janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: beaches-medical-centre
Title: Really gone downhill
Rating: 1 out of 5
Visited: April 2022
Why is it so hard to see or speak to anyone?  You have to spend ages filling in forms or on hold on the phone for over an hour only to be told if it is not urgent you can speak to someone in a couple of weeks time!  We have a perfectly good surgery in Hopton yet we are shipped off to Gorleston as Hopton is never open - what about people who have mobility issues or cannot drive?  You are really failing your patients at the moment by making it impossible for them to get the help they are asking for.  You wonder why A&E is overworked - it is partly due to the fact that no one can get to see or speak to their GP.  Unless you want to end up in special measures again I suggest you start putting the patients needs first - especially the ones in Hopton !
GP surgery review: beaches-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: February 2022
Swift, remote and online advice for a medical issue dealt with professionally by all staff. Many thanks
GP surgery review: beaches-medical-centre
Title: Un professional
Rating: 1 out of 5
Visited: January 2022
Impossible to get an appointment!
Staff and doctors never get back to you.
Dismissive and un-empathetic!
Don’t trust this medical establishment for any professional help, either register elsewhere or go to AE!
GP surgery review: the-millwood-partnership
Title: Amazing Nurses
Rating: 5 out of 5
Visited: April 2022
I had a very personal and embarrassing issue which needed to be addressed and was lucky enough to have spoken with two nurses about the matter. Both girls were nothing short of incredibly understanding, kind and extremely empathetic in making me at ease and comfortable to fully explain. These people see us through tough times, at the same time having to deal with their own issues and we all too often take them for granted.

Both nurses are more than a credit to both the profession and practice and I have no words that can emphasise how much I appreciated their care, attention and concern.
GP surgery review: the-millwood-partnership
Title: Online response is good
Rating: 4 out of 5
Visited: April 2022
We're now used to the online form asking you to self diagnose and also suggest your own treatment needed. It worries me if you don't know what's wrong with you. When I've put in an online query the call back is usually within 4 hours which is good. I am concerned for older people who would struggle if they don't have the internet as calling the practice is very inefficient. Think I've seen 1 GP here in the last 7 years so the normal is that we have to rely on a practice nurse diagnosis and that was pre COVID. Now the normal is a phone call from a practice nurse who I am guessing relies on your own diagnosis of the problem. I don't know if they're back to offering face to face appointments but there's a huge extension on the surgery now so hopefully the practice is making use of that
GP surgery review: the-millwood-partnership
Title: Fantastic Practice
Rating: 5 out of 5
Visited: February 2022
My little boy has been poorly a few times over the past 2 months and i honestly can not thank this practice enough for their outstanding service! He has always been dealt with within a couple of hours of putting in a footfall and they really listen and explain everything! Your reception staff are also amazing friendly and professional and helpful! I will 100% be spreading the word of this practice and so glad we chose to move to this surgery! Thank you to the whole team involved
GP surgery review: taverham-partnership
Title: Pathetic practice
Rating: 1 out of 5
Visited: January 2024
Early this month (January) had a number of issues and feeling very low, I did get a quick appointment due to my conditions but asked by the doctor what did I think the problem was. I was sent to reception to organise a blood test, I was advised she was to busy and to come back later in the day. This I did but I have to wait three weeks for a blood test. Could be dead by then. Real attitude and it's getting worse!
GP surgery review: thorpewood-medical-group
Title: Efficient Practice
Rating: 4 out of 5
Visited: November 2022
Recently I found the receptionist helpful and efficient ,I was given an appoint that same morning and found Dr Hampshire very pleasant showing concern and reassurance explaining everything thoroughly
GP surgery review: thorpewood-medical-group
Title: Great level of care.
Rating: 3 out of 5
Visited: November 2022
Whilst Thorpewood still has a lots of room for improvement I am happy with the service received today. Dr Nnene listened to my issues and took his time with me. I didn’t feel rushed and after a long period of banging my head against a wall I finally feel like someone is listening to my concerns. I am very thankful for the level of care received today.
