janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: alton-surgery
Title: An excellent practice
Rating: 5 out of 5
Visited: April 2022
Having been used to the usual service offered by GP Practices over the years I have become used to a certain level of service.  It is good to see that this mediocre service has been surpassed by the Alton Surgery and I remain constantly surprised at the exemplary service I receive.  They are always polite and follow up calls to tests or treatment are always made.  Long may it continue as an example of what a good GP practice should be.
GP surgery review: dr-ks-upton's-practice
Title: Terrible for anyone who actually needs help
Rating: 1 out of 5
Visited: June 2023
Having had previous bad experiences with one doctor i requested to see someone else. Had a conversation with them and agreed what would be best to help me only to find out it had to be approved by the doctor i had had bad experiences with in the past. Needless to say it wasnt approved and the doctor i did see hands were tied. So she had to send me away suffering when she wanted to help. As someone who suffers from a life long chronic illness to be treated with such disregard left me thinking there is no where else to turn for help, no one should be left to suffer in such a way because their pain doesn't stick to the schedule another doctor thinks it should. What is the point in having other practitioners if they are not allowed to do their job. Sick and tired of being treated like a number instead of a patient in need of help.
GP surgery review: dr-ks-upton's-practice
Title: Tardis surgery cheadle
Rating: 1 out of 5
Visited: March 2023
Went to drop a sample in, arrived at 09.35 got seen at 9.49., only one receptionist on and a quee up to 6 people waiting.
Service should have been where another receptionist came out but didn't.dirt practice walls have blue tac left on carpets dirty and unhelpful staff, needs a complete overall in decorating and staff as well as GPs
Wouldn't recommend this at all.
GP surgery review: dr-ks-upton's-practice
Title: Great doctor
Rating: 5 out of 5
Visited: February 2023
I was very impressed with the evident care and concern the doctor I saw today had for both myself and other people in the surgery. Thank you
GP surgery review: dr-ks-upton's-practice
Title: Unbelievably poor practice
Rating: 1 out of 5
Visited: February 2023
I have witnessed the reception staff being disrespectful, rude and unwelcoming on several occasions including personally. If a person(s) does not have the necessary traits befitting of working on the front line of the NHS then I would suggest a career change would be a solution. 

If there is a regular presence from the practice manager then why are the phones not being answered within the three rings (sometimes the phone has been ringing for 10 minutes), and why have I witnessed only ever one member of staff (and sometimes no-one on some occasions) dealing with patients when there are more staff members behind the reception discussing non-medical matters. There seems to be a negative culture within this practice that has declining for years.

I find it staggering that the response from the Tardis would be to deny all knowledge of what is occurring and double down on the response that the reception staff are nothing but friendly and supportive. Wouldn't it be more conducive to actually recognise the re-occurring problem than simply dismiss it.
GP surgery review: dr-ks-upton's-practice
Title: Amazing Practice
Rating: 5 out of 5
Visited: December 2022
Myself and my daughter were away for a few nights at Alton Towers and she became very unwell during the early hours of the morning. I needed her seen and rang the surgery at 8 am, by 10 am she had antibiotics and was all sorted even though we are not registered at the surgery. 111 came back to me at 11.30 am as they were exceptionally busy and I’d rang at 3 am. Every staff member we came into contact with were beyond kind and so friendly both on the phone and in person. It’s the friendliest surgery I’ve ever come across and I’m a trained district nurse. They are all kind, caring and professional. Thank you all. You were amazing and beyond kind. Wow, you went above and beyond.
GP surgery review: dr-ks-upton's-practice
Title: Helpful, friendly, professional
Rating: 5 out of 5
Visited: November 2022
During an appointment with the nurse she took the time to inform me about another aspect of my treatment (relating to HRT) and gave me some useful and reassuring information.  The follow up meant that I had calls with the dispensary and a receptionist, and all three staff members were courteous, helpful, and friendly.  I appreciate the pressures all surgeries are under and wanted to express how grateful I was that everyone I spoke to was obliging and pleasant - and that as I patient I appreciated your courtesy and assistance.
