janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-integrated-care-partnership
Title: Exceptional service
Rating: 5 out of 5
Visited: December 2022
Having found a lump in my breast, I called the surgery and was immediately given an urgent appointment with a female doctor the following morning.  Within a hour of seeing her, I had received a call from NHS Referrals to say I had been referred to the Royal Marsden.  As I had previous treatment at this hospital, I also rang the Marsden an hour later, to be told my referral had already been received and I was verbally given the date to attend clinic.  Given the Royal Mail delays, the referral letter took 5 days to reach me, so I was relieved to have known the date of my appointment so quickly.  Thanks to all at The Old Cottage Hospital for their prompt action in referring my case to the Royal Marsden. And the good news is, that my cancer has not returned!
GP surgery review: the-integrated-care-partnership
Title: Caring doctors and reception team
Rating: 4 out of 5
Visited: December 2022
Really caring doctors who listened to my concerns about my children and my worries about my skin rash. They always take time to listen and the reception tea. Has also been improving.
GP surgery review: the-integrated-care-partnership
Title: 'Old fashioned family doctor service'
Rating: 5 out of 5
Visited: November 2022
I have a diagnosed cardiac condition which is managed well, but on this occasion I was experiencing symptoms that had not had before, so became worried and requested an appointment.  No problem - appt. made for that day - GP listened to me which when upset & concerned was what I needed, explained the reason for the new symptoms, reassured me, provided good advice, he made me laugh when I was explaining some issues which cheered me up, the time did I suspect over-run, but GP didn't rush me, reminded me of what it was like years ago when visiting the doctor.  Thank you!!
GP surgery review: ashlea-medical-practice
Title: Horrible reception team
Rating: 1 out of 5
Visited: May 2023
Horrible experience with the reception team who reduced me to tears on several occasions. 
Extremely unhelpful, un-empathetic, uncaring and incompetent reception team. 
If you want help from the receptionists at Gilbert house, there is no point even trying
GP surgery review: ashlea-medical-practice
Title: Prescription Request not done
Rating: 1 out of 5
Visited: April 2023
Requested painkillers 5 days ago. Have checked twice at chemist especially as this is now 5 days ago and still not there. Have gone back into the surgery and am told by the receptionist that there is no request. I then have to prove that I sent the request by showing her I have had a text message and email confirming my request. She has another look and can find these but says they haven't been done as someone hasn't pushed a button to send to the doctor. So you have patient that requires these painkillers and have left them in pain due to you not pushing a button. Having asked for this to now be done urgently today as my mum is without the painkillers she needs. What exactly is the issue with this surgery last time you used staff being off with Covid as an excuse. You hang on the phone for an hour in position one, why? Can someone also explain why that is? The receptionists appear to have less and less to do, as they don't answer phones and can't push a button on a keyboard.
GP surgery review: ashlea-medical-practice
Title: Cancellation of appointment process
Rating: 2 out of 5
Visited: November 2022
I phoned the receptionist in early October to cancel Nov 12 flu jabs for myself and my husband as were given these with our Covid jab. On Nov 11 we still got message reminders of the appoints on the 12th. I clicked cancel on the message and tried to phone also to confirm the cancellation that they should have done in Oct. I hung on for 30 mins and got no answer. I was caller 1 for 20 mins so perhaps nobody was answering the phone and people were hanging up. Later that day I got an email reminding me of the appointment but you cant reply to those. The receptionist should have cancelled them in Oct as she said she would and if they now end up with 2 no shows that will be a waste of scarce resources. I also tried to use the practice website feed back form but as it is now Saturday that just says the practice is closed.
