janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-albion-surgery
Title: Intimidating experience
Rating: 1 out of 5
Visited: November 2023
The two occasions I visited this year were an upsetting, dare I say traumatic, experience with doctors signalling impatience to get through what was worrying me as soon as possible. One even bluntly (without a smile, or an apology) told me to make another booking ‘if I had anything else’ to report as they had no more time (after no more than a few minutes of consultation).  This approach left me feeling intimidated, half-listened to and loathe to discuss intimate symptoms having totally lost trust in the process. I do empathise with the very real time constraints and patients must use the few minutes available in the most constructive and efficient manner, but surely the consultation takes no longer if doctors are polite, caring, calm and concerned, making communication more accurate, efficient and fruitful.
GP surgery review: the-albion-surgery
Title: Terrible - Econsult is a poor service
Rating: 1 out of 5
Visited: October 2023
Doctors consistently hiding behind E-Consult, you have an issue which needs attention then but they book appointments weeks later or give a diagnosis over the phone when they haven't even examined you. They constantly advise you to got Urgent Care which then puts undue pressure on these services when a Doctor is there for these ailments
GP surgery review: the-albion-surgery
Title: Lack of Care or Attention
Rating: 1 out of 5
Visited: October 2023
My daughter had a bad cough for weeks which was getting worse. After a couple of attempts to see someone my daughter was given and appointment with a paramedic, not a doctor, who told her that she should go to urgent care as he did not consider that she needed antibiotics. I phoned the surgery and asked if the duty doctor could call me back as I did not consider that this was right. The doctor called back and declined to see her or help.  I took her to urgent care the day after and the doctor there confirmed that she definitely did need antibiotics and by then she was very ill. This was the first time my daughter needed assistance from the surgery in approximately 6 years, we feel very let down by the surgery due to the lack or care and attention received when we really needed it.
GP surgery review: the-albion-surgery
Title: Wonderful treatment
Rating: 5 out of 5
Visited: September 2023
On 16.9.23 I had a flu jab, and because I had a fall and was on crutches had problems accessing flu clinic. I was given a chair, and my husband and myself were given jab outside. I wish to praise and thank the extremely charming and efficient nurse and staff who cared for us. We were able to leave the car in full sight, and able to easily access it again. Well done Albion for going above and beyond.
GP surgery review: the-albion-surgery
Title: Poor and scared doctors
Rating: 1 out of 5
Visited: April 2023
failed treatment.
no proper medical assistance.
long wait and doctors not willing to spend extra minutes.
always asking us to go to a&e.
very slow and staffs including doctors not digitally trained.
GP surgery review: the-albion-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
As is standard practice across many doctors surgeries now, I complete the econsult form when I require assistance for either myself or my children. I always receive a call back promptly, and where necessary am given an appointment in an acceptable time frame. 

The doctors are Kind, caring, empathetic, knowledgeable and willing to answer any questions you may have. 

Great surgery!
GP surgery review: the-albion-surgery
Title: Extremely helpful
Rating: 5 out of 5
Visited: March 2023
I've been in fairly regular contact recently to support my elderly parents. Response times have been really quick and everyone I've spoken to has been empathetic and very helpful. This is hugely appreciated - because I'm aware of the pressures the NHS is under, but am often asking for help with situations that are tricky and sensitive. Thank you so much!
GP surgery review: the-albion-surgery
Title: Post Covid-its Dire
Rating: 1 out of 5
Visited: March 2023
They insist you do an online e-consult form-which is only available during surgery hours-because "We would be swamped if it were open longer" Getting an appointment is near impossible for anything not an emergency, and even for childrens appointment they now only offer a paramedic. This was once a great surgery but they are struggling to cope now. I was refused a repeat prescription because the tablets prescribed by a consultant were "Too expensive, and there is no cheaper option" Eventually sorted after long email chains with Albion, Consultant etc. My partner is registered at a nearby practice that is back to normal-I will be transferring
GP surgery review: the-albion-surgery
Title: Gone downhill
Rating: 1 out of 5
Visited: February 2023
Very difficult to get an actual appointment, they seem to still think its the pandemic-video calls are offered or possibly a phone call and even then only after a long e consult form. Appointments offered were with a nurse or paramedic? What's that about-supposed to be a doctors surgery not an ambulance station
GP surgery review: the-albion-surgery
Title: Where are the doctors
Rating: 2 out of 5
Visited: December 2022
I had to book  an appointment through the on line service . I got a call from  1 of the receptionist and explained I need to see doctor was given an appointment for over 2 weeks later to arrive at the surgery to see the practitioner only who could not do anything for me . I was really upset by this
GP surgery review: sydenham-green-group-practice
Title: Poorly Managed Practice
Rating: 1 out of 5
Visited: October 2023
It’s well nigh impossible to get a face to face appointment. One of the long standing receptionists treats patients as an inconvenience, and seems to forget it’s her job to be patient when people are unwell and can’t get an appointment. The other two ladies are gentle with the right temperament. 
