janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: woodhouse-hill-surgery
Title: Awful practice,
Rating: 1 out of 5
Visited: January 2023
The practice has lost several letters (posted out by NHS gastroenterology team) and conveniently ‘lost’ the emails that have followed up afterwards. Lack of communication and transparency, refusal to refer me for further treatment (as advised by the gastroenterology team). 
Avoid at all costs joining this practice.
GP surgery review: woodhouse-hill-surgery
Title: Doing your best
Rating: 2 out of 5
Visited: December 2022
Unable to get doctors appointment either by phone or on the website plus being treated as a number rather than in a personal manner
GP surgery review: woodhouse-hill-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
Myself and my 2 children have been patients at woodhouse hill surgery for around 6 years. They have always provided the highest level of care, treatment and professionalism.
GP surgery review: woodhouse-hill-surgery
Title: Amazing GPs at Woodhouse Hill Practice
Rating: 5 out of 5
Visited: December 2022
Every surgery has different processes and it can take some time and patience to accustom oneself to a new surgery and it's operations. 

I have historical and existing complex health needs and moved to this surgery in 2021.

Over time It has helped having a named reception staff member I can communicate with during more vulnerable states. 

Most significant for me is once I am in the GP room, at this surgery, I am seen, heard and cared for as a patient and treated as an adult. 
  
I have an allocated GP now at this surgery and I am so grateful to be one of his patients. His manner, care, listening ear, actions and support are giving me hope, strength and courage in my health journey. 

Having a GP I can trust and be guided by to make informed, and mutually discussed and agreed, choices with is so valuable and essential to me. 

Thank you for supporting me in the many ways you have.
GP surgery review: woodhouse-hill-surgery
Title: Good practice
Rating: 3 out of 5
Visited: November 2022
Went for my health check / M O T and i passed the nurse gave me my certificate had to use a booking in system to let them know i was there quick n simple all good
GP surgery review: woodhouse-hill-surgery
Title: Very helpful
Rating: 4 out of 5
Visited: November 2022
The receptionists were very helpful and did their best to meet my needs. The professionals health staff were also understanding and listened to my concerns
GP surgery review: woodhouse-hill-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
The staff are amazing, they put your needs first and listen to what you have to say. There patient care is amazing.
GP surgery review: woodhouse-hill-surgery
Title: Good practice
Rating: 4 out of 5
Visited: November 2022
IStaff very helpful renewing medication is done quickly no problems I have had updates over the phone asthma checks over the phone and a very good nurse did a blood test without any problems
GP surgery review: ireland-wood-surgery
Title: Caring and well organised practice
Rating: 5 out of 5
Visited: May 2022
I had to contact the surgery urgently recently.  I was listened to carefully and sympathetically by the reception staff and received a call back from one of the doctors within the hour.  I saw the doctor later that morning and was referred to St James’.   An appointment came through within the two weeks promised.
I cannot speak too highly of the care and consideration my husband and I receive and would like to emphasise what a well organised, efficient and caring practice it is
They need plenty of support as we are very lucky to have them
GP surgery review: ireland-wood-surgery
Title: Extremely poor service
Rating: 1 out of 5
Visited: April 2022
Receptionists rude and always directing me to see pharmacists . Practically impossible to see a GP , "due to covid " how is that possible,  they didn't help me in any way when I caught covid , the only advice I got was : if symptoms get worse call emergencies ! Still waiting to see a physiotherapy.  Recently relied on walk in centre instead of my GP for a severe sciatica . A real let down this surgery ! I wish I knew what the GPs are getting up to every day , I doubt it is serving the community!
GP surgery review: nova-scotia-medical-cntr
Title: Top Practice
Rating: 5 out of 5
Visited: June 2022
I had to call surgery due to a mistake on my part I had not read a text correctly and it meant I was going to be late, the receptionist  was friendly and calm not like me, but she spoke to the doctor and they put my appointment back thirty minutes.
So an appointment which was important to me took place with no big problem thanks to there help, and this is why I would no change this practice.
GP surgery review: nova-scotia-medical-cntr
Title: Logistical Nightmare
Rating: 2 out of 5
Visited: March 2022
Trying to get anything arranged at the clinic is impossible. Contact via any method other than phone gives short replies that often ignore the queries entirely. Past that, responses are polarised - sometimes incredible service & friendly staff, sometimes dismissive staff who seem intent on getting you out as quickly as possible (with as little help as possible).
GP surgery review: leeds-student-medical-practice
Title: Extremely rude receptionists and no technology.
Rating: 1 out of 5
Visited: April 2022
I called the practise in the morning whilst quite ill to ask for a doctor to call me regarding concerns I had that the illness and previous illnesses may have been caused by some underlying condition.

