janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: woodbrook-medical-centre
Title: The practice is very efficient
Rating: 5 out of 5
Visited: July 2023
I like this surgery because they are helpful and knowledgeable they go out there way to be helpful the staff are nice and have understood my problem’s
GP surgery review: woodbrook-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
My experience of the Woodbrook medical practice is extremely positive.
All of the staff including doctors, nurses and admin are very friendly, helpful and supportive. I have always felt as though they cared about me as a person and not just a patient and I am very grateful to them for that.
GP surgery review: woodbrook-medical-centre
Title: Thank yoi
Rating: 5 out of 5
Visited: June 2023
Thank you for seeing my daughter straight away after she fainted at school for no apparent reason.
Examination, bloods amd ecg carried out within half an hour of us walking into the practice.

Thank you for our quick response for seeing my daughter
GP surgery review: woodbrook-medical-centre
Title: Fabulous service every time
Rating: 5 out of 5
Visited: June 2023
I have visited the practice for a couple of reasons over the last year. Each time I have managed to get a face to face appointment, on the day. The doctors have been thorough and patient and I have never felt rushed or sped through the appointment time. They have listened and I have been heard.

In my own work I hear the challenges patients often face trying to access their GP’s but this is not the case at Woodbrook.

The doctors, nurses and support staff should be very proud of the service they are delivering as they are doing a fantastic job in very difficult times.

Thank you
GP surgery review: woodbrook-medical-centre
Title: Excellent GP's & Services
Rating: 5 out of 5
Visited: June 2023
Excellent in-house GP services including physio, minor surgery, family planning, prescribers and mental health practitioners. 

Thank you to the doctor and the nurse for their care and gentle treatment. Being looked after in practice for minor surgey means I did not have to travel to hospital and there was only a short wait for this expertise. 

The doctor explained everything first and included me in the decisions to be made about my treatment. I felt relaxed and comfortable in my own GP practice and their follow-up care was excellent. 

I recommend this practice to my friends and family. From reception through to seeing the clinician, the practice as a whole is welcoming and caring, with local expertise on-site.
GP surgery review: woodbrook-medical-centre
Title: Good patient care
Rating: 4 out of 5
Visited: December 2022
The care I received was extremely thorough and delivered quickly by caring doctors nurses and staff
The only problem is getting the initial appointment.
GP surgery review: woodbrook-medical-centre
Title: Great dr
Rating: 5 out of 5
Visited: October 2022
Dr was very good if it wasn't for the Dr I don't know where I would be today Dr liaisons to you and helping as much as she can
GP surgery review: woodbrook-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
Friendly ,approachable and thorough service.
Positive experience throughout,would highly recommend using this practice.
GP surgery review: woodbrook-medical-centre
Title: Great doctor
Rating: 4 out of 5
Visited: September 2022
Dr brockhurst has been great, I’ve been suffering with skin conditions for nearly 3 years and after years of creams and appointments dr brockhurst has got it under control 1st try, she’s extremely caring and you can truly tell she’s doing all she can to help! Thankyou again
GP surgery review: asquith-surgery
Title: Shortcomings
Rating: 1 out of 5
Visited: January 2024
I tried to make an appointment for chest infections (according to my self diagnoses) told can’t be seen by my gp and that I have to travel to other side of the city to be seen! I’m now having to spend time sitting in traffic taking my kids to a ten minute appointment that overall will take an hour! The system is broken I pay my taxes, I expect to see a doctor at my surgery otherwise might aswell join any surgery! This is unjustified service! On top of my travel I will still need to pay for my prescription.
GP surgery review: asquith-surgery
Title: Complete waste of time
Rating: 1 out of 5
Visited: March 2023
Applied to join this surgery in March 2023 after 3 month still no confimation telephoned 3 times and was told shortage of staff problem.
GP surgery review: asquith-surgery
Title: Great service
Rating: 5 out of 5
Visited: May 2022
The receptionist are always efficient, respectful and helpful. They usually find a solution to the request. If they can't they are still polite and professional.
I have recently had issues with my health, had a telephone consultation and saw the nurse for bloods and other tests within a short time. They accommodated me around my work hours. Excellent service from the nurse and two different GP's I spoke to. 
Asquith Surgery's service has been exceptional over the two and a half years I have been a patient there.
GP surgery review: dr-u-k-roy
Title: Fabulous practice!!!
Rating: 5 out of 5
Visited: March 2023
I’ve been at fosse family practice for about 8 years! I am a super complex patient however, I am always taken care of! The Dr is always helpful and makes me comfortable. I am always given fast appointments and plenty of time to have my medical needs met. None of this 1 thing per appointment nonsense! My Dr is always open to suggestions from me and has never said no to trying anything new in order to help me! 

