janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: buttercross-health-centre
Title: Contact
Rating: 1 out of 5
Visited: May 2023
Got message to say do blood test at home if no monitor contact practice done this they said not got monitor have to wait for one to come in from on loan got message today to say last day to do test still no monitor contacted practice they now say I can go in for the test today why send out messages if you can’t provide equipment is this just a paper tick box.?
GP surgery review: buttercross-health-centre
Title: Good experience today-thank you.
Rating: 5 out of 5
Visited: April 2023
Very thorough review of my various medical issues and the medication that had been prescribed both recently and in previous months.
GP surgery review: buttercross-health-centre
Title: Making a Visit Special
Rating: 4 out of 5
Visited: April 2023
I use Ask My GP and have found it invaluable, providing prompt response to various matters.
I can not praise enough the staff on my last visit for their Medical Care and pleasent professional attitude. Thank you.
GP surgery review: buttercross-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
Medication review, comfortable easy chat with pharmacist. Asked if I had any worries or questions. Informative and professional
GP surgery review: buttercross-health-centre
Title: Surprised how well the system worked
Rating: 5 out of 5
Visited: December 2022
I left a brief message this morning regarding an ongoing problem which I haven't been able to resolve on my own. I received a message very quickly saying I would be contacted today by a clinician. I was phoned by a GP, had a long conversation which resulted in a course of action which I'm sure will be very helpful. I was surprised and pleasantly pleased by the efficiency of this system. I appreciate that this is not the same for people who have an urgent requirement, but, nonetheless... really pleased with my first proper interaction with this surgery. Very helpful.
GP surgery review: buttercross-health-centre
Title: Excellent Care and Professional Treatment
Rating: 5 out of 5
Visited: November 2022
I was booked in for an asthma review and from the moment I was called by the asthma specialist I was treated with courtesy, cheerfulness and the utmost professionalism.  I had expected a short check-up but the process was exhaustive.  The procedures and reason for each of the tests was explained and I was reassured that I was in good health.  I left confident that I had been properly examined and understood the options available should my condition change.
GP surgery review: buttercross-health-centre
Title: Helpful and supportive
Rating: 4 out of 5
Visited: October 2022
Blood test was routine and carried out in a straightforward and professional manner. Clarification of feedback was offered and possible follow up procedures. A short satisfactory consultation and uneventful.
GP surgery review: buttercross-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Excellent booking service and personal service. A 10 out of 10 performance. The professional and helpful support was first class.
GP surgery review: buttercross-health-centre
Title: Shocking
Rating: 1 out of 5
Visited: October 2022
After being emailed to book a flu vaccination , booked , then sent a reminder to attend, attend ( taking time off work self-employed ) and being told I can’t have it , as I’m not eligible for another 9 days , and now being told on line to drive to Beaminster ( absolute joke ) 
And don’t get me started on what my 90 year old father and 87 year mother experience from this surgery
GP surgery review: church-street-surgery,-martock
Title: Experience when calling the surgery
Rating: 4 out of 5
Visited: December 2022
Managed to get through to reception without waiting too long. Spoke to a very pleasant supportive receptionist who explained the process.
A Dr rang back within 10mins and was able to issue a prescription.
I know lots of people have not had such a positive experience but I was impressed with the care and attention that received today and felt it worthy of a review.
GP surgery review: church-street-surgery,-martock
Title: In two minds????
Rating: 3 out of 5
Visited: November 2022
Having brought in the new regime there is little or no recognition between patients and staff. I don't think that I have seen the same lady on the reception twice. No friendly good mornings etc. The staff seem to be very stand-offish with  cold greetings and business takes the priority. It is certainly no more efficient than it was with the old crowd.
GP surgery review: church-street-surgery,-martock
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
I’ve been with this practice for almost 3 years now, so a majority of my experience has been through the pandemic. As the practice is shared between Martock and South Petherton I have found there is always help at either. I think all the doctors, nurses and admin do a wonderful job considering how many people they look after during such a difficult time for the NHS. 
THANK YOU to all who have called me back within hours to help, to the girls on reception for being so reassuring and helpful, and the doctor who has seen me and helped me so much in such little time. This is a lovely practice filled with kind and helpful people throughout.
GP surgery review: crewkerne-health-centre,-crewkerne
Title: Very understanding
Rating: 5 out of 5
Visited: August 2023
I was beginning to experience troubling side effects with my medications and phoned the surgery. The receptionist understood the urgency and got a doctor to call me within a few hours who was also very understanding and communicative. A new treatment plan was arranged between us and I felt so much better, especially as I had felt listened to by both the receptionist and the doctor.
GP surgery review: crewkerne-health-centre,-crewkerne
Title: Appointment system.
