janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: charlotte-keel-medical-practice
Title: Just don't try and get an appointment
Rating: 1 out of 5
Visited: December 2022
It seems that this practice goes out of it's way to ensure no one ever sees a doctor. Can't get through by phone. On-line consult results in a 12hr phone call window 2wks later for a call you've advised you can't take. Feels like you have to persuade someone to see you despite meeting criteria for being seen.
Basic review requirements not met, prescriptions not issued correctly and a patient survey link that doesn't work.
Couple this with the constant messaging asking you not to contact them and the whole system feels futile.
Just answer the phone and see patients, please, instead of constantly buffering people worried with health concerns.
There's obviously great stress in the system and I only tried to request an appointment as I needed one and a meds review as requested but it seems to take 3 appointments to get 1 appointment.
I, personally, have found the inefficiency and lack of understanding at this practice mind blowing.
GP surgery review: charlotte-keel-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
The staff on the desk were brilliant, very helpful and informative all delivered with a pleasant smile and friendly chat, I was sincerely impressed. the doctor I saw was once again attentive and friendly and informative. I have no qualms about recommending this practice to anyone.
GP surgery review: charlotte-keel-medical-practice
Title: Great Service
Rating: 5 out of 5
Visited: July 2022
Really great service from all staff. I was really unwell and didn't know if I should call. My concerns were taken seriously and I was able to speak to a doctor. Happy with the service provided and would recommend to friends and family.
GP surgery review: charlotte-keel-medical-practice
Title: excellent Practice
Rating: 5 out of 5
Visited: March 2022
All  the staffs I come across  have a person centre approach.
The reception is warm  and welcoming. 
Each try to meet your need .
GP surgery review: charlotte-keel-medical-practice
Title: Satisfied customer
Rating: 5 out of 5
Visited: February 2022
My visit to the medical practised was handled with the upmost professionalism. The care and consideration of the staff was exemplary.
GP surgery review: charlotte-keel-medical-practice
Title: Awful practice .
Rating: 1 out of 5
Visited: February 2022
You need to be dying to get an appointment at this practice. I can't believe that a developed country like England has such disastrous practices in some places. They don't care about you or help you at all. If you have a health problem, where do you go? To the hairdresser?  To the supermarket?  No, you should go to the GP, here is where people go to be helped and cured... And unfortunately it's not the first time I have the same situation. This practice just put barriers in your way all the time instead of help you... I really can't believe it... 
2 weeks ago I went to donate blood and I couldn't because I was told that my iron was low and the nurse wrote in the pamphlet from the donor center filled with my details:  'Please see your GP regarding your iron'.  I showed this pamphlet to the receptionist and it's the same like if I had shown her a blank sheet of paper.  I also told her that whenever I go to the bathroom I have blood... She doesn't care at all and told me that she wasn't gonna give and appointment... What?  The day before I tried to get an appointment on the GP app and I couldn't because it said that my practice had no online appointments available.I went the next day in person showing the donation center pamphlet written by the nurse and I also told to the receptionist that whenever I go to the bathroom I have blood and she tells me he doesn't give me an appointment??? What??? Why is it so difficult to get an appointment in this place?  Do you need to be dying? Today I couldn't call because I have a life and I'm always very busy, I can't spend days begging for an appointment with my own GP... Incredible... In underdeveloped countries there is better customer service and they care more about the patient...In this practice they don't care about you at all...Very sad... Maybe the reason is because I'm not English... 
I don't recommend this practice to anyone at all.
GP surgery review: charlotte-keel-medical-practice
Title: Impossible to speak on the phone with my GP
Rating: 1 out of 5
Visited: January 2022
Today I phoned at 11am to the surgery  to get some advise about a problem on my knee, the gentleman who picked up the phone very politely told me that my GP would call me back in 4 hours. Well, after 5 hours, I phoned back, and a lady tells me that it is not 4 hours as previously advised, she says it is until 6.30pm. At 6pm I called again as I did not receive any call since the morning, concerned that the surgery would close and no one came back to me. At 6.30pm I phoned again and just the answering machine saying the centre was closed, Unexpectedly I received a phone call at 6.45h exactly in the same moment when I was on the phone with 111 to get the help I couldn't get from my surgery in all day, so I missed the call. 
