janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: king-street-surgery
Title: They shut eConsult at 10 am every day
Rating: 1 out of 5
Visited: March 2023
As everyone else says here it is impossible to get an appointment via the phone and they don't let you book online. I called at 8:31 was given a callback and then when they called me back they said all the appointments were gone and offer me one for 2 days later!!!! 1 minute after the surgery opened! 
But what is really deplorable is that even though they do have econsult which states that "it is available when the surgery is open" they also shut this down before 10 am every day!!! Thus we have no option but to just keep calling every day. If you are lucky to get a phone appointment it is of course at a random time and if you have to attend a F2F one then you simply have to be off your work for the whole day. 
You are paid by the tax payer. The surgery is underperforming and puts patients at risk. Please reassess this surgery.
GP surgery review: king-street-surgery
Title: Dr I saw today
Rating: 4 out of 5
Visited: February 2023
Its been a long time since I was in a consultation with such a thorough and welcoming doctor. I cannot recall her name but she was very very accommodating and her manner was superb. She knew how to talk to people and reassure them and didn't leave any stone unturned. She is an asset to your practice.
GP surgery review: king-street-surgery
Title: Awful
Rating: 2 out of 5
Visited: February 2023
This surgery is spilt into 3 different branches. I had to attend the cater street branch today with my daughter. It was terrible. Waiting room was full people coughing everywhere and not 1 window opened! It amazes me how during covid everyone was so worried about hand washing, distancing, airflow...but in a doctors surgery waiting room you dont think to even keep a window open! Insanity. My daughter is 6 so obviously wont wear a mask. I took her there about something that is not catching but now she was sitting in that waiting room for half an hour who knows?! Open windows!!!! Then we also had to wait half an hour after her appointment time without even being told the doctors were running late!
GP surgery review: king-street-surgery
Title: Impossible to get care
Rating: 1 out of 5
Visited: January 2023
Told by 111 that I need to be seen within 2 hours- but impossible at this surgery as they only give out appointments at 8:30am. So you if you have any problems at any other time of the day - you categorically cannot be seen, as the receptionists will unhelpfully tell you. Absolutely do not recommend you sign up here
GP surgery review: king-street-surgery
Title: Brilliant Care provided
Rating: 4 out of 5
Visited: December 2022
I can’t thank enough Doctor when I went to see her with horrible ear infection. Brilliant care provided by her. Very efficient, patient and kind doctor. Highly recommend.
GP surgery review: king-street-surgery
Title: Service has deteriorated.
Rating: 1 out of 5
Visited: December 2022
Yet again have spent 2 hours since 8.30am trying to make an appointment for my partner. Once I got through told all appointments are gone. This is not the first time this has happened, and looking back at previous reviews the reply is always due to staff sickness throughout 2022. We had a face to face appointment with a GP yesterday and told to make another appointment as my partner has several symptoms. The Doctor was unable to make the follow up appointment themselves. We have been with this surgery since 1999 and have never experienced such problems in the past.
Terrible service and as my partners problem is not acute there is no point in contacting 111. Please can the surgery do something so that patients can make appointments to see a GP?
GP surgery review: king-street-surgery
Title: Clueless
Rating: 2 out of 5
Visited: October 2022
I called to ask about my child's 1 year immunisation. At his last one they told me that the immunisations will be booked automatically. The receptionists there seem to want to be unhelpful by default. They told me that I should just book them after he is 1 and they won't do it for me. When i asked why did the nurses say that it will be done by the surgery then, the receptionist backtracked and just went "oh, it will be done then but you have to wait till his one". Like if you're clueless why not say you'll ask someone that knows?! Please split the surgeries again. St Johns was a functional surgery before this ridiculous merge. You could contact the surgery in so many different ways and you could actually get appointments.
GP surgery review: king-street-surgery
Title: Great service
Rating: 5 out of 5
Visited: June 2022
I wanted to pass on my thanks to the practice nurse who took my cervical screening test today. Having previously been invited for the screening and put it off, I decided to put aside my nerves and go for it - the practice nurse talked me through the test beforehand as well as the results process and made me feel totally at ease. Thank you!
