janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: four-acre-health-centre
Title: Shocking treatment
Rating: 1 out of 5
Visited: January 2023
Absolutely shocking practice. Can't get an after work appointment as the GPS don't work after 5.30pm despite being open til 6.30pm. Told to take a day off work instead. These don't care remotely about their patients. You want to know what they think of the people they serve, go speak to their patients, sadly my experience is the norm. This used to be a fantastic surgery.
GP surgery review: four-acre-health-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: July 2022
I called the practice at 8:40, the receptionist was friendly and offered me an appointment at 10:30. I saw the nurse practitioner who listened to me and assessed me and prescribed antibiotics which I collected straight away. This is excellent service
GP surgery review: four-acre-health-centre
Title: Stocking practice
Rating: 1 out of 5
Visited: May 2022
My partner went to get an appointment to see his Dr after coming out of hospital after a heart attack, to which he was told he couldn't see 1 or even get a phone call of a Dr unless he comes back at 8 am in the the morning & stands in que, & maybe still can be able to get an appointment, the staff are so rode to  everyone, the only way you'd get an appointment in this place is if your dead.
GP surgery review: four-acre-health-centre
Title: Lovely GP
Rating: 5 out of 5
Visited: April 2022
Summited a e-consultation for my daughter and I had call same day , GP who I spoke to was lovely receptionist are always helpful when I have needed to call.
GP surgery review: four-acre-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
First class experience, the receptionists are very helpful and accommodating and the Doctors thoroughly professional and empathetic. 
People tend to forget that this practice serves many people in the borough and strive to do their very best everyday. 
Well done!
GP surgery review: four-acre-health-centre
Title: Great friendly surgery
Rating: 5 out of 5
Visited: March 2022
I personally won't change my Doctors. The staff at Four Acre surgery have always been very helpful. Yes, it can be a little difficult to get an appointment but it's no different from trying to get an appointment at my dentist! Some of the staff have been there for a very long time, so I imagine that they enjoy working there, which is great. If so many people kept their appointments as they should do as the surgery have so many patients make appointments and then they don't turn up, there would be less of an issue for others to get an appointment. Staff have always been polite, friendly and helpful.The surgery has always been clean and tidy too.
GP surgery review: four-acre-health-centre
Title: Smear test
Rating: 1 out of 5
Visited: January 2022
I turned up early for my smear test.  My first since 2017.  8.50am was my scheduled slot and there was no one else in the waiting room.  I was early because the last time I attended for an appointment i turned up on time but a slow queue meant i was marked as attending late and I was turned away without discussion.  That had been a mental health appointment.

Today I sat waiting over 15 minutes before i was called, no apology for the delay.  I was already stressed.  There were people in the corridor as i entered the room and before the door was shut the nurse asked in a loud voice if i was here for a smear.  Hardly discreet.  Having a smear is an extremely intimate and stressful experience.  I was not relaxed and my experience to that point was not helping.  The process failed and I will have to be referred to try again.  I haven't decided if I will go yet.  I fully understand why women don't want to go for a smear.  The blase treatment could not be put down to a busy day because I was the first patient.  I live in a deprived area so maybe attitudes have something to do with it.  Maybe if I' turned up in a suit i'd have been treated better.  

