janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: haverhill-family-practice
Title: very disapointing, just a waste of my time...
Rating: 1 out of 5
Visited: May 2022
tried to order my asthma pump at tesco - to be told that i've not had a check up with the local surgery in 2 years - get a call from the surgary saying that it's time for me to have a check up - but they can't scedule me in f2f it has to be over the phone - i have absolutly no confidance in this surgery or there ability to check on my status over a 5min phone call - what is the point, just a waste of tax payers money....why not just approve my medication and let me get on with things myself....really frustrating....
GP surgery review: haverhill-family-practice
Title: Excellent care
Rating: 5 out of 5
Visited: May 2022
Quick timely response to phone call request, and face to face visit same day. 
Caring and professional from receptionists, doctors and phlebotomist. 
Thankyou
GP surgery review: haverhill-family-practice
Title: Very disappointed as always
Rating: 1 out of 5
Visited: January 2022
What can I say. Another awful experience with this practice. It goes from bad to worse. Extra phone lines and staff would be a start.
GP surgery review: unity-healthcare
Title: Fantastic staff
Rating: 5 out of 5
Visited: August 2022
This practice is excellent, support staff are polite and efficient and the doctors expert  and caring. 
I am sure working in general practice is very hard right now with so much demand and other pressures but you are a working very well for patients. Thank you
GP surgery review: bluebell-surgery
Title: Put at ease receptionist
Rating: 4 out of 5
Visited: November 2022
Great practice manager, very reassuring and informative on the phone. Gave me the confidence to see the doctor
GP surgery review: bluebell-surgery
Title: Caring Practice
Rating: 5 out of 5
Visited: June 2022
From reception, administration, nursing and GP's the level of Person Centred care is outstanding.
 Makes a real difference when dealing with Chronic illness, children with various needs and ongoing treatments. The staff all seem to listen and genuinely are interested in you. So thankful for this wonderful team of professionals. Throughout the pandemic they gave great guidance and continued with giving great care.
GP surgery review: highwoods-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: June 2023
Every time I have attended Highwoods Surgery, I have experienced first-class treatment from the Doctors, Nurses & Reception staff. I could not ask for better.
GP surgery review: highwoods-surgery
Title: Five Star Surgery
Rating: 5 out of 5
Visited: May 2022
I have been with this practice for over thirty years and continue with them because I feel happy and safe under their care. In my opinion all the staff here are exceptional. I have a good relationship with the reception staff, they always do their best to get me an appointment, they are a good bunch of people and will always give you time as long as they are treated with respect and that doesn't always happen. The nurses are always so caring and put you at ease, always willing to listen and give advice when they can. As for the doctors, they are lovely and have had to work in difficult circumstances since Covid, we would all like things to return to normal, but it's not going to happen and therefore being a patient patient is the only way forward if you want good experiences. I have an Incident I'd like to share which may help someone new to the area choose the right Surgery. One evening a few weeks ago I had what I thought was a very bad attack of indigestion which I took medication for and thought no more about it once the pain had subsided. The next day as fate would have it, the Surgery phoned and asked if I'd like to accept a cancellation for a small procedure I was due to have which of course I accepted. Whilst in the Surgery I experienced more pain and the doctor noticed my breathing wasn't  normal and listened intently while I explained what had been happening. He apologised he couldn't do the procedure and instead I had an ECG, his concern was palpable and he kept me very calm. My husband picked me up as an ambulance would have taken too long and I went to A&E with a letter from my doctor highlighting chest pains and was diagnosed with a heart attack. The hospital said it was my quick thinking doctor who saved the day, otherwise I may not be writing this review.
Once out of hospital, my doctor saw me again and explained all the medication I was taking and gave me tons of reassurance not rushing me at all. What can I say but having just recently met this doctor who is the most professional, caring, chatty when he needs to be and fun putting me at ease in a stressful situation, he is a doctor I would trust with my life. Anyone joining this practice and anyone who is already with them, should consider themselves lucky to have such a good team of professionals under one roof.
