janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: spring-gardens-group-medical-practice
Title: Dis satisfaction about Receptiionist
Rating: 1 out of 5
Visited: March 2022
I am extremely unhappy about Receptiionist . 
I am trying to say my problem she his saying her own opinion repeatedly and not able to listen to me and ignore me.
GP surgery review: st-johns-house-surgery
Title: Disappointed
Rating: 1 out of 5
Visited: October 2023
First time using the surgery and I wish it was the last, I approached the receptionist who saw me and walked off and never returned to the counter. I used the self check in and found where I had to go my self. The nurse greeted us but there was no interaction with my child and she was very rough with the injections. I then felt I was being rushed out of the room when trying to calm my daughter down. I suffer with back issues and couldn’t push the pushchair and carry my daughter. I felt forced to placed her down before ready so I could leave. I didn’t want to move surgeries, but had no choice due to moving house.
GP surgery review: st-johns-house-surgery
Title: Great service today for my covid jab
Rating: 4 out of 5
Visited: October 2023
Staff were friendly and helpful, was in and out quickly, well done to the surgery, I have also had 2 other jabs and the service was great at both visits
GP surgery review: st-johns-house-surgery
Title: Poor adminstration
Rating: 2 out of 5
Visited: September 2023
Questions to GPs not read until chased
No account of possible holiday absence taken when ordering repeat prescriptions early
GP surgery review: st-johns-house-surgery
Title: Bad advice from GP
Rating: 2 out of 5
Visited: August 2023
Just had a gp recommend I stop breastfeeding, wasnt related to my ailment and came out of the blue. Despite nhs and who recommending feeding till 2 years, this qualified gp thought she would give me her opinion that didn't relate to anything I said or was there for. This gp didn't seem bothered during the consultation regarding my condition but was still happy to reccomend medical advice that is contrary to medicaly supported advice. Not happy.
GP surgery review: st-johns-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Use of the App is amazing , the practice responds quickly to your needs, better than having to go into the surgery and queue and wasting everybody’s time !
GP surgery review: st-johns-house-surgery
Title: Excellent practice yet again
Rating: 5 out of 5
Visited: July 2023
I am leaving a second review because I cannot fault the care, professionalism or genuine empathy that I have experienced from your practice nurse. I have worked in the nhs for 20 yrs and their conduct and care is second to none. A huge thank you to you, it is so greatly appreciated and I know you won’t rest until you’ve resolved my current issues for me. I’m so pleased that I am now under the care of St John’s whilst also appreciating your demanding workloads - I never have a problem obtaining an appointment when required. Thank you!
GP surgery review: st-johns-house-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
Extremely helpful and efficient admin team. Given same day appt. Seen on time, by professional, empathetic ANP who dealt with my issue and concerns fully. Did not rush me for time and reassured me whilst treating my problem. Prescriptions given and collected within 5 mins from onsite pharmacy. I had an excellent and very positive experience. Thank you all at St John’s Surgery.
GP surgery review: st-johns-house-surgery
Title: Good thing there wasn't an actual fire
Rating: 1 out of 5
Visited: April 2023
Arrived early for my appointment today to find both receptionists wearing hi-vis vests but neither of them behind the checking in counter (machine to do this was out of order) so they both ignored me and continued about their business.

All became clear when a fire alarm began to sound and we were all ushered outside. The staff obviously knew where the assembly point was and about 5 minutes after they had filed out we were beckoned over by another woman in a high vis jacket.

When they had called the names of all the staff we were allowed back inside. A patient spoke to one of the fire marshals to point out that none of the patients had been counted and was told very abruptly that they had been. Bearing in mind at this point I had still not been checked in and my name was definitely not called and a further 4 patients had begun to queue outside the surgery whilst the test was being carried out.

There is always a wait when attending for an appointment here and I imagine today will be even longer due to the fire test delay but honestly if there ever is an actual fire here then I hope for everyone's sake they have seriously reviewed their fire safety training before then.
