janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: royton-medical-centre
Title: Despicable
Rating: 1 out of 5
Visited: November 2022
Rang at 8 am to be told you have to complete the e consult. Completed the form to be told that I have to ring the surgery for an appointment. Rang the surgery to be told that I have to ring at 8 am, and complete the e consult again. The conversation went round in circles. The young lady then told me it may be better to ring 111 as there are no appointments. Absolutely unacceptable.
GP surgery review: royton-medical-centre
Title: poor
Rating: 2 out of 5
Visited: November 2022
1 hour on the phone to be cut off ! i just want to see a doctor, i cant eve get a telephone call of one ! stop advertising for new patients and see the ones you already have, greed over duty of care
GP surgery review: royton-medical-centre
Title: Poor practice
Rating: 1 out of 5
Visited: November 2022
Having moved from one bad practice this one is no different. Trying to get an appointment is impossible. I was number 5 on the phone today and on for 50 minutes. When I got to number 1 I was cut off. I immediately phoned back and was number 8!! You prescribed stronger pain killers for my osteoporosis hip which didn’t agree. All I wanted was these changing.
GP surgery review: royton-medical-centre
Title: Questionable service
Rating: 2 out of 5
Visited: October 2022
Was expecting a telephone consultation the following day which never happened. Two days later, still no word. Rang today to chase up. Starting off at No6 in the phone queue, it took 30 minutes to get to No1. I stayed at No1 in the queue for the next 30 minutes after which the phone line and practice  closed for training. What a complete waste of time!
GP surgery review: royton-medical-centre
Title: Waited 40 minutes just to get hung up on
Rating: 1 out of 5
Visited: July 2022
Despite saying they open at 8, couldnt get through until 23 minutes past. I was then told i was number 8 in the queue, took 40 minutes to get to number one in the queue where i was instantly hung up on. Now i cant get through once again. Absolute joke. Angry in an understatement
GP surgery review: the-royton-&-crompton-family-practice
Title: Excellent community practice
Rating: 5 out of 5
Visited: July 2023
I’ve been with this practice nineteen months and cannot fault them, friendly, efficient staff and very good follow up appointments
GP surgery review: the-royton-&-crompton-family-practice
Title: Poor service from GP 111 and out of hours doctor
Rating: 1 out of 5
Visited: June 2023
Went to the pharmacy as 1st port of call was told I needed antibiotics. 
Phoned the doctors explained I need a prescription. Was told no appointments today explained I only needed a prescription but the receptionist unwilling to help. 
Phoned 111 and was told to go to pharmacy, explained I already been there and they told me to ring 111. 
Referred to out of hours GP to be told there is a 6 hr wait for a phone call. By the time the out of hours doctors called and gave me a prescription all the pharmacies were closed. What a joke of a service
GP surgery review: the-royton-&-crompton-family-practice
Title: No empathy and disrespect to patients.
Rating: 1 out of 5
Visited: May 2023
I have had many serious issues with this practice this year alone and I feel that I need to leave the practice as I have no faith at all in many Locums and GPS who speak with no respect and wanted to see a minor alone in his room with no chaperone or adult. One doctor spoke over me and actually raised his voice to a shouting tone as he didn’t agree with what I was saying. I will never be spoken to like that and have moved the whole family to another practice.
GP surgery review: the-royton-&-crompton-family-practice
Title: Poor admin, poor advice ..bad customer relations
Rating: 1 out of 5
Visited: May 2023
I have high blood pressure and for years I have been prescribed Amlodopine . I have collected my prescription from Boots in Elk Mill .It is a repeat prescription ordered by the pharmacy . In January this year I was diagnosed by a consultant with Menieres disease and I lodged  his findings with the practice he prescribed Serc 8 to be taken 3 times a day for 12 months . Initially I was able to collect this at the same time as my Amlodopine but lately it has not come through. Today I came to the practice to find out what the problem was .
