janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: heeley-green-surgery
Title: Not impressed
Rating: 1 out of 5
Visited: April 2022
After being on hold for 50 minutes, I was told there were no appionments left for that day, and I called bang on the opening time! The receptionist said she would leave a note for the doctor for my prescription, and yet 2 days later I'm still waiting for a prescription to be issued, without having discussed my needs, as I had to explain person details to the receptionist that should have been a conversation with a doctor. You used to be able to get through and get an appointment, but its gone downhill, so not only am I without medication, but I haven't been given the chance to discuss the medication that will be issued to me.
GP surgery review: heeley-green-surgery
Title: Badly organised covid vaccination session.
Rating: 2 out of 5
Visited: April 2022
I had to wait over 20 minutes this morning for a covid vaccination in the waiting room with more than 20 people sitting close together, some with masks, some not, the reception staff had no masks, and the doors and windows onto the garden which could easily have been opened were all closed. The practice had contacted me as an at- risk patient to get a fourth jab, and assured me that I would be in and out very quickly. This is my fourth vaccination for covid and whilst I am grateful to receive it, I was horrified by the appalling organisation, and failure to create a covid-safe environment.
GP surgery review: heeley-green-surgery
Title: Ridiculous automated hold system
Rating: 1 out of 5
Visited: January 2022
So I called to get my depression medication reviewed, and 20 minutes later I was first in the queue. That then randomly cut off without me getting to speak to anyone, I called straight back and was 27th in the queue! What the actual heck?
GP surgery review: heeley-green-surgery
Title: Caring & competent
Rating: 5 out of 5
Visited: January 2022
Since moving to the area a couple of years ago I have had reason to contact the surgery on a few occasions, including for mental and physical health concerns. I have spoken to three different GPs, all of whom have been extremely helpful, thorough and compassionate. I've also found the reception/admin staff to be really kind and helpful and I'm delighted to have found such a friendly practice.
GP surgery review: sloan-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Every healthcare professional I have seen within the Sloan practice are professional they listen to your issues and you leave feeling satisfied and listened too.
GP surgery review: sloan-medical-centre
Title: Seen promptly with good care
Rating: 5 out of 5
Visited: December 2023
Have had a nasty chest infection and have needed to see a medic 3 times in last 2 weeks. Got an appointment promptly on each occasion. Treated seriously and each one helped me to get better.
GP surgery review: sloan-medical-centre
Title: A good practice to belong to
Rating: 5 out of 5
Visited: November 2023
I find it easy to speak with reception and to book appointments.  The doctors and nursing staff are professional and interested.
GP surgery review: sloan-medical-centre
Title: Efficient flu jabs!
Rating: 5 out of 5
Visited: November 2023
Easy to get appointment after being away for clinics. Pleasant efficient and professional nurse. Waiting time minimal
GP surgery review: sloan-medical-centre
Title: Great experience
Rating: 5 out of 5
Visited: November 2023
Been with the practice for over a year and they have been wonderful. I had my flu vaccination last week (after being contacted by the practice) and was in and out in 5 minutes. Overall lovely people and seems very organised!
GP surgery review: sloan-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: November 2023
Things are running well. Flexible appointments for routine care v helpful staff. Starting to emerge from the COVID crisis.
GP surgery review: sloan-medical-centre
Title: Efficient and friendly service
Rating: 4 out of 5
Visited: November 2023
Came for my asthma check up and got my flu vaccine which saves me returning later for the vaccine. Very quick, very friendly.
GP surgery review: sloan-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Always helpful go out of there way to ensure they can help you answer your question . Staff very friendly . And above all every one listens and your not rushed
GP surgery review: sloan-medical-centre
Title: Flu infections
Rating: 5 out of 5
Visited: November 2023
The nurse was upbeat and very friendly. She gave me the injection and it was practically painless. Great service thank you
Ann Marie Greyson
GP surgery review: sloan-medical-centre
Title: Good service
Rating: 4 out of 5
Visited: November 2023
Able to speak to someone.
Questions left with reception staff are usually answered with satisfaction.
