janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: dapdune-house-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: November 2022
Only been with them 5/6 mths.. receptionist are friendly compassionate kind emphatic &helpfull.. drs are friendly welcoming listern. I have always got an appointment when rang weather a phone call or face to face.. I have rang up in distress a couple times and a dr has rang me back.. I can’t fault them at all always been patient, empathetic kind ( receptionist dr) if I have been anxious.. my experience with the surgery has been very good even though this is a difficult time for every one I have always felt listerned too understood and felt my needs have been met.. I only moved into the area a while ago and found this surgery to be better than the one I had been with for years before.. would 100% recommend to others.. bonus as well is there is a pharmacy right next door too so no need to go else where..
GP surgery review: dapdune-house-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2022
Excellent arrangements for flu vaccinations. Courteous staff as always and, although we were a little early for our appointment, we were seen immediately.
GP surgery review: dapdune-house-surgery
Title: Weekend vaccination super efficient
Rating: 5 out of 5
Visited: October 2022
No messing around, just confirmed who I was, walked down the corridor, rolled up my sleeve, had the jab, and walked out.

Everyone was friendly and relaxed.
GP surgery review: dapdune-house-surgery
Title: Exceeds expectations
Rating: 5 out of 5
Visited: August 2022
Staff at all levels from partners through associates  nurses, admins and even cleaners without exception are excellent, treating people as individuals and with care and respect combined with knowkedgeable and professional manner. They areable to balance their patient  -facing role with the wider needs of the community.  A good practitioner shpukd understsnd the patient as well as their health to provide the best care and instill trust and confidence and the holistic approach combined with good systems one experiences at this surgery does this.
The ability to talk to a doctor face to face or on a call or to use online services for many queries online if one prefers is good.
GP surgery review: fairlands-medical-practice
Title: Not heard
Rating: 3 out of 5
Visited: December 2023
Attended an appointment with father on an urgent request. GP asked how can I help rather than I understand we have this issue and let’s talk about this. Pointless and a waste of time.
GP surgery review: fairlands-medical-practice
Title: Unsatisfactory Service
Rating: 2 out of 5
Visited: November 2023
On 13 November my husband had a message from a GP to make a routine appointment to discuss some blood test results and when calling was refused and told they were unable to make an appointment and to use the new system in a weeks time. We are both appalled that they point blankly refused to make the appointment even though it was requested by a GP.
GP surgery review: fairlands-medical-practice
Title: Very poor communication
Rating: 1 out of 5
Visited: November 2023
I have just wasted most ofthe morning waiting for a follow up telephone appointment. On calling the surgery (that demands a review of its own...!!), I'm told that the appointment has been cancelled without infoming me in any way. No email, text, phone call or letter (I doubt they know what that is). Utterly disgraceful service.
GP surgery review: fairlands-medical-practice
Title: Stop blaming the patients!
Rating: 2 out of 5
Visited: August 2023
Soon after requesting a repeat prescription, I received a text from GP telling me to book an appointment for an annual medication review.  I immediately did this but the first available appointment to get a simple blood test was 2 months away even though I can go at literally any time.  When I requested my next renewal (a week or so before the appointment) I got a passive aggressive text telling me my review was overdue, and implying they would stop my medication.
GP surgery review: fairlands-medical-practice
Title: Reception
Rating: 1 out of 5
Visited: April 2023
Receptionist are always rude and unhelpful, doctors in general also seem that they want to get rid of you as quickly as possible. There are probably 2 doctors that are the exception in this practice
GP surgery review: fairlands-medical-practice
Title: Impossible to appointment
Rating: 2 out of 5
Visited: April 2023
It's impossible to get an appointment. You have to phone at 8am on a monday morning to try and book an appointment 4 weeks away. If you dont get through straightaway all appointments are gone. You have to wait a week to try again.  I can never get through.
