janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lakeside-healthcare
Title: If there's anything urgent you will be seen promptly
Rating: 4 out of 5
Visited: November 2022
I was worried about a reoccurring area on my nose and sent a photo to the surgery I was seen promptly and the Dr reassured me that all was well However she told me to come back if things were reoccurring or I was concerned
GP surgery review: abbey-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
Excellent service start to finish. Got an appointment for my daughter to see nurse same day and receptions was friendly and polite and the nurse was thorough and informative. Well done Abbey !!!
GP surgery review: abbey-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: July 2022
I am really impressed by this surgery. I feel listened to with some on going issues around HRT and some other problems. Ladies of a certain age will be well aware that patient care around menopause is patchy at best. I am really glad to say that this surgery are part of the positive , caring, knowledgable approach that all surgery’s should provide. I can get a same day appointment most of the time and am often asjpked if I want face to face or a call. Well done to the staff.
GP surgery review: abbey-medical-practice
Title: Fantastic Nurse
Rating: 5 out of 5
Visited: July 2022
I have been seeing a nurse here since the end of Mat 2022 and I must say she is got to be the most empathetic, kind and professional nurse I have ever seen, her care has been outstanding. She has gone above any expectations I had in regards to helping me manage my illness. The world needs a few more nurses like her.
GP surgery review: abbey-medical-practice
Title: Somebody understands
Rating: 5 out of 5
Visited: July 2022
When I went into the surgery the GP welcomed me. When I explained my problem she understood instantly the physical and psychological effects I was experiencing. After an examination she explained I need a two week wait appointment to exclude or deal with any issues that may arise. At the end of the consultation I left reassured and happy that the doctor was doing all she could to help me rather than being anxious and worried about my situation.xx
GP surgery review: abbey-medical-practice
Title: Poor communication and Receptionist like doctors
Rating: 2 out of 5
Visited: June 2022
very bad communication by practice and seems like Receptionist like doctors as they decide for patient rather then doctors.  Rang for appointment and got appointment which ran 5o minutes late.  got some blood test which took 2+ week to get appointment.  once result came in no one rang as there were issue.  when we rang we were told Nurse/doctor will ring which did not happen for 2 weeks until keep chasing.  seems like there was an communication issue between nurse and doctors.  ask for some injections which normally 6 but doctor asked for 5 and once nurse asked we asked doctors to confirm.  Reception never rang back with doctors reply, when we rang back request was closed as doctor replied but we were not informed.  for 6 injections appointment it was nightmare to book as they were canceled once booked, rebooked with nurses that cannot do such injections and no cooperation from nurse or receptionist regarding results. Very bad experience as ringing every time over the 4 weeks meant 30 mins + hold, leaving notes for doctor then resolving them without contacting the patient. Very unhappy and very frustrated with the unhelpful various receptionist staff.
GP surgery review: abbey-medical-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: June 2022
This surgery has been brilliant throughout the pandemic and continues to provide such excellent services which includes not only doctors but nurses and administrative staff as well. My daughter 


