janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: green-street-green-med-ct
Title: Disappointing service
Rating: 2 out of 5
Visited: July 2022
I have been discharged from hospital and I was assured that my GP will provide all essential support. Firstly the GP issued fit note for 2 weeks and explained that it is NHS guidance which is not true. He asked me to use e consult to receive the extension but the service need 3 days to process the request. I sent the list of medication as advised but after 2 days there is no progress and I’m at risk to run out. I didn’t have face to face visit now for more than 2 years. There is no time to fully discuss my pre op and post op conditions and it is expected that I will managed all myself.
GP surgery review: knoll-medical-practice
Title: robotic appointment system
Rating: 1 out of 5
Visited: October 2022
Cannot believe that this practice is soley run on e-consults. Are they allowed to do this?? This is just cutting away the patient's relationship with the doctors. Receptionists are awful - Very nice building but what's the point if we can't actually see a doctor. Btw, have moved to a surgery up the road who are magnificent, in-between Waitrose and pharmacy, delighted they accept me as a patient.
GP surgery review: knoll-medical-practice
Title: Caring & pleasant staff.
Rating: 5 out of 5
Visited: October 2022
I recently had to have a routine procedure that I had been putting off. The nurse that convinced me it was time was informative and very understanding of my concerns. She was patient and made me feel very comfortable. Never a bad word to say about this practice, great facilities and great staff.
GP surgery review: knoll-medical-practice
Title: poor patient care
Rating: 1 out of 5
Visited: September 2022
the doctor was supposed to call me between 9 am and 12 noon. waited near the phone for three hours but no one called.   they don't really care about patients well being.
GP surgery review: knoll-medical-practice
Title: Worse, irresponsible and rude receptionist
Rating: 1 out of 5
Visited: September 2022
Receptionist are worse, they are always unhelpful, when you ask any question they sometime get aggressive, unacceptable behaviour from receptionist, very difficult to see a doctor and manger, unorganized surgery, would never recommend to dear ones.
GP surgery review: knoll-medical-practice
Title: See a specialist
Rating: 5 out of 5
Visited: September 2022
It was great to be able to see a GP who was also a dermatologist. She was really on the ball and I’m hoping what she has prescribed will really sort me out
GP surgery review: knoll-medical-practice
Title: Informative Receptionist
Rating: 4 out of 5
Visited: July 2022
Just wanted to say thank you to the Prescription Receptionist. After a lot of confusion re the NHS App she took the time to explain it fully and sorted it out straight away and was very knowledgeable even though it wasn’t her area of expertise. Very impressed with this lady whom I’m sure could extend her knowledge at this surgery to other staff working there.
GP surgery review: knoll-medical-practice
Title: the process of even seeing a doctor and then follow up
Rating: 2 out of 5
Visited: June 2022
i was sent to a hospital dept for what the gp was inclined to think a serious problem, thankfully not however the problem that i went with has now been completely ignored, no contact from gp to discuss further investigation ,waiting to even talk to reception on phone is unreasonably difficult. My positives are clean building,nice lift and comfortable seating and thats it really. I as a senior need an easier way of contacting a surgery and I might add that many dont have social media or can't afford it, it doesn't come free. You get through to reception, who then tell you someone will call to see if you need to see a doctor and then and only then can you get an appointment
GP surgery review: knoll-medical-practice
Title: Competent and Compassionate Care
Rating: 5 out of 5
Visited: May 2022
I have nothing but praise for this practice. It is well run with a triage system and a holistic approach to health care. The whole person is central to the approach and staff are compassionate and flexible, knowledgeable and professional. I am quite blown over. I would recommend to all local residents.
GP surgery review: knoll-medical-practice
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: February 2022
Customer care is non existent. Can’t get passed receptionists  who are not pleasant Appointments only made by E consultation . No care for patients., no help given to the elderly 
This practice needs to reassess its values. They are paid money to care for us.
I cannot get a medical review for my 80 year old husband nor a 4th vaccine for me. Yet I have cancer. 
We have never met “our” doctor despite being in this medical practice for 3 years
Receptionists need better training in dealing with customers by showing some initiative and knowledge. They are unhelpful and unpleasant.
GP surgery review: royal-arsenal-medical-centre
Title: No Econsult - Is there any point to this surgery
Rating: 1 out of 5
Visited: October 2022
No appointments available if you go into surgery of call.  Told to do online econsult in order to speak to a doctor.   Econsult is shut in the evenings and weekends and today I find is closed a 3.15pm.  Is there any point of this surgery, it is totally failing in its purpose.
GP surgery review: royal-arsenal-medical-centre
Title: Go elsewhere if you actually want help
Rating: 1 out of 5
Visited: July 2022
This used to be a good practice but now they have no appointments and a ridiculous booking system that means they only do same day appointments. You have to call at 8am when they open, then wait an hour in the queue to finally get through and be told there are no more appointments that day or they are only for urgent patients. It took 3 weeks of calling every day and getting the same response that in the end my issue was urgent. 

