janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: wilson-street-surgery
Title: Astonishing
Rating: 1 out of 5
Visited: January 2023
Another Healthcare professional contacted the surgery to request some assistance for myself.   The receptionist told the professional that I must phone back the following day.   I was told by the other person that this  has never happened in their professional career before and that surgeries they have dealt with usually act/prescribe when requested by another Healthcare person.    Not the first time this has been an issue, albeit slightly different, a couple of months ago.   Poor service, the surgery has gone rapidly downhill over time.
GP surgery review: wilson-street-surgery
Title: Distressing experience.
Rating: 1 out of 5
Visited: July 2022
Have found the experience very saddening. Felt juggled around by the GPs and brushed under the carpet. The access has been awful and when eventually seen by somebody, the lack of understanding in mental health is dreadful. They prescribe drugs and do not provide referrels for actual treatments.
GP surgery review: wilson-street-surgery
Title: Efficient & caring practice
Rating: 5 out of 5
Visited: March 2022
I haven't been with this practice very long when due to travel, I would have had an issue with my registration at the surgery. I explained this to the admin team who responded to all my emails promptly.  However, because I was going away I needed to have the issue resolved before I travelled. I spoke to the practice manager, who immediately understood the problem, took a practical approach and swift action to resolve the issue there and then, which took a weight off my mind. 
It was easy to communicate with the admin team as well as the manager. In my experience, the staff are alway polite and helpful and my phone enquiries and requests have always been answered and met in a timely manner. The reception staff have always been very caring while delivering an efficient and effective service. I don't give praise lightly but I have been very impressed by all my contacts with the staff both at the branch surgery at Taddington Road, and Wilson Street, including my recent phone consultation with a GP. 
I'n my experience surgery staff have always listened, shown compassion and delivered a professional efficient service.
GP surgery review: alvaston-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: April 2023
I have always found all staff polite and accommodating as far as is possible, the volume of patients does make it hard to get an appointment, but they do their best it's a classic case once again of the NHS being under pressure, overall it's a good practice.
GP surgery review: hollybrook-medical-centre
Title: Great nurse
Rating: 5 out of 5
Visited: December 2023
Met with a nice nurse today and the experience that was given was tremendous felt lile goimg to the doctors when i was younger welcomed friendly and had no problem in helping me solve my symptoms cant ask for more
GP surgery review: hollybrook-medical-centre
Title: Best appointment ever
Rating: 3 out of 5
Visited: December 2023
This was the first time I felt like someone cared about what I was saying and checked out my symptoms. Usually I cannot even get an appointment but this time the wait on the phone was just 1 hour and the service was perfect. I will definitely ask to see this guy again
GP surgery review: hollybrook-medical-centre
Title: Marvellous practice
Rating: 5 out of 5
Visited: November 2023
Happy polite approachable efficient conferdent understanding emperthtic enthusiastic kind helpfull  staff willing to go the extra mile to help people realible thank you.
GP surgery review: hollybrook-medical-centre
Title: Thank you Hollybrook Medical
Rating: 5 out of 5
Visited: October 2023
I left an excellent review a couple of years ago and i thought I would update it. I am still very happy with the treatment I receive from the Hollybrook surgery. All staff are very friendly and helpful.....luckily nothing has changed! I find the receptionists always very approachable and great to point me in the right direction whichever way is required. My other half and I went for our flu jabs yesterday and it was so friendly and very well organised. We came away thinking how fortunate we are to be in the Hollybrook catchment area. Thank you Hollybrook staff.
GP surgery review: hollybrook-medical-centre
Title: Terrible service, can’t get appointments
Rating: 1 out of 5
Visited: October 2023
To get an appointment you have to go queue before they open in the mornings. Today, 19 people were queueing from 7:30 onwards, in close to freezing conditions, all in need of a doctors appointment. 

If the surgery booked future appointments then this wouldn’t be necessary, I’ve never known another surgery work this way, it’s absurd. 

