janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: stoke-aldermoor-med-ctre
Title: great and excellent practice
Rating: 5 out of 5
Visited: June 2022
The experience I have had with Dr Aggarwal has been brilliant I feel comfortable talking to him, always listens to my problems I would highly recommend him to everyone.
GP surgery review: stoke-aldermoor-med-ctre
Title: professional and organized
Rating: 5 out of 5
Visited: April 2022
Highly recommended! The surgery is very well organized and the staff and doctor are very professional.
GP surgery review: stoke-aldermoor-med-ctre
Title: great practice
Rating: 5 out of 5
Visited: February 2022
Had a good experience of visiting the surgery and the staff and doctor was very caring and considerate.
GP surgery review: woodway-medical-centre
Title: Excellent surgery
Rating: 5 out of 5
Visited: February 2023
I never ever leave reviews but felt I need to for this surgery. I can’t speak highly enough for all the staff from reception to the nurse and my registered doctor who showed nothing but the highest level of care consideration and empathy on any visit or call I had in the 7 yrs at this surgery.  I never had a problem booking appointments only a little wait in a call queue in the morning which is expected . Unfortunately I am gutted i have had to leave this surgery due to moving out of the catchment area. Having just had 1 telephone appointment with a new Gp just adds to my sadness at what I have had to leave . Been in excruciating pain last 2 days and Being told…you have kidney pain take stronger painkillers or go to A&E . After that I expect nothing more , still doubled up in pain and I’m now presently looking for a new GP . 10/10 Woodway  Lane . Your head and shoulder above the rest.
GP surgery review: woodway-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: March 2022
I always find the reception staff friendly and helpful. It's usually easy to get an appointment with the GP you want to see. I find the GP's I have seen very caring and helpful.
GP surgery review: abbey-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: September 2023
Called up this morning for an appointment for my little girl, telephone appointment arranged, called back promptly and they even called me back as it was school drop off time. Face to face appointment arranged and my little girl was seen by 10am with an excellent plan arranged. She felt comfortable and cared for by the clinician. Honestly the only thing to say is excellent care! Thank you
GP surgery review: abbey-medical-centre
Title: A doctors surgery run by receptionist
Rating: 2 out of 5
Visited: May 2023
Possibly the hardest doctors in the uk to get an appointment with!.  You have to call each morning and afternoon and hope that an appointment is available, there rarely is. You cannot book a routine appointment. The amount of times I've ended up in Warwick accident and emergency because it's impossible to see a gp (they tell you to call 111 who then send you)  is insane.  I have genuine health concerns that I need to see someone about (chest pains and tiredness), but have given up trying to book something.  Its almost like the entire surgery is run by the receptionists.   If you have a spare 20 minutes then give them a call to be greeted with an insanely long voicemail which does everything it can to stop people trying to book an appointment.
GP surgery review: abbey-medical-centre
Title: Appointment system very poor!
Rating: 1 out of 5
Visited: September 2022
My wife called for an appointment at 8:30am and was promised she would receive a call from a doctor before midday. Waited in all day for the call which came at 4:15pm! No apology! 
This is the second time this year this sort of thing has happened.
GP surgery review: avonside-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Very welcoming practice. The team are very friendly and the doctors kept me informed throughout the consultation.
GP surgery review: avonside-health-centre
Title: Good practice
Rating: 4 out of 5
Visited: October 2023
Attended Avnside surgery for covid and flue jab , good experience ell organised good to to see the practice providing the service to ts patients
GP surgery review: avonside-health-centre
Title: Excellent Practice
Rating: 5 out of 5
Visited: September 2023
Very friendly and helpful staff. Very good care. Long working hrs. Most of the needed service is available. Very clean.
GP surgery review: avonside-health-centre
Title: Positive experience
Rating: 5 out of 5
Visited: September 2023
