janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st-catherines-surgery
Title: Amazing staff!!
Rating: 5 out of 5
Visited: January 2022
Tried to follow the link to give feedback but it didn't work - hope this is the right place!
Had my implant taken out this morning and I was terrified as it was my first time going alone. No need!! The nurse was absolutely amazing, her energy was infectious and I left with a huge smile on my face. Didn't feel any judgement for my nerves and they even brought in another staff member to hold my hand. It was done in minutes with no complications and I left with everything I needed. Definitely recommend!
GP surgery review: st-catherines-surgery
Title: Closed early
Rating: 1 out of 5
Visited: January 2022
Arrived 20 minutes before close to be informed by security the staff had left, asked "they should still be open though right"

'They SHOULD be
GP surgery review: teehey-lane-surgery
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
The practice is very effective in terms of making an appointment. You can book the same day appointment if matter is urgent and also get appointments in advance. The doctors are very attentive to your needs and always try to get follow up investigations in a timely manner. The reception staff are very friendly and helpful. Would highly recommend this practice.
GP surgery review: teehey-lane-surgery
Title: Quick response to a worrying condition
Rating: 5 out of 5
Visited: July 2023
I had been experiencing dizzy spells for a week before I phoned the surgery. The receptionist was extremely helpful and I was given a telephone consultation the same day. The Dr phoned in the afternoon, asked lots of relevant questions but needed a face to face to properly diagnose. He asked if I could attend at 17:30, same day. When I saw the Dr he diagnosed Bppv and suggested trying some simple exercises. He helped me to do the exercise and the relief from the symptoms was immediate.  I left the surgery in a much happier frame of mind and felt confident that my condition was in hand. I continued to do the exercise 3 times a day over the next 5 days and I am now symptom free. This was a very good  experience for me and an excellent service from this Surgery. Thank you.
GP surgery review: teehey-lane-surgery
Title: Always poor
Rating: 1 out of 5
Visited: April 2023
Continuously poor service. Long waits for calls back. Test results always delayed without valid excuse.
Most recently, contacted using E-Consult at 8:30am Wed regarding follow up from an out of hours consultation with a doctor over the weekend because symptoms still ongoing. Automated response is will be contacted by doctor by 6:30pm following day.
Call the following day at 2pm to say still not heard from anyone, told a message would be put through to doctor that it was urgent…. Come 6:30pm, still no contact. Going into long Bank Holiday weekend now with no GP service and having to contact NHS 111/out of hours service again for solution. Shocking GP surgery.
GP surgery review: teehey-lane-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
Teehey lane medical practice comes highly recommended by myself and my family.
Recently, myself and my 2 teenagers have been hit hard with Glandular fever and Covid. 
I have always been able to get an appointment and the staff are friendly, professional, approachable and accommodating.
Last Yr, I myself needed medical advice and again, the practice always fitted me in.
I really would highly recommend this practice.
GP surgery review: teehey-lane-surgery
Title: Great Practice - Feel valued as patient
Rating: 5 out of 5
Visited: July 2022
Whenever I need to contact the surgery the reception staff are friendly. I have been linked to this practice for over 20 and they have maintained the feeling of a family practice.
I have always felt valued and have been able to secure an appointment when I have needed one. 
With so much negatively recently about weighting times, I wanted to leave some positive feedback to show how much I appreciate the way I am looked after by the practice team.
A big thank you to you all.
GP surgery review: teehey-lane-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
My GP at Teehey lane medical centre is fantastic. Not only has he taken great care of my health, but he is lovely to speak with at every appointment. It’s rare to find a doctor that listens  to their patients needs and concerns and actions them so thoroughly. The reception staff are always friendly and so helpful too. I would highly recommend becoming a patient here.
GP surgery review: teehey-lane-surgery
Title: Awful Doctors
Rating: 1 out of 5
Visited: April 2022
Absolutely awful treatment from this GP practice impossible to get an appointment. When they say you have a telephone appointment they don’t bother to ring you they don’t reply to E consult even though on the app it’s shows the appointment have happened.
GP surgery review: teehey-lane-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
Throughout the pandemic and more recently, myself or my family have struggled to get an appointment. The front of house team are friendly, accommodating and the doctors are professional and very supportive. I would highly recommend this surgery.
GP surgery review: townfield-health-centre
Title: Great care and efficiency
Rating: 5 out of 5
Visited: November 2023
Went for BP check. The nurses concern led to a consultation with the GP and consequent referral to cardiologist.  I also had a sore back and was able to have a short consultation with the physio within 10minutes. This was all within 1 hour. Thank you to the lovely receptionist, nurse, doctor and physiology. Wonderful practice.
GP surgery review: townfield-health-centre
Title: Vast improvement
Rating: 5 out of 5
Visited: July 2023
After several years of being registered with Townfield Medical Centre and receiving mediocre service and treatment it is like a breath of fresh air to have it taken over by the Paxton Group . Phone answered speedily and politely.  Appointments both telephone and face to face offered without extensive waiting .Clinical staff both GPs and nurses thorough considerate and polite .  A massive improvement on what was our previous experience at this practice . Thank you
GP surgery review: villa-med-ctr
Title: The Drs are great, receptionists are rude and nasty
Rating: 2 out of 5
Visited: July 2023
I've been with this surgery since birth. They've always been great, until recently. The Drs tell me to go back and see them straight away if things get worse, certainly symptoms appear, etc. So I fill in the online request and reception refuse to let me see the Dr, despite the Dr telling me that I need to see them. I was recently told by reception that there is nothing they can do to help my chronic health condition and I need to learn to live with it. This is not what the Drs have told me. They have told me that they need to carry out further tests if the primary ones show nothing. 
The Drs themselves are great, if you can manage to see one. They've moved heaven and earth to get my chronic health conditions diagnosed after years of inconclusive tests. Now reception tell me I need to speak to a mental health practitioner before I can have the chronic health review a letter from the surgery told me I need. If the practitioner deems it appropriate then they will refer me to my own Dr. If not then I'm not allowed to see them. 
Receptionists are speaking to me, and other patients there that I know, as if we are less than human. They get pretty nasty, refuse us help, and have brought me to tears on multiple occasions now. They have zero compassion for patients, and they treat those of us with disabilities that require regular appointments as pests that they don't want to deal with. After 36 years with this surgery I guess it is time to move on to somewhere else. 

