janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: trumpington-street-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Attentive,professional and friendly!  Because I had a smear test, I didn’t feel any discomfort or pain at all. Thank you very much!
GP surgery review: trumpington-street-medical-practice
Title: First class practice
Rating: 5 out of 5
Visited: October 2023
Went yesterday and the Dr was absolutely amazing. Really  helpful and understanding. Diagnosed my problem and organised cure. What more could you want?
GP surgery review: cherry-hinton-medical-centre
Title: Some Good Clinical Staff - Extremely poor management
Rating: 1 out of 5
Visited: November 2023
This practice is unsafe.  There is increasingly less and less opportunity to speak to someone medically competent when required.  Having an emergency line makes no sense.  The practice should have a triage line, but more importantly determine the level of staffing required to safely support registered patients. Requiring patients to use NHS111 should not be standard practice.  CQC and Cambridge Commissioning need to urgently review this practice!
GP surgery review: cherry-hinton-medical-centre
Title: Not good
Rating: 1 out of 5
Visited: July 2023
I rang today for an appointment and got my call disconnected twice so will now have to suffer or go to A&E the appointment system is a disgrace and getting worse.also why ask for a repeat prescription if not all that you ask for is percribed and you then have to request again as they don't call you to talk about what you requesting. This doctor's surgery uses to be a good one but now they can't keep a good doctor's the ones that care about their patients and took time to listen now its all go in and come out feeling like you wasn't listened to and just fobbed of with a perception that when you can actually get in to see a doctor they blame the covid crisis but this surgery was bad before covid the covid crisis has just made it worse. I will say that most of the reception staff are nice you get the odd on that is unprofessional.and the nurses and hca are really nice and kind and give you the time of day
GP surgery review: cherry-hinton-medical-centre
Title: Worst service
Rating: 1 out of 5
Visited: April 2023
Their service is really bad. The receptionist are unprofessional and rude. Have to wait long time for make an appointment. And sometimes after waiting for long time they said no more appointments left.
GP surgery review: cherry-hinton-medical-centre
Title: Unacceptable
Rating: 1 out of 5
Visited: February 2023
A member of my family has spent two days and over two hours on the phone trying unsuccessfully to book an appointment with a health professional. A triage system which relies on a person's ability to stay on the phone for an hour at a specific time of day is no way to assess need and creates a broken system which puts unacceptable barriers in the way of accessing GP care. This practice needs to change its process as a matter of urgency. It is not serving its community or delivering its own stated goal of being "sensitive to all patients’ individual needs and circumstances at all times.
GP surgery review: cherry-hinton-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: February 2023
I phoned at 8am for an appointment for my son. The receptionist was polite and helpful and we were given an appointment at 11am the same day. The GP was thorough, efficient and very clear - including my son in the decision making. Thank you so much!
GP surgery review: cherry-hinton-medical-centre
Title: Lost medical records
Rating: 1 out of 5
Visited: November 2022
Moved house so had to leave this practice for another one in my local area, despite my new practice asking for my full medical records to be sent over on more than one occasion they still only have a very brief summary of my medical records, the last thing they have told my new practice is that my medical records have been wiped. How difficult can it have been to transfer all my records across. I now cannot renew my blue badge as I need all the letters from my surgeon to send as proof of my condition. I might have to look at getting legal advice if it’s not resolved soon.
GP surgery review: cherry-hinton-medical-centre
Title: This GP should be closed as you can't book appointment
Rating: 1 out of 5
Visited: April 2022
On their webpage, they said you can make appointment by calling them or using online booking system or walking in. But the truth is their online system is not working after COVID. They don't allowed walk in. You can only call them on 8am to book same day appointment, but you have to wait at least half hour. Now it is even worse you can't call them as they automatically hung up your phone. I had to visit them asking for appointment. The reception just said our system is broken today. There is no appointment today. Call us back tomorrow. So my question is What is the point for you to open if people can't make appointment to see GP?
GP surgery review: cornford-house-surgery
Title: No appointments
Rating: 1 out of 5
Visited: January 2024
I rarely go to the doctors and as they have a system where you can phone at 8.15am exactly to get one. I did this and started calling slightly before to make sure I was calling at 8.15am. Despite this 11 people were in front of me and again no appointments available today. I was told to send and picture and a doctor may ‘see me if they want to’.
