janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hulme-hall-medical-group
Title: Fabulous practice
Rating: 5 out of 5
Visited: August 2023
Contacted the practice online this morning and within an hour a GP had rung my mum, who had a suspected water infection, arranged a sample and ordered a prescription to be collected from the pharmacy. Yet again, amazing quick service from super friendly receptionist to amazingly helpful Doctor. Cannot praise this fabulous practice enough.
GP surgery review: hulme-hall-medical-group
Title: fast service
Rating: 5 out of 5
Visited: June 2023
I just wanted to say thank you for this quick service I received today in response to a prescription request and blood test appointment, I really appreciate it :)
GP surgery review: hulme-hall-medical-group
Title: Poor phone experience, website was not working
Rating: 3 out of 5
Visited: May 2023
Tried to book an appointment at 13.27 to be told they are doing staff training at 13.30. so phone back in the morning
Hopefully the staff training is that people call the doctors because they are worried about something to so with there health witch is really important to them.
GP surgery review: hulme-hall-medical-group
Title: Amazing staff at all levels
Rating: 5 out of 5
Visited: May 2023
Have nothing but positive praise that myself and my family receive from this fabulous practice. From online enquiries, telephone conversations to face to face appointments, all staff are friendly and helpful and always meet the needs of any treatment needed.
GP surgery review: hulme-hall-medical-group
Title: poor communication - inadequate systems
Rating: 2 out of 5
Visited: March 2023
long patronising phone message before you get through to someone
system has shut down by 16.50
poor customer relations
"attitude" which wouldn't be present in an organisation operating in the private sector
GP surgery review: hulme-hall-medical-group
Title: Hope you don't get sick
Rating: 1 out of 5
Visited: March 2023
Absolutely appalling practice with the rudest people on the front desk & phones. Nothing but issues with this practice over the years. Impossible to book an appointment even in advance "call back tomorrow at 8am every time". Everyone calls at 8am and you don't answer the phone.
GP surgery review: hulme-hall-medical-group
Title: Read the Notes
Rating: 1 out of 5
Visited: March 2023
My daughter has a life altering medical issue that has been “under investigation “ by the practice for over a year. 
Tests I need to chase the results for, then I get a text with the result on and no next steps or feedback. So you chase and are given a telephone appointment 2 weeks away. Where the doctor won’t have read the notes. Last one suggested I paid and went private. Why the endless waiting. It’s risking the health and mental health of a child. Totally unacceptable
GP surgery review: spring-view-medical-centre
Title: Poor Practice
Rating: 1 out of 5
Visited: February 2022
This practice has really declined in recent years. I understand the pandemic disrupted a lot of things but jeez, I'm allowed to go to work and education but I still haven't seen a doctor. Rang at 8 am for an appoitment and couldn't get a threw, half an hr on the phone. Then asked dad if he could make me an appoitment and was told between 10 and 12. Half 12 and still nothing, ringing up the receptionist and still can't get through. Do they seriously think I have all day to wait for an appoitment, I have uni to go to. Plus, how can they see my scalp through a phone. It just dosent work. I will be moving Dr's ASAP.
GP surgery review: spring-view-medical-centre
Title: Caring practice
Rating: 5 out of 5
Visited: February 2022
I feel that I am always listened to when I call the surgery.All the staff really listen to my concerns whatever they may be.They try wherever possible to help and advise sympathetically. I am always impressed with the front line staff and how they keep their sense of humour in sometimes difficult and challenging situations.Well done.My experience of the doctors and nurses is just as positive.Always polite and respectful, and I feel that they are listening to my concerns and not watching the clock for the next patient.Thankyou
GP surgery review: spring-view-medical-centre
Title: Very Caring staff
Rating: 5 out of 5
Visited: February 2022
Doctors and reception team very caring. Waiting time was very low.  Would recommend the doctors and nurses
GP surgery review: spring-view-medical-centre
Title: Non Existent Care
Rating: 1 out of 5
Visited: January 2022
I called the surgery to book an appointment for my son - had to be telephone but quickly found out that they call from a private withheld number which is pointless as most people block these types of calls. I asked if i could just bring him to the surgery and was told that there are no doctors in today!?!? they are all working remotely - are you kidding me? Makes sense now why I have received no care what so ever for my condition. I will be complaining.
