janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: latchford-medical-centre
Title: Appointment and results
Rating: 1 out of 5
Visited: November 2022
I am very upset of how I have been treated by latchford medical centre, not only have I had no phone call regarding my results from last week, but after 4 days of being unwell I rang today for an appointment and was told the next available one was Saturday over the phone, this is totally unacceptable as I am taking time off work and losing money because I can’t be seen for a week.
GP surgery review: latchford-medical-centre
Title: E consult
Rating: 3 out of 5
Visited: January 2022
Mum has UTI for over three weeks. Why do I have to E consult when she has finished her course of antibiotics every time? Why can’t you request to bring a sample in after the course has finished to check that your cured. I brought a sample in to be checked after the course had finished because I new she still had an infection but was told I had to E consult. This I did and was then told to bring a sample in about 15 mins after. So I then had to go back to surgery. What a waste of time . Mums got Parkinson’s Dementia  and really hard work !
GP surgery review: stockton-heath-med.centre
Title: stockton heath medical center
Rating: 2 out of 5
Visited: July 2023
3 different times now I have wanted to do a e consult only to find that they not accepting them.
Try ringing and your about 15th in line 
This is not good, if they want us to do econsult then at least they should be accepting them 
 how esle are we supposed to get in to see them 
Even if you go to the medical center they ask you to fill out a e consult
what the point of having it on line then?
I am disableded and find it very frustrating that i can not  do an e consult when i need to
GP surgery review: stockton-heath-med.centre
Title: Really helpful staff
Rating: 4 out of 5
Visited: August 2022
Despite the practice being very busy at the moment with current pressures on the NHS, they are very helpful.  I put in an econsult for my daughter at 8am, call from nurse practioner at 10 am and reviewed in person, examined and given medical advice before lunchtime. absolutely amazing, given how busy they are.  Thank you
GP surgery review: stretton-medical-centre
Title: Good service
Rating: 5 out of 5
Visited: March 2022
Text message to say needed  Blood test and B/p check at Appleton surgery. unfortunately needed full review which wasn’t on nurse’s computer therefore just had blood test and further app required for B/P and review - however  happy with treatment I received,  nurse was very helpful and new appointment made.
GP surgery review: stretton-medical-centre
Title: First visit to building
Rating: 5 out of 5
Visited: February 2022
Blood test only everyone polite and helpful.
First visit to this centre ,entrance confusing. Could be better signposted.
GP surgery review: stretton-medical-centre
Title: Friendly and Efficient
Rating: 5 out of 5
Visited: February 2022
Staff are very friendly and helpful. Easy to get appointments with minimal wait times. Overall, a very professional and efficient service.
GP surgery review: stretton-medical-centre
Title: Amazing and efficient
Rating: 5 out of 5
Visited: February 2022
Staff were brilliant and showed extreme professionalism during hard times 
Happy to help and smiling at all times
GP surgery review: stretton-medical-centre
Title: Very good practice nurses
Rating: 5 out of 5
Visited: February 2022
I have had occasion to need blood tests recently and the process of booking them via the receptionists, and having them performed by the practice nurses was efficient, friendly and professional. When one of them needed repeating , it was quickly and easily rebooked, although I would have appreciated being informed about why a repeat was needed, as it could have caused unnecessary worry.
GP surgery review: stretton-medical-centre
Title: Straightforward to get appointment
Rating: 5 out of 5
Visited: February 2022
Straightforward to get appointment for routine nurse check. See on time, efficient process with friendly staff.
GP surgery review: stretton-medical-centre
Title: Excellent experience
Rating: 5 out of 5
Visited: January 2022
Staff are always friendly and efficient. Considering the stress that the NHS is under, the service is admirable.
GP surgery review: stretton-medical-centre
Title: All round excellence
Rating: 5 out of 5
Visited: January 2022
From the efficient, thorough phone call with my GP to the welcome from staff at my blood test appt, Stretton Branch MC is an example of Primary Care at its best. 
