janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-downend-health-group
Title: Brilliant Support
Rating: 5 out of 5
Visited: June 2023
I have recently become a carer and would like to thank the team who support carers for their support and help. They have made the process easier and less daunting.
GP surgery review: the-downend-health-group
Title: Excellent service
Rating: 5 out of 5
Visited: June 2023
I’d like to say how caring and supportive reception and nursing staff are. So polite and nothing too much trouble for them. 
Thank you
GP surgery review: the-downend-health-group
Title: Horrendous
Rating: 1 out of 5
Visited: May 2023
Bare minimum is the mantra for Downend. I've had nurses say they've tried to ring me and not gotten hold of me, when they never even attempted the call. Nurses manger told me after that "we can all learn a lesson", I've had doctors tell me there's nothing they can do about an issue, no test follow up and generally rude staff that have very little compassion.
GP surgery review: gloucester-road-medical-centre
Title: Efficient
Rating: 5 out of 5
Visited: July 2023
Whilst the appointment booking service could be improved by reinstating the online method, once I got my appointment, the checking in and timely meeting with the doctor was excellent.
GP surgery review: gloucester-road-medical-centre
Title: Caring Practice
Rating: 5 out of 5
Visited: July 2023
Appointment was as scheduled. Dr cheerful and welcoming. Health issues discussed with appropriate recommendations. Was confident with the advise and adjustments to medications
GP surgery review: gloucester-road-medical-centre
Title: Excellent care and service
Rating: 5 out of 5
Visited: July 2023
I had to move to this practice due to the previous not being able to accommodate me.

From the initial phone all the reception staff were beyond helpful and walked me through the registration process while staying on the phone.

Within under 24 hours I had a personal call back welcoming me to the practice, and this absolutely reassured me at a difficult time.

The staff and team are flawless and the premises is absolutely spotless.

The level of care given is outstanding and the pharmacy team next door are really good, always on time.

We are lucky to have such dedicated staff looking after us, and I mean that. 

