janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hall-green-health
Title: Caring Practice and staff
Rating: 5 out of 5
Visited: February 2023
Today I used the new online appointment request and in less than an hour I received my plan and appointment the staff seem to continually be looking at ways to improve things for patients eg the events it is a pleasure to engage with this Practice and the Drs are top class.  Always clean and tidy much evidence of this.  Presence of Security Person friendly gets involved chats and directs patients etc.
Receptionists listen, all surgeries should be like this one.
GP surgery review: hall-green-health
Title: HGH would rather be famous than good
Rating: 1 out of 5
Visited: February 2023
Since joining HGH 2 years ago I have noticed a steady decline in the service provided. The new booking system Anima doesn't work and I was unable to book an appointment for a chest infection for 24 hours, during which time I became so unwell that my wife had to call an ambulance. After finally managing to use the booking system I waited 4.5 hours for a response. 
Don't even try to phone the practice, you'll be walked through messages then hung up on. 
To add insult to injury, half of the already car park has been cordoned off for the TV crew,with no signage to inform visitors that there is no space to park, causing a potential hazard for local traffic and visitors. 
It has become apparent that Hall Green Health are much more interested in being on television than caring for their patients.
GP surgery review: hall-green-health
Title: Useless new appointment booking system Amena
Rating: 1 out of 5
Visited: February 2023
(1) Every day they ask if I smoke or drink, every day, every day!
(2) I tried to book a gp appointment and they message a few hours later saying log in and book again tomorrow, no, just book me yourself tomorrow, why do I have to try again, it's your job.
(3) It used to be a few clicks to book appmts, now it's 20 useless repeating questions.  No 'book appointment' button anywhere so you spend half an hour every time trying to find it, useless software but they only use it as it’s now free!!!
GP surgery review: hall-green-health
Title: Excellent care
Rating: 5 out of 5
Visited: February 2023
Contacted the surgery using the online service, requesting advice. Within minutes a doctor phoned me back, arranging a face to face appointment for that morning.
I saw a lovely nurse practitioner who diagnosed a chest infection and prescribed antibiotics. She was caring, knowledgeable and very thorough.
I was very impressed.
GP surgery review: hall-green-health
Title: security guard
Rating: 5 out of 5
Visited: February 2023
On many visits to the hall green health. I have always been approached by your kind security guard who is a vital asset to your health centre.
I want to  express my extremely satisfaction with the quality of 
his efforts, contribution and enthusiasm during greeting the patients and dealing with their enquiries.

I would to like to commodate and praise for the hard work and the excellent service his giving.
GP surgery review: hall-green-health
Title: New phone system is inappropriate
Rating: 3 out of 5
Visited: December 2022
Since the new phone system has started, I haven’t been able to book an appointment with my doctor or get an emergency appointment for my daughter. Its saddening that I have to phone 111, book walk in centres or badger clinics to see a doctor for an emergency appointment where as a patient at Hall Green Health, I have every right to book with my doctor’s surgery but thats been taken away. Sometimes, as a patient we just need to see our doctor rather than phoning countless people through the 111 service and waiting hours for their reply. 

Aswell as this, when I have phoned at 8.30am to book an appointment, there are never any appointments available and have been booked already! The phone cuts off and we can’t even get through to speak to anyone. This has resulted in me travelling by bus many miles away for an appointment at a walk in centre, whereas the surgery is nearest to me and would be beneficial to visit there. 

When I complete an online appointment, I’m either referred to book a routine appointment (which I have to wait 2 weeks for) or I’m passed onto some department, again not seen by a doctor. By that time, my condition has deteriorated. 

In some way, I preferred the waiting on the phone line as I knew someone would answer my phone call and my enquiry would be heard. I praise the receptionist who do a tremendously great job in writing down our symptoms and speaking to the doctor on our behalf. 

I hope this new phone system can be reviewed in the near future. Maybe one person’s view may not be regarded as valuable, however as being part of the surgery for so long, I felt the need to send this review.