GP surgery review: caddington-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: February 2022
Getting through to the surgery on the phone to request an appointment is impossible. 
Have called multiple times and the phone just rings out.
GP surgery review: kirby-road-surgery
Title: awful  don't bother
Rating: 1 out of 5
Visited: February 2022
After phoning upwards of 150 times in a half hour window only for the call to say "line busy" I went in to see if I could make an appointment.
"you have to phone" said the receptionist, showed her the call log, clicked phone and funnily enough "line busy" and the call drops. I tell her I can't get through and she responded with "well the lines are ringing, they're always ringing" and I thought we'll why aren't you answering then? asked for an appointment for my 4 year old, told I'd need to see the nurse then after telling her what was wrong changed it to well you need a gp appt, I said yeah  thats why I'm here, she said well you have to phone, repeated that I can't get through and showed her every other call log, all over 200 phone calls because its impossible to get through. Rinse and repeat "you need to make a appt" "im trying" "you have to phone" "I can't get through" "keep trying you will eventually".

the doctors and nurses are lovely and helpful and very good at their jobs, the receptionist and secretary's are awful, rude, condescending and nosy, wanting to know your ailment before saying if you need to see a Dr or a nurse or neither "you'll be fine".

stay away and find a different surgery, these guys are useless
GP surgery review: kirby-road-surgery
Title: Appalling level of “service”
Rating: 1 out of 5
Visited: January 2022
This has been our practice for over 30 years but service levels are now appalling. I have more chance of getting an audience with The Queen! Kirby Road Surgery you are failing your patients, if there are any doctors still there, please do something to sort this mess out!
GP surgery review: kirby-road-surgery
Title: Awful
Rating: 1 out of 5
Visited: January 2022
My 5 year old has been on antibiotics for almost 4 months which are not working as infection comes back within a few days or finishing the course, not once have they been seen in person, can never get through on the phone and when you do, get told they have nothing and to try the next day which normally takes a few days of this being repeated daily till a phone call appointment is given. Was told a face to face was needed and had a text to make an appointment regarding test results when i tried to make this appointment was refused by a receptionist and said i would get a phone call appointment that morning, so sat waiting for the call to then get a message at almost midday to say ill be called in the afternoon instead.
GP surgery review: priory-gardens-surgery
Title: Definitely the worse practise iv ever attended
Rating: 1 out of 5
Visited: August 2023
I see a locom 3 weeks ago she changed blood pressure pill ans put me on new meds and wanted to see me in 2 weeks time
No appointment given 
Phoned surgery Monday as I'm out of blood pressure pills and iv had a bad elergic reaction to new med causing no sleep and itching skin really bad
I was told no appointment and I get a call Monday or Tuesday still not heard from any one 
So now my blood pressure is getting higher and the itching is driving me mad 
What a disgusting way to run a doctors
GP surgery review: priory-gardens-surgery
Title: Worst!! Avoid
Rating: 1 out of 5
Visited: July 2023
They don't even deserve a single star as a review!!! Worst practice I had to deal with in my 10 years in uk, there is not even worth it to compare them with my previous surgery in Bushey. I moved to this practice months ago because we moved in Dunstable and until today they didn't even requested my history from the previous practice. I need a sick note for my work, I had an appointment last Tues where I was late to it because the map sent me to their old address (they didn't even bother to send a message with the current address). I kept mentioning for a week that I can't attend the practice for another appt because my kid is at home with chicken pox and I don't have anyone to look after them in this situation and the dr said to bring my kids with me (i was speechless when I heard this from a doctor). Rather than help they gave my so much stress. Today the secretary sent me to my old practice in London to take pacient summary and to bring by hand to their practice(looks like a funny joke to send a mom with ill kids at home to London to bring you the documents). I spoke with my last surgery and they have sent all my history in May!!!!!!!! We are in July and Priory Garden Surgery didn't bother to request it!!!
Please avoid!!!!!!
