janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: fernville-surgery
Title: Lovely staff
Rating: 5 out of 5
Visited: December 2022
With everything going on I sat and spoke with the triage nurse for her to explain to me what to look out for etc and she was so lovely and helpful. The receptionist were nice to getting my son seen even though they had been very hectic all day. The put my anxiety to rest and came out with a huge weight off my shoulders
GP surgery review: fernville-surgery
Title: Contact difficulties
Rating: 1 out of 5
Visited: November 2022
I cannot make contact at all. The phone goes straight to engaged tone and I cannot find a way to get through online. I've been registering all my details online to get to the surgery -- I get sent to an online GP practice. I want test results.I have been going round and round in circles. Somebody other than my gp now has all my details! I cannot get access to my practice and haven't been able to for at least a year.
GP surgery review: fernville-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
Thank you to the team at Fernville, a professional and empathetic team. A great service provided.  Reception are always friendly and accommodating.
GP surgery review: fernville-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: July 2022
I had a sudden medical problem, phoned the surgery and spoke to a Doctor, who advised me to come to the surgery and have a procedure carried out by one of your nurses.  I then had a consultation with the Doctor who advised further investigations which she kindly arranged.

The speed at which I was seen was very much appreciated and both the Doctor and Nurse were extremely kind.
GP surgery review: fernville-surgery
Title: Amazing and caring practice
Rating: 5 out of 5
Visited: February 2022
Thank you Fernville for the care you have given me through very trying times.  The changes that have been made to the appointments etc., is brilliant and even at my age 70 find it brilliant … in these trying times and challenges Fernville have kept a firm hold on the baton and very successfully run with it …. Thank you all very much.
GP surgery review: bennetts-end-surgery
Title: Not what it used to be
Rating: 2 out of 5
Visited: June 2023
The surgery had a fire in the pharmacy at the beginning of May. It is now the end of June and nothing has been done about it. The entrance to the building is still closed, a window is being used to communicate with the reception team. This is creating large queues. When waiting for an appointment you have to stand in the car park in all weathers to be collected for your appointment. There are no chairs outside which means older people and disabled people have to stand and wait for a long time outside which is not safe. The fire was a terrible thing to happen but it has been nearly 2 months and there’s no sign of it returning to its usual service. I spoke to other’s in the queue when I last visited and they had been waiting for 1.5hrs to collect a prescription from the reception desk. This is appalling and needs sorting ASAP.
GP surgery review: bennetts-end-surgery
Title: Poor phone service
Rating: 3 out of 5
Visited: May 2023
On hold for just under 2 hours for prescription  as fire and then it automatically  hangs up on 1 hour 59 mins after getting In to position 2 now have to ring again position  19 how annoying really bad service about to run out meds
GP surgery review: bennetts-end-surgery
Title: Calling GP is like Mission Impossible
Rating: 1 out of 5
Visited: May 2023
Good morning,

I am a patient registered with Bennetts End Surgery and I am home bound patient as well. Its been 2 to 3 weeks I am going through chronic pain and I am not able to sleep and I am going through high depression attacks too. I am angry and I am frustrated .. its been every time 1 hour 45 mins or 1 hour 30 minimum wait time to connect to reception and when its near to connect like waiting in queue from number 30  and while reaching number 4 it ends up and again u go back into queue and then they ask for filling a form and then a doctor get back to you. I have taken so many screen shots for wait time but now i am tired of taking it. Seems like its an impossible thing to get in touch with them. When and how things get sorted but seems like everyone and everywhere people are struggling but we are going through pain and we are suffering is there any solution to put an end to this.
Seems like impossible.
I wish someone take an action and sort this out.

Thanks.

