janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: greenway-community-practice
Title: Great response
Rating: 5 out of 5
Visited: December 2022
I used eConsult to request help with an eye infection. The GP responded within 2 hrs with advice and a prescription for medication, which I was able to collect within the hour. A very impressive response in these difficult times.
GP surgery review: greenway-community-practice
Title: Fantastic Reception staff
Rating: 5 out of 5
Visited: August 2022
The reception staff here I believe, are the difference between a good surgery and an exceptional one. Poor health cannot always be helped, but when in an unfortunate situation with your health, to be greeted and helped by empathetic individuals whom appear to genuinely care about you can really restore your faith. Nothing is too much trouble, there doesn’t seem to be any judgment at all, unlike what I’ve experienced at other surgeries, and they truly make what you are having to go through just that little bit easier. Thank you so much to the lovely reception and telephone staff, all your hard work is very much noticed and appreciated, you are a credit to the surgery!
GP surgery review: greenway-community-practice
Title: Kind, timely and patient centred care
Rating: 5 out of 5
Visited: July 2022
Just wanted to say a huge thank you to the wonderful staff at Greenway Community Practice. I have never regretted signing up to Greenway, it is easy to get appointments and they always help me when I need care. They provide true patient centred care and for that I could not be more grateful
GP surgery review: greenway-community-practice
Title: Uncertain about your policy.
Rating: 3 out of 5
Visited: June 2022
Requested to be transferred to a female doctor, being elderly and old I  find it difficult to talk to male Gp. So grateful to say,  this was granted, only to find within a few months they had left and was transferred back to male GP. I requested again to transfer to a female, I was telephoned and told this couldn’t happen as I had already had one change and your policy was only one change of GPs, this seems so unfair as the transfer back was your policy and not my decision so surely this would cancel out my change. It would be helpful if you would inform your staff of this policy of one change, as when I asked them they said it was certainly feasible for me to do so and gave me the form to sign! This would have  saved  me the embarrassment of receiving  your GPs call to advise me. 
I’ve had over a years worth of very bad health and don’t know who to turn to anymore but don’t worry I won’t bother you again.
GP surgery review: greenway-community-practice
Title: Bad practice
Rating: 1 out of 5
Visited: June 2022
I brun my arm two weeks ago. Been trying to call then since Monday. They told me that I could not see anyone this was at 10am in the morning. My arm is very red and sore. Think it might be infected. So I when to my local chemist and they said that it look infected and I see to a doctor. So I called them again I can't see a doctor till next week. But I did have a phone about 6.10pm say they will give me antibiotics. So they send them to chemist which is closed. So I can't get the antibiotics and I can't see a doctor
GP surgery review: east-trees-health-centre
Title: Awesome admin staff
Rating: 5 out of 5
Visited: March 2023
The telephone admin staff have really improved over the last few months. They are polite, friendly and really try and help. The same is true when you go into the surgery, the reception/admin staff are brilliant - kind, caring, patient and compassionate, when all too frequently they are on the receiving end of the exact opposite. You are all unsung heroes of the NHS, thank you.
GP surgery review: east-trees-health-centre
Title: Very Difficult to Make an Appointment
Rating: 3 out of 5
Visited: March 2023
Currently online appointment booking is suspended at this practice and website advice suggests that appointments also cannot be made in person - though I suspect that this is how some people are now accessing the appointment service.

On the previous two occasions that I have called by telephone to make an appointment (in the last 3 months) I have waited 70 mins and then 90 minutes in a call queue.

I have rung again today, as I am requested to schedule a 3 month meds review - and I have started in the call queue at number 11. So, based on previous experience, this is likely to at least a 60 minute wait. 

I am lucky that the type of work I do enables me to sit with my phone on speakerphone waiting, while I continue at my laptop. But for most people it's a huge barrier in the working day and a considerable risk to patient access to healthcare.

