janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: barton-house-group-practice
Title: Excellent service.
Rating: 0 out of 5
Visited: July 2023
The new booking system was clear and thorough. It enabled at appointment without delay or fuss. The appointment took place on time. It was a well informed discussion using all the information I had supplied. The doctor was clear, authoritative, caring and reassuring. I felt my concerns were understood and fully addressed. Excellent service.
GP surgery review: barton-house-group-practice
Title: Access to care for autistic adults
Rating: 0 out of 5
Visited: July 2023
It’s one of the better GP practices with compassionate GP’s who make an effort to take patients seriously. 

However, there still needs to be significantly more training for working with high functioning autistic adults, and access to health care, as per the Westminster Report on the significant struggles faced by the autistic community within the NHS.
GP surgery review: barton-house-group-practice
Title: Difficult booking process
Rating: 0 out of 5
Visited: July 2023
I phoned to book a nurses appointment only to be told I can’t book them over the phone and should go to the surgery. I’m disabled and can’t walk far and this is difficult.  
The Receptionist sent an email to the nurses asking them to get back to me. They didn’t. Three days later someone rang me from the practice about another matter and I asked them if they could book the nurse for me and they said yes.  
After my appointment I asked the Receptionist how to book a nurses appointment and the rigmarole was so long and baffling I still have no idea how to do it. The old system of booking was terrible but this one is worse. You have to go to your medical history and fill out a long form to get an appointment two days later if you’re lucky whereas on the phone they look you up and automatically know about your history and give you a choice of appointment times. This new system closes at 4:00pm too. What about old people who can’t use the internet?  
I don't believe this been thought through properly.
GP surgery review: barton-house-group-practice
Title: Health check
Rating: 0 out of 5
Visited: July 2023
I saw the practice nurse who was friendly professional and informative.

I felt cared for and understood
GP surgery review: barton-house-group-practice
Title: Responsive and flexible
Rating: 0 out of 5
Visited: July 2023
Receptionist phoned me to let me know I could have an appointment for my blood test and well women check at the same time, which was really helpful for me. Before that the only available appointments had been on different days. 

I also liked the new system of requesting an appointment, via the enquiry form. Much easier to use than the app. GP phoned me on the same day.
GP surgery review: barton-house-group-practice
Title: Patient Doctor access
Rating: 0 out of 5
Visited: July 2023
Over the last eighteen months or so several conditions developed resulting in several visits to my local health centre. On each visit I saw a different doctor, often a locum.  
As some conditions worsened I started to feel I was losing control of my situation as there was no one person who had a clear picture of who I was as a person or patient. Apart from my health, my driving licence could possibly be withdrawn.  
I made an appointment with a named doctor, explaining I needed to discuss my concerns. In the event, it could not have been better. Each issue was tackled in turn and a plan going forward made.
GP surgery review: barton-house-group-practice
Title: Not a welcoming and friendly experience for patients
Rating: 0 out of 5
Visited: July 2023
I tried to book a simple appointment with the practice nurse for a contraceptive injection. I already had the prescription, having seen a GP earlier this year.  
I waited over 3 days to hear back from the online form and then it was a text with a day/time scheduled. I called reception during the 3 days and was simply told to wait.  
On the day of my appointment the receptionist was fairly busy handling enquiries for people coming in looking for appointments that day. The receptionist seemed to be getting quite exasperated, telling them all to go online. They even suggested to one patient who had chest pains that they go to A&E instead.  
When I saw the nurse, I also found them to be pretty brisk and in a rush. Didn’t seem to know the room we were in to find anything. Overall, not a welcoming and friendly experience for patients.
GP surgery review: balfour-road-surgery
Title: Outstanding
Rating: 5 out of 5
Visited: August 2022
Thanks to all doctors and staff for their outstanding treatment recently. 
Outstanding in care, treatment and expertise. Diagnosed and treated appropriately right away. 
Cheers
GP surgery review: balfour-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
The best GP practice I've ever had.
Professional, caring and proactive. 
Thank you to all the staff for helping me manage my sickness and providing me with everything I need.
GP surgery review: balfour-road-surgery
Title: Professional and polite
Rating: 5 out of 5
Visited: July 2022
I have been with this surgery for just a short time. Since then, they have been great at treating me. During a recent health scare, they had all my tests ordered and treatment as appropriate. Professional and polite Doctors.
GP surgery review: balfour-road-surgery
Title: Excellent GP practice
Rating: 5 out of 5
Visited: June 2022
Thank you to all of the staff and especially the Doctor who recently treated my young son.
After quickly diagnosing his illness, they were superb in treating him until they referred him to hospital, where he is making a good recovery.
GP surgery review: balfour-road-surgery
Title: Superb
Rating: 5 out of 5
Visited: June 2022
I would like to thank all the staff here for all their help when I recently had a fall.

