janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: linkway-medical-practice
Title: Worse practice
Rating: 1 out of 5
Visited: December 2022
its heartbreaking that no matter how sick you are you have to line up for a GP appointment or extension of a sick note. I tried for a week to get an appointment over the phone but every morning I called exactly at 8am the line tells you it’s all reached capacity , how can that be. I am a single mom with no one, I had to crawl out of bed to get a taxi to the surgery so I could be there at 8am. It’s unbelievable that you are that for a doctors telephone consultation. The doctor called and was given a sick note and was advised to call back for an extension if needed. When I called I was told again that I had to make my way the following to be at Gp surgery at 8am for another Gp appointment to extend my sick note. How ridiculous is that. In this pain seriously. My problem is ongoing so even if I go to A&E they will still refer back to the GP. It’s heartbreaking to say this least. I work with older adults and can only imagine the suffering they have to get a GP appointment at this practice.
GP surgery review: linkway-medical-practice
Title: No appointment in over a year
Rating: 1 out of 5
Visited: November 2022
I have autism and can't use phone for phone calls, been trying to get appointment via the app for over a year, but it only shows 4 weeks ahead and there's never any available appointments. No other way to make an appointment. Legally they are meant to provide reasonable adjustments for disabled patients, but they don't so I will be reporting. My sisters GP provides online consultations and can book appointments online.
GP surgery review: linkway-medical-practice
Title: No point
Rating: 1 out of 5
Visited: November 2022
It’s no point to register with this gp. It’s hard to get through the telephone que to make an appointment even if you trying to ring from 8am as the receptionist advise. I’ve tried several times for the last 3 days with no luck, today I was on the phone since 8am and I just finally get through the que and finished with the answer “all of the appointments was taken for today, try walk-in or ring again tomorrow morning”. It’s soooo disappointing! It’s seems like there’s too many people with that gp and they can’t handle it. I must search for another gp again unfortunately. Sad.
GP surgery review: linkway-medical-practice
Title: Avoid
Rating: 1 out of 5
Visited: September 2022
Trying to book an appointment as requested by themself due to suspected tumor and to discuss scan results but they never answer the phone-was on the phone for 45min.than hanged up-trying 3 times with same results
You can only book an appointment on same day which is impossible due to not answering phone
Receptionist are very rude and ignoring you even if you stand in front of the desk
GP surgery review: linkway-medical-practice
Title: Poor practice
Rating: 1 out of 5
Visited: March 2022
My husband is been trying to get an appoitment for the last 3 days, eventually he went to the practice and he waited to be seen by the secretary to book an apt. Finally he managed to get one, although over the phone. He's been started on antibiotics for chest infection eventhough he never developed fever or shortness of breath and his cough its mainly persistently dry,advisong to start antibiotics and then if he does not get better in 2 days, to call back.
1st: calling back it will be a nightmare, probably he should start trying today as it took so long to get an apt.
2nd: since when do you start chest infection antibiotics without at least a physical assessment considering this can lead to antibiotic resistance if prescribed when not needed
3rd: review in 2 days? What for? To stop antibiotic or change to a new one contributing to resistance once again?
I'm a nurse and I work in a hospital setting, I'm required to attend A&E to assess my patients; I am not supreised about hospitals being so full and ED always at full capacity considering this sort of care from the GPs.
Something needs to be done urgently, we're over the pandemic, although GPs continues to be over protected with the excuse of covid.
Considering my concerns I contacted the GP practice and I've been told "I will send the compliant form over the mail", nil action was taken and no consideration was given to listen to my concerns and try to address it. Facing this, I am going to put a formal complaint.
GP surgery review: new-street-surgery
Title: Unable to get appointments
Rating: 2 out of 5
Visited: May 2023
Recurrently unable to get appointment to see the gp. Call at opening time and lines are at capacity. Within 10 minutes, all appointments are gone and you cannot book for non urgent appointments throughout the week. Advertising that they are accepting new patients but cannot meet the needs of the patients they currently have.
