janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: essex-lodge
Title: Bad GP practice
Rating: 2 out of 5
Visited: January 2023
I’ve had loads of concerns about this GP practice and whenever I want to make a complaint they told me to do in writing due to the fact that I’m dyslexic. I find this hard and I know this they take the advantage of one more people that can’t write a complete. That should be alternative way to do a complaint instead of written complaint because not everybody has a first language of English and also not everybody may be able to read and write. The reason I’m rating this is for many reasons first of all the receptionist are very bad second the nurses and especially one of them is rude and doesn’t know how to talk to parents, especially when she’s lost her baby and lastly getting the prescription is so hard when you do get a prescription repeat prescription it’s been cancelled by a doctor. Why would I be asking for a prescription if I didn’t need it
GP surgery review: essex-lodge
Title: Great practice - just lack of availability
Rating: 5 out of 5
Visited: January 2023
I had a lovely experience today at the reception and during blood test. Ladies were super professional, helpful, kind and absolutely lovely. 
Thanks so much for looking after me.
GP surgery review: lucas-avenue-practice
Title: Poor Communication
Rating: 2 out of 5
Visited: November 2023
I was given an appointment and was told to wait when I showed up. After waiting for 40 minutes, I reminded one of the staff members that I had been waiting for a while after which he checked and told me that the nurse was actually not in and that my appointment would be cancelled and rearranged for a week later. I had to take time off from work and will now have to do so again. They really should have told me in advance that the appointment was cancelled so I didn't have to come and wait at the surgery for so long. Really poor organisation and communication.
GP surgery review: lucas-avenue-practice
Title: Rude behaviour on the phone
Rating: 1 out of 5
Visited: June 2023
I was calling to make a followup appointment because I am losing hearing more and more over the last few weeks. I am extremely concerned and have struggled to book an appointment because I try to call at 8am or use the Dr iq app (which is appalling) several times to no avail. I call this surgery for booking my family appointments also and have only been dealt with rudely.

I mentioned how the service is unfair as my Dr said to book a follow-up and they should be able to slot me in Asap. But the person who answered my call at 2.30pm 26th June 2023 replied with “with all due respect if you call at 8am” when they dont realise I call everyday at 8am with no answer for over an hour then I must leave to catch a train to work. How dare somebody speak to me like this, I am already frustrated as I am potentially losing one of my faculties(hearing) I am being told about my calling times? They must need reminding or want to see my call logs at 7.50am everyday????

You are dealing with people who are suffering with issues, the people answering the phones must be extremely compassionate, I also work in customer service and I would never speak in the tone I was, I was spoken over, they even raised their voice at me and put the phone down before even confirming my appointment was made or not.

I am appalled as this has been my new surgery for the last few years and the only feedback I have is that it is horrible to use. So much for looking out for your clients, we are paying customers in whatever form we do pay. We expect a service, not when your employees feel like it. You are dealing with all walks of life and all types of issues people suffer with. I am disappointed and ashamed my local GP treats their clients like this, I wonder how you would treat an elderly who maybe cannot express themselves as clearly, they would be treated even worse. I am shocked at the attitude and standards Lucas Avenue has. Ashamed even as I hold my local borough in high regard but treatment like this bring us down.
GP surgery review: lucas-avenue-practice
Title: Tired of this practice
Rating: 2 out of 5
Visited: June 2023
The staff here are incredibly incompetent and unprofessional and have no idea how to appropriately communicate and engage with patients, especially older patients who do not speak much English. I once witnessed a young man at the reception desk yelling at an older gentleman in English, as if yelling would magically make the man speak and understand a language that is alien to him. This situation only got resolved because a fellow patient stepped in and offered to translate. Surely, the practice should hire staff that reflect the surrounding community and would therefore actually be able to help patients? 