GP surgery review: northbrook-health-centre
Title: Great service
Rating: 5 out of 5
Visited: March 2022
I phoned at 0835 and saw a doctor at 0910. I had 3 issues to discuss. The doctor gave advice on one because i already have a hospital appt fixed. He promised to refer the other two and said i would get a phonecall with the follow up. 3 days later i had the first call and 10 days later the problem was completely resolved. 7 days after the doctors promise i had a call and have an appointment at the hospital on Sunday 24th. People are quick to complain about the NHS and local surgerys but in nearly 20 years as a patient at this surgery i have never felt ignored or disappointed by the service i have received. The front office staff have always been polite cheerful, courteous and as helpful as they could be, even through the recent COVID dis-jointed last couple of years. I cannot recommend this surgery enough for its all round care and efficiency. The front office staff, The Nurses, The HCA's and of course The Doctors Have been excellent.
GP surgery review: northbrook-health-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: February 2022
Have been left shocked and disappointed after trying to book an appointment. It appears their system is only allowing same day appointment bookings, which all seem to disappear the minute the phones open at 8.30am. Not possible to book future appointments at all like it used to be. Receptionist clearly has a script and doesn't deviate. Impossible to speak to anyone in charge, and impossible to get an appointment to see GP. No wonder A&E on it's knees. Why on earth isn't it possible to get through at 8.30am or to book a future appointment. Now looking for alternative practice where one can actually get an appointment with doctor. Probably rarer than hens teeth, but surely better practices out there that actually allow patients to book.
GP surgery review: bath-row-medical-practice
Title: Can't get through in the phone
Rating: 2 out of 5
Visited: August 2022
I've tried calling 3 times since 8:30am, each time it takes me through the prerecorded message and then hangs up before putting me through to someone. This is terrible!
GP surgery review: bath-row-medical-practice
Title: call waitings are more than an hour
Rating: 3 out of 5
Visited: March 2022
Always there are 8 to 9 people waiting in call list and taking more than an hour to contact on call, sometimes after connecting phones getting disconnected.
GP surgery review: bath-row-medical-practice
Title: Just no comments
Rating: 1 out of 5
Visited: March 2022
On Monday 21st of March I phoned surgery and asked to repeat my regular prescriptions, on other end surgery staff confirmed my request. After 48 hrs I visited surgery and was informed that my last request was done on 14th of February... One of my medication is strong painkiller. How it unprofessional, devil-may-care and absolute ignorance of patients needs. Its not a first time that something like this happened to me, now - I definitely will change the surgery!
GP surgery review: bath-row-medical-practice
Title: An embarrasment to the medical world
Rating: 1 out of 5
Visited: March 2022
This practice has an utterly contemptible attitude towards their patients. The are the reason why my blood pressure does not go down from Hypertension level 3. They are still battling to understand how the telephone system works and are incapable of operating any basic computer. They are  disgrace to humanity. Adisgusting collection of misfits.
GP surgery review: bath-row-medical-practice
Title: non existent service
Rating: 1 out of 5
Visited: March 2022
This practice is a disgrace to the NHS and the UK in general. 
How can it take more than a month to simply get a telephone consultation for a contraceptive implant? The most basic of services.
Thow it all in the bin.
GP surgery review: bath-row-medical-practice
Title: Sorted my problem
Rating: 5 out of 5
Visited: March 2022
Had a prob with my meds, reception was very busy but they took the time to help and sort it out for me. So i was very grateful
GP surgery review: bath-row-medical-practice
Title: No service, not willing to help
Rating: 1 out of 5
Visited: March 2022
Been contacting the GP since 3 weeks of pregnancy, trying to book for a first scan. GP said they will refer us to a hospital and have my first scan at around 12 weeks. It is now 15 weeks already, found out GP didn't refer us to any hospital. 

GP emailed me and ask me to contact the hospital directly. However, when I called the hospital they said I cannot just call them to book an appointment, appointments can only be booked by referral from the GP. 

Totally disappointed with the "service" at the Bath Row Medical Practice. 
Staffs just lie about everything such as "we have referred you to the hospital" , but when I called the Hospital, they said they didn't receive any referral. 
