janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: london-road-medical-centre
Title: Great improvement
Rating: 4 out of 5
Visited: June 2023
After being 22nd in the que 15 mins later I had an appointment for that same morning. Reception lady was kind and helpful and the doctor, sorry can't remember his name was thorough, patient and explained everything. I am very impressed!
GP surgery review: london-road-medical-centre
Title: Care of a Relative
Rating: 1 out of 5
Visited: May 2023
I currently have a relative staying with me as your surgery refused to see her,  she ended up so poorly that she had to be admitted to Hospital for 3 days where she was discharged back to your care but she can't get an appointment to see you. We are waiting for tests and results as well as consultant appointments but have been left without any support. You've cancelled today's appointment and not understood the importance of the appointment.  The system is falling apart and there is no compassion or care anymore towards patients.
GP surgery review: london-road-medical-centre
Title: no doctors
Rating: 1 out of 5
Visited: May 2023
i have been asked to call the surgery to book an appointment for the results of a scan. everyday i have been told there are no doctors working . my mother was at the surgery yesterday and saw a doctor walk past after i was told no doctors were in that day .
GP surgery review: london-road-medical-centre
Title: Bad practice on day
Rating: 2 out of 5
Visited: April 2023
Arrived for 3pm appointment ,still not seen at at 4pm,complained to reception said there computers went down and I was next,never happened, patients going in before me so I left. I was advised  by medway hospital to see my GP regarding my cough.
GP surgery review: london-road-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
I arrived at doctors for an appointment at 11-30 was seen at 2-30 the waiting room was nearly empty but i was pleased i had appointment i was seebn by doctor who was trying his best but due to new system ,it is very hard for people to understand it takes time to implement changes it is in my opinion a good and fair system that treats those who need it most are seen first
GP surgery review: london-road-medical-centre
Title: poor practice
Rating: 1 out of 5
Visited: February 2023
I called 137 times today to try and speak to someone. I started at 7.55 and then just pressed redial. Got through twice, to listen to the long message and then get cut off on both occasions. So tried the online referral, filled in, get a message back to me within 2 days. Tried to leave feedback on the practice website. If you press the unhappy face, it does not allow you to leave any details (unless that is all it needs to do). I am now waiting for a private docotr to call me back.
GP surgery review: memorial-medical-centre
Title: Really helpful and responsive
Rating: 5 out of 5
Visited: August 2023
I have been very pleased with the support my father and I have received during his recent bout of ill health. Rapid response to econsult form and offered appointments in a timely manner. Thanks
GP surgery review: memorial-medical-centre
Title: Phone lines seem to have improved
Rating: 4 out of 5
Visited: February 2023
In the last 2 weeks I’ve phoned several times and just wanted to say “ wow “ “ you’ve obviously got more staff to help with the phones now or maybe got  a new phone system too !” For a very long time it’s taken ages for calls to be answered - the last 2 wks probably a couple of minutes - compared to 45+ mins previously “Well done !
GP surgery review: memorial-medical-centre
Title: Cannot get through on phone
Rating: 1 out of 5
Visited: January 2023
I have been charged for multiple redials even if I only receive the engaged tone.Why can't I just visit the surgery or get through first time.I cannot keep paying huge phone bills just to get medical attention.You  need to sort your phone system out.Please stop saying you are short staffed employ some more people.
GP surgery review: memorial-medical-centre
Title: You will die before be able to speak to them
Rating: 1 out of 5
Visited: December 2022
I called 100 times today and it was engaged or all lines busy call 111 or 999. I ha e tried to call them in the afternoon as well without any luck to speak with someone.
GP surgery review: memorial-medical-centre
Title: cut off after waiting over half an hour
Rating: 2 out of 5
Visited: September 2022
constantly engaged; cut off twice one week after being in the queue, then again once last week.  sickness has not gone away, but try as i do, all i now get is engaged or call back - at least I've not been cut off yet this week, yet!  whilst completing the online consult, they ask twice for your preferred method to hear from them, but then contact you via another way, so their call back isn't heard.  i can't see how this does anything for staff morale, but if complaining is all we can do to get heard, then so be it.
GP surgery review: memorial-medical-centre
Title: Very poor practice
Rating: 1 out of 5
Visited: July 2022
Had blood test done 2 weeks ago and haven't heard back.tried to ring to find out results and phone lines are permanently engaged.must be the busiest doctors in the world or the laziest
GP surgery review: memorial-medical-centre
Title: Awful phone services
Rating: 1 out of 5
Visited: March 2022
Always the same thing 20 mins listening to automated messages about how they can’t hold more than 10 calls then you become 10th in the cue. Your phone services are a joke and not fit for purpose average 50 min wait
GP surgery review: memorial-medical-centre
Title: Massively oversubscribed!
Rating: 1 out of 5
Visited: January 2022
Way too many patients on their books. Average time to get through to reception on phone 50 minutes, yes 50 minutes. When you do, expect to wait 2-3 weeks for an appointment. Awful!
GP surgery review: memorial-medical-centre
Title: Just terrible
Rating: 1 out of 5
Visited: January 2022
Over 10 days trying to phone. Get a system that works. Constantly engaged starting to think they switch the phones off. Finally got through to someone who was going to urgently get a doctor to call for a blood test. - never called back. Now I can’t get through again….. 

