janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lawrence-hill-health-centre
Title: Good practice
Rating: 5 out of 5
Visited: October 2023
Went to the Surgery yesterday to ask about a Flu Injection and the very efficient Receptionist offered me an appointment for the afternoon which I very gladly accepted and when I returned later I went straight in and had my Flu jab. In the morning I also requested to have a consultation with a Doctor about my Knees, the Receptionist told me a Doctor would telephone me in due course. Not long after I arrived home the phone rang and I was offered an appointment for next week to see a Doctor. Outstanding service and very grateful. I have been with this practice since I was a small child and through the years seen many Doctors & Nurses and Receptionists and have always been treated very well indeed so I would always recommend this Practice and never want to go elsewhere.
GP surgery review: lawrence-hill-health-centre
Title: Fab practice
Rating: 5 out of 5
Visited: October 2023
Had to see diabetic nurse mon 9th such a lovely friendly person .really explained everything to me even when I was trying to take it all she made me feel comfortable. Cant say enough about the nurses and the practice
GP surgery review: lawrence-hill-health-centre
Title: Great service
Rating: 5 out of 5
Visited: October 2023
Would like to thank lawrence Hill for being the best practice around very efficient there to listen and help.
GP surgery review: lawrence-hill-health-centre
Title: Excellent
Rating: 5 out of 5
Visited: October 2023
I would give a 5 star! From the receptionist to the physician and to the treatment room. Amazing care and staff. Keep the great work!
GP surgery review: lawrence-hill-health-centre
Title: Ouch!
Rating: 4 out of 5
Visited: October 2023
I had to produce a blood sample. There are often days when this isn't an easy task, and this was one of those days. Being needle phobic and not being happy to see blood, I couldn't do what practice nurses have to do. Having to deal with patients like me must add to the difficulty of that job, and I am sorry that I'm not braver. Thank you for persevering with me, it's much appreciated, even if I don't necessarily give that impression at the time!
GP surgery review: lawrence-hill-health-centre
Title: My GP missed phone appointment twice
Rating: 1 out of 5
Visited: October 2023
After being unable to get an appointment in person, my GP arranged 2 telephone appointments, one for myself and one for my child. On these 2 separate occasions my GP had not bothered to call me as arranged  or even cancel the telephone appointment. I am very disappointed.
GP surgery review: lawrence-hill-health-centre
Title: Very happy with this practise
Rating: 5 out of 5
Visited: October 2023
I receive very good care from this practise. Phoning for an appointment has improved recently. Recent blood test went very well. Thank you, Sabrina.
GP surgery review: lawrence-hill-health-centre
Title: Great practice very helpful and professional
Rating: 5 out of 5
Visited: October 2023
Good experience on my visit from reception to treatment always found all the doctors and staff very helpful kind and considerate really look after you
GP surgery review: lawrence-hill-health-centre
Title: Great practice.
Rating: 4 out of 5
Visited: October 2023
I'm just very satisfied with the service and attitude, person who been my consultant. Very nice and professional person.
GP surgery review: the-family-practice
Title: Great Experience at this Practice
Rating: 5 out of 5
Visited: March 2022
I would like to thank this practice for their hard work and accessibility, particularly via the online service. The online service has meant both myself and my partner have been able to get non-urgent issues resolved quickly and thoroughly with follow up phone calls if necessary. And the service is much more convenient than trying to ring up for an appointment at a certain time. The staff I have spoken to have been really knowledgeable and helpful and resolved our queries very quickly. 

Thanks to the team for their hard work.
GP surgery review: the-family-practice
Title: Excellent care hampered by COVID
Rating: 4 out of 5
Visited: January 2022
It is unfortunate that this practice is under such strain through the requirements to help the vaccine drive, placed on it by the government. Because when you actually manage to get an appointment the staff and doctors are all fantastic and very helpful. The practice manager could not have been more helpful, and the Doctor who dealt with my appointment was fantastic. Could not recommend highly enough
GP surgery review: the-downend-health-group
Title: Obtaining test results
Rating: 2 out of 5
Visited: November 2022
The published time to call for test results is after 11:00am but after 1 minute 40 seconds of pre-recorded message for options, you will be told to call after 11:30am.
