janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: churchill-medical-centre
Title: Good GP, Good Nurse
Rating: 5 out of 5
Visited: September 2023
I booked to have my ears syringed following a phone call from the practice nurse, followed his advice to use olive oil to soften the wax, and 7 days later had the procedure.
I then asked if it was he who administered the hormone injections to control cancer. He replied in the affirmative and booked me in - date and time.
GP surgery review: churchill-medical-centre
Title: Flu vaccine
Rating: 5 out of 5
Visited: September 2023
Booked appointment for pnumovax and flu given as well. Nurse was very professional and gave good advice and ensured I knew what was happening. Felt relaxed throughout the appointment.
GP surgery review: churchill-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: August 2023
Staff always helpful doctors and nurses always been really supportive and polite and friendly. Reception staff very polite friendly and helpful also.
GP surgery review: churchill-medical-centre
Title: Great practice
Rating: 4 out of 5
Visited: May 2023
That health check was nice and smooth. I was really satisfied with everything. Hope they can provide this and upkerp it in the future too.
GP surgery review: churchill-medical-centre
Title: Excellent surgery
Rating: 5 out of 5
Visited: March 2023
My appointment was very informative, reassuring, and very good advice. Good face to face time, came away feeling so much more positive. Thank you.
GP surgery review: churchill-medical-centre
Title: Poor practice
Rating: 1 out of 5
Visited: January 2023
I have not seen my doctor for over a year no, Every time I ring I'm then on hold over 30minutes to always be told there's no appointments, Just passed straight to 111 with out being asked what is wrong or even being offered for doctor to call. Obviously a small surgery with to many patients
GP surgery review: churchill-medical-centre
Title: Always excellent
Rating: 5 out of 5
Visited: January 2023
I recently had a telephone appointment with the surgery pharmacist. She was lovely to speak to and has a kind and thorough approach. I felt well cared for and reassured. My overall experience with Churchill Surgery is always positive.
GP surgery review: handsworth-medical-practice
Title: Brilliant  experience.
Rating: 5 out of 5
Visited: November 2023
Gp is always helpful and deals with you efficiently and in a timely manner. Always  listens, cant thank enough.
GP surgery review: handsworth-medical-practice
Title: Great doctors but sadly useless reception
Rating: 1 out of 5
Visited: October 2023
Great doctors but sadly useless reception, who don't seem to pick up the phone and often aren't helpful or friendly when you do get through or meet in-person. No online appointment booking system. Only chance of appt is ringing at 8am on the day when even then often all appts are gone. Expect to wait 30-60min on hold, whatever the time. Sometimes the call unexpectedly drops or no-one picks up. After five years of it getting worse, including a referral that vanished and a general lack of follow-up, but mostly because of just how time-consuming it is to arrange time with a doctor or have a query answered, I have decided to look for an alternative GP. Such a shame as every doctor I’ve seen there has been really great - no complaints there whatsoever.
GP surgery review: handsworth-medical-practice
Title: Lovely practice
Rating: 5 out of 5
Visited: October 2023
I needed help urgently from the admin team, and they were able to help me straight away with what I needed. Thank you so much. Reception staff are always so kind and helpful, really appreciated. Thank you all.
GP surgery review: handsworth-medical-practice
Title: Friendly, helpful and diligent staff
Rating: 4 out of 5
Visited: September 2023
I needed to collect a form; it was quite late in the evening, and they went the extra mile to get it printed so I could take it with me.
GP surgery review: handsworth-medical-practice
Title: Inaccessible care givers
Rating: 1 out of 5
Visited: September 2023
Have no online appointment request system. Have to ring and get in a queue (if you are lucky) otherwise even worse ... you will keep ringing atleast a 100 times and no luck. Very stressful appointment system. For someone who is on the school run it is not practical to keep ringing and also drive the car in the morning. Appalling that they have removed online accurx appointment requesting. I will be leaving this practice soon and work as a GP myself.
GP surgery review: handsworth-medical-practice
Title: Wrong telephone opening hours
Rating: 2 out of 5
Visited: September 2023
I have injured my leg recently and I had to take a week of work off, I've tried calling to ask for a doctors note to extend for 1 more week as the swelling and pain has only decreased slightly. I had to then go into work for 1 day getting myself a taxi as i was unable to put my clutch down to drive. I was informed to call back "tomorrow at 8am" well here I am calling at 8 am and saying that the lines are busy and not open, I've tried getting through to option 1, 4, 6 and holding the line. At 8:16am I was then able to get through and placed in a queue, I was 30th! I have screwed shots of me trying to reach the surgery since 8am, this is awful service. I work 6:30am till late afternoon so calling the surgery gets difficult during work hours. You are on hold for 40 mins if not longer to just get to speak to someone. Econsult forms online are also waste of time. You fill one out and get a response 2 weeks later. This surgery was definitely better managed before the pandemic and now patient care is at 0. The Dr are pleasant and you can ask them questions but not always do I receive the answers I'm looking for, "I don't know why you're having these symptoms" is not something I like to hear from a Dr and without further assessments as well. Disappointed.
GP surgery review: handsworth-medical-practice
Title: Care from Practice Nurse Mario
Rating: 5 out of 5
Visited: July 2023
I have contacted the Practice via a eConsultation for my daughter.
I have received a call back very quickly from the Practice Nurse who was very caring , kind and very professional.I was asked that my daughter attends face to face which she did and received a good care and was looked very well after.
I am very grateful and thankful to all members of the staff who attended and cared for my daughter today.
GP surgery review: handsworth-medical-practice
Title: Great patient diabetes care...
Rating: 3 out of 5
Visited: June 2023
I have attended diabetes clinic in both June and July and been seen by the same practitioner who has been excellent. She takes care to explain the issue at hand, made suggestions that no one else has and pays attention to detail, which translates as ensuring that I understand the detail concerned with my ongoing care and has explained options clearly. I am also hard of hearing and time is taken to ensure I fully grasp what is being conveyed, so this is also appreciated. Thank you.
GP surgery review: handsworth-medical-practice
Title: Disappointing service
Rating: 1 out of 5
Visited: May 2023
I submitted an online Econsult a week ago and received a text to say a doctor would call me between 8am-1pm today but as of now, I'm still waiting for the call.  I have now been on hold with the surgery for 20 minutes to try and find out what's happening.  