The practice was not busy but the people behind the prescriptions counter eventually broke off their conversation to deal with me . Unfortunately their manor towards me made me feel as if I was an inconvenience ..I asked about the Serc 8 prescription and I was told I was responsible for re ordering and that they dont do repeat prescriptions even though the  pharmacy told me the Amlodopine was a repeat prescription. 
If a consultant prescribes a medication 3 times a day I would have thought that would be a repeat prescription ..please can you clarify what is and isnt a repeat prescription as your lady didnt seem to know
GP surgery review: the-royton-&-crompton-family-practice
Title: Exceptional service for bloods taken
Rating: 2 out of 5
Visited: April 2023
poor service for booking appointments. 
exceptional services from individuals who take bloods for testing. 
very pleasant and friendly manner. lovely with my elderly mother. 
thank you very much appreciated.
GP surgery review: the-royton-&-crompton-family-practice
Title: Great Service
Rating: 5 out of 5
Visited: April 2023
Spoke to reception team last night, was advised to complete online consult for a non-urgent appointment.  On-Line consult completed via accrux (very simple) at 9:00am, practice rang back at 11:25am, offered an appointment 5 days later (3 working days)
Overall very good service - no complaints
GP surgery review: the-royton-&-crompton-family-practice
Title: Shocking
Rating: 2 out of 5
Visited: April 2023
I would specifically like to comment on my experience trying yo book a GP appointment in April 2023 for an elderly cancer patient. 
The previous evening no appointments were available . I followed reception guidance and contacted the surgery at 8am to book a telephone GP consultation. 45 phone calls later from 8am till 10.30am. Constant message answering machine then cut off lines are busy. I emailed the surgery explaining my circumstances, to receive an email  response stating " you can not book appointments using this service ". 
Surely just pick up the phone call me back and provide service. Too difficult for them. "Can not think out of the box" 
I just wanted to highlight the appalling service system to book GP appointments. 
This needs to be addressed and improvements need to be implemented.  It is obsoluntly frustrating and not helpful. 
I appreciate the receptionist are experiencing lack of resources but are they being monitored with  performance indicators . 
This practice needs an overhaul and filter out incompetent practice.
GP surgery review: the-royton-&-crompton-family-practice
Title: high standard of care provided
Rating: 3 out of 5
Visited: April 2023
i would like to review good practice.
my mother was seen on 4th april by a gp and bloods taken.
it is always appropriate to comment on the good practice received. 
the gp demonstated excellent patient care and provided details of possible diagnosis.  arranged for blood tests to be taken.
my mother always suffers from having bloods taken. however, on this occasion the process was obsoluntly amazing there was no pain and swiftly over.
my mother commented and I was amazed.  fabulous skills demonstated the least evasive blood test procedure she has experienced. 
also, a big thank to you, during the time blood tests were taken,  your manner was exceptional towards my mother who was greated and treated with compassion, dignity and felt valued. 
overall, what a kind and compassionate individual you are.
be proud you are inspirational.  
5 star for care services. appreciated.
GP surgery review: the-royton-&-crompton-family-practice
Title: Poor telephone appointment system
Rating: 2 out of 5
Visited: April 2023
Constantly trying to book appointment, start at patient 13 get to 5ish & phone goes dead. Start process again from 11 in line get through to receptionist & no appointments. Extremely frustrating as need appointment to discuss scan results.
GP surgery review: the-royton-&-crompton-family-practice
Title: Shocking practice
Rating: 1 out of 5
Visited: April 2023
Cant get appointment to see the doctor even though doctor requested to see me. Appointment system is an absolute joke
GP surgery review: village-medical-practice
Title: Great practice nurses.
Rating: 3 out of 5
Visited: July 2023
Very understanding and helpful, time to listen and good advice, nurse today was a locum 19th July 2023, absolutely brill standing in for also great nurses we have, wish I could name them!!.. thank you for your great help and service.
