janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hedingham-medical-centre
Title: A shambles
Rating: 1 out of 5
Visited: September 2022
Whether it is the fault of the NHS at large or mismanagement at this practice, but it’s the worst practice you may have the misfortune to be a patient of. You’ll be lucky if you can get an appointment and certainly it would be a miracle if you get a same day appointment.
GP surgery review: kelvedon-&-feering-health-centre
Title: Exemplary Service
Rating: 5 out of 5
Visited: April 2023
I have always found the staff to be helpful and friendly and I do not recognise some of the negative feedback I have seen on other websites. I have always managed to get an appointment when I have wanted one but for me my recent consultation was exemplary. I have a neurological condition which is not serious but is life limiting. I was told by my consultant that it would have to live with it. However my GP took the time to really understand my symptoms and prescribed medication which has really improved my quality of life. I have nothing but praise for the doctors and staff who deliver a good service in difficult circumstances
GP surgery review: kelvedon-&-feering-health-centre
Title: Really positive experience
Rating: 5 out of 5
Visited: February 2023
Over the past 4yrs I have unfortunately been a fairly regular visitor to Kelvedon and Feering Health Centre and therefore been in frequent communication because of a chronic autoimmune disease I was diagnosed with in 2019.
At the beginning, some of these communications didn't always feel as helpful or reassuring as they might have done, but things sometimes can, and do go wrong and we were all living and working under extreme pressure at that time.
However, my own personal experience over the past 12mths or so has left me with nothing but praise for the health centre team, who seem to genuinely try their best for their patients and work hard to put in place whatever is required. 
This particular visit was to resolve and clarify some worries and concerns I had and the lovely lady at reception went out of her way to help me..... offering an alternative strategy to resolve the problem when she couldn't do anything more for me from her desk (and it worked)
I was greeted by a friendly smile, and that makes such a difference when as a patient you're feeling anxious or a bit overwhelmed by things. 
All the ladies I've encountered at Reception have been helpful, kind and professional and the systems in place seem to be working much more efficiently now. 
The doctors and nurses I see now are also reassuring and approachable and I now feel much more confident that whatever problem or concern I encounter, someone from the team will help me sort it. 
So...a big thankyou to all of you who work so hard in such challenging times. You're very much appreciated.
GP surgery review: kelvedon-&-feering-health-centre
Title: Excellent patient centred care.
Rating: 5 out of 5
Visited: February 2023
I phoned the surgery for assistance with a medical matter. Initially I spoke to the receptionist, after explaining my situation I was told they were unable to help personally but told politely that I could speak to a secretary and was put through immediately. 
The secretary told me they would look into the issue and find me some telephone contacts at the hospital that may be able to assist me. Within a few minutes that information was sent to me. Unfortunately, the hospital could not help me. The next day I made an appointment to see my GP. The doctor was very helpful and understanding. Reviewing my notes, the doctor suggested a way forward, I was very grateful of this.
Within a couple of days I received an update via a text message and a couple of days later I received another text with the results I needed.
I cannot thank and praise the Doctor and the surgery enough. At every stage and with every member of staff I received excellent patient care.
GP surgery review: kelvedon-&-feering-health-centre
Title: Outstanding practice
Rating: 5 out of 5
Visited: July 2022
Despite the immense pressure all healthcare workers are clearly under at the moment, I cannot fault the entire Practice team at Kelvedon & Feering Health Centre. The particular doctor whose care I am under is the most thorough, caring and considerate GP I have ever had. The Reception staff are always friendly, knowledgeable and willing to help. Overall, a great Practice who deserve some recognition for the care they provide.
GP surgery review: kelvedon-&-feering-health-centre
Title: Great experience
Rating: 4 out of 5
Visited: January 2022
I have been with this surgery for many years and to be fair when they merged with the surgery over the road, it all went a bit wrong. But credit where credit is due. I called the surgery at 5:20 one evening, desperate to get a appointment. Not necessarily the next day but it was an urgent appointment I needed. The receptionist took my details, brief details of my concern and the doctor called me back an hour later. He also booked me in the following evening to see him. It was the first time I have seen the doctor working 19/1 face to face tonight and I was pleasantly surprised. He was so patient, listened intently and gave excellent advice. I’m so pleased I stuck with the surgery, other people have also mentioned great service being received lately so I think they have turned a corner and it gives me great pleasure to leave to good review.
GP surgery review: kelvedon-&-feering-health-centre
Title: Efficient
Rating: 5 out of 5
Visited: January 2022
Had a good experience here when visiting the nurse. The reception staff are efficient and the nurse was marvellous.
GP surgery review: the-coggeshall-surgery
Title: As you like it
Rating: 5 out of 5
Visited: October 2023
The Surgery advocates self-referral for minor eye conditions.

