janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: harden-blakenall
Title: Great service
Rating: 4 out of 5
Visited: March 2023
The nurses at this practice are fantastic, they took proper care of me needing medical attention and also diabetes advise , they took the time to go over care plans regarding medication etc , they promptly booked up follow up appointments and was really caring, the room was clean and organized and follow up appointment booking from the nurses and links to online logging of blood pressure was easy , overall they are very friendly and competent glad I met them .
GP surgery review: harden-blakenall
Title: Bad experience as always
Rating: 1 out of 5
Visited: December 2022
No appointment available every time called ,  not answering phones, this GP has never been easy. Only call when they need review. Does not care about patients health condition
GP surgery review: harden-health-centre
Title: Poor communication
Rating: 1 out of 5
Visited: March 2022
Never ever can have an appointment when you really need. You have advises and read the test results via telephone from reception. You never find a practioner available exactly when you need and the solution is" go to A&E''. Only one person is a really professional, senior nurse but it is not enough. They found a way during the pandemic time to keep the pacient away and this is not medical practice. A GP who not come to help the pacients and people in needs that is Harden Road GP.
GP surgery review: lower-farm-health-centre
Title: Not a Great Practice
Rating: 2 out of 5
Visited: January 2023
Every time the appointment time is late ,as the Doctor comes late ,you always need to wait like 40 minutes after the time scheduled.Also ,looks like all the problems are Anxiety and Stress relatead,like there is no other disease posible ,they don't listen patients symptoms properly .
GP surgery review: mossley-&-dudley-fields-medical-practice
Title: Bad service
Rating: 1 out of 5
Visited: December 2023
Having trying to make several attempts to contact this surgery for a appointment it keeps cutting me off what sort of service to the community is this might have to contact my local MP
GP surgery review: pillai
Title: soft Tissue Injection Service Do Not Answer Phone
Rating: 1 out of 5
Visited: July 2023
contacted them on the 19th of june they said they will be back to me with an appointment by the 29th of june, but they have not contacted me. Phoned every day this week but they do not answer the phone.  Spoke to the doctors reception they said that they would pass on a message, but 3 days later no one has contacted me.
GP surgery review: pillai
Title: Receptionist attitude
Rating: 3 out of 5
Visited: February 2023
The receptionist on the telephone most mornings is curt , dismissive and totally unhelpful or friendly. I asked to speak to the pharmacist regarding my blood pressure tablets, as my feet and ankles have started to swell and feel heavy an dead. I read one of the drugs I’m prescribed can have this side effect so have stopped taking it. I wanted advice and confirmation my decision was right. The receptionist snapped at me saying no one was available until 5 days time. As I suffer from high blood pressure and as my mother died from a stroke related problems, I felt my concern was justified. The receptionist was flippant and couldn’t wait to cut the conversation.
This is not the first time the same receptionist has been rude and unhelpful. She is in the wrong profession totally if this is how she deals with the general public & patients.
GP surgery review: pillai
Title: Appointment
Rating: 5 out of 5
Visited: May 2022
With all the complaints about doctors felt had to say my experience
was a good one. I phoned about 10 o'clock in the morning and got an appointment for the same day receptionist very helpful. Doctor was new to me but listened to what I had to say and was very good.
GP surgery review: pinfold-medical
Title: Blood test
Rating: 5 out of 5
Visited: January 2024
Appointment for blood test Fast, efficient and very friendly nurse made to feel at ease. Seen on time. No problems
GP surgery review: pinfold-medical
Title: Nurse appointment
Rating: 5 out of 5
Visited: November 2023
Just attended Appointment with nurse and she was absolutely brilliant she was so friendly and professional if you can enjoy giving blood and having your blood pressure taken I did fantastic service
GP surgery review: pinfold-medical
Title: Prescription
Rating: 3 out of 5
Visited: October 2023
Having yet again failed to send my prescription as the doctor said I didn’t need it with no consultation the prescription services rang and sorted it immediately and got me my prescription sent to my pharmacy thankyou so much
GP surgery review: pinfold-medical
Title: Great service provided
Rating: 5 out of 5
Visited: October 2023
I made a call yesterday early evening the call was answered promptly. The receptionist advised me to send a photo of the area concerned. I received a message again promptly to follow a link. I sent a photo. I received a call within minutes with reassurance and what to do next. Thank you for a speedy excellent service. I have been with the surgery for many years and find the staff to be very professional, knowledgeable and helpful.
