janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: langley-house-surgery
Title: Receptionists made me not want to get help
Rating: 1 out of 5
Visited: April 2022
In my experience the Doctors at Langley House have always been fantastic, in phone correspondence, physical appointments and follow up communication.

However, I have never in my life experience such rude and ignorant reception staff. On the 5 occasions I have had the displeasure of speaking to the reception staff I was shown 0 humility or respect and made to feel as if I was a burden to them. I was made to feel as if I shouldn’t be seeking help by flippant rude comments such as ‘that’s not an emergency’ and ‘we wouldn’t recommend to the doctors that they prioritise you for that, they might call you in a month’. On one occasion I had to battle for a telephone appointment, the doctor then asked me to come in the next day and put me on a 2 weak antibiotic course.

Please be aware that it seemed like the receptionists took joy in being the gatekeepers and enjoyed being rude on all 5 occasions. I’ve heard the same from several other people in the area. It’s potentially dangerous to have people like this deciding who does and doesn’t need medical attention and this has to change.

Anyone contacting their local GP should be made to feel welcome and respected and emotional intelligence and humility is required by reception staff who are the first point of contact for people seeking medical attention… it’s also not always easy or desirable to seek help people shouldn’t be put off from doing so.

On one particular occasion I went in to get help and the receptionist responded with ‘well what’s wrong with you’ when proceeded to say it was sensitive and private they actually said ‘well how are you going to speak to a doctor about it then’ in the middle or a busy waiting room, I had to request several times to speak to the receptionist in private before they would and when I finally did they made me feel so uncomfortable!
GP surgery review: lavant-road-surgery
Title: Excellent Doctors and receptionists
Rating: 5 out of 5
Visited: November 2022
Having recently moved into the area I can honestly say that the we have found the service here to be excellent. The Doctors we have seen have both had excellent patient manner, been very efficient, courteous and effective. Equally, the staff on the desk have also been helpful and friendly. I have unfortunately witnessed on a number of occasions patient's being, well, less than patient, with the staff taking the brunt of the rudeness and hostility when it hasn't appeared necessary. I understand that the system can be frustrating but shouting is unlikely to change anything. I have given them five stars as this is the maximum allowed.
GP surgery review: lavant-road-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: September 2022
Amazing, blood taken at 11, results on web site at 4hrs later!!!  What’s to complain about … and I got offered flu jab at same time saving another visit to the practise!
GP surgery review: lavant-road-surgery
Title: Not the first time the surgery has let me down
Rating: 1 out of 5
Visited: August 2022
I'm currently in Edinburgh and have forgotten one of my medications. Lovely pharmacist here can issue it with authorisation from my doctor. Have just spent considerable time on the phone listening to the interminable options. Finally got to choose the one I needed to be told to phone back tomorrow.  For what? To go through the options again?!
GP surgery review: lavant-road-surgery
Title: Professional and helpful team of GPs.
Rating: 5 out of 5
Visited: April 2022
I consider myself fortunate to be registered for many years with such a well led, safe, effective, caring and responsive surgery.  I am always treated with dignity, kindness and respect. The doctors are supportive and caring; spending time to talk through my care and treatment. My quality of life is better because of the time the doctors have spent with me and I am very appreciative and grateful to them.
GP surgery review: lavant-road-surgery
Title: No compassion
Rating: 2 out of 5
Visited: April 2022
Our family members have been registered with this surgery since birth. My mum for 86 years. Unfortunately at that age if you need to see a Doctor an appointment in four weeks which was offered today isn't good enough. This is the receptionist who has no compassion or empathy at all. She should not be working for the NHS. Her manner is cold and uncaring. Four weeks ago we were told 'if it's a back problem go to A&E, she might need a scan ' when all that was needed was analgesia for a pulled muscle!  I dread  her answering the phone.
  I am so disappointed, most receptionists and doctors apart from one are pleasant and caring when you get to see them, as are the nurses. The old Doctors who I remember with fondness would be turning in their graves at the way things are now.
GP surgery review: lavant-road-surgery
Title: Unfriendly receptionist
Rating: 2 out of 5
Visited: March 2022
