janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: ingleton-avenue-surgery
Title: Amazing Practice!
Rating: 5 out of 5
Visited: February 2022
My family have been lucky to be registered with this surgery for about 50 years. Thankfully when my mum came to live with us 3 years ago, this surgery accepted her. The service and care she’s received is outstanding. It takes so much stress out of caring for my mum when you have good support from the healthcare team, as they do home visits as my mum is now bed bound. In addition the lovely receptionists greet the patients nicely offering them so much care where needed. The GPs are amazing, making you feel valued, are honest and caring and suggesting up to date, cost affective practices; for example I’ve recently joined an online NHS pre diabetic course and have managed to loose nearly 1stone within 6 weeks. I’ve learnt by doing easy exercises from home and walking around the park as well as counting the calories I’m burning more than I eat. So much easier to do than any slimming club. 
I hope other GP practices follow the good examples of this practice.
GP surgery review: ingleton-avenue-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: January 2022
I never struggle to get an appointment, I am becoming more aware how lucky I am to have a surgery like this as most people talk of their struggles to see a doctor. The system is fantastic whereby you are assigned to one doctor and get to see your designated GP, it is rare you don’t see your regular GP, this saves having to repeat things and also it’s nice to have the familiarity. The receptionist are helpful and friendly too. When sitting waiting to be seen it’s lovely hearing the great team dynamic behind the desk. 10/10 for Ingleton Ave!
GP surgery review: tooting-bec-surgery
Title: Brilliant
Rating: 5 out of 5
Visited: January 2024
I have recently come with a relative. I am not a patient here but a carer. We attended unfortunately with a list of things I wanted to talk about (my own fault, including hospital matters) and did not at all expect the level of time and explanation afforded to us. My relative has always spoken highly of this surgery and their friends, and it was my first visit. The nurse first saw us (who was extremley kind and new so much about my relative which was remarkable and so nice) and then the GP attended - together they involved us is so much with clear explanations, results and print outs and it was like a friendly professional talk, so welcoming and relaxed. We had made them over-run by about 40mins and I apologised to the next person who was fine - but the level of patience with us was lovely to see first hand. P.s. I agree with someone else about the closing of Trinity Medical and recent nhs strikes, the area has been desperate of late since last summer, and values what professionals remains bearing the brunt of it all. Again, thanks for medical attention.
GP surgery review: tooting-bec-surgery
Title: Best for the community
Rating: 5 out of 5
Visited: December 2023
The best surgery I or my family have known. I think it helps that they answer the phone and really try to sort out the issue you have. They might not have all the answers but at least you feel you're getting somewhere and being helped every time. Most other surgeries make you hold for 40 minutes or fill in a form. Then make you call back another day. Luckily never experienced that before. I've been registered for 6 years now and it’s excellent. I was even in the Wheatsheaf opposite and my table spoke same chords for various things. All I really need is a simple telephone appointment and advice within a week or two and that's never a bother (I see no need for a face to face for most things personally when you're young, unless you're a hypochondriac or the pharmacist told you otherwise). My dad’s a paramedic and you hear about waste all the time. I think we could all show gratitude and take ownership and responsibility for the nhs that probably won't exist much in this form at this going rate. Exceptional experience thanks.
GP surgery review: tooting-bec-surgery
Title: Fantastic service and great GP
Rating: 5 out of 5
Visited: December 2023
Quick, professional, reliable. Reassuring, thorough and kind GP and always provides a helpful, thorough and straight forward service
GP surgery review: tooting-bec-surgery
Title: Really great
Rating: 5 out of 5
Visited: December 2023
The positive reviews by others is true and appreciated. It helped me register here and after the closure of Trinity Medical Centre and The Rowans Surgery, I appreciate the struggle going on and especially as my work is as a civil servant. From registering to have my first repeat medicine done immediately, with my smear test booked and flu vaccine and having had the only GP who ever referred me for a long standing issue be so sympathetic and to take me seriously is a very comforting experience. If you do encounter him he is exceptional. The two receptionists met so far have both picked up the phone without waiting and talked to me with patience which felt quite special in this day and age. Really really great.
