janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: martlesham-surgery
Title: Reception staff make you feel small
Rating: 2 out of 5
Visited: January 2022
Experience of GPs - variable. Some are kind and thorough, others have no time for patients. One made me feel a nuisance for bringing my six month old in with a fever and rash - lecturing me on when a child should not require a gp (eg teething) as if we were frequent visitors. It was the first time I'd consulted a gp about my son's health! 
The practice nurses are lovely, kind and thorough. 
However the reception staff are incredibly rude. I absolutely dread phoning the practice as I know that I'll be met with rude one word replies. God forbid you dare call into reception in person for anything. The attitude seems to be that patients are an unwelcome distraction from chatting! I am actually glad that the new AskMyGp system is in place as it will hopefully reduce the interaction with the rude reception staff. I have been left feeling small and silly just for phoning with a query about collecting a prescription before. 
On my opinion any patient facing role should require at least a basic level of politeness.
GP surgery review: martlesham-surgery
Title: Good response to requests for advice
Rating: 5 out of 5
Visited: January 2022
I used the Ask My GP service three times in the past few weeks and was impressed by how quickly my request was dealt with and the timely reply/action from the G.P. as a result of my enquiry.  this service meant I did not have to try getting through/being on hold by telephone at peak times or when at work which is really helpful.  This initial request and subsequent follow up has been excellent on each occasion.
GP surgery review: mendlesham-medical-group
Title: Lucky for us
Rating: 5 out of 5
Visited: March 2022
We have been patients here for 15 years and have always had caring and professional treatment. Always been referred to hospital or consutants if needed, no hanging about. Pharmacists and reception staff have always been friendly and helpful. When I hear about other practices, I realise how lucky we are to have this caring team of health professionals. They have managed to deliver a good service through the pandemic and through the building works which has not been easy.
GP surgery review: mendlesham-medical-group
Title: Such a shame
Rating: 2 out of 5
Visited: January 2022
This has been my practice since birth which is some 45 years ago but over the past 5 or so years it has become increasingly bad. No one answers the phone and if on the rare occasion they do it a receptionist who is not medically trained and yet vets the call and makes you feel like a muppet for bothering them. Pharmacy are always late on returning prescriptions for me to pick up in time and wont answer their phone either. Very impersonal hence me now making arrangements to join another practice.  Such a shame
GP surgery review: stowhealth
Title: Rude dismissive and condescending
Rating: 1 out of 5
Visited: January 2024
Such a poor experience with this practice today, the gp was rude, condescending and dismissive of me, basically shoved me out of the door and told me to get on with it - spent most of my appointment telling me about her own sleep problems.
GP surgery review: stowhealth
Title: Fantastic proactive practice
Rating: 5 out of 5
Visited: June 2023
Stow Health is a fantastic GP surgery and so proactive. Everyone I have spoken to has always been incredibly caring, kind and compassionate. Staff seem happy it must be a very well run team. They are also very proactive in checking how you’re getting on, responsive and efficient. I have recommended the practice to several friends in the area who are registered elsewhere as this is the best surgery I have used since moving around the West Suffolk area. Thank you Stow Health :)
GP surgery review: stowhealth
Title: Fantastic practice
Rating: 5 out of 5
Visited: May 2023
This surgery does absolutely amazingly in offering appointments, working in a cost effective way whilst providing fantastic customer care. The ask my gp is brilliant, they respond quickly, have a highly trained Physician Associate who is thorough, knowledgeable and strives to help you. I trust them with my health.
GP surgery review: stowhealth
Title: Fantastic service and response times
Rating: 5 out of 5
Visited: January 2023
Are usually contact them via the ask my GP app and their response times are brilliant, in a matter of hours. They are the same day appointments, cancellations, and if you prefer to set a time they can also help you with this. The physical surgery is well laid out, reception staff are very friendly and the nurse is always on hand to help you.
