janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: riverside-med.practice
Title: Very helpful, proactive and quick
Rating: 5 out of 5
Visited: August 2022
I emailed the surgery and was asked to call to make an appointment. I rang at 8.45 am and was second in the queue to speak to the receptionist, my wait was a few minutes. She asked relevant direct questions about my situation and said a dr would give me a ring that morning to see if I needed a face to face appointment, the dr rang within an hour. The consultation did not feel rushed, she listened to me, discussed my situation and asked questions to get further information out of me I wouldn’t have offered and gave advice. We discussed my options and I was given a prescription that was ready for me to collect at 3.00 pm. The consultation over the phone was as effective as a face to face one. 

This is not a one off I had a similar experience approx a month ago with the booking system and another professional at the practice. 

I cannot recommend riverside medical practice enough, they have been amazing for me with their efficient service, caring and empathetic staff and support. Thank you
GP surgery review: severn-fields-medical-practice
Title: Frustrating experience
Rating: 1 out of 5
Visited: November 2023
I ordered a repeat prescription on line. After 4 days it had not been approved. I tried on three occasions to contact the practice by phone. My first attempt failed after 20 minutes. The second was answered but cut off after 5 seconds. The third was answered but the receptionist was unable to resolve my problem and advised me that she "might" get back to me the following day but could not guarantee it. I'm sure the staff are trying but something is wrong with the system!
GP surgery review: severn-fields-medical-practice
Title: Terrible
Rating: 1 out of 5
Visited: November 2023
Attended today to find out what had happend to my prescription
There where 13 people waiting to see the receptionist ,only 1 person on the desk ,had to wait 30mins As usual they had not got a clue what had happend to my prescription .Why is there no staff.
I did try ring before but was number 29 in the que did not want to wait 40 mins. Awful practice looking to move
GP surgery review: severn-fields-medical-practice
Title: Bad phone connection
Rating: 2 out of 5
Visited: May 2023
I’ve tried four times today to get though to your practice only to be cut off twice and once being number 28, so I didn’t bother and the third time be in number 25 in the queue .. why oh why am I being cut off when I get to number three or next in line?.this is so annoying. All I want is my blood test results!!!.. but it just seems impossible to get through to this practice . One very unhappy patient.
GP surgery review: severn-fields-medical-practice
Title: A good advert for privatisation
Rating: 2 out of 5
Visited: May 2023
2 receptionists on one station who reluctantly gave me (and made me feel as though I should be eternally grateful) the "only" appointment available 3 weeks hence. If this reflects the practice as a whole then the inspectorate needs to visit. If this was a service I was going to pay for with my own cash, rather than over 45 year's indirectly through taxation, I would have gone elsewhere.
GP surgery review: severn-fields-medical-practice
Title: Negligence
Rating: 1 out of 5
Visited: February 2023
My partner and I are waiting for some potentially life changing results with regards to her health. She has experienced life threatening conditions to her health previously, so we have been anxious to hear the results of the tests taken, which would confirm or deny any issues. Yesterday on the 27.02.23, we phoned the doctors expecting to hear about the results, however, the receptionist after putting us on hold twice, came back flustered to tell us she wasn't clinically trained to give out results. we then asked after a minute of silence on her behalf, if we could speak to a doctor to get the results, she replied that she would go and get a doctor now, and we would be phoned this afternoon. The phone call never happened, and now me and my loved one are left in limbo, extremely concerned about the potentially life changing results. This doctors has added unnecessary additional stress to an already testing time. We are awaiting news about a potentially life changing illness. Where is the practice's duty of care to its patients. I am not concerned if this doesn't fit the definition of the law, with regards to "duty of care", but on a moral and professional basis, you should be ashamed of the level of care that you offer your patients. We are terrified about these results, and you have made it more stressful at an already tense and stressful time.
GP surgery review: severn-fields-medical-practice
Title: Appointments
Rating: 1 out of 5
Visited: December 2022
Attempted to call prior to Christmas to get an appointment, at one point was on the phone for well over an hour, only to be greeted by a receptionist who said no appointments available, I was in a great deal of pain, all she suggested was “if you are in pain, take a couple of paracetamol or call 111 as we can’t help” and put the phone down.
The following day I was blue lighted into hospital suffering pneumonia, severe dehydration and subsequently spent all of Christmas in hospital and not at home with my family.
This surgery is a complete nightmare and seriously needs to get their systems sorted, give the receptionists a course of customer care and respect patients.
The latest is sending a text reminding me to book an appointment for regular smear tests or breast scans, ha! How??? No one can book an appointment either online or phone.
Someone will possibly lose their life as they’re attempting to book an appointment to see a GP, then, who will be responsible?
GP surgery review: severn-fields-medical-practice
Title: Ineptitude
Rating: 1 out of 5
Visited: July 2022
It's been 6 weeks since got prescription. Still haven't received it inspite of going to chemist several times and phoning the med centre to inform them.
GP surgery review: severn-fields-medical-practice
Title: Great receptionist
Rating: 4 out of 5
Visited: June 2022
Today a receptionist at the practice, not for the first time,  solved a problem for me with inventiveness and cheerful efficiency.
 He went the extra mile to do his job effectively and I thank him very much !
GP surgery review: severn-fields-medical-practice
Title: Terrible Surgery!
Rating: 1 out of 5
Visited: April 2022
I have been with this surgery since they opened and from day one they have been awful horrendous waiting times on polite staff I am desperate to leave but can’t find anywhere to go please do not consider using this surgery for any reasons! Called in today for a routine blood test booked at 10:30 it is now 1115 and as a regular occurrence the nurse is running late as always I am absolutely furious just wish I didn’t have to use this place again!
GP surgery review: severn-fields-medical-practice
Title: Very professional and reassuring.
Rating: 5 out of 5
Visited: March 2022
Minor biopsy appointment. All staff very, very good, helpful and professional.
Medical centre very clean and smart.
Many thanks.
GP surgery review: shawbury-medical-practice
Title: Great practise
Rating: 5 out of 5
Visited: October 2023
The people on reception are always extremely kind and caring. I feel they deliver a very professional service and go above and beyond to help. 

