janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: whipton-surgery
Title: Quick efficient service
Rating: 5 out of 5
Visited: September 2023
Had our flu vaccinations today , polite  happy staff that put us at ease, hopoto have our covid vaccinations there soon if possible
GP surgery review: whipton-surgery
Title: Whipton surgery
Rating: 4 out of 5
Visited: September 2023
Looks after their patients as well as they have learnt. Try’s there best for everyone but some doctors better then others
GP surgery review: whipton-surgery
Title: Great pratice
Rating: 5 out of 5
Visited: September 2023
It was a very professional experience today getting my flu jab.. I was made welcome and comfortable and had no worries with any of the procedure
GP surgery review: whipton-surgery
Title: First Class Service
Rating: 5 out of 5
Visited: September 2023
Had my Flu Jab on Saturday went and booked in to reception sent straight away to appropriate area,within a few seconds shown in to have my injection and completed all in approximately 7 minutes absolutely first class service with a smile.
GP surgery review: wonford-green-surgery
Title: Do not understand mental health issues
Rating: 1 out of 5
Visited: January 2023
They have no great understanding of people suffering from mental health issues; made me run around for anxiety medication, kept insisting I make an appointment when I kept telling them that isn't possible at the moment because of my mental health; impossible to communicate if you do not use phones
GP surgery review: wonford-green-surgery
Title: Needs improvement
Rating: 2 out of 5
Visited: April 2022
Appointments are difficult to get the phone at 8.30 is rediculous especially for single parents juggling children aswell . E consult had the dr tell me to ring in the morning to get appointment but was unable to after being on hold for 20 minutes . This will Proberly happen again tomorrow not helpful for people who suffer anixety and it takes a lot just to call let alone to be told no appointments very unfair system
GP surgery review: foxhayes-practice
Title: Terrific Practice
Rating: 5 out of 5
Visited: November 2022
My mother is a patient at this practice and I have been in regular contact with the doctors and various members of staff (including reception and nurses) about my mother for over 2 years. Their care they show her and the help and support they give both her and me are fantastic. She is so lucky to be a patient in this practice and I couldn't rate them more highly.
GP surgery review: st-thomas-medical-group
Title: Fantastic practice
Rating: 5 out of 5
Visited: October 2023
Lovely phone call from reception to say I was registered no wait when I returned call this is unheard of in London from where I have moved in the last week
GP surgery review: st-thomas-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Very pleased and impressed with whole experience, from booking appointment (at short notice), arrival arrangements, consultation with my Doctor (who was very warm, helpful & professional) to prescribing medication and a follow-up blood test. Thank-you.
GP surgery review: st-thomas-medical-group
Title: Amazing reception team
Rating: 5 out of 5
Visited: August 2023
I phoned the practice due to some confusion over a repeat prescription. I only waited about a couple of minutes for the call to be answered and the lady was so helpful so reassuring and incredibly helpful. My issue was sorted and had a phone appointment with a doctor sorted within 5 mins.
GP surgery review: st-thomas-medical-group
Title: Amazing practice
Rating: 5 out of 5
Visited: August 2023
2-3 weeks before moving abroad for a year of study one of my blood levels was flagged as low. This was very concerning because I won’t have instant GP access abroad and this particular level can be very problematic if too low. St Thomas Medical Group responded brilliantly. I was immediately contacted by the practice with a detailed explanation of the next steps we would take to find a solution before I moved abroad. I was booked in for follow up tests; quickly prescribed medication; and within a week had had another blood test and several more phone calls from the doctor identifying the potential cause and my results.

The doctor maintained fantastic communication throughout and all the reception team have been very kind, understanding, and responsive over email/phone. I have been kept updated and received regular contact on the progress of my results (within 24hrs of each test) in what has been a very constrained timeframe. 

I now have a clear plan of what to do going forward, including when abroad.

At the same time the practice has delivered the best support for eating disorders that I have got from a GP practice. They have provided very thorough support all along, and I feel very prepared in a medical sense for the move abroad.

