janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: kingsbury-court-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
I never had a problem with this surgery, yes when you ring at 8am you are in a queue but 90% of the time you get either a telephone appointment or a face to face one. they are very good at giving you results of any test, my twice now I've had swabs done on a wound the first time I got a telephone call, the second time a text message both telling my to go and pick up a prescription, swab done on Friday text message on the following Tuesday. Well done Kingsbury Court
GP surgery review: kingsbury-court-surgery
Title: Rude receptionist
Rating: 1 out of 5
Visited: March 2023
Have been with them since 2016:some doctors /nurses are very professional and compassionate (especially nurses that perform annual cervical screening tests), I also had some GPs that were absolutely incompetent and unjustifiably arrogant. Nowadays, since the NHS is so broken I don't see the point going somewhere else as most likely everywhere is the same situation with appointments and availability, however I must agree with all other reviews regarding the receptionist or receptionists that work at Kingsbury. Today I received my blood tests back that had a few abnormalities (you can see it on the Airmid app). My health concerns are of a very sensitive subject so it was very thrilling for me to talk to GP regarding those results. When called for an appointment had a receptionist who told me that " unfortunately there're is no appointment available for you today as its nothing serious anyway, just keep calling next week"...  I could understand that there is no appointments today however how dare someone who doesn't know anything about me, my health and medicine whatsoever say something like that. You just cant do that. This practice really need to review their receptionists' behaviour and hire someone who is more resilient and customer focused. Chatbots have more personality than some of the surgery staff.
GP surgery review: kingsbury-court-surgery
Title: One of the worst surgeries I have ever been to
Rating: 1 out of 5
Visited: January 2023
Been with the for over 5 years and I don't why I am still with them. Probably I can't be bothered to change.

You can never reach them for an appointment  There is an option to call and book if availble appointments on the same day by calling at 8am and 1pm.
Minimum wait on the phone 30-40 minutes. When join the queue over the phone you are on 10 - 12 position.but by the time they answer the call either 8.30 or 1.30 or later than that. 10 or more calls to answer and book immediate appointments. 
Once answered says no appointments available.

Google has over 50 reviews and average 2 star or below.

Once went for an appointment and I was 2 minutes late. Anyway Once checked at the reception waiting for another 15 or minutes and I don't hear they calling my name. So popped into reception to ask what's happening. Nurse said give few mire minutes and later she comes and telling me , the Doctor is not in his consultation room. And no body knows where the doctor is..  then had to see a nurse after.  

It is funny no one knows what's happening in that place.
They should close that surgery where we would be kicked out I think. 
 
What a shame
GP surgery review: kingsbury-court-surgery
Title: What a poor practice
Rating: 1 out of 5
Visited: April 2022
You spend up to 2 hours getting through 35 minutes getting in to the que then up to an hour and 15 minutes to get through to recpetionists.

You cant get a face to face appointment unless the doctor brings you in after a phone appointment if you have no phone your out of luck here 

When doctors forget to call ypu back or you have a complaint the fob you off to email them.

No practice manager onsite and they wont even cal them so you can talk to them. very unprofessional so dont hold hopes on complaint

Besides the actual doctors and nurses who are polite and professional. 
 the receptionists ask us to treat them with respect but treat you like dirt and when your not happy say calm down dont have a go or you wil not be served. Treat patients better and we will respect you.

This surgery needs to offer the choice when you ring and wait to get through from up to 2 hours wait 

Allow people to walk in to see if theres a doctor they can see 

Let us choose to either have a phone call or actually see a gp face to face again. 

Also sort out your extremley attroucious phones instead of telling every one to ring at the same times at either 8am or 1pm so people arent spending £10 to 15 amonth just contacting your gp

