janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: parson-drove-surgery
Title: dreadful telephone answering service
Rating: 1 out of 5
Visited: October 2023
Still waiting on the phone, 1 hour and 10 mins after dialling.  I started off as caller number 9, an hour later I am caller number 1, still waiting... Only 9 calls can be dealt with in over an hour?  If that happened in my practice, I would seriously deal with it.  Unacceptable.
GP surgery review: parson-drove-surgery
Title: Dreadful service even for children
Rating: 2 out of 5
Visited: October 2023
I have now spent over 2 hours on the phone trying to get my daughters test results each time taking more than 35mins to even get through on the phone despite only being 5th in the call queue. I’ve now been waiting a week for them yet no one is able to chaise them and ring me once they have them I have to call back every day (waiting at least 30mins) to be told they’re still not in, what a ridiculous waste of everyone’s time. Why don’t you just ring patients once you have the results surely that makes much more sense.
GP surgery review: parson-drove-surgery
Title: Disgusting
Rating: 1 out of 5
Visited: September 2023
After being put on a 2 week priority appointment list. I was given a blood test that could have filled a blood bank. The results were rushed through and a GP issued a prescription within 12 hours of having the test.
I have been given appointments for the next week at both GP surgery and hospital.
I received a text from the surgery telling me that a prescription had been raised. I went to collect my prescription only to be told that it was at a pharmacy in London?? I live in Cambridgeshire. The receptionist patronised my by insisting that I usually collected my prescription from the pharmacy in question. I told her numerous times that I had never collected from anywhere else except the pharmacy next door to the surgery.
She then sought help from her colleague who then told me that the prescription had been cancelled and that another had been raised for collection at the pharmacy next door. I was then told that the prescription would not be available until Monday.
I then asked the receptionist to inform the GP who had raised the prescription that I would have to wait another 3 days before I could take it.
The receptionist then said “it’s only for folic acid, it’s not that important “  
If I was diabetic and the prescription was for insulin would that attitude be the same?
I tried to explain that she had no idea what I was going through and that the various tests that were being rushed through for me were obviously for a reason. She shrugged her shoulders and looked down at her computer. 
How are we expected to be kind to these people when they are so dismissive of the patients? 
The receptionist’s seem to be under the impression that they have the same qualifications as the GP’s and that we the patients are interrupting their day!
Totally unacceptable and disrespectful.
GP surgery review: parson-drove-surgery
Title: Inadequate care
Rating: 1 out of 5
Visited: June 2023
I have been registered at Parson Drove Surgery since birth, I am now 32 and have seen a massive decline in care over the last 4 years.
Current issues:
- It is near on impossible to get a face to face appointment, including for children. Children are not prioritised at all. Just today, I called for an appointment for my daughter who is under 2 years old, no face to face appointments available (I was 18th in the call queue), the Dr. called back. He didn’t even ask to see photos of my daughters problem before diagnosing it as an allergy and told to give her Piriton. 

-The surgery is over subscribed but also have minimal full time Doctors working which makes it even harder to get an appointment.

- Contact from the surgery if there is an issue with prescribing medication isn’t great, you hear nothing until you call them to query, meaning you could be waiting another day to get a prescription you need for infections and other issues. 

- Wait times when you call are really long, even when you call outside of peak times. 

-Reception staff can be very rude and dismissive on the phone, yet expect patients to treat them kindly. 

- Doctors leave emails from other medical professional unread meaning medication and other issues can be missed.

