janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: horsman's-place-surgery
Title: Wonderful nurse!
Rating: 5 out of 5
Visited: January 2024
A wonderful nurse took care of me today. She was so caring and very professional.  She really calmed my nerves when I was feeling a bit nervous and I felt so much better once I had seen her.
GP surgery review: temple-hill-surgery
Title: Very Disappointed 😞
Rating: 2 out of 5
Visited: May 2022
Today I went into my GP surgery just after 9am to find out if I could get a same day appointment as I have been experiencing pain and pressure in my ear, which I believe is caused by an infection.
I was told that there aren't any same day appointments left therefore I should 'consult' with NHS 111 online. I informed that I had already done this and the advice given was to speak to my GP urgently.  I was then informed that I would be put on the list for a telephone appointment,  but I would be last on the list and the call may come any time up to 6:30pm. I thanked the receptionist and waited for my consultation. 
At 6:30pm on the dot I missed a call from the surgery while I was in the 'bathroom'. I called back at 6:34pm and got an answerphone message advising that the surgery was closed.
I'm sitting here in pain and in tears because I just feel so let down by the lack of care, treatment and support evident in GP services in general these days, but at Temple Hill specifically.
GP surgery review: temple-hill-surgery
Title: Shocking service
Rating: 1 out of 5
Visited: May 2022
My son experienced respiratory problems for the first time 2 weeks ago, took him twice to NI. I have been advice by them to chase the problem with my GP. I have booked an e consultation but they don't give you time slots so I have missed the call, because I TOO HAVE TO WORK. So I been told to book another e consultation but I missed that one too. I need an appointment to see a doctor asap and reception is rude and not bother about anyway, even a child. I cannot sleep at night because I feel I have to check on him constantly, they are making my life miserable. I have to call constantly, everyday but they still refuse to give me an appointment. I have no respect for this people, they think they are the only busy, under pressure. The doctor don't even bother calling back. I am shocked and tired and most of all I don't know how to help my son.
GP surgery review: temple-hill-surgery
Title: Shocking practice
Rating: 1 out of 5
Visited: January 2022
Two bad experiences for me. One from a pharmacist who told me one of my medications should have been stopped over a year ago. When I asked why I hadn’t been advised before I was told they only review all medications once a year. Not helpful if you are reviewed at the wrong time!!!!!
Emailed the practice manager and to date, 3 months later, no response.
Second experience, I called today to make an appointment. After waiting 23 minutes the call cut off. I tried to call back and heard a message saying closed until 2pm. 
Why would you do that???
Only been at this surgery for a year and both experiences have been bad ones.
GP surgery review: lowfield-medical-centre
Title: Poor access for people who are Deaf
Rating: 3 out of 5
Visited: April 2023
I know a Deaf patient who uses BSL and although they have a smart phone they are not able to contact the practice to book a GP appointment because they are non-verbal. Health services are required by law to make 'reasonable adjustments' for people with disabilities so they can access healthcare but this has not been done.
GP surgery review: lowfield-medical-centre
Title: A Great GP Practice
Rating: 5 out of 5
Visited: August 2022
A wonderful caring practice. I have been with this doctor surgery for more than 20 years and have always been given a very good service from everyone involved.
GP surgery review: lowfield-medical-centre
Title: Excellent practise
Rating: 5 out of 5
Visited: June 2022
Good and caring reception staff. Telephone or face to face appointment offered. As I have no preference as to which Doctor I see, I was seen by a trainee at the surgery who gave me his complete attention, and then consulted a senior Doctor before prescribing medication. 
The surgery is clean and bright.
GP surgery review: lowfield-medical-centre
Title: Efficient family practice
Rating: 5 out of 5
Visited: June 2022
Lowfield Medical Centre has been treating my family for 4 generations,previously Dr Ganz/Dr Lawrence senior.During that considerable period we have received care of the highest order.Currently the Doctors and staff are friendly professional and efficient. I am extremely satisfied and hope this standard will continue for many years to come.
