janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bloomfield-medical-centre
Title: So Helpful
Rating: 5 out of 5
Visited: May 2022
I cannot praise the staff on the switchboard enough. The last year and half has been tough as I am going through breast cancer and any time I have needed to phone the clinic anyone I have spoken to have listened to me and been so kind and helpful. I know their job is not easy but I am thankful to all of the staff for their continuing support.
GP surgery review: bloomfield-medical-centre
Title: Excellent
Rating: 5 out of 5
Visited: January 2022
I can not praise Bloomfield surgery highly enough. 
All the doctors ,receptionist and all other staff are absolutely fantastic.
GP surgery review: layton-medical-centre
Title: Very poor
Rating: 1 out of 5
Visited: March 2023
Been on hold for 45mins still the same position  I started witch is 6... mot moving at all phone never gets answered how are people ment to get emergency  meds I noone wants to answer the phone ..!!! New receptionist needed I think cause this is rediculess
GP surgery review: layton-medical-centre
Title: awful receptionists
Rating: 1 out of 5
Visited: November 2022
They simply dont want to help. I appreciate that these are difficult times...but recption staff are condecending and quick to show contempt. no interest in helping and arrogant. made me feel like a nuisance. someone please train them to respect the patients!
GP surgery review: layton-medical-centre
Title: Very poor service
Rating: 1 out of 5
Visited: September 2022
Firstly you can never get through on the phone you can be waiting minimum or 15 minutes to even get answered.secondly the receptionists are abrupt and curt and make you feel a total inconvenience even ringing.You can never get an appointment when you want one or need one and never with who you request .I would happily move to another doctors but unfortunately I have to rely on other people to get me there.Dreadful place!
GP surgery review: layton-medical-centre
Title: Impossible to access.
Rating: 2 out of 5
Visited: August 2022
Avoid this surgery if possible. It is very hard to get an appointment to see the doctor when needed. I rang one morning at 8am and then waited for a response in a queue for over 20 minutes. When I finally got a response from the receptionist she was unhelpful and said that there were no appointments that day. I explained that there had been a queue and asked for an appointment the next day. She said that if I wanted that I would have to phone again at 8am tomorrow. She was condescending and impolite. I cannot understand why I have to phone again tomorrow when she could just make a reservation for me now. The likelihood is that I will be queueing again tomorrow. What if I get the same result? If I don't get an appointment with the doctor today even though I phoned at 8, then why can't I just get an appointment made for the next day instead of having to wait for the next day and then phone again? It's impossible to get through without queues and when you say you need an appointment you are told to contact the surgery the following day. Where are all the appointments? You are told to contact the surgery at 8am but when you do then you end up in a queue. Then when you finally get a receptionist they are rubbish and unable to get you an appointment. Do they have any appointments? You might as well just phone 111. At least they try!
GP surgery review: layton-medical-centre
Title: Excellent efficient care
Rating: 5 out of 5
Visited: July 2022
What wonderful service I have just had!

I had an infected insect bite and phoned the surgery this afternoon for help. I was greated by a very understanding receptionist who gave me an appointment within 2 hours. I turned up early for my appointment and was called in straight away. The Doctor was so kind and caring to me and couldn’t have been more helpful. 

Considering the stress that GP’s are under at the moment it’s so important that we recognise how good our surgery is and say thankyou. 

Thank you!
GP surgery review: marton-medical-practice
Title: Refused face to face appointment
Rating: 1 out of 5
Visited: February 2023
I realise everybody is busy but not to be offered a face to face or video call is unacceptable. I had a terrible skin rash which I was given a cream for over the phone. Thank God my daughter who is a Consultant Endocrinologist told me to be physically seen. The local out of hours GP did see me physically and diagnosed psoriasis. I will leave the GP Practice and go elsewhere. Patients do need to be seen to diagnose skin issues is the lesson.