Overall, the level of care has dropping significantly in recent years.
GP surgery review: parson-drove-surgery
Title: good experience
Rating: 5 out of 5
Visited: May 2023
Rang the GP practice with a query.  Reception staff were pleasant and helpful; they phoned back the same day with an answer and arranged an appt with a nurse who was great.   
Also recently made contact with the GP who was supportive, so overall a positive experience.
GP surgery review: parson-drove-surgery
Title: Waiting for call from doctor for 6 weeks
Rating: 2 out of 5
Visited: April 2023
I have been waiting for a call back from Doctor W for weeks. Despite putting my concerns in a letter to him, he has not had the decency to contact me despite speaking to the receptionists 5/6 times. A complete disregard for a worried patient.  The reception team never ring you back. However the nurses in the practice are very good. I can't imagine why they are enlarging practice, they can't cope now!
GP surgery review: parson-drove-surgery
Title: Receptionists are extremely rude and uncaring
Rating: 1 out of 5
Visited: April 2023
The nurses are lovely and some Doctors ok, if you can get past the very very rude   receptionists who totally lack any compassion, they are overblown self important individuals who are stroppy from the second you walk in. They do not care how ill you are, the recorded message says please be kind to our reception staff , perhaps they should be trained to be kind and polite to their patients. I will have to leave the practice after 30 plus years as I cannot be treated so badly when I feel ill and weak, it is not acceptable to be shouted at by them, not sure who they think they are
GP surgery review: parson-drove-surgery
Title: Awful telephone service, long hold times..
Rating: 1 out of 5
Visited: January 2023
Trying to get through on the phone is impossible, on hold for a ridiculous length of time, only to be hung up on straight away if the call doesn't connect immediately. I had issues with being numb on left side and I was told to call 111 without my name even being taken....
GP surgery review: parson-drove-surgery
Title: Good service
Rating: 4 out of 5
Visited: December 2022
I phoned the surgery at 3pm this afternoon asking for antibiotics for a severe sore throat,at 5.30pm a prescription was ready for collection.
GP surgery review: trinity-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: August 2022
My wife and I are new to the area, and based on recommendations decided to register at the Trinity Surgery. We downloaded the forms and took them to the surgery about 2:30 on Friday afternoon, all was in order and I mentioned that I need three items I had run out off. The friendly and helpful receptionist said she would see if they could sort something out for me, and we left. At 15:07 I received a text message to say that my prescription had been emailed to the pharmacy of my choice. I had expected on previous experiences that it would take a few days, so we were very impressed. The next morning, Saturday, we received a letter each confirming that we had been accepted as patients. 
I cannot think of any way in which the service received could have been bettered.
Amazing. Thank you.
GP surgery review: trinity-surgery
Title: Life savers
Rating: 5 out of 5
Visited: August 2022
If it wasn't for staff at the surgery I would have been so poorly but they looked after me so well specially after my cancer  they are kind and understanding from the receptionists to the nurses and doctors. Thank you .
GP surgery review: maltings-surgery
Title: Kudos
Rating: 3 out of 5
Visited: December 2023
My most recent experience with the Maltings Surgery was entirely positive. From my initial online request right through to my consultation (on the same day as my initial request) I was impressed by the consideration and professionalism shown by all. The GP who dealt with me was kind and understanding. The reception staff member was friendly and helpful. With so much negativity in the air these days about GP experiences I feel it is important to give credit where it’s due. So a big thank you.

I do have a concern about online only booking systems in general.   I realise that these exist out of necessity and, from a purely personal perspective, they work fine. However, I do have deep concerns about accessibility for patients who may not feel confident using online services or who may not even have online access. I am aware that a telephone based workaround exists for these individuals but I wonder how actively this is promoted.

Again, a big thank you and kudos to you all.
GP surgery review: maltings-surgery
Title: Online bookings
Rating: 5 out of 5
Visited: November 2023
I love the new booking system! No hanging on the phone for ages and I was given a number of date/time slots to choose from. Simple.
GP surgery review: maltings-surgery
Title: What a Transformation
Rating: 5 out of 5
Visited: October 2023
1. Effective Triage - urgent cases are prioritised; 2. On the day appointments where clinically necessary; 3. Easy "digital first" access to services; 4. Additional services through PCN staff. What's not to like!!!! Whilst triage optimises scarce resources, digital first means non-urgent requirements are dealt with effectively. Thank you
GP surgery review: maltings-surgery
Title: Super efficient and super professional
Rating: 5 out of 5
Visited: July 2023
I have had reason to use the Maltings GP surgery on two occasions this past week and was very, very impressed with the service I received. The online appointment system is really working well. On Tuesday, I used the system to explain my problem and received a phone call in under 5 minutes informing me that I had been given an appointment at St Albans City Hospital that same morning. On Friday, I again used the online system  and was seen by a paramedic  practitioner the same morning. The paramedic was incredibly helpful, gave me a thorough examination and prescribed me exactly the medication that I needed. This surgery is going from strength to strength!
GP surgery review: maltings-surgery
Title: Efficient and professional
Rating: 5 out of 5
Visited: March 2023
Twice in recent weeks I’ve needed to contact the practice for advice. The online access to get an appointment was straightforward and I was contacted within 15 minutes on each occasion with the offer of a face to face appointment. Both appointments were on time and referrals were made as requested. I know that the surgery has gone through difficult times but I was so very impressed at the speed with which my request was processed. Yes - procedures have changed but we all have to move with the changes. Thank you so much The Maltings surgery.
GP surgery review: maltings-surgery
Title: Brilliant response and follow up
Rating: 5 out of 5
Visited: March 2023
I'm not a frequent user of the service and have seen all the negative headlines about getting an appointment with a GP. However I was amazed how well the online system worked and was offered an appointment the same day. The consultation was on time and seen by a reassuring, competent doctor. Soon after links to patient information factsheets followed by text and an offer to attend a health check. Hats off to the team who make this system work!
GP surgery review: maltings-surgery
Title: Hats off to the practice
Rating: 0 out of 5
Visited: March 2023
Had a concern about a mole so used the new system to ask for an appointment. Got a call back within 30 minutes and offered a face to face appointment that afternoon. Seen on time and given advice and assurance by a very competent doctor.  
In these days of criticism with the NHS this was well above how I expected the process to run. Hats off to the practice in making this happen.
GP surgery review: maltings-surgery
Title: Excellent new system
Rating: 5 out of 5
Visited: February 2023
I have had two excellent experiences at The Maltings in the last month. On both occasions I completed the online form regarding issues concerning my newborn son. I received a call back within 30 minutes on the first occasion and a text message with medication issued within 20 minutes on the second. Both contacts were appropriate and the GP I spoke to kind and thorough. Thank you for all your hard work, the new system is excellent.
GP surgery review: maltings-surgery
Title: Give the practice some credit
Rating: 5 out of 5
Visited: January 2023
I am sure there are practice users who have real complaints about their experience. It should be remembered that this is a busy city-centre practice which is going to be stretched in what it can do during these difficult times. I have been registered with the surgery since 2015 (as have my wife and son) I have always been satisfied with the quality of service and care. The staff do 100% care about patients. The new online appointment/patient triage system is brilliant and is exactly the right approach. It is now relatively easy to get an appointment with a doctor or nurse. The way they ran Covid vaccinations and boosters was exemplary.
GP surgery review: maltings-surgery
Title: Do not register here!
Rating: 1 out of 5
Visited: December 2022
Absolutely appalling for a 21st century GP practice. You can only get an appointment if you call at 8am on a particular day - cannot book appointments any other way or in advance. If you call at 8.01, you are on hold for 2 hours and when someone picks up, they tell you the list is closed and to try tomorrow. A heavy sell to use other services such as 111 or urgent care.