GP surgery review: pinfold-medical
Title: Positive experience
Rating: 5 out of 5
Visited: September 2023
I needed an HRT review and was able to book an appt on the nhs app within the next 2 weeks which I was extremely happy with. The doctor I spoke to was friendly, well informed and was excellent at providing all the options so I felt the decision making was a joint collaborative process. Thank you for this positive experience and all the hard work you do.
GP surgery review: pinfold-medical
Title: Very helpful and friendly
Rating: 5 out of 5
Visited: July 2023
I had my appointment today, and have an ongoing issue with a couple of things. Today the staff were lovely and so was my doctor, he listened to me in detail without interrupting, and has prescribed me new items to try, as well as sending off two referrals. I cannot thank the team enough, it has taken such a weight of worry off of my shoulders. Thank you honestly so much.
GP surgery review: pinfold-medical
Title: Friendly and welcoming
Rating: 4 out of 5
Visited: March 2023
Arranged for a lifestyle review following cholesterol test, received down to earth practical assessment with the practice nurse. Very friendly welcome in a relaxed manner, made to feel at ease.
GP surgery review: pinfold-medical
Title: Rude reception staff
Rating: 1 out of 5
Visited: February 2023
I called first thing to speak to a Doctor about some urgent medication, to be told by an extremely rude receptionist that my issue wasn't urgent (even after explaining that I had previously been hospitalised due to this). I was told they could not help, and that I would need to come into surgery instead (even though another kinder member of staff had helped me previously with the same issue). I was quite obviously extremely upset, but there was no compassion, I was being spoken over and also spoken to quite rudely. It was made out to be my fault, like I was in the wrong. These people should not be allowed to deal with people who have sensitive issues, there is no compassion, no friendliness and they just act as if they are completely above you. Will be looking to move surgery ASAP.
GP surgery review: pinfold-medical
Title: Excellent patient experience
Rating: 5 out of 5
Visited: February 2023
Had a pneumonia vaccine today and the nurse made me feel very relaxed, her attitude was exemplary and is a credit to the practice.
GP surgery review: pinfold-medical
Title: Incorrect information
Rating: 1 out of 5
Visited: December 2022
My mother who has poor mobility had a water infection she's elderly and was asked to take a sample to the surgery, to do this she would be in pain and would cost her a taxi fair to get here. She then would have to wait for it to be tested and wait for the prescription. I rang and was told if I brought the sample there was someone to test it and I could wait for a prescription then when I got here I was told no that wasn't the case it would need to go to a clinic to be tested and then they would donit but this was an hour later.
If my poor mother had come this would have been so hard for her and then she would go away without treatment
GP surgery review: st-mary's-surgery
Title: Poor Attitude from Admin
Rating: 3 out of 5
Visited: March 2022
While generally, all the clinical staff treat you respectfully and promptly, the same cannot be said about the reception staff: The specific staff member I encountered today was completely unhelpful. They had no sympathy regarding the limited appointment availability, and when I explained I could not attend certain appointments due to working hours, it was implied that my health was more important than work. While to an extent I agree, this shows utter detachment from the economic situation and low-income workers. The tone and attitude of this staff member were not what you would expect from a “customer service” role.  Extremely disappointing from an institution that should be promoting mental health as well as physical health.
GP surgery review: ambar-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
I have recently moved to the area and joined this practice along with my family on the advice of friends.

I found the reception staff were extremely welcoming and accommodating during the onboarding process, I'm grateful as I have a big family :)

The clinicians are very knowledgeable and actually do what they say they will in the timeframe they tell you...a rarity these days!

