janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hayes-medical-centre
Title: Good service
Rating: 5 out of 5
Visited: May 2022
Greet service friendly staff! Easy book appointments, look after ur health very well!
Highly recommend!
Very good experienced doctors!
GP surgery review: hesa-medical-centre---y00352
Title: Excellent GP service
Rating: 5 out of 5
Visited: November 2023
I am impressed with online patient access appointment booking system and emergency booking in the morning as there has never been any case I wasn't been see by my doctor. Despite of growing communities and patient, GP surgery has been very resilient. Good Job Hesa team
GP surgery review: hesa-medical-centre---y00352
Title: Incompetent administrators
Rating: 1 out of 5
Visited: November 2023
A death occurred 10 days ago.  Hesa medical centre failed to send a death certificate to Uxbridge Register Office.  Two appointments at Uxbridge were cancelled because the certificate hadn't arrived.  At various times Hesa informed me that I had to pick up the certificate from them and take it to Uxbridge (nonsense), that they had sent it last week (untrue), that it would be sent "by soon today" (whatever that means).  Useless and dangerously incompetent staff.
GP surgery review: hesa-medical-centre---y00352
Title: Excellent GP
Rating: 5 out of 5
Visited: November 2023
I had a really bad infection and had to call in morning for urgent appointment which was arranged in the morning to see nurse practitioner. I was amazed the nurse was so knowledgeable, gave me good advice for my treatment. I am thankful for your dedicated services. Thanks
GP surgery review: hesa-medical-centre---y00352
Title: Best GP Practice
Rating: 5 out of 5
Visited: October 2023
Easy to get appointment and doctors listens to you, staff are helpful and can see going extra mile on providing patient care
GP surgery review: hesa-medical-centre---y00352
Title: Great service
Rating: 4 out of 5
Visited: October 2023
This GP is providing good service whether over the phone or face to face. Special thank to reception manager who is always polite and gives answers to any queries.
GP surgery review: hesa-medical-centre---y00352
Title: Prompt decision making by the GP
Rating: 4 out of 5
Visited: May 2023
Prompt decision making by the GP for the hospital referral that my breast cancer was found at stage 0.  Grateful for the GP's professional decisions.  Thank you.
GP surgery review: hesa-medical-centre---y00352
Title: Timely communication and responsiveness
Rating: 5 out of 5
Visited: May 2023
Having visited this GP a number of times myself and my family, have nothing but praise for their professionalism in dealing with queries whether over the phone or face to face. 

Special thanks to the reception manager who is always at hand to communicate to the patients for any delays in seeing the reception due to busy times. 

Having worked in number of hospitals , must admit that this GP and its staff take efforts to provide a sustainable service to its area. 

Keep up the good work.
GP surgery review: hesa-medical-centre---y00352
Title: Incompatible reception and case handling
Rating: 2 out of 5
Visited: April 2023
I have been associated with them since last year and I have never faced any issues with the doctor appointments. But the receptionists working here are the nightmare. It’s very hard to explain them even a simpler problem of replacing a medicine. Looks like they leave common sense at home before coming to work. I am not sure whether its a language problem or lack of understanding or training or whatever it’s. Moral of thr story is they are not at all capable to help patients at the time when we are in need.
GP surgery review: hesa-medical-centre---y00352
Title: Wonderful and lovely phone operators
Rating: 4 out of 5
Visited: May 2022
Just to put it out there, the staff was lovely to me and very patient when I phoned about my query. She had a warm sense of humour too and made the conversation flow easily. Thank you you're doing an awesome job 👏🏻 😊
GP surgery review: north-hyde-road-surgery
Title: Immaculate GP Practice
Rating: 5 out of 5
Visited: December 2022
Doctor asked me to book appointment for blood test after seeing her, reception first checked next available appointment in about 2 weeks, after explained appointment was urgent, on the spot receptionist spoke to the nurse and nurse conducted my blood test immediately, I have never before in my life seen such fast and excellent service experience, I was so please and proud to be a patient at the GP practice, thank you to the reception team and the nurse team you are wonderful team.
