janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: carshalton-fields-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: July 2023
When I contact them they always get back to me usually within 24 hours. I can always get an appointment. Everyone at the practice is helpful. They listen and always get an appointment at the hospital with a specialist when required.
I cannot fault them at all.
GP surgery review: carshalton-fields-surgery
Title: 7 months passed, they have not done our GP registration yet
Rating: 1 out of 5
Visited: June 2023
As we have moved from Ealing to Sutton in last year, we have visited the Carshalton Fields Surgery to change our GP in Nov 2022. The lady has kindly accepted our application forms.  After 2 months, we received an email from Carshalton Fields Surgery  asking us to sign the gms1. We signed them and returned immediately. We visited them in April 2023 trying to find out if there was any progress. The lady in reception kindly told us, we have to sign the gms1 form again. We filled the forms and signed them again at the reception.  Now, It's the end of June 2023.  We still haven't heard any news yet. Just unable to believe that they have spent 7 months, but still unable to complete our GP registrations.  As we have not been able to cope with their slow work and the further delays after 7 months, we have decided to withdraw our application and change our GP to somewhere else.
GP surgery review: carshalton-fields-surgery
Title: Best GP practice!!
Rating: 5 out of 5
Visited: May 2023
This is by far the best GP practice I have been too. The staff on the phone are so lovely, helpful and understanding. It is so quick and easy to get an appointment through the online request system, I have never waited more than one week! The Drs are amazing, I always feel listened to and understood, thank you so much :)
GP surgery review: manor-practice
Title: Great service
Rating: 5 out of 5
Visited: January 2024
I experienced a very good visit with the nurse. She explained very clearly. She is kindness and warmhearted. Thank you for your professional service.
GP surgery review: manor-practice
Title: Helpful and considerate
Rating: 5 out of 5
Visited: December 2023
Following hernia operation had slight bleed and constipation. Advice given re dressing and app given next day. Both issues resolved resulting in no need to attend surgery. Even then follow up phone call made by doctor
GP surgery review: manor-practice
Title: Extremely Disappointed with lack of service
Rating: 1 out of 5
Visited: November 2023
I have been with Manor Practise for a number of years.  However in the past couple of years is has gone downhill considerably. It is  near impossible to get an appointment.  I have a child with mental health issues, I have been on hold for nearly 40 minutes only to be told to call back tomorrow all the appointments are full.  They don't even have emergency appointment available.  How are you supposed to be referred if you can't even get an appointment with a doctor.   Very poor service.
GP surgery review: manor-practice
Title: Great service
Rating: 4 out of 5
Visited: November 2023
I brought my 23 month old daughter in twice over the last 2 days with no appointment, and technically as a walk-in, and she was seen really quickly. My daughter appears to be suffering from a bag allergic reaction and we needed the reassurance on this and how to help her. Th gp also went a step further to speak with a paediatric doctor at the hospital to ensure she was prescribing the best medication for my daughter. I feel like they all really cared for my daughters wellbeing which meant a lot. The receptionist were also really nice and helpful, and also have my daughter a couple of pens and paper to play with whilst we waited. Overall, I feel assured that my children have a gp practice to go to where their well-being is important and me as a mother taken seriously.
GP surgery review: manor-practice
Title: Super speedy response
Rating: 5 out of 5
Visited: December 2022
Suspecting I might have a UTI, I called at the surgery to see if a doctor could contact me. The receptionist, with considerable presence of mind, asked me to provide a sample while I was there so that the doctor could check it before calling. Within half an hour I was called and informed that an infection had been detected and a prescription despatched immediately to the pharmacy for collection later the same day. This response was faultless in every respect. The doctor who called was fully aware of my medical history and asked plenty of questions about my symptoms.