I am heartbroken they are retiring soon! He has been my very very best GP in my life!
GP surgery review: dr-u-k-roy
Title: Decades of service
Rating: 5 out of 5
Visited: February 2023
I have been a patient of this practice for literally, decades. The unfailingly cheerful welcome, has always resulted in prompt attention, appropriate care, any required follow up. My care as an individual, with all the challenges that life throws up, has always been impeccable. Wouldn’t go anywhere else.
GP surgery review: merridale-medical-centre-(rp-tew)
Title: Not fit for purpose.
Rating: 2 out of 5
Visited: January 2024
Women working on reception are always rude. 
Using their mobile phone whilst you wait. No professionism or companion.
GP surgery review: merridale-medical-centre-(rp-tew)
Title: No Complaints whatsoever
Rating: 5 out of 5
Visited: July 2023
I have found the staff very helpful, friendly and efficient.  Admittedly you have to wait in a queue if you call early morning but that is to be expected. The reception staff have dealt with me in an efficient and friendly way and I have always been able to see a practitioner mostly on the same day if needed.
GP surgery review: merridale-medical-centre-(rp-tew)
Title: Never any appointments
Rating: 1 out of 5
Visited: March 2023
This practise is unfortunately why people opt for attending a&e. There are never any appointments available, even for pre booking. The practice is definately too small to accommodate the area it covers. By the time you get in, you have more than one problem to discuss, and yet you are only allowed to discuss one. Its bad!!
GP surgery review: merridale-medical-centre-(rp-tew)
Title: Reliable Family Practice
Rating: 4 out of 5
Visited: August 2022
As a patient since I was first registered with a gp through my parents, 32 years ago, I have had absolutely no issue with the surgery. Yes, here areflaws in the lack of reception staff at any one time and some seeming rude but as a whole, my experiences with the practice has been excellent. I will not be changing practice anytime soon and am happy to recommend the services they offer to anyone and everyone.
GP surgery review: merridale-medical-centre-(rp-tew)
Title: Worst gp practice ever! Stay away from these idiots!
Rating: 1 out of 5
Visited: January 2022
Tried to get appointment as a result of hospital discharge, 6 months and still no appointment. Calling at 8am is pointless, many times my call was dropped by their automatic stuff. Admins are totally rude and unprofessional, I've explained to them that their system is faulty and dropping calls for no reason, yet that guy with half his brain telling me "please give us a call" are you serious? Rest of the staff at the reception isn't any smarter, don't look for anything to solve your problem but trying to intimidate patients with police. OPS manager took my details and told me that they will contact me in next 2-3days and now, month after still nothing. 

Whoever you are, you're literally more into winning lottery than getting any appointments there, especially when staff is rude and totally inconvenient. 