Please take more care with the women who come to the surgery for a smear.  It maybe nothing to the nurse administering the test but it could be a hugely brave step for the woman on the table.
GP surgery review: longton-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
From first phone call to face to face appointment referral for hospital tests then results all in less then 2 weeks thank you Longton Lane surgery you do a great job.
GP surgery review: longton-medical-centre
Title: Really helpful
Rating: 5 out of 5
Visited: August 2022
I arrived at 5.40pm on a Friday as I had lost some medication and needed an emergency prescription, all of the staff were so helpful and kind, they went out of their way to help me and I am very grateful to be at this practise they are always so accommodating and help as much as they can.
GP surgery review: longton-medical-centre
Title: Am amazing practice!
Rating: 5 out of 5
Visited: April 2022
:  This gp practice, on every occasion, the staff including the admin and GP go above and beyond. I've never had a negative experience, they are kind, caring and in my personal experience, have always treated me with kindness and respect.
I've moved around the country and had lots of differing experiences of gps and Longton is the one I refer to for postive. I always state I have a lovely gp surgery, they are always professional, caring and have never made me feel like a hindrance and I do have multiple health issues.
I just wanted to say Thank you because when I unwell I know I'm going to be treated appropriately when I contact the medical centre.
GP surgery review: mill-street-medical-ctr.
Title: Phone call back
Rating: 2 out of 5
Visited: June 2023
I phoned for a call back this morning.i got through around half eight and was told the appointments are full,how can they be full, they've only been open half an hour
GP surgery review: mill-street-medical-ctr.
Title: Good serving
Rating: 4 out of 5
Visited: March 2023
Yesterday I registered with Patch.
I completed a consultation about 12noon, received a phone call about 3:45 and was given a face to face consultation for 4:30. This was excellent service and I feel you hear so much negativity about appointment systems that such an efficient service needs to be acknowledged.
GP surgery review: mill-street-medical-ctr.
Title: Bring my locum doctor back!
Rating: 3 out of 5
Visited: February 2023
I very rearly if ever went to the doctor, I waited two months and decided I couldn't bare what was happening to me any more, booked an appointed and had a locum doctor, who was one of the most helpful GPs Ive had. They couldn't do enough for me. my journey from then on turned into a more issues. They helped me so much for three months and then unfortunately moved to a permanent practice. The last two visits my GP didn't seem interested or helpful, and told me we can't help you and stick to your specialist - I thought I was doing the NHS a favour not putting the three separate issues on them, and have paid for issues I didn't need to. This person has left me sad. GPS I understand have long days, but I do too, and for 10 clients I see in a day, I can't afford to be rude to one of them, or knock them when they are down. I will make sure I see someone else.
GP surgery review: mill-street-medical-ctr.
Title: Great Service
Rating: 5 out of 5
Visited: February 2023
I have to comment on my recent dealings with the surgery. I was sent for a blood test and following results I was contacted immediately and gad a face to face review with the doctor the same day. I received a referral to hospital the following day and I am receiving treatment. I gave foun reception staff to be polite and accomodating and all staff to be proffesional and polite. Great doctors surgery.
GP surgery review: mill-street-medical-ctr.
Title: Inept at providing repeat prescriptions
Rating: 1 out of 5
Visited: November 2022
I had to have a full hysterectomy due to cancer last year at 37 so need HRT patches as a result to deal with the symptoms caused by that. For some reason, this practice hates prescribing me my HRT patches! Every time I try to reorder, there is some kind of issue yet they never tell me there's an issue until I need to collect the prescription and it's not there. I also asked to register for online access months ago and still waiting. It shouldn't be this hard! It shouldn't feel like a battle every time you require repeat medication! There's enough to deal with without the added stress of inept GPs/staff. I'm leaving and registering with a new practice as I just cannot take it any longer!
GP surgery review: mill-street-medical-ctr.
Title: Appalling surgery
Rating: 1 out of 5
Visited: November 2022
Impossible to see a doctor ( I've been registered for 2 years and never seen my doctor!) My annual reviews constantly get cancelled due to staff sickness , fobbed off with tablets and left to get on with it.... disgraceful.
GP surgery review: mill-street-medical-ctr.
Title: A big thank you
Rating: 5 out of 5
Visited: September 2022
I became extremely worried about a medical condition and having followed the advice of the reception team I completed the econsult form and having appraised the reception team I was contacted by a doctor who discussed with me my symptoms and within the hour I was seen, reassured about my symptoms and offered other support. None of us like change but a system here that I could not fault. A big thank you Mill Street medical centre.
