janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: collingwood-health-group
Title: Phone call
Rating: 1 out of 5
Visited: August 2022
I got a message to call the surgery on Friday I started my phone call at 17.00 by 17.25 I was number 4 in the queue at 18.10 the message then told me that the surgery was now closed is this the standard for the practice???
GP surgery review: collingwood-health-group
Title: Good luck trying to get through on the phone
Rating: 1 out of 5
Visited: July 2022
The phone system at this surgery needs major improvements. I have waited in the call queue today for 45 minutes only to be cut off. This isn't the first time this has happened, it is almost impossible to speak with someone urgently. We don't all have time to wait and wait in the queue. The call back system is also a joke.

And if you try calling into the surgery itself there is absolutely no privacy when discussing something with the reception staff - everyone in the waiting room can hear what you are talking about.

This just isn't good enough - in 2022 we should NOT have to suffer such a poor experience just to get medical advice. 

I totally sympathise with staffing issues and coming out of covid etc, but when it gets to the stage of simply giving up and self diagnosing this can become very very dangerous.
GP surgery review: collingwood-health-group
Title: d4 medical
Rating: 2 out of 5
Visited: July 2022
i booked to have a d4 medical completede on 22/07/22 when i got in to see the doctor he checked my medcal records and told me that the form would be filled in that night.i contacted the surgery on monday 1/8/22 to be told that the form was not filled in i explaned that this had to be sent of the reception staff told me that this would be completed asap.i phoned on Wednensday 3/8/22 to see if the form was ready to be picked up i was told that the form was with the doctor.I have phoned today 4/8/22 to be told that the d4 was still not complete and the form is done outside of normal hours what have i paided £80.00 for.
GP surgery review: collingwood-health-group
Title: Impossible to contact via phone
Rating: 2 out of 5
Visited: April 2022
I've tried on a number of occasions to ring the practice to make an appointment or enquire about something. Regularly the queue on the phone is long and recently I was 37th in queue.  Other practices seem to be able to answer a phone and deal with a matter. Since the practice merged it is nearly impossible to get through to speak with someone on the phone. Surely this should be addressed.
GP surgery review: collingwood-health-group
Title: Excellent Care
Rating: 5 out of 5
Visited: March 2022
I want to commend you on the excellent care given to me yesterday during my MOT. Nothing was too much trouble, and the care was provided in a caring, professional, friendly and relaxed way. New, previously unknown issues were identifed, advice sought regarding next steps and the necessary steps put in place for future care and investigations.Please pass on my thanks to this exeptional member of staff.
GP surgery review: wideopen-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: June 2023
Always very polite and friendly.  The confirmation  text is fab. Always found d staff professional and easy to talk to
GP surgery review: wideopen-medical-centre
Title: Friendly
Rating: 4 out of 5
Visited: June 2023
Appointment and prescription sorted with no problems. Very friendly and professional staff as usual.
GP surgery review: wideopen-medical-centre
Title: Excellent service provider
Rating: 5 out of 5
Visited: June 2023
I feel they always have time for me and get seen to efficiently. Even during these difficult times for the NHS I've felt as though what matters to me matters to them.
GP surgery review: wideopen-medical-centre
Title: Zero care given
Rating: 1 out of 5
Visited: January 2023
Doctors will just send you away because I yes easier, receptionist do not care to much either 
No help give at all 
Register somewhere else
GP surgery review: woodlands-family-medical-centre
Title: Great experience
Rating: 4 out of 5
Visited: August 2022
I just wanted to say I have been coming to the surgery quite a bit recently and everytime I have came in it has been a lovely, pleasant young girl on reception each time and she has made me feel very comfortable when approaching her on the front reception. She is always willing to help and go out of her way to make sure all my enquiries are answered.
I would like to say a big thank you to her for always being polite and helpful towards me and her friendliness towards other patients in the waiting room. 
Review sent in on Friday 12th.
GP surgery review: woodlands-family-medical-centre
Title: Disappointing service
Rating: 2 out of 5
Visited: August 2022
Been on the phone for past 1 hour waiting for someone to attend. Kept saying I’m caller number 1 very disappointed I am.
