janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hollins-grove-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: July 2023
The Doctors, Nurses, Receptionists have been terrific. They have gone above and beyond in helping me. I cannot fault them. They really do care and support you.
GP surgery review: hollins-grove-surgery
Title: Highly recommend
Rating: 5 out of 5
Visited: July 2023
All staff are so friendly. Always listen and give great support. Highly recommend this surgery. You can always get to see a GP the same day in an emergency
GP surgery review: hollins-grove-surgery
Title: Great service
Rating: 5 out of 5
Visited: July 2023
All the receptionist and doctors have always treated me with courtesy and respect and have all always been polite and patient with me they always happy to help and always have my prescriptions ready when requested
GP surgery review: hollins-grove-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Excellent service start to finish, receptionist very helpful, saw the practice nurse for injections who was excellent
GP surgery review: hollins-grove-surgery
Title: Great doctor
Rating: 5 out of 5
Visited: July 2023
I had an appointment with a female doctor today and she was so thorough and reassuring.
 Finally, a Doctor Who is going to do something about my problem that’s gone on over the past four years. Had lots of time to listen to me and never felt rushed. Good experience!
GP surgery review: hollins-grove-surgery
Title: Fantastic doctor
Rating: 5 out of 5
Visited: June 2023
The doctor I saw was amazing. She took time to talk to me about my health and what had happened previously. She made you feel at ease when talking to her instead of feeling rushed. The doctor is the best doctor I have seen in a long time wish more doctors were like her
GP surgery review: hollins-grove-surgery
Title: Very friendly practice
Rating: 5 out of 5
Visited: June 2023
I always feel at ease when seeing the Dr, who listens to me and doesn't push me,
I feel very confident with what he says and suggests. More than happy with this practice. Also the reception staff are very polite and friendly.
GP surgery review: hollins-grove-surgery
Title: Good service
Rating: 5 out of 5
Visited: May 2023
Helpful staff, didn't feel rushed, Dr explained everything in easy to understand terms. Helpful advice given
GP surgery review: hollins-grove-surgery
Title: Great service
Rating: 4 out of 5
Visited: April 2023
My experience of this surgery goes back for many years and I have to say during the difficult covid times when I have needed to see a doctor or seek advice this surgery has been fantastic.  Thank you
GP surgery review: olive-medical-centre
Title: Average
Rating: 3 out of 5
Visited: August 2023
There has been an improvement in handling of calls  made and support given by the staff at reception. However,  the appointment system is still difficult, particularly for professionals working full time. Also, there is a long waiting time/delay to see the doctor in reception despite having an appoinment.
GP surgery review: olive-medical-centre
Title: Outstanding Support
Rating: 5 out of 5
Visited: August 2023
The doctor was excellent from the point of contact to completion of the process.
He discussed the issue on Thursday afternoon. Did physical check by Friday 12 pm. Additional scan check appointment given by 7 pm on same Friday.  Locally checked on Sunday morning 11 am.
Final results by Tuesday 5 pm.
The outcome was positive for me throughout this process from Thursday to Tuesday (all with 6 days).
Unheard of this type of service has been provided by the the doctor, the surgery, reception staff and local scan team. Excellent, outstanding, fantastic, marvelous, amazing.
Thank you everyone at the surgery for your wonderful service, help and support.
GP surgery review: olive-medical-centre
Title: Positive experience
Rating: 5 out of 5
Visited: August 2023
Delighted with my face to face consultation at the practice. I felt well informed of the benefits and risks of the treatment. I would like to say thank you to the helpful and kind receptionists and GPs at the surgery who spoke and to me so respectfully.
GP surgery review: olive-medical-centre
Title: Waiting gorever
Rating: 1 out of 5
Visited: July 2023
I called at 2pm and I was in the queue at number 2 
50 minutes later still in the queue at the same position so I put the phone down 
This is ridiculous totally unacceptable
GP surgery review: olive-medical-centre
Title: Staff Are Very Helpful
Rating: 5 out of 5
Visited: June 2023
I found that the speed of service was outstanding, and the staff in the reception area, as well as the GP, were very professional and understanding. Would recommend this service to all in the near area.
GP surgery review: olive-medical-centre
Title: Felt ten times worse after I left the surgery.
Rating: 1 out of 5
Visited: June 2023
I was made to feel my acne is not that bad.  Explained to the doctor it is affecting me  mentally . Looked at me like I was exaggerating.  I explained I wasn't to be referred . " yes I can do that but that can take years" .
Not very helpful and made me feel like I was wasting time.
