janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: manor-house-surgery
Title: Nice people.
Rating: 5 out of 5
Visited: September 2022
The staff at Manor House, Doctors,Nurses and receptionists are all
very helpful and competent. My only gripe is the often long wait to
get phone calls answered, very annoying if you're paying for the call.
I can't fault the attention received on my frequent visits. It's a very busy practice and of course, the population of Glossop keeps growing at an ever faster rate.
GP surgery review: manor-house-surgery
Title: No appointments available
Rating: 1 out of 5
Visited: April 2022
I am in severe pain and called the surgery for an appointment, having waited for over two weeks before they had an appointment i was sent a text message the day before saying it was cancelled and to call and make an another appointment. Not acceptable
GP surgery review: simmondley-medical-practice
Title: Fantastic Service
Rating: 5 out of 5
Visited: December 2022
I am really, really lucky that so far in life I have not had to call on the practice for medical attention very often. But I have had this viral cold that’s doing the rounds, for over a week and cannot seem to shake it off. It has really zapped me. I hate being a nuisance but my wife, having had enough of my coughing and moping around, insisted that I go see the doctor. 
So, this morning I telephoned in with the hope of getting an appointment (of any kind – telephone, online or face to face) sometime this week, before Christmas. I was offered a face to face with the Doctor within the next hour of my call. I saw the doctor, who was so companionate and understanding and who prescribed some meds. On a whim, just as I left, I called in to the local Pharmacy to ask an approximate day they might be ready. They had already received the prescription, asked me to wait (for about 3 minutes) and issued my meds to me. I went home and took the first of a course of antibiotics. Words fail me – I cannot think of the right/enough good words of praise to use. It is unbelievable that after phoning in this morning, within less than 1 ½ hours I had been given an appointment, seen the doctor, been to the pharmacy and was already beginning my course of treatment. Thank you all so much. Also, I know that things don’t always go to plan, but personally, I simply cannot find fault with my medical practice, or in association, the local pharmacy. How could it be any better than this? I
GP surgery review: simmondley-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: July 2022
The staff have been very helpful. The nurses in particular have been very kind and friendly. It is a lovely GP practice.
GP surgery review: ashcroft-surgery
Title: Poor public-facing staff
Rating: 2 out of 5
Visited: March 2023
The medical care I have received at Ashcroft has been excellent. The reception staff, however, are poor. I have had multiple experiences in which they have been rude with myself, or I have witnessed them act rudely to other patients. There is a sense that all interactions are an inconvenience for them and that patients are to be battled with. This feedback comes after waiting over 15 minutes (1st in queue) to speak to a receptionist who was very rude to me once on the line. 