Rating: 3 out of 5
Visited: July 2023
Why are we unable to go into the surgery in person and make an appointment? Husband queued in reception, details taken, then told, no, you must make a telephone appointment. What a waste of time, for both the receptionist and my husband. What is the rational for this? As users of this practice we were unaware of this. You need to be fully functioning just to get over the first hurdle, that is get an appointment. By virtue of the fact we are needing to see a doctor, why make it so difficult. Telephone calls frequently tell you that you are in double digits in the queue, which can take forever to clear. That is if your call is not weirdly cut off. It is obvious that there are not enough staff to deal with these very important, emotional calls. Or the system is not dealing with them efficiently. It is of no surprise then that patients take themselves off to the overburdened A&E departments in desperation.Please get the basics in place, good communication.
GP surgery review: crewkerne-health-centre,-crewkerne
Title: My visit to the surgery
Rating: 4 out of 5
Visited: May 2023
I visited this surgery twice this week beginning 22/5/23. The first visit was on 25/5/23 and I was  happy with my consultation with the doctor. I went back the next day to talk about my prescription and had a different doctor. I was an hour late being called for my appointment and although I was given   a thorough examination,the doctor said it was difficult for him to prescribe a suitable prescription as I appeared not to suit the best ones! I resigned myself to having a repeat prescription of my original one and left the surgery feeling rather deflated!
The staff at the reception desk are very pleasant and willing to help where they can. We have been with this practise for over 40 years.
GP surgery review: crewkerne-health-centre,-crewkerne
Title: not fit for purpose
Rating: 1 out of 5
Visited: March 2023
in march this year i had a debilitating back injury further to a blow on the head. After several days of martyrdom i rang the surgery for an appointment to see a doctor..to no avail. i entered the que, two hours rang again 16th in que two hours later rang again 18th in que. tried internet self analysis, it seems at 72, male ,i'm pregnant.
i drove, in pain, to the surgery .An extraordinarily defensive receptionist offered me an appointment in May stating the practice had 14,000 patients, (seemingly all ahead of me in the que)
only option ...off to "a n e".Who informed me that their findings would be forwarded to my doctor who would communicate with me in due course to set out ongoing care regime .Nothing. I have now re learnt to walk through private practitioners.
Today and for the past few days i have been experiencing vertigo ,further to my head injury earlier in the year i have an anxiety re dizzy spells .having spent the last few hours on the internet self analysing via the Nhs website, it would seem prudent to see a doctor.
i have tried through the "Patient access" to make an appointment.
i have not been able to do so .
further to my accumulating negative experiences .
I feel sure you loose patients through natural causes on a regular basis .However, one is left wondering if this number could be reduced by the establishment of a access to medical assistance system that worked. Surely as the medical practice with 14,000 individuals relying on you ,you have a responsibility to provide such a service.
 Can you please recommend a way of reaching a doctor.
(it would be interesting to field the views of all 14000 registered patients, text or mail, to enable you to improve your service .

ps you recently text me re flue/covid jab appointments.
I immediately responded to book appointment for both jabs on Sunday.
no option for Sunday were offered, only appointment for flue jabs on Sat .
i decided to hold off a couple of days to see if Sunday both jabs appointment would come up.
to no avail ,no appointment now available .
What happened there. why offer a service but no appointments.

I am not an habitual complainer ,but something is not working within your organisation .
For your personal enlightenment may i suggest you step out, and as a pedestrian try getting an appointment for a condition not on the list.
GP surgery review: crewkerne-health-centre,-crewkerne
Title: Excellent compassionate team
Rating: 5 out of 5
Visited: October 2022
I am into the surgery today for an appointment for my mum. The receptionist was so helpful and went out of her way to help. My mum was seen within a couple of hours and treatment started. Thank you so much.
GP surgery review: crewkerne-health-centre,-crewkerne
Title: Admiration for the Reception Team.Having
Rating: 5 out of 5
Visited: October 2022
After relocating to Crewkerne then I was required to register with the medical centre.
Initially, there was ‘some confusion and teething problems’ with my registration.
However, having visited the centre, I was surprised at certain ‘Patients’ unnecessary attitude towards the Reception Staff! Suffice to say on two occasions I was full of admiration for the lady receptionist that dealt with those patients with the calmest of patience!
When it was turn, I informed the lady receptionist of ‘ my probable impending lack of medication’.
To that end she statutes that medication request would be dealt with that day. To my amazement and surprise, I received a text stating that my medication was ‘ ready for collection from my nominated Pharmacy!
A big, big thank you to all of those receptionist he helped me  that day.
As far as I’m concerned, ‘ they are the unsung heroes’ at the medical Centre.