GP surgery review: cornford-house-surgery
Title: Doctor is fantastic
Rating: 2 out of 5
Visited: May 2023
Trying to see her has become a nightmare. Over 3 weeks I have been trying to book an appointment, telephone I hasten to add. I set my alarm to get on line as quick as I can, everything within minutes they are all gone. When I have called, can't make an appointment even though I desperately need one. Call up at 8:15 (3 days later) you make get an appointment!!! It's crazy, why can't you just call and make an appointment,  it's not that difficult surely, that's what we used to do, whether it was urgent or an appointment for the following week. We could phone and book an appointment. Its rubbish that "understaffed " is an excuse.  Please  please go back to how it was. I totally think that this procedure has to end. Get back to helping people instead of leaving them distressed, possibly letting their symptoms get worse, and literally making your patience get distraught because they can't get to see a Doctor!! Let alone talk to one. I know this is a problem within other surgeries, I get that. But not every surgery. There are many that do it the old way, like it used to be. You dont have to continue the status you took when covid was around. Which was acceptable, but why is it so difficult with your surgery?
GP surgery review: petersfield-medical-practice
Title: Great experience
Rating: 5 out of 5
Visited: September 2023
Another great experience from Petersfield Surgery from booking via the accutriage to getting an appointment. Flexible, caring and knowledgeable approach from reception team to GP. Highly recommend.
GP surgery review: petersfield-medical-practice
Title: What a wonderful practice!
Rating: 5 out of 5
Visited: August 2023
Had my first appointment at Petersfield today.  The team there are fantastic, remain astonishingly good humoured, helpful and friendly. NHS at its best. Cannot fault.
GP surgery review: petersfield-medical-practice
Title: This practice is now shamefully inaccessible!
Rating: 1 out of 5
Visited: April 2023
I am a patient at this practice for last 18 years. I did not experience significant problems in early years. Everything started to turn badly about 4-5 years ago - last time I saw a GP face to face after a wasp sting cellulitis infection. I have a long term health condition and should be seen by my GP at least once a year! However, for last few years, well before onset of COVID rules & excuses, I only could arrange repeat prescription medication over the internet or to be seen by a nurse for my annual pre-diabetes & cholesterol check. GPs that I used to see, either retired or left this practice all together and few new ones tat replaced them, well I don't even know their names, that how impersonal this GP practice have became. Unfortunately, I experienced 2 weeks & 3 days ago a very painful prolapsed thrombotic condition that did not get better. I called surgery for appointment on Thursday April 20th and I was told to call next day morning for an appointment. I asked if anyone can call me back later or on Friday. I made a call, as advised, at 8:30 morning Friday 21st to a message of busy line....you are in a queue, so I hang up with hope that my request to get a call later will be fulfilled. Sadly, it wasn't and I continued to self-treat & medicate my painful health problem for another week. By Friday 28th April my problem clearly broke open and I urgently called GP practice to a very uncooperative & dismissive receptionist. There was no attempt for her to listen to me in detail, her rebuke was purely squared at me for waiting for too long to call and now it is too late, as there were no appointments available. I asked for next day appointment, was rebuffed again that it is Saturday, asked for Monday appointment, was reminded by her that it is a Bank Holiday and recommended to go to A&E instead! I asked about appointment for Tuesday and she said that I have to call on Tuesday morning to get my appointment arranged. Only after that I lost my temper, knowing that constantly telling patient to call another day in the morning for arranging an appointment is illegal since April 1st 2023 while clearly being upset about my acute painful health problem getting worst. She could suddenly book me with a nurse for 16:25 on Friday. I should not loose my temper and scream in order to be seen with painful bleeding condition! However, nurse didn't know why is she seeing me and then did not take a look at my health problem/bleeding prolapsed open wound, as she couldn't do anything about it (I have to be seen by a GP instead). She kindly arranged appointment with GP for Tuesday May 2nd at 10:15 (without telling me to call in the morning for an appointment). Today, Tuesday May 2nd, my prolapsed thrombotic problem is now badly infected, looking more like infected prolapsed fistula! My husband is driving from work to take me back to A&E - from this point my specific health problem might easily turn into dangerous sepsis (1 week and 5 days from initial phone contact)!
GP surgery review: petersfield-medical-practice
Title: Can't fault it
Rating: 4 out of 5
Visited: January 2023
I can't understand all the negative reviews of this surgery. My experiences with every doctor, nurse and midwife I've seen here in the past 5 years (including during covid) have been faultless. The doctors are professional, empathetic and unflappable despite their huge workload. 

I've never struggled to get an appointment - usually same day, provided you call first thing or at 1pm. Some of the receptionists could do with extra training but for everything else I really can't complain.
GP surgery review: petersfield-medical-practice
Title: Terrible, I am in tears!!
Rating: 1 out of 5
Visited: October 2022
They cancelled my appointment, a phone appointment even. Then started giving me a runaround for booking the next one. I would have appreciated if they had booked me on the next days appointment because I told them I am in pain in my hand joint yet I am a carer so I cannot work with the pain. Instead, I have to call every morning to be told by an automated machine the appointments are gone everyday. Out of hours service says I have to go through the GP to carry out an investigation, they cannot help. And the receptionist just talks over you on the phone. What am I supposed to do! How long can one live like this???
