janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: wood-lane-surgery
Title: Wood Lane Medical Centre - A GP Practice that stands out!
Rating: 5 out of 5
Visited: September 2023
My experiences over the years with Wood Lane Medical Centre, Hornchurch have been very positive and satisfying. My recent experiences during the month of September too have just mirrored this and been extremely reassuring. At a time when one keeps hearing about how long it takes to get an appointment at a GP Practice and the attitude of staff, level of service, etc., I can say with the utmost confidence that it is such a different story at Wood Lane Medical Centre. Right from the Care Navigators, to the Practice Nurses, to the Doctors, the support for all their patients, is just tremendous - on a consistent basis. During the month of September for example, faced with very concerning health issues (my daughter and I) they managed to fit us into their jammed schedule, giving us immediate urgent appointments. Not only that, the staff were very engaging, patient, compassionate and supportive. They even followed up with web links for additional support. During our appointments with the GPs, they genuinely listened and spent time trying to understand our medical problems to decide how best to support us (which they did), instead of trying to rush us out. This is why Wood Lane Medical just stands out!!! My family and I are very grateful to the entire team at Wood Lane Medical Centre for being there for us over the years and recently too.....and are confident that they will continue to do so, not just for us, but for all their other patients as well. A very professionally run and highly recommended GP Practice!!!
GP surgery review: wood-lane-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
The doctors, nurses and staff at Wood Lane surgery are really professional and caring. As the front line for patients the receptionists are efficient and always helpful in making sure you get the appointments you need.
GP surgery review: wood-lane-surgery
Title: Really helpful receptionist
Rating: 5 out of 5
Visited: May 2023
The 2 ladies on the front desk were very kind and helpful. I was struggling to book my appointment online so I went into the practice and they had a wonderful attitude and helped me convey my symptoms and find the best appointment days for me.
GP surgery review: wood-lane-surgery
Title: Impossible to book an appointment
Rating: 2 out of 5
Visited: April 2023
After receiving quite a few reminders to book an appointment with the nurse, I am today trying to do so.  I always wait until I have annual leave to try to book an appointment because it takes so long and I really can't afford to put that time aside in my working day.  I'm currently in their call queue at no. 2 and I've been here for 57 minutes.  I started at no. 5.  This must mean that to book an appointment, it takes as long as two GP appointments of 10 mins?  Do you not have any agreed service level agreements?  Is this really the way you wish to treat your patients?  Would it make sense to have an online booking system maybe?
GP surgery review: wood-lane-surgery
Title: On hold for 2 hours and waiting...
Rating: 1 out of 5
Visited: October 2022
Currently been sat on hold since 11:22am and it's now 13:15pm.

It's always a nightmare to actually speak to anyone and when you do the receptionists are usually very condescending and rude.

It's a shame. Been with this GP for nearly 40 years and it has always been good up until the last few years.
GP surgery review: wood-lane-surgery
Title: Horrible Practice
Rating: 1 out of 5
Visited: May 2022
Before Covid, Wood Lane Medical Centre had appointments available and would see face to face but after covid and uptil now (May 2022), no appointments available in next 4 weeks. 

Phone waiting time is around 45 minutes. 

And if you’re lucky enough to get an appointment, it’s phone consultation. All other GPs including I know personally in family are going to practice and seeing patients in person but this practice is only doing phone consultation uptil now. 

My wife had stool sample given in, it’s been 3 weeks and we are waiting for results. 

This used to be a good practice but not anymore. 

I have already got forms for another practice and will be switching soon. 

Don’t waste time registering or using them now. 