GP surgery review: lowfield-medical-centre
Title: Kind and caring practice
Rating: 5 out of 5
Visited: June 2022
I am truly blessed to have Lowfield Medical as my GP from over past 6 years. They are very organised and systemic, I never had to wait over 10 mins at the practice for my turn. Reception staff are enthusiastic and always smiling. Doctors take very keen interest everyone’s well being. Not only did they advice on my original problem but also ask me take vital stats - like BP, BMI etc. every time I visit. They always follow up in case the problem persists. Thanks a lot for all your care due diligence on every visit. Much appreciated.
GP surgery review: lowfield-medical-centre
Title: Friendly and Helping
Rating: 5 out of 5
Visited: January 2022
I have been going to Lowfield GP the day I moved to Dartford. It is helpful for me that all the doctors are multilingual and very friendly. I love this GP and their help in improving my health. To add, the reception staff and all the supporting staff in the GP are very polite and helpful.
GP surgery review: lowfield-medical-centre
Title: Thank you to all at Lowfield Medical Centre
Rating: 5 out of 5
Visited: January 2022
We continue to live in extremely difficult and challenging times for the NHS. Dartford's population is expanding and many prospective new GPs are still undergoing their lengthy training to undertake this role. I would, therefore, like to express my enormous thanks and gratitude to all the doctors and staff at Lowfield Medical Centre.
Thank you to the always courteous and helpful admin staff as they answer those constantly ringing telephones to deal with our calls. Yes, an often and sometimes very, frustrating experience for us patients nationwide but the staff, like us, are only human and working their very best.
Thank you to the Phlebotomist who takes our blood, saving us the trouble of being referred to DVH or Gravesend hospitals to have these tests done, as it is with many other GP practices.
Thank you to all the doctors and nurses who are always available for face to face appointments, as soon as possible, and when necessary.  Also, when other means of consultation are not advisable or possible for some patients.  It is often what the doctors actually hear from us, regarding our symptoms, that helps them reach a diagnosis and so we do not necessarily always have to be seen. I have found these calls a real blessing as they have saved me from sitting in a waiting room alongside additional unwanted infection risks!
 
Once again, my thanks to you all.   J. Russell
GP surgery review: balmoral-surgery
Title: New Receptionist
Rating: 5 out of 5
Visited: March 2023
As a profoundly deaf patient I have to visit the surgery to make appointments, etc as I can't hear on the phone. When I called in this afternoon to book my annual health check, the new receptionist was on the desk alone but was so helpful, even though she hadn't yet learned that particular system. She kept calm and sought advice from the main office before persevering with communication by lip reading and offering to write it down for me. All the receptionists are always helpful but I just wanted to give positive feedback for the newbie!
GP surgery review: balmoral-surgery
Title: eConsult
Rating: 5 out of 5
Visited: November 2022
Used eConsult today to query an SMS text request to book a blood test. Was told reply would be received by close of play in 5 days time, which was fine as query was non urgent. Phone call reply was recieved 25 minutes after my eConsult! Notwithstanding the difficulties of obtaining appointments and long telephone waits that unavoidably dog every practice in the land, Balmoral Surgery continues to provide my family and myself with an excellent service. Thank you.
GP surgery review: balmoral-surgery
Title: eConsult
Rating: 4 out of 5
Visited: November 2022
I am really disappointed to see that eConsults can now only be made between 8am and 12pm. As I work full time I found this service extremely useful as it quite often meant I didn’t have to come into the surgery saving everyone time. Unfortunately, my mornings are my busiest time so restricting the time to midday will result in more work for everyone. Why was this changed?
GP surgery review: balmoral-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: July 2022
I contacted the surgery as I needed an appointment for my five year old who was unwell. I got through straight away on the phone and was offered a face to face appointment with a GP in the first instance that morning.  The Doctor was great with my son who was initially scared about seeing a doctor; putting him at ease, making converation with him, and making the consultation fun!  Excellent service all round!
