janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: rosedale-surgery
Title: Observation on Patient Reviews/Blood Tests
Rating: 5 out of 5
Visited: August 2022
Prior to Covid Lockdowns - I was asked to have an age-related   health review, it wasn't possible to proceed at that time. 

First Part   -    As a follow up In August this year I asked and had a blood test - the feedback process was that if everything was normal/okay then I would hear nothing.

 I telephoned today and was told the blood test results were indeed considered to be normal. When I asked what the cholesterol reading was - it was in the normal range 3.6 to5 - then I asked what it was actually - I was told it was 4.9 - this is at the highest end of the range. (I said to the lady who gave me feedback that I would write suggesting that if test results showed up certain parameters, then it should be normal practice to telephone patients.) 
Not knowing what the other aspects of the blood test show were other readings though within the ranges but at a high level like the cholesterol. Do I need to be alerted to be looking at my lifestyle and making any changes as a result of other parts of the test?

Second Part -   Health Reviews for older people do they include further processes like blood pressure checks/ weight review and check on family histories for example of heart condition?

Look forward to hearing from you.

Tim Harris
GP surgery review: rosedale-surgery
Title: Brilliant Surgery
Rating: 5 out of 5
Visited: July 2022
The service we receive from Rosedale is 5 star all the staff Doctors, Nurses, Receptionists etc have always been so caring and helpful nothing is to much trouble, we are very lucky to be in their catchment area.
GP surgery review: victoria-road-surgery
Title: Very organised
Rating: 5 out of 5
Visited: October 2022
I attended Saturday surgery for my flu jab the practice and staff were well organised and very professional I had no waiting straight in and out again.
GP surgery review: victoria-road-surgery
Title: Brilliant service
Rating: 5 out of 5
Visited: January 2022
I sent a footfall request at 14.45pm.GP phoned at 4.05pm.Prescription ready to collect at pharmacy by 4.30pm.What amazing service.Thank you
GP surgery review: elmham-surgery
Title: Excellent care
Rating: 4 out of 5
Visited: December 2023
I have been a patient for many years at the surgery and in general has always been really good and helpful.  Recently I had a visit that I felt deserved a great review, as all tests were carried out, an exam, and the Doctor I saw really listened and helped me make sure they had understood my problem correctly.  So kind and professional.  I find everyone there from reception to doctors/nurses all so helpful.
GP surgery review: elmham-surgery
Title: Great patient experience
Rating: 4 out of 5
Visited: June 2023
On the couple of occasions I have needed to contact the surgery for an appointment it has been a straightforward experience and all staff from reception through to GPs and nurses have been friendly, very helpful and thorough.
GP surgery review: elmham-surgery
Title: Excellent service and support
Rating: 5 out of 5
Visited: May 2023
My son recently had to have an ultra sound scan which was arranged in extremely quick time. The scan was carried out at 8 pm on a Monday evening and I was telephoned the next morning at 8.55 with the result. I can't praise all the staff involved highly enough.
GP surgery review: elmham-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: February 2023
We are truly blessed to have this surgery - the doctors are absolutely brilliant but all staff (reception, dispensary, AHPs, phlebs, domestics) go above and beyond to help their patients.
GP surgery review: elmham-surgery
Title: All medical staff amazing reception staff not
Rating: 3 out of 5
Visited: December 2022
All of the medical trade staff are amazing but the receptionist are most unhelpful I’ve experienced this 4timea with practice and never name given when on phone like say they should.
GP surgery review: elmham-surgery
Title: Very Helpful
Rating: 4 out of 5
Visited: October 2022
Telephoned to inquire about making a Covid booster appointment as the NHS website was only offering locations too far away.  Firstly, the phone was answered straight away. Secondly, the person answering was very helpful and gave me an appointment, moving my husband's appointment to the same time so that we could go together. Perfect result. I am very grateful.
GP surgery review: elmham-surgery
Title: Amazing care and concern
Rating: 5 out of 5
Visited: September 2022
I was told to attend the surgery asap to see the GP.  Immediately my concerns and pain were listened to and arrangements were made to contact my daughter for immediate transport to the hospital.  I would like to thank the team unreservedly for their professionalism and swift action.
GP surgery review: elmham-surgery
Title: Unable to get appointment
Rating: 1 out of 5
Visited: August 2022
I phoned the surgery as I had chronic back pain.  I was informed there was no availability for either a face, to face appointment or a telephone call from a clinician.   Advise to go to a pharmacy or walk in centre in Norwich -  25 miles away.   I was unable to do either due to being in pain.
I asked for an appointment on Monday after the weekend and was informed it would be the same situation then as shortage of Dr's.
Left me feeling very distressed and to be honest very frightened as no help available.
GP surgery review: elmham-surgery
Title: Brilliant Pharmacy Service
Rating: 4 out of 5
Visited: August 2022
I’m a full time cater for my partner and as such, have to remember everything. Today the practice pharmacy team went well beyond their role by sorting out my forgotten medication (my fault) and making sure I was clear about dose changes. 

