janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: red-roofs-surgery
Title: Impossible to get through
Rating: 3 out of 5
Visited: April 2022
I contacted the surgery yesterday using the "contact us" app online because after two hours I could not get through on the phone.
I recieved a reply via text from the surgery in the afternoon telling me to ring at 8am this morning to get an appointment to speak to a doctor.
I got up early to do this and tried endlessly from 8am until gone 11am. The phones were continuously engaged. I gave up in the end stressed and overwhelmed and still having the same medical issue I had yesterday.
I have just had surgery and do not want to have to ring 111 like I did last time to be asked to go and sit over AandE for four hour when I don't feel well and it actually makes my problem worse.
What chance have you of getting better or at least stopping you worrying about something if you can't speak to a doctor?
Why are surgeries in this area not getting back to normal? I have a son and daughter in Notts and Derbyshire respectively who ring their surgeries and get face to face appointments. What is going on in this area? I have worked face to face in a school all the way through this pandemic so why are surgeries not returning to normal. I have absolutely no issues with the medical staff or receptionists who have always been pleasant and efficient with me just the fact that I cannot get an appointment!
Please sort this system out so people can get treatment and stop worrying about their medical conditions causing stress and anxiety when they really don't need it.
GP surgery review: red-roofs-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: January 2022
Can’t get through to book appointment for smear three years over due now. When I did get one my car broke down and I missed it. Tried ringing surgery to no explain I would be late to not avail. Just can’t get through it’s disgusting. Then today my daughter has raging ear ache, we manage to get an answer where the rude receptionist told us no appointments go to camp hill.. like really get retrained your phone skills are a disgrace. This surgery used to be top notch, I wouldn’t recommend to anyone any more and I see people are actually leaving this practice.. up your game Red roofs your failing your patients badly..
GP surgery review: central-surgery
Title: Terrible
Rating: 1 out of 5
Visited: May 2023
2 hours on hold on the phone to be put through to someone who couldn't answer my query. All I needed was a medical form to be signed. I have never had an actual appointment at this practice, since I am never sick and it's just as well!
GP surgery review: central-surgery
Title: Not a good practice at all.
Rating: 1 out of 5
Visited: May 2023
Spent three hours on the phone trying to get an appointment, starting  at number 50 to get down to number 2 and the phone was cut off. Rang twice again still stuck in a que, when i finally got through was told i would have to call back  at 1pm as there were no appointments. Tried at 1pm stuck on the phone again for two and a half hours. Gave up. A rubbish service msnaged to get myself moved to another surgery.
GP surgery review: central-surgery
Title: Mental health? Sorry not interested
Rating: 1 out of 5
Visited: May 2023
Was told by one of the GP’s at central surgery that we were bad parents for not forcing our daughter who is 3 years old and suffers rather badly with anxiety, to take liquid antibiotics. She had no care that a 3 year old would vomit due to an anxiety attack brought on by taking medication. Seeing as the NHS’s big target at the minute is mental health, it astounds me they allow GP’s to operate when they have such poor people skills. Feel like most of them need to go on a human interaction course, it’s as if they aren’t human some times. This isn’t the only bad experience we’ve had with this surgery. Just one of the recent ones that sticks out to me the most. Can see why the Care Quality Commission have rated them inadequate. Will be moving GP’s at the earliest convenience.
GP surgery review: central-surgery
Title: Very poor
Rating: 1 out of 5
Visited: May 2023
I have had 4 phone calls to this practice in the last week trying to organise a prescription.  I have made a complaint which has not been responded to. I was told a GP would call and this did not happen. I  get told to phone tomorrow at 8am.  But I have attempted to do this you have to phone multiple times (120 on one occasion) to even get a dialling tone.  
Staff communication and policies are not working.  I will be moving practice and would suggest avoided at all costs.
GP surgery review: central-surgery
Title: Shambolic with a disregard for patients.
