janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: ampthill-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: January 2023
Was seen as an urgent on the day patient by the practice nurse, he examined me thoroughly, explaining as he went along. He thought I needed to go to A&E but called a GP for a second opinion. He then cleaned and dressed my operation wound. 
I was very lucky as my scare had opened up and it would have been so much worse if I’d not seen him that day. 
Thank you to all the team.
GP surgery review: ampthill-practice
Title: Excellent
Rating: 5 out of 5
Visited: December 2022
Ampthill practice have provided me with excellent care for just over ten years now. The staff here are prompt, efficient and caring. The medical practitioners at Ampthill practice have been attentive and supportive in tending to my medical needs throughout the years and continue to do so, I'd highly recommend this practice.
GP surgery review: ampthill-practice
Title: Professional
Rating: 3 out of 5
Visited: November 2022
I found my experience professional but friendly. My questions were answered with knowledge or reference to web.
GP surgery review: ampthill-practice
Title: Still waiting to be registered
Rating: 1 out of 5
Visited: November 2022
Still waiting to be registered after a month. After 4 calls this week, it appears that the person in charge of registrations is away for 2 weeks and nothing is happening until then.
GP surgery review: brunswick-medical-centre-uhpc
Title: Poor service
Rating: 1 out of 5
Visited: October 2023
The surgery has contact me to arrange a health review and yet three attempts today to book an appointment have failed. Three times there has been no response to my phone call - the last time I was waiting 50 minutes before being cut off.
GP surgery review: brunswick-medical-centre-uhpc
Title: Completely Inaccessible
Rating: 1 out of 5
Visited: September 2023
Require you to use an app to make an appointment, but the app never has any appointments available. Have had health issues I've been trying to get medical attention for a chronic issue with my foot for 3 months and have not once been able to access a GP, avoid this practice if at all possible
GP surgery review: brunswick-medical-centre-uhpc
Title: Terrible admin section
Rating: 1 out of 5
Visited: June 2023
I went in on 31/5 to book my annual diabetic review. I had been contacted to do this. 
The lady at the desk, who asks everything twice, gave me a card with 5/6/23 at 15:00 as the time.
I arrived on 5/6 at 14:50. Usual book in and I was told to sit down. Then I was called back to the desk and asked who had made this appointment for me. I showed them the card. Much whispering and then I was told to sit down again. By 16:10 I had not been called so I went to the desk to enquire as to what was going on.
Turns out my appointment had not been made and I was put on in the hope that the nurse would be able to see me. Now 16:15 so unlikely.
Nobody decided it was good customer service to tell me this at the time and allow me into the decision process.
Having had issues with the admin team over many years, I now never book appointments unless they contact me.
GP surgery review: brunswick-medical-centre-uhpc
Title: Worse GP ever
Rating: 1 out of 5
Visited: May 2023
Worse GP I’ve ever been to. Phones are never answered, GP always “fully booked” and dismissive front desk. Extremely hard to book appointments. Made several calls at 9am but never get answered. Came to the practice at 9:45 and was told GPs are fully booked. Cannot get any appointments on the other days.
GP surgery review: brunswick-medical-centre-uhpc
Title: Clinician
Rating: 3 out of 5
Visited: May 2023
The clinician was unprofessional, rude and came across very irratated with my 5 year old son for playing with his toy car.

She wasn't letting me finish my sentence and kept huffing and rolling her both eyes.

She seemed angry with me for requesting a blood test for my son.

If she is having a bad day related with personal issues she needs to stay home and not take her frustration out on her patient or their family members.