The care I received was outstanding!!
GP surgery review: balfour-road-surgery
Title: Nice Doctor surgery
Rating: 5 out of 5
Visited: May 2022
My baby very sick. This people very nice and help me quickly. Son is getting much better now. 
I was so worried. But now ok. Lovely doctor. 
So happy now.
GP surgery review: balfour-road-surgery
Title: An excellent surgery
Rating: 5 out of 5
Visited: May 2022
Thank you to all the staff for your continued help and understanding with my illness. 
Always polite, proactive and professional. 
They really do go the extra mile like they did when I again fell sick recently. 
Checking up and getting me to the appropriate hospital appointments along with always making sure I have the right medication
GP surgery review: balfour-road-surgery
Title: Superb
Rating: 5 out of 5
Visited: March 2022
Thank you to all the doctors and staff who looked/ look after me.
They go above and beyond their normal roles to ensure I get great care. 
This has been on multiple occasions.
GP surgery review: balfour-road-surgery
Title: The best
Rating: 5 out of 5
Visited: March 2022
Because of this surgery I have been cared for in a very professional and skilled way for many years. 
I have a very serious illness. 
The doctors and staff ensure I receive all my medication delivered on time.
They have treated my many infections and sickness in a superb and caring way.
The doctors are very thorough and professional. 
Thank you all
GP surgery review: cranbrook-surgery
Title: Not fit for purpose.
Rating: 3 out of 5
Visited: July 2022
I had a yearly appointment with the Nurse re my asthma and diabetes.
However the Nurse I saw was only qualified to take my blood pressure! 
So apart from my journey, as an 80 year person, this surgery seems to have forgotten about their long term , elderly patients !
How ever, there was only one receptionist dealing with all the incoming  call ,Plus seeing to the large queue of patients with appointments!
GP surgery review: cranbrook-surgery
Title: Satisfactory practice
Rating: 5 out of 5
Visited: July 2022
I always get an appointment and feel satisfied speaking with receptionists if I have to give a message to the doctor.
GP surgery review: cranbrook-surgery
Title: Patients just numbers
Rating: 1 out of 5
Visited: July 2022
Nurse yelled down corridor for mum who is 91 and severely sighted. Did not come to see if she was able to walk. Went back behind a door and as there were many, we had no idea where she had gone. Did not introduce herself. Did not consider mum's age when talking so quickly and did not check mum understood. Did not consider mum's sight when holding up items even though I mentioned. Initially spoke to me, so I walked to corner of room reminding her mum was the patient. Had to send survey out there and then which should have been sent when appointment booked. This had to be done by my sister, guessing answers which could have been asked directly to mum while she was sitting there.
GP surgery review: cranbrook-surgery
Title: Visit
Rating: 4 out of 5
Visited: July 2022
Seen by the nurse although it was bit of wait but she handled everything professionally and done the checks and answered my questions to my satisfaction
GP surgery review: cranbrook-surgery
Title: Really great
Rating: 5 out of 5
Visited: April 2022
Really good nice happy love Really good nice happy love Really good nice happy love Really good nice happy love Really good nice happy love
GP surgery review: cranbrook-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2022
As a patient of this surgery for over 25 years I must praise the current  Doctor for her care and for being so thorough in her findings. She is extremely professional and dedicated. I would also like to praise the long serving staff for being so helpful, kind and respectful either on the phone or in person. They are a great asset to the surgery . Despite COVID and all the restrictions the doctor and her staff have never failed to provide the best care a patient could wish for under such difficult circumstances. I have no hesitation in recommending this practice.
GP surgery review: cranbrook-surgery
Title: Great experience
Rating: 5 out of 5
Visited: January 2022
The service was good , the doctor treating me was very nice and all the doctors are professionally tied and everything goes well and I am really happy my all doctors and nurses and receptionist are always loving caring excellent caring loving support iam always go there and stay safe healthy time life safe this everything goes well
GP surgery review: tollgate-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2023
Whenever I have needed to use the practise, I have found the Doctors, Nurses and Receptionist staff to be very friendly and helpful.  

