janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-ridings-medical-group
Title: Fantastic Service
Rating: 5 out of 5
Visited: November 2022
The care and support from the staff at The Ridings Medical was fantastic during a recent appointment, I could not fault them and felt they went above and beyond. 

The staff have always been polite whenever I have contacted the Surgery. 

Would recommend this as an excellent GP surgery.
GP surgery review: the-ridings-medical-group
Title: Medication review
Rating: 5 out of 5
Visited: July 2022
I had my first ever medication review by the surgery's clinical pharmacist. I didn't know what to expect but was very pleasantly surprised. The pharmacist reviewed my current prescriptions and discussed my most recent one in detail, questioning my symptoms, the benefits of the meds and advising on future steps. He really listened to my thoughts, gave his professional advice. I was also given the opportunity to discuss any other concerns I had, which was very useful to me.

I found the whole appointment very interesting and helpful, conducted by a committed community pharmacist. I'm glad our surgery has him as a member of staff.
GP surgery review: the-ridings-medical-group
Title: Answering the phone needs work
Rating: 5 out of 5
Visited: March 2022
Could the persons answering the phone at Brough please be more pleasant and understanding, and tell the Patient who it is they are speaking to
GP surgery review: brook-square-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: December 2022
Having dealt with Book Square Surgery for some time, I have found the service and attention excellent. I have had no problem arranging appointments, obtaining repeat prescriptions or being able to view messages, being registered for on-line services.
GP surgery review: brook-square-surgery
Title: Appointments
Rating: 3 out of 5
Visited: November 2022
Recently received a text message 23rd Nov to make an appointment to see a nurse re COPD review text stated we have appointments this week, completed online form replied with earliest appointment 13 December that's a long week, also asked to complete Asthma check on line on completion score was very low, does anyone review these forms and contact patients to discuss results ?
GP surgery review: brook-square-surgery
Title: Great service
Rating: 5 out of 5
Visited: August 2022
I have only been with this practice for a year, but have been very impressed with the level of service. Although it takes a while to get through on the phone, the receptionists are always helpful - and when I needed an appointment today, I was seen promptly by an excellent nurse practitioner
GP surgery review: brook-square-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2022
Can’t praise this surgery enough,I’ve a complex health condition and they always go above and beyond to get me any treatment or help needed
GP surgery review: brook-square-surgery
Title: No empathy and terrible attitude
Rating: 1 out of 5
Visited: May 2022
The receptionist at brookesquare surgery is in desperate need of some training in people skills. I find it very hypocritical when I call the surgery and have to listen to 5 minutes of "please respect our staff and be patient" and yet this particular receptionist is completely lacking in respect and patience!!! Abrupt from the word go because of my "terrible phone line" which I never have a problem with when ringing anyone else and then continued to be snappy and very unprofessional whilst I tried to order my daughters medication!! I never seem to have an issue with the GPS and nurses at Brooke Square but the receptionists are just awful. People are clearly unwell or having a rough time of it when they call and should not be greeted that way. I'd like to say she's just having an off day but this is not the first experience I've had of this!!!
GP surgery review: castle-health-centre
Title: Lovely doctors, unprofessional receptionist
Rating: 2 out of 5
Visited: November 2023
I have always had a great experience with the GPs at Castle Health however the same cannot be said about one of the receptions. I have always received an extremely condescending attitude from her. The last time I spoke with her I was enquiring about a message I had received about an issue I had with a prescription request. I was told by her that it wasn't her problem and to take it up with the pharmacy. Now I have no idea how the flow of communications work between the doctors surgery and the pharmacy but the last thing I need is a condescending education on it from someone who is supposed to be assisting me in as friendly a way as possible. I spoke with her today to request a doctors note regarding a lumbar puncture which has left me in severe pain, I had asked my work if a self certification would do and they stated they would need a doctors note I called. The same member of staff decided to treat me like a 5 year old and proceeded to say that she had never heard of anyone needing a doctors note for a lumbar puncture. I'm fairly certain she isn't a medical professional and cannot comment on this matter. I asked her to put a note on my file regarding this request in case I called again to which she shortly took my date of birth and name and put the phone down. I cannot believe someone with this little self awareness or customer service skills are the first point of contact for someone who is in genuine need of help.
GP surgery review: castle-health-centre
Title: Rude and incompetent
Rating: 1 out of 5
Visited: April 2022
I phoned castle health as they sent me a message to contact the surgery
The receptionist was rude and very unhelpful i still don't know what the message was as the receptionist couldn't deliver the information this is not the first time ive had problems either your staff are rude ambiguous and think they can undemine doctors they cannot even relay a message im thinking of changing doctors now but i fear it will be the same there 
Also i have been waiting for a spirometry test for well over a year and when ive inquired i have been stonewalled repeatedly its like you dont want to do them its a disgrace my condition has got worse yet when i try to get help your staff clam up leaving me frustrated and confused the pratice manager couldn't even call me back to talk about it 
What are you hiding????
GP surgery review: central-healthcare
Title: Unsuitable appointment
Rating: 3 out of 5
Visited: May 2023
Not satisfied at all made to feel very vulnerable by some who had no idea of my condition,acted like a prima Donna.never got my booster.
GP surgery review: eastfield-medical-centre
Title: Well run surgery
Rating: 5 out of 5
Visited: September 2023
I have been with this surgery for several years. Lovely staff, organised to manage patients well. Polite and kind doctors and nurses.
Would, and have recommended it often.
GP surgery review: eastfield-medical-centre
Title: Exceptional service
Rating: 5 out of 5
Visited: August 2023
My doctor referred me for a scan to be done by Yorkshire Health Solutions. 
From the initial text message and a phone call within an hour to book the appointment (given a choice of dates), to ringing up to check about parking at the centre (I live 20 min car drive away), to checking in at reception, to having the scans...  everyone was so very helpful and professional.  
Whilst waiting for my appointment time (i was early), i glanced round an immaculate waiting area, no queuing at reception, everyone greeted on entry.  A steady flow of patients coming in and out.  Patients greeted by their practitioner.  A patient having popped to the loo, told the receptionist there was no loo paper, within 5 mins someone appeared with some to replenish 
Very well run and managed centre with helpful and professional staff.
GP surgery review: eastfield-medical-centre
Title: Unable to be seen
Rating: 1 out of 5
Visited: August 2023
I called this morning to schedule the removal of my contraceptive implant and was advised they’re not booking those, and clinical appointments won’t be available until late October-early November. The receptionist, whilst polite, said that if it was something that needed sorting sooner, I should ring Northway clinic and request an appointment there. 

