janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: gudgeheath-lane-surgery
Title: Decline in service
Rating: 2 out of 5
Visited: October 2023
I have been with this practice for almost 40 years and have always thought very highly of it. Recently it has suffered from the lack of availability of appointments with a GP as in many other practices. Mostly I have been able to get a satisfactory outcome albeit with a short delay. It does seem that the surgery is now unable or unwilling to provide appointments for something that would have been routinely dealt with by one of the doctors 30 years ago. I have a skin tag on my breast that has become very large, inflamed, painful and bleeding and the receptionist said that they don’t do skin tags and I should go to a pharmacist. They wouldn’t give me an appointment. Whilst I believe it to be a skin tag it would only take a doctor a minute to determine what it really is and for them to determine the treatment and who could best do it. I thought that was what GPS were for. I am really disappointed.
GP surgery review: gudgeheath-lane-surgery
Title: Very Helpful
Rating: 5 out of 5
Visited: June 2023
I needed to visit with my husband and we saw a paramedic who was working at the practise that day never seen this before but he was friendly thorough knowledgeable and really really good he saw problems and got my husband the help he needed quickly without causing us to panic what a great service to have we felt really cared for
GP surgery review: gudgeheath-lane-surgery
Title: Great treatment
Rating: 5 out of 5
Visited: December 2022
Hello mate I came and was treated excellently. The reception team were very friendly and I even had a text on the morning from the reception team to remind  me of my appointment (glad they texted me as I forgot as usual hahaha) all in all a very positive experience and the doctor dealing with me was lovely aswell. Despite the struggling pressure on the surgery they are working hard to support patients and it shows. Thank you :)
GP surgery review: gudgeheath-lane-surgery
Title: A great practice with lovely Doctors
Rating: 5 out of 5
Visited: August 2022
It has been necessary for me to seek medical attention a few times over the past few months and on each occasion, I have been so impressed with the professionalism and care provided.  I can but imagine the pressure of work for the GPs but they are excellent and so personable.  Being a GP must be a relentless job in the current climate but I wanted to acknowledge and thank the wonderful team at this surgery.  I have also visited the surgery for an asthma review and blood test during the past year and was met with the same level of professionalism and care from the nursing team.  The reception staff are also polite, professional, and efficient.  A big thank you to all at Gudgeheath Lane Surgery - I really do feel blessed to be under your care; your professionalism and decication really is appreciated
GP surgery review: gudgeheath-lane-surgery
Title: They always put patients first
Rating: 5 out of 5
Visited: March 2022
So happy with this service mate. Been with this GP for 20 something years now and they’ve been nothing but great. Rang up on Friday not knowing what was wrong with me having 4 nosebleeds in a day and feeling unwell. Turns out it’s hay fever; doctor was excellent prescribed 2 different things and I already feel better now and can continue my daily activities & eating takeaway now!!! All the staff here are absolutely lovely and they recently made a receptionist a phlebotomist which I think is great as it really shows that hard work does pay off. Honestly I couldn’t fault anyone at this surgery and my experiences here have been great. Even during COVID when everyone was so busy and flooded they always did meet my albeit very high expectations (lol) considering I am a frequent service user. They’ve always made me feel cared for and appreciated as a patient and honestly mate, I feel privileged to say that I know some of these doctors as they’re hands down some of the most caring I’ve ever come across. During COVID they were hiring more receptionists to deal with demand. Once again; thank you for everything all of you do. I would highly recommend this surgery to anybody looking for a safe, comfortable surgery which they can call a home away from home.
GP surgery review: portchester-practice
Title: Thank you!
