janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: central-park-medical-centre
Title: Impossible to access care!
Rating: 1 out of 5
Visited: October 2022
Called at 8am, got through at 8:20, to be told no appointments available for my baby. Was told to go the walk in centre instead. As my baby was vomiting I didn’t feel sitting in walk in for an undetermined amount of time was best, so called 111. 111 offered me a telephone appt at the practice. The same practice that refused to offer me an appt despite there obviously being one available as 111 booked it! It just shouldn’t be this much of a fight to receive care for our children, never mind ourselves. Reception don’t seem to care and can be quite obstructive. I just don’t understand why I’ve had to spend 20 minutes of my day on hold to the surgery then 35 minutes on hold to 111- so 55 minutes in total trying to get some kind of medical care, when all I want to do is care for my child.
GP surgery review: central-park-medical-centre
Title: Disappointing
Rating: 2 out of 5
Visited: July 2022
Almost impossible to get a face to face appointment at this doctors surgery. I think this GP surgery needs to invest in an E-consult surgery & actually allow patients to use their online service to book appointments - like it is advertised. Honestly, really disappointing service if you require a face to face appointment. 
Partner was referred by 111 for a call with the Doctor. Rang hours later as no call had been made, only to be told they didn’t actually have her on the list. When they explained that they needed to be called, the receptionist told them “it may be too late now” as it was a Friday evening. Inappropriate response.
GP surgery review: central-park-medical-centre
Title: Not impressed
Rating: 2 out of 5
Visited: February 2022
Very hard to get appointments,  not even telephone consultation. And face to face near impossible. Have been trying for 8 days to get appointment. Can be trying for over 30 minutes from 8a.m to be told no appointments left.
GP surgery review: egremont-med-ctr
Title: Brilliant service
Rating: 5 out of 5
Visited: March 2023
Moved here from nearby practice. Really good staff and Doctor was caring. I also like the way the look after you and call you for regular check ups on their own. Very good service.
GP surgery review: egremont-med-ctr
Title: Terrible and getting worse!!
Rating: 1 out of 5
Visited: March 2023
I have been with this surgery for many years but I  giving serious consideration to looking for another GP. Since this new firm took over - and since COVID - it is virtually impossible to get an appointment to see a GP. Even a phone consultation at some distant day in the future is a bonus. 
I am seriously diabetic and I am stage 3  COPD - and yet I haven't been seen by a doctor for at least 3 or 4 years. 
Furthermore for about the last 6 months every prescription has been messed up. Always some item (or even two or three items) are missed. By time I've collected my scripts from the pharmacy at least a week has passed - and so for the following couple of weeks I'm rationing my meds because they won't issue a new prescription until nearly 4 weeks after the latest prescription was issued. I have 2 insulin injections a day, two inhalers and I take 37 tablets. 
I frequently don't have meds to last me from one prescription to the next. 
I would be very wary about joining this surgery - it's not for someone of a nervous disposition. Your life will never be the same again - and not in a good way!!
GP surgery review: egremont-med-ctr
Title: Ignorant Services
Rating: 1 out of 5
Visited: January 2023
Every time I ring my GP, I am either on hold to be told there are no appointments left or not answered at all with the phone down. I’ve never met ruder staff. The tone of voice used on the phone doesn’t sound helpful, they sound like they don’t want to help. Every time the last 5 times I’ve needed medical help I’ve had to ring up atleast 3 mornings on the run just to get a telephone appointment. The reception staff are very lazy and unbothered. I am currently looking for a new doctors to join as this place does not care about anyones needs to see someone about their health.
GP surgery review: egremont-med-ctr
Title: impossible to get appointments.
Rating: 1 out of 5
Visited: November 2022
You can't get appointments, ever, even getting a phone consultation I was told was a weeks wait. Econsult same response time. Couldn't even get an appointment for a 1 yr old who's been sick for a month! Daughter waited a week for a phone consult and a further week for bloods.  It's ridiculous how long you have to wait to be seen or even called and there are no pre bookable appointments, you can only call in the morning and wait for ever on hold just to be told there are none.  Every prescription I've had for the last year has been messed up in some way.  Since the new company took over is has been appalling.