I waited 45 minutes in a queue to speak to a receptionist only for them to answer 'what do you want' the second I picked up. I was rather taken aback and replied that I would like to speak to a doctor. I heard a sigh and a 'what about'. I began to explain that 'I am currently ill and...' and I heard the receptionist make an angry noise and the line disconnected.

If you are a student like myself this practise is the only way for you to receive and sort of medical treatment short of going to a and e for every single issue. For the receptionist to be so rude and dismissive and not even hear out the concern which I may add is not their place to do. They are there to pass on the messages to the doctors. This should really be looked into.
GP surgery review: leeds-student-medical-practice
Title: Feel disregarded and demoralised
Rating: 1 out of 5
Visited: April 2022
Not a great service. I had a telephone appointment recently, the doctor was disinterested, asking me "what did I want them to do" about my issue. I don't know, I'm not the doctor! I have never heard someone speak so fast, as if speeding through a script or set of check boxes. I felt so rushed, and was cut off before I could bring up all the issues I wanted to discuss.

The online econsult form for making appointments is often closed during the times the website says it will be open, and the questions it asks are too limiting and can send you down dead ends or tell you to call 999 when you know its not an emergency, just a known long term illness. Very difficult to get your phone call picked up, even if you ring at 8am. Getting an appointment can be difficult, as can getting in touch for a sick note. I understand that they are very stretched in terms of staff at the moment, however, sometimes it can feel like there's nowhere to turn and you are trying for days on end to speak to someone.

I have been trying to get diagnostic tests done over the last couple of years for an ongoing issue, and most of them I have not yet been given. Feels like there is no care plan for my condition. Also some issues came up in my bloods recently, but I wasn't offered any further investigation or treatment, just told to rest and 'keep an eye on it' which to me seems like 'wait for it to get worse'. I exerienced a similar thing last year, I was having very worrying physical symptoms and told them I suspected a certain illness...I was told to go away and rest. Later, I was diagnosed with what I thought it was all along after all! I have felt over the years that some of my health issues have been dismissed until they have got worse. I also see a different doctor pretty much every time I go, there's no continuity.

I honestly think that over the years the service has worsened a bit. Provision for mental health is hit and miss - I used to speak to someone in person at the practice who specialised in those issues, was very understanding, observant and good at signposting, but that hasn't happened for a long time. 

