janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: stalham-staithe-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Your review:  I recently had a burn on my hand which got infected.
As I was away in Surrey I visited a pharmacy for advice. They insisted that it needed urgent treatment. I went to one of their local doctors who refused to see me as a temporary patient and advised me to visit a&e.
So, I called Staithe surgery and they couldn’t have been more helpful. The receptionist was excellent as was doctor. He sent a prescription to the local pharmacy where I was staying and the infection in my hand has gone.
Just wanted to say how much I valued their help.
GP surgery review: stalham-staithe-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Very friendly and helpful staff, always very well looked after and on time even during this very difficult time of covid restrictions.
GP surgery review: stalham-staithe-surgery
Title: Organised, supportive & Efficient Practice
Rating: 5 out of 5
Visited: August 2022
Thankyou to all reception staff, dispensers, Doctors, practice nurses, & managers.
Having had a very difficult year, I have found staff to be supportive & efficient, with GP call backs to update me on next steps very reassuring. 
The past two years have been very difficult with COVID & I have always found the practice to remain focused on meeting patients needs & I have always observed doctors and nursing staff have demonstrated consistently that they really do care & have you, the patients interests at heart.
Huge thank you to everyone there- especially working in such difficult times. I will bring in some more chocolates soon 😊💐
GP surgery review: bacon-road-medical-centre
Title: Fantastic GP Appointment
Rating: 5 out of 5
Visited: August 2022
Called the practice and got an appointment for 20 minutes later. The doctor was a junior doctor and was very clear and understanding. She was very thorough and explained to me at all times what she was doing and thinking, the whole thing was really reassuring.
GP surgery review: beechcroft-and-old-palace
Title: Outstanding service
Rating: 5 out of 5
Visited: July 2023
This has got to be one of the best surgeries that I’ve been to. Not only today did they manage to get my prescription to my nominated pharmacy within an hour of me ordering it, but they are always amazing. The last year I’ve been unwell and they have managed to get me into the surgery and through telephone consultations without any hassle! Even worked around my work schedule. This is just the best surgery, amazing reception team who know what they are talking about and staff who work behind the scenes are just fabulous
GP surgery review: beechcroft-and-old-palace
Title: Outstanding staff
Rating: 5 out of 5
Visited: April 2023
I am new to the practice and can honestly say from reception and my experience in general this surgery is 100% amazing.  Little mention to the amazing HCA as well as she is lovely
GP surgery review: beechcroft-and-old-palace
Title: excellent service
Rating: 5 out of 5
Visited: August 2022
I called into the pharmacy to check out a minor problem , was advised to be seen by the surgery. When phoned the receptionist was extremely helpful and got me a appointment the next day. Nurse practitioner was very good took time to explain what it was and referred me to the hand surgeon . Also explained what do do if symptoms change before I am seen. Thank you all very much
GP surgery review: beechcroft-and-old-palace
Title: Great nurse
Rating: 5 out of 5
Visited: January 2022
I just wanted to leave a review for a Nurse within the practice who completed my asthma review this morning. She is a credit to the surgery and you can tell she is passionate about her work and providing a calm, informative and compassionate consultation. Thank you!
GP surgery review: castle-partnership
Title: Very quick to get you out of the office
Rating: 1 out of 5
Visited: August 2022
Every time I manage to speak to a GP or nurse they are very quick to get me out of the door/off the phone, no time to give my full concerns or ask questions. They are very quick to brush off any concerns I have and I feel they never take me seriously. Whenever we speak it always is a passive aggressive tone as if to say my concerns aren’t relevant. It has come to the point to being hesitant or completely avoidant of going to the surgery for health concerns.
GP surgery review: castle-partnership
Title: Excellent caring practice
Rating: 5 out of 5
Visited: April 2022
I would like to praise the Doctors and Receptionists on their caring approach to dealing with many health concerns for my elderly Mum Marjorie Spears.
When contacting surgery the receptionists are always empathetic, and very reassuring, and the Doctors have been very good at calling  me to discuss any medical needs for my Mum, in a world where there is so much criticism for the NHS, I would like to congratulate them on their approach care 
Denise Clayton
GP surgery review: east-norwich-medical-partnership
Title: Varying degrees of success
Rating: 2 out of 5
Visited: December 2023
I have been registered with the GP for the past year since moving back to the area.

