janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bowling-green-street-surgery
Title: Approving prescriptions has got worse
Rating: 3 out of 5
Visited: January 2022
I request my presentation through an online prescription service. For the last 4 months I have found myself having to excessively chase the surgery to get these approved because they are taking too long. 

I am in the process of coming off one of my tablets and you are making it very hard for me to do that. 

The last 2 times I have had to come in to collect the prescription because the doctor approving it didn’t do it electronically like the surgery has for the past 4 years. 

It’s infuriating and there’s little parking in town now so having to come in to collect is not convenient hence me ordering online. I also don’t want to keep coming in to the surgery at the risk of getting covid.
GP surgery review: sturdee-road-health-and-wellbeing-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
For a very busy surgery the staff are always pleasant and always deliver a great service I have never been let down. 
The doctors are very thorough with there investigations. 
Very pleased to be at this practise
GP surgery review: latham-house-medical-practice
Title: Outrageous wait times
Rating: 2 out of 5
Visited: December 2022
I waited twice in one day to book an emergency appointment with a Dr/nurse. The wait time for the first call was 1.5hrs that’s on hold waiting to be answered. I was told that I needed to phone back after 1pm. This call was 2hrs to be answered. I’m sure there were a high no. Of calls but this strongly suggests to me that Latham house does not have the capacity, leadership or intent to meet the needs of a growing community. Whilst the staff that dealt with my call were professional, the service that should be provided is greatly lacking. I would continue but feel too I’ll.
GP surgery review: latham-house-medical-practice
Title: First class service and communication
Rating: 5 out of 5
Visited: December 2022
Following recent concerns about potential gut health, I used the online "Engage Consult" service. I was very impressed with the ease of use and the follow up telephone consultation with my GP.

Following this blood tests were arranged to test for a wide range of potential gut health conditions. On a personal note, I am delighted that these were all "Negative".

However, I would like to send my heartfelt appreciation to the all staff at Latham House Medical Practice I talked to about the tests and the results.

It is testimony to their professionalism and their dedication that some of this communication was made at 7.30pm on a Friday evening.

I have nothing but praise for my GP and all staff at Latham House Medical Practice and will continue to speak highly of the excellent service they provide.