GP surgery review: st-johns-house-surgery
Title: Frustrated
Rating: 1 out of 5
Visited: March 2023
After receiving a bp monitor last week and one set of paperwork I had a different form
To complete which could not be done on my phone and then I couldn’t scan the written document so returned it to the practise with the hope of someone reviewing but was told it would be scanned by Wednesday and reviewed by Friday . Is it me or if you have a duty team someone could review and advise instead of waiting another week before I get the advice I asked for on 1703. ( that time the duty dr wasn’t from my practice so couldn’t help me without their consent and the said bp readings ) keep calm they say
GP surgery review: st-johns-house-surgery
Title: Run Screaming from this Doctors Surgery
Rating: 1 out of 5
Visited: January 2023
If I could give no starts I would. Tried to use the online appointment booking system to be told that it wouldn't work and that I would have to phone up and speak to someone. So I did, and I have just spent 45 minutes on the phone to book an appointment and was told by a rude receptionist that there were no appointments at all and that I would have to turn up in person to the surgery next week at 8am to book an appointment.
GP surgery review: belmont-medical-centre
Title: Above and beyond helpful
Rating: 5 out of 5
Visited: January 2023
Explained to receptionists that my son was ill and recently had moved back to Hereford but had no idea who his gp was in Salford-could he register with you
They not only got him registered that day within 2 hours he had a phone call and an appointment 45 minutes later where he was prescribed antibiotics for a nasty chest infection.
Thank you!
GP surgery review: belmont-medical-centre
Title: Such massive support from whole team.
Rating: 5 out of 5
Visited: November 2022
My GP and Practice team have supported me during the last year particularly, and prior, with multiple serious medical issues that have been ongoing. 
Every team member that I have needed to speak to has been caring, informative, sometimes very blunt and direct, helpful, honest and have always followed through with results, answers and guidance. 
I have felt valued and encouraged.
Referrals to various hospital departments have been followed up and acted upon, also I’ve been offered access to specific online support and advice groups.
Through the past year I have been able to withdraw steadily and safely from several long term medications, also to lose a lot of weight and increase activity and energy levels, through support from my GP and relevant Clinics within the Practice. 
My improvement so far means that I am today at last, following my GP appointment, in a position to attempt a return to work which I didn’t think was ever going to be a possibility this time last year. 
The Practice is always clean, bright and has lots of information available, Dr’s and Nurses always come to the waiting room to meet their patient appointments which feels personal and welcoming. 
I consider myself and my family fortunate to be registered with this Practice and am grateful for the excellent service that they provide.
GP surgery review: belmont-medical-centre
Title: Wonderful Doctors and staff
Rating: 5 out of 5
Visited: August 2022
Amazing staff. Receptionist's have always been happy and helpful! The doctors have always been knowledgeable and friendly. Our last surgery we struggled to speak to anyone in the phone let alone get an appointment and when we did they were always rude and spoke down to you. Belmont surgery has restored my faith in doctors as they have been nothing but amazing and helped get a diagnosis for my daughter that we had previously been fighting two years to get ! Cannot recommend highly enough!
GP surgery review: belmont-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: July 2022
Just moved Doctors to Belmont and have no complaints whatsoever. The staff are very professional and helpful with a friendly approach. We are very pleased to have joined the practice. Telephone calls are answered with a swift and pleasant 
 response.
GP surgery review: belmont-medical-centre
Title: Great practice / great Doctor
Rating: 5 out of 5
Visited: June 2022
I can not fault Belmont medical centre 
I have contacted the surgery numerous times over the last several months for my daughter 
The staff have been very supportive and one doctor in particular has been working closely with my 4 year old daughter, so she can gain the confidence of going to the Doctors and allowing them to diagnose her illness
GP surgery review: belmont-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: May 2022
My Gp practice has always given me 100% care and support I have have regular appointments with my Dr due to complex health and struggles.  My Dr and social provider have always been Fantastic and helped me so much. I struggle with trust and can't cope well with change but my surgery has always made me feel safe and that I'm getting the best care and support  needed. I cant fault Belmont medical centre at all its a fantastic  surgery.
