janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: elmwood-medical-centre
Title: New doctor v previous
Rating: 5 out of 5
Visited: December 2022
Having been with one doctor who we trusted and liked, it was the first time I had met my new doctor. I have to say that it was great to find an excellent "like for like" replacement. Personable, professional, helpful and caring. Carefully assessed all I had to say and took appropriate action whilst explaining why he was taking this action and answered all my queries. Couldn't have asked for better, thank you :-)
GP surgery review: elmwood-medical-centre
Title: Shambles
Rating: 1 out of 5
Visited: November 2022
Tried for 2 weeks to get an appointment same every day no appointments left by the time you get through went into surgery at 8.10am to be told again no appointments available some of the receptionist need to learn how to speak properly to people they are rude and ignorant to your needs this surgery has gone so down hill needs closing no care for anyone in the last week I know of 5 people who have changed surgeries so if you want to be seen and cared for avoid Elmwood Medical practice
GP surgery review: elmwood-medical-centre
Title: Cannot get to see a GP
Rating: 1 out of 5
Visited: November 2022
Nothing personal against any of the staff but it is proving impossible to see a GP at Elmwood . This is the third time that I have rung at a few seconds after 8am, waiting in the queue and then finding all appointments have gone. 
This calling at 8am for a same day appointment is outdated , not being able to make future appointments is also ridiculous. If you work you do need an element of planning ahead. 
Very poor system that  is in need of an urgent review.
GP surgery review: elmwood-medical-centre
Title: Very poor service from GP
Rating: 2 out of 5
Visited: September 2022
The receptionists try their best to sort things out, and the Nurses are great, but service from this GP practice not good enough. Left waiting for 25 min listening to msg 'you are nr. one' in the queue (gave up in the end), had repeat prescription rejected because I applied too quickly after last one. Not informed about this, so left scrabbling to try to get medication last minute before a three week holiday. Not informed about test results. Go elsewhere if you are able, although I'm not sure any of the others are better!
GP surgery review: goyt-valley-medical-practice
Title: Do Not Want To Know
Rating: 1 out of 5
Visited: January 2024
After 3-4 months of extremely poor sleep my wife, after trawling the web and trying herbal remedies contacted the practice to see whether medication would help. Instead of seeing her they fobbed her of with links to the sites she has read. Lived here just over 3 years and she (70 yo) has never set foot in the surgery other than for vaccinations.
GP surgery review: goyt-valley-medical-practice
Title: Addicted to web sites
Rating: 2 out of 5
Visited: December 2023
Having just spent over an hour trawling through over 120+ websites posted by this Practice, including one which details a Doctor who left nearly twenty years ago, I was unable to find the information I was seeking. The majority of these sites are so outdated and contain information that is irrelevant to their patients' needs which begs the question "Whose responsibility is it to oversee this usage?"  Incidentally, I was searching for details of their new Triage System, but was unsuccessful.  However, one site did make me chuckle and that was one offering, for a fee, reserved parking if visiting the Practice. All parking in Whaley Bridge is free (?).  Finally, I note from other reviews that the Practice does not respond to Patients who write reviews, which begs yet another question "Why Not?".
GP surgery review: goyt-valley-medical-practice
Title: Useless
Rating: 1 out of 5
Visited: June 2023
Unable to help with simple requests, unable to get appointment, fobbed off by reception staff, ridiculous unhelpful system for booking appointments, employ very few GP's, not sure why anyone is paying for this (lack of) service.
GP surgery review: goyt-valley-medical-practice
Title: Excellent Pracice
Rating: 5 out of 5
Visited: January 2023
I have found the staff to have always been courteous and helpful and the medical staff well informed, understanding and efficient.
Getting an appointment can be difficult as in any busy GP practice, try getting your phone ready and press dial 10 seconds before 8,00am. This usually gets me into the top 10 waiting list and I usually get an appointment this way.
GP surgery review: goyt-valley-medical-practice
Title: No service no appointments
Rating: 1 out of 5
Visited: October 2022
Reception just seems to exist to act as a barrier to getting an appointment regardless of the problem. They only offer same day appointments but when you try on the day there aren't any left. This puts peoples health at risk. Why do we pay taxes for a non existent service?