If you value your life go elsewhere
GP surgery review: the-chestnuts-surgery
Title: Rudest Reception Staff
Rating: 1 out of 5
Visited: November 2023
The amazing doctors at this surgery are completely let down by the reception staff. They are the rudest staff you will ever meet and range from harsh and cold to unhelpful to offensive. One receptionist told me to go to a walk in centre when I had told her I was unable to walk. 

Trying to get an appointment at any GP is like gold dust but this one is especially awful. Even if you phone at 8am on the dot, you won't get an appointment.
GP surgery review: the-chestnuts-surgery
Title: new patients
Rating: 1 out of 5
Visited: August 2023
They are taking new patients, yet they can't cater for the patients that they have. Try phoning for an appointment and you are told to go to a walking centre.
GP surgery review: the-chestnuts-surgery
Title: Awful, inadequate GP surgery
Rating: 1 out of 5
Visited: July 2023
Been with the surgery all my life, 44years. Had a letter today saying the address I'm living at falls outside of the surgery boundary in milton regis (even though I lived over a mile further away for 8 years) 
Haven't managed to get an appointment for aprox 7 years anyhow. 
If I could give it 0 stars I would.
GP surgery review: the-chestnuts-surgery
Title: Can't get a GP appointment
Rating: 1 out of 5
Visited: July 2023
I registered as a patient with the Chestnuts Surgery over 10 years ago.

I have never been able to get one single GP appointment despite numerous attempts at various times over the last 10 years. I've tried everything reasonably possible: phoning at 8.00am, walking into the building in person, all to no avail.

In the end I have always been forced to make alternative arrangements for my healthcare.

Recently I once again needed to see a GP urgently. After unsuccessfully trying various approaches to get a GP appointment at Chestnuts Surgery, staff suggested to me that I download the My GP app in order to book.

I followed this advice and downloaded/registered My GP but after many attempts to get an appointment on the app, I simply receive the folowing message:

"Unfortunately, there are no appointments available for booking online at your practice."