Thank you.
GP surgery review: dr-ks-upton's-practice
Title: Treat people how you would like to be treated
Rating: 1 out of 5
Visited: September 2022
I was still sat waiting 45 minutes after my appointment time and considering this was an early morning appointment found this quite shocking. The screens alerting you when it is time for your appointment were not working properly, two were turned off and one was round the corner (luckily I had moved seats to actually see this). The verbal auto announcement was extremely low and couldn't be heard over the radio that was playing through the speakers. I have decent hearing though I fear for the elderly patients who would not stand a chance of hearing that. 
Upon appointment there was no apology for the wait, which after almost an hour of waiting would have been common decency. 
I work within the NHS myself and can appreciate the pressure that the services are under, but manners doesn't cost a thing. 
Also the waiting room does not look like a GP surgery, the main notice board is about the local foodbank, I understand that people may need to know about this though when in a medical setting it would be more appropriate to have medical information or access to medical services that would help patients. A poster about the foodbank would suffice. There are old flyers that have information about screening that were at the beginning of August which shows the tardiness of the upkeep of the reception area as they should have been removed when no longer needed. 
I have previously had problems with reception staff who have also been rude and more interested in finishing their own conversations than dealing with the patients who are stood waiting in line with whatever queries they may have. In all due respect that is what your break times are for, I know if myself and my colleagues were to act in the manner that the receptionists at this practice have, on more than one occasion, it would result in a verbal warning, minimum. As seen on other reviews that I have read, it would seem that many are greeting with the same, I would say respect, though unfortunately that is not what you are greeted with. 
The surgery has declined over the seven years that I have been a patient and it shows in many ways. 
Also in response to patients calls always being answered, I have stood at the desk and heard the phone ringing and witnessed it not being answered, again whilst staff have been just talking amongst themselves about anything and everything but work related and it does not make for a good patient journey. As the staff in question have been there for years I have no doubt there will be nothing that will ever come of this, just responses that when yourself or anyone of authority is in the reception area that the issues raised "do not" occur and if it was just one or two people that had said this you may doubt them and feel that they are just venting as they received poor service on one occasion. Though look at the facts and amount of times the issues has been raised. If it were a member of CQC in line on those days aforementioned then things may be different.
GP surgery review: dr-ks-upton's-practice
Title: Disappointingly Unhelpful
Rating: 1 out of 5
Visited: May 2022
This used to be such a lovely practice with friendly, cheerful staff who wanted to help. Two weeks ago I waited 20 minutes at reception whilst the only receptionist left the desk to buy lunch for someone in the waiting room whilst back office staff stood around chatting and told me I'd have to wait. Today I have spoken to two receptionists who look and sound like they simply don't care and have no desire to do anything to help. This service wouldn't be tolerated in any other sector, so why do we tolerate it from our NHS?
GP surgery review: dr-ks-upton's-practice
Title: Should be renamed the “Tardy surgery”
Rating: 2 out of 5
Visited: March 2022
Appointments are like gold dust, you have to fight to get one and constantly remind the receptionists to consider those who require “reasonable adjustments”. They have responded with sarcasm and a total lack of understanding, making you feel like you’re making a fuss or being awkward, when actually it’s their duty to ensure needs are being met under legislative guidelines, which they should be aware of, considering they are essentially responsibly for triaging patients.  It’s frightening and those who are vulnerable and find it hard to pick up the phone have no chance.
I have spoken with the practice manager who did manage to sort an issue out for me on one occasion , but communication is lacking and it seems only responses are made on here, where people can see. I have not had any replies to message or emails left with the surgery and trying to get through any time of the day isn’t easy, when you work mon-fri 9-5. Being told to call before or after isn’t the answer either, as for me it’s school run and travelling time.
