janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: westmoreland-gp-centre
Title: Disappointed and let down
Rating: 2 out of 5
Visited: May 2023
I took my 6 year old daughter to A&E Ormskirk Hospital with a red line that run up her arm on Monday 12th June as I was concerned of an infection. They was baffled by it and took photos and told me to take her to my own GP (Westmorland) and ask to be referred to a dermatologist. I called for an appointment to be told the doctor would call back in the afternoon. (Tuesday 13th June) The doctor called at around 4pm. When I explained about the line that runs up her arm that isn’t going away. She asked for me to send photos to her, so I did. An hour later she called me back to say, they think she has tied something around her arm and that is what the line is. Amazing to guess by just looking at a photo. I told them she hasn’t done that and I was worried of an infection tracking up her arm. She said no I’m not concerned about that at all. I said oh ok I feel better now. Then Wednesday 14th June the doctor that actually seen my daughter on Monday in the hospital called me to say she had showed the photos of my daughters arm to one of the  specialists in the dermatology department and although they was still baffled by the line, they wasn’t going to take a chance and put her on a course of antibiotics incase it was an infection. They then arranged for her antibiotics to be deliver to my home. Thank god for Ormskirk Hospital for following up on a 6 year old who they had actually seen in person and was still worried about her to take the time and show a specialist who knows about that area. 
I don’t think you should be taking chances asking to  send photos in with something like this. I don’t understand why the rest of the world has gone back to normal but doctors surgeries are still wanting to operate over the phone instead of a face to face appointment. 
I have called the doctors a few times to address this and update them on what the hospital have done. But the phone is never answered.
GP surgery review: westmoreland-gp-centre
Title: Great
Rating: 5 out of 5
Visited: March 2023
Another great experience with this practice.  Non urgent issue, sent off an econsult, responded same day with date for phonecall.  Phonecall as promised, f2f that day! 
Think people just need to manage their own expectations sometimes and realise you cant always get what you want on demand. Like the rest of us everyone is just doing their best. 
Receptionists get a bad wrap but please be kind they are not running the NHS and can't be held responsible for all the problems. 
Thanks again.
GP surgery review: westmoreland-gp-centre
Title: Total shambles
Rating: 1 out of 5
Visited: February 2023
My wife was told to get bloods done by their doctor , this was done in Broadgreen on the 20/01/2023 , as they could not offer this and Breeze Hilll was 3 weeks waiting time.
Rang on the 01/02/2023 and they would not chase up the bloods and were totally disrespectful
GP surgery review: westmoreland-gp-centre
Title: Bad Practice
Rating: 3 out of 5
Visited: February 2023
After attending a 14.30 face  to face  appointment given to me by a  doctor  on a telephone appointment I was bluntly to by the receptionist it wasn't the right time as the doctor in question didn't start her appointments until 15.00After asking was the doctor in the building the receptionist said she didn't know and after further questions she said maybe the doctor has gone out on an emergency call.I was eventually called at 15.03 and when in the doctors room I asked why I was late and the doctor said she was doing tasks and kept glancing in top right corner of her screen to see see if it was flagged that I had arrived but it wasn't I asked her had she been in her room at 14.30 and she said yes .Have to say with the attitude of the receptionist how strange I got to see the doctor just after 15.00 the time she originally insisted my appointment must have been.The same evening at 20.23 I received a text message on my mobile apologising and said she hadn't been notified I was there waiting to be seen but also said she didn't enquire at reception. I thought it was receptionist job to notify doctor not for doctor to come looking for patient
GP surgery review: westmoreland-gp-centre
Title: Excellent care from clinical staff at this practice
Rating: 5 out of 5
Visited: December 2022
As a patient of this practice for almost 40 years and a a staff member of the NHS, I can only say that this practice has always offered care and advice of the very highest standard.
Yes, it's difficult and frustrating to get appointments etc as demands for services are at breaking point levels, this is a nationwide problem. 
I got an appointment and after a couple of weeks wait (as non urgent or emergency) was seen and treated, not only for my presenting concern but also for a long standing health problem. I can honestly say that the service I received was up among the best I've ever had at Westmoreland and elsewhere.
