janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: beacon-primary-care
Title: Minor surgery
Rating: 5 out of 5
Visited: March 2023
Had a mole removed today was talked through the procedure and put at ease it was all done very quickly I was given advice on aftercare and two dressing I would recommend this practice All very friendly staff
GP surgery review: beacon-primary-care
Title: Fantastic practice
Rating: 5 out of 5
Visited: March 2023
I had a cyst removed today the staff was very reassuring and professional they talked everything through with me in depth and made me feel at ease. The atmosphere and the calming music in the room made it a pleasant and relaxing experience. Thank you for a very professional service.
GP surgery review: beacon-primary-care
Title: Excellent service
Rating: 5 out of 5
Visited: November 2022
Had a mole removed yesterday, was very nervous and nearly cancelled but was welcomed warmly, set completely at ease by the friendly staff. Whole process was pain-free and over in under a minute! Aftercare explained thoroughly, was even given a chocolate in the cute aftercare package. Couldnt be happier with the service.
GP surgery review: beacon-primary-care
Title: Minor Surgery
Rating: 5 out of 5
Visited: October 2022
I was most impressed by the professionalism and level of care shown by the team on my recent visit. The practitioner explained clearly what would happen & carried out the procedure efficiently.The whole team made me feel comfortable during my visit. Thank you.
GP surgery review: beacon-primary-care
Title: Useless
Rating: 1 out of 5
Visited: August 2022
Tried for two days to get a appointment could not get one even tho in extreme pain and blood sugar running extremely high due to being type 1 diabetic was told so many days in the run there was no appointments that was ring first thing in the morning and going in to the clinic at. 8.15. Even when going in to sugary was told no appointments and it's not a emergency maybe try walk in centre. Then needed a sick note of doctor this took another three day to speak to someone then they could not find were the sick note was sent too. Few days after they had to phone got my child repeat prescription and was told he needed to speak to some one before they could do it. Prescription line transferred me to main line and I have now been on the line for over snd hour I am writing this review as I wait. I don't know how you get an appointment in this surgery have not seen a doctor in years have seen nurse. I honestly put off having anything to do with this doctors other then ordering prescription we usually use the option of walk in centres or a and e. Try 111 when trying to get a appointment and they told me to contact the gp surgery. Just at wits end with surgery.
GP surgery review: beacon-primary-care
Title: brilliant care
Rating: 5 out of 5
Visited: August 2022
I was welcomed and supported as soon as I arrived.  The staff were great in their approach and care. They exlained in detail and "human" speak about the procedure. I felt confident that they were very experienced. 
Their manner was friendly and nothing was too much trouble. The place was clean and highly organised.
Lovely people.
GP surgery review: dr-a-bisarya
Title: Poor service
Rating: 2 out of 5
Visited: December 2022
After previously leaving a good review of the surgery last year, unfortunately the last few months have seen the service from the surgery decline. Getting an appointment is now almost impossible, made to ring on the day at 8am and all appointments gone by 8:15, they do not offer emergency appointments, even for young children, and they do not allow you to prebook an appointment. For someone who rarely uses the gp surgery it is poor that you can not access the service when actually required and following their own advice and then are met by frosty reception staff on the phone.
GP surgery review: excel-primary-care
Title: Helpful staff
Rating: 5 out of 5
Visited: October 2023
I had a recent double physio appointment to discuss many ongoing joint related problems and the consultant listened and was so very helpful.  I’ve been with the his practice since it merged and I was moved from Sandy lane and I have never been able to discuss my health issues like this before.
Also the reception staff are always very organised and helpful
GP surgery review: excel-primary-care
Title: Disgraceful
Rating: 1 out of 5
Visited: January 2023
Had a referral for a sick note sent to my GP, rang at 8am, got through to receptionist at 9:30am. Surprise surprise - no appointments left and no record of my referral so I was told to call back at 8am tomorrow or queue up outside. This is disgusting? Because I rang the mental health team back and they sent the referral on Friday. You have made my mental health condition worse and I can’t get through to speak to anyone. Horrible service with no empathy towards patients
GP surgery review: excel-primary-care
Title: A walking joke thats not funny
Rating: 1 out of 5
Visited: December 2022
Iv put of trying to make an appointment for 2 years last time was when my back went, however it hurts to breath and birns when i cought, rang to simply ask for an apointment, the line hangs up on you rather then piutting you in a que then they other a ring back service just to tell me thier are no appointmentsd left its a joke.
