janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: park-practice
Title: Smooth Flu vaccine run
Rating: 5 out of 5
Visited: September 2023
Great service today, everyone polite, friendly and smiling. Quickest flu vaccine session I have been through. Well done, everyone
GP surgery review: park-practice
Title: Flu jab clinic
Rating: 5 out of 5
Visited: September 2023
Made appointment on line when request came from surgery. Was able to do on app and husband made his for same time.
Great experience friendly helpful staff really well organised as usual.
GP surgery review: park-practice
Title: Flu Jab
Rating: 5 out of 5
Visited: September 2023
Attended the surgery Saturday morning 23rd of September for annual flu jab with my wife, we was a bit early for our appointment time, but was ushered in straight away and given the jab. There was  plenty of staff there to guide you to the right room. It was so well managed that we were out .within a few minutes. they are this efficient with surgery visits as well.
GP surgery review: park-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Receptionists are always pleasant and efficient.  My doctor is amazing.  Kind, thoughtful and always prepared to listen.  Nurses always efficient and kind.  I have never had a bad experience.
Very caring doctor for end of life for my husband.
Always a calm atmosphere in front, regardless of what goes in behind the scenes!
First class system for ‘flu jab’. too.
GP surgery review: park-practice
Title: Flu jab
Rating: 5 out of 5
Visited: September 2023
Very welcoming, very efficient, in and out in with no waiting, couldn’t have wished for it to have been better, but then it has always been like this since my wife and I joined this surgery!
GP surgery review: park-practice
Title: Very efficient
Rating: 5 out of 5
Visited: September 2023
Went for a flu jab, it was very well organised, friendly and efficient.There were plenty of staff on hand to help and advise. I was very impressed with the way they directed the elderly and infirm to a different queue, and advised all clients about steps and/or uneven paths. There were enough vaccine staff there to make the trip very quick and easy. Well done to everyone.
GP surgery review: park-practice
Title: The best practice ever
Rating: 5 out of 5
Visited: September 2023
Excellent communication and easily booking for flu jab. Very well organised on the day, quick, professional and an amazing service.
Thank you
GP surgery review: park-practice
Title: Great flu jab
Rating: 5 out of 5
Visited: September 2023
I turned up for my yearly flu jab & all the staff were very professional approachable & friendly & the lady who gave me my jab gave me the best injection I’ve ever had I literally didn’t feel it.
GP surgery review: seaside-medical-centre
Title: Walk in and wait service
Rating: 5 out of 5
Visited: August 2023
I needed to be seen fairly urgently but the appointments were booked up, but when I was offered to " walk in and wait" I was only too pleased to accept. The service runs on Monday mornings Between 9am and 10 am. I only had a short wait when I was called in. I explained my problem and showed her the rash on my leg, she was very sympathetic and soon sorted me out with some medication. I was so pleased to have been seen quickly as I was suffering. Thank you for providing this service. Highly recommended.
GP surgery review: seaside-medical-centre
Title: good practice
Rating: 3 out of 5
Visited: July 2023
Not easy to actually book an appointment to see a Doctor but using Engage Consult usually results in a telephone call and if the doctor feels he/she needs to see you then an appointment is made.  They are trialing a walk in clinic to try to help patients see a medical person
GP surgery review: seaside-medical-centre
Title: Thank you
Rating: 5 out of 5
Visited: March 2022
A big thank you to all staff. I have had reason to need medical support for various ailments over the last year and have always received the help and support suitable for me. Doctors, nurses, and reception staff, have always been kind, thoughtful, friendly and helpful. I feel they have always gone out of their way to give the best possible service when they must be working harder than ever to meet the needs of all patients in what really must be very difficult and worrying circumstances. I am very grateful to be looked after so well.
GP surgery review: the-lighthouse-medical-practice
Title: great practice
Rating: 5 out of 5
Visited: December 2023
the staff are so nice and the nurse we had was so kind and put us at ease. i would recommend this surgery to everyone well done
GP surgery review: the-lighthouse-medical-practice
Title: Excellent
Rating: 5 out of 5
Visited: November 2022
Polite, considerate, professional - excellent by any standards let alone today's.  I've had multiple health issues recently all of which are being dealt with currently.  The level of care provided to me by The Lighthouse couldn't be better.