More concerningly, refuse some prescriptions which they should have done. Spoke to 111 and other GP surgeries and this is inconsistent with what is done anywhere else.

One positive note is the receptionists are polite and apologetic. Not their fault that the practice is rubbish.

Go elsewhere.
GP surgery review: summerfield-health-centre
Title: Cancelled my appointment once I had arrived
Rating: 1 out of 5
Visited: January 2024
Arrived only to be told my appointment is cancelled and I would have to wait a further 3 weeks for another one now a total of 6 weeks
GP surgery review: summerfield-health-centre
Title: Not good
Rating: 2 out of 5
Visited: October 2023
I would not recommend registration to this surgery...they are putting my health at risk..there are no appointments with a GP..they steer you towards a nurse which is no use at all...they were very unhelpful ..the reception..so basically I have no help with my health conditions ...
GP surgery review: summerfield-health-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: June 2023
We moved here following disappointing experiences with our last GP practice.  Every time we have had cause to use this new one, the service has been outstanding.  Receptionists are lovely, GPs knowledgeable and kind and always listen to you, tests are done promptly... They are just amazing.
GP surgery review: summerfield-health-centre
Title: Considerate Practice
Rating: 5 out of 5
Visited: May 2023
I explained my medical concern and then my problem with having a phone interview later in the day because of a bereavement in the family. The receptionist understood and arranged a meeting to suit my situation. The practice staff are always as helpful as they can be, even though the answer can be frustrating. Thank you.
GP surgery review: summerfield-health-centre
Title: Very helpful
Rating: 5 out of 5
Visited: May 2023
The receptionist was great and I wasn’t on hold for very long. The doctor reached out very shortly after and was extremely helpful
GP surgery review: summerfield-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
Great Doctors who understand and try to find the best treatments available to deal with whatever ailment you may have.
GP surgery review: summerfield-health-centre
Title: Simply The Best
Rating: 5 out of 5
Visited: April 2022
Everyone I know, without exception, complains about their GP practice. I am so lucky to be with Summerfield.  Telephones are answered promptly and politely and you know where you are in the queue. Never a problem getting an appointment to see a doctor in person if needed, or a telephone consultation. I even had a home visit during lockdown.  Friends said I should have filmed it as no one believed me!  My immediate family have now all registered with the practice and are more than happy.  I have been with this practice for over 30 years and am more than satisfied with my doctor and the service.
GP surgery review: grange-street-surgery
Title: Consistently excellent service
Rating: 5 out of 5
Visited: November 2022
I have been very impressed in the past with this surgery but my experience on this occasion was particularly outstanding.

