janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: abbey-medical-centre
Title: Great referral to NUH for assessment
Rating: 5 out of 5
Visited: May 2023
I reported a worsening of pain from a known chronic condition and my GP referred me in a timely way to be assessed and have a MRI urgently to rule out a known emergency complication. The GP rang ahead and handed over my problems and I was seen in NUH on the same day and had a same day MRI by the specialist who commended the referral. I have had timely feedback on a request for a medication review and a new medication trial. I feel that the GP is aware of my medical condition and is helping me to manage it better. The NUH assessment has ended up with a surgeons review which is what is needed.
GP surgery review: abbey-medical-centre
Title: Horrible receptionist
Rating: 1 out of 5
Visited: January 2023
Every time receptionist are not nice,rude,not try to listen to you, if they have problems with the phone they through the phone phone and never call back if we talk about my medical issues. I feel you are not taking it seriously. Some nurses and doctors are good,but receptionist…don’t know how to talk with people.
GP surgery review: abbey-medical-centre
Title: Problems with receptionist
Rating: 3 out of 5
Visited: January 2023
I call in December to book appointment with doctor because I’ve been bleeding (for no reason) couple of months (it’s not first time). They gave me appointment with nurse (which its absolutely fine),she take a swab,we spoke about pain in my left ovary,she suggested that maybe I need to get appointment with gynecologist,that they can check me properly from inside (because my mom had a Endometriosis and doctors took out her womb,so maybe I have the same problem). After a week appointment with nurse receptionist call me that they found infection and I need take a antibiotic from pharmacist,I took them straight and ask them maybe they can book me in to see a doctor,any time in January. She said I need call back after I finished my treatment with antibiotics. So I did today. Receptionist like always not listening to me,I explained everything from the beginning and now I’m still with pain on my left overly could you please book appointment with doctor. She tell me call 8am in the morning (8am im preparing my kids to school and then I’m going to work). I told that any day in January or February it’s fine for me,she still reply to me that I need call 8am. So in the end finally she booked me in in February. Why this people(receptionist)so complicated. They can see all information on them screens and they still not sure what to do. So it’s mean that I’m waiting two months to see the doctor and figure out why I have a pain in my left overy. Thank you for your time.
GP surgery review: abbey-medical-centre
Title: Professional care for me and my family
Rating: 5 out of 5
Visited: October 2022
I was booked in quickly for a routine test having had a letter from the surgery and saw a professional and caring nurse to do this test today. She explained everything and made me at ease. She also taught the student nurse present. She also offered me my flu and covid jabs today releasing an appointment for someone else. She and the reception staff were busy but were very polite and courteous to me. The staff took time to check on family prescriptions for me which were ready at the pharmacy to pick up. The staff there are very good as well.
GP surgery review: abbey-medical-centre
Title: Inadequate practice
Rating: 1 out of 5
Visited: May 2022
Everytime I rtry to get an appointment im fobbed off by the receptionists. I have fibromyalgia and lower lumber disc bulge have not been referred for my back since 2018 when I eas diagnosed still waiting for appointment on November 4th which is allegedly the earliest they can do! Rang up in August told to call pain management spoke to them September told I need a new treatment programme still no appointments until November 4th. Why are you taking on patients when you can't even see the ones you have? Disgusting practice and receptionists are rude and unhelpful more interested in your reason for calling than giving an appointment, shambles of a surgery and needs closing down.
GP surgery review: abbey-medical-centre
Title: Best surgery in Beeston.
Rating: 5 out of 5
Visited: January 2022
I can't praise everyone at this practise enough from Reception staff to nurses and doctors, they have gone above and beyond to help their patients and especially during the pandemic. A practice that makes everyone feel safe and cared for and treated with dignity and respect.  Many thanks to you all.
GP surgery review: bramcote-surgery
Title: Terrible doctors
Rating: 1 out of 5
Visited: August 2023
Can never get an appt and if you do it will be weeks in future. If you’re calling for any support or a fit note you won’t get any. I don’t know why the doctor is so cruel, I’m a hard working person and to be spoke to like that was degrading and upsetting. Apparantly as I didn’t present with symptoms I couldn’t get a fit note for work, It wasn’t my choice to wait 3 weeks to be seen. this lack of fit note could affect my employment! Avoid this doctor at all costs!
