janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: willowbrook-medical-practice
Title: Unsupportive and Unhelpful
Rating: 2 out of 5
Visited: September 2022
I called the appointments line to make an appointment to discuss my Dupuytren Contracture which had escalated recently.

I was told that I could not see a Doctor but  the next available telephone appointment was in two weeks' time on the 12th September.......as this was all that was available I took the telephone appointment.
I asked what time to expect the call and was told that it could be anytime between 08.30 in the morning and 5.00 pm in the late afternoon.......I was far from pleased.

On the morning of the 12th September at 0.900 am approx. I received a call which at that time I was unable to get to the phone, which turned out to be a doctor from the surgery.

I called the surgery to explain that I had missed the call and why I had missed the call and for that to be relayed to the Doctor and to say that I was at home waiting for a return call.

The receptionist told me that I had missed my slot and that I would not be receiving a second call.........I couldn`t believe what I was being told after waiting for two weeks!!!!

The receptionist then told me that I needed to make another telephone appointment and the earliest day was the 22nd September, another 11 days.

Still no time for the call was given to me other than to tell me once again to expect the call at some time between 08.30am and 5.00pm during the day.......patients are also busy people!!!

I will now wait until the 22nd and see what happens.

I am not at all pleased, in fact I am totally disgusted at the way I have been treated.

I can attend the Dentists and I can attend the Opticians both of whom get extremely close to their customers as part of their job........why am I unable to see a Doctor!!

Ian Bunting
GP surgery review: willowbrook-medical-practice
Title: Excellent sympathetic service from reception staff
Rating: 4 out of 5
Visited: August 2022
On Friday 22 l had a phone DR consultation and asked for a repeat prescription. On Tuesday 15 August l realised l had only ordered one of 2 prescription items. I phoned the general number and explained my problem and without hesitation a prescription was organised that was ready for collection by 11am the following day. I dont know the lady's name but she was excellent despite being out of the recognised prescription order time which will now allow me to travel on holiday later today  (16th) well done and thank you
GP surgery review: willowbrook-medical-practice
Title: Shocking
Rating: 1 out of 5
Visited: July 2022
Visited surgery regarding limb pain, was told a scan would be arranged. After waiting 8 weeks the local hospital told me the GP has not requested the scan ! Terrible service. Trying to get an appointment at this practice is like trying to get a personal appointment with the pope. They expect working people to call up at 8:00am and wait over fourty minutes only to be told all appointments have gone ! This place is not for for purpose.
GP surgery review: willowbrook-medical-practice
Title: Excellent
Rating: 4 out of 5
Visited: June 2022
Swift reaction to an urgent concern. I had a telephone consultation with a face-to-face follow-up. Both GPs were very competent and really helpful. Considering how busy everyone must be at the moment, the experience was excellent. Thank you to the whole team!
GP surgery review: willowbrook-medical-practice
Title: Awful receptionist
Rating: 1 out of 5
Visited: May 2022
I went in to make an appointment after giving up trying on the phone for around 45 minutes. The receptionist called me over all smiles and said unfortunately there were no appointments left for today (she must have take. 1 second to check) and I would need to call tomorrow. I said I would come into the surgery first thing as I had previously done so. I struggled to get through on the phone and work doesn’t permit me to be on hold for long periods of time. She sarcastically laughed in my face and looked around the surgery and said ‘patients clearly get through on the phone as we have lots in today’. And I shouldn’t pop in as they are unable to offer appointments that way any more, I stated that I did this just a couple of weeks ago and she snapped that her colleague shouldn’t have allowed it. She then turned away with a smirk on her face.
Absolutely vile receptionist and I am shocked that there is such little empathy, compassion and common courtesy from a doctors surgery, especially after what the world has been through in the last 2 years with a global pandemic! I feel bad for patients that are maybe suffering mentally and they come across this smirking, mean female receptionist. She would probably bring them to tears!
However I do have to say that on the occasion I do manage to get an appointment the doctors and nurses are so helpful and kind.
Unfortunately I will be moving surgeries now, it’s happened a few times with reception and it’s enough to put most people off.
GP surgery review: willowbrook-medical-practice
Title: Lousy customer service
Rating: 1 out of 5
Visited: April 2022
On the phone over an hour and had to listen to the same message over and over again only to be told that my call couldn't be completed.  This system needs updating and lazy Gps starting to work again.
GP surgery review: bilborough-medical-centre
Title: Never answer the phone
Rating: 1 out of 5
Visited: September 2023
They never answer the phone and I've had the call terminated on me multiple times after the phone was picked up for less than a second.
GP surgery review: bilborough-medical-centre
Title: Telephones
Rating: 1 out of 5
Visited: June 2023
I have tried to call to make an appointment and was caller number one for 50 minutes!!! Had to give up in the end as at work!
Absolutely disgusting that you can never get through or see a Doctor!!
GP surgery review: bilborough-medical-centre
Title: really poor
Rating: 1 out of 5
Visited: February 2023
i received a call at 5pm the night before asking me to attend the practice in the morning to collect my prescription for insulin. i arrive to collect it and my prescription couldn’t be found. i am asked to wait. after waiting almost 40 minutes i approach the counter to be told the prescription has to be reprinted and cannot be signed until the end of the day. i am not working from home the following days. i hardly use the nhs but having to do as i am pregnant. it really isn’t good enough.
GP surgery review: bilborough-medical-centre
Title: Don’t bother.
Rating: 1 out of 5
Visited: February 2023
Rang the surgery yesterday asking to make an appointment to see Dr, I have to wait 5 weeks to be seen. Although it isn’t urgent, still shocking to have to wait 5 weeks to see a Dr.
Will be looking to move surgery’s.
GP surgery review: bilborough-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: January 2023
I am writing to express my disappointment with the service provided by Bilborough Medical Centre. Specifically, I have found the reception team to be unprofessional and lazy. On multiple occasions, I have witnessed them ignoring incoming phone calls and, on at least one occasion, I have had the phone hung up on me.