GP surgery review: westmoreland-gp-centre
Title: Needs attention
Rating: 3 out of 5
Visited: November 2022
I have great concerns in firstly the contact of the practice really hard for me via the phone to get through, lucky I have the Inet and skills to use a mac/pc computer, saying that I had test done a week ago hand delivered these on monday after my test, still week and one day no reply, I also sent an e-consultant email as back up, I sent another making a mistake putting the wife's name on it this was picked up I was requested again to fill another e-consultant which I did, still no reply, after finally getting through on the phone from 8.00a.m. at 11:15 a.m. I managed to get through being promised that the doctor will ring you before the end of day, this concerns me not seeing this through I suppose somewhere there is a concerning lack of communication, I have still continued to be ill, I have rang no answer this morning, I have also sent an e-consultant email - I must admit I have lost a bit of confidence in this practice they are usually good especially on the nurse practice side, Hope I can get an apology and a reply soon.
GP surgery review: westmoreland-gp-centre
Title: Very bad service
Rating: 2 out of 5
Visited: October 2022
I was suffering with severe migraines and had  paracetamol which didn’t work, couldn’t take ibuprofen due to other health issues. I couldn’t make to work due to this and called the GP practice at 8 am, for a same day appointment.
I have explained to the receptionist that I have severe headache? Migraine, and she put me on the afternoon list . I thought I would wait putting other ill patients first, so didn’t demand anything. She didn’t give me any approximate time but I thought it would be atleast by 2 pm. No one called me till 2, so I queried with the receptionist who sounded slightly abrupt , saying the call could be before 6:30 pm.
I had my headache worsening by then , tried to rest but couldn’t because I didn’t know what time the phone was going to ring.
Still no phone call till 6 pm, I was tired by then waiting being ill all day, So I called the reception again to see what’s happening.
The receptionist said to wait still. She sounded argumentative while I was trying to explain my condition. I have explained that I don’t feel good and the nearest chemist is closing now.She said Asda has a chemist but I had to drive for the same being ill. 
It would have been better if there was an approximate time given for this telephone appointment, if possible like 2-3 pm or something like that, so I could have atleast tried some prescribed medicines also wpuld have had some symptom relief.
I had a phone call by 6:20 pm finally.
I thank the GP whom I spoke to who was kind enough to drop me a prescription.
I hope this concern will be looked at seriously and understood that patient’s waiting times  for a telephone triage is important as the face to face ones  too.Also, the system to arrange atleast an approximate time for anyone who is ill and waiting is taken in consideration too.
Also, I had some similar unpleasant experiences with few receptionists  at this surgery in the past, please take a note to mention this to those staff too.
GP surgery review: albion-surgery
Title: Fast, efficient & helpful service
Rating: 5 out of 5
Visited: May 2023
I was having issues with a hospital saying I hadn't been referred from another, both blaming each other & I was getting nowhere. Did an admin econsult at 4pm, had a response saying they'd chase the referral at 5pm and then received a text at 8pm saying the referral had now been accepted. Amazing service and I am so so grateful as felt I was just going round in circles. Can't thank the practice enough.
GP surgery review: albion-surgery
Title: Brilliant and caring practice
Rating: 5 out of 5
Visited: July 2022
I recently attended the practice to receive a steroid injection in my left knee. I have suffered with very painful knees for years but the last few months my left knee has been so painful that i have not been able to get about by myself ,limping badly and unable to walk up and down stairs unaided. My dear GP and practice nurse made me feel so welcome (their friendly banter is so amusing) i immediately felt at ease .When the procedure was finished  and i stepped down off the bed i was amazed ,no pain what so ever .To say i was happy is an under statement ,i felt  wonderful. I hobbled into the surgery and skipped out.
I cannot thank my GP  enough ,if i could i would give 10 stars and i am very  sorry  that i'm  not allowed to say the names or gender  of any one in particular. Yesterday i received a follow up  call from another GP at the surgery to ask me how i was after the procedure,
i mean, what an amazing team at Albion .My own GP is having a well earned break at the moment but not before making sure my medications were  all up to date first.
