janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: castle-medical-group-practice
Title: Not the friendliest of staff
Rating: 3 out of 5
Visited: July 2022
I don't have too much issue getting an appointment, sometimes I have to ring the next day again but that's the experience at most surgeries.  I've had issues with mum's prescriptions and personal queries; it's a bit of a mixed bag in terms of staff being helpful, polite and professional.  Sometimes you get someone that seems empathetic and some that are just plain rude.  My most recent experience was the latter by a lady on reception.  Abrupt and no manners!  I just wanted a blood form that had been done.  Unfortunately, it's people like this that give surgery staff a bad name.
GP surgery review: castle-medical-group-practice
Title: Quick turnaround
Rating: 5 out of 5
Visited: May 2022
I had palpitations had telephone triage then offered face to face same day had ecg and bloods taken same day at the practice. A referral made same day and got letter next day from surgery giving me choice of hospitals so I chose one close to my work place. Satisfied
GP surgery review: castle-medical-group-practice
Title: New Patient
Rating: 1 out of 5
Visited: March 2022
The booking system is ridiculous. Appts are released every morning at 8am. So on 3 occasions I have booked appts assuming that the doctor will ring at the designated time selected, but no the Dr can call at anytime and if you miss the call as along as you call back within 20-30mins you MAY get a call back but probably not likely. I am a new patient and am unable  to get an appointment. I would not recommend this surgery quite simply because I can’t get to speak to a Dr let alone see one!!! Pointless
GP surgery review: castle-medical-group-practice
Title: Effective telephone triage system
Rating: 5 out of 5
Visited: March 2022
Happy with process for appointment. Telephone triage then same day seen for examination. 

All seen within half a day was seen on time
GP surgery review: castle-medical-group-practice
Title: Expert help and support
Rating: 5 out of 5
Visited: February 2022
The asthma nurse contacted me for a review and was extremely helpful. She identified that my usual asthma medication needed modification and provided me with an alternative. It was indeed exactly what I needed and it stopped my coughing very quickly. It’s also an easier regime to manage. The nurse booked a follow up appointment with me to check on my progress and phoned at the scheduled time. I really appreciated her medical knowledge as well as her warmth and genuine concern. At no time did it feel as if she was just going through the motions and ticking a box. She listened carefully to what I had to say and responded to me as an individual. Thank you, D!
GP surgery review: stopsley-village-practice
Title: Very Grateful
Rating: 5 out of 5
Visited: November 2023
Comments are mostly made through negative experiences and dissatisfaction, so I thought it nice to say my treatment at this surgery was outstanding and could not be bettered!
I have always been able to see a doctor on the day of phoning and have been treated respectfully and with compassion.
GP surgery review: stopsley-village-practice
Title: Poor communication process
Rating: 2 out of 5
Visited: September 2023
Phoned late afternoon , tel. Process advised  I was first in queue….it was 20 minutes later  …that I got through, why did it take so long?   Receptiounist said their was telephone line fault and should be fixed next week!!!  I asked to make  an appointment, receptionist was polite and advised  me would have to ring back between 8-9am in morning as no appointments made to see Doctor at any other time. Or ring 111 if emergency. 
I asked if came into surgery could I make an appointment - no - telephone only.  
What has happened to this surgery ?? 
Why  is this practice being allowed, by the NHS to treat patients in this way - you only have an hour each day to secure an appointment to see a doctor- ??And that’s if you can get through on the phone, at all!  It is a disgraceful way to run a surgery, and the office Manager should be ashamed of the
surgeries service processes, let alone the doctors that work at th practice, especially when no appointments can be made apart from one hour  a day, - If  the telephone line is working, …and if, of course, you  are lucky and get through. Outrageous!
GP surgery review: stopsley-village-practice
Title: Very difficult to secure an appointment
Rating: 2 out of 5
Visited: September 2023
I was told to call at 8 am in the morning to book an appointment. That is what I did. Kept calling and getting the same auto message that the line was closed and I need to call again later. After 10min repetitive trying the line opened and I was told that I was number 20 in a que. I spent another 40 minutes in a que, was told that I was number 1, and suddenly got disconnected without any further explanation. How is that possible?
