janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: warwick-square-group-practice
Title: Patient focused practice.
Rating: 5 out of 5
Visited: August 2022
Working within the healthcare sector myself I know only too well that all negative feedback is swiftly pushed out. Where the positive feedback is rarely relayed to staff..
After reading so many negative reviews I thought I would comment on my recent and ongoing treatment with Grosvenor house surgery. Following an accident at home that resulted in 2 trips to A&E and regular communication with Grosvenor house surgery I have nothing but praise for all the staff I have communicated with over the last few weeks. Which for me has been an anxious time. Staff have always been polite, helpful and patient focused. I have been treated with kindness and respect and reassurance. Special thanks to everyone in reception for your never ending patience..
GP surgery review: warwick-square-group-practice
Title: Doctor was very abrupt
Rating: 1 out of 5
Visited: April 2022
Telephone consultation about an on going situation. Made to feel like I was worthless like I was some kind of hindrance her exact words to me were “well what do you want me to do this late on a Friday afternoon I’m just an on call Doctor “ I would just like to add that I did ring much earlier on in the day & was told it wouldn’t be till later on in the day when I would receive my call back which I was completely ok with. Anyway by the end of the conversation she had me in tears. I work for the NHS myself & I completely 💯 understand that GPS are under immense pressure as are all NHS services but I don’t think there is any excuse for this kind of treatment even more so when a patient is feeling unwell & dare I say a little vulnerable. Think maybe some basic training wouldn’t go a miss  on how to treat her patients like human beings & not just like a number or something from a cattle market.
GP surgery review: warwick-square-group-practice
Title: Disgraceful surgeries
Rating: 1 out of 5
Visited: February 2022
Absolutely the worst gp in Carlisle 
Poor care and impolite receptionists especially on the phone .
The surgeries do not stand up to be fit for service
GP surgery review: brampton-medical-practice
Title: Near impossible to contact
Rating: 2 out of 5
Visited: December 2023
I appreciate that the NHS is having issues but it took over three hours on three separate calls before I could speak to someone.

Even once you've made your way though the half hour long phone queue the phone is just left to ring for several minutes before anyone picks up(!)
GP surgery review: brampton-medical-practice
Title: Impossible to get through to them
Rating: 2 out of 5
Visited: November 2023
I have been trying to contact the Practice.  You are put in a queue and after about half an hour of waiting you simply get cut off!  On other occasions when you've selected 'reception' you just get an engaged tone.  It is impossible to get through.  Disrespectful to patients and absolutely useless.
GP surgery review: brampton-medical-practice
Title: Impossible to get an appointment
Rating: 2 out of 5
Visited: November 2023
I tries 4 times today to get an appointment over the telephone.  Every single time I was put in a queue. I don't have an issue with that as all GP practices will be busy.  However, my queue position started as 6th in line each time I called, and then, when I reached position 2, I got looped back to psition 6 i.e. back to the beginning.  After holding and getting repeatedly loped back for over 40 minutes each time I called I gave up.  

I also tried booking online (I have registered for access to this facility), but when I attempted to access the appointment booking system via the link on the Brampton Medical Practice website (i.e. by first logging onto the patientaccess website) it failed to load.  I tried on 2 other devices, on 4G, on WiFi, and via a different WiFi in another location, and all failed.

So, It's not possible book an appointment on the phone as the system just loops you back to the start of the queue, and it's not possible to book online as the link doesn't load.

Good job I didn't need a same day appointment.
GP surgery review: brampton-medical-practice
Title: Getting seen is difficult
Rating: 1 out of 5
Visited: June 2023
I called for an appointment with a nurse on 15 May, booked into next available appointment on 1 June. 
But on 1 June I received a text saying appointment cancelled due to staff sickness, whilst this can't be helped a new appt was weeks away again so in discussion I was offered a telephone consultation sooner as I struggling quite a lot, this was booked for 5 June. 
Morning of 5 June the telephone appointment, booked because I was struggling emotionally, was cancelled by text and new appointment offered for 27 June!!
I called surgery, explained the situation again, and requested the telephone consultation be rebooked but was told no phone calls available and couldn't rebook the one they cancelled. At this point I broke down in tears, explained that I was really struggling to cope and needed help but was told that telephone consultations were only for emergencies but if I could travel I could be seen at another branch on 12 June. This is at least sooner than the 27th but is still a month after initially trying to get seen and not ideal.
As this is the second time I have had issues with getting an appointment I thought I would leave a review.