I would have to say the care received for myself and husband have been very up and down. Perhaps if I was local and been with the GP for decades it would be different.

Nonetheless, I have yet to speak to my allocated GP which in turn causes inconsistent care as every time I have to repeat myself (same for husband).  This never happened with either of my previous GP's.

Telephone calls I get are either past the expected time advised  in the evening or not at all which in turn means they are likely to be missed.  
*Never happened with previous GP's

I find it difficult to make appointments by telephone due to work but only offer telephone ones so I don't expect I will ever see my GP unless I am on my knees.
Unable to get an appointment due to GP sickness or get a call from a different GP who has no insight about my history. It is concerning to think that I can't contact my GP for help because there aren't enough GP's well enough to run clinics in the Practice.
*Never happened with previous GP's

I totally understand the pressures of NHS, but good communication and consistency needs to improve. I feel my health and wellbeing  deminish but don't have any faith in the support I can get.

I will see how it goes in the next year, but it is highly likely I will change my GP. Unfortunately this has been the worse GP service I have ever received.
GP surgery review: east-norwich-medical-partnership
Title: An abomination
Rating: 1 out of 5
Visited: May 2023
I have been very unwell for 3 weeks and tried to see a GP. I was told that I could not see a GP and all I was offered was a phone call next week, in the morning....between 9am and 2pm! If that doesn't tell you how bad this place is. I have now registered with another GP surgery and hope that this surgery has a good hard look at it's practice. They do not care one bit.
GP surgery review: east-norwich-medical-partnership
Title: Excellent service
Rating: 5 out of 5
Visited: February 2023
I wanted to share my experience as not enough good press is given to surgeries who go above and beyond. I called reception fairly late in the day about an issue that was really troubling me, and I was desperate to get help. I was unable to get through earlier in the day and I was at work, so I couldn't wait in the call queue. Thats life! 

I got through to a lovely receptionist who listened to my problem. I was told they had 2 doctors off sick, and that they would still ask the duty GP to call me back as it was urgent. I was aware that it was coming to the end of the working day, so my expectation was that I would probably not get a call back until the morning. But at almost 9pm at night the duty GP still called me and listened to my issues and sorted some medication out for me, and I felt really supported and listened to. That GP was probably working since 8am and I really appreciated that he felt it was important enough for him to help me, despite it being late.  For this I will be eternally grateful, because it is not often that I need to ask for help, so it was really reassuring that I was able to access care I needed, when I needed it. 

Thank you to all involved, from Reception, to the GP. You are good people and thank you for caring about your patients, contrary to what some members of the public think.
GP surgery review: east-norwich-medical-partnership
Title: Poor service, rude receptionist
Rating: 1 out of 5
Visited: January 2023
After waiting a week in middle of Nov 2022, for blood test for HRT, waited another 10 days for call back from GP to discuss blood results, then put on wrong HRT. Phoned Jan 2023, was told phone back would be between 10am-2pm, eventually got call at 17.40 & missed call. Phoned next day to make another appointment & got told it would be a call from GP not face to face. Told receptionist about the time I should have received call the day before and the delay, she replied I had to be patient, so I said well maybe if you told the patient this or extended the time span they would understand better and with that she hung up on me. So rude. Have never had a good experience at this surgery, the review's are mainly 1 star and we can't all be wrong. If I could give it less than 1 star I would.
GP surgery review: east-norwich-medical-partnership
Title: Excellent support and timely responses.
Rating: 5 out of 5
Visited: October 2022
Over a period of past few weeks all requests for attention and assistance have been dealt with effectively and speedily.
Thank you all.
GP surgery review: east-norwich-medical-partnership
Title: Extremely efficient
Rating: 5 out of 5
Visited: August 2022
So pleased with the efficient service I received. Felt the doctor was very thorough and went above my expectations. Also receptionist were very helpful upon booking a blood test.
GP surgery review: east-norwich-medical-partnership
Title: Under rated practice
Rating: 5 out of 5
Visited: August 2022
Over the past months this surgery has had a lot of negative feedback…
For me I’d like to change that…yesterday 24th Aug I called at 8am was first in the queue. The member of staff was very polite and sympathetic to my issue…was given an appointment for a call back from the doctor which I received in the allotted time, we discussed my issues at length even had a bit of banter which made me chuckle…A request for another blood test was successful with appointment for  the following day..My experience with nurse was very reassuring, all was very relaxed very informative…

