janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: riverview-surgery
Title: Bad treatment
Rating: 1 out of 5
Visited: February 2023
I was shocked and upset at the treatment I received from this practice. Arrived 8 mins late because my bus was delayed. I explained to the receptionist but was told to reschedule the appointment because the Nurse Practitioner refused to see me even after I said I was in pains.
GP surgery review: southlands-medical-group
Title: Can’t get an appointment
Rating: 1 out of 5
Visited: September 2022
I rang to make an appointment to see a doctor. The receptionist said there weren’t any available . I asked her why is it when myself or my partner try and make an appointment we are told the same thing, none available ? She said that unfortunately the practice is oversubscribed. I was appalled to see that on the NHS site, they are accepting new patients! I can’t believe they are taking new patients, when the receptionist actually said they had too many patients already, by using the word oversubscribed. Ridiculous !
GP surgery review: southlands-medical-group
Title: Frustrated
Rating: 2 out of 5
Visited: July 2022
I’ve been with this practice for many years, but I’m now going to have to look for a different doctor surgery. The problem is trying to get an appointment, I’ve been trying now for nearly 5 months. First I tried phoning, there’s never any left. Then I visited the practice, was asked lots of personal questions, then told a doctor will phone me later that day. I never got a call, so rang the next morning, and was told the doctor would call me back, which they didn’t. I went back to the surgery to explain that twice I’ve been promised a call but didn’t get one, just to be told to phone first thing the next morning. I did this, and surprise surprise, no appointments left, even though I rang when the surgery first opened. I’ve got more chance of winning the lottery that getting an appointment here. When I first registered here, there were always appointments, sadly those days are long gone, which is a shame because the doctors are very good here, but you haven’t good much chance of seeing one.
GP surgery review: southlands-medical-group
Title: Fantastic practice
Rating: 5 out of 5
Visited: March 2022
The reception staff and the doctors have showed care and compassion when caring for my dad.The doctors had all the time making sure dad was comfortable and reassured my mam and sister.highly recommended
GP surgery review: southlands-medical-group
Title: Dreadful receptionists
Rating: 1 out of 5
Visited: March 2022
The receptionists make you feel like you’re bothering them, or taking them away from more important work. Nothing should be more important than the patients. When I rang up I felt like I was bothering the receptionist due to the heavy sighs she kept on doing. I know they’re very busy, but they should still try and be polite. It’s got to the stage where I get very anxious dealing with them, as they’re incredibly rude, the last one I spoke to got quite irate. In my job, I would never speak to clients the way some receptionists do here to me and my family, rude , aggressive and unfriendly. A training course is desperately needed, or they need to find staff who respect other people.
GP surgery review: bridge-view-medical-group
Title: Excellent practice.
Rating: 5 out of 5
Visited: January 2024
I have always found to have received the best if care from the surgery. Doctors are very nice, compassionate, and understanding.
GP surgery review: bridge-view-medical-group
Title: Poor appointment system
Rating: 3 out of 5
Visited: January 2024