GP surgery review: stopsley-village-practice
Title: Questions
Rating: 3 out of 5
Visited: August 2023
Very slow or fail to respond  in good time to set
questions/action.There is something very wrong at this practice.
GP surgery review: stopsley-village-practice
Title: Wrong coded entries on Nhs app
Rating: 2 out of 5
Visited: August 2023
Great that I have the NHS app, because the clinician who called me coded the wrong entries for me. Apparently I have a child. Careless and has a huge impact on my patient record, and still not corrected.
GP surgery review: stopsley-village-practice
Title: Relinquish Responsibility
Rating: 1 out of 5
Visited: June 2023
It seems this surgery is getting worse than it was. Now the receptionist rings you to tell you your personal blood test results and advise what diet we should be on. Can't get an appointment with a Dr and you call to speak to health professional at 8am after being in queue for an hour, they call you back at 6pm.
GP surgery review: stopsley-village-practice
Title: Receptionist
Rating: 2 out of 5
Visited: June 2023
I have explained many a time that I am at work when the perspiration is open and the receptionist normally sorts it out for me,but today I have to be late for work to ring them up
GP surgery review: stopsley-village-practice
Title: Disappointed patient
Rating: 1 out of 5
Visited: May 2023
I has just hung up the phone let me add the second time today because I want a doctors appointment. I have been to the surgery twice in the past three weeks I have been seen both times by a Clinician I have Tinnitus which has a pulsing sound in my ear night and day and is really getting me down plus I was put on blood pressure tablets a week ago, that was after paperwork I handed in got lost and I had to resubmit them, I'm 76 years old. No doctors appointments till Saturday. Disgusting Service
GP surgery review: stopsley-village-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
I had two telephone appointment last Thursday and this both helpful and concise and tests organised in timely manner .also very helpful receptionist 
Very impressive and supportive
GP surgery review: the-town-centre-practice
Title: Great Care of a very elderly patient.
Rating: 5 out of 5
Visited: February 2023
I emailed the surgery about my elderly Auntie at 11pm on Thursday night (2.2.23).   The surgery responded at 10:15am today (Friday 3.2.23).  They said a Doctor would ring my Aunt early afternoon.  The Doctor did ring her and then took the time and trouble to ring me to explain the situation and treatment! 
The prescription was sent to the pharmacy and the antibiotics were started today!  The surgery were very responsive and the Doctor was really lovely with my elderly Aunt.  Thank You,  thank you very much.
GP surgery review: the-town-centre-practice
Title: They hang up on you
Rating: 1 out of 5
Visited: October 2022
I rang this morning after failing to get an appointment for someone to look in my ear due to ear ache last week. After half an hour on hold (I rang at 8am) and 20 minutes of being "number 2 in line". They cut the line. I have been offered a telephone appointment last week but a doctor can't look in my ear over the phone! Absolutely appalled at this surgery. They are failing patients who really need access to good quality health care.
GP surgery review: the-town-centre-practice
Title: Very disappointed
Rating: 3 out of 5
Visited: June 2022
I try to book an appointment I wait 2 hours on the line and I was nr 1, and after the receptionist close the phone!!!! How is this possible? Do u think I hv time to stay all day on the phone?And now I call again and I am sure no appointments available!!! Very disappointed
GP surgery review: the-town-centre-practice
Title: Never answers the phone!
Rating: 1 out of 5
Visited: May 2022
I phoned today at 8am and was number 5 in the queue. 45 minutes later I'm still only number 3! Has the receptionist forgotten the magical ring ring device on their desk? Best thing is that the phone system will boot me off by 1hr and I bet I'll still be at number 3! This place has gone downhill so hard since the new provider has taken over, shame on you.
GP surgery review: the-town-centre-practice
Title: No chance for an appointment
Rating: 1 out of 5
Visited: May 2022
Started calling sharp at 8am, 16th in line. 2hrs in 6th, phone disconnects. 14th in line, 2hrs in 1st, phone disconnects. Impossible to get through, this is ridiculous.