I write this feedback not for the sake of complaining, but the hope that the senior staff will see this and raise my concerns in the next staff meeting. It makes the practice seem indifferent and unprofessional.
GP surgery review: ashcroft-surgery
Title: Friendly helpful.
Rating: 5 out of 5
Visited: February 2022
I have found Ashcroft surgery to be friendly and accommodating. I have seen  doctors and staff go above and beyond for myself and patients on my visits to the surgery. The reception staff are very helpful and empathetic and do the best they can to offer appointments or any other possible solutions to help in this difficult time for the NHS. I was very happy with the treatment and care I received when visiting Ashcroft.
GP surgery review: gorton-medical-centre
Title: Threatening letters
Rating: 1 out of 5
Visited: May 2023
Registered with this practice for 18 years and received a threatening letter that they will remove me from the list because I haven’t come in for blood pressure checks, which I never asked I’m aware they’re of making more out of people. The NHS is there to serve me and not the other way around. If I get struck off and die from an asthma attack because I can’t get my medication you will be sued. I’ve left reviews everywhere.
GP surgery review: gorton-medical-centre
Title: Very poor practice
Rating: 1 out of 5
Visited: January 2023
This gp is always hard to get an appointment by phone. When i ring the gp the phone cut right off and when i do get on all appointments gone. The receptionist says to ring back in the afternoon and the story repeats .I went to do a particular test a day and the way how the nurse assistant spoke to me was appalling. Whatever happen to professionalism or duty of care. The environment needs to be looked after as its always not properly clean there. Something really needs to be done about this gp and immediately for patients safety.
GP surgery review: gorton-medical-centre
Title: Poor staff
Rating: 1 out of 5
Visited: April 2022
This practice is extremely difficult to reach via the telephone. The staff lack empathy and understanding. I have been attempting to get through for around 2 weeks, and even then could not get an appointment. They appear to be understaffed in terms of their admin support.
GP surgery review: hawthorn-mc
Title: Fantastic  service
Rating: 5 out of 5
Visited: January 2024
This place is a god send  needed  treatment  on a Saturday  what a fantastic  service  from the receptionist  to the doctors and nurses  extremely  greatfull  for this service   all staff were  excellent and  professional   many thanks to the Hawthorn team  Mr cox
GP surgery review: hawthorn-mc
Title: Amazing staff
Rating: 5 out of 5
Visited: December 2023
Was treated my a lovley woman who was very unjudgemental  and kind, would reccomend anyone to go, was seen within 2 hours which I thought was relatively reasonable, and got given a perscription
GP surgery review: hawthorn-mc
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Very good experience,quick service,polite staff and very experienced and professional doctors,
GP surgery review: hawthorn-mc
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2023
Attended the walk-in centre on a busy Saturday morning. 
Was seen promptly by the Doctor who took the time to understand symptoms, identify diagnosis and offer advice and medication. Extremely personable Doctor who was brilliant with my 20 month year old daughter and made her feel very easy under examination.
GP surgery review: hawthorn-mc
Title: Good Practice
Rating: 4 out of 5
Visited: October 2023
Very good and kind doctors, the only problem is that the waiting times can get long if you don’t come early.
GP surgery review: hawthorn-mc
Title: Easy,friendly, quick walk in service
Rating: 5 out of 5
Visited: October 2023
Such a great walk in service 
Was seen quickly and the appointment was really friendly and they took my issue seriously and got me the best treatment they could.
GP surgery review: hawthorn-mc
Title: Great practice and walk in
Rating: 5 out of 5
Visited: August 2023
They are fantastic here, I’m not registered with them as gps but I’ve used the walk in a handful of times and they are excellent than most walk in centres. Get seen within a hour (depending on how busy it can be) but even when it’s busy, you still get seen relatively fast and the doctors and nurses are really great, receptionists are alway very friendly and helpful. Overall, excellent service every time I’ve been!!
GP surgery review: hawthorn-mc
Title: Walk-in experience
Rating: 4 out of 5
Visited: August 2023
I attended the walk-in centre regarding a bad cough I have had. The service I received from the nurse and reception was excellent - I could not have asked for more. After a short examination I was given some good advice which I acted on straight away. Altogether a very good experience which reflects very well on the NHS.
GP surgery review: hawthorn-mc
Title: Efficient and Friendly
Rating: 5 out of 5
Visited: August 2023
Took my daughter with an infected toe. Reception staff were really friendly and my daughter was seen by a nurse within 30 mins. The nurse reassured her and made her feel at ease.  Will definitely use this service again if need be.
GP surgery review: hawthorn-mc
Title: Amazing Team
Rating: 5 out of 5
Visited: July 2023
They were just amazing. 

I was heading there for an ear check, and had an asthma attack from nowhere 4 minutes away from the centre. 

From the moment I walked in and the reception team realised I couldn't breath, to the medical team who got me straight on the oxygen and nebuliser and stabilised me, the people working here were just fantastic.

I can't recommend enough. 