Rang on the day for a telephone appointment, but was referred for a face to face consultation. The doctor, who I had not met before, was polite and interested and took the time to read previous notes. The comprehensive attention to assess my condition, resulting in new prescribed medication and stopping medication I already take which may contradict my condition. My meeting was followed up with a phone message summarising our meeting and the outcome. This was a first for me at this practice and was valuable, having details of our consultation, prescribed medication and timescale for a follow up appointment.
GP surgery review: avonside-health-centre
Title: Reluctant to make referrals
Rating: 1 out of 5
Visited: September 2023
It’s very difficult to get gps to make referrals and they will only do so after a lot of phone calls and nagging!
GP surgery review: avonside-health-centre
Title: Fantastic doctors
Rating: 5 out of 5
Visited: July 2023
The staff are always attentive and  the caring receptionists always help. The doctors liaten and make you feel safe and comfortable. Would highly recommend this surgery.
GP surgery review: avonside-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Attended for diabetic review. Seen on time. Nurse was extremely thorough and there was no sense of being rushed. Clear advice and follow up appointment booked then and there.
GP surgery review: avonside-health-centre
Title: Unresponsive
Rating: 1 out of 5
Visited: July 2023
Despite government assurances this practice are still very reluctant to offer face to face appointments and it takes a genius to manage to get a referral to an appropriate Consultant. They will dispense medication, send nurses to collect blood samples but will rarely actually see a patient and highly unlikely to offer a home visit for frail, vulnerable and sick patients.  I have encountered tremendous difficulty in communicating with the practice on all levels and they are often hostile and defensive in their responses to reasonable and legitimate requests.
GP surgery review: avonside-health-centre
Title: The worst
Rating: 1 out of 5
Visited: July 2023
I don’t normally write bad reviews but honestly I’ve had enough of this GP. I am a type one diabetic and I am being prescribed dexcom one. Now I need the transmitters to work with the sensors prescribed every 3 months. I am literally begging my GP to prescribe them and she keeps saying they are prescribed by the pharmacy and not her. Which is not true as they have been prescribed to me previously by the same practice. The stress this causes me is getting worse. This GP has no idea what she is doing. Absolutely ridiculous
GP surgery review: avonside-health-centre
Title: Amazing Care
Rating: 5 out of 5
Visited: March 2023
Suffering with an ongoing health issues that was suspected to have underlying reasons, Avonside have not given up on me and have, where appropriate, referred me for specialist advice. Their understanding and dogged determination to find the root cause of my health condition has been so reassuring. I feel that, despite the pressures the NHS are facing, I still matter. Thank you all.
GP surgery review: castle-medical-centre
Title: Prompt, efficient, friendly
Rating: 5 out of 5
Visited: July 2023
Both nurse and doctor friendly and reassuring; appointments made with ease and referral from nurse to doctor made efficiently.
GP surgery review: castle-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
My osteoporosis treatment is unavailable (again) my GP has referred me to a rheumatologist for expert advice on an a replacement drug (e.g. 3 monthly injection) Impressive intelligent thinking. Always doing the best for the patient .
GP surgery review: castle-medical-centre
Title: Exceptional practice
Rating: 5 out of 5
Visited: November 2022
Impressive Doc's efficiency and expertise today and over the past 22 years. Great experience, nothing was too much trouble .....................
GP surgery review: chase-meadow-health-centre
Title: Helpful receptionist
Rating: 5 out of 5
Visited: June 2023
I called late in the day for a GP appointment and was pleased to be told that an out of hours appointment was available. This suits me perfectly as I will not need to take time out of my workday and am able to see the GP on short notice. Many thanks
GP surgery review: chase-meadow-health-centre
Title: There when I needed them
Rating: 5 out of 5
Visited: May 2023
A series of events led me to attend the practice in person, I was seen by reception staff who calmly listened to me and knew I was in a mess and couldn’t do enough for me, it was decided I was to be seen straight away and I received the care I needed. 
I can’t thank them enough in my hour of need
GP surgery review: chase-meadow-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
I found it very easy to book an appointment- a telephone consultation with one of the doctors- and I received a call at the allotted time. The doctor listened to me and answered all my concerns and I was very happy with both the consultation and the course of treatment proposed .
