janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-barkantine-practice
Title: Disappointing
Rating: 1 out of 5
Visited: September 2023
Very disappointing, done many tests with them including ecg, blood test etc but no response after. Very very disappointing. Chased via phone and online but no response. Stay away.
GP surgery review: the-barkantine-practice
Title: Impossible to book an appointment
Rating: 1 out of 5
Visited: July 2023
I was trying to book an appointment. 

Tried online appointment option, but it said practice has no appointment slots that can be booked online. (is that even possible?)

Then I called the hotline, no one would ever pick up the phone or automatic system said it is closed. (even tho the website said it is open) 

I may consider to join another practice instead, even tho it could be hassle.
GP surgery review: the-barkantine-practice
Title: I’m begging you, please check my newborn
Rating: 1 out of 5
Visited: July 2023
Missed my child 8 weeks check and vaccine. We called them for a month and every week we call them. Until now, my child is 10 week old, they still say they will call us back on the day we called them ( which never happened). Can anyone suggest us what to do with my child vaccine and 8 weeks check? As how can we get it done? We are depressed and stressed about it. Especially they keep saying they will call us back. But it’s been a month, we never hear back anything.
GP surgery review: the-barkantine-practice
Title: They are just a joke!
Rating: 1 out of 5
Visited: July 2023
Average waiting time for the phone to be picked up 60 minutes.

A person who barely speaks English will pick up the phone.

Rude receptionist wanting to know the exact problem otherwise she will not book you in, apparently a doctor can be specialised in Women Health but you cannot say Women Health as a reason of your appointment.

Then being offered a phone appointment on the 7th of August! Which means in 3 weeks time.

They do not do face to face appointment because of covid. The World Health Organisation declared the pandemic ended while ago!


if you look at them online they are accepting new patients even if they are not able to look after the one they have already!
GP surgery review: the-barkantine-practice
Title: Taking advantage of Covid times
Rating: 1 out of 5
Visited: July 2023
It’s impossible to get an appointment. First you have to go through the long process of making an online appointment, then the doctor will call you after about 2 weeks, then they’ll book a face to face appointment after 2 more week. All in all, you’re waiting a month for an appointment. To top it off, the doctor called 2 hours after the appointment time, as I was at work I couldn’t pick up, but the Dr didn’t even attempt to call a 2nd time or try the alternative number. It’s a shame that the surgery has gone soo downhill especially as soo many of us took part in the ‘Save our Surgery’ campaign when they were being threatened with closure.
GP surgery review: the-barkantine-practice
Title: Service gone to the dogs!
Rating: 3 out of 5
Visited: June 2023
The online form is not working as it should be. When it started it was an okay service, now it has gone downhill. They ask you to book a telephone appointment slot and sometimes nobody bothers to call. What happened to the face-to-face appointments? The pandemic excuse is over and these must be reinstated urgently. What is the reason we cannot book online same day appointments via patient access? Same day appointments and face-to-face appointments are a must to avoid having to go to a&e. If we have to go to a&e what is the point that the practice is in existence. It is not fit for purpose if it cannot look after its own patients.
GP surgery review: the-barkantine-practice
Title: Unprofessional Treatment and Inadequate Medical Examination
Rating: 1 out of 5
Visited: June 2023
I am writing this message to formally express my deep dissatisfaction with the service I received during my visit to your facility on 16 of June. As a patient, it is my belief that everyone deserves respectful and thorough care, and unfortunately, this standard was not met during my recent appointment.

Upon my arrival, I was subjected to an embarrassing and inappropriate interaction, wherein my name was loudly called out due to a missed silent visual message on the screen. I would have appreciated if the staff had approached me discreetly or simply sent a reminder text message instead of publicly reprimanding me. This is not the level of professionalism I expect from a healthcare provider, and it set a negative tone for the remainder of my appointment.

