janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: thornley-street-surgery
Title: Poor callback service.
Rating: 3 out of 5
Visited: November 2022
On 2 ocassions now i have failed to receive my Gp appointment calls to my mobile phone , which for some reason sent calls to voicemail. Knowing this was a problem i clearly asked for the next call to be via landline , however this request was ignored and low and behold 2 appointment missed due to calling mobile. For some reason it is to difficult to ring an alternative number. And speaking to a receptionist about my experiance ,well, it was my fault, should had the phone near me,all negative, no understanding or compassion,afterall i have only waited several weeks for this appointment and still waiting.
GP surgery review: thornley-street-surgery
Title: Disgraceful Treatment
Rating: 1 out of 5
Visited: November 2022
Attended on time for a face to face appointment with the GP to be told a mistake has been made and the appointment was cancelled by another member of staff ( this is not the first time this has happened), I was not informed of this via telephone/post and was spoken to by the usual rude and condescending receptionist telling me nothing can be done, they can't arrange another appointment and to call in at 8am each morning which is a waste of time because you can never get an appointment this way and they've not got any online either, was told in a condescending way that I have had a lot of appointment's lately so I obviously don't have issues getting an appointment, this was a direct dig at my health, asked to speak with the manager, was denied, asked to have the manager call me, was denied, even though it is their fault I was being blamed for this and told to speak to their team leader who only comes in once a week for a couple  of hours - explained that I have mental  health issues but this was ignored and followed by more sarcastic, unhelpful remarks with attitude - was also recently denied diabetic testing strips and lancets because I don't need them apparently and funding is a problem for the surgery so I have no idea what is going on with this ruthless, uncaring surgery and its arrogant obnoxious staff but it is despicable how they are treating patients who are already ill and have poor mental health, they have no sympathy or empathy whatsoever - came home distraught, without an appointment and dreading the next time I have to go in there.
GP surgery review: thornley-street-surgery
Title: Register elsewhere. Save yourself the stress.
Rating: 1 out of 5
Visited: October 2022
I turn up for diabetic check.Weight & blood pressure. You can see a nurse face to face but never a Dr face to face post covid.
 I wait an hour ,I'm the sole person in the surgery.
 Nurse checks my weight & Blood pressure. Then gives me a form to go elsewhere for a diabetic blood test. I say its a pity you are not trained to take blood,it would save taking up another nurses time & my own. Oh I can take blood she says but Ive not been asked to.
 So off I go , to have to arrange another appointment elsewhere,waste my time and another professionals time.
 A week later I get a text,please book an appointment at the surgery with the nurse to have a diabetic foot check!!
 An absolute waste of everyones time and the NHS wonder why they have no money .
 Blood taking,weight check,BP test and foot check all could have and should have been booked in one appointment.
 To add insult to the whole shambles of the surgery ,there is no free parking. I'm on Disability benefit only, so 3 times I have to pay fuel to travel and 3 parking tickets .
GP surgery review: thornley-street-surgery
Title: Medication review
Rating: 5 out of 5
Visited: September 2022
I suffer with Adult ADHD and anxiety which makes simple things very stressful and can be an anxious time for me, all I can say is that the staff and Dr's are not mind readers, if you explain to them you are struggling they will help you and treat you kindly and go out of their way to resolve your issues.  I know this from experience, so thank you all the staff and doctors in a very stressful and overstretched time
GP surgery review: thornley-street-surgery
Title: Not impressed
Rating: 1 out of 5
Visited: May 2022
Their appointment is always booked even if you call by 8:00am on the phone, you will still be told that their appointments are fully booked for the day, that you should call back the next same. Same cycle over again
GP surgery review: bilston-urban-village-medical-centre
Title: Had to pay for the free vaccination!
Rating: 1 out of 5
Visited: August 2023
To call this surgery is a horrible experience. Long wait, receptionists are rude, make you feel like you disturbing their day!
I called to get hepatitis A injection and they refused it! No advice why or where to get it! Just go private! Literally two words answer. Disgusting attitude, every single time I have to call to book an appointment. Every single time!!!