GP surgery review: tooting-bec-surgery
Title: Supportive and kind
Rating: 5 out of 5
Visited: November 2023
I cannot name on here but a very kind experience since changing from GPs in Lewisham and Crystal Palace. I would like to give appreciation to the registration, updating my records and helping me with prescription for my rheumatoid and blood test which I needed after frustrations and issues with older clinics. They liaised with my hospital and confirmed with me it was sorted, I had my blood tests locally and my results conveyed which I saw clearly on the app. My flat mate has thyroid problems and they said of a similar above and beyond interaction and had issues picked up not even known to them. When you have a condition it makes you feel not a burden and a person, and means a lot to have anxieties away. Thanks immeasurably for your safe attention not experienced before.
GP surgery review: tooting-bec-surgery
Title: Caring Team
Rating: 5 out of 5
Visited: October 2023
I have been with this practice for 7 years. Throughout the pandemic and until now. They have been remarkably accessible, with kind staff and easy appointment booking for my family. I am not sure if I just struck lucky, but I have had conversations with others locally and they said the exact same. Immensly positive and wonderful - upset that I maybe leaving the area soon.
GP surgery review: tooting-bec-surgery
Title: Great service
Rating: 5 out of 5
Visited: August 2023
Had a comfortable smear test with a kind nurse and doctors appointment. I have had a few visits with one doctor in particular and they are exceptional and to others in my flat. Honestly just good service so thanks again!
GP surgery review: tooting-bec-surgery
Title: Excellent people
Rating: 5 out of 5
Visited: June 2023
The whole surgery experience has been kind and welcoming every time. The reception staff have helped me and my friends - from navigating hospital tests, to great advice on local services texted to us and have certainly gone out of their way even to provide us a weekend appointment at last minute. This has been over 4 years and the pandemic had such consistency that was honestly quite unbelievable in some ways. The clinicians honestly superb to say the least as said by others.
GP surgery review: tooting-bec-surgery
Title: Exceptional. Wonderful staff.
Rating: 5 out of 5
Visited: May 2023
Indebted to the practice who diagnosed me and my relative with cancer of prostate and neck. Exceptional at all levels from my access to organisation and friendly clarity.
GP surgery review: tooting-bec-surgery
Title: Very disappointed
Rating: 1 out of 5
Visited: May 2023
Very disappointed experience. 
I moved to this area end of 2021 and after checking around for gp surgeries we decided to join Tooting Bec Surgery, as looked really cosy and small we thought the treatment was more familiar and friendly. Well, after all this time I can say it is the worse gp surgery ever. I am not a person that gets sick often, but whatever has been the reason to call them: flu symptoms, fall on stairs, cyst in wrist, pregnancy, spots on legs,... the treatment has been horrible. Starting with the receptionist, what a lack of professionalism, care and manners. She is rude and useless. Her first answer is always no, always negative, always questioning the reasons for your appointment, making all inaccessible and if you are expecting a baby or thinking to have family, oh well! just forget about it. They will repeatedly tell you go to another surgery, every single time, every single call, even if the concern that you have is not pregnancy related. Overall the calls I did, I can say none was easy and straightforward to speak with the GP. By the way, I haven't seen the doctor in my life, not even for the appointment needed for 24weeks pregnancy, as I was seen by a nurse (she was nice though but didn't do too much). The clinic, I have only been once, looks cold, dark and empty. When we were welcomed by the receptionist, she seems bothered to be working there, and as mentioned before no sight of GP anywhere, maybe we went during coffee time. I really don't understand all these good reviews, maybe new patients are not welcome here and the good treatment is only reserved for friends and family. If you move new to the area Avoid This Surgery! To the receptionist: finally you got what you wanted, I am out of this surgery with my pregnancy. Thanks so much for your No Help at all.
