janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: park-road-group-practice
Title: Rubbish
Rating: 1 out of 5
Visited: December 2022
Ring up, get covid message as if we are still in lockdown. Have to explain your illness, even if personal, to a receptionist after 15 minutes wait in queue on phone. No chance of getting an actual appointment with a doctor. Get 3 hour phone appointment window  by text with pharmacy team, they then don't bother phoning in the allotted window. You ring and ask why and told it could be anytime that day, don't know why they bothered with appointment. Go to the toilet without phone as most people do, miss 2 calls within 20 secs of each other, which is 90 mins after promised. Sent text saying you were unavailable and have to start again and ring reception to arrange an appointment. Ring up you are 5th in the queue. I am not actually sure they have any actual doctors working there anymore! Put my name on here to prevent the manager saying she would contact if you were not anonymous, which seems the standard excuse. Looking forward to the rubbish excuse from the manager as per all the others below, there is a reason you are less than 3 stars, do something about it!
GP surgery review: park-road-group-practice
Title: Working well
Rating: 5 out of 5
Visited: December 2022
Clearly working really hard and well in what must be the most difficult of circumstances with all the pressure on the NHS
GP surgery review: park-road-group-practice
Title: Excellent Surgery
Rating: 5 out of 5
Visited: October 2022
I have been a patient with Park Road Surgery for 58 years, ever since it was situated in Southwell Park Road.
I can honestly state I have never had a truly bad experience with any of the doctors or staff, I have always been treated with kindness and understanding, over the years I have been seen throughout two pregnancies, been referred for operations, been seen through the menopause.
 For several years now I have received the best care and attention for an adult I look after who has an extreme skin condition.
I have always found the reception staff to be extremely obliging and helpful, both on the telephone and in person.
GP surgery review: park-road-group-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2022
My family has been with this practice since 1974. We have always received an excellent service. These days we know only a few of the doctors and I have been relieved that the service remains incredibly good even in such difficult times. This year I have benefitted from referral for surgery, urgent pain relief and treatment for chronic symtoms. All handled promptly and with consideration. My grateful thaks to receptionists, nurses and doctors.
GP surgery review: park-road-group-practice
Title: Poor Management
Rating: 2 out of 5
Visited: August 2022
Nice, helpful doctors, when you do manage to get an appointment to see them but the booking system is terrible, and getting an appointment outside of working hours is next to impossible. 
Worse still, are the reception team, who are rude, arrogant and unorganised. I have experienced many failings under their care, incorrect test bookings, lost samples, cancelled appointments to name a few.
Astounded by their poor management and overall lack of care. Would not recommend.
GP surgery review: park-road-group-practice
Title: Extremely Unhelpful Receptionist
Rating: 1 out of 5
Visited: July 2022
Extremely unhappy with the unhelpfulness of the reception staff - wouldn’t even entertain booking me an appointment unless I divulged into my reasoning of needing an appointment. I even stated that it’s not extremely urgent but I would like an appointment booked in to which it was stated ‘well, if you don’t tell me what’s wrong then I won’t be able to help. Or you need to go to hospital’ 
Since Heatherside Surgery have been under the ‘Park Road Group’ umbrella, the service has been disgraceful.
GP surgery review: station-road-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2022
Always received high level of healthcare. Joined in 2010 & have used it numerous times for myself & my family. Reception staff have always been patient & efficient. Despite being quite busy. Other staff all professional & considering pressures on them!
GP surgery review: station-road-surgery
Title: Useless reception
Rating: 1 out of 5
Visited: May 2022
No time for patients,  just fob you off, never call you back, just want you to go AE !!!! Do they actually know how busy AE actually is..... not impressed
GP surgery review: upper-gordon-road-surgery
Title: Great staff
Rating: 5 out of 5
Visited: November 2023
Excellent service from reception staff to GPs. Had a few issues with results online access etc and a lovely new receptionist couldn’t help then called her manager who was extremely helpful   This isn’t the first time this manager has helped me and my family. She is helpful has empathy and a lovely lady. The GPs at the surgery are fantastic. I am a lucky to be treated by you all. A wonderful surgery and staff. Thank you so much.
GP surgery review: upper-gordon-road-surgery
Title: Flu vaccination
Rating: 2 out of 5
Visited: September 2022
I received a text saying I was eligible for a flu jab and to contact the surgery.   I called and was put into a queue.  “You are number 6”,  OK I thought this won’t take long. 43 minutes later the receptionist answered offering me a date I couldn’t make.  She said she couldn’t offer an alternative date at all.  She said to call back again in a week?   I then received another text say”we noticed you haven’t had a flu jab please call the surgery”.  A more efficient telephone booking service  at Upper Gordon Road Surgery is much needed.  Do they really expect patients to hold for 43 minutes to make an appointment.  I was told, 3 staff man the booking lines, so being 6th in the queue should not take 43 minutes to answer.  Shameful service by this surgery.
GP surgery review: upper-gordon-road-surgery
Title: Excellent speedy care
Rating: 4 out of 5
Visited: June 2022
The nurse who checked my blood pressure etc. (for an annual diabetic review)was thorough and observant and acted on a problem she noticed instantly. I left the surgery having had an ECG and seen a doctor within an hour and a half. All the staff I interacted with were kind and efficient.
GP surgery review: upper-gordon-road-surgery
Title: Quick response time
Rating: 4 out of 5
Visited: June 2022
I was able to make an phone appointment followed up by a visit to the surgery on the day I called. These were followed up by a second call and visit a week later. I was listened to and time was taken to diagnose my problem and medication given alongside some physiotherapy.
GP surgery review: upper-gordon-road-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: May 2022
I would like to thank you all at the surgery for your continuous support.  My family are very privileged to be patients at a  wonderful surgery.  The Practice Manager i met today was very helpful, she sorted out my medication, online access and a insurance letter which staff could not find for my husband, nothing was too much for her! thank you all for being so wonderful.  Anne
GP surgery review: upper-gordon-road-surgery
Title: Catching Cancer Early
Rating: 5 out of 5
Visited: May 2022
The follow up to my cancer diagnosis has been both personalable and treatment expeditious.

