janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: dinas-lane-medical-centre
Title: Poor access to support from GP surgery
Rating: 0 out of 5
Visited: June 2023
I was advised by other this was one the best surgery to swop to which my whole family did.  
My husband is end of life service called and talked to a lovely and helpful staff member. As a full time Carer no I was told to call at 8:00 am and was then told there were no spaces.  
I understand my husband should be treated with respect but as a carer if if I become ill and get worse then they need to fit me in as I care for my terminally ill husband. The priorities make no sense.  
The receptionist must get frustrated of course but I found them abrupt. They need to listen carefully and be more empathetic when dealing with patients. I was so frustrated as a full time Carer. I don’t have the time to run back and forth to them when my husband needs me. All this does is cause more anxiety in the homes and I actually felt like crying having to talk to the receptionist.  
We all know the nhs is very stretched but if you not suited to the job leave.  
I am probably going through the change which I can’t get sorted. I have symptoms of tiredness and am emotional. Trying to care for someone you love and am losing is hard, never mind all my own illness, and adding not getting treated properly. How can I give the best care when I feel totally drained and the GP surgery won't help when you call.  
This is supposed to be one the best surgeries and the nurses and doctors, when get speak to them, are caring and lovely. Even the pharmacist is lovely on the phone and always helpful but trying to speak to can make you more stressful and emotional.  
There is no need for it.
GP surgery review: dinas-lane-medical-centre
Title: no appointments
Rating: 2 out of 5
Visited: March 2023
I arrived at 7.50 to stand outside and wait for the practice to open. I stand with 9 other people in front of me because you can never get through on the telephone. The person in front of me made an appointment for themselves and cancelled their sons appointment. I was then told there were no more appointments left,  It was 8.07. There were 5 Drs working today and i couldn't get an appointment. I don't understand how that many slots can go so quickly  Whenever i have tried to pre book an appointment for a later date ive always been told you have to ring on the day  There are only 2 people answering the phone I was told. I've been a member of this practice for 50 years and my parents were before me. This used to be a great practice but trying to get appointments now is a joke
GP surgery review: dinas-lane-medical-centre
Title: Pathetic
Rating: 1 out of 5
Visited: February 2023
Currently experiencing an infected wound where I need antibiotics.

Phone engaged from 8:00am and no patch appointments by the time I log in at 8:03am.

There are at least 5 doctors here working until 6:30 so each one could see 25 patients per day.

What is going on with this practice? Always been the same
GP surgery review: dinas-lane-medical-centre
Title: impossible to get an appointment
Rating: 3 out of 5
Visited: January 2023
I have tried now for the last 3 days to make an appointment, the phone line is constantly busy and the online service shows no available requests at 8:01am which is only when the service is supposed to open!!
GP surgery review: hollies-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: January 2024
The practice has been improving over the last 12 months is gradually returning to being an excellent practice, hopefully this trend will continue to improve and return to a excellent 
practice.
GP surgery review: hollies-medical-centre
Title: Extremely good practice
Rating: 5 out of 5
Visited: December 2023
I’m rang for an appointment at 8am this and got an appointment at 10am. If you’re patient you can get an appointment, I’ve never had a problem. Thank you to all the staff who are professional and helpful.
GP surgery review: hollies-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2023
All staff clerical and medical provide excellent service Patients treated with respect and friendliness in all aspects
GP surgery review: hollies-medical-centre
Title: It was easy to make an appointment
Rating: 3 out of 5
Visited: November 2023
I took my son for an appointment, it felt a bit rushed, not much has really happened since the appointment, no communication on what happens next, we both felt a little disappointed. Will have to explore or avenues of support.
GP surgery review: hollies-medical-centre
Title: Helpful and supportive
Rating: 4 out of 5
Visited: October 2023
I had bronchitis and failed to book an emergency appointment by telephone on Monday so  visited the surgery early the next morning and received a same day doctors appointment. After diagnosis my antibiotic prescription was sent digitally to the registered pharmacist and i picked it up an hour later
GP surgery review: hollies-medical-centre
Title: Fantastic practice brilliant doctor
Rating: 5 out of 5
Visited: October 2023
Went to make appointment was seen to by reception got my appointment for same day at 9.35 was called in to see doctor on time doctor let me tell him what was wrong with me took my blood pressure and made appointments with hospital he was very polite all I can say keep up with the fantastic service you provide the community
GP surgery review: hollies-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: October 2023
1 week after having blood tests I was contacted to have a face to face meeting with a Doctor,  was told results, everything ok apart from slightly elevated pancreas figure,  within a few hours I had an appointment for MRI scan in 7 days
GP surgery review: hollies-medical-centre
Title: Great Local Practice
Rating: 5 out of 5
Visited: October 2023
Very busy but always helpful. 
