janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: leicester-tce-healthcare-ctr
Title: Very bad practice and arrogant receptionists
Rating: 1 out of 5
Visited: October 2022
Had bizzare experience with this practice, it is impossible to book an appointment with them, they just don't accept seeing you. I have tried to book an appointment for several years and never had one. They only do "same day appointments" since covid, and don't book in advance. And apparently my condition is not serious enough for a same day appointment so it's impossible to see a GP. I had to go private to get treatment as I was feeling very poorly (diagnosed with secondary hypogonadism), spent thousands of pounds. Private doctor that examined me and prescribed medicine tried contacting my surgery to arrange once-twice per year blood tests, GP surgery hung up on him several times. He wrote a letter which was obviously ignored too. I am trying for about a year to get a GP appointment to discuss the outcome of my private doctors visit and further treatment and it's impossible to book an appointment, receptionists just say no and hang up.

I now have ear infection for almost 2 months that does not go away, I am trying to get an appointment and they wont book me in either, they are saying that since I do not have fever it is not urgent enough, told me to speak to Livi Dr multiple times, I spoke to Livi GP twice, both times was told to book a physical exam, Livi GP assured that they leave notes for my GP practice to see, called up to book a GP visit, receptionists keep saying its not urgent enough???

Absolutely bizzare
GP surgery review: leicester-tce-healthcare-ctr
Title: Amazing surgery
Rating: 5 out of 5
Visited: July 2022
I have been a patient at this surgery for over 20 years, and they have always been fantastic. They treated my son through childhood & also my partner who had COPD, as well as myself with depression. All the staff I have come into contact with, the receptionists, Doctors, nurses, have always been very kind, friendly, compassionate & helpful.
Many people complain about the frustration of contacting surgeries & seeing the Dr but long as you follow their procedures of filling in the online triage form for a same day appointment, you always will either get a call or be seen by the Dr if it is urgent.
I can't say I have ever felt frustrated with this surgery, you just have to be patient & realise they are trying to do their best under difficult circumstances. Yes, you may be number 12 or more in the queue, but surely that tells you that you're not the only ill person in the world, and surely these lovely people are rushed off their feet trying to keep up & give everyone the care they have promised, so lets show them some compassion & understanding for a change.
Thank you to all the staff at Leicester Terrace, you are very much appreciated & you're all awesome!
GP surgery review: leicester-tce-healthcare-ctr
Title: Worse practice
Rating: 1 out of 5
Visited: July 2022
I have been at this gp for years now and the gp gets worse and worse as the years ago by. I had a miscarriage on the 7th July 2022 and the way they handled it was absolutely terrible. I kept ringing and ringing to get help as this was my first pregnancy and all the told me to do is ring back a couple days later if the pain and bleeding doesn’t stop. I rang a couple days after and some days they didn’t answer or somedays they told me that they’re not taking any more appointments. Never felt so mistreated! In the end I had to go a&e as the pain got worse and still had no help from this gp!
GP surgery review: dr-spencer-&-partners
Title: Poor service
Rating: 1 out of 5
Visited: June 2023
Impossible to get a appointment to see a doctor. Second day in the row rung from 8am and was unable to get an appointment.
GP surgery review: dr-spencer-&-partners
Title: Needs huge improvement to booking process
Rating: 1 out of 5
Visited: March 2023
The only way to get an appointment is to stand in a queue at 50 mins outside the surgery. If you telephone all appointments are gone. You could be on hold for hours or get cut off. You can’t book on line, you can message non urgent problems for a call back. You can’t pre book. Apparently due to covid you can’t book on line anymore….. sorry what??!!!
GP surgery review: dr-spencer-&-partners
Title: Nurse practitioner was great.
Rating: 4 out of 5
Visited: December 2022
Pleasant receptionist, only a short wait with display board telling me when the nurse practitioner was ready to see me and where to go. She knew exactly who I was and why I'd come. She helped sort my problem and was so warm and friendly,I felt very blessed.
GP surgery review: dr-spencer-&-partners
Title: Doctors are great
Rating: 4 out of 5
Visited: December 2022
Can’t get an appointment for love or money, but when they contact you, your appointment is within a few days and the doctors are brilliant. I saw Dr McGrath and he was terrific.
GP surgery review: dr-spencer-&-partners
Title: Very helpful
Rating: 5 out of 5
Visited: November 2022
9 / 10 times i can get an appoinment if i call at 8am or go to the surgery as it opens and the call back service is much better than waiting on the phone. i have had no issues with the quality of care i have recieved from the GPs or the nurses and i visit a fair amount - got a toddler
GP surgery review: dr-spencer-&-partners
Title: Had to queue
Rating: 4 out of 5
Visited: November 2022
Pity I had to queue at 715 in the morning because apart from that everything was very good got an appointment that afternoon and every one very nice and friendly
GP surgery review: dr-spencer-&-partners
Title: Very caring practice
Rating: 5 out of 5
Visited: November 2022
Visited the nurse practitioner, she was very kind in her manner and very thorough in her medical check of me. She was reassuring to me as I have mental health problems.
GP surgery review: dr-spencer-&-partners
Title: Taking new patients!
Rating: 5 out of 5
Visited: November 2022
I have been a patient at Burton Latimer Medical Centre for 17 years Firstly just want to say the Doctors, Clinical Practitioners, Nurses and supporting staff at Burton are all fantastic. However, it has become increasingly difficult and frustrating to get an appointment. 

