janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: annandale-medical-centre
Title: Limited facilities of NHS .
Rating: 5 out of 5
Visited: September 2022
I attended the Audiology Dept. of Chase Farm Hospital and was told I needed to have wax removed from my ears, which would be carried out at my GP practice.
The nurse, at my GP Practice, informed me that she was not permitted to carry out the dewaxing procedure, even though she would have liked to have done so but provided me with a Pharmacy Practice that could.
I had the efficient and not uncomfortable dewaxing procedure done for £60 at the Pharmacy.
Why was this procedure not carried out at Chase Farm Hospital or by the GP nurse.
The machine doesn't appear to be very expensive, and the procedure was carried out in about 7minutes. 
It cost me 3 bookings and attendance time and involved 3 medics and their time and £60 for private health treatment.
GP surgery review: annandale-medical-centre
Title: Gone downhill fast since the pandemic
Rating: 1 out of 5
Visited: July 2022
I had a really good experience of Annandale before the pandemic. They were actually recommended to me and I was pretty happy with their service. 

However, since they pandemic they have gone downhill very fast. I now would not recommend them to my worst enemy (even they deserve decent basic healthcare from their GP!). They have completely turned off any online appointment booking, the only way to book is to call up at 8am, when of course everyone else is also calling. This is the process, even for non-urgent appointments, so as a non-urgent appointment you are blocking the line for far more urgent calls. Their call waiting system hold 6 calls, so if you are the 7th person to call you are hung up on. When you do get through, you are forced to have a telephone appointment, even if your problem would be far easier to review in person. I had about 5 telephone appointments before finally being allowed an in-person appointment - which promptly resulted in a totally different diagnosis!

