janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: westwood-clinic
Title: Not recommend
Rating: 1 out of 5
Visited: December 2022
I do not recommend. Making an appointment borders on a miracle, whether by phone or face to face. I learned from the nurse that registration takes 30 minutes from 8:00!Today I was waiting at the phone for a call 1h47 min and I did not succeed. I've been calling for 3 days and nothing. This is not the first time this has happened. The nurse's tip: Call 111. Making a diagnosis, treatment, I can not leave an opinion because I can not make an appointment, even by phone. I can't spend half a day trying to call the clinic. At the moment I am treating myself with the help of the Internet. I do not think that this is the role of GP, after all, it is better to prevent diseases than to cure at a very advanced stage. I am also not a patient who contacts a doctor with trivial symptoms, e.g. a runny nose. I am very disappointed. The health is a priceless thing, I think.
GP surgery review: westwood-clinic
Title: Not recommend
Rating: 1 out of 5
Visited: December 2022
I do not recommend. Making an appointment borders on a miracle, whether by phone or face to face. I learned from the nurse that registration takes 30 minutes from 8:00. Today I was waiting at the phone for a call 1h47 min and I did not succeed. I've been calling for 3 days and nothing. This is not the first time this has happened. The nurse's tip: Call 111.
GP surgery review: westwood-clinic
Title: Not proffesional, not friendly service
Rating: 2 out of 5
Visited: August 2022
Receptionists are not nice, not friendly and not helpful. 

Visits only by phone, depends on humours of GP, how is possible that doctors do diagnosis according discription not real examination , doctor calls you if you miss a call, in some many hours slot as from 9 to 15, you have to start everything from beginning, does not matter your call is about you or children, does not matter your condition of health, not possible to make appointments with doctor after 9am, only 8-830 am plus very long many hours slots. If you call to reception for something, you will get the answer "we can not guarantee'  very neglected , not friendly not nice attitudes incl. tests, medical results, prescription, sicknote etc. Neverending time for waiting for results of blood, urine tests. 

Not nice and not proffesional doctors, they do diagnosis according phone discription without camera, they interrupt the conversation in the middle if start asking them uncomfortable questions, not nice, not friendly, not open for people needs, no human approach. 

That all place is very bad is completaly not proffesional and sounds as joke. 



Receptionists are not friendly, rude, not open, speak as they do that job under pressure.
GP surgery review: westwood-clinic
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2022
We have been looked after by this practice for over 30 years and they have always been lovely. I can always get through on the phone and during the pandemic I needed blood tests etc so I was always seen when possible. I am currently needing care and had booked a blood test for two weeks time in the morning and they rang me to say that they had a space the next day instead so I got it much quicker. So efficient and caring and as I am needlephobic they always try to book me in with the same nurse who I am comfortable with. Can't recommend them enough. Thank you for the care you have shown to me and my family.
GP surgery review: willow-tree-surgery
Title: Outstanding Service by Staff
Rating: 5 out of 5
Visited: December 2023
I personally cannot thank enough the kind reception staff who have gone above and beyond in helping me register my elderly Mother and who also helped me get a vital appointment with the Doctor and also urgent 
medication required.

The front of house staff have gone way above and beyond for me and my mother, as has the seen Doctor, who was amazing also.

Great practice! Great Staff !

I feel very confident in the health care this practice can provide for me and also my Mother.

