janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: churchill-medical-centre
Title: Can't recommend enough
Rating: 5 out of 5
Visited: December 2023
I can't recommend the Churchill practice enough. No waiting on the phone to get an appointment, barely any way for an appointment- finding us options in their two other practices if they don't have space in our local (especially with an under 2, when we get seen within a day), all staff have been great, communication is great, they even do follow up calls after referring on to the hospital to check in on the outcome which makes you feel they care. They always take the patient's concerns seriously, especially parents, I have never felt dismissed or made to feel silly for asking. I recommended the practice to a friend who has thanked me multiple times since for the recommendation because she's had such a good experience with Churchill - head and shoulders above her old practice.
GP surgery review: churchill-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
My husband and I have both had various medical issues 
recently and yet again we have been very impressed with the service offered by this well run practice. The doctors are all thorough and kind, referring us on for tests and to consultants promptly where necessary. We feel very lucky to be registered here, thank you!
GP surgery review: churchill-medical-centre
Title: Very Helpful Doctor
Rating: 5 out of 5
Visited: July 2023
I visited the Doctor as I was worried about a symptom.
After talking it over with her, and Doctor examining me, my mind was put to rest that everything was ok.
The Doctor was very nice with a charming manner.
Thank you!
GP surgery review: churchill-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
I'm extremely happy and relieved to be part of this practice. Whenever my family or I need urgent help and attention, they respond within one hour and manage to get us access to a GP on the same day. Doctors are always gentle and caring. I couldn't recommend it enough!
GP surgery review: churchill-medical-centre
Title: I feel so lucky to be a patient at this practice!
Rating: 5 out of 5
Visited: October 2022
I just wanted to say a massive thank you to the wonderful reception staff who dealt with my blood test and prescription query last Friday (14.10.22) and particularly the amazing staff member who went above and beyond in managing an urgent appointment issue today (Monday 17.10.22). I am so very thankful and appreciative of such altruistic actions.
Seriously well done and keep up the good work!
Thank you for all that you do.
GP surgery review: churchill-medical-centre
Title: An amazing service
Rating: 5 out of 5
Visited: September 2022
GP practice has provided amazing service throughout since i have registered here . They are efficient, professional and listen and act accordingly.
Been so happy and feel like they are doing their job properly rather than just getting money from government.
The best choice of my GP so far after Fairhill medical practice which is the worse is the worse in the borough
GP surgery review: churchill-medical-centre
Title: Fantastic experience again and again
Rating: 5 out of 5
Visited: July 2022
I have recently visited Churchill. The online booking system is very convenient and easy to use. I was seen by a very pleasant GP who took my concerns seriously and ordered some tests. She encouraged me to ask to see her to follow up the test results which I did, I requested through online system again. On the follow up she was also very helpful and listened to symptoms and further tests were organised promptly. It was great to have the continuity. There was clear communication in between appointments about next steps which was reassuring. Overall excellent experience and would recommend.
GP surgery review: churchill-medical-centre
Title: Great and Efficient Practice
Rating: 5 out of 5
Visited: July 2022
I want to thank the Doctors, Nurses and Staff at the practice. They have been very professional and accommodating whenever I have been in touch with the practice. Their appointment system is efficient and extremely responsive. Thank you for providing excellent service. I would highly recommend this practice.
GP surgery review: the-orchard-practice
Title: Appalling service
Rating: 1 out of 5
Visited: February 2023
Having suffered extreme back pain and difficulty in walking for 3 days over the weekend and NHS 111 taking 34 hours to get a medical advisor to call me, which was eventually late on Sunday night and too late to get a painkiller prescription. He said he would email my GP for an urgent prescription.