I am so grateful to all the Doctors, nurses and staff at Albion who are always so kind and caring ,not just to me but to my daughter and grandchildren too.
Thank you all so much .
Kindest regards Dorothy
GP surgery review: albion-surgery
Title: Appointments
Rating: 3 out of 5
Visited: July 2022
Doctor advised a scan which I’ve now had. I was advised to make an appointment with the doctor 7 days later. Unable to make an appointment without filling in an e-consult, this was after waiting 30 minutes to get through. I fail to understand why as I’m wasting my time and more importantly the doctors who will now have to view e-consult, advise me to make an appointment so wasting the receptionist time as well. Surely there’s a more effective and efficient way of dealing with these type of situations
GP surgery review: albion-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2022
This practice has been a part of my family for generations and we are very loyal .The location may have changed over the years but the care and wellbeing of their patients has remained the same . The staff on reception are always so friendly whether it be over the phone or at the surgery as are the nurses who are always so cheerful and down to earth and the doctors are simply brilliant. I arrived 30 minutes early today but was seen immediately by my lovely GP who always listens to me patiently , understands my problems and has really helped me to manage my condition. Heart felt thanks to all of you at Albion Surgery.
Kindest regards Dorothy
GP surgery review: albion-surgery
Title: 'Great practice'
Rating: 5 out of 5
Visited: June 2022
Attended the practice today , excellent service  as usual from everyone,particularly my GP who is just amazing.I cannot 
 recommend her highly enough.  I truly appreciate all your  care and support .
Thank you
GP surgery review: great-homer-street-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Very supportive and friendly. Get appointment’s with no issues. Reception is helpful and friendly. Doctors are nice helpful. I got recommended by family members and friends. I would recommend this practice to any one.
GP surgery review: great-homer-street-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: August 2022
Every time I've contacted the practice they've been very friendly and eager to help. They've been good at following up on queries and service feels very personal.
GP surgery review: great-homer-street-medical-centre
Title: Surgery closed at 2:08pm!!!
Rating: 1 out of 5
Visited: March 2022
So I've been trying to ring for an appointment with a doctor, to be met with an engaged tone, when the phone finally rang through at 2:08 I was greeted with an automated message stating the surgery was now close but also contradictory information that the surgery was open until 6:30pm. This is not the first time I have struggled to get appointments not only for me but for my three young children. I'm considering joining a new practice, one where I can actually see a doctor when myself or my children need to be seen.
GP surgery review: islington-house-medical-centre
Title: Excellent practise
Rating: 5 out of 5
Visited: January 2023
Excellent practise. From the reception staff to the nurses and drs based in this practise I can’t praise and thank them enough for the care and treatment they gave to my mum. Even through Covid when many patients were struggling to contact or get seen by their gps this practise continued to offer a full service. I have never not been responded to when I have logged an e-consult for a phone call or in surgery appointment. Thank you all.
GP surgery review: mere-lane-group-practice
Title: Worst reception
Rating: 1 out of 5
Visited: May 2023
Constant problems with reception both in person and on the phone which only takes a few hours to get to speak to one of the ignorant unhelpful people that get paid for arriving there each day but not actually doing their job.
Customer service at it's worst.
GP surgery review: mere-lane-group-practice
Title: So helpful with advise
Rating: 5 out of 5
Visited: February 2023
Went for my diabetic review today and after taking the advice from my diabetic nurse my blood sugars have come down greatly am so grateful for the advice given to me by the nurse.
GP surgery review: mere-lane-group-practice
Title: Excellent service from GP
Rating: 4 out of 5
Visited: December 2022
I had to phone 87 times before I was able to book an appointment for a GP consultation.   When I eventually got through I was told there were no appointments left and to try phoning the next day. Alternatively I should queue up at the surgery at 8am to book an appointment, then go back home and wait for the GP to phone me. I am disabled and elderly and was too unwell to do that.
 I managed to get through on 2nd Dec and the GP promptly phoned me a couple of hours later, discussed my symptoms, and made an appointment to see me that afternoon. 

