janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: abbeywell-surgery
Title: 6 weeks and still waiting!
Rating: 1 out of 5
Visited: December 2022
I have been trying several weeks to make an appointment or get a doctor to call me back without any luck. Yesterday, i finally manage to get though and an appointment was made. I checked in on the online system and took a seat. 45 minutes later and i still had not been called though. I spoke to the receptionist who was so rude that i burst into tears. There was a elderly gentleman stood next to be who had also been waiting a considerable amount of time and agreed that no-one had called my name. The receptionist then basically said that she would try and get someone to call me but can't guarantee it.

I am absolutely appalled by the care i have receive from my GP practice. I am a staff nurse working in an emergency department so know full well this is not an emergency situation but something that i need to speak to my GP about. I have made referrals online, phoned and been down to the surgery. After about 6 weeks of trying, i would like to know what else i can do in order to speak to a GP.

I understand that they are under pressure, but 6 weeks of not even being able to get a call back is unacceptable.
GP surgery review: abbeywell-surgery
Title: Awful
Rating: 1 out of 5
Visited: December 2022
You can not get to see a GP and this is decided by the reception staff. Trying to get basic appointments for your children is impossible. They tell you to call 111/ urgent medical centre but won’t let you see your GP very poorly run surgery……
GP surgery review: abbeywell-surgery
Title: App times can change without warning
Rating: 3 out of 5
Visited: December 2022
The care I receive is good but occasionally they may change the time of the appointment without letting you know. As they are short staffed there is no guarantee you'll get a replacement appointment if this makes you late. So always checkon the day of the appointment to avoid issues with this
GP surgery review: abbeywell-surgery
Title: Practice in decline
Rating: 3 out of 5
Visited: November 2022
Appointment cancelled-by the surgery ! Contacted the surgery as requested. Given the choice of new appointment in 15 days time the repeat injection (every 3 months) will now be one month overdue. I requested an evening appointment with a doctor - but the evening “hub” does not do injections !!!  When asked to speak to the practice manager - she is not available. Surely when the surgery cancels an appointment they should put that patient on a priority list and get them to visit the surgery ASAP. Not just add them to the general appointment list
GP surgery review: abbeywell-surgery
Title: Excellent service
Rating: 4 out of 5
Visited: November 2022
I have used the eConsult service twice recently (for different issues) and in both cases I have been contacted back promptly.  In both cases I was referred on to hospital without the need to attend the surgery. The eConsult service can be a bit cumbersome but in my experience it has worked well and saved my and the doctor's time.
GP surgery review: abbeywell-surgery
Title: Gobsmacked and hugely disappointed!
Rating: 1 out of 5
Visited: November 2022
It took me 45 mins plus to arrange my appointment...

I was then 10 minutes late attending the same due to being caught in traffic and was told I couldn't now be seen and I would have to go back to my GP to rearrange an alternative date/time even though there was only one other person in the waiting room!

If I ran my business in that way I wouldn't have any customers left  and I thought I was dealing with the 'caring' profession?!!

Gobsmacked and hugely disappointed!
GP surgery review: abbeywell-surgery
Title: Constantly chasing Practice for answers
Rating: 1 out of 5
Visited: September 2022
I have been with Abbeywell my entire life, but the way Abbeywell run their services cannot go on. I can name at least five separate occasions over the last few years (even pre Covid) where there's been no follow up with appointments or referrals on the side of the practice, meaning I've had to chase the surgery multiple times to get any sort of response or action. This is time consuming on two fronts, the first being the ridiculously long queues to wait on the phone and eConsults being promised to be actioned by 6pm the following day and nothing happening for days beyond that point. 

One particular experience that stands out would be I was referred to Winchester Hospital for a blood test which on arrival I was told I had been referred to the wrong hospital. When I contacted the surgery to explain the problem, the receptionist on the phone was accusatory in tone and said why hadn't I just booked the blood test at the surgery?
Funnily enough, this wasn't presented as an option to me when booking the initial blood test.  