GP surgery review: the-warren-practice
Title: Very helpful and caring practice
Rating: 5 out of 5
Visited: November 2023
Since covid my health has got worse and I'm back and fourth to the practice with regular appointments. Everyone is so nice starting with the receptionists they are so helpful, the doctors, nurse, phlebotomy nurse, paramedic, dietitian. Just everyone is always nice to me when I visit and it made me want to join the NHS and give back for all the help I receive, and I have done that and I'm enjoying working for the NHS as it's so rewarding. They do their best in difficult jobs especially the receptionists who are all lovely and create a nice working atmosphere which makes you feel welcome. I'm very happy with this practice and would ignore all the negatives. And just think for a moment would you be able to do their jobs? If the answer is no then appreciate what they do for us patients!
GP surgery review: the-warren-practice
Title: Excellent care
Rating: 5 out of 5
Visited: November 2023
I did a request on patches this week were I was able to discuss my symptoms, my request was followed up the same evening and I had a GP appointment the following day. I saw a GP who listened and had an excellent bedside manner,
tests were ordered and I was advised to contact the surgery if my symptoms worsened. I am not a regular visitor to the surgery but when needed I have always found the Doctors and nurses to be kind considerate and caring. I think that Patches is an excellent systems rather than waiting for a telephone appointment. I could not wish for better care or attention at the Warrens Medical Centre.
GP surgery review: the-warren-practice
Title: Disgraceful service
Rating: 1 out of 5
Visited: July 2023
Absolutely everttine you call this surgery its the same,they keep you waiting for 30mins ,on  many occasions ive had to give up after 35mins ! Its disgraceful service!!!! Your in a queing system and you could be number one and be waiting dor 15mins !!!! Its gets absolutely crazy
GP surgery review: the-warren-practice
Title: Superb care from all concerned at The Warrens.
Rating: 5 out of 5
Visited: February 2023
Many thanks to the Practice Sister and subsequent GP. I requested a PSA test as part of my 6 month review. GP contacted me within couple of days and referred me to Urology for investigation. Confirmed prostate cancer.  I have now completed 20 radiotherapy sessions and am awaiting final appointment with my consultant. Thank you so much everyone, you all may have saved my life.
GP surgery review: the-warren-practice
Title: Travel vaccinations
Rating: 2 out of 5
Visited: January 2023
I’ve just enquired about having hepatitis A and thyphoid vaccination prior to foreign travel but I’ve been told that the practice does not offer travel vaccinations and that I have to go to the Liverpool School of Tropical Medicine. This is inconvenient and there is a charge for this. I’m surprised as these vaccinations quote the bma “ These vaccinations must be given as part of nhs provision through gms services, and no fee can be charged to a registered patient”. I can’t include the weblink but article was only updated 09.11.22.
I know other surgeries provide this service so I’m really disappointed that The Warrens don’t provide this service!
GP surgery review: the-warren-practice
Title: Frustrating
Rating: 2 out of 5
Visited: September 2022
Impossible to get through on the phone at any time of the day. Unless u have a whole day to waste sitting a dialling repeatedly. Understand they will be busy first thing in the morning. But now it is the same whatever time you ring
GP surgery review: the-warren-practice
Title: Poor practice
Rating: 1 out of 5
Visited: August 2022
I have been attending this practice for over 35 years now and this centre still remains the same - Appauling ... i have been calling the surgery to book an appointment for bloods for over a week, no answer as per usual, i have spent the last 11 mins on the phone on hold awaiting the call to be answered. There has been numerous times i have stayed on hold whilst i have driven to the surgery to find the receptionists ignoring the phones ringing. If i could find another surgery to go to that had available space i would. avoid at your own peril .
GP surgery review: townfield-doctors-surgery
Title: Good Practice
Rating: 5 out of 5
Visited: December 2023
When i come to the surgery for the appointment or medication request they are really helpful. I would recommend this practice to my family and friends.