GP surgery review: park-house-surgery
Title: Caring practice
Rating: 5 out of 5
Visited: October 2023
I called in today for my Covid and flu jabs. I was welcomed by a lovely smiling face, as I always am at this practice. The clinicians and all the staff are always so caring and really listen to you. 
Thank you, please don't change
GP surgery review: park-house-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: April 2023
I have been into the practice this morning.  The reception staff are so kind and helpful. 
The clinician I saw was so nice, patient and kind.
She explained everything to me, she was a delight to speak to and very professional. 
I highly recommend this practice never change
GP surgery review: park-house-surgery
Title: Telephone consultation
Rating: 4 out of 5
Visited: March 2023
Surgery phoned as planned & I explained my situation.I was then told it was quite normal ( to put on 1st in weight) after being immobile for 12 months due to blocked artery in leg.I can't remember the ladies name who I spoke with,but she was very nice & explained things clearly
GP surgery review: park-house-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
My first dealings with surgery this morning after registering with them. Excellent service and communication. My issue was dealt with immediately and I had 2 phone calls confirming what had been done.  Very impressed.  Thankyou
GP surgery review: park-house-surgery
Title: Fantastic Experience with Advanced Nurse Practitioner
Rating: 5 out of 5
Visited: March 2023
I visited the practice today, and could not have been looked after better.  I phoned as soon as the practice had opened and had an appointment for 10.30. The nurse practitioner was lovely and extremely thorough.  She went out of her way to help me, arranged the tests I needed and put my mind at rest.  A great experience, thank you.
GP surgery review: park-house-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: February 2023
Excellent service they have been so helpful you can message on the website you get a reply very quickly very professional thanks once again for all your help.
GP surgery review: park-house-surgery
Title: Very poor service
Rating: 1 out of 5
Visited: February 2023
I am trying to reach the surgery to order medication for the last week. This evening(22.02.2023) I called the surgery at 17.00 and until the end of the day at 18.30 I waited on the call line without any success. This is not my first time having had issues with this surgery. I called @2 weeks ago asking for an apt with a GP in regards to a medical problem and I have been booked with the physiotherapist(he was brilliant and he agreed with me that my apt supposed to be with GP not with him) my problem was not about pain. Disgusting service and irresponsible receptionist. I can't understand how I can wait for 1 h and 30 minutes on both lines the prescription and booking lines.
GP surgery review: park-house-surgery
Title: Rude
Rating: 1 out of 5
Visited: November 2022
I’ve been putting off going to the doctors about an issue for months. 
When I went for my appointment I felt rushed by the doctor. They showed little compassion, interest or understanding in my issue or circumstances. At some points they were outright hostile in their language and indirectly accused me of lying.
After visiting I’ve felt worse and belittled by the doctor. I regret even making the appointment and this experience makes me hesitant about reaching out for assistance again.
GP surgery review: park-house-surgery
Title: Great surgery
Rating: 5 out of 5
Visited: October 2022
I have to praise the doctor who phoned me Tuesday the doctor reminded me of a doctor who I was under I thought I'd finished with needles when I went for my Covid jab the doctor was very apologetic for sending me for further blood tests the doctor explained to me they was needed for a conformation I only have one problem if I have to fill forms in I have to say who my doctor is I don't know who is my doctor I'm glad I stayed best surgery in st Helens I like their triage system as it saves going to the surgery more surgery should adopt this as the doctors can see more patients I'm with this surgery forever as I love the doctors and the staff
GP surgery review: park-house-surgery
Title: Love the practice
Rating: 5 out of 5
Visited: September 2022
I have to really recommend this surgery the consultation by the doctor and if I didn't understand it the staff at the surgery for explaing it to me thanks I'm glad I'm with you
GP surgery review: rainbow-medical-centre
Title: Appointments
Rating: 3 out of 5
Visited: April 2023
Gp fantastic once you get to see a Gp as for robins lane receptions absolutely shocking how they talk down to you having suffering with anxiety crying to receptionists to be told at 8am no appointments left got that bad that my anxiety has got worse the thought of ringing them to see a Gp as the staff are awful they need caring compassion staff and this is what is letting this Gp practice down
GP surgery review: rainbow-medical-centre
Title: eConsult what a waste of time
Rating: 2 out of 5
Visited: September 2022
Why does Rainbow Medical operate eConsult.
As a patient your continuously told to use eConsult first before phoning.  Yet your eConsult service only ever operates Monday to Friday 7am to 9am so what exactly is the point of it?

