janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: dovercourt-group-practice
Title: Always been a good practice we are fortunate patients
Rating: 4 out of 5
Visited: January 2023
Overall this has been a great practice . Yes at times During Covid and up until recently it has been hard and is hard to get an appointment quickly. We’ve all been stressed over the last couple of years and we’re all angry, frustrated and impatient with each other we’re all to blame!
However this has not been the worst surgery in the world during these difficult times and with the right attitude patients can get access to the right care. I’m a big believer in moving forward positively so let’s all do this . 
I have been on the website this morning and was pleasantly surprised that it is easier to navigate and ordering a prescription for my child has been made easier ( ordering for a dependent) the staff most of the time are fantastic when you call and let’s face it we all have our off days! 
The doctors are great and a couple exceptional even ! We need to be grateful for the positives and  there are far worse surgeries. 
The nurses are friendly  and clinicians are pleasant. 
And like I mentioned earlier .. if patients have a good attitude so will the surgery… no  good shouting and balling … we all need to calm down and let people get on with their jobs and respect each other. 
All in all a good surgery and I feel trying to listen to patients needs and adapting accordingly  so Thankyou !
GP surgery review: dovercourt-group-practice
Title: Conflicting information given
Rating: 1 out of 5
Visited: November 2022
This used to be a really good, accessible surgery but all that has changed since covid.
I had a scan yesterday at the hallamshire, within 2 hours I had received a text from the gp saying I needed to make an appointment re my results. I panicked as that was very quick & telephoned the surgery to make an appointment to be told the soonest appointment they could make me was end Dec! But I was I in the drs call back lust for today Thurs) … at 1.15pm I am still waiting fir this call back & apparently that call back can be anytime up to 4pm (I work & gave meetings so this is really difficult). 
In addition to all this, the scan yesterday was the 3rd scan for this problem, the radiographer told me I shouldn’t have been referred back to them for this particular scan & they had asked for the gp to refer me to a specialist department! 
Now I am sat in limbo, not being able to concentrate on work awaiting a call at some point for my results! 
Oh, & I received my results from the 2nd scan in a 1 line text message!!! Where is the patient care ? 
I am in the process of finding an alternative gp!
GP surgery review: dovercourt-group-practice
Title: Brilliant GP
Rating: 5 out of 5
Visited: October 2022
I have found all the staff at this GP surgery to be lovely and helpful, including both medical and administration staff. It has been easy to get appointments, both in advance and on the same day. The staff went out of their way to assist me when I needed to be taken to A&E from the practice. The regular doctor I see is fantastic, always listens and finds a solution. I highly recommend this GP.
GP surgery review: dovercourt-group-practice
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: October 2022
It's impossible to get an appointment here. Phone lines open for triage at 8 am. I called at 8.02 am and couldn't get through. When I called later in the day, I was told I had no option but to phone back the next day. This is a persistent problem with this surgery.

The automated phone system is slow and unclear, along with an inaccurate website that is poorly designed, hard to use and still refers to the old "Walk-in and wait" system with incorrect times. I do not understand why it isn't possible to book an appointment online.

