janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: patterdale-lodge-med-ctre
Title: Backwards practice
Rating: 1 out of 5
Visited: November 2022
I am new to the area and so only recently registered with this practice. Sadly, my first experience here has not been positive. I wished to make a non-urgent appointment but was told by the receptionist that I needed to ring back at 8am the next day so I could be given an appointment for sometime next month! When I questioned why this was necessary I was bluntly told “it’s very easy to book”. Easy how? At my last GP we could make appointments any time of the day and book online, there was no need to call back at a predetermined time when the lines will be busy and I’ll be lucky to get through.

When I registered with the practice I received email confirmation stating that all new adult patients (over age 18) will be offered the opportunity to book a New Patient Medical, but the receptionist told me this was for over 40s only (I am 36) and (again bluntly) refused this appointment.

I’ve also looked on the NHS app and this practice doesn’t seem to allow you to manage anything via the app (prescriptions, appointments, medical history), it all has to be done over the phone and according to the bizarre booking rules the practice enforces. 

As a manager working in a different part of the NHS I have so far found the general organisation of this practice really poor and the staff I interacted with did not seem to have patient care or experience at the heart of what they were doing — so much for the upholding the NHS values.
GP surgery review: patterdale-lodge-med-ctre
Title: Amazing Practise and Care
Rating: 5 out of 5
Visited: October 2022
My son has an ongoing skin condition which I have struggled to know how to manage it. 
When we contacted the doctors through an E consult we were asked to go into the surgery. 
From the moment we saw the 1st doctor we have been cared for so well. Nothing has been to much and so much amount of care and help has  been given to me and my son. 
Nothing is too much trouble. I am so super grateful for all the help we’ve received. 
Such caring people.
GP surgery review: patterdale-lodge-med-ctre
Title: Wonderful kindly people
Rating: 5 out of 5
Visited: October 2022
Thank you so much for the kindness and great care you have given us for many years 
Every person in your practice is dedicated to their patients
GP surgery review: patterdale-lodge-med-ctre
Title: Very caring and supportive GP
Rating: 5 out of 5
Visited: September 2022
I have been receiving care and treatment for a condition that came on suddenly 6 months ago. The GP who has been seeing me regularly from the onset has been incredible. I have felt so supported, understood and have received excellent care to manage the condition and complexities that have come with it. I have nothing but positive praise for the care I have received at this practice and from an incredibly caring GP during a really difficult time. Thank you.
GP surgery review: patterdale-lodge-med-ctre
Title: Exemplary treatment
Rating: 5 out of 5
Visited: September 2022
I phoned for an appointment and 10 minutes after I phoned, the doctor rang and asked me to attend an appointment within 45 minutes I was then prescribed antibiotics by the doctor.
GP surgery review: patterdale-lodge-med-ctre
Title: It is a very good service
Rating: 5 out of 5
Visited: September 2022
My experience at patterdale Lodge is the staff are friendly and helpful and short waiting times it's a very clean surgery and the doctors are  very pleasant and listen to what you have to say .
GP surgery review: vista-road-surgery
Title: Very kind nurse
Rating: 5 out of 5
Visited: August 2023
Today I went for the first time to the practice 
And had an appt with the nurse for a review 
She was really lovely and very helpful 
As well as friendly and gave me some good advice 
Thank you
GP surgery review: vista-road-surgery
Title: Always 10/10
Rating: 5 out of 5
Visited: June 2023
I can’t say enough good things about this clinic. The GPS and the GP trainees within it are always friendly, supportive and very thorough in their assessments, examinations, and follow up care. In the many years that I have been a patient here, I have never found it difficult to see (or speak to) a Doctor when I have needed it. I am confident that my healthcare is in the safest hands possible.
GP surgery review: vista-road-surgery
Title: Compassionate and caring
Rating: 5 out of 5
Visited: April 2023
I visited the surgery today with my 8 week old daughter for her 6-8 week review and first round of immunisations. 