Rating: 5 out of 5
Visited: November 2023
Beginning of November I had to have major surgery, on my return home I had to contact the practice several times and cannot fault their support.  I put in e-consult queries and each time had a call back from a GP within a short space of time.  Whilst it was not only medical support that I was given, it was also reassurance.   All those I came in contact with from the practice (not just GPs) have been polite, pleasant and professional.  Portchester Practice holds "old fashioned" values, where the patient is not simply a name, but a person.  That means a lot.  I cannot recommend them highly enough,
GP surgery review: portchester-practice
Title: Excellent service and responses
Rating: 5 out of 5
Visited: July 2023
Only been with this practice since Spring but the service has been excellent. On all occasions both my wife and I have been so pleased with responses from all members of staff
GP surgery review: portchester-practice
Title: Amazing service
Rating: 5 out of 5
Visited: September 2022
Spoke to a GP early on a very busy Monday morning. Referred for a chest x ray which I managed to have done that same day. Then that very same evening had a text from the GP to reassure me that the x ray results were back and all ok. How's that for an amazing service!! Cannot fault the GP's and their team.
GP surgery review: portchester-practice
Title: Amazing service during tough times
Rating: 5 out of 5
Visited: February 2022
Called up at just past 0800 for a health concern for my child. Got a Call back at 0830 from the doctor. Seen at 0905 and out of the surgery by just after 0930. I’m sure the surgery received many calls that morning and I am incredibly pleased & thankful  that I could be seen so fast, despite all the pressures. Thank you to all of the staff here for there amazing service during tough times.
GP surgery review: westlands-medical-centre
Title: Best in Hampshire
Rating: 5 out of 5
Visited: July 2023
My Husband and I would like to thank you for such a wonderful service . We have been patients of Westlands M/C for many years and  my Husbands late parents also had many years of superb service with you.
We find it amazing when our friends complain of their respective Medical Centres of the difficulty in getting a consultation/appointments/ or even a telephone call returned. Westlands GP's and all support staff provide a superlative professional service and we thank you so much that in our later years now we have total reassurance that our underlying/existing and future health needs are in such good experienced and caring professional hands, we thank you so much.
GP surgery review: westlands-medical-centre
Title: Over reliance of text messages
Rating: 2 out of 5
Visited: May 2023
They send you a text message which has a link to complete details / respond online - so you have to do it on your mobile 'phone.  Deeply irritating.
They also telephone you using "withheld number" quite often - again, deeply irritating.
The staff I have actually met (Practice Nurses) are caring and efficient; Reception as with all things is rather hit and miss (I have experience of one very good and one less so).
The website has a lot of broken links (e.g. medication / side-effects)
I can't comment on the doctors as never had the opportunity to actually meet one of them.
The staff make a lot of assumptions about what patients know (e.g. how to get a repeat prescription, or even if you actually need one)
Overall, a lot of things are done for the convenience of the practice staff rather than the benefit of the patients.
GP surgery review: westlands-medical-centre
Title: Uncaring
Rating: 1 out of 5
Visited: April 2023
NHS online told to contact my GP urgently. So I did and found it very hard work and waited a long time for an appointment. I had explained my situation and it didn’t help to speed it up. I eventually got a hospital appointment. The hospital was brilliant and sent my details and medical needs to my GP with a prescription attached. I heard nothing from Westland so a week later I when in and was informed that email hadn’t been open so nothing had happened. Had to go back to the hospital for my prescription and have heard anything from the practice to date Shameful. Even my consultant shocked why it taken so long.
GP surgery review: westlands-medical-centre
Title: Blood pressure readings
Rating: 2 out of 5
Visited: March 2023
I was asked to send in 4 days of blood pressure readings on a special Hypertension form. I sent it back on the 21st. On the 28th they said they did not receive them. I sent them in again on the 28th.
On the 31st they said they have still not received them.
This system is not fit for purpose
GP surgery review: westlands-medical-centre
Title: Great, friendly, attentive practice
Rating: 5 out of 5
Visited: January 2023
I moved to the area in August 2022 and have found all the surgery staff to be friendly and helpful. From initially signing up with the surgery to booking appointments, the receptionist staff have been lovely. 
The services offered by the surgery is very good and I have felt that they are all care and are always trying their best. The staff all have a "can do attitude". 
I needed to sort out some medication and the pharmacist was very helpful and informative, with two follow up calls to ensure all was ok. 
