janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-richmond-hill-practice
Title: Worst customer service ever…..can’t book an appointment
Rating: 1 out of 5
Visited: February 2023
The staff simply do not care. You can’t get through to speak to anyone. 

They say you have to call at 8am for an emergency appointment but when you do it’s constantly an engaged tone……the queue system clearly isn’t turned on as they don’t want you to call them. 

When you do see a doctor and have a urine test or blood test they never call you with the results or let you know what you should do next. 

Virtually impossible to get any sort of appointment ever. 

Really, really poor service
GP surgery review: the-richmond-hill-practice
Title: Jammed Phone Lines, Don't Bother
Rating: 1 out of 5
Visited: December 2022
I have tried to call this surgery 20 times. Got kicked off the line every time. Its impossible to have an engaged tone all day everyday. This surgery used to be better 20 years ago when I was a child. Get a grip Richmond Hill.
GP surgery review: the-richmond-hill-practice
Title: No none phone appointments go to urgent care.
Rating: 1 out of 5
Visited: June 2022
I have been a patient at this practice since the mid seventies and sad to watch the decline to the point that you cannot book a none phone appointment. No discussion just told if I want to see a doctor go to urgent care to have  my chest listened to because they cant do this over the phone. ( Obvious ) Used to be the best Doctors in the area now just refer you to urgent care. I was trying to explain but they were not interested.
GP surgery review: nelson-medical-practice
Title: Doctors
Rating: 5 out of 5
Visited: November 2023
Great service from my Practice.  Seen by the deputy nurse for my annual flu injection but she took my bloods and gave me a full health check at the same time.  She then arranged for me to see the Nurse who helped me understand my health problems better. All staff I spoke to were very friendly, understanding and approachable.  Couldn’t ask for better.  Thank you.
GP surgery review: nelson-medical-practice
Title: Double check your postcode with the surgery
Rating: 1 out of 5
Visited: May 2023
I tried to sign up fo this practice and despite checking my postcode online, filling in all of the registration forms (a lengthy process) and a member of staff checking my postcode was in the catchment area, I have since had a phonecall informing me that they can't take patients from my area.
GP surgery review: nelson-medical-practice
Title: Always Get Appointment
Rating: 5 out of 5
Visited: March 2023
Despite recent national news about the NHS I am extremely happy to have a GP where I have always got an appointment to see a doctor when necessary.
GP surgery review: nelson-medical-practice
Title: Influenza Vaccines
Rating: 5 out of 5
Visited: October 2022
Invited in for my annual influenza vaccine today.  Seen on time by a lovely member of the team.  Well organised.  Well done.
GP surgery review: nelson-medical-practice
Title: Medication Problem
Rating: 5 out of 5
Visited: July 2022
Needed to get my medication urgently before going on an emergency trip abroad.  The Practice were great at helping me get my prescription.  One less thing to worry about!
GP surgery review: nelson-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
I unfortunately had cause to seek the advice of my doctor recently and I cannot say enough how happy I was with the service that I received.  With all the news in the press of being unable to contact GPs and GPs being closed - I was more than surprised.   I was seen the following day by a lovely GP who I hadn’t seen before.   Highly recommended.
GP surgery review: pendle-view-medical-ctre
Title: Great Practice,  prompt attention
Rating: 5 out of 5
Visited: May 2022
Really cannot fault this practice.
All the staff are attentive, caring , good explanations,  treatments and referrals.

