janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: glebedale-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
I cannot fault the service that you comes with this practice. All the staff are are extremly helpful and nothing is ever to much. I like that you are able to do a repeat prescription on line now as I struggle to nip into the doctors to get a repaet with my work times the doctors is closed by time I've finished so this way will help alot. I am very happy with the practice.
GP surgery review: glebedale-medical-practice
Title: Such a fantastic ANP
Rating: 5 out of 5
Visited: November 2022
I was dubious about not seeing a GP regarding personal issues but when I saw the ANP I was so impressed by her kindness and how thorough she was. She took her time to talk to me in depth and discussed my treatment with me asking my thoughts. Lovely lady, will definitely be seeing her again
GP surgery review: glebedale-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
A lot easier to booked appointments, I can see the doctor If my choice. The staff are always helpful and polite and always try the best to help with my requests.
GP surgery review: glebedale-medical-practice
Title: Fantastic emailing service
Rating: 5 out of 5
Visited: October 2022
I absolutely love the fact we can request appointments online. I emailed the Practice yesterday, I recieved a reply within a few hours and I was offered an appointment for today.
Absolutely fantastic
GP surgery review: mayfield-surgery
Title: Difficult to contact
Rating: 3 out of 5
Visited: January 2023
I am currently on hold in the call queue and have been for 17 minutes. For all of those 17 minutes (and counting) I have been at number 1 in the call queue. Please review your systems. You have many thousands of registered Patients and I guess this amounts to hundreds of hours spent by your Patients waiting in a call queue, not being able to focus on anything else. I would appreciate a response. Kind regards, Ivan
GP surgery review: mayfield-surgery
Title: Great service
Rating: 5 out of 5
Visited: January 2023
Phoned in morning then Appointment in the afternoon 
Great Doctor pleased with whole experience Thank you
GP surgery review: mayfield-surgery
Title: Total lack of care
Rating: 1 out of 5
Visited: January 2023
My mum had a heart attack , when discharged from hospital with a letter for the practice to inform them of her condition. 10 days later still no response for after care at this point mum is still very poorly after a traumatic heart attack , no nurse calls no doctor calls no follow up , rang the surgery to request follow up care , ring tomorrow am told no appointments, rings again ring tomorrow is the answer.   At this point I’m asking do you know what a follow up after a heart attack is , my mum is disabled in a wheelchair and is 87 , should some sort of follow up  visit or call should be done ? The service is outrageous and the receptionist is down rite rude . This practice is disrespectful and down rite appalling the level of care is non existent
GP surgery review: mayfield-surgery
Title: Service has declined steadily to an unacceptable level
Rating: 1 out of 5
Visited: December 2022
Firstly, I must start by saying that the doctors at this surgery are, and always have been, on every occasion I have seen them, Excellent. Its therefore such a crying shame that the problems lie with the management of the practice, customer service side of things. Its been getting more and more difficult to get an appointment here now for a few years but has now become virtually impossible to even contact them, let alone get an appointment. There was at least, until recently the option to book an appointment on line via the NHS app, which was quick, easy and efficient. It didn't alter the fact that the waits for appointments were still very long but at least you didn't waste hours and hours trying to find that out! Like many reviews on here, I have been trying to make an appointment to see a GP for several days now. The NHS app simply says "No appointments available to book online at this time", contact the surgery direct. When you ring, you first have to listen to a couple of minutes of recorded speech about opening hours etc etc and then, when it finally gets to where you are supposed to be transferred to reception, it either plays a message saying "we cant complete your call right now, try later" or you just get cut off. I've lost count how many times I've now tried but I'm at my wits end. I work full time. I cannot afford to spend all day on the phone going round and round in circles. What's happened to the on line appointments booking? Why is there no explanation whatsoever? We are now living in a state of fear that what if something goes seriously wrong? The NHS constantly pump out information that we should be vigilant and see your GP if you find anything "suspicious or unusual" so as as to catch serious illness early. How can I do that when it is seemingly actually impossible to get an appointment with your own GP?
GP surgery review: mayfield-surgery
Title: Unacceptable waiting times
Rating: 1 out of 5
Visited: November 2022
Trying to contact the practice by phone is completely impractical and an unacceptable level of service. 

This morning I have had to ring 9 times having been cut off 8 times and was on hold almost continuously from 08:19 to 10:13. 

If I was at work today I would not have been able to be on hold for so long, or if I was self employed, elderly etc; this would be potentially dangerous as people can not get help when needed. 

Once I got through, the receptionist could not tell me if the referral to a specialist had been made as the secretary was off; this dispute me seeing the GP over a month ago. 

The receptionist had no facts to tell me but “thought” there was a 12 week waiting time; my concerns have not been addressed. 

The waiting times on the phone has been an issue for many years. 

