janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: upper-halliford-medical-centre
Title: Utter disappointment
Rating: 1 out of 5
Visited: July 2023
My mother passed away on Thursday 27th July 2023, we are still waiting for a GP from this practice to return from holiday for the death certificate to be signed (apparently no one else is available to do it) we have now cancelled 2 pencilled in dates for the funeral as when the certificate is finally signed there is a further 2 week wait for registration appointments, there is no guarantee our 3rd date will stand either which is currently 28 days since her passing. I cannot express the pain this is causing my family all because a GP has gone on holiday!
GP surgery review: upper-halliford-medical-centre
Title: Always a locum
Rating: 2 out of 5
Visited: July 2023
Trying to get a repeat prescription is like trying to get blood out of a stone, even when requested on a pharmacy delivery app. Been waiting for over 2 weeks for the repeat to be authorised and even then not all items are authorised and some are still pending. Sadly this surgery has gone downhill over the last 6+ months.
GP surgery review: upper-halliford-medical-centre
Title: Great location but not the practice
Rating: 1 out of 5
Visited: March 2023
Had to call 111 for health issues. I've been told. My GP will call me in given time. I'm still waiting after 5 days... l mentioned this because it's not the first time...
GP surgery review: upper-halliford-medical-centre
Title: Not good
Rating: 1 out of 5
Visited: October 2022
2 referrals not sent correctly, delaying treatment for my child by 4 months. One referral was never sent even though they emailed to confirm it was, one was sent to an adults department instead of paediatrics. Constant battle to see a GP in person. Do not feel cared for.
GP surgery review: fordbridge-medical-centre
Title: Best Doctors In The Area !
Rating: 5 out of 5
Visited: March 2023
I can't say enough how amazing this doctors is!
When ever I need an appointment I get one same day! 
I recently had a gastroscopy and prescription was needed, I didn't even need to phone to get an appointment to get prescription is was done when hospital sent report and they sent me a message to let me know it's been sent to pharmacy!

Cannot recommend enough ! Doctors, nurses and staff are so lovely.
GP surgery review: fordbridge-medical-centre
Title: Extremely Good
Rating: 5 out of 5
Visited: May 2022
I transferred to this practice recently as a result of lack of confidence in a previous surgery.
All of my dealings so far at this practice I cannot fault. The reception staff are helpful caring and polite. The Doctors return the calls promptly and have covered all concerns providing thorough information that is reassuring especially if you are worried. Also telling you the plan of examinations and when you will be followed up which is very helpful to know so your not left hanging wondering what happens next.
I would highly recommend this practice.
GP surgery review: grove-medical-centre
Title: Dont knock GP,s
Rating: 5 out of 5
Visited: February 2023
Want to say, over the last few months, how much on the boil , the Grove has been, all issues , been dealt with , quickly, and very pro, we can always find faults , but from my experince to date , hard to find , hats off to all and thank you.
GP surgery review: grove-medical-centre
Title: Lovely staff
Rating: 4 out of 5
Visited: February 2023
I have found all the staff to be really pleasant & helpful. In particular the nurses have all been incredibly friendly, warm & kind. They have really put me at ease when going for recent tests. The receptionists are also stars! Thanks for all the great work you do in very challenging circumstances.
GP surgery review: grove-medical-centre
Title: Fantastic
Rating: 5 out of 5
Visited: December 2022
I just want to thank all who saw me today at the practice. i was in a bad state due to multiple failures of the equipment i use to monitor my Blood Glucose. I'm a t1 Diabetic and hadn't been able to test my bg for approx 24 Hrs. The receptionist who was one of the two people available in the surgery today was exemplary and helped me get an emergency bg meter and strips. I cannot thank your hardworking staff enough for this. I didn't have an appointment, yet they dealt with my needs immediately. It saved me from having to go to Accident & Emergency on a day when both the ambulances and nursing staff were on strike.