GP surgery review: egremont-med-ctr
Title: Struggling with my diabetes
Rating: 5 out of 5
Visited: March 2022
Struggled to get my diabetes under control until I was referred to this practice they've helped me so much and I'm grateful for the help as I'm now 
Under control.
GP surgery review: leasowe-medical-practice
Title: Fantastic GP Surgery
Rating: 5 out of 5
Visited: October 2023
Excellent Surgery, easy access to Appointments. Doctors and staff are fantastic nothing too much for them, Reception staff friendly and pleasant lovely atmosphere very clean and welcoming Very happy Patient.
GP surgery review: leasowe-medical-practice
Title: Wonderful experience
Rating: 5 out of 5
Visited: March 2023
This is best practice in Wirral. The Doctors are great, and I get proactively called and looked after. The reception staff are very friendly, and really looked after my care. The Practice is nice and clean, and comfortable. Cant fault anything. NHS at its best.
GP surgery review: st-georges-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: January 2024
The GP refused to give me access to the NHS App and the NHS told me the code can only be given by the Practice and now they will not let me access the NHS services.
GP surgery review: st-georges-medical-centre
Title: Uncaring
Rating: 1 out of 5
Visited: May 2023
Cannot get a reply from reception and cannot get a reply from the doctors. Very short appointments don't have time to express my systems, medical problems and the doctors cut the appointment short.
GP surgery review: st-georges-medical-centre
Title: Awlful
Rating: 1 out of 5
Visited: September 2022
Getting a simple prescription is like getting blood from a stone, the staff are unhelpful and just want an argument.
GP surgery review: st-hilary-group-practice
Title: Flu vaccine
Rating: 5 out of 5
Visited: October 2022
Flu vaccine offered 1 Oct 2022, 9 am - 12.
Expected long queues, but the queues moved like grease lightning. 
Well done St Hilary's. A slick operation. Impressed.
GP surgery review: st-hilary-group-practice
Title: Excellent Nurses
Rating: 5 out of 5
Visited: July 2022
I had the great pleasure of receiving my chronic disease reviews face to face with the practice nurses Ls and Kn. They were extremely knowledgeable and explained everything in detail, taking as much time as I needed. I was even able to have a conversation about my statin, which I have agreed to stay on. I am so pleased they have joined the practice and look forward to many years of reviews helping me look after my conditions with them. Thank you.
GP surgery review: the-village-medical-centre
Title: Love my doctors
Rating: 5 out of 5
Visited: January 2024
Amazing service. I phoned at 8am. Got an appointment at 9 and was seen then by a lovely student doctor who gave me a thorough check. Then was seen by a doctor who reassured me it was just a virus but sent to Mill Lane for an X-ray as I had had the cough for 3 weeks. Was xrayed straight away at Mill Lane and out by 9 55. All lovely helpful staff. Many many thanks
GP surgery review: fairfield-surgery
Title: Difficulty make appointment and without follow up
Rating: 1 out of 5
Visited: October 2023
A year ago I had a skin consultation for my son and they told me to refer me to another doctor, but now there is still no reply and it is almost impossible to get an appointment.
GP surgery review: greenbank-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
All the staff and doctors are kind and professional, which can be rare in the NHS. I recently had a few issues and they have been dealt with in a very kind and professional way. I've had horrific experiences with another practice in Warrington and other parts of the country. So I'm so grateful I'm with Greenbank surgery. Thank you.
GP surgery review: holes-lane-medical-centre
Title: Great practice
Rating: 4 out of 5
Visited: November 2023
I had a face to face appointment on 14th november. The doctor was very good listening to my problem. He did some tests and ask me many questions. I felt this doctor cared and i came away feeling more relaxed. No problems at this surgery.
GP surgery review: holes-lane-medical-centre
Title: Good Patient Care
Rating: 5 out of 5
Visited: August 2023
After using this surgery for around 40 years and having attended very little in the past I find I am attending more as I grow older. The appointments have always had a positive effect and are never rushed, always given time to ask questions and treated well.