Thankyou to all!
GP surgery review: gloucester-road-medical-centre
Title: Physician assistant/associate
Rating: 4 out of 5
Visited: June 2023
I have had 2 positive appointments with the physicians assistant who has been investigating an issue. I found her very helpful and she is continuing to proactively follow-up. One thing I would suggest though is that for each appointment I thought I would be seeing either a GP or a nurse to take blood and the role and qualifications of the physicians assistant is not explained. Some patients might find this annoying. It might be useful to explain who they are and what their job is to do - am assuming it’s for triage of general investigations?
GP surgery review: gloucester-road-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: June 2023
Had treatment for an Arthritic shoulder, tried various treatments including physio and steroids all dealt with very professionally.
GP surgery review: gloucester-road-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2023
Reception staff are always very helpful and professional. I always feel they go above and beyond to try and arrange an appointment if necessary. The drs and nurses are excellent.
GP surgery review: gloucester-road-medical-centre
Title: Great care at this practice
Rating: 5 out of 5
Visited: June 2023
Easy to make the appointment, doctor listened to me and gave advice. It was obvious he had read my medical records
GP surgery review: gloucester-road-medical-centre
Title: Speedy Service
Rating: 4 out of 5
Visited: June 2023
GP appt 8:30. Diagnosed issue and told follow up appt to follow. Texted and called by GP within 30 mins to offer the follow up appt that same morning as a slot has become free. Received the required injection same morning
GP surgery review: gloucester-road-medical-centre
Title: Effective and responsive
Rating: 5 out of 5
Visited: May 2023
I moved to this practice due to being unable to receive my long term meds for approx 3 months out of every 6 due to the inefficiencies of my previous practice.
Not only have I managed to acquire the meds I need when I need them but as a consequence of this my lipids have returned to their previous (relatively) safe level.
This shows how good health is not just dependent upon quality GPs but on effective systems and procedures.
As well as this I've had 3 interactions with GPs and two with nurses (on an unrelated matter) - who were all great.
Thanks
GP surgery review: bradley-stoke-surgery
Title: Admin staff don't know how to do their job
Rating: 1 out of 5
Visited: April 2023
I had an appointment for my son 10 days ago and was referred to a specialist. As it was an urgent referral I was expecting it to come through quickly. Since I hadn't heard anything I called back surgery to check on the status. The staff told me they haven't been able to fill the form for the referrals as they have staffing issues and due to holidays. This is totally unacceptable. I can understand the wait time to see Doctors or Nursers who are overwhelmed with patients, but if the doctor has already made the urgent referral but are getting delayed because the admin staff are not doing their jobs, this is unacceptable to me. 
This is also not the first time, I was referred to Southmead hospital for an appointment last year and I never received the referral. 
Please do something and train your staff if they don't know how to handle admin jobs.
GP surgery review: bradley-stoke-surgery
Title: Ridiculous systems
Rating: 1 out of 5
Visited: March 2023
Joke of a system, filled in new klink system! No response, apparently sent text but no text recieved 
rang surgery told I've been booked.into physio on 26/4 so over three weeks away, no examination so no idea what the issue is! And in pain with condition, how do we know physio is need with out examination!!  
What is going on at this surgery, it says on website you have a GP allocation to each patient but can't ever seem to see your GP!!!?
GP surgery review: bradley-stoke-surgery
Title: Always get great service
Rating: 5 out of 5
Visited: September 2022
Confused to see such poor reviews for a surgery that has always offered me great service. Given the last few years, the staff here should be commended for the excellent treatment they provide. Never had an issue with the reception staff and have always been treated with respect. All too easy for people to forget how poorly funded and overstretched the NHS is and a little compassion for those delivering the service would go a long way.
Keep up the good work!
GP surgery review: bradley-stoke-surgery
Title: Power Assisted door
Rating: 5 out of 5
Visited: May 2022
Thank you for all your hard work and providing excellent care to my mum. With mum’s declining mobility, she is now using wheel chair. Does the surgery door has power assisted entrance? ie door stay open when button is pressed to enable carer to push wheel chair in. 
It gets difficult to keep door open with one hand and push mums wheel chair with one hand to enter surgery as it needs more force to push over bumps. (We came for COVID-19 booster). I asked reception but they were unaware. I would be grateful if this can be looked into. 
Once again thankyou very much for excellent care. It means a lot.
GP surgery review: bradley-stoke-surgery
Title: Sad it has a poor rating
Rating: 4 out of 5
Visited: May 2022