I find the current appointment system extremely frustrating. I cannot for the life of me understand why I can’t make an appointment for the next available day/date that the preferred Dr.  Is available like I can for example if I was making an appointment at the dentist or any other professional body?
GP surgery review: bridge-view-medical-group
Title: A fit note
Rating: 1 out of 5
Visited: December 2023
My Daughter applied for a fit note on the 18th of December after having complex knee surgery she told them that her fit note ran out on the 22nd and was told they would back dated which was no good as she is a staff nurse and they would be expecting her back at work on the 22nd and as she is on crutches and has a knee brace on she was then told to call the surgery in the morning
GP surgery review: bridge-view-medical-group
Title: A little disappointed
Rating: 5 out of 5
Visited: December 2023
The first time ever I've had my appointment cancelled and told I'd have a fone call with a new appointment which didn't happen
GP surgery review: bridge-view-medical-group
Title: Outstanding professional practice
Rating: 5 out of 5
Visited: December 2023
From the first phone call at 8.00am to the reception staff, followed by speaking to the GP, nursing staff, paramedic staff etc every single NHS worker we encountered was excellent, acting swiftly with empathy and professionalism .  Bridge view Medical group were also excellent at responding to my aging mothers needs providing a range of support, the speed of response was particularly impressive.
GP surgery review: bridge-view-medical-group
Title: Nice practice
Rating: 5 out of 5
Visited: November 2023
Iv always found doctors and nurses at this practice well mannered however sometimes getting an appointment is sometimes difficult but I suppose this is through demand. I have faith in the nhs that if my need was urgent one way or another I would be dealt with.
GP surgery review: bridge-view-medical-group
Title: Good practice
Rating: 5 out of 5
Visited: November 2023
My appointment was well organised and the nurse was polite and ran the appointment explaining the proceedure as and when required.
GP surgery review: bridge-view-medical-group
Title: Fantastic
Rating: 5 out of 5
Visited: November 2023
Had my smear test done and the lady that done it made me feel at ease as had a bad experience on my last one she was very gentle and made me feel very comfortable
GP surgery review: bridge-view-medical-group
Title: Efficient appointment
Rating: 4 out of 5
Visited: November 2023
Attended a bloods appointment to check for diabetes and cholesterol. 
The nurse I saw was very professional and competent and the service was very good.
GP surgery review: bridge-view-medical-group
Title: Looks after you
Rating: 4 out of 5
Visited: October 2023
Seen on time  . Care taken to be given the right treatment. I’m very happy that I’m getting looked after by this practice
GP surgery review: fulwell-medical-centre,
Title: Bad experience
Rating: 2 out of 5
Visited: December 2023
I had a phone appointment to get medication for a flare up of gout. The doctor seemed to disbelieve that I had gout. Even though my medical history would confirm it. He reluctantly gave me a prescription for Naproxen. After I paid for the prescription I realised he had prescribed me 10 tablets! So I paid £1 per tablet! This is ridiculous, I’ve never been prescribed less than 28.
GP surgery review: fulwell-medical-centre,
Title: Superb service!
Rating: 5 out of 5
Visited: May 2023
Went in for a blood test today, I have been in pain with another issue and the nurse who was takling my blood managed to get me an appt with one of the doctors there and then as she could see I was in a lot of pain. Cant thank her enough as I feel my situation has been now been escalated at Sunderland General Hospital as I have been struggling to deal with the pain I'm in.

