janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: heathcot-medical-practice
Title: Can't get appointments
Rating: 1 out of 5
Visited: January 2022
I moved here 2 years ago and have really struggled to get appointments. In fact I live a stones throw away from knaphill surgery and have never seen a doctor there. On the two times when I have been able to get an appointment I have been sent to Woking. Since the pandemic it is impossible to get a doctors appointment. I have on numerous occasions been rejected by the online form. The online process keeps changing. As of today it says you can request appointments between 6am and 630pm but it will not allow you to log one for the following day. It is on the day appointments only with no gaurentee of an appointment. I am becoming increasing stressed out with the whole process. I am in pain but can't see whoever my suppose doctor is... Having never been allowed in I couldn't even tell you my GPS name. Very disappointed and wish I had an alternative surgery to register with
GP surgery review: heathcot-medical-practice
Title: Lovely Clinician
Rating: 4 out of 5
Visited: January 2022
Thank you to the clinician who saw me- really put me at ease, made me laugh, and helped me understand everything that was being done.
GP surgery review: brighton-station-health-centre
Title: Great service provided
Rating: 5 out of 5
Visited: November 2023
Had a wander into the drop in center as my GP appointment was for another 2 weeks. The advanced practitioner was very friendly and knowledgeable and provided next steps for me. Got seen in just under 30mins. Thankyou!
GP surgery review: brighton-station-health-centre
Title: Great experience
Rating: 5 out of 5
Visited: November 2023
I was seen very quickly. All the staff were very attentive, caring, reassuring and professional. I would thoroughly recommend this practice to anyone would needed it.
GP surgery review: brighton-station-health-centre
Title: Brilliant professional service
Rating: 5 out of 5
Visited: November 2023
Had problems with a foot injury and the doctor was fantastic and dressed the injury superbly.  There was a wait to see the doctor but the service was extremely good.
GP surgery review: brighton-station-health-centre
Title: Welcoming practice
Rating: 5 out of 5
Visited: November 2023
At the arrival Reception was very welcoming , helpful and efficient . 
Whole process was very easy to follow 
Waiting room was spacious and wait was not too long .
The Doctor was very attentive , welcoming, comforting and assuring
GP surgery review: brighton-station-health-centre
Title: Good experience
Rating: 5 out of 5
Visited: November 2023
As promised,  we were seen within 30 min. Reception was clean and spacious.  Everyone was polite and attentive. The problem we came with,  was explained and treatment recommendations were given.
GP surgery review: brighton-station-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
I  was in a lot of pain with my ear and was met initially with very sympathetic and Cari g reception staff 
The waiting area was clean and efficiently run
My waiting time was within the hour
The nurse practitioner wax efficient and responsive to my needs 
I left with a prescription for my ear infection which made all the difference to my infection
GP surgery review: brighton-station-health-centre
Title: Formidable care
Rating: 5 out of 5
Visited: November 2023
The treatments were efficient but I will not forget the kindness of  the staff both at the reception and in the care room. The nurses have a comforting attitude. They really care.
GP surgery review: brighton-station-health-centre
Title: Very grateful we have this to attend to.
Rating: 5 out of 5
Visited: November 2023
Great Pratice, amazing receptionist. Great doctors & so handy as a mum to have this to attend too for my Children on a weekend when they have been unwell. 

Needed to come here with both of my children & both got amazing care & then help needed. So grateful. 
Thank you very much
GP surgery review: brighton-station-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: October 2023
There was a very short waiting time. Reception staff were efficient and welcoming. The waiting area was clean, comfortable and spacious. The nurse practitioner listened carefully to my symptoms and prescribed the relevant medication.
GP surgery review: brighton-station-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
I had a leg wound which the dressing needed changing every 3 days the Drs and staff have been great you have wait while sometimes but at least you get seen
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Early ring back despite being 82 in queue and was given appointment to see Dr that day. 