They repeatedly mention receptionists answering  all calls in 3 rings and a new queuing telephone system. So why is it that just this morning I have called 82 times from 08:00-08:22, no option to be put in a queue, just comes up user busy and throws you off the call! If I leave it and wait to call later, I’m informed there are no appointments  available and to call back at 8 tomorrow! The absolute bane of my life! When you finally get an appointment with a GP, it’s rushed and again you’re left fighting to get the treatment/referrals you need!
GP surgery review: dr-ks-upton's-practice
Title: GREAT PRACTICE
Rating: 5 out of 5
Visited: February 2022
Thankyou to the Manager and reception staff for helping me with my queries this last week,Ive rang quite  a few times with my problem and the reception staff are always so helpful ,always taking the time to listen to me and help me as quickly as they can . I sometimes need urgent medication due to my health issues and I am so gratefull for the help I receive, ive been a patient here for 15 years and my experience as alwasy been positive, lovley staff! thankyou
GP surgery review: dr-p-craven's-practice
Title: Exceptional GP practice
Rating: 5 out of 5
Visited: February 2022
Had horrific migraines for years, been much, much worse recently. Got an appointment (same day) with one of the GP’s at the practice who took the time to listen, ask questions, empathise, care & make incredible suggestions. Everything was discussed in detail including making notes for me to take away as retaining information was difficult due to medication taken & pain endured.
From experiencing 4-5 migraines per week, each merging into the next. 
Within less than 1 month I’ve had my life turned around - changed medication & only had 1 migraine - feel like a new person!!
Whilst there I also mentioned menopause symptoms. Blood tests organised. Advice given. Gynaecologist referral appointment arranged. Today, another GP at the practice has called me, totally unexpectedly, to check how I’m doing. To let me know the results of my blood tests. To further advise me re my menopause. Menopause text info sent to me for my perusal. Just blown away with the incredible care & time given to me! Our amazing NHS, but a particularly incredible GP practice!
Absolutely always go above & beyond! Always feel like the staff really do care about you!! Cannot thank this practice enough!! Thank you so much!
GP surgery review: tean-surgery
Title: Impossible to get through to make an appointment at 08:30
Rating: 2 out of 5
Visited: February 2023
It seems to be a real lottery to get through to make an appointment at the allotted 08:30 call time for appointments. Try as I might at exactly 08:30, my call rings for about 3 or 4 minutes, then there is a message saying 'continue to hold we are very busy', the ring tone changes, continues to ring for another 3 or 4 minutes and you are then cut off. If you try again it is either exactly the same or there is an engaged tone.
Can you please improve your phone call system to one that lets you know what number you are in the queue and does not cut you off.
In addition please restore the online booking system that we used to have via Patient Access.
GP surgery review: tean-surgery
Title: This is an excellent practice
Rating: 5 out of 5
Visited: August 2022
I have had several appointments and dealings with this surgery and cannot fault the professionalism and care that all staff show to their patients. Like all health care professionals, they are operating under difficult circumstances so not everything goes according to plan but I have no complaints at all with this practice, only praise.
GP surgery review: werrington-village-surgery
Title: Absolutely shocking
Rating: 1 out of 5
Visited: July 2023
Where to start, refused to see and told to call 999 even though it wasn’t an emergency, discharged from hospital and didn’t read the discharge letter for over 10 days and only then because we needed a repeat prescription and even though I had to phone to ask if meds had been charged I’m then told you can’t order repeat prescriptions over the phone
Then because they don’t read discharge letters properly they sent the wrong drugs order to the pharmacy, thankfully the pharmacy are fab and realised so asked me to go through the meds
The only reason we stay there is because the pharmacy next door are so good
GP surgery review: werrington-village-surgery
Title: Never there when you need it
Rating: 1 out of 5
Visited: January 2023
Unfortunately I've needed to get in touch over the past few months as I have not been well. 
