janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hailsham-medical-group
Title: Lack of inclusive practice
Rating: 2 out of 5
Visited: December 2023
I think your admin team really need some training on inclusion and adaption. 

Incident One - When I last visited the surgery, a young man who did not speak very good English visited the surgery. The receptionist was extremely ignorant and rude and getting cross that she could not communicate with him. He was at the wrong surgery, and it took another patient to intercept and walk him over there to show him the way, whilst the receptionist did nothing! I could not believe my eyes. 

Incident Two - Yesterday, another receptionist tried to communicate with a man with significant hearing loss. Again, this receptionist was patronising, and antagonistic in the end. The poor man had to write down his request in the end, which was actually very simple. 

Incident Three - Whilst awaiting my appointment, a man brought his young grandson into the surgery who had a bad cough. He explained he had been to the Pharmacy who said he needs to see a GP. The man had to return twice as the receptionist asked him to fill in the wrong forms. Then when the man had left, I heard her explain the situation to her manager who then said the surgery were not going to see this child and to turn him away and get him to call his own GP miles away - it was a small child who likely had asthma (so the Pharmacy guessed)!! Absolutely outrageous and all three of these incidences have made me feel extremely uncomfortable.
GP surgery review: hailsham-medical-group
Title: Awful communication
Rating: 1 out of 5
Visited: June 2023
The doctor pushed me to private service for my allergy tests and also said to me that I need to go to Ukraine to do these tests when she asked me where I am from. The doctor said that NHS can’t do any food allergy tests , although after my appointment I checked the NHS official website and it is saying that there are 3 types of food allergy tests every GP should offer their patients if a patient feels there is a need for this.
GP surgery review: hailsham-medical-group
Title: Good experience
Rating: 5 out of 5
Visited: May 2023
Had an early appointment with the Nurse.
Lovely and relaxed made me feel comfortable about 
the procedure which I had done.
Thank you.
GP surgery review: hailsham-medical-group
Title: Cant get through
Rating: 1 out of 5
Visited: May 2023
Tried several days in a row cant get through to make an appointment.  Also tried using internet, still being directed to call the surgery, extremely annoying.
GP surgery review: hailsham-medical-group
Title: Good service
Rating: 3 out of 5
Visited: March 2023
I have no complaints about the service level received.  I was seen promptly on arrival and the practitioner I saw (but apparently not allowed to name?) was friendly, caring, and informative about my condition and how it would be dealt with - initially in my case by a referral to a specialist.  
Being critical, it is unfortunate that it is hard to get an appointment (especially at short notice) in the first place and, for those of us who are tech dinosaurs, being asked to send a photo and then discuss the matter via webcam is not a viable option.
GP surgery review: hailsham-medical-group
Title: Appalling treatment
Rating: 1 out of 5
Visited: January 2023
As a diabetic who diabetes has been incredibly unstable for the last 10 weeks without reason. I have tried for the last 10 weeks to get an appointment I have rung and been refused an appointment, I have gone in and been refused appointments. I urgently need a follow up blood test and have been refused a blood test. If I go blind or a lose a leg is the surgery responsible because they won't see me. The receptionist who are in know way medically qualified are making dangerous medical decisions about people's health. The phone lines are horrific  everyone rings at 8am you can press redial 70-80 times to get hold of anyone to be told no one will see you today.  This practice needs a serious review how it treats patients with long term health conditions, how receptionist refuse appointments and the appalling lack of patients care.
GP surgery review: hailsham-medical-group
Title: no help or service
Rating: 1 out of 5
Visited: January 2023
called and told to go to ae !
called 111 told surgery would phone back same day still waiting two days later 

this place is a joke
GP surgery review: hailsham-medical-group
Title: No follow ups
Rating: 2 out of 5
Visited: August 2022
Attended an appointment with my husband who has dementia, was told the dementia nurse and the incontinence nurse would phone, but still no call. While waiting on the phone , to ask why my husbands prescription has not been done,I was constantly asked if I am carer as you can support me. I am one ,have filled in your form but receive no support,no help at all.
GP surgery review: hailsham-medical-group
Title: Very poor Practice
Rating: 1 out of 5
Visited: June 2022
Can never get an appointment 
Online service is a complete joke 
The phone is never answered just keeps ringing and then cuts you off
GP surgery review: hailsham-medical-group
Title: Great GP
Rating: 3 out of 5
Visited: April 2022
I attended GP on Thursday arranged urgent CT scan, today called me (explained results) and gave me strong meds and explained needing additional imaging. She's only just started but she's so so good. 