Again, the Drs are absolutely fantastic. Helpful, understanding, compassionate, go out of their way to get you the help that you need. Sadly the gatekeepers won't let you past the gate.
GP surgery review: villa-med-ctr
Title: Great Service
Rating: 5 out of 5
Visited: June 2023
Fortunately I don't have to use my GP very often, but I've always had friendly and efficient service from all the staff at the Villa Medical Centre. I had a worrying chest infection recently, and was seen very quickly and given treatment and reassurance. Thank you and well done.
GP surgery review: villa-med-ctr
Title: Totally disappointed
Rating: 3 out of 5
Visited: August 2022
After being in alot of pain for several years with isolated issues I decided to seek help from my GP who told me that I needed to see the Practice Physio 1st... I was happy to do this as in the past I've always been happy with the service I have received.  After waiting 10days to see the practice physio I was told to exercise more but not over do it, diet and look at some videos on You Tube to help me with my issues.. I left absolutely disgusted and no better off... No pain relief was offered,xrays or bloods test even though that is what I had asked for in my e-consult... I am now waiting to hear from GP regarding my visit...
GP surgery review: villa-med-ctr
Title: A beacon of success!
Rating: 5 out of 5
Visited: August 2022
This practice has been absolutely fantastic in providing all the medical care that I have needed, over the tough times of the coronavirus pandemic and more recently.  I have always been able to make contact with the practice when needed, via econsult or telephone and on all occasions   a face to face consultation has been offered where appropriate to my need.The staff,without exception,  have treated me with care and compassion. I could not ask for more from this practice and consider it to be a beacon of success.
GP surgery review: villa-med-ctr
Title: Booster Vaccination 26.06.2022
Rating: 5 out of 5
Visited: June 2022
The 'Service' and execution/delivery/procedure from Administrator and Nurse was exemplary.
This the only feedback completed by myself, regarding a medical practice, ever.
Other than face to face .
Well done and thank you all.
GP surgery review: vittoria-med-ctr-k
Title: Compassionate and professional
Rating: 5 out of 5
Visited: May 2023
Excellent GP practice with a very professional and helpful receptionist. Really impressed with how helpful and patient they were.
GP surgery review: whetstone-lane-med-ctr
Title: professional and helpful until recently.
Rating: 3 out of 5
Visited: December 2023
I left the review below on 13/12 and it has not been published. I would also also like to clarify the wellbeing practitioner I mentioned was an advanced nurse practitioner.

