janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: forest-hill-group-practice
Title: Wonderful GP Pharmacy
Rating: 5 out of 5
Visited: November 2022
I suffer with mild asthma and I needed an emergency prescription as I was running low on sprays. I was advised by the Day Lewis Pharmacy to contact my GP's pharmacist and the lady who handled my request was brilliant. She was professional, warm, reassuring and friendly. Not only did she explain what she would be doing on my behalf, but she also advised me on what to do in the future if the situation arose again. It makes a big difference when someone can give a one to one service that makes the user feel as if they matter. I don't know the lady's name but she did a great job and she is an asset to the Forest Hill Road team. Whoever you are, Thank You.
GP surgery review: forest-hill-group-practice
Title: Very dedicated doctors
Rating: 5 out of 5
Visited: October 2022
Made to feel welcome and at ease. Procedures thoroughly explained and all questions answered. I was seen promptly without the need to wait.
GP surgery review: forest-hill-group-practice
Title: Helpful advice but face to face would be better
Rating: 4 out of 5
Visited: September 2022
I received good advice from the GP who called, he was helpful, had a good manner, was well informed and i had confidence in him. However I feel that telephone consultations with a GP and patient who have never met can never be as effective as face to face consultations. I would also like to be able to choose the time of the appointment to be convenient for me. The website is also difficult to navigate when booking as appointment as patients are discouraged from calling to book.
GP surgery review: forest-hill-group-practice
Title: Needs improvement
Rating: 2 out of 5
Visited: August 2022
Always delays and can never get through on the phone! Waiting time is ridiculous! Was on hold for 2 hours! Had an appointment which I attended, name was not on the list even though I received a text confirmation. Self check in screen not working, when reported to the staff they don’t even seem bothered. Hot day and fans were not turned on for patients. So many improvements required.
GP surgery review: forest-hill-group-practice
Title: Convoluted processes and unclear miscommunication.
Rating: 1 out of 5
Visited: July 2022
I'll start by saying I have no issues with the nurses and gp's when I see them but it's always suspicious when all the feedback is a mix of 1* and 5* reviews.  The processes at this practise are the most convoluted I have ever experienced and I haven't met anyone who has a positive experience with fhp. I am a highly educated person who takes two daily common prescriptions and I struggle to understand how to get things done - I worry for patients who have more complex requirements. Simply, they do not have logical processes in place and do not make it easy for patients, the staff expect you to know as the patient what to do, despite the fact they run differently to many other practises and don't have any of their processes set out on their website or patient access. It's also the rudeness and tone of reception/the prescriptionist who assume you are meant to know what to do and if you don't, its your fault/you are sent round the houses. The info isn't accessible so you have to call or go into the practise but sometimes the the staff don't even know what you need. 1) I'm told I need a blood pressure check before I can get a prescription renewal, but I was rejected the renewal as I'm told that wasn't the case and I needed to see a nurse, so I had to call to book two separate appointments and wait longer between prescriptions which is a waste of everyone's time and vital resources. I was also told I should know this if I read the prescription sticker when it was given to me 6 months ago - useful! 2) Seeing a private consultant who requested a blood test for me through this gp. When I called to book, I was told fhp don't offer blood tests and to find another clinic. I find out you still have to physically go into fhp and wait in line to collect a form and then go to the other clinic. 3 x waste of time, on the phone, queuing in fhp and in the clinic waiting area.
GP surgery review: forest-hill-group-practice
Title: Great experience
Rating: 4 out of 5
Visited: June 2022
Telephone conversation with lovely doctor. Very knowledgeable, kind, helpful with excellent further testing and possible treatments suggested.
GP surgery review: forest-hill-group-practice
Title: helpful staff
Rating: 4 out of 5
Visited: February 2022
My  husband had surgery in May 2022 .The help from all the staff at the practice was  amazing , from ordering dressings to helping me with wound management . 

Since he has become well all the staff we encounter have done their upmost to help us , from organising his meds to checking his bloods etc . I understand the pressures they are under and the  Immense changes.Everything I have queried has been dealt with kindly and reassuringly . 
