  for past 7 years, and 10 minutes after someone called me from the Gp and said she can't help me with the treatment it’s not what she does and need to ring the Gp to book it with someone else. I rang the Gp and reception said go to the pharmacy for advise, I have been doing this regular treatment for past 7 years in the Gp and they didn’t even bother to look at my records, very unprofessional and careless people.
GP surgery review: st-vincent-medical-centre
Title: ‘Un professional’ practice
Rating: 1 out of 5
Visited: December 2022
Tuesday. Calling since 8 am more 30 x times and is no answer only . Sorry we are closed and we reopen Monday to Friday 8 am .. well today is Tuesday why you don’t let people to know if you are closed. My problem getting worse and worse very disappointing …
GP surgery review: the-burns-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: March 2022
I had breast cancer 9 years ago but have been clear since all treatments finished.  I recently found a lump so emailed the surgery to see if I could be referred without having to waste the GPs time.  The surgery called me within half an hour, an appointment was booked for that afternoon and I was seen at the Breast Clinic a week later.   The doctors, nurses and reception staff at the Burns Practice are absolutely lovely.  They have looked after my children and I for over 25 years and I have never once found them to be anything short of exemplary. The practice is run efficiently, I have never struggled to get an appointment and cannot praise them enough.  Thank you so much for the excellent level of service and care that we receive.
GP surgery review: ashville-medical-centre-pms-practice
Title: Super kind!
Rating: 5 out of 5
Visited: June 2023
I’m eternally grateful for the staff here at Ashville for their kindness, patience & understanding, especially when dealing with a Nervous Nelly like me, for many years. I’m always terrified, and need not be, because everybody is there to help. It’s so so much appreciated. Thank you!
GP surgery review: ashville-medical-centre-pms-practice
Title: Lacking everything
Rating: 2 out of 5
Visited: August 2022
While equipped and spacious, many times the practice was empty when my and my baby's appointments were denied. However, in August 2022, after seeing that my baby isn't having periodic development checks, I've decided to go to Romania to have all her tests and scans done, just to make sure she's ok, as the gp hasn't reacted, even though I've called several times to ask for a routine check, worried because she fell from bed several times. In Romania, after paying for checks that would otherwise be free, we find she's developed hydronephrosis, requiring further checks and medicine that, back in the uk, the gp didn't even bother to check or suggest. Furthermore, I had to translate the documents so that they could make a suggestion to the hospital. If baby consultation would have been given for a doctor to see growth and development, this situation wouldn't have risen (as others as well). The health visitor is sending me to the gp for questions and the gp is sending me to the health visitor... and so, no resolution is reached in benefit of the baby's health. Video consultations zero, while sending pictures is considered an accurate way to give a diagnosis.
GP surgery review: ashville-medical-centre-pms-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2022
Really appreciate the care and compassion shown at this surgery, very thorough and get a diagnosis quickly, can highly recommend this practice.
GP surgery review: ashville-medical-centre-pms-practice
Title: Rude receptionist
Rating: 3 out of 5
Visited: June 2022
I called to make an appointment , was tols i ahould not leave it this late to book and i mentioned i had been told in past not to call so far in advance and receptionist interupted me saying no we would not say that and again no we would not say that i advised that i had in past which is why i did not call earlier receptionist very ill mannered
GP surgery review: bhf-highgate-surgery
Title: No help
Rating: 1 out of 5
Visited: May 2022
I can never get an appointment, rang multiple mornings in a row over 20 times with no success.

Last time I got an appointment they made me wait weeks for it and then the doctor said the in person appointment with them wasn't necessary. There's no communication going on and I feel like my health isn't taken seriously.
GP surgery review: bhf-lundwood-surgery
Title: I had bloods
Rating: 1 out of 5
Visited: December 2023
I had bloods taken and they left a massive bruise she said she was fully trained didn’t know what she was doing and looking at both my arms after wow I was left with lumps on my arms still not gone down after a week
GP surgery review: bhf-lundwood-surgery
Title: Poor responding
Rating: 1 out of 5
Visited: February 2023
I despair of the poor service we get at this GP surgery. The staff mostly don't seem helpful, in fact the staff are continually changing. There are only Locum doctors so it's anybodys guess who you speak to medical wise. Nobody answers the telephone.  I called 24 times last week before I spoke to someone.  Today I finally spoke to a helpful lady after dialling 21 times. Do you only employ people with hearing difficulties or do they turn the ringtone off?
GP surgery review: bhf-lundwood-surgery
Title: Never answer the phones
Rating: 2 out of 5
Visited: February 2023
Needed to cancel my appointment today due to not needing this Anymore so I’ve been phoning every hour since 11 to try and get through and it’s just been ringing and ringing or cutting me off, then as soon as it reached my appointment time I get a text saying next time cancel as the appointment could have been used for someone else, well how do you do this if know-one answers the phones to allow you to cancel throughout the day it’s so fustrating.