janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-neaman-practice
Title: Health in the City
Rating: 0 out of 5
Visited: February 2022
Living in the Square Mile - outside the estates (Barbican, Golden Lane, Petticoat Lane, etc) we 'fringe residents' can feel we're left to fend for ourselves - particularly poignant during the pandemic, which I feel really exposed how few workers live in the centre of London anymore.  
Yet the Neaman Practice was always there - the amazing team who field the calls through to the doctors, nurses and physios - I actually found it easier to contact/see, perhaps due to less workers cluttering up the system.
GP surgery review: the-neaman-practice
Title: A first class practice
Rating: 5 out of 5
Visited: February 2022
I cannot recommend this practice too highly - the staff are always helpful and the Doctors equally so. I saw a female doctor today who saw me on short appointment who typifies this practice being very helpful as well as informative. I have been with this practice for over 30 years and never had a bad experience.
GP surgery review: the-neaman-practice
Title: No phone service
Rating: 1 out of 5
Visited: January 2022
This morning at 9 a.m.I wanted to book an appointment  for my son:I was the second in the waiting list on the phone line.
At 10,30 I was the first and after they ve never answered .So I took  my son to the pharmacy.
Y lost time and Heath here because  if they answer they are not able to understand your really illness giving y painkillers instead to cure the root of illness!
I ll  change soon GP.
GP surgery review: e12-health
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
They are very patient ,accurate and precise.
They are extremly humane and respectful.They recognize the problem quickly and apply the appropriate therapy.
GP surgery review: e12-health
Title: Reliable practice with excellent team
Rating: 5 out of 5
Visited: July 2023
This is my second feedback, given how easy they have made looking after two young kids' medical needs and staying on top of their medical records. 

Nothing is too much for the practice team; no question is silly or obvious. They will guide you with care and empathy. They helped me link my kids' medical profile to my own profile with the NHS app; now, I don't have to worry about immunisation records, appointment/hospital letters, or test results; everything is there. 

I want to say thank you for relating my problem and, above all, resolving it so quickly.
GP surgery review: e12-health
Title: Ignoring mentality
Rating: 1 out of 5
Visited: July 2023
Recently my wife faced some problems on her leg and tried to get an appointment to see the doctor. This the very first time she wants an appointment after registered with this gp for the last 15 months. We completed their online form, they replied via text to go to hospital if it is severe! I called them, and explain her situation, as usual they ignored the query and advised to go to the hospital. 
Similar type of response I got few months ago.
If they find any minor health issue, they don’t response or suggest to go the pharmacy. If anything severe, they advise to go to the Hospital!
Can anyone tell me, why we need to be registered with a gp, if we don’t get any service from them?
GP surgery review: e12-health
Title: System is flawed
Rating: 2 out of 5
Visited: June 2023
Frustrating system where you complete a triage form based on the content someone decides whether a call or a face to face is needed. Most often you get a call 3wks later by a clinician who says they need to see you well duh. Then you wait a further 3wks for a face to face. Process needs to be better
GP surgery review: e12-health
Title: Good follow through
Rating: 4 out of 5
Visited: June 2023
A lovely gentlemen helped me track down a lost prescription and take the steps to replace it and called me back as he said he would! It was a welcomed conclusion to a series of frustrating calls between the practice and pharmacy. Thanks very much for the excellent service!
GP surgery review: e12-health
Title: Nurse
Rating: 5 out of 5
Visited: June 2023
Best services 
Very helpful 
Very kind 
Very supportive 
Good information advice 
I was very comfortable and relax and didn’t feel zero pressure or pain.