I really hope they will fix this terrible system soon!
GP surgery review: annandale-medical-centre
Title: can't get appointments
Rating: 1 out of 5
Visited: May 2022
Over 300 calls and 30 minutes to try and get an appt. Had to give up as my work is wondering where I am.  They can't cope and it looks like they are taking on more patients. Covid is no excuse it has always been bad and they have had plenty of time to improve it. Ashamed to say I ended up in tears  ecause I really feel let down and your GP is supposed to be the place to turn to. If you are looking for a surgery to sign up to I would look elsewhere if I were you.
GP surgery review: annandale-medical-centre
Title: Terrible appoinments
Rating: 2 out of 5
Visited: April 2022
After speaking with NHS 111 and being told to see my GP ASAP I called the surgery 08.32am after going through the automated system and being told its busy and an being cut off 50 times I got to being 6th in the que finally got to speak with reception explained and was told sorry no appointments try back this afternoon. absolutely ridiculous.
GP surgery review: annandale-medical-centre
Title: Fantastic service!
Rating: 5 out of 5
Visited: March 2022
Superb service from all staff. Highly recommended.  My partner and I are delighted by the caring and warm attitude and level of support.  Well done!
GP surgery review: highview-medical-centre
Title: Do not sign up for their practice
Rating: 1 out of 5
Visited: December 2022
Every time I have called to make an appointment they never have any. I literally can’t get even an over the phone appointment with a doctor and they say wake up at 8am to call for same day appointments and then you get queued for an hour and a half, so by the time you talk to someone there are no appointments. If you want to waste your time on the phone and never see a doctor then sign up for this practice. If you want real help sign up somewhere else.
GP surgery review: parkfield-medical-centre
Title: Great Practice.
Rating: 5 out of 5
Visited: April 2023
I have registered with Parkfield surgery, since October 2015. My neighbours recommend me to Parkfield surgery.
I find the receptionist very polite and very helpful. I have seen different Doctors at times, but they are all very good to care of their patients. 
I have no problem getting appointments on the phone and face to face if need be.
Overall it's a fantastic surgery.
GP surgery review: parkfield-medical-centre
Title: Thank you!
Rating: 5 out of 5
Visited: September 2022
I want to thank the staff at Parkfield for their caring and professional service during my appointment earlier today which was with one of the nurses. She gave me the time and advice, and was so caring and thorough. This was appreciated. The NHS is full of an amazing people.
GP surgery review: parkfield-medical-centre
Title: totaly appalled
Rating: 1 out of 5
Visited: May 2022
started phoning 8 am managed to get through 10:45 in severe pain from back injury. told no appointments had to phone back tomorrow. explained severe pain, just told im sorry. told to phone 111, I explained they would make the same appointment I was seeking. phoned 111 at 10:50ish explained issue with back, told after assessment I needed to speak to dr within 2 hours.
and they made a call back appointment for 11:20.
at yes parkfield. at 12 0clock I phoned as not received a call, was told it could be within 2 hours, phoned 13:55. informed dr had changed my appointment to tomorrow. no contact had been made.
disagreed explained why and the fact I was told 2 hour limit for dr contact, which the receptionist agreed on the notes sent through, told that the dr would be chased up. and the dr would call. 14:50 phoned again and told that yes the dr would be calling still. raised concern re getting prescription supplied. in time.
forget about the pain I have been in all day.15:35 called again, there is a certain element that sticks of spoilt child not wanting to be told to do something.
I have all the phone conversations recorded. if someone doubts the story.
cant get through now. and received text confirming not to forget appointment for tomorrow.
GP surgery review: chorleywood-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2023
All staff very caring, doctors excellent and always available, easy appointment system, a lot of very good ancillary services ,everybody is very helpful and courteous
GP surgery review: chorleywood-health-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: June 2022
I cant praise CHC enough have had to see a doctor urgently in the past 10 days following hospitalisation at Watford General and a 111 call out by paramedics.  On both occasions got an appointment within 2 hours to see my own doctor to follow up. Receptionists were extremely helpful and my doctor was kind and caring.  I have recommended this practice to friends and they are absolutely delighted to have moved to this practice.
GP surgery review: gade-surgery
Title: Going above and beyond
Rating: 5 out of 5
Visited: June 2023
Every member of staff I spoke to last week was so sympathetic and supportive as they tried to resolve an issue for me. The receptionists kept me informed and were polite and very understanding. Both of the doctors I spoke to responded quickly and resolved my issue the same day. I cannot thank you all enough for my treatment, it made such a difference and put my mind at rest.
GP surgery review: gade-surgery
Title: Saturday Appointment
Rating: 4 out of 5
Visited: January 2023
I had to have a blood test and was offered Saturday afternoon appointment which worked out great for me. The nurse who did my blood test was very very nice and on time. Saturday clinics are great for people who have work commitments during the week days.
GP surgery review: gade-surgery
Title: Opening weekends
Rating: 5 out of 5
Visited: November 2022
Great idea for patients and GP
Less congestion easier for patients to park
Takes pressure off access to appts weekdays.
GP surgery review: gade-surgery
Title: Good parking
Rating: 4 out of 5
Visited: September 2022
Great to be able to park so easily
Grateful to the staff to be working on a Sunday. Would recommend to a friend.
GP surgery review: gade-surgery
Title: Good experience
Rating: 5 out of 5
Visited: September 2022
Appointments can be difficult to get, so need to book in advance. 
Staff are friendly
Very quick today for the vaccine.
GP surgery review: gade-surgery
Title: All very smooth
Rating: 4 out of 5
Visited: September 2022
Very smooth 
Staff were Very helpful 
Thankful to the volunteers taking their time to work today. 
Would recommend to friends and family
GP surgery review: gade-surgery
Title: Excellent experience
Rating: 5 out of 5
Visited: September 2022
I worked here supporting the doctors give covid and flu vaccines. Very well run, all the staff were lovely, would definitely come again.
GP surgery review: gade-surgery
Title: Lovely practice
Rating: 4 out of 5
Visited: September 2022
Lovely practice, got to see my favourite gp doctor. Very efficient and smooth. Would recommend this practice to a family member or friend.
GP surgery review: gade-surgery
Title: Well organised
Rating: 4 out of 5
Visited: September 2022
Well organised 
