janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: coseley-medical-centre
Title: Negligant
Rating: 1 out of 5
Visited: August 2022
Called surgery for my 89 year old mother with severe dementia. (1 hour in queue, then cut off. Had to call again another 45 mins in queue) She had a pain in her side. She is not unwell and was still using the toilet etc. Suspected a water infection or artheritis flare up. Didn't even get a phone appointment, had the receptionist  call me back to relay a message from the clinician. Was told I need to take my mother to a&e. I said I only want someone to check her urine for a water infection. I already had the bottles and could drop them in later. Was told they couldn't do this as she wasnt passing urine. I explained 3 times to both receptionist and eventually the clinician that she was passing urine and that I just suspected a water infection from where the pain was located so can someone please check her urine to rule this out instead of me sitting in a&e for hours with an in pain, elderly, dementia patient. After speaking to the clinician and asking for the urine test several times i was told that the surgery were refusing to do a urine test because the clinician already recommend a&e. Absolutely disgusting service. Leaving a vulnerable patient in pain, when a simple urine test that would take 5 minutes of someone's time is all that was needed. I agreed to take my mother to A&E if the urine test came back clear. Was still refused service. After 2 hours I received a text message saying sorry you have missed your appointment an ambulance has been arranged for you. What an absolute waste of resources.
GP surgery review: coseley-medical-centre
Title: Terrible.  Needs an overhaul
Rating: 1 out of 5
Visited: February 2022
No access to my doctor for a face to face since Covid outbreak.  Asked for 2 X-rays last Nov, got 1.  Called after my X-ray to ask why one hadn’t been referred.   Promised the clinician would call back.  She didn’t.  Called again for pain, got someone else.  He didn’t want to prescribe anything, told me to buy aspirin.  Kept asking me “what do you want me to do for you?”  I want you to be a doctor and diagnose me.  I want you to help me.  It’s been 3 months now since I asked to be screened for cancer and nothing.  No one knows what your talking about when you phone, even though it’s in the notes.  Cannot speak to anyone for more than one thing at a time, even though they may be related issues.  This GP surgery used to be great.  Receptionists we’re helpful and friendly, the Dr and partners were always hard working.  What happened?   As much as I loathe to, I will be raising an official complaint about this service.  I tried to complain to the receptionist about it and the answer was “Ok, thank you, bye”.  Then the phone went down.  Zero sympathy, zero empathy.  Made to feel like I’m just a pain in the behind to get off the phone asap.  Cannot express how upset and angry I am at being treated like like this.  Do not join this surgery.
GP surgery review: coseley-medical-centre
Title: Poor practice
Rating: 5 out of 5
Visited: January 2022
My elderly mother in law has tried phoning the surgery to book an appointment to see a doctor , but she is constantly held in a queue.  So she went on bus to try and see someone at surgery to be told see could not be seen that day!! She’s 84 !! . Absolutely terrible surgery when she has gone there on the bus in very cold temperatures to be told she has to return tomorrrow to see the nurse while the  admin staff sit with a cup of coffee and eating biscuits. Absolutely shocking service.
GP surgery review: lion-health
Title: Terrible practice
Rating: 1 out of 5
Visited: July 2023
I tried to get an appointment for my son for three days only to be told there were none left after phoning at 8am every morning! Full capacity and all appointments gone for the day, same old story. He has a lump on his neck and as a patient they have a care of duty to see him. We have now changed doctors as my husband  can't get an appointment now for his ear, it's an absolute joke! He has had to phone 111 who told him he needed to see his local GP and explained he couldn't get an appointment so they directly emailed the practice to sort something out. He is now seeing a paramedic to deal with his problem. The time taken when poorly to try and see a doctor is ridiculous my poor son was worried for days. I am so glad we had the option to switch doctors and go to a much better, well managed surgery but not everyone has that option. Something needs to be done for other patients to recieve better service and actually get to see a doctor when they are ill!
