janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lime-tree-surgery
Title: Super surgery.
Rating: 5 out of 5
Visited: July 2022
I don’t normally write reviews, but the exemplary care I received from Lime Tree Surgery, more than warrants one.

On both my visits, the receptionist team were very polite, hard working and efficient. The signposting was clear and there was a lot of information on the walls for me to read while I waited to get seen (which was only 3 minutes).

The nurse I saw was very chatty, and put me at ease straight away. She was very knowledgable and experienced and is obviously very passionate about her job. 

The Dr was caring, highly professional and respectful - going out of her way to help me. 

Overall, this practice runs like a well oiled machine, which is very different from all others I’ve been to. I appreciated them not wasting my precious time. I felt respected, looked after and like they gone that “extra mile” to help with my health issues.

They are doing the NHS proud. Keep it up Lime Tree Surgery!
GP surgery review: lime-tree-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: April 2022
Very nice Doctors, nothing is to much trouble for doctors, nurses or receptionist. 
Always listen and get things sorted as soon as possible. Always say your first name and are very polite you can talk to them with ease. I would not go anywhere else.
GP surgery review: melbourne-park-medical-centre
Title: Never had a problem.
Rating: 5 out of 5
Visited: September 2023
Well just want to say we've never had a problem getting a Appointment always get a call back or a face to face appointment if the Reception staff think necessary...We find All the Staff very helpful.
Thank you.
GP surgery review: melbourne-park-medical-centre
Title: Contating a doctor
Rating: 2 out of 5
Visited: March 2023
Been trying to get through for 3n a half hours waiting to speak to a recephonist  do they ever answer phones been trying for 2 weeks
GP surgery review: melbourne-park-medical-centre
Title: Waste of tax payers’ money
Rating: 1 out of 5
Visited: March 2023
Had to wait for 45 minutes to get through to reception to book appointment, only to be told
to call again another day. Cannot book an
appointment in advance either.
GP surgery review: melbourne-park-medical-centre
Title: Absolutely dreadful
Rating: 1 out of 5
Visited: October 2022
Having been sent to hospital for tests and the hospital writing to the surgery with instructions, the staff were totally incapable of following such instructions or understanding them. Incorrect medication provided twice which resulted in a complete waste of time and stress having hospital treatment and a waste of NHS resources. In general, the phone service is a failure and the staff are incompetent. Various empty promises made following a complaint. If I thought other surgeries were better I’d change like a shot but it seems we’ve seen the end of decent GP care in this country
GP surgery review: melbourne-park-medical-centre
Title: Positive feedback
Rating: 4 out of 5
Visited: August 2022
Hi 
I would just like to leave some positive feedback for the doctor that I spoke to today she was very precise, thorough and had a caring mannerism she is a credit to her profession, she explained everything I needed to know In great detail and wasn’t just in a rush to get onto the next patient I like to give credit where it’s due so I just like to say thank you
GP surgery review: melbourne-park-medical-centre
Title: Great Response
Rating: 5 out of 5
Visited: August 2022
I rang the Surgery at 8.00 a.m. and was in a short queue. I needed to speak to a Doctor and though I got very emotional, because of how I was feeling, the Receptionist was very kind and professional. The Doctor rang me later in the day and we went through what was wrong and sort out what was needed. She was so understanding and caring. A Prescription was sent to the Pharmacist for me to pick up that evening.
GP surgery review: melbourne-park-medical-centre
Title: Not acceptable
Rating: 1 out of 5
Visited: July 2022
They phoned me to call for appointment for medication review after waiting 1hour on the phone appointment made for 23rd 11-00 iPhoned at 12-0 clock to see why nobody had called said they are running late I agree 1hour is defiantly late after 4 hours I called in reception they told me I would have to phone and make another appointment date why me it wasn’t my fault they didn’t keep the appointment they now say earliest appointment 27th August for sure no clapping NHS again
GP surgery review: melbourne-park-medical-centre
Title: Would be nice to actually see a doctor
Rating: 1 out of 5
Visited: April 2022
April 2022 and still cannot see a doctor in person at this surgery. Over the phone diagnosis, after a few short questions. Booking system opens at 12, rang at 11.57am and didn’t speak to a receptionist until 13.05. Specifically told the staff I would not be able to take a call during a certain time, the doctor rang during this time and left a message to ring back. I rang back and was in the queue for an hour and the doctor then rang again while I was on the phone in the queue.  Safe to say it’s a terrible booking system and doctors seem unaware that phone queues are so long.
GP surgery review: melbourne-park-medical-centre
Title: Disappointing Practice
Rating: 1 out of 5
Visited: January 2022
Struggle to get anyone on the telephone and when you do the staff are often rude and very unhelpful. When you try and explain problems for support I've been told it's not their problem. You get given an e-mail address and e-mails are never responded to and letters I have sent over the years have never been acknowledged and I know the letters have been received. 

