janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: blackwater-medical-centre
Title: Unprofessional. Dangerous and beyond a joke!
Rating: 1 out of 5
Visited: March 2023
I'm an insulin dependent diabetic and because I have been prescribed a certain insulin that they have to order in every time, I'm treated terribly. I've been left without insulin four times in the last three months or so. The last time I explained I would run out over a weekend but went to collect the prescription and guess what? The dispensary hadn't bothered getting the doctor to sign off the prescription! They expected me to go all weekend and the Mon and Tues with no insulin. I then asked the pharmacy what effect that will have on my health and he told me to ask 111 for an emergency prescription. Luckily he had a few of the insulin pens I needed
 from last time. its not the Doctors, not the reception but the dispensary that let this place down constantly. They are going to kill someone soon if they haven't already. I know I'm not the only who's meds are messed up as my auntie has cancer and they are constantly messing her around too. These people are ment to be 'health care providers' yet they can't provide adequate health care. Its hard enough struggling with chronic illnesses, chronic pain without an ounce of support from the people who are supposed to care for us. I know this doesn't go on at other surgeries as my mum is at a different surgery and unfortunately suffers with many chronic illnesses and she is treated with respect and care. Never having to go without her insulin. Something is seriously wrong here and it needs sorting before something goes seriously wrong.
GP surgery review: blackwater-medical-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: December 2022
I have been trying for over a week to get an appointment for my 7 year old. Despite calling religously from 8am every day I am greeted with a recorded "call queue full" or "sorry all appointments for today have been taken" message. Its stressful and upsetting that is so difficult to get access to a gp or even speak to someone medically qualified. Its not an emergency yet but what if it becomes one due to lack of medical attention? This surgery is horrifically oversubscribed and the appointment system doesnt work. Just 2 surgeries in the whole town and new houses going up everywhere. I am seriosuly concerned and feel like lives are being put in danger. Something needs to change.
GP surgery review: blackwater-medical-centre
Title: Appointment
Rating: 1 out of 5
Visited: August 2022
How can all appointments be gone every day 1 minute  past 8 for over two weeks of trying. When you manage to speak to reception they are very rude.
GP surgery review: blackwater-medical-centre
Title: Improvement is very noticeable
Rating: 4 out of 5
Visited: August 2022
The new call back system is so much better. I rang on 1st August 2022 and was called back within 40 minutes. The appointment was arranged and my doctor rang me early afternoon. My problem was resolved and my new prescription was ready within a couple of hours.  I know the surgery receives a lot of criticism however I am pleased with the care I received. Thank you!!
GP surgery review: blackwater-medical-centre
Title: Terrible Surgery
Rating: 1 out of 5
Visited: May 2022
I have been trying to get a appointment for a week and still not even able to get through so i dialled 111 today 8 hours later no call back. call the surgery to see if they could help me as my condition is worsening and was told 111 is nothing to do with us and no you cant see a doctor as we are full call back in the morning and so the circle goes on
GP surgery review: blackwater-medical-centre
Title: Always helpful
Rating: 5 out of 5
Visited: February 2022
I have been registered with this surgery for 11 years. Every member of staff I've encountered has been helpful. Even through this difficult covid time I've mostly been able to get an appointment.
GP surgery review: collingwood-road-surgery
Title: Gone down hill
Rating: 1 out of 5
Visited: June 2023
Myself and my family have been with this surgery for 36 years and never had any problems until now! Awful place. Can't get an appointment, have to be assessed. Which isn't good when a child is at school! Nurse only one day a week. Manager has now left and it's a shambles. Rude receptionist too.
Such a shame as it used to be a lovely doctor's
Will be finding a new GP ASAP
GP surgery review: collingwood-road-surgery
Title: Disgusted
Rating: 1 out of 5
Visited: October 2022
Having been spoken to rude my the male doctor that I need to speak up as I’m not 87 years old. 