GP surgery review: the-downend-health-group
Title: Helpful staff
Rating: 5 out of 5
Visited: November 2022
Had to visit urgently without appointment was very worried, receptionist went out her way to help me managed to find a doctor to see me and reassure me the doctor was most thorough and managed to reassure me. On way out had to make some appointments, a different receptionist was as helpful as the first, unfortunately I did not manage to get any of their names but the standard of service from the staff calmed my fears incredible people doing a very difficult job and a smile
GP surgery review: the-downend-health-group
Title: Impossible
Rating: 1 out of 5
Visited: October 2022
Great vacation service.other than that very poor. Impossible to get appointments..can't even get to talk to the receptionist..app Impossible to book an appointment too...they always got am excuse for poor phone problems....thinking of leaving  but rhey would like that...not fit for purpose..
GP surgery review: the-downend-health-group
Title: These people care.
Rating: 5 out of 5
Visited: October 2022
Absolutely amazing service. I only delivered Mum's prescription request late in the evening. Just after 10am the very next morning I received a phone call to discuss it, the admin assistant had already phoned to pharmacy on my behalf to make sure of something and then put the request through.  Also, she confirmed details that she had passed on to the home visit team already.  Amazing service yet again from this surgery...it doesn't surprise me. These people really do care abouts their patients and the people looking after them. Highly recommended.
GP surgery review: the-downend-health-group
Title: Efficient vaccination clinic
Rating: 4 out of 5
Visited: October 2022
Following a text message from Willow Surgery I went online to book an appointment for a flu vaccine.  Given various options, booked and received a confirmation text.  Attended the clinic and was vaccinated and out within 10 minutes.  Very efficient service.
GP surgery review: the-downend-health-group
Title: Excellent response
Rating: 4 out of 5
Visited: October 2022
I was rung by a member of Downend Health Group's  medical team to discuss a very overdue letter from Southmead hospital.  She was very professional, empathetic and lucid.  I was very impressed and felt in safe hands.
GP surgery review: the-downend-health-group
Title: Amazing experience with a GP
Rating: 5 out of 5
Visited: October 2022
I had to go in for an appointment that was very concerning and was causing a lot of anxiety but the GP who saw me (both for my initial appointment and a follow up 2 weeks later) was absolutely amazing, really calmed me down and even got me laughing. The GP explained the onward referral process thoroughly and took the time to make sure I wasn’t scared or anxious about it. Passed on contact information immediately rather than having to wait for letters etc to come through in case I need to contact the hospital for the referral
GP surgery review: the-downend-health-group
Title: Very pleasant nurse
Rating: 4 out of 5
Visited: October 2022
My shingles jab was a very pleasant experience, nurse N Cox, was extremely obliging and amenable, she explained everything about the vacation, and possible side effects. I was even given the “Zostavax” information leaflet, which confirmed the information she had told me while preparing and administrating the vacation. I was made to feel at ease throughout the whole process, well done Nicky Cox practice nurse
GP surgery review: the-downend-health-group
Title: Great online service
Rating: 4 out of 5
Visited: September 2022
Twice this week I have contacted the meds management team via your auto email message service and I have received an excellent service, very helpful and friendly and really efficient way of contacting the team. Georgia was extremely helpful and informative- thank you
GP surgery review: the-downend-health-group
Title: Absolute Disgrace
Rating: 1 out of 5
Visited: September 2022
My 83 years old mother has spend two hours a day, everyday this week attempting to book an appointment to see a doctor, she has never had anything more than an engaged tone.
When will something be done about this surgery?
I have friends and colleagues who are registered with other local surgeries and never have this problem and don't have to wait for weeks to see a doctor.
I have been with this surgery for 50 years (since birth) and will now sadly be looking to go elsewhere.