GP surgery review: crewkerne-health-centre,-crewkerne
Title: Praise for receptionist
Rating: 4 out of 5
Visited: July 2022
I had cause to phone the practice on a Monday morning which is always busy. The receptionist I spoke to was extremely understsnding of my problem and need to speak to a doctor. She immediately spoke with the duty doctor and came back to me. The doctor then phoned within an hour. I was very impressed by her and felt that she went the extra mile for me. I feel that the receptionists don't always get the praise they deserve
GP surgery review: crewkerne-health-centre,-crewkerne
Title: Dreadful.
Rating: 1 out of 5
Visited: June 2022
It is impossible to have any trust or confidence in such a mismanaged and badly run practice . If you achieve getting through on the telephone which is usually up to an hour's wait it is impossible to get a face to face appointment without waiting weeks. After a wait of three weeks for a telephone consultation,it failed to happen . Potentially very serious delays ,mistakes ,rudeness ,apathy are failing every single patient.
GP surgery review: crewkerne-health-centre,-crewkerne
Title: Asthma review
Rating: 4 out of 5
Visited: March 2022
A review with my asthma nurse suggested a possible problem,I saw a student doctor the same day ,who with a practice doctor arranged appropriate tests.
Today I have had an ECG and blood test at the West One Surgery.
On both occasions I was treated with respect and kindness. What more can you ask?
GP surgery review: crewkerne-health-centre,-crewkerne
Title: Dangerous delays on prescriptions
Rating: 1 out of 5
Visited: March 2022
Huge delays on repeat prescriptions which is getting dangerous. Also weirdly getting worse the further out of the pandemic we get. Often having to go without vital meds and reception staff not very helpful. Speaking to lots of other people saying the same things. Have been a patient here for decades. Would like to stay.. however dont think i can risk it. Please pay attention to this.
GP surgery review: college-way-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
I called the practice at 12.30 and was number 8 in the queue, I was answered in approximatly 5 minutes.  The receptionist was very helpful and I was offered an appointment at 16.10 the same day.

I am super happy with this practice.
GP surgery review: college-way-surgery
Title: Receptionist again!
Rating: 0 out of 5
Visited: May 2022
I understand that receptionists are surgery front-liners, but good manners and a certain level of intelligence aren't that much to ask. After hospital surgery I rang the surgery for advice (as per hospital instructions) and spoke to a lovely doctor who was clearly young and newly qualified. She very honestly said she didn't have experience in the field but did her best.  
A couple of weeks later I had to call again and this time asked if it was possible to speak to one of the more experienced doctors. I then had my head snapped off by a receptionist who couldn't understand the difference between qualifications and experience.  
When I eventually spoke to a doctor it was the same one as before. We both clearly thought, 'oh no, not her again!' The receptionist hadn't done either of us any favours and put pressure on a doctor unnecessarily while leaving me in a situation of continued indecision.  
As regards the Surgery as a whole, though, I think it is one of the best in the area for medical staff and service.
GP surgery review: college-way-surgery
Title: Terrible Customer Service by Reception Team
Rating: 1 out of 5
Visited: March 2022
I visited the surgery to ask for my GP to sign a form to state that they had access to my medical records (in order for me to apply for a job with the police force). The staff member informed me the GP could not sign the form because I hadn't been a patient at the practice for 2 years. I explained that this was not what the form said, but that it said the GP should have access to my medical records for the last 2 years. The receptionist then informed me that my "complete" medical records were required in order for the doctor to sign the form and that this meant waiting for paper records. I explained that due to my age - there were no paper records, only electronic. The receptionist was unhelpful and obstructive. My mother took the form down and was told the same thing - although she was told it was a legal document! It is in fact just a form for Occupational Health purposes for them to be able to contact a doctor who has access to my records. 
I visited a 3rd time. This time I was told I would have to pay ( which I already knew and was more than happy to do). I paid and left the form with them. Two weeks later I rang to see if the form had been signed - No, it had not. They apparently had no evidence that I had paid despite me telephoning to say that I paid the very same day that I made the payment. It is now almost 4 weeks since I enquired about the form and it still hasn't even made it to the doctor. Not one person has even bothered to call to advise me what has been happening and the form still hasn't got to the person it is meant for. I am quite sure that the doctor would be happy to sign it. I appreciate that COVID times have made things difficult but the reception team have been unhelpful, unsympathetic and in my opinion unnecessarily obstructive. It has been a long stressful process applying and passing the various stages for the police force, and I am now stuck at the final stage because I cant get a doctor to sign a form to state that they have access to my medical records.
GP surgery review: college-way-surgery
Title: Impossible to communicate with once again ....???
Rating: 3 out of 5
Visited: January 2022
Good Morning - I have tried to arrange my online prescription as I have for the last 15years or so.
I understand the world is changing we all understand that ... But have some feeling for those that need your support and provide clear and useable instructions ... the migration to your new online prescription service is awful ... try it from the outside ... its NOT working and you don't provide any contact details to allow anyone to ask for HELP??