This is in fact typical of our experience with this practice over almost 30 years.
GP surgery review: park-road-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2024
I have always found the medical practitioners very helpful and informative.
Any issues that I have had I have received a prompt and professional reply and if not able to deal with via email, appointments have been made for me to attend for a face to face review to resolve
GP surgery review: park-road-medical-centre
Title: Brilliant Doctor
Rating: 5 out of 5
Visited: January 2024
My doctor knows me. He’s always available to see me and reassure me.  I can always get an appointment. I feel looked after and cared for.
GP surgery review: park-road-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
The practice manager quickly and seamlessly helped me in registering my proxy access for my son, so I could order his repeat meds. I was so grateful for her help. Also, in general, the practice goes out of its way to see me or my son, as quickly as they possibly can. I feel lucky to have this as our local practice.
GP surgery review: park-road-medical-centre
Title: Fantastic practice, great care
Rating: 5 out of 5
Visited: December 2023
Absolutely fabulous doctors surgery, unfortunately I’m not allowed to mention names but I can’t thank my doctor enough. He is always there for me, so supportive and caring. Can never do enough to care for me and full genuine concern for my welfare! Which I’ve desperately needed this last 22 months after being diagnosed with several auto immune diseases and other long term illnesses- i honestly would have coped without him and a huge thanks to the family team at the surgery.
GP surgery review: park-road-medical-centre
Title: Physio arranged within 36 hours of initial phone call
Rating: 5 out of 5
Visited: September 2023
I had a painful shoulder and was offered an appointment with the practice nurse the same afternoon. An appointment to see the physio at the surgery was arranged for a couple of weeks later. The following morning a call from the surgery offered me a physio appointment that had become free that afternoon.  The efficiency of the surgery staff is exemplary. I'd seen the physio and had a batch of exercises within 36 hours of my first contact.
GP surgery review: park-road-medical-centre
Title: Exceptional practice
Rating: 5 out of 5
Visited: September 2023
I have been with this surgery for over 30 years and can't believe I haven't reviewed it sooner. This is an exceptional practice with amazing staff, who all give excellent patient care. My partner, son and dad are also registered here and we all agree that the staff are caring, compassionate and take the time to listen to your concerns.  
We always receive a response on the same day and emails are answered within 24 hours, even on Bank Holidays!
My dad, who is now 72, had not visited a GP for over 30 years. During the lockdown in 2020 I encouraged him to register here. He was very anxious but agreed. Now he regularly tells me how kind and considerate the doctors are and is constantly surprised at how helpful and efficient all of the staff are. Needless to say he no longer fears going to the doctors.
The doctors here always go the extra mile and have recently helped my dad with housing issues. They have also supported me with obtaining a second opinion, resulting in a far less invasive operation than originally planned.
We all feel incredibly lucky to be registered at this surgery and can't recommend them highly enough.
GP surgery review: park-road-medical-centre
Title: Can't fault it
Rating: 5 out of 5
Visited: July 2023
My GP is the most caring & professional GP I have ever encountered. He is thorough & thoughtful, especially when it comes to my young son. It seems as the the other GPs in the practice follow his example, but he is definitely in the lead! The receptionists are friendly, helpful & accommodating - which I know is a rare find these days. Feel very lucky to be registered at such a great practice.
GP surgery review: park-road-medical-centre
Title: Excellent Practise
Rating: 5 out of 5
Visited: June 2023
My family has been with this surgery since around 2017.

