janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: east-leicester-med-pract(s-longworth)
Title: Poor communication and service
Rating: 1 out of 5
Visited: October 2022
Appointments are nearly never available, the famous response is “call tomorrow at 8 in the morning” and when you call at 8 the appointments are already full. Reception team are very poor in communication and full of attitude. Hospital tests such as blood/urine test results takes weeks to be addressed and medicines to be prescribed.
GP surgery review: east-leicester-med-pract(s-longworth)
Title: Very poor practice
Rating: 1 out of 5
Visited: April 2022
It's impossible to get an appointment at this practice, I require a medicine review and was told to ring back a 8am ? I have multiple medical problems so getting up at 8am to be told when you finally get through that there are no more appointments is upsetting and frustrating, this practice is uncaring and they don't cater for the elderly who find it hard to get up early.
GP surgery review: east-leicester-med-pract(s-longworth)
Title: You will never get seen by the doctor
Rating: 1 out of 5
Visited: April 2022
Surgery service is really poor. You will never get seen by the doctor or they will not support the patient and refere them accordingly.
GP surgery review: east-leicester-med-pract(s-longworth)
Title: Friendly nurses
Rating: 3 out of 5
Visited: March 2022
Great nurses today when I visited for annual blood test, had full m.o.t.
Both nurses made me feel  at ease.
Great start to my morning
GP surgery review: humberstone-medical-centre-(ip-jones)
Title: Awful service
Rating: 1 out of 5
Visited: December 2023
I continually have an issue with my medication that I’ve been on for the last 4 years. I’m never informed when I need a review and only find out when I go to request the next prescription. I call the GP and after being on hold for usually 45 mins I am told they don’t have any appointments for a review of medication for weeks, leaving me with barely any medication left. Surely the GP surgery is aware you cannot just abruptly stop taking prescribed medication. I’ve had this issue again on Thursday last week, the GP did not tell me what time they were going to call and due to working in the NHS myself I am not allowed to have my phone with me constantly. When I realised I had missed the phone call I called the GP back to be told they would try again. I answered the call at 16:07 and was immediately cut off. When I called back the GP it said the practice was closed at 16:08 when they should be open until 18:30. There needs to be better communication regarding medication reviews and a general idea of when the GP will call.
GP surgery review: humberstone-medical-centre-(ip-jones)
Title: Annoyed
Rating: 3 out of 5
Visited: September 2023
It might be an idea when requesting a urine sample that you inform people that you need to use a container supplied by the surgery. Bus journey to take the sample which was rejected then another to take the correct one, struggling with back pain after waiting months for a scan which I doubt will happen. A bit more communication would be helpful.
GP surgery review: humberstone-medical-centre-(ip-jones)
Title: Good Service
Rating: 5 out of 5
Visited: July 2023
Very good experience of using this surgery in all the years that i have been registered with them. All staff are very helpful especially the reception team. I strongly recommend the practice to other patients.
GP surgery review: humberstone-medical-centre-(ip-jones)
Title: Rediculous customer service!!
Rating: 1 out of 5
Visited: June 2023
I needed to make at least 200 calls just to book an appointment, and then gave me a phone call appointment which i can understand due to how busy they are, but they kept me waiting from 9am to 6:30pm for somebody to call but received nothing, they could’ve at least sent a text message, but nothing. I am very disappointed and urge for this GP to get improved soon.
GP surgery review: humberstone-medical-centre-(ip-jones)
Title: Waste of time
Rating: 1 out of 5
Visited: June 2023
I had a appointment at 4.10pm I left early and checked in at 4pm.Come 4.25 and still wasn't called, I ask the receptionist how much longer I would have to wait and was told a least another 30 mins. There was no way I could wait that long as I had to get back work and also people were coming into the centre and getting called for my doctor before me. No one told me they were running late when I arrived. This was the first time I had been doctors for years and I am very unhappy with the surgery, I had a look at reviews on line and this centre has only 2 out of 5 stars and I can understand why.
