janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-new-coningsby-surgery
Title: Wonderful experience with a Dr.
Rating: 4 out of 5
Visited: April 2022
I received a call from a DR I had been dealing with via AskmyGP after requesting more details about some results I received. She rang me as agreed, was extremely kind and caring, she explained the results and blood tests I had done recently, what the haematology department had stated regarding my next steps and what she suggested we do moving forwards. I was also given the opportunity to ask about another concern I had which she discussed and then arranged an appointment for me to see her as she was unable to diagnose via the phone. She made everything extremely clear and easy to understand, allayed my worries and took time to help me with this other issue. It was a great experience and I would be very happy having her dealing with anything for myself and family in the future. The follow up face to face was also a great experience. I want to say thank you for taking the time to care and giving me the attention and guidance I needed. I would name the doctor but I'm not sure it would allow the review to be published but I have spoken to her and thanked her personally. Great service!!
GP surgery review: the-new-coningsby-surgery
Title: Coningsby Practice - Declining Service
Rating: 2 out of 5
Visited: April 2022
I suffer with breathing difficulties and back pains which limit what I can and cannot do.    I had a scan on my back due to the pain and movement limitation several months ago, and I have still had no feedback or advice on the results or what I should be doing!    I have asked twice now when forced to visit the surgery, as I could not get through to them be it online or by telephone, and was assured that someone would check and get back to me....of course it never happened!    Talking of visiting the surgery, this is a big thing for me and it takes a lot out of me, so I am not impressed when arriving and reaching the counter, I was left standing there alongside another gentleman for some time, as two of the receptionists had far more important things to do, such like discussing future holidays and what was happening in their own social world!!!   Also too many appointments get cancelled for one reason or another, but sometimes you dont know this till you arrive there.....bad diary management.      In the Coningsby surgery there are good staff who work hard, but sadly there appears to be some staff that either promise you action, and then just dismiss it, or just plain ignore you.    I am not even sure than any doctors actually exist in this practice, as the best one can hope for is a nurse, if you get passed reception!    This used to be a 5 star practice, but sadly it is at best only a 2 star practice now!
GP surgery review: the-new-coningsby-surgery
Title: Great Service
Rating: 4 out of 5
Visited: April 2022
Thank you to all staff involved with the swift and reassuring action taken for my daughter who had worrying symptoms regarding her health. The 2ww procedure was put into place and has been carried out.
At such scary times it is a comfort to have support and compassion from our local surgery.
Thanks again to all involved.
GP surgery review: the-new-coningsby-surgery
Title: Unhelpful Experience
Rating: 1 out of 5
Visited: March 2022
I am sad to say my telephone experience yesterday with the Surgery was dire. Indeed reading through reviews it is a mirror image of one supplied previously. I appreciate I moved back “home” at the worst time possible 2020. I have a complex medical history, which requires pain control more than anything. I am not young and would be described as elderly. I have tried in vain to get a face to face GP appointment, this has always been denied. Unfortunately the Surgery does not know me and my medical history.
On Friday last I visited the Surgery for a blood test. This was not done, but my B/P was taken which was on the high side. I have not been party to that reading and would suspect it relates to my upper body history.
I cannot state the kindness and interaction skills this nurse had. She listened to all I had to say and said to contact My GP to get a GP appointment. This I did yesterday.
The young lady to whom I spoke to made absolute mincemeat of me saying that I seemed well and had not had a GP visit for 2 years.
I tried to explain, but the more I did the worse it got, I was talked over the top of and told I was off tangent.
This is not helpful, indeed I find it distressing and my health will suffer.
Sad to say it but I have come to the conclusion that I must seek another Surgery, at the age I am, this is not acceptable.
GP surgery review: the-new-coningsby-surgery
Title: A very poor service
Rating: 1 out of 5
Visited: February 2022
I have been registered as a patient at this surgery for nearly 2 years.
Despite having long term health issues and being of a certain age, I have not been offered any face to face gp appointments in all this time.
I certainly haven’t been offered any 'routine' health checks that are supposed to be mandatory.
Every single interaction that I have had with this practice has been unsatisfactory and my health has definitely suffered as a result.
The only service which they seem able to provide effectively is dispensing medications.
Anything else seems beyond their remit.
So if you just want a prescription with no access to a gp, this practice will work well for you.
You will also experience a very hit and miss response from the reception staff, with some being extremely polite and helpful, but unfortunately at least one, (who shall remain nameless, as they are not big on giving out the names of staff), seems to get off on being highly unpleasant and confrontational at all times.
I have changed practices now and would advise all existing patients experiencing similar lack of care to do the same.
