janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: willow-tree-family-doctors
Title: Worst practice
Rating: 1 out of 5
Visited: January 2023
Use to be a good practice but since the pandemic the service got worse specially reception takes a hours to answer calls no help to patient staff very arrogant.
GP surgery review: willow-tree-family-doctors
Title: 1 hour on the phone to ask about a prescription
Rating: 1 out of 5
Visited: July 2022
Willow Tree Family Doctors used to be one of the best practices, however, sadly that is not the case anymore. Doctors are still great, personnels are helpful, however, waiting for an hour for a quick and easy phone call is unacceptable, I hope the practice manager knows we also have work to do, we also have a life, we don’t have a spare time to wait for 1 hour on the phone. Very sad, but the practice manager should either address this or if she can’t, allow someone else to manage the practice.
GP surgery review: willow-tree-family-doctors
Title: Excellent Service
Rating: 5 out of 5
Visited: June 2022
I have had to visit Willow Tree Surgery a few times in the last couple of weeks and am pleased to report that I have found all staff (both medical and reception) to be professional, caring and helpful in all dealings. All appointments have run on time. 
The staff I have been seen by at reception have always been efficient, polite and friendly. Also the premises always appear well kept and clean. 
Thank You to all, keep up the good work.
GP surgery review: brentfield-medical-centre
Title: Outstanding GP Surgery with Exceptional Customer Service
Rating: 5 out of 5
Visited: May 2023
I switched to this new GP surgery a few months ago after a disappointing experience elsewhere, and I can confidently say that they have exceeded all my expectations. From the moment I stepped through their doors, I have received nothing but exemplary care and exceptional customer service.

One of the standout aspects of this GP surgery is the dedicated care provided by my named GP. They have consistently demonstrated a genuine concern for my well-being and have taken the time to listen attentively to my concerns. Their expertise and thoroughness have instilled a sense of confidence in me, knowing that I am receiving top-notch medical attention.

Furthermore, I must emphasize the outstanding customer service I have received through e-consult. The team behind this platform has been nothing short of prompt and caring. Whenever I have sought advice or submitted an inquiry, I have always received timely responses, often within the same day. The team's attentiveness and willingness to go the extra mile to address my concerns have left me truly impressed.

Overall, I am immensely grateful for the care and support I have received at this GP surgery. The exceptional service have made a significant difference in my experience as a patient. I wholeheartedly recommend this GP surgery to anyone seeking compassionate and reliable healthcare.
GP surgery review: brentfield-medical-centre
Title: Very bad practice was very good before
Rating: 1 out of 5
Visited: January 2023
I called 8.30 for appointmen after 40 minute waiting no appointment available 
Every days  cant se you  GP 
Very bad service I Ben white them for 29 year was very good before.
GP surgery review: church-end-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: December 2023
Very very good service and all the staff are good like  Doctors nurses receptions all are very good people they are giving me good time every time  
Thank you so much
GP surgery review: church-end-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Great experience and guidance. Very friendly and patient. Giving me good advice when it came down the issue I needed help with. I recommend this place and members of staff.
GP surgery review: church-end-medical-centre
Title: Must of reception stuff inhelpfull
Rating: 2 out of 5
Visited: April 2023
I’m hypertension person I mad my review last month and do blood test .I asked for my blood pressure tablet xs I run of of tablets and they felt lazy to send my prescription to my chemist befor weekend they didn’t send it and follow by bank holiday after 5 days not taking my blood pressure tablets I called them to tell them that I had a pain on my head xs I didn’t take my tablets for 5days they told me u need to make a review I told them I made a review last month and a blood test they told me we don’t have in the system I told them give me some tablets tell I speak with doctor xs  u put my live in a risk xs u r making a mistake in ur system they refuse and up to now 6days without my tablets and still waiting
GP surgery review: church-end-medical-centre
Title: Diabetes appointment
Rating: 5 out of 5
Visited: March 2023
A very detailed feedback from the Diabetes nurse, with clear advice on next steps.
This service has been very effective for me for many years.