Maybe they are just too oversubscribed with students, which makes tailored care for other people difficult to carry out, but, I'm not a student, just a patient feeling disappointed and concerned.
GP surgery review: leeds-student-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
I have been at this surgery for many years. 
It's really very good practice .
I try to book appointments with the same doctors when it's possible as they are aware of my son's condition. 
The doctors are very professional,kind and supportive ,Reception team is friendly and helpful. 
I'm very grateful for everything they have done over the years.
GP surgery review: leeds-student-medical-practice
Title: Friendly staff, awful phone system.
Rating: 3 out of 5
Visited: March 2022
Having heard tales of this practice I got up at 8am and spent an hour and a half calling over 30 times to finally get on the phone with someone. Once this happened, staff were all friendly and got me a prescription and blood taken within another hour and a half. So getting an appointment is a nightmare but smooth sailing from there. God knows what you're meant to do if you have other things to do in the morning though.
GP surgery review: leeds-student-medical-practice
Title: Caring and understanding
Rating: 5 out of 5
Visited: February 2022
I have been going in to the practice for 3-4 yrs now. And they always understand my issues and concerns. The doctors are also very thorough and run all necessary tests without me having to ask or explain much. I know I am in good hands if I am able to get an appointment here. Something that will be very useful for someone like me who travels within different countries, is to have some medical record, either hard copy or soft. It’s easier when other doctors want to know or follow up or continue a treatment.
GP surgery review: leeds-student-medical-practice
Title: Disappointed
Rating: 1 out of 5
Visited: February 2022
I’ve been trying to get an appointment for several days. The e-consult is supposed to be open between 7-11. However, it is always closed before 9. I’m trying to take an appointment after dropping my kids to school every day but the “e-consult is closed” !! How am I supposed to fill the form to get an appointment before 9 a.m when I have kids to take care of and drop them at school??
GP surgery review: leeds-student-medical-practice
Title: Impossible to access care
Rating: 1 out of 5
Visited: January 2022
PREFACE: I understand that the pandemic has stretched us all, the NHS particularly - but I feel the way LSMP expects its patients to jump through hoops for any kind of medical care is unreasonable, and the admin staff's attitude to callers is unhelpful and unacceptable.

Neither the NHS app nor the LSMP website's econsult service allowed me to order a repeat of my meds nor schedule an appointment to speak with someone who can. The LSMP site indicates that econsult services are 7-11am, which is impractical for anyone with work or classes in the morning, or those whose conditions make it hard for them to access these during that short time frame. Even worse, the service is usually turned off by 9am, meaning if you miss this already short window by a minute you must wait for the next working day. There is NO possibility to fill out a request  form for you to be contacted the next day or to schedule a GP appointment for a set date like a normal practice - heavens forbid you have your own life that needs to be organised around your Dr appointments. 

Having run out of my (mental health related) prescriptions last week and not having a day off that aligned with LSMP's rediculously short availability windows, this morning I tried to use the NHS app and LSMP site to arrange a repeat of my prescription. 

By the time the app had directed me to contact the GP for prescriptions that were not listed (they were), and the surgery website directed me to use the app (I did), I tried to book some kind of appointment to no avail.

I have severe anxiety tied both to Drs and to phonecalls but decided to bite the bullet and ring in to try and get some way of getting my meds. I listened to the automated messages, hit the extension option for 'prescriptions' and managed to get through (finally). 

I was treated like an idiot by the staff who answered for having the gall to run out and not even have a dose for today (that's why I needed the emergency prescription service..?) I was asked why I didn't try to get my meds when I had a couple left, and when I tried to explain that I've been working mornings full-time and this was my first opportunity, I was told that LSMP wasn't a suitable practice for me as I'm no longer a student (I recently graduated and have not been able to transfer GP practice due to full-time job, xmas, covid, etc), and to wake up earlier tomorrow to try again. As I had already explained these were for my mental health, I'm sure staff should have been more aware that this is not always possible. I followed up this call with a nice cry.

