janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: nidderdale-group-practice
Title: 40+ days waiting time for an appointment
Rating: 1 out of 5
Visited: December 2023
No availability for a face-to-face appointment at any of their practices until 30 January 2024 (it's currently 19 December 2023). The receptionist didn't even ask what was wrong with me.,
GP surgery review: nidderdale-group-practice
Title: Fast and timely
Rating: 5 out of 5
Visited: November 2023
Had a flu jab. Was reminded by email, given an exact appointment time, arrived two minutes ahead, was seen and jabbed within two minutes.
GP surgery review: nidderdale-group-practice
Title: Great
Rating: 5 out of 5
Visited: September 2023
It was a very quick service and appointment. I saw a lovely kind doctor. Had plenty of time for the patient and I didn’t feel rushed at all. Parking is good and the waiting area lovely.
GP surgery review: nidderdale-group-practice
Title: Practice almost perfect
Rating: 5 out of 5
Visited: September 2023
Very professional well organised caring and patient. Always willing to try to accommodate my difficulties. This includes every aspect  of the of the surgery operations. There is an encouraging even cheerful quality from reception onwards. 
The only problem I experienced is telephone waiting but that is very common these days. Other than that I have the highest regard for the whole practice.
GP surgery review: nidderdale-group-practice
Title: Very caring
Rating: 5 out of 5
Visited: August 2023
The doctors, nurses and staff went above and beyond to look after me through a very stressful time.

Eternally grateful
GP surgery review: nidderdale-group-practice
Title: Saved the day / the holiday
Rating: 5 out of 5
Visited: July 2023
Such a friendly team and so kind, and so quick to see my daughter despite us being from out of town.  Thank you so much.
GP surgery review: nidderdale-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Feel lucky to have such a great doctor practitioner.  My e-consultation was answered within the hour by a phone call from the doctor who was able to discuss and help me with my medical issue.
GP surgery review: nidderdale-group-practice
Title: Terrible huge long waits to get reception to answer call
Rating: 1 out of 5
Visited: October 2022
Cannot get anyone to answer the telephone wait time at least 40 minutes plus  often message says number five etc in the queue wait for ever on phone often to be cut off at number one in the queue - very stressful for patients - terrible service not receptionists fault shes trying to do her job but the service is appalling - get the feeling as do other patients that they dont want you to ring them and bother them!!
GP surgery review: nidderdale-group-practice
Title: Very Long Waits on Calls to Reception Cut Off
Rating: 2 out of 5
Visited: September 2022
Returned their call to me. Waited 1 hour and 10 minutes...started as No 7 in the queue. How does it take 1 hour and 10 minutes to deal with seven enquiries? Got to No 1 in the queue and was then cut off. Called back immediately and was No 7 in the queue. Had to drive to the surgery to sort out what was a cancelled (by the practice) appointment. Totally unacceptable service.
GP surgery review: springbank-surgery
Title: Superb Dr
Rating: 5 out of 5
Visited: November 2023
Dr was very thorough, explained things clearly. Very helpful and polite. He was very considerate with my examination and fully explained everything
GP surgery review: springbank-surgery
Title: New to the practice
Rating: 5 out of 5
Visited: November 2023
After recently moving to Green Hammerton, I couldn’t be happier with the way the reception staff and GP were towards me. I felt listened to and not rushed. The receptionist staff were polite and very helpful. So impressed.
GP surgery review: springbank-surgery
Title: Wonderful, calm and caring
Rating: 5 out of 5
Visited: June 2022
Excellent GP. Holistic care. I feel very well looked after. Highly recommend to any local patient. Accessible appointments in a good timeframe. Staff are helpful and friendly.
GP surgery review: stockwell-road-surgery
Title: Great service
Rating: 5 out of 5
Visited: January 2024
I would like to praise this surgery as don’t like bothering them as know how busy they are but had some dealings with them this month already and spoken to them previously too. They are all so lovely there - very polite and happy to help even though I know they are very busy. I have issues with my previous gp surgery where people were just so unkind and wanted to know everything before they made an appointment for you but not here they are so patient and kind. The GPs are lovely too and so understanding. In this day and age where we will only review when there is a problem I thought leave a review when they have been good
GP surgery review: roxton-at-weelsby-view
Title: Awful!
Rating: 1 out of 5
Visited: January 2023
What can I say?! Place is dirty, cobwebs all over, walls really dirty. Staff I’ve seen every time have always been rude and obnoxious. Carpets have stains on from goodness knows what. Will be changing doctors I’m really not happy about the service you get here, every patient that came in after me was all seen before me. Overall;
Service - awful
Cleanliness - terrible
Speed of service - pretty rubbish.
GP surgery review: the-roxton-practice
Title: Great Service
Rating: 5 out of 5
Visited: December 2023
Reception team was very friendly and polite. All was helpful. Seen on time. Highly recommended. Used askmyGP for first time. was easy to use and helpful.
GP surgery review: the-roxton-practice
Title: Unresolved Problem
Rating: 1 out of 5
Visited: August 2023
Had a hospital procedure in Jan 23 which had post op pain followed by an infection. The Roxton practice offered the same treatment 3 times without a cure or improvement, that's after after 8 mths of painful suffering. Then recently offered exactly the same treatment again for a forth time! Had enough now. Expecting a different outcome from the same treatment after a forth time is pointless.
GP surgery review: the-roxton-practice
Title: Bad service
Rating: 2 out of 5
Visited: August 2023
the way the practice arranges appointments now is ridicules, I have been with these since I was little and never have I ever had so much issue trying to book appointments since after covid. no one wants to see you anymore its lost its personnel touch, they are missing so much with out seeing patients. working full time and trying to access ask myGP when at work and not being able to book in advance for appointments causes issues with work, we have to give notice of appointments yet they ask you to come in on the same day if they need to see you which you just cant do if you work. it was so much easier when you would ring speak to an actual human being first who could put you at ease and then book you an appointment around your work. then you can speak to your employer to get the time off. the window of using ask myGP is small and if you miss it then no one is helpful. 