I then needed a follow up to go through my results and took even longer to get an apt with the same Dr. Called and kept being told the Dr's calendar wasn't available call back x day. I would call the day they told me and still have the same response. 

I finally got a phone apt, which wasn't useful anyway as the Dr would need to see me, and it was with the wrong Dr who wasn't aware of why we did certain tests etc. So useless and had to start calling again. Got in trouble for being late at work in the mornings as I was on the call trying to get an apt!

I tried to complain but there is noone to contact. I needed an apt to find out what was wrong and treat it but overall took nearly 4 months from start to end. Moving Dr and paid to see a private Dr to get this sorted now.
GP surgery review: royal-arsenal-medical-centre
Title: Annoying intruder alarm
Rating: 1 out of 5
Visited: July 2022
This practice has an intruder alarm which goes off a couple of times a night, they have been told numerous times about it, nothing has been done.  For those of us having to live nearby and listen to the noise only for it to return a few hours later, is not only annoying but does nothing for ones health, which surely a GP practice should have as their number 1 priority.  Just shows if they cannot get this sorted, what chance do the patients have
GP surgery review: royal-arsenal-medical-centre
Title: Worse GP in London
Rating: 1 out of 5
Visited: June 2022
Impossible to get an appointment and the waiting time on the phone are over 1 hour. 
Receptionists and admin staff are extremely rude and not willing to help.
GP surgery review: royal-arsenal-medical-centre
Title: Ludicrous booking system
Rating: 2 out of 5
Visited: June 2022
Drs and nurses are nice and the building is clean and airy. However the booking system is close to impossible! Apparently the only way you can get an appointment- emergency or non-emergency is to call them at 8am or go through e-consult. When I went through e-consult it told me to call the practice. Which I did. I was on the phone for an hr and 20 minutes only to be told that a dr will call me back at some point today. I really don’t understand why non-emergencies can’t be booked in advance. Surely this would take pressures off the phone line? And as for e-consult.. it didn’t have drop down options for the symptoms my daughter is experiencing. If it were a non- emergency for myself I would have given up tbh. I suspect a lot of people will do the same and end up at A&E at a later date when symptoms worsen. Like I say- nothing against the people and I understand the pressures they’re currently under (I’m a nurse myself) but their system is ineffectual.
GP surgery review: royal-arsenal-medical-centre
Title: Great pracice
Rating: 5 out of 5
Visited: June 2022
Helpful friendly team. Called with an urgent issue and the GP called me back within the hour. So happy that I could speak to a doctor the same day. Thank you
GP surgery review: royal-arsenal-medical-centre
Title: Reception staff are rude and unhelpful.
Rating: 1 out of 5
Visited: May 2022
It is practically impossible to get a slot to see a GP. Econsult will route significant symptoms needing to see doctor straightway by calling clinic directly but they never answer and if they do, they say there are no available appointments and to dial 111 or go to A&E. Reception staff are rude and unhelpful.
GP surgery review: royal-arsenal-medical-centre
Title: Great doctors practice
Rating: 5 out of 5
Visited: May 2022
Great doctors practice. The doctor who I saw was friendly and gentle when taking my blood sample 
(I have fibromyalgia). He was understanding and tried his best not to bruise me. He was very gentle taking my blood, I didnt feel a thing. Thank you for having such understanding doctors at this surgery.
GP surgery review: royal-arsenal-medical-centre
Title: Over 2.30hrs on the phone to speak to someone!
Rating: 1 out of 5
Visited: May 2022
Onsite all seems great but the booking system is terrible. I am currently waiting for over 2.30hrs on the phone to get to speak to someone. Using E-consult is not much better. At times I need to follow up to see if a dr/nurse will contact me.