Monday morning I tried for an hour and 45 minutes to get through to the Orchard practice. Only to find out they never received the email. The receptionist said she would put me down as an emergency call back for that day. At 4.30 pm I called and I was told the GP would call soon as there was 3 people on the list before me. It is now 7pm and still no call and again too late to get a prescription, so yet another sleepless painful night.
GP surgery review: the-orchard-practice
Title: Helpful and friendly practice
Rating: 5 out of 5
Visited: January 2023
Everybody here is so kind and helpful. It's a lovely practice and have always managed to get an appointment quickly.
GP surgery review: the-orchard-practice
Title: Great online booking and excellent GP experience
Rating: 5 out of 5
Visited: October 2022
I used the online booking system for the first time today, I am incredibly impressed. It was efficient and easy to use, I didn’t need to spend ages waiting on hold to speak to a receptionist. My online form was triaged quickly and I was contacted directly for an appointment. This is excellent service and I am truly grateful. So easy to do and I was even asked my preferred time for an appointment. I literally couldn’t have asked for anything more. My GP was friendly, approachable and extremely helpful regarding my consultation. Thank you so much, and I will use the online system again if I require a GP again. It’s so helpful for people working full time, who are unable to leave work to even call to book an appointment, let alone leave work to go to an appointment.
GP surgery review: bishopsford-road-surgery
Title: Failed appointment due to incompetent staff
Rating: 1 out of 5
Visited: October 2023
Avoid this practice at all cost !
I have had two failed attempts at getting my flu jab with this practice
Last week l along with my husband we were given the impression that we were booked with the nurse to have our jabs . When we arrived we were kept waiting well over twenty minutes then find out a pharmacist was giving the jabs . He was extremely rude to my husband so l walked out . I booked another appointment with the nurse when l arrived at the surgery on the second occasion l told the receptionist my name 
and the time of my appointment . She obviously didn't understand me because half an hour later l was still waiting . We discovered that the receptionist never booked me in !! Needless to say we are registering at a different medical practice . Bishopsford road medical practice have completely gone downhill! If you have mobility issues you will have great difficulty parking anywhere near the place so all in all it's not worth the hassle !
GP surgery review: bishopsford-road-surgery
Title: Helpful and quick
Rating: 5 out of 5
Visited: June 2023
I was running out of my medications and the gp was quick to help out with sorting out my medications .
GP surgery review: bishopsford-road-surgery
Title: Lovely staff
Rating: 5 out of 5
Visited: June 2023
I cannot stress how lovely the staff are at this surgery. I’ve always been greeted with a smile, made to feel welcome and comfortable and everyone has been willing to help in any way they can. Would highly recommend!
GP surgery review: bishopsford-road-surgery
Title: Always helpful
Rating: 5 out of 5
Visited: June 2023
I spoke to a doctor I have spoken to quite often, he had read my notes beforehand, so the call was swift and all managed well in a stressful time of year for me.
GP surgery review: bishopsford-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
We have (almost) consistently had a good experience with this practice. The reception staff are always friendly and helpful and the doctors have always tried to help where they can, regardless of the situation. A couple of times we’ve been prescribed something that’s been discontinued or we’ve been given questionable advice however we’re still very happy with the overall service we’ve received.
GP surgery review: bishopsford-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Called GP at around 10am for emergency appt and doctor called me 
around 3pm after short conversation he called me to see him at 4.30 pm.
General check up done and prescribed me some medications. I am very happy the way things were done.
GP surgery review: bishopsford-road-surgery
Title: Waste of time
Rating: 1 out of 5
Visited: June 2023
Was asked to come in for an asthma review for my child. I accepted and attended to find that you no longer do a peak flow test and would have to arrange one with the hospital at a later date, I was told in the mean time I can get a prescription for an inhaler whilst waiting to find out if my son is asthmatic, but I couldn't get the prescription at the time of the appointment as only a doctor can prescribe the medication that my son may or may not need and one wasn't available so I would need to wait a couple of days for it to be prescribed.