Amazing service. Very grateful to everyone on the team.
GP surgery review: st-thomas-medical-group
Title: Excellent experience for my daughter
Rating: 5 out of 5
Visited: August 2023
Thank you so much to the nurse for being kind and having a fun approach for my daughter's vaccinations. The sticker, certificate, bubbles and Peppa pig were greatly appreciated by her so much so she said afterwards 'I love going to the doctor's!'
GP surgery review: st-thomas-medical-group
Title: Great surgery
Rating: 5 out of 5
Visited: August 2023
The reception staff are always polite and helpful  - I know what a difficult job it is dealing with the public but they always try to help in the best way that they can! Well done ladies!
GP surgery review: st-thomas-medical-group
Title: First class
Rating: 5 out of 5
Visited: July 2023
Phoned health centre 8:59am immediate response, knowledgeable, caring professional staff member dealt with my enquiry. Booked me into see a member of the medical team at 12:00 today, thank you, excellent first class service……
GP surgery review: st-thomas-medical-group
Title: Kind and supportive staff, a very welcoming practice
Rating: 5 out of 5
Visited: June 2023
I have received impeccable care since moving to Exwick Health Centre and have been blown away by the kindness of staff and the help they have given me over the recent weeks. 

Nothing is ever too much for the secretaries, who go out of their way to ensure your queries are fully answered. I've never been made to feel like my calls are a hassle to them (which I have certainly had at other practices).

I would recommend this practice to all in the Exwick/St Thomas area.
GP surgery review: st-thomas-medical-group
Title: Professional Staff at the Student Health Centre
Rating: 5 out of 5
Visited: April 2023
I've visited the Student Health Centre on a few occasions, and I have to say that the nurses and doctors there are extremely professional. They really went above and beyond to make sure that I received the care I needed. One thing that I really appreciated was that they proactively contacted me when they found out that I may have been at risk for a health issue. This really demonstrated that they truly care about their patients' well-being.

Additionally, all nurses I met there were always friendly and welcoming, making me feel comfortable even when I wasn't feeling well. Staff who answered my phone calls were also very understanding of my situation and were always willing to provide same-day appointments whenever possible, which was incredibly helpful.