GP surgery review: the-lighthouse-medical-practice
Title: An excellent service all round
Rating: 5 out of 5
Visited: July 2022
A GP practice that has improved & improved over the 30yrs we have been with them. Helpful staff, useful I.t. contact methods. Always a quik response. For important issues there has been face- to- face contact when needed. Thanks to all the Team this during difficult time.
GP surgery review: the-lighthouse-medical-practice
Title: Best doctor's surgery I've ever been to
Rating: 5 out of 5
Visited: April 2022
Best doctors surgery I've ever been to. The staff there are so kind and take time to listen to you. They have helped me a lot . All my life other doctors said I had anxiety depression and so on, and no matter how much I said to the doctor's the tablets ain't helping all they done was up the dosage and not listen.. but The Light House actually listened so at age 37 I changed to the light house, and I was sent for a ADHD test with a specialist and now to this day I only take my adhd medication nothing more. So again I want to thank everyone who works at the light house because without your help I wouldn't be so settled and feel better about where my life is heading. From the doctors to physician associates to the nurses and receptionists thank you so much
GP surgery review: the-lighthouse-medical-practice
Title: Obstructive reception
Rating: 1 out of 5
Visited: March 2022
Unpleasant senior/superviser reception staff who can be obstructive with patients. This surgery has caused me so much unnecessary stress. GP's and nurses are fine.
GP surgery review: coppice-surgery
Title: Great service!
Rating: 5 out of 5
Visited: December 2023
I have been very impressed with the service I’ve received at this surgery. Rang in the morning about my daughter feeling unwell and chose a call back service. I was rung back within 40 minutes and had an appointment given for that morning. The practitioner was amazing with my daughter and gave us advice and prescriptions as needed. Brilliant service considering how busy I know they get!
GP surgery review: coppice-surgery
Title: Brilliant GP and service
Rating: 5 out of 5
Visited: June 2023
Managed to book an appointment for a non-urgent issue much quicker than I had expected. Saw a brilliant GP this morning who was just so kind, helpful and thorough. A fabulous service for which I am truly very grateful. Thank you so much.
GP surgery review: coppice-surgery
Title: Great practice!
Rating: 5 out of 5
Visited: June 2023
I had been unwell with strep a for roughly 10 days and was still showing some symptoms so I phoned the surgery.  The reception and triage team were kind, understanding and very efficient. They booked an appointment for me to see someone later that day. The gentleman I saw was a paramedic. He was fantastic! He was kind, considerate and attentive. He was incredibly thorough and really tried his absolute best to help, which at 25 weeks pregnant I really apprecitated. When he went to get a second opinion, again, a very considerate doctor volunteered to add me to her call list to check on my symptoms. I left feeling comforted and assured that I was being cared for properly. I would really recommend this surgery to anyone and especially seeing this paramedic. He was great! Thank you.
GP surgery review: coppice-surgery
Title: Great service - great advice
Rating: 5 out of 5
Visited: May 2023
This morning I rang and the receptionist  triaged me for an appointment within 1 hour. 
I’ve seen a very thorough physician and last week a great physiotherapist both dealt with my leg problems very professionally and I’m very happy with the ongoing advice and care taken by all the staff 
Great surgery and although my leg isn’t quite healed yet I feel confident the service provided was 100 percent professional
Thankyou
GP surgery review: coppice-surgery
Title: excellent service
Rating: 5 out of 5
Visited: March 2023
had an excellent service when i phoned with my problem all sorted within half an hour including sending prescription to the chemist
GP surgery review: coppice-surgery
Title: Communications
Rating: 3 out of 5
Visited: December 2022
Dear Sirs, I have received a request via text on a Saturday to confirm my availability for a call back from an eConsult in the afternoon. I have no way of responding so would like to suggest that when a text is sent, some form of contact is included ( email or phone number) . Many thanks.
