janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: fairview-medical-centre
Title: Great social worker support service
Rating: 5 out of 5
Visited: December 2022
I have been a patient for over 20 years. Due to my recent mental and physical health decline I needed to get support from the Fairview Medical Centre Social Worker.

The Fairview Medical Centre Social Worker’s support has been invaluable to assist me gain benefits I would never have been able to claim by myself or advocate for the extra assistance I have successfully gained. 

 I realise how fortunate I have been to access this service as friends in other areas/ GP practices cannot get this amazing level of support. I don’t take the service for granted and encourage the practice to  showcase it. Adults need this service without it patients could genuinely experience personal and even family collapse. 

The pressure on council social services teams means the support to people like me would be unlikely to take place. To be honest I would also feel uncomfortable contacting a council social worker as I am aware they are under staffed an struggling to assist vulnerable children etc.

The practice social worker operates in conjunction with the Dr/ Local health/ other charitable groups etc and in my opinion supports recovery in a holistic way. As the role is a part of the practice health and well being team means I am gaining a joined up level of support. It not only results in financial, health and well being benefit for patients but also the NHS too.

Thank you to the social worker and thank you to Fairview management team for being forward thinking to offer holistic and wide ranging services to help patients and the community.
GP surgery review: fairview-medical-centre
Title: Best Health Practitioners in the world!
Rating: 5 out of 5
Visited: December 2022
Quality of doctors, nurses and reception is high, I am sure Dr Graham had her input on that! That should be international standard for medical practice. Caring, professional, person centred approach. Amazing.
Through 9 years I had a chance to deal with Fairview Team on many occassions. High standard and support consistent
GP surgery review: fairview-medical-centre
Title: A very good practice
Rating: 5 out of 5
Visited: November 2022
I am very lucky to be registered at this Surgery. The doctors are very kind and competent. Especially Dr M Graham who goes the extra mile to make me feel better, nothing is too much for her to sort out my health issues.
GP surgery review: fairview-medical-centre
Title: Lovely Team - Well Organised.
Rating: 5 out of 5
Visited: October 2022
It must be really tough being in General Practice these days but everyone at Fairview, from the receptionists to the Doctors, always seem to be calm and considerate, despite the ruckus that some demanding patients make in Reception.
GP surgery review: leander-road-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
All the staff are so helpful and polite. The GPs and Nurses listen to you. I would recommend this surgery.
GP surgery review: leander-road-surgery
Title: Excellent Patient Service
Rating: 5 out of 5
Visited: March 2023
The GP wanted a thorough check up in order to review my medications. I saw the nurse for blood pressure, weight and height check. She was very professional,  pleasant and caring.  She noticed that I was also booked to have my blood test which I was meant to have done at the hospital but she offered to do it for me saving me time going to the hospital.  I  must say I am really happy and satisfied with the care and services rendered by all the staff at the Surgery.  Not something I can say from my experience with other surgeries.  Keep up the good work Leander Road Medical Surgery!
GP surgery review: leander-road-surgery
Title: Some facility lacking
Rating: 4 out of 5
Visited: January 2022
It's very good surgery,  specious space for the patients,  it will be a great help,  if small area to be make, for prayer area. It will be very easy to be on time for the appointment. Specially practicing Muslim to be on time, as they can be there earlier for their appointment. Sometimes praying at home, then rushing for the appointment.
GP surgery review: norbury-health-centre-(02)
Title: I am grateful
Rating: 5 out of 5
Visited: November 2023
Thank you to the nurse that did my blood test last week and referred me to another nurse regarding something else they were both fantastic and are the only people I’d like to see from now on. Very understanding and compassionate I appreciate you for changing my outlook on that particular thing nurse 2 and if it wasn’t for nurse 1 I would have thought that’s the pain your supposed to go through to get it done. Thanks again!
GP surgery review: norbury-health-centre-(02)
Title: Speedy service
Rating: 5 out of 5
Visited: October 2023
Very efficient, competent, caring and I cant fault the practise. Was able to get an appointment face to face and follow up call from the pharmacist was on time and very supportive. Also have received e follow up information from GP and an electronic prescription which I showed to the local pharmacist and medication ordered.
GP surgery review: norbury-health-centre-(02)
Title: Helpful and friendly
Rating: 4 out of 5
Visited: August 2023
The staff make you feel welcome and
cared  for on the phone or In the surgery They will always try to help in whatever way they can they will also sign post you if they are unable to help at the time you call.
GP surgery review: norbury-health-centre-(02)
Title: Amazing Doctor!!
Rating: 5 out of 5
Visited: June 2023
I had minor surgery on my knee at this Practice. The Dr who performed  this was so thoughtful and did a very small incision which is healed very well and with time the scar will disappear!
Great reassuance and so much empathy by this Dr who actually listens to you!
Great  staff and Nurses too..
GP surgery review: norbury-health-centre-(02)
Title: Great experience
Rating: 5 out of 5
Visited: April 2023
I did have an appointment with a nurse . She was so lovely, professional and patient. I was nervous at the beginning of my appointment, but with her, I felt less nervous.This was the best experience. Thank you
GP surgery review: norbury-health-centre-(02)
Title: Excellent GP Practice- Highly Recommend
Rating: 5 out of 5
Visited: February 2023
I have been registered at this GP for many years and have highly recommended it to friends and family who have moved into the area. I have recently given birth and have found the level of care exceptional, from my pregnancy right through to this present day. Everytime I have brought my baby into the surgery with a concern, the doctors have been extremely thorough in their care, which includes making fast referrals to specialists (when needed) to be sure about the issue presented. They have always been gentle and kind when handling my baby, which I cannot say was the case during our hospital stay.
My whole family have always appreciated the doctors here and received efficient care for our needs. The reception staff are also welcoming, friendly and very efficient at what they do.
GP surgery review: norbury-health-centre-(02)
Title: Booking Appointments
Rating: 3 out of 5
Visited: January 2023
I work full-time and it is very difficult to book appointments. You can only get a telephone appointment if you call at 8am and if a few minutes late it is difficult to get through! 
Why has the surgery not opened up online appointments when everything is getting back to normal?
GP surgery review: norbury-health-centre-(02)
Title: The GPs listened
Rating: 5 out of 5
Visited: January 2023
I was having health problems and explained my symptoms.  The GPs did not dismiss my views. They sent me for further specialist tests immediately which revealed I had more serious health conditions. I am so grateful for the support I received and for the GPs always ringing me back promptly to follow up my concerns. I also found the reception staff helpful and friendly which felt supportive when I was feeling distressed and in pain.
GP surgery review: norbury-health-centre-(02)
Title: Bllods
Rating: 4 out of 5
Visited: June 2022
Had my bloods taken today, it’s the first time I’ve ever where I’ve not felt the syringe needle go in to my arm, in the past I felt a pain with every syringe needle, this time not a thing.