Many many thanks!
GP surgery review: fulwell-medical-centre,
Title: Great People
Rating: 5 out of 5
Visited: March 2023
I am thoroughly impressed by how responsive and kind the people at this practice are. Receptionists are friendly and polite and my whole experience here has been one of excellent communication between doctors, nurses and support staff. When you’ve experienced other practices in the past, you can really appreciate how superior this one is. The feel is of a truly caring ‘family’ practice. Thank you all.
GP surgery review: fulwell-medical-centre,
Title: Yet to see a Doctor
Rating: 3 out of 5
Visited: February 2023
Having been with this practise for just over three year and an attempted two appointments, I am still yet to see a practise Doctor. They seem to like to refer you to an access service instead
GP surgery review: fulwell-medical-centre,
Title: Exemplary care .
Rating: 5 out of 5
Visited: January 2023
Knew it would be busy today after the bank holidays, 5 mins on phone and an app same morning. The practice are always very accommodating when it comes to children. Never not been able to have them seen same day if needed. ANP absolutely brilliant. Very thorough, knowledge and compassionate. Feel very safe in her care. Thank you
GP surgery review: monkwearmouth-health-centre
Title: Great reception
Rating: 4 out of 5
Visited: November 2023
Prompt and on time appointment and very informative visit cleared up my concern’s prescriptions always forwarded to pharmacy on time
GP surgery review: monkwearmouth-health-centre
Title: Friendly and helpful
Rating: 5 out of 5
Visited: August 2023
Just in for a blood test, fairly routine for me. Nurse was friendly and was running late, I don't ever expect them to run on time,due to the nature of what they do. She was incredibly apologetic for running late. I see the same nurse every time and feel completely at ease when she does any treatment or tests. Changed to this practice a few years back and won't change now due to the way u get treated whilst there.
GP surgery review: monkwearmouth-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
As always the doctors and staff offer a very professional and caring approach when dealing with my issues. The standard of care is outstanding.
GP surgery review: monkwearmouth-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Service at this surgery is remarkable and never disappoints. Easy to make face to face appointments using the surgery app. GP knowledgeable and helpful, takes time to listen and answer questions.  I feel confident that I mattter and my health is a priority.
GP surgery review: monkwearmouth-health-centre
Title: Quick and timely appointment
Rating: 5 out of 5
Visited: April 2023
Was able to book an appointment with the minimum of waiting time for the GP and the Practise nurse, both very understanding and answered all questions. Followup for tests were done almost immediately.
GP surgery review: monkwearmouth-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: April 2023
Recently had to attend practice at short notice, getting an appointment was very swift as  it usually is. Needed to revisit for blood test,again  making the necessary 
 appointment no problem got seen to very quickly and special mention to nurse who was excellent.
GP surgery review: monkwearmouth-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
My appointment was with the practice nurse.  She was friendly, respectful, and totally professional in her approach. Answered any questions that I had. Also administered my shingles jab. Job done! Five star treatment.
GP surgery review: monkwearmouth-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Never have a problem to see the Drs who are helpful including the nurse and receptionists.
Have picked up problem with my health I did not know I had
GP surgery review: monkwearmouth-health-centre
Title: Consistently an excellent experience
Rating: 5 out of 5
Visited: March 2023
Receptionists are fantastic, super helpful and you never wait long a queue when you call. 

