janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: crocus-medical-practice
Title: shocked and very disappointed
Rating: 1 out of 5
Visited: April 2023
After a very painful fall, a friend drove me to the surgery. It was totally empty at 5.15pm. I asked if I could see a doctor, nurse or paramedic to ascertain whether I had likely broken my arm or merely dislocated it. Was it possible to be xrayed at the adjacent hospital. At the very least, I needed some painkillers in order to make the journey to A and E if that was recommended .The receptionists showed zero empathy. Nothing was possible. The GPS had exceeded their emergency appointments and no pain relief was available and no one could advise. Go to an and e. The receptionists said they wanted to go home. Clearly I couldn’t drive and later discovered that the ambulance waiting time was 16 hours. 111 finally sent a taxi at 11pm. I was in agony.The following Monday I phoned Saffron Walden Crocus Surgery and asked for an email copy of the notes from Addenbrooks which I needed to prove to ba that I could not fly the next day. Addenbrooks had said it was easy for the surgery to do. Surgery said it was  not possible. I would need to collect, take a screenshot and then forward to ba. Was told to drive down. Impossible of course. Told to send a friend. Friend goes, waits 20 mins to be told the notes are in Great Chesterford. Nobody had thought it necessary to tell me this. All I can do is change Practice. I have been with this surgery for over 50 years but it is not fit for purpose. The last time, before these incidents, when I needed to see a doctor I was told to take a photo of my back and email it. This was after 2 one hour attempts to get through to reception. Since covid the surgery has retreated to an online, photo only consultation hub. A few years ago, my doctor knew my name, made home visits and the receptionists showed empathy. Now the latter are gatekeepers ensuring that the doctors never see a patient.
GP surgery review: crocus-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
After lots of changes they seem to have turned it around friendly helpful staff when ever I have attended the surgery.
GP surgery review: crocus-medical-practice
Title: PS my request to have A and E discharge notes emailed to me
Rating: 1 out of 5
Visited: April 2023
I asked the Crocus Practice to email my Addenbrook’s discharge notes to me but was told they didn’t have the technology. That they were often sent by post. Was asked to collect and screenshot them but reminded receptionist that I had a broken arm and could neither drive nor screenshot them. Told to get a friend to collect and do it for me. Friend drove to surgery, waited 20 mins to be told they were at Great Chesterford. No one had bothered to divulge this key piece of information. Papers driven to me. They had been emailed by Addenbrook’s A and E. What technology does the Practice not have that precludes a simple forwarding email? Words fail me
GP surgery review: newport-surgery
Title: Great service.
Rating: 5 out of 5
Visited: January 2024
Yesterday I had an appointment with the clinical pharmacist who gave me time to talk, and she listen to answered all my queries brilliant service
GP surgery review: newport-surgery
Title: Very poor
Rating: 1 out of 5
Visited: November 2023
Having had good service in the past I have to say things have gone seriously downhill. The practice seems muddled with reception taking over 40 minutes to answer, and it’s almost impossible to see a doctor now as they seem to have cut their hours down. 
The pharmacy is terrible - it’s now 2-3 weeks from ordering before a prescription is ready and even then you have to go in and press them and then it’s prescribed while you wait (ie not ready before). The queues at the pharmacy window are sometimes 6-8 people+ and they can never seem to find the prescription so you have to wait and watch the same drama unfold the same way for each person in front. 
If they put some extra hours in to catch up it wouldn’t seem nearly so disorganised but instead they’ve reduced the pharmacy phone line down to only 2 hours a day so for many the only option is to go there - more journeys and more time wasted face to face. 
We wish they would sort themselves out but it just seems to be getting worse all the time.