The lady that did my bloods was very pleasant and friendly, she was knowledgeable and very efficient, with some helpful advice and took my bloods without me feeling the needle.
GP surgery review: norbury-health-centre-(02)
Title: Great Practice!
Rating: 5 out of 5
Visited: January 2022
The family has been registered with the practice for over 35 years, and I can confidently say the level of care is still outstanding.  The reception team is friendly and helpful, the nurses are caring and understanding, and the GP's are empathetic and pro-active.  Grateful to have them in our area.
GP surgery review: chartfield-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: October 2023
The practice has helped me enormously with some health issues I've had this year. The doctors are kind, thorough and professional. I am always treated with respect.
GP surgery review: chartfield-surgery
Title: Life changing treatment
Rating: 5 out of 5
Visited: August 2023
I have been living with a debilitating digestive condition after my gall bladder was removed over a decade ago. The diagnosis was IBS but my my bowel  had not been irritable in the 50 years prior to the surgery so perhaps the irritation was triggered by the removal of my gall bladder? Having discussed this over the phone earlier in the week, the GP listened, agreed that there may indeed be a connection between the loss of the gall bladder and the symptoms, and prescribed medication which has enhanced the quality of my life dramatically and made a huge difference to my health and well being. Thank you Chartfield Surgery. I will be forever grateful.
GP surgery review: chartfield-surgery
Title: Wonderful GP surgery
Rating: 5 out of 5
Visited: August 2022
The service at Chartfield surgery is simply wonderful. I would like to share a recent example of the outstanding service in offer. Last week we came back from our family holiday in Spain. My son had a skin infection and it was spreading was getting worse. I phoned the surgery on Monday morning and they offered an appointment that afternoon. My daughter then got the infection and again I phone the surgery the next day and they saw her. Today we went back for a checkup and the advice, reassurance and follow-up treatment was amazing. Everyone is so friendly and helpful. The surgery is really friendly and welcoming.  We are so lucky to have such wonderful GP practice on our doorstop. Thank you so much.
GP surgery review: chartfield-surgery
Title: Excellent consultation
Rating: 5 out of 5
Visited: May 2022
I phoned early morning with pain and irritation in my eye and not able to open it. Given appointment that afternoon. Doctor examined my eye and diagnosed the problem. Arranged for me to see Moorfields eye hospital. They phoned and I was seen the next morning. Some debris was removed from my eye. I was given ointment to put in. I was really impressed with the Doctor at Chartfield he was excellent.Thanks so much you are brilliant team.
GP surgery review: chartfield-surgery
Title: Best Treatment & Support
Rating: 5 out of 5
Visited: May 2022
After many years of trying, I finally found the right doctor at the right practice to give me the right support and after 6 months I have reversed my type 2 diabetes. The personal, humane approach by this young doctor was absolutely superb. Thank you Chartfield Surgery.
GP surgery review: the-heathbridge-practice
Title: Fabulous service
Rating: 5 out of 5
Visited: December 2023
Heathbridge’s focus on keeping its patients healthy is very impressive. They are constantly looking to make sure I stay well. 
Issues are tackled early and many of their actions are preventative. 
The staff are always sympathetic, engaging, professional and clearly genuinely care. 
Congratulations and thank you. 
Simply brilliant!
GP surgery review: the-heathbridge-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2023
I joined Heathbridge practice this year after moving house and recently had twins.