I'm not really sure how changing GP surgery is helpful advice when you're already 3 days into withdrawal, nor how trying tomorrow will help (back in work - today was my chance to get my meds). Since I was denied any help today and there is no option to book appointments for future (which would have helped my organisation in ordering more meds), I'll have to enjoy going cold turkey until my next mid-week day off (?!)...
GP surgery review: leeds-student-medical-practice
Title: Great practice and caring staff
Rating: 5 out of 5
Visited: January 2022
Went to the surgery today to have an IUD fitted. I was quite nervous about the procedure but the staff were so kind and made the experience as relaxing and pain free as possible. They chatted to me afterwards and made sure I was ok before letting me leave.
GP surgery review: leeds-student-medical-practice
Title: very poor and slow service
Rating: 1 out of 5
Visited: January 2022
I was calling for an update to my request and the person who answered said that the person who is supposed to do it is not in today so I'll have to wait until Monday for it. I'm just disappointed and upset because is there no one else in the practice to take over the job if the person in charge is not available?
GP surgery review: the-dekeyser-group-practice
Title: Very helpful
Rating: 5 out of 5
Visited: March 2023
I missed my blood appointment and rang to apologise. The receptionist couldn’t have been more helpful, she listened to my concerns and managed to get me another appointment. She was very polite and very helpful, I would definitely recommend this practice as I’ve never had anything bad good service from them.
GP surgery review: the-dekeyser-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
I have been at fountain about 7 years, it as not always been perfect. But the last q2 months they have massively improved there services. I was diagnosed with cancer during lockdown. They were amazing even after surgery the Dr rang me to ask if needed anything was really caring.
GP surgery review: the-dekeyser-group-practice
Title: Excellent care
Rating: 5 out of 5
Visited: March 2023
Had a medication review that went through all of my options and choices as well as best routes for me. I feel really taken care of and listened to. Thank you
GP surgery review: the-dekeyser-group-practice
Title: General Observations
Rating: 3 out of 5
Visited: March 2023
1. The self check in screen is place two low in the hallway outside reception and is not atan angle for easy and precise use, it needs to be at a 45 degree angle and higher up, it also needs to be clearly sign posted as it is is very difficult to use and rarely get use unless someone directs people to use it.

2. There is a large screen that is used for information  telling people the doctor is ready to see them, however not all doctor's use this function some prefer to come out of their offices and calling patients which can be hard to hear in a noisy waiting room, they should be consistent and use one method which should be clearly able to be seen and heard by all patients, as an additional aid perhaps have lcd screens outside each office showing the name of the person being called.