GP surgery review: e12-health
Title: Very very very helpful staff
Rating: 5 out of 5
Visited: June 2023
I’m so upset I didn’t take her name but I was in a dire situation where I couldn’t get antibiotics and the lovely young lady at reception took my details and did everything she promised to do. I spoke to her on 12th June 2023 at 18:10. She is a credit to church road surgery. I now have antibiotics for my chest infection after being in pain for over a week. Thank you
GP surgery review: e12-health
Title: Great people, great practice
Rating: 5 out of 5
Visited: May 2023
Did a smear test, the nurse was so kind, compassionate and understanding, she make the whole procedure easy and comfortable for me. We'll done
GP surgery review: e12-health
Title: The experience was great
Rating: 5 out of 5
Visited: May 2023
I had a great experience with GP. The doctor was very good and, very helpful to me. She has explained me everything about the 'Cervical Test' and how it works on our human body. And, how much it is important for a Lady/Women/Girl to do this 'Smear Test'. It prevents us from the chance of having 'Cervical Cancer'. It prevents the Cervical Cancer.
GP surgery review: liberty-bridge-road-practice
Title: Help at last
Rating: 5 out of 5
Visited: September 2022
I was very happy the doctor listened to my period problem and gave me prescription on same day to relieve heavy bleeding.
I also had referral for blood test and scan so we can hopefully find reason for my health problem.
I feel very releaved.
GP surgery review: liberty-bridge-road-practice
Title: Outstanding service
Rating: 5 out of 5
Visited: September 2022
The GP went above and beyond to make sure my daughters care and needs was seen to and met. They even contacted the school to liaise with the teachers in regards to her health. This is very impressive as GP’s are very busy and didn’t have to do this. I’m very satisfied with the outcome.
GP surgery review: liberty-bridge-road-practice
Title: GP can't/won't renew prescription
Rating: 1 out of 5
Visited: August 2022
I have called and visited multiple times to request my prescription to treat my mental illness to be renewed and still am yet to receive anything. I was told that my flatmate could request a renewal while I was away on vacation - this was false and her attempts were in vain. I went yesterday, right after I got back, to request a renewal - was told an urgent prescription will be sent to my nominated pharmacy. I called my pharmacy today and they hadn't received anything. I called the GP again today, who said the same thing as yesterday, and told me she'd call me to update me by the end of the day - the GP closes in 40 mins and I haven't heard back. I don't know why it's so difficult to get my prescription when I've never had this issue with my previous GP before I moved. I'm at my wits end.
GP surgery review: liberty-bridge-road-practice
Title: Efficient Use of Virtual Service
Rating: 5 out of 5
Visited: May 2022
Used the virtual service to obtain a referral. Responses were very quick, succinct but friendly and informative. The whole process took a only a few minutes of my time across a couple of days to explain my problem, get a referral and get an appointment at the referral - incredibly efficient compared to obtaining an appointment and waiting for a referral.
GP surgery review: liberty-bridge-road-practice
Title: Clueless
Rating: 1 out of 5
Visited: May 2022
Difficult to truly find the words for how unfit this place is to deal with the health of local people.  It's almost impossible to get an appointment unless you can afford to wait two weeks or more. The reception staff range from confused, rude, unhelpful and clueless. It never feels like they actually want to help, they just want you off the phone. My partner is pregnant but that information doesn't seem to install any urgency in the attempt to find an appointment. Phone waiting times are often 45 minutes or more - after which you get put through to an extremely unhelpful person who doesn't listen and wants you off the phone. I understand that the pandemic put an enormous strain on the NHS but surely by now - May 2022 - it should be possible to get a physical appointment rather than being forced to fill out an e-consult form which often confuses and fails to work.
Once you actually get through to a medical professional they are all excellent so this negative review relates entirely to the reception staff and the operating systems.  I fear that my baby - due later this year - will rely on this incompetent practice for local and urgent healthcare needs.
GP surgery review: liberty-bridge-road-practice
Title: Trying to book an appointment
Rating: 1 out of 5
Visited: May 2022
Unable to book an appointment on the phone. Have been told that it is NHS policy to do this via patient access. Relatives and friends I speak to tell me that this is not the case and that they are able to book appointments via the telephone.

Tried to book via Patient access and the website was not helpful as I could not book an appointment ; patient access tells me that the only appoint available are for Smear Test!