Thank you.
GP surgery review: levenshulme-medical-practice
Title: Avoid if possible
Rating: 2 out of 5
Visited: October 2022
Practically impossible to get through to, as they don’t allow more than 3 calls to queue. Reception staff are the stereotypical gatekeepers. Their text communications are almost comically bad; just this week I was invited to a walk-in clinic that I would like to attend but which omitted important information like *the date when it is happening*. Thereby creating more calls for themselves! And making it yet harder to get through to someone. Get a proper phone system and use the time people spend queueing to communicate useful information.
GP surgery review: mount-road-surgery
Title: Poor Reception.
Rating: 1 out of 5
Visited: July 2023
The reception staff at this practice are a nightmare. It's almost impossible to get an appointment with a GP.  Their first response to any ailment is "Go to A & E." Regardless of what is ailing you. they make you jump through hoops just to get a phone consultation, and getting a face-to-face with a doctor just isn't going to happen. I have several steadily worsening issues, and I'm loathe to even try to get help from my GP because getting past the reception staff is too much of a chore.
GP surgery review: mount-road-surgery
Title: Excellent GP
Rating: 5 out of 5
Visited: October 2022
I have excellent care for many years from my particular GP at this practice and most recently he certainly went the extra mile.I would like to Thank Him very much.
GP surgery review: west-gorton-medical-practice
Title: Shocking
Rating: 1 out of 5
Visited: October 2023
Yet another failure by my GP
 My child's earlobe had split and they advised I need to go A&E despite being informing them I require an appointment for a referral to be made. But the receptionist maintained her advice and the doctor confirmed it. Waited 5 hours in A&E only to be told by the plastic surgeon that a referral would be made. When asked she confirmed that a doctor could have made the referral 
The GP yet again failed to provide the appropriate level of service. They made me, my 1 year old and 4 year old wait for 5 hours when it would've taken them 5 minutes if that to make a referral like the should have! Shocked and disgusted yet again by west gorton medical centre
GP surgery review: west-gorton-medical-practice
Title: Fantastic Service
Rating: 5 out of 5
Visited: September 2022
Review:  I visited the Practice regarding blood test results. Further blood tests were taken. On the 22/09/2022, I received a call from a GP who explained concerns about latest tests. He said he was requesting urgent attention by Haematology. An hour later I received a call from NHS asking for choice of hospital. Two hours later call from Haematology Dept at MRI, appointment made for following Friday. Attended and seen by Consultant Haematologist. Further blood tests and speedy results and further appointment in 3 months. Brilliant service but not unusual for this Practice in my experience. In many years I have been a patient, have never had cause for complaint. Exceptional service  Sent from my iPhone
GP surgery review: west-gorton-medical-practice
Title: Caring and considerate
Rating: 5 out of 5
Visited: June 2022
I am now in that position where my parents are coming to the end of their life . I cannot praise this practice enough for continual support and care they provide for me and my family .
They are approachable caring and responsive to our concerns and worry’s. I find the portal for contact easy to access and use and genuinely have never felt let down or disappointed by their ongoing care.
GP surgery review: west-point-medical-centre
Title: Good GP practice
Rating: 5 out of 5
Visited: December 2023
My husband and I have been registered with this practice for many years.   We have always had a very good experience, whenever we have needed help and support.   You hear of many people experiencing problems getting to see a GP but we have never had a problem.  If you call at 8 am you will almost certainly get an appointment that day.   You do have to wait for routine appointments but urgent ones are always available.   The medical and nursing staff are extremely supportive and helpful.   Checks on any health problems are done on a regular basis.    Overall a very good surgery to be registered with
GP surgery review: west-point-medical-centre
Title: all the staff are so nice and helpful
Rating: 5 out of 5
Visited: August 2022
I went last week and today to see the hygienist who so nice and gave me lot if advise on how to use the brush
GP surgery review: west-point-medical-centre
Title: Extremely disappointed and angry
Rating: 1 out of 5
Visited: July 2022
Since registering with West Point in May 2022, I’ve experienced repeated ‘brushing-off’ and dismissal, rude judgmental treatment from a GP, and a lack of actual medical care.  