You almost always get an appointment the same day or worst case the following day.

All clinicians are brilliant too. I couldn’t recommend this practice highly enough. 

A consistent 10/10 experience.
GP surgery review: red-house-medical-centre
Title: Great Service
Rating: 5 out of 5
Visited: October 2022
I recently had the need to visit my GP surgery at Redhouse Medical Centre and I can only say how impressed I have been with the whole experience and particularly to the doctor who saw me that day who has been marvellous.From booking an appointment online to seeing the doctor and being referred for testing to other parts of the NHS.
I hate the thought of just having to visit a doctors surgery at any time but I need not of worried - the doctor was so very professional and very easy to talk to. 
I felt really comfortable in theiralso  presence and when discussing my issues.

The questioning was very thorough and then the arranging of all follow up tests at great speed has been so very good and very efficient .

I felt very comfortable and re-assured by the doctors friendly and very professional manner.

It doesnt make me want to visit the surgery any more regularly but I am happy when I have to I am in great hands.

I know the Health Service can get a bad press at times but I think when you get such a good service that also needs to be mentioned.

Also a shout out to the Nurses onsite who are always so very pleasant as well.

As we all get older we need these services on a more regular basis so thank you to all at the surgery.
GP surgery review: st-bede-medical-centre
Title: Prescription ordering poor
Rating: 3 out of 5
Visited: December 2023
My prescription was overdue. 
Talked to the receptionist. 
I was lead to believe script was coming after 5pm.Script still not here.
Phoned again. Told will not be delivered as problem with system. 
The receptionist has a couldn't care less attitude. 
Not good.
GP surgery review: st-bede-medical-centre
Title: Best Practice in Sunderland
Rating: 5 out of 5
Visited: August 2022
St Bede Medical Centre is most professional in the execution of their endeavours, which is to look after medical needs of the people in their care. Indeed, I would rate this practice one of the best, if not the best, in Sunderland. My experience applies to all aspects of their activities, from ordering prescriptions to treating urgent requests. The quality of service is widely known in the area.
GP surgery review: chester-surgery
Title: Rude receptionist
Rating: 1 out of 5
Visited: July 2022
Tried registering with this drs surgery and the person who answered the phone was so abrupt and rude I will not be registering there. I understand that it was probably busy, but still, a little more pleasantness isn’t hard! I was quite shocked by the end of the call….very odd m. Avoid, unless of course that is there tactic? Very unpleasant experience, only asking how to register as a new patient
GP surgery review: forge-medical-practice
Title: A total asset to the practice
Rating: 4 out of 5
Visited: January 2024
I called yesterday to ask for my order to be approved as was struggling without my medication and the receptionist I spoke too went above and beyond to ensure I could get my medication that day, they listed me as high priority and messaged the doctor directly asking them to approve the order and then called me back to offer to change my pharmacy so I was able to collect them that day, I don’t know where I would be without that receptionist and I wish I could mention their name so they know they are valued and appreciated and helped me out of a dark place, I’ll be forever grateful if this gets passed on to them because they deserve to know the impact they had on me that day, they truly are a huge asset to the surgery, thank you again truly.
GP surgery review: forge-medical-practice
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: March 2023
I work I phone up in a queue of 13 and no appointments at end.  GP asked me to arrange a follow up appointment- visited the surgery was unable to make one at reception.  Impossible to get to get anywhere with the surgery.  App will not work as it does not send password reset. I am in pain and cannot get an appointment- reception staff are nice but powerless to help- total shambles.
GP surgery review: forge-medical-practice
Title: Can´t get an appointment for elderly 85 mother
Rating: 1 out of 5
Visited: March 2023
I have tried on serveral occasions over last few weeks/months get an appointment for my elderly mother 85. I was told no advanced appointments, ring on day at 8am. I rang on Friday 24 March, waited for 25 minutes to be later told nothing available. They told me just keep trying daily... The receptionist told me come down at 8am to surgery to make an appointment. I live 3 hours away. Are they still in 19th Century? I´m extremely frustrated to be given these meaningless answers. I asked to speak to a supervisior. Nobody available but I asked for name so I could email a message. No email on the website only postal address. So now I have to send a letter by post to communicate with a supervisor. Really!! I can´t believe this is happening when I believe my elderly mother needs help and can´t get it.
GP surgery review: forge-medical-practice
Title: Wouldn’t recommend
Rating: 1 out of 5
Visited: January 2023
As a student living next to this doctors I thought it would be an ideal place to use for convenience. However, I’ve had nothing but trouble getting an appointment despite ringing exactly 8am on weekdays. 

My experience included me ringing and explaining what was wrong, the receptionist then referred me to a pharmacy knowing full well I couldn’t have anything like antibiotics to help as I haven’t had the chance to see or speak to a doctor never mind be prescribed anything. The pharmacy then told me there was nothing they could do, apart from over the counter and advised me to attempt to book an appointment with a doctor again. 

It felt like a circle of games for the receptionist to get numbers down on the phone line, I definitely wouldn’t recommend using these doctors unless you want your time to be wasted.
GP surgery review: forge-medical-practice
Title: Shambolic waste of my time
Rating: 1 out of 5
Visited: October 2022
How on earth do people who start work at 8 get to actually make an appointment? I have tried numerous times, all unsuccessful. So had to use the NHS app which only had nurse appointments available. After a 3 week wait I went today. I feel I was not listened to at all in fact I only got the chance to mention a couple of my symptoms to be rudely interrupted by her saying 'I don't think I'm going to meet your expectations today' I feel with that attitude she'll fail to meet many, if any of the patients expectations! I've contemplated for many years  changing my GP surgery this just ,might be the straw that broke my back. I feel this afternoon was a waste of my much valuable time. I certainly don't visit the place without good reason!!
GP surgery review: forge-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
I went for a discussion about my blood test results today and the service that I received from the highly professional member of staff was excellent and very typical of the superb staff that work at this fantastic practice both on the phone and in person.
The member of staff was clear knowledgeable informative positive friendly caring genuine and understanding.
I left the building reassured and in an upbeat frame of mine.