Further, I am extremely disappointed with the lack of comprehensive medical examination I received concerning my ongoing asthma condition. Even after a month of medication, I have not seen any significant improvement in my health. It was surprising to me that an essential test, like spirometry, was not offered. This test could have helped in accurately assessing my condition and determining the effectiveness of the treatment.

My expectations, based on both medical standards and human decency, were not met during this visit. Such an experience can cause patients undue stress and can ultimately discourage them from seeking the care they need.

I would like to request a thorough investigation into this matter, and I expect appropriate measures to be taken to ensure this kind of incident does not recur in the future. Furthermore, I request a follow-up appointment where a complete and comprehensive examination can be carried out, and my treatment plan can be reassessed based on those findings.

I appreciate your prompt attention to this matter. It is my hope that my experience can be used as a learning opportunity to improve patient care in your facility.
GP surgery review: the-barkantine-practice
Title: Great treatment
Rating: 5 out of 5
Visited: June 2023
Superb physio advice and follow up with exercises I had mixed problems with knee and ankle pain 

It may be linked with side effects of statins but am covering all bases
GP surgery review: city-square-medical-group
Title: Great service
Rating: 5 out of 5
Visited: September 2023
Doctors are very helpful ,friendly and supportive .Great service and quick response. Very understandable and knowledgeable doctors. I very happy.
GP surgery review: city-square-medical-group
Title: Not a great practice
Rating: 2 out of 5
Visited: July 2023
Level of service has gone down significantly since merging with City Square Medical practice. Can't get a simple reply even though they state they will get back to you within 48hrs. Receptionists bar one could direct me to my issue. Really disappointing service.
GP surgery review: city-square-medical-group
Title: Professional, thorough and friendly
Rating: 5 out of 5
Visited: July 2023
I made an e-consultation where I spoke to my GP, who then made me an appointment in person at the practice. The staff were helpful, knowledgeable, and informative, giving a range of advice and referrals where appropriate. They listened to my concerns, asked relevant questions to further understand my condition, and gave experienced responses. I didn't feel rushed in my appointment. Overall a great visit.
GP surgery review: city-square-medical-group
Title: Not Good
Rating: 2 out of 5
Visited: July 2023
I am 61 year old woman just been diagnosed with genetic blood disorder , sent in my results via email as requested by my Doctor,  have also sent follow up emails with regards to
Update on situation , received reply back
To last email I sent on Tuesday 22nd August stating Doctor will call me back within 48 hours ( still waiting ) this is not a virus I have been diagnosed with but a life changing condition, absolutely shocking I’ve not been contacted with update, never ever experienced problems like this until Brayford Square merged , someone somewhere is not doing there job properly, shame for all the lovely staff , nurses and Doctors that are doing a great job , just takes one not too and the whole chain is broken , come on I need to speak to my Doctor urgently .
GP surgery review: city-square-medical-group
Title: Fantastic Practice
Rating: 5 out of 5
Visited: June 2023
I would to commend the Doctor for his professionalism, duty of care, kindness and compassion towards my mother.  I really cannot thank him enough for the help he has given us, as my mother has many medical issues.  The doctor always goes above and beyond to help us.  We consider ourselves very lucky to be a patient at the practice.  Thank you to all the reception and nursing staff, who always help us when we are in need of help.  This is truly a Wonderful Practice.
GP surgery review: city-square-medical-group
Title: GP ask to buy medication instead of prescribing
Rating: 1 out of 5
Visited: June 2023
I am seek from last 4/6 weeks and disparately need medication and i did buy some of the medication over the counter from pharmacy (paracetamol xtra and   Allergy relief medication but non of them is working!

I am having hy fever that makes my life miserable as i cannot breath properly , sleep, study, work and all the he social activities! Now it’s trigger my migraine pain and i do not have any medication. 

