janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: winterton-medical-practice
Title: Uncaring Receptionist
Rating: 1 out of 5
Visited: July 2022
According to the Winterton Medical Practice website, the following requirements are needed to register for online services:

"Patients can register for Systm Online. Once registered you can book appointments on-line, order prescriptions, view your detailed coded clinical record via the internet and request access to your full clinical record. 

To do this, please ask at reception and bring one form of Photo id and/one form of Id confirming name and address, or two forms of id confirming name and address with you so that we can verify your identity

You will be given a username and password for the online service. Once registered, please click on the  logo above to access your Systm Online services."

Before visiting the practice with the necessary documents, a member of staff confirmed those id requirements and that a uk Photocard Driving Licence and a Photocard Biometric Resident Permit would be acceptable and sufficient.

But on visiting the practice, the receptionist refused to even look at the documents presented. I was told that a letter and a photo were required. The receptionist refused to enter any further discussion even when I asked for clarification.

Anyone can make an error in delivering a service but being so utterly dismissive to the point of rudeness, is not acceptable way to provide a service.

Luckily, Winterton Medical Practice has a second outlet in Burton Upon Stather. The receptionist there accepted my documents without quibble.

For these reasons, this review is based solely on the interaction with one member of staff at Winterton Medical Practice and is not meant to be indicative of the service provided as a whole at the practice.
GP surgery review: winterton-medical-practice
Title: Used to be a brilliant practice - what is going on!!
Rating: 1 out of 5
Visited: April 2022
I have been with this Practice for 49 years.  When you needed an appointment you could just ring and get through, unless obviously, it was first thing in the morning which is normal.  Now you are on hold for ages and just when you think you are making progress as "No. 13 in the queue", you either get cut off or remain No. 13 for many minutes. 

My mother had a heart attack a couple of months ago, she has not heard from the hospital at all in relation to this, but even worse she has now had her appointment to discuss what is happening cancelled 4 times.  My mum came to my house crying yesterday because she is so frustrated with the situation, she will not generally leave the house unless it is to go to the doctor/hospital.  She is now beginning to suffer from depression, which they know about, but are just making the situation worse.  Honestly, you hear about surgeries like this, but never, ever thought it would ever be ours.   Do they not get checked by any higher organisations?  Using Covid as an excuse is no longer acceptable.
GP surgery review: ancora-medical-practice
Title: Waste of time
Rating: 1 out of 5
Visited: June 2023
Where do I start honestly 
Every time I’ve tried calling this place it either doesn’t go through or eventually it goes through after trying about 60 times (no joke) get told to call at 8am, but by the time it’s actually worked it’s 8:45am and there isn’t anymore slots.
Then when you get an appointment you end up with a doctor thats got no drive or motivation to actually sort your issues and you just get fobbed off to the poorly stocked pharmacy next door. 

Due to the reasons above and the constant struggle, I’ve moved doctors, and I advice everyone too
GP surgery review: ancora-medical-practice
Title: Dreadful, unhelpful, broken systems
Rating: 1 out of 5
Visited: October 2022
Tried to book an appointment online and was told that I can not book any more "future appointments" so I cancelled an appointment for a blood test to make room and it still wouldn't let me book. I called the practice and was told by the telephonist that she didn't know anything  about any restrictions on booking online. I asked her to reinstate the cancelled appointment (which she could see on her system as she gave me details about it) and she couldn't do it, only the practice manager can do it apparently (and only by email) and to get an appointment I need to call the practice at 8am the next day!

When you try to call the practice at 8am to get an appointment, even if you call at 8am precisely, you are in an enormous queue and by the time your call is answered, all the appointments for that day are gone.

I would call this surgery a joke but jokes are funny and serve a useful purpose, this surgery does neither!