In 8 yrs I have been more than satisfied with the service from this practice. My ongoing illness now has changed my feelings. Many excellent doctors who are guarded by some less than excellent front staff! Treatment from one doctor in particular has lifted my confidence and pushed to get me a life saving diagnosis quickly. I hope the difficulties I have experienced this month will not become the 'norm'!
GP surgery review: bradley-stoke-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2022
I rang in the late morning and got through to Reception  quickly. I was asked if a telephone call was suitable and replied with a positive response. At around 12.30 a doctor rand me and I described my symptoms. I was immediately offered an appointment at 4.30 that day. An excellent response
GP surgery review: bradley-stoke-surgery
Title: Hard working practice
Rating: 5 out of 5
Visited: February 2022
Having been a patient here since 1992 I can honestly say the care and consistency has been great, even through the pandemic. Staff are under immense pressure, covering a huge area and their care and patient focus has been nothing less than impressive. Their receptionist sam, found a simple appointment card I had misplaced the other day and took the time to contact me personally and ensure it was kept in a safe place until I could collect it. Great customer service and patient care. Well done everyone on the team and thank you for all the hard work you do! :-)
GP surgery review: bradley-stoke-surgery
Title: Appointments
Rating: 1 out of 5
Visited: February 2022
consistently rude. Disappointed those who work from the front desk.pls have a bit of professionalism when dealing with people who is sick and need help.
GP surgery review: bradley-stoke-surgery
Title: Worst surgery
Rating: 1 out of 5
Visited: January 2022
This surgery is shocking for customer service, the receptionist's are rude and have the attitude of "I don't want to be here". Completely not helpful when it comes to requests, I spoke to a doctor earlier on the phone and she kept pausing and not answering to me, I kept repeating "hello, hello?" for her to answer to me. Also the call back service is appalling, they call when only they want to, they don't consider the fact if your working, if you miss the call you have to then re-phone to request for another call back from the doctor! Your not able to get through to the doctor on the phone at that time. Bradley Stoke surgery need to urgently improve their customer service levels, employ more friendly and helpful staff that actually want to help and have empathy for patients! Sort this out!
GP surgery review: concord-medical-centre
Title: Thanks to Concord Medical Centre
Rating: 5 out of 5
Visited: July 2022
I have to seek help a few times via Ask my GP in the past years, and met quite an array of professionals in person or on the phone at Concord Medical Centre. The team work is incredible and I feel supported every time and that the doctors have my best interest at heart.
Today, I was so happy that I was able to speak to a professional like Dr., she was so easy going and encouraging, I piled on her all my pent- up queries since our last appointment, so many questions, possibly unrelated, but she was able to explain and substantiate her yes, no, maybe and added more towards understanding my condition.
I am grateful for her patience and with her expertise I was able to paint a clearer picture, a better understanding. She also explained about the scan coming, and advised further on some medication I am using.
Well done and thank you, Concord Medical Centre
GP surgery review: bedminster-family-practice
Title: Confrontational staff member
Rating: 2 out of 5
Visited: June 2022
I had to visit this surgery today and was pestered by one staff member on the matter of wearing a face mask. This was two weeks after an NHS England decree (08/06/22) stated 'patients visiting GP surgeries or hospital outpatients appointments no longer need to wear masks'.
GP surgery review: bedminster-family-practice
Title: Poor telephone service
Rating: 2 out of 5
Visited: April 2022
Cannot get through on phone to ask about X-ray results and have been calling repeatedly every day but with no joy for two weeks. Visited the practice in person and was told the only way to access was through phoning. Endless loop! I  have no idea how someone who has additional needs accesses the service. Practice not listening to complaints and not addressing!
GP surgery review: bedminster-family-practice
Title: Terrible phone system
Rating: 1 out of 5
Visited: January 2022
Failed to provide repeat prescriptions.
Under resourced in every possible way. 
Doctor impossible to reach. 
I find even calling the surgery a horrible experience. I have been tied to this surgery for 5 years. It's not been a nice experience. Especially after of government saving or COVID.
GP surgery review: the-armada-family-practice
Title: Shocking!
Rating: 1 out of 5
Visited: October 2022
I have rang the doctors surgery a total of 114 times between 8:30 and 9am this morning and I couldn’t even get through! 
I have been struggling with my chest all morning and this afternoon still can’t get through. Very unreliable and will be changing surgery’s tomorrow so I can actually be seen!
GP surgery review: the-armada-family-practice
Title: Very good practice
Rating: 5 out of 5
Visited: September 2022
People must realise the amount of people requiring treatment and advice due to local population rises. Always found that it takes time to get through on phone but with patience you will get through and receptionists are always polite and helpful and have to work to system adopted.
