janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: crown-medical-practice
Title: Caring and accommodating
Rating: 5 out of 5
Visited: March 2023
I had to see the practice nurse for an ear problem . She went over and above to get me the treatment I needed. Very happy with the service at the Crown.
GP surgery review: crown-medical-practice
Title: Great Nurse
Rating: 4 out of 5
Visited: March 2023
Nurse practitioner I saw last week was very understanding, listened and achieved more in that appointment than I was expecting. Gave me a follow up call as she said she would too!
Well done, I hope all staff can follow her lead.
GP surgery review: crown-medical-practice
Title: Fabulous nurse service
Rating: 5 out of 5
Visited: February 2023
I recently had an appointment with the practice nurse. She looked at a small growth I had near my neck. Immediately she referred me to have my growth looked at by a dermatologist . I later saw a surgeon who sent a sample for a biopsy. I had the result on Wednesday. I had bowens disease. I wish to thank all the team I saw for their professionalism, especially the nurse. I really appreciate all you did for me x
GP surgery review: crown-medical-practice
Title: Wonderful practice nurses
Rating: 4 out of 5
Visited: January 2023
Recently had experiences with 2 of the practice nurses here,  they were both very understanding,  helpful and efficient, restored my faith in the practice
GP surgery review: dr-khare's-surgery
Title: Terrible reception
Rating: 1 out of 5
Visited: February 2023
Put order for prescription on a Tuesday and it was forgotten about so called on Friday morning and they said they would get it to the doctor to sign . Then I called back to make sure it was done at 16.30 on that Friday for the reception to say it hadn’t been handed to the doctor and didn’t no how it was missed . Shocking service. No care or attention
GP surgery review: dr-khare's-surgery
Title: Good practice
Rating: 5 out of 5
Visited: April 2022
This practice including doctors and staff have been excellent in looking after my father I would recommend this practice If you are looking for new doctors practice
GP surgery review: dr-khare's-surgery
Title: Quick and efficient surgery
Rating: 5 out of 5
Visited: January 2022
I had a telephone consult which led to a GP appointment 2 days later, caring and professional staff. I had two medical issues the first treated and followed up by GP team. Second issue I was referred to and attended a dermatology clinic within the following two weeks. Excellent NHS/GP service.
GP surgery review: heathview-medical-practice
Title: Great Patient Care
Rating: 5 out of 5
Visited: December 2023
I am so pleased to begin look after from this practice. Have received  the best care, good treatment plan in place ,very fast and clear.
GP surgery review: heathview-medical-practice
Title: 2 star rating, I can see why !
Rating: 1 out of 5
Visited: October 2023
The worst doctors I have ever dealt with. 
Vile front desk workers 
No help what so ever 
The most frustrating process ever, you would have thought a manager would review the reviews and change something. Doesn’t surprise me that they don’t
GP surgery review: heathview-medical-practice
Title: Impossible!, needs a formal investigation..
Rating: 1 out of 5
Visited: October 2023
You call for an appointment, told they have none and told to call back daily.  You cannot book in advance only on the day.   We have been trying for over 2 weeks to book an appointment but constantly told that they dont have any.  When asked why, we are told they are up to capacity yet the receptionist confirmed that they are still taking on new patients which goes against what they are saying.
This medical practice needs an investigation into the way they are dealing with existing patients.  They have multiple sites some of which are closed due to lack of electricity and phone lines constantly down.  How is this fair on patients needed medical attention??
GP surgery review: heathview-medical-practice
Title: The worst GP I’ve dealt with
Rating: 1 out of 5
Visited: October 2023
Rude receptionist. 
Never and I repeat, never answer the phones. 
Days on end I have phoned, 30-40-50 mins on hold. 
Lazy not willing to help. 
Can honestly say I’ve never dealt with a worse GP.
GP surgery review: heathview-medical-practice
Title: Great Doctor
Rating: 4 out of 5
Visited: September 2023
The doctor i came to see took the time to listen to me,and discuss changes that could be made  to improve my well being.The changes are working and i feel better than i have for the past 2 1/2 years.I would recomend him to everybody,and i hope he stays at the practice.
GP surgery review: heathview-medical-practice
Title: Great Doctor
Rating: 4 out of 5
Visited: August 2023
Had a medicine review with the doctor today and it was extremely thorough which is something I probably couldn't say before. Really went in depth and out of his way to help and advise. Excellent appointment
GP surgery review: heathview-medical-practice
Title: Great face to face care
Rating: 4 out of 5
Visited: June 2023
I have had a few negative experiences over the past couple years from the physicians at Heathview in Wilnecote, who didn’t seem to know what they were doing and I preferred seeing a GP. However, my son saw a physician last week and had a thorough examination, diagnosis & referral. A very pleasant experience from the physician who had great knowledge and experience.
GP surgery review: heathview-medical-practice
Title: Always had great care
Rating: 5 out of 5
Visited: June 2023
From the receptionist to the doctors always been treated with respect and listened to. Very good treatment and very thorough.
GP surgery review: heathview-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
I want to thank the lovely receptionists for their kindness, they made me feel at ease. 
I also want to praise the young lady that I had my appointment with. She was so thorough and made feel at ease during my consultation and thank you to the doctor who also put me at ease
GP surgery review: heathview-medical-practice
Title: Waiting over a month for a prescription
Rating: 3 out of 5
Visited: June 2023
I was copied in on a letter dated 29th June to be put on medication… every time I call it takes 30-40 minutes to get through even when supposedly 2nd or 3rd in the queue? Everytime I’ve been told the prescription will be processed that day… but it isn’t, Easons have even chased it and got the same response.  Now reception have told me to email prescriptions because they can’t help. 7 weeks on from the date of the hospital letter and still no pills… no wonder you can never get through on the phones if this is the level of service on offer.
GP surgery review: hollies-practice
Title: Statins
Rating: 4 out of 5
Visited: August 2023
I believe there is a shortage of 20mg statins. A fortnight ago my wife and I received 10mg statins and were told to take two each day. Of course these only lasted a fortnight and we expected the same quantity a fortnight later. None have materialised. Can I ask who is managing this situation.
GP surgery review: hollies-practice
Title: Blood test.
Rating: 1 out of 5
Visited: January 2023
I have regular 3 monthly blood tests due to medication I take. Since a certain member of staff left the treatment room I'm having continues problems with the nurses taking my blood. I probably expect a couple of failed attempts, which is frequently happening with me but not 7. Yes 7!! Three different nurses took 7 attempts. It was suggested at one point that I'd have to rebook but as I pointed out what would change? It would still be the same nurses trying to take my blood! Finally the seventh attempt was successful in the back of my hand which I try to avoid as this I find painful. I'm now left with bruising on both arms and the back of my hand. Surely this is unacceptable and if I'm honest incompetent! Why doesn't the practice have a trained phlebotomist? What's the success rate of the nurses being able to take a blood test first time, or maybe second? This cannot continue with me. Is there a GP in the practice that are successful in taking blood? No wonder my blood pressure was raised at my appointment. Something has to change for me as like I said this cannot continue. I await a response with a solution please. Many thanks. Karen Pegg.
GP surgery review: hollies-practice
Title: Friendly service throughout
Rating: 5 out of 5
Visited: June 2022
From filling in an online form about my sons cough, I was soon contacted and an appointment was made for him. The receptionist was very friendly. 
Couldn't fault the doctor. She was very calm and patient with my 2 year old and put my mind at ease.
Would definitely recommend the surgery.
GP surgery review: laurel-house-surgery
Title: Appalling.
Rating: 1 out of 5
Visited: December 2023
This practice was so bad I left and joined another. The difference is refreshing. However the problems did not stop there. Having notified Laurel House of my change they failed (for 4 1/2 month) to notify the NHS National Records Office. This meant all copies of letters, generated by hospitals, did not get sent to my present GP practice. This kept them 'out of the loop' regarding my treatments. 
Don't join this practice as I feel it is unfit for purpose.
GP surgery review: laurel-house-surgery
Title: Listening practice
Rating: 5 out of 5
Visited: September 2023
There was an ongoing family issue which has been resolved because the practice took the time to listen and understand and action.  The staff are always very friendly and the practice will do everything to support you.
GP surgery review: laurel-house-surgery
Title: Nursing team warm and reassuring
Rating: 4 out of 5
Visited: March 2023
I attended for a cervical screening test.
The Nursing Manager, who completed my test was warm, personable and reassuring. 