GP surgery review: humberstone-medical-centre-(ip-jones)
Title: Reception staff are downright rude
Rating: 1 out of 5
Visited: April 2023
I understand there’s lots of phone calls to take, but If you’re not up to it please don’t take the job as you make it very difficult. Already the patient is ill and trying to seek help. Please don’t take advantage of your position, you know too well we are at your mercy
GP surgery review: humberstone-medical-centre-(ip-jones)
Title: Abosolute disgrace
Rating: 1 out of 5
Visited: April 2023
This practice is an absolute disgrace to the medical profession.
After a consultation,the doctor failed to issue the prescription that she said she would.On querying this the receptionist was completely unhelpful and dismissive of my situation, offering no help whatsoever.
I will certainly be looking for an alternative practice.
GP surgery review: humberstone-medical-centre-(ip-jones)
Title: Bad receptionist
Rating: 2 out of 5
Visited: February 2023
I've been trying to get a phone consultation since 8 yesterday I was told to ring at 8 today as wasn't any yesterday so I started ringing at 8 finally got through by 9 to be tould nothing,I explained that the doctor asked me to call anytime regarding the health issue,the receptionist was abrupt and said no phone consultation today ring in the morning but was abrupt
GP surgery review: humberstone-medical-centre-(ip-jones)
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
Great GP Practice, brilliant Doctors and the reception team is very helpful. I strongly recommend the practice to other patients.
GP surgery review: humberstone-medical-centre-(ip-jones)
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
Both myself and my son come to this surgery. Experience has always been outstanding, any time I have needed an appointment for either of us. I have managed to have a same day appointment. Face to face or phone call. 
Doctors are thorough and detailed with each appointment I have been through. 
Reception team are really amazing, so polite and helpful.
GP surgery review: johnson-medical-practice
Title: Worst practice
Rating: 1 out of 5
Visited: October 2022
Rang to speak to a gp as medication has not been provided. Receptionist was very rude not the first time. Always think they are the GPs. Not willing to help. Arrogant and unhelpfull
GP surgery review: st-elizabeth's-medical-centre-(ja-wood)
Title: Very good practice
Rating: 5 out of 5
Visited: December 2022
I have been using the practice for approx 8 yrs and most of the time have seen the same doctor who is very thorough, very efficient and caring. (The other doctors and nurses I have seen to) the receptionist also very good and helpful. Hence I have recommended the practice to others
GP surgery review: alpine-house-surgery
Title: Excellent experience
Rating: 5 out of 5
Visited: October 2023
Went for my Flu Jab this morning, were greeted by a very friendly team at reception, was taken straight through to the nurses room for the jab, nurse was very friendly and efficient - all over in less than a minute from arriving - and didn't feel a thing! (except very happy with the overall experience!)
GP surgery review: alpine-house-surgery
Title: Flue Jab Flexibility
Rating: 5 out of 5
Visited: October 2023
I would like to thank the staff for being understanding and flexible when I arrived late for my flu jab.  They were very helpful and got me straight in.  A positive experience. Thanks
GP surgery review: alpine-house-surgery
Title: Thanks for all you do alpine house
Rating: 5 out of 5
Visited: October 2023
Thank you alpine house and all its staff for the great service to the community, I thank you each and every time for what you do for me and the nhs
GP surgery review: alpine-house-surgery
Title: Slick efficient practice
Rating: 4 out of 5
Visited: October 2023
Pneumococcal vaccine- A painless experience, efficient, professional staff giving plenty of info...all over in 5 mins!
GP surgery review: alpine-house-surgery
Title: Covid 4
Rating: 5 out of 5
Visited: October 2023
I've been down to Alpine House this morning for my Covid Jab. Very efficient service once again from all the staff at Alpine House.
GP surgery review: alpine-house-surgery
Title: COVID booster.
