janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-portmill-surgery
Title: Very good at times
Rating: 3 out of 5
Visited: March 2022
Having a very complex medical history in July 2021 I had a telephone consultation with one of the doctors. During my discussion I was told that I would either have to put up with the side effects of the medication, put up with my symptoms or I would be refused treatment.
How can anyone justify refusing to treat someone because they have bad side effects with certain medication, I have never been abusive to anyone at the surgery,  so to be told that has left me very upset and apprehensive to even call or make an appointment. 
There are some very very good, caring and understanding doctors at this surgery,  so to be spoken to in such an unprofessional way, in my eyes, was unexpected and unacceptable.
GP surgery review: the-portmill-surgery
Title: Poor reception team, medics great
Rating: 2 out of 5
Visited: February 2022
Impossible to get an appointment. It appears only one doctor in the building at a time. Standard waiting time for reception to answer the phone is 25mins, and then they are completely unhelpful, uncaring and have no desire to go above and beyond or think outside the box. Need to employ a lot more reception staff and train them in the virtues of kindness and empathy. On the plus side, the nurses and drs are excellent (once you can actually get to them!)
GP surgery review: harvey-group-practice
Title: wonderful practice
Rating: 5 out of 5
Visited: November 2022
Simply cannot fault the wonderful care and advice I have received from the GP's, front of house staff and pharmacist. If I were paying a fortune I couldn't get better care and advice
GP surgery review: harvey-group-practice
Title: Great services of the clinical pharmacist
Rating: 5 out of 5
Visited: November 2022
I had a good experience with the in house pharmacist for reviewing my medication.  It’s seem that I have full supports from the GP during my treatments. Thanks
GP surgery review: harvey-group-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: October 2022
I recently had my Covid and flu jab as always it was well organised and ran smoothly not an easy operation to achieve Thankyou to all the drs nurses and receptionists who made this all possible in a kind and friendly manner Thankyou also to my gp for your unwavering support while I can’t name you I hope you all get told how much you are appreciated Thankyou everyone keep up the good work and high standards
GP surgery review: harvey-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Doctors very empathic and great to see. Nurses delightful. Reception staff always helpful. Thank you so much for all you do under such difficult circumstances and work load. We feel so lucky to have registered with you.
GP surgery review: harvey-group-practice
Title: Great service & care & child friendly
Rating: 5 out of 5
Visited: October 2022
Very grateful for the time the practice nurse took with my daughter who had to have some lung function tests. She was very kind and patient throughout which we both really appreciated- many thanks for your hard work
GP surgery review: harvey-group-practice
Title: Competent and caring
Rating: 5 out of 5
Visited: October 2022
Every contact I have had whether on the telephone or in person has been satisfactory. I have always been understood and treated with consideration. Responses to my problems have been competent and helpful
GP surgery review: harvey-group-practice
Title: A Professional Practice.
Rating: 5 out of 5
Visited: October 2022
I am delighted with the care I receive whenever I contact the practice.
Everyone is friendly and highly professional explaining things in detail. I highly recommend it.
GP surgery review: harvey-group-practice
Title: Excellent Doctors Practice
Rating: 5 out of 5
Visited: October 2022
As always the Harvey Practice is always reliable and the one to one appointments with the doctors have always resolved any health concerns and problems I’ve had. I cannot praise them enough.
GP surgery review: hatfield-road-surgery
Title: Rude staff and GP
Rating: 1 out of 5
Visited: August 2022
We had so many bad experiences for us and also with the kids, the staff is rude and GP are always in a rush, doesn't explain to you what you have, treatment, anything, and never solve your problem or try to help in any sort of way.