GP surgery review: chase-meadow-health-centre
Title: Excellent practice.
Rating: 5 out of 5
Visited: November 2022
Had a couple of blips over the years but after attending the practice late 2022 could not have had better attention if I had gone private. 5 Stars definitely
GP surgery review: priory-medical-centre
Title: terrible
Rating: 1 out of 5
Visited: December 2023
I had a cough and cold for over a week and then developed an ear ache in my right ear. On contacting the surgery i was told that i had to either use my nhs app or fill in an online consultation form. my nhs app only gave me access to blood forms and vacinations and the online consultation form is not for emergencys. I had to go through the route of 111 to get the GP at the practice to ring me to prescribe antibiotics and a nasal spray. Very unsatisfied with this system.
GP surgery review: priory-medical-centre
Title: Very pleasant practice
Rating: 5 out of 5
Visited: December 2023
I have had occasion to ring in a couple of times recently, and this morning, I went into reception. On each occasion, I have been dealt with efficiently, courteously and with empathy. Great credit to the staff and to the training they have received. I, for one, appreciate all they do.
GP surgery review: priory-medical-centre
Title: Awfull, change to another doctors if you can.
Rating: 1 out of 5
Visited: December 2023
I have left ringing up my doctors for now 3 months due to the reviews of family and friends, my condition has extremely down hill I'm not gunna go into to much detail. This morning I woke up and couldn't take it any more so I rang up and was instructed to use the online consultation so that is what I did. I thought surely going into the detail I did about my symptoms and telling the how much pain I'm in someone would contact me either today or tomorrow. Neither has happened instead in have received a message from priory medical centre saying I will be contacted in 4 days by a doctor when i am working and not aloud to have my phone on me , my only free day is Friday so that's why I ring on a Friday, im sorry but this is a joke. I was with cape surgery all my life and never experienced treatment like this and the worse bit about it is they have took all human contact out of the situation, how the hell is my doctor supposed to his job through a phone. The nhs is going to shambles and I am so disappointed by this as I have used them all my life and they have helped me so much, this review has nothing to do with staff this purely aimed at the people in charge.
GP surgery review: priory-medical-centre
Title: New online only access is impenetrable
Rating: 2 out of 5
Visited: November 2023
I'm not critical of the staff/GPs, I understand demand management is a huge issue for them.  But the only way to get an appointment since 13th November is via an online form. So, accessibility for certain groups is poor.  Last two times I've tried to submit an online request, they've closed the system by 11.30am so you have to wait until following day. I've waited in the phone queue only to be cut off. It's forced me to drive to the surgery in person twice just to get answers to really simple questions like "have you re-issued my prescription as requested by the pharmacist". I've started ignoring all the recorded advice on their phoneline and just finding any route through to speak to an actual person - because they are always helpful when you do. Staff are lovely, GPs are usually very good, but this impenetrable access is forcing me to consider moving to another practice.
GP surgery review: priory-medical-centre
Title: First class practice - exceptionally attentive
Rating: 5 out of 5
Visited: September 2023
We have been with Priory Medical Centre for many years now. The staff are always thorough, considerate and treatment comprehensive. We were dubious as to whether the new online consultation system would work effectively, but it's a huge improvement on the previous system re. phoning on the day, and access to a clinician has been 100% effective to date. Would highly recommend.
GP surgery review: priory-medical-centre
Title: No Problem
Rating: 4 out of 5
Visited: July 2023
I have Never had a problem with this surgery, staff have always been accommodating and friendly.  Treat people how you would like to be treated
GP surgery review: priory-medical-centre
Title: Appointment system unacceptable
Rating: 2 out of 5
Visited: June 2023
In general once you see a doctor or nurse, they are good for basic needs. There have been a few occasions when I have not been happy - once when a GP was very brusque and unsupportive and recently a referral to a NHS service has been cancelled because not enough information provided by GP..

