janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: abbey-road-medical-practice
Title: Bad service
Rating: 1 out of 5
Visited: May 2022
In April 2019 I had pain in my hips area, after a ultrasound the doctor told me: some people live with pain. 
Months late I went to ask for help to lose weights. They told me to eat mediterranean food. Never heart back form them about this. 
In December I had anxiety and panic attack. I used to cry without reason and felt really sad. To contact them was almost a nightmare. When I could go through I was in Spain visitin family and friends to made me feel better and cheer me up. The doctor told me: I can not attend you if you are in Spain. Good luck.! 
Good luck? No even when you are coming back? Let's book you an appointment or something like that. Nope. Good luck. 

I cam back one week after this conversation. Again it took me ages to get an appointment. Once I got it and explain the doctor about my anxiety and depression and suicidal thoughts. I had to said to the doctor if they should not ask for a blood test to check everything is ok. The doctor did it and told me they would contact me in two weeks. And prescribed me antidepressants.

They didn't so I kept going to the chemistry asking for my tables and thy give them.
I thought I should be supervised for a doctor so at the end of April 2022 I ask for an appointment in the same centre. They give me one more that two weeks later at extended hours. 
The appointment was supposed to be today between 7:50/8:00 p.m as it date in my app. 

I went there and the receptionist told me that it was a phone appointment! Hold on a minute!! In the last 2 years when I had a phone appointment I have been given a slot of more that 3 h when the doctor would call me.Furthemore it was made specific by text or the app that it was a phone appointment. In two years I have never been been given a slot of 10 min where I would call by the doctor. 
The receptions told me that it was what it was. It the mean time I could hear the doctor speaking in the next room. 

She sent me home. I ask to complain formally and she point me out a QR code which was just the typical "happy" "unhappy" short and unspecific questionnaire.

Right now is 20:25, I have just arrive at my home and no doctor has called me so far. 

