janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: victoria-medical-centre
Title: Shocking front desk
Rating: 1 out of 5
Visited: July 2023
Once again the front desk staff at Victoria Medical Centre were rude, unhelpful and inefficient.  I arrived on time for an appointment, followed a sign at reception saying wait to be called, and wasn't called.  Waited 25 minutes then queried progress and was told because I hadn't checked in I had been marked down as 'Did Not Attend' and the appointment was cancelled.  No effort to try to reschedule or see if the problem could be solved on the spot (simply a typhoid booster shot).  Staff basically accused me of being the problem.  Seems this place is run for the admin staff, not for the patients - staff who are badly trained, have bad attitudes and/or aren't suitable for this type of work.  I'm leaving for another surgery after finding these guys consistently rude and unhelpful for years.  Don't register with these people if you can avoid it!
GP surgery review: victoria-medical-centre
Title: Quick telephone system
Rating: 5 out of 5
Visited: June 2023
Quick telephone system at the surgery with not long waiting,really good service at my old surgery they would take forever to pick up,very quick here.
GP surgery review: victoria-medical-centre
Title: Dreadful front desk
Rating: 1 out of 5
Visited: June 2023
Unpleasant reception as tradition seemingly demands. Sadly this has not changed over the years.
Elderly people take slightly more time.
Patients are by definition unwell.
The lack of humanity and kindness is disturbing.
GP surgery review: elliott-hall-medical-ctr.
Title: Superb Practice
Rating: 5 out of 5
Visited: November 2023
I have been a patient at the surgery for many years.  The staff are always exceptionally helpful and can’t do enough. All the Doctors and staff take such care with their patients offering expert advice and treatments.  I can’t thank them enough for the service they provided for myself and late wife and we are lucky to have this GP practice serving local residents.
GP surgery review: elliott-hall-medical-ctr.
Title: Outstanding Service as always
Rating: 5 out of 5
Visited: August 2023
Once again this Surgery does not disappoint.  A Doctor had called within 30 minutes of filling out a Patch’s application and a same day appointment arranged.  Fabulous care by the practice Nurse and Doctor and the receptionists were helpful and friendly as they always are.  I cannot rate this practice highly enough but service like this is extremely hard to come by.  Caring, efficient and quite frankly outstanding.  Thank you so much all of you
GP surgery review: elliott-hall-medical-ctr.
Title: Prescription Query
Rating: 5 out of 5
Visited: June 2023
Your Review:  I had need to call the surgery today. A navigator Lady took the call and resolved my query. She was polite and listened to me.
Well done Navigator Person and
 Elliott Team :) 5 stars really *****
GP surgery review: elliott-hall-medical-ctr.
Title: Amazing support staff
Rating: 5 out of 5
Visited: May 2023
Oh my goodness. I saw a nurse. I've never met a medical professional who was so ready to listen. She drew blood. We chatted and laughed. She treated me like a human being. An amazing young lady.
GP surgery review: elliott-hall-medical-ctr.
Title: Amazing!!
Rating: 1 out of 5
Visited: April 2023
I came to have Ear wax removal at the surgery and was served by a young lady Ear practitioner  who was very polite, explained everything to me .She showed me before and after picture of my ear drum. I suffer a lot from it and needs regularly check up. This session with ear practitioner was the best microsuction treatment I have ever had.
GP surgery review: elliott-hall-medical-ctr.
Title: Outstanding service
Rating: 5 out of 5
Visited: March 2023
I had an appointment with Dr.  ??? (cannot name due to NHS guidelines) at 11.12am Tuesday14th March at Elliot Hall Medical Centre who kindly arranged for me to have a x-ray. I went to Northwick Park at 2.00pm that same day and was seen within 10 minutes. I received a text from the same doctor on Wednesday 15th March morning less than 24 hours from first seeing her, giving me the all clear. Absolutely brilliant service from both Elliot Hall and Northwick Park Hosbital. Many, many thanks for providing such a holistic, joined up and overarching service. I am extremely grateful to you.