is extremely unwell and it helps to know that the surgery is always there for her whenever she needs them. The reception staff are always polite and friendly and also reassuring when things are worrying in your own life. 
THank you Abbey medical practice for the wonderful service. Geraldine Hazley
GP surgery review: abbey-medical-practice
Title: Welcoming and efficient
Rating: 5 out of 5
Visited: May 2022
I’d thoroughly recommend this surgery to family and friends, even strangers in passing. 
For a long time I was a patient at another surgery which eventually closed down. My previous surgery doesn’t doesn’t compare to Abbey Medical. 
From calling to make an appointment, to having a call back and then seeing the GP face to face, the process is hassle free and staff actually spend time listening and don’t try rushing you off the phone. 
The practice itself feels clean and tidy and a safe environment to wait in. 
The online system is a great feature to find out results and I only wish I had registered a lot sooner.
GP surgery review: abbey-medical-practice
Title: Exceptional Practice
Rating: 5 out of 5
Visited: January 2022
I have been registered at abbey medical for a number of years now, along with my husband and two children. I have never had a problem getting an appointment and being seen for myself or my family. Today I visited for a F2F, unusual for me and I would just like to say how great the staff were. Reception were welcoming and kind, the doctor was supportive and professional. This practice and the staff I have encountered so far are outstanding. Thank you!
GP surgery review: southwell-medical-centre
Title: Caring surgery
Rating: 5 out of 5
Visited: May 2022
Just wish to say a big thank you.
From the receptionist to the duty Doctor to the GP and medical secretary. 
i felt listened to, care for and treatment professionally. Well done SMC
GP surgery review: southwell-medical-centre
Title: Amazing staff
Rating: 5 out of 5
Visited: May 2022
Today I waited in line at 8am to get an appointment, I think I was about patient no 4. In front of me were frustrated people some elderly who were less than appreciative of the job of the lady on reception and gave her a relatively hard time. When I got to the front of the line she gave me a bright smile and dealt with my request. I had difficulty hearing her because of the near riot that was going on amongst the patients behind me in the line in reception. I’m feeling that the woman deserves an award for coming to work every day to face this, let alone with a smile. Times have changed and we all know that it isn’t easy to get an appointment but not because of any lack of dedication from the staff at this practice, doctors, nurses, secretaries , pharmacists and reception staff have all at various times not just been extremely friendly and professional but have gone out of their way to help my mother and myself for which I’m grateful.
GP surgery review: southwell-medical-centre
Title: Excellent Service All Round
Rating: 5 out of 5
Visited: May 2022
Over the past 3 years I have needed to use the Southwell Medical Centre quite frequently due to ongoing and complex health issues.  On every occasion I have been treated promptly, professionally and with care. Every aspect of my care has been excellent, from the GP's, Nurses, Pharmacists and Reception Staff.  In these difficult times for an underfunded and understaffed NHS they are doing a fantastic job with limited resources.  Yes, the appointment booking system can be frustrating but, with a little patience and understanding it's not impossible to use.   Thanks to all of you at Southwell Medical Centre for all your efforts and care.
GP surgery review: southwell-medical-centre
Title: Fabulous Surgery in Every Respect
Rating: 5 out of 5
Visited: May 2022
Reception staff, Health Care Workers, Nurses, Doctors and not forgetting the Pharmacy staff in the Dispensary, all give outstanding service, in a professional yet compassionate manner.
 I cannot rate my GP highly enough!  He’s very approachable and extremely thorough. 
Everyone at the surgery does an amazing job. Sadly I’ve sat in the waiting room and witnessed the appalling and unjustified way some people speak to the Reception staff.  
I’m so pleased and relieved that we have such a fabulous surgery. As a patient for over 15 years, I would have no hesitation in recommending Southwell Medical Centre.
GP surgery review: southwell-medical-centre
Title: What has happened to this practice?
Rating: 1 out of 5
Visited: April 2022
As far as I know, we are out of the pandemic now. Yet this practice still continues to hide behind covid like it is some excuse for the poor management.

I have complex health needs yet I can't book an appointment. I called late afternoon when they are not busy to make a routine appointment. I was told I would have to ring at 8am tomorrow (at their busiest time) to try and make an appointment for 2 weeks when the new appointments are released. I don't need a same day emergency appointment but I need to speak to a GP within a few days. 

I was then told I could turn up at 8am in the morning to try and make said appointment! What a waste of time. I really don't know what has happened here but the service has deteriorated terribly. Perhaps it is a combination of the new practice manager and covid-19. Gone are the appointments available within 7 days. Gone is the ability to book your own appointment online. Gone is the chance to actually see a GP face to face. And gone is the dignity to keep your business personal as the receptionists are now apparently qualified to triage before accepting you for an appointment.

I have been left effectively taking meds I shouldn't be taking and  other issues undiagnosed and ignored until they have been picked up by the hospital. I have been directed to 'nurses' and 'pharmacists' to sort out urgent problems with my medication only to be told they "can't prescribe anything different, I need to see a doctor!"

