janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lambourn-surgery
Title: Very Upsetting Experience
Rating: 1 out of 5
Visited: June 2022
It pains me to have to leave a less than positive review of the experience I had at Lambourn Surgery this morning.  I have been a patient here for nearly 30 years.  It used to be excellent, but now sadly falls very short on patient experience.  I had two conditions that I wanted to discuss.  I completed the online forms, one for each condition.  I never said either were an emergency and I have no idea how you decide what is an emergency or not, and I do not know how you communicate the email/form I completed to the doctor who saw me. I was sent a message on my phone and an email saying I had been sent an email with an urgent message from my GP on it.  I opened that email to see I had been given an appointment at 11am.  On the online forms I was asked when it would be convenient to see someone if necessary and I had said afternoons after 2pm.  Be that as it may, I decided to go to the surgery for 11am.  I was there at 10.55am.  The computer booking in system which patients use themselves was not working, so I and another two patients, waited at reception for someone to speak to us.  A member of staff eventually came to the reception area and talked over the head of the woman on a PC and phone at the desk. I waited until 11.30am to be seen.  I had seen the same doctor in May due to severe asthma and this was one of the reasons I needed a further consultation, but having found some tablets myself over the weekend, that I had been prescribed in 2019, the condition had improved slightly, which is why I didn't consider it an emergency, but just needed to ensure I had done the right thing taking the tablets and to ask if there was anything else to do.  I have an asthma check booked for 6th July.  The Dr was very brusque and when I tried to explain something else about my asthma (a clicking in my chest) she said would I stop adding things in to the consultation, she was the doctor that had to see people in an emergency and she had 40 people to see and did not have time for me to add things in. 
I can't go into the full details here as there is not enough space but she was so rude to me in the way she spoke, I left in tears.  As I left I said to her I was sorry if she felt I was a nuisance asking her questions but that as a patient I did not understand how she had not seen my online forms, that would have answered her questions.  She said that was why she was explaining that she was for emergencies only.  I was made to feel nothing short of a complete nuisance that should not have been at the surgery at all.  As a patient, I have no control over your administrative functions and no understanding of them, but I would have thought it a good idea for the GP seeing a patient to see what the patient had put in the online form.  Also, a patient needs to see a doctor because they feel ill.   The last thing they need is the doctor's stress being put on to them.  Maybe the doctor needs support herself if it means she cannot control how she speaks to a patient.
GP surgery review: lambourn-surgery
Title: Good practice
Rating: 5 out of 5
Visited: March 2022
I have always been seen if necessary, the same day if needed and always been treated very well, sometimes all you need is a phone call . Things are different,
but this is still a great practice , and should be appreciated.
GP surgery review: lambourn-surgery
Title: Amazing
Rating: 5 out of 5
Visited: January 2022
The whole team are absolutely fabulous. They couldn't be kinder or more efficient. We have moved a few times over the last 5 years and have experience with 3 different practices, and the Lambourn Surgery are far and away the best!
GP surgery review: chapel-row-surgery
Title: Exceptional care from the non-medical team.
Rating: 5 out of 5
Visited: June 2023
Yesterday afternoon, 15/06/23, I arrived at the surgery in great pain following minor surgery undertaken by another care provider. I would like to thoroughly thank the ladies of the pharmacy and the reception team who went out of thier way to provide me with access to care in a avery efficient, caring, empathic and speedy manner. I am so grateful. 