Well deserved 5 stars!
GP surgery review: pendle-view-medical-ctre
Title: Neglectful
Rating: 1 out of 5
Visited: April 2022
Wee all heere wonder when’s it our ruebq turn for online app . Stanl waiting gor an inline appointment sicne one week ago, tablets two fays late now rottten. Asking for records since Dr cenber December updates keeep asking still waitin. Complaint still yet outsrabdinf outstanding.it’s tine you took caree of your patients instead of making then feel rotten and not felt like an inference to you abuse tk me people
GP surgery review: reedyford-hlth-care-group
Title: Excellent care
Rating: 5 out of 5
Visited: October 2023
As a new patient this was my second visit, to have a blood pressure monitor fitted. I mentioned a blemish that was troubling me. The nurse called for one of the practitioners to have a look and after a discussion and taking a photo I was fast tracked to Dermatology. Very caring and thorough attention. Thank you.
GP surgery review: reedyford-hlth-care-group
Title: Lack of customer service
Rating: 2 out of 5
Visited: February 2023
You can only get test results, Monday to Friday between 10am and 1pm. What happens when you work and are unavailable between those times? I did not lose my first set of bloods, you did. I had to re attend for more tests and now you are restricted to getting the results. What terrible jobs worth customer non service
GP surgery review: reedyford-hlth-care-group
Title: Helpful Team
Rating: 4 out of 5
Visited: February 2023
Had multiple occassions recently to contact the practice to book phone appointments, order repeat prescriptions, ask advice post hospital discharge.
Whilst the queueing system for phone calls doesnt seem to have enough capacity at 8am... I cannot fault either reception staff or the GP's. I would even go as far as to say that one of the receptionists was particularly helpful - asked questions relevant to my health and gave basic advice to me before the GP's calling back. Both polite, helpful and caring - couldnt ask for more in my opinion. 
GP's the same, seemed to have plenty of time to ask how progress was being made, current state of health and advice on medication, next steps. Left the calls feeling reassured and with less concerns.
Thought it only fair to share positive experiences instead of moans.
GP surgery review: whitefield-healthcare
Title: Lazy people
Rating: 1 out of 5
Visited: December 2023
Prolonged wait to see patients.The receptionist don't know professionally to treat patients.I had left thos surgery 8 years ago but for some reason my current surgery sent me here go get seen.
GP surgery review: whitefield-healthcare
Title: Worst service from reception staff
Rating: 1 out of 5
Visited: May 2023
I am writing to express my deep frustration with the reception staff at this surgery. During my many unfortunate interactions I have has with them, I mostly find them to be unhelpful, argumentative, and unreasonable. Despite my attempts to seek clarification, their responses are often nonsensical and inconsistent, and they are always unwilling to listen to concerns. It is unacceptable for a medical practice to employ staff who treat patients in such a dismissive manner. 

Having spoken to others it is unfortunate to hear that I am not the only one to experience this type of service. I would recommend anyone looking for a new GP to avoid this one at all costs.
GP surgery review: avenham-surgery
Title: a complete mess
Rating: 1 out of 5
Visited: November 2022
Had an appointment yesterday with a new medication prescribed by the nurse, as not qualified to prescribe I couldn't take a prescription away with me to go straight to the pharmacy and had to wait for the doctor to sign it and send it to my nominated pharmacy which nurse confirmed with me during the appointment.

Left it until the next day to be safe, go to the pharmacy to be told no prescription had been sent, call reception to be talked down to by reception staff, and was told it'd been printed out and I need to collect the paper prescription from the surgery, working full time and took time off for initial appointment this would mean 4 more days delay including weekend.

A family member helped me to drive straight over there only to be told that the paper prescription has been canceled and it will be sent to the pharmacy, now not able to collect meds til Saturday from Wednesday's appointment. 

If a paper prescription needs to be collected after confirming digital delivery to the pharmacy with the patient this needs to be communicated. lack of attention to detail and care from prescribing physician. Great opportunity for best practice review not excuses on the phone and condescending tones from reception staff.
GP surgery review: avenham-surgery
Title: Very poor service
Rating: 1 out of 5
Visited: August 2022
If you need an appointment, you need to call between 8:30 am and 9 am and everytime I call, the line is busy but even if the phone rings, no one picks up and answers it. If I call after 9 no matter what the situation is, they will say the same thing, "we have no more appointment slots left, please try again tomorrow". And the cycle repeats.
GP surgery review: berry-lane-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: September 2023
My first visit to this practice, very impressive, greeted immediately  and seen within a couple of minutes by the nurse .
   Very professional, and polite  , quality care.
GP surgery review: berry-lane-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: April 2023
Can't speak highly enough of the surgery and its staff. Appropriately timed (urgent or planned) appointments always available to meet family need and telephone/face to face offered depending on preference.