Last week I arrived at Lavant Road Surgery to register as a new patient.  By mistake I entered the surgery and waited in the reception area, having not seen the sign on the door to wait- it was just a simple error on my part, not intended to cause annoyance.  The receptionist was so rude to me- it was awful- and in front of other people who were waiting there.  The receptionist’s attitude was totally unnecessary- I was very apologetic about coming into the reception area.  I felt quite upset about it- the receptionist’s aggressive manner and just how unwelcoming and unhelpful she had been.
GP surgery review: lavant-road-surgery
Title: Waiting room
Rating: 3 out of 5
Visited: February 2022
8 out of 40 seats allowed for use. This is ridiculous. Even the hospital allows 50% of seats to be used. No wonder we can't get appointments.
GP surgery review: lavant-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
Very helpful and efficient service my daughter had a telephone consult and prescription same day for tonsillitis which had become very painful for her
GP surgery review: lavant-road-surgery
Title: Very unhelpful
Rating: 1 out of 5
Visited: January 2022
After hours of being unable to get through on the phone, I went to the surgery. The receptionist wouldn’t open the door and explained I needed to phone. I explained the situation and she said couldn’t help as all she did was book people into the surgery (when you go in you’re pointed to a screen and made to self check in). My son is in need of a repeat prescription and is very poorly, but I am unable to get it. Completely stuck and unsure what to do at this point?!
GP surgery review: parklands-surgery
Title: Impressive response
Rating: 5 out of 5
Visited: July 2023
When asked about new process to be introduced in September to vaccinate against shingles the receptions found out immediately all aspects of the proposed procedures and returned my call in super quick time.
GP surgery review: parklands-surgery
Title: Nice people
Rating: 4 out of 5
Visited: July 2023
Today I had a wonderful experience I managed to get 2 appointments one for nurse, and one for doctor,  I had been refused  an appointment a week ago, and was rather upset by the way I was spoken to, today all is well and I can see a doctor 😘 thank you parklands surgery  but not the rude ones
GP surgery review: parklands-surgery
Title: Responsive and creative
Rating: 5 out of 5
Visited: July 2023
I called late this morning as i had a reaction to an insect bite and the pharmacist said I might need anti biotics. I had an appointment just 2 hours later with a paramedic who was able to check the bite and prescribe the needed medication. I’m very pleased the practice is being creative in the variety of staff so that patients can be seen quickly
GP surgery review: parklands-surgery
Title: Responsive, attentive and helpful practice
Rating: 5 out of 5
Visited: June 2023
Surgery meticulously reviewed my medication. Has kept me informed of communication from other sections of the nhs - hospitals and services in repect of ongoing and  recently emerging new health conditions and consonant investigations/treatment.
GP surgery review: parklands-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: June 2023
Contacting the surgery for an appointment was stress free and I received excellent treatment from a really professional, polite and courteous team. Would highly recommend.
GP surgery review: parklands-surgery
Title: Excellent attention
Rating: 5 out of 5
Visited: June 2023
I experienced an increase in pain  and inability to sleep while on the waiting list for knee surgery.
I telephoned for advice explaining my situation to the receptionist, who was patient and helpful.
 The receptionist organised an appointment with an appropriate Doctor for the following week. The GP who saw me listened to me and explained a procedure which might help. I felt valued and respected.
GP surgery review: parklands-surgery
Title: How to treat patients.
Rating: 2 out of 5
Visited: March 2023
While on a week's holiday in Austria I fell ill with pneumonia.
On Tuesday, I went to the local village gp surgery - no appointment was required.
I quickly saw a medical practitioner who listened to chest, etc. Had an ultrasound scan.
Had a blood test and protein analysis. Was prescribed with Antibiotics and inhalative therapy decongestants available from the surgery and returned the following day.
On Wednesday I was seen very quickly, a further blood test indicated that the infection worsened. Immediately I had an xray in the surgery and was given additional antibiotic.
On the Friday I was seen again and was given a letter and xray cd.for my gp

With great difficulty I tried to fill out a Parklands Econsult form to my gp. At the second attempt included the letter.

I received a message to contact reception to make an appointment on the Monday.
My wife went to the surgery to make the appointment and was surprised to be told that they could only be done by 'phone.
Although sometimes it can take hours to get an answer I managed to get appointment.
The surgery had no 'letter' on their system. Initially reception wanted a triage visit but I said that I really needed to see a Doctor and was told ok.
When I arrived I was told that I could not see a Doctor but was seen my another member of staff (not mentioned in the staff list).
I was told that the cd xray I had could not be reviewed because it may contain viruses and I would need to go to the local hospital for an xray for which I waiting for an appointment (Tuesday).
I was prescribed with 7 days stronger antibiotics.