Thank you and keep up the good work .
GP surgery review: forest-hill-group-practice
Title: Who’s my GP?
Rating: 2 out of 5
Visited: February 2022
I’ve been with the practice for ten years, but I’m informed that my GP is someone I’ve never met or even heard of. 
Some reception staff helpful, others treat you as a nuisance. Generally, the attitude is to keep you in your place. Clinical staff good on the whole, although I can’t speak about the doctors since I have spent no more than two  minutes seeing one in the last five years. Lucky me? I’m 71 and diabetic. Even if I’m ‘controlled’ it would be nice to think I’m worth seeing, on a purely routine basis, a couple of times a decade.
GP surgery review: forest-hill-group-practice
Title: Efficient care
Rating: 5 out of 5
Visited: February 2022
I’ve had a recurring skin complaint for years and always suffered with it, never bothered the GP. But I have used the e-consult recently and thought I’d give it a go. I submitted on Friday afternoon, was called Monday morning, given a face to face appointment at 1130 in another practice, and a blood test to check. I got the meds that day and it was cleared up by Wednesday. The initial GP was considerate and thorough and the shared appointments system with other GPs is brilliant. I’ve been with this surgery over 20 years and this is the best it has ever been. Well done to all.
GP surgery review: forest-hill-group-practice
Title: One of the best
Rating: 5 out of 5
Visited: January 2022
Best GP Practice that I’ve used in my 31 years. Every single person I’ve come into contact with has been kind, understanding and helpful. I finally feel like I have a GP that I can turn to and know I can usually speak to someone on the phone, see someone that day or get the medication I need efficiently but from lovely, knowledgeable individuals. I recently came in to see a nurse for an appointment and she did everything she could to make me feel comfortable. I have recommended all my friends go for their smear at this GP as I know they will be looked after. Thank you so much and keep up the good work in what I imagine is currently very difficult circumstances!
GP surgery review: broomwood-road-surgery
Title: confused
Rating: 1 out of 5
Visited: January 2024
having been sent a text message to book a health review which must be done within the next 7 days otherwise the link will not work, I got straight to it! However it seems there are no appointments and to contact the surgery. after many hours of trying via the phone I decided to pay a personal visit only to be told again there are no appointments. Further to this I submitted a prescription request three days early for it to be rejected. had to wait until due date when I resubmitted. still waiting two days later for it to be authorised which will then take another day or two to get to the chemist. Really Broomwood?????
GP surgery review: the-surgery---48-mulgrave-road
Title: Great care
Rating: 5 out of 5
Visited: January 2024
Yesterday I requested a Home Visit via Mulgrave Road surgery.  After talking to a doctor this was given and an hour later a member of the Home Visiting team arrived. She was so approachable and caring and I was able to fully explain my problems. I was then given an amazingly thorough check up which included every test imaginable and photos were taken of the afflicted area.   Throughout I was able to ask questions and discuss why the test were being done and what the results would mean. This visit lasted almost an hour therefore it was calm and unhurried. After this a full report was sent to Mulgrave Road surgery and subsequently a doctor telephoned to tell me the outcome and that antibiotics had been ordered that would be delivered. Also the doctor has requested a visit from District Nurses towards the end of the week to ensure the medication is working correctly. 
Throughout this process I felt cared for, listened to and valued. Nothing was too much trouble for the surgery/doctor and this calmed my anxiety and worries. I cannot praise highly enough the care I received. Also I really value the fact that my treatment is being followed up to ensure it is working effectively. 
Thank you Mulgrave Road for such amazing care and treatment.
GP surgery review: cheam-gp-centre
Title: Great service
Rating: 5 out of 5
Visited: January 2022
I have visited the surgery twice in just over a month. I have to say my experience both times left me feeling really grateful. Both of my appointments were related and dealt with efficiently. I was treated with respect and my dignity maintained  throughout. At a time of real difficulty for practices, the service I received was exemplary from each individual, from making my initial appointment over the phone to my arrival and departure. The medical practitioners undertook their roles with great enthusiasm and professionalism. Thank you so much.