If I had not been heard by my Doctor and investigative steps taken I likely would still not be here.

Staff took every necessary step to progress my scans, consultation and surgery At Frimley Park Hospital.

This nhs  practice moved far quicker than my private healthcare provider, Vitality approved my consultation the morning of my procedures (sigh) when the nhs  has already diagnosed and scheduled surgery for that very same day.

I have always believed in the nhs and this proves my faith has not been misplaced.

If we need more doctors then I hope they are just like the ones at  upper Gordon road 

I cannot thank the staff enough from the receptionist, admin team and nurses, though to the very doctors themselves, that whole team helped me every step of the way. 

If you thinking of registering elsewhere, don’t.
GP surgery review: upper-gordon-road-surgery
Title: Amazing surgery
Rating: 5 out of 5
Visited: May 2022
I am housebound so have home visits / consultations over the phone 
I cannot fault the services I receive from the surgery staff receptionists / admin / nurses / doctors all so so kind / understanding / caring /  10/10 !!!!
GP surgery review: upper-gordon-road-surgery
Title: Great care and attention
Rating: 5 out of 5
Visited: April 2022
My family and I have been patients at Upper Gordon Road surgery for many years and have always received great care.
However I feel I must highlight my recent excellent care and attention that I have received over the last few weeks from one of the GPs and the team. 
I called the surgery to speak to a doctor and was number 3 in the queue, within minutes I spoke briefly to the receptionist who informed me that a doctor would call me back within 2 hours, which they did. 
After I informed them of my issues they asked me to come to surgery and they would see me a few hours later. 
When I arrived I was seen within 10mins, I was greeted by the GP and a trainee Doctor and the process was explained to me.
The outcome and scans was all complete with 16 working days! 
Thank you very much
GP surgery review: upper-gordon-road-surgery
Title: Great advice from Doctor
Rating: 5 out of 5
Visited: February 2022
Your Review:  Doctors have been professional, helpful, courteous, supportive and reassuring. Doctors have diagnosed and remedied any issues  and I would not want to leave this practice.  I feel fortunate to be cared for by such a brilliant team.    I would say the office staff just need to be more welcoming.
GP surgery review: upper-gordon-road-surgery
Title: Great Practice and staff
Rating: 5 out of 5
Visited: February 2022
I would like to thank everyone at Upper Gordon Road Surgery for all their help over the past years.  Unfortunately i have had to leave the surgery as i have moved to Dorset.  The reception staff have always been extremely helpful, nurses/gps are very thorough and the practice/reception manager very professional.  I feel very sad leaving and hope that my new surgery has the same standards as Upper Gordon Road.  Thank you again and we wish you all the best in the future.
GP surgery review: crown-wood-medical-centre
Title: Couldn’t be bothered
Rating: 1 out of 5
Visited: August 2023
Have been on numerous occasions now for some months for this issue for a relentless pain problem to which I am now not even getting eye contact From the doctor who spent most of the time looking at the computer or searching for the paperwork he appeared to not receive but then found , I attended after being asked to come in to discuss next steps, when I got there I was asked what have you come here here for today?   Would expect them to know why they made the appointment, When you are in pain and after help and ask for it should you not get a measure of reassurance and then reassess if it does not work. Don’t just dish out medication and shove people out the door they have concerns and problems that may need more than 3 minutes of your times as much as this pains the doctor this is I thought what they chose to do as a career help people. Not be a pharmacist.
GP surgery review: crown-wood-medical-centre
Title: Lack of help
Rating: 1 out of 5
Visited: January 2023
I am very upset by the response from the receptionist, when my wife who is unwell and taking a lot of cancer medication tried to book an appointment. She was told sorry I have got nothing today you will have to call again tomorrow no help at all or offer to look at any appointments for later on in the week.
GP surgery review: ringmead-medical-practice
Title: Amazing help
Rating: 5 out of 5
Visited: November 2023