If you can somehow get an appointment, then the service is good. Resolving the appointment issue would take this surgery from awful to deal with to excellent- but they don’t seem to care, or want to improve. 

If every day there are 10-20 poorly people queuing outside for appointments- it’s clear that they need a better system! Booking future appointments (more than 2 days ahead) would fix this completely.
GP surgery review: hollybrook-medical-centre
Title: upsetting
Rating: 1 out of 5
Visited: September 2023
My husband has booked an appointment to check his blood sugar level as per advice from surgeon. The appointment was booked 27Sept in Sinfin.
Yesterday night, we received multiple text messages regarding the appointment.
We called the clinic and found out that the appointment was canceled without an explanation. We then asked for rebook and the staff was unwilling to do so. She asked us to call back to rebook at 8 in the morning tomorrow.

We had enough previous unpleasant experience calling at 8 in the morning trying to book for an appointment and then was put in a queue over 40. When we did get back a call from you, your staff already told us it was fully booked. That's why we came to clinic in person to book for an appointment. It was upsetting.
GP surgery review: hollybrook-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: September 2023
Moved to this practice 5 months ago. It was like moving into the 21st century. Doctors and nurses are amazing. Staff are so friendly. Nothing is to much trouble for the Doctors. They take so much care of you. Never had any problem with getting an appointment, cannot praise this practice enough. Have recommended this to my family and they have transferred with the same thoughts. Brilliant.
GP surgery review: hollybrook-medical-centre
Title: Outstanding care
Rating: 5 out of 5
Visited: August 2023
I visited the practice today and saw the nurse practitioner and GP who was assessing her 
I was very distressed and suffering with mental health issues/ anxiety and a number of unexplained health issues.
The care I received was second to none. They listened, allowed me to cry, showed so much empathy I felt like I was the only patient they had, and that they had all the time in the world for me. They were so thorough, understanding and caring. I went into the room feeling like I'd got the weight of the world on my shoulders and came out feeling so much lighter and felt like someone had listened to me and took how I was feeling seriously. The follow up care following my appointment with links to things we had discussed was sent as promised, I have come away yes feeling rough and drained as I've been able to release how I was feeling and reassured that my symptoms are being looked into. These two ladies are a credit to there profession and went the extra mile to help me and made me realize myself how distressed and in need I actually was. Thank you so much!!
GP surgery review: hollybrook-medical-centre
Title: Outstanding team
Rating: 5 out of 5
Visited: August 2023
When you are seen by any of the team you know you are in safe hands. From the reception staff to the nurses & GP's - the care, support & empathy are amazing. I can't praise this practice enough
GP surgery review: hollybrook-medical-centre
Title: New patient- great service
Rating: 5 out of 5
Visited: August 2023
Recently joined the practice and I have been getting confused over my insulin as my previous practice changed it and didn’t explain anything to me. Hollybrook managed to get me straight in with a diabetes nurse. I brought up what medication I had to the appointment and she demonstrated what I need to do and how I need to change the cartridge. She took her time to make sure I understood my doses. Very pleasant, extremely helpful.
GP surgery review: melbourne-&-chellaston-medical-practice
Title: Completley useless
Rating: 1 out of 5
Visited: September 2023
Lost eyesight in left eye and waiting for surgery I have called to see if I can have an appointment to check if I have diabetes. 
I have called at 8 am and was put on hold with message that all operators are busy and that they would answer my call as soon as possible. Two hours and 52 minutes later I have managed to speak to receptionist to inform me that I have to call next morning as they have no appointments available.
I explained that I am waiting for eye surgery and that I really need to see a GP. However they said that they are busy and there is nothing that they can do.