If you're lucky enough to speak to a nurse or a doctor, it's fine but getting past the telephone gatekeeps is impossible.
GP surgery review: dovercourt-group-practice
Title: Can’t get appointment
Rating: 1 out of 5
Visited: September 2022
Used
To be a good doctors now they are
Awful. Can never get an appointment just called
After being on hold 20 mins to tell me
Full only 9am! Furious
GP surgery review: dovercourt-group-practice
Title: Useless practice
Rating: 1 out of 5
Visited: July 2022
This is the worst practice I have ever joined. The call time for trying to get an appointment is between 8am and 10am but I have tried calling in these times on numerous occasions and the line is constantly engaged. If you call for an appointment outside of these times, if you are lucky you receive an appointment booking for weeks or months later, making any urgent issues are unseen and most likely to get worse. Alternatively the receptionist relays the notes of your condion to the doctor and he/she decides there is nothing they can do so no appointment regardless of the issue (maybe if I my symtoms were so severe they ahd to listen I might get somewhere).
The receptionists are kind and try to help but I feel the doctor I have been given on several occasions is actively discriminating against me as some kind of hypercondriac, which I am not. I rarely call doctors unless I have something which is of genuine concern and I cannot find my own way of dealing with it.
GP surgery review: dovercourt-group-practice
Title: Poor experience at GP surgery
Rating: 0 out of 5
Visited: July 2022
I feel that this surgery has declined since Covid. It feels like you now have zero chance of seeing somebody, and when you do, it is very much rushed and skimmed.  
I went with numerous issues. One thing was concentrated on and other things brushed aside. If they had been looked at in conjunction, I wouldn't have had to go to the drop-in 3 weeks later and be finally diagnosed and medicated! I still have outstanding issues though.  
I also got locked in as all reception staff had left and had to repeatedly knock on the door to wait for cleaning staff to let me out, despite a doctor walking down the corridor and looking at me beckoning to be let out.
GP surgery review: dovercourt-group-practice
Title: So unhelpful and demeaning
Rating: 1 out of 5
Visited: June 2022
This practice genuinely never went out of their way to help me. I went for 5+ years consistently about the same issues with mental health and each time I was just told it’s stress and “hormones” when I insisted I wasn’t remotely stressed in my life other than my mental health!! The doctor would speak to me in a demeaning tone like I was just looking for attention and it made me feel awful. I recently moved to a different practice and after my first visit there discussing my issues they immediately understood and referred me for medication and therapy. If only it was so easy here!!

Apart from this it is impossible to get an appointment anyway. There is no online triage system or phone queue system and you have to ring 200+ times until your call even gets through, which at point it’s 8:05am and obviously all the appointments have been booked up.
GP surgery review: dovercourt-group-practice
Title: Terrible
Rating: 1 out of 5
Visited: January 2022
This surgery deserves a  0 star. The phone system is non existent. You start ringing at 7:59 with message surgery is closed. 8:00 surgery is closed. 8:00 busy. 230 calls still busy. If you eventually get through after hours, fully booked. No queue system to even help patient and give an idea how long you have to wait. How hard is that. It is a sorry sutuation to be registered in this surgery. This is me putting it nicely.
GP surgery review: duke-medical-centre
Title: Has gone down hill
Rating: 1 out of 5
Visited: January 2024
Used to be OK but it's very hard to get an appointment these days. All I needed was an open referral to dermatology to access privately, apparently had to be seen in person by the GP for that which took 2 weeks. The GP was then rude and sarcastic to me. I am switching.
GP surgery review: duke-medical-centre
Title: very positive.