GP surgery review: rainbow-health-centre
Title: Great GP Practice
Rating: 5 out of 5
Visited: October 2022
I was attended to very promptly and had my flu vaccine painlessly. Compared to other practices in the area the practice is very very good. Their system and method of triaging patients should be emulated by other practices in the area (my husband is very frustrated with his GP practice and often cannot get a response or appointment for weeks). In my practice I get a quick response on the same day, getting a call back from a GP or practice nurse and if relevant seen on the same day. I would recommend this practice to anyone looking for a reliable, responsive, reliable, attentive and caring GP practice. All the staff from receptionists, to nurses, GPs are absolutely brilliant. If all practices are like this NHS GP services will be perfect.
GP surgery review: pak-health-centre--r.bhatti
Title: Very bad service, this surgery need to be shutdown
Rating: 1 out of 5
Visited: July 2023
Not even one star. Appointment was booked for 2pm to 3pm , had a private call 9.28am. My phone don't accept private calls. They didn't even told me the call will be from withheld number. What a bad service. This surgery need to be investigated and shutdown
GP surgery review: pak-health-centre--r.bhatti
Title: Dreadful locum GP - Pak Medical Centre
Rating: 1 out of 5
Visited: February 2023
My niece has just returned home in floods of tears after seeing a locum doctor whose bedside manner clearly leaves a lot to be desired. When a patient is trying to describe painful symptoms (worth noting this is a fourth time infection that has not been dealt with effectively by this surgery to date) and suggesting ways in which you might help, they shouldn’t be confronted with an unhelpful and abrupt ‘I’ll be the judge of that’ and sent away feeling unsupported and unlistened to. And this is not the first bad experience she has had with this locum either. Although we appreciate the stress and pressure everyone is dealing with right now, sending a young woman away in tears after she has told you about the toll her condition is taking on her mental health is disappointing to say the least. Perhaps this practice should review their locums list and only source those who have a degree of empathy to go with their medical knowledge in future. I would not recommend this particular locum doctor to any patient given my niece’s experiences with her…
GP surgery review: pak-health-centre--r.bhatti
Title: Rubbish
Rating: 1 out of 5
Visited: November 2022
My son has a sever infection in one his thumb and it is getting worse and he's in a lot of pain, so rang the surgery for an emergency appointment on 1st Nov 2022 but was told the next available appointment is on 14th Nov. This is totally unacceptable. I took him to my local chemist to see if I could buy something over the counter but the pharmacist said he needs to be seen by the doctor and prescribe antibiotics. I explained the GP is not available and 111 is a joke.
GP surgery review: pak-health-centre--r.bhatti
Title: Surgery messed up
Rating: 1 out of 5
Visited: September 2022
Wanted to order my repeats spoken to reception. Over the phone and personally at the surgery . Told receptionist am here so can i order for now. Said no . I mean patient have medical condition and how you bluntly  said tell your pharmacy and call and order. Was told to speak to my pharmancy. Ok which I did Pharmacy was shocked why there need to call and order on behalf of patients.  Any wer Pharmacy agreed and called 
Pharmacy called me back said the receptionist don't know what there doing . Seriously this practice need to get professional or staff that know what there doing . Orthwise will go down hill. Every time I have been most of the staff just are talking and not  paying attention of what the patients are asking or saying or the phone is of the receiver.  Or there put you on hold . And I have personally seen this while I have been in the surgery .
GP surgery review: pak-health-centre--r.bhatti
Title: very rude and unprofessional GP And staff
Rating: 1 out of 5
Visited: May 2022
very rude unprofessional Staff, lacking in basic skills GPs are not sure what they doing have had multiple times very bad experience, Practice Manager does not know how to communicate with patients no wonder why staff is lacking in reception skills, All staff looks lost in their own world no eye contact with patients, no smile on their faces, phones are ringing and staff is busy in talking to each other, GPs are avoiding to listen to patients. this practice is just A Joke nothing more than that.