Instead of looking after their patients health this GP worsen our situation and mental health.
GP surgery review: abbey-road-medical-practice
Title: Unworthy Unreliable receptionist/ practice
Rating: 1 out of 5
Visited: May 2022
I walked to this surgery that I am registered with in order to update my family history and make appointment for heart health.  Unfortunately I was faced with a receptionist who made me believe she had made appointment for me with their cardiologist GP but in reality she had not.  Also at first she was very reluctant in doing anything for me other than sending me back home with a link to access GP instead of being helpful and sorting the appointment out on the spot   The link these GP provide is inadequate and often never followed up or just delays matters by replying “contact surgery for appointment”. Seems a long way to go round and round when it can be dealt with immediately.  Very lazy surgery
GP surgery review: abbey-road-medical-practice
Title: Bad telephone/receptionist service
Rating: 2 out of 5
Visited: March 2022
I called to try to reschedule my mums appointment, when i first called i was “caller number 3”, which i thought ok not too bad. 20mins later i became “caller number 1”. To which i thought ok nearly there as i am number 1. I have then been waiting another 20mins!! If i am “caller number 1” to my understanding there is no other caller ahead of me??? Yet, i am still kept on hold! Extremely appalling, as i guess they do not care.
GP surgery review: abbey-road-medical-practice
Title: Inefficient
Rating: 1 out of 5
Visited: March 2022
First receptionist could not find my blood test form. Then had to wait for nearly 30 minutes for new registration medical check. Had come back because I had to make a call at 6pm. Whole 1 hour was wasted.
GP surgery review: e12-health
Title: Reliable and caring GP practice
Rating: 5 out of 5
Visited: January 2024
I consistently receive good patient care from this practice. Some improvements could still be made in the online booking system and with telephone messages
GP surgery review: e12-health
Title: Outstanding Service
Rating: 5 out of 5
Visited: January 2024
Telephone wait time very short. Doctors and nurses are very efficient if you tell them what is problem. Very efficient.
GP surgery review: e12-health
Title: Baby appointment
Rating: 4 out of 5
Visited: January 2024
My son had vaccination yesterday, the nurse was super extra nice and professional,  she amazing and professional approach to children :)
GP surgery review: e12-health
Title: Very responsive GP team
Rating: 5 out of 5
Visited: December 2023
I was offered a face to face appointment rapidly and was able to book the most convenient time online. The doctor prescribed medication and also referred me to Accident , Emergency. I was seen in the hospital and was awaiting treatment, but chose to go home after an extended corridor wait, with no trolleys or comfortable seating available. The next day, a GP referred me for a follow-up ECG and offered additional advice. I thought great care was taken
GP surgery review: e12-health
Title: Great practice. Helpful friendly staff.
Rating: 5 out of 5
Visited: December 2023
Staff is helpful and friendly. Center is maintained clean. Appointment times are good. GPs pay attention to what I say.
GP surgery review: e12-health
Title: Better response from doctors
Rating: 3 out of 5
Visited: December 2023
I can reach the receptionist easier than before and solve any technical issues or problems like a lack of response from a doctor or missing a text that I was supposed to receive or an error.
In the past, I had issues with doctors not taking symptoms seriously or an insufficient reply to relieve any health concerns that were raised during the appointment. 
But recently, the doctors listen and let us know if the symptoms are to be taken seriously and needs further investigation or are just small issues that can be easily solved with a life style or diet change. This has greatly help relieve any anxiety I felt and not left feeling unsure of my body's signs and symptoms. If needed, I was referred and if needed I was given the necessary tests(although most referrals still take ages). Thank you very much and please keep it up. 
I also appreciate that my practice gives me appointments with female doctors when it is requested as certain issues and easier for me to speak to with a doctor of the same gender and due to religious beliefs.
GP surgery review: e12-health
Title: Excellent Practice actually
Rating: 5 out of 5
Visited: December 2023
They are so quick attending to patient needs I am indeed very happy I have this GP practice never let me down
GP surgery review: e12-health
Title: A good GP Practice
Rating: 4 out of 5
Visited: November 2023
I have found it quick and easy to obtain GP advice and assistance when required. The practice is working hard to improve communication with patients, including through reception and support staff
GP surgery review: e12-health
Title: Doctors chekup
Rating: 5 out of 5
Visited: November 2023
I got same day appointment  whenever I want for my daughter. And all doctors are very good. And treatment as well good.
GP surgery review: e12-health
Title: Great service
Rating: 4 out of 5
Visited: November 2023