GP surgery review: hatfield-road-surgery
Title: No GPs here
Rating: 1 out of 5
Visited: June 2022
As explained by the staff, at the moment the surgery has no GPs they used to have two and one has resigned and the other is on an open ended leave. This makes the surgery unable to carry the basic responsibilities. There is no chance at all to meet a GP even when needed as they don’t exist. Instead the surgery uses the help of external GPs to provide phone consultations only. I’ve asked for a visit twice. One because of an animal attack on my hand and the other because of sudden severe back pain and in both cases I was asked to visit the pharmacy. This is a joke. My heart goes to the support staff at this GP who had to deal with the workload and patient pressure and anger. If you are looking for a GP I’d recommend to stay clear of this one for awhile and honestly I’d recommend the surgery to pass their patients to another surgery that can provide basic health care.
GP surgery review: hatfield-road-surgery
Title: Poor service, rude staff
Rating: 1 out of 5
Visited: May 2022
I have no issues with the doctors. My review is purely of the reception staff who are rude and do not do their jobs well. I have had numerous letters emailed through by my consultants at the hospital and they never seem to be logged/filed properly at the surgery. It results in me having to call multiple times and even go into the surgery to get an answer. The rudeness of the staff is the worst experience, it has not only happened once, but on multiple occasions and I can see from reviews here and on Google reviews that it’s a regular thing.
GP surgery review: park-lane-surgery
Title: Can never get through
Rating: 2 out of 5
Visited: September 2022
Although reception staff say they are trying to answer calls as quickly as possible, it's clear the current method of booking appointments is not working. It could potentially take you 2/3 days to get through, especially if you're working hours do not allow for you to be constantly by your phone or if you need to do a school run- something the surgery hasn't taken into consideration.  Although there have been a number of complaints, the surgery still has not re-evaluated it's booking methods. Appointments via phone, e-consult or online are limited. Wouldn't recommend this surgery in terms of its management. The advice I got from the receptionist was 'just keep trying until you get through,' not exactly practical.  Doctor on the other hand are lovely.
GP surgery review: park-lane-surgery
Title: Good service
Rating: 5 out of 5
Visited: September 2022
friendly people knowledgeable doctors. Diagnosed my problem quickly. Got me the medication needed without any fuss.
GP surgery review: park-lane-surgery
Title: In decline
Rating: 2 out of 5
Visited: September 2022
Unable to carry out online prescription requests, which you would think should be easy, unfortunately not the case for this surgery! I won't be submitting my repeat prescription online again! Had to call 111 as was in urgent need of my medication, the alternative offered to me by this surgery was to submit a written request and wait 48 hours! Given that it was Friday I probably wouldn't have got my medication until Tuesday the following week! To add insult to injury I was told I must have filled online request incorrectly!! Very rude!
GP surgery review: park-lane-surgery
Title: Long Wait Times
Rating: 2 out of 5
Visited: August 2022
I don’t think I’ve ever been to an appointment here which is running on time.
Recently had an appointment here early morning but was still seen 30mins later. I appreciate times can slip later in the day but to be running behind so schedule so early in the morning is silly and an unnecessary waste of time.
GP surgery review: park-lane-surgery
Title: Awful waiting over 30 min to be attended by call
Rating: 1 out of 5
Visited: June 2022
I am so upset and frustrated. I have 185 call logs on my phone no one picks up the phones. I am always on hold for over 30 minutes. 
Something needs to be done as soon as possible.
I have places to be and cannot wait for over 1 hour to be attended by phone call
GP surgery review: park-lane-surgery
Title: Hard working professional practice
Rating: 5 out of 5
Visited: May 2022
Over the years I have always been treated in a professional and caring way. In the current circumstances we should all be aware that patients expectations can not always be met,all the staff at this busy practice do their upmost to help and should be afforded the same common courtesy in return
GP surgery review: the-baldock-surgery
Title: Very responsive with modern communication used
Rating: 5 out of 5
Visited: June 2023
This practice has been innovative with the introduction of econsult, online health data and test results (no need to ring), good triage and telephone consults/face2face when appropriate. 
This reflects how things have to change as healthcare demands increase. 
There are receptionists to help those who are too infirm and can’t use these systems. 
Unfortunately many patients, perfectly able to use the online systems as they engage happily on Facebook, are reluctant to embrace the new systems. So disappointing. 