GP surgery review: new-street-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I have been with new street surgery for 6 years and never had any issues. The receptionist have always been very helpful and accommodating and so have the GP’s. I feel especially with my children the surgery will always do their best to help so I am overall very happy with the service and have highly recommended new street surgery so thank you to the staff for all your help.
GP surgery review: new-street-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: November 2022
The staff and GPs at this practice are excellent. Never have trouble getting an appointment and always receive great service. They are doing a great job under stressful working conditions. Thank you for all you do.
GP surgery review: new-street-surgery
Title: Great Surgery
Rating: 5 out of 5
Visited: November 2022
Hardworking, caring staff and Doctors. Staff go out of their way to provide an excellent service. Happy with the surgery.
GP surgery review: norvic-family-practice
Title: Keeping it real
Rating: 4 out of 5
Visited: October 2022
I have been registered with this surgery since birth. Like most people I sometimes struggle to get appointments, which is frustrating but I appreciate the doctor's have their own constraints. 
When able to see a doctor I find them pleasant and approachable, some more so than others. My health has not been brilliant this year but I can not or will not complain about the service received.
I have not heard of another surgery that is not problematic, so am happy to stay with the GP's at Norvic.
Some of the receptionists can be a bit curt but generally this has improved, my suggestion if you are unable to accommodate an appointment offer tactfully a suggestion ie, try 111.
The nurse and GP's have my vote. They are human also and like the rest of us have their own issues to deal with.
GP surgery review: norvic-family-practice
Title: Very rude staff and hard to get them on phon
Rating: 1 out of 5
Visited: June 2022
I called them 20 times for appointment but every time they said call tomorrow and it was urgent appointment
GP surgery review: broadway-health-centre
Title: How do you make an appointment to see a GP?
Rating: 1 out of 5
Visited: January 2024
Had no luck in getting my elderly mother in for a review and check up as she seemed more tierd than usual and her breathing had slightly changed. Called to make an appointment and was told to call back next day. So called back next day, was told to wait to be called back by someone to arrange an appointment. No one called back. So when I called an hour before the surgery closed, I was number 1 in the queue for 30 minutes. I then used my house phone to call whilst still on the line waiting with my mobile phone, and it said I was number 2 in the queue. I then gave up and put the phone down as I felt they were not going to answer. Every time I call, I'm told to wait to be called back. This pattern has happened several times throughout the week. It makes no sense. Still have not had an apppontment. I have never been treated this way before by the surgery, it seems that my elderly mother can only attend the surgery when they request her to and not when she or we feel that she needs a check up. Are we in the wrong?
GP surgery review: broadway-health-centre
Title: Out standing Practice
Rating: 5 out of 5
Visited: November 2023
I have been registered with this practice since past few years and my overall experience is always positive. Thanks to all the staff members, I have been taken cared each time I contacted the practice. Well organized admin staff and efficient clinicians make this place an ideal surgery. 
I feel that me and my family are in safe hands.
GP surgery review: broadway-health-centre
Title: Very friendly staff and overall great experience
Rating: 5 out of 5
Visited: June 2023
I recently visited my local GP surgery, and I must say that my overall experience was quite positive. From the moment I walked through the doors, I felt a sense of warmth and professionalism that put me at ease. The waiting area was clean and well-maintained, with comfortable seating and a relaxed atmosphere. Despite the clinic being busy, the wait time was surprisingly short, which was a pleasant surprise. Overall, my recent experience with my GP surgery was positive and left me feeling confident in the care I received.
GP surgery review: broadway-health-centre
Title: Great service
Rating: 5 out of 5
Visited: May 2023
My contact with the receptionist was truly exceptional as I was spoken to in a courteous manner and empathy of my medical condition which I appreciated.I was contact by the doctor as promised,  and was booked in by the doctor to be seen on the day.