I had an urgent appointment arranged for me the following morning. The Doctor I saw arranged for a Nurse to squeeze me in for an ECG while I was at the surgery and there was also a slot for me to have blood tests also while I was at the surgery.
Following the ECG I was able to see the Doctor again to look at the results and she was able to reassure me that there was nothing to worry about but gave me some further advice and insisted on a review in a couple of weeks to look at the blood test results.
Absolutely fantastic service and a wonderful supportive atmosphere and it seems an ethos shared thoughout the whole team. Five stars in my opinion!
GP surgery review: grange-street-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: August 2022
Myself and my family have been attending Grange Street for 22 years. The doctors, clinical staff and receptionists are all helpful, kind and efficient. 

We have had several significant health events and every time we have been taken seriously in reporting symptoms have been dealt with with great care and have had positive outcomes, once thanks to the swift actions of the medical staff in diagnosing an urgent condition. Highly recommended and a really good surgery.
GP surgery review: midway-surgery
Title: Poor and lazy advice
Rating: 4 out of 5
Visited: January 2024
Been advised to change my diet, however was not given any information about the best way to do this, other than look up online. No advice given on how to tell if changes were working other than a 6 monthly blood test. Pretty poor and lazy advice from what is normally a good surgery.
GP surgery review: midway-surgery
Title: Hard to contact
Rating: 2 out of 5
Visited: September 2023
Whenever I ring in morning at 8.30am  when they open I somehow am 30th in the queue, it's every time. It's eventually my turn to speak to a receptionist  at  about 9.15am.
GP surgery review: midway-surgery
Title: Patient centred care
Rating: 5 out of 5
Visited: August 2023
I got a finger wound yesterday and rang up this morning to ask for advice. The practice have a call back service which keeps your place in the queue so you don’t have to hang on the line waiting. I got a call back, shared my query and was immediately booked in for a call with their urgent care practitioner for this afternoon. I think it great that they have someone in this specific role. The clinician called me as promised, dealt with my query efficiently and booked me in to have a precautionary tetanus booster later this afternoon. He saw me soon after my appointment time, gave me a painless jab and answered my question re wound care in a helpful way. Overall I was very impressed with their patient centred care which was very efficient and professional. I highly recommend them.
GP surgery review: midway-surgery
Title: Rude receptionist
Rating: 1 out of 5
Visited: July 2023
I went to the surgery to pick up a form for the blood test at 13.45 on Monday the 3rd of July. There was only one receptionist and she was on the phone. I waited and waited, she looked at me and carried on talking, completely ignored me. I shouted and said is there anyone else here. A lovely helpful woman comes from the room and gave me the form. The rude receptionist comes off the phone and said nothing.There is no customer service at this surgery.
GP surgery review: midway-surgery
Title: Fantastic Surgery
Rating: 5 out of 5
Visited: July 2023
I’m so lucky to be a patient of Midway Surgery.  Everyone is helpful and supportive. 
Phoned this morning at 8.30 M and was given an appointment at 10.10 am.  What excellent service.  Thank you all.  ❤️
GP surgery review: midway-surgery
Title: Rude Receptionists.
Rating: 1 out of 5
Visited: April 2023
I have had 3 bad experiences of inefficient receptionists when they do not send prescriptions to my local pharmacy as requested.
My most recent experience was when I has actually been into the surgery and said "has my prescription been sent" and the answer was "yes". When I went to my pharmacy they said had not been received and told me frequently they forget to press the send button as is a frequent occurrence.
When I phoned the surgery to ask the receptionist was very rude and considering the condition I am suffering made me spend 12.1/2 minutes on hold saying "sorry for keeping you" whilst I was outside the pharmacy. When I asked "when will it be sent" I was told "within the next hour or two". Also when I was at the surgery the receptionist said prescriptions take up to 5 days and I said I don't think so as this is urgent, and was told that is for repeat ones. Why say that when this was not and made it very clear it was not.  At no point did the receptionist have any kind of consideration or apologize but just kept saying "did not like my attitude". Considering the severe pain and discomfort I am suffering then am sure that they would be exactly the same.
The doctors and nurses are very nice and helpful at this surgery but it is a shame that this cannot be said for the issue that I endured. I did eventually get my medication but had to go home and then go out again later on.
GP surgery review: midway-surgery
Title: Great
Rating: 5 out of 5
Visited: September 2022
Quickly seen. Lovely staff and doctors. Made a phone appointment initially and was called , with a face to face visit booked that day. No wait time. 
Thanks
GP surgery review: midway-surgery
Title: Helpful Healthcare Assistant
Rating: 4 out of 5
Visited: May 2022
The HA on a Tuesday morning is nothing short of excellent with her efficiency and oragnisational skills. There is never a time that I leave disappointed after seeing her, despite the reason for my visit. The HA is kind and confident in her role which allows for a better patient experience during what could be, an anxious time. Thank you !