janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: elizabeth-house-medical-practice
Title: Brilliant Practice
Rating: 5 out of 5
Visited: December 2023
All of the staff I have encountered here are professional yet make you feel at ease and reassured. The reception team are amazing and go out of their way to help you and making appointments is straightforward and you are seen or spoke to promptly. They have in-house sonography and can do blood tests on site which is so helpful. Referrals are made quickly and you never have to wait for prescriptions to be issued. So pleased with the service we receive from this surgery/practice- thank you, Elizabeth House.
GP surgery review: elizabeth-house-medical-practice
Title: Superb service
Rating: 5 out of 5
Visited: January 2023
I called this morning at 8.15 for a telephone appt with a doctor.  The doctor called 30 mins later and, after detailed questions, invited me to a face-to-face appt an hour later.  Again after routine tests and questions I was given a prescription, advice and instructions to get in touch again if the medication hasn’t worked a week later.  

The doctor was thorough, professional, caring and reassuring.

This medical practice is wonderful and I have nothing but admiration, respect and thanks for all the staff and management.
GP surgery review: elizabeth-house-medical-practice
Title: Gone down hill
Rating: 1 out of 5
Visited: November 2022
I called the practice today to make an appointment for one day next week. I was told there are no face to face appointments until a phone conversation has been had. Why, now that covid is not really an issue?