GP surgery review: thorpewood-medical-group
Title: 08.02am Number 10 in queue
Rating: 1 out of 5
Visited: June 2022
Went online to check time of upcoming appointment 
It has not been registered 
So I call at 08.02 and already I'm No.10 in queue!!!!
Recorded advice says to go online ... bit difficult when you do just that and the information hasn't been uploaded
GP surgery review: thorpewood-medical-group
Title: Beyond grateful I have such amazing dr and practice!
Rating: 5 out of 5
Visited: April 2022
Without this practice and my dr who is beyond any kind of negative comments as she’s literally saved my life. With bad mental health and now physical issues I would have  gone under and could easily taken my life!  All I have experienced is patience, understanding and  so much so, I need to move to smaller property but nothing beyond this Doctors catchment area, as it’s comforting to know that this practice and my dr, Infact all Doctors I have seen been understanding and patient. It’s a great feeling to know that this practice  cares and always try and help me. I woukd highly recommend this practice and Doctirs. Thankyou for all you do as your support been invaluable to me!!
GP surgery review: thorpewood-medical-group
Title: Wait for medication review
Rating: 0 out of 5
Visited: April 2022
My husband has bowel cancer with secondary liver and is currently undergoing palliative chemotherapy weekly. He is also on blood pressure medication from the surgery and this is due for review. We requested this yesterday and the date that we have been given for the medication review is the 18th of May. Now in general that would not be an issue but when filling in the Econsult form it stated that he is suffering from light headedness which we know is due to the blood pressure medication. Is it correct that it should be four weeks if there is an issue with his medication, which was clearly stated on the form when completing for the review? I’m just really pulling my hair out in complete frustration because it seems to be one thing after the other.  
The fact that we’ve been patients with Thorpewood for 19 years plus and no one has bothered to contact my husband to find out how he’s getting on with his cancer treatment is neither here nor there. We should not have any preferential treatment but I would’ve thought a simple phone call for five minutes would not of been much to ask for. My husband doesn’t ask for much or for that matter complain very much but I think even he is completely astounded by the wait for the medication review.
GP surgery review: thorpewood-medical-group
Title: I just don't know what to say ...
Rating: 0 out of 5
Visited: March 2022
I was contacted for a blood test - I had to cancel one as I was full of a cold and exhausted. I attended just over a week ago. There were no results in my records a full week later, so I called. I was asked to call back a few days after this. I don't think it takes this long for results to be received - what's happening? What has happened? I'm all for moving forward and keeping up with the times but there appears to be a less of a hands on approach.  
I also requested, about 4 weeks ago, a question to be answered which I believe had to be passed to the secretaries and I have still not received a response. I have re-sent the question and I wonder how much longer I will have to wait. I think it's a case of watch this space.
GP surgery review: thorpewood-medical-group
Title: Lost confidence
Rating: 3 out of 5
Visited: February 2022
I have recently needed more care from my GP practice, but on all 3 occasions in the last 3 months something has gone wrong ranging from not telling me when to start my medication - which had be sent to them via the hospital, waiting over 30 mins after my appointment time in an empty waiting room and most recently arriving for my appointment, to be told there is nothing on the system to say I had an appointment.  I also recently spent 2 hours on hold waiting to talk to a receptionist (I was number 12 in the queue) 
 Mine and my families health care needs are important and I feel nervous that the care I receive and the level of professionalism is lacking and I am in the process of changing surgeries.
GP surgery review: thorpewood-medical-group
Title: Dreadful service
Rating: 1 out of 5
Visited: February 2022
I've been let down by this surgery so many times. This time I submitted an econsult form as instructed for a matter that wasn't life threatening but was time limited. I had a message to say I'd be called in 1 week. I sent a further message explaining the urgency of the situation and received no response at all. I've just spent 20 minutes on hold to speak to someone who told me there was nothing they could do and i needed to call as an urgent appointment in the morning. Meanwhile I'm left worried and unwell and feeling totally helpless. My family have already swapped practise and I'll be following suit.