GP surgery review: stowhealth
Title: Fantastic service and response times
Rating: 5 out of 5
Visited: January 2023
Doctors for the last year and a half. I normally contact them via the ask my GP app and their response time is brilliant! They offer same day appointments, cancellations, and if you prefer to set a time they try and help you. When visiting reception, staff are very friendly, the layout is incredibly accessible and going into your appointment is seamless. The nurses are great here.
GP surgery review: the-birches-medical-centre
Title: Generally good
Rating: 4 out of 5
Visited: May 2023
Like most GP surgeries it can be difficult to get an appointment, but this is getting better with the move to more digital channels. I’ve generally found clinical staff to be caring and I am listened to as a patient. I had a very positive experience with the nurse today which is the reason for my review.
GP surgery review: the-birches-medical-centre
Title: Efficient, quick and helpful
Rating: 5 out of 5
Visited: March 2023
I used MyGP app to ask for help about a persistent cough and within two hours received a call from a extremely helpful doctor, advising me on what I could do plus issuing a prescription to my local chemist.
This is a wonderful surgery and everyone is kind and efficient.
GP surgery review: the-derby-road-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
The receptionist sorted out my repeat prescription, very very well she couldn’t done any more to help. Thanks to her. I got my medicine
GP surgery review: the-derby-road-practice
Title: Caring professional and diligent sevice
Rating: 5 out of 5
Visited: September 2023
A very caring and professional practise where staff go the extra mile for their patients even in these difficult times. I feel very fortunate to be under their care.
GP surgery review: the-derby-road-practice
Title: Poor communication at surgery
Rating: 0 out of 5
Visited: February 2023
Requested a blood pressure check early Dec, repeat blood pressure record chart - blood pressure in the normal range. Follow up - cholesterol level too high. I had a phone call discussion appointment - the outcome was a 3 month repeat blood test and life style change and a repeat blood test booked for end of March.  
I received a message from GP again requesting annual review. I explained my previous test results and still waiting for my annual review. GP advised to cancel blood test and they would test me in surgery. I had to explain to 3 staff before they realized I was right to stick to the booked test/ pending cholesterol level/also border line thyroid level.  
For me this shows a total lack of information sharing among practice staff and as everyone is over stretched a waste of their own time and irritating to the patient. My suggestion is one message for annual review two for repeat and one call to discuss the outcome .  
[Unsure about 'Reception']
GP surgery review: the-derby-road-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Excellent service and response time to Ask My GP. Very helpful reception staff and all round excellent GP surgery
GP surgery review: the-derby-road-practice
Title: Brilliant reception staff
Rating: 5 out of 5
Visited: July 2022
I would just like to say how amazing the reception staff are at my surgery (Derby Road Practice in Ipswich). Nothing is ever too much trouble for them and their kindness and compassion is abundant. I have never experienced such helpful Dr's receptionists before and I think they deserve some praise.
GP surgery review: the-derby-road-practice
Title: Best Practice Ever!!!!!
Rating: 5 out of 5
Visited: July 2022
I moved here from the United States where my medical needs were extremely well taken care of. I must admit to feeling a bit apprehensive as to the level of care I would receive from another country. But there was no need to worry. The level of care I get from Derby Road exceeds what I received in America. They take such good care of me. I have even had my partner transfer over to them.
GP surgery review: the-derby-road-practice
Title: Disappointing
Rating: 1 out of 5
Visited: May 2022
Multiple issues for multiple family members always brushed off and referred to any other care provider (dentist, health visitors, opticians) over the past year 5 different conditions we have reached out for support on and been left disappointed by the ‘support’ each time. Official complaints made to head of practice but no actual response from the practice manager. We have moved surgery
GP surgery review: the-derby-road-practice
Title: Efficient practice with lovely staff
Rating: 5 out of 5
Visited: January 2022
This is not my GP practice but my step mother's, I can honestly say that every time I have had to phone or pop in, the staff have always been friendly, helpful and very efficient. This is a lovely practice with lovely staff working there. Well done and keep up the good work!
GP surgery review: lakenheath-surgery
Title: Frustrating
Rating: 2 out of 5
Visited: December 2022
Very, very hard to see a GP face to face, whether for a same-day appointment or for a future, non-urgent appointment.
