janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: harden-blakenall
Title: Awful- not fit for purpose
Rating: 1 out of 5
Visited: September 2022
Once again unable to get a telephone apt instructed to do e consult. Message received doctor will be in contact by 18:30 21/09/2022. Low and behold no telephone, email or text. Still awaiting a call. 
Currently on hold to surgery and over 30 in the queue.
GP surgery review: harden-blakenall
Title: Good GP
Rating: 5 out of 5
Visited: August 2022
During appointment gp very good at listening. Also asking questions to decide on treatment, going through meds and test results and making plans for future treatment.
Felt at ease to ask anything knowing I would get honest answers.
GP surgery review: harden-blakenall
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
Timely appointment, less waiting time, nurse and doctor very helpful and professional. Online prescription option
GP surgery review: harden-blakenall
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
Contacted doctors - spoke to them then I received a follow up call one week later to check things were going okay. Can’t fault the service - thank you.
GP surgery review: harden-blakenall
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Very helping reception staff 
And nice and friendly nurses
Doctors very minutely check up and
Diagnose and prescribe medicines
GP surgery review: harden-blakenall
Title: Very professiinal as always
Rating: 5 out of 5
Visited: August 2022
Great nurse good communicatiin very polite asalways bookked me in for my bloods totally recommend blakenhall practuce
GP surgery review: harden-blakenall
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
Very well managed practice, timely appt, receptionist very friendly, less wait, doctor and nurse was fantastic
GP surgery review: harden-blakenall
Title: Helpful doctors
Rating: 5 out of 5
Visited: August 2022
Great patient-centred care with doctors that listen to every enquiry and deal with your concerns appropriately and promptly. Will get you the help you need when you need it.
GP surgery review: harden-blakenall
Title: Excellent  service  today
Rating: 5 out of 5
Visited: July 2022
Visited HCA and nurse today.    Extremely helpful.  Very professional.  Appointments both on time. Explained procedures  and what will happen with results.  Thank you both.
GP surgery review: pinfold-medical
Title: Great Staff
Rating: 5 out of 5
Visited: February 2022
Such welcoming and helpful girls at reception, your a credit to the NHS and yourselves. We are lucky to have you. Keep up the great work.
GP surgery review: pinfold-medical
Title: Prompt and caring response to request for help
Rating: 5 out of 5
Visited: January 2022
When I needed help regarding my housebound elderly mothers health we received very prompt support. The initial telephone calls with the receptionist and subsequently with the doctor were caring , reassuring and I felt supported
Following that the dr made a home visit and further actions have been taken 
All in all , during a worrying time, I found the help and guidance from the staff at the practice to be first class 
Thank you
GP surgery review: brace-street-health-centre
Title: modern surgery
Rating: 5 out of 5
Visited: March 2022
I would like to say that reception staff has been fantastic, they all helpful very polite nothing is too much for them. I am very grateful for all you do for us. Doctors is a very good doctor and he has all the time in the world for you. The Staff all work so hard nothing is too much. They do not get any appreciated at all. Reading all the negative comments are so sad as they work under so much pressure. When you sit in the waiting room, you see them greeting the patients with a big smile and that makes your day, they always very polite on the phones and will always put the call through to the doctor and deal with any queries nothing is too much. If we missed the call they will text you if they cannot speak to us which is just brilliant,  The people who have put negative comments about the staff are very wrong in my opinion as I get the best customer services from all the staff they always have respect and empathy towards patients.   I have sat in waiting area which by the way looks fantastic, it looks modern, clean and fresh looking very much impressed. I watched patients being very rude to the staff they shout and can be very intimidating they deal with this excellent. They are there to help us all day and night, they all was working through covid and they was very busy but we are all forever grateful a they had all the time in the world and they should  be appreciated for all the hard work they do. My family and I would like to say Thank you to all the reception team and the Doctors you are the best surgery I Walsall. We appreciate all you do for us patients.