Kingsbury court yes its a court alright the reception booth is run buy jesters.
GP surgery review: kingsbury-court-surgery
Title: Disorganised and Not at all Customer Focused
Rating: 1 out of 5
Visited: March 2022
Trying to book an appointment the Doctor requested. You wait on the phone for 30 minutes before someone disinterested tells you all appointmets are gone for the day and you need to phone back tomorrow. It's okay o waste peoples time and money as long as it does not inconvenience them. I used to really rate this surgery but they stopped caring during Covid.
GP surgery review: kingsbury-court-surgery
Title: Great Experience
Rating: 5 out of 5
Visited: January 2022
Called the GP was through to a receptionist in under 5 mins.
Was able to book an appointment for the same morning.
GP called me in under and hour and tests booked the following morning
GP surgery review: kirby-road-surgery
Title: Disgraceful
Rating: 1 out of 5
Visited: April 2023
It is virtually impossible to get an appointment , after waiting an hour on hold I got through to the practise and told them a very concerning discovery about my health to be told that they are fully booked and would have to try again the following week , it’s genuinely like they don’t care
GP surgery review: kirby-road-surgery
Title: Disorganised
Rating: 2 out of 5
Visited: March 2023
After never being able to get an appointment on the day, I managed to pre book an appointment on the 24th February for the 29th March.  On arrival along with two other ladies that had managed to book in advance, we were told that their was a technical issue and the Doctor we had booked was not in that day!  Looks like his day off and been changed without anyone being notified.  There is no consideration that people change and re arrange their plans.  It would make the practice and the patients life a lot easier if pre booked appointments, came back and left on the day to emergencies only.  The current set up does not help the staff or the patience.  I have been a patient for over 30 years and prior to covid and the changes it would always be a surgery I could recommend for efficiency, communication and helpfulness.
GP surgery review: kirby-road-surgery
Title: Kirby Road Surgery Dunstable Beds
Rating: 0 out of 5
Visited: January 2023
Kirby Road Surgery, Dunstable, Beds is awful, theres a constant change of staff, mainly doctors, you have to ring on the day for an appointment at 8am and when you do you're immediately in a queue of 10 people or more, you're kept on hold whilst the queue goes down and by the time you get through all appointments have gone! They tell you to ring back at 1pm - where exactly the same thing happens! This us every single day. Its near impossible to get an appointment.
GP surgery review: kirby-road-surgery
Title: Very bad practice
Rating: 1 out of 5
Visited: January 2023
Unfortunately this practice never has appointment! Always ask to call same day for appointment and thought been on time to call never received the appointment. This is frustrating and disappointing. Although I have lots of health issue but fed up to call them. The staff specifically nurses and receptionist are so rude! They don’t support or help and just ignore
GP surgery review: kirby-road-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: December 2022
I have been with this practice for many many years. This surgery does not warrant a 1 star, never ever able to get an appointment, except for a couple of helpful receptionists & nurses, really badly managed. I have now changed to a surgery where they actually see patients, luckily no more remote doctors.
GP surgery review: kirby-road-surgery
Title: Terrible appointments system
Rating: 1 out of 5
Visited: October 2022
I have been a patient of this practice for many years and have always found the staff to be professional, polite and caring. Things have changed in the last couple of years. I appreciate, of course, that they are under pressure and the covid pandemic made changes to the way patients are seen, however, they are still running things as if it were April 2020! 
It is totally impossible to book an appointment in advance for a routine matter. The only way is to call at 8am or 1pm for an on the day phone appointment. This could be for the least urgent issue but then you are taking an appointment from someone who does have an urgent issue. So many times I have phoned day after day at 8 and 1, to find you are number 30 in the queue and when you reach the receptionist, all the appointments have gone. It’s a crazy system. 
The receptionists are under enormous strain and it shows, they are abrupt at best, rude and aggressive at worst, interrupting you and talking over you on the phone and asking for detailed information about your reason for calling. This really should be only discussed with a dr. There are also times when it might might be useful for a dr to actually see their patients, a phone call does not always suffice. 
During a rare face to face appointment, one of the practice nurses rolled their eyes and sighed when I asked if I could ask a question, I then said it didn’t matter as I could tell they weren’t interested. I was ushered out with a slammed door behind me. 
Literally the only saving grace is that if you can ever get to see one, the doctors are professional and invested in helping you. But it is impossible to overstate how difficult it is to get to speak with a dr let alone actually see one!
GP surgery review: kirby-road-surgery
Title: Try getting an appointment! Their system is shocking.
Rating: 2 out of 5
Visited: September 2022