GP surgery review: belmont-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: May 2022
I have used this practice over many years and had satisfactory service and help when needed. Over the Covid period again -  always helpful although only phone appointments. Recently when I have had more worries about my health - ageing issues, menopause and aching joints the doctor I now see has been extremely helpful and attentive. Sometimes just listening to my worries has been really reassuring. I cannot praise the doctor, receptionists, physio and nurses who take blood enough. A big thank you to them all for the difficult job that they do.
GP surgery review: belmont-medical-centre
Title: Luck of the draw!
Rating: 3 out of 5
Visited: April 2022
I appreciate that Covid 19 has caused a terrible overload within the NHS, and in particular unique difficulties in GP practices, which have generally become unable to maintain a comprehensive caring service, which patients generally enjoyed previously.
Notwithstanding I find it hard to accept that, apparently, the Belmont Medical Centre needs  to operate a lottery system when allocating appointments. To subscribe, a patient needs to phone  the medical centre promptly at 8.00am in the hope of getting a winning ticket, or join the queue with other participants. My experience recently was I gained position No 13 in line, which slowly reduced to No 1. I am sorry to report that I did not win: all the appointments with a doctor had gone, but offers  of speaking later the same week to a pharmacist about my medication, and the following week to a doctor engaged by Taurus, about my health concerns were made! These were accepted gratefully!
However it would be "nice" if the Belmont Medical Practice ( if it hasn't formulated and published it already) came up with a plan to fairly allocate doctor's appointments dependent on a patient's needs ( both physical, mental or both) rather than by the luck of a draw.

Surely, though, this is an unsatisfactory state of affairs, and may I suggest, relies on the patient not being "too ill" at the time, or ambulance and hospital services at a later date if their condition worsens.
GP surgery review: belmont-medical-centre
Title: Disgusting service
Rating: 1 out of 5
Visited: April 2022
My Mother phoned for an appointment at 09.00am in the Morning, she is nearly 90 has been in pain all day, was told a Dr would call. No call by mid afternoon, rang back was told she would be called.  10 hours later no call !!!! They are a disgrace, go anywhere but here.
GP surgery review: cantilupe-surgery
Title: Diabetes Check
Rating: 5 out of 5
Visited: December 2022
Attended for Diabetes check today - excellent Nurse, explained everything to me and very thorough. Polite and friendly. Thankyou
GP surgery review: cantilupe-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: November 2022
I had self referred to a physiotherapist at hospital for severe hip pain who basically just discharged me to my GP.  My GP referred me to a new MSK service at the practice and within weeks I have had an MSK review, had a cortisone injection, and have physio booked.  I finally have my pain under control.  Thankyou Cantilupe!
GP surgery review: cantilupe-surgery
Title: Poor Practice
Rating: 2 out of 5
Visited: August 2022
Tried 4 times for annual diabetic check up, only to be told unable to do this as only sick people are being treated??
So diabetes is not a sickness? Golly gosh!!
GP surgery review: bewdley-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
Ear wax removal.  Initial ear examination arranged in 5 days with wax removal appointment within 3 weeks. Success.  Wonderful experience and I highly recommend Bewdley Medical Centre for it's care for me.
GP surgery review: bewdley-medical-centre
Title: Harder to get an appointment
Rating: 3 out of 5
Visited: April 2023
I'm saddened that you have decided to remove the option to book appointments via the Patient Access/NHS App. 

It is not always possible for people to call on the day to book an appointment. My work diary is filled a week in advance so I have to book time off just to call you!
