janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: woodley-village-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Lovely GP who listened to me and gave great advice. The male receptionist needs a medal for his patience and positivity.
GP surgery review: woodley-village-surgery
Title: Really Good Practice
Rating: 5 out of 5
Visited: September 2022
Joined this practice in August 2022 and I am very impressed with the quality of care I have received and the kindness and professionalism from the receptionists.
GP surgery review: ashville-surgery
Title: Very attentive follow up after cancer
Rating: 5 out of 5
Visited: October 2023
I was treated for cancer 4 years ago and was impressed by being phoned by my doctor at the practice to check my progress/investigations/review medication. The Christie who did the initial treatment have not followed me up at all so its reassuring to know that my GP remains on top of things and is checking that my care is up to date and appropriate. Exemplary work. I think GP services deserve much more appreciation and recognition from the government and should get a pay rise too!
GP surgery review: ashville-surgery
Title: Offline for the day
Rating: 1 out of 5
Visited: August 2023
Me and my partner need the doctor assistant and advise so we go onto ask my GP which shows offline. Give the practice a call to have my call answered with a poor attitude and being told they ain't giving any help today and to call 101.
But it's not 101 I need it's my GPs advice as I've just come out of surgery and the hospital have advised my GP to help with all follow ups.

This surgery is absolutely shocking seems they don't give a care about there patients.
You can never get an appointment with them if you are using there ask my GP it's taking over 7+days to get a response if you call you are met with hostile attitude because you have called and not used online.
GP surgery review: ashville-surgery
Title: Online PATCHs service worked really well
Rating: 5 out of 5
Visited: February 2023
I have used the PATCHs service 3 times in the last month all with great success. The first time was fairly urgent and the Dr called the same day to advise what to do - he found it easy to diagnose as I sent a photograph in. The other 2 times were less urgent and the Dr’s responded waiting 48 hrs. Excellent, efficient service - thank you!
GP surgery review: ashville-surgery
Title: Easy to contact, efficient, trans and nonbinary inclusive
Rating: 5 out of 5
Visited: January 2023
Had a wonderful experience as a new patient at Ashville. I have regular contact with my GP surgery as a trans person and often this can be hard work. Ashville has been so helpful, forthcoming and knowledgeable. The receptionist asked my preferred pronouns and was discreet and helpful about arranging my blood tests. I've not had to wait long for contact with them and the environment is really nice - friendly, homely. It even has a community garden. Very impressed!
GP surgery review: ashville-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: January 2023
I have always had such positive experiences with Ashville Surgery for managing mine and my families health concerns. Most recently for my 3 year old’s eczema management - they took a pragmatic, patient-centred and holistic approach to help manage her condition. I always feel listened to and involved in decisions about mine and my daughter’s care. Despite the challenges of the pandemic and to the wider NHS, Ashville have continued to provide high quality, professional and timely care. ‘Ask my GP’ is a great service and I am always responded to within an appropriate time span. I have always been able to get a timely face to face appointment when it is needed. I highly recommend this surgery to anybody, they are fantastic. I have family and friends who are also registered, and report similar positive experiences. Thank you to all the GP’s for continuing to work so hard to deliver excellent care to your patients!
GP surgery review: ashville-surgery
Title: Great practice with excellent staff.
Rating: 5 out of 5
Visited: April 2022
Today I came for my blood test and I found staff was very helpful friendly and knowledgeable, she was in room 5.
She also gave me very good advice about my blood pressure when was slightly high. 
Many thanks 
Khalid.
GP surgery review: ashville-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: March 2022
I transferred to this practice a year ago as my previous practice went downhill. Ashville has been great. I've had a few medical problems over the year including a scary one. I'm happy to communicate with them on AskMyGp; they are consistently prompt with replies or phone calls, very professional and empathetic. I would strongly recommend them to anyone.
GP surgery review: chorlton-family-practice
Title: Good doctors. Terrible booking system
Rating: 3 out of 5
Visited: January 2024
The doctors provide a good service. But the booking system is dreadful. The Practice Contact Form is almost always unavailable. Trying to contact by telephone is hopeless. I waited one hour yesterday without success. So today I went in person to book a telephone appointment with a GP  for which purpose I had to be late for my volunteer commitment.
GP surgery review: chorlton-family-practice
Title: Awful since the merger
Rating: 1 out of 5
Visited: January 2024
This practice has gone right down the drain since the merger with Corkland Road. Nobody answers the phone. They ring my mum to ask questions when she has dementia and doesn't know what they want. It was so much better at Corkland Road.
GP surgery review: chorlton-family-practice
Title: Happy with this practice
Rating: 4 out of 5
Visited: January 2024
Online form is an easy way to get advice or an appointment. Always get a response or phonecall  same day. If an appointment is needed they book it and send you the details. Can't fault the service.
