janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: rope-green-medical-centre
Title: repeat prescription problems
Rating: 4 out of 5
Visited: September 2022
Rope is a good practice and I’ve always found the medical and the support staff helpful and as my partner is a Doctor at another practice , I’m well aware of the pressure they work under. That said the Repeat Prescription Service process needs to be reviewed. I use Pharmacy 2u as my prescription provider and my around 2 weeks to process and the main delay is Rope approving the prescription request. Given Rope will not approve a prescription request unless it more or less due (ie no early approval) it is essential requests are approved in a timely manner. It is really unacceptable to have such delays on essential medicine. On one occasion recently I had to call in and get a prescription on demand there and then because i had literally run of medicine. I hope this review improves things and avoids the need for a Formal Complaint if this continues.
GP surgery review: 42-kingsway
Title: Very through GP
Rating: 5 out of 5
Visited: January 2024
I have seen a few Doctors recently and the Doctor I saw today was the most thorough Doctor I have seen in a long time. Also very lovely manner, no rushing . Examination was so thorough it gives confidence. Massive thanks to Dr C 05/1/24
GP surgery review: aintree-road-medical-centre
Title: Doctors without any doctors
Rating: 1 out of 5
Visited: May 2023
Impossible to get an appointment, more impossible to get through to the front desk. Staff arent helpful at all. Get told to ring at 8am but you are stuck in a traffic jam of calls only to finally get through to be told to try again tomorrow and then hung up on without even asking for details, if you do get an appointment with a doctor they arent worried about your health and just want you out of there office as soon as they can. 100% would avoid this practice at all cost. Would give -5 stars if i could
GP surgery review: blundellsands-surgery
Title: Doctor went above and beyond
Rating: 5 out of 5
Visited: November 2023
I have just moved to the area and registered with Blundellsands Surgery. I recently attended an appointment relating to my young daughter. The doctor was very thorough when examining my daughter and took the time to explain what he needed to to us. He clearly outlined the treatment plan and phoned me the next day to check how my daughter was doing. The doctor went above and beyond to help and we were very grateful.
GP surgery review: blundellsands-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
I am new to this practice from July 2022, my experience with this practice starts when you walk into the surgery. The people on reception are very helpful, friendly and go out of there way to help you with your problem. In this surgery I have never had any problem in seeing my GP. My GP is extremely understanding, caring and helpful to my condition. Overall, the GP practice is very professional.
GP surgery review: blundellsands-surgery
Title: Flu Jab
Rating: 5 out of 5
Visited: October 2022
Absolutely amazing procedure for receiving my flu jab today. Booked in for 2 pm, arrived at 1-55 pm and left after being vaccinated at 2-02 pm, Brilliant !!!  
Can't thank them enough for making this the easiest vaccination I have ever had, well done Blundelsand's Surgery !!!!
GP surgery review: blundellsands-surgery
Title: Unprofessional and inept
Rating: 1 out of 5
Visited: July 2022
I have been trying to get medication to relieve pain in my shoulder which a GP stated i would need if the current medication does not work. I have called today (after calling yesterday with a similar experience) and have spoken to the rudest, most unprofessional and unhelpful receptionist I have ever had the displeasure to speak to. 
Additionally the doctor who spoke to me last week asked me to speak to my specialist and get their names so that he can prescribe the meds that would help relieve my pain and we are now 1 week on with no actions taken by the GP even though i have complied to all the requests.
GP surgery review: bootle-village-surgery
Title: Excellent Apointment
Rating: 5 out of 5
Visited: October 2023
I had some treatment on my knees due to arthritis and the Dr who i seen was fantastic explaining the procedure and what to expect in the coming days/ weeks etc    since my appointment and precdure i now have no pain at all so hopefully this will last for a few months at least. Thank you
GP surgery review: bootle-village-surgery
Title: Call up to make an appointment
Rating: 1 out of 5
Visited: November 2022
Call up  a billion times to have nobody answer the phone 
Call up to  make a doctors appointment 
Nobody answers 
Call up 100 times no answer 
Call keeps saying ended or busy 
What’s the point in having a reception to take calls if they’re not willing to do so
GP surgery review: bootle-village-surgery
Title: empathy  and professionalism lacking!
Rating: 1 out of 5
Visited: October 2022
This surgeries reception manager has been extremely unhelpful and showed an extreme lack of empathy or professionalism when dealing with my 76 year old lovely Uncle who had been  recently diagnosed with cancer . 
Making every request so difficult for him to access the support he needed to proceed in having a second opinion at a cancer hospital! 
The trainee GP was helpful but unable to sufficiently proceed with his request for an appointment to see a cancer consultant. 
This situation should never happen to any patient… what happened to GP surgeries helping their patients to receive the best possible care???
GP surgery review: bootle-village-surgery
Title: Systems frustrating
Rating: 4 out of 5
Visited: October 2022
Lovely caring trainee GP.
Longterm problem, still waiting hospital review 6 months on(not GP fault) however poor Solution  to my pain and plan to follow up when it took 84 attempts to get through due to restrictive appointment system for non urgent but long term issues
GP surgery review: bootle-village-surgery
Title: Can't get appointments
Rating: 1 out of 5
Visited: June 2022
impossible to get a GP appointment. I ring every morning at 8am, after 60 attempts I get through to your reception and get told the same thing. All appointments are taken and to repeat the process the following day. I have type 2 diabetes and cardiomyopathy and I get dizzy spells on a daily basis and your reception tells me to go to the walk in centre or hospital if I think its an emergency.  I don't know if its an emergency,  I need a doctor to see me to tell me if its an emergency.  The walk in centre is a 5 hour wait so I'm not sure what the point of having a doctor is if I can't see one. I tried to go private but as I have pre existing conditions I have been declined and therefor I am reliant on your services but I feel I am being blocked by incompetent reception staff that will not speak to each patient on its merits but instead tell all patients the same scripted message. 

