janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bowling-hall-med-practice
Title: More than a doctor
Rating: 5 out of 5
Visited: November 2023
My doctor went above and beyond to help me when I had hit rock bottom. I was given time and all sorts of support including extra calls back from both the doctor and the receptionist. I can not thank you enough for how you helped me and continue to help and support me.
GP surgery review: bowling-hall-med-practice
Title: Pointless
Rating: 1 out of 5
Visited: October 2023
Been phoning every day for 3 weeks never got through complete waste of time. Can't book an appointment online either so what am I supposed to do? Go to a&e and clog the corridors again?
GP surgery review: bowling-hall-med-practice
Title: Excellent service
Rating: 4 out of 5
Visited: October 2023
Your Review:  Would like to say a massive thank you to the receptionist who I spoke to recently regarding an error that had been made on my file. She was super helpful and understanding and went above and beyond to rectify the mistake. Thank you again.
GP surgery review: bowling-hall-med-practice
Title: Reasonable
Rating: 4 out of 5
Visited: June 2023
Although it takes time and no appointments when calling, Patchs was very easy to get appointment very quickly
GP surgery review: bowling-hall-med-practice
Title: Fantastic surgery
Rating: 5 out of 5
Visited: June 2023
Had a telephone appointment which I made on the faces system which was easy to use when doctor called me she asked if I could go in and see her face to face which then she reffered me for the dress x rsu
GP surgery review: bowling-hall-med-practice
Title: Quick review
Rating: 4 out of 5
Visited: June 2023
I was treated very quickly regarding an issue I had. After my initial phone consultation,  I was seen by a physio the following morning and was given an x ray card to go to hospital. I was then seen within 40 minutes at the hospital.  Thanks for the quick response.
GP surgery review: bowling-hall-med-practice
Title: Good practice but
Rating: 4 out of 5
Visited: June 2023
Most helpful but sometimes fall short on providing correct information or documents and one person contradicting the other.
Actual care from doctors and nurses is excellent.
The biggest gripe is regarding confusing regarding which location to attend be it Bowling or Highfield, The practice name of Bowling Highfield is totally confusing when it come to appointments - you always have to clarify which venue to attend as messages just say Bowling Highfield - ok so which venue?

Also, having to wait 45 mins to arrange an appointment, only to be then told none left, is totally unacceptable!
Also, waiting a similar amount of time to ask reception a question is unacceptable!

