janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: north-beverley-medical-centre
Title: Great Doctor
Rating: 4 out of 5
Visited: January 2024
The Doctor I saw was interested in what I had to say and very helpful plus prepared to try and find out what is going on with my medical conditions.
Well done to the doctor I saw and from now on will ask for that female doctor.
GP surgery review: north-beverley-medical-centre
Title: Quick Response
Rating: 5 out of 5
Visited: January 2024
I had a problem and the GP referred me to a specialist. I was called the next day and an appointment was offered the following week.
GP surgery review: north-beverley-medical-centre
Title: Not great
Rating: 2 out of 5
Visited: January 2024
Difficult to get through on the phone, always a queue. Difficult to get an appointment. 
Issues with prescriptions. 
I felt my last appointment with a GP was unhelpful, the GP was not very knowledgeable in the area discussed, denied my request. They seemed unhappy that I had sought private healthcare and I felt they were dismissive of my concerns.
GP surgery review: north-beverley-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: January 2024
From ringing and talking to an extremely helpful and professional receptionist to seeing the doctor. I had a very good experience. Both members of staff were extremely helpful and knowledgeable and it really put me at ease. From ringing, to appointment, to treatment was very quick and very professional.
GP surgery review: north-beverley-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2024
I got an appointment for the same day and had tablets prescribed. 
Excellent service. We have been very pleased with the doctors since moving to Beverley last year Thank you
GP surgery review: north-beverley-medical-centre
Title: Overworked
Rating: 3 out of 5
Visited: January 2024
My visit was good about 10mins overdue but the rest went swift and efficient.painless blood sampling and a pleasing blood pressure
GP surgery review: north-beverley-medical-centre
Title: Explanation
Rating: 4 out of 5
Visited: January 2024
I was querying reasons and side effects of a medication. The explanation was given well, I understood what was being said, and I was able to make an informed decision about whether I was going to take the medication, thankyou.
GP surgery review: north-beverley-medical-centre
Title: Annual review
Rating: 4 out of 5
Visited: January 2024
I had two appointments one followed by second. The nurse did the general review, bloods,etc. but wasn’t qualified to deal with the query re. my drugs. Both practicitioners were polite, professional and very pleasant. 
I felt for the first time since the surgery has more or less got back to normality that I wasn’t rushed and also was listened to.
GP surgery review: old-fire-station-surgery
Title: Not good enough
Rating: 2 out of 5
Visited: October 2023
I rang on Friday for an appointment to have a chat about period problems. Receptionist didn’t give me exact time of when the doctor would ring as I had to be at work at 12pm that day and wouldn’t have access to phone. Doctor rang me at 11:30, when I was on the bus and said they’d call me back Monday. When they did call it was a very short and snappy conversation and I wasn’t very happy with the service I received as I didn’t get the help I was hoping for. Not a happy patient
GP surgery review: old-fire-station-surgery
Title: Lung Function
Rating: 5 out of 5
Visited: July 2022
I visited my local GP surgery for a review of my suspected COPD and although the nurse confirmed that I had moderate COPD, I was delighted with her assessment, explanation and treatment of my condition. I was told that I had COPD for years and have been given an inhaler some years ago which never worked for me but I have now been given an inhaler which will last 24 hours and tablets which will break down the mucus, allowing me to breathe easier. Brilliant, very impressed with her performance and only wish that I could name her. Suffice to say that she was an expert on lung function and certainly knew what she was talking about. Thank you.
GP surgery review: humber-primary-care-ltd
Title: How can I make an appointment?
