janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: kippax-hall-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: December 2022
Yet another frustrating and debilitating experience from a particular! GP. None existent sign of care/empathy or feeling of being taken seriously when relaying the array of ailments I've been experiencing. Which should validate the need for an MRI scan as the NHS medical advise suggests and should also be blatantly obvious to a medical professional.
GP surgery review: kippax-hall-surgery
Title: Unbelievable amazing team, totally dedicated!
Rating: 5 out of 5
Visited: July 2022
The whole team from doctors, nurses, receptionists, and follow on boots chemists are wonderful. My daughter was born 3 months prem and she's 25, I've had breast cancer and a hip replacement and they have all been there all the way for me. This is the most amazing team and I can't thank them enough. Oh, and I've got high blood pressure and still I get to see one of the doctors when I've not got an appointment. Can't thank them enough. X
GP surgery review: kippax-hall-surgery
Title: Great service
Rating: 5 out of 5
Visited: February 2022
Contacted Practice just over a week ago to arrange a procedure. Had appointment today and the Gp and Nurse were very professional, kind and gentle. Thank you both, great service much appreciated at such a busy time.
GP surgery review: lofthouse-surgery
Title: Going downhill
Rating: 3 out of 5
Visited: October 2023
I have always been proud of being part of a friendly survey and never had a problem getting appointments (although have experienced a long wait time).
I rang Tuesday morning at 08:10 - 9th in the queue… eventually answered at 08:40. I was told only 5 appointments had been released that day and they had all gone. She suggested 111 (which has on average a 6-hr call back time), or trying the walk-I’m Centre. I said it was ridiculous and this is why people go to A&E when she said “I’m
Not going to argue with you”

For training purposes:
People who call needing a doctor are not well / not their best so deal with the grumpiness.

Make sensible suggestions for alternatives. Not once did you tell me when appointments will be released later in the day.

Finally, please don’t comment to this by offering me to contact the surgery - because those lines are for people who need an appointment - which they can’t get! Instead, read the comments and act on them!
GP surgery review: lofthouse-surgery
Title: Fantastic surgery and staff
Rating: 5 out of 5
Visited: July 2023
Contacted surgery at 1.30pm, seen by GP at 4.00pm, examined given appropriate advice, blood test following morning.  All done within 22 hours.  Could not have had better treatment anywhere.  All staff very pleasant and approachable all the time.
GP surgery review: lofthouse-surgery
Title: shocked to hear the negative reviews
Rating: 5 out of 5
Visited: March 2023
Super shocked to see negative reviews on this practice. Every time I have had a dealing with this surgery whether it be the receptionist, midwife, nurse, doctor .... it has always been super positive. The reception staff have always been super helpful and polite and fabulous if I need to get my daughter seen swiftly. The NHS is super stretched at the moment so it is important to remember this and also to be kind! everyone is doing a great job :)
GP surgery review: lofthouse-surgery
Title: Waiting time
Rating: 1 out of 5
Visited: February 2023
Unbelievable amount of time over 40mins trying to get through . From caller no 4then to caller no 5 now been waiting 50 mins . They need to seriously sort out contacting them call centre it’s ridiculous not happy now been on 55 mins
GP surgery review: lofthouse-surgery
Title: Impossible to get appointments
Rating: 1 out of 5
Visited: November 2022
Anyone who wants an appointment here has to clog the lines up at 8:00 or 13:00 for the slim chance of getting one. I had two issues, but the doctor only had tine to talk about one so told be to book another appointment. When trying to book it, the receptionist explained she could only tell me what dates the doctor was in and then I have to ring two weeks before to "Try" and get another appointment. The service is embarrassing, the receptionists are unhelpful and intrusive (asking me what my personal problem was in a crowded waiting room) lacks any understanding with how people actually live and is a prime example of why people just go to A and E. Just book appointments like doctors used to do, It's not difficult, so why do you make it such an event?