GP surgery review: ashlea-medical-practice
Title: Appointment system is Abismal
Rating: 1 out of 5
Visited: June 2022
Either you fill out a form or you call and wait on the phone for over half an hour to speak to someone. You ask for a face to face appointment after having to explain your problem. Then you receive a text giving you a phone consolation. My mum is 85 years old, can not hear very well and doesn't understand what is being said to her on the phone. she has an on-going problem which is 3 years on, with having injections every 3 months that are now not helping. She is a very active 85 year old, still climbs ladders and her garden, but due to not being able to see a doctor she is alot of pain and cries at night. But still can't get a face to face appointment with her GP. Is this what you call a service, coz I don't. I would say the doctor that looked at her request didn't even look at her records to see if this was ongoing, and also doesn't consider this urgent. But to your patient it is urgent. Do something about this appalling system. I understand that you don't want time wasters but you appear to be treating every patient as a time waster.
GP surgery review: cobham-health-centre
Title: Thank you!
Rating: 5 out of 5
Visited: January 2024
This surgery has been brilliant for me and my family recently, when we’ve had a number of health challenges for both myself and my two young children. The surgery has always been able to see us in a timely manner, and the GPs have gone above and beyond for us. Really appreciate the support. Thank you!
GP surgery review: cobham-health-centre
Title: professional and caring practice
Rating: 5 out of 5
Visited: November 2023
The whole practice is very professional, GP's, Practice staff, nurses etc. They are unfailingly helpful, cheerful and caring. Cannot fault the excellent service we have had over the years. Well done!!
GP surgery review: cobham-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
The receptionist was helpful , kind and proactive in dealing with my request. She printed out my daughter's vaccination record immediately and ensured it would be easy for the other staff to locate it when I came to collect it. Her response and manner is much appreciated. Thank you
GP surgery review: cobham-health-centre
Title: Outstanding practice
Rating: 5 out of 5
Visited: September 2023
Doctors will always call back after a phone call with reception & see you if necessary.
Despite all the pressures they are under the doctors are always helpful & resourceful in resolving both my wife & my problems.
I should also wish to point out how helpful the receptionists are. Always, in my experience, more than helpful & experienced. Obviously well trained.
GP surgery review: cobham-health-centre
Title: Fantastic staff
Rating: 5 out of 5
Visited: January 2023
I cannot recommend this surgery highly enough. I recently visited with my nine year old daughter and the reception staff were very compassionate and understanding. The doctor we saw gave my daughter lots of time to explain in detail her worries about her health and reassured her greatly. The pharmacy staff were also super friendly and welcoming. I feel so lucky to have such a great reliable practice and cannot recommend the service enough.
GP surgery review: cobham-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
Having recently moved was a little nervous joining a busy practice.  I cannot speak more highly of this practice. The receptionists are polite and efficient and always trying their best to get you either a telephone appointment or face to face.  I wanted to send a message direct to the practice but there are places to complain but nothing about leaving a positive message. Please pass this on to the practice.
GP surgery review: cobham-health-centre
Title: Outstanding Care - prevention and cure
Rating: 5 out of 5
Visited: January 2023
Having joint the practice 2 years ago, the level of care  we have received has simply been outstanding! Not only for the level of urgency of treating existing aliments but  importantly, the importance to which they have helped to assess and prevent future possible hereditary illnesses. The access to care has been timely, and thorough, and the whole team have also given us the time to hear through worries which impact mental health too. We can't level any more praise and thank you just doesn't seem enough. If you live in the area consider yourself very lucky to have such a brilliant team who want to help look after you.
GP surgery review: cobham-health-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: December 2022
Having moved last August we required a new GP Centre and luckily we have Cobham Health Centre, lovely Doctors, helpful reception and appointments met all anticipated requirements. My partner and I both rate Cobham Health Centre as excellent , 5 Star rating.
GP surgery review: cobham-health-centre
Title: Compassionate & professional care
Rating: 5 out of 5
Visited: November 2022
I was concerned about the possible re-emergence of the breast cancer I had several years ago. I contacted the practice and was seen by a GP who tried to reassure me but also made an urgent cancer referral for me. I was seen in 2 weeks, a biopsy was carried out and I had the results soon after that. From the moment I requested an appointment with the doctor in Cobham through to receiving the biopsy results, the attention I received was outstanding. I am truly grateful for the compassionate, professional and swift care I received. My very sincere thanks to the Practice and to the NHS, I couldn't have hoped for anything more!
