janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: john-smith-medical-centre
Title: great practice
Rating: 5 out of 5
Visited: March 2022
great Doctor's 
great HCA and locum nurse ,
over all good surgery 
at present the nurse is only there on a Friday could do with being there at least twice a week.
need more front reception staff and another GP that way there would be very availability for appointment's 
staff are friendly , manager is brilliant and always make time for her patient's also the lady that works beside the manager and who is covering the manager at present is also brilliant and very helpful and polite.
GP surgery review: the-white-house-surgery
Title: wonderful
Rating: 5 out of 5
Visited: July 2023
this is the most amazing practice I have ever experienced in my 65yrs (living in many places)
every doctor I have dealt with is 'above and beyond' and the lead person (pharmacy) couldn't have been more helpful and kind to me this morning in arranging for my many prescriptions to now run concurrently..... You won't find a better medical practice!!!
GP surgery review: the-white-house-surgery
Title: Very poor
Rating: 1 out of 5
Visited: January 2023
The GP has not actioned any referrals deemed necessary following  a neurologist letter that they received over 2 months ago. When I phoned to speak to the surgery the receptionist was very rude, rushed and did not give me the opportunity to speak. She just wanted me off the phone. My son has a severe learning disability and autism and his behaviour can comprise his safety and wellness. If I wasn’t there to advocate for him he would be left to rot. Get some manners and allow people time to speak and explain their problems. It used to be the patient that was rude but now the staff are! Very poor
GP surgery review: the-white-house-surgery
Title: How do you get an appointment?
Rating: 2 out of 5
Visited: December 2022
I am a software engineer so not a computer illiterate and I can't figure out how to get an appointment online. When you go to the route of "book appointment", the system suggest to look for other services first which is not applicable to me. I can't go beyond that.  econsult doesn't work. patientaccess website says GP doesn't provide the service so there is no way to do an online booking but that is not clear from website (before we were told we should book online). We can't get an appointment on the phone because whenever we call it is all booked. You have to call at a specific time and it fills out very quickly because they only take on the day bookings not for the next day.
GP surgery review: the-white-house-surgery
Title: Appointments
Rating: 2 out of 5
Visited: April 2022
How do you get a appointment I bet you have got a fast computer. Sadly I have not, I went to  see the nurse last week from a request from the hospital. while I was there I ask about a lump which has come up on my elbow, I was ask to make a appointment to show the doctor the lump, So I went to the reception and ask for any day or time,  only to be told they had all gone and phone in the morning. Which I did only to be told sorry you have to go on line and book it sadly I could not work out how to make the booking so I phone again and was told all the booking had gone and phone back tomorrow ? and I remember the days you made a time with a human being and appointments where not for a day
GP surgery review: the-white-house-surgery
Title: Very  very poor service
Rating: 1 out of 5
Visited: January 2022
Receptionist is very rude . Not helpful at all . Put the phone down .Try to be more polite and professional   .The receptionist that answered the phone was extremely rude; In their manner of speaking, It felt like they were not listening to my simple request at all or trying to understand. I eventually gave up as I was becoming increasingly frustrated. my previous experience I put the email to Practice Manager to call back email them to surgery email  no response . Call to the reception team any update they told me 10 days time.No response over 10 month .
GP surgery review: barton-house-group-practice
Title: Helpful informative practice
Rating: 5 out of 5
Visited: December 2023
Left message online and received very sms quickly and was later that day offered face to face appointment .I was delighted to have a face to face appointment and had time to ask questions and explain various symptoms. I was treated politely and respectfully and received helpful information and prescription. I am lucky to receive nhs treatment and get help when needed. GPS  and receptionists there are always helpful and polite
GP surgery review: barton-house-group-practice
Title: Dealing with new technology
Rating: 0 out of 5
Visited: October 2023
I went to the surgery for a pre arranged flu injection  
I went to the reception to book in and was told that there was wall mounted screen and could I use that. I said I would not know how to use it.  