The doctor that completed her review was absolutely lovely, both to my daughter and myself. He listened to my concerns and was completely supportive and reassuring. When completing my daughter's review, he treated her carefully and gently, making sure she was happy and full of smiles. 
The nurse that then gave my daughter her injections was so informative, helpful and really reassuring throughout. 
Overall, despite injections not being a particularly nice reason for visiting, the experience we had was brilliant and I'm so thankful that my daughter was treated with such care and attention.
GP surgery review: vista-road-surgery
Title: Excellent staff
Rating: 5 out of 5
Visited: September 2022
After visiting the surgery this week I was supported promptly and the new receptionist was extremely helpful. I have been with the surgery all my life and feel all the staff go out of their way. The new receptionist seems a lovely addition.
GP surgery review: vista-road-surgery
Title: Exceptional Practice
Rating: 5 out of 5
Visited: February 2022
Transferred to Vista Road Surgery a couple years ago. Unfortunately over the last year I've had a couple of health issues. SO impressed with this surgery, the GPs, the nurses and receptionists all so very helpful and friendly. Highly recommend Vista Road.
GP surgery review: bousfield---roberts
Title: Appointments
Rating: 1 out of 5
Visited: November 2023
Impossible to get an appointment. My dad is 85 and being told to ring every morning at 8 for there to be then no appointments available. No option to book in advance and no e consult for me to try on his behalf. Receptionists could really do with training in people skills and have more empathy towards the patients. Shameful place.
GP surgery review: bousfield---roberts
Title: joke
Rating: 1 out of 5
Visited: June 2023
was advised to try online for a appointment,page just keep coming up as unavailable,ring bang on 8 in the morning,all ready 20 in front of you,the girls working there are sound,not there fault,but it is a joke, appointments are like golddust, sorry but needs saying!!!
GP surgery review: bousfield---roberts
Title: Horrendous practice. No concern for peoples health
Rating: 1 out of 5
Visited: February 2023
Received my letter to say I needed a smear test, been having gynaecology issues and my periods have completely stopped 5 months almost 6. Having really bad pain lower left abdominal. Arrived for my appointment to be told there wasn’t an appointment there for me on the system and I had to come back in 3 weeks. The day before my next appointment I was called to say it was cancelled and put back another month! The most awful and unprofessional surgery I have ever came across. Let’s hope there’s nothing seriously wrong with me!
GP surgery review: bousfield---roberts
Title: Disgusting Rude Staff
Rating: 1 out of 5
Visited: February 2023
Called to make an appointment and enquires about online appointments or e-consultations. I did not feel I needed a face to face appointment and it was to request a referral which could have been made if the GP had read the notes on my medical record which stated to call the GP when needed and no appointment would be needed. I did not want to waste an appointment time when it could be given to another vulnerable patient. Staff were extremely rude, abrupt and unhelpful. When I asked for an appointment with the previous medical practitioner I was informed I had called the incorrect number. I am sure I would call the correct GP since it’s the same one I have been registered with since birth! I have never called any health service and been spoken to in the rude tone the reception staff. Clearly no customer service skills or people skills. There are so many vulnerable patients in this practice who should be supported not spoken to is sure an abrupt manner.
GP surgery review: bousfield---roberts
Title: Absolute disgrace
Rating: 1 out of 5
Visited: May 2022
My mum who is 98 and been at this practice over 60 yrs has been treated appallingly -- there is no duty of care at all- after a hospital stay last year -- I have had to fight for any support - even ringing  Broadgreen myself for results which the surgery stated they had not received on more than one occasion!!
I paid a visit to the surgery after waiting 1hr 10 mins on the phone -- to be told no one was available that day 
8 different doctors have spoken to mum ( all locums)--
I was even told I was obsessed with my mother and my mother's care 
(My mum had septis and e-coli )!!!
