janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: wexham-road-surgery
Title: Waste of time
Rating: 1 out of 5
Visited: August 2023
Kept messing up my notes with my pills so I am being sent the wrong brands and trying to get through to them is a nightmare! Constant ringing when being first I the queue and this happens at the time they say they open. Honestly if you need to have constant support from your gp, this is not the one. It's like when you call up, everyone goes off on their break for hours which leaves your phone just ringing and ringing. I'm going to move gp because of this.
GP surgery review: wexham-road-surgery
Title: Called the number but never connected
Rating: 1 out of 5
Visited: July 2023
I called their number for an urgent medical appointment at exactly 8am on July 13th, 2023, and waited over 15 minutes in a queue and never got connected (the ringing sound just doesn't stop). Absolutely horrible medical centre if patients cannot even reach the centre to make an appointment.
GP surgery review: wexham-road-surgery
Title: Receptionists
Rating: 5 out of 5
Visited: April 2023
Usually, the Doctors are great and redponds quickly. However, both me and my husband have been encouraged by the receptionists to purchase the medicines over the counter from the  pharmacy while it was clear thay the medicines have been recommended by the Doc.
GP surgery review: wexham-road-surgery
Title: Great service
Rating: 5 out of 5
Visited: September 2022
Helping me through the worst, this practice signifies what the NHS means to the people. I have been struggling with depression and with the support of the NHS today I am feeling better.
GP surgery review: bartlett-group-practice
Title: Unreliable
Rating: 1 out of 5
Visited: December 2023
We made an appointment for a flue vaccination; arriving at the practice, the appointment popped up on the screen after entering date of birth. After waiting for half an hour, we asked at the reception how long this was going to take, we were told the appointment had been cancelled (without any notice). First the lady said the nurse was sick but that was than changed to "you are not eligable for a vaccination" while none of that was mentioned when making the appointment. Reliability and truthfullness seem pretty important aspects to me at a GP's practice.
GP surgery review: bartlett-group-practice
Title: Brilliant service
Rating: 5 out of 5
Visited: May 2023
I submitted an online request form for myself and my daughter. We received confirmation of appointments very quickly. The clinicians we saw were professional, thorough and friendly. We feel that we are being looked after very well indeed. Thank you so much, Petra
GP surgery review: bartlett-group-practice
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
I had an ear infection. I rang at 8am and was 1 of 15. I waited and was answered within 10 mins. Receptionist was friendly and I was put on the am list for a call. Call was an hr later  and I was seen in person that morning for a diagnosis and medication. Very happy with service I received from all staff who are all working under difficult conditions. Thank you
GP surgery review: bartlett-group-practice
Title: Some issues but GP was wonderful…
Rating: 4 out of 5
Visited: May 2023
I understand issues at present (I work in education and feel pressures too). As many others, I had problems gaining a GP appointment after a text from my doctor - an issue shown on a blood test. Initial receptionist said (Ash Vale) after my explanation (long queue), I could not book an advance appointment and to phone at 8.00 am on the days my doctor was working. I really tried hard during my working hours but to no avail. I thought I could ring and book for either of the two practices (Frimley also). Surprisingly, I received a text from a second doctor with a date but no time mentioned. I replied to the link provided in the text to cancel. I work from 8.00am all day. Text reply was not helpful. I rang again and was in ‘the’ queue. I explained the dilemma of two doctors wishing to speak to me about the same issue. I asked for an appointment: own doctor (Frimley) and was given ‘sometime’ in the morning on a day three weeks later. I asked to cancel the second doctor again (Why waste their time?). All appeared well. I then, received three missed calls from the ‘cancelled’ doctor. My own doctor did ring on the newly appointed day (in the morning -but no time) and was lovely, courteous, understanding and attentive as always. Future appointments were discussed, agreed and arranged via my doctor for further tests and consultations to discuss. A huge relief. Doctors are working desperately hard as are many others, and are very much misunderstood and under appreciated re: expectations and workload. My suggestion to the practice (Ash Vale) would be further, effective,  training of receptionists to truly and completely ‘listen’ to the actual person at the end of the phone. Which practice should we initially contact for an appointment to speak to our own doctor? Reception (Frimley/Ash Vale ?) must provide an appointment in advance so we can consult with our doctor as they have requested. Please, truly listen to the caller in order to accommodate them despite the stresses you may be facing in the role. We are individuals. We have different issues. We cannot be ‘tarred with the same brush’. With this in mind, it may lessen your own stressful role in the practice. So today, I am extremely relieved that I have had a consultation with my doctor (Frimley). Despite knowing that she must be over-stretched, I was not rushed. My doctor reassured my long awaited concerns and was helpful and understanding as always. She organised further appointments in line with my working hours and availability. She reassured me that I was not ‘blacklisted’ after not answering the three missed phone calls from the second doctor, despite my efforts to cancel. A massive thank you. There is still faith in this system if we can get beyond Reception issues. Furthermore, also consider our preferred option for contact per appointment and time (home or mobile). This may result in missed calls and ineffective time wasting if the doctor rings on a different telephone. We too, are working.