Thanks once again to the amazing staff at
GP surgery review: forge-medical-practice
Title: A telephone lottery appointment system
Rating: 1 out of 5
Visited: August 2022
Not the best appointment system ever invented. Phone up at 0800hrs and hope for the best. It must be very time consuming for both parties. Not great for the working population, and this group of people quite obviously not taken into account. Just as well it's quick and easy to change GP practice which I suggest everyone to do until the appointment system upgraded. Also people need to be aware of 'Caldicott Principle 4'.
GP surgery review: forge-medical-practice
Title: Something must be done urgently
Rating: 1 out of 5
Visited: June 2022
The appointment booking system is not effective - patients are required to call at 8 am precisely on the day to get an appointment and you can not book future appointments. If you call one minute after 8 am, there will be no appointments left and you have to call back the next day exactly at 8 am! The EMIS system they use only allows appointments to be booked with Clinicians and Healthcare practitioners, not GPs. The service is deliberately made inaccessible by the practice's management. Only releasing daily appointments most likely means the practice does not know which doctors will be working at the practice on any given day. Surely, a GP practice should know which doctor will be working for at least one week in advance, and can take on appointments - but this is not the case with the Old Forge GP. The medical and administrative staff work hard to provide a good service, but they are restricted by poor management of the provision. 

This difficulty in obtaining appointments with the GP means patients with long standing conditions or those who are elderly- are made to wait and are delayed in receiving their treatment - in many cases this results in the conditions getting worse needing urgent care at the A&E. These visits to the A&E could have been prevented if the GP service was accessible. 

I will remain anonymous because I fear if the practice knows my name, me or my family members will have even more difficulty in obtaining appointments and treatment.

In short, the GP service is in dire need of saving from the incompetent management of the service. Healthcare (including the GPs) and administrative staff are capable professionals - sadly, the same can not be said about the management.
GP surgery review: forge-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: April 2022
I attended the Old Forge recently and the service was excellent as usual.
This included helpful and friendly reception staff.
The nurse was also a huge help.
She was caring genuine helpful clear informative and  caring.
GP surgery review: hylton-medical-group
Title: Simply Brilliant
Rating: 5 out of 5
Visited: January 2023
I have never received less than complete respect, consideration and personalised care from the staff in this practice. I cannot praise them enough for their friendliness, compassion and first class service. Especially at this time, when the NHS is stretched. They take the time to listen, advise and reassure, and I always come away thinking how fortunate I am to be looked after by such a knowledgeable and respectful team. Well done to the whole team, and thank you.  I would unreservedly recommend this practice if you are looking and there are vacancies.
GP surgery review: hylton-medical-group
Title: Excellent team work
Rating: 3 out of 5
Visited: November 2022
I would like to praise the whole team, the GP, the practise nurse and the reception staff for their patience and understanding in order to achieve a successful outcome for my niece The team worked around my nieces phobia and persevered until the procedure was successful. Many thanks to you all.
GP surgery review: hylton-medical-group
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
All the staff doctors and receptionist are incredibly helpful and understanding they are excellent helpful and accommodating and excellent practice a real credit and exemplary Practice
GP surgery review: millfield-medical-group
Title: Experts
Rating: 5 out of 5
Visited: April 2023
Trouble with my chest doctor picked it up straight away Gave me preventative treatment.Been great since I can breathe again
GP surgery review: millfield-medical-group
Title: still not seen
Rating: 2 out of 5
Visited: February 2023
arrived at 4.20 for a 4.40 appointment when i do see a dr i am told its 1 problem only yet others before me i witnessed some going in and coming out 25 mins later. seems i had been waiting for 40 mins i went to reception to explain i could not wait any longer as i had to be some other place i was told i was next to go in well after 4.40 apt time i could not wait any longer so still have not seen a dr for an apt made 2 weeks previous my point is if i arrived 20 mins past my apt i would be told that i was to late