GP surgery review: bewdley-medical-centre
Title: Efficient surgery
Rating: 5 out of 5
Visited: February 2023
I saw GP very helpful. Then an appointment with a nurse who told me to put oil in my ears and made a further appointment for my wax removal. Had the wax removed by a professional and kind person. Very pleased with the whole process of this surgery. Thank you
GP surgery review: bewdley-medical-centre
Title: Many Thanks
Rating: 5 out of 5
Visited: January 2023
Just a quick note to thank all at Bewdley medical. I’m lucky I don’t have to visit the doctors that often however recently I have had to. Getting an appointment was easy and the follow up was prompt. All staff from receptionists, nurses and Doctors’s have been great. Special thanks to my asthma nurse
GP surgery review: bewdley-medical-centre
Title: Awful receptionist
Rating: 2 out of 5
Visited: December 2022
The receptionist was awful - rude and unpleasant even after explaining it was my first time at this practice and I wasn't sure where to go. The Nurse however was extremely good and helpful.
GP surgery review: bewdley-medical-centre
Title: Ear Wax Removal
Rating: 5 out of 5
Visited: November 2022
A beautiful clean, well equipped and modern treatment room.  A very pleasant and highly professional technician who listened as I explained my complex problem and then painlessly removed a large lump of wax from my ear.  I can recommend this service unconditionally.
GP surgery review: bewdley-medical-centre
Title: Fast, friendly and efficient.
Rating: 5 out of 5
Visited: October 2022
I contacted the centre on the 7th. I spoke to a doctor about my cough, asthma, breathing etc. Meds sorted immediately, followed by a face to face today. I’m so grateful to be in such good hands. Thank you to all your team for what you do. X
GP surgery review: bewdley-medical-centre
Title: Need to answer the phones.
Rating: 1 out of 5
Visited: October 2022
Their average times to answer their calls they say is 11 minutes, this morning my dad was caller number 1 for 25 minutes, put through to secretaries only to be told to leave a message then cut off.
GP surgery review: bewdley-medical-centre
Title: Very thorough
Rating: 5 out of 5
Visited: October 2022
Had appointment with doctor who specifically deals with ears and had answers to issues I have suffered with for nearly a year so excellent knowledge and very friendly service from the doctor and reception staff. Lovely surgery
GP surgery review: bewdley-medical-centre
Title: Wonderful Ear wax suction procedure
Rating: 5 out of 5
Visited: October 2022
I'd been suffering for 5 weeks with deaf, blocked, whistling ears and it was making me feel depressed  . When I got to see the nurse who carried out the painless procedure, it felt wonderful to hear again.  The kit has only been in place since June 2022 and it saves patients from having to go to hospital to have it done, which clogs up the ENT Department.  Well done the nurse who got this new kit in place.  Thank you so so much.
GP surgery review: kidderminster-medical-centre
Title: Great attention
Rating: 5 out of 5
Visited: June 2023
I was dealt with very efficiently, with the nurse being very experienced, kind, personable and accommodating with all my appointments. These were always on time. Everything was explained. A very successful experience and treatment now completed
GP surgery review: kidderminster-medical-centre
Title: Helpful and friendly
Rating: 3 out of 5
Visited: June 2023
Got reply to my online request within a reasonable time, my issue has been reviewed efficiently and nurse is helpful and friendly
GP surgery review: kidderminster-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Saw doc as struggling with pain and mental health had good chat changed few pills and agreed to try new meds was made to feel like ide been listen to
GP surgery review: kidderminster-medical-centre
Title: Amazing Practice- exhibiting great understanding and caring
Rating: 5 out of 5
Visited: May 2023
On all occasions I have received quite wonderful professional care by highly competent empathetic professionals. This includes one of the. professionals contacting me post treatment to discover if the issue has been resolved. I have always found that medics in the practice describe and explain in a clear unconvoluted way. 
So grateful for the care received. Thank you all!
GP surgery review: kidderminster-medical-centre
Title: The practice is very efficient
Rating: 5 out of 5
Visited: April 2023
The practice is always very helpful from front of house receptionist care assistant nurses and doctors we are very lucky to have you all thanks
GP surgery review: kidderminster-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: April 2023
I attended the surgery yesterday for a blood test. The results were received today and the doctor texted me immediately with the results, which fortunately were good.