Only annoying thing is the bloods as you have to contact the phlebotomy service- queue time on phone can be long and they didn't answer my email requests. I've been fortunate to get an appointment at the chorlton surgery but only because of a cancellation-would be very inconvenient to drive to one of the other centres when chorlton is a 5min walk away.
GP surgery review: chorlton-family-practice
Title: Terrible
Rating: 1 out of 5
Visited: January 2024
I have sent 4 requests online in the last year which haven't been responded to, including one saying I was unable to take my medication and requesting help. Each time they sent an automated reply saying the GP will be in touch and then I didn't hear anything at all. 
I tried to book a review appointment for my medication with 10 day notice of the date it was due, but they couldn't fit me in for  3 weeks. I have now run out of medicaiton and the online form to request a repeat prescription just rejects the request with no information about what to do. I phoned up and sat though a 4 minute long recorded message, and then the phone was cut off.
They insist you do everything online which I am usually fine with, but they just ignore requests and don't respond.
GP surgery review: chorlton-family-practice
Title: Avoid at all costs
Rating: 1 out of 5
Visited: January 2024
If you dare to fall I’ll, please avoid this practice. 
When you request an appointment you will be offered medical advice from the receptionist. If you (wisely) choose to reject this that may be kind enough to fit you in sometime in the next 5 weeks or so. 
A day before you are due to be seen you will then be advised that they have changed your appointment to a telephone one, so showing any issues is impossible. 
Whatever you do please don’t dare to have Mental Health issues…
GP surgery review: chorlton-family-practice
Title: Good practice
Rating: 4 out of 5
Visited: January 2024
I have been a patient for 5 years and have had a positive experience. The online system allows easy access to booking appointments, prescription checks and remote assessment by a doctor. I would recommend this practice
GP surgery review: chorlton-family-practice
Title: Thorough, caring and understanding
Rating: 4 out of 5
Visited: January 2024
I recently had a telephone appointment to discuss a range of concerns and worries that I had about my health and wellbeing. I have not previously needed to have many appointments with a GP but I was so grateful for the help and support I received.
The GP really listened to me and gave me sufficient time to explain how I was feeling and what I thought the reasons might be.
She explored various options with me as to how I might manage the situation and different options for medication. She gave me the opportunity to make my own decisions whilst giving me full information about the pros and cons of all the options. She also gave me the chance to take some time to talk to a trusted person to gain their opinion before making a decision.
A follow up appointment was made so that a review of the impact can be done.
I always find this particular GP extremely helpful, knowledgeable and empathetic and she has always managed my health needs highly effectively. Thank you
GP surgery review: chorlton-family-practice
Title: Disappointing
Rating: 1 out of 5
Visited: January 2024
I contacted the surgery via the online appointment booking system about a medical problem, which requested me to describe the problem and basically self diagnose. I did this but rather than being offered an appointment with a GP, I was instructed to make a booking for blood tests. I did this, the tests were completed and I checked the results using the NHS app. I have no idea whether the results are normal or not as there was no comment made by the GP on any of the results. It was a total waste of time.
GP surgery review: chorlton-family-practice
Title: Good family practice
Rating: 4 out of 5
Visited: January 2024
I have been a patient at chorlton nedical centre for over 20 years I have always found them good and helpful to myself and my children I find they go above and beyond receptionist and medical staff, as the practice has merged with other practices I do find it hard to get appointments but they do offer alternative to send pictures and write message to which a doctor looked at and sent me a prescription to resolve my issue
GP surgery review: chorlton-family-practice
Title: Getting better
Rating: 3 out of 5
Visited: January 2024
I can’t compare with other local surgeries but things have improved since I joined at Corkland Rd 5 years ago. The automated appointment system makes it much more streamlined and there’s no need to wait for the phone to be answered. In the past I’ve waited 45 minutes for an answer. The merger with Chorlton Family Practice is a sensible move. One improvement needed is for appointment information/staff  to make it clear where you need to go. I’ve arrived at Corkland Rd and told I need to go to the main surgery and vice Versa.  
The experience with staff has always been positive apart from one experience in November when the Health Care Assistant on the desk ignored me while she browsed her phone.
GP surgery review: princess-road-surgery
Title: Terrible Practice
Rating: 1 out of 5
Visited: October 2023
Went to this practice as had an infection in a wound, doctor phoned and didn’t seem at all friendly, she booked me in and said you’ll have to show me as I have no gloves but she wore a mask. What doctors has no gloves to examine patients. The receptionist is the rudest person I have known at a gp practice. When you go in she dosent even look at you is turning around on the chair and yawning. This practice has gone extremely down I would do what I could to find a new practice as this practice is terrible. Don’t bother ringing they never answer it.
