janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: acklam-medical-centre
Title: Reception staff are simply the best
Rating: 5 out of 5
Visited: July 2023
I know a lot of comments give this Practice a low rating but I strongly disagree 
We all know it is harder to get appointments at any Surgery in the country at the moment but Acklam medical centre are doing a fantastic job. The Reception staff are consistently brilliant. Very helpful, patient , polite and understanding.
They work so hard and in every interaction I have had , they have gone above and beyond to help me.
You are all amazing.
Thank you
GP surgery review: acklam-medical-centre
Title: ok for me
Rating: 4 out of 5
Visited: June 2023
I agree with other reviewers that making contact is often difficult and frustrating. However, I recently used call back rather than wait on the phone and received a call later the same day and attended a face to face the following day. Staff were polite and very helpful and I can't find any fault.
GP surgery review: acklam-medical-centre
Title: Very Poor Service
Rating: 1 out of 5
Visited: May 2023
Really poor duty of care and the worst GP surgery I have ever encountered. I don't doubt that the clinicians care but the processes and policies are a shocking disgrace, left waiting over 3 weeks for test results despite ringing continually, promised call backs do not materialise, inconsistencies in response to reasons why it took so long. No follow up from discharge from hospital - can it get any worse.
The onus is on the patient to remind the surgery what needs to happen and do the follow up and chasing.
I changed to this surgery for convenience to my home, not actually seen a doctor in the 3 years or so I have been on the books and really wished I hadn't changed.
It is clear that everybody at the surgery is overwhelmed with the workload , they need a visit from the CQC to shake up the management and get resources in place - only then will real care and responsibility come.
GP surgery review: acklam-medical-centre
Title: Avoid at all costs
Rating: 1 out of 5
Visited: May 2023
Virtually impossible to get to see a Dr, ring up at 8am to make appointments as they don't pre book them and seemingly no matter where you are in the queue (i was 5th today) no appointments left. 

They have a call back system so if the receptionist deems you valuable enough, you might get a call back from the district nurse? who then advises you if you might need to see a Dr and arranges for them to call you back later in the week. 

The last time I actually got to see a Dr, they didnt even look at the issue i was having and just fobbed me off as quickly as possible without even looking up from their computer screen. This was 2 months ago and im still clearly having the same issue. 

You ask to see another Dr for a 2nd opinion and apparently only 1 Dr works there. 

They have zero choice for people who work nights, working 6-6 for me to have a chance at the absolute lottery I need to wait up till 8am to potentially wait in a queue for over an hour sometimes to be told by all powerful receptionist that i need to call back next day at 8am. Even after explaining that I work nights and having to wait up till 9am to be told no appointments left is utterly pathetic. 

