janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-surgery,-dr-mangwana-&-partners
Title: Outstanding Experience
Rating: 5 out of 5
Visited: July 2023
I would like to take a moment to express my complete satisfaction with my recent visit to Palace Surgery. From the moment I entered the GP, the staff warmly greeted me with friendliness and attentiveness.
The doctor displayed remarkable professionalism, knowledge, and expertise during my children's appointment. He took the time to listen carefully to my concerns, thoroughly explain the diagnosis, and discuss potential treatment options. His compassionate and caring manner towards my kids made me feel comfortable and reassured throughout the entire process.
Additionally, the facilities at Palace Surgery were impeccable and well-maintained, creating a welcoming and comfortable environment for patients. The appointment scheduling process was smooth, and I appreciate the staff's efficiency and punctuality.
Overall, my experience at Palace Surgery was truly exceptional. I highly recommend their facility to anyone in search of outstanding medical care with a personal touch. Thank you for your dedicated commitment to providing excellent healthcare services.
GP surgery review: the-surgery,-dr-mangwana-&-partners
Title: Amazing front of house team
Rating: 3 out of 5
Visited: June 2023
The receptionists at this surgery are exceptional. Every time I visit or phone they are so incredibly kind and caring, even when challenged. Navigating the NHS at this difficult time is frustrating and disappointing for most of us but these two receptionists in particular, restore a sense of care.
GP surgery review: the-surgery,-dr-mangwana-&-partners
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2023
My experience initially with arranging appointments to see the doctor has been extremely positive. The receptionists are always very helpful on the telephone while arranging an appointment and welcoming when attending the surgery or asking for prescription information.
The doctors have been extremely professional taking time to examine me and explain fully the treatment being prescribing and the options available if I need additional support in the future
GP surgery review: the-surgery,-dr-mangwana-&-partners
Title: Friendly gp staff
Rating: 5 out of 5
Visited: December 2022
Went in without appointment and the staff where very helpful. Got to the gp was booked to see the nurse phone call from the gp,blood test and appointment for following week. The gp phoned within the appointed Time medication was at pharmacy and the nurse did the required blood tests and flu injection.
GP surgery review: the-surgery,-dr-mangwana-&-partners
Title: Welcoming Practice
Rating: 5 out of 5
Visited: September 2022
My first visit to practice was a happy surprise 
I was welcomed by reception staff, then waited a short time to see friendly efficient nurse who made me feel relaxed. 
The building is fresh and clean 
I’ve been wanting to change my previous practice for a long time and I believe I chose the right one
GP surgery review: the-surgery,-dr-mangwana-&-partners
Title: Very good experience
Rating: 5 out of 5
Visited: September 2022
I had appointments with Dr Kan he was caring and sympathetic with my problem he did the Epley maneuvers and it helped my vertigo 
Each time I had appointments with him either phone or face to face I left the surgery feeling better in mind and body 
Thanks Dr Kam
GP surgery review: the-surgery,-dr-mangwana-&-partners
Title: Brilliant Practice
Rating: 5 out of 5
Visited: April 2022
The receptionists were very helpful and the nurse extremely professional in carrying out my blood test and providing additional information regarding making an appointment to discuss the results with a doctor
GP surgery review: the-surgery,-dr-mangwana-&-partners
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
Recently I've moved to Fulham, I was looking for a new doctor.
When I called - Receptionist - was so nice over the phone, and so helpful.
When I've met her today - I would say, that she is a wonderful worm person.
The Doctor was also so helpful and so nice, helped me understand a couple of things regarding my treatment - and no one did this before.
I would recommend this practice to any one.
Not so often we meet such a kind people.
Thank you both for great customer service
GP surgery review: the-surgery,-dr-mangwana-&-partners
Title: Thank you!
Rating: 5 out of 5
Visited: March 2022
I would like to thank all the staff at the Palace Surgery for looking after me when I went for my blood pressure appointment. I am petrified of the electric machine used to take pressure but thanks to the wonderful staff they put me at ease and even walked me across the road afterwards as I am unsteady on my feet.

