janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I walked in to ask whether I could see someone about a problem with my eye. The receptionist took my details and told me that someone would call me, which they did within the hour. I was advised to go to A&E as they would have the correct equipment to deal with my problem. I very much appreciated the time that it took for me to be dealt with and the advice given.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
I arrived to cancel appointment but as nurse had just arrived the nurse gave my flu vaccine straight away so very happy thanks to all
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 4 out of 5
Visited: January 2024
I received a phone call from the doctor very quickly and he fully explained the situation, giving me the opportunity to ask questions.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Pleasant receptionist, did not wait too long, only 10 mins past appointment time, and nurse was lovely, which helped me to relax
GP surgery review: bridge-medical-centre
Title: Reliable health care provision
Rating: 5 out of 5
Visited: December 2023
A fast and appropriate response to health needs especially with the Xmas holiday approaching. Advice and guidance clear. All staff members polite and helpful.
GP surgery review: bridge-medical-centre
Title: It’s great
Rating: 5 out of 5
Visited: December 2023
After moving from Thanet this surgery couldn’t have been better. Seen promptly by a lovely dr. The reception staff were helpful and polite. Got an appointment an hour after calling. Would highly recommend
GP surgery review: bridge-medical-centre
Title: Parctice okay
Rating: 1 out of 5
Visited: November 2023
I phoned at 08.30 . Got call back within 30 minutes. Appointment with nurse same day. Nurse made urgent appointment with Doctor, within the hour. Had full review and New medicine. Great service.
GP surgery review: bridge-medical-centre
Title: Fantastic practice!
Rating: 5 out of 5
Visited: November 2023
In all the time myself and my daughter have been registered with this practice, we have always been treated with compassion and care. Whenever I've called the practice, I am greeted with friendly and very helpful staff who are super quick to find the best possible solution to support my needs or concerns. Appointments have always been timely booked and the care and compassion I've then received by the doctors and nurses in the practice have always been to a very high standard.
I cannot recommend this practice enough!
Thank you to all the fantastic staff, praise and credit to you all.
GP surgery review: bridge-medical-centre
Title: Appointment frustration
Rating: 3 out of 5
Visited: November 2023
Getting a real appointment was very frustrating. Initially I opted for a callback, rather than waiting in a queue. My phone never rang, but somehow I missed the call. After intervening, I just received a text with a helpline number! No callback from the practice, so I called to complain. I was told to call back the following day. Day two I tried again and was told I’d already been sent details, to which I explained was a poor response and little concern or understanding of the problem I wanted to resolve. I’d had no real conversation with a medically trained personnel to explain this. This was apparently just following protocol. Through persistence I was put on a callback, however that took six hours, despite calling at 08:30 in the morning. I was given an appointment 1-hour later and the doctor was very understanding and empathetic. After the appointment, the promised links were sent to my phone, along with a follow up appointment date/time. The treatment my the doctor was excellent.
GP surgery review: bridge-medical-centre
Title: Impossible to get an Appointment
Rating: 1 out of 5
Visited: October 2023
Asked to make appointment for BP and Pre Diabetes check Informed receptionist that I work away from Home Mon to Fri.Told no Saturday appointments available,yet other practices offer Saturday appointments.This practice need to realise that many working people simply cannot attend weekday appointments owing to work commitments.This Practice should amend its opening times to reflect this trend.About time Bridge Medical Centre woke up and provide a Saturday Service.
GP surgery review: bridge-medical-centre
Title: Terrible admin
Rating: 1 out of 5
Visited: August 2023
When you get through to the medical staff they're great unfortunately getting through to them is virtually impossible. 