GP surgery review: highwoods-surgery
Title: Practice has drastically gone down hill
Rating: 2 out of 5
Visited: April 2022
Apart from one member of the reception staff, I have found them unhelpful. Today 25/04/22 I went to pick my prescription up from Asda only to be told they hadn’t received it, even though it was supposed to have been sent straight over (2weeks ago)with measurements of my leg for a compression 
sock, which the doctor I saw previously said I needed sooner rather than later.
The receptionist checked the computer and said the nurse hadn’t sent the prescription with measurements over to Asda.
I asked what happens now, receptionist just said hopefully the nurse will phone me.
I asked if I would have to wait yet another 10/14 days till I could actually get the compression stocking, she didn’t know …. I am in considerable pain as I have thrombophlebitis and needed this 2 weeks ago…
I have been registered at this practice for over 30 years and it has changed so much and not for the better. I definitely would not recommend this practice..
GP surgery review: mill-road-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: December 2023
Feel very lucky to be registered with this practice. Have always been able to get an appointment if needed. The reception team are really well trained and so helpful. The new call call system is great and the duty Dr system works well. Thank you to all staff :-)
GP surgery review: mill-road-surgery
Title: Women’s Health
Rating: 5 out of 5
Visited: December 2023
The practice has always been helpful and considerate regarding women’s health. Recently, I attended the menopause workshop which was extremely informative and helpful. It was also useful in bringing ladies together and learning from other people’s questions.
GP surgery review: mill-road-surgery
Title: Patient focused
Rating: 5 out of 5
Visited: August 2023
The practice offers an excellent service to a growing number of patients in this area.
Yes, they are busy and it can take a while to get through or book an appt., but that is because they are so popular.
In my experience, patients are always treated respectfully and Mill Rd is a great example of how an NHS practice should be.
GP surgery review: mill-road-surgery
Title: Fast service
Rating: 5 out of 5
Visited: March 2023
I called at 8am and by 9:30am I had been seen, diagnosed, prescribed and started my treatment within 2 hrs of my phone call. I always have an excellent experience with this surgery and can never find a fault.
GP surgery review: mill-road-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: February 2023
I called the surgery just after lunch as my husband was extremely unwell and requested a call from the duty doctor. The receptionist and doctor were tremendous and dealt with my request with speed, efficiency and compassion for which we were extremely grateful. Despite the ambulance service being on strike an ambulance arrived and my husband was taken to hospital by 4.30pm.
In these troubled times we should all be grateful and count ourselves lucky that the system does work at Mill Road Surgery. Thank you each and everyone of you.
GP surgery review: mill-road-surgery
Title: Sympathetic and caring
Rating: 5 out of 5
Visited: September 2022
This morning I attended the surgery for an intimate procedure.  I suffer with dreadful anxiety and was very nervous.  The Dr and Nurse  were incredible.  Quick to understand my anxiety and to reassure me, and the Dr, doubly quick in undertaking the procedure.  Thank you so much.
GP surgery review: mill-road-surgery
Title: Good service
Rating: 5 out of 5
Visited: August 2022
I felt unwell after a blood test and the nursing staff were very helpful and sympathetic which helped me to feel better quickly.
GP surgery review: mill-road-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: July 2022
Thanks to the quick diagnosis and actions of my doctor, I was treated and recovered from Opthalmic Shingles very quickly with no lasting damage.
GP surgery review: mill-road-surgery
Title: Holistic treatment
Rating: 5 out of 5
Visited: April 2022
As someone who finds talking about my own health an anxiety provoking situation, I can honestly say my current GP and practice hca always go above and beyond to make me comfortable. Having ecgs can be really scary for me as someone who is terrified of showing their body, but certain individuals have always distracted me and made me feel more at ease and that's so important to me. Thankyou for everything you do, I am lucky everyone has been so kind.
GP surgery review: mill-road-surgery
Title: Outstanding service
Rating: 5 out of 5
Visited: January 2022
My daughter is very vulnerable and the delivery of the Covid vaccinations has been wonderful. A home visit arranged for each vaccination and fabulous staff both at the surgery and completing the vaccinations. Thank you very much.