Rating: 1 out of 5
Visited: April 2023
I saw a doctor at the start of the year for a medical problem and was told I should come back if I started to get specific symptoms. When I started to get these symptoms I called the surgery and was on hold for 2 hours only to get cut off. I called back and after 1 hour 40 on hold the surgery closed. I went into the surgery to make an appointment only to be told appointments can no longer be booked in advance - you have to call on the day (not ideal for anyone who works). I was then sent by Central Surgery to see a nurse at another practice in the town who once I outlined my symptoms said I needed to see a doctor.  Still haven't managed to see a doctor. I have been with this practice for 45 years and they now need closing down as not providing any level of care.
GP surgery review: central-surgery
Title: Dreadful service and practice
Rating: 1 out of 5
Visited: April 2023
Rang at 8:30am just as everyone else in the town does to try and book an appointment. Waited an hour and 15 minutes for the receptionist to answer the call, and before I have said anything, screams "we have no available appointments left, sorry". I asked for what they have on alternative days and the receptionist abruptly put the phone down! Having waited for so long and unable to book an appointment, the only alternative - as their online services do not work/are not available - is to call again the following day, what a joke!
GP surgery review: central-surgery
Title: Disappointing
Rating: 3 out of 5
Visited: April 2023
I've had to visit the surgery a few times over the course of the year and every time it's the same problem... on hold for ages trying to get an appointment! When you do get through (if you're lucky enough not to be cut off by the time you get to the front of the queue) there are some very rude and unhelpful individuals on reception.
The health care professionals by contrast are friendly, professional and really take the time to listen to their patients. From midwives, to nurse practitioners and GPs. Both myself and my baby have recieved excellent care, once through the door.
Also frustrating that the website is not up and running properly. I need to get some test results and it would be so much easier if I could access them online, rather than having to wait in yet another telephone queue!
GP surgery review: central-surgery
Title: Frustrating service
Rating: 1 out of 5
Visited: April 2023
I rang for the 3rd time (twice last week and today) to yet a appt or even a phone appt for an on going problem I've had since start of Dec. Even after loads I'd tests and a referral thats stuck in the system. I can't see my normal gp practice. I'm sick yet again and I've had enough. I've been given a out of hours appt at a practice that's not even local in 3 day time...I'm grateful I have this appt. But I'd rather see my local gp and have it documented
GP surgery review: central-surgery
Title: Awful
Rating: 1 out of 5
Visited: April 2023
Long queue to get through to the practice then cut off when they answer the phone. This is not helpful when I have a sick baby at home & need medical advice. This has happened on more than 1 occasion & isn’t good enough. Terrible surgery.
GP surgery review: central-surgery
Title: Can't get appointment.
Rating: 1 out of 5
Visited: April 2023
Phoned last week for an appointment and was 32nd in the queue. 50 minutes later when I finally got through, I was told that no appointments were available and I could not pre-book appointments. The surgery was also closed in the afternoon for training. Told to phone next day.
Today I visited the Surgery to book an appointment. The receptionist told me that I could not book appointments in advance, I could only book on the day. She then said I should call in person the next day at 8am and wait in the queue to book the appointment. I didn't see any people in the waiting areas so I don't know what is going on at this surgery. I am now looking to transfer to another Surgery.
GP surgery review: clifton-road-surgery
Title: Faultless service
Rating: 5 out of 5
Visited: June 2022
Can't fault the service I received from this surgery. Didn't wait too long on the phone to get through, receptionist was friendly, received a same day appointment. Dr I saw was really helpful and reassuring, and didn't rush me. I definitely recommend this practice
GP surgery review: clifton-road-surgery
Title: Thankyou
Rating: 4 out of 5
Visited: March 2022
In spite of all the negative press lately about GP services I would like to thank all the staff who were involved with my mother recently. From the initial phone call only about 3 to 4 weeks ago, she had a return phone call within an hour and a GP appointment in person that same afternoon. This was followed up by two hospital appointments within a week and a follow up appointment this morning to remove stitches. Thank you everyone.
GP surgery review: clifton-road-surgery
Title: Helpful and kind
Rating: 3 out of 5
Visited: February 2022
The receptionist and the Doctor I spoke to were both helpful and kind
The doctor did what he said he would do
Many thanks
GP surgery review: clifton-road-surgery
Title: Excellent patient care
Rating: 5 out of 5
Visited: January 2022
I escorted an 82 year on the 31st Dec and 7th Jan for  painful wound dressings to extremely poorly feet. We were greeted by friendly staff and check in procedure was very professional. The patient I was with also had a hospital letter to be photocopied for her records and an urgent prescription request, all handled in an efficient friendly  manner.  My friend was seen by two different nurses on the two visits, both who were very patient, caring and delivered outstanding patient care.