GP surgery review: goyt-valley-medical-practice
Title: Awful surgery
Rating: 1 out of 5
Visited: July 2022
Doctors do not keep promises regarding contacting you back.
Repeat prescriptions are cancelled and no notification or contact is given leaving you weeks without access to medication.
No handrail on the inclining access ramp for people with mobility issues or elderly to access their doctors independently.
GP surgery review: hartington-surgery
Title: Exceptional practice
Rating: 5 out of 5
Visited: April 2023
We have been patients here for 5 years and the practice is outstanding. Appointments are almost always available promptly, staff are caring, attentive and one never feels rushed. 
Best surgery we have ever used.
GP surgery review: sett-valley-medical-centre
Title: Very efficient practice
Rating: 5 out of 5
Visited: October 2023
Both myself and my wife have had to use their services recently, cannot praise them enough, especially the practice nurses.
GP surgery review: sett-valley-medical-centre
Title: Effectively painless Covid/ Flu jab.
Rating: 5 out of 5
Visited: October 2023
I am not permitted to leave my earlier review because it “ contained a website address “ it didn’t. It just contained details of how wonderful my experience of flu and covid jab was at this surgery. I would love to say more.
GP surgery review: sett-valley-medical-centre
Title: Excellent experience
Rating: 5 out of 5
Visited: September 2023
Doctor was unable to see me today as she was busy with other patients but contacted me by phone later in the day. Full and comprehensive of my test results. I've always had excellent care from the practice.
GP surgery review: sett-valley-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
I have always had a really good experience at Sett Valley Medical Center (I have been registered with them for a long time). Also, I have recently had GP appointments, for a range of symptoms, and I have had a really good experience.  The staff I talked to (GP's, Nurses and receptionists) were really helpful, understanding and also effective in delivering healthcare, explaining medical concepts clearly and also making referrals where needed.  I really felt like the staff truly wanted to help me, and were kind, easy to talk to and of course knowledgable and professional - which has made such a difference when dealing with worrying health issues. Thank you very much.
GP surgery review: sett-valley-medical-centre
Title: Thank you!
Rating: 5 out of 5
Visited: July 2022
For excellent response today.  My wife has had chest infection not cleared after a week, phone call promptly answered and a gentleman said there were no phone slots available but he would try to get message to a doctor.  Doctor rang at 6pm and issued prescription which was dispensed 5 minutes later! We are lucky to have such an excellent surgery.
GP surgery review: sett-valley-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: May 2022
Had all my Covid related vaccines here at the practice including the spring booster.  The staff were always helpful and responded to my online queries quickly.  I also found the staff dealing with the vaccinations very efficient and very friendly towards me.  Greeted with smiles and kindness. Their attitude is great.
GP surgery review: barlborough-medical-practice
Title: Phone answering is poor
Rating: 2 out of 5
Visited: August 2022
I was on the phone for over 25 minutes waiting on the phone. I cannot believe it takes the receptionists this long to answer the phone. I was "number two in the queue for 18 minutes. Then for 7+ minutes it was just ringing and ringing. Absolutely ridiculous.
GP surgery review: killamarsh-medical-practice
Title: Trying to get through for results
Rating: 1 out of 5
Visited: March 2023
I have tried twice this morning to get through to know about a result got to no one in the queue and they have never answered .disgusting Why have a queueing system if they do not answer the last call.
GP surgery review: killamarsh-medical-practice
Title: Kind and understanding
Rating: 4 out of 5
Visited: February 2023
Discussed mental health problems with doctors. They were very understanding of my situation and encouraged me in a constructive manner while also respecting my current limitations. They were also happy to suggest extra services and support, as though going out of their way to help me, rather than doing the bare minimum. It made me feel like my problems mattered and also helped to silence feelings of inadequacy from how I was treated.