 I did put in a formal  complaint which was eventually answered 5 months later 
Unfortunately it's just same old same old
GP surgery review: bousfield---roberts
Title: Needs an overhaul
Rating: 1 out of 5
Visited: April 2022
My mental health hasn’t been great for awhile but despite contacting the surgery and being open with them mental health support has been nonexistent. I have submitted econsults to seek advice regarding both my mental health and another long term condition, they don’t respond to econsults; I literally might as well not be registered at a GP. 

I wish I had read the reviews on here/google before moving to surgery.
GP surgery review: bousfield---roberts
Title: a joke of a practice
Rating: 1 out of 5
Visited: January 2022
Today, I have been up to now been  1 hour and 6 minutes waiting for them to answer the phone for a telephone consultation, at the time of writing this I am still on hold even though I am caller number 1, Its like this every time you call, The reception staff are very unprofessional, unfriendly, and not really helpful, staff that had been working there for years have all left because of the way the surgery is run, I for 1 will be following them, I'm going to find myself a new doctor, I award this surgery 0 stars and if I could award any lower i would
GP surgery review: bousfield-surgery---dr-shah
Title: What is going on with the NHS if this is what to expect.
Rating: 1 out of 5
Visited: March 2023
Rang up to try and get an appointment for my brother who was feeling unwell, he suffers with multiple issues especially breathing, he had tried many times to do as the surgery said and ring at 8am but could never get through and he was feeling worse, rang on his behalf to be told to ring at 8am, explained that he had tried this, no movement from the receptionist whose attitude was not helpful, he still has had no luck getting through, I asked if there was an appointment in a couple of days time, to be told you have to ring at 8am, its almost like they dont want to see patients, maybe the doctors like so many are working from home, its totally crazy, they are supposed to help not hinder, what happens if your working and cannot call at 8am, do you never see the doctor, maybe thats the plan, the receptionists are like guards to the kingdom and your not coming in! Does the surgery actually care about its reputation because if they did something would be done to improve this terrible service, still days later my brother cannot get though and cannot be seen and his chest is terrible, then people get criticised for turning up at hospital accident and emergency, its no use the surgery explaining a triage system that you cant access, management need to look seriously at themselves.
GP surgery review: ellergreen-medical-centre
Title: Worst patient care service ever
Rating: 1 out of 5
Visited: December 2023
I have called for 3 days to be told no appointment’s call back at 8 which I have went online same issue can not get any help and receptionist have no empathy patient care or even emotions no staff to look after patients they have but are taking in more patients doesn’t make sense.
GP surgery review: ellergreen-medical-centre
Title: Not working people friendly
Rating: 1 out of 5
Visited: September 2023
I work in a school for a living and cannot access my phone @ 8am for calls or e consult requests (if available) so what do I do? Receptionist's are programmed to deny anyone who is not lucky enough to be granted an appointment with "try again tomorrow" As I said a call back is not allowed in work so please give me a solution and stop penalising those who work with a not fit for purpose system.
GP surgery review: ellergreen-medical-centre
Title: No service
Rating: 1 out of 5
Visited: August 2023
Appalling service dos anyone check patients letters which have been sent to doctors surgery from hospitals ex ex 4 weeks iv been waiting for someone to contact me to give me medication and bloods had to call over today to ask when someone will be in touch with me over this only to be told someone is looking at it now 4 weeks ridiculous might not be important to them but is to me and im still waiting to see how much longer it will take for someone to get in touch with me for my recommended medication and bloods
GP surgery review: ellergreen-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
Do not have a bad word to say about this survey they have been amazing for me I always manage to get an appointment the new system is a mega improvement but even before this I never had a issue. The rapport I have with the doctors is outstanding. This surgery does not get enough credit for the job it's doing.
GP surgery review: ellergreen-medical-centre
Title: GPs are great, admin staff appalling
Rating: 1 out of 5
Visited: March 2023
After being number 1 in the que for 20 minutes I drove to the centre to get my query answered. When I entered the phones were ringing in the background whilst everyone was sitting around talking about they watched on TV last night and what medication they were on themselves. 
Whenever you do get through, most staff members demand you tell them what the issue is event though its not mandatory before they decide if its urgent- even though not medically trained. 