I was then told there are no bookable phone appointments left for the next 12 days, but I may get one if I call on the day. Very poor.
GP surgery review: pond-tail-surgery
Title: Thank you to the diabetic nurse
Rating: 5 out of 5
Visited: November 2023
I would like to thank the diabetic nurse for being so thorough checking .my partner for his diabetes and the GP for his prompt action. She took his pulse and immediately did an ECG and alerted the GP.  An hour later we were in the cardiology department at East Surrey and he has been kept in awaiting a pacemaker to be fitted.  No symptoms whatsoever and seemingly an extremely fit man.  Scary.
I just wanted to give credit where credit is due - I have been very happy with the new Pondtail.
GP surgery review: pond-tail-surgery
Title: What a shambles
Rating: 1 out of 5
Visited: July 2023
So, Pond Tail continue to disappoint despite the recent take over and promise of a new era! I have been a patient for around 12 years now. I am fortunate to have really good medical insurance and have not had to trouble the GPs or NHS for some time. The surgery, despite being copied on all of my extensive, private treatment  continue to try and change my prescription randomly, then tell me they are going to call me and don't. Most recently they send me a text message at 16:30 in the afternoon telling me I will get a call first thing but of course you cannot reply to the text message to say I can't make it. You cannot leave a message on the website out of hours so you a message first thing saying i can't make the call and the website says it make take three days to respond! They called me anyway from a withheld number, which for data protection reasons my phone does not accept, then send another text saying they would try later to which you cannot respond either! All this time squandering the tax payers money. Why send a message that cannot be replied to? Why use a withheld number? why not get with the times? Improvement? hard to see where exactly.
GP surgery review: pond-tail-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Great doctors good service very friendly
I'd recommend this surgery to anyone else
 Who maybe in need of help with depression and anxiety or even ptsd and cbt
GP surgery review: pond-tail-surgery
Title: not sure
Rating: 2 out of 5
Visited: June 2023
I'm not sure how better the surgery is. One f my prescription requests was not issued as apparently they didn't know how to request it and I've been trying to get an urgent blood test since June and the first time I waited and the phlebotomist didn't turn up so was cancelled just before I had the appointment I now have called again and they have given me an appointment in 3 weeks time even though it's a fairly urgent appointment I need so unsure how practice manager stated they have same day appointment or a week later, it's not happening.
GP surgery review: pond-tail-surgery
Title: An absolute shambles
Rating: 1 out of 5
Visited: June 2023
Been registered there for years. The long ago stable set of GPs has given way to a constant revolving array of locums. Never seen the same doctor or nurse twice in recent years. The practice has recently changed hands so we held out hope of positive improvements. It's as bad as ever. They send out endless texts calling you for check ups. But you can only be ill at 0800 hrs when the phone line opens. Regularly can't get an appointment when you are actually ill. They asked me to do a week's worth of twice daily blood pressure checks at home and then lost the results so when I went for the appointment, it was a pointless effort and the doctor just guessed. Recently was asked (by text) to go for a check up, booked and appointment, got there and they had no record of my confirmed booking. The next appointment is not available for 2 months. We are voting with our feet and leaving this utterly hopeless practice.
GP surgery review: pond-tail-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: May 2023
I have been happy with my appointment. The Dr took the time to listen to me, examined me with care and consideration.
I am also very happy with how easy it was to book this appointment as in the past, it has not always been that easy!
Thanks a lot
GP surgery review: pond-tail-surgery
Title: Exceptional Practice
Rating: 5 out of 5
Visited: March 2023
Unfortunately due to a number of medical issues, My wife and I have had to contact the surgery on a number of times in recent weeks.
The service / interaction that we’ve had with the receptionist to the actual appointments with the respective professionals is exceptional !
The Doctors and nurses show everything that you’d expect from the NHS and your local GP, care, concern and attention to your symptoms and the follow up support is outstanding.
Unfortunately from the poor experience with our previous surgery in Bromley, Pondtail should be considered the benchmark that other surgeries should aspire to. 
Pondtail is extremely proactive and we’re delighted to be part of this surgery.Well done!
GP surgery review: pond-tail-surgery
Title: Unbelievably poor service
Rating: 1 out of 5
Visited: October 2022
After ringing for several days to try and get an appointment I finally got through and was informed that I could not have an appointment with a doctor as there were none available. I have been with this practise for many years. It has never been great, but this is the worst it has ever been.
GP surgery review: pond-tail-surgery
Title: Very good surgery
Rating: 5 out of 5
Visited: March 2022
I have needed to use the surgery several times recently and have had incredibly good experiences each time. I have been offered appointments on the same day where they could and the staff have all been incredibly helpful.
GP surgery review: pond-tail-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
Was given an appointment with GP the same day I called. Receptionist was polite and helpful. Subsequent visit to see the Nurse   in Feb and again appointment was given at a time to suit me by the same polite & helpful receptionist. The Nurse was lovely & very patient. On both visits I was very satisfied.
GP surgery review: townhill-medical-practice
Title: Lack of Staff??
Rating: 3 out of 5
Visited: November 2023
Experienced a waiting time of over 1 hour 56 minutes (retained photo on phone) for booking. Stated I was No1 in the queue for over 27 minutes but no response - inadequate!!
Gave up and called immediately back, now 11th in queue. Need to address this situation and have people able to take calls during the day.
GP surgery review: townhill-medical-practice
Title: Poor time scales
Rating: 3 out of 5
Visited: November 2023
Called to book appointment, waited 1:56 minutes of which 27 mins as No1 in queue!
Still no answer. 
Gave up and immediately called back and advised now 11th in queue.
GP surgery review: townhill-medical-practice
Title: Excellent service from a very caring practice
Rating: 5 out of 5
Visited: March 2023
I have been taking my mother for dressing changes for a few weeks now. The practice nurse is always cheerful and very helpful. She is a pleasure to see and so helpful to my mother. She has endless patience and is very caring. A few weeks ago my mother was unwell and we mentioned it to the nurse. Within 20 minutes we were seen by a Physician associate who examined my mother very thoroughly and requested an ecg for her. We only had to wait 20 minutes for that and came away with a diagnosis of atrial fibrillation. 
I am very impressed with this practice and the care they show.
GP surgery review: townhill-medical-practice
Title: Fantastic follow up and service
Rating: 5 out of 5
Visited: February 2023
Blood test on Thursday on time entirely painless test on Friday to retake test within a week - results on NHS site by 18.00 on Friday your practice is fantastic compared with my mothers in Kent !
GP surgery review: townhill-medical-practice
Title: Super service
Rating: 5 out of 5
Visited: February 2022
I needed urgent help with a badly swollen foot and was seen by a Doctor within 2 hours of my call and with a prescription am slowly recovering many thanks
GP surgery review: warlingham-green-med-prac
Title: Caring and proactive practice
Rating: 5 out of 5
Visited: December 2023
In summary, we have found all of the staff incredibly considerate and caring, keeping us well informed as well as ensuring that ancillary care activities are arranged behind the scenes (blood tests, matron visit). Feels very joined and proactive. My father cannot conceive of getting this level of care in his previous GP practice elsewhere in Surrey.

