janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: montgomery-house-surgery
Title: Absolutely Terrible
Rating: 1 out of 5
Visited: May 2023
Having been to A&E, I was told to arrange a follow up appointment with my GP.  Six days later I am still trying!  You can't speak to anyone, the e-consult is fully booked by 6am and there is no way to book a routine appointment.  Absolutely terrible practice.
GP surgery review: montgomery-house-surgery
Title: Impossible to see anyone or get a reply
Rating: 1 out of 5
Visited: April 2023
You can never get an appointment to see anyone face to face it's always over the phone and when you try to do it that way you can't get through to anyone because by 9am the econsult is full and you can't see anyone. Try and leave a message and it never gets answered. And doesn't matter if you phone or go in person you'll get directed to bloody econsult. An absolute joke.
GP surgery review: montgomery-house-surgery
Title: Impossible to get any care
Rating: 1 out of 5
Visited: January 2023
Called the practice and get automated message saying go use eConsult, use eConsult and they say they have "reached their capacity" (by 10am!) and to go use 111, use 111 online and they say contact GP. Not sure where I go from here!
GP surgery review: montgomery-house-surgery
Title: Not impressed
Rating: 1 out of 5
Visited: January 2023
Been trying since December to get a face2face appointment with a Dr as have a lump which has changed in my neck,trying calling the surgery no option to speak to anyone, just an automated message saying appointments fully booked. Can't even do an econsult as constantly booked. Also I was prescribed an different antidepressant back in August which hasn't been put on prescription so had to go back to my old ones which don't work!!!!
GP surgery review: balmore-park-surgery
Title: Pleasant receptionist
Rating: 4 out of 5
Visited: October 2023
Pleasant and helpful receptionist. I do dislike having to discuss my medical problem in earshot of other patients though -  no confidentiality there! Perhaps the receptionist could offer the choice of writing it down? Or,  to save time and you don't want the whole waiting room to know your problem, you bring some written information with you?
GP surgery review: balmore-park-surgery
Title: Frustrating experience
Rating: 2 out of 5
Visited: October 2023
Had a blood test 3/10 , no problem.

Had a text next day asking I make an appointment to discuss results .
Earliest appointment 24/10.

Cancelled by GP 1 hour before, but promised a call later…. 

Call cancelled by GP but promised a call next day …

Cancelled by GP , but offered an appointment with a Dr I didn’t know, with an unrealistic time scale for me to attend.

My next earliest appointment to see my GP 6/11 …. 1 whole month from when I was asked by the GP to come in and discuss my results….

 Hopefully it’s nothing urgent…
GP surgery review: balmore-park-surgery
Title: Great Doctors if you can get through reception
Rating: 2 out of 5
Visited: July 2023
The Doctors and medical staff here are great and my family and I have always had a good service and excellent communications with them. However, the reception team are rude, dismissive and bordering on obstructive.
GP surgery review: balmore-park-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: April 2023
The last three times I called there was a 30 minute or longer call queue for the reception desk. The next available appointment is more than 4 weeks in the future. And there is no advice for how to cope in the meantime.
GP surgery review: balmore-park-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: January 2023
I phoned this surgery to find out if they have received a referral from my doctor from my surgery for a physio session. As I am not registered with their surgery, the receptionist said that they could not locate me on their system and that I should wait to receive a text, an invite to make an appointment. They could not confirm if they have received any information from my surgery.
I asked how they communicate with other surgeries, do they receive a text, an email and if this information is stored and recorded somewhere. I asked this questions several times but it was ignored. They also did not clarify when the period of waiting of 4-6 weeks start to count, is it when they received the information from my doctor or when they send me a text to make an appointment. 

The general attitude was that of being completely indifferent and uninterested in this matter. They also said that there is a waiting list of 4-6 weeks. I explained that I did not want to wait for 4-6 weeks only to find out that they do not have my details and then they decided to end the call in the middle of the conversation.