I feel over the last couple of years this practice has had far too much bad feed back, for me during the whole Covid impact the staff have been very supportive towards me never had an issue with appointments or call backs…Back in March when I actually contacted Covid I had 2 calls from 2 separate doctors checking on me to hear how I was coping….
The staff seem to have had new an insight into patients well being whether this is from staff training or the introduction of new members of staff…
If I could change one thing about this practice is their heating system it’s under flood heating which is not easily controlled, just think of the money that could be saved put to better use if this was resolved..
GP surgery review: east-norwich-medical-partnership
Title: Excellent service
Rating: 5 out of 5
Visited: July 2022
I made an appointment for my Dad via the website. He was given a morning telephone appointment and the call came early in the day as promised. Having spoken with the Dr he was called straight down to the surgery for an ECG and within two hours was admitted to hospital. Thank you to the doctor and surgery staff for the excellent care provided on the day.
GP surgery review: east-norwich-medical-partnership
Title: Excellent Patient Experience
Rating: 5 out of 5
Visited: May 2022
I recently received an excellent service from the Sprowston Practice team. My initial contact was via e-mail which was promptly responded to, and an appointment made for a GP to call me 2 days later. The excellent GP I spoke to was very understanding they provided me with lots of links to reading material in relation to my query, explaining everything clearly and answered all my questions they also onward referred me to theFirst Contact service.  First contact called me within 2 days of speaking with the GP and made an appointment for a week later. The Health Care Professional I saw at Lionwood was excellent, very thorough and provided me with lots of self help material. The pathway through the practice has been quick, simple and effective providing an excellent patient experience. All the members of staff I have spoken to or had electronic interaction with have been courteous and accommodating -  nothing has been too much trouble so thank you.
GP surgery review: east-norwich-medical-partnership
Title: First class service
Rating: 5 out of 5
Visited: March 2022
Phoned up in morning doctor phoned back very quickly and within hour went to surgery . First class service from everyone Thankyou
GP surgery review: hellesdon-medical-practice
Title: Awful GP practice
Rating: 1 out of 5
Visited: September 2022
My partner has been with this surgery for 20 years. I'm now living with him and tried to register as a new patient. Was emailed to say I'm out of the catchment area.
I called the next day and explained my circumstances...
They told me that my boyfriend should find a new Doctors too!!!!
GP surgery review: hellesdon-medical-practice
Title: So supportive
Rating: 5 out of 5
Visited: August 2022
I have been going to this practice for multiple appointments over the last 3-4 months for an ongoing health problem and I cannot express enough how amazing my GP has been at really listening to me and trusting that I feel that there is something off, every time I go to an appointment I might not get the results from a test I was hoping for but they always have a next step and talk it through with me in a very sympathetic way. I could not fault any of my experience at this doctors surgery recently, they have been great
GP surgery review: hellesdon-medical-practice
Title: kind and help full
Rating: 5 out of 5
Visited: May 2022
Sorted out all my problems from the start of covid till now. 
perfect practice for me. reception sent me to appropriate person depending on my problem and referred me to n and n when symptoms required it .
offered me a pre diabetic course when may blood test suggested it.
even ran slightly into extra time when worried about an extra problem I had. 
thankyou
GP surgery review: hellesdon-medical-practice
Title: Reassuring care
Rating: 4 out of 5
Visited: March 2022
I had concerns over breast symptoms. I was given a phone consultation which was followed up the same afternoon with a physical examination.
I was very reassured and felt cared for
GP surgery review: lakenham-surgery
Title: Fantastic Service Today
Rating: 5 out of 5
Visited: April 2023
Today I emailed the practice for an asthma review and was phoned with in the hour and offered a cancellation app that same day. I met the new asthma nurse who was amazing, kind, listened to me, she cared and offered me a new perspective on my care. She supported me to look at a new care plan and a new medication. 
So friendly and kind.