Service from Senior GP is always fantastic. My most recent diagnosis would have taken a lot longer to establish had he not consistently gone above and beyond. He made multiple phone calls on my behalf which helped speed up the process. His communication is brilliant - always explaining what he is thinking. By far the best GP I have ever experienced and feel very lucky to have Shawbury as my local GP.
GP surgery review: shawbury-medical-practice
Title: Concern for future of this practice
Rating: 3 out of 5
Visited: September 2023
I have been trying for over three weeks to book an appointment for a due repeat injection. I have been told by a rather abrupt receptionist on several occasions that there will be no appointments with either a doctor or a nurse for the foreseeable future, due to staff sickness. I was told to find an alternative source for my injection, for which she would arrange a prescription. I rang 111, who said that is a total impositions  ask me to find an alternative, as the practice's duty of care meant that if, unable to provide the injection, the practice should arrange an alternative. 

Most of the staff at this practice, including most receptionists, nurses, and doctors are usually very helpful. I guess every establishment has to have one who falls far short in their people skills! 

It does beg the question as to whether or not this practice is in imminent danger of closing down altogether. No doctors, no nurses, no appointments, and a lone receptionist taking all calls, but providing no services whatsoever. What is a practice in this situation? A shut down practice.
GP surgery review: shawbury-medical-practice
Title: Unprofessional receptionist
Rating: 1 out of 5
Visited: January 2023
Being at this doctors for a number of years now, alway believed was a good doctors. im one of them if i cant get to work, i must be ill . This month had blood test, requested by doctor, few days later had a letter asking to make a doctor appointment. Being trying for over a weeks to get to talk to doctor . But today ,I was faced with a rude unprofessional receptionist, who thinks she knows better. Even better after listening to phone message everytime you ring about not putting with abusive patients, you will be removed, how about rude and abusive receptionist, Why aint there removed?
She would not listen after trying to explain i recieved a letter asking me to make an appointment iv being trying for a while now, for this rude member of staff to tell me there's nothing she can do even after I said should I go to A&E for her reply " thats your priorities" then put phone down on me. She should had at least easier my mind and just said " your blood test results aint to bad just a little life style change or yes your blood results are urgent i need to book you in asap, just any form of help would have helped. After all this doctors surgery asked ME to make an appointment.
This doctors need better to get a better receptionist ,very rude unprofessional, if she can't cope. Leave the job and give it to someone who cares. let's hope I get my blood results soon.  Plus we've all had a stressful 3 Years with lockdown, so that is no excuse for being rude,
GP surgery review: shawbury-medical-practice
Title: Rude and unprofessional staff
Rating: 1 out of 5
Visited: January 2023
Being at this doctors for a number of years now, alway believed was a good doctors. im one of them if i cant get to work, i must be ill . This month had blood test, requested by doctor, few days later had a letter asking to make a doctor appointment. Being trying for over a  weeks to get to talk to doctor . Bit today ,I was faced with a rude unprofessional receptionist, who thinks she knows better. Even better after listening to phone message everytime i ring about not putting with abusive patients, you will be removed, how about rude and abusive receptionist, Why aint there removed.
 She would not listen after trying to explain i recieved a letter asking me to make an appointment iv being trying for a while now, for this rude member of staff to tell me there's nothing she can do even after I said should I go to A&E for her reply " thats your priorities" then put phone down on me. She should had aleast easier my mind and just said " your blood test results aint to bad just a little life style change or yes you nlood results are urgent and i need to book you in asap, just some form of help. After all this doctors surgery asked ME to make an appointment.  
This doctors need better staff ,very rude unprofessional, if she can't cope. Leave the job and give it to someone who cares. let's hope I get my blood results soon
GP surgery review: shawbury-medical-practice
Title: Excellent Surgery
Rating: 5 out of 5
Visited: January 2023
Couldn't ask for a better experience - with every aspect of my contact and interaction with the whole team, being top rate
Many thanks all
Keep up the excellent work
GP surgery review: court-street-medical-practice
Title: Reception staff are rude and abrupt
Rating: 2 out of 5
Visited: May 2022
The reception staff are extremely rude and abrupt towards patients. They love telling people No or Were fully booked or I can't do that. They are so negative and rude with it. 

I have sat in surgery before and heard them gossiping about patients. They have no patience for the elderly who obviously don't understand the process but instead of helping them they are rude and talk to them like they are stupid. 

Very negative people who don't care about the NHS Trust Values. They are supposed to have a person centred approach but they most definatley do not. 