I'd also like to thank the on-call paramedic who looked after my needs, and again, went that extra mile to ensure that I recieved the care that I needed. Thank you so much for your help.
GP surgery review: chapel-row-surgery
Title: Great service
Rating: 5 out of 5
Visited: February 2023
Apart from general repeat medication (always ready when required), general medical services are professional and reassuring. Also, requests for GP endorsements for various non-medical certificates (licenses etc) are delivered promptly.
GP surgery review: chapel-row-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: October 2022
Dear Team,
I just wanted to say thank you for an outstanding service. I have needed to contact the surgery for both admin requests and for GP reviews and support. It is a very efficient practice, very helpful and provides timely and great care. I am a NHS worker myself so I know the pressures primary care are under. Well Done.
GP surgery review: chapel-row-surgery
Title: Really excellent service. I could not fault it
Rating: 5 out of 5
Visited: July 2022
I telephoned on Monday morning 4th July and explained my problem to a most helpful receptionist. I was advised that a doctor would ring me back and she did. I was seen later in the day.
GP surgery review: chapel-row-surgery
Title: Great practice - super helpful
Rating: 5 out of 5
Visited: February 2022
I had a query regarding my sons records. The practice have helped with each of my enquires, the staff have been kind, courteous and nothing has been too much trouble. A great practice with great staff.
GP surgery review: the-boat-house-surgery
Title: Phenomenal surgery
Rating: 5 out of 5
Visited: February 2023
Am aware of well reported strains on GP surgeries. However, this practice is run so phenomenally well, the patients aren't made aware of those strains. Reception team do a fabulous job of knowing when an appointment is needed imminently and when it can be entirely reasonable made for a later date. All staff whether clinical or not, are polite, professional and efficient. We feel genuinely lucky to be patients at such a well run practice.
GP surgery review: the-boat-house-surgery
Title: New Patient
Rating: 5 out of 5
Visited: October 2022
What a lovely experience it was to speak with the surgery today. Newly registered I couldn’t have asked for more. Such a kind and helpful receptionist who sorted all my queries.
GP surgery review: the-boat-house-surgery
Title: Professional, caring practice team
Rating: 5 out of 5
Visited: July 2022
Everyone, from the front desk team to GPs to nurses to dispensary team are caring, professional and compassionate. I have been with this practice for several years and the team is consistent in providing a high quality service to patients. I cannot praise the practice team highly enough.
GP surgery review: theale-medical-centre
Title: Poor Practice
Rating: 1 out of 5
Visited: June 2023
Waited 2 months to see GP face to face to be told I missed appt as time was 1 hour before this was not what I was told.  Receptionist unhelpful and rude.  No offer of help or advice just you missed appt.  I told them I would now have to go to A & E and use their resources as no help given.
GP surgery review: theale-medical-centre
Title: first appointment
Rating: 5 out of 5
Visited: February 2023
The first good news was I was able to get an appointment within 2 weeks. I was seen on time. The doctor treated me like a human being and then carried out the refferal as discussed and am now awaiting a hospital appointment. One week later I had to attend a check up on my Rhumatoid Arthritis treatment and saw a different doctor who was also great to talk to and we agreed a plan going forward.
GP surgery review: theale-medical-centre
Title: Disappointing
Rating: 1 out of 5
Visited: October 2022
I contacted my GP for some antibiotics for what I believe to be tonsillitis. The GP called me and I missed the call. I called straight back - had to wait for half an hour to get through to a receptionist who told me she would ask the doctor to call back. I spend the afternoon waiting - even organising for someone else to pick up my child as I didn’t want to miss the call. They didn’t call me - so I then spend another 25 minutes on hold to get through to a receptionist who said that the GP probably wouldn’t call.

This is incredibly frustrating - if they had just said that they won’t call back then I could have made alternative arrangements - spoken to my insurance provider or contacted a private GP. 