My first visit to a doctor at Birch Hill, Bracknell.
Has restored my faith in the medical profession.
Listened to my problem, and wants to help solve it.
First time in 12 months I feel I am getting somewhere. Thank you
GP surgery review: ringmead-medical-practice
Title: Cannot get appt
Rating: 1 out of 5
Visited: February 2023
Have Neurology problem opticians told me to get an urgent referral to a neurologist as I am losing my eye sight and need urgent att. Have to wait for over 2 weeks before I even get a phone consultant.
GP surgery review: ringmead-medical-practice
Title: Great service level and friendly staff
Rating: 5 out of 5
Visited: February 2023
My husband and I are new to the practice and have both needed to use the GP service. We have received prompt, practical and friendly advice from everyone, from the GPs, to the nurse, pharmacy staff and reception staff. As I have a complicated medical condition, the efficient and speedy response from this practice has been a great relief to me as a new patient.
GP surgery review: clarence-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: December 2023
Awful. Firstly I've been calling them ,being on hold half an hour every single time for a week, and emailing them for a very simple insurance claim form (2 words written and signature from the GP was all I needed!) and nobody was even remotely willing to solve my problem. I stated it was a very urgent matter several times but there was no assistance. As my GP is the only person who can have access to my NHS medical history, the GP can't refuse to do it however nobody from the team seemed to be willing to help. Furthermore they did accept my registration as a new patient even if I'm out of their radius, as I registered because the NHS website mentions that you can apply for a practice out of your radius and then is up to them to accept it or not.
 Turns out that this is not this practice policy. Basically someone made a massive mistake with my registration and they were so rude to me about it as if this was my fault!
Last but not least, when I finally eventually went to collect the claim form after receiving a call that it was ready, I had to wait for 1 hour and half to collect it.
Their ineptitude is disgraceful, if I could give less than a star I would do.
GP surgery review: clarence-medical-centre
Title: Terrible practice, they don’t care about their patients
Rating: 1 out of 5
Visited: November 2023
I’ve had a melanoma and lots of skin cancers over the many years I’ve been with this practice, I had an appointment with another 3cancers in April of this year, and where as I was always seen within 2 weeks I have now been waiting for 7 months ! Last week I tried to get another appointment as I have another one come up and obviously am now getting very worried, I was told by a very rude receptionist that the doctor did not want to see me, and there was nothing to worry about ! How did he know without seeing me. Absolutely disgusting, they have cared less and less about patients, we are just a number to them, so I have now gone to another surgery.
GP surgery review: clarence-medical-centre
Title: Has gone downhill badly in recent years
Rating: 2 out of 5
Visited: November 2023
Just trying to get through to reception normally takes over half an hour whilst on hold, making it near impossible for anyone that works to speak to anyone. Last time I was T the practice I was completely ignored by the reception for about 15 mins whilst they chatted amongst themselves. It used to feel friendly and welcoming, but it was refurbished to completely cut off reception from the patients and waiting area, now it feels very cut off & cold
GP surgery review: clarence-medical-centre
Title: Worst GP Practice Ever Been Registered With
Rating: 1 out of 5
Visited: July 2023
I have been unhappy with the service from this practice since I registered 3 years ago. The reception staff are unfriendly and unhelpful. Some of the doctors, not all, are totally disinterested and act like they can't wait for you to leave even though you only have 10 minutes with them.  When you phone, after holding on for as much as 25 minutes at times, I never feel listened to or that anyone tries to help.

I work for the NHS and go out of my way to help patients so I honestly cannot understand this treatment.  I called today, held on for ages, got a call back from a totally cold and rude woman.  She was extremely unhelpful so I basically told her to forgot it and put the phone down in frustration.  Where do they recruit these people from I wonder?