if when they call back they cant even give you a time to make sure you are available or have signal, they just ring when ever and then you cant ring them back. you get more stressed just trying to book appointments these days 

its just lost all its human touch and care.
GP surgery review: the-roxton-practice
Title: Supportive and helpful GP
Rating: 5 out of 5
Visited: July 2023
I have been working with one of the GP's for several years to try to secure funding for life changing surgery and been declined several times. 
But the GP i worked with continued to put my case forward and was very supportive in my applications and i felt she really listened to my needs. 
Thanks to her i have finally been approved for the funding for this surgery and i am so very grateful and happy about this.
GP surgery review: the-roxton-practice
Title: Access to GP
Rating: 3 out of 5
Visited: April 2023
I have struggled to access a GP/health professional appointment. The ask my GP system was “closed” at 8am which I appreciate is probably due to demand/capacity.   However why can’t a request be logged to be picked up at the next available time?  If a person could indicate a level of urgency you could prioritise and give an approximate response timescale.
GP surgery review: the-roxton-practice
Title: Awful practice
Rating: 1 out of 5
Visited: April 2023
I switched GP's due to a relocation; whilst the service at that practice wasn't ideal, it was light years better than this one.
I tried to obtain an appointment to discuss an ongoing - and painful - issue. 
After waiting around 15 mins just to have the call answered, was eventually told that appointments can only be booked online between 07:00-09:00 and that I should try again tomorrow as all appointments are "same day".
After explaining this was essentially a lottery and not acceptable, I was grudgingly offered a call back between 18:00-20:00 in ten days time.
I also raised the issue of my repeat prescription as all records appear to have been removed from the NHS app I was using.
I was told this would be sorted out immediately and the prescription would be raised that day.
I called the following day, and of course there's no prescription. I'm currently on hold - waiting 10 mins and counting - for someone to answer the phone so I can find out what happened to my meds.