I’m disappointed with the poor communication and the fact that I couldn’t pick up my child for fear of missing the call. It is also now too late for me to contact a private GP - and so I will need to wait until tomorrow when I am really unwell.
GP surgery review: westongrove-partnership
Title: Wonderful paramedic
Rating: 5 out of 5
Visited: July 2023
The paramedic visited me due to me being unwell for some time.  He was very thorough in all aspects and very pleasant too.  A wonderful paramedic and great service.
GP surgery review: westongrove-partnership
Title: Complete lack of initiative and people skills
Rating: 1 out of 5
Visited: April 2023
Not for the first time, I telephoned regarding a small child and was met with indifference and contempt.
The receptionists at this practice appear to be trained to ensure that the GPS are completely unreachable and it is impossible to see one. They show no initiative and have no people skills.
My three year old, who has been hospitalised with viral wheeze in the past week, had a spiking temperature of 41 degrees that wasn't dropping with calpol. She is also in receipt of disability living allowance and has SEN.
I rand at 5.10pm, and was firstly rudely told 'we're at capacity, ring 111'.
When I pointed out that notoriously this can take upward of an hour, the receptionist sighed and said she'd ask. She then returned and said 'Go to A and E'. I believe that if she had actually asked the GP on call, they could have spared 5 minutes to check my sad, scared disabled child who had already spent much time in A and E.
She has currently been waiting there for 3.5 hours to see a doctor. She is distressed and tired. The receptionist at A and E asked why she hadn't just seen her GP? When we mentioned the Westingrove partnership in Wendover she simply rolled her eyes, which I believe says it all.
I find the treatment we have received on this, and other, occasions disgraceful. There is no excuse for this level of incompetence or the distress caused to my little girl, when 5 minutes and a shred of initiative was all that was needed.
GP surgery review: westongrove-partnership
Title: Absolutely unacceptable Ivr - Infinite Loop
Rating: 1 out of 5
Visited: March 2023
I've left a Google review for the practice 2 months ago out of frustration that my doctor was either not calling me or calling me so briefly I couldn't answer in time (3 seconds, there about one time). However, that isn't the primary issue I've experienced since moving to this Gp service.

I have the internet and the know-how to check your website when stuck in your call Ivr, but only because I have wasted hours waiting for a call that never comes. Your system has been this way for at least over three months now and that's simply unacceptable. Even more so for senior users who won't look on your website to be informed, there's no one there to answer their call. 

How many hours do you think people in need of care/medical help have been waiting on the phone, desperate to chat when it was impossible to do so?

This is simply unacceptable. 

It borders on cruel for patient neglect and I don't think that's being hyperbolic considering others have noted this below.

In addition to that, since I moved to this practice you have been constantly looking for staff to fill customer-facing and admin roles, though I cannot fathom how anyone would willingly stay in the roles you have advertised when you are paying so little for work that must be insanely busy and challenging far beyond the scale of pay, with phones going off constantly throughout the day. If your hands are tied and that's an Nhs standard, that's one thing, but in the interest of staff retention alone, hire people that are willing to take that money and invest in them so they're willing to stick around to provide the support your practice desperately needs. 

At the very least, Westongrove should have the flexibility to move patients who need help to one of your partner practices in Bedgrove or Wendover, not leaving them high and dry if they happen to have circumstances that make calling or attending the Gp before 1:00 Pm challenging to navigate.

I've been with you for over half a year and I've not once been able to actually talk with a doctor from the practice that entire time.

Here's hoping my upcoming appointment isn't suddenly cancelled like last time and then I'm blamed when I miss a call that never comes through.

If there was a Gordon Ramsay for Gp practices, they'd be absolutely livid and given that my doctor and another one of your doctors recently retired, I think I'd do well to try to find another Gp asap.

