janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: university-medical-practice
Title: Caring staff
Rating: 5 out of 5
Visited: April 2022
I have had a few great contacts with the staff at this practice. The asthma nurses were amazing at identifying that my asthma was poorly controlled and my GP referred me onwards, so now I feel a thousand times better than before which has had such a huge impact on my life. 
Thank you.
GP surgery review: university-medical-practice
Title: No appointment is available.
Rating: 1 out of 5
Visited: January 2022
I have never successfully booked GP once for 3 months. Not recommend. I tried using app and phoned them but no one responded.
GP surgery review: college-road-surgery
Title: Wonderful Doctors
Rating: 5 out of 5
Visited: December 2023
I'm 88yr lady nearing end of life. I was visited at home by a Dr from College Rd surgery. A kind caring understanding doctor. Thank you for looking after me.
GP surgery review: college-road-surgery
Title: Excellent care for my mum
Rating: 5 out of 5
Visited: November 2023
My mum is 93 and College Road Surgery and all staff offer the best care and advice. 
They know her personally and her regular GP shows exemplary reassuring care and support with home visits which in turn reassure her family 
This care is consistent and is always excellent on every call and reply .Thank you all at College Road
GP surgery review: college-road-surgery
Title: Disgusting.
Rating: 1 out of 5
Visited: September 2023
I have been phoning this doctors since 8am as soon as it opened. User busy? I’ve phoned 50 times! For my 83 year old nan who has been poorly the past few weeks. She has phoned everyday but nothing. Absolute joke finally got through to them and they said no appointments left. What do you mean no appointments left? Aren’t vulnerable people priority. I think it’s absolutely disgusting she has been going to this doctors for years. Keep telling her to change surgeries because it’s unacceptable for someone her age to be pushed to the side like that.
GP surgery review: college-road-surgery
Title: Good team work!
Rating: 5 out of 5
Visited: May 2023
I am really happy with College Road Surgery as i can find all the services i need all under one roof. The professionalism offered from the receptionists is exceptional and they are always polite when dealing with phone enquiries. The doctors are understanding and always considerate towards my needs.
GP surgery review: college-road-surgery
Title: Can't get appointments
Rating: 1 out of 5
Visited: March 2023
My daughter wanted an appt because she is experiencing leg pains, dizzy spells/feeling faint and migraines, unable to get an appt for more than 3 weeks and the only offer was for a telephone consultation. My elderly mom needs to book an appt for repeat prescription review, the medication she takes cannot be missed due to heart condition yet she can't get an appt and could only be offered a telephone call with a pharmacy over 2 weeks away. It's getting too stressful to get appointments. To be told they dont have enough doctors! Never had a problem when there were only 4 and one nurse. Maybe try not allowing new registers or stop registering people outside the area so local people can be treated.
GP surgery review: college-road-surgery
Title: Responsive and timely service
Rating: 5 out of 5
Visited: March 2023
Contact made with the surgery to request a GP letter which usually takes up 2 weeks for time of request. The GP concerned listened to my concerns and expedited my request well before the timeframe given. Overall my experience with this surgery has been positive and one would therefore have no issue in recommending this surgery. At a time where there are exceptional demands on NHS, the surgery are still managing to over a great service.
GP surgery review: college-road-surgery
Title: Best practice by far
Rating: 5 out of 5
Visited: February 2023
This practice has goes above and beyond all of the time .
The receptionists always try and help to get you an appointment on the day . The doctors always go above and beyond to help you when your in need . The whole team , listen , care and always want to help . I have been with this practice for 40 years . 
It is extremely clean and tidy .
GP surgery review: college-road-surgery
Title: Nice Practice
Rating: 5 out of 5
Visited: January 2023
Nice reception staff, friendly to talk to. Lovely doctors. I usually ask to see the same doctor, as he listens to what you are saying, and always seems very thorough to get a diagnosis.
GP surgery review: college-road-surgery
Title: Great Surgery
Rating: 5 out of 5
Visited: January 2023
This place is very clean and with nice decorations. 
Fantastic, professional and respectful, always with smile, very patient doctors, nursers and receptionists.