GP surgery review: bartlett-group-practice
Title: 100% Inefficient - Not Fit For Purpose!
Rating: 1 out of 5
Visited: April 2023
I submitted a prescription 3 weeks ago. I went to collect from the pharmacy today and they inform me it has not been issued. I am now out of medications. Bartlett Practice is inefficient and not fit for purpose.

The service delivered by this practice has deteriorated beyond all recognition with it's inefficiencies and behaviours towards patients.

It is now poorly managed and someone need to be held accountable. But just like everything else in the NHS it is very badly run.
GP surgery review: bartlett-group-practice
Title: Appalling
Rating: 1 out of 5
Visited: March 2023
I have recently had a blood test.  This was a follow up test requested by the GP.  I received a text message to contact my GP, I assume to discuss the results.  I have now tried calling on 5 separate days exactly on the time the lines open.  But every day all the slots are taken.  I have tried booking online but, again, no slots are available.  My suggestion that the GP can speak to me at anytime over the next few days was met with "we can't book in advance".
So how on earth do you get to talk to a doctor?  And the doctor has asked to speak to me!  How do the elderly access the service?  I work for the NHS and see the chaos in our hospitals, particularly A&E, and this is part of the reason.  This review will be ignored of course or deleted.
GP surgery review: bartlett-group-practice
Title: Just impossible to get an appointment
Rating: 1 out of 5
Visited: February 2023
The automated telephone system just doesn't meet the patients needs. It is impossible to get an appointment. Tried for 2 days.. Once you get through your told  all appoints are allocated for today - ring 111. Option 2 on the telephone system - unable to answer your call - call back later..
There is no point being registered to this practice if you are unable to get an appointment to see your GP. This GP practice is funded in accordance with Carr-Hill formula - one payment criteria related to the number and type of patient registered - nice way to get funding without delivering the core "essential service". This practice is obviously very under resourced and unable to meet it's "essential services" obligations as a GP practice provider. Still trying to make an appointment...
GP surgery review: bartlett-group-practice
Title: Appalling surgery
Rating: 1 out of 5
Visited: February 2023
Moved to the surgery recently and have had nothing but issues. I'm a mother of two and have tried to get appointments for my children.
My most recent issue was yesterday and today. Firstly the telephone system is not fit for purpose. I tried calling at 8am foe an appointment, went through the options until it said "there is no-one to answer your call" and automatically hung up. 30 attempts later and at 8.14 I was finally placed in a queue about 30. I remained on hold for 45 minutes before finally speaking to a receptionist. She was curt (probably under pressure) and sarcastic about my complaint. I was offered a telephone call for the afternoon. The gp called later in the afternoon and just basically read me the same information I had found on the nhs website. I work in a hospital (hence remaining anonymous for this as professionally I am not able to self diagnose or diagnose family members) but did ask a colleague to look at my son and they suggested a course of antibiotics and a specific medication (that is cheap to source) due to other symptoms that are not clearly visible in the pictures that have been sent. I have called back and sat through the same loop system again and probably wasting another appointment as this could and should have been dealt with yesterday. Shame your practice doesn't seem to understand girft principles (get it right first time - ultimately enhances patient experience and saves unnecessarily wasted appointments. 
As previously mentioned I have remained anonymous on this post but will happily contact you or your patient manager to discuss further if you are able to provide an email address. Trying to contact anyone via phone in your surgery is an absolute misery and 9 times out of 10 the automated system sends you on a loop and hangs up as that department/area is understaffed or closed for sessions. 
The whole practice needs reviewing as I am sure the staff are not happy working the way it is with so many disgruntled patients coming through the doors or on the phone.
GP surgery review: bartlett-group-practice
Title: No Appointments
Rating: 2 out of 5
Visited: January 2023
I have had my telephone appointment cancelled twice now and gone from a timed slot to sometime during the day. I need a review of one of my medications and cannot do an econsult as they close it down very early from opening. My message said I could re book a suitable time online but there is no appointments. I was told yesterday that there are no slots and 'I have a Mobile phone so I can accept a call anytime! ' I was told that I need to take any issues up with my doctor when I speak to him next . I just need a medication review as I'm soon will be running out and there is nothing I can do . I appreciate everyone is stretched but I'm getting nowhere where my appointment have been changed twice and two weeks along from.the original date
GP surgery review: bartlett-group-practice
Title: Can't get an appoinment
Rating: 1 out of 5
Visited: December 2022
This is the second day I have waited for nearly an hour to try and get a telephone appointment with a doctor. I was told they are only taking emergency appointments so could I try again tomorrow? Which I am pretty sure will result in the same result. I am not a doctor so I do not know if my problem is urgent, nor, I expect does the receptionist. There has to be a far better way to help your clients. I have been with the practice for over 20 years and in the past it was much better. Now I feel like I am ignored.
