janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: burntwood-health-&-wellbeing-centre
Title: Awful practice
Rating: 1 out of 5
Visited: February 2023
This surgery is a complete joke, even the staff leave after a few months the place is that bad. They surely can't have many nurses and doctors left. From the one extremely rude receptionist that won't even let you speak, too the doctors that havent got a clue what they are doing. I have been diabetic for over 2 years and cannot tolerate the oral medications, I have had too fight for well over a year to see a specialist and im still not seeing one till march so god knows what damage the diabetes has done to my body without treatment for 2 years . I had an abdominal scan some time last year and got a message to speak to the doctor when I phoned he hadn't got a clue about the scan, he couldn't find it he then said fatty liver and put the phone down I found out 4 months later that the scan showed gallstones. How this place is still open is beyond me. I'm desperately trying to find another surgery in my catchment area but because of my postcode no other surgeries in burntwood will accept me
GP surgery review: burntwood-health-&-wellbeing-centre
Title: They just do not listen.
Rating: 1 out of 5
Visited: December 2022
Had an appointment for a returning skin condition back in June, asked the Doctor to refer me to my dermatologist so I could get Light Therapy (the only thing that has worked on my condition), turns out I wasn't referred at all.  Booked another appointment to once again ask to be referred and was given yet another steroid cream which isn't working (as expected as light therapy is the only thing that has worked), just got the "medication review" text (6 week course yet the review is after 8 weeks) and I come to find I still haven't been referred.

It's great being in the knowledge that your condition will get worse, and will start having an effect on your mental health because the doctors you end up seeing at the practise, just don't listen to you.
GP surgery review: burntwood-health-&-wellbeing-centre
Title: Exceptional Service
Rating: 5 out of 5
Visited: September 2022
I cannot praise the service I have received from this practice enough. I rang the surgery late in the evening just before surgery was due to close as I was concerned about my elderly Uncle. I received a call back later the same evening and was booked in for a triage appointment the following morning. The Doctor was absolutely fantastic he arranged a face to face appointment the same day. The care and attention received from the surgery from the initial contact with the receptionist to speaking with the Doctor was nothing short of first class. Thank you to the Team @ Burntwood Health & Wellbeing.
GP surgery review: burntwood-health-&-wellbeing-centre
Title: First class service
Rating: 5 out of 5
Visited: April 2022
Rang for urgent appointment Monday 4th April 2022 after attending A&E, appointment offered within 2 hours. I saw an Excellent friendly, GP who was very knowledgable and down to earth. The GP showed sympathy and empathy, He could clearly see I was in Extreme pain. He quickly sorted out an Urgent MRI scan, for which I got an appointment on Thursday 7th April and my results were back at the surgery on the 11th April. I can’t praise this surgery enough. I personally have never had a problem here and have been registered with them, over the years there have been one or two that have not been as friendly as others but on the whole they provide an excellent service for their patients. All surgeries have procedures that have to be followed and to run a good ship these procedures have to be implemented so don’t moan at the staff if you get a slight hiccup in your care as on the whole and in genuine emergencies they go the extra mile. Keep up the good work BHWC I’m proud to be one of your patients and will always sing your praises.
