janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: central-surgery---southchurch-blvd
Title: Good practice
Rating: 5 out of 5
Visited: October 2022
I received a first-class service from the office, the receptionist and the doctor. I was contacted by the office to see what time a telephone consultation might be convenient. I received the doctor's call on time and was offered a face-to-face consultation when appropriate medication was prescribed. Thank you all for your great help. Michael
GP surgery review: dr-kumar-&-ptnr---shoebury-hc
Title: Amazing Practice
Rating: 5 out of 5
Visited: August 2023
This Practice is the best I have been registered with. Nothing is too much trouble, lovely on phone whatever your query, and organised and efficient.  Excellent practice all round  so its a big thank you from me
GP surgery review: dr-kumar-&-ptnr---shoebury-hc
Title: No care
Rating: 1 out of 5
Visited: May 2023
got out of hospital after heart attack
Discharge letter emailed to receptionist claims as not sent from hospital! Have to wait 28 Days medication given from hospital runs out before then 
Missed appointment with Dr said will have to make another appointment been trying to sort all day
Admin staff are  rude and unhelpful and there is no care from this practice
Have asked practice manager to call
Shouldn’t be this hard to get medication a heart specialist has prescribed
Have rung 11 times today to try and sort life saving medication 
Had discharge letter at 8.51am
GP surgery review: dr-kumar-&-ptnr---shoebury-hc
Title: Simply the best surgery.
Rating: 5 out of 5
Visited: March 2023
Nothing is too much for this surgery they consistently go the extra mile and you are left feeling that they actually care. The receptionist are always friendly and approachable and will do their best to help you. You do sometimes have to ring a few times to get through during their busy times but this is expected, I always get through in the end. I would highly recommend this practice. Thank you for all you do.
GP surgery review: dr-kumar-&-ptnr---shoebury-hc
Title: Very good practice
Rating: 5 out of 5
Visited: February 2023
Lovely receptionist staff, very polite and not rude ,, all the nurses are lovely and they give out good advice , you can always get an appointment, if it’s not the same day then they pre book you one. Would definitely recommend this surgery.
GP surgery review: drs.-palacin-&-guyler
Title: Great service when I needed it
Rating: 5 out of 5
Visited: February 2023
Tuesday morning, I attended the surgery in person at 8:10 am and requested a GP appointment having tried to fix myself for 5 days. I was given a face to face appointment with the Dr for 9am and  was in the chemist next door collecting my prescription at 09:15. 
Polite professional receptionist, thorough examination, and empathetic response by the GP. Thank you great service. I don't often need to attend the surgery  thankfully, but I was grateful for your help this morning. ( I do know the names of both but the Reception and GP but this site stated they don't use the review if the persons are identified)
GP surgery review: north-shoebury-surgery
Title: Disgusting practing
Rating: 1 out of 5
Visited: August 2023
Can not get an appointment. Refuse to speak to me over the phone about book an appointment.. get told to go online as its the only way to book one.. so I mess about online, try to book.. and an automated message is displayed saying "no appointments available at this practice" so where does it leave us? How do we get help? What is the point of this surgery??
GP surgery review: north-shoebury-surgery
Title: Opening hours
Rating: 3 out of 5
Visited: June 2023
We tried to call in Tuesday with a problem. When someone answered the door. They told us it was a training day, couldn't helpsaid there was a notice saying shut.!! Perhaps a start would be to update the hours on this site. So one assumes the surgery only open 4 days a week.
GP surgery review: north-shoebury-surgery
Title: Awfully service
Rating: 1 out of 5
Visited: March 2023
Cannot get an appointment 2 different occasions within 6 weeks still waiting for a call back from their awful queuing system for 2 days now. 

Luckily I had a friend that worked there at the time and got me an appointment on the same day for suspected skin cancer which I previously had so I needed to be seen asap and referred

Second experiance involves getting an appointment for my child which we have been trying to get an appointment for the past 2 days, been put in queues for call back with no call backs and when I did speak to someone at the end of the day they told me to call 111 who had previously told me to call my gp so I’m basically the tennis ball in a game of tennis with the gp and 111 being the rackets! 

