janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: readesmoor-medical-group-practice
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
Earlier this year I experienced worrying symptoms in my throat. Rang the doctors, doctor rang me within 10 minutes, face to face appointment an hour later. Was given urgent referral. All organised efficiently. Cannot fault how I was treated.
GP surgery review: readesmoor-medical-group-practice
Title: Very difficult to contact
Rating: 3 out of 5
Visited: January 2023
I do understand the pressures you currently face. I needed a consult with a GP, can't access online services (yes I understand you are busy and have temporarily shut your online triage) so I consulted 111, who advise book a GP appointment.
I then ring the surgery, listen to the speel, your extremely busy, get put in a queue I am 1st in said queue straight away..  then get another automated message "we are too busy to answer the phone we are dealing with poorly patients blah blah blah .. very sorry ... you then end the call.
I try again later as recommended....
What on earth do I need to do to get a gp review, do I physically have to attend the practice because on your website it says don't do that.
Please improve your access because right now I'm stressing and don't know who I am supposed to turn too so I'm writing this on here in case you might actually read it.
I know it's busy and yes it's stressful and yes there is staff sickness ect ect but when you say only contact us if its a medical urgency then you fail to be contactable that's a bit rubbish really and people will likely become more poorly or even die.
GP surgery review: readesmoor-medical-group-practice
Title: Poor service
Rating: 2 out of 5
Visited: December 2022
Request for medication increase, requested by consultant, not acted on on for 8 days. Nothing was done. I ended up contacting the consultant's office and sorting the query out myself.!!! Admin staff not prepared to be proactive on behalf of the patient. Poor service.
GP surgery review: readesmoor-medical-group-practice
Title: Not how it's supposed to be.
Rating: 1 out of 5
Visited: October 2022
Left with the feeling of just being a nuisance, feel sorry for patients here, no wonder good staff are leaving NHS in droves! Reception seem not to care or have given up.
GP surgery review: readesmoor-medical-group-practice
Title: poor service
Rating: 1 out of 5
Visited: September 2022
Always a queue on the phone lines and having to wait over 30 mins to speak to receptionist and now being told after waiting that we have to fill an online form which is open 6am to 4pm for someone to come back to you the same day …….. unfortunately at 2pm (when I rang)  they have closed the system so cant fill the form out and now have to wait again. This is a terrible surgery with poor communication and very unhelpful staff and you can never see anyone. I will be looking for a new surgery and just wish readesmoor would sort itself out and deal with patients appropriately.
GP surgery review: readesmoor-medical-group-practice
Title: shocking!
Rating: 1 out of 5
Visited: July 2022
I repeat what everyone has said about this practice.

I had surgery 10 days ago and they can't find any information about it. I'm supposed to have had a blood test last week but they won't give me one. 

For some reason they have now lost my email address. 
The lack of communication is shocking.
The new online service is shocking.

it's not difficult reading emails.

before surgery I never spoke to a doctor about my results, just alot of receptionists. (which isn't completely their fault).

I still don't know who my doctor is.