Regards,
GP surgery review: bennetts-end-surgery
Title: Excellent email
Rating: 4 out of 5
Visited: May 2023
Following the fire at the surgery, collecting my prescrition became problematic. The lady advising patients who turned up at the surgery did a good job and the text which was sent to my phone explaining how to proceed really sorted things out for me.
GP surgery review: bennetts-end-surgery
Title: cannot get in contact with surgery
Rating: 1 out of 5
Visited: May 2023
I received a message from my GP which stated i have telephone appointment with asap regarding my blood test. For three days now i have been trying to telephone on multiple occasions, each time i am in queue position twelve which i remain in for the next half an hour, and don't even more to position eleven. There is no website anymore it just crashes every time i try to access it. How on earth can i contact this place? This is disgusting service !
GP surgery review: bennetts-end-surgery
Title: Extremely poor practice
Rating: 1 out of 5
Visited: April 2023
Waiting for repeat prescription, cannot contact on phone or online, we are supposed to be using online process but every time the last week i have gone on it, it is saying closed till next day, what is all that about, absolute joke!!!
GP surgery review: bennetts-end-surgery
Title: Great new online service
Rating: 5 out of 5
Visited: April 2023
They have a new online booking service between 8am and midday for a same day phone appointment. Works brilliantly and frees up everyone's time.
GP surgery review: bennetts-end-surgery
Title: No one should have to go through this!
Rating: 1 out of 5
Visited: April 2023
Unable to contact the Dr to get help for my 100 year old mother who is suffering with Diarrhea - phoned 111 at approx 10am.  They were able to get through.  Dr prescribed medicine that is no longer available (according to the Pharmacist) it is now 5.45pm. still can't get through to the Dr to get a new prescription from a chemist that is still open and my mother is still suffering!!  I am at a loss what should I do now.
GP surgery review: bennetts-end-surgery
Title: Very poor administration systems
Rating: 1 out of 5
Visited: March 2023
Let me say first of all that all of the staff and doctors are really pleasant and the doctors I have met have been fantastic.  However, the regular complaints are true - two hours queueing on the phone to make an appointment, confusion about who can make what sort of appointments, no staff at the reception, despite the fact that six people are sitting behind the glass.  The line which is dedicated for speaking with a secretary is switched off and the recorded message telling you to call back between the opening hours - even though you are calling during the opening hours, the online services being "paused".  Two positives to call out are the online routine appointment booking and the call back service on the appointment line - but apart from that the administration in this practice is in the dark ages - you cannot blame the pandemic for any of this - it is just that they need a decent practice manager who has the resources necessary to run it effectively and efficiently.  Why does a referral letter take more than 8 days from a doctor telling you to come back to collect it in a week - Stupid waste of time for all concerned.  A great surgery unless you expect to want to see a doctor!!
GP surgery review: bennetts-end-surgery
Title: Just get hung up on!!!
Rating: 1 out of 5
Visited: March 2023
I have been calling since 8am this morning, I was on the phone for 120 minutes got to number 1 in the que and then got hung up on! I am trying to speak to someone in regards to my father and just get hung up on. How very unprofessional of the so called staff at this doctors surgery! Then trying to go into the surgery to speak to someone to be told to call the practice well yes but then we get hung up on..... Absolute joke!!!
GP surgery review: everest-house-surgery
Title: What a mess!
Rating: 2 out of 5
Visited: July 2023
They have bought in new book your appointments on line if you try to access their website some Indonesian company pops up not the surgery so you are unable to book on line as their website access has been hacked!
So I get on the phone I have been waiting to speak to them for 25 minutes and I am 12 in the queue to be answered!  
Everest House you need to get this sorted out and fast!
GP surgery review: everest-house-surgery
Title: Poor time management
Rating: 2 out of 5
Visited: July 2023
The staff is lovely, but they tend to refer a lot to phone appointments and you don't receive any specific answers unless you insist. For specific tests, I received no phone call, email or message  explaining my results were available- I went into the practice one day to be told that my results had been there for a while, but no one had notified me. So I asked to see the results, and I had to go another day to get them. Then I received information on the NHS app regarding when the following phone appointment was, and I was phoned hours in advance. When I called the practice on the hour my appointment was, I was put on a queue where I would be the 10th person. I simply gave up.
GP surgery review: everest-house-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: June 2023
Contacted the surgery this morning , such a lovely kind ,helpful lady on other end of telephone , she found me an appt for today . Thank you so much , keep up the good work!!
GP surgery review: everest-house-surgery
Title: Difficult to get appointment
Rating: 1 out of 5
Visited: June 2023
I phoned at 8 am and was in a cue that took 50 minutes before it was answered, I was then told to go online and fill out details of my illness which I did, then I was informed by the website that I had to ring the surgery for an appointment, I don’t feel well at all and I don’t need this added stress to get seen by a doctor.
GP surgery review: everest-house-surgery
Title: Good communication
Rating: 4 out of 5
Visited: May 2023
Really prompt service following a blood test - text message received the same day with reassurance that my tests are improving. Thank you.
GP surgery review: everest-house-surgery
Title: Frustratingly inadequate
Rating: 1 out of 5
Visited: April 2023
The service provided has sharply declined since the pandemic.