GP surgery review: brace-street-health-centre
Title: Good patient care
Rating: 4 out of 5
Visited: January 2022
Over the past 2 years, although the practice has been extremely busy. Both the reception team and the Drs have provided very good care and attention and have been very supportive in my medical treatment.
GP surgery review: saddlers-health-centre
Title: Very good practice
Rating: 1 out of 5
Visited: August 2023
The nurse at the practice couldn't fault the staff on the desk Very helpful all in all very good never had any trouble with this practice.
GP surgery review: saddlers-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
I visited the GP surgery this month and I was well treated by both the reception team and the doctor. The doctor especially, was welcoming, gave a listening ear to my complain and provided a suitable advice and teachings on my health  condition. The delivery of service was fast and without unnecessary delays. I really commend their attitude to work.
GP surgery review: saddlers-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Helpful staff and caring doctors that see us. Always able to get an appointment easily. The nurse and midwife are also very good
GP surgery review: saddlers-health-centre
Title: Very good and friendly staff
Rating: 5 out of 5
Visited: August 2023
Appointment with practice nurse on time and vey thorough and helpful,Reception/waiting area clean and tidy and well payed out
GP surgery review: saddlers-health-centre
Title: As expected
Rating: 3 out of 5
Visited: August 2023
Arrived 10 minutes before appointment, surgery was half full appointments running a little late but to be expected really, but when I had my appointment the doctour was informative and very careing and helpful.
GP surgery review: saddlers-health-centre
Title: Fabulous Patient Service
Rating: 5 out of 5
Visited: August 2023
My wife and I had our New Patient appointments on August 1st 2023.
Even before we had our appointment the service we received in booking our appointments and the welcome we received was absolutely brilliant. The level of customer care was refreshing and both my wife and I were happy with the welcome and care the reception team showed us. Brilliant experience and brilliant staff.
GP surgery review: saddlers-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Only been with practice for a month been seen right away .. friendly professional staff always willing to help for appointments any quierys and prompt with appointments or information
GP surgery review: saddlers-health-centre
Title: Very professional and caring
Rating: 5 out of 5
Visited: July 2023
The staff are very helpful and nice, they answer the phone without delay and answer our query’s . The new centre is also convenient to visit.
GP surgery review: saddlers-health-centre
Title: Lovely practice
Rating: 5 out of 5
Visited: July 2023
Lovely GP practice, friendly and helpful, all staff show great empathy and understanding. I would recommend the practice to anyone looking for a family doctor
GP surgery review: saddlers-health-centre
Title: Excellent GP Practice
Rating: 5 out of 5
Visited: July 2023
Hi there I really like saddlers health centre they are a very good practice and also very helpful the staff is always very polite they go  above and beyond to help you in your needs so very highly recommended for those who are looking for a good GP Practice
GP surgery review: berkley-practice
Title: Very efficient
Rating: 5 out of 5
Visited: March 2023
After filling the online form out this morning for the first time regarding an ongoing issue, I was thoroughly impressed by the ease and efficiency of the process. Within just under two hours I received a phone call from a doctor, who explained what we will do next to help the situation moving forward. Overall a very positive experience!
GP surgery review: berkley-practice
Title: Reassuring
Rating: 4 out of 5
Visited: March 2023
Contacted the surgery by e mail with symptoms....got a call back from the doctor and after discussing my problem I was given an appointment for later the same morning.The doctor saw me and was able to reassure me on certain things.The process was not difficult even for someone of my limited technical ability.After so much adverse publicity about th NHS in the press I was reassured by my experience.
GP surgery review: berkley-practice
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
Used accurx system for the first time to arrange a call with GP, extremely easy to use and received a phone call from GP same day with prescription issued....very happy with the speedy service
GP surgery review: berkley-practice
Title: Love the practice
Rating: 5 out of 5
Visited: March 2023
A practice that take the time out to contact that their patient as a follow up to medical treatment an introduce them to programs that can further assist them in getting well
GP surgery review: berkley-practice
Title: Speedy Review
Rating: 5 out of 5
Visited: March 2023
Used the online contact form to report feeling not very well. Was answered an hour or so later and a corse of action agreed with the doctor.
