janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: regis-medical-centre
Title: Great caring staff
Rating: 5 out of 5
Visited: February 2023
This is only the 2nd time i have used this go practise and find the staff excellent and caring.a credit to the nhs
GP surgery review: regis-medical-centre
Title: Not fit for purpose.
Rating: 1 out of 5
Visited: February 2023
To whom it may concern.
I was told that I may be anemic following a blood sample. I was told this may be a case of bowel cancer. I cannot manage to speak with anyone about details, although I'm told no further action necessary. I'm worried and confused. Your telephone system is not fit for purpose, I work, and cannot sit on the phone for hours. I fine the Anima system even worse. It makes no sense to me, and by 08.05 this morning there was no availability. Again, it is not fit for purpose. I would really value a face to face chat with someone.
GP surgery review: regis-medical-centre
Title: Poor practice under rating
Rating: 1 out of 5
Visited: February 2023
It's very disappointing when you've made a call back from a doctor and the doctors don't bother calling you back. Especially when they are supposed to call you to discuss your blood results. I've been waiting for the last 3 days by then you might be dead and buried the service is very poor its disappointing. I would never recommend anyone to use it.
GP surgery review: harden-blakenall
Title: Amazing!
Rating: 5 out of 5
Visited: July 2022
The GP who delt with me has always been amazing and understood and did everything they possibly could for me! Couldn’t fault him!
GP surgery review: harden-blakenall
Title: Good practice
Rating: 4 out of 5
Visited: July 2022
Can't fault nurse's care, there doing fantastic jobs bless them. Think we should start having face to face consultations with doctors
GP surgery review: harden-blakenall
Title: Good practice.
Rating: 4 out of 5
Visited: July 2022
Although it can be difficult to get through to the doctors on the phone, I find that the nurses, doctors & receptionists at this practice are very caring, kind & polite. They will help where they can but they are under alot of pressure, I found that they don't rush you when you have an appointment & they genuinely listen to you. So keep doing what you're doing guys.
GP surgery review: harden-blakenall
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
I visited this practice and all staff were helpful, this is second time in a month and   all staff were very professional and understanding. I would recommend this practice to anyone.
GP surgery review: harden-blakenall
Title: Good practice
Rating: 4 out of 5
Visited: July 2022
The nurses are very good at there job and they are nearly all ways on time for your appointment some of the receptionist can be very rude on the the phone it’s a shame because they are all not like that some will go out of there way to help you
GP surgery review: harden-blakenall
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
Great service and did everything I asked and helped in anyway. Did a referral for me to help me out with my skin. Received all confirmation via text and a copy of it all
GP surgery review: harden-blakenall
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
I visited the gp with my little boy. The gp was caring and had time for us.
The reception staff are always are polite and caring, they do not rush you even though they are under a lot of pressure.
It would help if they had self arrival screens to take some of the pressure off the reception staff. 
The queue to the reception desk was out into the corridor.
GP surgery review: harden-blakenall
Title: Wonderful surgery with great doctors
Rating: 5 out of 5
Visited: July 2022
The doctors, nurses and receptionists at the Blakenall practice are very much part of a team and all are welcoming,  well organised, professional and clearly care for the needs and welfare of patients. The website provides a wealth of useful information and contact  made either on the phone or online is dealt with efficiently by  helpful reception staff. I have no hesitation in highly recommending this practice.
GP surgery review: harden-blakenall
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
Out standing care received today from the doctor no only treats the patient but also listens many thanks
GP surgery review: harden-blakenall
Title: Helpful staff and doctors
Rating: 5 out of 5
Visited: July 2022
The service at Blakenall surgery is excellent, I'm very impressed with the doctors, the reception staff and the overall experience of this surgery. They really do work hard and try their best to help as much as possible. When the need has arisen, I've enjoyed outstanding service from the entire team. Congratulations and thank you
GP surgery review: saddlers-health-centre
Title: Efficient and on the ball
Rating: 5 out of 5
Visited: July 2023
the saddlers surgery always answer calls quickly and send reminders for appointments which is great
GP surgery review: saddlers-health-centre
Title: Missed consultations/reviews
Rating: 4 out of 5
Visited: July 2023
Two consultations/reviews had been arranged for my mother via text messages, with the newly assigned paramedic, to the surgery. The dates and times booked according to their availability. On both occasions I had to ensure I was with my mother, to undertake the consultations/reviews. Unfortunately I did not receive a call on either occasion, which is frustrating to say the least. My mother is housebound and both reviews (her annual health review and frailty review), are very important in terms of her ongoing health issues at the moment and more so because she is unable to attend the surgery to be seen by a health practitioner. 

