janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: chainbridge-medical-partnership
Title: Best practice
Rating: 5 out of 5
Visited: December 2022
GP surgerys get bad press so often but I don't have a bad word to say about Chainbridge. The receptionists have gone above and beyond when needed and have always been friendly on the phone even though we all know how busy they are. I have never once struggled for an appointment for me or my young son, even when things have cropped up later on the day.
I've seen many different GPs and all have been compassionate, caring and patient. I've always felt listened to and respected. The nurses are also very friendly. I think it's an excellent practice.
GP surgery review: chainbridge-medical-partnership
Title: Very friendly Doctors and Receptionist
Rating: 5 out of 5
Visited: October 2022
Everyone is very friendly and the receptionist do an excellent job. Although it’s always busy I’ve never had a problem getting an appointment maybe not with the doctors you want but at least it’s an appointment.
GP surgery review: chainbridge-medical-partnership
Title: Lovely Experience
Rating: 5 out of 5
Visited: June 2022
I don't normally attend the surgery but was very impressed when I had to contact the surgery.  Although it was very busy when I rang when I did get through the staff were very helpful and directed me to the best person to help with my problem.  Thank you for working through the hardest of circumstances and still having smiles on your faces.
GP surgery review: glenpark-medical-centre
Title: Disgusting - lack of duty of care
Rating: 1 out of 5
Visited: December 2023
My daughter was refused appointment slots for months (none available) and we had to use walk-in for treatment several times.  She ended up in A&E and even upon discharge from hospital, we are now having challenges getting Glenpark to issue a prescription for her life-threatening chronic illness.  Receptionist very rude and uninformed of why prescription is urgent/ no access to GP.
GP surgery review: glenpark-medical-centre
Title: Failed to provide care
Rating: 1 out of 5
Visited: November 2023
I asked for assessment for numerous developmental, physical and behavioural (mental health) concerns with my child.  I was told that he may be referred to a specialist, and then informed this wouldn't happen.  I have been on a waiting list for cyps assessment for c2years and my son's health is deteriorating (with a further wait list of years). We are no further forward and I have no route to get him assessed without GP recommendation.
GP surgery review: glenpark-medical-centre
Title: Fantastic team
Rating: 5 out of 5
Visited: May 2023
I rang the practice for my poorly son and was put on a GP on call list and the GP rang me back within the hour.  From the discussion the GP felt my son needed to be seen so we booked an appointment for the same day in the afternoon.  The GP was great and explained everything very well.  What a service, well done to the practice and thanks
GP surgery review: glenpark-medical-centre
Title: Uncaring
Rating: 1 out of 5
Visited: October 2022
I rang to get help for my son, the receptionist did not listen to my concerns. I spoke to a doctor who said that she would just agree with the previous diagnosis, even though since then the condition is worse and I told her that. I was made feel like I am overacting and am ‘be of those mums’. A little reassurance would have been the least care they could have given.
GP surgery review: glenpark-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: May 2022
Phoned at 7.15am, Dr phoned me at 10.30 with appointment time of 11.45am. I left home 11.30am, saw Dr and was home again at noon. 
Brilliant service, unlike what you hear in the media of other Drs practices.
GP surgery review: glenpark-medical-centre
Title: Great response to econsult
Rating: 5 out of 5
Visited: April 2022
Every time I have used the econsult facility I've had a really swift positive outcome.  The reception team are always friendly
GP surgery review: sunniside-surgery
Title: Excellent caring practise friendly and effective
Rating: 5 out of 5
Visited: December 2023
We are as a family and community in and around sunniside extremely lucky to have such an excellent practice, with a wonderful staff including receptionists, nurses and doctors. 
The practice is excellent in every way; their care, friendly, communication, waiting time, flexibility, professionalism and expertise.  Personally i have attended the practice recently and found the receptionists very kind and helpful, I saw the doctors which I am so grateful to their excellent care. I had blood taken by nurses and were excellent. Sunniside practice provides fast excellent effective care to the community. I work in the nhs and I hear people criticising their general practices all the time. our own experience is completely different, we consider ourselves extremely lucky for having sunniside surgery at our own door steps. what a brilliant staff, we are so proud of their excellent care. 
finally sunniside pharmacy and its staff are also excellent and friendly.