Either pay them more money so they actually care about their job or give them more training! Even better, replace them. The Dr's at this surgery are brilliant and it has the potential to be a brilliant surgery. The reception staff ruin it.
GP surgery review: court-street-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: May 2022
I have a chronic medical condition so have to contact my surgery quite often, I never have to wait long for the phone to be answered, receptionists are polite and friendly and always try to help, I had a telephone consultation with my GP this morning who rang on time listened to me and a prescription is being sent to my local pharmacy today, I can't fault this practice
GP surgery review: stirchley-medical-practice
Title: Great appointment
Rating: 4 out of 5
Visited: December 2023
I cane in for my child and he is not keen of the doctors but the doctor that he saw was very helpful in making him feel welcome and unafraid
GP surgery review: stirchley-medical-practice
Title: very efficient and supportive
Rating: 5 out of 5
Visited: December 2023
I recently contacted the Stirchley surgery because of breathlessness. Within 20 hours I had blood tests, 2 ECGs, a chest X-ray and contacted 4 doctors not to mention the support from all tha admin staff. I have since had an echocardiogram.Throughout, my treatment has been both very efficient and very supportive, so a big thank you to everybody.
GP surgery review: stirchley-medical-practice
Title: Eventually I just ended the call out of frustration
Rating: 0 out of 5
Visited: December 2023
I had a bad cold with chest congestion. I rang 111 and they informed me they could not get a doctor that was available to ring me back, but they would get a doctor from my own practice to ring me back the next day. I specified I wanted a doctor and not a clinical practioner to ring me back.  
I was woken up at 8.30 after finally getting some sleep after a night coughing. A practicing nurse spoke to me, not a doctor although I specified a doctor. This person was impossible, they would not listen to what I was saying would not keep to the subject I rang about and interrupted me everything I tried to give an explanation.  
Eventually I just ended the call out of frustration. I remember now this same person rang me about 18 months ago and behaved exactly the same in which I had to end the call. I looked on my online medical records the next day and person had written the exact opposite to what I had articulated to them.
GP surgery review: stirchley-medical-practice
Title: Very impressive service
Rating: 5 out of 5
Visited: November 2023
After being picked up for high blood pressure at a drop in Covid vaccination centre the information was sent to Stirchley Medical Centre. They have been so thorough in performing, what seemed like, a service and a full MOT! I have spoken to 2 doctors at the Centre who spent time and were very empathetic to my needs. Nothing was too much trouble. Thank you so much for the good service I received.
GP surgery review: stirchley-medical-practice
Title: Example of a good friendly happy practice
Rating: 5 out of 5
Visited: July 2023
I have to deal with Stirchley Medical Practice because I am the main carer for my sister who has mental health issues, which involves much medication , blood tests etc. I have had nothing except help kindness concern and great services from all the staff , the lovely people who answer the phones , even if sometimes it can take a while they are always so calm and out to help you.  The nurses are wonderful, again service with a smile and the doctors again seem to be so helpful. I know that there may be some bad practices (or the press might think there are) but Stirchley  Medical Practice is certainly not one of the bad one, definitely one of the best. We are very lucky to have such a great Practice with great staff. Thank you.