I know I am not the only patient under Abbeywell that is experiencing these issues on a near constant basis. Abbeywell said they are improving how they go about these services but I don't think cutting off the phone lines for periods at a time as well as eConsults are the answer, especially when the patients, like myself and others, who are chasing up answers that were said to be delivered in a timely fashion. 

Patients do not seem to have any priority and the practice, no urgency in dealing with requests, quite simply it is failing on many fronts.
GP surgery review: abbeywell-surgery
Title: Hopeless
Rating: 1 out of 5
Visited: June 2022
I had an appontment to discuss blood test results and blood pressure medication. I presented myself on the appointed date at the appointed time, and was told that my appointment had been cancelled (I could not be told by whom and why), and that, although the doctor was in the surgery, I would not be seen.
I made a complaint to the surgery and received a reply telling me that I would receive a response by 2 September. There was no response. I sent a reminder to the surgery on 10 September; this too has been ignored.
I appear to have been abandoned by Abbeywell.
GP surgery review: tadley-medical-p'ship
Title: Very Efficient Practice
Rating: 5 out of 5
Visited: January 2024
I am agreeably surprised at how quickly my problem has been dealt with. Call back system is brilliant. All tests organised within days & follow up results within a week. Very impressed.
GP surgery review: vine-medical-group
Title: Good practice
Rating: 5 out of 5
Visited: December 2023
Invited in for an asthma review. Seen on time, nurse was very helpful and good advice provided. Prescription was  updated.
GP surgery review: vine-medical-group
Title: The practise has improved
Rating: 3 out of 5
Visited: December 2023
For the last couple of years this practice has been awful, ringing through the phone or the online service, the receptionists are rude and the online form giving you as little as 5 minutes in my experience to actually fill it out and explain why help is needed. However since the new platform was launched in November getting help is easier and even having time to be able to fill out the form correctly and efficiently is so much easier and less stressful. Having the new platform has made getting help easier for sure.
GP surgery review: vine-medical-group
Title: Friendly Practice
Rating: 5 out of 5
Visited: December 2023
I managed a same day appointment with polite and friendly service. Efficient service. Ample parking with easy access. Medicine dispenced to a local pharmacy.
GP surgery review: vine-medical-group
Title: Helpful
Rating: 4 out of 5
Visited: December 2023
I had my annual asthma review where we discussed how my asthma gets worse in winter and when I'm ill and how my disordered breathing can impact that, they helped to refer me for the breathing therapy I missed due to the pandemic to see if that would help
GP surgery review: vine-medical-group
Title: Good visit experience.
Rating: 5 out of 5
Visited: December 2023
Easy self check in. Minimal waiting. Blood taken for medication effect check by health care assistant. 
No concerns with whole of visit. 
Appointment booked on line.
GP surgery review: vine-medical-group
Title: Much improved!
Rating: 4 out of 5
Visited: December 2023
Much more professional and efficient just need to sort out the telephone appointment waiting times? I would still like to see a walk in appointment system?
GP surgery review: vine-medical-group
Title: Fantastic nurses but appointments a nightmare
Rating: 3 out of 5
Visited: December 2023
Once you can actually get an appointment the staff are courteous, polite,professional and extremely helpful.
GP surgery review: vine-medical-group
Title: Unfortunately the surgery cancelled my appointment.
Rating: 3 out of 5
Visited: December 2023
Surgery rang approximately one hour before, and cancelled my appointment. Rescheduled for around 2 weeks later.
GP surgery review: vine-medical-group
Title: Positive experience
Rating: 3 out of 5
Visited: December 2023
I had heard terrible reviews about this group so when requesting an appointment via anema I was amazed to be seeing a doctor within 2hours and all necessary tests arranged within 10 days. I felt the doctor listened to me and was reassured that concerns are being investigated promptly. Thank you Vine. I must add I rarely need to see a doctor as minor ailments can be dealt with at the pharmacy etc
GP surgery review: vine-medical-group
Title: unhelpful practice
Rating: 2 out of 5
Visited: December 2023
never felt so let down in my life no help at all was given an appointment for tennis elbow injection instead the doctor said i will send you a link to amazon go and buy a strap for it not easy on a pension
GP surgery review: the-college-practice
Title: A good practice adapting well to changing times …
Rating: 5 out of 5
Visited: May 2023
Recently had need of 2 telephone call appointments with 2 different doctors. Both appointments were really helpful, thorough and collaborative with forward plans discussed and explained so that I knew and understood what would be happening. 

