janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: thornbury-medical-practice
Title: No care for patients
Rating: 1 out of 5
Visited: June 2022
Very bad experience many times in past along with this recent one. Staff alway try to refer to pharmacy, staff specifically manger very unhelpful. I tried to book travel injection for my family as I was travelling abroad, my wife ring  them to book appointment about 8 weeks before the  travel and staff told her,  you do not need to book this early , when she ring 4 weeks before the travel they said you need to fill a form 6 to 8 weeks before the travel and they can not book now , they asked me to go to pharmacy for injection.I am extremely unhappy and would advice not to join this surgery.
GP surgery review: valley-view-surgery
Title: terrible
Rating: 1 out of 5
Visited: January 2024
unable to get an appointment, unable to get through. Phone constantly rings but no one picks up. I have tried calling at different times of he day but still no answer. Unbelievable
GP surgery review: valley-view-surgery
Title: Fantastic Receptionist
Rating: 5 out of 5
Visited: September 2023
I telephoned today 4th September as I had a query about medication and also required an appointment.  The receptionist I spoke to went above and beyond her duty to sort out my medication and appointment, phoning me back at 19.30 pm.  She was so kind and helpful.
GP surgery review: valley-view-surgery
Title: Lazy, Unprofessional Admin
Rating: 1 out of 5
Visited: July 2023
Booked an immunisation in for my baby, however my child had a high temperature so wanted to cancel the appointment. Tried calling 3 days in advance and tried every single day at different times however there was no answer, I ended up missing the appointment. Tried to ring again to re-arrange however still no answer. Recieved a letter in the post to call surgery to rearrange but again no answer. Went up to the surgery and waited around at the empty desk waiting to be seen... the admin staff saw me but didn't respond they were too busy chatting among themselves and the phones were going off but they were laughing away... I walked away in rage and immediately changed my GP surgery. Absolutely rude, unprofessional and lazy admin staff
GP surgery review: valley-view-surgery
Title: Avoid!!@@
Rating: 1 out of 5
Visited: April 2023
Please don't bother with this gp. The worst service I've received since being a patient here ever since it's opened. Impossible getting through to them be on the line for 45 minutes then the line cuts so your having to call again and be back of the que. They always say they are busy but when I go directly to the practise there is hardly any patients there and the employees are to busy chatting away or on their phones. Should check their cameras as this is not made up and should monitor the calls and hear how rude they are.i want to register for online booking however its requesting details which I need to contact the practise which is impossible.
GP surgery review: valley-view-surgery
Title: On hold
Rating: 2 out of 5
Visited: March 2023
Rung this morning at 9am for an appointment and gave up after one hour of been on hold. I don't understand why nobody is picking up the phone! Once 10am comes you can't see a doctor so have to wait till the nxt day, it's ridiculous.
GP surgery review: valley-view-surgery
Title: Extra mile
Rating: 5 out of 5
Visited: August 2022
We called for my 2year old at 4pm on the off chance we could speak to someone as we were concerned. A doctor called back at 6:15pm and after a quick chat invited us in to the surgery. She stayed after closing hours to see us which was hugely appreciated. After a long time of all GP practices being under such pressure it was refreshing to be seen so quickly and the doctor really went the extra mile for us.
GP surgery review: valley-view-surgery
Title: Thank you
Rating: 5 out of 5
Visited: August 2022
My experience at the surgery today was nothing short of fabulous. The receptionists and Doctor worked together and managed to give me the treatment I needed at very short notice. For that I am very grateful. 
It was lovely to meet two receptionists with such ‘can do’ attitudes. 
Many thanks .
GP surgery review: valley-view-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: June 2022
The GPs at this surgery are good but that’s if you are able to get an appointment! You are consistently told to call back when the appointments slots are available and after 15mins of pressing redial to get it to to ring, rather than being engaged, you then have to wait again till a receptionist answers to tell you all appointments have gone. No advise on what to do if you need an urgent appointment. I’ve cried numerous times after getting in contact with this GP surgery
GP surgery review: valley-view-surgery
Title: Great Practy
Rating: 5 out of 5
Visited: June 2022
I have had to visit the surgery a few times over the last couple of months and have always found them to be very helpful! I was fitted in for a blood test, which was unexpected but very much appreciated and my recent visit to see the Dr was prompt and she made me feel comfortable and at ease. This is a lovely practice to be registered at. :-)
GP surgery review: valley-view-surgery
Title: First class health care
Rating: 5 out of 5
Visited: March 2022
My GP was great to communicate with and responded to me within an hour to discuss my health condition , front desk is very kind and guides you through with many issues and get quick results, thank you all at valley view
GP surgery review: bradford-student-health-service
Title: very rude staff
Rating: 1 out of 5
Visited: November 2023
This GP practice used to be good, but now It's the worst, the receptionists are really rude, a couple of them are kind but the rest are very very rude, they make it impossible to get an appointment, it feels like calling their home for charity. Because of one receptionist who unlucky for me always picked up my calls I had to wait for 3 weeks for an appointment while pregnant as she always said we don't give appointments for this problem thinking she was a doctor, it turned out to be an infection that was dangerous for my baby, and still always the same when needing an appointment. doctors are kind and considerate but receptionists (not all of them but most of them) are the worst. It is disappointing that doctors are ready to help but receptionists are the ones who make your life difficult. I wouldn't recommend this GP practice to anyone.
GP surgery review: bradford-student-health-service
Title: Horrible Experience
Rating: 1 out of 5
Visited: November 2023
I have had consistently negative experiences with the reception staff at Bradford Student Health Services, despite no longer being a student and now a United Kingdom taxpayer resident. Although this facility is meant to support students, the lack of empathy and understanding from the staff is particularly disappointing, especially for someone like me who suffers from a long-term illness.