Up until a few years ago, Handsworth has always been amazing but it's becoming more and more impossible to see a doctor face to face and now to even get a telephone appointment.  

Extremely frustrating and quite stressful having to deal with this!
GP surgery review: handsworth-medical-practice
Title: Caring, kind and helpful
Rating: 4 out of 5
Visited: March 2023
I have recently been speaking to a GP at the practice in relation to my daughter's eczema. This GP has been extremely helpful and together we are working towards managing the condition, which is so far working. She was very sympathetic to my concerns and i felt really at ease talking to her. She was not dismissive at all, which i have had in the past. 

Thank you!
GP surgery review: the-old-church-surgery
Title: Excellent care and attention
Rating: 4 out of 5
Visited: November 2023
Although the wait for a basic appointment is over a month, once I get seen the care and attention I receive is first class. I saw a new Doctor for the first time on Friday 17 November and he was extremely helpful. I'm grateful for this practice and especially the good doctors and staff
GP surgery review: the-old-church-surgery
Title: Poor guidance and support for women
Rating: 1 out of 5
Visited: November 2023
I was informed they no longer remove IUDs despite having so many doctors working there. Once again women health is not a priority. 
They do say they offer these services on the local council website. 
Waltham Forest has no separate sexual health clinic but I was asked by the receptionist to find one. Ignorance is not an excuse.
GP surgery review: the-old-church-surgery
Title: Long wait for appointments
Rating: 2 out of 5
Visited: October 2023
I've been with this surgery for years. The staff and doctors are very good but 5 week to wait for a basic appointment is unacceptable! This has been going on for too long.
GP surgery review: the-old-church-surgery
Title: Helpful and efficient surgery
Rating: 5 out of 5
Visited: October 2023
We have been with this practice for several years now and have always found the doctors and staff to be helpful, friendly and efficient, going out of their way to be of service and offer advice.  We highly recommend this surgery.
GP surgery review: the-old-church-surgery
Title: Old Church Surgery
Rating: 5 out of 5
Visited: October 2023
I have been with this Surgery for many year and although at times it is difficult to get through on the phone once connection made the staff are helpful and professional
GP surgery review: the-old-church-surgery
Title: Great Service
Rating: 4 out of 5
Visited: October 2023
My elderly father, a patient at the practice, recently underwent a brain trauma for which he is now recovering at home. I asked the Practice for help with his medication, which is substantial in volume, upon which Dosette Packs were advised. This was a logical solution as well as the suggestion of a different chemist to administer the medicine