GP surgery review: clifton-road-surgery
Title: A great example of primary care
Rating: 5 out of 5
Visited: January 2022
I have been with CRS my entire 28 years of life. CRS have always gone above and beyond many times, such as fitting me in at the end of the already full home visit list and organising with UHCW a room for me to be seen in the MDU instead of having to wait hours in A&E.

2 weeks before the first lockdown, I was hospitalised and diagnosed with a 'Flare' of a chronic disease I didn't know I had which lasted 6 months. As the pandemic continued to impact evey area of life, adding further strain onto the already overstretched NHS, with the new implication of trying to provide care whilst minimising the risk of spreading the dangerous virus. CRS became and continues to be my lifeline. Reception staff are always kind and patient and will do all they can to help and clinical staff provide excellent compassionate care. CRS have not only helped to ease my physical symptoms but also to protect my mental health. Quite honesty I don't think I would still be here if it wasn't for their ongoing support.

I am sorry to see from the previous reviews that other patients have not had the same experience. I understand it can be frustrating trying to get through on the phone lines, which is the norm for most GP practices. Patients also have the option of booking  online via patient access or the NHS App if they'd prefer. I was however surprised to learn CRS has on average 1000 calls a day, which further highlights how hard CRS are working. This past year I have been supporting multiple family members ranging from infant to elderly to access appointments and advice from another local GP Surgery. It was near impossible, they completely refuse to discuss anything over the phone and demand everyone to use the online service including my grandparents who do not have nor know how to use the Internet. I found this completely unacceptable and also made me even more grateful for CRS. Whilst I know not everyone is a fan of the new telephone appointment triage, I and many others actually perfer this to the pre covid system. Telephone appointment are more accessible and convenient for most people. If during the telephone appointment a face to face appointment is needed, this is booked the same or next day. I believe that this actually increases the amount of appointments per day not reduce them as others seem to thinks. The electronic prescription service is also convenient allows the pharmacy to have the prescription ready for collection.

CRS is a  great example of primary care, especially the system created during the pandemic. 

Thank you again CRS for the years excellent care and compassionate support!
GP surgery review: whitehall-medical-practice
Title: Very good practice
Rating: 5 out of 5
Visited: July 2022
I can highly recommend the practice.
When l have needed tests or referrals they have been very quick to arrange them. When really needed l have been offered face to face appointments.  The staff are all very caring and helpful. I really like the online way we can explain our symptoms and be allocated the right kind of appointment. I have nothing but praise for my GP practice and the care they give me.  If l thought differently l would speak my mind. So my thanks go to the doctors, nurses, receptionists and admin staff for all you have done for me  Thank you. Irene
GP surgery review: henley-green-medical-centre
Title: hundred percent caring staff and doctors nurses
Rating: 5 out of 5
Visited: September 2022
Found the staff very friendly and helpful and the doctors,  nurses were fantastic very professional.
GP surgery review: henley-green-medical-centre
Title: Unhelpful and rude receptionist
Rating: 1 out of 5
Visited: September 2022
Unfortunately given a prescription for tablets not capsules.. tried asking the receptionist to ask doctor for a new prescription with correct medication.
One receptionist was helpful.. but the other was rude and obstructive and cut me off the phone conversation twice meaning I had to come back and wait until doctor became available.
This medication was for depression and anxiety so you could imagine this did not help.