While I have had positive experiences with the doctors and nurses at the medical centre, the reception team's behaviour is unacceptable and a significant hindrance to the overall quality of care provided by the facility. I strongly recommend that the reception team be revamped or replaced with a more professional group, or that regular spot checks be conducted to ensure that they are meeting the appropriate standards of behaviour.
GP surgery review: bilborough-medical-centre
Title: Disappointing lack of care
Rating: 2 out of 5
Visited: December 2022
Tried to get an appointment for my 14-year-old daughter 3 times in the last week.
'Come back at 8.00 o'clock in the morning' is not a reasonable response.
When we do go back at 7.50am we are still turned away!
Had to spend 6 hours waiting in A&E instead.

I understand you are busy, particularly in December, but the queuing system is utterly broken.
You really need to do something about it.

I cannot, in good faith, recommend that treatment, or lack of, to anyone at the moment.
GP surgery review: bilborough-medical-centre
Title: Very disappointed
Rating: 1 out of 5
Visited: December 2022
I'm really disappointed about this surgery.Lack of staff,rude and unprepared.They don't know nothing.They put you to ring every single day at 8 o'clock just to pick the phone after 40 mins and let you know they don't have any appointments.You can't even book an appointment in 2 weeks time.The receptionist very rude and unhelpful.I don't recommend at all.
GP surgery review: bilborough-medical-centre
Title: Very poor and getting worse
Rating: 1 out of 5
Visited: May 2022
No appointments available. Phone system cuts you off. Waiting hours to get through only to be told no appointments available. Told to ring at 8 am next day or ring 111.
GP surgery review: bilborough-medical-centre
Title: Absolute disgrace !
Rating: 1 out of 5
Visited: May 2022
Can never get through to make an appointment! 
When you do get through your told to ring before 8am. When you do ring before 8am you get cut off ! 
I’m sorry but this isn’t good enough. I could be dying !
GP surgery review: bilborough-medical-centre
Title: Not likely
Rating: 1 out of 5
Visited: March 2022
I have just received a text today the pharmacist has stopped my medication apparently guideline s but the doctor gave me the medication and I have had a medication review I was sent a link to follow I think this is disrespectful this practice is going down in my estimations and can not get an appointment get told to go to walk in centre when you need medication and I ring says 17 in line clicks straight on right away I was waiting an hour I tried ring few days the same went down I queue then up in queue surely  this is not good practice not happy at all so just stop everyone’s medication not happy at all disgusted
GP surgery review: rise-park-surgery
Title: Requires improvement
Rating: 2 out of 5
Visited: December 2022
It’s is so easy to criticise NHS service’s but we may need to look for reasons why the service is not working as well as it should.
My Wife and I were transferred to the Rise Park surgery about 3 years ago when the surgery that we had been patients at was closed.
We had been there for over 30 years and had always enjoyed excellent service. I believe we were transferred to a surgery that couldn’t cope with the increased numbers, we don’t even know the names of the doctors or what services are offered. It may have been advisable to produce a brochure explaining all the services the Rise Park surgery offer.
Looking at the various complaints it is always about the availability of being able to talk to a doctor.
I think the receptionist have a terrible job of trying to deal with awkward patients but also believe that this could be improved by consultation with a patient body.
I do believed if patients were kept up to date with any problems the surgery has the lives of patients and staff may become easier.
A idea may be to have a patient’s forum were problems could be discussed and remedy’s found.
I am sure in the area there are retired professional people who would be willing to share their years of expertise to hopefully run the surgery in a more professional way.