This has been resolved quickly and efficiently and more so as have been able to converse alot more quickly by email. I am nothing but  happy and content with the service recieved from the Old Church Surgery
GP surgery review: the-old-church-surgery
Title: Exceptional Practice
Rating: 5 out of 5
Visited: September 2023
My wife and I booked a Flu vaccination at the Surgery for 12.01 0n 30 Sept 2023.
On arrival there was a queue as many people had also booked to have their Flu vaccinations. The reception staff members were cheerful, caring and friendly. The helpful efficient manner in which names were cross checked with bookings enabled patients to quickly move to receiving their vaccinations.
The entire process was was well planned and carried out with amazing care and kindness.
We had our vaccinations and left the Surgery shortly after  12.07.
We were very pleased with the care and efficiency of the Practice.
GP surgery review: the-old-church-surgery
Title: Very satisfied
Rating: 5 out of 5
Visited: August 2023
This is my third attempt to leave a positive review.
Old Church Surgery treats patients, with kindness, dignity and professionalism.
I have been a patient there for 25 years. I have a painful and come neurigical condition. They have always been supportive and helpful to me.
Recently I needed a complicated request for a lot of medication to allow me to travel. They resolved this for me.
I have nothing but praise for the team there who go the extra mile despite underfunding and endless top down directives. A very good practice which I unreservedly recommend.
GP surgery review: the-old-church-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
This is a great surgery - I am able to book appts with my chosen Doctor easily through the gp app and in an emergency i am able to call on the day and be seen if appropriate.  The e-consult option on the website is also excellent and is always followed up either on the same day or next day.  The staff at all levels are really helpful and my family have always felt listened to and supported.  This is a great surgery.
GP surgery review: the-old-church-surgery
Title: Great reception staff
Rating: 5 out of 5
Visited: November 2022
Always kind helpful staff when I book ..Today I dealt with a lovely receptionist she made me feel so much happier about the situation and went out of her way too call me back too offer me an emergency apt for my 3 year old son 

best doctors in the area thankyou !
GP surgery review: the-ridgeway-surgery
Title: So helpful
Rating: 5 out of 5
Visited: January 2024
I was in a panic after being told by a pharmacist that I should see a doctor urgently.  The receptionists were so sympathetic and helpful.  I was able to see a doctor later the same day, and she was wonderful too - even checking to see what time the pharmacy was open till.  I felt greatly reassured by everyone I had contact with.  Many thanks to one and all.
GP surgery review: the-ridgeway-surgery
Title: Helpful, informative staff
Rating: 5 out of 5
Visited: December 2023
I have recently spoken to several staff including the Pharmacist, a locum GP and one of the Reception staff.  All were extremely professional, helpful and informative.  Just as importantly they took the time to listen.  Thank you.
GP surgery review: the-ridgeway-surgery
Title: Always an excellent service
Rating: 5 out of 5
Visited: December 2023
I have been registered with the Ridgeway Surgery for many years and have always received an excellent service.

We all know how under pressure the NHS is but I can honestly say I am continually impressed and grateful for the support the doctors, nurses and receptionists all provide. From the regular and fairly mundane requests to dealing with more serious health issues.