Happy to provide proofs if it’s required for approval of this review. Thanks
GP surgery review: wood-lane-surgery
Title: Awfully unhelpful and rude staff
Rating: 1 out of 5
Visited: January 2022
The reception staff hang the phone up mid conversation for no reason after waiting in an endless queue! 
Never have any appointments! Very rude and moody reception staff! Absolutely waste of time! I have been attempting to book an appointment for 2 months!
GP surgery review: beechwood-medical-centre
Title: Punctual and polite
Rating: 4 out of 5
Visited: August 2022
Always found staff polite and efficient issues dealt with  promptly doctors caring and attentive have been registered for over 10 years and have had no issues repeat prescription done promptly finally I am happy with care I recieve
GP surgery review: beechwood-medical-centre
Title: Appointment
Rating: 5 out of 5
Visited: July 2022
It’s been really hard getting appointments on patient access as when I check at 8.30 onwards it says your surgery has no appointments available, this is very frustrating especially when I have an ailment that I need to speak to the doctor about, I call on telephone and I am kept on the line for 15 to 30 minutes before getting answered. It will be nice if the practice can do something about the appointment system.
GP surgery review: london-fields-medical-centre
Title: Exceptional standard
Rating: 5 out of 5
Visited: December 2023
As always I have had a fantastic experience with London fields medical centre this evening , I can not recommend them highly enough. My family has been registered for at least 16 years.  I was able to book an appointment easily at a time that fitted around work and motherhood. The staff are always helpful and friendly and I recognise the same faces year after year which says a lot about the running of the practice. My doctor is fantastic, a lovely person as well as efficient, trustworthy and clinically very experienced.
So grateful.
GP surgery review: london-fields-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: July 2023
My family member is cared for through this service and the whole team there are excellent, whenever it has been necessary, it was always possible to get a telephone appointment the same 
day. The doctors do make time when it's an emergency, so grateful to them for that. every doctor has been thorough, sensitive and supportive. Their admin team also go above and beyond.  I just want to say thank you, it is really appreciated.
GP surgery review: london-fields-medical-centre
Title: Brilliant service
Rating: 5 out of 5
Visited: March 2023
Both myself and my partner are cared for through this service and the whole team there are excellent. We can always get a telephone appointment the same 
day, and when it has been necessary, a face to face appointment. Like everyone 
I wish all appointments could be face to face, but this system does work nonetheless.  Have been at this practice for over 20 years and each and every doctor has been thorough, sensitive and supportive. They are all extraordinary and go above and beyond. I just wanted to say thank you, it is really appreciated.
GP surgery review: london-fields-medical-centre
Title: Careless practice
Rating: 1 out of 5
Visited: December 2022
I tried to book an appointment for my blood test but is look like is very difficult.
The system they is completely wrong!!! they take only appointment for the same day .I feel that they do not work for our good health
GP surgery review: london-fields-medical-centre
Title: Excellence
Rating: 5 out of 5
Visited: October 2022
I am very grateful to this practice for the care I and my late husband have received over many years.  Thank you to every member of staff I have encountered - Receptionists, Administrators, Nursing Staff and Doctors.  Alas I now must leave as I am moving from London.  I recommend London Fields Medical Centre highly.
GP surgery review: london-fields-medical-centre
Title: Phone consultation
Rating: 5 out of 5
Visited: October 2022
I do not like the ‘new normal’ where, in the first instance you discuss your health concern with a gp over the phone. However, I was proven so wrong about this when I was called back by a locum gp at the london fields practice. The gp listened and acted swiftly to my concern. She pledged to refer me asap to a specialist unit at my local hospital trust. Later in the day I had a call from the hospital to say they had a cancellation and would see me the next day. I am very grateful to her for her response and have always found the surgery to be welcoming and accommodating. I rarely write a review but I really wanted to say a big thank you to the surgery and my sincere appreciation to nhs frontline services.
GP surgery review: london-fields-medical-centre
Title: Good GPs, frustrating over the phone.
Rating: 3 out of 5
Visited: June 2022
I've always had a good experience with the GPs here, they are empathetic and thorough. 

Unfortunately I've had a frustrating experience with this surgery over the phone. I've been struggling to get an appointment to review my medication for over a month. I spoke to a receptionist over the phone and after struggling to find an appointment I could attend I asked them to phone me if any cancellations came up or when the next round of appointments were released. They agreed, but did not follow up with me again.