GP surgery review: lion-health
Title: 5* service
Rating: 5 out of 5
Visited: July 2023
Myself and my family has been with Lion Health for many years. Despite challenges post COVID, lion health staff have really worked hard to provide for their patients and meet their needs. I am so impressed how responsive this surgery is, how they listen to patients and accommodate different ages i.e there are lots of online function available to us and they have improved their telephony system (navigation) so that calls are answered in timely manner. From reception, Dr's and Practitioners has been superb, they remain professional, compassionate and kind despite looking very tired, fed up and exhausted with the demand. Thank you Lion Health you will never satisfy all patients with the changes and I know COVID has brought us new ways of working which I am sure as people we will get use to. I am impressed with your telephone system, online service and how helpful everyone has been.
GP surgery review: lion-health
Title: Terrible service
Rating: 1 out of 5
Visited: July 2023
Monday I attended a annual high blood pressure review the nurse did a fantastic job. However I also spoke about a suspected skin mole she advised me to see the chemist. Which I did straight away he advised me I need to see a doctor as could be skin cancer. So I went directly to the reception desk explained to her what had just been said obviously very worried. However she then couldn't book a appointment told me the only way was on line or Try and call via there ridiculous call centre. I've tried 5 times now on line to get a appointment each time to have the appointment not available by time I have entered what the appointment is for it is absolutely useless. Surely if a patient has a potential cancer of any sort the reception should book a appointment at the desk. Sick and tired of being told that they can't. Please please please lion health sort your selves out maybe go back to a sit and wait service and maybe have appointments available in afternoon early evening for people who work and can't actually just get to the doctors
GP surgery review: lion-health
Title: Extremely difficult to get an appointment
Rating: 2 out of 5
Visited: June 2023
The approach to booking appointments is that you have to use Patient Access to book, appointments are released at 7:30am each day, and disappear before you get chance to select them.
GP surgery review: lion-health
Title: can not get on line appoiment or telephone appoiment
Rating: 3 out of 5
Visited: June 2023
I looked at patient access on times that were stated nothing came up i tried phoning at 8 but was told queing was at capacity and to try again later how can this happen as first time i called i was told the surgery was closed i called again and was told to call back later i am not going to keep calling as i know all appoments will be gone how can calls be at capacity at 1 min past 8 thanks.
GP surgery review: lion-health
Title: I have never felt more reassured.
Rating: 5 out of 5
Visited: May 2023
The lovely Dr I spoke to this morning made me feel so reassured. This was my first appointment with Lion's Health and not only did she listen to me, she gave me a plan of action and an idea of what treatment would be should tests come back clear. With how stressed I've been dealing with my issues, I feel better for speaking to her. I have to say the receptionist that spoke to me this morning was very kind- I have rang twice and both times they've been friendly and helpful. Having just joined the surgery I find this all really reassuring.
GP surgery review: lion-health
Title: Can't get an appointment. Don't know what to do.
Rating: 3 out of 5
Visited: May 2023
Have put off trying to get an appointment for a while now as I know it's difficult, which is a factor I've always accepted, but rising anxiety means that I now can't put off seeing a doctor any longer.

Have tried phoning every morning this week at 8am but can't even get into the phone queueing system.

I understand there are only so many appointments that can be offered due to the number of GP's available but surely, if after a week of trying, I am still unable to even get through, the service is failing its patients. Much seems to have been said about the amount of people that the service caters for and the only logical response is that it seems that Lion Health is over capacity and the system unfortunately cannot cope.

I am concerned that I am now, genuinely, at a loss as to how I can get an appointment with my GP.
GP surgery review: lion-health
Title: Can’t get an appointment
Rating: 1 out of 5
Visited: April 2023
I’ve tried ringing the surgery at exactly 8am only to be told that the telephone queing system has reached capacity and to try again later and then 
you are cut off. When you try calling back, the same, you are cut off Then by 8.15am the message says ‘all the appointments are now gone’ 
How can you get a doctors appointment??