GP surgery review: marton-medical-practice
Title: COPD Review
Rating: 5 out of 5
Visited: July 2022
I wrote a review about this GP practice in Nov 2021 which wasn't very favourable and I have to say what a difference in service since then.
The difference is like night and day and I have to say that is the best COPD review I have had since way before Covid.
The nurse was very knowledgeable about everything to do with my condition and gave me lots of practical advise to follow.
My opinion after todays consultation is very positive and it's wonderful to see that everything is slowly returning back to some sort of normality
GP surgery review: waterloo-medical-centre
Title: Joke 6 weeks plus to see a doctor
Rating: 1 out of 5
Visited: February 2023
Joke 6 weeks plus to see a doctor. In agonising pain and have been for past two weeks with inflammation of the ribs. Can’t get an appointment for 6 weeks and had to go to walk in centre again to get seen. Really is a joke this in the uk now.
GP surgery review: waterloo-medical-centre
Title: Terrible practice
Rating: 1 out of 5
Visited: December 2022
I have copd that has not been checked for three years asthma nurses say they have nobody qualified to do spirometry test which should be done yearly all you get is a questionnaire on paper to ask how you are breathing ask for an appointment and very rude receptionist say you can only phone at 8am for appointments wich if you can get through they say are all gone but surgery is like a ghost town I feel my condition is deteriorating and this doctors offers no help whatsoever even phoned lung foundation who said contact gp I am at my witts end and don't know where they to turn please avoid this surgery if you value your health
GP surgery review: waterloo-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
Me and my family are so glad to have this as our doctors. They are always so helpful and kind and we trust them with our lives. Never had a problem getting an appointment or advice when it is needed and the doctors and nurses are caring and helpful and very professional
GP surgery review: waterloo-medical-centre
Title: Good Doctors and Staff
Rating: 4 out of 5
Visited: January 2022
Over the years I have good experiences of this practice; so I was surprised at some of the poor reviews. I have found if you contact the practice manager they will explain why there was a problem. My medical problems were sorted in no time. One was to go for a camera down my throat and I have to admit I said no, until the Doctor - it says I can't name, but I would like to! - explained the procedure and the consequences of not having the procedure. Of course, I know of other Practices from friends and family so I know this practice is good. The people I have dealt with were good, conscientious, and deserve a pat on the back and a thank you from me!
GP surgery review: adelaide-street-surgery
Title: zero follow up
Rating: 2 out of 5
Visited: June 2022
sent for blood tests and bp test gave me bp pills  said would contact in about 2 weeks for follow up but never did now out of pills called  as to why no follow up got no answers  never seen the doctor only nurse what a waste of nhs funding
GP surgery review: south-king-street-medical-centre
Title: Absolutely devastating
Rating: 1 out of 5
Visited: December 2022
My son got a burn. Read NHS website which stated take my son to doctors. Got in contact with them. The receptionist said she was going to put my son on triage. Less than a minute later, the same receptionist phoned and said that they don't deal with burns.

Then today I phoned to try to get an appointment. Once again the NHS website said, see your GP, so I phoned them, explained my symptoms. They told me it wasn't enough to be put on triage. 
I was in a lot of pain. Can't hold my kids, or do housework or sleep or even barely get around home and that wasn't enough.

The doctors and the rest of the staff are uncaring. These doctors give NHS a bad name.
GP surgery review: st-pauls-medical-centre
Title: Various
Rating: 2 out of 5
Visited: May 2023
From cancelled appointments to getting much agreed its a frustrating place to deal with for the most easy going person.
Be kind and polite works both ways and getting called "my love" "darling" and "sweetheart" all in the same sentence seems a little excessive and patronising.
