janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hugglescote-surgery
Title: NHS on their knees but !
Rating: 5 out of 5
Visited: January 2023
Family member called like most people many times before being told no appointments ring back tomorrow or go to accident and Emergency. Person concerned has many health issues including being  unable to get to Accident and Emergency especially when so poorly. Rang 111 due to severe difficulty breathing, tried to manage to next day. From this point things were better. Ambulance arrived quite quickly, blue light to Accident and Emergency. Remains very poorly in hospital. NHS under pressure but issues with appointments has been going on for some time. Whole reception and appointment systems need a massive review. Surely patients known to have chronic health issues should be prioritised especially if they are unable to access alternatives to GP appointments. Lots of pressures on NHS but some GP surgeries are not having these massive life threatening issues. Please try and review this both for NHS staff and their vulnerable patients.
GP surgery review: hugglescote-surgery
Title: Not able to meet demand
Rating: 1 out of 5
Visited: December 2022
The surgery has over 9000 registered patients, routine appointments are typically 3-4 weeks away. I am regularly not able to get hospital bloods done within 7-10 days.
The biggest issue is the phone system, I cannot get through at 8am when the lines open and there is no facility to sit in the queue and wait for an answer. You have to keep redialing as the line will say busy. The telephony system has no way of identifying lost calls so the surgery are unaware of the actual demand on the service and how many people are not able to make an appointment. 
If you do get through, in the example of this morning where I got through after 70 minutes and 44 attempted calls, there were no appointments left and there is no alternative option, no urgent bookable appointments and advice given is to attend a&e only. This is also not recorded, so again the actual demand on the service is not currently being identified. This is leaving patients feeling alone and isolated in the management of urgent and long term health conditions. I'm really worried that my GP surgery doesn't have a system to identify its actual demand on the service, because I feel that there is no plan or solution to improving it.
GP surgery review: hugglescote-surgery
Title: Unable to Get Appointment
Rating: 1 out of 5
Visited: December 2022
I am shocked that this GP is still taking on new patients, and yet has been unable to meet demand to existing patients for weeks. I have tried for myself, and my two year old daughter, and after spending hours trying to get through am told "No appointments left, go to the walk-in centre". This surgery used to be ok, but recently has fell apart. My asthma is unmanaged, rarely get appointments and the reception are often rude and unhelpful.
GP surgery review: hugglescote-surgery
Title: Phone put down on me
Rating: 1 out of 5
Visited: December 2022
Called the surgery for some urgent medication today on the advice of specialist, really needed these meds today to try and keep me out of hospital and not have to tie up an ambulance over the weekend. Unfortunately the receptionist shouted "Hello, Hello" and put the phone down before I'd even spoken, well it's one way to get through your patient calls, must be costing NHS in ambulance call outs that could be prevented though.
GP surgery review: hugglescote-surgery
Title: Grateful
Rating: 5 out of 5
Visited: September 2022
I ran to speak to the reception who believed my case to be serious enough for a telephone appointment. I received that within an hour and was then seen physically by a GP within 45 mins who sent me directly to the LRI with a covering letter. Prompt actions by the surgery I believe has saved my sight. I am so grateful for the care and speed and efficiency of the surgery and the LRI. 
Thank you Hugglescote surgery. The treatment I have received since joining that surgery in Dec2019/Jan2020 has been exemplary. The only issue is getting through to the surgery sometimes but I think that is an issue countrywide for busy GP surgeries and medical centres.
GP surgery review: hugglescote-surgery
Title: Madness
Rating: 1 out of 5
Visited: September 2022
I am registered with Hugglescote surgery. I moved house, same village maybe 500 metres away from my previous house. Hugglescote surgery is the closest surgery to me and my family. It has taken me about 20 years to finally get the courage to seek help for my mental health which hadn't been and isn't the best. I got a referral form and I went in to let them know of my change of address and give my referral form in. I was told that I am out of area now and to go find another surgery, I asked about the referral which had been sent to me by one of their doctors I was told I had better get signed up to another surgery as its nothing they can do. Great way to treat someone who has struggles with mental health issues and when he finally gains the courage to seek help he is told to jog on.