Getting an appointment is overly difficult as the reception staff often act more like gatekeepers than facilitators. As a patient with a chronic condition, I feel bullied and shamed for my illness, which is deeply distressing.

My daily life is adversely affected by this situation, making visits to the surgery a source of anxiety and dread, rather than a place to seek relief or advice.

Even routine procedures like ordering repeat medications are fraught with complications. Prescriptions often don't arrive on time, and there's a lack of communication when issues arise. Calls for information typically result in rude responses or outright shouting from the staff.

If I could, I would rate this practice with negative stars.
GP surgery review: bradford-student-health-service
Title: Fantastic Practice
Rating: 5 out of 5
Visited: October 2023
Since registering with this practice three years I have had nothing but good experiences. Reception staff are polite and helpful and I feel like I’m listened to by the GP’s. I have always been offered an appointment that is convenient for me and have usually been offered an appointment either same day or within a few days which was something I couldn’t get at my previous practice. I also struggled to get my prescriptions on time at my old practice, this doesn’t happen here, my medication request is accepted without issue and then delivered within a day or so. A big thank you to everyone who works at the practice your efforts are appreciated.
GP surgery review: bradford-student-health-service
Title: very bad experience
Rating: 1 out of 5
Visited: February 2023
had intermittent nausea and fainting symptoms, i called the student clinic, after narrating my symptoms, the customer service rep's only response was "there is nothing for you". not only was i shocked to hear this but had to fight with him on the phone before he booked an appointment for me in another facility. 

In  March, i called the facility to complain of  continuous bleeding for 12 days and again no good response was given, to even get an appointment was hell as customer rep claims i have to wait for more than a week. obviously there is something wrong somewhere but nobody to help me, now i live in constant of fear of even having a headache why still in this school. 