GP surgery review: stirchley-medical-practice
Title: Nightmare
Rating: 1 out of 5
Visited: May 2023
As a family we are lucky that we rarely need to see a doctor. However on the rare occasion I have tried to get an appointment it is just ridiculous. Today I waited on hold (having finally managed to get through to the line) for over half an hour before being told I would need to call back tomorrow at 8:30am to try for an appointment then. I start work at 8:30 and don't then have the time to sit on hold for half an hour or more. I have always worked full time and paid my NI contributions. Would be nice to be able to see a doctor every once in a blue moon. Really unimpressed
GP surgery review: stirchley-medical-practice
Title: Poor level of care
Rating: 1 out of 5
Visited: January 2023
I have had recurring back pain since March 2022. It got so bad I had sciatic pain all down my right leg I could barely walk. I called the surgery multiple times and spoke to the same Dr, they advised me it was “tight back muscles” and to try getting a massage. I wasn’t happy with this response so paid to see a Chiropractor who suggested I need a mri. They wrote a letter to stirchley medical advising of why they thought this would benefit me. I did get referred for an mri eventually, whilst waiting the pain was so bad it was unbearable. I was put in cocodamol and naproxen and have been on them since August ( which I have now been advised is dangerous to be taking for so long) I then called and spoke to the same Dr at stirchley complaining about the pain and their response was “what do you want me to do about it” and that the mri could take months. Fast forward to today and I am currently under a consultant at rjah orthopaedic hospital awaiting a date for spinal surgery. I have a very large prolapsed disc and am at high risk of cauda equina syndrome which could potentially leave me paralysed. I feel like I was not taken seriously at all, I was neglected and if it wasn’t for the chiropractor sending that letter I probably wouldn’t of been sent for the mri. I’m glad I don’t have to deal with them anymore now I’m under a consultant at the rjah.
GP surgery review: stirchley-medical-practice
Title: Amazing service
Rating: 5 out of 5
Visited: October 2022
I cannot praise this surgery enough, from receptionists to Dr's and nurses. Everyone one is kind, caring and professional.They do their best put you at ease and explain everything carefully. Thank you all for providing such a good service.
GP surgery review: stirchley-medical-practice
Title: Friendly
Rating: 4 out of 5
Visited: July 2022
Very good rapport with my daughter. Made her feel comfortable and able to talk. He explained what he was doing, and why. For example check pulse, temperature and breathing.
GP surgery review: stirchley-medical-practice
Title: Understanding staff
Rating: 5 out of 5
Visited: July 2022
The lady who responded to my call was very kind and made me feel reassured that the reason I was calling would be dealt with. As this was a mental health matter I feel that the first person anyone speaks to is of paramount importance and gives the caller confidence to speak out. I got all of this and more. Thank you Stirchley Medical Practice. Kind regards.
GP surgery review: church-stretton-medical-centre
Title: Friendly and efficient
Rating: 5 out of 5
Visited: March 2022
I found the staff friendly and helpful. Advice was clear and action was taken immediately without alarming me. I felt reassured and supported.
GP surgery review: station-drive-surgery
Title: Great seevice
Rating: 5 out of 5
Visited: January 2023
Today (05/01/23) my son had a phone consultation with a senior practitioner (was not a GP), she was very through and efficient in organising a follow up swab test and prescription.