GP surgery review: deerness-park-medical-group
Title: An excellent practice, very caring  staff
Rating: 5 out of 5
Visited: March 2023
Very good!
I was thoroughly checked out. Thought I might be given antibiotics that  but happy to accept I didn't actually need them. I was given advice on how to self treat which has helped.
GP surgery review: deerness-park-medical-group
Title: New econsult  system
Rating: 5 out of 5
Visited: March 2023
In regards to the new system I want to express how convenient and fast the new system is. I'm sure it's taken a lot of effort and getting used to by staff and is very new to patients but for its early days it seems to be working brilliantly. I feel I'm able to give a lot more information about a problem I may be experiencing and the list of questions makes sure I don't miss or forget anything which ultimately leads to a better diagnosis and next step care. I appreciate the effort the surgery and staff have taken to introduce this system so all patients can experience the best quality care. Of course the new system will take some getting used to for everyone but I can see it is a brilliant update that once utilised to its full potential by patients will save a lot of time and result in best care.
GP surgery review: deerness-park-medical-group
Title: Cannot get an appointment
Rating: 1 out of 5
Visited: February 2023
Supposed to be now imprived for 2023 and its worse...impossible to get an appointment and they are taking new patients on..something doesnt add up..shambles from top to bottom .book using our new easy to fill in online ...i tried and its a nightmare and i'm computer savvy .
GP surgery review: deerness-park-medical-group
Title: Absolutely awful
Rating: 1 out of 5
Visited: January 2023
Can't get an appt for love nor money, on hold 2 days in a row from 8am for 40 mins each time only to be told there's no appts left. The daily system is a disgrace. Nothing is triaged and everything is first come first served. 

It's quite infuriating that the other reviews left from years back all say the same thing, yet nothing has changed. 

Trying to get an appointment is harder than getting out of Fort knox! 

From a fellow healthcare professionals perspective.....this service is unacceptable and wouldn't recommend to anyone. Basically if your unwell, just put up with it....unless it's life threatening. 

Looking for another surgery.
GP surgery review: deerness-park-medical-group
Title: Absolute Joke
Rating: 1 out of 5
Visited: December 2022
Waited an hour and a half on hold. Was 11th in queue when I rang. Finally got to the top of the queue and disconnected straight away. This is me trying to get results that I haven't recieved yet and should have
GP surgery review: deerness-park-medical-group
Title: Absolutely joke
Rating: 1 out of 5
Visited: December 2022
Horrendous appointment/prescription line. Spent over 45 minutes trying to get appointment this morning still 7th in queue gave up as would of been no appointments left once I would of gotten through. It’s like this every morning try ringing at 8:00 am to be told most mornings after been holding for 45minutes or so no appointments left. Tried prescription line at 10;00 am held in a queue, number 2 only in the queue for 2 hours no answer gave up in the end. Tried several times over the day always a queue not willing to sit in a queue again.  The voicemail encourages patients to apply online for prescription however two options only repeat or something you’ve had prescribed from GP in the past to click on this option only then to be advised to ring GP surgery. Lost the will to live today trying to speak to someone nearly 3 hours of my life I won’t get back. Diabolical service don’t need to see Doctor just need a prescription for something I’ve had prescribed before however unable to get over the counter from chemist. Can’t even get through on telephone to complain unless you want to sit in another queue.
GP surgery review: deerness-park-medical-group
Title: Dreadful repeat prescription service
Rating: 1 out of 5
Visited: November 2022
Terminally ill brother left without pain relief ordered last week and still not recieved . Spoke to practice manager whe promised to call me back 10 days ago . Yet again repeat prescriptions not sent to pharmacy and missing meds . Barbaric
GP surgery review: deerness-park-medical-group
Title: Ear wax removal
Rating: 1 out of 5
Visited: May 2022
I found out today that this practice no longer offers earwax removal. 
For several weeks  I have been using drops to see if my earwax problem can be resolved but it has in fact got worse. Sharp pains and ringing in the ears. I am told that the surgery no longer offers earwax removal. As a pensioner on pension credit I find that having to pay 100 pounds for earwax removal privately is appalling.