I'd really encourage an update or review of the appointment booking service and methods for patient access.
GP surgery review: east-trees-health-centre
Title: Almost impossible to get an appointment
Rating: 1 out of 5
Visited: March 2023
The medical staff in this practice are excellent but the booking system makes it almost impossible to see them, even when they have requested to see you. The waiting times on the phone are ridiculous and reception staff have put the phone down on me multiple times after long waits on hold. There is no dedicated line for important services like smear tests which is highly likely to put people off booking them with obvious implications for health. Online appointment services exist in theory but in practice, are never available to book. Surgery reception staff have also changed my appointment time but failed to contact me about this causing me to arrive 'late'. Practice manager is also very defensive and not open to patient feedback. I'd change surgery but these issues seem common. GP services need an overhaul where reception staff act less as gatekeepers and more as care facilitators.
GP surgery review: east-trees-health-centre
Title: Worst gp experience
Rating: 1 out of 5
Visited: February 2023
Easily one of my worst gp experience. Firstly a gp should at least read a little bit about a patient’s medical history with a condition instead of making the patient explain everything in a short window of time when they are clearly in pain and some experiences can be a bit traumatic to explain over and over again.

The gp (paramedic) also suggested I quit my current job which is one of the most shocking things I have heard. To quit my job and do what? Start claiming benefits and burden the system even more? How about address my condition. It was a very uncomfortable experience.

For the benefit of doubt I saw the same person a second time, they showed no empathy whatsoever and when I told them I had take 3 tablets of a pain killer I was prescribed but was still in pain, they just gave me additional prescription of the same medicine saying take 3 tablets so I could have done that without seeing someone who is supposed to be a “professional”.
GP surgery review: east-trees-health-centre
Title: Unhelpful phone wait
Rating: 3 out of 5
Visited: February 2023
I phoned the centre this afternoon to make an appointment. I was number 12 in the queue, waited for 1hr4mins and then was cut off at 6.30pm (the end of the day? this wasn’t mentioned on the website or phone message). 
I will have to try again tomorrow to make an appointment, and am fortunate that I have the phone credit and time to do so.
I understand that the centre has had staff illness and is running on tight resources, but a system like this is surely a real barrier to patients accessing services. I have otherwise always found the centre to be very good, with excellent staff and services.
GP surgery review: east-trees-health-centre
Title: Repeated disappointments
Rating: 1 out of 5
Visited: February 2023
It is always a last resort to try to see a GP here as the process of making contact and getting an appointment is so difficult. However, suffering a period of protracted and uncharacteristic mental health concerns, I felt it was necessary this time. 

I tried to use the e-consult system, and was assured that someone would be in touch before 6:30 on Weds 1st March, but no-one contacted me. Having spoken to my employer, it became clear that I really needed to see a GP and so - after waiting approximately 25 minutes on the phone on the morning of Thursday 2nd March - I managed to book an appointment for today, 9th March. I did receive a text apologising that no one had managed to respond to my e-consult form. Today, my appointment has been cancelled due to staff shortages (which must, I understand, be frustrating for the practice too) and re-organised for a day that I cannot make. When I called to try to talk this through with someone and to reschedule, I was number 26 in the queue (the longest queue I have been in with this practice!). I wonder if I have been deprioritised because my problem is to do with anxiety and stress, rather than something more physical or concrete. I feel completely disempowered and unable to get the advice and support I need - something I would not seek lightly.

