janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: shirehampton-group-practice
Title: Exceptional care
Rating: 5 out of 5
Visited: February 2023
I called the reception first thing on Monday morning because I had a couple of strange symptoms that I was very concerned about. The receptionist was kind, helpful and decisive, and arranged for the on-call GP to call me back right away. The doctor phoned me very quickly, discussed my symptoms, and asked me to come into the surgery for a face-to-face appointment. In the consultation, the doctor was thorough and caring. They phoned the spinal-ortho on-call doctor at Southmead to confirm best next steps, and I was advised to go to A&E for an emergency MRI.
I was admitted as an inpatient to the hospital that evening for emergency surgery first thing the next day.
I cannot praise highly enough the speed with which the GP saw me, and the way they treated me both on the phone and in the face-to-face appointment. The GP was absolutely brilliant, and I am so, so grateful to them and Shirehampton Group Practice. 
I hear lots of horror stories about GP surgeries from friends and family, but I am very pleased to say that Shirehampton Group Practice is exceptional.
GP surgery review: gloucester-road-medical-centre
Title: Excellent diabetes review meeting
Rating: 5 out of 5
Visited: January 2024
A very helpful, informative meeting to discuss the results of recent tests etc. to do with blood sugar levels - all done in a very pleasant, professional manner.
GP surgery review: gloucester-road-medical-centre
Title: Good medical team
Rating: 5 out of 5
Visited: December 2023
Easily made appointments and had prompt referrals on to consultants in neurology and minor surgery (hernia repair). 
Follow up nursing care was good as was prescriptions including timely repeats.
GP surgery review: gloucester-road-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: December 2023
Very personable experience. Made to feel at ease. Highly professional member of staff, who kept me informed and at every stage.
GP surgery review: gloucester-road-medical-centre
Title: Very professional
Rating: 5 out of 5
Visited: December 2023
Very reassuring and professional. 
Considerate and personable.
I  had no problem with a student being present for an intimate examination.
GP surgery review: gloucester-road-medical-centre
Title: Custom service is non-existent
Rating: 3 out of 5
Visited: November 2023
I rang to book a blood test (having just got off the phone to my rheumatology consultant) I was asked by the consultant to add certain attributes to the blood test. 
I was told in a very rude manner that patients don’t give requests like this. That’s fine, it’s the rude manner that is the problem. 
Customer service is everything!
It’s a real shame, the receptionist let down the GP’s at this medical Centre. 
It’s like the work ethic is patients are a nuisance and being rude is common place.
GP surgery review: gloucester-road-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Friendly, efficient and professional service. The GP listened to my health issues and responded appropriately taking time to explain.
GP surgery review: gloucester-road-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Just to say thanks for the newsletter and raising awareness for the jabs and reminders for the summer months. Helpful. Also, like others, I have always found you to be a responsive and supportive surgery. Thank you
GP surgery review: gloucester-road-medical-centre
Title: Superb practice
Rating: 5 out of 5
Visited: July 2023
First, I've always found receptionists helpful, friendly, professional and reassuring. The phone system works well, is reasonable and I rarely have to wait long to get an answer. The service from medical staff has been prompt and thorough. Recently,my query about a routine test was dealt with quickly and expertly, in more detail than I'd expected. Then a query about a joint problem resulted in an appointement with a practice physio, again thorough, detailed, expert and proactive and follow-ups organised.
Members of my local community that also uses the practive give the same glowing reports. 
When I have friends whingeing about their GPs, they're so surprised when I explain how brilliant this surgery is. 
Thank you!!!!!!
GP surgery review: gloucester-road-medical-centre
Title: Extremely good patient care
Rating: 5 out of 5
Visited: July 2023
So Impressed with the Doctor who was very thorough. The person I saw was very personable and easy to talk to.
Am very impressed by the care given.