GP surgery review: bilston-urban-village-medical-centre
Title: excellent  weight management  nurse
Rating: 5 out of 5
Visited: June 2023
When i first went  i was  depressed over weight living with complex health issues on looking at  everything was  advised to stop  certain  deinks and foods  and started to lose weight  once i got on a happier level i joined slimming world  willenhall  consultant is excellent so through my  journey with the  support  from you  i have lost  5  stone and do  fitness daily  my anxiety  wouldnt let me go swimming but now i do to say the  support has been amazing i feel happier  lighter in weight  and the  advice given has been amazing  i have  gone from breathles to full of  energy  my sleep apnea has imoroved  and its going to help me  with  surgeries i have to have in near  future  never think its not possible  with the right  support  you  can do it  so dont feel alone go  see this amazing  nurse  i have nothing but heartfelt thanks for her  because i know i would still be sat in a chair  drinking  cans of cola and  snacking   and more  so from the  bottom of my  Heart  thank you  for your time kindness and support  i stand in a better place because of you xx
GP surgery review: bilston-urban-village-medical-centre
Title: Complaint dealt with
Rating: 3 out of 5
Visited: May 2023
Following on from my earlier post on behalf of my mother, I made a formal complaint against a member of staff and the Practice and in fairness to the Practice my complaint was addressed within 48 hours by the Practice Manager to a satisfactory level. My calls were also handled by a receptionist who was polite and the calls were answered within a reasonable time.
GP surgery review: bilston-urban-village-medical-centre
Title: Worst practice ever
Rating: 1 out of 5
Visited: April 2023
Absolutely diabolical.

Booked an appointment after trying for months for my husband, requested Ettingshall medical centre as its local, went and it closed. So they just have booked it for Bilston urban village telephoned them 2 minutes past his appointment time and surprise surprise.. They were closed yet had the cheek to ring me asking if he was going to his long awaited appointment at 6.40pm..when theyre closed at 6.30pm. Absolutely disgusting!!!
GP surgery review: bilston-urban-village-medical-centre
Title: Disgraceful level of care
Rating: 1 out of 5
Visited: April 2023
My mother, aged 96, underwent an earwax removal operation at New Cross on 7.12.22. A practice nurse was informed the same day that my mother was ready for a hearing aid assessment, but failed to make the referral until 27.4.23, an appointment was arranged for 8 days later, but could have been arranged for 4 1/2 months earlier.
GP surgery review: bilston-urban-village-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: April 2023
The reception staff are very unprofessional. Each time I call they tell me something different. Due to working I needed a weekend appointment I was told call back 8am Saturday. I did and it turns out the surgery doesn't open Saturdays. Each time these receptionists ruin patients lives. Absolutely disgusting.
GP surgery review: bilston-urban-village-medical-centre
Title: Joke of a place
Rating: 1 out of 5
Visited: March 2023
Had an appointment this morning that I’ve waited 5 weeks for to have a follow up about tablets I need for vertigo that I suffer with daily, get the the doctors for 7.55 waited out side for 10mins until some one opened the door then waited in a que to just check in to see the doctor, which made me late for my appointment which may I add the rude doctor I seen told me I couldn’t be in the room for no more than 10mins as I was late which I stated I wasn’t and I’d been standing in reception for 20mins waiting, for the doctor to tell me I need to re book an appointment to get my tablets, this was the only reason why I waited so long for me to still not get the medication I need

This place needs shutting down its past a joke you haven’t got a set doctor that you can go and see, they don’t no about your conditions every time you go you see some one totally new and they no nothing about what’s wrong with you so you have to keep explaining what’s wrong
GP surgery review: bilston-urban-village-medical-centre
Title: Unfortunately the worst GP Practice.
Rating: 1 out of 5
Visited: February 2023
This practice is so badly managed that I feel it causes stress for patients. 
I had an appointment in October to discuss an issue I’m having. Firstly I went to see a nurse earlier in the summer who said there is nothing she can do which is completely different to nhs website guidance. After going back to check on this the doctor it wasn’t true what the nurse said. Booking a blood test is a joke I had one at the wrong time for the first one, the second one I thought was the right time but no I had to book again, then I’ve just chased an update for the third to be told it’s normal however I’m still having the same issue but no follow up or appointment to investigate via alternative methods. The level of care from this practice is awful and distressing. I’m going to have to sort the process at another practice after being told I had to wait a year and come back to this practice.