Having him not call me back when his booked to do so and therefore all weekend not having the medication that I need. 
And now today Monday eventually get through 5 times to have phone cut off after ringing for 4 minutes. 
The opening times are until 12:30 so why not answer to phone. 
I am moving surgery’s even my parents cannot believe how terrible this surgery is.
GP surgery review: collingwood-road-surgery
Title: This expanded team is tops for patients
Rating: 5 out of 5
Visited: July 2022
We have always had great doctors in this practice, a great practice manager, and great nurses. Quick to act they have identified for us some pretty hairy stuff, always available and quick to follow up on broader NHS service.  My latest appointments related to symptoms from a hiatus hernia, having endured a horrendous cough. A change of approach from our relatively new doctor, based on personal experience, got to the source of the problem right away, with a change in medication for the hernia and associated asthma had an immediate impact and I already feel the horrendous journey is coming to an end.  Well done the team.   They are great with appointments, speedy and practical in dealing with the smallest (but important) requests, and now with that added feeling of diversity in approach.  The best practice for getting appointments, professional, sensitive and receptive in approach, please keep it going.  Well done everyone.
GP surgery review: collingwood-road-surgery
Title: Poor response from GP surgery
Rating: 0 out of 5
Visited: July 2022
Today and yesterday I rang the Collingwood Road surgery desperate for help. I rarely contact the doctor and would not dream of wasting their time. I spoke to the receptionist and begged in tears for help. I felt I was accused of being rude. I was told the only way I could get help was to have a smear test. I was not allowed to speak to a doctor despite me saying that my marriage, job and life felt at risk. I was told that a doctor would ring me the next day. I was left feeling bereft and helpless with no one to turn to.  
As someone who never asks for help and is embarrassed by the need to ask for support this has devastated me.
GP surgery review: fern-house-surgery
Title: Dr Mayet
Rating: 5 out of 5
Visited: April 2023
After a prolonged flare up with Rheumatoid Arthritis I had an appointment with Dr Mayet his knowledge on the subject and also his understanding of the symptoms is second to none . After starting the drugs he prescribed I feel I have been given a new lease of life. My children and grandchildren think is amazing that I am now much more mobile and thankfully pain free. My heartfelt thanks to you for all your help and support .
GP surgery review: fern-house-surgery
Title: Dr Ahmed Mayet
Rating: 5 out of 5
Visited: March 2023
I see Dr Mayet today was met in waiting room with smile & handshake after telling him my problem he examined me & explained what he diagnosed answering all my questions fully and gave me options then promptly referred me for tests to see what's upwith me he also gave me print-out to further read about what he had said 
He really cares deeply about the people he sees
GP surgery review: fern-house-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: March 2023
Always get an appointment when needed. Always friendly, sympathetic and helpful. Always go the extra mile and do all they can to explain and reassure.
GP surgery review: fern-house-surgery
Title: A dated practice in a dated building
Rating: 1 out of 5
Visited: December 2022
Joined this practice 3 months ago first impression was I had gone back to the 1950s everything about fern house is stuck in a time warp the facilities are run down dirty and dated uneven flooring covered in scruffed lino no dedicated waiting room access is restrictive for the less able the list could go on, the services provided are limited for instance no facility to do on site bloods surely a given in the 21st century, the pharmacy does not appear to run the same software as the GPs reception so patients have to shuttle between the two relaying sometimes complicated medical information with resultant errors occuring, GPs seem to be patient adverse in one consult the GP at no time faced the patient and spent the whole time avoiding eye contact and made an asset of being offhand, finally the receptionists bring a whole new level to the art of obstruction, curt, dismissive, put upon the appointment system is designed to offer the longest possible wait time without actually breaking government guidelines the whole operation needs bulldozing and consigned to the past where it belongs why on earth a town the size of Witham has to rely on such facilities is a disgrace to the town/district/ county council's  members who should be beating down the doors of the Dept, of Health newcomers to the town should be stopped from signing on and existing patients as they leave not replaced so that it does what some of its patients no doubt will do and die a death do not sign on it's a dreadful place
GP surgery review: fern-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Caring practice with efficient processes and some great doctors.  Adapted well to the demands of the pandemic.  Doctors make time for patients.