GP surgery review: cobham-health-centre
Title: Diabetic Care - Great Practice
Rating: 5 out of 5
Visited: November 2022
I would like to thank the diabetic nurse specialist for a superb review of my care. A number of issues were identified which will have a significant impact on improving the management of my condition. The session was collaborative, supportive and informative. The nurse was proactive and delivered all agreed actions rapidly. Thank you so much.
GP surgery review: eastwick-park-med.pract.
Title: Repeated terrible service, fobbed off again
Rating: 1 out of 5
Visited: October 2023
I am having persistent issues with my hearing (under 45). Pharmacist told me to see the doctor, I did the online form and the response was not to give me an appointment but to refer me to a pharmacist. This is the first time I’ve used my doctors for 18months as my last experience with them was so draining, we’ve used private instead at great cost to avoid using them since. With my job at risk of redundancy, I need to return to NHS care - first time I try them again this happens. This practice only seems interested in getting rid of patients to reduce workload as much as possible.
GP surgery review: eastwick-park-med.pract.
Title: Very good experience.
Rating: 5 out of 5
Visited: September 2023
I needed a non urgent “face to face” appointment and was offered one within a few days of my initial telephone call. I was advised to call before then if the condition worsened and I could be offered a “same day” appointment. The GP I saw was attentive, considerate and took time to really understand the problem. There are no on line forms to complete to obtain an appointment! Reception staff are caring and attentive.
GP surgery review: eastwick-park-med.pract.
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
I have had great care and attention from the practice each and every time I have needed them. The online form is simple and must be completed within a certain time frame of the day. If you have an urgent matter, you just need to call the friendly receptionists who will process your request. The GPs are splendid and the fact you can get an appointment at the weekend or online is fabulous for those who work.
I cannot fault the practice in its efforts to treat their patients who need it. You should all be proud of the service you offer.
GP surgery review: eastwick-park-med.pract.
Title: Appalling - urgent case, no response
Rating: 1 out of 5
Visited: April 2022
This practice has an online system which doesn’t work for anything other than non-urgent concerns. My son had a nose bleed and was coughing up blood for the 2nd time in a month. We previously went to A&E who advised us to get an urgent same day appointment with our GP if it happened again. I did the form, called and was told it would take a while to get to it. It was eventually categorised as urgent and I got a message saying someone would call me, the doctor called but hung up so quickly the call didn’t even ring on my phone (I was watching it diligently despite being a full time working Mum). No appointment time had been specified. Got a text to say they’d called and I missed it and they would call back ‘if time allowed’ No call all day, the phone lines unmanned since lunchtime, absolutely shameful negligence.
GP surgery review: eastwick-park-med.pract.
Title: Incredibly long wait times
Rating: 3 out of 5
Visited: January 2022
I tried to get an appointment in December and was not able to. Used the LIVI app and ‘saw’ a GP on there. They referred me for X-rays. After 2 weeks and no appointment I contacted the practice and got told to ring the local X-ray department, make an appointment and then make an appointment with the practice to see the GP one week after my X-rays. Booked X-rays, but first appointment available with a GP after that was over 2weeks later and was a telephone appointment only. During the telephone appointment I was given a diagnosis and was told that actually he needed to see me face to face. He said they would contact me. I waited 5 days and no contact so I filled in the horrid online form to ask if I could have an appointment. They phoned me back, the first face to face appointment available is 4 weeks away! 
I know that they are under pressure but I am too. I am in pain, finding it difficult to walk, have not had any sort of help regarding coping with the issue I have been diagnosed with. I have not been given any support regarding pain management, I had to ask for stronger pain killers and got prescribed one weeks worth (over 4 weeks until my appointment?!) 
Since I first tried to make contact with them regarding this issue it has now been 8 weeks with another 4 to wait before I even see the Doctor. I have no idea what to do or where to go for help.