To all the people who shout abuse at the staff please stop and think that without these wonderful people the Surgery would not be able to run. Please have a little patience
GP surgery review: belmont-medical-centre
Title: The admin team and support
Rating: 5 out of 5
Visited: October 2023
The reception and admin is managed amazingly, at first I wasn’t sure if I could be advised in such a way from the team. I was not only given the support and advice at the clinic I was actually given follow up call later after few days to know if I needed any further advice and would like to meet the doctor or speak to the doctor again. Absolutely amazing this is what we need frm nhs surgeries around here a great assistance.
GP surgery review: belmont-medical-centre
Title: Very very bad
Rating: 1 out of 5
Visited: September 2023
I call on 8o’clock for book appointment for my mum but receptionist is very rude first they said call us on 8 then today she refuse to give oppointment which is also Okk but when I was talking about my appointment she straight way hang up the call and she said very Okk thank u this that Like that I am afraid if something happen to my mum who is going to responsible we can’t call 911 every time if she got some pain please it’s request because staff can’t speak to us rudely we are already upset because of my mum
GP surgery review: belmont-medical-centre
Title: Efficient kind nurse
Rating: 4 out of 5
Visited: December 2022
Good experience with nurse practioner  friendly and efficient   no issues there lovely girl.
Though the building is depressing and soleless!...could really do with a brighten up..I feel sorry for staff and patients!
GP surgery review: belmont-medical-centre
Title: Unreliable practice
Rating: 1 out of 5
Visited: January 2022
The surgery recepti staff lack common sense. Fail to answer calls within a good time frame.
They don't know basic customer service and don't show any politeness when conversing. Quick to push they fault to the patients instead of taking responsibility for their own actions. GP's the only ones who are polite, but can't expect them to do all surgery take.
They need to be audited to show what needs to be improved.
GP surgery review: featherstone-road-health-centre
Title: Call to reception
Rating: 3 out of 5
Visited: September 2023
Reception is night mare the never answer phones. Me hold now over 45 minutes to try getting  to reception. I was number  2 when start call. Reception so bad the should  change the staff. The lady enjoyed them salfe but never answer phones. Many time I even walked to surgery phone ring  and the only talking. Very bad
GP surgery review: guru-nanak-medical-centre
Title: Unhappy with receptionist
Rating: 3 out of 5
Visited: March 2023
I have found receptionist rude so many times .
Look like they doing fevers to patients. They don't speak politely. I aske couples of things to her she were very rude. Not satisfied at all.
GP surgery review: guru-nanak-medical-centre
Title: Extremely helpful practice
Rating: 5 out of 5
Visited: November 2022
Me and my family have been coming to this Surgery for 1 year. 

My experience is very warm, welcoming and helpful. 

All the staff from Reception, Phlebotomy, Nurse and Doctors are very professional and supported us a lot. 

I am very glad I joined this Surgery. We have no regret and wish to remain at this Surgery for many years. 