GP surgery review: the-town-centre-practice
Title: Useless
Rating: 1 out of 5
Visited: April 2022
This practice is totally useless...you stay 1 hour in a queue and then they just say to call the day after cause they finish the appoiment for today...what is the sense of this??? I have to kepp calling everyday and pray basically...totally totally useless u should close this awful clinic
GP surgery review: the-town-centre-practice
Title: Disaster reception
Rating: 1 out of 5
Visited: March 2022
Once you battle through reception and see a nurse, specialist, or Doctor, everything is fine. They are caring, thoughtful, and recently went above expectations to help.  However, it is a massive battle getting through. Reception is a disaster. Impossible to get an appointment; when are those who work supposed to phone to chance getting one?  There is no care or compassion. I have been trying for three months to be seen about something important and have not been successful. Even getting repeat prescriptions is a fuss.  I have had enough and will move to another GP. This place is a total abomination in how it operates and is managed.
GP surgery review: the-town-centre-practice
Title: Can't get an appointment. Lack of patient care.
Rating: 1 out of 5
Visited: January 2022
Can never get an appointment with this surgery. Reception team are very rude, you sit on the phone from 8am to 9/10am sometimes and when you get through there's no appointments left!

Today I had to put a medication request in 4 times as the surgery wouldn't prescribe an asthma inhaler because I didn't have a "medication review". Booked a medication review, requested an inhaler. They declined it because I had already had one the week before which I already told them I misplaced. Lack of care.

Last straw has been had & I am changing surgeries.

Disgusting service, lack of patient care.
GP surgery review: the-town-centre-practice
Title: Worst surgery
Rating: 1 out of 5
Visited: January 2022
They dont have concern about patients, even they dont wish to work for people. im suffering from thyroid it took me 3 hours to book an blood test appointment in phone call that to after one month they book me in, i have waited for 1 month for the result and again 1 month for the docs appointment for prescription and 10 days for the medicine to reach me. Who knows in this 3 months may be my levels in blood varries, very disgusting.
GP surgery review: bramingham-park-medical-centre
Title: Disappointing to say the least
Rating: 1 out of 5
Visited: October 2023
6 weeks ago was asked to provide a sample after a visit with the doctor, provided that the next day. Being worried about results and not having heard anything!! Called today to be told the sample was rejected over 4 weeks ago. I was not informed of this. It took for me to call to see if my results have come back to find out this information.

Absolutely disgusting
GP surgery review: bramingham-park-medical-centre
Title: Terrible administration
Rating: 1 out of 5
Visited: August 2023
I called the practice and joined the appointment queue, after 2 hours in the queue the call was terminated by them before I could speak to any staff. I called back as my medical need is not urgent but is important only to receive an automated ‘try again later’ message. I’m not sure that’s practicing patient safety as the telephone lines seem to be the only way to book an appointment and other reviews seem to raise similar grievances.
GP surgery review: bramingham-park-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
I would like to send a big "Thank You" to the staff at Bramingham for helping me. You quickly responded to my request, phoned me and a prescription was waiting. You are a fabulous team, thank you.
GP surgery review: bramingham-park-medical-centre
Title: Terrible service
Rating: 1 out of 5
Visited: April 2023
Trying to get a face to face appointment were I need a review of my medication.   Over a month ago when I started using my medication I was told I would need a review.   At the time I was told I couldn't book that far ahead.  Today it took me 20 mins to get through to be told sorry no appointments as there is only one doctor.  Next I was told I can have an appointment for 22 May, are you serious?  I need a review of my medication to know if I should stay on it.   Now I don't know what to do this could have a serious impact on my health physically and mentally.   I am sitting here in tears feeling frustrated, not knowing what to do
GP surgery review: bramingham-park-medical-centre
Title: Very poor service. Really not good enough.
Rating: 1 out of 5
Visited: March 2023
I have been coming to this practice all my life, but it is so poor now I need to find somewhere else. First off, nobody answer the phone, at this very moment I have been on the line for 21 minutes and I am still 'caller 3'. Whenever you ring nobody answers! If I am lucky enough to get through I usually get told that I have to wait a month to get seen by a GP. I was offered to see a nurse on the day recently but no GP. I said yes, and she was very nice but she had no idea. 3 days later I was in hospital. The last three times I have had a problem I go to A&E, it's a long wait there but at least you get seen by someone.