GP surgery review: chapelgreen-practice
Title: Terrible
Rating: 1 out of 5
Visited: February 2022
I received a text to make an appointment to speak to  Dr after some test results came back. The text said contact yhd practice before 10.30 . I can't make an appointment online as the contact us forms temporary disabled , and has been every time I try fir last 3 months . 
My doctorlink account doesn't work,  I reported this over a  year ago to the practice and still waiting.  
I phoned and was told no appointment.  I have to phone at 8. Despite it not being urgent The text said before 10.30. 
The have also suspended my repeat prescription   so I can't get an appointment,  I can get my repeat meds and am going round in circles.
GP surgery review: foxhill-medical-centre
Title: Very helpful and caring practice
Rating: 5 out of 5
Visited: October 2022
Was very organised and welcoming, staff chatting and made you feel at ease. Flu injection carried out very effectively with minimum fuss and efficiency
GP surgery review: foxhill-medical-centre
Title: Great Flu vaccine clinic
Rating: 5 out of 5
Visited: October 2022
Very well organised, with a queue system as well as appointment slots. I was in and out very quickly. Friendly & caring staff.
GP surgery review: foxhill-medical-centre
Title: Very Friendly
Rating: 5 out of 5
Visited: October 2022
Walked in the door and they welcomed me. Showed me where to go, engaged in conversation and helped with any queries I had
GP surgery review: foxhill-medical-centre
Title: Good Experience with Flu Inoculation
Rating: 4 out of 5
Visited: October 2022
We attended Foxhill Medical Centre for flu jabs. There were plenty of COVID precautions: compulsory masks, sanitiser, etc. Staff were helpful and friendly. Although there was a queue, it moved at a fair speed and we did not wait too long.
The inoculations were done efficiently, and without real discomfort. Neither of us have had any reaction afterwards.
GP surgery review: foxhill-medical-centre
Title: Great GP
Rating: 5 out of 5
Visited: October 2022
Friendly, approachable, they listen instead of assuming, the only down side, it is really hard to get an appointment,
GP surgery review: foxhill-medical-centre
Title: Flu clinic
Rating: 5 out of 5
Visited: October 2022
Short stay all went swiftly and good practice..safety rules followed..kate is a lovely nurse and makes you feel at ease
GP surgery review: foxhill-medical-centre
Title: Well oiled machine for flu jabs
Rating: 5 out of 5
Visited: October 2022
A very efficient and streamlined exercise from booking to the actual vaccination.  So much easier to do than use the pharmacy who doubled up on messages but didn't follow through with an actual appointment.  By comparison, it's well worth waiting for the practice to contact you as the whole exercise was very professional and extremely friendly.
GP surgery review: foxhill-medical-centre
Title: Foxhill Medical Center
Rating: 5 out of 5
Visited: October 2022
Great efficient service from the practice from arriving seeing the nurse who explained everything to us,asked us various questions regarding our previous flu vaccination and administered the vaccine in a professional way.
GP surgery review: foxhill-medical-centre
Title: Great practice
Rating: 4 out of 5
Visited: October 2022
Flu vaccines were carried out on a Saturday morning by staff efficiently and politely. I experienced only a small wait and received Very good service as usual.
GP surgery review: foxhill-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: October 2022
Efficient organisation. Did not notice anything different about Covid procedure. Staff were very good and considerate with people who had mobility problems. With regard to Covid precautions, although I said I did not notice any difference, the last time I had the flue jab it seemed to be a strict timetable so that patients were not gathered together. In view of the suggestion that there could be an upsurge in infections this autumn, would it not have been appropriate to have kept the same system?
GP surgery review: woodseats-medical-centre
Title: Unfailingly excellent care
Rating: 5 out of 5
Visited: March 2022
Whoever I speak to or see, I am never left feeling unhappy with my experience. Wonderful staff, both medical and administrative. Very glad I signed on with the practice.
GP surgery review: hollies-medical-centre
Title: Exceptional, professional and empathetic service
Rating: 5 out of 5
Visited: December 2023
From making initial contact with the on line appointment service I received a call back within an hour and an appointment the same day. I also was referred for further tests within a week and received a follow up call 10 days after my initial appointment. Every contact I had with staff at the Hollies was very polite and understanding. Exceptional service in my opinion.