Thank You.
GP surgery review: willow-tree-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: March 2022
Receptionists and drs are fantastic, cannot do enough for you, I've always got an appointment when I have needed one, whether on the phone or face to face.....
GP surgery review: willow-tree-surgery
Title: Brilliant takeover
Rating: 5 out of 5
Visited: February 2022
Before takeover of willowtree, you could never get an appointment, you had to phone at 8.30, but time you got through appointments, were gone, since takeover, I have managed to speak to someone about my diabetes, have a blood test, had a telephone consultation about chest infection, had my pneumonia has and now speaking to Dr today about results and got BP check booked, all within 4 days....receptionists are also fantastic, helpful and make you feel you count...
GP surgery review: george-clare-surgery
Title: Rude staff unhelpful
Rating: 1 out of 5
Visited: June 2023
Had a reminder tex for a appointment at 10 . Got there to be told it had been cancelled. You have to be a Crystal ball to know it’s been cancelled. Moved it to 2.30 . Then I am missing part of my prescription so go the the pharmacy lady . To be told I could ring round myself to try and find a chemist that had it . I explained I had the same problem last month with the same tablet . No help . Just rude .
GP surgery review: george-clare-surgery
Title: Poor reception
Rating: 1 out of 5
Visited: June 2023
Doctors are pretty good when you finally get to see one.the system of getting an appointment is disgraceful.reception staff need replacing and starting again with a new team
GP surgery review: george-clare-surgery
Title: Impossible to make an appointment to see an actual doctor
Rating: 1 out of 5
Visited: May 2023
I have found it impossible to book an appointment to see a doctor at this surgery. I have tried ringing up first thing every morning, but when I do finally get through all the appointments are gone, and checking their online booking system at midnight each night, but no doctors appointments ever appear (or even though I’m their at midnight they go before I can book them). You can see a health care assistant but that doesn’t help me as I need to change medication and they can’t help with that. 
To make it worse today I got a text stating my blood results indicate I may have a serious problem and need more bloods but they’re only letting me see a health care assistant so I won’t be able to discus this with them and now have to deal with my anxiety and fear alone without any reassurance. 
Awful awful practise that should not be allowed to run like this.
GP surgery review: george-clare-surgery
Title: Worst ever doctors
Rating: 1 out of 5
Visited: April 2023
Your Review:   I have just registered here with . Worst experience ever. After a month on trying to get through finally got a answer at 8.31 ask to book a appointment with a doctor . Erh no got a nurse who was super qualified as she could do the same as a doctor so when along saw her she said would speak to the doctor and they would call me later . My problem would be solved today . Also I needed a emergency bloody test . First one available 27 th . No phone back from anybody . So the next day a called told them I was waiting for a phone from a doctor after I saw this nurse . To be told aww no doctors don’t call you ? But you could call at 8.30 tomorrow morning. To book a call with a doctor . What’s the point as you can’t get through and never any appointments.
GP surgery review: george-clare-surgery
Title: pathetic triage system now harder to see somone
Rating: 1 out of 5
Visited: November 2022
Tried ro make an appointment today only to be told they no longer take appointments over the phone. You now have to go online and fill in a absolutely usless form that gives you no option of date or time and submitte it as a triage request.
Then I got a text saying it will be reviewed within 3 days keep your phone nearby. This is supposed to make it easyer to get a appointment. And then once full they shut the link down. It's a complete discrace. It's not good enough to make people wait with no idea if they will get a call at anytime there is no part whitch gives you choice of Dr/time/date
So now you have no idea if you will get an appointment. Reportedly it will make life easer for everyone. We'll everyone accept us patients especially us with mental health problems who don't handle things like having to wait with no idea what's happening. Just another way of the practice making life easer for themselves and keeping us in the dark. The system needs ro be scrapped and the surgury needs a massive improvement. Honestly avoid joining if you can.
GP surgery review: george-clare-surgery
Title: Poor service.
Rating: 3 out of 5
Visited: November 2022
So I went on line just before 8.30 this morning and waited for the online appointments to open at 8.30 it never did. This service is worst than phoning the surgery. How do you get an appointment?  It’s even harder now.
GP surgery review: george-clare-surgery
Title: Good luck getting an appointment
Rating: 2 out of 5
Visited: October 2022
Firstly I must say it you manage to get an appointment even after days of trying once you see a doctor they mostly do a good job, but getting an appointment is way below what it should be, you phone in the morning and have a very long wait on the phone and then after once you eventually get through you are told there are no appointments and to phone back tomorrow at 08-30 to go through this all again and be told the same again and to phone back tomorrow,this really is not  at the level it should be, Google reviews comes in at around 2.0 out of 5 for people's rating of the surgery which is not a coincidence.
GP surgery review: george-clare-surgery
Title: Can’t get an appointment
Rating: 1 out of 5
Visited: August 2022
Impossible to get an appointment at this surgery. Rang this afternoon to book an appointment but told there are no appointments available to book.  I have to ring at 8.30 in the morning the day I want an appointment. This is impossible to do because I will be at work at this time.  Even if I could ring at 8.30 I will have to sit and wait in a queue with no guarantee of getting an appointment. It’s not an emergency I see a go today so why cant advanced appointments be made available for those of us who need them?
GP surgery review: george-clare-surgery
Title: Disappointing
Rating: 2 out of 5
Visited: June 2022
This is a practice that treats the age, not the person (the first time that I have been discussed in the third person by two doctors right in front of me). Seem keen to do routine tests and recommend medication, but not a single contact or information regarding a serious injury that I received involving hospital admission and the need for some rehab. Giving patients the results of their blood tests when the whole queue behind them can hear is very embarrassing.
GP surgery review: george-clare-surgery
Title: Covid restrictions hamper quality of service
Rating: 3 out of 5
Visited: February 2022
NHS. Always had great regard for the service. This year I found when needing its help for a medical issue the quality of service varied enormously across different sectors, this included my Doctors Surgery. The worst aspect was not being able to see a Doctor 'face-to-face' because of Covid Restrictions and only having access via telephone contact. It was inefficient, ineffective and time consuming. I used to spend half an hour waiting for the phone to be answered first thing in the morning to speak with a receptionist to make what would turn out to be a telephone appointment towards the end of the day. In the end I gave up and went down the private medical route. If the NHS has any problems it's not the dedication of the staff including all from Doctor's to Administration, it's its management. It's clear to see why people clog up A&E when they can't get to see a Doctor - I had to do something similar to get a first diagnosis. I'd have sat on a plastic chair out in the open fresh air to speak with a Doctor to get a diagnosis. In the end it was a very experienced nurse that initially helped out.

