janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: john-tasker-house-surgery
Title: Phone wait times
Rating: 2 out of 5
Visited: August 2023
To add to the comments about the phone waiting times there is also an annoying error with the phone message. It states '..or use the call-back service..' However it doesn't explain how this is invoked and there appears to be no info that I could find on the website. A call back would be much less frustrating than being brain-washed with the hold tones for an hour.
GP surgery review: john-tasker-house-surgery
Title: Poor service.
Rating: 2 out of 5
Visited: June 2023
I am waiting 55mins and still waiting just for someone to answer a phone! I understand you are busy but this has not only happened today to me!!
GP surgery review: john-tasker-house-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: June 2023
Dr responded within five minutes of the receptionist telling me I was on his list to call after I had requested an urgent appointment. He actually saw me at the surgery within an hour of my original call. He was courteous and explained what was likely to be the problem and what could be done. He did a physical examination in the presence of a chaperone. Medication and a follow up appointment were arranged . I felt the matter was dealt with efficiently and to my satisfaction. I forgot to ask if my message sent through the app two days earlier had been received as I had not had a response . HG
GP surgery review: john-tasker-house-surgery
Title: Good service
Rating: 5 out of 5
Visited: May 2023
All staff have been helpful. Nurse explained what she was doing and what the next steps were and after my last appointment I was better.
Thank you
GP surgery review: john-tasker-house-surgery
Title: Proactive and outstanding patient care.
Rating: 5 out of 5
Visited: April 2023
Once again, I had to visit my GP Surgery yesterday, and once again, and although late in the day, the two members of the practice team that I engaged with provided me with outstanding service, answered all my questions, and met all my requirements, ranging from a COVID booster appointment, to dispensing my regular prescription medications.
It is such a pleasant experience, and so reassuring, when the team within your local GP Practice listen to your needs, act proactively, and 
deliver the promise on which our great NHS was founded.
Well done to everyone at JTH Surgery.
GP surgery review: john-tasker-house-surgery
Title: excessive phone delays
Rating: 4 out of 5
Visited: January 2023
I requested a call back. Phone rang for 2 rings and then ended. I therefore call reception (again).
I  have now been caller no 1 for 1 hour.
I can not believe that the previous person has been on the phone for that amount of time. I can only summise that no one in answering the phone. If that's the case stop wasting my time and my phone bill.
GP surgery review: stansted-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: November 2023
I was calling to Stansted Mountfitchet Surgery and explained as I was accidentally burnt my arm and I 'd like the nurse or doctor appointment because the medicine, what I used, makes my arm worse, it is swelling and inflamed after I used the medicine,named "Burnshield"for burnt care.I explained it for receptionist, after that She said as I needed to come to Harlow Hospital emergency.
I was explaining again my situation as I burnt my arm many days ago,and it is swollen and there are inflammation,but She again told me as I needed to go to Harlow Hospital emergency.
It's awful, I don't have words,as I explained twice and asked local GP appointment I don't see any reason come to Harlow Hospital.There is lack of empathy and lack of hearing patients.
Worse experience at reception what I have at full of my life.
GP surgery review: stansted-surgery
Title: Outstanding Service
Rating: 5 out of 5
Visited: August 2023
I have not been with the Surgery for long and each time I phone I am treated with kindness and respect from the reception team.
Today I had 3 different contacts with the Surgery, a Nurse appointment for myself, my sons 16 week Jabs and an additional  phone call with a GP for my son.  
The Nurse was very knowledgeable and provided me with all the information I would need before carrying out any procedures plus she was fabulous when dealing with my crying boy.
The GP was also very professional and had issued a prescription before we had even finished the call.
Well done, you are a great practice and all doing a fabulous job.
GP surgery review: stansted-surgery
Title: Amazing practice amazing staff amazing Dr's
Rating: 5 out of 5
Visited: March 2023
This is the best surgery i have ever had the pleasure to experience. Reception staff are so nice, friendly and helpful. The Dr's as a whole are amazing. Very understanding very helpful and go out there was to help with whatever issue you have. I honestly cant thank them enough.