Please pass my frustration to the senior members of staff if that is even possible.
GP surgery review: concept-house-surgery
Title: Outstanding Practice
Rating: 5 out of 5
Visited: August 2023
I have been with Concept House Surgery since 2001 when it was then on Stanley Road, over 20 years and have only ever had the best service from both the doctors and all the staff. This practice has helped me over many different 
illnesses. With the awful funding for our NHS I can only thank this practice for the dedication and pure care over these years. The nurses at this practice also go above and beyond in their care, the amount of advice I have received is so overwhelming they are never patronising or rude no matter what the question. Reception is amazing and I know they always try to help me whatever I am asking for. Definitely friendly and accommodating. Doctors like these should be treasured and respected for their knowledge and expertise. Thank you all for so many years of wonderful service
GP surgery review: concept-house-surgery
Title: Poor changes
Rating: 1 out of 5
Visited: August 2023
On calling the doctors surgery, I was told they don't take pre booked appointments anymore.  Instead you have to call at 8.00 am and hope you get connected ( Because its really busy the receptionist told me) for a telephone consultation, that will be assessed to see if you need an actual appointment to see the GP. Utterly ridiculously poor system. I Will take measures to leave this joke of a surgery as soon as I can
GP surgery review: concept-house-surgery
Title: Fantastic care and support
Rating: 5 out of 5
Visited: August 2023
I write, once again, to extend my thanks to Concept House and their excellent care and compassion. I contacted the surgery this morning and was able to secure an appointment the same morning in less than 2 hours of them opening. 
I cannot thank the surgery enough for all their support since I rejoined in November 2022.
Thank you to all the admin team and GPs; you're all amazing. 
Regards,
Graeme
GP surgery review: concept-house-surgery
Title: Fantastic support
Rating: 5 out of 5
Visited: June 2023
I am once again very grateful for the help and support from Concept House. They have been amazing during these difficult times. 
One receptionist in particular has been fantastic.
GP surgery review: concept-house-surgery
Title: Great staff
Rating: 5 out of 5
Visited: June 2023
Just to say thanks to the staff that answer the phone and gp. Had to make contact a few times this week due to feeling poorly. Appointments made and felt looked after.
GP surgery review: concept-house-surgery
Title: The extra mile - front of house staff
Rating: 5 out of 5
Visited: May 2023
Front of house staff in GP practices often have a bad rep…. But I couldn’t speak any higher of all the front of house staff here. Up until having my little boy, I didn’t really have much contact beyond booking appointments but that’s changed a lot over the last 3 years. The front of house staff are incredibly compassionate, supportive, pay attention and remember you, and importantly, they are efficient. I am very appreciative of how they have treated me over recent years.
GP surgery review: concept-house-surgery
Title: Some wonderful GPs
Rating: 5 out of 5
Visited: May 2023
I have had mixed experiences with GPs in this practice, all the GPs are of course knowledgeable, but there are a couple of GPs here who are wonderfully containing, supportive, and really do offer person-centred care.  Navigating systems in the NHS can be stressful and worrying, and when you have a good experience with a medical professional, it makes a huge difference.