One positive note? Your reception staff at Bedgrove are amazing. I can't say I've spoken to anyone at Aston Clinton long enough to know how yours are.
GP surgery review: westongrove-partnership
Title: Great team work
Rating: 5 out of 5
Visited: November 2022
Having been sent duplicate texts by an over- active notification system,I spoke to reception, who asked the recall team to contact me.  They did contact me at the first opportunity - thank you to both team members for this!
GP surgery review: westongrove-partnership
Title: Thank you
Rating: 5 out of 5
Visited: November 2022
Used the Ask First symptom checker this morning and was directed that needed to speak to a clinician.  This appointment was booked quickly via the app and the GP phoned me within the hour and had booked me in to see me face to face by mid morning. A thorough examination and follow up booked  - thank you
GP surgery review: westongrove-partnership
Title: The worst dr surgery in Bucks
Rating: 1 out of 5
Visited: September 2022
bedgrove dr's surgery are absolutely awful.  trying to get an appointment requires you to be on hold for at least 30 minutes then you are told there are no appointments (this was at 9:30am) and to ring back at 2pm.  So you ring back at 2pm only to be on hold again for another 30 mins or so.  Then when you finally get through to someone you are told there are no more emergency appointment.  I really don't understand this poor process. How can there be no appointments at 9:30am.  The receptionists then tell you 'well if it's urgent go to a&e'.....I have a lump, what good is it going to a&e?  Furious.  This is the worst dr surgery. Do not register with them.
GP surgery review: westongrove-partnership
Title: Responsive and deeply caring practice
Rating: 5 out of 5
Visited: June 2022
I’m new to the area and have had to call on the practice quite a few times over the last two months - every interaction has been positive. Receptionists, triage, drs and midwife have all made me feel deeply listened to, thoroughly examined, not patronised and well cared for. One Dr reviewing my very distressed toddler spent the first 5mins just connecting with her. Such human centred care. Really can’t thank or recommend the practice enough.
GP surgery review: westongrove-partnership
Title: Answer the phone, please
Rating: 2 out of 5
Visited: May 2022
I rang at around 6 pm. The automated system advised me to wait, and my call would be dealt with soon. There were 2 people waiting, so it said. Just before 6.30 pm that went down to one. At 6.45 pm someone pulled the plug! So, either the message is wrong (inviting me to stay on the line) or someone deliberately decided to cut me off. When I ran a Public facing business, all Customers who arrived before closing time were dealt with, nomatter that the Staff had to stay on a bit longer. 
We never left a Customer high and dry, and always answered the phone promptly. You must know how poor the telephone service is, yet you still allow huge queues to build up.
GP surgery review: westongrove-partnership
Title: Great difficulty in speaking to or seeing a doctor
Rating: 2 out of 5
Visited: May 2022
following my appointment with a doctor it was recommended that I had a X-ray of my hip.  this was arranged within a few days at The Chiltern Hospital.  The Chiltern sent the Xray to Westongrove Surgery 2 days later.  I then tried to get either a telephone or personal appointment using the on line service to find the earliest I could get was 1 month later.  I phoned the surgery and managed to get a telephone appointment 3 weeks later.  I understand that these are difficult times, but such a delay is unacceptable.
GP surgery review: westongrove-partnership
Title: Very thorough investigation
Rating: 5 out of 5
Visited: April 2022
Very impressed with my visit on 27/4/2022
Excellent service from GP and two students,
I was a little nervous initially but was made to feel very relaxed by all members of the team . Thank you so much 💕
GP surgery review: white-horse-medical-practice
Title: A disgrace
Rating: 1 out of 5
Visited: July 2023
Rude, unsympathetic GP who left me feeling worthless and of no use.Came away feeling worse than when I’d arrived. Had it not been for a kind stranger who found me in tears outside the surgery and took time to comfort me I’m not sure what my next intention would have been
GP surgery review: white-horse-medical-practice
Title: Disappointed
Rating: 3 out of 5
Visited: January 2023
Everything about booking an appointment seems to be designed to make it difficult, particularly if you have an issue that is not an emergency. The online form is unnecessarily complicated. Having to wait around for a call back for several hours can be inconvenient when you also have a job. Trying to explain a problem over the phone can be hard and suggesting that you might find it easier face to face feels like you are making a nuisance of yourself. 
If we cannot use our GPS to consult about non urgent medical problems and receive advice and help then where can we go? Surely that’s one of the purposes of primary care? 
My last few interactions with this practice have been uncaring and distant.
GP surgery review: white-horse-medical-practice
Title: Disappointed
Rating: 2 out of 5
Visited: August 2022
I have tried a few times over the last couple of weeks to get an appointment for my daughter as her condition has got worse. Yesterday at 10am there were no more appointments available so this morning I stayed up until Engage Consult opened to get an appointment request. I had a message asking for further info/pictures which I supplied. I then fell asleep (daughter had me up at 2.30am) and slept through the call so had a message saying they would call me back later. I never got that call. When I rung the practice asking what was happened they admitted the Dr had gone home and that they would get another Dr to ring me back. I also never got that call. What do I do now? Try booking again tomorrow only to either miss the call because I'm too tired or simply not get a call at all? Feeling very let down and guilty because I can't get my daughters condition sorted because I fell asleep.
GP surgery review: white-horse-medical-practice
Title: Not being able to "speak" to the Practise
Rating: 1 out of 5
Visited: August 2022
I need to get advice as I am new to the practise.  Every time I call the practise number I get a recorded message saying call back tomorrow and cuts me off.