The only improvement that would be appreciated is reducing the phone waiting time to speak with reception.  

Thank you for your constant support and hard work!
GP surgery review: tollgate-medical-centre
Title: Good clinicians
Rating: 4 out of 5
Visited: June 2023
Booking system long winded with callbacks to make appt. Too many conditions on times certain requests can be made. Online request system does not operate after certsin time. Once there, very good clinicians.
GP surgery review: tollgate-medical-centre
Title: Very good attendance
Rating: 5 out of 5
Visited: June 2023
Very profissional and quickly attendance!
My problem was sort it out,well done.Feed back between receptionist and doctor,was quickly and efficient.
GP surgery review: tollgate-medical-centre
Title: Understanding Dr's
Rating: 5 out of 5
Visited: June 2023
Afternoons tend to be very busy, but the service is very good. The two male Dr's I have seen recently both listen and care, they understand your issues and don't fob you off with pills. I'm so impressed with the level of care. The booking website has room for improvement
GP surgery review: tollgate-medical-centre
Title: Online System too unreliable
Rating: 2 out of 5
Visited: April 2023
Why have you limited access to the online system to a couple of hours a day? Some people work and can only access the system during lunch or evening times.  Unfortunately these seem to be the times that you close the system down.

Please think of working people!
GP surgery review: tollgate-medical-centre
Title: Phone and appointment waiting times are impossible
Rating: 2 out of 5
Visited: April 2023
Have tried to book appointment for my daughter 3 times now and waiting on the phone takes over 30 min. GP's are good and helpful but something needs to be done on waiting times. Simply stating (on the phone message) that "we have staff shortages" is not good enough and provides really bad customer experience. Today i waited 56 minutes ...
GP surgery review: tollgate-medical-centre
Title: Frustrating methodology for an appointment
Rating: 2 out of 5
Visited: March 2023
You cannot make an appointment over the phone. Online appointments are difficult to manage. Diagnosis online is flawed and difficult to identify problem. Online systems are frequently down. Online supposed to mean accessible 24 hours. How to none techie people or elderly supposed to manage this system. Overall totally inefficient, making it difficult for patients. The GP practice is a business contracted with the NHS to provide a service. A service is not being provided. What has happened? It is as though you do not wish to see patients. You are Not providing an acceptable service to the community you are supposed to serve. If all patients get frustrated and walk away from your practice, then you will be out of business. Not a happy patient.
GP surgery review: tollgate-medical-centre
Title: Receptionist
Rating: 2 out of 5
Visited: February 2023
I have been diagnosed with a hernia on a cardiac hospital appointment, on phoning the surgery I was told to fill in a form at 1pm when the website opens I was not asked my date of birth so the recponist could see I have been diagnosed with heart failure and at risk.