The last time I got seen by emailing the practice  for advice after multiple calls trying to get an appointment were unsuccessful.....on this occasion the craziest thing was the GP telling me that I should have come sooner!!!!
Anyway, I used to live in the north east and I have never experienced such a debacle/delay to be seen so I thought I would leave a review.
GP surgery review: brampton-medical-practice
Title: Great GP's and lovely hard working Practice
Rating: 5 out of 5
Visited: February 2023
I have been with Brampton medical now for about 15 years, i have never had a bad experience with them, the GP's that I have seen have always taken there time, listened and helped!
GP surgery review: martonside-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
Treated my very poorly 94 years old mother in law with patience, professionalism and empathy.
Nothing was too much trouble. From receptionists, tests, community services, to home visits. She is now fit and well thanks to you guys.
GP surgery review: martonside-medical-centre
Title: cant get appointments
Rating: 1 out of 5
Visited: June 2023
Reception tell you to call at 8 a.m. to get appointments but phone is always constantly on busy tone at that time. If you get through at 9 a.m. they tell you it is too late. They are now only making on-the-day appointments and on phone only so if you need to speak to a particular doctor you need to first find what day they are in, then hope you are one of the lucky few who get through that day. Doctors are great if ever you can get to talk to them.

I was asked to make an appointment following a scan that I see is abnormal but I have given up trying. All my repeat meds have also been put on hold pending a review with doctor.  National life expectancy is going to plummet if this is the new normal.
GP surgery review: martonside-medical-centre
Title: A disgrace
Rating: 1 out of 5
Visited: January 2023
I have never known a more unhelpful GP practice.  Receptionists are rude and think they wear the stripes - they make arbitrary decisions with no consultation with the doctor.  Their stock answer is to call 111 without having listened the problem and immediately reply that they can’t help.
My father who is registered there has been taken into a dementia care home about .5 miles from his home address and needs some medical attention - they said it was too far to travel.  Absolutely outrageous and uncaring attitude.  I am appalled.
GP surgery review: martonside-medical-centre
Title: Joke.
Rating: 1 out of 5
Visited: November 2022
I work in care and deal with many gps this has got to be the least helpful service I’ve used.
Trying to get an appointment is almost impossible and the only help and advice they give is ring 111. Receptionists are rude and are aware your stood waiting but are talking in the back room. 
Terrible service and make healthcare look like a joke!
GP surgery review: martonside-medical-centre
Title: Bad Practice
Rating: 1 out of 5
Visited: August 2022
Rude Reception staff,poor service, poor communication. Struggling to book an appointment for my child which was verbally told to be 3 months ago didn't get any confirmation 
Yet unable to book an appointment for my child went to surgery, called through phone told to keep calling every day at 8 am to get booked
GP surgery review: martonside-medical-centre
Title: Poor People Skills
Rating: 2 out of 5
Visited: June 2022
Reception: Can be either 'hot or cold'.
Usually come over as indifferent and appear irritated that you're ringing.
Deliberately unhelpful and vague.
Need reminding that pinging the surgery nowadays is stressful.
Martonside receptionists need training in People-skills.
GP surgery review: martonside-medical-centre
Title: Receptionist is awful!
Rating: 1 out of 5
Visited: April 2022
Receptionist is probably one of the rudest people I’ve ever spoken too. All I wanted was a repeat prescription and was given attitude from the start. Was told I had to come in to fill in a form. So I went to the surgery, got no help from the receptionist. When I asked to check what I had done was right she huffed, went and inputted what I had requested and then through the form in the bin and just said done in a confrontational way. There was absolutely no need for me to travel all the way to the surgery when that was all she needed to do. Absolutely appalling behaviour from someone working face to face with people.
GP surgery review: park-surgery
Title: Disappointing
Rating: 1 out of 5
Visited: May 2023