My condition didn't seem to improve. Within two weeks of going down the private route I'd had a face-to-face consultation and MRI scan to diagnose without doubt my medical condition and a course of action that didn't require medication.

If Covid cases return this winter in significant numbers a different approach is required to diagnose patients and not through a telephone.
GP surgery review: priors-field-surgery
Title: Useless
Rating: 1 out of 5
Visited: May 2022
Booked an appointment to get some blood tests that needed doing quickly, go to my appointment and they have booked the following week after telling me on the phone it was that day, bloody joke. Waste of time
GP surgery review: priors-field-surgery
Title: Poor practice.
Rating: 1 out of 5
Visited: February 2022
Extremely poor management of my skin condition over several years and after several complaints ending in a final complaint to the Health Service Ombudsman(took nearly 2 years to complete), I still haven't received an answer to the issues I raised about my treatment (2022).  Last Christmas the pharmacy staff opened a sealed foil packet containing my drugs when the packet should be dispensed unopened and then lied about the reason why they had opened the packet.  Rude reception staff and unprofessional doctors who don't even bother to introduce themselves when they telephone you.  One senior practitioner used the 'f' word in front of me, another GP ridiculed me for no good reason and others gave me the wrong information about drugs and treatment or were rude and unprofessional.
GP surgery review: new-queen-street-surgery
Title: Very welcoming nurse
Rating: 4 out of 5
Visited: November 2023
Was called in on time, welcomed,made to feel at ease.had blood pressure taken and bloods.lovely chat together.very positive
GP surgery review: new-queen-street-surgery
Title: Disconnected and too busy
Rating: 1 out of 5
Visited: October 2023
My most recent visit for Flu jab clinic has been positive. Easy process and welcoming. 

However, the surgery as a whole is too busy and disconnected from providing a supportive service or for me to feel they are concerned for my well-being. 