I am aware of the nhs funding and staffing difficulties but the contrast is deeply worrying.
GP surgery review: parklands-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
What a wonderful practice and fantastic staff they went out of their way to help me thank you so much for all their effort and speedy service
GP surgery review: parklands-surgery
Title: Extremely poor reception service…
Rating: 1 out of 5
Visited: December 2022
The doctors at this surgery are wonderful and I have nothing but praise and gratitude for them. However, the surgery’s reception and its reception staff are not fit for purpose. The reception staff are incredibly rude, impatient, challenging, ignorant and highly inflammatory towards poorly and vulnerable patients. They treat patients as a nuisance and an inconvenience. This has been going on for years and predates the pandemic, although since the pandemic it has been markedly worse. Nine times out of ten they don’t want you anywhere near the surgery to see a doctor, they seem to want to operate by telephone appointments only. However, they think that they can run a telephone based service without any additional staff to man the phone lines! How can you expect patients to be happy about this when trying to get someone to answer any of the options on the phone line is like trying to get blood out of a stone?! The other day I spent a collective 3 hours desperately trying to get someone to answer the phone to me. I swear you must turn the volume down or off on your phones and then only answer if you particularly feel like it/don’t recognise the number. It got to the point where I had to drive myself and my children to the surgery, despite hardly being able to breathe after having an asthma attack and an active chest infection, and the staff that are there are not on the phones, nor are any phones ringing; they’re just sitting around having a chat and mocking patients. If someone at the surgery could put at least half as much energy into customer service and actually talking to your patients, as you do to sticking up “zero tolerance to verbal abuse towards staff” signs, then perhaps patients and life at the surgery in general would be much more pleasant? If there are that many patients unhappy and frustrated with the service, then you urgently need to consider what you are doing wrong and put a plan in place to fix it. I have never been anything but polite and respectful towards all of the staff at the surgery, but several of the reception staff have been abhorrently rude to me on multiple occasions. You’ll find a severe asthmatic who has had 2 asthma attacks and a chest infection within the last month, barely has the oxygen to move around, let alone start a conversation or even an argument. Please, listen to your patients and do better! Ironically, I have managed to write this review while I am on hold to the surgery for the third time today. It’s been over an hour and counting so far, simply trying to get the medication I need to breathe and keep me alive…and they wonder why patients are so upset.
GP surgery review: witterings-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
I have been a patient at Witterings Medical Centre for six years. During my 73 years whilst I have never experienced a really bad surgery I cannot say the same about some of the doctors or staff. However, the service provided by the Witterings has been second to none & I feel very strongly that one should give praise where praise is due. 

I have a complex medical history but every member of staff I have had any dealings with, from receptionist, nursing staff to doctors, I have never had a negative experience. Everyone has been friendly, professional, & have always tried to accommodate requests. If they have been unable to do so they have explained the reason why & not made me feel a nuisance. Any change in personnel has continued the same level of service.

An example of my experience can be highlighted following a visit to the surgery this week. I attended an appointment with the physio arranged by one of my Consultants. He was an extremely nice guy & I couldn’t get over the way he was so professional, knowledgeable & proficient. He asked a lot of questions to ensure he had a full record of my past & current state of health. It was through this thorough questioning he identified a potential condition that would have required immediate surgery. To confirm his thoughts he consulted one of the doctors who came to see me as quickly as possible &, again, having asked a few more questions he took me to. his room where he carried out a full consultation. Agreeing with the physio’s suspicion he phoned St Richard’s to discuss the matter with one of the Consultants. As all three were in agreement an urgent review was made at the hospital.

His verbal discussion, together with a comprehensive report from the physio & GP was commented on for its informative & comprehensive content

What started as a referral for one condition which, fortunately, was not confirmed, I spent virtually two days there which enabled them to conduct investigations which showed a serious deterioration in an existing condition. So, thank you to the GP & physio.