It's an appalling practice, as soon as I've got my meds sorted out for the month I will be changing to a new one.
GP surgery review: the-roxton-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: April 2023
I contacted the surgery today 18/4/23 as ask my GP had closed for the day, and I woke up with an acute problem, I thought I was suffering from Shingles and have an operation the following day in hospital and needed to be sure if it was shingles or a problem I have medically that flares up. On the first encounter I spoke to the care navigator who was extremely kind and efficient, She advised me although ask my GP had closed she would place me on the acute list for a doctor to call me back. recognised that I had underlying health problems and this was quite important to rule out shingles.
Later on that day the GP got in touch and asked me if I would either like a telephone call, a video consultation or a face-to-face appointment, I opted for the video consultation as I didn’t feel it warranted taking the time out of the extremely busy doctors day for a face-to-face consultation, When it could be dealt with a video. GP was fantastic, eased my worries that it was not shingles and it was an underlying health condition that I have, and my operation would be safe for tomorrow.
In the times when the NHS is so stretched I could not fault the practice, especially the staff that come under enormous pressure, they seem to get complaints when not justified, from the first phone call to the outcome at the end of the day I left feeling extremely happy and cared for. Well done the Roxton practice I’m so grateful to be a patient there.
GP surgery review: the-roxton-practice
Title: the online booking system
Rating: 1 out of 5
Visited: January 2023
This online booking system or phoning at 8am to book an appointment when your ill is ridiculous. Not everyone has internet access or a contract on their phone to stay on the phone line for 20mins only to be told everyday that you have not made it in time to get appointment. Even the assistants answering the phone understand how we feel and do not know themselves how some of us will ever get an appointment when we have to keep phoning in. I have had to come to the library today to give this feed back on behalf of others as well as myself because I do not have internet access, but the library does not open at 8am to make appointment here. I had to ask, while getting a blood test at the walking at The Weelsby site, how on earth I would ever get seen about my illness for I was getting worse by the day. Reluctantly I was told the only thing she could do is put it down as an emergency appointment and get someone to call me. All I needed was antibiotics, I had already seen a pharmacy to talk about my problem. This is a ridiculous new way of getting appointments, people will be going ill for weeks without being seen and end up going to a+e which puts more strain on hospitals. I no longer feel it is health care. I feel you no longer care about our health.
GP surgery review: the-roxton-practice
Title: GP was unpleasant
Rating: 2 out of 5
Visited: December 2022
Im new to this practice.  Despite struggling to get an appointment, once I could get through the MyGp app, I had an excellent response the same day from a very efficient and understanding person (I think, a nurse) who booked me in for physio and said they would organise an Xray and review medication.
The physio was also absolutely excellent, that same day, with a holistic approach , asking all about my lifestyle and gave a proper examination along with exercises to do. 
They made me feel positive and hopeful that I would be supported to find some solutions to my constant pain affecting my work and sleep.
I was phoned the next day by a GP from the practice. He was arrogant and patronising and made me feel like I was worthless.  He has never met me and has no idea about my work or lifestyle and insinuated that it was my own fault for having pain and that I should get more exercise. He wanted to know why I wanted and xray!? And was suspicious that I was just trying to get put on the list for a hip replacement! I ticked the "any gp" box but have learned my lesson and will never do that again. I wish the same pain on this GP. 
For his information I do 20-30,000 steps a day and am not just trying to get an operation! I just wanted support and ideas on how to manage my progressively severe pain.
Once again , the Nurse & Physiotherapist were both excellent.
GP surgery review: the-roxton-practice
Title: Absolute waste of time
Rating: 1 out of 5
Visited: November 2022
the doctors at the practice have not provided the level of care and attention that I expect from a medical professional. They have rushed through appointments and have not taken the time to thoroughly address my health concerns.

I am extremely disappointed with the level of care and service at your practice and hope that steps will be taken to improve the attitude and demeanor of the staff and doctors.

there are some fantastic people who work there and it's just the luck of the draw if you get them. 

