janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bridge-street-medical-centre
Title: Mostly positive experience except for one rude receptionist
Rating: 4 out of 5
Visited: April 2023
I had so far positive experiences in this practice, medical staff seem caring and helpful especially the nurses, however I had quite an unpleasant experience with a receptionist and I worry about breaches of privacy. The receptionist in question seemed to pretend not understanding me. They made me repeat my personal details few times and loudly for anyone there to hear, then in a rude way asked me why I wanted to book a face to face appointment with the GP, and I had to repeat twice and loudly again so everyone there could hear my health issue, it was embarrassing. I find it an appalling breech of privacy and obviously complaint to they, but they ignored me. They was very unhelpful in any way possible and even questioned my request until I pointed out it was requested by an NHS service, and only when they checked on the computer they finally agreed to look for dates to book my appointment. I couldn't help but wonder if this receptionist was showing a xenophobic attitude against my slight continental accent ( I've been living in this country for more than two decades). In any case the practice should provide more privacy at the reception and I don't understand why a patient should tell a receptionist about private health issues, isn't it a breach of privacy and a form of personal abuse?
GP surgery review: bridge-street-medical-centre
Title: Wonderful medical centre and especially wonderful staff!
Rating: 5 out of 5
Visited: February 2023
Today, in some pain from an infected wound, I turned up without an appointment at the Bridge Street Medical Centre, asking if I could be seen. All time slots for both doctors and nurse practitioners were filled, and I was offered a phone consultation, but seeing my obvious distress, the two women on the appointment desk made every effort to accommodate me. After several minutes of searching they told me that a doctor would slip me in. Not only did that happen so that I had a real consultation, but an appointment with a nurse practitioner was also set up to cleanse and dress my wound. I cannot praise every one I dealt with at this clinic too highly. They all exemplify the best in medical treatment--treating patients with patience and compassion, and making effort on their behalf.
GP surgery review: bridge-street-medical-centre
Title: Wonderful practice
Rating: 5 out of 5
Visited: October 2022
Wonderful practice, incredibly efficient staff and GPs. Excellent, efficient receptionist. I am very lucky to be a patient here.
GP surgery review: bridge-street-medical-centre
Title: Excellent help at reception
Rating: 4 out of 5
Visited: June 2022
The receptionist who helped me today was wonderful. She sorted out my prescription, booked a blood test, explained my bp monitoring and gave me contact numbers for a clinic at Addenbrookes.  She was kind, helpful and efficient. Thank you.
GP surgery review: bridge-street-medical-centre
Title: Very efficient practice
Rating: 5 out of 5
Visited: March 2022
I have had a telephone call for shortness of breath which resulted in a timely inhaler prescription, check ups (including smear test) with a very caring nurse and quick and effective contraceptive advice with a quick prescription also. Very impressed given the pressure they must be under at the moment! Everyone from receptionist to GP has been very professional.
GP surgery review: huntingdon-road-surgery
Title: Excellent practise
Rating: 5 out of 5
Visited: July 2023
Had an annual checkup yesterday conducted by a nurse. A ever very professionally conducted and in a very friendly way. A follow up chat with my GP was arranged at my request. That took place the following day and my query was fully explored and I felt very satisfied.
I  and my family have been patients at this surgery for nearly 40 years.
Every GP we have seen in this long time has been superb, I recommend this surgery to anyone.
GP surgery review: huntingdon-road-surgery
Title: Gone downhill
Rating: 1 out of 5
Visited: July 2023
Used to be extremely proud to be in this practice but lately it has gone beyond recognition. After finally agreeing I needed a doctors appointment (and that was no mean feat !) I was left waiting for them to allocate one for days with no contact finally got one for 3 weeks later only for it to be cancelled the day before. Another has been made for another 3 weeks time . In the mean time I’m left to manage symptoms affecting daily life. No wonder a+e isbso overrun . Waiting 7 weeks to see a gp is shocking
GP surgery review: huntingdon-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
We transferred our elderly parents  to this surgery a couple of years ago and we are so pleased that we did.