This whole appointment was to review my sons asthma after a period of not needing pumps.

In summary 
-This clinic was unable to determine if he has asthma as peak flow tests are carried out soley at hospitals post covid 19
-This clinic was happy to prescribe him asthmatic medication whilst waiting to find out if he has asthma.
-This clinic was unable to prescribe him the asthma medication on the day due to staff not at a doctors level and would need to wait to the next week. 
-Staff advised to book a doctors face to face appointment to talk further regarding asthma. 


All of the above could have been done on the phone rather than a wasteful face to face appointment that resolved absolutely nothing
GP surgery review: bishopsford-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Had a phone call from Gp . And was seen by a Dr the same day. Sent to hospital for  x-ray and test to be sent for.  Very pleased with practice so far. Never had a problem in 30 odd years.
GP surgery review: bishopsford-road-surgery
Title: Great improvement
Rating: 5 out of 5
Visited: June 2023
Callrd the surgery and explained I thought I had a  UTI. The Doctor called me the same morning and gave me antibiotics.
I found the reception staff very helpful and polite.
GP surgery review: bishopsford-road-surgery
Title: Good practice
Rating: 3 out of 5
Visited: May 2023
I am happy with the on call and reception services. Even the blood test appointment and handling was good. I am not sure of the doctor who spoke to me as he was completely non-interested in knowing the patient details and history. This is not how one advices a patient as a physician.
GP surgery review: faccini-house-surgery
Title: Disgusting and unprofessional
Rating: 1 out of 5
Visited: January 2024
I have been on the phone with them waiting to make an appointment for over 2 hours now, tried to follow the stupid triage thing they said to do their certification ran out 9 days ago so can’t actually book anything online. It won’t even let you on the page!

The whole time I’m on the phone it says there is one person ahead of me for 2 hours!

It’s absolutely ridiculous!

I’ve seen the receptionist just sitting there so many times not doing anything whilst phones were ringing!

It’s unprofessional and lazy people are calling about their sick kids, elderly people are calling because they don’t know how to use the app!

I’ve been going to this doctors house since I was a child.

Faccini needs to do better because right now they are just useless.
GP surgery review: faccini-house-surgery
Title: Oline GP surgery !!! Beware
Rating: 1 out of 5
Visited: December 2023
GPs Wasting tax payers money. Telephone consultation prior to actually getting a face to face appointment.
Hospital referrals...Hospital has now referred back to GP urgently based on a ultra sound appointment, and faccni house wants to to fill in a online triarge form. 
This system is floored and it will cost lives
GP surgery review: faccini-house-surgery
Title: Disgusting
Rating: 1 out of 5
Visited: July 2023
Never can get a face to face appointment,even though by government law they should be seeing patients face to face,when you get a call appointment told running behind so can only deal with one thing, even though you booked the appointment 3 weeks earlier, and the receptionist are rude
GP surgery review: faccini-house-surgery
Title: Shocking
Rating: 1 out of 5
Visited: June 2023
Tried calling to book a appointment to see a doctor only to be told you can no longer book appointment over the phone was told to go online to something called 'triage' i did not understand so called back and was refused when i asked to book a appointment over the phone and again told to do it online.

