janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: saxon-cross-surgery
Title: Good service during very challenging years
Rating: 5 out of 5
Visited: September 2022
I have found myself having to seek medical advice quite often during the pandemic when before it was usually just an annual asthma review. The receptionists have been very helpful as the first point of call. The GPs have been very thorough and have referred me for tests inhouse and to various hospital departments when needed.  I think they have been very thorough. NHS staff are working during very difficult times and put their own health at risk by seeing us. This is very admirable and I feel we need to think about the pressures they are under and the many hours they put in to treat us. Thank you Saxon Cross Surgery for all your support across many disciplines at a time when I have been much more anxious about my health.
GP surgery review: saxon-cross-surgery
Title: Reception staff let the practice down
Rating: 2 out of 5
Visited: May 2022
called the practice for the first time in a long time. already expecting to be met with patronising / condescending tone. requested a repeat prescription to be met with, there is no record of your medication. you will have to put a request in writing. To which i said can i do this via system online, ( there is an option to request in writing) she replied Put it in writing an bring it in. 
the tone in which you are spoke to is absolutely disgusting. I work for the NHS and would never speak to a patient the way they do.
GP surgery review: saxon-cross-surgery
Title: Exemplary care and compassion
Rating: 5 out of 5
Visited: May 2022
I attended the surgery in May 2022 where one of the GPs admitted me to hospital needing emergency surgery to have my appendix removed, after attending with abdo pain and feeling very unwell. Following my recovery from this, I was later told I had a cancerous tumour found on my appendix, a few months after this original admission. The GPs and receptionists have been so caring, compassionate and thorough throughout my cancer diagnosis and whilst I have received treatment to remove the area affected. I have always been listened to and helped by surgery staff when having problems accessing results and where to contact whilst waiting to for appointments with specialists and the surgeon. The staff at this surgery do not get enough praise and recognition from the public for the hard work they all do! So pleased to have been looked after so well through further surgery at QMC, treatment and cancer monitoring, through to date in February 2023. During this time, whenever I have been unwell or needed help from someone at the surgery they have always been extremely helpful. I would have no hesitation recommending this surgery to close friends or family and am hugely grateful to them for their care.
GP surgery review: the-linden-medical-group
Title: Terrible, and still continues to decline
Rating: 1 out of 5
Visited: October 2023
today 16 oct 23.

what is happening to this surgery... frankly it's deteriorated over the years and is even more so inefficient, aggressive, rude and totally lacking empathy...

I tried all day to get through today, I've greatly reduced calling the doctor's these days, I'd rather suffer than be distressed and insulated, but today eventually after being constantly cut off by their automated system, I "eventually" got to speak to someone, who was from the beginning very dismissive, aggressive, arrogant, unhelpful and very rude, complaining to me that they “on her own", when I suggested they ask for some help they put the phone down on me, clearly unable to take the stress...
a broken system and getting worse.!

but what has happened to the linden surgery and the nhs in general? how can old people cope with this mess and easily make appointments, cope with the technology, how can people with serious anxieties and mental health issues cope with a broken system, they are broken themselves, where the empathy.!

Doctors used to be the first port of call, but these days they are merely palming off patients to other departments, and then they want our support for more pay, really! perhaps so, when things improve for the overall good of those who need help, and they show their worth like it used to be...

I asked the receptionist to request the office manager to call me, but she became incredibly defensive basically saying why should he call you, you aren't that important, he's in a meeting and very busy... These people hide, they fear engaging with us and finding a workable solution for the greater good, and all they are doing is destroying relations and distressing patients with their bullying tactics...