I have no complaints about the support I have received for recent health concerns by the Astonia House team as the systems work!
GP surgery review: the-baldock-surgery
Title: Really Gone Downhill
Rating: 2 out of 5
Visited: June 2023
I don’t know why it is so difficult to make an appointment to see a GP.  They are still hiding away as if Covid is still running rampant, while other businesses have removed their restrictions and protective measures.  The nurses are so helpful and professional, but the receptionists and doctors are still hiding behind screens. It is so frustrating that the surgery is still in Covid lockdown while everyone else is back in the real world. Spending time waiting on the phone or trying to do an eConsult only to find it has been switched off due to lack of staff is an absolute joke, what are they doing in there?  Absolute disgrace and this is the general feeling of most of the town.  Action needs to be taken to get the whole place back up and operating normally like everyone else!  I would recommend the nursing staff highly, but everything else no, not in a million years!
GP surgery review: the-baldock-surgery
Title: Great Practice 5 stars
Rating: 5 out of 5
Visited: June 2023
I’m not sure what these other reviews are talking about! I have been at this surgery with my family of 6 for 20 years. We regularly have to get appointments and all we have to do is fill in an e consult and we get an appointment text to us within a reasonable time frame depending on the urgency. Children are always seen the same day. Staff are friendly and knowledgeable. I don’t know any other friend or family member who has such a great service. Don’t believe the negative reviews.
GP surgery review: the-baldock-surgery
Title: Declining Rapidly
Rating: 2 out of 5
Visited: June 2023
The GP surgery used to be so great but it’s declined drastically. The E-consult form is such a poor service and makes it difficult to get an appointment. The staff rarely answer the phone. I had a text from the surgery asking me to phone for an appointment and was first in the telephone queue before for over 50 minutes and eventually walked to the GP (whilst still waiting for the phone to be answered) and made my appointment at the desk whilst listening to my phone call ringing out and being ignored. 

I’m so grateful we’re fortunate enough have private healthcare that includes a private GP service. It used to be great but ever since covid they’ve declined and pushed patient care to online forms and telephone conversations. I think everybody understands the pressure the nhs is under but the surgery is regularly understaffed, E-consult closed to lack of staff, phones not answered because they want you to complete E-consult forms first. It’s such a shame.
GP surgery review: the-baldock-surgery
Title: Gone downhill!
Rating: 1 out of 5
Visited: April 2023
I still don’t understand why the surgery is not functioning properly. Can anyone answer the question? Most surgeries have gone back to normal practices. Schools, and all other businesses are operating normally. 
Whilst at my recent apt in the surgery I felt that the GP’s room was unwelcoming and it felt unkempt, dismal and gloomy. I don’t expect flowers and sing songs. But a room with some character, not empty shelves, dark, no pictures on the wall, not personalised as it once was. Then to top the lot, I’ve been requesting a repeat prescription for over a week, numerous times and only received contact from the surgery on Fri. I’ve had to alternate the days to stretch out my medication so that I wasn’t completely without. What is happening, when will will get a fully functioning GP practice back?
GP surgery review: the-baldock-surgery
Title: managing difficult times extremely well
Rating: 5 out of 5
Visited: March 2023
I have had to contact the surgery for an urgent appointment x2, a routine continuation of medication and a referral for my child. On every occasion I have been dealt with in a timely manner, efficient service and brilliant care. Triage allows the correct clinician to see you ( I’ve spoken with both the pharmacist and Doctors) and avoids a lot of wasted time. We are short of doctors and need to use them appropriately. Yes it’s difficult to change the process of how we access care but we can learn to do it rather than always reverting back to what you used to be able to do. The NHS and its staff deserve to be respected. I’m very grateful. Thank you .
GP surgery review: the-baldock-surgery
Title: * Poor Unacceptable service
Rating: 1 out of 5
Visited: December 2022
Before covid this surgery was very busy,  phone lines very, very busy, queues in waiting room - very busy.  
