janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: kidderminster-medical-centre
Title: Brilliant
Rating: 5 out of 5
Visited: November 2022
1st time using online service, very impressed, had a text back asking for more information, replied to it, had a text with a phone call appointment this morning. After talking to the doctor, they thought it was best to have a face to face appointment.
Less than 24 hours from filling the online form in, I had seen a doctor.
GP surgery review: kidderminster-medical-centre
Title: A reasonable practice
Rating: 3 out of 5
Visited: November 2022
Nursing staff spot on
Doctors invisible !!!
I find it so frustrating toget an appointment  that I often give up when I should have persevered
GP surgery review: kidderminster-medical-centre
Title: Good GP practice
Rating: 5 out of 5
Visited: November 2022
Recently moved here (6months+). Not had difficulties getting appointments. Doctors and nurses have always been thorough and helpful. Would recommend.
GP surgery review: kidderminster-medical-centre
Title: Needs more appointment availability
Rating: 3 out of 5
Visited: October 2022
I am finding it difficult to get any sort of appointment considering the fact I have been seen for the conditions already, they just don’t seem like they care about the young and there needs to be more availability, I’m am getting rather impatient now.
GP surgery review: kidderminster-medical-centre
Title: Speedy and efficient
Rating: 5 out of 5
Visited: October 2022
Call to Nhs direct was followed swiftly by Dr who arranged a scan, for the next day, on a very swollen ankle. Concern was poss blood clot. 
Seen exactly on time, at the hospital. 
A blood test also recommended, which I asked after, in the relevant dept and whilst I was in the hospital. They checked my notes, to confirm one had been requested, and saw me within few minutes. 
I received a follow up phone call within 2 days to explain results/ outcome and advise further treatment. 
Very impressed with how my case has been handled. Swiftly, sensitively  and with thorough explanation. I could not have asked for any better service.
With the dreadful press about GP and hospital appointment waiting times, I can only speak as I have experienced, and I have received excellent care in my local area, 
as, I so often do, on any occasion I am in need of their care and service.
Thank you
GP surgery review: kidderminster-medical-centre
Title: Above and beyond
Rating: 5 out of 5
Visited: October 2022
Had to visit practice up to 3 times a week for a month. Staff were extremely polite and efficient.
Due to my line of work securing appointments was problematic but both front desk and care staff were very accommodating and understanding of my circumstances. 
It’s got to the stage where I almost look forward to going to appointments to receive the warm friendly and efficient welcome and service.
GP surgery review: kidderminster-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: October 2022
An appointment with a practice nurse who was efficient, professional, knowledgeable and very helpful. I was treated with kindness and understanding and nothing was too much trouble. Thank you for your time.
GP surgery review: kidderminster-medical-centre
Title: Menopause  - persevere with your doctor
Rating: 5 out of 5
Visited: August 2022
I have transformed from an old immobile devastated person to a lively and positive young person again. It has taken time, many blood tests and several visits but the practice have kept helping me and HRT has been the salvation. 
I have never been made to feel a nuisance or a fake and the surgery have been most thorough with their investigations. 
I urge others to persevere. Don't give up. Keep working with your doctor as it is so worth it when you finally find the solution and are back in control of your body again.
GP surgery review: stourport-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: June 2023
Was waiting for a letter to arrive at gynaecology letter to be added to the system and the surgery called as soon as it had been added and made my next appointment.
GP surgery review: stourport-medical-centre
Title: Great
Rating: 5 out of 5
Visited: June 2023
Great service and lovely staff really helped putting me on the right path and now my condtion is well under control
GP surgery review: stourport-medical-centre
Title: Lovely Doctors
Rating: 5 out of 5
Visited: June 2023
First time visiting today very nice doctors wasn’t sure where to go reception was nice to help an the nurse I saw was lovely spoke to me an really put me at ease on different things Thankyou
GP surgery review: stourport-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: June 2023
Follow.up telephone call from a face to face appointment.  A none rushed discussion with a very understanding and ‘patient’ GP.
GP surgery review: stourport-medical-centre
Title: Efficient but also friendly practice.
Rating: 5 out of 5
Visited: June 2023
Went for general check up today blood pressure check etc young lady I saw kindly put link on my mobile then went on to book me an appointment on line have talked to a Doctor the afternoon . Hopefully will be able to book my own appointments in future .
GP surgery review: stourport-medical-centre
Title: Great medical centre
Rating: 5 out of 5
Visited: June 2023
An excellent practice to have in the area. The reception staff are fabulous and always do their best to help. If you ring and speak to a care navigator they are both knowledgeable and informative. If an appointment with a GP is required there is always one available.  The new triage system worked very well for my husband. I appreciate that some patients may struggle with the new system but you can always request a call back. I think the staff are doing a commendable job. Thank you.