On a separate note, a prescription filed by the surgery has, I have just discovered, been sent to the wrong pharmacy for the second time, which seems to be an avoidable administrative error.
GP surgery review: east-trees-health-centre
Title: late arrival
Rating: 4 out of 5
Visited: February 2023
I arrived less than 11mins to an appt. I tried to phone from 10mins before the appt but only got to 10 in the waiting list. Life does get in the way, in this case I got stuck in traffic and I ve waited for 3 weeks for an appt. The doctor refused to see me. I felt the late arrival policy was incorrectly used and would like this to be looked into please. Sincerely
GP surgery review: east-trees-health-centre
Title: Unhelpful
Rating: 2 out of 5
Visited: February 2023
Been suffering from a broken ankle for 2 and a half weeks, and have been waiting on the phone on multiple occasions adding up to around 5 hours in total trying to get sick note that my employers need to pay my sick pay. After all that waiting, I've been told to phone back in a week, told I had to see a doctor to get the note, then had my appointment cancelled and told I don't need to see a doctor, promised I'd get a sick note the next day, and still has not been given to me. Something which should be simple and straight forward has lead to even more stress in what you can imagine is already a stressful experience of having broken bones. Really let down by this GP.
GP surgery review: east-trees-health-centre
Title: Thank you for the care I received
Rating: 5 out of 5
Visited: January 2023
I'm new to the practice and just want to say thank you for the care I received yesterday.
Appointment wise things didn't go as planned on the day due to staff sickness, but the team improvised and I was able to see a doctor who was trained to do what I needed done urgently that day.
The GP took time to listen to me and help ease my anxiety around what was happening. I felt heard and well cared for and I'm really grateful for the experience I had, especially in these times that are incredibly tough for staff at the NHS.
Thank you to the team at East Trees
GP surgery review: east-trees-health-centre
Title: Prescriptions Email Address
Rating: 4 out of 5
Visited: December 2022
I recently came out of hospital and have been prescribed new medications. How long does it take for the medications to appear on my Repeat prescription account? The message regarding email address for prescriptions needs to be repeated before ending the call
GP surgery review: lawrence-hill-health-centre
Title: Visit
Rating: 5 out of 5
Visited: November 2023
The staff were very polite an eager to help me. My scripts were found an given me quickly with a smile. Absolutely nothing negative in my whole visit,
GP surgery review: lawrence-hill-health-centre
Title: Great practise
Rating: 5 out of 5
Visited: November 2023
Very Quick, nice and good service.
Helpfull staff, if you have any problems or questions. I really recomond this GP practise.
Thank you
GP surgery review: lawrence-hill-health-centre
Title: No one bothered to call me back.
Rating: 1 out of 5
Visited: November 2023
I was told that I would be sent a sick note on 22-11-23. The receptionist confirmed that I would called back today by a doctor on 19-12-23 and no one has bothered to call me.  I'm still without the sick note. Awful service.
GP surgery review: lawrence-hill-health-centre
Title: Great practice and human touch.
Rating: 5 out of 5
Visited: November 2023
I would like to say a massive thanks to the person I saw and I spoke. I received great service. Fully professional and full of touch about my problems. I felt very comfortable because someone was listening me. I get advice and proper information about the future. Thank You!
GP surgery review: lawrence-hill-health-centre
Title: Good Practice with amazing care team
Rating: 4 out of 5
Visited: November 2023
Been attending for years and I was supported with all my children's births and development.
Some GPs are more understanding than others at times however I feel that's more about them not knowing you as well.
However never had an issue with the practice, process and bookings. 
Only issue is getting correct creams and lotions for my baby girl. But am hoping this is redeemed at next telephone appointment.
GP surgery review: lawrence-hill-health-centre
Title: Amazing team
Rating: 5 out of 5
Visited: November 2023