Finally, I really appreciated that they always kept me updated on any necessary information through text messages. This made the whole process of getting the care I needed a lot more streamlined and convenient.
GP surgery review: st-thomas-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
I feel very grateful as any time I needed my son to be seeing by a doctor, I was always given an appointment the same day!
Staff is kind and very organised !
The last time I called as my son was unwell and we were seeing  in few minutes as they had a cancellation at the surgery.
Many thanks we really appreciate the job you do.
GP surgery review: coleridge-medical-centre
Title: Simply the best
Rating: 5 out of 5
Visited: September 2022
Brilliant practice, nothing is too much trouble.very helpful,informative to the patient,(me) and professional..would definitely recommend
GP surgery review: coleridge-medical-centre
Title: Good attentive service
Rating: 5 out of 5
Visited: June 2022
I needed to review my medication for my COPD breathing problems, the GP actively discussed and involved me in determining the best and most effective medication for me with regard to my other health problems and tidied up my repeat prescriptions list help the Pharmacist.
GP surgery review: coleridge-medical-centre
Title: Couldnt have asked for better
Rating: 5 out of 5
Visited: March 2022
Early for blood test with 2 toddlers. Nurse was prompt with my appointment, she was brilliant with my children and made me very at ease. Kids got stickers and they left happy. Experience made comfortable by such kind gestures
GP surgery review: coleridge-medical-centre
Title: Professional and friendly staff
Rating: 4 out of 5
Visited: February 2022
I haven't been to the GP for some time but was impressed with the efficient way in which I was treated from the reception staff, Nurse and GP. All were friendly, professional and sensible in their recommendations. Despite choosing to wait a few weeks for an in person appointment there were other options offered, including earlier appointments at another site. Thanks to all.
GP surgery review: honiton-surgery
Title: Awful practice heading even further downhill
Rating: 1 out of 5
Visited: November 2023
I have no idea what illness you have to have to see a Dr here. I have spoken to pharmacist  who told me to contact surgery.  Contacted surgery who told me to go to M I U went to M I U they told me to go to surgery.  Honiton Surgery is a danger to the community.  The practice manager is rude and unhelpful. we need a new practice in town that actually cares about people not profits.
GP surgery review: honiton-surgery
Title: Felt ‘In safe and capable hands’
Rating: 5 out of 5
Visited: November 2023
I recently accompanied my partner to an appointment at Honiton practice . We went in feeling fairly despondent about my partner’s condition and in trying to control his pain etc. The doctor took time to fully explain, to our level of understanding, how certain medications work and affect the body. Not just short term but long term too. Pointing out pro’s and cons of various treatments. He listened to our concerns and answered our questions. He took time to look back on previous methods and medication tried. He discussed options with my partner. We left feeling lifted and confident that my partner was getting the very best care. And most importantly, in safe hands.The doctor also recommended a book that might be of use to us to more fully understand a condition my partner has been diagnosed with. I have bought the book! Grateful thanks to this very knowledgeable and caring doctor. A credit to Honiton surgery.
GP surgery review: honiton-surgery
Title: Total Lack of care from Honiton Surgery
Rating: 2 out of 5
Visited: September 2023
Okay so as we all know the Honiton surgery encourages patients to use the online consultation form rather than telephone them for appointments.
Well I did just that on two occasions one of them being on the 28/9/2023 explaining that I need to be seen.
It has been about 6 weeks now and I have not had a response from the Honiton surgery or a clinician on either of those occasions at all absolutely nothing, what a complete joke of a system.
I feel I have been completely ignored and left to deal with my wellbeing all by myself, thanks for nothing!
GP surgery review: honiton-surgery
Title: Uncaring and unhelpful
Rating: 1 out of 5
Visited: July 2023
The reception staff are rude, GP’s hide away and see as few people as possible and direct you to nurses who are not trained to deal with GP queries.  Luckily I didn’t trust what the nurse told me and went to A&E and was treated appropriately.
GP surgery review: honiton-surgery
Title: Always had caring experience
Rating: 5 out of 5
Visited: July 2023
When seeing nurses about swollen legs, they commented on my laboured breathing and sent for the on-call doctor. She gave me an ECG and took a blood test. Early next morning my GP contacted me and sent me to the R D & E hospital where I was diagnosed with  blood clots on my lungs.  I was kept in overnight, having been prescribed a  warfarin type drug which has cured the problem. Their prompt attention may have saved my life. I cannot be more grateful.
GP surgery review: honiton-surgery
Title: terrible
Rating: 1 out of 5
Visited: July 2023
After a week of leaving intensive care, I wished to discuss a few worrying points with my doctor, or any doctor.  The receptionist said she couldn’t agree that unless I explained more.  She had my discharge letter in front of her which gave more than enough details of my condition.  I was not prepared to discuss personal details with a non-medical person but said I was happy with a phone appnt,  I felt unwell and without saying to her the added fact that I was fearful of a few things.  She continued to say no.  I could have an appnt middle of august to talk to a dr (3 weeks) or an actual appnt end of august (5 weeks).  Having worked clinically for the NHS all my life, I felt let down and appalled that a receptionist should decide whether my case was deemed important enough.  Not an ounce of sympathy or indeed empathy - just a receptionist full of self importance.  I am moving practice. I can well believe the comments before if fake reviews.
GP surgery review: honiton-surgery
Title: Lack of care
Rating: 2 out of 5
Visited: March 2023
I myself have had issues with some doctors dismissing concerns but today I waited over an hour for my daughters appointment to be told her cough that has been happening for nearly 4 months is just a winter cough. Not asking me questions about her coughing ect just listening to her chest and dismissing us after a one minute check.
GP surgery review: honiton-surgery
Title: Perfect example of up to date nursing!
Rating: 5 out of 5