As soon as I get this blood test sorted out I will be leaving and finding another GP.
GP surgery review: the-health-centre-(holmes-chapel)
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Responsive, caring and a professional practice. The clinicians I have met really listen to my concerns. The service they offer is fast and efficient with rapid access to appointments. The reception staff always seem friendly and helpful.
GP surgery review: the-health-centre-(holmes-chapel)
Title: Awful experience
Rating: 1 out of 5
Visited: November 2023
The reception staff at this practice are entirely without the skills required in a general public facing role, let alone one with patients who are in need of medical care and are likely to be vulnerable. No empathy. Extremely poor passive aggressive general attitude. After 20 minutes trying to simply drop off a sample as requested by the GP I left in tears and my chronic symptoms have worsened as a result of the stress generated by the encounter with staff at this practice
GP surgery review: the-health-centre-(holmes-chapel)
Title: Efficient and Helpful
Rating: 5 out of 5
Visited: September 2023
I contacted the practice online yesterday early afternoon as I had an infection in my finger that was quickly worsening - and they got back to me within a couple of hours for a late appointment with a paramedic.  The appointment ran on time, I was able to get a prescription for an antibiotic (the medic even ran out to my car to bring it to me as it came quicker than expected!) and despite the dispensary closing just as I was leaving they went out of their way to fill it for me so I could begin treatment right away instead of having to wait until the next morning.  The quick response, kindness and care is much appreciated.
GP surgery review: the-health-centre-(holmes-chapel)
Title: Thorough and rapid treatment
Rating: 5 out of 5
Visited: August 2023
Following a thorough and empathetic investigation and review of my symptoms by an excellent locum doctor on 31st August, blood tests were ordered. They revealed a possible life changing condition which needed immediate hospital admission.The practice Gp facilitated this with great speed , efficiency and reassurance which enabled me to gain rapid admission and effective hospital treatment.
Both doctors calmly took control of the situation which greatly relieved my high level of anxiety . I cannot thank them enough.
GP surgery review: the-health-centre-(holmes-chapel)
Title: Bad Practice
Rating: 1 out of 5
Visited: May 2023
Visiting the nurse for my once a year ‘check up’ I was told the doctor would like to make a telephone appointment with me to talk about my heart and cholesterol. I agreed and would be available at a convenient time to fit in with the doctor. After much searching on the computer the nurse apologised when telling me that she was unable to find a telephone appointment available in May or June. During discussion she also told me that none of the doctors worked full time, also the work at the surgery had deteriorated over the years.
I feel that this Health Centre is not doing what an NHS surgery should be doing or even caring.
GP surgery review: the-health-centre-(holmes-chapel)
Title: A quick and efficient response .
Rating: 4 out of 5
Visited: April 2023
I was able to see a doctor this morning about an hour after initially speaking to a receptionist. She was pleasant and helpful as was the doctor . I had a brief phone call and then a face to face appointment shortly after. A positive experience all round . Thank you .
GP surgery review: the-health-centre-(holmes-chapel)
Title: Blood Test
Rating: 2 out of 5
Visited: March 2023
I was informed that i was due for my yearly Blood test which i made an appointment, after having the bloods taken i have heard nothing nor called in for a review even though i am on blood thinning tablets along with others which have not been checked for some years, is this normal practice.
GP surgery review: the-health-centre-(holmes-chapel)
Title: Terrible
Rating: 1 out of 5
Visited: February 2023
Everything at this practice is for the convenience of its staff or doctors, not for the patients. From the carpark mainly being for staff and doctors, to the fact you can't make appointments while you are at the practice, even if you have just seen the doctor or nurse. You are forced to ring up and wait for between 20-30 minutes on the phone. You can no-longer use the online triage system as it seems people were putting urgent issues on there. This was supposed to be back working in the new year. Therefore the phones are once again clogged. The reception staff are often rude and you are made to feel that they are doing you a favour by 'helping'. The practise manager is invisible and non-contactable unless to won't to write in. They often close for 'staff training', often for the whole day. You can also receive a text informing you that they are at 'full capacity' and not to contact them unless it's 'urgent', this can happen several times a week. This is also used when doctors, nurses or staff are 'poorly', its pathetic. On their long introduction message when you call you are told 'if the matter is urgent, goto A&E! They are still harping on about covid and 'through the pandemic'. They don't have anyone to preform asthma reviews but still write to you to make an appointment, again wasting your time, 30 minutes waiting on the phone. All this means you don't want to contact they, I have put off many health concerns, i tried to address these recently but the experience is horrible and you are made to feel like they are doing you a big favour by just seeing you. As a result they are not fit for purpose. If you can, go somewhere else it can't honestly be worse.
GP surgery review: the-health-centre-(holmes-chapel)
Title: Superb care and service
Rating: 5 out of 5
Visited: December 2022
Had a very positive experience today at my 4pm appointment for a coil change. Superb level of care and sensitivity. Cannot fault the Doctor or supporting nurse. Thank you for your patience and understanding. Kindest regards
GP surgery review: the-health-centre-(holmes-chapel)
Title: Brilliant
Rating: 5 out of 5
Visited: November 2022
Had to call the surgery twice this week which is not usual for me.  Both times I was dealt with politely by the reception team because I needed help after the designated cut off time for online triage (which has also been brilliant in my experience). Very efficient service and two very helpful GPs to whom I am very grateful. Thank you!
GP surgery review: grosvenor-medical-centre
Title: Dreadful Practice
Rating: 1 out of 5
Visited: October 2023
Just a few of the issues are listed below but I would go somewhere else if you care for your health.