GP surgery review: burntwood-health-&-wellbeing-centre
Title: Good practice
Rating: 5 out of 5
Visited: January 2022
Rang first thing this morning, had telephone consultation and then seen in the surgery very quickly before 10am. Doctor was very good with my child and made him feel at ease.
GP surgery review: darwin-medical-centre
Title: Excellent patient service
Rating: 5 out of 5
Visited: January 2024
I have seen many negative reviews but I personally can say I have received excellent service from this practice.
I recently had to call for an appointment either face to face or by telephone.
I was in the queue as many have expressed and it may take a few minutes to go up to being next, but that can only be expected with a very busy practice. It didn't take long to have my call answered.
I telephoned at about 9.15am.
I spoke to the receptionist to request an appointment on the same day and I was offered a telephone appointment sometime around 10am.
I received that appointment call at about 10 past 10am.
My problem was dealt with and the medication I needed was sent round to my pharmacy.
In this and recent other recent experiences with this practice I cannot agree with the negative reviews that I have seen on here.
The service I personally have received has been 'excellent' and I can only praise the staff for the hard work they put in deally with a higher demand for our services.
The staff were polite and tried and successfully resolved my problems usually within a day or the need for a routine face to face appointment.
I understand that sometimes I have to wait for a routine face to face appointment for not so urgent issues, but for urgent issues I have received urgent same day appointments.
So I can only give this practice a 'highly positive' review.
GP surgery review: darwin-medical-centre
Title: Telephone Reception
Rating: 2 out of 5
Visited: December 2023
I have tried over the last few days to get through to telephone reception. I either get a busy tone or I am 14th in the queue which means at least over half an hour before I can speak to someone. When I have gotten through in the past the reception team have been very pleasant but the response times are ridiculous not to mention the the time it takes to speak to or see a clinician.
GP surgery review: darwin-medical-centre
Title: useless
Rating: 1 out of 5
Visited: May 2023
takes 30 to 40 minuets to answer the phone appointments are always 4 to 5 weeks away,as for sick notes do not bother using online form they either loose it or don't get back to you,as for complaining don't bother all you get is excuses witch is never there fault,
GP surgery review: darwin-medical-centre
Title: very confusing
Rating: 1 out of 5
Visited: May 2023
after spraining my knee i filled in a online fit note after waiting over a week i contacted Darwin to find out whats going on and why they haven't got back me regarding the matter.I was then informed with no reason given that they will never ever give me a online fit note and i had to either walk down (no regards to my knee and discomfort)or phone so after a long wait on the phone got a appointment for 4 weeks away.
GP surgery review: darwin-medical-centre
Title: Ridiculous on the day appointment system
Rating: 1 out of 5
Visited: January 2023
The on the day urgent appointment system is ridiculous. I was offered an appointment time and explained I have to do the school run to be told by the receptionist that “the doctors expect you to be up, dressed and ready to attend the first available appointment” - how can you be ready when you don’t know when your appointment will be! What about those patients that have to walk or rely on public transport? How are they supposed to accept the first available appointment if you are only giving 30/40mins notice?