My private doctor sent over a shared care protocol which needed to be signed off by the partners at West Point in order for me to continue receiving my prescription through them. Despite two months of repeated phone chasing, getting cut off by automated voicemails and trying to get hold of anyone who could help, eventually I had a bored-sounding doctor tell me that basically they didn’t want to sign the agreement - I wasn’t given any real justifications for this, nor was I provided with any information on next steps I could take. Shared care agreements are at the discretion of the GP to approve/take on, and my case is medically uncontroversial, so I would have expected at the very least some kind of explanation for why the process wouldn’t be completed.  

Recently I started experiencing the early symptoms of a condition I’d suffered from in the past, which needs very early treatment with generic steroids in order to give the best chance of rapid recovery. I was seen by one of the GPs who refused to prescribe anything before he could rule out “any underlying causes” for my condition - he attempted to call a specialist but was (of course) greeted by a voicemail recording; and left me without a prescription, and my window for effective treatment rapidly closing. I view this as entirely unacceptable behaviour from a medical professional, and may well mean I’m now stuck with this issue for far longer than I would otherwise have been. 

The practice would also do well to place less emphasis on forcing all visitors - exempt or otherwise - to wear a face covering, and focus instead on properly ventilating their waiting rooms if they truly are so concerned about mitigating the spread of covid in the clinic. 

I’ve now transferred back to Babylon GP at Hand as my main healthcare provider, as I don’t feel like West Point had any intention of providing the kind of care I expect from the NHS. The ‘stretched health service’ line has become an absolute joke of an excuse for the systematic dismantling of humane, patient-focused medicine, and frankly it feels like they don’t work for us at all any more.
GP surgery review: west-point-medical-centre
Title: Awful service
Rating: 1 out of 5
Visited: May 2022
I was forced by the NHS with the pandemic to change my GP to one closer to home rather than my office. I changed to West Point and I have not been able to get through to them since. Their website says they are closed and you should not come in and they do not answer their phone. I have no way of booking an appointment as I haven't received a registration letter from them. The services is completely shocking. My partner and I will look at changing GPs.
GP surgery review: west-point-medical-centre
Title: Pathetic service
Rating: 1 out of 5
Visited: January 2022
Been new to the country and new patient of this practice i have had the worst experience. After an initial call with the doctor, he asked us to walk in to bring in my repeat meds so that it can be added to the system. On the day, the receptionist was very un professional, chewing bubble gum whilst talking to me. She could not assist with basic queries i had and asked me to come back when other staff members where around. The receptionist was actually pretty useless.

Since i went in, my meds have not been added onto the system this is resulting in me not being able to access my repeat meds. Constant calls to the practice and no answer at all.

i would not recommend this place at all.
GP surgery review: beech-house-medical-pract
Title: Helpful and efficient
Rating: 4 out of 5
Visited: August 2022
Receptionist taking call was helpful and polite, and bothered to ask if I minded a nurse practitioner but on realising I needed a doctor immediately understood. (I don’t mind NPs when appropriate). Doctor called back within an hour and my prescription was on the NHS app and at the chemist two minutes later. Sick note sent by email quickly. Knowing how much often unjustified criticism Primary Care has to endure and how much pressure they are under it’s nice to be able to report excellent service.
GP surgery review: high-lane-medical-centre
Title: Fabulous Practice
Rating: 5 out of 5
Visited: August 2023
All the staff are excellent and the practice is run very well.  It is easy to get an appointment with the doctors and nurses being caring and treating me with dignity and respect.  The best practice I have found found many years.  I feel very lucky to belong to this practice
GP surgery review: marple-bridge-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: June 2023
I called in the evening on the off chance I would be able to get an appointment for my daughter as I was quite worried about her. The receptionist was so lovely and spoke to the doctor who was working and they got us in straight away. We saw the dr who was very reassuring, diagnosed and provided a treatment. 
Just fantastic- thank you so much.
GP surgery review: marple-cottage-surgery
Title: Excellent
Rating: 5 out of 5
Visited: March 2023
About a year ago, I changed practice to Marple Cottage Surgery and I am so glad I did. The doctors, nurses and reception staff are professional, efficient and really care.
GP surgery review: marple-cottage-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
This practice is excellent. I’ve been registered with it since 2014. I  have found it easy to access appointments and have received thorough,  considered care.  The quality of preventative care/wellness checks  proactively offered for potential age related illnesses is impressive. The practice is well run, efficient, professional and friendly, constantly updating systems to conform with current standards, for instance the comprehensive online services accessible via the NHS app to make appointments, access personal health records etc. Together the drs and nurses offer a wide range of specialisms supported by helpful reception staff.  Recently I have  had several appointments with two different drs for different issues, one relating to women's health  and one relating to cholesterol and genetic conditions. Both have listened carefully and discussed options fully with me and ensured speedy follow up appointments  when needed. I feel privileged and reassured to know my health is being cared for collaboratively by a high quality practice.
GP surgery review: marple-cottage-surgery
Title: Great Service
Rating: 5 out of 5
Visited: August 2022
I have been registered with Marple Cottage Surgery for over 30 years and can honestly say I have never had a bad experience.  From receptionist, Nurses and Doctors who are always helpful and professional in every way.  Doctors listen and do not rush you even if they are running behind schedule.  My Doctor today was running behind and apologised for this, had a thorough examination, bloods and 2ww referral.  Feel very lucky to have such a great GP practice.