Rating: 1 out of 5
Visited: August 2023
We phoned this practice today at 4pm to try and make a routine appointment for my wife with a nurse for an injection that she requires regularly. I was caller number 12 in the queue. We need this appointment - so I stayed on hold, and occupied myself with other things while I waited. In the end, this practice kept me on hold for 2 hours. During that period, I advanced from number 12 in the queue to number 3. I got repeated reminders over the 2 hour period that I could book appointments online via their app. This is untrue. The app has no appointments available. It never has when I’ve looked. After 2 hours, at 6pm I was abruptly cut off. There appears to be no means of contacting this surgery electronically, via e mail etc. From a patient’s perspective, I feel like they are literally closing off all forms of contact. My wife still hasn’t got her appointment, and we simply haven’t got more time just to sit there on hold, in the hope that someone from Manor House Surgery/Humber Primary Care might actually answer the phone and provide an appointment booking service. Hopefully somebody in authority will do something to investigate what is happening at this practice, and quickly set things in place to improve it. Keeping people on hold on a phone for 2 hours - then cutting them off? I don’t think that should be acceptable.
GP surgery review: humber-primary-care-ltd
Title: Disgraceful Practice
Rating: 1 out of 5
Visited: July 2023
Rang Friday for appointment told to ring surgery at 8 am Monday for appointment, Monday came waited outside the surgery7-45am surgery opens at 8am,one gentleman ahead of me,doors open 8am gets to one of the two receptionists no appointment,no phone appointments go to walk in centre at Bridlington hospital an absolute joke,talk about passing the buck practice an absolute disgrace.if there were a rating it would be Zero for this practice
GP surgery review: humber-primary-care-ltd
Title: Poor service
Rating: 1 out of 5
Visited: June 2023
While I was dealt with today the receptionist stopped and got a biscuit and had a chat with a colleague and then she rudely said I can only deal with one thing at a time and then stopped again to order her tea and have a chat to some different colleagues- I have a hidden disability that means I cannot stand for long period of time. Considering it doctor’s surgery you would think they would take account of how they keep ill people waiting
GP surgery review: humber-primary-care-ltd
Title: Not very good
Rating: 2 out of 5
Visited: April 2023
Just tried to ring to get some antibiotics but I was cut off,  Rang 111 the lady was very nice but i had to go through all the speel.   This was then referred back to GP.  Would like to know why I was cut off from GP surgery in the first place.  Doesn't appear to have changed for the better
GP surgery review: humber-primary-care-ltd
Title: Very poor practice
Rating: 1 out of 5
Visited: March 2023
Tried to make an appointment this morning for my husband to see a GP There wasn't one available for three weeks.
This used to be the best practice in Bridlington,now it is the worst.
GP surgery review: humber-primary-care-ltd
Title: Feel let Down by the system
Rating: 3 out of 5
Visited: February 2023
Had Telephone Appointment with Dr,Told he wanted face to face Appointment with me,Contact surgery after 1week,no appointments,Called In surgery again after 2week wait,no appointments,Why are we told to ring surgery at 8am or go there 8am, if they have appointments why do I need to contact them When Dr,said I need Face to Face appointment,Still Waiting 
After 2weeks ,Just wonder how much worse it can get,the system needs sorting,stress levels getting worse with Patients,
GP surgery review: humber-primary-care-ltd
Title: Cut your phone fall off
Rating: 1 out of 5
Visited: February 2023
Cut my phone call off because there were ten in the queue. Visited the surgery, told me to go to the hospital emergency doctors because they couldn't see me. Been with the practice before it became Humber primary care since I was born and my parents and grandparents before me. What an absolute shambles. They've lost the family surgery / doctor that we were all used to. I have immunity issues so needed to see someone, but no they weren't interested. That was in Bridlington. Shameful.
GP surgery review: humber-primary-care-ltd
Title: No appointments
Rating: 1 out of 5
Visited: October 2022
Spent over 2hrs in a queue on the phone when I eventually got through was told to ring at 8am or go to surgery at 8am as lots of people are doing to make an appointment.If it was urgent they told me to go to the hospital or I could have a doctors appointment on 11th November.
Because of not getting appointments the things you wish to discuss become more than just the original problem and when you eventually get an appointment there's not enough time to discuss everything.
I feel like many others completely let down by the whole Manor House experience.
The whole system needs completely overhauling and put the patients first
I don't know why I bothered ringing as I know feel worse than I did.
When is somebody going to take responsibility for this mess.
