janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: cotswold-medical-practice
Title: Amazing Practice 5 Star service.
Rating: 5 out of 5
Visited: April 2023
Thank you so much, to all the staff at Cotswold Medical Practice.
Bourton-on-the-Water.
   From reception to all departments, I found the staff to be friendly, polite and helpful. An amazing team of people.
 In my experience the Doctors are always helpful, they take the time to listen to you and discuss your health issues, making you feel at ease, whether it be a face to face consultation or a call back service to update your current health condition. The care shown has been second to none. Nothing is too much trouble for them. 
  Thank you all so much for your support.
GP surgery review: cotswold-medical-practice
Title: Exactly what a patient would want
Rating: 4 out of 5
Visited: January 2023
I booked the only available GP appointment 2days ahead, and the whole process was just a dream … from easy patient login, through a really warm and compassionate GP assessment, and then great help from the Dispensary at the end.
Thankyou
GP surgery review: cotswold-medical-practice
Title: Exemplary practice and staff
Rating: 5 out of 5
Visited: January 2023
I made an emergency appointment at short notice on 27Jan 23 and became very unwell whilst there. The assistance I received was absolutely exemplary.. They should all be very proud of the service which they provided . No words can adequately describe my appreciation and thanks to the magnificent team who stayed on an hour after closing time to make sure that I was absolutely safe. You just cannot put a price on that sort of exemplary service and support.  Mike Cuttell
GP surgery review: rosebank-health
Title: Thank you
Rating: 5 out of 5
Visited: January 2024
I just wanted to say thank you to all those at the surgery who have helped me so far with getting diagnostic tests sorted and an appointment to see a GP to discuss the concerns I have been having.

All those whom I have spoken with have been professional, compassionate and understanding. 

Thank you all
GP surgery review: rosebank-health
Title: Help and support
Rating: 5 out of 5
Visited: November 2023
I just want to say thank you to all of the doctors and nurses at rose bank health for helping me with my mental health, being supportive and also fitting emergency appointments without any hassle
GP surgery review: rosebank-health
Title: Complete waste of my time
Rating: 2 out of 5
Visited: June 2023
I did an econsult and was told to go to a pharmacist. Went to the pharmacist and was told to go back to the GP so I phoned and was told to do another econsult! They told me someone would call me by 6:30pm and no one did. I even called 20 minutes before to make sure someone would call me and the receptionist was rude to me. Honestly a waste of my time and I feel like no one there cares.
GP surgery review: rosebank-health
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2023
A quick message for a big thank you for the care we received yesterday. I phoned in the afternoon regarding respiratory concerns with my daughter and I was booked in the same evening! I can’t remember the name of the practitioner that we saw - but he was fantastic (if a personal thank you could be given that would be great). He reassured us that everything was okay, and gave some advice of how to help her recovery. His calm nature certainly put Harper at ease too. At a time when the pressure on the NHS is high, I wouldn’t have been able to tell.  So thank you, again, to everyone who helped me yesterday.
GP surgery review: rosebank-health
Title: Useless practice / Disgraceful Service
Rating: 1 out of 5
Visited: January 2023
This practice is a total wast of time

You can't get an appointments, they book phone calls and then cancel them on the day they are due, it takes them 3 weeks to review notes only to tell you that they want to see you and you need to make an appointment that can be 3 months away
you could be dead in the meantime

This surgery does not care about there patients only the money they get for there patients

If you have the opportunity to register somewhere else do it
as the service could not be any worse
GP surgery review: rosebank-health
Title: Great service
Rating: 4 out of 5
Visited: January 2023
My husband needed to see someone about a very painful toe, the receptionist booked him in with the nurse the same day. She was unable to help and notified the podiatry clinic that he needed an appointment. They rang the same day and booked him in the following day with a very satisfactory outcome
I was amazed and grateful for the quick and efficient service we received- thank you
GP surgery review: rosebank-health
Title: Prescription failure
Rating: 2 out of 5
Visited: January 2023
Tuffley pharmacy put in a prescription request for my husband and myself on 4th Jan.  We went to pick these up on 11th.  The repeat prescriptions had not been sent through.  I am now out of two of my prescription drugs for high blood pressure.  Over the past few years the practice has expanded but the service diminished.
GP surgery review: rosebank-health
Title: Unacceptable Quality of Service
Rating: 1 out of 5
Visited: January 2023
I have had repeated issues with this GP practice being poor with both making appointments and passing on information and would recommend anyone considering this practice to look elsewhere.

