janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: westcotes-health-centre-(rl-hazeldine)
Title: I don't understand the bad reviews.
Rating: 5 out of 5
Visited: April 2023
I've been with this surgery for over 11 years now and they have been the best one I've had in many other years. 
I find the receptionists work very hard to find a solution and fit you in ASAP and the GPS are brilliant, caring doctors who make sure I'm cared for
 The nurses are great too.  This is my honest opinion. Thank you to all the hard working staff and doctors.
GP surgery review: westcotes-health-centre-(rl-hazeldine)
Title: Shocking
Rating: 1 out of 5
Visited: June 2022
Since this was consumed into Westcotes, the place is shocking, rude an unhelpful call handlers, almost impossible to get an appointment, and when you do rude and curt GPs
GP surgery review: forest-house-medical-ctr
Title: Over Subscribed
Rating: 2 out of 5
Visited: August 2023
All of the doctors are good when you get a chance to see them.
Where are the regular listed doctors most doctors when i go to the surgery i have never heard of.I have not seen my own doctor for over 3 years,
GP surgery review: forest-house-medical-ctr
Title: Looks good from the outside . Butttt !!!!
Rating: 1 out of 5
Visited: August 2023
Waste of time  , appointment system not fit for purpose . spent two days from eight am trying to book appointment , phone engaged 30 mins both days then to be told all appointments gone ? . Looks nice from the outside to bad about the service provided .
GP surgery review: forest-house-medical-ctr
Title: Fantastic staff but very over subscribed
Rating: 2 out of 5
Visited: February 2023
Very good service from doctors and staff when you can actually get to communicate with them. Contact on the phone for appointments very disappointing. Appointments run out very quickly on request. As an older person this can cause extra unwanted stress when unwell. Too many patients on the books!
GP surgery review: forest-house-medical-ctr
Title: Very dissapointed
Rating: 1 out of 5
Visited: January 2023
I have been with the surgery for 37 years. Although the staff are very polite and helpful it has become increasingly difficult to get an appointment (even a telephone appt) I realise that there is a crisis within the NHS and I am certain the practice are doing their utmost to handle the situation it is not working. After being with the practise for so long I am reluctant to move to a different practice but it is fast approaching that I may be forced to. Speaking to friends and relatives about their experiences with other practices the majority are not suffering to the extent this practice does. I don't know what the answer is but something needs to be done. I do not like leaving negative reviews but I feel in this instance I must. As a retiree from the NHS I understand the importance for staff to feel that they are providing a first class service for their patients and whilst they are all doing their best in these difficult circumstances the surgery is not functioning as it should
GP surgery review: kingsway-surgery
Title: Badly ran Practice
Rating: 2 out of 5
Visited: March 2023
This practice is so badly ran it is laughable. If you want to contact them for an appointment then forget about it. You will be on hold for around 45 mins and then cut off, on the 100+ time of trying you might get through, but, only to be met with a rude receptionist.
If you are lucky enough to get a call back and miss it then you will not have a second chance, On top of this they will put on your patient notes that you missed numerous calls and were left fictitious voicemails - utter nonsense and not short of what I would call lies - possibly to make some sort of Quota of call backs,

If you want to take advantage of their online booking system on SystmOnline then you can - however when they are available they are only open to dates (on average) around 6 weeks in the future - any sane person would agree that is not a reasonable waiting time for an appointment

