janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: brewood-medical-practice
Title: Not so great practice
Rating: 1 out of 5
Visited: August 2023
When I called to try and make an appointment with a doctor instead of being asked my name, very abruptly I was asked for my date of birth. After being fobbed off at first to see a nurse I did eventually get an appointment but I was unable to finish my conversation as she cut me off. I would like an explanation as to why there is no decent communication skills between patients and your staff. It is a shame that also there is no continuity in seeing the same doctor for follow up appointments if a further appointment is needed inevitably you cannot see the same g.p. As seen previously so the symptoms have to be gone through again and in some cases a different diagnosis is given, this is not good for patient peace of mind. 
I would appreciate some comments on this and also make sure your staff are trained in good communication skills as sometime tact and empathy is required.
Many thanks
GP surgery review: brewood-medical-practice
Title: Appointment mistake
Rating: 2 out of 5
Visited: August 2023
Whilst at the surgery earlier this week I was asked to book a blood test, as my underactive thyroid function is not being monitored consistently. I made this whilst there, and was pleased it would be the Thursday that week, I wrote it into my diary on my phone immediately, I arrived at the surgery on the day (on crutches with a protective boot on my foot after falling down the stairs 2 days previous) 
I could not find my appointment, so went to speak to the receptionist, after being left to stand and wait whilst she went out back to speak to someone else for a patient (it was clear to see I was struggling to stand and wait) upon speaking to her she tells me my appointment is the following Thursday at the same time. No acknowledgment a mistake had been made, no offer to try and resolve, no empathy as it was clear to see the effort I had made to get there on crutches. Her whole demeanour was one of indifference and unfriendliness. I asked can anyone else help, she shrugged her shoulders and shook her head "no"
This is not the first time I've encountered issues (samples not sent to lab, then missing, calls not returned, sent on a goose chase with prescriptions, unhelpful and border rude attitudes from the ladies fronting the reception. 
I don't feel good writing this (for all it will do) I've held my tongue many times, but it gets to the point when you can no longer.
Shameful to treat people who are poorly with such disrespect.
GP surgery review: brewood-medical-practice
Title: Difficult times
Rating: 4 out of 5
Visited: June 2023
I want to commend the staff at brewood surgery, in the past we have had some issues when daughter came home from uni and needed to re register urgently for repeat prescription. Got there in the end but wasn’t an easy start. My personal experience first time in 18 months was an acceptable level. I called for an appointment and agreed to be called back. Called when they said they would and helped by agreeing to prescribe before an appointment may or may not be required. The lady who answered appeared sharp at the start but then warmed when I started telling her my problem in a clear and kind manner. Clear instructions ensued and we were both happy and friendly from start to finish. Thank you. You get treated well if you treat people with respect. It works both ways.
GP surgery review: brewood-medical-practice
Title: Receptionist
Rating: 3 out of 5
Visited: April 2023
Not a pleasant experience this morning from one of your receptionists, I had to call with an enquiry about a repeat prescription (the surgery sent the wrong thing to the chemist) The receptionist basically told me not to phone the surgery about repeat prescriptions as I was holding up the phone line! She said being as it was their fault she would rectify it this time, her attitude was awful! The medication was needed urgently for someone very ill.
GP surgery review: brewood-medical-practice
Title: Poor service
Rating: 2 out of 5
Visited: February 2023
Poor service considering I am paying £50.00 for a form to be filled in by a doctor. 
Took the relevant form into the doctor over 2 weeks ago ,but unfortunately I had to chase up where the surgery was with regards to the form.
After a second call to the surgery this week I am told the form could still take 2 to 3 weeks to be completed, even though I am paying for this service. 
Obsolete shocking service
GP surgery review: brewood-medical-practice
Title: Disgusting service
Rating: 1 out of 5
Visited: January 2023
Rung up to make a nurses appointment as you can’t book them online (Dont know why) 11th in the queue after 2 hours got a message telling me they were busy and to try again later and got cut off. I am absolutely fuming. Terrible system. Disgusting service.