13 December 2023

Review of Whetstone Lane Medical Centre

I've been with this surgery for over 50 years and I've always felt that practice staff and doctors were professional and helpful until recently.

A telephone appointment was booked by a GP with a wellbeing practitioner for last week and the call was late so I phoned the surgery and I was advised I'm booked in and they'll message the practitioner. At the end of the day I still hadn't received the call so I phoned again and was advised another message would be sent.

The following day I submitted a message via patchs about not being contacted by the wellbeing practitioner and asked for the GP to be informed. I then received a call from admin saying sorry the GP is new and there's a triage system. Being told this at a time when I'm at my most vulnerable seeking support was quiet shocking. 

I don't even know whether my GP has been made aware of this and I do not think it's professional to leave me hanging waiting for a call without informing me there was a problem.

I arrived at the surgery this week before opening time to ensure I was able to consult with the GP about my medication. I then waited over an hour for the appointment and realised something was wrong when I wasn't called. When I asked reception staff about it I was told sorry you've missed your appointment because you didn't book in again and you'll have to come back tomorrow. But I had no idea this was expected because no one told me and it's very difficult for me to go outside due to my condition so coming back the following day wasn't an option.

I submitted a patchs request for a repeat prescription and then received a message saying my prescription wasn't due until January but this was incorrect so I phoned the surgery. I asked the person I spoke with to contact a GP about my medication as information on the system is not accurate. I then waited for a call back but received no call so I had to phone the surgery again. 

I was then informed that medication had been put through to the pharmacy but had I not phoned I wouldn't have known this. And unfortunately only part of my prescription has been put through so I had to request the rest of my script. Also the dose on my medication has not been updated so information held is inaccurate.
GP surgery review: whetstone-lane-med-ctr
Title: Compassionate visit
Rating: 5 out of 5
Visited: December 2023
I came to the surgery Friday after suffering several days of unknown pain. I saw one of your ANP who showed so much empathy, thoroughly checked my symptoms and explained what the next week or so had instore. I can’t tell you how reassuring and heard I felt. The best patient contact I have had is with your ANP and nurses in the surgery- I was thinking of moving away after a bad experience with a GP this year however Fridays visit with your ANP and the overall the surgery was being ran that day (very busy) has made me change my mind, as I could tell after many years of being with the surgery it seems to be improving. Your nurses and ANP are a credit.
GP surgery review: whetstone-lane-med-ctr
Title: Great if you can get an appointment
Rating: 3 out of 5
Visited: September 2023
I phoned at 8am and was put in a que of 25 people so waited 20 mins and they picked up the phone and hung up on me so I didn't even get to speak to them so I rang straight back to only be told the que is full so I drove round to the surgery and told the girl on desk I waited and was hung up on and no apology nothing just we have no appointments left when I told her what it was for she said I see you need to see someone and she went off to ask someone and came back and said sorry you will have to call back tomorrow or do a patches app so I did well not on patches and she said well call in morning, no help what so ever seen as they hung up the call and in in work tomorrow so what am I supposed to do, they tell you not to go to hozy because they are so busy but you can't see a gp either not good at all
GP surgery review: whetstone-lane-med-ctr
Title: Terrible
Rating: 2 out of 5
Visited: March 2023
I've been a patient of Whetstone doctors for over 47 years.
What's happen to this once great doctor's. You get letters from the surgery to make an appointment, there is none.
Am supposed to give bloods every month because of the meds am on. Again the appointments are either over a month away or none existing. Why send letters out to your patients to make appointments? After 47years am now thinking of looking for a new surgery, which makes me sad. My old family doctor retired years ago from the surgery. Just not the same anymore.
I understand that cuts from government have made it even harder for surgeries to operate as they would like to. But surely to neglect and disregard your patients is not the way forward.
How about when you send a letter out for someone to make an appointment. You give them a choice of times an dates to attend said appointment. Then people can choose from the dates and times offered. Your appointment system at the moment is obviously not working. You must do better for the patients of your surgery.
From a concerned and un-happy patient please sort our surgery out!
GP surgery review: whetstone-lane-med-ctr
Title: Very rude & unhelpful staff
Rating: 1 out of 5
Visited: March 2023
Every time I have spoken to the admin staff they have been rude & nasty! They have hung up on me multiple time, rather than actually helped me.