One specific GP has gone above and beyond for my little boy, they offered a supportive space where I could be heard. They provided balance and containment, and allowed me to make decisions jointly.

I saw another GP today who made me feel safe and contained (after some difficult experiences). They saw me speedily, made a point to fit around my work and really went the extra mile.

There is another GP who unfortunately does not work there always now - but they are incredible - I directly told them that if more medical professionals had just 10% of their mannerisms and warmth, combined with their knowledge, then the NHS would be a much better place.
GP surgery review: concept-house-surgery
Title: Never had a problem
Rating: 5 out of 5
Visited: May 2023
I have had to contact the surgery a few times recently about ongoing health issues. I have needed numerous appointments with the doctor and never found it difficult to arrange one. I did not agree when the surgery got rid of prebookable appointments and was worried that I would not be able to get through at 8oclock but I have been pleasantly surprised. The reception staff are always friendly and supportive.
GP surgery review: concept-house-surgery
Title: Appalled
Rating: 3 out of 5
Visited: March 2023
I can not believe my experience whilst waiting in reception for my appointment. The receptionist take calls and talk among themselves surly knowing people can hear them? Someone took a call regarding an end of life patient then proceeded to crack a joke regarding end of life to another member of staff! Extremely unprofessional, I’m lost for words.
GP surgery review: concept-house-surgery
Title: Terrible ignorant service
Rating: 1 out of 5
Visited: March 2023
After meeting doctor had blood test completed. Called after two weeks to discuss. After trying to explain I just wanted to discuss the results I was told I couldn't unless I was prepared to make an appointment. That is, for after a chat with the doctor. I tried explaining I don't need an appointment. But they refused to pass me through unless I would. I was then told it could not be at amy local surgery but one much further away. I have mobility issue so had to say no at which they said call back in the future. 
So now I don't bother with calling them but will wait till they call me. So I may never see a doctor again.
GP surgery review: crosby-village-surgery
Title: Telephone
Rating: 2 out of 5
Visited: November 2023
I have rang the surgery twice now on different days and each time someone has answered the phone cuts off. I don't know if this is deliberate or an error with the phone line. But it is extremely frustrating having to wait in the queue and then being cut off like that. Very disappointing.
GP surgery review: crosby-village-surgery
Title: Great service
Rating: 5 out of 5
Visited: September 2023
My daughter is having a horrific time at the moment with a back injury and I have to say the surgery have been amazing.
GP surgery review: crosby-village-surgery
Title: Horrendously bad practice
Rating: 1 out of 5
Visited: March 2023
Unprofessional admin staff. Problem everytime contact is eventually achieved. Have personal conversations whilst dealing with patients. Treat patients as though they're a burden. Locum GPs someday none at all. Practice nurse who works one day a week. and nothing changes despite several complaints.  I rue the day I chose this practice when I moved back to Crosby and now unable to be taken on elsewhere. Have even paid to see private GP. Apparently still taking on new patients...my advice dont touch it with a bargepole
Cant even be bothered to update the website
GP surgery review: crosby-village-surgery
Title: Awful
Rating: 1 out of 5
Visited: July 2022
How is this practice still able to run with such horrendous service? They don't call back when they are meant to and good luck getting an appointment.
GP surgery review: crosby-village-surgery
Title: Cannot see a doctor
Rating: 1 out of 5
Visited: April 2022
After trying for an hour and 10mins to get through I went in person to try and get my child an appointment. I watched and waited. Finally I was spotted and a phone was answered. The person on the phone got an appointment and my son did not- there were none left immediately. And then I come on here to find the surgery is permanently closed and moved but noone saw fit to inform the patients. The doctors are fine, if you can get to one but getting an appointment is nigh on impossible.
GP surgery review: crosby-village-surgery
Title: Sever lack of staff
Rating: 1 out of 5
Visited: April 2022
After calling every morning for a week when I finally get an appointment the only doctor working is ill. The surgery now has no doctor avaliable for the rest if the week. 