I had a blood test last year and have been trying to get details of the results but have been unable to get in touch with anyone about either gaining direct access to the results or to speak with someone about obtaining the details. I phoned their reception during nominal opening hours on Friday and their lines were closed.

This is not the first time I have had issues with making an appointment or getting in touch with reception.
GP surgery review: rosebank-health
Title: Nice staff but very poor medical care
Rating: 1 out of 5
Visited: December 2022
Appalling, will be leaving them as soon as my next referral is sent off. Dr offered a blood test to deal with symptoms of neurological issues, ended up in hospital a and e and sent for ct scan two weeks later when I started to loose my sight. Just very poor Dr's and organisation around prioritising bookings. I work in NHS myself and would advise if you have serious chronic conditions this is not the best place to be getting ongoing care and particularly continuity of care is particularly bad.
GP surgery review: rosebank-health
Title: Reception Staff - fantastic
Rating: 4 out of 5
Visited: November 2022
I visited severnvale surgery for the first time today and I was impressed with the reception staff, so friendly and kind. Really impressed by their work ethic and how they were handling patients. The lady with the blonde hair was exceptionally good whilst dealing with dr sickness and managing the queues
GP surgery review: high-street-medical-centre
Title: Lovely GP
Rating: 5 out of 5
Visited: April 2023
I recently had an appointment with one of the GPS at the practice who was absolutely delightful. She really demonstrated compassion towards me when I explained my reasons for experiencing anxiety. She was very holistic in her approach and genuinely made me feel as though she cared for my well-being. She had such a lovely bed-side manner which is something that cannot be taught and is often taken for granted. Cannot fault my experience at all!
GP surgery review: high-street-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
I’ve been dealing with the doctors surgery over the last few months and they’ve been so helpful sorting out what I need I would highly recommend the surgery to any of my family and friends.
GP surgery review: prices-mill-surgery
Title: Disappointed
Rating: 2 out of 5
Visited: December 2023
I rang to book an appointment for my teenage child for something that does not seem right. The receptioniost was really professional and caring, gave me an appointment for the same week. 
The Dr. that consulted, was not interested in anything I had to say and after having a short chat with my child without examining them dismissed them and said there was nothing amiss.  I have taken my child to another Doctor. who did a thorough examination and requested some tests that he thought were necessary.
GP surgery review: prices-mill-surgery
Title: Reception staff
Rating: 4 out of 5
Visited: July 2023
It appears that to make an appointment you have to answer personal questions from the receptionist, very loudly as they can't hear! The answers, surely,  were confidential,  in front of the people in the waiting room, together with two questions asking me what I thought was wrong with me.  If I knew, I wouldn't be trying to make an appointment to see someone who may be able to put me out of my misery!
GP surgery review: prices-mill-surgery
Title: The whole team is supportive, professional and kind
Rating: 5 out of 5
Visited: June 2023
I have been with prices Mills since the mid  90's and I have nothing But the highest praise and respect for them all. 
From The Doctors, to front of house, admin and nursing team i thank you all. 
I have always been treated with respect and they listen and are supportive. I would be happy to recommend Prices mill to anyone and we are very lucky.
GP surgery review: prices-mill-surgery
Title: Thank You
Rating: 5 out of 5
Visited: June 2023
There has been a changeover of doctors at Price's Mill: my last two appointments have been with new practitioners. Just to say on both occasions I was listened to, the discussion was thorough and the doctors were completely focussed on the next steps to improve my health concerns. And as a bonus, I was seen at exactly the time of my appointments. Full marks to Prices Mill surgery at a time general practice his under strain with manpower and funding.
GP surgery review: prices-mill-surgery
Title: Extremely understanding staff
Rating: 5 out of 5
Visited: January 2023
Having had cause to see a doctor recently, I phoned the surgery and was greeted with a friendly and caring receptionist who was what I really needed at the time. My needs were met and I was able to see a doctor within an hour. This has been my experience of Prices Mill on the odd time that I have phoned them. Always polite, friendly and treated as an individual and not as a pain......
GP surgery review: prices-mill-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: November 2022
I am very impressed with the quality of care shown by both medical and reception staff. I felt that my medical concerns were listened to and acted upon . I came away from the interview feeling clear about my options and more optimistic .
GP surgery review: regent-street-surgery
Title: Concerned patient.
Rating: 3 out of 5
Visited: September 2022
Our Surgery through Covid has changed so much. There are Locums and Dr's unknown to us. Sometimes I wish it would go back to how it was. Appointments are hard to get although emergency calls and appointments are indeed given if needed.  Telephone Consultations seem to have become the norm and that is sad. I never see the GP I was registered with. It would be nice if the situations that has arisen could have been explained.
GP surgery review: regent-street-surgery
Title: Extremely Helpful
Rating: 5 out of 5
Visited: April 2022
Called surgery to try and get copy of vaccination certificate, as I had lost mine. Answered phone very quickly, very polite and helpful, didnt think they could help to start with, but chatted to someone else and called back with solution and emailed over what we needed. Couldn't ask more!
GP surgery review: stonehouse-health-clinic
Title: Personal compassionate and great service
Rating: 5 out of 5
Visited: June 2022
Been with the practice many years and always had a friendly, compassionate and very helpful service. Helped me get through a tough time with lots of help and compassion from all the staff.
GP surgery review: stroud-valleys-family-practice
Title: Super surgery!
Rating: 5 out of 5
Visited: December 2023
Excellent in every way. 