Overall stay away from this place. It's filled with bunch of idiots who thinks they rule the world and you pain isn't important.
GP surgery review: merridale-medical-centre-(rp-tew)
Title: Better chance of winning lottery than getting an appointment
Rating: 1 out of 5
Visited: January 2022
Doctors are great but the have took on to many people 
Have better chance of winning lottery than getting an appointment 
Ring at 8am on the dot and well over an hour on the phone no appointments
That is if you don't get cut off first 
Try to get through to talk to practice manager and again well over an hour but then answered by reception
Really not good enough
GP surgery review: rushey-mead-health-centre
Title: poor service
Rating: 1 out of 5
Visited: February 2023
I phone for an appointment at 8am and I am 20 in a queue,they say
48hrs for repeat proscription it took 4 days just not good enough.
you then get a message doctor is sick not in today,you ask for a blood sample to be taken they say need to see a doctor that takes 3 weeks, not good enough.
GP surgery review: rushey-mead-health-centre
Title: Awful Practice
Rating: 1 out of 5
Visited: June 2022
Impossible to get an appointment, even if you call at 8am. Reception staff incredibly rude. The one time I managed to book an appointment they cancelled it a few hours later. GP surgeries are getting away with completely neglecting their patient bases.
GP surgery review: the-parks-medical-centre-(b-hainsworth)
Title: Fantastic service
Rating: 5 out of 5
Visited: August 2022
Congratulations and thanks to the doctors and staff who have provided face to face appointments and a fantastic care continuously throughout the pandemic. Others could learn from you. Thank you.
GP surgery review: the-parks-medical-centre-(b-hainsworth)
Title: Good practice
Rating: 4 out of 5
Visited: January 2022
Listen to what you say usually on time with uour appointments receptionist is always caring and smiling and helpful
GP surgery review: the-practice-beaumont-leys
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
I have been with this practise for 3 years now and I have to say I have had excellent service with myself and my children. The staff are brilliant and always a great service with a smile.
GP surgery review: the-practice-beaumont-leys
Title: Excellent practice.
Rating: 5 out of 5
Visited: November 2022
I have been with this practice for ten months and have found that compared to my last practice you would have to pay private to get the same treatment. Nice to be met with a smile and pleasant receptionists. Well done full marks thank you.
GP surgery review: south-leicestershire-medical-partnership
Title: poor service
Rating: 1 out of 5
Visited: December 2023
I used their new system, Accurz, to communication some information to a specific doctor, which he had requested but it was still not actioned by 12th. There was no apology just try to fob me off. How does one look after their own health with this sort of attitude.
GP surgery review: south-leicestershire-medical-partnership
Title: Overwhelmed & Under resourced
Rating: 1 out of 5
Visited: October 2023
I'm not sure they even have doctors here!
You will be on hold for a minimum of half an hour if you can even get through & once you get through you will often be informed that there are no appointments. 
It is not good enough!
GP surgery review: south-leicestershire-medical-partnership
Title: Can never get appointment
Rating: 2 out of 5
Visited: August 2023
I need a non urgent appointment, but, as usual, none are available by phone or in person when booking online (as the practice exhorts everyone to do). For example, trying today, 26 August, no GP appointments are available until 6 October, and no dates are available to book after then. This is a recurring and typical problem. In fact I can’t recall ever having been able to book online. As a family we are now often compelled to use private GPs who, fortunately, are proliferating online and in the area, not surprisingly. However we all pay a great deal of tax for this very poor non-GP service in the NHS.
GP surgery review: south-leicestershire-medical-partnership
Title: Rude Receptionist and Nurse
Rating: 1 out of 5
Visited: June 2023
After the usual long wait on phone at 8am I finally got appointment with nurse at Fleckney bearing in mind I live in Kibworth with two surgeries. 
I left in good time to get to surgery and as I got to fleckney the road was closed No sign where to go after trying several roads and several dead ends I eventually  parked up at the village hall and hurried to the surgery.I have mobility problems and cannot walk far as I am in constant pain. So I arrived in pain and stressed out.
Unfortunately this made me 20 minutes late for my appointment.
I tried to explain to the receptionist what had happened but she became abrupt and rude and did not give me a chance to explain why I was late.
Eventually they fitted me in with the nurse and low and behold I faced her abrupt and rude attitude towards me.
I have been with the kibworth surgery for the past 33 year and never experience such rudeness.
GP surgery review: south-leicestershire-medical-partnership
Title: Excellent service and advice
Rating: 5 out of 5
Visited: February 2023
I was recommended to ask for information about travelling to South Africa, more specifically the Kruga National Park, in order to be up-to-date on vaccinations. I went to the dispensary window at the doctors.  I was given all the relevant information on malaria risk, vaccinations, and what medication to take before my trip. I was also given a link to a website that offers comprehensive travel information, which I found to be very helpful. I also picked up my prescription, and was given professional advice on whether or not I can take my medication into South Africa with me. Thank you very much for your help.
GP surgery review: south-leicestershire-medical-partnership
Title: Great service
Rating: 5 out of 5
Visited: February 2023
I just want to say thank you for the excellent service in the pharmacy today. My wife has had no luck getting her tablets from the local chemist. I went to your window and the pharmacist sorted it all out. We now get our prescriptions from the surgery. Excellent sevice.
GP surgery review: south-leicestershire-medical-partnership
Title: Helpful Reception Staff
Rating: 5 out of 5
Visited: November 2022
I have recently re-registered with the practice and the reception staff at Fleckney and Kibworth have been helpful and friendly. There was a bit of a glitch on-line but they tried their best to correct it and never made me feel like I was a nuisance when asking them about it. They put me in touch with their computer expert, who contacted me straight away, and the issue was resolved. The reception staff (I spoke to several of them) were always polite, pleasant and tried to be as helpful as possible. I am very pleased I have transferred back to this surgery and thank you to the lovely staff.
GP surgery review: south-leicestershire-medical-partnership
Title: Welcoming
Rating: 5 out of 5
Visited: October 2022
From reception to injection the staff made you feel very much at home and coped admirably with at a very busy time.Thank you.
GP surgery review: south-leicestershire-medical-partnership
Title: No Appointments
Rating: 1 out of 5
Visited: October 2022
Multiple times I have phoned , Sorry no appointments left , phone tomorrow! , 
I literally have been phoning at 0800 , ( actually I think I got through just before today ) 42nd in queue , then no appointments again .Is there a secret number or something, because  2 weeks trying to get an appointment is disgusting .
GP surgery review: south-leicestershire-medical-partnership
Title: Excellent service
Rating: 5 out of 5
Visited: September 2022
Had a really uplifting and Informative consultation with the doctor.When telephoning for an appointment the staff were very friendly and helpful as was the person in reception.
GP surgery review: the-billesdon-surgery
Title: Extremely frustrating
Rating: 1 out of 5
Visited: January 2024
Being type 1 diabetic and having prescriptions changed , without notification is unacceptable. 
I work 13 hour days and trying to get an appointment is impossible.