GP surgery review: lakenheath-surgery
Title: Rude and dismissive
Rating: 1 out of 5
Visited: June 2022
Don't get call backs when told, rarely call you with results. Rude pharmacy staff that don't listen and are very judgemental. Still working under COVID pandemic rules so it's hard to get a face to face!
GP surgery review: market-cross-surgery
Title: Great service from GP
Rating: 5 out of 5
Visited: October 2023
Phoned the surgery they had phone technical problems so I decided to email with my issue got a called from a Brilliant doctor unfortunately I cannot remember her named and was sorted out immediately. Thank you doctor an asset to the community. 
Great will collect my antibiotics today.
GP surgery review: market-cross-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: August 2023
Well Market Cross surgery you are amazing! Called at 8 this morning number 29 in the queue answered with 20 minutes! Dr called me at 9.30 appointment this after 3.30 thank you all so much! We are very lucky to have this wonderful service!
GP surgery review: market-cross-surgery
Title: Used to be good but not anymore
Rating: 1 out of 5
Visited: August 2023
Having called as soon as they opened I was informed I was 25th in the queue. When I finally got through all I was offered was a phone call which I now have to wait in all day for
GP surgery review: market-cross-surgery
Title: I can understand why people are joining other surgeries
Rating: 1 out of 5
Visited: April 2023
I understood that the GMC had changed the rules on post Covid appointments but Market Cross seem to have their own rules.  I am really disappointed because this used to be a really efficient, well run surgery.  My family are healthy and rarely need to see a GP but when one of us is ill getting in touch with a doctor at Market Cross is very difficult.  I ring at 08:00, when the phones open only to be told I am number 52 in the queue.  All credit to the staff answering those calls, they get through them quite quickly but when you’re calling for a sick child or for someone really ill the 30+ minutes wait is difficult.  
I thought I might just have been unlucky but I now know this is normal.  The number of people who have told me they have changed their GP surgery is shocking.  When I am told that their new surgeries are happy to offer a choice of appointments and a choice of dates I understand why they are changing.  I may well have to do the same.
GP surgery review: market-cross-surgery
Title: Unclear about Booking Appointment
Rating: 1 out of 5
Visited: January 2022
I have received a letter asking me to contact the GP as my implant is about to expire. Its states in the letter that I will need to make an appointment with a doctor if I do not wish to have it replaced. Last week I rung up to make an appointment and was told they were only doing on the day appointments and I would need to call back a morning I was available. I do not work from home and my office is 30 minutes drive from the surgery. Therefore I specifically arranged to be at home today so I was available if there was an appointment available. When I rung up today I was told that the appointment would be a telephone appointment. If I had known this I would have called to make an appointment earlier in the week and not waited for a day I was at home. I am disappointed this wasn't made clear to me in the first place.

It would be nice if the surgery set up ask my GP.
GP surgery review: market-cross-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: January 2022
The staff are doing an amazing job 
Whilst being the only GP in mildenhall the practice must be under extreme pressure.
The same can't be said for accessing a Dentist !!
GP surgery review: oakfield-surgery
Title: Well cared for
Rating: 4 out of 5
Visited: April 2023
Contacted the surgery through their app, was contacted back, had a short back and forth conversation with a doctor, and had an appointment for blood tests, then a face to face with the doctor within days. Doctor called me with the results at 19:45 the evening after the blood was taken. I felt like the doctors, nurses and staff care about their roles and patients.