GP surgery review: bilston-urban-village-medical-centre
Title: Where do I begin
Rating: 2 out of 5
Visited: February 2023
I have been having immense pains and been put on too many medication for my age. I was told I would get a call back, however the GP didn’t even bother calling me back when I’ve been advised to ensure I book appointments to discuss separate matters. This is the cherry on top for me and there is so much going on with my health I feel that I am getting nowhere. This has happened twice in a space of a week and I am fed up. I have had to take sick leave from my workplace, due to my bad health at the moment. I feel as though the GPs just care about the amount of time spent on the call than the patient’s issues itself. It is pathetic and beyond a joke at this point. I have tried to call this morning at 8am sharp and was still stuck on caller 10, 1 hour 5 minutes in. I have no choice but to resort to 111 for advise on my pains and get referred back for consultation. I am beyond fed up. This is my health being put at risk.
GP surgery review: bilston-urban-village-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: February 2023
As everyone else says an awful practice. But by the look of it they don't care as no reviews replied to. What is the point of the review system if nothing is done to improve it?
When you can get an appointment who you see is usually helpful (not always) The Reception staff however are unhelpful and most of the time rude. I have been hung up on several times. I was told an appointment I made was pointless as they couldnt help me.
GP surgery review: dr-mudigonda
Title: Wow what a fab doctor
Rating: 5 out of 5
Visited: December 2022
I was forced to go to my doctors by my wife for a problem down below, like most men I felt embarrassed to talk to a female doctor. Absolutely no need, when she called my name my anxiety went through the roof. This doctor was amazing compassionate and empathetic to my issue. I left feeling much better and was left thinking, what was all the fuss about me visiting my GP, these ladies are fantastic.
GP surgery review: health-and-beyond
Title: Poor practice
Rating: 1 out of 5
Visited: January 2024
Had to wait 2 weeks for my  meds the pharmacy and the surgery blaming each other for the none arrival of my medical seriously  thinking of going to another practice  and pharmacy
GP surgery review: health-and-beyond
Title: Ridiculous!!!!
Rating: 1 out of 5
Visited: December 2022
No duty of care given !! Trying to get a prescription after the memory clinic told them my dad needs a certain thing ( who has vascular dementia ) and they can’t even do that after a week !!!! This is the same every month he needs his medication when it should be on repeat but they have taken it up on themselves to decide what’s best for my dad and not listen to the specialists who actually know what my dad is going through and knows what he needs,  I get no help at all and I work full time as well as my dads main carer, but I spend most of my days chasing the doctors to do their job !! Worst experience ever with this surgery !!
GP surgery review: health-and-beyond
Title: Shockingly Bad - should be Shut Never Answer Phone
Rating: 1 out of 5
Visited: July 2022
Three calls this morning, first one was 48 minutes  on hold then call was terminated by them. Attempted second call after 5 minutes they terminated call again. Now on 3rd call, trying to get a urgent referral letter for Elderley mother.
GP surgery review: health-and-beyond
Title: Very Unhappy
Rating: 1 out of 5
Visited: July 2022
I have been trying to see a doctor for over a month. I have spoken to 2 Doctors over the phone who have given me basic information for my complaint. My complaint is getting worse, and I now need to see a doctor. This morning I eventually spoke to a receptionist who absolutely would not even consider even a telephone call from a Doctor. He was very rude when there was no need to be and he wouldn't let me speak and let me explain my problem. I wasn't angry or rude and I eventually gave up. I have been attending this surgery for 30 years and in the past the Doctors were absolutely brilliant. This is now not the case.
GP surgery review: health-and-beyond
Title: No care or compassion
Rating: 1 out of 5
Visited: June 2022
Tried calling the doctors took 2 hours then the receptionist lied about the doctor coming out to see my elderly father this has happened 3 times in the last 2 weeks. They have no queuing system on the phone they cut you off no communication skills.