I also went for some reassurance and to gather some more information regarding this virus however it seemed the clinician had no knowledge but what I got from her was she has no patience and she works with patients
GP surgery review: brunswick-medical-centre-uhpc
Title: Unprofessional reception staff; good doctors
Rating: 3 out of 5
Visited: April 2023
Reception staff can be terribly unprofessional. I just had one of them literally hang up on me after waiting 30 min in the queue. Unacceptable. Doctors, on the other hand, are diligent.
GP surgery review: brunswick-medical-centre-uhpc
Title: Example of how a GP surgery should not be
Rating: 1 out of 5
Visited: April 2023
Reception staff ignore you when you're standing at the reception desk. Don't forget to ask for a receipt if you leave a letter with the staff at reception its likely to get lost and they will have no record of it. They do not send auto/ receipt  of emails. If they think they may get in trouble for something they've done to  you, they definitely won't reply to your email.
They stopped my medication without authorisation from my consultant at Peckwater. When I told him about what they'd done  that same day  they text me to collect my prescription from the surgery. They harrass you constantly to have blood tests to tick the boxes. Yet when I had a fall and wanted to get checked out I wasn't allowed  to see a Doctor, I agreed to  an appointment next day with a nurse. But next day I was sent email to cancel the appt.  They are not fit for purpose ie patient care.
GP surgery review: brunswick-medical-centre-uhpc
Title: Excellent service received from this surgery
Rating: 5 out of 5
Visited: March 2023
I’ve been a patient of this practice for more than thirty years and have always received great care. In relation to an emergency appointment request this week I received an excellent response from the reception staff who were efficient and caring and arranged a same day appointment with GP who was as always professional, empathic and thorough in his assessment of my health concerns. He was patient , responsive, kind and understanding and he has never in any of my dealings with him made me feel rushed. He listens, is respectful and responsive and always treats me with dignity and respect. Thank you, I can not praise this practice enough. Definitely give him and this practice 5 stars.
GP surgery review: brunswick-medical-centre-uhpc
Title: Just awful
Rating: 1 out of 5
Visited: March 2023
It is practically impossible to get an appointment here. The surgery only offers on the day appointments, they won't or can't accommodate work hours and the reception will frequently leave you on hold for 25 plus minutes. I have trying to get an app for significant breathing issues and it has proved incredibly difficult.
GP surgery review: brunswick-medical-centre-uhpc
Title: Brunswick reception please answer the phone.
Rating: 1 out of 5
Visited: February 2023
2 weeks a go I receive the text from Brunswick medical for medication review.
I have called many time and nobody answer the phone.
I really need my medication please answer the phone
GP surgery review: camden-health-improvement-practice
Title: Great practice and great staff
Rating: 5 out of 5
Visited: January 2022
I was warmly greeted and had all the procedures fully explained. The staff were very friendly and went the extra mile not only to explain each step, but also to listen carefully to what I had to say. The exam was thorough and professional and I felt confident in their recommendations and treatment protocols. I have confidence in them and I cannot say that about many of the health related personnel I have met over the years.
GP surgery review: kings-cross-surgery
Title: Actively want to not help you
Rating: 1 out of 5
Visited: January 2024
Admin staff are usually rude and dismissive. They seem to want to get you off the list without you getting any support. One example is often being told that someone called, when they didn't, and that my appointment request is cancelled and I have to wait until the next day.
GP surgery review: kings-cross-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
I have been registered within this practice for a couple of years now and both clinical and admin staff have been always kind and approachable. The IQportal allows me to interact and navigate their services quite easily and they are delivered timely.
GP surgery review: kings-cross-surgery
Title: Dismissive staff
Rating: 1 out of 5
Visited: July 2023
Staff are dismissive and rude, including the receptionist and doctor. Cutting patients off while they are talking is incredibly unprofessional. It is not great to be talked down on while you are explaining your own health situation. The surgery's staff needs retraining.
GP surgery review: kings-cross-surgery
Title: Lovely people always very helpful and undertanding.
Rating: 4 out of 5
Visited: June 2023
Sometimes a long wait for phone to be answered. Face to face the doctors are very thorough -the repeat pescription service works well as the medication is with my pharmacy within onr to two days. 
We do have excellant hospitals to which we can be referred notably Moorfields for  Eyes and Ucl. Hospital which have unrivalled expertise.
There are diffiulties from time, mainly of co-ordination but these mostly occurr from underinvestment by the government.