Visited: June 2022
I accompanied my teenage daughter to a vaccine appointment and was so impressed with the care she received from the nurse.  The nurse was so friendly and welcoming, and did her utmost to make my daughter feel at ease.  The nurse spoke directly to my daughter, which we found totally refreshing, as when I'm present I find questions about my daughter are directed to me.  Thank you, you made the surgery a place where my teenager feels welcome and cared for!
GP surgery review: mayflower-medical-group
Title: Terrible service
Rating: 1 out of 5
Visited: November 2023
I have done six online e.consoles with hardly any response from the surgery it say they will phone but never do 
The one time they did phone the doctor said I need a face to face appointment but when I requested one with receptionist they told me no appointments were available 
Terrible service from the practice who seem to not really care about the health and wellbeing of there patients and local community 
The e consol only being available during working hours is a joke and prescription request seem to get messed up with some tablets taken of so you have to go and use the telephone in the reception and spend ages explaining why you need the tablets that they removed for no reason from repeat
GP surgery review: mayflower-medical-group
Title: Unhappy with arranged doctors calls
Rating: 3 out of 5
Visited: July 2023
Today is the second time in a fortnight I have waited in all day for an arranged phone call and nobody rings, you cannot get an appointment with a doctor and everybody says the doctor surgery is always empty, what are the doctors actually doing. I will in future refuse a phone appointment and ask the operator for a appointment with a doctor whilst the operator is speaking to me, I will probably be told she cannot do that.
GP surgery review: mayflower-medical-group
Title: Practise
Rating: 1 out of 5
Visited: May 2023
I am writing this in hope of a reply I am 75 and have a problem with my hip I have had this before some time ago and then had a injection in the surgery is this service still available can get no answers and am in a lot of pain.
GP surgery review: mayflower-medical-group
Title: I thought the receptionist was joking!
Rating: 1 out of 5
Visited: May 2023
Today, after collecting my 12 year old daughter from school who had been sent home with severe earache we presented ourselves at Sterling Road surgery as we were unable to book an online appointment. The surgery was quiet, no-one else in the waiting room. I explained the situation to the receptionist who advised me that to book a 'Push Doctor' appointment, I was required to call the surgery who would then give me a code to go ahead and book this online appointment. To be honest as it was blatantly an issue with her ear it was appropriate for a GP to have a look themselves; but I suppose there is a process to follow. So I am stood in an empty surgery being told to go home and call and if I called before 2pm my daughter would be seen as she could see there were afternoon appointments. She claimed the phone lines were quiet. So go home and call the place I am currently stood in??!! I honestly thought she was having a joke with me.
Anyway, I stepped outside the surgery and dialled the surgery number, and continued to do so (handsfree) on the car drive home and for a further half an hour at home; the line was constantly engaged! 
So I reluctantly called an overstretched 111. The lady on the end of the phone was so helpful, gave great advice and booked a clinician to call back within 2 hours. 
It's unfair to say this is a dreadful surgery, because once you get through all the bureaucracy, the nurses and doctors are amazing! It's a pity you don't get to see them face to face very often. 
I am seriously considering my future with Mayflower Medical, particularly Sterling Road Surgery. I am appalled by lengthy and complicated procedures which are not for the best interests of their patience.
GP surgery review: mayflower-medical-group
Title: Disgraceful
Rating: 1 out of 5
Visited: April 2023
Used to have Livi which was great for seeing a GP as you could never see one in surgery. Right before bank they cut Livi as i would say most people used this rather than going through the and speaking to surgery and all the iron chains., so prob costs made them get rid of this, roll in push doctor, you now jave to speak to surgery before getting one of these appointments, so basically you can never get through to surgery, so effectively you have no gp. 
Was told today if i got my e-consult in before 2pm would be called back this evening by 6 or in the morning, or if they didnt i could redo the e-consult and start again, by a receptionist, who didnt really seem to care and it was nearly 6 she said with glee. Suprise nobody called, explained i have astma and needed a new inhaler absolutely no care, towards patients.
GP surgery review: mayflower-medical-group
Title: Are you going to let a blind man go deaf?
Rating: 1 out of 5
Visited: March 2023
The surgery is horrendous!! I am blind have an ear infection with 80% hearing loss, took them 2 weeks to call back then booked an appointment for me a week later. The course of anti-biopics weren’t enough and after 5 days where the issue wasn’t gone I asked for some more and received an email to say that someone will call you but and we expect to do this on the 18th April but may take longer due to bank holidays. By then the infection will be rife and more hardy to treatment - how difficult is it to pop a prescription through electronically for ear spray? It’s me t like I’m asking for morphine. My wife is a nurse and we have friends who are doctors etc, I’ve had my ear re-examined with a special camera and have images but cannot get a GP to prescribe a simple spray. I’m now practically blind in both eyes and deaf in one ear!
I’d imagine this will all continue until we all embrace privatisation - let’s face it, tgey know we wouldn’t until things hit rock bottom!
GP surgery review: mayflower-medical-group
Title: Pensioners
Rating: 1 out of 5
Visited: March 2023
I am a relative of 2 patients in Stirling Road surgery they are not treated well at all 
they are pensioners and they do not have the internet and i am not always available to book appointments on there behalf but when an 82 year old man is standing in the surgery begging for an appointment 
Nest time please help him he was met with "do not call 111 in surgery hours go home and a GP will call you " they didn't I then had to call the surgery and beg for help he then ended up in hospital after someone finally call for an ambulance 
next time put patients on a list for the GP/nurse to call back so then your patients with respiratory problems are seen 