GP surgery review: moorfield-house-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: August 2023
My experience with the practice has always been positive. Whenever I contact them to get an appointment for myself or my daughter, they are always able to accommodate my request and I am offered the choice of a face to face or telephone appointment. I find the reception staff to be helpful and informative and the clinical staff always take the time to listen and discuss any issues. Given my recent experience trying to make an appointment for a family member at another practice, I just wanted to acknowledge the efficient service at Moorfield House. Thank you.
GP surgery review: moorfield-house-surgery
Title: Don't answer the phone
Rating: 2 out of 5
Visited: June 2023
I can never get through. Tried for 4 days last week, waiting 30 mins before giving up. I don't have the time for this. Missed my prescription for a week. I called and got in the queue, waited 30 mins and got in my car and drove there. When I approached reception, nobody was on the phone. I showed them my phone on hold with the repeat message saying "Your call is important to us...". Obviously not. They then told me the phones were not busy. I just tried today and finally got through after 28 minutes and my battery died so I couldn't make my appointment. Not sure why I am writing this as it won't make a difference. Very poor customer service skills on reception.
GP surgery review: moorfield-house-surgery
Title: Lack of customer service & empathy from reception staff
Rating: 1 out of 5
Visited: November 2022
In the 5 or so years I have been with this GP surgery, I have never witnessed a group of admin staff with such dreadful customer service skills. 
I have never once been greeted with a hello and a smile. Instead, I receive a grunt of "name please?" At least they say please!
However, once they struggle to process my double-barrel surname, the shred of professionalism and politeness that they started with soon disappears. It appears it is my fault, that they cannot spell my name and therefore cannot find it in the system.  
After the small argument over the complex spelling of my name is over, it appears that the admin staff simply cannot get rid of me quick enough. This is usually by asking me to call back at a different time when booking appointments is actually possible. Or by offering me an appointment in the year 2027!
If the admin staff don't want to talk to the public with courtesy and empathy, when people are clearly calling in the first place for a reason that isn't desirable, I'd suggest they are in the wrong job.
A smile goes a long way. Or at least pretend you are happy to answer that phone. It isn't hard!
The GPs are great by the way, no issue there.
GP surgery review: moorfield-house-surgery
Title: The best doctors surgery Iv ever had in my 67yrs.
Rating: 5 out of 5
Visited: September 2022
I want to thank all the staff at moorfield house surgery the reception Are so friendly very approachable I had goid support even in these difficult times. I had good quality service. Thank you all for getting me back to work xxx
GP surgery review: moorfield-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
My wife and I have always had excellent service from all staff, doctors, nurses and receptionist. Today I had a problem which was resolved in a couple of hours.
GP surgery review: moorfield-house-surgery
Title: Terrible Service
Rating: 1 out of 5
Visited: January 2022
I have been with this GP Surgery all my life but the experience recently is what can only be described as appealing.  Appointment booked for a certain time only to be told 5 minutes before the appointment it will have to be cancelled as they had failed to order the correct medication.  Poor service from reception and excuses as to why appointment had to be cancelled.  I don't know what has changed but overall, sloppy, unprofessional service.
GP surgery review: nova-scotia-medical-cntr
Title: Can't fault the GP today
Rating: 5 out of 5
Visited: November 2023
13 years I've battled with my son and his health, but today I felt listened to for once. We was not rushed in his appointment, the GP explained everything, showed us examples. We needed to arrange a blood test so arranged this with the receptionist who also was very polite and helpful.
GP surgery review: nova-scotia-medical-cntr
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Very helpful and informative doctors, very thorough and did everything they could for my son. I am very happy with this surgery.
GP surgery review: nova-scotia-medical-cntr
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
All Staff amazing, extremely helpful , empathising, working hard for one's needs. I was spoke to by a Doctor the very day I called ,then added to his clinic to be seen that day too. Thank you!!