Enough is enough. People need to start voting with their feet and moving elsewhere. This surgery has seriously gone to the dogs and needs new and effective management immediately.
GP surgery review: southwell-medical-centre
Title: Poor attitude/service from reception staff
Rating: 1 out of 5
Visited: April 2022
Customer service and attitude from reception staff at this practice is appalling. I have never been spoken to in such a undermining and patronising manor, as well as simply rude. There is a sign in the practice which states the importance of patients not being abusive to reception staff, however I find it that it is in fact the reception staff which have an attitude problem and lead to patients becoming understandably frustrated. 
Nothing is straight forward at the practice - appointments bookings, prescriptions etc.
Seriously considering moving to another GP surgery.
GP surgery review: southwell-medical-centre
Title: Southwell Medical Centre
Rating: 5 out of 5
Visited: March 2022
I have been with SMC for nearly 30 years. Lucky enough to rarely need a Doctor, but when I have, my experience has never been anything less that outstanding. The staff are excellent and Medical team attentive, understanding and timely. Even during the stress of the pandemic, the service was exemplary. 
Thank you, and well done Guys!
GP surgery review: southwell-medical-centre
Title: Fabulous service & care
Rating: 5 out of 5
Visited: February 2022
I called in the morning & was initially worried as it said I was no. 27 in the queue. However my call was answered and I received a call back from the Dr within 30 minutes. Proposed course of treatment was quickly sorted. Friendly and professional. I was also able to book an appointment for the following week. Thank you to all the staff working hard as there are clearly lots of sick people at the moment who all want your time.
GP surgery review: newgate-medical-group
Title: Disappointed, an understatement!
Rating: 1 out of 5
Visited: November 2022
14 days post-op for breast cancer, unable to drive.  Concerned I have a chest infection requiring antibiotics.  Rang, kept waiting ages to be told no appoints left, nor emergency, nor phone consultations.  Told to ring at 8am, which is what I did today!! Suggested I call 111, they told me they would try to get my surgery to respond!! No further on.  Have you any idea how hard it is to cough with 2 post-op breasts?? I have only managed to see a doctor face to fact once in 3 years.  No med checks or anything, it's ridiculous.
GP surgery review: newgate-medical-group
Title: getting better
Rating: 4 out of 5
Visited: October 2022
i unfortunatley have to go to the surgery quite often ,but i have noticed that the telephone manner of the receptionists has improved and they seem more helpful than before ,you may get the odd one that isnt polite , but overall continue to be kind and understanding of the patients needs. but there is the telephone problem your just unable to get through
GP surgery review: newgate-medical-group
Title: Disappointing  service
Rating: 3 out of 5
Visited: September 2022
I telephone today for gp appointment  total 49 minutes to actually speak with someone who was very kind and understanding I was told no longer able to pre book a gp appointment due to staff shortages as they have lost staff ,with the amount of properties being build and people coming to live in Worksop it is time the authorities realise more gp surgeries and gp are needed before we lose all gps it is really a disgusting state of affairs not only for patients but for gps and their staff I have been a patient at this practice for over 50 years and have never experienced anything like this before I know Covid has made things difficult but this goverment needs to help to sort the NHS  with extra finance  to help recruit suitable staff 2 gp surgeries in town is insufficient I really feel for the elderly  or people with chronic and terminal illnesses who would struggle with the current situation .