GP surgery review: hugglescote-surgery
Title: Worst practice
Rating: 1 out of 5
Visited: April 2022
I’ve spent hours trying to get through to obtain an appointment, even a telephone appointment would be fine but this surgery never answers the phone. Time for a change of surgery I think. In the meantime a full investigation into the effectiveness of this surgery needs to take place. On a positive note, when you can get to see a doctor they have always been great.
GP surgery review: hugglescote-surgery
Title: Best practice ever
Rating: 5 out of 5
Visited: March 2022
I am so impressed with every aspect of the Hugglescote surgery. Everyone is friendly, caring and helpful. We’ve had fantastic treatment at every level since joining the practice 9 months ago. 

I was with my previous GP practice for 58 years from birth and can honestly say at no point did I ever feel cared for and supported like I do at Hugglescote. I even received a call to check on my well being when I was late for an appointment due to breathing difficulties last week. I was astonished to be slotted in when I arrived at the surgery and given so much time and attention to assess my health. Today I have been for blood tests but the nurse completed my health check at the same time, as it was due and I was already there. Simply amazing that common sense and flexibility is being used with appointments.

Thank you to all involved in the practice, you really are fantastic.
GP surgery review: hugglescote-surgery
Title: Exemplary service
Rating: 5 out of 5
Visited: February 2022
Rang this morning requesting telephone consultation for recurring respiratory problem. Phone answered promptly. Advisory message took considerably longer than the number of rings it took for call to be picked up by call handler! Call back received within 15 minutes. Concerns discussed thoroughly. Was offered face to face appointment that day but decided to see how medication prescribed dealt with condition first. Was told to phone surgery to arrange face to face appointment if any further concerns. Received text message less than 2 hours after telephone consultation to say prescription with pharmacy for dispensing. I appreciate not everyone enjoys this standard of service but credit where it’s due. Cannot fault attitude and professionalism of those I spoke to today. Well done and thank you.
GP surgery review: ibstock-house-surgery
Title: Wrong information
Rating: 4 out of 5
Visited: April 2023
I made 18 calls before getting through to the surgery this morning. I eventually got an appointment which I was grateful for. I had to take a urine sample in later in the day. On returning home I viewed my phone to see my previous text appointments. Another appointment showed up for 16.07pm. I was concerned thinking I was called back for a follow up. I called the surgery to query this. I managed to get through but nobody was answering, I sat for 8 minutes but to no avail. I did try calling again and still not answering. I had no choice but to drive to the surgery to speak face to face with someone. I was told it was an error?? The same happened to my partner a few months ago. I did say to the receptionist I had tried to call but nobody answered. I was very polite, but the receptionist replied in an offhandedly manner that we do answer our calls. I appreciate this is a busy surgery and that you do your utmost to serve the public within this area. I think by adding my review it may help with overcoming problems like this in the future.
GP surgery review: ibstock-house-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
Excellent service from Doctor and reception staff.  Can't fault the service and got through on telephone after 3 attempts first thing in the morning. Well done everyone.
GP surgery review: ibstock-house-surgery
Title: Recently joined practice
Rating: 5 out of 5
Visited: January 2023
I just want to say thank you to Ibstock surgery for the service they give. I phoned at 8.30 waited less than 5 minutes for my call to be answered and offered an appointment later that morning is impressive! A breath of fresh air ! Thank you
GP surgery review: ibstock-house-surgery
Title: Phone calls
Rating: 1 out of 5
Visited: June 2022
I'm getting extremely fed up with this surgery. It takes upto 20+ mins for them to answer the phone,  when I have seen the reception girls (4) sitting there & just letting the phones ring, doing nothing but talking to each other, when I've been waiting in the surgery waiting room.