GP surgery review: lion-health
Title: Response following hospital letter
Rating: 5 out of 5
Visited: March 2023
My son has a long term condition which causes pain.  Birmingham Children's hospital pain clinic prescribed patches.  Dr at surgery responded to the letter and put prescription on repeat in a timely manner. Which has made a huge differance to my sons quality of life
GP surgery review: lion-health
Title: Reception staff
Rating: 5 out of 5
Visited: March 2023
I visited today and reception staff were helpful, polite and effective.
They advised on getting a medical form signed.
GP surgery review: cape-hill-medical-centre
Title: Extremely rude and disruptive receptionists
Rating: 1 out of 5
Visited: December 2022
The receptionist was extremely rude at 16.20 today 21/12/22. I urgently need a Mat1B form for my employer as I am 25 weeks pregnant. I’ve  Requested this from the midwife and the GP and both are being completely non-responsive and transferring responsibility. Due to their negligence I am now under extreme stress as a pregnant woman. This is completely unacceptable and disappointing. I’m struggling to understand why you employ receptionists who cause disruptions and complications to customers who are already facing serious health problems .
GP surgery review: cape-hill-medical-centre
Title: Terrible experience
Rating: 1 out of 5
Visited: October 2022
The  receptionist is extremely rude and abrasive. He walks away from customers as they address him. I greeted him and he literally walked away as I was talking, returned 5 minutes later and abruptly asked what I wanted. 
He refused to hand my mother a doctor's note addressed in her name. He even opened it before her and threw it at her, demanding that she read it whilst withholding the envelope. He should not be in a front-facing role and he definitely needs behavioural training. He also doesn’t answer the phone so booking an appointment is almost impossible. It is not acceptable to have such an obnoxious and socially inept individual organising a medical centre that involves potentially life-threatening cases.
GP surgery review: cape-hill-medical-centre
Title: Frustrating
Rating: 1 out of 5
Visited: September 2022
Frustrated by the fact that the online booking system for appointments is still suspended and there is no other option other than phoning at 08.00. One size doesn’t fit all. Lack of patient consideration and continuity of care.
GP surgery review: cape-hill-medical-centre
Title: Rude receptionist
Rating: 1 out of 5
Visited: August 2022
I called the reception as I had booked a morning phone call appointment and no one had called me by the afternoon. I am hard of hearing so was battling to hear what the lady was telling me on the phone and asked her if she could speak to my daughter. She was very rude and abrupt with me and complained that she would have to repeat everything she had said to me. When my daughter spoke to her she then asked what my daughter wanted her to do about the fact that I hadn’t received a call. We were both so shocked at how bad we were treated on the phone and it made me feel really upset that she was getting angry for having to repeat herself when I cannot help that I have I can’t hear properly, I already wear hearing aids for this. 
I’m shocked at how rude someone can be working in the reception area.
GP surgery review: cape-hill-medical-centre
Title: Awful reception staff! impossible to get an appointment
Rating: 1 out of 5
Visited: June 2022
The reception staff at this practice are arrogant, rude and simply of no help to patients whatsoever. its unfortunate as the doctors and nurses are amazing. 

it's impossible to get an appointment, and they insist that you disclose your medical needs to them first, and then after all that they are still of no help. they would much rather direct you to A&E or a walk in clinic. it's people like this that are putting the strain on the NHS when they ask patients who genuinely need a gp to instead waste A&E resources who should be dealing with life threatening incidents. whenever I've been in the surgery it's empty, yet when you call for an appointment there is never one available. its impossible to even get get telephone consultation, a 5 minute conversation with a doctor on the phone is too much to ask from this practice. what baffles me is why is this practice open if it can't serve its patients?! 

from all the reviews it's evident that this is an ongoing problem and one that seriously needs assessing and changing. reception staff seriously need to learn people skills or replacing altogether! they need a better system to make appointments available and accessible for when the patients need.