GP surgery review: cheadle-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: June 2023
We managed to get an appointment late in the day for my 7 year old who had become quite poorly with tonsillitis. Great service and much appreciated.
GP surgery review: cheadle-medical-practice
Title: Good practice
Rating: 5 out of 5
Visited: May 2023
Called in surgery in morning to explain my problem and was given an appointment for the afternoon. That was excellent,the only problem was I was not seen until 40 minutes after my appointment. The doctor apologised and I was very satisfied with my consultation.
GP surgery review: cheadle-medical-practice
Title: Good practice
Rating: 5 out of 5
Visited: May 2023
Receptionist was exceptional and got me an urgent appt. Saw the doctor 3hrs later and she listened to everything I had to say and was very understanding. Waiting for next step now.
GP surgery review: cheadle-medical-practice
Title: Cared for our Dad with kindness and professionalism
Rating: 4 out of 5
Visited: May 2023
The team at Cheadle Medical Practice cared for our elderly frail father during the last few weeks of his life allowing him to fulfill his wish of dying peacefully at home
 His Gp and the paramedics cared for him with kindness and professionalism and the reception team were helpful and efficient 
The team visited him at home willingly whenever needed and  the telephone was answered  promptly (this seems to have improved enormously in recent times)
GP surgery review: cheadle-medical-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: May 2023
Got an appointment after a short time on phone. The doctor was brilliant and I really felt she spent time analysing my problem. The receptionist was lovely as well !
GP surgery review: cheadle-medical-practice
Title: Very satisfied with treatment
Rating: 5 out of 5
Visited: April 2023
I have a lump which has developed on my face recently.  The doctor examined my face
and said he didn't think it was anything to worry about and why and to go back if it's still there in 6 to 8 weeks.
GP surgery review: cheadle-medical-practice
Title: 50% ok 50% not ok
Rating: 2 out of 5
Visited: April 2023
Great appointment with a locum, was told I needed urgent blood tests within 2 days and they would call me back that day, heard nothing until 4 days later by text for a blood test which will now be 8 days later, can’t be that urgent I hope.  Not great really
GP surgery review: cheadle-medical-practice
Title: Informative care
Rating: 5 out of 5
Visited: March 2023
Rang the practice at 9 am and got an appointment that day for 10am. Dr discussed my condition and made it clear under what circumstances I needed to came back for a further apt and that once my lab results came back if a prescription was required I would be notified. Later in the day I received a text from my pharmacy informing me my antibiotics  were  ready. Very pleased on this occasion but the practice needs to be more consistent in having an adequate number of appointments available, since I have struggled to get apts at times in the past.
GP surgery review: cheadle-medical-practice
Title: In despair
Rating: 1 out of 5
Visited: March 2023
I’ve had a hereditary condition that gives me high cholesterol and subsequently gout. This was diagnosed nearly five years ago and I’m still not being medicated effectively. Triaged by the receptionist. 
I work full time and am often left unable to walk. I worry that my high levels of cholesterol for over 50 years will lead to the inevitable. With 3 children I worry constantly.
GP surgery review: cheadle-medical-practice
Title: Great service
Rating: 4 out of 5
Visited: February 2023
I rang the practise at 0855 this morning and was amazed to be first in the queue. I was also amazed that after speaking to a very helpful receptionist, I was offered an appointment today, especially as both my husband and I have been unable to get appointments on several occasions over the past few months. The doctor was thorough and very helpful. I'm very satisfied with the service I've received today.
GP surgery review: ancoats-urban-village-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: February 2022
I have needed to access services provided by this practice several times over recent months and all of my experiences have been excellent. The online services are great, the response is quick and efficient, the staff are always friendly and helpful. Best GP practice I’ve ever used.
GP surgery review: ancoats-urban-village-medical-practice
Title: I am blessed to have such an Outstanding Family Doctor
Rating: 5 out of 5
Visited: January 2022
I recently went through a family crisis and ended up in a dark place. I developed chronic anxiety which manifested in worrying cardiac symptoms. My GP listened to my story and examined me thoroughly. I was treated with the utmost empathy, compassion, competence, kindness and generosity of time.
I cannot be grateful enough for his reassurance. Thank You!!!
