janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-forest-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Easy communications, always responsive.
 Flu clinic was very quick and efficient.
Staff are always friendly and there is a good telephone system that tells you your place in the queue.
GP surgery review: upton-lane-medical-centre
Title: Great doctors
Rating: 5 out of 5
Visited: February 2022
Excellent treatment and follow up appointment to hospital by my doctor. She is Excellent and kind and very helpful.
Thank you so much..Dr
GP surgery review: upton-lane-medical-centre
Title: A competent practice (GP)
Rating: 5 out of 5
Visited: January 2022
This practice is very helpful,care and competent they are always there for me.
When i call centre they pick up with in 2 minutes, centre is clean and teady.
I appreciate the service i get it 🙏
GP surgery review: upton-lane-medical-centre
Title: Horrid
Rating: 1 out of 5
Visited: January 2022
So I’ve been experiencing horrid headaches everyday for past 6 weeks which is affective life (don’t suffer with migraines. Had a flimsy phone chat and was then given a face to face appt. Attended and told doc that ibrupofen doesn’t agree with my tum. What does she do?!?! She prescribed me with ibrupofen and gastro tablets!!! This place is a joke. NHS is a joke
GP surgery review: upton-lane-medical-centre
Title: Appointments always late
Rating: 1 out of 5
Visited: January 2022
Every single time I have booked an appointment with this gp they have always called hours later after the scheduled appointment time. 
I try to call up reception but always have to be on hold for ages and I know for a fact that the receptionists probably aren't doing anything.
The GPs themselves have always been good and friendly to me, but the process of actually getting an appointment with them is always a terrible experience.
GP surgery review: woodgrange-medical-practice
Title: Awful service for children
Rating: 1 out of 5
Visited: July 2022
I took my daughters for their 2nd Covid Jab. We had the most awful experience at this surgery. The person administering the jabs were extremely rude, insensitive of children and has no due care for "children". I 10 years old daughter went first and asked me to hold her hand when she was getting her jab. They lady asked me to move away from her first then when I moved away from her but stayed near my daughter she rudely asked me to get out of the room. I ignored her. Then when my 2nd daughter's turn came i sat down holding her as she is scared of injection and cried. I was hold her and was trying encourage her but the same lady again asked me to take her out because other people are waiting. I asked her to give me a minute but she was insisting that I must get out and come back. I told her that she will behave the same as she is scared. The lady was adamant and another doctor joined in with her as well. At that point I told them that my daughter was a child and scared so they should be understanding of that. No children likes injection and as a health professionals they should understand that and try to encourage children rather than being rude to them and their parents. I also told her that she was rude to my older daughter first and now she is being rude to us again. With this attitude she or the other doctor should not be in business of vaccinating young children. At no point "that lady" and the other doctor even tried to speak to my daughter to comfort her. This is extremely poor service. As a matter of fact that lady did almost the same thing when we had our first jab 13 weeks ago. I will also copy write a review on NHS website about this practice. Just for information my appointment was at 16.30 and 16.40.  I booked appointment in advance but when we arrived I was told that I will have to join the queue as its first come first served, no matter whether you have an appointment of you just drop in without an appointment. What is the point of the appointment system then?
GP surgery review: woodgrange-medical-practice
Title: Good Doctors, Poor Service
Rating: 2 out of 5
Visited: March 2022
As a patient at the practice for over 20 years, I have great respect for the doctors of the surgery, however in the past few years the quality of service from the reception staff has degraded. They disrespect all their patients by speaking to them very aggressively when patients ask simple questions and provide no support to patients with difficulty. It has become increasingly difficult to speak to a doctor or obtain an appointment at the surgery and communication in receiving test results is very poor. 