In addition to this - I phoned the practice today to make a GP phone appointment - I was called back today by a lovely GP, again I felt listened to - I was given all the correct help and advice and felt very good about the appointment. 
I needed to make some follow up blood and health checks and was in practice for my asthma review so took the opportunity to speak to the reception team - I was greeted by a lovely staff member who helped me navigate the advice I’d been given and supported me and found me 2 very convenient appointments - both with in a few days so I don’t have to wait weeks for tests.

Overall I would say this is one of the best experiences I’ve had with any NHS branch. I felt valued and cared for. The team at Lakenham were amazing today !!!
GP surgery review: lakenham-surgery
Title: Horrible rude receptionist
Rating: 1 out of 5
Visited: July 2022
I'm a foster carer and I visited the surgery on 19/07/2022 during the heatwave with my 3 year old daughter and my underaged foster child. A  welcomed us by saying get out you have no mask. She then offered a mask only to the underaged foster boy and asked me and my daughter to get out and wait in the heat. When I asked for a mask as it's too hot to wait outside with a child I was refused one also asked to leave the entrance. In a very impolite manner then A sent us out in the heat ridiculing us in front of other patients unecessarily with no sign of apology or understanding of what she was doing. It's a shame for the nurses and doctors that are great here to have this reception.
GP surgery review: lakenham-surgery
Title: Fantastic office manager
Rating: 4 out of 5
Visited: April 2022
I just wanted to say you have a fantastic office manager, he saw I was in trouble and he 
intervened and helped me.  A massive thank you to you. Without your kindness and compassion, I was going to be fobbed off to a pharmacist.
GP surgery review: lakenham-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: April 2022
Sent an online form message late last night  Doc called at 8:30am today. I missed it, she called back at 2pm, I got an appointment for 2:30 at which she organised a referral. All in less than 24 hours. Well impressed!
GP surgery review: lakenham-surgery
Title: Fabulous staff and reception team.
Rating: 5 out of 5
Visited: March 2022
I would just like to say what a fabulous team of doctors, nurses, reception and administrative team this surgery has. 
I always find them so helpful and supportive in all health matters. The doctors / nurses give very good support and in-depth knowledge on all health matters. 
On one occasion dealing with mental health issues my doctor was excellent in this area. So compassionate and truly cared about my well being. He gave me all the information and support I needed. The practice nurse was so caring when carrying out certain investigations. Putting me at ease. Showing empathy and truly understanding my concerns. Such a wonderful young woman. 
The reception team are always pleasant and helpful. The practice manager is very accessible. 
Each and every member of staff is dedicated to caring for the patients. They have a great mannerism with children too. They have coped well in the recent pandemic at making appointments and home visits possible by an easy to access system. 
All the staff at this practice should be so proud of their achievements. I highly recommend this surgery.
GP surgery review: lawson-road-surgery
Title: helpful information
Rating: 5 out of 5
Visited: July 2023
I would like the thank reception for clarifying the prescription procedure due to the issues myself and my husband have had with Boots Lawson Road Surgery.
I have changed pharmacies today and hope our prescriptions will be ready on time from now on.
GP surgery review: lawson-road-surgery
Title: Bad experience
Rating: 1 out of 5
Visited: January 2023
20 days ago I got an appointment for today to have my annual health review. Yesterday I was contacted to move my appointment. From the afternoon it was moved to the morning.  This morning they call me to move the appointment further to another day. I told  them that any day in the afternoon would be fine (for work reasons I can't have other free mornings). Nothing to do, they can't give me any appointments for the afternoon, appointment cancelled. I am pretty disappointed about that, I lost a day of work unnecessarily and I will not be able to have my annual health review.