Many of these problems have existed for years and continue to get worse at the practice.
GP surgery review: elmswood-surgery
Title: Great GP’s but not so helpful receptionists
Rating: 4 out of 5
Visited: May 2022
The Doctors and nurses are really helpful and caring but the receptionists not as much recently I broke some bones in my foot and was told by a local chemist who was concerned to go to this surgery and asked to see either a GP or nurse I explained to the receptionist what had happened, but I couldn’t get an appointment that afternoon the receptionist advised me to either come back in an hour or she could arrange a telephone appointment I said neither would work as I didn’t want to walk on the affected foot etc. In the end I went home in tears as I was in pain. The next morning I went to the local walk in centre.
GP surgery review: elmswood-surgery
Title: Fantastic doctors but not so helpful receptionists
Rating: 4 out of 5
Visited: May 2022
I have been using this GP surgery for over 20 years the doctors are brilliant but unfortunately trying to get an appointment is near impossible and also trying to leave a message for a GP isn’t always possible the receptionists don’t seem to care.
GP surgery review: elmswood-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2022
Top rate service, very satisfied with this GP Surgery.

The receptionists were very helpful and understanding
GP surgery review: hucknall-road-medical-centre
Title: Worst GP Practice in Nottingham
Rating: 1 out of 5
Visited: January 2024
This GP Practice is worst in Operations after Covid-19. No appointment will be given if we ring to the GP Practice after 9 am. Most annoying Telephonic Appointment System. A normal waiting time in the telephone call queue is minimum 1 hr and maximum 2 hrs to speak to the reception for appointment. Receptionist don't care for patients. They don't prioritise the appointment even if its for children.
GP surgery review: hucknall-road-medical-centre
Title: The worst
Rating: 1 out of 5
Visited: May 2023
I’ve been trying to get an appointment for 3 weeks it’s impossible to I call at 8 the automated service says can’t complete the call to make booking try again later this is every day. I called around 10 got through but was told I have to call back how do people even get into this place to see a doctor. This is terrible and unfair I’m requesting to change from hucknall road to somewhere I can at least be seen
GP surgery review: hucknall-road-medical-centre
Title: Where are all the doctors
Rating: 2 out of 5
Visited: April 2023
Still on the phone this is the 17 call go all through the message on the phone  only to be told at the end   “ sorry your call cannot be completed at present. This is so wrong and you ask us to stay polite which I always will be but I can understand when people get frustrated   I am in pain but no one wonts to know Mrs s marriott
GP surgery review: hucknall-road-medical-centre
Title: Couldn't get though to manager
Rating: 1 out of 5
Visited: March 2023
I did get the standard massage back, but couldn't get thought on the phone to speak to them, was in queue number 19 at 2 o clock then number 16 at 3 o clock, did get down to 9 then What, not taking anymore call please try later Give up!!!
GP surgery review: hucknall-road-medical-centre
Title: How to I get an appointment!!!
Rating: 1 out of 5
Visited: March 2023
Phoned for 3 days now from 8 till 9.30 got thought 9.30 to be told I am in queue number 19 when I got to 6 was told no more appointments today please phone later, I just got  back from doctor's tried to book for any other day but told No. you can not do that here! Am I just unlucky in the phone? Really not happy!!
GP surgery review: hucknall-road-medical-centre
Title: Fantastic care
Rating: 5 out of 5
Visited: March 2023
Cannot thank this surgery enough for what they do for me. The receptionist’s are patient helpful and understanding and the GP’s genuinely care about their patients. I have always felt supported in my care. 
Thank you for helping me to feel better.
GP surgery review: hucknall-road-medical-centre
Title: Very concerned
Rating: 2 out of 5
Visited: February 2023
After 10 phone calls and finally number 20 in the queue, was met with opposition that there was no appointments for none urgent conditions. I had to beg and say I did not want my condition to deteriorate before I have the appointment. I did a telephone review that day and the Dr requested some blood tests. A week later 25/2/2024 I rang number 20 in the queue and finally got through and explained that I had blood tests and was Requesting a Dr’s call to discuss blood results. The receptionist refused to make one saying my request was not urgent I should try on Monday. Now if my results were abnormal God forbid Is it in my interest that I should wait and probably be told again that my situation is not serious to be attended to. I am not asking for too much here just someone to tell me the blood results. I find this whole experience very upsetting and worrying.
GP surgery review: hucknall-road-medical-centre
Title: Horrendous appointments lucky dip
Rating: 2 out of 5
Visited: November 2022
I rang at 8am. 42 calls and over 40 minutes in the queue to be told no appointments left. It doesn't matter what severity of issue you ring with either. Totally unfair system that pushes people to the brink. You're not able to pre book and are told to ring back daily for the exact same thing to happen again. When I'm dead I hope someone sorts this system out so others don't have to keep going through it.
GP surgery review: hucknall-road-medical-centre
Title: Best practice I've ever been with.
Rating: 5 out of 5
Visited: August 2022
I have never had a problem with the practice. When I do call, I am normally 3rd or 4th in a queue, the doctors will always call back a few hours later max, to see if I need an appointment or not, appointment is normally for the following day. if it for an exsisting issue (ie blood pressure) they can change my prescription over the phone, so saves me a trip going in. Best thing is the "log into your account"option, so I can sort out my repeat prescriptions when I am running low, rather than have to call the doctors. The nurses are also a blessing as well, and I often get text messages saying to come in for flu jabs or blood testing etc. This practice really has your wellbeing at heart.
GP surgery review: hucknall-road-medical-centre
Title: Access to a GP
Rating: 0 out of 5
Visited: July 2022
[Unhappy with 'Other staff']  
  
[Unhappy with 'Being listened to']  
  
[Very unhappy with 'Seeing the whole me']  
  
[Unhappy with 'Appointments']  
  
[Unhappy with 'Reception']  
  
[Very unhappy with 'Waiting time']  
  
[Unhappy with 'Staff attitude']  
  
