janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hill-brow-surgery-pms-practice
Title: Terrible
Rating: 2 out of 5
Visited: December 2022
Terrible to get through to make an appointment speak to a doctor or get results been on hold for over an hour and it’ closes in 10 mins , Rang many times before constantly engaged by time you get through know appointments and receptionist think there doctors and want to know too much information and if they don’t think it’s bad enough don’t get an appointment it’s not getting any better worse than ever , once you get to see a doctor doctors are brilliant but trying to get on is terrible
GP surgery review: hill-brow-surgery-pms-practice
Title: Worst appointment system
Rating: 1 out of 5
Visited: October 2022
This is now the 3rd  in the last 12 months I’ve had the unfortunate need to try and book a appointment each time over 200 try’s to call and again I’m going to get a lift to the surgery to actually wait to see a receptionist to physically book a appointment in person!!
I have mentioned this to the surgery and they say they are working on a new system but they said that a year ago and nothing as changed !!! A total joke
GP surgery review: hill-brow-surgery-pms-practice
Title: Unsuitable service
Rating: 1 out of 5
Visited: June 2022
I tried to make a telephone appointment at the Rotherham Road surgery on 13 the June 2022 and phoned continuously from 8.30 am until 10.30 am making a total of 301 attempts. When I finally got through I was told there was no appointment ts and to contact I Heart after 4.40pm to make an out of ours appointment. There needs to be an alternative system whether it be booking online or some other form of system, but as a patient of this surgery for the past 63 years I find the current system totally useless and not patient friendly at all
GP surgery review: hill-brow-surgery-pms-practice
Title: Excellent care .
Rating: 5 out of 5
Visited: May 2022
I attended the Pontefract Road practice for a face to face review. It was decided that I should have an abdominal ultrasound,  this was carried out on June 10, I had the result by text on June 13 ,when blood tests were requested. The bloods were taken on June 15. Yesterday June 17 I had a follow up phonecall giving me my blood results and formulating a treatment plan.
I have received excellent care.
Communication between myself and the GP has been open and clear.
Thank you to all the staff in the Practice that I have had dealings with during this episode of care.
GP surgery review: hill-brow-surgery-pms-practice
Title: Good clinic but booking appointments is a pain
Rating: 4 out of 5
Visited: April 2022
Everything about this practice seems pretty solid, except the system for booking appointments.

Everyone else is complaining about this too, so I won't repeat what they say. Just want to put forward that I'd consider the current system a bit ableist.

It's both easier and faster to jog to the practice myself and ask for an appointment in person, than it is to call in. (And it almost guarantees a spot, as the practice is open 30 minutes before the phone lines are.)

Having to call early in the morning for some is already quite the expectation, especially for those with conditions like chronic fatigue syndrome or anxiety, that may not necessarily feel prepared to make calls on demand or at set times out of their control.

Then the line is often busy, so users have to dial in many times, or alternatively install an app for auto-redialling if the line is busy, which is available for Android at least.

The surgery is almost always fully booked by 10:30~ AM, which is fine in of itself. However, there is no way to book for future days.

Getting an appointment is a daily competition for everyone who needs it, since there is no way to simply book an appointment for the next day.

I can understand why a surgery may opt to take this approach, for example it probably yields a more reliable schedule, and reduces missed appointments which in-turn reduces costs for the NHS and allows them to cover more patients.