GP surgery review: lawson-road-surgery
Title: Extremely helpful, calm and polite
Rating: 5 out of 5
Visited: November 2022
Great help today from a lady on reception (apologies I didn't get a name) with an issue regarding online medication ordering on behalf of my daughter who is disabled and is the patient. As the desk receptionist was busy with another patient, a lady came out from behind reception to assist me rather than have me wait too long. I was having an on-line prescription ordering issue and I get quite anxious about things relating to my child particularly as my help is now remote since she moved, so may have come off a bit crabby (Apologies if I did). The lady could not have been more helpful, patiently explaining things a number of times. The problem was soon resolved with the added help of the Boots pharmacy. My contacts with the practice at Lawson Rd since my daughter has moved could not have been more positive. I feel I wanted to give credit to the reception team generally but especially today. Thank you.
GP surgery review: lawson-road-surgery
Title: Best Doctors surgery ever ! All staff excellent !
Rating: 5 out of 5
Visited: July 2022
I very recently (finally!) changed doctor surgeries after 35yrs , and thankfully Im now at Lawson Rd. They are so good !
My old doctors were rubbish and i gave them plenty of chances after being with them for 35yrs !! Never even really seen the same doctor! Annoyingly, I accepted this as ‘normal service’ as a busy NHS but i was very wrong!! My new doctor’s surgery is at ‘Lawson Rd surgery’ and they are excellent!!!!, ! Truly amazing care, and a very helpful interest in my health issues!
Plus i even just received a phone call ag 8,00pm with a action plan ref bloods etc . I did tell my Doctor to go home as it was late and she shouldnt be working that late!
Once again brilliant care Team Lawson Road surgery!!
Thank you
(PS unfortunately the date of this review may not be the same time the Dr phoned me at home! The review didn’t post first time as i used a emoji , so ive now reposted this review)
GP surgery review: lawson-road-surgery
Title: Poor phone manner
Rating: 2 out of 5
Visited: July 2022
I have rang this morning to say I can't take my appointment as I'm on holiday, he couldn't offer me anything else and said I have to keep ringing up , it had taken me 35 minutes to speak to him , I work full-time and away from home so it not easy to ring , but his attitude on phone wasn't great towards me,
GP surgery review: lawson-road-surgery
Title: Receptionist
Rating: 1 out of 5
Visited: June 2022
When calling up after waiting two weeks for a call back after sending in a e consultation. I decided to call them up in which the receptionist was very rude, she then states well the surgery is open every day.
GP surgery review: lawson-road-surgery
Title: Couldn't have asked for more. Great practice
Rating: 5 out of 5
Visited: March 2022
Over the few weeks before my father passed away we received excellent care and support from everyone. The reception staff always took time to understand and always involved a doctor when they felt it was needed. The doctors, 3 were involved, were all superb, always taking time to visit, or call or speak with us as required, kept in contact with the community care and nursing team, and made sure we understood what was happening and what was needed. The pharmacy, although not strictly part of the practice, also deserve praise as they always had the many prescriptions ready and waiting and clearly had some understanding of what we were going through.
GP surgery review: magdalen-medical-practice
Title: Exemplary
Rating: 5 out of 5
Visited: August 2023
I have a had a few dealings with the drs and nurses over the past couple of months for some health issue and the staff are all second to none. I have been so well looked after. Reception staff are also helpful and friendly too. Very grateful to be a patient at this surgery.
GP surgery review: magdalen-medical-practice
Title: Great receptionist
Rating: 5 out of 5
Visited: March 2023
Whilst visiting the practise last week I was surprised at how cheerful & friendly the receptionist was. Surgery receptionists generally get a bad reputation but this was not my experience. I was greeted with a warm smile & although I had an unusual question for her, she sought advice from a colleague & returned to me. She was friendly, helpful & cheerful throughout my visit. It made me feel welcome & at ease. Well done.