Today I received a phone call about my medication and explained the situation. He then told me my prescription might be paused and I may be referred back to the specialist clinic. If you know anything about adult mental health services, you know the wait lists are ridiculous and the whole experience can be very humiliating. I explained that I didn't think this was acceptable, and got told I was 'having a go at him'. This wasn't helpful and just really upset me.

At the end of the day, a phone call might be just a job for you at LF, but for me, access to my mental health medication has a massive impact on my life. I would appreciate some empathy when dealing with these sensitive issues.
GP surgery review: london-fields-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2022
I am receiving telephone consultations due to the Coronavirus.  I am having post op consultations and the medical team and reception are all magnificent.  I have been with the surgery for approximately 9 years.

Although telephone consultation only at the present time with my GP, unless I need a personal visit, I have all my issues resolved relating to my accident with time and compassion with regard to my condition.  Thank you so much, it cannot be easy dealing with the frustrations of cutbacks, beyond your control.
GP surgery review: london-fields-medical-centre
Title: Call queue…..
Rating: 3 out of 5
Visited: May 2022
I missed the doctor’s call this morning, whilst I was returning her call she called again so I received a text saying she had tried “several times” (actually twice). I am desperate to talk to a doctor so have been “no. 1” in their call queue now for 42 minutes, I can only presume no one is answering the phone. I am typing this as I am in this queue. And It originally took me 25 minutes of being in a call queue just to get the doctor to call. The system is broken.
GP surgery review: queensbridge-group-practice
Title: Quick response time
Rating: 4 out of 5
Visited: December 2023
Reception staff replied promptly by telephone to an online consultation form I had completed. Rearranging appointments for my daughter was done efficiently and politely.
GP surgery review: queensbridge-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Always wonderful help and support from Queensbridge GP! I have come to this practice for many years and they reply promptly and listen to you during the appointments. Great team.
GP surgery review: queensbridge-group-practice
Title: Really good doctors
Rating: 5 out of 5
Visited: October 2023
I have also had very good doctors in this place they are patient and take their time to listen to me without interupting me thank you so much.
GP surgery review: queensbridge-group-practice
Title: Great medical support
Rating: 5 out of 5
Visited: October 2023
Seen immediately after phone call. Reassuring medical result very quickly. Medical staff compassionate and helpful. Reception staff mixed; can be a bit offhand. I hate the form to get in touch with the GP but it works and saves sitting on the end of the phone. In this day and age a really effective GP practice. Thank you.
GP surgery review: queensbridge-group-practice
Title: chasing repeats i put in 4 days ago
Rating: 1 out of 5
Visited: August 2023
Im am so angry as a patient of over 10yrs and on regular pain medication for yrs. I have had lots of times chasing repeats ive put in. I have recently notified the practice about a change of chemist as i was going away for a week. I rang first thing on monday (plenty of time) the receptionist sorted that. I then ordered on nhs app straight after (so same day). Ive checked every day it is now thursday and again im calling the doctors as its still not sorted. I done everything i should when i should however im still waiting for it to be sorted. Im due to go home on sunday and what am i to do if i now if i cant get them . Im so upset and shouldnt be made to feel like this for medication that im on regularly.  Its embarrassing and ruining my little time away with friends and family.  Now im constantly checking the app unable to concentrate or enjoy anything because of all this uncertainty and hassle.
GP surgery review: queensbridge-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Having had an infected insect bite the GP was immediate and effective in diagnosis and treatment. When the treatment didn't seem to work I was seen immediately and put on a stronger dose. They were professional, considerate and polite throughout. I only have positive and good things to say about how I was treated.