I have been so impressed with the care received compared to my previous GPs and particularly compared to experiences of friends in the area trying to get appointments arranged for their babies.

Online service is so impressive and quick, for example medications needed or physio referral when pregnant. 

The GPs and nurse I have met when having postnatal check and appointments for babies have been friendly, professional and very competent. They really give the impression that they care.

I could not recommend this practice enough.
GP surgery review: the-heathbridge-practice
Title: Friendly efficient practice
Rating: 5 out of 5
Visited: October 2023
Having moved to sw15 from north of the river, I was wary of local gp services as many seem to attract criticism.  I must say Heathbridge Practice was a pleasant surprise.  It has been less than a year but all has been first class so far....consulations, prescriptions, advice are all excellent
GP surgery review: the-heathbridge-practice
Title: excellent experience
Rating: 5 out of 5
Visited: May 2023
I was abroad without my medication, uncertain what to do and had an immediate and reassuring response to my on-line query. This is the second time I have had an excellent outcome to an on-line query to Heathbridge practice and had prompt advice and help.
GP surgery review: the-heathbridge-practice
Title: Highly recommended GP
Rating: 5 out of 5
Visited: April 2023
I’ve registered with this GP and using their services 2 yrs now. Receptionists & doctors are super helpful. I would like to mention couple of incidents. One lovely lady printed my test report with 2 minutes and no pushback for my request. Another is my recent visit where the doctor and front desk staff (it is a shame that the feedback stopped me from mentioning their names) was so kind and took immediate test and feedback (This is after 6pm) which is mind blowing where my friends are still wondering how my GP is so helpful. Front desk also helped me to register my GP account with NHS, which is amazing. 200% recommend this GP.
Kudos to the team for your help & support.
GP surgery review: the-heathbridge-practice
Title: Terribly disappointing
Rating: 1 out of 5
Visited: November 2022
Their staff made an appointment for me, and I am temporarily disabled, on crutches, dependent upon other’s assistance after the recent operation I have had and the practice was aware of this.
At the time of appointment the receptionist said that my name was not in the system! He then went to the manager of the practice and the manager simply said to come back tomorrow!!! 
They couldn’t care less and the way they handled this indicated that this was a very normal happening, as if it regularly happens in this practice.
Utterly disappointing!
GP surgery review: the-heathbridge-practice
Title: Warm and helpful people at this practice
Rating: 5 out of 5
Visited: November 2022
We are all so very grateful for the care and attention that the team at Heathbridge Practice gave to my elderly father and for the support they provided to my mother and I though his dementia and at-home care.  
Both my father's GP and The Patient Services Team were outstanding and we can't thank them enough for their kindness and concern for my father's wellbeing.
GP surgery review: the-heathbridge-practice
Title: Good practice, lovely staff
Rating: 5 out of 5
Visited: June 2022
Staff are really lovely and helpful! They are all pretty weight focused (I think every single visit I have to get on a scales) which is pretty bad. 