GP surgery review: holes-lane-medical-centre
Title: Telephone call
Rating: 2 out of 5
Visited: August 2022
My husband had a heart attack at the end of June. He was in an induced coma and Life support.He was in hospital for over 5 weeks.After he was discharged ,a face to face appointment was requested by a Dr. We struggled to get to the surgery ,as my husband could barely walk! When the Dr saw him she was really apologetic, and advised that she hadn't realised he was so frail. Dr advised a home visit would have been in order.All good so far. So when I received a message to advise another face to face appointment was needed,I telephoned the surgery, and was advised it could be changed to a telephone appointment instead. That was fine,it was to be Friday 23rd August. I then received a message on that morning,to advise due to staff shortages the appointment would now be on Tuesday 27th August. When Tuesday came we received a phone call from a Dr. He asked why we needed a phone call,I said that it was the surgery who contacted us to say it was about my husband's blood tests,and were there no details on his records. Dr then advised "oh yes your husband needs another blood test doing". That was fine . I asked Dr about pain and swelling my husband had been having in his groin area,when my husband had the heart attack,it also caused other problems with his kidney's,so we were anxious to see if the pain and swelling could be due to his kidney's..I also queried if it would be okay for my husband to have his booster,as he is now on so much medication. The Dr stopped me in my tracks,Dr advised me to go back to e-consult and fill a request in, apparently I asked too many questions! Dr said he had other people/ patients to phone. To say I was taken aback by this is an understatement. I can't say if the Dr had all my husband's information in from of him,from why he was in hospital,and all the trauma his body went through. We have been with this surgery for over 40 years. ! We are seriously thinking of changing. At least 3/4 different member's of my family can telephone their GP,and have Face to Face appointment's? Why is it so hard to get through to ours? The service has definitely gone downhill. Also why to my knowledge has the surgery on Manchester Road never reopened after COVID.?
GP surgery review: manchester-road-surgery
Title: Very poor service since May 2023
Rating: 1 out of 5
Visited: January 2024
I have found this surgery gone downhill with their services since May 2023. May it be Locum Drs or their very own GP both lack the assertiveness to treat and with  very delayed  practices of care.  The standards of  care and treatment  is  so poor as I compared to the previous GPs in that surgery. Their  options were pointing out couple of occasions to us to go private , yes  they recommended to go to private care even to simple procedure. I am saddened how this GP practice to be considered the best in town to right down in the list.  Shame, if I only the retired GP can come back !
GP surgery review: manchester-road-surgery
Title: Can't recommend enough
Rating: 5 out of 5
Visited: January 2023
I can't recommend my doctor's surgery enough. Despite all the difficulties that the NHS is experiencing at the moment I always find the practice helpful, understanding and keen to provide the best care for your needs. This week after contacting the surgery I was asked to ring the following morning,which I did and got an appointment at 9.30 the same day. The GP gave me time, was thorough and sent my prescription strato my named chemist and I was taking the medication by lunchtime. No one can ask for better service. I'm often telling people I have a one in a million GP service. Thank you
GP surgery review: manchester-road-surgery
Title: Exceptional practice
Rating: 5 out of 5
Visited: December 2022
Support care and compassion given by the doctors and staff at this surgery is exceptional. 
This really is a shining example of how GP surgeries should be run.
After recently losing my dad, the staff and doctors at the surgery went above and beyond to make sure Dad was as comfortable as he could be calling us out of hours and even making prescriptions out at the weekend so we could pick them up as an emergency. Calling the hospital when he was admitted to give them as much information as they could.
And calling us after Dad had passed to pass on my condolences and make sure that we were okay and coping as best as we could.
GP surgery review: manchester-road-surgery
Title: Uninterested GPs
Rating: 3 out of 5
Visited: March 2022
It's difficult to get appointments as the telephone line is always busy in mornings. When you do get a consultation the GPs seem so uninterested and unwilling to help. The feeling is they want you out the door or off the phone as quickly as possible. 

I cannot recommend this surgery as I feel the level of care is on the decline.