You should have two options, one for book appointments and one for discussing anything but appointments.
Yes you may need 2 staff to do this rather than one, but waiting 45 minds to ask a question is unacceptable!
GP surgery review: bowling-hall-med-practice
Title: Good practice
Rating: 4 out of 5
Visited: June 2023
Once i knew what i was doing it was not a bad experience found it easy needed a bit of help from reception team which they guided me with success will use again if need be.
GP surgery review: bowling-hall-med-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
Very quick and efficient response. Dealt with professionally, referred for Physio and had my appointment the following Monday!
GP surgery review: bowling-hall-med-practice
Title: Good doctors
Rating: 5 out of 5
Visited: May 2023
These have been quite good to me. The e-consults are great, you always get a call back the next day. 
All the doctors have been good apart from one locum doctor. 
Yeah you might not be able to get through and get an appointment when you ring but all doctors are like this at the minute.
GP surgery review: low-moor-surgery
Title: Shocking!!!!!
Rating: 1 out of 5
Visited: May 2023
My Daughter has had the most upsetting experience today. We have been with this surgery for 35 years(for our sins).For some reason they struck her off their list and said she needed to attend the surgery with evidence she still lives at our address as they said they have sent letters which we she has not responded to which is a load of rubbish as we have not received any. She has a regular blood test which she had her last one  3 weeks ago, she suffers with anxiety and severe mental health issues among other health problems which she has taken medication for the last 22 years, we were unable to log in to order her medication online so rang the surgery to find out why, and they informed us my daughter had been taken off their list and refused to give her the medication until she went in with her forms of ID proving who she is!!! knowing doing so would cause her great distress, she asked if she could post them or email them but that  wasn't  acceptable, she has been in today and told that she will have to wait at least another week until she will be back on their list and therefore she has no medication. The practice manager needs to update her skills or lack of them, she has dealt with my extremely Vulnerable daughter in the worst way possible today, no understanding what so ever we have had no end of problems with this surgery, but stayed he more so for locality. Myself and the rest of my family will be moving to another surgery, enough is enough .I don't expect a response from the surgery, that would be far too much to expect!!!
GP surgery review: low-moor-surgery
Title: Communication curtesy
Rating: 3 out of 5
Visited: March 2023
Attended with my father, gp did not say hi I am.. we got in the door and Dr kept us near the door of his room, he stood looking g at us, not a how can I help you? I  told Dr the problem he did a quick exam and given a urine sample bottle. Dr very blunt in his reply and out the door we were. 
've never ever felt so unwelcomed going to see a Dr in my life. 
As a helthcare professional myself  this is how not to treat patients.
So disappointing.
Reception staff are lovely and very helpful.
GP surgery review: low-moor-surgery
Title: Gone down hill
Rating: 1 out of 5
Visited: November 2022
The telephone service is shocking I've never known it so bad it's like being in a traffic jam trying to get an appointment is impossible there should be pre bookable appointments by now plus I've just waited on the phone for 60 minutes as called number 1 in the queue form being called number 10 and no answer this is not good enough used to be a good service before covid but gone downhill now face to face appointments also should be happening by now too sort it out I will be reporting this practice to cqc
GP surgery review: low-moor-surgery
Title: GPS, nurses, and all medical staff brilliant
Rating: 5 out of 5
Visited: May 2022
Been with this practice for along time now and have always received excellent service from them. Even through the pandemic the service has been brilliant.
GP surgery review: rooley-lane-med.-centre
Title: Great mental health worker
Rating: 5 out of 5
Visited: July 2022
On 28.07.22  at 12.45 ..met a mental health worker don't remember is name but wanted to tell him thank you u got respect for people I like that looking forward to ar next appointment
GP surgery review: tong-medical-practice
Title: Some good points, but individuals let it down
Rating: 1 out of 5
Visited: October 2023
Most of the medical and nursing team are lovely. Happy with consultations generally. Although some clinics are slightly lacking in proper infection control. One receptionist is unfortunately on a power trip and very rude not only to myself, but I have also witnessed this with many other visitors. Please rotate receptionists more often so people don’t have to deal with such an unwelcoming and rude person. People generally going to the GP have to deal with upsetting and frightening health matters, you can’t force workers to be compassionate if theres not a compassionate bone in their body, but at least have them in an office somewhere and not dealing with the public.
GP surgery review: tong-medical-practice
Title: Wonderful service
Rating: 0 out of 5
Visited: August 2023
Rang at 8am for a GP appointment due to back pain. Was asked what my problem was by the receptionist and was then efficiently and correctly signposted to the physiotherapist they had in the surgery today. I was seen at 8.50am & had a full exercise program for a pulled muscle in my inbox by 9.10am. Wonderful service today and never had a poor experience in the past when needing a GP appointment at this practice. Thank you.
GP surgery review: tong-medical-practice
Title: Great doctor
Rating: 5 out of 5
Visited: February 2023
I've had an issue recently, and the GP who has been dealing with me has been absolutely amazing. Patient, understanding and makes you feel like they really care. Had a few calls with this GP too, and havibg that continuity of care has made a real difference. Thank you.
GP surgery review: tong-medical-practice
Title: Terrible practice!
Rating: 1 out of 5
Visited: January 2023
After pushing them for two years to finally get my ADHD assessment, which I did and was diagnosed last year, they finally pushed me over the edge.

The organisation that I received my diagnosis with asked my GP via a letter to do an ECG, which they did at the beginning of January, but the organisation still hasn't received the result.  When I finally got through to ask why they haven't been sent, I was told because they didn't ask them to but "please carry out an ECG and interpret the results for us" is pretty clear.