GP surgery review: pak-health-centre--r.bhatti
Title: Unprofessional
Rating: 1 out of 5
Visited: February 2022
Phoned in the morning for an emergency appointment and was give an appointment for 12 o'clock. 12 o'clock comes and goes and no phone call. Waited over 4 hours. Later rang the GP at 4 o'clock to be told the doctor is running late and should ring after 5oclock. And still no one rings. Thanks for wasting my time and waiting for absolutely no reason. Could have received treatment elsewhere. Very unprofessional and not to be trusted.
GP surgery review: pak-health-centre--r.bhatti
Title: Unprofessional
Rating: 1 out of 5
Visited: January 2022
Rude, ignorant and disrespectful reception staff, extremely disappointed the way they deal with the patients.
GP surgery review: pak-health-centre--r.bhatti
Title: Unprofessional GPS
Rating: 1 out of 5
Visited: January 2022
visited for my annual review surprised to see that doctor is  talking to his staff in very high and rude tone in front of other patients ,this is not the first time I have witnessed this I don't understand how this Practice can get away with This Attitude why relevant authorities are are not investigating, no wonder why each Time I visited practice I see New staff . I will be reporting this practice Soon.
GP surgery review: meadowbrook-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: June 2023
The staff are very friendly and where possible will do everything to get you the right advice and appointments.The ladies that do the prescriptions are very helpful.
GP surgery review: meadowbrook-surgery
Title: The doctors amazing issue you can't get a appointment
Rating: 1 out of 5
Visited: January 2023
I had major surgery Friday 6th I have been distarged since late Monday night tried getting a appointment 2 days running to speak to a doctor about a serious heath worry but everytime I call they say no appointments even if 8.35 in morning surely if I'm ill after surgery my doctor should help but they tell you to call 111 even though 111 are telling you to go to the gp I'm sick of eing treated like my life don't matter
GP surgery review: meadowbrook-surgery
Title: Rubbish service off reception
Rating: 1 out of 5
Visited: January 2023
I called 5 times 2 days was told to call 2.30 for a emergency appointment but I call smack on 2.30 1st in queue but apparently no appointments all gone in the 30 seconds it took to answer the phone .it's always the same when I call they see my number either let it ring for ages or lye to me .yet apparently had exactly the same appointment free for Thursday even though I refused it in the morning when they said to call at 2.30 how's that possible .they don't care you just come out of major surgery at all
GP surgery review: meadowbrook-surgery
Title: Dont know why I bother
Rating: 1 out of 5
Visited: July 2022
I have called 4 times today.
First to be told no one can give me advice regarding my issue after waiting 30 minutes for someone to answer explained NHS website says to get checked. And told to call back at 2.30pm or offered appt for 3 weeks time!!
Call back wait 45 minutes phones put down on me 3 times! Finally get through try to explain why I need to speak to doctor and no interest in why I'm calling and told that if I'm concerned.. no appts? And to call 111 of its urgent.
GP surgery review: meadowbrook-surgery
Title: Great doctors, awful Administration
Rating: 3 out of 5
Visited: June 2022
Doctors are fantastic but to be told an appointment letter I recieved with date time and place, and took a day off work for is "just off the NHS" and they will contact me "at some point" is beyond a joke. It's hard enough to get an appointment here without the ones you do have not being valid or recognised.
GP surgery review: meadowbrook-surgery
Title: Great doctors, terrible booking system
Rating: 2 out of 5
Visited: March 2022
Firstly, the doctors are, without exception, excellent. Caring, knowledgeable and generally brilliant. 
The problem is getting to see/speak to them. 
Sure, I can book online…for an appointment in 2 weeks time, and only for a telephone triage. And there’s no other way of booking unless you play the 8:30am roulette.
So you call at 8:30am and may, or likely may not, get a slot. Want face-to-face? Yeah, that’s not happening without a fight either. 
I just can’t get my head round the fact that a modern surgery doesn’t have a better system for booking time with a doctor than everyone calling at 8:30am. 
A website like other surgeries? More online slots? Surely there must be a better way.
GP surgery review: meadowbrook-surgery
Title: Couldn’t be bothered.