I hate having to publish my experiences but if your cannot speak to those in control then we have no voice except on here and other social platforms, and thank goodness we do have an outlet... 
I welcome any chat, meeting or discussion with the surgery, they have my number but like usual they'll not call because how things truly are is a reality no one seems to be able to change for the better, and it's unacceptable how things are currently, efficiency is going backwards..
But please call and if so maybe I'll consider removing this review if we can discuss matters... It's such a shame that what was a great surgery is no longer..
GP surgery review: the-linden-medical-group
Title: Great GP surgery
Rating: 5 out of 5
Visited: July 2023
This appointment as well as all my others I must say the Doctors,  Nurses and Reception go over and above to solve any issues you may have regarding your health.
Appointment system great and they are great on advising you on any medical issues to put your mind at rest.
My GP is very caring and very informative and takes time to explain your health and Well-being .
Overall fantastic service.
GP surgery review: the-linden-medical-group
Title: Poor service
Rating: 1 out of 5
Visited: May 2023
After leaving my recent review about the issues I am experiencing again, I have just been looking at the reviews the Linden group have and over 5 years ago patients were complaining about the front line staff/receptionists and how they talk to people, and guess what, 5 years latter and people are still complaining about how they are treated/spoke to by frontline staff/receptionist, this clearly demonstrates the contempt Linden medical group have for  their patients.
GP surgery review: the-linden-medical-group
Title: Poor practice
Rating: 1 out of 5
Visited: March 2023
Time and time again I have been messed around in the past few months since my baby was born. I waited over an hour for my appointment, prescriptions which aren't sent to the pharmacy when they have been promised, no phone call back regarding a query when promised and a lack of any flexibility when approaching issues. I have thought about changing surgery but not sure if I will just get more of the same so giving the benefit of the doubt that this won't carry on much longer considering I never used to have these issues.
GP surgery review: the-linden-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
After experiencing the neglectful uncaring practises in Birmingham and Worcestershire, this practice is a breath of fresh air. Yes there's a wait for appointments and no they aren't always running on time, however they are attentive and they try and explore options instead of throwing medication down your throat. They refer for further exploration when required and they are very supportive and helpful even down to just having a summary of a prescription printed off.
GP surgery review: the-linden-medical-group
Title: Awful mental health support
Rating: 1 out of 5
Visited: July 2022
I have seen this practice go downhill recently but I had great hope when I was told they now had a mental health practitioner. I was so relieved as thought finally I would have an appointment with someone who is professionally trained to help me in a specialist are. How wrong I was! I only managed 1 appointment as I was so shocked by the way this 'professional ' conducted the appointment and just flapped and just waffled on and on and on. My goodness she loves to talk. She was all over the place and it made me wonder what qualifications and experience does she actually have?. I declined a further appointment as was left so confused as I don't think this so called professional is actually  qualified.  What a waste of money having that level of service! My advice would be to get rid!
GP surgery review: the-linden-medical-group
Title: Inability to get an appointment to see any Doctor
Rating: 1 out of 5
Visited: June 2022
No longer possible to get an appointment at Linden Medical Centre for a serious or routine help. Phone at 08:30hrs and wait for 20 - 30 mins, often get cut-off at point of queue ending, all appointments taken and call again next day, same again..... the saga continues. Only solution is to go private and be seen within the hour, but how has it come to this? Linden used to be 5 stars now they are bottom drawer, I do not understand why appointments are no longer available - who is taking all the appointments? I'm happy with phone appointment, just want to speak to Doctor - I would no longer recommend Linden to anyone.
It is like being a member of the gym, paying every month but the gym is always closed - you wouldn't recommend or stay. Very disappointed and no one is interested, blame everyone and everything but it doesn't help me. Such a shame that a once well organised practice has become so poorly managed.
GP surgery review: the-linden-medical-group
Title: Poor service
Rating: 1 out of 5
Visited: June 2022
