janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: eversley-medical-centre
Title: Poor Reception
Rating: 2 out of 5
Visited: October 2022
Promosed me an appointment for my kid 4.5 years in 9 am for 2 pm she have a scratch on her eye ball. 2:15 I called back just to be told there is no appointment made for a doctor to call back ? 
 Very bad reception not friendly it might be just a one person that behave  weird there but I fact twice in one day Talked to me as like I am not a human
GP surgery review: eversley-medical-centre
Title: Poor
Rating: 2 out of 5
Visited: July 2022
I am a cardiac patient and trying to get appointment with my GP,, since I was discharged from hospital failed to even get telephone consultation with GP.
Telephone line always busy even waited 30 minutes but failed. Very unfortunate and stressful. This is Eversley Medical center...Run by few careless sitting in Reception.
What can we do??
GP surgery review: london-road-medical-practice
Title: Unapologetic behaviour from the doctor
Rating: 1 out of 5
Visited: February 2023
I had a d&c few months ago and I have got periods 2 times this month. I tried calling my doctor but she is out of the country so I called my gp when my situation became bad. She said I am getting continuous periods because of my pcos condition and she is not there to check on my periods. I said I am feeling very low and she said it is because I am over eating. I said no I am on a diet at the moment, then she laugh on me. I felt really bad. And I called her to say about my asthma as well and she was speaking like she doesn’t believe I have asthma. After my d&c I am mentally down and having periods for continuous 12 days. I called my Gp for help and she said her valuable time is not to be wasted on things like this. She wasn’t even letting me speak. I am really disappointed on this.
GP surgery review: london-road-medical-practice
Title: Not recommended
Rating: 1 out of 5
Visited: January 2023
You never get an appointment, staffs are useless. I don't even know why they are still open. They are supposed to help patients who does not need to be seen by accident and emergency but they always tell you to go to accident and emergency 
I can't wait to move gp. The doctors are wonderful shame the admins are not trained enough to know who has priority to be seen.
GP surgery review: london-road-medical-practice
Title: Wonderful Doctor and staff.
Rating: 5 out of 5
Visited: May 2022
I'm successfully recovering from an operation for a serious illness diagnosed by a doctor at the surgery. The care leading up to the surgery from the doctor and her staff at Marnock was fantastic. Tests, scans and an iron IV were carried out in a timely and professional manner by the tremendous hospital staff, all directed by the doctor. I feel so fortunate to have Marnock Medical Centre as my medical practice.
GP surgery review: new-addington-group-practice
Title: Waiting times are just not acceptable
Rating: 1 out of 5
Visited: March 2023
The wait times to get through on the phone are just not right 22 minutes and still caller number 2 in the Que. This is something that I can’t do on the dr iq app so have no choice but to wait and have been calling on and off all day with the wait times on the phone. As for 15-20 minute waits over appointment time it’s just not acceptable I understand resources are stretched but there is no apology or anything this has been like it for a long time and nothing seems to be done in order to fix the service
GP surgery review: new-addington-group-practice
Title: The best practice ever.
Rating: 5 out of 5
Visited: January 2023
The receptionists r all very patient,helpful with great customer service. Putting you at ease with their gentle responses, never hurried or rushed on the phone n in person.
GP surgery review: new-addington-group-practice
Title: Terrible Administration and management
Rating: 1 out of 5
Visited: March 2022
The Drs are generally helpful and caring but they are let down every step of the way by the administration staff who manage to foul up even the simplest of things and are then unwilling to do anything to try to remedy the problems they caused, leaving the poor patient to suffer as a result of their gross incompetence. When you ask to speak to the practice manager you are told that you have to wait 72 hours and then you do not get a call back. 72 hours is a long time in an urgent situation especially when you have waited months for something that is not going to happen because the admin staff have fouled it up and are either incapable of or unwilling to apply a modicum of common sense or compassion to try to speed things up and help because it is not their "process". They really are pittiful and should be ashamed of themselves. Avoid like the plague!
