janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: west-meads-surgery
Title: Thankyou for help and assistance
Rating: 5 out of 5
Visited: January 2022
I had problems forwarding a photo via phone to the surgery and asked for help with this at reception,Lisa helped me to forward the photo to the doctor and went out of her way to help and talk me through the process for which I am very grateful. The surgery is very well run with excellent staff who cope very well in these dificult times,thankyou once again. Dorothy Thorpe
GP surgery review: loxwood-surgery
Title: Impossible to speak to anyone
Rating: 1 out of 5
Visited: January 2024
I appreciate you are using the econsult form which works ok but it is impossible to get to speak to anyone on the phone. The practice is barely functional and it basically means everyone heads to minor injuries or A&E as they can't be seen by their local doctor. It is a complete disaster since covid.
GP surgery review: loxwood-surgery
Title: Expert, efficient, kind and caring
Rating: 5 out of 5
Visited: September 2023
I had a heart transplant at Harefield Hospital last year, 2022.  Loxwood Medical Practice has always and continues to provide excellent care across the board.  In fact they exceed all expectations. The  doctors I have met have been easy to chat with and to understand clearly.  With a reduced immune system the nurses find my car in the car park and take my blood whilst outside - in all weathers!  They always wear masks and whilst most people believe covid to be “a thing if the past” they continue to treat me with extraordinary care.  Prescriptions are always ready on time.  Communication is efficient and friendly.  The reception desk is ‘manned’ with delightful, helpful ladies.  It is  easy to get an appointment, if the request is not urgent there could be a short, understandable wait with a sensible explanation. 

Everyone who works seems to be empathetic and  thoughtful, they look after all my family with a smile even though we know that behind the scenes their work life is very, very busy.

To be honest, I never usually bother to complete forms like this but was appalled to see some negative feedback.  Who wrote it I wonder.  I have Never had anything but completely marvellous timely and thoughtful care.  And the huge patience that goes with it.

What a superb bunch they are.
GP surgery review: loxwood-surgery
Title: Not Great
Rating: 2 out of 5
Visited: March 2023
I've been ringing and ringing this morning, I was hung up on.  Finally I got through to be told I can't make an appointment, the nearest is three weeks away. How can they tell how poorly you are . My friend rung her surgery in nearby Midhurst and could see a doctor on the same day. The fact it is near on impossible to actually speak to someone is dreadful. I find it so worrying.
GP surgery review: loxwood-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: March 2023
Extremely difficult to make appointments or get things done. Phone seems to take approximately 30 minutes to pick up. Would not recommend.
GP surgery review: loxwood-surgery
Title: Lovely doctors
Rating: 5 out of 5
Visited: December 2022
Since joining this surgery a year ago, I've been so impressed by doctors that listen.........never had that before.  I've felt that something was wrong for quite a while and the doctors here acted on my worries and found the problem. Easy to get appointments too, just fill in the form and they get back to you very quickly. Brilliant
GP surgery review: loxwood-surgery
Title: service has deteriorated since Covid
Rating: 2 out of 5
Visited: October 2022
It used to very easy to make an appointment. Now, since Covid, it is much more convoluted and drawn out, and makes you feel less likely to go to the Doctors, and instead, go to the nearest Hospital outpatients department.
GP surgery review: loxwood-surgery
Title: I am lucky to be a Loxwood Medical Practice patient.
Rating: 5 out of 5
Visited: July 2022
We moved  to our present house purely to ensure we were within the catchment area of LMP. I have nothing but praise for all the staff who are always caring and helpful. That quality is of equal value to the patient as the correct meds or procedures. When I told someone that I was offered a face to face or telephone consultation they were incredulous and told me that their practice never even answered their telephones. Well done to every member of the practice and a big thank you.
GP surgery review: pulborough-medical-group
Title: Great consultation
Rating: 5 out of 5
Visited: November 2023
The doctor was very thorough and considerate. Had obviously fully checked my medical records and involved me in the decision regarding new medication. I was very happy and felt relieved.
