janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-key-medical-practice
Title: Don't know what they're doing - Williamwood Medical Practice
Rating: 2 out of 5
Visited: November 2022
I wanted to self-refer for a physio MSK form. 

I arrived at the practice to complete the form. The receptionist said she had no forms to hand, and I was told to go over the road to the other building (part of the same practice) to collect a form and hand it in there as well. But when I got there, they handed me to the form and receptionist insisted it needed handed in back at the original building. 

I go over to the original building to hand the form in. The receptionist apologises and says the form should've been handed in at the other building, but she would keep the form anyway and hand it in. 

Its been three weeks and I haven't heard anything. I'm starting to wonder was my form lost, or thrown in the bin?? I'm in pain, struggling to sleep due to it and had this pain for 5 months now. I'm reluctant to go into my medical practice due to not wanting to waste their valuable time but also feel like its a waste of mine as I won't get seen. Very demotivating. 

Very disappointed as they don't seem to know what they are doing.
GP surgery review: the-key-medical-practice
Title: Amazing service!
Rating: 5 out of 5
Visited: June 2022
In the past two years every time we've needed help they've been amazing, very little wait to get what we need and the staff have always been kind as well as helpful. Thank you so much 🥰
GP surgery review: the-key-medical-practice
Title: once in most excellent
Rating: 5 out of 5
Visited: June 2022
took a n age to get through. but once I did the doctors (you never see the same) where excellent. I can only speak as I find and use. even phone call backs were good explain they listen. if they feel they need to see they tell you. just be honest end truthful. they will do the rest.
GP surgery review: woodstock-surgery
Title: Brilliant communication!
Rating: 5 out of 5
Visited: June 2023
Having attended the Nuffield Hospital yesterday for an ultrasound, I hadn't even reached home when I received a lovely text from Dr Tom Fisher, giving me the result! I was astonished and delighted - especially as the news was good! How wonderful that communication from the hospital and then the surgery was so fast! Many thanks to Dr Fisher -  and  the Nuffield!
GP surgery review: woodstock-surgery
Title: Very prompt response
Rating: 5 out of 5
Visited: April 2023
I had need to contact the surgery for an appointment and used the 
e consultation system.
I received a communication from my doctor within 48hrs, and an urgent appointment with the hospital within 40mins of the doctors communication. Exceeded my expectations.
GP surgery review: woodstock-surgery
Title: Excellent and Efficient Service
Rating: 5 out of 5
Visited: October 2022
Presented Monday with symptoms of a very nasty infection, gave a specimen and within 4 hours, had received phone call from a Doctor and had antibiotics in hand. 

Even better, 2 days later, when full analysis became available and actual bacteria identified, was again called to inform me of a switch to a more affective antibiotic. 

Such a smooth process, very parient-centred. Really happy.
GP surgery review: woodstock-surgery
Title: A Superb Service!
Rating: 5 out of 5
Visited: April 2022
The staff at Woodstock Surgery have today, as they have on all my previous visits, been absolutely excellent! They are always polite and very helpful and I cannot fault the service in any way!
I have nothing but good things to say about them and would absolutely recommend them. 
