janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: shakespeare-road-surgery
Title: Inaccessible
Rating: 1 out of 5
Visited: July 2022
The practice nurse is fantastic, and the receptionists work hard to manage in difficult conditions. It's not their fault that this practice is incredibly badly run. 

Many problems stem from a lack of confidence with digital systems. For example, the doctors will not fill out forms digitally, and they do not accept digital copies of forms from patients, so you always have to go to them during working hours just to put your name on a piece of paper. Despite being connected to the Rotherham Health App, it is not actually possibly to book appointments online - you have to call them at 8am, which is not possible if you have a condition that causes fatigue or sleep issues, or if you are neurodivergent and struggle with talking on the phone. Even if I was able to call at 8am, to accommodate this system I would have to take an entire day off work, since I don't know beforehand what time my appointment will be. This means I basically never get non-urgent or preventive care.

Additionally, the doctors do not seem to try to understand my experience or needs. They seem to operate in a very pro-forma fashion, asking a series of questions based on protocol, rather than actually trying to understand what the patient is trying to say. As a result of the doctors' lack of understanding of my overall health, they take information from my records completely out of context, which impacts me in situations such as asking for a doctor's note that explains my health issues.

This chaotic and inattentive approach has a real impact on patients' lives, and puts us at risk materially and physically. Significant change is needed in order to adapt to the needs of patients in the 21st century.
GP surgery review: shakespeare-road-surgery
Title: Well Run
Rating: 5 out of 5
Visited: July 2022
I can't rate this practice highly enough. Having been a patient at the practice for several years, a common trait that I've consistently observed is that the staff really do go out of their way to help you. Compassionate, professional and dedicated are perhaps a few words to describe those that work at this practice.

Despite how busy the practice is, I have almost always managed to acquire appointments at times suited to myself, which has been very helpful as a working person. I personally couldn't ask for a better practice to take care of my health.
GP surgery review: shakespeare-road-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2022
Myself and my family have been patients at this practice for many years. All staff members are compassionate, caring and aim to give you the best care possible. Highly recommend this practice to everyone.
GP surgery review: shakespeare-road-surgery
Title: Used to be Great
Rating: 1 out of 5
Visited: April 2022
Absolute joke - Been sending econsults and ringing every so many weeks for help with my symptoms since June 2021, Only ever got to see a doctor once. blood test appointments are a 3-week wait. and when you do get your results back if you need to talk to the doctor about them you have to wait another 4 days +. If I want to speak to the same doctor that sent me for the blood test I am waiting almost a month from the time he told me to book a blood test to speak with him again. Several times I've been up to the chemist days later to collect prescriptions only to be told they have not been sent through. When you ring the practice in the afternoon an automated voice tells you that they experiencing an extremely high volume of calls and that the wait time is very high, yet im am only 2nd in the queue. The nurses that have done my blood test have been great, Are all practices like this now? Is it a Covid thing?  The practice was taken over recently if I remember correctly.
GP surgery review: shakespeare-road-surgery
Title: Nightmare to book an appointment
Rating: 1 out of 5
Visited: March 2022
Over the years just got worse and worse. To book an appointment is a nightmare, you have to ring from 08.00 am but nobody answers, when rarely someone answers there is no appointment. And the most ridiculous thing you have to tell the receptionist what's the appointment is for, so it can be decided if you have an appointment or not.  Some people don't want to tell the receptionist about their condition for various reasons. 
Suffering with mental health I struggle to call and speak with receptionist, and on top of that have to tell them about my illnesses? Most of the time I just don't call, even if I need.
GP surgery review: york-road-surgery
Title: Good gp
Rating: 4 out of 5
Visited: January 2023
York Road Surgery provides excellent and outstanding service to their patients. 
The gp's are highly skilled to notice if anything needs urgent attention I.e - my mum was really unwell around Christmas time and she was referred straight away to the hospital for further tests. 