This  system for reviws is at fault as it rejcts words in caps hence Ucl
GP surgery review: kings-cross-surgery
Title: Disappointing Admin, App not useful
Rating: 1 out of 5
Visited: April 2023
Sadly had a terrible experience with the surgery, sending incomplete and wrong blood test forms, no communication or follow ups on late referrals and app is useless as they never really enable online consultations. Even when they do, they are unreliable in callback timings.
GP surgery review: kings-cross-surgery
Title: Very good experience with GP and Nurse
Rating: 4 out of 5
Visited: March 2023
The Gp who looked after me was very thorough and explained things to me.The Nurse too was very professional and kind.The lady receptionist could have been more polite and kind.
GP surgery review: kings-cross-surgery
Title: No answer for a repeat prescription
Rating: 1 out of 5
Visited: March 2023
My and my partner have been contacting the GP for over a week now about a repeat medication for our two year old daughter. We are aware that the GP is always busy so we planned everytime (every single time we have this problem) and we are told it's send to out local pharmacy and it's actually not and we have to beg for the pharmacist to give us the medication for our little girl, or they just don't reply at all about it. This last time we have spent a week calling (every time we call we wait for at least 30 minutes) and when we eventually get an answer they tell us that they will talk to the GP and nothing happens. It's not like the doctor took the medicine off, we have it as a permanent prescription and still it is impossible for them to send it after we contact them (hopefully this would be automatic but we have to go through the trouble of contacting them every time and wasting so much energy and time sending emails and making calls for them to send the prescription).
GP surgery review: kings-cross-surgery
Title: Great admin team, lovely clinicians
Rating: 5 out of 5
Visited: February 2023
I had a very polite and efficient interaction with a lovely gentleman at reception on the phone today. The phone was answered promptly, he gave me some additional information and my appointment was rebooked in seconds. Great patient service!
I have been with this surgery for years (through 2 of their moves even) and they have always been very helpful.
GP surgery review: kings-cross-surgery
Title: Great service
Rating: 5 out of 5
Visited: December 2022
The young man on reception today took action on my problem immediately and resolved it very quickly, efficiently and professionally (unfortunately the rules for leaving reviews prevent me from naming him) I have always found the staff here to go the extra mile for their patients. It's a great practice!
GP surgery review: kings-cross-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: November 2022
I have always found all the staff to be very efficient and professional. All the Drs are great. The reception staff are helpful too.
GP surgery review: ridgmount-practice
Title: Very professional practice
Rating: 5 out of 5
Visited: August 2023
I have MS and have been with this Practice for many years, during which time I have been treated with the utmost professionalism, care and kindness.  If I have a problem with my MS, or wish to request a repeat prescription for my medicines the Doctor will always ring me back promptly, or see me in person if necessary.  All staff - receptionists, nurses and doctors are extremely nice.  I would thoroughly recommend this Practice.
GP surgery review: ridgmount-practice
Title: Very efficient practice
Rating: 5 out of 5
Visited: May 2023
When requesting a quarterly repeat prescription for statins it is always dealt with quickly and efficiently and sent to the pharmacist within a day.  Always get a reminder to have the yearly flu jab.  Receptionists, nurses and doctors are all very kind, considerate and caring.  Five out of five for me.
GP surgery review: ridgmount-practice
Title: Wonderful care
Rating: 5 out of 5
Visited: January 2023
I have been cared for and supported by my wonderful GP at Ridgmount Practice for over thirty years. I am also hugely grateful to other GPs in the Practice and to the receptionists, nurses and the entire Practice team for the exceptional time, trouble and care given me over the past few difficult years. I feel very privileged to continue to be in such safe, caring hands and cannot praise them all highly enough.
GP surgery review: ridgmount-practice
Title: Fantastic Practice, Exemplary Care
Rating: 5 out of 5
Visited: July 2022
The practice is exceptional in the manner in which it delivers care. The premises are lovely, modern and bright and the treatment rooms will arranged with modern equipment.
I have several conditions and all the staff here are excellent from the reception staff, to the nurses and the doctors. My conditions are alway dealt with efficiently and sympathetically and the staff really listen and work with you to find solutions and develop appropriate care plans.
I would not hesitate to recommend the practice to anyone.
Thanks for the great service.
GP surgery review: ridgmount-practice
Title: Awkward practise to deal with.
Rating: 1 out of 5
Visited: January 2022
Such an awkward practise to deal with. I joined in 2021 when I moved to London and I’m looking to change to a different survey as soon as I can. I have been on a rolling prescription of medication since 2018, but this surgery refuses to do this, and instead makes me call for a medication review every 1-2 months. This means I’m often delayed in getting my prescription due to being a busy student, and I have had long gaps in taking my medication. Due to the type I take this is not ideal and can quite severely affect me. 

I have also found my GP to be quite rude on occasion when speaking to her. 

Wouldn’t recommend and I’m changing to a different practise as soon as I can.
GP surgery review: somers-town-medical-centre
Title: Unprofessional practice
Rating: 2 out of 5
Visited: November 2023
I joined this practice due to its locality. 

Most interactions have been good however everytime I go there it's like a social gathering , with people loitering near the counter chatting casually to staff whilst they are booking patients in. 

This can feel quite intimidating at times and really diminishes the experience of the patient.

My last visit I saw a massive Palestinian flag behind the counter prominently facing anyone who uses the reception desk.

I personally feel their view of world events shouldn't be displayed in a practice that is for all people or all nations and all religions. 