Sometimes it is hard getting through to the practice … there seems to be busier times of the day and days of the week …but the callback system is brilliant and works well and the reception staff who take the calls are very helpful, polite and understanding. 

This practice has been historically good and I think the way they have embraced technology to help with increased needs was difficult for me at first as a patient but change can take some getting used to and now I think it is a very good system for the surgeries but importantly also for patients.
GP surgery review: the-college-practice
Title: Amazing receptionist
Rating: 5 out of 5
Visited: April 2023
I forgot to grab her name but the receptionist who helped me has always been incredible! She’s super compassionate, patient and really helpful. I’ve stood there before and watched her get grief unfairly and she’s always remained calm and professional. She’s a credit to the surgery and I can’t praise her highly enough.
GP surgery review: the-college-practice
Title: Awful
Rating: 1 out of 5
Visited: April 2023
I had to go to A&E for a problem and was given medication told to follow up with my GP for further tests. I have been trying to contact the surgery for 4 days. After trying to contact them I finally managed to  complete an e-consult form and had to modify my answers because it kept telling me to call (mission impossible) at 8am Monday and was told I would contacted by 6.30pm  Tuesday. As expected - no contact.  Submitted the form to say I hadn’t been contacted. Still no contact and I can’t resubmit the form until 7pm tonight. Absolutely shocking. Been trying to call all day today!!!! I am so completely frustrated. The option to change Drs is not possible as you are the only GP in my catchment area taking on new patients.  According to your website you have 18 doctors, are taking on new patients but can’t deal with your existing customers. I have various health conditions including type 2 diabetes and high blood pressure and yet I can’t remember the last time I actually saw my GP!
GP surgery review: the-college-practice
Title: No care, rubbish service, impossible to see a GP
Rating: 1 out of 5
Visited: March 2023
Have been trying all week Monday to Thursday to contact them to book an appointment for my child, all you get is a full queue and to be told you will get a call back, this never happens!

