janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: little-park-surgery
Title: Needs a lot of improvement
Rating: 1 out of 5
Visited: April 2023
This is a very poor practice. I had bloods first taken on the 8th Feb. Since then I've had them repeated 4 times due to the bloods being left standing or lost. I was even admitted to A&E at 11pm on a Friday night and the bloods showed a dangerously high potassium level all due to the bloods being left standing before testing. Bloods taken for a fourth time two weeks ago and I am still awaiting the result. The worst practice I've ever registered with. Not to mention it takes about 8 weeks to get an appointment. Also can never get through on the phone and I'm not sure why as whenever I've been in there the phone isn't even ringing. If there is something wrong with me it'll be too late to get any treatment as I've already waiting almost 3 months just for the blood tests.
GP surgery review: little-park-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: February 2023
The practice has given me an excellent service from start to finish (receptionist, nurses and doctors). They arranged prompt hospital appointments and reviews. All along they have shown understanding and empathy.
Keep up the great work
GP surgery review: little-park-surgery
Title: Unhelpful
Rating: 1 out of 5
Visited: December 2022
Today i held on the phone for over 45 minutes as i know i need antibiotics, i have Stage 4 COPD and called to ask for a Doctors call, after the phone was eventually answered they said to call back at 2 and i should be able to get appt, so do i have to wait another 45 minutes on the phone, it is utterly disgusting, the great thing is when you venture into the Surgery it is empty no phone ringing, think in the New Year time for a change, not happy
GP surgery review: little-park-surgery
Title: Good Doctors
Rating: 5 out of 5
Visited: August 2022
I have been with the surgery for approx. 5 years and in that time I have had a few occasions to have to visit the GP .
Like most , I am not the biggest fan of going to the Dr, in fact it does give me quite bad anxiety, however every Dr I have seen here has always listened to me and put me at ease. They have always been thorough and followed through with investigations and at no point have I felt like I had wasted their time . I leave there feeling like I was listened to at that I have received the correct advice or treatment.
It can often take a very long time for the phone to be answered ,to make an appointment, and appointments can often be quite a wait which can be frustrating, but I appreciate the staff are busy and under pressure and to be honest I doubt it is any different than most surgeries due to the high volume of patients and needs. I do like the option now to have either a face to face appointment or a phone call.
I have always found the reception staff to be helpful and polite.
I would recommend this surgery
GP surgery review: little-park-surgery
Title: Awful service
Rating: 1 out of 5
Visited: May 2022
I spoke to the reception team this morning and they booked me in to have a telephone consultation with one of the doctors. I was told that the doctor would call between 7:00pm and 7:30pm it’s now 8:39pm and still haven’t heard anything. I am not happy and I will be phoning the surgery tomorrow to complain. This isn’t the first time I have had issues. If it’s not one thing it’s another. The reception staff act like bouncers as you can never get an appointment, I was just lucky to speak to a decent member of the reception team that understood my situation as to why I needed an appointment so urgently. Take my advise and don’t go to little park surgery as they are awful!
GP surgery review: mount-medical-centre
Title: Truly Excellent Practice
Rating: 5 out of 5
Visited: October 2023
This is a wonderful practice, welcoming and helpful from the moment you walk through the door. It is efficiently run and organised to a very high degree, which inspires confidence, but above all, it is the altruism, coupled with expertise from all concerned: administrators, nurses and especially my thoughtful, kind, wise, highly skilled GP ,which causes me to return home feeling I am in extremely safe hands. This is a rare surgery indeed; despite the serious problems with which the NHS is faced at the moment, Mount Medical Centre is an oasis of calm, warmth and excellence.
Thank you seem such inadequate words to everyone who works there so unstintingly and unselfishly, but they come from my deep gratitude and appreciation.
GP surgery review: mount-medical-centre
Title: Superb, in every way!
Rating: 5 out of 5
Visited: October 2023
I have been a patient at this practice for a number of years. 
As a staff, they are amongst the most compassionate and professional I have encountered. 
They continually keep me up to date via their text and email system, and are warm, considerate and welcoming when I attend in person. 
My GP is one of the most engaging and passionate doctors that I can remember.
They are all a credit to the NHS and to the medical profession.
Thank you for everything!
GP surgery review: mount-medical-centre
Title: Very Friendly Staff
Rating: 5 out of 5
Visited: July 2023
I am very happy the way surgery staff deal with me. I will definitely recommend to my friends and family
GP surgery review: mount-medical-centre
Title: Nurse, nice practice
Rating: 4 out of 5
Visited: May 2023
The nurse I spoke to, was very nice, easily approachable, and listened to what I needed. Very helpful, I have seen her a few times now and always the same.
GP surgery review: mount-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
Excellent committed Doctor and all the staff , We are so pleased with all the service we receive , We are also committed to attend the surgery to eliminate any inconvenience
