janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: jubilee-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
My elderly parents recently moved to the practice and I have full authorisation to deal with their health issues. I liaise with the staff and health professionals and have found the staff  to be professional and caring and have gone out of their way to ensure issues are dealt with and I have been hugely impressed. As a health care professional myself I know how hard everyone needs to work to give a high standard of patient care. 
In my opinion the surgery goes out if their way to uphold the Christian values they uphold on their website / mission statement. 
I do understand the constraints trying to speak with someone at the surgery - the queue and the callback system can be a little onerous but I have not had an issue with it, however , I know how the system works and there has to be something in place. It would not detract from my high opinion of the surgery in any way . Thank you
GP surgery review: jubilee-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: November 2022
Waited an hour on hold only to be told that she can’t make me an appointment for a health care professional to call me back I have to do it on line I don’t have internet at the moment so what am I supposed to do? I guess that’s my problem!!!
GP surgery review: jubilee-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
Since moving to this practice last year, I can only praise all the staff and service here highly have only experienced fantastic and professional service . well done keep up the good work.
GP surgery review: jubilee-medical-centre
Title: Totally dysfunctional "appointment system"
Rating: 2 out of 5
Visited: May 2022
Everyone must ring starting 0800 hrs as the receptionist told me that is the fairest way. This means 20 plus patients trying to get through at once so you are in a queue and then have an option to select 5 on your phone for a call back. They lack honesty and integrity because I was 19th at 0805 then 22nd at 0940 and was still waiting at1330 so I was lied to and would never get that call back.
Rang again 1330 held on this time for 1.5 hours until I spoke to the receptionist.
Tell me what was wrong with the online booking system or calling in and asking for an appointment.
This "service" is not fit for purpose. 
Here is an extract from a statement on one of their information pages. 
We are a medical centre based in Croxteth, Liverpool. We are a forward looking and innovative practice which aims to give our patients the highest standard of service. The standard of service I see now is terrible and unacceptable. 
Why do the G.P.s work 2 or 3 days a week? If they worked 5 I'm sure we could all have a satisfactory service which we have and are paying a fortune for. 
Is the team too obsessed by their hobbies and have home life balance too far weighted to home life?
GP surgery review: jubilee-medical-centre
Title: Absolutely poor service
Rating: 1 out of 5
Visited: March 2022
I sent an econsultation on 15/02/22, received a text Wednesday 16/02/22 to say that it would be reviewed and I would be contacted by end of the next working day (17/02/22). I did not receive any form of communication after this date. I called myself Monday 28/02/22 to be placed on hold (obviously my econsult had been forgotten about) and then told someone would call me back. I received a call back on Monday to be told I needed a phone call with the gp and someone would call me the following morning (01/03/22). A gp called me on Tuesday morning and I was told that she had booked me an appointment for 8.45am this morning (04/03/22) I attended the surgery this morning to be told that I was not booked in until 07/03/22. I specifically asked to be booked in today as it is my only day off work! Snotty receptionist would have happily let me walk out without being seen but somebody else pointed out that the doctor had actually documented that she was booking me in for today 04/03/22. I was then offered another appt for a different time. In total I have had to wait 17 days from sending my econsult to actually being seen without as much as an apology for the obvious mistakes on the surgery’s part! I work in a gp surgery myself and am well aware of the current situation and stresses on our services but I have had an absolutely appalling service from this gp surgery since I registered. The only decent thing about this surgery is the call back option but if you’re ever in an emergency I would highly recommend you avoid!!
GP surgery review: jubilee-medical-centre
Title: It's a terrible GP. Please avoid.
Rating: 1 out of 5
Visited: February 2022
It's extremely difficult to get an appointment and see a doctor in this practice. Although they advertise I have the option to book an appointment online though Patient Access, they have actually blocked me from doing that on the app.  I was told to try to call them in the early morning to book an appointment. I tried many weeks and finally got in front of the queue and was answered. The receptionlist then told me to wait for a telephone consultation from the doctor. I have tried econsultation, which keeps telling me that econsultation doesn't suit me in this case and that I should seek medical advice in person immediately. It's obvious that this practice has set up layers and layers of admin hoops to lock you in. So after more than six months, I still haven't got any medical advice. It's just honestly impossible to get the medical advice that you need in this practice.
GP surgery review: kirkdale-medical-centre
Title: unhelpful  staff
Rating: 2 out of 5
Visited: March 2023
Yet again phone surgery and speak to the most dogmatic and unhelpful receptionist it has been my displeasure to come across. I thought reception staff were meant to help people,  not talk down to them, I will soon be looking for another doctors practise to join. I cannot fault the medical staff , but recepion staff need replacing.
GP surgery review: langbank-medical-centre
Title: Excellent  service provided today
Rating: 5 out of 5
Visited: October 2023
After trying to get an appointment for some weeks I finally got one 
Due to the personal nature of the visit I will just summarise 
The GP receptionist was very good and helpful 
Then the GP was outstanding in his professionalism 
Spent time listened , assessed , examined ,gave good advise 
Finally made the relevant referrals 
Very polite kind and took his time never rushed the client 