GP surgery review: elliott-hall-medical-ctr.
Title: Disappointing
Rating: 1 out of 5
Visited: February 2023
I had booked an appointment for a blood test and also received a message on the NHS app about the appointment only to be told it was not in their system. It’s not easy to take time off work and I had been waiting in the cold in the car park taking work calls only to be told they had nothing in the system.
The receptionist who made the appointment was very short and impatient, if she took the extra minute I wouldn’t have had to waste my time. Another time I was told the doctor would ring me back in three hours only to be told they didn’t have any record of my call . I understand the surgery gets lots of calls and just as they expect us to understand , I need them to know I too have a job and juggle a few things to get to my appointments on time , the least they can do is get the appointments correct. I am reviewing this as anonymous as I will unfortunately need to use this surgery but I am not impressed with their service.
GP surgery review: elliott-hall-medical-ctr.
Title: Professional and caring practice
Rating: 5 out of 5
Visited: July 2022
Having been seriously unwell for a number of months, my experience with Elliott Hall Medical Practice has been superb. No stone was left unturned in order to determine a diagnosis.  My care was a perfect example of how a medical practice should look after one of their patients who are struggling.  I am truly grateful for everything that has been done to help me and the wonderful support that I am still receiving.
GP surgery review: elliott-hall-medical-ctr.
Title: Great Practice
Rating: 5 out of 5
Visited: June 2022
I have in the last 2 years experienced more illness than at any other time in my life. I cannot fault the service i have received from Elliot Hall .
GP surgery review: gp-direct
Title: The doctor I saw was excellent
Rating: 4 out of 5
Visited: December 2023
I sent a message outlining a health problem to the practice on Patchs, as a result of which a receptionist phoned me and an appointment was made for 6 December pm. The doctor I saw, it's a shame the rules prevent me from naming him on here, was excellent. He read my history, he asked lots of questions, fully understood my concerns without brushing anything aside, and a plan was made for my care. All in all, it was a very good experience.
GP surgery review: gp-direct
Title: Worst GP ever
Rating: 1 out of 5
Visited: November 2023
I had a phone medical appointment to order my prescriptions as I need medication daily. The doctor never sent the order to the pharmacy. I booked a new face-to-face appointment, and the doctor only sent the prescription for one of my medicines. I had to call them several times until they sent the other one, but they only gave me pills for a month. As advised by the pharmacist, I had to call the GP again to request the doctor to edit and resend the prescription to provide me with medicines for three months. They told me they will pass it to the doctor, but they didn’t do. Finally, they refused to do so, even if they could, and asked me to call back in December. This means I will have to pay double for my treatment as I will need to pay again for my medicines.
GP surgery review: gp-direct
Title: Excellent and highly recommended GP
Rating: 5 out of 5
Visited: May 2023
best professional and kind doctors ever. It's a shame you don't allow us to mention names here. very professional, accurate doctors, generous offers interpreters, never cheap in referrals or tests. when I count my blessings, I count them twice. I have been their patient for more than 7 years now, after covid I developed multiple health issues and disabilities, and needed so much health care, and being a refugee alone without a family made it more difficult but gp direct made it way easier for me, I felt
like I have a family here, not only a gp. during the past 7 years, gp direct doctors have always treated me with respect, kindness, and a high level of professionalism. they are brilliant gps with high accuracy in diagnosis. most of my friends, neighbours and clients whom they live in north west have changed thier gps and moved to gp direct after they saw the level of health care I have been receiving,  and I can proudly say they are all very satisfied patients now. before getting sick, I was working as an interpreter, I translated in various hospitals and gps across the uk, so I can easily distinguish the brilliant gps. unfortunately, after covid, we lost many of our brilliant gps, but we are lucky to still have gp direct. I hope they will always keep the great job they have been doing since 2002, and I believe gp direct must be prised by the nhs for the amazing and unique work they do.