This definitely not the doctors fault they are ill but I am left wondering how many doctors the whole surgery has? 

Also now the 4th time a prescription has not made it to the chemist on time. Completely unacceptable
GP surgery review: crosby-village-surgery
Title: What do you call a Practice with no Doctors..
Rating: 1 out of 5
Visited: February 2022
Crosby Village - How can they seriously expect to deliver a service to patients when they have to tell you there are no Doctors and they have no idea when this unacceptable situation will change.
GP surgery review: crosby-village-surgery
Title: Awful service
Rating: 1 out of 5
Visited: January 2022
I received a txt message, asking me to book an appointment to discuss medication but when you call you can never get an appointment, how can all appointments go within 60 seconds of the phone line opening, if I had another option of a GP I would move!!!! avoid if possible
GP surgery review: crosby-village-surgery
Title: Would review the doctor but can not get to see one
Rating: 1 out of 5
Visited: January 2022
I have been trying to get an appointment at this surgery since before Christmas! 200 times this morning I have tried. Got the actual ringing tone 3 times for nobody to answer! Awful awful surgery will be moving ASAP
GP surgery review: crossways-practice
Title: Terrible service for patients and doctors
Rating: 1 out of 5
Visited: October 2023
Getting an appointment is almost impossible , we now choose to wait on the step at 7.30 in the morning since they did not send a urine sample but tested in house and missed stage three cancer. They seem to have one doctor on at a time and they are worked to death
and demoralised but im sure the partners are doing well . I have cellulitis in my foot with a venous insufficiency  a dangerous combination yet i have no appropriate painkillers, as the over worked doctor forgot to print it out, he did print the other three he gave me. 
Its just the worst practice that now is almost impossible to use.
No usable phone access, the reception staff are becoming acclimatised to such a bad service that they now take any comment as an affront  . Plenty of staff in the background beavering away developing income for the surgery but just the one doctor ay a time for 1000s of patients. It seems actual general practice has been put on the back burner. I work with  very able special needs and every year the surgery sends out a nurse to review them , yes a nurse comes to the house, when do you or your loved ones get that kind of service , never now days . This happens because this creates extra income for the surgery and that seems to be very relevant at crossways nowadays.... The shareholders should be ashamed , they have taken away a vital service and I am sure patients are suffering . I know i am,  and all for Mammon
GP surgery review: crossways-practice
Title: Appalling
Rating: 1 out of 5
Visited: January 2023
Started ringing at 8am. 45 minutes later phone was answered only to be told "no appointments". No surprise there. Was advised to go on E consults. Again no available appointments. This practice used to be really good. However since Pc24 took over it has gone downhill dramatically. They really need to look into the running of this practice. Will have to look at changing doctors.
GP surgery review: crossways-practice
Title: Death of what was once a great service
Rating: 2 out of 5
Visited: September 2022
I have had several unrelated issues and tests done, not once has anyone advised me of the results.  After many calls, and not being able to get through I gave up with the phone and went to the surgery. The receptionist gave me the results (obviously I Had Questions for the GP) no appointment was offered and I had to take pot luck ringing each day at 8pm, only to be given a telephone appointment with a nurse practitioner nearly two weeks later.  Fed up with it all.  I am sure the one and only receptionist manning the phone and desk is too!!!! Today I have been buttoned once and left holding for 8 minutes before the phone cut off again. Hence the review. 