GP surgery review: church-end-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: October 2022
With all honestly, Someone with multiple health issues, I can testify that this Practice from reception, nurses, pharmacist to GPs were absolutely great every time I approach them, they respond to my requests and go beyond, the GPs listen with care and receptionists.. always try their best to accommodate me despite everything, I am very great full for their service and lucky to have them as Practice, wish them all well.
GP surgery review: church-end-medical-centre
Title: Almost perfect
Rating: 5 out of 5
Visited: July 2022
I am using the practice on weekly basis. The receptionists are really wonderful. The Nurses are great. The GPS are kind, always looking after me with multiple health conditions. They never let me down. I am very lucky to have them as my first contact.
GP surgery review: church-end-medical-centre
Title: Emphatic and Efficient Practice
Rating: 5 out of 5
Visited: March 2022
This Practice has a very friendly and efficient team. From reception to the nurse to the GP everyone treats you with kindness. Very clear and emphatic communication as well as fast action - even responded on a Saturday out of office hours! Thank you!
GP surgery review: freuchen-medical-centre
Title: Good service
Rating: 5 out of 5
Visited: June 2023
I'm happy with the gp and service good with appointments the doctor is good and was good to my baby in his 8 week review in all I recommend this gp
GP surgery review: freuchen-medical-centre
Title: Terrible place
Rating: 1 out of 5
Visited: March 2023
Service gets worse every day. It's a challenge to get a face to face appointment. Expect to wait minimum 3 weeks. Telephone appointments are frequently coming several hours after the time you originally booked. Reception staff are quite rude and have no problem telling you to go elsewhere. The GPs don't do follow ups. Any pain you have, they will tell you to take a paracetamol. Could be anything from a headache to a broken leg. Paracetamol. Mental health issues are not taken seriously. Referrals to specialists are forgotten. Question why the referral hasn't been done and they will rudely tell you to make your own referral then. With the exception of the nurses, everyone in there is unprofessional and uncaring. They want you to use the digital system to contact them but they have 3 different websites (maybe 4) and none of them work as they should.
GP surgery review: hilltop-medical-practice
Title: Helpful manager
Rating: 3 out of 5
Visited: June 2023
Mix up on reception with prescription due to communication. Going on holiday, wasn't happy. Insisted on speaking with a manager. Spoke with a manager call Linda who resolved issue and was extremely helpful, understanding and sympathetic. Issue was sorted out immediately and she even went across rd to drop my prescription in saving me a journey.  Customer service from her was 10 out of 10.  In my opinion the receptionists try their best, but seemed to be overworked due to volume of calls/queries that they receive.
GP surgery review: oxgate-gardens-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2024
I was booked for a blood test, but was anxious - as i am afraid of needles.
I had a marvelous professional attend to me. I didn't feel the needle  - it was not painful, at all!
Furthermore, she didn't have the slightest trouble finding my vein [i always had difficulties prior].

Thank You Oxgate Gardens Surgery! Fantastic experience.
GP surgery review: oxgate-gardens-surgery
Title: Absolutely horrible experience
Rating: 1 out of 5
Visited: November 2023
I have a child with health problems,  couldn't get any help , told to go online  which is not possible as it's always closed when I try.
Unhelpful receptionist after 20 minutes on hold , still not resolved not sure what to do.
Can someone help???
GP surgery review: oxgate-gardens-surgery
Title: Not fit for purpose
Rating: 1 out of 5
Visited: November 2023
Impossible to make an appointment. Patches never working. Unable to make an appointment at surgery despite being advised to call around if Patches down. The practice management and receptionists obviously don’t read their own website. 
After arguing in circles the reluctant receptionist finally took my details with the promise of a call back from doctor - 24 hours later I’m still waiting!!!
Eventually, in pain, I have no choice but to go to a walk in medical centre where they found I had a fractured ankle.
Long gone are the days of friendly receptionists and caring doctors. 
Basic message- stop bothering us and just go to A&E
GP surgery review: oxgate-gardens-surgery
Title: Too hot
Rating: 1 out of 5
Visited: June 2023
The waiting area is like a greenhouse in the summer months. They've made no attempt to ensure patient comfort by procuring fans to make the environment more comfortable for staff and patients.
