janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st-martins-practice
Title: Bad experience
Rating: 2 out of 5
Visited: December 2022
I saw the gp due to being unwell and was told i needed to complete a test. Which i did. I then received a message a week later saying that id been removed from the practice as i was out of the area and that I would need to find another gp in order to find out the results. Finally managed to get another gp and was told by them the test hadnt been submitted and there fore there were no results. Which is really upsetting as ive now been waiting weeks to find out the result and am still unwell. Surely it would have made more sense to remove me from the practice after this illness of which id had to see a gp had been resolved.
GP surgery review: st-martins-practice
Title: Used to be good now just terrible
Rating: 1 out of 5
Visited: November 2022
I just spent an hour and 20 minutes on hold to be told there were no afternoon appointments.  That isn't the afternoon appointments were booked, there were none.  An "I'm sorry" doesn't really cut it, I get the practice is busy, they are all over, it's just poor customer service and management.
GP surgery review: st-martins-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
I've been registered at this surgery for a year, during which I had a variety of problems with my mental & physical health. Everyone at the practice is so friendly and helpful. The GPs I have seen have by and large been very respectful and kind. The reception staff are really helpful and friendly if you have a question. The healthcare assistants and nurses have also been very kind and reassuring when I've been for tests and that kind of thing.

I have found their new appointment booking system to really work for me as I can get a routine appointment often on the same day.

All in all I would definitely recommend this surgery.