Just to note to receptionists we can hear you in reception area so when you are talking about making patients still wait outside rather than be allowed in reception it's not helpful and unprofessional.
GP surgery review: quintins-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: July 2022
There are so many negative comments about GPs but I had a really good experience this week.  I phoned the surgery as soon as it was open and was third in the queue.  I waited less than 5 minutes before I spoke to a very helpful receptionist.  I was given  a face to face appointment with the doctor that same morning.  She listened to what I had to say and now have a blood test booked for next week.  I would give this practice 5 gold stars.
GP surgery review: quintins-medical-centre
Title: Very disappointed
Rating: 2 out of 5
Visited: February 2022
When can we get back to actually seeing a doctor. You can go to hospital and see one.
This year I have had to phone for an appointment several times but only been able to speak on the phone and never to the same doctor. I’m not confident in speaking over the phone and you can’t explain so well about your aches and pains. I feel if I had been seen face to face in the first instance then some of my phone calls would have been unnecessary.
GP surgery review: beaconsfield-road-surgery
Title: No appointments
Rating: 1 out of 5
Visited: December 2023
How can you not make  appointments  at the surgery since your merger been waiting 2 weeks now for a call back going to register elsewhere diobiacle
GP surgery review: beaconsfield-road-surgery
Title: How Poor is Poor, Takeover now in Chasos
Rating: 1 out of 5
Visited: October 2023
Telephoned the results line at 11.00 am, I was caller number 49, so I asked for a call back via their system. Just rung again at 12.00.niw caller 54. How is this an improved service. Beaconsfield Road surgery was extremely poor prior to this merger, so I feel really sorry for those who have joined from Harold Road. Not enough staff managing the phones, they don't ring back, can't get a doctors appointment, doctors don't want to see you face to face. They need an office manager that can overhaul this appalling shambles. You technology that allows you to either email or do like most companies do and introduce "chat" as a way of dealing with enquiries. Also good customer service would be you ring the customer once the results are in, that way, people wouldn't be holding on for nearly2 hours. Time for a massive rethink.
GP surgery review: beaconsfield-road-surgery
Title: Outstanding end to end service
Rating: 5 out of 5
Visited: July 2023
I needed to see a practice nurse about complications following an operation. I went to the surgery in pain and I can't praise the receptionist or nurse enough for their care on the day of my appointment. I have since dealt with a GP who was excellent. Ok it sometimes take a while to get through on the phone, but that is not really an issue in the great scheme of things. The wait is worth it. Everyone answering the phones is helpful and polite.  All receptionists and medical staff gave me all the care and information I needed through their seamless and wonderful service. In summary they were all exemplary and could not have improved their service.
GP surgery review: beaconsfield-road-surgery
Title: Stepped Up To The Plate When Required
Rating: 4 out of 5
Visited: December 2022
Been dealing with this GP practice on behalf of my elderly father for a few years now.
The service has varied from good to excellent in general over that period with no reason for complaint specific to the surgery.
When it mattered most the surgery really stepped up and delivered.  My elderly father had a non injury fall recently in the home requiring a hospital admission.  He has mental health issues and as a consequence of the fall was unable to stand and take his weight or walk.  I called the surgery late morning and even though all appointments were taken, a GP called me back shortly after.  The GP arranged for transportation to the local hospital and also arranged for him to be admitted without going through A&E.  There was also a Social Care member of staff who went through what would happen next to dad after the fall and provided all manner of guidance to me, face to face.  When the transportation had not happened 5 hours later I called the surgery and the GP chased the hospital.  All in all, when it mattered most the whole team really stepped up to the plate and delivered for my dad.  This particular experience was faultless and all the staff should be commended for a great job done.
GP surgery review: beaconsfield-road-surgery
Title: Uncaring and unsympathetic Doctor
Rating: 1 out of 5
Visited: November 2022
After the way I was just spoken to by a Doctor (unfortunately I didn't catch her name) at this surgery, I wouldn't recommend this practice to anyone!! I was spoken to in a very abrupt and rude manner just because I was unable to bring my child to the satellite surgery which is 1.3 miles from our home. I explained that I do not have enough money to get a bus or taxi to the surgery and I cannot expect my ill child to walk that distance and back. I wasn't being rude in any shape or form or demanding to be seen, I was only asking for advice over the phone if possible. This treatment was completely unnecessary and I will be looking for a different practice for my family now.
GP surgery review: beaconsfield-road-surgery
Title: Fantastic GP practise- I would highly recommend.
Rating: 5 out of 5
Visited: May 2022
I have visited this GP practise for my physical and mental health issues. On every occasion I have been treated with dignity and compassion. I have received prompt treatment and referrals and cannot fault the service at all. 