GP surgery review: coppice-surgery
Title: great receptionist
Rating: 4 out of 5
Visited: November 2022
My mother recently called The Coppice to chase up an xray result. The receptionist asked her if she was ok because she was very out of breath and then booked her an appointment. After checking with a medic, the receptionist called my mother back to come in for an ECG. She came in for an ECG and was then sent to the hospital. She has subsequently received a heart bypass because the result was that she was dangerously ill. I want to say thank you for the receptionist's vigilance.
GP surgery review: coppice-surgery
Title: eConsult service
Rating: 1 out of 5
Visited: October 2022
After being unable to get anyone to pick up the phone over 3 weeks I did the eConsult where they will in theory come back to you in 48 hours.

Nothing so after 2 weeks so sent the on line reminder, another 3 weeks on absolutely no response.

Last year needed help & I even had to abandon that, a shocking ‘service’
GP surgery review: coppice-surgery
Title: Great practice
Rating: 4 out of 5
Visited: September 2022
Felt very comfortable and that the doctor was easy to talk to - didn’t have to wait too long to be seen.
GP surgery review: coppice-surgery
Title: Great service from reception
Rating: 5 out of 5
Visited: July 2022
Thank you for getting back to me so quickly regarding a covid booking system issue. You pointed me in the right direction and were good enough to call me rather than email
GP surgery review: fitzalan-medical-group
Title: impossible to send an email
Rating: 3 out of 5
Visited: January 2024
Nothing to do with the GP's. I have had several occasions in the last year where I need to respond to a text or an issue I have. There is no direct email address. The telephone number talks about navigators... really ??? but no way of discussing issues . The online lloyds cannot provide the prescription from the doctor. I cannot access the surgery to talk about this. I have tried Kamsons, who said they would look into this. no reply. Such a complete mess from Fitzalan Medical centre. Hands length does not work with people contact.
GP surgery review: fitzalan-medical-group
Title: Chiropractor at fiztalan is very efficient and polite
Rating: 5 out of 5
Visited: November 2023
The service from start to finish was polite and as pleasant as could be. I was informed of opinions all the time I was there. And got the answer I needed about my back. And I would recommend them to anyone would wanted to find out about their back or spine. Was a speedy assessment and diagnosis.... Leif evers Littlehampton
GP surgery review: fitzalan-medical-group
Title: worst in England?
Rating: 1 out of 5
Visited: September 2023
many of us elderly today for the 'flu' jab, we were told 'not here and got to other health centre'. There we were told 'go back to Fitzalan they have messed up'. some of us went back and were told ' nothing we can do here. Nobody there to help nor willing to sort things out.
Poor person at the front with no help at all from any behind the scenes chiefs. This practice is not, nor ever will be fit for purpose.
GP surgery review: fitzalan-medical-group
Title: Privileged and Grateful
Rating: 4 out of 5
Visited: August 2023
Please consider installing bicycle parking hoops outside your reception.
May I suggest 3 or 4 string steel hoops about 60cm diameter with plate bases embedded deep under the brick patio.
The hoops would best be situated parallel to the wall, in the shelter of the eaves on both sides of the door to the reception.
This would supply maximum convenience and security at least cost.
It is a social and environmental responsibility of every business to encourage and support cycling rather than car driving.
There is an additional responsibility for health and wellbeing for a health business or institution to encourage and support cycling rather than driving.
Your existing slotted concrete blocks serve no useful function and are in practice an incentive to cycle theft and bent wheels - they also harbour rubbish and weeds.
Please give very serious consideration to this constructive and positive addition to your health practice.
GP surgery review: fitzalan-medical-group
Title: Diabetic Nurse
Rating: 4 out of 5
Visited: July 2023
Went for Annual review for type 1 diabetes and all was excellent. Very efficient and knowledgeable nurse. Now on latest technology re monitoring blood sugars.