Appalling service!!
GP surgery review: balmore-park-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Very happy with doctors and nurses at this practice. 
My doctor shows duty of care every time I have a concern, she listen to my problems , understands my worries and tries her best to find the best solution. 
All staff are doing their best, and lately I could see an improvement with reception staff, which is great because you could see they are doing their best.
GP surgery review: balmore-park-surgery
Title: Extremely poor management
Rating: 2 out of 5
Visited: December 2022
At the end of December I phoned to make an a appointment for a blossoming test at the end of January. I was told that there were no appointments available in January. The alternative was a bus journey to RBH for a two minute appointment.
I also needed a blood test in mid February. I was told that the list was not open. Therefore no appointments in January but no appointment could be made in February!
GP surgery review: balmore-park-surgery
Title: Appalling…
Rating: 1 out of 5
Visited: November 2022
The reception team are beyond diabolical. They never introduce themselves when picking the phone up, which makes it very difficult to log a complaint. I have asked today, very politely, who I was speaking to only to be told “one of the receptionists”. Never had this with any other surgery I’ve been in my whole life, as the their name is the first thing they say in other GP surgeries. 
The service here is appalling and keeps happening with me and many other people, but looking at some of the answers from the practice manager on here I can tell where the main problem resides… 
I’ve been mistreated so many times I ended up losing my mind recently, and was told to change practises in that case, which unfortunately I can’t because any other in the catchment area is currently full. 
Rest assured if this was a running business relying on paying customers with a choice to be served elsewhere, they’d gone out of business a long time ago. 
This leads me to suffer from extreme anxiety when calling in now when I need anything from the surgery. Awful to feel this way as a patient in healthcare services! 
My prescriptions have also been messed around in a few occasions and the receptionists seem to clearly have access to patients’ records, as they seem to know everything including sick notes with are personal, confidential and none of their business anyways. 
Couldn’t make it up…
GP surgery review: balmore-park-surgery
Title: Rather worrying
Rating: 2 out of 5
Visited: October 2022
Last Thursday I was experiencing chest pain, not excruciating but enough to be concerning. It continued overnight so I decided to ask advice from my GP. As any phone call takes ages to be answered I phoned the emergency number hoping to be advised as to my further action. I was asked the problem, then asked if I wanted an ambulance. I explained that I was not sure, would just like some advice. I was told abruptly I needed to get off the line as I was blocking urgent calls. Luckily I was then told that a Doctor would call me back, just what I needed. He suggested an Ambulance would  be a  good idea, I was blue lighted to theRBH and straight into the Cardiac Unit where it was discovered I was experiencing a Heart Attack and life saving surgery was given immediately. I am an 82 year old woman, not given to making unnecessary fuss, and I could easily have just put the phone down and not done anything further when I was told I needed to get off the line. I often watch TV programmes about how hard pressed the ambulance service is but I have never heard a caller dismissed in the same way that I was. It was the  most upsetting part of the whole experience and consequent hospital stay. The doctor I spoke to was so kind and helpful, it was the person answering the phone call nearly cost me a lot more grief.