GP surgery review: glenroyd-medical-centre
Title: Utterly disgusted
Rating: 1 out of 5
Visited: December 2023
I put my prescription in to be filled in Tuesday for 2 months as going away.  on Thursday get a message to contact them regards how many extra tablets I needed my dates of my holidays and where am travelling too, which really it's nobody business but my private business. But too busy arguing about it told them I am now out of tablets and urgently need them am a diabetic go for my prescription No prescription so no tablets now shut for the weekend so well done.  how about putting patient's first instead of arguing over number of tablets I need for my month holidays. Told to ring 111 which is not an answer my prescription should have been ready to pick up. Plus I don't want to wait several hours for answer from them and to start running around trying to get my tablets which am told repeatedly in short supply. Very very poor show.
GP surgery review: glenroyd-medical-centre
Title: Prescriptions late
Rating: 1 out of 5
Visited: June 2023
Following a medication review I was assured my prescription would be available the next day. Having phoned several times over the following days it is still waiting to be signed. I only have limited about of current HRT remaining. I was unable to get an appointment earlier to ensure this did not happen. I am now left distressed at prospect of not having much needed HRT that has been life changing for me.
GP surgery review: glenroyd-medical-centre
Title: Terrible service
Rating: 5 out of 5
Visited: March 2023
I had a telephone appointment today regarding my mental health. I’ve been struggling massively but was sensible enough to take myself out of work and call for support. On explaining my reason for the appointment and trying to briefly summarise my situation, I was stopped mid sentence and basically told, ‘the details are a waste of my time’ and that a sick note wasn’t going to be issued at this stage so I was best calling back after a week had passed. 
I explained it wasn’t just a note I wanted, I was letting him know the magnitude of my issue so he could properly understand and conclude a diagnosis. He asked what it was I wanted extremely abruptly, to this I did show my frustration reminding him I was there for a diagnosis a professional opinion. I also stated it wasn’t great that I’d reached out to be told I’m wasting time and not being listened to. I explained I’d gone down the self help route and it hadn’t helped hence my appointment with a doctor today. He ignored this and told me of several websites I could visit claiming they may help and I wouldn’t need a note in a week. He was extremely patronising and  I think at this point I started to get upset as the support for mental health is shocking. I reached out to be spoken down to yet the world shouts out for people suffering to speak up!
GP surgery review: glenroyd-medical-centre
Title: Communication
Rating: 1 out of 5
Visited: September 2022
I was planning a trip to the United States of America and as such would require 2 months supply of my medication. I went in to the surgery to advices them of the dates. They told me no problem, they would leave a note on my notes. I use the NHS application to order prescription's, and there is a place for note's. I over the preceding month left a note stating that I would require 2 months supply and why this was need. The following month I repeated the same and to order the two months supply. I checked 3 days later only to find that they had ignored the information, and so only 1 month supply was ordered. I went to the surgery to enquire only to be told that they were sorry they can only order 1 month at a time. They did say that there would be a request for another month supply but not until 3 days had elapsed. This is plainly incompetent,  respect for their patients. I have notrust in their ability to work constructively. Don't use them!
GP surgery review: glenroyd-medical-centre
Title: Extended waiting times for routine appointments
Rating: 1 out of 5
Visited: August 2022
Booked a routine telephone appointment for my daughter, waited 5 weeks for the appointment as that was the soonest available, told it would be in the morning. Missed the phone call due to work and being unable to keep 4 hours free in the day to await the call. Phoned the same morning to rearrange, next available appointment almost 8 weeks away. This used to be a great surgery, no complaints with the medical care - its just getting increasingly difficult to access.