GP surgery review: balmoral-surgery
Title: Very unhelpful reception staff
Rating: 1 out of 5
Visited: February 2022
The reception is absolutely awful here. The reception staff are rude and unhelpful. The phone is constantly engaged and hangs up after 20 seconds. They are very unhelpful. If you can get past the reception staff and manage to make a booking then the surgery is ok. If it’s urgent try to go somewhere else as you could be waiting a long time to actually speak to someone.
GP surgery review: oaklands-health-centre
Title: Never answer the phone
Rating: 1 out of 5
Visited: November 2022
They make you wait on hold all day in a virtual queue, then when you’ve waited around an hour, they hang up.
GP surgery review: oaklands-health-centre
Title: Great Support
Rating: 5 out of 5
Visited: November 2022
Very happy with the care and support we get apart from the often long waits for the phone to be answered. Having linked to sites like my gp and  Patient Access I wanted to be able to view message interactions with the messages put on by the surgery. Sadly all that is shown is the name of the person inputting the message but no content and no  to be able to view message content. Text shown often states message sent to me but there is no obvious way to view the content. I am concerned that I may be missing vital information.
GP surgery review: oaklands-health-centre
Title: Efficient and helpful
Rating: 4 out of 5
Visited: November 2022
Myself and my husband have required the GP services quite a lot recently and after doing an econsult I always hear from them very quickly and they are very kind, compassionate and empathetic.
GP surgery review: oaklands-health-centre
Title: Unsung heroes
Rating: 5 out of 5
Visited: October 2022
I just would like to thank all concerned for the excellent volunteers who have endured some abysmal weather ( at times ) to support members of the public who have attended your centre to receive COVID inoculations. They truly deserve to be recognised for their unswerving devotion to the vaccination efforts in this town. 5 stars to you guys
GP surgery review: oaklands-health-centre
Title: Amazing nurse
Rating: 4 out of 5
Visited: October 2022
Had a call back on the same day as submitting my econsult, spoke with an amazing nurse, I’ve never felt so comfortable or heard by a healthcare professional she was amazing. She is a credit to the practice
GP surgery review: oaklands-health-centre
Title: Great service via e consult
Rating: 5 out of 5
Visited: September 2022
Always excellent response from e consult thanks v much. This surgery is excellent and staff very efficient
GP surgery review: oaklands-health-centre
Title: Helpful, calm and so appreciated
Rating: 5 out of 5
Visited: August 2022
We are in Hythe on holiday and my son got an ear infection. Tried a pharmacy in the high street who were essentially useless telling us to phone 111. Anyway 111 was unreachable and I popped into ask for help. The receptionist this morning was teaching and dealing with me a holiday maker. The lady couldn’t have been more helpful. Such a lovely calm person 10/10 patient experience! Enjoy the well deserved chocolates!
GP surgery review: oaklands-health-centre
Title: First class response
Rating: 5 out of 5
Visited: August 2022
Two days into an unexplained rash I called reception at 8.30 suspecting shingles and was given a 9.55 appointment with a practice nurse.  The suspicions were confirmed and anti-viral meds. prescribed.  The condition cleared up quickly and thanks to the early response I think I was saved the worst of this illness.  Thank you Oaklands.
GP surgery review: oaklands-health-centre
Title: Phone Administration
Rating: 3 out of 5
Visited: June 2022
Had an urgent request for some new medication as a result of my consultant referring it back to the GP practice and needed as going on holiday in a couple of days. Staff member was brilliant - I phoned at 12.48 on Monday 20 June after a few mins got through & explained the situation. She straight away organised for prescription to be done and cleared by prescription clerk so it could go to chemist later that afternoon. This meant I could collect the next morning which I did and can now relax! Thank you to that lady, really good service.