Go somewhere else!
GP surgery review: ancora-medical-practice
Title: The best surgery i've attended
Rating: 5 out of 5
Visited: July 2022
I'm 72 and upon moving to Scunthorpe, this surgery sent me for an angiogram. Immediately I was diagnosed with needing a triple heart bypass. The surgery picked up on something it took over 3 yrs for the previous surgery to find. The care I've received is absolutely wonderful.
GP surgery review: cambridge-avenue-medical-centre
Title: Rubbish service
Rating: 1 out of 5
Visited: December 2023
I have five days to register my father’s death. We are on day 5 and the drs still haven’t sent the death certificate to the registry office. Every time anyone phones to chance they are on hold for an average of 45 minutes. In an already stressful time they are absolutely no help. They keep saying it is with the dr now - just to appease. 
I would not be recommending. If they don’t care about how they are treating people who are already stressed and upset then they are not adhering to their code of practice.
GP surgery review: cambridge-avenue-medical-centre
Title: No appointments
Rating: 1 out of 5
Visited: December 2023
All I needed was some antibiotics for a chest infection which i get once or twice a year.  The doctor said last year don't let it go past 2 weeks or I could get pneumonia.  Guess what no appointments for a week which makes it 3 weeks.  Christmas weekend coming up so closed for 4 days.  Not good.
GP surgery review: cambridge-avenue-medical-centre
Title: Impossible to get a GP appointment
Rating: 0 out of 5
Visited: September 2023
My GP surgery opens at 8am I have rung continuously since the lines open when I finally get through there is no appointments for today or the rest of the week. I require a repeat prescription because my pain relief has run out and I would like it reviewed so I can have something which makes me less drowsy. This can’t be completed because I would have to see a doctor and there isn’t a doctor free.  
Surely why waste a doctors appointment on something that could just be reviewed. This is a reoccurring theme with the GP practice how can there be no appointments left just over an hour after opening and how can you even get one when it’s engaged for an hour and when you do get through they are all gone. Surely there could be a better system for reviews. I don't believe the current system just isn’t working. I have been with this surgery since I was 5 years old and over the last 10 years I feel it has turned into a shamble.
GP surgery review: cambridge-avenue-medical-centre
Title: Used to be fabulous
Rating: 1 out of 5
Visited: August 2023
Having recently been discharged from hospital, tried to get appointment with gp, only to be told the next one is in 3weeks!!!!  I don't understand what is going on at this surgery post covid.  It used to be the best in scunthorpe now all I hear are negative  comments. What was the point of doing the extension when there clearly isn't  enough doctors to cover the amount of patients it has.  All the care seems to have disappeared. So sad.  Hospital letters say contact your gp but when you finally do get through, there are no appointments.  I do feel patients are suffering as a result, I know my family are.
GP surgery review: cambridge-avenue-medical-centre
Title: Very poor
Rating: 1 out of 5
Visited: July 2023
Rarely have my bloods taken at the practice but on the occasions when I have the level of skill is extremely poor, resulting in numerous attempts, leaving the whole of the back of my hand black with bruising. I never experience this anywhere else. Also, when the results show up on your records they are marked ‘Patient Informed’ when that has not been the case. Unless it’s a routine enquiry eg book an appointment receptionists are unhelpful and appear out of their depth. This used to be an excellent practice but is now a shadow of what it once was. I’d advise anyone who needs anything other than routine healthcare to avoid.
GP surgery review: cambridge-avenue-medical-centre
Title: Great assistance when required
Rating: 4 out of 5
Visited: December 2022
Luckily I have had few occasions to go to the surgery apart from routine blood tests. However, in the last two weeks I had an infection  resulting in pain and hard lumps in my chin. I went to reception, was greeted in a friendly and very helpful manner resulting in a same day appointment with a Nurse Practitioner with subsequent antibiotics prescribed. On completion of the dose, the condition had reduced but the lumps although reduced were still worrying. I returned again to reception ,again very understanding and was able to let me see a GP that morning. The doctor was very professional ,prescribed further treatment and reassured me the lumps would clear and were not a serious worry, this was very appreciated.