GP surgery review: priory-gardens-surgery
Title: Failing patients
Rating: 1 out of 5
Visited: July 2023
I have a fractured vertebrae caused by. my cancer. The surgeon wants to try giving it time to heal but this will need strong and regular pain killers. The surgeon wrote to the doctors requesting pain relief review .I contacted the surgery and was told a doctor would .read the surgeon letter and contact me. I received a phone appointment with a nurse in 2 weeks time. This neglect means I will have to contact the hospital for the operation as it is my only chance of pain relief if it works. Can’t even supply a doctor for cancer patients or show any interested in the pain being suffered.
GP surgery review: priory-gardens-surgery
Title: Bad service
Rating: 1 out of 5
Visited: July 2023
I was told to attend an appointment with Doctor ..I booked in and waited an hour I went to desk to find it closed ….in my notes it said I didn’t attend..I noticed when waiting the girl from reception spoke to doctor pointed me out …am in a political war ..what’s happen ,.?
GP surgery review: priory-gardens-surgery
Title: Failing their patients
Rating: 1 out of 5
Visited: June 2023
Multiple poor experiences over the past 6 months. A referral request that got passed around for over 2 months before it finally got actioned by a GP has resulted in 4 month wait and no update as to when I may be seen by hospital. Told by surgery to escalate as complaint for their own poor service do this and it takes over a month for someone to even reply to the complaint due to an overwhelming amount of complaints. 

Ignore letters from hospital requesting for tests to be actioned and when you call up to arrange get told they know nothing about it despite it being on your record. 

Waiting in the sit and wait blood test clinic for almost 2 hours on a fasting blood test with a newborn feeling like you’re going to faint as you are unable to book a blood test. Not given priority to be seen despite being a fasting test. If you try and book the local blood tests you would have a 6 week wait and the blood test has to be done ASAP. 

Long queues waiting on phone 45minutes so you decide to query things when you go for an appointment but get told by a rude receptionist they can’t deal with any of your concerns as there is a queue of people waiting. I was also queuing to be seen why can I not be helped if I’ve waited in the queue. 

Major improvements need to be made to the level of patient care at this surgery. Communication is poor, no one can answer any queries you have it’s always passed across to someone else to call you back but no one ever calls you back. 

You cannot book an appointment for anything more than 2 weeks in advance which only get released on a Monday morning resulting in long phone queues and by the time you get through are told no appointments are left and to try again next week. 

Stupidly thought by the surgery moving to their new location they would have more staff and better appointment availability but it has just got worse and the reception staff take out their frustrations on the patients despite you being polite to them you get no help back.
GP surgery review: priory-gardens-surgery
Title: Failing patient care
Rating: 2 out of 5
Visited: June 2023
I have tried multiple times to see my GP recently and failed… I have been told by receptionist that I can only see my GP. If they are on holiday I am put in a waiting list to see another GP, who will see me only when their own patients have been dealt with, that I am better off waiting for my GP!!! I have used online services: putting notes on medicine requests and told I need to see a GP, e-consultations that are read on Fridays only!! I have a long term condition that means I need Antibiotics occasionally - but need a GP to prescribe them. I called this morning, 19 in the queue, I pressed for a callback and got one.. I was told there is nothing available for at least 2 weeks or to call back at 8am the next day, which is what I did this morning. They agreed to send a message to my GP and booked me in for 19th June with an alternative GP… so how am I to manage in the meantime to stop an infection? Having been with this surgery for over 30 years I have experienced similar challenges to everyone with their surgery/ GP but I have always been in receipt of care, able to see a GP or other health professional when the need arises.. healthcare is needed when a person is unwell or injured, it cannot be planned ahead ever! GP’s are not Hospital Specialists but are becoming as inaccessible… I have to get a referral from care co-ordinators aka receptionists. The care from my surgery has gone from 5* to 0* over the last year - I cannot rate GP care as I am unable to see one and apologies to the partners of the surgery - I cannot plan ahead to be unwell and need to see my GP or a health professional when I am.
GP surgery review: priory-gardens-surgery
Title: Cant make an appointment
Rating: 1 out of 5
Visited: June 2023
Econsult response text says appointment cancelled try urgent appointment by ringing or NHS111.