Going forward it would be most helpful and considerate for any future arranged consultations/reviews to be followed through and undertaken with the patient.
GP surgery review: saddlers-health-centre
Title: Very Good Practice
Rating: 5 out of 5
Visited: July 2023
I like to stay always with Saddlers Health Centre because they are friendly and they are professionals with very good doctors.
GP surgery review: saddlers-health-centre
Title: Great service
Rating: 4 out of 5
Visited: July 2023
I have recently joined this Surgery, so far it has been a fantastic service. Great communications, and very prompt service.
Keep up the efficient service.
GP surgery review: saddlers-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
Responsive service provided, didn’t wait long for an appointment face to face. Appointment met with my health need. Felt valued and supported.
GP surgery review: saddlers-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
Although it is sometimes difficult to get through on the phone, I always receive a caring and patient service from all members of staff. Everyone does their best to help with whatever situation I am in. No matter how busy staff are they are always pleasant and friendly.
GP surgery review: saddlers-health-centre
Title: Nice experience
Rating: 5 out of 5
Visited: July 2023
I love the approach and the process was easier and faster tha I thought.i will always recommend saddlers health center for anything with any kind of health issues
GP surgery review: saddlers-health-centre
Title: General assessment
Rating: 5 out of 5
Visited: July 2023
I was warmly received at the reception and after which I was asked to wait for a while for my assessment.Pleasanteries were exchanged and my Blood pressure was  taken and blood samples taken with my consent.communication was effective .I was asked to. Come on the 4th of August for my smear test.
GP surgery review: berkley-practice
Title: Efficient
Rating: 5 out of 5
Visited: January 2023
Following the need to communicate with my mothers Dr regarding her new medication distribution, they responded straight away and followed up with a phone call and email. Refreshing to find a practice that is so efficient. Thank you.
GP surgery review: berkley-practice
Title: Fabulous service
Rating: 5 out of 5
Visited: December 2022
Rang at 4pm as was concerned about my child, despite the late call time and the fact that there were no available appointments, I still got a call back off a doctor. The doctor was very thorough with their questions and gave me the advice I needed, thus avoiding me sitting up a&e or the out of hours surgery for hours with a poorly child. This isn’t the first time I’ve needed a last minute appointment for one of my children and I have always received either a face to face or sufficient advice over the phone. With all the bad press that surgeries are getting atm in the news, for lack of service and appointments I can honestly say that our surgery is fabulous. Can’t fault them for their service, particularly with children. Would (and have) recommend to anybody looking for a new surgery.
GP surgery review: berkley-practice
Title: Wonderful practice, wonderful staff
Rating: 5 out of 5
Visited: December 2022
In last two weeks I have had to contacts more than I have ever re my children. Something we are lucky is a rare occasion every single person I have encountered has been wonderful!!!!. Reception, admin staff doctors honestly so much empathy. In time where I know they are so busy and so stretched. Little extra thank you to lady who this morning went above and beyond why I waited. Please know I am so grateful and really are doing a great job.
GP surgery review: berkley-practice
Title: Friendly caring service
Rating: 5 out of 5
Visited: November 2022
I called the surgery in extreme pain a problem with my legs not usually experienced.  I felt listened to by the person receiving my call and the doctor who even brought another doctor to make a second check before sending me for emergency treatment at the Manor hospital.  Thank you, I was in real trouble that day.