GP surgery review: pulborough-medical-group
Title: First class
Rating: 5 out of 5
Visited: October 2023
I have had a complex mix of symptoms which made me very ill.
Thanks to a  team effort from reception, through nursing and doctors, referral to hospital for X-Rays and good diagnosis I am well on the way to recovery.
GP surgery review: pulborough-medical-group
Title: You can get 5 star treatment from the NHS
Rating: 5 out of 5
Visited: September 2023
Today for the first time I used the econsult service via the PMG website. I reported my symptoms mid afternoon. Within 1 hour I had a telephone call from a GP. within 2 hours I had an appointment. The GP was brilliant giving me a very clear explanation during his diagnosis with a well explained route forward. This was the NHS at its best - well done PMG
GP surgery review: pulborough-medical-group
Title: A Really Great Asset
Rating: 5 out of 5
Visited: July 2023
We  are very fortunate to have the PMG, It is staffed by really great Doctor's and Staff. Both myself and my my wife are patients. Having suffered a potentially very serious medical issue last year, the care and treatment that has been shown has been wonderful. I cannot thank all them enough.
GP surgery review: pulborough-medical-group
Title: Professional kind and thorough
Rating: 5 out of 5
Visited: June 2023
Just wanted to say how much I appreciated the professionalism, kindness and thoroughness of  approach. I felt understood and listened to and was given good  options to consider and everything was fully explained. I also appreciated the follow up as well. Excellent work.
GP surgery review: pulborough-medical-group
Title: Always friendly, always efficient
Rating: 5 out of 5
Visited: June 2023
I came for a steroid jab in the knee, the second knee to be tackled. The consultation was, as always, relaxing and courteous. The injection was painlessly and expertly carried out. In my ten years of living in Pulborough, I have found the practice always responsive to my medical needs. What a great bunch of people, from reception to nurses to doctors to Covid-jabbers. Both lighthearted and serious as appropriate.
GP surgery review: pulborough-medical-group
Title: Always really helpful
Rating: 5 out of 5
Visited: May 2023
I have been worried about a few health issues recently and all the staff from reception. Addmin, nurses and Doctors have been great with finding time for appointments and great medical care. Thank you all.
GP surgery review: pulborough-medical-group
Title: Wonderful practice. Pmg.
Rating: 5 out of 5
Visited: April 2023
Lovely services at PMG.
All doctors pharmacists, and back up staff are consistently helpful kind,and non judgemental.
I have suddenly got into a cycle of ill health,but can always rely on the highest quality of care.
GP surgery review: pulborough-medical-group
Title: Super efficient
Rating: 5 out of 5
Visited: April 2023
I have found Pulborough Medical Practice to be very efficient, helpful and empathetic. I am grateful that, if you have an immediate concern, the staff will find you an appointment very promptly. Recently this has happened to me twice and both times I was seen on the same day - actually within a few hours of phoning the surgery. Thanks to all the wonderful staff at this practice.
GP surgery review: pulborough-medical-group
Title: Excellent surgery
Rating: 5 out of 5
Visited: March 2023
My recent face to face consultation was very thorough, informative and helpful. All my experiences with the surgery have been positive
including access by phone which has only ever meant a short wait in the queue before being able to speak to a helpful member of the reception team.
GP surgery review: riverbank-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Have always found this practice and all the staff to be very good, friendly and very helpful. If needed you can usually get an appointment quickly. Would highly recommend.
GP surgery review: riverbank-medical-centre
Title: Wonderful GP Practice
Rating: 5 out of 5
Visited: November 2023
Have just recently joined Riverbank and my experience is just so very good Doctors, Receptionist appointments pharmacy. Excellent
GP surgery review: riverbank-medical-centre
Title: Wonderful practice - efficient and kind
Rating: 5 out of 5
Visited: November 2023
Brilliant nurses and Dr who not only dealt with my infected leg, but also noticed that my travel jabs were out I date so gave me those while I was there
I could not ever fault the Riverbank Practice
GP surgery review: riverbank-medical-centre
Title: Amazing nurse
Rating: 5 out of 5
Visited: November 2023
I had superb treatment from the nurse today. Outstanding in every way and put me completely at ease. Would highly recommend.