Taking this up for an ongoing issue; two optometrist appointments, hospital referral and treatment all took place within a few days, followed up by a call-in from the Surgery for a blood pressure check.

Humbling to receive this level of health care, with no waiting lists and no panjandrums.
GP surgery review: the-coggeshall-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
I had an appointment with a nurse this morning which was extremely efficient and friendly. The bloods were taken exceptionally well and overall a great experience. Office staff were very helpful too.
GP surgery review: the-coggeshall-surgery
Title: All's well that ends well.
Rating: 4 out of 5
Visited: April 2023
A care navigator (receptionist) determines how calls are progressed.    "I'll put a message through to the doctors," in this case. A recurrent internal inflammatory condition was referred initially, and an unrelated, recurrent skin condition subsequently by email. 

No examination or consultation took place with either issue. Patient self-diagnosis was accepted, as the basis for prescribed antibiotics (2 courses), and hospital referral for the skin condition. Both resolutions appeared on the patient record, with no other confirmatory communication.

This is a high-functioning practice, staffed by caring clinicians, who do not prescribe antibiotics as a panpharmacon for all ills. A consultation after the unsuccessful first course of treatment would have been appreciated, and perhaps appropriate, although this was not specifically requested.

Patients, as this one, may find the remote contact uncomfortable. The triage system "grades" patients presenting, according to their assessed level of need. If a good outcome can be achieved, as here, without seeing the patient, that's a win, but a Pyrrhic one if it's a seriously wrong call.
You can only admire the dedication and judgement required, and try to understand the pressure of all this on the practice.
GP surgery review: the-coggeshall-surgery
Title: Highly efficient, at the expense of face to face GP contact.
Rating: 4 out of 5
Visited: March 2022
Is the daily 8am lottery the only way to make contact with a GP? This is likely to be telephone triage, at least initially. There are no visuals with this,  no assessment of patient demeanour, and GPs are not trained to work "blindfolded". 
On the positive side, patients are treated with great skill, care and consideration, beyond any expectation. Having been a patient at the practice for 30 years, I am eternally grateful to all the clinicians, past and present, who make it work as well as it does.
GP surgery review: the-elizabeth-courtauld-surgery
Title: Accessing help on prescription problem
Rating: 1 out of 5
Visited: September 2023
Please explain the system between Colchester Hospital and the surgery. I was referred by the surgery and have the NHS app on my phone but my blood tests and new medications are not showing up on the app for my information.
I also am being treated at Broomfield so will they show up? I need the GP to be able to refer to them. It has caused a problem in ordering prescriptions. Thank you
GP surgery review: the-elizabeth-courtauld-surgery
Title: Great practice and fantastic reception
Rating: 5 out of 5
Visited: July 2023
I had an experience today that is unparalleled. I have been having issues with getting my repeat prescription from moving from one surgery to Elizabeth Court Surgery. I went down to the Surgery and explained the issues I had experienced and it had been incredibly difficult as it was related to mental health. The reception, especially one particular individual,  was absolutely amazing and really came to my rescue, I mean that quite literally. I am very grateful to the extremely compassionate and professional staff in resolving my matter today and would recommend the expert services of Elizabeth Courtauld Surgery any day. Thank you so much for helping me through this difficult time.
GP surgery review: the-elizabeth-courtauld-surgery
Title: Initial phone call
Rating: 3 out of 5
Visited: March 2023
The surgery needs to address automated telephone service.