Doctor very professional, diagnosed trouble and followed up with email providing helpful information and recommendation for XRay to follow up. 
First class service
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The doctor was very helpful in explaining what I should do with the various symptoms I was experiencing and prescribed the right antibiotics for me.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
E consult worked very well with quick response, obviously correct diagnosis and treatment that worked
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The nurse really  cared. Although the breathing test beforehand was cancelled.due to sickness.
However she was concernsd as to my health in general  & hosp waiting time re my hdart. .
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
My apt was on time. The. Nurse I saw was very helpful giving advice on a wound sustained on Christmas Day for which I had attended A & E. my apt with the Nurse was for a tetanus injection that A & E had no supplies.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Ring back was prompt. Phone consultation with doctor within a few hours and prescription dealt with straight away.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 4 out of 5
Visited: January 2024
My appointment was only for a blood and urine test but the young lady who took my blood was very friendly and welcoming and made me laugh. 
The receptionist on the same day went out of her way to get me some urine sample tubes. 
Also I got a phone call a few days later to say that my urine sample was clear. 
Soba good experience ?
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 3 out of 5
Visited: January 2024
Usually I can't rate this surgery high enough. But the last doctor I saw (and I rarely go to the GP) was very uninterested. Said would prescribe antibiotics, but then had to chase all day as the doctor forgot to actually send the prescription to the pharmacy and I had to wait for the duty doctor to get my notes and actually write a prescription up for me
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Very impressed with call back and able to get an appointment the same day.
Good to have temperature check. Not too long to wait.
GP surgery review: lime-tree-surgery
Title: My experience
Rating: 1 out of 5
Visited: January 2024
Very poor service , been told different things from 4 different people . Then got told to come in for blood test . So when I arrived at the appointment , was asked why was I there because I was not due an appointment so explained I was told I needed to come in . Then when trying to speak to a doctor as I was told I needed to , got told I was not able to book an appointment . Left the doctors in tears and full of anxiety with the way I was treated .
GP surgery review: langley-corner-surgery
Title: This used to be a great practice ,
Rating: 1 out of 5
Visited: January 2022
Whenever I call the receptionist it’s always the same we have nothing available for two or three weeks, my condition is personal, I don’t want to discuss with a receptionist, who seems to think she knows what’s best for me , she is so unhelpful , and certainly needs retraining in patient care and confidentiality, whenever I want to speak to somebody, she says there not available, try again another day, or I will get them to call and never get a call . Or email us . When I need to speak to a secretary or doctor about hospital conditions you can never speak to anyone. Not all of us older generation are computer literate and understand them . So the only way we know is the phone .
GP surgery review: modality-mid-sussex
Title: Can't Get an Appointment
Rating: 1 out of 5
Visited: March 2023
You cannot get an appointment here, even for urgent care issues. The response you get is to go to the Walk-In Centre at the hospital for minor problems. 
Modality has ruined the practise and it needs serious help. I am worried for anyone registered here as I don't trust their health conditions will be seen - I wonder how long it will be before someone with something serious gets missed from not being able to see a GP!
GP surgery review: modality-mid-sussex
Title: No call from doctor
Rating: 1 out of 5
Visited: January 2023
I finally after repeated attempts got through to the practice on the telephone after calling at 08:30 as they expect you to do. I was successful in securing an appointment to discuss my daughters blood tests from December. I have kept my self near my phone and sheet of notes all day and now at 18:40 I have decided that I’m not going to hear anything from a doctor today. Where has the polite communication gone to let you know they will not be calling? I now don’t know if I have to spend 40-50 minutes on the phone again tomorrow morning or will the doctor do the decent thing and put me on the list automatically for tomorrow? The whole system is so inefficient and only takes account of doctors time not the patients.
GP surgery review: modality-mid-sussex
Title: Zero service
Rating: 1 out of 5
Visited: January 2023
Even before covid it was a 3 month wait to get an appointment (unless urgent) and now it is impossible. If you do get through (after a very long wait on the phone) , you are just told to go to A and E. I haven't been able to see a GP for over 3 years now.   My experience with the staff has been great but that's where it ends, as a working GP surgery it is beyond useless.