The GP was excellent. He was very attentive to everything I said, discussed everything with me in a genuine patient-cantered manner and treated me with the utmost respect and dignity when he examined me.

He referred me to a consultant, but when I tried to book this appointment online using the e-referral booking form, I discovered he had not given me the choice of several hospitals that all patients are supposed to be offered. I was very satisfied however that he immediately rectified this oversight when I asked him to.

I have raised concerns that on 29th December a receptionist gave me the wrong results of a urine test. She told me that I would probably need antibiotics as the test results showed that I had an infection. Next day the GP told me she was completely wrong. I emphasised that while I was not submitting a formal complaint, it is potentially very dangerous for a receptionist to interpret a patient’s test results. I trust all receptionists have been told they must not do this.

My sincere thanks to the GP who I have found to always give an excellent service inspite of the heavy workload experienced by all GPs.
GP surgery review: priory-medical-centre
Title: Terrible, Rude Receptionist
Rating: 1 out of 5
Visited: January 2024
They act entitled and are rude to sick patients, raised voice and do not attend to calls, such disgusting behaviour as healthcare staff. Please improve.
GP surgery review: priory-medical-centre
Title: Poor standards
Rating: 1 out of 5
Visited: November 2023
Just phoned my doctors which took them 11 minutes to pick up. I explained I was recently in hospital who stated my current medication is making me poorly. I requested to speak to a doctor but was told not possible. I requested a doctor phone me and was told I could get a phone call 7 days later for literally a 1 minute phone call. 
A total lack of professionalism and care shown. 

I wasn't offered any other options only waiting 7 days for a phone call meaning my health continues to deteriorate due to wrong medication. 

Staff poorly trained, not enough doctors, poor standards and a sense of they don't care.
GP surgery review: priory-medical-centre
Title: Impossible to see a GP
Rating: 1 out of 5
Visited: April 2023
I called yesterday to make an appointment for my Son, was told 'theres no appointments' but they do a walk in 8am Tuesday and Thursday so best thing was to bring him there.  We arrived at 8.05, massive queue outside, 3 doctors on duty each with 12 Patients plus anyone lucky enough to have an appointment...an hour and a half waiting by the door as nowhere to sit and there were still 9/10 people ahead of my son.  Last time I needed an appointment for my 6 year old Daughter there were no GP's so we had to see a Paramedic (who then had to seek advice from a GP with regards to my Daughters disgnosis).  It really is a joke, if you need to see a GP, Priory Medical Centre is not the place to go.  Such a shame as used to be a fantastic surgery.
GP surgery review: priory-medical-centre
Title: Unpleasant experience
Rating: 1 out of 5
Visited: April 2023
On Tuesday the 11/04/2023, after coming and quing for 30mins to book an appointment for my kids to be seen by the doctor, was booked in for 10.45am. We came back at 10.30am and waited with no explanation for 1hr 30mins to.see a doctor an appointment has been scheduled for, after seeing the doctor no apology what so ever or explanation! I'm definitely changing Gp
GP surgery review: priory-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
I would like to say after reading some of the comments about this practice I disagree. I think the sit and wait clinic is a great way to access a face to face GP appointment and the fact you can book a  routine appointment with a choice of GP and with a choice of either phone or attending the surgery is a major plus considering the way other GPs are running their systems.