Every phonecall I make I am in the queue for at least 40 minutes each time. Why can I not book a routine appointment at this surgery? Why do the receptionists never allow me to do so? By 08:01 the appointments are all gone. They just send you to the walk in hospital (it's nurse led and they send you back to the Dr!!!) When I've finally been offered an appointment it's in the next village 5 miles away, 4 days later. I can't remember the last time I saw a GP at my own practice. 

The phone lines are appalling and this village surgery is unfortunately not fit for purpose anymore, it needs an overhaul. It's a constant battle to actually speak to a receptionist and if you're elderly you won't stand a chance,my next door neighbour said he just suffers now because he hasn't got the energy to stay on the phone that long. Big improvements need to be made here. Why can we not book appointments online like other Dr's surgeries? This practice is letting the village down. What will happen once the new houses are built? How will this surgery cope?
GP surgery review: werrington-village-surgery
Title: Dr Call backs
Rating: 2 out of 5
Visited: August 2022
I contacted the surgery on August 8th 2022 as I needed medication having  both my father and brother die  in the last 8 weeks in the cruelest of ways which the doctor was aware of ( my father initially)  ….   I was informed that the doctor would call between 9am and 10 am on the 9th August , I have received no call as of 11.30am I contacted the surgery the receptionist told  me that the Doctor had rang me ,   I made the receptionist aware that I had  no missed calls on my phone or messages  , as I made sure to carry it with me as I was expecting the call … the receptionist could not tell me when the doctor had called and didn’t seem to be in any rush to expand on anymore info   , I asked for a call back later today the receptionist told me  this was not possible and to call back the next day  ….very very disappointing
GP surgery review: higherland-surgery
Title: Excellent doctors
Rating: 4 out of 5
Visited: April 2023
I asked my husband to call up for me at 8am, and I got offered an 8.30am appointment, absolutely amazing, the following week I had to re-attend and luckily saw the same doctor, to be offered an 8.40am appointment after calling at 8am, I find the doctors always very good and listen to you, the doctor I saw remembered me and sent me for a chest x-ray as my symptoms are not going away. No faults with the doctors, and the receptionists seem a lot better now.
GP surgery review: higherland-surgery
Title: Efficient Practice
Rating: 5 out of 5
Visited: January 2023
I received an efficient response to my request and was directed to the specialist clinic at Basford. I was prescribed antibiotics, to which the px request  was electronically sent to the Higherland Surgery Pharmacist. Where it was ready only 2 hours later. Thank you
GP surgery review: higherland-surgery
Title: Exceeds expectations
Rating: 5 out of 5
Visited: August 2022
This surgery never fails to respond quickly and do everything they can provide the highest standard of health care. The receptionists are extremely helpful and efficient. The GPs and practitioners provide and exceptional, empathetic and supportive service.
GP surgery review: higherland-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
My wife and I are both extremely satisfied with every aspect of the Higher land medical practice where we have been patients for more than forty years
GP surgery review: lyme-valley-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
I attended the practice for 2 pre-booked injections (shingles and pneumonia). The appointment was on time and the nurse was both friendly and most informative.
GP surgery review: lyme-valley-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: July 2022
I have not been at the practice but I have to say what a fantastic experience I've had so far. My little boy has had his immunisations here and the staff were so kind and patient with us both. I didn't feel rushed, I was listened to and treated with kindness and understanding. I have had a smear today and was slightly dreading it (they have been very uncomfortable in the past). This time I barely felt it! The nurse was friendly and put me at ease and was so efficient and gentle I had to check she had actually done it! Very impressed and very grateful.
GP surgery review: lyme-valley-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: June 2022
All staff are kind and considerate, most important, listen to what you say and try to help! The change from the last practice to Lyme valley is amazing.