All in all I would not recommend this practice to anybody and I hope to find a new surgery ASAP,
GP surgery review: kingsway-surgery
Title: Very happy
Rating: 5 out of 5
Visited: May 2022
I had been suffering with intermittant coughing. I phoned the surgery at 8 am, I selected I think option 1.
I recorded voice thanked me for waiting.
I waited 16 minutes then a human voice asked me what my problem was. I was offered a face to face consultation at 8.45. I saw the doctor.
GP surgery review: kingsway-surgery
Title: Poor customer service
Rating: 1 out of 5
Visited: March 2022
Absolutely disgusting appalling behaviour mainly from reception staff who think they are the actual drs!!! Always rude and never any empathy. They put you off calling not realising the risk to some people who just wouldn't call to get an appt. As most people have said you can't get an appt when you do eventually get through. Although it's clearly obvious after telling them the problem it will need to be seen by a dr. They talk about out staff will not tolerate abuse etc. What about when they give abuse to the customers? Is that acceptable? They don't know the first thing about good customer service and really shouldn't be working in a drs surgery when you are there to serve the patients!!!! All reception staff should be seriously changed or everyone getting together to make a very serious complaint so this issue can be addressed as its becoming really difficult especially when you desperately need the appt let's say for your 1yr old or someone senior or whatever it may be. This is not acceptable!
GP surgery review: kingsway-surgery
Title: Terrible practice and rude reception staff
Rating: 1 out of 5
Visited: March 2022
Unable to provide appointments, ignore hospital referrals and patient's health issues, reception staff are rude and unhelpful. Documents and medical records that were meant to be sent further never arrived to the relevant recipients. Also notes and recommendations from hospital were not actioned  and simply ignored.
GP surgery review: the-glenfield-surgery
Title: Recent appointment
Rating: 4 out of 5
Visited: January 2024
Apart from a long wait after my appointment time a good experience. The Doctor was good listener. Good reference was made to my previous records- which was helpful. 
At no time did I feel rushed and of my concerns were addressed. Finally very valuable advice was provided in dealing with . Dementia !
GP surgery review: the-glenfield-surgery
Title: A good f2f appointment
Rating: 4 out of 5
Visited: January 2024
When I attended for my appointment last week I was pleased that the doctor listened carefully, asked appropriate questions so I felt that she quickly understood what was bothering me.She examined me with several tests and arranged for further tests to be made in the next few days. Of course I left with the same symptoms but I felt complete confidence in the doctor and in the procedures she has initiated which will help resolve my health issues. For all these reasons I felt that I had received very good service.
GP surgery review: the-glenfield-surgery
Title: Poor consultation
Rating: 1 out of 5
Visited: January 2024
GP didn’t introduce himself and was dressed shabbily, trainers covered in mud.
Was not listened too and feel their lack of knowledge was a factor
GP surgery review: the-glenfield-surgery
Title: Back Specialist
Rating: 5 out of 5
Visited: December 2023
I would highly recommend the back specialist at Glenfield Surgery , really helped cure my long term back issues. Now allowing me to carry out day to day activities pain free
GP surgery review: the-glenfield-surgery
Title: Professional Staff
Rating: 4 out of 5
Visited: November 2023
Went for an ultrasound. Took me a while to locate the working entrance - noticed a sign saying 'use back endurance' after a minute or two - but the staff were professional during our interactions.
GP surgery review: the-glenfield-surgery
Title: cut fingers
Rating: 3 out of 5
Visited: November 2023
my 91 year old father had cut two of his fingers quite deeply and after dressing it and needed it looked at we went into the surgery about 1pm there were two members of staff there who to be quite honest looked at us gone out as if to say what are you doing here. i asked the receptionist if there was someone who could just look at my dads fingers as they had only just stopped bleeding from the night before the answer i got was well if it has only just stopped bleeding he might need a stitch or it gluing and we do not have the facilities here so you need to go down to Aand E i said my dad is 91 and sitting in A and E for hours would be a big trauma to him the receptionist would not even get just someone there to look at it, there must have been a nurse or someone there that could have just helped us clean it up and check it out or even given us some sort of help or dressings but no as it happens i have been a carer and went to the pharmacy bought steri strips and metpore dressings as i knew how to use them but anyone else not in the know could not have done this, i just needed a second opinion from someone qualified but could not get pass the receptionist, dads fingers have eventually healed after alot of cleaning and redressing just disappointed there was no one there to help
GP surgery review: the-glenfield-surgery
Title: Outstanding Service
Rating: 5 out of 5
Visited: October 2023
Received fantastic service at this practice, not only was I referred for ankle MRI that happened really promptly but I had the findings discussed in person and onward referral made.  I was in seen and out again before my appointment time - hows that for service? I was always listened to and treated very well. I can't fault the experience and I hope the Dr sees this review as I'm not supposed to post names. Thank you.
GP surgery review: the-glenfield-surgery
Title: Friendly and very helpful reception staff
Rating: 5 out of 5
Visited: October 2023
I have had cause to contact Glenfield surgery a number of times over recent weeks. Each time I have spoken to the reception staff, I have found them to be extremely friendly, polite and very helpful. Nothing has been too much trouble and they are a credit to the practice. Well done!
GP surgery review: the-glenfield-surgery
Title: Clinicians
Rating: 3 out of 5
Visited: September 2023
On more than one occasions Clinicians have failed to forward a prescription to the pharmacy as agreed in a telephone appointment
GP surgery review: the-glenfield-surgery
Title: Amazing!!
Rating: 5 out of 5
Visited: September 2023
Unfortunately I have many underlying health conditions so use the surgery more then say average person would.

