janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: east-barnwell-health-centre
Title: Great practice with friendly staff
Rating: 5 out of 5
Visited: September 2023
I very recently registered with this practice and the reception staff were very kind and pleasant. They were super efficient, processed my registration within an hour of me leaving and I was able to book an appointment the next morning. The GP was also very lovely. Overall a very pleasant experience and I just wanted to acknowledge how lovely the reception staff were.
GP surgery review: east-barnwell-health-centre
Title: Bad communication
Rating: 1 out of 5
Visited: April 2023
My referal was not sent 3 months after being completed, I was not given any clear information why, repeatedly given the same information which didn't answer my concern, told I would be contacted and was not. Given vague information and little communication with the actual Dr .
GP surgery review: east-barnwell-health-centre
Title: Really great attention to the individual
Rating: 5 out of 5
Visited: October 2022
When it's possible, the clinicians call the patient and they run really thorough questions. On a couple of occasions, they didn't have enough information with just a call and they give me appointments. Also, very thorough exams being really considerate and kind at the same time. Really recommended.
GP surgery review: nuffield-road-medical-centre
Title: impossible to get an appointment
Rating: 1 out of 5
Visited: November 2023
The Drs are very lovely but it's impossible to get an appointment. Staff doesn't take notes so every conversation starts from scratch. I've been trying to get an appointment for weeks for a non-urgent matter to no avail. This is not the first time this is happening.
GP surgery review: nuffield-road-medical-centre
Title: Very Helpful
Rating: 5 out of 5
Visited: October 2023
My husband and I have recently moved into the area. The receptionist was very helpful with regard to the forms and making initial appointments for us. She also made an appointment for my husband to have a telephone appointment to request his meds.  GP rang during the timescale stipulated and again was very helpful. All surgeries are under pressure and given those pressures I still found this one to be professional, friendly and approachable. Good choice for us.
GP surgery review: nuffield-road-medical-centre
Title: Seriously unhelpful staff
Rating: 1 out of 5
Visited: October 2023
Needed to get a simple declaration note from a GP regarding my Mothers health issues for a legal matter. The receptionist told me that it would have to go to their admin dept and could take 30 days.
This is a simple 2 line letter with a doctors signature which would take less than 3 minutes to produce. Diabolical service from a so called caring profession. Another poor review to add to the countless others already left. Disgusting!
GP surgery review: nuffield-road-medical-centre
Title: Underwhelming at best
Rating: 2 out of 5
Visited: September 2023
Not a shining example of communication or service.  Sent messages are never really replied to or read fully. Replies are dismissive and cursory at best. Asked about fitness for a return to work and was told 'it's up to you'. No enquirey , interest shown, or advice given.
Nurse for a blood test was friendly and efficient as for the rest ...

Not seen a doctor in years, phone appointment at best. Never seems crowded or busy. Do they actually have doctors on site   or is this just a filtering centre to get rid of perceived 'time wasters'.

This poor level of service was confirmed after talking to one of my neighbours who also has the misfortune to be registered here.