GP surgery review: henley-green-medical-centre
Title: Very helpful
Rating: 4 out of 5
Visited: August 2022
Spoke to a pharmacist at surgery, was very good, listened to what I had to say and offered solutions
GP surgery review: henley-green-medical-centre
Title: Very efficient
Rating: 5 out of 5
Visited: July 2022
Having recently joined the practice I needed some medication, contacted the surgery by phone and was called back within 30 minutes and my request was processed, Excellent
GP surgery review: henley-green-medical-centre
Title: Good start
Rating: 4 out of 5
Visited: April 2022
My family are new to the practice and I have been very pleased with the service received; the reception staff have been very welcoming and helpful
GP surgery review: henley-green-medical-centre
Title: Poor Service
Rating: 1 out of 5
Visited: January 2022
Have now been waiting 32 minutes for my call to be answered. Have been caller number one for over 20. Appreciate being busy but this isn't the first time and I don't think it's acceptable. Please try a message call back service so that users can at least go about their business until you have the time and resources to help them
GP surgery review: kenyon-medical-centres
Title: Professional
Rating: 5 out of 5
Visited: January 2024
Having problems with pains in lower back ongoing for 3 months. Dr checked area and had no hesitation on requesting an MRI scan
GP surgery review: kenyon-medical-centres
Title: lovely practice and staff
Rating: 5 out of 5
Visited: January 2024
lovley and wecloming practice well looked after was given good information to use to help with my symptoms
GP surgery review: kenyon-medical-centres
Title: Great interaction
Rating: 5 out of 5
Visited: January 2024
Doctor was great listened to what i had to say, he also did my babys 8 week check and he was very thorough. He checked all limbs and was talking to me the whole time about what he was doing and checking for
GP surgery review: kenyon-medical-centres
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
Very humble team  good response and a great time  right from checking in I was treated greatly and my concerns were cleared and the issues taken care of
GP surgery review: kenyon-medical-centres
Title: Helpful staff
Rating: 5 out of 5
Visited: January 2024
The whole experience from arranging the appointment was very good. Helpful staff on the phone and appreciate they got me an appointment for later the same day.
GP surgery review: kenyon-medical-centres
Title: Fantastic service
Rating: 5 out of 5
Visited: January 2024
Having been unwell for some time I rang the surgery and was booked in for the same day which was unbelievable. The dr was very thorough, kind and respectful
GP surgery review: kenyon-medical-centres
Title: Appointments
Rating: 5 out of 5
Visited: January 2024
I have found no problems when requesting an appointment to see a GP or nurse. I am usually seen on the day
GP surgery review: kenyon-medical-centres
Title: Very good response
Rating: 5 out of 5
Visited: January 2024
I contacted surgery with severe leg pain. The initial response was timely and thorough and I was given a telephone appointment. The happened within an hour.Detailed questions asked in a thorough but sensitive and courteous way. Appointment offered for the next day with very helpful outcome.Overall felt listened to and dealt with well.
GP surgery review: kenyon-medical-centres
Title: Great Practice
Rating: 5 out of 5
Visited: January 2024
Nurse Practitioner was extremely helpful listening to me and acting accordingly, fairly new to kenyon practice and find all staff helpful
GP surgery review: southam-surgery
Title: Fantastic Doctors
Rating: 5 out of 5
Visited: November 2023
Amazing staff at the surgery. Always incredible support and assistance available. I can always get an appointment, especially for my children. Thank you.
GP surgery review: southam-surgery
Title: Very Good Service
Rating: 5 out of 5
Visited: November 2023
GP had a good explanation and supportive. There was no hurry during the consultation. 
You could not have done anything better and exceeded my expectations with prescription ordering and reviewing my hospital appointment within a day.
GP surgery review: southam-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
It was a quick, efficient & painless appointment. The experienced and professional nurse made it a pleasant encounter.
GP surgery review: southam-surgery
Title: Same Day Appointments
Rating: 5 out of 5
Visited: October 2023
A very good surgery, I was able to make same day appointments and see a GP of my choice. 
I would recommend this surgery.
GP surgery review: southam-surgery
Title: Fantastic Staff
Rating: 5 out of 5
Visited: October 2023
Fantastic and efficient staff. I also saw a brilliant doctor. 
I would recommend that people moving to the area register at Southam Surgery for a brilliant service.
GP surgery review: southam-surgery
Title: Very welcoming practice
Rating: 5 out of 5
Visited: October 2023
very welcoming doctor, easy to understand and seemed to really care about me. 
I don't think that there is anything that this surgery can do better.