GP surgery review: cheam-gp-centre
Title: Appalling Practice
Rating: 1 out of 5
Visited: January 2022
Their staff shout at patients.
It takes 2 weeks to get a five-minute phone consultation with a GP.
When you try and leave an honest review about how bad they are they won't let you.
Incredible.
Not fit for purpose.
GP surgery review: cheam-gp-centre
Title: Very caring
Rating: 5 out of 5
Visited: January 2022
The doctors here are very caring - our experience of their visits and phone calls to our mother who is housebound, and clinically vulnerable, has always been amazing. Most recently a GP visited and he was so kind, patient and took time to answer our questions. He rang back that afternoon after reviewing her case, with advice about medication and instructions for improving her situation. 
I'd also like to thank reception staff who are very helpful. I know we all have to wait in the phone queues as they are a very busy practice but each person is very diligent and helpful and professional when we get through.
GP surgery review: cheam-gp-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: January 2022
I am a patient at Abbey Grange Medical practice,as is my 96 year old mother. I cannot give enough praise to ALL the doctors & staff at both practices. They go above and beyond the norm to provide help and assistance. This included actually coming out to vaccinate my mother. They ho the extra mile in providing help and assistance, especially over the difficult previous  years, when the pandemic caused many problems.
Thank you Abbey Grange, & all of our superb NHS.
CG Leeds
GP surgery review: cheam-gp-centre
Title: Great GP terrible reception staff
Rating: 1 out of 5
Visited: January 2022
Visited the practice as I'd forgotten to order my medication after Christmas,  I was spoken to very rudely by receptionist,  I then needed to book an appointment with the nurse practitioner but same receptionist wanted me to give information of a very personal nature in front of other service users, which I refused. She rolled her eyes and sighed several times during our conversation.  Unfortunately this is not the first time I've had difficulties with this person,  she has told me before if I'm that ill call an ambulance and also lied about availability of the GP. A complaint was made to the practice manager but nothing happened. 
I have always found the GP really good, he's always understanding, makes quick referrals etc but he is being let down by the minority.
GP surgery review: cheam-gp-centre
Title: Great support
Rating: 5 out of 5
Visited: January 2022
I called and attended Cherry Hinton Surgery many times last week, as there was a technical issue with the update of the details of my NHS account related to the name written on my covid vaccination certificate. So I called the GP on Jan. 14th and 17th at about 17.00. The reception staff listened carefully and tried to fix the problem. As it was not entirely solved I attended the GP on Jan. 20th and 21st at about 10.30 am and the staff was once again kind, efficient and very helpful. They did their best to support me and they managed to solve the problem. I am grateful for this.
I have registered in Ch.H. & Brookfield's Med. Practice for more than 6 years and I have always been treated with kindness and great consideration to my husband's and mine medical issues despite the pressure from covid situation. Many thanks to all the GP doctors, nurses, and reception staff.
GP surgery review: cheam-gp-centre
Title: Trying to book a appointment
Rating: 1 out of 5
Visited: January 2022
This surgery has become a complete waste of time,the booking system they use is ridiculous,
It took me 24 minute's to get through to a unpleasant receptionist that was as much help as a aspirins for a broken nail 
It's a dirty hole and run by the receptionists one in particular.
This was dealing with and staff need training better in politeness.
I would not recommend this surgery at all.
GP surgery review: cheam-gp-centre
Title: Terrible service
Rating: 1 out of 5
Visited: January 2022
Nothing more than terrible. Never very helpful and use covid as an excuse. Doctors are unhelpful and hard to understand and rarely actually there. Started to use private GP as at least they will see you face to face
GP surgery review: country-park-practice
Title: Terrible
Rating: 1 out of 5
Visited: February 2023
Rang at 8 am 3 days in a row after getting through 2 queues no appointments left in the end had to ring 111 got a gp hub appointment then sent to a and e to have blood tests and chest xray done had a chest infection and was given antibiotics if I could have got an appointment earlier would not have to go through all of that.