GP surgery review: humber-primary-care-ltd
Title: physic appointment
Rating: 5 out of 5
Visited: February 2022
the session of physio was excellent with complete understanding of my problem. the treatment recommended is working very well.
 Thanks to the staff
GP surgery review: practice-3,-medical-centre,-bridlington
Title: Great practice
Rating: 4 out of 5
Visited: October 2023
I have been a patience at this surgery, for 8 years. I have been treated with, great respect,and I feel confident in going in there.
GP surgery review: practice-3,-medical-centre,-bridlington
Title: Cant get a Covid booster in Bridlington anywhere
Rating: 4 out of 5
Visited: September 2023
Firstly, I am over 65 and we are being urged to get our 2023 Covid booster jabs, because the new variant is spreading fast.
But currently (27.9.23) it is not possible to book a Covid booster anywhere in Bridlington because i am told ‘supplies have not arrived yet.’
They have arrived everywhere else in surrounding areas however - eg Hull has plenty!
The nearest place to get a Covid booster jab if you live in Bridlington  , according to the online booking service, is currently Filey Bay.
Why should i have to travel to Filey Bay to get it ? 
My second point is that i had my annual flu jab today at my GP practice in Station Road, Bridlington.
It would have been perfectly safe to give me - and everyone else - their Covid jab at the same time.
But no, we all now have to traipse back another time, wasting valuable time and resources. Or drive up to Filey bay to get it/ as above. 
Not everyone has a car to do that. Bus and train services are unreliable.
And many people in the 1st tranche (over 65’s) eligible for these jabs are elderly and infirm - i feel very sorry for then because they will have to trail back once again for their Covid jab - why?
We are constantly told NHS staff resources are in short supply - so doing both jabs together would have saved a huge amount of staff time.
Just to add, my flu jab was done very efficiently and the nurse was i saw was wonderful and the organisation was great.
But why put everyone - including staff and volunteers - through all that again for the Covid jab when both could have been done together?
Surely it would have saved a lot of money as well ?
GP surgery review: practice-3,-medical-centre,-bridlington
Title: Ego, power and medicine a bad look.
Rating: 2 out of 5
Visited: July 2023
My most recent experience with this surgery was one that shouldn't put anyone off seeing their GP, please let me make that absolutely clear. Since this surgery merged with other surgeries there are strange gps who do not know you or 
 anything about you or your history. Like many others my own experience was by telephone and with a gp who knew little about me or my history and felt that they had to impose  opinionated views and practice upon myself with consequences which were truly and deeply alarming and disturbing affecting me deeply emotionally and physically at a time when I truly needed compassion and kindness. Perhaps they were having a really bad day but they felt the need, which I feel was driven by ego and possibly a distorted view and because they could, to change my treatment radically. This surgery used to be one of the most excellent around and hopefully things can only get better for all of us. It is so disappointing that I feel it has to be made clear to anyone reading this that they should really try to stick to the GP that they know and know well with kindness and trust. I sincerely hope that this is not the shape of things to come...
GP surgery review: practice-3,-medical-centre,-bridlington
Title: rushed
Rating: 3 out of 5
Visited: July 2023
I wasn't aware that when you book a appointment it is for a certain time, I asked for my blood pressure to be taken only to be told that the next patient was waiting. I have waited more than 20 minutes over my appointment time and never complained, so an extra 2 minutes to do my blood pressure isn't unreasonable.  I just felt that my appointment was rushed and we should never feel like that when we go see our GP
GP surgery review: practice-3,-medical-centre,-bridlington
Title: Unable to recommend
Rating: 2 out of 5
Visited: July 2023
Since the merger of my surgery with several others strange GP's are now available for consultation other than the one you may have been consulting from many years and trust implicitly. This is my personal experience and hopefully one that cannot and will not be repeated. I have a long-standing in the switch has been treated for many years by my trusted gp and then one who you have never felt the need to console comes along and countermands nearly all of your trusted gps opinions views and treatment! Quite obviously this has caused me considerable distress and worry which would have been so easily avoided had a been giving the choice to see my regular and trusted GP. The practice used to be one or outstanding excellence and now it is just one of pot look and I have been on the unfortunate end of this. I found so little tact, care or compassion on the other end of the telephone I was left in deep distressed by this and cannot any longer most unfortunately and disappointingly recommend telephone consultations with strange doctors who do not know you or your history which is a tragedy as the surgery was once one of pure excellence and kindness. I am deeply sorry at having to give this review but I find myself in an impossible situation and truly need a second opinion but I fear I may be put through the strange doctor all over again and this is something this surgery needs to address urgently. This situation is one that patients with longstanding illness may find deeply distressing as I do and hopefully the GP's can prevent from happening as this surgery used to be one of absolute excellence where compassion and kindness could be found.