Looking at your ratings you must agree that improvements are needed, and doctors do not have the time to look into the various problems that hit any business from time to time.
You may look at this review and say he doesn’t know what he is talking about but there must be ways to improve your service to the community that you serve.
GP surgery review: rise-park-surgery
Title: awful reception call service
Rating: 2 out of 5
Visited: December 2022
I have been on the phone over an hour and started from que position 5 so didn’t expect to be waiting long. I’m now in que position 3 after waiting so long .. I’ve walked to the clinic and reception are not on their phones they’re chatting away to eachother. This is not professional what so ever .
GP surgery review: rise-park-surgery
Title: Terrible practise
Rating: 1 out of 5
Visited: December 2022
Been suffering pain for over 2 wks. Rang again today to get telephone consultation (again) had 2 already over the last 2 wks! To be told they have nothing & to ring bk tomorrow morning as they can't book in advance. Its absolutely disgusting the way they are running this practice at present. I'm now looking in to moving to another surgery. I understand most surgery's are in a similar situation. But rise park ( in my eyes) is on another level with not talking or seeing patients. As for ringing dot on 8am. I would love for someone to explain how you can be in a queue of 15 people!
GP surgery review: rise-park-surgery
Title: Not helpfull
Rating: 1 out of 5
Visited: December 2022
Been suffering a back pain. Had 1 phone consultation with gp only to be asked wether I've been on pain relief. Yes paracetamol ibuprofen paracetamol with codeine & pain relief from a pharmacy. Told by gp to take 2 paracetamol! Signed of sick for 7 days. Put in another sick note on the 21st didn't receive that till the 28th after ringing the surgery on 4 separate occasions. Back to work 4 hrs in and ive been sent home regarding back pain. No appointments available( shock) Told by reception to go walk in centre. Was in the surgery with someone and both receptionists were chatting amongst theirselfs. I rang and was in queue position 4!! Clearly not as busy as their making out. Just not interested your pushed from one place to another..
GP surgery review: rise-park-surgery
Title: Waste of time
Rating: 2 out of 5
Visited: December 2022
Have been waiting three months for feedback re an email sent by a receptionist to a doctor.  After twice chasing up, have been told today that I would need to see a doctor but there are no appointments and to keep ringing at 8am to see if any there are any available that day.  Querying if I could book a telephone consultation, I was told this was for a telephone consultation.  My problem is probably considered routine so why would I ring at 8am and take up an emergency appointment.  I have been with this practice for over 40 years and I have never known anything like this.  It takes ages to get through on the phone to be either cut off or told to ring back next day. Thought it was bad before Covid but it is even worse now and their mission statement doesn't relate to what one experiences.
GP surgery review: rise-park-surgery
Title: Thank you
Rating: 4 out of 5
Visited: August 2022
On a couple of occasions I was able to get a telephone consultation and was seen face to face the same day. The doctor took my symptoms seriously and after several investigations found the cause. 
In consultations I was not rushed
GP surgery review: rise-park-surgery
Title: not very good
Rating: 1 out of 5
Visited: March 2022
when you  phone up to try and get to see a dr it is always a call back and you are given advice then a prescription is sent to your chemist as they dont want to see you so how can they diagnose you over the phone
GP surgery review: st-albans-medical-centre
Title: Poor practice
Rating: 1 out of 5
Visited: October 2022
I’m very disappointed with the practice I’ve been trying to book a colorectal cancer blood test without success.
All I get from the receptionist is no appointments available for the near future you will have to go to the hospital.