GP surgery review: fairlands-medical-practice
Title: Disillusioned
Rating: 2 out of 5
Visited: March 2023
At these “trying” times where it appears impossible to make an appointment with a GP at this practise before a 4 week wait (for a follow up appointment) the rudeness of one particular robotic receptionist makes the whole process/experience so much worse. The doctors & nursing staff I have no complaint with (when you actually get to see them) the booking system & “availability of appointments without a long wait” is the issue here, along side the uncaring very curt attitude of this one receptionist that lets this surgery down.
GP surgery review: fairlands-medical-practice
Title: Not very efficient
Rating: 2 out of 5
Visited: March 2023
I have private insurance but trying to get my referral form completed by a GP was like pulling teeth, plus there was a £30 fee!  In the end I had to contact the patient advisory person whom I know to get this achieved.
This practice needs a good sort out!
GP surgery review: fairlands-medical-practice
Title: Excellent care
Rating: 5 out of 5
Visited: December 2022
I phone the surgery this morning. Within 30 mins my query had been received and the problem solved. An absolute charming receptionist who could not have been kinder and more helpful Great service lovely practice.  My son and I very grateful.  Many thanks again for all your help and very prompt reply. I am sorry I couldn’t write your name
GP surgery review: fairlands-medical-practice
Title: Great practice over many years
Rating: 5 out of 5
Visited: October 2022
I and my parents have been with Fairlands for 60 years and through all the changes their service has remained high and professional, Nowadays you may see a different doctor by phone or in person However this makes absolutely no difference to the ongoing treatment of medical problems with continuity of care until resolved  The NHS is definitely under pressure but Fairlands continues to deliver a high service.
GP surgery review: guildowns-group-practice
Title: Ridiculous wait times.
Rating: 2 out of 5
Visited: October 2023
I was told by my GP I needed a follow-up appointment for a medication review for an ongoing issue, that has been unresolved since June. This medication was a one-off prescription, so need an appointment to know what the care plan is. 
I phone to book this appointment, and found I had to wait *6 weeks* to see my regular GP. This is 3 weeks after my 1-month course of medication runs out, leaving me without care for 3 weeks. I have had ongoing issues trying to book appointments for healthcare issues since registering with this surgery - with my shortest wait time to see my assigned GP being 3 weeks. 
I have also had issues with their urgent care team, being short and unkind with me, despite me being kind and patient with them. My regular GP is wonderful, but the rest of my experience with this surgery has been more than just sub-par.
GP surgery review: woodbridge-hill-surgery
Title: Impolite Email
Rating: 1 out of 5
Visited: September 2023
In response to my email regarding an update on my online registration for myself and two children, I received an impolite reply via email on 6th Oct 2023 at 15:27 that made me feel unwelcome. I was told not to contact 'reception' and only visit the website instead.
GP surgery review: woodbridge-hill-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
In this day and times, positive feedback is very much neglected & too much emphasis on negativity.
My visit to my GP surgery on September 2022, was a very worrying time for myself, but i must say ! the professionalism from the reception staff, put my concerns at ease & seeing a happy face & greeted with courtesy, was truly nice.
My face to face consultation meeting with my GP was exceptional & i was very grateful for her courtesy heartfelt kindness & professionalism, with also listening to me talking myself through my situation & my GP listening too my concerns, which i must say! was truly a blessing, as this really made me feel, that i was really being listened too & my GP's advise with going forward, would put me onto the right path too my recovery. Im at present on my medication & with a slow process for recovery, Im on the way for getting better & i cant 'Thank You' the Surgery & 'Thank You' the 'Buryfield Clinic' for a phenominal service 😄 & you all should be very 'Proud' as i am for your kind courtesy & professionalism with the exceptional service you provided to myself. 
Thank you ever so much for an overwhelming service !!!