GP surgery review: practice-3,-medical-centre,-bridlington
Title: Excellent
Rating: 5 out of 5
Visited: June 2023
Can’t fault the surgery All the staff are polite and helpful (often under very stressful circumstances)My husband and I have always received excellent and prompt care Keep up the good work ⭐️⭐️⭐️⭐️⭐️
GP surgery review: practice-3,-medical-centre,-bridlington
Title: So happy to be part of this practice
Rating: 5 out of 5
Visited: May 2023
Had 2 visits to the practice. One for my very nervous 6 yo and one for myself.  I could not be happier about the service we received. It is the first time in recent years that I have not felt I was inconveniencing the nhs by using their services. Short wait- less than 15 mins from appointment time. Immediately put at ease by friendly staff. Even receptionists are friendly, professional, and helpful. This practice reminded me of what it used to be like to visit the gp in years gone by.
GP surgery review: practice-3,-medical-centre,-bridlington
Title: Outstanding in every way.
Rating: 5 out of 5
Visited: April 2023
I have been seriously ill and this was spotted by my GP who at once sent me to hospital, had he not done so I wouldn't be here to tell the story. It can be a complicated and frightening thing when very serious illness is suspected and yet you have to wait and wait for test results. Today I spoke to the most helpful and understanding person I could have have possibly wished for who told me exactly what the results of my tests were showing even though the news wasn't very good that kindness shown to me was simply outstanding, wonderful only something I shall never forget. I cannot praise this practice enough and whoever I spoke to, thank you from my heart.
GP surgery review: practice-3,-medical-centre,-bridlington
Title: Excellent Service
Rating: 5 out of 5
Visited: March 2023
I have had reason to ring twice this year, since being transferred from practice one. First time I was 2nd in phone queue, and I had a doctors tel appointment within 5 hours. 2nd call I was 7th in tel queue and saw a doctor within 2 hours. Thank you.
Since then I  have several secondary appointments and 2 followup calls to check on my progress. 
I am very impressed with the service and all the staff, including the reception staff.
GP surgery review: practice-3,-medical-centre,-bridlington
Title: Did their best
Rating: 3 out of 5
Visited: March 2023
I recently consulted a GP with a difficult to treat illness of long-standing. They showed kindness but little capability or understanding of the illness or of my own personal history which goes back a significant number of years. Consequently the advice I was given was not particularly helpful nor was it particularly unhelpful, it was  what it was and lead to a feeling of frustration which isn't unusual with this illness. Given the apparent long waiting lists to see specialists in this field and the difficulty the GPS find in treating this illness then the consultation can be more clearly put into perspective. The GP did their best and can't be criticised for that, it's just after all these years I had expected a more specialised answer and knowledgeable help but given the enormous pressure that the GPS are under at this practise I do understand,as must we all, and I am at least most grateful for that no matter how little or how great depending on the circumstances and situation of course. Many thanks for the kindness shown to me which is an  incredibly valuable resource we all must nurture and give to each other.
GP surgery review: bartholomew-medical-group
Title: Rude Receptionists
Rating: 3 out of 5
Visited: October 2023
Just been in and kept waiting while 2 of them chatted with someone they knew about diet, what she eats, where’s she’s going etc! 