I have always found the reception staff to be honest and upfront, I do understand it's not easy for them to and they do try whenever they can.

Drs have also been great, as is one of the practice pharmacist who always helps me out with my complex meds!

Lastly tp backroom staff who went above and beyond trying to get me injections I needed ASAP, she got me fitted in on the day, really appreciate all your help.

Keep up the good work, people are very quick to leave a bad report so only right that needed to do this as this place. Thank you again
GP surgery review: the-limes-medical-centre
Title: Pathetic
Rating: 2 out of 5
Visited: December 2023
After a recent emergency admission, I needed to speak to a doctor regarding ongoing treatment. It took 5 minutes for my telephone call to be answered by a receptionist who had obviously been trained to say "Computer says no". Do they get taxpayers money for this?  I don't expect them to have time to read reviews either. What a waste.
GP surgery review: the-limes-medical-centre
Title: Amazing Care
Rating: 5 out of 5
Visited: May 2023
Had a coil fitted and the nurses care before, during and afterwards was exceptional. Highly recommend, they were all amazing, so thank you so much x
GP surgery review: the-limes-medical-centre
Title: Waiting
Rating: 2 out of 5
Visited: November 2022
I had to give this rating, sadly, because I was offered a GP appointment in 4 weeks! This isn't the fault of this practice, it's due to 12 years of deliberate underfunding of the NHS. A colleague had the same problem at another practice and had to wait 7 hours at a walk in centre. The doctors and staff at the Limes are excellent but you can't see them when you need to. I had to get a private consultation and test to get a prescription for home equipment at a total cost of £1300 for items free on the NHS, but unobtainable in a reasonable timeframe. The ambulance service can't provide an emergency service any more, and there's no private emergency service or A&E even if you could afford it.  It's a total avoidable disaster.
GP surgery review: the-limes-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: June 2022
Went today first time for years had a really bad back, found everyone very friendly and the doctors were  very patience, understanding and extremely helpful
GP surgery review: broom-leys-surgery
Title: Rude staff, doctors never available
Rating: 1 out of 5
Visited: May 2023
Can't speak to a doctor when needed. Staff extremely rude and hang up on you. Appointments keep getting changed. Don't recommend this practice
GP surgery review: castle-donington-surgery
Title: Poor patient service
Rating: 2 out of 5
Visited: August 2023
My sister informed me that her gp had told told them they were doing combined covid and flu jabs autumn 2023. I rang castle donington surgery they said we're not doing covid booster. What a surprise, this surgery has got appalling in the last 3 years. Every day answer machines state no appointments available today from 8.15 am, go to urgent walk in centre or a and e! Absolutely appallingly!!!
GP surgery review: castle-donington-surgery
Title: Couldn’t ask for better service and attention
Rating: 5 out of 5
Visited: August 2023
My Mum (who is 92) has been very unwell and had spent 3 months in hospital.  When she was discharged she still was undergoing issues and didn’t seem to be making any progress.  One morning I was in the surgery for myself, but expressed my concerns to one of the receptionist’s and said I felt my Mum needed to be seen, this was at 11 am.  She went to see one of the GPS who said if I could get my Mum in to the surgery she would be seen at 11.45.  My Mums mobility is very compromised and we were just at the Chemists door, I went on ahead to say we were there but it would take a while for my Mum to actually get into the surgery.  The receptionist got the wheelchair to assist my Mum, wheeled her in and she was seen.
The GP gave her a very thorough examination, took on board my concerns and informed us of what he felt to be some of the causes for her condition.  He prescribed her 3 different meds, and after 3 weeks she has returned to a state of reasonable health.  I cannot thank the staff at the surgery for their care, compassion and understanding for both my Mum and us as a family. 