In summary, I have been registered at the Chestnuts Surgery for 10 years and have never managed to see a GP.
GP surgery review: the-chestnuts-surgery
Title: Extremely helpful surgery
Rating: 5 out of 5
Visited: August 2022
I don't know why this surgery keeps getting bad reviews.  Unfortunately every GP surgery is pretty much the same at the moment and it's a struggle with getting appointments.  I have always found the receptionists extremely helpful.  I have just phoned them regarding an issue and the receptionist was very helpful and sorted my problem there and then.  Might I suggest instead of moaning at them, as it's not their fault if there are no appointments left or your medication isn't ready, just be polite.  It might not get you an appointment or whatever straight away but at least it won't spoil their day they have a hard enough job as it is.  Great surgery and very helpful.
GP surgery review: the-chestnuts-surgery
Title: It isn't the doctors, it's their systems.
Rating: 3 out of 5
Visited: March 2022
Having need of an appointment I duly phoned the surgery at 0800 hrs and after10 minutes managed to get a ringing tone to eventually be informed by their robot that they were extremely busy etc. etc. No surprise there.
Soon after that another robot informed me that I was number 20 in the queue. After a wait of 5 or 10 minutes I had reached number 15 in the queue, at which point I was offered the option of either waiting until I got to number one or pressing zero to get a call back when I eventually was at number one. I waited and I waited and I waited. Eventually I gave up waiting at 1000 hrs and called the surgery, getting through to the appointments booking person almost immediately. I briefly explained my condition to be informed that it was now past 1000 hrs and she had nothing left for the day even refusing to allocate a telephone consultation. When I enquired why I had not been called back she had no explanation, let alone an apology and said I should call back the next morning at 0800 but that, given my condition, I probably shouldn't wait that long and perhaps you should go to the walk-in surgery. A cynic would probably say that there was never any intention of calling back in the first place.
When I first moved to Sittingbourne the Chestnuts Surgery was one of the best, if not the best medical practice in the area. Sadly, over recent years they have whittled away at their systems to the point where actually getting to see a doctor is pot luck and I have to question whether their is any benefit in any longer being registered with them. I note from reading the other revues that the surgery has declined to reply to any of them so am left to wonder if they even read them.
GP surgery review: the-meads-medical-practice
Title: Trying to get an appointment is almost impossible
Rating: 2 out of 5
Visited: November 2023
3 weeks of calling at 8am, excess of 100 calls each day to finally get through to be told sorry no appointments call back tomorrow. Try calling at 10am also for routine appointments to be told today finally I can book an appointment for 4 weeks time for a phone call with a GP.  Been told by 1 receptionist that it looks like the Dr wants me to have a certain treatment to be told by another that's not the case and he just wants a chat about my issues. 1 receptionist tells me she agrees I do need to be seen/spoken too sooner rather than later, another tells me Dr has marked as not urgent and although my appointment is booked I can keep calling every single day to try and get one sooner if I want. I understand surgeries are struggling but at what cost to the patients? Why is it still so hard to get an appointment? I'm asking for a phone call not a half hour face to face appointment! I know I'm not the only patient to the surgery but my god when you feel awful every single day and you just want some answers and help it becomes draining and frustrating. Yes COVID is still around but the surgery is still running to COVID lockdown rules to a degree. Can't book an appointment at the desk, must call and try to get through each day. Not so easy when you work full time as well as have a family. Not everyone sits at home with hours spare each day to do this task. One receptionist, although is lovely to speak too, seems to give out maybe too much information or what she thinks the Dr wants to speak about whilst others just give the "not my problem" attitude "call back tomorrow we have no availability today". I get your all busy but surely enough negative reviews must show you things are not working out and patients are not happy. Whether the GP says my need is not urgent or not, respectfully hes/she's not the one living each day with double vision and crippling headaches. 4 weeks for a telephone call is not a reasonable time frame to wait. Please review your appointment system.
GP surgery review: the-meads-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
I have nothing but praise for this practice. It comes with the best GP's, nurses and teams. I have to contact the surgery regularly about care for another family member and I can always get an appointment or access to medication. Admittedly the phone system can be timely but with the patient/doctor ratio in Swale, it's expected. 
They seem very up to date on referrals and admin which leads to better care and getting access to further treatment.
GP surgery review: the-meads-medical-practice
Title: Impossible to get appointment
Rating: 1 out of 5
Visited: March 2023
If you're think about joining this surgery - dont. You can never get an appointment. If you call at 8am for an urgent appointment you go into a automated queue, which doesn't get answered until about 8:20 when you're told all appointments that day have gone. Try tomorrow or go to a&e. The whole point of doctors surgeries is to alleviate pressure on a&e not use them as a default.