This service typifies the experience I have always had at Kidderminster Medical Centre, both from the nurses and the doctors.
They are unfailingly kind, caring and professional and go out of their way to help
I would unreservedly recommend the practice and am very grateful for the treatment for my various health issues.
GP surgery review: kidderminster-medical-centre
Title: A caring, competent and compassionate servive
Rating: 5 out of 5
Visited: April 2023
I have attended the surgery for a number of months, including those when COVID restrictions applied, to have dressings applied to my leg ulcers. During this whole period the nurses in particular, and the practice in general, have unfailingly shown the highest levels of care, competence and friendship to me. They are extremely professional and proactive in their approach and the great improvement in my condition is entirely due to them. I am extremely grateful for all the care , help and kindness that they always show to me.
I have no hesitation in recommending the practice as an excellent service.
GP surgery review: kidderminster-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: April 2023
I’ve had to use KMC’s wonderful service more times than I would’ve liked over the last 12 months and I’m truly grateful for the whole team. Every doctor & nurse I’ve seen has been warm, understanding and thorough. The doctors have truly listened, they’ve seen me quickly & made sure I was ok. 
I want to say a special thank you to the reception team. 
Last month I was feeling especially low and unwell. I called for an appointment and was met with such kindness. I honestly can’t express what a difference it makes to be treated with empathy when feeling vulnerable.
Huge thank you to them for the way in which they deal with patients. It really makes a difference.
GP surgery review: kidderminster-medical-centre
Title: Unhappy
Rating: 1 out of 5
Visited: March 2023
18 weeks to book the next available appointment. 18 weeks. To be told to call in the mornings for an appointment and I've been doing this for 4 days straight. I get put in a queue for the receptionist to call back and by two in the afternoon, appointments have gone and I'm missing work in the middle of a living crisis doing this. 
The surgery needs to do better. I go in regularly for bloods and although I've only ever had a handful of issues with appointments, I cannot fault those nurses. They are brilliant. And each time I go in, there are only four or five people in there and most are together.
GP surgery review: kidderminster-medical-centre
Title: Best ANP ever
Rating: 5 out of 5
Visited: March 2023
The ANP I’ve seen twice now is worth their weight in gold. I’ve been ill for months, had several courses of antibiotics and no improvement. They listened, like actually listened, and diagnosed something entirely different. I’m already feeling better. The ANP is professional, insightful, warm, empathic and efficient. What an Angel. Thank you so much, you’ve no idea the impact you’ve had on not just my physical health but my mental health too. Instead of a medical problem, they treated me as a whole person.
GP surgery review: stourport-medical-centre
Title: Normally great.... today not so much.
Rating: 1 out of 5
Visited: September 2023
Normally an amazing doctors surgery, can't fault them in the slightest. All the team are amazing.
However, today when the GP rang me they were just incredibly rude and condescending... as a patient who has been through a lot in the last 12 months with frequent hospital visits, I expected a little bit more understanding and care... instead they were just rude to the point of putting me off wanting to go to the doctors again for fear of being told its all in my head, and there is nothing wrong with me when I know my own body and I know when something isn't right.

I dont go to the doctors very often, I know they are very busy, but when I do its because I'm genuinely not very well. 

Every other time, they are amazing... just not today! 
The flu clinic at the weekend were amazing. Very well organised, and super efficient, staff were amazing.
GP surgery review: stourport-medical-centre
Title: the self registering system is lacking info
Rating: 3 out of 5
Visited: September 2023
I recently attended the new medical centre for the first time since opening with a severe back . The self registration system is fine but lacking the room number and waiting area you need to be in. When you're struggling to walk or even stand for a length of time you have to wait in a queue to ask the receptionist where you should be waiting or which room the doctor,nurse etc is working from and also the screens calling patients are not visible from all seating areas, as names of patients are not called ( just next patient please) . The individual on the self registration system needs to be full information of room number and waiting area grounds floor or first floor