Reception are nice and helpful! Doctors and Nurses are very supportive and organised and very validating 

Their communications prior to appointments (like what you need to do for the appointment) is not good but otherwise the communications are good. Waiting list is very long but they really try to help. Referrals are very good
GP surgery review: the-heathbridge-practice
Title: Amazing service
Rating: 5 out of 5
Visited: June 2022
Fast, friendly, efficient and knowledgeable GPs and Nurses. Whenever my 2 year old daughter or I have had an urgent medical problem we have been seen the same day. GP even messaged me my results over the bank holiday weekend. Excellent clinical advice. Fast tests and investigations. Admin staff are very helpful. I can’t recommend them highly enough.
GP surgery review: the-heathbridge-practice
Title: Helpful, supportive practice
Rating: 5 out of 5
Visited: May 2022
My experience is of helpful, supportive GPS and nurses, and helpful reception staff.  Face to face appointments are routine, something which friends in other areas find difficult or impossible. I've been profoundly deaf in one ear since childhood; when my hearing ear was blocked with wax recently I could not hear at all. The practice is prepared to syringe ears which enabled me to function again, for which I was extremely grateful. Not all practices offer this.
Gaining access to the  Patient Access  website has defeated friends in other areas; I managed it only with the help of a reception staff member.
Thus on a number of counts I appreciate the support and service provided by Heathbridge.
GP surgery review: tudor-lodge-health-centre
Title: Very attentive practice
Rating: 5 out of 5
Visited: August 2023
The Tudor Lodge team has been very proactive in chasing up for follow-up appointments with specialists for me - great patient support.
GP surgery review: tudor-lodge-health-centre
Title: Superb Experience
Rating: 5 out of 5
Visited: June 2023
I had a GP appointment this morning. On arrival I was greeted by an extremely friendly receptionist. She was very helpful and listened to what I was saying. 
I returned in the afternoon for blood tests  and was greeted again by the same receptionist and her colleague. They were so very helpful and eager to help. 
I also saw the HCA who took bloods. She was so very kind and helpful. She gave me some great advice on health care. 
Thanks to you all. A great experience.
GP surgery review: tudor-lodge-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
My name is Simone and I live in Windlesham Grove, which is under the Tudor Lodge umbrella.  At Tudor Lodge, I am treated with respect a the most important, I fell cared.  From the receptionists to the doctors they all make you feel special.  I also must to point out the comfort of having a place to come when you need to control your blood pressure, diabetes or having a wound that needs care after a surgery or an accident specially in winter.  I am happy and feel fortunate to have a place like Tudor Lodge to look after us.  Kind Regards,
GP surgery review: tudor-lodge-health-centre
Title: Great service
Rating: 5 out of 5
Visited: March 2023
Called today, as my prescription didn't include the pain relief I require for my Rheumatoid Arthritis. Receptionist answered call and confirmed the request would go over to doctors tomorrow and would be sent to my pharmacy.  Really appreciate all that all staff and doctors do, and have done for me and my family over the years.  I am truly blessed to have you as my surgery and to know that even though I know you are overwhelmed with patients, you always do your upmost to help everyone. A very big thankyou.
GP surgery review: tudor-lodge-health-centre
Title: Wonderful nurse
Rating: 5 out of 5
Visited: February 2023
A truly wonderful nurse saw me today when I went for what can sometimes be a less than enjoyable experience- cervical cancer screening. What a lovely caring person she was- thank you so much for all that you do! I appreciate you and the NHS
GP surgery review: kew-medical-practice
Title: Pathetic
Rating: 1 out of 5
Visited: December 2023
They never answer their phone. All you get is a number of options. It doesn't matter which option you choose (I've tried them all) and you go into a number of rings after which the line goes dead. No answer to emails either, in case you're wondering. Sorry if you (like me) are registered with them....
GP surgery review: kew-medical-practice
Title: Exemplary practice
Rating: 5 out of 5
Visited: December 2022
A practice second to none - the patient care and service is exemplary, and upholds the “gold standard” of NHS general practice. My two young children both needed to be seen at short notice just before the Christmas closures - the receptionist and the doctor went out of their way to ensure that the children were seen, and diagnosed despite the surgery closing within 1 hour of my having called. 