I can only speak as I find, but in my opinion we have always had a positive experience from our surgery and that all the staff try to accommodate and respond to the situation at the time.  It is a pretty thankless task these days and I respect and admire them for what they do.
GP surgery review: castle-donington-surgery
Title: Great doctor
Rating: 5 out of 5
Visited: May 2023
I just wanted to write in to say thank you and praise one of your doctors. My Grandad saw him this morning, and with his dementia he can be confused and take his time with responses. 
The Dr showed nothing but patience, respect and a friendly attitude towards my Grandad. As his granddaughter, this means the world to me as some professionals we’ve seen before have not given him the time. 
 
Thank you, you are appreciated :)
GP surgery review: castle-donington-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
Have attended this surgery for the last 5years & cannot fault the service myself & my family have received . Brilliant support whenever I’ve needed it. Very Thankful.
GP surgery review: castle-donington-surgery
Title: Pleasant surprise
Rating: 4 out of 5
Visited: April 2023
After reading so many complaints on Facebook about our doctors when I needed an appointment I faced it with dread. However after a few unsuccessful calls I got into the queue for an appointment. I started at position 17. The call was answered within 20 minutes and I was given an appointment for later that morning. What a pleasant surprise. I was also seen by the doctor with 5 mins of my appointment time. Excellent service you just need to be a little patient on the phone. Thank you.
GP surgery review: castle-donington-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Needed an appointment, called at 8.15am . Understandably there was a long queue but I got through very quickly with a same day appointment arranged .
I appreciate everyone has different experiences but my experience here has always been so positive, particularly when my two children have been unwell .
Staff including reception/doctors/nurses have always been friendly and professional and show a great deal of empathy.
Thank you !
GP surgery review: castle-donington-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: March 2023
I rang because i ran out my medication im in Manchester at the moment staying with my daughter as im having some treatment at the Christie hospital I explained to lady on the phone I felt she went above her duty to help me she got a doctor to ring me and less than 24 hrs my prescription was at boots on knutsford high street thank you castle Donington surgery brilliant service
GP surgery review: castle-donington-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: March 2023
Attended a nurse-led annual diabetic review. The nurse concerned was very pleasant, professional, efficient and caring. I needed to be referred on to podiatry and within an hour of returning home received an appointment by text. Well done the surgery team.
GP surgery review: castle-donington-surgery
Title: Worst GP service imaginable
Rating: 1 out of 5
Visited: March 2023
Can't fault the nursing team but everything else is absolutely diabolical service. Firstly, it's impossible to get an appointment, I have been trying to get one for over 6 months now, frequently call at 8.15 on the dot, only to be on hold for up to two hours or not even put through just permanently says line busy. Then if you do get through there are never any appointments available for the day and they will not allow you to book appointments in advance for the following days or even weeks. I have been unable to see a doctor about my chronic condition which has now worsened and long term medication which needed reviewing months ago. Can't even get an appointment for my 3 year old son with respiratory problems after trying on several days with no luck. They used to offer online requests where a doctor could call back to see if you need an appointment, this worked great, but they stopped that a year ago and it's been a shambles since. The receptionists are no help at all and are often unfriendly, if not rude. Not being able to even get through to reception to seek an appointment is disgraceful. Can't even get a phone appointment. Castle Donington needs a new surgery because this one completely lets the NHS down.
GP surgery review: castle-donington-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: February 2023
My wife and I just wish to express our admiration and thanks for the wonderful service offered by your staff especially at the present enormously difficult and stressful time.

