janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: culverhay-surgery
Title: Attentive receptionist and GP
Rating: 5 out of 5
Visited: July 2022
I phoned the doctors to request to speak to a member of the team about reviewing my medication (HRT). The receptionist picked up that I wasn’t in a great place. She arranged for a phone consultation with a GP for the same day. The GP listened and was very compassionate. Both staff members took time to actively listen. I didn’t feel rushed in fact very supported. My medication was reviewed and action plan was put in place. Thank you to both members of the team for acting so swiftly and for listening.
GP surgery review: culverhay-surgery
Title: Great Practice Nurse
Rating: 5 out of 5
Visited: April 2022
Just been in for my cervical screening. the nurse I saw was amazing. She had a brilliant bedside manner, very calm and reassuring which put me completely at ease. Explained everything so well. Thank you for making it a positive experience.
GP surgery review: walnut-tree-practice
Title: First class care
Rating: 5 out of 5
Visited: November 2022
I cannot recommend this practice highly enough. Same day appointment given, excellent, helpful advice given by associate practitioner - truly wonderful service all round. Thank you Walnut Tree.
GP surgery review: berkeley-place-surgery
Title: Thorough diabetes review
Rating: 5 out of 5
Visited: January 2024
My appointment was with one of the nurses who was extremely thorough and gave me sound advice on general management of my condition. However I would like to say that I have been with this practice since 1986 and have never felt that the quality of care has been less than excellent. I personally feel the new building provides easy parking and more comfortable setting. Five stars to you all.
GP surgery review: berkeley-place-surgery
Title: Excellent response to lymph node worry
Rating: 5 out of 5
Visited: July 2023
I was seen and examined by a GP within 30 minutes of speaking with a receptionist by phone; I was worried that I had a possible hernia. It was excellent to be seen so quickly. Lymph node swelling identified and I am clear on possible causes. Personable and clear speaking GP, reassured that I will be on a pathway should things worsen and that the surgery has taken my health and overall well-being seriously.
GP surgery review: berkeley-place-surgery
Title: Fast, Friendly & Highly Efficient
Rating: 5 out of 5
Visited: June 2023
Always get an appointment quickly and staff are always very accommodating. Nurses who i see regularly always available for last minute appointments. Best surgery I've ever been with
GP surgery review: berkeley-place-surgery
Title: Consistently poor service
Rating: 2 out of 5
Visited: March 2023
I can’t quite believe this practice has so many positive reviews, though they are all a couple of years old now. Called up for an appointment for my daughter who looks to have an eye infection. Receptionist refuses to grant an appointment and directs us to Boots instead. I have also had issues obtaining HRT prescriptions - prescription request denied by text message from pharmacist, who is unavailable to speak to on the same day as “working from home”. Their insistence on telephone appointments pre-dates the pandemic. We basically just go private now and are lucky that for the moment we can afford to do so.
GP surgery review: berkeley-place-surgery
Title: No-one cares these days
Rating: 3 out of 5
Visited: September 2022
I had a text message that I needed a blood test. Rang the surgery eventually spoke to some to book an appointment 10 minutes later.
So my blood test will cost me £9.00 plus the cost of a taxi £20.00 because the surgery is no longer in the centre of town.
Heigh Ho for the cost of living or being sick these days!
GP surgery review: berkeley-place-surgery
Title: Consistently fantastic support
Rating: 5 out of 5
Visited: August 2022
I have contacted Berkley Place a few times over the past 3 months for both myself and my three year old daughter. In every instance I have been incredibly impressed with the care and support we have recieved.
GP surgery review: overton-park-surgery
Title: Prompt service
Rating: 4 out of 5
Visited: February 2022
I was seen on the same day that I contacted the surgery, in spite of the current situation. I was satisfied with the consultation.