Wait nearly an hour pass my appointment time, new Doctor has  no access to computer system to do anything but must make notes to give to someone else. The NHS & Doctors have basically been closed for nearly two years and this is the service we get, nearly a month ago I had to have a chest infection diagnosed over the phone and prescribed antibiotics by a Doctor on the same phone call, then take time out of work to wait nearly an hour to see Doctor, you be 10 minutes late and you have to make another appointment, this level of service is unacceptable and the cheek of it all they raise the NI contribution to add insult to injury.
GP surgery review: the-manor-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: December 2023
My child has been suffering from ear ache all weekend, so phoned the surgery this morning and spoke to a helpful receptionist who said a Dr will call me back this morning. The Dr called me back in 30 seconds and said bring him and he will get him checked over before school! Just a superb practice, all the staff are fantastic. Thank you so much!
GP surgery review: the-manor-surgery
Title: Choice of appointment
Rating: 4 out of 5
Visited: December 2023
I contacted the surgery and requested an appointment with a GP.   I understand it is not possible to see a GP face to face but would like this to be a patient choice.  Some appointments are suitable for telephone consultations but feel that if a patient is not happy with a telephone consultation they should be able to see the GP.  Waiting for the GP to call you can be a stressful time waiting for the call which sometimes is not possible to discuss some problems confidentially.
GP surgery review: the-manor-surgery
Title: Manor surgery
Rating: 5 out of 5
Visited: November 2023
I’m not a patient at this practice,
But in the last few years
I have had to visit with elderly parents,
I have always found the surgery clean and welcoming,
The reception staff are always friendly and very helpful and seem to be very knowledgable.
Today when I phoned to get help for my father, the lady I spoke to on the phone was so understanding and helpful it was lovely.
The nursing team are amazing they patiently, week after week cleaned, dressed and looked after my mothers skin cancer wounds, with such kindness and dedication and compassion,
And this went on for months.
The Doctor who treated my father was friendly, compassionate 
A true gentleman, who you can tell, really cares about his patients.
I wish I had him as my doctor.
My sincere thanks to the whole team
Your all doing a wonderful job.
GP surgery review: the-manor-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: November 2023
Having recently joined as a new patient I am thrilled with the care I have received, I feel listened to & understood, I would highly recommend this practice.
GP surgery review: the-manor-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: October 2023
The Manor have just taken over the Kennington surgery and my first experience was fantastic. I made contact via the online form and was contacted very promptly via text with a face to face appointment.  All of the staff that I spoke to - on the phone, at the surgery reception and the doctor - were friendly and helpful and follow up appointments were made promptly. I was really impressed.
GP surgery review: the-manor-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: July 2023
Excellent service from every part of the service Cannot fault anything Always treated by all staff with courtesy and kindness
GP surgery review: the-manor-surgery
Title: Outstanding in every respect
Rating: 5 out of 5
Visited: July 2023
From phoning at 8.00 I was called back by a Dr just over an hour later.I was then given an appointment for the same morning.I had never met the Dr but they inspired me with confidence in the telephone consultation. The appointment was excellent.I was examined very thoroughly and the Dr gave no indication at all of pressure for time.I was given a forward plan and left 3 hours after my initial call.I have never had a less than excellent experience with any staff member.Thank you so much.
GP surgery review: the-manor-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
I know that if I need to speak to a doctor, I only have two call that morning, after 8 am. The reception will ask me what the problem is and a doctor calls me back that morning. I either get advice from the doctor or get an appointment for that morning, if I need to be seen. A brilliant service.
GP surgery review: the-manor-surgery
Title: Caring, professional doctor
Rating: 5 out of 5
Visited: May 2023
After a telephone triage yesterday I was given a face to face appointment at the surgery today. Compared to many friends I speak to that is an excellent service that is not provided by other GP practices in Nottinghamshire. The doctor I saw was very professional and also very kind and understanding. Her pro-active attitude towards prescribing HRT for peri-menipausal symptoms was brilliant. Again not a service other friends have experienced at other GP practices. I feel very fortunate that the Manor Surgery provide such a reliable and reactionary service and the health care professionals working there are enthusiastic, professional and caring towards their patients.
GP surgery review: the-manor-surgery
Title: Great systems and even better care
Rating: 5 out of 5
Visited: April 2023
I have recently been seen for bowel problems. I was very impressed that I was able to get a triage telephone appointment the same day, that worked around my schedule.