Without exception, every Receptionist, Nurse, G.P., Trainee G.P. and visiting professionals  we have come across has been courteous, friendly and meticulous in approaching the treatment and advice re our health.  The other members of the extended family share our feelings.
GP surgery review: castle-medical-group
Title: Great service all round
Rating: 5 out of 5
Visited: December 2023
Had appointments with G.P. and paramedic this month in each case felt I was being listened to and had exemplary and empathetic treatment. Also all contacts with reception great, could not have been more helpful.
GP surgery review: castle-medical-group
Title: Appalling practice
Rating: 1 out of 5
Visited: November 2023
The treatment of my elderly father is a disgrace. His diabetes, review of X rays has not been cancelled once but twice. The first time the excuse was they had lost a nurse wonder if they have found them. The second time who knows my parents are too scared to complain but there treatment is a disgrace from a worried son. Never in my 50 years have I seen such appalling treatment.
GP surgery review: castle-medical-group
Title: Worse than poor...
Rating: 1 out of 5
Visited: September 2023
A few days ago my 17 year old son was injured in a clash of heads playing football. It resulted in a tooth going right through his lower lip, obviously with quite some bleeding. I took him to Castle Medical, where he is registered. I was told to call the NHS helpline or take him to Loughborough Hospital. Nobody trained to stitch or glue and seal wounds!! We used to have a small hospital in Ashby to sort minor injuries out - just how much was spent on this useless new unit that won't even look at a wound let alone treat it? I took my son to the pharmacist next door who kindly and professionally treated his wound.
GP surgery review: castle-medical-group
Title: Avoid
Rating: 1 out of 5
Visited: June 2023
Awful surgery please register elsewhere instead. 

They have previously refused a repeat prescription for a 4 month old baby due to needing a review, however this was never mentioned prior to the prescription refusal and this lead to difficulties with feeding over the course of 2 weeks. They have also refused to see me due to being 5 minutes late to an appointment, but I was left to wait for 20 minutes before being informed that I would not be seen. Considering I had waited 2 weeks for this appointment and I’m usually seen around 20 mins past my appointment time I was truly shocked by this.

One of the surgery partners was also incredibly dismissive of an issue relating to my baby and advised to give a 3 month old water. This is completely against NHS guidelines!
GP surgery review: castle-medical-group
Title: Very Thorough Consultation
Rating: 5 out of 5
Visited: January 2023
I saw a GP Registrar at the surgery today; he was very thorough and thoughtful and put me at my ease. It was a very positive experience at the surgery in all ways, including the ladies on Reception. Thank you - I know it can be tough.
GP surgery review: dr-nr-pulman's-practice
Title: Great experience
Rating: 5 out of 5
Visited: March 2023
A friendly, professional, seamless experience from receptionist, doctor, nurse, pharmacist and speedy test results.
I cannot speak too highly off the staff.
GP surgery review: dr-nr-pulman's-practice
Title: Service Excellence at the highest of standards!
Rating: 5 out of 5
Visited: March 2022
I chose this particular practice to have my Non Scalpel Vesectomy procedure based on the positive reviews that I read here. My experience matches the reviews posted here, the surgery, the people and care given were amazing. I walked in a nervous wreck but very quickly was made at ease by the professionalism of the surgeons, a credit to the surgery. 
I'd happily recommend this practice for a Non Scalpel Vasectomy.
GP surgery review: hugglescote-surgery
Title: Special needs unable to access healthcare
Rating: 1 out of 5
Visited: September 2023
Special needs family member who cannot cope with crowds of people told no alternative but to attend overcrowded vaccination events.  O alternative given. Deny healthcare access to Special needs patients.