It is very sad in the way this surgery deal with their patients; It is like our time as patients it is nothing, basically I waste a lot of time calling to the surgery today, waiting for ages on the phone just for nothing.
I do not recommend this surgery at all. Very unprofessional service
GP surgery review: east-trees-health-centre
Title: Fantastic Doctors
Rating: 5 out of 5
Visited: July 2023
I just had an appointment at the surgery and was blown away by the Doctor's professional and caring attitude.  She was both attentive and very kind/helpful offering a plethora of advice and a 'plan of action'.  Thank You! It's people like you who make us proud of the NHS.
GP surgery review: east-trees-health-centre
Title: Fantastic staff
Rating: 5 out of 5
Visited: July 2023
Receptionists are very friendly and helpful. Nurse who administered my baby’s immunisations was extremely friendly, empathetic and caring. Doctor I recently saw was super kind and attentive and even spotted something else that needed investigating while treating me for something else.
Only gripe with the practice is that it’s difficult making appointments over the phone and there are very long wait times on the phone.
GP surgery review: east-trees-health-centre
Title: Best practice I have ever been with
Rating: 5 out of 5
Visited: July 2023
I have a very dim view of the nhsbut East Trees is exceptional. I always get an appointment when I need one. I see the same GP who has a great understanding of my needs and is really thorough. I get timely follow up texts. I can’t praise the surgery enough. This is the nhs at its best
GP surgery review: east-trees-health-centre
Title: Very Impressed
Rating: 5 out of 5
Visited: July 2023
Recently transferred to this practice due to never being able to get appointment at my old practice and I'm pleased I did. Staff helpful and friendly with a smile. Highly recommend
GP surgery review: east-trees-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
I have been registered with this GP Practice for over 3 years. All of my interactions with those at the surgery (receptionists, practitioners, Doctors and the practice manager) have been fantastic. The practice has prioritised appointments for me and been very good at getting back me when I have needed it. 
Consultations have felt very person centred and the doctors have been knowledgeable and sympathetic. 
I would highly recommend this GP practice.
GP surgery review: east-trees-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: June 2023
I have diabetes and although I have had it for many years, it has been apparent recently that I needed to have a combination of long and rapid acting insulin. Under the guidance of the diabetic team the transition to this new regime has been very successful. Thank you to all concerned.
GP surgery review: east-trees-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Didn't have to wait a long time, easy to check in for my appointment and the doctor was really welcoming and kind. The care she gave was excellent and I really appreciated the advice she gave me for my own care.
GP surgery review: east-trees-health-centre
Title: Fast response
Rating: 4 out of 5
Visited: May 2023
My E-consult form was responded to quickly and I was offered a face-to-face appointment within days. The response was caring and compassionate, which was very reassuring.
GP surgery review: east-trees-health-centre
Title: Talked Down To
Rating: 2 out of 5
Visited: May 2023
I went in for a procedure that I had discussed with my GP and decided it was right for me. Then when I turned up for the procedure a different doctor (after already confirming they had read my notes) asked me why I wanted it. I explained. The Dr then was quiet condescending in telling me why that was a stupid idea. I couldn't really say anything different, they're the 'expert' and in a position of power in that situation. I wasn't about to overrule them and ask them to then perform the very intimate and potentially painful procedure. So I left without it being done. Since returning home I have realised this experience has left me feeling awful. My regular GP listens to me, asks me what I think, and let's me be involved in decision making. I loved that and I'm so disappointed that they seem to be the only GP there that does this. I'm stuck now with wanting this procedure, one GP saying it would be good for me and another (the only one that can do it) making me feel stupid for suggesting it. After sleeping on it I have realised how badly this experience has made me feel.