I called the number for Northway listed on Google, and the answer message advises that due to the Covid-19 pandemic, they aren’t offering face-to-face appointments unless it’s an emergency. There was no opportunity to speak to anyone. I tried another Northway number — this time from the NHS website, and the line goes dead immediately.

I’m not entirely sure what to do beyond this.
GP surgery review: beech-tree-surgery
Title: A practice not coping
Rating: 2 out of 5
Visited: December 2023
I have had several issues relating to appointments or getting through to the reception team. I received a message saying that following some blood test, a doctor wanted me to arrange for a call.  Aline was included with the message, but it didn't work.  I tried to call for an appointment,  but was informed that the queue was over 30,so I went to the doctors.  The receptionist was very helpful and said that I would get a call from a doctor.  This was 4 weeks ago.  Today I had an annual review appointment,  but could not attend because of an upset tummy. I tried to call,  but the queue was over 30. I tried to use the online service,  but it was not available.  Neither can I send emails or texts to explain. The anima system is hopeless. I cannot get to see a GP.
This used to be a good practice , but seems to be suffering from a lack of staff and resources.
GP surgery review: beech-tree-surgery
Title: Extremely inadequate booking system
Rating: 1 out of 5
Visited: December 2023
Please, Beech tree surgery take a good hard look at your new anima booking system online. I have been trying to book an appointment but just get rebuffed every time. Apparently I am not allowed to telephone and actually speak to someone to book. So many of our friends and neighbours are relating the same experience. I am 71 next birthday. At the moment I can do things on line relatively easily. However it is more difficult to do things online for some much older people and for people who don't easily have access to the internet. This is not even anything like an acceptable booking service for patients, particularly for vulnerable patients. No complaints about the staff at the surgery. Having failed twice to get an acceptable response using anima, I have decided I will have to go in to the reception desk and see if I can book that way. Good job that I am mobile enough to do that.
GP surgery review: beech-tree-surgery
Title: Much Improved
Rating: 5 out of 5
Visited: November 2023
Having been a long standing patient the last six months have seen a great improvement to all patient services since the arrival of the new practice manager. Having had dealings with her directly over the last few weeks she appears to be a much needed and positive breath of fresh air for the surgery after years of frustration I now feel much more content in dealing with my surgery. Long may it continue!
GP surgery review: beech-tree-surgery
Title: Awaiting prescriptions
Rating: 3 out of 5
Visited: September 2023
Will not mention the problems getting to see a doctor, Firstly l contacted the Carlton surgery, spoken with the receptionist and asked if l could get a call back with a doctor,
But see wanted to know personal details about my condition, this l was not happy with,but continued, l gave her all my systoms and conditions, which she said she is not medically trained and said l needed to speak to a doctor!!!¡!!!!, really what do you think l am trying to do, it's you making me tell you my personal health issues, 
Finally l got a phone call,again not from a doctor but a receptionist, saying the doctor has prescribed a cream for my condition, which when ready for collection, we will text you. I also ask if l could see a doctor regarding my prostate condition  ,so an appointment was given, l saw the doctor who prescribed tablets, which l could pick up from Carlton, l explained that l was still awaiting some cream from 4 days earlier, he said they would contact me.
Today 8,9,23 , it's been 11days awaiting my cream. And 7days awaiting for the tablets, so l called into the Carlton surgery  l explained the situation, they said they have had the cream for over a week ?, But the tablets had only just arrived, so you've had the cream for over a week, so l have been in discomfort for an extra 7days, because you couldn't be bothered to connect me to come and collect, l bet if it affected you ,you'd get the call, very unprofessional, do you know what is going on, as a practice you need to train your staff better and to look out side the box, as their actions or lack of, affects people's welfare, and its avoidable if people do their jobs properly,  sorry but it's true.