3. I performed an econsult process a week ago and have been told that a doctor requested the reception staff to contact me to arrange an appointment, it's now one week since I logged the call and have not yet received a call to arrange an appointment, this cannot be normal can it?
GP surgery review: the-dekeyser-group-practice
Title: Mindfull of well-being
Rating: 5 out of 5
Visited: February 2023
When out of there way to book an appointment with a doctor I wanted to see and rang me back at the end of the day when new appointments was released with an appointment which was good for me
GP surgery review: the-dekeyser-group-practice
Title: Jane East Ardsley
Rating: 5 out of 5
Visited: February 2023
r Review:  Following a call to reception with a request which at first could not be completed. The reception team investigated a solution with the practice management and called me to say that a positive solution had been found and within 4 hours the initial request was sorted to an amazing conclusion. My initial request could have been batted off, but the reception team behind the scenes continued to try to my surprise and succeeded to deliver a positive outcome. Big thanks to the team a credit to the practice
GP surgery review: the-dekeyser-group-practice
Title: Helpful telephone consultation about current medication
Rating: 4 out of 5
Visited: February 2023
A prearranged telephone consultation with the independent prescriber was very informative about the regular medication I take and also about other issues to do with my medical condition. She was able to refer to and explain the findings of recent tests I'd had at the hospital and  talk about future medical procedures. She was friendly and knowledgeable and able to answer my questions. I felt like I was given time to talk and to receive clear explanations. A very positive experience.
GP surgery review: the-dekeyser-group-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: February 2023
Rang the Practice at 8am to request a GP appointment. After a short wait I was offered an appt at 11.05 which I accepted. I saw the GP pretty much on time who was patient and listened to my issues. He was very helpful and professional and I was very satisfied with the service provided by the Practice. It was first rate.
GP surgery review: the-dekeyser-group-practice
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
Really helpful reception staff, apology given for being slightly late; however did not feel rushed; Dr gave great care and took his time explaining things thoroughly.
GP surgery review: the-dekeyser-group-practice
Title: Great, quick, easy service
Rating: 5 out of 5
Visited: December 2022
Thank you to all those involved in patient care at fountain medical centre. The past 2 recent times I have made contact for an appointment I have gotten through quickly on the telephone system, spoken to someone friendly in reception and been booked in quickly to see a GP. Both times I did not have to ring at first opening and when unable to offer me a same day app on one occasion, the receptionist prebooked for the next day, saving me the time of having to ring back. 
The GPs I saw and spoke to were understanding, reassuring and gave great patient care. Credits due where credits due and I cant complain at the service I have been offered.
Thank you!
GP surgery review: windsor-house-group-practice
Title: Change of surgery for an appointment already booked
Rating: 4 out of 5
Visited: August 2022
I arrived at Shenstone House for an appointment to be  told I did not have one there although it had been booked by telephone & I also had a text message to confirm this.2 subsequent  messages had been sent to confirm my appointment at Windsor House Group Practice (Morley) which I thought was miss leading as Shenstone House is part of the practice. May  I suggest a short message to explain that the location of an appointment has been changed to prevent wasting patients, doctors & nurses valuable time & resources.
GP surgery review: windsor-house-group-practice
Title: poor patient data protection GDPR
Rating: 1 out of 5
Visited: July 2022
Sat waiting to see doctor and the reception staff were talking openly  about a patient problems in front of people in the reception area, i knew the person they were talking about as she is my friend, absolutely disgusting behaviour...
GP surgery review: windsor-house-group-practice
Title: Excellent!
Rating: 5 out of 5
Visited: June 2022
I have recently needed to use this General Practice and I have received nothing but kindness and brilliant service from the staff, from those who answer the phone through to the Doctors who have great empathy.  I would recommend this practice without hesitation.
GP surgery review: windsor-house-group-practice
Title: Receptionist
Rating: 5 out of 5
Visited: April 2022
I went into the surgery desperate for someone to listen to my situation and help me. I was shown real care and compassion. I left, feeling some relief, my situation had not gone away, but I knew, by the way I was treated, that I was going to get the help I needed. I cannot thankyou enough for what you did that day. Without your help I don't know what I would have done. Thankyou
GP surgery review: windsor-house-group-practice
Title: Wonderful experience
Rating: 5 out of 5
Visited: March 2022
I discovered a lump in my right breast. The receptionist who took my call was exceptionally helpful and asked a GP to contact me which they did. At the surgery I was treated with care and respect and the doctor referred me to the Breast Clinic.

The referral means the cancer was discovered early and I am already in the system to have the lump removed. I can't thank you enough for the care I received.
GP surgery review: windsor-house-group-practice
Title: not so good when over the phone
Rating: 2 out of 5
Visited: February 2022
I have found that an unwillingness to see patients f2f has left me in a  bad position health wise than if I suspect I had actually gone to the surgery and seen the doctor in person.  When will this surgery realise that we need to see a doctor and let them look us in the eye. You cannot asses all patients over the phone. A person looking at you tells more of a story!
GP surgery review: windsor-house-group-practice
Title: Outstanding service
Rating: 5 out of 5
Visited: January 2022
A very helpful receptionist, enabled a prompt appointment with a  GP. The doctor compassionately & professionally dealt with suspected kidney stones. An immediate referral was made to A&E. A huge thank you to both members of staff.
GP surgery review: idle-medical-centre
Title: Wonderful practice
Rating: 5 out of 5
Visited: January 2022
How lucky we are to have such a wonderful GP practice. Phones are answered quickly and following an explanation of my issue to the receptionist I'm booked in for a telephone consultation with the relevant person that day. Following the telephone consultation you are then booked a face to face appointment with the GP if needed. So grateful to have this practice looking after me and my family. Thanks for all your hard work!
GP surgery review: idle-medical-centre
Title: Brilliant
Rating: 5 out of 5
Visited: January 2022
Both myself and my partner have had a few health issues over the past year and considering the pandemic, this practice has been amazing. The friendly receptionists have always listened and helped us get the right care, the various  Doctors we have seen have helped straight away and some gone above and beyond with their care. Thank you.