I have been coming to this surgery for 26 years and it hasn’t been easy for all the staff due to shortage of staff and over worked. I want to say I was very unwell yesterday and the way I was cared for and looked after was nothing but outstanding. I want to thank you all for your hard work kindness and always being the best any one could ask for. Thank you to you all.
GP surgery review: lawrence-hill-health-centre
Title: Very helpful
Rating: 4 out of 5
Visited: November 2023
Had a test that I was not looking forward to, the lady I saw was very kind and understanding. Professional and explained everything in detail. Test completed quicker than I thought and she went through what the results would mean. Very impressed.
GP surgery review: lawrence-hill-health-centre
Title: Exceptional Care and Swift Service
Rating: 5 out of 5
Visited: November 2023
For the past few weeks, I've been experiencing stomach pain. Yesterday, I visited Lawrence Hill Health Centre and requested an appointment. To my surprise, I received a call from the physician later that day, offering me an in-person appointment for the following day. I am delighted with the prompt response from the health center staff. During my visit, the physician conducted a thorough examination, performed necessary tests and procedures on the spot, and outlined the next steps in my treatment. I am genuinely grateful for the professionalism and dedication demonstrated by the staff and physicians at Lawrence Hill Health Centre.
GP surgery review: lawrence-hill-health-centre
Title: Amazing survise
Rating: 5 out of 5
Visited: November 2023
She was friendly, patient and listened to my problem and gave me medication that is definitely helping me.
This was the first time I have seen this doctor but will definitely ask to she her again
GP surgery review: lawrence-hill-health-centre
Title: Friendly staff. Very efficient.
Rating: 5 out of 5
Visited: November 2023
Having not visited a health center in years, I was very impressed. Called in the morning and an appointment was arranged that day. I was in and out (including speaking to the doctor and retrieving medication) within 20 mins. Lots of parking and a nice garden to look at while I waited. I understand this may not be the experience of everyone but I was impressed with the service offered.
GP surgery review: the-family-practice
Title: Downward spiral of a practice
Rating: 1 out of 5
Visited: October 2022
I've been placed on a long referral waiting list, after finally being referred after months of appointments. The long waiting list is bad enough, but symptomatic of the NHS as a whole, as I understand. The way this practice is run however, seems to be going downhill rapidly, at a rate all of its own. It's nearly impossible to get an appointment, even resulting in patients being told to line up outside once the clinic opens, rather than calling up. An online booking system has long since been taken down. Add to that a very rude receptionist, and it's made me move to another GP clinic. A huge shame to see this clinic go down over the last few years.
GP surgery review: the-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Excellent flu clinic - separate phone line for booking and I was in the surgery for no more than 8 minutes to get my jab during the clinic. Super.
GP surgery review: the-family-practice
Title: Excellent
Rating: 5 out of 5
Visited: September 2022
I can’t speak too highly of the practice. Following a fall at home the doctor came to visit my father within a few hours.  She was very understanding and empathetic and was able to rapidly arrange the help and support he required to enable him to stay at home. Everyone from the receptionist to the district nurses were so friendly and professional. Thank you.
GP surgery review: the-family-practice
Title: Amazing Treatment and Care
Rating: 5 out of 5
Visited: September 2022
I want to say a big thank you for the care I have received this week.
Despite a health service under immense pressure at the moment the staff did their best for me. It has been four days since I contacted the practice and in that time I have had a face to face consultation and three follow up phone calls.
I am impressed with professionalism and the time taken to explain my treatment.
GP surgery review: the-family-practice
Title: Beyond Gratitude
Rating: 5 out of 5
Visited: August 2022
Today I felt overwhelmed and emotional when hearing back from my extremely busy Doctor twice today. The Doctor is due to go on holiday and yet found the time to make contact with me before going. I felt I really did matter and was genuinely cared for - it’s just what I needed, a wonderfully warm and positive experience.
Thank you so very much.