Tried to call them to seek help and assistant in booking an appointment and was number 4 in the queue. Waiting on the phone for an hour or so and gave up in the end. I would have been able to walk to the Surgery and back in a fraction of the time only if they allow appointments on the phone.

Please can you confirm if it is NHS policy that all appointments have to be made via Patient Line.
GP surgery review: liberty-bridge-road-practice
Title: Great team, although hard to access them
Rating: 4 out of 5
Visited: April 2022
I think the reviews on here are valid as getting access to a doctor or nurse is horrendous and they really need to revise how they can improve on access for the patients. However, I came in and saw a nurse last month for a blood test and she was so lovely, comforting and made the experience as pleasant as something like that can be. We spoke and I told her I had been trying to book a smear test for so long. She kindly did this for me at the same time without even batting an eye lid despite this not being the reason I had booked an appointment. This sort of empathy and flexibility meant so much to me. The doctors and nurses I have seen have always been professional, kind and knowledgeable...it's just getting to them can be hard!
GP surgery review: liberty-bridge-road-practice
Title: Rude and appalling reception team
Rating: 1 out of 5
Visited: April 2022
I think it’s important to note how hard working and personable the nursing team at the practice is. Every visit I have felt cared for and supported during my health issues. However, any good experiences are quickly erased by the front reception staff. Workers are apathetic, with no regard for the well being of patients. On a recent visit after explaining the purpose and severity of my request I was dismissed with very little thought put towards the solution or health implications in the matter. The reception team seems unfit to solve basic components of their job and rudely turn to the desk behind to consult with their supervisor. You can hear them talking plain as day, glancing back to you at the desk, rather than allowing you the opportunity to speak to someone who might be able to help. Overall there is weird gatekeeping to access the doctors and the econsult service is a poor solution when immediate care is needed.
GP surgery review: liberty-bridge-road-practice
Title: Excellent customer Service receptionist team
Rating: 5 out of 5
Visited: April 2022
The Reception staff, are thorough and helpful, and direct/ navigate you in the right way with queries. Polite and precise. It is significantly important to highlight excellence performance made by professional in this industry, and the receptionist team at this practice have definitely delivered hence the reason for my comments. Overly Satisfying to know that my GP surgery has such an excellent team highly recommended surgery.
GP surgery review: liberty-bridge-road-practice
Title: Rude receptionists, awful service
Rating: 1 out of 5
Visited: March 2022
I had luck in getting a few simple things done but for anything else it is just a nightmare. Some of the receptionists are ok to deal with bust mostly I find them very rude. Getting an appointment with a GP? It is easier to win the EuroMillions. I wonder what are the skills for candidates to join as receptionists, being rude is top 1, I'm sure.
GP surgery review: gough-walk-practice
Title: poor service, rude staff, can't get appointment
Rating: 1 out of 5
Visited: December 2022
I completed the online consultation form, I got text message from the practice to inform me someone would contact me within 2 working days. The 2 working days passed, so I called up the practice, the receptionist answered and told me there is no GPs in this week and they would be in after the new year. I asked her why did I get a message saying someone would contact me in 2 working days if you guys knew there were no GPs in this week, why didn't you put a message on your system informing the patients of this. I told her this is poor service and requested to speak to the person in charge of the practice, the answer I got was "no one is in charge", all the managers are off, I then asked, that the practice managers may be off, but someone must be in charge while they are off, the receptionist said "no", and hung up the phone. This practice is the worst practice I have ever experienced, they tell you to call at 8am for appointments, you call at 08:00 and there are 50 people already on call and you can't get any appointments, you do the online form, and no one is available to see you. What is the point!
GP surgery review: gough-walk-practice
Title: Worse Gp ever
Rating: 1 out of 5
Visited: December 2022
This Gp is worse service I ever recieved. Recently join this GP and fill online consultation for my 5years old daughter and they replied back after 1 week where she was suffering. If people got sick now and call back after a week within this period any damage can be happened and who will take the responsibilty of this? Again called for last 2 days, doctor called back but they do not wish to meet the patient face to face and cant book for appointment where a child need paedetrician to look properly. If there is no capacity then why registering us and wish to give us no service from the practice. Need to improve the situation or give us alternative solution.