I deal with Dr surgeys on a daily basis as part of my job and i cant compare not one with Stansted Surgery as they are on a different level.

Thank you all so much
GP surgery review: stansted-surgery
Title: Been wanting to see a doctor since I joined in Aug 2021
Rating: 1 out of 5
Visited: December 2022
I have been calling since Aug 2021 to see a doctor and they have never given me an appointment. I am diabetic and I keep asking for a blood test since Dec 2021 and still nothing
 I have been sick past 3 weeks now and still can't give me an appointment. Do I have to die for them first ? I had to Google my symptoms and I may have pneumonia or bronchitis still they can't see me. What's the point of being registered there if you can't even see a single doctor. Worst gp I have ever been with. I would never ever recommend it
GP surgery review: the-eden-surgeries
Title: Waste of time!
Rating: 1 out of 5
Visited: February 2023
Every time i call this doctors at 8am i will be on hold for just under an hour to finally get through and to be told to call back at 2pm, for the exactly same thing to happen. Absolute waste of time even trying to get an appointment here. Disgusting.
GP surgery review: the-eden-surgeries
Title: Unable to get an appointment
Rating: 1 out of 5
Visited: December 2022
I am a type2 diabetic male .
I phoned the surgery at 8am waited 40 minutes to be told there were no more appointments. They advised me to go to the Herts and essex walking centre which I did, only to be told from them that they only deal with minor injuries. A complete waste of time . I returned to eden surgery to inform them and to see if I could get someone to see me at anytime. Am so worried about my condition and was told lmany times by the diabetes nurse if I have any problems with my feet to book a appointment immediately. To which the receptionist told me that they 14000 patients and everybody is ill this time of year.
GP surgery review: the-eden-surgeries
Title: Terrible administration - no chance of getting an appoinment
Rating: 1 out of 5
Visited: September 2022
I called the surgery dot on 8am, was told I was 2nd in the queue by the automated message. after 90mins on hold, with no movement on my queue position,  I called via my mobile (whilst still on hold on the landline) and was 9th in the queue. That position went down and once I got through to someone, they hung up before I could speak. I called back later in the morning, and was basically laughed at that all appointments had gone as it was late in the morning. wasn't even able to get a phone appointment and told to call in the morning or at 2pm. Called in the morning, waited over an hour again to get through and then given an appointment at PAH
GP surgery review: the-eden-surgeries
Title: Gone from being a great surgery to diabolical service
Rating: 1 out of 5
Visited: August 2022
I have left a fabulous review years ago before pandemic to now leaving a review because I am fuming with the service I now receive.  Unable to get an appointment after only being 4th in a queue is unimaginable and told to call back tomorrow is just not acceptable. Things should be back to normal by now and to not be able to even get a telephone consultation is just beyond believe.  Sort yourself out team, employ more staff so you can get back to the way things were.
GP surgery review: the-eden-surgeries
Title: Why Bother To Leave A Review
Rating: 2 out of 5
Visited: July 2022
None of these reviews have been responded to so what is the purpose of them?

There doesn't appear to be any improvement in service and we are now having to put our repeat prescriptions in at least 3 weeks in advance and, most of the time, they are still not ready!
GP surgery review: the-eden-surgeries
Title: Worst Practice in the area
Rating: 1 out of 5
Visited: June 2022
They do not answer their phones.  Its a nightmare getting your prescription as you can only go at midday to collect it and they do not consider that not everyone works in the area.  I need to take tablets everyday for the rest of my life and yet they still do not have the tablets ready when I need them.  They used to be the best in the area but since Covid they have become the worst.
GP surgery review: the-eden-surgeries
Title: Practice Not Fit for Purpose
Rating: 1 out of 5
Visited: May 2022
Practice still hiding behind Covid and very poorly managed. Ring at 2pm for an appointment and phone message to say they are having problems with phone system which has now been going on 6 months. Wait 1hr on hold only to be told no appointments for 2 weeks so call back then. Thoughts are I would be dead or better by then! Always under staffed and elderly and infirm patients made to   queue 15 deep outside in all weather just to get a prescription. This practice must be the worst in the county and needs reporting to the primary care trust. Us the tax payers fund this practice and they should not be accepting funding for a service they simply do not provide. They treat their patients with disrespect.