They are simply too busy / not staffed sufficiently to deliver any degree of customer service. Reception staff have clearly been stretched and take too much front of house pain, to allow them to relax and be helpful. It’s an awful position to see them in.
GP surgery review: new-queen-street-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Quick, efficient but also friendly. The queuing system was well organised and therefore, we were seen to immediately.
GP surgery review: new-queen-street-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
I found that this service was quick and easy. I was in and out in 5 mins. There was literally only waiting around for 2 mins.
GP surgery review: new-queen-street-surgery
Title: Great service
Rating: 5 out of 5
Visited: October 2023
For the the flu jab, it couldn’t have been better. Quick, efficient and professional. I would recommend it to friends
GP surgery review: new-queen-street-surgery
Title: Flu Jab at Stanground Surgery
Rating: 4 out of 5
Visited: October 2023
Very organised, quick and easy to have my flu jab 2023. Friendly staff and no big queues. Good that the surgery arranged a Saturday for this purpose, as many working people struggle to go in the week.
GP surgery review: new-queen-street-surgery
Title: Room for improvement
Rating: 2 out of 5
Visited: October 2023
Going to Stanground surgery apart from prearranged vaccinations is still proving difficult.  Steps have been made to let patients arrange appointments in advance but some reception staff still try to send you to Doctrin first.
GP surgery review: new-queen-street-surgery
Title: Great experience
Rating: 5 out of 5
Visited: October 2023
Had a flu jab at the practice at the weekend and it was the best experience of a flu jab I've ever had.
Literally walked in and straight through to a practitioner,  gave my required details and was all completed.
Arrived, parked, had vaccine and was back in the car within 2 - 3 minutes. 
Excellent service and lovely, pleasant, friendly and welcoming staff. 
Well done!
GP surgery review: new-queen-street-surgery
Title: Well organised and smooth flu clinic
Rating: 5 out of 5
Visited: October 2023
The flu clinic , held on a Saturday, was extremely well organised.
Very helpful staff to help guide me to the correct room.
The injection was painless and k was in and out in under 5 minutes.
GP surgery review: new-queen-street-surgery
Title: Easy Flu Jab
Rating: 5 out of 5
Visited: October 2023
I received a text notifying me that I could just turn up before 1 pm on Saturday 7th October so I arrived about 11 am. Walked straight in and received flu jab and out again in no more than 5 minutes. Excellent service.
GP surgery review: old-fletton-surgery
Title: Receptionist lacking.
Rating: 1 out of 5
Visited: August 2023
Yesterday (16th Aug 23) I plucked up courage in order to get a doctors appointment and phoned this surgery. Remarkable I got thro after just 12 mins or so. Conversation went something like this. Receptionist: goodmorning what's the problem. I replied that I had a chest infection and needed antibiotics.  Recepionist: how long have you had it. I replied since Sunday. Receptionist: have you tried any over the counter medication. I said I was taking Paracetamols.  Receptionist: your first port of call is with a pharmacy.  Now having been turned away previously whilst suffering a serious chest infection,and denied antibiotics such that I suffered the symptoms for more than 3 weeks , I gave up on this conversation and replied ok. Later that morning I attended a pharmacy,and after answering the pharmacists questions I was advised that I needed antibiotics.  I   then related my phone call with the receptionist.  I know that antibiotics would clear my infection within 3 or 4 days. But like the last occasion I'm being forced to suffer my symptoms for  at least 2 to 3 weeks,should I survive. The receptionist does not appear qualified to triage persons phoning in.  This initial contact is extremely important and further thought should be given by the doctors in order to assess how it could be improved. The "walk in centre" is looking more attractive  than ever.
GP surgery review: old-fletton-surgery
Title: Rude
Rating: 2 out of 5
Visited: February 2023
Very rude receptionist, appointment line closed not even 4pm ,how is it we are supposed to be polite to them (they tell us before we get through) yet the same isn't afforded to us
GP surgery review: oundle
Title: I possible to get an appointment
Rating: 1 out of 5
Visited: January 2024
Ring for 8.00am. 37 in queue yet again. Probably a 40 minute hold for no appointments available. 3rd time this year.
GP surgery review: oundle
Title: Prescription
Rating: 5 out of 5
Visited: November 2023
Again my monthly prescription on the day for Coloplast sorted. 
Always quick efficient service and so fortunate to have a great surgery here in Oundle .
GP surgery review: oundle
Title: Blood tests - no thought for patient convenience
Rating: 1 out of 5
Visited: November 2023
I require 3-monthly blood tests for oncology consultation at Peterborough hospital. Was always able to have test at Oundle and collect result from surgery. Now, I have to travel to Peterborough for blood tests because Oundle's arrangement with Kettering hospital won't allow KGH to do blood tests for Peterborough. The patient suffers cost, wasted time and inconvenience because two hospitals and one GP surgery can't work together in what is supposed to be a National health service. So much for putting patients first.
GP surgery review: oundle
Title: What a farce
Rating: 1 out of 5
Visited: October 2023
Waited for a doctor to call on Wednesday11/10/23. Finally called on Friday 13/1023 from a Huntingdon number. As I am a domestic abuse survivor I do not answer unknown phone numbers. I listened to the voice message and it was a Doctor calling from the St Neots Lakeside number. I rang there and was told the Doctor was not on the premises and I am not registered there and also that several people had the same problem as me. I rang Oundle and the doctor was not on the premises there either. I have been trying to get the issue with my prescription sorted for over 2 months now. I have done everything that doctors, dispensary and reception have asked me to do. Seriously what does it take to sort this out.
GP surgery review: oundle
Title: Good experience
Rating: 4 out of 5
Visited: June 2023
Med review questionnaire easy to fill out supply bp reading and request meds not on repeat as a full time health care worker I can manage to access services easily with limited time
GP surgery review: oundle
Title: Efficient process
Rating: 4 out of 5
Visited: April 2023
Professional and timely service from my first reporting symptoms via Doctrin to follow up appointments with nurses and face to face with doctor. Thank you
GP surgery review: oundle
Title: Great and quick response today .
Rating: 4 out of 5
Visited: February 2023
I called at 8 am with concerns re possible chest infection . I was offered a phone app and called back by a GP within 40 mins . 
Very pleased with outcome !
GP surgery review: oundle
Title: Good clinical experience but questionable administration
Rating: 4 out of 5
Visited: November 2022
I was keen to have a flu shot, as a 64.5 year old male, and was pleased to receive a text invitation from this surgery. Unfortunately, the web link did not work and I needed to phone to make an appointment. The receptionist was very reluctant to give me an appointment and only conceded when I explained that I had received a text invitation.