GP surgery review: killamarsh-medical-practice
Title: Horrendous. 3 week wait to see a dr
Rating: 1 out of 5
Visited: February 2023
Had to wait weeks to see a dr, then on the day (today) because of the issue I needed to see the dr for in the first place, I was 15/20 mins late. Now normally you’d just have to sit and wait a while to get seen to but not in 2023 apparently, I was told to come back in 3 more weeks. Absolutely disgusting they want shutting down or more staff. Never heard of a 3 week wait for a dr in my life.
GP surgery review: killamarsh-medical-practice
Title: Terrible service
Rating: 2 out of 5
Visited: January 2023
I’ve spent the past 24 minutes trying to get through to make an appointment for my child. This is terrible service. When did it become acceptable to leave people waiting so long.
GP surgery review: killamarsh-medical-practice
Title: Not enough staff or doctors
Rating: 1 out of 5
Visited: October 2022
I'm sure the practise do the best with the resources and staff they have but...to be number 1 in the queue for 12mins and then no appointment available for a week and a half? Advice was to go to a walk in centre if things got even worse. I only typed this review as I went online to look for a different GP's to register with and noticed Killamarsh are still accepting new patients. They obviously don't have the staff to deal with the patients they already have registered.
GP surgery review: killamarsh-medical-practice
Title: Awful
Rating: 1 out of 5
Visited: August 2022
It takes hours to reach anyone to simply make an appointment. The practice’s door is closed so they turn everyone away through the intercom, saying they should just call, despite it being almost impossible to do so.
And when I finally did, they hung up on me before I could say anything, placing me back into the queue. 
I wonder how someone in poor health could have the energy or patience to reach the help they need.
GP surgery review: springs-health-centre
Title: Best surgery ever
Rating: 5 out of 5
Visited: September 2023
I honestly cannot fault Springs surgery. I’m tempted never to move again just so I can stay with this surgery. All of the staff from DRs, nurses and reception staff are fantastic. They definitely have the winning formula and should be an example to other surgeries in the areas surrounding. 
Everything is always so well organised - the COVID jabs and flu jabs are always so well run. 
Whenever I have need to use the service for myself or my young child I’m confident I’m going  to get the best attention right from my first call. 
The reception staff are kind and caring and can’t do enough for you. The DRs don’t just rush you through and instantly say everything is a virus, they listen and they take care to offer advice , medication if needed and follow up. 
Yes things were different during and since COVID but I still think the surgery is fab and I don’t want to go anywhere else. 
Keep doing what you’re doing - because it works and thank you.
GP surgery review: springs-health-centre
Title: Telephone review
Rating: 0 out of 5
Visited: February 2023
I had a call from the practice for a medication review. Nothing out of the ordinary but when I was told my blood pressure was fine I realised it had been over a year since I had a blood pressure check so how on earth can they tell me my blood pressure is fine!
GP surgery review: springs-health-centre
Title: Disappointed In The Practice & The Service provided
Rating: 3 out of 5
Visited: February 2023
I had an appointment today Doctor was running late I was sat there waiting for at least 35-40 mins Got called into Doctor not even an apology from the doctor running late, It’s not acceptable not to apologise also some times your kept on the phone for an hour waiting why don’t you do a ring back service or answer phone for cancelling appointments, after say 10-20 Mins Sometimes the Receptionests can be uncaring & not be very helpful, it’s all got so much worse since covid it’s not easy to get an appointment for Doctor when needed which puts stress on Hospitals unnecessarily I understand the problems are stretched to maximum capacity. The Government needs to sort this out asap.
GP surgery review: the-valleys-medical-partnership
Title: Dr Adebanjo
Rating: 5 out of 5
Visited: October 2022
A while back I called to ask for a doctor to call out to see my elderly mum as she was very poorly.
Dr Adebanjo called out to see her. He was a breath of fresh air the minute he entered my mums.
He was professional and very thorough, he was caring he listened and let us explain what the issue was and he then went through all her medication gave her a full examination I cannot praise this doctor enough! He is a Credit to The Valley medical centre. He reassured myself and mum and got to the bottom of her problem. I cannot thank him enough! Thank you so much for your help and support.