Are health issues only a Monday to Friday between 7am - 9am issue, No they are a 24/7 issues for the public.

Suggest Rainbow Medical do some serious reorganization of there eConsult service to provide better patient care an outcomes.   Most GP providers providing a eConsult service during the full operating hours of GP practice with a number of providers facilitating a 24/7 eConsult submission.  Rainbow Medical definitely needs to look at best practices from these surgery's and improve your services drastically.
GP surgery review: rainbow-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: July 2022
This has always been my GP and have never had a bad experience.  They are a busy practice and it can be hard to get thru to book an appointment,  I think all GP practicesarethe same at the moment.  The GP's, Nurses and Admin staff are always helpfull, friendly and efficient.  A very busy practice I would recommend either surgery to anyone looking for a new GP
GP surgery review: rainbow-medical-centre
Title: Efficient and Friendly Service
Rating: 5 out of 5
Visited: July 2022
I came for a visit today and saw one of the Nurses, who was wonderful,she took the time to answer any questions i had, asked me several times if i was unsure of anything, even took the time to draw me a diagram to explain things more clearly regarding the problem i was describing. I didnt feel rushed at all, and felt completely at ease. Thankyou for a wonderful & friendly experience.
GP surgery review: rainbow-medical-centre
Title: Worst GP service I have ever had
Rating: 1 out of 5
Visited: July 2022
Worst GP service I have ever had.
Staff are not helpful, say they will call you back but never do!
Have wait ridiculous amounts of times for simple things such as fit note to be told and ANP is not able to do it which is complete untrue
Under NHS guidelines GP, ANP, Physio, OT are all able to issue fit notes, perhaps this practice needs to ensure they are working to latest guidelines to ensure they provide the most effective services to there patients
GP surgery review: rainbow-medical-centre
Title: Great customer service
Rating: 5 out of 5
Visited: July 2022
Have been left very impressed following a call to reception.

The receptionist I spoke to, couldn't have been more helpful, providing me calm instructions of how to progress the issue I was enquiring about, and taking their time to ensure I both understood and was happy to proceed.

Due to the sensitive nature of the enquiry, I had initially been a little impatient and flustered on the call, but the calm and helpful nature of the manner in which the receptionist conversed with me, put me at ease and led to me being very happy with the advice provided and professional and caring nature of the receptionist.

Well done Rainbow Medical Centre.
GP surgery review: rainbow-medical-centre
Title: E-Consult and Appointments what a joke of a system
Rating: 1 out of 5
Visited: July 2022
Need an appointment with this practice forget it, never going to happen.
Your told to use e-consult but they turn off there e-consult service at 9am every day so not even available and turn on it back on untill 6am the following day, what joke of a system.
Most other GP practices have ot available all day so why can you not!!!
Call to book an appointment never any available
Access to GP services here is inaccessible, explains the additional pressure this GP practice is putting on Urgent Care and Emergency departments unnecessarily!!

This practice needs a massive overall in it operating model, and needs to improve its staffing, services provided and accessibility to these services.