I think its about time we started supporting our GP surgeries and questioning the powers that be rather than placing blame on the services and their hard working staff
GP surgery review: priory-medical-centre
Title: Appointments
Rating: 1 out of 5
Visited: January 2023
I have called to see a doctor, was told only have a walk in system 2 days per week, or a phone call the rest of the week.  Absolutely disgusting, receptionist had a bad attitude when I said it was not an emergency she said "this is how we do it love"!!!!!!! Their staff need training in customer relations!
GP surgery review: priory-medical-centre
Title: Bad practice all around
Rating: 1 out of 5
Visited: January 2022
In here there's a couple of good doctors if you can get in to see them , the reception staff are well trained to stop you ,they are not helpful no matter what you ask the answer to everything is phone up at 8am ,i need a steroid injection for my knee ,i phoned up yesterday,i was told the doctor will phone me today ,no phone back from them ,so I've just phoned up and was told there's nothing on my file and to phone up in the morning ,so just for an injection I've had to phone up 3 times ,now why didn't the receptionist enquire about it for me or look into it and say i will speak to the doctor to get you in ,or he will phone me up , because to me that's their job but why should they actually work when instead they could just sit there and do nothing like they've done since the lockdown,

The reception in this doctors is the worst in the world they don't do nothing even if it's their job , i will be changing doctors , because if you get sick after 8am you can't get in touch with them till the next morning at 8am and no matter how bad you are the reception will not do anything to help out so be warned please go to a different doctors if you can or you will be disappointed when you are sick because you will be very lucky if you get a phone call back off them if you get passed the staff on the reception
GP surgery review: townsend-medical-centre
Title: Not a good Medical Centre
Rating: 1 out of 5
Visited: March 2023
This used to be a really good Medical Centre but now it takes about two weeks and that's just for a phone call back, its hard to get a face to face but every time you go in there are never any patients in there the place is empty. I don't know why it's called a Medical Centre because nothing else is in there you can't even get your bloods done I can't understand why it's like this now as all the Dentists and Optitions and Hospitals are working as normal.
GP surgery review: townsend-medical-centre
Title: Welcoming friendly practice
Rating: 5 out of 5
Visited: January 2023
I have just registered with this practice as my partner and son are already patients. The process was easy, and the receptionist staff and practice nurse I dealt with were very friendly and professional. As an anxious patient they put me at ease and I’m happy that I have been able to join this practice.
GP surgery review: townsend-medical-centre
Title: No problems in over 20yrs with this practice
Rating: 4 out of 5
Visited: May 2022
Unlike a fair few reviewers on various sites I can honestly say I have NEVER had  problem with reception staff and have found ALL the doctors very pleasant and friendly,I am bed bound and unable to leave house due to my illness and the doctors come out to see me when needed,only problem lately has been a week or so wait to actually get a call back phone consultation with the doctors but this may well be down to impact of covid.I am very happy with my doctors.
GP surgery review: townsend-medical-centre
Title: Worst practice I’ve ever used
Rating: 1 out of 5
Visited: March 2022
Complete lack of caring, empathy and ability to connect/ build rapport. 

Reception staff are rude, and lack basic human emotions.

They act like patients are an inconvenience and just repeat information, instead of using compassion to try to get a message across differently. 

Worst GP practice I've ever been registered with.  

All they do is call you, you basically can’t get a face to face anymore.
GP surgery review: claughton-medical-centre
Title: Unpleasant experience
Rating: 1 out of 5
Visited: January 2024
Good Morning,
I am very disappointed  with the advice provided by receptionists on few occasions. On the first one , about 2 weeks ago, I was advised to complete the travel risk assessment form on GP Surgery website which I did and I was advised to wait for the call from nurse to discuss my case as I am travelling abroad. I did not get any call back from nurse. On second occasion, about a week ago, I was advised to contact Tropical School of Medicine for further advice. Today, on 03.01.24, I rang GP Surgery at 10:40 for further updates, advice but I was told by receptionist who did not want to give me her name ( all receptionist names are available on GP Surgery website), that GP does not prescribe particular medication for my travel issue and they do not deal with travel advice anymore, and was advised to contact international travel clinic for further advice. I found these advises very unprofessional as I have lost already 2 weeks and completed the travel risk assessment form as was initially advised 2 weeks ago, not received any call  back from nurse and now left without any medical advice, only advised by receptionist to contact international travel clinic. I am not sure why GP Surgery gives so wrong advice and who will be taking responsibility for any  of my health problems if happened while being abroad. Thank you.