GP surgery review: fairfield-medical-centre
Title: Exceptional service
Rating: 5 out of 5
Visited: August 2023
My daughter had run out of meds (totally our fault), next review appt was in 2 weeks. I phoned and we went into the surgery to get her blood pressure done, whilst there the GP said to just give her the reading, height, weight and answer some Q’s. Did this and we walked out 20 mins later with a prescription. Amazing!!
GP surgery review: fairfield-medical-centre
Title: Emergency prescriptions at weekends
Rating: 5 out of 5
Visited: June 2023
I am totally frustrated that I cannot get an emergency prescription for an item that is not on my regular repeat prescriptions at weekends. Boots Bookham cannot supply another issue of this one-off prescription because it is not part of my repeat prescription list. They recommended I try 111 for Emergency Prescriptions but again that would only apply to my recorded repeat prescriptions. I had expected the pharmacist could have issued 3  days of medication to bridge until my online request to the surgery placed on a Saturday could be processed. In the meantime I am left in limbo with no access to the Prochlorperazine I require for ongoing labyrithitis symptoms. So much for passing more responsibility to pharmacies to ease the load on GPs.
GP surgery review: fairfield-medical-centre
Title: A good experience.
Rating: 4 out of 5
Visited: May 2023
My first recent appointment with a practice nurse was arranged promptly. My concerns were listened to and the nurse's response was friendly, informative and helpful. A follow-up appointment was made and I left feeling very satisfied.
GP surgery review: fairfield-medical-centre
Title: Great experience
Rating: 5 out of 5
Visited: April 2023
I am so very grateful to the surgery staff and GPs who saw me recently. I got an appointment within hours of calling, the doctor listened and was able to put my mind at rest, and everyone was so friendly and helpful. I felt completely looked after and can't thank them enough.
GP surgery review: fairfield-medical-centre
Title: Amazing service
Rating: 5 out of 5
Visited: April 2023
I received an appointment within an hour of phoning with no problem. 
The receptionist was professional but friendly. 
The surgery was clean, calm and well organised.
The doctor was friendly, professional, caring and clear in his advice and his medication prescribing.
I could not have asked for a better experience.
GP surgery review: fairfield-medical-centre
Title: very speedy help
Rating: 5 out of 5
Visited: March 2023
Thanks to reception staff and duty doctor who helped when I developed a UTI late one afternoon.  Sample taken tested and prescription sent to chemist by 5.15pm and I collected antibiotic from local chemist at 5.45 .  Very very grateful to everyone who helped so quickly and kindly with patience as well!
GP surgery review: fairfield-medical-centre
Title: Very quick referral
Rating: 4 out of 5
Visited: February 2023
I saw the doctor on Monday. I was given an urgent referral. On Tuesday the appointment for that referral came through. I will be seen by the specialist clinic within one week of my first appointment with the GP.
GP surgery review: fairfield-medical-centre
Title: No appointments
Rating: 1 out of 5
Visited: January 2023
I rang at 8 this morning to get an appointment today, i was 9th in queue, I explained I have a really painful ear infection which I’ve had for 3 dads now.
But no appointment's with anybody only drive to a hub at 6.45 in the evening I Need these medication today thus is very bad service and where all these appointments gone already this system isn’t good at all.
I’m so upset as this pain is so bad I can’t sleep and have been taking pain killers and putting hot flannels on it…
This is too far to drive thus us why I have a doctors in Bookham close by.
No appointments tomorrow either….
Very odd system and I hardly ever go to the doctors.
I’m very upset with this situation I suppose the answer is to go to A&E…
GP surgery review: fairfield-medical-centre
Title: Very well cared for
Rating: 5 out of 5
Visited: October 2022
Thank you for the excellent care I received today.  The reception staff were lovely and the nurse was kind and attentive.  I greatly appreciate the care.