The doctors and the nurses are all so warm and friendly and really put you at ease.  

After years of having a dreadful GP in London, Beaconsfield Road Surgery really do stand. I would highly recommend them to anyone. 

Thankyou so much.
GP surgery review: carisbrooke-surgery
Title: Receptionist
Rating: 3 out of 5
Visited: January 2024
Both my wife and my daughter have contacted this surgery in the last 2 working days. They both have had a receptionist (same person) to be rude and argumentative. You have a sign in the surgery for patients not to be abusive does this mean it's okay for the receptionist to be hostile and very rude to the patients! There is no need for this, a friendly voice always puts the patient's at ease and solves a problem a lot easier. After all the NHS in general are supposed to provide care to their patient in any circumstance.
GP surgery review: carisbrooke-surgery
Title: Poor
Rating: 2 out of 5
Visited: January 2024
No face 2 face appointments no blood tests no medicine reviews with a gp just leave you on what you're already you have hospital saying one thing go another constant battle
GP surgery review: carisbrooke-surgery
Title: Poor practice
Rating: 2 out of 5
Visited: November 2023
Had an appointment @9am
 The person I was seeing showed up at 915 not first time if you want prescription quickly forget two week ago request painkillers as I was in agony still waiting for prescription
GP surgery review: carisbrooke-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: November 2023
Was recently seen at surgery by some one and they have referred me back to msk this should not have happened as I'm under a conultsant this meaning chsnces of more injections which I need also needed physiotherapy now have to wait until end of jan to see if i can have MRI andwhether i csn have injectins in mean time left in pain
GP surgery review: carisbrooke-surgery
Title: frustrating
Rating: 2 out of 5
Visited: September 2023
circumtances are difficult im a delivery driver working 10 hrs a day phone signal at home is poor plus ive an eldely mum in hospital so its better to communicate via  engage consult they wont respond by message why can they not do something simple no response required
GP surgery review: carisbrooke-surgery
Title: Poor practice
Rating: 2 out of 5
Visited: September 2023
As others have said unresponsive  they don't listen to or want to understand patient issues mental health is a joke. They always pass the buck don't review the medication or check on patients well being
GP surgery review: carisbrooke-surgery
Title: Good gps
Rating: 4 out of 5
Visited: August 2023
Slowly improving response times have improved every body has different circumstances I think the practice needs to recognise a bit more
GP surgery review: carisbrooke-surgery
Title: Poor practice
Rating: 3 out of 5
Visited: August 2023
Very unresponsive especially if your not patient  confidentiality  is questioableshould be able to book appointments  via engage consult trying to get through at 830 is impossible needs some one who respects patient req9
GP surgery review: carisbrooke-surgery
Title: Great Practice would definitely recommend
Rating: 5 out of 5
Visited: July 2023
I and my family have been patients of this surgery for the last 23 years. I have never had any issues with any of the staff, nurses and doctors. They have always been very polite, helpful and incredibly supportive. I would have no hesitation in recommending this surgery. They have supported family through some very difficult heath issues and made the experience less traumatic.
GP surgery review: carisbrooke-surgery
Title: Rubbish practice
Rating: 1 out of 5
Visited: March 2023
I have ongoing issues with feet and back which make it difficult to walk in a postman so need these to be work I have asked three times of I can be clclassifed as disabled which would help work wise but the gentleman refused to answer the question not allowed to speak with go practice manager uncaring unhelpful
GP surgery review: harold-road-surgery
Title: Terrible Practice
Rating: 1 out of 5
Visited: January 2024
The phone waits since the merger, which we were told would improve service levels, have become significantly worse. The wait times are minimum of an hour and regularly much higher. The phone automated messages are overly aggressive, blaming the patients trying to contact them on the long wait times (yes a doctors surgery that has patients who need assistance, but please don't call as your clogging up the phone lines).