I consider myself so fortunate to be a part of The Family Practice for the past 10 years. Regardless of the Covid Virus, the whole team which includes the Receptionists, the Nurses, the Admin staff, the Practice Manager and the Doctors, continued to do whatever they  could to be supportive, kind, willing and always respectful.

 Today, I spoke to a very kind Receptionist who’s willingness to help was instantaneous and was very friendly. Just my experience today was enough to make my day so much better. I will be forever grateful to the whole team; I thank you deeply for all you do for your patients; how blessed I am to be one of them. Thanks to you, knowing you are there for me, is extremely reassuring for me and my family who all live abroad. Wishing you all the very best.
GP surgery review: the-family-practice
Title: Good service at reception
Rating: 5 out of 5
Visited: August 2022
Telephone answered very quickly- polite, efficient and helpful receptionist- given the pressures upon GP practices this is a good experience
GP surgery review: the-family-practice
Title: Lovely doctors and nurses, shame about the booking system
Rating: 3 out of 5
Visited: May 2022
The doctors and nurses have always been helpful and caring - but unfortunately the booking system is anything but straightforward to navigate. More often than not, getting through (after redialling several times to negate the ‘line is busy’ dial tone) via phone takes at least 30mins. There is no online booking system. Bookings are only taken 48 hours in advance. Appointments are often unavailable altogether. This almost feels like getting a booking has been made as inconvenient as possible. The NHS is under huge strain, but there has to be a solution for this.
GP surgery review: the-family-practice
Title: Team Work
Rating: 5 out of 5
Visited: April 2022
One of the best moves I have made, geographically speaking, was to decide on living in Bristol in 2011. On my arrival, I was fortunate enough to be able to join The Family Practice; my grown up son was already a patient there and spoke highly of it. From that day to this one in 2022, I have not had a single cause for complaint. I have felt such warmth from all members of the reception and administration staff, including the Practice Manager, the nursing staff and the devoted doctors for which I am grateful. Whenever I make calls to the surgery or have an onsite appointment, I find I am treated with patience, kindness, understanding and genuine caring, regardless of how busy and under pressure they are at the time. It is a really nice feeling to know I will always be treated with respect and courtesy every time I make contact with anyone at the The Family Practice; I feel I am part of a second family that I can always put my trust in. When I share my experiences with others, especially the elderly here where I live, I generally find they wished that they too, could experience the same. As in any business, I find there are those in a team that shine brighter - it's only human for me to feel this way. I thank each and everyone of you for all you have done for me, regardless of the extreme pressure you are under, even more so in current times. My warmest wishes, stay safe.
GP surgery review: the-family-practice
Title: Very good care
Rating: 5 out of 5
Visited: April 2022
The long wait on phone to get an appointment is more than made up for by the quality of care received.  The doctor I spoke to was very good. 
She referred me to have a number of tests which were arranged quickly and follow up treatment at the practice was also very prompt and efficient.
GP surgery review: the-family-practice
Title: Thank you
Rating: 5 out of 5
Visited: March 2022
I had a routine appointment with the nurse on 11/03/22 am. The nurse was friendly and welcoming and totally put me at ease - thank you.
GP surgery review: mendip-vale-medical-practice
Title: Very poor service
Rating: 1 out of 5
Visited: January 2024
One of my teenage sons has bad acne.  We rang the practice for an appointment.  They suggested we speak to a pharmacist, and they gave us a referral to a local pharmacist.  The pharmacist said they were wrong because he isn't able to prescribe suitable medication, and he said we needed to see a GP.  We called the surgery back, and after an hour of waiting on hold, we were told that we could only book an appointment online.  We were offered a phone call with a GP 'within 2 days'.  That never happened. This is the last straw for our family, having had a number of similar experiences over the last 10 years.  We have given up on our surgery.  Any GP working for Mendip Vale should resign on principle.  If you don't, you are letting your patients down.
GP surgery review: the-downend-health-group
Title: Brilliant service
Rating: 5 out of 5
Visited: March 2023
Nothing but praise for this surgery. Easy to ring up and book a routine appointment, given the same day, which was amazing.

Very good booking in service, appointments running to time and great information in the waiting room keeping people informed of running to time or if at all late.

Finally saw a caring and professional doctor who asked regarding our expectations and whether they had been met at the end of the consultation, which they had, but brilliant to be given the opportunity to explore any further questions.

Whilst GPs receive a lot of flack at the moment, this surgery consistently performs well and offers excellent service. Thank you!
GP surgery review: the-downend-health-group
Title: Excellent help in a time of need
Rating: 5 out of 5
Visited: February 2023
We had an emergency care situation with a loved one who is registered with the surgery.  The help, information and guidance we received from the surgery was both empathetic and prompt. This was and will be, going forward, very reassuring. Thank you for helping us at a very stressful time for our family. Much appreciated.