Rating: 5 out of 5
Visited: October 2023
Absolutely superb service. COVID Booster last week. In and out in less than 5minutes. Thank you for your support and over a weekend too. Fabulous nurses and supporting staff.
GP surgery review: alpine-house-surgery
Title: Great organisation for covid jabs
Rating: 4 out of 5
Visited: October 2023
I had an appointment for my covid booster for 1.22pm. The surgery rang about 11am to say I could go any time up to 1pm from the time they rang .
Arrived soon after the call to a short queue and soon was in the treatment room.  Had the jab and left. All very organised. Thanks.
GP surgery review: alpine-house-surgery
Title: little Scratch :)
Rating: 4 out of 5
Visited: October 2023
Saturday 7th november 2023 my husband and I had our covid jab, very organized clinic and nurses and receptionists with smiley faces...it all helps:) Thank you staff for having to come in on a Saturday morning much appreciated.
GP surgery review: alpine-house-surgery
Title: Always found them accommodating
Rating: 5 out of 5
Visited: October 2023
I have always had good service here. The vaccination process is very slick and on time. Appointments had a bad patch through lockdown but where did not? I have had face to face and phone appointments and regular blood tests automatically arranged. Bearing in mind teh vast increase in the population around due to house building I am amazed that new patients can be registered.
GP surgery review: alpine-house-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: October 2023
I have been a patient since 1991 and I have always found the staff to courteous and professional. Overall I am very pleased
GP surgery review: barrow-health-centre
Title: Really pleased changed to this surgery
Rating: 5 out of 5
Visited: August 2022
It is refreshing to have helpful receptionists and nurses after my old surgery.  They are always helpful and make you feel that you matter.
Thank you.
GP surgery review: charnwood-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: July 2023
after leaving my old surgery after concerns I joined Charnwood Surgery, to my amazement I was offered appointments that suited my working hours and was even seen on a Sunday.  Recently my daughter also joined the practice. She was also seen quickly on a Sunday as she works full time. It is so refreshing to now visit or call this surgery knowing that I a not going to be met with the usual " call back at 8am tomorrow for an appointment for that day" ( which historically meant that I would call at 8am wait in line for approx 40 mins to be cut off just as I reached position number 1!)
I wish I had joined this practice sooner.  All the staff are super helpful and friendly... just how GP surgeries used to be.  Carry on the good work Charnwood Surgery!
GP surgery review: charnwood-surgery
Title: 5 star service
Rating: 5 out of 5
Visited: March 2023
Excellent, friendly service from the moment I walked in. The receptionist went out of her way to help me. My daughter was seen and treated quickly. Thank you!
GP surgery review: charnwood-surgery
Title: Fantastic Practice.
Rating: 5 out of 5
Visited: May 2022
Having been with local practice for 30 years which has declined badly, I was being ignored by the doctor there, even though my symptoms were serious. I registered with Charnwood Practice and within 24 hours of meeting my new GP, I was in Glenfield Hospital having an ECG which showed an abnormality. I cannot thank the doctor and all the staff enough at Charnwood Surgery, who are all dedicated and excellent. For the first time in many years, I am being treated as if I am important to them. Bless you!
GP surgery review: dr-mk-lakhani's-practice
Title: Brilliant rapid service, just what I needed
Rating: 5 out of 5
Visited: March 2023
I thought I had an infection on Sunday, was able to leave a message from the practice website.  The nurse practitioner messaged back 8am Monday, I left a sample at 10:30, had a call back at 12:30 and picked up my antibiotics prescription at 12:50.  No time wasted, brilliant professional service and patient care, thank you Highgate.
GP surgery review: dr-nw-osborne's-practice
Title: Poor booking system
Rating: 2 out of 5
Visited: November 2023
Have tried to get an appointment all week. Cannot get through at 8.00.  Tried everyday no luck.  Finally got through at 2pm was told quiet abruptly no appointment available - try tomorrow.  You can only have an appointment if you ring 111 and they refer you (this cannot be how to get an appointment).  Could do better.  Very disappointed with service - saw on website taking on new patients. Please look after current patients before taking on additional ones.