I now have to go to the GP practice and fill in a form and then they will release the results to me, so I can scan in and send to the organisation that they referred me to in the first place.

They are the actual worst.  I have been ignored by the staff there while waiting to check in and seen them ignore other patients, they don't care here, so think twice before signing up to this practice unless you never need a GP.
GP surgery review: tong-medical-practice
Title: Bureaucratic nightmare.
Rating: 1 out of 5
Visited: December 2022
The doctors and nurses are very good. The bureaucratic side of things is appalling. When I tell people at work that patients are locked out and have to be buzzed in they think I am joking. If the clerical and reception staff want to be shown some respect then they should start respecting the patients. If, as I was told, it is practice policy to lock patients out then there should be somebody on the desk at all times. In reality the policy should be changed anyway. The system of appointments does not take into account that some patients go to work and don’t work in the vicinity of the practice. This usually means using a days holiday to get to an appointment that only lasts a few minutes.
GP surgery review: tong-medical-practice
Title: Can't order my meds online anymore!
Rating: 2 out of 5
Visited: August 2022
I went to order my meds on the online service and when I clicked on my usual prepopulated link, a totally different page came up and I had nowhere to log in and couldn't remember the details although they had been saved by my computer I couldn't get that page. So I am going to be a couple of days behind on my meds while I get this sorted out.
GP surgery review: tong-medical-practice
Title: Website needs updating
Rating: 3 out of 5
Visited: July 2022
I was told I had something to collect from the surgery but when I got there at 2 minutes past 12 oclock on Thursday was told the surgery was closed.  Website clearly says it is open. Wasted journey!  If they cannot update the website messages asking you to collect should clearly state opening or closing times
GP surgery review: tong-medical-practice
Title: Fantastic doctor
Rating: 5 out of 5
Visited: June 2022
My mum was seen by a doctor on the 8/6/22. She had a telephone consult but was not able to assess her so asked her to come to the surgery.
He fully examined my mum and was so lovely,patient and caring and he listened to my mum and remembered her from a previous visit, such a good doctor. The doctor arranged for her to go to ward 5 for assessment.
Thank goodness for this she now has a diagnosis and is being treated for a hole in her bowel. Thank you so much for this amazing service.
A very grateful patients family 
Thank you again.
GP surgery review: beeston-village-surgery
Title: poor experience
Rating: 1 out of 5
Visited: June 2023
I phoned the surgery and asked for a face to face appointment with a GP for my child, I believed she had a water infection. I waited ages for the receptionist to answer , when I finally got through , she sounded like I had interrupting her day.  her manor was rude and  arrogant. She advice me to do a online request via the website, which I  did. received a call back with in 2 hours, which asked to to ring surgery to book appointment to see GP. so after 4 hours off messing about. i got my face to face - which I don't understand why I wasn't offered this in the first place! seems to be its poorly run practice and staff passing the buck!
GP surgery review: beeston-village-surgery
Title: Unable to contact
Rating: 1 out of 5
Visited: September 2022
Baby with very high temperature. Phone just ringing out. Urgent treatment centre says no under 2s so what am I supposed to do now? This is why people are going to a and e for everything.
GP surgery review: beeston-village-surgery
Title: Excellent surgery
Rating: 5 out of 5
Visited: August 2022
This practice has been fantastic from the very start.
The reception team have been wonderful and polite and answered all my questions. The wait time has been very quick and the doctors and nurses have made me feel at ease.  While out in the waiting room the doctors and nurses greeted each time even if I didn't have appointment with them and they were only passing. 
I can only praise this practice.  I would highly recommend this practice to people.
Thank you for all you have done for me  
keep up the great work through this tough time.
GP surgery review: city-view-medical-practice
Title: Blood sugar dangerously high, no appts till Monday.
Rating: 1 out of 5
Visited: September 2022
I'm a Type1 diabetic, have been for 51 years. I've got a throat infection which is sending my blood sugars soaring to a dangerously high18.6! I was told they had no appointments but I could go to the walk in clinic at Burmantofts, the other side of Leeds from where I live. I'm partially disabled, have depression & anxiety & there's no one to go with me. The receptionist wasn't bothered & told me to either ring 111 for 'some advice' or ring back on Monday morning. I can't even describe how upset, worried & ill I feel.
GP surgery review: dr-n-dumphy-&-partners
Title: Not a great practice
Rating: 1 out of 5
Visited: June 2022
