janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: air-balloon-surgery
Title: Caring, kind and sensitive GP practice
Rating: 5 out of 5
Visited: August 2022
I had accompanied my late partner to many appointments at Air Balloon prior to my needing to use the service myself. I always found the practice to be efficient, with caring and sensitive staff.  For the first time in ages I have used the practice myself to investigate a health concern that I felt very nervous about. From the reassuring reception staff who were able to advise whom I should see, through to the practice nurse who passed me on to the GP, my health concern was treated with sensitivity and care. I was very anxious about coming to the surgery for many complicated reasons. From start to finish I was made to feel relaxed, making the whole experience that I was dreading, a positive one. Thank you.
GP surgery review: fireclay-health
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
A patient of over 10 years with special needs. This surgery (am registered St George) goes out of its way to help. Organised, efficient, staff are brilliant. Kind too. They understand my needs and treat me accordingly. Thank you for all that you do. It truly is appreciated.
GP surgery review: fireclay-health
Title: Efficient Vaccinations
Rating: 4 out of 5
Visited: November 2022
I just wanted to say a big thank you to the Fireclay Health team for their excellent organisation and efficient service on 19/11 when I got my Covid and Flu Booster vaccinations.
The whole experience was well organised and ran smoothly from booking and then rescheduling appointments due to catching Covid, to car park and queue management on the day. All the staff were friendly, helpful and efficient.
Thank you Fireclay for making it all such a positive and easy experience
GP surgery review: fireclay-health
Title: Appointments Lodgeside surgery
Rating: 5 out of 5
Visited: October 2022
Why is it so hard to get an appointment with doctors if your own choice. Also why are only a few appointments released each day. It is very frustrating after waiting 30-60minutes to get through to the surgery then to be told there are no appointments.
GP surgery review: fireclay-health
Title: Super Friendly Practice
Rating: 5 out of 5
Visited: September 2022
I have needed to visit Lodgeside Surgery several times of recent months.  I have found all of the staff, from those on the front desk to the Nurses and Doctors to be really welcoming, helpful and supportive.  Thank you.
GP surgery review: fireclay-health
Title: Thank you
Rating: 5 out of 5
Visited: September 2022
I've had a really horrible couple of days and have been in a lot of pain and just wanted to say the staff (both receptionists and doctor) were amazing. I spoke to 2 receptionists are they were so caring and really listened to what I had to say and really felt like they cared. The doctor saw me straight away and was so kind and really thorough. I don't visit the doctor often but have to say you couldn't have been any better and I really really appreciate it. I wish I'd taken the receptionists names but hope you can pass on my gratitude if you know who it was (this was 15th and 16th September am)
GP surgery review: fireclay-health
Title: face to face appointment
Rating: 4 out of 5
Visited: August 2022
felt very anxious when i made an appointment but left feeling that 'things' were going to be put into place.  I understand the pressure staff and the NHS are under and will be patient with regards to referral appointments which can take longer than two weeks even if asked for 'as urgent 2 week turn around' by the GP
GP surgery review: fireclay-health
Title: Kind and committed GP
Rating: 5 out of 5
Visited: June 2022
I have been attending Fireclay Health for a number of years and have always found them to be a very efficient and helpful practice, despite the challenges they inevitably faced during the pandemic. In the last 2 years I have had regular appointments with a GP for ongoing health issues. I felt like I was being listened to and taken seriously, which made me feel supported and heard. The GP consistently supported me through various changes to medication and referrals which have ultimately lead me to learn more about my condition and gain confidence in moving forward with it more positively. Above all I will never forget their kindness and compassion.
GP surgery review: fireclay-health
Title: Thank you
Rating: 5 out of 5
Visited: June 2022
My 10 year old daughter had ear ache 
I called at 8am 
Was called back by 845
She was seen and treated by 915
We couldn’t ask for better care 
The doctor who saw her was kind and personable 
Thank you so much
GP surgery review: fireclay-health
Title: They never pick calls
Rating: 1 out of 5
Visited: June 2022
I have called this surgery everyday for a week now and the lines are always busy, never waste your time on them. you won’t get any help
GP surgery review: fireclay-health
Title: Very good experience
Rating: 5 out of 5
Visited: May 2022
I have been having a lot of issues since I got COVID. The practice receptionists, HCA have been very accommodating. Some of doctors listen. I appreciate their help during this very difficult time.