Shortly before my appointment was due, I received a further text invitation. It was unclear whether my original appointment had been cancelled and this was a replacement and it was too late to query this with another phone call. This time, the web link worked and I booked another slot.

I arrived in time for my original appointment. There was a queue of about 15 people ahead of me waiting for the surgery to open. It did so on time and those waiting were processed speedily and politely. The flu injection was given only after appropriate questions had been asked and it was administered in a professional manner. Overall, I was pleased with the clinical services provided.
GP surgery review: oundle
Title: Quick response
Rating: 4 out of 5
Visited: October 2022
Suffered from chest pains and the surgery staff and doctor responded really quickly. A visit to hospital followed and the whole experience was generally positive.
GP surgery review: oundle
Title: Excellent Practise
Rating: 5 out of 5
Visited: September 2022
I used the doctrine option on the Oundle Lakeside Practise website and I got an appointment the very next day, putting my mind at rest.
The Dr was fantastic, reception staff friendly and very efficiant.
The practise has always been excellent to be fair and provide an excellent service. Thank you very much!
GP surgery review: wansford
Title: Professional receptionist
Rating: 5 out of 5
Visited: December 2023
I am so impressed by the wonderful care and kind words from the receptionist today .
I was requiring further bereavement counselling and she answered my query and as always was so efficient and showed such empathy . A big thank you .
GP surgery review: wansford
Title: I can highly recommend this Practice.
Rating: 5 out of 5
Visited: August 2023
I had a BP problem, phoned the surgery got straight through to a very friendly receptionist. Within half an hour I had a txt to go and book a BP monitor. 
The Pharmacy were first rate at applying my monitor and going through the readings with me the next day.
This has to be the best practice and Pharmacy for miles around.
So professionally run. Thank you.