GP surgery review: witham-health-centre
Title: Outstanding service every time
Rating: 5 out of 5
Visited: August 2023
Having been with other GPS which adopt rigid practice not practical for most patients needs.  I have been amazed at the level of care in arranging/scheduling appointments, by both staff and reception team at Dr Killy &Partners who are both knowledgable and who have gone out of their way by means of advice and providing service.  
In my opinion, most practices have been rigid in their structure - especially in trying to arrange an appointment where mostly you have to call very early for appointments that day with no guarantee of getting through the busy lines!
Here, although that is in force, you can call both morning and afternoon and there are also options to book appointments (if meets criteria) in advance.  There is an option for out of hours at other practises if like me you work office hours Monday-Friday or shift work.
I have repeat prescription and have never had a problem with speed and efficiency of obtaining my meds.  When there has been a problem (if out of stock or no longer on market), I have been able to call in - speak to the helpful reception/admin team who have rectified and provided an alternative.
I really can’t thank them enough.  I’m aware of pressures and demands on public services who are up against it from all angles and although I don’t usually leave reviews, I feel this surgery deserves it!  If you’ve experienced other GPS where appointments are like gold dust and help is not forthcoming from staff, you’ll really appreciate how well a Practice Dr Killy & Partners are run.  Thank you so much and please continue to do what you do… you’re doing a difficult but amazing job and you should be proud.
GP surgery review: witham-health-centre
Title: A very good personal approach to my treatment needs
Rating: 5 out of 5
Visited: July 2023
After getting help from the practice manager to understand how the practice worked I had the need to consult them on a potentially serious requirement. 

I found the whole practice was helpful and arranged for very urgent tests and results to be set up and implemented.  This was with a very nice friendly approach where I felt very comfortable knowing that my needs were being handled  well.  Many Thanks.
GP surgery review: witham-health-centre
Title: Fantastic Help
Rating: 5 out of 5
Visited: October 2022
I have had to contact the surgery a number of times a d again today to help with changed to my prescription and where I had left tablets at home and I was in a different part of the ukonholiday. On each occasion I ha e rung or gone into the surgery I have been helped and got the prescription I needed the same day. Thank you so much from a very satisfied patient
GP surgery review: witham-health-centre
Title: Staff go above and beyond
Rating: 5 out of 5
Visited: August 2022
Just wanted to say how super the team are at Witham Health Centre, they assisted me this afternoon with urgent repeat prescription that I needed before a weekend away.
Outside of this experience I’ve always received excellent service, always well mannered, prompt and professional
GP surgery review: witham-health-centre
Title: Big Thank You
Rating: 5 out of 5
Visited: July 2022
All I can say is this is the best surgery in Witham , my Doctor was very helpful and she listened to everything I needed to talk to her about, which I found brilliant, also booked me my blood test there and then. Thank You to the Doctors, Nurses, receptionists, and all the staff,I have and still will recommend the Health Centre, Well Done.
GP surgery review: grove-surgery
Title: Unbelievable resistance
Rating: 1 out of 5
Visited: May 2023
I'm terminally ill, receiving treatment from Papworth, Previously was treated by West Suffolk as well. 
Medication provided by West Suffolk had stabilized my condition & it was mutually agreed that I could stop seeing them until it became necessary  to return. That was Nov 2021. My situation has deteriorated & need to return to West Suffolk. 
However Grove Surgery are refusing to refer me, because they say it's not correct procedure. 
West Suffolk need a referral from them and without it I cannot get any help.
Have had to go through NHS complaints procedure just to get a referral. 
Patient care at this practise has gone downhill. They seem to have forgotten why they're in the job.