GP surgery review: olive-medical-centre
Title: New stuff are better
Rating: 5 out of 5
Visited: June 2023
Considering the changes the new stuff in the practice are more friendly and capable. They do not mock u because of ur accent and they keep it professional
GP surgery review: olive-medical-centre
Title: Great practice
Rating: 4 out of 5
Visited: June 2023
I rang up the surgery for an appointment yesterday aftrenoon.. receptonist said i'll get a call back.. i couldnt believe myself,i call back within 10 mins that dr wants see me at 5pm.. i was so please... 
Im happy its been sorted out with appointment.. we did have alot of problems to get appointments.
Thanx to new managements.. credit goes to the Receptionist..
Thank you..
GP surgery review: olive-medical-centre
Title: Good consultation
Rating: 4 out of 5
Visited: June 2023
A significant improvement to the service delivery.   The doctor called me back and discussed my symptoms; he was very clear regarding next steps. I was sent links and could pick up forms for blood tests on the same day. Very well organised and managed. It’s great to see how the surgery and staff are improving. Well done all involved.
GP surgery review: olive-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2023
I received my appointment promptly and efficiently the DR, I saw was amazing he had the skills and knowledge to speak another language which I needed for my foster son who couldn't speak English he dealt with the problem with much expertise and support . So thank you very much olive medical practice to changing for the better and lots of positiveness . Also the lad at reception is very helpful and pleasant and always smiling keep up the good work .
GP surgery review: primrose-bank-medical-centre
Title: Friendly & Helpful
Rating: 5 out of 5
Visited: July 2022
Both the receptionist & the nurse who took my bloods this morning were friendly, helpful & efficient. Thank you!
GP surgery review: primrose-bank-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: July 2022
Visited the surgery this morning and was greeted by the receptionist in a very friendly manner. She helped me with my enquiry promptly and professionally, absolutely outstanding service.
GP surgery review: primrose-bank-medical-centre
Title: Great advice
Rating: 5 out of 5
Visited: July 2022
Rang reception gave me great advice very professional,came off the phone feeling that things where getting done ,and made me feel relaxed about my current situation I was in thanks for all your hard work and understanding
GP surgery review: primrose-bank-medical-centre
Title: Excellent receptionist
Rating: 3 out of 5
Visited: July 2022
Friendly and helpful receptionist when out of her way to help me. 5🌟🌟🌟🌟  can't remember receptionists name but deserves recognition for what she does.
GP surgery review: primrose-bank-medical-centre
Title: Ewood Medical Centre Advanced Nurse Very Thorough!
Rating: 5 out of 5
Visited: July 2022
Had an appointment with the Advanced Nurse Thurs 7th July 2022 AM at Ewood Medical Centre. She was very kind, thorough, detailed with her knowledge, helpful & friendly & I left the medical centre feeling very impressed. The receptionist also very kindly rearranged a follow up appointment for me after I realised I may not have been able to attend the original appointment. Thanks very much to all concerned, your help is truly appreciated!
GP surgery review: primrose-bank-medical-centre
Title: Very welcoming and friendly staff.
Rating: 5 out of 5
Visited: February 2022
Very professional and caring atmosphere.  Explained what was happening and talked me through test.  Extremely  professional.
GP surgery review: primrose-bank-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2022
I have been with the practice for 8 years now, even through this pandemic the service I have received has been extremely well managed, I not only need appts for myself but sometimes have my disabled mother that needs appts..the practice always are very welcoming and try their upmost best to accommodate mine and my mothers needs to see the doctors and nursing staff when needed. The practice always follow up with us if any abnormalities should show up with our health..I can't thank them enough for all the support they give us...
GP surgery review: riverside-medical-centre
Title: Cannot fault
Rating: 5 out of 5
Visited: March 2022
Had to call for my partner who had bad chest infection after covid. Couldn't get same day appt as called too late but was redirected to telephone UCC. Got sorted same day. Receptionist spoke to was very helpful and kind. I've never had problem with this practice. Always helped whenever contacted. Thank you
GP surgery review: the-ryan-medical-centre
Title: Great overall experience
Rating: 5 out of 5
Visited: July 2023
I’ve experienced a great service from this practice over the last 2 weeks. The receptionists have been been understanding and gave me what felt like the right options for my situation. The nurse was very nice and and it felt like she was on my side and we were trying to fix it together; a follow up appointment a few days later made me feel like I was getting the best service and had every chance at getting better
GP surgery review: the-ryan-medical-centre
Title: Very poor
Rating: 2 out of 5
Visited: February 2023
The practice looks scruffy and unloved,not a patch on how it was a few years ago. Its like its lost respect for its self.A handful of chairs only available and cant walk in and make an appointment,  the staff very inexperienced and show no interest or understanding in people. Power trip springs to mind especially when its comes to masks...most of them dont wear them so why is it awkward that I cant... sometimes get told to wait outside. If it wasnt for health reasons and the fact I have been there over 20yrs ,I truely would move, I have to wait nearly 3 weeks just for a phone call appointment.... could be in a worse state by then!!!!!!   Only worth any stars because of the pharmacy girls
GP surgery review: the-ryan-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: January 2023
Reception really efficient and kind got appoint same day the doctor was really understanding did some checks made some calls and sent me to hospital the same day there so lovely got thoroughly checked over and medication and few days later called me to check I was OK there are no words thank you is not enough .
