janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: burnley-wood-medical-centre
Title: Very Professional  and Understanding Doctors and Staff
Rating: 5 out of 5
Visited: July 2022
Quick response to my problem and follow up after treatment always felt at ease when visiting the surgery
GP surgery review: colne-road-surgery
Title: Good practice
Rating: 4 out of 5
Visited: December 2023
Very kind  and understanding nurse.
Procedure was quick and painless. Only had to wait 5 minutes over my appointment time.
GP surgery review: colne-road-surgery
Title: Health checkup
Rating: 5 out of 5
Visited: December 2023
Good team work and profesionalisim. The treatment given was carefully carried out. I would like to thank your staff for their attentative care keep up the good work. Merry xmas.
GP surgery review: colne-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
What an improvement over the last 18 months. I know this practice still has a few teething problems, but the phone is answered promptly, I was given options of a phone call, video call or face to face. I met the manager today, who was nothing but lovely. It was great to be treated with a hello whilst she passed me in the waiting room and asked me how I was. 

Please keep it up ! 

From a happy customer
GP surgery review: colne-road-surgery
Title: Good practice
Rating: 3 out of 5
Visited: November 2023
Went for a blood test to check my cholesterol as I was put on a statin in August 2023 and was advised to have a blood test after 3 months of starting the medication. I was seen on time and dealt with very promptly and efficiently
GP surgery review: colne-road-surgery
Title: Wonderful Practice
Rating: 5 out of 5
Visited: November 2023
I was seen to as soon as possible and whe my call was answered, I received an apology for the delay in getting to me. Very polite and understanding of my needs.
GP surgery review: colne-road-surgery
Title: Well organiser appointment
Rating: 4 out of 5
Visited: November 2023
Review of my Asthma was carried out very efficiently.I was happy with the way it was carried out and it was good to have a student involved in the discussions.The discussions and tests carried out were done to a good level.
GP surgery review: colne-road-surgery
Title: Very slow
Rating: 3 out of 5
Visited: November 2023
Phone consultation first I wear earing aids.took 2 weeks for app.then main nurse same day to recommend bloodiest ecg x Ray for chest.when I was seen the service was thorough.
GP surgery review: colne-road-surgery
Title: Very satisfied
Rating: 5 out of 5
Visited: November 2023
Seen on time, doctor listened attentively, after examination explained the condition and prescribed medication needed.
GP surgery review: colne-road-surgery
Title: Good and caring staff
Rating: 5 out of 5
Visited: November 2023
Hepful from start to finish, had yearly health review and flu vacc in same appointment. Cant fault this place. Would send my friends here for good care.
GP surgery review: colne-road-surgery
Title: Good family practitioners
Rating: 5 out of 5
Visited: November 2023
All staff members are helpful,I appreciate reception staff have a difficult task.
Doctors and nursing staff are knowledgeable and efficient.
GP surgery review: parkside-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2023
I came to the surgery at eight this morning with a problem. The two ladies on reception were so kind and helpful and quickly reassured me. I have been a patient since 1971 and have always received excellent service and care even during the pandemic.
GP surgery review: parkside-surgery
Title: Difficulty in phone service
Rating: 3 out of 5
Visited: June 2023
Monday 19/6/23 8.30. I've been trying to get through to Parkside surgery since 8am to cancel a 9.40 appointment due to a positive covid test and the system just says try again after listening to a message lasting 60 seconds.Given that missed appointments are such a problem maybe an alternative system for cancelling appointments would be of some use to both patient and surgery
GP surgery review: parkside-surgery
Title: Telephone answering
Rating: 3 out of 5
Visited: May 2023
The new telephone system is not working for patients, I have been trying for days to make an appointment.  Calls either get cut off or spend my day not working to make an appointment.
GP surgery review: parkside-surgery
Title: Absolute shambles
Rating: 1 out of 5
Visited: May 2023
I suffer from severe COPD, Angina, Bronchitis, Ive been using my blue inhaler more than useful so needed another before my prescription was due.