Last week I needed an appointment for a problem I had been trying to treat myself for a couple of weeks. I sought advice from my local pharmacist but it became clear that I needed to see a doctor. I called last Thursday at 8am. Over 30 people in the telephone queue + patients standing in a queue outside the surgery (Receptionist informed me). Call was answered at 8.55am. No appointments left.  Same happened on Friday. I struggled on over the weekend in a lot of pain and eventually I was offered a telephone appointment on the Monday which resulted in a prescription of antibiotics. 

 Your website says "currently taking new patients" 

My question is: 

How many more patients are you going to take on when you haven't got enough doctors/nurse practitioners to deal with the patients you already have? 

The numbers are only going to increase as new housing estates are built in the area increasing the numbers by thousands! What is your plan to tackle this problem in the future?
GP surgery review: dr-spencer-&-partners
Title: Great care
Rating: 5 out of 5
Visited: November 2022
Staff always helpful and friendly, great care as always. Not always easy to get an appointment but patience with the system of booking an appt is a must.
GP surgery review: dr-spencer-&-partners
Title: Very Caring
Rating: 4 out of 5
Visited: November 2022
I've been having a number of issues recently and I was worried on the day of the visit I would be told it was nothing serious. To my glad surprise it was taken as seriously as I felt it was and steps put in place to try and find the cause. 
This is still on going but it is nice to be treated seriously and not as a problem. 

I'm sure with the help of the nurse Practitioner who saw me on the day I will finally be able to get to the bottom of my issue. 

They were a very pleasant individual with a caring nature and cheerful attitude despite the tremendous pressure I'm sure they were under and have been for many years now. 

I can't rate them highly enough or the reception staff who were polite and apologetic for delays (even when they had alot of things to deal with at once!). 