GP surgery review: gloucester-road-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
The nurse was very patient with me as she explained how to complete the lung function test. She explained what I had done wrong and helped me complete each task  She explained the results and advised me to get a GP appointment
GP surgery review: horfield-hc
Title: Repeat Prescription
Rating: 5 out of 5
Visited: July 2023
Two weeks ago I put my repeat prescription through the letter box for Prescriptions at the GP surgery. I attended the pharmacy at the GP surgery I was handed wrong tablets and the tablets I have on a regular basis were not there member of staff was asked why I was given tablets which were wrong no explanation was given i understand my Prescription gets sent electronically there are no sign of the tablets i have been out of medication for nearly a week with no solution and my health as been put at risk with no medication please could thisd be looked into.
GP surgery review: horfield-hc
Title: Terrible practice
Rating: 1 out of 5
Visited: June 2023
Practice removed me from their patients list without warning. 

I last used the practice in February 2022, when the practice reviewed the patients list in September 2022 I was removed without warning. 

In the meantime I had a hospital check up through private medical care provided by my employer. Results from this came back stating I needed further medical tests due to some worrying results. It was then I found out Horfield had removed me from the list without informing me they were doing so.
I am now in the position where I have no Drs and I need urgent care.
GP surgery review: horfield-hc
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
I cannot recommend this practice enough. Quick responses to calls and emails, the most wonderful staff and doctors, and make you feel very at ease.
GP surgery review: horfield-hc
Title: Thank you for understanding
Rating: 5 out of 5
Visited: June 2022
Thank you to the nurse who took my bloods (sorry can't give names).
Made me feel at ease when I was struggling with my anxiety and helped me alot through the process. 
I will ask for you again .
GP surgery review: horfield-hc
Title: Terrible
Rating: 1 out of 5
Visited: May 2022
After discovering there was a problem with my prescription-not caused by myself I was given completely different information from the pharmacist, doctor and reception staff.The reception staff that were on at the time of this were unhelpful,sarcastic and rude!
GP surgery review: horfield-hc
Title: Out of date service
Rating: 1 out of 5
Visited: April 2022
Drastically out of date telephone messages taking about flu vaccinations for last year!!
Poor management at this place can’t update simple things and the bigger things are even worse. Register elsewhere is the advice!
GP surgery review: 168-medical-group
Title: booking shambles
Rating: 1 out of 5
Visited: September 2023
text message received for a medical review. told to use my gp. this was done , having answered questions, informed no appointment necessary. tried telephone to confirm,  gave up. reused my gp, told someone would ring me. 4 days later call received and appointment booked. longer and different to what said during conversation. had to enter mygp to confirm timings, told information would come via text. today text message again for 3rd time. informing me i need a review.
GP surgery review: 168-medical-group
Title: Very much a curates egg
Rating: 3 out of 5
Visited: April 2023
Rather like the curates egg this practise is good in parts (The Doctors and The Medical Staff) and very bad in the some of the other parts most particularly the admin staff and co-ordinators who answer Ask MyGp requests. Some have a complete inability to answer the question posed and appear to be deliberately unhelpful, given that they are non-medical they should ask  someone who does know such as a Doctor before  taking the service access user in non-productive circles. When challenged because they are clearly wrong they always blame NHS guidelines forgetting that these are easily checked. They fob patients off with a level on non-care especially for some of the most elderly and vulnerable patients. There should be a much higher level of oversight as their failings reflect on the practise and contribute to a possible poorer outcome for the patient/s than might otherwise be possible. They also mark requests as closed when they are clearly not which then allows a skew in the statistics.
GP surgery review: 168-medical-group
Title: Efficient at not non communicating Doctors
Rating: 3 out of 5
Visited: January 2023
Practice is professional and efficient I have been with this particular practice for over three years and have not once seen a doctor. Yearly reviews and even a hip replacement did not warrant me seeing one.  Blood results if anything flagged up are relayed by non medical staff who do not introduce themselves on the telephone as non medically trained so if you have a question they cannot answer you.  Follow up appointments with nurse weeks ahead, left with anxiety after a conversation with whoever called me.  Shame as this practice has a lot going for it friendly nurses etc.