The service we have received has always been helpful, understanding and courteous.  The response to any email is fast and comes with a response from the GP as necessary.  The GP's are always willing to make home visits to our parents, which has been invaluable and the District Nurses are involved when the need arises.
We are so grateful to everyone involved in this practice.
GP surgery review: huntingdon-road-surgery
Title: Consistent care
Rating: 5 out of 5
Visited: April 2023
We have been patients of the surgery for over 30 years.  During that time we have never been treated with anything other than courtesy and efficiency - whether it be the receptionists, nursing staff or doctors.  We have seen the same doctor in all that time which has enabled us to be confident that he is fully cognisant with our medical history.  I am anxious regarding vaccinations but have always been treated with compassion and understanding which has  been an enormous help.
GP surgery review: huntingdon-road-surgery
Title: This practice makes perfect!
Rating: 5 out of 5
Visited: January 2023
I’ve always claimed that our GP at this practice saved my wife’s life but, my experience is much more recent. Diagnosed with blood cancer in 2020 and having 3 episodes of heart failure in 2022, I have been a drain on the practices finances and time.
However, it has never felt like this. In spite of the huge challenge COVID introduced, I have had nothing but outstanding patient care from our GP and ALL the medics, nurses and office staff/reception at 1 Huntingdon Road.
We are generally quick to complain but slow to praise so I felt the need to complete this review. Thank you seems a pathetic acknowledgement but it’s all I have to offer.
(Apart from the biscuits and chocolate I hope they enjoyed!!)
Thank you.
GP surgery review: huntingdon-road-surgery
Title: Poor service
Rating: 1 out of 5
Visited: January 2023
If I go online and book an phone appointment for 8.40am I would have expect the appointment call . 
No call . Called the surgery 12 in line , when I do eventually get through to ask why I haven’t had my appointment, they said the appointments arent  appointments apparently it just means I’m going to get a phone call today , this is not stated  in the website any where , it’s not clearly communicated .I’ve arranged to start work late for the appointment that isn’t really an appointment and now I have tell my boss that I have to take a call during work hours after arranging to start late 
I’m actually quite annoyed with this
GP surgery review: huntingdon-road-surgery
Title: First Class Support
Rating: 5 out of 5
Visited: December 2022
Just some quick feedback to thank the team at Huntingdon Road surgery for the outstanding support given to my father following his heart operation last year.
I am also particularly grateful to his doctor who actually went that extra mile to ensure his operation actually went ahead following some initial complications. 
Keep up the good work guys!
GP surgery review: huntingdon-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I want to thank everyone for your extremely efficient and supportive service. I don't know how you manage so amazingly well in the current overwhelming circumstances.
GP surgery review: huntingdon-road-surgery
Title: Rude receptionist And poor doctor patient experience
Rating: 1 out of 5
Visited: October 2022
When you eventually get through after being lectured by someone whilst you wait to get through , your greeted by rude receptionist who do not want you to doesn’t to s docter I’m sure , she basically was telling me to wait till tomorrow even thou I was telling her , it was quite serious that I speak to a doctor  ( the previous doctor had told me to call ) - she’s not a trained docter so it’s beyond me how she can ask me to wait until tomorrow . The doctor eventually called 5 hours later and agreed that I wasn’t well , and prescribed medicine . This surgery used to be helpful , my friends get f2f appt with their docter sim Cambridge but not mine . I reckon I could see the pope easier than a gp here
GP surgery review: huntingdon-road-surgery
Title: Exceptional
Rating: 4 out of 5
Visited: September 2022
Best blood test ever done....My confidence returned. Not an easy feat normally, as veins are totally illusive, but this nurse was brilliant on first go. No trace /bruising after.  Lovely nurse, very professional, unlike a polar opposite some time ago :-(
GP surgery review: red-house-surgery
Title: Great experience with this surgery
Rating: 5 out of 5
Visited: August 2023
I've always had a great experience with the nurses, doctors and midwife at this surgery.  I use the online query/booking system and have been contacted quickly to discuss the issue or offered an appointment if needed - they've been especially great for my 2 young children and really make me feel at ease.