Completely rubbish
GP surgery review: the-college-practice
Title: Useless!
Rating: 2 out of 5
Visited: March 2023
I left a review recently about how difficult it is to liaise and/or contact this surgery and the problems this can cause for carers supporting loved ones with complex health and care needs that often change.
The surgery replied to my review asking me to contact them to speak to their Care Coordinator who could offer support.
I visited the surgery today and mentioned all this to the receptionist  in the hope she would be able to put me in touch with the appropriate person. 
Unfortunately,  yet again it seems that the dissemination of information within this surgery is lacking. The receptionist had no idea who I should speak to or who to contact. 
Maybe when the College Practice gets around to seeing this review they can leave a telephone number or an email address for this illusive care coordinator they purport to have.
GP surgery review: the-college-practice
Title: Great service from receptionist and follow up
Rating: 5 out of 5
Visited: March 2023
I could not use the econsult system recently due to having had treatment for cancer. Phoning the surgery(Albion Place) was not possible due to a Kent wide NHS issue but managed to get to the surgery and explained my issues. I had a chest infection, it was late Friday afternoon and the local pharmacy was closing soon. The receptionist took my details and advised a doctor was with patient but may want to speak with me. I received a call at approximately 18:00 from the doctor who discussed the symptoms with me and then arranged for the prescription to be available at a late night opening pharmacy not far away. It was ready within a short period of time. Great service all round.
GP surgery review: the-college-practice
Title: Extremely Difficult to Contact
Rating: 3 out of 5
Visited: February 2023
This practice has no email address and communicates with patients via closed texts messages which can't be responded to.  There phone line queues are often full and then you get cut off.  The online EConsult system is cumbersome,  over lengthy and is full of unrelated questions.
There overall system makes it especially difficult for patients and carers to maintain vital lines of communication with practice staff especially for those patients with complex, regularly changing or palliative care health needs.
GP surgery review: the-college-practice
Title: Too many patients !
Rating: 1 out of 5
Visited: February 2023
Having been a patient for many years, the Practice is no longer accessible or acceptable 
I eventually managed to get through by phone to be told I have to use e-consult.  I filled in all details & at the end of the form 'We cannot help you, you need to speak to the surgery / Doctor. Another phone call, several days later.  I speak to receptionist (& said e-consult said ring) She told me there are no appointments !  I asked if I could book one in advance, expecting an appt. a couple of weeks later ?
I was yold there are no future appointments !   I thought I would ring another day but recording said waiting queue full.   Eventually got through to recording, pressing zero for a call back.  Three days later still no call back. !!! Incidentally, the receptionist told me the first time I could always ring 111 or go to A & E...as if they are not busy enough !!!  This really is unsatisfactory & I feel sorry for all the (more senior patients, no disrespect intended)  who had to join from the Allington Surgery now using the One College Practice phone number !!!!  Without success
GP surgery review: the-college-practice
Title: Terrible
Rating: 1 out of 5
Visited: February 2023
I urge you not to join this surgery. 
Phoned at 8am continuously and was not able to even be on the call back list until i was in the que and was able to request a call back at 08:30. I did not receive a call back till 16:30 to tell me there were no appointments that day and i could not book in for an appointment at all! I was advised if urgent to call 111. This is truly ludicrous and i implore anyone experiencing the same to consider health insurance if an option. 
I say this as i had the same issue not being able to get an appointment a few months ago!
GP surgery review: the-college-practice
Title: Wonderful staff
Rating: 5 out of 5
Visited: January 2023
I would just like to say how wonderful the people who work in the College Practice in Barming have been to me. Nothing is too much trouble and, although they are busy, I’m made to feel important,  valued and worth caring for. 
Thank you everyone. I won’t name individuals because I recognise that it is, after all, a team effort.
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 1 out of 5
Visited: January 2024
The waiting time over an hour waiting while others streamed in before me. An uncontrolled child running around shouting and throwing mums key's on the floor mother unconcerned reception staff also unconcerned
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
You know what stands out for me... we have phones for a reason.. try using them im a person not a robot or computer. Thats the issues today, no personal touch, email this email that.. dont send me stuff like this again thank you.. im from the 70s were we talk to eachother
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
My appt with the nurse ws arranged easily on the phone for 2 weeks ahead.   I was seen early and the nurse took the time to look up a prescription for me that I hadn't had for over a year.  She was efficient, friendly and helpful.
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
Receptionist very helpful, had a callback from doctor who prescribed medication for my condition. Collected from pharmacy shortly after. Very pleased.