Once your through its hit or miss if you will be helped, some very rude and unhelpful staff, some really pleasant and helpful.

If you somehow get an appointment generally the GPs here are excellent.

Unfortunately the good points are so badly out weight by the bad its one star as there is no way to ensure you reach the good on any given day.
GP surgery review: harold-road-surgery
Title: Arrogant
Rating: 2 out of 5
Visited: January 2024
Awful experience trying to make an appointment as requested by the surgery. I asked a simple question and was hung up on. Disgraceful!
And still no appointment.  
I will not be going there again.
GP surgery review: harold-road-surgery
Title: Excellent call handler
Rating: 5 out of 5
Visited: December 2023
I called to ask if my fit note could be sent over to me. I pressed 0 for a call back and received this within 30mins. The person I spoke to was helpful, polite and efficient. I have used the engage consult as well as the telephone and it has been successful on each occasion. I feel if you do choose to hold on the phone then you cannot complain. Once again thank you for the service you are providing in difficult circumstances.
GP surgery review: harold-road-surgery
Title: Appalling service
Rating: 1 out of 5
Visited: November 2023
After just 6 months since last blood test, texted to make an appointment for an annual blood test and that I must do this before placing a repeat prescription, message then said up to a 30 minute wait, waited 2 hours 12 minutes before receiving a response, and then put on hold for another 3 minutes.
And, if someone says press 0 to have a call back, not all phones allow you to do this.
There needs to be a "your'e number # in the queue" so you can see your progress.
Ad, if you think about it, if I've had to wait over 2 hours, then so have all those before me.
Combining Shankil, Beaconsfield and Hill Surgeries was the worst decision ever...
GP surgery review: harold-road-surgery
Title: Can not get through, was 89 in the queue. Scary.
Rating: 1 out of 5
Visited: November 2023
I totally understand that they are having a bad time at the moment but it is actually very scary not being able to get through at all. Also I find the new message explaining the reason the waiting times are so long is because staff have resigned due to aggressive behaviour from patients. This is awful but it’s not our fault. What has gone so badly wrong to always be 80 or so in the queue waiting?? I am looking to transfer to a new surgery if I can.
GP surgery review: harold-road-surgery
Title: Efficient staff and always willing to help
Rating: 5 out of 5
Visited: November 2023
Although phone lines are busy, the team always call back and I have never had a problem making an appointment when necessary. All staff are under pressure, but are always friendly and willing to help.
GP surgery review: harold-road-surgery
Title: Dire service prior to merger and even worse since merger
Rating: 1 out of 5
Visited: November 2023
93rd in queue at 9-20 a.m. Suggests insufficient staff levels to answer phones.appalling message on phone system, blaming staff shortages because of staff leaving due to patient abuse of staff.Message has been removed 6 days later.I used callback system and got a call back nearly 3 hours later.Of course all appointment (triage) slots gone. Added to "cancellation" list and did get a call mid afternoon. Call handler was very good in manner and booking an appointment for one week later.Harold Road surgery was a mess before merger with high staff turnover and poor GP leadership. Very misleading to blame abusive patients as the reason for all staff having left the surgery.The surgery website  Merger update 30th October"statement" on there, with the names of the GPs at the bottom of it, is embarrassing, in terms of professionalism,grammar, and reasoning. Are patients expected to know what "off listing"means? It`s taken me a lot longer than 2 minutes to write this. Why no surgery response to any of the feedback left on this site? The Practice manager should be able to take a couple of minutes to respond constructively to the