GP surgery review: college-road-surgery
Title: friendly and appoitments available most times
Rating: 5 out of 5
Visited: January 2023
Booked dr phone call appoitment for today 05/01/23 was asked to go down to the surgery for face to face due to breathing problems from a virus, dr gave me medication needed also done full check of BP ect, afterwards was asked if was anything else i wanted to ask or needed while i was there didnt feel rushed from the appoitment.
GP surgery review: cotmore-surgery
Title: Poor
Rating: 1 out of 5
Visited: June 2022
The dr's should check blood results once they return to Dr instead of waiting3 months and for the nurse to pick up on them especially when the blood tests came back with concerns to the patient health poor service I'm afraid it never was this it has gone down hill fast
GP surgery review: kingsbury-road-medical-centre
Title: Great practice with helpful staff
Rating: 5 out of 5
Visited: November 2023
Their proactive care and approach really made a difference to my situation. I moved around in the last couple of years so I know what a overwhelmed GP is like.
GP surgery review: kingsbury-road-medical-centre
Title: Such good expert service.
Rating: 5 out of 5
Visited: October 2023
I couldn’t have had a more expert fast diagnosis to what I was experiencing. I feel so relieved that I can move forward. Surgery is a teaching surgery and  doctors and trainees are excellent. Under great management with expert nurses, and I feel confident that they have done the very best for me in a short period of time. Many thanks.
GP surgery review: kingsbury-road-medical-centre
Title: Wonder no judgemental drs
Rating: 4 out of 5
Visited: May 2023
It's very hard to find a surgery that looks past previous indiscretions  and gives you a fresh start and takes your words into account . I've seen multiple drs at this practice who have all been wonderful . I'm currently in the hospital awaiting surgery but it wouldn't have been possible at other surgery's I've been in so a massive thank you to the wonderful team you have
GP surgery review: kingsbury-road-medical-centre
Title: Friendly and Efficient
Rating: 5 out of 5
Visited: December 2022
Have great experiences with this practice. When I phone for an appointment they often see me on the same day for the initial one. No waiting around. Friendly and efficient service both face to face and over the phone
GP surgery review: kingsbury-road-medical-centre
Title: Amazing surgery
Rating: 5 out of 5
Visited: November 2022
I have recently changed practice and compared to my old surgery this practise is amazing. The doctors go above and beyond to make sure you are getting the right level of care and dont rush you. The reception staff are so friendly and accomodating, they dont get annoyed when making appointments. My old surgery if i didnt call exactly at 9.30am i couldn't get an appointment but at this surgery iv made 3 appointments and managed to get an appointment within 2 hours. Doctor also gave my son a sticker for being so good and r the Nurse gave them lollypops after getting vaccine done. Honestly the staff here are all so good from the moment you walk in to leaving the service is 20/10. I cant thank you all enough for the great service and making my transfer to the surgery so smooth and my experience amazing. Thank you dr Jha and your amazing team.
GP surgery review: kingsbury-road-medical-centre
Title: Superb
Rating: 5 out of 5
Visited: February 2022
moved to this practice last year and I’ve had nothing but exceptional service the reception staff are lovely they listen to me then explain or help where they can, I’ve had telephone and face to face appointments and again doctors and nurses are genuinely very welcoming and helpful can’t fault this practice at all 

I also use the pharmacy on the side which the only negative is it would be helpful to receive a text to say when prescriptions are ready to collect other than that good service here too
GP surgery review: nechells-practice
Title: An awful practice
Rating: 1 out of 5
Visited: April 2022
I truly regret joining them, I have 2 months with them, unable to get a single appointment, despite giving them a release report from heartland hospital, that needs follow up with GP, I am going back to my old GP. What a shame to have such practice.
GP surgery review: small-heath-medical-practice
Title: Life savers
Rating: 5 out of 5
Visited: April 2023
During an initial appointment in April I was examined , had blood tests taken and was referred on the cancer pathway because the GP I was fortunate enough to see suspected something more serious than I had considered.
The speed with which I was referred and the thoroughness of that initial appointment I can honestly say saved my life.