Tried for weeks to get a routine appointment to be told you need to ring at 8am even for routine. On hold for over 45mins every time I’ve rang, gave up in the end. Can’t even put an econsult in as they get turned off. Things have gotten so bad that the GP practice I work for have had to refer me for a scan last year and do my bloods earlier this week and both times I have been diagnosed with something. Find it ridiculous that I have had to put a temp residency in with my workplace to be seen. Very thankful to them for being so good with me. As someone who works in this industry I understand the strain GP practices and the staff are under but you really need to sort your appointment system out. I’ve never had any issues until now been with this surgery all my life
GP surgery review: park-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
I live in london so i always ring for my mother who was 75 at the time the receptionist and drs understand my mams health problems always correspond with myself about appointments or test results i find it quicker just doing a e-consult genuinely get back to  me the same day cant fault the staff and service well done and keep up the hard work, way better service up north then down south
GP surgery review: park-surgery
Title: The Telephone service to this Practice is A total failure.
Rating: 1 out of 5
Visited: May 2022
I have tried to contact this Practice for four (4) days 10/10/22 - 13/10/22 To make an appointment or to arrange  a telephone appointment.
The taped message is not fit for purpose as it does not give full information.
I have been on hold for over 30 minutes every day I have called.
GP surgery review: prospect-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Only been with them for a short while absolutely satisfied with them lovely receptionists and very helpful and I also find the doctors really good I feel more comfortable with this practice than I ever did with my old one a lot easier to get an appointment and when you need bloods you don’t have to wait weeks very happy so far
GP surgery review: prospect-surgery
Title: Doctor has supported very much
Rating: 5 out of 5
Visited: March 2022
My daughter was very sick and prospect surgery GP  Doctor has helped in getting fast appointment and suggested medicine on time . Very happy with the service
GP surgery review: prospect-surgery
Title: Great surgery
Rating: 5 out of 5
Visited: January 2022
Very good doctors who really care about their patients. Nurses are very good and the staff are all very friendly and ki d
GP surgery review: the-discovery-practice
Title: Poor patients support
Rating: 2 out of 5
Visited: October 2023
I attended the surgery struggling with physical problem due to homonal changes . This affects me emotional  and also. Affects my confidence so much. I was told that l can not be helped. I was not even checked or looked at.  This experience is affecting me a lot and not sure how to deal with it and l am not sure l can trust this practitioner  again.
GP surgery review: the-discovery-practice
Title: Excellent Experienced Staff  5stars
Rating: 5 out of 5
Visited: May 2023
Excellent up-to-date surgery with a good mix of staff and experience. So they offer a good individual person based approach to patients.
The nurses are very experienced and offer a great service. They took my bloods one tea time and sent me a text to contact the surgery next day. Very prompt and offer all the latest technology.
After decades I could only remember poor experiences on one hand.
I couldn't recommend this team more highly enough.
Mbro is a diverse mix young students to older people and there is always someone here who you can match up with for medical advice, and help
GP surgery review: the-discovery-practice
Title: Disappointed
Rating: 2 out of 5
Visited: March 2023
I had a blood test done on the 7th of March and its taking over 2 weeks to get my result. Each time I call the response is that they are chasing it
GP surgery review: the-endeavour-practice
Title: Terrible attitude & service
Rating: 1 out of 5
Visited: November 2022
The Endeavour Practice is harder to get in to than Fort Knox. The reception staff simply do not care. If you can not ring them at 8 a.m. they are not interested in anything you have to say. They insist on you ringing back the next morning at 8 or you have to go online to have an E-Consultation. What are people who work mornings or who have children to attend to supposed to do? Their terrible, do not care attitude is disgraceful for people who work in the care service industry.