A perfect surgery which has a real interest in the care of its patients and one to be aspired to by other surgeries.
GP surgery review: kew-medical-practice
Title: Not recommended
Rating: 1 out of 5
Visited: April 2022
I've been a patient for a number of years and have finally reached the end of my patience: lost test results; dismissive and unempathetic GPs; poor communication; a struggle to get appointments; and a telephone system that cuts you off after you've been on hold for more than 10 minutes. I plan to register elsewhere as soon as I can.
GP surgery review: paradise-road-practice
Title: Great GP Practice
Rating: 5 out of 5
Visited: January 2023
Yet again fantastic care from the paradise road practice. I was given a prompt face to face appointment and assessment following a conversation detailing my symptoms. A possible TIA was identifed and was sent to our local ED with a referral letter. The whole practice experience was prompt, efficient and caring. I highly recommend this GP practice.
GP surgery review: paradise-road-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2022
I gained an appointment with the doctor of my choice within three days.  The doctor was attentive to my condition, diagnosed my problem and forwarded the necessary information to the secondary health care specialist. It could not have been done better.
GP surgery review: parkshot-medical-richmond
Title: Great care
Rating: 5 out of 5
Visited: September 2023
I had to wait a long time to see the Menopause nurse specialist but it was so worth it. She was kind patient and spent ages just listening to me. Really feel I have got a personal plan of care, she is my hero. Love this practice. Already feeling better.
GP surgery review: parkshot-medical-richmond
Title: Excellent care
Rating: 5 out of 5
Visited: August 2023
I have been really pleased with the level of care received and the doctors are wonderful. Also, the pathways tool is great as it allows to communicate with the surgery online and the responses are prompt.
GP surgery review: parkshot-medical-richmond
Title: Friendly practice
Rating: 5 out of 5
Visited: July 2023
I visited this week to see nurse for my review. I was greeted by all new members of reception and the smiles were so welcoming. The lovely girl I spoke to was unable to answer my question but said she would find out. Another member of the team then came to her aid and the customer service was exceptional. On the 75 th birthday of the NHS I want to express my thanks to you all. I know my family are very lucky to be patients here. I have known the nurse for many many years and feel very safe in your care. Everyone seems happy and it is really lovely to see. Keep up the good work. I am sure at times it is not easy but you are appreciated as the reviews on here show. Also the new look first floor waiting room is very smart.
GP surgery review: parkshot-medical-richmond
Title: Lovely kind of young staff
Rating: 5 out of 5
Visited: June 2023
Today I popped into the surgery to deliver some paperwork and was meet by two lovely receptionists. A young man and lovely smiley very young girl. I have never seen them before. It turns out both of them were new.The young man was on the phone so I asked the girl if I could make an appointment. She said it was her second day but said she would get someone who knew what to do. Your team are a credit to you. To be meet with smiles, and feel welcomed is so reassuring. Please pass on my praise as I feel we need to value such wonderful customer service. I look forward to my next visit.