Call states the surgery will open from 8.30. Call at 8.30. Engaged tone. Message to depress 5 for a call back.  Press 5 only to be told that ring back service is not available.
GP surgery review: the-elizabeth-courtauld-surgery
Title: GP phone call
Rating: 1 out of 5
Visited: January 2023
I waited by my phones all day for a GP call arranged in advance before Christmas. This appointment was made on the phone and the staff member said it was definitely booked in. My partner was a witness to the booking. It was an important appointment for my health.
 No call came so I called the surgery who said there was no record of it on the computer. 
They made me another appointment for 15 days time.
I am upset at being let down and now have another wait. It is of detriment to my health.
GP surgery review: the-elizabeth-courtauld-surgery
Title: Great practice with excellent communication
Rating: 5 out of 5
Visited: December 2022
I phoned up and was played into the queue which I did not mind waiting, whilst waiting I checked your website and come across the online service which I registered and linked with my NHS account. After putting my details in and symptoms I received confirmation a short while after saying I would receive a telephone call 10 mins later, I would say within 30/40 minutes I had a telephone call and booked in to see the doctor that afternoon. He was very professional, and nice. Thank you for all your hard work at this testing time in the NHS.
GP surgery review: the-elizabeth-courtauld-surgery
Title: Poor service
Rating: 1 out of 5
Visited: November 2022
Needed to book a second appointment, which only a particular doctor could help with and get a repeat prescription. Waited patiently in a phone queue for about 15 minutes and hoped to have support to achieve this. 
Disappointed by being asked questions about the nature of what I needed to speak/see a doctor to the point I nearly stopped the call, felt annoyed by the persistence of the receptionist to reveal highly private information, when all I wanted was to speak to the same doctor who knew the very embarassing  reason I needed hospital support. 
The receptionist then went on to blame me for a poor line connection and questioned why I had wrung the surgery when I could not visit on the day I phoned missing completely that I had asked about a repeat prescription and that I had been told to phone on a Tuesday as the Dr I had spoken with told me to speak with them and also gave me confidence to get treatment.
What is going on there? Where is the duty of care? Where is the respect to confidentiality of the patient? 
I have not got my repeat prescription  or do I feel safe to phone again knowing the blocker I may face again. So,  my dilemma now is where can I get my hospital treatment booked in and how  can I get my supporting medication?
GP surgery review: the-elizabeth-courtauld-surgery
Title: Room for change
Rating: 1 out of 5
Visited: September 2022
I think the fact that my long term condition was invisible was the reason for a very long delay in addressing it. I turned to private care and it was quickly resolved.
GP surgery review: the-elizabeth-courtauld-surgery
Title: Feedback for the Surgery
Rating: 2 out of 5
Visited: January 2022
Wow, I needed to telephone the surgery today and to be honest I was apprehensive waiting for the phone to be answered until ???'s voice came down the earpiece.
She instantly came over as happy, bubbly and eager to help, a person loving her job helping others. What a difference to the normal drab response of “surgery” often heard when the phone is answered.
I think the practice managers could do a lot better if they occasionally phoned the surgery telephone numbers, posed as a sick patient and listened to the greetings we often receive. 
When you are down, unwell and had enough the last thing you need to hear is someone who is uninterested and fed up as they are at work and possibly feeling undervalued because everyone has a go at them. You need to hear that uplifting helpful voice that wants to help you and hopefully solve your problems.
Well done, ???, if you were on my team, you would be in charge of training the front of house staff.    
If the practice staff would like to contact me I will happily tell them the name of the person we spoke to and if necessary explain in detail why this person had such an impact on our experience.
GP surgery review: the-freshford-practice
Title: How lucky we are!
Rating: 5 out of 5
Visited: April 2023
This is and has always been a great practice. I feel very lucky to live in an area that is covered by this practice.
GP surgery review: the-pump-house-surgery
Title: Avoid at all costs!
Rating: 1 out of 5
Visited: November 2023
In the last month I have had 3 major issues with this surgery.