After explaining my initial symptoms to a GP, I had a blood test taken the next day and submitted further tests. 

Once the tests had come back, my NHS app updated me on the results. The GP called me to see me face to face (again, the day after they called). We talked through the results and what steps we needed to take next.

The telephone triage has been brilliant, as has the direct messaging system and NHS app. The way the Manor Surgery used these enhancements to communicate with me is a huge improvement on when I previously used the practice (pre-COVID). 

Within four weeks of trying to book my first appointment, I have a likely diagnosis, have already been treated and ruled out any serious illness. This is great service and extremely quick in my eyes.

Thanks to all at The Manor Surgery for investing in the processes and technology to serve its patients better.
GP surgery review: the-oaks-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
Very friendly staff, reception are really efficient at getting you seen by the most appropriate member of the team in a timely fashion, and the clinical staff have always been kind and great at sorting out whatever I have seen them about. Would recommend to any of my friends and family.
GP surgery review: the-oaks-medical-centre
Title: Great care
Rating: 5 out of 5
Visited: September 2022
The practice dealt with Mums needs promptly and professionally. This helped her greatly, prevented more serious illness and put our minds at rest.  Thankyou for being there when we needed you most and for the urgent care that you provided.
GP surgery review: the-oaks-medical-centre
Title: Terrible
Rating: 2 out of 5
Visited: January 2022
Been trying to get an appointment here for the last 2 weeks and been fobbed off by the receptionists. They said a doctor will phone me back and to leave it with them. I never heard back and no doctor got in touch. Cancer is more serious than covid and I don't see why the doctors are not seeing anyone when restrictions are easing. This used to be an excellent surgery but not anymore. Time they got rid of the rude receptionists who are not medical experts and making problems worst for patients
GP surgery review: fairfields-practice
Title: Systemically poor
Rating: 2 out of 5
Visited: September 2023
Have tried numerous times to make an appointment online (and finally tried calling) to see the doctor about a non urgent, ongoing condition but it's seems Little Britain's computer 'says no'. It's impossible! All avenues are impenetrable! The docs lowered my dose for my meds a few months ago. I had blood tests to check all was well and I received a txt to say they were within acceptable parameters, no details of the results and No follow up call to check that I was feeling ok from the change. So, I get on with life, but not feeling quite right, and as time goes on I'm increasingly feel the need to speak to the doctor to re-review my meds, but the walls are up. I am at the mercy of the 'fastest finger' first game and woe betide trying to get past the receptionist. You would think that in a modern day practice that firstly as par for the course they would check in with patients to see if any changes made to meds are having an impact and secondly they would have some mechanisms for dealing with non-urgent requests. I don't go to docs often, I try not to be a burden, but this time my experience has been intolerable and so I find myself having to resort to 1. Making this bad review 2. Seriously contemplating changing docs and 3. Thinking about self medicating.
GP surgery review: fairfields-practice
Title: Appalling
Rating: 1 out of 5
Visited: August 2023
Ridiculous contact system for appointments, website not easily navigated, if you call at 8am and finally get through they just tell you there is nothing left for today, that's it, no asking what the issue is, no advice, just tough luck, thanks for nothing, I will have better luck winning the lottery than getting an appointment, I really feel like I do not matter, and what's the point in even bothering, see a doctor if you are worried about something, good luck with that
GP surgery review: fairfields-practice
Title: Good Practice
Rating: 5 out of 5
Visited: January 2023
I have been attending this practice for a couple years now. From my experience, it has been a good GP. I have always gotten the medication or help that I needed. I am very grateful. The staff are nice and website is easy to use.
GP surgery review: fairfields-practice
Title: what is happening
Rating: 1 out of 5
Visited: September 2022
why do i have to go to victoria shopping centre for a blood test instead of going upstairs at my age 75 this is ridiculos
GP surgery review: highgreen-practice-(khan)
Title: Terrible
Rating: 1 out of 5
Visited: September 2022
Rigging the phone at 11am and it’s gone past 12.30 still can’t get through. An absolute joke of a service, do yourself and your family a favour go elsewhere these guys have severe staffing issues, they should be closed down. An hour and a half still no answer, a joke.
GP surgery review: radford-medical-practice-(kaur)
Title: Fantastic practice
Rating: 5 out of 5
Visited: November 2023
In my 54 years I've not had a service like this practice gives. They always are there, whenever you need them. From the doctor's to the reception, and all the staff we don't see. I don't know what I would do without them amazing.
GP surgery review: radford-medical-practice-(kaur)
Title: Great doctors when you can see them
Rating: 2 out of 5
Visited: June 2023
I’ve been struggling so much in my life recently and I really need the help of a gp. When I called I got dismissed and told to use the online system. 