It would be nice to see the surgery take action and train their reception staff and work on bettering their appointment system. A little kindness never hurts anyone.
GP surgery review: woodgrange-medical-practice
Title: Responsive Doctors
Rating: 5 out of 5
Visited: February 2022
My experiences at this GP Practice over the years have been very positive, especially because my very young daughters frequently get ill. It is very re-assuring that the Doctors very often call back within a day of the online form being completed for an initial phone discussion and more often than not, I have been able to take my daughter(s) in for a face to face check. The in-person visit makes such a difference to a virtual call which I feel does not always work for certain illnesses, such as tonsilitis - which is what my daughters are prone to. I would like the Practice and GPs to keep up their wonderful efficiency in dealing with the patients and I appreciate the swiftness in dealing with ill children. Thank you
GP surgery review: woodgrange-medical-practice
Title: Worst Reception Staff and general practice
Rating: 1 out of 5
Visited: January 2022
I had no choice but to choose this practice because it was in my catchment area.
Most of the receptionists are rude and aggressive. Sometimes I feel as if they are being racist.
They go on a power trip.
Doctors inform patients to speak to the receptionists to request printouts of other requirements.
Some of these receptionists act like it is their Dad's practice.
You pay you're taxes and expect some level of service.
Covid is used as an excuse for the poor level of service.
When you are chasing results and referrals you are told to wait until the problem gets worse.
I think the annoymous fake reviews are probably written by staff.
The whole point you go to the Doctors because you need to get medication or get a referral done.
But instead of getting support you get so much attitude from the reception staff.
You are told to speak to the practice manager but she is always in a meeting.
In a normal organisation staff know their managers schedule but here no one knows what is going on.
Being a manager of a GP surgery how many meetings can one person have?
I wouldn't recommend this surgery , it isn't the Doctors, it is mostly the staff.
There are a minority of polite reception staff.
There is always one apple/apples can spoil a barrel.
GP surgery review: chadwell-heath-surgery
Title: Good customer service
Rating: 5 out of 5
Visited: April 2023
Yes this gp has long wait times, but as does the rest of the uk since Covid set us all back, however when speaking with reception and the lovely nurse they did their best to address my anxieties and offer alternative solutions, they did not rush me at all and gave me the time to speak and sometimes that's all we want is to be heard.
The Doctor himself again didn't rush me and agreed to offer me a Xray when I mentioned it would help me feel better just knowing that I've checked.
Overall I am very happy with the service I received today and the reception and nurse need all the recognition they can get as they were superb today, can't be easy dealing with people like me everyday.
GP surgery review: chadwell-heath-surgery
Title: Amazing practise
Rating: 5 out of 5
Visited: March 2023
Very good service, very good practice! Everyone was warm and welcoming! Great receptionists, great staff! The doctor was very sweet and compassionate,
GP surgery review: chadwell-heath-surgery
Title: Good Practice
Rating: 5 out of 5
Visited: March 2023
I had an asthma review and when entering the surgery the receptionists were very nice and told me where to go
GP surgery review: chadwell-heath-surgery
Title: Worst GP surgery in the country
Rating: 1 out of 5
Visited: March 2023
Went to see the doctor about pains I was getting in my shoulders and he told me to take pain killers. No investigation or questions asked. And when you call the surgery , you will be lucky if anybody answers the phone.
Customer service is abysmal.
GP surgery review: chadwell-heath-surgery
Title: Awful
Rating: 1 out of 5
Visited: February 2023
5 weeks for an appointment. The automated telephone options just take you around in circles. When you phone during opening hours they don’t answer. I have phoned from inside the waiting room and listened to my call being ignored while staff drink tea and chat. The NHS app to book appointments with never has any. They don’t reply to emails. I will be moving away from this surgery. While I appreciate they’re probably very busy not dealing with patients who are unwell isn’t the answer. So very very poor.
GP surgery review: chadwell-heath-surgery
Title: Absolutely terrible!!
Rating: 1 out of 5
Visited: January 2023
Spent over an hour for someone to pick up. When they finally did, they hung up. So called again and waited another 45mins before someone picked up. Was told that you can't book appointments in the afternoon and nothing was available in January. So I asked for an appointment in February, but their system doesn't apparently allow you to book appointments in February. Told them I got a message from them to book a blood test, was told they can't even do that (then why message me??). She then hung up the phone on me. 