The reception team is the most rude unhelpful team i have come across. After being with roxton my whole life. i am 100% changing as the handful of times i have actually needed to go to the doctors. every experience got worse and worse. family and friends all have the same opinion. 

AskmyGP is one of the worst things to happen to the practice. unreliable, difficult to use, and the fact most appointments take place over the phone so they can decide if you need a face to face appointment is outrageous. 

i would never recommend the practice to anyone and i sincerely hope the standard of this place improves for the helpful staff working there and the people that use it
GP surgery review: east-parade-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: January 2024
I’ve been registered with East Parade Surgery for almost 3 years and have to say they are the best practice I’ve been in (previously I lived in North Wales and then Cheshire).
This week I called with an issue, I was helped by the receptionist, seen that afternoon and a solution given the next day. 
I’m aware this can’t always be the case as they are so busy but the staff at the practice have never failed to help me when I have needed it. They are always happy to help and have always been kind and genuine with me. 
Everyone knows of the struggles in the NHS but we are so lucky to have it.
GP surgery review: east-parade-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
Since joining the practice just over a year ago I have been very impressed with the care and patience I have experienced.  From the initial call to the receptionists through to a review with the doctor everybody displays empathy and a genuine interest in my concerns.  Thank you very much and please keep up your good  work in these difficult times.
GP surgery review: east-parade-surgery
Title: Patient Friendly Practice
Rating: 5 out of 5
Visited: November 2023
My experiences with the various medical staff employed at the practice has been very good. I commend them. In fact my experience with all staff I have encountered has been very positive . I’m grateful to them for their care.
GP surgery review: east-parade-surgery
Title: A Professional team…
Rating: 5 out of 5
Visited: May 2023
I changed to this practice recently and I have had  a very positive experience from the GPs and all the other staff at this Practice.
GP surgery review: east-parade-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
I have been with this practice over 30 years and successive drs have all been kind and considerate. I recommend them without reserve.
GP surgery review: east-parade-surgery
Title: 5 Star service
Rating: 5 out of 5
Visited: May 2023
The receptionists as gatekeepers are extremely efficient warm and non judgmental. They provide an excellent service at a time when patients need help. Thank you
GP surgery review: east-parade-surgery
Title: Supportive and helpful team
Rating: 5 out of 5
Visited: December 2022
The team at East Parade were knowledgeable, clear and helpful not only on this occasion but whenever I have needed their help. The service provided is excellent especially given current pressure on the service. Thank you for everything you do!
GP surgery review: east-parade-surgery
Title: Excellent sugery
Rating: 5 out of 5
Visited: November 2022
Every point of call is efficient and helpful
I feel listened to and respected in my communications with all staff I have encountered
GP surgery review: east-parade-surgery
Title: The best Doctors in town
Rating: 5 out of 5
Visited: September 2022
I have nothing but praise for this practice. Always there for me and have always received great care and advice. All the doctors there are nothing short of miracle workers.  Keep doing what you’re doing.
GP surgery review: east-parade-surgery
Title: Very good GP
Rating: 4 out of 5
Visited: August 2022
The Locum doctor I saw provided a quite outstanding level of listening and understanding and action. Receptionist helpful also.
GP surgery review: park-parade-surgery
Title: Excellent
Rating: 5 out of 5
Visited: August 2023
The response and professional care I received through the e consult and follow up was unbeatable . 
From reporting my medical problem around 6.30 am to receiving a text request to give further information at the surgery to then receiving a thorough phone call from the very kind and knowledgeable doctor at 2.30 to telling me to collect the prescription at the pharmacy to having a follow up appointment for an examination in one weeks time I think is outstanding !
Thank you to everyone who facilitates this seamless and massively comforting care.
In my experience e consult isn’t a way of keeping patients away from the surgery and preventing you seeing a doctor it is responding in a speedy way because of the very thorough questions I was asked which then targeted me to the right care .