I am currently waiting for callbacks from 6 separate attempts to contact them in the last 2 months including today when an 8:30 callback request has gone unanswered and I have now been dropped from their callback list.
GP surgery review: bridge-medical-centre
Title: Not helpful
Rating: 2 out of 5
Visited: August 2023
On NHS England is saying they are accepting new patients, but when I went there they said not. I was given a wrong telephone number to call Allocation Team, I decided to call different GP and they gave me the write number. It's very said the way recepcionist doesn't care about others.
GP surgery review: bridge-medical-centre
Title: Mixed review
Rating: 3 out of 5
Visited: June 2023
I am currently pregnant and having issues with iron supplements. I called to book an appointment with the GP, was quizzed by the receptionist and went through all the symptoms I have been having, she said the doctor will call you, I went to then ask something else and she hung up the phone. I have only had a pleasant experience since registering with the practice and found this quite rude as I had a further question to ask. I think it might be worth before hanging up without saying goodbye to say “is there anything else I can help you with today”. I work for the NHS and understand that everyone is busy and phone lines are difficult but now this will generate yet another call so more work for your staff.
GP surgery review: bridge-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: June 2023
Called the GP they never called me back.
Even though I said it was really important. 
Ended up at AE and admitted to hospital. 
They never called me back.
I'm still in hospital and just got a text saying can we ring you?
If you get a chance with a better GP practise take it.....
They are the worst. Stay clear
GP surgery review: langley-corner-surgery
Title: Caring doctors
Rating: 5 out of 5
Visited: January 2024
The GP I saw was very understanding of my health concerns. She was patient, and let me talk and explain how I was feeling. I’m hopeful this could be the turning point for me.
GP surgery review: langley-corner-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
I was particularly concerned about my daughter's health and I have been blessed talking to a very reassuring and professional doctor. Who asked a lot of questions and referred my daughter for further investigations. He was very calm, polite and explained everything to me, also informed me of the next steps and kept a smile on his face to reassure me that everything will be fine. Thanks
GP surgery review: langley-corner-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Wonderful experience at this Doctors surgery today from the 1st contact to the end of my appointment.
The doctor was professional, calming, reassuring and took his time to explain everything to me in terms I could understand.
It was a particularly sensitive issue for me and was handled perfectly by the doctor and just what I needed at this tricky time.
GP surgery review: langley-corner-surgery
Title: Good service
Rating: 4 out of 5
Visited: November 2023
Seen promptly for my appointment. Nurse wass very friendly and efficient and explained the process and answered all of my questions to my satisfaction.
GP surgery review: langley-corner-surgery
Title: Helpful and friendly doctor
Rating: 4 out of 5
Visited: October 2023
Listen to what you where saying and took notice and acted very quickly with blood test and antibiotics. Also had a follow up call .
GP surgery review: langley-corner-surgery
Title: Good service all round
Rating: 5 out of 5
Visited: October 2023
Very good service from start at Reception and lovely Doctor who did my baby's follow up check. Staff are always friendly and helpful.
GP surgery review: langley-corner-surgery
Title: Very professional
Rating: 5 out of 5
Visited: October 2023
Seen by a very professional team. The reasons for my visit were addressed on the day, and I left the surgery being much more understanding of my symptoms. Can't he any happier with the treatment I received.
GP surgery review: langley-corner-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
The GP prescribe me medication which help me a lot. They have also disscused the symptoms i had and gave me great advice.
GP surgery review: langley-corner-surgery
Title: Poor admin (again)
Rating: 2 out of 5
Visited: October 2023
I received several text messages from Langley Corner Surgery inviting me for several vacinations (Flu, Shingles & Pneumococcal), I was unable to book the vaccinations using their text messaging service so I called the surgery and made two sets of appointments instead (03/10 & 10/10 respectively) to receive my vaccinations.  10 minutes before I was due to be at the surgery on 03/10, just as I was preparing to leave, I received  a call from the nurse who was cooridinating the vaccinations.  She explained that due to a `computer error` there was no need to attend as I was not eligible for any of the vaccination as I was too young.!!  I was surprised as I have been offered and received flu jabs via the surgery for the last few years.?  Whilst I appreciated the call & just in time, I am surprised their system can't work out someones birthdate and then, when speaking to a person at the surgery, we have the same error again.  This is not the first admin error made by this surgery, they really need to do better considering they have so many training afternoons..!!  It does not leave you confident with your healthcare needs.!  The day after they cancelled my appointment, I received another text from the surgery, thanking me for attending my appointment (?) and asking if I would like to complete a survey about my experience, very strange.!
GP surgery review: langley-corner-surgery
Title: Totally satisfactory
Rating: 5 out of 5
Visited: September 2023
Carpal tunnel problem has become worse recently and also have hurt wrist in a recent fall. Using the online form, it was easy to get a same day appointment with the GP.  The GP was able to quickly carry out a few checks, answer my questions and refer me on for more specialist  treatment.
GP surgery review: leacroft-medical-practice
Title: Unbelievably brilliant GP.
Rating: 5 out of 5
Visited: November 2023
I wanted to write this review I've personally been going through a tough time over the last couple of years. My regular GP has been so helpful and understanding about my problems. My GP has helped me so much throughout my ongoing issues, is very approachable and understanding of my difficultys without their help I would be completely lost and thats putting it lightly. I feel my GP always listens and takes on board the things we discuss and will help me to access the treatment I need to the best of their ability. The support I've recived has been brilliant and I honestly can't thank my GP enough. Even though things are not great for me at the moment my GP has been amazing and very supportive and always makes me feel that im not alone with my struggles. The nurses are also brilliant aswell as the reception staff. I'm greatful that this is the surgery Im registered with and just wanted to say a big thank you to you all at Leacroft.
GP surgery review: leacroft-medical-practice
Title: Helpful receptionist
Rating: 5 out of 5
Visited: July 2023
Very obliging staff,with advice,re - repeat prescription...& a bonus 
 being booked in for my Asthma Check & annual review.
Thankyou Leacroft.
GP surgery review: leacroft-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
I would like to say that everyone has been very kind and caring for me and my Husband throughout these hard time thank you all so much for the help you have given us
GP surgery review: leacroft-medical-practice
Title: Team effort
Rating: 5 out of 5
Visited: May 2023
It is amazing when we see a constitution, GP Leacroft Surgery, working together.