GP surgery review: broadway-health-centre
Title: Helpful receptionist
Rating: 5 out of 5
Visited: May 2023
The lady helped me register a new patient who is my brother. I was able to be seen swiftly. I appreciated the help
GP surgery review: broadway-health-centre
Title: Unprofessional, Rude & No Way To Run A Medical Practice
Rating: 1 out of 5
Visited: December 2022
I am currently receiving treatment for a bad back & tried to get seen back in November by a GP, I ended up in A&E for a diagnosis! Single phone calls made to me have frequently been missed due to poor hearing giving me 'non attendances', naturally an unwanted blemish on my record. This would seem especially harsh when I wasn't even expecting a call.
GP surgery review: broadway-health-centre
Title: Do not vaccinate children on time
Rating: 1 out of 5
Visited: May 2022
We were not given a date for vaccination. We eventually went there and the receptionist confirmed a date.  Today we were told that we still don't have the date to vaccinate the child and it will be done if they have a slot . This is absolutely pathetic
GP surgery review: broadway-health-centre
Title: Moved from Eygpt new to UK
Rating: 5 out of 5
Visited: January 2022
I was pleased with how quickly and smoothly I was able to get my medication transferred over to the GP surgery
GP surgery review: halcyon-medical
Title: Consistently great service
Rating: 5 out of 5
Visited: July 2023
I've been with the Halcyon for many years, now (including several when they were in basement rooms underneath Boots a few streets away). Though I haven't had need for a GP in a while, some ongoing diverticular/colon problems, plus queries about my blood pressure and associated medications, and statins, meant I saw one today. I booked online and it was quick and straightforward to do. Saw my doctor today and, despite her running behind schedule because of previous patients, she answered all of my questions clearly and patiently, and I'm having tests for the first problem. My doctor here has always been like this, and the reception staff and nurses are great too. A bonus is that there is a proper weighing machine, and a blood pressure machine, in reception which you can use while waiting for your appointment. As ever, five stars from me, no complaints, and I wish that other organisations I dealt with in the wider public sector were as efficient and helpful as the Halcyon and my GP there.
GP surgery review: halcyon-medical
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2023
My husband and I joined the practice last year after moving from Four Oaks to the City. We have never ever received such in-depth thorough diagnostic treatment for any problems we presented with. We have had complete MOTs covering every blood test you can imagine, ECGs, referrals to specialist consultants and X-rays. We cannot praise the doctors, nurses and reception staff enough. We are very proud to tell our friends and family about this practice and none of them can believe the difference in treatment compared to their own GP surgery. Thank you Halcyon for making us feel that we’re in safe hands. Well done to all of you.
GP surgery review: halcyon-medical
Title: Its a scam, you will never book an appointment there.
Rating: 1 out of 5
Visited: April 2023
I got a gout on my right toe. Its swelling and so painful. I have call to book an appointment for 4 times. Everytime the reception just saying the booking for today is full, please call tomorrow at 8 to see if there is any slot available. But if you ring them at 8, the phone recording will just say there are too many people calling right now, please try again later. And probably you can not book for an appointment on that day already. I think this GP is just a scam, u will never see a doctor there. We are not deserve to treat like that, we have pay our tax!!!! You cannot have any expectation with this GP at all.
GP surgery review: halcyon-medical
Title: Rude receptionist
Rating: 1 out of 5
Visited: March 2023
I had two negative experiences at this surgery within four months, which prompted me to speak up about my most recent encounter today.

As a patient seeking medical attention, I hope that the surgery can provide feasible options, whether that's a face-to-face or telephone doctor appointment, or being referred to an urgent treatment center for an appointment. However, during my call with the receptionist at 8:45 am today, I felt like she just wanted to get rid of me. She did not check my name and date of birth to review my medical history, but instead told me to call back tomorrow for an appointment or to walk-in to the urgent treatment center if I thought it was urgent. When I arrived at the urgent treatment center after work at 4:45 pm, I was informed that the center was full and not accepting walk-ins, even though they were open until 8 pm.