GP surgery review: queensbridge-group-practice
Title: Highly recommend
Rating: 5 out of 5
Visited: April 2023
I always manage to see a GP fast thanks to their triage system and their Patient App. Kind and friendly doctors as well as their reception team. Feel lucky to have such a great practice when I know a lot of people struggle to see a GP.
GP surgery review: queensbridge-group-practice
Title: I feel very lucky...
Rating: 5 out of 5
Visited: April 2023
This is the first review of my life but I felt compelled to write after what might be close to a decade of truly amazing care and service.
I have trying customers on a daily basis and pleasing all of the people all of the time is tiring...
The way that the front of house cope with, and manage every walk of life is beyond incredible.
The doctors have never missed a beat with me or my family and for that I am truly grateful
Thank you to every single person at this practice, you are a team of amazing humans that take on other peoples lives head on.
Thank you
GP surgery review: queensbridge-group-practice
Title: Really Frustratingly Poor Service
Rating: 1 out of 5
Visited: March 2023
Last week I tried for 4 days to get a simple GP's appointment. From Monday, I spent in total more than 4 hours on the phone trying to get through to the reception (in separate occasions).  On tuesday I waited for 1hr and 40minutes to speak to reception. I was told i had appointments that never transpired so i ended up taking a morning off work on Thursday to try and see a doctor. When i finally got an appointment on Thursday afternoon it was a phone call that lasted less than 5 minutes which allowed me to get the prescription i needed. Why is it so difficult? 
The last three visits i have made to this practice have been equally frustrating, mired by inefficient process and inadequate medical advice. There is something very wrong here.
GP surgery review: queensbridge-group-practice
Title: Rude and dismissive receptionist
Rating: 2 out of 5
Visited: March 2023
Sadly, the reception team are rude and dismissive. It is incredibly concerning that that reception staff who presumably have no formal medical training are making decisions around whether a patient with severe pain will be offered a same day appointment.   GP are brilliant, but it is very difficult to get an issue taken seriously/ see a GP.
GP surgery review: richmond-road-medical-centre
Title: What more could you want ?
Rating: 5 out of 5
Visited: June 2023
Upon my first visit to this practice as a new patient I found the experience to be every bit as good as I could have expected, the receptionist were polite and helpful and the person who conducted my new patient assessment was both friendly helpful and very professional, my appointment was conducted precisely on time and my second appointment was also booked straight away before I left the surgery, what more could anyone ask for ?
GP surgery review: richmond-road-medical-centre
Title: Terrible admin service
Rating: 1 out of 5
Visited: May 2023
Difficult to get an appointment. Reception desk is manned by girls on their phones on Instagram and chit chatting. No customer service, no welcome reception, an automated check in machine that often doesn’t work. No human warmth at entry to surgery which is what sick people need. A smile. A warm welcome and efficient customer service. Waiting room was packed with annoyed people who had been waiting for way too long. I was told A diagnosis before if even had any blood tests. I will be changing my surgery after my experience here.
GP surgery review: richmond-road-medical-centre
Title: Hard to get an appointment
Rating: 0 out of 5
Visited: April 2023
Really hard to get an appointment. Admin staff leave you on hold or else they hang up accidentally. When I attend in person really poor manners from some staff. I've seen a doctor a few times at the clinic, and they're great, but the way its run administration / management is horrible.  
Also, just got prescribed medication by an administration staff after asking for a doctors phone appt. They said they give all their patients that medication, but there are lots on the market and said I'd like to speak to the doctor.  
[Very unhappy with 'Appointments']  
  