The people involved were at all times a credit to the Practice and in the current climate re health access, treated me very well indeed.
GP surgery review: cambridge-avenue-medical-centre
Title: Very happy with service provided
Rating: 5 out of 5
Visited: October 2022
I have had to use the practice several times over the last few months and have always found everyone to be polite, helpful and efficient. I have seen GP, Physio, Practice Nurse who, alongside the receptionist, have been very helpful and sorted my problem with ease. I have also used the online Klinik service which is excellent and so convinient, I always receive a prompt reply and it is so much easier than trying to get through on the phone.
GP surgery review: cambridge-avenue-medical-centre
Title: Shocking
Rating: 1 out of 5
Visited: July 2022
Almost impossible to get through on the phone/get an appointment. Huge queue at reception because of this. Receptionist and nurses taking blood not wearing masks. Not a safe environment for the elderly or vulnerable.
GP surgery review: cambridge-avenue-medical-centre
Title: No one answering phone
Rating: 1 out of 5
Visited: June 2022
98 attempts to call and you still can't pick up. And that before I'll be put in a queue for 30mins. I understand there is pressure but it's the afternoon not first thing in the morning.
GP surgery review: cambridge-avenue-medical-centre
Title: Not recommend
Rating: 1 out of 5
Visited: March 2022
I am suffering with pain in shoulder for a year and I can't have a decent treatment. I spend over one hour to have a opportunity to talk with the receptionist and when I get it they say it is no appointment available. Since I moved to this gp I never ever see a doctor from there, only by phone call and now I can't even have phone call with the doctor to discuss my situation because as I said they are telling me there is no appointment available.
GP surgery review: the-kirton-lindsey-and-scotter-surgery
Title: Poor Service
Rating: 1 out of 5
Visited: September 2022
The practice does not have an electronic prescription ordering system. It takes 5 days to get medication.I need medical appliances which are ordered through a 3rd party supplier who request a prescription from the practice. When it is fulfilled and there have been 2 occasions when prescription hasn't been sent at all it is posted 2nd class to the supply. The time delay was unacceptable and stressful with just untruths and incompetence from staff I have now changed to another GP practice with modern systems .
GP surgery review: the-kirton-lindsey-and-scotter-surgery
Title: Caring Practice
Rating: 5 out of 5
Visited: May 2022
Excellent receptionists that care! G.P’s always very thorough & have a caring bedside manner. Fortunate we are in your practice.
Thank you to all
GP surgery review: the-kirton-lindsey-and-scotter-surgery
Title: Impressed
Rating: 5 out of 5
Visited: April 2022
After recently feeling unwell i had the need to visit the kirton in lindsey practise , i found the whole experience from getting an appointment to recieving treatment very fast and efficient ,i was very impressed with the attitude of the reception staff and the Doctors where great even ringing me later that evening for a welfare check and the results of my blood test which was only taken that morning , well done to all involved your a credit to the NHS .
GP surgery review: west-common-lane-teaching-practice
Title: Excellent Practice, better that the other one nearby
Rating: 5 out of 5
Visited: July 2023
I have been with many surgeries in my time, they definitely struggled in covid like all the surgeries. Have noticed it is getting better since, i can always get an appointment when i need one. Probably the best surgery in the whole of gielinor.
GP surgery review: west-common-lane-teaching-practice
Title: Rude staff
Rating: 1 out of 5
Visited: May 2023
The staff member was so disrespectful and rude. This is the second time this has happened. My concern was important and now I have had to call the crisis line as a results. She was not helpful, took me asking a question about 5 times before she offered to help me, reluctantly. I also struggle to get appointments at this doctors
GP surgery review: south-axholme-practice
Title: Disappointed
Rating: 3 out of 5
Visited: June 2023
I was told on Thursday by the receptionist I was to have phone consultant on Saturday around 10am to discuss my problems. No one contacted me from the surgery. Very disappointed.
GP surgery review: the-birches-medical-practice
Title: Awful practice