GP surgery review: dr-nw-osborne's-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
The whole practice has been outstanding in their support and care for my elderly Grandmother . They’ve really helped us find our way through the process of diagnosis of dementia & super caring prompt and professional the whole journey. I & my Grandmother are very grateful and we thank you all .
GP surgery review: dr-nw-osborne's-practice
Title: Inefficient booking appointment services
Rating: 1 out of 5
Visited: July 2023
Being trying to get a consultation with a GP for past month. Difficulties getting through on the phone from 8am. When you do get through to receptionist all appointments for the day are taken. Apparently they do not offer facility to book appointments in future days so have to ring at 8am flowing day for an appointment.
Online service offered unacceptable, inputted information you send isn’t received and text messaged sent out by mistake.
I received a text message for an appointment and turned up at surgery to be informed the message was mistakingly sent out and I didn’t have an appointment.
GP surgery review: dr-nw-osborne's-practice
Title: Gp practice abismal
Rating: 1 out of 5
Visited: June 2023
Phones do not get answered still waiting after 25minutes.
Staff rude and not helpful . 
Promises of call backs not followed up.
Totally disgraceful.
GP surgery review: dr-nw-osborne's-practice
Title: They are Humans
Rating: 5 out of 5
Visited: June 2023
Yesterday I received a call from one of the doctors. This was a scheduled appointment for a catch up. Which prior to the call I was very impressed with after going through a difficult few months. Which are now being monitored and I am fine. 
During the call I was informed that they had missed an issue I was experiencing and apologised for missing it. As a surgery it had been reflected that they should have done things more efficiently. And the process had now changed. 
I would like to thank you for this recognition and show that like all patients they are humans and like all humans sometimes mistakes do happen. 
I feel that being able to to reflect and change protocols shows what a great Doctors Surgery we have in the village and I feel that they see how important we are as patients.
GP surgery review: dr-nw-osborne's-practice
Title: Thank You Anstey Surgery
Rating: 5 out of 5
Visited: February 2023
I have contacted the surgery recently for myself and also for my husband. We have both received excellent care and support.
We are very grateful to all concerned.
GP surgery review: dr-nw-osborne's-practice
Title: Lacking in Communication
Rating: 1 out of 5
Visited: November 2022
On Friday I rang for an appointment I was informed I would get a call back. This was a follow up appointment with a doctor. Which had been informed the week before would be face to face. Though wasn’t told that calls could be at any point in the day. Previously I’ve always received a call within an hour. When challenged at lunch time I was informed at this point that calls are when the doctors or nurses were free. Mine was scheduled for late afternoon. That’s a contradiction in its self! The nurse not doctor rang 10 minutes later. And told me I would need to book a blood test. Not an appointment and She couldn’t do it, I’m not aware that the computer system has changed but never had this before. I spoke to reception. Who gave me an appointment 5 days later. I made it clear I could do 8.50 but no later than 9.15. I was assured that as I was the third patient it wouldn’t be behind. I arrived for my appointment 5 minutes before my appointment. I waited until 9.15 then asked how long more. I wasn’t informed that the nurse was running behind because they had arrived 30 minutes late. The receptionist cancelled my appointment whilst talking to them. When actually could have gone in at that point. 
My view is doesn’t matter how ill you might be they at the surgery don’t want to help you. They have no appropriate systems in place and communication is lacking. I would suggest no one joins this surgery because you won’t get the respect from the surgery. I know times have changed and the last few years have been difficult. But it has been difficult for everyone. Change should be for the better not to alienate the sick.
GP surgery review: dr-nw-osborne's-practice
Title: Booking system is terrible
Rating: 1 out of 5
Visited: November 2022
The booking system is terrible. 