I wish I could change doctors!!
GP surgery review: north-shoebury-surgery
Title: Great service
Rating: 5 out of 5
Visited: December 2022
The service I received today for my teenage son was amazing. 
From not waiting too long on the phone, to a same day appointment, to being seen on time by a GP who really explained things well to my son so he left confident about his treatment.
Thank you!
GP surgery review: north-shoebury-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: December 2022
Seen recently by several staff for various tests. This surgery has gone out of its way to get me sorted and very swiftly. Amazing nurses and doctors. This surgery has really been turned around in the last few years.  New phone line work really well too.
GP surgery review: north-shoebury-surgery
Title: Letter from Southend hospital
Rating: 2 out of 5
Visited: August 2022
unable to speak to anyone at the hosp. I took the letter to surgery last week. was told when someone reads the letter the will make me an app"t. then got an app at the docs (north shoebury surgery) for the first 
november  why wait this long for someone to read the letter and explain what it means    rgds               26 09 22
.
GP surgery review: north-shoebury-surgery
Title: poor procedure
Rating: 1 out of 5
Visited: June 2022
After eventually getting to see a 'GP' was sent for a hospital Xray, which indicated the need to see the 'GP' again, now back to trying to make an appointment the only way possible, after 282 calls from 8am all appointments gone. Please review your policy to allow existing open or already seen patients to make appointments without this 8am or nothing policy, or at least offer an alternative when speaking to the receptionist!
GP surgery review: north-shoebury-surgery
Title: Great experience, just how doctors used to be
Rating: 5 out of 5
Visited: June 2022
Recently moved to this surgery.  Can only say what a pleasure it has been.  The staff are polite and efficient and very reassuring.  Actually have a face-to-face appointment with a real doctor this week, something which was severely lacking at my previous surgery.  Checks that have not been done for over 2 years are all booked and blood tests have revealed a problem which I put down to Covid.  I sincerely hope this initial experience is not a fluke and look forward to having a long and happy relationship with all the staff at N.S.S.
GP surgery review: the-thorpe-bay-surgery
Title: Outstanding Diabetic  Care
Rating: 5 out of 5
Visited: October 2023
As a type 2 diabetic I cannot commend Thorpe Bay Surgery enough.  The 6 monthly reviews, service, treatment, information, explanations and advice I get about my test results is outstanding.
GP surgery review: the-thorpe-bay-surgery
Title: Awful practice and awful receptionists
Rating: 1 out of 5
Visited: May 2023
To start, a couple months ago I put in my forms to be registered here… I call to make an appointment with the doctor to be to told that I’m not registered with them but yet my husband and children are and our forms all went in together.. I asked what happened to my forms and was told they can’t answer that but also couldn’t answer how the rest of my family was registered but not myself. The receptionist was extremely rude, and even threatened to hang up on me and proceeded to tell me that they didn’t have a duty of care to help me. Absolutely horrible.
GP surgery review: the-thorpe-bay-surgery
Title: Disappointing
Rating: 1 out of 5
Visited: March 2023
Unsupportive
Extremely slow
Defensive and often abrupt receptionists
Very unreliable when it comes to returning calls
Advertise they do home visits for terminally ill and housebound patients - that is not true
No proactive support for patient with terminal diagnosis 
Medical Certificate of Cause of Death had to be chased and chased and in the end, when no calls were returned we had to physically stand in their waiting room to almost force them to complete it.
When speaking to receptionist during the above visit the receptionists personal mobile phone rang and she looked at it mid conversation with the deceased family - the height of bad manners
The GP spoke to me just 2 hours before my mum passed to discuss my disappointment at their overall support of my mum over her last few months of life and even when I then had to call them to notify them of her passing, he must have recalled our conversation only 2 hours previous, he still didn’t bother to call.
2 days after my mums passing my dad had an appointment with their nurse and they hadn’t even bothered to update his notes that his wife had died and the nurse asked ‘how’s your wife’ ? How insensitive !
Overall our whole family is extremely disappointed with the majority of the Tyrone Road team.
GP surgery review: the-thorpe-bay-surgery
Title: Awful Service
Rating: 1 out of 5
Visited: March 2023
The most awful receptionists I have ever encountered.  Given they are front of house for the Surgery, they are clueless and have the most horrific manners, not to mention the rudeness and "no can do" attitude.  I have been at the surgery for few years and it has progressively got worse, i am seriously considering moving practice and would not recommend this surgery to anyone.  Such a shame that a few receptionist can give such a terrible impression for the doctors they represent!