GP surgery review: sunniside-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: November 2023
I cannot begin to express my immense gratitude and admiration for the exemplary, always friendly and professional service extended by all medical and support staff of the Sunniside Surgery to myself and my family over many years and not least this current year for myself with a potentially serious condition being averted by being given a prompt appointment and speedy diagnosis requiring hospital intervention to cure. My heartfelt thanks to you all.
GP surgery review: sunniside-surgery
Title: The best practice
Rating: 5 out of 5
Visited: October 2023
Hands down the best practice I've ever been with. Every member of staff is so helpful and compassionate. They are so efficient too their systems "just work". I can always get help when I need it, and I know that behind the scenes they must be managing their admin and booking systems impeccably. I've had appointments with lots of the clinical staff here too and they are all wonderful.
GP surgery review: sunniside-surgery
Title: Outstanding
Rating: 5 out of 5
Visited: August 2023
The surgery provides an excellent, timely and efficient service. I feel the surgery really cares about the health and well being of patients. Overall, I am very pleased with the service.
GP surgery review: sunniside-surgery
Title: Fantastic Patient Service from all at Sunniside Surgery
Rating: 5 out of 5
Visited: August 2022
Every single interaction with any staff member at Sunniside is outstanding.  They have got to be the most accommodating, understanding and helpful staff team at any GP Surgery.  Today was however exceptional.  From the Receptionists who went out of their way to support me with an urgent appointment at very short notice, to the nurse who took my bloods twice in one day, to the courier who delivered my bloods to the QE, and the Senior Partner at the practice who rang me by 4:30pm that afternoon to discuss the results! I honestly cannot thank the team enough, their professionalism and support to patients should be used as an example of best practice throughout the region.  Amazing.
GP surgery review: sunniside-surgery
Title: Do anything for their patients
Rating: 5 out of 5
Visited: February 2022
This is hands down the best GP practice I've been a patient off

All of the staff I've met are stars, going the extra mile for their patients and making getting help easy.

I don't know how they do it as I know they are very busy. I think the culture here is lovely and feeds through to everything they do. 

Thank you so much
GP surgery review: whickham-cottage-medical-centre
Title: Felt listen to and understood
Rating: 5 out of 5
Visited: December 2023
Had to visit the practice on two occasions in the last two weeks 
The receptionists  on both occasions were really compassionate, listened to my concerns and gave me an appointment to see the Doctor on that day. 
Both GP’s I saw, one last week and one this week: really made me feel valued and listened to. They both came across as very caring  and kind and as a result I felt heard . Thank you for your advice and support it is really appreciated 
I returned to the practice today to have some bloods done and was greeted with a lovely smiling friendly nurse , a welcoming brightness when you’re struggling thank you 

A great service from each and everyone of you , thank you , I would highly recommend this practice to others
GP surgery review: whickham-cottage-medical-centre
Title: Poor Service
Rating: 1 out of 5
Visited: October 2023
I attended the surgery with a friend who has dementia...I dropped him at the door whilst I parked my car.. When I got into the practice I asked my friend If he had registered..He could not remember.. When I asked the reception I was informed that due to patient confidentiality she could not tell... When I explained the situation she would still not tell..I understand where she was coming from but is this not taking things to extreme... When I got my friend to attend to the issue I found out that he had not registered... Where does common sense come into play.. After he was seen today he was asked to pick up a urine sample bottle... There was no one on reception.. When she eventually came out she totally ignored the fact that three patients were waiting and she sat down at the computer. After some minutes she eventually look up and attended to my friend..No patient consideration whatsoever...