To be honest I am overwhelmed by the care and professionalism that my father has received from the receptionists, 3 separate GPs and 3 district nurses in the past 2 weeks.
New to the area and just out of hospital, he initially saw a GP who took time and care to examine him and to explain what was happening (receptionist had thoughtfully booked a double appointment). Whilst at home 2 x duty GPs have visited. The duty GP was incredibly proactive in reaching out to 2 x hospitals to explore the issues and to find the right care, calling me 3 times to keep me up to date. The other GP was equally thoughtful. The 2 district nurses/matrons, who visited were great too. During a stressful period it has been incredibly heartening to have such a supportive medical practice consistently pull together and show real care. My father who is new to the area says he would never have got this care in his old practice in Esher
GP surgery review: warlingham-green-med-prac
Title: helpful staff
Rating: 5 out of 5
Visited: September 2023
Got an appointment very quickly & sympathetic doctor who organised the relevant tests very quickly. I was kept informed with the results of the tests as they arrived.
GP surgery review: warlingham-green-med-prac
Title: Fantastic Service
Rating: 5 out of 5
Visited: March 2022
Warlingham Green Medical Practice has been our family's surgery for many years. All the staff work incredibly hard to deliver the best service and often go above and beyond to ensure you feel cared for and respected. It is amazing that they have managed to retain this level of provision in times of Covid.
GP surgery review: warlingham-green-med-prac
Title: 1 hour 50 mins isn't a reasonable time queue for Reception?
Rating: 2 out of 5
Visited: January 2022
One cannot ask more of the reception staff & doctors who're barely able to stop drowning in a sea of sick patients,  as they can no longer handle the patient demand? 

This practice needs to be expanded to deal with need of the now expanded local community. The staffing levels are the same as they were 15 years ago! Since then with all the new homes built in Warlingham we need a practice that is staffed to deal with the increased local population. 