Thank you once again!
GP surgery review: latham-house-medical-practice
Title: Horrible practice
Rating: 1 out of 5
Visited: November 2022
Went for appointment today and doctor wasn't in for the appointment I made 3 weeks ago and was told I have to wait  another 3 weeks for another appointment. Absolutely shocking
GP surgery review: latham-house-medical-practice
Title: No issues
Rating: 4 out of 5
Visited: October 2022
I have never had any issues with making an appointment, staff or care at Latham House.  I have had emergency appointments with the Mental Health team as well as routine appointments.  Yes, there has been times where I've had a telephone appointment first, but this has always been followed up with a face to face if necessary.
I have this morning rung to make an appointment for my 14 yr. old. and I have been given an appointment for next Tuesday after school, with no issues whatsoever.
I know this is not necessarily everyone's experience of the practice, but personally I have never had an issue either before, during or after COVID.
GP surgery review: latham-house-medical-practice
Title: Disgusting Service
Rating: 1 out of 5
Visited: October 2022
I have been trying to get an appointment since July. Doctor told me to come back after 6 weeks. Had it changed 4 times spoke to a locum doctor for 15 mins who said they couldn't do anything i need to see my own gp with a face to face appointment. finally got there today On Time to find the check in machine not working had to wait for reception there were 11 people in front of me by the time i got there they said i was late and would have to rebook even though they could see how big the queue was. I was so upset. I know my gp is off and was willing to see another one. The amount of my time and reception and gp time that has been wasted is disgusting. The doctor put me on medication and told me it would need reviewing in 6 weeks i am still taking it not sure if i should be or not? I think i am ok but what if i were not what then. 
Cant even speak to a practice manager no one will see me.
GP surgery review: latham-house-medical-practice
Title: Shocking appointment system
Rating: 1 out of 5
Visited: September 2022
I spent almost an hour trying to speak to a receptionist to make an urgent Doctor's as I wished to speak the Doctor on the phone. For 50 minutes of this wait I was number 1 in the queue so I decided to use my mobile to try : I was waiting 20 minutes on this phone (still unacceptable), but the second phone was answered before the first call made. How can this be other than the original call was being ignored. When I did speak to someone, she was very pleasant and did not know how that could have happened, however, I was unable to get an appointment to speak to the doctor on the telephone (not a face to face appointment) until 31 October 2022...5 weeks. How is this acceptable? I explained that it was an urgent call to discuss the aftercare of my 88 year old Father who is in hospital after his operation went wrong. Considering it is the largest medical practice in the country it's systems are ineffective and not fit for purpose.
GP surgery review: latham-house-medical-practice
Title: Since having a stroke
Rating: 2 out of 5
Visited: September 2022
In April I had a stroke and had to have major surgery I thought it was over but since trying to get back to some sort of normality and getting back to work I have been under more stress than before my stroke,I wanted my doctor to give me a medical so I could return to work every time I see my doctor I explain I am under a lot of stress with not being able to pay my household bills I thought medical professionals would help after a stroke but my doctor has gone about helping me useing his way I am now band from driving I always have to wait weeks to get in to see my own doctor and several times I get a text saying my doctor is off sick at the last moment when I do get to see my own doctor I tell him I am stressed about not being able to go to work and pay my bills but after having a stroke I haven’t had my blood pressure checked in months the stroke assessment team contacted the surgery to say that I need my blood pressure checked to prevent another stroke and the surgery called to say they could fit me in on the 21 st October 2 weeks later d robson
GP surgery review: latham-house-medical-practice
Title: Frustration for delay
Rating: 2 out of 5
Visited: September 2022
Hospitalised 07/08/2022 with suspect mini-stroke to Lri. Confirmed a Tia.  after Mri scan on 08/08/2022 and sent home on 09/08/2022.  After 3 weeks of Pysio  home visits released as satisfactory/improved status. Need to be given o.k. to drive car again by doctor to Dvla.
Appointment made but 3 weeks to wait for doctor to call me with o.k. My God!! What a Medical Practice in Melton.
GP surgery review: latham-house-medical-practice
Title: Shocking
Rating: 2 out of 5
Visited: July 2022
I contacted the secretaries to have a mandatory form signed in order to allow me to be able to fly on an airplane with my EpiPen's, and was informed that I would be charged. 
I was being charged for having severe anaphylaxis, a condition I can't control and with it being idiopathic anaphylaxis... it's a condition I can't avoid the causes for either. 
I understand having to charge patients for certain things, but when it is something they need that is completely unavoidable... then I think that it's unexpectable. 
I have to pay £17.50 just to be able to carry the needles that can save my life, if I don't pay they I can't fly with them. How ridiculous. 

I work within the NHS myself and I have never put an ultimatum on someone like this. You will pay us or we are going to sign the vital piece of paper you need. 
It doesn't matter that it's the medicine that saves your life every month, unless you pay you can't carry it.

I mean what a joke. 
I supplied the GP with the form, I explained the situation. 
If you speak to my GP or look at my medical history you will know that my anaphylaxis is spiraling and I'm having to have an emergency appointment with the allergy team... so why wouldn't this be covered by the NHS? 

Why wouldn't it be classed as a precautionary measure to cover the GP's back as he is meant to be controlling my anaphylaxis?
I don't mind taking things further when I have multiple anaphylactic reactions abroad and can't control it because I won't have my epi pens. Unfortunately I'm being forced to pay to carry them by my GP... the person who is meant to control my anaphylaxis and keep me stable. 