GP surgery review: lawrence-hill-health-centre
Title: Nice and friendly practice
Rating: 5 out of 5
Visited: December 2023
Very helpful staff and friendly so I feel fine when I am there. Fast whith appointments and prescriptions .
GP surgery review: lawrence-hill-health-centre
Title: Good practice
Rating: 5 out of 5
Visited: December 2023
I have been seen by a newish doctor to the practice and she has been kind, helpful and very patient with me. It means a lot to have a doctor with these qualities abd she listened to me
GP surgery review: lawrence-hill-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: December 2023
Got appointment in time. Staffs are very nice and friendly. Took time to listen to my problems and provided with a good service.
GP surgery review: lawrence-hill-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2023
I have been regular to this practice since 2001 it's very good practice I am very lucky to have such this practice it's very nice to be honest I will recommend to everyone  to this great practice
GP surgery review: lawrence-hill-health-centre
Title: Lovely staff
Rating: 5 out of 5
Visited: December 2023
Receptionists and nurse were so friendly, so helpful, and so understanding. Easy to book repeat appointments, such a relief. Thank you
GP surgery review: lawrence-hill-health-centre
Title: Great bedside manner
Rating: 5 out of 5
Visited: December 2023
The doctor who was treating me was very attentive and listened to my concerns as well as putting me through a translator. They sought out my illness and gave me a good plan
GP surgery review: lawrence-hill-health-centre
Title: Superb service
Rating: 5 out of 5
Visited: December 2023
All the staff I encountered were cheerful, helpful and very professional explaining everything that was happening and answering all my questions clearly. I felt very comfortable and at ease all the time I was in the practice.
GP surgery review: lawrence-hill-health-centre
Title: Good practice
Rating: 4 out of 5
Visited: December 2023
I was pleasantly surprised about how quickly I had a follow-up appointment and how efficient the person was during said appointment
GP surgery review: lawrence-hill-health-centre
Title: Great doctors surgery
Rating: 5 out of 5
Visited: December 2023
Always been very supportive every time I've needed them, very efficient, kind caring ,never walked away disappointed they have never let me down from receptionists, nurse's and all doctors
GP surgery review: lawrence-hill-health-centre
Title: Very good practice
Rating: 4 out of 5
Visited: November 2023
All staff are top class and always do their best.However  I frequent other health centres in Bristol for my podiatry needs and have noticed that all seem to have working toilets for patients.  When will the toilets at Lawrence Hill Heath Centre be opened for patients . It is difficult to get through to reception by telephone in the morning to make an appointment too.
GP surgery review: montpelier-health-centre
Title: Bad experiences
Rating: 1 out of 5
Visited: January 2023
Impossible to book an appointment by call
Impossible to submit the form online, the robot doesn’t understand my condition and ask me to seek medical advice by myself
I had my issue for 3 years and I have been so demotivated that I gave up the idea of having medical support
GP surgery review: montpelier-health-centre
Title: Doctors great getting an appointment not good.
Rating: 5 out of 5
Visited: May 2022
The Dr was really helpful, he was very unhurried which I really appreciated as I’m certain he was under huge time pressure. He listened attentively ,gave good advice explaining his reasoning and giving me options. I felt that I had choices about my treatment and excellent professional advice to help me exercise those choices. Thanks.
GP surgery review: montpelier-health-centre
Title: Difficulty getting appointments
Rating: 1 out of 5
Visited: May 2022
It's almost impossible to get an appointment by phone - I usually take a morning or afternoon off and walk down and wait at the surgery to get one, but be prepared to wait for a long time and possibly outside. Last time I attended, which was in May, the door was locked and for 15 minutes no one answered the bell to the growing queue of patients. They seem to be desperately understaffed in terms of practise admin.