GP surgery review: townfield-doctors-surgery
Title: Good Surgery and Surgery
Rating: 5 out of 5
Visited: December 2023
We are registered at this surgery for 15 years and had no issues.
appointments as needed is always provided, happy with clinicians,
sometimes when seeing other doctors can get different medication
GP surgery review: townfield-doctors-surgery
Title: Great Practice.
Rating: 5 out of 5
Visited: December 2023
Very thorough.
They want to make you better,
like you want to get better.
In other words, they go the extra mile.
And do their very best.
Can ask no more they are only human
Like you.
GP surgery review: townfield-doctors-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Iam very happy with the surgery. I have been a patient with them for more than 12 years and I always found them very helpful and understanding. I always felt reassured after seeing my doctors or the nurses or the HCAs. If I was unable to book an appointment on the phone, there was e-consult or most recently Patchs where I could put down my issue, and I used to get a call from the surgery the same day offering me an appointment.
GP surgery review: townfield-doctors-surgery
Title: Always helpful
Rating: 4 out of 5
Visited: July 2023
I went in with a number of health concerns & felt listened to. All follow ups were followed through & I was able to be seen by the appropriate specialists. Any interaction with the surgery in person has been fine but I do find that as a result of having to use Patches for everything you loose the human interaction element.
GP surgery review: townfield-doctors-surgery
Title: appointments problem
Rating: 1 out of 5
Visited: July 2023
cannot get appointment at this surgery.I rang two times this week was put on hold then got cut off.cannot get appointment booked on line at  all, as no appointments left.
GP surgery review: townfield-doctors-surgery
Title: Difficult and disrespectful
Rating: 2 out of 5
Visited: June 2023
First of all it is very very difficult to find a appointment on this surgery 
Secondly the Receptionist is very disrespectful every time I visit
GP surgery review: townfield-doctors-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
I always been able to get appointment when ever i need them, All the staff are kind, I find the doctors though and never rushed their appointments and i feel lucky to be registered in this practice at this current climate.
GP surgery review: townfield-doctors-surgery
Title: The worst practice
Rating: 1 out of 5
Visited: May 2023
For a week I have been calling to make an appointment, let alone booking one I cannot even get through. I have stayed on the phone for 1-2 hours every morning and when I’ve finally got to caller number 1 they have then disconnected me. When I have gone into the surgery they receptionists are sat there chatting away letting the the phone ring. How is this professional? Why an earth are we paying tax for such a terrible service. Something needs to be done as soon as possible.
GP surgery review: townfield-doctors-surgery
Title: Really don't care!
Rating: 1 out of 5
Visited: March 2023
I have been using this surgery for ten years. They used to be good. I know times have changed but I am unwell with several ailments.
I was due to see the nurse about my diabetic problems. On the day I was ill and not able to attend. I cancelled by text as you can never get through on phone. Next day I was sent a telling off for not attending!               I am depressed and want to discuss the fact that my teeth are falling out. Dentist said I need to arrange hospital treatment with GP. The GP in question will not discuss it. 
            I also want to discuss my increasingly regular falls. ... but they are so busy they will only discuss 1 thing at a time.
         The worst thing is, I rang for an appointment. Got through after an hour, only to be told there are no appointments. I must call back in three days to make a proper appointment for four weeks time.... and then not with a doctor of my choosing!     If I could award this practice half a star... I would.
GP surgery review: bath-road-surgery
Title: Poor service
Rating: 1 out of 5
Visited: October 2023
Got sent a link to book appointment which I did attended on the day, sat there 45 minutes after appointment time and they spoke to receptionist, they told me my appointment for a smear test was with the administration team, advised them that this was incorrect and not possible, she then had to arrange a new appointment for me which meant I was at the surgery for a test that makes me nervous and anxious for over 2 hours. 
Now trying to get a prescription which I need as soon as possible and told that I can’t speak to someone for over a week, have put a request on answered all questions got told I had to do it again.
The service is going down hill, having to give more information that’s should be necessary for an appointment, unable to get important medication when it’s needed.