GP surgery review: gp-direct
Title: Awful practice - rude incompetent receptionists
Rating: 1 out of 5
Visited: May 2023
Avoid this practice like the plague ! they dont read the hospital letters and you always have to phone them to chase. when you phone them, you are at least 40mins on hold and then you get through to a rude receptionist who doesn't understand your question and then has to ask the admin team to call you back but never does. then you have to phone again and be hold forever.
GP surgery review: gp-direct
Title: Shameful practice
Rating: 1 out of 5
Visited: April 2023
When my hospital specialist write a letter to the GP prescribing me new medication the GP never reads the letter so every single time I have to phone up to ask them to do it and this takes up hours becasue you have to wait on hold for up to 1 hour each time and sometimes the reception answers and then hangs up on you so you have to start again. Even if you try and do it on patches it’s like tossing a coin. Sometimes they do it but sometimes they don’t and you still have to phone them up again. Why can’t they just do their jobs and read the letters? I will be changing to a better practice
GP surgery review: gp-direct
Title: Excellent practice with one big caveat
Rating: 4 out of 5
Visited: October 2022
Cannot fault the practice but be aware that if you live near the Eastcote Lane surgery many of the services are not available there, you are expected to attend the Welbeck Road surgery, which is a drive or lengthy walk away.
GP surgery review: gp-direct
Title: Very good Doctor
Rating: 4 out of 5
Visited: March 2022
I have been at this practice for a few years now but never met the doctor who I have been seeing for the past few weeks. The doctor has listened to my concerns, explained exactly what is wrong with me including using google to show me information about my condition and sending me links for me to continue my research. The doctor is thorough and offered reassurance when needed. 
A truly great experience given by this Doctor and a prime example of how all patients need to be treated by their GP's
GP surgery review: gp-direct
Title: Fantastic reception team
Rating: 5 out of 5
Visited: February 2022
These ladies are always so supportive and accommodating, they never make a fuss and do their best to help me and my family.
GP surgery review: hatch-end-medical-centre
Title: great family orientated approachable practice
Rating: 5 out of 5
Visited: June 2023
i just wanted to praise the surgery for the improved service and the efforts which have been made of recent.  the staff changes etc have really benefitted the patient experience and the surgery is very approachable .  can speak to a human being  which makes a big difference especially to the elderly.   well done.   The surgery is making changes and striving to provide the best service they can given all the limitations
GP surgery review: hatch-end-medical-centre
Title: Great help
Rating: 5 out of 5
Visited: February 2023
I suffered a severe angina attack in the early hours of Friday morning, 17th. Feb.  This caused me extreme concern (and pain) as I suffered a heart attack some 6/7 years ago and the symptoms were the same (except no dizziness this time).  I contacted the surgery first thing the same day and was able to get an appointment at short notice to see a doctor who immediately arranged for me to be "fast tracked" to hospital A & E where I remained for the entire day for tests etc.  The following Monday morning, 20th. Feb. I contacted the surgery and, again, at short notice, was able to obtain an appointment after explaining the situation. The doctor kindly arranged immediate referral to the hospital cardiology dept. who have already contacted me to have a telephone conversation to discuss my situation.  Accordingly, I am extremely grateful to the surgery for their superb assistance and would add that they have always conducted themselves in that manner.
GP surgery review: hatch-end-medical-centre
Title: Exemplary Patient-Centred Care
Rating: 5 out of 5
Visited: December 2022
The team at this surgery have gone over and above to ensure that my husband was taken care of, when I grew increasingly worried about his health. The receptionist was kind, compassionate and listened to my concerns. The doctor went out of her way to see my husband urgently, and he had the relevant tests done in a timely way to provide us with assurance. The phlebotomist was also lovely and slotted us in, despite this being a busy winter period. Given the pressures on the NHS, this is a great example of how far our primary care teams really do go for their patients. Thank you again.
GP surgery review: hatch-end-medical-centre
Title: Great practice with lovely staff
Rating: 5 out of 5
Visited: October 2022
I have seen several doctors from this practice and have been very satisfied. The nurse I see is very nice and professional and I have found the reception team knowledgeable and helpful.