GP surgery review: princess-road-surgery
Title: Rude and helpless receptionist
Rating: 1 out of 5
Visited: April 2023
I’ve had an appointment with a medical professional today. Unfortunately, I was misinformed about the venue of this appointment by a receptionist. I tried to call the reception and nobody answered the call. I was ninth in the queue while waiting for the call to be answered. When I arrived at the Princess road surgery I was still ninth. The receptionist was behind the desk. I explained the situation I found myself in but the  receptionist was not supportive. Instead she said that I was late for this appointment and I could not be seen. I explained to her that it was not my fault but the receptionist’s who misinformed me. The receptionist behind the desk was very rude, unhelpful and confrontational. She caused me a lot of stress and anxiety. I’ve had interactions with this receptionist several times and she always comes across as a very unpleasant, unhelpful and unprofessional person. Her personality is not adequate for the position she holds and her interactions with patients are lacking skills that are needed for this job. She repeatedly spoke over me and told me  “ok” in a dismissive, passive aggressive way as to tell me to shut up. She never apologised or offered a solution, only telling me that it’s my fault I’m late for this appointment. It’s not too much to ask of a receptionist to be helpful, and not give attitude. This needs to be addressed in this surgery. The service is appalling.
GP surgery review: princess-road-surgery
Title: "It isn't something we do"
Rating: 1 out of 5
Visited: January 2023
I am a 64 year old man who has kept himself fit enough so far to enter this year's Paris Marathon. This requires a simple certificate signed by my doctor that says an examination reveals "no contraindications for participating in running competitions." The certification was dismissed out of hand because "It isn't something we do." (My last entry for Paris was certified by my previous GP with no problem whatsoever). When I asked to speak to somebody I was informed that the decision had been made by the practice head, as if that is an acceptable reason for the practice taking no further interest. Clearly this practice has no commitment to encouraging the maintenance of good all-round health and physical fitness into old age.
GP surgery review: the-alexandra-practice
Title: Asking for important advice.
Rating: 1 out of 5
Visited: October 2023
I phoned them on a Thursday to ask about my flu jab as I'm epileptic and would they be providing me with my jab. The receptionist said that I didn't qualify and that I would have to pay, but yet my epilepsy nurse says that I should, doctor says that I should and when I went onto the NHS website it also says that I should qualify, I can't work due to my epilepsy this is how bad it is, so I called back on the Monday and spoke to a different receptionist who also said the same that I didn't qualify but after I told her my doctor, my specialist and the NHS website says that I qualified booked me in.
This is such a poor poor practice.
GP surgery review: the-alexandra-practice
Title: very difficult to get an appointment
Rating: 2 out of 5
Visited: September 2023
appointments are not very accessible to completely impossible , receptionist unhelpful and since everything has to be done online in a certain timeframe theyre pointless , the surgery has become difficult to use and that comes across as uncaring which is their primary objective , very poor
GP surgery review: the-alexandra-practice
Title: Not Recommended
Rating: 1 out of 5
Visited: July 2023
Getting an appointment is very difficult and they don't even know how to respond to online queries. The services offered by the admin team are not good. They don't know how to manage and prioritise the request and answer to the queries.
GP surgery review: the-alexandra-practice
Title: Totally Useless
Rating: 1 out of 5
Visited: January 2023
Very had to get appointments even with online message. Receptionist can't print my MRI Report even after producing ID ( Driving licence and bank statement). Receptionist think Driving licence with same address registered with surgery is not enough proof of ID. After filling the form to get access to my MRI Report they advised this will take 30 days . Now this is almost 30 days and had not received any email yet. Lost my first filled form to get online access to my medical records. I will advise everyone to stay away from this surgery.
GP surgery review: the-alexandra-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I recently used their online service to send a message to one of the doctors. I had a response within an hour with great advice and an electronic prescription sent to my pharmacy. I was really grateful for this as having to go for a face to face appointment can be difficult to fit in around work. I have also used this online service to book appointments with the practice nurse without any bother or delay. Such an efficient practice with really helpful and friendly staff.
GP surgery review: the-alexandra-practice
Title: Excellent Practics
Rating: 5 out of 5
Visited: January 2023
I left a message on the MyGP system.   It was answered really quickly.  My medications were reviewed and new script issued, which went straight to my pharmacy.  Both Medical and Admin staff here are so friendly and helpful.  They treat each patient with compassion, dignity and empathy.  You get consulted about what options are available, and the pros and cons of each.  You can tell that they care.   I love this practice.
GP surgery review: the-alexandra-practice
Title: Excellent Medical Staff of all levels, and great admin team
Rating: 5 out of 5
Visited: August 2022
I moved to this practice earlier this year.  I am amazed at the services they offer and the professionalism of their staff.  They have managed to maintain a personal viewpoint when talking about medical issues.  I was fully involved in the discussed about my treatment plan, and could not have been happier.  There is nothing better for a patient than to feel that they have been heard.  