GP surgery review: excel-primary-care
Title: Awful service, a let down for the community.
Rating: 1 out of 5
Visited: September 2022
I don't normally leave reviews, but something has to be said about this doctors surgery. If you want an appointment you have to call up on the day you want the appointment, lines open at 8am and all appointments will be gone by 8:30am. You cannot book in advance. Online appointments are never listed. You will be told to call back another day or go to the walk in centre. 

It is just impossible trying to deal with this company and they never change in a way that benefits the patient.
GP surgery review: excel-primary-care
Title: Professional but still friendly
Rating: 5 out of 5
Visited: August 2022
I saw a nurse for a routine procedure at Birleywood this morning. The receptionist was attentive and helpful and I did not have to wait long; I went in for my appointment a few minutes early!

The nurse was welcoming but still professional and she worked in an efficient but calm manner. She explained clearly what would happen and/or what things would feel like before she did them.

I have encountered other medical practitioners who could learn a few things from her! She was fab.
GP surgery review: excel-primary-care
Title: Appauling service
Rating: 1 out of 5
Visited: July 2022
Excel primary care are an absolute joke!!!! Managed to see a GP a few weeks ago about my chronic fatigue syndrome,(after a long time trying to get an appointment). Took a further week for me to be able to have bloods taken!  It’s now two weeks further on and I am unable to make an appointment about the results. I’ve been trying via online booking and telephone to make an appointment. Just managed to speak to a receptionist and she said the next available telephone consultation will be the 31st of August. This NHS is going to dogs!!!! 
I think it's time the CQC took a look at the way this practice is managed!
GP surgery review: excel-primary-care
Title: Utterly useless
Rating: 1 out of 5
Visited: July 2022
This practice has never been any good since excel took it over! Almost impossible to make an appointment whether it is by phone or online. Can call at exactly 8am and still be about 20th in the queue. When you finally get to speak to someone, if you're lucky enough not to be cut off, all the appointments have gone. Trying  to make an appointment on patient access is impossible, never any appointments available. The service provided by Excel is far below adequate. I don't know who you got to write your 5 star reviews, but I would challenge whether  they are genuine or not ! 
I must add that the staff at the practice are always polite and helpful. Possibly it's only positive!
GP surgery review: excel-primary-care
Title: Telephone system not fit for purpose
Rating: 3 out of 5
Visited: March 2022
Last week called 1st in que answered given phone call call back seen Doctor 
Today called in que cut off twice and almost half an hour before getting through was able to be added for phone call from Doctor.
It's been an onging issue with phone system you operate of 3 sites why not have a seperate number for each location
I have always receive excellent treatment who ever I see at the surgery
GP surgery review: hall-green-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: November 2022
I highly recommend this practice, the receptionists are friendly, cheerful and helpful, I was seen by an amazing doctor who had given me plenty of advice and help, then seen by other doctors who had done the exact same, the surgery itself is kept clean. After my issues with previous gp practices I was amazed at the quick response by the team at Hall Green my whole family are with them and we absolutely would say it is an amazing practice because the staff are amazing and attentive to all their patients
GP surgery review: manor-primary-care
Title: Care and compassion
Rating: 5 out of 5
Visited: August 2023
My mum has recently died and she was a patient at this practice for many years.
I would like to thank all the staff including reception, administration, practice nurses and the doctors for all the care they have provided. Also for the compassion they have shown since her death. It really is appreciated.
GP surgery review: manor-primary-care
Title: Nurse led drop in’s
Rating: 5 out of 5
Visited: August 2023
Attended for routine check up having been prompted by the practice. Excellent service identified a couple of issues that have been followed up on.