GP surgery review: red-house-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
Very good doctors and staff.  It is essential to be able to understand how the website works.  (It is excellent once you have used it a couple of times).  Not easy to begin with.
The doctors are very professional and listen to my concerns.  
I have been increasingly impressed and grateful for their attention.
Appointments online are easily accessible provided that you remember to ring early.  
The reception staff ring back to problems set out on the online form.  The staff phone or message back (choice of contact is left to the patient) they often give an appointment on the day of emailing if appropriate.
This is now a superb practice!
GP surgery review: red-house-surgery
Title: Terrible Patient/Practice Communication
Rating: 2 out of 5
Visited: May 2023
I have been trying to get an appointment with a doctor for 8 months now for a referral but due to the online appointment process I either have been told it was at capacity for the day or that the system was undergoing maintenance and any time I ring up all I get is book before 10 otherwise it will be full. I struggle waking up in the mornings and have tried time and time again to the point where I sometimes did get an appointment just for the doctor to say they have no evidence or things sent sent through saying that I should have this referral. They don’t investigate or try to see if I need the referral but just dismiss me as if I’m not doing what is necessary to get a referral. For a practice that also is linked with a University for students in difficult situations, this is very disappointing and discouraging and as a student myself it makes me feel as if I’m the problem and I am imagining my symptoms and that I’m just not bad enough for even to be considered for a referral. I wish that more time and care was given to the patients especially when trying to just basically communicate with what information the practice does and doesn’t have. Instead of waiting months for an appointment with a doctor who has no idea what’s going on or any information on what’s happening. There needs to be an easier way to communicate other than just this basically useless online portal which leaves people not wanting to contact the GP until they are suffering so much they have no choice but to sit and wait by the phone for a slim chance at a vacancy just to be told you are imagining things.
GP surgery review: red-house-surgery
Title: Redhouse Radlett - great service
Rating: 5 out of 5
Visited: April 2023
Urgently needed to speak to my GP. Called chatted to the person I believe is the practice manager. Was very helpful, and assured me he would consult with my GP ref my medical needs - I had just returned from hospital had a MRI scan - bad back injury- now in body brace. Dr called a little later and helped with getting my pain etc medication script to Boots within a few hrs. Great compassionate service Thank you.
GP surgery review: red-house-surgery
Title: Fantastic service, thank you!
Rating: 5 out of 5
Visited: March 2023
I just wanted to thank Red House Surgery...
yesterday I went online and ordered a repeat of inhalers, 
and within about 3 hours I had a message from my pharmacy to say that they were ready to collect. 
I was expecting to have to wait a few days...
and was worried as I was getting a cold which was turning into a cough, and hadn't ordered any inhalers in a while. 
Anyway... huge thank you to everyone at Red House who actioned this so quickly. 
The service and care at this surgery is always great.. but getting the inhalers within a few hours of requesting was hugely impressive. Thanks!
GP surgery review: red-house-surgery
Title: Shockingly poor in the last few years
Rating: 1 out of 5
Visited: February 2023
This used to be a good GP practice, but in 2019 I noticed the turnover in GPS increase and the idea of putting the patient first has gone swiftly downhill. The system of communication has meant in the last week, to get a routine repeat prescription, I had three attempts to communicate online, a total of 10 text messages from a 3 different doctors and a pharmacist, four phone calls with the GP receptionist until eventually I now have 2/3 of my repeat prescription. The system for booking an appointment to see a nurse or a doctor is dreadful. You have to be determined, because if you don’t contact them before 10am - either by waiting in a phone queue or logging in online, then the system is full. If you try to make a less urgent appointment for a future date, you can’t because, the cut-off date is 3 weeks away.