Why can you not book an appointment online in this day and age, you are letting your patients down and don't seem to care or have any interest in changing your antiquated system that clearly doesn't work.
GP surgery review: beacon-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Got straight through to receptionist and had a call back from the Doctor within a couple of hours and then an appointment the same afternoon. Very pleased with the service I received.
GP surgery review: beacon-medical-group
Title: Good people
Rating: 4 out of 5
Visited: October 2023
The doctor and nurses are very efficient and I have been a patient for a long time I have various issues and they are managed very well I don’t have a problem with anything
GP surgery review: beacon-medical-group
Title: Poor practice
Rating: 1 out of 5
Visited: October 2023
Phone call recieved after over a weeks wait to speak to gp following ankle injury. Gp did not sound at all interested and asked what I wanted them to do regarding injury. Very unhelpful and a complete waste of time trying to contact them. Luckily I managed to get physio through work, gp offered zero help regarding my injury.
GP surgery review: beacon-medical-group
Title: Poor service
Rating: 1 out of 5
Visited: October 2023
Dispensing of medicines online takes far too long. Your pharmacy staff and not the shop take 10 days to 2 weeks . You do not have an easy replacement services when certain meds are not available.
GP surgery review: beacon-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
I used the eConsult service for the first time recently and found it easy to use and very thorough, taking less than 10 minutes to complete.  Once the GP had phoned me, a face to face consultation was then arranged extremely quickly and a diagnosis and treatment established.
GP surgery review: beacon-medical-group
Title: Get what you need but only after lots of chasing
Rating: 3 out of 5
Visited: October 2023
I genuinely think the practice wants to provide a good service but there's a real issue somewhere. You submit a request using the online request but you don't hear anything within the timescales quoted. After chasing using another online request you eventually get a response.  I imagine multiple requests will only add to a backlog giving a false picture of the true workload.  If the initial request was actioned within timescale it would remove the need for chasing.  An effective triage system needs to be in place for online requests.
GP surgery review: beacon-medical-group
Title: Not everyone can do E consults
Rating: 2 out of 5
Visited: October 2023
Called in to see about a sick note, was told I can only do it on line, even though I was in reception, and could not get an appointment sooner rather than later. Was told via internet that a sick note would take up to 4 days, what are you doing, never see anyone in waiting room, so why the delay in getting to see someone.
GP surgery review: beacon-medical-group
Title: Action after Abnormal Blood Test
Rating: 3 out of 5
Visited: October 2023
Bt result stated abnormal, need to speak to Dr. After week, I called surgery to be told that 'we have 300 appts to make for Dr callback, if it was deemed urgent Dr would have called you direct but instead has marked your record 'Patient Informed' and passed it to us' and was given appt for over 2 weeks later. Presumably, had I not called the surgery, I would have waited longer for a callback appt. Dr did call on 9 Oct - as I was crossing main road with child in pram. By the the time I got to phone, the call had ended. Clung to phone for rest of day waiting for 2nd call. Evening - checked emails on computer to find email from Dr telling me to book another Bt. Earliest available appt 18 Oct. I expect the result will be marked 'Patient Informed' even though no-one will have contacted me regardless of result. Not happy with my notes being annotated with false information. Happens every time I have a test even though some results are marked 'abnormal' or 'Need to speak to a Dr.' This may be an automatic action through the system but it is not accurate and should be amended. Thank you.
GP surgery review: beacon-medical-group
Title: Needs to be worked on
Rating: 4 out of 5
Visited: October 2023
Good service for having injections, but the other services need to improve. It needs a better telephone service, whenever you ring you are always waiting in a queue. You are told you will get a call back from a dr. But that doesn’t always happen. We need contact with are own dr. Who knows our history, we need to have continuous communication with our own dr. Because they know what we are suffering from therefore we don’t have to repeat things with a dr. That does not understand our medical history.
GP surgery review: beacon-medical-group
Title: Excellent GP service
Rating: 5 out of 5
Visited: October 2023
When I needed to be seen or required medical support it has always been forthcoming.