She made what can be an awkward and unpleasant test quick and easy and I felt safe and comfortable.
GP surgery review: laurel-house-surgery
Title: compassion itself
Rating: 5 out of 5
Visited: March 2023
This surgery, where I am a patient, agreed to look after my close relative for end of life care at my address. I felt we were so supported by the GP practice during this incredibly stressful and emotionally challenging time as a family. The reception team were so compassionate when I reached out for help with the process or with accessing medical input for symptom control. The doctors and physician assistant were kind and I felt confident that we were in good hands.
GP surgery review: laurel-house-surgery
Title: Excellent Staff
Rating: 5 out of 5
Visited: January 2023
As a new patient to this practice and having had an accident which could  be serious, all the staff from receptionists through to the physician associate couldn't have been more helpful even though this is still ongoing I have confidence in this practice and staff
GP surgery review: laurel-house-surgery
Title: Still difficult to get an appt, even for urgent problems...
Rating: 4 out of 5
Visited: December 2022
As above, but I finally managed (with the assistance of a very pro-active senior member of the Reception staff. Thank you!) to get a phone call from a Dr - then an immediate appt with her - for my wife who was in great discomfort.  
The Dr was very helpful and kind - confirming that the problem was unlikely to be related to her existing cancers - and giving her the much-needed antibiotics, along with a follow-up appt to check that all was well.  (It was, thankfully, as this was just before Xmas.)