GP surgery review: milehouse-medical-practice
Title: awful phone service for help with my perscription
Rating: 1 out of 5
Visited: March 2023
i have been left without tablets due too my pharmacy being closed .
i have rang up and waited  with yourselves about my medication i always have two months worth at a  time and too keep it in sink with all my other stuff. i carnt keep traveling around all the time hence why this is. even the doctors know this and is why they did this. but i today have recived a phone call today saying they wont issue me two months surply. this is causing a big strain on me and my health and that is why it was done for two months at a time. seems you dont care about my health the same as my old pharmacy doesnt either..
GP surgery review: the-village-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: July 2023
I joined this surgery this morning, which was made very easy by the helpful Reception staff. My records were transferred from my previous GP within a couple of hours, and I even got an appointment with a Doctor this evening. I can't praise the staff enough. Thank you.
GP surgery review: the-village-surgery
Title: Great Service, Great Practice
Rating: 5 out of 5
Visited: February 2023
I made an appointment online on 09/02/2023 to see Dr today 10/02/2023.
The surgery was extremely busy when I arrived, when I saw Dr he was polite, professional, thorough and informative, thank you for your time. I cannot fault the practice, the service for a F2F appointment was exemplary.
GP surgery review: the-village-surgery
Title: Shambles
Rating: 2 out of 5
Visited: August 2022
Uncaring, frustrating, useless Receptionist. It is ridiculously difficult to get an appointment these days. The doctor was excellent when we eventually got in to see him, just a pity that the receptionist felt it necessary to create anger and frustration by trying to get rid of us as quickly as possible rather than assessing the situation professionally, realising that there was genuine need and above all showing some compassion.
GP surgery review: the-village-surgery
Title: good surgery if you can get a appointment and you cant
Rating: 3 out of 5
Visited: May 2022
One phoneline to call no online booking no booking more than a few weeks in advance and receptionists whose only advice is try calling in the mornings after 8. The fact the practice manager hasnt responded to the comments on this site should give you a clue how good the admin is.
GP surgery review: the-village-surgery
Title: Best surgery in Stoke!
Rating: 5 out of 5
Visited: February 2022
Amazing couldn’t thank them enough amazing surgery best in the area love the practice and will be a patient for ever
GP surgery review: the-village-surgery
Title: Good practice
Rating: 4 out of 5
Visited: February 2022
It's a pity it takes 45 minutes to continually ring before getting through then told all appointments are gone,try again tomorrow. I know and understand as a nurse myself the pressure but do they realise it costs about £10 a day in calls to be told no appointment. As a pensioner it's money I can't afford,the same for anyone on low income.
GP surgery review: wolstanton-medical-centre
Title: Amazing practice!
Rating: 5 out of 5
Visited: July 2023
Since moving to Wolstanton Ive been registered at this surgery and it’s by far the best practice I’ve visited. It’s always clean, the staff couldn’t be more helpful and the doctors / nurses are always so patient with us, especially our young daughters. We never fail to get appointments when required and somebody is always available to provide advice / further treatment.
GP surgery review: wolstanton-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Received a text message informing me my Asthma review, I phoned the practice to book a day and time, was on the phone for about 5 mins, the receptionist booked my appointment. A couple of days later I turned up for the appointment, was told to wait in the back waiting room. I was waiting no more than 5 minutes when the Asthma nurse called my name, my blood pressure was taken and weight, the nurse covered the usual questions, my medication was covered. The people who work at the practice are always pleasant and professional a great practice.
GP surgery review: wolstanton-medical-centre
Title: Fabulous staff at this surgery
Rating: 5 out of 5
Visited: May 2023
I have always had positive experiences with this surgery and due to ongoing problems I speak to or see the Drs or nurses very often.

I always find both Drs and nurses considerate and helpful.
I've never struggled to get an appointment when I really need it. Online queries are answered in a timely manner. I've even had a response on a Sunday evening. The Drs work long hours but remain patient and diligent.

This is a very busy surgery covering a large catchment area but despite this staff seek to work in collaboration with patients to find the best solution to any problem or difficulty. In my experience this surgery is second to none and I've lived all over the country.