GP surgery review: the-armada-family-practice
Title: Lazy
Rating: 1 out of 5
Visited: August 2022
My daughter is 4, she has always struggled with bowel problems and has no diagnosis yet. I have called the surgery a number of times since she’s been born and they never bother to see her when she’s struggling in pain due to constipation or the runs, they just tell me to give her more laxative which doesn’t help! They’re not sympathetic to her case at all and can’t make time to get her in and try to find out what’s going on. I tried to call recently at 8.30 when she was crawling on the floor in pain to be told they had no more appointments so had to revert to calling 111 and going to a&e. This surgery can’t seem to make time for anyone unless your old, that’s the only people I see in there actually having an appointment. My other child is a baby and she had conjunctivitis recently and they couldn’t even bother to see her and prescribe treatment as it wasn’t urgent. Absolute waste of space.
GP surgery review: the-armada-family-practice
Title: Dreadful practice
Rating: 1 out of 5
Visited: July 2022
Almost impossible to get an appointment and even more unlikely to be able to see anyone face to face. The reception staff don’t have a clue. A chap in front of me was asking about a replacement card for free prescriptions as he’s lost his for diabetes medicine and the receptionist told him to ring 111 or Google it.
GP surgery review: the-armada-family-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: February 2022
The staff here are incredibly rude and obnoxious and that’s if you are ever able to get through on the phone. Their phones always cut off, or have a ‘call failed’ message.
GP surgery review: oak-tree-surgery
Title: Caring & Brilliant
Rating: 5 out of 5
Visited: August 2022
After a operation, was experiencing extreme pain & medical problems, had a telephone consultation with a doctor from Oaktree Liskeard, who set out a plan to investigate further the following morning if advice & treatment advised on the phone call wasn’t working. Had a call back within a hour of requesting to speak to a doctor only wish I was mentally more at the start of the conversation to have remembered the name of the doctor, his advice worked, he was caring & concerned. Know people are quick to  advertise negativity on their experience currently, but not so much positivity. My personal experience was exceptional & I’m so grateful.
Also the pharmacist who was phoned the day before helped & was very informative. Regrettably his help & prescription didn’t ease my problem. Hence my request to speak to a doctor.
Just want to say a huge “Thank You” to Oaktree, all staff including the receptionist, (who was lovely to talk to) deserve praise & admiration.
GP surgery review: rosedean-surgery
Title: Astonishingly high level of professional service
Rating: 5 out of 5
Visited: August 2022
I do not normally leave reviews but this was such an experience I feel compelled to share.
We all hear about the pressures that the NHS in general, and primary car in particular are experiencing.
Following today's experience I have witnessed I would rate the service as being exceptional.
From an initial phone call, answered quickly, politely and efficiently, followed that same day for a face to face appointment with a nurse and then a consultation with a GP all within a few hours was really faultless.
The level of care and professionalism throughout by all practice members, receptionist, nurse and GP was exemplary.  This continued to the dispenser in the dispensary.
In particular I would like to highlight the level of Personalised Care demonstrated by the GP.  I did not feel I was having treatment 'done to' me but at all times felt an active part in my treatment discussion and shared decisions about my treatment.  At no time did I feel rushed or pressured.  I felt respected and valued as an individual.
To me, this is our NHS at its very best and an example of how a general practice can, and should be run.
I would like to share my sincere thanks and appreciation to this fantastic team working under such unprecedented pressures, although this did not show in anything I saw.
This practice is a credit to the staff, the NHS and all who contribute.  We are fortunate to have this in Liskeard.
Thank you.
GP surgery review: rosedean-surgery
Title: Brilliant help and support
Rating: 5 out of 5
Visited: June 2022
I contacted Rosedean surgery this evening at 17.20 approx with a health concern...the receptionist I spoke to was really kind and helpful...I was called shortly after this conversation by a GP who discussed my concerns and,put in place a medication plan for me.I consider this to be excellent practice and,I'm very grateful...thank you Rosedean
GP surgery review: rosedean-surgery
Title: Awful service
Rating: 1 out of 5
Visited: April 2022
Been a patient at the surgery for over 45 years used to be an outstanding surgery, however not the case anymore had to go through 111 to book an appointment and was told I would need to have a face to face consultation at my surgery Rosedean which they booked for the following day 8am appointment 
Arrived at 7.59am and was told by the receptionist to wait outside as the surgery was not open, waited till 8.05am as no one had approached me to ask me to come in 