After several e-consultations I received a phone call and asking me to buy a medication over the counter but when i go to buy without prescription the pharmacy says £14 or more! That’s really expensive for me as a low income, I cannot afford this price! Then i went back to my GP surgery and request for to write a prescription for me! But the receptionist refused to request and saying try some other alternative cheaper medication! I was said I have been tried all but did not work! Then again said you have to look appointment for that reason! But no appointment available!
Then Again i did e-consultations and leave a message on the form why i need appointments! But this gp surgery again refund to write prescription! Even if i pay the prescription charge it won’t go up to £10 but without prescription it’s price £14

seems like they don’t care about you whether you critically ill  or not! They don’t care about cost of living crisis instead of helping patients by prescribing medication they ask patients to buy!
I don’t know what to do as i sm out of work from last 3/4 weeks because of my illness!
GP surgery review: city-square-medical-group
Title: Friendly staff good service
Rating: 5 out of 5
Visited: April 2023
The reception team at the surgery are very friendly and helpful. The GP was also very professional and provided a good service thank you team
GP surgery review: city-square-medical-group
Title: Practice pharmacist and phlebotomist
Rating: 4 out of 5
Visited: March 2023
I recently Had occasion to have blood taken. The phlebotomist was very gently and I hardly felt the needle. I also had a follow up call with the practice pharmacist today and as always she was clear, precise, and with a caring tone and attitude.
I also had a very pleasant chat with the community liaison staffer at cable Street whom I've known over the years. Conveying professionalism, she has the most naturally affirming and positive demeanor. 
My thanks to the reception teams and not least the Doctors.
GP surgery review: city-square-medical-group
Title: General GP surgery services
Rating: 1 out of 5
Visited: March 2023
It has been under a year since I registered with the surgery and I have found that the surgery has always disappointed me. Telephone appointments booked by professionals from external services are not always made by professionals and after waiting when I have called to check on the missed appointments, the reception staff have no idea what to do or who to contact and keep saying “your on the call list and someone will call you back”, this does not happen and enquiries about these appointments get ignored or your made to believe that the appointment was not booked for that day even after being confirmed the day before as being booked. 
Very confusing reception staff and external service providers/professionals. This has happened to me several times by the same person in this surgery. I then up rebooking the appointment and when asked about the missed appointment I am told that the professional called and I did not answer the call.
Reception staff can be very confusing when I have called them and cannot give a straight answer to any query and I end up giving up trying to get help. Crisis situation is seen as not an emergency and appointment is booked and scheduled for 2 weeks time. 
I will leave my experience for the reader to decide whether they want to register with this surgery or not
GP surgery review: city-square-medical-group
Title: Amazing Help
Rating: 5 out of 5
Visited: March 2023
I required help with my medication and received a call and I have say not only was my medication adjusted I was also given great advice on things I could do to help myself.
GP surgery review: goodman's-field-health-centre
Title: Helpful and efficient staff
Rating: 4 out of 5
Visited: November 2023
I requested a copy of my medical records to share with my employer. I found the staff at the practice sensitive to my needs and the requirements. They were fast and diligent producing the reports. Thank you for a good customer service. It is greatly appreciated.
GP surgery review: goodman's-field-health-centre
Title: Disorganised and chaotic
Rating: 1 out of 5
Visited: October 2023
I made a flu jab appointment. After getting time off work, putting my child into childcare was waiting 40 minutes, I went to the reception to ask what is find on. I was told that they are ‘still looking for someone to give me a jab’. For 40 minutes at a medical centre with prior appointment they are looking for someone to give me a jab?? Unbelievable. 
I am now transferring to another practice. These people are dangerously disorganised.
GP surgery review: goodman's-field-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
One of the best practices in London. The lady at reception as well as the lady who took my blood were so professional and yet caring. Thank you.
GP surgery review: goodman's-field-health-centre
Title: Improved practice
Rating: 5 out of 5
Visited: June 2023
At this moment the surgery in general is in my opinion providing the best services me and my family have been receiving I would especially thank the reception staff whom deserve a lot of praise as unfair reviews often get highlighted is wrong staff at reception and GP including all clinicians working very hard I’m a very demanding area
GP surgery review: goodman's-field-health-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: June 2023
When we were first added to this practice, we quickly learnt that if you wanted an appointment, you had to phone at exactly 8am, wait in a queue for half an hour, and you would probably get an appointment on the day. If you phoned at 8.05, however, you would almost certainly not get an appointment.