10/10
GP surgery review: grove-medical-centre
Title: Fantastic Service
Rating: 5 out of 5
Visited: April 2022
All staff are welcoming, friendly & professional. I've only had positive experiences with the staff who are supportive & compassionate. Thank you for your great service!
GP surgery review: knowle-green-medical
Title: Excellent service
Rating: 5 out of 5
Visited: November 2023
Same day appointment, very impressed , quick diagnosis. Follow up appointment booked no issues . Good overall service
GP surgery review: knowle-green-medical
Title: Outstanding trainee doctors on staff
Rating: 5 out of 5
Visited: November 2023
I was feeling pretty low due to some mental health issues that have arrised in my family live. The doctor was outstanding she had a strong sense of calm and compassion and left me with a sense of hope for the future thank you it made all the difference and especially at some a tender time of year
GP surgery review: knowle-green-medical
Title: Its acceptable
Rating: 4 out of 5
Visited: October 2023
The toilet is clean ; receptionists helpful but found getting repeat prescription quite hard  website says we must use the app not everyone has a mobile
GP surgery review: knowle-green-medical
Title: Great stuff and practic
Rating: 5 out of 5
Visited: October 2023
All facilities are good except online access. Practice should have online access facilities. Getting appointments , interactions and support from GP is well appreciated and very helpful
GP surgery review: knowle-green-medical
Title: Approachable practice
Rating: 5 out of 5
Visited: October 2023
Helpful reception.  Adequate  Time with GP & not rushed. Follow up appointments made.
What more can I say when I hear friends saying how difficult it is to get appointments at their own surgeries
GP surgery review: knowle-green-medical
Title: Great doctor
Rating: 5 out of 5
Visited: October 2023
Today I saw a great doctor he was very helpful and also very cheerful which is lovely to see. 
I was very pleased with not waiting around I was seen very quickly.
GP surgery review: knowle-green-medical
Title: Website blunder
Rating: 4 out of 5
Visited: September 2023
In general quite reasonable service but they have shut the website down at a weekend (16 Sept) when everything else is closed, while setting up a new site.  They say "reopening Monday 20th".  That date doesnt exist.  Anybody with a little bit of sense would have got the new site up & checked that it was all working **before** closing the old site.
GP surgery review: knowle-green-medical
Title: Awful, the most awful GP practice possible
Rating: 1 out of 5
Visited: August 2023
Absolutely appaling. Calling to get a simple refferal for an NHS pediatrician for my son and they tell me the doctor can only call me in 3 weeks time???? Complete joke, very rude staff, all in all awful.
GP surgery review: knowle-green-medical
Title: Disgusting public toilet in reception
Rating: 3 out of 5
Visited: June 2023
I have to bring my elderly mother to the clinic here twice a week. We find that the cleanliness of ladies toilet is terrible the actual toilets always look unclean the  floor looks awful really dirty with strips of veneer that have come away from the wall also the bin is always overflowing hand towels etc over the floor.  I just feel that in a place where many people visit that are ill that cleanliness should be more of a priority. It needs a total steam clean. I wouldn’t like to think what the men’s toilet is like!
GP surgery review: knowle-green-medical
Title: Excellent service and staff
Rating: 5 out of 5
Visited: June 2023
Visited the surgery for routine check-up and tests. Very kind and knowledgeable doctors. Got same day appointment when I called at surgery opening time. Would highly recommend this GP practice.
GP surgery review: the-orchard-surgery
Title: Impressed
Rating: 5 out of 5
Visited: February 2023
I am a new patient. I was delighted to fill in the on line form and get a same day appointment. When I saw the GP I was listened to and advice given about how to proceed given sensitively and clearly
GP surgery review: virginia-water-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