The admin team have always answered my messages quickly and always keep me informed about progress.  They have always been polite, either on the phone, or in person.
 
You offer an excellent range of services inhouse.  This is so rare these days.   I am so glad I found you.  

Thank you for everything you do.
GP surgery review: the-alexandra-practice
Title: Great service
Rating: 5 out of 5
Visited: June 2022
Just wanted to say how good the service was this week. I see that online appointments are getting a lot of criticism but for me it was perfect, really convenient and straight forward, all my interactions with practice staff were lovely and really efficient. Thank you.
GP surgery review: the-alexandra-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2022
Once again I would like to Express my gratitude on behalf of my husband and myself to everyone at the practice who have been so helpful and caring over the past year. We cannot Express are gratitude sufficiently  enough for the dedication  shown to our care by the Drs, nurses and reception staff. 

Maureen Banner-Rock
GP surgery review: the-alexandra-practice
Title: They don't answer the phone
Rating: 1 out of 5
Visited: May 2022
I can never get my calls answered by this surgery. As a result I never get to see a doctor. 
The surgery has lost my test results.
GP surgery review: the-range-medical-centre
Title: good practice
Rating: 4 out of 5
Visited: August 2023
I find this practice pretty good, however like most G.P. practices its not without challenges and operational difficulties. it can be difficult to obtain face to face consultation with a doctor but telephone appointments are available. it is indeed somewhat of a lottery trying to get an appointment when the procedure is to ring at 8am to obtain same day appointment, I often find that I am not able to get through to book an appointment as other are also calling the practice. The booking system can sometimes be a source of frustration. 

I find the staff very helpful and wanting to do the best for patient, they're engaging and attentive with a sense of building a rapport with patients especially the longstanding patients like myself. the reception staffs are always happy to clarify (to the best of their knowledge) pertaining to your appointment and will endeavour to assist. the medical team are sensitive to my needs and offer relevant information and treatment plans to maximise my physical and emotional state of being. historically I used to consult with my assigned doctor which I believe paved the way to build a good relationship between patient and doctor, unfortunately over many years now I've been assigned different practitioners some of which I didn't get to meet before they left the practice whilst others only knew me via my medical history and notes. Whilst this is not a major criticism of the practice, I understand the struggles with staff recruitment and retention, it is on the other hand a suggestion in relation to improvements. I would also wish to add that for the number of patients registered with this practice, the car park space its inadequate to meet patients needs.
 As I previously stated I find the practice good and competent in exercising their duties. I am content with the service I've being receiving to date.
GP surgery review: the-range-medical-centre
Title: Very Poor practice
Rating: 2 out of 5
Visited: July 2023
I had a phone consultation on 24th July 2023 from 8.30am onwards nobody called, later on throughout the day I received a text message from the surgery telling me I have an appointment the following day in the morning. I went along 25th July I was 5 minutes early and sat down. A patient came in with a lame excuse saying why they were late. The patient seemed very familiar with the receptionist having a laugh and joke with each other, the receptionist said not sure if she will see you (the doctor). Anyway the late patient sat down. 15mins later I was still waiting and the late patient was called in, I don’t mind waiting for a few minutes over my time if a patient is in with the same doctor I’m seeing, but to find out that the late patient has been called in before me with the same doctor… When I was early for my appointment I thought it was absolutely disgusting, out of order and so unprofessional and unfair. I was waiting for at least 45 minutes and I wasn’t the only patient that noticed this situation. To my knowledge if you’re late for an appointment you have to wait until all other patients that have already arrived for their appointments to be seen or you have to make another appointment. Just because receptionist have friends that are patients doesn’t mean you can take advantage. That late patient should not have had priority over early patients waiting for their appointments. 
The receptionist should take into consideration of the patient’s medical conditions as we’re sitting anxiously awaiting to see the doctor.
GP surgery review: the-range-medical-centre
Title: Don’t see you at the time of your appointment
Rating: 2 out of 5
Visited: February 2023
Booked a telephone appointment for 9:50 because my daughter was too sick to go into the surgery.  Been waiting for 45 mins and still not telephone call from GP.  Called the GP surgery to ask why there’s a delay and was told that they normally say between 9:30 and 11am.  Informed the receptionist that I booked an appointment for a certain time and not a time frame. Absolute joke.
GP surgery review: the-range-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2022
Everyone at the practice including receptionists, manager and doctors are extremely helpful, approachable and supportive in providing excellent medical care to their patients. I can not remember over the years there has been a time when they have not been able to provide medical care or advice for our residents. As a manager I can not praise the Range Medical Centre enough