Rating: 1 out of 5
Visited: February 2022
Not my first bad experience.  In my experience (35+ years of being at the surgery, I must say that it continues to get worse.

I was working abroad and my ear perforated.  I called the surgery to ask for a little advice, after reading conflicting advice on the NHS website.  I just wanted to ask whether it was safe to fly home. 

On both occasions that I called, the staff member tried to shirk helping.  After pleading with her, I didn’t know where else to turn, she said she would ask the duty dr and get back to me.  No response.  I think she was just trying to get me off the phone.

Time to change surgery’s.


efinitely the worst the surgery has ever been been  a member of the surgery for 35+ years,
GP surgery review: the-zero-tolerance-service
Title: Good Experience
Rating: 5 out of 5
Visited: December 2022
I have been at this surgery for a few years now, they are clearly very busy but I have always been impressed with how hard the reception staff try to do their very best to help and are so kind overall.
The GPs are also very knowledgeable and I have confidence in their abilities and intentions to do their very best, despite being under such huge pressures.
Thank you to all the staff, I hope you know just how much you are appreciated.
GP surgery review: marsh-medical-practice
Title: Poor
Rating: 1 out of 5
Visited: September 2022
Feeling unwell, had a blood test on 1.9.22. I was told the results would be back within a week. The surgery have the results, I was told to phone at 8am to book a appointment to discuss the results, took several attempts to get through, eventually managed to book a phone appointment, Doctor phoned and said they can't look at the results at this time, I was told the doctor would look at my results on Monday and would text if results ok, if not they would call me to discuss them. Monday I received a text message from the Doctor telling me they could look at my results but as I have a appointment in a weeks time 21.9.22 to discuss another matter they will discuss the results with me then. I requested to speak to the Practice Manager who did not attempt to call me they sent a text telling me I would be required to wait until the 21.9.21 to discuss results or phone at 8am to get a appointment to receive and discuss my results which I had already previously done but the Doctor did not give me my results. I will not be making any further phone calls or appointments.
GP surgery review: marsh-medical-practice
Title: Unattended Appointments
Rating: 2 out of 5
Visited: September 2022
My wife had an appointment for 2pm today to see a doctor. When we arrived the receptionist could not find this appointment & said we were 20 minutes late & would need to ring in the morning at 8am to try & book again. We explained that we knew the time was correct so decided to go home & bring in a print of the booking from the online booking system. The booking was even for a completely different doctor. The receptionist said there had been some sort of mix up when she knew we had proof. To be fair once she knew they had made an error she arranged for a doctor to ring & apologise.
I have noticed that on the online recent appointments record for my wife it has gone done has as she did not attend & not a clerical error.
This now brings into question how many of these booking errors are added to the did not attend total. If the practice does make a mistake with their booking system I hope they take responsibility for that & do not add it to their total unattended appointments giving a false number.
GP surgery review: marsh-medical-practice
Title: Cannot get appointment/results of tests
Rating: 1 out of 5
Visited: February 2022
The phone up at 8am appointment system has never worked even prior to Covid and obviously from statistical data does not stop people missing appointments as it was "supposed" to do. Unlike the person in the previous review it is all but impossible to obtain an appointment and means each day ringing/redialing/being cutoff and/or getting the engaged tone etc over 45 minutes only to be told to do it all again the next day as there are no appointments left. This is all in response to a text saying to us phone up to book an appointment to discuss results which for some unknown reason do not appear on the Systmonline test results - heaven forbid there is a medical problem when it could be weeks before we get an appointment and it seems you have to be at deaths door to get any information/appointments whether face to face or by telephone - a simple email could suffice rather than an appointment if it's just advice at a very worrying time when we're being told that's just how the system is by an unsympathetic receptionist. Other practices in the area have a proper accessible "true" queueing system (not just a lottery) where you always go through to the holding queue rather than having to keep redialing and it's down to luck whether your call isn't just cut off.
GP surgery review: marsh-medical-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: February 2022
This is a great practice. Staff are helpful and kind and doctors fabulous and caring. Would Definately recommend