It's nice to have a surgery that cares very much for it's patients.
GP surgery review: dryland-medical-centre
Title: Bad service
Rating: 1 out of 5
Visited: December 2023
My wife called the practice regarding our daughter vaccination and the receptionist advised her that we will receive a phone consultation  the next day , but we didn’t receive any . 
My wife called them and they told her that it was a face to face consultation and she has missed the appointment.
We have booked another appointment but unfortunately we couldn’t attend due to specific circumstances and we have them a call a day before to cancel this appointment and to book another one . 
We received a call from one of the nurses and she told my wife it is the 2nd time to cancel and started to threaten my wife that she will report her and that our circumstances are not excuse to her not to come .
GP surgery review: dryland-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: November 2022
Hi I called to make an appointment today with my surgery of 54 years, I was offered 9th November but explained I was struggling with MSK pain. I was then asked to call again at 11.30 which I did - o was offered a phone call, I asked if possible for face to face which was available also. Great service. I work for the NHS and have to say whilst dealing with many GP surgery’s Drylnd is one of the very best.
GP surgery review: dryland-medical-centre
Title: very poor the reception staff are rude to patients
Rating: 1 out of 5
Visited: May 2022
i was dissatisfied as they force you to wear a mask which is no longer mandatory and some patients can not wear them due to health grounds they lack in customer services and they need to go on a course to teach them better manners
GP surgery review: dr-abbas
Title: Very Helpful
Rating: 4 out of 5
Visited: November 2023
A few weeks ago we needed to book vaccinations for going abroad at short notice. Reception handled this very efficiently for us and the whole process was simple and timely.  Thank you.
Today I needed medical help and was concerned to find I have to book appointments on line. I spoke with reception who were very helpful and patient. Thank you very much. They did eventually book my appointment for me as no website for Favell Plus practice came up on my computer.  There are multiple versions of Weston Favell practice, but not ours. Please can the technical people look into this as Favell Plus surgery needs to come up when we type that in.  We're too old to fathom this out if it does not work. Thank you.
GP surgery review: dr-abbas
Title: Not a Great Practice
Rating: 2 out of 5
Visited: June 2023
When you finally get through, it depends on if you get a comptetent receptionist, if their attitude will stink or not due to bad practices, 'Their own fellow staff cause for themselves', then they talk down to you like it's your fault, again not all receptionists but some need serious re-training or just even training *period* in dealing with the public & how to do the job to begin with 'maybe', then maybe the phones wouldn't have such long queue's, like when it takes 2 calls just to arrange a simple callback (actually 3 to begin with but I hung up at "There are now14 in the queue", for something they could've apparently done 1st time around (a simple callback),insread I get harsh, rushed language to when I ask the simple question on why this simple process couldn't have been done during the first call, all because the receptionist *doesn't know* as *it should've been* & they wonder why people are upset after waiting 20mins through 11 calls in front, again after 3 previous attempts over 2 days!!?
GP surgery review: dr-abbas
Title: Worst team receptionist and no appointments available
Rating: 3 out of 5
Visited: March 2023
The wort receptionists ever I try to get an appointment phone call to speak to doctor for my mum just to get his accept for a medication and I can’t find any appointments avaible for a week and half , the phone is busy from 08:00 until 9:30 and when you get the call you wait another 30 min to get in touch they said we not have appointments available call tomorrow and so on . Some of the doctors they don’t give a review on the patient .
GP surgery review: dr-abbas
Title: <0.5% chance of telephone access
Rating: 2 out of 5
Visited: February 2023
Telephoned the one number available more than 200 times in 3 days and got through to reception just once.

Rest of time goes straight to busy or returns BT message (to the same number) “The number you have called has not been recognised …” and sometimes the line ringing and/or being placed in a queue before being disconnected.

The reason given is “high volume of calls”. The surgery still accepts new patients (increasing revenue?) but the standard of telephone access constantly diminishes.

Clinical performance: faultless.
Receptionist performance: ditto
Telephone access: bordering on useless
GP surgery review: dr-abbas
Title: The worst reception team in history!
Rating: 1 out of 5
Visited: January 2023
You can never make an appointment with this surgery. The phones Are Always BusY! I tried calling from 8am when they recommend to get an appointment and I just couldn’t get through until 4pm. It’s just horrible. One day my husband started calling them from the house, took 5 mins to drive with no answer to reach the surgery reception and 3 people were sitting there not even answering the call my husband was making. Absolute nonsense! The nurses and doctors are very nice once you get an appointment but good luck if you can!
GP surgery review: dr-abbas
Title: Great team & practice
Rating: 5 out of 5
Visited: January 2023
Been with this surgery for over ten years and about time I left a review.
Receptionists have always been very helpful & welcoming.
Doctors & Nurses always a warm welcome when entering the room and pleasingly they care.
GP surgery review: dr-abbas
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
I have been with this surgery a few years and wanted to say how great I think it is. So much better than my previous surgery. 
 