This means so much!
GP surgery review: elmham-surgery
Title: Great service
Rating: 4 out of 5
Visited: July 2022
Phoned in morning with a very worrying health issue. Was able to fit me in that day whereupon I saw an absolutely excellent new (to me) doctor. He was very professional, carried out a full examination and put my mind at rest.
GP surgery review: mattishall-surgery
Title: Nurse was great
Rating: 5 out of 5
Visited: January 2024
Came in to see Nurse today - She was incredibly helpful and chatty - Certainly helped put me at ease - Please can you pass on my sincere appreciation for her professionalism (I foolishly forgot her name)
GP surgery review: mattishall-surgery
Title: Incredibly responsive staff
Rating: 5 out of 5
Visited: December 2023
I called the surgery today as I was concerned about my father. The receptionist was extremely helpful and organised a same day appointment with an ANP. The ANP thoroughly assessed him, took blood and organised appropriate treatment. Thank you very much!
GP surgery review: mattishall-surgery
Title: Bad attitude
Rating: 1 out of 5
Visited: November 2023
I rang up the surgwry to get a appointment I ring at exactly 8:30 am only to have the phone out down on me twice 
I then rang them back and was in the queue for 53 minutes when I finallly got through to the receptionist she said I had to ring back at 8:30 next morning 

She made a remark about normal people would ring or just turn up at the reception and book  a appointment 


I have explained the symptom of the hat I’m having and they told me to go to a walk in Center where I could possibly infect others 
I feel very let down that the receptionist is allowed to be so judgemental towards a patient
GP surgery review: mattishall-surgery
Title: New innovative ideas
Rating: 4 out of 5
Visited: October 2023
The experience we have had of the new Pharmacy box collection service for medication has been so good. It has proved a real asset to the surgery. I no longer need to go into the pharmacy which will not only benefit myself but also reduce queuing and pressure on staff. A pin is sent to my mobile phone and this is very simply entered into machine and medication dispensed in seconds. Brilliant!
If you are worried about this process please don’t be it is so simple and also it can be used 24/7 not just in pharmacy opening times.The pharmacy are having a robot installed and a refit so I feel the practice is really open to new technology and improving their service to its patients. Well done everyone.
GP surgery review: mattishall-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: January 2023
I would like to thank each member of staff from both Mattishall and Lenwade surgery! The service provided is always above and beyond for both myself and my children. With the ongoing pressures within the NHS the staff are always trying their best and will try to solve any issues that arise to the best of their ability! You provide a fantastic service- thank you
GP surgery review: mattishall-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
I cannot be more thankful for the support I receive regularly from this surgery and feel that GP services are not getting enough recognition. When I called this morning I was 19 in the queue, but when I got through I got informed a doctor would call me between 10-11am, which I thought was amazing. I got a call by 09:30am and the doctor not only spoke to me on the phone but then asked to see me in the GP surgery as soon as I could. I was there within 15 minutes, I got reviewed and got treatment from the pharmacy all by 10am! Unbelievable service and cannot thank the staff enough for their continued effort.
GP surgery review: orchard-surgery
Title: Fabulous Patient care and lovely staff!
Rating: 5 out of 5
Visited: November 2022
I would like to take the time to say that I cannot fault Orchard surgery for the care they give me, My son and my other family who are registered at Orchard. 