Everytime when I call, staffs are super unhelpful, not willing to help at all. Will never recommend anyone to have their GP registered in this centre.
GP surgery review: bath-row-medical-practice
Title: Terrible service
Rating: 1 out of 5
Visited: March 2022
Waited over 30 minutes to get through (despite calling in the afternoon to avoid busy times). Finally got through to a very rude and unhelpful receptionist. I would strongly advise you to invest in training your staff to a higher standard. This experience said it all and I won't be registering with this medical practice. Don't waste your time.
GP surgery review: bath-row-medical-practice
Title: Never any appointments
Rating: 1 out of 5
Visited: January 2022
So the hospital wrote a letter to get a blood test to check my iron levels. The receptionist leaves a message on my phone to book an appointment. Getting an appointment is frustrating never any appointments. Who knows how long I will wait for an appointment  :(
GP surgery review: karis-medical-centre
Title: Appointment
Rating: 3 out of 5
Visited: November 2022
I wrote to my GP on 13/11/22 requesting an urgent appointment to deal with high blood pressure. The receptionist said she would ‘try’ to give my letter to the doctor. Despite the urgency, it took a week to receive a text asking me to book by telephone or online. I tried the latter without success; I couldn’t see how to do this so I’m back to telephoning. Very disappointing response.
GP surgery review: karis-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
I have only had good experiences with this practice, GPs, Nurses and Receptionists. They have all done their best, and been kind.
GP surgery review: karis-medical-centre
Title: Very poor practice
Rating: 5 out of 5
Visited: January 2022
I have issues with my stomach by over one year and half and in all this time they haven’t been able to set an appointment to the hospital so I can find out exactly what’s wrong.Last time when I’ve called the doctor to prescribe me the medication (which I’m not sure why I’m taking it since nobody knows what’s wrong with my health) he forgot to do it (and I’m sure that he forgot to make me an appointment to the hospital since 4 months already passed since I’ve asked him,again,to make me an appointment)and I had to waste again the next day one hour at the queue on the phone to remind him about my prescription.I’m more than disappointed and they are just playing with my health !!!!
GP surgery review: hillcrest-surgery
Title: Good practice.
Rating: 4 out of 5
Visited: October 2023
It was a telephone conversation with the doctor about my medication and he was able to sort it and I now have the right medication.
GP surgery review: hillcrest-surgery
Title: ok
Rating: 3 out of 5
Visited: October 2023
receptionists are great not so sure about the doctors never see me hardly !! we need more doctors to see us and i can hardly even hear on the phone appointments ! not good need better service from doctors
GP surgery review: hillcrest-surgery
Title: Missed call back
Rating: 4 out of 5
Visited: October 2023
After I didn't recieve a call back from my gp. On the second attempt to speak to my gp I was very happy with the service offered. 
I had face to face consultation and a referral to physiotherapist. 
Thank  you
GP surgery review: hillcrest-surgery
Title: Take a long time to answer the phone.
Rating: 3 out of 5
Visited: October 2023
Every time I contact the surgery, I am told that I'm number 1 in the line and this can take up to at least 5-10 minutes before I talk to a Receptionist. Once I get to talk to someone, they have to have advice from another colleague!!! So I am thinking about changing doctors.
GP surgery review: hillcrest-surgery
Title: Lovely and informative nurse
Rating: 4 out of 5
Visited: October 2023
I went in for a doctor’s appointment and asked if I can book a flu jab. The receptionist was very helpful and understanding and booked me in straight after my doctor’s appointment. The nurse was very thorough and noticed I didn’t have a health check done for a while…and told me that as she has a bit of time spare she’ll do it there and then. So, all in all, extremely helpful staff and very thorough and informative nurse. 
Really pleased with today’s visit at Hill Crest Surgery.
GP surgery review: hillcrest-surgery
Title: Very supportive practice
Rating: 5 out of 5
Visited: October 2023
GP very empathic with the situation that my brother in law, patient and myself main carer. Listened and advised as well as providing the medication needed in this situation
GP surgery review: hillcrest-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
I had a great experience from the HCA  that took my blood  test today, she is very professional in her field. In fact  she is great, she made the blood   Sample taken more  easy and relaxed for me than the previous experience, that I had to travel to Good Hope Hospital for blood tests. Thank you for been a good staff and competent in your field .