GP surgery review: gough-walk-practice
Title: Wait 2 days for a call that dont come
Rating: 1 out of 5
Visited: December 2022
After months of trying different pills waiting for a gyne appointment, severe pain in lower back bottom leg & tummy, along with bad bleeding that may aswell be constant for how long it actually stops. I went sick at work the 25th Nov as couldnt stand the pain any longer, self cert would cover me up to the 1st so i done a online consultation 0830 Wed morn in enough time for Drs to call me for a sick note, hense after contacting the rec 13.20 Fri im told we are very behind it may be monday you get a call, & thats only a maybe. Really frustrated my last econsult didnt even get a response when i asked for private referal letter to investigate.
Cant even get near a GP so how the heck has the system got so bad its a joke peoples healths are on the line.
GP surgery review: gough-walk-practice
Title: They are awful
Rating: 1 out of 5
Visited: October 2022
I completed an online consult about my continuous cough after the flu, and they sent me a message that the  GP will contact me.3 days after nobody called, and my cough became worse. I called reception again & explain my symptoms, & they said today the GP will contact me, but they did not. I almost called them 1 weekend and asked for help, but their GP s never called me back! I went to the private clinic, did a chest x-ray and I had pneumonia. The antibiotic was prescribed for me by a private doctor.
After that, I wrote a letter to the Gouwalk practice manager and explained what happened, but he/she never answer me !
I totally understand the NHS doctors are so busy, but this is unacceptable that they ignore the patients!! They are awful
GP surgery review: gough-walk-practice
Title: Good customer service
Rating: 5 out of 5
Visited: September 2022
‘Gough Walk Practice’ is an excellent GP and providing great service to the local community. I am a patient of the Gough Walk Practice since the GP service moved in the current building. The service is excellent. Dr Ali Hussain (GP Partner), Tanvir Hoque (Senior Administrator), Jackie Foster (Receptionist) and other staffs are very cordial and helpfully.
GP surgery review: gough-walk-practice
Title: Very helpful
Rating: 5 out of 5
Visited: September 2022
Dr Ali was accommodating. He assesses my mum’s medical needs very thoroughly. He was very welcoming and asked various relevant questions to mum in Bangla, which made my mum happy.
GP surgery review: gough-walk-practice
Title: Excellent practice and GP
Rating: 4 out of 5
Visited: September 2022
On 29/09/2022 I had a review at the above practice and I wanted to express my gratitude to the GP and the staff at Gough Walk. The GP was very professional, kind, took action on the few medical issues I discussed, and gave me good and useful advice regarding my healthcare. Also, the staff at Gough Walk Practice were quick to contact me and schedule all necessary follow up appointments afterwards.
 
 
Thanks again!
 
Rosen
GP surgery review: gough-walk-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: September 2022
I have had the pleasure of being a patient for over 40+ years. Since their move to Newby Place, the service/care provided has increased, from what was already a great one, to one that has consistently met my expectations. Despite the increasing problems of recruitment of Doctors, they still manage to provide care, well above the norm.
GP surgery review: gough-walk-practice
Title: Worst of the Worst Bunch.
Rating: 1 out of 5
Visited: July 2022
My wife has been suffering from serious migraines for years, it is so bad it takes her days to recover from the migraine, when she gets her migraines we've noticed part of her body has swellings, we have informed the doctors they just talk to you over the phone and just tell you to take paracetamol, they can't be bothered to see her in person, won't do any tests or check up, can't wait to get rid of you when talking to her on the phone, everyone it's a new doctor and gives a completely different advice to the last one sometimes better sometimes worse, it's gotten so bad we have finally had enough and move to new GP and hopefully things will get better.
GP surgery review: island-health
Title: Caring doctors
Rating: 4 out of 5
Visited: March 2023
I have had two consultations recently and both doctors provided a fantastic service. They explained everything clearly and followed up with me about the way forward.
