janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: chertsey-health-centre
Title: Good Practice
Rating: 4 out of 5
Visited: June 2023
This is a good practice. Secretaries are really helpful and most of the doctors are wonderful too except for this particular doctor I was referred to yesterday.(and on a previous occasion too)  Went in with a chest pain as I was referred by a private online GP to go and see a doctor to listen to my chest. But this GP did not even listen to my chest or examine me kept saying it is a muscle pain and wanted to get rid off me. Did not want to listen to me. Perhaps because he was running late.  The waiting time to see him was 50 min. This has never happened with any other GP in this practice before. He does not have the qualities of a doctor. Not empathetic or kind.
GP surgery review: chertsey-health-centre
Title: Great services - I just went for the Flu jab but.......
Rating: 5 out of 5
Visited: October 2022
With all the nasty comments on social media about doctor practices, I thought it only fair to share the exemplary service I received today.
I went for a flu jab and got offered the pneumonia jab, blood pressure check, advice on my Type 2 Diabetes, Urine test kit, prescription for Statins, and advice on aching hand joints.
I got an unexpected MOT and feel surprisingly reassured that the NHS I fully support, supports me.
Weldone Chertsey health center.
GP surgery review: chertsey-health-centre
Title: Practice Not Bad
Rating: 1 out of 5
Visited: October 2022
Put a repeat prescription on 04/10/22 and as the practice always sends these to the same pharmacy, Lloyds Pharmacy , Weir Road, Chertsey and now they tell me that it takes them 7 days from when they received the prescription from the Doctor making it probably 10 day to get items, surely the practice should change pharmacy.
GP surgery review: chertsey-health-centre
Title: Really helpful secretaries
Rating: 5 out of 5
Visited: July 2022
I spent a few days trying to find what had happened to a letter to a consultant that was sent from my GP at the practice to the hospital several months ago. To do this, I had to speak to two different secretaries at the practice on two different days. Despite the great volume of calls that they were clearly dealing with, both were very understanding and constructive thereby putting me at ease. It makes a big difference to patients, this one anyway, to speak to someone both helpful, knowledgeable and even cheerful when trying to pursue such important matters.
GP surgery review: chertsey-health-centre
Title: Frustrating Times
Rating: 4 out of 5
Visited: July 2022
I have been a Patient for over 30 years, and seen a lot of changes over the years, always been impressed by the helpfulness of the GP's have seen. Being able to see or speak to the same GP is essential to some people - especially my son & daughter who are autistic and do not communicate well with people they are not familiar with.
I know things have been difficult and I welcomed the new triage service, and online forms, it made my life easier as I hate using the telephone, so for me being able to contact the GP with my problems was brilliant. 
But now I find I am unable to to book a Blood test, or request any appointment, no matter what time of day. I have to get my BP readings to the diabetic nurse and I can't seem to do this. I thought my life would be simpler, but alas no.  It seems to be a struggle and don't see the point anymore of trying to look after myself if the system is not working as well as it was.
GP surgery review: chertsey-health-centre
Title: Hard to get appointment
Rating: 3 out of 5
Visited: May 2022
I go to the doctor maybe once a year, but needed to go recently and was told that the next PHONE appointment I could get was over 2 weeks away!
I put off making doctors appointments because it is so difficult to get seen these days. Quicker just to go to A&E
GP surgery review: chertsey-health-centre
Title: Great Service
Rating: 5 out of 5
Visited: March 2022
In the last 3 months I have been in and out of hospital as an inpatient 
The GP’s at this surgery have been brilliant 
Helped me a lot and always rang to make sure I was ok