GP surgery review: newgate-medical-group
Title: understanding and caring
Rating: 5 out of 5
Visited: July 2022
appointment with Gp who listened to my concerns and advised. i have always found this practice to be supportive and its staff are professional
GP surgery review: newgate-medical-group
Title: Great practice
Rating: 4 out of 5
Visited: July 2022
Phone service isnt the best , have to result to physically coming because of this missed any avalible appoitments that were avalible , was rining from 8am until 10am multiple calls not answerd
GP surgery review: newgate-medical-group
Title: Always been good with me I must say.
Rating: 5 out of 5
Visited: July 2022
Seen doctor to day he was great very understanding very methodical.got my things sorted in no time .love to see him any time great to talk to and that what more would one want 10 out of 10.
GP surgery review: newgate-medical-group
Title: Great practice
Rating: 4 out of 5
Visited: July 2022
Fruendly staff and appointment on time and all medical queries answered in a polite and professional way.
GP surgery review: newgate-medical-group
Title: So difficult to contact
Rating: 2 out of 5
Visited: May 2022
Rang am 3rd May twice. On both occasions remote answering service told me there were too many already waiting and cancelled the call. 
Rang again, was put in a queue 20th in line, had to abandon the call as I didn’t have the time.
Rang again just after lunch, same day, put in a queue 18th in line. Was finally answered just after a full hour of waiting. Not acceptable, either too many patients or too few staff. Needs sorting.
GP surgery review: newgate-medical-group
Title: Appointment
Rating: 2 out of 5
Visited: May 2022
Tryed three times last week to book an appointment well before 9 am always get the same answers noappointments available even when you try to book on line there is none available so what is the point with that it's basically got really bad compared to what it use to be years ago I wouldn't recommend to anyone
GP surgery review: newgate-medical-group
Title: So Frustrating
Rating: 2 out of 5
Visited: April 2022
Trying to arrange an appointment or even requesting medication is such a frustrating process. The telephone system takes you along a route and then cuts you off without progress.
I for one have had enough and I intend to try to register with another practice.
I wish that all GP's were private and then at least the one who don't provide the service would soon go out of business!!
GP surgery review: hartshill-medical-centre
Title: Friendly yet professional practice
Rating: 5 out of 5
Visited: August 2022
Upon attending this surgery, I was greeted by receptionists happy to help with my queries, despite the fact that I had left little time to spare on return of results (due to family health problems). The doctor and nurse who then treated me were very friendly and reassuring throughout treatment. I feel very happy with how informative, although reassuring and professional they were throughout.  Thanks again to all
GP surgery review: hartshill-medical-centre
Title: Excellent GP Practice
Rating: 5 out of 5
Visited: August 2022
I recently moved to this surgery and have needed to contact them unexpectedly several times over recent months.  The reception staff have been extremely helpful and supportive and the Drs I have seen have been brilliant.
GP surgery review: hartshill-medical-centre
Title: Phenomenal GP Practice
Rating: 5 out of 5
Visited: August 2022
A GP surgery with integrity and efficiency. I rarely go to the GP however, whenever I need an appointment, I get one immediately. Hartshill Surgery has shown my children care and they have spared no expense in treatment and medical investigations.