I have complex chronic medical issues & both administrative & medical personnel here have always been considerate, caring & precise, willing to research & support as these have unfolded. 
Honestly, this is what GP practices should be like.
GP surgery review: ainsdale-medical-centre
Title: Outstanding practice!
Rating: 5 out of 5
Visited: August 2023
I'm 78 and moved to Southport in 20006. I've previously moved around a lot and this is absolutely the best practice I've ever used! The receptionists, the doctors, and the nurse are all friendly, helpful and very efficient. I had a heart attack a couple of years ago and they got a pacemaker implanted in me which has kept me feeling well. They also automatically arrange an annual review, and the nurse who conducts this is of the same high caliber. I know they are very busy, but they always find the time to see how they can help. Today I got a text asking me to contact them to arrange this year's review. Although she was very busy, when I phoned the receptionist took the time to ensure I was currently well, and found me a time for the review. I cannot praise this surgery enough. Some years ago I went with stomach pains. The doctor not  only diagnosed appendicitis but also took me to the hospital himself, and he ensured the staff there were aware of what was wrong, and that I needed urgent treatment. I cannot praise their dedication and effectiveness enough. I'd just like to offer them all a heartfelt thank you.
GP surgery review: ainsdale-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: June 2023
I moved up her from Essex and before moving was unwell and in hospital for a month since moving up here the doctor and reception team have been fantastic in looking after me i have  received such great care and attention from such a fantastic team if everywhere was like this there would not be a problem with the NHS heath service
GP surgery review: ainsdale-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: January 2023
After a shorth spell of ill health and recent hospital stay and also treatment of an ongoing medical condition, I cannot fault the service given to me by Ainsdale medical centre.  The care and attention I have been given has been second to none despite the pressures facing the NHS at this present time so a big thank you to all concerned.
GP surgery review: ainsdale-medical-centre
Title: Respect runs both ways
Rating: 3 out of 5
Visited: December 2022
When you call this surgery, you are met with a series of instructions that the staff must be treated with respect and not abused in any way.
Agreed .... this should always be the case.
Has it occured to this practice however that the patient should also be treated with the same degree of respect ?
In the first instance, it is always extremely difficult to get an appointment with a GP here.
It is now becoming increasingly difficult to get assistance with prescriptions.
My recent prescription could not be dispensed by my local pharmacy due to low stocks.
The pharmacist whilst trying her best to assist suggested that I return to my GP to see if an alternative medication could be investigated.
The receptionist on this occasion was, abrupt, unhelpful, offhand and offered no guidance whatsoever.
Given that the medication was for hypertension which is aggravated by stress, the receptionist actually contributed to increasing my anxiety and stress levels with her lack of empathy.
Once again as a result of this surgery's inflexibility, I was thrown back on my own resources to resolve the issue without the surgery's support.
The pharmacy were excellent and offered the support which you would normally expect from a GP's practice.
GP surgery review: ainsdale-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2022
I'd just like to comment on the excellent service I have been provided by at Ainsdale Medical Centre. The Doctors, Nurses and Administrative staff have been so kind and welcoming in what is a difficult time. Please continue the good work.
GP surgery review: ainsdale-medical-centre
Title: Friendly Service
Rating: 5 out of 5
Visited: November 2022
Just been to see the new doctor, very friendly, helpful advice and prompt service would definitely recommend him
GP surgery review: ainsdale-medical-centre
Title: Bad advice
Rating: 3 out of 5
Visited: October 2022
The doctor that I saw on 12/10 seems to have given me wrong advice. Since speaking with a more experienced doctor, necessary tests were put in place and the advice given was  completely the opposite to that given 2 days previously. This has caused me great concern and anxiety which I feel has added to the symptoms I was already experiencing. I would like to add that a nurse, that I have since had an appointment with, was extremely helpful and very sympathetic.