That was bad enough, but nowadays when you phone at 8am, you don't get through. At first I thought this might be an occassional occurence, but this is now the fourth or fifth time I've phoned at exactly 8am and not even been able to join the queue. So I phoned at 10am, got put into a queue, and selected the callback option. At almost 1pm, I still hadn't got a callback, and so I phoned again. After waiting for 20 minutes, I finally spoke to somebody who, of course, couldn't give me an appointment on the day. Instead, they gave me an appointment in five days time. Which is better than nothing, I suppose, but it means I'm thinking of going to A&E, overburdening my already overburdened local hospital.
GP surgery review: goodman's-field-health-centre
Title: Imposible to get through by phone
Rating: 1 out of 5
Visited: March 2023
I tried to ge through the phone to request an appointment for more than 2 hours, from 8am as soon as they open. The system said I am in a queue of more than 30 people , calling at 8:00. How is that possible?
GP surgery review: goodman's-field-health-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: February 2023
I called on Friday morning waited for 1 hr, finally managed to speak to reception and informed I cannot make advance appointment for continued bleeding as the GP is not open on weekend. Asked to call back Monday and told that when calling Monday, I can make 48hrs advance appointment.
Called again at 8am on Monday, waited for 56 minutes, finally someone picked up then hung up. Called again immediately to be put in a queue for a call back, received a call back to be told to call back again tomorrow at 8am. I am afraid this will be a never ending cycle..
GP surgery review: goodman's-field-health-centre
Title: Avoid
Rating: 1 out of 5
Visited: January 2023
1) Appointment Booking (1/2) - you have to call every day exactly at 8am to be put in a queue of over 30 callers, stay on the line for 45 minutes and once you get your turn, all the slots are most likely to have been taken up.
2) (2/2) - if you are not given an appointment slot, you have to repeat the same process again the following day (so again, call at 8am to be placed in a queue of 30+ callers) because they offer same day appointment service only. They won't offer an appointment the following day.
3) Reception - the staff appear incapable of handling anything but a routine simple query. Once you bring up something they don't seem to handle regularly, it's a very much "computer says no" response and you end up brainstorming solutions on their behalf.
4) Appointment itself - the vast majority of appointments are handled by nurses (unless you specifically request). In my experience, my issue was dealt with looking up the issue on the computer, reciting NHS guidance to me (on some occasions, irrelevant to my issue) and from then onwards if I brought up a reason why NHS guidance is not relevant here, it was dealt with "this is what the NHS guidance says".
5) Follow ups - when getting a blood test, I was told that I would not be given a call back if everything was okay. 3 weeks later, I thought I better check and called the reception. Turns out, there was an issue with my blood results, it was just never communicated to me.
6) DrIq App - Somewhat helpful but the consultation slots are allocated very quickly and you are likely to end up doing the same process the following day again (very much like booking through the phone). Acceptance/rejection of your prescriptions are never notified so you might end up going to your pharmacy only to be told that they don't have your prescription. My *routine* prescription was once randomly rejected, I went to the pharmacy to be told they don't have it, I had to call the reception to be referred to the clinician who called me 2 working days later and with no explanation, they just put it through so I had to go pick it up to the pharmacy several days later again.
GP surgery review: goodman's-field-health-centre
Title: Brilliant service
Rating: 5 out of 5
Visited: November 2022
I turned up at 3pm trying to get an appointment for my baby who had a temperature and had been coughing for a while. The receptionist was fab and gave us an out of hours appt to see the PA an hour later. The PA diagnosed tonsillitis and we got it sorted with antibiotics. He also advised us (and tested us!) on warning signs e.g. Breathing problems. This was right before the strep A thing was in the news, and we now realise they took it extra seriously because of that (at the time, we thought it was just a regular flu). Anyway, we've had several appts for the baby here and they always do their best to find an appt. If you cant see the GP but they offer the PA (physician associate), accept it! Hes brilliant and will carry out the same examinations as a doctor, and you actually get a slightly longer appointment. Thank you!