Was able today to receive an injection followed up by an appointment with the GP who requested further tests. The nurse’s were able to provide immediate collection of specimens for these tests without having to rebook further appointment.
I was then able to book via the receptionist the following follow up appointment with the GP that day for results and treatment plan.
Excellent service from just a nurse led drop in
GP surgery review: manor-primary-care
Title: Great Doctors
Rating: 5 out of 5
Visited: August 2023
Really well ran practice , staff are friendly and effective. Waiting time was spot on and the practice is extremely clean .
GP surgery review: manor-primary-care
Title: Fantastic nurse
Rating: 5 out of 5
Visited: July 2023
I don't normally like going the doctors, but the nurse we go to see is fab, so understanding and listens, you don't feel like a number...
GP surgery review: manor-primary-care
Title: Excellent practice nurses!!!
Rating: 3 out of 5
Visited: July 2023
IFollowing some unpleasant visits over the years, I have recently had some minor treatment and have been massively impressed with the Practice Nurses, and the Medical Receptionist. All of those involved were really helpful, polite, put me at ease and went out of their way to help me manage my appointments around my work commitments. I cannot speak highly enough of them all. Thank you so much for your help!!!
GP surgery review: manor-primary-care
Title: High standard practice
Rating: 5 out of 5
Visited: July 2023
Reception are always polite and willing to help, and go obove and beyond on occasions. The Nurses especially are excellent. Obviously highly educated and always willing to listen and are always understanding. I don't remember the last time I had an issue at this practice.
GP surgery review: manor-primary-care
Title: Best practice
Rating: 5 out of 5
Visited: July 2023
I was recently invited for a health check which after blood test brought up I was diabetic 2, if the invitation hadn’t have been sent I would have possible been unaware of this for many years. The nurses I had contact with were both wonderful, gave me the information I needed. Thank you hillside health centre for your care over the last 50 years.
GP surgery review: manor-primary-care
Title: Very accommodating practice!
Rating: 5 out of 5
Visited: July 2023
I requested to see the practitioner nurse who was speedy, effective, informattive and very accommodating to my unique needs!
GP surgery review: manor-primary-care
Title: Excellent Clinic & Nurses
Rating: 5 out of 5
Visited: July 2023
Went for blood pressure test, nurse found other problem and said i had to get to hospital immediately. Problem was dealt with by Southport Hospital with wonderful service.
The Clinic at Manor Primary Care was excellent.
GP surgery review: manor-primary-care
Title: Excellent Service
Rating: 5 out of 5
Visited: June 2023
Attended for routine health check. Was advised of why this is done any benificial lifestyle changes. Due to a concern, an appointment made with doctor. Further tests done and results of health check given at same time.
Everyone involved were caring and informative.
Whole process was very smooth and provided helpful, informative, and non- judgmental  advice in how to stay healthy.
 I would definately recommend taking up the offer of this service.
GP surgery review: beeches-medical-centre
Title: Attentive care
Rating: 5 out of 5
Visited: January 2023
I visit my GP infrequently 
I called Friday 30th Dec was given a face to face appointment the next working day 3rd Jan 8.55am 
From start to finish my experience was exemplary 
I had to wait a little while but doctor explained he needed to spend time with the previous patient 
My examination was incredibly thorough and resulted in referrals and tests 
I had the pleasure of an incredibly attentive and helpful young receptionist who ensured my onward bookings were made 
Before I got home I received a text confirming these 
At a time when friends are telling me if very different experiences with their GP’s I felt it only right to share my attentive experience
GP surgery review: beeches-medical-centre
Title: Find another practice!!
Rating: 1 out of 5
Visited: February 2022
This practice keeps a 9-5 hours with an hour lunchbreak - there is no time for patients before or after these hours.
Do not expect the practice to offer anything more than ten minute phone calls, sign off on your meds and nothing else. 
Whilst everyone else is moving on from Covid - this practice still uses it as their primary excuse for doing nothing.
GP surgery review: beeches-medical-centre
Title: Exemplary Medical Practice.