Rating: 1 out of 5
Visited: September 2023
I have been with this practice for years ,but it seriously gone done hill , calling 96 times and still no answer, no call from the doctor but the receptionist ,  doctor working from home so couldnt prescribe, told to call 111 for a simple bladder infection that antibotics could sort .changing practice asap ! Avoid
GP surgery review: the-oak-tree-medical-practice
Title: Change part of medication
Rating: 4 out of 5
Visited: September 2023
I have bee  on Intermittent self catheters  for sometime  and supplier notified me of new products and sent samples which I found d
Superior 
Contacted oak tree medical
 And this was sorted out Immediately my new product arrived 48 hours great service
GP surgery review: the-oak-tree-medical-practice
Title: Ridiculous
Rating: 1 out of 5
Visited: July 2023
Absolutely nobody answers the phone, have been trying to secure an appointment and can't get through at all it's now been 6 days
GP surgery review: the-oak-tree-medical-practice
Title: 6 months of waiting
Rating: 1 out of 5
Visited: April 2023
I registered at this GP in October and was told I was gonna get a letter for a new patient health assessment, it’s been 6/7 months now and every time I call they don’t answer and every time I go there they what the letter should be arriving soon but never does. I don’t get how a place that people rely on for their health can be so bad and inconsistent
GP surgery review: the-oak-tree-medical-practice
Title: Never answer the calls
Rating: 1 out of 5
Visited: September 2022
Today I rang 176 times and the phone line has been constantly busy!!! This is ridiculously! I need to change doctors for my little one. What is the point of having a surgery open when you can not make an appointment!
GP surgery review: the-oak-tree-medical-practice
Title: No service
Rating: 2 out of 5
Visited: September 2022
Reception tele never answered, 10 mins phone constant repeat. Another missed appointment for NHS stats, simply unable to cancel.
GP surgery review: the-oak-tree-medical-practice
Title: Unable to get through
Rating: 3 out of 5
Visited: June 2022
Phone line constantly engaged 
Ridiculous can’t get through to make appointments or for any queries
GP surgery review: the-oak-tree-medical-practice
Title: Ok practice
Rating: 3 out of 5
Visited: May 2022
Constant phone engaged when ringing it. Tried constantly for over an hour. Under dermatology and told can get repeated prescription from my own doctors then to discover they havnt sent any notes thro yet again to my doctors so cannot get prescription from them. Tried ringing ironstone centre to it been constantly engaged. I need my medication. it’s a joke
GP surgery review: the-oak-tree-medical-practice
Title: Phone system
Rating: 3 out of 5
Visited: May 2022
I went on the nhs booking system to book my spring booster- went through all the booking and got an appointment on Sunday as diabetic- drove an hour from work for it only to be told that diabetes dosnt qualify me for the fourth job- ironic thing is four days later I get a text from the gp saying please book an appointment- when I went to get my jab there were four people in so it wasn’t as though they couldn’t fit me in- I rang 14 times on Thursday 5th may to ask for an explanation from someone as to why I was allowed to book an appointment to be turned away and every time the line was busy- someone else commented on the fact that it is impossible to get hold of anyone- I have rang since 9am this morning and now nearly 4pm- you can’t possibly tell me that the line is always busy
GP surgery review: the-oak-tree-medical-practice
Title: No answer, constantly engaged
Rating: 3 out of 5
Visited: March 2022
Simply wanted to inform the doctors i would not be able to attend my appointment the following day due to getting covid. Rang and rang, the lines were constantly engaged, no waiting system in place. I was not spending my entire day trying to speak to someone. Shocking system. The venue itself offers a good range of services but like so many other medical places the issue is actually trying to speak to someone in the first place.
GP surgery review: the-oak-tree-medical-practice
Title: Never answering the phone!
Rating: 1 out of 5
Visited: January 2022
I tryied to make appoitment several times in one year time and everytime i ring its "peeep peeep peeep"  you can try all day long and never answered. This is medical institution?!!
GP surgery review: the-oswald-road-medical-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Never had a bad experience here, 
All the reception team, doctors and nurses have always gone above and beyond for me and my family, 