1) after speaking to 111 (as I was unable to talk to anyone at the surgery) I was prescribed antibiotics & advised I should be signed off whilst I recover. It took over a week for anyone at the surgery to sign me off & the sick note was for "anxiety and depression", not what was discussed with 111. Now I have to try explaining that to my boss

2) I have been diagnosed with a neurological disorder by a specialist who reviewed my medication recently & wrote requesting shared care. The GP refused shared care stating in a letter to me that they don't accept new cases like this. 
a) This was not a new case, I was being referred back to the GP following a review &
b) The GP failed to inform the specialist (which I only found out following the next issue)

3) There has been a global shortage of my medication for the above, as such I requested an alternative. The surgery issued a prescription for a lower dosage & said they would write to the specialist. It is almost a month since that conversation & the specialist has still not received any communication from the surgery.

If this surgery were incompetent it would be an improvement; they are actively negligent. I have seen many GP's in many regions across the country & this is by far the worst! Do Not Use!
GP surgery review: the-pump-house-surgery
Title: Unreachable by any means
Rating: 1 out of 5
Visited: April 2023
I've been trying for over a week to get a simple referral (as I'm fortunate enough to have private health imsurance) but even the phone message states "you cannot join the queue, please try later". Filled in an online form asking for what I was looking for...4 days later and still no response. Cannot comment on the quality of the staff but if this an acceptable level of service, then beam me up. Ridiculous position to be in where I have to consider going to Colchester A&E and cluttering up their queue even further.
GP surgery review: the-pump-house-surgery
Title: very unprofessional dispensary
Rating: 1 out of 5
Visited: March 2023
Won't go into details but I tried 4 times, yes 4 times!! to order medications I got from hospital after surgery, did receive finally, after more than a week, 2 of the 3 meds. Last conversation I had with them, because I have run out of the med I haven't received yet, they said they would put it as urgent, but still too late as I've run-out today and every time I spoke to them they would put it as urgent what is the point of promising your patients something if you can't keep that promise 4 times?? In despair I rang the hospital and they told me that I can't get that certain med on prescription, only from the hospital!! Nobody at the dispensary told me that, surely they would have known?? The surgery/dispensary used to be so efficient with caring and helpful staff, but with all the new homes being build locally, not having professional staff I honestly fear for a lot of villagers well-being. B.t.w; I've heard a lot of complaints about this dispensary.
GP surgery review: the-pump-house-surgery
Title: Drowning
Rating: 2 out of 5
Visited: March 2023
Cannot cope with the amount of people now on the village- nurses are amazing but you can see the doctors are struggling badly. They need more resources. It’s a shame as when I first moved to the village the surgery couldn’t be faulted. Now I dread having to ring in. Mainly as they use covid as an excuse and reason for most. And if they find a problem they looked for then it isn’t a problem and you’re back to square one. Hopefully this can get back to what it was!
GP surgery review: the-pump-house-surgery
Title: Disaster
Rating: 1 out of 5
Visited: March 2023
Decided to move practice due to rude staff and general awful service. Well half way through my move they just cancelled me so I have no doctor! I hope the NHS read these as honestly it’s not a good practice anymore. However nurses will always be amazing there- have to praise them whatever!
GP surgery review: the-pump-house-surgery
Title: Outstanding service
Rating: 5 out of 5
Visited: January 2023
I emailed mid-afternoon, had a call shortly afterwards and collected some medication very soon after. The member of staff went above and beyond to help me and I am very grateful. What a great practice.
GP surgery review: the-pump-house-surgery
Title: Praise
Rating: 5 out of 5
Visited: November 2022
Great service today from Receptionist, Triage Nurse, Dr & Phlebotomist quick and efficient service from start to finish.  Now to await sample results and appointment with Private GI Consultant. Thank you for the reassurance and for all your support in a short space of time x :)
GP surgery review: the-pump-house-surgery
Title: Great experience
Rating: 4 out of 5
Visited: November 2022