Very impressed.
GP surgery review: berkley-practice
Title: Speedy response to my online request
Rating: 4 out of 5
Visited: March 2023
Gave details of my suspected ailment on the online form and forwarded same to practise, around 1300 hours on  27/3/23.
Recieved a call from doctor around 1700 hours on same day.
After a discussion doctor stated he would forward a prescription to my local pharmacy asap.
Really pleased with the response l recieved and the attitude of the doctor l spoke to.
GP surgery review: berkley-practice
Title: Postive Experience
Rating: 5 out of 5
Visited: February 2023
Having fairly recently registered with the practice, yesterday I had my first appointment with a doctor (28/2/2023). The experience was very positive. My impression of the new appointment system is very good. I did not need or request an urgent appointment but within 90 minutes of making the request I was sitting in the waiting room. My impression of the doctor is also positive and I am content with the outcome.
GP surgery review: berkley-practice
Title: Moving on line
Rating: 3 out of 5
Visited: February 2023
I have recently received a message to let me know that you intend to move to on- line appointment booking and other things, please let me know how you intend to assist or supply your elderly patients with the supply of Internet and devices to enable them to do this.  My parents do not have home Internet or any devices to enable them to contact you once you move over.  Does this mean that folks who are either incapable of using on-line methods or can't afford them will be left with no way of contacting their GP, you have already ceased face to face appointment booking.
GP surgery review: berkley-practice
Title: Rude reception staff
Rating: 2 out of 5
Visited: February 2023
After visiting the doctors with my daughter who was really unwell (worried she might have strep a) I visited the doctors at 8am just to see if I could get an appointment. I was told by the members of staff that I now need to do an online booking form to which she replied very rudely ‘haven’t you had the txt?!’ Obviously not as I wouldn’t have been there. She then asked my name and in the middle of me telling her interrupted me with such attitude asking my number so she can get her colleague to send me the txt. That was it. I’ve never been spoken to like that before and I especially do not expect it from reception staff at my GP surgery when I needed some reassurance regarding my daughters health. Disappointed is an understatement and I will be looking for another surgery after being made to feel so pathetic. What makes it worse is that she did have strep a. Thank you
GP surgery review: berkley-practice
Title: Really looked after.
Rating: 5 out of 5
Visited: February 2023
Recently seen one the doctors and a follow-up appointment with the nurse the overall service was brilliant!
GP surgery review: new-invention-health-centre
Title: Parking problems
Rating: 4 out of 5
Visited: June 2022
The parking facilities at the surgery are absolutely non existence between 8.30 - 9am because they are all taken up by parents taking children to school.  I was verbally abused today just for a shake off my head by a nan taking his childrento school. Some one should  supervise parking during these times and afternoons to enable patients visiting the survey room to  park. I appreciate there are other placed to park but 90% are taken by other parents...
GP surgery review: new-invention-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: June 2022
We would like to thank the whole team at New Invention Heath Centre for their continued support and excellent care. We have been with this practice for many years and have seen the challenges faced by covid. The team have strived to maintain patient care and make changes to meet to meet Government guidelines throughout this time. My husband and I both have health needs particularly my husband. We cannot fault the care we receive from Dr's, nurses, healthcare or the front line team on reception. They are all ready to listen advise and provide care or referral to appropriate services. We are so pleased in such a difficult period in our life that we have excellent healthcare.
GP surgery review: new-invention-health-centre
Title: Can't get to see or speak to any doctor
Rating: 2 out of 5
Visited: April 2022
Phoned last week as daughter not very well , only to be told that all doctors were off sick and the nurse didn't work that day. Ended up taking her to walk in centre at Manor hospital. Now today , called again but told no appointments available and cannot guarantee a call back from doctor ( Daughter may have shingles). So what now , back up the walk in centre ?. Very poor service.