GP surgery review: woodbridge-hill-surgery
Title: Very good help
Rating: 5 out of 5
Visited: September 2022
I have been feeling unwell for about a week so decided that I would phone the surgery at midday. I was told that I would get a call from the triage nurse after 1300 and got the call at 1420. After discussing a lot of detail she told me that I had an appointment at 1700. I was called in by the GP on time and after a thorough examination treatment was provided. Thank you very much Woodbridge Hill surgery
GP surgery review: woodbridge-hill-surgery
Title: Great Service
Rating: 5 out of 5
Visited: August 2022
Really confident, knowledgeable and friendly call handling staff who made dealing with a complex enquiry very easy, they took the time to understand exactly what was needed and were very thorough to check everything had been dealt with in full. Including making a referral to a member of the clinical team while I was on the line to check into something on the medical notes.
GP surgery review: woodbridge-hill-surgery
Title: Good service
Rating: 4 out of 5
Visited: May 2022
Slight phone que however worth the wait as problems are always solved quickly and efficiently. Friendly staff answering the phones.
GP surgery review: woodbridge-hill-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
So far, everything that I had to sort with the GP (tests, results, sick notes, etc) has been sorted promptly and professionally!
GP surgery review: woodbridge-hill-surgery
Title: Convenient
Rating: 4 out of 5
Visited: March 2022
It is a good practice, when I went there, the receptionist is helpful and approachable and also the Dr who looked after me is so nice. 
However, sometimes they are a bit slow in responding to queries. I know there are busy times but I hope they have a system where patients can converse to someone and get a reply instantly from them especially for important matters that needed urgent response.
GP surgery review: austen-road-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
My son needed to see a Dr this morning. Phoned and was advised by the receptionist to come into the practice as soon as he could. He went in, had tests done by the nurse and was sent home. By the time he arrived home, the Dr had called, discussed fully the results and a prescription had already been sent to our Chemist. Really impressed and grateful for the care, concern and professionalism of the practice.
GP surgery review: austen-road-surgery
Title: No appointments for a month
Rating: 2 out of 5
Visited: May 2023
Today is May 3rd 2023. There are no available appointments at Austen Road until June 6th in the on-line Patient Access system. That's more than one month wait for a routine appointment.
GP surgery review: austen-road-surgery
Title: Horrid & uncaring
Rating: 1 out of 5
Visited: April 2023
My daughter has autism & complex needs. The surgery has a strict 5 min limit on phonecalls and they just put phone down when you get to the limit 
We were attempting to get urgent help to prevent a trip to a-e but the receptionist stuck to her 'rule' and put the phone down dead on 5 mins leaving us with nothing. 
The 999 call handler, ambulance crew and a&e were all shocked by this too.
GP surgery review: austen-road-surgery
Title: Fantastic, Helpful and Friendly Practice
Rating: 5 out of 5
Visited: February 2023
I cannot recommend this Practice highly enough and this includes the entire team.  Helpful, polite responses to phone calls.  Prompt appointment timings, face to face if required.  Friendly and interested approach.  Am very lucky to be with this Practice.
GP surgery review: merrow-park-surgery
Title: Great nurses
Rating: 4 out of 5
Visited: November 2023
I received wound dressings from nurses on 3, 10 and 17 November 2023.  The appointments were all effected without delays and the medical treatment and advice were excellent.
GP surgery review: merrow-park-surgery
Title: Refused reasonable adjustments
Rating: 3 out of 5
Visited: October 2023
I was a very happy patient at this practice for many years but it has changed a lot recently and it now appears to be more concerned with money than patients' health. It used to be possible to make appointments on the phone and online on the day for emergencies and further ahead for routine visits. Recently they have decided that all patients now have to call the surgery around 8am for a same day appointment.  I spoke to various staff, including the practice manager, about this as it is very difficult for me to do so.  I explained my difficulties to him and mentioned that other patients would likely have similar issues, as well as full-time workers and parents taking children to school etc.  I was lied to and told this was a government requirement but when I said I had spoken to NHS England who denied it, the staff had to acknowledge it is a practice decision driven by the way money is allocated.  I was told I could use the online form in the morning instead of calling the surgery, but when I asked how the forms would be prioritised when staff were dealing with the phones, the manager had no answer. I tried to make an appointment this morning and was told to call back the next day due to GP availability.  I again explained my difficulties but was told the same thing. I asked to speak to the manager but he made himself unavailable (the receptionist had just spoken to him so I assumed he just didn't want to talk to me).  I emailed the practice manager with a request for reasonable adjustments and explained the reasons but he responded with the same process and again said I can fill in an online form in the morning instead of calling.  I replied and clarified that I need to make appointments ahead of time because of my health issues but have not received a response. This feels not only extremely rigid and unsympathetic, but discriminatory as the surgery have acknowledged they make some future appointments for some patients but are refusing to accommodate my needs.