GP surgery review: oxgate-gardens-surgery
Title: Awful
Rating: 1 out of 5
Visited: March 2023
Barriers the whole way just trying to get nasal drops , unhelpful.robotic advice contact patches awful 

Lack of care
GP surgery review: oxgate-gardens-surgery
Title: awful practice
Rating: 1 out of 5
Visited: March 2023
no opportunity to talk to anyone, referred to Patches
l just want some advice, not even an appointment, but l do not want to wait at their convenience
GP surgery review: oxgate-gardens-surgery
Title: Taking ages to answer
Rating: 2 out of 5
Visited: February 2023
I’ve been on hold for 1 hour, just wanted to ask for blood test results. 
Why am I waiting that long on hold and I’ve been on queue number 1 for ages.
What even is going on? 
It shouldn’t take that long for them to answer. It’s not an earthquake situation or something. 
Also, I went on patches as they mentioned before, it doesn’t work for Oxgate Gardens. 
Please fix up.
GP surgery review: oxgate-gardens-surgery
Title: Saved my life
Rating: 5 out of 5
Visited: February 2023
Excellent Doctors quick thinking saved my life. Had I not been checked and referred immediately.
I won’t have survived 
Big thank you
GP surgery review: oxgate-gardens-surgery
Title: Helpful Service
Rating: 5 out of 5
Visited: January 2023
Very good experience at the practice from the new Practice Manager who dealt with my issue very swiftly. It is a breath of fresh air when someone listens and is patient to understand and deal with problems.

Very helpful.
GP surgery review: oxgate-gardens-surgery
Title: Well done ! What an improvement
Rating: 5 out of 5
Visited: December 2022
The quality of care given by the Doctors and the staff is exceptional. Always helpful and smiling. It is a very hard job and we appreciate you being here. I thank you on behalf of my family unfortunately others are very ungrateful looking at other local practices Ours Is The Best
GP surgery review: park-royal-medical-practice
Title: So bad
Rating: 1 out of 5
Visited: October 2023
I’ve been prescribed a medicine twice from my hospital as I am a cancer patient unfortunately the prescription has to come from GP. To do this I call them and explain an d send them the letter from the hospital, to get t prescription from GP it takes 7days but for me it took one moth the first time and this time I’m still watching since Oct 9. I call almost everyday to explain for different staff they say they’ll do it hang up but nothing happens. Today I ran out out my medicine and I don’t know what to do.  It’s really frustrating I can’t have this on top of my cancer.
GP surgery review: park-royal-medical-practice
Title: terrible
Rating: 1 out of 5
Visited: July 2023
is not possible to get appointment over there. First you need to call (wait up to 1 hour) just to get to know that there is no more slot. Try on line. Online I fulfilled survey (once I received answer on line, once finally someone call me but probably even did not read my records). Last 3 months I was trying to have appointment- last time I was able to see doctor probably 2021. Now I have very urgent issue end up paying privately as pain was to big. I am leaving this practise. Is not gp practise anymore- is rather call centre.
GP surgery review: park-royal-medical-practice
Title: Helpfull
Rating: 4 out of 5
Visited: March 2023
Helpfull staff manger very helpfull understanding individual circumstances
Receptionist helpful even when appointments are difficult
GP surgery review: park-royal-medical-practice
Title: Good practice
Rating: 4 out of 5
Visited: March 2023
Great doctors friendly receptionist always helpfull
Good service  great nurses always available todo bloods blood pressure ecg wouds.
Clean enviroment user friendly system to check in
GP surgery review: park-royal-medical-practice
Title: Unhelpful
Rating: 1 out of 5
Visited: November 2022
I have been calling the GP for the lat two years every time I needed and there is no one single day that I managed to get a doctors appointment. However this week me and my son got so unwell, even though I’m the first to call the GP on the dot at 8am but I’m still denied an appointment, even though I’m only a patient number 10. The receptionist directed me to book an appointment online but when I went online the page directs me to call the reception in order to book an appointment. There is huge confusion and the way they treat patients is really unprofessional. I am looking around to move myself and my family from this GP. It’s not operating appropriately as it should and I really suggest that people should involve outside resources to expose what’s happening to the patients at Park Royal Medical Practice.