GP surgery review: mount-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
I find them very friendly and helpful. They are understanding to my needs. Nurses and receptionists are helpful too.
GP surgery review: mount-medical-centre
Title: Superb care
Rating: 5 out of 5
Visited: July 2022
Once again I came away from this surgery feeling deeply appreciative of the skill and care I had received. The staff are always courteous and thoughtful and the expertise of this practice is second to none. Thank you, Mount Medical Centre, for all you do for me, especially in these difficult times.
GP surgery review: mount-medical-centre
Title: Friendly and great practice
Rating: 5 out of 5
Visited: July 2022
On visit today i did not have to wait i was attended to at the appointment time 
The nurse was very friendly she explained the reason for the appointment and what test the blood was being taken for 
She was friendly and the atmosphere was pleasant 
Vital signs were measured before the blood test 
I am very happy with the service i have received today 
Keep up the good work Mount Medical Surgery 
Excellent staff
GP surgery review: mount-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
I have Good experience with the GP and he has been the family Doctor for the past 18 years. We as a family have also so good experience. We are happy to have him as the family doctor.
GP surgery review: pentelow-practice
Title: Telephone service
Rating: 2 out of 5
Visited: December 2022
I was disappointed at the lack of response from reception. I called and was held in a queue system for an appointment and it was engaged. As a waited for an answer, I was cut off. I then phoned using option 2 to speak to receptionist and waited for a response. 12wks later, I was cut off. Waiting for an appointment for a cold I have had for one week is unacceptable.
GP surgery review: pentelow-practice
Title: Extremely helpful staff
Rating: 5 out of 5
Visited: August 2022
I cannot fault the help and consideration given by the reception staff who were very kind to me at a very vulnerable time. I was then able to see a Dr who was extremely understanding. I cannot express my thanks enough to all of you.
GP surgery review: pentelow-practice
Title: Honest Review
Rating: 1 out of 5
Visited: July 2022
Its hard to write the reality because only positive reviews are posted. I was unable to reach my surgery through the phone as it went to answerphone, I tried to make an appointment online but there were no available appointments for the following month. I physically had to go to the surgery twice to finally receive an emergency appt.
GP surgery review: queens-park-medical-practice
Title: Excellent Service and Care
Rating: 5 out of 5
Visited: November 2023
The whole team are excellent. A very professional, caring experience. from the Reception staff to the Doctors and Nurses. I
cannot speak highly enough.
GP surgery review: queens-park-medical-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: September 2023
Sent in an online request for a doctors advise for my husband .The receptionist called today within 2 hours and was so helpful understanding my husbands work pattern and got him an appointment to suit him (evenings) thank you
GP surgery review: queens-park-medical-practice
Title: Whatva joke
Rating: 1 out of 5
Visited: May 2023
What a joke of a drs , trying to get an appontment with a dr is a joke , told see a first contact practioner wait for an appointment because they dont work from that surgery
GP surgery review: queens-park-medical-practice
Title: Terrifyingly bad
Rating: 1 out of 5
Visited: December 2022
I called to get an appointment for my child who had extreme vomiting for over a week, I explained to the receptionist how worried I was.  The receptionist was extremely rude and said I would not get an appointment and to call 111.  The receptionist was so extremely rude in the way she spoke to me and when I said I don’t like the way your talking to me they proceeded in pushing me asking what was said to made me feel that way very aggressively, I kept saying I just want a doctor to see my son. I would not recommend this Practice to anyone as all the receptionists are rude and aggressive.  I do not like confrontation and it is unavoidable when dealing with them.
GP surgery review: queens-park-medical-practice
Title: Absolutely Terrible - impossible to get through
Rating: 1 out of 5
Visited: July 2022
I've been a patient at this Doctors all of my life, and being fairly healthy most of it I never really cared how poorly managed this practice was. But in recent years when I've actually needed a Doctor, this place is not the one you want to be trying to use. They never answer the phone, you sit on hold for literally hours on end. Often when you get to the front of the queue, the phone then cuts off and you have to start the whole process again. When you do eventually get through, be prepared to wait weeks before you can get an appointment with anyone. In this day and age you'd like to think they could have a much slicker and possible humanless booking process like others do. In contract, my wife calls her Doctors gets an answer straight away and usually gets an appointment same week. So this isn't a widespread NHS issue, it is this specific practice.
GP surgery review: st-davids-practice
Title: Communication
Rating: 2 out of 5
Visited: October 2023
I requested a GP face to face appointment and kind receptionist informed that only GP give them.
10 mins later I got text message for appointment for 14/10/23 at another practice.
I rang up surgery and was told message did not come from them.
I went back to practice and showed receptionist who checked system and confirmed no appointment are but later said there was one booked and I should go (Saturday 14/10/2023)