GP surgery review: riverbank-medical-centre
Title: Efficient and proactive practice
Rating: 5 out of 5
Visited: November 2023
It always seems to be easy to speak to someone and get appointments at Riverbank. I have found all the doctors and nurses I have encountered there to be friendly, attentive and communicative, and willing to make referrals when needed.  The admin side of things seems to be very efficient too.
GP surgery review: riverbank-medical-centre
Title: Couldn't be better
Rating: 5 out of 5
Visited: November 2023
A promt call back from the GP, within the originally specified time slot and very informative as to the best course of action
GP surgery review: riverbank-medical-centre
Title: Good experience
Rating: 5 out of 5
Visited: October 2023
Went along to have flu/Covid vaccs, were seen straight away even though we were early and didn’t feel a thing! It can take a while to get through on the phone (an issue with any surgery) but when you do a GP phones back very soon to discuss your problem, and then if necessary an appointment is made quite quickly, unlike experiences I’ve had with previous surgeries.  A really good system.
GP surgery review: riverbank-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
Quick appointments  Professional service. Many disciplines covered flexibility with hours. Been with them for 20 years and skyways impressed
GP surgery review: riverbank-medical-centre
Title: Friendly and efficient practice
Rating: 5 out of 5
Visited: October 2023
Having used both the online form and phoned in, both contact methods were delt with in a timely and efficient manner. The doctor phoned me back within a couple of hours and a same day appointment was made.
GP surgery review: riverbank-medical-centre
Title: On Time appointment. Easy to book
Rating: 5 out of 5
Visited: October 2023
As always, the practice makes booking appointments easy and are generally always on time (if not, its normally only because of an understandable priority)
GP surgery review: the-petworth-surgery
Title: Blocking management
Rating: 1 out of 5
Visited: December 2022
Despite multiple attempts over three days I have been unable to book an urgent appointment for an increasingly debilitating chest infection/bronchitis 
I was referred today to 111 and told to call tomorrow at 8.30. When I have called this week at 8.30 there has been engaged tone followed by hang up. Voice message says line only open between 2-4pm . Yet when I called at 3.40 was told I had left it too late and all appointments are taken. Yet same operative said there had been very few calls this afternoon. How can all these things be true simultaneously? Previous visits ( rare) to the surgery have been to an entirely empty waiting room but a fully staffed reception office . What is going on. People wait until it's serious to call because it's so difficult to get through . Yet the surgery has been empty on several occasions and GPS only work NHS certain days of the week and no weekends or evenings . Need more GPs and fewer management who effectively block patients' access .
GP surgery review: fairfield-surgery
Title: No interest
Rating: 2 out of 5
Visited: July 2023
Great practise usually but a very rushed quick 10 minutes with a doctor that really wasn’t interested in their patient. A very unsatisfactory appointment with little outcome
GP surgery review: fairfield-surgery
Title: Simply the Best
Rating: 5 out of 5
Visited: July 2023
We are so very lucky to have Fairfield Surgery. All the staff, nurses and doctors are amazing. In these difficult times Fairfield are a beacon which should be copied by the masses.  Thank you
GP surgery review: fairfield-surgery
Title: Practice Comment
Rating: 3 out of 5
Visited: July 2023
If only this surgery was able to handle electronic prescriptions. This would then be possible for medication to be ordered from an online pharmacy with the ability to batch tablets (7 per day) into daily “packets “ thus reducing the possibility of someone with dementia not taking the correct dose or double dosing etc.
GP surgery review: fairfield-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: May 2023
All staff helpful and friendly and prepared to go the extra mile if necessary 
Wonderful and caring to my needs and future needs
GP surgery review: fairfield-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: March 2023
We moved to the village relatively recently and are at an age where we having to make increasingly frequent use of health services. Based on our previous experiences in North London, this thought filled us with dread. 