The receptionist said she would put it as urgent and I would receive it today

A prescription was received today but it was only the water tablets my GP prescribed

Where is the blue inhaler, you know, the thing that helps me breath when my copd is bad

Where is the dity of care?
GP surgery review: parkside-surgery
Title: Rude and very unhelpful receptionist
Rating: 1 out of 5
Visited: April 2023
Being a person who suffers with multiple conditions.  I called today to report one of my prescriptions has run out early.  Albeit for the first time since I started using this.  

I then asked to speak to the pharmacist or someone that could sort out a prescription for 2 bottles which would cover this month and next month.  I would then order my prescription for the rest next week and I would miss off this medication as I would have enough.  

After a long chat with the lady on the phone who could not grasp what I was saying, all she kept saying was order it now or wait until next prescription date.  I then advised can't manage without and if I order mid month of prescription I would run out before next prescription and would be doing this all over again.  


I was then passed to the office manager who reiterated her staffs opinions and told me to do the same.  All I rang for was help as I have run out of medication and I received no help.  

The office manager then said since you've been on the phone for 15mins so I'm going to terminate your call.  She forgot to add the 30 minutes I was in the queue.  Before the office manager ended the call I then asked 1 question, "has your duty of care now ended with me" she replied "yes".  

At this point I was obviously wound up as no one was listening to me and my needs.  Parkside was once an amazing surgery where I felt they were listening to there patients but no more.  You have a duty of care to your patients and I for one am fully aware you do not care nor do you want to care.  

You are working on call centre stats not on candour nor care nor do offer any empathy and rapport just go away and get off the phone line.


I beg you to listen to the call before you respond.  All I wanted was help and got nothing in return but there opinions and yes I understand what they were trying say but they did not understand my point.  

I have run out of medication and can't stay awake without it.  

I suffer from
Multiple sclerosis
Addison's disease
Ostio arteritis
And countless other issues including side effects such as ;
Chronic fatigue from both Additions and multiple sclerosis.


What is duty of care ?

 Duty of Care is about individual wellbeing, welfare, compliance and good practice.


Kind regards
Brian Fenn
GP surgery review: parkside-surgery
Title: Poor procedures
Rating: 2 out of 5
Visited: March 2023
Spent a week waiting for a scan appointment, after receiving a text from the surgery saying if no appointment is made ring the surgery. Rang the surgery ,a 2 hour wait on hold, then told it was the hospital not them. Beyond hope.
GP surgery review: parkside-surgery
Title: Extremely rude receptionist
Rating: 1 out of 5
Visited: February 2023
Every month my terminally ill dads prescription is wrong, they keep sending him things that are not on his prescription and not sending things that are on his prescription, this is has been happening for 5 months, he rang yesterday to tell them they have missed his inhaler again which he needs but sent him 6 boxes of salbutamol nebs, which he doesn't need, when he told them the receptionist she was extremely rude and said "have you never made a mistake" to which he replied, yes I have made mistakes but not the same mistake every month!

This isn't the first time the receptionist was rude, last month when he complained about missing items, her response was "You're one of those are you"

Is this how you speak to someone with severe copd and several underlying illnesses
GP surgery review: parkside-surgery
Title: Receptionist was rude, insulting and patronising
Rating: 1 out of 5
Visited: January 2023
I suffer from severe COPD, Angina, Bronchitis, Trapped nerve in my back and Spondylosis of the spine, every month they get my prescription wrong, every month I have to ring and tell them they've got it wrong, when I complained the receptionist said, and I quote

"Oh, you're one of those"

I found this unbelievably rude, insulting and incredibly patronising! is it that difficult to get a prescription right!