GP surgery review: ainsdale-village-surgery
Title: Consistent good care
Rating: 5 out of 5
Visited: March 2023
During the covid crisis this surgery was outstanding, I had no issues being seen in person after triage if needed and was even referred for secondary care when required. Now we are back to normal and as usual I have no issues seeing a medical care professional. Telephone calls are answered. E-consults are quickly triaged. Staff are polite and friendly. Annual check-ups take place. There is also relevant and current information on the display boards and in folders for your own reading. Overall you feel cared for and I consider myself very fortunate to be a patient here.
GP surgery review: chapel-lane-surgery
Title: difficulty with repeat prescriptions
Rating: 2 out of 5
Visited: October 2023
I ordered a repeat prescription last Wed lunchtime. It's now the following Tuesday and it still has not been done despite the fact the surgery says to leave 3 working days. This is not the first time I have had difficulty with repeat prescriptions. On a previous occasion, my consultant had changed my medication and had written a very clear letter to the surgery to explain his course of action. When I came to order a repeat it didn't appear at the chemist. I went into the surgery and was given a spurious explanation from the receptionist with the promise that it would be there in a few days. It didn't appear. Back into the surgery and this time they wanted another letter. I pointed out they had already had one but they said it wasn't enough. I contacted my lovely consultant who was very patient and understanding and immediately sent one over. What annoys me is that they couldn't even be bothered in the first place to email or text me to say that they couldn't issue the prescription and the reason why so that I could have rectified it. I only found that out both times when I went to try and collect it. On the website it says they are accepting new patients but they don't seem able to effectively cope with the ones they already have.
GP surgery review: chapel-lane-surgery
Title: Unprofessional and unwelcoming
Rating: 1 out of 5
Visited: July 2023
Called in to drop off a sample 
Do to said to drop in before 3pm
It was 2.35pm
As I approached the desk I said I am here to drop off a sample 
The receptionist visibly looked annoyed and looked at the clock 
I explained the Gp said before 3pm
She said what kind of a sample 
I had to say stool sample in front of everyone there 
I asked if there was a problem and she sarcastically said well if the doctor said before 3 then no
I was astonished at her attitude towards me 
It was so unprofessional and made me feel embarrassed 
It’s bad enough thinking you may be very poorly without being treated like this 
The lady looked about 60 with blonde hair and a fringe
I suggest you have her not patient facing 
No people skills at all
Terrible experience
GP surgery review: christiana-hartley-medical-practice
Title: Wouldn't recommend
Rating: 1 out of 5
Visited: October 2023
My daughter, who has additional needs, got out of hospital 4 days ago, to find out her gp surgery have de registered her as a patient, meaning whilst unwell, and relying on medication and follow ups, she has to find a new gp practice asap.
GP surgery review: christiana-hartley-medical-practice
Title: Poor surgery
Rating: 1 out of 5
Visited: October 2023
Ive been registered here since moving to the area and have fortunately not had to access the practice much. However, recently, I have needed an appointment and its been hard tk get through, with very long wait times on the phone, and when you get through I have found reception staff to be slightly rude. Perhaps they need additional training in customer service.
GP surgery review: christiana-hartley-medical-practice
Title: Poor practice
Rating: 1 out of 5
Visited: October 2023
Ive had a poor experience and wouldn't recommend. Ive had issues with my medication, getting treatment for my health conditions, getting appointments and poor communication. Wish I'd registered elsewhere. No other practices in the area are taking on patients who are already registered with a gp so I cannot change gp at the moment
GP surgery review: christiana-hartley-medical-practice
Title: Poor communication
Rating: 2 out of 5
Visited: October 2023
Ive had a few difficulties recently. For example I was waiting on a referral to a private clinic, and they told the clinic I didnt want the referral, which was untrue. My medications have also been difficult to get, despite these being from a consultant at the hospital. A month ago I had an afternoon telephone appointment and they called at 11am and I missed it.