I'm sick & tired of being registered with you because all you do is let me down, you don't do anything to help & support me. You have a lot of information on your computer system under my name, you also have my medical notes so it tells you what I need help with in my life, & you've just been lazy this whole time! You've been overreacting everytime I keep saying a lot of swear to you in God knows how many emails you've received over the years from me, which I can't remember what I've been telling you or what I've told you. 3 weeks ago on the 8th March, you received either an email or phone call from the mental health team at St James University Hospital, about me wanting to die & resulted in me going there, & I haven't received a phone call! On the same day you receive a phone call from the ambulance people, & you was supposed to call me then, but then changes your mind & left it for a few days.
GP surgery review: dr-n-dumphy-&-partners
Title: Phone call
Rating: 1 out of 5
Visited: June 2022
You're supposed to call me & see how I'm feeling, due to the mental health team & ambulance at St James University Hospital contacting you last Wednesday. It's been a week now & I haven't had one phone call from you, I can't answer if you don't phone & I'm sick & tired of you letting me down!
GP surgery review: dr-n-dumphy-&-partners
Title: Not a great practice
Rating: 1 out of 5
Visited: June 2022
I would like to speak to a doctor regarding my autism diagnosis in March 2022, since this autism health passport isn't an option & since I'm struggling to know what I'm supposed to be doing, also you were supposed me to call me 3 months over a situation you already know, 3 months later & I still haven't hard that phonecall. I can't phonecall the doctors myself & I can't get someone to call you on behalf of me! There's different things that you can look into for me as an autistic person, while listening to while I'm trying to explain my thoughts & feelings. I really need help, but I won't get if I'm being ignored all the time!
GP surgery review: leeds-city-medical-practice
Title: Typical entitled wasters of public money
Rating: 2 out of 5
Visited: November 2023
i always go to a&e these guys are useless, as per usual ...you cannot see a doctor takes about a month you might as well go to a&e better service and you see a doctor quicker... its really getting bad now until someone cuts their budgets makes them more efficient it will always be like this ....completely not focused on patients!!!
GP surgery review: leeds-city-medical-practice
Title: waiting an extremely long time for staff to answer phone
Rating: 1 out of 5
Visited: June 2023
I wanted to make an appointment today! to see a doctor, because I have been experiencing abdominal pain these past days! Only problem is there always seems to be a massive que. I was waiting for a very long for the reception staff to answer the phone at there end? after waiting for a very long time for them to answer the phone? I got fed up and decided to finished the call. I will probably have to go to a&e.
GP surgery review: bilton-medical-centre
Title: Professional staff going the extra mile with a smile!
Rating: 5 out of 5
Visited: March 2023
I had a great experience visiting the surgery for my appointment as did my mother.
The follow up call after my eConsult was prompt and the lady on the phone was very helpful.
An appointment was arranged quickly with a range of times available that were suitable for us both.
The receptionist and nurses we met were ever so helpful, professional and genuinely willing to go the extra mile to provide information and help out. We left the appointment feeling great and the staff are genuinely an asset to the workplace!
GP surgery review: bilton-medical-centre
Title: Doctors very good at the practice
Rating: 3 out of 5
Visited: February 2023
This surgery is really bad at answering the phones u are waiting ages and wen they finally answer they have no appointment they say try  again in the morning same issues but the doctor at the surgery are fantastic they need to sort the phone issues out asap
GP surgery review: bilton-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
Best surgery. The staff is very kind, helpful and makes you feel comfortable. I got appointment quickly. The doctors are amazing.
GP surgery review: bilton-medical-centre
Title: Great Surgery
Rating: 5 out of 5
Visited: September 2022
Great surgery, amazing and helpful staff. swift appointments. I had amazing experience with this surgery.
GP surgery review: bilton-medical-centre
Title: Appointment
Rating: 5 out of 5
Visited: June 2022
Great Surgery, Very helpful Staff. I needed an urgent appointment and i got one. They staff and doc was very nice.
GP surgery review: bilton-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: June 2022
Amazing staff and swift appointments. Was very pleased with how staff takes care of you and follows up.
GP surgery review: bilton-medical-centre
Title: Best Surgery
Rating: 5 out of 5
Visited: May 2022
The best surgery. I got appointment very easily and staff was very kind and my experience was best. I will like to visit again.
GP surgery review: bilton-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: April 2022
Appointments are swift and the staff is very kind and helpful. Really loved the experience I had.
GP surgery review: bilton-medical-centre
Title: Very friendly atmosphere
Rating: 5 out of 5
Visited: March 2022
I went to the doctors to ask a question and the nurse saw me without a appointment. Thought that was very kind of her. She checked me over and organised blood tests for me. 