GP surgery review: stourport-medical-centre
Title: Great practice, amazing staff
Rating: 5 out of 5
Visited: June 2023
I was very unwell and struggling to walk and breathe. I was immediately helped by the reception staff who were extremely kind and helpful getting me to where i needed and keeping me safe and reassured. I then saw a nurse who again the reception staff helped me to her room. She was also  extremely kind, could see  i was feeling really unwell and asked a dr to review me too. The kindness, care and concern from all the staff i met that day made me feel safe , secure and really cared about. They all made efforts to get a wheelchair for me and another nurse came with one to take me out to the car where my husband took over. Many thanks to all of you, i  really couldn't praise you enough for maintaining such high levels of care through very difficult times. Thankyou from myself and my husband.
Kindest regards
Ros Yates
GP surgery review: stourport-medical-centre
Title: Great experience
Rating: 5 out of 5
Visited: May 2023
I had an asthma review and was very pleased with the outcome. My concerns were addressed and I felt listened to and unhurried - a most welcome experience.
GP surgery review: stourport-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
I went through a life saving experience which the doctor picked up on really quickly.... I am very grateful
GP surgery review: stourport-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: May 2023
Called to get appointment. Asked to complete an online request which I did with basic details of my knee issue. Called back twice hours later with offer of a physio appointment...Fantastic service thank you
GP surgery review: the-church-street-practice
Title: Good Practice
Rating: 5 out of 5
Visited: April 2022
Having had 2 appointments in the last month at the surgery for routine medical checks. I found the practice well organised and the seating was very well placed to avoid close contact to other people. Both of my appointments were in the afternoon and I was seen on time and my visit was completed quickly and professionally by the staff involved.
GP surgery review: the-church-street-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
Went for an appt and doctor was lovely, she really listened and took on board all my worries, sorted my issue out without hesitation and made sure I'd felt heard, also made sure I knew what was expected in next coming months and made sure I was ok about it all.
GP surgery review: the-church-street-practice
Title: Brilliant service
Rating: 5 out of 5
Visited: February 2022
I can’t recommend church street doctors enough. The doctors are always helpful and I always receive the best treatment available. I get to see the doctor of my choice and they always respond when asked to. Anyone looking for a new doctors would go far to find one as good as this.
GP surgery review: the-glenfield-surgery
Title: Unorganised and unacceptable waiting times
Rating: 2 out of 5
Visited: February 2022
I was recently referred by my Osteopath and after a brief chat with the doctor was quickly referred for a full scan and blood tests, all done within two weeks. I received a text to call the surgery to be told the Dr would like to see me but the appointment they offered was for over two weeks away. When the appointment day arrived I received a text message to say it had been cancelled due to ill health. I have called to book another appointment and this one is a telephone call and another two and half weeks away. That will be 4.5 weeks since I was first told the Dr needed to see me. 
I just think the waiting time is unacceptable especially when they requested to see me. Lets hope its nothing serious!
GP surgery review: the-glenfield-surgery
Title: My Recent Experience
Rating: 5 out of 5
Visited: January 2022
I called the practice on Monday 24th Jan 2022at 1117. I was 5th in the queue. At 1119, I spoke to a receptionist, explained who I was, and that I needed a repeat prescription. I had tried to deal with this online, but I could not gain access to these services & had tried foursome time. I was advised that a pharmacist would call me this afternoon. I feel sure that my problem will be solved very shortly, and I can always come back hereto report what happened
GP surgery review: the-central-surgery
Title: Why do you not answer the phone?
Rating: 2 out of 5
Visited: March 2022
Reached the front of the telephone queue then the phone rang for 6 and a half mins before I ended the call as clearly no one was going to answer. I was only ringing as no one had called me back as promised to my earlier ‘ask my gp’ query I submitted and had acknowledged. Terrible service. It feels incredibly frustrating to be ignored. Last time this happened I had to resort to going to the practice and communicate through the intercom from outside. It’s just not acceptable to ignore patients with valid queries like this.
GP surgery review: the-central-surgery
Title: Making it difficult for patients to engage
Rating: 1 out of 5
Visited: March 2022
Every time I try to contact the surgery ‘Askmygp’ is deactivated and the phone is engaged or nobody answers it. It feels unacceptable for this to be happening.
GP surgery review: humberstone-medical-centre-(ip-jones)
Title: Poor Practice
Rating: 1 out of 5
Visited: January 2024
Hi