GP surgery review: village-medical-practice
Title: Appalling attitude towards patients
Rating: 1 out of 5
Visited: August 2022
Having joined this surgery after our previous gp retired, I have found the front line staff on the reception desk to be churlish, obstinate and borderline rude. The communication has been shockingly poor, and as a result we have been unable to obtain vital medication. There has been no consideration or care shown towards individual circumstances and the receptionist made no attempt to resolve, rectify or relay information to the GP which could have changed the outcome with regards to not being able to obtain important medication. I have never ever had any issues with gp front line staff prior to joining this practice, but after my experience here as a new patient, I would absolutely not recommend this practice to anyone considering joining it. There are obvious training needs that need to be addressed and channels of communication need re-assessing as I have hit a brick wall whilst trying to explain complex and mitigating circumstances that impact how services are accessed. 
I could not tell you anything about the GP’s as I have yet to gain either a telephone or face to face appointment with them, and there seems no urgency to help rectify this even if this means new patients going without urgent medication whilst receptionists are quite prepared to fob patients off with standard responses from a bank of stock phrases. 
I cannot tell you how disgusted I am with this practice.
GP surgery review: village-medical-practice
Title: Wonderful
Rating: 5 out of 5
Visited: May 2022
All the staff without exception are brilliant.  They are efficient, friendly and caring.  I am so happy that my family are with this practice and can't thank them enough for consistently good care.
GP surgery review: hill-top-surgery
Title: Inconsistent communication
Rating: 1 out of 5
Visited: April 2023
Rang up a few days ago to make an appointment for my son who is 20 and unable to make the appointment hes at work and tried several times on his breaks but couldn’t get through. Appointment made with the receptionist. Today I rang to check the date I had entered it wrong in my diary. Explained all I wanted was to check the date nothing mentioned about my son’s medical history records just the date. Refused to be given the date I explained that I had made the appointment myself with the other receptionist to be told this person is not in so could not check with them. Can ypu imagine how this made me feel especially when i was told actually it wasn’t yesterday you made the appointment! Sorry it could of been Thursday. Made to feel a liar I fully get consent and discussing patients details and the reason behind this. I said he would not be turning up for his appointment because we are not sure of the time. After being talked down to she then said she can send him a text. She could of said that at first Instead of being obstructive and misusing her power she obviously has over anyone who is at her mercy when ringing up for help. I am currently looking to move surgeries just reading reviews, how poor is this no wonder patients wont go to see GPs when they have health issues and ignore them.I am disgusted at how I was spoken to . So i just put the phone down because the person had an hidden agenda misuse of power.
GP surgery review: hill-top-surgery
Title: Poor practice
Rating: 2 out of 5
Visited: March 2023
Still only offering telephone appointments as they only have one doctor there and don't offer suitable appointments for people who work.
GP surgery review: hill-top-surgery
Title: Poor
Rating: 2 out of 5
Visited: December 2022
I have tried several times to get an appointment never can get through as its always getting disconnected and when I do they are fully booked 

I've mentioned several times its for a baby but never have I got anywhere.
GP surgery review: hill-top-surgery
Title: Not so great
Rating: 3 out of 5
Visited: December 2022
Tried for 2 weeks to get an appointment, keeps cutting me off, then no appointments left. Tried the out of hours, either don't answer or expect me to walk down Hollins Road at 7.30 at night, to see their doc. 70 years old, and don't go out in the dark. Told reception been to pharmacy, who say sounds like a chest infection, told to keep ringing every morning!
Constant coughing, and lost for words......
GP surgery review: hollinwood-medical-practice
Title: Extremely disappointed
Rating: 1 out of 5
Visited: January 2024
This practice has gone down hill majorly. I’ve waited over a week for my prescription to be sent to my nominated pharmacy, all while patient access is saying it’s been sent (pharmacy confirmed nothing has been sent to them) This has now happened multiple times in the last few months and I’m now looking for a new service.
GP surgery review: hollinwood-medical-practice
Title: Gone to pot
Rating: 2 out of 5
Visited: November 2023
Booking an Appointment is almost impossible. Also, to get a prescription sent to your nominated Pharmacy online takes an Age (over 24 hours after having a telephone consultation with a Doctor who assures you that he will send it immediately but doesnt). Maybe they should concentrate on their existing Patients before taking on any new ones as they are not giving them the medical service they are entitled to. Have been registered with them for over 10 years but I'm seriously considering going elsewhere.