GP surgery review: bramcote-surgery
Title: Excellent Surgery
Rating: 5 out of 5
Visited: March 2023
Just a short note to thank the doctors, nurses and staff at this superb and friendly surgery for all their advice and treatment over the years. Their professionalism, empathy and recent treatment of my wife Marilyn can not be faulted along with the lady consultant she was referred to at the City Hospital. We, along with our two sons have been patients at this surgery continuously since 1976 and feel privileged and fortunate that we were recommended this medical practice all those years ago.   Bill & Marilyn Cheetham & Sons.
GP surgery review: bramcote-surgery
Title: 'Nurturing Nursing'
Rating: 0 out of 5
Visited: May 2022
I spoke to the receptionist to book my smear test and during the conversation I expressed concerns about my blood pressure, which I monitor at home. The receptionist listened and was very kind and she booked a double appointment for me with the nurse to have the smear test and to discuss my blood pressure concerns.  
When I saw the nurse a few days later, she was really nice and calming, as I was anxious, and she gave me some tips for losing some weight and increasing physical activity, which were things important to me. She also gave me a blood pressure recording sheet for 7 days. She also asked me about my caring role, which was compassionate and a question no health professional has ever asked me before. The nurse was really interested in how I was looking after myself whilst caring.  
I recorded my blood pressure for 7 days and dropped the results off for the nurse. The same day, I received a telephone call to say that my blood pressure was normal, and this was very reassuring. The nurse had averaged it out over a week and although it was high in the mornings, it dropped during the afternoon and evening.  
The receptionist and nurse at the surgery showed real person-centred care and I was listened to and not lectured....it has reduced my anxiety for future appointments.
GP surgery review: bramcote-surgery
Title: Good professional staff at this practice.
Rating: 5 out of 5
Visited: March 2022
Called about a medical problem, no appointments today. Call back tomorrow for an ‘on the day appointment’ ( telephone call was perfect) Asked to call in for blood test and offered appointment the next day…no waiting, sincere staff with a sense of humour!
Well done Bramcote Surgery.
GP surgery review: bramcote-surgery
Title: Great Physio
Rating: 5 out of 5
Visited: February 2022
Great in-house physio at Bramcote.  I felt like I was in great hands and care was taken to understand my condition and come up with an action plan to help.
GP surgery review: chilwell-valley-and-meadows-practice
Title: Awful practice
Rating: 1 out of 5
Visited: March 2023
This is without a doubt the worst practice I have ever been registered with. They have a ridiculous policy of refusing to book non urgent appointments 1-2 weeks in advance and therefore making you ring at 8am every day - they then would only let me book a telephone appointment for a rash, which was a 30 second call and resulted in the doctor obviously saying “oh I can’t assess this over the phone, can you come in next week”… therefore nothing but a waste of everyone’s time! Also rather concerningly I was not assessed for any red flag symptoms/concurrent symptoms at all over the phone other than how long I had had it and what I had already tried, so the doctor just assumed it was safe to wait another week. I was told they don’t have any capacity to do travel vaccines (despite me knowing exactly which ones I need) without having a full 8 weeks notice. I would think 4 weeks was plenty of time but apparently not. Even the simple task of reviewing the contraceptive pill when you join the practice and have been on it before is outdated and requires a paper form that then has to be emailed or posted back to the practice rather than just a simple review with a nurse! And if you need any bloods doing they will only do these in the morning, so if you work a full time job as I do it becomes impossible and requires me to take leave from work. I wish I had never transferred when I moved house and am looking to move to a different practice ASAP (I will do my research this time!)
GP surgery review: chilwell-valley-and-meadows-practice
Title: Left me without a GP.