The doctors are most professional, helpful and friendly. Always willing to help and splendid at diagnosis and treatment. The reception staff have always been most helpful and courteous.
GP surgery review: hythe-medical-centre-surgery
Title: Horrible customer service
Rating: 1 out of 5
Visited: October 2023
Ive tried to call and get some informations over the phone prior a surgery and one of the receptionist is extremely rude even on the phone. She was not listening to my enquiry and emphasised that i have to call at 8am for an appointment with doctors - but i wasn't asking for an appointment with doctors! I just need them to help with information regards an exame done last week. If you are not happy with your work move on and give someone a chance to be better than you are as a human. Disgraceful area to live.
GP surgery review: hythe-medical-centre-surgery
Title: Doctors are helpful but one receptionist is very rude
Rating: 3 out of 5
Visited: June 2023
I’ve registered to this GP for a year and doctors are helpful. However, one of the receptionist is extremely rude even on the phone. She was not listening to my enquiry and emphasised that i have to call at 8am for an appointment with doctors - but i wasnt asking for an appointment with doctors!!!! I just need them to help with my prescription and I have done this once before without making an appointment with doctors.
I do not even have time to explain and she cut me off!
GP surgery review: hythe-medical-centre-surgery
Title: Would recommend
Rating: 5 out of 5
Visited: December 2022
Really great care from the doctors and staff at this GP practice. The reception team have been very helpful when we have had urgent medical issues, or problems accessing vital medicines or getting GP appts.  The nurses, pharmacy team and doctors have all supported myself and my husband with various chronic health problems during the year. All surgeries are oversubscribed and struggling to cope, and this one is probably no different, but despite that we have always managed to get what we needed, and some staff have gone the extra mile to help us in 2022. Thank you very much.
GP surgery review: st-david's-family-practice
Title: Great pratice
Rating: 5 out of 5
Visited: July 2023
Been here roughly 14yrs never struggled to see a Dr, reception always go extra mile to help and never had a bad experience here. Drs even call me sometimes in order to check up. Now that's customer service.
GP surgery review: st-david's-family-practice
Title: So impressed with this practice
Rating: 5 out of 5
Visited: December 2022
I recently moved and was worried about leaving the doctors that I had been with my whole life but since moving to St David’s Family practice I have had nothing but great experiences. The doctors are thorough and give you the time to explain, they care and they get back to you quickly. The reception staff are really lovely. I honestly could not recommend this practice enough and wish I had moved to them sooner
GP surgery review: st-david's-family-practice
Title: Uneceptably poor
Rating: 1 out of 5
Visited: October 2022
Very rude staff, they hang up on you for no reason clearly the receptionist are under alot of pressure are unable to communicate in a professional manner.
I requested doctors letter 9 weeks ago they took the money but we are still waiting for the letter it was ment to be done in 3-6 weeks been given the same excuse for weeks apparently only one person deals with these requests but this person is never in work.
GP surgery review: st-david's-family-practice
Title: Great Attention
Rating: 5 out of 5
Visited: August 2022
GP extremely understanding of needs and prescriptions and treatments needed and available and good follow up attention from Phamacist to check when any new medications taken
GP surgery review: st-david's-family-practice
Title: Lovely practice
Rating: 5 out of 5
Visited: July 2022
I recently moved to St David's from another GP as they were extremely unhelpful.
I called St David's to arrange appointments for myself and my baby and each time I called, I was always caller number 1 and my call was answered quickly. The ladies at the reception are very helpful and knowledgeable. I had no issues with arranging my appointments at the time that suits me which was a big issue with the previous GP. 