The competency of reception and admin staff is variable.  It really depends on who you get.  Some are friendly and helpful, some are not. 

The main reason for not recommending this practice is because getting access to see a GP is a nightmare.  Below is one experience, which is quite typical:

Called at 8.30 (opening time) then waited for an hour in phone queue to talk to receptionist.  I have had my symptoms for over two weeks - did all the responsible things to treat at home but symptoms not getting better.  

Receptionist very condescending, asking what have I done to relieve my symptoms, then said she was referring me to a pharmacist!! (After waiting on phone for an hour)  I had looked on the NHS website and it had said with my symptoms I should see a GP if they have not got better in a week.  It had been two weeks so I thought my appointment request was reasonable. In the end I had to be quite firm and pressed that I wanted to see a GP.  She said a GP would do a telephone consultation and to expect a call any time between now and 6pm.  I do feel sorry for reception staff as they have to deal with frustrated patients - that does not mean patients frustrations are not valid.  

The practice needs to change it’s appointment system, because at the moment it is a joke and people are suffering unnecessary. Please understand I know how busy the practice is and am a responsible patient.   If I am calling for an appointment it is because I genuinely feel I need to see a GP, and do not need to be made to feel I am nuisance, which is what the present system does.  I wonder how many people avoid making appointments for what might end up being a serious medical condition because of such a system.

I have to take day off work just to make an appointment because I can’t have my phone on me at work - even then an appointment is not guaranteed.  Very stressful process, even more so when you are ill.
GP surgery review: priory-medical-centre
Title: Excellent visit
Rating: 4 out of 5
Visited: February 2023
I attended an appointment I had with the Clinical Pharmacist today, I found her very informative, she explained things well, had a very cheerful manner and put in place what I needed.
GP surgery review: priory-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
I moved to Warwick in 2021 and unfortunately have had to contact a doctor on several occasions, every time my telephone consultations were on time and my problems dealt with sympathetically and quickly and appointments made for me as necessary.  This is the very best service I have ever received from a GP - congratulations to everyone.
GP surgery review: priory-medical-centre
Title: very proactive doctor
Rating: 5 out of 5
Visited: November 2022
Very thorough telephone and Face to Face appointments followed by relevant tests & referral Good people skills . Very pleasant Nurse .
GP surgery review: clarendon-lodge-medical-centre
Title: Wonderful practice
Rating: 5 out of 5
Visited: December 2023
My mother was recently diagnosed with dementia. The staff at the practice and the doctor were incredibly caring and helpful. I cannot thank them enough. They made a stressful time so much easier. Exemplary care
GP surgery review: clarendon-lodge-medical-centre
Title: Disappointed from reception attitude
Rating: 2 out of 5
Visited: August 2023
Results for a child test results have been in for a week, however results have been withheld, we have even been told twice we have been on the list to call, whilst the GP has not been even in that day. We have never had that in previous practices and if we needed to know results we have been contacted by a different GP. We were also reassured that GP has put a note for a routine call whilst the Gp has not been in. It would have been much better to be told that the results will be in and we will be contacted after Tuesday, rather than waiting for a call that would have never happened ( as simply GP was not in).
GP surgery review: clarendon-lodge-medical-centre
Title: That's what I call service
Rating: 5 out of 5
Visited: June 2023
Started ringing to speak to a doctor at 8am. Managed to get through at no.13 and was answered at 8.10. The doctor rang me some 15 minutes later and offered me an immediate appointment. We agreed on 10.30.
What more could I have asked for?
GP surgery review: clarendon-lodge-medical-centre
Title: Wonderful Doctors Practice
Rating: 5 out of 5
Visited: June 2022
After a recent visit with my father I wanted to express my thanks to this fantastic surgery. I feel supported and listened to. Thank you.
GP surgery review: cubbington-rd-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: September 2023
I moved from the West Midlands this year and my experience of this surgery has been second to none, I have had appts quickly staff have been warm and friendly and the GP's that i've seen have explained things clearly and its been an absolute delight given my poor experience at my previous surgery. I would recommend this surgery highly
GP surgery review: sherbourne-medical-centre
Title: Practice Nurse
Rating: 5 out of 5
Visited: September 2022
My partner and I have both been given excellent, professional and patient focussed treatment for our wounds following  ankle  surgery and a fall.