GP surgery review: the-thorpe-bay-surgery
Title: Amazing work, nice to be able to see doctors face to face.
Rating: 5 out of 5
Visited: March 2023
Super staff. The prompt and kind care I received helped me process my new diagnosis. They help was quick and I got to see a doctor quickly. Couldn't thank them enough.
We the NHS services being so stretched by the government I didnt think I would get such a good and quick service. Credit to the management and doctors. thank you.
GP surgery review: the-thorpe-bay-surgery
Title: Quick service
Rating: 4 out of 5
Visited: February 2023
Needed prescription review. This was arranged for saturday phonecall with practice pharmasist. Called ontime and review completed. Thank you.
GP surgery review: the-thorpe-bay-surgery
Title: Unhelpful receptionist
Rating: 1 out of 5
Visited: January 2023
Put in request for prescription to be told it would take 3 days so in total 5 days over weekend.  Asked if it would be quicker to book appt with doctor and told no.  Asked if there was any other way and told I should have requested it sooner to which I replied I did not know I was gong to be ill sooner !  This conversation all delivered in the manner that I was being a nuisance and she had better things to do.  My husband had a similar experience with the same receptionist a few weeks ago so not just me.  I know the NHS is busy and I would not be troubling it if I did not need to but there is simply no excuse for rudeness.
GP surgery review: the-thorpe-bay-surgery
Title: Keep on walking past
Rating: 1 out of 5
Visited: January 2023
Absolute awful GP Surgery.  First you need to deal with the receptionists.  Good luck with that.  I hate it when people like to me which they constantly do.  They never do what you ask and always have an excuse.  As for the practice manager, I must have left dozen of messages asking for her to call me and sent about 3 emails.  Still waiting.   Utterly rude person.   The doctors are just as bad.   On numerous occasions they have given me completely wrong information and made me wait 3 months and even then if I had not called back, I would still be waiting.   If you are referred somewhere, the say on the referall letter, wait until this date.   Then on that date, I call the referral place and I am told they got back to the surgery either the same day or day after receiving request saying no availability.   Does the surgery let me know!  do they heck.   I wait for the date before finding out.   I have now moved surgeries after 22 years as i personally feel that I deserve to be treated better than that and not lied to by the receptionists.
GP surgery review: the-thorpe-bay-surgery
Title: Outstanding service
Rating: 5 out of 5
Visited: December 2022
The overall care and support from my GP at this practice has been exceptional. Following an appointment made at 10.45am my doctor arranged for me to be seen, as an urgent case, at the local hospital following which I was admitted. I then received a few calls from my doctor during my hospital stay as they wanted to check I was doing OK and they offered me any additional support I needed. The kindness, professionalism, support and overall service I’ve received have been outstanding and I’d recommend them to anyone.
GP surgery review: the-thorpe-bay-surgery
Title: Outstanding practice
Rating: 5 out of 5
Visited: November 2022
A big thank you to all at Thorpe Bay Surgery.Nothing is ever too much trouble as all medical, and administrative staff go out of their way to help.I feel lucky to be a patient at such an outstanding and caring practice.
GP surgery review: dr-f-khan-carnavon-road-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: October 2023
Been coming to this surgery for over 25 years and always had the help and care from all the staff as well as doctors. Never let me down and they are very much appreciated by myself. Thank You
GP surgery review: dr-f-khan-carnavon-road-surgery
Title: gp great,  phone system terrible!!
Rating: 4 out of 5
Visited: October 2022
I had a horrific and dreadfully painful experience with the practice nurse for staple removal after hospital whole knee replacement surgery.
Nurse desperately needs some/any bedside manner.
she appeared irritable, indifferent to level of pain. Unkind, uncaring, short, sharp and sour.   No offer of support.
GP surgery review: dr-f-khan-carnavon-road-surgery
Title: For being the most caring and the best practice
Rating: 5 out of 5
Visited: October 2022
All the staff members are highly respectable, well trained and caring, thank you all for being the best surgery and helping everyone at there utmost needs and for being their for everyone especially for me special thanks to the doctors for being the best doctors and the best advisors thank you so much Love you all Maryum shah and family
GP surgery review: dr-navin-kumar
Title: Somewhere over the rainbow
Rating: 1 out of 5
Visited: April 2023
Trying to get an appointment is painful and will drain your phone battery dead. 
No message to say you are 936th in line. Just a ring tone that goes on for eternity, with occasional tone changes to suggest your call has been switch to somewhere abroad, Mozambique or Tahiti perhaps. 