GP surgery review: the-eden-surgeries
Title: Terrible service not receptions fault
Rating: 1 out of 5
Visited: May 2022
I was on the phone an hour in line then when answered I needed to make rather an urgent appointment not because im slightly ill a very important appointment which I was told phone back tomorrow . I am at work tomorrow its ridiculous .This practice used to be amazing now I wouldn't recommend it to anyone.You could be seriously ill but phone back tomorrow and we will fit you in within 2 weeks .Huh !  what a joke .
GP surgery review: stanmore-medical-group
Title: Very disappointing
Rating: 1 out of 5
Visited: January 2024
I have filled out an online for at 8am for an on the day appointment and for 2 days of forms and several phone calls checking a Dr will call I've had no phone call. This used to be a great surgery but has gone downhill.
GP surgery review: stanmore-medical-group
Title: Efficient
Rating: 5 out of 5
Visited: January 2024
Booked appointment via online booking, was given choice of surgery, choice of gp. Booked appointment. Later that day had call from pleasant lady saying dr wanted to change to phone consult or I could re-book. I rebooked to an earlier appointment. No waiting time in surgery, dr was very pleasant and thorough and asked all the relevant questions. I was told to come back in 3 months and if after lifestyle changes hadn’t improved symptoms them we would investigate further.
GP surgery review: stanmore-medical-group
Title: Unacceptable service
Rating: 1 out of 5
Visited: December 2023
I was on hold for over 45 minutes to get an appointment. Call was answered by a computer helpdesk who politely told me that they would fill out the online form for me and I would receive a link to access an appointment. Link came through and yes you guessed it no appointment.
I left my condition 4 days before phoning and was in a lot of pain, all you want is to speak to a human being and see a doctor. 
I have been with this surgery many years and it is unrecognisable now.
1. Where are the sit and wait on the day appointments?
2. The online format is not user friendly especially when you are unwell or in pain.
3. I was told that young people like this service !!!!!  I am not that old and frankly some young people will have not experienced a proper service.
Please do listen to the comments because your massive investment in technology will not benefit anyone. You should invest in staff and be focused on the community you serve.
I have still not been able to see/speak to a doctor.
GP surgery review: stanmore-medical-group
Title: Bad Practice
Rating: 1 out of 5
Visited: November 2023
This surgery is impossible to reach. I stayed more than an hour over the phone as I needed a repeat prescription for my son. I can’t use the online service because he has no online account. There’s an automated voice saying that our calls are important to the surgery. Wow! Nobody deserves this kind of treatment. My calls are being ignored. I can’t even log in to my account. Now I don’t know how to reach out to them.
GP surgery review: stanmore-medical-group
Title: Appalling 'service', no GP's at surgery
Rating: 1 out of 5
Visited: November 2023
As a family we've been at this surgery for yrs, as it's grown the care and GP's have disappeared. You can't get through ever on the phone. If you're ill, you need to talk to someone to book an appointment, lots of people don't have access to online systems. Even though we do, I don't want to be managed by an automated system. We are in the process of transferring to another GP surgery that have real people in the surgery and you can book a f2f appointment on the same day! Who'd think hey! The last 2 times I've had an appointment I've been seen by a paramedic and a trainee doctor, neither have the knowledge or authority to work alone. This surgery has used covid as an excuse to not provide a service, although expanding, it is solely a business and has no care for it's staff as they are always rude and miserable but more importantly it's patients. Good luck if you choose to stay with them!