I would definitely recommend this Surgery to other patients.
GP surgery review: guru-nanak-medical-centre
Title: Very Helpful Clinic
Rating: 5 out of 5
Visited: August 2022
The clinic staff treat you with respect and are always helpful, My issues had been resolved and I was given the best advice, overall I had a good experience at the clinic.
GP surgery review: guru-nanak-medical-centre
Title: too good
Rating: 5 out of 5
Visited: July 2022
very good , excellent, listens to you, looks after you. always being kind and gentle guving the best service
GP surgery review: guru-nanak-medical-centre
Title: Guru Nanak Medical Centre
Rating: 5 out of 5
Visited: July 2022
Management, Doctors and all other staff offer excellent service. Kind and welcoming. Always assist during times of need. Highly recommended surgery.
GP surgery review: guru-nanak-medical-centre
Title: brilliant surgery
Rating: 5 out of 5
Visited: July 2022
very nice people, ready to do there job, and understanding, always nice and kind , been with them for 18 years
GP surgery review: guru-nanak-medical-centre
Title: Amazing doctors
Rating: 5 out of 5
Visited: June 2022
The GP the surgery is really good. The surgery really improved over the years and has a modern look. The reception staff are very friendly and always cooperating to give urgent appointments. They have made a new building meaning room for more appointments.
GP surgery review: guru-nanak-medical-centre
Title: Unprofessional Behaviour
Rating: 1 out of 5
Visited: April 2022
I have never seen this level of unprofessional behaviour from firstly you have to beg them for an appointment and you will always get an excuse and a response of going to hospital emergency or rang some other day etc. Never got an appointment in first call I have to always rang almost 3 4 times to get one.
GP surgery review: guru-nanak-medical-centre
Title: Doctors
Rating: 3 out of 5
Visited: April 2022
The doctors are very efficient in helping the patient. Although it had taken a very long time to get one, ever since my first appointment the doctors have been very helpful.
GP surgery review: guru-nanak-medical-centre
Title: Not really helping
Rating: 1 out of 5
Visited: April 2022
Its very hard to get appointment with the GP over the phone and all the time they will tell you to ring some other day. My 2 years son was not well and unprofessional attitude at the reception really making me thinking of leaving this GP. It feels weird you can only get appointment If you argue with them. Never got an appointment without arguing that is totally against my nature.
GP surgery review: sunrise-medical-centre
Title: Useless, Hopeless, Pathetic
Rating: 1 out of 5
Visited: July 2022
Reception staff hardly ever answer their phone and are rude and unhelpful. They are medically untrained and yet asked questions why we need to see doctor. They initially refused a doctor appointment, then told us to do an online consultation which said we needed an appointment with the Practice Nurse. The Practice Nurse then said we should have seen the doctor about this issue. 

This surgery is refusing medical help and assistance. 

Not fit for purpose.
GP surgery review: the-southall-medical-ctr.
Title: Easy to access and helpful team
Rating: 5 out of 5
Visited: January 2023
This surgery has been providing me and my family with an easy to access GP surgery since we’ve registered with them. 

The eConsult service is fast and I usually get a callback within 24 hours to be booked in with a clinician. Whenever my children are unwell, they have been seen by the GP either same day or next day. I am impressed with the speed of the service.

All staff are usually helpful and friendly and whenever I have needed to chase a prescription I have always been advised accordingly. The reception team go above and beyond to advise me if I am due for any injections or health checkups. 

