janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st-albans-medical-centre
Title: extremely poor service
Rating: 1 out of 5
Visited: February 2023
I had an appointment booked for a medication review and a smear test which was cancelled by the practice due to unforeseen circumstances. My medication has nearly run out now, they will not represcribe due to me needing a review. I was told when i enquired inside the practice (as there is always a 30 minute wait on the phone) a months worth would be issued to me as a urgent matter, due to not being able to be seen until march. I telephoned today and was told it hadn't been actioned. The receptionist said there was nothing else that could be done for me and i would need to call back. I was moved over to this practice when my practice closed but i wish i had been given the choice as i wouldn't recommend this one to anyone. They are accepting new patients but haven't got the staff or the capacity to provide access for the patients they already have.  My smear hasn't been rebooked as the diary isnt available to do so for another week. Even then the practice nurse offers such limited appointment options. 
Unhelpful staff and poor patient care.
GP surgery review: st-albans-medical-centre
Title: 4 weeks behind on vaccines and cancelled again
Rating: 1 out of 5
Visited: January 2023
My new born was due his 8 week vaccinations, upon arrival it was cancelled and booked 4 weeks later! Due tomorrow and they cancelling it again, he is now 12 weeks and is going to be behind! I am furious especially with everything going around!
GP surgery review: st-albans-medical-centre
Title: No time for patient
Rating: 1 out of 5
Visited: January 2023
After having blood tests do to be told my cholesterol was high , then you can ear different foods or take tablets for a very long time wasn't even given a diet sheet .told to go home and read up about . Also 2 appointments to see the asthma nurse was cancelled after waiting 3 weeks for each one . Put on medication was told I'd get a phone to review it 6 weeks later I had to go asking for the nurse to phone me the list goes on . Happy to say I'll be going to a different practise
GP surgery review: st-albans-medical-centre
Title: Very poor service again
Rating: 1 out of 5
Visited: November 2022
Receptionist phoned me to advise me the Doctor had ordered a blood test so would I like to book an appointment.
Booked an appointment for Thursday 03/11/22 at 11:00am.
Arrived for the appointment in plenty of time signed in with reception and was told take a seat.
I was sitting on that seat for 40 minutes that’s how late the appointment was.
I was called in to see the nurse who couldn’t find any Doctors orders for blood test on the computer.
GP surgery review: oakenhall-medical-pract
Title: What waiting List?
Rating: 5 out of 5
Visited: July 2023
I have been unfortunate to have required the services of Oakenhall on numerous occasions this year. I have seen on the media the apparent waiting times experienced by patients from practices in England. Well. How fortunate we patients at Oakenhall are!
This year alone, it has been necessary for me to be seen by a GP on numerous occasions. Never have I had to wait to be seen by a GP!! 
I have been able to be assessed by knowledgeable, trained staff on the phone, and an appointment with a GP the very same day.
I have never needed to wait for an appointment for another day.
Yes. The appointment time is short. But better an appointment than none at all!
Thank You Oakenhall Doctors and Staff.
GP surgery review: oakenhall-medical-pract
Title: bad information
Rating: 2 out of 5
Visited: July 2023
mum of 87 registered with surgery 4 weeks ago approx.  visited the surgery monday as came out in a rash, was told notes not yet transfered over, so will not be able to see anyone, when mum asked for help she was told by reception to go down to the walkin centre at London road, and to get a taxi. when mum asked if there was anywhere else to go for help, ie pharmacy  the receptionist said she had no idea, bearing in mind there is a pharmacy across the road, or mum could find own nurse to help her. In the queue was a community nurse who was shaking her head in dissussed.
I work in a GP surgery and our receptionist would never ask an 87 year old to  defend for themselves or travel all the way to London road.I think your surgery needs some training on care in the community and compassion, and to source out the pharmacies around them as most patients are now redirected to them a lot more.