GP surgery review: bath-road-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: July 2023
I was previously with first care practice in Hounslow and was treated very badly, I’ve since moved to bath road clinic and have had all my need met as a patient there. My mental health has improved with their help, they check up on me as I’m high risk suicide. Helping me with my eating disorder. I feel very content going there and speaking with the clinicians and Drs! I have nothing but wonderful things to say about Bath road clinic they have helped me massively.
GP surgery review: bath-road-surgery
Title: Appointments
Rating: 3 out of 5
Visited: April 2023
Was trying to seek appointment today.  Reception staff very understaffed. Had to wait half an hour.  Was trying book an appointment for the following day.  Told cannot do this have to call on the day.  The surgery response time for calls is not very good.
GP surgery review: bath-road-surgery
Title: Bad experience with sample testing personnel
Rating: 4 out of 5
Visited: April 2023
It is carelessness and disrefard for patients that give NHS a bad name. I gave a urine sample on 29th March 2023 and after more than two weeks I was told sample was lost, again on 17th April 2023 I came in to give a second urine sample as now there is blood in my urine, again testing staff lost my urine sample with my name and details on the container. I am wondering will i be tested and treated after I am dead. Today 18th April 2023 again I have come to the clinic to give a sample as there is still blood in the urine. I  am appalled by such callousness and carelessness.
GP surgery review: bath-road-surgery
Title: Awful surgery - read the online articles written about it
Rating: 1 out of 5
Visited: April 2023
Outright refusal to see you face to face. 

According to NHS statistics, they have the lowest rate of face-to-face appointments in the country (Search for it - Daily Mail wrote an article in January 2023 and plenty of press). 

The online system does not allow you to book appointments - not sure why the Surgery responses below say it does (the surgery themselves say that this service is "switched off" to patients). 

If you need to attend the surgery, be prepared to wait. It's understaffed, has too many patients on their books and put profits before patients. 

Find another surgery - your health depends on it.
GP surgery review: bath-road-surgery
Title: Unacceptable standards of care - ongoing over the past year
Rating: 1 out of 5
Visited: November 2022
Multiple occasions of poor service provision
1. Refusal for face-to-face appointments; has led to my family going to A&E on at least three separate occasions which was avoidable. Also seeking out private dermatology as GP refused face-to-face meeting.
2. Huge window of time to be called in and then no call being made
3. On one occasion we were informed, there are no doctors on site after 3pm so go to A&E
4. Being blinded prescribed antibiotic after antibiotic because GP refuses face to face meet to actually have a look at the site of infection
GP surgery review: bath-road-surgery
Title: Very nice and helpful doctors and receptionist
Rating: 5 out of 5
Visited: August 2022
I am really happy with the their help and support in the last 3 years. They are always good, quick and professional. 5 members of my family are registered with them and I recommend them to all my relatives in the area too.
GP surgery review: bath-road-surgery
Title: Rude receptionists & ridiculous waiting
Rating: 1 out of 5
Visited: May 2022
Absolutely appalling attitude from the receptionist as whenever I call they are reluctant to give face to face appointments even when you specifically ask for an emergency one. “You don’t need to talk so much if you need an appointment!” - Said to myself by the receptionist today! This is not the first rude encounter but I have had enough and due to this the surgery has gone downhill. I have literally been this this practice since 2000 and the amounts of over turn on the reception front is appalling, you would think by now they’d be able to get a well mannered one. Anyway, I was told a specific time for my appointment and then when I finally came it wasn’t even at that time it was later. As for when I asked the receptionist she was just smirking like a child! I am truly fed up and tired. Also why is the wait time for an appointment so bad? Like I have to wait an extra 20 minutes from said time on a normal day.
GP surgery review: bath-road-surgery
Title: Reception
Rating: 2 out of 5
Visited: May 2022
Had some problems with the reception, We go there thinking we get help but before reaching the doctors we have to go through reception who makes our visit more harder.  Even when we call we have give each and every details which we are not comfortable sharing with the people in the reception. They are there to help the people who come to the gp not to make it more difficult.
GP surgery review: bath-road-surgery
Title: Poor Service
Rating: 1 out of 5
Visited: April 2022
Long waiting time to speak to someone.  