Do you see the issue? I sure do.
GP surgery review: latham-house-medical-practice
Title: Prompt Treatment For Elderly Mother
Rating: 4 out of 5
Visited: July 2022
My housebound  elderly mother who has cancer received the appropriate antibiotic treatment for a wound infection within 2 hours after contacting the very polite and reassuring receptionist.
The Duty Doctor rang me half an hour after speaking to the receptionist and I was able to collect the antibiotics soon after from the pharmacist.
I could not fault the care given.
GP surgery review: the-jubilee-medical-practice
Title: Brilliant service from the health practioner
Rating: 5 out of 5
Visited: March 2023
I had a telephone consultation today with the nurse practitioner who was more than helpful. She went through a whole series of questions with me before not only advising what she could offer medically at that moment but also created a plan for moving forward. I didnt feel rushed at all and had all my questions answered in a easy to understand way and I felt utterly listened to and well advised. I couldn't recommend highly enough. Thank you for your wonderful service!
GP surgery review: the-jubilee-medical-practice
Title: Amazing Team
Rating: 4 out of 5
Visited: March 2023
I went to have my forth IUD fitted and compared to all my previous experiences over the years at other GPs the team here were amazing. My body wouldn’t relax but the team were so patient and even though it took much longer than anticipated they didn’t give up and were so kind and checked my blood pressure several times ( no other doctor had done that before) gave me water and ensured I was completely ok before they let me leave. Thank you
GP surgery review: the-jubilee-medical-practice
Title: Great Nurse Vaccination Service and Travel Advice
Rating: 5 out of 5
Visited: January 2023
Fantastic treatment and advice received for my 17 year old son at his nurse vaccination appointment. Such excellent communication about what they were giving him and why and additional advice given. Leaflets given and follow up texts received with useful links. Thank you. A good experience goes a long way. Reception staff also very helpful in getting him booked in appropriately.
GP surgery review: the-jubilee-medical-practice
Title: Nurses are perfect
Rating: 5 out of 5
Visited: January 2023
The nurses team go above and beyond. I am an anxious person, everytime, the nurses show me compassion and are so lovely.
They are the best.
GP surgery review: the-jubilee-medical-practice
Title: Great online app and process
Rating: 5 out of 5
Visited: November 2022
Having recently had to request a sick note following surgery I wanted to say what a great process.  

No need to wait in a long telephone queue; with the NHS App I was able to provide details of my request and without having to travel to the surgery to collect it it was available. 

I know that this process may not be right for everyone but for me it was a great experience!
GP surgery review: the-jubilee-medical-practice
Title: Ordering my meds is a nightmare
Rating: 3 out of 5
Visited: September 2022
Three times of asking for my prescription, filling out the form, going to reception and writing a letter but still I can’t get my regular prescription , going to reception I was only 4 days after my knee surgery, no prescription now for 6 days, I’ve run out
GP surgery review: the-jubilee-medical-practice
Title: Supportive, knowledgeable and kind
Rating: 5 out of 5
Visited: August 2022
I would love to give a big shout out to the nursing team, including the health care assistants. During a stressful appointment today they went above and beyond to put my mind at ease and offer support throughout.
Thank you
GP surgery review: the-jubilee-medical-practice
Title: Really bad practice
Rating: 2 out of 5
Visited: August 2022
I hardly ever need medical appointments and when I really needed it, it is disappointing that I had to come to surgery after your failed telephone system and fight to get an appointment. I wish I can say something good about it but I’m really not happy with this outcome.
GP surgery review: the-jubilee-medical-practice
Title: Great Service
Rating: 5 out of 5
Visited: April 2022
Yesterday I took my elderly father to the practice after a telephone consultation. This was a short notice appointment which was offered to my Dad by his Doctor.

The Doctor was so kind & very respectful to my Dad. He gave hands on care himself and continues to give ongoing treatment. Being firm, fair and courteous to a gentleman of 89 years goes a long way. 

This is not the first experience of great health care from this Doctor within our family and hence it is only right to acknowledge this.