This is disgusting you should be able to book a appointment by calling instead of being told you no longer can, now because of this i can not get my medical problem looked at and am just going to have to suffer and hope it don't get worse
GP surgery review: faccini-house-surgery
Title: Appalling
Rating: 1 out of 5
Visited: October 2022
I had to wait 3 weeks for an appointment, which obviously was a phone appointment, on the day of the appointment after waiting c.20mins beyond my allotted time I rang the surgery and the receptionist was apologetic and didn't understand why I had not been called, she said the Doctor has even started her surgery yet - absolute joke - I am not waiting another 3 weeks.
GP surgery review: faccini-house-surgery
Title: Shocking Service
Rating: 1 out of 5
Visited: July 2022
Having read the reviews how is it possible that this surgery is still operating. You can never get a face to face meeting upon request and then when the GP does call you, you get told  "you better make a face to face appoint" What a joke.... have just tried  to call pharmancy today and I get a message saying that we will be with you shortly. 20 seconds later message says "we are busy at the moment please call back" and then just  cuts you off. If a business treated its clients this this, it wouldnt be in business for long.
NHS hospitals/carers etc have have been fantasic during Covid times but surgeries like Faccini Huse is why the NHS gets a bad name.
GP surgery review: green-wrythe-surgery
Title: Good overall, except one practitioner
Rating: 4 out of 5
Visited: December 2022
The GPs at this practice in general are very good and helpful. Unfortunately, there is one practitioner who I was quite unhappy with during my appointment. The practitioner was dismissive and gave the impression that they did not want to listen. I wasn't able to explain my difficulties as I kept being cut off and the appointment felt very rushed. This made me feel more anxious than I had already been feeling. It's a shame, considering that all the other GPs I have had an appointment with previously at this practice have been good.
GP surgery review: green-wrythe-surgery
Title: Impossible to talk to receptionist to book appointment
Rating: 1 out of 5
Visited: March 2022
I keep calling to book my smear test screening, but no receptionist is answering the call. And I didnt receive any reminder letter for my smear test as well.
GP surgery review: hackbridge-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: January 2024
Absolutely horrendous. Are you a joke and how are you still open ? 
When you call in and the staff are having attitude with you and 
are telling you how you feel instead of asking and listening to you. Being in pain for over 6h is normal and not an emergency, i could not go to the bathroom or stand up, shivering in my bed thinking this pain will never be over.And the lady on the phone is having an argument that i called ambulance when they are out of hours, and hung up the phone on me and you swore to protect people.
What a joke you are, avoid this surgery at all costs.
GP surgery review: hackbridge-medical-centre
Title: One of the Worst surgery
Rating: 1 out of 5
Visited: March 2022
Reception staff is extremely rude and threatening attitude. Gives very long appointment. Never go to this surgery
GP surgery review: the-chesser-surgery
Title: Reception staff are so helpful, lovely and patient
Rating: 5 out of 5
Visited: October 2023
The reception staff are very friendly and so very helpful.  They spend time listening and trying to sort things out, even when tech or something else has gone wrong and it's not their fault.  It's a very friendly practice and they are great :)
GP surgery review: the-chesser-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2022
Doctors, receptionists and all other staff are extremely helpful and very kind as always. I am very happy and so grateful.
Thank you very much.
daisy Abey
GP surgery review: the-chesser-surgery
Title: Superb
Rating: 5 out of 5
Visited: January 2022
How hugely helpful the reception staff and practice managers have proved to be when I needed help sorting out a hospital appointment.This is a marvellous surgery and the excellent gps are backed up by warm , knowledgeable and helpful staff.I have been with this surgery for  over twenty years and feel very happy at the level of care I always receive.
GP surgery review: the-surgery-181-carshalton-road
Title: Caring and professional
Rating: 5 out of 5
Visited: November 2023
Excellent staff caring and very professional. I felt heard and was taken care of by excellent professionals.
GP surgery review: the-surgery-181-carshalton-road
Title: Excellent Service
Rating: 5 out of 5
Visited: September 2023
I had an appointment today at noon and the doctor was exceptional. She listened to my complaints despite the fact that I had a frown on my face and took her time in attending to my issues. At the end of my time with her, my mood had improved greatly and she was really helpful.
GP surgery review: the-surgery-181-carshalton-road
Title: Great treatment
Rating: 5 out of 5
Visited: August 2023
Have been visiting surgery daily/ every other day for the last 6 weeks and have been treated by the nurse who has been amazing, she’s put my mind at rest throughout and has gone above and beyond in her role. I can’t praise her enough for her professionalism and caring manner.