When attended appointment on mentioned practice....#No appointment booked.

This has happened now twice.
GP surgery review: st-davids-practice
Title: Great practice
Rating: 4 out of 5
Visited: July 2023
I love the way doctors respond to calling patients and ask more questions about the situation, opinions and referral.
GP surgery review: st-davids-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I had not received my test results from the hospital. I contacted St David’s Practice and straight away they contacted the hospital and a couple of hours later all the results and the specialist’s reports came through
GP surgery review: st-davids-practice
Title: Great Nurses
Rating: 4 out of 5
Visited: September 2022
Spoke to a very helpful receptionist asking for a Nurse appointment, was given an appointment for the following day. 2 more Nurse appointments were made within a week.  Wonderful nurses, very sympathetic with my symptoms and worries and put me at ease before leaving the surgery.
GP surgery review: st-davids-practice
Title: Contacting this GP practice is difficult
Rating: 2 out of 5
Visited: September 2022
Often when I phone either of their two numbers I get a recorded message repeated several times over about things I know already about opening hours, Covid symptoms, Yellow fever and more.  When the message stops nobody answers it for at least a minute.  I keep getting text messages about flu, Covid vaccinations and requests to come for diabetic eye tests am told to attend for them.  As I have mobility problems and can't walk far, I will need a home visit for injections and the doctors know this from my records.  I will need patient transport for the eye tests which has been cancelled twice already due to my non attendance as presumably this must be done in the surgery.
There should be a separate phone number on the website for patient transport requests.
GP surgery review: st-davids-practice
Title: Very satisfied
Rating: 4 out of 5
Visited: August 2022
Reception, nurses and GPs have taken a great care of my son and myself. I always get response following the new Practice sistem by email following by gp phone call appointment.
GP surgery review: st-davids-practice
Title: Wouldnt recommend
Rating: 2 out of 5
Visited: August 2022
The last appointment I had was for my daughter to have a vaccination, but on a normal basis I find experiences with this practice very negative, I never get to speak to my GP, only locums, which means theres never continously care plan in place. This is less then ideal, especially when my daughter has a allergy and is under testing for cealics disease and is under 2 different doctors at hospitals for it. Despite this everytime I call for my daughter when she is sick, and state her allergy, the doctors always say, "who told you shes allergic to wheat" my response is always the specialist consultant and dietition shes under, as well the severe reactions she has everytime she has wheat, barley or rye.

I have to wait between 48 to 72 hours for an emergency appointment for my 3 year old since she was 2, and have been told by the receptist multiple times that the quickest way to be seen is by going to a walk-in or A&E, which is obviously not what I want to hear when I want to speak to my GP, when I finally get a appointment most the time the doctors turn around and ask me, what do I want them to do, which doesn't ever help me because I need them to do their jobs and doctor instead of ask me, the mother or the patient
Ive actively avoid calling or going to the doctors, and after everytime I do need to contact them, I do feel the need to change practice, which isnt ideal when apperently St davids has rating doctors in the area but the practice itself is only 1 star, which I fully understand.
GP surgery review: st-davids-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Thank you St Davids for all the hard-work. Yesterday I was at the consultation, Dr. helped me a lot, examined me and referred me for further tests.
GP surgery review: st-davids-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
It's very satisfying to have doctor appointments twice a day.  The person answering the phone at the front desk is also very nice
GP surgery review: st-davids-practice
Title: Excellent service
Rating: 5 out of 5
Visited: July 2022
I had a GP consultation on the phone to discuss the results of my sons recent blood test.   My GP listened patiently as I explained my concerns,  he then spent the time to thoroughly answer all the questions I had putting my mind at ease.  During the conversation I never felt rushed and I am grateful for the time he took to address my concerns.
GP surgery review: the-practice-feltham
Title: Mister at the front was very helpful
Rating: 5 out of 5
Visited: December 2023
I was recently at the GP, The Practise Feltham,  the gentleman who was at the reception showed himself ready to serve me in the best possible way to complete my needs.
I thank him very much for his willingness. There are only a few people who go extra miles just to put a smile in their customers face.