Rating: 5 out of 5
Visited: January 2022
My wife and I have recently moved into the area serviced by this practice. The Beeches practice was highly recomended to us. Since registering with The Beeches surgery, we have received what can only be described as truly exemplary care and personal attention to our health care from all the staff and medical personnel.We are extremely impressed and appreciative. Sincerely, Eric & Christine Crossley.
GP surgery review: fishergate-hill-surgery
Title: Takes a long time for simple things  to be done
Rating: 3 out of 5
Visited: February 2023
I left a form to fill in for cica back in November which to my knowledge still hasn't been filled in.When I phone to find out if its been done,I'm etc with its a private issue not an NHS one even though it asks for NHS details about myself.This doesn't help me and that form has a dead line and I'm always met with that excuse and also ill flag it as urgent,after 3 months isn't really done urgently.All i 
 needed doing was this form filling in and sent off to the criminal injuries people .its not hard.yet it's taken/tacking far to much time
GP surgery review: fishergate-hill-surgery
Title: The tall slim doctor with his cool shoes was amazing
Rating: 4 out of 5
Visited: August 2022
The admin staff (as usual) not so great. I had many bad experiences previously with mix ups, but dr s tall slim with cool shoes was amazing, he listened to all my concerns as a hcp myself I skeptical but was absolutley delighted by the knowledge of various specialisms, emphathy skills, not rushed, showed genuine concern, went into detail without patronising and even walked me out with courtesy. Suprised, but dr s - thank you!!
GP surgery review: fishergate-hill-surgery
Title: Great practice working under pressure
Rating: 5 out of 5
Visited: January 2022
I have been with this practice for over 45 years. I can honestly say they really do work hard to try to ensure you get the treatment you require. 
It may well take a fair while for the initial call to get answered. However, if your problem needs a prompt diagnosis you will get an appointment (subject to a Triage call). The practice is clearly working really hard, having to deal with an extremely challenging range of patients. I would recommend this practice to anyone.
Treat staff as you’d expect to be treated yourself and you’ll find they are really helpful. They deserve a medal!
GP surgery review: longton-health-centre
Title: Great Service
Rating: 5 out of 5
Visited: November 2023
Booked in for travel Jan's , the nurse explained everything about the jabs with clarity, have additional advice on keeping safe and healthy when traveling
GP surgery review: longton-health-centre
Title: Lovely Nurse
Rating: 5 out of 5
Visited: November 2023
I would like to say the nurse who carried out my examination today was lovely, caring and had time to discuss my concerns. She really put me at ease.
I
GP surgery review: longton-health-centre
Title: Great practice
Rating: 4 out of 5
Visited: November 2023
Friendly staff, caring and personable. I have never felt rushed but listened to and have been given enough time for appointments.
GP surgery review: longton-health-centre
Title: Very speedy and efficient attention.
Rating: 5 out of 5
Visited: October 2023
I contacted the practice just after 9am, I received a call from the doctor within ten minutes and was given an appointment for 11am. I had found a lump in my right breast which was confirmed by the doctor who said that he would refer me to the Chorley Breast Centre for diagnosis. 
I could not have received better or more considerate care.
GP surgery review: longton-health-centre
Title: Very poor practice
Rating: 1 out of 5
Visited: October 2023
Was waiting for a phone call appointment took 2 weeks. Call was arranged for amGot to 3.30 no call went to loo came back missed call. rang doctors to say I had to make another appointment. Absolutely joke you can’t get to see a doctor and when you do they’re not interested. Lots of people in Longton are feeling the same. Disrespectful reception staff who actually forgot they only answer the phone they’re not doctors.
GP surgery review: longton-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
I have used the practice for varying reasons, but always fund them really helpful and haven't had any issues getting an appointment to date
GP surgery review: longton-health-centre
Title: Extremely professional
Rating: 5 out of 5
Visited: September 2023
The nurse covered all topics and more supplying extra information not covered by the NHS and all procedures.