[Unsure about 'Treatment']  
I have been worried for some time about receptionists at GP practices Triaging patients to determine if they should see a GP. I have suffered from depression for some time and on medication. Last Christmas I telephoned the practice to see if I could speak to the GP. The receptionist asked for a brief description of the problem. I stated that I was worried about my mental health. The receptionist advised that there were no appointments today and asked me to ring back on Monday. Firstly the receptionist did not ask my name, so did not know me. Secondly, they did not probe further as to how at risk I was or if I had contemplated self-harm, fortunately I was not at risk. This telephone call was not recorded on my patient record, therefore if I had taken a downward turn and done something to myself, there is no evidence that I reached out for help. Also I have a number of long-term conditions that means I am in pain most of the time, but when seeing a GP I am only allowed to talk about one thing, so I have to pick what is the worst at that time. GP's need to look at the bigger picture, they need to establish if any of these are linked. They need to find the root cause rather than treating the symptoms. If I do talk about pain in one part of my body, regardless of how long it has lasted, then I am offered physiotherapy. They then send you for an X-ray, and then to a consultant, who then does more diagnostic tests before deciding that my condition is not treatable because it is the "early onset of..." Okay, so "According to specialists" I have early onset of arthritis, early onset of macular degeneration, early onset of cataracts, apparently none of which are treatable at my age (in my fifties). What happened to quality of life? Don't get me wrong, I have had some fantastic support from specific GP's over the years, but my GP Practice has gone down-hill since the start of the pandemic. I can't get to see a GP face to face, I can't see a GP that knows me and my conditions.
GP surgery review: sherrington-park-medical-practice
Title: Terrible service and delays
Rating: 1 out of 5
Visited: November 2023
Can't get an appointment unless you get up at 8am which working nights is not very helpful as then exhausted for my shift. 
Told prescription would be automatically sent to my pharmacy and to wait til 5pm. It was not sent.
2 hours of my day wasted and now will be late for my night shift.
2 phonecalls to the practice to chase up the prescription being sent and still waiting.
If any other practice can take you as a patient move to them
GP surgery review: sherrington-park-medical-practice
Title: Very impressive
Rating: 5 out of 5
Visited: October 2023
I have been suffering from an acute ear infection,after trying to ignore it for days my wife persuaded me to contact my doctors.
I phoned at 8am and had to wait a few minutes for an answer. I explained my symptoms to the receptionist.She was both friendly and understanding. I was given an appointment later the same morning.
I saw my GP who was very professional and empathetic.
I know the the NHS comes in for a lot of criticism,but it is only right that this two doctors practice receives the recognition it deserves for the first class service it provides to the local community.
PS my wife keeps saying “I told you so”my ear infection is resolving and the pain with it after receiving the appropriate treatment.
GP surgery review: sherrington-park-medical-practice
Title: Extremely supportive GP
Rating: 5 out of 5
Visited: May 2023