GP surgery review: camberley-health-centre
Title: Very disappointed with the service and attitude
Rating: 1 out of 5
Visited: December 2023
I had a urinary infection, and as I can never get an appointment at the surgery, I took advantage of my employers GP telephone service (thought this would be helping our overburdened health service).  This process worked swimmingly, and the telephone GP said that I should take a urine sample to my registered GP for analysis.  He said this in a manner that had me believe that this isn’t an unreasonable or uncommon request.  After several weeks of attempting to do so, I managed to talk to the Medical Secretary, who said she would call me back.  She never called; she sent a text message.  I assume she wanted to avoid my right to reply.  The text read “See the doctors response; as it is his private team who are requesting this investigation, they should do it”.  This doesn’t appear to fit with the NHS values of “working together for patients”, “improving lives”, “quality of care” and “compassion”.  Appears to me that the surgery is worried about losing revenue.  Well they have lost a patient.  Registered with Frimley Station Road Surgery online on Thursday, confirmed registered on Friday, called at around 09:30 Monday for an appointment, and seen the GP at 10:50 the same day.  That’s the service everyone should be able to access!
GP surgery review: camberley-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
I am very impressed with Camberley Health Centre. I called at 10am and was seen by a doctor at 11.20. Very lovely and caring doctor. Can't fault them! This is in line with my previous experiences with them too.
GP surgery review: camberley-health-centre
Title: Bad receptionist
Rating: 2 out of 5
Visited: November 2022
I had my babies Vaccine today. I was delayed for 7 min for appointment due to delay in public transport. She was very rude to me and family send send us away telling that we are late. Yes, but while we are talking only she send us the msg that we are late and appointment were cancelled.
I dont feel like begging for this, but my childrens vacccine were due.
GP surgery review: camberley-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
I have been a patient with CHC for many years and have always found the staff extremely helpful. I would like to make a special mention of my GP who is always attentive and gives me time to discuss my concerns. Any further action required is dealt with quickly and efficiently. Thank you.
GP surgery review: camberley-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
I had an urgent problem and I was called back within 1 hour. 
My issue was dealt with quickly. The doctor was very helpful, compassionate and understanding.
GP surgery review: camberley-health-centre
Title: Very helpful
Rating: 4 out of 5
Visited: February 2022
Attended for cervical screening, I mentioned to the doctor that I was thinking of having a copper coil fitted so they arranged to do the STI tests for this at the same time to save having to make another appointment and to speed up the process
GP surgery review: camberley-health-centre
Title: Family surgery
Rating: 4 out of 5
Visited: February 2022
I have made multiple visits to my surgery over the last 2 years. The doctors and nurses are all so warm and welcoming, they care about making you better. If they are unable to see me due to covid-19 they have been available over the phone. The reception staff are the one thing I would say let's the surgery down from being 10/10. Speaking to certain staff is something to be desired as I have had difficulty stressing the need for appointments and miss communication with them. Some of the irritation from the reception staff could be covid-19 related due to pressure and stress, however coming from a service based key worked job myself it's still important to deliver service to patients.
GP surgery review: lightwater-surgery
Title: Misinformation
Rating: 4 out of 5
Visited: July 2023
Tried for 2 days to make an appointment with a particular GP but fully booked, no available appointment for this GP on online either(name was not displayed), no telephone consultation available either, would not pass the message even after disclosing the gravity of my health situation and thus imperative that I see or talk to GP when asked to make an appointment for a week or so in advance was told can not be done, but only on the day. This totally contravenes the surgery own website information as per below;


Pre-bookable Appointments (More Than 48 Hours In Advance)
Appointments are available to pre-book up to 3 weeks in advance for all GPs at the surgery. Most of these are in the afternoon, with a limited few in the morning.
We also release some appointments 48 hours in advance.
Appointments booked too far in advance causes an increase in patients not attending.
GP surgery review: lightwater-surgery
Title: No caring for children, knowing the virus
Rating: 1 out of 5
Visited: December 2022
They refuse to register my child temporary knowing he was u well and dangerous virus is around, I asked temporary registration for my child they told me to register my child permanent, the child have two addresses and I told I can not change the GP because of surgery waiting date and I do not know how long I am going to stay to this address and I need to move because is related with work and not suitable for children and some of my childless or have growing up children neighbors already complains about bikes and noise which I never had issue before. I explained but they had own decision, they told me, they spoke with partners and said I need to register permanent for my child to be checked, my child does not even go to school in that area.