1. If you accidentally cancel the appointment they immediately give it out to someone else 
2. The only way to get an appointment is to cal at 08:30, not doable if you work the standard 08:30 to 17:00
3. The doctors do not want to see you face to face. 
4. Receptionist are lovely in person however not great on the phone
5. You have to fight to get important medical documents signed
GP surgery review: grosvenor-medical-centre
Title: Useless
Rating: 1 out of 5
Visited: July 2023
Impossible to see a doctor, receptionists are actively unhelpful; essentially they don’t want to be there and they don’t want you to be there either. They are telling us we need private healthcare because they don’t offer healthcare anymore.
GP surgery review: grosvenor-medical-centre
Title: Results from ultrasound
Rating: 1 out of 5
Visited: February 2023
I had an ultrasound appointment on the 31st January and was told I would have my results back in 3-5 days. I have just called on Monday the 6th Feb to be told that yes they have my results but cannot discuss them until the 17th Feb. I’m sorry but when you don’t know what’s wrong with you and the only thing to put your mind at rest is the results which they have, I can’t know about them until over 2 weeks later! Horrible
GP surgery review: grosvenor-medical-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: October 2022
I've been calling for over two months to get an appointment. I've been given antibiotics without seeing anyone, which haven't cleared the problem. I have asked a pharmacist if their is anything I can buy over the counter.  He advised me to see a GP frustrated!!  as I'm going round in circles.  I work full time so can't call at 8.30am and when I have tried it always engaged, by the time I leave work and call there are no appointments left.  Nothing to book on line and I've even tried the email booking service which says someone will reply in two days, they didn't.  The practice needs a complete overhaul I wouldn't recommend.
GP surgery review: grosvenor-medical-centre
Title: Locally known for poor performance
Rating: 1 out of 5
Visited: September 2022
Don't expect to make an appointment with a doctor face to face, it's highly unlikely. They are effectively an overwhelmed call centre.
"we are experiencing an unprecedented number of calls" has been the standard reply to any complaints since well before the recent pandemic. It has becomes obvious to many who try to use Grosvenor that the system is broken but this appears to be irrelevant.
GP surgery review: grosvenor-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: August 2022
Best GP practice I have ever used. Had one midwife for entire pregnancy and beyond, caring doctors, have always been able to get a fast appointment when urgent. Recently it has been challenging to book non-urgent appointments but think this is due to COVID/NHS underfunding rather than the practice.
GP surgery review: grosvenor-medical-centre
Title: Wonderful GP Practice
Rating: 5 out of 5
Visited: June 2022
A truly wonderful surgery. Thankyou so much for your kindness, compassion and efficiency during my mental health crisis and signing up during it as a new patient. It was all fully completed within an hour, and due to being agoraphobic and not able to leave my home, you have done everything & my prescription deliveries online without any problems. 
I cannot recommend highly enough for the professionalism, kindness and adapting to support my current needs.
GP surgery review: grosvenor-medical-centre
Title: Awful Service
Rating: 1 out of 5
Visited: May 2022
The receptionists are so rude when you finally get through. Made it clear i had been phoning since 8:30 on the dot and she just kept telling me to call back at 8:30 tomorrow. Would give it 0 stars if i could.
GP surgery review: grosvenor-medical-centre
Title: Thought it was bad but now it is worse
Rating: 1 out of 5
Visited: April 2022
GP sent me for a routine blood test following on got a letter to book an appointment, quire worried really. Tried for 4 days to get through starting at 8.30 as instructed tried all day on the tuesday after bank holiday 45 minutes on the phone third try. Got through and was told to phone up ay 08.30 in the morning I tried to explain my issues she just kept repeating 8.30 in the morning. I am quite concerned about what the issue is with my bloods and I cannot get an appoint to speak to a clinician. Thats not the caring NHS I have known all my life.
GP surgery review: hungerford-medical-centre
Title: unacceptable appointment system
Rating: 1 out of 5
Visited: January 2024
I phoned five times trying to make an appointment. I was told no appoinments had yet been 'released' and the fifth time (less than an hour after the fourth attempt) that all apointments had 'gone'. 