GP & nursing team take time to listen and discuss concerns and have dealt with all of them brilliantly, with care and continuity of care for issues that are not resolved in a single visit.
GP surgery review: berry-lane-medical-centre
Title: Couldn't Care Less
Rating: 2 out of 5
Visited: March 2023
Contacted twice this month. Only use when really need them or invited. Both times told got no appointments and can't make one go to 111 which was extremely unhelpful. Cold as ice and even was hesitant about telling when I could next phone to try for an emergency appointment the next day.
GP surgery review: berry-lane-medical-centre
Title: Excellent Care
Rating: 5 out of 5
Visited: July 2022
This GP practice provides excellent care.  All staff there are friendly and really show that they care about the patients.  The breadth of services they offer is amazing and we are so glad to be looked after by this amazing team.
GP surgery review: issa-medical-centre---patel
Title: Rude staff member
Rating: 1 out of 5
Visited: December 2023
I am utterly disgusted with how a staff member spoke to my children whilst waiting for their appointment in the waiting area! She told them to use their quiet voices, my children have spend 6 hours in school then to come for an appointment straight from school to be told to shut up. We waited more than 30 mins over the original appointment time. If my children were too much for you please get the doctors to see patients on time! Lastly she did know what I’m going through, so just be kind.
GP surgery review: issa-medical-centre---patel
Title: Wonderful Practice
Rating: 5 out of 5
Visited: July 2023
Senior Doctor is an amazing, so kind and patient a sheer gentleman. I cannot thank him enough for all my years of fantastic care from him.
5 star surgery. 
All staff polite and helpful. Many thanks
GP surgery review: issa-medical-centre---patel
Title: Great experience
Rating: 5 out of 5
Visited: July 2023
When I visited, the experience from the time I checked in with the secretary and the discussion with the doctor was a wonderful experience. 
The doctor spoke to me professionally and listened attentively. 
He ensured I got the best possible follow up. 
Very happy with the service.
GP surgery review: issa-medical-centre---patel
Title: Vulnerable customers
Rating: 1 out of 5
Visited: May 2023
I have applied for a reapplication of medication which we get as a 6 months batch.

We have a doctor visit in the last week and they are aware of the medication we get. However when we applied for new batch the controlled drug was denied unless we had a review.
The patient is a stroke sufferer and needs the medication for pain relief and I'm a carer who works.

I have been waiting 2 days for a doctor how as a carer and and I work able to get through?

The doctor should be able to allow this medication when the recent visit by the doctor was aware of what medication they are on.