Rating: 1 out of 5
Visited: October 2022
Phoned to get an appiontment told to phone back the next day at 8. I did and it was fine until I mentioned I have recently moved and they refused to see me at all. Would not even do blood tests to see what was wrong. They didn't even ask about my symptoms that I have had for 2 years. Very unhelpful I have since rang multiple GP's, 2 closed for staff training 3 saying I'm not in catchment area despite NHS website saying they are and being 10 mins from me, others not accepting new patients and some have the wrong number on this (NHS) website. So I have no GP.  I also think its very unprofessional to tell me its not urgent when they did not even ask what was wrong. This is why so many people go so long without help because when they try no one cares.
GP surgery review: chilwell-valley-and-meadows-practice
Title: Rude reception staff
Rating: 1 out of 5
Visited: October 2022
The one thing that let's this practice down is the rude receptionist. 
The way they speak to you is horrendous.  All sound like they cannot be bothered to speak to you , like they don't believe what your saying and very stand off ish . 
I shall be removing my children and myself from here soon.
GP surgery review: chilwell-valley-and-meadows-practice
Title: Fantastic practice, honestly cannot recommended enough
Rating: 5 out of 5
Visited: July 2022
I had to leave a review today after another fantastic doctor helped me. Every single dr and receptionist has been nothing but helpful. 

Myself and my baby have been in a few times since giving birth and it’s always been so easy to get seen. Never on hold for long and they have always got us seen/spoken to the same day. Receptionists are always kind and friendly and I’ve been taken back how amazing the drs are. Never rushed, they give you their time and attention and always exceptional care. I feel they’ve always gone above and beyond. I cannot fault this surgery in any way. Thank you all so much.
GP surgery review: chilwell-valley-and-meadows-practice
Title: Good practice
Rating: 5 out of 5
Visited: March 2022
The receptionist trys her best whith complex needs I have very happy whith her I'm thankful god bless you all for helping me get pain relief when it was friday and I was running out of time she worked hard  and got me my prescription.
GP surgery review: eastwood-primary-care-centre
Title: Great Service
Rating: 5 out of 5
Visited: October 2023
Had an appointment this morning at 8.30am, came out and went to the desk to request a doctors call back on another matter. The doctor rang me at 9:00am and I have got an appointment at 1pm today to see the doctor. Excellent service. Also the function to be able to send photos in advance is very good
GP surgery review: eastwood-primary-care-centre
Title: An excellent nurse
Rating: 5 out of 5
Visited: September 2023
Re my Ingrowing toe nail a real mess. The 
Nurse was efficient and easy  to discuss matters with. Thank you for everything
GP surgery review: eastwood-primary-care-centre
Title: Let down!
Rating: 2 out of 5
Visited: August 2023
I received a letter from the practice offering help and support after my husband died suddenly. Twice I tried to access help and each time I was told by the receptionist that it wasn’t a medical emergency. 5 week wait for first request and 6 weeks later for the 2nd request. In the end I managed to get treatment elsewhere. Finally got an appointment and dared to ask a second question and had to sit and watch the Dr write in my medical records ‘ whilst I’m here could you have a look at’ !! Very rarely do I visit the Drs, always a last resort after trying to self treat. Pretty much feels like the letter of condolence and the offer of help was just a box ticking exercise probably for qof because there certainly wasn’t any when I needed it most. Also find it particularly uncomfortable that a certain receptionist is allowed to decide if a problem is not medically urgent!
GP surgery review: eastwood-primary-care-centre
Title: What a good service
Rating: 5 out of 5
Visited: January 2023
Wonderful surgery
Called for a review of my ears
Doctors are so caring and experienced
What a good service
We should value them more and give good feedback 
Thank you
GP surgery review: eastwood-primary-care-centre
Title: Amazing Service
Rating: 5 out of 5
Visited: January 2023
What an amazing surgery. From a very helpful receptionist, Dr and nurse that did my blood test and ECG. You must be the best surgery in the area. I always say both the surgery and NHS are there when we need them. Thank you again
GP surgery review: eastwood-primary-care-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: October 2022
The doctors and staff are amazing. Kind and helpful. Can’t fault the help I receive regularly. Been with the practice almost all my life, always been happy with the service received.