GP surgery review: whickham-cottage-medical-centre
Title: Great Experience
Rating: 5 out of 5
Visited: September 2023
Booked for a Covid jab easily through the receptionist for my wife and I and attended today. Reception were very friendly and passed us through to the waiting area. We were seen by the doctor quickly and once again was very friendly and explained all about the vaccine we were due to receive. The vaccination was completed with no problems and painless. All in all a very easy and efficient experience.
GP surgery review: whickham-cottage-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
I find the GPS and nurses I have dealt with approachable, willing to listen and sympathetic. I have found receptionists helpful and realise some of the problems practices face these days resulting in the difficulty in getting an appointment with a GP.
GP surgery review: whickham-cottage-medical-centre
Title: Really caring
Rating: 5 out of 5
Visited: July 2023
I have recently joined the practice and have already been seen twice for different problems which happened to be within the same week! Both drs were super kind and patient and I really appreciated their advice.
GP surgery review: whickham-cottage-medical-centre
Title: Covid jab
Rating: 5 out of 5
Visited: June 2023
Had my booster jab, every thing was done very professionally, the only thing  i found a problem was the parking, although there was a lovely lady doing her utmost to help everyone, I think the blaydon leisure centre would have been a lot easier with all the parking there is there, other than that everything great.
GP surgery review: whickham-cottage-medical-centre
Title: Covid vaccination
Rating: 4 out of 5
Visited: June 2023
Arrived (late) for scheduled appointment on 24/6/23. Queue was very well managed as was the order for vaccinations. Able to discuss reason for vaccination with professionals. 
 Dry well organised and friendly service.
GP surgery review: whickham-cottage-medical-centre
Title: Covid booster
Rating: 5 out of 5
Visited: June 2023
Arrived 10 mins earlier than appointment,  quite a queue waiting to go in, which I had I didn't have to wait in very long, more or less within 8 to 10 minutes I was having my vaccination,  every member of staff were very professional and polite,  all in all a good experience .
GP surgery review: whickham-cottage-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Appointment on time, very friendly but professional staff who took the time to listen to my concerns and problems. Solutions were discussed and agreed. Advice given.
GP surgery review: whickham-cottage-medical-centre
Title: Disappointing Visit
Rating: 3 out of 5
Visited: May 2023
Saw locum doctor regarding ongoing issue advised to make appointment for nurse to complete test, reception advised practice does not support required test,  given self test envelope with no instruction instrument to preform at home.
GP surgery review: chopwell-primary-healthcare-centre
Title: Good practice
Rating: 2 out of 5
Visited: December 2022
Leaving patients without any medication or not sending scripts over on time especially vulnerable patients like myself with no medication over the weekend because the doctors can't send the prescriptions to the pharmacy on time and i really need my medication because I am registered disabled and I have got mobility problems and I suffer from anxiety and depression and panic attacks it really needs to be taken care of
GP surgery review: chopwell-primary-healthcare-centre
Title: Excellent and caring surgery
Rating: 5 out of 5
Visited: June 2022
I have been a patient since 2007 and I can't praise them enough. From the reception staff who are always friendly and helpful, to the excellent nurses, healthcare assistant and GP's. I have always had very good care and prompt attention whenever I have needed it.
Thank you to the whole team...you're all superstars
GP surgery review: crawcrook-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: December 2023
I registered with this surgery in January 2023 when I moved to the area. 12 months later they still have not obtained my records from my previous G.P. This has resulted in lost information. I have contacted them on numerous occasions by email, phone and in been constfobbed off!
GP surgery review: crawcrook-medical-centre
Title: Great appointment time.
Rating: 4 out of 5
Visited: November 2023
Got an appointment at Rowlands Gill at 7.50am. I arrived early and I’d only just checked in when I was called through. The nurse was fantastic and efficient. I was done within 5 minutes. Having appointments at this time is great.
GP surgery review: crawcrook-medical-centre
Title: Smoothly ran covid booster drive
Rating: 5 out of 5
Visited: October 2023
Very well planned, smoothly ran covid booster drive.