As a GP receptionist, not only was she rude in trying to get rid of me, but she also failed to inform me that there was a possibility of being seen. I am unsure if patient's needs are prioritized at this surgery. I hope the surgery can provide proper training to their staff and employ someone who prioritizes patient needs.
GP surgery review: halcyon-medical
Title: Shocking service
Rating: 1 out of 5
Visited: January 2023
Yet again I have ended up in A&E because of the complete inability to get an appointment. It is impossible to get through by phone,even to speak to a secretary or practice manager. If you do manage to speak to a receptionist all they say is "You'll have to phone back tomorrow at 8am ". Knowing full well you cannot get through - I was phoning continuously for 2 hours !!!! Yet they are still taking on new patients why ? when they can't provide a service to the ones they already have ?
GP surgery review: halcyon-medical
Title: Shocking - no service at all!
Rating: 1 out of 5
Visited: July 2022
Urgent appointment is required and I started calling at 8am sharp. After being put on hold for 1 hour, there was just one person in front of me in the telephone queue. I can hardly believe that they put me on hold for another 45 minutes. When I finally connected to the receptionist, I was told that there was no appointment available and the earliest appointment was two weeks later. In addition, I register the online booking as well. What is worst is that, I have been looking for over 3 weeks and not a single appointment is available for me to book. Honestly, this is the worst GP I have ever attended. Receptionist is not respectful either.
GP surgery review: halcyon-medical
Title: Minor Op
Rating: 5 out of 5
Visited: July 2022
After two long waits on the phone, managed to secure a telephone appointment with a Consultant the following day. Was seen in person within a week for further examination and booked in for a minor op the following week which I unfortunately had to cancel. Was rebooked a week later and the procedure was carried out successfully at the Medical Centre.
Although the initial booking of an appointment was frustrating, every member of staff I dealt with was friendly and professional. 
The doctor who carried out the procedure was excellent; great 'bedside-manner'; explained the procedure and after-care in detail and the result was far better than I expected.
Thank you to all involved, you are proof as to how fortunate we are to have the NHS
GP surgery review: halcyon-medical
Title: So grateful for this practice
Rating: 5 out of 5
Visited: June 2022
I know they are under pressure and getting an appointment can be challenging but I just can’t fault the care. I’ve always been treated with respect and as an individual and never felt I was anything other than of importance.
GP surgery review: halcyon-medical
Title: Depends on the day!
Rating: 1 out of 5
Visited: June 2022
The protocol for obtaining appointments seems to change depending on the day and the receptionist you speak to. For example, if you wish to receive an appointment on the day and there are none left if you ask to get one a few days later they will say you have to phone up in the morning to book. This is completely different to the protocol the previous month. However once you get past reception the doctors and nurses are very professional and friendly. Although due to this ever changing appointment protocol I have now been using private medical facilities as it is impossible to be seen for urgent issues.
GP surgery review: halcyon-medical
Title: Great supportive medical centre
Rating: 5 out of 5
Visited: June 2022
All staff I come into contact with are professional and helpful and make every attempt to assist me with appointments, treatments and queries. Premises and treatment rooms are spotlessly clean and I'm thankful for being able to attend my clinic of choice.
GP surgery review: heath-street-health-centre
Title: Summerfield practice ,Winson green, Birmingham
Rating: 5 out of 5
Visited: November 2023
Great and wonderfully polite staff. Always see to your needs but the doctors however are a different story
GP surgery review: heath-street-health-centre
Title: Great practice
Rating: 4 out of 5
Visited: September 2023
They were alright the staff and everyone participated well the staffs was caring and the enthusiasm the took was really amazing
GP surgery review: heath-street-health-centre
Title: Absolutely disgusting GP service
Rating: 1 out of 5
Visited: January 2023
Shocking treatment doctors alway off or working part time had to refer my self to get a scan to diagnose an injury I told them I had. Still waiting for treatment considering special attention should be paid to patient who are awoken out of sleep with pain I can safely say this practice does not give care  if your ill or dying don’t waste your time registering as only staff any good is receptionist…
GP surgery review: heath-street-health-centre
Title: Nice customer service
Rating: 5 out of 5
Visited: September 2022
They pay outmost attention to customers and pay great attention to detail. They also take their time to listen to you
GP surgery review: heath-street-health-centre
Title: Disgusted at the service.