Practice has Improved in the last few years, staff very friendly. 
Would recommend to family and friends in the future.
GP surgery review: gade-surgery
Title: Great care
Rating: 5 out of 5
Visited: July 2022
Visited practice nurse and was treated with great dignity and professionalism.
I was very nervous but the nurse put me at ease and treated me with care and empathy.
GP surgery review: the-colne-practice
Title: Good experience
Rating: 5 out of 5
Visited: November 2022
There are so many complaints about GP services in the press, and it is true that phoning to get an appointment can be frustrating, but once through I've always found the receptionists to be very helpful. As an elderly patient I feel I've had very good care - where there has been urgency I have been seen promptly, and feel I have received thorough and appropriate treatment. It's very reassuring that I always see my own GP.
GP surgery review: angel-lane-surgery
Title: Lack of empathy on reception
Rating: 1 out of 5
Visited: September 2023
I completely understand the strain on the surgery, that said when I walk in and ask a question after being sent over from the pharmacy, I don’t expect to be spoken to so rudely. Some people might have a lot going on in their lives and the way I was spoken to could send someone over the edge. I asked a simple question and the response was completely uncalled for. It’s not the first time. I know some people can be rude but if you are patient facing you should some element of empathy. I walked out of the surgery and felt completely lost…
GP surgery review: angel-lane-surgery
Title: Awful service
Rating: 1 out of 5
Visited: June 2023
Non-urgent apps are more than a month away and so reception tell you to call up at 8am the next day instead for an urgent appointment. When you do this, you have to dial 50 times before getting in the queue and then all the slots for today are taken by about 8.20am. In general, the doctors are great when you manage to see them, but the service as a whole compared to other GP practices is just unacceptable.
GP surgery review: angel-lane-surgery
Title: Hopeless
Rating: 2 out of 5
Visited: May 2023
Angel Lane surgery continues to go from bad to worse. Getting a non-urgent appointment is an ordeal involving at least several weeks wait, sometimes the “next block of appointments” are not available and you are asked to try again the following month. My 16 year old daughter has waited over 3 weeks to see the nurse to have her ears syringed only to be told on arrival today that she’s too young and has to be at least 18. This is nonsense, she has had the procedure done there before at least a year ago when she was 15. No doubt if she wanted to go on the pill or some other serious medication that would have been fine but unblocking her ears so she can hear properly is a no. We are being incredibly badly served.
GP surgery review: angel-lane-surgery
Title: what practise
Rating: 3 out of 5
Visited: February 2023
try ed to book on line consultation though id dont think they are of little use .faild on line. visited surjury told i couldnt book it till .as i cant i will give up. cant see going to surjury to book a phone call just dismissed  there last time
GP surgery review: angel-lane-surgery
Title: Extremely bad
Rating: 1 out of 5
Visited: January 2023
I’m writing this on behalf of my 62 year old dad. My dad has been trying to get an appointment for over 3+months for multiple issues and each time he gets told to call back another day. Last week was the final straw and he called them and demanded an appointment whenever there was one available. He got told to call back at 14:00 and they would book him one for the end of march. He called back at 14:00 to be told there is no appointments until the end of April!! My dad asked for one to be booked and the lady on the phone said she couldn’t as she wasn’t sure what bookings they had?!she then asked my dad to come into the surgery to obtain a reference number to be able to book an appointment online but this still wouldn’t be booked until the end of April. I then found a booking form on the surgery’s website and my dad got a response with an appointment being booked for the following week. Why has my dad been waiting so long when all he needed to do was fill out a form online. More to the fact.. why are people being told over the phone there are no appointments,yet if you fill a form out online you get one pretty much straight away??! This is not the first issue which my dad has had and the whole community is fed up with this surgery!
GP surgery review: angel-lane-surgery
Title: Terrible Practice - Avoid!
Rating: 1 out of 5
Visited: January 2023
Getting an appointment here is an arduous process. You can only book for the same day and you have to start calling at 8am. Thus morning, 198 calls later, I managed to get through to the automated queuing system only to be cut off after 19 minutes and so had to repeat the process again. All in all it took me an hour to get through. I managed to secure an appointment for my son and myself. Upon arrival, I was told loudly and rudely through a partially opened half door that I wouldn’t be seen because I was 10 minutes late but my son would be. This was repeated to me 3 times, unsure as to whg it needed to be repeated as I said ok 3 times frankly to ill to argue, before the woman in question turned her back and shut the door in my face so I went and took a seat with my son. A few moments later, the same woman opened the door (s) and stomped across towards me and in front of the entire full waiting room of people, again rudely and loudly proceeded to tell me once again that the doctor would only see my son at which point I did advise her that I had heard her the first 3 times and now she was embarrassing me in front of a room full of strangers and in front of my son. As an adult and a tax payer, I do not expect this level of rudeness and such a poor service for my heard earned money. The reception staff at the this practice behave like dictatorial teachers dealing with and chastising naughty children. Zero respect and zero compassion and zero acknowledgment for the hour of my life lost this morning just trying to get through on the phone. Not the first time I’ve had poor service from Angel Lane but will be the last. Avoid at all costs!
GP surgery review: angel-lane-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: December 2022
The appointment system at this surgery is indeed questionable.  Their website states that appointment requests should be made on the day by telephone between 8 am and 10 am.  Wait times of over 40 minutes for phones to be answered are the norm, with regular cut off at the point of answering.  For over 3 weeks I have called nearly every day, only to be told that there are no appointments available.  Forward booking too seems to be a problem with 'none offered as there is no availability' or 5-6 weeks ahead.  The Surgery has a notice pinned up outside stating that appointments cannot be made in person at the reception desk.  I have also been told on 2 recent occasions to go straight to A&E, rather than wait for an appointment!  Staff at the service end of the practice seem very disillusioned with the booking system. 