GP surgery review: the-valleys-medical-partnership
Title: Excellent care
Rating: 5 out of 5
Visited: March 2022
Submitted an E consult at 7am on a Monday morning, by 8:20 it had been reviewed and I had a message to contact to make an appointment. The appointment was 4pm that day. Seen and felt listened to and understood and received a great consultation.
GP surgery review: castle-street-medical-centre
Title: Great Doctors
Rating: 4 out of 5
Visited: January 2024
Every doctor I have had a telephone appointment with have been so helpful, polite, very thorough, and proactive. Also the lady who I have spoken to twice recently (option 4) was so lovely and helpful. Although there are often difficulties getting an appointment, the doctors are brilliant.
GP surgery review: castle-street-medical-centre
Title: Patients do not feel important
Rating: 3 out of 5
Visited: June 2023
After eventually getting through to a receptionist,I was then told after discussing my issue,to either go to A&E or a walk in centre 40 minutes drive away as a GP couldn’t see me for days. Didn't feel it was urgent enough to go to A&E and wait for 4 hrs. Unfortunately, feel let down by this practice and feel quite often my health is in the Receptionists hands and not important enough to let a GP decide.
GP surgery review: castle-street-medical-centre
Title: Experience changes
Rating: 5 out of 5
Visited: April 2023
I have been with this practice for number of years and have always recieved good treatment. I must admit the number of changes that the practice has gone through yielded some positive and some negative majority of the GPS that was there have left with the exclusion of one. And even there there was a change as I can't get to see this gp and I have found this to be having a negative impact on me and my health.
I realise that there are going to be changes from time to time but for me to trust in my doctor and the fact that they know and your health concerns to then be told I have to start over with someone who knows nothing about me and me having to drag my way through the explanation of my health issues.
Having said all that I still like the practice but my trust and methodology have some what been a little off not being sure of the new set of GPS in the practice. Many thanks for all of the treatment I have recieved.
GP surgery review: castle-street-medical-centre
Title: sick of hearing the message
Rating: 3 out of 5
Visited: October 2022
long message telling us about Covid, erm, dont we all know about this, over a minute listening to this message plus telling us to old surely, they mean hold!!!
If they are restricting appointments (I should say I have never had problems with appointments) to give GP's 'more time to care' this why not simply answer the phone immediately giving us more time to live and not cost us in phone calls!!!
Having said that, the medical care I have received has been excellent, it is just this method of treating us like idiots
GP surgery review: castle-street-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: July 2022
I have recently received excellent treatment for an infection. Starting with staff at the Reception, continuing to very caring staff. Their explanation and compassion were exemplary. Follow up appointments made immediately which filled me with confidence. Thank you to all for your continued hard work during this very trying time.
GP surgery review: castle-street-medical-centre
Title: Excellent compassion
Rating: 5 out of 5
Visited: June 2022
I telephoned the surgery this morning (30.6.22) to a very understanding member of staff. To then be treated by a brilliant doctor whose care and explanation were exemplary. I would like to take take this opportunity to thank you all.
GP surgery review: creswell-and-langwith-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: August 2022
Since I have lived here (5 years 6 months) I have never been treated as well. The whole practice are welcoming and helpful.The treatment of patients is great and the aftercare and follow ups are second to none. The doctors and other care staff keep in touch on regular basis and I can’t recommend this practice enough.
GP surgery review: creswell-and-langwith-medical-centre
Title: Worst GP practice
Rating: 1 out of 5
Visited: February 2022
Rang at 8am Monday morning too be told I'd receive my call back within 2 days still not my call 17:45 Wednesday evening
GP surgery review: emmett-carr-surgery
Title: Fantastic Caring Service
Rating: 5 out of 5
Visited: August 2023
I can’t fault the service that I receive from the practice. All of the staff are polite, helpful, efficient  & friendly. 
In the current climate of bad press around the NHS I feel privileged to have received such an excellent service from this practice.