There was a patient very upset over how the reception had dealt with them. I feel with new technology like the screen that it would be useful if a member of staff went out and showed people how to use it.
GP surgery review: barton-house-group-practice
Title: Reception and medical team
Rating: 0 out of 5
Visited: October 2023
Over the many years i have been a patient at Barton Centre everything has been excellent. Attitudes of receptionists, medical personel. Receptionist ls are always patient and cordial and just amazing. Medical team : doctors,nurses and all are very humble and know what they are doing. You are the best!  Keep your good work.
GP surgery review: barton-house-group-practice
Title: I went to get my flu vaccine
Rating: 0 out of 5
Visited: October 2023
The practice had contacted me to offer me the flu vaccine. Whilst I was there the nurse also offered me a health screen check up. This involved taking some blood samples and a history of details about my current levels of activity, exercise, emotional and general well-being. 
The nurse was very gentle, charming and thorough. She was also pretty efficient in taking bloods and giving the vaccine injection in a swift and painless manner.
I was very happy with the consultation.
GP surgery review: barton-house-group-practice
Title: Great communication
Rating: 0 out of 5
Visited: October 2023
I met this GP for the first time at this appointment. I was very impressed by his professionalism and considerate attitude. He was knowledgeable whilst also concerned to ensure my emotional as well as physical well-being. Great communication. I left my appointment knowing my health issue was being addressed yet also reassured that I was in good health.
GP surgery review: barton-house-group-practice
Title: Really allayed my concerns and fears
Rating: 0 out of 5
Visited: October 2023
I was offered a face to face consultation. Thorough examination and onwards referral to specialist services. The GP was calm and patient and this really allayed my concerns and fears.
GP surgery review: barton-house-group-practice
Title: Caring and attentive GP
Rating: 0 out of 5
Visited: October 2023
I had an appointment with a GP.  
She immediately put me at ease with her warm and caring manner. She listened attentively and asked follow up questions. She clearly explained the investigations required and the follow up arrangements.  
Overall, I had a very positive experience.
GP surgery review: barton-house-group-practice
Title: Couldn't get any support
Rating: 0 out of 5
Visited: September 2023
My mother came out of hospital and couldn’t get any support and on hold for 20 minutes each time just to speak to receptionist. Finely got blood test for my mother. Was waiting 30 mins past appointment time, but lovely staff member on reception sorted a couple of issues out for me there and then.
GP surgery review: barton-house-group-practice
Title: Flu Vaccination
Rating: 0 out of 5
Visited: September 2023
I had a flu vaccination yesterday.  
The service was very efficient with no waiting time - basically a moving queue of people had the jab administered one at a time by a nurse while an admin colleague ticked off names on a computer.  
The downside was (1) there was absolutely no privacy so any questions asked of the nurse were heard by everyone in the queue and (2) no information was given on the vaccine administered, possible side effects etc (surely it would have been possible to give an A4 sheet to each person with information on the vaccine and what to do if any adverse side effects were experienced?).
GP surgery review: barton-house-group-practice
Title: Getting an appointment quickly
Rating: 0 out of 5
Visited: September 2023
I was concerned about pain on my head. Phoned the hot line. Explained myself and i was told that a doctor will ring me. A doctor rang me within 2 hours and gave me an appointment.
GP surgery review: somerford-grove-practice
Title: I have felt so well looked after
Rating: 0 out of 5
Visited: August 2023
I have been registered at the practice for a few years now and have always had amazing service. Every time I call, I get through to a receptionist very quickly and I’m always offered an appointment quickly. The receptionists are friendly and each doctor I have seen has been incredibly helpful and empathic. I have felt so well looked after by this surgery!
GP surgery review: somerford-grove-practice
Title: My first visit
Rating: 0 out of 5
Visited: April 2023
This was my first visit to the practice as I have just moved to the area.  
I rang this afternoon to see a doctor about getting my prescriptions, and managed to see one a couple of hours later, much to my surprise.  
We went through my ailments and was asked to book in for blood tests and managed to get them all done a couple of hours later.  