GP surgery review: hollinwood-medical-practice
Title: Poor
Rating: 2 out of 5
Visited: April 2022
I booked my son in for a blood test, turned up for the appointment and apparently the appointment hadn't been booked although it was the GP that booked it.
He still managed to have his blood test, however when I hadn't had any results 3 weeks later, I called the practice. 
I was told there was no record of any blood test having been performed, and the receptionist made me feel as though she thought I was lying.
My son has been fainting at school so the test was quite important.
 
He now needs to book another blood test, and go through the whole process again.
GP surgery review: hollinwood-medical-practice
Title: Worst Practice
Rating: 1 out of 5
Visited: March 2022
They make you wait 30 minutes sometimes and never on time for an appointment but when I am late 3 minutes they cancelled my appointment. Seriously they are making mockery out of me. And this is not the first time.
GP surgery review: hollinwood-medical-practice
Title: Much improved service
Rating: 4 out of 5
Visited: January 2022
I gave this place a terrible review a number of years ago, but credit where its due - it seems to be much improved. I have used them a number of times in the last year or so, and have never struggled to get an appointment. I've (rightly) waited patiently for non-urgent appointments, but anything pressing - they have made sure to see me same day. Reception staff, nurses and Doctors as you would  expect, all have ben pleasant and professional to deal with - despite the undoubtedly stressful time they are having to work through.
GP surgery review: medlock-medical-practice
Title: Does anybody care here?
Rating: 1 out of 5
Visited: January 2024
My 87 year old mother has been trying to get a often requested repeat prescription for days. The receptionist only response is that all appointments are taken up and refuses to help in any other way. No offer of a message to the doctor or manual prescription request just a quick dismissal of her needs. 
The "service" at this centre is appauling
GP surgery review: medlock-medical-practice
Title: Needs closing
Rating: 1 out of 5
Visited: November 2023
Avoid at all costs unhelpful rude staff. Spent 50 minutes trying t get through f an appointment got t position 1 and was cut off. Nobody willing to listen or help there attitude is disgraceful.
GP surgery review: medlock-medical-practice
Title: Shocking
Rating: 1 out of 5
Visited: October 2023
Spent several hours trying to get through. Again! 
You get put in a cue that takes 25-30 + minutes to get to number one, only to have the phone picked up and slammed back down when they finally decide to answer. Being unable to get through on the phone  is now becoming a regularity. 
I come from a customer service background and would have been sacked for such behaviour towards customer.
GP surgery review: medlock-medical-practice
Title: Hang up after waiting 2 hours on the phone
Rating: 1 out of 5
Visited: September 2023
The staff members don’t answer the phone. I was waiting as caller number 8 for about 45 mins, then it got down to 6 and after 2 hours of waiting they hung up before answering, then i tried again and they hung up yet again because they can’t be bothered to answer the phone. Awful
GP surgery review: medlock-medical-practice
Title: Great  Practise
Rating: 5 out of 5
Visited: August 2023
I joined Medlock Medical Practise and I'm so very glad I did.
The Care, Compassion, Kindness & Understanding from the Staff & Medical Team is Outstanding in my opinion.
Also I noticed that when the Senior Partner was leaving the Practise yesterday evening, he took time to converse with the all the patients in the waiting room. Respect....
GP surgery review: medlock-medical-practice
Title: Great Practise
Rating: 5 out of 5
Visited: July 2023
The Doctors & Staff at Medlock Medical Practise are supportive, helpful & understanding.  I can't thank them enough for their care & compassion  shown towards me.
I thoroughly recommend this practice
GP surgery review: medlock-medical-practice
Title: Shocking
Rating: 1 out of 5
Visited: March 2022
The quality of care and service received used to be the best at this surgery. I’ve been a patient for years but recently, due to Covid or merging of other doctors it has become absolutely shocking. Phoned 42 times from 8am this morning to be told around 9am once I had finally got through without the phone being put down or cut off that there was no more appointments left today and to try again tomorrow. I’m not sure what we are paying our taxes and national insurance for when we cannot even get access to this service! Do not sign up to this doctors!!