GP surgery review: overton-park-surgery
Title: Excellent service by Dr Copps
Rating: 5 out of 5
Visited: February 2022
I needed to order medication and had left enough time (4 working days) but had not realised I needed a blood test before the script would be issued.  This was on a note on my online account.   I sent an email query on Saturday 26th Feb - on Sunday 27th Feb, I had a reply from Dr Copps explaining my medication would be available to collect from my pharmacy and to book a phlebotomist in March.  I was delighted to have the problem sorted so quickly and especially on a Sunday, I could not have asked for more.  Thank you very much.
GP surgery review: prestbury-park
Title: Service & Communication
Rating: 1 out of 5
Visited: October 2023
I tried to book and appointment early September was told I couldn’t have an appointment until 27th Sep three weeks later. The day before I was told it had to move due to sickness, so I was booked in on  4th October. Then I was told a few days later I couldn’t  have that day because of training, it’s was moved again to the 10th October, I was sent a text for a 8.00 appointment. Because it was early I had to make childcare arrangement, I got to Prestbury Park and the text I was sent did not match the appointment time,so this was also very disappointing. I finally was seen by a nurse at 8.30 on 10th Oct. The entire experience was a shambles. Please note I fully understand the pressures people are under in the NHS, but this is simple admin and patient experience.
GP surgery review: prestbury-park
Title: Brilliant
Rating: 5 out of 5
Visited: February 2023
Really helpful GP, easy to talk to and listened to me with great patience. Prescribed something that has really helped after giving me time and listening to me and offering helpful advice.
GP surgery review: prestbury-park
Title: Fabulous service, great GP and nurse
Rating: 5 out of 5
Visited: September 2022
My first visit to this practice and I felt in safe hands. I was really listened to, given time and immediately had observations and bloods taken following a fall. Great experience compared toy last surgery, so glad I made the move .
GP surgery review: prestbury-park
Title: Poor Service
Rating: 1 out of 5
Visited: September 2022
Awful system - I phoned as needed some advice and help from a Doctor- either phone call or face to face, you have to fill in an online form which I did, I then sent photos of the large painful lump on the side of my face , was told I would be called back that day. It’s now midday the following day and I still have not received a phone call. So bad ! I was in a lot of pain and very concerned and have had no response at all. I have now re registered at my previous surgery and I will never return ! Your system does not work
GP surgery review: prestbury-park
Title: Excellent practice.
Rating: 5 out of 5
Visited: August 2022
The best of help and attention from reception, 
 nurses, doctors,  and specialists.   
  It,s nice to feel that you have been listened to,
  and come away satisfied.
GP surgery review: prestbury-park
Title: Poor service
Rating: 1 out of 5
Visited: June 2022
Tried phoning the surgery on three occasions today, 14th June during opening hours detailed on-line, to try and book an appointment. Redirects to on-line information unless it is a ‘medical emergency’ - online information not readily available through normal searching methods. Advises to ‘phone back during telephone opening hours, which is when I was ‘phoning! I have been with this surgery for over 30 years and never has the front end service been this poor. I’ve now submitted a registration application to another practice.
GP surgery review: prestbury-park
Title: Delightful reception
Rating: 5 out of 5
Visited: March 2022
Visited today after a along absence to be greeted by two young receptionists who were courteous and helpful. In no time at all a call with a doctor and an appointment for a second booster were arranged. Thank you, Ladies. You set the  cheerful tone for my day.
GP surgery review: prestbury-park
Title: Great staff in a great practice.
Rating: 5 out of 5
Visited: January 2022
I’ve been with the practice for a number of years but in the last 6 months I’ve had a lot of interaction with the administration team. Everyone I have spoken with has had time to talk through my questions, listen & the then decide how best they can help. They’ve sent text messages & even called to make sure I have everything I need. The relevant paperwork I’ve requested or has been requested on my behalf has been action promptly & I’ve been continuously updated with the progress of these requests. Nothing had been to much trouble & despite me feeling like a thorn in their side I have never been made to feel like an inconvenience. I wish the company I currently work for was as kind, courteous & efficient. The team have been a credit to the practice & themselves. I don’t have enough ways of saying thanks to everyone I have spoken with during this difficult time in my life. Thank you!