Over the past few years, I've seen the surgery adapting, making use of new technologies and new software, and it's had an amazing impact - I've had quicker and more direct contact with my GP in the past 2-3 years, then the whole preceeding decade.

I know times are tough in the NHS, but quality of service at this surgery has only increased. They genuinely set a gold-standard in service and patient care.
GP surgery review: park-road-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2023
This surgery and all its staff are excellent. Same day call backs are always available, prompt and helpful, with an ability to then swiftly get an in person appointment when required. The same excellent service and care has been received by myself (pregnant), husband and toddler. An excellent practice that I wouldn’t hesitate to recommend. The building is a little tired looking - please do not let this put you off. Thank you to all the GPs, nurses and receptionists (and other staff I’ve accidentally omitted).
GP surgery review: park-road-medical-centre
Title: Efficient Service all the time
Rating: 5 out of 5
Visited: April 2023
Me and my family are with this practice in last three years and I’m so pleased to found such a caring and responsible team after years and would even decided if I move out from this area in the future still I keep my GP here, in short I can say they are genuinely doing very well caring and efficient service all the time especially at current situation. Thanks again to all Team
GP surgery review: shotfield-medical-practice
Title: Excellent experience
Rating: 5 out of 5
Visited: December 2023
Filled online form about 8am, my daughter suffering with tonsillitis , called back within 30 mins and offered an appt at 10.20 with physician assistant. Seen on time and prescribed antibiotics, authorised and prescription was as my nominated pharmacy to pick up on way home.  These appts save doctors time and are a brilliant idea for common illnesses
GP surgery review: shotfield-medical-practice
Title: Very helpful
Rating: 5 out of 5
Visited: November 2023
Used their new online appointment system today. I felt very unsure about using however it worked extremely well and would have no hesitation in using it again in the future.
GP surgery review: shotfield-medical-practice
Title: Very good Practice
Rating: 5 out of 5
Visited: September 2023
I changed to this practice a few years ago when my GP moved to it. I have been generally pleased with the ability to get face-to-face appointments when needed. My most recent experience was brilliant.  The doctor called me in at exactly my appointment time, he/she was very interested in my issues, was clear about the next steps and I could actually get a chest x-ray there and then. (They have an x-ray department on site!!) My appointment was at 9:30 and I was out of there at 10:03 having seen the doc and had a chest x-ray. Both the doc and the x-ray staff were friendly and helpful and, as always, the reception staff were also friendly and kind.  I would recommend this practice to anyone.
GP surgery review: shotfield-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
The booking in computer broken, made life difficult as there was only one at the reception, the person in front of me took ages, please have more staff.
Doctors and Nurses wonderful, very caring, 
explained everything.
Managed to book appointment easily, sometimes almost impossible, new system seems to work.
GP surgery review: shotfield-medical-practice
Title: Cancelled appointment
Rating: 4 out of 5
Visited: July 2023
I was contacted one hour before appointment to say it was cancelled due to staff sickness.the next appointment was made 14 days later.
GP surgery review: shotfield-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
My father has recently passed away and had been a patient at this surgery for over 20 years.  I can't fault the service he received over this time and in the last few weeks the care he received was exemplary. Everyone at the surgery was really helpful and the GPs in particular were excellent and very supportive at what was a stressful and upsetting time for both Dad and the family. He couldn't have got much better care at the end stage of his life.
GP surgery review: shotfield-medical-practice
Title: Great care of patients
Rating: 5 out of 5
Visited: July 2023
Surgery picked up results of blood tests which showed deteriating kidney function- caused mainly from medication following heart surgery. Requested to make appointment to discuss with GP. Prompt telephone appointment arranged with good conversation with GP re blood tests and continuing medication. I consider I am receiving excellent service from the NHS. Thank you
GP surgery review: shotfield-medical-practice
Title: 40 years at this practice and I can't fault it
Rating: 5 out of 5
Visited: May 2023
1. Seen on the day - no waiting. Triage phone call first which is followed up by an on site appointment on the same day if needed or requested. 
2. GPs are all excellent. 
3. Appointments can be made with nurses who are efficient and keep to time. 
4. Reception staff are friendly and go out of their way to help. 
5. Practice buildings are well- maintained, clean and warm. 
6. Blood pressure machine is available- you just walk in and use it. 
7.Although not part of the practice, it is good to have the physiotherapy department with gym and blood testing and chest x-ray department on the same premises so that local people don't have to travel.
8. There is an active Patient Participation Group. They organise a local Tuesday walking group for those wanting to improve their fitness or just walk and socialise. 
9. Vaccination clinics are efficiently run and take place on a Saturday by invitation.
10. The Practice listen to feedback from patients and take action when something needs to be improved. For example, the telephone service is currently being removed so that in future there will be less waiting for calls to be answered.
GP surgery review: shotfield-medical-practice
Title: “A Master in his field of Medicine!”
Rating: 5 out of 5
Visited: March 2023
I would like to thank my GP for their expertise, knowledge and confidently diagnosing my dizzy spell when I attended the Shotfields surgery following a telephone consultation. 