Appointment availablity is practically non-existent. There are never any appointments available to book online and you have to wait 20-30 mins on the phone to try to get through to book one the old fashioned way typically with a 2-3 week wait.

If you pop into the surgery and talk to someone in reception, you'll be advised something completely different depending on who you talk to.

There's no consistancy in guidance. This also applies to issuing medication.

You can make a medication request one day and it'll be denied then make the same request a few days later and it'll be issued just as it always had pre-pandemic. It seems to depend on which doctor is answering the question.

There's no patient / doctor relationship anymore. They don't have time to read your health record fully anymore. Documented health issues are often missed.

You are no longer a patient with a health concern that needs care and attention. You are just a number on a list of problems that need dealing with in the quickest way possible.

If it's non-urgent, that usually boils down to either fobbing you off to an online service or deny the request without offering alternative solutions or avenues of exploration.

You're left with the option of either paying for private care (if you can afford it) or suffer in silence.
GP surgery review: everest-house-surgery
Title: answering the phone
Rating: 1 out of 5
Visited: March 2023
i am trying to advise the surgery they are trying to contact the wrong person with an enquiry i received  from them by phone.  Having been number 1 in  the queue for 35 mins to tell them of their mistake  I gave up. This happens all the time. The service to their patients has dropped from excellent to pathetic
GP surgery review: everest-house-surgery
Title: Used to be good, but now terrible
Rating: 1 out of 5
Visited: December 2022
You have to listen to 3 minutes of automated waffle on the phone before you even get the options to direct your call. Then you're lucky if the phone is answered within 20-30 mins. After that you get sighed at by the person answering the phone as if you're interrupting their day. Zero customer service skills.

The automated message cheerfully tells you that "you can now book online appointments online" but there are never any available. There's a small window between 08:00 and 08:02 where you might be lucky to get one. You have no choice but to ring and listen to the message telling you to book online...
When you do manage to strike gold and get an appointment it's usually just a telephone consult. I haven't been able to see a GP in the flesh for over three years.
The GP I've had for the last 20 years has now left the surgery and the GP I've been assigned only seems to work three days a week.

I've often made routine medication requests, as agreed by my GP, only for those requests to be denied. When queried, I'm asked to submit it another request with more information - information that's already on my medical record!

The most recent example was being denied anti-anxiety medication for travelling which I've had for on many occasions. I'm autistic and find travelling away from home incredibly stressful. Small dose of anti-anxiety medication helps enormously and has been something my GP has provided 2-3 times per year for years. My most recent request was denied and I was sent a SMS message with links to private courses (£90) for fear of flying. Didn't know EasyJet could cure autism...

I've been forced to go private multiple times in recent months because the care provided via my GP just isn't there. When I was formally diagnosed with autism, the GP on the telephone consult (because that's all I could get...) told me not to bother going via the NHS for help as it's pointless. Great...