It's very frustrating not even to be able to get the simplest question answered.  Where are the humans in this place?
GP surgery review: white-horse-medical-practice
Title: Efficient and Caring
Rating: 5 out of 5
Visited: April 2022
This week I have spoken with the receptionists, seen a HCA and spoken to two doctors.  Each of my experiences has been first class.  The receptionists have been compassionate and efficient, dealing with my anxiety as well as organising appointments.  The HCA was warm, kind and skilled  and the doctors were friendly and professional.  I feel very lucky to have received such high quality healthcare.  Thank you.
GP surgery review: milman-&-kennet-surgery
Title: Disappointing experience
Rating: 1 out of 5
Visited: June 2023
Overly long pre recorded telephone message states that you can now book appointments using the NHS app. This is incorrect as there are no appointments available to book at this surgery. Why not? 
The website is difficult to navigate, contains out of date information and does not allow feedback from patients about how to improve services. It is not possible to directly message this surgery.
GP surgery review: milman-&-kennet-surgery
Title: Medication
Rating: 4 out of 5
Visited: June 2023
On numerous occasion I have been told my meds be ready and when got all way to pharmacy they haven’t even been side by doctor 
Today as the last straw that I’m suffering I went to doctors on Wednesday and Thursday meds haven’t even been signed so waiting another day it isn’t good enough the doctor it been sent to had left for day but she had them sent to her on Wednesday
GP surgery review: milman-&-kennet-surgery
Title: Good experience so far
Rating: 3 out of 5
Visited: March 2023
Thought I'd leave a positive review as others have been quite negative so I was preparing for a long wait but credit where it's due - I just called to make an appointment, was first in the queue, the phone was answered even before the automated message was finished, I spoke to a friendly and helpful receptionist, I didn't feel rushed and the appointment was made in two minutes flat. New phone system apparently which is helping a lot. Very many thanks.
GP surgery review: milman-&-kennet-surgery
Title: Obfuscating procedure. Treating clients childshly
Rating: 2 out of 5
Visited: March 2023
Unable to access my medical records via MyGp.  Continually failing to find connection to Milman. This is an nhs recommended app.
Trying to access same records via Milman website....met with "patient" requires further validation without stating what that might be.
Disgraceful and insulting if not illegal.
GP surgery review: milman-&-kennet-surgery
Title: Refusal to do simple blood test
Rating: 2 out of 5
Visited: March 2023
Cannot book an appointment for a blood test even a month in advance as they apparently don't have anyone to do it.  It is imperative that I have this text once a month in order to be allowed my essential medication.  If I don't get it I may become seriously ill.
GP surgery review: milman-&-kennet-surgery
Title: Worst Surgery- avoid if possible
Rating: 1 out of 5
Visited: February 2023
I have requested for a medical certificate and I have been told that it will take 28 days for doctor to fill few fields. Any way service is extemely poor and let’s not talk about appointment system which is non existent.
GP surgery review: milman-&-kennet-surgery
Title: Amazing new phone system
Rating: 4 out of 5
Visited: February 2023
After months of not being able to get through to their phone handling system, it seems they have a new call handling system in place. Was able to ring direct, request a call back holding my place (instead of queuing), got a call back from Dr in 15 minutes, and offered a face to face appointment with a highly qualified health professional/nurse that morning.  Hoping this new technology will return the practice back to their previous high levels of service before they merged - fingers crossed!