I notice that the Surgery is currently advertising for new patients but obviously they cannot cope with those already registered.  I would not recommend this surgery to anyone who is ill or seeking medical help.
GP surgery review: angel-lane-surgery
Title: Shout out for excellent primary care for my mother
Rating: 4 out of 5
Visited: November 2022
My mother was seen very promptly last week following too early a discharge from hospital and again today leading to a re referral to the same day emergency unit at hospital . The care and regard shown by the reception staff and two G P s shows what good go led care should be . It was through respectful and rproactive  If GPs we’re properly supported the pressure on Aand E would be so reduced.
GP surgery review: angel-lane-surgery
Title: Totally Inadequate Management
Rating: 1 out of 5
Visited: March 2022
The GPs at the surgery have always provided a high standard of care but the management of the practice is diabolical. The way that communication and administration is managed (or not managed!) is a constant source of frustration. It’s impossible to get answers to questions and trying to get an appointment is less likely than winning the lottery.
GP surgery review: angel-lane-surgery
Title: Miserable Staff who Don't Answer Phones
Rating: 1 out of 5
Visited: January 2022
After trying for literally weeks to get in touch by phone, I sent my partner there in person to make me an appointment.

The doors wouldn't open and they are up a slope more than the required disabled badge away.

The staff are not so friendly as me and my partner have always seen and the 15 minute slot could be 1 hour as they are never on time.

The doctors are strict will one appointment for one issue yet they won't allow people to make a double appointment.

They do have a pharmacy window which is full of slow moving people but you can find yourself standing 20 there waiting as the chairs are usually taken. Also, this window is only for people who live more than 3 miles away. Also, I have found myself with more than my prescription as they have giving me two peoples instead of one. Because of covid, you are not allowed to return it but you can drive to the address (sometimes over 5 miles away) written on prescription and give it to the person themself.

On the review page shows a map, says it has disabled parking, which it doesn't and you will need to park in the public carpark, which isn't free and the few disabled spaces that are in it are quite closed in so you will need to let the disabled person out first, then park. And according to the badge rules in essex, these spaces are too far away. If you can walk to the surgery (up a narrow slope), you are in breach of your disabled badge rules., which is £1000 fine and loss of your badge. The actual gravel carpark is for staff only.