Getting an appointment was nice and easy and the support received during and after the process was exemplary.

If only all surgeries were like this! I would 100% recommend these guys to anyone and I'm glad I listened to those who advised me.
GP surgery review: ambar-medical-centre
Title: Unhappy with GP surgery
Rating: 0 out of 5
Visited: November 2022
I feel this surgery put profits over patient care. They are always cancelling appointments but are never too busy to be ringing people for flu jabs.
GP surgery review: ambar-medical-centre
Title: Thank you
Rating: 5 out of 5
Visited: July 2022
I visited the surgery today for a nurse appointment and she made me feel so comfortable. She was kind, helpful and very friendly. Just what everyone needs! Thank you!
GP surgery review: ambar-medical-centre
Title: Profits Over Patient Care
Rating: 1 out of 5
Visited: July 2022
- Can never get through to them, as the surgery is closed most of the day during the week. 
- Always cancel appointments and their excuse is because the nurse didn't turn up, but yet very reluctant to use locum nurse.
- Always ringing regarding flu jabs, to a point it's become a nuisance.
- Incompetent staff, ring to say call in to book an appointment, only to be told to do it online when calling in.
- Poor online portal which is not sufficient and not communicated to patients properly.
- Overall badly managed and geared towards profits over patient care.
- Would not recommend and looking to switch GP's immediately.
GP surgery review: ambar-medical-centre
Title: I'm impressed!
Rating: 5 out of 5
Visited: May 2022
I am very impressed with the service I received from my GP earlier this week. I submitted an E-Consult on Tuesday evening and I was called on Wednesday morning by friendly and respectful receptionists to offer me a same day appointment. I went to my appointment and was seen in a timely manner. Receptionists were very helpful with my queries and informed me that I was overdue a review with the Practice Nurse for which they were able to offer me an appointment within the week! I attended that appointment and again, I was very happy with service I received from Reception and Clinical Staff. Thank you Ambar Medical Centre.
GP surgery review: ambar-medical-centre
Title: Great Experience
Rating: 5 out of 5
Visited: April 2022
I have not been to my GP for 2 years, what a pleasant service I was given, appointment given to me same day after completing the online form, receptionists called me and were excellent, and the doctor who saw me was fantastic. Thank you
GP surgery review: ambar-medical-centre
Title: No disabled access
Rating: 1 out of 5
Visited: March 2022
I came to the surgery with my mom. My mom had to use the lift to the first floor. When we got to the first floor we couldn't get out of the lift we got stuck! My mom got upset I don't know why the lift didn't work. It was very distressing for her.
GP surgery review: brace-street-hc--kumar
Title: Excellent Healthcare from a Great Practice in Walsall
Rating: 5 out of 5
Visited: July 2023
In my experience, I have found the Doctor at this practice very professional in their approach with respect to my healthcare requirements. The doctor is very adept at listening to the various issues with respect to my health and then taking adequate/appropriate measures and actions. My health has vastly improved under the Doctor at this practice.

In my personal opinion, the Doctor at this practice is the best GP I have ever had and a true example of an excellent healthcare champion.
GP surgery review: brace-street-hc--kumar
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
every time we  call the gp we always get a face to face or telephone consultation on the day or next day.  and all referrals are swift and efficient. over all great service.
GP surgery review: brace-street-health-centre
Title: Great manager and staff
Rating: 5 out of 5
Visited: October 2023
I have been with this surgery since i was born and they have helped me so much mainly in the last couple of months where i needed them more. 
Staff and especially management have been great and make me feel safe when i visit.
 I couldnt be more greatful.They always offer me great advice and help me to the best of their ability. Highly recommended.