Thank you to all GP’s and the practise team.
GP surgery review: crouch-oak-family-practice
Title: Technology or what?
Rating: 3 out of 5
Visited: January 2024
I have just had a COPD review which was extremely good and I am grateful for the care and the planned follow up. The anodyne nature of this review process forbids any mention of the personnel involved. Sadly although I always think the practitioners at the Crouch Oak are very professional I still consider the administration of the practice to be abominable and would never recommend it. Is that technology or the people? I think it’s the management.
GP surgery review: crouch-oak-family-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: December 2023
Having fortunately not havibg visited my Doctors for many years, I was apprehensive about the service I would receive based on media stories of poor service in the NHS generally. I was pleasantly surprised how good the service was, from first contact with reception through clinician tests to Doctor appointment and subsequent follow ups to check my health had improved after illness. Each interaction was a pleasure, timely and friendly.  A very good experience all round
GP surgery review: crouch-oak-family-practice
Title: Very helpful and quick
Rating: 5 out of 5
Visited: December 2023
Filled in online form requesting appointment at 8am. Doctor called and asked me to visit surgery at 9.30 - Doctor was excellent, thorough and very helpful with a lovely 'bedside manner'
GP surgery review: crouch-oak-family-practice
Title: Excellent support provided
Rating: 5 out of 5
Visited: December 2023
Diabetic review was thorough, informative and so supportive whilst being tailored to me as an individual patient. All my questions were responded to with clinical insight and empathy. Helpful suggestions were made and ongoing monitoring offered.
This excellent level of commitment to me left me feeling fully empowered, an equal partner and valued. Certainly, went the extra mile!
GP surgery review: crouch-oak-family-practice
Title: Great Care
Rating: 5 out of 5
Visited: December 2023
I called in the morning, and received an on line form to complete. Within a couple of hours the Doctor rang me offering me an afternoon appointment!! 
The care I received was excellent. I was thoroughly examined and felt listened to!! 
The reception staff were friendly all in all a great visit.
GP surgery review: crouch-oak-family-practice
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: July 2023
I have been trying to get an appointment for 6 months. Due to work commitments I can not always be at my computer/phone at 7.45am to get an online request submitted.  When I do the online requests always say that nothing is available and that I should phone the reception. The NHS app also says that online requests are not available at this time and that I need to phone the surgery. After being on hold for up to an hour a receptionist tells me that they only accept online appointment requests. I have a serious health concern and feel like I can get no support.
GP surgery review: crouch-oak-family-practice
Title: I’m severe pain and for pain prescription for one month
Rating: 2 out of 5
Visited: May 2023
As there is no other way to contact (having called several times) I am left no choice to leave this here sadly. One month ago my pain consultant for my chronic illness sent a letter for a medication the GP was to prescribe, as I’ve been in severe pain and not sleeping and barely able to move at times as a result and very distressed. I have now called the surgery 4 times to chase this and the consultant has written again, to no avail. I was assured the GP would call me 6 days ago and still no call. I find it extremely disappointing that severe pain is not taken more seriously and that I am now waiting a month for a GP to help me on this matter.
GP surgery review: crouch-oak-family-practice
Title: Great visit!
Rating: 5 out of 5
Visited: April 2023
I received an email inviting me for a health check. Clicked the link and plenty on appointments available including the next day. The receptionist was friendly and booked me in. The nurse who performed the health check was amazing. She was extremely thorough and super friendly, putting me at ease throughout. Extremely efficient and clearly explained what happens next. Very happy with my appointment process. Thank you
GP surgery review: crouch-oak-family-practice
Title: worst service i have encountered in 16 years
Rating: 2 out of 5
Visited: March 2023
i find this practice to be impossible for me to book an appointment with due to time constraints imposed by my job. the phone line always seems to have a queue that will always be over the 30 minutes i have available on my lunch break and the 10 minutes i have on my shorter breaks, the online option is always disabled whenever i have a chance to check and because the opening hours line up perfectly with my work shifts i cannot attend in person to make an appointment without using a day of holiday. i understand the online side of this is a NHS problem as a whole but its honestly kinda ridiculous given i have been trying to contact them since moving to the area
GP surgery review: crouch-oak-family-practice
Title: Poor service
Rating: 3 out of 5
Visited: March 2023
I spoke to a receptionist and was told to make an appointment on line. On 3 occasions the response on line was that the system was full and should try again the next day. Original contact was on Thursday. Last contact Monday - thats 5 days without receiving any advice or appointment. I contacted the practice again and they suggested I try again tomorrow before 8.00 am. 