GP surgery review: newport-surgery
Title: Disappointing service from dispensary
Rating: 3 out of 5
Visited: August 2023
I collect my prescriptions from Newport Pharmacy, however on the last three occasions my husband's prescription has been available on time while mine has not been received.  I called the dispensary today and asked about the reasons for the delay apparently because I am a dispensing patient the prescription may get caught up with the surgery ones, I tried to say that my husband is also a dispensing patient but his worked fine no interest was expressed in this point of view merely a repetition that it was printed out but neither  the pharmacy or the surgery had it the pharmacist kindly gave me an emergency supply until the form was received.  The only option provided was to return to collecting my drugs from the surgery.  I am not used to such dismissive from the surgery staff.
GP surgery review: newport-surgery
Title: Compliment
Rating: 5 out of 5
Visited: February 2023
I can't recommend Newport Surgery enough. After becoming unwell over the weekend I called at 8am Monday. I was 33rd in the call queue but my call was answered in around 20 minutes by a very friendly receptionist. I was able to arrange a GP telephone consult. The GP called back just after 9am. He was extremely thorough and helpful, made a diagnosis, discussed red flags and sent a prescription to the pharmacy. I collected my meds and now recovering at home all before 10am. In times of extreme NHS pressures this surgery and all their staff certainly deserve a compliment. Thank you.
GP surgery review: newport-surgery
Title: Bad practice
Rating: 2 out of 5
Visited: November 2022
The doctor  I saw was lovely, accommodating and patient with me. The problem I had was with the receptionist when I rang up to inquire about my prescription she was rude, incompetent and clearly had better things to do- there was one point she even raised her voice to me not knowing the problem and how serve it was  I felt belittled to be made a fool and upset due to this treatment and deserve better.
GP surgery review: newport-surgery
Title: Great Practice - Great practitioners
Rating: 5 out of 5
Visited: July 2022
I am a relatively new patient & have been seen by a nurse, a nurse practitioner and a locum (I think a regular locum) and have been blown away by the efficiency and care I have received.  On one visit I expected to have to come back to have a blood test, but she did it there and then which was amazing.  The locum doctor I have seen recently is honestly the best GP I have ever seen - she listened, acted on everything she said she was going to , she made phone calls to me to check on my recovery and has been consistent, efficient and caring and personable in every consultation.  I have always been abe to get an appointment and my prescriptions have always been issued within the time limit advised.  Overall everyone at Newport Surgery should be so proud of themselves.
GP surgery review: thaxted-surgery
Title: Fantastic GP surgery
Rating: 4 out of 5
Visited: November 2023
The GPs, Nurses and Health care assistants are so friendly, caring and professional. 
My family and I have always been treated with dignity and respect. 
The care and compassion demonstrated by the health care professionals to myself and my son was outstanding today.
GP surgery review: thaxted-surgery
Title: Mixed experiences
Rating: 4 out of 5
Visited: February 2022
Receptionists polite, friendly and helpful. Always seem to provide an appointment if needed, and alright amount of availability if booking in advance. 
Nurses and health care assistants always friendly,  and good at putting patients at ease.
GP more variable. Have had some good experiences, but have also had experience of being treated with utter disdain by the same GP. Most people go to GP if worried about something.  To continuously have every effort to speak shut down, complete refusal to engage in a conversation, is demoralising at best. To be sent away feeling utterly hopeless at an incredibly difficult time because a GP has chosen to not offer any reassurance because they  were not open minded enough to look into a patients problem, to show no care or compassion is incredibly detrimental.