However, this practice is an absolute gem. Helpful staff, efficient services and good communications. A huge relief.
GP surgery review: fairfield-surgery
Title: Not great
Rating: 3 out of 5
Visited: November 2022
My repeat prescription wasn’t sent to the pharmacy. When I phoned them I was told the Dr would sign it off by 3.30 the next day.
They haven’t I phoned again and was told I would have to phone 111 if the Dr didn’t sign it off in time.
That’s really worrying and shocking service.
GP surgery review: fairfield-surgery
Title: Autumn flu jabs
Rating: 5 out of 5
Visited: October 2022
Fairfield surgery PPG requested volunteers to assist today with the queues for the flu jab programme and my wife and I were happy to take part. We were most impressed with the overall organisation, the friendliness and efficiency of the staff and nurses who got through a very large number of patients in the morning’s three and a half hour session. Feedback from almost every patient attending was how pleased they were at the speed that the queue was moving and as they left how considerate and efficient the medical staff had been.
GP surgery review: fairfield-surgery
Title: Annual flu clinic
Rating: 5 out of 5
Visited: October 2022
Fairfield surgery sent out a request for volunteers to assist with the Saturday flu vaccination sessions. Several people gave up their Saturday morning or afternoon to help. The sessions were run very efficiently by medical and lay staff. Many of the patients complimented on the smooth, helpful and friendly process, especially those who required extra assistance.
GP surgery review: fairfield-surgery
Title: Helpful Receptionist
Rating: 5 out of 5
Visited: March 2022
25,03.2022
Phoning from 200 miles distance, re our Mothers pain and lack of continuity of her medication (Mums fault, she is 95 though) the Receptionist was so helpful re ensuring a continuing supply and then going 'extra mile' delivering same en route home after shift end.
Thank you so much for all the assistance !
GP surgery review: northiam-surgery
Title: Great Surgery, Difficult Dispensary
Rating: 4 out of 5
Visited: June 2023
I have been a patient here for years and am generally very satisfied with their service. It is far better than any other practice I have ever visited. However, it is often let down by the dispensary team who can be rude and unhelpful. Most recently I tried to order a repeat of my antidepressants and was made to feel like I was asking them to make me the tablets from scratch. The prescription didn't come up on the app so I had to call. Firstly it was implied that because I still had 11 tablets in hand i might be trying to stockpile them or distribute them somehow. I pointed out that given the 7 days we are made to wait to collect our prescriptions I would only have 4 in hand by the time I collected them, to which the member of staff said something to the effect of well I'll talk to your doctor and its up to her to decide. My doctor has already prescribed me this medication, this is my third month taking it and i just needed to order my prescription, it was not that complicated. I have a difficult work schedule and can be forgetful as well so having 4 possible days to collect my meds next week would be very useful. The dispensary do sort things out for you in the end if you nag them, but you shouldn't have to push as if they are going out of their way to help you. They are members of staff, on the surgery pay roll, not volunteers as you might be led to believe from the way they behave.
GP surgery review: northiam-surgery
Title: First class service
Rating: 5 out of 5
Visited: November 2022
Telephoned for an appointment at 11am, and was given an appointment the same morning. Cannot express the high quality of service this practice provides to their patients. From the clinical staff to the reception and dispensary staff. Given the current Covid situation and financial restraints within general practice the service provided is superb. Thank you.
GP surgery review: northiam-surgery
Title: Brilliant Practice
Rating: 5 out of 5
Visited: March 2022
Have used this surgery ever since it started. It has gone from strength to strength.
No problem seeing GP face to face
Brilliant in every aspect
GP surgery review: rye-medical-centre
Title: Efficient
Rating: 5 out of 5
Visited: March 2023
You hear of so many doctors where you can only ring up on the day to get an appointment - Rye Medical Centre (in my opinion) will often offer an appointment within 1-2 weeks for non urgent which I think is really good. The E-Consult service is fantastic, submit your query before 12:30pm and you’ll often hear back the same day. I have to say the main reason why I think this practice is fantastic (I know we can’t name names on here) is because of the dermatology doctor. So helpful, so approachable and explains things so well. A real expert in his field and we don’t realise how lucky we are as many doctors you have to get a referral that goes on for months for dermatology - I got an appointment within the week. Please never leave!