Great experience so far. Would recommend this surgery to anyone in the local area.
GP surgery review: hatch-end-medical-centre
Title: Very Efficient
Rating: 5 out of 5
Visited: May 2022
Was happy to speak to be despite being a last minute appointment
Doctor was efficient at booking a follow up appointment, bloods & Referal onwards to hospital.

He understood my issue and dealt with it promptly. His help and advice is very helpful.

Thank you
GP surgery review: hatch-end-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: February 2022
I have been registered at this surgery for almost 40 years and my family and I have had excellent care following each visit. This has been even more evident during the pandemic when the whole team have continued to provide great patient care in very trying circumstances. Recently I saw the doctor after having some digestive discomfort and within a week I was referred to a hospital where I had a detailed examination and diagnosis. We hear so much in the media about how the NHS is underperforming and failing patients. This surgery has never failed to provide my family with a really outstanding level of personal care and I hope the team get the recognition that they deserve.
GP surgery review: st.-peter's-medical-centre
Title: Professional and caring practice
Rating: 5 out of 5
Visited: December 2023
Always happpy with St Peter’s. Just had on line meet with their pharmacist . She was excellent. Makes one feel confident.
GP surgery review: st.-peter's-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
After having been initially seen at Northwick Park Hospital, my subsequent care was handled by my GP practice at St Peter's Medical Centre, Colbeck Rd, West Harrow, Middlesex.  Right from the counter staff, through to Practice Nursing, Pharmacist , Phelbotomist and to my GP, my care and concerns where dealt with, not only extremely efficiently and quickly, but with understanding and humanity.  Their ability to listen, understand and deal with my difficulty and to make my wellbeing their number one priority was testament to their professionalism, willingness to help and kindness. This is not my first experience with St Peter's, and this episode only confirms what I have always thought, their team their is quite brilliant
GP surgery review: st.-peter's-medical-centre
Title: Patient and very helpful receptionists
Rating: 5 out of 5
Visited: May 2023
I made two calls trying to sort out an a compilated issue for a friend I'm supporting. On both occasions the receptionists were patient giving me time to try to explain the situation. It was a Friday I was getting stressed, their kind and professional attitude made a great difference. Thank you
GP surgery review: st.-peter's-medical-centre
Title: Prompt attention and appropriate action
Rating: 5 out of 5
Visited: March 2023
Having completed PATCHs online I was called in on the same day and had an entirely satisfactory consultation with a junior doctor. I left very reassured that good "normal" service is available in difficult times
GP surgery review: st.-peter's-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: April 2022
My family and I have been registered with St Peter’s Medical Centre for nearly 24 years. We’ve always had a positive experience. Polite and helpful reception staff with caring nurses and medical doctors. I can’t praise them highly enough.
GP surgery review: st.-peter's-medical-centre
Title: Great GP practice
Rating: 5 out of 5
Visited: January 2022
I’ve been with this practice for sometime now & when ever I needed to see someone always very helpful & the GP calls back hopefully I’ll get thing sorted now with my under arm as well
GP surgery review: st.-peter's-medical-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2022
Sadly I am moving out of the area and I therefore now have to re-register with another practice. After several decades with St Peter’s I wanted to record my thanks for their unstinting care and professionalism over my time with them. In all my time with this practice they have always been incredibly responsive to any requests I have made, conscientious in their follow up and thorough in their care and attention. This includes the admin staff and reception team as well as the health care workers and GPs. Thank you all on the team for your support over many years
GP surgery review: st.-peter's-medical-centre
Title: An outstanding GP practice
Rating: 5 out of 5
Visited: January 2022
St Peter's has been our family GP for many years.  They are truly outstanding and the staff work incredibly hard to provide a very high level of service and always go the extra mile. We have always been seen when needed including urgent appointments.  How lucky we feel to have such a wonderful GP practice. Thank you!
GP surgery review: streatfield-health-centre
Title: Good, efficient service
Rating: 5 out of 5
Visited: March 2023
Since registering with this practice I have always had a good efficient service.