GP surgery review: park-royal-medical-practice
Title: Awful service and no appoitmnet for a three years old
Rating: 1 out of 5
Visited: October 2022
I have my little boy (4 years old) who has a high fever and have tried to book an appointment with the GP and waited on the phone for 40 minutes and could not make an appointment. I know they say it is on first come first serve basis but this is an emergency and are we expected to go to A&E for everything? What is the point of having a GP? He is a little kid and have to go and wait at least 4 hours to be seen? This is totally unacceptable and unhuman.
GP surgery review: park-royal-medical-practice
Title: Avoid at any cost
Rating: 1 out of 5
Visited: October 2022
You just cant get appointments at this terrible practice. 5+ receptionists and maybe 1 or 2 doctors in this very crowded area. 
I have been very unwell and been trying to book an appointment for over a week, there is no chance. 
You will always get told to call at 8am and when i do so, 8am on the dot, i am number 28 in the q. Then when ask for an appointment i get told to go to A&e as they have no appointments available. 
It happens every single time we need to see a doctor. Then we end up in A&e and have to wait for 6hours plus. 
This cant always be possible especially when you are a mother to 2 young kinds. 

Im not talking about one occasion, it is literally constant. It has always been like this since we were unlucky enough to join. 

Avoid At any cost . Its pointless to be registered at a gp if you cant even see a doctor and end up at A&e all the time.
GP surgery review: park-royal-medical-practice
Title: Very bad
Rating: 1 out of 5
Visited: September 2022
They make it so hard for you to get an appointment I don’t know why!! They sent me a link and it was an online consultation!! I need a dr why you’re doing this!
GP surgery review: park-royal-medical-practice
Title: Failed to get an appointment for pregnancy consultation
Rating: 1 out of 5
Visited: August 2022
It has been 8 weeks and still cannot get first consultation for pregnancy despite calling in and being 15 in the queue.
GP surgery review: park-royal-medical-practice
Title: Administrative negligence
Rating: 3 out of 5
Visited: August 2022
I filled in the registration form online n got a reply email asking me to hand in the relevant documents to your clinic, which I did n was told its 
all done. Today I got a bad flu and need medical consultation. I am, however, told that I could not seek medical treatment from your clinic because your clinic has no record of my registration. I had to go all the way to my previous clinic.
GP surgery review: roundwood-park-medical-centre
Title: Disrespectful receptionist
Rating: 2 out of 5
Visited: August 2023
There is one receptionist in particular working here who has now made me register somewhere else as her appproach towards me was disrespectful and intimidating. She needs to be trained again or sacked. She is rude and has no manners.
GP surgery review: roundwood-park-medical-centre
Title: Terrible practice and awful staff/no care or compassion
Rating: 1 out of 5
Visited: September 2022
Terrible, unprofessional receptionists, they don't have manners, rude, they ignoring you as they carry on speaking their own language, there is a language barrier as they can communicate, they can express themselves to patients, they really need a customer service skills training and they don't have patient. Doctors are constantly new, they don't seem to last too long. Definitely avoid this practice. It needs a visit from cqc asap. Practice Manager should to take action on this but he seems that he is never there
GP surgery review: roundwood-park-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: June 2022
I asked if a letter could be written for me, and I had a short deadline.  Withing two days, the reception team had liaised with a social scribe. Who called me and managed to write the letter on the same day. It was terrific and I was so pleased.  Staff are very friendly, helpful and understand the needs of the patients.
GP surgery review: roundwood-park-medical-centre
Title: Unprofessional Receptionists
Rating: 1 out of 5
Visited: January 2022
I can't believe such unprofessional people work in the NHS , every single time I call for help I end  up being very frustrated by the way this people answer to phone calls . They never give you the opportunity to talk and explain things . 
Can someone really take this seriously ? On Google reviews you can check I'm not the only one !! 
Is not even the doctors the people complain but these receptionist , this need to end , it is the NHS we are talking about .