Overall a commendable service during what is unarguably an incredibly stressful time for the health service, but this surgery is a credit to the NHS. Keep it up!
GP surgery review: the-southall-medical-ctr.
Title: Not great practice. Not recommending it...
Rating: 1 out of 5
Visited: September 2022
there is hudge problem to get to see a doctor when it's  really needed, as 8am (when Is the emergency call time) nobody picks the phone  the lady in reception is rude and not helping much... they just tell you to do everything online even if you explain to them that you can not do it or you do not understand how to do it they do not care... wont reccomend this practice to anyone...
GP surgery review: welcome-practice
Title: Fantastic practice with fantastic service
Rating: 5 out of 5
Visited: September 2023
This has been my surgery practice ever since I was born and despite all of the funding cuts and difficulties experienced during the pandemic, I just wanted to say that the team- particularly the practice manager- are doing an incredible job while under so much stress and lack of financial aid. They are a shining example of making the most with what you have. Service is always hospitable and kind, and the priority of the surgery is ensuring that people that really need treatment are getting it. The surgery is clean, well-kept, and organized. Whilst everybody makes mistakes, at this surgery, they take 100% responsibility to rectify any errors and honestly do their best for the patient- speaking from personal experience. This is the most I could ask for from any surgery. In addition to this the nurses are also professional and highly skilled. I have had the option to change surgeries in the past, but the service and value I get from this practice keeps me here every time.
GP surgery review: welcome-practice
Title: Excellent Surgery
Rating: 5 out of 5
Visited: July 2023
The staff, especially the Manager are extremely helpful which relieves lots of anxiety and I always get the help I needed. The HCA is also extremely helpful, makes time for me and answers all my questions.
GP surgery review: welcome-practice
Title: Good Surgery
Rating: 5 out of 5
Visited: June 2023
I recently registered at this surgery and find the staff to be extremely helpful. I am offered appointments when I need them and feel looked after. I would recommend this surgery to family and friends.
GP surgery review: welcome-practice
Title: Worst practice
Rating: 1 out of 5
Visited: May 2023
Worst practice it should be closed never pick the phone cut phone the while you talking  never listen to you  reception staff is rude when you tell something reception staff that I am complain about you they started arguing with you
GP surgery review: welcome-practice
Title: Great service
Rating: 5 out of 5
Visited: February 2023
The staff is really cooperative  and helpful. The doctors are experienced and concerned for their patients. Would definitely recommend
GP surgery review: welcome-practice
Title: Excellent Surgery
Rating: 5 out of 5
Visited: February 2023
I have been a patient for over 10 years and my family are registered here. Staff are amazing, they do the best they can to help resolve any situations. Appointments are available when I call, either face to face or telephone consultation for my disabled child. I can only praise this surgery and its staff.
GP surgery review: welcome-practice
Title: Great Service - Very Happy
Rating: 5 out of 5
Visited: January 2023
I am very happy with the service I receive at the surgery. I have been registered for 2 years and even when they are busy they are always nice to me.
GP surgery review: welcome-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
This is one of the best medical practice that I have witnessed to date the knowledge that the way that the doctors explain is world class good practice of each of the doctors at the surgery demonstrate the issue problem by showing an image where the problem lies the one to get a better understanding of the human body. Regardless of your academia is very well explained..
GP surgery review: welcome-practice
Title: Excellent Service and Staff
Rating: 5 out of 5
Visited: April 2022
There are no words to express how I feel about the staff at this surgery. They are so kind and look after me very well. I feel I am in safe hands with the caring Dr's and staff. Thank you and God bless you all.
GP surgery review: welcome-practice
Title: Best practice
Rating: 5 out of 5
Visited: March 2022
I have been coming to welcome practice for a number of years now 
and the service they provide is excellent from the doctors to all the staff that work at this surgery very polite and always happy to help you definitely the best surgey.
GP surgery review: belgravia-surgery
Title: Excellent
Rating: 5 out of 5
Visited: November 2023
First class personal and professional attention. A shrewd and experienced doctor who is also practical
GP surgery review: belgravia-surgery
Title: Sadly unsatisfactory
Rating: 1 out of 5
Visited: October 2023
I have been a patient with this practice for over 40 years. My recent experience has been dismal. More often appointments have not been kept as booked, failure to listen to my concerns and general lack of care. Staff turnover is higher than expected , so no continuity. This practice has been excellent over the past 38 years but has professionally deteriorated in administration and healthcare. I will be looking for a knew practice.
GP surgery review: belgravia-surgery
Title: Great practice!
Rating: 5 out of 5