GP surgery review: bramingham-park-medical-centre
Title: Awful receptionists; no common sense
Rating: 1 out of 5
Visited: January 2023
This used to be a great surgery but the last month or so has become appalling. You can never get through and when you do the receptionists are so poor that they decide what they think with absolutely no basis at all.. I’ve had instances where the receptionist has ignored my pleas for a toddler with breathing difficulties to be given a morning appointment .. and also where a receptionist has decided a face to face appointment is needed but won’t give one for nearly two weeks (eye related which 111 said needed a gp that day). The practice has become a joke - even when I eventually saw a doctor they were appalled that our only option was to go to a&e because of the decisions made by the receptionists. Don’t join here if you ever think you may need to see a gp with any urgency. Incredibly disappointing.
GP surgery review: bramingham-park-medical-centre
Title: Great reception staff
Rating: 4 out of 5
Visited: January 2023
I have to compliment the reception staff, the team are great and very professional. Yes the surgery does have major issues but the reception team do their upmost to help patients and I personally really appreciate this, especially when you are at your most frustrated and these guys pull out all the stops to sort out the issue, obviously I would have preferred the issue to not occur (every month) but it does and whilst the processes involved are still not sorted at least this part of the team are great
GP surgery review: bramingham-park-medical-centre
Title: Great Receptionists, Doctors and Staff
Rating: 5 out of 5
Visited: June 2022
I have found all the Receptionists, Doctors and Staff very dedicated and helpful. They all work very hard to give the best care possible.
I would recommend this surgery.
Thank you
GP surgery review: bramingham-park-medical-centre
Title: Great doctors and receptionists
Rating: 5 out of 5
Visited: April 2022
Being a vulnerable person I found it hard to get the antiviral I needed after a positive Covid-19 test but the staff at this practice went above and beyond and the next day I had a delivery of antivirals from Bedford  hospital thank you so much to everyone x
GP surgery review: bramingham-park-medical-centre
Title: Poor appointment options.
Rating: 1 out of 5
Visited: February 2022
It takes upto an hour to get ahold of someone on the phone and then none urgent appointments have a wait of three weeks.  Despite this the surgery is still taking on new patience.  I would have throught managing your current capacity should be done before looking to expand it.  I would NOT recomment this GP Surgery for that reason.   The staff themselves are great, with the practises nurses and receptionists being very helpful IF you can actually get to speak to anyone that is.
GP surgery review: dr-dv-shah's-practice
Title: Great Practice
Rating: 5 out of 5
Visited: June 2022
Cannot fault the surgery …from friendly receptionist to caring Nurse and Doctors. 
I went in for a blood test and a general health check up. Both appointments went well.
GP surgery review: dr-k-prasad's-practice
Title: Outstanding practice
Rating: 5 out of 5
Visited: September 2022
This surgery provides the best care and service to its patients, my family have been registered here for nearly 40 years and have always received the best care. 
The receptionist team are very helpful, polite answer the phone in good team, the practise has outstanding team of doctors who provide the best care. Tests are dont on time, prescription requests, referals are all done promptly.
Highly recomended, best surgery in luton.
GP surgery review: dr-r-khanchandani's-practice
Title: Bad Reception and Unavailability
Rating: 1 out of 5
Visited: October 2023
I have been trying to speak to my GP about 5times, I call every morning, it takes over 40mins before they even pick, I am always told they are fully booked. One of them even banged the call at me on the 24th of October.
GP surgery review: dr-r-khanchandani's-practice
Title: Freely and caring
Rating: 5 out of 5
Visited: June 2023
After ringing up to book an appointment i was told a doctor would call me back later that day. Which they did, in good time and the help and guidance i was given was very caring and understanding of my concern which put me at ease.