GP surgery review: nova-scotia-medical-cntr
Title: Efficient and caring
Rating: 5 out of 5
Visited: October 2023
Attended to arrange emergency appointment- was contacted same afternoon- prescribed and follow up arranged. Follow up completed and way forward planed
GP surgery review: nova-scotia-medical-cntr
Title: Great surgery
Rating: 5 out of 5
Visited: September 2023
Great customer service, always polite and helpful. My experience for my past two instances have been amazing I felt listened to and was treated with compassion from both the reception staff and the medical team. I have been with this surgery for 50 years and have nothing but praise for all the team.
GP surgery review: nova-scotia-medical-cntr
Title: Seen straight away
Rating: 4 out of 5
Visited: August 2023
I was seen in person by a doctor  the morning I rang for a appointment,  I was told everything i asked about and when I told doctor  of family history was offered tests for other connected things.
GP surgery review: nova-scotia-medical-cntr
Title: Efficient
Rating: 4 out of 5
Visited: August 2023
Same day remote appointment with GP arranged and successfully completed. Satisfied with the advice and support that was provided.
GP surgery review: nova-scotia-medical-cntr
Title: Reliable quick appropriate service
Rating: 5 out of 5
Visited: May 2023
Very good response times and constructive discussions and solution found while the doctor understands the individual requirements.
GP surgery review: nova-scotia-medical-cntr
Title: Brilliant reception staff
Rating: 5 out of 5
Visited: February 2023
Was able to offer me a weekend appointment at Gibson Lane which is much more convenient for me. Staff very helpful
GP surgery review: nova-scotia-medical-cntr
Title: Best help ever
Rating: 5 out of 5
Visited: June 2022
Treatment and staff excellent 
Everything they did for me worked they mended a broken man 
Can't fault this practice
GP surgery review: leeds-student-medical-practice
Title: Absolutely lovely and effective practice
Rating: 5 out of 5
Visited: October 2023
The staff at lsmp are the best doctors, receptionists and nurses I have met yet! 
They are always sensitive and kind about my conditions and do absolutely everything in their power to help and inform me, referring me quickly and running as many tests as needed, as well as answering any questions I might have - never leaving me feeling confused or unheard. 
I would absolutely recommend lsmp to anyone, and genuinely feel heard, looked after and listened to every single consultation without fail - from calls with receptionists, to consultations with doctors and nurses, follow ups, tests, results and referrals, I feel that every member of staff really gives their all and more and genuinely care for and respect patients, no matter how big, small, sensitive or embarrassing an issue might seem. 
Every practice should strive to be like this one!
GP surgery review: leeds-student-medical-practice
Title: Wonderful Practice
Rating: 5 out of 5
Visited: August 2023
Very nice doctor, answered all our queries. The receptionist was very friendly as well. Had my blood taken, the process was practically painless.
GP surgery review: leeds-student-medical-practice
Title: Caring and dedicated staff
Rating: 5 out of 5
Visited: June 2023
I have been with leeds student medical practice for a number of years and during two periods of being very unwell, my doctor was excellent in delivering care with empathy and both me & people close to me & other healthcare services all agree that she was attentive and consistently went above and beyond to help me , and at a time when i couldnt see i was poorly, made decisions that while i showed extreme reluctance at the time, those decisions in hindsight probably saved my life. The care i have received and how i would describe my doctor would be: caring, attentive, empathetic, organised. It is usually the job of the patient to book in for appointments, but while i was poorly my doctor made sure i was booked in to see her every week- which shows care & dedication that i will be forever grateful for. The reception staff, health support workers, and everyone i have seen at the practice have also been nothing but kind and approachable. Despite the high demand and difficulties all   practices must be facing at the moment, i have always found this practice to be as accessible as possible and to help as much as they can to meet the needs of patients in testing times
GP surgery review: leeds-student-medical-practice
Title: everything wrong
Rating: 1 out of 5
Visited: June 2023
Words can’t describe how bad my experience has been with this practice. I’ve had to ring up countless times to follow up mistakes that have been made, including; incorrect referrals, prescription not sent to pharmacy, and just a general lack of communication between people at the practice. Just this morning I rang up to ask about my prescriptions, only to be hung up on. When I rang back, they said my GP forgot to send the prescription. So 2 days later, I’m still waiting desperately for anti-anxiety medication. 