GP surgery review: millgate-healthcare-partnership
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
The receptionist was very pleasant and efficient. I was seen by the Doctor on my specified appointment   time and he was very good and understood my specific health issues.
GP surgery review: millgate-healthcare-partnership
Title: Recent online consultation
Rating: 3 out of 5
Visited: September 2022
Contacted surgery with query regarding follow up blood tests which was answered quickly and arrangement made for me to attend surgery for bloods to be taken. Quick and efficient in this case. 
Can see where sometimes online is more suitable but would like to see face to face GP appointments become the norm again where examination required but also like the online consultation process where it is appropriate.
GP surgery review: millgate-healthcare-partnership
Title: Extremely poor service
Rating: 2 out of 5
Visited: February 2022
I contacted the practice in the morning to see if my prescription was ready to be told GP unable to do it so will be sent to onsite Pharmacy. Called the next day to see if ready to be told not done and will be passed to duty doctor. Called again still not
Done, called the pharmacy later on to see if prescription sent over, not received, called doctors could not get through still no prescription. All I can say is good job these tablets weren't keeping me alive as I'd be dead by now.
GP surgery review: chapel-group-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: November 2023
Sick to death of going to see the GP for them to not listen to a word you say! I went this morning my son has tonsillitis which he suffers with quite often so I know the signs and symptoms to look out for, I was told it was probs a sore throat, which I replied with he has white spots on his tonsils, which turned out to be correct. I also felt like I was wasting the GP time by making an appointment, as it was in ‘early stages’ my response well I don’t want his throat to close up!!! I am doing the right thing for my son!!!
GP surgery review: chapel-group-medical-centre
Title: Very good practice
Rating: 5 out of 5
Visited: November 2023
I really cannot complain with the service I have received from this practice from reception,nurses and doctors. They have certainly been on the ball for the times when I have needed their services.
GP surgery review: chapel-group-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Rang surgery today, as my elderly father was quite unwell , receptionist was extremely helpful and we were seen by a caring doctor. The nurse also was able to do blood tests for dad whilst we were there, she was lovely. Thankyou all
GP surgery review: chapel-group-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2023
Phoned for appointment at 8am got appointment at 9-30am had X-ray at 10-30 am  receptionist was excellent as was the Doctor you can’t ask for better than that
GP surgery review: chapel-group-medical-centre
Title: Sorted in 1 day
Rating: 5 out of 5
Visited: November 2023
Used the online triage for my 7 year old. Submitted request before 8 am. Surgery phoned and arranged a same day appointment by 9.30 am. Son was seen that day after school and had his medication shortly after. Very smooth experience and wasn't waiting on the phone for ages.
GP surgery review: chapel-group-medical-centre
Title: Good Practice
Rating: 4 out of 5
Visited: November 2023
I requested a Gp appointment and was given one for the same day. The surgery receptionist was pleasant and helpful. The Gp I saw was very caring and supportive. He went through the appointment process step by step and was very reassuring. I left feeling I had a good experience.
GP surgery review: chapel-group-medical-centre
Title: Fast response
Rating: 5 out of 5
Visited: November 2023
I submitted a patient triage form concerning my daughters suspected hearing problems. Received a call from the surgery and was offered an appointment on the same day within the hour. Service was fast and the doctor was friendly and put my daughter at ease when she was reluctant to sit still to have her ears checked
GP surgery review: chapel-group-medical-centre
Title: Feedback
Rating: 4 out of 5
Visited: October 2023
It's a good practice and all the staff are very friendly. Sometimes I don't feel its as confidential as it should be. When a receptionist is asking you questions and making decisions on whether you should see a Dr that day or not, then when you phone for test results they say we can't give you them because we are not medical.....
GP surgery review: chapel-group-medical-centre
Title: Amazing experience
Rating: 5 out of 5
Visited: October 2023
The receptionist was a super star. I have not needed my GP for good 12 years but I am struggling atm. She was lovely, so calm, professional and understanding. The way she spoke to me was so nice. I was nervous and stressed and worried and she just put me at ease. Well done and thank you.