I must say that the doctor was above and beyond in seeing to my needs, as was the nurse who took my bloods and also gave me a pneumonia vaccination and booked me in for my COPD.  
The are all so friendly and have your best interests at hand and they listen to you.  
So from the medical staff to those on reception, I give a big thank you, you all deserve more in my opinion.  
Many thanks
GP surgery review: somerford-grove-practice
Title: Always a reassuring experience.
Rating: 5 out of 5
Visited: April 2023
From booking appointments, being greeted and helped by the team on reception to the doctors, nurses and healthcare practitioners, I have always had positive experiences. Most recently, I had a health check with the lovely health care practitioner who was not only professional and thorough, but also understanding, knowledgable and really reassuring. I was able to get an evening appointment that fitted around my working pattern. I left the surgery feeling heard and armed with knowlege and information to ensure I continue to live a healthy lifestyle.
GP surgery review: somerford-grove-practice
Title: How an asthma nurse educated me
Rating: 0 out of 5
Visited: March 2023
Having my first asthma attack recently in the doctor's surgery had left me feeling scared ,sick and very tired. I had never experienced anything like this before. The nurse who attended me at this time was really good. She brought in the help of the doctor. Thank you so very much. I realised my asthma was triggered because I had not been well for some weeks and there appeared to have been a problem with whom I was supposed to see. A recent appointment was booked and I saw a nurse at the end of March.  
I just want to say to her thank you, thank you, thank you. My husband and I walked away feeling educated regarding this medical problem. We have heard how severe asthma can be but did not understand much more. Being diagnosed is now an eye opener. She demonstrated on how to use the asthma apparatus. Showed the differences in changes of the lungs etc. I don’t know everything. But we now understand more.  
I am aware that their jobs are not easy, times have changed immensely, but it’s nice to know that there are still good people who will still take the time to be kind, patience, compassion and help you to understand the life changing situation we’re faced with.  
Again thank you to both nurses from my husband and I
GP surgery review: somerford-grove-practice
Title: Trying to get in touch with a GP
Rating: 0 out of 5
Visited: October 2022
Monday I wake up with a sore throat. Check my tonsils, I see pus, I have fever so I call the practice for help. They say they will call me back, which they do. They prescribe penicillin.  
Wednesday. No fever but more pain. More pus. I call them, I explain this, they extend the course for another 3 days (from 8 to 10 days). I ask whether I should get stronger antibiotics, they say what I am having it is ok.  
Friday. Pain is bad. Worse if anything. I can’t speak, talk and barely eat or drink. I call them again asking for help. I feel the receptionist barely cares and quickly closes the phone before saying that the GP will call me.  
The GP does not call me back. I am appalled. I am in incredible pain and no one even tells me to go to the practice to be physically seen. I am crying from the pain and I feel like no one cares, especially not the receptionist who picked up the phone.  
This is enough. Enough. People are literally sick and in pain and I feel like you keep pushing them away. All I want is to see a decent doctor and get treated for something that should have been cured in 3-4 days with the right antibiotics. I do not expect this treatment.  
I am still really sick and even considering going to A&E because I did not receive adequate care from my GP.
GP surgery review: somerford-grove-practice
Title: I had general health check
Rating: 0 out of 5
Visited: February 2022
I had great experience! I'm very thankful! I was checked quickly and very professional way. In 2 days time I received my result. I have changed my diet as they suggested 2 years before, all my parameters become perfect! Thank you very much!
GP surgery review: somerford-grove-practice
Title: The receptionist was nice and reassuring
Rating: 0 out of 5
Visited: January 2022
Over the weekend I didn’t feel right when urinating and can feel it getting worse. I vibrating my GP Monday morning and explained, receptionist was lovely and said I can come and give a sample as soon as I am able to. I went in at and did my sample at the GP, an hour and a half later a doctor called me to say I needed antibiotics and had sent my prescription over to my usual chemist. I felt the receptionist that dealt with me when I walked into the GP was so nice and reassuring and sorted everything out in no time. It’s an awful having UTI and really helps when things go smoothly.