I have also just had very positive interactions with both the practice pharmacist and then another female Dr, who was very proactive and helpful. 

I get the feeling that, having gone through a bad patch, Laurel House has some new staff who are trying hard to improve their service to patients.  
Long may this last!
GP surgery review: laurel-house-surgery
Title: Impossible to make an appointment
Rating: 1 out of 5
Visited: November 2022
I am a working mother and at the time you are supposed to call for an appointment I am taking the kids and then off to work.  I attempted to pop in to make an appointment for the future - this was not an option.  I emailed complaining being told I can make an appointment over the internet or email - not possible.  If you actually want a good service do not register with this doctors!!
GP surgery review: laurel-house-surgery
Title: Impossible to see a doctor
Rating: 1 out of 5
Visited: November 2022
I’ve been trying to see a doctor since August this year. Now 3 months later, I still cannot see my GP. Anytime I call for appointment I needed to stay and listen to a recording for about 3 minutest to then be told that all lines are busy call again later. Why does it need to be so difficult to see your GP?
GP surgery review: laurel-house-surgery
Title: Facebook, messenger
Rating: 4 out of 5
Visited: October 2022
Was impressed how quick a response I had from a query on Facebook , concerning flu jabs  and covid jabs, the lady replying was very efficient, sorted my query out no problems. So pleased that there are more ways to contact the surgery ,other than telephoning , which is very frustrating , no stress . Have used the website previously too , brilliant responses every time . Thank you
GP surgery review: the-aldergate-med.pract.
Title: Improved service
Rating: 5 out of 5
Visited: October 2023
I really like the new on line service of messaging which type of appointment you need.  I received a reply the next morning with a choice of appointments for the day after.  When attending for my appointment, I checked in on the screen and it told me exactly where to go within the surgery.  It was a really positive experience.
GP surgery review: the-aldergate-med.pract.
Title: Awful practice and receptionist
Rating: 1 out of 5
Visited: September 2023
Called 111 and they told me I needed a call from a doctor minimum and to call Aldergate as they had sent a message to them stating the reasons and assessment details. Called Algergate and was told a no no no way could I have either a physical or telephone appointment.
Called 111 back to tell them what had happened and the lady said she had managed to book a telephone appointment direct with Aldergate and a doctor would call today. I confirmed my number and waited. Having sat all day in agony with a back problem I called Aldergate at 4.45 to see if someone was going to call. Apparently a doctor tried me in the morning but couldn't get through. 
When I ask what number they tried me on the receptionist told me a mobile that hadn't been my number for 8 years despite informing Aldergate on my previous visit of my current number.  They had no record of the number I repeated to 111 earlier.
GP clinics are in the news quite often for slow responses and difficulty with appointments. 
It really doesn't help when ineptitude and stupidity is combined with an already dreadful patient service.
Thanks Aldergate. I'll hobble to A&E and sit in agony for 6 hours. So glad I'm a life long tax payer.
GP surgery review: the-aldergate-med.pract.
Title: Very efficient
Rating: 5 out of 5
Visited: September 2023
Joined this practice within the past year. What a refreshing difference from our long time poor service at a surgery not far away. I was informed the change over would take up to a month. 22 hours later i was informed i was now a patient, Wow. The staff are approachable, efficient in sorting issues, and on the ball with routine checkups.  Superb service by friendly, informed and efficient staff. They should be held up as a 'Best practice surgery' in my opinion. So glad I moved here.
GP surgery review: the-aldergate-med.pract.
Title: Patient participation group
Rating: 4 out of 5
Visited: July 2023
In October I believe of 2022 I had asked about the patient participation group and was told that there had been a increase in people mentioning the patient participation group and since that point ......... #Nothing
Is anything happening?
GP surgery review: the-aldergate-med.pract.
Title: Your’re better off with crystals and incense!
Rating: 1 out of 5
Visited: April 2023
Impossible to get an appointment even though the practice is advertising for new patients to sign up when it’s obvious they can’t cope with the patient list they have. Massively understaffed both in terms of GP’s and support staff, 18 phone calls to actually get on the phone waiting list by which time all emergency appointments are gone! Serious changes need to be made at this practice before patient safety is compromised.
GP surgery review: the-aldergate-med.pract.
Title: Truly Awful
Rating: 1 out of 5
Visited: November 2022
After being a patient for 50 plus years , I received the following badly worded , extremely unhelpful and unfriendly message from the surgery.