GP surgery review: molebridge-practice
Title: Great practice - always get seen or spoken to
Rating: 5 out of 5
Visited: June 2023
This practice has many ways of getting an appointment or resolving an issue without needing an appointment. Especially useful for those of us who work full time is the online form that can be completed and is reviewed within 24hours - this is amazing for getting support with non-urgent queries without sitting on the phone for hours. The only thing that would make it even better would be an online booking system for actual appointments!
GP surgery review: molebridge-practice
Title: Fantastic practice! 100% recommend.
Rating: 5 out of 5
Visited: August 2022
The Molebridge practice have always been super prompt in their response and always go above and beyond to ensure their patients are adequately cared for. I am always very very pleased with the surgery and have never had a bad experience.  Every single one of their Gp’s, Dermatologists, nurses, reception staff and all the other amazing individuals behind the running of a truly fantastic practise are super helpful, kind, genuinely caring individuals! This is massively appreciated by your patients. I will continue to be a patient at the surgery for a long time and will continually thank them for their hard work and dedication to public health. 
All the best guys :)
GP surgery review: molebridge-practice
Title: Speedy response
Rating: 5 out of 5
Visited: June 2022
My experience, yesterday, of how quickly and efficiently the Practice dealt with my problem, was brilliant and impressive. Thank you all so much.
GP surgery review: oxshott-medical-practice
Title: Keep up to date
Rating: 1 out of 5
Visited: February 2023
I keep getting texts meant for someone else. I live in another part of the country. Inconvenient for me and possibly dangerous for the patient if she is not getting important information. I have been notifying you for the last few years but still receive texts. Please remove my phone number from all data bases.
GP surgery review: oxshott-medical-practice
Title: First Class Service
Rating: 5 out of 5
Visited: August 2022
From the moment the Receptionist answered my call I couldn’t have received better treatment. I was given a face to face appointment within an hour. I saw a GP, whom I hadn’t seen before and he was extremely knowledgable, courteous and I felt in safe hands. Blood Tests were taken and I was advised to proceed to A and E immediately, which I did. The Doctor actually called me later that day to check on me. Since my discharge from hospital I have spoken to the practice and both the Receptionist and GP have been so helpful and are amazing. People are very quick to criticise our lovely NHS but for me, they have been Superstars. Thank you Oxshott Medical Practice.
GP surgery review: oxshott-medical-practice
Title: Positive experience
Rating: 4 out of 5
Visited: August 2022
Needed an emergency appointment but worried that since Covid it would be difficult to get an appointment quickly. However I phoned surgery at 8 am and saw Dr at 9.20 same day.
Extremely helpful took the blood test himself rather than send me elsewhere
Phoned me that afternoon with result and arranged scan for the day after
Very efficient use of time and very professional approach
A positive and improved experience from a practice I have attended for 30 years
GP surgery review: oxshott-medical-practice
Title: A Great Practice
Rating: 5 out of 5
Visited: August 2022
I believe we are very lucky to have the Oxshott Medical Practice GPs and their colleagues working so hard for us.
My own immediate family has always been very happy with the Oxshott Practice, but I have also in recent years witnessed firsthand how the whole team supported and provided the caring for a much-loved local couple, who were both elderly and frail.
I cannot thank everyone there enough for the unfailing responsiveness that they coordinated at every turn.
GP surgery review: oxshott-medical-practice
Title: Great doctors and staff
Rating: 4 out of 5
Visited: April 2022
I wanted to provide a thank you to the doctors and reception staff at Oxshott Medical Practice. I have managed to get "same-day" appointments whenever I need them (altho' you did have to be a bit sharp on the phone at 8am!). The consultations have been very professional, and in most cases, have resolved my health issues. The few times they haven't been successful have been around finding the right antibiotic to fix me.   
The doctors have provided me with referrals swiftly when I need them, and repeat prescription requests are handed swiftly 
The reception staff are always helpful.  My one issue I have is that there is no privacy for discussions between clients and receptionist staff . Everyone in the waiting room can hear every word. This is not great, and could be very embarrassing.
A big thank you to the staff at Oxshott Medical Practice