Thank you very much for being caring, and providing excellent follow up service. Something sometime GP surgery’s fail to do.
You are a fantastic asset to this surgery!
GP surgery review: station-drive-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: February 2022
I rang at 8.45 on Monday morning requesting a telephone consultation with GP.
GP rang me back within 15 minutes and sent a prescription to local chemist.
I visited chemist at  12.30 and prescription was made up while I waited about 2 mins.
Walked home and used medication at 13.15.
Thank you for such prompt and excellent service.  Couldn’t be bettered.
GP surgery review: the-meadows-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Had my  COVID and Flu jab today, the staff were professional and worked hard to get everyone through as fast they could. 
Appreciate all their hard work.
GP surgery review: shifnal-&-priorslee-medical-practice
Title: nurse
Rating: 5 out of 5
Visited: November 2022
I came today for help with new bandage on my hand and finger. Thank you to the nurse. I am not good at keeping still so she did well. Thank you.
GP surgery review: shifnal-&-priorslee-medical-practice
Title: Poor communication
Rating: 2 out of 5
Visited: July 2022
I had an appointment for the Doctor to call me on the phone to discuss results of blood test. 
I did not receive the call and there is no record on my phone that a call was attempted. The surgery has not made any attempt to rearrange the call so I’ve had to book an appointment in several weeks to get this moving again. 
Disappointing.
GP surgery review: shifnal-&-priorslee-medical-practice
Title: Call
Rating: 1 out of 5
Visited: June 2022
Receptionist booked a call back for the 25th June 2022. I percifically mentioned that my mobile phone does not allow calls to be answered from blocked numbers. Receptionist assured me this would be highlighted in the notes for today's cb. 
Dr called with withheld no. Just sums up this practice.
GP surgery review: shifnal-&-priorslee-medical-practice
Title: No one answers the phones
Rating: 1 out of 5
Visited: June 2022
I don’t like to complain but the service given by Shifnal Medical practice is disgraceful.  3 times trying to get through to reception, was 5th in the queue, dropped to 4th 10 mins into the call, still 4th and been on for 52 minutes.  For anyone with ongoing health problems must get so frustrated with this.  This needs to be addressed ! In a town where they are throwing up houses, they can’t cope with the patients now let alone taking on new people !! As I’m typing this I am still 4th in the queue and been on for over an hour