GP surgery review: portishead-medical-group
Title: Doctors are probably great - once you get past border patrol
Rating: 3 out of 5
Visited: May 2022
Turned up for an appointment booked two weeks previously. After one hour and ten minutes waiting in reception, I gave up and went to a dental appointment. No announcement about delays, no apologies, no offer of a new appointment. If told on arrival that there is a 1hour plus delay, it might have been possible to make other arrangements. Four receptionist folk behind glass screens - why no communication with waiting patients?
GP surgery review: pembroke-road-surgery
Title: Disappointed
Rating: 2 out of 5
Visited: October 2022
sorry but I feel that Pembroke Road surgery seems to be more interested in the way the surgery is run rather than the patients care,
I feel that receptionists are invaluable in their own right.
I have many conditions I have to live with, I will not call for an appointment again, I won't waste my time and energy.
  In my opinion the receptionist should not be given the reasonability of deciding if it's a nurses or Doctors phone appointment patients' need.
GP surgery review: pembroke-road-surgery
Title: Fantastic GPs Poor Receptionists
Rating: 4 out of 5
Visited: May 2022
I have always found the quality of treatment at this surgery to be excellent. It is staffed by genuinely caring, highly competent and professional GPs and nurses. There are one or two receptionists however who let the side down. In a recent visit I was greeted by an abrupt, cold and impatient receptionist. Interactions like this are so unnecessary. A little bit of kindness and a smile go a long way! Come on Pembroke Surgery - some of your receptionists need some support and training in developing skills to interact with the public with warmth and courtesy.
GP surgery review: the-family-practice
Title: Great Dr’s Practice!!
Rating: 5 out of 5
Visited: June 2023
I have been with this practice for a number of years. I feel very comfortable and happy that they will/are looking after me.
GP surgery review: the-family-practice
Title: Good practice for my needs.
Rating: 5 out of 5
Visited: June 2023
I have been lucky that l have not had to see a doctor for some years now. Other experiences, such as telephone contacts, have been good. Also confirmation texts sent to are useful.
GP surgery review: the-family-practice
Title: Excellent care
Rating: 5 out of 5
Visited: June 2023
Wound on my leg which did not go well with own treatment! The nurses and the amazing dressings are faultless in their care and professionalism
GP surgery review: the-family-practice
Title: Caring Practice
Rating: 5 out of 5
Visited: May 2023
My follow up appointments were prompt and caring with excellent Doctor communication . I was phoned at 8.0 in the evening to discuss results with a fuller text at 8.0 the following morning.
GP surgery review: the-family-practice
Title: Above and beyond
Rating: 5 out of 5
Visited: May 2023
I have been receiving ongoing care from a Practice Nurse for an infected leg wound. I have been treated with kindness and efficiency on each occasion. My last appointment was added to the end of the Nurse’s surgery in order to provide continuity of care. This was much appreciated, especially on a Friday afternoon!!
GP surgery review: the-family-practice
Title: Wonderful Nurse Practitioner
Rating: 5 out of 5
Visited: May 2023
My appointment was on time. Very kind and competent nurse, who explains everything clearly and very happy to answer all my questions.
GP surgery review: the-family-practice
Title: Exemplary doctor’s practice
Rating: 5 out of 5
Visited: May 2023
The system for checking in is brilliant, staff All polite and run on time or let you know When you checking if there is a delay. While you’re waiting you can take your own blood pressure and weight should you choose. 
In my experience, all the staff in the Practice are helpful, and receptionists on the phone listen very well.