I am unfortunately moving out of the area but I would just like to thank everyone at St Martins for being so lovely. I feel I have received really excellent care and the positive attitude from staff is particularly impressive given how much pressure GP surgeries are facing at the minute. You have been life saving in what has been a very difficult year for me.
GP surgery review: st-martins-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2022
I was concerned about possible cancer diagnosis. Telephoned the surgery in the morning, had a blood test in the afternoon. The doctor telephoned the following morning with the results and reassured me.
GP surgery review: woodhouse-medical-practice
Title: It’s not all bad but it’s not all good either.
Rating: 3 out of 5
Visited: January 2023
Not all departments are bad, the reception has been amazing, and when I requested birth control the nurse was brilliant and very cautious. The rest of my experience has not been so good. I moved here recently from South Africa. I am disabled/visually impaired (Ocutanious Albinism and Nystagmus) and to this date, about over 2 months in, I have not been referred to a low vision clinic. When I had my first appointment/health check I told the Healthcare assistant all of my disabilities and conditions and after getting a summary health record I see only 1 out of the 6 is listed. Now I am still new to the NHS system and I am still learning about its procedures so if a healthcare assistant can not refer to other healthcare then I understand but then why wasn't the information passed on to a GP to get hold of me to discuss it or have me scheduled in for an appointment.
I had a flu vaccination on the 31st of January 2023 and it's now March and to this date, it's not appeared on my NHS record. The practice did receive a notification from a pharmacy. Let alone I cannot see my blood results for the blood taken on the 19th of January 2023. I actually had to get a physical copy from the practice.
GP surgery review: ashfield-medical-centre
Title: New appointment system terrible
Rating: 2 out of 5
Visited: April 2023
To day tried using the new appointment system as you cant phone the surgery for one you have to do it online through Patches system through ashfield website. At 8am started the process of getting on the form. 
There are 10 questions to answer and after every question it tells you how many many appointment spaces left. I am quite savvy using websites but I found myself panicking when I got to the 8th question and it popped up 2 spaces left. Just managed to finally get to the end and Send it.
It came up my form had gone to surgery and they would get in touch. After 1 hour I got a message I would get a consultation phone call from my GP in the afternoon. If needed they would give me an appointment for face to face. I do not like this system and will definatly think about changing to a surgery that doesnt use this system. Terrible experiance prefere to phone in and speak to a receptionist and know straight away if getting an appointment.
GP surgery review: ashfield-medical-centre
Title: Awful patient care
Rating: 1 out of 5
Visited: January 2023
They've changed their way of working to "make things better" for the patient. What a load of rubbish! You can't ring for an appointment any more, you have to fill in a form which is then assessed. But that's only if you have access to the internet, which a lot of older people don't have. You can't even call into the surgery and ask for assistance with it! Way to go Ashfield, easiest way of getting rid of your elderly patients - by pretending you care and want to help them and then completely blocking their access to healthcare with your wonderful new idea! Oh, and the receptionists - just plain rude and unhelpful
GP surgery review: dr-t-p-fox-&-partners
Title: I feel listened to
Rating: 5 out of 5
Visited: January 2024
I’m not a regular to the GP surgery but on the last 2 occasions I felt that the doctor took time to listen and was very attentive, and gave me honest and valid advise
GP surgery review: dr-t-p-fox-&-partners
Title: Covid and flu jabs
Rating: 5 out of 5
Visited: October 2023
As per usual the drive through service (held last weekend at Gipton Fire Station) for flu and covid vaccinations was excellent. We were guided through seamlessly from start to finish, great organisation. Thank you to everyone helping on the day, it was cold but you all had a welcoming smile for the patients. A good job well done.
GP surgery review: dr-t-p-fox-&-partners
Title: Exemplary Practice
Rating: 5 out of 5
Visited: May 2023