GP surgery review: manchester-road-surgery
Title: Fantastic  practice
Rating: 5 out of 5
Visited: March 2022
I came in today two weeks on from my heart attack and  from the reception  staff through  to the dr and nurse I was treated extremely well and  made to feel at ease couldn't of asked for nicer friendlier welcome and treatment nothing was to silly a question from me
GP surgery review: manchester-road-surgery
Title: Exemplary surgery
Rating: 5 out of 5
Visited: February 2022
This is how all doctors surgery's should be. Friendly and helpful receptionist, willing to help, clean and spacious surgery and doctors that are understanding. I have been registered at few surgery's in the past but this one seems to really care on an individual level
GP surgery review: 4-seasons-medical-centre
Title: Wrong Cachement Area Listed
Rating: 1 out of 5
Visited: March 2023
NHS site says they cover my postcode, but the GP has rejected my application due to living too far away. 
I live less than 1 mile away; this is literally the closest place I could walk to. Please update the details on the site.
GP surgery review: 4-seasons-medical-centre
Title: Avoid
Rating: 1 out of 5
Visited: March 2022
Poor Communication. Completed Econsult monday, finally seen Thursday in Westbrook. Felt dismissed. Same with my daughter sent her to Westbrook. Is this surgery actually seeing patients?
GP surgery review: chapelford-primary-care-centre
Title: Not fit for purpose
Rating: 1 out of 5
Visited: December 2023
On the phone for over 30 mins. At 8am I was 10th in the queue, after 35min told no appointments go to A&E very unsympathetic. No help
GP surgery review: chapelford-primary-care-centre
Title: Terrible reception
Rating: 1 out of 5
Visited: November 2023
I've found the receptionists rude and unsympathetic, the phone system always cuts you out so waiting in an hour queue or a gamble. This isn't just from one experience, it's happened 4/5 times and is the norm. I've also had receptionists try to give me medical opinions which were not asked for or correct. I've also been given incorrect sample bottles, this resulted in me chasing my own results you see what's was taking so long to be told I don't the wrong test... I was given another wrong sample tube to complete another incorrect test.
GP surgery review: chapelford-primary-care-centre
Title: Poor receptionist,
Rating: 1 out of 5
Visited: October 2023
Ive been on hold now for 47min
Im caller number 3 
And have been for 20 mins...
Totally shocking service .
If i could take a picture of the time i would definitely post it on here
GP surgery review: chapelford-primary-care-centre
Title: Rude, unhelpful
Rating: 1 out of 5
Visited: August 2023
I’ve been trying to book an appointment with a doctor for weeks  due to having stabbing headaches without any luck. I’ve been to told over and over there are no appointments available and my illness isn’t serious enough for them to give me an appointment. I have been diagnosed with suspected Arteritis which needs medical care as soon as possible but no one is helping me. Please don’t register here as you will never get the help you need b your doctor.
GP surgery review: chapelford-primary-care-centre
Title: Really not great
Rating: 1 out of 5
Visited: July 2023
We have had one issue after another with things just not being done properly. Recent issues include: lost samples (and only finding out they've been lost because I've phoned multiple times to chase results), referrals being done incorrectly (for example blank paperwork being sent off by staff, resulting in additional wait times), referrals actually not having been sent when I have been told that they have and had text confirmations, a member of staff incorrectly telling me that my daughter's results were abnormal but did not need to be discussed urgently, sending me a text message with an appointment for two weeks later, to then receive a phone call from the GP a few hours after this conversation to say she needed further testing as the results were indicative of diabetes. 

I don't understand what goes on, the staff are usually helpful over the phone, but mistakes keep on being made. I would avoid this practice unless you want to spend half your life ringing to chase things and make sure things have been followed through.
GP surgery review: chapelford-primary-care-centre
Title: Terrible service
Rating: 1 out of 5
Visited: July 2023
On 26july 2023 I requested a repeat script of turbanafine (thletes foot cream). I received a text to say that as the last time that it was issued 2018, I would need a review. Text went on to say that the practice had no time to do such a review and to contact  111. Rang 111 and they said they would send a request to the chemist ( next door to docs). I phoned chemist some days later to be told I couldn’t have it as it needed a doctor to sign it off. I explained my situation to be told go to boots  and pay for the brand name.  I am 73yrs old  and since this practice opened in it ivory tower I have been fobbed off so many times and now being fobbed off by the chemist now. Did try to change practice but was told can’t as it’s nearest to me.