Thank you as you have restored my faith in this practice after having been in this practice for over 40 years and yes it’s had bad press the last few years but yesterday 04.10.2023 the appointment was spot on 

Hope this lasts
GP surgery review: langbank-medical-centre
Title: Outstanding practice
Rating: 5 out of 5
Visited: September 2023
Always polite and efficient to patient care, I had a small procedure today and was made to feel totally relaxed and at ease, during my time under this surgery there has never been any problem with care through to major surgery to minor and follow up care, is dealt with professionally, the practice itself is spotless and well maintained, 10/10 from me Thankyou to all the staff at Langbank medical centre
GP surgery review: langbank-medical-centre
Title: Efficent and freindly
Rating: 5 out of 5
Visited: July 2023
I have had to have 2 minor surgeries done and each time was put at my ease and explained what they was going to do.Doctor and nurse were very good.
GP surgery review: langbank-medical-centre
Title: Great doctors
Rating: 5 out of 5
Visited: May 2023
Had injections on my shoulder today and as usual staff and doctor were lovely, always treated with respect and staff are always helpful
GP surgery review: langbank-medical-centre
Title: Fantastic experience
Rating: 5 out of 5
Visited: May 2023
I cannot fault this practice. Everyone from Reception to Dr’s are very kind and caring.  It is so nice to be listened to and any health issues dealt with efficiently. Thank you.
GP surgery review: langbank-medical-centre
Title: Awful Experience - Changing Practices.
Rating: 1 out of 5
Visited: February 2023
Contacted the practice after information and maybe a diagnose. The attendant had no human skills or telephone manners. In times where you cannot see a doctor, a telephone consultation should be, at least, bearable. To GPs over in Langbank, please talk to the staff and explain to them how hard is for a patient to discuss their symptoms to a stranger over the phone. Throwing unhelpful information, ask unrelated questions and talking over the patient, who is not feeling ok, doesn't help. To the attendant, you've left me feeling anxious, worried and hopeless. Your attitude have a great impact on others. You should be more considerate to patients seeking help.
GP surgery review: langbank-medical-centre
Title: Kind and caring
Rating: 5 out of 5
Visited: January 2023
Recently been for my smear test, heather the nurse was very kind and considerate making sure everything was fully explained and putting me at ease - thank you.
GP surgery review: langbank-medical-centre
Title: Lovely staff
Rating: 4 out of 5
Visited: January 2023
You got my smear on Thursday and the two girls really made me feel in a safe place and at ease, they were very understanding about my previous traumas
GP surgery review: langbank-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
Always treated lovely at this practice from the reception staff right through to the doctor, today I had a steroid injection and the whole experience I was treated lovely
GP surgery review: langbank-medical-centre
Title: Brilliant practice
Rating: 5 out of 5
Visited: November 2022
All around brilliant service from all the staff, Doctors and Nurses. Have been today for the minor surgery clinic and was very impressed with the experience start to finish. Many thanks.
GP surgery review: moss-way
Title: Terrible establishment
Rating: 1 out of 5
Visited: October 2022
I have never have across a surgery that is so not bother about their patients wether it’s an adult or a baby. Extremely rude doctor, does not listen to a word you say and wants you out in 5 seconds. Worst appointment system and can never get through.
GP surgery review: moss-way
Title: Great Practice
Rating: 5 out of 5
Visited: March 2022
The GP, Nurse and entire team over the years at this Practice have been nothing but fantastic.  You really don't get GP services like this anymore.  They are kind, caring and very easily accessible.  They have cared for me whilst pregnant with my two children, and then cared for the children over the years.  Due to circumstances I have had to leave the Practice and I doubt I will ever find a GP Practice like this in the area I live.  This GP and Practice is a credit to the area and I want to thank you all for the care you have given me and my children over the years
GP surgery review: stanley-medical-centre
Title: Close the place down
Rating: 1 out of 5
Visited: June 2023
Cant get through by phone.
1 hour wait after my appointment time.
Same every time i come here.
This is the experience patients have to go through in this practice.
Im leaving this practice.
GP surgery review: stanley-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: April 2023
Rang up because I have a chest infection. I was told there are no bookable appointments for a few weeks so would have to ring back in the morning. I have been trying to get through since 0830 and it’s as if they have the phone off the hook. 
Left with no choice but to contact 111 before this chest infection gets any worse. 