Also, on 3 separate occasions, I have called up at 8am for a phone appointment on the day, only to receive no call at all, and be told by the reception staff that an appointment was never booked. When I was adamant that I had called to book the appointments and would even tell them the time they told me to expect the call, they would just say they don't remember. This has also happened in person, where I took my daughter out of school for her appointment, only to be told there is no appointment. 

I am constantly disappointed by this practice. No improvements came with the new management.
GP surgery review: lucas-avenue-practice
Title: Inappropriate behavior over the telephone
Rating: 2 out of 5
Visited: February 2023
I am waiting for my son urine test result since last five days. At monday morning I called to GP, one of the employee of GP over the phone told me your result is not arrived yet check back at the end of the week.he spoke rudely,I told him when I drop a sample to the GP they told me,you will get the result within 2days. A person straight away told me check back at the end of the week. Even they are not informed us about blood test. When I called and ask them he informed me it's satisfactory.I again called to GP,  another lady told me same thing with same rude behavior
GP surgery review: lucas-avenue-practice
Title: waste of time
Rating: 1 out of 5
Visited: January 2023
i got paronychia on my middle right finger this surgery will not give me an appointment but wanted my nail clippings .i am still waiting for my nail clipping results after 2 months .been chasing them up they told me they are waiting to hear from the lab .i do not think they sent it to them
GP surgery review: lucas-avenue-practice
Title: NHS Take some actions!
Rating: 1 out of 5
Visited: June 2022
Always when it comes to booking Appointments it is a Night mare! We understand it can be busy some times but every time? and that also we need to call at 8 in the morning for the appointments and even if we call in the morning by the time we reach in a position to speak to someone (30-50 mins later) they say they don't have any appointments left for the day. I mean what you want me to do ??? and again next day call GP in morning and same story. There is no way to book appointments from Dr IQ. and we are left with no option and have to call GP. NHS should consider some solutions for these problem as there are several same issues negative feedback on the site. However, I don't see any improvement in management of GP. Due to lack of management in this matters people may loose their life if not treated on time and can also lead worsening their condition by the time they get appointment. Please, don't reply by saying email us and we are trying our best or for emergency go to A&E. As for some medical conditions A&E replies with Oh we can't do anything you have to see your GP for that! they can refer you or get you scan arranged or something else!! It is a request to GP please try to sort this out instead of replying we are sorry and trying best,  As this is not just 1 complaint on this matter. Thanks
GP surgery review: lucas-avenue-practice
Title: Terrible customer service no compassion
Rating: 1 out of 5
Visited: May 2022
I am often left feeling really angry when coming off the phone to this practice. The customer service is shocking, they speak to you shockingly, they are unwelcoming and unprofessional. They often hang the phone up on you too. 

On Dr IQ, they’ve removed the “ask for general advice” button which is the advised way to make an appointment - now it only shows you a few options, UTI, order repeat medication, skin problem. They seek to have an attitude about even having to take calls or do their job. There's no way to book an appointment on Dr. IQ, it's impossible to book an appointment over the phone, it's impossible to get a face to face appointment. How can you send me to the hospital and diagnose me with something without seeing me face to face? Why do you not address the fact that your answer machine tells us to book on Dr. IQ instead of calling, yet your app doesn't allow us to book unless we have a UTI etc?  

There is no compassion or empathy from any of the staff at this surgery, on the off chance that you do actually manage to get an appointment, you walk in and they are all having a conversation amongst themselves and only call you up to the desk once they've decided that they can be bothered. It's such a horrible experience and being that GP surgeries are notorious for their unpleasant attitudes, i'm not spoilt for choice when it comes to choosing another one.

People come to you because they feel absolutely horrible and are going through a tough time medically and you give them an unwelcoming, cold and distressing service on top of that. How does that make you feel?

I am constantly left waiting at the pharmacy being told that my GP has not yet sent my prescription, the service is just a mess.