GP surgery review: longton-health-centre
Title: Requires updating
Rating: 1 out of 5
Visited: August 2023
To see or speak to a doctor is extremely difficult. Expected to fill out an online form and you can only do this at 8am. Thats fine, but if you are ill have no body it's very difficult. I really feel for the elderly. There seems to be no community health care from this surgery, instead it's built on what suits them rather than practical situations in the real world.
GP surgery review: longton-health-centre
Title: Helpful
Rating: 4 out of 5
Visited: June 2023
The two members of staff I had telephone contact with today in respect of a problem my 94 year old dad was having were very professional, caring, helpful and patient - thank you to both the reception and secretarial ladies.
GP surgery review: longton-health-centre
Title: Great Experiences
Rating: 5 out of 5
Visited: June 2023
I attend this service to see the Health and Wellbeing team and this has been a wonderful experience and life changing. I am listened to with empathy and understanding, whilst receiving advice in an empathetic manner. The support and guidance received in my quest to lose weight has resulted in a significant weight loss, with a recognised provider online. 
I have been able to talk about why my weight has been affected by genetics, anxiety, lifestyle and limited time due to working and being a carer. All I can say is thank you.
GP surgery review: lostock-hall-medical-ctr.
Title: Appointment
Rating: 4 out of 5
Visited: September 2023
Needed an appointment on a Monday which is one of the busiest days and the staff where very helpful and called me back within 30 mins and managed to help me and got ti see a GP
GP surgery review: lostock-hall-medical-ctr.
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Since moving to the area I have used this doctor's for myself and my son  several times for ongoing problems. I found  all staff from reception to all 4 Doctors  / practice nurse 
 which we saw really helpful were willing to listen  did not make us feel rushed and nothing was too much trouble.  We were referred to appropriate specialists promptly and appointment came through quickly. 
The support and understanding of my son's situation was amazing and my  own women's health and mental health support dealt with in an equally  understanding and in a professional way advice was good helpful and explained clearly .  I also witnessed patience and understanding with a couple who did not speak English as a first language and support for a young family filling in lots of forms this was done in a sensitive and supportive manner with explanations and assistance where needed .
GP surgery review: lostock-hall-medical-ctr.
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2023
:  My daughter has had bloods since she was born due to having a under active thyroid. Every time has been traumatic. The first time having the done at the practice and not at home or hospital the nurse made her feel valued, and supported and relaxed. She let her take the bloods twice. I am so pleased with the support from booking by receptionist advice from the doctor to taking her bloods. Outstanding practice x
GP surgery review: lostock-hall-medical-ctr.
Title: Centre of Excellence for Women’s Health
Rating: 5 out of 5
Visited: May 2023
I visited in May 2023, a new patient, and never had such a positive experience of NHS healthcare. I was anxious to have a new contraception fitted, but the lead GP was kind, compassionate and knowledgeable. Totally allowed me to relax and get through with minimal anxiety. The appointment wasn’t rushed like most 10 minute GP appointments. Made all the difference. Thank you. Would highly recommend
GP surgery review: lostock-hall-medical-ctr.
Title: Excellent
Rating: 5 out of 5
Visited: March 2023
I've recently moved to this surgery and I am very impressed so far, the receptionists are lovely and polite and I've never been in more than position 3 in the phone queue! The doctor I saw was professional and made me feel listened to, you could tell that she genuinely cared.
GP surgery review: lostock-hall-medical-ctr.
Title: Conscientious and compassionate
Rating: 5 out of 5
Visited: February 2023
I have had appointments with the lead GP who has always demonstrated her utmost care and compassion on every occasion I have seen her.  Not easy to get an urgent appointment but that's a nationwide problem due to shortage of GPs but I highly recommend her to my family and friends.
GP surgery review: lostock-hall-medical-ctr.
Title: Time spent waiting
Rating: 1 out of 5
Visited: March 2022
Waited until 11.45 to avoid the morning rush. Came in at number 3 on the waiting list. Soon up to Number 3. After 16 mins 35 secs the phone went dead. That awful music stopped but no one spoke. This is not the first time this has happened. The last time I raised the matter I was told it was faulty equipment. I am not so sure. The standard of professionalism is very poor. You MUST improve how you treat your clients.