GP surgery review: royal-crescent
Title: Great Practice & excellent communication
Rating: 5 out of 5
Visited: May 2023
I had a telephone consultation with one of the female doctors about my HRT, and she was a breath of fresh air. It was great to have a practical and caring conversation with somebody who knew their stuff whilst I am hoping I don’t have to speak to her again for sometime, I also really enjoyed our conversation and felt really good afterwards.
GP surgery review: royal-crescent
Title: To the rescue!!
Rating: 5 out of 5
Visited: June 2022
Just wanted to say huge thanks to the 2 members of staff that came to the rescue with a resident at Nightingale Court last week, came to help with their defibrillator prior to the ambulance arriving, as the warden at NC I cannot thank you enough. Reassurance and care even though the resident wasn't one of their patients. Huge, huge thanks
GP surgery review: underwood-surgery
Title: A round of applause please
Rating: 5 out of 5
Visited: January 2023
Not feeling my best I had to make a trip to the surgery on Monday for an Emergency appointment I felt awful and looked even worse ! However the receptionist that greeted me made my day just a little better ! I’ve seen her on a few occasions and she is Never without a smile  she is so polite and cheerful and a real credit to your surgery ! I felt a little review was warranted as these things mean the world to us that have underlying health issues.  To be greeted like you are the only patient in the surgery is heartwarming …
GP surgery review: underwood-surgery
Title: Mental Health
Rating: 3 out of 5
Visited: December 2022
As I write this I am still in slight disbelief over what has happened to me today.
I have been struggling in silence with my mental health and had finally made the decision to start talking about it.
I rang the Dr 2 weeks ago, perfectly good Dr, very helpful, prescribed some medication and advised making an appointment with the mental health professional who works there on Fridays. Rang up, no appointment for the Friday that week so had to make an appointment for the following Friday a little frustrating but fair enough.
Arrived in the surgery today having booked time off work and move things around to come to this appointment. Checked in, sat down and waited. Eventually a receptionist came out and said "are you here to see *persons name*?" To which I said yes. "Oh sorry they're not here today, they're either on annual leave or off sick".
Brilliant.
2 points to raise here. 1) if they were on holiday why was I allowed to make the booking? 2) if they were off sick why didn't I get a phone call? When I walked in I was literally the only person in that surgery so they would have had time to call.
The receptionist told me to call again in two weeks to make an appointment. Two weeks! Where I could then have to wait another two weeks to actually get that appointment. Meaning that I am likely to be waiting 6 weeks since my initial appointment!
Now I like this surgery, I haven't lived in the area long but they have always been great with my partner. However this is just not on. There is a huge mental health crisis in this country. It took me long enough to come to terms with the fact I needed help. I spent the last couple of days mentally preparing myself only for them to essentially go "oh....sorry they're not here". 
This has not helped my mental health at all. I just want help
GP surgery review: underwood-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: November 2022
I have recently returned to the Underwood surgery, after many years away. I found the experience vastly superior to where I have been. The receptionist's, Pharmacy, Doctor, I had contact with, were so helpful and welcoming. Also a very smart waiting room, and spotlessly clean and well looked after.
GP surgery review: underwood-surgery
Title: I'm so glad I joined this GP Practice
Rating: 5 out of 5
Visited: November 2022
I recently registered with this practice and had a first appointment.  Friendly and efficient receptionists and highly professional and thorough doctor whom I have total confidence in.
GP surgery review: underwood-surgery
Title: Incredibly Helpful
Rating: 4 out of 5
Visited: November 2022
I ran out of medication (completely my own fault) and called the same day. There was no wait to speak to a receptionist, who was incredibly helpful, immediately getting me an appointment and a prescription to cover the interim, updating me by text when it was sent. I picked the prescription up 6 hours later at a pharmacy with no problems at all. The best GP surgery I've ever dealt with - what could have been a stressful problem was handled immediately. I really appreciate the quick service and friendliness of the staff member I spoke to, very impressed!