GP surgery review: new-invention-health-centre
Title: Poor surgery
Rating: 1 out of 5
Visited: February 2022
Had a x ray and bloods was told they had the results and make an appointment got an appointment for a month later 6th May today had another text no one available rescheduled for 25th May rang them was told practice manager would call me back today and had no call. They are not bother about their patients
GP surgery review: new-invention-health-centre
Title: Excellent given the circumstances.
Rating: 4 out of 5
Visited: January 2022
I understand the NHS - and GP surgeries in particular - is going through a difficult time but this practice is doing very well in my experience.  Receptionist staff are friendly, the telephone system and booking of appointments have improved since last year and clinical staff do an excellent job.
GP surgery review: bilston-urban-village-medical-centre
Title: Never answer their phones
Rating: 1 out of 5
Visited: April 2022
I have tried to call multiple times at different times of the day and they never answer their phones
GP surgery review: bilston-urban-village-medical-centre
Title: Average
Rating: 2 out of 5
Visited: March 2022
Never get appointments on time . Whenever I call most of the times no slot available . Today I called for my daughter . But there was no slot available
GP surgery review: bilston-urban-village-medical-centre
Title: Great care in difficult times
Rating: 5 out of 5
Visited: January 2022
As an NHS clinician, I completely understand the unprecedented pressures on my GP colleagues during this past 18 months. I have however experienced compassionate and considerate care during a recent period of ill health. Yes, it took a considerable amount of time to make contact with the practice, but when I did get through, the receptionist was so helpful and compassionate. The female GP treated me with dignity and great care and subsequent, even calling me to follow up on my progress. I am so grateful for the service I have received, particularly when I know how difficult things are. I have heard in reception the complaints and abuse these caring staff are receiving on a daily basis and it’s not fair. Please know your efforts are truly appreciated. I hope things get easier going forward.
GP surgery review: bilston-urban-village-medical-centre
Title: Disgraceful
Rating: 1 out of 5
Visited: January 2022
Be prepared to wait for over an hour for the receptionists to answer the phone & prepare for them to not be able to help with the simplest of queries. As someone who works for the NHS i’m appalled that there are practices that are allowed to operate so poorly.
GP surgery review: bilston-urban-village-medical-centre
Title: No getting appointment
Rating: 1 out of 5
Visited: January 2022
To get an appointment you are waiting an hour and when they answer they are telling you no appointments available!
Plus when u get to the surgery you are waiting another hour !
Really bad experience
GP surgery review: griffiths-drive-medical-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: January 2022
Amazing doctor and staff.
Really thorough professional and caring.
This surgery is completely different now with the new staff.
Best GP around this area.
Trust me you won't be disappointed.
GP surgery review: griffiths-drive-medical-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: January 2022
Absolutely fantastic surgery now.
Doctor is amazing and lovely staff.
Very thorough very professional.
Trust me this surgery has been transformed with the new staff.
Thanks to all.
GP surgery review: moseley-avenue-surgery
Title: very friendly and helpful
Rating: 5 out of 5
Visited: May 2023
Very easy to talk to. They understood my problem and dealt with it and issued prescription immediately.
GP surgery review: moseley-avenue-surgery
Title: Are always there when I need them!
Rating: 5 out of 5
Visited: May 2023
I have been with this surgery for over 25 years and it has always been amazing and despite the challenges that the Pandemic has bought they  have continued to be there for me and my family when I need them. The receptionists are professional and friendly 'under fire' and have always gone out of their way to find solutions. I will never move!
GP surgery review: moseley-avenue-surgery
Title: Great surgery
Rating: 5 out of 5
Visited: May 2023
Saw my GP on Monday May 22nd. Listens takes everything, which is always reassuring. Always takes the appropriate actions  whether that be referral or investigation..  I feel fortunate to have such a considerate but professional GP who provides a fantastic service and is an asset to the surgery .  They give time and patience and understanding . You definatrly feel well looked after.