GP surgery review: ibstock-house-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: January 2022
Thank you to the Doctor who provided a call back and who put my mind at rest, you are one of the most kindest Doctors and knowledgeable 
Doctor I have ever spoken to. It is comforting to talk to someone in the profession that cares. 

Also a big thank you to the Ibstock Surgery caller who telephoned to check that my details are correct.

I have never experienced this before with any other Doctors surgery in the past and thought it would be worth mentioning that Ibstock Surgery really is a good and the staff work hard.

Thanks Ibstock Surgery :)
GP surgery review: manor-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
After my husband had a minor op, there was a problem with the hospital prescription, our surgery was very helpful in sorting it out whilst I waited. These days people are quick to complain but rarely praise, I wish to say well done to the team at Belton, surgery and pharmacy, you’re doing a great job.
GP surgery review: manor-house-surgery
Title: Great practice and GPs
Rating: 5 out of 5
Visited: November 2022
Friendly staff, quick and caring response (same day telephone consultations) and the option to see a GP in person. Cannot fault the service or care that this practice provides.
GP surgery review: manor-house-surgery
Title: Great team
Rating: 5 out of 5
Visited: August 2022
I can honestly say that this is the best practice I have been to. From the willingness of the reception team to offer help, to the pharmacy, then nurses and doctors. The whole team has an attitude that puts the patient first and they all contribute towards delivering a healthcare solution that’s understandable and suitable. Whilst I have been to good practices in the past,  I have never felt so supported by a GP practice as a whole. Thank you and keep up the amazing work.
GP surgery review: markfield-medical-centre
Title: Really great medical centre
Rating: 5 out of 5
Visited: October 2023
All the staff have been great in my experience - receptionists are friendly on arrival, and always helpful over the phone. The nurses and healthcare assistants put you at ease, I’ve had many blood tests and a smear and never felt uncomfortable. It is slightly difficult to see a Dr in person but I had a telephone appointment several months back where the Dr decided they needed to examine me in person and I was able to head straight down to the medical centre. I’ve had several urgent referrals which have gone through quickly, and I felt happy that my concerns were listened to. You also have the option to book appointments online in advance, although they are often several weeks in the future so really only useful for chronic issues that can wait, but still handy to have as an option!
GP surgery review: markfield-medical-centre
Title: Always quick to see my son
Rating: 5 out of 5
Visited: April 2023
I have had cause to call this gp in a panic over my little boy and the receptionist have always been kind and I have had same day appointments even when calling in the afternoon. 
Although you may need to wait for some one to answer the phone, it’s no where near as long as wait as previous gp practices where you could be 20th in the queue. 
The gps, practise nurse and advanced practitioner has been kind, listened to me and offered good reassuring care.
I’m very happy with how this gp practice is caring for me and my family.
GP surgery review: markfield-medical-centre
Title: Brilliant Practice
Rating: 5 out of 5
Visited: July 2022
I'm always able to get an appointment on the same day, the receptionists are really helpful and caring. Amazing compared to my old practice.
GP surgery review: measham-medical-unit
Title: Prescription ordered by GP wrong
Rating: 2 out of 5
Visited: December 2023
Dispensary couldn't help. They need to get appointment when available to them.  Have asked to be kept informed.
GP surgery review: measham-medical-unit
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
I have had excellent treatment over many years. Have just had major surgery and are being looked after well. The shuttle bus is a big help. If you treat the staff with respect they will treat you the same. We are lucky to have them.