I am absolutely appalled to have waited for nearly three hours on the phone to be told to call next morning. Just give me my national insurance back so I can go private.
GP surgery review: melbourne-&-chellaston-medical-practice
Title: Very poor
Rating: 2 out of 5
Visited: May 2023
Receptionists keep hanging up constantly when you trying to ring them for 2 hours.
Been told that my results are good so I dont need GP review as theyre too busy.
you only can book 1 reason for your apt as again they too busy. 
Doctors asking me what I want from him as he doesnt know how to help or use google to check the symptoms. Joke.
GP surgery review: melbourne-&-chellaston-medical-practice
Title: Awful service
Rating: 1 out of 5
Visited: November 2022
The system and service at this surgery is simply broken and failing the people of Melbourne and the surrounding area.

I have a severe chest infection and I am pregnant. I ring up at 8am to try and get an appointment and can't even get through to the waiting list to be spoken to. At 10:30am, after consistently calling since then, I get in the queue and wait a further 25 minutes. Once I am through (3 hours after first starting to try) I am politely told there are no appointments that day, and to call back the next day at 8am to try and get an appointment (which is obviously extremely difficult and a simple case of luck). They can not offer to book an appointment for tomorrow. I am told that if this no good, then I should go to a walk-in centre that is a 45 minute bus journey away, with no guarantee of what the waiting time will be. All of this, whilst I am very unwell. It is not the reception staff's fault, but surely someone needs to be held accountable for the service this practice is providing as this is not an unusual experience.
GP surgery review: melbourne-&-chellaston-medical-practice
Title: Poor service for simple process
Rating: 2 out of 5
Visited: September 2022
Repeat prescription for a family member who is a temporary resident. This is the second time that a request has gone in, in person, and clearly no prescription was going to be issued but no communication to this effect was passed on. The staff member at reception when we just checked on it just couldn't be bothered and we had to get quite insistent or I'm sure we would have been sent away.
My family have been registered here for 25 years and until the last 18 months I have always felt that we were well served but the whole package, not just repeat prescriptions is now tremendous hard work. Appointments have basically reverted to the system employed in the early 1970s; turn up first thing and queue to get seen. The online booking is a joke: Appointments released after midnight and gone in no time. The only slots I can ever find are with a the nurse for a smear, which is of little use to a middle aged man. If there was a viable alternative locally I would certainly try it.
GP surgery review: melbourne-&-chellaston-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: February 2022
I’ve recently registered at the practice, but felt I needed to leave a review for the excellent care I have received. From registering, the receptionists at Melbourne were friendly, polite and helpful. I asked if I could speak with a gp and was called by the on call gp within half an hour. Within two hours I was having a face to face appointment. The gp was both professional and helpful. I left my last practice as I was unable to book any type of appointment.  Good surgeries are out there, I was just lucky enough to find one!
GP surgery review: parkfields-surgery
Title: Poor appointment process.
Rating: 3 out of 5
Visited: July 2023
Checked the practises online appointment service at 12:01am Monday morning. None available! Attended the practice in person at 8am the same morning. None available! So much for the '3 Day' advance booking process!!!
GP surgery review: parkfields-surgery
Title: Unable to get an appointment
Rating: 2 out of 5
Visited: June 2023
Have tried many times to get an appointment but they are always full.  Even phoning up for an appointment leaves you deflated as they are always fully booked
GP surgery review: parkfields-surgery
Title: Efficient, professional service
Rating: 5 out of 5
Visited: July 2022
I was easily able to make a booking on line for a face to face GP appointment 3 days after I booked it. I was seen on time examined and given an explanation of my potential diagnosis and treatment. I was then referred to a physiotherapist at the Hollybrook practice who rang me the day after I had seen the GP and arranged a visit for me 4 days later. I saw him at Hollybrook and was examined. We had a discussion about my problem, potential  analgesia and different treatments. He felt I needed an X-ray and I am having that today, 2 days after I saw him. At each stage of my 'journey' so far I have been impressed by the efficiency, the information given to me and the professionalisn of the staff.
GP surgery review: parkfields-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: June 2022
I've had cause to visit this surgery twice now, in the last couple of months for different issues. From receptionist to clinician I cannot fault the service given. Professional, helpful,polite. I've been registered here for 25 years and never had a problem.  I just wanted to ensure positive feedback was given, in a sea of negativity aimed at GP practice in general, particularly over the last 2 years. Well done all.
GP surgery review: parkfields-surgery
Title: Female GP
Rating: 3 out of 5
Visited: April 2022
22nd in the phone que and 1hour 32 minutes later i was lucky to get the last appointment of the day. arrived at surgery 5 minutes before my appointment 45 minutes later i went in to see what turned out to be an absolutely amazing female doctor she was polite, listened, and was very understanding and did not try and rush me through my appointment. i wish to say to her thankyou so much.
GP surgery review: village-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: January 2022
I had to re-register to this practice as I moved away for a short period. This process  took very little time and I was given an appointment very quickly regarding a concern that was distressing to me. Secured an appointment very quickly which was surprising due to the recent COVID situation.