However, there needs to be a better way to do this because a system that is made to be easiest for those who are energetic, socially adept, or physically capable, isn't doing enough to help those that need it most.
GP surgery review: hill-brow-surgery-pms-practice
Title: Worst practice I've used
Rating: 1 out of 5
Visited: April 2022
Unacceptable wait times, fighting to even get a spot on the queue line. Found some Reception staff to be rude and abrupt, albeit not all but still some. The practice could do with some form of intervention, you don't have to look hard to find similar reviews!
GP surgery review: hill-brow-surgery-pms-practice
Title: Terrible
Rating: 1 out of 5
Visited: April 2022
Absolutely disgraceful treatment of my elderly relative at a recent appointment. Now unable to get through on the phone line to order repeat medication. So much easier when it could be done through the chemist as they did at least answer the phone. 
No doubt they will blame Covid, seems to be the standard get out clause these days.
Other agencies are managing to provide a good service despite Covid though.
GP surgery review: hill-brow-surgery-pms-practice
Title: Can’t get an appointment
Rating: 1 out of 5
Visited: March 2022
Absolutely outrageous that you can’t book an appointment. Your told to ring every morning between 8am and 6pm to get an appointment and when you ring they’re full!! 
They then give you I heart number and tell you to ring them after 4pm!!
Absolute joke.  
I can’t even book an appointment for day after!!! 
Not caring at all, I feel very disappointed and let down!!
GP surgery review: victoria-medical-centre-pms-practice
Title: Long waiting Hours
Rating: 1 out of 5
Visited: December 2022
As a professional in health care,i felt this practice especially the reception staff very rude and not at all understanding.
I had sever migraine headaches for more than 3 days and it aggravated so badly that i needed to call off sick and to have it reviewed by a doctor hence tried calling in this GP Surgery and asked me to come to the walk in ,when i came and reported my issues the reception staff asked me to wait for atleast 3 hours for a headache i have been suffering from for days. I tried all means to get it resolved and even after that with the throbbing headache i have to stay in the reception for 3 hours which is not accepted and logical . My headache with temperature spikes radiating to my left arm and scapula is alarming to me and i need it to by  reviewed at least within an hour of  my arrival to the GP.
If not then why is the government cutting a remarkable amount off from my monthly salary.
This is ridiculous and not at all acceptable
GP surgery review: victoria-medical-centre-pms-practice
Title: My day could not have gone better
Rating: 5 out of 5
Visited: November 2022
Day 6. felt strong enough to visit the surgery.
Explained my condition to the receptionist who took my call.
She advised me of the afternoon 'walk-in' service.
90 minutes later, I joined the back of the queue;
 quite a long [expected] wait, just like a 60's waiting room.
Pleasant interview [sample check/ diagnosis/prescription], then off to drink lots of water & collect my pills before an up-to-date sample.
All done & dusted in one afternoon!
Home to find that my pension will go up 10%
You all have my full support in your campaign for decent treatment, so thank you.
GP surgery review: victoria-medical-centre-pms-practice
Title: disappointed
Rating: 3 out of 5
Visited: October 2022
My wife and i had appointments on the 1st of October for our flu jabs at 12-18 and 12-19  2021 when turning up there was more than 100 people waiting in the rain for the jabs, as a disabled person i can not stand for more than a few minutes at a time so we decided not to wait the same as other people who were  
 getting angry. Why is it you have booked people in for the same time, now we have to get booked in again somewhere. I do hope this will not happen again its very poor.
GP surgery review: victoria-medical-centre-pms-practice
Title: Terrible Practice
Rating: 1 out of 5
Visited: August 2022
Went again today to this place with Terrible service and smug staff , to collect a prescription for pain killers only to be told it had been refused , so reception put in another request,  now an emergency! I asked what difference that would make and why we had not been contacted and informed the medication had been refused with no alternate offered , the requested for a repeat was made a week or so ago , I cannot walk without the medication ! The Doctor was there !! All I asked was will my prescription be approved as I only have enough medication for today /tomorrow,  I was told phone back after 6.00 to find out , leaving me no time to organise something from somewhere else .
In addition I will probably get another letter about emergency requests!
Badly run, with smug staff . This is not in my opinion how vulnerable people should be treated .
GP surgery review: victoria-medical-centre-pms-practice
Title: Shocking patient care
Rating: 1 out of 5
Visited: August 2022
Attended March 2021 with pain in lower back and legs. 20 months later struggling to walk, cannot climb stairs without my legs giving way, dizzy spells, pins and needles and numbness in my legs and having dizzy spells. Cannot get a referral to a specialist , only recently to the Rheumatoid clinic (even though the bloods tests for it came back negative) who have rejected the appointment has there is no reason for them to see me. I really don't know what it will take for me top be taken seriously.
It is all about money!!!
GP surgery review: victoria-medical-centre-pms-practice
Title: Inflexible GP service
Rating: 0 out of 5
Visited: June 2022
Waiting 2 weeks for a telephone appointment is simply not good enough! Discussed with the doctor a problem I had. I then wanted to speak about another problem but was told we can only discuss one problem, you will have to make another appointment to discuss a second problem.  
This is an absolute joke. So another phone call, which can only take place at certain times, waiting for ages for someone to actually take the call, then when you finally get through no appointments left for that day. People do not choose specific times to be ill. When are GP's going to be available for normal face to face appointments to treat patients?
GP surgery review: victoria-medical-centre-pms-practice
Title: Told appointment wasn't urgent enough by receptionist.
Rating: 1 out of 5
Visited: June 2022
Attempted to get a same-day appointment due to receiving an update on blood test results that I had been waiting for since Feb 2021, on the letter it mentioned that I needed further tests to confirm if I needed treatment concerning my hormone levels. The receptionist told me it couldn't be that urgent because of how long it had been since the tests were done and would not look at a same day appointment. I now have to wait over a week for a phone call with a GP, for the phone call to tell me I have to go back in for testing anyways.
GP surgery review: victoria-medical-centre-pms-practice
Title: Cannot get an appointment!
Rating: 1 out of 5
Visited: June 2022
Am never able to get through to make an appointment.  I spent over 20 minutes on hold to remain in the same place in the queue!  I have a chronic illness and am unable to get the appointments needed to manage my condition or medication.  Website tells you to use apps to book online, and then the apps tell you that you are unable to book online for this surgery.  Getting online booking sorted would be so much better for staff and patients alike!