If you are thinking of joining them I would advise seeking out all your other options first.
GP surgery review: the-new-coningsby-surgery
Title: If you need to see a Doctor this is not the place for you.
Rating: 1 out of 5
Visited: February 2022
Tried to get an appointment to see a doctor for my wife, a nurse practitioner is as far as you will get.
It’s shocking in this day and age you can get an appointment for your pet with a vet, but people can’t get to see a Doctor.
I cannot express how poor the service is.
GP surgery review: the-wragby-surgery
Title: No Privacy
Rating: 1 out of 5
Visited: September 2023
If you ring or go to reception you will be asked a series of questions eg date of birth,address,why you want to see a doctor. Nothing unusual in that. But be warned there is little or no protection for your personal information. Reception is in the waiting room. Patients waiting can hear everything. This is not acceptable under General Data Protection law. It is the surgeries responsibility to keep information safe. Reception seems not to care about this and this is a legal requirement. It's not the patients responsibility to keep their information safe and private.
GP surgery review: the-wragby-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I have been with this practice for 10 years & have recently had to see the new 
 Doctor for an ongoing problem. They were thoughtful, kind, compassionate & thorough. I also dealt with the new  receptionist who could not have been more helpful. Between them & the nurse who took my bloods, so gently I missed it, I am reassured that the treatment given is Gold standard! I have no worries at all about this practice & am always treated with respect & dignity.
GP surgery review: the-wragby-surgery
Title: Standard has gone down
Rating: 1 out of 5
Visited: April 2022
This used to be an excellent surgery with friendly, helpful and knowledgeable staff. Since the complete change of staff last year, the service is now awful. The receptionists are curt and unhelpful, often carrying on a conversation with someone else whilst supposed to be dealing with your enquiry which has led to confusion on their part and they really don't listen to what you are telling them, only taking in a small part of what you tell them. They appear to be disorganized, you can phone ahead to make sure that your prescription is ready for collection only to be told when you arrive that it isn't.
GP surgery review: woodhall-spa-new-surgery
Title: Huge barriers to access GP
Rating: 1 out of 5
Visited: August 2023
This surgery insists that all queries and requests are placed via their online askmygp service. This service is open for as little as 8 minutes some days. This clearly puts working people at a disadvantage not to mention those that struggle with the internet. Absolutely shocking that you can't access your GP.
GP surgery review: woodhall-spa-new-surgery
Title: Problem solved!
Rating: 5 out of 5
Visited: October 2022
It took several consultations to get there but the surgery organised an appointment with a Doctor in Louth, who instantly gave me a cortisone injection which almost immediately relieved the pain in my 'tennis' elbow. Thank you. Massive difference.
GP surgery review: woodhall-spa-new-surgery
Title: No personal service
Rating: 1 out of 5
Visited: August 2022
Seems impossible to actually ever see or speak to a doctor . Today tried to reorder meds thro ask my GP app . It said I needed a medication review so should contact the doctors surgery . I phoned them to be told I had to do this via ask my GP. I tried again with the same result . I was then told I couldn't do it thro the app I had to go online . I asked if they could just help as I was on the phone for a second time - the lady reluctantly agreed but them cut me off .I have now spent 30 mins whilst trying to work trying to locate how to ask for a medication review to no avail - feeling extremely stressed and fed up . Surely they could have helped - I  now close to running out of tablets and don't know how to get some more
GP surgery review: woodhall-spa-new-surgery
Title: cant see anyone
Rating: 1 out of 5
Visited: February 2022
leaving the practice for somewhere else, been with them for four years and you simply cant get an appointment, we are supposed to be living with covid yet this surgery still refuse to see patients, i have gone to the surgery for several days and taken pictures of door locked and no seating area and no patients.  Think that this surgery is reading the protocol of ask my GP totally wrong. Now having to go private as my situation is becoming dire.  Its a loan that i can not afford and paid into the system since i was 16.  Sorry state of affairs.  Avoid
GP surgery review: woodhall-spa-new-surgery
Title: Very Efficient Practice
Rating: 5 out of 5
Visited: January 2022
I find the AskmyGP service very user friendly and efficient.
The staff at the surgery are helpful and approach.
Medication service is great .
GP surgery review: east-lindsey-medical-group
Title: Non Understanding of Vulnerable Status
Rating: 2 out of 5
Visited: October 2023
I received an email confirming that as a vulnerable individual I am entitled to an anti Covid injection. I booked an appointment but had to rearrange. On contacting the surgery I was told I was not over 65 and was not entitled to an injection. This is despite informing the receptionist about my condition and the NHS message. Two hours later I telephoned, spoke to a different receptionist,  and was given an appointment date. Work that one out! A training issue at least. 