The receptionist aim is to deny patients access to any medical assistance. Booking a Vitamin B12 injection prior is challenging. Getting a nurse appointment is far easier than seeing a GP. 

Even just getting a telephone appointment to discuss medication, blood test results, ( that receptionist says are borderline) is impossible.
Having called the gp at 8 am 2 days running. No appointments. 

I have now registered at another surgery. 

Extremely, extremely disappointed.
GP surgery review: the-billesdon-surgery
Title: Very hard to contact
Rating: 1 out of 5
Visited: January 2024
Trying to call at 8am to book an appointment for my 2 year old son. After waiting for a 2 minute recorded intro to finish every time I call, it simply goes to engaged tone and hangs up. Extremely frustrating and needs to be changed.
GP surgery review: the-billesdon-surgery
Title: Sad deterioration of a once brilliant service
Rating: 1 out of 5
Visited: November 2023
Having previously known ( pre pandemic) what a wonderful service Billesdon surgery was. It saddens me to see the negative feedback it gets. 

This is wholly due to the cessation of the drop in appointments that it used to conduct, every week day. 
Patients loved the accessibility of turning up on the day to be seen. 
The GPs disliked doing the open surgery and when the pandemic arrived- the opportunity to close it arrived.

Huge mistake in my opinion..

I miss the days when you could pop in and discuss, prescriptions, making appointments for annual check ups. Feel special when they would address you by name. 
It’s truly a shame. 
I like many comments on this site , have family that have experienced all these similar issues.

Surgeries must remember-You are here for the patients not for the service providers. 
You obviously are not meeting individuals needs and this must be rectified.