Rating: 5 out of 5
Visited: September 2023
G ood prompt service  in this and previous dealings with this practice. I can't fault it.excellent clinical and admin staff. Well done
GP surgery review: duke-medical-centre
Title: Not a good practice
Rating: 1 out of 5
Visited: August 2023
Can't get to see or speak to a doctor and not allowed to speak to practice manager. Important check up missed. Unable to make appointments on line of on phone
GP surgery review: duke-medical-centre
Title: Helpful
Rating: 4 out of 5
Visited: June 2023
Helped today by a male receptionist whose name i didn't catch.
I am hard of hearing and he went out of his way to locate some tablets for me . Thanks
GP surgery review: duke-medical-centre
Title: genuine staff
Rating: 5 out of 5
Visited: May 2023
Great staff who were happy to go above and beyond for me. I had to go away for work commitments and had left my prescription bait too late.
I explained my situation and normally most people would ask for you to book GP appointments to discuss the matter. However the staff were really friendly understood the inconvenience through no fault other own.
     They managed to resolve the situation internally as it would safe other patients the need for doctors appointments. 
     I was then able to pick my prescription from my local pharmacy as they had sent it across.
GP surgery review: duke-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: April 2023
I rang regarding an item for repeat prescription. I have been registered with the surgery since it opened and have always had excellent service
GP surgery review: east-bank-medical-centre
Title: Extremely poor service
Rating: 1 out of 5
Visited: June 2022
Poor service, can never get an appointment. Not looking on there systems correctly. I had a prescription sent over and they said they didn’t get it then rang half hour later and the lady said they received it on this day, and have done it today aswell leaving people without medication!
GP surgery review: manor-and-park-group-practice
Title: A great experience
Rating: 5 out of 5
Visited: October 2023
Needed my mental health meds reviewed and my bloods doing today. I got an appointment the same day by a very polite receptionist who went above and beyond to help me. Went to my appointment and the nurse was professional and friendly. The reception guy then helped me which put my mind at ease. This was the Duke Street Centre. I struggle to even crack a smile lately as my mental health isn’t great. A big Thankyou from me(deserved).
GP surgery review: manor-and-park-group-practice
Title: Friendly and professional  staff.
Rating: 5 out of 5
Visited: October 2023
All staff are professional, polite  and friendly. 
You may have to wait a little  while  for the phone to be answered but once answered  I have  always  been treat with respect and have always  managed  to get an appointment  for myself  or a home visit for my husband. 
I have no problems  with manor and park  group  practise.
GP surgery review: manor-and-park-group-practice
Title: A shambles of a GP surgery!!!
Rating: 1 out of 5
Visited: September 2023
My 80 year old mum had an appointment today at 1.30 for bloods and a review of her current medication. 
Arrived on time waited 10 minutes outside in the pouring rain and howling wind! The surgery was all closed and padlocks on the gate! No message telephone call or anything to say they had cancelled her appointment! Opening times day it should have been open! Absolutely disgusting service and this is the 3rd time they have done this to her!  
She’s 80 and needed her bloods checked for her low immune system. Trying to phone the surgery is like trying to phone the pope!!! 
I am so sad that my mum has not seen a GP in such a long time!!
GP surgery review: manor-and-park-group-practice
Title: Extremely frustrating experience
Rating: 1 out of 5
Visited: May 2023
I am suffering abdominal pain which I’ve had in the past. The last time it was out of hours so I called NHS 111 and I was referred to the Northern General GP centre. The GP there prescribed some medication for the pain but recommended I arrange tests with my local GP Manor and Park for an underlying diagnosis.