GP surgery review: the-surgery-(barretts-grove)
Title: Excellent Practice brilliant staff
Rating: 5 out of 5
Visited: September 2023
I have had the privilege of being a patient at this Practice for the last 15 years.  I have the best Gp ever who has an excellent bedside manner and has a lot of compassion, wisdom, understanding, patience and sympathy for many of my chronic health problems. I cannot properly articulate how wonderful my Gp, the Practice Managers (all 3 of them that I have known) and how incredibly supportive the staff are.  Congratulations in all my decades as a patient of the Nhs that is is by far the best Practice ever
GP surgery review: the-surgery-(brooke-road)
Title: poor reception telephone manner
Rating: 1 out of 5
Visited: November 2022
The new reception staff are rude and argumentative. couldn't get results for tests they referred me for and tried to sign post me back the hospital that already signed posted me to GP. This is the last straw for me as i have been with this surgery for nearly 40 years and since covid the service i have received has been very distressing. people contact the doctor for health issues, but seem to get highly stressed
GP surgery review: the-surgery-(brooke-road)
Title: Excellent service
Rating: 5 out of 5
Visited: March 2022
I recently attended Brooke Road Surgery for a cervical smear test. The nurse carrying it out was absolutely excellent. She took her time, explained everything, warned me about what she was going to do, was very kind and gentle, gave me opportunities to ask questions or stop thr proecdure, and had a wonderful manner. She managed to strike the perfect balance between recognising that it would be awkward and embarassing for me, but not showing any embrassment at all from her front. She really made me feel well cared for, and did not give any sense that it was just 'another smear test' for her.
Her care made a huge difference to my experience of an invasive and potentially embarrassing procedure and I would recommend her service to anyone who needs to get their smear test done!
GP surgery review: balfour-road-surgery
Title: Good service
Rating: 5 out of 5
Visited: January 2024
I have received great service and also the clinician was able to speak to me in my language therefore it was easier for me
GP surgery review: balfour-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
Excellent service received   GP has been prompt in providing appointments and referring to specialist.  Keep up the great work
GP surgery review: balfour-road-surgery
Title: Outstanding health care practice
Rating: 5 out of 5
Visited: January 2024
I attended a post blood test consultation/ medication review, face to face appointment with doctor, booked through patient-access system. The doctor was professional, efficient, and friendly. She was a good listener and took time to respond to my questions. the amazing thing was, their system identified that, i was due for shingles vaccination, and the practice nurse and the reception staff ensured immediate treatment saving me a second journey. good example of how this practice has developed an integrated patient-centred service using it. despite the immense front of house pressures, it was outstanding service, well done Balfour Road practice.
GP surgery review: balfour-road-surgery
Title: Helpful and accommodating
Rating: 5 out of 5
Visited: January 2024
Everyone at Balfour Road Surgery has always been kind and helpful in terms of scheduling appointments and referring to specialists/private consultations - this includes not only the doctors and nurses, but also the admin team as well.

Although this review is for my recent visit, my family and I have had good experience here.

Keep up the great work and service!

Highly recommend the practice to everybody.
GP surgery review: balfour-road-surgery
Title: Excellent service and great practice
Rating: 5 out of 5
Visited: August 2023
Balfour Road Surgery has great Doctors and staff with excellent service. I have been undergoing treatment with this surgery and amazed with the kind of support and service they provide. Doctors are skilled and experienced. I would highly recommend this practice.
GP surgery review: balfour-road-surgery
Title: Great care
Rating: 4 out of 5
Visited: July 2023
Many thanks to the doctor and staff for their help during recent visit. I really appreciate care and advice received. I would recommend this practice every time. Thank you.
GP surgery review: balfour-road-surgery
Title: Excellent Practice with great Doctors
Rating: 5 out of 5
Visited: June 2023
Balfour Road Surgery is an excellent clinic with great Doctors and staff. I have been undergoing treatment and the doctors who have been treating me have excellent knowledge. They are very friendly, caring, empathetic and treats everyone with respect. 