I look forward to your response 

Colin Cutts
GP surgery review: tollgate-medical-centre
Title: Terrible practice
Rating: 2 out of 5
Visited: February 2023
Terrible service. Messages don't get passed on to relevant staff. You hold on the line to get through for at least 45 minutes.
This practice is so unorganised. They still can't work out a system that works for the patients' needs.  Poor management, who constantly make excuses for poor service and communication.
Not allowing patients to book their own telephone consultations or face to face appointments is ridiculous. All other practices have this service. The doctors are just thinking about themselves and not what the patients want and need.
No point in complaining to management, as they just apologise but no proactive changes will be made.
It's not hard to work out that you need more receptionist and more phone lines. And yes, the practice can afford it if the partners wanted a well-run practice, but it means more money for them having fewer staff.
Partners - please consider replacing your practice manager for one that has experience of running a good practice.
GP surgery review: tollgate-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
I was referred to Tollgate for a vasectomy. The initial consultation was respectful, informative and reassuring.
The procedure was swift, painless and I was well looked after by the Doctor and nurse who carried out the procedure.
I would recommend the surgery to anyone seeking a vasectomy. Very good experience for me. 10/10
GP surgery review: the-ridgeway-surgery
Title: Awfully rude and condescending receptionist
Rating: 1 out of 5
Visited: June 2022
The young receptionist booking telephone appointments is rude and speaks with a very condescending tone. Communicating with her seems unavoidable to get an appointment which is a real shame for all patients.
GP surgery review: the-ridgeway-surgery
Title: Always had great care.
Rating: 5 out of 5
Visited: May 2022
Admittedly due to Coronavirus and the aftermath, its a little more time consuming getting through to various medical centre, but once this hurdle is overcome, the staff at this surgery are helpful and courteous. My urgent appointment at Whipps x was chased up and received phone call with appointment within 2 days. Great Work Surgery thank you very much.
GP surgery review: the-ridgeway-surgery
Title: Appointment booking is poor
Rating: 2 out of 5
Visited: May 2022
Getting an appointment really hard unless you call at 8am and are in position 1-5. You can't book an app 2-3 weeks in advance only on the day 8am! You can use the econsult form but docs then pick patients which are In need the most.

I've tried arranging an app with my doc to dicuss hospital results but can't seem to get a slot.