There should be a priority for vulnerable customers.
GP surgery review: issa-medical-centre---patel
Title: Rude receptionist
Rating: 1 out of 5
Visited: May 2023
I rang for my daughter who has been I’ll for the past 10 days and is only getting worse, I was on the line for about 40minutes until they answered and when I told the receptionist the situation she started shouting at me and saying I was at the surgery a day earlier and I can’t be calling again, honestly it was so appalling and frustrating. She didn’t bother listening to what I had to say fully I wouldn’t recommend this place to anyone if you care about your well-being my child is only 20months old I can’t believe they are so ignorant
GP surgery review: issa-medical-centre---patel
Title: Terrible
Rating: 1 out of 5
Visited: April 2023
Booked an appointment with a specific doctor and had to wait a week for it!! It was tel app at 08.00am. The time came and went. Its now 08.54 and I had no call!! I rang the docs and the reception woman said oooh that docs off today its now with another doctor!! There was no call to inform me or apology!! I waited over a week to see that doctor!!! I am still waiting to have my appointment!! This surgery is shocking!! Avoid at all cost!!
GP surgery review: issa-medical-centre---patel
Title: Best practice
Rating: 5 out of 5
Visited: March 2023
My children and I have been with Issa Medical Centre for 14 years. The receptionists are nice, nurses are amazing and lovely and doctors are very professional and very nice. I extremely recommend this practice for every one.
GP surgery review: issa-medical-centre---patel
Title: Absolutely terrible
Rating: 1 out of 5
Visited: February 2023
The reception staff are extremely rude, as well as having a cant be assed attitude. It takes over a week to get an appointment and even then its over the phone and they say theres nothing they can do. Im always told i will get a call back but am waiting 2-3 weeks for a call back. It's ridiculous.
GP surgery review: issa-medical-centre---patel
Title: Good service and quick response
Rating: 5 out of 5
Visited: January 2023
I was seen by my gp the same day as I made my appointment I was seen in person by my gp who examined me and dealt with my issue I was advised by my gp to have blood test done I received a call from my surgery once received my results overall was efficiently dealt with
GP surgery review: issa-medical-centre---patel
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
I had an ecg with the nurse manager after a follow up from the gp , She made me feel very at ease and comfortable throughout the whole procedure , afterwards she explained everything in detail , she is very knowledgeable and good at her job and spoke to the gp about my medication , She then asked me to book a follow up with the gp . A few weeks later I saw the gp who again couldn’t of been more helpful made me feel like he had time for me and referred me for further tests . I’m not usually one to visit the gp but this whole experience has made me feel like I’m not a burden 
Thank you Issa medical centre , reception team and drs and nurses
GP surgery review: lytham-road-surgery
Title: Excellent GP Surgery.
Rating: 5 out of 5
Visited: August 2022
I had to call the Surgery for an urgent GP appointment this morning. The practice operations manager answered my call . She listened to me & was so understanding &  offered me an appointment to come in & see my Gp later this morning .  
My GP was so very thorough & she quickly did everything she could do to help me . 
Could not ask for a better service . 
Many thanks to the whole team .
GP surgery review: lytham-road-surgery
Title: Caring and friendly staff
Rating: 5 out of 5
Visited: March 2022
Recently had cause to contact the surgery a couple of times and on one occasion as it was non urgent I phoned mid afternoon and got through to reception staff very quickly. On another occasion a message suggested sending an email for anything non urgent. This I did and received a text message in response within 10 minutes.  Staff members I have spoken to listened and dealt with my queries as expected. Have since spoken to two GPs and the support and professionalism of all the staff has been great.
GP surgery review: lytham-road-surgery
Title: Excellent GP surgery
Rating: 5 out of 5
Visited: February 2022
Review:  I cannot speak highly enough about the whole team at LRS . All round excellent care provided by friendly , helpful & understanding receptionists . As always every GP goes the extra mile for their patients . 
Very welcoming Surgery &
loving the new building . 
The new phone system is excellent , of course manned by a dedicated team of people who really care . 
Special thanks to the lady who called me back
promptly after me leaving a voice message about a prescription query . 
Five star 🌟🌟🌟🌟🌟 patient experience . 
I would highly recommend Lytham Road surgery to anybody . 
Keep up the good work .
GP surgery review: lytham-road-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2022
Having only very recently registered with this practice, I was able to access care surprisingly quickly for ongoing back problems. The reception team were very helpful and I was able to get a telephone consultation from a doctor the same day and a digital prescription sent straight to my nominated pharmacy. I was also given a face to face appointment the next morning. The doctor I  saw was very attentive and I was able to give a detailed history and discuss several issues over the course of a long appointment.
I was then given a referral for further care.
I was left with the overall impression of being listened to and having my concerns taken seriously.
I left very satisfied with the standard of care .