GP surgery review: 168-medical-group
Title: Very poor service
Rating: 1 out of 5
Visited: January 2023
I've been at this surgery for years. Hard to get through on the phone. Admin and receptionist don't care just fob you off. Surgery can't get medication correct every month I got to keep going in to surgery or ringing them up to get my medication sorted. Six times in two days to get medication correct? Come on guys get ur act together.
GP surgery review: 168-medical-group
Title: Proffesionaly Run
Rating: 5 out of 5
Visited: February 2022
I am new ro the surgery, I was treated respectfully by front line staff and had personal call from G P 
 Yet to meet G P face to face but xcellent service so far.
GP surgery review: graham-road-surgery
Title: Bad practice
Rating: 1 out of 5
Visited: December 2023
Phoned since 8am for a appointment could not get through and my finger was on the redial button. At 18 minutes past 8, their answer phone said no more appointments for today. Furthermore it takes 2 weeks from handing in a repeat prescription for them to actually get it to the chemist around the corner from them. Worse surgery I have joined, and there is no other surgery that will take me out of my catchment area. Good for nothing surgery.
GP surgery review: graham-road-surgery
Title: Endless waiting
Rating: 1 out of 5
Visited: October 2023
Was waiting ages today. In the morning for an appointment around 40 minutes. In the evening to collect a prescription (ordered last week) more than 15 minutes regardless no people except me
GP surgery review: graham-road-surgery
Title: Great service.
Rating: 4 out of 5
Visited: May 2023
I had a blood pressure check which was high. I took results to the surgery, the young receptionist was helpful and a couple of days later I was given an appointment. Quick and efficient.
GP surgery review: graham-road-surgery
Title: You'll be dead before you get an appointment
Rating: 1 out of 5
Visited: May 2023
Don't make the mistake of joinng this practice. Second since December I've tried to get face to face GP appt. 
Last time I was told to contact 111 and ended picking up medication from the hospital - had to take the bus. Not really on.
East End practices are not like they used to be. 
You won't get seen to or be treated professionally. Don't bother joining.
GP surgery review: graham-road-surgery
Title: Why is this Practice still in existence
Rating: 1 out of 5
Visited: December 2022
This practice has not changed it's attitude in a long time, patients are an inconvenience, staff totally unhelpful, you know as soon as you pick up the telephone the receptionist will fob you off, I think the phrase "what ever you require is unavailable" is their stock answer to anything and everything, however they word it! I think they should start remembering it is their patients that pay their salaries and they should start paying more attention to their employees, i.e Us the pour people who are unable to register with other practises because they are already full, probably with the patients from Graham Road Surgery!
GP surgery review: graham-road-surgery
Title: ask my gp and telephone experience
Rating: 5 out of 5
Visited: May 2022
what is the point of ask my gp as it always seems to be offline.
When I finally rang was told it was full to capacity so although in a lot of pain I had to wait until the next day to try again.
Needed some tablets I had last year but had to see a doctor but seems to be no appointments. Not sure what happens if they are full to capacity today. Currently having to sit by my computer waiting for ask my GP to open. Why not have it open so a problem could be queued? even prioritised. When I phoned went from pillar to post. Was told I could use push my GP. Interesting as a good idea.
Perhaps you have too many customers. I try and avoid unless I really have to use them.
GP surgery review: graham-road-surgery
Title: Why
Rating: 1 out of 5
Visited: February 2022
Why do receptionists refuse to answer telephone when told repeatedly first in queue but left waiting for call to be answered for three quarters of an hour 
Why does doctor say he will telephone you either Thursday

 or Monday with important results and doesn’t bother to call on either day 
Why has nothing been done about this totally inefficient practice?
GP surgery review: graham-road-surgery
Title: This surgery is not a functioning practice.
Rating: 1 out of 5
Visited: February 2022
I had after a serve cut to my hand which was infected, ringing the surgery I was told to see a pharmacist examine my hand before I  was allowed to make an appointment. The pharmacist insisted that I see a practicing clinician immediately. Contacting the Graham Rd surgery was told that they were fully booked, but if I wished I  could change my surgery. A&E treated my injury which Graham Rd would not.