To be honest its no wonder that there's constantly 30+ people in the phone queue (every day at 0801) as the Dr's don't seem to actually help people and are more interested in getting them out as quickly as possible with a prescription that isnt required.
GP surgery review: acklam-medical-centre
Title: Can only discuss one ailment
Rating: 1 out of 5
Visited: April 2023
My wife works on average 50hrs a week and rarely troubles the Dr. At a visit with the Gp today she was told he could only discuss one ailment per appt. My wife had several things to discuss and was told to make further appts for each issue. So more time off work when she already there sat in front of him. Ridiculous!!
GP surgery review: coulby-medical-practice
Title: Outstanding practice
Rating: 5 out of 5
Visited: April 2023
I have used the practice multiple times over the last year and have found the practice staff to be excellent, GPs are extremely knoweldgeble and careing. I also have health anxiety and the GPs cant do enough to reassure. In my 37 years, this is the best and most well run GP surgery I have used. 100% recommend for anyone local. The way the booking system works is genious, but does require you to be quick on a morning to get the initial appt but follow up appointments are booked in advance.
GP surgery review: coulby-medical-practice
Title: Can never get appo
Rating: 5 out of 5
Visited: March 2023
I have tried for 3 weeks to get appointments how can they all be gone at 1 minute past 8 and no ring backs also all gone what I used to think was a good doctors is now a farce. If you need a steroid injection you can’t have a routine appointment but you can’t get an appointment to get the injection what a carry on . So how do you see a doctor then can someone tell me
GP surgery review: coulby-medical-practice
Title: Doing Good
Rating: 5 out of 5
Visited: August 2022
I have used this surgery for the last three years since moving up north in 2019. The doctors and nursing staff are brilliant and have looked after me and my family well. When we have needed further interventions they have referred quickly and efficiently and followed them up to ensure we have been dealt with.
I'm not going to say its easy to get through in the mornings but no surgery is - pre or post Covid. I have found the introduction of the E-Consult very helpful and easy to use which then gets me to be spoken or seen by the appropriate person without trying to battle against the 8am madness of everyone on speed dial. I speak to people all day in my job and I get told all the time that they can't get to see a doctor for over a month and sometimes more, so I know which surgery I would rather be with. 
The surgery followed the pandemic guidelines very well and tried to keep the patients and staff safe and I think people forget the staff need to be safe too else they end up off sick and that adds to the issues some people have moaned about. 
Thanks CNS for your hard work!
GP surgery review: crossfell-health-centre
Title: I love Mondays
Rating: 4 out of 5
Visited: December 2023
My doctor assured me throughout my visit,that I was continuing in the correct way with my symptoms.I was grateful for this,she is very thorough and professional.
GP surgery review: crossfell-health-centre
Title: Great doctor
Rating: 5 out of 5
Visited: December 2023
I wld like to say a big thank you to a doctor I seen yesterday he us such a really nice person understanding and professional I wld trust him with my life I have seen him a few times and I wld trust him he is nice and listens to you and put you at ease thank-you again to the certain doctor
GP surgery review: crossfell-health-centre
Title: Great nursing
Rating: 5 out of 5
Visited: November 2023
I wld like to thank the nurses in crossfell health centre for looking after me after my operation making me feel at ease and just been nice as I was feeling really nervous thanks again
GP surgery review: crossfell-health-centre
Title: Unable to contact GP
Rating: 1 out of 5
Visited: June 2023
It is near impossible to contact this service via telephone. I understand that the surgery is probably understaffed but I find it to be very concerning. Especially for members of the public who aren't familiar with the e-consult service.

The phone system also needs an upgrade. When you call, it plays music for 10 minutes and then goes to a ring tone for 4 minutes, you are then told there are no operators an it cuts you off/