Fobbing patients off with technology that doesn’t work is irresponsible, I refer to the appointment booking and prescription services. 
The NHS has some amazing practitioners at all levels, but at Sydenham Green, they seem to have given up. I don’t think they understand the massive impact the first negative interaction at reception and on the phone has. I have dreaded falling ill because I know if I call I’ll be put in a queue of 70 people or directed to an outsourced service or technology that doesn’t work. This has a sizeable impact on a person’s health. 
I have left this practice and my experience with my new surgery has been completely different. On registration the receptionist noticed a health anomaly and I was seen by a doctor there and then. It was the first time in 5 years that I had a proper conversation with a GP where I wasn’t harried and rushed.
GP surgery review: sydenham-green-group-practice
Title: Improvements
Rating: 1 out of 5
Visited: August 2023
Find it impossible to get through to surgery let alone book an appointment they tell you go on line im a pensioner and sometimes get stuck no one to help you and know one cares on the whole whole establishment could do with overhaul now they telling you you can only go on GP App between 8 and 4 so people dont get sick after those hours and they dont look at anything at weekends complete shambles
GP surgery review: sydenham-green-group-practice
Title: Cannot get an appointment.
Rating: 1 out of 5
Visited: August 2023
I have arthritis and I think it has spread to mp hip. I rang the practice at 8.00am and I was told I was 8th in the queue which was encouraging. When I spoke to receptionist I was told there was no appointments available and go to Beckenham Beacon hospital. Not good.
GP surgery review: sydenham-green-group-practice
Title: Impossibile to get an appointment
Rating: 1 out of 5
Visited: July 2023
I have been calling the practice since Monday staying over the phone with an automated voice minim one hour ..today just before one hours the call failed! I called back an other half an hour and when they pick at 9:30 ish no
More appointments.
GP surgery review: sydenham-green-group-practice
Title: Very, very poor
Rating: 1 out of 5
Visited: June 2023
It is next to impossible to get an appointment with this practice.  Today's experience was by no means unusual.  I phoned at 8:00am and was told by the answering machine that I was 19th in line.  Twenty minutes later when I was able to speak to a person I was told there were no appointments available.  How can it be that there are only roughly one might guess 25 appointments (assuming that some are held back for people who get through the gatekeeping because they have a heart issue or similar)? 
The receptionist apologised to me but it is clearly not her fault that the provision in place is so inadequate.
At the very least the practice could (1) update the answering message to be more accurate in the post covid world; (2) use technology to tell the many people hanging on the line that it is pointless staying on the line when all of the appointment slots are taken; (3) put in place the on line appointment system that is supposed to be in place but isn't.
These are simple suggestions that might just make the lives of those that wish to use the service and those seeking to provide it a little easier - albeit there may still not be an appointment at the end of it.
Ultimately the surgery has to find a means of providing its service which, from reading reviews and from lengthy personal experience, it has not done for some considerable time.
GP surgery review: sydenham-green-group-practice
Title: Terrible appointment system
Rating: 1 out of 5
Visited: June 2023
It has been so difficult to book an appointment.  Yo are expected to call at 8am to book an appointment to see a GP or a practice doctor on the same or next day.  I have been trying for over a week to get an appointment.  As I don’t need regular appointments, I don’t always remember how to use the app Ask First which I find quite confusing. However when I do get through to reception, I am asked to use the app for a better service.  When I do eventually get an appointment I do hope I am not only given 5minutes. 
Please can you sort out your processes
GP surgery review: sydenham-green-group-practice
Title: Impossible to book appointments
Rating: 1 out of 5
Visited: June 2023
I have been trying for more than 2 weeks to book an appointment using the online app. There are never appointments available. Called several times, at 8.00am (when it opens) and the calls drop continuosly until finally after 5th or 6th call I get through and it says I am person 40th in the queue or something like that, wait around 45 minutes to get to someone for them to say there are no available appointments.
My GP told me to schedule this appointment and I haven't managed to get it. The booking system is absolutely dreadful and it is clear they do not have the capacity to manage the amount of patients they have. Do not recommend.
GP surgery review: sydenham-green-group-practice
Title: This GP Practice needs to improve asap
Rating: 1 out of 5
Visited: May 2023
I cannot believe how awful this practice is! You are advised to use the AskFirst App to book an appointment but when you try there are no appointments available. You call the surgery and no one answers; you're left  waiting in a queue for goodness knows for how long and then your call is terminated and this process is repeated over and over again until you just give up...My advice is please find another GP  as sadly this one will leave you frustrated.