The one time I have actually been able to have a face to face consultation with a doctor they were professional, polite & helpful. Everything their reception staff are not.
GP surgery review: the-endeavour-practice
Title: Patient for over 20 years
Rating: 5 out of 5
Visited: June 2022
I have always found the practice and the staff, helpful and accommodating. have never had an issue talking to someone or making an appointment. 
I would have not stayed with the practice for so long i i had not had excellent care and service.
GP surgery review: the-erimus-practice
Title: Not helpful
Rating: 1 out of 5
Visited: August 2023
Receptionist staff  lack compassion. No advice or support and wanted to get me off the phone as soon as possible. Wouldn’t let me book and appointment or speak to gp/nurse practitioner after asking for advice from them.
GP surgery review: the-erimus-practice
Title: Postnatal 6-8 week check up
Rating: 2 out of 5
Visited: May 2023
On my postnatal check, the GP asked about my mood and then only asked about my baby. I had physical health issues due to the birth but was unable to speak of them. When I tried to talk about my issues, the GP appeared uncomfortable, so I was also uncomfortable.
GP surgery review: the-erimus-practice
Title: Good doctors
Rating: 3 out of 5
Visited: February 2023
It is nice to have such compident staff looking after my mother's issues, after taking two urine samples in for them to test they require another sample in a different top bottle.The staff are always helpful explaining where the cheepest incontinence pants are available from, when new medication caused bladder weaknesses in a person with dementia and poor mobility thanks erimus staff.
GP surgery review: the-erimus-practice
Title: Impossible get appointment
Rating: 1 out of 5
Visited: February 2023
Wife has found lump in breast we ring up three days in row from eight finally getting threw to be told despite what told receptionist ring back tomorrow nothing available toda
GP surgery review: the-erimus-practice
Title: Heplyful
Rating: 4 out of 5
Visited: December 2022
Very helpful when I came in to the practice, they where very friendly and calming  even though they do get very busy they took the time to help me
GP surgery review: the-erimus-practice
Title: Poor practice
Rating: 1 out of 5
Visited: October 2022
They are not active in service delivery. Whenever I visit is either we are short of staff come back next week or no one will even speak to you. When I call the number provided online its has not rang one day and I don't know why. Before putting this up I just finished dialing that number and still same issues. Every other practice scheduled a time for their patients to come for their flu vaccine but mine has never contacted me for anything except the day I was registered.
GP surgery review: the-erimus-practice
Title: Poor service
Rating: 1 out of 5
Visited: February 2022
It is impossible to get appointment every time I call they would say no appointment available no matter how pain you have or what is your health issue. It is easier to go to AE and wait hours in pain instead of waiting them forever. The staff does not know how to treat their patients within the healthcare  ethics , so rude and un comparative receptionists. Although their calls are recorded for monitoring purpose but I believe no body monitor their attitude with patients. I am definitely giving them zero star
GP surgery review: thorntree-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: August 2022
Emailed for a review on the 25th August.  Went to the pharmacy today to collect 31ts to be told its not there. I have no tablets for my mental health as the doctor had still not signed it off. Surely it doesn't take more than a second to sign it when I had already been asked by the doctor if I was ok on this medication last Friday. I get it has been a bank holiday but they have had 3 full working days.
I will now have to go without my medication tonight
 Wish me luck
GP surgery review: thorntree-surgery
Title: Receptionists are appalling
Rating: 1 out of 5
Visited: February 2022
7 days for a repeat prescription for someone with mental health to be told it’s finally been sent to chemist go to chemist the haven’t got it to then ring GP back to be told it’s not sent and when I said I was complaining getting told to do what I want as not her problem it’s shouldn’t take 8 days for a repeat to be done
GP surgery review: cestria-health-centre
Title: What is going on?
Rating: 1 out of 5
Visited: May 2023
After waiting on the phone for 90minutes for someone to answer the prescription line,I never moved from number 10 in the queue.I eventually had to go to the surgery in person to order medication.This is where I had the misfortune of meeting the unhappiest receptionist I have ever come across.I asked if the prescription could be kept at the surgery,rather than the chemist and guess where it was when I came to collect it—-the chemist.
GP surgery review: cestria-health-centre
Title: Had Enough
Rating: 1 out of 5
Visited: April 2023
Been with this surgery for nearly 20 years. 