It should not cut you off, it should tell you what position in the queue you are, if it does cut you off you should be able to leave a voicemail.
GP surgery review: crossfell-health-centre
Title: Does the telephone ever get answered?
Rating: 2 out of 5
Visited: May 2023
I am now trying to get through by telephone for the 30th time this morning.  I see that this is a common complaint.  This is totally unacceptable.
GP surgery review: crossfell-health-centre
Title: Medication
Rating: 3 out of 5
Visited: April 2023
My wife been trying to get intouch with the practice for a while but unfortunately missed a callback as she was not quick enough to get to my phone she is  in so much pain she  feel like she do not want to be here any more as all she does is cry in pain she has had a consultation with a physio who recommended she be put on oramorph to help with the pain as I work during the day I am unable to help her and It concerns me I feel if the physio has recommended this medication to help with the pain them why has the gp not gone with there advice
GP surgery review: crossfell-health-centre
Title: Disgraceful
Rating: 1 out of 5
Visited: April 2023
I have tried ringing to see why my percription is not at the chemist  I use and have been on the phone since 2 pm about it I ether get no operators  available  or the phone  rings for 10 minutes  then goes blank ,this is not good enough  they are dealing with peoples lives and causing   stress and upset  to people I ha e now been without  metaforum  for 2 days now  and cannot make it to the surgery  so I am now  starting to panic.
GP surgery review: crossfell-health-centre
Title: Unhelpful
Rating: 2 out of 5
Visited: February 2023
Had a medication review, went to order my meds but unable to as telling me I Need A Review! Get nowhere with telephone staff, so I want to speak to practice manager, but yet again no information as how to contact them
GP surgery review: crossfell-health-centre
Title: ridiculous
Rating: 1 out of 5
Visited: September 2022
after trying for 3 days to phone this practice we got through on the Monday on the 121st call, yes that's right 121. Promised  6pm phone call got it at 8 30pm, they are an absolute joke. The whole NHS system is broken because nobody cares anymore
GP surgery review: crossfell-health-centre
Title: 30 mins on the phone
Rating: 1 out of 5
Visited: February 2022
My partner tried phoning today 30 mins he waited for an answer after that he was hung up on  we ended up going down to make an appointment
GP surgery review: kings-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
I have been with this practice in its various forms since I was born. In recent times, hearing all the nightmare stories from friends about their doctors, I feel I need to say how grateful this is my doctors.
I have never yet not been able to get an appointment the same day when needed.
All the staff, both on reception and on the medical side are excellent. 
I imagine most people only contact you when there is a problem, but I wanted to just let you know what a good practice this is.
GP surgery review: kings-medical-centre
Title: Great help
Rating: 5 out of 5
Visited: May 2023
I thank all doctors and staff for all the help given to me today regards the episode I had with my health. I cant thank you all enough. Thank You. Thank You. Thank You
GP surgery review: newlands-medical-centre
Title: So sad
Rating: 1 out of 5
Visited: November 2023
I have been with this practice since I was born. Used to be superb but now alas. My latest attempt to speak to a doctor was met by the Great Wall of reception why are they so intrusive when I refused the physio saying I needed to speak to a doctor the receptionist was not happy and has put in my notes refused help. Clearly box ticking he then gave me an appointment for 3 days away at the one life. I ha ring at 8am. So how do you actually see a doctor at yr practice.  This also happened to my father and sadly we had to change his doctor to get him the help he needed     So sad to see such a great practice appear to fall of the cliff   So to speak
GP surgery review: newlands-medical-centre
Title: Very frustrating
Rating: 1 out of 5
Visited: October 2023
I’ve been with them for 50 years I contracted covid 4 years ago and my health has come down the pan I have long covid now I have assorts wrong with me but you just can’t get a face to face 5/6 weeks for a quick phone call I’ve never seen one dr in 4 years there’s things I need to speak about to a persons face I’ve had enough I’m leaving used to be a great drs but you can’t be treated this way in a modern world
GP surgery review: newlands-medical-centre
Title: Terrible doctors
Rating: 1 out of 5
Visited: October 2023
Filled in E consult. Received email back to contact surgery for face to face appointment. Contacted surgery, told to phone back at 8am tomorrow. Why can't you make an appointment there and then? Why is it so difficult to see a doctor now? Terrible doctors now, worse since covid, wants shutting down if can't provide a service.
GP surgery review: newlands-medical-centre
Title: Poor practice
Rating: 1 out of 5
Visited: April 2023
I have been in this,practice all my life,59 years,it’s so sad how down hill it’s gone, I don’t make appointments often, I’ve had a chest infection and cough for 5 weeks,tried making appointment was none,went to the surgery,to try and get a appointment,but none,lady receptionist,did try and see if one life,could help me,but they had no appointments either,she told me to ring back at 3,if the doctor had a phone consultation that had been cancelled,but he didn’t,I’ve rang back today,no appointments,told to come in and sign a form and give a sample to send away,meanwhile my chest is horrendous,I’ve had bottles of cough medicine,if I was fortunate to have seen a doctor 5 weeks ago and had antibiotics it would have gone,time to leave as all my family have
GP surgery review: newlands-medical-centre
Title: Life & Death
Rating: 1 out of 5
Visited: April 2023
Reception is regularly poor at communication over the phone, dismissive and intrusive and if your issue doesn't fit into a preordined category completely unhelpful. Box tickers.