Coordinated appointments between 4 hospitals meant I had scans and further investigations quickly which led to a cancer diagnosis, surgery and chemotherapy treatment.
The doctors at Small Heath medical practice have continued to care for me with follow up appointments post surgery and review appointments to offer help and support as I have my chemotherapy treatment.
I cannot thank them enough for their care and consideration at this difficult time.
GP surgery review: small-heath-medical-practice
Title: Prompt service.
Rating: 4 out of 5
Visited: March 2022
Every time I’ve filled in an on line consultation form in for my children, I’ve had a quick response, sometimes within a few hours of submitting the form. 
I’ve been very impressed with the service from the surgery, the Drs are very thorough  and make sure my kids are seen face to face if required. 
Give the tremendous pressure and stress the primary care team is at the moment, I’m extremely grateful for the prompt call backs and service from this surgery. My whole family are registered with this surgery and have not had issues getting an appointment or their medications. 
Thank you all for your hard work
GP surgery review: the-dove-medical-practice
Title: Disgraceful
Rating: 1 out of 5
Visited: December 2023
This practice has been a disgrace since it moved to dove Dale Road. With miss ups with prescriptions to wasting peoples time with the wrong information and this is just two peoples experiences  god only knows how many others have had to endure this. Then there is the problem of getting through on the phone and getting an appointment. Some thing needs doing about it urgently.
GP surgery review: the-dove-medical-practice
Title: Terrible, absolutely terrible.
Rating: 5 out of 5
Visited: September 2023
I moved to this practice after moving to the local area. It has always been a game trying to get an appointment and I can't say I have ever smoothly got an appointment. Every morning that I ring at 8am, I am told the phone lines are full and to call back. This morning as an example I had rang 20 times to be on hold for 20 minutes and then cut off. I had also rang to speak to the Practice Manager twice, I was told they would return my call but 3 days later and I have not heard from them. I had a blood test done, nobody had rang to tell me my results had been received, I rang them to find out I need a consultation. Since my blood test was 3 weeks ago, I have not been able to book an appointment. 
Very unreliable, I wouldn't be recommending this practice to anybody, especially if you are hopping for a swift and no delay process.
GP surgery review: the-dove-medical-practice
Title: Useless - Stay Away, Anywhere is better than here.
Rating: 1 out of 5
Visited: June 2023
Tried to get an appointment today, calls wouldn't connect before 8am, after 8am it was either engaged or gave a message saying the call queue was full and to call at a time when it was less busy. Finally got into the queue. 2hrs and 15 mins of holding later I was 1st in queue, then at 2hrs 41mins the call just cut off. Rang back and was suddenly 10th in the queue where I remain after 15minutes of holding. 

I'm immunocompromised and also suffering from a severe chest infection else I would have gone in person to get an appointment (which is apparently the only sure-fire way of getting one).

In addition to this they were unable to update a prescription even after going in and giving them a copy of the letter from my consultant (which it turns out they already had). 

I also asked for a copy of my medical records for me to apply for PIP and it turns out that half my medical records were somebody else's, I supplied the corrections and they lost them, I resupplied the corrections and they lost them again. To my knowledge they still have incorrect records. Needless to say I couldn't apply for PIP.

Stay away from this surgery. If it wasn't for the incorrect records and their apparent inability to correct them I'd be looking to leave them (but can't until they are fixed).
GP surgery review: the-dove-medical-practice
Title: Not good on phone
Rating: 1 out of 5
Visited: April 2023
I have tried and tried to phone this surgery for medication for OAP who has not long come out of hospital and house bound. The phone just rings out and never get answered or its ingaged untill it's their dinner time between 12 pm
And 1pm . It's very poor to sort medication out for OAP
GP surgery review: the-dove-medical-practice
Title: Terrible GP
Rating: 1 out of 5
Visited: March 2023
The worst gp practice. I have tried to book a appointment for my daughter who’s 1year old and after waiting 40 min on the line they hung up. I booked a phone call  for the morning without teling me an hour when they wil call . I was working so they called 2 time in les then 30 seconds . So i have lost the apointment . You cannot book an apointment for next day and if you take the day off hoping to see a doctor is a slim chance and you loose dais from work and you don’t see a doctor either.