Overall, my first few month experience at this surgery has been a very positive one.
GP surgery review: westlands-medical-centre
Title: Very helpful
Rating: 5 out of 5
Visited: December 2022
Today we had to contact prescriptions on behalf of a friend. The prescription lady was cheerful, polite and extremely helpful despite being short staffed. Thankyou
GP surgery review: westlands-medical-centre
Title: How not to make an "urgent" appointment.
Rating: 2 out of 5
Visited: September 2022
I am in Pain; -with my history, probably a slipped disc. I seek an urgent GP referral because I know that the obvious next step is referral for an X-ray.  I consult this website. 
The "Appmt Info" page goes to "Non-Urgent GP Appmts" -clearly not what I am looking for so I go to "Other Appmts". Here I am told -"to access urgent and non-urgent appmts -click here". I do. This goes back to the original page. I search the alternatives; - "Routine requests" goes to the "non-urgent" appmts page.  The main website goes back to the "Welcome" page. I am told not to ask for a Home Visit unless I am housebound. I am not housebound. I am offered a "GP extended access appmt"- I do not want to see a GP outside "my" Practice. I am told that "Some bookable appmts are available on Tuesday from 0600".
No wonder A&E have become overwhelmed when it has become so difficult to see my "nominated" GP.
This Practice website needs to Urgently be reviewed to re-instate the option to request a "Urgent" appmt that is Not an "Emergency" - (when of course the Practice wants to send me directly to A&E).
GP surgery review: westlands-medical-centre
Title: Very happy patient
Rating: 5 out of 5
Visited: February 2022
I have sent in several urgent and non urgent forms over the last two years. Each one has been dealt with promptly. I have visited the practice twice, the most recent was yesterday for an ECG. I saw a very professional, polite and well trained member of staff 
and it all took place promptly and easily. My impression of the surgery overall has always been positive and I consider myself lucky to have such a team of individuals very near to where I live.
GP surgery review: the-willow-group
Title: Amazing care
Rating: 5 out of 5
Visited: December 2023
I completed an e consult for a new health problem at 08.16 . I had a phone call from a Nurse at 09.32. Discussed my symptoms, gave guidance on how to manage the problem and did a script to my pharmacy. All sorted in less than 2 hours. This care was brilliant. Well done The Willow Group
GP surgery review: the-willow-group
Title: Really difficult to communicate with
Rating: 2 out of 5
Visited: December 2023
To talk to someone on the phone you have to wait for a long time on hold. They constantly refer you to their website which is awful. I have a degree in computer science and I struggled to navigate their terrible website. I wonder how a pensioner or someone who hasn’t grown up with technology would manage.
GP surgery review: the-willow-group
Title: Downhill since merge
Rating: 1 out of 5
Visited: November 2023
I was part of Gosport Medical Centre before the merge and had an amazing experience throughout. I even left a good review for it a couple years back. 
I was sad when I heard that GMC was merging with The Willow Group as I had heard multiple bad things about the group so thought I would be heading in that direction but hoped that because GMC was so great, I wouldn’t have an issue.
Since the merge, wait times from E-Consults have been weeks, even months longer for an appointment. I did an E-Consult back in November and still haven’t heard back! (It’s January). I’m gutted to know that my local GP is not as it used to be and don’t have any hope that it will get any better. Family members are also part of willow group and having the exact same issues. It’s honestly such a shame and very excited to move cities so I can get far away from the Willow Group as possible!
GP surgery review: the-willow-group
Title: Unacceptable waiting time for an appointment
Rating: 1 out of 5
Visited: October 2023
I have just been quoted an 8 to 10 week wait for a 'routine' appointment for symptoms that I consider worrying.
GP surgery review: the-willow-group
Title: Shocking, hiding doctors behind a website
Rating: 1 out of 5
Visited: October 2023
Abysmal, i have a terminal condition, just been chucked off the phone and ordered to do a e consult, the link is well and truly buried to the point that, although i have actually built e commerce websites, i can't find it.. Shocking.. They appear to be just be playing the patient numbers game because nhs funding is based per patient then putting a firewall round access to the services so impenetrable that it's easier to give up and go to the treatment centre.. Disgusting, they are meant to be doctors in the business of saving lives, not in the business of business..