I have nothing but praise for the team at Colton Mill; from first contact with the reception team to my face to face appointments with the doctors or nurses I have always felt listened to and valued. Nothing is too much trouble. They have a patient centred approach and a can do attitude that is invaluable in this field. Advice, treatment and onward referrals have been helpful, timely and appropriate. I cannot fault the on-going care and support I am receiving.
GP surgery review: dr-t-p-fox-&-partners
Title: Helped my family who was struggling
Rating: 5 out of 5
Visited: November 2022
The admiral nurse at Colton Mill has provided life-changing support for my family who are affected by my father having dementia and Alzheimer’s disease. 
The admiral nurse came to us at the right time because we needed help but we didn’t know who to turn to. The admiral nurselistened to us and she had the knowledge to solve our problems. 
The admiral nurse recognised that my family were at crisis point and helped us manage complex needs, she considered the person living with dementia and the people around them and organised a life changing solution.  
The admiral nurse is a credit to the area and an admiral nurse is a service that was needed, massively ! 
Thanks once again.
GP surgery review: dr-t-p-fox-&-partners
Title: Horrendous
Rating: 1 out of 5
Visited: November 2022
So all week i have been trying to make an appointment as before they will prescribe my next prescription of sertraline they want to review me. (Ive had 2 reviews in the 2 years ive been in on it due to post natel depression) and i couldn't get through at all, i tried booking online but there was nothing so i did the E consult as made a note of me trying to contact with avail and i need a review asap for my meds, that was rejected. I finally got through fri pm but there was obviously no apps and my meds have run out and all i can do is try again tomorrow. Its disgusting. Ive been with them years and since covid they have just gone down hill!!!! Waste of time.
GP surgery review: dr-t-p-fox-&-partners
Title: Very frustrating
Rating: 3 out of 5
Visited: August 2022
As a new patient my experience so far has been frustrating. Before my first appointment I spent hours trying to contact the hospital to get recent test results sent through to the GP so she would have all the information relevant to my situation. The surgery rang me the day before to confirm receipt of the info from the hospital. When I attended at the surgery the doctor said they hadn't got them! The whole appointment was spent fruitlessly trying to find them. I had to ring the hospital in front of the doctor to ask them to email them through again.
Today, on hospitals advice, I rang the surgery to request the doctor write to the hospital to expedite my latest referral. The frustration and treatment I received was unacceptable. Being told they don't do it, even though it was a request from the hospital. Being told I'd have to make an appointment to see the doctor for them to consider it, to give all the information about my medical problem to the doctor, albeit I'd already told it to the doctor at my appointment 2 weeks ago (!). Couldn't make me an appointment for a number of weeks so I'd have to ring in on the day. Then, having told me that a certain receptionist (whose name I have) rings me later at the doctors request  make me an appointment to give them further info which, for the 2nd time today, I said I could have given had my previous appointment not been wasted looking for the  hospital email with my test results. She then wanted me to tell her everything I'd just td the first receptionist today (unreasonable). I told her I was not going through it yet again and I was in the middle of my meal at which she said, quite rudely, to me "well I'd better let you get on with your meal then". I was about to ask her was she not going to make an appointment then when I realised she'd put the phone down on me. I was incensed. Disgusting. I've now had a text telling me to put it all in writing, like I've nothing else to spend my time doing.
Disgraceful. A shambles and disgusting treatment of patients.
GP surgery review: dr-t-p-fox-&-partners
Title: Wide range of services
Rating: 5 out of 5
Visited: January 2022
I am new to the area and registered last year at the practice. The receptionist was really helpful and explained about all the services available. I can honestly say I have been amazed at how lovely the staff are as well as being polite and professional. 
I’ve managed to get an appointment with a GP, the nurse and recently I saw a practice pharmacist about a medication query. The weekend appointment for a smear test was great not having to take time off work and my partner attended an evening drop in clinic this week for his flu jab. My result for my smear was back in a week. 