Through "Menopause programme" it opened so many areas for me to look at. I could see women together talking about subjects that I believed no one was having and suffering. I could see real people opening up and being able to be heard and seek support they/we really deserved.

This team together, on this occasion led me to talk about my past experience giving me the confidence I needed to break the barriers to overcome years of suffering. Some barriers that I let grow as I did not know better. 

I could see that with good professionals around me and their confidence empowered me to have the same attitude leading me to be a new person with a different prospective knowing I can deal with one thing at a time. It is normal to be sad, it is normal to feel lost but when you have someone/somewhere to go to its makes a huge difference.

I am so glad that I have my GP to take care of me. For many years the professionals around me were asking if I was ready to be heard. I am very pleased that they gave me time to prepare myself to overcame my fears and be ready to take a new step in my life. Leave The Past , In The Past, Where It Belongs.

Thanks for the effort that you do to be there for us every day.
GP surgery review: leacroft-medical-practice
Title: dont listen at all!!
Rating: 1 out of 5
Visited: March 2023
been having extreme lows and deep trust issues with the gp's here, they really dont listen or care, so i no longer bother with them even if i need it ... i was contacted by a mental health rep from leacroft i told her about my trust issues about the gp's and that id rather get ill than have to talk to a gp .. with alot of reluctance (because the service is so bad) i agreed to work with mental health not the gp's ... instead i get a gp trying to phone me for 4 days (even after i said i dont want to talk to them) and no follow up with mental health ..  i have extreme issues with getting out and about so i live isolated from everyone .. getting a perscription is the worst because of this, the drs gave me a 6 didget code so i can order it over the phone, for over 5 months going on 6 the service has been down and not working which means i have to go without my medication for nearly 10 days or sometimes or more (depending how long the pharmacy takes to fill my order usually 4 days on top of the days i couldnt get hold of perscription) .. i recived a text last month saying the service was working again but low and behold i go to order my perscription and the damn service is still not working!! and you get cut off!! .... even when you tell them, they dont care or think about how there actions affect people like me ... open your ears and listen!! before it costs someone like me more and its too late .. i no longer believe there is any help and ill never reach out again thanx to these people ... they have added more stress to an already bothered mind thank you .. your more hassle than its worth can totally understand why people avoid going here... how can you run a surgery and not test your phone lines to make sure there working correctly ... even when there told they dont get it fixed its absolutly disgusting and the lack of care is dire
GP surgery review: leacroft-medical-practice
Title: Avoid absolutely horrendous
Rating: 1 out of 5
Visited: January 2023
Some of the doctors are great and helpful
Reception staff are horrendous and rude

Couldn’t get appointment, the only way I got an appointment for my feet after 2 years suffering was to beg the nurse whilst I was getting a smear. 

I saw a doctor she was most helpful said I needed   another appointment after 10 days if it hadn’t worked and possibly a hospital referral. 
Now I’m back to square one can’t get an appointment. 

My toes are getting worse and I can’t leave the house without being in pain. 

I guess I will have to use a walk I centre / hospital to get help because doctors surgeries may as well not exist. 

Hospitals are busy and this shouldn’t be where I need to go to get help when there are doctors/ GPS are here  to help.
GP surgery review: leacroft-medical-practice
Title: Excellent
Rating: 5 out of 5
Visited: January 2023
I just wanted to mention I saw I nurse this evening and I cannot remember her name but she was honestly amazing. Took the time to listen to me and took onboard everything I said. I didn’t feel the appointment was at all rushed and I just wanted to say thank you so much for listening!!!! Means a lot and there needs to be more people like you. It’s made me feel more confident and I really appsteciate it.
GP surgery review: leacroft-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Great practice. 
 Always  met mu needs ..
  Polite staff  ....doctors  nurses   with my experience  have been pleasant  communication  understanding
GP surgery review: leacroft-medical-practice
Title: Excellent care
Rating: 5 out of 5
Visited: September 2022
Since joining Leacroft five years ago i have received promt and excellent care from all PN and GP. Telephoning at 0830 for an appointent was always an issue for me and my partner as we work full time, but Leacroft are very good at listening to patient feedback and making GP services as accessible as possible. The new internet form for requesting an appointment is excellent and much easier for us to access.
GP surgery review: leacroft-medical-practice
Title: Very Good Practice
Rating: 4 out of 5
Visited: September 2022
Good morning/ afternoon,

I would like to say, thank you very much to everyone for your great 
service. We as society are better thank to yours outstanding 
professionalism, commitment, and genuine aim to 
help/ support our very existence.