GP surgery review: berkley-practice
Title: Do they know what they are doing behind reception
Rating: 1 out of 5
Visited: November 2022
After months feeling unwell ..decided use nhs app to book phone conceltation at doctors ..I reserved a 4.30 pm appointment as I work till 2.30/3 . I waited on day by phone from 4pm till 6pm waiting my call ..but nothing..found missed call off them at 6.11 pm when I was out.i phoned next day to complain and was sent text saying another one would be arranged on the Thursday of that week at my convenience I was just to phone and confirm...whilst at work I tried for hrs to get through..when finally did was told my phone appointment had been made for between 12pm and 3 pm !!! I'm tempted call this stupidity on there behalf when ready told them I work till 2.30/3 ...but that may be crediting them a little too highly behind that reception!!!!
GP surgery review: berkley-practice
Title: Book telephone consultation and still waiting after 2hrs
Rating: 1 out of 5
Visited: November 2022
After booking a telephone consultation...lets face it ..no chance seeing a doctor !!..I waited for my appointment at 4 30 pm..still waiting 5.30pm.. 6pm had to go out ..found missed call 6.11pm ..whats point of timed appointment
GP surgery review: berkley-practice
Title: Great practice
Rating: 4 out of 5
Visited: September 2022
After a number of issues with my health, I really cannot fault this GP practice who have gone above and beyond to help me, with referrals for procedures, I like to speak to my regular GP, he's truly amazing.
GP surgery review: berkley-practice
Title: Excellent service
Rating: 5 out of 5
Visited: July 2022
Had my blood tests done. Very efficient, professional and pleasant nurse. From the booking system through to the completion of the tests everything was very clear and organised.
GP surgery review: berkley-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
I have always found kingfisher berkley to be a brilliant surgery, they always go the extra mile to help you and always try to find a solution if there are no appointments or call backs available when you call, the doctors are all very friendly and listen to your problem and don’t just fob you off, I would highly recommend this practice!
GP surgery review: moseley-avenue-surgery
Title: Diabetes review
Rating: 5 out of 5
Visited: May 2023
This was carried out with scare and listened to my concerns 

The nurse was helpful and kind 

The reception staff could be a bit more helpful and not more interested in their mobiles
GP surgery review: moseley-avenue-surgery
Title: Follow up for last week’s visit
Rating: 5 out of 5
Visited: May 2023
Very good feeling in with the doctor
Very happy with my progress of my illness able to get more tablets
GP surgery review: moseley-avenue-surgery
Title: Great practice.
Rating: 5 out of 5
Visited: May 2023
All staff friendly, polite and helpful. Got appointment on day. 
GP excellent- always listens carefully, explains everything clearly, I have complete confidence in care and advice given.
GP surgery review: moseley-avenue-surgery
Title: Good practice
Rating: 4 out of 5
Visited: May 2023
Had a first diabetic review with nurse efficient, professional and friendly given some useful information to take away.
GP surgery review: moseley-avenue-surgery
Title: Face to face appointment
Rating: 4 out of 5
Visited: May 2023
It was good to have a face to face with the Nurse and discuss my health and my injury.
She answered many questions and me some advice going forward on my recovery.
GP surgery review: moseley-avenue-surgery
Title: Practice
Rating: 5 out of 5
Visited: May 2023
We have always had great help and understanding from both the Doctors and Nurses and receptionists always helpful in sometimes difficult circumstances
GP surgery review: moseley-avenue-surgery
Title: Phone call appointment frustrating
Rating: 3 out of 5
Visited: May 2023
Need more one to one appointments, booked 4 weeks ahead and still couldn’t get 1 to 1 . Bad signal on day and after 2 calls to surgery I managed to speak to Dr on 3rd call. Hard to communicate over phone call. If 1 to 1 continues it is not helpful to be told you will get a call between 8 and 6, you are constantly looking at phone all day.
GP surgery review: moseley-avenue-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
The quality of service was very good, and I was sent additional info via a link which helped me understand more as I could reread the important info.