GP surgery review: pilgrims-way-surgery
Title: Poor communication / office staff
Rating: 2 out of 5
Visited: February 2022
Drs seem good, that’s if you can get through to book an appointment. The reception staff are very blunt and rude, not very helpful at all and everything appears to be an effort. They “don’t deal with things online” repeat prescriptions have been ignored and never signed ready for collecting,  took over8 weeks to register as they lost my paperwork, they seem to hate their jobs and the patients. Very sad, considering when you are in pain & unwell the last thing you want to be met with is a bad attitude.  Dartford is lacking good Drs surgery.  The car park is also too small for the capacity of the 2 buildings/ staff and all the patients.
GP surgery review: medway-medical-centre
Title: Receptionist gives out incorrect information
Rating: 1 out of 5
Visited: November 2022
I have recently become diabetic and was told by the receptionist at Malvern road surgery that I had to pay, go and buy a diabetic meter machine, despite the diabetic team emailing her to tell her to get the diabetic nurse to give me one. Yet when phoning the partner surgery I was told to come and collect one. She still denies she gave me the wrong information!
GP surgery review: medway-medical-centre
Title: Know It All Receptionist
Rating: 1 out of 5
Visited: August 2022
As expected I could not get an appointment,  I was not aware that the receptionist has now become a highly qualified medical professional. Apparently that person can now advise on what is best for me. Thier sheer incompetence has cost me 7 days in seeking some quite urgent treatment. The doctor eventually rung today some 6 days after my initial call. The advice from the doctor was completely and utterly wrong. Once I got through to the correct clinic I needed, treatment was sorted for the next day! Such a sad time the receptionist runs the practice and knows it all  the doctors hide and are just plain lazy.
GP surgery review: medway-medical-centre
Title: Absolutely ridiculous
Rating: 1 out of 5
Visited: August 2022
After experiencing with the same problem for at least 6 months, i am still none the wiser as to what is wrong. I booked an E.Consult on monday .. today (thursday) i am still awaiting a phone call appointment at 20:10pm. It’s just not on. never taken seriously. Would never recommend this surgery!
GP surgery review: medway-medical-centre
Title: Disappointing
Rating: 2 out of 5
Visited: August 2022
I telephoned the practise on 15August 2022,at11am wanting a telephone appointment with the prescribing pharmacist and was told by the receptionist there at the time that the pharmacist would telephone me from 2pm onwards.I recieved no telephone call on either my landline or mobile phone.I have had this medication before and so I am concerned as to why the receptionist could not have recommended a repeat prescription instead of a non-existent phone call.Upon telephoning the surgery this morning(16th August) and after investigation medication had been prescribed and was at my pharmacy for collection.
What is happening with this practise?I have had to wait at home for a full 81/2 hours for a non-existent phone call??
GP surgery review: medway-medical-centre
Title: Absolute shambles
Rating: 1 out of 5
Visited: July 2022
This surgery has become a joke, no appointments available and rude receptionists. 
E consults are done and they make wrong appointments. Told to ring at 8 no appointments, told to ring back at 9.20. Ring at 9.15 and told they are all gone
GP surgery review: medway-medical-centre
Title: Update for my review
Rating: 2 out of 5
Visited: January 2022
Further comment to the review I left earlier had the GP ring me at around 6.53pm this evening in response to the said urgent email. Chemist is closed so will have to deal with Medication collection tomorrow [Saturday] nice that it was dealt with and I thank those involved. but if it had been resolved at end of morning surgery I could have collected the said medication that same afternoon.
GP surgery review: medway-medical-centre
Title: What is going on
Rating: 2 out of 5
Visited: January 2022
This practice used to be so brilliant, but has now gone so far downhill they will never get back up,unless they start to change how they operate their systems especially their appointments and how they deal with the urgent prescriptions requests from other professional services. I do not normally comment or write reviews having been a Medical Receptionist myself and know the problems that can be encountered in the job, but when you ring the surgery to see if a urgent email has arrived on your behalf and you are told there is no such email ring back on Monday, you then have go back and contact the person who sent it who tells you yes it was sent, including the time it was sent.you then you have to waste time again hanging on the phone trying to ring the surgery to inform them of this and when you do eventually get through and inform them of this, they have a proper look and suddenly it’s a yes we have it, funny that as only 5 minutes has passed between a No and a Yes then you get we will deal with it soon,what does soon mean I ask ? Ring on Monday end of call
GP surgery review: medway-medical-centre
Title: Disappointing
Rating: 1 out of 5
Visited: January 2022
Been with surgery for many years, since they have merged. Service has got worst. Can't get appointments, prescriptions not ready when told and incorrect info written on fit to work certs. GPs should be audited and rated like other service.