GP surgery review: sydenham-green-group-practice
Title: Worst practice in Lewisham
Rating: 1 out of 5
Visited: May 2023
Sydenham Green is rated one of the worst practices in Lewisham. Trying to get an appointment here is ridiculous compared to other practices. On several occasions I have waited in a long que outside the practice from 7.30am 30mins before te practice opens  and have still not been able to obtain an appointment. You try ringing at 8am and if your lucky to get through you end up being mostly above 50 in the que. If your lucky to get through, there is one specific very rude receptionist there who is arrogant with poor phone communication and no repect for the patients. When I've been lucky to see a doctor and been waiting for an appointment at surgery, this same arrogant rude receptionist clearly does not get on with all staff members as overheard a very unprofessional conversation this receptionist had with I believe the manager,  regarding not being able to work with a specific colleague at work. The manager was telling the receptionist that it is only one day working with is other person etc.. Clearly this receptionist has issues at work and issues with patients - tell tell sign that the issue is the receptionist! This same receptionist will rudely and arrogantly ask why you need an appointment, which I appreciate why to ensure you are allocated the right health professional, but a patient is totally in their right as per NHS policy and GP policy to explain it is private/ personal and for an appointment still to be allocated. Most of te doctors switch and change and largely no continuity. I understand this practice is ove stretched like most GPS but this practice can clearly better manage its systems, appoinment bookings, retrain staff better just like other practices. I honestly think this practice needs to be shut down and restarted again from scratch. Honestly awful practice, doctors not able to fully keep track of patients health compared to other practices, this results in patients health declining which could easily be avoided. I undestand that funding has an impact on GP services but this  practice compared to others with the same funding issues are still able to be patient focused. This surely tells Sydenham Green that their management practices and patient care are vastly flawed compared to other practices. This is why this GP practice wa ls voted the worst in Lewisham and also worst in Bromley
GP surgery review: sydenham-green-group-practice
Title: Impossible to book an appointment
Rating: 1 out of 5
Visited: March 2023
I am with this GP for 7 months and the book appointment procedure got impossible. I am treating for very serious conditions and trying for months to book an appointment with the doctor as I am always informed by the receptionist that the doctor wants to do a review before repeating my prescription. I take my treatments vey seriously but is been impossible to book an app with the doctor either by phone or app. When you call the practice at 8:00 ,the queue is horribly long, 40,50 people and you stay hours them your call is always ended with no appointment booked. On the app the same. You never find an appointment with the GP. They forward you to 111 that doesn’t sorted out your problem, just give emergency medication. This need to change asap for people to be able to get help they deserve.
I am not asking to book an appointment for the same day. Can be forward, even for the next month. But you have to be able to book an appointment. The way is doing now , is impossible to keep your medical conditions under control as you are always with no medication. Please, we need help!
GP surgery review: vale-medical-centre
Title: Awful triage system
Rating: 1 out of 5
Visited: January 2024
Every time I’ve tried to book an appointment for my baby son through the system I’ve been told to go to a&e. Even when I requested non urgent appointments. The practice used to keep daily appointments for young children but they seem to have changed their policy to not see children at all, unless it’s for vaccinations.
GP surgery review: vale-medical-centre
Title: New System is inhumane - Sorry !
Rating: 3 out of 5
Visited: December 2023
I've been with Vale Medical Centre for over 20 years and previously was always thoroughly impressed with the service. Always able to get a same day appointment if you called bang on 8.30 (and recently 8) am. Until this new system came in, which entails filling in forms. I suffer with regular severe chest infections due to a chronic illness which can only be cleared with antibiotics, this leaves me weak & unable to breathe properly with regular coughing fits. I just needed urgent antibiotics to clear it and they offered me an appointment 7 days later!! Furthermore I look after my elderly neighbour, there is No way she could navigate that system & I worry greatly for those with mental & physical disabilities in accessing services. The staff will still be great I'm sure ..but this system is inhumane & dangerous ! Sorry but it's true.
GP surgery review: vale-medical-centre
Title: Appointment after 5 days
Rating: 3 out of 5
Visited: December 2023
I agree with previous review. I filled in the form and stated when I cannot have the appointment within next 4 days, then they made appointment outside of those dates. So what is the point of asking those not available days? Also I have asked for certain doctor but I was given somebody else, I thought that was odd especially after 5 days from the day filled in the form.
Yes I am concerned about the lateness of the appointment. If I need antibiotics, I cannot wait that long.
GP surgery review: vale-medical-centre
Title: Amazing new appointment system
Rating: 5 out of 5
Visited: September 2023
I love the new system - able to fill a form and receive an appointment without being on the phone for ages. 
Staff are always nice
GP surgery review: vale-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: September 2023
Used the new booking system and I’m very impressed! 
Very efficient!! 
GP took time to spend with me to explain it all.
GP surgery review: vale-medical-centre
Title: Impossible to get an appointment!