I depend on you and this is how I'm spoken to

Absolutely disgraceful
GP surgery review: parkside-surgery
Title: Friendly doctors and receptionist
Rating: 5 out of 5
Visited: December 2022
Visited the practice on Wednesday for some X-ray results, results sent across very quickly and gave me the peace of mind I needed. The doctors are very knowledgeable. (Oxford road doctors included) . Would also like to thank the receptionist at Parkside for being so helpful and approachable. - excellent team work throughout the practice highly recommend these practices.
GP surgery review: parkside-surgery
Title: Telephone system is not fit for purpose
Rating: 1 out of 5
Visited: August 2022
Why is it that every time I ring Parkside I am unable to get to through on the phone until I've endured at least 15 minutes of retries? The doctors and nurses are very helpful but the telephone triaging/booking system is woefully inadequate. I don't normally write reviews, but feel that by ignoring the problem nothing will ever improve - but then again, I see that the same complaint has been raised year after year!! Surely, given the vast electronic methods of communication available these days there is a better method of getting through to someone, especially when all that's being requested is to make an appointment to speak to a doctor or request a repeat prescription. If the local barber can solve this booking problem why can't the GP surgery!?
GP surgery review: thursby-surgery
Title: What happened to this practice?
Rating: 2 out of 5
Visited: October 2023
Today I spent over an hour as "first in queue", my partner rang after the hour and was put through within five minutes while I was told for the sixty-somethingth time I was "first in queue".
Having read other reviews I know this is the way this practice treats its patients now...
This used to be a good practise, I know because I have been using it since birth, almost sixty years ago
GP surgery review: thursby-surgery
Title: Possibly the worst surgery in Burnley
Rating: 1 out of 5
Visited: July 2023
Unsure how Thursby Surgery has so many 5 star reviews as over the past 8 years i have found it to be one of the worst! Wait times on the phone is probably the worst thing about the surgery however when you do eventually get through the staff attitude and general inability to assist is awful. The surgery policies are ridiculous too. Appointments can only be booked for that day. If you require an appointment for another day you have to start ringing from 8.30am that day. As an example i took a morning off work to get an appointment booked. Waited over 40 minutes only to be told the appointments were all booked and to ring again after lunch. Same thing after lunch. No appointments available. Wasted a day off work just to get no further. Policy needs to change. Yes covid restrictions changed a lot but staff attitude and policy needs amending to cater for your patients.
GP surgery review: thursby-surgery
Title: good practce
Rating: 5 out of 5
Visited: May 2023
pleased with service both receptions and medical, got better since joining with daneshouse surgery, keep up the good work. brian
GP surgery review: thursby-surgery
Title: Life Long Patient
Rating: 5 out of 5
Visited: April 2023
I am 75 years of age and have been with this surgery all my life since birth. I have always had excellent service from receptionist, nurses and doctors. My partner transferred to Thursby approximately 12/15 months ago and she can’t believe how good they are compared to her previous experiences!!
GP surgery review: thursby-surgery
Title: Great Practice and Excellent Service
Rating: 5 out of 5
Visited: April 2023
Very much please with your service. 
Good people great Service.
I recommend to all please join this surgery if you live in burnley
GP surgery review: thursby-surgery
Title: Good practise
Rating: 5 out of 5
Visited: February 2023
The nurse was Very good after routine blood test she manage get in to see doctor about different problem without appointment as he had a space available
GP surgery review: thursby-surgery
Title: Caring practice
Rating: 5 out of 5
Visited: February 2023
All medical staff and the receptionists have been extremely helpful at all times. I would gladly recommend the surgery. Excellent experience
GP surgery review: thursby-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Doctors have been very quick to respond to my blood results and called me straight away to arrange follow ups and investigations.
GP surgery review: thursby-surgery
Title: Awful practice, badly run
Rating: 1 out of 5
Visited: January 2023