This practice makes it impossible to trust anything GPs say, and believe that they are ‘handling it’. Because chances are, they’ve forgotten all about you and will not chase up your problem unless you ring back 3 times asking for answers. 
I feel completely betrayed by my own GP, which is causing me more stress than actually helping me.
GP surgery review: leeds-student-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
I wanted to say 'thank you' to the reception staff who are so lovely to these young people who are dealing with lots of change very quickly; and to the medical staff who provide an excellent service. We were offered a same-day appointment to suit mine and my daughter's needs and the doctor we saw offered a very thorough review and explanation despite the time of day and obviously very busy. I can't thank them enough. My daughter's trust in health professionals is tricky and the care and attention, patience and action we received really made a difference.

By a mile the best GP practice I have ever used. Amazing.
GP surgery review: leeds-student-medical-practice
Title: Supportive doctors
Rating: 4 out of 5
Visited: November 2022
Felt very comfortable and supported by many of the doctors I’ve seen at the practice. The most recent one I visited was really kind, patient and attentive to my issues. Very thankful.
GP surgery review: leeds-student-medical-practice
Title: Depressing
Rating: 1 out of 5
Visited: November 2022
My son just started at Leeds uni and felt very very unwell on Friday . He was given a telephone appointment and advised to get over the counter throat spray and come back in a week if no improvement . He felt so ill he had to come home to London on Friday night  where he went to see a doctor who immediately diagnosed him with Pharyngitis and prescribed antibiotics saying he would feel better in a couple of days . We spent £80 for a return ticket home and £100 for a private dr . Such a waste of money and he was exhausted by the journey . The alternative was waiting a week for maybe a face to face appt. This makes me concerned for the next 3 years a Leeds uni if this is the surgery he has to deal with
GP surgery review: leeds-student-medical-practice
Title: Covid booster
Rating: 5 out of 5
Visited: October 2022
I live in Otley and this practice was the nearest on offer for my Covid booster.  So easy to book online.  The reception staff were friendly and very polite, as was the member of staff who gave me the injection.  Very well organised system in the waiting area, no waiting required at all.  I cannot comment on their normal routine as it is not my GP practice but I have to say I was very impressed.  Thank you!
GP surgery review: leeds-student-medical-practice
Title: Not the first time the staff have been dismissive
Rating: 1 out of 5
Visited: September 2022
Been coming for four years as a student and never had a good experience with reception. This last time was the worst and I felt that I had to leave a review. I was trying to ring up to make an appointment, something which is already very difficult at this practice, and the line is only open a couple hours a day. When I got through at around 10am( within the time parameters) I was scolded for not ringing at 8am, I explained that I couldn’t but she then said well you should have rung yesterday at 8am. There was more to this conversation but that was the short of of it- I wanted to say that it is already very hard to have the courage to ring up the GP as a mental health patient and to be met with extremely dismissive staff that focused on my inability to ring earlier rather than my need for help is distressing. In the past I have had this but I was too upset to say anything and didn’t go to the doctors for help for months, I am better now but if I were another patient with life-threatening mental health issues, this is unacceptable. I would like to add that the doctors and nurses are lovely however as the primary point of contact between patients and the GP, staff like this have no place.
GP surgery review: leeds-student-medical-practice
Title: Strange atmosphere
Rating: 2 out of 5
Visited: May 2022
Whilst I appreciate that the surgery is overwhelmed with students, it is unacceptable for the doctors and other staff to make patients feel a burden or that they want to be done with them ASAP. The doctor I saw was rushing the appointment, barely giving me chance to speak. It felt like I was not being heard at all. If I was a new student in leeds I would definitely chose another practise.