I am not someone who visited the Dr’s often, but just recently I have been in to see the GP about 2 big things going on in my life.  They have been absolutely amazing in regards to trying every option for me.  Quite often I feel you are fobbed off, being told there is nothing else they can do, but not this surgery.  They keep trying every avenue and pushing where they can and not giving up for me.   I have also dealt with the medical secretary, who has been amazing too, doing everything she can to help. She is always at the end of the phone whenever I have questions.  I wouldn’t be where I am today without their care and passion.  

I know they say they are only doing their job, but I believe there is a difference between doing your job, and doing it well with caring, understanding and empathy. 

Thank you Favell Plus, keep up the good work.
GP surgery review: dr-abbas
Title: Highly caring, professional and attentive practice.
Rating: 5 out of 5
Visited: June 2022
I have been registered here for a number of years but began to intermittently need more support over the past 6mths for the first time.

I have found both the GP and Practice Nurse to be thorough in the way they explore the issues I described. They have sensitively challenged and explained the implications of some of the alternative/ holistic approaches I have been interested in and enabled me to make my own, better-informed decisions. 

I appreciated the range of referrals made with NGH to fully examine my health needs, scan/ test results were always followed up with me by phone in a timely manner. I have been asked to attend in person only when necessary; I have found this approach a better use of my time rather than always coming in person as was traditionally the case.

The GPs have been willing to book follow-up appointments directly with me when necessary, rather than asking me to go back to reception - from a customer service point of view, I have valued this significantly.

Sometimes, I have still found it difficult to get through to the main reception by phone - sometimes on hold for well over 5mins. Occasionally, the phone line eventually cuts out which can be annoying, especially if you have been waiting for a long time. My preference would be for a slightly more soothing hold music, but I respect this might be a fixed setting. 

Once through, the receptionists are okay and do try to be as helpful as possible. I haven't really spoken to them in person as I only use the electronic check in if I attend the practice.