GP surgery review: the-stonebridge-practice
Title: Great practice and great nurse
Rating: 5 out of 5
Visited: August 2023
I received good treatment and follow up by GP and GP nurse after my minor surgery. Both of them are heartwarming and taking good care of me. They are really good responsible for their duty and take care of patient. Moreover, the receptionists are very nice to make appointments for me every time. Really appreciated all of them.
GP surgery review: the-stonebridge-practice
Title: Worst GP practice
Rating: 1 out of 5
Visited: June 2022
You can’t get hold of a appointment,They never answer their phones 
You can’t get any worse GP then this.
If I had an option not to pay any taxes towards NHS I will opted out.
I barely use the system when I do I can’t do even a blood test.
GP surgery review: the-stonebridge-practice
Title: Amazing experience
Rating: 5 out of 5
Visited: March 2022
I had a most amazing experience with this surgery yesterday when I was seen by health care assistant , phlebotomist , Gp and eye screener all
In one visit. Everyone was very professional and showed a lot of care and concern. I left thinking I was so lucky to be registered with such a great team led by the young Gp and an efficient practice manager. Everyone works as one team focussed on patient comfort and care.
GP surgery review: walm-lane-surgery
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
I have been a patient at the Walm Lane Surgery for more decades than I care to admit to! At all times, including today, the doctor I have seen has been kind, understanding, professional and helpful.
The reception staff are pleasant and professional.
All NHS services are stretched to the limit, and doctors are human too. I admire the way this surgery works and has responded to me as a patient, quickly and efficiently.
Thank you Walm Lane Surgery.
GP surgery review: walm-lane-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: March 2023
Having been a patient of this practice for 30 years, I cannot speak highly enough of the care and professionalism shown by all members of the Walm Lane Surgery.  In these difficult times, with NHS shortages , this practice continues to remain efficient and above all, places the patients as a priority. Thank you.
GP surgery review: walm-lane-surgery
Title: Wonderful Practice
Rating: 5 out of 5
Visited: February 2023
I have been a patient at this practice for over 30 years. I have always found it to be efficient, effective and very caring. The receptionists, nurses and Drs are friendly and welcoming. I have had an excellent service from Walm Lane surgery over the years. Thank you!
GP surgery review: walm-lane-surgery
Title: Irrespectful behaviour towards the patients' public
Rating: 1 out of 5
Visited: December 2022
- The slot to call in order to have a regular appointment is literally 15 minutes (8.45-9.00 am), actually, very probably it's even shorter as I have never heard the queuing message earlier than 8.50 am, before it's simply the busy signal.
- The opening time slots, in general, are really minimal, we're talking about maximum 4.5 hours per day. It's not that you don't know it a priori, but we're talking about a completely impractical practice, even more so when these 4.5 hours are divided into two slots daily.
- Complete absence of personification of the patient. Complete absence of human contact aspect. Every time different doctor, to be fair not every time, 25% of the cases you are indeed treated by the doctor you are assigned to. I cannot understand how exactly this is different from the average walk-in centre or even hospital, which at least offer you the chance to walk in
- Appointments in a horizon of one-two weeks or even more if it is not urgent. I wanted a simple referral for a blood test because of my chronic heart problem (following the orders of the hospital cardiologist who has been assigned to me by NHS, things that are of course included in my medical records), but they told me I had to wait for an appointment after two weeks even when I informed them about the case. 
- All these years, the only time they contacted me was in order to verify I'm still in the country when I have contacted them for various reasons several times during the same period. For context, we're talking about a 39-year-old person who had a heart attack at 36 without an established cause for the triggering of the MI mechanism.
- Today in the middle of a period of 2-3 days where London simply doesn't function, I was unfortunately 11 minutes late for my appointment (booked 10 days ago). My bad. But in order to do so I had to leave my job much earlier, having calculated double the normal commuting time. Still, I was 11 minutes late, I couldn't be demanding, and as always I was kind. But as the receptionist informed me (after a 3-minute waiting while the other receptionist couldn't help me) I had lost my appointment, and the doctor had left. I left, too. But I will definitely never go back, and I'll do my best to pass the message to the neighbourhood