GP surgery review: the-gold-street-surgery
Title: Inconsistent
Rating: 1 out of 5
Visited: June 2023
I have a 3 year old. He has 3 different skin conditions all appear within a week. Spots, a rash and a purple thumb. I call up, have an appointment within 10 minutes of calling and a kind and helpful doctor gives me an antibiotic cream and another cream to try and tells me to call back if there is no improvement in 10 days. 10 days later my sons thumb is still swollen sore and purple and the other two rashes are also still present. I call at 8am, I am 25 in the queue I patiently wait the hour to get through with no issue with that at all. When I get through I am told there are no appointments and I need to try again next week and call at 8am. The receptionist asks me if my son is at nursery and I say no he is waiting at home to see if we can get him seen, she then asks if I intend to send him to nursery and I say yes to which she answers then is is ok and can wait until next week. As a working mother with a child who has an infected thumb I cannot retain my employment if he does not attend nursery for 10+ days, it was rude and judgemental. I believe my sons thumb should be checked as the antibiotics has not cleared it up and at this point I would consider this to be an escalation point where he should be examined and I believe a doctor would agree. I said I would need to then speak to 111 or consider A&E as we now have no treatment and no diagnosis and she basically said fine whatever and the call was ended. As a busy working mum trying to care for my children is already hard enough without having to fight for care, and to be treated with no compassion, empathy and understanding is really upsetting. There was nothing but friendliness on my part and it’s really quite distressing in an already tough situation to be treated so disrespectfully.
GP surgery review: the-gold-street-surgery
Title: Reception Attitude needs work!
Rating: 3 out of 5
Visited: February 2023
Doctors are excellent but the reception staff could work on their attitudes and explanation of processes. Very short sharp attitude and glib nature, when asked politely to clarify services outside of surgery such as Great Chesterford blood clinic opening days / times or query on a urine sample provided, it was like pulling teeth to obtain any additional information or assistance. Please bear in mind that a lot of your patients are elderly and although you are au fait with these processes a 70 year old, non GP receptionist might not be.  I understand it must be incredibly tedious and beneath you to elaborate to us plebeians what to you is such a simple thing, but a little compassion and tolerance wouldn't hurt.. after all its good to be kind no?!
GP surgery review: the-gold-street-surgery
Title: Lack of care
Rating: 1 out of 5
Visited: October 2022
If you have depression, anxiety or mental health challenges this practice is not for you.  No understanding.  Refuse to prescribe even short term help to relieve truly crippling anxiety.    Disappointing attitude when mental health treatment was supposed to be improving.
GP surgery review: the-gold-street-surgery
Title: Thankyou
Rating: 5 out of 5
Visited: March 2022
A huge thanks to the Docters who I spoke to on the phone when I had covid. They were kind, helpful and took the time to reassure me.
I must also thank the brave receptionists who man the phones every day, just remember when you are 7th in the queue, they are probably on  their 30 to 40th call !
GP surgery review: the-gold-street-surgery
Title: Wonderful surgery
Rating: 5 out of 5
Visited: January 2022
The staff have always been very helpful, they have the typical difficulties because of COVID and deserve some slack. The GPS have helped me massively recently, just as they always have done. They are also excellent with my children. Times have been hard and you have all coped, and are still coping brilliantly. Well done all of you, keep going.
GP surgery review: sheepcot-medical-centre
Title: New triage system is an improvement
Rating: 4 out of 5
Visited: August 2023
I used the triage system, i.e. form describing health problem, for the first time this week and I found it a big improvement on hanging on endlessly for a receptionist to answer the phone.   I was pleasantly surprised to get an appointment to see the doctor 2 days later (My condition was not an emergency).  While waiting I witnesses the receptionist being very friendly and patient  - the same could not always be said of the patients.   
I don't know how good the new system will be with more urgent cases but I am pleased with my treatment in this surgery
GP surgery review: sheepcot-medical-centre
Title: Exceptional practice
Rating: 5 out of 5
Visited: April 2023
You only ever see negative comments about GP services recently and I felt it was important to share my positive and thankful comments about Sheepcot Medical Centre.  The service you receive from the reception team is exceptional! Polite understanding and pro active ! Over the last very difficult year for me whenever I have had to speak to the surgery the team have always been so so helpful.  When any of my family have had to see the GP we have been treated with respect and received precessional treatmentSo Thankyou !! Would highly recommend this surgery.