The gp who referred her was so generous that he updated us with the blood results and told us to remain in the hospital for further treatment.
GP surgery review: york-road-surgery
Title: Great practise.
Rating: 5 out of 5
Visited: January 2023
We have used this practise for about 16 years. Brilliant and caring staff especially the Dr's never had an issue. I would like to say the Dr who works here has saved my mum life. we was currently in hospital and Dr's in hospital could not figure out what was happening. The Dr rang us and told us to write down pass it to the dog in charge. So very big thank you. Always been great.
GP surgery review: york-road-surgery
Title: Not very good
Rating: 1 out of 5
Visited: May 2022
Been with this practice for over 50 years now but the last few years they've been disappointing.  It's a battle to get past receptionists to see a doctor.  Getting through on the phone is a nightmare, you're either in a queue or have constant ringing with no answer.  Phone up for an appointment at 8am on the dot to see a specific doctor to be told they're fully booked and have to settle for a phone appointment with a doctor I've never spoken to before.  I don't understand why the surgery isn't back to normal face to face appointments and feel that Covid is being used as an excuse to implement and introduce lots of changes which aren't for the better.  Lots of people, me included, find it much easier speaking and explaining issues to a Dr face to face.  Phone appointments are awkward and not ideal especially when living in an area where phone reception isn't very good.  I absolutely dread having to ring for appointments.  It's embarrassing to have to explain to a receptionist what the issue is before being allowed any sort of consultation.  Reception staff often come across as abrupt and rude which is out of order as no one should be made to feel bad when they are ill and need help.  
The surgery needs to be back to running normal face to face appointments without having to jump through hoops to get one and if we have to phone at 8am for an appointment at least make sure there are plenty available.  Baffles me how we're not able to prebook appointments yet when phoning at 8am you eventually get through they've all gone and surgery is fully booked.  How does that happen if you can't prebook?
GP surgery review: broomhill-surgery
Title: Excellent Care
Rating: 0 out of 5
Visited: January 2023
I have been a patient at Broomhill Surgery for a number of years.  
The reception staff are helpful and friendly and I have always managed to get an appointment in good time.  
The GP's at the surgery are excellent - caring, attentive and eager to help. In particular, I want to thank Dr Parry, who always listens and provides excellent care.
GP surgery review: crookes-practice
Title: Excellent GP practice
Rating: 5 out of 5
Visited: January 2024
Very knowledgeable ,supportive and compassionate GPs and nurses ; and helpful , friendly ,efficient reception staff. 
I have had excellent care over many years at The Crookes Practice especially with asthma , work related stress , the menopause and particularly so , now that I have breast cancer .
 I appreciate the patience and empathy shown towards me during each consultation and the willingness of staff to clearly explain treatments and medication to me . 
Anytime I experience problems with my health I am confident that I will be sensitively listened to and I can relax in the knowledge that staff have excellent up-to-date knowledge and skills to help me .
I highly recommend this excellent group of caring staff and am extremely grateful for the professional healthcare that I continue to receive . Thank you so much !!
GP surgery review: crookes-practice
Title: Above and beyond
Rating: 5 out of 5
Visited: October 2023
My husband and I have had 18 months of life changing illness. The Doctors and staff have been unwavering in their support. They have supported us, while we have waited for elusive hospital appointments and their support has kept us going through terrible times. The receptionists are always kind and helpful, as a first point of contact this is invaluable.Knowing we have access to such professional and compassionate people will make the journeys we have to face easier. In a time when the NHS is under such pressure, this practice does not allow that to effect the care they deliver. Thank you.