GP surgery review: royal-arsenal-medical-centre
Title: Impossible to see your GP in person
Rating: 1 out of 5
Visited: April 2022
Phoned a week ago for an emergency appointment. Told to ring back this week. Can not see my GP and have to wait a week for a telephone call. Disgusting.
GP surgery review: valentine-health-partnership
Title: Excellent GP Surgery
Rating: 5 out of 5
Visited: November 2023
All doctors & nurses treat you with care, compassion, dignity, respect, understanding & kindness. Receptionist staff are welcoming, friendly, supportive and have a great level of understanding too. I find all staff at this surgery specifically strive to meet all patients needs as much as possible to the absolute best of their ability. I would definitely recommend this GP surgery if you are able to register as a patient with them. Outstanding!!
GP surgery review: valentine-health-partnership
Title: Worst service
Rating: 1 out of 5
Visited: October 2023
They are appointments are limited and receptionist mostly being rude , I have been with them since 2011 ,really disappointed this days their service
GP surgery review: valentine-health-partnership
Title: Not happy patent
Rating: 3 out of 5
Visited: October 2023
Find it hard to get appointments for emergency  and also the phone lines are hard to get through also prescriptions I had for years they stopped it without warning terrible the resceptiinist are very polite when I pop in surgery to order prescription sine pandemic we all seen g p surgery changed big time for the worse
GP surgery review: valentine-health-partnership
Title: Great job for the  staff (receptionist )
Rating: 4 out of 5
Visited: October 2023
The receptionist who assisted me when I needed a doctor to see was very  helpfull and accomodating . She tried her best to find a solution for it, she is the best ever everytime I call the surgery for appoitment Such staff should be recognized and  she is a good example to her collegues..
GP surgery review: valentine-health-partnership
Title: Great front line staff
Rating: 4 out of 5
Visited: October 2023
Exemplary helpful and professional servIce from reception staff and nurse at Holbourne Road. 
The receptionist dealt with several issues patiently and with empathy .
The nurse explained clearly about the shingles vaccination. Better experience than Ferryview which seems to be under severe pressure.
GP surgery review: valentine-health-partnership
Title: A big help
Rating: 5 out of 5
Visited: October 2023
I recently had a very stressful situation whereby my mum was poorly & I needed a recent prescription for antibiotics changed. But no local chemist seemed to be stocking the liquid version.   I broke down in reception. Nothing was going right. And one particular receptionist calmed me right down. And I will be forever grateful. She was efficient. And even text me later on to inform me my mums new prescription had been sent to the only chemist that had the right version. I needed that support at that time. Great service!
GP surgery review: valentine-health-partnership
Title: Excellent
Rating: 4 out of 5
Visited: October 2023
Quick answer pleasant conversation I got my phone appointment and test results back during the call.
GP surgery review: valentine-health-partnership
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Exceptional Receptionist

I recently had the pleasure of interacting with an exceptional receptionist at a local gp surgery, and I couldn't be more impressed. This receptionist truly embodies the essence of professionalism and customer service.

From the moment she answered the phone to me, I felt a  sense of warm and welcoming, instantly making me feel valued as patient. Her communication skills were top-notch, as they attentively listened to my needs and inquiries, providing clear and concise responses.

What stood out the most about this receptionist was their remarkable ability to multitask effectively. 

Furthermore, this receptionist was incredibly organized, and dedication to their role was truly impressive.