GP surgery review: fitzalan-medical-group
Title: how is practice (Good)
Rating: 1 out of 5
Visited: July 2023
I called in on thursday 20 july, couldnt get through via phone, laptop useless but now working sunday 23/07/2023.
I called to make an appointment to seek help/Advice on my progressive lack of being able to breathe and my calf muscles painfull, head tingling and left arm, slight pains left front and left rear shoulder blade. I was turned away without even asking what was the matter. And i cant book for monday 24/07/2023, not allowed. Do they not realise illness does not operarate just between 8.00Am & 18.30pm
GP surgery review: fitzalan-medical-group
Title: terrible service
Rating: 1 out of 5
Visited: January 2023
70 years of age given a 8.15 appointment sat 20 miniutes told by reception nurse running late no time of when she will be there expected to wait till god nos when 
left without any treatment 
this is not the first time this has happened
im not quite sure what type of duty of care they work to
GP surgery review: fitzalan-medical-group
Title: Absolutely disgusting practice
Rating: 1 out of 5
Visited: January 2023
I have just been on the telephone for over 40 minutes trying to book an annual health check that the NHS encourage if you go on to their website but apparently Fitzalan Medical Centre know nothing about this.  I am 61, never go to the doctors but just wanted to take up the offer which is clearly outlined on the NHS website.  I am so angry and stressed, not a good start to the day.
GP surgery review: fitzalan-medical-group
Title: Excellent care
Rating: 5 out of 5
Visited: January 2023
I recently had an operation for Carpal Tunnel syndrome.
The hospital had given little advice on post-operative care and that which I did obtain was only after telephoning. I was worried that stitches, which were supposed to have dissolved after 10-11 days, could still be seen, which meant that I could not shower nor wash my hair as the wound had to be kept dry.
My wife already had an appointment booked for 2.00pm so I rang the  surgery to ask if I could be fitted in at the same time to see a doctor or nurse; the receptionist could not have been  more helpful and arranged the appointment with my wife's diabetes nurse. 
Said nurse was most pleasant and dealt with the remaining stitches and gave advice as to further care.  All in all a very satisfactory outcome for both my wife and me.
This excellent standard of care is what we have always experienced with Fitzalan Health Centre.
GP surgery review: fitzalan-medical-group
Title: Not good
Rating: 1 out of 5
Visited: October 2022
After being with this surgery and the predecessor all my life to be told I must go somewhere else because I’ve moved a few miles and suffering mental health issues I rang them and explained to the receptionist that I wanted to speak to the doctor but she wouldn’t let me just kept repeating “ you have to go somewhere else over and over “ no thoughts or concerns for someone’s mental health situation or what they may do trying to see a doctor at anytime is like the krypton factor the place is always empty but it’s a four week wait to see a doctor that’s if you can get past the receptionists terrible service not user friendly
GP surgery review: park-surgery
Title: Speedy response
Rating: 5 out of 5
Visited: January 2024
I phoned the practice this morning, had to wait about 13 minutes to get through which is understandable. Was phoned back later this morning to discuss the issue and was referred to hospital for xrays, received call from Southlands this afternoon and have arranged for xrays to be done tomorrow morning! Great service from the Park Surgery and Southlands as less than 24 hours between first contact with the surgery and getting the xrays done.
GP surgery review: park-surgery
Title: Used to be great practice
Rating: 2 out of 5
Visited: December 2023
Unfortunately, based on my experience, the quality of care has dropped significantly during the last 4,5 years. Apart from the long waits for appointments, the rudeness of staff and dealing with patients in an unprofessional manner is becoming common practice. My gp has always been polite and she would listen to our concerns with patience, but unfortunately not all health professionals employed by the surgery keep up to this standard. Last time my baby was seen by one of the advanced nurse practitioners, I was rudely interrupted while trying to explain what the issue is and raising my concerns, I was mocked and treated in an unprofessional way. This was the second time my baby was seen by the same health professional and the attitude was the same, judgemental, disrespectful, making sarcastic comments about my concerns with no empathy, at times I even felt intimidated and attacked for worrying about my child. I was expecting help, guidance, reassurance, advice and I left the surgery feeling like a failure of a parent and feeling like I am imagining things. A year ago, I had a similar experience with a paramedic who saw my baby, 4 months old at the time, and after expressing my concerns I was told I was a "sensitive mum" and my baby "looked ok" and was not checked at all. Two weeks later, after a few more serious episodes, the baby was diagnosed with cow's milk protein allergy by a doctor at the local urgent centre and the baby was prescribed specialised formula after which his condition improved. The issue was addressed with the surgery on multiple occasions by me and my partner, but never taken seriously by any members of staff. My GP was changed multiple times within the last 4,5 years and on a few occasions I wasn't even informed of the changes. Park Surgery used to be one of the best in the area, but sadly not anymore.