It seems that available appointment times and dates are made available ('released') at unpredictable times , and are then quickly snapped up by those lucky to phone at the right time. This is unacceptable. It is  a failure to serve the public. One feels one is kept dancing on a string at their pleasure. It is stressful and humiliating, especially for someone feeling ill and needing a doctor.

I've been a patient here for 37 years and it used to be good. This apppintment system is a failure and needs changing.
GP surgery review: hungerford-medical-centre
Title: Bad Communication
Rating: 1 out of 5
Visited: December 2023
I rang up to check whether an appointment made by a text message was a face-to-face appointment or a phone call as it did not specify on the message. I rang the surgery up to check within minutes and they said they needed to check and told me it was a phone call appointment. Over an hour later I still hadn’t had a phone call and rang the surgery up to check. They told me it was a face-to-face appointment, even though I told them I had rang earlier on to be told differently. The admin made out there was nothing in the “notes” and made out I should have assumed it was a face-to-face. I now have to go through the whole triage system again in the afternoon- hoping I can get another appointment because of their bad communication and lack of accountability in just admitting they’d got it wrong and apologise.
GP surgery review: hungerford-medical-centre
Title: Appointment booking process
Rating: 4 out of 5
Visited: October 2023
Following the triage and online booking process, which wouldn't allow an appointment to be booked, waited on hold to speak to a receptionist at 10am. When spoken to advised morning appointments for the following Monday hadn't been released yet. Just ring back at some time later to see if any had been released and were available. Pretty shoddy system and useless if you are working and cant keep making a phone call. This system lets down the staff and patients at this other wise great practice.
GP surgery review: hungerford-medical-centre
Title: Dismal
Rating: 1 out of 5
Visited: October 2023
Two lengthy phone calls and two emails  trying to secure an appointment for my daughter, which I had to practically beg for, appalling, even the receptionist I was speaking to agreed.  I did eventually get an appointment, though i felt I had to fight and justify my reasons for wanting to see a gp.The appointment booking system is floored, particularly if you work and aren’t able to spend the day continuously running the gauntlet trying to get through on the phone only to be told, appointments haven’t yet been released, call again later. They cannot or choose not to let you know when appointments are likely to be released. Shambolic and shameful lack of service and empathy. Reminiscent of “Not the 9 o’clock news hospital bed sketch”
GP surgery review: hungerford-medical-centre
Title: Appointment system failure
Rating: 1 out of 5
Visited: October 2023
When you finally pluck up the courage to make an appointment which has taken all my mental strength to call then get told either no appointments have been released yet, call back in two hours or go on line but it’s only within certain time slots in the day. This was a great practice even in Covid it worked well but not now. I have no choice but to change GP to get an appointment and the service back again rather than being spoken to by a receptionist who has no empathy at all.
GP surgery review: hungerford-medical-centre
Title: Unacceptable
Rating: 2 out of 5
Visited: October 2023
After following the text message process, which is a poor show in itself, I was told I needed to see a GP, the following day I called every 20/30 minutes to book an appointment only to be told each time they hadn’t been released for the following Friday, one week away. 4.20pm I called again for what felt like the 100th time that day to be told all appointments for the following Friday had gone, I explained I’d call literally every 20/30 minutes that day to be then told only 4 appointments had been offered. I explained I was unable to spend another day calling them due to working full time, Monday to Friday, I was then told by the Receptionist, that unfortunately that’s the way it is, they don’t know when the appointments are released and they currently have a shortage of staff due to illness and was unable to help me further.
GP surgery review: hungerford-medical-centre
Title: Impossible Appointment System
Rating: 1 out of 5
Visited: September 2023
Impossible to get a general appointment at this surgery due to the random nature of 'electronic appointment release' they operate. Spent 2 days and 8 hours trying to get one and not succeeded, surely there must be a more patient friendly system than this, no wonder metal health issues are on the increase. This surgery does not want to see patients and should be taken to task over it.
GP surgery review: hungerford-medical-centre
Title: Getting impossible to see doctor
Rating: 3 out of 5
Visited: September 2023
I have been trying all week to see or talk to a doctor after having operation 
I need to check thing out to see All is well and what tablets to still after trying again all day iwas then told to try Tuesday and phone put down as she said i was shouting which i was not
GP surgery review: hungerford-medical-centre
Title: Appointments system an utter disgrace
Rating: 1 out of 5
Visited: September 2023
When will you read the reviews & take note of people’s frustration regarding the booking system? 