GP surgery review: st-albans-medical-centre
Title: This surgery is getting sooo much worse
Rating: 1 out of 5
Visited: October 2022
I really didn’t think it was possible to be any worse than it was, but alas here we are. 
Appointment book for 2 things nurse not given time to do both things, so have to wait for another appointment that is after waiting for 8 weeks for this appointment. Prescription has been with a dr for 7 days and still hasn’t been signed off, urgent from the hospital as the tablet this surgery have been giving me for 5+ years are not the right thing and here I am still waiting. Do not go here if you ever want to see an actual dr as I am not sure they even have one
GP surgery review: st-albans-medical-centre
Title: on hold message
Rating: 2 out of 5
Visited: August 2022
once one can get through a monotonous and continuous message saying ''you are number **in the queue'' is activated ,bad enough if you are number 1 in the queue let alone hanging on for 10 mins listening to it -it 's enough to drive you suicidal, perhaps it's there to make you hang up! what happened to the music with intermittent message telling you what number you are ?
GP surgery review: st-albans-medical-centre
Title: Reception
Rating: 1 out of 5
Visited: July 2022
I attended an appointment well on time and was left at reception waiting to book in for over 5 minutes. The receptionist was dealing with a member of the pharmacy but priority should be given to people trying to book in for their appointment. When I did get to see the GP he commented I was 8 minutes late which I most definitely was not! Or should I say I would have been if reception had booked me in on time. This is unacceptable and a better booking in system is needed. I have no faith in this surgery anymore.
GP surgery review: st-albans-medical-centre
Title: Pleasantly surprised
Rating: 5 out of 5
Visited: May 2022
I'm a new patient that was transferred from a surgery due to closure. Phones are a problem at every practice and I wasn't expecting miracles, because the demand is just too high and the poor receptionists do what they can to meet it. I unfortunately had to use the surgery twice in one week, and I was very pleased with both doctors and how caring and responsive they were. The receptionists were lovely and made me feel very welcome. Thank you all for your help and hard work.
GP surgery review: st-albans-medical-centre
Title: Staff and doctor shortages.
Rating: 1 out of 5
Visited: February 2022
I have visited the practice twice recently and there was one receptionist and one nurse on duty. No doctors.
My wife was on the phone for 1 hour before it was answered only to be told she could get a phone call back in two weeks from a nurse who would then decide if she needed to talk to a doctor. What sort of service are they providing?
I took my wife to the walk in centre where after a three hour was seen by a Nurse Practitioner who prescribed Antibiotics and told her she had to make an appointment with her doctor.
So the merry go round starts again.
GP surgery review: st-albans-medical-centre
Title: very poor service
Rating: 1 out of 5
Visited: January 2022
Its Monday 07.03.2022. I phoned the practice at precisely 8.00am.
I was informed by the recorded voice that I was third in the queue.
After 15 minutes the practice phone started ringing. 
It is now 10.am and the phone is still ringing and no one has answered it. We are told not to just turn up at the practice without an appointment.
Will someone please advise how to get over the first hurdle and get someone to answer the phone?
Its 10.01am and I have just been cut off.
GP surgery review: torkard-hill-medical-ctre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
Can’t recommend this Practice enough, from phoning through to the helpful Receptionist & receiving a call from the friendly GP literally minutes later. What an exemplary service. Always friendly & helpful. Thank you!
GP surgery review: whyburn-medical-practice
Title: Don’t phone go in person if possible
Rating: 3 out of 5
Visited: January 2023