GP surgery review: southam-surgery
Title: Amazing GP's
Rating: 5 out of 5
Visited: October 2023
The doctor was extremely pleasant and thorough. 
Everything was explained and I was able to have a choice of treatment.
GP surgery review: southam-surgery
Title: Good care from GP
Rating: 5 out of 5
Visited: October 2023
Very good care from the doctor. I felt that I was listened to by both the reception team when booking the appointment, and by the GP at the appointment. 
I would recommend this GP's.
GP surgery review: southam-surgery
Title: Straightforward appointment booking
Rating: 5 out of 5
Visited: October 2023
Booking an appointment is really straightforward, no problems getting through on the phone and very good communication.
GP surgery review: southam-surgery
Title: Very good GP Practice
Rating: 5 out of 5
Visited: October 2023
friendly reception staff, GP on time for the appointment, and the GP was very quick and efficient. 
usually the wait times for GP's are long, but I was in and out in no time! 
I would definitely recommend registering with Southam Surgery.
GP surgery review: st-wulfstan-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I have been to this doctors multiple times over the last few years ,no problems getting appointments and the doctors have been excellent
GP surgery review: st-wulfstan-surgery
Title: Wonderful practise
Rating: 5 out of 5
Visited: November 2022
So kind and helpful all staff and doctors especially as I'm  a new patient so improved on my last practise .thankyou
GP surgery review: st-wulfstan-surgery
Title: Consistently fab
Rating: 5 out of 5
Visited: November 2022
Last visit was for covid booster and flu jabs. I'm not great with needles and asked each team not to talk about the process but just do it. They did well to distract me, do the deed quickly and not make me feel silly, but even make me laugh.
GP surgery review: st-wulfstan-surgery
Title: The best Doctors
Rating: 5 out of 5
Visited: November 2022
Doctors are always helpful and I wouldn't want to be registered anywhere else. Always the best help. Moved out of area but still remain with this practice.
GP surgery review: st-wulfstan-surgery
Title: Great Doctors
Rating: 5 out of 5
Visited: October 2022
Very efficient, I can always get a telephone or face to face within a few days.  The Drs are patient and helpful and refer or chase up referrals when necessary.
GP surgery review: st-wulfstan-surgery
Title: Excellent service!
Rating: 5 out of 5
Visited: October 2022
GP’s here are extremely efficient and caring, always polite and friendly, as are The Reception team! Would recommend this practice in a heart beat!
GP surgery review: st-wulfstan-surgery
Title: Helpful, with timely appointments
Rating: 5 out of 5
Visited: October 2022
St Wulfstan’s is a small, friendly practice. Appointments can be obtained at relatively short notice and the reception team are always keen to help find a convenient slot. 
Consultations have always been thorough, with no sense of being rushed. The diabetic team are fab and totally supportive. 
A great practice and lovely people.
GP surgery review: st-wulfstan-surgery
Title: Brilliant service
Rating: 5 out of 5
Visited: September 2022
Fabulous surgery. The receptionists are outstanding and can’t do enough to help. I’ve never struggled to get an appointment. Doctors are brilliant and you never feel rushed.
GP surgery review: st-wulfstan-surgery
Title: Friendly and professional
Rating: 5 out of 5
Visited: September 2022
I joined the surgery after having moved into the area about a year ago. You can always see a doctor face to face or on the phone. They have been very professional, very helpful and understanding. I had a problem on my records and they dealt with it extremely quickly and were very sensitive about the matter. Thank you for everything would defiantly recommend this surgery to anyone nothing is to much trouble for them. The reception staff are always helpful and polite.
GP surgery review: st-wulfstan-surgery
Title: Amazing GP surgery
Rating: 5 out of 5
Visited: September 2022
I have been a patient at this surgery for a number of years, and I continue to be so impressed by the service they offer. All the staff are so helpful and go above and beyond to help. The GPs are fantastic and it is always easy to get an appointment.
GP surgery review: pear-tree-surgery
Title: waste time
Rating: 1 out of 5
Visited: September 2022
feed up these people never ever answer phones, just a joke, they dont care just a waste of time, costs money to phone they just let phone ring