The process for telephone calls has not been changed and no resource moved or added to address  this issue, despite me and other people complaining about it many times.
GP surgery review: mayfield-surgery
Title: Flu Vaccine
Rating: 2 out of 5
Visited: October 2022
When being administered with the flu vaccine, the nurse offered no information as to what the actual vaccine was.
When questioned, she would only give a brand name, and refused to offer more details of the actual vaccine, or a patient information leaflet.
GP surgery review: mayfield-surgery
Title: Appointment System
Rating: 2 out of 5
Visited: September 2022
Appointments what’s one of those, telephone or face to face????Having rang the surgery at 8am, as instructed, I was number 25 in the queue. After being in the queue for 35 minutes  my call was terminated with the message ‘Sorry we are unable to accept your call right now please try later’ This happened a few times, when I gave up! I have been told by my oncologist to see my GP, it’s not an emergency but hopefully would be of great benefit to me.  I have tried at various times to get through but had no luck. If everyone is told to ring at 8am only a handful are going to be fortunate enough to get the appointment they need, what about the rest of us???? To say that I am not happy about it would be a massive understatement, I am livid! The appointment system needs to be patient friendly not what suits the practice!
GP surgery review: mayfield-surgery
Title: Lack of professional service and patient consideration.
Rating: 1 out of 5
Visited: July 2022
Following a review with the precscribing pharmacist I had to call in at the surgery on three occasions to collect a blood test form which I was told would be available following the telephone consultation. Also having received new medication to which I appear to have had an adverse reaction phoned this afternoon, left it until then as a message was sent saying surgery phones were out of order. Was on hold or twenty minutes and then the phone just cut off. Phoned again for over forty minute on hold and then decided to call down at the surgery. Receptionist had a very couldn’t care less attitude interspersed with a lot of sniffing, only one person answering phones was the response I got. Following the last report which appeared in the Evening Sentinel I was under the impression that things were to improve. Every sector is under staffed at the moment but surely good practice should still be in force. It was only after my second call at the surgery today that I became aware that the surgery closed for two hours for lunch but the receptionist said this had been in place since reopening after
GP surgery review: mayfield-surgery
Title: Outstanding Practice
Rating: 5 out of 5
Visited: July 2022
I have had to see doctors at this surgery on several occasions over the last few months over several different and sometimes complicated issues. 
Thankfully getting an appointment has been quite simple, with the option to have either a telephone consultation or face to face consultation if needed. 
On every occasion, the doctors have listened to me carefully, examined me if needed and have responded to my medical needs in an appropriate manner - referring me for tests and specialist care where necessary. 
They have also taken time out to explain things to me in detail to try and calm any anxiety surrounding the issues I’ve presented them with. 
In addition to this, there have been occasions where the practice has sent text messages with follow up information which has proved to be a useful means of communication in some circumstances.
In addition to the great care I have received from the doctors; the reception staff have also been very accommodating when discussing appointments or test results and have been very friendly. Nothing has every been too much trouble for them.
Overall I am extremely happy with the care that the practice have given me, not just over the last couple of months, but throughout the whole pandemic. I can appreciate that the last couple of years have been very challenging - however none of the challenges faced have affected the care that I have received; and for that I am very grateful.
GP surgery review: mayfield-surgery
Title: Considerate service
Rating: 5 out of 5
Visited: June 2022
From telephone contact to arranging a face to face appointment, the service was considerate and a thorough examination gave the least invasive treatments.
The return of the automated appointment system would’ve helped at first point of contact.
All members of the team were polite efficient and professional.
GP surgery review: gnosall
Title: Outstanding Practice
Rating: 5 out of 5
Visited: June 2023
Gnosall Surgery is the best in terms of availability of appointments, service and health care. Myself and family members have used the practice on a number of occasions and have not been disappointed with the help and advice provided. No complaints whatsoever!  Sadly, I have heard differently from others as to the difficulties they have getting appointments and the service provided at their respective practices.