Rating: 1 out of 5
Visited: August 2023
They only release appointments on the day and even if you call at 8am on the dot you will be in a queue of 30+ callers - that takes on average 1hr 20 to get through. Only to be told no appointments. 
Same with the app - you have to go on at 9pm the night before and again go on at 9.01pm and there are not appointments left. They don't actually advertise this is when appointments are released so you can only do this if you are in the know. 
But my real annoyance is that you can't book any non urgent appointments in advance. What if I have built up courage to speak to someone about my mental health or something that has been worrying me. If it is so hard to get an appointment then it's easiest to give up and not seek help. 
I can't really comment on what the doctors are like as you can't get to see one.
GP surgery review: vale-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: August 2023
Haven’t booked an appointment in awhile - attended the practice to find I picked the first day of a new booking system - very efficient and staff right from the patient receptionist who explained the new system thoroughly, to the GP who I spoke to.
GP surgery review: vale-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: August 2023
Since they introduced the new booking system I was able to get an appointment booked. Something that in the last would be very difficult to achieve. Well done all.
GP surgery review: vale-medical-centre
Title: If you love waiting on the phone you'll love this place
Rating: 2 out of 5
Visited: July 2023
No shade on the people who work here, who are outstanding, but waiting for the best part of an hour only to be told there's no available GPs and that you need to call again tomorrow to go through the same process for the chance to maybe get seen but probably not likely isn't exactly ideal in an emergency.   In short don't be poor.
GP surgery review: vale-medical-centre
Title: Good service and care
Rating: 5 out of 5
Visited: July 2023
Recently registered and found the GP very attentive and caring.
Would definitely recommend.
Reception was busy but very helpful.
GP surgery review: wells-park-practice
Title: cannot book appointments
Rating: 1 out of 5
Visited: December 2023
I used to be able to use a contact form online to book appointments. I have tried calling, and have fully registered with the nhs app, but there does not appear to be an option for booking a routine appointment.
GP surgery review: wells-park-practice
Title: Great receptionists
Rating: 4 out of 5
Visited: November 2023
Generally find it easy to get through to reception who are efficient and effective at sorting out appointments and admin issues, overall I think this is one of the better NHS GP surgeries, although like all others it is subject to the same lack of funding as the rest of the NHS.
GP surgery review: wells-park-practice
Title: Efficient helpful staff
Rating: 4 out of 5
Visited: October 2023
Staff answer emails very quickly and communication is very good here. I have always managed to get an appointment whether it’s a telephone consultation or a face to face appointment.
GP surgery review: wells-park-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: October 2023
Having recently joined this practice I am so impressed with the service offered.
The staff, from reception to admin, to the nurses and doctors are a great team. Every single member is kind, friendly, professional and greatly advocate for their patients. Nothing seems like too much trouble. And everything is explained.
They have done more for me in 2 weeks than my previous Doctors have done in the last 2 years
I would highly recommend Wells Park Practice
GP surgery review: wells-park-practice
Title: Improving
Rating: 4 out of 5
Visited: September 2023
I’ve been at this practice since it opened and it’s had its ups and downs. The doctors and nurses are good though there are a couple of doctors who could improve their diagnostic skills and bedside manner. I don’t visit very often but do get a bit tired of the “see how you are in a couple of weeks and come back if it doesn’t improve” approach. I know when something is wrong and wouldn’t bother going to see a doctor if I wasn’t concerned. Added to that the difficulty of getting another appointment. Nurses are superb. Getting an appointment and long waits on phone are the main problems but that is improving as are the reception staff. Recently had a flu jab, waited less than a minute for my appointment, lovely nurse, very professional and the jab didn’t hurt at all.
GP surgery review: wells-park-practice
Title: Blood pressure
Rating: 3 out of 5
Visited: August 2023
Went in today to use blood pressure machine, but no ticket came out.  One other person and myself told the receptionist about this,  she said she would take a look, but never came over,  so after about 10 minutes i gave up.  Shoddy service, i was sent a text telling me to come in to use machine,  and this happens.  Surely staff should make sure at start of day, that machine is working, with tickets in it.   Disgruntled of sydenham!
GP surgery review: wells-park-practice
Title: Very helpful receptionist and brilliant nurse
Rating: 5 out of 5
Visited: August 2023
The receptionist was really helpful and could not do enough to help the nurse I saw was really helpful and a credit to the practice
GP surgery review: wells-park-practice
Title: Excellence surgery
Rating: 5 out of 5
Visited: July 2023
The doctors call promptly and helped me effectively and efficiently with all my treatments. I was fast tracked to all referrals and when the doctors call me they always do really good job. Thank you for all your help and support wells park road
GP surgery review: wells-park-practice
Title: Improving
Rating: 4 out of 5
Visited: July 2023
It's a shame the booking process is such an issue because once you see a doctor the service is great.