I have spent the last three mornings in this strange one sided game while my son gets sicker each day.

Please do something with you phone system to let people know you are there or not, closed, busy, on lunch break or on holiday in Tahiti.
GP surgery review: dr-navin-kumar
Title: Over an hour wait :(
Rating: 2 out of 5
Visited: December 2022
I took my elderly Mum to an appointment here, receptionist was friendly and helpful but we waited over an hour to be seen which is absolutely unacceptable and more-so when someone has an aversion to medical settings. The specialist who we saw was quite blunt when I asked her why my Mums appointment was over an hour late. Quite unprofessional.
GP surgery review: dr-navin-kumar
Title: Fantastic service at a time when GPs get bad press
Rating: 5 out of 5
Visited: October 2022
I have recently had two interactions with the surgery. Both were excellent. Very easy to get through to reception. Very polite receptionist and a quick turnaround to speak to a Doctor, who actually listened and took time to understand my concerns.

Very refreshing considering all of the negative press that under pressure surgeries are currently experiencing.

Highly recommended and very much appreciated.
GP surgery review: dr-navin-kumar
Title: Dermatology department.
Rating: 2 out of 5
Visited: June 2022
I saw a dermatologist June 2022 about my skin condition called hidradenitis Suppurativa and she thought that antibiotics would cure it (completely incorrect but I'll over look lack of knowledge not many people are educated in hs it's very specialist) she prescribed some lotions, a wash and a 4 month course of antibiotics and sent me off to get bloods done and said that we'll assess at the follow up appointment. Well it's been 7 months since my appointment and no follow up? Obviously the 4 months of antibiotics have ran out (not that they worked anyway) and now I'm left waiting in absolute agony with this skin condition and 0 treatment. Don't get fobbed off and forgotten like me.
GP surgery review: st-luke's-health-centre
Title: Great care
Rating: 5 out of 5
Visited: December 2023
My friend joined 2 months ago and received a blood test, smear invite and smear appointment, and a bowel cancer screening test that she was overdue in this time. I think they are going to make her live longer and and more healthily! She wasn't offered this before at her previous surgery!
GP surgery review: st-luke's-health-centre
Title: Mixed feelings
Rating: 3 out of 5
Visited: May 2023
On the whole I have found the surgery to be good, however they really need to sort their phone system out particularly if they intend to continue with telephone consultations as trying to get through is a nightmare.
GP surgery review: st-luke's-health-centre
Title: Rude secretarys
Rating: 1 out of 5
Visited: April 2023
Twice today i rung to get a same day appointment for an unfit to work note. i have been of work for two weeks and now employer is asking for a unfit note from my doctor. i was told this morning to ring back at 1pm due to having no more appointments. i ring back and got through at 13:14 to be told no more appointments after being asked what i need to see a dr for. i explained again i really needed this dr note as my employer was demanding it. she said if there are any cancelations i would get a call , i said yes same story every time but thank you as im saying this she slams phone down on me! its the same every time with the secretarys there ive put in a complaint already due to one of them bad mouthing me when she thought i was on hold. disgusting behaviour and yet its some patients who get labbled through no faults of our own.
GP surgery review: the-practice-northumberland-avenue
Title: They don't reply emails
Rating: 1 out of 5
Visited: December 2023
I sent email to them on 18.12.2023 and still did not get reply. I am dissapointed with this. It seems to me they don't care.
GP surgery review: the-practice-northumberland-avenue
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