Went for my daughter’s flu jab. The nurse was very helpful & caring. She made my daughter relaxed before giving her the jab
GP surgery review: liberty-bridge-road-practice
Title: Unprofessional/rude reception staff
Rating: 1 out of 5
Visited: November 2023
On a Friday, I went to the doctor's surgery to inquire about the results of my X-rays. While leaning on the reception desk, the receptionist asked me to refrain from doing so. I found this to be very rude and unprofessional, especially since other people were leaning on the desk without being asked to move away.
GP surgery review: liberty-bridge-road-practice
Title: Unprofessional, rude people on reception!
Rating: 1 out of 5
Visited: September 2023
From start to finish the visit was very stressful for me.  The people working at the reception behaved as if they had to do this job as a punishment.  Very unprofessional.  It looked like they were meeting for a drink.  Very unpleasant.  I felt intimidated by them.  Terrible experience.  I hope someone will sort this out.
GP surgery review: liberty-bridge-road-practice
Title: Liberty Bridge Road Practice
Rating: 4 out of 5
Visited: August 2023
I was contacted promptly by the doctor the day after submitting an e-consult and seen. The doctor was very knowledgeable and explained the issue and how to solve it effectively.
GP surgery review: liberty-bridge-road-practice
Title: Overall check and blood test
Rating: 5 out of 5
Visited: July 2023
The nurse was very friendly advising me on how I should look after my health. On what to eat to stay healthy
GP surgery review: liberty-bridge-road-practice
Title: Really good experiences
Rating: 5 out of 5
Visited: June 2023
Whilst I agree the econsult service can be hard work and sometimes slow reply, it does triage cases well and when you do get a response and see somebody face to face the level of service is really good. The doctors are knowledgeable, conscientious and make you feel listened to, to get the right treatment. The practice has good opening hours and open all weekend so such good availability. I would highly recommend.
GP surgery review: liberty-bridge-road-practice
Title: Exceptional Sunday Morning Doctor
Rating: 4 out of 5
Visited: May 2023
I wasn’t expecting much as it was a weekend and so I assumed a locum but the doctor who ran the health check was excellent. She was skilled and caring. She listened well and was personable. A credit to the practice.
GP surgery review: liberty-bridge-road-practice
Title: My written appointment
Rating: 1 out of 5
Visited: May 2023
Good day I made the appointment,  for the phone appointment for today between 11.00 and 3.00pm , soonest appointment for sore back and a referral request that Redbridge Mental Health Association. Has been waiting for since my discharge from hospital on the 21st April 2023. I was in Homerton hospital A@E and  yesterday 22nd May 2023. I did my job by submitting my discharge report timeously to yourselves at 8.00am this morning. I will have the  original hand delivered on Saturday,  at the same time I would like  2 medications  available at the pharmacy,  Mirtazpine 15mg, I have 7 tablets left, and Salbutamol 1mg/ml nebuliser Solutions,  I have 10 left at present.  As I told your  receptionist  if I  hadn't been phoned by 4.30 pm I would use Review, as it cannot  be changed. Thank you
GP surgery review: liberty-bridge-road-practice
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
Everyone I have met or spoken to are extremely professional in their knowledge and manner. They show genuine interest in hearing me out be it just simple regular reviews or specific health questions. Highly commendable given the incredible work load in the system.
GP surgery review: liberty-bridge-road-practice
Title: Worst administration / terrible experience
Rating: 1 out of 5
Visited: February 2023
This is the worst GP practice I have ever experienced. You can be in utter pain but they not see you directly. Everything has to be through e-consult and they will only get back to you the next day, terrible attitude at the reception.
GP surgery review: liberty-bridge-road-practice
Title: Useless practice
Rating: 2 out of 5
Visited: January 2023
Two of my son had symptoms and one was seen the other one was ignored. One was examined and that’s it, no advice no medicines came home with nothing. My son asked me why did we even went to gp? 
His blood pressure was low and no other advice.
GP surgery review: stratford-village-surgery
Title: Receptionist
Rating: 3 out of 5
Visited: August 2023
The receptionist I saw today was extremely helpful. He went out of his way to help me register online for patient access.  There were many people at the desk and he helped numerous people at once whilst always keeping calm and professional. He is a credit to the practice.
GP surgery review: stratford-village-surgery
Title: Fast Treatment
Rating: 4 out of 5
Visited: November 2022
I was in another gp previous. But they were very slow in appointment and everything. But I am happy with this GP. Because they understand the urgency and they try their best to give appointment as soon as possible. Thanks Stratford Village Surgery.
GP surgery review: stratford-village-surgery
Title: great people at the reception
Rating: 4 out of 5
Visited: September 2022
I don't have any health problems and had not seen any GP. 