The GP i spoke to was great! Didnt feel judged but supported and listened. She was on the same page as I was. Not pushy or dismissive. She listened, made suggestions, offered reassurance. Cannot thank enough for being a beautiful person not 'just' a great doctor. We need more people like her!
GP surgery review: chapel-group-medical-centre
Title: A very good practice.
Rating: 5 out of 5
Visited: October 2023
The Doctor was very good at explaining the details I also asked to send me a report by email which he very quickly.
GP surgery review: lambgates-health-centre
Title: Very good experience
Rating: 5 out of 5
Visited: September 2022
It was a very good experience. The people I saw were easy to talk to, and made me feel that I mattered. There was no feeling of having to rush.
I was seen at the appointed time, and not kept waiting.
GP surgery review: lambgates-health-centre
Title: Got seen and sorted straight away
Rating: 5 out of 5
Visited: August 2022
Originally went to see nurse she recommended that I see the Dr I went straight in to see Dr no hassle got sorted and things moving
GP surgery review: lambgates-health-centre
Title: Excellent
Rating: 5 out of 5
Visited: August 2022
Follow up appointment not the original doctor as on holiday. The doctor I saw  excellent.Today a quick telephone conversation with him  to clarify a question I forgot to ask.
GP surgery review: lambgates-health-centre
Title: Good results so happy
Rating: 5 out of 5
Visited: August 2022
Blood tests Both have come back next day as usual. Very happy received promptly. Pleased with service
GP surgery review: lambgates-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2022
Speedy appointment. Professional and courteous staff. From reception staff through to medics, I was dealt with in a polite manner. When I asked the practitioner about information from the hospital, she took her time and explained her understanding of the issues in a coherent and clear manner. She did not attempt to rush me back through the door
GP surgery review: lambgates-health-centre
Title: Always there for me
Rating: 5 out of 5
Visited: July 2022
As usual an instant response to my illness that resulted in an appointment within the hour and appropriate treatment given! All staff I met are kind and caring. I cannot fault them at all
GP surgery review: lambgates-health-centre
Title: Very friendly and caring
Rating: 5 out of 5
Visited: July 2022
Full explanation of cholesterol and possible reasons for being high. Thorough presentation of what I and they could do.
GP surgery review: lambgates-health-centre
Title: Great staff
Rating: 4 out of 5
Visited: July 2022
A visit to nurse also  a telephone conversation with the paramedic 2 different reasons. Both excellent
GP surgery review: lambgates-health-centre
Title: Great doctors
Rating: 5 out of 5
Visited: June 2022
Very friendly quick response and helpful the doctor I saw made me fell at ease and willing to listen which is so inportant
GP surgery review: lambgates-health-centre
Title: See the Nurse
Rating: 5 out of 5
Visited: May 2022
The nurse was excellent, helpful, Lovely manner... reassuring person.. All in all a pleasant experience in a stressful time
GP surgery review: red-bank-group-practice
Title: Disgraceful service
Rating: 1 out of 5
Visited: June 2022
For the second day running I have tried to get through to the reception. 45 calls yesterday and several more today to be told they can’t do it today (I only wanted to request an ongoing sick note) This was at 8.49 am. I have also tried the app ask my G.P. but this has been offline both today and yesterday. 
This is very frustrating, how do the elderly cope with this? Why have an online service when it is rarely working?
GP surgery review: red-bank-group-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: May 2022
I’ve been coming to surgery over a number of years and just wanted to comment on how hard working and helpful the team are - they are a credit to the NHS
GP surgery review: red-bank-group-practice
Title: Waiting times too long, no confidence in drs
Rating: 1 out of 5
Visited: May 2022
Been waiting for over an hour in waiting room to be seen and this is an occurrence each time my baby is booked in.