GP surgery review: hollies-medical-centre
Title: Long wait but good service
Rating: 4 out of 5
Visited: December 2023
Grateful that the practice offers so many additional services. My recent appointment with the nurse was friendly, helpful & efficient. My only regret is the long waiting time both for the appointment date, and then on arrival. I felt embarrassed for two other patients who had arrived before me & were still waiting after myself and another late arriving patient had been seen. They seemed to have been abandoned upstairs with no information as to why they had to wait so long after their arrival time.
GP surgery review: hollies-medical-centre
Title: Disappointing service
Rating: 4 out of 5
Visited: December 2023
I had waited over 5 weeks for a routine appointment. I had a few things to discuss but was promptly told that only two issues could be dealt with. I explained that I had been waiting for a long time as I didn’t like to book an urgent appointment when the issues weren’t urgent.  I was told I would have to book yet another appointment to discuss the remaining issues , the earliest of which is in another four weeks ( and still not with an actual GP)  . I have much respect for the Hollies Medical Centre and have had great service in the past. I do understand the current restraints/ problems in health service provision and feel sympathetic towards General Practice.  However, there has been increasing difficulty for a long while in accessing appointments with the relevant GPs ( let alone one of choice ) at the Hollies. Despite this feedback I want to acknowledge a particular GP who has been very helpful with a member of my family, even at short notice, for which we are grateful. Still, I’m hoping that my own non urgent problems don’t become urgent or more serious in the 10 weeks I’ll have had to wait.
GP surgery review: hollies-medical-centre
Title: Urgent- Pain Management
Rating: 1 out of 5
Visited: December 2023
Elderly, with broken back. Bad reaction to co-codamol. Phoned for advice re pain management. Told 'no capacity, go to walk in centre'.  Ending conversation by saying 'no problem ' was no help to me. After 30 years I have moved to a different practice.
GP surgery review: hollies-medical-centre
Title: Treating ladies issues well
Rating: 5 out of 5
Visited: December 2023
Easy reminders of appointments, along with GP's determinded to treat  the indignities of life with understanding kindness and forthright honesty make each appointment to sort ladies issues  brearable, real and dignified. such a gift thank you
GP surgery review: hollies-medical-centre
Title: Best GP practice
Rating: 5 out of 5
Visited: December 2023
All the GPs there are great and they have good systems in place to assess need and make sure you have an appointment if you need one. They’re especially good with babies and young kids - I’ve had one join in singing a nursery rhyme to my baby to calm them down, another make a sticker for my toddler to distract them. Great support for every problem we’ve been to them with across the whole family.
GP surgery review: hollies-medical-centre
Title: Inappropriate method of communication
Rating: 3 out of 5
Visited: December 2023
I have previouslyregistetedwitjhthe practicemanagerthat I do not wishto receive text messages other than to fix or remind meof appointment s as i have impaired vision
GP surgery review: hollies-medical-centre
Title: Amazing Service
Rating: 5 out of 5
Visited: December 2023
Everything good but. I don’t think people on reception should take calls from patients to be overheard by other service users. I think the receptionist is just that and is personable and greets: this doesn’t happen right now. For injections perhaps use the in site pharmacy rather than the sugery.
GP surgery review: hollies-medical-centre
Title: Very efficient service
Rating: 5 out of 5
Visited: November 2023
Went for a blood test and was treated very promptly and carefully .As my breathing was difficult was seen by a GP there and then Couldn’t fault my visit.
GP surgery review: kiveton-park-medical-practice
Title: Extremely helpful
Rating: 5 out of 5
Visited: May 2023
I have been with this surgery for 24 years and have witnessed lots of changes over that time in the staff. However, one thing that always remains the same is the professionalism, care, consideration, efficiency and kindness of all the staff members at Kiveton Park. I would never consider going anywhere else.
GP surgery review: kiveton-park-medical-practice
Title: Decent
Rating: 5 out of 5
Visited: May 2023
Went in, didn’t have to wait very long, nurse was nice, all good. Receptionists were good on the phone.