In light of this huge patient overload, a new procedure for making medical appointments needs to be implemented. Whereby a patient leaves their call-back number & the practice receptionist presses 1/2 buttons to call-back the patient to arrange an appointment. This technology exists & the Owners/ Principles of the practice owes this as a basic courtesy to their patients. Surely?
GP surgery review: hawthorns-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: October 2023
My experience has been really really good so friendly and helpful going above and beyond to help me very patient and have made a very stressful situation alot smoother for me to navigate can't thankyou enough
GP surgery review: hawthorns-surgery
Title: No respect or empathy
Rating: 1 out of 5
Visited: August 2023
I find it difficult to ask for help and I was realy upset that I was treated with so little respect. Just giving a phone number for a talking therapy with no consideration of a very difficult on personal going situation left me feeling worthless and a waste of time.
GP surgery review: hawthorns-surgery
Title: Wonderful helpful practice
Rating: 5 out of 5
Visited: July 2023
Since Covid this practice has got better and better. Always manage to see a doctor when I need to. Never feel rushed in the appointment. Phones answered quickly. Physio on site and ultrasounds done. All the staff are kind and helpful. Delighted to have them as our family practice.
GP surgery review: hawthorns-surgery
Title: So pleased!
Rating: 5 out of 5
Visited: July 2023
Just a big thankyou to Practise Nurse. I arrived almost deaf and left with pinsharp hearing! Now I can hear the tennis! 
Thankyou for what you do.
Hope this gets to you!
GP surgery review: hawthorns-surgery
Title: Great triage and response
Rating: 5 out of 5
Visited: May 2023
I was triaged and called back by a doctor within an hour for treatment. From the receptionist who booked explained the process to the Dr who called back it was an excellent service throughout. Thank you for what you do.
GP surgery review: hawthorns-surgery
Title: Rude unprofessional Receptionist
Rating: 1 out of 5
Visited: May 2023
I have chrones disease and have been advised by the hospital to see a GP urgently today! And the receptionist refused to give an appointment as it’s not urgent! She wouldn’t let me explain that the hospital advised me to be seen today and was extremely rude!
GP surgery review: hawthorns-surgery
Title: Always there
Rating: 4 out of 5
Visited: April 2023
Hawthorns has been our family surgery for years and have always been there when needed. Their appointment system works well, even during the busiest of times and that is reassuring knowing we can see someone when needed.
GP surgery review: hawthorns-surgery
Title: Well organised and welcoming
Rating: 5 out of 5
Visited: March 2023
Very helpful, friendly and informative. I feel like they have a genuine interest in their patients and I can be confident and feel safe.
GP surgery review: hawthorns-surgery
Title: Efficient
Rating: 5 out of 5
Visited: March 2023
There has been a marked change in the practice in the last few months. It is much easier to make appointments. Being able to speak directly with the pharmacist or nurses instead of always having to bother a GP first is excellent
GP surgery review: hawthorns-surgery
Title: Great advice
Rating: 5 out of 5
Visited: January 2023
Needed a conversation with a clinical pharmacist to adjust my blood pressure medication. Very useful and helpful, using good, non-technical words to explain the options. Clearly factored my past history into the advice.
GP surgery review: holmhurst-medical-centre
Title: Helpful and efficient exception staff.
Rating: 5 out of 5
Visited: March 2023
Every interaction I have with the surgery is a positive one.  They are simply so efficient and friendly. 
I would not register elsewhere. 
I cannot recommend highly enough.
GP surgery review: holmhurst-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: December 2022
This surgery is superb. The online system is brilliant, and I have always got a timely response- usually incredibly quickly. Everyone I speak to is helpful and all doctors I've had contact with are kind, understanding and go out of their way to help.
With all the awful stories being shared around wait times and lack of prescribing, I count myself very fortunate to be with this surgery, who I cannot fault in any way. Thank you!
GP surgery review: holmhurst-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
I've been with Holmhurst for a long time and it has really improved. The online services I find much more efficenct than sitting in a phone queue! One particular area I find fantastic is the secretary/administration/clerical. That team have helped me so much and my husband and probably do not get the recognition they deserve as so far away from the patient line. I hope they know how integral they are. Some of the receptionists have been a little rude but no doubt understandable, I understand they are front line so will get some unpleasant  behaviour so that area is a little hit and miss. Maybe that's something management need to look at in the future. Otherwise really really good practice.
GP surgery review: holmhurst-medical-centre
Title: Really responsive and kind staff
Rating: 5 out of 5
Visited: August 2022
I joined the practice about 18 months ago and have to say that my experience has been really positive. The online request platform is easy to use, the practice is super responsive, and their staff have always been helpful and kind. 

I'd read some negative reviews, but can confidently say that for both me and my daughter, the surgery has been prompt in dealing with our medical requests/concerns. My daughter was rushed in the same day to have a lump checked; the doctor in question was reassuring and thorough. I've recently had blood tests to investigate menopause - I am 37 and every doctor/nurse I have dealt with throughout this process has been kind, helpful, and informative.

The reception staff too, who must be really up against it at times, have always been friendly and helpful. I think it's really easy to leave a negative review after a less than great experience, but genuinely feel that the staff here are a credit to the practice, so thank you!
GP surgery review: holmhurst-medical-centre
Title: Quick turnaround for my teenage son
Rating: 5 out of 5
Visited: July 2022
My son had an ear infection. He contacted the GP via the website in the morning. He was called and given a face to face for 3pm and was home with antibiotics within the hour.