GP surgery review: merrow-park-surgery
Title: Well run practice
Rating: 5 out of 5
Visited: March 2023
Doctor's appointment was within 6 days of need to see one (non urgent issues) and the Doctor was efficient, kind and explained diagnosis well. A good experience.
GP surgery review: merrow-park-surgery
Title: Prescribing by numbers and algorithms
Rating: 1 out of 5
Visited: March 2023
I attended the surgery after a telephone consultation. After being examined, the doctor referred me for investigations based on their findings which were described as 'urgent'. I was seen at RSCH in a week and other tests were completed by the surgery. The initial consultation was thorough, supportive and reassuring. After investigations were complete I attempted to make an appointment to see the relevant doctor to receive the results. Despite the seemingly 'urgent' nature of the tests, the first available appointment, a phone call, was not for nearly a month. It is not appropriate to discuss the results of tests which, based on family history, may indicate a potentially serious medical condition, over the phone. To attend in person I would need to wait even longer 'unless the doctor needed to see me'. Whether the doctor 'needs to see' a patient who has undergone tests in these circumstances is not the point. The patient's need to see the doctor to discuss results, hopefully to obtain peace of mind but aware that they may need to discuss further care, is the priority in this situation but this has been completely disregarded. I have been reduced to a set of numbers on a data sheet, which if considered satisfactory by a doctor, any doctor, not necessarily the doctor who requested the tests, I may never be informed about. When I tried to explain to the receptionist that for my mental wellbeing, I had a need to obtain and discuss the results as a matter of urgency, I was told I could not be given an earlier appointment as the hospital report was not yet received. I was not allowed to book ahead to a time toward the end of the next week when it should have arrived but 'if I wanted to chase it' then maybe I could be seen sooner. I am capable to make the necessary phone calls to 'chase' test results but many people may not be and frankly, it is not the patient's responsibility to do so. Later that day I received a text from a doctor I've never met, informing me they had prescribed medication based on test results. No discussion with me, no concern. Presumably I should unquestioningly accept the drugs despite serious concerns re side effects because on paper I fit some kind of algorithm and therefore it's 'in my best interests'. This is not patient centred health care but prescribing by numbers and with a dismissive and cavalier attitude to the individual needs of service users. Individual staff here may be good and caring but systems let them and therefore their patients, down. The NHS is not free, our taxes pay for this inadequate, uncaring 'service'. Our vet does a better, more caring job.
GP surgery review: merrow-park-surgery
Title: Thank you!
Rating: 5 out of 5
Visited: January 2023
I have just returned from a visit to Merrow Park Surgery after having appointments for both myself and my daughter. Both Drs were warm, welcoming and super helpful. I cannot fault the service received whether it is for myself or my children. Thank you!
GP surgery review: merrow-park-surgery
Title: Speedy access to expert medical advice
Rating: 5 out of 5
Visited: October 2022
The Merrow Park Surgery has an excellent triage system that provides prompt access to the right expertise - whether that be a GP, a physio or other. Twice in the past month this has allowed me to get speedy diagnoses and treatment. Thanks to the whole team.
GP surgery review: merrow-park-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
In my opinion merrow park is a well lead practice I have never had a bad experience only professionalism and good advice given across the board for myself and also for my service users.