GP surgery review: goodman's-field-health-centre
Title: Extremely bad experience
Rating: 1 out of 5
Visited: November 2022
I have been dealt with nice and good doctors. But it’s really very hard or seems impossible to get appointments with the doctors. Always given appointments with the incompetent nurses who didn’t even know about the issues. And shamelessly says  I have heard this problem for the first time in my practice years. That was shocking to me.and the other one told me on phone that she is referring me to something and when I ask receptionist about the referral there was nothing in the record this  practitioner nurse is so rude and show such a bad behavior that I don’t want to even see these nurses again in this practice. Overall receptionist and doctors are good. This practice need to change their nursing staff. 
Another problem is getting appointments is such a bad experience that don’t want to do it . I have left this practice hopefully other one will help me .
GP surgery review: harford-health-centre
Title: Lovely practice
Rating: 5 out of 5
Visited: November 2023
All my experiences with the doctors, nurses and receptionists at this surgery have been really positive. The staff are friendly, professional and compassionate and there’s one doctor in particular who is such a pleasure to deal with. Highly recommend this surgery and big kudos to the staff for trying their best to help people in high stress, emotional situations. A kind word and smile goes a long way!
GP surgery review: harford-health-centre
Title: Worst practice I have ever registered with
Rating: 1 out of 5
Visited: August 2023
I had a massive shock to my system when I registered at this practice compared to my previous practice, from handing out other patients records to me and then unapologetically challenging me on what I recalled of them when I handed them back to not sending out a referral for almost 2 months because the secretary was busy, cancelling repeats of current medication and sending out old medication, never being able to get an appointment apparently just been told a GP has to authorise the booking of an appointment and being directed to e-consult which is not available for a lot of the time.  I am able to communicate well but am left feeling frustrated every time I have to deal with them and hate having to contact this practice for anything as I know I will have to battle to get what I need.  sometimes I feel like I would rather drop dead than deal with them.  I feel very sorry for people who may not be able to communicate as effectively.  Avoid this practice if you can, complete waste of NHS tax payers money, you forget we are in a developed country when dealing with them.
GP surgery review: harford-health-centre
Title: Some good Doctors
Rating: 4 out of 5
Visited: July 2023
Friendly and helpful receptionist. Permanent Doctors are very good, not had good experience with locum Doctors.
GP surgery review: harford-health-centre
Title: Great Practice
Rating: 4 out of 5
Visited: June 2023
He gave a thorough examination and was very helpful. He listened to all my problems and provided advise to help me.
GP surgery review: harford-health-centre
Title: Very good professional care
Rating: 4 out of 5
Visited: April 2023
I did an e consult for a routing question and was contacted within 48 hours and offered and appointment the same day. The doctor was polite, thorough and professional. I only asked for a repeat script, but the doctor wanted to see me first to check there was nothing serious going on ( I am grateful to say all was well) and was reassured. I have no reason to complain about the care I received, which I found caring, competent and appropriate to my health needs. I was quite concerned about some of the reviews.  If there is a problem, it should be addressed with the practice manager. I do not think its appropriate to state that a practice is the "worst" without explaining why one feels that way as it could deter those who need help from seeking it. I have received good care from this practice on multiple occasions and cannot fault the professionalism of the doctors who I have seen over the years. Please treat your medical professionals with the same courtesy as you would like to be treated. They are there to help and in the vast majority of cases are doing a good job.