GP surgery review: the-willow-group
Title: Impossible to contact you
Rating: 1 out of 5
Visited: September 2023
I have been trying to contact someone to discuss an issue about my mum's health (you have a written note of permission). I cannot get through by telephone, I always get cut off before getting below 10 in the queue. I keep filling in the online form (which I'm sure many people would find bewildering) but either get no response or a response which indicates the person replying has not understood the issue. I just need to talk to someone but it is utterly impossible to contact the Willow Group. My mum has just given up trying to contact you and feels she has been completely abandoned by the surgery.
GP surgery review: the-willow-group
Title: Excellent - Thank You!
Rating: 5 out of 5
Visited: August 2023
When Gosport Medical Centre was merged with the Willow Group I was extremely apprehensive about the quality of care I would receive, based on negative comments I'd heard.  I should not have listened. All the staff have been amazing; I've received excellent medical care and have been treated as human being, not just a number or a nuisance!!  Thank you all very much indeed.
GP surgery review: the-willow-group
Title: Excellent Care
Rating: 4 out of 5
Visited: May 2023
I used the e consult facility about a current health problem which I felt unwell with and concerned. The process was very smooth from contact via the telephone to then being seen promptly at Forton Medical Centre . I was seen by the practice registrar who listened, took history and gave me a thorough examination. She also sought advice from a partner in the practice. I felt reassured and able to go away and try the solution given. As I don't go to the doctor often  I was impressed. Considering all the grief the NHS in general gets  I never felt I was not getting the best care. Well done and thank you.
GP surgery review: the-willow-group
Title: Poor Admin
Rating: 3 out of 5
Visited: May 2023
I recieved an invitation this afternoon to attend the engagement evening to be held on Weds, but no time was indicated in the invitation. I had to trawl through the website to find out the details and when i tried to book a place none was available at either session. The lack of notice and the request for questions by tomorrow evening shows just how out of touch the practice is with modern life. I dont hang on my email account all day, and as i responded within the hour from getting the email, I can only assume there are a large number of dissatisfied patients champing at the bit to complain. If my own recent experience with the service is anything to go by, I can understand their concerns. A telephone consultation is totally inappropriate for joint injury assessment, etc.  Face to face consultations are a must for persons of a certain age, as earlier diagnosis can have profound benefits, after all, our lives are getting shorter by the minute.
GP surgery review: the-willow-group
Title: Poor service
Rating: 0 out of 5
Visited: May 2023
As a patient at the Willow Group 4 years ago it was impossible to get a doctor's appointment. I left and went with Gosport Medical Centre and had no problems. Now Gosport Medical Centre has been taken over by the Willow Group.  
First thing happens is the chemist has no response from the Willow Group for my repeat prescriptions. I contacted the Willow Group only to be told that they have no record of me ever being a patient, no current medication or repeat prescription. In the end they started me again as a new patient. I told them I had now run out of medication and it was 3 days before the chemist gave me emergency prescription which they said they should not really do.  
I've heard that there are 5 Willow Group surgeries in Gosport and prescriptions are only dispensed from one surgery, being Forton Road. How can one surgery keep up with prescriptions for 84 Thousand patients? As they have no record of my repeat prescriptions, god knows what trouble I will have next time or in the future getting repeat prescriptions.. If there was any other surgery in Gosport, I would immediately change.
GP surgery review: bridgemary-medical-centre
Title: Great staff
Rating: 5 out of 5
Visited: May 2023
Had my cervical screening appointment, the nurse was great and made me feel really comfortable. Ran through very helpful information and made sure I was happy with everything. I was initially worried before the appointment but afterwards everything was great and handled so well.