GP surgery review: oakenhall-medical-pract
Title: Not for me
Rating: 1 out of 5
Visited: May 2022
A tired dingy practice with at least one very abrupt and rude doctor who gave a personal opinion rather than a professional one, the waiting room is covered in a plastic corrugated roof which is filthy and let's in no sun, the receptionist is nice and polite but that is pretty much it for me. Not the best or nicest place. I left and you do have choices. I am now with another Hucknall practice who I would rate as a five star practice. I suppose it's horses for courses but Oakenhall is not for me, far too many negatives. And trying to reach them by phone is terrible, once you eventually do, there are no appointments left for that day and they suggest you try the whole fiasco again the next morning. A no from me!
GP surgery review: the-om-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
I have always had a great experience at Om Surgery. The service is prompt and the staff is kind and helpful. I would highly recommend this practice to everyone.
GP surgery review: the-om-surgery
Title: Great GP Surgery
Rating: 5 out of 5
Visited: June 2022
I'm extremely pleased with my GP surgery. The staff is friendly and efficient, always making me feel valued as a patient. Appointments are easy to schedule, and I never have to wait long to be seen. The doctors are knowledgeable, attentive, and take time to address my concerns. It's a well-organized and clean facility, ensuring a comfortable and safe environment. I'm grateful for the excellent care I receive here, and I highly recommend this GP surgery to anyone in need of reliable healthcare services.
GP surgery review: torkard-hill-medical-ctre
Title: Thank you
Rating: 5 out of 5
Visited: May 2023
I want to thank everyone ,I’ve had nothing but excellent help from everyone ,it such a friendly surgery  so a big thank youn
GP surgery review: torkard-hill-medical-ctre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
Thank you Torkard Hill for the excellent care given to my Mum  over the last 5 years. Every member of staff involved in her care, provided a first class service at all times, nothing was too much trouble. Special thanks to Dr Kachhala who went the extra mile at a very difficult time. Would highly recommend the Torkard Practice.
GP surgery review: torkard-hill-medical-ctre
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
I can't recommend this practice enough, very helpful & friendly receptionists, never had a problem with either a call back from the Doctor or getting an appointment.
Well done all great service especially in these challenging times.
GP surgery review: torkard-hill-medical-ctre
Title: Good service
Rating: 4 out of 5
Visited: November 2022
I phoned with an ear ache that had been ongoing for a week. I had a call back from a Dr within the hour and was asked to come in for an appointment I the next half hour. All very quick and prompt. This was a good service considering all the negative issues that people have with Dr's.
GP surgery review: torkard-hill-medical-ctre
Title: Amazing help
Rating: 5 out of 5
Visited: November 2022
I suffer with depression and have recently been really bad with it. The doctor that I spoke with was just the greatest help. Unfortunately I’m not allowed to put her name on here but truly she was great. I’ve also talked to a receptionist who helped me to order another prescription when I had forgotten to order it. She was stern (it was deserved as it was my fault that I had forgotten) but very helpful. Great service and help as always from this surgery!
GP surgery review: torkard-hill-medical-ctre
Title: disappointed
Rating: 2 out of 5
Visited: September 2022
i sent my request for a repeat prescription as normal on22/08/2022 through Lloyds recieved a reminder from them that it had not been authorised on 26/08/2022 after a struggle managed to contact the surgery and was told it had not be actioned and it was finally actioned on 2/9/22 when I pointed out I was out of Metformin all the receptionist would say it was on it's way this has left me without medication over the weekend at no point was I offered an emergancy prescription just "it is on it's way
GP surgery review: torkard-hill-medical-ctre
Title: Excellent service
Rating: 5 out of 5
Visited: July 2022
Super helpful reception staff that got me an appointment with the nurse the same day.
The Nurse was very caring and professional and managed to remove a large thorn from my foot that was causing me discomfort. This procedure was undertaken with great care, attention, and understanding. 
Thanks for the excellent service!