The gps, nurses and receptionists all give a decent service however the phone lines are terrible. I’m the next of kin for a 93 yr old lady and I live in a different county. Therefore the days I visit if I need to communicate with the practice team I have to go in person. I’m on hold for a least  3/4 of an hour and sometimes the line goes died before I speak to someone. Please please please sort your telephone lines out. It’s so frustrating and then patients become annoyed.
GP surgery review: whyburn-medical-practice
Title: Just tell you to ring 111
Rating: 1 out of 5
Visited: January 2023
This practice are a joke! I’ve got a two year old daughter and I’m pregnant and i rarely ever call but when I do like today with a migraine - told to ring 111 instantly. They have done this the last two times I’ve called and when I do ring 111 I manage to get a miraculous appointment at Whyburn. What sort of care is this for patients who are unwell they’ve got to ring 111 and be on the phone for half an hour only for them to make the appointment anyway? It’s disgusting I’m so sick of it and feel so unsafe being under this practice pregnant to be honest. Awful. Wouldn’t touch it with a barge pole but I’m unsure where else there is to go
GP surgery review: whyburn-medical-practice
Title: Impossible to get appointment
Rating: 2 out of 5
Visited: November 2022
Mobility issues due to spinal stimulator implant and frequent gout attacks which I'm on medication for and obviously not working I'm eating nothing and still having gout attacks frequently but can never get appointment ring back tomorrow 0800 but you never get threw when you finally do sorry no appointments left ring back tomorrow or go too walk in centre really gone down hill
GP surgery review: whyburn-medical-practice
Title: Terrible pallative care
Rating: 3 out of 5
Visited: October 2022
As a carer for a palliative patient I have had to contact this practice for a close reliative many times in the past year. Every single time we needed analgesia there is a problem. It is completely impossible to speak to a GP and even when a home visit is promised by reception staff and members of the district nursing team, they still don't bother to visit. Absolutely disgusted with this practice.
GP surgery review: whyburn-medical-practice
Title: Phone calld
Rating: 2 out of 5
Visited: October 2022
Rang today for appointment, waited 15 minutes and got to number 1 in que. They picked up the phone and put it down as I heard them. Rang straight back to answer phone of staff training. Disgusting
GP surgery review: whyburn-medical-practice
Title: Friendly people but terribly unorganized
Rating: 1 out of 5
Visited: October 2022
Writing on behalf of my 90 year old mother. Today is the 2nd time we have been for an appointment (spending £12 each time for the taxi). The 1st appointment was for blood tests but on arrival we were told they could not be done as on Fridays they were sent away earlier!! That was the Receptionist's fault for making an appointment Friday afternoon! 
The nurse made another 2 appointments for blood tests and a medicine review. We went for the blood tests but when we went for the review apparently no appointment had been made! 
Do they communicate to each other in this practice?!
It was impossible to speak to the doctor or to see anybody as I was given the usual reply "Iam sorry but the doctor isn't in and nobody else is available"!!
There are many other occasions where I have been totally disappointed by this doctor as he shows complete lack of interest in his patients and of the entire practice. 
It's a shame as Iam sure that this practice could, as it once was, be an asset to this community.
GP surgery review: whyburn-medical-practice
Title: Worst surgery Ever
Rating: 1 out of 5
Visited: October 2022
Spend a whole week trying to get through on the phone. One day sat on the phone for 45 minutes and still only got to number 4 in the queue. Completely ran out of HRT and Anxiety medicine. Plqced several orders for repeat prescriptions on their website which have all been completely ignored! Anxiety got that bad I had to contact the mental health crisis team! This surgery is Disgraceful!! Shame on you! Disgusted