My partner suffers from a rare kidney illness and he has so much trouble getting an appointment with them he has actually ended up in hospital a few times before they would even see him. 

The place is a disgrace to the NHS.
GP surgery review: stanley-medical-centre
Title: Would not recommend
Rating: 1 out of 5
Visited: February 2022
I find the reception staff very unhelpful and sometimes rude. You can NEVER get an appointment and the reception staff are not interested in helping you and just tell you to ring back another day, they don’t even ask why your ringing. I would not recommend this surgery, it is by far the worst I have been too.
GP surgery review: stanley-medical-centre
Title: Accident waiting to happen
Rating: 1 out of 5
Visited: January 2022
Absolute joke to call this place a Drs thought a dr was there to see sick people this place makes you sick , there are no drs resident there no nurses and no polite person to deal with you should you ever get through on the phone or now to be told to call down to surgery at 8 am so you will get a triage call as there are only so many
GP surgery review: the-grey-road-surgery
Title: Awful
Rating: 1 out of 5
Visited: December 2023
I have stage 3 kidney disease,  can't get an appointment with anyone til 2024. I've been in absolute agony for weeks but they don't care. Receptionists couldn't care less. Wish I'd never moved   I'd still be with old surgery.
GP surgery review: the-grey-road-surgery
Title: Imagine getting an appointment at this doctors
Rating: 1 out of 5
Visited: November 2023
You get told e consult will be open from 7am it never is. You then ring from 8am for 3 hours an 200 calls later for line busy to then get told their are no appointments an Try again tomorrow when you have already been trying for 3 days to get told to go the walk in then. Absolutely appalling doctors.
GP surgery review: the-grey-road-surgery
Title: disapointed
Rating: 1 out of 5
Visited: October 2023
i have not been able to get on to the online or by phone my doctor does not pass anything over if another referral  needs doing
GP surgery review: the-grey-road-surgery
Title: Good practice with careing staff
Rating: 5 out of 5
Visited: January 2023
I would highly recommend this practice. The doctors and nurses are careing and very efficient. The reception staff are polite and helpful.  My disabled son has had a few appointments in the past year both via telephone and face to face and the staff have all been very kind to him.
GP surgery review: the-grey-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Well organised, caring and polite staff. We couldn't wish better surgery. The nurse called me with my last blood test results today which was done less than a week and she compared to last test too. She explained very well and i got a lots of helpful advice as well. I felt she is caring so much about the patients. Special thank you to her.
GP surgery review: the-grey-road-surgery
Title: Excellent surgery
Rating: 5 out of 5
Visited: January 2023
Polite and caring staff. Fast blood test appointment and results. They keep their eyes on their patients if they have any concerns they do repeated blood tests. They have always time to answer to your questions or to give helpful advice.
GP surgery review: the-grey-road-surgery
Title: Practice went above and beyond to sort my issue
Rating: 4 out of 5
Visited: November 2022
I was missing items from a prescription when I collected it from the chemist. As well as processing a new prescription for the missing items in a timely manner, the practice team called the chemist chasing down the missing items on my behalf... something I didn't ask them to do but appreciated. The practice member (I can't say her name, or the review won't be posted) was so friendly and helpful, I felt like nothing was too much trouble
GP surgery review: the-grey-road-surgery
Title: Unfortunately common receptionist issue
Rating: 1 out of 5
Visited: August 2022
I understand that you have trained receptionist to ask briefly about issues but  today's in counter implied I could not speak to doctor without telling her reason of my making appointment, 