GP surgery review: petersfield-medical-practice
Title: Caring, responsive and very efficient
Rating: 5 out of 5
Visited: June 2022
I received a phone appointment with a GP at the practice. I am fortunate not to need regular medical consultation but had a niggling concern I needed advice on and wished to resolve. 
The GP I spoke to listened well, captured the details of my symptoms and followed up immediately with referrals. I managed to get an X-ray appointment the following day, then an in-person appointment with blood tests the day after that. 
At every stage from arrival at the practice, I felt I was dealt with calmly and professionally.
I can only thank the whole team at Petersfield for dealing with my case so efficiently.
GP surgery review: petersfield-medical-practice
Title: Super experience
Rating: 5 out of 5
Visited: June 2022
Phoned at  08.00. Reply within 5 mins. Appointment at 10.15. Lovely receptionist who was so helpful, as always. The doctor was so kind and sorted my problem with prescription following a very thorough examination including taking a swab. This morning I received follow-up call asking how I was and giving test result. This is the sort of  service my husband and I always receive from Petersfield. I recently was diagnosed with cancer and received the most amazing care from everyone at the surgery.We feel so fortunate to have this level of service.
GP surgery review: petersfield-medical-practice
Title: The receptionist is rude
Rating: 1 out of 5
Visited: May 2022
For me it is extremely difficult to make an appointment because my job does not allow me to spend an hour on the phone. So I am generally very stressed by this system, and the receptionist makes the situation even more complicated. 
I had to refuse an appointment because I could not take time off from work with just one hour notice, and I was pointed out that if I really felt bad I would have accepted and my employer is obliged to give me a permit. It doesn't work like that, we all know it. After this very unfair comments, for days I haven't had a chance to have a new appointment and she was remarking every time that I had refused an appointment and that this fact was written black on white.
Basically, the receptionist decides whether or not a person needs medical attention...
I understand that it's not their fault if the entire system is going quite badly, between Covid and Brexit etc, they are probably very stressed, but still it's impossible to be so unfair with the patients. 
The doctors on the other hand are all very nice, which is definitely more important.
GP surgery review: petersfield-medical-practice
Title: Absolutely awful
Rating: 1 out of 5
Visited: May 2022
I have had absolutely nothing but appauling service from here. The receptionists are extremely rude, very unhelpful, have had several appointments cancelled last minute by them (that were booked months in advance, with no follow up after the cancellation, just a referral to a chemist), lost referrals, pretty much having to self diagnose the issue when I’ve had an appointment with a doctor which seems pointless. I’ve never known a doctors like it. I know that doctors surgeries aren’t perfect and every clinic has its issues, but this surgery is something else. 
The way the receptionists speak to people, not just myself, having witnessed it several times when attending, is absolutely disgusting. If the issue is overworked or they don’t want to work there, then it needs to be resolved. You need to take a long hard look at your customer service training and the staff working here.
I feel genuinely sorry for anyone that has serious health issues as mine have thankfully been minor, but I can’t imagine what people go through just to be able to get help at this surgery. 
Just the thought of having to make an appointment or ask for something from this surgery gives me anxiety and so much frustration.
GP surgery review: petersfield-medical-practice
Title: Greatly diminished, shame.
Rating: 1 out of 5
Visited: March 2022
My review, as with many others, pertains to the reception staff and phone system. I've generally been happy with the doctors here, though I've not seen one in months and now dread the thought of calling for an appointment even if I were unwell, any call now takes minimum of an hour waiting on hold before getting through to someone. They can blame Covid all they want, but 2 years on that's getting a bit tired and personally I noticed the service diminish not at the height of Covid but rather around the time they did an office refurb, put in a new (often faulty) phone system and hired some new (rude and unhelpful) receptionists. They also no longer bother replying to emails, it seems they don't even bother checking the practice emails anymore. The last two times I've needed a repeat prescription filled, it's slipped through the cracks on their end, leaving me to scramble last minute to get the medication which I had requested via email a week earlier. I'm currently pregnant with my first child and now feel an urgent need to switch practices, as doing something as simple as even trying to make medical appointments now feels like an impossible task at this practice. The Petersfield's lazy and generic response here to people who post anonymously cements in my mind their lack of interest or intention to improve. Given the flood of negative reviews, anonymous or not, the issue clearly lies with the practice and not the patients.
GP surgery review: queen-edith-medical-practice
Title: Very helpful & responsive
Rating: 5 out of 5
Visited: July 2023
I phoned the GP when I realised my young son had an infection at 15:59 and had a phone call to discuss from a GP at 16:20. I certainly did not expect such a quick response but I was very grateful. The GP quickly and efficiently dealt with the problem and arranged for a prescription to be sent to a local pharmacy, while ensuring that I knew how to get in touch if things changed or got worse. The care at the surgery from the whole team is excellent.