GP surgery review: torkard-hill-medical-ctre
Title: Practice Closed at 4.10pm
Rating: 1 out of 5
Visited: May 2022
I called today at 4.10pm which is the first chance I get to call the GP surgery on a work day. The recorded message informed that the practice is now closed. According to posted information, the practice closes at 6.30pm. I don't understand how I'm supposed to get in contact with this practice anymore! My lunch break (30 mins) is typically not long enough to wait in the call queue, and now this. I simply don't understand how I'm supposed to be a partner in my own care if I cannot reliably make contact with my GP according to the stated opening hours. I will now be without medication and my pain will return. This depresses me. I feel so disempowered. I feel like I'd be better off writing to the practice to request my prescription be put on repeat. Why can't I make this request electronically through the NHS app?
GP surgery review: torkard-hill-medical-ctre
Title: Always referred to the correct services
Rating: 4 out of 5
Visited: March 2022
I've had a phlebotomy letter for my yearly thyroid blood test, I can't get an appointment for 4 weeks, they are also Monday to Friday which I work and couldn't offer a time until 8:30 meaning I have to be late for work 
I've now had a reminder saying I haven't been. Do the practice know of these difficulties
GP surgery review: torkard-hill-medical-ctre
Title: Great service from a great practice
Rating: 5 out of 5
Visited: March 2022
Same day speaking to a dr then a face to face , diagnosis medication and follow up precautionary tests arranged . Can t ask for better service .
GP surgery review: whyburn-medical-practice
Title: Bad administration
Rating: 1 out of 5
Visited: December 2023
My partner passed away suddenly in Jan 2023 aged 51… myself and the life insurance company have contacted this surgery on numerous occasions to send the medical records over to them so we can get the morgage paid off! But keep getting no where with this ! And getting palmed off with we will call when done! Should have been done months ago!…As I am not only grieving the lost of my partner I am struggling to pay the morgage as it is on my own! Nearly a year down the line and still nothing! This has affected my mental health profoundly… you should be ashamed of yourselfs the pain and stress you have put me through regarding this situation very unprofessional to say the least!
GP surgery review: whyburn-medical-practice
Title: Awful service provider.
Rating: 1 out of 5
Visited: October 2023
I am struggling with my mental health and need to arrange an appointment for therapy and antidepressants. The phone lines are always soo busy and automated response of “we’re too busy to take your call right now please try again soon”. Also, the online appointment booking system never has any availability so i am unable to get an appointment or to even express my concerns. Absolutely awful waste of time paying taxes if you cannot be given the service we pay for.
GP surgery review: whyburn-medical-practice
Title: Awful experience everytime
Rating: 1 out of 5
Visited: July 2023
Getting an appointment is the first task, then you arrive on time to be sat waiting for 45mins+. Every single time the appointments run late even when I've had the first appointment of the morning I've never been seen on time. Reception staff are rude when asked about the delay. Once in the appointment you see a member of staff that cannot even prescribe your tablets so it's another wait for a Dr to prescribe then I was told it would be sent to one pharmacy and instead it was sent to another so you then are sent on a wild goose chase trying to find your prescription. Avoid!
GP surgery review: whyburn-medical-practice
Title: Rude rude rude!!
Rating: 1 out of 5
Visited: June 2023
I absolutely hate having to use this surgery! I’ve never had a good experience. On the very rare occasion I need an appointment or something from them it’s an absolute mission every single time. Just spent a good 30 mins waiting in a queue on the phone to find out that all routine appointments have gone for the month, and I’ll need to phone back the next morning to try again so that’s another 30 mins wait tomorrow to probably be told the same thing. They then put the phone down before I could even answer or ask a question. Rude!! Common courtesy costs nothing. Why do us hard workers pay a fortune in national insurance every month and then can’t get an appointment on the odd occasion we need one? Absolute joke! I’m not surprised there are constant reports of emergency services being over-run when you can’t even get one appointment with your GP within the entire month!
GP surgery review: whyburn-medical-practice
Title: Good luck getting an appointment
Rating: 1 out of 5
Visited: May 2023
After seeing the nurse fairly regularly, approx once a year, to get my ears syringed, they’ve now told me, I must first see a doctor to confirm I don’t have an ear infection before I can make an appointment with the nurse and  this is the new process.  After trying for over an hour to get an appointment and the initial ‘were too busy, call back later’ message, I’m now in the queue… please tell me how the doctor will see if I have an infection, if he can’t see anything due to the build up of wax?… which is why I’m trying to get them syringed in the first place! 