Please do not bother responding to this review with the robotic "please email us so we can investigate further" have a heart and actually respond like somebody who actually cares!!!!!!
GP surgery review: lucas-avenue-practice
Title: Ridiculous appointments
Rating: 1 out of 5
Visited: April 2022
Honestly this GP is ridiculous. I have been trying to get an appointment for my dad for the past 3 days but have been told there is none. When told to call back at 8am, I am caller number 288228 and can never get through. I called back at 10am and again was told to try tomorrow. This GP needs to fix it’s systems and do pre booked appointments in that case. Get more reception staff on the phone booking rather than having 3 of them at the front of reception having a chinwag!!! Always laughing and having a conversation of their own when I come in. Maybe get older mature staff to be in reception with them and more on the phone booking PRE booked appointments. I have complained on the practice email so look forward to see what happens.
GP surgery review: lucas-avenue-practice
Title: Worst experience
Rating: 1 out of 5
Visited: January 2022
I have booked my appointment for 6th july. Without intimating to me they have re booked that appointment to 25 july 2023. Is this how the Gp works. Lazy staff. Not answering calls
GP surgery review: birchdale-road-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
I have been a patient for many years and practice I found to be very helpful in terms of appointment which I can have in short term and recipient very helpful and GP are very helpful in understanding my issue and explaining what the steps to be getting and involved in every aspect of the treatment all staff are excellent very helpful at all times excellent practice i thank all the staff
GP surgery review: birchdale-road-medical-centre
Title: Not great practice
Rating: 2 out of 5
Visited: May 2023
I am very disappointed with Doctor Esmail , As my son is suffering eczema since 4 year, he need his moisturising cream every month but doctor needs appointment for prescribe a ointment every time we need,by the time appointment comes his cream runs out, so i had to buy aftermarket cream like aveeno but it is absorbed very quick then prescribed one so it irritating his skin more to a point extant infection,had to go emergency hospital for antibiotics and cream,My son didn't attend school last 1 week.Needed 2 cream 1 for school and one for home but doctor advised us to put some in a different tab and give it to school but school doesn't except without full tab and name. I had to go so many time for writing request for cream he said to buy it over the counter. 
So will change this gp ASAP.
Don't recommend anyone to sensitive skin.
GP surgery review: dr-cm-patel's-surgery
Title: Great practice!
Rating: 5 out of 5
Visited: October 2023
I have been at this practice for years. They are so lovely and extremely helpful. Fairly easy to get an appointment either in person or on the phone. That is if you know how to use the app. If not you can call the practice and the receptionists are more than happy to help. I’ve done it several times where I’ve forgotten how to book an appointment.
Overall I have never had a bad experience here. Had a few health issues and they’ve always been resolved.
GP surgery review: dr-cm-patel's-surgery
Title: Amazing Family Run Practice
Rating: 5 out of 5
Visited: October 2023
I have never had an issue trying to get an appointment with this surgery. They are very good at keeping on top of your health. The receptionists are extremely helpful and the clinicians are extremely friendly. Would highly recommend them!
GP surgery review: dr-cm-patel's-surgery
Title: Waiting time
Rating: 5 out of 5
Visited: March 2023
I try to avoid the doctors unless it’s a serious issue or I have to do my yearly reviews. Every time I go I never get seen on time. I’m always early for the appointment but will still be waiting around for 30 mins + to be seen. I appreciate some people may need more time with the doctor but just once I’d like to be seen on time or even within 15 mins of the advertised time. Some people take time out of there work day to go Doctors’s
GP surgery review: plashet-road-medical-centre
Title: unprofessional
Rating: 1 out of 5
Visited: January 2024
I come with 10min before appointment, I give date of birth,hour, name, what king of service(appointment) I have, the lady from reception told me to take a seat and wait to be call, I wait 30min, then I go to ask, and another girl told me I must to go to reception first time, I said"i was, another girl(how was on break, don't was there) told me to take a seat", after I wait another 30min....I go again and told me have some problems electrical.... To wait.... and now I still waiting to see how much time I stay here
GP surgery review: plashet-road-medical-centre
Title: Amazing doctors but rude receptionists
Rating: 3 out of 5
Visited: December 2023
Review:  Very bad service, I wouldn’t even give 1 star if I could.
I have been calling for multiple days and each day I am kept on hold for and hour or longer and then when they answer they say there are no more appointments, by this way the patient will get more sick in their problem they have. This happens most of the time. Always we call at 8am and they put people in a long queue when we should be at first because we have called on time. 
Receptionists are rude and inconsiderate but some of them are good. 
The doctors are amazing and helpful, 5 stars to them.
GP surgery review: plashet-road-medical-centre
Title: Rude reception staff
Rating: 1 out of 5
Visited: February 2023
Phoned regarding an appointment for a blood test. Before I tried to finish explaining for the 2nd - 3rd time the receptionist put the phone down. Rude and unprofessional
GP surgery review: plashet-road-medical-centre
Title: Nightmare Telephone services,,,
Rating: 3 out of 5
Visited: February 2023
The receptionist seem to not to pick up the telephone…