There is an e-consult service which is never switched on whether you go online at 8am or 8:15- this has been a requirement since October but never implemented. 
once you actually get to speak to a dr they are always helpful and take relevant action. Unless you need a follow up appointment which is when the fun starts all over again!
GP surgery review: ellergreen-medical-centre
Title: Gone to the dogs
Rating: 1 out of 5
Visited: March 2023
It’s with a heavy heart that after 53 years at this once good surgery I am turning my back walking away. I have been trying for over a week to get an appointment. I phone at 7.58 to be told surgery is now closed so phone again 20 times at 8am and surprise surprise all lines are busy, I go online to to do an e-consult only to be told that you can only access the site between 8am and 9am Monday to Friday even though it was 8.30am on a Monday morning. I don’t know what has happened to this place over the recent years but it has gone down hill badly I know that the NHS is on it’s arse but my wife has no problem getting an appointment with her doctor at a different surgery. Very disappointed to say the least.
GP surgery review: ellergreen-medical-centre
Title: Shame on the practice
Rating: 3 out of 5
Visited: January 2023
After waiting full hour on phone , econsult closed from 8.20 am even though it says 8am/9am mon/fri , to speak to receptionist , to say there nothing , asking my problem my name , try tomorrow , joke am sure it’s the same procedure tomorrow no wonder hospital are full
GP surgery review: ellergreen-medical-centre
Title: Worst practice
Rating: 1 out of 5
Visited: January 2023
I’ve tried to get an appointment for 3 days ringing at 8 and was put in a queue of 30 , then I was called after 10 and told no appointments, no possibility to make an econsult, my son got severe strep tonsillitis and we didn’t get any help , today got croup and had to go to the surgery to get an appointment but was tol the Gp rules are not to give any appointments and with very much difficulty I managed to obtain an telephone consultation that I still don’t know if this will happen, I was told from manager that because I am  a GP myself I can’t be given special treatment but I am not given the minimal care and understanding, staff are very rude and lack empathy
GP surgery review: ellergreen-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: December 2022
No econsult available, was on the call back for over 2 hours, I rang them back to be greeted by rude receptionist saying there is nothing available ring 111, when I tried to explain that Iv been on the call list cut me of and said nothing I can do ring 111 actually made me cry.
GP surgery review: ellergreen-medical-centre
Title: Poor Reception Services
Rating: 2 out of 5
Visited: November 2022
Constantly on hold whenever I call which leads to more than an hours wait just to join the queue. All appointments have then been booked by then. Last attempt took more than 30 separate calls as I was constantly disconnected. Doesn’t offer a ‘walk-in and wait’ option unlike other GPs. Reception staff unhelpful based on my experience. Doctors and Practice nurses however are very helpful.
GP surgery review: fir-tree
Title: Joke of a practice
Rating: 1 out of 5
Visited: October 2023
Worst GP practice I’ve ever encountered. The receptionists are extremely rude and unhelpful, they lie about speaking to a doctor on your behalf just do you will hang up the phone and not bother them anymore. You can never get an appointment, they tell you to call at 8am in the morning but when you do you are greeted by an answer machine that tells you you are “ in the Que “ then it buttons you and you have to try and dial all over again. The receptionists have some sort of power trip and you can hear them laughing and joking whilst you are on the phone to them. There never seems to be any doctors there at all either, when you do go in to collect a script you see that the practice is completely empty, so how can there be “ no appointments “ or they are “ too busy “ when there’s never any patients in there?

Do not use this GP
GP surgery review: fir-tree
Title: No Appointments
Rating: 1 out of 5
Visited: October 2023
How are people actually getting appointments at this practice? I never go to the doctors but this time I really needed to see a doctor but I rang and rang only to get through and be told there are no appointments left. 
If someone can tell me how they are getting appointments please tell me I’d love to know.