GP surgery review: grove-surgery
Title: Unable to get an appointment
Rating: 1 out of 5
Visited: March 2023
The appointment system does not work. 
I work Monday - Friday between 8:30- 5. I can have time off easily for a pre-booked doctors appointment l, I just need to know when this will be. 
I work with people running appointments so can not just stop everything to take a phone call without notice. 
When trying to book an appointment I was told I couldn’t and needed to call in the morning to request an appointment for the day. Then I would be called at a random time throughout the day. And that’s my appointment. 
This is no good for me and the system makes it impossible for me to see anyone and access the care and advice I need. 
What do I do and where do I go?
GP surgery review: grove-surgery
Title: Staffing issues
Rating: 1 out of 5
Visited: February 2023
I was spoken to yesterday by a lovely receptionist to inform me that I have type 2 diabetes following recent blood tests. The nearest appointment which is only by telephone is three weeks away with a nurse. I suffer with anxiety and am very concerned I should be making changes to my eating habits and lifestyle and the Internet full of contradictions. I feel very let down and not the first time in the last 3 years. Waiting room always empty so if the nurses are busy, surely a doctor could step in if an illness has been diagnosed.
GP surgery review: grove-surgery
Title: Good service
Rating: 4 out of 5
Visited: January 2023
Phoned at 8.30am,a callback from doctor at 9, prescription in pharmacy 5 mins later,can't fault the efficiency.Friendly and helpful staff, couldn't ask for more!
GP surgery review: grove-surgery
Title: The Doctors and Nurses are a brilliant team
Rating: 5 out of 5
Visited: March 2022
Having been registered with Grove Lane Surgery since c1984 I have always been pleased with the high standards of support from all of the staff. It is particularly pleasing to see the advances the Senior Management team have made in developing the nursing staff to take on greater responsibilities which has resulted in much more flexibility with regard to the number of appointments available.
Keep up the good work
GP surgery review: school-lane-surgery
Title: Disappointed
Rating: 2 out of 5
Visited: October 2023
I visited the surgery to book an appointment and change my personal details. You cannot do either in person.
Rang today to try and book a sameday appointment, no appointments  available. Ring back tomorrow.
Tried to change my personal details on line and now have to go back to the surgery with proof of my new address.
Very disappointing. Doctor surgeries seem to be run for the benefit of the surgery and not for the benefit of its customers who are sick.
GP surgery review: school-lane-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: July 2023
I had cause to visit the surgery recently. The receptionist was kind and helpful as was the Dr.  My concerns were addressed promptly and in a professional way. Thank you all
GP surgery review: school-lane-surgery
Title: Caring company
Rating: 5 out of 5
Visited: March 2023
I would just like to thank the practice for my appointment information from the doctor, which I knew nothing about,so very happy,also the lady who gave me loads of information. Thank you.
I have never have had anything but outstanding service from every single person at school lane,for myself,and helping me with other family members as well,so thank you all,you do a brilliant job,in extreme circumstances.
GP surgery review: school-lane-surgery
Title: A shoddy show of half baked individual's
Rating: 1 out of 5
Visited: March 2023
The message you get when phoning the surgery is that they are at capacity,but when you visit the web site they still are accepting patients.The receptionist who has no medical experience is given the power to give medical test results to patients,but when asked cannot give specific's.Booking to see a Doctor is like playing Bingo.And waiting to see a Doctor is like being a Duck in a shooting range.The way the surgery is laid out,is that a number of seats are arranged in a centre space,the walls each have solid doors and every so often somebody pops out,like ''stars in there eyes''and calls your name if you have gone to the loo or are hard of hearing you have missed you spot,too bad for you ?.When phoning for results found out the Doctor booked two appointments for me unbeknown to myself and instead of having one blood test I had two without knowledge of the second,no explanation given.
GP surgery review: school-lane-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
Hi
A thank you to all the staff at School Lane suregery. My wife and I are visitors from New Zealand and appreciated all help with regards to registering, booking and seeing a practitioner.
