janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: brig-royd-surgery
Title: Outstanding practice
Rating: 5 out of 5
Visited: February 2023
I have been with this practice since the 1980's and have only received the best of treatment all through this time. This extends to all the staff and their exemplary management of the practice even through the most difficult of times such as the recent pandemic. The staff are always courteous and professional and I never feel 'brushed off'. Mostly I can get an appointment within 24 hours. I could single out one or two names but apparently I am not allowed , but I know no other practice where the GP calls you to check on your progress. A number of years ago I had a very nasty accident in France and was admitted to hospital there and to my astonishment my GP rang me there to enquire after my welfare!! I am always lauding the tremendous treatment I've had at Brig Royd to my friends and family. They are very jealous! I hear the experience people have with other practices and I am thankful every day that I am with Brig Royd. Well done, you all deserve a medal.
GP surgery review: brig-royd-surgery
Title: Exemplary Primary and Secondary NHS Service in Calderdale!
Rating: 5 out of 5
Visited: January 2023
I would like to take this opportunity of thanking BrigRoyd surgery for exemplary response to a medical issue raised with you this week. The receptionist was fast and responsive providing me with a face-to-face appointment with the doctor within 24 hours. I saw a Doctor this morning(Friday, 6th January, 2023) who provided a thorough check on my medical issue with a further precautionary direction to attend hospital which he arranged there and then. I was seen by a range of medical staff at Huddersfield Royal infirmary the very same morning. All were extremely friendly, efficient and kind.


A big shout out for primary and secondary healthcare in Calderdale!

￼

I would also add that when my wife and I raise issues with your surgery we invariably get excellent attention and follow up.


Well done and with many thanks.
GP surgery review: brig-royd-surgery
Title: Great practice and care
Rating: 5 out of 5
Visited: January 2023
I just wanted to acknowledge the fantastic care I have received at Brig Royd Surgery. I have been listened to with compassion and felt both heard and understood. Despite capacity pressures I have never felt rushed when attending appointments and my health concerns have been effectively investigated, and when required referred swiftly to specialist services. I wanted to record my sincere thanks to Brig Royd Surgery!
GP surgery review: brig-royd-surgery
Title: Five Star/Gold Star service
Rating: 5 out of 5
Visited: January 2023
Over the past 12 years, my wife and I have received superb service from the Brig Royd Practice. The practice administration is the best we have ever encountered in our 70 plus years. The clinical staff encountered have been capable, considerate and above all caring. This is an organisation that should be very proud of their value to society. We never cease to be impressed.
GP surgery review: brig-royd-surgery
Title: Exceptional Practice
Rating: 5 out of 5
Visited: December 2022
I moved to Brig Royd Surgery after being at my previous GP practice for almost 35 years. Having been registered with Brig Royd now for almost 6 months i have to say that i wished that i had registered with them many years ago. The service provision, expertise of all the GP's, nursing staff and admin support is first class. It was nice to have an appointment with a GP who actually cared and took his time to go through everything clearly. I am absolutely blown away by the service at Brig Royd and whatever you are doing keep going. Great customer experience and well done to all the staff.
GP surgery review: stainland-road-medical-centre
Title: Great staff
Rating: 5 out of 5
Visited: August 2023
I recently had both a telephone appointment and in person visit to the Medical Centre. The two members of staff I spoke to on these occasions were exemplary, being patient and understanding and came across as very compassionate. All this in a time when the NHS is still incredibly stretched.
GP surgery review: stainland-road-medical-centre
Title: Avoid at all cost
Rating: 1 out of 5
Visited: May 2023
What absolute joke waited 35mins over my appointment time which was only 2 hours since opening time to be told I couldn't have what I went for. Not only that whilst waiting in reception noticed how rude the receptionist was with patients never just joined this doctors and never had a doctors as bad as this one.
GP surgery review: stainland-road-medical-centre
Title: Good but hard to get appointments & no online booking
Rating: 4 out of 5
Visited: March 2023
I like this doctors clinic and have found a good doctor.

The online appointments are no longer bookable online sadly which I hope they bring back as it is hard to call due to chronic illness and call queues are long on the phone.

They removed a vital form of accessibility.

I really hope they bring back online booking!