Cliff W
GP surgery review: amersham-health-centre
Title: Terrible reception team
Rating: 1 out of 5
Visited: November 2023
When phoning the surgery the monotone message is trying to direct you away from speaking to anyone. It is completely uninspiring and very long.  This initial contact makes you feel that they don't want to talk to you - the surgery may as well not have a telephone line.  When you get through to a member of the reception team they can be abrupt and seemingly unhelpful, certainly not caring. What they are not is - polite, cheery, and positively engaged in wanting to help in anyway possible. People have complained for years about trying to book an appointment at this surgery and the system has changed from the old 'you can only call at 8.30', to now you can only do it online through the Ask first App.  It makes no sense at all that there can not be a balance and a variety of ways to make an appointment.  By phone or online, whichever is better for the patients surely?  At whatever time they can call as it is not always convenient at 8.30.  As a practice are you there to enable people to get help when needed and to make the experience as easy and pleasant as possible.  Or are these systems there to make the reception teams jobs easier?  I called up today to get test results and was told I needed to complete yet another online form and then wait a month for it to be processed.  The responses to my questions were replied to so abruptly and negatively I felt like I was wasting the persons time.  I did try to find the form online as instructed but couldn't so had to call back again for help.  On the second call I was directed to the form more clearly.  Whilst on the phone I asked to make a Dr's appointment. 'No we don't book appointments over the phone',  was the answer.  No apology was given, in fact the staff member was so rude she was going to transfer me to someone else who could explain why, because she clearly could not be bothered.  What if people prefer to phone up and talk to someone to make appointments instead of doing things online?  what if you can't get online?  Why can no common sense be used and an appointment be made if someone is currently on the phone?  I have been a patient at this practice for 30 years and during the last 10 years it has gone from bad to worse.  Obviously over the years there have been extremely helpful doctors and their care has always been appreciated.  This review is really to say that the systems now in place to access anything have made it impersonal, uncaring, difficult and almost impossible.  It is sad to have to leave such a poor review.
GP surgery review: amersham-health-centre
Title: Awful service from Reception team
Rating: 1 out of 5
Visited: October 2023
On the whole the GPs are knowledgable, friendly and helpful - if only the same could be said for the Reception staff. They are rude and unhelpful the majority of the time - escalating it to a manager doesn’t help as they don’t call you back. Shocking service from Reception.
GP surgery review: amersham-health-centre
Title: Disappointing Service
Rating: 1 out of 5
Visited: August 2022
This practice has an equal balance of outstanding and useless GPs but it is near impossible to get an appointment with any of them. There is a lack of care demonstrated simply by their continuing to prevent the community from accessing service when they need it by their continuing to operate an outdated booking system they have received complaints about for years. I am sure they are immensely busy but are they really prioritising their care to those who actually need it? Or just those that have the time to ring every morning at 8.30 and wait on the phone for half an hour only to be told there are no appointments and to try again tomorrow? Their appointment system needs radically readdressing.
GP surgery review: amersham-health-centre
Title: Excellent Care
Rating: 5 out of 5
Visited: May 2022
The service I have received from this practice recently was second to none. I have spoken to 2 (female) GP's at this practice in the last 6 months. Both clearly knowledgable, with person centred care at the heart of what they do. As a fellow health professional I can't thank them enough for their time, care, expertise and reassurance !
GP surgery review: hughenden-valley-surgery
Title: Best Practice by far
Rating: 5 out of 5
Visited: January 2024
Just overall a great practice. 
Has the right amount of human & technical support. 
Fantastic Drs Nurses & Clinical Staff, Care Navigators, Reception & all support staff too.
I hear horror stories for other practices just to get an appointment, let alone the right care and support, which l have never experienced here. Yes sometimes there is a phone queue or I have to wait for an appt, but if urgent they always find a way to help and support you. 
The key is the level of people who work here balanced with the technical systems they have….. please keep it this way. 
All staff genuinely care, remain professional and want to help despite obvious high workloads. 
The 2 main drs I see are brilliant and always have been! 
Both surgeries are clean and efficiently run! 
Well done, they all deserve an award!
Huge Thank You to everyone and Hughenden and Chequers Surgeries!
GP surgery review: hughenden-valley-surgery
Title: Great service
Rating: 5 out of 5
Visited: November 2023
Over the last 18 months we have been involved more than usual with the surgery. Our GP has been superb and  professional and has spent time with explanations and reassurances. The admin team and secretaries have been unfailingly helpful when contacted. Thank you.
GP surgery review: hughenden-valley-surgery
Title: Good experience
Rating: 5 out of 5
Visited: November 2023
I had a GP appointment. The doctor listened carefully to me, gave me helpful advice, was kind and reassuring. I left feeling understood and knowing what to do.
GP surgery review: hughenden-valley-surgery
Title: Kind and caring doctors
Rating: 5 out of 5
Visited: October 2023
I just wanted to feedback that on my last two visits to Hughenden Valley Surgery, both doctors were very kind and helpful and informative. This made something that was very difficult for me, much easier. Thank you!