Also when you ring the surgery,, it says ring at. 8am,, or 2.30 pm,,, for an appointment,, receptionist need to step up,, with picking up the phone,, what a joke…
GP surgery review: plashet-road-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
Love the the practice people need to realise that due to covid impact the surgery has got busy they do there best and doctor gives all his patients time people should respect the staff as they do there best I would highly recommend them to anyone well done
GP surgery review: plashet-road-medical-centre
Title: Great Service from Doctors
Rating: 4 out of 5
Visited: January 2023
Always great service from the Doctors for me. They are always informative and take the time to discuss my concerns etc. 
Regarding same day bookings, managed to get them most of the time and always seen in a timely manner.
GP surgery review: plashet-road-medical-centre
Title: Surgery is excellent
Rating: 5 out of 5
Visited: January 2023
I am a patient, my family is registered. My doctor is very nice, my doctor help solve my problems. I am very happy in the service.
GP surgery review: plashet-road-medical-centre
Title: Some nonsense Receptionist
Rating: 3 out of 5
Visited: November 2022
Not everyone can ring at 8am,, this needs to be flexible,,

When you ring the surgery,, it says ring at 8am, or 2,30

Whenever you ring 2,30 or over,,, some receptionist say fully booked,,

The surgery need to be more flexible with timing,,,


I have no problem with the doctors,, as they are good,,, the silly thing is that when you ring 2,30 or over,, some receptionist say fully booked,,

Which can be very annoying,, this should be flexible,,,
GP surgery review: plashet-road-medical-centre
Title: I'm very disappointed
Rating: 1 out of 5
Visited: June 2022
They all the time don't have appointments available if you are sick,  they don't care about patients I'm very disappointed when you are book they rush you out you can't explain nothing I'm very disappointed
GP surgery review: plashet-road-medical-centre
Title: Good practice and helpful staff and h
Rating: 5 out of 5
Visited: May 2022
This practice is very good. The staff, gps, the healthcare assistant and nurse's are lovely and understanding. I feel comfortable and happy with the service
GP surgery review: sangam-practice
Title: Most appalling service  - will not recommend to anyone.
Rating: 1 out of 5
Visited: July 2023
The receptionist think they are mini GP's and ask so many questions and have not a clue what they are talking about.  The service is utmost appalling.
Secondly when you are on the phone you hear so much background noise, including staff taking to each other (laughing, giggling) foot steps and worse patients records been discussed.
I have spoken to practice manager regarding the above on few occasions, sadly did not keep record of this.  She is also incapable and fails to ring back when when she says she will.  All in all practises like this bring shame to the NHS!!!.
GP surgery review: sangam-practice
Title: Very poor
Rating: 1 out of 5
Visited: July 2023
Very poor experience with the doctor who gave little to non explanation of how to use the treatment or when, and the worst part is that the treatment has only made the matter much worst as I also stated to the doctor but he completely didn’t acknowledge this & waffled his way out of it.
GP surgery review: sangam-practice
Title: Good experience
Rating: 5 out of 5
Visited: January 2023
I arrived 30 min early,  
And was seen a little earlier than my scheduled appointment.  
Overall, the experience was good, very helpful and informative. 