Lovely staff.
Clean building.
Parking was almost an issue but due to people leaving so frequently we didnt have to wait mong for a space.
GP surgery review: crawcrook-medical-centre
Title: Great Service
Rating: 5 out of 5
Visited: October 2023
Arrived early for flu jab - thought I'd have a really long wait, but service was so efficient that I was leaving having had the jab, before my appointment time.
GP surgery review: crawcrook-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: October 2023
Came for my covid vaccination on Saturday and was offered my flu one at the same time which I accepted it was dealt with by extremely efficient staff and very pleasant staff as well it was dealt with very fast and efficiently
GP surgery review: crawcrook-medical-centre
Title: Efficient Clinic
Rating: 5 out of 5
Visited: October 2023
Very well organised Flu Vaccination Clinic.
All staff helpful, efficient and friendly.
One way system a good idea helps the clinic flow efficiently.
I haven’t had any problems with the vaccination.
GP surgery review: crawcrook-medical-centre
Title: COVID and flu vaccinations
Rating: 5 out of 5
Visited: October 2023
I had separate appointments for these vaccinations which I preferred. On both occasions the clinics were run efficiently and I was seen quickly. The practitioners put me at ease and I didn’t feel rushed even though the clinics were busy. I had to change the date of one appointment and that was dealt with by the reception staff.
GP surgery review: crawcrook-medical-centre
Title: Covid + Flu Injections
Rating: 5 out of 5
Visited: October 2023
After booking myself online for my covid and flu jabs which were meant to be on different weekends I arrived for my covid injection, the que was quite long so I thought this is going to be a while, but they were well organised, one way in then exit, also several nurses that did the injections, I'd heard different patients being asked if they'd want the Flu Jab at the same time, so I was pleased we had that choice, so that's what I did, so easy and very quick.
I just wish all appointments went so easy, we can never get through on the phone lines and this includes 3 doctors surgery's, can hardly ever get to see a doctor, things should be better, instead since covid things have gone to part, and need to sort themselves out, because it's patients that are suffering because of this constantly using covid as the reason.
GP surgery review: crawcrook-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: October 2023
took my wife for her flu jab yesterday mine wasn't booked but they fitted me in within a few minutes, very grateful saved another journey to the practice, thank you for being so acommodating .
GP surgery review: crawcrook-medical-centre
Title: Good experience
Rating: 4 out of 5
Visited: October 2023
Covid clinic was run with extreme efficiency. The reception staff and nurses couldn't be more highly rated. 
The only criticism would be lack of signage  as to which queue to join
GP surgery review: hollyhurst-medical-centre
Title: Poor response time
Rating: 1 out of 5
Visited: October 2023
A child with an infected fingernail that needs antibiotics.  Waited all day for a response, then too late to catch local chemist.  Not very efficient service for a small practice.
GP surgery review: oldwell-surgery
Title: Friendly Practice
Rating: 5 out of 5
Visited: December 2023
Your Review:  My telephone consultation with the GP was supportive and helpful. He listened to my concerns with empathy and I felt included in the decision making process.

Follow up text with additional lifestyle advice was a nice touch and much appreciated.
GP surgery review: oldwell-surgery
Title: Excellent GP Surgery
Rating: 5 out of 5
Visited: September 2022
Attended the surgery for routine BP check with practice nurse (AP).  Excellent nursing care and lovely rapport.