GP surgery review: the-dove-medical-practice
Title: Great Experience
Rating: 5 out of 5
Visited: January 2023
I had an appointment with a HCA today and I am absolutely delighted with the appointment and how I was treated today - she was very careful with what she is doing and informed me what she is going to do at every step. She also answered my questions that I had which I appreciated.
I then spoke to a receptionist with a question who again was lovely and friendly who answered my query promptly.

Overall, I had a pleasant experience today.
GP surgery review: the-dove-medical-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: July 2022
GP messed about not referring me to a professional  regarding the lump that had  developed  on my lip. Went for advice from my dentist, urgent referral to Birmingham dental hospital. Appointment came through for 8 days later. Saw Consultant yesterday, urgent treatment today. . Not impressed with the surgery at all
GP surgery review: the-dove-medical-practice
Title: Poor practice
Rating: 1 out of 5
Visited: June 2022
I get it they have a telephone triage system in place. To start with it is difficult to get through to practice in the morning.
I walked in and booked appointment for my daughter and I was told telephone triage for the afternoon. Around 430pm I rang surgery back as I had no call and I was told I was still on schedule for the call and it will be anytime before 630. No call received on that day.
Next day I rang in, no call, managed to book appointment using 111 service and was told to expect call in 2hrs. 2hrs later no call, I rang surgery to enquire. Asked also why I had no call back day before. I heard the most pathetic lie that the doctor had tried to ring me twice yesterday (apparently first attempt about 338hrs)and I did not answer my phone. Bear in mind I had my phone in my hand all day not wanting to miss the call. I even contacted surgery about 430,wasnt told of the first attempt but only that the doctor was yet to call me.
Receptionist is now telling me there is something wrong with my mobile network, which I know for sure there isn't. I've even checked with my network out of curiosity and they told me there's no bar to my phone so there must something wrong with surgery phone lines.
Bear in mind I'm calling on behalf of a child who's been in distress almost two weeks now. A week ago, I took my daughter in, doctor then spoke nicely to me after I identified myself as a health professional. Doctor then said if no improvement ring back then whatever doctor there will see what they can do, hence I'm here now. 
I also work in health and I know the pressures but the response from Dove medical is appalling
GP surgery review: the-dove-medical-practice
Title: Poor listening skills
Rating: 1 out of 5
Visited: January 2022
Very frustrating when, I call and they don’t listen, to my needs.  Interrupt, before I finish the sentence.
Back up procedure, because they either don’t know it can’t be bothered, to deal with the matter.
GP surgery review: the-oaks-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
Everything and everyone at this surgery go above and beyond to sort your every needs out my husband and myself can not speak highly enough about them the receptionist the nurses and doctors are brilliant I saw a doctor last Tuesday and she was very helpful and kind many thanks to you all
GP surgery review: the-oaks-medical-centre
Title: Exceptional service
Rating: 5 out of 5
Visited: April 2023
Great staff and doctors team. I always get an appointment for me and my children and they deliver the best service as I have tried a other surgeries.
GP surgery review: the-oaks-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Cannot thank this surgery enough! My daughter had a face to face with the doctor. The doctor could not have done any more, she was so approachable. We are new patients at the practice and i am so glad we changed! Thanks again. Highly recommend
GP surgery review: the-oaks-medical-centre
Title: Exceptional !
Rating: 5 out of 5
Visited: January 2023
The care from this surgery is exceptional. The receptionists are excellent. They are always polite and friendly and go out of their way to help you. The same applies to most of the doctors. The care they have given has been excellent and so is the follow up care. I cannot fault the care I have been given. The pharmacy joined onto the surgery reflects the same standards. They are very busy but medicines are always there on time! They are there to help and advise and are always friendly. All in all The Oaks sets a standard that other surgeries should follow. Thank you all.