I feel privileged to be a patient at this practice
GP surgery review: the-family-practice
Title: Western College practice
Rating: 5 out of 5
Visited: April 2023
I can summarise my whole experience,  from stepping in and ou, as excellent. Everyone very professional, friendly and kind. Got what I was looking for and received feedback via mobile telephone message. All fast and efficiently.
GP surgery review: the-family-practice
Title: Thorough
Rating: 5 out of 5
Visited: April 2023
I had a list of issues to go through relating to blood test results. This was done efficiently and I was reassured.
GP surgery review: the-family-practice
Title: Difficulty with access but care was good
Rating: 4 out of 5
Visited: March 2023
Access to appointments difficult and 3 week wait for a routine blood test leading to disrupted care pathway and unnecessary extra communications. Actual care was sound and staff professional and effective
GP surgery review: whiteladies-medical-group
Title: Wonderful friendly practice
Rating: 5 out of 5
Visited: July 2023
I can’t praise them enough. All the staff are wonderful helpful and friendly. I have been having to use the practice a fair amount this last few weeks and have not once been disappointed.
GP surgery review: whiteladies-medical-group
Title: Very Caring and Excellent Practice
Rating: 5 out of 5
Visited: July 2023
I have been with this practice for many years and always find they offer excellent healthcare as well as being very caring towards their parents. Thank you very much.
GP surgery review: whiteladies-medical-group
Title: Outstanding help from Physio
Rating: 5 out of 5
Visited: June 2023
I used the e- consult system for my knee problem and was seen directly by the physiotherapist within a few days. I was really impressed with the thorough consultation and the exercises recommended were very helpful. After my scan was done the physio followed me up and went though treatment options. I have been impressed from start to finish how quick, professional and helpful the service from the physiotherapist has been.
GP surgery review: whiteladies-medical-group
Title: Great experience
Rating: 5 out of 5
Visited: June 2023
I had a phone appointment with one of the practice pharmacists and it was a fantastic experience - she was not only extremely efficient and helpful, but very kind in her manner. Highly recommend.
GP surgery review: whiteladies-medical-group
Title: excellent care from a great practice
Rating: 5 out of 5
Visited: March 2023
I have been a patient of the whiteladies medical group for over 40 years and was only an occasional visitor until heart problems revealed themselves ,along with other serious medical conditions, this past 6 years or so. Since that time I have been in constant touch with the clinical and admin. teams at the practice on an almost weekly basis.

I wish to thank and commend everyone at the practice for the unfailing kind and exemplary treatment I have received and for the constant re-assurance and confidence this has given me.

The initial diagnosis and follow up support, I have no doubt, saved my life and has enhanced it going forward.

I am extremely grateful to everyone at the practice for their great diligence and the care I have received at a time in my life when it has been really essential for me.

It seems to me that the popular media finds it more necessary to criticize the national health service rather than praise it these days, notwithstanding the immense pressures brought about by the corona 19 virus and its aftermath.
I can honestly say that whiteladies medical group is a great example of excellence in the nhs, which itself so seldom gets the appreciation it truly and justifiably deserves. Thank you all at wmg and to the nhs in general.
GP surgery review: whiteladies-medical-group
Title: Gender affirming, supportive, understanding GP
Rating: 5 out of 5
Visited: March 2023
I had a telephone appointment with a GP today to discuss a shared care agreement to access gender affirming hormone treatment under the supervision of a private endocrinologist. The GP I spoke to was extremely supportive, helpful, and was affirming of my gender throughout the appointment. He explained everything clearly and didn't make me feel like I had to justify myself. I was nervous going into this appointment due to negative experiences at other practices, where I felt I was brushed off and not listened to. But today I felt heard, and I feel much more confident to seek out care in future. Thank you.
GP surgery review: whiteladies-medical-group
Title: A Very Caring and Professional Practice
Rating: 5 out of 5
Visited: March 2023
I moved to Bristol 18 months ago and immediately registered with this practice, as I now live in very close proximity. During moving house I was only able to walk experiencing acute pain. I explained my symptoms to a practice doctor and he correctly diagnosed the cause and prescribed a successful treatment. The nursing staff have  given me very caring and professional attention since my arrival. The support staff have also been very pleasant to deal with. I am therefore very happy with my choice of medical practice, and I am confident that I shall continue to receive a consistently good  service, despite the changes and uncertainties all medical staff are experiencing caused by various governments.