 I work in the NHS and constantly take calls for my consultants patients advising me they cannot get an appointment with their GP either by phone or face to face.

Well done!
GP surgery review: marple-cottage-surgery
Title: Fantastic surgery!
Rating: 5 out of 5
Visited: August 2022
Friendly and helpful reception team, the doctors that I have seen are all brilliant and really listen to my needs. I've always managed to get an appointment when needed. The new building work looks fab and this now includes a lift which is great for people with mobility issues like myself.
Brilliant gp surgery.
GP surgery review: marple-cottage-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: August 2022
I had occasion to phone regarding advice for accidental overdose of medication and symptoms.  Having explained the symptoms and supplying the practice with photographic evidence I received a very swift message from a doctor giving reassurance and practical advice.  Having taken the advice my symptoms have eased and almost gone (they will take time to go completely).  Cannot praise the service enough.
GP surgery review: marple-cottage-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Always able to get through on phone and arrange an appointment either in person (where appropriate) or via video. Receptionists are always efficient at dealing with enquiry and directing to correct person, and extremely professional in their manners.  Drs and nurse engage in conversations to identify problem and fully discuss solutions, and I always feel listened to and that I my views are taken into account.  Emails/ texts are dealt with  efficiently when there is no need to see a Dr. Superb practice!
GP surgery review: marple-cottage-surgery
Title: Exemplary
Rating: 5 out of 5
Visited: April 2022
After being tested positive for Covid very recently, I sent my positive LFT info to the NHS web site .
Later that day I received a call from my doctors reception. He said he was checking up to make sure all was ok with myself, which at the time I was.
Whilst self medicating after 3/4 days of isolation, my condition worsened to the point that my daughter called the surgery for advice.
She spoke to one of the receptionists who was most helpfull and pleasant.
Not shortly after I received a call from one of the doctors, but as soon as I took the call, I was unable to stop coughing for a considerable time, and the poor girl stayed on the line until I was able to speak. We had a long conversation and ended with her saying she would call back later that day.
It was actually one of the more senior doctors that returned the call, with knowledge of my medically history.
Again we had a long chat and I was given a couple of options if my symptops didnt improve.
I have to say Marple Cottage Surgery and all its staff have to be, one of the most caring group of professionals.
GP surgery review: marple-cottage-surgery
Title: Great customer service at all levels
Rating: 5 out of 5
Visited: February 2022
Having just joined this practice on leaving hospital afters an 8 month stay I needed to sort out my rather large prescription list.
Everybody I have been in contact with from the receptionist,nurse through to the GP has  been more than helpful.
Within 24 hours, 2 urgent prescriptions have been sent to a local pharmacy ,all prescriptions have been loaded to the NHS app , and a full prescription review was carried out with a GP over a "zoom" call.
This is customer service at its very BEST!!!