GP surgery review: nightingale-valley-practice
Title: Great GPS
Rating: 3 out of 5
Visited: June 2022
Great doctors once you've actually been driven insane listening to a message over and over with words like navigation team, clinician and continuity, whatever happened to receptionists, doctors and nurses ? These words aren't going to make the practice any better as it's gone downhill and you have to fight your way through the receptionists to get to see anyone and then it's not the doctor you asked for who calls you, it's so very stressfull especially with mental health issues also the system was better before meds management, my meds are always getting messed up and missing, never had this problem until about 18mths ago nothing is simple anymore.
GP surgery review: nightingale-valley-practice
Title: Poor Service
Rating: 1 out of 5
Visited: June 2022
Had an appointment for Bloods at 09:30am, got there at 09:25am. Long queue to check in, as screens not working. One receptionist dealing with a patient, took 15 mins before I got to the front of the queue, to then be told I was late for my appointment and they wouldn’t see me. I pleaded my case as I had been on time but it had taken 15 mins to be checked in. Receptionist went to speak to the nurse, nurse refused as she had said she came to call me twice. However, being at the back of a queue, not really sure how I could have heard her calling me! Unbelievable, I had waited a while to have my bloods as I have been having a lot of ongoing issues, to just be turned away. If I was actually late I could understand it, very poor service. Especially when 3 others were looking at the broken check in screens, at least one of them could have helped check the queue in. Have been with the practice all of my life, no more have moved to the other side. I work for the NHS and I cannot believe the way they treated me!
GP surgery review: nightingale-valley-practice
Title: Caring practice
Rating: 5 out of 5
Visited: March 2022
Extremely efficient and caring . Acted promptly and saw me face to face . Bloods were organised the next day I had an appointment arrange and a phone call . They reception staff and doctors and nurses were all very friendly and showed a lot of empathy
GP surgery review: nightingale-valley-practice
Title: Brilliant GP surgery
Rating: 5 out of 5
Visited: March 2022
I called the surgery at around 9:30am, the receptionist answered straight away, the receptionist took my symptoms and advised I would be on the on call list and to wait for a call back. GP called back within 30 mins and advised to attend the surgery later in the day. Arrived at the surgery was seen promptly at the desk and was called through. GP was brilliant, very happy with the service!
GP surgery review: nightingale-valley-practice
Title: Amazing GP’s
Rating: 3 out of 5
Visited: January 2022
The GP’s at the practice are absolutely brilliant. Most of them seem to genuinely care and they are always helpful and kind. I couldn’t speak highly enough of the GP’s here. However, the receptionists at the practice are horrendous. Many times I’ve been left in tears as a result of the way I’ve been spoken to by a member of the reception team. The practice make it very clear that aggression  towards their staff will not be tolerated, but what about when it’s their reception staff being aggressive? They go out of their way to make things difficult for you, they always have an attitude and are clearly unbothered. Please remember you are dealing with people who are unwell or in need of help.
GP surgery review: priory-surgery
Title: Horrendous to get an appointment
Rating: 1 out of 5
Visited: September 2022
Despite the doctor writing to me to request to see me, I have been told routine appointments are only released every two weeks and ‘go very quickly’.  I can’t call at the specified time so now face a months wait to try the appointment roulette again.

I wish it was better for urgent appointments but you just can’t seem to get one for emergencies either.  

The GPS are generally lovely but getting to actually see one is nearly impossible
GP surgery review: priory-surgery
Title: Awful
Rating: 1 out of 5
Visited: September 2022
Doctors are great nurses are great but reception and prescription team are so rude, they talk to you like your some kind of child who knows nothing about their own body. After 33 years at this practice I have left because they can be as rude as they like to you but the second you talk back you’re accused of all sorts. Just don’t use them. Reception is open to the waiting area so when they ask you your name and what’s wrong everyone one can hear and they know who it is on the phone because they repeat your name back to you loudly so everyone can hear. I wouldn’t go back there if I was dying. I would rather struggle on rather than speak to these people. Just don’t use them you have a right to be treated with respect as well. I also note that they do not respond to any reviews good or bad which I think says a thousand words
GP surgery review: air-balloon-surgery
Title: great service extremely pleased
Rating: 5 out of 5
Visited: November 2022
recent health issue saw me contact the surgery and was sent to hospital within a few days, i would like to thank the doctor who 
arranged this in such a short time,we have always had first class 
service from airballoon and know we can trust all the doctors and staff,thank you all.