Made it so much harder to get an appointment and removed a vital form of accessibility for disabled people like myself who struggle to call and need days being bedbound just to recover from phoning as it is that hard.
GP surgery review: stainland-road-medical-centre
Title: Disgusting service
Rating: 1 out of 5
Visited: February 2023
I had a phone appointment with the doctor who said they wanted to see me face to face and that reception would ring me back to arrange the appointment, this never happened. I rang reception and they made me a second phone appointment with the nurse instead of the face to face with a doctor as requested. I was told by the nurse if the problem intensifies, I must be seen face to face. The next day I rang to make a face to face appointment as the problem had gotten worse over night and was told that I could only be given a phone appointment even though the doctor and nurse the previous day had said and wrote in my notes I need a face to face appointment. I spoke to the doctor who wants a face to face appointment. Unnecessary stress for myself and a complete waste of time.
GP surgery review: stainland-road-medical-centre
Title: Felt well looked after.
Rating: 5 out of 5
Visited: October 2022
I was very appreciative of the automated systems keeping me posted about my e- appointment with my doctor.
Also I had a query regarding my sick note, this was promptly sorted out. The receptionist went and sorted this for me personally. This was amended within 5 minutes and sent to my phone via text.
I was really impressed with the care I received technology/personal touch.
Would highly recommend this surgery, really look after their patients,
GP surgery review: stainland-road-medical-centre
Title: This practice does not support full time workers!!!!
Rating: 1 out of 5
Visited: March 2022
Great difficulty obtaining an appointment. Most recent example - waited 1 week to get a call appointment, which I was advised would be at any point during the afternoon - an approx 6 1/2 hour window.  Unfortunately I had to take a 4 min call during this window that just happened to be when the call was made and no further attempt made after that.
 I start work at 7.30am, incredibly difficult to start calling at 8am and repeatedly re-dial until I get through to speak to someone so by the time work commitments free up to call around lunchtime all appointments have gone for the day ... and so the loop begins again. This booking system just does not support full time workers. Really disappointing service.
GP surgery review: stainland-road-medical-centre
Title: Great surgery,great staff
Rating: 5 out of 5
Visited: February 2022
All my  contacts with the surgery I have always been impressed at how the surgery staff have done there best to accommodate, be it appointment, prescription,or results, I also had minor surgery during covid,which also is impressive 👏, for myself not a great deal changed apart from being unable to talk face to face to a member of the great team you have at Stainland Rd medical centre, well done and thank you
GP surgery review: station-road-surgery
Title: Good local practice
Rating: 5 out of 5
Visited: September 2023
My husband and I went to a walk in flu vaccine this morning straight in nurse checked name dob address etc so we felt safe
We would use this service again
GP surgery review: station-road-surgery
Title: Always supportive and kind.
Rating: 5 out of 5
Visited: August 2023
Whenever I have to visit or phone the surgery, staff are always as kind and helpful as possible. Today was no exception. I feel reassured that I'll receive the best of care  at Station Road Surgery. Huge thanks.
GP surgery review: station-road-surgery
Title: Positive experience
Rating: 4 out of 5
Visited: July 2023
First time using this doctors practice since moving to the area and am happy to say that my experience from booking with reception to my appointment was a positive experience both the receptionist and go I saw were very friendly and professional.
GP surgery review: station-road-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: July 2023
Conscientious and prompt. 
Telephone answered quickly. The nurses are always polite and try and accommodate you with prompt appointments. 
All doctors are very accommodating and will not hesitate to spend time with you to ensure a correct diagnosis. This then is backed up with prompt medication when required from the pharmacy
GP surgery review: station-road-surgery
Title: Not good
Rating: 1 out of 5
Visited: June 2023
Had an appointment back in January. Was referred to another GP which I’ve waited over 6 months for. To be told that they don’t deal with that issue there and shouldn’t have been referred. I was then given a sheet on what to do. Utterly pointless me waiting 6 months as they couldn’t do what I was told by station road. Waste of my time
GP surgery review: station-road-surgery
Title: Amazing practice & staff
Rating: 5 out of 5
Visited: June 2023
Having been a patient at this surgery for over 10 years I have experienced only outstanding care.
I recently submitted an online consultation and was given a face to face appointment the same morning.
Primary care is a challenging place to be with staff shortages and not enough GP’s being trained but this surgery is still delivering outstanding care!
Keep up the good work Station Road Surgery!
GP surgery review: station-road-surgery
Title: Horrendous practice
Rating: 1 out of 5
Visited: June 2023
Worse doctors and experience I have received. If you are ill and registered here recommended you go straight to A&E or call 111. Not sure why have receptionist as ask you to do online consultations, where you wait over a week for response then tell you go to pharmacy who can’t help, even though you have seen a pharmacist!!! Doctors not interested don’t want to see you and tell you if symptoms get worse just call 111. Wanted some antibiotics for chest infection for my son who was sitting GCSE’s doctor not interested when eventually spoke to one hadn’t even seen my son so how would they know how bad he was, therefore exams taken whilst having bad chesty cough. A soul disgusting behaviour with no care at all for their patients. They might as well save money with not having receptionist and put into more doctors as I have said they only tell you to fill online form!!!!
GP surgery review: station-road-surgery
Title: Brilliant Service
Rating: 5 out of 5
Visited: January 2023
I had cause to use the online service having had very concerning health issues one morning. Within 3 hours of posting my concerns I had received a  telephone consultation and an urgent hospital appointment was arranged along with advice of how long this could take plus a prescription request sent to my nominated pharmacy. The doctor I spoke to was so kind and reassuring. 
I would certainly recommend using this service.
GP surgery review: station-road-surgery
Title: Quick Response
Rating: 5 out of 5
Visited: January 2023
I find the staff/Doctors at this practice so efficient and caring. I completed an online form with my concern in the morning of 25/01/2023 and had a prescription waiting for me to collect from the pharmacy, shortly afterwards. 
Great practice, would highly recommend.
GP surgery review: station-road-surgery
Title: Caring Practice
Rating: 5 out of 5
Visited: December 2022
I had a worrying health issue I rang next day and got appointment next day The lady Doctor was very attentive and from then onwards I got speedy tests scans etc and within 6 had a operation I cannot give enough praise to the receptionist Doctor and Calderdale keep up the good work
GP surgery review: king-cross-practice
Title: Dissatisfied
Rating: 3 out of 5
Visited: August 2023
Today I tried to contact the practice regarding my husband who had been unwell for 4 days the attempt I was informed the queue was full I then rang again to try and arrange a home visit I haven’t done this for 30 years so it’s not something we do often. This call rang and rang then cut off. I then tried the appointment again after all the guff at the beginning I was cut off again did not have any option at all. I then took my husband to A&E where he was looked after and put on a drip. To say I am disappointed is an understatement this surgery used to be really good now I wouldn’t recommend it to anyone it’s time things changed my daughter is a nurse at a doctors practice they speak to everyone and are now offering face to face for all appointments.I would have been happy to speak to someone but unfortunately that is to much to expect now.
GP surgery review: king-cross-practice
Title: Excellent, Holistic Care
Rating: 5 out of 5
Visited: August 2023
Nothing less than an excellent standard of care here in my experience. Admin + Clinicians are very  kind and supportive.

