janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: cornwall-house-surgery
Title: Excellent
Rating: 5 out of 5
Visited: September 2022
I was recently diagnosed with an illness and the surgery has been fantastic in offering me support. The Doctor I have dealt with is extremely caring and takes time to find solutions. The nurse was also very helpful when I was trying to take my blood pressure. They are a very good team.
GP surgery review: cornwall-house-surgery
Title: prompt and helpful response
Rating: 4 out of 5
Visited: August 2022
I had to contact the surgy twice in the past month for the same issue. In both cases (one via econsult and once by phone) the GP hot back to me in a manner of hours (3 hours at the most!) And when needed invited me for a face to face consultation an hour later. After getting used to waiting days for response, my current experience with Cornwall house clinic could not be any better.
GP surgery review: cornwall-house-surgery
Title: Brilliant Doctor
Rating: 5 out of 5
Visited: August 2022
The GP I saw face to face for my condition was brilliant. She was kind, listened actively, interested in my concerns, thoughtful and thorough in her assessment. She responded to my query very quickly. I wish there were more doctors like her!
GP surgery review: cornwall-house-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: August 2022
This practice had some managerial problems in the past, but it is now changed and is extremely helpful. The doctors are knowledgeable, caring and try their best within these difficult times whilst the NHS is under pressure.
Some receptionists are more pleasant than others. The e-consult system really works.
GP surgery review: east-finchley-medical-centre
Title: Helpful receptionists
Rating: 4 out of 5
Visited: November 2023
Reception staff helped me through a very anxious time simply by welcoming me in to use the practice loo as part of my daily journey to hospital for gruelling radiotherapy.
GP surgery review: east-finchley-medical-centre
Title: No access
Rating: 1 out of 5
Visited: October 2023
I phoned for an appointment. The reception triage didn’t even take details of symptoms just said no appointments, phone back later. Also there were appointments, but 3-4pm. For some reason you have to phone at 3pm for the 3-4pm appts. Why?
GP surgery review: east-finchley-medical-centre
Title: Reception always says to call later at 3pm
Rating: 3 out of 5
Visited: July 2023
For any appointments or to talk to doctors they tell us to call at 3pm. And if we call after 3pm then they say to call in the morning next day as the doctor is busy. They don’t even take your contact no to have call back arranged. This is not the first time we are facing it. GP’s are great and helpful. Only the way  how reception ask you to call later is not appropriate. 
At least they need to take contact number and call back should be arranged.
GP surgery review: east-finchley-medical-centre
Title: Useless unhelpful and incapable of doing their job
Rating: 1 out of 5
Visited: April 2023
I’m a new patient 
No patient access to letters nor appointment information 
Nor able to get this from reception 
Calling and no answer in an emergency 
I might as well keep to 111 as this surgery are not available and have no guidance 
Reception are rude and the doctor forgets to do what she said she would do!
I’m disabled and find this experience with this surgery mind blowing !
GP surgery review: east-finchley-medical-centre
Title: What has gone wrong with this practice
Rating: 1 out of 5
Visited: March 2023
I have been with this practice for more than 35 years. These days if you ring at 3pm you can hold indefinitely and if you are lucky enough to actually speak to someone you will be told there are no appointments available. This is a very sad state of affairs especially if you really need to speak to a doctor.
GP surgery review: east-finchley-medical-centre
Title: Dreadful impossible to contact
Rating: 1 out of 5
Visited: December 2022
I have an ongoing condition which has resulted me going to A&E as impossible to speak to or let alone see a GP.  A couple of blood tests and four months apart.  Had a brief 30 second with a GP  saying first test didn't look right, four months later,  but can't get in contact again other than with the receptionist who tried to interpret blood tests for me but admitted she didn't have a clue.  Again, no appointments available for anytime in the future
GP surgery review: east-finchley-medical-centre
Title: Musculo- skeletal expert :)
Rating: 5 out of 5
Visited: November 2022
I was referred here by my own practice to see the above expert. He was knowledgeable, patient and reassuring, asked lots of questions and examined my hand thoroughly. I was really impressed with the whole experience. Thank you NHS!
GP surgery review: lichfield-grove-surgery
Title: Looks unorganised and unhelpful
Rating: 2 out of 5
Visited: August 2023
I have been visiting this practice for more than four years. The first problem is the doctors are changing quite frequently in a short span of time like in six month. I don’t know what is the problem that they can’t keep the doctors but I as a patient been waiting for two referrals for two different issues and the doctor been delaying it and then left the surgery. 

Secondly, they are giving much of summary about your problems and your medical records are missing critical information which is essential. 

I am thinking of changing my surgery I can, as they are better surgeries with better moral for patients.