This surgery has a very bad appointment system. To see a doctor, you can only phone 8 o’clock in the morning for a morning appointment or at 1 pm for an afternoon appointment on that day. If you’re off work that’s fine and don’t mind being on hold for ages, but if you are not so ill that you can go to work but still need to see a doctor for something that is not urgent, you cannot make an appointment for any time in advance. If you work in a school, for example, you can phone in the morning, be one of the very very lucky ones to actually get an appointment after having been on hold for about 20 minutes plus, but then it is not possible to just tell work you won’t be in later as classes have to be covered etc. It must be the same for any other workers that cannot just drop everything to go to the doctors for a short while - for example driving examiners, firemen etc.  There are no opportunities to make doctor appointments in advance - you can to see a nurse though. When you’re there, the surgery is fine but it’s almost impossible to get there in the first place. Something needs to change. It took me five attempts to get an appointment… I don’t work on Tuesdays so am only able to try and get an appointment on that day. Therefore, it took me well over a fortnight to get to see a doctor.
This system is crazy… it is no wonder that the hospitals A & E  depts are so busy - people are unable to get an appointment at their GP so they go to A & E.
GP surgery review: kirby-road-surgery
Title: Difficult to see a doctor but excellent doctors
Rating: 3 out of 5
Visited: August 2022
Yes its very hard to get an appointment but once I spoke to a doctor I was super impressed with the empathy and clinical expertise. I was not rushed through the appointment. 
I think they are doing a great job under incredible pressure.
GP surgery review: kirby-road-surgery
Title: Unable to make appointments, awful service
Rating: 1 out of 5
Visited: June 2022
Having been with the practice for over 40years, the service now is disgusting.  You can never get an appointment, you cannot book appointments for the next week unless it is a blood test.  When a telephone call is booked for the GP, sometimes they don't ring and other times they ring back, give you 4 rings and then hangup.  Who can answer a mobile in 4rings!!!  Even when a nurse practionier rang my husband regarding an issue from November last year, she had not read his notes to see the problem has been resolved.  You can no longer make appointments on line, very helpful when you are working.  You go to the surgery to complain that you have been trying to get an appt to be told you cannot make an appt in person, you need to phone in.  How can you phone in when you need to hold on the line for well over half an hour to be told, all the appts have been gone.  Have we got that many sick people in Dunstable!!  I could not tell you who the doctors are any more as I never to go up to the surgery, I don't even know who I have got now as my GP as my original doctor retired a few years ago and then I have been moved around the surgery each time one retires.  This appointment system needs to be reviewed and addressed.  I feel I should not have to go to the "GP surgery" at the hospital when my own in the town but it looks like this is the only option left.  Fingers crossed when the new hub opens in the town, we see a big improvement in the system.  
I would love to move surgery but unfortunately I am unable to so I will have put up with this appalling service.  Finally, fortunately my husband and myself are well people so we only need the service infrequently however when we do, it would be good to get an appointment when we need to.  Kirby Road please look at your systems and try to improve them.
GP surgery review: kirby-road-surgery
Title: Cant get seen!
Rating: 1 out of 5
Visited: March 2022
practically impossible to get through let alone seen. you have to call on the day at 8.30am (and be in a queue for 40-60 minutes, to then be told everything has gone). The 2nd batch of appointments are released at 1/1.30pm that day so the cycle starts again of trying to get through. You cannot book an appointment for a couple of days or weeks time, everything has to be 'on the day' if you are working - in a school for example you cannot sit on your phone at these times of day to get an appointment. It's an unrealistic system and is letting people down. We end up at the GP centre at the hospital just to see someone which is appalling.
GP surgery review: priory-gardens-surgery
Title: Appalling
Rating: 1 out of 5
Visited: December 2023
Had chest pains on the Tuesday called the surgery only to be told I could talk to a pharmacist on the Thursday  ended up having to call 111 and was admitted to hospital immediately.this practice is a complete disaster area .will be looking to move to a more caring practice
GP surgery review: priory-gardens-surgery
Title: A waste of time, energy on the back of family's health
Rating: 1 out of 5
Visited: December 2023
As a parent of two, it happens that kids get a cold from time to time. In the past year, they were never available to see the kids, and only solution given was to call 111. Every single time.
What really got us very disappointed, in December, the kids developed some skin rash. offcourse they couldn't see them, but was offered a telephone appointment. Unfortunately the medication prescribed only made it worst, so we called back explaining the situation. We've been told we have a face to face appointment with a Nurse / Doctor and we should get a message. No message received and the morning we had the appointment we called to confirm. Surprise, we were told we have no appointment and we should call back later that day as they had no other morning availability. We had a call back saying that actually we did have an appointment, but the person was new and didn't know where to look in the system. Only option given was a next day appointment with no possibility for my kids to be seen the same day. Useless to say it meant treatment for our kids is being delayed, had to make new office arrangements for me not being able to get the kids to GP myself the next day and so one.
Just stop what you are doing, this is a ridiculous service you are providing, putting in danger people's health, wasting our time and your time- your efficiency must by under the sea level
GP surgery review: priory-gardens-surgery
Title: Not a very good practice
Rating: 2 out of 5
Visited: November 2023
Been trying to get threw for a doctor phone appointment due to having chest infection and have COPD and asthma so need antibiotics but cannot get through after waiting over an hour each time I've called the surgery and still no luck..
GP surgery review: priory-gardens-surgery
Title: It is great st times but impossible to get through
Rating: 3 out of 5