GP surgery review: crookes-practice
Title: Disappointed
Rating: 2 out of 5
Visited: October 2023
Have been with this practice 3 years and only managed a face to face appointment once,had to have a bloodtest but due to the dr not putting me in the nhs system i was told i couldnt have it
GP surgery review: crookes-practice
Title: Always a positive experience
Rating: 5 out of 5
Visited: March 2023
I have been to the GP practice a number of times over the last year and have had great interactions with the GPs, healthcare assistants and ANPs. They have been accommodating and I have never had any issues with them
Thank you for all the hard work you do
GP surgery review: crookes-practice
Title: Poor service
Rating: 2 out of 5
Visited: February 2023
I have had problems getting repeat prescriptions for medication. I have had a medication review and still cannot order the medication I need. I have sent requests for missing items to be issued without success and am missing out on medicines that are supposed to keep my health conditions stable.
On a monthly basis, I have to go to pharmacy, find out what is missing then go to reception and ask for items to get prescribed. Then I wait several more days to go to chemist and hope they have a prescription for what I need.This is time consuming, stressful and frustrating. This is not joined up care and very inefficient.
GP surgery review: crookes-practice
Title: Crookes Practice
Rating: 1 out of 5
Visited: February 2023
I am not one to write letters of complaint but in seven years I haven't had a single positive experience with the reception team at this doctors. I have found the staff to invariably be rude and unhelpful, my most recent experience being no exception.
This worst incident happened a few years ago when they had made a mistake with a booking and refused to see my daughter who was a baby at the time. As I explained I had also booked the day off work to make the appointment. 
Appalling service, showing no care or empathy for patients
GP surgery review: crookes-practice
Title: Practice needs to be more efficient
Rating: 2 out of 5
Visited: August 2022
Some weeks ago, I was prevented from ordering prescriptions online, because a medication review was due. (I had not previously been asked to make an appointment for one). I called the surgery at 2pm on a Friday (thinking that would not be a peak time) and waited 30 minutes for the call to be answered at a cost of £5.42. More recently, I was asked to make a GP appointment. That time I waited 16 minutes to get through. When I arrived at the appointment, the GP did not know what it was for. 

I understand GP practices are under pressure and sympathise. (Particularly with receptionists answering calls one after the other from people who have been waiting 30 minutes to get through). But I do think some GPs need to be more careful with the resources that are available.
GP surgery review: manchester-road-surgery
Title: Excellent administration staff and GP surgery
Rating: 0 out of 5
Visited: June 2023
I emailed the gp surgery to say I had started Gonadotrophin-releasing hormone (GnRH ) injections and was due my second, so needed a Hormone Replacement Therapy (HRT) prescription. The first was given by the hospital.  
They called to say they hadn’t had the clinical letter from the hospital but would chase. They called back within 30 minutes to say they’d got the letter and I didn’t need to chase the hospital, got them to send to me too and said they’d speak to a doctor.  
I had a message the next day saying it’s been added to my repeat prescription, been sent to my pharmacy and will need to see them for a 3 month review!
GP surgery review: manchester-road-surgery
Title: Brilliant Service
Rating: 5 out of 5
Visited: March 2023
Rang at 8.15 and got an appointment for an hour later. 
Doctor was caring and thorough. 
Prescription straight through to the chemist 
Home by 10.15. 
What a wonder service when tou are feeling at your worst.
GP surgery review: manchester-road-surgery
Title: Terrible appointment availability and process
Rating: 2 out of 5
Visited: February 2023
Constantly told can only book appointments at 8am but every time you ring at 8am they dont pick up the phone so actually impossible to make an appointment.
GP surgery review: manchester-road-surgery
Title: Unbelievable kind caring Nurses
Rating: 5 out of 5
Visited: November 2022
My mum has had 5 star treatment this past month. Nothing was too much trouble and the care and kindness she received went above and beyond. 
Could not have had better treatment!
Thanks again to the nurses and staff at the practice
GP surgery review: manchester-road-surgery
Title: Compassionate & Caring!
Rating: 5 out of 5
Visited: October 2022
I wanted to leave a review to testify that I have been with the practice now for a full 12 months!
Reception staff are always polite and helpful, as are the GP's and other clinical staff in the practice.
It's the best practice I have ever been with.