Reception staff under constant pressure but always seem to cope well.
Great GP's
GP surgery review: hollies-medical-centre
Title: Great staff
Rating: 5 out of 5
Visited: July 2023
Always doing their best to accommodate when needing appointment etc. Staff always pleasant x helpful when dealing with you. Also doctors x nurses have time for you when dealing with your medical problem
GP surgery review: hollies-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Seen the doctor today the best GP I’ve seen in a long time very helpful to my needs very pleasant experience all round
GP surgery review: longview-medical-centre
Title: Best GP's
Rating: 5 out of 5
Visited: August 2022
All of the staff from the receptionists, nurses and GP's are amongst the most helpful and polite I have come across.  Doctors who actually listen, who are reassuring and provide treatment options explaining why, making sure you understand, never really an issue getting an appointment, yes phones are busy Monday morning but can always get through later and get an appointment, so rare.  I don't understand why the blueprint for this surgery is not used across the country
GP surgery review: nutgrove-villa-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: September 2023
Girls on reception are always happy to help and friendly. I had an ongoing issue with a referral that reception ended up asking the practice manager to help with. The practice manager spoke with the GP that day for me and sorted it. Can be a bit of a wait sometimes for an appointment but they always speak with the GP if urgent that day for you and the GP always helps anyway he can.
GP surgery review: nutgrove-villa-surgery
Title: admin
Rating: 5 out of 5
Visited: August 2023
admin staff dealt with my query very quickly and not had any problems since joining this surgery. Not had a problem getting an appointment with the GP, always helpful the staff and so pleasant with my family
GP surgery review: nutgrove-villa-surgery
Title: Very helful
Rating: 5 out of 5
Visited: February 2023
The practice always fits me in when needed and ensures my little one is seen at short notice. They have gone out of their way on more than one occasion to help me. The Gp’s there are excellent and always very helpful and friendly. Nothing is too much bother for them. Phones answered quickly and reception staff always very lovely.
GP surgery review: nutgrove-villa-surgery
Title: Not very good
Rating: 2 out of 5
Visited: January 2022
Ring for appointment none available until next week ask for out of hours none available until next week I was told a go could call me on Tuesday 10th @9:45 still heard nothing absolutely rediculous
GP surgery review: park-house-medical-centre
Title: Best surgery in St. Helens
Rating: 5 out of 5
Visited: December 2023
I have to fill a form in January the surgery gave me a print out of my medical history they got one thing wrong I've been with this surgery in its various guises since 1962 not 1986 I love this surgery and my present doctor I'm sorry I'm not able to praise my previous doctors I will not change my surgery as I'm very happy with this surgery
GP surgery review: park-house-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: December 2023
They never answer the phone and their way of booking appointments is rubbish, it doesn't work and needs to change. I'm fed up I need an appointment and I can't contact anyone because they won't answer the bloody phone.
GP surgery review: park-house-medical-centre
Title: Lovely surgery
Rating: 5 out of 5
Visited: December 2023
I couldn't change my surgery as you know my medical history I'm very happy with my present doctor and your staff treat me with dignity I'm sorry I couldn't praise my previous doctors as they treated me with dignity also I'm with the best surgery in St. Helens your surgery is clean  I would feel awkward at another surgery that's why I think you are a great surgery
GP surgery review: park-house-medical-centre
Title: Booking appointment
Rating: 2 out of 5
Visited: November 2023
Called in at 8am in person to make an appointment only for another waiting patient to note a poorly displayed sign that only telephone appointments accepted as from 1/10/23 - she was employed and had told her employer she couldn't be in for 8.30 start.
Rang 8 times whilst stood by reception area - my call couldn't be taken or line busy...I was told by the receptionist to keep ringing and I'd get through (eventually).
The practice has all our addresses, emails, mobile numbers etc so why isn't a change to booking system not advertised prominently: rather than allowing patients to make wasted journeys?
Now made approximately 15 calls - still cannot get through - off to Huyton Walk-in.
GP surgery review: park-house-medical-centre
Title: Questionable Competence
Rating: 3 out of 5
Visited: April 2023
I am a 4th year medical student as a result I understand importance of seeing patience when they need an appointment.

I have just been told the first available appointment to see a GP is 4 weeks time from now. I am waiting to have my heart checked.  Which is utterly disgusting and completely medically inappropriate, any qualified doctor knows this is not right.
Unfortunately if the doctors had done what they should have done correctly the first time I would be further on. This silly patch form nonsense does not help in any way either it just slows everything down and complicates matters.

Then they have the cheek to deny you a phone consultation also, in all honesty what are the GPs being paid for doing? They don't see people, wont talk on the phone and deny you anything you request.  Welcome to the NHS.