My health has suffered dramatically since joining this surgery.  I was with an inner London surgery before with a huge patient list and got excellent care.

Once you actually see a doctor, nurse or receptionist they are all brilliant - its just getting to see them in the first place!  The CCG need to look at this as VMC is the only surgery I've found accepting new patients for a large area so it's no wonder they are absolutely overrun!
GP surgery review: victoria-medical-centre-pms-practice
Title: No appointments
Rating: 1 out of 5
Visited: May 2022
Really bad, cannot get an appointment here... for months now. I called and no one answered, if they answer no appointment avaliable. Even emergency ones! Why is this place open??
GP surgery review: victoria-medical-centre-pms-practice
Title: Terrible service
Rating: 1 out of 5
Visited: April 2022
Again and again day after day ringing over 100 times to get through to make and appointment to when someone very rude does answer to be abruptly told no appointments left try tomorrow same thing g day after day . This is why people are turning up for help at a/e hospital because they carnt get to see or speak to a doctor at the surgery. This service is terrible something must be done to protect the public who are turning to thier gp for help and advice but not getting it . More appointments are needed on a day to day basis .
GP surgery review: wombwell-medical-centre-practice
Title: First class service
Rating: 5 out of 5
Visited: June 2022
Had to visit the practice for a appointment which was easy to get.
This was the first time i met this doctor, and i was highly impressed with his professional and caring attitude during the appointment
With people leaving bad reviews ,both me and my wife have always been happy with the service given
Well done the team at Wombwell medical centre
GP surgery review: wombwell-medical-centre-practice
Title: Worst service ever!
Rating: 1 out of 5
Visited: January 2022
Waiting for some results for a month now from Jessop Wing. Went 3 times since 21/12/2021and was told by Gp receptionist 3 times they don't have it.I - have called to Jessop and they advised they sent it to GP already but they are looking in the wrong system(they even mentioned ICE - OPEN NET as guidance on where to look! Went to GP reception, told them what I have been told and  asked for a printed copy of my test results  and got FOBBED OFF saying that the system is not working to print the results and to come back on Monday. Today is Friday 7th of January... Will the system be fixed until Monday if they are closed during the weekend??! I highly doubt it! This is outrageous!waiting for more than a month for something that should only take 2 weeks because of someone s incompetence.
GP surgery review: porter-brook-medical-centre
Title: Shocking. Really difficult to get an appointment.
Rating: 1 out of 5
Visited: October 2022
It took me over 2 hours to get through this morning after being told yesterday yo ring back at 8.30. After bring in a que 3 times for at least 30 mins each time the phone just cut off. At least 4 times I couldn't even get in the que which you don't find out about until you've listened to a 3 minute message.  

