janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: devonshire-green-medical-centre
Title: sinking rapidly
Rating: 1 out of 5
Visited: January 2022
This once really good practice is not understaffed  -  but it does have too many patients and yet has a permanent 'we welcome new patients' sign. Has far too many patients already. You don't need more patients - just look after the ones you already have. Also, the same areas of dissatisfaction are repeated year upon year, over and over again and are never resolved -this must be very depressing for you all. Nothing is actually resolved or improving. Someone needs to DO something
GP surgery review: harold-street-medical-centre
Title: No indication anything has substantially changed
Rating: 0 out of 5
Visited: June 2023
Currently under new management, but no indication anything has substantially changed.  
Doctor has a habit of declining to sign repeat prescriptions until appointments are made, tests completed, etc. Patients seem like a chore.
GP surgery review: porter-brook-medical-centre
Title: Very helpful and knowledgeable
Rating: 0 out of 5
Visited: December 2023
I received an unexpected telephone call from the pharmacist at Porter Brook Medical Centre.  
I don't want to divulge my conditions, but she was so empathetic and recommended an alternative to 2 lots of tablets I couldn't take because of side effects.  
I also wanted to reduce the strength of painkillers, and she told me she can do that.  
The next day my prescription was ready at the chemist. I'm so impressed by this lady, very helpful and knowledgeable.  
Overall a great telephone conversation.
GP surgery review: porter-brook-medical-centre
Title: Frustrating service
Rating: 2 out of 5
Visited: July 2023
When you try to book an appointment you have to wait about half an hour for reception to answer the call. You have to book weeks in advance - I have only managed to get telephone appointments - for the telephone appointments they don't give you a specific time so you have to have a whole afternoon free so you can take the call somewhere private. When you get your prescription they only give you one month's worth - even for contraception. If you send them a message on the app when you request your next prescription asking them to increase the quantity they ignore it. It probably works out cheaper to use an online doctor who will issue a bigger quantity rather than paying a lot every month. When you do speak to a clinician they are rushed and you feel like you are a chore.
GP surgery review: porter-brook-medical-centre
Title: Extremely poorly managed practice, great staff
Rating: 1 out of 5
Visited: July 2023
Such hard work to get an appointment here. When phoning you first here a 2 minute pre-recorded message which repeats some details twice (e.g. that your call might be recorded) before you can attempt to join the call queue. If the queue is too long the phone just hangs up on you. The practice quotes in their responses to other reviews that it takes an average of 30+minutes to get through to a receptionist on a busy day, this is not acceptable. This genuinely stops patients seeking help from their GP and is pushing them to either self treat things where not appropriate or to unnecessarily burden other parts of the NHS by going to A&E/Walk-in centre with flare ups of ongoing conditions that need a longer term treatment plan. When i've managed to see a doctor, nurse or midwife they have always been excellent but the management of this practice is appalling, is contributing towards patient's health declining and is pushing people to use other parts of the NHS when inappropriate.
GP surgery review: porter-brook-medical-centre
Title: Great patient contact.
Rating: 4 out of 5
Visited: May 2023
I had an appointment with a specific doctor and nurse and I just wanted to leave a review on how incredible they both were. I went in there expecting on type of appointment and received another and I was completely taken care of, constantly reassured, made to laugh and felt completely at ease. If I could name these two individuals I would as they deserve a whole load of praise but given how hard it is within the NHS at the moment, these two really embodied the perfect doctor and nurse. It’s great to know I’m at a practise with these type of staff.
GP surgery review: porter-brook-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: March 2023
Since moving to Sheffield as a student in 2018 this was my GP practice. Initially, it was a positive experience however in the last few years it has been horrific. It's almost impossible to get an appointment, I called up in July to arrange an appointment to be told the next available one was 31st August!!! And this was for a telephone consultation. I have since changed GPs and arranged an appointment and was seen the same week. I found the GPs here to be extremely rude and uncaring, it felt as if appointments were a chore. I had a telephone review appointment scheduled, after a face to face appointment about a health issue, and to discuss how I'd got on. My symptoms were significantly worse. I just missed the call, and called reception to see if they'd ring back. Was told they'd ring back, when they did about 5 hours later but when the GP called me, she was extremely dismissive as if she didn't know why  calling, snapped at meand said she'd had a long day as she'd had a house visit. I was in significant distress with my symptoms which were left unmanaged and uncontrolled. Also was told by one GP, I could possibly have cancer which caused further extreme distress, lots of appointments, blood tests and scans to be told it was something I was born with.