GP surgery review: park-house-medical-centre
Title: Awful!
Rating: 1 out of 5
Visited: March 2023
Impossible to try and get an appointment, waiting hours on hold and when you do eventually get to speak to someone they have an awful attitude and just want you off the phone
GP surgery review: park-house-medical-centre
Title: Something Seriously Going Wrong At This Practice
Rating: 1 out of 5
Visited: March 2023
After frequenting this practice over several years I am very worried at the sudden downturn in cleanliness at this place, it feels really grubby which is certainly not what you would expect at a GP practice very worrying
GP surgery review: park-house-medical-centre
Title: Excellent
Rating: 5 out of 5
Visited: November 2022
experience withe the service from this practice. I have also found the reception staff to be courteous, polite and respectful. The medical staff were sways very professional and found time to listen to my concerns. When I was concerned about what I considered to be serious problems I was reassured by telephone which was followed by a consultation.
GP surgery review: park-house-medical-centre
Title: Waste of time
Rating: 1 out of 5
Visited: July 2022
I am in remission with cancer, cant get appointment for tablets that are prescribed to me, cant see a doctor, told to fill a e form in and heard nothing, not even sure there are any doctors working there anymore??
GP surgery review: park-house-medical-centre
Title: Zero chance of seeing a doctor
Rating: 1 out of 5
Visited: March 2022
GP services are abysmal, ringing at 8am is an absolute joke. Nobody answered the phone resulting in over 100 call attempts as I hit redial in just 10 minutes. I wasn’t even able to enter the phone line queuing system. 

Another day will go by without being fit for work due to a lack of health care offered at Park House. 
I once called at 8am as instructed and when they finally answered 40 minutes later, I was told I should have rang at 8 o’clock for an appointment….are the receptionists that delusional?
GP surgery review: prescot-medical-centre
Title: Diabolical overall
Rating: 1 out of 5
Visited: July 2023
I have recently ring for meds but was told that I needed to see a doctor first but they didn't have any appts left for that day but to book online and I would get a call back that day..I got a text telling me to ring reception to book an appt! In desperation I rang 111 who talked me through symptoms and agreed that I would need meds so they arranged with the doctor to ring me back that day which happened (why couldn't that have happened anyway??) I was subsequently asked to go into the surgery to be examined and I ended up with the meds that I initially had asked for but at what cost?? ...My time filling in the online form, the doctor having to read it and 'get rid' of me by bouncing me back to reception, 111's time taken up and costs involved for me to get an appt that I needed. The reception staff over time have become more obstructive and generally unhelpful, but they do seem to have a high turnover of staff which isn't good. This is not the first time I have been told to fill out the online form, promised to get a phone call back the same day and they getting an email back to tell me to ring in to book an appt, ridiculous. The only good thing about my latest fiasco was that the doctor called me in and I am now getting what appears to be a full mot.
GP surgery review: prescot-medical-centre
Title: Super healthcare service
Rating: 5 out of 5
Visited: November 2022
Nothing is too much trouble for the staff. Reception are most helpful and endeavour to assist with all queries whether it be medication or GP consultations or appointments.Doctors feedback is timely and informative. Overall professional feel to the service provision. Having experienced very poor service in the past from another practice it is a pleasure to  be registered with Prescot Medical centre who in my opinion are second to none.
GP surgery review: prescot-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2022
I visited the surgery today for my routine smear test. No woman likes having a smear but they are so important. The female GP I saw was nothing short of amazing, everything from her bedside manner to her knowledge and skill was fantastic. She discussed with me, in view of my age, my peri menopause symptoms, and suggested I might like to think about HRT. This is something I had been thinking about but was reluctant to see my GP about after my friends and work colleagues had shared with me their poor experiences when raising similar issues with their GPs who they said had been dismissive of their problems. I was considering, like they had, making a private appointment with the menopause consultant at the Women's hospital (I’d have had to save up!!). I was absolutely delighted when the GP I saw gave me the information I needed without me even having to ask which enabled me to make an informed decision about my choices. She spent time explaining the pros and cons of HRT using research evidence to support this. I made the decision to start with HRT but thought I’d have had to make a separate appointment to get this treatment. This wasn’t the case at all, she checked my height weight and BP there and then and wrote me a prescription.  I will be reviewed in 3 months time too to ensure the dosage is correct. I came away quietly smug at my wonderful experience in comparison to my friends (they are not registered at this surgery) and obviously had to share this with them. I wanted to take the time to thank my GP for my brilliant experience, putting me at ease, encouraging me to open up about my symptoms, providing me with appropriate treatment options and prescribing the required medication. People are quick to criticise GPS and perhaps not so quick to give praise where it’s due. I feel fortunate to be a patient at your practice, thank you!