But ......  my phonecall was always answered reasonably swiftly.  A good choice of appointment dates and times were always offered and within 24 hours,  irrespective of level of urgency.  

Post covid - sadly the complete opposite.  A faceless operation with an E-consult form that the Surgery decides whether or not it is available.  No face to face communication.  Poor handling of my mothers death certificate.  Inaccurate and insufficient communication from the team behind reception.  Delays - with no explanation.  No apology.  Whoever is now running the operational side of the surgery needs to be urgently reviewed.  It's a shame as Baldock is a fab town and the Doctors & Nurses are caring and do their best.  The rest fall short, providing poor levels at best.
GP surgery review: the-baldock-surgery
Title: At last
Rating: 4 out of 5
Visited: November 2022
Seen by a Clinical Pharmacist for the first time in 3 years instead a
of a telephone call. Was able to discuss my medication which was reduced. This would never of happen on the previous phone calls, as all I was asked was do I feel ok. Thank you for making the change and letting us see people.
GP surgery review: the-baldock-surgery
Title: Used to be great now shocking
Rating: 1 out of 5
Visited: September 2022
This surgery used to be great but is now shocking. You aren't allowed to make an appointment without filling out an e-consult & it is virtually impossible to actually see a GP. Some things are too complex to be dealt with by a form. There should be some trust that if a patient says they need to see their GP then they actually need to see their GP and not have a pharmacist discuss you with a GP without any further reference to you & then make a decision which you are supposed to just accept without you be able to discuss the reasons with the GP. I appreciate that the surgery is busy but they seem to have forgotten that they are dealing with people and instead just treat patients as a problem / a statistic to be dealt with.
GP surgery review: the-baldock-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
I have been looked after really well by the surgery since I joined it a year ago even though it was the height of the pandemic.
GP surgery review: high-street-surgery
Title: Good practice but few suggestions
Rating: 3 out of 5
Visited: June 2023
Good practice but have a few suggestions
1. Online requests would be better if you could submit 24 hours rather than just between the time you are open.
2. Website needs updating so we know what doctors are at the practice or other health care professionals.
3. Waiting time for phones, I called the surgery to try get an appointment and was on hold for over an hour. I understand you’re short staffed but surgery there is a better way of getting staff on the phone to answer calls coming in. 
4. Online booking, can you make online booking available via the NHS App? This would stop phone calls to try surgery and would improve my experience and I’m sure other people would agree.
GP surgery review: high-street-surgery
Title: Poor service
Rating: 3 out of 5
Visited: March 2023
Phoned at 8 to get an appointment about something personal and was 3rd in the queue. Told the receptionist what my problem was and she then told me it was not urgent for today and to call back next week! Mental health is important and I should have been booked in to speak to a dr. Not good enough; sort out your appointment system….
GP surgery review: high-street-surgery
Title: Good so far
Rating: 5 out of 5
Visited: January 2023
Registered at this surgery due to my old one being impossible to get an appointment with and being unhelpful and so far so good! The team seem friendly and the e consultation service seems to be good!
GP surgery review: high-street-surgery
Title: Good practice
Rating: 5 out of 5
Visited: October 2022
The Econsult service is great at this GP. I got a response and followup checkups organised very quickly. Had to visit the GP a couple of times and both the Doctor and Nurse were very helpfull and restful. Did not feel like I was on a 10 minute timer with this GP. After using High street surgery for a few months I am happy I registered with them.
GP surgery review: high-street-surgery
Title: Very considerate
Rating: 5 out of 5
Visited: August 2022
I have been returning weekly for an ongoing problem & have found the Nurse & ladies on reception extremely helpful
GP surgery review: high-street-surgery
Title: Improved telephone service
Rating: 5 out of 5
Visited: August 2022
On two occasions this week I have phoned my High Street Surgery  Cheshunt ,and both times the new telephone service has been Great , no more long waits ,and in no time at all I was through to receptionist 
 and dealt with .Excellent service from everyone 







,
GP surgery review: high-street-surgery
Title: Better Procedures
Rating: 4 out of 5
Visited: May 2022
Over the covid-19 lockdown I didn't need to visit the GP often, but getting an appointment was a pain. As of recently, the online service is much more convenient but trying to get an appointment over the phone still takes long, but once I get through the staff are kind and professional.