GP surgery review: beech-tree-surgery
Title: Helpful telephone receptionist
Rating: 4 out of 5
Visited: September 2023
I rang today and the receptionist could not have been more helpful. He was kind and sympathetic, polite and very helpful.
GP surgery review: beech-tree-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2023
Have recently moved to Selby two years ago. Having worked on reception for a GP Surgery for 13+ years I would like to say how delighted I am with the service care and professionalism at Beech Tree. I know how difficult it can be to get an appointment however the surgery is doing it's best and will get you in to see or speak with a GP. This morning I needed a repeat prescription item which is not on my repeat script. The receptionist who called me was very pleasant I felt she genuinely wanted to help me. Thank you so much for sorting this out for me with such speed and professionalism. I would like to thank you all at Beech Tree for your continued support help and understanding. It's a difficult job.
GP surgery review: beech-tree-surgery
Title: Excellent communication
Rating: 5 out of 5
Visited: September 2023
I had a query concerning links for a Covid jab. This was handled very efficiently. The communication was friendly, clear and very understandable. The resolution was quick.
GP surgery review: beech-tree-surgery
Title: Fab People
Rating: 5 out of 5
Visited: August 2023
I had an issue with my repeat prescription and multiple pharmacies, and l had critical mefs that couldnt afford to be delayed and thanks to my brill reception team, l had most of what l ordered the next day. They were so helpful and kind, but saying that, they always are anyway.
GP surgery review: beech-tree-surgery
Title: Extremely helpful
Rating: 5 out of 5
Visited: August 2023
I needed a repeat prescription and to register on line for an elderly relative with no internet access. The receptionist I spoke to on the phone was extremely helpful and sorted on line access.
GP surgery review: beech-tree-surgery
Title: Great Service
Rating: 5 out of 5
Visited: August 2023
The online booking system now in place is fabulous! No more hanging on the phone frustratingly at 8am to try get through. Appointments are triaged for urgency and sometimes sending a photo of the problem means no visit which speeds up things. Today I had to call back and was allowed to keep my place in the phone line without hanging on, had this not been the case I would have had to hang on the line 50minutes. The reception lady was polite, professional and caring and offered to text me my nhs number to collect a prescription from any pharmacy. The clinical practitioner system also works great at getting people helped. The NHS is not perfect but I find Beechtree are doing all they can to improve the service to their patients. Thankyou!
GP surgery review: posterngate-surgery
Title: Wrong information
Rating: 4 out of 5
Visited: October 2023
After waiting in the queue on the phone for 30 minutes i asked the receptionist for an appointment for a Covid vaccination ,she took all my details and then said it is only for over 75year olds,I am 69years old ,she was wrong because I then went to Barbly walk in chemist and had it there ,I will go there in the future and get my flu and Covid together.
GP surgery review: posterngate-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: September 2023
Every time my husband and I have had to consult the surgery we have had an amazing experience. Everyone is polite friendly and extremely helpful. Today,  the organisation of the flu injection service was exceptional. We'll organised, friendly and quick. Despite the speediness we felt well treated and cared for. 
Cannot praise this practice enough.
GP surgery review: posterngate-surgery
Title: Great service
Rating: 5 out of 5
Visited: June 2023
I attended yesterday for an injection in my hand. I was treated extremely well by the Practitioner, who explained the procedure to me, including risks and benefits,  checked whether I had any questions, and then gave me the injection in a sensitive part of my hand well. She advised me about what to expect and that she would make contact in a couple of weeks to see how I was.
Overall, this was an excellent experience from a good clinician. 
Thank you and well done.
GP surgery review: posterngate-surgery
Title: Great service
Rating: 5 out of 5
Visited: May 2023
I had a blood test at 4pm one afternoon. By 8am, my result was back, and I had the result.