GP surgery review: measham-medical-unit
Title: Awful practice
Rating: 1 out of 5
Visited: June 2023
I had heard from other people how poor Measham Medical Unit had become but have now experienced it myself. This is the first time I’ve needed the medical unit since before Covid. My son had badly injured his toe and tried to get through to the medical unit for 2 days. The phone wasn’t answered and was cut off twice! Ended up at the walk in centre who dressed the wound, said it was a good job we went as an infection had set in and needed antibiotics which they issued. Was told an email would be sent to the medical unit as it would need re-dressing in 2 days. Managed to get through to the medical unit to make this appointment only to be told none available for a further 5 days! Had to go back to walk in centre and wait for 2+ hours to have it dressed, extremely inconvenient. This is appalling service from Measham Medical unit and I find it hard to believe that a nurse wasn’t available for 10 minutes to dress a wound. This is a minor injury compared to others and it’s extremely concerning that this is happening. Someone at a high level should be looking at the issues at the medical unit as service has seriously declined.
GP surgery review: measham-medical-unit
Title: Very efficient service
Rating: 5 out of 5
Visited: June 2023
The sheer volume of people phoning first thing in the morning means you do have to keep pressing re dial, but I expect this, given you can largely only book on the day appointments first thing. Once I was through to the receptionst, my experience was exemplary from start to finish. I was spoken to with kindness by the receptionist, given a same day appointment and then had a very thorough check up with a nurse practitioner, who put forward a plan of action there and then. I could have come away in sheer panic, but my experience from start to finish made me feel valued and more at ease about the reason for my visit.
GP surgery review: measham-medical-unit
Title: Useless
Rating: 1 out of 5
Visited: May 2023
It took a month to actually get to see someone about my ears being Itchy and inflamed inside, when I did finally get to see someone in person she confirmed the inside was dry, Flakey and red so she suggested a spray to use three times a day and she would sent a prescription up to the Chemist to be collected after 2pm that day. I went up after 2 to be told they had not recieved any prescription for me and to contact the surgery, so I called in on my way home to be told the Lady in question did not bother to do my prescription but she had now gone home as she finishes at 11 and she would not now be back in until tuesday. I had to take a day off work for this appointment so I lost a days holiday for nothing. No wonder the NHS is in such a state when you cant get staff that can be bothered to do their job properly, Meanwhile I am no better off than before I went, What a shambles this surgery has become, 20 years ago it was a surgery to be proud of, sorry to say no longer.
GP surgery review: measham-medical-unit
Title: Disgrace
Rating: 1 out of 5
Visited: May 2023
Took my son who didn't even see a proper doctor, diagnosed with scarlett fever so got prescribed antibiotics which apparently no longer make.. said I could collect at 1pm nowhere had it and waiting hours for a call back off them to change to an alternative..my son needed the antibiotics as soon as not hours after absolute disgrace I used to like this surgery but my view on it has definitely changed.. especially when I childs health is involved!!
GP surgery review: measham-medical-unit
Title: Very poor reception staff
Rating: 1 out of 5
Visited: March 2023
Placed an online repeat prescription over a week ago, not heard anything regarding collecting the medicine. Called today, waited 10 minutes to speak to a receptionist who then put the phone down on me! Called back, another 10 minutes, same result. Called back again, number unobtainable! Complete joke, very poor reception staff who require training in customer service and politeness. I have been a client for over 20 years and the practice has deteriorated hugely over the last 12 months. No doctors appointments, telephone appointments only and that's only if you can get past the recorded messages and rude receptionists. The practise manager really needs to get a grip or be replaced.
GP surgery review: measham-medical-unit
Title: Reception
Rating: 1 out of 5
Visited: January 2023
Very rude receptionists.  All you get is a very abrupt answer.  I have run out of blood thiners to be told order in the usual manner  . Can't get to talk to a doctor to ask about it . The worst receptionists I've ever had to deal with . A disgrace
GP surgery review: measham-medical-unit
Title: Unable to get appointment
Rating: 1 out of 5
Visited: January 2023
I have required a GP following a prolonged illness over the Christmas period and in to the new year. I have rung the surgery promptly when the appointment line is open and all I get is a recorded message saying that all appointments for that day are full. I have tried over twenty times during two five day periods and have not got beyond the message. It advises to visit the nearest walk in centre or ring 111, the on call 111 GP advised me that my nearest walk in centre was in Loughborough. 