I have written twice to the Practice Manager asking for an explanation. No reply.

Additionally trying to obtain an appointment depends on how quick you are at phoning at 8 a.m. A couple of minutes past that time and all appointments have gone for the day. Any attempt at explaing your condition and the need for an urgent consultation falls on deaf ears "try Urgent Care or 111".
GP surgery review: east-lindsey-medical-group
Title: Fabulous Practice
Rating: 5 out of 5
Visited: April 2023
Superb Advanced Nurse practitioner, with a nothing is too much trouble attitude and he will always listen to your problem without interrupting.  
The whole family have called on his expertise and he has never let us down, referring us to the right departments and GP's should we need to see one.
He is also a lovely kind person with a sense of humour.
I find the practice to be excellent and if you have a real problem the Practice Manager is also excellent and very helpful, she is approachable and easy to talk to and has helped me when I was unable to get to the right person. The GP's are really nice and they listen also to your problems. 
I think the practice does its best and has coped and worked hard to keep things going through covid, they always do there best.  I always recommend this GP to new people moving to the area as its the best one for miles.
GP surgery review: east-lindsey-medical-group
Title: Unhelpful and understaffed
Rating: 1 out of 5
Visited: October 2022
Turned up 5 mins late for an appointment.
Totally my fault. Went to hospital instead of surgery. Tried phoning whilst leaving hospital, on hold for 20 mins before I arrived. Explained the situation and was told that the administrator who was administering the flu jab refused to do it as we were late. She was still in the surgery and we were there. We were told  she had gone into a meeting. I explained I could wait and was told that wouldn’t be acceptable either. Then Tried to rebook only to be told there are no more doses left so can’t rebook me. 
Shoulder shrugging receptionist unapologetic. You were late was repeated at me. I see by all the below reviews that this place does not get good reviews from anyone. Surely somethings or someone needs to change.!
GP surgery review: east-lindsey-medical-group
Title: Great doctors but terrible receptionists
Rating: 1 out of 5
Visited: August 2022
I was 4 min late for an important blood test due to having to find a parking space, and having 2 children under 2 to get out the car. I was rudely told too late now. After explaining my reasons I was just stared at and shoulders shrugged. When I returned to ask for a form for my blood the two ladies were discussing me and talking about me. This is terrible practice and grated everyone is busy but no sympathy and not any patients at all waiting.
GP surgery review: east-lindsey-medical-group
Title: Disappointed
Rating: 1 out of 5
Visited: March 2022
I made an appointment for my extremely ill father to be assessed my a doctor, which I was grateful for, only for my father turn to up as per the appointment details to be told the appointment had been booked at Telford? and now know appointment for 10 days very unprofessional.
GP surgery review: east-lindsey-medical-group
Title: Phone appointments
Rating: 2 out of 5
Visited: January 2022
Booked a phone appointment with the physio. Basically no phone call and can't get through to the surgery as their phone is constantly  registering a busy line.
GP surgery review: east-lindsey-medical-group
Title: Reception
Rating: 3 out of 5
Visited: January 2022
I phoned this morning to try and make an appointment only to be told I had to use the online service. Since when have you HAD to go online to make an appointment, with apparently no option of making one over the phone? If this really is the case then making that clear in the recorded message would be helpful!
GP surgery review: james-street-family-practice
Title: Very poor
Rating: 0 out of 5
Visited: April 2023
I tried for 3 days to get hold of someone to make an appointment, on the 4th day I was on hold for over an hour (I rang at 8am) only to be told I couldn't have an appointment because I didn't call early enough!  (Oh and they open at 8am on a Wednesday!!) So another day passes without my prescription or being able to speak to a doctor.  I would suggest that instead of blaming the patients who have waited an hour to get through to the reception team, who by the way are lovely.... Maybe they should open another phone line?  Or hire another receptionist?  

Levels of service here are poor at best, I would recommend you look elsewhere if you have moved to the area and are looking for a new GP.
GP surgery review: james-street-family-practice
Title: Still I have heard nothing
Rating: 0 out of 5
Visited: September 2022
I am currently suffering with a very painful shoulder. The pain is almost constant, and sleep is hard to come by. I managed after some time, to arrange on appointment call in late August. I told the person who called about my pain, and that in the past the doctor had given me a cortisone injection. I was advised the information would be passed on to the doctor who would deal with it. I phoned on in early September to ask what was going on and was told the doctor would get back to me. I went in to have blood test done the following week and again asked what my doctor was going to do, again I was advised they would get in touch. It's now been some time since my original appointment and still I have heard nothing. I wonder what it is I have to do to get the pain to go away?