GP surgery review: hughenden-valley-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: September 2023
This practice is trying so hard to improve. Instead of waiting for an hour on the phone to make an appointment, you can choose to have a ring back, which I did, and was given an appoinment in less than a week for a non urgent condition. The GP was first class and the receptionist rang me within the hour to notify me of a follow up appointment at Stoke Mandeville a week later.  The surgery is short staffed as are so many GP practices currently - short of doctors, nurses and ancillery staff but they are doing their best! Thank you Hughenden for the excellent service I received this week
Keep up the good work!  Best wishes from Lydia (Jenny) Pearce.
GP surgery review: hughenden-valley-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: August 2023
I cannot  praise hughenden valley practice enough. After recently joining the practice The service I have received has been excellent and a breath of fresh air after the service I had received from my previous gps  of 45 years. 
The gpsI have seen have been kind and considerate and listen. 
The surgery has supported me via phone, face to face, and text and have given me options and and excellent advise.
GP surgery review: hughenden-valley-surgery
Title: Overwhelmed - shocking service levels
Rating: 1 out of 5
Visited: July 2023
Pharmacy taking weeks to prepare prescriptions. No communication, no ability to get hold of anyone. Still taking new patients I see from the website, that must be to replace those leaving for better run practices.
GP surgery review: hughenden-valley-surgery
Title: Dreadful practice
Rating: 1 out of 5
Visited: June 2023
My mother is well in her 80s and suffering a condition leaving her house bound the practice ring her to say a doctor will call in the afternoon and then don’t contact her causing a lot of stress and more anxiety, she is desperate to discuss her medication but you guys are treating her as a nuisance. Please do not suggest she use the digital service as I’m afraid the world has moved on but she sadly hasn’t like a lot of very elderly people . Please contact me via the email I’ve corresponded by and I’ll give you her details so perhaps she can receive the help she is entitled to .
GP surgery review: hughenden-valley-surgery
Title: Ridiculous delivery
Rating: 1 out of 5
Visited: May 2023
I am still in a call queue.  I’ve been waiting for 80 minutes - yes that’s eighty minutes - to speak to someone about my mother who has dementia
GP surgery review: hughenden-valley-surgery
Title: Excellent care & service
Rating: 5 out of 5
Visited: May 2023
I needed some antibiotics for an eye infection and this morning called the practice, received a call back and was seen by a nurse and on my way with a prescription all by 10am! Excellent care and service, thank you!
GP surgery review: rectory-meadow-surgery
Title: Terrible
Rating: 1 out of 5
Visited: August 2023
Notes written on app about conversations/appointments incorrect.
Details sent in letter incorrect.
Prescription went through at too low a dose. Almost impossible to get the problem fixed. 
Difficult to get through on the phone. Argumentative and rude receptionists.
GP surgery review: rectory-meadow-surgery
Title: Poor communication
Rating: 4 out of 5
Visited: November 2022
No communication between prescription secretary & doctors.
Failure to inform patient of changes made by the surgery to their prescription. Only find out when the prescription is not full filled correctly.
GP surgery review: rectory-meadow-surgery
Title: 40 mins wait for appointment
Rating: 2 out of 5
Visited: February 2022
Had an appointment for 11:40. Was seen at 12:20. Not acceptable, squeezing money out of patients. Also do not tell you if they fail to fill your repeat prescription. Only way you find out is when you go to the pharmacy and they don’t have it.
GP surgery review: 3w-health
Title: Efficient and speedy flu clinic
Rating: 5 out of 5
Visited: November 2023
My husband and I went to Wing Surgery to get our flu jabs. I’m disabled and find walking very difficult but my husband went in and spoke to the very friendly and helpful receptionist who organised for a doctor to pop out and do the jab for me at the car window. This was very helpful and we were done really quickly. Excellent, fast and helpful.