GP surgery review: balmore-park-surgery
Title: Thorough and responsive care with extraordinary compassion
Rating: 5 out of 5
Visited: August 2022
It has been a tremendous relief and reassurance to have this practice and my mothers GP in the background of my mothers end of life care.
The responsible GP is a shining example of the NHS at its best
GP surgery review: emmer-green-surgery
Title: helpful and responsive
Rating: 5 out of 5
Visited: July 2023
GP surgeries are getting a terrible bashing from an overentitled press and public. I just wanted it noted that my consistent and recent experience is one of courteous, responsive and helpful reception staff and prompt access to GP ring back and treatment action. Thanks very much all for your hard work in testing times. The great service i have come to expect but never take for granted from Emmer Green Surgery.
GP surgery review: emmer-green-surgery
Title: Poor Attitude
Rating: 1 out of 5
Visited: April 2023
Tried to get an appointment, nothing available for over 3 weeks, Reception seem you want to diagnose yourself, very unhelpful and poor attitude. Said if it was an emergency they would have an earlier appointment! so being in pain with a swollen foot and not being able to walk does not qualify. Looks like I'll have to go to A&E
GP surgery review: emmer-green-surgery
Title: Fabulous surgery
Rating: 5 out of 5
Visited: February 2023
Sadly 3 times i have had to call this week each time a dr has called me back within an hour having witnessed my friends in other areas problems i know how lucky we are ! My son has special needs and gets 5 star treatment from everyone
GP surgery review: emmer-green-surgery
Title: Wonderful Staff
Rating: 5 out of 5
Visited: March 2022
Emmer Green Surgery is efficiently run in a polite, friendly and caring way by passionate staff. 
I can’t sing their praises enough.
GP surgery review: emmer-green-surgery
Title: Super supportive GP
Rating: 5 out of 5
Visited: February 2022
I approached my GP for support with my mental health- I was feeling completely overwhelmed and stressed. She was so kind and supportive, we worked out a plan of action and a course of medication that have really made a difference to how I feel. She checked back in with me after 2 weeks, and discussed how my plans are working out. I am so grateful for her kindness and direction. I am feeling so much better and we're already looking ahead to coming off medication as the plans we discussed are unfolding and there is light at the end of the tunnel. Thank you!
GP surgery review: berryfields-medical-centre
Title: Night & Day Experience - The Berryfield Team are amazing
Rating: 5 out of 5
Visited: June 2023
My experience with the Berryfield Medical Centre has been a complete breath of fresh air compared to what I've experienced before it. Right from the first walk into the centre, the staff were friendly (though busy), organised and incredibly helpful straight from the get-go. They were warm, welcoming and happy to engage and help. I didn't feel like just another number.