GP surgery review: prescot-medical-centre
Title: excellent service
Rating: 5 out of 5
Visited: June 2022
I attended the surgery on 22nd june after a telephone appointment. I was seen right on time, the receptionist was friendly and helpful, and the doctor was fantastic. She really explained everything to me and took the time to examine me. All in all an excellent experience.
GP surgery review: stockbridge-village-hc
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Lovely staff,excellent doctors, all working together to help patients get what they need, thank you for all your support
GP surgery review: stockbridge-village-hc
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2023
I have nothing but respect for this practice, they all work hard, specially at times like this, were it is hard for everyone, they are under staffed and paid and still do everything they can for all their patients
GP surgery review: stockbridge-village-hc
Title: Do they have doctors?
Rating: 1 out of 5
Visited: December 2022
This is the doctors I have been with since a child, however the service over the past 10 years has declined dramatically. You can never get an appointment, told to ring at 8am on the day to get an app and you will have to call on average 20-30 times before you get held in line to get an app. Most of the time by the time you get through no apps will be left. I understand that since Covid they have struggled, however this does not seem to be improving, if anything it is getting worse. Everyone i speak to has only negative things to say about it as a whole. The doctors are normally very friendly and helpful once you get an appointment, however the whole process is a joke. This is a big doctors surgery, you would expect them to have many doctors, however the impression I get is that they have very few doctors. I could see online that they are accepting new patients which I think is a joke considering the appointments run out by 8:15 every morning. The people who answer the phones may have a stressful job due to the lack of appointments available, however the way some of them speak to you on the phone is shocking. I understand that the appointments run out and they cant do anything about that, however I have had numerous experiences when they are very rude to you for no reason or for asking a question. The app which lets you request repeat prescriptions is very useful, however if you order a day early they will reject the request. I am surprised that no reviews are online so I thought only fair to warn any new potential patients.
GP surgery review: tarbock-medical-centre
Title: Caring and compassionate GP practice
Rating: 5 out of 5
Visited: November 2022
Cant fault this surgery at all especially over the last couple of weeks with my son. I have never known a GP with such care and compassion and working myself in the medical background I know that doctors receptionists sometimes get a bad press but every single one of the staff there can’t do enough for you. I am so grateful we as a family are with this GP practice
GP surgery review: abingdon-family-health-care-centre
Title: Shocking phone lines
Rating: 1 out of 5
Visited: August 2023
Tried to call at 8am for an appointment for my partner which was important! 
Called 36 times which call kept being cut off, called the emergency line who then made the appointment after me complaining. Shocking service, said the phone lines were busy but another family member was in the surgery at that exact time and didnt hear a single phone ring! 
Wouldn’t recommend this GP surgery because you will have to wait in A&E for 12/14 hours as you don’t get through for an appointment with the GP!
GP surgery review: anfield-group-practice
Title: Lovely staff
Rating: 5 out of 5
Visited: November 2023
Both myself and my daughter go here and the staff are really lovely and friendly. The doctors are very helpful and nothing is ever too much. I attended recently for my daughters flu vaccine and they were great with her, kept her nice and relaxed and got it done super quick
GP surgery review: anfield-group-practice
Title: great practice
Rating: 5 out of 5
Visited: October 2023
since joining this practice a few years ago the care myself and my wife have received has been outstanding.
the staff are all very friendly and the doctors and nurse we have had appointments with have been very professional.
I would highly recommend this practice.
GP surgery review: anfield-group-practice
Title: excellent
Rating: 5 out of 5
Visited: October 2023
This practice has been great for me and my husband, we joined a few years ago and the care has been second to none, nothing  is ever to much.
They always offer the best advice and the doctors are so very attentive and professional.
my family member are now all patients at this practice and I would recommend to other people.
GP surgery review: anfield-group-practice
Title: brilliant practice
Rating: 5 out of 5
Visited: July 2023
I bring my daughter to this practice and every time I have the staff are really kind and helpful.
whenever I have came they have always know what to say and recommended the best treatments for different ailments.
I feel really satisfied after each appointments as they answer all my question and reassure me.
my daughter is happy visiting the practice as she knows they treat extremely nice.
definitely recommend to others.
GP surgery review: bigham-road-medical-centre
Title: Horrendous
Rating: 1 out of 5
Visited: April 2022
Never experienced such poor care before in my life. It appears there is only 1 GP at this Practice who is never in the building my question is who is looking after the patients??  The appointment system is non existing a phone call is all you can have if your lucky to get through. Apparently the GP does not see patients to face to face but the nurse can. Think it's time me and my family change surgeries.
I would not recommend this GP!!!!!