This place is absolutely appalling and useless. This isn't my first poor experience with them and having spoken to a number of other residents who have "tried" to use their service - they've all said the same. 

I don't understand how they're still running as the place is absolutely terrible! If you can *never* get an appointment, it's pointless having this GP.
GP surgery review: chadwell-heath-surgery
Title: Health care assistant
Rating: 5 out of 5
Visited: July 2022
Patient attended surgery for a blood pressure check and left this review: 
El is the best cool person in this surgery she listens very carefully and is always ready to help.
GP surgery review: chadwell-heath-surgery
Title: Thank You
Rating: 5 out of 5
Visited: July 2022
I have been coming to this practice for over 15 years . I can honestly say I have had nothing but positive experiences with all the receptionist, nurses and doctors. The receptionist are so helpful and are very understanding when I call and do there upmost to help as much as they can.
GP surgery review: chadwell-heath-surgery
Title: Going the extra mile
Rating: 5 out of 5
Visited: June 2022
I had been struggling to book an appointment which my oncologist nurse advised I need with my GP.
The telephonist listened and quickly realised that an appointment was needed. 
She managed to provide an on the day appointment to ensure a referral could be quickly completed.
Giving me some piece of mind. 
Thank you
GP surgery review: chadwell-heath-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: May 2022
This is the worst GP I have encountered, you have better luck with a&e than the Dr's here. Appointments are never available, DR'S are always too busy even for telephone consultation. Being on hold for an 1hr after 152 times trying to get through, you will never be seen or heard. What's the point it just needs to be shut down.
GP surgery review: grove-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
I fell seriously ill in August of this year and I must say that both the staff and GP who assisted me were courteous and attended to me in a professional manner.
GP surgery review: grove-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: July 2022
When u book appointment, for telephone appointment. The dr says he will call between 10.30 till 14:30 in fact he can call anytime up to 11 pm and you end up missing the call or you are at work . They don’t care about peoples lives. You can neither get an appointment and when you do the dr forgets to call you or call hours later.
GP surgery review: grove-surgery
Title: Waste of time
Rating: 1 out of 5
Visited: July 2022
Trying to call every morning for appointment. Sometimes they pick up the call then disconnecting it. After waiting in long queues’ sorry no appointments left’. All appointments gone by 8:15. 8o’clock they starting to take calls. It’s been 2 weeks I’m trying to get appointment because last time doctor told me to make another appointment in 2 Weeks time and I’m so frustrated my condition getting worse. Can’t take my 3 kids to walk in center. Not doctors but receptionists are useless. Not helpful very rude. Staff needs to be changed
GP surgery review: grove-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2022
All of the GPs and nurses I’ve encountered so far have been very caring, compassionate and attentive to all of my concerns and the reception staff always friendly and helpful.  
Thank you.
GP surgery review: grove-surgery
Title: Helpful GP
Rating: 5 out of 5
Visited: May 2022
I have seen few GPs in the last few months because of my problem and I have to thank the female GP especially. Very understanding approachable, helpful and really tries to make you feel comfortable. All the doctors I have seen at the surgery here are very good.
GP surgery review: grove-surgery
Title: Wonderful practice and extremely helpful staff!
Rating: 5 out of 5
Visited: April 2022
I visited the surgery last month and had a great experience. The receptionist was very helpful and it was very easy to schedule an appointment on the phone. The doctor was very competent and pleasant. Would definitely recommend it!
GP surgery review: grove-surgery
Title: Empathetic and helpful
Rating: 5 out of 5
Visited: April 2022
Thank you to the reception staff, administrator and doctors for how much help the whole team has provided in the last few months with my grandfather. 