What sets the Witterings apart from others is that they genuinely care & it upsets me to hear, often unnecessary criticism. I, for one, will always recommend & defend the surgery.
GP surgery review: witterings-medical-centre
Title: Outstanding Practice understanding and  Support.
Rating: 5 out of 5
Visited: February 2022
Leaving this review gives me great personal satisfaction that I am returning some of the kindness care and consideration that has been shown to myself and my wife by a dedicated team during difficult time for us and indeed this practice. 
Not only very professional but understanding and even at the peak of the out brake the care for the persons who needed it was always there, difficult for the staff to see but behind our masks but there was a Smile. Thank You I would recommend to anyone this GP practice.
GP surgery review: witterings-medical-centre
Title: Great innovation in consultation
Rating: 5 out of 5
Visited: January 2022
Today I had a telephone consultation with the practice's pharmacist. I had asked if my medication could be reviewed as my BP was raised. The pharmacist listened to everything I wanted to say and we then had a excellent discussion of the options. They were open about possible side effects. We agreed on a change and they were able to get the prescription done. I was totally satisfied, and I think the pharmacist consultation option is a great addition to the service.
GP surgery review: worthing-medical-group
Title: Poor service
Rating: 2 out of 5
Visited: March 2022
Having arrived at reception at around midday my 80+ year old relative was told GPs dont see patients any more and could only get acphone call. They were then asked extensive questions by the receptionist. At 18:25 just before closing they received a text saying sorry the doctor had been busy!!!
GP surgery review: worthing-medical-group
Title: Cannot book a doctors appointment
Rating: 1 out of 5
Visited: February 2022
Tried the contact number and after a lengthy message about Covid etc, given options to press to do various things.  Option 3 (to make a doctors appointment) just goes to prescriptions. And none of the options seem to enable you to speak to a human.  This is not providing a service this is adding stress!!!
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 4 out of 5
Visited: January 2024
Can’t believe I was seen on the same day as completing an online consultation form.  It was my first time as normally I spend hours waiting for a call back when in the queue and then another day before getting a call for an appointment. The dr was lovely and so understanding. 

However one thing that did happen before I saw her was that I was called into a room by another doctor and nurse. There was another patient with the same name and so when I started talking they were confused as thought I was getting a coil out in.  I went back to the waiting room and then my name and surname was called.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 4 out of 5
Visited: January 2024
Contacted promptly by the Pharmacist and discussed options for reducing or ceasing statin treatment. Way forward and follow up agreed.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Everyone was so helpful and the Doctor had prescribed medicine which was in my hands by 2 pm
Thank you very much
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 1 out of 5
Visited: January 2024
I am appalled at an asthma care plan being sent out in the post. What am I supposed to do with it? Having had asthma since childhood if I don’t know how to manage it now I never will. How patronising. Another piece of paper that could have been emailed. Another letter that need not have been sent. How wasteful. If medication is not effective an appointment to discuss the matter is required. Some of these patient led check ups are not appropriate.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I went to the wrong surgery but was still fitted in with the duty doctor. The doctor was very helpful and also suggested some exercises to help with the problem.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 1 out of 5
Visited: January 2024
Near impossible to get an appointment, let alone in a reasonable time.
I requested a call back due to being #66 in the queue but by the time the call back is received it’s beyond 12:30 and appointments aren’t being taken.
Econsult is time consuming, only to tell you to call anyway.
Routine appointments “should be within 4-5 weeks” which is terrible.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Had a phone call on a Saturday afternoon between Christmas and the New Year. Didn’t feel rushed and my prescription was ready to collect later that day.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 4 out of 5
Visited: January 2024
The doctor I spoke to was able to deal with my request for referral to another service following a good discussion of the options. Only thing that could have improved the service would have been copying me in on emails to the other services requesting appointments for me
GP surgery review: bridge-medical-centre
Title: Not happy
Rating: 2 out of 5
Visited: June 2023
Rang doc on Monday as still coughing badly and getting breathless really needed help was told doc would call me stay by phone which I did all day by 4.45 I got a call from doc and told to come in on Tuesday morning at 8.45 to see him when I arrived I didn't see the doc saw a paramedic so still coughing and breathless no satisfaction
GP surgery review: bridge-medical-centre
Title: New system make great improvement
Rating: 5 out of 5
Visited: April 2023
New system at surgery is so much better, no need to wait in line on phone as they call back and you get to see drs much easier. Make getting to see a dr a more positive experience
GP surgery review: bridge-medical-centre
Title: Excellent care, thank you
Rating: 5 out of 5
Visited: April 2023
Thank you to the doctor who went above and beyond for my son today when we were struggling to find his medication. Excellent care as usual from this particular doctor.
GP surgery review: bridge-medical-centre
Title: Absolutely fantastic
Rating: 5 out of 5
Visited: March 2023
I’m so pleased because I have been attended by a great doctor, is incredible. Not only has she taken great care of my health, but also she is lovely to speak with at every appointment. It’s rare to find a doctor that combines such personal touches and care for a patient as a person with outstanding quality of medical care. I highly recommend becoming her patient!
GP surgery review: bridge-medical-centre
Title: Excellent all round care
Rating: 5 out of 5
Visited: March 2023
A big thank you to Bridge Medical staff (practitioners and admin) for the excellent holistic and very efficient approach to my recent cancer diagnosis. The admin and professional support provided to link in with my planned treatment at East Surrey has been excellent-professional, proactive, caring and completely patient focused. Thank you again: I really appreciate it.