The last time I tried contacting Manor and Park practice, I could not get through for an appointment. I literally tried over 100 times. In the end I gave up and just put up with the pain until it subsided.

The pain has returned now so I am trying again. I get user busy on my phone or eventually I do get placed into a queue. I am told I’m 5th in queue... The queue number counts down until i am first in queue… Then I get disconnected! It’s happened twice… I am not trying a third time.

I believe this practice gets funding for each registered patient. Based on my experience, I think they’re prioritising monetary gain over actual care patients need.

The website says they are accepting new patients... It appears the practice cannot handle the number of patients they currently have, so need to stop accepting new patients immediately.

I recommend anyone reading this should consider alternative options for general practitioner care. 

In conclusion, we deserve better care than this practice seems to be providing.
GP surgery review: manor-and-park-group-practice
Title: Covid and Flu vaccinations
Rating: 5 out of 5
Visited: October 2022
Incredibly organised and lovely staff. I came for my 4th covid vaccination. Front start to finish the organisation was incredible. The staff were all pleasant abundance went out of their way to help. They all work very hard.
GP surgery review: manor-and-park-group-practice
Title: Telephone Service
Rating: 1 out of 5
Visited: September 2022
Yet again tried to contact the Surgery for an enquiry left it until early afternoon.
No answer could not get through call got dropped had to drive to Park practice to ask a simple question, I also tried to contact last week no hope ended up calling 111 This is bordering dangerous how do some  people get an appointment when no one answers the phones, you have to stand outside in all weathers at 7.30 am each day to get an appointment, and it is pot luck as to if there is a GP available often not, many times ANP only available. Not fair on some good Drs when you can't access them due to poor management
GP surgery review: manor-and-park-group-practice
Title: Absolutely Shocking Service - never answer phone
Rating: 1 out of 5
Visited: May 2022
So today I have attempted to contact the surgery 3 seperate times only for the phone to constantly ring out..they are either ignoring the lines or they have shut them off. It's the same issue I have whenever I need to contact the surgery, then when you do get through, you have the 2nd obstacle of trying to get an appointment, cos by then they are fully booked. Call at 8am they say, I do and start in the at position 10th right down to 1st only for the phone to stay on a constant ringing loop or reverts back to the main menu which will put you back in a queue! 
Shocking place, they do not care that this is someone's health in their hands!
GP surgery review: manor-and-park-group-practice
Title: Can’t see a doctor
Rating: 1 out of 5
Visited: March 2022
Coming from a country which is considered not as developed as the Uk, I am more than shocked to discover it easier for a camel to pass through a needles eye than for me to meet with a doctor for consultation. I am having a reproduction health concern and I have not been able to see or talk to a doctor for the past two days. They need to do better for a common public health progress
GP surgery review: norfolk-park-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2023
Always kind and efficient. Excellent staff in all departments 
Usually easy to get a same day appointment 
Repeat prescriptions are quickly and efficiently sent to appropriate phay
GP surgery review: norfolk-park-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
Friendly staff and doctors, always got a smile. Very clean and tidy, arrived and signed in, got in on time, treated very efficiently and prompt. What's not to like. Ten out of ten from me. 
PS you can pay me later.
GP surgery review: norfolk-park-health-centre
Title: Good experiance
Rating: 5 out of 5
Visited: October 2023
I had a visit to this surgery on a Saturday to have my flu jab. I used the self check-in system, and was called in before my appt time, so hardly any waiting around. The staff/nurses were prepared and efficient. An all round excellent experience.
GP surgery review: norfolk-park-health-centre
Title: Good practice
Rating: 4 out of 5
Visited: October 2023
Well organised flu vaccine clinic on saturday 7 Oct 2023.
Nice to see practice staff committed to helping patients. For those patients who work, saturday morning is ideal.
GP surgery review: norfolk-park-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Staff polite, friendly & helpful.  Wouldn’t be here if it wasn’t for the treatment I’ve received from the exceptional doctors at this practice.
GP surgery review: norfolk-park-health-centre
Title: Efficient and Friendly
Rating: 5 out of 5
Visited: October 2023
Always listen and diagnose carefully. Excellent service, quickly arranged appointments, few delays. Quality practice.
GP surgery review: norfolk-park-health-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: October 2023
All staff are outstanding so friendly and helpful which can't ways be easy.
They go out of their way to help as much as they can.
GP surgery review: norfolk-park-health-centre
Title: Flu Clinic -well organised and prompt timing
Rating: 4 out of 5
Visited: October 2023
Attended an appointment slot for the flu clinic. Quick and efficient turnaround so was back out in good time without waiting about.
GP surgery review: norfolk-park-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
I went in with my mum for a flu jab I didn’t actually have an appointment for myself but they gave me a flu jab anyway because I’m a carer for my husband which was really good of them, friendly medical staff
GP surgery review: norfolk-park-health-centre
Title: Good practice
Rating: 5 out of 5