Can’t recommend them enough! Really kind are caring team!
GP surgery review: ayton-and-snainton-medical-practice
Title: Exemplary practice
Rating: 5 out of 5
Visited: August 2023
I have nothing but praise for this practice. I have varied medical needs and they are always ready to help. Even during lockdown I was able to access advice when needed. I have found all the staff, from GP's to Receptionists extremely friendly and approachable and feel fortunate that this is my local practice.
GP surgery review: ayton-and-snainton-medical-practice
Title: Above and beyond practise
Rating: 5 out of 5
Visited: May 2023
We are very lucky to have these extremely talented doctors and amazing support staff at our village practise.
GP surgery review: ayton-and-snainton-medical-practice
Title: Very friendly and responsive practice
Rating: 5 out of 5
Visited: September 2022
I needed to speak with a GP regarding my mum and her health. I was able to access a same day telephone appointment and speak to her regular GP. Her GP was incredibly helpful, listened to my concerns, and was able to support my mum in her choices regarding her situation. Thank you to all the team for facilitating such wonderful care.
GP surgery review: derwent-practice
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
Despite being extremely busy and hard to initially get through to, the surgery were amazing. There were no appointments left but they still allowed me to bring my grandson down straight away. They did this twice as he was not getting better. Staff were all lovely, the GPs, nurse and receptionists couldn’t have been more caring and helpful. 
Brilliant, caring surgery.
GP surgery review: derwent-practice
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
I rang Derwent Surgery at 8.30am Wednesday.
It was answered Immediately by a very helpful gentleman and was given an appointment the same morning.
Brilliant.
Excellent service.
GP surgery review: derwent-practice
Title: Lovely people, busy but worth it
Rating: 5 out of 5
Visited: July 2022
The doctors, nurses and staff are almost all patient and helpful. It can be hard to get through on the phone sometimes, but that is the price we pay of an underfunded NHS at the moment. We have had two GPs (our first retired and we really miss him!) and both have been wonderful. Of course everyone has an off day, but having been a patient for 20 years now, I very much recommend the practice. Also the phlebotomists can actually get blood out of my tiny veins without puncturing me multiple times!🤩
GP surgery review: sherburn-surgery
Title: Excellent GP practice
Rating: 5 out of 5
Visited: July 2022
Extremely efficient,  easy to get appointments.  Very caring Dr , quick referral for further tests .
Have never had cause to complain about anything at this surgery.
GP surgery review: sherburn-surgery
Title: Extremely Poor Dispensary for Patients Prescriptions
Rating: 1 out of 5
Visited: July 2022
Having had a heart attack I was prescribed Ramipril (as well as other medicines). I have been advised to change this to Entresto, which is only to be started a prescribed  days after stopping Ramipril. I called the dispensary to advise this and to ask if I could stop the Ramipril now given the leadtime to getting hold of Entresto. I was informed that the dispensary would have it in for me the following day. I therefore stopped Ramipril and called into the surgery two days later (this was Friday afternoon) to collect my prescription only to be informed it wasn't there and to try again on Monday!!! This is a key medicine to help my recovery and so that would not have worked! I told them that the situation was not acceptable and asked that they seek advice from a doctor. The dispensary employee came back and inform me that there was nothing she could do about it and I should go elsewhere (she was quite rude and given the circumstances did not care about how I was going to get my medication). Luckily my heart nurse (a fab lady) sorted out a prescription 13 miles away). This was a very upsetting and quite traumatic experience, which I would not want others to go through so be aware!
This is the second time it has happened too - they simply don't care!!!, so I will pick up my paper prescription and get it elsewhere!
GP surgery review: sherburn-surgery
Title: Thank You
Rating: 5 out of 5
Visited: March 2022
To everyone and I mean everyone at this practice Thank You.
Cancer patient recovering on Palliative Care Program.
GP surgery review: scartho-medical-centre
Title: Pointless phone call
Rating: 2 out of 5
Visited: May 2023
I called this morning, I was waiting nearly 20 mins to be answered, then when they answered they put me on hold to check an appointment for me, then after coming back the phone, I had to be referred to other doctors, when I got there I went to the front desk and the receptionist only told me where I need to be sit, she didn’t tell me I had to go other desk or anything, I was sat for 20 minutes for my appointment even though my appointment was so suppose to be at half 1
GP surgery review: beacon-medical
Title: Can’t fault service
Rating: 5 out of 5
Visited: December 2023
Rang the surgery for medication for my elderly father as he was poorly, the nurse rang back within 20 minutes and sent a prescription through to the pharmacy excellent service Thankyou