janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: lincoln-house-surgery
Title: Rude unhelpful staff
Rating: 1 out of 5
Visited: May 2022
Receptionist is slow to respond, rude, and unhelpful. The booking system is a complete waste of time as it takes far to long to get a response. Need to review systems and staffing
GP surgery review: lincoln-house-surgery
Title: Forms
Rating: 4 out of 5
Visited: February 2022
Filled out a prescription exemption form...got it returned..no where on the form does it say cannot except photocopies
GP surgery review: lincoln-house-surgery
Title: Ternary practice
Rating: 1 out of 5
Visited: January 2022
Receptionist often answer the phone rudely and without stating their names and seem to only be concerned with whether an Econsult then helping you get an appointment and it is often clear that they haven’t listened to what you have said. I booked an appointment and on two separate occasions the receptionist failed to mention that this was a telephone appointment and not a standard face to face appointment.
GP surgery review: lincoln-house-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
A very good practise, I cannot fault!
I send in a message to econsult, for myself or my daughter and always can a quick response and if needed a appointment. The doctors are always very helpful and nice.
GP surgery review: abridge-surgery
Title: Fantastic Friendly Staff and Practice
Rating: 5 out of 5
Visited: December 2023
I popped into the surgery this morning and the receptionist was extremely helpful and kind. I am very grateful for the help and care from all at the doctors surgery - thank you
GP surgery review: abridge-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: August 2023
I’ve just returned from an appointment at the surgery and once again my treatment has been exemplary. Everyone at the practice; doctors, nurses and receptionists are always so kind and do their utmost to help, if they can. I feel that me and my family are very safe to be in their hands.
GP surgery review: abridge-surgery
Title: Fantastic on the day service
Rating: 5 out of 5
Visited: July 2023
Had a deer bite my arm whilst rescuing him from fence. Called the surgery at 8.30 was seen by nurse, wounds cleaned and dressed left with prescription by lunch time. Fabulous service, thank you
GP surgery review: abridge-surgery
Title: Exceptional care
Rating: 5 out of 5
Visited: April 2023
Our family is new to the practice and we felt so welcomed and cared for from the fist moment.
The ladies at the reception are very caring and extremely helpful.
Both the doctors are very kind and knowledgeable. I know whenever I have a problem or a question they are there to help me and my family. Thank you!
The nurse is also very very lovely and she’s got a brilliant and funny personality.
All in all it’s an amazing practice!
GP surgery review: abridge-surgery
Title: Always great service
Rating: 5 out of 5
Visited: April 2023
I have been in the village for coming up to 20 years and I have always had an exceptional service from the GP practice, both with the GPs the reception staff and the nurse. I feel fortunate to be with Abridge surgery especially when I hear others stories regarding difficulties with getting appointments, and having awful experiences. I have always got an appointment, all the staff are warm and friendly and it’s  a wonderful community practice. I have nothing but praise.
GP surgery review: abridge-surgery
Title: Kind,caring service.
Rating: 5 out of 5
Visited: March 2023
I received a warm greeting, both over the telephone and in person.

I felt valued as a patient.  The ladies listened to my enquiry and were able to help.

Exceptional service.
GP surgery review: abridge-surgery
Title: Great experience
Rating: 5 out of 5
Visited: March 2023
On arrival I was greeted At reception with a friendly smile. Waited under 5 minutes to be seen by the nurse. A lovely person with a very friendly disposition. Very knowledgeable and concise advice was given and appreciated. A really nice experience.
GP surgery review: abridge-surgery
Title: Appointment
Rating: 5 out of 5
Visited: March 2023
Had a physio appointment upon arrival staff was very friendly and I was seen within 5 minutes member of staff was very knowledgeable