Also they refuse to do anything over email! How ridiculous is that in 2023! Really don't seem to be interested in putting patient's needs ot care first.
GP surgery review: whetstone-lane-med-ctr
Title: Can't get through
Rating: 3 out of 5
Visited: January 2023
Can never get an appointment finally got through and guess what no appointment.  Was told to submit an e consult...yes you got it they haven't turned it on yet!!!! Otherwise great doctors when you gey in its getting in that's the problem
GP surgery review: whetstone-lane-med-ctr
Title: Poor service from medication team
Rating: 2 out of 5
Visited: October 2022
I recently had the misfortune of dealing with the medication team when a family member became terminally ill. 
one of them was fantastic but the other 2 definitely need training! 
One of them didn’t have a clue what she was talking about and the other one answers the phone very loudly, chewing down the phone and continues to eat while she talks to you. VERY unprofessional. She then demanded we sent an email request for syringe drive medication …. Patients dying and she’s demanding an email! Both of them didn’t have a clue what most of the medication was, surely the practice would be better employing people who have some medication knowledge. But one thing both of them definitely need is lessons in how to deal with patients instead of being rude! Feel sorry for the third member of this team who must carry the can for the other two
GP surgery review: whetstone-lane-med-ctr
Title: Difficulty getting routine appointment
Rating: 2 out of 5
Visited: October 2022
Since covid, they've changed the appointments process so you can no longer book a routine appointment in advance, via phone or online. What makes it worse, is that is it's for important test results, which you can only call about after 2pm. When I called about these results yesterday, I was told to book an appointment by ringing at 8am today (as that's how you book any appointment now). I've just spent 30 mins on the phone as the lines were busy, just to find out there were no appointments left for today. This means I need to go through this process again tomorrow, with no guarantee of an appointment in the end. You should be able to make routine appointments in advance, and still have the option to call on the day, for more urgent matters, like pre-covid.
GP surgery review: whetstone-lane-med-ctr
Title: Disgraceful
Rating: 1 out of 5
Visited: July 2022
I attended the on site Nurse with an on going problem the outcome being was that she intended to speak to the duty Dr of the day which she did as I received a text from the practices receptionist stating I needed to speak to a Dr directly for treatment. I rang the practice this morning and was told they where only taking appointments for urgent illness as they only had 1 Dr available....surely if your ill to everyone its urgent. I asked what was classed urgent to which the receptionist replied people with critical life threatening problems to which I replied surely if that was the case they'd call 999 and go to hospital? How can a Medical practice only have 1 Dr available and why are they allowed to continue without some sort of authority taking action. Practices like Whetstone Lane Medical Centre are the reason why hospitals are getting overrun with people seeking medical help for things that their local practice should be dealing with.
GP surgery review: whetstone-lane-med-ctr
Title: Very rude admin staff
Rating: 1 out of 5
Visited: June 2022
The practise gas severely dropped in quality and service in the oast couple if years, it used to be great really cared about their patients wrlfare & health but now it's awful, they no longer give a toss  about the patients, we are just numbers on their books, not people!