He was with the surgery for manh years and I could see the bind and how much they cared for him till the end. 

Many thanks for making everything easier for him and our family.
GP surgery review: grove-surgery
Title: Kindest staff
Rating: 5 out of 5
Visited: March 2022
My family has been Grove Surgery for many many years and the care they provide is completely different to any other practice I have been with. 

The reception and admin staff have always been super accommodating and understanding with any problems me or my family have had with appointments or referrals. The GPs are always empathetic and helpful. 

I really cannot emphasise how accommodating and helpful they are. No other practice has ever gone out of their way in my experience like this practice did and does.

Thank you so much for all of your help over the years.
GP surgery review: grove-surgery
Title: Normal good surgery
Rating: 4 out of 5
Visited: March 2022
The doctors and the rest of the staff are very nice and they have been pretty quick at solving any issues I have had. 

I’ve noticed that there can be a bit of a wait on the phones at certain times and for routine appointments but nothing out of the ordinary. It’s been the same at any other surgery I’ve been at. 

Overall a good practice, I don’t regret joining and have recommended to my family as well.
GP surgery review: grove-surgery
Title: Worse practice
Rating: 2 out of 5
Visited: January 2022
I’ve called for my daughter and sometimes for my mums appointment but it has always disappointed me. First the wait on the call is very long and and the after over one hour wait they say no appointment available, obviously no appointments left because I’m been on waiting like for so long. And then they give appointment is over the phone when my it’s necessary so be seen face to face for my little daughter. And my mum suffered so much because of this gp because they took so long for her appointment and didn’t listen to her issues.
GP surgery review: the-doctors-house
Title: Terrible practice
Rating: 2 out of 5
Visited: September 2022
After my appointment being brought forward by an hour the evening before. by the surgery I was still waiting almost until my original appointment time . Dr referred me to the pharmacist at tesco who after seeing me said “ you need a prescription from the dr” so now I have to try and get another appointment. I waited  over 6 weeks for this original one . & had already spoken to a pharmacist myself a month ago .
GP surgery review: the-doctors-house
Title: Waiting times and lack of support and care
Rating: 1 out of 5
Visited: September 2022
I have waited over 50 minutes today to get through to speak to reception today and when I finally did I was told all appointments had gone.