The GP's have failed repeatedly to send my mothers life preserving prescriptions to the pharmacist. She is in tears over it and cannot understand how careless they are. We will be transferring finally to a different GP surgery. There's very little choice, but we cannot put her life in Newlands hands any longer.
GP surgery review: newlands-medical-centre
Title: Reception Staff
Rating: 1 out of 5
Visited: September 2022
My blood results came back told to make an appointment, next appointment Oct or you can call at 8am, can never get through or the appointments have gone by the time you do, told to come down for 8am, they open at 7.30 so thought I would wait.
The member of staff unlocked the door walked away, never said morning/how can I help!
Told him I needed to make an appointment he just replied what’s wrong with you ! People do not want to share there problems so everyone can hear.
He just replied you will have to wait till 8am to make the appointment.
So rude, I would hate to think of the elderly dealing with the attitude of this people
GP surgery review: newlands-medical-centre
Title: So helpful.
Rating: 5 out of 5
Visited: August 2022
Amazing Doctor's...so understanding and helpful...would definitely recommend...Thank you for all your help.
GP surgery review: newlands-medical-centre
Title: Always helpful
Rating: 5 out of 5
Visited: May 2022
I have been with the practice for 7 years and have always found all the staff kind, patient, courterous and helpful. Recption staff are knowledgable and always do their best to help you.  Every GP I have  been treated with over the years have been very patient, thorough and genuinely interested in heping you with your ailments.  You are all a credit to each other and your patients.
GP surgery review: newlands-medical-centre
Title: Excellent service thank you
Rating: 5 out of 5
Visited: April 2022
Receptionist helpful and polite. 
Dr. Empathetic, thorough did far more than l expected. Absolutely lovely. Bloods etc Taken  by gentlest person. Whole experience was really professional and efficient. It isn’t an easy job and the staff  have been wonderful. Thank you. You are all very much appreciated
GP surgery review: newlands-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
Doctors, nurses and reception staff that I have dealt with are always really friendly and helpful and have always gone out of their way to help and assist me whether it's when i have visited the practice or over the telephone.  When I have had telephone appointments the doctors and nurses have always rang at the appointed time.  They all do a brilliant job and should be applauded.
GP surgery review: westbourne-medical-centre
Title: Terrible Processes
Rating: 2 out of 5
Visited: January 2023
I moved house and was asked to fill in a form and post it back around October last year, to which I did. I then made an appointment for a blood test. I arrived for my blood test today and was told I was no longer registered at the practice so I no longer had my appointment. When I asked why they said they didn't receive the form and if they don't receive it within 30 days, you are the deregistered. I posted the form almost straight away from when they gave it to me which would have been 60 days or more ago, which I explained. I also can't understand how I was allowed to make an appointment. They could not answer that for me. They said they do not inform a patient they are no longer registered either which I find disgusting.

So here I am, not registered anywhere and was hoping to see a doctor about having flu symptoms for 8 days straight now.

I was told by the receptionist to go to a hospital to have a blood test if it was important. When I arrived they said I needed to have been referred by the practice which of course I was not, and was not told this information.

I find it disgraceful how I have been treated. I'm nearly 40 but should this have been an elderly or disabled person to have to have gone through this and paying for numerous taxis (I don't  drive) - this is not a good way of conducting a process.

Why do you as a practice not inform people of anything? What is your reason for this?

I've managed to register at a different practice and they've said it takes weeks to gain my medical records especially when I'm not registered anywhere! 

I could have registered somewhere else or completed a new form had I been informed.