Nothing is ever too much and all the staff are kind and caring. I cannot thank them all enough for what they do! 

I would like to see harsher consequences for patients who come into the practise being horrid to the staff. They don’t deserve to be treated the way they are by the public sometimes. 

Thank you Orchard for all you do!
GP surgery review: shipdham-surgery
Title: Caring great pracice
Rating: 5 out of 5
Visited: October 2023
Saw the senior GP today. Amazingly empathetic and supportive. Treatment was patient lead and follow up support offered Thank you
GP surgery review: shipdham-surgery
Title: Great practice and service
Rating: 5 out of 5
Visited: May 2023
My daughter and I visited the surgery yesterday for a blood test, and the nurse was amazing. A very friendly, caring and kind manner and made my very anxious daughter feel calm. She was extremely understanding and very helpful. We have had a great experience overall at the surgery. It makes such a difference.
GP surgery review: shipdham-surgery
Title: Superb Service
Rating: 5 out of 5
Visited: February 2023
After just receiving goods results from my second PSA test. Concerned about suffering severe UTI and being in pain and uncomfortable. By 2.00 pm the same day. Appointment booked, sample in, gp consultation and prescription by 2.00pm. Nothing is too much for the close team at Shipdham. Thank you so much.
GP surgery review: shipdham-surgery
Title: Great practice  , caring doctors
Rating: 5 out of 5
Visited: May 2022
I find these doctors at this practice very knowledgeable and actually care about their patients. Doctors actually talk to you and discuss treatments.I have had follow up calls from a doctor out the blue to see how I was a week after my visit to make sure the medication was working and my problem was getting better, which it was. It kinda blew me away as never had this good a treatment from any practice before. The nurses are very good as well and receptionist are also good, so the whole package at shipdham surgery is the best .
GP surgery review: shipdham-surgery
Title: Wonderful surgery
Rating: 5 out of 5
Visited: March 2022
Such a lovely surgery; efficient, friendly staff and nothing is ever too much trouble. I feel well cared for, with doctors going above and beyond - something I will always be thankful for. Couldn’t recommend them enough. Thank you Shipdham surgery.
GP surgery review: theatre-royal-surgery
Title: Fantastic experience
Rating: 5 out of 5
Visited: March 2023
I accompanied a family member who was very poorly earlier this year . The doctor was so kind and reassuring and really took the time to listen. On all follow up appointments the doctor never made us feel rushed and was so caring towards my family member who is now thankfully so much better. 
Thank you for your time and assistance it is really appreciated especially when I realise how busy and how hard you work
GP surgery review: theatre-royal-surgery
Title: Really helpful and supportive
Rating: 5 out of 5
Visited: May 2022
My carer and I visited the practice this week and I wanted say thank you for the positive experience. 

Firstly grateful to the reception team for arranging several appointments to coincide to make life easier.

Secondly to the Dr and Nurse who took good care of me because I was feeling really unwell. They took time to be through and had time to listen to my concerns, whilst making me feel at ease and having a cheerful manner too.