GP surgery review: deerness-park-medical-group
Title: Terrible reception staff
Rating: 1 out of 5
Visited: April 2022
This surgery infuriates me. Out of all the reception staff there is one that is nice and friendly and I think I’ve spoken to her about twice. The rest of the time I deal with rude unhelpful and blunt staff, the idea of a doctors surgery is to make people feel welcome and like they really are coming to you for help, there should not be a barrier in the way of trying to get an appointment or trying to get t help from reception staff. There have been times when I don’t even want to make an appointment as I dread speaking to them, which is shocking. I also know other people who have the same views. This needs to change drastically, some basic customer service training is well overdue.
GP surgery review: park-lane-practice
Title: Rude Receptionist
Rating: 1 out of 5
Visited: February 2022
Tried to register with this surgery as online it said my postcode was in the catchment.  
Got told be the incredibly rude receptionist it wasn't... so something is incorrect.  After trying to explain this so their website could be update I got told to 'be quiet and go away"

Rather glad I'm not in the catchment after that!
GP surgery review: bridge-view-medical-group
Title: All went well
Rating: 4 out of 5
Visited: September 2023
I had an appointment for a blood test because i am taking statins after having a stroke earlier this year. The Appointment was on time and the blood test was done without any problems
GP surgery review: bridge-view-medical-group
Title: Grateful patient
Rating: 5 out of 5
Visited: September 2023
I seen my diabetic nurse for my regular check up blood pressure. Blood test and found out I'm back to being pre diabetic which I'm extremely happy. The nurse always gives fantastic advice and I'm very happy with the treatment I've been given
GP surgery review: bridge-view-medical-group
Title: Review
Rating: 5 out of 5
Visited: September 2023
Missed my appointment yesterday and was given an appointment for today . The telephonist was very helpful . As missing my previous appointment was not my fault
GP surgery review: bridge-view-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
I had a telephone consultation at 8.45 am then a appointment at the surgery at 10.00 am  when a prescription was sent to my local chemist
GP surgery review: bridge-view-medical-group
Title: (More for your info - not likely to be published)
Rating: 3 out of 5
Visited: August 2023
I had an appointment with a F Y 2 Doc yesterday and let's say "I got the impression he'd only been on this bit of rotation for 2 days". (Well, waiting outside office while he 'writes up previous/revises next' is not within the 10mins given per patient appointment was a bit of a clue...)
I assumed I got him as it was a follow up to e-Consult and he had time to do 'research' as most info was with him already.
He seemed to be struggling with E M S, (although he apologised for not seeming to pay me enough attention) and the concept of 'one symptom' is not always the first thing that's mentioned but the most relevant to 'guiding along a diagnosis pathway'. Systemic signs of 'active malady' should direct thinking over 'what patient first mentions'. Any patterns/references to past e-consult/history were not 'incorporated into the thinking' and when I preempt the questions (Is there this/that?) because I know the questions should be acknowledged instead of me being asked those same questions 3 or 4 times within the consultation. I know the brain is working along 'ask X - get answer Y/Z - follow flow to end of diagnostic flowchart revised in their head' so it's not personal, just needs to build up experience and skills and that will click into place.
Not stating he's dangerous but 'lacking in confidence'. GPs are about many comorbidity patients (not all of them as knowledgable/engaged as myself) but felt he needs more 'easily diagnosed patients' in order to build up his confidence and practice his way around the system for a while.
By doing this, you have increased your own workload as patients will have to return 'to get stuff sorted' and your other trainers/partners have to sacrifice more time in supporting them.
It's not your fault and there's no blame but let's say that a long wait for an appointment which still doesn't help isn't going to get your workload easier.
GP surgery review: bridge-view-medical-group
Title: Great doctor
Rating: 5 out of 5
Visited: August 2023
Visited Wed 16/08/2023 to explain my concerns about my medication. The doctor was very empathetic and assured me about the concerns I have. I came away reassured about my case and thanked the doctor accordingly.
GP surgery review: bridge-view-medical-group
Title: Good practice
Rating: 5 out of 5
Visited: July 2023
Really helpful pleasent and listened and very caring nothing was a problem for them would recommend them all my friends
GP surgery review: bridge-view-medical-group
Title: Excellent service
Rating: 5 out of 5
Visited: June 2023
Always excellent, friendly and professional service, as a minority I have never been made to feel different but felt welcomed and regarded this is 4yrs ongoing!