At that point the receptionist said that my 8am appointment didn’t exist and that 111 did not book an appointment so basically saying I was lying 

She then went to speak to the senior partner and had a conversation on her return told me that 111 were wrong to book the appointment and sent me a link to send photos too and they would call me at some point to discuss and if I would need to come back in again 

There was no one waiting in the surgery and I was the only patient for the time I was left waiting for them to discuss what I should do next I could have been seen and not wasted a morning of work 

Terrible service
GP surgery review: rosedean-surgery
Title: Dreadful Management
Rating: 1 out of 5
Visited: April 2022
Well, if this surgery is rated by the Care Quality Commission as ‘Outstanding’ then I would hate to see average.
My wife and I were registered at this surgery for just over one year. We are both on repeat prescriptions. I can say that every contact I have had, either by telephone or a physical visit, has left me disappointed with the service except once, however, the follow up at the surgery by other staff was dreadful.
The surgery appears to lack any sense of management, organisation or joined up thinking. 
Telephone appointments were not received or the times of physical appointments changed without notification and when questioned, the Reception staff were just outright rude. I was notified that a doctor will telephone, in response to telephone appointment missed by the doctor, but no calls received.
I attended for blood a test but nurse only prepared to take for single test when it is clear that multiple tests would be required. Later, without further medical consultation, received further request to attend for other tests. This is either a case of dreadful management or milking the NHS Business Services Authority for more cash at the patients inconvenience.
Medications are ordered at the dispensary with lots of notice however, on more than one occasion, on arrival told medications unavailable and asked to return. This surgery/dispensary is happy to waste your time when a phone call would safe our time and theirs.
In short, the basic organisation and management of this surgery and dispensary has left me so concerned that I am unable to trust them with my health and welfare. I have registered elsewhere.
GP surgery review: rosedean-surgery
Title: NHS at its best!
Rating: 5 out of 5
Visited: March 2022
Tricky situation on a busy Mon, also involving referral to Derriford.
Reception staff and GP were very pleasant and helpful in a stressful situation. Seen immediately and mind put at rest, plus referred to our own Dermo Clinic. The personal face to face attention was just what was needed.
Many thanks.
GP surgery review: rosedean-surgery
Title: Great support from reception
Rating: 4 out of 5
Visited: January 2022
I would like to say how impressed with the help I have had on several occasions over the past week from Rosedean reception staff...I have had an issue with obtaining new medication prescribed by Derriford hospital but,with the help and support of Rosedean staff this has now been sorted.... brilliant
GP surgery review: falmouth-health-centre
Title: Everything good about the NHS.
Rating: 5 out of 5
Visited: January 2023
I didn't even know that Falmouth Health Centre existed (just behind the hospital).  It was clean, staff were friendly and helpful (it's not exactly a great time to work in the NHS) and I felt I'd received good, knowledgeable 'care' during my podiatry appointment.

I happened to speak with someone (boiler engineer) the next day who was also complimentary about their visit with a sick child.

I appreciate our NHS staff - it's been a difficult few years and I can only hope it gets better.
GP surgery review: falmouth-health-centre
Title: Very disappointed
Rating: 0 out of 5
Visited: October 2022
I never leave negative review but I don't have a choice now. Some of the staff on the reception desk in my experience are so rude. The way and tone of their voice are not very professional or welcoming.  
I have to say I had very bad experience with one doctor. They weren't nice and they diagnosed my child over the telephone. When I asked for face to face appointment they were very rude and I felt like I was taking their time.  
They told me come to the surgery and from the first minute they seemed mad because they had to check my baby. I'm very disappointed and surprised that they told us we can't come to the surgery every time we are worried about something.  
Yes we can, we are parents who care about their child and they are a doctor and their job is helping others.  
I'm thinking about officially complaining.
GP surgery review: falmouth-health-centre
Title: Staff were superb
Rating: 0 out of 5
Visited: August 2022
Due to sepsis and the loss of the index finger on right hand (this is why my writing is so bad) I found that my eye sight in my right eye was begin lost. I attended Treliske and the surgeons and staff have been superb. I recently received an appointment for a pre-op assessment at Falmouth health center. I was not happy with this as I live quite a long distance away. However I arranged transport. I did not know what to expect but I must say that I was very pleased with my treatment from all that I met and cannot praise Falmouth Health Centre enough. All were extremely kind. Thankyou.