GP surgery review: whiteladies-medical-group
Title: Super friendly Doctor.
Rating: 5 out of 5
Visited: February 2023
Saw a Doctor today, after years of having developed a bit of a phobia of Doctors, largely due to not getting on with my previous practice.

Todays Doctor was so human, understanding and friendly, it was a huge weight lifted off my shoulders. i do feel already like I may normalise relations with my local practice. Really good indeed.
GP surgery review: whiteladies-medical-group
Title: Excellent diagnostic care
Rating: 5 out of 5
Visited: November 2022
Two very helpful GP appointments discussing symptoms, planning diagnostic care and with a detailed follow up review.
GP surgery review: emersons-green-medical-centre
Title: Absolute nightmare
Rating: 1 out of 5
Visited: April 2022
I have never been able to get a face to face appointment since I signed up. They always send me to A&E or Walk-in centres, making up excuses. I only managed once to get a call-appointment after spending my while morning despite having to work in school. No flexibility or understanding from them. They literally don’t care about patients. I don’t know how this is legally permitted since they have never actually provided a health service to me. I will definitely NOT recommend this practice and I will go away as soon as I can!
GP surgery review: emersons-green-medical-centre
Title: Great Help
Rating: 4 out of 5
Visited: March 2022
I have been with this practice my entire life and have only had a handful of negative experience however in the past 2 plus years I have had none. At the beginning of this week I realised I had no medication left, I rang the prescription service during the allotted time and they got the prescription to me within 4 hours, the lady at the end of the phone was friendly and helpful...even though it was my error! The new phone system has helped a great deal and the voice at the end of the phone is always willing to help.
GP surgery review: emersons-green-medical-centre
Title: Prescription Hell
Rating: 1 out of 5
Visited: February 2022
Four Months ago the prescription team removed my ongoing, life-long, medication from repeat. This forces me to spend hours on the phone every Month organising a GP appointment to fill my prescription. Every time I have to run a gauntlet of unaccountable Locums who will not take responsibilty for my health, don't give a jot for patient safety and won't repeat a prescription, that I have been on for ten years, and will continue for life. This daft system causes me lots of stress, wastes my time, the practice team's time and the GPs time.
GP surgery review: orchard-medical-centre
Title: Unbelievable care and compassion
Rating: 5 out of 5
Visited: September 2022
This surgery is by far the best I’ve been registered with in my lifetime. I’ve had to attend for a long term health issue that’s recently worsened and everyone from the receptionists to the doctors have been amazing. Very friendly and professional. Im so glad I’m on the path to getting answers that I need and it’s all because of the fast thinking GPs. I will forever be grateful for the care I have received this far. Thank you!
GP surgery review: orchard-medical-centre
Title: Neurotic awful service
Rating: 1 out of 5
Visited: May 2022
Still overly neurotic about Covid, have to fight to get a face to face appointment, very bad communication disjointed, just making their jobs twice as hard as well as giving a poor service to the public their customers.  The government is paying out a lot of money it is about time things got back to normal we should be seeing some sort of improvement by now I am sick of hearing excuses
GP surgery review: orchard-medical-centre
Title: Great member of staff
Rating: 4 out of 5
Visited: April 2022
I visited the surgery and would like to say the treatment that I received was first class. The nurse that I visited was first class, friendly and dedicated and made me feel I was not just another number. Well done!