Finally got through to be told suprise surprise that there was no appointment left. I've got a possible ear infection and don't want to leave it over the weekend and was just told to go to walk in.
Really upset and dissapointed that you can't get help when you need it.
GP surgery review: porter-brook-medical-centre
Title: This practice has really gone down hill
Rating: 1 out of 5
Visited: October 2022
I have been with this practice since I was 19. I am now 62. It used to be absolutely brilliant, well run, friendly, and excellent clinical advice.Over the last 3years since a lot of the older doctors have retired it has really become so patient unfriendly. Impossible to get a face to face appointment or even a ring back. Took me one hour this morning to get through to be told nothing available not even a ring back. And that I had to try again tomorrow or go to the walk in centre or dial 111 after 6. Goodbye Porterbrook medical centre I will transfer as soon as I am able to. Such a shame after over 40 years.
GP surgery review: porter-brook-medical-centre
Title: Practice not fit for purpose
Rating: 1 out of 5
Visited: October 2022
I attended today as a new patient for my B12 injection. I have a private prescription for the jabs as I am allergic to the generic brand and have this monthly unlike the generic which is administered 3 monthly. I found the nurse who I had the misfortune of seeing today to be highly rude and arrogant. In fact I would say she had a major attitude problem. She was off from the get go, she asked me who prescribed the ampules and I said GP. She asked again and I said GP, I am a new patient here, its a private prescription. She said "there is no need to get defensive" at no point was I defensive with this individual, I was in fact taken aback by her tone and manner which is totally unacceptable given the line of work she is in. There would be no point in being defensive when my records confirm I'm on this medication and it has been prescribed to me! She then told me she hadn't heard of this medication! And said B12 injections are given every three months not monthly and proceeded to do a search on the NHS website. Surely she should have checked my records in the first instance.

Needless to say this is the first and last time I attend this practice.

I didn't mind the long waits on the phone trying to get through (1 hour 30 mins plus), or the fact that they have no appointments until a month later or that I paid to park, what I cannot stand is arrogance and people with chips on their shoulders.