GP surgery review: brace-street-health-centre
Title: GPS great management/admin not
Rating: 3 out of 5
Visited: February 2023
Unfortunately getting an appointment here is very unlikely even if you wait at the phone at 8am. I find the staff there (except GPS) very unhelpful. Very unprofessional gossiping at desk whilst you're in waiting room. Ignore or keep people on hold while they have a chat. It's just not good professional practice
GP surgery review: brace-street-health-centre
Title: Knowledgable and patient
Rating: 5 out of 5
Visited: January 2023
The doctors are very competent and efficient. They take the time to go through everything with you, are patient while you give information, are knowledgable and give helpful advice for when you leave. Big improvement to the previous doctors, i do not dread phone calls or visits now. Thank you.
GP surgery review: brace-street-health-centre
Title: Great
Rating: 5 out of 5
Visited: January 2023
Managed to get an appointment and be seen the same day. Dr was understanding of my need to be seen before an imminent trip abroad.
GP surgery review: brace-street-health-centre
Title: finally happy.
Rating: 5 out of 5
Visited: October 2022
There are two new doctors, both good but one I prefer and hope never leaves! Absolutely amazing professionalism, very helpful and non-judgmental, very kind, not in a rush to see you out but will go through everything thoroughly and wants to help. Really restored my faith in having to see the GP. Thank you so much.
GP surgery review: brace-street-health-centre
Title: Greatful
Rating: 5 out of 5
Visited: August 2022
I rang a few days ago in the evening as I had Covid needed help I’m getting a sicknote. As soon as I rang somebody answered straight away she was very helpful very courteous and explain the whole procedure. She sent me the link via text message my phone was not working I rang back Four times and four times the young lady answered straight away in the evening. I asked her to emailed me the link which started to work. I find this fantastic service as I could not leave the house due to having Covid . She what is a very patient and did not get annoyed or angry as I kept ringing back because of the issue I was having with the link. The doctors are really good. I cannot fault the receptionist they do a fantastic job. My appointments are always in the evening and when I come it’s all open so I don’t understand when people say the doors are shut and nobody answers the phone because on Monday around four times in the evening and four times it was answered straight away My query was dealt with while I was on the phone. I would definitely recommend this surgery to everyone because They nothing but caring Surgery they go out the way to help me and I’m very much grateful. Thank you to all the staff.
GP surgery review: brace-street-health-centre
Title: Empathy towards patience
Rating: 5 out of 5
Visited: August 2022
fantastic Doctors, excellent reception staff overall exceptional experience. I came to see the doctor I’ve had nothing but respect and empathy towards me and my Health. I would say that this is a very caring practice and I have been registered here for many years.
GP surgery review: brace-street-health-centre
Title: Appointment
Rating: 5 out of 5
Visited: August 2022
I rang yesterday evening and I managed to get an appointment for the next day. I’m very happy with the surgery and the treatment I am getting. The reception staff are lovely and the doctors are so nice. Reading some of the comments I’m quite surprised to say that when I ring the surgery in the evenings someone always answers the phone and when I come in the evening as I work the doors always open. Surgery very good.
GP surgery review: brace-street-health-centre
Title: phones line switched off and nothing gets done
Rating: 1 out of 5
Visited: August 2022
I was reading the reviews and i relate to the reviews that are saying phone lines are switched off. what are we suppose to do when nobody is answering the phone? I rang monday 08.08.2022 evening and it was ringing going straight to voicemail i just gave up at the end. what can be done? 
when you come in you get spoken to like your thick this surgery is going downhill and its like nobody is bothered and concerned about the patients anymore its all about there wages and home.
GP surgery review: brace-street-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
I am very happy with this surgery. I am newly registered and I’m very impressed with the services they provide. Straight away I got a check with nurse and afterwards I got to see the doctor. Whe I came to register the ladies at the desk was very helpful and very kind to me. Glad I have registered at this practice and I have told my friends and family to join this practice. Everyone so nice and welcoming.
GP surgery review: brace-street-health-centre
Title: poor service
Rating: 1 out of 5
Visited: June 2023
i tried to make a telephone appointment for my mother who is ouse bound tried their number for bath st and was referred back to the practice. phoned 9am by the time i otin the queue i was number 29 one hour later still wating to get through.
awfull, awfull service, time to ditch this practice.