GP surgery review: bridge-view-medical-group
Title: Ear infection
Rating: 5 out of 5
Visited: June 2023
Excellent through out my whole treatment. Seen very quickly and diagnosed.  Well informed about appointment date. Very happy with service.
GP surgery review: bridge-view-medical-group
Title: Exellent Practice
Rating: 5 out of 5
Visited: May 2023
Friday I attended to leave a blood test again and I didn't have to wait and the nurse talked to me about my diabetes and praised me for giving up smoking which was 16 months ago and I was only there 20 minutes, I also never have difficulty getting an appointment, many thanks.
GP surgery review: monkwearmouth-health-centre
Title: Great practise
Rating: 5 out of 5
Visited: December 2022
Saw nurse for a routine test she made me feel so at ease and was very patient and talked you through a very good nurse
GP surgery review: monkwearmouth-health-centre
Title: Needs reviewing
Rating: 3 out of 5
Visited: August 2022
Felt as though I was inconveniencing the Dr, no feeling of understanding or compassion at all, and on a conveyer belt to get in and out as quickly as possible. Whilst I understand how busy and underfunded the NHS is, there still should be a little bit of compassion given. When requesting help, just directed to the NHS website. I dread having to go!
GP surgery review: pallion-family-practice
Title: E Consult
Rating: 4 out of 5
Visited: February 2023
Working 13 hour shifts and not been able to telephone at 8am I have tried to  use the online E Consultations on numerous occasions to then receive either a call/text to say I need to make an appointment and to call at 8am!!. Surely the whole point of an E consult is for the GP to triage and make an appropriate appointment?  If I could call and make an appointment I wouldn’t be doing an E consult. This method definitely needs looking into. Maybe some appointments kept aside for E Consults?
GP surgery review: pallion-family-practice
Title: Really bad time keeping
Rating: 1 out of 5
Visited: January 2023
I rang on the morning for an appointment for after 12 as I was at work. They said only appointment they had was 11.30. So I left work early. Got here at 11.25 as I work in the hospital, and I'm still currently waiting and it's now 12.35. Over a hour late and all I get off the receptionist is sorry there's 2 before you. Not happy at all as I have to be back at work later as well.
GP surgery review: pallion-family-practice
Title: Great sevice
Rating: 5 out of 5
Visited: October 2022
After being unable to get appointment at my local drs for weeks, was referred to pallion, nice friendly staff and very understanding dr, shame the link they sent for feed back didnt work!
GP surgery review: pallion-family-practice
Title: Do GP Appointments Exist Anymore
Rating: 1 out of 5
Visited: January 2022
Been Phoning week after week for a gp appointment to be told constantly there is nothing availbale yet when you walk in there isn't a patient waiting. This practice is an absolute disgrace.
GP surgery review: pallion-family-practice
Title: Unprofessional Admin Staff
Rating: 1 out of 5
Visited: January 2022
Trying to get appointments impossible. 40 minute waiting time on telephone from 8am. Then when answered , no appointments available and extremely unhelpful staff who then decide if you warrant an appointment or not. These are not trained medical staff who say they are doing what the doctors say. However when eventually you see a doctor, they can not understand why you didn't get appointments.  Severe training is required.
GP surgery review: new-silksworth-medical-practice
Title: You have changed my life
Rating: 5 out of 5
Visited: October 2022
You have changed my life, thank you.  Just the time you have taken to talk to me has changed my life around....I really appreciate the time you have given me.  It has made a real difference.
GP surgery review: new-silksworth-medical-practice
Title: A simple thank you
Rating: 5 out of 5
Visited: October 2022
Thank you for all your hard work, I needed a private referral and nothing was too much trouble for your reception team who sorted this out for me when I needed it.  Thank you
GP surgery review: new-silksworth-medical-practice
Title: Well done
Rating: 5 out of 5
Visited: September 2022
Just want to pass on my appreciation to the receptionist who answered my phone call.  They listened and sorted out my concerns.  Well done.  Keep up the empathetic approach and your lovely mannerism with staff and patients alike.