GP surgery review: brewood-medical-practice
Title: Swift and Efficient Service
Rating: 4 out of 5
Visited: July 2022
I telephoned Brewood Surgery earlier this month to request a prescription that was not yet on my repeats. I needed a review before this could happen and the first review appointment is 4 weeks away. However, the lovely chap on reception arranged for a further month of my meds to keep me going, booked the review and the tablets were at the chemist the same day. Not only that, he was friendly and helpful so thank you to him and all involved!
GP surgery review: penkridge-medical-practice
Title: Showing compassion and support
Rating: 5 out of 5
Visited: July 2023
After a recent period of illness in hospital, I was contacted by the Practice (without even requesting an appointment)  after being discharged. This form of support shows how much the Practice aims to look after its patients to ensure that they are well supported.
GP surgery review: penkridge-medical-practice
Title: Poor practice
Rating: 1 out of 5
Visited: April 2022
Rang 8.00am for appointment as treatment /medication had run out the doctor who prescribed them told me to ring once course had finished. I was fourth in queue but told doctor was off for two weeks and no one else available, ring back at 12.oo may be someone then. Rang at 12.01 third in queue, at 12.08 told nothing available, ring another day. I'm now in limbo because of ineptitude from front staff giving out pre arranged cover themselves answers,its like a pantomime different actors same script, did i get sorted oh no I didnt
GP surgery review: penkridge-medical-practice
Title: Appointment
Rating: 1 out of 5
Visited: April 2022
How can you make an appointment to see a doctor. When you "can" get through on the phone they tell you to call at 08.00 or 13.00hrs, good luck with that, and I am unable call call at these time due to work restrictions, they then point you in the direction of the app and appointments are available at 20.00hrs. Over two weeks there have been no appointment available on the app. So, tell me, How do I get to see a doctor?
GP surgery review: rising-brook
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
From booking my appointment to walking out the surgery I was treated politely and efficiently.  An appointment was made for 08.00  because this was best for me and I arrived early hoping I would get in early.  I was not disappointed.
The paramedic in the surgery that dealt with me was polite and caring all the way through and I left knowing exactly what was happening and what the follow up would be.
Thank you.
GP surgery review: rising-brook
Title: Poor practice
Rating: 1 out of 5
Visited: May 2022
I was 5 minutes late for an appointment due to traffic, I spent 5 minutes waiting to be checked in, then I was turned away after I was checked in because I was late, it was 5 minutes and felt there main priority was to leave at 17:30 on time. There was no Duty of care, Respect, Empathy or Compassion when I was clearly stood there in pain and left crying because my health clearly was not important to them.
GP surgery review: cumberland-house
Title: Punctual and efficient
Rating: 5 out of 5
Visited: December 2023
Arrived on time for my appointment and was immediately called through to see the medical practitioner. Blood taken for tests with no effort, very professional and friendly service. Thank you!
GP surgery review: cumberland-house
Title: Amazing and friendly staff
Rating: 5 out of 5
Visited: November 2023
Everyone at Cumberland House are happy to help and they always put the patients first. You always get a really happy receptionist when you first walk in with a warm and welcoming smile.
GP surgery review: cumberland-house
Title: Efficient and compassionate
Rating: 5 out of 5
Visited: November 2023
I recently changed practices,due to being unhappy,it was the right decision. GP that I saw was efficient and compassionate. She listened to everything that I said and took me very seriously and didn’t dismiss me in any way. She kept asking if I had any questions, which is refreshing. It was nice to be treated like a human being,not just another ‘patient’.
GP surgery review: cumberland-house
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
All staff are extremely helpful and friendly. You are booked An appointment quite quickly and are never turned away.
GP surgery review: cumberland-house
Title: Superb care and Service
Rating: 5 out of 5
Visited: March 2023
As a patient who has been with this Surgery for almost thirty years, I can only say that the help and care I have received from all the staff has been superb. Thanks to everyone from the Reception Staff to the Clinical Staff
GP surgery review: cumberland-house
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
I needed to book an emergency appointment with a Doctor at the practice and was seen within 90 minutes following my initial telephone call. This resulted in a clinical decision to send me to hospital.