 On another note I had a 2 month repeat prescription declined because they said I had enough medication for another month. Actually they had doubled my dose so I ran out after a month. I phoned lunch time today but was unable to sort it out because there was no one covering lunch who could help. I was told to phone in the afternoon to speak to someone. Hopefully there will be someone available.
My experience with the administration of this practice has been poor.  My son is a GP so I know what level of service to expect.
GP surgery review: new-ottershaw-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: April 2023
The nurse took the time to examine me properly and was very warm and pleasant. The receptionists are friendly and helpful, I love this surgery.
GP surgery review: new-ottershaw-surgery
Title: What an amazing exceptional Service Fantastic Practice
Rating: 5 out of 5
Visited: March 2023
The Ottershaw Practice is amazing right from the wonderful receptionists through to the GP, The telephones are answered in a cherry manner and their empathetic, profession and friendly attitude is amazing. The follow up call from booking is quick and again the friendly professional GPs are amazing, I had to be referred to a clinic the GP phoned the clinic and I was seen later that day with even a text message with a you tube video showing me where the unit was ! Further treatment was required  and again the surgery phoned me to make follow up appointments which were very quickly followed by a call from the Dr who made the appoint for me over the phone. A previous experience I had last year was just as good with a telephone consultation with a GP with in the hour and meds at the chemist with in a further hour, you are amazing people  demonstrating, dignity, respect, professionalism, fantastic listening skills, and patience. You are all such a credit to the NHS and indeed make the surgery the great practice it is, in offering such a great service to the community... thank you so much.... you are all stars !
GP surgery review: new-ottershaw-surgery
Title: Best Practice Personified
Rating: 5 out of 5
Visited: March 2023
Reported to the doctor with a worrying lesion on my arm.
Was referred to Ashford & St Peter's Hospitals.
Attended Clinic for photographs to be taken - within a week.
Saw Consultant Dermatologist at Ashford Hospital - a week later.
Had lesion removed (along with a second suspect growth on my back) - the next day.
Full documentation supplied.
Could not have wished for better treatment.
GP surgery review: new-ottershaw-surgery
Title: follow up
Rating: 2 out of 5
Visited: February 2023
after visiting my gp I was asked to firstly get a blood test for an ailment then a wee sample and blood pressure check which all were fine. 
Bit of a rigmarole. I wasn’t contacted by the surgery and when I asked about results I was told I could make another lengthy appointment with another gp and discuss my plantar fasciitis with them, Sorry what am I doing all that for when I just had sore feet I still have sore feet and I’m still waiting to see another gp,
GP surgery review: new-ottershaw-surgery
Title: Good service
Rating: 5 out of 5
Visited: October 2022
Only had a flu jab but the system ran like clockwork, in and out in quick time. Liked the addition of a “director of operations “ organising the the queue.
GP surgery review: new-ottershaw-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
My elderly father uses your practice, and as I have authority to deal with his medical issues I now and again contact you on his behalf.
I am so impressed with the speed that you reply to my online requests. Even though recently I stated the concern was not urgent I received a reply that a Dr would phone my dad that morning. Within 45 minutes he received the call and an item was added to his repeat prescription. I use a different surgery and the last time I requested a non urgent telephone appointment I had to wait 3 weeks. It is almost impossible to see a Doctor where I live. My husband was given an appointment at the Woking Community Hospital for a blood test as our surgery was not doing them. I hope the Ottershaw residents appreciate how lucky they are.
Thank you for making everything so much easier for me to assist my dad.
GP surgery review: brockwood-medical-practice
Title: Refreshing GP Surgery Services
Rating: 5 out of 5
Visited: June 2023
As a newly registered person at this surgery I just wanted to acknowledge the refreshingly excellent service I have received in the first couple of weeks. It actually feels that the partners and staff are really trying to run an efficient organisation, responsive and considerate toward those who rely on them. This shouldn’t be remarkable but it certainly is to me in these “modern times”.  The whole team should be congratulated and held up as an example to others. 
Thank you all and well done!
GP surgery review: dorking-medical-practice
Title: Can the surgery actually be bothered
Rating: 0 out of 5
Visited: January 2024
Requested an appointment as have been quite ill for 5 days now. ( Unable to work ) explained my symptoms online. Got a text back!  Apparently I "may have a respiratory tract infection" which in its self suggests I may not either. All I know is I'm ill and have been for the last five days! Does this surgery no longer provide proper diagnosis? Are they even able to? I'm disappointed and in bed!
GP surgery review: dorking-medical-practice
Title: Incompetence
Rating: 1 out of 5
Visited: October 2023
I was with this practice for 4 years but what occurred this month was the final push to leave them for good.