Thank you again.
GP surgery review: fakenham-medical-practice
Title: Its only going to get worse - Quote !!!
Rating: 1 out of 5
Visited: December 2023
I am appalled by the so called service from the practise. 32 minutes in a queue. I work in a large open plan office so do not really want to discuss personal matters openly
There is one senior nurse that is a godsend but that is if you can get through  the interrogation interview with the reception team to get to see her ! I was arrogantly told that its like this in every doctors surgery and it won't get any better  !! The last time I had this issue I ended up being blue lighted to hospital , something that seemed to fall on deaf ears
Sadly here is no other option , so I guess I just put up with the pain and anxiety but at least they are not too overworked !
We are just left to suffer  -  Oh I could have an appointment the second week in January 
No  wonder A & E is constantly full
GP surgery review: fakenham-medical-practice
Title: Thank You
Rating: 4 out of 5
Visited: December 2023
I called the surgery yesterday to try and get a call back from a doctor after a bit of a nosedive with my mental health. The person who answered the phone to me was absolutely amazing. She took me through several options of help available to me and was very compassionate. It was very much appreciated after the day I had had up to that point.
GP surgery review: fakenham-medical-practice
Title: Superb service
Rating: 5 out of 5
Visited: July 2023
I phoned surgery at 8:20 for an appointment for husband , waited 30 secs for a response. Appointment with staff member at 9:30 am , staff member who husband saw was very good , gave husband time , very attentive and husband did not feel rushed. I am very pleased with service that was recieved. Thank you fakenham
GP surgery review: fakenham-medical-practice
Title: Gone downhill
Rating: 1 out of 5
Visited: March 2023
I know this review does not stand alone when corroborated with those of other complaining patients who have posted here at NHS, on healthwatch Norfolk and best care compare. I have also heard it on the grapevine amongst my work colleagues and neighbours also registered at this practice. The appointment system hasn’t got any better since last year, an on line form, a response to tell patients the doctor will review the on line form 2 or 3 weeks later either in the morning or in the afternoon with no idea of the time. The surgery don’t take into account that the patient might actually be working that day and miss the call and those not working are left sitting waiting all day wondering when the doctor will call. The doctors are reluctant to see patients face to face. If the doctor refers a patient to the hospital it can take three weeks for the secretary to write up the referral, making the two or three weeks waiting for the GP to call, added to the extra week or so if the GP decides to see the patient, 8 weeks before that referral goes through. Why does it take a secretary three weeks to type up a referral letter from the day it’s actioned to her to do so by the GP ? I really do think that it’s only a matter of time before patients go undiagnosed with serious life threatening illnesses, cancers for instance, where time is of the essence, before this surgery realises it’s failings to review face to face within one week not several weeks and forward referrals on to the hospital within days not weeks. I wish there was another choice of GP practice in Fakenham.
GP surgery review: fakenham-medical-practice
Title: Not the same as it used to be
Rating: 1 out of 5
Visited: December 2022
Once a patient has managed to actually get a phone or face to face appointment with a GP, triage or nurse then they will be treated with 5* high professional standards. It’s getting the appointment that’s the problem & for this I rate 1*. 99% of the receptionists who answer the phone or operate the reception desk deserve 5* because they treat patients with respect, dignity, patience & kind understanding. 1% could learn a lot from their receptionist colleagues. 1% of reception staff are extremely rude, impatient, snappy, disrespectful & condescending. It is clear that 1% do not want to talk with patients face to face or over the phone nor help them In anyway & for this I rate them 1*. The booking system is extremely frustrating & today drove me to tears because one of the 1* receptionists (there are two I rate at 1*) just would not listen to my plight. I would like a follow up appointment for an ongoing problem that has been causing me so much anxiety for several months & of which the Doctor is aware. No way was I able to book a follow up appointment today, not until the New Year, 3 weeks away she said & I cannot call to book, I have to complete an online form in the New Year. From experience I know the completion of an on line form in the New Year will result in an automated response telling me that the Dr. will look at it two weeks from then ! So, now I have to wait another 3 weeks before an on line form will even be considered, potentially 2 weeks from consideration for the Dr. to review it and then potentially another 2 weeks from review of the form for a face to face or telephone appointment. For this shambolic booking system I rate 1*. Likewise when a patient calls the surgery, the automated voice instruction I rate 1*. The practice might as well edit the recording to say “This is Fakenham Medical Practice & we’d like it if you would consider anything but actually