GP surgery review: moseley-avenue-surgery
Title: Good doctors practice
Rating: 5 out of 5
Visited: April 2023
Just wish wasnt so difficult to get face to face appointments. Very pleased with service we receive from doctors
GP surgery review: moseley-avenue-surgery
Title: Very friendly practice
Rating: 5 out of 5
Visited: April 2023
The practice has always been welcoming in all the 55 years we have been patients. Yesterday's experience was very satisfying in the way I was greeted and treated. Thank you
GP surgery review: forrest-medical-centre
Title: Good to see more faces, and friendly ones
Rating: 4 out of 5
Visited: November 2022
I regularly come in for blood tests. Great new set of nurses, very friendly and good at getting my deep veins!
GP surgery review: forrest-medical-centre
Title: Efficient and Caring
Rating: 5 out of 5
Visited: November 2022
I have been registered at Forrest for a long time. Whilst the media is full of negativity about GPs my experiences at Forrest have been so very positive. 
The reception staff take your details and then the GP calls you back. When I have needed seeing urgently it has not been a problem. The staff across the entire team are fabulous and it all runs very smoothly. Recently I have had contact with the nurses, HCAs etc and they are fantastic too. Huge thank you to all there.
GP surgery review: forrest-medical-centre
Title: Very accommodating
Rating: 5 out of 5
Visited: October 2022
Very accommodating…
Personal and friendly and always immensely clean.
It never seems overcrowded and I never seem to wait too long for my appointment. Just feels they are on top of things which gives a great deal of confidence.
GP surgery review: forrest-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: September 2022
I cannot thank the doctor enough. Listened to everything I had to say and acted so quickly with arranging tests etc 
Hopefully get to the bottom of my illness within a couple of weeks and it’s all thanks to this practice
GP surgery review: forrest-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
Cannot praise All The staff at The Forest Medical Centre from The Dr’s & Nurses to the reception team 
Every one is polite & helpful whether on the phone or by sending a quick email their response to any Query is super quick 
My consultation appointments either with GP or nurses are also stress free whether this is on a 1-1 basis or phone consultation i have never had a problem in getting an appointment and when your not feeling well its reassuring to know that you can get an appointment 
I have always found every member of the team very helpful both in advise & treatment 
Repeat prescriptions are dealt with promptly & pinged over to my local chemist without delay cannot fault the practise Thank you
GP surgery review: forrest-medical-centre
Title: Exemplary practice.
Rating: 5 out of 5
Visited: September 2022
The perceptive reception staff once again proved to be the first component in a superbly managed organisation, operating to very high standards of efficiency.
Talk about ‘Grace under pressure’ ….
GP surgery review: forrest-medical-centre
Title: Excellent surgery
Rating: 5 out of 5
Visited: September 2022
I was treated with Care and compassion. All members of staff were polite and helpful. I found the booking process on line very straightforward.
GP surgery review: forrest-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: July 2022
Got appointment same day  to see gp after speaking to receptionist.  Problem was dealt with to my satisfaction
GP surgery review: kensington-road-surgery
Title: im most concerned
Rating: 3 out of 5
Visited: May 2022
im most concerned regarding the recent notice displayed at the surgery,that from june 6th 2022,you can ONLY make phone contact with reception,that orders for prescriptions cannot be left at the desk anymore...you are already on a run of bad reviews particularly im noticing in 2022  with regards extreme waiting times on people waiting when phoning the surgery before the phone is answered.....the new 6 june rule will only serve this issue to get even worse as will force a sheer bigger volume of calls into the surgery....most concened...cannot this june 6 rule not  be reversed/are you realising that this was a bad idea in the first place to implement this rule?....most concerned......
GP surgery review: kensington-road-surgery
Title: So frustrating
Rating: 1 out of 5
Visited: May 2022
Please please please sort out the phones. Doctors are wonderful but trying to get through to them is terribly frustrating.