It is nearly impossible to get an appointment unless you ring up throughout the day. I work full time & have a variety of other commitments, which make this nearly impossible. Do you not understand the amount of stress & anxiety this causes people who are already struggling? 

What will the practice change this ridiculous system!
GP surgery review: hungerford-medical-centre
Title: stressful trying to get an appointment
Rating: 2 out of 5
Visited: September 2023
Saw doctor, who was brilliant, very thorough, compassionate and caring.  The doctor asked me to make an appointment to review how the proposed treatment was going, discuss test results and proceed to referral to a specialist.  Due to the sensitive nature of my problem I felt relieved and reassured to be able to build trust with this G.P.
Unfortunately this all changed when trying to make the said appointment.  Being repeatedly told to ring back at certain times which are impossible due to work and family commitments.  I am still trying to get an appointment and the stress of battling through this useless, random, patient UNfriendly system is greatly exacerbating my symptoms. I agree with others who have expressed there is no wonder mental health issues are increasing when it is so extremely difficult to access care.
GP surgery review: rope-green-medical-centre
Title: Always Dissappointing
Rating: 1 out of 5
Visited: November 2023
Offered counciling to my wife after going through a traumatic experience. They offered it 2 weeks ago and then proceed to leave her waiting over an hour waiting for her appointment. Its really not good enough, how can you ring someone to book an appointment knowing full well its a sensitive subject to then leave her waiting over an hour after work into the night time with no explanation. When my wife eventually goes to the receptionist the excuse is 'we're busy', well then don't offer a service you can't provide! Then to be told the next appointment is 4 weeks away! Horrible experience yet again at Rope Green
GP surgery review: rope-green-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: October 2023
Both myself and my husband have recently had great service from the reception team through to the nursing and well being team. Very prompt and professional at all times. Thank you
GP surgery review: rope-green-medical-centre
Title: Impressed with recent contact with the practice
Rating: 5 out of 5
Visited: June 2023
Not registered at the practice myself, but I recently needed to arrange a fairly urgent appointment for an elderly relative. Clear and helpful advice from receptionist on first encounter. The following day, another pleasant receptionist arranged a face to face appointment precisely as hoped. GP appointment led to a prompt and appropriate hospital referral, which has made a big difference to my relative’s confidence in dealing with symptoms and diagnosis. Delighted with courteous and efficient responses from all practice staff encountered. Keep up the good work.