Patients are required to phone at 8am for appointments (which cannot be booked in advance). 

I got through to the phone line at exactly 8am today (4th in the queue) and am still waiting for an answer at 8.25am. 

This practice really needs to implement an online booking system or allow patients to book in advance like other surgeries. The current system is inefficient and not designed with (potentially) vulnerable patients in mind.
GP surgery review: dr-nw-osborne's-practice
Title: Empathy
Rating: 3 out of 5
Visited: July 2022
Obtaining reviews and attending to see a nurse, the practice has been exemplary. However some scenarios leave something to be desired. Having been advised to use the online booking system, I find it is suspended so it it raises the question why the advice to use it. Obtaining a non urgent appointment is a painful process. I have great sympathy for all the staff in the practice during these difficult times but a little more empathy would not go amiss. Following a recent consultation, I was referred to a hospital for further consultation, but on speaking to the facility, they could not give me a date but an approximate some 5 or 6 months away. I fully accept this is outside the remit of the GP and the practice as the NHS are under extreme pressures, there has to be options. I wrote to the practice and on receipt of my letter was contacted by the administration staff. Whilst I have never found the staff to be rude as some have alluded to, there appeared to be a lack of empathy in the conversation and even a little patronising, plus the fact one my requests were ignored or dismissed. I am not one to trouble the medical staff if I don't have to, they are busy enough. 
Dealing with the public is always fraught when people are under duress and I applaud the fact that the admin staff are willing to engage. Just try to be a little more understanding is my request.
GP surgery review: dr-nw-osborne's-practice
Title: Impossible
Rating: 1 out of 5
Visited: May 2022
Trying to speak to a Doctor to change my medication due to experiencing a number of adverse side effects. I'm happy to wait as its not an emergency, i called to see if i could pre-book , and was told no, there is no pre-booking available i have to call on the day at 8am.... day 4 or 4 doing as instructed to be met with either a constant engaged tone or when i do get through an automated message tells me there are no appointments for that day??  I appreciate  these are busy times but i don't understand why there is now no pre- booking system for non urgent appointments ? are we really expected to sit every morning at 8am for 10-20 mins at a time on the slim hope of getting an appointment that is then going to be a telephone appt that could be anytime in the next 10 hours ?  how have things got so bad ?
GP surgery review: quorn-medical-centre
Title: Great GP practice
Rating: 5 out of 5
Visited: November 2022
After having an ultrasound scan at Loughborough hospital, which was faxed urgently to the practice, I was contacted the next day by the GP partner . I was then referred urgently by him to Leicester General hospital where within 2 weeks I had the operation I needed . This is a wonderful practice and we are very grateful
GP surgery review: hazelmere-medical-centre
Title: Booking appointments
Rating: 4 out of 5
Visited: September 2023
I have no complaints with doctors decisions or treatments, howerever trying to get an appointment is almost impossible.  I am an elderly lady who has to get up early to start phoning at 8 am.  The phones are constantly busy and when I eventually get through all appointments are usually take. I was told there was a phone queuing system but when I asked if I remained on the phone I was told "no, you have to redial". I have even had a letter to say the Doctor wants to see you but once again it is extremely difficult to get an appointment.

I know of other surgeries semi local that have a telephone queuing system and you are able to future book, hence saving spending up to an hour on the phone trying to get through and then being told "all appointments have been taken"
GP surgery review: hazelmere-medical-centre
Title: Always there when I needed them
Rating: 5 out of 5
Visited: May 2023
Doctors surgeries seem to be getting quite the bad reputation lately. Yes it is difficult to get an appointment and yes they are super busy.
But! They have always been there for me when I needed them and have always helped me and in fact gone above and beyond on a few occasions too.
I rarely see the same GP, but I always see one when I really need to and all the doctors I have seen and have been very helpful and I have felt well looked after.
After reading so many bad reviews I felt the need to post a good one! 
So a thank you from me for always being helpful.