Visited: May 2023
I absolutely admire everything in this surgery starting from the receptionists, HCA, nurses and of course, the doctors! Everything well organised, highly professional and very friendly and welcoming!
GP surgery review: belgravia-surgery
Title: Great improvements recently
Rating: 4 out of 5
Visited: April 2023
I have been a patient at the surgery for 20 years.
Over the past few years the processes and procedures around all regular interactions with the surgery seemed to fall apart. It was all but impossible to get through on the phone and procedures for making appointments, repeat prescriptions etc were often illogical and ineffective.
Recently, however, that has all changed significantly. The reception staff are professional, efficient, helpful and friendly. Communication is much easier by phone and by email. Messages are passed on quickly and responded to efficiently. 
There seem to have been quite a few changes in doctors and administrative staff and the team is doing a great job at turning things around.
Thank you all.
GP surgery review: belgravia-surgery
Title: Impossible to get an appointment
Rating: 3 out of 5
Visited: February 2023
Myself and my family have been coming to the surgery for a long time. Several years ago there were a number of doctors who were there for many years and who were very familiar with their patients, it was also very easy to see a doctor face to face for emergency or non emergency appointments. However over the last few years these doctors have left and every time you manage to get an appointment they are often with locum doctors. Since the pandemic it has been impossible to get an appointment and when you do it is usually over the phone and more often than not the doctors/receptionists phone at a time when the appointment was not scheduled, therefore it is impossible to answer when at work. Especially as someone who works with children in a nursery. 
My recent experience of trying to get a medication review for a repeat prescription has not gone smoothly. I went to see the nurse just after Christmas in the new year to have my blood pressure and bloods taken so I can re order my medication, however when I arrived at my appointment the locum nurse told me she was not the right person to do the medication review, when I have had it done by a nurse several times before. I was then told that I had to speak to the surgery pharmacist over the phone, however they called when I was at work and not able to answer my phone. Since then I have given up trying to make an appointment as something always seems to go wrong. I have considered registering with another doctors surgery. I know members of my family have had similar experiences and are not impressed with the service at the Belgravia Surgery.
GP surgery review: belgravia-surgery
Title: Caring Practice
Rating: 5 out of 5
Visited: January 2023
Belgravia Surgery has been our family's surgery for over 25 years, if not longer. They have looked after us over the years and even when things don't go to plan, they have endeavoured to sort things out. My parents have complicated medical histories and they have been very prompt and professional in their care and service.
Nobody or no service is perfect, especially with the state of the NHS currently, but the team at Belgravia are doing their best and it shows. The current admin team are on the whole knowledgeable, friendly and willing to help.
Thanks Belgravia Surgery.
GP surgery review: belgravia-surgery
Title: Pulling together
Rating: 5 out of 5
Visited: November 2022
In the last month I have had a number of experiences with the Belgravia Surgery. I applaud them. Post pandemic and, with the current cutbacks, they are exemplary. From the kind, patient receptionists who write/type down everything you say, to the nurses and finally to the compassionate doctors who give you a sense of continuity and care  even if you do not always see the same doctor. Thank you Belgravia Surgery.
GP surgery review: belgravia-surgery
Title: awful experience
Rating: 1 out of 5
Visited: November 2022
It is getting a nightmare to get an appointment and once I manage to get an appointment; a student calls from the surgery asking me for my details and then to asses me and then pass the information to the GP to call me back, then GP called me and advised me that my Soar Throat is fine and no need to worry and will heal by time, spent over five days buys local medications to settle down. also; I had booked my stitches to be removed after waiting 7 days, and all of a sudden an early message from the GP advised me that my appointment was cancelled, as the nurse was off sick. no backup nurse on this GP. then being advised to go to A&E; this is redecillas. A&E is meant for emergencies, they advised me the next available nurse is the week after. had to go to Private Clinic to remove them and was surprised that upon inspection they were shocked that no one has one checked on the wounds as it suppose to be covered and cleaned from time to time. Whenever I call the GP reception; I was promised that they will call me back and they never did, had to call the next day and as usual, will call me back.

If they are short-staffed, then why???

I have lost all faith in my NHS GPs and don't feel anyone is prepared to take us, patients, seriously.
GP surgery review: belgravia-surgery
Title: Great surgery
Rating: 5 out of 5
Visited: November 2022
Very helpful Doctor gave a telephone consultation and was extremely knowledgeable and helpful with my problem.