Had a problem with the email containing my physio program contacted practice manager and was sorted very quickly can't praise them enough
GP surgery review: abridge-surgery
Title: good experience
Rating: 5 out of 5
Visited: November 2022
from start to the result it was a good experience, reception staff friendly and helpful, physiotherapy injections on my thumb was very effective and the exceptional Physio was kind gentle and very professional, I have private health care but this service was best it gets and I would have no hesitation recommending this practice.
GP surgery review: abridge-surgery
Title: Beyond helpful
Rating: 5 out of 5
Visited: October 2022
The help we have received as a family, is above and beyond. The information sharing and booking things that need to be followed up are actually completed extremely efficiently. Thank you for continuing to show empathy and care.
GP surgery review: high-street-surgery,-epping
Title: Improvement needed urgently
Rating: 1 out of 5
Visited: August 2023
Called last week and was pleased to get through in 10 minutes. Promised a call back from the nurse. Waited all day and called to check up at 4.15pm. Nurse had gone home! Receptionist said there was no record of me calling. 

Another time, I asked for my address to be changed back to my Epping address after falling ill on holiday in Cornwall (I had to give a relative's address when seeing a local GP). I was assured this would be done. A few months later I had secured a GP appointment that day only to be told later that I was no longer registered and that I would have to re-register again in person!