GP surgery review: stanmore-medical-group
Title: Appallingly Service
Rating: 1 out of 5
Visited: November 2023
The care and service provided by this practice is appalling. Waited an hour and six minutes before the phone was picked up. Heard 2 people talking for 2 seconds and they disconnected the call. No point in visiting the surgery either. Told that everything is online now. They send a link and you go round in circles before you get a result. They've provided my wife short term additional medications with no follow-up process. You only see locum doctors that only appear to be at the practice for a couple of weeks. So no continuity. I feel sorry for the staff manning reception. You can tell that they want to help but have been told to direct all requests to the online service. We really worry about people that are not comfortable with computers and smartphones. Will try to move to another practice but looking at reviews it seems that all are failing to provide an acceptable quality of service. 
.
GP surgery review: stanmore-medical-group
Title: Impossible to be reached
Rating: 1 out of 5
Visited: November 2023
Its impossible to get through to reception. The phone will ring for over 1 hour with no response. Its very frustrating.
GP surgery review: stanmore-medical-group
Title: Dreadful experiences
Rating: 1 out of 5
Visited: November 2023
Practically impossible to get through on the phone. Receptionist was unhelpful and verging on rude. Eventually saw a Dr who stated he would arrange a prescription. Prescription was not sent and again unable to get through to the surgery to find out the issue. Now with out medication for chronic pain.
GP surgery review: stanmore-medical-group
Title: Poor service
Rating: 2 out of 5
Visited: November 2023
My mother's repeat script not done meds were soon to run out, she contacted surgery by phone as unable to use online services, no one bothered to answer, I then tried to phone still no answer just constant repeated message, I then had to make my way to surgery as mother is housebound, to be told to use online services, explained that mother is elderly and not able to use this to be told I don't have consent to speak on her behalf said if someone answered the phone would not have had to come down on her behalf, said someone will ring her, finally sent a text to say script had been sent to chemist, appalling service if you can't access the things you need, script had been put in 9 days previous
GP surgery review: stanmore-medical-group
Title: Appalling 'Service'
Rating: 1 out of 5
Visited: November 2023
I was advised, by the Hospital, to make an appointment to see my Doctor. I called up the Doctors Surgery at 09:00 and, after waiting 97 minutes, soneone finally answered the phone! I was offered a telephone appointment for Janaury 2024; we're in November 2023! It only takes 2 minutes to call me and discuss, but instead, I now have to wait 2 months! Ever since Stanmore took over, it's been a rapid decline in 'service'!
GP surgery review: bedwell-medical-centre
Title: Awful practice, good reception service
Rating: 1 out of 5
Visited: November 2023
The receptionists have been very good, informative and kind each time. They seemed to be the one working part of the practice.
All i need is for the gp to sign a letter confirming i'm fit to work, i will have no job if this isn't done soon enough. Despite it being a quick and easy task with fairly big ramifications, its been a month and zero progress has happened. 
The impression i have is that your practitioners couldn't care less about the patients and are wildly ineffective and poor at managing their work load.
I've been patient but the deadline is in a few days and nothing has happened still. I'm very disappointing and betrayed by your practice that is meant to help people not set them back and put them in worse positions.
GP surgery review: bedwell-medical-centre
Title: Not helpful
Rating: 1 out of 5
Visited: August 2023
So had my 3 year grandson very poorly phoned up at 17 10 explained how I'll but was linked with letchworth gp and was with us for few days just wanted to pop to my gp with him get checked over was told twice by reception that cos not registered here would have to take him to his gp can't see him here as not registered here
Very poor and rubbish red tape rule 
Think the staff should think differently rather then think how can I stop this customer my grandson from coming in should think how can I help my 3 year old grandson this whole experience was disgusting service with total wrong attitude shame on you bedwell surgery and shame on you NHS
GP surgery review: bedwell-medical-centre
Title: Positive first impressions
Rating: 4 out of 5
Visited: June 2023
A couple of weeks ago  I decided to investigate changing to a different surgery as I was becoming increasingly disillusioned by the one I have been  registered with since 2007.  Two friends recommended Bedwell Surgery as being a caring, friendly Practice.  I registered on Thursday 8th June.  The receptionist was polite, friendly, and informative. She made me feel welcome straight away. I was given an appointment for a Health Check on Wednesday 14th June with a nurse.  