I had a recent consultation for a chronic condition that had returned. The GP was incredibly sympathetic to my distress and reassured me that we would work on an action plan with long-term achievable goals. I immediately felt better, and having regular follow-ups with the GP and nursing team, find that my condition is now under control and I needn't have worried so much. Fantastic practice.
GP surgery review: sherrington-park-medical-practice
Title: Brilliant staff
Rating: 5 out of 5
Visited: March 2023
Recently booked an appointment and follow up to get something checked out. Staff were accommodating and friendly at all points of booking this despite pressures. I was very worried when I attended and felt incredibly reassured, and listened to, as well as thorough physical checks. Fantastic GP and I would highly recommend.
GP surgery review: sherrington-park-medical-practice
Title: Great patient care
Rating: 5 out of 5
Visited: May 2022
The current negative press about not being able to see your GP is not reflective of Sherrington Park Medical Practice and my GP in particular. Her and the team there have provided a great level of care to me and my family and I've never had any issues getting telephone or face to face appointments.
GP surgery review: sherrington-park-medical-practice
Title: Exceptional Service
Rating: 5 out of 5
Visited: May 2022
Called for an appointment as my husband was not feeling well. We were not yet registered with the practice as we have only recently moved to the area and handed in registration forms this week, the receptionist was extremely helpful and registered my husband immediately and booked a telephone consultation for him. Thank you for the wonderful and efficient service.
GP surgery review: sherrington-park-medical-practice
Title: Nurse appointment
Rating: 5 out of 5
Visited: April 2022
Saw GP after one call to practice that morning.  Offered the choice of a telephone or face to face appointment (both that day).  GP wanted me to have blood tests, booked me in with nurse.  System was efficient, GP great.  Nurse was also calm and confident and inspiring I feel I've had excellent care today at this practice
GP surgery review: sherrington-park-medical-practice
Title: Thank you for good and caring service
Rating: 5 out of 5
Visited: April 2022
Rang the surgery and got through in less than 10 minutes. 
Offered a choice of either a face to face appointment with a GP later that morning or a telephone consultation. Opted to see GP in person. 
Saw helpful caring thorough GP who, whilst reassuring, made sure that I got appropriate tests that same day. 
I am very grateful to the practice who have been great over the years and who were all, receptionist, GP, nurse, helpful and cheerful. Very happy to be a patient here.
GP surgery review: sherrington-park-medical-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: February 2022
I find it astonishing when I hear on the news and read in the papers that people simply cannot get an appointment to see a doctor. This is certainly not the case with Sherrington Park. It is relatively straightforward to get an appointment and I am nearly always seen within a decent timeframe. The doctor I see is very friendly and professional and the other staff are great too.
GP surgery review: sherwood-rise-medical-centre
Title: Used to be great now a disaster
Rating: 1 out of 5
Visited: July 2023
This gp practice used to be the best going at a time, Unfortunately now they don't even answer the phone i was sitting in the surgery when i tried calling they were talking and laughing and yet the phone line was saying we are very busy we will try our best to answer, the current requirements of standards have dropped by 90% me and my family member tried calling and 20mins gone still no answer. 