Fantastic speed of turn round. 

Thank you.
GP surgery review: posterngate-surgery
Title: Amazing receptionists
Rating: 5 out of 5
Visited: July 2022
I have consistently received amazing care from the receptionists at posterngate surgery I have found them to be very knowledgeable about my condition, they are always very kind and to be honest if I am unable to get an appointment with the dr I am happy that the receptionists are able to answer any queries which I may have definitely the receptionists at posterngate are as the first point of contact the reason why posterngate has such a good reputation
GP surgery review: posterngate-surgery
Title: Unhelpful staff member
Rating: 3 out of 5
Visited: July 2022
I visited the surgery today to order an urgent prescription needed by the weekend and was turn away and told the receptionist could not help and to use another method to order prescription - Why?
There was no one queuing to speak to them 
I am so annoyed
GP surgery review: posterngate-surgery
Title: Very friendly and valuable service
Rating: 5 out of 5
Visited: June 2022
Have been a patient for 40years now and have seen many doctors all have been very helpful and have got me the treatment I needed for operations and indeed found the cancer I had,with speedy treatment I have defied all odds and now on the road to recovery, well done Posterngate keep up the good work , ps think the music too noisy maybe I'm too old for radio 5 classical would be far better.
GP surgery review: posterngate-surgery
Title: Used to be great, not so now
Rating: 1 out of 5
Visited: April 2022
I have been a very happy patient of this surgery for 30 yrs and used to recommend to everyone however I have found that recently the service is not what it once was. I appreciate that Covid has had and still has an impact on delivery of services but my issue a are with approachability and interaction with reception staff. One example is of waiting in the waiting room to see a GP that was running very late ( it would help to advise patients if thhey are running late instead of saying nothing and letting us wait for 45+ minutes past our appointment time with no explanation) it was teatime and the radio was on. I'm not sure what the station was but it was wholly unsuitable for the environment and it was loud, the music and song lyrics were totally inappropriate and was certainly anxiety inducing. I approached reception- through the large plastic screens that I am advised are there to protect staff ( seriously do they still need to be in situ, they are a serious barrier to communication)  and I asked the receptionist who had decided that the radio station and volume was suitable for the setting. I was completely dismissed and told " that would be the manager" . No offer to turn it down or to a different station. It might sound petty but it really really annoyed me and my son who has anxiety issues was certainly increasingly agitated by it.