Accessing any GP is increasingly difficult. Blame your government, not those who are struggling to help lots of people with very little resource.
GP surgery review: king-cross-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
I am a new patient , I find both staff and doctors to be extremely helpful and very supportive.

Emergency appointments are made in very good time.

 I highly recommend this practice.
GP surgery review: king-cross-practice
Title: New Phone system is appalling
Rating: 1 out of 5
Visited: April 2023
Please change your phone system, the current new system is appalling and simply does not work. Ring repeatedly and after a 1 and a half minute intro it just cuts you off, as the call system is full. This is when ringing at exactly 8am (and then at 1.30 pm). After a hour of pressing redial, you eventually get through to the system to be told you’ll be rung back (which is good in theory), but by this time they ring back it’s another hour and all the appointments have gone. Told to ring back at 1.30 and the merry go round begins again. Previous to this, we may have a long wait in a queue but at least you had a slot and eventually get through. The system causes a lot of frustration and annoyance and whilst I’d never ever be rude to reception staff, I can see why the current service is causing emotions to run high with people. Additionally, the loss of the full engage consult system is such a huge mistake. Why lose such an effective tool? Many queries could be swiftly dealt with via a messaging and photo system. I had to be sent a phone link via reception and the gp didn’t have access to it as it hadn’t been uploaded by the time I spoke to the gp.
My husband had to go into the surgery at the end of the day to get a blood test appointment as again couldn’t get through on the phone after gp wanted out daughter to get booked in for a blood test.
I’ve always thought highly of the booking system at King Cross, exactly because you could always speak to someone on the day. Really disappointed in this change and I really hope it will be reviewed by the practice manager. I have nothing but respect for the Doctors and staff here, but please consider a review of the new systems as it caused a great deal of stress, time and frustration simply trying to get through yesterday. This is bound to send people to A&E unnecessarily.
GP surgery review: king-cross-practice
Title: Excellent service
Rating: 4 out of 5
Visited: February 2023
Right from my first phone call to the surgery I was helped by a receptionist who understood my request for a gp visit. A prompt telephone call from a go within 30 minutes, and a extremely quick visit from the advance visiting service team to my mum all within the hour. And to complete this excellent service an ambulance was attending to my mum within the hour it was requested. I would like to give my thanks to the go surgery and all the staff for there support and profession help they gave myself and my mum at this very worrying time.
GP surgery review: king-cross-practice
Title: Excellent encounter today
Rating: 5 out of 5
Visited: July 2022
Today I missed a couple of calls through my own fault but apologised towards the end of the day when the GP tried my number again.