GP surgery review: hillcrest-surgery
Title: Good practice.
Rating: 4 out of 5
Visited: August 2023
I have been seen by a nurse who was very good and took her time and not rushed me.  The doctor then saw me and said my blood pressure was a bit high and I might have a virus.
GP surgery review: hillcrest-surgery
Title: Poor service
Rating: 1 out of 5
Visited: August 2023
Why make patients wait for over an hour to tell them nothing is available. Just terminate the call and stop wasting time for both. If you have requested the patient to call, why can't it be arranged. A follow up should be booked in after test results, not the patient chasing for time!
GP surgery review: hillcrest-surgery
Title: Good service
Rating: 5 out of 5
Visited: August 2023
Friendly nurse put me at ease. She answered any questions I asked and explained what the appointment was and what it was for. She explained I would I would be contacted if there was a concern of any sort. She took my blood pressure and weighed me. She also took my bloods which she with ease. Often it takes two or three attempts.
GP surgery review: gps-healthcare
Title: Awful service
Rating: 1 out of 5
Visited: August 2023
The attitude of the receptionists is appalling and they are extremely argumentative when it’s not warranted. I received a phone call regarding a prescription request and was told in future to state my full name, DOB and address. I stated to the receptionist that it is all included at the bottom where I had signed the email. The receptionist proceeded to argue this fact even though I had the email in-front of me. I was told regardless my prescription was ordered and it would be ready in 48hours. Two trips to the pharmacy and four days later still no prescription?! Not good enough when I am now running low on my medication.
GP surgery review: gps-healthcare
Title: Emergency appointment
Rating: 5 out of 5
Visited: August 2023
Had an appointment with a paramedic; first class examination and explanation. Sent follow up text next day with results and told I could get another appointment if I still felt not well. Husband was there 8am this morning for another slot as I am still unwell, but so far I am happy with the service - thank you
GP surgery review: gps-healthcare
Title: Friendly practice
Rating: 5 out of 5
Visited: July 2023
The reception staff are always welcoming and helpful and it is always easy to check in on the machine. We were seen very promptly. 

The Clinical Practitioner we saw was very friendly, helpful and calming. He was very thorough in asking questions and in checking my child.
GP surgery review: gps-healthcare
Title: Impressive Practice
Rating: 5 out of 5
Visited: July 2023
Due to the kind and efficient reception staff, I was seen same-day by polite and receptive Paramedic for right side bruise-like back pain present daily and for several months. She ruled out kidney problem by manual feel (and urine sample) and suggested arthritic damage to a rib. She prescribed Diclofenac because Ibuprofen is not best for over 65s. She tested blood pressure and asked me to phone in with repeat home measurements when I was calmer. She kindly agreed to chase up Orthopaedic consultant for delayed in communication, result and consultation for my arthritic elbow MRI 6 months ago. You can read how conscientious and competent and respectful was this excellent Health Professional. I am very satisfied with this hard-working Service. Many thanks.
GP surgery review: gps-healthcare
Title: making an appointment
Rating: 2 out of 5
Visited: July 2023
Tried to make an appointment for my father today-non urgent. I can only make appointments on the day that appointments are released. Totally impossible to do this as I am en route to work at 8am on a morning and my father is unable to make an appointment himself. The system is ludicrous.
GP surgery review: gps-healthcare
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
The staff and medical team was very helpful and polite and pleasant also clear with what was going on. Everything was explained in full what was happening and what needed to be do to try and sort out my problem.
GP surgery review: gps-healthcare
Title: Excellent Practice
Rating: 5 out of 5
Visited: July 2023
Firstly I called up at 8 am and despite being in a queue over 30 someone called me back within the hour and booked me an appointment. I then saw a paramedic with the acute review team due to a worsening arm injury. The paramedic was knowledgeable, competent and most of all empathetic. 
The service from all members of staff was excellent, they were respectful and kind throughout. 