I would like to make a complaint about Humberstone Medical Centre in Leicester.

I called the surgery today to ask again for my list of vaccines which they had promised me I would receive in two weeks time. Two weeks has already elapsed and the receptionist informed me today that it could take upto four weeks. Additionally she could not confirm to me that my request is still pending and also how long it would take for me to receive my list of vaccinations.

I am very disappointed. I need this information urgently as I am travelling abroad soon.

Also, my wife has received her vaccination free from Johnson Medical Practice which is also in Leicester, however, I was informed by my surgery that I would need to go to a pharmacy to get it done.

Would you please look into this matter urgently as time is running out for me as I need to travel.

Note also that I suffer from RA and the stress this is causing me is likely to exacerbate my condition.

Kind regards 

Nazir Ahmed
GP surgery review: alpine-house-surgery
Title: Well organised practice
Rating: 5 out of 5
Visited: September 2023
Having attended the Surgery on a Saturday morning to receive a flu vaccination I found an extremely well organised procedure in place.
Having booked in I was not kept waiting long before being told which room to go to, the nurse administering the vaccine was very friendly answering my questions fully. An administrator updated my medical records as the procedure was completed.
GP surgery review: alpine-house-surgery
Title: Flu and Pneumonia vaccination!
Rating: 5 out of 5
Visited: September 2023
I was invited to book an appointment for my annual flu vaccination and to have my Pneumonia vaccination on Saturday 16th September 2023. 
I would like to say how brilliant this was. It was well organised, no delays,and all the staff were very friendly and kind. Thankyou to all the staff involved, in organising this vaccination session.
GP surgery review: alpine-house-surgery
Title: Covid Jabs
Rating: 5 out of 5
Visited: September 2023
The practise organised a Saturday clinic for all patients over 65. Really well organised with loads of staff. No waiting and adequate space in the car park. Everyone happy to to see us and made us welcome. Well done Alpine House.
GP surgery review: alpine-house-surgery
Title: Efficient vaccination clinics!
Rating: 5 out of 5
Visited: September 2023
They organise quick, efficient and friendly vaccination clinics, such as the one I was invited to this morning for my flu jab. This is just one example of what is a very good Practice, overall.
GP surgery review: alpine-house-surgery
Title: Efficient
Rating: 4 out of 5
Visited: August 2023
Only for flu jab but it was quick and efficient with very clear guidance and smiling staff
When booking for other needs the triage system seems to work well but the delay in answering the phone is very long and therefore expensive
GP surgery review: alpine-house-surgery
Title: Excellent appointment
Rating: 5 out of 5
Visited: July 2023
I was experiencing some pain in my abdomen and thought I would need to seek some medical advice. I called into the surgery , gave a brief description to the receptionist and was offered an appointment within 20 minutes with the practice paramedic. She gave me an examination and some health advice and booked me a further  appointment with a doctor. A few days elapsed and I saw a doctor who then referred me on to a consultant. This is the local GP surgery and the NHS working at its best. Thank you.
GP surgery review: alpine-house-surgery
Title: Speedy service
Rating: 5 out of 5
Visited: March 2023
I suspected that I had a urinary infection, rang the practice gave brief details and was asked to take in a urine sample. I did that by 9.00am. By 11.00am a doctor rang back and confirmed that I had indeed urinary infection. I was prescribed some antibiotics and the details were sent through to my local pharmacy and by noon I had started the first course of medicine. 3 hrs from handing in my sample to taking the first tablet. Fantastic. Thankyou
GP surgery review: alpine-house-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: February 2023
surgery texted to offer yearly tests, made appointment for these  to be carried out   very good service
GP surgery review: alpine-house-surgery
Title: Non Responsive
Rating: 1 out of 5
Visited: July 2022
Really inadequate.  Phoned up for treatment of a dog bite.  Couldn't get an appointment with a nurse because she was on holiday.  Receptionist told me I didn't need a tetanus even though she didn't know anything about my medical history.  Wasn't offered a gp appointment.  Ended up going to A&E and felt bad taking up their time when the gp surgery should have helped me.
GP surgery review: alpine-house-surgery
Title: Exceptional Service
Rating: 5 out of 5
Visited: June 2022
I have received outstanding service from Alpine House recently. Wonderful empathy and understanding from the reception team, paramedic and GP involved in my care.  Exceptional response and support experienced.  Absolutely First Class.  Thank you so much.
GP surgery review: the-surgery-@-aylestone
Title: Amazing nurse
Rating: 5 out of 5
Visited: April 2022
The nurse was very polite and friendly. She was very good in talking my blood. Usually I am being referred to hospital as is not very often anyone is able to take my blood because of lack of veins. She also been interacting with my kids and give them stickers for been good at the doctors. Amazing nurse
GP surgery review: the-surgery-@-aylestone
Title: Always very helpful
Rating: 5 out of 5
Visited: March 2022
Attended for a blood test.  Seen on time and had the usual lovely phlebotomist.  
Excellent service many thanks
GP surgery review: hereward-medical-centre
Title: Great doctor's and practice
Rating: 5 out of 5
Visited: May 2022
Throughout the pandemic and since I received a fantastic service from this practice. The call back system was used effectively and I was seen when required on the same day.  

Where I needed blood tests, I was fitted in and always informed of any test results.

My ailments were complicated and often did not make sense but my doctor persisted and followed everything up to try and find a resolution. 