GP surgery review: porter-brook-medical-centre
Title: Incorrect prescription
Rating: 2 out of 5
Visited: March 2023
I was prescribed a medication for stomach acid by a GP in the practice. Instructions were 2 tablets per day for one month and one tablet per day for the second month. This should amount to 84 tablets but I was only given one box of 28. When I complained I was then issued another prescription of 28 tablets!!!!! This is still not enough. Is the pharmacist not able to count???? Very worrying for those who may have more serious conditions. This lack of detail is completely unprofessional.
GP surgery review: porter-brook-medical-centre
Title: Poor practice.
Rating: 1 out of 5
Visited: February 2023
Shocking service, wait months for an appointment. Lost 2 separate samples   Used to be a decent practice but gone down the pan.  Recently registered with another practice, Dore Surgery. Best thing I ever did.
GP surgery review: porter-brook-medical-centre
Title: Appalling lack of prevention
Rating: 1 out of 5
Visited: February 2023
I am 68 years old and recently bereaved. It is well known that older people’s health suffers after bereavement. I have not had my blood pressure checked for years.  When I was dropping off a test at the surgery I asked if I could use the self serve blood pressure machine in the waiting room. The receptionist told me that I cannot use it without a note from a GP or nurse.  The appointment to get this note from a nurse would take three weeks!!!! That is so weird as the machine was right there ready to go.    Staff also questioned in a rude tone of voice why I thought I needed a check! As high blood pressure is known as the ‘silent killer’ I would have thought Porter Brook Medical Centre would make every effort to support people with disease prevention.  It is no wonder you can’t get an appointment if the surgery is fire fighting all the time due to a lack of access to basic prevention measures.
GP surgery review: porter-brook-medical-centre
Title: Unable to get through
Rating: 0 out of 5
Visited: December 2022
Since Monday I’ve been trying to get an emergency appointment. I quite clearly have some form of infection and it is getting worse. I’ve tried ringing every morning to get an automated message saying there are too many people waiting and to ring again later. When I ring later I can’t have an appointment until days later when I’m the meantime I’m getting more Ill. This is with 111 sending the doctors a note to say I need to be seen within 48 hours from their triage and 111 refusing to assist because my doctors must. I’m now on day 6 of being ill with no signs of it getting better and I’m sure it’s just antibiotics I need.
GP surgery review: porter-brook-medical-centre
Title: Difficult to get in touch
Rating: 3 out of 5
Visited: October 2022
The NHS website states you can get a flu jab by booking online with your GP practice. I'm eligible for a jab but when I logged into the appointment system for Porter Brook it says, as usual, no appointments available. This has happened every time since the pandemic. When is Porter Brook going to get its online booking system back up and running? It takes forever to phone for an appointment. Online is so much quicker.
GP surgery review: upperthorpe-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: October 2023
I was concerned about my elderly mother who suffers with Alzheimer's dementia and had become unwell so I contacted the surgery using the online florey accurx service to explain my concerns. Within 90 minutes I had received a phone call from a GP who then booked a face to face appointment with another GP the same morning. The acute problem was addressed promptly and prescription sent electronically. I had also mentioned other issues that needed a district nurse assessment and the district nurse arrived the following day and arranged for the necessary equipment and onward referrals for other health professionals. 
 The receptionist we saw was polite and efficient.  I witnessed her dealing with another patient (who was just getting to grips with the online forms request for an appointment) with respect and kindness.
All round excellent service Thank you.
GP surgery review: upperthorpe-medical-centre
Title: Quick service
Rating: 5 out of 5
Visited: July 2023
Quick ,great service and great staffs . Had my blood test today and it was quick and easy , it’s always difficult to get my blood drawn the nurse on duty made it quick and she was so friendly all through .
GP surgery review: upperthorpe-medical-centre
Title: Hmmmmmm
Rating: 2 out of 5
Visited: June 2023
worst place to get a appointment seen my doctor 4 times in 15yrs locums did the rest .Useless asked them for help with treatment got told No
GP surgery review: upperthorpe-medical-centre
Title: Good doctor
Rating: 4 out of 5
Visited: April 2023
Good to listen and booked interpreter for me on time for My appointment I'm appreciate it and big helpful for my communication
GP surgery review: upperthorpe-medical-centre
Title: Amazing amazing
Rating: 5 out of 5
Visited: March 2023
We recentpy moved to Sheffield and registered with Upperthorpe. .  The service and care i have recieved from reception,nurses, doctor and physio has been nothing short of thorough. I have felt listened to for the1st time ever at a doctors.
GP surgery review: upperthorpe-medical-centre
Title: Attentive staff
Rating: 4 out of 5
Visited: March 2023
Receptionist and doctor alike were able to fit me in based on my pressing needs. They were very friendly and supportive.