ask for an appointment with one of our doctors. We’d much prefer you to call 111, go to the pharmacy, go to Cromer minor injuries, go to the walk in centre 23 miles away in Norwich, go to a & e, look at the help section on our website, if it’s mental health issues call the helpline or fill in an on line form, the doctor will take two weeks to review it and then if you are lucky will give you an appointment some time after that or call back tomorrow to hear this automated message again” Your doctors know their working days & working hours well in advance & so why can’t patients call in to the surgery or call up on the phone to be greeted by the receptionist & given an available slot there & then ? To be told by a receptionist that they cannot give out appointments, not to bother filling in an on line form this side of Christmas because it won’t go anywhere or be actioned at all but to hang on until after the festive season, fill one in then is a wholly unacceptable. Such a shame you can’t sort out the 1* appointment system to compliment the 5* nurses, doctors & 99% 5* receptionists.
GP surgery review: fakenham-medical-practice
Title: Frustrated
Rating: 3 out of 5
Visited: October 2022
I have been contacting this practice for several weeks trying to sort out an ongoing issue. I am of an age where I remember I could call the surgery, get an appointment to see the doctor, they listen and arrange further tests if needed. Not any more. I struggle with the new system and would rather see my GP face to face, if only so I can see that they are actually listening to me. I have listed several systems that may or may not be linked but the GP only select one system to treat, when speaking to the GP by telephone, I try to ask about my other symptoms but get the feeling that the consultation is over so I have to fill in another form listing my other symptoms and so it goes on.
GP surgery review: fakenham-medical-practice
Title: Well done everyone at Fakenham Medical Practice
Rating: 5 out of 5
Visited: September 2022
My wife & I came for our Covid booster and Flu vaccination on Thursday evening. I know you had a lot of trouble on Saturday but you have managed to get on top of the problems (which were not of your making anyway). Our sincere thanks to all the volunteers, nurses and doctors. We feel we are really fortunate to have such a wonderful team working on our behalf. I don't think anyone could have done better and you are a credit to the NHS.
GP surgery review: fakenham-medical-practice
Title: Excellent care
Rating: 5 out of 5
Visited: February 2022
I received timely and compassionate care during a recent medical emergency. The GP took all appropriate action and was very reassuring throughout.
GP surgery review: holt-medical-practice
Title: Long wait times for appointment and cancelled appointment
Rating: 3 out of 5
Visited: September 2023
Usual wait times, at least 2 weeks for telephone appointment, 3 weeks if you want a face to face appointment.  My last telephone appointment was not fulfilled by the practice.
GP surgery review: holt-medical-practice
Title: My appointment was cancelled for the second time
Rating: 1 out of 5
Visited: September 2023
I had an appointment this morning for a blood pressure monitor to be fitted for 12 hours, my appointment time 8.20, at 8.01 I get a call saying it had been cancelled for the second time. I had a taxi outside my gate at the time of the call as once the monitor is on they state you shouldn't drive. I also for the second time had to arrange time off work for the appointment and for the following day as they request the monitor to be returned by 8.20. For the second time I was told the nurse was off sick, I was sympathetic the first time as I was also given more notice, but this time unfortunately I had to pay the taxi and couldn't re arrange work at such short notice. The person calling said they could do Thursday, but for me to arrange work for the appointment, the transport and the return of the monitor the next day twice in one week is totally unreasonable plus the cost to me of these cancellations is unacceptable. The person who called suggested a call back from either the practice manager or the head of nursing I didn't quite catch which one, I accepted, but as yet I haven't had a call.
GP surgery review: holt-medical-practice
Title: Still waiting for my call back
Rating: 1 out of 5
Visited: April 2023
On Monday 4th September I had my second appointment to be fitted for a blood pressure monitor, this was cancelled by the surgery. 

My conversation with the caller ended with me agreeing to speak with a member of staff about my concerns re the two cancelled appointments. 

It is now the 6th September and I still haven't heard from the surgery. 

I would like to point out that the caller clearly knew who I was as they asked for me personally so there would be no problem in identifying me and my cancelled appointments, as she had all the details in front of her.

Leaving a review on a platform like this about my health warrants privacy, I would never leave my real name. 
However the receptionist I spoke with does have all my information and should have passed this on to the relevant person who was supposed to be calling me back.

I am concerned that I gave enough information in my last review, ie date time and treatment and it was noted that I couldn't be identified.
Please do not expect anyone to identify themselves when leaving a review about something that is private and confidential.