I wish I had names but the staff a main reception taking our calls (and returning them were most helpful. The reception staff at the healthy living centre were excellent and the doctor offered some great help and advice.
Many thanks one and all,
Pete and Liz Taylor
GP surgery review: watton-medical-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: September 2023
I’ve only been a patient at Watton Practice for half a year, but it is the best GP practice I have ever been at. The staff are incredibly friendly and I cannot fault their doctors. I’ve felt listened to with my concerns and have always got an appointment when needing one. People are so quick to blame the GP practice for such minor things, but I cannot fault this place. Highly, highly recommend.
GP surgery review: watton-medical-practice
Title: Awful
Rating: 1 out of 5
Visited: August 2023
Not only is it impossible to get an appointment, it is now impossible to fill out a web form to get a reply from a medical professional.
This practice has a history of very poor service and complaints seem to have no effect.
GP surgery review: watton-medical-practice
Title: Atrocious
Rating: 1 out of 5
Visited: August 2023
Unable to get an appointment - website forms are closed down for emergencies only. Have an ongoing health issue and every time I go to make an appointment they are on emergency only. Not able to communicate through website or by phone. This is a frequent issue at this place. The receptionists are rude and make you feel like you’re dirt for needing an appointment. I was Lied to by them about sending my details for a referral, the place they said they were sending it to said they received nothing. Fortunately I live on the boundary of another practice who are supposed to be very good. I hope I never have to step foot in this place again. I wish I could get a refund on my national insurance deductions as I do not get a free health service - I just get to pay for it.
GP surgery review: watton-medical-practice
Title: Still helping us.
Rating: 5 out of 5
Visited: June 2023
Despite the incredibly increased demands on the practice they are still helping us with our problems. 
Over the last few months I have become one of the ‘sick’ who need their help. 
In my dealings with the practice whether by phone or online they have been kind, understanding and professional. 
You can see by the massive increase in the medication in bags waiting to be collected at the pharmacy that foot traffic through the surgery has increased massively. 
They now offer more telephone consultations to help with demand and more and more processed can be handled online. 
I have a new appreciation for the staff at Watton Medical Practice, they are doing a tough job and they are doing it well. 
I got one thank them for the way they have looked after me and my illness.
GP surgery review: watton-medical-practice
Title: Receptionist
Rating: 4 out of 5
Visited: May 2023
I had reason to attend WMP on Monday morning. The patient at the front of queue had very little English and was using the translation app on her phone. The receptionist remained calm and professional throughout a protracted exchange and at no time did she make the young lady feel uncomfortable. Well done that receptionist. My own query was dealt with quickly and efficiently. Praise where praise is due.
GP surgery review: watton-medical-practice
Title: Blood test
Rating: 5 out of 5
Visited: April 2023
I had a text from the surgery asking for a comment on my visit of 24th Appril for a blood test. I couldn't follow the information given so have decided to give a review on here! I had my blood test - not a mark on my arm today - and had  good chat to the nurse who happened to be the COPD nurse at the surgery. I found out that my current meds for the above needed a bit of a tweak and a prescription was ordered for next day collection. The appointment was really good and I felt loads better after some things were explained to me. Let's hope that after the past couple of years we can get back to a sort of normality and renew the relationships we had with staff before covid. I have to have an appointment with the COPD nurse in 3 months and was disappointed that I couldn't pre-book but I was promised that I would get a text to remind me to book nearer the event. All in all a very successful trip.
GP surgery review: watton-medical-practice
Title: Disgusted
Rating: 2 out of 5
Visited: March 2023
A receptionist is not helpful to a cancer patient that needs blood tests at a certain time for the hospital. Refuses to make the appointment for the test 3 weeks in advance and then when there are no appointments, he sends a 73 year cancer patient 25 miles to get the blood test done at a hospital, rather than speaking to the nurses at the surgery to see if they can fit the patient in.