GP surgery review: kiveton-park-medical-practice
Title: Fantastic team and service
Rating: 5 out of 5
Visited: May 2023
The team at Kiveton have been amazing, reception, nurses and doctors. They have made an incredibly stressful time less stressful, and the level of customer service has been second to none. Thank you all again.
GP surgery review: kiveton-park-medical-practice
Title: Great practice with great doctors
Rating: 5 out of 5
Visited: May 2023
The doctors here always polite and go above and beyond. I am very happy with the outcome of each appointment.
GP surgery review: kiveton-park-medical-practice
Title: Great service.
Rating: 5 out of 5
Visited: May 2023
Went to see Dr yesterday and what a great Dr he is. Very thorough and really listened to me. Explained everything to me and made sure I understood what he was telling me . He could tell how much pain I was in and wanted to get to the bottom of it for me. Even sent a text message later on in the day to ask me to let him how I am getting on in a weeks time. Thank you so much.
GP surgery review: kiveton-park-medical-practice
Title: Great practice seen in good time
Rating: 5 out of 5
Visited: May 2023
Seen in a good time scale, the place was clean and staff were very friendly. Doctor was very nice and attentive and explained everything thoroughly and in easy to understand terms.
GP surgery review: kiveton-park-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
I was collected by a very friendly doctor from reception and the treatment I received resolved my problem.
GP surgery review: kiveton-park-medical-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: January 2023
From arriving only waiting 5.mins to see the doctor who explained my problem  and showed me a diagram on computer to sending my prescription to Swallownest chemist to me getting to Swallownest Took 20 mins . Very impressed with the service and friendliness of staff.
GP surgery review: kiveton-park-medical-practice
Title: No Appointments
Rating: 3 out of 5
Visited: November 2022
I keep checking online to book a GP appointment but there is never anything there, there is also nothing for a phone review. I checked with reception a few weeks ago & told book online. Other than seeing a nurse 2 weeks ago, I’ve not seen nor heard from a GP in 3 years. I was told that something I asked the nurse about,is only dealt with by a GP. There still seems to be plenty of GPs at the kiveton Practice, there is nothing about rules or issues after Covid. I struggle to call on the phone & i’ve had issues with receptionists in the past. Some are nice & others are horrible to you. I don’t know what to do.
GP surgery review: kiveton-park-medical-practice
Title: Rude receptionist
Rating: 2 out of 5
Visited: October 2022
One of the receptionists very rude, obnoxious and clearly has poor communication skills as cannot speak to people in an appropriate manner. Haven’t used the service to see a doctor yet but makes me wonder what the care is like in general if this is a prime example of how patients and caters get treated! If people cannot be treated politely in the first instance don’t be surprised when they get annoyed
GP surgery review: swallownest-health-centre
Title: Excellent service, compassionate staff
Rating: 5 out of 5
Visited: May 2023
Swallownest Health Centre have always shown compassion and given us same day appointments for my children when they have been unwell. The clinicians are thorough and friendly. The receptionists/call Handlers today have been extremely quick at getting down the telephone queue and providing a timely appointment suitable to the needs of the patient. 
Thank you 😊
GP surgery review: swallownest-health-centre
Title: Absolutely terrible
Rating: 1 out of 5
Visited: May 2023
Just cancelled my medication without prior notice!!!
Then had the audacity via an untrained stroppy receptionist to say they had sent me a text, really??
This is where your hard earned tax payers money goes. Diabolical service. The NHS is doomed in this country........
GP surgery review: swallownest-health-centre
Title: Appointments
Rating: 3 out of 5
Visited: May 2023
I rang yesterday for an appointment to be told only 3 available for today but at Kiveton Park. I’ve no transport and it’s ridiculous I have to go to another practice for an appointment. I was told I had to ring up 8.00am next day. I work shifts and I’m on a 6.00am start so that’s impossible to do. I could if it was a 5 minute call, but you would be waiting 30/40 mins for the call to be answered. So now I have to wait another week for my day off. My husband could never ring at 8am so he’s never going to get an appointment. We use to be able to book an appointment even if it was for a week upfront. Why can we not do that anymore as your system seems to have gone backwards.