Visited: October 2023
Appointment made easily and when arrived was in and out with minimum waiting. staff very pleasant. Practice very clean
GP surgery review: clifton-medical-centre
Title: Can’t Speak Highly Enough
Rating: 5 out of 5
Visited: November 2022
The doctor phoned me yesterday, totally out of the blue, to say I should have a scan because it was a while since I’d had one - and that he would refer me. It’s prompted me to review how totally delighted I am with the professionalism, knowledge and care I and my family have received over many years. My two daughters are equally thankful they and their children are registered with this practice. We are blessed. Thank you
GP surgery review: st-ann's-medical-centre
Title: Phone call and receptionist
Rating: 1 out of 5
Visited: February 2022
Phoned Tuesday 15-02-22 was requesting a review on my repeat prescription as I could not get my prescription told me it was sorted for 17-03-2022 ok I said legs were swelling asked to make appointment to see doctor told to ring at 8am asked why she could not book it now said non available yet till in morning said I was a night worker you still have to call yes but what about my legs go to a/e as I am a lorry driver and I work away from home can not take it to a/e after that said goodbye then I’ve tried to get my prescription still can not as the receptionist has not taken the block off my request Ian not the first person to be having problems with this receptionist please advise how I get my prescription/appointment thank you
GP surgery review: beauchief-medical-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: August 2023
I just wanted to say this practice is extremely pleasant and helpful in every way possible. From the excellent reception staff to the very competent clinical staff, every time I have contacted the surgery I am met with excellent communication, efficiency and punctuality. I am aware of the pressures gp surgeries must face given the recent health crisis and how much abuse you must receive from impatient and ungrateful people but I am astounded by the positive attitude and fantastic care they continue to maintain despite this. The practice is also commendable for its constant efforts to make things easier and simpler for us. I rather like their use of this new messaging system and website forms they have implemented as it sure is useful not to call and wait and I would hate to hog the lines for small things! I never have any problems ordering my prescriptions or requesting appointments that are always given to me in a quick and appropriate timeframe. The PA’s and Gp’s I have encountered are also very knowledgeable and reassuring. I always feel confident and cared for after leaving my appointments. A special thank you to the receptionist I spoke to last week who was so thorough and courteous. It is always nice to be listened to and feel that your health is under good hands and the wonderful staff of this practice certainly fit this role. Keep up the fantastic work
GP surgery review: beauchief-medical-practice
Title: Poor
Rating: 1 out of 5
Visited: August 2023
Twice now after not being able to get through due to no one answering the phone I have booked online for a call back. Did I get one..... of course not both occasions left without help. A very poor service that we pay for! That's right you are employed by us. We go out and work and do our jobs for you to treat the people who pay your wages to have to find help elsewhere. Both occasions I ended up in A and E. Absolute disgrace
GP surgery review: beauchief-medical-practice
Title: Unhelpful to say the least
Rating: 1 out of 5
Visited: July 2023
Reception staff and doctors are extremely unhelpful (rude too at points!). I’m sick and tired of constantly being passed about like I’m not an actual person, it’s got to the point now where I actually don’t think I’m ever going to ask for help again out of fear the same stuff will happen. If you enjoy feeling all alone and being passed from pillar to post then this is the surgery for you!
GP surgery review: beauchief-medical-practice
Title: I should not have to feel like this
Rating: 0 out of 5
Visited: June 2023
I phoned the surgery - just wanted to ask a simple question regarding my medication - and I found the member of staff I spoke to very rude and abrupt. I always feel uncomfortable having to contact the surgery. I should not have to feel like this as I only ring the surgery if necessary.
GP surgery review: beauchief-medical-practice
Title: Unfriendly practice
Rating: 2 out of 5
Visited: June 2023
I phoned the surgery today to ask a question regarding my medication, I found the receptionist very rude and abrupt. It left me feeling very uncomfortable and anxious.
GP surgery review: beauchief-medical-practice
Title: Excellent diagnosis and treatment
Rating: 5 out of 5
Visited: May 2023
Early diagnosis of hernia followed up by a review and referral for surgery all within 12 weeks. Seen by same GP at all appointments. Presently recovering well
 GP was attentive and responsive to my increasing pain and limited mobility.
GP surgery review: beauchief-medical-practice
Title: Friendly, helpful and professional.
Rating: 5 out of 5
Visited: March 2023
My situation regarding medication etc has been fairly complicated recently (through no fault of the surgery) but the staff have been incredibly patient and helpful, and not only resolved the problems but did so with understanding and efficiency, making things a lot easier for me. Having seen the situation in some other countries I consider myself very lucky to have the facilities we have and especially the supportive attitude of the staff.
GP surgery review: beauchief-medical-practice
Title: Superb Service
Rating: 5 out of 5
Visited: March 2023
Rang at 9:20, Doctor rang back to do phone consultation at 9:30 and booked an appointment for 11:30 the same morning.
Brilliant service from Reception and Doctor.