GP surgery review: park-surgery
Title: Long waits for appointments and then cancelled
Rating: 1 out of 5
Visited: October 2023
After waiting weeks for an appointment it was then cancelled by a text message. Now having to wait over 2 more weeks for another appointment. Terrible service
GP surgery review: park-surgery
Title: Poor service
Rating: 1 out of 5
Visited: August 2023
My son was due to have a medical asked for by the DVLA which he had waited over a month to get . At 9am the morning of the appointment which was at 10.15 , he was phoned , and the appointment was cancelled. He was given an appointment for another three weeks later . He had wasted holiday. 
I phoned the surgery and explained our frustrations which was met by a very unhelpful receptionist , whose response was if I wasn't happy with the surgery we could always find another . She showed no understanding and  was rude .
GP surgery review: park-surgery
Title: An example of great care in difficult circumstances
Rating: 5 out of 5
Visited: January 2023
The NHS is currently falling to bits but every time I need this surgery they are responsive and kind. The receptionists are professional, I was triaged and called back quickly and my issue today has been sorted in 4 hours. I was dreading having to call but I'm really happy with how I've been treated today.
GP surgery review: park-surgery
Title: Great care!
Rating: 5 out of 5
Visited: January 2023
I don’t often leave reviews but I feel that the staff at the park surgery deserve recognition. When ever I have a medical need, the reception team are friendly and efficient. I often get a same day appointment / advice if the problem needs it. Or I am booked in for a regular appointment if this is more appropriate. The doctors and nurses provide great care and I feel safe in their hands. I feel comfortable and listened to when I see my allocated GP. No problem is to small. Brilliant doctors and service.
GP surgery review: park-surgery
Title: Good medical team, poor administration issues
Rating: 4 out of 5
Visited: September 2022
The doctor and medical staff are very good, but I submitted a letter signed by my parents giving permission to discuss their cases with myself and my sister, 5 weeks ago, since then I have called twice and been told there is no permission to speak to me and nothing is on the system.

Today I called at over an1hour and 30mins ago, I was placed in a queue and was told I was number one in the queue, about 20 mins later I heard the sound of the of the surgery said hello, there was no response and I was placed on hold. I have been on hold for well over an hour now. I have gone from being number one in the queue to missing the chance to try the e consult because it was s noe past 11.30

I wanted to check about my mother receiving the covid  vaccine when her platelet level is slightly lowered. I was worried by the receptionist yesterday saying the vaccination service is nothing to do with us, I didn't know if the vaccine had been offered with the info about the platelets.


I have mental health issues and am my mothers carer but all the communication issues with this surgery are alot of additional stress.

It is now an hour and forty three minutes since I called the surgery and was told I was number one in the queue. I have not spoken to anyone.

Don't just tell me to contact the practice managers without providing their contact details.
GP surgery review: park-surgery
Title: Poor service
Rating: 1 out of 5
Visited: June 2022
After being advised by NHS 111 to speak to my GP in the next 2 days. I tried calling park surgery after an hour gave up. Then tried park surgery's E consult and once again was advised to speak to a GP today.
So after a further hour finally got through. Asked if a GP could call back. 4 hours later the receptionist phoned back to offer me an appointment mid July over a month away. What had happened to the NHS service?