Although sometimes there is a wait for the phone to be answered (which I understand will be dependant upon the amount of people trying to phone at the same time/issues arising at the surgery with patients present) On every occasion of contacting the surgery the receptionists have been extremely helpful in providing an appointment or any other service required. The nurse practitioners are also amazing & when I have had to see a doctor they deal with the issues I have gone to see them  about.
GP surgery review: the-practice-northumberland-avenue
Title: Awful telephone service
Rating: 2 out of 5
Visited: December 2022
I had to wait just over an hour on the phone to make an appointment to see if speak to a doctor.Finally get through only to be told no appointments were available and try again tomorrow.Not impressed at all.
GP surgery review: the-practice-northumberland-avenue
Title: Brilliant Practice
Rating: 5 out of 5
Visited: September 2022
I have been at this practice for around 2 years having changed from one where it was almost impossible to get an appointment. This surgery has been amazing, wished I’d changed to it years ago. The receptionists are always as helpful as they can be and will try to answer any queries. Don’t like the Doctor iq & having to go online for an appointment assessment would rather speak to someone. However when I have contacted the surgery I have always been offered a telephone or face to face appointment, if one is  available. If my request is urgent the receptionists do what they can to help. When I have seen the doctor or nurse I have always come out feeling I’ve been listened to. I would highly recommend this surgery.
GP surgery review: the-practice-northumberland-avenue
Title: Brilliant practice
Rating: 5 out of 5
Visited: September 2022
They are a very good practice with friendly staff.
Found them excellent for getting an appointment plus they are open on weekends.
Wish I had found them a lot earlier as they were very thorough.
Recommend them very highly
GP surgery review: the-practice-northumberland-avenue
Title: Awful
Rating: 1 out of 5
Visited: August 2022
While the doctors and nurses there are wonderful people, the receptionist staff leave so, so much to be desired. 

Conflicting information depending on who you get on the phone, not bothering to let people know that the app they advertise for 1 minute 37 seconds at the start of every phonecall doesn't have any functioning applications at the moment. Add to the fact that when one member of staff goes on holiday, no prescriptions get sent out (despite the app telling you that its been approved and sent to the pharmacist!) and casual misgendering of patients on the phone when the reception staff think they can't be heard, and its just appalling. I'll be joining a new practise as soon as I physically can. 

Again - the doctors and nurses here are wonderful, lovely people. The receptionists are useless and need a healthy heaping of sensitivity training.
GP surgery review: the-practice-northumberland-avenue
Title: Service is very hit and miss with little consistency
Rating: 2 out of 5
Visited: July 2022
I’ve been a patient for quite a while and have many up and downs with this surgery some good and some bad. Recently after suffering a lot of pain I went there earlier this year and I was told there will be a referral months later nothing has happened the secretary has failed to get back to me. My consultation recently with a nurse practitioner was not satisfactory I felt rushed and not really listened to which isn’t really the point they also sent me a link to fill a questionnaire in when I went on it didn’t work as usual, a lot of their online services do not work and very frustrating to deal with. I would not recommend it but then a lot of the NHS is like this they seem to think this is acceptable. Where I do not I do not expect to pay into the national health service and get no or little service or told to go private! Seriously are they going to pay for my treatment then? That would be interesting....overall I would not recommend it sorry feel very let down.