Please put the care back into Billesdon Surgery. X
GP surgery review: the-billesdon-surgery
Title: Wish I didn’t bother!
Rating: 1 out of 5
Visited: October 2023
Rang to book an appointment, just joined the surgery from a different NHS and need a repeat prescription and to see a doctor. (Can see a doctor in 3 months as long as I could!) The whole time I was trying to talk I was spoken over, rushed and she didn’t ask any questions nor let me explain anything, felt like I had to battle her to finish a sentence - I had no idea that to see a doctor you have to go through the website and wait to see see if you secured yourself an appointment because the receptionist said they’ll all be gone by lunch time and it’s a 3 week wait. She kept referring me to look at the website because I can’t seem to understand her? Wish I didn’t bother joining, left feeling silly for ringing and was spoken down to and belittled.
GP surgery review: the-billesdon-surgery
Title: Great service
Rating: 5 out of 5
Visited: September 2023
I don't use the practice on a regular basis, but on the occasions that I have, I have always found them to be helpful and friendly. Today was no exception - thank you Billesdon surgery.
GP surgery review: the-billesdon-surgery
Title: Absolutely shocking
Rating: 1 out of 5
Visited: February 2023
Called this morning at 8 o clock to get a call back from a doctor,only to receive the engaged toned after calling back nine times and being number 16 in the queue I was then told all the appointments had been taken now for today.Why do they not put this on the answer machine message if they know all the appointments have gone?????!!!
GP surgery review: the-billesdon-surgery
Title: Horrible reception staff
Rating: 1 out of 5
Visited: February 2023
The reception staff at this surgery have so much attitude and are just horrible and rude. 
I called to request a phone call from a doctor about an issue with my toddler. The receptionist refused to do it and told me if it was serious I should have called sooner. When I told her why it was the first time I had been able to call all day and what the issue was she said she’d put it through but the doctor wouldn’t ring me. She continued to have a go at me until I burst into tears and I had to put the phone down. I don’t feel like I can call with any medical issues now.
GP surgery review: the-billesdon-surgery
Title: Booking a telephone call
Rating: 5 out of 5
Visited: February 2023
I am told the engaged tone only occurs when 15 people are in the telephone queue  This is difficult to reconcile with the engaged tone seconds after 8am. Something is wrong with this booking system. Something is wrong here. Would increasing the number of people in the queue work? This is not an acceptable service at the moment
GP surgery review: the-billesdon-surgery
Title: Contacting the Surgery
Rating: 5 out of 5
Visited: February 2023
The system of ringing the surgery does not work. It is always engaged. Saying you are very busy is obvious and unhelpful. Please invest in a telephone queue system which tells the caller where they are in the queue
GP surgery review: the-billesdon-surgery
Title: Wonderful Nurse
Rating: 5 out of 5
Visited: January 2023
I know first hand the importance of smear tests and why it is so important to make an appointment when the NHS letter arrives. I know that there are many who feel embarrassed or uncomfortable with having smears, but please let me reassure them that the service and care provided by the nurses at Billesdon is amazing. I don’t think I can put names, but the nurse who saw me today was so kind, friendly, gentle and fast. It was over before I’d even registered that she had started. Her professionalism was also fantastic. I hope that this helps with anyone who has any concerns.
GP surgery review: the-croft-medical-centre
Title: Great doctors, poor management
Rating: 1 out of 5
Visited: September 2023
Impossible to get an appointment either on phone or by logging in.  Even to get a telephone consultation you have to go in physically to the practise at 8 am.  I suspect this is deliberate by the frontline staff to keep patient numbers low because eventually they will give up trying to access their doctors.  It's been like this since pandemic.  Wasn't great before that either.  Frontline staff can be quite rude at times.  Shame because if you can get to see a doctor, they are great.
GP surgery review: the-croft-medical-centre
Title: The worst customer service I have ever experienced
Rating: 1 out of 5
Visited: July 2023
The worst customer service experience of my life and I am over 65 years old. The person behind the desk refused to deal with my query in the most rude manner possible. This was in addition to them being rude to four other people in front of everyone who was in reception. That person is in the wrong job and the person managing this function should know this and should have done something about this. I am shocked that people like this are allowed to talk to customers.
GP surgery review: the-croft-medical-centre
Title: Appalling practice
Rating: 1 out of 5
Visited: July 2023
Absolute garbage appointment system!! You don't even get the appointment. Very old and frustrating appointment system.