GP surgery review: winstree-medical-practice
Title: Very unfair system for booking appointments.
Rating: 1 out of 5
Visited: January 2024
Currently  to book an appointment to speak to the gp on the same day I have to phone up at 8am.     Invariably the call involves  around 25-40 minutes  on hold in a queue.     For me due to the nature of my job, and I suspect  many others who also are at  work at this time  it  is an unworkable system.  To call in at 8am I have to take the whole morning off work.  As to booking online,this  isn't an option if you want to speak to its gp the same day,  as usually it gives an appointment  around 7-10 days in the future.          Honestly,  this a rubbish system that penalises anyone who for whatever reason is not available at 8am,  and is making it extremely  difficult  for me personally  to actually deal with my ongoing health problems.
GP surgery review: winstree-medical-practice
Title: Excellent Practice
Rating: 5 out of 5
Visited: July 2023
I am working in a residential care home. I have always had an excellent experience with all GP's and NP's/ANP's at this Practice Surgery. They are all very professional and are beyond expectations. They have always been very helpful and kind with any queries or medical concerns raised regarding our residents. We always got the appropriate medical support and treatment when needed for our residents, and any referrals needed have been done accordingly to the specialized departments.
All staff (GP's, receptionists, NP's, ANP's) are doing a wonderful job. 
The GP's and NP's/ANP's are doing regular visits for their residents, always ensuring the residents have everything they need for the management of their symptoms and for their comfort. They are very supportive of the palliative care residents and doing also regular reviews. The healthcare professionals at this Surgery are very experienced, and we are very proud to be working with them.
I highly recommend this GP Practice.
GP surgery review: winstree-medical-practice
Title: Outstanding!
Rating: 5 out of 5
Visited: July 2023
I am the manager of a care home in the area and have worked alongside Winstree Medical Practice for the last 10 years. In this time, we have had a truly excellent level of service from reception, GPs, Prescriptions and the Nurses who have a fantastic understanding of the people we support, and they will make excellent reasonable adjustments to meet their needs and understands how challenging a medical environment can be!!!
During the pandemic, there were no interruptions in the line of duty, and the weekly wards were face to face when most of the others were completed via a video call. The professionalism, empathy and kindness is second to none!!!
GP surgery review: winstree-medical-practice
Title: Not a good service
Rating: 1 out of 5
Visited: April 2023
After I spent 45 minutes on the phone, starting  at 8am, I couldn't get an appointment,  being g told to call again Monday at 8am,  which again will be the same thing.  And I am working, I can't take a day off just to.make an appointment! And even if you manage to get an appointment,  you are not told at least an aproximativ time if appointment,  you have to stay whole day at home waiting,or being caught by the call in a public place and forced to talk your problems in public. I find your system extremely frustrating. I leave with a tummy pain since August 2022, continously,  and can't get any help
GP surgery review: winstree-medical-practice
Title: Great service 5*****
Rating: 5 out of 5
Visited: January 2023
Had a few health issues recently the Doctor and staff helped me, they followed up bloods, meds, and health reviews, my partner has also had a few health problems he was given the same treatment, would not change my surgery for anyone. We are so lucky to have such a great surgery. From the reception staff , Hca, nurse, Doctor and everyone else who is working there, from all of my family I thank you all. X
GP surgery review: winstree-medical-practice
Title: At Last a doctors I can rely on
Rating: 5 out of 5
Visited: December 2022
I recently transferred over from Ambrose Avenue who had not been able to offer me any kind of appointment, even a phone call for 3 months. 
I booked a phone call appointment online for the next day. I was phone and assessed my a nurse practitioner and told to call at 8am the next day to see their Menopause doctor. . I called the next day and was 29th in the queue, this was then answered within ten minutes and an appointment was made for that afternoon. The doctor was lovely who booked me for blood tests in the following days which I had yesterday. I can’t tell you how much better I feel knowing I can get doctor help if necessary. I have found all the staff to be pleasant and helpful too.