GP surgery review: modality-mid-sussex
Title: Dangerous policies
Rating: 1 out of 5
Visited: January 2023
I struggle with health issues and pains, experienced the suicide of my husband, and my bucket became too full so i called GP with urgent request to see a GP….got a call back and a prescription for Cocodamol….as they would not prescribe the less harmful painkillers i was on. Way to motivate someone already under added stress to an addiction…
I would get an appointment…it’s 2 months later and still waiting. I did mention i had dark thoughts. Not sure how this practice works.
GP surgery review: modality-mid-sussex
Title: Cannot get through to a medical professional
Rating: 1 out of 5
Visited: January 2023
In previous years I had always had a good experience however since the pandemic you cannot get an appointment or get past the reception staff to actually speak to a medical professional. I was recently advised to go A&E for a UTI. I am currently pregnant and needed a prescription for antibiotics, something that does not need to burden A&E with, especially when the hospitals are so overstretched. You call as soon as they open and there are no appointments yet when I went in for a whooping cough vaccine the surgery was empty! I don’t understand how this place runs as everyone I speak to has the same experience.
GP surgery review: modality-mid-sussex
Title: poor service
Rating: 1 out of 5
Visited: January 2023
Having tried to get through on the phone multiple times only to keep hearing the message we are extremally busy, i decided to walk up to the surgery. Two people on reception, no patients in the waiting room. Other staff just standing around talking. The service from this practice is abysmal and I'm being polite. Not sure why staff cannot answer the phones instead of just siting there on reception with no one in the waiting room. This has be one of the worst doctors surgeries in the area. I feel like we are being forced into private medical care  as no one seems to want to work anymore. I have been attending this surgery for over 30 years and since Covid, the service has dropped dramatically, it is a shadow of it's former self. If i had the money i would go private tomorrow
GP surgery review: modality-mid-sussex
Title: Dreadful
Rating: 1 out of 5
Visited: December 2022
Crawley Down Health Centre was a pretty decent practice until taken over by Modality. Impossible to get an appointment by phone so visited the surgery.  No appointments available this year, not yet making appointments in January.  Before Modality Partnership it was possible to book online, now the Health Centre website has disappeared to be replaced by a difficult to use Modality Partnership site.  Still, as the stated aim in Modality is to use less qualified medical staff and aim at 80% non face to face appointments is it any wonder? Absolutely awful, the National Health Service heirarchy that approved this merger should hang their heads in shame. The only way to get same day treatise to go to Accident and Emergency.
GP surgery review: modality-mid-sussex
Title: Excellent doctors but impossible to get an appointment.
Rating: 2 out of 5
Visited: November 2022
My family has attended this surgery since 1882.
I have nothing but praise for the medical attention received.
However not only is it now practically impossible to get an appointment, but it is also now very difficult to get someone to pick up the phone.

Today, I have telephoned the prescription line three times. All after 2pm. Each time the phone has been cut off.

I then phoned the general enquiries line and gave up after holding on for over 45 minutes.

Finally phoned appointments to be told I was no 8 in the queue.
 This is not the first time that this has happened to me.  
Earlier this year it was impossible to get someone to answer the phone as I needed help after coming home from an operation. 
On that occasion, the dispenser had to go to the office to ask someone to speak to me. 
It is very distressing when you are ill and need assistance and no one is available to help. 

This is definitely not the standard of help that my family and I received many years ago.
GP surgery review: modality-mid-sussex
Title: Make  sure you have plenty of time to be on phone.
Rating: 3 out of 5
Visited: November 2022
Ridiculous amount of time needed to call
GP. Have had to call several times in the last month and all calls taking over 40 mins. This time I’m ringing because the surgery text me asking me to call. Unfortunately I don’t have all the time in the world to be on the phone. This happens at all times of the day. My husband says he was number 60 in the queue the other day. 