The nurse was again, polite, friendly, caring and informative.  My BP was rather high so she suggested I checked it at home later on and call the surgery with the numbers later.  When I eventually founded my BP monitor, it was too late in the day to phone.  After 2 readings, last night and this morning, I decided to see if I might be lucky to have an appointment with a doctor today. I was phoned at 09.02 by a very pleasant doctor.   Not only did we sort out a 7 day monitoring of my BP but after a short discussion about my general health, it was suggested I see the MSK practitioner and an appointment was made for Tuesday 27th June.

I should like to thank everyone I've spoken to so far for their friendly, caring manner, for listening to me and for making me feel like a human being again instead of just a  statistic.
GP surgery review: bedwell-medical-centre
Title: Ignored
Rating: 2 out of 5
Visited: June 2023
I feel like both times when I have been to the doctors. I have been played down and made out as if I was lying. I constantly feels like I am being ignored and made to feel low. The amount of times of not wanted to come to the GP with anything, until it gets to the point where I have no choice.
GP surgery review: bedwell-medical-centre
Title: Horrible service
Rating: 1 out of 5
Visited: February 2023
I have autism and extreme anxiety issues. My mother came to support me to this appoinment. Went to the Bedwell Medical Centre in Stevenage for a blood test and the nurse's attitude was bad. I'm highly scared of needles and I asked if we could do this differently, and she just said it'll hurt if you keep moving. My fear was going to make me scream but the nurse told me to keep quiet, basically. This nurse needs autism training as soon as possible and should understand the fears of how autistic people struggle with anxiety. Wouldn't recommend this service, and strongly advise others to keep a long look out for this service just in case.
GP surgery review: bedwell-medical-centre
Title: Extremely poor service
Rating: 1 out of 5
Visited: November 2022
Extremely unhelpful service.
  Long wait in the morning to get the “no” answer. This surgery will not give any help when you really need it. I am very disappointed at the service. I wish I didn’t register with them.
GP surgery review: bedwell-medical-centre
Title: Avoid
Rating: 1 out of 5
Visited: October 2022
Been with this Surgery for many years. 
All trust and credibility lost due to unwarranted remarks they placed on medical system resulting in stonewalling of any medical help for not just myself but other members of Family I'm a carer for. 
We have not taken this decision lightly but have now made the steps in changing surgery's. 
You do not get help here unless you find some strength in fighting for medical help outside of the standard routine health checks. 
As a carer speaking on behalf for an individual that finds social settings unbearable is ignored and sadly criticism.
Many times witnessed while in waiting area of patients leaving their appointments requested to reception staff to not be given an appointment to a certain GP over the years. Down to reception staff to charm patients down through being so distort in their experience with this GP all in attendance of waiting patients.
Yet this individual GP is still there after years of witnessing this on both Surgery's they run. 
Sadly experienced and other members of the Family that this Surgery is poorly managed in being able to put notes on our medical system while unwilling to give the service that is required for those that do need general medical attention in complex heredity conditions. 
It is time to put our medical needs frist and foremost even if it means going private. 
All these problems have been experienced before the Pandemic.
GP surgery review: bedwell-medical-centre
Title: Made to wait only for no appointments
Rating: 2 out of 5
Visited: June 2022
Have been up before 8 trying to get an appointment but am waiting for 30 mins only for them to say no appointments available and that I have to try again tomorrow, I've been on the phone to them 3 times in the past few days. I have symptoms that seem to be worsening but one of the receptions tried to down play my concerns and wasn't very willing to help at first until I pressed her about not being provided the adequate help. I was meant to be provided a link to send photos about my concerns after a inconvenience telephone appointment while I was at work where the doctor couldn't even hear what I was saying, was told to send photos but was never passed on an email link to send them over resulting in me calling again but a few days later. The receptionist then asked me why I hadn't got in touch sooner about the link but I think she failed to realise people have lives where they need to be at work and don't always have time to sit and wait for a call back. Now my symptom have worsened and I will most likely have to go to A&E which I don't want to do because its not something that's worthy of A&E but it's the only way I'll be seen by a doctor.