Waiting times on the phone are also long, 28mins it took them to answer the phone and I was position 1 the whole time! 
Please can you get rid of your welcome message which wastes 2 mins talking about COVID, it doesn't need to be that long.
GP surgery review: the-ridgeway-surgery
Title: 3rd in queue and waited over an hour.
Rating: 2 out of 5
Visited: March 2022
Terrible experience trying to book an appointment was 3rd in the queue for over an hour, couldnt book an appointment for a future date told to call back tomorrow at 8am how long would i wait when i am on my way to work?
NHS app you cant book an appointment with the surgery told to go on econsult and wait to be called at anytime no slots which is impossible if you work . I just give up, feel for the the elderly they would not bother with anything online. Appalling.
GP surgery review: the-ridgeway-surgery
Title: My practice since childhood; but!
Rating: 3 out of 5
Visited: March 2022
I am in my seventies and have only ever attended this practice. The GP's are (usually) very good if you can get an appointment!
This practice is, unfortunately, being degraded by a frankly rubbish booking system. You used to be able to book online. Now you have to waste your time waiting for 45 minutes on the phone, oh, and you can only do that at eight in the morning! I do not accept the 
"coronavirus" either, that seems to have receded and one would hope that after two years the consequences of that can be managed effectively. I am not impressed at all. Good doctors, bad management
GP surgery review: the-willows-practice
Title: Great local practice
Rating: 5 out of 5
Visited: October 2023
I recently had a face to face appointment with the GP , she was excellent listening to my reason for being there and acted very professionally
GP surgery review: the-willows-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
I have never had any issues with this practice. All the staff are friendly, caring and helpful. The new phone system makes it even easier to actually see a doctor.
GP surgery review: the-willows-practice
Title: Very  professional.
Rating: 5 out of 5
Visited: September 2023
Greated with a nice hello from receptionist. Waiting area very clean and bright.  Didn't have to wait long to see doctor for my flu and covid jabs.  Doctor made me feel relaxed. His manner was very calm and polite.  Jabs were quick and painless.  Would definitely recommend this practice.
GP surgery review: the-willows-practice
Title: Very good practice
Rating: 5 out of 5
Visited: September 2023
Telephoned to ask for telephone consultation. Very polite receptionist took my details and offered me an appointment with a doctor for the same day. Very impressed with the professionalism and consideration of this practice
GP surgery review: the-willows-practice
Title: Great Practice and Good Experience
Rating: 5 out of 5
Visited: September 2023
I have received, and continue to receive, exemplary treatment, care and advice from my Doctors.
They all ‘have  time to listen’ when I attend an appointment and I leave knowing I am in the best hands.
GP surgery review: the-willows-practice
Title: Caring practice
Rating: 5 out of 5
Visited: September 2023
From the reception to the doctors professional and caring services
The Reception staff are very helpful and cheerful so you know you're in good hands
Doctors are helpful and professional answering any questions and relaxing  you
If there is a problem it has to be the 8.30am phoneing for an appointment that day. To ease the pressure Doctors phone you at home with testvresults etc.
Aļ in all I would recommend The Wiĺow Practice
GP surgery review: the-willows-practice
Title: Great Surgery
Rating: 5 out of 5
Visited: September 2023
We recently joined your practice.  I have been seen twice by one of your GP's and I am very pleased with the care I have been given.  Thank you
GP surgery review: the-willows-practice
Title: Improved Practice
Rating: 4 out of 5
Visited: September 2023
During the past few months this practice has improved, after getting a new phone system it is now easier to hang on for the receptionist and get either a face to face or telephone appointment of you call at 8.30am
GP surgery review: the-willows-practice
Title: Flu jab
Rating: 5 out of 5
Visited: September 2023
Great experience, seen promptly & doctor very courteous.
I have been a patient at the Willows for many years now and appreciate all the hard working staff
GP surgery review: the-willows-practice
Title: Prompt service
Rating: 4 out of 5
Visited: September 2023
Called in for one thing, was immediately dealt with and also was provided with extra help and my husband too.  Excellent service.
GP surgery review: fountayne-road-health-centre
Title: Exceptional nurse
Rating: 0 out of 5
Visited: July 2023
Went for a blood test and waited about 3 minutes maximum! When i went for the actual test the nurse was exceptional. I've never had my blood taken and it be so gentle. I know I'll be going back to her for future blood tests!!!
GP surgery review: fountayne-road-health-centre
Title: Excellent help and support
Rating: 0 out of 5
Visited: February 2023
I have recently been very ill, and I have had excellent help and support from the staff & GPs at Fountayne Road Surgery. I feel that they are looking after my health and well-being. Reception staff are very helpful, kind and always ready to help me.  
I feel very reassured about my illness from my GP. He has explained everything to me, taking the time to answer all my questions and has been very understanding. I feel very satisfied with my treatment. Thank you so much for supporting me and my family.
GP surgery review: fountayne-road-health-centre
Title: Outreach appointment
Rating: 0 out of 5
Visited: February 2023
I called to book an appointment. I was on hold for a long time. I didn't know where the appointment was going to be held as it was not possible to be seen at the practice, but the receptionist checked the area for me.  
I was disappointed that I wouldn't be seen at the practice, but grateful that there were options so I wouldn't need to wait as long.
GP surgery review: fountayne-road-health-centre
Title: Repeat prescription
Rating: 0 out of 5
Visited: June 2022
I was in a muddle with my repeat prescription. The receptionist was very kind, understanding and practical. He sensibly suggested I set a reminder in my calendar and in Alexa so I would always remember when prescriptions were due. I felt treated like a human being and that he had time for me. He listened and was able to solve my problem. Thank you!!!
GP surgery review: fountayne-road-health-centre
Title: Excellent patient service
Rating: 0 out of 5
Visited: March 2022
Doctor called me back very quick.
She was very polite understanding and so helpful.
She sent a prescription to my local chemist and booked a appointment for a scan. And told me to speak to reception to book me a blood test to be on the safe side. Excellent patient service.
GP surgery review: the-riverside-practice
Title: Appointment Feedback
Rating: 0 out of 5
Visited: June 2023
On time, thorough, professional, thought I received the time needed for test, no crowd at reception