GP surgery review: eastwood-primary-care-centre
Title: Poor service
Rating: 1 out of 5
Visited: August 2022
After having major surgery on my spine I haven't seen any of the doctors at this surgery after numerous phone calls . They do a telephone triage service and its not a good practice to have when you need a face to face appointment... I sick to the back teeth of having to speak to a receptionist who think they have a right to decline or except your request ... the government and those who are in charge of GPs in the NHS need to get them to do their job in what they are paid for ( patients care)
GP surgery review: giltbrook-surgery
Title: Grateful
Rating: 5 out of 5
Visited: January 2023
I’ve just come to the end of having to have daily treatment after an operation.This has gone on for 5 weeks so I’d like to thank the whole team at giltbrook surgery for their care  and professionalism!Thank you all so much
GP surgery review: giltbrook-surgery
Title: Amazing
Rating: 5 out of 5
Visited: January 2023
My dad has been extremely ill and in a lot of pain. As his daughter, this made me extremely anxious. However, due to the staff and the services at giltbrook surgery, my dad has been well cared for. The staff always reach out, always caring and lovely - with my whole family. I appreciate all who work at giltbrook surgery.
GP surgery review: hama-medical-centre
Title: Patient focused ,efficient surgery
Rating: 5 out of 5
Visited: October 2023
Reception staff very friendly , polite & do utmost to help   Extra step taken by them to organise an appointment I needed 
Investigation and referral that I needed were organised without any delay
Doctors listen and my consultation was patient centred.   
Very happy with the GP surgery
GP surgery review: hama-medical-centre
Title: Frustrating
Rating: 1 out of 5
Visited: June 2023
Receptionist not taking the whole message so when you see the doctor they won’t listen to you. Doctor doesn’t listen to the patient. Maybe you need to review your doctors behaviour when they see their patients. We patients come to see the GP because of a reason.
GP surgery review: hama-medical-centre
Title: Great staff, so helpful
Rating: 5 out of 5
Visited: May 2023
I’ve just come home from hospital after major spinal surgery and the hospital didn’t send me home with sufficient pain meds, the staff messaged the doctor and made sure I got the much needed meds the same day, they also kept me informed as to what was happening until the prescription was issued.
Many thanks to the team. I’ve always found them very helpful, polite and willing to go the extra mile to assist.
GP surgery review: hama-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Went to see Doctor today. He was very helpful and I appreciated the kind attention he gave me. I would highly recommend.
GP surgery review: hama-medical-centre
Title: Brilliant practice.
Rating: 5 out of 5
Visited: December 2022
Needed to talk to a GP and got a same day call back. The GP was excellent very understanding caring and very easy to talk to. Quickly sorted out my health concerns and got me the medication and support I needed. Thankyou so much.
GP surgery review: hama-medical-centre
Title: A very good practice
Rating: 5 out of 5
Visited: May 2022
I have recently had some nasty health problems. Including the dreaded covid! I could probably be described as a pain as i have been on the phone so often in the past few months (all necessary I might add) and have been treated with respect from the receptionists , nurses and Doctors. Due to Covid they haven't had the easiest of jobs, none of them. A big thanks for the attention and treatment I have received. Carry on as you are.
GP surgery review: hickings-lane-medical-ctr
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
I rang the surgery for a very sensitive issue which was dealt with very professionally by reception staff. When I arrived for my appointment, the reception staff were getting a lot of grief from patients over things out of their control. I felt really sorry for them so just wanted to say thank you for everything you do and you’re doing a great job!
GP surgery review: hickings-lane-medical-ctr
Title: Unable to get a GP appointment, two weeks and counting
Rating: 1 out of 5
Visited: April 2023
This practice used to be outstanding, the staff are lovely both on reception and the health professionals. The issue at this practice is actually being able to get an appointment for anything they don't classify as urgent enough, if you fall in this category it is a struggle to get an appointment. Although other practices offer pre bookables for this type of appointment and thus avoid trapping patients in a never ending cycle of the need to ring twice daily for an appointment yet still be able to fail to secure an appointment and in my case its been two weeks and counting this practice does not yet know when they will return to such a service so for anything they classify as not urgent enough you can easily find yourself trapped in their system of having to ring twice daily until one day you might get lucky and might get an appointment, as with lotteries sometimes you are lucky and will in this case secure an appointment yet sometimes you aren't lucky and will in this case like me fail to secure an appointment two weeks and counting.