GP surgery review: brace-street-health-centre
Title: Bad receptionists
Rating: 3 out of 5
Visited: May 2022
The doctors and nurses are great and welcoming passionate and friendly but the receptionists on the other hand are the total opposite they’re extremely rude and inconsiderate and they don’t answer without adding on something rude and uncalled for .
GP surgery review: forrester-street-medical-centre
Title: Always willing to help you
Rating: 5 out of 5
Visited: August 2023
I am currently working with the team at the Forrester street surgery to treat my mental health problems. The Doctors and the guys on the reception are amazing as they always respond back to me when i need them. Since my case requires urgent attention the doctors have referred me to see a neurologist, they acted rapidly and now i am on the waiting list. I would recommend anyone who is having a medical problem to attend this surgery, lets hope i am healed very soon.
GP surgery review: forrester-street-medical-centre
Title: Unorganised, Condescending Liers
Rating: 1 out of 5
Visited: August 2023
asked for an appointment got it on fourth day for 8:30 when I turned up they said the appointment was 8:15. are symptoms still same come back at 10:45. I have work so can't go to that appointment then get told will put on system you refused appointment and did not attend first appointment. clearly didn't believe me when I said I was told 8:30 appointment just kept asking who called you.
now I still have severe pain and no help from this joke of a gp, already going in to work late can't get away for hospital.
GP surgery review: forrester-street-medical-centre
Title: Very Poor
Rating: 1 out of 5
Visited: July 2023
Requested repeat prescription had to call a number of times.  Very Very slow.  Telephone lines are always busy none of the staff know what they are doing.  No one know what doctor is even on duty!
GP surgery review: forrester-street-medical-centre
Title: 2 x cancelled appointments
Rating: 1 out of 5
Visited: June 2023
My past two appointments for a blood test have been cancelled by the surgery. One with about 2 weeks notice, and the re-scheduled appointment with 3 days notice. What is the point in booking an appointment when it keeps getting cancelled? Very little explanation for cancellation.
GP surgery review: forrester-street-medical-centre
Title: Big thank you
Rating: 4 out of 5
Visited: March 2023
Big thank you to the nurse who as been looking after me for last few months 
She goes above and beyond to help and doesn't stop still she gets everything correct 
She's excellent at her job 
Thank you again
GP surgery review: forrester-street-medical-centre
Title: Nice practice
Rating: 4 out of 5
Visited: March 2023
I visited this practice earlier today for an ultrasound scan. The sonographer and assistant was very polite and made me feel at ease. They explained everything thoroughly. I was really nervous about my  appointment but that went as soon as I went in for my scan. 
Did not have to wait either was was really useful.
GP surgery review: forrester-street-medical-centre
Title: treated with dignity and respect
Rating: 5 out of 5
Visited: February 2023
always treated with dignity and respect the econsult form on the website is so easy and nevor takes long for a GP to contact you.
GP surgery review: forrester-street-medical-centre
Title: Good reliable practice
Rating: 5 out of 5
Visited: November 2022
I never have any problems with this practice always good to help you in anyway or form the staff are really helpful
GP surgery review: forrester-street-medical-centre
Title: Sick note
Rating: 5 out of 5
Visited: November 2022
E consult for continuous sick note last week
As I know my old note was up Sunday 
Phoned Dr's few time 
And Monday 15th November was told 
My sick note will be about another week to do 
How does this work 
What am I surpose to say to my employers 
Sorry but Dr's won't sign it yet ? 
Stress and more stress 
Just what I need after 
Total hip replacement
GP surgery review: forrester-street-medical-centre
Title: No respect for the sick
Rating: 1 out of 5
Visited: October 2022
4 I ordered tablets, they were supposed to contact 7, on the 12th they sent a text message that the contact would be 13, and on the 13th they said that they had contacted but no one answered the phone.
GP surgery review: little-london-surgery
Title: Excellent care
Rating: 4 out of 5
Visited: March 2023
attended a recent appointment with a GP at the practice. She was knowledgeable, friendly and understood my concerns about the condition I have.