I had a friend with me during this time and she was so impressed she is changing surgeries !
GP surgery review: park-parade-surgery
Title: Consistently magnificent
Rating: 5 out of 5
Visited: July 2023
The speed and care that I receive at Park Parade is first class . The e consul means that I have given a lot of information so it speeds up what treatment I need . Any blood tests results are delivered very speedily and the drs explain everything clearly . I cut my leg just prior to going for an annual review and the nurse immediately dressed my leg .I was going on holiday 3 days later so she arranged for  me to go to Priority  house to have it dressed again and to pick up dressings from the surgery before I went . I have since had it dressed twice a week. How fabulous is that . This is not unusual . This is the care that this surgery provides . I feel very lucky . The doctors and nurses and receptionists are such amazing people . My husband is also receiving first class speedy care . We are constantly saying how do they do it when so many people experience the opposite at their surgeries. Drop in here and look and learn !
Our heartfelt thanks to them all .
GP surgery review: park-parade-surgery
Title: No call
Rating: 1 out of 5
Visited: December 2022
Having filled out the e-form regarding my symptoms I was told I would receive a call from my doctor at 4pm on the 23rd December. The call never came. I am in excruciating pain and feel totally let down by the surgery. I understand this time of year that the practice will be busy, but if I did not have the means to travel to A&E, this weekend could have been a different story. For an infection and influenza, and no call from my doctor, I am incredibly upset and frustrated. I am reluctant to use NHS services until absolutely necessary as I am aware and sympathetic to the issues facing our national health system. To be let down at a time I feel I really needed them is incredibly upsetting. I thank all medical staff and all NHS workers for all they do, but on this occasion I feel a lack of care has been shown.
GP surgery review: park-parade-surgery
Title: Super efficient
Rating: 5 out of 5
Visited: April 2022
I have recently joined the surgery, and I am very impressed with the efficiency of the practice .Everyone I have come into contact with has been friendly and understanding and efficient.
A great practice.
GP surgery review: the-spa-surgery
Title: Fantastic, friendly and professional appointment
Rating: 5 out of 5
Visited: May 2023
Thankyou to the nurse who responded to my e-consultation, within 2hr. I was seen at the surgery following a telephone conversation, where I was reassured, given advice on my ear infection. Prescription sent to my local pharmacy, with no delay.  Thank you :)
GP surgery review: the-spa-surgery
Title: Great Staff
Rating: 5 out of 5
Visited: February 2023
It's clear that the staff here, like the majority of NHS practices are working under increasingly difficult circumstances. In all my dealings with the team, from receptionists to GP's I have been dealt with, with politeness, patience and understanding which goes a long way when you are a nervous patient! They take time to listen and explain ensuring they are clear in all aspects of their communication.
It is greatly appreciated.
GP surgery review: the-spa-surgery
Title: Above and beyond
Rating: 5 out of 5
Visited: January 2023
I recently had to use The Spa Surgery after having excruciating stomach pain. I rang them at 8am and got a call back from a Gp/clinician within 10 minutes. He asked me to come in at 9:30am that morning. He said it would be with a trainee Dr who would then debrief my case with a senior Gp. I was fine with that. He spent 40 mins with me, I was thoroughly examined and I also spoke to the senior Gp. They booked me in for blood tests the next day and gave me antibiotics. Next day came around and pain was even worse. Came in for my blood tests and was in so much pain I asked if I could speak to a Dr they got me in with a Dr within 10 minutes. Dr then said I needed to go to hospital and had rang ahead and admitted me to specific ward and didn’t have to go to A & E. They got me
a taxi to the hospital, walked me down and carried my bags. Also looked after my car I had to leave in the car park. Ended up being in hospital for the next 7 days. But very grateful to the team at The Spa Surgery for seeing me and seeing me so quickly! All my other experiences with them have been really positive too. Highly recommend.
GP surgery review: the-spa-surgery
Title: Always so helpful
Rating: 5 out of 5
Visited: October 2022
I have never had a problem with spa surgery, the reception team are very helpful. I called this morning at 8am for a duty doctor telephone appointment for today, a gp called me back at 810am.  Dealt with what was required. My little one has been dealt with brilliantly whenever we have needed a gp. Thank you again to all the staff at spa surgery.