They can apologise for the inconvenience as much as they like but it just isn’t good enough.
GP surgery review: modality-mid-sussex
Title: unable to get a tele call into the practice
Rating: 3 out of 5
Visited: November 2022
ten minutes wait, started at Q number 6, 10 minutes later same number ? i do not have a life threatening complaint and I have done everything to avoid calling the surgery including buying 4 sessions at an Osteopath and paying for my own mri. but now I need to see a doctor to ensure I can continue to walk with less pain . no chance by the looks of it, is there an alternative .... everyone goes to the hospitals these days to get seen to or responded to . I have always had a good service from the practice  but need help this time
GP surgery review: brighton-health-and-wellbeing-centre
Title: Delighted
Rating: 5 out of 5
Visited: January 2024
I came to the surgery yesterday 18/1/24.
Today I had an X-ray and by lunchtime
I had a reply from the Surgery Doctor.
Thank you so much for your prompt
and explicit reply.
GP surgery review: harold-road-surgery
Title: Always helpful
Rating: 5 out of 5
Visited: January 2024
I have been to Harold road quite a few times in the past year with my son and needed an appointment today for my daughter. Every time I have called we have been seen the same day and all clinicians have been extremely helpful and I just wanted to thank the whole team.
GP surgery review: harold-road-surgery
Title: No one is answering the phone
Rating: 1 out of 5
Visited: January 2024
I called at 8.45 this morning and was on hold for an hour - then cut off.  I called back and after another lengthy wait I requested a call-back.  I have waited all day and  nobody had contacted me.  It's scary not being able to get through to anyone when you're unwell.
GP surgery review: the-station-practice
Title: I felt cared for
Rating: 5 out of 5
Visited: July 2023
Booked a telephone consultation on line which was handled well. Blood tests were booked with a f2f appointment with GP a week later.
The GP appointment was very good. I didn't feel rushed and was encouraged to discuss symptoms etc. Very pleased with how everything was handled.
GP surgery review: the-station-practice
Title: A brilliant nurse
Rating: 2 out of 5
Visited: May 2023
I had a smear test last week and the nurse can’t remember her first name her last name was scrace she is the loveliest nurse she made me feel so comfortable and helped me out a lot I appreciate her kind words and she was just lovely so Thankyou!…the surgery itself had cancelled 3 previous appointments for my smear test and overall the surgery isn’t great! That nurse though is a credit to that surgery
GP surgery review: the-station-practice
Title: Unable to get through
Rating: 5 out of 5
Visited: May 2023
I had a text for an appointment for tomorrow after 2 previous appointments being cancelled due to sickness by yourselves. I can’t make tomorrow and have tried every lunch time this week(as I work the same hours as your) and have not been able to get through. Today I took a loner lunch and got to number 1 in the queue after 38 minuets only to be cut off. Please can it be passed on I can not make my appointment so it can be given to someone else and I need a new one. This is not a moan just a desperate patient
GP surgery review: the-station-practice
Title: Good service (eventually)
Rating: 3 out of 5
Visited: April 2023
I would just like to say thank you to the receptionist who i spoke to today regarding my mother, she couldnt have been more helpful
Thank you
GP surgery review: the-station-practice
Title: Very good experience.
Rating: 3 out of 5
Visited: April 2023
I arrived at the surgery, explained a worry I had. I was given a senior nurse appointment for the next morning 8.00am. Following sensitive examination by a very empathetic and  kind  nurse I received a note of referal and a prescription sent down to pharmacy which I picked up a few mins later. The relief of getting into the system to investigate my concern meant I walked out feeling a different person. Thank you all the staff at Station Plaza.
GP surgery review: the-station-practice
Title: Unrushed patient focussed
Rating: 4 out of 5
Visited: February 2023
Very welcoming, non-judgemental and gave lots of advice. Was patient and understanding and willing to answer lots of questions!