Rating: 1 out of 5
Visited: August 2022
Have two sebaceous cysts went to the doctors two years ago at a different clinic and was told would go by itself within two years. Since that time one of the cysts has grown to the size of a small golf ball. Is now causing back problems as cyst has grown.  Went to the walk in center who advised doctor would be able to remove or refer for removal.

Went to doctor who took call over the phone and said will not remove or refer as there is still a pandemic.  Pandemic has been happening for two years.  The nhs need to stop using the pandemic as an excuse to not treat people especially since the whole of the uk has been told to work and go outside as normal.

Speaking to the doctor to and advised is not the nhs problem and to go private.  I can't afford to go private.  To remove the cyst could cost up to a £1000 and more if go private.

Think the service offered by the nhs is disgusting.
GP surgery review: heath-street-health-centre
Title: Worst practice I’ve ever experienced
Rating: 1 out of 5
Visited: February 2022
I have move from London Registered with this GP as it’s the closest to my home. I didn’t think the services to get as bad as what they was in London but this is a next level of incompetence. Waited all day for a phone call in which I never received I called to ask why the doctor or the left even though it is 1 o’clock then was told I would have another appointment tomorrow between eight and one and I would get a cool again no phone call was made I had to wait over the weekend speak to the doctor.
When you are waiting for antidepressants and you are on antidepressants you shouldn’t miss a dose and I told the receptionist that I was having an episode as she couldn’t have cared unless there was nothing she could Bearing in mind it’s 2 o’clock in the afternoon. My boyfriend is now try to access the same GP facilities over the phone telephone calls And again two days later no phone call he has to wait till Monday for another appointment will be changing GP as soon as possible you do not even deserve the two stars you have very shocking.
I am a nurse and I’m aware that if somebody is in crisis there should be someone in a GP surgery that can direct you in the right way about again it shows about how much they care about their patience.
GP surgery review: newport-medical-group
Title: Shocking Service
Rating: 1 out of 5
Visited: July 2023
This practice is a joke. I have been trying to get an appointment for weeks and can't get an answer on the phone never mind book an appointment. After a lengthy wait to get to number one in the call queue, you still get left listening to a message "Our reception team are extremely busy and your call will be answered by the next available team member". After 10 minutes I gave up on a number of occasions. If you are thinking about joining this practice don't!
GP surgery review: newport-medical-group
Title: Great practice, genuinely caring staff
Rating: 5 out of 5
Visited: May 2023
I’ve had to use this practice far more times than I’d have liked to, we moved here & my health, my husbands health & childs health went south at once, & has been so complex, everything just started to go wrong! My 11yo son was diagnosed with IBD, I had a surgery that didn’t work out as well as I hoped it would & my husbands back declined when my son couldn’t walk due to another rare illness & had to carry him etc! But regardless of whether I’ve spoke with reception staff, nurses, support workers & doctors and every single one of them has helped our family tremendously! Despite it being complex & rare issues they helped us find ways to manage to get through life a lot better, a year ago I was so convinced I was gonna suffer severe nausea from the moment I woke up & went to bed for the rest of my life. I had lost hope but with a lot of trial & error im at least making some steps forward & managing small amounts of food. Being unable to eat much is no joke, especially if you’ve never had to deal with that before. It’s terrifying. Through my experience with my whole family, when things got serious - not one of us struggled to get an app the same day when it was needed. We all have consistently received great care & follow ups along with advise! All staff are a credit to Tayview & it’s clear they’re making improvements regardless of dealing with covid etc. well done to everyone here & doing their absolute best under tough conditions! Thank you so much!