Thank you!
GP surgery review: the-practice-feltham
Title: Very efficient
Rating: 5 out of 5
Visited: November 2023
Friendly staff  .Good Doctors ,good service quality. 
Very efficient. Quick reports. I would be very grateful to all the staff for their support and cooperation.
GP surgery review: the-practice-feltham
Title: Doctors don't have the time or the patience to listen
Rating: 1 out of 5
Visited: October 2023
When I visited the doctors, the first thing when I walked into the doctors room (before I even had the chance to sit down) 'what is the issue?' That in itself made me feel uneasy as the tone was not forthcoming and I struggle to come to the doctors in the first place, Every time I have been or had phone appointments I have not felt heard which means I have shut down again and it has impacted my mental health more as I can even trust that the doctors are good enough to help anymore. Its not nice when you are supposed to feel safe and heard by a professional
GP surgery review: the-practice-feltham
Title: Great practice, best front desk and nurses
Rating: 5 out of 5
Visited: October 2023
This is a very supportive practice. The front desk guy is really kind and helpful. He goes above and beyond to help the patients. The nurses are very understanding and they have patient's best interest at heart. I had to visit this practice daily for my wound dressing and the entire staff has been very very supportive.
GP surgery review: the-practice-feltham
Title: Extremely helpful surgery in Feltham
Rating: 5 out of 5
Visited: October 2023
The Practice was extremely helpful in sorting out my problem and very attentive to my needs in a personally distressing situation.
GP surgery review: the-practice-feltham
Title: Exceptional Care and Service for My Father at HMC Feltham
Rating: 5 out of 5
Visited: July 2023
I recently registered my father at HMC Feltham GP Surgery after a disappointing experience with our previous surgery. We moved to this area and wanted to find a caring and supportive practice, and we couldn't be happier with the level of care we have received.

From the moment we walked into the surgery, the receptionist was incredibly helpful. They took the time to explain the registration process to us and kindly guided us through the various clinics available, as my father is asthmatic and diabetic. Their willingness to go the extra mile was greatly appreciated.

After the registration process, we received a link to book an asthma review for my father, as well as a diabetes review scheduled for two weeks later. The GPs at HMC Feltham have been absolutely wonderful. They took the time to listen to my father's concerns, resulting in the adjustment of unnecessary medication that had been prescribed to him for years, despite not being taken.

I must also appreciate the pharmacist, who was absolutely fantastic during the telephone call for his asthma review. His expertise and guidance were invaluable in helping us manage my father's condition effectively.

The staff were attentive, friendly, and efficient, creating a comfortable environment for my father.

We are grateful to have found such a caring and professional practice in HMC Feltham. Their commitment to patient care has exceeded our expectations.

Thank you to the entire team at HMC Feltham for their dedication, compassion, and exemplary service. We highly recommend this practice to anyone in need of outstanding medical care.
GP surgery review: the-practice-feltham
Title: Bad Customer Service
Rating: 2 out of 5
Visited: July 2023
Rude people on the phone. They don't understand the problem and just repeat the same answer when you ask for what else can be done. Had a bad experience today over the phone.
GP surgery review: the-practice-feltham
Title: Friendly & Helpful Gp Surgery
Rating: 5 out of 5
Visited: June 2023
I am writing this review to express my appreciation for the HMC Feltham GP Surgery to which myself, my wife and our two kids have been registered for 4 years now. 

Since our registration at the surgery, the services they provide have improved considerably, and we always find it quite easy to book appointments with their reception team. We can usually get same-day appointments, and if not, the out-of-hours GP is always a viable option.

The friendliness of the staff is another aspect where the GP surgery exceeds expectations. They went above and beyond to ensure that my wife received the best care possible in her time of need, and it was clear to me that the staff members were motivated by more than just their job to provide her with moral and psychological support.

The fact that the personnel in the GP surgery have gone “the extra mile” for my wife cannot be stressed enough. I have to specifically express my gratitude to the GP who has always been accessible and open to talking to us about my wife’s condition. They also organised check-ups for her regularly and have prescribed the right medication for her.

In summary, it is with great admiration and appreciation for the HMC Feltham GP Surgery and all its personnel that I give it my highest recommendation.
GP surgery review: the-practice-feltham
Title: Knowledgeable, efficient administration
Rating: 5 out of 5
Visited: October 2022
The health service computer system is unable to record my Covid vaccinations delivered outside England. Blocked from obtaining the seasonal jab, I sought advice from The Practice administrator. He investigated the problem without any delay or procrastination and within minutes produced a solution. It is such a rarity in any area these days to find a body who is attentive, knowledgeable, knows where to find the answer and actually puts into it action. He was perfectly clear and succinct in his explanation to me. Very professional. I was impressed.
GP surgery review: the-practice-feltham
Title: Ineffective care and unresponsive staff
Rating: 1 out of 5
Visited: October 2022
As a patient with a long-term condition, I received very ineffective care that did not meet my medical needs. The health center is unable to offer treatments in a timely manner. Very often phones calls not answered, delayed email replies, difficult to get repeat prescriptions, unreasonably longer appointments to see a doctor, frequent cancelation of appointments on short notice, understaffed. Overall very poor quality standard of service.