GP surgery review: oldham-medical-services
Title: Don't bother should be closed down
Rating: 1 out of 5
Visited: November 2023
You can't get appointments even when you ring up at 8am in the morning as you are waiting for nearly an hour for the receptionist to answer for them to tell you there is no appointments left ring back up tomorrow at 8am.

Some of the receptionists are rude, have a lack of customer service, not willing to listen and seem to think that patients don't know anything & they talk down to them. When you try to explain and put your point of view across that the surgery needs to change they have raise their voice & have attitude which as a patient doesn't make me happy they then mention the code of practice and if you carry on you will be thrown out of the practice.
GP surgery review: oldham-medical-services
Title: Very very bad experience
Rating: 1 out of 5
Visited: June 2023
I change my address to hear befor 6to 7 day she saying me its take 4-5 week i already registered with gp and i want to just change my address and she giving me this answer and original i chaq in nhs website only take 48 hour and i want to book emergency apoiment but never call working and respond than what is the meaning of gp??
GP surgery review: oldham-medical-services
Title: Helpful staff
Rating: 4 out of 5
Visited: May 2023
Been having issues with my meds for a while but luckily it's been finally sorted just by helpful staff listening and understanding my needs, can't thank them enough
GP surgery review: oldham-medical-services
Title: Bad customer service rude receptionist
Rating: 1 out of 5
Visited: April 2023
Receptionist lack of customer service. Unhelpful and are rude and loud. Appt made and cancelled without informing patients. 3 months to make appointment to see doctor for consultation after blood tests.
GP surgery review: oldham-medical-services
Title: worst surgery ever!
Rating: 1 out of 5
Visited: January 2023
This surgery is the worst surgery I have ever had the misfortune to be with. I have been with them for years and it has declined to a state where it is just an absolute sham!!!! Medication I have been on monthly they have just stopped without any explanation, can't get an appointment until 4 weeks away, cannot speak to anyone who knows what to do as the reception staff are utterly useless. They say they will ring you back and never ever do!!!! I am a senior nurse and feel ashamed to know that these people actually work for the NHS! no compassion, no caring and utterly useless!
GP surgery review: oldham-medical-services
Title: Rude staff
Rating: 1 out of 5
Visited: July 2022
Hi very bad services they provide Reception staff is always rude they dont give u appointments if want to discuss something with gp n said only call in 8 o clock in morning as they only gave same day appointments When call at 8 o clock in morning Long queue ahead sometime cut ur calls when u reach on number 1 and finally if u r lucky enough they will pick ur call and start their rude behavior and always try to not give appointments and judge ur conditions and if u r not serious enough or die they will not give u appointment or by chance give appointment then after entire day of waiting doctor will not call u They dont allow u to discuss ur symptoms or conditions before someone get seriously ill and near to death Very disappointed and hopeless with this surgery and overall oldham health/ NHS system And no one really cares how people are suffering
GP surgery review: quayside-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
Fantastic help from the practice helping to get my elderly mother registered there in a few hours and a home visit the following day, couldn’t recommend this practice enough!! They have been amazing.
GP surgery review: quayside-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
Quick response to my phone call, the Doctor gave me a examination he said all was fine which gave me peace of mind and advice on my problem on what to eat and drink carry on as normal
GP surgery review: quayside-medical-practice
Title: Professional and caring
Rating: 5 out of 5
Visited: October 2023
My recent appointment was in regards  to having my flu jab and covid jab 
The nurse who saw to me was polite and professional and showed a real interest in me as a patient
GP surgery review: quayside-medical-practice
Title: Gp’s
Rating: 5 out of 5
Visited: October 2023
In recent months I have met with 2 GP’s from the surgery and both have provided excellent care and knowledge
GP surgery review: quayside-medical-practice
Title: Great doctor
Rating: 5 out of 5
Visited: October 2023
So pleasant and explains everything in laymans terms. Very good. My partner feels relaxed on his appointment. Feels listned to.