Reception staff were very friendly and helpful, the GP was supportive and I felt comfortable to discuss my issue. The telephone wait did take 20 - 40 mins, but this is completely understandable when up to 15 callers are trying to secure appointments. I was able to book an appointment quite quickly and was very pleased with the service. 

They are doing a great job and even regarding previous experiences 5 - 10 years ago, this practice has always been fantastic and I have never had a bad experience.

Overall I am very satisfied and highly recommend this practice.
10/10.
GP surgery review: wellbrook-medical-centre
Title: Poor mental health relations.
Rating: 1 out of 5
Visited: November 2023
Very bitterly disappointed on my most recent appointment.
I am sadly a very complex case in the mental health field, severe abuse and psychological trauma, leading to multiple physical and emotional conditions.
Suffering in excruciating pain on a daily basis.
It saddens me greatly the level of incompetence displayed at my last appointment.
The doctor was patronising and condescending towards me, and when i told the doctor the advice my mental health cpn had given me, she actually laughed. Following my words the doctor sat back in their chair and chuckled. Unforgivable.
My confidence is already at rock bottom, and following this abhorrent behaviour on the Doctors part , i can not and will not ever return there.
Everything is on my file regarding my condition, and the Doctor knew this.
This Doctor made me feel so low, i found it degrading and humiliating.
And this has now put me back Months and in a very bad place.
Mental Health is very very difficult to cope with, and i believe the Doctor was/is fully aware of my situation.
Doctors are supposed to be professional, they are supposed to understand and they are supposed to treat their patients in the right manner.
Condescending, and laughing at a mentally ill patient with decades of severe psychological scarring is beyond belief in my book.
I left the surgery absolutely broken, and it has took me a few days to pluck up the courage to write this.
But i have had to write this, i would not wish to see any other patient treat in such a disgusting manner.
Mental health sufferers are often walking a thin line, and can be pushed dangerously towards the edges of that line. Which is exactly what happened with me.
Things are tough enough without finding the people who are supposed to help you, are actually prepared to laugh at you.
I have no choice but to move surgeries now.
The mere mention of Wellbrook medical centre is now a trigger for me.
So yes, thank you so much Wellbrook, you helped my situation go from bad, to total despair. I can only hope other mental health and trauma sufferers don't fall foul to such inexcusable treatment.
GP surgery review: wellbrook-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: August 2023
I have tried to access healthcare on 4 occasions now for my eldest son. On one occasion he went on to require a hospital admission. Each time I have been turned away and denied an appointment. When calling for an assessment that requires a referral I was unable to make any sort of appointment and told to call 111. The reception team were unhelpful and dismissive.
I submitted an econsult on your website which was not responded to within 48 hours so when I called to chase it up I was told that it had gone to my previous practice, which would be impossible given I had a message from your practice saying you had received it and would action it within 48 hours. No attempt was made to resolve the issue and I was told to call back the next day when once again I was unable to make an appointment. 