“It has come to our attention that you have now moved out of  our Practice area, therefore you will need to register with a new GP nearer to yourself within the next 14 days as your records will need to be sent back to the Health Authority.”

Thanks, 

The Aldergate Med. Pract.

Where’s the signposting , consideration of the persons needs or any humanity , shocking , glad to be moving on.
GP surgery review: the-aldergate-med.pract.
Title: Time really doesn't apply to all patients
Rating: 1 out of 5
Visited: October 2022
I had cause to contact via phone regarding prescription and this is what I was subjected to!
15.38 I called. After 11 minutes and 30 seconds I was told that I was number 5 on the waiting list, after a further 8.5 minutes I became 4th on list, a further 2 minutes I became 3rd on the list, after a further 16 minutes I moved on to number 1 on the list, another 1 minute 10 seconds my call was answered by a very helpful receptionist. 
What was the greatest thing to cope with was being repeatedly (every 30 seconds) screeched at by a taped recording which went from shrill to inaudible advising me that my call was "very important"
Total telephone call lasted a wholly unacceptable 46 minutes.
Whilst appreciating the difficult times we are living through the practice, in my opinion, needs to look at it's patients who are, after all, the people who need proper consideration, especially the elderly who find the restrictions they are being subjected to totally bemusing!
GP surgery review: the-aldergate-med.pract.
Title: Not happy
Rating: 2 out of 5
Visited: October 2022
Called for 3 wks no appointments . Hardly any drs in surgery these days , All appointments are on the day that’s a joke . By 8.15 they have all gone . So if your lucky to get one Bonus ! Amazing get texts for flu jabs covid jabs ect ect got appointments for them bonus that makes money !!!
The worlds gone mad things need to change
GP surgery review: the-aldergate-med.pract.
Title: Patient Participation Group
Rating: 3 out of 5
Visited: September 2022
I have read  the  reviews  of patients who leave reviews and  1 question springs to mind  . The  Patient Participation Group Does it exist? I  ask as  I joined it in 2020  and  we never had  1 meeting  and  I think that  patients need a voice as right now  were not being heard.
GP surgery review: the-aldergate-med.pract.
Title: Time to get appointments put back on line
Rating: 2 out of 5
Visited: July 2022
Other practices offer prebookable appointments up to four weeks ahead Online !! .  Why can’t Aldergate return to offering the same.  The website is extremely restricted.  Can’t be used when practice shut - why not when others open 24/7 safely !   The practice should put appointments on line - it is time to give us better access .  It surely would free up telephone lines for urgent appointments . Also I know the reason people prefer to stay anonymous is because of fear that obtaining appointments would become even more difficult.  Does anybody who monitors the reviews act on anything that is suggested rather than just send a standardised response and could they look at other practices to see how they are run online and use their best ideas.
GP surgery review: the-peel-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
Been at this practice nearly a year,cannot believe how kind and helpful everybody is.keep up the good work you are all doing.Would recommend to any member of my family living in Tamworth.
GP surgery review: the-peel-medical-practice
Title: Always get the help needed
Rating: 5 out of 5
Visited: July 2023
Very satisfied with level of care at the practice, from reception , to receiving triage calls to being directed to the appropriate personnel to be seen by.
GP surgery review: the-peel-medical-practice
Title: Good practice
Rating: 5 out of 5
Visited: June 2023
Two appointments eg other side of weekend blood test and follow up