  I had suddenly started feeling dizzy, especially when I was lying down and awaking from sleep.   

I mentioned this to the Dr and he instantly recognised the symptoms and diagnosed it as a “Loose Crystal in the Ear”it involved a non-surgical manoeuvre of the head to correct the balance to reset it.

 I was amazed and relieved at how quick and effective this procedure was, as it cured the issue instantly.   

I have also recommended my elderly neighbour who was dizzy and losing their balance, to mention the possibility of the cause being a “loose crystal in the ear” to their GP. So they could assess if they had the same issue, as it was causing them anxiety.

They mentioned it to their GP, who performed the same manoeuvre and it corrected the issue.   

Thank you for being so caring, educating and curing me and my neighbour, as I can now pass on my knowledge to others.

Keep up the great work, you are a Magician!

“A Master in their field of Medicine!”

 A true gentleman who genuinely cares for their patients, highly recommended 5*****
GP surgery review: shotfield-medical-practice
Title: Excellent care
Rating: 5 out of 5
Visited: March 2022
We were very happy with the care and support we received whilst suffering from Covid. My husband was able to get a phone appointment the same day as we called and as a result, was able to obtain the treatment he needed. The follow up was excellent too. Thank you
GP surgery review: the-beeches-surgery
Title: Speedy Service
Rating: 5 out of 5
Visited: October 2023
I handed in a letter at the Surgery requesting routine blood tests last Wed afternoon. At 3pm the next afternoon I received a text message from the Surgery informing me that the blood test paperwork was ready for me to collect. That's what I call excellent service. Thank you.
GP surgery review: the-beeches-surgery
Title: Last minute appointment
Rating: 4 out of 5
Visited: October 2023
I was able to get an appointment for today when I expected to have to ring tomorrow morning. I normally find that it is hard to get an appointment for the same day so I am relieved to have been able to get this one.
GP surgery review: the-beeches-surgery
Title: Super professional service
Rating: 5 out of 5
Visited: October 2023
At very short notice, the Beeches Surgery team was able to register my wife as a patient and offer her an immediate appointment with a doctor. A very impressive performance which was    incredibly significant for us, given how poorly my spouse was.
GP surgery review: the-beeches-surgery
Title: Wonderful service
Rating: 5 out of 5
Visited: May 2023
Wonderful service. Lovely receptionists, easy to get through on the phone and get an appointment with the Dr and nurse. All my enquiries were answered and looked into. Thank you.
GP surgery review: the-beeches-surgery
Title: Efficient system
Rating: 3 out of 5
Visited: March 2023
Just a thank you; I left a query online about accessing records and was telephoned less than 24 hours later with appropriate information. There was also a follow up call.
GP surgery review: the-beeches-surgery
Title: Very efficient service
Rating: 4 out of 5
Visited: March 2023
I have found reception staff to be very helpful and responsive. 
Following blood tests I called the next day to arrange an appointment expecting to wait a week or so for results to be back, the receptionist informed me the results were in and already commented on by GP who asked for a telephone consultation with me, I had that discussion with the GP on the same day, and medication was prescribed and started 1 day after blood test taken. This is a fast efficient service.
GP surgery review: the-beeches-surgery
Title: Practice managed terribly
Rating: 1 out of 5
Visited: February 2023
This used to be a great practice but they seem to have a high admin turnover and each member of staff seems to be more unhelpful than the last. My last telephone calls with them were rude, unprofessional and incredibly unhelpful. They also still do not see patients with Covid no matter the situation or how vulnerable the patient is whereas many other practices just put measures in place to allow them to do this. 