Follow-up appointments have been faultless, and every Doctor has given me the time to discuss my needs and progress.
The team as a whole have made my experience completely hassle-free and would like to thank everyone who I have dealt with for their support and professionalism.
GP surgery review: cumberland-house
Title: Superb quality and professionalism
Rating: 5 out of 5
Visited: January 2023
I moved to the area 4 months ago and was apprehensive about moving GP’s and the practice staff as well.
As I have a number of health issues, it has been a brilliant experience to be treated so remarkably professional and with kindness and understanding.
I really feel as though the whole team care and my fears have been dispelled.
I can wholeheartedly recommend this practice without any reservations.
GP surgery review: cumberland-house
Title: Great surgery
Rating: 5 out of 5
Visited: November 2022
The surgery staff go above and beyond to accommodate and look after you. The clinical staff are very helpful. You can also get on the day appointments to see a doctor
GP surgery review: cumberland-house
Title: Excellent
Rating: 5 out of 5
Visited: May 2022
I see so many bad reviews for this practice, yet any time I have called, I’ve either been offered a face to face appointment or a telephone appointment straight away, and the secretaries are always very helpful with any queries!  The reception staff have always been extremely helpful and polite even when u can clearly see they are rushed off their feet! Thank you Cumberland house surgery for the great service you provide!
GP surgery review: cumberland-house
Title: Good service
Rating: 5 out of 5
Visited: May 2022
Professional staff, listened to my concerns and were very caring and helpful and nothing was to much trouble. Thank you
GP surgery review: mansion-house-surgery
Title: They love a text message!
Rating: 2 out of 5
Visited: October 2023
Everything is done by text! How can they safely diagnose and treat without even talking to a patient? Sometimes it takes a whole day of texting to complete something that could have been done In a 5 minute phone call.
And if you do get an appointment, it's hardly ever with a doctor. 
For the first time ever with a GP practice, I'd go as far as to say, sometimes, it doesn't feel safe.
GP surgery review: mansion-house-surgery
Title: Always helpful and caring
Rating: 4 out of 5
Visited: June 2023
Help always good but a bit out of order decision s about people, while ringing up for a appointment,very uncalled for
GP surgery review: mansion-house-surgery
Title: Poor Practice
Rating: 2 out of 5
Visited: March 2023
Specialist has twice written back to the GP listing follow up GP actions for them. Twice waited a month and no contact from the GP. Called them today and they cant find the letter from the Specialist. They never can!!! You feel like you are the Doctor and they are the patient when you speak to them. Reception staff are rude and incompetant
GP surgery review: mansion-house-surgery
Title: Worst practice
Rating: 1 out of 5
Visited: March 2023
Having been number 3 in the queue on this date, I was on hold for an hour and I was still only number 1in the queue . Absolutely appallingly service you'd be quicker going into the surgery and still I didn't get an answer.
GP surgery review: mansion-house-surgery
Title: Impossible to get in touch
Rating: 2 out of 5
Visited: March 2023
I have been trying to contact this surgery to speak to some about my daughter who is a patient there for one hour and twenty minutes and it is impossible to get through.
GP surgery review: mansion-house-surgery
Title: Awful
Rating: 1 out of 5
Visited: December 2022
Triage form is not fit for purpose. The form will be reviewed by a doctor which can be at least 48 hours after filling it in, they will assess if you need to see someone urgently by using information of symptoms & information given 48 hours ago. My appointment was for in  2 weeks. I went to the pharmacy next door who are wonderful, he actually looked at the problem & diagnosed what it was & what prescription I needed urgently unfortunately the pharmacist cant write prescriptions. I went into the surgery & had to fill another triage form in. I therefore have had to self medicate just to relieve the symptoms & of course to try & slow the bacteria down so I dont end up in hospital with complications. The receptionist told me they are struggling to cope with demand as they have 17000 patients to look after & yet as you can see they are advertising that they are taking on more patients when they cant cope with the ones they have got.