GP surgery review: underwood-surgery
Title: Embarrassed
Rating: 4 out of 5
Visited: September 2022
I think there needs to be some staff training on respect , not to the patients but to there own members of staff !  I was embarrassed yesterday when a lady on reception who was told to ‘shut up ‘ by  another staff member whilst she was helping me ! Unacceptable in a work environment ! 
Poor Lady was mortified !
GP surgery review: underwood-surgery
Title: Perfect practice
Rating: 5 out of 5
Visited: April 2022
This has been our family practice for 25 years. Every member of staff is always welcoming and helpful. I cannot praise highly enough how professional everyone is, how kind and helpful. The reception staff always try to do all they can for you. The doctors are patient and understanding. The nurses are professional but warm and friendly. I listen to others tell of their experiences trying to get appointments and help with such difficulty at their health centres, and I’m thankful that we have Underwood Health Centre. We’ve even said that if ever we decide to move, it has to be within the areas covered by this health centre!
GP surgery review: underwood-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: March 2022
Whilst I didn’t need to visit in person, I received excellent care from the Underwood Surgery. I have been with this surgery for a number of years, and EVERY interaction I have with them is positive. I never get the feeling I’m being a nuisance, staff, both on reception and the doctors themselves, are incredibly helpful and friendly. Explain things clearly including next steps and what to do if things don’t work. I hear so often of other people experiences with their doctors being rude, difficult to get hold of etc, and deft compelled to write a positive review of mine!
GP surgery review: yorkleigh-surgery(ct)
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
My GP has been very proactive in initiating diagnostic tests and as soon as results became available I received a phone call where the GP gave me detailed feedback and explained to me the results very thoroughly
GP surgery review: yorkleigh-surgery(ct)
Title: Reliable Practice
Rating: 5 out of 5
Visited: November 2023
My wife,Ann and I have been with this practice for many years and we both agree that we have nothing to complain about.
Everyone we come into contact with is pleasant and helpful.
Both of us rely on our surgery as we have several health issues, all of which are dealt with efficiently and with understanding.
GP surgery review: yorkleigh-surgery(ct)
Title: Great Doctors practice
Rating: 5 out of 5
Visited: November 2023
My experience with my Doctor was first Class very polite and understanding of the issues I've been Dealing with he listened and talked to me with fully understanding my situation gave me advice n also sent me phone numbers for counselling brilliant doctor
GP surgery review: yorkleigh-surgery(ct)
Title: Outstanding patient care
Rating: 5 out of 5
Visited: November 2023
I have been a patient of this practice for well over 30 years.  Throughout that time, I have had nothing but excellent care and, when necessary, a prompt response to my health concerns. Despite the obvious pressures to meet high demand, the GPs and health professionals at this practice offer excellent service time after time, often going above and beyond to ensure that patients receive the best possible care and treatment, delivered with empathy and understanding. I can't recommend them highly enough and feel extremely fortunate to be one of their patients.
GP surgery review: yorkleigh-surgery(ct)
Title: Always helpful
Rating: 5 out of 5
Visited: November 2023
I’m lucky enough to not use the GP service often, but when I’ve had to go to Yorkleigh Surgery, I’ve always had a surprisingly good experience. I’ve always been impressed with the level of care in listening to my complaints and being forwarded for further investigations if appropriate. My symptoms have never been brushed off as unimportant, with an attempt to get to the bottom of it.
GP surgery review: yorkleigh-surgery(ct)
Title: GPs that care
Rating: 4 out of 5
Visited: November 2023
My experience of this practice has been nothing but very positive. The GPs I have seen always go out of their way to help, going above and beyond what is asked. The practice admin staff have also been very helpful, when treated with the respect they deserve. 
I realise the building could do with some updating and as with many other practices’s, it is hard to get an appointment within a short space of time.