GP surgery review: kensington-road-surgery
Title: 1 in the queue for 13 minutes
Rating: 1 out of 5
Visited: April 2022
Is there anyone there who can pick the phone up? So strange! You need a new phone system because this isn’t working for you
GP surgery review: kensington-road-surgery
Title: Absolutely no way I would recommend
Rating: 1 out of 5
Visited: March 2022
I have had an ongoing heath issue for 2 years.  After 35 years at this practice regrettably my family  will have to consider an alternative.  It is impossible to get through, promised call backs that never happen, prescriptions that never arrive at the pharmacy. As a result I have been admitted to Hospital as an emergency.  The care my family received pre 2020 was exceptional.  What has gone wrong ? Do the new Doctors want patients to leave ?
GP surgery review: kensington-road-surgery
Title: Absolutely shambolic
Rating: 1 out of 5
Visited: February 2022
I have spent many hours over the last week trying to make an non-urgent appointment. Each time I have tried to call I have been in a holding queue for over an hour and had to hang up because I have a job where I am required to be in lots of meetings. 

I finally got through to what can only be described as a very rude receptionist who seemed to take pleasure in informing they have no appointments available and to call again tomorrow and waste yet another hour of my life.

Such a shame I have been with this surgery over 20 years and the last 4 years have seen it decline in service.
GP surgery review: kensington-road-surgery
Title: NEVER able to get through by phone.
Rating: 1 out of 5
Visited: February 2022
Ringing the surgery to get an appointment is near enough impossible. The phone lines are always engaged. On the odd chance that you do get through you are told to call back between certain times to TRY to get an appointment. Booking in advance is completely out of the question. I don’t understand why getting an appointment is made into such a lottery.
GP surgery review: kensington-road-surgery
Title: Inaction by administration
Rating: 1 out of 5
Visited: February 2022
I had been recommended by a specialist to have a blood test for heightened PSA levels 'at earliest convenience.' I received no appointment. On consulting with the resident nurse (one cannot speak to anyone else) I found that the surgery had received the request in June 2021. 'You didn't pick up the form, did you?' she asked. I replied that I had heard nothing so had no idea what to do.
I am not a mind reader. So, for want of any action at all in the administration of the clinic, this test, which might be considered of some importance as it is an indicator of the likelihood of cancer, was delayed for seven months. This speaks for itself; it needs no further comment.
GP surgery review: kensington-road-surgery
Title: This is a failing practice.
Rating: 1 out of 5
Visited: February 2022
Currently have been waiting on phone for 1 hour 11 minutes. Experienced doctors who don’t ring back, sloppy administration, poor record-keeping and highly unhelpful attitudes form some receptionists. When is somebody going to do something bout this practice?
GP surgery review: kensington-road-surgery
Title: Awful and  uncaring
Rating: 1 out of 5
Visited: January 2022
My parents have been with the practice for approx 50 years and it has declined considerably within the last 5 years . It is impossible to book an appointment as the line is permanently engaged and when finally managed to speak to a receptionist was told to phone 999 ( totally unnecessary and inappropriate) .  It appears the surgery is unable even to provide a basic level of care and could probably benefit from a CQC inspection
GP surgery review: kensington-road-surgery
Title: Rude uncaring receptionists
Rating: 1 out of 5
Visited: January 2022
One has to visit the surgery as phone answering has become non-existent. Today the receptionist was curt, inquisitorial and obviously thought my request – for a follow-up appointment after hospital treatment for a serious skin complaint – was utterly unreasonable. They are right to have a notice warning NIL TOLERANCE  for abuse of the staff, but reciprocally there ought to be one for the staff warning  of NIL TOLERANCE for impatience and discourtesy with patients and NIL TOLERANCE for complete failure to answer the telephone.
GP surgery review: phoenix-family-care
Title: Excellent service
Rating: 5 out of 5
Visited: February 2022
I have recently moved to this practice and have had excellent service, with a health review undertaken by a friendly, efficient and welcoming nurse. Contact with the surgery is prompt. Highly recommended.
GP surgery review: phoenix-family-care
Title: A kind & caring HCA
Rating: 4 out of 5
Visited: February 2022
A kind & caring HCA who followed up with a phone call, one month after my Health Check, as promised. Thank you