The staff are very helpful and the doctors caring and knowledgable. 

Nothing is too much trouble. Thank you.
GP surgery review: stroud-valleys-family-practice
Title: Excellent surgery!
Rating: 5 out of 5
Visited: October 2023
This is a great surgery. Nothing is too much trouble.
The doctors and staff are fantastic and do their best for you. 
I have no complaints whatsoever.
GP surgery review: stroud-valleys-family-practice
Title: Negligent and rude
Rating: 1 out of 5
Visited: October 2023
Endless text reminders for an appointment that the doctor failed to show up for. God forbid we should express our frustration, it is met with hostility. No care. No concern. No professionalism, poor communication. Reception staff gatekeep and think they have the right to question you about your personal, private, medical conditions. Absolutely awful.
GP surgery review: stroud-valleys-family-practice
Title: A real credit to Stroud
Rating: 5 out of 5
Visited: February 2023
A kind and compassionate GP surgery that actually cares for a change. This GP surgery did more for me in two weeks than my last GP surgery did in 25 years. A real asset to the Stroud valleys.
GP surgery review: stroud-valleys-family-practice
Title: Felt heard and that my GP was interested in me.
Rating: 4 out of 5
Visited: October 2022
Since joining the practice ivevgot had great experiences, particularly in obtaining repeat medications. Today my GP was warm, listened, showed interest in my life, and endeavoured to people solve, as well as hear my intention. Thanks and gratitude Doc.
GP surgery review: stroud-valleys-family-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2022
I have had a few problems the last few months and the team have either fixed them outright or have got me comfortably on the way to recovery. 
I am always delighted in the amount of information given and the care in which it is delivered.
I cannot say specific names but you all know who you are.
Thank you very much for taking care of me and my partner.
GP surgery review: stroud-valleys-family-practice
Title: Made me feel at ease
Rating: 5 out of 5
Visited: February 2022
I just wanted to thank the two nurses that I had for my smear appointment this morning. They both made me feel at ease and we’re so understanding. Thank you so much !!
I also wanted to say sorry for being pathetic .
GP surgery review: cirencester-health-group
Title: Was a good place - not now
Rating: 1 out of 5
Visited: January 2024
Cirencester Health Group have changed the appointment process and removed the right to privacy.  All bookings are done online and you must explain your reason for requesting an appointment.  This will be triaged by a doctor, not necessarily the one you wish to see.  The process by phone had an option not to tell ‘care navigators’ your ailments but now there is no option.  I personally cannot use this new system therefore I can no longer access my doctor.  Nobody should be forced to reveal potentially intimate information to just ‘someone’.  When this was explained to me the phrase ‘we take confidentiality very seriously’ was repeated all too many times.  I don’t feel my rights to privacy and confidentiality have been considered in the change, it feels very dictatorial.  If privacy and confidentiality are important to you, avoid this place.
GP surgery review: cirencester-health-group
Title: Dire facility
Rating: 1 out of 5
Visited: July 2023
No appointments ever available, you have to call back on the day they ‘release’ a batch of appointments - at 8.30 to have any chance of an appointment. Online services are extremely limited and more often that not handled with bureaucracy to the extreme.
GP surgery review: cirencester-health-group
Title: Exceptional staff
Rating: 5 out of 5
Visited: June 2023
I would like to thank the receptionists and nurse for all their help. Very polite and informative. The nurse I saw was exceptional in the way I was treated and put me at ease on both recent visits.
GP surgery review: cirencester-health-group
Title: Appointments
Rating: 1 out of 5
Visited: May 2023