Would not recommend .
GP surgery review: nuffield-road-medical-centre
Title: The worse practice in town
Rating: 1 out of 5
Visited: November 2022
Since I move in 2019 to the area it’s been an inconsistency service what they provide. Terrible administration, it’s impossible to book an appointment with them and when I want to get seen it’s always over the phone. I’ve been waiting for a reply for as scanner and haven’t heard from anyone neither a follow up from my GP. 
Paying NHS for the funds going to this, it’s not a deal.
They are literally the worse service I had.
GP surgery review: nuffield-road-medical-centre
Title: Failing systems and inconsistent advice
Rating: 1 out of 5
Visited: June 2022
My experience has been the same as other reviews. It's almost impossible to get through over the phone. You are held in a queue before eventually being cut off and restarting. When filling in the online appointment form, you then wait all day to see if you are lucky enough get a call. If you dare to miss it by going to the toilet you're cut from the list. I have also had doctors ringing the wrong number so then not getting through to me or ringing when I've specified I'm unavailable. When I have spoken to a GP,  they usually dispute what the previous GP has said making it very difficult to trust what I am told. I have been told by more than one GP to go to A+E rather than ring then practice when symptoms occur because then I'll get a referral. I realise the NHS is under great pressure and I am sure that the GPs are doing the best they can. However, rather than posting a response to this review with a series of excuses for the failings, I'd rather the time was spent review existing systems and planning improvements.
GP surgery review: nuffield-road-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: May 2022
This surgery isn’t giving no even basic services. Not been able to talk to anybody for hours and days is unacceptable. I called and called and all I get is we are busy call later or if I ever get to the queue to be answered they cut you off when reaching number one. It’s impossible to make appointment, see a dr, talk to someone or even get a blood result. It’s unbelievable and the s impossible this place can have any good review
GP surgery review: york-street-medical-practice
Title: Terrible appointment process
Rating: 2 out of 5
Visited: April 2023
GPs are great, but process for getting appointments is awful - have to ring in the morning on the day with no online booking or even phone queue, so just have to call over and over again to get an appointment. Managed to go through that process today and book an appointment to be called by the GP, only to find out later in the morning that the appointment was not actually booked somehow despite verbal confirmation from receptionist. It was not possible to get one anymore as all slots were gone, and they were not even able to book me one for the next day, so will have to go through calling process again to get the appointment that I already booked. A ridiculous process adding unnecessary stress to managing health issues.
GP surgery review: york-street-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: July 2022
Registered here shortly after moving to area. Needed to transfer some repeat prescriptions and website said to make telephone appointment. Amazed to get one the same day! Doctor had my notes in front of her so also did a review of my general health and previous issues. Recommended to have an NHS Health Check, carried out within 2 weeks (would have been quicker but Nurse was off sick on day of original appointment). Check found one measure of cholesterol slightly high, addressing via dietary changes presently. I also got a badly infected insect bite more recently, again , got a telephone appointment within an hour, followed by an immediate visit to surgery for her to confirm and prescribe treatment. 

My experience of York Street has thus been excellent so far, would recommend if you move into the area.
GP surgery review: firs-house-surgery
Title: Impossible to see a doctor
Rating: 2 out of 5
Visited: January 2024
I am writing on behalf of my partner. He attempted several times to make an appointment with the doctor about troubling symptoms. He has called at 8am promptly but can never get through and     even went into the practice and the receptionist helped him fill out an e-consult. The response by text was "we are unable to offer you an appointment." The NHS website says specifically for these symptoms you should see a GP. What do you have to do to get an appointment?! At my GP practice I know i would be seen within a couple of weeks
for non urgent symptoms that could worsen. This is completely unacceptable from Firs House surgery.
GP surgery review: firs-house-surgery
Title: Excellent support
Rating: 5 out of 5
Visited: August 2023
Problem with pharmacy about dispensing morphine on a Friday afternoon - excellent care from reception team and GP to issue paper prescription.
GP surgery review: firs-house-surgery
Title: Always there
Rating: 5 out of 5
Visited: May 2023
We moved my parents to impington at the start of 2020. Registered with Firs house surgery and we haven’t looked back since.

Firs house have provided my parents with exemplary care and valued advice. Considering the current political climate and increasing pressure on our local Gp’s the services they provide have been without fault. In fact I would go as far as saying exceptional. Yes the new online system has caused the ever amazing staff some additional problems but they have managed! The services provide have not suffered. I say this as my mother and father have some rather complex medical needs and the staff, Gp’s and Dn’s have always been there, throughout the most testing of times. I thank you all.

 With respect and thanks 

Terry
GP surgery review: firs-house-surgery
Title: Hung up on when in the call queue
Rating: 1 out of 5
Visited: May 2023
Sat in a call queue for 25 mins then when got to the end the call was cancelled.
GP surgery review: firs-house-surgery
Title: ‘New’ online appt system is reprehensible
Rating: 1 out of 5
Visited: March 2023
If you can get into their care, it’s great. But… 

But it’s almost impossible. It was nigh on impossible to get an appt by phone before, but the ‘new’ online system, started early 2023, is a utter disaster and a disgrace. 