GP surgery review: graham-road-surgery
Title: Horrific Experience
Rating: 1 out of 5
Visited: January 2022
Spoke to several members of staff all give conflicting information, have repeated performed the same test and each time has been done incorrectly, when try to challenge the behaviour and lack of knowledge the Dr's display they refuse to speak to you, asked to speak to practice manager was refused.
GP surgery review: horizon-health-centre
Title: No communication
Rating: 2 out of 5
Visited: April 2022
I rang them this morning to ask advice on chest pains they told me I needed to ring 111. I rang 111 and they told me they were making me over the phone appointment with my GP and if I didn’t receive one to ring them. I rang the doctors 6 hours later and they said sorry it was miss communication and that a GP would ring soon, she did and was so rude to me asking me why I rang 111 in the first place even though I was told too by them. She then went on to say they couldn’t treat me because I don’t live close anymore- I wasn’t told this by the receptionist/ the doctor before then she said very bluntly if you have chest pains go to A and E. I got so upset I hung up. I’m still suffering from covid and have shortness of breath and I just wanted abit of advice, I didn’t want to burden A and E if it wasn’t needed but it seemed that everyone I spoke to just got me to ring someone else even though it wasn’t the right thing to do.
GP surgery review: stafford-medical-group
Title: Exceptional care during first cervical exam appointment
Rating: 5 out of 5
Visited: November 2023
I had my first cervical screening today with a nurse at this practice. I felt apprehensive beforehand, to say the least. The nurse made me feel at ease with her lovely and calm nature and talked me through the process before. She made me feel dignified during the swab. I felt so listened to and supported the whole time as she addressed all my worries. She even booked me in for the contraception appointment that I needed which was a huge relief and weight off my shoulders. So I'd like to say a huge thank you to her for making my first smear test pleasant and I truly believe that if everyone had someone as compassionate this nurse they would no longer dread their cervical exams.
GP surgery review: stafford-medical-group
Title: Great team
Rating: 5 out of 5
Visited: November 2022
Some of, not all of the team are fantastic, compassionate, go above and beyond to fulfil their role as caring individuals. Nothing is too much trouble for some of the staff at this surgery, always able to get an appointment either face to face or telephone. Repeat prescriptions are always done and on time. I for one would not leave the surgery due to the compassion, consideration and gratitude I recieve as a parent or a vulnerable child. 
Thankyou team for being supportive and always at the end of the phone.
GP surgery review: stafford-medical-group
Title: Great prescription service
Rating: 5 out of 5
Visited: October 2022
The girls who work behind the scenes and sort out prescriptions are fantastic, have a lot of empathy, compassion, consideration and considerate! Always go above and beyond. Thankyou prescription team!
GP surgery review: stafford-medical-group
Title: Outstanding receptionists
Rating: 5 out of 5
Visited: September 2022
The receptionist team were outstanding and have been on previous visits. They checked what need to happened due to my issue. Went above and beyond
GP surgery review: stafford-medical-group
Title: Cannot get an appointment
Rating: 1 out of 5
Visited: March 2022
I was diagnosed over the phone by one of the GPs about 7 weeks ago with vertigo and was told to book an appointment if the condition hadn't gone away in 6 weeks. I have been trying to book a new appointment for over a week now. Every morning at 08:00 I start dialling the practice every few minutes and just getting a line busy tone. I've finally managed to get into the "On Hold" queue by around 10:30-11:00 where I have been kept on hold for an average if 20 mins each time. When I finally get through to reception I am told that there are are only urgent appointments remaining so I explain the situation and they tell me to call back tomorrow. I am having to go through this procedure whilst also trying to continue working as I have a full time job. Today I burst into tears at the end of the call due to frustration. My only hope is that, if I undergo this procedure enough times, it will cause me to develop a condition that is deemed urgent enough for me to get an appointment.