Thank you ever so much
GP surgery review: southgate-medical-group
Title: Avoid this gp
Rating: 1 out of 5
Visited: April 2023
Since I registered with them I haven’t received any services because they keep avoid to investigate my heath issues.
I needed it to pay for an appointment with my private gynaecologist only because they won’t take any action ,even from the easiest request. Even with the pressure of my private gynaecologist, they won’t their jobs. When you are lucky enough to have a call from the doctor, they won’t let the phone ring enough in order to pick up and if you try to call the practice again,the receptionist always find excuses. I had my phone in my hand for all afternoon but I never get the call. 
It’s really frustrating and disappointing.
GP surgery review: southgate-medical-group
Title: Wonderful care received
Rating: 5 out of 5
Visited: January 2023
Had a jaydess IUD fitted today and both female staff members were wonderful. Offered reassurance, humour, kept me distracted when necessary. The nurse ensured I was very well informed about the procedure and any risks/complications that could arise before I consented to the fitting. I felt very well cared for. Thank you so much ladies. I really value what you did for me today.
GP surgery review: southgate-medical-group
Title: Appointment bookings awful
Rating: 3 out of 5
Visited: December 2022
This practice has a telephone booking system where you are required to call at 8:30am even if it's not an emergency and you only need an appointment to discuss your treatment with a doctor. Almost every time you call, you're kept on the phone for about half an hour only to be told that there are no available appointments remaining for the day. If you try to explain that you do not need an appointment on that day, you're still required to try again the next working day.
This morning, I've tried to book an appointment as my daughter has had a fever and cough and I'm a bit worried with all this news about the scarlet fever. When i called, i was caller number, and my wife called at the same time and she was also number 3 in the queue. We persevered until after 36mins and then my wife decided to go to the practice and try to book at reception. She got there, booked the appointment while i was still at position 3 on the call.
I am highlighting this now because this is not the first time this is happening and clearly this practice needs to review their booking system.
GP surgery review: southgate-medical-group
Title: Not responsible for patients
Rating: 1 out of 5
Visited: October 2022
Had an appointment by phone today. 
And check the link for time. Appointment was  gone not on the list .Have used the link ,same !!!
Was waiting for the appointment for 3weeks,and they just deleted.
Erase removed from the list od waiting patients.
GP surgery review: southgate-medical-group
Title: Horrible
Rating: 1 out of 5
Visited: April 2022
Always fully booked. Never return calls. They send you to Livi and Livi send you back to them to hear again that they are fully booked. Even private health insurance gets blocked with this GP. Is like no having GP at all.
GP surgery review: southgate-medical-group
Title: Receptionist
Rating: 5 out of 5
Visited: April 2022
Sadly there's two receptionist who go out there way to be rude and unhelpful who think they are doctors! To the extent of saying well you should of done this or not that, you are not there to give a opinion! You don't have all the information! 😡
GP surgery review: southgate-medical-group
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2022
I had a phone  conşultation with my doctor at mid morning got an appointment the same  evening. Left feeling very satisfied that I was listened to, examined and feel completely reassured with the medication proscribed. I have been with the surgery for a long time and always had extremely good service.
GP surgery review: ardingly-court-surgery
Title: Impressive
Rating: 4 out of 5
Visited: January 2024
Short waiting time. Saw friendly Dr who listened and didnt just start typing/ looking at the computer screen which irritates  me. 
Referred me for an X ray which was quick and results back same day. Can't ask for better than that really.
GP surgery review: ardingly-court-surgery
Title: Kind and effective care
Rating: 5 out of 5
Visited: December 2023
My local hospital is in mess. Everyone in the practice - from reception to senior doctor - has repeatedly (×4 in last year) gone above and beyond in efforts to resolve these problems.
The NHS as it used to be and hopefully will be again.
As a doctor myself it is a pleasure to meet excellent practice.
GP surgery review: ardingly-court-surgery
Title: Rapid response
Rating: 4 out of 5
Visited: December 2023
Three times this year I have had a problem sorted the same day. In March I awoke with breathing problems and saw the GP that evening who diagnosed the problem. In November I had an infection and had effective antibiotics prescribed and sent to the pharmacy for same day pick up. In December there was a problem on the NHS prescription site but that was sorted with one call. However I recommend calling after lunch when queues are shorter and staff less frazzled.
GP surgery review: ardingly-court-surgery
Title: How lucky I am
Rating: 5 out of 5
Visited: November 2023
In the last month I have been twice. First time met caring, holistic and listening locum GP. And today was treated with care, understanding and skill by kind, careful and brilliant nurse! Nothing but praise for this practice - from reception staff onwards, exceptional.