GP surgery review: thorpewood-medical-group
Title: Impossible to see anyone
Rating: 1 out of 5
Visited: February 2022
Had a blood clot on my leg. Went to A&E who advised need to see a doctor asap. Called surgery offerred a phone appointment in 5 days time. Cant see anyone fce to face. The phone appointment is booked for a day, no specific time. Needless to say no phone call on said day. Ridiculously bad care. Ive had to try to book for children in the past and been sent to the walk in centre. Staff at walk in centre say we should go to our gp, once we explain its thorpwood they understand. Even the staff at the walk in know how bad the place is. Avoid at all costs
GP surgery review: beccles-medical-centre
Title: Poor Contact System
Rating: 3 out of 5
Visited: November 2022
Just tried logging on to fill in usual form and find it no longer exists. Patchs has taken over with no notification, and now struggling to find my way round. I have got to set my registration up again with new passwords. Hopeless!
GP surgery review: beccles-medical-centre
Title: Lovely staff, awful system
Rating: 2 out of 5
Visited: November 2022
I cannot fault the lady answering the phones, very kinda and caring (took over an hour and a half to get through tho) .... The doctor on the other hand not so much. The online system did get me to a doctor but I still didn't get a diagnosis nor any help and was just told to live with it until my next hospital appointment (5days away).... If not go to A&E! Passing blood in my urine, intense pain etc but basically not an infection so they can't be bother to even talk to me. Disappointed and in pain.. Not sure where to turn now
GP surgery review: beccles-medical-centre
Title: A Health Centre that needs a Dr
Rating: 1 out of 5
Visited: November 2022
Called the surgery this morning (Tuesday) and waited 58 minutes in the telephone queue. It got to "you are the next call", and cut me off. Went online to use the call back request form system and the website forms are closed due to a "change in provider". Called back. Another 48 mins. Eventually get to speak to a receptionist. Told that "nothing can be done", to go online, on Thursday. Register on the new system. Submit a form. And then wait. How broken is this practice? The absolute indifference to a patient's pain is staggering. Sadly I have little option to change surgery due to my location, so in future I will have to be more aware of the surgery's technology issues when thinking about requiring a Dr and medication.
GP surgery review: beccles-medical-centre
Title: No help at all
Rating: 1 out of 5
Visited: November 2022
I tried to make an appointment with the new Patchs system as I have an infection in my foot making it impossible to work and leaving me in pain, I was told to go to A&E and my request was instantly closed. I then made a second request explaining that I physically cannot get to A&E and that it was not bad enough to justify taking the time of an A&E department when there are people with much worse injuries waiting there. Yet again my request was just closed with the same copy and paste answer. They do not care about patients, all they care about is getting the requests closed as soon as possible.
GP surgery review: beccles-medical-centre
Title: Patches System
Rating: 3 out of 5
Visited: November 2022
I left a message on 3/11/22 on patches which has still not been picked up.
I have left another message this morning and I am worried that the surgery are not fully trained or just too busy to answer on patches.
I have been using Airmed for some time but it is not worth it when the surgery turns off function buttons. It is very frustrating to say the least.
I called the other day but was number 14 in a queue. 
It’s such a shame because when I have got through to a GP they are very thorough and helpful.
GP surgery review: beccles-medical-centre
Title: Access is infuriating, but the medical staff are great.
Rating: 3 out of 5
Visited: November 2022
I have used this medical practice occasionally for a number of years. Making an appointment (telephone or face-to-face) or request is always irritatingly time-consuming. Typically I have been 20th or more in the call queue, and after waiting 45+ minutes the line will just go dead. An online system was then introduced. Initially this was good; a clinician would call the same day. However more recently there has been a 4+ day delay to even acknowledge the request, leading me to phone up anyway and on one occasion use 111 Out of Hours service out of desperation. The most recent online system 'Patchs' is particularly infuriating because for some reason it has a capacity limit that stops you submitting a request at all once it deems there are already too many, or if it's just the wrong time of day. You just have to wait and try again the next day, hoping luck will be on your side! 