GP surgery review: orchard-house-surgery
Title: Message asking me to come to surgery
Rating: 1 out of 5
Visited: November 2023
So confused. Did an E consultation. I'm out working so missed the call regarding the E consultation. I got a message saying I need to come into the Surgery and call. Called surgery and told there are no appointments and phone back at 8 tomorrow. Held on phone 25 mins. Then was asked about my symptoms from reception. Told I would get a call back after triage if considered to be seen. Confused. Asked to .ake doctors appointment. I was told this can't be done as you need a phone conversation with doctor first. This would be a call to my mobile in 2 weeks time. I explained I work as engineer in remote places where there is no phone signal. I missed the original call from the doctor. Now fear the same will happen again. What happened to booking a doctors appointment. No wonder people just leave things to its to late, as its a mission to see a doctor. I could go round in circles and never get to see a Doctor at all. I can't believe that the surgery think we are permanently at home waiting for a random phone call out of the blue. I registered at this surgery a year ago as it had good reviews. Made a big mistake there. Not managed to see doctor as can't get passed reception. I will just live on with my condition until one day you can book a doctors appointment again.
GP surgery review: orchard-house-surgery
Title: Not what it used to be
Rating: 1 out of 5
Visited: October 2023
Fortunately I don’t have to attend the surgery often. As a senior citizen I dutifully queued up for my Covid and flu jabs. I don’t like needles and I asked if I could sit down, this request was refused, very alien environment in the room with the chairs on the treatment bed. A few days later I asked if I could speak to the Practice Manager. I was told by a completely disinterested receptionist this would not be possible and was handed a formal complaints form. I declined to complete this. I wrote to one of the GPs describing my experience when receiving the jabs, also with the receptionist, trying to get advice on a minor medical condition when I was told on the phone there were no appointments available and all she could offer was a telephone appointment in two weeks. I have not received even an acknowledgment to my letter all very disappointing as this used to be such a good Practice.
GP surgery review: orchard-house-surgery
Title: Gone downhil very fast
Rating: 1 out of 5
Visited: September 2023
This used to be a great surgery, now it is terrible. You can't book an appointment to see the Doctor for sometime in the future, you have to sit on the phone for ages first thing in the morning to try to get in. If you have something non urgent but you need to see a GP its an awful waste of time. People have to work, not sit on the phone for ages when they are trying to get things done. You can't even speak to a Doctor on the phone within a reasonable time there is even a 2 week dealy for that. Best avoided!
GP surgery review: the-reynard-surgery
Title: Dreadful management of appointments
Rating: 1 out of 5
Visited: December 2023
E consult opens at 8am and closes as soon as they are at “capacity”.  Having tried 3 times in one week to log a consultation request it seems that this window can be as short as 20 minutes.  Absolutely no use to anyone who is ferrying kids around in the morning or who needs to be driving to work at that time.   Only other alternative is to get a routine appointment- currently looking at January sometime for this.  A real issue for people who need treatment before then but not so serious to class as an “emergency”.   Realise that the practice needs to manage shortages somehow but this does not work.
GP surgery review: the-reynard-surgery
Title: Lovely friendly professional staff
Rating: 5 out of 5
Visited: November 2023
This surgery and staff are a credit to the NHS nothing is ever too much trouble so helpful and friendly to speak too from reception to doctors and nurses
GP surgery review: the-reynard-surgery
Title: Answering service nonsense
Rating: 1 out of 5
Visited: September 2022
Waited 45min from time of option to speak to reception, "your call is very important to us, please wait". If it is so important, just answer!!!! Or at least say you are next in the queue. Absolutely disgusting.
GP surgery review: the-reynard-surgery
Title: awful surgery
Rating: 1 out of 5
Visited: May 2022
try to book an appointment 
having to wait a very long time to get threw going threw multiple voice options
Rude and abrupt receptionists
almost having to self diagnose yourself
GP surgery review: the-rookery-medical-centre
Title: A credit to our NHS
Rating: 5 out of 5
Visited: March 2023
I recently attended the Rookery Medical Centre and really wanted to write a good review, as I think people are too quick to complain but not to offer appreciation, when credit is due.
On this occasion and in the years I have been a patient at the Rookery, I cannot fault the service and the truly amazing staff who work there.
This week the two different reception staff I spoke to, were so friendly, kind, empathetic, upbeat and helpful. As the faces of the practice I imagine they suffer a lot of challenging people, negativity and demands. I genuinely think they are angels to remain so positive and cheerful despite the day to day pressures of the role and that working in Primary Care brings. And this sentiment extends to the Doctors and nursing staff, HCAs, pharmacists and generally everyone I have encountered at the practice over the years.