GP surgery review: thornton-&-valley-park-surgery
Title: Better than my previous practice
Rating: 5 out of 5
Visited: October 2023
Staff treat us polite manner with dignity. Really like the phone call back option so we don't have to be on the phone and wait. Better than my previous surgery
GP surgery review: thornton-&-valley-park-surgery
Title: Great service
Rating: 5 out of 5
Visited: September 2023
Service they provided was really great and staff had been very polite and always go extra mile to help us out.
GP surgery review: thornton-&-valley-park-surgery
Title: Easy to get through
Rating: 5 out of 5
Visited: August 2023
GP speaks my language. Quick phone answer. easy to get medicines. Receptionist good and care us. Good working staff
GP surgery review: thornton-&-valley-park-surgery
Title: 7 calls in last 2 days and eventually went to A&E -
Rating: 1 out of 5
Visited: July 2023
Called surgery Monday 10th July with serious symptoms and was told dr would call me - called a further 2 times to makes sure when I didnt get a call by lunch time. Called at end of day and told me dr had left.

Next day my symptoms was so serious I went to A&e. After check up with them they advised me to contact surgery to book further appointment. Took about 3 calls to get an answer and then the receptionist hang up when I asked to talk to a dr.
GP surgery review: thornton-&-valley-park-surgery
Title: Worst experience
Rating: 2 out of 5
Visited: May 2023
I have always troubles with reviving my repeated prescription. Even with app they have plenty problem to operate patients requests. 
As I done my request on Monday to make sure it will be enough time to process it before the weekend and also confirmation says it’s taking 2 working days and I still didn’t receive my medication order after 5 days. 
Another thing is rude treatment of lady from reception who interrupted several time when I was talking without letting me finish my sentence. How you want to help when you not even let me speak after I waited 45 minutes in queue on hold?
My order went to wrong pharmacy few times as well because they don’t check the request and sent it automatically. Difficult to manage to organise time between work to collect the medication when I can receive where it was requested. 
If you have any other GP don’t use this service.
GP surgery review: thornton-&-valley-park-surgery
Title: Always look after us
Rating: 5 out of 5
Visited: October 2022
Surgery always goes extra mile to help us and provide excellent service to patients. Always contact us for reviews and staff have been very helpful as usual. Well managed surgery and great friendly staff
GP surgery review: thornton-&-valley-park-surgery
Title: Appointment for flu jab
Rating: 5 out of 5
Visited: October 2022
Receptionist was very polite and confirmed my appointment. 
The nurse giving the flu jab, was professional and explained the procedure clearly. 
I felt comfortable and all went well.
GP surgery review: thornton-&-valley-park-surgery
Title: Good practice
Rating: 4 out of 5
Visited: October 2022
Got a flu vaccine today and happy with the service. Timely and helpful staff. Recommended. Hope that they continue their lovely practice
GP surgery review: thornton-&-valley-park-surgery
Title: great friendy service
Rating: 5 out of 5
Visited: October 2022
Love the experiencey today with nurse. Good friendly service as always from the Surgery. Flu clinic what smoothly and huma did my blood pressure with out even asking.
GP surgery review: thornton-&-valley-park-surgery
Title: Excellent staff
Rating: 5 out of 5
Visited: July 2022
This was my first GPS experience and was struggling to go through with the process including appointment booking. But the staff including the nurses were helpful and guided me through everything.
GP surgery review: central-medical-centre
Title: Great care from GP
Rating: 5 out of 5
Visited: June 2023
Thank you dr. j,Your caring and extra effort to make us comfortable is truly remarkable. Thank you your kindness and care for our 95 year old dad.  Thank you for your dedicated service.
GP surgery review: central-medical-centre
Title: Great, caring and responsive practice
Rating: 5 out of 5
Visited: June 2023
In London it is often difficult to find a gp surgery that genuinely cares about you as a patient but I have had nothing but a positive experience at the central medical centre. 