GP surgery review: mansion-house-surgery
Title: Always helpful
Rating: 5 out of 5
Visited: December 2022
I have gone several times with my one year old and they are extremely quick giving appointments and the doctors are always very helpful and kind
GP surgery review: mansion-house-surgery
Title: Zero
Rating: 1 out of 5
Visited: October 2022
Having lived in various parts of the country this is the worst practice I have ever had to use.
You wait for an eternity before a phone is answered and as for making an appointment. The staff are polite when you eventually manage to speak to one but they can never actually deal with questions. - you are just told to book via a computer. Very very poorly run and certainly not run for the benefit of the patients.Appalled.
GP surgery review: mansion-house-surgery
Title: Application form
Rating: 1 out of 5
Visited: October 2022
Filling in an application form to get an appointment to see a doctor and then realise that the doctors will Diagnose your condition via text message , with even listening to my chest, wow that's some magic powers, is enough for me I'm moving some where else .
GP surgery review: mansion-house-surgery
Title: Complex patient wasn't listened to
Rating: 1 out of 5
Visited: March 2022
Shame some doctors are concerned for your health others read your notes then ignore them. Really poor service. Would love to give direct feedback and explain the impact of living with pain. Thehospital turn around urgent nerve conduction tests within a week, the doctors even when asked can't be bothered to read them to the patient three weeks later. All the time your living with pain.
GP surgery review: brook-medical-centre
Title: Fantastic service.
Rating: 5 out of 5
Visited: July 2023
We joined the practice at the end of last year having moved into the area.  The practise has a pharmacist who checks your meds and advises what you need or don't need.  I have recieved first class care.  Can't fault the surgery.   Thank you.
GP surgery review: brook-medical-centre
Title: Shambles
Rating: 1 out of 5
Visited: June 2023
Instructions for calling - ensure phone is fully charged, dial number, go do shopping, for an hour, have a cuppa, sit down and continue to listen to, your call is important to us.
GP surgery review: brook-medical-centre
Title: Impossible to get an appointment, cancelled medication
Rating: 1 out of 5
Visited: March 2023
3 of my medications have been cancelled without consultation, one of which is life threatening.  I have been trying for nearly a month to get an appointment,  but mostly get automated messages stating no appointments are available or occasionally am kept on hold until I lose the will to live.  I tried booking online, but again there are no appointments available.  When I have gone into the surgery to try booking, the reception staff have been totally uncaring, obstructive and downright rude.  Medical staff have a "Duty of Care" to their patients, but there is a clear lack of care and willingness to do their duty at this practice!
GP surgery review: brook-medical-centre
Title: Excellence
Rating: 5 out of 5
Visited: March 2023
Over 41 years overall,  Brooke Medical Practice have often jumped through professional loops to help myself , husband and family. (Respect births Respect.)  I am a retired nurse myself and spent the final 9.5 years as a Practice nurse. So I do know what it can be like on both sides. I found  the reception staff, nurses  doctors,  now pharmacist and physiotherapist to be caring, respectful, courteous and professional.  There Accurx system is amazing! I use it all the time. I hardly ever use the phone lines. Having worked on wards, departments, clinics, Hospice care and general practice as well as being a patient,  I consider this review of mine to be grounded on well rounded evidence.  Humanly, you cannot please everyone, and health and sickness comes with a mixture of emotions. So dealing with a population of people with wide spread mental , physical,  and emotional needs is the hardest job. It's impossible to please everyone, but the staff of Brooke Medical Centre go out of their way to try their best to address each need.
GP surgery review: brook-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: March 2023
Phoned the practice today at receptionist was very helpful doctor phoned back and once again provided a excellent service
GP surgery review: brook-medical-centre
Title: Now run likea well oiled machine
Rating: 5 out of 5
Visited: February 2023
This practice has had a few problems in the past but is now run like a well oiled machine and is a very rightlyrun ship indeed,Doctors at the hospital I have been referredto tell me that staff here are very thorough.