I can quite understand why A&E is swamped if this surgery is an example of others around the country.

If you have alternative options, I'd go there instead and avoid Everest. It was just about acceptable pre-Covid. It's woefully inadequate now.
GP surgery review: everest-house-surgery
Title: Unavailability of appointments
Rating: 1 out of 5
Visited: October 2022
I echo almost entirely the comments of Anonymous 07 December 2022.  I would only take issue with comment on the interaction with patients which I have found to be courteous and pleasant, especially as I am sure nobody at the surgery can be happy with the level of service they are giving which must add to the strain they are under.  It feels as if they have got behind in lockdown and can never catch up.  Perhaps if they were to draft in several locums to clear the backlog they could get back on an even keel.
GP surgery review: everest-house-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: May 2022
Wasn’t able to see a doctor was told it would be a couple of weeks before I could get an appointment, receptionist told Me I would receive a call from a practitioner… 8 hours later I got a call advising me to go to urgent care after being in pain all day long. This surgery is a complete joke… why is it you can go to the hospital go to a dentist but for 2 years now you can’t see your doctor….. what are they doing all day!!!!
GP surgery review: abridge-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: February 2022
Wonderful very helpful practice. Lovely helpful receptionists, lovely Drs and lovely nurse.
Will be glad when it’s all back to normal. We are so lucky to have such a wonderful practice on our door step
GP surgery review: abridge-surgery
Title: Best practice ever
Rating: 5 out of 5
Visited: January 2022
My family and I have used Abridge Surgery for over 10 years, I have only ever had brilliant service from start to finish.  From the receptionists, who are SO kind and Patient, to the Doctor's and Nurses.  The receptionists in particular are genuinely caring and really go above and beyond to help.  Thank you.
GP surgery review: the-limes-medical-centre
Title: Amazing experience
Rating: 5 out of 5
Visited: August 2023
Having been a patient of the Limes since it opened in Waltham Abbey, I was recently astonished by the high level of care I received from a kind and concerned GP and two helpful receptionists. 

When my care was transferred to the Epping branch, I found a patient and friendly nurse and more supportive doctors. This level of care during the summer holiday season was exceptional. 

Like many busy practices, initially getting through on the phone can be a challenge, but the introduction of the queuing system and recent addition of a call back option has been a huge relief. 