GP surgery review: country-park-practice
Title: Great Surgery
Rating: 5 out of 5
Visited: February 2023
I called County Park Practice for some advice with an issue I had/have, and the receptionist was helpful and offered an appointment for the next day if I called in the morning but I didn’t want to waste an appointment so she advised me to contact the surgery online and I received a call from my GP within the hour and arranged for me to attend the surgery. I was extremely impressed with the service I have been provided
GP surgery review: country-park-practice
Title: Generally good
Rating: 3 out of 5
Visited: February 2023
I didn’t move from the area because I had a good Gp. Now I hardly can get un appointment.
For the first time after 2 year I managed to see a face to face appointment with a new GP. Saying this he was good. I’m 68 year old and I cannot alway going to the clinic to book an appointment. Trying to book an appointment on the phone it’s impossible. You try at 8 am and the line is engaged. When eventually you get through, all the appointments are gone
GP surgery review: country-park-practice
Title: Excellent service
Rating: 5 out of 5
Visited: February 2023
Excellent service and clinical advice. The staff I feel are always professional in their approach to service users, ranging from the reception staff through to their medical colleagues.
GP surgery review: country-park-practice
Title: Lovely Nurses
Rating: 4 out of 5
Visited: February 2023
Had a blood test, really lovely nurse, friendly & polite, made you feel at ease, professional, very quick
GP surgery review: country-park-practice
Title: Brilliant Online Service
Rating: 5 out of 5
Visited: February 2023
I commend the NHS online service to book non urgent appointments 
Same day appointments remain tricky, but I think if everyone uses the online service for non urgent appointments, it could free up same day urgent appointments when you do need one
GP surgery review: country-park-practice
Title: Good practice
Rating: 4 out of 5
Visited: January 2023
I received a phone call recognising the fact that I am a carer for my partner who suffers from Alzheimer's. I don't currently need the kind of support that was offered, but felt very appreciative that it was offered. Left me with a warm feeling that the medical profession is aware of my situation and that I could ask for help if I ever feel I need it.
GP surgery review: country-park-practice
Title: Very satisfied
Rating: 4 out of 5
Visited: January 2023
Lovely doctor. I got the outcome I was hoping for which was to be referred to a physiotherapist to be assessed to see if I need further imagery on my knee.
GP surgery review: country-park-practice
Title: Really efficient & put me at ease
Rating: 5 out of 5
Visited: January 2023
I saw the nurse for a blood pressure check. She was really good making me relax as I do get 'white coat syndome' & my blood pressure usually goes up at the surgery. It worked!
My appointment was on time & the nurse was lovely, efficient & friendly.
GP surgery review: country-park-practice
Title: Good practice
Rating: 4 out of 5
Visited: January 2023
I seen one dr and had two audio calls with another over the last two weeks. I was treated well and with care, and both Dr listened to my issues and acted
GP surgery review: the-whitehorse-practice
Title: It is not a great practice
Rating: 1 out of 5
Visited: January 2024
On Thursday 11th January I submitted the form to register in this GP and I haven't received any messages from them to know how's going the process even I sent a message to the reception and they haven't replied anything. I work 9am to 5pm so I can't go there for help and the telephone all the time is tied up. Impossible GP!
GP surgery review: the-whitehorse-practice
Title: My Gp
Rating: 5 out of 5
Visited: January 2024
They are very caring and I'm so comfortable talking about whatever is going on with me. They have excellent hears
GP surgery review: cross-deep-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
Well organised and well run.
Very busy practice with lots of pressure from the public.
Sometimes takes a while to get through on the phone but the staff always try to help and try to be friendly in what must be very difficult circumstances.
The best Docs surgery I have been a patient at.
GP surgery review: cross-deep-surgery
Title: Outstanding practice
Rating: 5 out of 5
Visited: June 2022
I can not praise the staff at Cross Deep highly enough.
 Having had some medical issues myself over the last two years I have found them to be extremely responsive, professional, caring and kind.
The practice is extremely well run and I have had no problems getting appointments when required.
I would also like to mention the wonderful reception staff for their assistance and friendliness.
Having worked in the NHS for many years I fully understand the pressures that all staff are under and I consider myself very lucky to have such a wonderful GP practice caring for me. 