I am a single Mom, holding down a very successful career whilst parenting a beautiful 8 year old. 

The irony is that what occurred took place in the same month as Mental Awareness Day! I am on antidepressants. When going to reorder my prescription I was told I needed it to be checked by a clinician. Cue a week whereby I spent over 5 hours on the phone on hold waiting to speak to a person. I was eventually successful due to a meeting free morning on the Friday. I informed the practice that I was already without my meds. I was assured a prescription would be waiting for me at my nominated pharmacy later that day. Nothing. 

On Saturday, the day of my sons birthday party I was told by the pharmacy to phone 111. After being on hold for 45 minutes I had to hang up. 

I continued to play telephone tennis again the following week. Assurance that the prescription had been sent, confirmation from the pharmacy that it had not. Thank goodness for the pharmacy who at this point offered an emergency supply. 

On the Friday, a week after I had been assured the prescription would be waiting for me and the pharmacist again confirmed it had not been received, I booked with an online GP, paid £80 and got my meds that way. When I went to collect that prescription the other had finally miraculously arrived ten days after I had needed them. 

Simply not good enough and certainly not a practice I would trust my health or that of my son's with again. 

I took both prescriptions giving me 2 months to register at another surgery before I need my next prescription.

The pharmacy confirmed that I was one of many who had similar experiences with the same practice. Not good enough!!
GP surgery review: dorking-medical-practice
Title: Great response
Rating: 5 out of 5
Visited: June 2023
I used the form first thing on Friday and had a call very quickly that morning to book an appointment. I think the system works really well, so much easier than calling. The Dr rang when expected, and I now have an appointment booked at hospital, start to finish it will be less than two weeks.
GP surgery review: dorking-medical-practice
Title: Needs More Practice
Rating: 2 out of 5
Visited: June 2023
I have been a patient at this practice for over 4 decades. I currently use the service once or twice a year, and when an online booking system was introduced a few years ago felt that it was a step forward to be freed of the constriction of only being able to contact the surgery during opening hours. For example, I was able to leave a message at a time that suited me, and the surgery could action a reply when it suited them. I am surprised and disappointed to find today that the online booking form is now only available for 2.5 hours a day, from 7.30am! Are the computers on a 'work to rule' in support of striking staff (with whom I deeply sympathise)? Or is this a case of one step forward, then 2 steps back?
GP surgery review: dorking-medical-practice
Title: Exceptional service
Rating: 5 out of 5
Visited: May 2023
The Doctor was so caring and thoughtful.  I can't thank her enough for reacting so quickly and helping me feel much better.
GP surgery review: dorking-medical-practice
Title: Forgotten about and left in limbo
Rating: 2 out of 5
Visited: May 2023
When I was being treated by a specific professional, I was monitored and treated appropriately. Now I have been  waiting for biopsy results, to rule out cancer, for a month. I have also been left in limbo with an untreated uti. Despite being initially referred to fast track. I have had no contact with health professional, for weeks. People should not be able to slip through the net. I have contacted online, but gp did nothing.
GP surgery review: dorking-medical-practice
Title: Such a wonderful practice
Rating: 5 out of 5
Visited: February 2023
I cannot praise the doctors, nurses, pharmacists and lovely receptionists at this fantastic practice highly enough.  My medical concerns have always been dealt with kindly, efficiently and most thoroughly.  I have always been properly listened to.
GP surgery review: dorking-medical-practice
Title: So different from how it used to be
Rating: 2 out of 5
Visited: January 2023