In addition to their professional skills, the receptionist displayed a positive attitude and a genuine willingness to help. Even when faced with challenging situations, they maintained a calm and friendly demeanour. It's clear that they genuinely care about the well-being and satisfaction of every patient.

Overall, I was thoroughly impressed by this receptionist's performance. They are a shining example of what every receptionist should strive to be: a professional, efficient, and welcoming presence that enhances the experience of every person who walks through the door. Their dedication to their role and exceptional customer service skills deserve recognition and praise. This receptionist is an invaluable asset to the gp surgery and sets a high standard for others in the field.

Thanks for being such a very helpful and supportive person.
GP surgery review: valentine-health-partnership
Title: Great Practice
Rating: 5 out of 5
Visited: September 2023
I contacted the surgery this morning for a telephone consultation. The staff were extremely helpful, very polite, displayed professionalism. Thank you to all the Staff at Ferryview health centre.
GP surgery review: valentine-health-partnership
Title: Great GP
Rating: 5 out of 5
Visited: September 2023
I’ve always remained with the same GP for several years, I find her to be extremely caring, patient and supportive she makes me feel safe heard and I fully trust her with my health. I genuinely believe that this is extremely rare and this is why i appreciate this practice, same can’t be said about the reception staff I find them to be extremely rude and disrespectful not to mention sarcastic, I’ve unfortunately had to make several written complaints regarding “missing papers” conflicting information however all calls are recorded therefore you are safe and complaints are taken seriously and thoroughly investigated.