GP surgery review: the-surgery-181-carshalton-road
Title: Good practice
Rating: 4 out of 5
Visited: July 2023
The practice is very good and staff, sometimes go out of their way to accommodate their patients and fulfil their medical  needs. Overall, it’s clean and friendly and the doctors are trying their best in improving the quality of care provided
GP surgery review: the-surgery-181-carshalton-road
Title: Great ssrvice
Rating: 5 out of 5
Visited: April 2023
My daughter and i had both been suffering with a high temperature, 
Worsening cough, etc the symptoms just weren't going away.
The doctor listened empathically and sorted out the problem straight away for my daughter and I.
GP surgery review: the-surgery-181-carshalton-road
Title: Excellent pharmacist
Rating: 5 out of 5
Visited: January 2023
Excellent service - understanding and professional - I would have no hesitation to refer anyone to see this lady
GP surgery review: the-surgery-181-carshalton-road
Title: Honest Health Appraisal
Rating: 4 out of 5
Visited: October 2022
I had an honest and detailed over 50 health assessment by the nurse in residence during my visit (10 Oct). She went through all the key issues (following previous blood works) and did not shy away from raising issues of future concern (in a helpful and unpatronising manner). A beneficial and informative session.
GP surgery review: the-surgery-181-carshalton-road
Title: Friendly professional service
Rating: 5 out of 5
Visited: October 2022
I have had to have daily dressing on an abscess wound and have found both nurses very kind and professional and has made the distressing experience much more manageable
GP surgery review: the-surgery-181-carshalton-road
Title: excellent service
Rating: 5 out of 5
Visited: September 2022
I had a very informative and helpful consultation. i phoned for a face to face appointment and was given one the same day. i received first class treatment
GP surgery review: the-wrythe-green-surgery
Title: Current On line system poor
Rating: 3 out of 5
Visited: May 2023
Been a patient here a number of years usually excellent care and good service infrastructure. Today sent an e mail to inform my GP of an assessment I had had and needed a referral from this assessment as we had previously agreed during a telephone discussion. E mail returned don’t do it that way any more had to fill in another process on line, link sent. This process is word limited........had to leave significant information out (frustrating) then when it came to fill in my own details the link closed down. No idea if this was sent or not. Terrible terrible system. Now I have to arrange a telephone consultation a total waste of my time and my GP’s
GP surgery review: the-grove-road-practice
Title: Very bad customer service
Rating: 1 out of 5
Visited: December 2023
We were registered with grove road practice. We moved homes our new GP takes 4 weeks for their registration process. Untill then we were supposed to stay with grove road. But unfortunately they have kicked us out before we are registered with our new practice. Now I have some serious swelling in head. I have no GP to go to. Hence going to AE for the treatment.
GP surgery review: the-grove-road-practice
Title: The Best GP Surgery
Rating: 5 out of 5
Visited: October 2023
I would like to praise the care and kindness I received from Grove Road Surgery over the years. All staff, whether its the doctors, nurses, reception team or others spread positivity and show great care.
I really appreciate their professionalism, expertise and the care they took when treating me and my family. Thank you !
GP surgery review: the-grove-road-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
I just wanted to express how much I appreciate Grove Road Surgery's support. Year after year you have always been helpful, friendly, professional, and understanding. All staff have been fantastic every time I visited the Grove Road Surgery. Thank you.
GP surgery review: the-grove-road-practice
Title: Old fashioned surgery
Rating: 2 out of 5
Visited: July 2023
The app does not allow you to do very much, you cannot book appointments or register for Apps to help you such as GetUBetter although this is commissioned by Sutton Grove Road practice do not offer it.
GP surgery review: the-grove-road-practice
Title: Perfect practice
Rating: 5 out of 5
Visited: August 2022
I have used my GP so many years. Always caring, on time and professional. I also changed my partner’s GP to be here. Thanks all doctors and nurses.
GP surgery review: the-grove-road-practice
Title: New Web site
Rating: 5 out of 5
Visited: January 2022
Concerned that the new "Clinical" type Web site no longer provides a list of Doctors or Staff within the Practice.
GP surgery review: the-health-centre
Title: Never gets appointment
Rating: 1 out of 5
Visited: February 2023
After waiting for long queues in calls since morning they will not give appointments . They say its not an urgent appointment . Who is the receptionist to decide if the appointment is urgent or not . If you cannot give an appointment then you must close the surgery . Referring to pharmacist we know to get an appointment . Never register here .