So many of us have volunteered to help them test a system. Of course they’re under pressure - we all are - but ‘we can’t cope’ (per the local newsletter) - but then in effect to say ‘& we’re not going to do anything about it’… that is unacceptable. 

Please, Firs… reach out to your community and let us help you provide the service for which you are contracted, and which we need, & appreciate, if we can get it. Please. Today. Please. 

Does anyone at NHS read these reviews? How can there be so many poor reviews and no action is taken? What can we do if Firs continue to say no, that they’ll just bludgeon on doing this so badly?
GP surgery review: firs-house-surgery
Title: unacceptable
Rating: 1 out of 5
Visited: March 2023
a new online booking system which is available for 3 or 4 minutes at  08:00am and some days not at all, is not fit for purpose and is worse than the previous telephone booking system. all we ever hear from the practice is excuses for how busy they are and how there is nothing they can do to improve. i know there are limited resources in terms of Doctors in the uk but some decent processes and business practices to alleviate these problems would go a long way, as would actually talking to your customers rather than imposing the new booking system with zero consultation.
GP surgery review: firs-house-surgery
Title: Unacceptable appointment system
Rating: 1 out of 5
Visited: March 2023
Trying to make an appt with this surgery is impossible. You have to ring or email at 8am. By 8.02am the website has been closed down and after waiting for up to 45 minutes on hold get told there are no appts left. You are then told you cannot make an appt at any time in the future and to ring 111. I have tried ringing and going on the website for 5 days in a row (tomorrow will be day 6) to speak to a doctor about a medication query. I don't need an emergency appt just on within a week. I took their advice and rang 111 and got no further forward. I don't understand why it is now impossible to make an appt. Before this new appt system I had no problems and was very happy with my GP practice. Now it causes unnecessary stress and provides an unacceptable service. The staff are also dismissive of your needs and obviously reading off a crib sheet.
GP surgery review: firs-house-surgery
Title: troubles with getting help
Rating: 3 out of 5
Visited: February 2023
i have to say now the docters are very nice but the form online is never available to use and then if you call you hit a brick wall 
as to what you can do next i am trying to not stretch the service but i need help and im not getting it
GP surgery review: firs-house-surgery
Title: Telephone Queuing
Rating: 4 out of 5
Visited: February 2023
When listening to the queuing system messages (again and again, and again) I couldn't help but pick up on the concern about patients who do not attend. I'd respectfully suggest that if I needed to cancel an appointment the thought of waiting in a telephone queue for half an hour or more to do so would make me think 'Nah, life's too short'. 