Routine appointments are released on a Monday at 10am. If you miss the 10am slot cos you know, you're sick, then tough luck. You can have to wait a whole week to call again at 10am. Who came up with this half-assed system? God knows how you are expected to cope if you have sick baby or looking after the elderly. You'll get no help here!
GP surgery review: the-meads-medical-practice
Title: Rude receptionist
Rating: 1 out of 5
Visited: March 2023
There was a mix up with repeat meds so went in to explain only to be looked at with disgust because I had a small puppy in my arms. I was on my own so no other choice but to carry him. She wouldn’t even listen to my explanation of only having 2 tabs left just said I can’t deal with you as you have a dog
GP surgery review: the-meads-medical-practice
Title: Appointments Impossible
Rating: 2 out of 5
Visited: August 2022
I had an opticians appointment and it was discovered I had an urgent eye problem. A urgent referral was taken straight to the surgery - it said I should be seen at a clinic withing 7 days. A week later I called to see what was happening - nothing. It took them about 10 minutes to find the letter. The optician called me back in twice more and I asked her to let me have the name of a private consultant. It has cost me about 300 pounds so far. I received a clinic appointment after about 6 weeks. I also have a problem with my blood pressure which is consistantly high and I thought might be causing a persistent cough. I eventually had a telephone appointment after waiting 2 weeks. I have altered my medication slightly but to no effect and no reduction in cough. I keep phoning to try to get an appointment but after about 45 minutes trying obviously all the appointments have gone. I have had the cough for a long time but it has got worse this year and I obviously need to find out what is causing it. (I had it before I had Covid) I know the NHS is on it's knees but the covid cases are low and mostly not serious. This surgery always seems very quiet and mostly has blood testing or childrens clinics so I don't really understand what the doctors do. It used to be a really good practice and I would have recommended it to anyone new to the area but sadly not any more.
GP surgery review: the-meads-medical-practice
Title: Personal and professional service
Rating: 5 out of 5
Visited: August 2022
The Advanced Nurse Practitioner that I had a telephone consultation with today demonstrated personal and professional care when dealing with my concerns and questions.
She has provided me with NICE evidence to help me decide on my treatment plan.
Thank you! My anxiety is somewhat allayed.
GP surgery review: the-meads-medical-practice
Title: Booking a appointment
Rating: 1 out of 5
Visited: April 2022
I had to drop off a urine sample and I tried to make an appointment to see a doctor , I was told that they don’t do appointments on the front desk , but to go outside and phone , when I asked why , I was told that when people walk in to make appointments it causes a queue ? There was nobody else in there at the time .I went outside to make the call ,after 8 minutes got cut off , tried again and the same thing happened .I spoke to the practice manager , but got no where ,how on earth can you get to see a doctor, I haven’t got the luxury of being home all day to phone .A lady came in while I was waiting to see the practice manager and she said that she had completely forgotten that she had an appointment for a blood test and forgot it and could she book another one , to which the receptionist said yes of course !!! I then asked the receptionist why that lady was allowed to walk in and make another appointment after not turning up the day before for her appointment, why didn’t you say no you have to phone , that really made my blood boil . The practice manager said these rules are in because of covid , I know it’s still around , but everywhere is getting back to some kind of normality,except for the doctors surgery, then why in the waiting room all the chairs have been put back and you don’t need to social distance in there ? There was even people in there not wearing face masks , so you can’t blame everything on covid , you need to look and listen to the people if you don’t want bad reviews .
GP surgery review: the-meads-medical-practice
Title: Great toddler care
Rating: 5 out of 5
Visited: February 2022
We had an amazing experience with the immunising nurse today. She spoke to my toddler and reassured her, explained what she was doing and why and just had the most amazing nature. Highly recommend this practice and thank you for recognising my child might need to understand too. Really good service.
GP surgery review: greensands
Title: Thankful for the dedication and compassion
Rating: 5 out of 5
Visited: September 2023
The kindness and compassion and dedication and expertise you showed during that appointment was beyond what I had expected. It led me to conclude that you have had specific training in this area of mental health or if you haven’t, you are extremely naturally gifted with these skills. 