There is another doctors nearby but they have absolutely no parking whatsoever and is up a narrow road and the traffic walden enforces the lines heavily.
GP surgery review: elsenham-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
My children and I have been with the surgery for almost 6 years. We have only ever had a positive experience. The staff at reception and every GP we have met have always been professional, understanding and quick at processing any referrals/prescriptions etc. This remained even during the covid period. Thank you.
GP surgery review: elsenham-surgery
Title: Great  practice
Rating: 5 out of 5
Visited: November 2023
I got  a same day appointment,  all the staff  were brilliant,  and sorted  out my problem,  I can't  speak highly enough of them
GP surgery review: elsenham-surgery
Title: Some problems
Rating: 4 out of 5
Visited: July 2023
This place only does same day appointments which is good isn some ways but for someone who works it’s not good having to take a day off work to go for a routine appointment rather than just nipping away for 20 mins
GP surgery review: elsenham-surgery
Title: The best GP practice
Rating: 5 out of 5
Visited: April 2023
It’s so efficient - you call up, speak to someone lovely on the phone and you get booked in the same day normally. 
This practice is one in a million. We feel so fortunate.
GP surgery review: elsenham-surgery
Title: Wonderful practice with fantastic staff
Rating: 5 out of 5
Visited: July 2022
I am thankful every day that this is our surgery. Every single member of staff from reception, pharmacy and through to the clinical staff are fantastic. All very helpful and friendly. I've always felt listened to and validated during appointments with clinical staff. Their knowledge and ability always excellent and I trust them implicitly. The reception staff go out of their way to provide an excellent first point of contact and the dispensary staff are extremely helpful too.
GP surgery review: john-tasker-house-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: December 2023
I rang the surgery approximately 1.00pm and told the very helpful receptionist that I would like an appointment.  She enquired what my problem was concerning and I was told the dr would ring me back .  Shortly afterwards the receptionist rang to say the dr would see me at 2.30.  On arriving I was seen virtually straight away.  The service I received was in a  friendly, sympathetic and professional manner.  No complaints at all. Great service.
GP surgery review: john-tasker-house-surgery
Title: Caring doctors and staff
Rating: 5 out of 5
Visited: November 2023
Because of my job I find it difficult to wait on the phone using the queuing system so I have started to use the online link to contact the surgery. My email was acknowledged with a text message then followed by a call from a doctor at my preferred time. The doctor listened to my concerns and arranged for blood tests and I used the same online system to ask for a follow up appointment which I have now had and results and options discussed including using outside agencies deemed helpful. I have always found the doctors and the staff helpful and caring. They have a difficult job especially with Great Dunmow expanding as it is and I would like to thank them for all they have done for me and my family.
GP surgery review: john-tasker-house-surgery
Title: Practice has gone downhill
Rating: 1 out of 5
Visited: October 2023
I have been with this practice for over 20 years and have been very satisfied there services, but sad to say it has gone downhill! having no end of problems with repeat prescriptions, long waits on the call back service over 2hrs. being sent a reminder to go and have a repeat chest x-ray after travelling to the hospital pay parking fee get to the x-ray department and being told that the doctor has not sent the request. Not happy.
GP surgery review: john-tasker-house-surgery
Title: Really gone downhill
Rating: 1 out of 5
Visited: October 2023
I have previously always had a good experience with the surgery but in the last few months it has really gone down hill. I attended for an appointment, checked in and was sitting there for an hour. I know they run late so just assumed they were, I went up to reception and it turns out the doctor I was meant to see wasn't even in today! Surely they would have known that when I checked in! I've been waiting 2 months now for a letter to have a scan. I also put in a request online 2 weeks ago for my son, they asked for a photo of the issue which I sent as soon as I got the text, yet I am still awaiting a response for the doctor! I've been in twice to have my address updated both myself and my husband and it's still set as my old address