Every time I went there I just get the service of those at the reception. They were all very helpful even when there was a queue and they had to work non-stop.
GP surgery review: stratford-village-surgery
Title: Terrible disorganisation and unwillingness to help
Rating: 2 out of 5
Visited: July 2022
I have been with this surgery for a few years and have always found it difficult to get timely appointments (even if urgent) but in the last year it has become steadily worse. I joined after doing lots of research and reading positive reviews but I have seen little evidence of it.

Doctors and nurses are generally polite and helpful (when you do manage to see them) but the reception staff are rude by default. I have experienced this myself and also witnessed it with other patients when queuing at the surgery. Staff have a set of terse stock responses to all issues, and you have to work really hard (insist, beg or both) to have them actually listen to you when you try to explain your situation. This is especially frustrating as administrative errors there are common (eg. wrong appointment times, missing prescriptions or test results) but there seems to be virtually no communication between staff so you find yourself explaining errors/issues again and again. 

I have now changed GP surgeries as I have found that staff share a condescending and  negative attitude towards patients and an unwillingness to listen or show compassion. Even when errors are admitted, there is no apology or accountability so it’s clear that there is no respect for the patients they are meant to be supporting. 

Expect long waits for appointments, admin errors and rude, unhelpful staff.
GP surgery review: stratford-village-surgery
Title: Very professional, impressive service.
Rating: 5 out of 5
Visited: May 2022
My partner and I did research before choosing this Surgery. All the people we have met in there are kind and helpful. The receptionists are very patient and give us good advice how to proceed. The nurse and the doctor we met are great.
GP surgery review: stratford-village-surgery
Title: Abysmal
Rating: 1 out of 5
Visited: April 2022
Honestly I don't think 3,000 characters are enough for me to describe the absolute horrors of going to this GP service. For someone suffering from mental health issues, absolutely every part of this service has been atrocious and have enormously added unnecessary stress and misery to my life. 

From calling to get repeat prescriptions to be told it's not on the list (medication I need to manage my mental health); to the blood test form issue that I see others have commented on; to accusations that I am intoxicated when expressing frustrations with the service (even though I am one year sober - which is extremely triggering); being told that I have been taken off services for not replying (even though I had, and even though I hadn't been taken off the service); being told my blood test form wasn't urgent even though that was requested by a specialist. Every single interaction has been so shoddy and mismanaged that - as much as I know the Conservative "government" is underfunding the NHS enormously - I can't help but wonder if this can even be described as a service so much as a disservice.

Coming through this GP has been DEHUMANISING.
GP surgery review: the-vicarage-lane-surgery
Title: Rudest staff I have ever encountered
Rating: 1 out of 5
Visited: February 2022
Visited Vicarage Lane for a blood test after being referred by my GP and told it was a drop in service. The drop in service was confirmed by the Parts website. When I arrived was told it was appointment only and the next appointment was 2 weeks away. When I pointed to the website clearly stating it was a drop in service I was told it was a "fake website" and referred to the manager. When I spoke to the manager she refused to even look at me, was incredibly rude and dismissive. Patients can only go on the information provided. If that turns out to be incorrect there's absolutely no excuse for staff being rude. Avoid this service at all costs.
GP surgery review: bethnal-green-health-ctr.
Title: Down and down
Rating: 2 out of 5
Visited: August 2023
I've posted a couple of negative reviews on here before. This last experience has left me exasperated.

I've been on long term medication for the best part of the last 15 years. In recent years, I 've requested a 1-year batch supply that goes to my local pharmacy. So, with only a 10-day supply remaining, I tried to use the NHS App to order a new 1-year batch. However, the medication wasn't listed on the NHS App.

Onto Plan B, I phoned the health centre and the request for a new prescription was taken by someone on reception. I told them I knew I was due a medication review and I would arrange a blood test in due course. Five days later, admittedly including a long weekend, I had no prescription. I phoned the reception, only to be told that a GP had rejected the request as I need a medication review. Did they take any affirmative action to tell me? No! They obviously thought they'd leave it for me to find out when it was all but too late. 

So, I said OK, can I arrange for a blood test. I was told no, I can't - I have to speak to a doctor and I should phone back the next day. This is despite the fact that on blood test result from last year, there is a directive for me to have another one at the same time this year. 

So now, I have to phone the practice again tomorrow and explain the situation all over again to another receptionist. And I only have 5 tablets remaining.