The surgery doesn’t offer appointments on the day to fit in with working hours or school runs you have to take the first available or that is it! I’ve been told in the past if I’m well enough to go to work then it isn’t classed as urgent for that day! People can still attend work even if they are unwell! For example if I had a UTI and needed medication I see that as an urgent need because I have an infection but it doesn’t make me unwell enough to warrant a day off sick! I am aware of the community pharmacy consultation service for minor ailments but they can only prescribe basic medication for something like a UTI and as I’m allergic to the basic medication I have no choice to go through the surgery.

Because of their ridiculous policy of first appointment or nothing I have had to on occasions request telephone appointments instead. I have been told they don’t offer telephone appointments for things like suspected infections anymore due to guidelines but when I pointed out that I am aware of other surgeries which still offer telephone consultations if patients aren’t able to attend because of work etc suddenly I can have a telephone appointment!

Reception staff are rude, the telephone system is great at 8am but any other time of the day if you are ringing with a query you normally have to wait 20-30 mins to get through.

Certain doctors are awful, they don’t listen to what you go in for, their consultation records are appalling - they document incorrect information e.g left side instead of right side despite having done an examination.

Certainly wouldn’t recommend to anyone and I will be looking at moving myself and my family elsewhere.
GP surgery review: darwin-medical-centre
Title: They don't care about you
Rating: 1 out of 5
Visited: December 2022
I phoned for an appointment as i'm unwell.
Was told i would have to wait over 4 weeks
 was asked personal questions by receptionist and phone was put down on me abruptly.
I can't see how this kind of behaviour is tolerated by the NHS
GP surgery review: darwin-medical-centre
Title: Good service
Rating: 4 out of 5
Visited: August 2022
I understand booking a routine appointment can be a challenge at times,  but i recently came out of hospital after being very poorly.
I started to have a reoccurrence of my symptoms and contacted the practice for a telephone appointment at 8am and was fourth in the queue.
The call didn't happen until late afternoon, but on describing my symptoms an appointment with  a doctor was made within two hours of the call.
Tests were arranged very quickly and a follow up appointment was arranged within two days of the doctors appointment.
I have at times had to wait in the 'queue' to have my call answered but I can honestly say the service I have received from all involved has been good.
I have been with this practice for many years and I have noticed changes in the length of time for appointments but these are changing times where the demand for medical services has increased.
I experienced that waiting for 999 services.
Overall I haven't really had any bad experiences so from a personal note can only say the practice and its doctors under the increasing demands they have, have dealt very well with me, and I am thankful for the good service I have received.
GP surgery review: darwin-medical-centre
Title: Slow very slow
Rating: 2 out of 5
Visited: March 2022
I am shocked that after the move to the new premises located in Burntwood,  that it has become harder to obtain an appointment via the telephone system.
Also everytime I've managed to obtain an appointment,  I've had to go to Litchfield. 
What is this new place doing? Obviously not answering calls or arranging doctor face to face there.
GP surgery review: darwin-medical-centre
Title: Are they closed ?
Rating: 1 out of 5
Visited: February 2022
I have attempted to call the surgery to make an appointment for my annual review. I have previously been barred / punished from receiving my prescription until I have made an appointment for this review.
How can I make this appointment with the ridiculous telephone system. I have attempted to call Friday 4 Feb all day 41 attempts, I was ranging from 15 in the call queue to 18...all day ? really ?
I have tried again today 7 Feb from 8:00am until 10:30am again ranged from 15 to now 19 in the queue. They cannot use the usual " must have dropped your mobile signal " excuse as I was on a landline both times. Cannot use the App either as I need blood tests at the same time as my appt review,so need to actually speak to someone...how ? 
Does anyone from the practice actually read or care about the awful reviews posted online, how embarrassing for the practice manager for allowing this to go unchecked for so long.
GP surgery review: darwin-medical-centre
Title: Poor planning for service quality
Rating: 2 out of 5
Visited: January 2022
Darwin is clearly undergoing major change - internal procedures and controls - and failings are showing in the quality of communication.

In the past few moths up to xmas I have had to seek my flu jab and covid booster elsewhere and to complain about lack of attention to patient requests for confidentiality.  This week I now find myself having to wait six elapsed weeks and involve three GP's to follow their process all for a simple routine treatment by a nurse and in so doing misinforming the patient (customer) in the process.  Sorry but you are now so clearly process focused you are failing to achieve timely end results.  

My constant concern over the past six months has been the lack of proper management over managing customer phones. You are aware of this through several complaints.  Once particular frustration appears to be a lack of concern over us patients having to wait long times on the phone - either I assume through indifference, or to force us to use the internet instead.

I am regularly  told on phoning for appointment that I am 'No 20 or so in the Queue' - according to the robot.  - This overload hasn't  changed in months and is wholly unacceptable in todays customer-centric world where service counts. 
 
After six months - I don't believe there are any plans to improve this for your staff or for us customers.  

On Monday - with a witness present, My 'number 8 in the queue' suddenly changed to 'number 15' - naturally increasing frustration.  It is clear nothing creative is being done other than to pressure staff more and muddle through.  But there is no need for this.

Best practice since the 90's in service management is to employ telephone software to map the peak and troughs in demand and trends during the day to allow front office staff to be scaled up  to respond to resources for peaks - A single call should not ring more than three times was a common target.  Not so at Darwin - leaving customers frustrated by the time they get to talk with staff.

The problem needs making visible.

If you are serious about change I suggest you take a long hard look at bringing more creative management in to what is clearly has a  large customer service element in its operation and to ensure processes focus on results rather than sequential compliance.