What if there were an email address for this purpose?
GP surgery review: firs-house-surgery
Title: Appalling
Rating: 1 out of 5
Visited: January 2023
Used to be good place. Now it is intolerable.  Rude receptionists who seem to be medically qualified for some reason.  A simple request from Consultant at Addenbrookes for a new drug prescription is beyond their capabilities so I am using hospital instead.
GP surgery review: milton-surgery
Title: Very difficult to get appointments
Rating: 2 out of 5
Visited: May 2022
It used to be the case that you could get an appointment at Milton Surgery, but lately it's been impossible, and causing my family a great deal of stress and anxiety. We've had to resort to using a private GP because I can't handle the stress of calling over 100 times in a row in the morning to only be told that all the appointments for the day are gone. Not fit for purpose.
GP surgery review: over-surgery
Title: Excellent treatment
Rating: 5 out of 5
Visited: July 2023
I went for help with a mental health issue. The kindness and sensitivity I received from the doctor and reception staff was brilliant. The care they gave was discreet and took into account how nervous I was feeling. I can't say too many thank-yous to the staff at this practice; they really do an excellent job!
GP surgery review: over-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
All the staff at manor park very helpful and understanding including reception personel they all did marvellous including doctors and lady inreferals i was treated with dignity.
GP surgery review: over-surgery
Title: Massively over subscribed with little care for patients
Rating: 1 out of 5
Visited: December 2022
My daughter who is 4 years old was unwell. After 45 minutes on hold I finally got through to which they advised me the next appointment they had was the following week. I can not understand why this practice takes on so many patients and won’t prioritise a child or prioritise reducing the patients they have to improve their service! It’s disgraceful!!! In this day and age the care we receive is horrific, it’s like going back in time. We ended up having to go to a&e and waited for 7 hours. The whole point of the gp practice I thought was to avoid people going to emergency wards etc. horrific practice
GP surgery review: over-surgery
Title: Prescription-Gate
Rating: 1 out of 5
Visited: March 2022
I have 3 items that I have been told I need on repeat prescription.  It has taken 4 days and I still only have 2 out of 3, that is despite having to have the prescription sent to different phamacys because they "can't" get it where it needs to be.  Despite e-mails (because you can't request prescriptions over the phone) detailing what is required its still incorrect.
GP surgery review: waterbeach-surgery
Title: Do something with it!
Rating: 1 out of 5
Visited: August 2023
Rosalind Franklin House is the only place you can register in Waterbeach and is one of few 2-stars GP surgeries on Google Map. 

They have cancelled online booking system in the 21st century and only provide one hour window each morning for making appointments though phone call. Patients queue for ages to get a chance. If you are lucky enough to reach a human being, most time they just arrange the doctor to call you back. When they call you back, they can't even wait 2 minutes for you to pick up the phone.

You should just avoid living in Waterbeach, if you are old or long-term sick people.
GP surgery review: waterbeach-surgery
Title: Complaint
Rating: 3 out of 5
Visited: April 2023
Telephoned this morning ( 11th April) at 08.30am and was told by the recorded voice message that I was number 29 in the queue, which may indicate there is another telephone number that can be used to contact the surgery, to make an appointment to see the GP. Apparently the surgery does not open until 08.30am, then how at 08.30am can I be number 29 in the queue?
GP surgery review: waterbeach-surgery
Title: Not the excellent GP surgery it was before being taken over
Rating: 2 out of 5
Visited: September 2022
Doctors are either part time or locums, therefore it is rare to speak to (let alone see) the same doctor twice.  Accordingly, it is impossible to develop the working relationship between doctor and patient fundamental to General Practice.  Since the practice take-over, this important aspect has deteriorated significantly to the point of being non-existent - a formerly excellent family practice staffed by doctors who knew their patients (and vice versa) is now little more than an impersonal call centre.  I am uncertain who is to blame for this but it certainly isn't doctors, who have been driven to despair (and worse) by inhumane work expectations, including an overload of largely unnecessary bureaucratic paperwork. We are lucky at least to have access to a qualified GP, but that is where it ends. Sad, very.
GP surgery review: waterbeach-surgery
Title: Patient’s health is not important
Rating: 1 out of 5
Visited: July 2022
This place should be closed because they do not do serve their mission. They have one purpose: to get rid of a patient. A lot of empty admin, but in the end you are left without any help. It is impossible yo get an appointment, they do not call as planned, GP will not call back. Terrible place, very unprofessional and they simply don’t care.
GP surgery review: waterbeach-surgery
Title: Useless
Rating: 1 out of 5
Visited: May 2022
Had a phone consult with a Dr who knew nothing about me, couldn't help me and stated she would make a face to face appointment with another doctor for a few days time, even gave me a time and day! Turn up only to find the appointment had not been made - and now I've been given an appointment with the very same useless doc who couldn't help in the first place. 

Making an appointment in advance is impossible, with months of waiting time and the only solution offered is to "call in the morning". Despite being closed down for a while, this practise has not improved at all. Doctors are either part time or locums, you end up having to explain everything from scratch again, there's no chance of developing a working relationship for long term conditions and half the time they get repeat prescriptions wrong!
GP surgery review: waterbeach-surgery
Title: Impossible to get appointment
Rating: 1 out of 5
Visited: May 2022
One time I called in the middle of the day and listened to a recorded hold message for an hour, when I finally got through the receptionist said I had to call at 8:30 to make an appointment- it wouldn’t take much to at least make the recorded message say that!