Thank you.
GP surgery review: the-jubilee-medical-practice
Title: Appts and prescriptions very difficult to get
Rating: 3 out of 5
Visited: February 2022
Tried to make prescription request for something as couldn’t get docs appointment for 2 weeks. After 2 separate requests including asking if any problems I had to queue for a long time in the phone to be told request had not been put through. This was highly stressful as I really needed the medication in time for holiday but had to restart the process. I left plenty of time in case there was a problem but clearly a week is not enough! My gp is brilliant and staff usually really helpful but feel let down badly.
GP surgery review: parker-drive-surgery
Title: Excellent service than previous management.
Rating: 5 out of 5
Visited: May 2022
Staff was friendly and helpful. Excellent service than previous management. 💯 percent satisfied. Thank you mano 🥰🥰🥰
GP surgery review: parker-drive-surgery
Title: Worse practice ever!
Rating: 1 out of 5
Visited: May 2022
I don’t know if anyone actually bothers to care for the patients here! Physically like getting blood out of a stone trying to get an appointment to then have someone be completely and unnecessarily be rude cause you want to see the go. Waiting time for to for an appointment are huge 1hr after being 5th in queue to then here it say we are busy and hang up brilliant. 

You will simply be dead before these will ever help you
GP surgery review: parker-drive-surgery
Title: Awful
Rating: 1 out of 5
Visited: March 2022
Very rude staff. Say will get a call that day from a doctor and then don't receive one. Can never get through no matter what time you ring!
GP surgery review: parker-drive-surgery
Title: Terrible
Rating: 1 out of 5
Visited: February 2022
Can never get an appointment. Phone line says they are busy and hangs up automatically. Trying to book online says no appointments available. 111 says call your GP. Just a nightmare.
GP surgery review: parker-drive-surgery
Title: GP appointment not kept again
Rating: 1 out of 5
Visited: January 2022
I had an appointment yesterday with my GP. This was a time sensitive appointment as I need to get a sick note due to stress at work. I suffer from stress and anxiety. The appointment never happened. I had the phone on me all day, as I had the experience before when the GP doesn't call you at the appointment stated time but she/he calls you anytime of the day.
I called the surgery an hour after the appointment did not happen, it took me ages to get through (this was at 5pm-surgery is open until  10). The person that answered the phone was not able to give me an answer as to why my GP did not call me but told me my GP was not avaialable for appointments anymore and that I had to come to the surgery in person or book another appointment at 8am. I will need my sick note within the next 3 days, this has made my anxiety/panic attacks worse. This is the second time a GP ignores my appointment, doesn't call me & nobody is able to offer an explanation.
GP surgery review: the-glenfield-surgery
Title: Good patient care
Rating: 4 out of 5
Visited: July 2023
Thank you to my GP and a lovely receptionist name beginning with T( as states not allow to put name) who helped sort out what I need very effectively and promptly 
Many thanks
GP surgery review: the-glenfield-surgery
Title: shocking and dangerous
Rating: 1 out of 5
Visited: June 2023
My partner went in with chest pain and without examination was told he had probably broken a rib and to rest, he was later admitted to the hospital being diagnosed with ateletses and pneumonia!

they also did this two years ago told him he had muskeletal pain and he actually had a blood clot and plurasy!it is not okay! and pins should be removed and doctors should be struck off for this behaviour. we will definately be looking elsewhere
GP surgery review: the-glenfield-surgery
Title: system online account
Rating: 3 out of 5
Visited: June 2023
Since i asked for a prescription to be submitted face to face in the surgery ,i am now unable to access my online account. it will not accept my stored username and password. i have been sent text messages with my username and different passwords and they do not work. This really is frustrating, i do not know why me submitting a paper prescription has generated this mess.  So much unnecessary time, has been spent trying to sort this. still not working!
GP surgery review: the-glenfield-surgery
Title: Great!
Rating: 5 out of 5
Visited: June 2023
Had an appointment with the physio after months of wrist pain. After a little test he confirmed what it was straight away and next steps were explained. Such a relief to finally know the cause and to finally get some answers after struggling for over 6 months. Thank you!
GP surgery review: the-glenfield-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
We joined Glenfield surgery last year having to leave our practice in the Nook Anstey Leicestershire after the service by the receptionists started to impact on mine and my fathers health.