GP surgery review: new-silksworth-medical-practice
Title: Excellent support
Rating: 5 out of 5
Visited: September 2022
I didn't know this support was available.  You have been so helpful and it is exactly what I need.  Thank you so much you are doing a good job.
GP surgery review: new-silksworth-medical-practice
Title: You are all incredible
Rating: 5 out of 5
Visited: September 2022
Thank you for supporting my disabled son to access his COVID vaccine, this is incredible and you are all incredible.  I cannot thank you enough for your help.  Very best wishes.
GP surgery review: new-silksworth-medical-practice
Title: Thank you for everything
Rating: 5 out of 5
Visited: August 2022
I have had cause to be involved with your social worker and safeguarding lead.  They were both sent from God.  When I felt I had nowhere else to turn, they were amazing,  Thank you for everything.
GP surgery review: new-silksworth-medical-practice
Title: Don’t ever join this surgery
Rating: 1 out of 5
Visited: August 2022
Waste of time joining this surgery , had nothing but trouble since joining last year . Can’t ever get an appointment , the GPs are fine ,,it’s the practice in general that’s the problem . telephone lines are completely jammed with same recorded excuses . Receptionist was rude today , told me to join another GP practice if I wasn’t happy . For some reason my repeat prescription wasn’t renewed . I Was told I needed to see a GP in 2 weeks and would need to ring back tomorrow to make an appointment. I asked what about the meds I need now and why did I need to ring back tomorrow but was told tough as It wasn’t there fault my meds were cancelled . Rude staff telling me I mustn’t of been taking my tablets so they will of been cancelled . I stressed I had been taking my meds every single day without fail ! Still No help whatsoever. I only want my repeat prescription renewing so why do I need to see my GP , No wonder they are really busy
GP surgery review: new-silksworth-medical-practice
Title: Life changed due to good care
Rating: 5 out of 5
Visited: August 2022
I could not thank the Nurse Practitioner enough as my life has been changed around after the Advanced Nurse Practitioner saw me for what I thought was perimenopausal symptoms in June . After investigations and I was diagnosed as type 2 diabetic . I now  feels great , now on medication my symptoms have all resolved and I am very motivated and if she has been given the HRT she wanted she would still not know she was diabetic !   Thank you
GP surgery review: new-silksworth-medical-practice
Title: Care and persistence
Rating: 5 out of 5
Visited: July 2022
We would like to thank the Advanced Nurse Practitioner for her support in arranging a kidney scan.  This revealed a cancerous tumour.  Family and patient very grateful for ANP's care and persistence.
GP surgery review: new-silksworth-medical-practice
Title: Patient care? More like Patient don't care.
Rating: 1 out of 5
Visited: June 2022
I have no idea why they have phones, oyu can never get through. Want an appointment? Give at least 3 week's notice. My chest infection had cleared up after struggling for 3 weeks to breath by the time I could get an appointment. I've now been waiting in a queue on the phone for 15 minutes. Absolutely unacceptable.
GP surgery review: sunderland-gp-alliance-south-hylton-surg
Title: Praise where it is due
Rating: 5 out of 5
Visited: September 2022
In this world of everyone seeing only the bad in the NHS, I just wanted to share with you something which often gets overlooked and not spoken about much.  I had cause to ring South Hylton surgery both personally and professionally in the last 2 weeks.  I would like to say how polite the receptionist has been when speaking with me as a patient's representative.  Praise where it is due.
GP surgery review: valens-medical-partnership
Title: Website is not fit for purpose
Rating: 3 out of 5
Visited: April 2023
I received a letter asking me to contact my local surgery to arrange a routine blood test. I phoned Lynemouth Surgery and followed options on recorded message as best possible (arranging a blood test was not an option so ended up choosing GP appointment). The message included a suggestion that it might be quicker to use the online service. I went onto valens website. The site gave me the option of choosing a medical condition that I needed help with, but there was no option of requesting a blood test, so the site was no help at all to me. 
I am lucky that I have a mobile phone that I can put on speaker and that I have the day off so I have the time to wait which would not normally be the case when I am working. What happens to the people who can't do this? I finally got through after two attempts, one 20 minutes and one 36 minutes.