All staff at the practice are friendly and helpful and all doctors I have seen really care and above and beyond.
GP surgery review: hereward-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
I had a medical concern for my 10 year old daughter, I used the new Doctrin service, which was fantastic. The doctor who dealt with my concerns was very thorough in understanding  my worries and was able to sort the problem. I would highly recommend this practice. Over the years of being a patient myself and my children, I have found all the doctors to be highly professional and have always been seen in surgery if it has been required.
GP surgery review: hereward-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: April 2022
I had to have back surgery and the practice really helped me with diagnosis and referrals through to the nurse aftercare post surgery. They were always helpful and polite and I would personally have no problem recommending this practice to others.
GP surgery review: lakeside-healthcare-stamford
Title: Clear
Rating: 5 out of 5
Visited: November 2023
The doctor gave a very clear and concise explanation of intended process. 
Would be happy to recommend, practice and staff.
GP surgery review: lakeside-healthcare-stamford
Title: Excellent service
Rating: 5 out of 5
Visited: November 2023
Lovely nurse who put me at ease as she took my blood pressure really kind lady made sure I was ok walked me back out to reception really looked after me
GP surgery review: lakeside-healthcare-stamford
Title: Health Check
Rating: 4 out of 5
Visited: November 2023
Thank you for offering the half hour health check service. It is the first one I have had since moving here in 2019 and it was both interesting and reassuring.
GP surgery review: lakeside-healthcare-stamford
Title: Annual Vaccination
Rating: 5 out of 5
Visited: November 2023
Arrived at 0845 on Sat found doors locked,didn't realise opens at 0900.
Doors open directed to side room for both Flu and COVID Jabs with my wife.Staff very efficient and within a short period of time both of us had been vaccinated one in each arm and then we're on our way home. Staff were very professional and friendly it was lovely to see so Well done Lakeside on this occasion ..
GP surgery review: lakeside-healthcare-stamford
Title: I believe  the doctor was  rude
Rating: 1 out of 5
Visited: November 2023
Reception staff very friendly  but doctor was not  friendly  helpful  al I felt like I was rushed  and not interested
GP surgery review: lakeside-healthcare-stamford
Title: Care and support.
Rating: 4 out of 5
Visited: November 2023
I’m relatively new to the Stamford area and wanted to give some positive feedback.
I have found the Dr’s, nurse practitioners and receptionists at Lakeside to be helpful and professional. 
 There is no doubt that it’s a difficult time for the NHS but I see hard working staff in my experience going above and beyond to give me the best care . 
 I’m extremely grateful.
GP surgery review: lakeside-healthcare-stamford
Title: Good appointment well pleased
Rating: 4 out of 5
Visited: November 2023
Good appointment with a lovely new doctor..he was very friendly , efficient and easy to talk to…l left well pleased .