GP surgery review: christiana-hartley-medical-practice
Title: very poor
Rating: 1 out of 5
Visited: February 2023
I called and made an appointment with GP and due to the triage reasons I was advised a double telephone appointment had been booked for me (even though I am sure a face-to-face would have been more suited).  When I didn't receive the call I called the practice and was told there was no record of my appointment.  They did offer a clinician to call me, which I was most grateful for however when the clinician she was very abrupt, and not helpful at all.  If telephone appointments are the way forward it has to be realized that sometimes only. face-to-face will do the issue is of a sensitive nature with a family history which is why I have concerns.  The appointment has left me reeling with Anxiety and  still no further on with relieving my anxiety
GP surgery review: christiana-hartley-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: May 2022
I would like to Thank all the team at Christiana Hartley Medical Centre. From Booking telephone appointments and appointments. To practice Nurse visits. Also face to face consultations. These have all been professional and supportive for any of my families medical needs. You are all doing an excellent job. We truly have the best GP practice for our family.
GP surgery review: churchtown-medical-centre
Title: Never had any problems
Rating: 4 out of 5
Visited: January 2024
I have always found the reception team & all staff, doctors & nurses really helpful, friendly and willing to help however they can.
GP surgery review: churchtown-medical-centre
Title: Excellent GP
Rating: 2 out of 5
Visited: September 2023
I have visited the practice this morning and had a very reassuring, professional and kind consultation with one of the new GPs.  I have been with this surgery since 1976 and have seen many changes, from poor, inadequate and disinterested service to exemplary and life-saving attention from one of the previous GPs several years ago, who saved my sons life following a rare diagnosis.  In more  recent times, I have been shocked at the lack of medical professionals permanently on site, the difficulty in getting to see a GP which on 2 occasions resulted in 2 exceptionally long waits at A&E and the bureaucracy to navigate the imposed digital service. 
Today however, gave me a lot of hope and reassurance, the GP I saw today was absolutely wonderful and as I understand it from an equally friendly, helpful and kind receptionist -  this particular GP is permanent and not yet another locum.  I sincerely hope that the service I received today is the start of a reliable, caring and much needed practice once more, that recognises the diverse society and poplus that we are.   All patients are not "smart" savvy and I hope this surgery can accommodate all patients, like illnesses,  people's capacities and capabilities are very different and the expectation that all patients embrace the digital world is not a reasonable one!  I was unable to name the GP, as writing a review comes with rules about naming individuals.
GP surgery review: churchtown-medical-centre
Title: Very helpful
Rating: 4 out of 5
Visited: June 2023
Called in to the surgery at 11 o’clock this morning with a suspected urine infection, the receptionist was very sympathetic & professional, in no time at all I got an appointment with the doctor at 11.40. Thank you.
GP surgery review: churchtown-medical-centre
Title: Dreadful service
Rating: 1 out of 5
Visited: May 2023
It takes over an hour to get through to reception to book an appointment, may I respectfully suggest that you employ more receptionists to deal with this ridiculous problem.
GP surgery review: churchtown-medical-centre
Title: Thank you to the new practice manager
Rating: 5 out of 5
Visited: May 2023
I would just like to say thank you to the most recent practice manager. I have had an excellent experience with the new practice manager who has always been very helpful and understanding. I am confident that they would help me again if required, thank you.
GP surgery review: churchtown-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: May 2023
I always get an appointment to suit me when needed. Staff are very caring, kind and good humoured. Especially the blood team.
GP surgery review: churchtown-medical-centre
Title: A Caring Practice
Rating: 4 out of 5
Visited: April 2023
Used  e system for a problem. I was contacted within a short time
and an appointment was made which was suitable to me the next morning. Very polite and attentive doctor . After the problems we have had I feel that the practice is now much improved. Full marks.
GP surgery review: churchtown-medical-centre
Title: Great service, nice team
Rating: 5 out of 5
Visited: April 2023
Its a busy Practice but who isnt, they are nice attentive to the problem. The Doctor I saw spent a considerable time going over my history and making sure I understood the medicine I was taking. He was very thorough. Thank God for the NHS, and thank you for doing such a good job.