"please please remember not all pensioners have they internet to be able to book their appointments "
GP surgery review: mayflower-medical-group
Title: Terrible, worst Dr's surgery I've ever had to deal with
Rating: 1 out of 5
Visited: February 2023
It's almost impossible to get any kind of help from this surgery. If you have an issue that can't be dealt with by a livi video appointment, you have no chance of actually seeing a Dr. 
I've been trying for days to see someone, 111 have told me I need to see a Dr, the pharmacist has said I need to be seen, ive spoken to the 'gate keepers' at the surgery multiple times, been promised call backs that haven't happened. Terrible service, rude staff, I can not understand how they were classified as 'good' recently. Nothing has improved.
GP surgery review: mayflower-medical-group
Title: Awful
Rating: 1 out of 5
Visited: February 2023
Do not use!!!!
Never get through. 
Specialist has been in contact 3 months ago, 5 e-consults later and my prescription is still wrong everytime. Then pharmacy say I can’t have it because it’s not been put through by them. 
Sure thanks, I’ll just keep having seizures until they sort it in another 3 months then!
Completely unhelpful, looking for another GP as this one is the lowest of the low. 
Find somewhere else if you’re looking
GP surgery review: mayflower-medical-group
Title: disgraceful
Rating: 1 out of 5
Visited: February 2023
after putting in an econsole 10 days ago phoned today to be told there was no record of it after receiving an email  from them confirming my econsole this is just one of a list of things nothing has changed since take over it seems to be getting worse
GP surgery review: church-view-surgery
Title: Delighted with this practice and Anima
Rating: 5 out of 5
Visited: December 2023
From previous appointments, prescription requests and now post surgery, the admin staff and Dr's response to the online Anima requests have been first class, now very confident and on track for a full recovery, thank you.
GP surgery review: church-view-surgery
Title: New Animahealth
Rating: 1 out of 5
Visited: October 2023
Can't get an appointment so tried Animahealth.  Firstly a weeks delay as it didn't accept my details, then spent 30 minutes waiting for my information to download. Still have not made contact
GP surgery review: church-view-surgery
Title: Appointments
Rating: 4 out of 5
Visited: July 2023
On 26th June I received text message of reminder for Dr appointment, I hadn’t made appointment but was waiting blood test results so thought it was this. Went for appointment yesterday 03 July to be told it was a computer glitch and there was no appointment! The receptionist was great and told me blood test results, but I had been quite worried about this for the past week.
GP surgery review: church-view-surgery
Title: Don't get ill!!!
Rating: 1 out of 5
Visited: June 2023
I have tried to make an appointment to see a doctor today and spent over 75 minutes waiting for my call to be answered.I gave up after 50 mins earlier today when I was still number 7 in the queue.
I fail to see how it can take so long for someone to pick up the phone, ask what is wrong and check a calendar.
Fortunately I am not ill very often or I would have lost the will to live by now if this is the norm!!!