The only issue was parking.
GP surgery review: sangam-practice
Title: Great Pharmacist
Rating: 3 out of 5
Visited: January 2023
I had a medical review for my father. The pharmacist was very thorough and attentive and addressed all my concerns and helped solve the issues I was currently facing with my prescription requests. My experience in this one appointment was much better than what I have been facing with this surgery recently. The pharmacist really understands patient care and I walked away from this appointment finally feeling heard.
GP surgery review: sangam-practice
Title: Appalling patient care & duty of care
Rating: 1 out of 5
Visited: December 2022
111 had referred me to be contacted by my GP to avoid long waits in a&e. I missed the initial call and returned the call 5minutes later. Receptionists informed me on all 3 occasions throughout the day when I chased up that the GP would definitely call back at the end of their clinic. 7.30pm and no call has been received and the surgery is now closed. There is a reason 111 asked the GP to touch base with me. Where is the duty to care here? Getting an appointment directly with the surgery is always a nightmare. Absolutely disappointing that the doctor did not find it important to call back before heading home for the weekend giving I called back on numerous occasions meaning I now have to go to 111 again. I would not recommend this surgery going forward as there’s always a different doctor seeing you and no understanding of patient history. Not one to write reviews but I feel if you want good care this isn’t the place to be registered.
GP surgery review: sangam-practice
Title: Great nurse
Rating: 4 out of 5
Visited: November 2022
The nurse was very helpful, friendly and explained everything nicely. She made me feel comfortable and explained everything nicely.
GP surgery review: sangam-practice
Title: Terrible service
Rating: 1 out of 5
Visited: November 2022
It has been terrible since moving from gladstone ave. The covid period has made it worse. Now cant get an appointment and was told ill get dr to call after days of waiting with earache. Told between 12 and 2pm waited patiently. Called reception after waiting in queue to be told dr called 1.21pm! Then told by receptionist that shes put on system to dr thats it! When i asked when receive call back she doesnt know nor was bothered. I asked if i can call back to find out when she then said call after an hour.
 Patient care seems last on the minds here and they like to keep you guessing rather than informing. 

Really disappointed as now i feel old and vulnerable with a gp that is difficult to access and provides inadequate advice that ive almost given up with their labourious procedures and non face to face appointments!
GP surgery review: sangam-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
Came in for blood pressure readings - very pleasant nurse, checked everything. Got flu jab at the same time
GP surgery review: sangam-practice
Title: great service
Rating: 5 out of 5
Visited: September 2022
great service provided by the pharmacist at Sangam Practice. called me on time, listened to me, very attentive and polite. thanks.
GP surgery review: sangam-practice
Title: Not very good
Rating: 1 out of 5
Visited: June 2022
I called on Monday morning because I had been sent a text for a medication review & Blood pressure check. I called and spoke to a receptionist who supposedly booked in an appointment for today (08/06/22) @ 11.30am. It's normally very difficult to get an appt to see a doctor at the best of times but generally you have to wait a few weeks. I went to the surgery this morning and it turns out that my appointment had not actually been booked in! This is not the first time that this has happened and it was extremely important to me to actually have my BP checked. I find this practice to be extremely lax at times, some GP's that I have seen in the past have been very uncaring. I am aware that GP's are extremely overworked and under pressure at present but it does not excuse staff not doing their job properly.
GP surgery review: the-manor-park-practice
Title: Great GP surgery
Rating: 5 out of 5
Visited: December 2023
extremely happy with the service we have been receiving during our crisis time. We are extremely grateful to the doctors who take actions very promptly including referral as well as investigation.