I tend to order my prescription well in advance as I know how slow this surgery is at handling them, ordered my prescription over a week ago and am still waiting for tablets, when told that I had run out and that I needed them urgently, was told by receptionist that they would hurry it and get it put through the following day and I would receive a text telling me that my prescription was at the pharmacy waiting for me. Waited nearly all day and when I rang up to check, receptionist said that it was still waiting to be signed. Only when told that I had run out and that I could be very ill and end up in hospital was something done. I would like to say this was a one off occasion but unfortunately I can’t as this has happened on numerous occasions and therefore I will be looking to change practices.
GP surgery review: thursby-surgery
Title: Horrendous these days
Rating: 1 out of 5
Visited: January 2023
Not happy that I have had an absence put against my name along with a threatening message saying I will be struck off. The absence was not in fact an absence as I did attend! Whilst I attended surgery I was late, I called the line to try advice of running late with a newborn and temporary lights round the corner from the practice. I was 10th in the queue meaning by the time I’d have gotten to the practice before the call was answered. To add this lateness of 5 minutes soon became 15 minutes due to the fact that the reception staff were too busy on the phones to see to the queue at the desk. At the point I was finally able to speak to reception I was told I has missed the appointment the nurses had gone to the other surgery for a meeting and I’d have to reschedule the appointment.(to add in the time I was at the surgery none of the nurses or GPs left the building therefore I suspect they had left before my appointment time, therefore there was no way my appointment would have gone ahead either way!) This was at the Daneshouse practice. The drs surgery has gone downhill horrendously since they merged with another practice. Difficult to even get an appointment by time you’re seen your health has probably deteriorated, you may as well go to the hospital to be seen, makes me worry for those who suffer severe health issues that are likely not going to be seen by their GP fortunately I don’t often require an appointment
GP surgery review: burnley-group-practice
Title: Great service
Rating: 4 out of 5
Visited: November 2023
I was seen by a very thorough, understanding doctor the same day that I rang the surgery. I received prompt and easy to understand feedback after tests.
GP surgery review: burnley-group-practice
Title: Absolutely useless.
Rating: 1 out of 5
Visited: September 2023
Impossible to get through to book an appointment. If you are lucky enough to get through they tell you to ring back at 8am.  People work!!! We can't spend hours on the phone waiting for someone to answer or "call back".  Or " try ringing on Friday when they have triage...." seriously what happened? The rest of the world is back to normal post covid.  Its time GP were!
GP surgery review: burnley-group-practice
Title: Unacceptable slow
Rating: 2 out of 5
Visited: July 2023
I think having to wait for nearly two weeks for a medical certificate, that last for three weeks is totally unsatisfactory.
GP surgery review: burnley-group-practice
Title: Terrible Practice
Rating: 1 out of 5
Visited: June 2023
Building doors have been broken for a long long time. Receptionist has not got a clue about how to contact a doctor. No doctors there.
GP surgery review: burnley-group-practice
Title: What a terrible service
Rating: 1 out of 5
Visited: June 2023
Trying to get through on the phone is virtually impossible.  I was told today the surgery couldn't answer!!  If you're ill what do you do?  Generally people don't get advance notice of an illness so need to consult a Doctor quickly.  Covid was used as a reason to screen patients but why is it still happening?  The whole service is a shambles but that is not a reflection on the practitioners nor the staff but a reflection of a totally understaffed and shambolic service which fails to recognise patients urgent needs.  I was told to go to the surgery (rather than phone) the other week at 8 am to get an appointment but what if I was too ill or couldn't access the surgery at early time?  Hardly a solution I would say.  Even when you do get through to the answerphone you are frequently caller 20+.
GP surgery review: burnley-group-practice
Title: Friendly receptionists
Rating: 5 out of 5
Visited: June 2023
This is just a quick line to let you know how happy I am with the service provided by your receptionists in Burnley Group Practice. 