Ashley Gibbins
GP surgery review: the-ridgeway-surgery
Title: Improved alot this year
Rating: 4 out of 5
Visited: September 2023
I've always had a bad experience with this surgery and always held up on getting treatment cause I didn't want want the stress of booking and never getting an app. 
However, this time its was quick to get seen. The phone line is a bit better and let's you know where you are on the call. The receptionist picked up straight away and didn't really dive into asking what's wrong/symptoms, they just offered me an appointment for the same day! 
It blew me away, felt like I won the GP lottery. 

Anyway,the doctor wasn't rushing me like they have done in the past. I got a quick referral to Whipps and they emailed me a copy of the letter the same day! That's what I call being efficient. 

4 days later the hospital even rang and offered me a same day app. Amazing. 

Please keep up the good work, what ever your doing is working. Don't let standards drop its the best I've ever known it to be.
GP surgery review: the-ridgeway-surgery
Title: Super surgery
Rating: 5 out of 5
Visited: August 2023
I was seen on time by a fabulous Doctor who's name I don't think I'm allowed to mention (which is a shame) but she was fabulous.  Thank you to all the staff and the receptionist, I called at 8am and was seen at 10.10am on the same day. Brilliant!
GP surgery review: the-ridgeway-surgery
Title: Personalised and attentive care
Rating: 5 out of 5
Visited: August 2023
The Receptionist showed extreme patience and understanding at a time when I was very stressed and worried. A calming influence with can do actions.
GP surgery review: the-ridgeway-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
Just spoke to reception they were extremely helpful and accurate.
I appreciate there very hard work as I notice they are under pressure there but they always try their best and are very successful
GP surgery review: the-ridgeway-surgery
Title: Good patient care
Rating: 5 out of 5
Visited: March 2023
I had an appointment with a new Doctor to the practice.  She was thorough with her examination and suggested different options for me to pursue.  A lovely lady and I hope I will be able to see her again as she made me feel like I didn’t have anything to worry about.
GP surgery review: the-ridgeway-surgery
Title: Very Poor Practice
Rating: 1 out of 5
Visited: February 2023
I had a heart attack in June. Still yet to have a general health check. I’m also diabetic so I requested a general health check and a diabetic health check plus I have an another medical issue for which I requested a doctors appointment. When I arrived for my appointment I did not get to see a an actual real life doctor but a woman who took my blood pressure only- this doesn’t qualify as either a general health check or a diabetic check so after being a patient for 8 months I am still yet to see a doctor.
I was then told that if I wanted to see a doctor that I would have to make an appointment- I can categorically state that I never come across such an inept and poorly run practice. I am now looking at changing surgeries and would strongly urge others to do so. A really poor service and I use the word service grudgingly.
GP surgery review: the-ridgeway-surgery
Title: Caring, professional and thorough
Rating: 5 out of 5
Visited: January 2023
I called for an appointment for my 2 year old son who had laboured breathing. They fitted me in straight away and our appointment was extremely thorough as they were not happy with his breathing. They sent us to the hospital and called later to check that all was ok. 