Having said all this, once you actually get through the almost-impenetrable barriers designed to stop patients accessing this service, and actually speak to a clinician, it is an excellent practice! The building is modern, well-tended, clean, airy and feels welcoming. But most importantly, every clinician I have spoken with by phone, or seen at an appointment, has been extremely helpful, kind and knowledgeable. The medical care my family and I have received has been exemplary. It would be a 5-star review if only you didn't need to spend the best part of a week trying to get hold of them!
GP surgery review: beccles-medical-centre
Title: very concerning
Rating: 1 out of 5
Visited: November 2022
Experiencing unpleasant symptoms with long standing condition, curent meds not working, feeling very ill.
8:30 visited web site- "capacity full - try again at 1pm"
8:40 - 9:54 in queue to book GP appointment 
9: 54 told this is only possible on the new web site. I stated that I had alreay tried this and it was not available until 1pm, receptionist told me to keep trying every few minutes as it may open up again before 1pm. : currently continuing to do this, but no result as yet. 
I do not contact the surgery unless I need help which requires the insight of my GP.  Clearly the new "Patchs" Website is not fit for purpose and the surgery is either not  monitoring what is happening or simply doesn't care.  This does not fit in with the constant TV adverts to "see your GP if you are worried" the caviat should be added: "be prepared to encounter a system that is closed and which has no alternatives until availablility is improved....." This is all very disappointing.
GP surgery review: beccles-medical-centre
Title: Really on the ball
Rating: 5 out of 5
Visited: September 2022
Since I’ve moved back to the area covered by Beccles Medical Centre  they’ve been really pro-active in helping me sort out my general decrepitude! Seriously, they listen, understand and act accordingly even though they’re obviously very busy. All this with a smile, too. The receptionists and nurses are the best. Thank you all. N F B
GP surgery review: beccles-medical-centre
Title: An electronic brick wall
Rating: 2 out of 5
Visited: September 2022
I wanted to request an appointment to discuss potential bowel cancer after a close relative was diagnosed, and I was advised to seek a test. It's not urgent and I wouldn't want priority over others who do have an urgent need but I can't even send an email for someone to pick up when it's convenient for them, as today's 'booking session' slots have all been used. What's that all about? Who thinks up these methods?
GP surgery review: beccles-medical-centre
Title: The Gold standard
Rating: 5 out of 5
Visited: August 2022
Living with a permanent and progressive condition I had been unwell for a number of days prior to my visit to the surgery on Wednesday 17th august, however on arrival my health had deteriorated quite significantly but it turns out that I was in absolutely the right place because the treatment leading to my condition becoming stabilised  was second to none. 
Furthermore the amazing team worked closely with the paramedics prior to my transfer to the James paget hospital.
My sincere thanks and gratitude goes to the amazing staff at the Beccles medical centre
GP surgery review: ambrose-avenue-group-practice
Title: Didn't pass the door
Rating: 2 out of 5
Visited: June 2022
You're told to phone up for an appointment, service stops and call never answered so you get told to try the walk in, tried 3 days and we're told 'were not taking any more wall ins today sorry'.... You're open from 9am... How am I being refused at 8:50 due to no appointments left. Causing unnecessary stress on the hospital.
GP surgery review: ambrose-avenue-group-practice
Title: Dreadful communication
Rating: 1 out of 5
Visited: May 2022
First of all I realise the team are under immense pressure but the service is consistently really poor. I speak to the surgery on behalf of my mother who has parkinsons which causes memory issues and confusion, not helped by the fact I live 90 miles away so I can't just pop in to the surgery. My dealings with the surgery are mainly painful experiences,  I've spent anything from 30 to 90 minutes in a queue to get an appointment, have frequently had issues getting test results, and communication about prescriptions and action being taken is poor. On one occasion I was on hold waiting for the surgery to decide whether they had consent to speak to me, I was simultaneously on my own GP's website ordering a prescription. In the time it took Ambrose Av to decide they could talk to me, I'd put in a request with my GP, she'd issued the script and it was ready to collect at the pharmacy. 