I was anxious to change my GP after 6 years but it was definitely a good decision.
Highly recommended.
GP surgery review: st-david's-family-practice
Title: Receptionists treat patients with contempt
Rating: 1 out of 5
Visited: June 2022
Reception staff are rude, unhelpful, plainly demeaning and dehumanising. I have a disability that effects my health consistently and only take my medication, nothing else. Yet they treat you as if you want a prescription for methadone, even when you just want a cancer screening. Disgusting and will be soon seeking another surgery.
GP surgery review: st-david's-family-practice
Title: Excellent Surgery
Rating: 5 out of 5
Visited: June 2022
In short the service since the pandemic has been exemplary. If every GP practice was as efficient as this one the health service would be flying high. The staff are courteous and a credit to the surgery.
GP surgery review: st-david's-family-practice
Title: review of repeat prescrption
Rating: 3 out of 5
Visited: May 2022
have until recently always been able to request repeat prescription medication a couple of weeks before medication finishes.  have now been told tbat xan only request 1 week before medication finishes.  this is my first time on new rules and already had a problem.  request was thursday  allowed 72  working hours took me to today .. tuesday. asked someone to go collect for me as chemist would be closed by time i got back from work. chemist only had one of my medication.  go back tomorrow wednesday.. and should hopefully have some.  my last tablet tomorrow. will ask another favour for someone to collcet for me..   lets hope they have stock, otherwise i dont have all my medication for thursday. 
i dont think requesting medication 2 weeks in advance is unrealistic and this example is exactly reason why allowing more than 1 week is important.  also please dont forget that people work and cant always pick prescription within such a short schedule.  i dont  finish work until 5.30 impossible for me to get back in time before chemist closes.  my medicayion finished mid week.  looks like i might be missing daily medication on a regular basis. not too sure that is going to do my blood pressure any good.  considering the above 2 examples of the difficulties and unexpected problems the 1 week rule present please please review this process and give a least a 2 weeks
GP surgery review: st-david's-family-practice
Title: good service
Rating: 5 out of 5
Visited: April 2022
Seen on time, doctor was very thorough and explained things well, treatment was well planned and successful
GP surgery review: st-david's-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
Can’t recommend this practice enough. Always make me feel at ease when dealing with my health. Have been at the practice all my life and never had an issue with anything.
GP surgery review: staines-health-group
Title: Prescription delay
Rating: 1 out of 5
Visited: October 2023
I visited the GP for an infection and the GP advised me i will receive the prescription on the same day, I rang the pharmacy on different days to check the status of my prescription and they said it hasn't arrived from GP practise, after a week i rang the GP practise and they said the doctor is junior so she did not send the prescription and they will send later.
GP surgery review: staines-health-group
Title: Put phone down on caller
Rating: 2 out of 5
Visited: October 2023
Phoned to discuss an appointment, and in the end said I would leave it. Receptionist abruptly said thank you sir and disconnected the call as if I was wasting her time. No patience or empathy. Discourages contacting the doctor so perhaps this is an intentional tactic.
GP surgery review: staines-health-group
Title: Professional
Rating: 4 out of 5
Visited: September 2023
Of course, here's an excellent review for Staines Health Group's receptionist who helped me with a phone call from my inner doctor because the doctor I spoke to earlier in the morning didn't want to assist me and didn't understand me:

I would like to sincerely thank the receptionist at Staines Health Group for her incredible assistance and professionalism. This morning, I had a communication issue with one of the doctors I had spoken to earlier, and I was quite concerned. However, this exceptional receptionist, whom I had the opportunity to meet, was not only exceptionally polite but also effectively resolved my problem.

When I explained the situation to her, she immediately took action to contact my doctor and arrange a phone call from her. Thanks to her efforts, I was able to obtain the necessary information and continued medical care. What I truly appreciate is her patience and her ability to understand my concerns.

The receptionist at Staines Health Group, whom I had the pleasure of meeting, is a real asset to this medical facility. Her dedication to helping patients and her ability to handle challenging situations have made me feel more confident, and I have a greater appreciation for the work of the entire team.

I am deeply grateful for this positive interaction, and I hope that other patients will also have the opportunity to experience such an exceptional approach to patient care. Staines Health Group can be truly proud of such exceptional employees, like this receptionist.

Thank you once again for your assistance and professionalism. I highly recommend Staines Health Group to anyone seeking medical care with a genuine heart.
GP surgery review: staines-health-group
Title: More staff needed
Rating: 2 out of 5
Visited: September 2023
When you see the doctors the service is good, but the bureaucracy involved in getting through is dreadful.
There are long queues on the phone for everything including routine queries.
If you need an urgent appointment then you must dial exactly at 8am.If you're not quick enough then the appointments run out and you must try again the next day. Tough if you're ringing on a Friday!
The practice should sort out it's administration and make it easier to access.
When the vast majority of patients have access to the Internet why can't we book online?
GP surgery review: staines-health-group
Title: Unfriendly receptionists
Rating: 2 out of 5
Visited: June 2023
The doctors and nurses are good, but the receptionists probably need to take a course on customer service. They are constantly grumpy and ignore you the first few minutes before they acknowledge your existence. They make you feel unwelcome and and I don’t think that’s what patients nor family members want to go through when they visit the GP.
GP surgery review: staines-health-group
Title: delays
Rating: 2 out of 5
Visited: April 2023
everytime without fail there are delays when phoning, i was today number 3 in line,could take ages before someone answers even if number 1 in line, apart from having to listen to all the rubbish from the automated voicewhich considering i'm paying for the call can take 3 min before you get to the options, Ridiculous
GP surgery review: staines-health-group
Title: Disgraceful
Rating: 1 out of 5
Visited: April 2023
This surgery has gone down hill massively. The receptionists are rude, not at all empathetic and would rather send you to A&E than book you an appointment for a minor ailment. They shout confidential patient information out and ask intrusive questions in front of others. I was told to call 111 as they have the ability to book a GP appointment at the surgery, how on earth does this make sense? Waste 111 resources to get an appointment and stay on the line for 45 mins?Whoever is behind this should be ashamed. The reception team are awful. Whilst waiting in line I could see a receptionist roll their eyes and speak rudely to a patient clearly in distress. It needs a massive overhaul. There is no point joining this surgery as you’ll be sent to A&E anyway.
GP surgery review: staines-health-group
Title: 50% maybe
Rating: 2 out of 5
Visited: March 2023
The service varies. Getting seen or called is regularly hard. Recently, I have had slightly better service in some ways. 
With this surgery you are often referred to A and E, chemists or Livi when they could assist you.
Their website is also bad and weekends, forget it.  Even though they suggest it, you cannot leave feedback or a message for when they are available.
GP surgery review: staines-health-group
Title: Awful
Rating: 1 out of 5
Visited: February 2023
Awful doctors. Never have appointments. I wait three weeks for a phone appointment for a specific time and they call me 15 minutes early. Why do that?
Doctor completely useless and prescribes the same medication as before that does not work! Terrible.
GP surgery review: staines-health-group
Title: Definite Decline in service
Rating: 2 out of 5
Visited: November 2022
I had an issue with a prescription repeat I needed a day change emailed as no joy with reception staff and sent to the Practice Manager 
I am awaiting for Surgery and have waited over a week for an answer and I need support with it and no help/support, all I get is the message has been passed on.
Since lockdown service and help is awful, Over been with the practice over 37 years and now wonder why I stay.
Im now struggling and tomorrow will have to drive to get it whether im well enough to drive as im left with no tablets.
I asked the Gp pharmacist that rang me yesterday and she said she can't do it.
All I wanted was an unspecified day taken off.
It has never been like this before and feel really disappointed. Thanks for 37 years of loyalty.
If I didnt need to have so much surgery I would rethink my patient status.
Cannot recommend as this is not the 1st like this I have heard.
Since lockdown and my Gp off alot it has been really hard to be treated properly
GP surgery review: stanwell-road-surgery
Title: Terrible
Rating: 1 out of 5
Visited: December 2023
My partner had to have a blood test on the 9th November at Ashford Hospital. 
He still hasn't received his results back almost 6 weeks later.

I have called on his behalf every week & the answer is 'the doctor hasn't looked at them yet'.

Also last week the receptionist told me that my partner had to speak to the doctor regarding his results which caused a bit of a panic.

When i called to make him an appointment i was told January which is disgusting when you think it is something bad or to worry about. 

I then have phoned today to get a same day telephone appointment & i have been told (yet again) that the doctor hasn't even looked at his test.

Considering what we were told last week this is just disgusting as myself & my partner have been worrying for a week! Terrible service & we will be moving to a different practice where you can get blood test results back sooner than 6 weeks & also not told incorrect information regarding your health.