Also why are you able to leave a message for the GP on the app when ordering medication to find nothing has answered, the response I was given was "oh we don't look at those messages". ?????????

All faith gone.  Never mind I'll make another cuppa.
GP surgery review: crossways-practice
Title: Awful service
Rating: 1 out of 5
Visited: August 2022
I was on holiday in the area, and became unwell. This surgery was the nearest, so having no success phoning, my husband took me there. The surgery was empty, and I asked a very bored looking receptionist if I could see a doctor. She didn't know what to do, so had to ring Dorchester to ask advice. The reply was that they couldn't see me. According to NHS guidelines, I should have been seen. I had to go home!
GP surgery review: crossways-practice
Title: Worst practice
Rating: 1 out of 5
Visited: August 2022
Never get a answer when phoning. I was phoning all day every day in the end I went, on my way in i rang the number walked in couldn’t hear the phone ringing and girls where sitting talking. They’d unplugged the phone line.
GP surgery review: crossways-practice
Title: Poor service, too difficult to get appointments
Rating: 1 out of 5
Visited: July 2022
Appointments can only be made if you ring the surgery from 08:00 on the day. The phone line will be busy and can take anywhere from 20-60mins to be answered which means that in most cases all appointments will be taken. They do not allow for appointments to be made in the future, even if your doctor has advised that a follow up appointment is required, you can only try entering the queue each morning at 08:00. To compound the situation, there is only one permanent doctor who only works two mornings a week, the other appointments are seen by locums which means you will very rarely see the same doctor twice (if you can get an appointment). Further compounding the situation is that they have folded two practices in to one... Crosby Village Surgery patients must now use Crossways, however they have not provided extra staffing to Crossways (medical or non-medical staff), they run two computer systems (one for each surgery) which means that if one administrator is using the Crosby Village designated computer, you need to wait or more likely will be asked to call back (and re-enter the queue). 

This practice is not staffed properly and as such is not fit for purpose. 

I have been trying to get a follow up appointment for our baby with the original doctor that advised we need to have the follow up, for over one month but we cannot get past the 08:00 queueing system, the receptionist even advised me to take the baby to Alder Hay where we will be seen on the day...shocking!!!
GP surgery review: crossways-practice
Title: Unprofessional and unhelpful
Rating: 1 out of 5
Visited: June 2022
I have been waiting for results of biopsies for five weeks now, had gastroscopy 26th July biopsies taken, had to chase reults up, finally dr surgery requested them, they have been in surgery for two weeks and nobody has looked at them and let me know if all clear, when ring just get fobbed off by receptionist with one excuse or another so much so I just get so depressed at thought of having to ring them again, which adds to my already high stress levels, am at end of my tether
GP surgery review: crossways-practice
Title: Give up
Rating: 1 out of 5
Visited: April 2022
I have been with the practice from birth 62 years ago and what it has become is a shadow of what it once was. We have not had a resident Doctor for over two years. I am not a serial moaner but when there is something not right with your health and you still cannot see a doctor it becomes unacceptable. I am undergoing tests for a complaint and I have to constantly chase the results and further plan of action. We don't have any doctor now till Wednesday. I again have to ring up on this day for a telephone appointment, why they can't book me in now I will never know. I have tried looking for an alternative practice to move to, but no one is taking any new patients. Looks like they are all the same these days reading the reviews.
GP surgery review: eastview-surgery
Title: Brilliant Doctors
Rating: 5 out of 5
Visited: March 2023
The receptionists are amazing just like the doctors. I am very pleased with the surgery I would never think of going anywhere else.
GP surgery review: eastview-surgery
Title: Absolutely amazing
Rating: 5 out of 5
Visited: January 2023
The receptionist are extremely friendly they have a few brilliant doctors. Also I can always get an appointment when I call first thing in the morning