I have chosen to upload a review mainly to express how unexpectedly surprised I was with the great service I have had from the clinical staff because I tend to hold a negative view of GP practices in general which, in my previous experiences, can be rife with locum/ constantly changing staff - this is absolutely not the case here. I have received good care from them and feel lucky to be registered here.
GP surgery review: dr-abbas
Title: never called back
Rating: 1 out of 5
Visited: February 2022
my 14 year old had blood test results come back abnormal got a phone call on the friday from the surgery telling me this and that i need to call back monday (why could it not been sorted then). called back monday to get told the doctor will call you at 5pm so waited in never called so still dont know why test results are abnormal hopefully nothing to bad but as a parent it is very worring.
GP surgery review: dr-abbas
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
I am very surprised to read the negative feedback! We have been with this practice for almost 15 years and always received excellent care!Doctors and reception staff they have all been extremely amazing during this terrible pandemic too and there care has been exemplary!
Highly recommend Thank you all!!!
GP surgery review: maple-access-partnership-llp
Title: A perfect experience
Rating: 5 out of 5
Visited: April 2023
From making appointment, to the subsequent receptionists, having bloods taken, examination by the doctor and security guards, I can say it was perfect in every way.
A very nice environment. 
The doctor was so nice and thorough and reassuring. 
The phlebotomist listened to my preference of where to take blood from which although slightly unorthodox gave blood first time and so saved me pain.
Professional and warm at every point of my visit including making appointments by telephone. 
Thank you.
GP surgery review: maple-access-partnership-llp
Title: Receptionists
Rating: 1 out of 5
Visited: January 2023
A nightmare in one word, staff poorly trained, with no respect to people's dignity. Receptionist on the power trip. Forcing people to tell them what's wrong even if its to privat to say and don't understand that some people may not feel comfortable to tell them if that's the new norm for this practices I'm out. Unfortunately I did not see my doctor because of the receptionist team say must tell them what is going on and without an explanation they won't book my appointment. From when they have a right to decide if I wanna disclosure or not ?
GP surgery review: maple-access-partnership-llp
Title: Cannot provide healthcare for its patients
Rating: 1 out of 5
Visited: January 2023
They take on patients with complex needs although they are not a complex care service, their mental health nurse is always off sick, or on annual leave. Admin are rude, obnoxious and speak over you basic respect is not given to patients by staff in this GP surgery, back in 2022 I attended for the one and only physical appointment I’ve been able to obtain in over a year of being their patient, there was no hand sanitiser available in the waiting area, GP room, or hand soap in the bathrooms. 
I need access to mental health services but have gone without this for over a year because I’m stuck with this appalling servcie.
GP surgery review: maple-access-partnership-llp
Title: Very helpful staff
Rating: 4 out of 5
Visited: July 2022
I called the surgery with issues from an operation the previous day.
The surgery saw me immediately and applied a new dressing to my wound and gave me instructions as what to do if the issues continued.
Staff were friendly and professional in all aspects of dealing with my issues.
GP surgery review: maple-access-partnership-llp
Title: Excellent
Rating: 5 out of 5
Visited: May 2022
Unfailingly helpful, kind and on the ball. 
Everyone works hard to give the very best care to patients.
The best GP surgery I’ve ever used. Thankyou.
GP surgery review: the-mounts-medical-centre
Title: Call with Reception
Rating: 1 out of 5
Visited: November 2023
Called mounts medical centre to discuss when I could speak/see a doctor to discuss my illness. Lady on reception was unhelpful and had a very bad attitude, did not want to help at all, and slammed phone down to hang up on me. Throughout the interaction Inwas calm and respectful.
GP surgery review: the-mounts-medical-centre
Title: Ok practice
Rating: 3 out of 5
Visited: May 2023
This practice is ok when you can finally get in and then when get seen told I can have tablets that will be ready later that day when to collect next day which nursery hadn't gone and spent 40 mins trying to see why my meds weren't ready on the day of my appointment very disappointed
GP surgery review: the-mounts-medical-centre
Title: Telephone consultations
Rating: 1 out of 5
Visited: May 2023
Just found out the doctors are at home when running telephone consultations.
They cannot even be bothered to come into the surgery, let alone see a patient face to face.
This surgery is not fit for purpose.
GP surgery review: the-mounts-medical-centre
Title: Very poor
Rating: 1 out of 5
Visited: April 2023
Far too long to answer calls for appointments (28 minutes). Went into surgery as no callback, to be asked for my 'personal' symptoms in front of a room full of strangers although no appointments today anyway & I need to ring at 8am tomorrow to go through it all again - pointless & embarrassing exercise. The receptionist did all this whilst eating. Obviously, their patients are not important enough to be treated with respect & in a professional manner. I will be looking to change GP surgeries.
GP surgery review: the-mounts-medical-centre
Title: Receptionist
Rating: 4 out of 5
Visited: December 2022
Spoke to reception staff very friendly and helpful
Did not get appointment on the day routine appointment offered was grateful 
Staff Under pressure amazing job the reception girls do
GP surgery review: the-mounts-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: November 2022
Day 1
Eventually got through.
No telephone consultations available that day. Have I tried Livi or Accident & Emergency? Or I can call tomorrow to make an appointment. 

Day 2
Got through after a number of attempts.
Cannot give me an appointment as I can only see my doctor, but the receptionist has no idea where he is. Why don't I try physiotherapy? If the issue becomes worse go to Accident & Emergency. Or call back tomorrow to make an appointment.

Day 3
First call was engaged.
Then received an SMS saying only call if it is an emergency.
I called as I want some answers.
Receptionist answers with 'Emergency line, is this an emergency?'. I explain the situation. She goes away to speak to a clinician, who says try Accident & Emergency to get checked out.
Accident & Emergency is for accidents and emergencies. This was neither.  I needed 10 minutes to speak to a doctor.
Mounts Medical Centre are doing everything to not see patients.
For this one issue they have tried to palm me off to Accident & Emergency, Livi, and physiotherapy (which would just be a phone call and an email with some exercises).