My thanks to all involved on this occasion for their excellent service - your care has made a real difference to my health.
GP surgery review: the-limes-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: August 2023
Nurse, was very kind and helpful. The nurse made appointments that I needed for me.
I felt comfortable and was listened to.
GP surgery review: the-limes-medical-centre
Title: Ok practice but insufficient appointments
Rating: 3 out of 5
Visited: August 2023
Getting an appointment is almost impossible , then (if you’re lucky) to be told in the morning that a duty doctor will call, & that call back happens almost 8 hours later it makes getting any prescription before chemists shut very difficult- although I must say once  the duty doctor called she was very helpful & thorough.  If you want to see a specific  GP for continuity for an on going illness that’s virtually impossible too. Not very reassuring if you are waiting to discuss important test results.
GP surgery review: the-limes-medical-centre
Title: Good GP surgery
Rating: 5 out of 5
Visited: August 2023
Called practice and used their callback service. Was contacted very quickly and offered an appointment that morning. Kind and friendly staff, was seen and reassured. Left feeling that I was in good hands.
GP surgery review: the-limes-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
I went to The Limes Medical Practice in North Weald, which is a lovely little Surgery, not as big as The Limes Medical Centre in Epping.  The surgery was very welcoming and the Doctor is saw was fantastic, she explained everything to me and booked me a follow up appointment.  I was very impressed with the level of care I received.  Thank you ;0)
GP surgery review: the-limes-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: July 2023
Today both my husband and I saw a trainee GP at the Epping Surgery, unfortunately today was her last day at the practice.  She was on time, very kind and understanding in her approach, very informative about our problems.  We each were given appropriate ex rays and blood tests and explained why the need to have them.  In my husbands case he was given the appropriate antibiotics.  I cannot rate the surgery high enough. Excellent on all counts.
GP surgery review: the-limes-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
I was helped with my query at the Epping  surgery by a new receptionist who was very polite and helpful and made me feel at ease . Great experience
GP surgery review: the-limes-medical-centre
Title: Unable to book  future appointments in Epping
Rating: 3 out of 5
Visited: July 2023
I have a couple of ongoing issues I need to discuss with a doctor which I admit I have been putting off due to busy work / life but I finally called yesterday to try and make an appointment.  I was told that I wouldn't be able to see a doctor in Epping Limes for the foreseeable as there are no appointments available on the system.  I work from home and with school holidays approaching need to arrange for childcare/ convenient time while I visit a doctor (would prefer my daughter didn't attend with me).  I was only given appointments that were at Theydon Bois or North Weald - just two or three times next week which didnt work and when I asked if I could book a few weeks further out at Epping to get a suitable time I was told this isn't possible.  I then tried to book my health check and was again told that there were no appointments at Epping available.  I understand that I could call on the day and get an appointment in the morning but 8.30 is probably the busiest time of my day and like most people I need to plan ahead.  I left the call without an appointment.  We have only been with Limes a short while due to a house move and to date I've had only positive experiences with the doctors here especially with the care of my daughter. However to not  have a system where I can book an appointment at a suitable time a couple of weeks out at my local surgery seems ridiculous.
GP surgery review: the-limes-medical-centre
Title: Brilliant service
Rating: 5 out of 5
Visited: July 2023
Had a mole/tag removed lovely ladies very professional did their job well nothing more to say though not my surgery treated me with respect and professional throughout
GP surgery review: church-langley-medical-practice
Title: Very helpful staff members
Rating: 5 out of 5
Visited: July 2022
Other than sometimes waiting a long time in a 'phone queue' to book a non-urgent appointment I've always found the staff helpful when my call is answered.
As I live locally I do prefer to make a personal visit but there is a system in place whereby I'd have to phone at either 8am or 2pm to make an appointment. Unfortunately when you get through all that weeks appointments have gone.
GP surgery review: church-langley-medical-practice
Title: Awful
Rating: 1 out of 5
Visited: May 2022
Been waiting for nearly 2 months for a blood test form for my son . Attended the surgery directly in person to chase this up . Got nowhere . Chased twice on the phone ( 2 weeks apart ) was promised a call back, and still had no response !! How is this acceptable for a 5 year old child
GP surgery review: church-langley-medical-practice
Title: Very friendly helpful practice
Rating: 5 out of 5
Visited: May 2022
The Receptionists here are so helpful and friendly. The Nurse I saw explained all of the procedure to me and was very friendly and made me feel very much at ease. I would definitely recommend this Practice.
GP surgery review: church-langley-medical-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: May 2022
I telephoned this morning for an appointment and was informed that a dr would ring me this mir Which he did. After a short consultation he offered me an appointment for later that morning which I accepted. On seeing the dr he diagnosed my problem putting my mind at ease and giving me all the relevant information I needed.
GP surgery review: church-langley-medical-practice
Title: I think they are wonderful
Rating: 5 out of 5
Visited: April 2022
Whenever I've called or visited the practice they have been nothing but extremely helpful the new online booking made it really easy to use and book an appt.
GP surgery review: church-langley-medical-practice
Title: Great customer service
Rating: 4 out of 5
Visited: March 2022
I was calling on behalf of my 91 year old Father-in-Law, to make a telephone appt then possibly a face to face examination . The receptionist (wish I’d taken her name) went over & beyond to help me do this on-line (did it for me  🤗) as I’m not very computer literate ! She was extremely pleasant, patient & helpful. A true asset to the Practice & Health device .