Terrible service received.
GP surgery review: westbourne-medical-centre
Title: Amazing service
Rating: 5 out of 5
Visited: October 2022
I had a telephone appointment booked on Thursday 6 October,on Wednesday afternoon I received a phone call from my doctor which was so unexpected due to how busy the GPs are. After a brief chat my GP advised me to have a face to face appointment the following day at 9am. She was so friendly,supportive & couldn’t do enough for me,I am truly grateful. 
I couldn’t recommend this prac any higher. The reception staff were also very accommodating when I needed a print out of my recent blood test. 10 out of 10 Thank you all.
GP surgery review: mckenzie-group-practice
Title: Nurse
Rating: 5 out of 5
Visited: October 2023
visited McKenzie house this morning to see the nurse.  As it was the first appointment of the morning, the Nurse called my name allowing me to leave the que.  The nurse was professional, kind, caring and very informative, well done to Team McKenzie
GP surgery review: mckenzie-group-practice
Title: Receptionist
Rating: 5 out of 5
Visited: September 2023
I contacted the surgery this morning to book an appointment and the Receptionist was polite, asked appropriate questions to assist her to make the appointment for me, gave me choices of surgeries, times dates, was so lovely, and I received a text message within seconds of booking the appointment, so all in all lovely experience with this lovely lady, thank you
GP surgery review: mckenzie-group-practice
Title: Terrible Practice
Rating: 1 out of 5
Visited: November 2022
Struggle to get through on the phone. Can only book same day appointments at 8am, can’t be done for days later.
GP surgery review: mckenzie-house-surgery
Title: Receptionist Telephone manner & Nurse who took my bloods
Rating: 5 out of 5
Visited: September 2023
I visited the Surgery today and was listening to one of the Receptionists on telephone she took several calls whilst I was there, she was polite, well spoken, understanding and cared about the person on the end of the telephone.  Her telephone technique was second to none, what a lovely lady.  Also I must comment the Nurse my bloods were taken today and I did not even realise, the Nurse was lovely, polite, happy, interested in me.  What a lovely morning experience I had today in the surgery just want to say thank you and well done
GP surgery review: mckenzie-house-surgery
Title: Poor Standard of Care
Rating: 1 out of 5
Visited: July 2023
Right I understand that the diabetic drug I am on is facing shortages, that’s a whole other topic

But now that it’s unavailable, I requested a diabetic review, I was told I would get it in the week to discuss new treatment options to cover the period of unavailability 

By th time I have ran out, no call, I phone them to ask for an update only to be told that it will be as and when they can get round it as they said they had prescribed me the drug not for diabetes but for weight loss, which was untrue, they had not prescribed me it to me at all, my previous practice had

I had to visit the practice in person to demand an appointment to discuss my diabtetes treatment, only after 45 minutes of arguing with the receptionist was unable to get an appointment via the intervention of a reluctant practice manager

I would not recommend this surgery if you have diabetes, I feel they were willing to put my health at risk rather than listen to me and my genuine concerns
GP surgery review: mckenzie-house-surgery
Title: Totally inadequate action by the sraff
Rating: 1 out of 5
Visited: April 2023
Having eventually managed to contact the surgery, after many attempts, to request an early repeat prescription due to going on holiday, the staff member assured me that the prescription would be at the pharmacy in time for me to collect it in 3 days time. It wasn't!!! I rang the surgery from the pharmacy and was informed that the prescription was not ready but would be at the pharmacy the following day. Too late !!
This is just another example of the total lack of professionalism at this practice.
GP surgery review: mckenzie-house-surgery
Title: Unable to understand the word “Urgent”
Rating: 1 out of 5
Visited: December 2022
My repeat prescriptions was supposed to be ready for collection on Friday, they were not, I phoned Monday and they claimed they could not issue them without a doctors appointment, when I pushed this, they had a nurse practitioner speak to me who promised to issue them urgently, this did not happen

It’s now two days since I had my medication, I am unwell, in pain, can barely keep my eyes open and my blood sugars are a disaster

Still no idea when they will actually issue the perscription
GP surgery review: mckenzie-house-surgery
Title: Still Totally Inadequate
Rating: 1 out of 5
Visited: August 2022
Called over 3 days unable to get thro to make appointment for meds review as instructed on prescription.
Eventually went into reception at Wynyard Road. Place was empty except for 2 receptionists. Despite me saying I couldn't get thro on phone was told to call again at 8.30am in morning...which was a) a Saturday and b) a Bank Holiday weekend. I queried online and was told econsult only works between 7am to 11am !!!
Have the doctors in charge of this practice ever phoned their own number(s) at precisely 8.30am every morning!!? Why tell 100s of patients all to ring at the same time...knowing it fully overwhelms the system. Totally inadequate. Needs NHS intervention to seriously get this practice sorted as it is currently not Fit for Purpose.