They're impossible to contact, they make lots of mistakes, make people wait for results. They actually nearly put me in hospital having given me the wrong dosage at Christmas, and now it's a full month after I did an important test and I've still not got any results, nor have they contacted the hospital to obtain the results.

I've had enough, they just don't take treatment seriously any more, I do not feel one bit secure and safe with this team, I've got quite complex medical issues and this surgery fails at every level. 

Once I get the results I'm moving surgery.
GP surgery review: cestria-health-centre
Title: Getting worse every week almost impossible to access
Rating: 1 out of 5
Visited: February 2023
Made 13 calls in 1 day to no avail no reply at results line or prescription line 2 days later tried again queue position 5 1hr15 mins later still queue position 2 then cut off This has been the case for a couple of years now obviously no one is answering the phones and the system clearly not fit for purpose.Also when at hospital staff have been unable to contact the surgery re my treatment Have been told it's the fault of NHS and everywhere the same but on speaking to many others this is not the case with their surgery Cant fault the nursing staff when u can eventually see them but there are currently so many things wrong at the moment patients health is at risk and being triaged by reception and having restricted appointments is very distressing  especially when you are ill No one seems to be listening to patient complaints and certainly not addressing them
GP surgery review: cestria-health-centre
Title: Going downhill fast
Rating: 2 out of 5
Visited: February 2023
This isn’t like it used to be they are running like a call centre these days. Can’t pre book, takes an average of an hour to queue then you get told they only see urgent cases and can’t pre book appointments. Never thought I’d want to leave the practice but it’s broken. Poor reception have the impossible task of trying to remain upbeat while patients get more and more frustrated with the poor service. It’s not their fault, they only do what they are told but it’s sad to see it go downhill like it has. This has been an issue for months.
GP surgery review: cestria-health-centre
Title: Good practice
Rating: 5 out of 5
Visited: December 2022
After recently moving here I needed medical help for my disabled daughter which I cannot fault, Doctor listened carefully to what was going on with her, which prompted a trip to A&E for blood test on electrolytes levels as she wasn’t eating. which couldn’t be done at surgery (was closing ) Thankfully all was ok & including eating issue
The few times that I’ve used the surgery for my daughter/myself the receptionist who have a tough job dealing with everyone have at all times been polite /respectful & very helpful . I certainly wouldn’t want to do there job 
Nurses have been excellent dealing with her  needs , which has a positive effect on her .
Admin staff who deal with referral letters to hospitals etc thank you
GP surgery review: cestria-health-centre
Title: Impossible to contact
Rating: 1 out of 5
Visited: October 2022
I was referred by my own GP surgery to Cestria, for a specialist appointment. The first number I was given for the referral just rang off, no matter how many times I called. I tried the main reception number but waited for over an hour and a half on the line. This terrifies me. I appreciate that the NHS is in difficulty, but I feel so sorry for those who are registered patients and trying to get a regular GP appointment if this is how hard it is to get through to someone as a referred patient. I also feel sorry for those working there, who must be under huge pressure. The whole thing is a mess.
GP surgery review: cestria-health-centre
Title: Terrible
Rating: 1 out of 5
Visited: October 2022
This Drs has gone so down hill recently my daughters 4 years old and has had a wet cough for a year near enough I was given a Drs appointment two months ago and at that appointment got a hospital app for December that’s no good.. what if something is seriously wrong how is this normal procedure and to have a cough this long just isn’t sitting right with me I’ll go elsewhere if I need to I’m worried about it now it can’t be normal to have a cough so severe for this length of time! And then they call me once then leave it at that don’t call back when I miss it I’m pregnant and have my appointments at the moment as well just shows the lack of consideration that they can’t even call twice won’t get her in ridiculous I’ll probably leave the surgery before anything gets done now I’m pretty much left with no choice but to go to a walk in.