So this is the response .... what do you expect??
We all praise the NHS across the board ... So please don't hide behind the service we all praise.
I'm not a computer wizard but not unable to work out processes, BUT this exercise to move to a New Online Service is sadly not well prepared ... I'm short of medication and this transition makes me nervous to be able to obtain my medication ....as the old way is turned off ... WHY??
Sorry NOT impressed and I think we have been here before College Way.
GP surgery review: french-weir-health-centre
Title: End of life care at home for my husband
Rating: 0 out of 5
Visited: August 2022
My husband had Parkinson's disease. He was diagnosed in 2011, gave up work in 2012. I took on more care of him from 2017 onwards. He was admitted to Musgrove Park Hospital because Covid caused a steep decline and was on four different wards before the end of the month. This was mostly due to pandemic pressures.  
Triscombe Ward where he ended up was brilliant. They enabled him to leave hospital for a couple of hours to attend his daughter's wedding. He lost a lot of weight and a peg tube was fitted so he could receive adequate nourishment despite ongoing fatigue.  
He contracted pneumonia, which the ward treated very promptly with oxygen and intravenous antibiotics so that he improved rapidly. It was clear that any care he would receive was palliative, since he did not respond to rehabilitation treatment. Although communication with him was difficult, he made it clear he wanted to be at home.  
I felt I was involved with all the decisions about his long term care. I found the transition from hospital to home made me a bit anxious because all questions were referred to Discharge 2 Assess Team (D2A). It would have helped me to have been able to have had contact with a representative of that team before he left hospital, which would have allayed certain fears.  
I became responsible for administration of my husband's nutrition and medication, while it could be passed through the PEG tube but all other personal care was supplied by the carers.  
I was provided with the equipment, supplies and training I needed. Carers were provided four times daily. They were a lovely bunch of people and quickly became trusted and valued almost as members of the family. The District Nurse team added my husband to their list and provided me with 24 hour contact details.  
I have nothing but praise for the District Nurse team. They supported me very well - finally at least daily when he was put on a syringe driver to deliver pain management and other medication. Whatever time of day or night I called them, they always seemed happy to come and encouraged me to get in touch if I was concerned about anything.  
My husband contracted pneumonia at home. Our local GP surgery was very supportive and always responded to any application for help. My husband had three different antibiotics but, although these provided some alleviation of symptoms, the infection persisted.  
My GP, I think, applied for CHC funding, which paid for the cost of care (through Butterfield) and also provided some night sitting towards the end. This was a great service as I could sleep without listening for changes in his breathing. All the carers we had contact with were dedicated individuals who provided an excellent service.  
After battling with the infection six weeks, my husband passed away. He was able to stay at home to the very end, which would not have been possible without the support of the District Nurse service, carers and my GP.
GP surgery review: quantock-vale-surgery
Title: Fed up calling to make an appointment
Rating: 0 out of 5
Visited: August 2023
When I can see my actual doctor they're ace but fed up with calling to make an appointment, saying I'd like to make an appointment with a specific doctor, and being told that I can see a different doctor on day X.  
If I wanted to see that doctor I'd have asked for them. Just tell me the earliest I can see the doctor I want to see.  
I'm then cautioned that I am being abusive when I point this out and ask again when I can see my doctor.  
Sort out reception!
GP surgery review: quantock-vale-surgery
Title: Indifferent attitude
Rating: 1 out of 5
Visited: March 2023
Reception staff appear to be indifferent when dealing with questions  that require attention, where a smile or few words like "let me help sort this out" would go a long way (not only on this most recent occasion sad to say). Maybe the attitude of one doctor in particular may reflect on some of the other staff at this surgery? Overall, very disappointed with this surgery.
GP surgery review: quantock-vale-surgery
Title: Very dismissive
Rating: 1 out of 5
Visited: June 2022
Over the years have found certain GPS at this practice very dismissive, particularly of anything to do with mental health. Some of them have a very unsympathetic bedside manner and instead of looking for a solution make you feel you are the problem.
GP surgery review: st-james-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Always found all staff Receptionist, Doctors and nurses friendly and willing to help in any way possible, I've never had a bad experience and i have been with st james surgery for many years
GP surgery review: st-james-medical-centre
Title: Prompt and Efficient
Rating: 4 out of 5
Visited: July 2023
Following on from my previous review it was necessary for my daughter to see a Dr.  After the initial telephone consultation,
she was seen, assessed, diagnosed and treatment prescribed.
Therefore the  advice given by the receptionist was not the correct (to see a pharmacist). This highlights the safety issue of receptionists giving out clinical advice to patients. 
The system seemed very efficient once the receptionist had arranged the telephone consultation and that I can not fault, and thank you so much to the Dr who saw her.