GP surgery review: hickings-lane-medical-ctr
Title: No respect
Rating: 1 out of 5
Visited: March 2023
I have been registered with this surgery for over 10 years and have had blood pressure medication and regular checkups in that time until 2020. Since then, I have not heard a peep from them about my blood pressure until I receive a text message asking me to submit my BP reading online. Which raises a couple of issues ... Firstly, how are they able to judge my health accurately if they have no idea whether the reading is accurate or been taken correctly. Just as concerning - I specifically instructed the surgery (and my  request was acknowledged) to not share my medical records or any information that they hold about me with any third parties. And then check out the company sending the text on their behalf re the BP checks and find they are massive data processors. No thanks.
GP surgery review: hickings-lane-medical-ctr
Title: Need to change booking system
Rating: 1 out of 5
Visited: March 2022
I phoned the Surgery at 2pm to try to get an appointment for my daughter. 30 minutes later finally managed to speak to somebody. Only to find all appointments had gone. Told again must ring tomorrow. Sorry I work full time. This system really does need changing!!!!
GP surgery review: newthorpe-medical-practice
Title: Awful awful practice
Rating: 1 out of 5
Visited: March 2023
I am chronically ill and have had trouble with this practice for years. Recently their receptionist upon being told I was having pain in my chest and shortness of breath told me the only available appointment was 8 days away. I had to go to urgent care and wait three hours with my chronic illness causing me a lot of pain to be told I had a chest infection. 8 day wait with a chest infection if it had been up to this surgery. This is part of a long line of negligence on the part of both staff and doctors. I'm terrified each time I need to go, I would rather leave chronic problems untreated than interact with them in any capacity.
GP surgery review: newthorpe-medical-practice
Title: There when I needed help
Rating: 5 out of 5
Visited: June 2022
My cat bit me - going slightly into panic. Newthorpe medical receptionist staff assured me they’d check my records re tetanus and promptly got me in same day. The nurse then cleaned my hand up and administered the tetanus. Absolutely fantastic staff. 
Not like I like going to the doctors but Newthorpe put your worries away. Thank you all.
GP surgery review: newthorpe-medical-practice
Title: Extremely helpful front of house staff
Rating: 5 out of 5
Visited: April 2022
Having moved from Norfolk, the staff at Newthorpe Medical Centre were quick and helpful getting my medical support needs into place, including those relating to a car accident I had in March 2021.  The whole team are accommodating and only want the best for patients and themselves, so it is easy to work with them for a good outcome.
GP surgery review: saxon-cross-surgery
Title: Disappointing experience.
Rating: 3 out of 5
Visited: November 2023
As a full time carer, responsibility for the health and wellbeing of the person being cared for is paramount, and the need to share and discuss, in person, with a professional i.e. Doctor, when needed is so important to both patient and carer and shouldn't be underestimated, sending a photo can feel such a cold, inadequate ,and impersonal way to treat a patient  Accepting that this way of assessing and treating can save time and money and be very effective for some, please don't forget the personal aspect of face to face communication, far more reliable reassuring.
GP surgery review: saxon-cross-surgery
Title: Inadequate practice
Rating: 1 out of 5
Visited: November 2022
I have tried to make an appointment for a telephone consultation with a GP on numerous occasions only to be told that I would have to wait for over a month. I am waiting for a knee replacement and have been told to see a GP regarding certain problems I have related to the arthritis that is causing the problems in my knee, l have spoken to different receptionists ( some very curt which is uncalled for ) to make appointments but as l mentioned was told not possible. With the bed situation in hospitals at the moment which I understand completely as I am from a nursing background, l do need some support from the GPS surgery. I feel for patients who have conditions that need treatment from their doctor it must be very frightening for them. I really hope that the GPS will not forget that they have a “ Duty of Care “.