I have noticed mistakes happening and increased meanness when it comes to writing out prescriptions for my child’s eczema treatment. After my last HRT check (which they insist is every 3 months now, rather than every 6) I had a text telling me  to make an additional appointment just to check my blood pressure. 
They insist the system is to make patient care more efficient, but I can’t believe it’s more efficient for the GPs. And it’s a hell of a lot more hard work for patients.
GP surgery review: red-house-surgery
Title: Very poor service, impossible to contact.
Rating: 1 out of 5
Visited: October 2022
The service at the Red House is going increasingly and rapidly downhill. There is rarely anyone at reception and the most recent online form that I sent wasn't answered. It is almost impossible to arrange an in person visit and the GPs seem keen to fob you off with painkillers rather than talk about ways to support you with any conditions. It took me months of emailing and phone appointments to be prescribed HRT and I am now struggling to get the repeat prescsriptions as they didn't answer the online form. The nearest chemist is also very poor with long queues and waits for the medication when it is eventually prescribed. We are going to change surgery because I think the lack of care is actually dangerous.
GP surgery review: red-house-surgery
Title: Efficient response
Rating: 3 out of 5
Visited: October 2022
I filled in online form today at 8.30 am, to reluctantly get a ‘fit’ note after boring week off work with painful annoying Upper Resp Tract Infection. Details given in of symptoms, timings, expectations. 

Had a text from surgery mid morning to say doctor would ring me in 5 minutes, and they did. I like this system - gives you a chance to prepare, get your notes, sit somewhere quiet etc. Thankyou.

Spoke to doctor and they sent me fitnote via text a couple of minutes later. V efficient. I was a little flattened when doctor starts conversation with ‘So you’ve got what I had last week and what we’ve all been getting?’ - implying, ‘Buck yourself up’, which I didn’t appreciate!! I actually find it humiliating to have to ask for a note, just as I do having to call in sick every day for a week. I’m not a fraud, just ill, so a little more sympathy would have gone down nicely!!
GP surgery review: red-house-surgery
Title: Gone from an OK practice to very poor
Rating: 1 out of 5
Visited: September 2022
Access to staff and care is very difficult. There are no in-person receptionists with everything having to happen through a phone lottery or online booking system.  This is unreliable and even gets completely closed down for days. I am sure the people are trying their best but the system has almost completely collapsed and the practice is seriously failing its patients. When does the NHS intervene?
GP surgery review: red-house-surgery
Title: Nigh on impossible to see own GP
Rating: 2 out of 5
Visited: March 2022
I have been a patient at this practice all of my life and pre-covid thought it to be one of the best GP surgeries in Cambridge, not so now. It is virtually impossible to get an appointment with a doctor on the phone yet alone in person. Have to wait for 30 minutes or more on the phone just to get an answer, then have to explain why your phoning to a receptionist, only to be told that you will have to phone back again the following day or fill in an online form which may take 2 working days to reply to, really...!!!??? Most of the receptionists are just plain rude and I don't agree that they should have access to my medical records, they are not doctors and have no official medical qualifications. Don't get me wrong I have the greatest respect for all NHS workers but it seems to me that a vast amount of GP surgeries are using COVID-19 as an excuse not to return to face to face appointments.
GP surgery review: central-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: December 2023
I had a chesty cough and rang at 08:00 last Monday morning.  By 08:45 I had 2 return calls from the doctor and picked up my prescription from my preferred chemist 30 minutes later.  As the cough had not completely cleared, I rang back the following Monday, as instructed if the cough hadn't cleared, but I couldn't get through so I filled in the online request to see the doctor.  45 minutes later, the doctor rang back with an appointment time for 30 minutes later. I was back home within the hour having been seen by the doctor who examined me and explained my cough and advised me what to do to help relieve the symptoms.  Thank you all so much for being so caring and listening to me and working with each other for my best outcome so quickly.
GP surgery review: central-medical-centre
Title: appointment
Rating: 3 out of 5
Visited: September 2023
Waited for an phone appointment. My appointment was at 2ish and it is now 7 and no phone and left in pain and uncomfortable.