This could be improved with scripted like : (if possible could I ask for brief description on why your making call to ensure you get the best care today thank you) less confrontational from the start this way

She told me with annoyance tone that she just gave away last appointment as if I could wait till tomorrow for appointment. I replied if I can make appointment now for tomorrow I'm happy to do so, she quickly shot me down saying she won't do that as against there policy's, I mentioned that your policy doesn't effect my 7 month year old son health..

And I was told numerous times I'm being rude in making that connection no raised voice from me or swearing so simply not wanting to wait to make appointment next day is rude in there eyes 

I have this audio recorded if anyone would like to here this

But does seems like it a on going issue that see no end in site due to reviews on here or on google
GP surgery review: walton-medical-centre
Title: Quick and efficient
Rating: 5 out of 5
Visited: November 2022
Came to get appointment, reviewed and referred next day. All staff friendly and doctor listened to worries and gave reassurance and guidance.
GP surgery review: walton-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
I have always found this practice to be outstanding from the Reception team to the G.P.s 
I have multiple health issues and I feel well cared for here. I would recommend this surgery to my friends and family
GP surgery review: westminster-medical-centre
Title: Poor practice
Rating: 3 out of 5
Visited: January 2024
Been trying for 4 days to make an appointment, got threw once and was told that I need to call back the next morning and was reminded by a receptionist that there is a doctors strike one would think that she could have put me on the list for the next day.Sadly this is happening to often adding extra stress to any individual who health needs need to be met. I for one have not got the time or the money to be kept on hold for long periods of time and when you have been on hold for over half an hour and got to number 5 on the list to be hung up on is at the least infuriating. The whole practice needs restructuring if it to meet the health needs of its clients.
GP surgery review: westminster-medical-centre
Title: Phone put down on me after 20min wait
Rating: 2 out of 5
Visited: October 2023
I have been trying to contact the surgery after the chemist asked me to as my repeat prescription that is set to regular renewal on the app, this is again not been  sent through by the surgery and after waiting over 20 mins on the phone somebody picked up the phone and immediately hung up so I haven't received my prescription and not phoning them again
GP surgery review: westminster-medical-centre
Title: Don't answer the phone
Rating: 2 out of 5
Visited: April 2023
Not the staff's fault... but you ring 101 times and they cut you off. They tell you to do the form online and no one bothers for 48 hours. My employer who needed my sick note urgently added more stress for me which caused a severe panic attack.