As a loyal patient for over 40 years, sorry but confidence is now low.
GP surgery review: salters-meadow-health-ctr
Title: Hard Work
Rating: 2 out of 5
Visited: October 2023
I hear that it is good to get checked up occasionally, especially now I'm in my 70th year. So, whilst I was at the surgery for a COVID jab I asked for an appointment to check cholesterol, prostate, etc. I was asked what symptoms I have, and I said none, but that it might be helpful to have a check up before I become ill with something and end up costing the NHS more money.
It was hard work to get an appointment. I was offered a verbal one, but I said how can I have these checks over the phone? I was then to phone the surgery. I asked why I need to phone you when I am working to you now and the surgery is s empty?
Eventually, I did get an appointment, but only by being persistent. The receptionist was not helpful, welcoming or    understanding. I feel sorry for any patient who may not persist and end up having a diagnosis for, say, prostrate or high cholesterol levels too late.
GP surgery review: salters-meadow-health-ctr
Title: Very bad receptionists
Rating: 3 out of 5
Visited: July 2023
Very rude receptionist, they lack sympathy of any kind. I was ringing about my son and I clearly wasn’t the only one with the same call, very lifeless voice and seemed uninterested in the call, almost made me feel uncomfortable ringing up
GP surgery review: salters-meadow-health-ctr
Title: Rude Receptionist
Rating: 3 out of 5
Visited: April 2023
I don't normally leave reviews but felt compelled to post . I have spoken a few times with a particular receptionist , she is very rude , makes you feel as if you shouldn't be calling and rushes you off the phone, her attitude is just terrible . I ignored it the last time when I had the same experience from her, but I believe you should be made aware . I can also see previous reviews from other patients who seem to have spoken to the same person . I believe your calls are recorded so maybe it's worth you listening in .I'm happy to be contacted if you wish to discuss.
GP surgery review: salters-meadow-health-ctr
Title: Amazing Service
Rating: 5 out of 5
Visited: February 2023
I was getting told by my family to call up despite me thinking I was fine. When I called up on Monday morning the receptionist told me they were full and could get me in for a call on the Wednesday. After explaining my symptoms she decided to put a note on the system for a doctor to call sooner if possible. 
Within an hour I had a call asking me to come in, saw the doctor and was admitted into hospital. It turned out I had a number of things including a severe kidney infection. If it wasn’t for that wonderful receptionist and the amazing doctor I probably wouldn’t have done anything despite having a high fever. They really looked after me and made sure I was taken care of. Thank you very much for all your help!!
GP surgery review: salters-meadow-health-ctr
Title: good doctors and nurses bad receptionists
Rating: 1 out of 5
Visited: December 2022
i have recently had to visit salters meadow a few times and had a few phone calls. having to deal with the receptionist is a real test of patients . being spoken down to and being dismissed is what you come to expect. on the last occasion i was waiting for a nurse to phone which did not happen and then received a text saying i had not turned up for my appointment. also i cannot understand why the receptionist want to know why i need to see a doctor and want me to tell them my ailment in front of people in a queue .
GP surgery review: salters-meadow-health-ctr
Title: Great doctors, shame about some receptionists
Rating: 2 out of 5
Visited: April 2022
I’ve been at this surgery all my life and never had any issue with any way I have been treated by a doctor nurse or health care professional. My gp is aware of my needs and really supportive. However the last few occasions and especially this morning I have to say the attitude of a member of reception staff via telephone has greatly changed my opinion. Dismissive of what I was saying and obviously goal set on getting me off the phone despite the day befores advice being to phone in the morning. Unfriendly unhelpful and to be quite honest has left me feeling highly annoyed and very aware that my request has been half dismissed.
GP surgery review: salters-meadow-health-ctr
Title: Terrible Communication
Rating: 1 out of 5
Visited: April 2022