GP surgery review: central-medical-centre
Title: Terrible service
Rating: 1 out of 5
Visited: November 2022
Never receive help. No appointments available all the time. Never seen my doctor, only the same nurse for all problems you have. Never gives the right advice. 
7 year old is ill all the time and the nurse says is normal, no blood tests or other medical check ups available.
GP surgery review: thistlemoor-medical-centre
Title: Terrible practice now
Rating: 1 out of 5
Visited: December 2022
Used to be a great practice I've been using for over 20 years only in last few years has it dropped. Multiple times has my medication been stopped so when I go to pharmacy to collect I find out the surgery has actually cancelled my orders without even making me aware of this leaving me in a very bad position. This has happened around 3 times now which is bad enough but now with it being over the Christmas period I'm afraid I won't even have medication for the holidays thanks so much! Will be leaving ASAP and would definitely NOT recommend to anyone going forward!
GP surgery review: thistlemoor-medical-centre
Title: First class in every way, all the way
Rating: 5 out of 5
Visited: July 2022
:  I have been with Thistlemoor for many years. They have wonderful caring staff at all levels. Their reception team are first class, despite the abuse they have to deal with from many patients. I have never had reason to complain about anything, but one cannot but admire the resilience and patience of the administrative team there. The GP's too have done everything humanly possible to look after me, dealing with the basics, referring me quickly if necessary and also reminding me about annual check up's for blood pressure and asthma when necessary. I admire the Practice owner's commitment to Peterborough and to improving the breadth of their service offering which cannot have been easy in these difficult covid ridden times. I have no complaints at all and those who have need to look at themselves and ask themselves why things didn't work out as the rules with which patients are required to operate are for the safety and benefit of others/the staff and themselves, before rushing to complain. 10/10 from me - especially the reception team.
GP surgery review: thistlemoor-medical-centre
Title: Great Staff and brilliant service!
Rating: 5 out of 5
Visited: June 2022
I joined Thistlemoor recently having left my old medical practice as they were sadly unable to fulfill my requests. My experience with all staff (GP's, nurses and admin staff alike) at Thistlemoor has been outstanding in the little time that I have been with them. They have gone above and beyond to carry out all the tests I required for some treatment. I would highly recommend them and have no regrets in leaving my old practice.
GP surgery review: thistlemoor-medical-centre
Title: Amazing Medical Practice with caring Staff
Rating: 5 out of 5
Visited: May 2022
Myself, my Father and my Mother use this practice, we all have done for over 25+ years now. Everyone from the GP's to the Nurse's and the admin staff are really helpful. We have had a hard time with health issues for my Father and the Practice and Staff have gone above and beyond, in all honestly they have helped saved my Father's life. I would highly recommend the Practice and I see why they are at the forefront of the medical practices within Peterborough and Cambridgeshire. Please keep up the great work, it truly is appreciated and the local community is lucky to have such a great Medical Centre on its doorstep.
GP surgery review: thistlemoor-medical-centre
Title: enthusiastic and determined staff
Rating: 5 out of 5
Visited: February 2022
The staff at Thistlemoor have been extremely helpful and have gone above and beyond to assist me in my request. I would be more than happy to recommend this surgery.
GP surgery review: cathedral-medical-centre
Title: A big Thank you
Rating: 5 out of 5
Visited: May 2022
My doctor referred me to a substance misuse worker and they have been working with me weekly and have helped me turn my life around. I'm not completely there yet but I'm going in the right direction and can see light at the end with the help of my support worker.
GP surgery review: st-mary's-surgery
Title: Difficult to reach
Rating: 4 out of 5
Visited: November 2023
I have no quibble with the care - always been pretty good. Access is another matter. For instance yesterday I attempted to leave a message on Ask my GP. Available time was between 7.30 and 7.48. What sort of online service is that? All I wanted to do was update the doctor on recent communication over a referral.