GP surgery review: upperthorpe-medical-centre
Title: Reception staff
Rating: 5 out of 5
Visited: March 2023
I have had past health issues which resulted in medication changes quire often.the reception staff at upperthorpe medical centre have been fantastic.although frustrating for me they have dealt with all my issues and concerns professionally and been very helpful.cannot say Thank-you enough times. Thank-you again
GP surgery review: upperthorpe-medical-centre
Title: A big thank you
Rating: 0 out of 5
Visited: December 2022
After waiting over 40 minutes on the phone, I was very grateful with the service provided by my GP surgery when I needed an emergency appointment for my child.  
A big thank you to all the staff at Upperthorpe Medical Centre.
GP surgery review: upperthorpe-medical-centre
Title: Disappointed
Rating: 2 out of 5
Visited: November 2022
I stayed in the waiting list from 9am to 10.15 and somebody took the call and just hang up without saying a helo.which is not right. And I again rang and waited another 1 hour and nobody took the call. I rang for my son who was not well. Then I rang 111 from where I was told they will book an appoinment in walking centre and when i reached there they told no booking has been made. I rang gp again(thankfully attened the call after 30min waiting)  and they told either I can wait in the walking centre or go to A&E ,but with elder kid in school the second option was not appropriate for us .. I also work in NHS and I know how busy . I'm not saying that i need an urgent appointment but the staff can attend the call and give an appointment later either for evening or the next day..I appreciate for what every one of us do but need to little  more approachable. Please.
GP surgery review: upperthorpe-medical-centre
Title: Telephone/reception service disgusting
Rating: 2 out of 5
Visited: November 2022
Rang 3 times today, in response to text asking me to contact the surgery. I was disconnected after 1/2 hour on the first call. I rang again disconnected again when third in the queue. Third time, I waited and eventually reached a ringing tone which was answered. No one spoke and the phone was put down.
This is appalling and rude in the extreme
GP surgery review: frances-street-medical-centre
Title: Blood tests
Rating: 0 out of 5
Visited: December 2023
Got a call from my GP surgery to say I needed a fasting blood test. The person was unable to tell me what the test was for. I was told I had to collect a form from the surgery and go to the hospital for the test. I enquired why I couldn't have it done at the surgery, and was informed it had to be the hospital.  
I rang the surgery to say that I was aware you don't need a form as requests are put on the system. I was told they don't do that now and on enquiring I was informed that people were turning up for tests and it wasn't on the system. I explained I am under physio for a knee complaint and asked if they could post out the form. They eventually text the form to me.  
I enquired why I couldn't have the blood test done at the surgery and I was told they don't do blood tests now. In Doncaster we had an amazing drive-through phlebotomy service, which has now been shut down and one of the reasons stated was that we could have blood tests taken at GP surgeries.  
So why is my surgery not offering blood test services?
GP surgery review: frances-street-medical-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: December 2023
It's not the first time I have to call 4 days in a row at 8 am to get and appointment. After waiting 30min and explaining the problem they say not appointment available, call back tomorrow again at 8. Really unhelpful and frustating.
GP surgery review: st.-johns-group-practice
Title: Doctors are great, reception staff are not
Rating: 3 out of 5
Visited: October 2023
Had loads of trouble today, rang up to see if the doctor had sent my prescription to the chemist, she said yes its waiting for you at balby late night, nipped there and no prescription! Had to ring 111 and waiting for a call back to trace prescription. Pathetic! First script item wasnt in stock, so had alternative but no script a chemist. When receptionist said it was!
GP surgery review: the-flying-scotsman-health-centre
Title: Poor reception
Rating: 2 out of 5
Visited: October 2023
Had to drop off a compact disc of a facial x ray at the dental practice of the Flying Scotsman. Made the mistake of getting there at 1.10pm, apparently this is lunch time, I was let in by a patient leaving and eventually a receptionist came out. She said, "how did you get in, we are closed for lunch." I explained I just wanted to drop off the disc for the dentist. She took the disc and threw it over the counter! I said, " I trust the dentist will get that." She just walked out. Absolutely rude. I went there on Saturday for a 
 tooth extraction and the staff then were great.
GP surgery review: the-flying-scotsman-health-centre
Title: total wast of time. Phone call waiting time over 60 minutes
Rating: 1 out of 5
Visited: March 2022
this practise is going down with quality. it is look like they using agency doctors. always different doctor. There is no info who they are in sens of what is this company. probably is part of big corporation as complain path is difficult. service is almost unavailable. no information about The Flying Scotsman Health Centrein any registers. just name in nhs website.
GP surgery review: the-scott-practice
Title: 10/10
Rating: 5 out of 5
Visited: November 2023
I joined you surgery over two weeks ago after I'd say a not so good service with my last Gp practice.

Signing on process was instant. Very impressive.
Appointment for diabetes booked and seamless. 