GP surgery review: winstree-medical-practice
Title: What appointments?
Rating: 2 out of 5
Visited: November 2022
After several phone discussion appointments with one of the doctors within this surgery a request was made by the doctor to see him personally but doctors cannot make these appointments so you have to phone daily to see if anything is available. Yes you’ve guessed it two weeks on and still no face to face appointment This system does not work for those patients who work themselves but there again it does not seem to work for anyone.
GP surgery review: winstree-medical-practice
Title: No appointment
Rating: 2 out of 5
Visited: June 2022
I was given a medication while waiting for the blood results to come back  and planned to be review by the doctor after 3 weeks.
I was calling everyday for the last  2 weeks from 8:30 am, line will start ringing at 8:15,  once answered operator will tell number 29 or 30 in the queue, waiting patiently to be told by receptionist that their is no more appointment and try the next day. Asked if their is other way to book appointment but was told none. 
Their is no compassion and not very helpful staff.
GP surgery review: winstree-medical-practice
Title: Good service
Rating: 4 out of 5
Visited: May 2022
I called at 0800 on Monday and despite being #20 in the queue got to speak to a Dr later that morning. An appointment was made to assess my condition on Wednesday in a face to face meeting where I also received treatment and fixed an appointment to see the physiotherapist the following Thursday.

That is good service.
GP surgery review: winstree-medical-practice
Title: Poor appointment system
Rating: 3 out of 5
Visited: May 2022
I am a post breast cancer patient, I urgently need a review for my medication. Spent over an hour trying to get through to the doctor to he told all the appointments have gone. Totally unacceptable and been told to start phoning at 8am again the next day.
GP surgery review: framlingham-surgery
Title: Poor
Rating: 1 out of 5
Visited: December 2023
Another poor experience with practice, receptionist not listening or demonstrating any understanding, just feel fobbed off again.
GP surgery review: framlingham-surgery
Title: They send you round in circles forever
Rating: 1 out of 5
Visited: October 2023
All they do is refer you to another useless practitioner who then refers you back again with no diagnosis
GP surgery review: framlingham-surgery
Title: Hasn't bounced back after Covid... unhelpful and difficult
Rating: 1 out of 5
Visited: August 2023
Fantastic surgery when I first moved here (7 years ago) but sadly is not the case now. 
It is proving increasingly difficult to actually get an appointment or to see a Doctor - you are pointed to make an effort in every other possible direction, whether it's to physio or an Optician, etc. All, may I add, at additional time, effort and cost and not always appropriate.
When - and if - you do actually get an appointment, not only do you turn up to find it's with a Nurse Practitioner or a Paramedic (who are fantastic but can't prescribe, so you'll need to come back and see a Doctor!) but it's so far in advance (generally I've found about 4 - 5 weeks!) that I've been left sincerely hoping that nothing happens in the meantime.
The Doctors, Nurses, Paramedics and all medical staff are all fantastic and generally very caring when you do eventually get to see them but the lead-time and ability to book an appointment really needs to improve.
GP surgery review: framlingham-surgery
Title: Not sure what's happened
Rating: 2 out of 5
Visited: August 2023
I moved to Framlingham 5 years ago and was initially very impressed with the surgery. I was always able to get an appointment with a doctor and could even book to see one online.
However in the last couple of years this is no longer the case. I now have no idea how to actually see a doctor. If you ring up for an appointment on the day you are given one with a paramedic (who is good and kind, but not a doctor). You can not book appointments in advance. How do you see a doctor?!
I have been prescribed medication over the phone with no examination and renewed it online without any review - despite it only supposed to be used with medical supervision. 
Where are the doctors?