I explained that I was calling on behalf of my 70 year old parent who is recovering from cancer and needed to seek some advice from the doctor regarding his post care and there was little care about this. Instead I was told I had to call back and try again. Absolutely awful that the most vulnerable people cannot be helped by our national health service - what have they worked hard and paid in for for all of their lives? Very disappointing
GP surgery review: the-doctors-house
Title: Telephone system
Rating: 1 out of 5
Visited: June 2022
This is the second time in a week that I have called for an appointment at the specified time.  I called over 40 times at 1:30 before I got through. I was then on hold for 38 minutes and was 10th in line. After 38 minutes the menu moved to the options where I selected 5 for an appointment and 1 minute later the phone went dead.  As I said this is not the first time that has happened and I generally try to go to the surgery for an appointment, however as Myself and my husband have regular day jobs and care for elderly parents in their 80’s who live with us. This isn’t always possible.  A better appointment system needs to be set up. Why were the online bookings removed from the NHSApp?
GP surgery review: the-doctors-house
Title: Amazing service
Rating: 5 out of 5
Visited: May 2022
I just wanted to mention that this GP surgery has been outstanding. I have seen some negative reviews but I can say, being a patient here for many years, that is not the case. The staff are always patient and respectful. And if there is any issue they are always willing to help especially during this pandemic.  When many surgeries were closed due to lockdown or seeing only seeing a handful of patients the doctors house continually provided the same quality of care. I am very impressed and happy to be a patient here.
GP surgery review: the-doctors-house
Title: The Most Caring Practice Ever
Rating: 5 out of 5
Visited: May 2022
I just wanted to say a big thank you from receptionists to GPs for everything you have done over the years and especially the past few months for my 98 year old mother. Mum was in hospital for over 15 weeks and during that time contact had to be made with her doctor - whenever I called the surgery everyone was so helpful and always passed on messages immediately.  Whilst in hospital they managed to brake my mothers hearing aids and even though there was an audiology department in the hospital they couldn’t get them repaired. My mother is now out of hospital, I called the practice and they are organising a ‘home’ visit from the NHS company that supplied the hearing aids.  Thank you for being so caring especially to your elderly patients, it really is very much appreciated.
GP surgery review: the-doctors-house
Title: The surgery is doing  a good job and improving
Rating: 4 out of 5
Visited: May 2022
I have been with this practice for many years.  As much as I sometimes complain about things  in this practice I am sticking with them. This surgery still has it’s good points.  This surgery was still seeing patients who required urgent attention during this pandemic, for example people with suspected cancer and other issues. I couldn’t get an appointment in the surgery myself but I know of people who were told to go into the surgery.  However my telephone appointments were all productive.  I was given referrals ok. On speaking to people I was told that only telephone appointments were available at their own surgery.   I feel like this surgery is doing a good job and is improving.  They put on a good vaccination session each weekend. My family and I all went together for our covid and flu vaccinations. My friends pointed out to me just how lucky we were as they all had to go to KGH to be vaccinated.   It was also nice to see doctors, and other NHS workers such as receptionists  and practice manager giving up their free time to help vaccinate people.  They didn’t have to do this. Like I said I have not always been happy with the service provided at the surgery.  I once told the practice manager that my cat received better treatment from the vets than what I received  from this surgery.  I meant it. Rather than write a bad review for the surgery I complained to the practice manager. The practice manager sorted things out for me.  I am more happier with this surgery now. I have noticed that within the last 3 or 4 years receptionists have left. This is another improvement as the current receptionists are approachable. This practice may always be busy as they cover a very large area compared to other surgeries and they like other surgeries are no longer allowed to turn new patients away (so each day it will be even harder to get an appointment) but I am not going to blame the surgery for this as it’s the government who make the rules….. I recently received a text message from the practice which lists other health care providers at the surgery whose specialisation may over lap with some of the GPs work.  I will look into this. To sum things up, this surgery is not a bad surgery and is improving and continuing to improve.  I would recommend it and tell people to arrive early if you want an appointment,  or to send a family member or a friend to queue up for you, to make your appointment. If you have an issue take it up with the practice manager who is approachable, and give them a chance  to respond.
GP surgery review: the-doctors-house
Title: Excellent Practice
Rating: 5 out of 5
Visited: May 2022
I have been with Doctor's House for the last 20 years, myself and my family have been offered the best service at all times. Being diagnosed with cancer a few years ago, I have been given tremendous support both emotionally and clinically. I have experienced a few GP practices and nothing compares to the excellent service I have been provided here. All appointments are thorough and never rushed, I always feel well looked out after and can my express my concerns in good time. I am looking forward to be with the practice for many more years to come.
GP surgery review: the-doctors-house
Title: Excellent GP Practice
Rating: 5 out of 5
Visited: May 2022
I have been using this surgery from the last 20 years and very pleased to say that I have received an Excellent service from the doctors and also from the reception staff. Being a diabetic and asthmatic patient I mostly get reminder messages from the reception to book my appointments for foot check, asthma check etc. I can also phone to the surgery and book my routine appointments. For emergency appointments, I queue up at the surgery well in time to book my appointment. The doctors in this surgery are very professional, skilled and caring doctors who listen to my issues, inform us about my situation and prescribe the medicines . All the doctors and admin staff working here work tirelessly more than 10 hours a day serving all of us. We should cooperate with them and show our gratitude to them.
GP surgery review: the-doctors-house
Title: Brilliant care
Rating: 5 out of 5
Visited: April 2022
I have always received brilliant care and treatment from the doctors at this surgery. The advice and support has always been amazing.