Here's an idea: If someone phones the practice on (say) Tuesday and needs to speak with a GP, instead of telling them to call again the next day, how about you arrange there and then for a GP to contact them the next day?
GP surgery review: bethnal-green-health-ctr.
Title: best doctor ever
Rating: 5 out of 5
Visited: July 2023
my doctor is very helpful and very kind I like her a lot she helps me with my problems she being my doctor for long time
GP surgery review: bethnal-green-health-ctr.
Title: managerial and service difficulties
Rating: 1 out of 5
Visited: June 2023
I have been registered with this practice for over a decade. Quality of service and practice management has declined considerably post-pandemic. Phone line queuing for appointments is excessively long. Almost impossible to get face to face appointments. Phone back system makes more admin and often days of delay. Some health issues consequently get worse until you insist on face-to-face or just go to accident and emergency. I used to have a named doctor, but no longer know who this is after so many doctors left, impossible to develop a consistent relationship if you have ongoing health problems. Not sure to what extent these problems are endemic in the nhs or specific to this surgery? Waiting space is now unwelcoming and depressing: discarded office equipment and broken furniture, check-in machine out of order, receptionists on phones constantly and behind a glass wall.
GP surgery review: bethnal-green-health-ctr.
Title: Condescending Dr
Rating: 1 out of 5
Visited: March 2023
The Dr is condescending and treats me like I am stupid. I will be changing my GP Practice.
Talking to them feels like you need to defend your reason for booking an appointment, as they are mostly dismissive. The Dr's who were attentive were the locums who are there temporarily. 
Dr's see issues with thyroid results and give no advice. They see high calcium and give no advice. They are just there to prescribe medicine to suppress the problem and not prevent things from getting worse. 

I think GP's need to be replaced by functional medicine so that the root of health problems is addressed.
GP surgery review: bethnal-green-health-ctr.
Title: Worst GP Ever
Rating: 1 out of 5
Visited: February 2023
First it takes forever for the receptionist to answer the phone, secondly the good doctors at this practice have unfortunately now left. I had an appointment today and my new doctor was completely incompetent and suggested methods that's were entirely not within my budget. She refused to help me with the organisation of a blood test and spoke in a patronising manner. She then followed up with methods that required me to fork out money via a private route.
GP surgery review: bethnal-green-health-ctr.
Title: Do people work here?
Rating: 1 out of 5
Visited: January 2023
So many issues with this GP just today was waiting to connect for 20 minutes for someone to answer and hang up straight away. Do people care about their patients in this GP? Doesn't seem like it
GP surgery review: bethnal-green-health-ctr.
Title: Good practice
Rating: 5 out of 5
Visited: December 2022
With all the pressure the NHS is under from lack of funding, this branch does their best. Doctors are compassionate and knowledgeable. Reception is efficient and professional. I have always been able to get a phone appointment within a couple of days. Facility building itself is clean and relatively modern. Thank you to all the staff and solidarity with all striking for a living wage.
GP surgery review: bethnal-green-health-ctr.
Title: Reception are useless and you can’t get F2F appointments
Rating: 2 out of 5
Visited: December 2022
Refuse to let you see a doctor face-to-face, even when the doctor has *requested* to see you face-to-face. This means I’ve now had to ring 3 times (each time 45 mins+ in the queue to speak to someone) to organise two phone consultations with a GP, just for the GP to ask me to come in! What a waste of not just my time, but the NHS’s!! The system is not working. Change it.
GP surgery review: bethnal-green-health-ctr.
Title: Very good practice
Rating: 5 out of 5
Visited: December 2022
I have always received the best an immediate service/treatment as an when needed. Cannot fault at all.. Especially my GP, she is amazing always on point
GP surgery review: bethnal-green-health-ctr.
Title: great doctors and great receptionist
Rating: 5 out of 5
Visited: November 2022
I'm a carer for a gentleman of 83 who currently has a great deal of health issues and i am constantly having to call his practice for advice and help and they have been the best.
The support they have gave John and me has been second to none 
I only wish I was in the catchment area for this practice I think they are all excellent

The reception staff are also very helpful and friendly all round a great team I would say