GP surgery review: duncan-street-primary-care-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: December 2023
Fantastic practice. Very friendly and knowledgeable hard working staff. A great experience, quick to diagnose and suggest appropriate treatment options. Would highly recommend this practice.
GP surgery review: duncan-street-primary-care-centre
Title: Brillant GP and great Practice
Rating: 5 out of 5
Visited: December 2023
GP was the best I have met in a very long time. Showed real compassion and interest in my issues. Very patient and not hurried at all. Gave me a great way forward with my issues and I left with confidence. 
Thank you.
GP surgery review: duncan-street-primary-care-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: December 2023
I called on the Friday before a Christmas and was excited to wait ages on good and not be able to speak to a doctor. I got straight through some to one of the recruiters practice's best doctors and got my problem resolved and want rushed. I've been with this practice for as long as I can remember and they've never let me down, they've always helped me and the reception staff are always very kind and nothing is too much trouble. Can't recommend them highly enough.
GP surgery review: duncan-street-primary-care-centre
Title: Great trainee doctors
Rating: 5 out of 5
Visited: November 2023
I would just like yo say I saw one if the nicest GPs on my last visit. She took the time to listen to me. Asked about my other health conditions and concerns.
Since covid this has been very rare.
GP surgery review: duncan-street-primary-care-centre
Title: Today's visit
Rating: 5 out of 5
Visited: November 2023
Quick appointment made by friendly admin staff and saw doctor who listened to my problem with referral made during visit.
GP surgery review: duncan-street-primary-care-centre
Title: Supportive practice
Rating: 5 out of 5
Visited: November 2023
This practice has been extremely supportive and caring towards my health care needs. This includes the whole team from the wonderful receptionist who booked my appointments, ensuring I received an appointment, to the understanding Doctors and nurse. Their patience, care and support has been paramount during this tough few months. I am touched by the kindness and appreciate the time given during the appointments.
GP surgery review: duncan-street-primary-care-centre
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
The surgery is very good and the doctors are great they listen and take their time. They also give you peace of mind.
GP surgery review: duncan-street-primary-care-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: November 2023
Had a perfect waiting time, GP is very understanding and they were friendly staff. Everything was checked as per standards and the consultation was swift and thorough.
GP surgery review: duncan-street-primary-care-centre
Title: Good
Rating: 4 out of 5
Visited: November 2023
My experience was good. The only thing that could be improved is the temperature in the waiting room
GP surgery review: duncan-street-primary-care-centre
Title: Always a good experience
Rating: 5 out of 5
Visited: November 2023
Phoned and asked to see a doctor, appointment same morning, doctor was excellent and helpful, as is all the staff, been a patient a long time and the service never changes always very good
GP surgery review: east-park-medical-practice
Title: Amazing team and practice
Rating: 5 out of 5
Visited: December 2023
An amazing practice with an amazing team! The reception team are very caring and attentive, they really go above and beyond to help with any queries! One particular receptionist made me feel very at ease during a telephone call and followed up my call. The GP I have seen is lovely, always caring, considerate and reassuring. A lovely team who deserves lots of praise and thanks!
GP surgery review: east-park-medical-practice
Title: Not a great service sorry
Rating: 2 out of 5
Visited: February 2022
Emailed surgery lunch time regarding was up there early they wasn't open so couldn't put a repeat of in they were shut over weekend  and iv had no blood pressure tablets let which I do need and other stuff they never got back to my email  so now I'll have to wait till tomorrow to put it in my prescription in and I'm still waiting for hospital appointment  also not great
GP surgery review: fordhouses-medical-centre
Title: Great family practice
Rating: 5 out of 5
Visited: January 2023
My family is with this surgery for the last 7 years. The doctor and the staff are excellent. Appointments are available most of the times.
GP surgery review: tudor-medical-centre
Title: No appointments
Rating: 1 out of 5
Visited: November 2023
Phoned them yesterday told me to ring back today i have and they got no appointment everytime i ring no appointment especially when it for a baby it ridiculous get more drs and nurses in
GP surgery review: tudor-medical-centre
Title: Caring Receptionist
Rating: 3 out of 5
Visited: July 2023
When I called the surgery, the receptionist was kind, understanding, caring and did all she could to help me.