GP surgery review: the-ryan-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: July 2022
I've had to go private due to lack of understanding of perimenopause and lack of care. After all the time and expense I've incurred, I'm now being made to jump through more unnecessary hoops to get the medication recommended by my private doctor. I have been fobbed off and not listened to, sent for tests that were useless at detecting what I knew was wrong and pushed to take antidepressants. Now I've finally got some help elsewhere, which I've had to pay for, this practice is still refusing to help me and making things more difficult for me at a time when I am already struggling.
GP surgery review: briercliffe-surgery
Title: Poor
Rating: 1 out of 5
Visited: October 2022
Shocking and gone down hill just called as had a chest infection for 4 weeks 2 lots of antibiotics not seen face to face dr messed the first prescription up giving insufficient medication resulting in a second prescription so paid over 20 pounds 
Called today and asked to be seen face to face told to ring at 8 am in the morning and I quote “if you can get through “ you might be offered an on the day appointment if not nothing till a week this Friday now The nhs are putting adverts on tv saying u must be seen if had a cough for more than 3 weeks very unsafe
GP surgery review: briercliffe-surgery
Title: Poor
Rating: 2 out of 5
Visited: October 2022
Called in to make an opponent to see the doctor I was having difficulty breathing was told by the receptionist there was a 2 week waiting time I then asked if there was any cancellations which  she said no..she did say ring 111 or call to the pharmacy and then mentioned going to A&E I called to the pharmacy who said immediately go to A&E and was admitted that same day
GP surgery review: briercliffe-surgery
Title: Needs closing down
Rating: 1 out of 5
Visited: October 2022
Extremely rude receptionist! . 
Can never get through on the phone and when you do you are turned away . 
Always an argument to get an appointment. Receptionist thinks there doctors 
Always an issue with them receiving information from other doctors! Never seem to get things on time . 
2 weeks waiting on a referral for hospital from then which hasnt even been made ! 
Joke of a practice
GP surgery review: briercliffe-surgery
Title: Appointments
Rating: 1 out of 5
Visited: July 2022
Just called to book an appointment, and before i could explain what reason iam booking for ,i was told all pre bookable appointments,have been taken up this week ,and the only other possible possible, way is to get an on the day appointment is call from 8am , along with dozens of other people doing the same thing. Difficult when i have finished only a few hour after midnight, to be listening to a line either constantly engaged or ringing.  Its a rarity i use this surgery ,plus its close by ,but it doesn't have seemed to have changed over the last 4-5 years .Iam now  Looking for a New local surgery .
GP surgery review: briercliffe-surgery
Title: not a nice experience
Rating: 1 out of 5
Visited: May 2022
Have spent over a week trying to book a doctors appointment. When I did get through I was informed that the practice physio would give me a call back that morning . The receptionist was patronising and insisted that I had to have the call back. 3 days later still no phone call and the pain has increased. Will be visiting the A&E to see a doctor. Obviously contacting the practice manager is a waste of time as many other people have complained and still the attitude persists. Still waiting hospital test results from 12 years ago, luckily I saw the saw doctor in the hospital a few weeks after my test and he confirmed the results for me there. if you want to help cut the A&E waiting times then sort out practices like this one.
GP surgery review: briercliffe-surgery
Title: Ignores consultation
Rating: 1 out of 5
Visited: February 2022
Had a text stating I would receive a phone call consultation, I’ve waited and nobody rang all day! This consultation was needed as it’s something I’m very worried about but I feel like I’ve just been pushed to one side. Covid is a lot busier in the hospital but they keep going so I can’t understand why this GP surgery is making it so hard for people to be seen.
GP surgery review: briercliffe-surgery
Title: Reception staff awful
Rating: 1 out of 5
Visited: February 2022
Cannot get appointment planned in advance. Have to ring on the day. Cannot get through or told no appointments. Not been able to see doctors at my own surgery this year. Have repeatedly been told go to A and E or booked out of hours at random doctors elsewhere. No point in being registered here as never get in. Reception staff act as if your not good enough to get an appointment there.
GP surgery review: briercliffe-surgery
Title: Awful
Rating: 1 out of 5
Visited: February 2022
Yet again another load of mistakes by this terrible practice, this is the third time in as many weeks, given an appointment to see a doctor, replaced by a call from a nurse, given a prescription which is cancelled when I go to collect it from the pharmacy, the pharmacist told me it’s either cancelled or the prescriber is not authorised to prescribe it, ring up and it’s not cancelled so make your own mind up. 