We both felt that we were in experienced hands and were given advice and guidance for our onward care. 

We feel that we couldn’t have been in better hands. In all honesty she was more experienced and knowledgeable in wound dressing than the hospital staff. 

Thank you very much 


an operation and a fall
GP surgery review: sherbourne-medical-centre
Title: Impressed with accessibility
Rating: 5 out of 5
Visited: May 2022
I rang this morning just after 8 when they opened. Message said they were busy but they would ring back. Reception rang back at 8.32 - very polite and efficient.  Advanced Nurse Practitioner rang me at 9.36 and was very professional and caring.  Discussed my condition with reference to my records and issued a prescription.  You couldn't ask for more. Thank you .
GP surgery review: waterside-medical-centre
Title: Felt like I was a nuisance
Rating: 2 out of 5
Visited: April 2022
Had a telephone consultation and was left feeling very upset and made to feel I’d wasted the Drs time will be looking for new GP
GP surgery review: waterside-medical-centre
Title: Brilliant Practice
Rating: 5 out of 5
Visited: February 2022
My experience with Waterside has always been positive, they are always quick to fit you in for an appointment, the doctors are amazing and so are the reception staff.the lovely nurse that takes my blood is always so accommodating when I have to lay down to have my blood taken and takes my mind off it by chatting about day to day life.
I am always recommending this practice to my family and friends.
GP surgery review: croft-medical-centre
Title: Difficult staff
Rating: 2 out of 5
Visited: April 2023
It is extremely difficult to get a pre-bookable appointment here. When you phone and ask to book an appointment in advance they always say there are none available and tell you to ring back a week ahead of when you want to go in. When you do this you’re told again there are no appointments! It is extremely difficult to arrange an appointment to see a doctor here when you are working. They tell you to ring at 8 am but that is not always practical or feasible when you are on your way to work. The receptionists are often abrupt and difficultThey ask too many personal questions, and are often too assertive and there are some who are extremely patronising. The management here need to sort out the availability of appointments so that people who work can make advance appointments without having to keep on ringing week after week in the hope of getting an appointment. It is totally unacceptable, and nothing improves. Also, can the staff please use our names & not be so patronising? Eg. I do not appreciate being addressed as “ my love”, “ Dear” or “Lovely”.
GP surgery review: croft-medical-centre
Title: Fabulous practice
Rating: 5 out of 5
Visited: March 2023
Visited the nurse today. Professional kind and pleasant. I’m really impressed with this surgery lately. Excellent care thank you
GP surgery review: croft-medical-centre
Title: Menopause cafe
Rating: 4 out of 5
Visited: February 2023
Really great informative and informal eve event for women to be educated and heard. Thank you Croft for offering this service and a safe space and for the GPS time.
GP surgery review: croft-medical-centre
Title: Friendly Doctors
Rating: 4 out of 5
Visited: February 2023
I was invited to this Menopause session as they thought it would be beneficial to me.
Upon attending I realised that it is more beneficial to pre menopausal women. Don't get me wrong this is very informative and the doctors presenting did a fantastic job, but I personally felt I was further along in my journey than the other women and this was not really tailored to me.
GP surgery review: croft-medical-centre
Title: Terrible Reception Staff
Rating: 3 out of 5
Visited: February 2023
The receptionists here are very difficult. They ask numerous  personal questions before they will grant an appointment, and do so begrudgingly as a last resort.  They take it upon themselves to diagnose your problem, and often tell you to go to the chemist! Since when have receptionists been allowed to make diagnoses? You are made to feel like a nuisance here, as if you are wasting the doctors time. The reception staff need urgent training. I do not contact a GP surgery unless I need help. I should not have to battle past patronising receptionists in order to see a doctor.