Not only were you able to show professionalism and respect that resonated with our teenage son but you showed us, his parents, the same.
GP surgery review: greensands
Title: Friendly and helpful staff
Rating: 5 out of 5
Visited: August 2023
My post-surgery recovery process was perfectly handled by the nursing and admin staff at Greensands. They made me feel safe, comfortable, and confident along my road to recovery. I know I'm in safe hands should I need care again.
GP surgery review: greensands
Title: Awful
Rating: 1 out of 5
Visited: August 2023
Avoid this practice, it’s totally impossible to get an appointment, there are so many barriers.  You are always palmed off on to other Heath care professionals - there are no doctors it seems.  Terrible
GP surgery review: greensands
Title: Excellent service
Rating: 4 out of 5
Visited: August 2022
My husband had a health issue which needed a prescription urgently as we were going away for a few days.  The prescriptions and operations team could not have been more helpful in advice and support and pulled out the stops to get him a very swift review which enabled him to be prescribed what he needed.  They were helpful, friendly, sympathetic and a credit to the surgery - thank you so much.
GP surgery review: greensands
Title: Great service every time
Rating: 5 out of 5
Visited: June 2022
I have always received wonderful service from Greensand’s & appropriate appointments are always made. I’m sure like many surgeries and being NHS in general, the staff feel the pressure and try their very hardest to satisfy each patient and I really appreciate the help I have received each time from the surgery, so thank you.
GP surgery review: greensands
Title: Kind and caring
Rating: 5 out of 5
Visited: June 2022
We recently changed Doctors and moved to Greensand Surgery. They are always so helpful when needing an appointment. After my daughter becoming very unwell recently they were exceptionally kind, caring and thorough. At a worrying time I couldn’t have wished for a better person to take care of us. No one ever wants to go to the Doctors, but if you attend Greensand you will be in good hands! Thank you for your kindness.
GP surgery review: greensands
Title: Fabulous treatment from all the surgery staff.
Rating: 5 out of 5
Visited: June 2022
After my 15 year old son experienced a sudden an very unexpected bout of I'll health , I can not fault the service at Greensands Surgery, Maidstone. From the receptionist to the doctors and everyone in-between our son and family felt very well supported and looked after. We can not thank you enough.
GP surgery review: mote
Title: Diary not open !
Rating: 1 out of 5
Visited: December 2023
Firstly I know NHS under great strain but do not feel lack of general curtesy something that shouldnt be given. Went to place an appointment and understood that I may not get until February,  not an issue. But to be told that have to go back as diary not open and with such distainful look from receptionist a little too much. It dosnt cost anything to be pleasant to patients. Perhaps this why so many people take up the emergency appointments as they can see no other way of seeing a dr!
GP surgery review: mote
Title: Utterly frustrating contact experience !
Rating: 1 out of 5
Visited: September 2023
To get an appointment is impossible, never get through on the phone, tried emailing several times, that is closed either to  staff shortages or to many emails already. The last time I called in to make an appointment the receptionist was blunt and loud to the point of rudeness, made me feel so uncomfortable as I would never be rude to them.Whatever reason for not getting a response, there is no excuse for lack of kindness and care. I have no complaint about my Dr she is lovely when you can see her. I have decide to change surgeries, although they all have their problems my husbands one runs far better.
GP surgery review: mote
Title: Awful service
Rating: 1 out of 5
Visited: April 2023
Takes weeks to get an appointment, they have a new improved phone system yet can’t ever get through and when you do your told no more appointments.  Then your left in the waiting room for hours after your actual appointment time.  One of the receptionist are extremely rude i have no changed surgeries which is a shame cos my actual doctor was great when u ever got to see her.
GP surgery review: mote
Title: Appointment schedule
Rating: 1 out of 5
Visited: March 2023
Why is this practise taking on new patients yet it takes over a month for an appointment surely to many patients now!!!! Just for a,call back is 4 weeks, trying to talk to someone in reception takes over an hour.