There should be a major review of this gp practice as this is very bed its one of the reasons why people hate surgeries its not that theyre busy its that they say they busy and yet doing nothing and not answering phone calls most of the doctors are always on holiday i mean how many holidays are you entitled to if every other week the doctors are on holiday and only one doctor running the surgery. It seems so ridiculous i call for a review but i dont know who will take this seriously
GP surgery review: sherwood-rise-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
The reception team were really helpful when I fractured 2 ribs. Gave me a lot of advice and sorted my prescriptions and sick note out for me.
Very professional
GP surgery review: sherwood-rise-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: October 2022
I cannot thank the sherwood rise medical centre enough for going above and beyond for me recently - in particular the reception team and the secretary. I can’t fault their outstanding service and how they have dealt with me as a patient. Would highly recommend to my friends and family as a great practice.
GP surgery review: sherwood-rise-medical-centre
Title: Very swift and honest secretary
Rating: 5 out of 5
Visited: August 2022
I’ve not had the greatest of experiences at this surgery over my time of being a patient here for 25+ years. However, I feel as though over time the management alongside their amazing secretary are working towards where an ideal surgery would be regarded. 

The medical practice is convenient for the surrounding areas and provides ample services for an individuals needs. I have experienced and felt improvements recently which led me to write this somewhat positive review. I feel like the fact the important individuals have realised where we were lacking as a surgery is a giant leap towards making the best of what the NHS can offer in this area!.

P.s we have the best doctors secretary in Nottingham
GP surgery review: tudor-house-medical-practice
Title: Quick and Helpful
Rating: 5 out of 5
Visited: July 2022
I rarely actually go in except for quarterly blood tests, but the advice process on line and by phone works well. When I need to phone it is usually in the mornings and the receptionist is very warm and friendly and efficient.
GP surgery review: tudor-house-medical-practice
Title: Outstanding service
Rating: 5 out of 5
Visited: March 2022
From the first call to the receptionist through the appointment process to the treatment and diagnosis by the doctor I found the staff very friendly, helpful, caring and very professional . This review relates to my most recent appointment but it is the standard of care I have become accustomed to from all the staff ( including the nurses )during my many years of attending the practice.
John van Oudheusden
GP surgery review: welbeck-surgery
Title: Compassionate staff
Rating: 5 out of 5
Visited: April 2023
I was unwell while visiting the practice and the staff showed real compassion in helping me settle and making sure I was ok. They also supported me in steps to take prior to and following my appointment to aid my health.

Throughout my interactions with staff I have been treat well and have felt cared for.