One of the worst GP practices in the area!!
GP surgery review: rainbow-medical-centre
Title: Been patient for 49 years
Rating: 5 out of 5
Visited: June 2022
A,though the phones were busy, I spoke to a receptionist, explained my symptom, a doctor phoned me later that day and asked to see me the following day.
All the staff are under pressure but I wouldn’t change my surgery.
All the doctors are brilliant, no complaints from me, I know the days of phoning and getting a visit with the doctor of your choice are over, but you will always get to speak to a doctor, then he or she can will give you a face to face appointment if they think it is needed 
I’m a loyal patient, remember all the doctors, nurses, receptionists and any staff I have missed,they all have Families to go home to.
GP surgery review: rainbow-medical-centre
Title: Really good service
Rating: 4 out of 5
Visited: May 2022
I contacted the practice, and the reception team weren't able to help at the time, so raised a task with my GP, and advised to call back on Friday if i hadn't heard from them. (Wednesday lunch phone call). I received a phone call back from the reception team within 2 hours.
I know many people, from many different practices struggle to get an appointment, especially since covid, but my experience of this practice, i can't complain.
It is frustrating to call as soon as the surgery opens, and be either met with the engaged sound, or on hold for 10+ minutes, but the reception team are always friendly, and the doctors/nurses/healthcare assistants have always made me feel at ease.
GP surgery review: rainbow-medical-centre
Title: A good practice destroyed
Rating: 1 out of 5
Visited: February 2022
50 phone calls in one period, 8am-8:20 to be told no appointments. Very poor response to e-consults, mostly unanswered. Had to use on call DRs as the practice is useless.  Ended up with an ambulance & a visit to a&e after trying for a week to get any kind of appointment.  The surgery is always empty! Where are the DRs? Because they're not seeing people or responding to e-consults.  Absolutely disgraceful seeing the destruction of a once good surgery!
GP surgery review: rainhill-village-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: June 2023
I called the surgery mid morning as I was really struggling with asthma symptoms. To my surprise I was given a GP appointment within the next hour. On arrival I only waited 5 minutes before being called through. New to surgery so this was a great first experience!
GP surgery review: rainhill-village-surgery
Title: Very disappointed
Rating: 2 out of 5
Visited: February 2023
I understand the difficulties GP practices are experiencing at this time but the telephone appointments system at Rainhill Village Surgery  is very disappointing. Almost impossible to get through to a receptionist even after holding for 27 minutes my call got ‘cut off’ at queue position one , this has happened on several occasions.
GP surgery review: the-bowery-medical-centre
Title: Phoning the surgery
Rating: 4 out of 5
Visited: September 2023
Rang 5 times on 11/09/23 ar different times throughout the day between 9-5.30 pm . Every time engaged.  Rang out on normal tone at 5.30 for around 3 minutes and then just went off . This happens a lot on other occasions . Needs to go to a message facility or a call back system if the surgery is open .  Needs to be more administrative  assistance during am peak hours  as difficult to get through . I will try again today .
GP surgery review: the-bowery-medical-centre
Title: Ok Surgery, Some Improvements Needed
Rating: 3 out of 5
Visited: May 2023
Generally a good experience at this surgery.

A number of points that let them down at this stage is:
1. Bed side manner of one in particular gp is horrendous and needs to improve significantly, all the other staff there are lovely and helpful, its a shame this one gp lets the whole service down. He really does need to improve his attitude.

2. There new online system Patchs is completely useless and needs revisiting, it is never available you go on it at 8am and there unavailable, does not matter what time of day you visit it, never accessable, even for simple admin requests which dont need a gp or nurse to review.
fix it please the old eConsult service was far superior and accessible, this new service os proving to be a backwards step.
GP surgery review: the-bowery-medical-centre
Title: Useless online service
Rating: 2 out of 5
Visited: May 2023
Absolutely useless, online service!

Doesn’t matter what time of day you use there Patchs system it’s never accessible never available, it can 8am on the dot, it can be anytime if day during practice hours it’s never available!

Why bother have an online function if it’s never on or never available!

Can’t even request simple admin functions through it. 

No wonder why additional pressures elsewhere in the nhs exist, when go practices like this make there services and facilities so inaccessible.
GP surgery review: the-bowery-medical-centre
Title: Felt very much at ease with the doctor
Rating: 5 out of 5
Visited: October 2022
My doctor made me feel very comfortable talking and was very supportive  she listened and helped in so many ways she said I needed counciling  with my anxiety about my sister having lung cancer