The online system was disabled due to an upgrade. I waited a few weeks for the upgrade.

 I learned that the system can only be accessed at 8am. Due to my struggles it is very difficult for me to access it at this time. 

However when I was able, the system was disabled immediately, not long after 8am. 

Surely a digital system can back log and prioritise patient needs. You are making this really difficult for me. 

I’m stuck. Literally stuck and feel completely abandoned. 

I’m too scared to change practices in case others are just as bad or worse. 

Just sort out the admin side please.
GP surgery review: radford-medical-practice-(kaur)
Title: Really good doctors but sometimes there is admin trouble
Rating: 3 out of 5
Visited: June 2023
The doctors at this surgery and nurses are always fantastic and usually the admin is relatively on the ball too. I have, however, been waiting 6 days for my medical records to be released to a private healthcare provider, something that a lot of people with other surgeries have had within the day. It’s a bit disappointing after so many positive experiences with the practice.
GP surgery review: radford-medical-practice-(kaur)
Title: Pathetic Surgery
Rating: 1 out of 5
Visited: January 2023
pathetic Surgery! i was promised to be called by doctor between to 2 to 4. did not receive any call. wasted my whole day and when i showed up to the clinic the receptionist was rude and rolling her eyes while we spoke to her.. clinic was empty. at 4 o clock. she said only one GP is available. she said she could give me an earliest appointment for monday. today is friday. i have such severe cough and haven't slept in 4 days.... Worst!!!! If you are not empathetic then don't work in Medical care
GP surgery review: radford-medical-practice-(kaur)
Title: Poor service
Rating: 1 out of 5
Visited: December 2022
An hour and a half wait. For a 5. Minute appointment. Only 4 people waiting in the surgery. Appointment was 1230 didn’t get seen till 1400. Apparently the doctor forget something from home so went back this morning and that’s why hes behind schedule. Not to mention the receptionist said that he’s now on his lunch break.
GP surgery review: st.-luke's-surgery
Title: Extremely efficient
Rating: 5 out of 5
Visited: January 2024
Whilst the surgery was closed over the new year, I realised that my medication would only last until 1st January. I requested my prescription online at about 08:00 on 2nd January & included a comment to say that (for the 1st time ever) I had just run out of 1 of my tablets. 

By about 13:30 my medication was delivered to my home address!

This is just one example of the excellent care I've received from the  team over the last 25 years or so.

Thank you to all the team at St. Luke's surgery.
GP surgery review: st.-luke's-surgery
Title: Awful
Rating: 1 out of 5
Visited: December 2023
I have had several sick notes and various strong medication prescribed to me yet I haven’t been able to see an actual doctor at this place for quite a few years! Maybe if I’d of had proper gp care I might not be in the circumstances I’m in. Would not recommend St Luke’s to anybody!