negative comments, and thank those who have provided positive experience comments.Even allowing for I T issues that the surgery states as being a huge issue to have had to deal with since merger, and the fact that nearly all GP surgeries have more demand than their capacity can cope with,the sheer number of patients held in the phone queue at any time of day suggests insufficient call handler numbers, and the excuse laden message (since removed) and poor website message, all suggest poor leadership from GPs and/or senior manager/s.Thus far the merger of the two surgeries has in no way enhanced the service to patients.
GP surgery review: harold-road-surgery
Title: It seems to get worse every day
Rating: 1 out of 5
Visited: November 2023
Called as soon as surgery opened. Recorded msg said that due to staff shortages (any chance of hiring new staff?) the wait to be answered was over thirty minutes. Requested a call back which came within the hour. Explained the nature of the call and asked to speak to a GP. The call handler told me they would pass on the info and call me back. A minute later received a text msg saying "had reached beyond safe working capacity today" and told to call 111 if condition worsened. No point in calling the surgery these days might just as well start off by calling 111.
GP surgery review: harold-road-surgery
Title: Telephones need to be answered
Rating: 4 out of 5
Visited: October 2023
We were told the joining of Harold road and the Hill Surgery would improve accessibility, wrong when I phoned for my results I was 116 in the queue, to make matters worse it came down two then went up five. This coming together has made things much worse. Must do better.
GP surgery review: harold-road-surgery
Title: Impossible to get through
Rating: 1 out of 5
Visited: October 2023
Called at 8.45 today and was 78 in line so gave up. Called back at 11.30 thinking it maybe a bit easier to get through and was 110 in line so gave up. Called again in the afternoon was 79 in line but held on  for 1 hour 45 minutes only to get to number 9 in the queue only for them to cut the call.Called straight  back and was again 78 in the queue.They called me back later only to be told that they had no appointments and go to a+e if needed.Absolutely awful surgery to try and get an appointment.
GP surgery review: hastings-old-town-surgery
Title: Frustrating and unhelpful
Rating: 1 out of 5
Visited: October 2023
Despite all the high-tech stuff this surgery has invested in, I've been disappointed in the quality of response to questions, lack of follow-up on promised actions, and apparent failure to listen to concerns. There seems to be a fundamental breakdown in communication internally.
GP surgery review: hastings-old-town-surgery
Title: really pleased so far
Rating: 5 out of 5
Visited: February 2023
I recently changed to this surgery and it has been fantastic so far.  I use the engage consult and have had a really good experience of this.  This works better for me as phone calls when I work full time are really hard to fit in.  Triage is good with appropriate clinicians seen.  I have also been able to see a GP.  All the medical professionals I have seen have been exceptional. Receptionists have also been friendly  and helpful.  Finally getting my health needs met.  Nice to go down to the seafront when you have an appointment, so another bonus.
GP surgery review: hastings-old-town-surgery
Title: Outstanding Service
Rating: 5 out of 5
Visited: February 2023
I have been a patient of this surgery since October 2021. I am a carer of my 89 year old mother. Every single interaction with the surgery has been a positive experience. They are very helpful and their online triage service is superb and extremely responsive.
GP surgery review: hastings-old-town-surgery
Title: Capable surgery.
Rating: 5 out of 5
Visited: January 2023
Being in my autumn years I have needed to visit the Old Town Surgery on a number of occasions in the past couple of years.
Always found their response and service more than adequate considering the pressure and constraints they have been under in recent times.