I don’t use the practice very often but when I have had to April due to an injury, I’ve found it a stressful experience with difficulty getting through in the phone and to get an appointment with a doctor, the online “patient access” is absolutely useless and there is very poor communication between the practice and the patient.
GP surgery review: salters-meadow-health-ctr
Title: Poor communication
Rating: 1 out of 5
Visited: January 2022
I have never had a bad experience with my doctor or the nurses here and i would highly recommend the surgery based on my experience with them. However the recent experience i had with the receptionist staff here regarding lack of communication and the way they speak to you has left me really disappointed.
GP surgery review: chadsmoor-medical-practice
Title: Amazing Practice
Rating: 5 out of 5
Visited: January 2023
I have been with Chadsmoor Medical Practise for about 3 years now. I have found every liaison and experience (for me, my two kids and my partner) to be second to none. The treatment, ease and speed of service has never failed me. Friendly and professional staff who are always willing to help by going above and beyond requirements. Thank you, from the bottom of my heart, for supporting your patients the way you do :) You do the area, service and NHS as a general proud.
GP surgery review: dr-i-rasib-&-partners
Title: Service with a smile
Rating: 5 out of 5
Visited: October 2023
Very please with my recent visits to the practice my appointments have been on time. 
Care and attention always taken professionally 
Many thanks
GP surgery review: dr-i-rasib-&-partners
Title: Professional and courteous
Rating: 5 out of 5
Visited: October 2023
I have been with this survey 4years, I found the reception staff polite and respectful. GP and Pharmacist both professional and courteous. I use them regularly and they offer good advice when seeking some reassurance, I am aware that they are busy and telephone consultation as been perfect for me. Thanks.
GP surgery review: dr-i-rasib-&-partners
Title: Removel  of clips from hip operation
Rating: 5 out of 5
Visited: October 2023
I visited  the surgery today for removel of my clips by the nurse. 
All most pain free time was taken for the removel very impressed
GP surgery review: dr-i-rasib-&-partners
Title: Great doctors
Rating: 5 out of 5
Visited: September 2023
I was having trouble getting my medication the staff was very understanding and they went out of their way to get it sorted so it's all sorted now yippee keep up all of your hard work I really appreciate it x
GP surgery review: dr-i-rasib-&-partners
Title: Flu Jabs
Rating: 4 out of 5
Visited: September 2023
Quick & efficient service carried out in a very organised manner.
Reception & nursing staff are always ready to be helpful with any questions or queries that may come their way.
GP surgery review: dr-i-rasib-&-partners
Title: Great prac
Rating: 5 out of 5
Visited: May 2023
Both my husband and I have always found the receptionists to be excellent in all aspects of the service, helpful, polite and answer the phone so promptly.
GP surgery review: dr-i-rasib-&-partners
Title: Good practice
Rating: 4 out of 5
Visited: April 2023
As a working mom I find the systems they use at this practice really easy. Was able to make an appt for my son while on the bus for the school run and had an appointment booked 20 min later! Very pleased with my service from the surgery
GP surgery review: dr-i-rasib-&-partners
Title: Amazing!!
Rating: 5 out of 5
Visited: January 2023
My daughter was born in January and I have had nothing but great service from Dr Rasib! My daughter wasn’t taking to her milk as it was making her constipated and straight away he changed her milk and now she is so much better.
GP surgery review: dr-i-rasib-&-partners
Title: Not Good experience
Rating: 1 out of 5
Visited: October 2022
Very very hard to get get help from this Doctor, not sure if he ever goes into the Surgery.
The receptionist do the best to help , but are limited to what they can do.
I got cancer with zero help from the Doctor however the reception tried to help and was advised to go private!!
Now moved to another Cannock practice and the difference is amazing with a caring Doctor.
So good reception work and Zero Doctor help.
New surgery has restored my faith in NHS.
GP surgery review: dr-i-rasib-&-partners
Title: Good practice keeps me informed.
Rating: 5 out of 5
Visited: October 2022
Very good keeps me informed of everything. I know the staff are very busy answering patients calls but I have found them to be pleasant and helpful at all times.