GP surgery review: moseley-avenue-surgery
Title: Good appointment
Rating: 5 out of 5
Visited: May 2023
Very pleased had a face to face appointment and able to discuss more than one issue. Very satisfied with prescription issued and advice given
GP surgery review: moseley-avenue-surgery
Title: The surgery with the mostest
Rating: 5 out of 5
Visited: May 2023
Moseley Ave Surgery is a real credit to the NHS.
If you’re in trouble and need medical help. Reception will sort it quickly and efficiently. Very recently I needed help and reception just advised me to go home and await a call from a doctor within the next three hours. 1/2 an hour later I received the call. 
Can’t be bad can it!!!
I’ve been Type 1 Diabetic for a number of years with this Moseley Ave surgery. They have always looked after me when I’m in trouble. Sometimes my own fault. 
They really are Magic.
GP surgery review: moseley-avenue-surgery
Title: Overloaded doctor
Rating: 3 out of 5
Visited: May 2023
I only told to contact the school and asked for the help.  Then,  I should search the mentioned website to know more by myself.  Finally, I needed to ask the receptionist to get the email address and send back the medical records for further information.  I felt they were very busy and overwhelmed that we finished our appointment.
GP surgery review: moseley-avenue-surgery
Title: Good Practice
Rating: 4 out of 5
Visited: May 2023
I went to the doctor's about a couple of things. She took me through it step by step such that it took away some worries. That's what a good GP service is about.
GP surgery review: moseley-avenue-surgery
Title: Good Practice
Rating: 4 out of 5
Visited: May 2023
Not easy to get an appointment.  Most of the receptionist are very helpful, but the young lady is very unhelpful,  quite surely.  Does not even acknowledge when you speak to her.  She seems like everything is too much trouble.   I think some training in customer service would not go amiss.  Also it is impossible to get an appointment by phone.
GP surgery review: moseley-avenue-surgery
Title: Great Dr Surgery
Rating: 5 out of 5
Visited: May 2023
I phoned for an appointment and received one for that day. The Dr that I saw was fantastic, understanding, and very professional. The only thing that I would like to disagree with was how loud the music was in the waiting room. It made it hard to hear your name being called
GP surgery review: moseley-avenue-surgery
Title: I like this practice
Rating: 5 out of 5
Visited: May 2023
I find that I can usually get an appointment when I need one, and there have been occasions when my children have been given appointments at very short notice. The reception staff are helpful and polite under pressure. I have found the majority of doctors at this surgery to be genuinely interested and caring. I particularly like that there are a lot of lovely, highly skilled female gp’s at this surgery - At my previous surgery it was very difficult to see a female doctor. This surgery is a good one and operates well despite the current situation regarding gp’s and the NHS etc.
GP surgery review: forrest-medical-centre
Title: Quick response!
Rating: 5 out of 5
Visited: April 2023
Thoroughly recommend emailing the surgery with a request. I sent mine on the Mon and had received a reply with my request actioned the next morning! Thank you to all concerned.
GP surgery review: forrest-medical-centre
Title: New patient
Rating: 5 out of 5
Visited: February 2023
My husband and I chose this surgery as it had great reviews from patients.We we’re given excellent support in the time we were with the doctor, he was excellent in listening and understanding us both, so much better than our other doctors we moved from, we’re now getting referrals to help with our health issues, something that hasn’t been looked at before.We we’re very impressed how efficient the doctor was and had time to make us feel so relaxed and comfortable and very satisfied with all the doctors help, and not forgetting the very pleasant receptionists which were really helpful with information too.Thankyou to all staff, nurses and doctors, keep up the good work.
GP surgery review: forrest-medical-centre
Title: Medication change
Rating: 2 out of 5
Visited: February 2023
Without any consultation my repeat prescription was changed to a generic brand again without my knowledge. This brand does not agree with me as I discovered last time it was changed . I was without any medication over a weekend & will have to join phone queue Monday morning to try & sort this out. Not ideal!
GP surgery review: forrest-medical-centre
Title: Excellent treatment
Rating: 5 out of 5
Visited: February 2023
I felt listened to and unhurried. Doctor has excellent manner and I had every confidence in the ensuing injections.