The reception staff are always quick to respond to my queries and book me appointments. The practitioners I work with take their time with me and always make me feel like they genuinely care about my well being and do not rush through appointments.  
A wonderful service throughout
GP surgery review: central-medical-centre
Title: What a lovely nurse
Rating: 4 out of 5
Visited: February 2023
I attended the practice on Saturday 4th Feb 2023 for an appointment with a nurse for a smear test. I was feeling a little nervous about my appointment but she was amazing at making me feel calm and at ease about the smear. She made sure I was completely ready before carrying it out and made sure I didn't have any questions or worries before she did anything. She knew I was a bit nervous and so took her time and explained everything to me and made sure I was comfortable throughout. A lovely lady, kind, compassionate and really put my mind at ease.
GP surgery review: central-medical-centre
Title: Great support for disabilities and mental health.
Rating: 5 out of 5
Visited: December 2022
The practice has been very supportive of my condition and provided me with the best help required. I have been with the practice for over 15 years. They have alway provided me with the best care and support.
GP surgery review: central-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: September 2022
Very caring and friendly doctor! 
Glad to join this surgery. Always reliable and very helpful. Many thanks
GP surgery review: central-medical-centre
Title: Worse GP ever
Rating: 1 out of 5
Visited: September 2022
My medication was out of stock so the Pharmacy emailed my GP prescribe an alternative. The email was ignored and I am now out of medication. This is not the only problem I’ve had! I needed to see a Dr, but was told to wait for a phone call before 12pm. I had to call them at 12.30 to be told the appointment was at 2.30pm….I finally got a call 4.55pm
GP surgery review: central-medical-centre
Title: Amazing GP Clinic
Rating: 5 out of 5
Visited: September 2022
The medical centre is incredibly welcoming, with my GP making me feel at ease and in safe hands. Very attentive and a credit to the NHS. Thank you.
GP surgery review: central-medical-centre
Title: Good reception staff
Rating: 3 out of 5
Visited: August 2022
I’ve been a patient at this practise for my years now and it’s gone downhill a lot o the last few years in my opinion. You get to see a good Dr and build a good relationship then they vanish! Not sure why they leave but got a good idea. Dr they have now is excellent, she listens to what you have to say and you don’t feel rushed and made to feel a nuisance and I hope she stays at the surgery as she is excellent
GP surgery review: central-medical-centre
Title: Thank you
Rating: 5 out of 5
Visited: August 2022
Just wanted to recognise and thank the doctor for seeing me so quickly today and treating me with such dignity, she was very welcoming, positive and put me at ease. Everything a Dr should be. Again I cannot thank her enough and she is a real credit to the surgery in my opinion, especially having been a patient since 1997.
GP surgery review: central-medical-centre
Title: Very Grateful
Rating: 5 out of 5
Visited: July 2022
I am very grateful to everyone at Central Medical Centre for the excellent care and help that they have provided to me over many years.
GP surgery review: morden-hall-medical-centre
Title: great practice
Rating: 5 out of 5
Visited: June 2023
had an appointment today for my son, called this morning and got appointment same day, great doctor, after a problem with the prescription they went out of their way to make sure i managed to get the correct medication. in general i always manage to get an appointment or phone call with a doctor on the same day i call.
GP surgery review: morden-hall-medical-centre
Title: Thoughtful service
Rating: 5 out of 5
Visited: June 2023
Very receptionist working under difficult circumstances. GP took time to explain everything. On time.
GP surgery review: morden-hall-medical-centre
Title: face to face appointment
Rating: 1 out of 5
Visited: April 2023
it is a disappointment how the GP services are being run at your surgery. You ask us to go to the pharmacist first before calling for an appointment and I have done it with my daughter! the pharmacist had a look at my daughter and told us that she needs to see a doctor, I called the GP services for an appointment instead the receptionist has booked  a consultation phone call with the doctor, if the pharmacist has told us that my daughter needs to see a doctor what in the world a telephone consultation is going to do? This a waste of TAXpayers money that what it is!