I would highly recommend this practice.
GP surgery review: ico-health-group
Title: Technology saves time
Rating: 5 out of 5
Visited: July 2023
Some people do not like the fast moving pace of tech but when trying to update the doctors surgery or extend a sick certificate it takes a few moments saving time waiting on the phone it’s marvellous
GP surgery review: ico-health-group
Title: Customer focussed and excellent Practice
Rating: 5 out of 5
Visited: July 2023
The practice is very customer focussed with a combination of use of technology and front of house staff that are very polite and helpful to doctors that very good listeners and proactive . They are always trying to meet the expectations of clients. I will always recommend them
GP surgery review: ico-health-group
Title: Simply The Best
Rating: 5 out of 5
Visited: July 2023
Always friendly and helpful and I’m loving the Watsapp way of communicating as it saves so much time in hanging on the phone. You can explain what your needs are and although they say that someone will get back to you within 2 hours, I’ve never had to wait longer than 30 minutes wherein I’ve been given sound advice or an appointment if they’ve deemed the situation necessary. The doctors make you feel listened to which, I feel, is extremely important when you suffer mentally.
GP surgery review: ico-health-group
Title: My experience
Rating: 5 out of 5
Visited: July 2023
Ever since moving to this GP practice my family and i have never had any problems with getting appoimtments. Even now using the watsapp service has been pretty easy to use and my queries always get resolved.
GP surgery review: ico-health-group
Title: Doctors at the surgery are great
Rating: 5 out of 5
Visited: July 2023
The doctors at this surgery are great and always happy to try and help. I have been with them since I was a child and would never change doctors. The receptionists are always lovely polite and willing to help. This surgery is probably the best one in downham.
GP surgery review: ico-health-group
Title: DocAssist
Rating: 5 out of 5
Visited: July 2023
Great to be able to get advice/appointment without difficulty/trying to get through via phone.  Highly recommend this app
GP surgery review: ico-health-group
Title: Quick response
Rating: 4 out of 5
Visited: July 2023
I used whatsApp. Easy to use and you get a quick response. Much easier than calling. The way they ask questions could be improved. Possibly be able to identify you quicker, and when you are asked if you want a reply either by wharsApp or phone. Maybe an option to say either would be useful. Otherwise great
GP surgery review: ico-health-group
Title: Comprehensive service practice
Rating: 5 out of 5
Visited: July 2023
From receptionists, nurses, doctors and pharmacist.They all have great public relation skills.This service is demonstrated on rhe telephone and face to face.
Very proactive,helpful and dedicated team.Well done to all and keeep up the efficient work ethics!!!!!!!
GP surgery review: ico-health-group
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
I have always had good service from the receptionist to the GP and although the new WhatsApp booking seems awkward at first you do get fast and positive response.
GP surgery review: ico-health-group
Title: No problems
Rating: 5 out of 5
Visited: June 2023
Never had a problem contacting practice, sure lines are busy sometimes but they’re busy and with various ways to get advice appointments etc. happy with service. Receptionists are always happy to help too
GP surgery review: novum-health-partnership
Title: Virtual assistant on WhatsApp - Game Changer
Rating: 5 out of 5
Visited: September 2023
The staff at Novum Health Hawstead Rd are very pleasant however the switchboard and getting through to book an appt in peak times is not at all.
I was asked today to use their new chat doc virtual assistant on WhatsApp I was a little sceptical but it truly was a game changer for me. Its very easy to use with clear questions and instructions and even better, does not take hours waiting on the phone.
Literally within an hour I had an appt booked for me, and that would have probably been quicker if I had replied faster.
Definitely recommend anyone to use this service, it takes the stress and disappointment out of calling the switchboard.
GP surgery review: novum-health-partnership
Title: Quick and Easy to use
Rating: 3 out of 5
Visited: September 2023
It was quick and easy to use however I'm not sure how easy it will be to get an appointment when many patients are using the app
GP surgery review: novum-health-partnership
Title: Chat system on WhatsApp easy and quick
Rating: 4 out of 5
Visited: September 2023
The GPs I have seen here are kind and helpful, with more appointments available lately which has been great. The chat bot system on WhatsApp was an easy and quick way to receive my blood tests results - a clinician responded within 10 minutes.
GP surgery review: novum-health-partnership
Title: Whats App service quicker and easier
Rating: 3 out of 5
Visited: September 2023
I find it difficult most of the time to get appointments but I like the WhatsApp service. It’s quicker and easier.
GP surgery review: novum-health-partnership
Title: The WhatsApp service for me worked really well
Rating: 4 out of 5
Visited: September 2023
The reason I have not contacted the GP prior to this was the thought of 'ringing at 8am', waiting in a long queue only to be told no appointments by the time you get through.
The ease of sending a WhatsApp message to have my query answered very quickly and completely was more than satisfactory.
Ringing at 8am is very difficult if you work and that system is very frustrating. The WhatsApp service for me worked really well but as with any system, there can't just be 'one size fits all' and won't suit everyone.
It would have been useful to know about this service by texting all the patients as I found out by default and maybe would have been in touch sooner
GP surgery review: novum-health-partnership
Title: WhatsApp virtual Assistant - seamless and smooth
Rating: 5 out of 5
Visited: September 2023
Use of the WhatsApp Virtual Assistant is a seamless and smooth method of contacting the Practice. Your response has been prompt and efficient and it avoids the scenario of multiple phone calls in an attempt to secure an appointment.
GP surgery review: novum-health-partnership
Title: Extremely good medium of communication with Doctors
Rating: 4 out of 5
Visited: September 2023
This is an extremely good medium of communication with Doctors. It is especially useful for people who cannot afford to take time out of their working day for unnecessary appointments which can be dealt with over text messaging. If used well, you will find that naturally people with less serious cases will eventually opt to use this medium with more serious cases booking face 2 face appointments.

A good initiative indeed.
GP surgery review: novum-health-partnership
Title: Very smooth and quick replies
Rating: 5 out of 5
Visited: September 2023
I like the nhs gp whats app messaging very smooth and got reply very quickly. The doctors were also v person centered and helpful.
GP surgery review: novum-health-partnership
Title: Very quick via WhatsApp Service
Rating: 5 out of 5
Visited: September 2023
Very quick answer through WhatsApp service
Really happy with it
GP surgery review: novum-health-partnership
Title: I was very happy with this service
Rating: 5 out of 5
Visited: September 2023
I was very happy with this service. My queries were dealt with and resolved by the surgery quickly. I would definitely recommend to others.