I am done with this practice and will now finally move to another.
GP surgery review: clarence-medical-centre
Title: Great doctor
Rating: 4 out of 5
Visited: November 2022
Excellent advice and perfect explanation of my situation. Next steps discussed with a review of progress after three months. Good and confident service
GP surgery review: clarence-medical-centre
Title: The good doc
Rating: 5 out of 5
Visited: November 2022
A very understating doctor who is sympathetic to my disability always there too listen and support in any way he can.
GP surgery review: clarence-medical-centre
Title: Caring doctors and team
Rating: 5 out of 5
Visited: November 2022
Been with this practice many years as they are caring, competent and always helpful. Everything is explained in detail.Always seen when neccessary. Highly recommended. My family are fortunate to belong to this practice.
GP surgery review: clarence-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: October 2022
Saw doctor regarding trigger finger, though I also asked about other things. On time. Very professional, informative and helpful. Couldn’t ask for better care.
GP surgery review: clarence-medical-centre
Title: Prompt service
Rating: 4 out of 5
Visited: October 2022
Felt listened to and time taken to address my concerns. Have been able to make some face to face appointments. This has not always been the case. Prompt texts and communications regarding test results.
GP surgery review: clarence-medical-centre
Title: Great care
Rating: 5 out of 5
Visited: October 2022
I recently had a cervical screening appointment with the practice nurse at Clarence Medical Centre. I was very nervous before attending. The Practice Nurse I saw was very patient with me, caring and genuinely a lovely person. She listened to my concerns and explained everything thoroughly before the screening. She gave great care and I want to say a big thank you.
GP surgery review: datchet-health-centre
Title: Disappointing service
Rating: 1 out of 5
Visited: October 2023
Impossible to get through the lines and book an appointment. Online booking not available. Call is very restrictive on hours and must be 8.30am only, very difficult for teachers or anyone with a normal job. They only book for the day (usually no appointments left) or for exactly 2 weeks later. No ability to book for any other date.
No empathy at reception and nobody seems to care or willing to help. Struggled to book appointment even though they texted me to do so
GP surgery review: datchet-health-centre
Title: Only one doctors in our catchment area
Rating: 1 out of 5
Visited: September 2023
The receptionist seems to hold too much power at this place. We got given the wrong advice by the receptionist and told to go to the hospital which I did and then when I got to the hospital they said to go back to the doctors. Also, it's difficult to get repeat prescriptions through the receptionist even though I had run out of blood pressure tablets 
I'm sure it's like any other doctors, but it's also hard to get a physical appointment with the doctor, sometimes have to wait for weeks or just told nothing is available call again in the morning. 
I wish we had more choice of doctors but this is the only one available in our catchment area.
GP surgery review: datchet-health-centre
Title: Just bad
Rating: 1 out of 5
Visited: January 2023
I got registered with this surgery few weeks ago despite reading all the negative feedback as it's the closest surgery, to start with they got my surname wrong, even though I provided proof of Identity and proof of address, somehow still go it wrong so not a great start but still I tried to stay positive thought just an admin error, I called today to book tph medical test however the receptionist wasn't helpful at all, usually the test it's booked within a week, she said first that I need to give them some time as person who usually does the test is off until end of January, again their staff shortage not my problem. I had to ask how long is this "some time" a week, two weeks or what? she said 3-4 weeks. Then I asked if I book it with a private surgery they require my medical history from my GP, I asked how long would it take for you to provide them my medical history and her answer was "I don't know". so unhelpful. How shall I ask then ? they are supposed to be my GP. I am unemployed I need to get the test done as soon as possible to get back in the employed, however did not get anywhere with them. Very frustrating.
GP surgery review: datchet-health-centre
Title: Datchet Health Centre - Great Service
Rating: 0 out of 5
Visited: December 2022
I got great service this week from DatchetHealthCentre. I did an application for an online consultation with my GP. After reviewing my submission they asked me to come in for a face to face the next day. Got seen to by a nurse practitioner who prescribed antibiotics. Very professional, and I was handled with care and compassion.
GP surgery review: datchet-health-centre
Title: Very kind and helpful staff
Rating: 4 out of 5
Visited: November 2022
We went to the surgery to ask if it was possible to have a cannula removed from my partner's arm which A&E had put in 3 days before to facilitate an x-ray. The receptionist was extremely helpful and a nurse removed it for him after a very short wait. Thank you to all involved.
GP surgery review: datchet-health-centre
Title: Poor service by the member at front office
Rating: 1 out of 5
Visited: May 2022
To be told in an non emphatic manner, it’s average to wait for 10 minutes for a call. Then to be told to make a phone call the follow morning to contact the GP or book an appointment, shows how ineffective the system is 
I have been told to turn up at the surgery, without an appointment to see the GP. Is this correct or would I experience another disappointment and be told to book an appointment.

There needs to a better system in place
GP surgery review: datchet-health-centre
Title: Poor reception
Rating: 2 out of 5
Visited: February 2022
Terrible customer service from certain people at reception. They clearly are incapable of performing basic duties. There are so many online complaints and nothing gets done. People have waited over 20 minutes to get through and once you do some of the individuals are rude and unprofessional. Guarantee of receiving medications is zero
GP surgery review: datchet-health-centre
Title: Difficult to contact
Rating: 1 out of 5
Visited: February 2022
Every time I call I am in the queue and end up waiting over 20 minutes to get an answer. Surely the reception is not taking this long to speak to 5 other patients? People lose the will to hold on, especially when paying for the call.  Terrible service !!!