Yesterday I did an online consultation at 8am, the doctor rang me back within an hour and a half and I got the medication from my local pharmacy within three hours from the initial online consult.
Thank you so much.
GP surgery review: island-health
Title: Caring GP
Rating: 5 out of 5
Visited: March 2023
Caring and friendly GP. Took time to explain my results. Would recommend to friends and family as had good experience.
GP surgery review: island-health
Title: Great service today.
Rating: 5 out of 5
Visited: February 2023
Thank you to the receptionist today who handled my call regarding my appointments and queries excellent service today kind,caring patient and very very professional manner.
GP surgery review: island-health
Title: The best practice in Tower Hamlets
Rating: 5 out of 5
Visited: January 2023
This GP always puts the patients first and always trys to help the best they can. The receptionist today was very kind, helpful and understanding. Huge thanks to the doctor that went out of her way to see my son after a long day of having to cover hers and another absent doctor patients. I was offered help on the spot and was treated with care. Absolutely amazing doctor.
GP surgery review: island-health
Title: The best practice
Rating: 5 out of 5
Visited: January 2023
This is a GP practice that has an excellent team of General Practitioners and Allied Health Professionals. The GPs truly care for you and will go above and beyond to reach you, inform you and provide you the best medical care (even if it’s past their closing time at 7pm!). The reception staff are fantastic. During the Pandemic and post pandemic, the Practice has remained open, and despite the challenges they have faced - the level of patient care has never been compromised. The practice remains open to feedback and continues to make changes to improve the level of patient centred care available. I cannot fault the level of care I have received for the most part of the last 15 years. If only the general public truly knew the lengths you are all going to, to look after your patients under the increasing challenges the NHS faces. Thank you for always going above and beyond for me and my family.
GP surgery review: island-health
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I have had dressings done by the nursing team three times a week since I came out of hospital and the nurses have all been exemplary in their professionalism, knowledge & skills. It has been a reassuring pleasure to have been treated by them all and I always look forward to my visits to Island Health as they are working together to get me back to full health as quickly as possible.
GP surgery review: island-health
Title: Super Speedy response + Lovely GP
Rating: 5 out of 5
Visited: January 2023
I got my subscription within about 20 minutes of me first registering my symptoms online. A lovely GP called me up in 15 minutes and located my nearest pharmacy for me to pick up my medicine. Super easy and very impressed with the entire service - thank you :)
GP surgery review: island-health
Title: Very clear, kind and helpful!
Rating: 5 out of 5
Visited: January 2023
Thank you so much!  The doctor was very clear in her explanations, very kind and sensitive to my own experience and very detailed and informative.  She gave me a lot of hope!  Thank you!
GP surgery review: the-barkantine-practice
Title: Unable to see my GP
Rating: 2 out of 5
Visited: October 2022
I have filled out an online form earlier this morning and left notes on it asking to be seen urgently by my GP. My coughing has worsen lately and was advised by the Dr of my Company through a video call that I must be seen by my GP today. No reply obtained yet by this practice, it's almost 5pm, 13/10/2022 and no answer. I called the gp practice and waited on the line for about 1hour until the receptionist answered. After explaining the situation I was told that I would need to wait until 48h for someone to review my request. I asked to speak with the GP as it was urgent case. I was put on hold and later informed that GP could not attend and would need to wait or call 111. This is totally unacceptable, when we require to see a gp at this practice we are completely lost without any help. I was told to call 111. The service is designed in such a way that demotivates a patient to see their gp. I will proceed further with a complaint.
GP surgery review: the-barkantine-practice
Title: Online communication and follow up care is very efficient
Rating: 5 out of 5
Visited: October 2022
The online consultation process is very efficient with an almost immediate response and then GP telephone conversation within the promised 48 hours. Using the repeat prescription service for years  now has been simple and yesterday I requested medication at around 19:00 hours which was approved by 09:30 the next morning meaning that I was able to collect any time after that, which is truly efficient.