GP surgery review: orchard-medical-centre
Title: Move on with covid
Rating: 2 out of 5
Visited: March 2022
I recently attended the orchard medical centre for a routine medical problem. I seen a GP. I had to buzz at the door and asked questions about covid symptoms before entering. I work at 3 GP practices and not one the GP practices are still doing this. They all now have open doors. I feel the orchard medical centre need to move on as well and make their services a little more accessible. We are a vaccinated population who need access to general practice services. They can no longer lock the doors
GP surgery review: orchard-medical-centre
Title: Very helpful staff
Rating: 5 out of 5
Visited: February 2022
Recently moved to the area and chose to register here as they have an excellent online system. Always so easy to send queries through and get helpful replies. Easy to book appointments and order medication. When I have had to call, I've never had an issue getting through. Staff have always been really lovely and tried to be a helpful as they can.
GP surgery review: orchard-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
I would highly recommend orchard medical centre, i have been in need of there services over the past few months and they have been amazing along with my Doctor!!
GP surgery review: orchard-medical-centre
Title: Personal and reassuring service given
Rating: 5 out of 5
Visited: January 2022
I made an online enquiry regarding having an appointment was phoned by the practice and had an appointment the following day. The doctor was so reassuring,  thorough gave excellent advice.   I felt very secure with the social distancing measures they had in place.
GP surgery review: the-downend-health-group
Title: Exceptional care
Rating: 5 out of 5
Visited: August 2023
I would like to say how greatful I am for the care I have been given from the surgery,from the receptionists through to the Drs , nurses, HCA’s and Pharmacists . All have played their part in giving my family and I the best possible care . I appreciate the pressures they are under but they continue to provide a patient centred service and it’s important they all know it’s much appreciated. Thank you all very much , you are doing an amazing job .
GP surgery review: the-downend-health-group
Title: Kind and understanding
Rating: 5 out of 5
Visited: August 2023
I have been a patient at the practice for 10 years since moving to the area I have needed to use the GP surgery many times and have had good experience overall. This summer I needed an appointment to see a GP and had been feeling quite worried and was tearful whilst explaining to the receptionist at the willows surgery. A patient in the queue was becoming quite irritated and was complaining about the length of time I was talking to the receptionist, the receptionist however was extremely understanding and professional, she did not hurry me she gave me the time I needed to explain and showed kindness and compassion towards me. This is one small thing that made a huge difference to me. Overall I always find the reception staff very considerate despite having a difficult job managing tricky situations at times.
GP surgery review: the-downend-health-group
Title: Appointment Process
Rating: 3 out of 5
Visited: August 2023
attended the surgery at 08:10 this morning and was delighted to be offered a "face to face" appointment today with a locum. post examination I was asked to return in two weeks time for a review. 
locum is not full time so three dates were offered.
 however the receptionist was unable to provide a date/time as the "system" does not include locums!. 
the way forward - I have to visit the surgery (around 8:00) on one of the three days offered and hopefully will be offered an appointment during that day.  reception staff were very sympathetic but constrained by the it system.
GP surgery review: the-downend-health-group
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
My daughter was feeling very poorly. The receptionist and paramedic I saw were extremely helpful and very thorough. Thank you!
GP surgery review: the-downend-health-group
Title: not good working practices
Rating: 2 out of 5
Visited: August 2023
i had a text monday morning to say emergency appointments only because they are short staffed between 15 - 18 august because of sickness. and this is across all surgeries.  do they not know about locum doctors, or is because of the doctors strike or receptionist sickness.  anyway no patient is allowed to go there unless they require emergency treatment.  isn't that all they do anyway.  there are very few face to face appointments, its always a phone call.  we don't even get called now for regular blood tests or anything.  personally I am supposed to have a blood test every 6 months,  i haven't had one for longer than that.  i know some or even most gp's excel in their care for their patients, try getting a few more at dhg.
GP surgery review: the-downend-health-group
Title: Out standing practice
Rating: 5 out of 5
Visited: July 2023
Willow Surgery have looked after me over and above normal practice. With GP’s phoning and checking on me without an appointment. On Friday 21st/07/2023 a receptionist took time to see a doctor when I was feeling unwell with a heart problem. She made sure I was looked after  even though I did not have an appointment. And then sought me out a week later when she saw me to see how I was. All the staff at the Willow Surgery are polite and will do their best to make sure I am looked after what ever the problem is. Can not speak highly enough of the practice.