Reception staff are unprofessional over phone and huff and puff. Spoken down to when giving responses because they don’t like to be wrong with information but have always recieved wrong info.

Try and play dr as and when rather than referring medical request through.
GP surgery review: red-bank-group-practice
Title: Really poor effort.. will reconsider moving doctors again.
Rating: 1 out of 5
Visited: February 2022
Moved doctors already due to poor practices / service once already.. however this is rapidly becoming the same.

Called to see a doctor about my baby’s cough as it progressed throughout the week. Explained symptoms and was informed that no dr could be seen. Received a further call from receptionist informing she had spoken with the doctor and the symptoms my baby was displays were that of dehydration and a trip to a and e was to be completed immediately. Asked for GP referral to help with seriousness/urgency and was informed the dr doesn’t do this, but as they were a baby, would be prioritised.

14 hours later from Hospital we, as a family returned home. The baby was not prioritised as the receptionist assured me the would be.

Please ensure your information is accurate before providing it.. unfortunately for something like that a receptionists opinion won’t count/help.
GP surgery review: the-brooke-surgery
Title: Brilliant service by staff
Rating: 5 out of 5
Visited: April 2023
I needed some information emailing to me urgently.  My AskMYGP request was dealt with very quickly indeed, which meant I received the information I needed in a very timely fashion. This is an excellent service which must be easy for the majority of patients to utilise. In my experience, all Brooke Surgery staff, GPs and health care professionals respond to the requests efficiently, meaning no need to make any unnecessary trips to the surgery. The staff are delivering a constantly brilliant service and long may it continue!
GP surgery review: the-brooke-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: April 2023
I contacted the surgery via Ask My GP about a lump on my breast.  A clinician contacted me within a few hours.  I was seen the same day and referred straight away, and in just over a week, had seen a specialist.  The Clinician I saw was calm and reassuring.
GP surgery review: the-brooke-surgery
Title: Very good practice
Rating: 5 out of 5
Visited: April 2023
I moved to Brooke surgery as I wasn’t happy at mine although it is a few miles away it has turned out to be a great move . The team from receptionist to the clinicians and Doctor's are very efficient and I have had treatment within days or the next day to quick referrals and quick answers appointment’s are speedy and any issues with my health are acted upon. The best thing is you can email the night before and you can get a telephone call he next day. I am really happy this is how a surgery should work for everyone I would recommend this to anyone and have done .
GP surgery review: the-brooke-surgery
Title: Efficient and helpful
Rating: 5 out of 5
Visited: April 2023
As always, Brooke surgery were efficient and solved my problem straight away. They are always helpful, professional and approachable. I sent a message through AskMyGP today, and it was sorted within the same day. Much appreciated. I would recommend this practise to anyone!
GP surgery review: the-brooke-surgery
Title: Speedy resolution of problem
Rating: 5 out of 5
Visited: April 2023
Required additional medication contacted surgery using ask myGP and received reply same day to say prescription had been forwarded to chemist
GP surgery review: the-brooke-surgery
Title: As good as it gets!
Rating: 5 out of 5
Visited: April 2023
I am happy to take a moment to share my experience of The Brooke Surgery. 

I must say, they are absolutely fantastic! From the reception staff to the nurses and doctors, everyone goes above and beyond to ensure that patients are taken care of.

Their booking system is top-notch, and making an appointment is so easy, should the 'Ask my GP' system is not enough.

As someone who works in healthcare, I am well aware of the poor service received by others. The Brooke Surgery is a prime example of what every GP surgery in the United Kingdom could and should achieve.

If you're looking for a great medical team that genuinely cares about their patients, I highly recommend The Brooke Surgery. Trust me, you will not be disappointed.
GP surgery review: the-brooke-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
The doctors and medical staff are all caring and kind. They take time with patients and listen to patients and are very thorough.
The follow up patients aftercare is very good also.
They are very professional medical practitioners.
Prompt response to medical needs cant fault all the doctors and staff members in my experience.