GP surgery review: fir-tree
Title: Can never get an appointment
Rating: 1 out of 5
Visited: February 2023
This is my 3rd day taking off work to try get an appointment, 87 redials, as engaged, then get to wait for your contact person, then get cut off. When called back no appointment left, this is at 8.30am in the morning.  Have been advised my Cholesterol is very high, got blood tests over 3 weeks ago, when called to check reception said they were fine, asked her to look at the rest of the medical records and then sad yes you do need an appointment, but can never get one. Terrible pratice.
GP surgery review: fir-tree
Title: Abysmal Practice
Rating: 1 out of 5
Visited: January 2023
I called in today late morning with a very sore / swollen throat seriously affecting my sleep and ability to swallow.
The Surgery was empty of patients - yes, not a single patient but advised by one of the receptionist’s to phone them between 8 & 8:30 the following morning (previous experience of phoning and successfully getting through is 50 / 50 at best).
Was informed that once I get through and give the receptionist my symptoms the GP will call me back at some point and may (yes may) offer me an appointment.
I was informed whilst there that most of this Practices GP’s are still working from home……Unbelievable!!
This Practice cares not one iota for patients working shifts, production / assembly lines, drivers, teachers, nurses etc etc that are not in a position whilst at work to make personal calls or answer calls outside of their recognised breaks.
I went to my local chemist from there, they took the time to listen and take a look and realised I needed anti inflammatory throat spray.
Why this particular practice is allowed to remain “open” to the cost of the tax payer is beyond me.
Is it any wonder that A&E and Walk ins are overwhelmed when certain practices just slopey shoulder their patients off.
My chemist is far more useful and helpful than this Practice. 
I would not recommend this Practice to my worst enemy.
GP surgery review: fir-tree
Title: Horrendous
Rating: 1 out of 5
Visited: July 2022
Changed GP after being with this local one for years and it's just gotten worse. Unable to get through even though I called right on the dot they requested. Once I get through some cocky staff member answers saying I can't pre book and to call back in the morning (even though they don't bloody pick up) also told me I could fill out an e consult but either the form was really hard to find or just simply wasn't there, their online bookings too say they aren't in use. It's shocking
GP surgery review: fir-tree
Title: Ignorant
Rating: 2 out of 5
Visited: February 2022
I was in contact over my mental health and felt as if I wasn’t listened to and it came across as if it was my own fault I was feeling the way I currently am. I am now stuck dwelling on this and in conclusion it is making me feel a whole lot worse and I feel as though I cannot talk to my gp about this anymore because they do not help at all instead they make it worse. I believe they need more training in the field of mental health as it is ridiculous and rather arrogant in the fact that I know I won’t be the only person to have suffered this way.
GP surgery review: gillmoss-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: August 2023
I felt I needed to give my sincere thanks to this practice as I cannot stress enough how professional and courteous they have been, with all of my concerns, from initial contact via phone (that answers within minutes) to comprehensive and detailed guidance through all stages of treatment (still ongoing).
I have only recently joined this practice and would like to say a big thank you to all the staff, and doctors, for confirming my decision to move, as I can honestly say it has been one of the best medical centres (at 67 yrs young) 
 
Many thanks
GP surgery review: gillmoss-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: January 2023
Fairly new. to this practice  but all staff very helpful and professional from general enquiries to health checks and medicine reviews patients at front of this practice.WEll Done G illmoss
GP surgery review: jubilee-medical-centre
Title: Can’t be bothered to answer the phones
Rating: 1 out of 5
Visited: May 2023
The telephone system needs sorting out in this GP practice , after moving to this GP I can’t believe GP practices are run this way , I have been in position queue 1 for over half an hour, obviously the staff are ignoring calls nearing home time as they want to go home themselves , the practice is supposed to be open until 18:30 and I rang them up at 17:50 just waiting for them to answer and as soon as it hit 18:30 my call got disconnect as no one bothered to answer the phone , absolutely disgusting service
GP surgery review: jubilee-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: April 2023
Tried to ring for the past half an hour and sitting through an automated message just to be told the line is busy. I have had this problem many times before would definitely recommend staying away from here