GPs have always been good, reception staff able to deal with queries effectively. 

My experience today was very good. I completed the patches form and within 10 minutes received a phone call to come to the practice for an appointment straight away. I arrived at the appointment, only waited 2 minutes and was called in by the GP. 

Would highly recommend
GP surgery review: streatfield-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
I have been with this surgery for over 40 years and have been meaning to leave a review for a while.
I feel so lucky to belong to a practice where reception staff are friendly, I receive a call promptly following completion of the online form, I'm seen quickly if a face to face appt is nessesery, doctors call back when promised, if I need an appt for my children we are normally seen within a few hours, all the doctors I have had contact with are very thorough and polite. 
This is a very well run practice and I'm so grateful my family and I are registered here.
Thank you for providing such excellent service.
GP surgery review: the-northwick-surgery
Title: Lucky to be registered with this Practice
Rating: 5 out of 5
Visited: January 2023
My late husband, my daughter and I have been with this Practice for many years. The unfailing care and compassion we have been shown over the years has been faultless and we consider ourselves very lucky to be on their register.
GP surgery review: the-northwick-surgery
Title: Lovely staff, great experience
Rating: 5 out of 5
Visited: November 2022
Able to get a prompt appointment, the staff were lovely and holistic and not just wanting 'tick a box'. The practice felt clean and modern. Restored my faith in GPs.
GP surgery review: the-northwick-surgery
Title: Need more staff and staff need more training
Rating: 2 out of 5
Visited: June 2022
I spent one and a half hours on hold on the phone today over two calls to ask a simple question as I had two different appointments on the same day and wanted to co-ordinate them so that I didn't have to come to the surgery twice. Whenever I ring this surgery I am on hold for at least half an hour - sometimes up to an hour. They don't have enough staff. I work for a living and don't have time to wait on the phone for hours. Sometimes the staff are pleasant but today the person who answered the phone was very unprofessional and talked over me the whole time in a very unpleasant tone. They clearly need more training in how to talk to patients and to learn that listening instead of talking may save them and the patient some time. I had to ask the same question five times before I got an answer.

I was also given incorrect information by them and their colleagues. One had booked me in for a blood test at 2pm when it was too late for it to be picked up and taken to hospital. Another had promised to ring me back with some information that I needed but didn't. I keep hearing that staff are under pressure because of the pandemic, yet most organisations have gone back to 'normal', whatever that is. I work in healthcare too, so understand the situation. Whatever their current status is, that's no excuse for talking to patients in an inappropriate manner, giving them incorrect information and not following up on callbacks. As I said, more staff and more training are needed. I would have written this to the practice manager, but their name is nowhere to be found on the surgery website. Not good.
GP surgery review: ground-floor-lanark-medical-centre
Title: Complete  disregard for patient welfare.
Rating: 1 out of 5
Visited: September 2023
For 10 days now my wife has been suffering  with severe stomach  pains so much so she is not eating  or drinking, I finally  manged to get her to contact surgery today, after 1 hour of trying she eventually  spoke to a care navigator & was told no more appointments  available  today, she would be contacted  by a nurse, this was at 9am it is now 3.45pm no call as yet, she is in total  distress & says she knew it would be a waste of time, it's about time som here was sorted, you changed the name but it is still the same poor service.
GP surgery review: ground-floor-lanark-medical-centre
Title: Fantastic Experience
Rating: 5 out of 5
Visited: January 2023
Had a great experience at this surgery - GP and staff were all very helpful and attentive and my appointment went smoothly!
GP surgery review: little-venice-medical-centre
Title: Great care and service
Rating: 5 out of 5
Visited: June 2023
Doctor always goes out of his way to ensure he understands your situation with patience and genuine care, haven't experienced this level of care in past experiences. He follows up as promised to check on your progress if needed. Everything is done efficiently and on time. Reception are also great, easy to speak to, very friendly and helpful. Pleasure to be a patient at this practice, thank you to all the staff for everything