So I now sit hear in excruciating pain waiting for them to decide what to do next, is it any wonder people turn up at A&E when your GP offers a service like this
GP surgery review: briercliffe-surgery
Title: Poor service
Rating: 1 out of 5
Visited: January 2022
I rang up asking for a prescription to be repeated. I was sent a link to do an on line consultation, got so far then the link failed. Rang back and was told I had to make an appointment, great I said, can I make an appointment, no you will have to ring back Monday, we can't make an appointment today as people sometimes cancel. So what!!! I don't cancel and if I am the kind of person who fails to show up, I will still fail on Monday....
GP surgery review: colne-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
The receptionist are very efficient and extremely patient. The drs and nursing staff are very understanding and sensitive.
GP surgery review: colne-road-surgery
Title: Fantastic service
Rating: 4 out of 5
Visited: October 2023
The nurse I saw during my appointment was amazing. Very thorough and great attention to detail. I am very happy when I left feeling satisfied with how Informative she was. Didn't feel rushed at all
GP surgery review: colne-road-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: October 2023
Attended for Vitamin B12 injection and was pleasantly surprised to get that and Flu vaccination without having to go out of my way to book it
GP surgery review: colne-road-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: October 2023
I have been suffering from severe sciatica pain on my lower back and legs and went to A&E  (24th September) who gave me amitriptyline tablets for pain relief they then referred me to my GP to have an MRI. The following day I went to get an appointment and I was told the doctor doesn’t see me in this case and referred me to the physiotherapist, the appointment was supposed to be on Monday 9th October. Two days before my appointment they cancelled and said there’s no appointments available in the nearby future. I have also ran out of my medication (amitriptyline) and when I went to the GP for a repeat prescription they told me the medicine will be ready soon. The next day I got a message saying I will have to see the GP as they can’t give me the medicine before that. The appointment they gave is 23rd October and that too it’s a telephone appointment. I asked if there’s any earlier appointments as I’m in severe constant pain as the painkillers have finished and also as I have been off sick from work for 3 weeks and I am due to return soon. I feel really helpless in this situation, they can’t sense the urgency  and nothing is being done.
GP surgery review: colne-road-surgery
Title: Decent practice
Rating: 4 out of 5
Visited: October 2023
My appointment was on time and the practice nurse was friendly and helpful noting down relevant points in our conversation
GP surgery review: colne-road-surgery
Title: Great service
Rating: 5 out of 5
Visited: October 2023
Very friendly and polite staff, always get an appointment if it is needed see very quick great service. Would recommend this practice,
GP surgery review: colne-road-surgery
Title: Not good
Rating: 3 out of 5
Visited: October 2023
Today I rang the gp, to explain my daughters asthma has flared and as discussed in the asthma review we can request to have steroids. She told me she can’t find the review, no nurses are available and I can have a telephone consultation next Thursdays thanks !
GP surgery review: colne-road-surgery
Title: Difficult
Rating: 1 out of 5
Visited: October 2023
I find making any progress with this surgery almost impossible. Amongst others, they disregard correspondence.
GP surgery review: colne-road-surgery
Title: Terrible experience!
Rating: 1 out of 5
Visited: September 2023
Normally I don’t have a bad word to say about the surgery, but since giving birth it’s been horrendous! I registered my baby a week after she was born, took 3 phone calls each receptionist saying ‘we’ll register her now’ and 9 weeks for her to be registered and that’s because I rang to book her vaccines and was then told ‘oh the hospital normally let us know you’ve had a baby and then we register them’ by the same receptionist who said she had a pile of registration forms and was working through them but would find my daughters and do it straight away prior to this, I never complained about this because I get the surgery is extremely busy and plus the receptionist registered her over the phone there and then. I’ve now had 2 important vaccine appointments cancelled, todays was half an hour before the appointment via text. We tried to keep our 4 month old up, so she could sleep off the injections, as when we rang earlier on in the morning to confirm the time nothing was mentioned - however, she’s now completely refused to have a nap and has been awake since 6:45am this morning and I’m on the verge of a mental breakdown! If you know you have a clinic for vaccines, why can’t a check be done a day before to ensure you have them available? I’m sure my baby wasn’t the first patient in the clinic, so I honestly don’t believe that the nurse only told reception 30 minutes prior to the appointment. My baby was already a week behind due to the delay in being registered and will now be 4 weeks behind if the next appointment doesn’t get cancelled. I wouldn’t be so upset if it were myself, because my daughters health is my main priority the only saving Grace is that I was called back within minutes and her appointment was rescheduled straight away. All I’m asking is that as parents, we’re at least given 24 hours notice if there’s a cancellation and not 30 minutes.