GP surgery review: chapelford-primary-care-centre
Title: Appointment
Rating: 1 out of 5
Visited: July 2023
Rang up at 5:15 was number one in queue waited 20plus mins to be answered, asked when next available appointment was and was told mid August over 3 weeks away. Was not offered any alternative and as I travel to work at 8 am, know about this as been told previously, I am unable to make a call at that time!! £100 to go private & be seen same day or very latest the next…!!! And you want a pay increase !!! I am not a regular so when I need an appointment I’m calling as I’m in pain & can’t be solved by google or chemist if it is my cancer returning … this is on you
GP surgery review: chapelford-primary-care-centre
Title: Hard work
Rating: 1 out of 5
Visited: February 2023
Tried to get on day appt called at 8am-queue position 10. call answered at 9.30am-no appts can get Out of hours to call me on Sunday- no Nurse appts. Unorganised, lack of service, ill prepared and disappointing! considering I rarely call the GP for an appointment, and any treatment I require always requires follow-up appt which I am unable to get so lots of incomplete treatments, wasting more of NHS money
GP surgery review: chapelford-primary-care-centre
Title: Poor service
Rating: 1 out of 5
Visited: October 2022
I am a retired nurse and have worked in the NHS at a senior level for 50 years. I have to say how appalled I am at the current poor standards at Chapelford Medical Centre. Receptionists are triaging requests for appointments and it is impossible to book a GP appointment. I was offered an appointment on 15th November! My phone call requesting an appointment was on 15th October. I am in severe pain and should not have to wait that long  to be seen. Walk in centres are too far away. A and E is not appropriate. This is absolutely disgraceful and very unsafe practice. Also whenever I do attempt to phone them the waiting time ‘on hold’ has been as long as 1 hour and 10 minutes! Financially and time costly to me, and when eventually answered, no appropriate resolution. This is not the fault of receptionists but is the fault of poor practice management. Disgraceful situation. I love the NHS, but feel very disheartened, disappointed and uncared for by Chapelford Medical Centre. They used to be so good. Their new beautiful building is lovely but the service delivery needs to be reviewed and restructured. I will not be put off by the defensive excuses of the receptionist staff and will complain at the highest level! This situation is completely unacceptable!
GP surgery review: chapelford-primary-care-centre
Title: Definitely improving
Rating: 4 out of 5
Visited: October 2022
I have been a member of this practice for a number of years now , I have previously had negative experiences there , recently I have notified a huge improvement in the service being provided this is really encouraging 
Thanks
GP surgery review: culcheth-medical-centre
Title: Very poor telephone service
Rating: 1 out of 5
Visited: January 2024
After trying numerous times to get through to the surgery to make an apt, constantly phoning from 8.25 a.m. just to get an automated message to say phone back later. When tried to get onto website this was not available - a problem!!! I have Ipf and am feeling quite unwell - how on earth do you get to see a doctor these days : With great difficulty !
GP surgery review: culcheth-medical-centre
Title: Frustrated caller
Rating: 2 out of 5
Visited: April 2023
Don't bother trying to telephone this practice. I waited on the phone on 3 occasions today. The automated voice told me I was first in line on all 3 calls. But all calls cut off after 30 mins without being answered.. Next time I want to contact them I will call at practice in person . Less frustrating.
GP surgery review: culcheth-medical-centre
Title: Unacceptable and Inadequate phone service
Rating: 1 out of 5
Visited: March 2023
The receptionist staff who answer the phone do not treat you with dignity or respect. It takes far too long to get through to a receptionist. Typically it can take more than 10 minutes for a receptionist to answer a phone call. Phone calls to the surgery have often taken more than 30 minutes to be answered. Hence the message on the system says that if you are waiting for more than 30 minutes a sound will be made and you will be requested to ring back. If you stayed on for 30 minutes then your need is urgent! It took 19 minutes for the call to be answered. I was third in the queue. Receptionist are not trained adequately and have responded inappropriately to patients in the family.