But the most amazing experience that I had was with the receptionist who was so cheerful and nothing was to much for her. She looked after my needs with her friendly manner and made me feel so welcoming. Nothing was to much for her. 

I had just come from work and I forgot about my tiredness with her comforting welcome.
GP surgery review: bilton-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: February 2022
The best surgery around. Swift appointments and very kind and helpful staff. I was able to book appointment quickly.
GP surgery review: kensington-partnership
Title: Appalling
Rating: 1 out of 5
Visited: October 2023
Been told by pharmacist that I need to see my GP I’ve tried for 5 days to make an appointment nothing just told to ring at 8 next day by the time you get through they have all gone.I work for the NHS so I know things can be difficult but this practice is a joke and seriously needs improving I am currently trying to register elsewhere
GP surgery review: kensington-partnership
Title: Worst practice!
Rating: 1 out of 5
Visited: August 2023
This practice has an excuse for everything been with this practice for a very long time i can never get an appointment soon as you get through to them they say no appointments left their excuse is they have too many patients but yet they keep on registering new patients every day dont understand why they keep registering more patients but can't give patients appointments even getting your repeat medication is a big problem for this surgery they always getting it wrong this surgery really needs some structure in place.
GP surgery review: kensington-partnership
Title: No way to get an appointment
Rating: 1 out of 5
Visited: February 2023
I am never critical of Nhs as I know the pressures.  But this practice has completely exhausted me and I cannot find a way to gt through the phone system.  I have decided that it is not possible to get through and so will just suffer my illness and not try to get through any further.  I do not feel I have an emergency (at least not yet) to warrant A and E attention and do not want cause a problem there as they are already under pressure.

It is simply not possible to get through to the GP practice using the number we have or through the E-consult system and that is the case no matter how many times I try or whatever day of the week it is.

Pharmacist has said i really need to see GP and a GP I know who is not in Bradford has said I should not delay seeing GP because this is a preventable problem if treated early but I have said I cannot get through and he said that is not good enough.  You have to find a way otherwise you might regret it.

I am really upset by this but the practice wont answer the call and don't have any systems for people to walk in so other than nothing, what can I do?
GP surgery review: kensington-partnership
Title: Poor
Rating: 1 out of 5
Visited: October 2022
We have been making a follow up almost every 1-2 weekd since june for a medical report for our insurance provider, we came personally, called and emailed them but nothing happenede. They’ll just say either they will escalate to the person handling it, sometimes receptionist said that they have already sent a reply but the insurance provider did not received anything from them, then after a week made a follow up again, they said that it is still on process, don’t know who’s telling the truth! It’s so frustrating as it’s been almost 5 months now and the degree of effort we have been making to make follow ups with them and yet nothing has been done on the surgery’s side. Emailed them as well 4 times no reply even once! Don’t even know where to escalate it further as receptionist would not disclose anything, all they will tell you everytime is they will make a Follow up with the person handling it!