GP surgery review: queen-edith-medical-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: April 2022
Fantastic prompt service from the GP with regards to an urgent issue with my children, very understanding and helpful as are the other doctors and nurses there. Polite and helpful reception staff.
GP surgery review: queen-edith-medical-practice
Title: Caring staff
Rating: 5 out of 5
Visited: February 2022
I have had only a few experiences with this practice but the two GPs and practice nurse I have had appointments with were lovely and extremely professional. They were sensitive and empathetic when it came to personal issues and provided excellent care. It is relatively easy to get an appointment here and the reception team and friendly. Keep up the good work.
GP surgery review: woodlands-surgery
Title: Always helpful
Rating: 5 out of 5
Visited: December 2022
Never have a problem getting through to this practice and speaking to a doctor. All doctors excellent and very helpful.
Today rang at 8:30. Call back by doctor at 8:45 who dealt with part of my request by phone and arranged apt to deal with other part of request. Really good service.
GP surgery review: woodlands-surgery
Title: Outstanding care, nothing is too much trouble
Rating: 5 out of 5
Visited: March 2022
My family have had reason to use this surgery many times over the last couple of years. Throughout the pandemic, staff have been caring, supportive, patient and understanding. On more than one occasion their attention to clinical detail has literally saved the lives of my family members through timely redirection to urgent care services. Because of our circumstsnces we get things mixed up, forget appointments and all sorts but are always met with patientce and understanding by reception staff and clinicians. I am very grateful for the care we have received (and for being able to park on the premises in central Cambridge!)
GP surgery review: arbury-road-surgery
Title: Reception Staff
Rating: 2 out of 5
Visited: May 2023
Average surgery. Wasn't given the information that I needed to book in for a medication review a week before my medication ran out because the doctor had informed me he'd be giving me a call in a month's time. When this was mentioned to the receptionist I was dismissively told this was my fault for 'not taking accountability for my health' and I hung up before I was insulted even further. Completely unprofessional and unhelpful.
GP surgery review: arbury-road-surgery
Title: Minimising patients records and unethical practices
Rating: 1 out of 5
Visited: April 2023
Very concerned many of us are not having our vital health needs met. Treatment plans , reviews , screening etc all seem to be missed and I know my own health and others have been misrepresented. My records dont  match my experiences and much left out.
If you are concerned about your records ask for them by requesting a subject access request for your data. Check your my chart or similar health records and update them like I have if under represented. Insist on the checks being made where you know you need regular screening and don't be fobbed off with phone appointments for health issues impossible to diagnose over the phone . Veru concerned that this practise can no longer meet the needs of our growing community and as such I have lost my faith in the practise.
GP surgery review: arbury-road-surgery
Title: Really disappointed
Rating: 1 out of 5
Visited: February 2023
I contacted my gp for a problem that was on going - and still on going- (and after treatment taken off counter). Test repeated 4 times, came back normal and a message was sent to me saying 'normal test, no need to contact the doctor'. Every time that I called the doctor to please follow up and do other test, repeating the same test. When asked for a referral: denied. When pushing to do more test: denied. At the end, more test were done and when I asked the doctor to please contact the clinic to do it as urgent (prior I contacted the clinic to try to change the appointment but only can do it earlier if the doctor put an urgent referral), the answer is 'you are ok, is not a matter of urgency'. Since November with this health issue. Still a month until the clinic appointment with a referral denied. This issues is limitating my normal daily activities and I am under 40 yo, fit and well. What should I do then? Go to the private healthcare? Shame, dissapointed and definetely I am not going to stop in this bad review. Already looking how to do a formal complaint and escalated that to the GP manager.
GP surgery review: arbury-road-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: November 2022
Went in for my flu jab today after being originally being told I wasn’t entitled ! Which was wrong as I am entitled with my health condition then while in there wanted an appointment which I was asked why and what did I need the appointment for I said it was my health condition and she wanted more information it is a joke it was personal and I didn’t want to talk in the reception  area I was told I could have one two weeks from now and I would get a confirmation which I haven’t had I only want to talk to a doctor it is disgusting how patients are being treated at this practice . Been with this practice for at least40 years this is the worst I have know it .
GP surgery review: arbury-road-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: April 2022
Felt so welcomed,  after 2 years of bad experiences at last doctors surgery this was like breath of fresh air. They are keen to help and so polite the nurses are gentle and caring the doctors are confident and warm I now have no anxiety about going for an appointment my advice to anyone not getting the care they need from there gp move on because there is people put there who will be more then happy to help and leave you feeling happy and listened to many thanks to everyone at the surgery.
GP surgery review: bottisham-medical-practice
Title: Professional and Friendly Practice
Rating: 5 out of 5
Visited: June 2022
I've only been a patient here less than a year but can already recommend this practice for professional and sound advice, high quality of care and friendly staff, all much appreciated.