I would not recommend this place whatsoever.
GP surgery review: porter-brook-medical-centre
Title: Exteremly difficult to get an appointment with a doctor.
Rating: 1 out of 5
Visited: October 2022
I have not been able to make an appointment with my own regular doctor this year at all. The reception staff are very polite and that it is all well and good. But I need to see a doctor that is the purpose of being registered with a surgery and not to just to receive a polite response that I can not see one.
GP surgery review: porter-brook-medical-centre
Title: Really appalling GP service
Rating: 1 out of 5
Visited: September 2022
Really awful experiences with this surgery mostly when trying to get my 2 year old f so on seen. So difficult to get through, hour long waits to answer the phone. Often no appointments when you finally do get seen. An absolute refusal to see face to face even a young child with a rash. GP’s very arrogant and unhelpful. 
I can’t u sweat and why the CQC won’t intervene as this surgery is not fit for purpose. 
I have since left this surgery due to safety concerns s for my child.
GP surgery review: porter-brook-medical-centre
Title: Very disappointing + bad experiences
Rating: 1 out of 5
Visited: September 2022
I've been registered with this surgery for a couple of years and the every single time I've rung up to get an appointment (20+ times) I've been waiting in a queue for at least an hour, if I'm even able to get through at all. By that point there are very rarely any appointments left, unless they're weeks away.
Face-to-face appointments are only offered if 'clinically necessary' due to 'Covid-19', meaning I have never seen a doctor in person. The few appointments I have had by telephone have often been rushed and I haven't been able to say everything I want to, however the doctors are generally pleasant but clearly very busy.
I have been sent to the NHS walk-in centre multiple times when I've told the receptionist that I really need to see a doctor. After waiting 4+ hours at the walk-in centre, I was told that there was nothing they could do for me as they didn't treat pre-existing/ongoing conditions, and that the surgery shouldn't have sent me to them.
In summary it is virtually impossible to get appointments, I have never seen a doctor in person while being registered here and the receptionists make me feel like a nuisance when I tell them I can't wait 3+ weeks for an appointment.
Very disappointed in my experience with this surgery and I will be moving as soon as possible.
GP surgery review: porter-brook-medical-centre
Title: Do not join
Rating: 1 out of 5
Visited: August 2022
This is the worst doctors practice I have ever had the misfortune to use. The doctors are dismissive and argumentative, referrals don't get sent, if you manage to get through the phone que (up to an hour in my experience) you get told that the only way to get an appointment is to call up first thing the following morning, or that you can make an appointment for a month's time
GP surgery review: porter-brook-medical-centre
Title: Completely disfunctional
Rating: 1 out of 5
Visited: June 2022
There were 30 minute wait times if you ring reception.

Receptionist asks you personal medical questions and basically tries to put me off making an appointment.

No in surgery appointments with a doctor for over a month were available, was offered a phone appointment in 2 weeks time but never received a call from the doctor.

Place is an utter shambles
GP surgery review: porter-brook-medical-centre
Title: Brilliant care and a timely response
Rating: 0 out of 5
Visited: June 2022
There is lots of pressure on primary care, yet I experienced brilliant care today in Sheffield. I called my local surgery to book appointment after 10:00 am on Monday, as I was advised it is busy before then. A call was booked for the same day with the GP, between 1-5pm. I was contacted at 1:25pm, a brief history and symptoms were given, then bloods were booked for tomorrow lunchtime, with a text message confirming. An onward referral is underway. Thank you to the Porter Brook Medical Centre for kind and efficient care.
GP surgery review: porter-brook-medical-centre
Title: Avoid registering.
Rating: 1 out of 5
Visited: April 2022
Difficult to contact via phone, usually a get a waiting position of at least double figures. Difficult to get a call back from a doctor. From my own experience I phoned the surgery in late August 2022 asking to speak to a doctor. Was told the earliest this could happen would be a month later! Still waiting even though today is 28/09/22. In addition I order my medication online, on the last two occasions I have been unable to do this,resulting in a time consuming wait to speak to a receptionist to get this sorted. I thought the point of being able to order online was to ease the pressure on the phone lines. Although I am classified as "extremely vulnerable" the practice as given me no information about Autumn booster jabs, let alone flu jabs. I accept that the practice is under pressure but some of the above could be handled better with a little more organisation
GP surgery review: upperthorpe-medical-centre
Title: Lethargic service and no appointment via phone or online
Rating: 1 out of 5
Visited: November 2022
I waited for half an hour to connect over the phone for an appointment and in the end no result. When asked for an appointment they said to come tomorrow morning at 9 am. Their online portal I have requested multiple times for online appointment service by filling out the form but it was never through. Now they said till next year online appointment itself is not possible. Phone booking is useless. It's like living in 30 years back when you need to visit a clinic mere to taking an appointment and that is of some other date. This is not the first time, many times in the past also this has happened. Regarding the front desk staff, what should I say I went there to ask for a printout of my report and they denied it by saying they are too busy now. Hospital is a place people won't visit by wish and if these kinds of people we need to deal with it is painful to experience. If people don't want to work and better leave that job and don't make other people suffer for their ignorance.