I find it alarming that any flag is allowed to be so prominently displayed in a space that is suppose to be safe for all.
GP surgery review: somers-town-medical-centre
Title: Disappointed
Rating: 1 out of 5
Visited: July 2023
There is always someone by the desk that holds othe parents register for their application.
First time a lady was holding talking for 45 minutes when I had to ask to be seen and others while this lady carries on.
Second time another lady holding usthe same I asked to ne seen while she carried on for the entire time I waited to see a GP 30 minutes without any luck so I left the surgery.
I am sorry to say this surgery is like a cattle market.
GP surgery review: somers-town-medical-centre
Title: Very helpful
Rating: 5 out of 5
Visited: June 2023
The staff were extremely friendly, helpful and patient with me and went out of their way to help me, which I appreciate so much. The doctors are very lovely too!
GP surgery review: somers-town-medical-centre
Title: Poor service and wasteful of NHS resources
Rating: 1 out of 5
Visited: April 2023
I have an infant with health issues and have been let down by this practice time and time again. Reception staff are not competent and unhelpful. Appointments are often rushed and doctors can only deal with one health issue at a time which is does not offer comprehensive good care. Doctors have requested wrong tests and wasted NHS resources as well as patient time. When I call the practice, I often wait for 30 minutes only to be hung up on when connected several times in a row so this is intentional and unacceptable for patients who rely on this service. This practice is  unreliable and unprofessional and puts health at risk.
GP surgery review: somers-town-medical-centre
Title: Brilliant Practice
Rating: 5 out of 5
Visited: January 2023
I do find it hard to get through to the practice by phone, but as I only live a few minutes away I can call in, find the receptionists polite  and helpful, Doctors are understanding and found my questions were answered and everything was explained in great detail
GP surgery review: somers-town-medical-centre
Title: Very poor service and disinformation given.
Rating: 1 out of 5
Visited: January 2023
Would not allow Physical appointment told to call back at 1.30pm to make appointment to see GP ,then told will call back with appointment time this did not. Dr iq then pharmacist called told can't tell by photo explained I was expecting appointment non available only over phone. Then told to go to walk clinic as they could not help and the GP would say the same. All this without examination to diagnose, in professional non service.
GP surgery review: somers-town-medical-centre
Title: Poorly organised systems, slow referrals
Rating: 1 out of 5
Visited: February 2022
This practice routinely fails to follow up with calls and needs; I know that if I want to get an acceptable standard of care, I need to aggressively follow up with them. I do not trust this practice to meet my medical needs without me needing to do a significant amount of work and spend a significant amount of time on the phone with them.

For example, I have been seeking a referral, so had a phone consultation in the third week of February 2022. The referral was sent to another centre which took a month to process it and send the requirements back; this is outside the practice's control. However, it took until I called them to follow up for them to do anything with this information, so the referral was sitting with the practice for 3 full weeks before anything moved forwards, and it was only because I called them that it moved forwards at all. I had to have a test before the referral, so went and had the test, only to have an additional silence from the practice. When I called to follow up on two separate occasions, I was told the results hadn't been sent to them, but when I contacted the testing provider, I was told that the results had in fact been emailed to them exactly 3 weeks earlier.

This would all be easier to deal with if they were better at getting in contact. They aggressively push an app called Dr iQ to get in touch with them, but if they send you a message or follow up within the app, you cannot reply to messages and instead need to email them back, a fact I didn't learn until I went into the practice and asked the receptionists in person. On top of this, I have more than once been told by the app that a prescription has been processed, when my local pharmacists then confirm that it has not.

When I do call, I regularly have to spend 15 minutes waiting to speak to someone. If I don't call, I cannot guarantee a response will come, and if it does come I cannot guarantee that it will be the truth.
GP surgery review: swiss-cottage-surgery
Title: Fantastic Surgery
Rating: 5 out of 5
Visited: December 2023
If all surgeries were like this one there would never be any complaints about the NHS. The doctors and all the receptionists are excellent and always happy to help. I am generally able to get an appointment within a day or two and always leave feeling reassured and better than when I arrived.
I would be
GP surgery review: swiss-cottage-surgery
Title: Great practice, process & doctors
Rating: 5 out of 5
Visited: September 2023
I've been at the surgery for 8 years now and I'm impressed on how efficient and good quality it is. 
From filling in a form online to seing the doctor in 2h is impressive to be honest. The doctors are well mannered and very knowleagable. 
I keep being impressed along the years and happy to be with the surgery! I highly recommend it.
GP surgery review: swiss-cottage-surgery
Title: Outstanding service
Rating: 5 out of 5
Visited: August 2023
Brilliant service, requested a blood test due to concerns with family health - received a response by text within 30min and was able to get my blood tests later that day. Absolutely excellent. Always a lovely team and excellent support.
GP surgery review: swiss-cottage-surgery
Title: Great Surgery
Rating: 5 out of 5
Visited: June 2023
The Doctors at this surgery  are great & go above & beyond to assist,They are sympathectic & compassionate & listen in depth to any problem you may have
The Reception staff are both polite & courteous
GP surgery review: swiss-cottage-surgery
Title: Wrong name
Rating: 2 out of 5
Visited: January 2023
I have brought this up with the surgery before... they call me by the wrong middle name. No one seems to care. There is no procedure to correct this. It makes one feel like a machine. Where are the humans? What is the procedure to do this as the humans that are around don't know how to change this.
GP surgery review: swiss-cottage-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2022
I would like to commend the practice and especially Dr.C on their attentive and warm professional conduct. I came in to discuss a sensitive matter and was made to feel safe and heard. My health concern was dealt with in a dignified and reassuring manner and I'm so grateful for the expert treatment and advice offered to me. Thank you once again!