You are all appreciated very much....Thank You :)
GP surgery review: manchester-road-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2022
I find this practice welcoming and efficient 
The reception staff are kind and helpful and the doctors listen and try their best to help
I have been registered here for years and would recommend it to anyone
GP surgery review: selborne-road-medical-centre
Title: Always helpful
Rating: 5 out of 5
Visited: January 2022
Went into the surgery for a routine blood test and also requested access to my medical records online. The two ladies on reception were so friendly and helpful in explaining how the system worked. 
Also a big thank you to the lovely nurse who took my bloods and blood pressure. 
10 out of 10 Selborne Road Surgery.
GP surgery review: walkley-house-medical-centre
Title: Poor standards , lacking procedural knowledge and empthay
Rating: 1 out of 5
Visited: September 2023
Recently tried to make an appointment for a family member on the hospitals say so over two weeks wait. 
This was then an urgent due to a fall and injury still over a week 
Now another accident has occured 
I am so worried and concerned , this was once a fantastic doctors, what has happened to it since the re structure ? 
Help and investigation is required pronto here. 
Most concerning .
GP surgery review: walkley-house-medical-centre
Title: It Just Gets Worse!
Rating: 1 out of 5
Visited: February 2023
I tried to book an appointment for a 67year old gentleman whom I often help as his friend. He is suffering with a hernia and is clinically vulnerable, also with pulmonary hypertension and of other ailments. He does not have internet access. I telephoned Walkley House reception in order to make an appointment for him to see the doctor, only to be told he had to use a Klinik Access form, I explained that he did not have internet access and the rude receptionist insisted that I did so why don't I do it! I tried to access the system and was unable to download the required form, clearly the system is not working. The receptionist then agreed to do the form which took around half a minute informing me that the next stage is for the doctor to phone the patient but did not know when this might be. This is a highly unsatisfactory situation and no good for anyone without internet access but even then the form can't be downloaded and no appointment in sight. Now at the end of my tether with the attitude of this practice I have organised for the patient to go elsewhere, they registered him within an hour and have a fully working reception to be able to book patient appointments. Is Walkley House now a bespoke service for internet users only? What utter nonsense!
GP surgery review: walkley-house-medical-centre
Title: Inadequate practice
Rating: 1 out of 5
Visited: January 2023
8 weeks since cancer surgery 
Can’t access pages on website “ turned off “
Over 4 weeks for an appointment.
Non medical staff phoned me asking myself about my condition?
Things have noticeably declined since the surgery had been under new management.
GP surgery review: walkley-house-medical-centre
Title: Very Good Practice
Rating: 5 out of 5
Visited: August 2022
Although always very busy, help and advice is good. Ordered some tablets for my Daughter this morning they were here this afternoon, excellent ***** 5 star thank you
Mrs Vivienne  Harwood
GP surgery review: walkley-house-medical-centre
Title: Quick and compassionate care
Rating: 5 out of 5
Visited: July 2022
My son’s condition changed and, when I called, the receptionist and GP quickly moved our booked appointment to the same day (30 minutes later!). The Doctor we saw was so kind and compassionate with me and my child and we left with an appropriate prescription. GP services across the country are being heavily affected by the years of under funding from the government, which makes it more impressive that healthcare professionals can still be professional, kind, and efficient. Thank you.
GP surgery review: walkley-house-medical-centre
Title: inaccessibility  on the internet
Rating: 1 out of 5
Visited: June 2022
the practice wants everything on the internet but it is neigh on impossible to get the website to work
GP surgery review: walkley-house-medical-centre
Title: Lovely practice
Rating: 5 out of 5
Visited: February 2022
My first visit to this practice,and have to say was very impressed, The receptionist and the doctor were lovely.can't thank them enough!!!😉
GP surgery review: calder-view-surgery
Title: Rude Receptionists
Rating: 1 out of 5
Visited: November 2023
Very very rude receptionists, do not wish to help you and very unprofessional sighing and tutting! Ask them anything and they don’t like it and just want to get you off the phone quick as! Very bad attitude the Practice Manager needs to sort this ASAP!