GP surgery review: sheepcot-medical-centre
Title: Amazing improvement to an already good service
Rating: 5 out of 5
Visited: April 2023
I have been with this practice for a while.
 They are extremely busy but are improving.
Today I rang for an appointment and was only 1st in the queue. my call was answered very quickly. I received an appointment with a nurse and was given a link to request to consult a Dr by phone.
 My prescriptions are dealt with promptly using a patient app.

Sometimes when I have been in surgery it was so so busy, yet the receptionist has a calm manner.

 I commend te surgery for listening when  things are not right and making improvements that are in the patient's interest.
GP surgery review: sheepcot-medical-centre
Title: Beyond amazing
Rating: 5 out of 5
Visited: February 2023
The services that I receive from Sheepcot Medical Centre is excellent. Great experience! i always get same day appointments. The front desk staff and the medical assistants are very nice and helpful. All the doctors that i have seen were great, gave realistic expectations and timelines - I am properly informed about my health and care and have been incredible with my daughter treatment.
I would have no qualms in recommending this surgery to friendly and friends.
GP surgery review: sheepcot-medical-centre
Title: Received Great care
Rating: 5 out of 5
Visited: December 2022
Cannot thank the Dr enough. I was given an appointment within a day, seen and referred within a week and in the new year I was impressed.
GP surgery review: sheepcot-medical-centre
Title: Poor
Rating: 1 out of 5
Visited: December 2022
Been with this practice  30years & has gone down hill since moving to Cunningham way Near on impossible to get a appointment according to their phone system I was number 1 in the queue 15 minute later still number 1 then was cut off my wife called 5 minute after I called she was number 15 & dropping down the queue until she reached 12 then was cut off,I was still number 1 phone system doesn't work shame there is no other surgeries local
GP surgery review: sheepcot-medical-centre
Title: Caring team
Rating: 4 out of 5
Visited: March 2022
I have always had a positive experience with this surgery. The reception staff, nurses and doctors alike are always helpful, kind and caring. With the volume of patients and challenges of recent years I am grateful to have once again received support today.
GP surgery review: vine-house-health-centre
Title: Great Doctors, Receptionists are rude.
Rating: 3 out of 5
Visited: November 2023
I have nothing but positive things to say about the doctors and the care they provide, although the receptionists seem to be letting the practice down. I have seen various reviews regarding the same thing and from today I can see why. I was on hold for 45 minutes regarding an urgent prescription request to when I was finally through to the practice to be greeted by attitude immediately. I explained my situation that I needed my medication urgently to the response of ‘ok and?’ Which I thought was extremely rude. To then be told there’s nothing they can do for me. Basic manners and respect should be mandatory in the training for customer service workers especially when I was nothing but polite over the phone. Needs sorting out.
GP surgery review: vine-house-health-centre
Title: Register elsewhere
Rating: 1 out of 5
Visited: October 2023
I can never get through to the surgery, they never answer the phone. Today I sat on hold for 20 mins being constantly informed that I am ‘Number 1’ in the queue. It’s quite obvious that they just weren’t picking up any calls. I am sick and tired of never being able to book an appointment over the phone!
GP surgery review: vine-house-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
Vine House gets a lot of negative comments. Just want to say that the treatment I received yesterday was excellent. After going for a health review yesterday the nurse noticed something that needed immediate attention and arranged for me to see a doctor straight away.
GP surgery review: vine-house-health-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: March 2023
Great disappointment and frustration with the service I have received at your practice. My recent experiences with your receptionists have been extremely unpleasant and unprofessional.

On multiple occasions, I have had to wait for over 30 minutes to get through to the reception, only to be met with unhelpful and rude staff members who seem disinterested in assisting me with my healthcare needs. Furthermore, I have had the experience of your receptionists faking that they can't hear me on the phone and then promptly hanging up, which is unacceptable and concerning.