Doctor did give the note but you should be able to speak to a doctor when needed.
GP surgery review: westminster-medical-centre
Title: Bad staff can never make an appointment
Rating: 1 out of 5
Visited: March 2023
I agree with the others that have left reviews, terrible staff and Iam going to make an official investigation into this practice, they never answer the phone or make appointments available online I can’t believe this has been allowed to be going on for so long, you can never ever see a doctor so what’s the point of this practice?
GP surgery review: westminster-medical-centre
Title: Unable to get through
Rating: 1 out of 5
Visited: January 2023
I keep getting messages to book a flu and asthma check with their phone number in it, I work full time so can’t spend over an hour on the phone trying to get through and usually do an e consult to avoid this as it is quick and easy. I have been trying to do an e consult for the last week an every time I go onto the website to do it it comes up with ‘your practice is no longer taking e consultations please try again in the morning’ 
If you ever get an appointment the treatment I’ve had has been fine. They need to come up with a new system or keep the e consults on for longer to accommodate people who work and don’t want to spend all their time on the phone waiting to get through.
GP surgery review: westminster-medical-centre
Title: Concerned
Rating: 1 out of 5
Visited: December 2022
called in last month with chest and back pains also struggling to breath asked if it was possible to see a DR as i was getting scared and distressed was told at 15:20 in the afternoon no Dr's where available.
The waiting room in the Drs was deserted and given a bottle of water. Complete joke.
GP surgery review: westminster-medical-centre
Title: Don't answer phones
Rating: 1 out of 5
Visited: August 2022
It is practically impossible to get through to the surgery then it's up to the receptionist if she'll let you talk to the doctor, I had breast cancer and got an appointment but when I arrived the waiting room was empty and the phones were ringing away while the receptionists were were sat there jangling ignoring the phones, I've even phoned up many a time and been waiting to get through and been disconnected another time I was caller number 7 for 35 mins I would like that explained, to me it must be one of the worst gps I'm in my 60s and been with this medical centre since I was born I'm seriously thinking of changing my doctors, I am crippled with arthritic hands and cannot get through for an appointment
GP surgery review: westminster-medical-centre
Title: Exasperrating
Rating: 2 out of 5
Visited: April 2022
What happened to this doctors? Took me 30 minutes to get through which involved 700 calls on 3 devices!!! Finally get through and I'm caller no7 in the queue and was then on hold for over 45 minutes. What on earth takes them so long to answer a phone call is beyond me. I'm glad I wasn't dying because I'd of died waiting for them to answer!! There is seriously a massive failing now at this surgery and it's sad because it was always very good. Bitterly disappointed
GP surgery review: danebridge-medical-centre
Title: Fantastic communication
Rating: 5 out of 5
Visited: January 2024
I used the new online Patchs link this morning to book my daughter in for an appointment, two minutes after submitting the request I had a phone call with an appointment for her this morning, I was so impressed with the exceptionally quick turn around. I found Patchs easy to set up and also to use too. 
Great service. Thank you very much .
GP surgery review: danebridge-medical-centre
Title: Great Service
Rating: 4 out of 5
Visited: October 2023
For years I have been dropping my prescriptions in the box outside the Kingsmead surgery. This time i thought I would try the email route. Sent email on the 2/10/2023 received a confirmation email from  Danebridge on 4/10/2023 that the email had been received.Pharmacy2U then confirmed prescription had been dispatched on the 5/10/2023, many thanks
GP surgery review: danebridge-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: October 2023
I just wanted to pass on my thanks to the secretary who I spoke to this morning. I'm aware of criticism towards Danebridge and think it is important to acknowledge when people go above and beyond to be helpful. 
I contacted the Secretary team regarding some medication I am currently taking. The secretary was extremely helpful and provided good advice. However, in addition to this, she took it upon herself to go and speak to a Doctor in the surgery to ensure my query was dealt with promptly. Within 5 mins, she called me back and had sorted out a new prescription. I collected it from my local pharmacy within a few hours. 
I'm extremely grateful for the way this matter was dealt with and wanted to thank the team (particularly the lady I dealt with) for sorting out my query so efficiently - and in a helpful and pleasant manner.
GP surgery review: danebridge-medical-centre
Title: Never pick up the phone
Rating: 1 out of 5
Visited: October 2023
While the doctors and nurses are lovely and helpful, it’s impossible to get through the reception. They never pick up the phone, usually signal is just busy or I’m informed I’m 15th in the queue and have to wait an hour. 
Online system doesn’t exists. It’s on the website but I’ve never seen it being available. Its a disgrace of NHS