I have no idea how you think it is acceptable for everyone to come and queue round the building at 12 o clock on a Friday to make an appointment.
GP surgery review: wellbrook-medical-centre
Title: Terrible appointment system
Rating: 1 out of 5
Visited: June 2023
Impossible to book an appointment. Told to call Friday pm after 1:30, but phone lines are too busy and call cuts off. How is someone who works full time able to get an appointment? My wife is disabled and has to resort to physically visiting the surgery on a Friday afternoon to book as she can’t ever get through on the phone. How is this fair? The current system is discriminatory and impossible. Staff are unsympathetic and simply don’t care when expressing concern. We have never known a surgery like this. All surgeries have some difficulty with appointment booking but this is by far the worst.
GP surgery review: wellbrook-medical-centre
Title: How on earth are you supposed to get an appointment
Rating: 1 out of 5
Visited: June 2023
I don't go to the Drs very often-but when I do it would be nice to 
a) get through on the phone
b)not to be told to call back on Friday after 13:30
c) not have to call 37 times before i can even get in que to get a call back
d) then told no appointments
e)not have been trying for 2 weeks to get an appointment.
Your strap line of excellent patient care is your aim and priority is a joke when you cannot even get the basics right.
GP surgery review: wellbrook-medical-centre
Title: Appointment system
Rating: 2 out of 5
Visited: May 2023
There is an appointment line on calling the surgery. This line does not state only call back on Friday afternoon after 1.30 as we have a new rota out then. Instead you then go through a process of waiting for a callback with a receptionist not asking what appointment is for just call back Friday after 1.30???
I have moved doctors and am finding the difference in booking appointments shocking. I don’t want an urgent appointment just to book something. This system of calling back is wasting everyone’s time. I work Friday afternoons so tend to call when I am off work but can’t do this now. If all patients call back Friday afternoon how can this be dealt with? Surely this produces a high call volume on a Friday afternoon which can’t be dealt with? I have never been asked to call back when a rota is done before at a doctors surgery. ??
GP surgery review: wellbrook-medical-centre
Title: Can Never get Through on the Phone
Rating: 1 out of 5
Visited: March 2023
Staff need to learn how to answer calls effectively, being on hold for over an hour is bad enough as it clearly highlights the area has outgrown the capabilities of the surgery, but to have the call answered and cut off straight away, only to have to call back and be in a queue for over an hour again is ridiculous.
Phone systems are not that complex and if you are going to cut off a call, have the decency to call the number back.
GP surgery review: wellbrook-medical-centre
Title: Great experience
Rating: 4 out of 5
Visited: March 2023
Phoned for appointment at 11.00am offered a cancellation @2.30pm. Arrived early for my appointment and seen early. I was forth in line when I phoned which didn’t take long before I spoke to a very helpful receptionist. The GP I saw was very attentive and professional.
GP surgery review: wellbrook-medical-centre
Title: Great new reception staff
Rating: 3 out of 5
Visited: January 2023
Great to see new admin staff at a very overstretched over worked surgery. 
The new staff are a breath of fresh air, so professional, but above all caring and passionate about trying to do their best for patients. 
I’ve had a terrible few months and felt as if no one in the NHS cared, responses are short and offhand so these ladies have restored my faith. 
Clearly the surgery cannot efficiently deal with the number of patients and changes are needed, but sadly Wellbrook is no different to any other aspect of the NHS in need of radical change.
GP surgery review: wellbrook-medical-centre
Title: Practice under pressure
Rating: 2 out of 5
Visited: December 2022
Having been with the centre since it opened its getting harder and harder to get an appointment with my Doctor. I think Hilton has out grown the service Wellbrook can cope with. My current wait time is around 3 weeks to see my Doctor so after multiple tests and then waiting to get back in the problem just drags on. Has anybody done a review lately what is the population of Hilton (its grown so much) against how many patients Doctors can actually cope with daily it, would be interesting to know.