The econsult process is torturous, one has to 'manage' answers to the questions or it will recommend one calls an ambulance when advice is all that is required!
GP surgery review: beaumont-villa-surgery
Title: Brilliant practice I I
Rating: 5 out of 5
Visited: October 2022
I went for my flu jab this afternoon and I went straight in ,the nurses and other staff were fantastic,they do a wonderful job for us all , they our are nurse angles,very lucky to have them, and doctor and receipt too, many thanks.
GP surgery review: beaumont-villa-surgery
Title: Well organised practice
Rating: 5 out of 5
Visited: October 2022
Treated politely very efficient &staff all extremely pleasant.Well organised not too much queuing &the procedure was carried with speed &efficiency .
GP surgery review: beaumont-villa-surgery
Title: Very smooth process
Rating: 5 out of 5
Visited: October 2022
Went for flu jab. Well organised. Very friendly staff. Did not take long. Queued for only a short time. Was out before my appointment time.
GP surgery review: beaumont-villa-surgery
Title: Friendly Practice
Rating: 4 out of 5
Visited: October 2022
Always polite and my husband and myself were sent straight through for our flue jab appointments on time to an efficient nurse who administered them.
GP surgery review: beaumont-villa-surgery
Title: Good GPS and very nice saff
Rating: 4 out of 5
Visited: October 2022
Allways very friendly and whan I have need to talk as I lost my husband not long ago some times you cannot see a gp but that is how it is
GP surgery review: beaumont-villa-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Had to visit today after phone call. The dr I saw was lovely. Explained everything thoroughly and referred me on for further treatment. Always had good treatment here thank you
GP surgery review: beaumont-villa-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2022
Really friendly and polite people had a  contraception implant fitted made me feel very comfortable thankyou
GP surgery review: peverell-park-surgery
Title: Thank you
Rating: 5 out of 5
Visited: June 2023
Thank you for great care again today- The nurse I saw was amazing, needed a doctors opinion- GP arrived within a few minutes and examined thoroughly. Thank you - we are so lucky to have your surgery looking after us
GP surgery review: peverell-park-surgery
Title: Matches the experience to which we have become used
Rating: 3 out of 5
Visited: June 2023
One has to try really hard to interact with one's preferred GP. The practice appears to actively discourage this, despite evidence that this leads to the best outcomes.
The phlebotomist I saw was pleasant, quick and efficient.
The music in the waiting room was very annoying and did nothing to prevent the conversations at the reception desk being audible to all.
GP surgery review: peverell-park-surgery
Title: Brilliant
Rating: 5 out of 5
Visited: June 2023
The experience I have had in the last few weeks have been brilliant everything went well with samples and test results can’t complain staff have been fantastic aswell
GP surgery review: peverell-park-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
I went in for a smear, whilst telling nurse of other symptoms I got a callback from doctor, I had another appointment within the same day for a urine test followed by a blood test the following day. Super fast service. I cannot fault them.
GP surgery review: peverell-park-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
I used the online referral system e consult & was contacted within the same day offering a video consultation with push doctor which I booked the following Saturday morning. The video consultation was very efficient & diagnosed my problem giving me reassurance & peace of mind. The doctor liaised with my surgery & requested tests & I received a phone call 2 days later to make an appointment for the following day for the test. The results from that test were phoned though to me within 2 hours. Extremely efficient service and all staff were kind & very professional. I cannot fault my experience and thank all staff involved.
GP surgery review: peverell-park-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
Professional and thorough. Put at ease and different procedures explained. Polite and welcoming. Waiting time minimal. All staff that I spoke to were very polite
GP surgery review: peverell-park-surgery
Title: Fantastic GP Surgery
Rating: 5 out of 5
Visited: May 2023
This GP surgery really should get the recognition it deserves. Despite the immense pressures our poor GP’s are under at the moment the GP’s I have come across at this surgery have been nothing short of helpful and supportive. I have always had prompt responses from econsults or admin enquiries within the timescales promised. I have always felt so listened to and supported whenever I have needed to use the service for either myself or my child. The admin staff have always been polite and seem to want to really help you as much as they can. I genuinely want to send massive thanks to the practice for all your hard work and to let you know that your community really appreciate it.