This used to be a model practice with some great doctors, one of whom I've seen for years now: it's always a locum, and always a different one, who often questions what you were told on the previous visit. What is really concerning is how difficult it is to make an appointment, even a telephone one, even saying you're happy to wait a week or two. My experience is that if you phone it won't be answered. Two weeks ago I did this for 20+ minutes each time, was told I was number four in the queue. Eventually I walked to the surgery, hanging up four minutes before I arrived. No phones were ringing or being answered. Now you can't even get a non-urgent appt by asking at the desk; instead you are referred to the online service which today says demand is too high and therefore it is not available. It is as if it is being made as difficult as possible to book an appointment. Covid is not an excuse for this.
GP surgery review: dorking-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
Exceptional service from Hillside Surgery - there were quite a number of patients attending and the receptionist met everyone with the same welcome and good nature.  It was a pleasure to attend.
GP surgery review: dorking-medical-practice
Title: Excellent and efficient practice
Rating: 5 out of 5
Visited: December 2022
I had worrying symptoms but received prompt examination and a follow up Xray on the same day. The GP contacted me with results on the same day of the procedure. This provided tremendous reassurance. Very impressive.
GP surgery review: medwyn-surgery
Title: Again, so helpful
Rating: 5 out of 5
Visited: August 2023
Medwyn surgery have again been so helpful in sorting out a speedy prescription. I have used them for several years and have always found them responsive when I have needed an appointment or have a specific prescription request. They respond to quickly to messages, and I am grateful for the service.  Thank you.
GP surgery review: medwyn-surgery
Title: Superb Service
Rating: 5 out of 5
Visited: June 2023
I have never had a bad experience at this surgery  everyone is so helpful and service is fast and effective. The doctors always give you time to talk and they truly listen. I would highly recommend to anyone
GP surgery review: medwyn-surgery
Title: Amazing Practice
Rating: 5 out of 5
Visited: June 2023
I have always had an extremely excellent service from this surgery, in my work I hear a lot of complaints about other surgeries , but I simply cannot fault Medwyn in any of their services, all are excellent,
GP surgery review: medwyn-surgery
Title: Very helpful and efficient
Rating: 5 out of 5
Visited: June 2023
Taking this opportunity to mention that although reception y'day advised that a message regarding follow-up appointment had been twice sent to me,
 neither have arrived to my phone.  Kindly investigate and send message
GP surgery review: medwyn-surgery
Title: Good service
Rating: 4 out of 5
Visited: June 2023
Reasonable timing, friendly helpful easy walking distance. Clear booking in procedure good information in waiting room.
GP surgery review: medwyn-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: June 2023
Had a blood test today . Efficient as always . Never felt a thing and not a mark left . I never have any problem at Medwyn
GP surgery review: medwyn-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Got a fast appointment and my appointment time was nearly spot on time and I managed to make my appointment on line without much trouble
GP surgery review: medwyn-surgery
Title: Kind, personal and prompt
Rating: 5 out of 5
Visited: June 2023
My appointment was over the phone with my regular doctor. She called exactly on time and helped me be dry quickly with my issue. I am, as always, very happy with my GP
GP surgery review: medwyn-surgery
Title: Best practice I’ve been at!
Rating: 5 out of 5
Visited: June 2023
Always give me an appointment. Even for my daughter who wasn’t registered there they accommodated us! So friendly and accommodating!
GP surgery review: medwyn-surgery
Title: Good chat by phone
Rating: 3 out of 5
Visited: June 2023
Sorting out one of my prescription items I.e. eye drops which was cleared up talking to the doctor. It was done very well and felt that my eye drops were being forwarded to my pharmacist which was confirmed the next day wh9en the item was being dealt with