GP surgery review: lichfield-grove-surgery
Title: Unable to book appointment
Rating: 2 out of 5
Visited: July 2023
This practice has always been amazing. However recently the customer service / patient engagement has deteriorated. Test results are not reviewed on a timely basis, almost impossible to get an appointment, doctors not returning calls or following up. Receptionist inexperienced and just reading from a menu, no flexibility Can’t even get a phone appointment. I am shocked at how quickly this practice has deteriorated. Obviously knock on impact as people will inundated A&E if they can access GP services, also risk of patient conditions worsening due to delays.
GP surgery review: lichfield-grove-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: July 2023
I have recently registered, staff and Doctors are great! Very caring and friendly Practice.I highly recommend this practice
GP surgery review: lichfield-grove-surgery
Title: Caring Kind and people who listen
Rating: 5 out of 5
Visited: April 2023
Always a good response from receptionists.
Kind words. Everyone listens to you. The whole team from start to finish are the best I have ever encountered
Thank you and keep on doing what you are doing
GP surgery review: lichfield-grove-surgery
Title: Lost Medicine
Rating: 1 out of 5
Visited: April 2023
I lost my Tablets that I have to take everyday. I called the GP on Monday to ask for a new prescription explaining that I was leaving for a travel of 2 week out of the country, the receptionist told me that I would be called by the Doctor about it. On the same day of my departure, Thursday, at 11.40 I have been called by another receptionist and been told that the Doctor refused to proceed with my prescription, so I will travel without my Tablets.
let's hope that my health will not be damaged by this.
based on this site sadly this is the best GP in the area.
GP surgery review: lichfield-grove-surgery
Title: Unhelpful practice
Rating: 1 out of 5
Visited: November 2022
having been with this practice nearly ten years and having two major illnesses. I was not allowed to have more than one issue to be able to be seen by a Doctor as there is only a 5 min slot. this was after a 5 min slot a week ago to not have been given a complete set of meds. I am saddened after receiving an appointment to which was cancelled after me personally visiting the surgery to make a complaint. I will there for change doctors' surgery as the abruptness of the reception staff i had, was extremely intimidating to which he tried to say i was aggressive and rude. And the call was recorded as a matter of course. 
I found the attitude was because the staff wanted me to be rude and i still didnt except him aggravating me. Its a matter of manners and sensitivity to why i am now leaving the surgery. 
Ill patience deserve a little sesitivity
GP surgery review: lichfield-grove-surgery
Title: Reception failing patients
Rating: 5 out of 5
Visited: October 2022
The doctors are very good. The reception staff were insensitive, not understanding, and did not listen when I had an issue that needed urgent attention. 

There is no service for matters requiring urgent attention from a GP unless an urgent appointment is booked. Appointments that should be given to patients who need them.

The reception staff and the systems in place are failing the patients they are there to serve.
GP surgery review: longrove-surgery
Title: It is impossible to get an appointment
Rating: 1 out of 5
Visited: November 2023
I have been with this practice for 15+ years.
It used to be amazing! Some years ago all changed suddenly with the triage system. It takes a very long time to get an appointment, I am talking weeks! Seems to me that practice is well oversubscribed with patients and they simply cannot cope. Most recent experience - My 6 year old daughter is struggling from severe ear infection where puss and blood is coming out of her ear and it takes  them 2 weeks to give us the test results. In the meantime she has no antibiotics or anything to help her. Absolutely ridiculous and failure practice and I hope that my review will get into the right hands for this practice to be properly investigated into the service they provide. I pay a lot of money for NI and this is not the service I am expecting to get.
GP surgery review: longrove-surgery
Title: Very Good Experience
Rating: 5 out of 5
Visited: November 2023
Rang the surgery this afternoon after being ill for a few weeks. Used the call back service which was so useful. Spoke with a really lovely lady who found me a phone appointment for the same day. Doctor called back and actioned some activities for me. Very pleased.
GP surgery review: longrove-surgery
Title: Struggling practice
Rating: 2 out of 5
Visited: November 2023
I have been with longrove surgery for 20 odd years and i think the main problem is inconsistency due to allowing too many patients to see ,most of the doctors and nurses are very good but i still think someof the receptionists are not well trained and lack customer care ,i think the pressure is too great , i am moving away from the area and i must say it would be a relief not having to contact longrove  for an appointment
GP surgery review: longrove-surgery
Title: Professional and well managed practice. Excellent
Rating: 5 out of 5
Visited: November 2023
Very efficient and friendly service by both professionals and ad min staff. Thank you all. receptionist was efficient and kind in arranging telephone appointment with Doctor regarding my medication.