I have spoken to them several times regarding prescriptions/appointments & they are always very pleasant, professional & caring & go the extra mile by ringing me back to check that I have received the information I asked for.

Thank you
GP surgery review: burnley-group-practice
Title: Receptionists need training in simple courtesy
Rating: 1 out of 5
Visited: May 2023
The way they speak to patients is disgusting. Sat on hold for over an hour to be dismissed and talked to like poo on their shoe. Attitude’s absolutely stink. 
People are calling - obviously vulnerable for one reason or another. They need to learn some manners and how to speak to vulnerable people.
GP surgery review: burnley-group-practice
Title: Not good
Rating: 1 out of 5
Visited: May 2023
Rang for a prescription for ear & chest infection to be told no appointments for a week. Went to 2 chemists who advised I needed a prescription urgently from my GP to start a course of antibiotics - but have not been successful in getting such. Asked to call back at 4pm on the day I finally got through, but they cannot be certain that my request will go through, so another day not feeling well at all & potentially no closer to getting the medication required: I was trying to prevent any further strain on the NHS by being proactive asking for a prescription.
GP surgery review: burnley-group-practice
Title: not fit for purpose
Rating: 1 out of 5
Visited: April 2023
after almost 55yrs on their books & 53yrs as a patient (not being a patient for the last 2yrs as unable to make contact) I have been forced to sign up with a different surgery. either the practice is massively understaffed or too many patients ( it most be both with the non-existent service) I would advice anyone not to register as a patient as this would only hinder the staff & reduce the service even further for any existing patients. I hope the surgery is successful in recruiting the staff that it needs to provide an acceptable service.
GP surgery review: burnley-group-practice
Title: Poor service
Rating: 1 out of 5
Visited: February 2023
Had some blood tests that showed low sodium levels. Got a text to inform me (not even a phone call) with no explanation of what to do about it.
Had more tests a week later (again via a brief uninformed text).
Still trying to figure out what is wrong with me and still no answers from my GP
Rang surgery only to be told to ring back at 8am and listen to the option.
No help from doctors yet 
It’s a disgrace and it’s time for the GPS to start working with people
GP surgery review: ightenhill-medical-centre
Title: Manager really helped my 88 year old mum
Rating: 5 out of 5
Visited: February 2023
The doctor had prescribed some antibiotics for my poorly mum as she had a chest infection. I live out of town and wasn't able to collect these for her.  Her usual pharmacy couldn't  deliver for 3 days so meant my mum would be without her medication. The manager of the practice kindly went out of her way to collect the medication and even dropped it off at home for her. Excellent service.
GP surgery review: ightenhill-medical-centre
Title: Wonderful service as always
Rating: 5 out of 5
Visited: January 2023
Just wanted to leave a review to share what wonderful service my mum receives from this practice. Mum had run out of her medication late on Friday evening and I telephoned the surgery to ask for help. The receptionist was so kind and helpful and asked the doctor if he could provide a quick prescription. Within 1 hour I had been to the surgery, picked up the prescription and was home with mums medication. Absolutely quality all round. Excellent care and support especially in such difficult times. Thankyou very much.
GP surgery review: ightenhill-medical-centre
Title: Good Experience
Rating: 5 out of 5
Visited: August 2022
Had a really good experience when I brought mum to see the GP. All the staff are really kind and helpful. Always pleasant and happy to help, especially the manager who always sorts any issues out for us. I highly recommend this surgery.
GP surgery review: padiham-group-practice
Title: Reception
Rating: 4 out of 5
Visited: January 2024
Just want to mention the excellent service I received yesterday from one particular reception staff member .she's long serving I can't mention her name .reassured me and gave me empathy which was comforting to me with my mums situation.
GP surgery review: padiham-group-practice
Title: A broken booking system.
Rating: 2 out of 5
Visited: January 2024
Been trying to make an appointment since last Wednesday, 3 January 2024. I have been reading the Google reviews and sadly must agree with the 1* comments regarding the administration services. Doctors have been great when you get to see them. I also find the stock response to poor reviews quite lazy. The Practice Manager should contact these patients, rather than inviting patients to contact them. 
I only need some prescribed medication for conjunctivitis so I can get back to work as the over the counter treatment hasn't worked. There's got to be a better system of filtering the appointment type, something like a triage system.