All I want is a functioning GP practice. I would love to leave this surgery but then look at the bad reviews at Limes.  Complaints via the website are not even acknowledged so no chance of anything being addressed.  The telephone system is terrible. Receptionists can be rude. Drs are leaving all the time and not being replaced. Sigh...
GP surgery review: high-street-surgery,-epping
Title: 5 star extra
Rating: 5 out of 5
Visited: May 2023
The introduction of the practice pharmacist reviews are invaluable. In addition to the overall good services of the practice we are now enjoying the benefit of regular detailed reviews of medicine tolerance and effectiveness and immediate changes if applicable. The discussions also contain an element of health education and self help. Links are made to blood tests and referrals where necessary. Our family strongly feel that our health is being monitored and the practice experience has become proactive rather than reactive. This is certainly the way to go bringing together a variety of clinical staff to manage the previous GP only workload. Most grateful.
GP surgery review: high-street-surgery,-epping
Title: Terrible administration
Rating: 1 out of 5
Visited: April 2023
It is practically impossible to get an appointment with anyone at this surgery.
- On every occasion, I and family members have been unable to get through to the surgery between 8.30-10am: calls do not connect, requiring ringing every 5 seconds for 90 minutes. By this point, all appointments have been given out.
- Advance appointments are rarely available. After significant effort, I have occasionally managed to get an appointment for over a month’s time, causing potentially significant risk to health.
- The surgery refuses to give out an email address including to other NHS practitioners involved in the patient’s care or for the purposes of making a complaint. Complaints must be delivered or posted on paper. This is unacceptable in today’s world, causing significant inconvenience and making an audit trail impossible.
I cannot comment on medical staff as I have had extremely limited interactions due to the impossibility of making an appointment. 
The vaccinations nurse is excellent.
GP surgery review: high-street-surgery,-epping
Title: Appointments
Rating: 2 out of 5
Visited: January 2023
Tried to see a gp since nov 22. Got a phone appointment but the surgery cancelled it. Booked a face2face that they suggested and they cancelled that. Requirement diabetic review and other issues. It feel like I don't have a gp anymore except for medication.
I wouldn't mind but I work in NHS....
GP surgery review: high-street-surgery,-epping
Title: Not best experience
Rating: 2 out of 5
Visited: November 2022
Impossible to get through on the phone for appointments. Severe pain and offered appointment over 4 weeks away. Unable to order repeat medication online. Managing this by completing repeat using prescription form.
GP surgery review: high-street-surgery,-epping
Title: Understaffed
Rating: 1 out of 5
Visited: November 2022
Two doctors for the amount of patients in Epping is grossly inadequate. Went to reception today to be told there are no appointments available to book until middle of December (a 4 week wait) and I can’t book until my mid December appointment until Monday, providing they have received the rota ! 
This is completely unacceptable and is letting the Epping residents down. I cannot access the healthcare I need. This needs addressing urgently. Epping residents deserve better.
GP surgery review: high-street-surgery,-epping
Title: Bad service
Rating: 1 out of 5
Visited: November 2022
I called at 8:30 to book an appointment with the doctor on the same day but the line was busy. There was not even a queue on the phone. I was trying to get through for almost an hour but was unable to. I phoned again at 10:00 and spoken to the receptionist. She told me that they have no appointments anymore and the next available is not until after 4 weeks. When I asked the receptionist about the line being busy at 8:30, she is unable to give an answer as to why there was not even a queue on the phone. I contacted 111 and was advised to contact my GP to get seen but obviously this did not happen.
GP surgery review: high-street-surgery,-epping
Title: Cannot fault service given
Rating: 5 out of 5
Visited: August 2022
A family member rang surgery Wednesday morning. Shortly afterwards doctor texted for further information and photo of medical condition. Within an hour reply from Doctor, diagnose given, a blood test request made, and prescription sent to local chemist. Follow up phone call two days later to discuss blood test results and guidance given. Excellent service
GP surgery review: high-street-surgery,-epping
Title: Friendly and professional
Rating: 5 out of 5
Visited: June 2022
I have been with this surgery for a number of years. I’ve found all the staff to be helpful, friendly and professional to me at all times. They make you feel at ease and treat you as a person with empathy and kindness. Highly recommend
GP surgery review: high-street-surgery,-epping
Title: Worst GP I have ever known
Rating: 1 out of 5
Visited: May 2022
Changed to this doctors recently and it had been the worst decision I made. Reception are the most unhelpful people, wouldn’t register my two week old to receive his prescription because the person allocated to do it wasn’t in. My 2 year old was refused an appointment for an allergic reaction. My last GP always made every effort to see the children but this GP has no care for infants at all.
GP surgery review: market-square-surgery
Title: Terrible practice
Rating: 1 out of 5
Visited: March 2023
Tried to book appointment for 88 yr old father , who has underlying health problems and has had flu like symptoms and a chesty cough for a month. Unable to get through to reception. Rang 111 due to worsening symptoms they requested a GP call back from this surgery. 
Call back from GP advised nothing we can do its just a cold. Just get on with. Absolutely disgraceful service no appointments and no care available at this surgery, what has happened to our gp surgeries
GP surgery review: market-square-surgery
Title: Great service
Rating: 5 out of 5
Visited: October 2022
I have recently had to speak to a Doctor on a few occasions this month, I have had no problem getting through or getting an appointment, the reception staff and Doctor have been more than helpful.
GP surgery review: market-square-surgery
Title: Inaccessible and inconvenient
Rating: 1 out of 5
Visited: September 2022
Very unaccomodating for working people. Hard to get appointments in evenings and no option for weekend. Unable to complete econsult or book routine appointment in advance. Everything has to be same day which is hard to be on-call and waiting on the phone for ages if you're working. Very unsatisfied and looking to move practices
GP surgery review: market-square-surgery
Title: Lovely Practice
Rating: 5 out of 5
Visited: May 2022
I am very happy with the service I receive at Market Square Surgery. All the clinical and admin staff are helpful and kind. I feel the telephone triage system works well as it is easy to get an appointment on the same day rather than waiting a couple of weeks for an appointment. The staff are also now referring directly to the local pharmacies which is good. I am able to access my records online which makes it easy to order prescriptions and see my results. Thank you all.
MB May 2022
GP surgery review: maynard-court-surgery
Title: Seen same day
Rating: 5 out of 5
Visited: December 2023
Unlike other practices in the Epping Forest District, I have always found an appointment at rhe nearest opportunity appropriate to my illness. Today was no exception. I knew I needed antibiotics and this was my aim and outcome from my appointment.  I saw a really friendly and thorough doctor who was able to help and send a prescription to my local pharmacy within minutes. My pharmacy was also quick to prescribe. I took the antibiotics within 30 minutes of my doctor's appointment. Great!
GP surgery review: maynard-court-surgery
Title: Caring Practice
Rating: 5 out of 5
Visited: October 2023
The GP I see was very caring and thorough.  Reception staff were friendly and welcoming I would highly recommend Maynard Court Surgery
GP surgery review: ongar-health-centre
Title: Touching Action
Rating: 5 out of 5
Visited: May 2023
I went to a local man's funeral in Shelley Church yesterday and as the courtege passed your building on the way to his final resting place in Love Lane, to see so many of your staff lining the road in tribute to one of your patients, as we passed, was very moving and will no doubt never be forgotten by his Family and friends. 