GP surgery review: longrove-surgery
Title: Fantastic care and Compassion
Rating: 5 out of 5
Visited: November 2023
My mum is in a local care home and sees a Dr from the surgery almost every week
They have listened to her and respected her wishes that she does not want further treatment or to go to hospital
She has been receiving palliative care and the GP has done everything in her power to ensure that mum is comfortable and well cared for
When I have been present at a consultation she has answered all my questions and I feel confident that I could ask for more information if required
Mum said to me she feels like she has been getting private care! Thank you so much and also to the helpful receptionists
GP surgery review: longrove-surgery
Title: Most reassuring and helpful
Rating: 5 out of 5
Visited: November 2023
I rang today to chase an e consult and the call was answered after a very short wait and my concern was dealt with quickly and I was offers an appointment in five days which was fine given my issue is not a major one and the time of the appointment was 7.45 pm which is really convienient and a super service I am delighted thank you Longrove
GP surgery review: longrove-surgery
Title: Awful
Rating: 1 out of 5
Visited: October 2023
I think this practice is OK but if you think you maybe seriously unwell, or a woman going the menopause, or waiting for a follow up call after two years, this practice is perhaps not for you.
GP surgery review: longrove-surgery
Title: Efficient and Courteous
Rating: 5 out of 5
Visited: October 2023
Just wanted express my thanks and appreciation for managing prompt amendment to my blood test form. To include additional details of further tests required as requested by my consultant .
GP surgery review: longrove-surgery
Title: Amazing experience
Rating: 5 out of 5
Visited: October 2023
I just want to say that every time I call up the surgery everyone at the reception desk are always very helpful and trying the hardest to accommodate myself or my baby boy. Also all the nurses that take the blood and do check ups and well as the doctors always very helpful and never felt that they rush me. Thank you once again for all your hard work  🙏🏼
GP surgery review: longrove-surgery
Title: Really helpful tonight
Rating: 4 out of 5
Visited: September 2023
I called about a prescription that I needed altering at gone 5, I wasn't sure they would be open, but the phone was answered within a couple of minutes. The woman I spoke to was very helpful, checked the info on my file and said she would ask the duty doctor to write a prescription that night as I was nearly out of medication. I was very happy with that, then she called me back 10 mins later to say it had been done! With the NHS under such pressure I felt that she really went above and beyond. Thank you very very much :)
GP surgery review: rosemary-surgery
Title: Great attentive and thorough GP's
Rating: 5 out of 5
Visited: November 2023
I highly recommend this GP medical centre. They are always very quick to see me and my husband. For example I called this morning at 10.30am to book appointments for one thing time pressing and one medication review. I was seen by a doctor at 1pm today and then having a call at the end of the week. Really excellent service. The doctors are very thorough with their investigations. My husband and I both have ongoing medical conditions and have always walked away relieved we found this GP in Finchley Central.
GP surgery review: rosemary-surgery
Title: Slow and Clueless
Rating: 2 out of 5
Visited: October 2023
I have just returned from a visit to the surgery because it takes more than 25mins to get through on the phone, I thought I could get more done. Little did I know that a concern for deep vein thrombosis in my left leg could be left to a phone call sometime on the morning of the 31st October, more than a week away in which I could be dead! Also when I asked about a letter that I requested for my work human resources as I am trying to get a comfortable chair had not been done even though I asked for it a week ago. 
The receptionist then went on that the NHS app on my phone is useless and wouldn’t show my repeat prescription, as it was not the fault of the surgery, typical body swerve there! It has worked perfectly for me for more than a year. It is the surgery that stops repeat prescriptions because they think I might be dead.
Well I am not dead yet, I need the prescription for my prostate as I cannot go to the loo if I don’t take the medication. 
This surgery was top notch only about a year ago, what has happened?
GP surgery review: rosemary-surgery
Title: Great practice & doctor
Rating: 5 out of 5
Visited: June 2023
I have been with the Rosemary practice for over six years . I have been meaning to write an excellent review for a while but was busy.  I have always found the surgery to be very efficient . The receptionists are always very quick & attentive . I have always found my doctor to be very supportive , thorough & detailed  and takes all the necessary actions that I need . I feel she always goes out of her way to help me with my particular condition & anything else I need.  I feel very well taken care of and I cannot recommend Rosemary Surgery Finchley highly  enough. Big thank you.  I am full of gratitude.
GP surgery review: rosemary-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: February 2023
After struggling for so long as many do to find an attentive GP practice with appointments and availability, I found myself trying Rosemary surgery due to it having the best reviews in our local area at the time a few years ago. I was having health issues and struggling to find anyone who would help me at my then GP. That was when I moved to Rosemary Surgery. They are such kind doctors; extremely attentive, trusting, trustworthy, knowledgeable, and always their her best to help you and are passionate about doing so. I have found all the GPs attentive, and caring, and even during the height of Covid, they were still always prioritising the patients and their welfare, which was admirable. They are extremely prompt with giving test results, ordering prescriptions and contacting you. It can at times be tricky to get appointments for routine stuff/ having to wait a week or two, but for anything urgent they will always try to give you a same day appointment or the next day. At Rosemary, they always follow through if they say they are going to do something (e.g a referral or write to someone on your behalf), which gives you peace of mind as you dont need to keep checking and chasing. 