I wish I could add the details of the doctor who has been assisting me, but having struggled with a condition since I was 14, the doctor at your practice was actually willing to listen and also put me on a path where I have felt an actual, genuine improvement to my health, where previously engagement felt honestly a bit gaslighting at times, with reference to mental health/stress being over emphasised in favour of actually making me feel like there might just be something wrong with me they could help with. My support with this condition is ongoing, but I already feel leagues better than I did and for the first time in quite literally a decade and a half, I feel like I've got hope again.

Incredible experience. They really do set the golden standard for care.
GP surgery review: berryfields-medical-centre
Title: Service needs improving
Rating: 3 out of 5
Visited: March 2023
Called just after 9am to book a blood test. Waited half hour before I spoke to a Receptionist. Surely, booking a simple blood test can be done through your App Inpatient Access, even booking a doctors appointment?
Then maybe the queues on the phone at 8am wouldn't be 2hrs.
Awful service.
GP surgery review: berryfields-medical-centre
Title: How do you get an appointment?
Rating: 1 out of 5
Visited: January 2023
The way this surgery handles appointment bookings is shameful.
How do you get an appointment? it's a mystery to me, it seems you have to try and call at 8pm along with the other hundred or more people trying to call at the same time as you. If you do manage to get through, you then have to wait for a doctor to call you back and you then feel under pressure to justify why you feel you need a same day appointment. I almost feel as though I'm not registered with a doctors surgery, that's how difficult it is to get an appointment. If you call later on in the day, you will just get told to call again tomorrow. No wonder the accident and emergency departments at hospitals are jam packed and being abused, when trying to see your own GP is deliberately made so difficult.
GP surgery review: berryfields-medical-centre
Title: Worst practice ever
Rating: 1 out of 5
Visited: December 2022
I tried to get an appointment for my 7 years old boy who is really poorly 2 days in a row. Called at 08:30 been on a line for 40 mins and been told that there is no appointments left didn't even ask the reason why I am calling, didn't give any advice. Both days just been told to call next day. They should change something at this practice because its getting ridiculous now with appointments. Even when I am trying to get it for my self I never get it. Really disappointed and fed up now with that I dont see any other way just go to A&E all the time and see this surgery really useless.
GP surgery review: berryfields-medical-centre
Title: Worst service
Rating: 1 out of 5
Visited: November 2022
I contacted GP surgery today to book a telephone appointment for my 6 year old son who was really unwell with Tonsillitis ( he couldn’t even close his mouth or swallow anything including his saliva. It was that bad situation) and an appointment was booked after 30 minutes of call waiting. I called 111 initially and they did the assessment and advised me to contact GP surgery which I did. The receptionist told me that GP surgery was open until 6.30 pm and one of the GPs would ring me. I waited for a call until now ( 7.15 pm). As I haven’t received any calls until now, I am trying to contact 111 again and it’s a long call wait. I don’t think anyone would contact a GP surgery for a time pass. My son has been crying ever since I picked him up from the school because of the pain. I can’t go to A&E and wait there for hours and hours as I have a baby to bring with us . I really wish the merging did not happen. It has been a horrible service since then.
GP surgery review: berryfields-medical-centre
Title: Best experience I've ever had...
Rating: 5 out of 5
Visited: October 2022
Beginning of August, I got Covid. This turned into Long Covid (now 3 months in). It's the first time in my life I've been struck down by something that didn't go away after a couple days/weeks. Luckily, I spoke to an amazing doctor here. The reason it was amazing, and a standout experience was because they showed true compassion and empathy. They listened, and provided the sort of guidance, reassurance and support I needed. They exemplified everything that a doctor should be. I may never get to speak to them again - and subsequent experiences might not be as good. But at least I know there are great doctors out there who genuinely care about their patients and their profession.
GP surgery review: berryfields-medical-centre
Title: Awful!!!!!!  Even worse since the surgery merged
Rating: 1 out of 5
Visited: October 2022
Since the merge  - it has really gone downhill!!
can't get through on the phone - when you actually get into the  Q for over 40 mins you either get cut off or you get to 1st in the Q and it constantly rings and noone picks up!!! website says you get to see a doctor within 48hrs i have been trying  to speak to someone 4 days !!! 

The recorded message needs to be renewed as old information
GP surgery review: berryfields-medical-centre
Title: Very Happy
Rating: 5 out of 5
Visited: October 2022
Phone wait time is always long however i have never struggled for a call back and have always managed to get an appointment. have had no issues getting the info i need. visited the practise twice in the last 2 months, was referred to the hospital without asking and have had two blood tests. very happy.
GP surgery review: berryfields-medical-centre
Title: Rude and incompetent Staff
Rating: 1 out of 5
Visited: October 2022
Receptionists have an incredibly short and impatient tone. Spoke very rudely and will not co-operate with my occupational health verifications.
GP surgery review: berryfields-medical-centre
Title: Terrible surgery
Rating: 1 out of 5
Visited: October 2022
This is now the 4th day we are trying to speak to someone. It is now 08h45 and we cannot even join a queue to speak to someone. You hear the over minute long explanation about thanks for patience etc just to be cut off at the end of it

The practice was bad before the merger, but its now even worse

Is the practice not interested in helping patients

I see some of the previous responses that you should contact the surgery to discuss experiences. Please explain how this is possible if calls are being cut off?