GP surgery review: gnosall
Title: Excellent service from the whole team
Rating: 5 out of 5
Visited: June 2023
I’ve been a patient here for about 30 years and although I don’t have to visit often I’ve always been able to ring up on the day for appointments, all clinical staff I’ve seen (doctors, nurses, physios, midwives, health visitors) are kind and efficient and reception team are friendly and helpful. Thankyou!
GP surgery review: gnosall
Title: Good Practice
Rating: 5 out of 5
Visited: June 2023
Never had an issue getting through on the telephone, usually very quick, always able to resolve issues quickly either by appointment with nurse or doctor.
Various options given such as face to face, telephone call back or video call.
I have confidence in the staff here and feel I am well looked after here.
GP surgery review: gnosall
Title: Lovely local community GP practice
Rating: 5 out of 5
Visited: May 2023
I have raised my family in the area for 12 years and always found the team at Gnosall friendly and helpful having used Gp, Nurses, Health Visitors, physiotherapy, podiatry, pharmacy, mental health team and minor surgery services at the practice.  Yes sometimes it can be tricky getting an appointment but the reception staff have always understood when an appointment has been needed and done everything they can to help.  Great team and feel very fortunate to have this on my doorstep.  Thank you.
GP surgery review: gnosall
Title: Better than most
Rating: 4 out of 5
Visited: May 2023
This practice does a good job by providing many trainee or newly qualified doctors,  which makes it easier to get an appointment or a remote consultation. It does mean, however that you seldom see the same person. 
It is time consuming getting the  "on the day " connection,  but if you do get through the service is good. There is probably too much responsibility put on reception staff to make medical judgements. 
The nurse, physiotherapy and other services are good.
GP surgery review: gnosall
Title: Needs a shake up !!!
Rating: 1 out of 5
Visited: June 2022
Have been trying for 3 days to get an appointment, always same excuse " staff off with Covid ! " This place must have worst record of Covid absenteeism in Britain.
Seems to have no doctors but a back room staff of 100s !!
you can walk into the waiting room in the afternoon and its empty but you can not get an appointment.
It needs to be sorted because at the moment the service being offered is verging on disgraceful
GP surgery review: gnosall
Title: Fantastic people
Rating: 5 out of 5
Visited: February 2022
Having moved from a heavily populated area to gnosall 16 years ago the change in healthcare has been amazing.  I feel like I’m the luckiest person having a fantastic team looking after my health. I honestly cannot fault them. I’ve had a health condition from birth and for decades have been brushed aside yet since being at gnosall it has been diagnosed and now the condition is in the past
GP surgery review: gnosall
Title: Absolutely fantastic
Rating: 5 out of 5
Visited: January 2022
I’m 66 and I’ve had a skin condition from birth and I could never get anywhere with getting it diagnosed. Finally I’ve got a diagnosis and help in getting it treated. I cannot thank the doctors enough. The doctor I saw today had to deal with my aches and pains, and rather than jump in with some more tablets she is seeking advice on my meds. I can’t thank her enough
I used to have terrible experiences at the doctors when we lived in walsall. On moving to Gnosall I now know how lucky I am. All the doctors are kind, compassionate and understanding. Especially the 2 I normally see.
GP surgery review: weeping-cross-health-centre
Title: Amazing Service
Rating: 5 out of 5
Visited: November 2022
I came in yesterday 16/11 and was in a lot of pain and I was very upset, I was given the most incredible and caring service by a lovely lady on the front desk. I made a mistake with my appointment time and she went above and beyond to ensure someone could see me, without her help I don’t know what I would’ve done. Her compassion and devotion to me was absolutely incredible and I really can’t thank her enough. Also a thank you to the Dr who had an extremely busy day and managed to squeeze me in and showed me the most thorough care. Incredible service and so proud to be one of your patients!
GP surgery review: weeping-cross-health-centre
Title: Great Practice!
Rating: 5 out of 5
Visited: November 2022
I had an appointment for a shingles-vaccination at 11:00 on 16/11/2022. Due to a work commitment, I reached the Health Centre at 11:15. The Receptionist recognised that I had made the effort to keep my appointment and did her best to re-arrange it. Fortunately the Nurse was able to accommodate me and administered the vaccination by about 11:40.