GP surgery review: cape-hill-medical-centre
Title: All staff have terrible attitude
Rating: 1 out of 5
Visited: June 2022
Trying to get an appointment is a joke. I tried many days with no success, the receptionist have an attitude and seem to want to stop patients speaking to the Dr. I don't understand how I can call at 8am exactly and still get the message that there are high call volumes and my place will be saved in the queue, but I don't get a call back for 2 hours by which time there are no appointments left. When I have expressed it is urgent the receptionist said "well urgent or not call back tomorrow". I gave them the benefit of doubt due to Covid but they are milking it now.
GP surgery review: cape-hill-medical-centre
Title: Awful receptionists staff needs firing
Rating: 1 out of 5
Visited: June 2022
what absolute shambles! After being on hold for over 2 hours from the minute phone lines open only to be told for someone who is heavily pregnant and having difficulty to walk and stand to stand outside the surgery from 7.30 onwards to book an appointment! 

without divulging too much sensitive medical information I explained to the reception staff soem of my issues and that I need to be seen by a doctor, I'm happy for a telephone consultation if they don't have appointments and he says "oh yeah I remember you from yesterday bye bye" and hung up! 

this is just utter disgusting! the receptionist staff at this practice need firing! they firmly believe that they have the same authority as a doctor.
GP surgery review: cape-hill-medical-centre
Title: Absolutely awful
Rating: 1 out of 5
Visited: March 2022
Been calling everyday at 8am. On hold for over an hour and a half to be told no appointments and to call back tomorrow as 8am. Day 6 of trying to get an appointment. How am I supposed to get an appointment if its the same outcome everyday? Can't keep spending 90 mins a day when I'm at work on hold for nothing.
GP surgery review: cape-hill-medical-centre
Title: Frustrating appointment system
Rating: 3 out of 5
Visited: February 2022
Impossible to negotiate the appointment system if you work and can’t wait in the queuing system from 8am. It’s far easier to get an appointment at the vets!
GP surgery review: cape-hill-medical-centre
Title: Follow up appointments
Rating: 3 out of 5
Visited: February 2022
I have been contacted by the practice to make an appointment following a blood test. However, this has proven difficult as there is no provision to do so other than join the 8am lottery of the queuing system. This is extremely difficult for those that work, and from previous comments this is a common issue. What I find particularly frustrating is that the website says that patients should be able to get an appointment in advance and that it recommends speaking to the same GP during an episode of treatment. Obviously this isn't my experience, along with other patients at the surgery. I would welcome talking to the practice manager about this matter. I given feedback via the website and emailed the surgery expressing my need to talk to them. Hopefully this will happen soon.
GP surgery review: hill-top-medical-centre
Title: Great staff so helpful and caring.
Rating: 5 out of 5
Visited: October 2023
Brilliant experience today. Reception girls was so helpful. The doctors was very patient and took the time to show me pictures and help me understand. Thank you
GP surgery review: hill-top-medical-centre
Title: Positive experience.
Rating: 5 out of 5
Visited: October 2023
Excellent experience today, as has been my experience since joining the practise 2 yrs + ago.
The staff always try their best to accomodate often under challenging circumstances but always come through in my personal experience.
Thank you to all for all you do.
GP surgery review: hill-top-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
I have been with have been with this practice for several years and can highly recommend it to anyone wanting to sign up with a reliable , caring  and understanding group of Gp's 
I especially love the communication channel. For example  receiving texts as-reminders. It's excellent. 
Had my first face to face appointment with my GP since Covid. 
I came away after my consultation feeling very happy and assured knowing that my concerns were being dealt with. 
The GP I saw was very friendly, caring knowledgeable, professional and listened attentively to my concerns. I did not feel rushed.
GP surgery review: hill-top-medical-centre
Title: Appointment
Rating: 4 out of 5
Visited: October 2023
Todays experience was one that was a complete pleasure, had a telephone appointment, on request was offered a face to face which answered all of my concerns. Extremely helpful.