GP surgery review: glenroyd-medical-centre
Title: so downhill
Rating: 1 out of 5
Visited: August 2022
been with this practice 35 years and am now leaving so that should tell glenroyd something awful practice most of the  recptionists are rude dont give you time to explain the problem and when you do there solution is walk in center all the time even when you ring111 and they say you have to be seen by your gp still no appointment definetley not sad too leave
GP surgery review: glenroyd-medical-centre
Title: Awful customer service
Rating: 1 out of 5
Visited: July 2022
Fortunately this is not my GP.  However I was given an appointment for a test to be held there by an external nhs service. I arrived for the test, and was refused entry by receptionists for not wearing a face covering despite my valid exemption under the government guidelines. In effect I was refused treatment.  I was given an another appointment some weeks later, so in order to check if I would be turned away again I tried to contact Glenroyd. Despite phoning many times over many days the phone was never answered. On one occasion I was initially 8th in the queue and then 15 minutes later I was still 8th in the queue! I found an email address for them on this site (in their response to another complainant), and so sent an email. This was valid as I received an auto acknowledgement. However I never received a reply. Even the external nhs service tried to call, without success.  In the end this appointment was cancelled and the service arranged for the test to be held at another unit and this test has now been carried out.  I have nothing but praise for the external service. Fortunately I  will never have to contact Glenroyd again.
GP surgery review: glenroyd-medical-centre
Title: Poor practice
Rating: 1 out of 5
Visited: June 2022
Waited for two weeks to get a phone call from a docter who actuly wasnt my doctor just a stand in or studant training who had to pass on info to my docter. 1 of my ishuies was not listend to and i had to go privert to get care for that ishuie for my other problem a apointment was booked for me to in 2 weeks later , 1 hour before my appointment i received a phone call saying my appointment would have to be canceled and resheduled , ended up going walk in center to report my problem there , after that i changed surgey to a much better one , was nothing but problems at glen royd.
GP surgery review: glenroyd-medical-centre
Title: Absolutely awful system
Rating: 1 out of 5
Visited: May 2022
Called to make either a face to face appointment or to get a GP call back appointment regarding my five year old son.  Has been referred to the incontinence clinic for a possible food allergy? Obviously this department can't help so months and months have been wasted. 
After waiting 15 minutes at around 17:00 I was told that I couldn't make any kind of appointment as their daily allocation of appointments had gone.  I said it wasn't urgent and I just needed something in the future.  This isn't possible though and I have to call in the morning.  With work and the children this is going to be a massive battle.  How can you not book an appointment in advance?
GP surgery review: glenroyd-medical-centre
Title: Think this might not have any doctors
Rating: 1 out of 5
Visited: February 2022
Gad an appoint for blood pressure 188/109. Fitted with a 24hr monitor. 157/99. Told result will be passed to group clinical Charminster  will be contacted in about????48 hrs  no call. Cholesterol 8.1 no f2f available told telephone consultation. 4 working days. They change it to a f2f but forget to tell me,so marked down as failed to attend. Next avaablw appointment another week. Care in the community this practice is not.
GP surgery review: north-shore-surgery
Title: Waste of time
Rating: 1 out of 5
Visited: November 2023
Rearranged school drop off and rushed to get there. Waited until 20 minutes after my appointment time when I still hadn’t been seen. Went to the desk and was told they had a problem with their system. Told I could wait but they had no idea how long I would have to wait. I didn’t have time to wait. Told to phone back the next day for another appointment. Wasted my time and weren’t that sorry about it. Receptionists have been rude in the past. Awful surgery
GP surgery review: north-shore-surgery
Title: Great medical staff, first contact needs improvement
Rating: 3 out of 5
Visited: September 2023
Booking phone appointment per text received for a health check. Nothing unusual, one is used to the explanations of why and how things are done which in itself as regards admin is tedious at best. Have been in 3 other practices in uk over last 9 years; North Shore has been bottom of the heap for enthusiastic 'can do' at initial contact. The docs and nurses are generally great.  We need better engagement at first contact so it at least appears staff are trying to provide a positive service rather than endless explanations of why they can't which does not inspire confidence & generally creates annoyance.  I regularly avoid my clinic due to endless phone consultations since pandemic and rarely being convenient to book on the day. That is Not how the service is intended to function when folks are put off by buying put off at the get go. Responsibility lies with both the individual staff member and clinic policy to create a more positive experience for patients & greater availability of appointments beyond this am/pm. Worst thing about this clinic however is you rarely see the doctor you have established rapport with so you get basic care but the system does not inspire confidence that anyone knows anything more about you than your clinical notes. Spell check on review requires no caps so uk and am/pm not allowed, neither is Texan phrase gitgo as evidently the first 3 letters are offensive.  Good night nurse, let's focus on content not using incorrect from for proper form.  Ludicrous parallel to the mess our health service is in.