I've called the surgery twice this week looking for test results that still aren't available, and yet I've just been told by Mum's care team she's been issued with antibiotics, why? And if a script is being issued surely we should be notified?
So tomorrow I'll be back on the phone trying to find out the answer. A quick call to me would prevent so much chasing about and head scratching. The system is under pressure but it's not fit for purpose.
GP surgery review: ambrose-avenue-group-practice
Title: Hopeless
Rating: 1 out of 5
Visited: March 2022
My experience over the last few years here has been pretty awful. It’s frustrating as I only live a few mins away.
If you phone them for an appt you are always on hold for an hour or more, knowing that just puts me off to begin with, it’s like I have to take a day off work to be able to have the time to make the phone call as I can’t just take an hour off while at work.
When i have actually gotten through and spoken to a receptionist, I have to tell them exactly why I need to see a doctor (there’s no privacy anymore) and when I do get offered a telephone appt it’s a month away!
Then when I accepted that appt, because it was that or nothing, it got cancelled two days before it was due and I was offered another appt two weeks later that I couldn’t make so I ended up getting another appt six weeks later.
When I am offered a telephone appt I am not able to get a time I want it’s just what is available, that’s also frustrating as when the appt is a month in the future all times should be available.
I currently have three non urgent reasons to see the doctor, it’s on my medical record to contact the surgery, but the thought of phoning the practice again just makes me want to lose the will to live.
Why can’t you employ another receptionist or two?
Surely things have to change, you must be aware how hard it is to get appts, not all surgeries are as hard to get appts
GP surgery review: ambrose-avenue-group-practice
Title: The system is broken
Rating: 1 out of 5
Visited: February 2022
The system is broken.  The staff were previously friendly and helpful but my latest experience does not fall into those categories. I've been trying to get an appointment for 7 days, I've called 4 times and been to the premises twice.  I've finally got a 'pre-bookable' for a weeks time but had no control over when it was in terms of day and time.  This is incredibly difficult for those of us working full time, in general the point of a pre-bookable is so that you know when it is or at least a rough idea.  

As I imagine is the same for many people the reason I am visiting the doctors is a very sensitive topic and at my latest visit I walked down the road in tears at the sheer effort I've had to go to simply to get a 5 minute phone call and that's before I've even spoken to the doctor about the issue. There are people with far worse problems than me and I dread to think the stress and anxiety it causes just trying to get an appointment and be heard. I'm sure the staff work very hard and are exhausted but the surgery as a whole needs to address that the system they have is not working.  On the contrary a family member at a different surgery in the same town has also had cause to see the doctor, they rang up, got through immediately, booked an appointment for 3 days time, saw the doctor in person (but were also offered multiple timed telephone appointments e.g. before 10:30 or after 2:00pm something to give an indication of when it would be) and have now got the referral that they needed.  It should be that simple for everyone.
GP surgery review: ambrose-avenue-group-practice
Title: Amazing nurses
Rating: 4 out of 5
Visited: February 2022
The nurses made me feel so comfortable at my appointment.  The trainee nurse and the main nurse were so friendly and kind.  They really put me at ease.  I just wanted to say 'Thank-you' to them.
GP surgery review: creffield-medical-group
Title: Thank you
Rating: 5 out of 5
Visited: January 2022
I just want to say thank you for the courteous , efficient and pleasant way I have been dealt with today from booking my appointment, to being received and booked in with a smile, to the caring doctor who saw me and the receptionists and secretary who did the follow up work immediately. Routine for all of them I am sure but I truly appreciated it. Thank you.
GP surgery review: creffield-medical-group
Title: Thanks to all
Rating: 5 out of 5
Visited: January 2022
All were very helpful, greeter at door, reception staff and the doctor we saw. It was a good experience and I felt I needed to show my appreciation after the slurs from media. You are all doing a great job in these tough, strange covid days, thank you very much
GP surgery review: leiston-surgery
Title: COVID booster
Rating: 5 out of 5
Visited: October 2023
Excellent from leiston surgery today for COVID booster and flu vaccine in and out within 5 minutes very well organised