GP surgery review: dr-r-khanchandani's-practice
Title: Dr Farah samad
Rating: 4 out of 5
Visited: June 2023
Dr Farah Samad is a life saver when she called me for appointment she within no time assessed the severity she advised me to call 999 but I refused because of my 2 young children she then explained how important for me to call 999 I agreed but then I didn’t call as I was looking after my kids she called me again to check but till then I didn’t called the ambulance she got worried about me she kept telling me to call 999 but then she go above and beyond and she called ambulance on my behalf and within few mins ambulance was with me and when paramedic came they said your GP is a life saver as we urgently need to take you to hospital I went to hospital in the ambulance they tried constant nebulisation I reached hospital and had arrest I went to HDU after 5 days I came home and then again dr Farah called me to find out how I am doing and arranged a follow up for me 
Dr Farah samad NHS need more doctors like you you are an angel God bless you I don’t have more words to thank that I am alive because of you
I had bad experience with this practice in the past please follow a human pattern like dr Farah did please respect us and learn how to give respect to patients from dr Farah samad if she is so good why can’t you all doctors be at least she is light of hope for us patients
GP surgery review: dr-r-khanchandani's-practice
Title: Great Dr service
Rating: 5 out of 5
Visited: May 2023
Had a telephone appointment today. The Dr took time to listen about my symptoms, asked questions and gave advice. Informed me about what would happen next and what to expect. I was made to feel at ease with the Dr’s friendly approach while still being professional. Very happy with today’s appointment.
GP surgery review: dr-r-khanchandani's-practice
Title: Best doctors Dr Tahir & Dr Farah
Rating: 5 out of 5
Visited: March 2023
I must say best doctors they listen their patients very nicely and excellent approach towards the patients very humble attitude in the whole surgery its pleasure to meet both great personality.
GP surgery review: dr-r-khanchandani's-practice
Title: Very good practice
Rating: 5 out of 5
Visited: March 2023
Very helpful doctors, always have time for patients. I am happy from tablets they look for my health and caring for my. Thank you very much.
GP surgery review: dr-r-khanchandani's-practice
Title: Very Happy - great service
Rating: 5 out of 5
Visited: March 2023
My son needed treatment for conjunctivitis, he was seen too quickly, effectively and professionally, I am extremely happy with this surgery, I think they all do a great job!!
GP surgery review: dr-r-khanchandani's-practice
Title: Dr Tahir mehmood & Dr farah samad
Rating: 5 out of 5
Visited: March 2023
Amazing doctors with amazing service provided both doctor's were amazing seen my child on urgent basis welldone
GP surgery review: dr-r-khanchandani's-practice
Title: Excellent doctors practice
Rating: 5 out of 5
Visited: March 2023
Have found this practice provides an excellent service,they are completely methodical in helping the patient and trying to find the best form of treatment for them.Have never heard any negative feedback,always positive from this practice and patient’s
GP surgery review: dr-r-khanchandani's-practice
Title: Excellent appointment
Rating: 2 out of 5
Visited: February 2023
The doctor dealing with me listened, made me feel comfortable and asked questions which helped me to explain my concerns and symptoms. This is not what I normally experience from this practice.
GP surgery review: kingsway-health-centre
Title: Worst Doctors Surgery in Billingham
Rating: 1 out of 5
Visited: January 2024
Trying to get an appointment is near enough impossible.
Receptionists are extremely rude and patronising.
GP surgery review: kingsway-health-centre
Title: Appointments almost impossible to get
Rating: 1 out of 5
Visited: December 2023
Incredibly difficult to get an appointment. Just referral to walk in. Staff bemoan staff shortages, long patient list. Phone service still references an app booking system no longer used and redundant website. Only plus is the GPs are great
GP surgery review: kingsway-health-centre
Title: Rude and unprofessional reception team
Rating: 1 out of 5
Visited: December 2023
Tried to book an appointment and every day I tried in the morning from 8:00 to 9:20. After this they said there is no available appointment for today. Always keep you in line for long time and then don’t give appointments. The receptionist was very rude too. They act too bossy and not helpful.
Do not recommend them for any one
GP surgery review: kingsway-health-centre
Title: Terrible practise
Rating: 1 out of 5
Visited: September 2023
This being the third time my prescription comes to me late.For me this is a big big deal. You say it should be ready on five days,no chance.This time l have had a very stressful four days.l just hope l will receive it Monday.