The receptionists are incredibly polite and helpful. Relaxed, friendly atmosphere. 

I have been a patient with this Practice for over 45 years (only leaving when I moved from the area). I feel incredibly fortunate to be a patient here.
GP surgery review: hartshill-medical-centre
Title: Good vibe
Rating: 5 out of 5
Visited: August 2022
Very clean reception pleasant receptionist. Professional Doctor car park great and chemist very efficient so all good
GP surgery review: hartshill-medical-centre
Title: Great care
Rating: 5 out of 5
Visited: July 2022
Always an excellent Surgery. Helpful and professional. Reception staff are always attentive and try to find solutions. Over the years the medical staff have been consistently professional and caring.
GP surgery review: hartshill-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2022
This is an excellent medical centre. The GP we saw today is the best we have ever seen - a friendly yet professional manner, helpful, good clear explanations, thorough and knowledgeable. It is a while since we have thoroughly trusted a medical professional but this is someone who we definitely trust.
GP surgery review: hartshill-medical-centre
Title: Efficient practice & welcoming staff
Rating: 5 out of 5
Visited: June 2022
I attended for a coil fitting. The doctor & nurse who attended to me were very friendly & explained the procedure to me clearly. Choosing which musical to listen to during the procedure was an amusing bonus which was a good distraction.
GP surgery review: hartshill-medical-centre
Title: Caring
Rating: 5 out of 5
Visited: May 2022
A caring, professional, understanding practice who listen and respond to the individual needs of the patient. I have visited with quite different needs and have been met with kindness and understanding, and my dignity intact.
GP surgery review: hartshill-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: May 2022
I have always found the Dr’s & staff at Hartshill medical Centre  to be extremely caring , considerate & professional.
GP surgery review: hartshill-medical-centre
Title: Great
Rating: 5 out of 5
Visited: April 2022
The doctor and nurse put me at ease with m coil Change and were very efficient.  I want in and out very quickly and everything was explained thoroughly.
GP surgery review: the-westgate-practice
Title: Covid jabs
Rating: 3 out of 5
Visited: September 2022
I brought my elderly parents to have their covid and flu jabs on Saturday. Firstly a huge thank you to all the staff that continue to work hard to provide this service. My feedback relates more to the administration and organisation of the service. 
This is being rolled out in order of vulnerability so the nature of these clinics and the Lichfield demographic is the majority of people are attending on Saturday were elderly.  Instructions to complete form in advance advertised on your FB page is not reaching your target audience. Nor is sending text messages as again most (not all) may have added the phone number during lockdown as a necessity and don’t have the facility to open and print forms. Luckily I had done this for my parents but saw so many people arriving who were confused, didn’t have all the information with them to complete the form etc
Secondly the ‘one way’ system was unnecessary and particularly unhelpful for frail people and those with disabilities. I was directed down a narrow corridor with my dad in a wheelchair and my hobbling mum. Having to negotiate small narrow doorways. Once outside I pushed him round to the staff car park where we had parked (as advised) to find a large step and no ramp access to the car park. 
Instead of using a staff member to stand on the door giving out cards to ask for feedback she would have been better utilised giving directions to people. Or even better send wheelchairs back through the main entrance via the accessible door. The covid risk is extremely low just passing people in the entrance this really made no sense.

Again thank you to the staff who worked on their Saturdays to do this but I really feel Westgate are losing some common sense in their organisation, particularly for their elderly patients.
GP surgery review: the-westgate-practice
Title: Great practice
Rating: 1 out of 5
Visited: September 2022
Went for my flu and covid jabs and it was very well organised.I was in on time and soon both jabs done. Cannot fault the set up at all and would recommend it to anybody .
GP surgery review: the-westgate-practice
Title: Great practice, poor appointments
Rating: 4 out of 5
Visited: September 2022
Very good at organizing Flu / Covid jabs, but since the pandemic the appointments system is almost unworkable. Only permitting "appointments on the day" is a ridiculous way to work especially as the phone lines get jammed. Online appointments that are offered at 7pm are too few (3 the last time I looked) and only seem to be with junior or unknown doctors.
They need to get back to patients being able to see their own doctor and booking appointments at least a week in advance.

this is a shame because once you do get to see a doctor the service is  good.
GP surgery review: the-westgate-practice
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
Recently, I had my Asthma review. The Asthma Nurse was friendly, professional, informative, reassuring & helpful. 
Because I raised another question regarding my health she ensured & secured a call back from the Doctor. As stated, the GP phoned me & the issue was resolved & promptly addressed with a ressurance to say that I was not wasting NHS time or resources. A prescription sent urgently for collection the same day.
I cannot fault the excellent service I received which was shown to go above & beyond my expectation from all concerned & I thank them for their continued support.
GP surgery review: the-westgate-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2022
I visited this practice yesterday (Sunday 24th September) for my covid and flu jabs, they are so organised and friendly plus with a long queue I was sorted and out in 10 minutes. Always the same here as I visit a lot, lovely place and lovely staff, Thank you.
GP surgery review: the-westgate-practice
Title: Vaccination
Rating: 4 out of 5
Visited: September 2022
Offered vaccination for COVID and flu. Efficient processing of patients. No delays . Done with consideration for patients.
GP surgery review: the-westgate-practice
Title: Covid/flu vaccination
Rating: 5 out of 5
Visited: September 2022
Excellent service. 
We were on time and there was no waiting. The staff were courteous and efficient. The whole experience was without any problems and organisation was very well done.