Visited: November 2023
Phoned at 1.00 p.m.and was caller no. 31. Hung on for 30 mins and obviously all appointments gone. As I am 74 too old for the sit and wait clinic. Feel very let down and forgotten for being old x
GP surgery review: priory-gardens-surgery
Title: They can't give me an appointment
Rating: 1 out of 5
Visited: November 2023
I have a knee problem, last week I couldn't walk, I tried to get an appointment over the phone, the only answer was" we can't give you an appointment", I'm very disappointed, I started looking for another GP
GP surgery review: priory-gardens-surgery
Title: Very poor
Rating: 1 out of 5
Visited: November 2023
3 days of calling for an appointment for my daughter, who has a clear infection, no bookable appointments for 2 weeks, told to ring again in the morning or call 111! I was 26 in line today and my husband 38, only to be told no appointments when eventually got through! Took my daughter to the pharmacy, their response, she needs antibiotics, contact your GP!!! Total joke
GP surgery review: priory-gardens-surgery
Title: Appointment nightmare
Rating: 2 out of 5
Visited: October 2023
This surgery really needs to review its appointments system/ policy, I put in a repeat prescription for the contraceptive pill, and received a  text to call and book an appointment with the nurse for a review, tried to call on Monday after I finished work, I spent 45 mins on hold whilst there were over 20 calls in front of me, decided to call the following morning at  8am, 47 in the queue, absolutely ridiculous !! I do not have the time to spend all day on the phone only to be told to call back tomorrow, when again I will have to queue for hours, it is really not good enough, god knows what would happen in the cases of genuine emergency.
GP surgery review: priory-gardens-surgery
Title: Seating problems
Rating: 3 out of 5
Visited: September 2023
I have mobility issues and found that only 1 chair in zone C waiting room had arms to aid a person sitting or rising from the seat. The seat was occupied I went to another waiting room and there were no seats at all with arms. I had to ask the person in the chair with arms if they would mind that if I sat next to them that I could use the arm of the their seat to get up, luckily they agreed. Please look into the seating situation. Thank you.
GP surgery review: priory-gardens-surgery
Title: Bad experience
Rating: 2 out of 5
Visited: September 2023
I called the clinic in the morning for some kidney-related symptoms. The gentleman who answered gave me no option. He started saying no to everything I asked him. He has no idea why he's there or what he's supposed to do. It is not possible to call and be told that there are no appointments and to call 111. I would have wanted an appointment at least for next week, but of course his answer was again no appointments. What should I do now?
GP surgery review: priory-gardens-surgery
Title: Lack of communication
Rating: 2 out of 5
Visited: September 2023
I never miss an appointment, they are too precious! I was sent a text message with a telephone appointment with a Diabetic nurse for the 30 th Septembers Saturday. I was on holiday but not a problem as it was a telephone call. I got a miss call a couple of days before the 30th, so I rang to see what it was about. The receptionist said it was the diabetic nurse and she would ring back. The next day I had another miss call. I waited all day on the Saturday for my appointment call. No call. I looked on my record on line and the nurse said she had called multiple times! What on earth is going on there? What is the point in having an appointment if you change it without informing the patient? I am very annoyed that it looks like I have missed my appointment by what is written there. I have never missed an appointment! There are some excellent Doctors and nurses at this practice but actually getting to see one is getting more and more difficult. My husband was recently Ill With an ear infection and could hardly stand up. ( which is why I didn’t hear the call from the nurse. I was busy trying to get an appointment for him, I was very worried.  ) I rang for a telephone appointment at 8, I finally got through at 8.30 no appointment and was told to ring back at 1pm. I rang back, no appointments and was advised to ring 111. We ended up getting a private Bupa gp. Are things likely to improve there? This is not good practice.
GP surgery review: west-street-surgery
Title: great practice
Rating: 5 out of 5
Visited: May 2023
have always found reception staff helpful and friendly. Aways have been able to see a doctor or nurse and prompt telephone calls back when needed.  nothing to complain about -  given how stretched practices are
GP surgery review: west-street-surgery
Title: Great service
Rating: 5 out of 5
Visited: April 2023
We have had over 6 weeks of our three children being poorly with general childhood illness’. Each time we’ve asked to see a dr the receptionists have been helpful and accommodating and the Drs and Nurses we have seen have been thorough and reassuring. We really appreciate the service from your whole team. Thank you
GP surgery review: west-street-surgery
Title: Unprofessional reception staff
Rating: 1 out of 5
Visited: December 2022
My family and I have been at this practice for many years. Overall, the doctors and nurses are generally ok. However, the reception staff are almost always rude and have no patience. I have no idea why, but reception staff speak down to patients, they are often condescending and show no empathy. Reading some of the comments, it seems that this is a common recurrence and patients at this practice would be tremendously grateful if reception staff could be nicer, more courteous and treat patients with dignity. We know the NHS is under awful pressures but showing kindness does not take much more time. Please could further training be provided to ensure professionalism is retained with reception staff?
GP surgery review: west-street-surgery
Title: Efficient Service
Rating: 5 out of 5
Visited: October 2022
Arrived for my flu jab. Warm welcome, happy service throughout the visit. There was no waiting and the team were throughly efficient  and warm during the visit.