GP surgery review: peverell-park-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
I was dealt with at the surgery by two nurses one who was training they were both excellent I phoned in the morning the receptionist got me in that morning everything was done effectively
GP surgery review: peverell-park-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
Always polite and friendly. Running on time. Very kind and caring. Problems dealt with efficiently.
GP surgery review: claremont-medical-practice
Title: Friendly, efficient Covid and influenza vaccinations
Rating: 3 out of 5
Visited: October 2022
My husband Jeffery and I went for our 5th covid and flu jabs on Saturday 1st October 2022.  We were dealt with promptly and in a very friendly and efficient way.  Thank you.  We forgot to ask what type of COVID vaccine was used.  No paper record was offered, rather a note was made on the computer records.  We hope the NHS confirmation letter about this COVID vaccination will say which type of vaccine was used.  Thanks to all concerned.  Patricia M Coombes (Raleigh Surgery)
GP surgery review: claremont-medical-practice
Title: Disgusting
Rating: 1 out of 5
Visited: October 2022
Called as husband as massive swollen ankle and can’t walk, called to see a doctor and before I could speak was told call at 8 am or wait 3 weeks, I asked what is he supposed to do and then we’ll go MIU. Talk about personal skills ! Clearly she’s had a bad day but I only asked to see a doctor and was immediately shot down. I appreciate your busy like everyone else but with genuine health issues please have some respect !
GP surgery review: claremont-medical-practice
Title: Incredible service
Rating: 5 out of 5
Visited: August 2022
I contacted the surgery via an e-consult form Monday morning on bel and of my young child and was advised what to do via text later that morning. The next day I called at 8am, was 14th in the queue…when the call was answered I was offered a face to face straight away or phone-call, I decided to choose a phone call, I was then called back within 2 hours. We were seen at the surgery an hour later. After a very lovely consultation, I left feeling calm, with a prescription sent directly to the pharmacy, a plan of action of what to do next & lovely explanations of what was potentially going on. My child get calm throughout the consultation, and was actively encouraged to be involved throughout as it was for their health. 
Overall just such a wonderful experience and I couldn’t rate the surgery high enough. They’re always so knowledgable whenever we’ve needed to contact them. We have found them to be very efficient and helpful. 

Especially with the way that the NHS is under so much pressure at the moment.
GP surgery review: claremont-medical-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2022
The recent visits the receptionist under extreme  workloads thy continue to be helpful polite nothing is too much bother and they have to deal with some very awkward patients !
The doctor was very polite helpful and really positive about the conditioning have really v charming 
Getting your prescription made very easy and it turned up at the chemist on time and in full 
We are very lucky to have such a good team from top to bottom 
Thank u so very much
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Good Practice hard to get seen
Rating: 4 out of 5
Visited: February 2022
It took almost 40 minutes to get  through to request an appointment; i understand phone lines can be busy on a Monday morning - but it seems the telephone system or people resourcing is not sufficient to cope with demand. 
Also, at this stage in the pandemic it may be appropriate to reassess making telephone appointments the default approach. 
Once I’d overcome the challenge of speaking to the practice, the staff are very skilled and polite/effective/courteous.
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Terrible Treatment from the Receptionists
Rating: 1 out of 5
Visited: February 2022
I have spent the last year seeking medical help and have found the receptionists at Shelley Manor to be rude, dismissive and repeatedly talk over you whilst you respond to a question they have asked you directly. When asking to repeat information for clarity, I have been told about other people queuing to speak and the receptionists have tried to end the call befor I can get the clarification I need. This is not an isolated incident, it has happened on more than 3 occasions, with multiple receptionists, which is why it is my responsibility to raise this as it is affecting my ability to seek help from my doctor.