Today, for example, I messaged late on Friday afternoon for help with a breathing problem.  An appointment was made for me the same day at a respiratory centre.  Since I was unable to attend a nurse pracititioner rang me and arranged for a nurse to come over on Mondy to check me out.  Excellent care.  Really excellent,  And typical of this pracice now.
GP surgery review: brook-medical-centre
Title: Great service/support
Rating: 5 out of 5
Visited: February 2023
Arrived early for a GP appointment. GP called me in straight away as previous patient did not turn up! New meds prescribed and I left after a short but thorough session. Walked around to the Pharmacy to find out how long I would have to wait for the meds. Pharmacist said take a seat and she would get it ready ASAP. A few minutes later I had them, excellent. During my GP visit she had also recommended that I go for an X-ray so that they could look into the issue I had. Decided to go straight away. Arrived at the Walk in Centre and it was busy as usual. Checked in and within 30 mins had my X-rays done and was on my way home! I honestly can't thank the GP, reception staff, Pharmacy and Walk in Centre staff enough. They are friendly, professional and efficient. 5 stars.
GP surgery review: brook-medical-centre
Title: Well done to all concerned, 5 stars.
Rating: 0 out of 5
Visited: February 2023
Arrived early for my GP appointment and was surprised when the doctor called me in early for my consultation, which was great but it happened because the patient due to be seen prior to me had not bothered to turn up or let the practice know!  
The doctor was brilliant she prescribed some new treatment and referred me to the walk in centre for an X ray.  
On leaving the doctors we went next door to the Pharmacy and they had the new prescription ready within minutes, fantastic service.  
Decided to go straight away and was prepared for a long wait as it was busy as usual. After a short wait I was called in and had my X-rays done. The staff could not have been nicer or more attentive.  
Well done to all concerned, 5 stars.
GP surgery review: brook-medical-centre
Title: Disgraceful
Rating: 1 out of 5
Visited: August 2022
They tell you on the phone message to make an appointment online, so you fill the forms in online then you get a message to say you cant make an appointment online to ring after 11am, so you ring and you are 19th in the queue, by the time they have answered the phone and try and make an appointment they have all gone for the next 2 weeks, so that means only 18 people before you have possibly been able to get an appointment, 18 appointments in 2 weeks???, either there isn't enough appointments/doctors to go round all that need one, or people are being fobbed off, i personally think this practise has too many patients on there book verses doctors/nurses available, it used to be a wonderful surgery , the amount of staff you see in the room behind the reception you would think that they would have more staff answering the phone lines or get more phone lines put in, obviously they need it if you get thru and you are waiting 20+ minutes for them to answer, looking at all the negative reviews on here you would think the practise would take note of them and rectify them.
GP surgery review: millrise-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: January 2024
I have recently had to be seen a few times by 2 different doctors at the surgery due to a new ongoing problem. I would like to thank the reception team and doctors that I have dealt with for an outstanding and professional service. I have never felt like a problem, and have been listened to and supported in every way possible. You are all a credit to the Practice. Thank you
GP surgery review: greengates-medical-group
Title: Fantastic
Rating: 5 out of 5
Visited: August 2022
I have been dealt with efficiently and effectively through this recent episode of treatment( we have just joined the practice) I am have also received my hospital consultation, all with 3 weeks.Well done Greenwood & The NHS.
GP surgery review: north-beverley-medical-centre
Title: First Class Practice
Rating: 5 out of 5
Visited: January 2024
In my experience the receptionists are super helpful and friendly, the practice nurses are kind, friendly and professional.  The upbeat paramedic's advice and care was spot on for my 88 year old Mum recently, she's well on the road to recovery after a stay in Castle Hill and having a pacemaker fitted. The doctors in this practice are dedicated, caring and provide excellent care. None of the above is surprising as the "man at the helm" sets the tone and leads by shining example. Thank you everyone
GP surgery review: north-beverley-medical-centre
Title: Very good service
Rating: 5 out of 5
Visited: January 2024
Staff member who saw me was polite, friendly and professional.
Very informative.
I had an unrelated enquiry which was dealt with in the same manner.