Fantastic service well done!
GP surgery review: holmhurst-medical-centre
Title: Great surgery and lovely staff
Rating: 5 out of 5
Visited: April 2022
Always quick to give us an appointment if we need one. Brilliant with our baby and caring and understanding. Fantastic midwife during my pregnancy and brilliant support since. Even the nurse who does our babies jabs somehow makes it seem like an enjoyable experience, she’s so lovely. Always explain the process of things and answer any questions we have as parents. Thank you.
GP surgery review: holmhurst-medical-centre
Title: A wonderful family friendly practice
Rating: 5 out of 5
Visited: March 2022
We’ve been patients at this wonderful practice for around 5 years now and I personally have experienced fantastic care under the GPS and midwives during my prenatal and antenatal care for two pregnancies. At the very start of the pandemic, my daughter was symptomatic with Covid at just 8 months old and incredibly sick. We were seen immediately despite the as yet unknown risks to others and blue lighted to hospital. At every turn, from high temperatures to ear infections for my now 2.5 year old, doctors and nurses are efficient, caring, compassionate and have demonstrated unending patience when faced with irksome and nervous first time mum (me). I’ve always felt well looked after and have been blown away by how readily the team will prioritise babies and young children - despite usual wait times for appointments, we’ve always been seen within 24 hours which has been so appreciated, both pre pandemic and during. We are moving soon and will sorely miss Holmhurst and it’s fantastic team of doctors & nurses who continue to give it the stellar reputation it deserves.
GP surgery review: holmhurst-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
Great online service and prompt phone call back from receptionists to book us in to see the doctor. 
Doctor was thorough with both myself and my son and made us feel comfortable to get in contact if any symptoms worsened or were prolonged.
GP surgery review: holmhurst-medical-centre
Title: Quick response from the surgery
Rating: 5 out of 5
Visited: January 2022
I became unwell late December and was feeling worse & worse. I contacted the surgery online via the 'consulting room'.  Having read that it might take up to 3 days to receive a response I was surprised to get a phone call from the doctor within 3 hours!   Medications were prescribed immediately.  I'm slowly getting better.  Would having a face to face appointment made any difference?   I don't think so.  From a grateful long time patient.
GP surgery review: holmhurst-medical-centre
Title: A thank you
Rating: 5 out of 5
Visited: January 2022
I just wanted to say thank you sincerely to the doctors I spoke to regarding pain in my hip and shoulder.
The advice I received was excellent I no longer need to take pain killers,  the pain in my hip has considerably reduced and  it no longer hampers to ability to walk. 
I think I will need to continue my use of diclofenac but my shoulder joint has almost ceased to cause me annoyance and is considerably more flexible.
Forever grateful
GP surgery review: woodlands-road-medical-centre
Title: Helpful receptionists
Rating: 5 out of 5
Visited: August 2023
I came to register as a temporary patient.
The receptionist were extremely helpful, particularly as they were extremely busy.
What a pleasure dealing with such competent staff.
GP surgery review: woodlands-road-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2022
The receptionists couldn’t be more friendly and helpful. The GPs always give me confidence that they have my best interests at heart - whether that is their knowledge or the reassurance that I did the right thing in going in and inviting me back if anything worries me. I am usually offered an appointment within 24 hours - 48 is very unusual.
GP surgery review: woodlands-road-medical-centre
Title: Very poor communication
Rating: 1 out of 5
Visited: July 2022
I have been waiting to hear back from this practice for circa 4 months.

I have been told that a senior colleague will contact me but 3 weeks later they have not.

I was told yesterday that they would contact me, they have not.

Would not recommend.
GP surgery review: woodlands-road-medical-centre
Title: 2nd to none
Rating: 5 out of 5
Visited: May 2022
Every time I call or goto this surgery Im surprised that every other surgery doesn't follow the way this one works. My GP is the best Dr I have ever had. I cannot fault his professionalism, his commitment to his patients and the way he interacts with them. This also goes for the nurses and receptionists. They all do a marvellous job and they all deserve more recognition than is being put out there.
GP surgery review: woodlands-road-medical-centre
Title: Fantastic care and service
Rating: 5 out of 5
Visited: May 2022
My Doctor at Woodlands Surgery has been excellent. Caring and professional. Would highly recommend this surgery.