GP surgery review: yorkleigh-surgery(ct)
Title: From reception through to doctors thank you for listening
Rating: 5 out of 5
Visited: November 2023
The new message of the phone for the doctors practice sign posted me when I was on hold. Appreciate the online facilities to lead for a call back. Handled with care and understanding. Appreciate that I have been not left alone as my injury has left me not myself and in need of reassurance. Thank you.
GP surgery review: yorkleigh-surgery(ct)
Title: Excellent care
Rating: 5 out of 5
Visited: November 2023
The doctors at the surgery take time to understand your needs and ensure you get the treatment you require, whether that's under their care or via a referral to a specialist. As a patient you feel heard, supported and cared for. I wouldn't hesitate to recommend the surgery to anyone, as it's the best treatment I've received in years.
GP surgery review: yorkleigh-surgery(ct)
Title: Highly recommendable
Rating: 5 out of 5
Visited: November 2023
Couldn't praise yorkleigh surgery enough, very thorough and speedy with examination and treatment, family friendly and considerate to family circumstances, 10/10 from my experiences
GP surgery review: yorkleigh-surgery(ct)
Title: Great staff
Rating: 5 out of 5
Visited: November 2023
Recently experienced a very helpful and efficient referral to receive the most appropriate and timely care for back pain.
Great service, much appreciated.
GP surgery review: cleevelands-medical-centre
Title: Brilliant surgery
Rating: 5 out of 5
Visited: May 2023
I have never had any problems with anyone at Cleveland’s from receptionist to doctors to nurses all really professional and caring and have always had a call back same day or appointment within a wk
GP surgery review: cleevelands-medical-centre
Title: Good luck getting to see a doctor!
Rating: 2 out of 5
Visited: December 2022
Whilst the staff are overall very nice and helpful, it has been almost impossible to get an appointment at the medical centre. If you want to book a face to face appointment, the wait time is over a month. Pretty useless for most health issues. You can call at 0800am for a same day appointment and join the lottery of trying to see a doctor with 10s of other people. Call at 0801am and you’re almost certainly out of luck. The reception staff are clearly required to filter the calls and you have to give more detail about why you want an appointment. They will then make the decision on whether you can have one. Even if you do pass their scrutiny, it now seems to be policy that only telephone appointments are offered as part of a triage system. These appointments assume that you can sit and wait for a phone call all morning or all afternoon which for most working people with a health issue is extremely inconvenient and for some jobs impossible due to the commitment of their job. I’m not sure whether the centre is underfunded or whether the continued expansion of house building particularly in the Bishops Cleeve area means there are too many patients on their register, but the service has been getting worse for a number of years now and it is extremely frustrating when you feel that you need medical advice from them.
GP surgery review: sixways-clinic
Title: Kind and caring
Rating: 5 out of 5
Visited: August 2023
My 89 year old mother has just recently joined the surgery and we have today been visited by a doctor who came out to review her care. To use my mother's words "he was absolutely lovely", but he was also extremely professional and very understanding. We could not have asked for more. God bless you all.
GP surgery review: sixways-clinic
Title: Confidentiality?
Rating: 3 out of 5
Visited: October 2022
Receptionists were helpful and friendly, but I was a bit dismayed that  patients are expected to explain their medical problems to receptionists in front of other patients. I took a step back when the lady in front of me was asked for details about her condition, but without leaving my place in the queue, could not avoid being made aware of her medical problems.  Likewise, when my turn came, those in the room were made privy to details I would much rather have kept private.  I tried to get around it by naming the drug I was prescribed rather than the condition, but the receptionist helping me responded with, "Oh, that's for ....".  Patients should not have to ask for privacy when they talk about their medical conditions - which in itself draws attention to the fact that they may be suffering from something embarrassing; confidentiality should be routine.
The voice message you get when phoning the surgery is that patients do not need to worry about talking to receptionists about their medical conditions because staff are bound by confidentiality rules.  Can we assume random bystanders are subject to the same rules?  I would like to emphasise that I have no complaint against the staff, who were friendly, helpful and efficient.  However, I do have concerns about the system which depends on an expectation that patients will not mind declaring their medical concerns in front of strangers.