My appointment I had this week with the Doctor, was such a positive experience and reflective of how great our NHS can be. He had a wonderful bedside manner - I did not feel rushed, he was very thorough and spent quite a considerable about of time (given how stretched things are) to understand my problems. He spent a lot of time explaining things so I understood them and made sure I knew & was clear with what the plan was going forward. And I have to say this has always been my experience of the practice, whichever GP, Nurse or HCA that I have seen.
I find the phone consultations helpful and convenient for minor things and they have always given face to face appointments if necessary, or when I have really felt concerned.
At a time when the NHS/GP’s are overworked and face a lot of criticism, I cannot fault the Rookery Medical Centre. I have been a patient there for many years; since my childhood, my children are now patients and they have always gone above and beyond, whoever I have dealt with. And in terms of my children, I have always been reassured that I am not an “overreacting mum” and they will always see my kids if i feel really concerned. I cannot express how much of a comfort this is for any parent, that we are being listened to and taken seriously.
Brilliant practice, amazing staff, well run and an absolutely credit to our NHS.
GP surgery review: haverhill-family-practice
Title: Excellent service when needed urgently
Rating: 5 out of 5
Visited: February 2023
I called an hour before the surgery closed to explain that my son was having trouble breathing properly. I explained the symptoms to the receptionist. Unfortunately, as it was so late in the day, the surgery didn't have any appointments remaining. However, the receptionist listened to my concerns and spoke to the duty Dr. The Dr asked us to come straight in and saw us immediately. I was right to be concerned and the Dr was able to help us and provided medication to help his lungs without needing to send us to hospital and booked us in to return the next day, on a Saturday morning, to have his oxygen levels checked again. We're very grateful for the service we received and the way we were treated. Thank you so much.
GP surgery review: haverhill-family-practice
Title: Repeat prescription issues
Rating: 4 out of 5
Visited: February 2023
Too many instances of repeat prescription failures. Prescription ordered via surgery but not delivered when expected. This causes real stress.
GP surgery review: haverhill-family-practice
Title: Good care
Rating: 4 out of 5
Visited: January 2023
Did econsult which resulted in a face to face appointment with a new lady doctor she was friendly and helpful prescribing antibiotics. Contracted week later as not cleared up was made appointment with nurse for dressing and same Dr reviewed. More antibiotics. Minor surgery appointment made. Also picked up no health check for years which I had and now on statins. Waiting for minor surgery now. Feel all dealt with really efficiently. The new doctor and the nurse were both lovely and caring.
GP surgery review: haverhill-family-practice
Title: Thank you
Rating: 5 out of 5
Visited: December 2022
I’m not a patient of Haverhill family practice, but my father who passed away a few days before Christmas was.  In his last few hours, the doctor came to visit him and what a fantastic kind and caring man the doctor was.  He did his absolute best to make my dad comfortable and did his absolute best to look after and spend time listening to my mum. Whilst I guess this is just day to day stuff for a GP,  I’d like to use this review to remind the doctor of what a positive difference he made to my family.  (Name of the doctor not mentioned as it breaches review rules!)
GP surgery review: haverhill-family-practice
Title: great eConsult service
Rating: 4 out of 5
Visited: October 2022
I recently booked a telephone doctor's appointment through the eConsult service and was very happy to get one 2 days later. I missed the first telephone call from my doctor and had to call back to rebook it. The lady at the reception was very kind and helpful in booking me a second appointment. Thank You
GP surgery review: haverhill-family-practice
Title: Service above and beyond
Rating: 5 out of 5
Visited: July 2022
I am a postman and was severely bitten by a dog at a customers property. I was taken to the surgery and arrived just before it was due to close and was seen by a nurse and doctor who, without hesitation, proceeded to clean, stitch and dress the wound. I cannot thank them enough for their care. I belong to this surgery and have always had a positive experience when accessing it.