GP surgery review: the-deepings-practice
Title: Lack of care
Rating: 1 out of 5
Visited: May 2023
Appointments are either running late or cancelled without notice. MSK don’t follow up if you can’t get to your phone in time to take the call.
GP surgery review: the-deepings-practice
Title: Exceptional experience
Rating: 4 out of 5
Visited: May 2023
Called through to the surgery, immediate triage by telephonist to doctor. Given same day appointment. Seen immediately on arrival. Doctor also supported to expedite hospital process. Hospital team commended GP had contributed to a seamless admission by following the protocols in place. Thank you so much for your exceptional excellence!!!
GP surgery review: the-deepings-practice
Title: Resourceful teamworking
Rating: 4 out of 5
Visited: May 2023
Enquiry was handled efficiently. *Once through to the receptionist, she was quick to take important details about my symptoms, very briefly placed on hold, quickly signposted, prompt and appropriate treatment received. Great team, great work. Thank you very much for your speedy action under pressure.
GP surgery review: the-deepings-practice
Title: Very efficient and quick to respond
Rating: 5 out of 5
Visited: April 2023
Went into surgery regarding visit to A&E and high blood pressure. Put on doctor call back list. Was still in surgery car park and gp rang. Very thorough with ascertaining what was wrong with me. Issued a prescription. Collected it and was back home within the hour. GP is going to follow up in 2 weeks to check medication.
GP surgery review: the-deepings-practice
Title: Great friendly team
Rating: 5 out of 5
Visited: April 2023
Friendly staff. Great doctors. Attention to detail in emergency situations 
Nothing too much trouble in those critical times even when staff had to stay late to accommodate
GP surgery review: the-deepings-practice
Title: Excellent service
Rating: 5 out of 5
Visited: April 2023
I rang the surgery at 08.00am.
Told receptionist brief outline of symptoms.
Dr called me 30 minutes later.
Offered me appointment in next 30 minutes.
Attended appointment given 1st class advice and service.
They operate under extremely difficult resources but the service I received was excellent.
Thank you.
GP surgery review: the-deepings-practice
Title: Supportive service
Rating: 4 out of 5
Visited: April 2023
Was given a same day appointment to see a health professional.
No lengthy delay holding in queue.
Call back service in place and was contacted by surgery.
Physiotherapist was caring and attentive.-
GP surgery review: the-deepings-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
My call was answered very quickly and I spoke to a lovely receptionist. She told me the nurse practitioner would call me. At 9:00 I spoke the nurse practitioner who was very helpful and asked me to bring me son in at 11:30 to be checked. Whilst in the doctors surgery I witnessed the receptionist were being tested by a situation and they  handled the situation very professionally and with compassion. I then saw the nurse practitioner who checked my son over. She was very reassuring and I left feeling listened to and that my son had the care he needed.