Very touching indeed, 

my Family were extremely impressed. 

Thank you.
GP surgery review: ongar-health-centre
Title: Blood tests
Rating: 2 out of 5
Visited: January 2023
The booking system doesn't work. Having booked a time with Swiftqueue, as I was told to do by the surgery, and receiving email confirmation of that time, I was told at the surgery that my blood sample couldn't be taken as I didn't have a form. At no time was I told I needed such a thing,  
The fact that I had done everything I'd been told to do, didn't help. It seems that whoever told me to have a test should have filled in a form, but how could they, when they didn't know what time I'd been given by Swiftqueue, or even if I had contacted them? 
There appears to be no communication between Swiftqueue and the surgery. Why is the surgery using an outside company to do something that the surgery should be doing, and failing in the process?
GP surgery review: ongar-health-centre
Title: Wonderful
Rating: 5 out of 5
Visited: January 2023
left a urine sample at Ongar this morning for a standard diabetes check and got a call back an hour later saying I needed antibiotics. These guys, all their staff, their dispensary Ladies, the desk staff, they are all just so wonderful. The Ongar folk are more fortunate than they probably know. Awesome and thank you so much. Really appreciated this end.
GP surgery review: ongar-health-centre
Title: Very helpful in an emergency
Rating: 5 out of 5
Visited: October 2022
I phoned the practice after my partner passed out and worried me that he wasn't recovering very quickly.  On phoning, the receptionist was very helpful in getting a doctor to phone me back for details and then phoning for ambulance.  Very informative and helpful altogether and without it my partner might not have been here.  Many many thanks.
GP surgery review: ongar-health-centre
Title: Excellent Service, Explanation of drugs and care given.
Rating: 5 out of 5
Visited: September 2022
Asthma Review, I was given excellent care, explanations of drugs and details of the whys and wherefores of different medications I am taking. Easy to converse  with the Practitioner and very satisfied that the best course of action was taken for me. Plenty of follow up service too. Many thanks.
GP surgery review: ongar-health-centre
Title: Thank you
Rating: 4 out of 5
Visited: August 2022
I must compliment the person I saw. They were very helpful and friendly and made me feel very comfortable. They listened to what I said and I felt confident in them. They went over and above. Thank you so much for putting my mind at ease.
GP surgery review: ongar-health-centre
Title: Very efficient and thorough
Rating: 5 out of 5
Visited: May 2022
I was recently treated for a chest infection and I'm very happy with the experience. After initially ringing the surgery I was rung back quickly by a clinical pharmacist who spent quite some time understanding my symptoms, asking questions and checking assumptions. I found him to be clear and explained things very well. My medicine was available to be picked up shortly after the call, and I'm very pleased with how quick and thorough the whole thing was.
GP surgery review: ongar-health-centre
Title: Great practice, caring and friendly
Rating: 5 out of 5
Visited: March 2022
I had a blood test prior to a medication review. When I received my phone call review I mentioned that I wished to reduce my long term medication. The pharmacist practitioner listened to me and said he would examine my records and ring me back. This he did and he guided me as to the reduction of medication and checked back with me regularly every two or three weeks as necessary to ensure I was ok. I am now on a very low dose and hope to reduce to zero over the next couple of months. I have found the whole process professional and caring, implemented in a kind a friendly manner. 
Thank you.
GP surgery review: ongar-health-centre
Title: Wonderful
Rating: 5 out of 5
Visited: January 2022
Just had a marvellous experience with a chap in Prescriptions.
I put in a renewal. He called me out of the blue and asked why I had put in my request. I told him why. He then spent a good half hour plus, sussing out my symptoms. He made a few suggestions and then rang off. Good service I thought, suitably impressed.