GP surgery review: air-balloon-surgery
Title: What is the point of e-consult?!!
Rating: 1 out of 5
Visited: November 2022
Can't get appointment, sick or constantly ringing and waiting for 45 mins to be told no appointments ring again. I have no more credit on phone to ring again. Walked there but no appointments. Staff suggest I use e-consult via their website. Took ages to go through all the e-consult questions, but filled in page after page. GP will contact me by end of following day.

Following day, text from GP = book an appointment!!!!

How has this helped anyone? I've wasted my time, GP wasted their time. What a waste of energy, time and money!!  No wonder GP practices are struggling. What is the point of e-consult?

Now I'm back to square one. No credit on phone to ring. Too fatigued to walk all the way there again and speak to receptionists.
GP surgery review: air-balloon-surgery
Title: Best doctors surgery in Bristol
Rating: 5 out of 5
Visited: November 2022
Receptionists are always amazing and make time to listen to you when you phone up to make sure you receive the right treatment and genuinely care about every individual person

Doctors absolutely first class I feel so blessed at age 69 my health is being so well cared for

Thankyou everyone and keep up the good work it really does make a difference especially in these difficult times
GP surgery review: air-balloon-surgery
Title: Great practice great staff
Rating: 5 out of 5
Visited: October 2022
Nothing but good experiences here at the surgery great staff from friendly and helpful receptionists to caring health care professionals. GPS are always helpful and supportive easy to get an appointment thank you all :)
GP surgery review: air-balloon-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
A big thank you from my elderly parents and myself to all Dr's, reception staff and nurses at Air Balloon surgery for your help, kindness, advice and understanding over this past year. Phone calls are never rushed, and many go out of their way to help. When needed or urgent, call backs and face to face appointments were made quickly,  efficiently and has been very much appreciated.
Please continue this great team work.
Highly recommend this surgery.
GP surgery review: air-balloon-surgery
Title: Thank you
Rating: 5 out of 5
Visited: September 2022
My daughter has a rare genetic condition. We have been around the houses trying to get a right medication for her and are waiting for specialist advice. I contacted my GP as I didn’t know where else to go while we wait for what I assume will be a long time given the pressure the NHS is under. We were given the space to discuss and try different options and despite phoning back on a weekly basis, I was never made to feel like I was being a nuisance. I am really grateful for the compassion and understanding I’ve received from staff at the surgery.
GP surgery review: air-balloon-surgery
Title: Dedicated wonderful practice
Rating: 5 out of 5
Visited: September 2022
I feel very lucky this is my doctors. I have found every interaction with Air Balloon surgery to be exemplary. Reception staff are kind, discreet and understanding. Medical staff are caring, never hurry you, and really listen. 
When things are urgent I have always been able to speak to someone who could help. 
Special mention to the cleaners too as the surgery is always spotless.
GP surgery review: air-balloon-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: August 2022
Have just moved back to Bristol and needed urgent care following an animal bite. On the day of registration the receptionists were so helpful and caring and the service was swift following a discussion with them at the desk. The doctor I met with was helpful, reassuring and kind. Really chuffed I registered with them and just wanted to say thank you to the staff for being so helpful to a gal in need!
GP surgery review: air-balloon-surgery
Title: Wonderful staff
Rating: 5 out of 5
Visited: August 2022
I have had many dealings with this practice  over the years and the staff have always been wonderful . I feel that they need a special mention since covid,  under very difficult circumstances the receptionists that I've dealt with have been so professional, kind and caring  I think they do an amazing job . The doctors I've seen or had phone calls with have been the same they must be under time constraints but still listened to me and sorted things out for me . I think too many people are quick to complain  ut I don't know where I'd be without this practice as my husband and daughter both have serious lifetime conditions so we use the surgery a lot .  They do an amazing job .