[Very unhappy with 'Treatment']  
[Unhappy with 'Staff attitude']
GP surgery review: richmond-road-medical-centre
Title: Absolutely lovely practice
Rating: 5 out of 5
Visited: March 2023
Been coming to this practice for over 30 years 
Every doctor and nurse I have seen have been amazing 
I feel very lucky to have these as my doctors I feel very looked after
GP surgery review: richmond-road-medical-centre
Title: Great treatment
Rating: 5 out of 5
Visited: February 2023
Booked telephone consultation online at 8.30am, by 10.20am I was on the phone to a GP, by 11am I had picked up medication and started treatment. Thanks for the prompt, professional care!
GP surgery review: richmond-road-medical-centre
Title: Ungreatful GP
Rating: 1 out of 5
Visited: February 2023
just visited the surgery for the first time to see a GP to tell me they don’t take BP readings if the patient is unwell, I’ve never heard of such nonsense in my life. During my consultation the GP received a call from a staff member which she took. And then telling me to try this and that but I have been trying this since December which I explained to her in detail what I have been trying for the last two months but she insisted I try the same for three consecutive days.Since when is a BP taken once a year and I was only in the room 7/8 minutes I explained i have been having dizzy spells since morning. For her then to say i will receive a link to book physio which isn’t working for me.
GP surgery review: richmond-road-medical-centre
Title: Covid-19 Vaccine
Rating: 0 out of 5
Visited: October 2022
Thank you very much for a speedy and efficient service. All done within 3 minutes of arrival time.
GP surgery review: richmond-road-medical-centre
Title: Covid-19 Vaccine
Rating: 0 out of 5
Visited: October 2022
Lovely approach very friendly and the injection was painless. Dr and staff were great and very fast and quick.
GP surgery review: richmond-road-medical-centre
Title: Covid-19 Vaccine
Rating: 0 out of 5
Visited: October 2022
The whole process was very well organised, quick and efficient. Everyone was incredibly friendly too! Completely painless! Very nice doctor.
GP surgery review: richmond-road-medical-centre
Title: Experience
Rating: 0 out of 5
Visited: October 2022
Thank you for my booster shot. It was quick and didn't hurt at all. It's great to know that free boosters are available - Covid is still with us bigtime, it's just not headline news anymore...
GP surgery review: sandringham-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: November 2023
I don't understand why there are so many bad reviews about this practice. I have had really good experience with Sandringham. The GPs are so good and through. Specially the new GP, I think he is a locum but he said he is here regularly now. He makes you feel so comfortable. My husband also had concerns about my health and he also listened to him. The cough I had for months has gone away with just a nasal spray because the nose was dripping to back of my throat.
The reception team is also very good. They even went back inside to mention something to the doctor for me. You all work really hard and we can see this.
It can be difficult to get an appointment sometimes but that's an issue with the whole of NHS at the moment unfortunately. 
Thank you to the whole sandringham team.
GP surgery review: sandringham-practice
Title: Uncaring
Rating: 1 out of 5
Visited: November 2023
Rang for an appointment so I could be issued with a sick certificate as I have a serious underlying condition that means I can be off work.
Was told by the receptionist that my request for an appointment was not urgent and appointments can only be offered on the day for genuine emergencies and I was not urgent.
Was sent a link for an online request which does not work.
Left distressed whilst ill worrying about having no certification and getting into trouble with my employer.
Ended up having to pay privately for the necessary document.
GP surgery review: sandringham-practice
Title: How do you get an appointment
Rating: 1 out of 5
Visited: June 2023
I can’t seem to get an appointment here. Advised to ring at 8am and when i did they said to book online that evening at 9.30pm neither have worked and I have no idea now how I am meant to access a doctor. I don’t think the system is working.
GP surgery review: sandringham-practice
Title: Great Receptionist
Rating: 4 out of 5
Visited: March 2023
I had quite a bit of a problem regarding a doctor in the practice. Who approached with her bad vibes on the day of my telephone consultation. 
She made me feel low low that was the reason for contacting my doctor Surgery. 
I felt like she didn't have any information on how I was feeling that day . My mental health issues went through the roof.
GP surgery review: sandringham-practice
Title: Terrible admin results in a terrible practice…
Rating: 1 out of 5
Visited: February 2023
The GPs are fine though I’ve had little interaction as I had only ever managed to see a nurse for most of my appointments rather than a GP. Any time I have had an appointment I’ve been asked to take blood tests for my pre-existing condition of which the results have been never communicated to me or they have been lost. More frustratingly, the surgery have been sent several referral letters from the hospital for me to see a consultant but they have not actioned the referral for over seven months despite both my attempts and the hospital’s attempts to chase. Receptionists are mediocre and uninterested at best. The surgery is thoroughly let down by its poor administration.