Then after ringing the surgery to ask why its been cancelled they say there is an telephone or face to face appointment which I didnt know or make? Then I get a text to say that I've missed it.
Did I miss the telephone appointment or in person appointment?
No one can explain because any enquiry to admin doesnt get answered. The last Practice had  similar problems. Econsult seems to be a project that doesnt work. I have another appointment tomorrow which I didnt make and doent knwo whether it is face to face email text or telpehone appoiuntment. No information is given by text email phone letter or carrier pidgeon.
GP surgery review: priory-gardens-surgery
Title: Horrendous Dr's
Rating: 1 out of 5
Visited: May 2023
I call the surgery at 8am I was number 41 in the queue!!! I spoke to receptionist for her to tell me sorry no appointments!! It was for Mt 3 year old daughter who I think k has croup!!! But nope still sorry call 111 or take her a&e!!!! It's absolutely disgusting people may aswel give up on your own Dr's cos they don't help in anyway they just put more pressure on the hospitals!!!!
GP surgery review: priory-gardens-surgery
Title: Very helpful
Rating: 4 out of 5
Visited: May 2023
The reception staff helped to get me an urgent appointment. I have significant health issues and without the quick response of the staff on the reception I would not have been able to see a DR this week. As a result of the staff being helpful and understanding I have been referred to the hospital for treatment. The staff on the reception desk were friendly, understanding, helpful and listened to me. They were here to help when I needed it. Thank you priory gardens reception team.
GP surgery review: priory-gardens-surgery
Title: Good to start with but deteriorated.
Rating: 2 out of 5
Visited: May 2023
One doctor here is Amazing. Unfortunately you have to go through the admin staff. I have had a UTI for 4 weeks. 2 lots of antibiotics , multiple samples taken, no results to show which is the correct antibiotic. Finally did an e consult hoping to get advice from a doctor only to get a reply from the admin staff telling me to finish my antibiotics and then make an appointment. I finished the antibiotics last week and have blood in my urine.If they looked at my records they would see that.  The guidelines outline that the specimen should be refrigerated and sent to the lab within 2 hrs. I asked the receptionist if they put it in the fridge and she said no. I am scrupulous about collecting the specimen. So another sample on the way.  I have no words!
GP surgery review: whaddon-healthcare
Title: Brilliant practice
Rating: 5 out of 5
Visited: August 2022
My husband & I changed to Whaddon just before Covid. They are absolutely brilliant & do their utmost to help. Whoever you speak to & all through covid we had face to face appointments if necessary. The best surgery we have ever had. Thank you, an exemplary surgery.
GP surgery review: whaddon-healthcare
Title: Brilliant service
Rating: 5 out of 5
Visited: July 2022
Popped in for a checkup and asked about vaccinations whilst in the appointment. The clinician went out of her way to help me determine my vaccination status, she was so welcoming and phoned me back later in the day for an update once she had researched. It saved me calling back. Absolutely brilliant. Thank you!
GP surgery review: whaddon-healthcare
Title: More than frustration
Rating: 2 out of 5
Visited: June 2022
Father bed bound, catheter fitted over a week ago, after holding for near an hour call dropped! Called number for district nurse held for over 30 mins, gave up, had to drive 20 mins to surgery and ask what is happening with catheter and my father!? Reception said they will message and find out and call us - we are still waiting for a response!? Not receptionist fault as he was inundated. Reception told us that the number mum was given for district nurse no longer works? so just holding to waste money on your mobile! Online messaging takes two days for a response ( not that my 89 yr old father would be able to cope with that anyway. It’s not the first time we have had to drive over and attend the surgery on behalf of elders who are house bound, what a dreadful service for anyone let alone older people. Maybe you should discontinue the district nurse phone number that cost money for nothing!?