GP surgery review: swallownest-health-centre
Title: Swift and caring service
Rating: 5 out of 5
Visited: April 2023
Rang at 8am as young one had high fever no. of days. Got into the queue after a few tries and call was answered after 6 minutes and got a same day F2F appointment.
GP surgery review: swallownest-health-centre
Title: Efficient
Rating: 5 out of 5
Visited: April 2023
After being prescribed medication by the hospital & them requesting for the GP Surgery to do repeat prescriptions the reception team has been very helpful in assisting with this action.
GP surgery review: swallownest-health-centre
Title: Very helpful reception
Rating: 4 out of 5
Visited: March 2023
I called recently to try and get a last minute appointment for my child. The receptionist advised that no appointments were available but if I needed one to try and call back later in the day to see if anyone had a cancellation. The receptionist was very helpful and understanding of my needs around working and did the best for my child to be seen. 
I have called on previous occasions and this has been with a similar outcome. I would like to praise the reception staff at the health centre and hope this this remains a good level of service for the future.
GP surgery review: swallownest-health-centre
Title: No appointments terrible service
Rating: 1 out of 5
Visited: March 2023
The staff are always harping on about booking appointments online but none ever get put up. So you have to call the practice and speak to some incredibly snotty or just outright mean admin staff who sound like they hate their job. Very uncomfortable for anyone with anxiety. And they just adore diagnosing you over the phone. Oh you don't sound like you need a doctor urgently they say. You have to fight and insist on getting an appointment, and when it turns out the issue is actually severe and you almost didn't get seen there's absolutely no responsibility taken by these people. Shockingly poor.
GP surgery review: swallownest-health-centre
Title: Valued Practice
Rating: 5 out of 5
Visited: March 2023
I had a very positive experience the receptionist was pleasant and helpful. 
The GP listened and was both kind and professsional.
I have never had anything other than a good experience at the centre and appreciate, value all the hard work they do.
GP surgery review: swallownest-health-centre
Title: Great Service
Rating: 5 out of 5
Visited: February 2023
I have been a patient at swallownest medical center for over a year now and I have never had a problem with getting an appointment, If I ring up early enough in the morning then I can get an appointment the same day. However the staff have always been kind courteous to me and always tried to help.  during my career I have worked around the uk and this Centre has been by far the best.. Well done guys keep up the good work.
GP surgery review: swallownest-health-centre
Title: Terrible every time
Rating: 1 out of 5
Visited: February 2023
Always unable to get an appointment. Can never get into the queue on the phone to get an appointment. Always says, call back later! 72 hours to sign a prescription? For acute pain! Leads to 5 days without help if asked for even early hours Thursday morning. If you want it, always ask for a week in advance of running out and hope they will sign it early! 
Receptionist are rude, not a good experience talking to them yet. I've never in my life disliked a place so much. Causes anxiety every time. I'll be taking myself and my family somewhere else!
GP surgery review: broom-lane-medical-centre
Title: A refreshing change to other practices
Rating: 5 out of 5
Visited: May 2023
This surgery provides excellent service. I have had no problems getting through on the phone and reception are always friendly and helpful, when I have had issues getting my HRT they have promptly  helped with alternatives and the service I have received from nurses and my female doctor has been outstanding. In the past I have felt dismissed, unheard and like I was being stupid and so have avoided seeking help. Since moving and joining this surgery my GP has listened, addressed my issues and been supportive - it is the first time I have felt heard and like a person by a GP surgery in a long time. Despite the NHS being the most stretched it has been, I cannot fault the service I have had from Broom Lane and the fact whether seeing a nurse or a Dr I leave a call or appointment feeling respected and heard. Thank you.
GP surgery review: broom-lane-medical-centre
Title: Great practice fab doctors and reception staff
Rating: 5 out of 5
Visited: April 2023
Had to call in this afternoon woke to a very polite gentleman who handled call in proffesional manner got seen by doctor who was exemplary always have found the doctors in this surgery willing to listen and help outstanding service they provide.