Receptionists friendly and attentive.  Waiting room very informative with good up-to-date informing and really liked the content shared on TV
GP surgery review: oldwell-surgery
Title: Worst practice I've known
Rating: 1 out of 5
Visited: August 2022
Can't get appointment even if you spend 3 morning in a row on hold for 45 minutes as 1 minute after opening your no 20 in the queue when you eventually speak to someone after 45 minutes get told again there's no appointments absolute joke then get told again to ring 111 tried to explain I would like to see my doctor as she is already dealing with health issue receptionist tells me I can have an appointment in 4 weeks time I don't need appointment in 4 weeks need to see doctor now again all receptionist can recommend is call 111 this should be investigated as what is point of having the surgery if you can't see a doctor
GP surgery review: oldwell-surgery
Title: Unhelpful telephone appointments
Rating: 1 out of 5
Visited: May 2022
It is virtually impossible to make a face to face appointment at the surgery. Telephone appointments with GP’s are not helpful and they seem to do anything they can to avoid having to see patients face to face. In my case, I spoke to 3 different doctors who were very little help and in the end, had to go to hospital for my illness. This is really concerning and I don’t see any valid reason for the surgery only offering telephone appointments when things have almost returned to normal post covid and when other doctors surgeries are seeing patients face to face.
GP surgery review: oldwell-surgery
Title: Not very accommodating for worried patients
Rating: 3 out of 5
Visited: January 2022
I am overdue my smear test and I am now having some worrying symptoms. I was told I am unable to get an appointment for it as the nurse doesn’t have a big enough appointment slot and there isn’t any opened up to book future appointments. I’m now at a loss on what to do.
GP surgery review: acklam-medical-centre
Title: Needs NHS intervention - terrible, terrible, terrible
Rating: 1 out of 5
Visited: January 2024
In all the time I've been registered with this practice it's been literally impossible to get through by phone. Econsult is ok but when the response is 'phone up and make an appointment', it's futile. I'm now on my 8th attempt to get through (not a trivial matter either) and have been on 'ring back' for well over 2 hours. Doesn't the Nhs monitor basic performance? I'm fully aware there are problems throughout the Nhs but friends and family at other practices can at least contact theirs. No wonder people are queing out the door at James Cook A & E.
GP surgery review: acklam-medical-centre
Title: Not acceptable steer clear
Rating: 1 out of 5
Visited: December 2023
Unable to get an appointment, cut off yesterday joined the queue at 8am in position 10 already…. Waited 50 minutes to then be cut off and not receive a call back. I did attempt to rejoin however was over 30 in the queue so was not able to wait for the likely hours of wait to attempt to get through again. Disgusting service this is not a one off occurrence phone lines are terrible and appointments are usually unavailable if you do get through.
GP surgery review: acklam-medical-centre
Title: Poor patient care
Rating: 1 out of 5
Visited: December 2023
I have been with this surgery for the best part of nearly 60 years, I know a lot has changed in this time, such as moving surgeries etc, but this is the worst I have ever known it. I haven't been able to get an appointment with a GP in over 3 years (since August 2020) and in that time I have suffered a stroke and recently had Hernia Surgery. Whenever I phone the surgery for an appointment or advice, I am always over 25 in the queue, whenever I receive a call back all the appointments are gone and this is usually by 10am. So it is back the next day to do it all over again, I know it is not the receptionists fault but they probably get the brunt of it which is unfair. Where is the duty of care to the patients. I know people say that all surgeries are the same but when I mention this to my friends they can't believe and state that they never have issues like this in their surgery, so something is not working in this Surgery. It is becoming so frustrating that you are expected to ring up every day to be told the same thing. The Surgery ask you to do an E-consult but they have now removed all online services.
GP surgery review: acklam-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
This practice is brilliant at getting you what you need quickly and amazing at patient care.  I am so lucky to be part of this practice. When working away I have struggled to get any help from 111 or any local centres and they still managed to support me when I wasn’t local. Outstanding service thank you so much.
GP surgery review: acklam-medical-centre
Title: Waiting times
Rating: 3 out of 5
Visited: September 2023
Hi I  after doing a econsult to get some advice about feeli g very tired all the time and when resting I find it hard to stay awake I a drive a forklift truck for my job I thought I would get some advice after my econsult I get a message saying I would not get a callback appointment for about three weeks this is absolutely ridiculous what's the point in econsult if you still have to wait nearly three weeks for a callback phoned the surgery to be told that it's not that urgent that's why I had to wait for nearly three weeks I have been with this surgery all my life I feel that this surgery does not care