GP surgery review: framlingham-surgery
Title: Not equipped to handle the community demands
Rating: 2 out of 5
Visited: May 2023
I cannot complain about the staff or quality of care, that myself and my family have received at Framlingham doctors surgery. However, the surgery is clearly under equipped to deal with the number of patients in the local and wider community who are patients of the surgery. Wait times for the phone to be answered are regularly 30 minutes plus, despite being number one in the queue. There are rarely any appointments available, unless you want to go to out of hours GP or Emergency on the day, I’ve never been able to see my own doctor. Basic needs such a contraception care are failing, with the advice to go to Ipswich. Clearly this surgery needs an input of resources to obtain the correct number of staff for the community it serves.
GP surgery review: framlingham-surgery
Title: Very poor
Rating: 1 out of 5
Visited: May 2023
1.Don't bother phoning at lunchtime - despite being told your are no 1 in the queue, nobody answers - I gave up after waiting half an hour. I did get through later in the afternoon.
2. I returned filled in forms for the doctor at reception around 4 months ago - I have heard nothing back.
3. Why when you have a non urgent problem, can you not book an appointment in advance ? Everybody has to ring at 8am to get a same day appointment. This means that people who really do need a same day appointment have to compete for appointments with those who don't. It cannot surely be that difficult to organise a system to reserve appointments in advance to ease the 8 am congestion and stress for everybody.
GP surgery review: framlingham-surgery
Title: Pretty hopeless
Rating: 1 out of 5
Visited: March 2023
Called on 15th March to make a non urgent appointment regarding a skin issue. I was surprised to get through relatively quickly this evening after trying earlier in the day and discovering I was  No 15 in the queue, or at best no 9. Told that the next available telephone appointment with my GP was on 26th April, or I could use the e-consult service, that my GP would read the e-consult form and possibly override the appointment system and see me.  I was informed that there was a box to tick on the e-consult form which allowed me to specify that I wanted to see my own GP.  Completed the e-consult form but nowhere was there an area to specify that I wanted to see my GP.
I called the surgery back and waited for 15 minutes despite supposedly being No 1 in the queue. When a different receptionist answered she told me there wasn't a way of requesting seeing my own GP, but that I would be referred to a skin clinic in Wickham Market. It turns out that I could have just phoned the surgery, told them about the skin issue and they would have put me on the waiting list for the next skin clinic without me having to fill in the e-consult form!  This is the second or third time I have had completely conflicting information from the reception team and I've spent about an hour unnecessarily dealing with this.  If there was another GP surgery I could attend I would do so as I am losing faith in this one and it is nigh impossible to get to see a GP within a reasonable time frame.
GP surgery review: framlingham-surgery
Title: Terrible service and help
Rating: 1 out of 5
Visited: March 2023
I phoned up to dissus about a family memeber disilbilty  and was promised by a female staff member she was putting it down on the system a d a fit note to be sorted and it would go through to to doctor so we have wated over 2 weeks and my self phoned them up to see if it had all gone through to  the doctor  as havnt heard anything back and was told nothing had  been put on the stystem not even the chat we had i am so dissugsted with and wasted my time waiting for nothing and now going to have. To waite even longer
GP surgery review: framlingham-surgery
Title: Appointment Process Broken
Rating: 1 out of 5
Visited: January 2023
After 2 days of trying to get an appointment by calling and even 111 trying to make one for me, nothing.  Eventually once I went there I'm told to turn up at 08:00 the following day even though I'm in pain and can't walk or stand for long and I'd get an appointment in the following days. Oh and the system wouldn't allow me to make an appointment for the following day! Don't use the callback option,  that doesn't work either. I don't want to hear about unprecedented demand or lack of staff,  the place was empty of patients and inefficiently run.
GP surgery review: framlingham-surgery
Title: Poor
Rating: 1 out of 5
Visited: August 2022
Extreme difficulty in obtaining an appointment. If follow up appointment do not get same medic. Have seen 3 different paramedics each giving different diagnosis and problem still remains unsolved. Practice has determinate done tremendously, 3/4 years ago would have given excellent report.
GP surgery review: leiston-surgery
Title: Jabs
Rating: 5 out of 5
Visited: October 2023
We went and had our flu and covid jabs.The two young ladies on reception were very nice and welcoming,short queue that went down quick and the nurse was very professional.Well done!