Bear in mind, people usually only write reviews when they’re unhappy, so a lot of these reviews are reflecting poorly on a great practice. I can assure you that the practice, its receptionist, and the way in which they operate, are amongst the best I’ve experienced, and I couldn’t be more grateful to Rosemary. I could not recommend this surgery, and the doctors there, enough.
GP surgery review: rosemary-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: February 2023
Great practice, competent physicians, and friendly and helpful staff. Would definitely recommend this surgery
GP surgery review: rosemary-surgery
Title: Gone downhill
Rating: 1 out of 5
Visited: January 2023
I've been with them for 4/5 years now and used to think they were great. Not so much anymore. Its very rare to get past the reception. When you do, great. But the issue with even just speaking with one seems to be getting worse. I tried on Monday as requested by the 111 doctor at the weekend. Who prescribed antibiotics for my chest, I've got emphysema.  I'm really rough, and was refused to speak with doctor. Told to wait till antibiotics have kicked in. We'll it's Wednesday now and I still feel ill. Can't breathe properly, I've increased my inhalers myself as I don't know what else to do, my voice has gone because of them I guess, Im coughing more but I don't want to call them again. I feel that rough but the thought of calling again for help and being biffed off by the receptionists depresses me. I've lost confidence in them. And after doing a recce of the local doctors no one is saying much better of any of the others. If you are not urgently sick (sick is sick surely) it's 3 weeks for an appointment , 2 weeks for a phone appointment. Seriously. What has happened to them since covid. Because that's when it all changed. And incidently, working in customer service myself, if you dobattend the surgery, I've seen personally, the receptionists finish their gossip before they turn to ask a patient how they can help. Really builds confidence. I'm looking for another doctor, unfortunately. I used to really feel happy here. Not anymore.
GP surgery review: rosemary-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
I've been attending Rosemary's GP practice for over a year and I've never experienced such a good care from any doctor before. They always have time to listen to your concerns, are very quick at referring to specialists and I never have to wait long for an appointment. The practice itself is very well run by friendly and attentive team. Thank you for looking after me.
GP surgery review: rosemary-surgery
Title: Wonderful doctors
Rating: 5 out of 5
Visited: October 2022
I have been a patient here for the past year.  Every appointment, in person or via telephone, has been excellent. The GPs are kind, interested and thorough and I can’t recommend the practice enough.
GP surgery review: squires-lane-medical-practice
Title: Unsuitable
Rating: 1 out of 5
Visited: November 2023
I have a medical condition,  I got  very  unwell  recently and made an e consult, unlike before  I got same day appointment and seen by a locum GP increased my medication and added  another one and ask me to take rest for 2 weeks  and contact them.2 weeks  stayed at home,condition  not improved, can't  walk due  to back pain, called  the GP practice to extend  the sick leave and waiting  for the hospital appointment. GP practice said  to do an e consult and I did that.The next day there was a physio appointment which I attended  by the help of my neighbour. For the sick note they told me wait for 4 days,I waited for 4 days then in the evening  they send me a text message  that someone will contact me on next week! It was already late so I called the Surgery next day . The receptionist was telling me that you have received your response  in 4 days that they will  contact you next week .that is one week later.I told my work place this is what  happening  they can't  believe  it.The said one week  finished,no contact  from them, I called  them  again  the receptionist  said there is no update she will send a request  to the Doctor  and will contact  me ,nothing  happened. Meanwhile  I attended  my hospital  appointment  ,my consultants  gave me an  injection  in the clinic  itself  for my condition  and did all bodd test and changed my treatment regime and also advised to take rest and get sick leave  from GP. but this is my Gp doing,.This is not the first time,few months  before  almost same incident  then I went to the Gp and requested to see the practice  manager and finally  got to do another e consult  and got appointment. I have always problem with my medication as they never sent it on time to my pharmacy, once  my Son got a skin condition  needed to see a GP, he made 3 times e consult and got a reply after 48 hours  that e consult  cancelled  as not had sufficient  information on the form.After 3 failed attempts to make an appointment  on line he went to the practice and said  he will wait there until  he see a doctor  or get an appointment. The practice  called  the Police  and the police came and ask my Son what  happened  and they told my son that since  the practice  called  them they have to ask him to leave  the place, but they  really  understand  what is happening there and suggested him to go to the hospital  which he did and got the treatment even though  he waited in A&E for 4 hours. Few months  before I made an e consult  for severe back pain  they arranged a physiotherapy appointment  for me after 3 months  without  seeing me.Why nobody  is taking  any action  about  this GP practice,this is a very  unsafe practice need immediate  action.