You have to literally watch the clock turn 8:30 and then call immediately, and even then you’ll be in a hold queue for 20 minutes plus. I was told a doctor would call at some time in a 4 hour window- she did call and told me to come in at 6, which I did only to find the surgery was closed. 

How many people are put off bothering to make an appointment when it’s this hard, and missing serious conditions?!

Also one time I walked in and asked for my medical record- I needed it for a study I’m taking part in- and the receptionist gave it to me without asking for any ID or even my date of birth. I tried raising that concern with various bodies but no one thought it was their responsibility.

I know the NHS is horrendously underfunded but this surgery does seem particularly ridiculous.
GP surgery review: willingham-medical-practice
Title: Won't answer the phone
Rating: 2 out of 5
Visited: August 2023
In spite of being first in the phone queue for an hour the reception wouldn't answer the phone. I have been to the surgery multiple times and the receptionists simply ignore the ringing phone even though they are not speaking to anyone (except each other) in person. The wait for the earliest appointment is around four weeks. When you speak to anyone in person they are perfectly lovely, but they obviously need to get a new management.
GP surgery review: willingham-medical-practice
Title: Poor
Rating: 1 out of 5
Visited: June 2023
Fed up being told routine appoints are 4 weeks.
Service is appalling
Emergency appointments available if you win the lottery and can get through at 8.30
Doctor I saw today was quite patronising and quite clearly had not read my notes and didn’t have a clue about my condition.  He asked me how long I had had the condition - surely if you read the notes you would know this and what it was.  Complete waste of time.
GP surgery review: willingham-medical-practice
Title: Poor service
Rating: 2 out of 5
Visited: June 2023
This is a GP practice that seems to think it is okay for a 2 and a half year old to wait more than half an hour and the communication at the practice is non-existent
GP surgery review: willingham-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
When I became suddenly and very worryingly unwell the response of the surgery was excellent - fitting me in to see a doctor that same morning and providing very good follow-up.
GP surgery review: willingham-medical-practice
Title: First class
Rating: 5 out of 5
Visited: August 2022
Practice is great, the ladies on reception are wonderful and amazingly kind.
From my phone call at 10am to walking out with meds, just over an hour!
Thank you all so much.
GP surgery review: willingham-medical-practice
Title: Room for improvement
Rating: 3 out of 5
Visited: July 2022
I’ve been a patient of this practice on and off over the last 20 years. While I find the drs to be mostly great, approachable, good listeners, as well as the nursing staff, the general surgery could be run better, they lack communication. They have called me before to raise a concern with my daughter and then never replied to my email asking for more information, I actually raised this for the practice managers attention too. The reception staff are where I find the problems, while most are friendly, one in particular seems to lack any sense of compassion, has an awful telephone manner and quite frankly sounds as if she would rather be anywhere else. I’ve had many roles within the NHS and don’t think it’s hard to act as if care! This seriously needs to be looked into.
GP surgery review: bridge-street-medical-centre
Title: Great care
Rating: 4 out of 5
Visited: May 2023
Thank you for great care from both admin and medical staff.
My appointment went very well, with all queries dealt with straight away with kindness and efficiency.
Many thanks.
GP surgery review: bridge-street-medical-centre
Title: Wonderful team at this practice
Rating: 5 out of 5
Visited: April 2023
It’s not often I leave reviews but I had such a positive experience with this GP surgery this morning, I felt I ought to share.  I’ve had my fair share of negative experiences with GPs in the past, that left me feeling unheard, patronised and unsupported. Today was the complete opposite! Helpful reception team and a lovely GP who asked lots of questions, didn’t make me feel like I was being rushed and actually gave me options. I left feeling like I wanted to hug them all! Such a refreshing experience! Thank you.