GP surgery review: family-friendly-surgery
Title: Fantastic treatment
Rating: 5 out of 5
Visited: November 2022
Have always been treat with care and dignity while attending this practice. Feel safe that my treatment is confidential as with all consultations I have. Never have an issue with getting an appointment which is appropriate to my need for care, ie same day or within the week. I don’t always expect to be seen the same day with the nature of some of my symptoms and it isn’t always necessary. I do however always get an appropriate appointment without fail.
GP surgery review: shires-healthcare
Title: Terrible trying to book an appointment
Rating: 1 out of 5
Visited: July 2023
Funny thing is you have replied to a response I posted last year. I called today to book an appointment for today/tomorrow as I believe I may have a kidney infection. Was advised by the lady that no appointments are available and I can call back next Monday. If this is a private healthcare provider being paid by the NHS, then please investigate this practice as it certainly doesn't offer the service that they responded to on my feedback. It's places like this that give the NHS a bad name. Nothing but rude useless staff that answer the phones. Be easier to have a voice recording stating No!!!
GP surgery review: shires-healthcare
Title: Efficient and Helpful Practice
Rating: 5 out of 5
Visited: July 2023
Have never failed to get a prompt appointment to see a doctor and have always received good care and attention from everyone. I compliment the practice on its caring efficiency.
GP surgery review: shires-healthcare
Title: A really good new doctor!
Rating: 4 out of 5
Visited: June 2023
It is unfortunate I cannot name an individual but understand why.  I attended an appointment today about some symptoms I was extremely worried about, I had concerns they may be life threatening.  The doctor I saw was very new to the surgery, but he was simply brilliant.  I explained things in detail, without over complicating anything, his mannerisms were calm and friendly, yet at the same time, totally professional.  He was very thorough and explained every everything he was thinking and the roadmap ahead.  He also asked me and my husband if we had any worries about what we thought it might be.  After hearing my husband's worry about a very serious possibility, he was very reassuring and explained that whilst nothing could, be ruled out yet until after some more tests, from mine and my husband's explanation of our symptoms and the checks he did while we were there, he said he did not feel it would be as serious as that and has set our minds at ease for now.  Again, his bedside manner is excellent.  Myself and my husband did thank him and compliment him on his bed side manner, but I felt I should leave feedback as well.  If you are unable to identify the doctor from my name, please feel free to reach out via email
GP surgery review: shires-healthcare
Title: Brilliant receptionists
Rating: 5 out of 5
Visited: April 2023
Great receptionists that delt with my two daughters appointment needs with care and understanding ,noting the additional needs and making her a appointment with a suitable doctor,made a follow up appointment straight away.Making my other daughter two emergency appointments immediately.
GP surgery review: shires-healthcare
Title: Great place
Rating: 5 out of 5
Visited: November 2022
If been to the Drs 5 times in 3 months. I have got in every time and mostly with the Dr I wanted to see. Every Dr has been lovley, also the reception staff, I can't fault anyone.
GP surgery review: shires-healthcare
Title: Awful service
Rating: 1 out of 5
Visited: August 2022
Can only call on the day for an appointment. I've had a red spot/sore on my nose for over 4 months, and can't book an advanced appointment. What kind of service are you running? I work out of town and can't book a same day appointment as it doesn't work. No email address to complain, just rude staff who answer the phones. Remind me what kind of service you offer or better still the lack of service!!
GP surgery review: welbeck-road-health-centre
Title: Do not use this practice
Rating: 1 out of 5
Visited: April 2023
The practice admits that the GPs need to protect their backs over patient care so have repeatedly failed in their duty of care with me as a patient. They made getting my medication and treatment an ordeal every time I had to ring them up.

They only take appointment requests between 8-9am but they are usually full before 9:15am, and yet they insist on the message on the phone line telling you the best way to get an appointment in detail before you can get through - this information is only relevant for 15min out of the day so change it!

They don't include patients in the conversation about their care, making unilateral decisions without due regard or care for patients. 

The nursing staff, however, are lovely. 

I have left the surgery now as I cannot bare the dire level of care any longer as it is damaging to my mental wellbeing.