They gave me a lot of their time and attention (I didn’t feel rushed at all) and they provided compassionate, empathetic and efficient care. In the single appointment they were able to facilitate the resolution of several issues and were very clear about the plan and follow up.
GP surgery review: king-cross-practice
Title: Good Practice
Rating: 4 out of 5
Visited: June 2022
Although difficult to get through, the reception staff are pleasant and understanding. Sent for tests at hospital quickly after being seen by the doctor and gives you confidence in the service
GP surgery review: king-cross-practice
Title: New patient - fantastic experience
Rating: 5 out of 5
Visited: June 2022
I’ve just moved to this surgery after relocating.

They arranged my repeat prescription promptly and without issue. They quickly granted me online access. Primary care is under immense pressure as most know, however in comparison to my previous surgery, this practice isn’t too bad to get in touch with. They also engage with you via the NHS app and text message.

I was seen for a new patient check with a friendly and skilled HCA who ensured my records were correct.

I also had a telephone consultation with a GP. I missed their first call by accident but they soon called back. They were very professional, knowledgeable and caring, and reached a sensible plan with shared decision making. A specialty referral and scan request was made on the same day.

The administrators are also kind and efficient.
GP surgery review: king-cross-practice
Title: Great practise, excellent care.
Rating: 5 out of 5
Visited: January 2022
Needed to consult a pharmacist with an issue who advised seeing the GP, phoned up and was advised telephone consult later that day. Within 2 hours of call to surgery received said telephone consultation and prescription waiting to collect at chemist. Great, prompt care and attention.
GP surgery review: spring-hall-group-practice
Title: Poor telephony service
Rating: 1 out of 5
Visited: December 2023
Your phone system is a shamble.

At 8am today I called
First call - 41 minutes and 30 seconds the call was picked up I heard them say hello, when I spoke back they did not hear me and terminated the call (Number 38)
Second - call was 51.24 and the same happened again (number 46
Third call – I cut it off as I was number 30 with the intention of just leaving another review
Fourth call, thought I was ringing the reception number, no Im in the queue 26

I have already been asked to manually fill in your complaint form, which I thinks is extremely poor service, why could the email and my stinging review be enough.  I have not doubt that by the time I get through to person, all appointments will have been taken for the day, so again will have to wait a week to go through this fiasco.  However, I am hoping my request to move to a more competent surgery is accepted
GP surgery review: spring-hall-group-practice
Title: used to be a great practice
Rating: 1 out of 5
Visited: October 2023
Too many practices why take on more when you cant cope with the one you have, I went into hospital on the 18th October came out on the 21st was told to book an appointment with the doctor for my staples removal on the 1st of November which I did I got an infection managed to get through after umpteen times trying to get through sent district nurse that was the first and last time I had any help from this practice visit, what happened to aftercare rang up on the 3rd and was told by reception I would have to go to A&E disgusting as they shouldnt be having to do GPs job they have enough to do. I dont go to doctors unless really essential, I am thinking
 of trying to find a doctor who thinks of their patients, not money
GP surgery review: spring-hall-group-practice
Title: Disappointing
Rating: 1 out of 5
Visited: September 2023
I was called for a 60 year old check up, August 2022.
Reluctantly attended ( I do not go to doctors, unless absolutely desperate) still waiting for the results. Informed twice that the person with the results was off work. When I rang, I was advised not to ring again, as they would ring me. Still waiting 13 months on!
In the process of trying to get an appointment, this is only through sheer desperation.
There has been a distinct decline in service.
GP surgery review: spring-hall-group-practice
Title: deteriorated since combining with other practices
Rating: 3 out of 5
Visited: September 2023
Why bother sending text messages to invite people to follow a link to book a covid/flu booster when within minutes of getting the text and attempting to book an appointment there are none available for the next four weeks and none offered for after those dates. Pointless and very frustrating exercise.
GP surgery review: spring-hall-group-practice
Title: No care and attention
Rating: 1 out of 5
Visited: August 2023
1) My mom had an appt on 24/7 and couldn’t get there, as I couldn’t get through on the phone to cancel on the morning of the appt I drove to the surgery and cancelled in person and rearranged for 23/8 (1st available one). I was told I would get a txt and I didn’t. So I called in again today, when passing, as I couldn’t remember the time, to be told the last appt was cancelled by the patient and nothing had been rebooked.  It’s a good job I couldn’t remember the time otherwise we would have just turned up presumably to be turned away.

2) I messaged and asked if a tablet for my dad could be put on repeat dispensing along with his other medication to save me having to remember to order in time. Was told that would be ok so whilst I was there I checked with the pharmacy who said it hadn’t so back into the doctors I went and the receptionist confirmed it hadn’t and she would sort.  He will be due a batch of medication soon so I am hoping it will be sorted.

I believe you have grown too big, your staff are not trained properly, do not take care and are causing unnecessary work ie my two extra visits today in person as I do not have the time or patience to sit at number 41 in the queue.  If you are dealing with so many new patients you need a dedicated call centre run by professionals with enough staff to cope with your demand, you are putting added pressure on genuinely Ill people.