GP surgery review: woodlands-family-practice
Title: Extremely rude and unhelpful
Rating: 1 out of 5
Visited: August 2022
Staff tell half truths and then backtrack before terminated calls when asked duiffciult questions.  

You cannot get hold of surgery unless you wait on phone for at least 30 minutes and then are told that your eConsult form has been triaged by a Doctor and that the first available appointment was 14 days later (just 8 days before I am due to have a pre-op assessment for the same condition that has gotten worse).

That was a lie because when I consulted NHS111 and was told they have a duty of care and that a request report would be issued to the GP surgery for a call back within 2 hours and to follow up that -  I was told that there was no way the suregy could deal with me before then, that the NHS111 response was standard and unrealistic, that there was no evidence a Doctor had triaged my eConsult and then the call was terminated - lunch break was looming.

Shocking service and a complete and disgraceful abrogation of any responsibilty or duty of patient care.
GP surgery review: woodlands-family-practice
Title: Nurses
Rating: 5 out of 5
Visited: August 2022
I had my smear and bloods taken, being a nervous patient,  I was put at my ease, the nurses at the surgery are all good and their manner is so caring. I just wanted to report how happy I was with the care given, people are quick to complain so I feel when things are good, this needs to be acknowledged.  It has been harder to get a appointment of late, but they have coped well with a global pandemic,  and have done the upmost to keep us save.. keep up the good work..
GP surgery review: woodlands-family-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: May 2022
Woodlands family practice have always been brilliant to me. I always get great service and help. The surgery is run by a fantastic manager who not only goes the extra mile to help but also responds promptly to any enquiry. The staff are helpful and efficient. I have always got the best treatment and Support. The last couple of years have been difficult for everyone but I have always been given help when it was needed. Thank you Woodlands Managers and staff
GP surgery review: woodlands-family-practice
Title: Excellent service
Rating: 5 out of 5
Visited: May 2022
I have been a patient at this practice for many years and have always found the staff and GPs to be professional & very helpful. 
Like all practices they have been under extreme pressure over recent years but they have managed to maintain a very high standard.
In summary, a great practice with friendly, professional staff.
GP surgery review: woodlands-family-practice
Title: Great Practice, Excellent Staff and Brilliant Manager
Rating: 5 out of 5
Visited: May 2022
I cannot properly put into words how thankful and grateful I am to Woodlands and Woodlands Family Practice, they have done so much for me throughout the years and I am ever so grateful for the care and support that I have received and continue to receive. The Practice Manager is excellent (a remarkable person who cares for patients and staff alike) and the people that work there are highly skilled professional and dedicated people, from the receptionists, the nurses, the GPs and other health care providers there.. They deserve a lot more credit and recognition for the dedicated roles and duties they fulfil. They've been very good to me Woodlands Family Practice and I cannot praise them enough for the care and support that they have given me. The pharmacy is great also and the people there have been very helpful to me aswell. I consider myself very lucky to be registered with Woodlands Family Practice and the people that work there are a credit to the NHS, none more so than The Practice Manager who is absolutely fantastic..the people that work there deserve nothing but praise and support for the work that they do there. I have nothing but good things to say about Woodlands Family Practice and I would like to place on record my thanks and gratitude for all the care and support I have received via the practice. I have so much respect for the people at Woodlands and The Practice Manager... Thankyou Woodlands, Kevin Roberts
GP surgery review: woodlands-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
Visited the practice as needed urgent medication and was new to the area, practice made time for me and sorted medication on the same day.  Great practice manager, really went out of her way to help me and so appreciated