The enquiries line also has the same recorded message on it. 
This was an excellent practice pre Covid I have no idea as to why the standard of service has declined so much. I still have not got an appointment. Online appointments that were available for a phone consultation were only available nine days ahead, when you require antibiotics, nine days to wait for an appointment is too long.
GP surgery review: measham-medical-unit
Title: Poor Practice
Rating: 1 out of 5
Visited: December 2022
After using this surgery for around 30 years I'm sorry to say that this Surgery in my opinion is not fit for purpose. You can never get an appointment with a GP and struggle constantly to get through on the telephone. When i have been offered a telephone appointment it has never been with a GP. It has always been a practice nurse or equivalent. I've constantly been given the wrong advice by the reception staff and repeat prescriptions take over a week to process even though on the website they asks for 48 working hours notice.
GP surgery review: the-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
I cannot rate the practice highly enough.  The Admin staff are helpful, kind and friendly and do everything the can to assist. The Doctor I saw was the utmost professional and I felt confident with the appointment.
GP surgery review: whitwick-health-centre
Title: A professional and proactive service.
Rating: 5 out of 5
Visited: August 2023
We moved to Whitwick 2 years ago. We joined Whitwick Health Practice on the recommendation of friends. it is without doubt the most proactive, professional doctors practice that we have ever used.
The reception staff, clinical staff and Doctors are extremely efficient and friendly. I have no hesitation in highly recommend the practice.
GP surgery review: whitwick-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
Caring, compassionate team of doctors, nurse + healthcare assistant along with a friendly team of receptionists all of whom deal with you as an individual addressing your needs thoroughly along with follow if required until the medical concern is resolved.
GP surgery review: bushloe-surgery
Title: Great around service
Rating: 5 out of 5
Visited: November 2023
From ringing at 8 in morning and receiving a call back within 20min and getting a appointment the same day l have been seen by 3 doctors the last one a specialist in my condition and feel confident the treatment I am receiving will sort me out.
GP surgery review: bushloe-surgery
Title: Useless
Rating: 1 out of 5
Visited: October 2023
Literally impossible to get an appointment, or if you do, you get someone who just says you need to speak to someone else.  I've been having the same physical problem for three years, took 18 months to just get someone to look at it, then months of seeing consultants who eventually referred me to a specialist, who also is incapable of keeping to appointments and actually replying to anything.  The whole thing is just a joke.
GP surgery review: bushloe-surgery
Title: Disappointed
Rating: 3 out of 5
Visited: September 2023
Have been trying to get an appointment for a week now, told in a queue above 30 each time we ring. Spoke to receptionist one afternoon had no help at all. Husband has painful left arm not even offered telephone assessment
GP surgery review: bushloe-surgery
Title: Not good
Rating: 1 out of 5
Visited: September 2023
Getting really fed up with having to chase up about my medication, for the last few months I've had trouble with my medication and having to go days without any. Told to order early on line, I've tried but you can't and i can't afford to go without my bipolar and thyroid tablets as well as the rest of them.
GP surgery review: bushloe-surgery
Title: Thorough, caring GP
Rating: 5 out of 5
Visited: August 2023
I am not a patient but accompanied a family member. The doctor was kind, thorough and listening.
If I lived in the area I’d feel privileged to have such a caring GP who fitted us in at late notice.
Receptionist treated me like a human being and the call back facility is excellent.
GP surgery review: bushloe-surgery
Title: Amazing staff
Rating: 5 out of 5
Visited: January 2023
Our experience today for our son who has a chronic condition was exemplary. The receptionist was kind and understanding and the doctor worked hard to fit us in to be seen despite it being 5.30 in the evening. We are so grateful to have such a good practice providing our son’s primary care. Thank you