I originally saw the nurse who eventually called a doctor to see me and I was very pleased with their attentiveness and the communication of my condition. I think they are in the midst of major IT changes since the refurbishments and will continue to experience high demand. 

I'm happy to find out that they even conduct smear tests at the clinic now and I no longer need to go to chase farm. Quite pleased with my visit.
GP surgery review: high-street-surgery
Title: Poor care
Rating: 1 out of 5
Visited: March 2022
Only able to get phone calls, even when clearly physically unwell and requiring clinical examination. Called this morning due to extreme pain, and nausea following respiratory infection (possibly pneumonia - but as no one saw her in person, who knows)  Call back 5 hours later, when my Mum had already been taken to hospital. Where she remains waiting to be assessed.
GP surgery review: high-street-surgery
Title: Exceeds expectations
Rating: 5 out of 5
Visited: January 2022
The whole practice is run professionally and with an attitude that I have not experienced regularly in the NHS. I have been treated as a human rather than a number. As someone with a medical need, rather than an inconvenience. I am very impressed.  The receptionists are friendly and patient. The GPs listen and explain things thoroughly.
GP surgery review: chigwell-medical-centre
Title: Ridiculous
Rating: 1 out of 5
Visited: January 2023
Been trying to get an appointment for over 3 days calling 8am on the dot and still being number 30 every single time ! This is ridiculous and doesn’t make sense
GP surgery review: chigwell-medical-centre
Title: Short telephone wait
Rating: 4 out of 5
Visited: December 2022
At 8am this morning I was caller No.34, by 8.20am my call was answered and telephone appointment booked, well done for the quick response time
GP surgery review: chigwell-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: October 2022
Very professional, always have time to talk and make you feel at ease, with no judgement. Prompt response. Best doctors I have ever had.
GP surgery review: chigwell-medical-centre
Title: Great practise always happy to help and our very obliging
Rating: 5 out of 5
Visited: August 2022
I have had fantastic help during my cancer journey where I was diagnosed at the centre with breast cancer,  and during my treatment the doctors were very caring and understanding, nothing was too much trouble they rang me on a regular basis and at the time they said they were going to they never once missed an ppointment or call and I've also had fantastic care every time I visited on a regular basis to check in. they also helped me with my return to work journey.
GP surgery review: chigwell-medical-centre
Title: Practice Website
Rating: 3 out of 5
Visited: July 2022
It's very disappointing that the website has hardly any information on it and everything seems to lead to a "404 error page" message.  why have a web page if it's not going to be set-up properly or maintained?  Van't even find out who the Practice doctors are......
GP surgery review: chigwell-medical-centre
Title: Disappointing  practice
Rating: 2 out of 5
Visited: June 2022
Sadly the practice has declined, not all but some of the reception  staff have no People skills whatsoever and do not realise respect is a two way street, they should all be versed in this when dealing with the public which in some cases involves very vulnerable  people....and they should all remember any phone calls from patients should always  remain private  and confidential  and should never be discussed amongst each other...I sincerely hope the practice listens  to the comments made by its patients and You all try and improve the situation...bring Chigwell medical centre  back to being a good practice...
GP surgery review: chigwell-medical-centre
Title: Reception Staff
Rating: 1 out of 5
Visited: June 2022
If I could give no stars I really would. I have just had a phone conversation with a receptionist, who first of all answered the phone whilst eating/chewing something in my ear, and then was very abrupt, when I tried to explain how long people have to wait on the phone lines to get through. I had called this morning and this afternoon. The receptionist said it was pointless giving her that information as she has no control over this (which I do understand) and as she had no appointments to give me she was going to end the call, she then terminated the call whilst I was still talking. I waited 37 minutes for someone to answer the phone and was not able to get an appointment.