The same chap then called me back to advise me he had arranged for me to see a doctor. 

How good is that?

He did not just tick the box in front of him, he not only questioned what was in front of him, he not only reviewed it, he actually put a great deal of totally voluntary effort in dealing with it.

How can anyone moan about these people.

Not me.
GP surgery review: the-limes-medical-centre
Title: Rectified issue.
Rating: 4 out of 5
Visited: January 2024
My Granddaughter is just over 2 weeks old and had developed a nasty rash over her face. Initially told by the midwife this was baby acne, a visit from the Health visitor confirmed to my daughter that this was an intolerance to dairy. She made notes in the baby book and informed my daughter to call the surgery, read the notes and ask the doctor write a prescription asap to resolve the issue. 
My daughter rang the surgery to then be informed she would have to wait and call back to get an emergency appointment at 8am the following morning. Sobbing my daughter rang me and said my Granddaughter had been 'a bit off it and she didn't know what to do'. 
She asked me not to call the doctors back however as she is a new Mum I knew she was worried at what should have been a very simple solution to resolve.
After calling the doctors the receptionist listened to my concerns and stated she would ask the doctor to call my daughter back later that day. Why was this not done the first time particularly with a 2 week old baby?  Although the receptionist hopefully resolved this unnecessary call she did at one point ask me to stop talking? I'm not sure what customer service training is given here however I would like to see a little more active listening in the future. My own concerns around my own daughters health were also dismissed over 20 years ago and if it wasn't for the lovely health visitor who immediately sent for an ambulance, it would have been a much worse outcome.
My point here is people shouldn't be in a lottery for appointments and staff should be trained to listen fully to concerns and be taught to ask probing questions to fully clarify needs. Dismissive behaviour just leaves customers, which we are, feeling frustrated with staff.  Please relook at the current system as not all surgeries practice like this and maybe a change is needed to improve services.
GP surgery review: the-limes-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
So grateful for the way all the staff have helped my parents over the past few weeks. Professional and kind in all respects. Thank you all so much.
GP surgery review: the-limes-medical-centre
Title: Very agreeable
Rating: 4 out of 5
Visited: November 2023
The GP kept me adequately calm and talking during the vasectomy. It seemed to be fine though he had to use stitches and I don’t think they were dissolving ones
GP surgery review: the-limes-medical-centre
Title: Bad knee
Rating: 5 out of 5
Visited: November 2023
Was very good had  lovely doctor really helped me with my knee  thank you so much  it’s been so much better since the ingestion.   And I can now  do more
GP surgery review: the-limes-medical-centre
Title: Friendly despite horrible procedure
Rating: 5 out of 5
Visited: October 2023
Had a vasectomy and the team were friendly, helpful and professional. Answered all my questions and things went well
GP surgery review: the-limes-medical-centre
Title: Covid vacc
Rating: 4 out of 5
Visited: September 2023
Excellent organisation for call up/giving of COVID vaccine this Autumn. Attended Epping surgery...took longer to check in at reception than to have the vaccine! 7 mins in/out.
GP surgery review: the-limes-medical-centre
Title: Good practise
Rating: 4 out of 5
Visited: September 2023
Was seen a little before my appointment time . Pleasant friendly appointment was pleased with the way things were handled.
GP surgery review: the-limes-medical-centre
Title: Covid jab
Rating: 3 out of 5
Visited: September 2023
I was seen on time by a friendly nurse who gave the injection painlessly. Received a text inviting me to book for the booster. Efficient booking system.
GP surgery review: the-limes-medical-centre
Title: Covid vaccination
Rating: 4 out of 5
Visited: September 2023
Excellent! No queue. Fast signing in. Extremely efficient system. In and out within 10 minutes.
Very pleased with the overall system of notification, reminder and that we are having the covid booster well before winter
GP surgery review: the-limes-medical-centre
Title: Comfortable practice
Rating: 5 out of 5
Visited: September 2023
I was seen on time and although would only deal with one question
(When I had a couple more) it went very well