Hello - recently I have had need to be in touch more often than is usual for me, and I wanted to feedback saying how positive each experience has been.  When calling the Reception Staff, I have found them to be professional and thoughtful, taking time to hear my reason for calling and responding.  It's great to experience this and it has made me feel the service is patient centred and supportive.  Tonight - 14.11.22 I felt it important to feed back with positive comments following a call from reception following up on an earlier query of mine.  Thank-you.
GP surgery review: the-pump-house-surgery
Title: First class care
Rating: 5 out of 5
Visited: August 2022
I called at 8am to try to get an appointment with a Nurse due to month long post-Covid digestive problems.  Nurse called me back shortly afterwards, triaged me and made me a face to face appointment with a trainee GP at 11.  I attended, was examined and a thorough history taken.  Tests were organised which I booked with a kind and friendly Receptionist. So impressed.
GP surgery review: the-pump-house-surgery
Title: Frustrating website - desperately needs management
Rating: 2 out of 5
Visited: August 2022
Several times I have called the surgery to say my online prescription services do not work. The same generic  response from the lovely receptionist each time. I get in a slight panic that I cannot access my pills and have run out. The surgery does not help to update details when the system throws you out each time. The receptionist is really lovely and I feel sorry for her having to cover up the inadequacy which really the practise manager should be sorting. The amount of time spent ringing the surgery to say that the online system doesn’t work could be better spent just taking the repeat prescription over the phone - why oh why don’t you use this method anymore? Not good enough Pump House surgery - this needs revisiting as your online services are failing us. Let’s return to a more open surgery where we can go for help.
GP surgery review: burnham-surgery
Title: Very disappointing
Rating: 1 out of 5
Visited: September 2022
As soon as you get though to the Doctors you are always put on hold normally between 30 to 50 minutes, often getting cut off and having to phone again, routine appointments are always 2 weeks away if you require a early appointment you have to phone 8am or 2.30pm if and when you finally to your speak to a receptionist all the appointments have gone, this can go on for days, it really is a very small chance to get a appointment. This is a very stressful routine and desperately needs to improve
GP surgery review: burnham-surgery
Title: not professional front desk workers
Rating: 2 out of 5
Visited: August 2022
All time,then l have contact with ladys in front desk l have stress..
Same of them just not understand simple things and give wrong
advice I have legal right to see my own records,xray,letter from hospital any time from GP not have to explain why i want to see them.But this resepcionist ladys have wrong information and not trainings
GP surgery review: greenwood-surgery
Title: Amazing service!
Rating: 5 out of 5
Visited: July 2023
Contacted surgery around 11am, spoke with extremely friendly and helpful receptionist. Had a call back within 30 minutes then appointment 30 minutes later. Really can’t fault the service I received and the friendliness of all staff involved.
GP surgery review: greenwood-surgery
Title: Great service
Rating: 5 out of 5
Visited: January 2023
I have stage 4 cancer; phoned as I wasn’t feeling well (virus), given appointment for that afternoon which the doctor was very thorough. I’ve only been with this surgery a couple of years and have always had fantastic care and would recommend this surgery. I am very thankful for the care given by this practice.
GP surgery review: greenwood-surgery
Title: Dr was rude
Rating: 1 out of 5
Visited: October 2022
My daughter attended for a flu vaccination she needed because she has asthma. When attending the doctor was rude and disrespectful to her about whether she needed the vaccination, although she was asked by the nurses to attend an appointment. She was made feel that she was requesting something she was not entitled to.Despite saying she should not have it, she gave it anyway. My daughter ended up crying and a colleague working at the surgery apologised to her as she had witnessed the scenario. This is the only encounter we have had with a doctor at the surgery for years, the nurses do most of the work. Putting young people off from attending appointments and taking proactive measures to keep themselves well and not needing the nhs during the winter months is counter productive and giving the wrong message.