Customer service is poor and not willing to answer questions 
Complaint made but no response for over 2 weeks
Concerned for people who do not speak English or require support.
Seems more of a business rather than caring.  
Practice does require training to deal with complaints maybe a call from senior management to individuals to see how they feel about their service.  
Once you have gone through to speak or see a doctor the serice from the doctors and nurses is excellent.
GP surgery review: blue-wing-family-doctor-unit
Title: Very bad time service
Rating: 1 out of 5
Visited: January 2024
If you are lucky are you going to see the doctor in one week. Usually it takes 2 weeks. I have an toe inflammation and I can't arrange a antibiotic prescription. I am chasing them for 3 days. In 3 day my inflammation expanded and I still reach the doctor to prescribe an antibiotic. Miserable service. Lived in Italy and Romania. Never saw something like this .
GP surgery review: blue-wing-family-doctor-unit
Title: Leaves a lot to be desired
Rating: 3 out of 5
Visited: November 2023
My husband who is mostly in bed has been having problems with bed sores I asked for stronger pain relief took 2days to get a call from chemist at the health centre she told me after 2 days of trying to get a call it was to be passed to a doctor which was not dealt with appropriately after 2days we are still waiting for stronger painkillers also the mattress is totally ineffective but it is down to nurses who are not treating this as urgent it is very heartbreaking for my husband and myself to watch him in pain no one should be suffering pain but we have felt very angry that this is what is happening
GP surgery review: blue-wing-family-doctor-unit
Title: Repeat prescriptions
Rating: 1 out of 5
Visited: November 2023
I have recently been informed by receptionist that repeat prescriptions take 7 days to clear. I can’t understand when I ask for more tabs, with 5 days supply left, I am refused. Recently it has taken 5 working days to find out my  prescribed tabs were going to be authorised but this meant I had no tabs left . Do I have to order 7 days or 2 days in advance before my tabs run out?
Totally confused will look at another wing of the health centre as the Blue wing is at odds with their own administration.
They badly need help.
GP surgery review: blue-wing-family-doctor-unit
Title: Bad organisation at reception blue wing
Rating: 2 out of 5
Visited: July 2023
Been patient since i was 18 now 62 iv never in all that time seen things so bad .being given wrong advice by reception staff or not acting on requests .most of the gps are fine my problem lies with staff at blue wing reception clydebank health care centre.are they being trained not to help people at all or is it ignore dont help certain age groups or certain people im starting to realise this now and thats dangerous practice.if patients have concernes worries due to lack of help from this practice then the staff must take responsibility and stop hiding behind doors and screens as the public will demand change
GP surgery review: blue-wing-family-doctor-unit
Title: AVOID AT ALL COSTS
Rating: 1 out of 5
Visited: May 2022
After having registered online as a new patient, I tried to speak with the receptionist to find out more about completing my registration. Spent 30 mins on the phone waiting to speak with someone the first time around - the receptionist picked up the phone and hung up. I called back again (waited around 45 mins this time) and they did the same thing! I'm glad I found this out at this point and will make sure I'll register elsewhere.
GP surgery review: blue-wing-family-doctor-unit
Title: Poor reception staff
Rating: 1 out of 5
Visited: April 2022
Reception staff need urgent training. Are extremely rude and kept telling me to ring 111 instead of trying to accommodate a child with a chronic illness. 111 had to tell the GP to ring me. Putting patients at risk. Shared care is appalling, they never do urgent prescriptions the same day. Need a complete overhaul, patients suffering, they should be ashamed.
GP surgery review: chestnut-practice
Title: Terrible practice.
Rating: 1 out of 5
Visited: May 2022
Atrocious service. You can’t get through to reception cause they either don’t answer or “user busy” comes up but when you go in there’s no one at reception and they’re having a get together lunch… completely ignoring you cause they’re “on break”. The doctors brush you off. I had an over the phone emergency appt booked by 111 and heard “okay we’ll sort that out later, bye”. This practice was good previously, I’m looking for a new practice for my family.