Glenfield surgery are amazing the service theyprovide to their patients is second to none.  My father who is 86 has been looked after so well after a blood test when we first joined showed prostate cancer.  A recent UTI I was called back in less than 15 minutes from when I first called reception at 9.30am to me reporting in the afternoon my father wasnt passing water and the doctor then called me within 5 minutes and recommended I take him straight to A and E.  he was then admitted to the Leicester general hospital.  If it wasn’t for such amazing service my father could have become extremely poorly.

I cannot praise this surgery high enough and am so grateful for the service they provide and their care they give their patients.  They are outstanding.

Best wishes
Ruth Whatton
GP surgery review: the-glenfield-surgery
Title: depends on who you deal with.
Rating: 3 out of 5
Visited: April 2023
To start with I would like to mention the complete rudeness and incompetence of the phlebotomist at the surgery. I clearly don’t need to say much more on this as I have already read through the number of negative reviews already on here about her. 

There are some very lovely receptionists who tend to go well out of their way to help in whatever way they can and this has been the case on a number of occasions, however my experience on wednesday…i phoned at 8:30 in the morning to ask for an urgent appointment for my elderly father who has alzheimer’s who had become increasingly confused and wasn’t going to the bathroom, only to be refused an appointment and told it wasn’t urgent for today and i had to wait 11 days, i felt rushed off the phone and a complete lack of sympathy whilst i was very emotional. I then came down to the surgery very frustrated and asked to speak with a manager following my experience, the young lady on the desk that morning ended up arranging an urgent appointment for my dad without even batting an eyelid. She apologised on behalf of her colleague and remained professional and polite despite my frustration (which I know myself can be difficult to do sometimes). She was so very understanding and was unbelievably patient whilst i was upset. A complete asset to the surgery. - unfortunately i didn’t get her name 

Overall I believe there are some wonderful staff at the glenfield surgery, however there are a few whom make you feel so small and almost pathetic which let the practice down.
GP surgery review: the-glenfield-surgery
Title: Agonizing blood test
Rating: 2 out of 5
Visited: April 2023
I have had plenty of blood tests in past all of which nurse found the vein first time. On this occasion I was jabbed multiple times like a pin cushion and first told I was too stressed then told I have bad veins then told I was too tense. On 4th or 5th painful try blood was finally extracted. Bad patient or bad at your job.
GP surgery review: the-glenfield-surgery
Title: Amazing Phlebotomist!
Rating: 4 out of 5
Visited: April 2023
I've been a patient at Glenfield Surgery for over 8 years now and every time I've had to have blood drawn, the phlebotomist has been absolutely incredible! She's super kind, friendly, always remembers who I am and asks how I'm doing. Over the years I've had blood drawn a number of times by other phlebotomists and I can genuinely say that the lady at Glenfield surgery is the best. I'm so impressed with how painless she makes it and how genuinely kind and caring she is. 

I noticed a few bad reviews on here about the Glenfield phlebotomist and I really cannot understand how anyone will have had a bad experience with her. I don't believe it for a second as I've had my blood drawn by her so many times over the years and each time she's been friendly, professional and quick!
GP surgery review: the-glenfield-surgery
Title: Rude phlebotomist
Rating: 2 out of 5
Visited: March 2023
My dad has altzeimers and is unsure of what to do at the doctors.  The phlobotomist was very unwelcoming, barked instructions at him and made us both feel that we were taking up her precious time. There was no small talk to relax him. She didn't speak other than to tell him to roll up his sleeve.  She didn't smile or naked him feel at ease.
It's a good job that I was with him. 
Very unnecessary.  I feel very sorry for anyone elderly who goes there alone.
GP surgery review: the-glenfield-surgery
Title: Great Practice, Great Staff
Rating: 5 out of 5
Visited: March 2023
Spoke to lovely lady to confirm an appointment. She was most helpful, as they all are, very polite, and nothing was too much trouble. An excellent service provided...well done !