GP surgery review: dr-mahmood-&-partners
Title: Terrible
Rating: 1 out of 5
Visited: June 2023
Badly run practice, never answer the phones, calls get cut off when you're in the queue or they just end the call when you try phoning at 8am. Blood results lost and had to be redone, rude receptionists Drs who dont listen to you and dismiss your issues. Would not recommend to someone I hate
GP surgery review: dr-mahmood-&-partners
Title: Terrible Place - Badly run
Rating: 1 out of 5
Visited: October 2022
Can never get an appointment even if I start ringing at 8am as they ask, constantly getting cut off, after a few days, I went in the morning to be told to telephone for an appointment, when I showed her my phone and I was still in the telephone que after an hour, I was basically shouted out of the clinic!

Really concerned about my parents who use this GP practice and can't really go elsewhere because of mobility and language issues.
GP surgery review: mirfield-health-centre
Title: First class service
Rating: 5 out of 5
Visited: July 2023
Logged onto the online booking service at 08:30am. Booked an appointment within a few minutes for 09:10am with an ANP. When I arrived at the surgery, no queues at reception, used the electronic sign in system and waited in the waiting room for <5mins before I was seen. The ANP I saw was professional and efficient, outlining the plans for my onward imaging referral and appropriate safety netting advice. Later that afternoon I received a call from the local hospital offering me and appointment the following day for the imaging I needed. For all the negative press about the NHS, the tires less dedication of its workers means I can say the experience I have been through is nothing short of first class and beyond my expectations. I had certainly considered the waiting times would be weeks/ months, not the very next day. I am extremely grateful for this fantastic service.
GP surgery review: haigh-hall-medical-practice
Title: Very poor reception staff
Rating: 2 out of 5
Visited: November 2023
Had appointment for 14.40
After approx 10 minutes waiting one of reception staff called across to another waiting patient apologising and  informing her the lady she was due to see was running late.
I sat waiting for my appointment until 15.00  I approached reception and asked did they know how long I would be waiting ? I was informed by the same receptionist that the person I was due to see was running late due to an emergency and there was someone else due to see her before me!!
This receptionist did not bother informing me there was a very long delay in my appointment which I had to leave as I was expecting someone at my home.
All three staff were sat gossiping instead of ensuring all waiting patients were made aware of delay.
GP surgery review: haigh-hall-medical-practice
Title: Amazing practice + people
Rating: 5 out of 5
Visited: August 2023
During a very stressful time (I needed medical evidence to prove my fitness to return to university after a year of mental health leave, and my initial fitness to return note was rejected as insufficient) the staff here, from the receptionists to the nurse practitioner to the doctors, were kind, sympathetic, and understanding even while my university wasn’t. I received two same day appointments in a short period of time, they kept in clear communication with me throughout through the patchs system, and they were able to provide me with the evidence needed even though it was a logistical nightmare. I can honestly say they went above and beyond to help me, especially on such short notice, and I’m incredibly grateful to everyone there for both this particular incident and the support I have received throughout my mental health treatment in general. Highly, highly recommend.
GP surgery review: haigh-hall-medical-practice
Title: Amazing people and care
Rating: 5 out of 5
Visited: June 2023
I recently joined Haigh Hall Medical Centre as a new patient; I called today to make enquiries regarding my repeat prescriptions that I was no longer able to access - this issue was rectified promptly by the extremely polite and efficient reception team member.

I also took the opportunity to seek a medical appointment for a general health check which I hadn't had completed for a number of years.  To my pleasant surprise, I was offered a same day appointment and given enough time to be able to go through the matters I wished to discuss with the doctor.  The doctor I saw was really lovely and welcoming; she listened to my issues and then gave me a really thorough check up, explaining as she went for anything I needed to understand.  I feel like I've found a really great practice and am very grateful for the wonderful service received - thank you :)