As a patient, I rely on access to quality healthcare services and respectful communication from the staff members at your practice. Unfortunately, my experiences have fallen far short of these expectations, and I am left feeling frustrated and worried about the quality of care that I am receiving.

I believe it is essential that healthcare providers offer quality care and professional communication to their patients, and I feel that this is currently lacking in your practice. I urge you to address these issues and take action to improve the level of service that you provide.
GP surgery review: vine-house-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Reading some reviews I have to disagree as every time I have been there I have found all staff helpful and just want to say thank you to all of them while I was there 
There was a particular person who was be unkind to the receptionist she was helpful to this person but he wasn’t taking anything she had to say so felt rather sorry for her 
To all staff there keep up the good work and most patients do think you do a wonderful good job
GP surgery review: vine-house-health-centre
Title: Doctors great! Receptionists on the other hand!
Rating: 2 out of 5
Visited: December 2022
Most of the doctors I’ve seen have been wonderful. The problem that I face is the continual rudeness from the reception staff. I suffer from a severe chronic illness, I can become ill very quickly if my symptoms aren’t dealt with straightaway, don’t get me wrong I understand there are pressures on the service but I don’t need to be spoken to like a peasant or that you can’t be bothered to speak to me at all! The huffing and sighs are inappropriate for those dealing with the public. Shame on you for making already vulnerable people feel guilty for bothering you. Sadly this is my nearest GP surgery otherwise I’d be tempted to use a different service. I needed help today, followed their guidelines and called only to be told “sigh- call tomorrow”….well thank you as I’m now going to be quite ill and my body will suffer as you couldn’t be bothered to help, when asked what do I do if there are no appointments tomorrow, I was greeted with another sigh and told there’s a separate service for what I needed. Why she couldn’t have tried to help me today, God only knows! Please Vine House put your staff through customer service training, care and a smile goes a long way. Again I reiterate the Doctors have been great.
GP surgery review: vine-house-health-centre
Title: Helpful and supportive
Rating: 4 out of 5
Visited: June 2022
My husband has been very poorly and we were very concerned, so I called the surgery for an appointment. The receptionist was extremely helpful and we were able to make an appointment for that day. The doctors that we saw over a couple of days were helpful and thorough, and provided excellent advice and support.
GP surgery review: annandale-medical-centre
Title: Highly Recommended
Rating: 5 out of 5
Visited: July 2023
I have been registered with Annandale for just under 2 years and have only recently needed their assistance with a few ongoing problems. I have been seeing Dr Madg who has been so kind and helpful. She is prompt with her referrals, does everything she promises to, and is great at communicating back with results. 

Today I needed an appointment for an unrelated issue and was booked with Alice Morson, Paramedic.  Alice is just lovely! She was so helpful, so informative, gave great advice, and did it all with a warm and unhurried consultation. If anyone out there feels "fobbed off" with a paramedic appointment rather than a GP - don't. These guys and girls know their stuff and do it very well.

It can sometimes be a bit of a trial getting through to the surgery at 8am but it's the same everywhere now. The Reception staff, who have an awful job dealing with us patients (I couldn't do their job!) always try their very best to accommodate us, with limited resources, and are to be commended for their patience and understanding.

Thank you all very much.
GP surgery review: annandale-medical-centre
Title: Friendly, knowledgeable and caring
Rating: 5 out of 5
Visited: July 2023
I have been a patient at this surgery for 7 years and never had a problem.  I always manage to get an appointment for me and my family, albeit after a wait of around 40 minutes after the phone lines open however I think this is the norm for all nhs gp surgeries.  Staff are friendly, helpful and knowledgeable I also feel that they genuinely care for me and my family.
GP surgery review: annandale-medical-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: November 2022
Telephone line opens at 8.00 so started repeatedly calling as the clock turned 8.00 a.m.  cant even get on the waiting list to speak to a receptionist to try to get an appointment. In pain all weekend. And they are still accepting patients when they cant provide a service to the ones they already have!