On 18/11/2022 afternoon I called with a letter from my Cardiologist telling me that he had written to the Practice asking that certain medication be prescribed immediately. No trace could be found of this communication but the Receptionist photocopied the letter which I was carrying and promised to show it to a Doctor that very day. I was able to collect the medication the next morning from my Pharmacy.

The above incidents demonstrate how helpful the staff are despite their considerable workload. The Practice should be proud to have staff of this calibre – and I consider myself very fortunate to be served by the Practice.
GP surgery review: weeping-cross-health-centre
Title: Fabulous Dr
Rating: 5 out of 5
Visited: October 2022
I attended Beaconside surgery this week with my teenage daughter. The Dr was fantastic with us both and was a real credit to the surgery. I would book an appointment with him again as he was so caring and considerate.
GP surgery review: weeping-cross-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
The nurse was friendly and professional. She was helpful with advice and print out guidance.  Took blood successfully and speedily.  Very reassuring.  
Made appointment with Dr to follow up.
GP surgery review: weeping-cross-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
I need to take a moment to review the service recently received from Weeping Cross Surgery, I booked a telephone appointment which was very efficient & backed up by an in surgery visit within 24 hours! Excellent use of technology with text reminders, notes via the NHS app and subsequent email traffic all keeping me well informed, appears that this surgery certainly has embraced technology allowing it to also keep the human touch.
Thank You - very impressed
GP surgery review: weeping-cross-health-centre
Title: Excellent patient approach and compassion
Rating: 5 out of 5
Visited: August 2022
What a fantastic Doctor I saw today, couldn't of been more helpful and reassuring. Such a kind and gentle soul!Thank you for taking time for me ☺️
GP surgery review: weeping-cross-health-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: May 2022
I started with a water infection on bank holiday Saturday. I had some antibotics to start which would last me till Tuesday morning. At 5 a.m. I emailed the surgery and told them of my plight. They replied at around 10 a.m. and told me that one of their staff had consulted with a doctor and a prescription had been sent to my local pharmacy. They also wanted a urine sample . To my mind, these ac tions were more  than excellent and I thank my surgery for such brilliant service.
GP surgery review: weeping-cross-health-centre
Title: Efficient and compassionate receptionists
Rating: 5 out of 5
Visited: May 2022
Rang in today to book various appointments for different services. Was ready to wait as surgery lines are usually v.v. busy - but got straight through. Discussed situation with lovely receptionist (I find them all really helpful and supportive), who navigated the system, staff illnesses and my own nerves with me. I was clear that my situation wasn’t urgent - but I was still made to feel important, listened to and supported. Really good service from someone who is no doubt under huge pressure themselves, in a particularly challenging job, and still took the time to care. Really appreciated it.
GP surgery review: weeping-cross-health-centre
Title: Genuinely helpful
Rating: 5 out of 5
Visited: April 2022
Thank you to the receptionists and Doctor for always being supportive of my family’s health needs. As someone who does not attend the surgery often I found the whole process supportive and caring. Their support of my father who has more regular needs is always fantastic. Cannot thank you enough for your services and your care and attention.
GP surgery review: weeping-cross-health-centre
Title: Kind and patient staff
Rating: 4 out of 5
Visited: March 2022
I just wanted to praise the receptionists in particular who have the patience of saints! A lot of people seem to have no regard for how busy the practice is and the pressures that everyone has been working under. It would be nice if more visitors to the surgery could appreciate this - and the fact that the receptionists are unfailingly polite, helpful and patient, especially when dealing with some very frustrating people and situations! Please know that this doesn’t go unnoticed and that some of us are very grateful for what you do each day.
GP surgery review: holmcroft
Title: Would not recommend
Rating: 1 out of 5
Visited: July 2023
Would not recommend the surgery as the communication is abysmal. Was on hold for an hour and 20 minutes, walked into the surgery whilst still on hold, 2 receptionists at the front talking and 2 staff sat in the back office, when I asked if there was a problem with the phone lines, was told no there’s a wait yet there are 4 staff in the reception area?! Told by health harmony results will be there in a week, told by GP surgery can take upto 6 weeks, explained it wasn’t done by nhs hospital as I am aware of the waits, said no still 6 weeks, spoken to health harmony and they are saying a week. Advised to ring up every few days, who has time to do that when it’s over an hour on hold most of the time? Would not recommend overall due to communication, when you eventually can speak to a GP good service but poor to get to that point.
GP surgery review: holmcroft
Title: Not good any more
Rating: 1 out of 5
Visited: December 2022
I changed to this surgery a few years ago because they were so good. Since covid it is terrible. I called today as I have had a cough for a couple of weeks and now it is making me heave and bring up rubbish. When I told the young lady she asked had I asked at the chemist. I am 75 years old and know if I need a chemist or a doctor. So she said I needed to go to the chemist then I got a message on my phone to call the chemist. This I did and on talking to the pharmacy it was stated that it was obvious I was having a problem breathing so they have reffered me back to the doctors. What ever is happening when a receptionist knows better than me and the doctors don't seem to care anymore.  They don't have more patients than before so why can't we see one.
GP surgery review: holmcroft
Title: Reception staff not helpful
Rating: 1 out of 5
Visited: September 2022
I called for a telephone consultation with a dr and later towards the end of the day after waiting all day got a text to saying cant do your call today will call you tomorrow. I tried to call you but dont take phone calls all of a sudden on a tuesday between certain hours. Its protected training time, ive never know a gp surgery have so much training time and obviously not customer care!! So i emailed you to say but im at work tomorrow and cant just answer the phone but no reply. So next day i miss phone calls from dr as working. I called up towards the end of surgery when i was free to see if they could ask the dr to call me back please, answer no its ur fault you didnt answer your phone. But you made me wait a day and not call back when i was off but cant at least ask the dr. Ring again tomorrow do you think i just sit at home every day and have the time to call first thing then sit on the phone for 20 minutes to get through then wait again all day, no i go to work. So ive got to wait till im off next week to try again. Receptionist very unhelpful unwilling to try to help me out when you cancelled my appointment and just rebook expecting me to be sitting at home the next day. This service does not help working people and at first she refused to tell me who the manager was when i asked as wanted to email a complaint to them.