GP surgery review: the-cedars-surgery
Title: Shockingly bad
Rating: 1 out of 5
Visited: March 2022
I have been trying for some weeks to get an appointment for a smear test.  I have been using the Ask My GP service as this seems to be the preferred way of contacting them.  I keep being told nothing is available and to try again later.  Finally, after feeling really worried about this, I phoned my surgery and actually spoke to a real person who was very helpful and found me an appointment. 
So helpful staff if you can actually manage to speak to them but unfortunately they do all they can to stop this happening!
Seriously considering changing my doctors.
GP surgery review: the-milton-surgery
Title: Made to leave, no discussion after giving new address.
Rating: 1 out of 5
Visited: February 2023
We moved in 2011, The primary gp in charge knew our new address and was fine about it.
Time goes on and we were forced to notify the practice of our 'new' address less than two weeks ago. Again, the lead gp said he would 'support us' in our application to stay ... Absolute rubbish in the event!
We receive a very impartial, non-personal letter from the print out on their computer to say we now had to find a new gp practice.  Ok, we expected that in many ways but what happened next we did not expect.
My husband (of over 30 years) has been very ill with fatigue, cough, lack of appetite for months.  Work, and not our home address prevents him from calling first thing in the morning / waiting for a call back and then possibly being able to see a gp before 6pm as he works in Bristol.
Anyway, he managed to get an appt with dr C a couple of weeks ago.  She told him he would be having a CT within 2 weeks and to go tomorrow (16/2/2023) for a Spiromitrey (sp) test at 9.20am.
I phoned wgh this morning to enquire about the ct scan, only to be told he hadn't been referred as he had been told and it will now been at least 4 -6 weeks!! He may have cancer, they don't know and neither do we!
He was also told (when he phoned the Milton Road practice today) that 'yes' they have a 30 day duty of care and yet, because we have a very recent new address, his appt tomorrow has been cancelled!!
Well, the 'old days' of being a wonderful practice have now clearly gone, you cannot even stick to your Duty of Care ... appalling : (
In all the years have been patients we would have given you 5 stars but our experience now, on being told to leave, without you even honouring your duty of care ... has to be reduced to a minus one, sadly.
GP surgery review: the-milton-surgery
Title: Outstanding Service
Rating: 5 out of 5
Visited: July 2022
I had a small health problem about which I was concerned. At 7.45 I contacted the surgery via Ask My GP. At 7.50 I received a telephone call asking if I could get to the surgery at 9.00. I did so and saw a kind and sympathetic doctor who examined me and allayed my fears. This is just one example of the excellent service I have received over the past few years since joining the practice. We are fortunate to have such a well-run and caring surgery in Milton. Not all NHS practices are as good.
GP surgery review: tudor-lodge-surgery
Title: Doctor Access
Rating: 3 out of 5
Visited: October 2022
Today I sent a request to see a Doctor on 'Ask My GP.' I explained my health problem and explained that it was a contributing factor to a poor quality of life.
I was not granted that request. A Nurse replied asking me to fill in a Questionnaire regarding my health problem. This will take at least 2 weeks to process and may lead to an appointment to see a Nurse.
I have lost faith in this Practice. I can't remember the last time I saw my G.P. and my medication has not been checked for years. I am 77 years old and because of my age I feel that my health problems are of no real concern to this Practice.
GP surgery review: tudor-lodge-surgery
Title: overall great practise and kind and caring!!!
Rating: 5 out of 5
Visited: July 2022
for 34 years this practice has looked after myself and my family in a professional and caring manner thank you tudor lodge
GP surgery review: almondsbury-surgery
Title: Very friendly service
Rating: 5 out of 5
Visited: December 2023
Almondsbury Surgery is always very friendly and helpful. I have been visiting the surgery last few weeks, the doctors were very helpful. 
Before my first visit I wasn't aware of online booking system, I called the surgery for appoinment the reception lady explain me the new system but I was very ill to do that so she did fill the form over the phone with me. 
Thank you all.
GP surgery review: almondsbury-surgery
Title: Fabulous practice
Rating: 5 out of 5
Visited: August 2023
Always amazing. So friendly and helpful, the GPS explain things so well and go over and above to help. The receptionist and nurses are so kind too. Thank you so much