How is this practice even still open. The NHS should be ashamed of this and shut the service until they can sort the issues
GP surgery review: whitehill-surgery
Title: Appalling
Rating: 1 out of 5
Visited: December 2023
Possibly the worst surgery in the uk, E V E R Y time you try to call to book appointments it just says the call has failed. I'm surprised they even need any GPs working, because I'm surprised anyone can even achieve booking an appointment.
GP surgery review: whitehill-surgery
Title: Horrible experience
Rating: 1 out of 5
Visited: October 2023
Unable to book the telephone appointment with GP for a month already. Tried to call at 8.31 am, but no appointment are left. I don't know what to do.
GP surgery review: whitehill-surgery
Title: Impossible to get hold of a doctor when you need it
Rating: 1 out of 5
Visited: August 2023
Tried to make an urgent appointment for my partner who is not able to walk because of his back pain. Called them first thing. Got a call back from the surgery only to be told that there are no appointments available. This is unacceptable and my partner continues to suffer from pain. They did not even have any decency to offer a phone appointment. He needs an urgent referral to a specialist and he has to wait in pain for tomorrow without any guarantee that there will be an appointment there. Totally appaling.
GP surgery review: whitehill-surgery
Title: Very bad customer service and bad GP service
Rating: 1 out of 5
Visited: June 2023
I’ve been trying my luck to secure an appointment for the last 6 months on a random days in the morning but unsuccessful. This isn’t just about a common flu/cold. I have a comorbidity which needs to be monitored closely. I started to experience symptoms which aren’t usual and very concerned that it may have been progress but no idea of what’s happening but it was challenging to secure appointment. To top it off, this GP has a very non empathic receptionist who would always say try to call tomorrow and hung up the phone loudly at the end of the call. This is very frustrating and this add stress to me. When I will secure an appointment?? NHS please look in to this please.
GP surgery review: whitehill-surgery
Title: I grow tired of this surgery
Rating: 1 out of 5
Visited: May 2023
Whilst there really are some incredibly lovely people who want to help they sadly are ruled and outruled by the rudest and frankly, cruelest staff.  I'm so sorry to post such a bad review.  They dont have enough people to answer the phone.  You can be stood in front of them and they will not give you an appointment because you are jumping the queue ahead of people who phone in.  You have to phone, they will not deal with you at reception for an appointment.  You can be on the phone half an hour, walk to the practise still on the phone and they accuse you of queue jumping.  They tell you to call 111, they dont offer appointments even on a next month basis.  You cannot get in to see a GP, i dont actually know who mine is. They need a huge shake up.  Are t here any Drs actually in the surgery or do they all work from home diagnosing by phone?  I would love to rate this surgery, my daughter cant even get ADHD meds bc the surgery do not adopt the shared service.  If you go to High Wycombe where Whiteleaf send you for and adult ADHD assessment our stuffed, bc whitehill will not write your prescription.   The odd act of kindness by a more humane staff member is not enough to undo the rudeness and lack of care and responsbility.  I am so very sorry, I hope this improves I really do, but at the moment, this is the worst service in Aylesbury, and Aylesbury is not a good NHS service.  you get seen much, much, much quicker up north.
GP surgery review: whitehill-surgery
Title: Good luck getting an appointment!!
Rating: 2 out of 5
Visited: May 2023
Unable to make appointments at the desk for on the day 
All appointments gone when you do eventually get through by phone
Tried making a prebooked appointment at beginning of May to be told "All appointments for May booked up now, you just have to keep trying.
Unable to Make an appointment for 6 weeks ahead as requested by GP. Told by the receptionist to contact the surgery in 6 weeks to be given an appointment as the surgery doesn't make prebooked appointments!!
If you don't suffer with stress and anxiety you will do by the time you manage to see a GP
GP surgery review: whitehill-surgery
Title: Unwelcoming
Rating: 2 out of 5
Visited: May 2023
Firstly I was disappointed to see a handmade photocopied paper sign on the reception desk that read something along the lines of ' we are very busy and understaffed. If you want to help then please ask for an application form'  Passive aggressiveness at its best! How does the practice manager allow staff to display something like this? Its unprofessional and rude. 
I also witnessed a gentleman who was a wheelchair user with very limited mobility and communication be taken by his assistant to have a flu vaccine in the pharmacy area. The gentleman's assistant asked if there was a private room they could use and the staff member said no. The gentleman then had to experience a total lack of privacy whilst his assistant removed his top clothing for the staff member to deliver the vaccine. The staff member didn't introduce himself or communicate with the patient at all. Honestly my vet communicates with my dog better than this! 
Totally get it that staff are probably under a lot of pressure and patients can be demanding and rude but its unfair to treat everyone like an inconvenience.