GP surgery review: 3w-health
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
Review:  I felt compelled to write this review following an act of genuine kindness by the staff on reception earlier today.
I have been a patient at the surgery for over 15 years and never once felt the need to complain. On the contrary, I have, without exception, found the doctors, nurses and admin staff to be professional, competent. I visit the pharmacy once a month and again find all the staff exceptionally knowledgeable, professional and helpful.

I genuinely believe that those leaving negative reviews and comments should separate their views on the NHS from those related to this particular medical practice.
This is not the forum to express political criticism. Yes the 8am scramble for an appointment is frustrating but I have never waited more than 20 mins and always found the staff polite and apologetic for the waiting time. In any event a round trip to visit the surgery would take twice as long! I have no problem with telephone consultations and again am saved the round trip.

I have no hesitation in recommending Wing surgery and others in the group to future patients.
GP surgery review: 3w-health
Title: So much better than  my own surgery
Rating: 5 out of 5
Visited: May 2023
My 97 year old mother in law is a patient with this surgery.  They are always so friendly and helpful and have always done their best to help.  Its not always possible.  So often all the appointments are gone and we have to spend 14 hours in a&e which is hard for a 97 year old. But they are never rude which I cannot say for my own surgery, and they reall do try and I am so grateful for their kindness, patience and support.
GP surgery review: 3w-health
Title: Unfit for Purpose
Rating: 1 out of 5
Visited: February 2023
I was #1 in the telephone queue  still waited 5 mins for an answer.  Was told that no more appointments (I was asking for antibiotics) - so just call 111.  Not even an offer of getting someone to call me.
I have not been able to get an appointment since 2020.  This is no service.  Frankly should be closed and money given to 111 or the walk in non emergency clinics.
GP surgery review: 3w-health
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: November 2022
If you ring for an appointment, you have to call at 8am & end up in a long queue of callers. If you are not "lucky" enough to get through, you have to try again the following day or ring 111, no exceptions. Appalling service.
GP surgery review: edlesborough-surgery
Title: Great team & practice
Rating: 5 out of 5
Visited: September 2023
I always find the whole team at the surgery polite, helpful & proactive. My health has been improved by getting me to the right places first time for treatment. All respond with humour which at my senior age an essential commodity. Well done to this practice coping in adversity, my wife & I haven't had better!!
GP surgery review: edlesborough-surgery
Title: Standards have fallen at the Cow Lane Surgery
Rating: 1 out of 5
Visited: July 2023
When my partner and I moved to Edlesborough 5 years ago we signed on as new patients at the Cow Lane Surgery and to be honest we were amazed how well the practice was run.
Up to the start of the pandemic this Surgery was a shining example of how a NHS doctors surgery should be run, most times appointments were available same week either at Edlesborough or rarely at Pitstone.
During the pandemic most appointments were by telephone which was quite understandable but now that the pandemic is over things have not returned to normal and it is virtually impossible to get an appointment same week or indeed sooner than 3 weeks in most cases.
There are virtually no appointments available using the online booking service Patient Access and it should not be necessary to have to call at the surgery to make an appointment albeit for 3 weeks hence.
I would like to know why the service offered at Edlesborough Surgery has become so poor and is now no better than can be found elsewhere, this Surgery is certainly not the shining example that it was previously.
There must be a reason why the service offered now is so poor since the pandemic and an urgent investigation needs to be conducted in order to identify the root cause so that the correct changes can be put in place to return this surgery to it’s pre pandemic standard.
GP surgery review: edlesborough-surgery
Title: Caring and compassionate staff
Rating: 5 out of 5
Visited: April 2023
I cannot praise this practice too highly, I have met with nothing but helpfulness and kindness from the receptionists, nurses and doctors when I have asked for help while dealing with my husband’s illness.
GP surgery review: edlesborough-surgery
Title: Impossible to order repeat prescription on line
Rating: 2 out of 5
Visited: April 2023
I have been trying to order on line and cannot find a simple request repeat prescription or similar!
GP surgery review: edlesborough-surgery
Title: A good practice if you are well.