I suspect the practice gets paid by the number of people on its books, rather than how many patients they actually see or help. 
After finally getting through and speaking to someone, their first ‘routine’ appointment is in about a month!, if I need to see someone sooner, they said to call again tomorrow and go through the whole stupid rigmarole again!!
GP surgery review: whyburn-medical-practice
Title: No change then
Rating: 1 out of 5
Visited: April 2023
I recently tried to make an appointment, it took 40 minutes to even get in the queue to speak to a receptionist then a further 45 minutes to be answered. Why does it take 45 minutes to be answered when you are 5th in the queue?. when I finally spoke to the receptionist she politely told there were no appointments available and to call 111 or go to A + E, its no wonder our emergency departments are over run. Maybe we should all cut out the middle man and go directly to 111 but that maybe the practices intention.
please do not respond and tell me to contact the practice manager as the online reviews regarding this problem have been going on for many months and clearly nothing has been achieved to resolve the problem.
GP surgery review: whyburn-medical-practice
Title: Unacceptable Not the practice it used to be
Rating: 1 out of 5
Visited: April 2023
Good Morning 
I have been trying to get an appointment to speak to a doctor for over a week
I was taken poorly 06/04/23 with a sore throat that gradually got worse so bad the only thing I could consume was really cold milk.
The back of my throat was so sore and infected and had closed and swollen on one side and my glands on my neck were swollen. I suspect Tonsilitis 
I called the surgery and it said too many calls  try later. Then try again and be left on hold 55 mins and still at 5 before me starting at 7 I eventually hung up as it wasnt getting anywhere near the call being answered.
I called again several times but was still unable to get through.
I called again yesterday 18/04 and again it said to call back later. I eventually got through at 12.30  only to be told to call back at 8 am in the morning  as there were no doctor calls available  or I could have an appointment May 7th !!
I called back this morning 7.59 it said closed. 30 seconds later too busy try later. Got through at 8.10 and was waiting until 8.35 on hold 5th in line.
It was eventually answered and I explained how poorly I had been but as I had been off for over 7 days I would need a fit Certificate only to be told it wasnt an emergency now and to call back tomorrow! 
I am disgusted  and I am unable to return to work until I have a fit Certificate. I am still unwell but luckily I took care of my illness with bed rest etc
I have Fibromyalgia and the stress of being treated like this hasnt made it easy for me. I am so upset.
Can you please tell how I go about getting this sorted urgently please.
GP surgery review: whyburn-medical-practice
Title: Worrying Changes
Rating: 2 out of 5
Visited: April 2023
I note that changes to appointments have been made without informing patients. How can a patient now make a future appointment.
GP surgery review: whyburn-medical-practice
Title: Appointment system requires improvement
Rating: 1 out of 5
Visited: March 2023
Nurse appointment for blood test at 07.30 (confirmed by text) - surgery closed on arrival! Opened at 8am.  Appointment fulfilled at 09.00. How can you book appointments when the surgery isn’t even open. Inefficient administration processes.
GP surgery review: whyburn-medical-practice
Title: Stop kidding yourselves. It's embarrassing.
Rating: 1 out of 5
Visited: March 2023
Took my 10 month old for the third time in two weeks after basically being told to forget about her infection for us to then take her to the hospital with a pretty serious infection. They said a GP service could've resolved this if it was treated early enough. That's a joke. That's serious and it's dangerous.

Never mind trying to get an appointment for myself, standing in line from 8am while also trying to get through on the phone. "We're too busy to answer your call, try again later" to then be told - in person - there's no appointments available, I was the third person in the queue!

Your an increasingly bad danger to health and need serious measures bringing in to make changes.
GP surgery review: deer-park-family-medical-practice
Title: Very disappointed; poor experience.