I had a lovely call from a nurse yesterday who discussed my results. She was perfect and very helpful and encouraging. What I am impressed with is that she cared about the new medication that she was prescribing and the side potential side effects. A plan for a follow up has been put in place.

I'm not used to this kind of service but one that I feel patients should have out of a doctors surgery.

Please can you thank this lovely lady for an amazing 👏  job.
GP surgery review: the-scott-practice
Title: wonderful environment and polite staff
Rating: 5 out of 5
Visited: January 2023
my 3 year old daughter came in on Friday for her pre school vaccinations, she was greeted by the reception staff who spoke to her as well as my self, and that made her smile, she then took a seat with me and enjoyed looking at the fish, telling me all sorts about the fish, shortly after she was seen by one of the nurses and a student who again spoke to her as well as myself and made her smile, they talked me through what they would be doing the gave her her vaccination that she didn't like, however did enjoy the sticker and certificate after, and said bye to the nurse. i found the staff to be polite and pleasant.
GP surgery review: the-scott-practice
Title: Obstructive reception staff
Rating: 1 out of 5
Visited: December 2022
Dr told me to contact him if my condition didn't improve. When I asked reception to let him no my condition hadn't improved they refused and would only offer me an appointment in ten days time. I explained the doctor told me to contact him straight away. I had to call 111 and explain the situation. The person there tried to book me an appointment for that day but the practise refused to accept it. She has sent a report to the practise asking a doctor to contact me but I have no confidence a doctor will ever receive it. I had a similar problem previously. The doctors are good but reception are obstructive.
GP surgery review: the-scott-practice
Title: Can’t get better service.
Rating: 5 out of 5
Visited: August 2022
Rang up for appointment was offered a phone appointment. 
Doctor rang on time and has took everything on board, she is writing too my consultant and going too back too me. More than happy.
GP surgery review: the-scott-practice
Title: Rude receptionist
Rating: 2 out of 5
Visited: April 2022
I rang to make a face to face appointment with a doctor on the recommendation of the practise pharmacy. Rudely interrupted so receptionist could go through the protocol of how doctors work with their appointment system. Why can't I ask and get a face to face with a GP. I have never met one of the doctors yet! Is this the normal now? Begs the question 'what are doctors doing now if they are not seeing patients'?
Whilst I understand we have gone through Covid which at that time it was acceptable to speak to a doctor by phone. All other services have resumed normal practises for the most part but doctors have remained as they were during Covid. As I have paid national insurance for my whole working life, I feel I'm allowed to ask for face to face appointment as I,along with many others have and do contribute towards our health services
GP surgery review: field-road-surgery
Title: No nurses available at surgery
Rating: 3 out of 5
Visited: October 2023
Asked at reception to be booked in for a blood and urine test and was told to go to the hospital for the tests as the surgery had no nurses at all
GP surgery review: field-road-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: August 2023
I was more than happy with the speedy way I was given an appointment to discuss my symptoms . The Doctor really listened and noted all my  concerns  and organised tests and procedures extremely quickly , I felt I was in the care of a true professional  .I was  reassured and fully supported in the following days   my care is ongoing   many many thanks
GP surgery review: field-road-surgery
Title: Change of Policy required
Rating: 2 out of 5
Visited: August 2023
Having to attend the surgery more often nowadays, I have found the current policy that is in place for booking appointments absolutely ridiculous. Eg: stood and waited for doors to open, only me in the surgery, unable to make appointment by attending the surgery at this time, but can call. So I called and called and called. Complaining about no one picking up calls reception say we are very busy just keep trying. 15 calls later managed to get through. My point here is that there are enough people in the back taking calls, but policy dictates receptionist is unable to book the appointment for a patient actually stood in front of them?? and back room staff unwilling to come out and book. 
Patients are having to take time off work to attend the surgery trying to get appointments because when they eventually manage to get through all appointments are gone. This surgery has lost excellent doctors in the past and are running on a shoe string.  doctors are calling in sick and more often than not you see a junior doctor or locum. 
I can tell you categorically that prisoners get better service than patients do.  Not acceptable people. Change your policies and actually listen to what patients are saying.
GP surgery review: field-road-surgery
Title: Prompt reassuring consultation
Rating: 5 out of 5
Visited: March 2023
Yes , it can be time consuming to make contact by phone  but that just reflects how very busy this surgery is and how many people they are taking care of . Once again ( as I have found before ) , on making contact I recieved  an appt same day  and had a reassuring consultation with DR  Thank you .
GP surgery review: field-road-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
Called just after 10am this morning, call was answered within one minute, well structured and clear direction whilst on the call to the correct phoneline, polite and effective Receptionist, appointment bookable in advance at Thorne HC on Saturday.  Thank You