Being only able to book appointments at 8.30am, feels completely ridiculous, you are on hold for over 30 minuets with people who are wanting to be seen same day to book an appointment in the future.  What happen to the online system, it feels like a backwards step rather than enabling.  I travel to work most days at 8.30am, so this is not helpful in getting an appointment.
GP surgery review: cirencester-health-group
Title: Website
Rating: 4 out of 5
Visited: May 2023
I find the website really limited, with time restraints on when you can ask a question or ask for sick notes etc. these things should be open at all times & at the weekend.
GP surgery review: cirencester-health-group
Title: Telephone calls
Rating: 1 out of 5
Visited: June 2022
We are advised to call the surgery but its almost impossible to get an answer. Please do something so that telephone calls can be answered. Today I have had to call three times as two calls simply failed after 12 and 20 minutes.  In all I waited over thirty minutes to eventually get a response. It's not fair on patients or on the staff either.
GP surgery review: hilary-cottage-surgery
Title: Attentive and reassuring
Rating: 5 out of 5
Visited: November 2023
I visited this practise with a miriad of issues following a car accident. The doctor was patient thorough and very reassuring. I never felt that he rushed anything and listened to everything I said.
My grateful thanks. A big mention for the much aligned receptionist staff who have a tough job I've always found them helpful. Great practise thank you
GP surgery review: hilary-cottage-surgery
Title: Disgusting!
Rating: 1 out of 5
Visited: June 2023
Cannot get an appointment, cannot get through by phone, they text me but do not accept responses by phone, email form now only available for a short time each day. Some of receptionists are rude and one is down right nasty! Some demand confidential medical information that they are not entitled to and do not need to make an appointment. Nothing private in reception area as everything can be heard in the waiting room. Wait time on phone is a joke and after you have held for a lifetime, it cuts you off! If there were 'special  measures for GP surgeries, this one would be forcibly closed down! And we pay for this service!
GP surgery review: hilary-cottage-surgery
Title: Great experience
Rating: 5 out of 5
Visited: January 2023
Having seen all the bad press about the NHS and waiting times in the media I had little confidence that the surgery would be able to help me. I had acute chest pain and difficulty breathing from what turned out to be a suspected fractured rib. I visited the surgery and was greeted by a friendly receptionist who was very understanding and arranged for a doctor to see me within a few minutes. He gave me a quick examination to ensure my condition was not life threatening and I then waited around half an hour until he had a gap in his schedule to examine me properly. He diagnosed some strong pain killers which were dispensed immediately by the surgery pharmacy. I took these and the edge was taken off the pain shortly afterwards. I rarely visit the surgery but had a first class experience - thank you.
GP surgery review: hilary-cottage-surgery
Title: Poor service
Rating: 1 out of 5
Visited: September 2022
have had an extremely awful experience with Hilary Cottage as opposed to other former surgeries I have been registered to. Despite paramedics coming to see me and saying I must have a follow-up with the GP the next day they still said they would not give me an appointment. I was passed around for weeks. After finally being seen, I was never given my test results and am struggling to get an appointment to talk about next steps. All whilst having ongoing migraines and high blood pressure.
GP surgery review: hilary-cottage-surgery
Title: Very efficient and friendly experience
Rating: 5 out of 5
Visited: February 2022
This morning, I contacted Hilary Cottage to request an appointment with a GP regarding my concerns of symptoms I have had of late. An appointment was offered just 90mins later.