GP surgery review: james-street-family-practice
Title: Excellent care
Rating: 5 out of 5
Visited: June 2022
I took my elderly Dad for a skin tag removal from his eyelid and I could not be more impressed with the service. From the receptionist, to the Hcsw, the nurse and the Doctor, the whole experience was slick and seamless. Everyone treated my Dad (who is deaf and frail) with absolute care and respect and made the whole experience stress free! Thankyou!
GP surgery review: james-street-family-practice
Title: Shocking
Rating: 1 out of 5
Visited: March 2022
Absolutely shocking was told to phone today for an appointment after phoning 26 times after 8am finally got through on 27th attempt, then was the 16th person in the que finally got my call answered, was asked by the receptionist what my call was regarding then to be told by her there was no appointments.
Tried explaining to her I needed to see someone with regards to my HRT and overhaul mental health and was told noting they could do her whole attitude to my call was alarming I was reaching out for help, didn’t realise that receptionist have now become nurse/doctors.
She was just not interested at all definitely in the wrong job with that kind of attitude.
I’ve now contacted 111 and they couldn’t have been anymore helpful.
GP surgery review: tasburgh-lodge-surgery
Title: My GP practice
Rating: 0 out of 5
Visited: September 2022
I sadly have needed to use my GP recently for a few things and despite all you read in media they have been very easy to get hold of through Ask My GP, have always responded in a timely way, arranged face to face if needed or dealt with me remotely if they could. I feel they all care about what they do and work so hard. I feel very pleased that they are my practice. They were the same with my late Grandma.
GP surgery review: beacon-medical-practice
Title: Always amazingly helpful & receptive
Rating: 5 out of 5
Visited: March 2023
I am constantly impressed with how forward thinking this surgery is & how helpful all the staff are. I am always dealt with appropriately, according to how urgent my problem is - Communication is polite & professional (I deal with lots of surgeries with my work & this team is at the top of my list!!) - Thank you all for looking after me & my family so well for the last 16+ years :-)
GP surgery review: beacon-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: September 2022
I had an infection whilst on holiday at our caravan. Called into the surgery about 10-15 am and filled a short form in to be a temporary patient and was told a doctor would give me a call. The doctor called at 10-35, very understanding of my problem and organised antibiotics, which I could pick up at the surgery. I had a text to pick them up 10 mins later and the receptionist had them ready at the window when I arrived. So all in all, the whole process took 45 minutes. Fantastic service all round and I was extremely grateful, thank you.
GP surgery review: hawthorn-medical-practice
Title: Great Doctor
Rating: 4 out of 5
Visited: May 2023
One Doctor in particular has been treating my husband with help and kindness.He has helped him over and above what we might have expected.The rececptionists have always been helpful and efficient. The service for the Covid was also excellent. Times I never thought I would praise the Hawthorn and some doctors are still found “wanting “but some seem to be improving the poor image..
GP surgery review: hawthorn-medical-practice
Title: Inaccessible and unacceptable
Rating: 1 out of 5
Visited: August 2022
I have been waiting for a doctors report for a month. I have chased the matter meaning several trips into Skegness as the phone system is a joke-it took over an hour to get through. The majority of reception staff are arrogant and indifferent. The GPs I have come into contact with are patronising and make you feel rushed. Even when you make a formal complaint through the correct procedure, you are not made to feel as if they take your comments seriously-if you do get a response at all. As a Healthcare professional myself, I recognise the enormous pressures facing the NHS, but I do not believe COVID, patient population demographics nor staff issues account for the wholly ineffective and unacceptable standard of care they currently provide. It makes me extremely concerned about the future when I might need to see a GP.
GP surgery review: hawthorn-medical-practice
Title: No longer care about their patients
Rating: 1 out of 5
Visited: July 2022
The problem is that since Lockdown they just don't care. It is useless having to phone on the day to get an appointment. There is no way to get in touch if there is an urgent problem. You can't ask to talk to a specific GP. Phone appointments are a very poor substitute for seeing a patient - at one time doctors valued all their senses to diagnose, not just relying on what a patient said. 
It makes me question now they used to see patients and now find it impossible.
GP surgery review: hawthorn-medical-practice
Title: Terrible service
Rating: 1 out of 5
Visited: January 2022
Being left hanging don't contact you even when 111 advise you must be seen by your gp that day they keep telling you to ring at 8am to not get threw till gone 10am to be told.to try again the following day