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
They seem to be able to accommodate my needs which is amazing when they are so stretched. I appreciate the service I am able to get and the staff have been good.
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 3 out of 5
Visited: January 2024
I was given an appt for the prescribing HRT nurse, to review and change my current medication. This was changed by the surgery to another nurse that could not prescribe anything else, or review my meds as she wasn’t an HRT nurse.
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 5 out of 5
Visited: January 2024
The receptionist who talk my call understood I needed some doctors advice that day 
I had an appointment call that day on time 
The doctor was great prescribed meds (steroids ) 
Thank you so much to both of you
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 4 out of 5
Visited: January 2024
Everything went fine until it came to getting the results,  my examination was on the 5th Dec, the computer crashed and I am still waiting to hear any results on the 2nd of January.
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 2 out of 5
Visited: January 2024
Firstly my blood test was cancelled due to staff sickness and there was no attempt to alleviate my inconvenience by offering a cancellation list I was just told I would have to wait for another 2 weeks to get another appointment. Secondly I was told I would be contacted after submitting an E consult and no one contacted me. I eventually spoke to a gp after Christmas after submitting another E consult. Therefore I have been waiting over three weeks to get some information about my condition which I find unacceptable and could have been rectified with a little thought and compassion
GP surgery review: birchington-medical-centre
Title: My experience
Rating: 1 out of 5
Visited: January 2024
The doctor I saw was incredibly rude, this was the second time of seeing him and both times arrogant , to the point of not listening to what is being said to him and him literally telling you to be quiet
GP surgery review: maritime-health-partnership
Title: Excellent service
Rating: 5 out of 5
Visited: October 2023
I have submitted my Econsult request and I have been contacted the same day for a consultation. I had the opportunity to discuss my health concerns and I did not feel rushed. Further investigations an follow-up have been promptly organised.
I am very grateful for my appointment and the care I have received today.
GP surgery review: maritime-health-partnership
Title: A good doctor
Rating: 4 out of 5
Visited: September 2023
The Dr who supported today was very professional.  Appointment was kept and we community well. She understood my queries and explained with clarity
Nhs appointment  system however made errors . The initial time was suitable but they had given me another time by text  which I meant I didn't  know which day she would call. I was happy with my Dr.
GP surgery review: maritime-health-partnership
Title: Asthma Review
Rating: 4 out of 5
Visited: September 2023
I had a pleasant chat with the nurse ,whom recommended that I increase my inhaler and she told me what to do if I have an attack.
GP surgery review: maritime-health-partnership
Title: Trying their hardest.
Rating: 4 out of 5
Visited: September 2023
All of the people I dealt with were friendly and helpful, the process worked reasonably well, I gave details about my issue and got an appointment.
GP surgery review: maritime-health-partnership
Title: Efficient
Rating: 4 out of 5
Visited: September 2023
Short wait time at the surgery today. Checked in easily on the steen and saw a really friendly nurse who dealt promptly with my appointment.
GP surgery review: maritime-health-partnership
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Staff were amazing . They listened to my symptoms . They was thorough and checked everything. They explained everything to me and made me feel relaxed and reassured.
GP surgery review: maritime-health-partnership
Title: Good practice
Rating: 5 out of 5
Visited: September 2023
Had a smear test , the nurse was very friendly and understood that previously I had treatments and my movements to get undressed were quite slow . The procedure was pain free despite the fact that last smear test was painful. Very happy with the procedure done today.
GP surgery review: maritime-health-partnership
Title: Excellent care
Rating: 5 out of 5
Visited: September 2023
I can only comment on the care I received today. Practice texted me with reminders of my appointment time. The appointment consultation was spot on time, the care and attention I received was outstanding.
GP surgery review: maritime-health-partnership
Title: Extremely helpful
Rating: 5 out of 5
Visited: September 2023
Each member of staff I’ve spoken to over the past couple of weeks have been super helpful with advice and seeking a solution. Always had time to assist me with answers to my questions. Thankyou all very much
GP surgery review: maritime-health-partnership
Title: Definitely improving
Rating: 4 out of 5
Visited: August 2023
I have noticed over the last year or so that the survey is definitely improving.  Luckily I find the online consultation form easy to use as it is still difficult to get through on the phone. My consultations have been friendly, professional and helpful and efforts made to resolve my health problems.
GP surgery review: maidstone-rd-chatham-surgery
Title: Excellent service from Nurse
Rating: 5 out of 5
Visited: October 2023
Had appointment for follow up ecg which was carried out professionally and efficiently. The nurse was very friendly and approachable and went the extra mile to reassure me.