Rating: 1 out of 5
Visited: December 2023
Following an 6+ week old injury; I have booked an appointment with a doctor. Having described the symptom, the doctor took notes with very little interaction. They observed the inflammation and bruising; without applying pressure to the area and despite describing a pain of 8/10; decided not to pursue with an investigation. I was prescribed strong pain killers and a physio appointment. The appointment lasted 10 minutes and the doctor did not make eye contact.
After 2 weeks of taking the pain killers, I attended the prescribed physio appointment. Whilst the doctor did take a closer look and also observed the bruise ans inflammation; they applied pressure around the area but dismissed the source of the pain despite me pointing it out. Within 15 minutes, I was sent home and advised to call for a renewed prescription for pain killers if the pain continued and an email with exercises on an attached document; with no support or demonstrations on how to do the exercise correctly.
Overall, I feel like I was not listened to, and dismissed. After 2 consultations, and no improvements to the injury; I can summarise the advise given as taking pain killers for an undefined period of time and nothing was done to understand the source of the pain. Very poor experience.
GP surgery review: deer-park-family-medical-practice
Title: Appointments
Rating: 1 out of 5
Visited: November 2023
Went to reception 12.30pm monday to make an appointment with Dr on Friday when next got a day off.Told had to ring 8am Wednesday for Fri 48 hr appointment, yet on the homepage it states appointments can be made up to 4 weeks in advance? Queried this to be told had to ring 8am Wednesday!!! Very confusing and extremely annoying booking system, especially when I actually went in person,and was not advised can book upto 4 weeks in advance. No doubt when I try to ring I will be on hold for ages,to be told nothing available on that day Terrible appt service
GP surgery review: deer-park-family-medical-practice
Title: Professional and Caring Doctors
Rating: 5 out of 5
Visited: June 2023
I have been with this practise over 40 years ,even though l see different doctors they all so caring and have time to listen . I think we are lucky to have such great doctors in our area
GP surgery review: deer-park-family-medical-practice
Title: Very good practice but ...
Rating: 4 out of 5
Visited: January 2023
Review:  
I would have given 5 stars in this review  but for my experience recently. I called the practice to ask for a prescription for numbing cream after my son who is autistic and 10 years old had been asked to book for a blood test. I had called the phlebotomy service number previously provided by deer park to book the appointment and had an appointment at the health centre's phlebotomy service. 

When speaking to the receptionist I happened to mention that the appointment had been booked at the health centre but she quite sharply and almost rudely said to me 'we do not do blood tests at our practice'. I tried to tell her that my understanding was that there was a phlebotomy service at the health centre similar to the midwifery service not provided by deer park. I didn't manage to get a word in but again was sharply told to call the phlebotomy service to rearrange the blood test appointment as no service like that existed at the health centre. I called the phlebotomy service back who confirmed what I thought . 

Please let your receptionist know about this service and perhaps next time if they are not sure about something or a patient has been told otherwise they can ask another colleague to confirm. 

I want to add that I've been to the surgery a few times in the last few months and both receptionists and GPs I encountered were wonderful.
GP surgery review: deer-park-family-medical-practice
Title: Impossible to get appointments, have to wait for a very long
Rating: 1 out of 5
Visited: January 2023
Have to wait for a very long on the phone to speak to the receptionist and then disappointingly told there is nothing available for weeks. This has happened multiple times.

I had very bad experience when we asked for vaccinations for going abroad and filled in the forms months ago. No one from surgery contacted, and when I contacted they said its too late now.

Mixed messages from GP and administrator at multiple occasions regarding my mum's registration.
GP surgery review: deer-park-family-medical-practice
Title: Can never get an appointment
Rating: 1 out of 5
Visited: September 2022
Can never get an appointment All ways get told there’s no appointments and I’ve got to ring up every day to try and get an appointment but working full time this is impossible. Shocking
GP surgery review: deer-park-family-medical-practice
Title: Thank you
Rating: 5 out of 5
Visited: March 2022
Just wanted to record my thanks for your persistence. Even though the Cardiac Clinic initially advised my symptoms did not warrant a consultation, you insisted and following a Cardiogram I was advsied that a I was not a suitable candidate for a stent and instead require a triple heart by-pass. Thank you you have probaly saved my life.