Thank you
GP surgery review: sheresurgeryanddispensary
Title: Excellent care
Rating: 5 out of 5
Visited: March 2023
I contacted the surgery via Ask My GP. Within 3 hours I had been telephoned by my GP, seen at the surgery, a clear management plan agreed , medication prescribed and dispensed at the surgery. This is what excellent care looks like. Above all I was really listened to. Thank you so much Shere Surgery and Dispensary.
GP surgery review: sheresurgeryanddispensary
Title: Excellent Gynae Service
Rating: 5 out of 5
Visited: March 2023
I was referred to the Community Gynaecology Service by my local GP and the service was faultless. I was seen within a month, the communication prior to my appointment was excellent. The procedure was straight forward and the GP was kind, knowledgeable and professional. We are so lucky in this area to have such a service and I am very grateful. Huge thanks to the GP & HCA.
GP surgery review: sheresurgeryanddispensary
Title: Dispensary service is disappointing
Rating: 3 out of 5
Visited: July 2022
I found the dispensary staff unhelpful and the service is very slow. I see others have had a similar experience. I think it’s unreasonable to have a one week wait for a prescription.
GP surgery review: sheresurgeryanddispensary
Title: A wonderful practice ,I could not complain about anything.
Rating: 5 out of 5
Visited: April 2022
Ask your GP is so easy to use,A Doctor will always get in contact within a couple of hours and if necessary see you face to face that day.
If you require a nurse appointment you are seen the next day.
The nurses are just as important as the Doctors.
GP surgery review: sheresurgeryanddispensary
Title: This is 2022, how to make an appointment
Rating: 1 out of 5
Visited: January 2022
In short, unless I deem my condition as "urgent" which I don't want to do, for fear of undermining genuine conditions that I would class as urgent (potentially life threatening?) then I cannot make an appointment of any kind..."ask my GP", phone call or face to face. If you can call back tomorrow and try again.....really in this day and age there should be a better process/system...otherwise it merely propoted people classifiying their condition as "urgent
GP surgery review: st.-luke's-surgery
Title: Failure at point of entry
Rating: 1 out of 5
Visited: May 2023
I rarely trouble my local GP. I am one of those men who only goes to the doctor when something is very wrong. I rang today to get an urgent appointment because I have a lump near my thyroid which has persisted for the last 2-3 months. I have difficulty swallowing and no infection. The receptionist was dismissive and offered an appointment in a months time. At a time when so many people are being diagnosed with cancer too late, it is shocking that one of the significant reasons for late diagnosis is likely to be receptionists who are simply not qualified to be in the critical diagnosis pathway.
GP surgery review: st.-luke's-surgery
Title: Newsletter
Rating: 5 out of 5
Visited: April 2023
The Spring 2023 Newsletter is the best we have seen. Thanks for providing such excellent information.
GP surgery review: st.-luke's-surgery
Title: Excellent Patient Service
Rating: 5 out of 5
Visited: April 2023
I am full of praise for St Luke's Surgery.  I have been a patient for over 30 years now and the team have never failed to deliver excellent medical attention.  The Reception Team are courteous and recently I was seen expeditiously when I called in earlier this week.  As always it was a pleasant experience.  I highly recommend this practice to those newcomers to the area, or those wishing to perhaps make a change .
GP surgery review: st.-luke's-surgery
Title: Very poor treatment of Autistic daughter
Rating: 1 out of 5
Visited: April 2023
My daughter has autism and complex needs. She has been treated appallingly by staff who have been rude and unhelpful. She has significant communication difficulties and needs patience and understanding, however staff have gone out of their way to make her feel rushed and stressed to the point of melt down. They have a '5 min rule' on the phone so if you cannot communicate your needs in that time they put the phone down.
I have made several attempts to contact the practice manager and named doctor for my daughter but they have refused all attempts to work with us. All calls & emails to practice manager have been ignored.
All reasonable adjustments for her disability have been dismissed as attempts to manipulate .
Every parent with a severely disabled child fears the time they can no longer care for them & this unfortunately is the reality.
It's probably a lovely practice if you are middle class with private insurance but appalling if you are complex or disabled and when something goes wrong they do not want to know and are impossible to contact.