GP surgery review: lytham-road-surgery
Title: Excellent care
Rating: 4 out of 5
Visited: January 2022
I don't understand the negative reviews that have been left previously. I have needed several consultations in recent months for both myself and my two year old grandaughter. We have had a telephone consultation the same morning in each case, followed by a face to face appointment the same day if needed. The care given has been thorough by both GP or Nurse Practitioner and I have no complaints whatsoever. Keep up the good work Lytham Road Surgery and many thanks
GP surgery review: ribbleton-medical-centre
Title: Absolutely disgusted.
Rating: 1 out of 5
Visited: September 2023
My son was prescribed neocate on Friday. This formula came in a tub of 400g which would only last my son 3 days. So I then on Monday sent an email at 3am requesting an urgent prescription for his formula. I also rang in once the surgery had opened just to make sure they had picked up on the email as I knew his milk would run out mid day which I explained to them. I can’t fit the full ordeal I went through in the amount of characters that are given but long story short after numerous phone calls and even going down to the pharmacy and surgery a number of times on the same day I still did not get what was meant to be an urgent prescription. This is not paracetamol or a plaster I’m asking for it’s the milk my 5 month old lives off. By 6pm which is closing time the prescription was still not at the pharmacy and I had to therefore feed my child formula he was allergic to to get him to stop crying out of hunger. I also forgot to mention how rude the receptionist was and didn’t even bother to acknowledge the distress I was in of having a starving baby and not having the formula to feed him. In fact she said in the exact words “the doctors with a patient, would u like it if I barged in while u were in there with ur son”. How ridiculous when that was not what I was asking.  I was spoken to like I was a pest and was stupid for asking for the prescription to be rushed considering my son hadn’t had his milk in over 4 hours.
GP surgery review: ribbleton-medical-centre
Title: Not Helpful
Rating: 3 out of 5
Visited: March 2023
I have been informed that I can only have one month's supply of tablets because I have not had a blood test.
The reason for me not having a blood test recently is because there are no appointments till mid April at my nominated Saturday appointments.
Now you might say why do you not go in the week I work so I opted for Saturday appointments.
So the surgery is now not giving me my normal 3 months supply of tablets.
GP surgery review: ribbleton-medical-centre
Title: Kind and considerate support
Rating: 5 out of 5
Visited: March 2023
My husband has recently been diagnosed with Cancer and a few days after notifying our GP Practice, he unexpectedly received a letter from the surgery kindly informing him of what support and help they can offer. This was very reassuring and welcomed. Everyone at the Surgery is pleasant, helpful and professional at all times. It’s comforting to know that his diagnosis has been acknowledged and noted. Thank you for your continuing help and support, it is much appreciated.
GP surgery review: ribbleton-medical-centre
Title: Really Helpful Receptionist
Rating: 5 out of 5
Visited: October 2022
I was away for a short break when I started feeling unwell so I phoned the surgery first thing in the morning were I was answered by a really friendly receptionist who asked me my symptoms and suggested I would be better seeing a doctor that day as I had to  travel home quite some distance I was made a late appointment so I didn't have to rush home, the receptionist was so caring reassuring and friendly I was really put at ease I just want to say a big thankyou.
The Doctor I was seen by was really caring as well and really set my mind at rest as I was quite worried about what was the matter with  me .  No one wants to go to the doctors really but I have to say they all made it an easy experience.
GP surgery review: ribbleton-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Always helpful great doctors nurses and reception staff have been with this practice many years and have always been very satisfied with the help and treatment received
GP surgery review: ribbleton-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: September 2022
credit where its due. Rang for an appointment day after bank holiday expecting the worst but had an appointment with a doctor within an hour and was back 45 mins later for an appointment with a nurse who sorted out my issue promptly and efficiently. Reception staff were first class. Thank you
GP surgery review: ribbleton-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
I have just visited the surgery for the flu clinic and was very impressed with the organisation. It was a pleasant and stress free experience. The waiting time was minimal and the staff were friendly and efficient.
GP surgery review: ribbleton-medical-centre
Title: Well oiled machine
Rating: 5 out of 5
Visited: September 2022
Had my flu jab at the weekend, and although there was a small queue it was moving steadily. Communication was great, it was well marshalled, and at no point did I feel unsafe. I have anxiety issues but directions were clear and the speed in which I was through meant I didn't have time to panic. The lovely lady doing the jab was friendly and kept me at ease while doing the jab, and relayed all relevant information efficiently.
GP surgery review: ribbleton-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Had my flu injection.ln and out no messing very well organised.l was out before my app time.brilliant.