The GP was very attentive, thorough and kind, then arranged for an ECG and blood test to be taken straight afterwards, without the need for further appointments.
These were all carried out by the nurse on duty, and again very efficiently.
GP surgery review: phoenix-health-group
Title: Excellent service from everyone
Rating: 5 out of 5
Visited: January 2023
I completed the website repeat medication form and was expecting to wait up to 3 days, as stated on the form.
I received a text and e.mail the same day to say it was ready for collection at my chosen pharmacy.
I also had to book a routine test and the receptionist was very helpful and cheerful whilst checking when would be best for me to attend as I tend to get nervous booking appointments.
GP surgery review: rendcomb-surgery
Title: Amazing personable service
Rating: 5 out of 5
Visited: October 2022
Since moving to the area and being a patient of this surgery I’ve never felt so cared for. The service has been outstanding. Personable and they have delivered on everything. It’s nice to feel at home at a practice. Thank you team
GP surgery review: rendcomb-surgery
Title: Great Experience and Care
Rating: 5 out of 5
Visited: July 2022
I just wanted to thank you and give some positive feedback for my last visit to Rendcombe Surgery. I had a great Doctor and nurse for my IUD fitting appointment. Extremely, friendly, attentive and going out of their way to make it a relaxing experience. It’s great to see women’s health services improving, it’s gratefully received. Thank you
GP surgery review: upper-thames-medical-group
Title: Faultless
Rating: 5 out of 5
Visited: November 2023
I've had 15 to 20 dealings with various people at the Practice over the last 6 months.  At least 2 receptionists, 4-5 Nurses, the Practice Physio, the Practice Paramedic, 4-5 Doctors and each one of them has been so polite, friendly and helpful.

I have also been very impressed with the new online appointmen system.  I know this won't be for everyone but if the majority use it this will then free up the Receptionists to help those that need it.
GP surgery review: upper-thames-medical-group
Title: Smear Test
Rating: 1 out of 5
Visited: April 2023
Tried to book in my smear test as I am 25. Spoke to a receptionist and because my working hours are 8-5:30. They said they are unable to help me as I wouldn't be in Cirencester until 6. So I have to go without my smear, what are women who work during core hours and can't get time off supposed to do? It says on the website the surgery is open until 6:30pm but I was informed it is closed by 6pm.
GP surgery review: upper-thames-medical-group
Title: Wonderful Practice.
Rating: 5 out of 5
Visited: March 2023
I cannot praise the doctors, nurses and receptionists highly enough for being kind, helpful and professional in all my contacts with them.
I am reassured that I will get the best care with them.
GP surgery review: upper-thames-medical-group
Title: Fabulous Service
Rating: 5 out of 5
Visited: December 2022
My Mum has been with Park for 8 years. In this time she has had cancer several times, eye operations etc., etc. Everyone at Park has always been professional, efficient and very kind, also to myself. I am very grateful to be registered with them.
GP surgery review: st.-catherine's-surgery
Title: Waste of time
Rating: 1 out of 5
Visited: July 2023
Referred for an X-ray to check for any abnormalities for permanent chronic migraines. Waited an hour for the technician to tell me she wasn’t prepared to do the X-ray because my GP had written instructions in the notes to check my neck aswell.