GP surgery review: bridgemary-medical-centre
Title: Absolutely abysmal
Rating: 1 out of 5
Visited: May 2023
I emailed bmc about having verrucas removed. I was eventually emailed back and told to call to book a time to have them treated. The receptionist (after 15 minutes of waiting on the phone, which I'm tempted to bill them for) she had no knowledge of the email (despite it coming from the reception), she had no knowledge of if the treatment was available on the NHS and could not book an appointment of any kind because their system basically demands a £15 phone call of a morning, half an hour of getting angry and prayer. I know it's a cliche to criticise surgery receptionists but good lord, what an utter waste of time.
GP surgery review: bridgemary-medical-centre
Title: Good receptionist
Rating: 4 out of 5
Visited: December 2022
After a misunderstanding on my part and then being misinformed. I spoke to a receptionist this evening who was very helpful and understanding. These are trying times and frustrating for many of us. But I got to speak to someone who helped and gave  me the telephone appointment I wanted. Thank you
GP surgery review: bridgemary-medical-centre
Title: Woeful lack of care
Rating: 1 out of 5
Visited: October 2022
I have phoned twice in 2 days to request to speak to a GP about obtaining a sick note first call on 4 October 1 hour and 20 minutes on hold only to be told to call back the  next day no interest in my health or questions about my heath just told to call back at 8am the next day. Called today 30 minutes on hold only to be told I cannot get a sick note for covid not offered any appointment with a doctor and yet again no interest taken or questions asked about my health. A totally demoralising experience and I am no closer to getting medical help.
Appallingly bad
GP surgery review: bridgemary-medical-centre
Title: Waiting for asthma review since April 2022
Rating: 1 out of 5
Visited: October 2022
Waiting for an asthma review since being put on a temporary prescription in March 2022. Every time I call it’s a 45 minute wait time to then hear an excuse that there are no appointments available or the asthma nurse isn’t available. I have tried to call, consult online form for an appointment and I’m getting no where. The lady I spoke to in October said I can’t move practices and I just have to wait and try again later. I am in desperate need for an asthma review to see if I am on the right medication, I’d hate to be ill and needing emergency attention because this practice duty of care was neglected.
GP surgery review: bridgemary-medical-centre
Title: Totally inefficient.
Rating: 1 out of 5
Visited: August 2022
I assume that the practice pays for sending sms messages, even when they are wrong. Today, I am informed that according to their records,  I am a smoker. I quit smoking before I ever registered here 18 years ago. I wonder what other information is incorrect on my file?
GP surgery review: bridgemary-medical-centre
Title: Really friendly practice
Rating: 5 out of 5
Visited: June 2022
Only waited about 5 minutes after my appointment time. Doctor was extremely thorough and professional, explained my medical problems in a way that was easy to understand and which  gave me a lot of confidence in the diagnosis. I would definitely recommend this practice to my friends and family.
GP surgery review: bridgemary-medical-centre
Title: Terrible receptionist
Rating: 1 out of 5
Visited: April 2022
Trying to book an appointment at this surgery is bad enough but even worse when you get one of the terrible receptionists. Rude , unhelpful , not confidential at all and left me feeling lower than I already did. This is the second time I have experienced this at the surgery since January and as I’m suffering with depression and anxiety and wanting to speak to my GP as a follow up review this service was crippling for me.
There are nice receptionists here too but it’s pot luck if you get one on the phone or at the desk.
The GPs are lovely just a real shame anyone has to endure the terrible receptionists.
GP surgery review: bridgemary-medical-centre
Title: Thank you Bridgemary Medical Centre
Rating: 5 out of 5
Visited: February 2022
Just wanted to say a special thanks to the receptionists, nurse practitioner and Dr of my son who has cerebral palsy. They have been fantastic. Helpful, courteous and efficient in their roles. Thank you all at Bridgemary Medical Centre!
GP surgery review: bury-road-surgery
Title: Above and beyond expectation
Rating: 5 out of 5
Visited: January 2024
The practice staff went out of their way to assist and above and beyond the call of duty to ensure that we received the treatment my partner and I needed for which we are extremely grateful stop