GP surgery review: hill-top-medical-centre
Title: Excellent prompt service
Rating: 5 out of 5
Visited: September 2023
I had a very good experience when my son became suddenly poorly. Went in to ask for an emergency appointment and my son was seen and prescribed the appropriate antibiotics within the hour. The doctor was very helpful and kind towards my son who does get anxious around Medical professionals due to a hospital stay. Overall an excellent and efficient service thank you
GP surgery review: hill-top-medical-centre
Title: My experience
Rating: 2 out of 5
Visited: September 2023
I have found it very hard trying to get an appointment to see a doctor.
It can be really upsetting when you are on hold for so long only to be told time after time there's no appointments "if it's that bad go to a walk in" how ever they couldn't help me either as they told me I needed a referral from my doctor for them to investigate my pane.
Today I did get an appointment it was a call back  I did feel that the doctor is going to do all he can to get to the bottom of my pane and for once I didn't feel fobbed off with pane killers hopefully I will have a better experience with my GP from now on.
GP surgery review: hill-top-medical-centre
Title: Brilliant practice and doctors
Rating: 5 out of 5
Visited: September 2023
My daughter who's disabled has always been treated very well and gets seen straight away as appropriate to her needs my whole family have been using this practice since they opened there trustworthy and highly recommended
GP surgery review: hill-top-medical-centre
Title: Doctor
Rating: 4 out of 5
Visited: September 2023
The doctor my son saw gave a good examination and was very personable. Every time my son has needed an appointment he has been seen. 

The system of phoning at 8 am is flawed for working people as it usually takes hours to get through.
GP surgery review: hill-top-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
I had a telephone conversation and after still feeling unsure of the doctor invited me into surgery. He ran a test and physically checked me over as well as answering any concerns, I had overall leaving me very satisfied and reassured.
GP surgery review: hill-top-medical-centre
Title: Awful just no help at all
Rating: 1 out of 5
Visited: September 2023
I went to this practice as my closest and usual practice but since moving to uni couldn’t get in. They never made me aware I could be a temporary patient of theirs it was my uni doctor who had told me and then when I asked them they just made excuses and told me to go to a walk in center. My uni doctors wanted me seen as they were worried and this practice couldn’t have cared any less about my well being and to the receptionist I spoke to today she was beyond disrespectful to me to the point mid conversation she walked off to go and talk to a member of staff I’m beyond disappointment as I just want to feel better I would never go there again as you have to book an appointment for an illness before even getting I’ll
GP surgery review: great-barr-practice
Title: Complaint
Rating: 1 out of 5
Visited: July 2022
Appalling service you carnt get through on the telephone and rude receptionist.  Can never get to see a doctor.
GP surgery review: great-barr-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
I wanted to recommend my social prescriber to anyone who is going through difficult time in there life I wanted to take a moment & let you no my social prescriber has given me a reason to focus on my life & really appreciate when they call me they are very professional in there job &  make you feel that they are here to help you in your difficult times thanks you for all your comforting words of kindness really appreciate it thanks
GP surgery review: great-barr-practice
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: July 2022
After trying for several days ringing at 8am for an appointment only to always be call number 28 in the queue, and waiting for half an hour to be told no appointments left, I registered on line to try a different approach only to find no appointments available within 2 weeks , it appears you cannot book and appointment at this surgery, it’s a joke !!!!!
GP surgery review: great-barr-practice
Title: Social presciber
Rating: 5 out of 5
Visited: June 2022
I have an absolutely fantastic GP......but unfortunately.....I haven't been able to make an appointment to see her in over 12 months. As a mental health sufferer.......I would have been dead by now....but thanks to my weekly calls with my social presciber.......this is not the case. Thank you for listening to me week by week......even if I did say things to upset you whilst not having full consciousness. You've been amazing.....a breath of fresh air..and I hope that all future sufferers have an.opportunity to work with you xxxxxxx
GP surgery review: great-barr-practice
Title: Poor service
Rating: 1 out of 5
Visited: June 2022
Unable to get through on telephone service, was 26th in queue on the phone and when it got answered was told to ring 111. I would not recommend this surgery to anyone and am seriously considering leaving.  Total shambles.