This is not how i envisioned the health system to work here. very frustrating and disappointing
GP surgery review: bradford-student-health-service
Title: Substandard practice
Rating: 3 out of 5
Visited: October 2022
I visited this clinic for my first time as a new international student in October 2022. I walked in without a prior booking as I was experiencing chest pain that wouldn't go away and painful lymphnodes. I am grateful that they accepted me in after an hour of waiting. When I entered the doctor's room, the doctor just asked me what brought me. As I explained myself he was not interested with what I was saying as he was just busy on the computer, no eye contact, nothing. The doctor just ended on telling me to come again to see a nurse for a test and was not interested to hear any other complaints I had apart from the chest pain. I did not feel welcome and as a new international student with just three weeks in Bradford, I felt horrible and helpless. He told me to go to the reception for the next booking. The doctor did not ask about my immediate health needs nor shown interest to hear them. I left the consultation room without my immediate need being addressed. Again at the reception, I was booked a date that would be hard for me to show up for my next appointment. I was not given an opportunity to choose the right date and time that would work both for the clinic and me for my next appointment. I just accepted their booking and left knowing that I wouldn't turn up. People like me find it extremely hard to come forward for a medical help for various reasons. Finally when you have gathered your courage to show up and you don't get the assistance you needed, it is quite demotivating. I wish this clinic can be more welcoming, supportive, inclusive and understanding when working with people with different background than theirs. Up until this time my medical problems are unsorted and do not know whether I should return to this clinic or not. I wish they could serve us a little more better and provide the same level of quality for all.
GP surgery review: bradford-student-health-service
Title: Great friendly practice
Rating: 5 out of 5
Visited: April 2022
I contacted the surgery to book an appointment. The phone was answered immediately and even though there where no appointments that day I was offered the first appointment that suited me so I didn’t have come out of work. On arrival the staff were friendly and took my details to book me in. The Doctors and reception staff at this surgery are friendly and professional and offer the service you expect. I transferred to this practice as I was out of area for my other practice and am so glad I did. I can highly recommend this surgery
GP surgery review: bradford-student-health-service
Title: Excellent Professional practice
Rating: 5 out of 5
Visited: April 2022
Was at the center of a health concern and was highly impressed by the level of professionalism demonstrated by the team. I spent less than an hour at the center. My appointment was for a Lab test but on checking my vitals the Lab was able to get me an appointment to see the Dr. and I got results in a short while and was able to pick up my medication in a short while at a Pharmacy close to my resident. I would definitely recommend the center to anyone close to me. Thank you
GP surgery review: clarendon-medical-centre
Title: Not Happy At All
Rating: 1 out of 5
Visited: December 2022
Called for my mum who has few long term conditions. Waited 30 mins for someone to answer, eventually when I did get through asking for an appointed, I had to go series of in dept questions with the receptionist, its like she was the doctor!! Only wanted an appointment so can discuss all these questions & answers with a doctor not receptionist while other staff are there in the background. No wonder it takes ages for them to answer the calls  as the receptionist are diagnosing & assessing ppl on the phone, so what will doctors do then? The receptionist kept on saying she couldn't hear me even though I could hear her clearly. However after nearly an hour of messing around did manage to get an appointment but not a suitable time for me to come out of work & take my mum, I explained that its too short time for me to bring my mum, but she won't give me an alternate time, either I take this time or no appointment!! Had to agree. I then had to recall ( again waiting another 25 mins approx ) to say that I am not able to make it for that time. This time however I spoke to another person & she understood & did rearrange a suitable time. My point is why all this mess about for an appointment? I understand receptionist should ask reason for an appointment but this is like a full assessment on the phone what a doctor would do! Imagine you work full time & having to go through all this, its like you have to take a full day off to go through the full process to come & see a doc. What is in place for working ppl who can't spare time to go through all this?? I had to take the morning off to go through all this. Dissapointing!!!!
GP surgery review: clarendon-medical-centre
Title: Great communication and resolution
Rating: 4 out of 5
Visited: December 2022
The staff member I was speaking to was very helpful and cooperative, she listened and communicated very well and was kind and honest enough to ensure my matter was taken care off. Really appreciate it.
GP surgery review: clarendon-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: August 2022
When i call early in morning at half 8 the phone line is always busy and then rings a few times and suddenly the line is dead. I think practice does this on purpose not to answer any calls
GP surgery review: clarendon-medical-centre
Title: Low Quality Service
Rating: 2 out of 5
Visited: July 2022
I've had Eye Surgery at Yorkshire Clinic and was given drops to use in my eye, four times a day and contact my GP surgery for more when required. I went to Clarendon Medical Centre to make a request and was told that my prescription will be sent on same day (as it was urgent requirement) to pharmacy and they will deliver the next day (Friday) I was happy with that but when delivery didn't arrive, I contacted the pharmacy and was told that no prescription had been sent to them. As this was Saturday and the clarendon Medical center was closed. I went without eye drops for two days (Very dangerous according to Pharmacist). I went to the pharmacy to collect my medication again on Monday and was told no prescription. I went to Clarendon Medical center again and was told oh sorry some mistake had occurred and prescription will be sent today. This medical center should not be playing with patients life. Lack of eye drops could be very harmful to my eyesight. please sort your selves out.
GP surgery review: clarendon-medical-centre
Title: A lot of help
Rating: 5 out of 5
Visited: May 2022
Twice recently I have phoned up for urgent help with my friend for whom I am carer. On both occasions a doctor has phoned me back and prescribed antibiotics as an emergency. So glad to have the help. The receptionist was helpful too, and listened.
GP surgery review: clarendon-medical-centre
Title: Poor 'care navigation' and administration
Rating: 1 out of 5
Visited: February 2022
The clinical team are excellent.  

However, the 'care navigation' team should be renamed the 'care obstruction' team.  They are worse than hopeless.  Simple queries take multiple calls to resolve (eg gaining access to the Airmid app).  

More worringly, they do not always put you forward for a clinical call back when it is needed.  It took me 8 calls to finally get a call back from a clinician when my blood pressure spiked very high.