GP surgery review: lightwater-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
My husband and I had to change GPs as we moved just out of Camberley. Lightwater Surgery is the exact opposite of our Camberley surgery - you actually get to see a doctor! It is efficiently run, yes you may have to wait on the phone for a bit, but you can get an appointment on the same day, the doctors are extremely efficient and thorough and they phone with results when necessary. If you have any problems they are always followed up. I can’t recommend this surgery enough, we are so grateful we had to change surgeries.
GP surgery review: lightwater-surgery
Title: Unhelpful Receptionists.
Rating: 1 out of 5
Visited: July 2022
At a pre-operation assessment the nurse found a problem which required me to see a doctor before the operation. I was told that if I explained this to the receptionist I would get an appointment as the operation date was fixed. I attended the surgery and explained. I was told that there are no appointments, received a Gallic shrug and  told, that's the way it is'. I queue up on the telephone each morning and when I am not  cut off and do get through - no appointments left today, try tomorrow. Looks like my op will be cancelled.
GP surgery review: lightwater-surgery
Title: Farcical
Rating: 2 out of 5
Visited: June 2022
This surgery really need to do something to make it more user friendly for its patient to make an appointment with the doctor/nurse of their own choice. Presently having a simultaneous system ( on line on  phone and face to face) is not very clever at all. Firstly some people do not have computer or smart phone, secondly if done face to face with the surgery at its opening time, the usual answer is that all the appointments are already taken for that day (one can not book in advance, that would be too convenient for the patients) So really Lightwater surgery please and try to organise your selves in order for everyone to be happy, present system is very unfair and one sided, and oh please do not start me with the phone and the length of time before one is put true.
GP surgery review: lightwater-surgery
Title: telephone apart
Rating: 5 out of 5
Visited: June 2022
nothing to say apart from ..how can one be 38th in a que precisely at 8 am...absolutely ridiculous...no wander people are complaining ..
GP surgery review: park-house-surgery
Title: Access needs to be improved.
Rating: 3 out of 5
Visited: March 2023
My experience overall of this practice is positive but there are some areas of improvement. Receptionists are very helpful and all the clinicians have been very good. However access to the surgery is difficult via econsult. You have a limited period to send in an econsult in the morning, normally only 1 hour. Although the wait times on the telephone are not long to relay the issue to reception, I find the lack of flexibility with econsult makes simple questions or requests more time consuming, especially if you are a busy working person.
GP surgery review: park-house-surgery
Title: Do they really care.
Rating: 2 out of 5
Visited: November 2022
Tried to report a medical problem at 17.00 hrs on 02/11/22 to enable a triage process to begin.  The system said that the surgery was not allowing such an action and to phone reception in the morning.
As I was due to have a flu jab at 14.05 the following day, I waited till then and then asked reception while I was there whether I could get an appointment as I couldn't get to online triage  triage and was told I would have to phone reception the following morning! This is crazy!
GP surgery review: park-road-group-practice
Title: Good luck trying to speak or see an actual Gp
Rating: 2 out of 5
Visited: November 2023
Good luck to anyone if you want to speak or see an actual GP here. This whole year where I have needed to use GP services they either give me a paramedic or a pharmacist. 
For example, I had extremely dangerously high blood pressure and I was given a paramedic over the phone to speak to. Eventually, after 3 weeks of persistence I saw a nurse. The surgery needs massive improvement and needs to start seeing people again.
GP surgery review: park-road-group-practice
Title: Phone calls dropped
Rating: 1 out of 5
Visited: August 2023
The surgery has recently started using an app-based phone system, which is dropping calls. You wait all day for a doctor to call, and when you answer, the call is immediately dropped. You then have to call the surgery back and start the process all over again. Staff have acknowledged there's a problem, but nothing is being done about it.
GP surgery review: park-road-group-practice
Title: Mixed bag!!
Rating: 3 out of 5
Visited: June 2023
I've had some great support from this surgery, very supportive and understanding and then I've had issues with getting my prescriptions sorted.  My biggest gripe is not actually against the surgery, its the Online Consultation Service (if you can call it that).  I had a simple request for some blood tests and med review.  I had to answer 126 Questions before I could submit.  About 5 before the end it asked if I had ever had a blood clot and when I answered yes it wanted me to go to A&E as if they didn't have enough to do already!!  Being able to book online and not clogging up the receptionist phones or waiting for 30 minutes is great. However, it took me about 20 minutes to complete !!!  Just appalling.   I'm sorry to have to complain about the practices as the are not all bad, but that system is just the worst!
GP surgery review: park-road-group-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: February 2023
Probably the worst practice in the area. Very dismissible attitude of staff, and it seems no communication between anyone as you have to explain yourself to a new person every time. If you are not a pensioner they do not care. No sense of urgency or any duty of care. Every person i know who attends this practice is extremely unhappy at the service they provide.