The practice is not run well and they do not book face to face visits, you instead need to go through a telephone visit first. If it’s something that needs to be seen or listened to such as a rash, a lump or suspected breathing complications (which you’ve already explained to the receptionist) they will still book a telephone appointment first. If this is to save time it only wastes everyone’s time. The receptionist always asks why you need to see the Dr but there doesn’t seem to be any triaging here like there is at other practices or like they used to do prior to Covid. Rather than offering a face to face for something urgent and important but not yet an emergency they will advise you to go to an urgent care centre or A&E to have a face to face appointment instead although it is not an emergency and that is not what those services are for. 

A couple of the Drs here are fantastic but they also have many Drs and nurses who come and go (possibly locums) who are terrible and have given me personally conflicting and scarily incorrect information and advice. 

If you aren’t happy with the service you can complain to the Practice Manager, however whenever I am physically in the Drs surgery the receptionist is always on the phone telling someone they can complain to the Practice Manager or that the Practice Manager will call them back. However, looking at the reviews here the surgery is stating that they take the care of their patients seriously and ask reviewers to contact the Practice Manager to discuss the issue. This standard template response further impounds that the surgery do not care about their patients. I am sure this review will get the same or similar response. 

There seem to be a lot of reviews on here about the telephone system, this has been a problem going back years. The surgery are aware of the issues but do not rectify it which is so frustrating when you have to keep calling the surgery 100 times at 8am if you want any hope of an appointment. You also cannot book future appointments, they only offer same day and either morning or afternoon so you wait by the phone all day. If you miss the call you’ve missed your chance, they will not call back and you cannot reach the dr through reception. 

Since Covid, the surgery has become abysmal and the level of care has dropped to substandard levels. The admin staff are awful and common sense working and patient care no longer seem to prevail here. It’s very sad. We are tired of all the issues and like many others are looking to move our family to another Drs surgery.
GP surgery review: the-beeches-surgery
Title: Lovely staff
Rating: 4 out of 5
Visited: October 2022
I regularly attend appts with the nurses here and the whole team are so lovely every time I go. I get booked in with no hassle and I'm seen on time. Thanks for everything you do.
GP surgery review: the-beeches-surgery
Title: Call the surgery
Rating: 2 out of 5
Visited: July 2022
I am trying for more than a week to call the surgery!
I can’t get trough, I have been made 40/45 calls a day from 8am to 5pm. An answering machine is answering and the line is cutting off after a minute every time.
From 8 am to 8.15 am the line is busy and after that the answering machine is going on!

I need an urgent visit from the doctor, but it seams impossible.

Three weeks ago I reached the reception and I have been told that there were not appointment available, I have been referred to another clinic. I went there and no appointment has been made from my surgery!

Also I have received a message from the clinic to book ab appointment for a visit with the nurse!

But how van I reach the reception?
No answer at all from them!

The only good experience I have in this clinic is with the nurses. They are very kind and caring. 
On the other hand out of four doctors I saw in all these years at the clinic only one was professional and willing to listen and understand the problems!
The others doctors made me feel uncomfortable and a feel that I was wasting their time!
GP surgery review: the-beeches-surgery
Title: review
Rating: 1 out of 5
Visited: June 2022
I went for an examination, the doctors didn't examine me at all, they looked at their computer all the time and from there they decided what the disease was, they didn't touch me, they didn't examine me, and they didn't even pay attention to me.
GP surgery review: wallington-family-practice
Title: Some are very helpful but not all
Rating: 2 out of 5
Visited: November 2023
Several of the doctors don't even look at you, it's as if sometimes you are a number not a person. To get an appointmentvtakes forever. The messages when you ring fir an appointment  do not need to be so long, repetitive  before you even get into the queue to try and get an appointment