It's extremely difficult to actually get an appointment. Call at 8am as required stay on hold for 20 minutes, to be told all appointments are gone! Seriously? Hope can they have so few appointments that they are all gone in 20 minutes! I was even told that despite having severe difficulties breathing on a Friday morning that they had no appointments, so to call back on Monday! Really? 

If you ever manage to speak to a clinial staff member they are OK but the admin staff,despite having no medical training (to their own admission) will decide who can and can't see the doctor. They do not  care, are rude, nasty, patronising and I've even known them to downright lie to me and another patient! 

Absolutely Awful GP practise, avoid! I certainly will me from now on and am moving to another practice ASAP.
GP surgery review: derby-lane-medical-centre
Title: Unprofessional take over
Rating: 1 out of 5
Visited: March 2022
Today I learnt this practice has been taken over with no notice to patients ,Medication refused by new pharmacist how can  a pharmacist refuse medication that is urgently required  then cannot speak to a Dr as there is not any appointments after being a patient for over 55 years feel really let down with the attitude from reception staff and Dr terrible service
GP surgery review: dovecot-health-centre
Title: Many thanks.
Rating: 5 out of 5
Visited: July 2023
I would like to thank all the Doctors, Nurses, receptionist etc for all their professional care since I was first diagnosed with heart problem issues, they have all been fantastic since day one and I really can’t thank them enough.
I would like to extend my thanks also to all the NHS Staff also at Broadgreen Hospital, in the Cardio Version team, echocardiogram staff, cardio rehabilitation and the Royal Liverpool echocardiogram staff.
They really have all been unbelievable. 
Got back to playing football with my six year grandson again, nearly beat him.
Thank you all,
GP surgery review: dovecot-health-centre
Title: Professional
Rating: 5 out of 5
Visited: June 2023
I contacted practice but I was late looking for a appointment,I was directed to pharmacy who gave me  the medication I needed.
Receptionist was very polite lovely personality and helpful.
GP surgery review: dovecot-health-centre
Title: Booking an appointment
Rating: 1 out of 5
Visited: February 2023
I started ringing at 08.00 and stopped at 09.07 ihad made 196 calls 67 of them I was but on hold then after two minutes I was cut off I don't know why they don't put you in a stacking system then you would know were you are I am sorry to say I am taking myself to the hospital there's doctors need to get their bums in to gear because it was a very good doctors
GP surgery review: dovecot-health-centre
Title: Poor
Rating: 2 out of 5
Visited: October 2022
After recieving txt messages to make a appointment for a flu jab . I ring the surgery every day for 10 days   during my break at work a full hour every day  and cannot get thru line always busy . What is the point in sending me a txt to get a flu jab . Yet i cannot make a appointment
GP surgery review: green-lane-medical-centre
Title: dont bother
Rating: 1 out of 5
Visited: September 2023
receptionists deciding if you need to see the gp and refusing when telling them your symptoms that require medical attention.
GP surgery review: green-lane-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
I would like to thank everyone at the practice the care and attention given to my wife just recently has been excellent thank you so much the medical team and reception are excellent . A special thanks to the doctors who my wife has seen .  Many thanks
GP surgery review: green-lane-medical-centre
Title: Medication review
Rating: 4 out of 5
Visited: July 2023
I arranged a medication review for my 92 year old father with the help of a very courteous and professional receptionist. The clinical pharmacist phoned when I was expecting him to, was polite and thorough. A very positive experience as was how I found things six months previously for the same purpose.
GP surgery review: green-lane-medical-centre
Title: Great
Rating: 5 out of 5
Visited: July 2023
I have been with this surgery for some years now and I cannot fault the care and attention given by the doctors and nurses ,I would also like to mention the reception staff who are excellent many thanks to everyone