GP surgery review: whaddon-healthcare
Title: Great GP Surgery
Rating: 5 out of 5
Visited: June 2022
Usually always get an appointment 
Staff very friendly and helpful 
GP listens to your concerns and actually does something about 
Overall good experience
GP surgery review: putnoe-medical-centre-partnership
Title: Excellent practice and patient care
Rating: 5 out of 5
Visited: March 2022
I am a registered patient and had to attend the walk in clinic. The receptionist was simply brilliant when I explained my issue, friendly and supportive. The wait was comfortable, safe and great music to listen to! I waited over an hour but that is simply no problem when one is able to see a GP and get treatment on the day.  The GP (I don't know his name) was superb, he was friendly, made me feel relaxed and confident, and prescribed medication.
GP surgery review: putnoe-medical-centre-partnership
Title: Can’t get appointment
Rating: 1 out of 5
Visited: January 2022
I’ve been trying to get a nurses appointment since August 2021, for my leg to be dressed. 
I have frequent episodes where I need my leg dressed due to an ongoing issue. 
I’ve been needing my leg dressed since August due to an infection in my leg. 
In August I managed to get an appointment initially to get my usual antibiotics. The next stage of my treatment has always been to get my leg dressed.
Since I got the antibiotics, I keep phoning up to get my leg dressed and I keep getting told there are no appointments and/or they are short staffed. I would have thought, after 5 months, there would be at least 1 nurses appointment (unless the surgery doesn’t have any nurses anymore).
I’m not surprised people go to A&E if they can’t get an appointment with a doctor.
GP surgery review: lea-vale-medical-practice
Title: Poor service
Rating: 2 out of 5
Visited: May 2022
Called to make an appointment with the GP. Impossible to get through and the answer machine advised to use their website which was supposed to open from 8:00 a.m but at 8:30, it was still closed.
When I finally got through, I was told to wait for nearly 2 weeks for the doctor to call me back. Shocking service!
Why did I have to wait so long when I was in pain and required Doctor's expertise?
This surgery needs to improve appointment time.
GP surgery review: lea-vale-medical-practice
Title: Trying to obtain an appointment for elderly parent
Rating: 3 out of 5
Visited: March 2022
I have been with this practice for 24 years, I had noticed a change over the years but covid came and this has played right into the hands of the NHS on whole.
We desperately trying to get an appointment at our local Bushmead doctors but the receptionist there was the most unhelpful and her apologies came across as fake! We drove to Liverpool road where the receptionist who was trying to be pleasant but it was easy to see her impatience! She spoke to the practice manager and the duty doctor’s response was to call 111 or go to A+E, level of care and empathy has disappeared.
GP surgery review: ivel-medical-centre
Title: Good service for both routine and urgent problems
Rating: 4 out of 5
Visited: July 2022
Ivel gets a bad rep on local social media, of which I think most is due to people having unnecessary expectations. I joined Ivel at the beginning of the pandemic and have had no problems with continuing my regular injections and no problems with my prescriptions either. I haven't needed them for anything urgent until recently when I was very painful the day after an op. I called in the morning and explained the situation and a doctor called me back within 15 minutes. I wasn't expecting such a speedy response and was very appreciative for this. I have always found reception to be helpful and reasonable when I have needed to call. Thank you!
GP surgery review: ivel-medical-centre
Title: appalling practice
Rating: 1 out of 5
Visited: May 2022
I am a 68 years old and been a patient for over 35 years. Since the relocation from the Baulk i find the professionalism of staff very poor, particularly the reception team. I have been trying to get a doctors appointment since November last year. I managed to speak to a doctor after 212 phone call attempts in one day. I got a telephone appointment which did not solve my health problem. I had an injury at work 6 months ago injuring my shoulder and back. I was given pain killers. To date i am still trying to see a doctor but give up now. I went to the surgery a few days ago and was met with very abrupt and rude reception staff. They were very unhelpful. I was in severe pain because my shoulder injury has got worse. Now i get pains down my arms. I cant do the normal things like getting dressed or reaching into cupboards. Sleeping is a nightmare because of shooting pain in my arms. I often cry with pain while i try to sleep.
Enough is enough I have given up with this practice, its almost impossible to get an appointment and now plan to register at another ptactice. This practice is a waste of tax payers money, how they were rated good is betond me.