Only me in waiting to speak to them. They then said did I want something, like I was in there for the fun of it. I said yes to be served. 
About 12.10 this happened. More important to leave me and have a good gossip. Absolutely appalling service
GP surgery review: montague-medical-practice
Title: Top practice
Rating: 5 out of 5
Visited: January 2024
I have a 3 monthly appointment with the nurse, which is always spot on for time, always very friendly and informative with what she is doing and why. Only downside is I used to book it while I was there, now she can’t see 3 months forward on the calendar, so I have to remember to ring 6weeks prior, not a major problem other than my own memory is not great. But all in all now we have more doctors is a first class service
GP surgery review: montague-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
Usually get an appointment when I need it, some lovely staff, can't fault the G.P'sThank you Montague medical centre
GP surgery review: montague-medical-practice
Title: Excellent experience
Rating: 5 out of 5
Visited: January 2024
I attended the practice for a shingles jab and was very happy with the professional treatment that I received.
GP surgery review: montague-medical-practice
Title: Excellent practice nurse
Rating: 5 out of 5
Visited: January 2024
After having postponed twice for personal reasons it was easy to reschedule. The nurse I saw was thorough and explained everything I needed to know. Great work.
GP surgery review: montague-medical-practice
Title: Terrible
Rating: 1 out of 5
Visited: January 2024
Appointment cancelled & not informed been waiting for a 24 hour blood pressure monitor fitted for months. Just disappointed again with the surgery
GP surgery review: montague-medical-practice
Title: Very friendly and caring diabetic nurse
Rating: 5 out of 5
Visited: January 2024
My mother was given plenty of time to discuss her concerns and the nurse was very thorough. Time was given to chat too which was much appreciated by my mum
GP surgery review: montague-medical-practice
Title: Ridiculous ‘no show’ policy
Rating: 3 out of 5
Visited: January 2024
Was sent a text saying I must go for a review before I can have my next prescription, I book this in an arrive at the doctors office perfectly on time. I wait in the queue at reception, polite and patient. Only four minutes pass and I am now at the front of the queue when I receive a text from the doctors office I am stood in, saying I have “no showed” for my appointment and it has been cancelled. I tell this to the receptionist and she can only tell me to reschedule my appointment, despite me being on time. This consequently led to me not being able to pick up my prescription for an additional 4 days when my new appointment is scheduled. This is absolutely shocking. Luckily my health does not depend on my prescription but if it did then the doctors would be 100% responsible.
GP surgery review: montague-medical-practice
Title: Excellent manner
Rating: 5 out of 5
Visited: December 2023
The nurse I saw was very friendly, informative and thoughtful. She gave me my results and was very encouraging. Future reviews were put in place.
GP surgery review: montague-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Friendly staff answer all questions and very helpful 
Overall nice and calming experience 
Also very clean and tidy premises  
Would recommend
GP surgery review: montague-medical-practice
Title: From reception to medical staff great people
Rating: 5 out of 5
Visited: December 2023
Visit practice once a week for medical condition always given highest amount of attention 
Doctors and nurses always very polite and helpful
GP surgery review: the-snaith-and-rawcliffe-medical-group
Title: Excellent all round patient centred service
Rating: 5 out of 5
Visited: June 2023
I have only recently moved to this practice in the last 12 months. I have been blown away by the service, dedication and focus on their patients. I know all too well how GP services get a bad reputation for not being accessible. So wanted to share my experiences so far have been excellent.  When I needed to make an appointment for a non urgent reason the reception staff apologised first that it “might be a while” to then be shocked when it was only a week later. in the past at previous doctors I’ve dreaded having to call to make an appointment. Not here, the ladies on the front desk are so helpful and friendly and I feel comfortable and confident to ask the questions I’d have previously avoided for fear of putting on a pressured resource. 
 Today I had a call for my medication review. I was dreading that too, but the pharmacist who called me was lovely, helpful and a pleasure to deal with. Whatever you’re all doing there needs to be shared as excellent practice other services should be striving to provide. Thank you The Marshes