 Regards waiting times I fully appreciate that the doctors are very busy and their time is precious but so is mine. If I turned up 45 minutes late without an explanation then I wouldn't be seen and would have a missed visit put on my record yet we are regularly expected to just sit and wait for varying amounts of time beyond our appointments with no explanation whatsoever. It would surely be a simple matter of courtesy to be advised on arrival if your doctor is running late. I know that sometimes it may be unforeseen but again a few words wouldn't go amiss. 

I am very sad to say that I am seriously considering changing surgeries, something i never thought I  would want to do but  I feel I have no value at Posterngate anymore.
GP surgery review: posterngate-surgery
Title: Happy patient
Rating: 5 out of 5
Visited: March 2022
I have suffered terribly with osteoarthritis & phoned to speak to a gp,after doing so & getting results back from bloods i got a face to face & was happy to finally explain everything.I was given new meds & a month to see how i get on,i so glad that things seem to be getting bk to a bit of normality.
GP surgery review: posterngate-surgery
Title: Was a great practice but not now
Rating: 3 out of 5
Visited: March 2022
I left an online apt request on Tuesday evening saying i was worried about a lump. My worry is supported by the fact i have previously had cancer and am on epo injections which increase the risk of tumours. On Thursday morning I got a message saying a physiotherapist would telephone on over a week later. How can they tell me over the phone if my lump is cancerous or not? I rang and spoke to reception and was told 12 days for a face to face drs appointment. I'm now going to have to ring back daily to see if anything sooner has been released. My mum had the same, waited in all day for a nurse to ring and no one rung. Eventually rang the next day to be told yes you do need to see a Dr. Another few days later and finally saw a Dr and was referred to york hospital. This used to be a fantastic surgery and I appreciate the pressure covid has caused but no wondered A&E are overwhelmed when no one can get a drs appointment. Other surgeries seem to have gone back to a pre covid appointments system but appears this one won't ever. A receptionists decides without looking at you're medical records whether you should be classed as urgent or not. Not the caring service it once was unfortunately. Might be time for a change after 47 years. 5 stars for repeat prescriptions though, that service has always been first class.
GP surgery review: scott-road-medical-centre
Title: Pointless
Rating: 1 out of 5
Visited: July 2023
They might as well not exist. You call up, wait in a queue, get told one of the following:

It’s not urgent enough - go away

It’s urgent enough but we‘re “too busy” - go to the urgent treatment centre

It’s too urgent - go to A&E

Got more than one medical problem? Tough, we will only talk to you about 1 thing per appointment, so see you in 2 months!

Got a mental health issue? We don’t deal with that, call the crisis team and get ghosted.

What exactly do you do at this surgery? I and a few other patients have put our heads together and we can’t work it out.
GP surgery review: scott-road-medical-centre
Title: Excellent care from this practice.
Rating: 5 out of 5
Visited: April 2022
This practice is really impressive. 
I have suffered from many ailments over the last few years and have always been attended to promptly. During the earliest days of Covid, I even had a couple of face to face consultations and hospital examinations were promptly arranged. My concerns have always been taken seriously and action taken has been prompt. Also, the practice has a very good telephone call back system. I have always been able to speak to a GP on the same day. Hearing from friends about how difficult they all find it, making appointments at their surgeries,  makes me thankful that Scott Road surgery works so well. Thank you.