Overall, in spite of long waiting times to get through on the phone, I have always been happy with the service from the receptionists, nurses and doctors, particularly with regard to my children whereby they always go the extra mile.
GP surgery review: fence-piece-road-medical-centre
Title: Great practice, great service
Rating: 5 out of 5
Visited: November 2023
This morning I called the GP for an appointment, I was 24 in the queue, I was pleased as I didn’t have to wait too long and was very happy to receive an appointment. The GP called me within the hour and I was able to collect a referral letter and make the relevant next appointment for within the next 10 days. I would like to say a huge thanks to such good and quick service and would also add that had it been necessary for. Face to face this option was available. Many thanks
GP surgery review: fence-piece-road-medical-centre
Title: Poor customer Service
Rating: 2 out of 5
Visited: August 2023
The service of this GP have been degrading over the past year special after the pandemic. Difficult to contact the GP.
When call there's an automatic voice message saying they are experiencing high volume of calls when actually there's not the case and the staff simply does not answer the call. This was tested with myself calling the GP phone and me being inside the GP and see the staff talking between themselves and not picking up the phone.
A prescription takes long or for instance a week and half the be sent to local Pharmacy.
Mistakes when a prescription is issued and sent to pharmacy, containing insufficient dose of the medication.
When finally managed to talk to receptionist and asked about prescription that haven't been sent to pharmacy, often they promise to send same day but 9 out of 10 they don't do what they promised.
When contacted the local pharmacy for information about the prescription the pharmacy themselves expressed the difficulty in contacting the GP.
The receptionist are rude either on the phone or in person; does not allow the patient to express their concerns in some occasions. Overall poor and disappointing GP. I think this behaviour does not goes to the needs of the community since there's a lot of people frustrated with this GP and already moving to another GP.
GP surgery review: fence-piece-road-medical-centre
Title: Understanding
Rating: 5 out of 5
Visited: July 2023
I am surprised at reviews. 
I have genuinely been listened to and appropriate treatments have been set and put into place. I could not be happier with the way I have been treated. After years of suffering pain and not being listened to at my previous GP. 
I would recommend ..
GP surgery review: fence-piece-road-medical-centre
Title: Reception Staff not helpful
Rating: 1 out of 5
Visited: June 2023
Reception staff do not care and not polite to customers at all. Doctors are good once you have an appoinment. Recetion staff should be given training of phone manners.
GP surgery review: fence-piece-road-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Absolutely fantastic surgery always makes you feel important and certainly goes on and beyond for her patients
GP surgery review: fence-piece-road-medical-centre
Title: Great practice a
Rating: 5 out of 5
Visited: June 2022
A great team of both doctors and receptionist doctors  show care and give you time to explain what is wrong 
The receptionist all are very helpful
GP surgery review: hainault-surgery
Title: Horrendous. Do not sign up
Rating: 1 out of 5
Visited: July 2023
Hainault Surgery has been around for some time now. I booked my phone call appointment and was at work 10:30-12pm. The doctor called me at 11:07am once and then sent me a voicemail saying I need to reschedule. This is really poor service so I called the gp and The Practice Manager said that “doctors are really busy” and that you should answer the first time. This gp has been around for some time now and the data protection is so poor. When you’re sitting waiting for the appointment the admin has the phone on loud speaker where you can hear patients disclose dob and their data.
GP surgery review: hainault-surgery
Title: Poorly run
Rating: 1 out of 5
Visited: May 2023
I have tried calling up a few times in the past but often my call isn't answered. The system for processing calls while busy is terrible and not informative.

I just now tried calling the surgery. According to the NHS website, it shuts in over an hour. According to Hainault Surgery's own website it should've shut in 15 minutes. But it looks like people have cut corners and gone home early, as the answering machine says the surgery is now closed. I did not get a text ahead of time explaining that the surgery would be closed.
GP surgery review: kenwood-medical
Title: Amazingly Great Practice
Rating: 5 out of 5
Visited: October 2023
End of September 2923 I had developed flu symptoms and first week of October 2023 I booked a appointment face to face to see a doctor in the surgery through the surgery office without any difficulties Then I was developed heavy pain in my left leg fir that the surgery office arranged another appointment within to see the doctor face to face after seeing the doctor arranged blood test and urine test on receipt of the test results doctor arranged antibiotics and other medicines now I am almost recovered from the illness in the meantime doctor arranged a appointment with my Oncology consultant on 8th of November I am sure without my surgery's timely help I would have suffered mire I like to register my appreciation on doctors and admin staff of Kenwood Medical Centre
GP surgery review: kenwood-medical
Title: Exemplary Service
Rating: 5 out of 5
Visited: October 2023
This GP practice offers a first class NHS service all the staff are externally knowledgeable professional and very caring 
Patient are treated as individuals with integrity 
The GP’s are approachable and extremely experienced in managing patients concerns and ailments 10/10 for this surgery and all the staff thank you !
GP surgery review: kenwood-medical
Title: Excellent surgery
Rating: 5 out of 5
Visited: July 2023
We are very happy and satisfied with this practice. The other day my husband had an appointment to change the bandage for his wound. When the nurse took the bandage off she was so concerned as the wound was infected. She called the doctor to have a look and the doctor prescribed antibiotics. I would definitely recommend this practice. The reception staff and doctors are very helpful and compassionate