The staff are very friendly and approachable as well. 
Overall, a great practice with knowledgeable Doctors and approachable staff. 
I would strongly recommend this practice.
GP surgery review: balfour-road-surgery
Title: A very good practice
Rating: 5 out of 5
Visited: May 2023
Thank you to the doctors and all the staff for their support and all their great help when I had a health crisis recently. 
I am so grateful and would recommend this practice every time. Thank you.
GP surgery review: balfour-road-surgery
Title: Great doctors but rude receptionists
Rating: 2 out of 5
Visited: May 2023
Booking an appointment in this surgery is extremely hard, you wait 1.5 hours on the phone and are put in the queue. When I finally got through to the receptionist, she didn’t let me even speak about my issue and kept saying all 5 clinics are fully booked. She then said that it’s a first come first serve service and when I tried explaining that I’ve been trying since 8am (as I was told by this same receptionist) she said that it is now 09:30 and I was too late. This is frustrating as you wait more than an hour on the phone for an appointment and because of the queue you can't even get one, then get blamed that you didn’t call from 8am. 
When I finally got an appointment after a week of trying and deteriorating conditions, my doctor was so caring and very helpful. Its a shame that the receptionists at this practice aren’t welcoming and rude.
GP surgery review: balfour-road-surgery
Title: Great service
Rating: 5 out of 5
Visited: May 2023
Great staff and very efficient service. Easy to book appointments and and staff is very helpful. They always contact you back if needed and give clear instructions
GP surgery review: cranbrook-surgery
Title: Caring Doctor
Rating: 5 out of 5
Visited: January 2024
Our wonderful Doctor is consistent in her care and highly professional. I have full confidence in her diagnosis and follow up treatment. She is extremely pleasant and always treat me with kindness and in a professional manner. I consider myself very lucky.
GP surgery review: cranbrook-surgery
Title: GP did not prescribe iron tablets to pregnant(37weeks)wife
Rating: 1 out of 5
Visited: January 2024
We(I, wife and son) registered with Cranbrook Surgery last month(Dec 2023) as we shifted to the Gants Hill area and had an initial health check as well. My wife is 37week 5 days pregnant. Since last month she has been taking Ferrous Sulphate 200mg tablets twice in a day as per midwife prescription. Yesterday the midwife checked her iron level and confirmed that it is low and she needs to continue taking tablets till pregnancy. In our previous GP which was forest GP it was very easy to get the medicine from the pharmacy. Today on 11th Jan 2024 we called Cranbrook surgery to prescribe the tablets to the pharmacy. Initially we were asked to visit the GP with a Maternity file and a medicine prescription. When I reached there I was told to book the appointment with the Doctor and the next available appointment is after 10 days. I am not sure how we can wait for 10 days for an iron tablet prescription when my wife's pregnancy is due in 3 weeks. This is a really bad experience for us. At one side redbridge council runs various programs to support pregnant women and kids' health and on the other side cranbrook surgery is not handling/guiding the pregnant woman properly.
GP surgery review: cranbrook-surgery
Title: Great experience
Rating: 5 out of 5
Visited: November 2022
Very kind and helpful people. Especially the physician is helpful and knowledgeable. Satisfied with the appointment.
GP surgery review: cranbrook-surgery
Title: Great service from the nurse
Rating: 5 out of 5
Visited: November 2022
It was an excellent service from the nurse. I am really happy with the service . She explain everything clearly and she is a very pleasant person. She makes me very comfortable and very approachable.
GP surgery review: cranbrook-surgery
Title: Nurse was awesome
Rating: 5 out of 5
Visited: November 2022
I had an appointment to see the nurse, she patient and explained the various tests. She was empathetic to our needs as well
GP surgery review: cranbrook-surgery
Title: Good nurse
Rating: 4 out of 5
Visited: November 2022
I took my son for his vaccination
The nurse was very helpful and friendly. Made easy for us and did her best make sure my son comfortable.