For this , I would like to say thank you
GP surgery review: tudor-medical-centre
Title: Great Service
Rating: 4 out of 5
Visited: June 2023
The staff, nurses and doctors did a fantastic job looking after my father over the last 9 months whilst he was on palletive care and working with Compton Hospice.  
Doctors regularly called and visited when necessary to assess his condition. Sometimes difficult to get through on telephone but when you did always got a call back with an up date.
GP surgery review: tudor-medical-centre
Title: Worst practice
Rating: 1 out of 5
Visited: March 2023
13 weeks pregnant still no contact from midwife. Called the practice few times regarding this and got told they’ll contact me soon. Wandering when it will be. It’s my first pregnancy as well and I got no clue what I’m doing and no support from them. Been to the hospital few times and even had an early 5 weeks scan due to pain etc and GP didn’t pick up on that.
GP surgery review: tudor-medical-centre
Title: Great compassion
Rating: 5 out of 5
Visited: October 2022
Visited the surgery for an emergency appointment and was seen quickly and the GP went above and beyond to find out what the issue was.
GP surgery review: tudor-medical-centre
Title: Terrible Reception Staff
Rating: 1 out of 5
Visited: June 2022
When ringing for blood results, the automated telephone system is on a loop. Plays you recorded messages then cuts you off as too busy to answer the call. I have bloods which required further investigation, no one contacted me to tell me that, results ignored by surgery. Patients are such an inconvenience to surgery staff, they have absolutely no idea that they work in customer service or indeed that people are I’ll and in need of help, they are rude and dismissive. I then asked to speak to the practice manager or if she could return my call. I was told that the practice manager doesn’t speak to patients, as if the patient is the lowest form of life. Apparently the practice manager is too busy to see every person who wants to moan. This place is absolutely atrocious and has steadily got worse over the years. I have been a patient for 44 years and am absolutely disgusted at the treatment I received.
GP surgery review: tudor-medical-centre
Title: Waste of time
Rating: 1 out of 5
Visited: February 2022
After trying 7 times and spending the best part of 3 hours on the phone to try and book an urgent appointment I was offered one 8 days later.  I’ve had nothing but trouble with this surgery .. the reception staff are unhelpful that’s when they do actually answer the phone.  
Avoid at all costs!
GP surgery review: tudor-medical-centre
Title: Absolutely no help
Rating: 1 out of 5
Visited: January 2022
First of all if you phone them up you got to make sure you’re prepared to phone them the whole day if you eventually get through to the receptionist for an appointment they’ll then tell you to phone back at 8am when you do even if you phone 8am not one second past they’ll then say there’s no appointments available maybe it’s because I’m a man but this gp is possibly the worst in the midlands if not in the UK
GP surgery review: tudor-medical-centre
Title: Unbelievable
Rating: 2 out of 5
Visited: January 2022
My husband has got to make appointment for blood results and another one because someone wants to talk about his blood pressure I went from number 14 in the queue to 3 in one hour then it started ringing I hung on for a further 10 minutes but no one answered.
GP surgery review: tudor-medical-centre
Title: Worst practice  in Wolverhampton
Rating: 1 out of 5
Visited: January 2022
Trying to sort medication they don't answer phones to me or pharmacy. Wet to surgery  to try  and sort it staff rude and unhelpful
GP surgery review: whitmore-reans-medical-practice
Title: Medical
Rating: 1 out of 5
Visited: February 2023
I ordered my repeat prescription 2 week ago and it was rejected, then I had phone call from surgery telling me it was too early. I explained they don't send me enough for 2 months. I have no metaformin left she said she will order with urgent request. After 3 day I went to surgery and found my perception still not signed by doctor. I was told that doctor is running surgery can not sign my perception. because doctor is not capable of doing to things at one time. 2 week's pasted I still have no medicine. Is it great surgery would say. Eventually I decided to move surgery to where doctor are
Capable of doing 2 things at time . Receptionist are not up to the job.