GP surgery review: churchtown-medical-centre
Title: Strength to strength
Rating: 5 out of 5
Visited: April 2023
Really genuinely cant fault the service, the econsult system is brilliant, when I was having some difficulty getting through, I sent a request through econsult. Two hours later got a phone from nurse, and was seeing the Doctor in the afternoon. Treated very nicely by polite reception staff and Doctor took time catching up with me properly. Excellent, and they definitely deserve to be acknowledged as an excellent example of NHS.
GP surgery review: churchtown-medical-centre
Title: Wonderful service lately, cant fault
Rating: 5 out of 5
Visited: March 2023
Been here a long time, but I have to say I have received the best care in the last few months. Staff are caring and look after your needs, medication is renewed on time, I am called proactively for my review, and the new GP's are very good. Really happy with the service I have received.
GP surgery review: cumberland-house-surgery
Title: Cumberland House
Rating: 4 out of 5
Visited: December 2023
My husband and I both got a same day appointment with a doctor within 2 hours of contacting Cumberland House. 
We saw a very knowledgeable, helpful and friendly Doctor.
The care was like being back at the old Cumberland House as it used to be before Covid.
Thank you.
GP surgery review: cumberland-house-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: October 2023
Having experienced problems with a repeat prescription  the reception and prescription team have now resolved my issue. I have received a call wothin 1 hour of spezking to the surgery from prescription department who provided a detailed explanation as to the issue. I received assistance in downloading and registering various apps and even had a follow up from reception team to advise that my prescription has been authorised and sent to pharmacy. Very impressed.
GP surgery review: cumberland-house-surgery
Title: Great service
Rating: 5 out of 5
Visited: August 2023
I had a tablet crisis, and the Cumberland House team and Pharmacy dept pulled out the stops for me, and arranged for an alternative pharmacy to supply my needs. Thank You All
GP surgery review: cumberland-house-surgery
Title: Review
Rating: 5 out of 5
Visited: July 2023
Sister was very helpful, explained everything clearly, happy to answer questions, and completed the promised follow up actions promptly.
GP surgery review: cumberland-house-surgery
Title: I would just like to say big thank you for your service
Rating: 0 out of 5
Visited: March 2023
I have two children - 5 and 2, I have always managed to get an appointment for them whenever I have called, even throughout the pandemic.  
I have even called at 12pm for an appointment for the same day. All the appointments have been face to face which is very reassuring when you have children.  
I would just like to say big thank you for your service and keep up the good practice. Majority of my friends complain about their practice, but I am always full of praise of the reception team to the nurses and doctors.
GP surgery review: grange-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
Considering the immense pressure the NHS and General Practice is under at the moment, I have received the highest service today at The Grange.
Excellent access to an appointment.
Helpful reception staff.
Lovely GP who listened and was very professional and caring .
GP surgery review: grange-surgery
Title: Not the best customer service from the receptionist
Rating: 2 out of 5
Visited: November 2022
Called the repeat prescription line I was on 
  hold for 10 mins then then cut off. Called again was on hold for 35 mins. Went into the practice to order repeat prescription.  When I askec what the issues where regarding my calls there was no attempt to apologise only told that there was only 1 member if staff upstairs. Again they could of handled it with more customer courtesay as i was made to feel it was my fault for asking why I had to come to the practice. I seemed quite an inconvenience to them. The prescription was for my elderley father. I have no issue with the medical staff at the practice but if that is the first  point of contact for the NHS then it it is sadly lacking
GP surgery review: hightown-village-surgery
Title: Poor service
Rating: 1 out of 5
Visited: September 2023
I am registered with this practice but have no information as to who owes/runs same and there is no email to contact them. On Wednesday I had a query as my repeat prescription had not arrived at the chemist,I telephoned the surgery at 3 o/c after been on the line for 30 mins gave up and walked round to the surgery to find it locked ! According to website they should be open until 6-30 , they really need to update the page to save people wasting time and money hanging on a phone that’s not going to be answered
GP surgery review: hightown-village-surgery
Title: No communication
Rating: 1 out of 5
Visited: June 2023
80 minutes after my allotted appointment time I’m currently still sat waiting. No warning of the wait when I first booked in either or I would of rearranged my appointment