GP surgery review: one-medicare-llp-the-light
Title: Misinformation
Rating: 1 out of 5
Visited: September 2023
called to advise on appointment for travel advice. The receptionist booked us in with a travel nurse for over a weeks time. A day before the appointment, they advised that we would need to submit a questionnaire which would need to be reviewed and they were cancelling our appointments. When i enquired why they cannot review prior to the appointment, they then advised the nurse isnt working this week. How could the appointment have even taken place? Not willing to acknowledge their mistake or offer a suitable resolution. The appointment was made in plenty of time to our travel date. This is not the first time i had experienced similar issues.
GP surgery review: one-medicare-llp-the-light
Title: Receptions are our front line workers
Rating: 4 out of 5
Visited: February 2023
Yesterday I visited the surgery as I needed information and clarity around appointments.  I was full of fear around a medical issue and in that became somewhat chaotic and confused in asking questions and retaining information.  Through all of it the young receptionist remained kind and helpful.  
Later that day when I processed my visit to the surgery and the calmness I received in my chaos, I realized that our receptions are front line workers.  They are the first people the patients see.  They are the first ones who are subjected to the fears, frustrations, and angers of those of us who are worried about our health or the health of our children.  They are the ones we sometimes expect an answer from with regards to our medical conditions…questions they are unable to answer.  On top of this they need to be answering the many phone calls to the surgery, constantly be accessing the computer to make/change appointments, and often trying to juggle appointments when someone needs to cancel or change ones already made.  And this goes on all day, every day.  Few of us are under that kind of pressure on a daily basis.  
I hope in those times of me feeling fearful and frustrated I can remember to be understanding and kind to our front line workers.  They want to help us.
GP surgery review: one-medicare-llp-the-light
Title: Very helpful receptionists
Rating: 5 out of 5
Visited: January 2023
I have had a number of visits to the surgery since November.  Each time the receptionists who assisted me were helpful, patient, answered as  many of my questions that they were able to, tried hard to find appointment times that were best for me, and in one case, empathetic when I began crying.  I have been with this surgery for 12 years and grateful for the medical care I have received.
GP surgery review: one-medicare-llp-the-light
Title: Amazing service
Rating: 5 out of 5
Visited: December 2022
I completely a e consultation and had an email to say someone will contact me the next day, by 9am I had a text to confirm I had a fave to face appointment that day! Amazing 
And while I was there I got the system updated to a name change and saw the doctor who explained  what was wrong and what to do to sort it, I was talked through the treatment and a prescription was sent to my local chemist. 
Absolutely great service from Start to finish
GP surgery review: one-medicare-llp-the-light
Title: Good service once you make contact
Rating: 4 out of 5
Visited: November 2022
It took me over an hour on hold to speak to somebody, and I rang in the quieter time. Once I got through they were very efficient and helpful.
GP surgery review: one-medicare-llp-the-light
Title: Great work Keloid treatment
Rating: 5 out of 5
Visited: September 2022
I think she done a great because I feel more confident with my skin again, the scratch is less job however I think the job is not end even if only I have the right for 3 session. For me is not ethic but I respect the decision. Thanks indeed
GP surgery review: one-medicare-llp-the-light
Title: Great doctor
Rating: 4 out of 5
Visited: July 2022
The doctor took time to listen to me at each visit and made the effort to look at the problem rather than just listen to my description of it as most in the past have done. She offered me various treatments and solutions and explained how to combine medication and how to test the effectiveness of each solution given. My symptoms and health has improved significantly. She then booked a review which was reassuring as I felt I had something to work towards and another chance in case my skin did not improve. I am grateful to her for listening to me and throughly treating my problem.
GP surgery review: one-medicare-llp-the-light
Title: Amazing service!
Rating: 4 out of 5
Visited: May 2022
Extremely compassionate and helpful individuals who are always willing to help. I always felt completely at ease with each person I spoke to.
GP surgery review: one-medicare-llp-the-light
Title: Great service
Rating: 5 out of 5
Visited: January 2022
They gave me a really good service and support towards the months of progress. The dermatologist I had gave me a clear understanding of all of it.