GP surgery review: morden-hall-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: March 2023
Been trying to actually see a gp for over a year now. Been told at a future health assessment need to see a gp asap as my cholesterol high. I phoned this morning and have only been offered a call back next Monday! I have a heart condition as well. I'm over 65 and considered by other people vulnerable but obviously not by this practice
GP surgery review: morden-hall-medical-centre
Title: Nice talk
Rating: 3 out of 5
Visited: October 2022
Had a telephone appointment which went well the pharmacist had a good telephone manner and I have agreed to take a different medication
GP surgery review: morden-hall-medical-centre
Title: Flu jab
Rating: 5 out of 5
Visited: October 2022
Very swift and friendly professional service by all from reception staff to the medical officer involved with a follow up to be arranged on my asthma
GP surgery review: morden-hall-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: October 2022
Can't get a face to face appointment
Average wait time on the phone is 30
Unhelpful reception staff and office admin
GP surgery review: morden-hall-medical-centre
Title: Excellent  service
Rating: 5 out of 5
Visited: October 2022
I got a telephone appointment with the doctor on the "same day^and from this I had a blood and urine test with the Nelson Hospital immediately. Once the results were known I again phoned and made a face to face appointment.and again was given one the next day. Excellent service from reception/Hospital/Doctors.
GP surgery review: morden-hall-medical-centre
Title: Nice practice , very friendly staff.
Rating: 5 out of 5
Visited: October 2022
My repeat prescriptions was all up the wall, now they have been sorted I'm really happy I can collect all my items at the same time.
GP surgery review: morden-hall-medical-centre
Title: Efficient and friendly
Rating: 5 out of 5
Visited: October 2022
I was only expecting a flu jab. Was seen on time by a pharmacist. He also took blood pressure (following up on my diagnosis and treatment for Hypertension) and booked a blood test for the following week. He was also able to give me some reassurance and answer questions regarding a minor side effect with one of my medications. All done in 5 mins. Excellent service.
GP surgery review: ravensbury-park-medical-centre
Title: Update On Last Post - Matter Resolved.
Rating: 5 out of 5
Visited: February 2023
After a telephone call from the practice Manager, She listen to my issues and resolved the matter and got a medical practitioner to call me and issued medication for my chest infection. I was also pleased with the attention and help given by the receptionist who first took my telephone call.
GP surgery review: ravensbury-park-medical-centre
Title: Very Good Practice.
Rating: 5 out of 5
Visited: February 2023
When I registered with the practice, was unsure what to expect, having had a previous experience. I was thoroughly surprised. The staff are friendly and while I am not one who visits my doctor for every single ailment, I have always been appreciative of my doctor.
GP surgery review: ravensbury-park-medical-centre
Title: Update to Post - 25th February 2023
Rating: 1 out of 5
Visited: February 2023
Just to reiterate, the poor service, I’ve still not received a call back from The practitioner nurse who was left a message by reception to call me concerning my chest infection.
I’m just not impressed with at all and with other health conditions I have, you think there be concerned!
GP surgery review: ravensbury-park-medical-centre
Title: Very Poor Service
Rating: 2 out of 5
Visited: February 2023
On Friday February 17th, I tried to get a telephone return call as no appointments were available on the app, so I visited the surgery as I have a bad chest infection which firstly I tried to resolve by going to my local chemist. I was told by the receptionist that a message was left for a member of staff to call me back. It’s now Friday February 24th and still no one has called.what does one have to do to seek help? I have no issues at all with the receptionist, as she was helpful and Polite
GP surgery review: ravensbury-park-medical-centre
Title: The worst GP ever
Rating: 1 out of 5
Visited: January 2023
If you call at the practice they never have any appointments, they are rude with all their patience and all the time find excuses for being so useless, worthless and all the bad things that you can say. Never have a doctor available or a nurse for the patients to be seen.