GP surgery review: north-shore-surgery
Title: Poor administration
Rating: 1 out of 5
Visited: April 2023
Extremely poor administration. Twice I have booked appointments for my under 2 year old and twice the appointments have vanished when I have arrived at the designated time slot.

Call to book another appointment and reception team are unhelpful and you are felt like an inconvenience.
GP surgery review: arnold-medical-centre
Title: Excellent Doctor
Rating: 5 out of 5
Visited: August 2022
Recently visited Arnold medical centre for appointment with a male doctor. The doctor was excellent. Took time to listen. Was so impressed with the appoint. All questions were answered in a way that could be understood with no jargon. Visual screen was used to explain all questions answered. Left appointment feeling relieved and confident that follow up actions would be carried out which they have been. It was such a positive experience and would recommend the practice to anyone. Even received follow up call by the doctor with results to ensure we were informed asap so not to worry. Thank you so much. An excellent experience.
GP surgery review: arnold-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
I can’t find anything negative to say about this practice. 
The receptionists are cheerful and always extremely helpful with all enquiries.
I have always had a quick appointment given to me and twice been offered a face to face appointment after the phone consultation.
All the doctors I have seen here have been superb . Can’t recommend highly enough.
GP surgery review: highfield-surgery
Title: Great pratice
Rating: 5 out of 5
Visited: August 2022
I have had very little need to contact the surgery over the years I have been registered with them. This month,however,I have been extremely unwell and required hospital admission. When I contact the surgery I never have to wait more than 5 mins for the the telephone to be answered, the receptionists are very pleasant and helpful. I asked for a message to be left for the doctor doing triage that day,Iam always called back within the hour by a doctor, I am always offered a same day appointment where appropriate. Every GP I have spoken with has been very patient and answered my questions and did not hurry me at even though they’re very busy. I cannot recommend this surgery highly enough as I have received excellent care. I was apprehensive about contacting the surgery because my friends who are registered with the Lytham and St Anne’s practices often tell me that they have to wait 2 hours for the phone to be answered and are then told that all the appointments for that day have gone and they must call back again the next day.
GP surgery review: highfield-surgery
Title: Cant get any help whatsoever
Rating: 2 out of 5
Visited: May 2022
I rang to see if i could get a telephone appointment with a nurse or their resident chemist, only to be told its a 3 weeks wait. So i asked about a face to face appointment, that was just as long. 
I then rang to ask a question about some medication i had been prescribed only to be informed the receptionist couldnt help me as she wasnt medically qualified and no, she couldn’t pass on my details and question to a nurse or doctor etc . 
The question about the medication required a yes or no answer . I was then directed to my local pharmacy to see if they could help. I was told no, you need to speak to the surgery .  What a complicated carry on, all for the sake of a 2 minute consultation and a yes or no answer.   Your life in their hands , god help us.
GP surgery review: stonyhill-medical-practice
Title: Triage issues
Rating: 1 out of 5
Visited: September 2023
Last week been given 5 day course of antibiotics by really nice doctor there. She also said that when they finish and You still feel no different then come again and we will prescribe some more. Got very heavy chest and breathing problems because of chest infection. Do I really need to do triage again for same problem? You exactly know my symptoms form last week. I work in night and don't have time waiting all day for someone call me and ask same questions again. Instead of calling me and asking those questions and loosing Your and my time, You could call someone else who need Triage.
GP surgery review: stonyhill-medical-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: July 2023
A very professional and friendly practice. Very calm,quiet and orderly.Stress free environment. I would thoroughly recommend this surgery.