All you hear on the media are complaints about GP practices and no appointments. Well Colton Mill have exceeded my expectations and I’d like to say thank you to all the staff at this difficult time. I would definitely recommend them.
GP surgery review: family-doctors
Title: Never see a person
Rating: 2 out of 5
Visited: January 2024
I can't remember the last time I saw a doctor at this surgery. We used to have phone call appointments, which I felt was a bit silly as how can you accurately give medical advice without seeing the patient or the problem.

Now we have an online form which takes forever to fill in and repeats itself, and have to sit and wait for someone to be bothered to look at this and respond to you. Hope you don't feel too unwell, you're going to be waiting hours, if not a full day before you'll get a response.

If you're lucky enough to get an appointment it'll be in several weeks time. By the time you get to have the appointment you'll either be better or be much worse. 

I submitted a form today with an issue I was having and got told to see a pharmacist. If I wanted to see a pharmacist I would have gone to one already, rather than bothering with all the faff of the form.

The doctors here, and from what I understand and almost all surgeries now, see as few patients as possible and give as little advice as possible, passing you off to someone else whenever they can. 

Seems to me like they just want to be paid their salary for doing as little work as possible.
GP surgery review: family-doctors
Title: Just superb service
Rating: 5 out of 5
Visited: January 2024
I have never, ever been fortunate enough to be in a practice like Eyre Medical Centre, Edinburgh. Everyone in the team - from GP's, Nurses, Physio to Reception Staff - make you feel so welcome. They are efficient; know exactly what they're doing, and interact with care, compassion and knowledge. Best GP in the UK, as far as I'm concerned. So grateful to them for all they've done for me during a very trying time.
GP surgery review: family-doctors
Title: Terrible practice
Rating: 1 out of 5
Visited: December 2023
I require support with mental health issues which my doctor (was locum, now permanent as far as I believe) keeps ignoring a referral to a Mental Health team. That's when I get through to them. It's a complete battle of wits with receptionists each time, trying to get any sort of appointment with the doctor whether Telephone or other. The doctor is constantly full, even at 9am when they open at 8:30am. Today I was told to call back on Monday when all I required was a fit note. How can it be that every single time I call, I can never see the doctor? I haven't seen my doctor since before the whole Covid thing started, but as I remember,  the service before was also terrible. I have had to go the means of going through my works private healthcare. If I could afford it, my preference would be to go Private for the rest of my life however I don't think that this is an option! These people cause me more stress and anxiety than they need to! Absolute shambles!
GP surgery review: family-doctors
Title: Will I ever met a doctor?
Rating: 1 out of 5
Visited: December 2023
I am suffering chronic acid reflux and have had two major operations in the last six months, but can not see my GP. Two phone call appointments with a 'care practioner' or nurse have lead to no progress. I asked for an urgent face to face with the GP last week, and have just been offered a phone call in four weeks.
GP surgery review: family-doctors
Title: Kinmel Bay Medical Centre Is A Wonderful practice
Rating: 5 out of 5
Visited: December 2023
We moved to this area recently & signed on with our GP practice. We've been so pleased with everything about it. The doctors, nurses, receptionists, office staff have all been so friendly, knowledgable & kind. The surgery is always clean & tidy. Getting to book an appointment via the telephone has been easy with same day, telephone or face to face appointments, being available. We cannot recommend this practice enough. Thank you everyone
GP surgery review: family-doctors
Title: Very poor exoerience
Rating: 2 out of 5
Visited: December 2023
Have been taking over the counter medication for four weeks, no improvement. Contacted GP, after 30 minutes on hold told if no emergency, no appointment, call back
GP surgery review: family-doctors
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2023
I sent an e consul and within a couple of hours an appointment was made to see a Dr. I saw an excellent out of hours Dr who not only gave me peace of mind but helped with another problem. Words can not e press how highly I rate this practice.
GP surgery review: family-doctors
Title: Wasted consultation
Rating: 1 out of 5
Visited: December 2023
Well that was another wasted face to face consultation.  wasn't worth getting out of bed for! Doctor looked bored, tired, was dismissive and failed to acknowledge my concerns.  When you have complex health problems a tired locum is not necessarily the person you want to see
GP surgery review: family-doctors
Title: Awful communication
Rating: 2 out of 5
Visited: November 2023
Triage service over for the day which they don’t tell you until you have been holding on for half an hour (but I was in the time they say you can phone for triage service) and rattled off what’s wrong. Phone 111 they say so I do. 111 say they will get my doctors to phone me. A few hours later I get a text message saying I am best suited going to a chemist.  Problem is they are the ones that told me to phone my doctors. So whole day being pushed from pillar to post not being taken seriously and I don’t feel listened too at all
GP surgery review: family-doctors
Title: Heart failure nursing care
Rating: 5 out of 5
Visited: November 2023
I was visited at home by the practice heart failure nurse. Her considerate care was first class.Competent, encouraging and totally dedicated. A wonderful asset to the surgery
GP surgery review: manston-surgery
Title: Terrible Practice
Rating: 1 out of 5
Visited: October 2023
I can’t understand why this surgery is still allowed to take new patients on. Only way to get an appt is to phone each morning which if you are lucky to get through and not spend 35mins on the phone is ok. Treated with utter contempt by the Drs who won’t let you speak and explain your symptoms. Receptionists are fed up clearly and there is a toxic atmosphere in the surgery. I’ve been a patient here for many years and it’s gone down hill rapidly. There seems to be little organisation which leads to chaos. A change of management is needed as the current system isn’t fit for purpose.
GP surgery review: manston-surgery
Title: Go above and beyond
Rating: 5 out of 5
Visited: August 2023
IV been with Manston Surgery for nearly 40 years and I have to say IV never had any problems with any Drs. Nurses or Receptionists especially through the Pandemic and all the extra work they all had to endure. The care and compassion is second to none and feel lucky to have this practice as my Doctor's. Thank you to you all and thank you
GP surgery review: healds-road-surgery
Title: Disregard for patients
Rating: 2 out of 5
Visited: October 2023
The surgery all of a sudden introduced a requirement to register your car when parking in the car park. Many patients were oblivious to this, and for someone with a family having attended several appointments within a short space of time, it was very costly. Many others also had this problem.

The surgery eventually started to write on appoitnment notices that registration is necessary for car parking. But, it was too late. The fines/charges had already been recorded and were sent out.

Basically, for an appointment at this surgery, something as simple as a blood test, it costs £60-£100. 