GP surgery review: the-station-practice
Title: Help and guidance.
Rating: 4 out of 5
Visited: February 2023
I was going unable to book an appointment with a nurse via the NHS app.  

I was already registered but my details were not recognised.  

The practice reset my details and guided me through the registration process.

Many thanks.
GP surgery review: the-station-practice
Title: It got worse
Rating: 2 out of 5
Visited: January 2023
Following my previous comments re the shambolic appointment system, a nice lady telephoned me on 6th January, apologised for the muddle, and rescheduled my appointments for the 9th and the 23rd of January (sent to me in an unsolicited letter date 12th December, delivered on 21st December) to one for today, the 20th January. I attended and was told that it had been cancelled by telephone on the 4th of January! 
I am not impressed and don't know how to overcome this ineptitude.
GP surgery review: the-station-practice
Title: There seems to be a fault in the appointments system
Rating: 3 out of 5
Visited: January 2023
I received a message on my answer machine today from a Dr. I'd not heard of asking me to rebook an appointment I'd not requested and knew nothing about. I called the surgery (38 mins to get through) and was told to call again in the morning to repeat the performance. The receptionist got quite shirty when I suggested making an appointment then and there if it was deemed necessary, or writing me a letter about whatever it was that I needed to know.
I hope the Dr. doesn't have to go through many similar experiences.
I was told he is a "remote Dr." used by the practice.
All of the time wasted by the Dr., the receptionist and me could have been better spent serving patients who are desperately asking for treatment in these difficult times, surely?
GP surgery review: the-station-practice
Title: Excellent ANP service
Rating: 5 out of 5
Visited: January 2023
I’ve generally had good experiences with the practice, reception staff are patient and courteous, even with frustrated and anxious patients. 
I was particularly impressed on a recent visit, asking to see a Dr about a persistent throat infection, but was given an appointment with an ANP (advanced nurse practitioner) instead. 
She was fantastic. I had real confidence in how knowledgable and experienced she seemed. She  took time to listen, and examination was thorough.
GP surgery review: pulborough-medical-group
Title: Superb Service
Rating: 5 out of 5
Visited: January 2022
Contacted the Surgery around 4.20pm and asked if I could speak to a Doctor about a Urinary problem Reception took some notes and said a duty Doctor would ring back shortly and would I be able to bring a sample to the surgery if necessary. I confirmed that I could and within 5mins she rang back and told me to come down and a Doctor would see me, no time was given but I didn't mind. Arrived at the surgery by 5.00pm and after waiting only 20mins was seen, examined, discussed the problem and the possible causes and a prescription was on its way to the Pharnmacist. Follow up action was confirmed and I went downstairs to the pharmacy FOR ONLY A SHORT WAIT. Back at home by 6.00pm prescription in my pocket, that's what I call 'Service with a Smile'. What a great Practice.
GP surgery review: riverbank-medical-centre
Title: First class extremely prompt and professional
Rating: 5 out of 5
Visited: December 2022
Our grateful thanks to all the Doctors and staff at Riverbank Medical Centre we really appreciate all your hard work and your going the extra mile on every occasion.
Thanks again
GP surgery review: riverbank-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: November 2022
My call was returned by my nominated GP within a short period of time and after outlining my problem I was offered an appointment later the same morning.  At no point did I feel rushed and everything was explained to my satisfaction.  I left the medical centre with an appointment made for further tests and a prescription to collect. This has been our experience over the last few years and my husband and I feel that we are fortunate to have this level of service in our town.
GP surgery review: riverbank-medical-centre
Title: Useless clunky website
Rating: 4 out of 5
Visited: November 2022
Your website is almost dysfunctional 
You send text messages saying there’s a message for me on your website and it is impossible to log in and find where this is or where the messages are stored
When you Google Riverbank
Surgery log in the only result that appears is for new patients
Please please please tell patients where to log in or send the link!!!