GP surgery review: rye-medical-centre
Title: Best local practice
Rating: 5 out of 5
Visited: February 2023
it’s hard to believe the negative comments are about the same Rye Medical which myself and my husband attend. Our experience is that the engage consult is fantastic with rapid response and an appointment made when necessary. The paramedic practitioners are a great asset as they always seem to have emergency slots. They are qualified, kind and caring and in my experience, if necessary get a Doctor to sign off what they recommend. These innovations free up GP time and give the patient a quick answer or appointment. We are very satisfied with Rye medical and based on stories about other surgeries feel we are lucky to be registered with this practice.
GP surgery review: rye-medical-centre
Title: great experience
Rating: 5 out of 5
Visited: January 2023
phoned on a Wednesday in respect of a medical concern. Reception brilliant, given a GP appointment for the Friday. Thursday supplied a urine sample. Friday saw GP who had results. Brilliant consultation with good news. Great service from start to finish, and made my day.
GP surgery review: sedlescombe-&-westfield-surgeries
Title: Be nice if they ever answered the phone
Rating: 2 out of 5
Visited: November 2023
It used to fairly easy to at least get an on the phone niw seems impossible. 2 hours trying on first occasion so gave up, today rang out so gave up again!
GP surgery review: sedlescombe-&-westfield-surgeries
Title: Out of date medication
Rating: 3 out of 5
Visited: February 2023
Recently saw GP at Sedlescombe prescribed antibiotics course of 21 tablets. Following completion of course happened to notice expiry date on box was 09/2021 some 18 months out of date. Contacted surgery and received an apology had phone call from GP following day saying reissuing In Date prescription. All well and good but was not asked or informed whether tablets being this amount of time out of date could be harmful and I was made to feel that it didn’t really matter when it could explain some effects I have experienced since finishing the out of date tablets prescribed but I wasn’t asked about that possibility.  Unbelievable.
GP surgery review: sedlescombe-&-westfield-surgeries
Title: Great pharmacy
Rating: 5 out of 5
Visited: February 2023
I use to get my tablets from westfield surgery but they kept getting my tablets wrong so came to sedlescombe what a difference they are cheerful and very efficient well done sedlescombe brillant surgery
GP surgery review: sedlescombe-&-westfield-surgeries
Title: Brilliant practice
Rating: 5 out of 5
Visited: December 2022
Ive only been at this practice for 2 years but i cannot fault them !! The GPs reception staff and chemist are all helpful ! In this day when there is so much strain on the nhs they yave never failed to help me or my hubby!! Well done
GP surgery review: sedlescombe-&-westfield-surgeries
Title: Great service
Rating: 5 out of 5
Visited: September 2022
Called surgery at 8:30 this morning. Got through by 8:45 with Tel appt that same day. Doctor called at 10am. Gave us face to face appointment at 5pm the same day. So happy with how easy it is to access the surgery and to be reviewed, especially with all the difficulties that surgeries are facing in the current climate.
Even better was the GP (NHS website won't let me name him) who was a great listener, paid attention to our concerns and was patient with my daughter, who has additional needs. Very impressed with the service from this surgery.
GP surgery review: sedlescombe-&-westfield-surgeries
Title: Exemplary service
Rating: 5 out of 5
Visited: April 2022
My family have always been given the best care. We have been patients for 13 years and have found the care and attention to detail to be exemplary.  Referrals or any extra health care has been provided when needed. Appointments are thorough and unhurried and we are listened to.
GP surgery review: sedlescombe-&-westfield-surgeries
Title: Wonderful practice
Rating: 5 out of 5
Visited: April 2022
This practice has always been very good. But over the last two years of Covid they have been exceptional. Working under great pressure they have looked after me and my family so well. Also there is great kindness from all the staff which means a lot.
S F Stephenson