We have been robbed. Imagine having half your monthly salary going to pay for the surgery's parking charges. Disgusting. While these doctors, at this surgery, earn ~90k a year, they implement such inconsiderate measures to further burden the underprivileged. At the same time, doctors cry poverty and go on strikes. 

The surgery has been very unhelpful. They gave a blunt answer: "it's between you and the parking company; nothing to do with us."

I am planning on moving to another surgery. I know of other who are following suit.

Avoid this surgery at all costs. (Quite literally!).
GP surgery review: healds-road-surgery
Title: Impossible to get a appointment
Rating: 1 out of 5
Visited: December 2022
The surgery operate a system where you have to call at 8am to make a appointment. Called at 8am exactly and they tell me the call queue is full and hangs up! No email address. No other method of contact. Tried to keep calling in case it's an error but still no luck. Same with repeT prescriptions. You have to physically go to the surgery and write it down on a paper. Extremely inconsiderate of individuals and older people that may be not be able to do this. 
Shocking service that needs reviewing as  matter of urgency
GP surgery review: healds-road-surgery
Title: Very bad
Rating: 1 out of 5
Visited: October 2022
I have been in pain for months and doctor would not give me any kind of medication. The doctors are rude and do not care. They fob u off on 5 occasions I requested help instead I get told to do samples even tho I have gave 5 samples. Avoid avoid
GP surgery review: sidings-healthcare-centre
Title: Helpful in times of need
Rating: 5 out of 5
Visited: January 2023
The practice staff and clinicians have been extremely helpful and supportive when most needed (dealing with my very sick father). The surgery provided home visits when needed and honestly exceeded my expectations. They made what was a very difficult time somewhat easier. I am very grateful. Thank you.
GP surgery review: sidings-healthcare-centre
Title: Appointments
Rating: 2 out of 5
Visited: October 2022
The phone appointment system does not work at all. First of all its hard to connect, after the line is connected we have to wait in the long que and when we get through customer services all the appointments are booked for the day.
GP surgery review: sidings-healthcare-centre
Title: Awful!!
Rating: 1 out of 5
Visited: April 2022
Impossible to get an appointment or even get through to a member of staff. Receptionists and admin staff seem to lack training and manners. Have been referred by receptionists to a&e for minor things even when 111 have sent a referral to the gp for an emergency appointment! Ridiculous!!
GP surgery review: the-paddock-surgery
Title: Great service
Rating: 5 out of 5
Visited: May 2023
I recently had to contact the surgery as I rarely need to attend. I was was dealt with promptly and had excellent service and management of my problem. 
I cannot recommend them enough and thank them for their caring service
GP surgery review: the-paddock-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
I cannot fault this practice at all. On many times I have rang in the morning and had an appointment the same day which when you hear so many other places you don’t I will say they are very good.
The only thing is they don’t do appointments online as far as I am aware or messaging online but I am not to bothered . I do like the fact I can request medication online and that gets delivered to my flat by local pharmacy.
They were vry good with vaccinations I went in for a flu one last year and got a covid booster at the same time.
You never have to wait a very long time to it’s a very nice practice
GP surgery review: the-paddock-surgery
Title: Great service
Rating: 5 out of 5
Visited: February 2023
Receptionist who I spoke with on the phone and subsequently meeting her later was brilliant. Everything I asked was dealt with in a lovely,friendly and professional manner.
GP surgery review: the-paddock-surgery
Title: Caring and hardworking staff
Rating: 5 out of 5
Visited: December 2022
Having dealt with another surgery for my elderly mother this only makes it more apparent I leave this review. The Paddock Surgery is so helpful and the staff listen and empathise. They have a call back system which lets you keep your place in the telephone queue, not all surgeries have this. They don’t get cross if you pop in to ask a question, again others do. They are always trying their best to help and accommodate and get you the appropriate person for your appointment. The nurses, nurse practitioner, GPS I have seen have all been really helpful and given me their full attention and seem to genuinely care. Please take the time to highlight to them how much I value them all during such difficult times! Thanks so much to all at the surgery!