I don't feel confident that I can rely on the practice to provide medical care when I need it, which is why I am looking for another GP.  I don't feel that patient safety is the number one consideration, and the administration staff and care navigation team need training, as a matter of urgency.
GP surgery review: dr-a-azam-&-partners
Title: Extremely poor service
Rating: 0 out of 5
Visited: September 2023
My father suffers from Parkinson's disease. He had an appointment recently with the Parkinson's specialist nurse. My father's night time tablet dosage was reduced to half the strength due to him experiencing paranoia and hallucinations.  
The Parkinson's specialist nurse said they sent confirmation of this change (medication dosage) to the GP practice.  
It was confirmed by the GP admin staff that this change request was received, but wasn't processed until seven days later.  
However, this change of dosage was not communicated to pharmacy until 17 days later. And this only happened because I continuously chased the GP practices to get answers to why my father's medication still hadn't been changed.  
Finally, after more than 3 weeks my father received his correct dosage. This caused immense stress to my whole family as we saw our father suffer.  
This is not an isolated incident as I've experienced this before when dealing with practice.
GP surgery review: dr-a-azam-&-partners
Title: Unprofessional
Rating: 1 out of 5
Visited: April 2023
Such rude reception staff. Don’t acknowledge the patient and give incorrect clinical knowledge to patients even though it’s not in their job description. Doctors and nurses are good but reception is another story. Today I was told that we’re not allowed to use our phone, when I questioned where does it state this? The receptionist said there was a sign. I’ve never seen this so called sign before. There’s a way to speak to patients and some receptionists clearly don’t know how to. Please give them some training. I have worked at the reception desk before and if I were to speak this way my manager would be having words. I’ve left a review for this practice before thinking someone will call back but that’s not going to happen.
GP surgery review: dr-a-azam-&-partners
Title: Wonderful Doctors
Rating: 5 out of 5
Visited: December 2022
The doctors there are very patient and polite. They heard my problem and provided very good treatment for the same.
GP surgery review: dr-gilkar
Title: Many thanks
Rating: 5 out of 5
Visited: May 2023
I took my mum to the surgery recently. Never have to go but she had some bad symptoms. The GP really listened to her and took time. They referred her to be seen within 2 weeks at the hospital to rule out anything serious. Thankfully she is ok and it’s nothing serious but I was impressed with the Dr. Thank you.
GP surgery review: dr-ia-gilkar-&-partners
Title: Poor practice
Rating: 1 out of 5
Visited: October 2022
The worse surgery in Bradford, they never answer the phone and today I was on hold for almost 2hrs until the surgery closed but they left me on hold while they went home.
GP surgery review: dr-ia-gilkar-&-partners
Title: Great Surgery
Rating: 5 out of 5
Visited: June 2022
i have been attending this surgery for many years, I can say the service is amazing. the staff are always so helpful and welcoming, also able to help with my medical needs.
GP surgery review: dr-ia-gilkar-&-partners
Title: This surgery is not good
Rating: 2 out of 5
Visited: May 2022
I had to go to order my repeat prescription  and I I'm disabled  and have mental health issues that wouldn't allow  me to order on the font so I had to make my way to the surgery and when I good my meds days later some of it wasn't  there was missing it not the first time it has happened the service is adimal
GP surgery review: frizinghall-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
The receptionist was professional, considerate and understanding.  The consultation was professional and thorough.
GP surgery review: grange-medical-centre
Title: Opening hours
Rating: 1 out of 5
Visited: January 2023
The surgery, needs to update the hours they work . Mentioning they work till 8:15 on Friday however they close at six . Doctors don’t think it necessary to update patients or call them back . Receptionists are rude .
GP surgery review: grange-medical-centre
Title: Rude and disappointing
Rating: 1 out of 5
Visited: September 2022
Patients are told to only call at appointment times, however the line does not connect on several occasions the line is dropped when you get to caller one. If staff do answer they are rude and argumentative. For a simple blood test appointment I have been told to call back after 3 weeks. 
Surprisingly received a call from the receptionist who called to book me in for physio and then said they is no rota available so you have to call back in 1 week. What was the purpose of this call? 

Patients are neglected and therefore reluctant to even call the surgery as the service is appalling
GP surgery review: little-horton-lane-medical-centre---raja
Title: Well run practice
Rating: 5 out of 5
Visited: February 2023
I recently enrolled at this practice.
I am very pleased with the move after receiving good care from my GP & Nurse and courteous call handling and appointment reminder calls from the  reception staff.
Congratulations on an Efficient practice.
GP surgery review: park-grange-medical-centre
Title: No help, awful communication
Rating: 1 out of 5
Visited: June 2022
I had a appointment today a review after 5-7 years of being on depression medication. Walked in and they said it was a phone appointment. Nobody told me before hand. Planned my day around this appt. Which lasted 3 minutes. Absolutely unacceptable communication. Poor service. Felt like the person I saw just wanted to get rid of me due to the surgery closing soon. Pathetic. It’s hard enough asking for help. Especially when the staff do this.
GP surgery review: ashwell-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: May 2023
The call-back system for an appointment was excellent ,I was contacted soon and able to make an appointment for later that day. On arrival the reception staff were cheerful and helpful ,I was directed to the pleasant waiting area and was soon seen by a doctor. My review was carried out thoroughly by the Doctor and all aspects explained in a clear and detailed way. The Doctor referred to my medical information gathered by the nursing team at my annual review. These visits are always carried out in a cheerful and professional manner by the nursing staff. The prescription information was sent by computer to the In-house Pharmacy and I was able to pick up my medication within a few minutes. The surgery building and pharmacy is a modern build and very fit for purpose.