Rating: 1 out of 5
Visited: April 2023
This business is very poorly led. Most staff are polite but not very good at keeping appointments making prescriptions and referrals.
GP surgery review: edlesborough-surgery
Title: Poor Reception and dispensary service
Rating: 2 out of 5
Visited: March 2023
I’ve had some positive experiences, especially with the midwife and a regular nurse there, but recently organising medication has been extremely difficult. On all occasions, Reception has been short and 9/10 times unhelpful. And there seems to be little to no communication between the surgery and the dispensary leading to long wait times for a repeat or even no medicine available and the patient informed at the last minute. I’m so sorry to write this about an nhs practice but patients should be aware it is operating like this and the practice too to improve on it. The attitude of those answering the calls is not professional or suited to a caregiving institution.
GP surgery review: waddesdon-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: October 2023
I have always received excellent care from this practice. Todays consultation confirmed the thorough and caring attitude of the staff.
Thank you Waddesdon Surgery.
GP surgery review: bloxham-surgery
Title: Incredible!
Rating: 5 out of 5
Visited: November 2023
Every time I call to speak to Bloxham Surgery I'm greeted by someone so friendly, helpful and genuine. This morning I messed up and took my daughter there for her flu vaccination but it was actually booked in Hook Norton. Completely my fault but the lady on reception couldn't have been kinder and immediately went to speak to the nurse who agreed to fit us in, despite my error. Thank you so much Bloxham team...your great service does not go unnoticed or unappreciated!
GP surgery review: chipping-norton-health-centre
Title: Helpful and cheerful
Rating: 5 out of 5
Visited: September 2023
Had to sort out three things, blood test, flu jabs and get info regarding COVID boosters. Everything was sorted quickly with appointments on the same day and the advice re COVID proved accurate. The person I dealt with was chatty and efficient and made the process enjoyable. Hats off to the front desk and those who answer the phones and deal with queries. Brilliant!
GP surgery review: chipping-norton-health-centre
Title: Lack of empathy
Rating: 2 out of 5
Visited: July 2023
The doctors and nurses are great when you get to see or speak to them but the receptionist that I spoke to today when I was feeling very unwell with an ongoing condition couldn’t have been any less helpful or sarcastic if she tried.  I felt numb after the call.
GP surgery review: chipping-norton-health-centre
Title: Amazing Care Navigator Experience!
Rating: 3 out of 5
Visited: July 2023
I had the most wonderful experience when speaking to a Care Navigator today (10/07/2023) @ 2pm.
I was phoning for a telephone appointment with my doctor. The Care Navigator kindly informed me that earliest appointment would be the first week of August, but if I felt that my issues became worse, I could phone again to see if any other appointments had become available. 
Less than an hour later the same Care Navigator phoned me back to let me know an earlier appointment had become available and would I like to move my appointment. This Care Navigator is a shining example of what it is to be professional, kind, understanding and diligent. The Care Navigator went above and beyond, I could not be more thankful! I hope this gets back to the wonderful individual who helped me today 😊
GP surgery review: chipping-norton-health-centre
Title: Staff need training
Rating: 2 out of 5
Visited: June 2023
The reception staff were rude to us today when we called to get my dad booked in after being told by 111 last night they needed to see him today and they would send a note to get it sorted. we called and they said someone would ring us back which they did. the said they wouldn’t see dad today as not an emergency. he is having problems breathing along with other symptoms. when we said he needed to be seen and we would go to Banbury hospital the response well if u go u go!! Is this constructive? No. Is this empathetic? No. The staff need retraining as I have seen in previous reviews this is a reoccurring problem. Its not difficult just be kind and remember the people on the phone are anxious and in pain.
GP surgery review: chipping-norton-health-centre
Title: Cannot get a GP appointment within six weeks
Rating: 1 out of 5
Visited: April 2023
I've asked for an appointment because of a debilitating illness but the so-called 'care' navigators deemed this "not an emergency" and could not offer an appointment within six weeks. There was a complete lack of empathy offered and I felt as if I really do not matter and am not welcome.