GP surgery review: ravensbury-park-medical-centre
Title: Unprofessional and unfriendly
Rating: 1 out of 5
Visited: December 2022
The lady I spoke to this morning was extremely unprofessional, booking in my sons for an appointment that then had to be cancelled and I was told they would be put on the cancellation list. She was extremely unfriendly very blunt and rude on the phone. This GP receptionist should take a course in customer service as she makes the whole GP surgery look bad overall. Very unprofessional and I would not recommend anyone I know to go to this GP practice.
GP surgery review: ravensbury-park-medical-centre
Title: Bad practice
Rating: 2 out of 5
Visited: November 2022
The receptionist is always lying to me, I called a couple of times and asked if the specific doctor is in and the receptionist told me that the doctor is not in. I went to the practice (the same day I called) and I have seen the doctor right there! This has happened couple of times now. Extremely disappointed with this practice.
GP surgery review: ravensbury-park-medical-centre
Title: Laid back & No appointments & No urgent appointments
Rating: 1 out of 5
Visited: June 2022
Even after physically visiting and dropping off A&E admission letter and referral for further care as requested by A&E, no actions carried throughout the days. 
Very poor care responsibilities on behalf of staff and GPS.
GP surgery review: ravensbury-park-medical-centre
Title: Poor communication
Rating: 1 out of 5
Visited: April 2022
I have been waiting for this practice to get back to me for over 2 weeks regarding an appointment that I am trying to book for an issue that is not urgent but does need to be addressed by a GP. I have requested an appointment twice and have been ignored both times. This is not how to treat patients.  I'm so unhappy with this surgery and definitely would not recommend them.
GP surgery review: stonecot-surgery
Title: Excellent joined up care
Rating: 5 out of 5
Visited: October 2023
I have been involved in the care of an elderly person with multiple needs.  The surgery have been so helpful and prompt contacting all relevant agencies and doing their utmost to meet the patients needs with kindness, respect, advice, support and practicality.
Many thanks
GP surgery review: stonecot-surgery
Title: Exceptional Practice
Rating: 5 out of 5
Visited: March 2023
Stonecot Surgery have supported my elderly parents with their specific health needs for some time.  I cannot fault the patience, kindness and professionalism from all the team members, that my parents have received.  Everyone communicates well and clearly and my parents have always been treated with kindness and respect, as well as treated to a high level.  In today’s world there is significant pressure on all health service teams.  Despite this pressure, my parents have always received good and exceptional care.
GP surgery review: stonecot-surgery
Title: Friendly people!
Rating: 5 out of 5
Visited: October 2022
Always find everybody happy and helpful ! Never had a problem booking or getting through to speak to a doctor ! Thank you
GP surgery review: stonecot-surgery
Title: Very good quality practice
Rating: 5 out of 5
Visited: October 2022
The care I have received is excellent with my on going medical conditions l would highly recommend this practice
GP surgery review: stonecot-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
Extremely easy to get an appointment on the same day which was hardly a case with my previous surgery. Very cooperative staff at the reception desk and my Doctor is a wonderful man. I am sorry I do not remember his name, an English Gentleman and extremely helpful and very dedicated.
GP surgery review: stonecot-surgery
Title: Amazing surgery staff
Rating: 5 out of 5
Visited: September 2022
My appointment was prompt and timely, and I felt my consultation dealt with my issue to my satisfaction.
GP surgery review: stonecot-surgery
Title: Kind doctor
Rating: 4 out of 5
Visited: April 2022
I came in today with my toddler son and the doctor (whose name I don't know) was so kind and really took the time to make us feel comfortable. I also got the appointment same day after having an earlier telephone consultation.
GP surgery review: holmwood-corner-surgery
Title: Visiting Doc
Rating: 5 out of 5
Visited: December 2023
Convenient time for appointment, clean tidy warm waiting room, seen on time , warm greeting excellent and professional diagnosis and treatment, no complaints.