Thank you.
GP surgery review: cross-deep-surgery
Title: Ultrasound service is brilliant
Rating: 5 out of 5
Visited: May 2022
I had an ultrasound at your surgery a few weeks ago and wanted to write and say what a fantastic service, it was so easy and quick and fantastic to not have to go to a hospital for the scan.
GP surgery review: cross-deep-surgery
Title: Fantastic service.
Rating: 5 out of 5
Visited: May 2022
Called up at 0900.   The lovely Dr called me at 0910.  And I was diagnosed and had a prescription. Absolutely fantastic.  Thank you.
GP surgery review: cross-deep-surgery
Title: Great service for ultrasound scannning
Rating: 5 out of 5
Visited: March 2022
I am a patient at another GP practice in Twickenham and received a very warm welcome from the reception staff at Cross Deep Medical Practice and the radiographer who did my ultrasound scan. It was such a positive experience to have a scan locally at a GP practice, much less stressful than going to hospital and the appointment was on time with no waiting required. I do hope that this service will continue to be available as it is so convenient for patients and I greatly appreciated it.
GP surgery review: grafton-medical-partners
Title: Excellent care. Wonderful staff.
Rating: 5 out of 5
Visited: July 2022
I have always found the staff at Trevelyan House to be kind and considerate. But during my visit today then went above and beyond. They were very reactive and helpful and everything was sorted very quickly. I could not recommend them enough.
GP surgery review: grafton-medical-partners
Title: Quick Service
Rating: 5 out of 5
Visited: July 2022
I needed a medical certificate promptly, but I was worried it may take a long time. It was easy to request and it was ready in 24hrs. I would recommend anyone in need of a medical certificate to use this surgery.
GP surgery review: grafton-medical-partners
Title: Supportive stagf
Rating: 5 out of 5
Visited: June 2022
I have been in crisis with my physical and mental health and the office staff and the Gp have been kind caring and attentive. There are often long waits to get through unfortunately but if you are in need they generally help you and call back when they say they will.
GP surgery review: grafton-medical-partners
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
The practice responded really quickly to our request for paperwork at short notice for our son- we were very grateful!
GP surgery review: grafton-medical-partners
Title: Fantastic service from all
Rating: 5 out of 5
Visited: May 2022
Dear Team, I would just like to say how I have had an amazing service at a Trevelyan house surgery. I have attended a numerous times for my health and without fail I always get seen and spoken to with dignity and respect. I cannot fault any bit of the surgery from reception staff to managers to admin and clinicians all have been amazing. Keep up the great work you do.
GP surgery review: grafton-medical-partners
Title: Great communication
Rating: 5 out of 5
Visited: May 2022
I'd highly recommend Trevelyan House as a practice - they are available to speak to (without the long queues on hold on the phone), clear in communicating the next steps, and were able to process my recent request efficiently, updating me regularly throughout the process .

I recently moved from Riverside Medical Centre in Vauxhall and the customer experience is incomparable. Trevelyan House is a professional operation - overall I'd highly recommend!
GP surgery review: grafton-medical-partners
Title: Support with application form
Rating: 5 out of 5
Visited: May 2022
The team at Trevellyn House has been so supportive in getting a form completed abd signed off by the Doctors for a license application, great communication of timing, cost awareness and supportive throughout! Thank you for taking time out to support and making the whole experience easy and quick!
GP surgery review: grafton-medical-partners
Title: Superstars
Rating: 5 out of 5
Visited: May 2022
I was asked to have my GP complete and sign an occupational form as part of my application to the Met, and was given a quick turnaround to get this completed by. 

The practice went above and beyond to be as helpful and accommodating as possible and couldn’t be more grateful for their help. They always treat patients with a smile and positive attitude. Thank you!!!
GP surgery review: grafton-medical-partners
Title: Efficient and kind
Rating: 5 out of 5
Visited: April 2022
I just wanted to say thank you for my appointments this week. 

Both the nurse and the doctor I saw were lovely, and both appointments were exactly on time. It’s impressive that you can all offer such a good service under such massive pressure!