I’ve always been able to get an appointment with the GPS healthcare group and the reception staff as the first people I encounter have always been so so helpful.
GP surgery review: gps-healthcare
Title: Terrible
Rating: 1 out of 5
Visited: July 2023
Phoned twice this month for appointment, your booked.  Then no call from a doctor.  When I called later oh well doctors are going home now.  Terrible service, no care
GP surgery review: gps-healthcare
Title: Great reception staff doctors not listening
Rating: 3 out of 5
Visited: July 2023
Had a telephone appointment with a male doctor and I have expressed my concerns over my health but not willing to refer me to the appropriate hospital. This is serious what I’m experiencing but wouldn’t listen and told I’ve already been seen by another hospital. Don’t think this is right because surely the doctor has a duty of care towards myself.
GP surgery review: gps-healthcare
Title: Quick and friendly
Rating: 5 out of 5
Visited: July 2023
We are registered at a different GPS surgery, but I was given an urgent appointment for my little girl at the village surgery. We saw a paramedic and a GP who were both lovely and looked after my daughter and got us really quick treatment. It was a really good experience. Thank you for your hard work.
GP surgery review: harborne-medical-practice
Title: Caring and conscientious
Rating: 4 out of 5
Visited: August 2023
After a routine appointment, I received a follow up call to return for further examination which resulted in an appropriate referral.
GP surgery review: harborne-medical-practice
Title: Really good
Rating: 4 out of 5
Visited: August 2023
Rang in and spoke to a lovely receptionist and was seen in person within an hour. Really friendly and patient service and very helpful advice. Thank you.
GP surgery review: harborne-medical-practice
Title: Needs overhauling
Rating: 2 out of 5
Visited: August 2023
Appointment line is always busy &  inaccessible. Why a phone app; covid isn't such a threat. not enough understanding gps. Prescriptions aren't always done & no reason why. Chronic illnesses are not properly supported. Mental health concerns are not monitored &/or unnoticed. Urgent scan was actually about 1 month after the identified need; good job it wasn't a bad kidney infection/stone.
Having said that 2 gps are amazing when you can "actually" get to speak to them. A select few secretaries are equally amazing
Much to be improved
GP surgery review: harborne-medical-practice
Title: Awful telephone system
Rating: 3 out of 5
Visited: July 2023
Got cut off and had to rejoin queue twice, by which time all appointments were taken. I needed to see GP but could only do so after pharmacists approval. No continuity of GP is not good practice.
GP surgery review: harborne-medical-practice
Title: Negative experience
Rating: 2 out of 5
Visited: July 2023
Unfortunately I have decided to move to another NHS practice. It is a shame because the staff members were very nice. However, two weeks ago, after a simple blood test I got a big hematoma and a dull heavy painful ache that affected my sleep. I went to see a nurse who told me that my nerve must have been hit and it should settle down. A week later I showed my arm to a pharmacologist who said it did not look good. I was supposed to have an appointment with a GP regarding my blood test results. Unfortunately I missed my appointment as my phone just rang for a few seconds and then went off. I did not have enough time to answer the phone call. The next available appointment was in 2 weeks time. To conclude, I am on a life-long hormone therapy, and I still do not know how much medicine I need to take based on my blood test results, and my arm is still in pain after a routine blood check.
GP surgery review: harborne-medical-practice
Title: Great doctors
Rating: 5 out of 5
Visited: June 2023
I have spoken to my gp who has been very helpful, has prescribed some meds for arthritis and given me an appointment  for physiotherapy this Saturday, I am very pleased to have an appointment so quickly, thank you.
GP surgery review: harborne-medical-practice
Title: Good experience
Rating: 5 out of 5
Visited: June 2023
Was able to talk about my problems and doctor
listened and advised. He asked me for a photograph which I was able to remedy quite easily.
GP surgery review: harborne-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
I had a good experience with my GP. During my appointment, the clarity of all the questions impressed me. The doctor took the time to explain everything in a straightforward and easy-to-understand manner. Additionally, when I received a call, the doctor's professionalism and genuine concern for my well-being were evident. I felt well taken care of and reassured throughout the entire process.