Initial online question followed up by call back - system seems to work well in this instance
GP surgery review: the-peel-medical-practice
Title: The Peel Practice
Rating: 5 out of 5
Visited: May 2023
Clinicians at the practice are reassuring, professional and efficient.  They explain the treatment that they recommend.  Well done to all of The Peel Medical Practice staff.
GP surgery review: the-peel-medical-practice
Title: Excellent Practise
Rating: 5 out of 5
Visited: May 2023
I have been seen by a Doctor over the past 2 weeks who has been knowledgable, kind & courteous. I think that he would be an asset to the Medical staff
GP surgery review: the-peel-medical-practice
Title: New Patient
Rating: 5 out of 5
Visited: May 2023
Recently joined Peel Practice and today had a telephone conversation with the clinical pharmacist, who was able to answer all my questions in a very caring and knowledgeable way. Previous surgery did not have this facility which is a real asset to this practice.
GP surgery review: the-peel-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
Peel medical practice has been consistently good when requiring appointments for my children. Always seen on the same day if needed and the nurse practitioner is friendly, helpful and knowledgeable. On a recent visit my son’s croup was cured by the next day. We always know we’re in good hands.
GP surgery review: the-peel-medical-practice
Title: Excellent practice nurse care
Rating: 5 out of 5
Visited: April 2023
This was my first appointment with the practice nurse at the surgery and I was totally impressed with the gentleness, care and communication provided.
GP surgery review: the-peel-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
Receptionist, Dr's, practice nurse etc have all treated me with respect and been extremely helpful and supportive getting me through my recent illness. I really feel that I have been listened to which has helped me over this last few weeks. The service has been hassle free which is what you want when you are feeling poorly. Thank you all you have been amazing.
GP surgery review: the-peel-medical-practice
Title: Super Practice
Rating: 5 out of 5
Visited: March 2023
Post-Pandemic, the Practice seems to be nearly ‘back to normal’. Fast, friendly, professional people who are easy to deal with and respond positively to enquiries. I am very happy with my practice.
GP surgery review: alton-surgery
Title: The Doctors everyone should have
Rating: 5 out of 5
Visited: June 2023
Makes me feel better just walking up there!

Phoned at 8:30, saw the doctor at 9:30, walked out with medicines by 10.
GP surgery review: alton-surgery
Title: Exceptional practice
Rating: 5 out of 5
Visited: May 2023
Always polite reception . If an appointment is necessary receptionist will endeavor to give an appointment either by phone or face to face. Dispensary staff always helpful .
GP surgery review: alton-surgery
Title: Wonderful GP practice
Rating: 5 out of 5
Visited: May 2023
I have lived in the village for 3 years and members of my family and myself have used the practice in that time. The reception, dispensary, GP’s and Nurses are absolutely great. Polite, listen and care. They go above and beyond. The best experience of health care to date for myself and my family.