GP surgery review: the-oaks-medical-centre
Title: Outstanding Service
Rating: 5 out of 5
Visited: December 2022
The member of staff who was making telephone bookings went above and beyond to assist me to access the correct medical care. Follow-up care by the medical staff at the surgery was exceptional. The gentleman that I was directed to was kind, patient and so reassuring. Thank you. A wonderful team at The Oaks Medical Centre.
GP surgery review: the-oaks-medical-centre
Title: ‘Registered’ my wife but not me
Rating: 1 out of 5
Visited: November 2022
Live 1.8 miles of the centre and said we are out of range, registered my wife but not me. Then ended up saying we accidentally registered your wife.
Clearly a admin problem there.
Absolutely waste of time of a Practice.
GP surgery review: the-oaks-medical-centre
Title: Appalling treatment by GP
Rating: 1 out of 5
Visited: November 2022
Had an appointment recently, which i had put off for several months due to the lack of availability for non urgent appointments. I was finally seen by a GP i didnt recognise, he was rude, very unsympathetic and lacked in patient care! I am a nurse and would never have treated my patients with such lack of empathy or care. His attitude was appalling ! I am now thinking of leaving the surgery.
GP surgery review: the-oaks-medical-centre
Title: Good service
Rating: 4 out of 5
Visited: October 2022
Very helpful receptionist called me back + arranged appointment to see gp as soon as one became available later that day.
GP surgery review: the-oaks-medical-centre
Title: Phone appointments
Rating: 4 out of 5
Visited: August 2022
Waited about 5 weeks for a non urgent phone appointment which was fine however  because you are not given a time for your appointment I was really worried about missing my slot. Dr called earlier than I anticipated and I couldn't get to my phone quickly enough so missed the call. Reception told me I would be called again but I then spent the next few hours being worried that Dr would call when I was driving (no Bluetooth).  It would be really helpful if a time or even a time slot could be given for phone appointments as you do feel that you have to make yourself available all day at the moment. Coincidentally I had a hospital phone appointment due the following day. The hospital gave a time for the call and called me bang on time. This was a lot less stressful as I had a good idea when I would be called. It would be great if the practise could do the same please. As far the Dr was concerned,  I did feel a little rushed and she spoke very quickly leaving few gaps for any questions however I achieved what I needed to from the call. I've always found staff at the practise whether medical or reception, to be helpful.
GP surgery review: the-oaks-medical-centre
Title: First class practice
Rating: 5 out of 5
Visited: July 2022
Called to speak to the prescribing team for a health query. A member of the team said she needed to speak to doctor and would call me back. Less than an hour later she had spoken to the doctor and had prescribed me the adequate medication and made an appointment to see a doctor for the problem. She was very thorough and asked me all the necessary questions needed before speaking to the doctor. I cannot fault this practice, they are excellent! I know they are busy and it’s very difficult during the holidays but they are always helpful and polite. This practice looks after it’s patients and the receptionists are amazing too. The pharmacy next door is extremely busy but very efficient and polite. I am so grateful that I belong to this practice. Well done and thank you 🙏🏼.
GP surgery review: midlands-medical-partnership
Title: Afternoon Surgery
Rating: 1 out of 5
Visited: November 2023
Turned up with bad nose bleed
Sent to Heartlands due to no appointments this afternoon
so waited for 3 hours until 19.30 then went home
without seeing a Dr about this
GP surgery review: midlands-medical-partnership
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
I find they are helpful, courteous and try to sort your needs with empathy. When phoning I felt they were listening and helping me as best they could.
GP surgery review: midlands-medical-partnership
Title: Phone lottery sick joke
Rating: 1 out of 5
Visited: October 2022
I've had enough of this surgery's 8am phone lottery to get an appointment or organise a doctors note. Today I missed a call from a gp as I was I  the bathroom, my partner took an hour to get from 4th in phone queue to be told I was next to be called, at 11.40 my phone flashed, ring tone didn't even kick in, got a missed call fro  GP who appeared to have rung off as soon as phone connected, less than a second. So I then spent a further 45 minutes to call back. Was told gp had tried twice so I could call back tomorrow morning and try again. Disgraceful!! This surgery does nothing for my blood pressure or stress levels having to deal with such poor service!!! Sick of it over the years,  health care should not be a phone lottery