janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: headlands-surgery
Title: Great Service overall
Rating: 5 out of 5
Visited: September 2023
Good service from initial contact to seeing the GP. Rang early morning- didn’t wait long ,had a call back and had an appointment that Morning. GP was very attentive and thorough. Pleasant bedside manner
GP surgery review: headlands-surgery
Title: Very efficient and friendly practice
Rating: 5 out of 5
Visited: July 2023
The staff are friendly and efficient.  The practice is always clean and tidy and the booking-in system is a good way to book in.  Parking is good too.
GP surgery review: headlands-surgery
Title: Compassionate
Rating: 5 out of 5
Visited: July 2023
I have great anxiety related to having blood pressure readings taken, and consequently dread going for reviews. 
I experienced great support, understanding and compassion this morning. I really appreciate the individualised care.
Thank you
GP surgery review: headlands-surgery
Title: Health care excellence
Rating: 5 out of 5
Visited: July 2023
I attended for asthma review which was carried out by an HCA. I found her to be pleasant and felt relaxed in the consultation.  She actually listened to my replys to her questions rather than having her own agenda.
She offered safe, sound and practical advice. Well done.
GP surgery review: headlands-surgery
Title: Nurses brilliant
Rating: 5 out of 5
Visited: May 2023
My experience with the nurses over last 5 months has been brilliant . Care and support has been over and above , just so caring and accommodating couldn’t have had better care x
GP surgery review: headlands-surgery
Title: Difficult to contact, system online mostly not working
Rating: 1 out of 5
Visited: April 2023
Having been discharged from KGH after a cardiac event my discharge notes where automatically sent to the surgery. The System Online interface has a feature to book an online appointment as my working hours do not allow me to ring at 08.00, this no longer works, I spent 4 days trying to make contact waiting at position #1 for 55 minutes on the 4th day but no-one answered. I have never been able to get through after 16.00 even though the surgery hours are 08:00 to 18:00. On the 5th day I had to take time off work to ring and then was 52nd in the queue but had the option for a call back. I needed a new prescription for the new medication the hospital had prescribed as I was now running out. When the call back finally came through I was told a doctor will not be available to do the prescription for a further 5 days! I think this surgery needs to be closed down and something better be put in place staffed by people who want to help people, this is the second time I have been turned away and told I will have to wait up to 5-6 days for a prescription.
GP surgery review: lakeside-healthcare
Title: Great practice
Rating: 5 out of 5
Visited: January 2024
Receptionist at forest gate surgery was very pleasant, senior nurse explained everything clearly and precisely and was very helpful .
GP surgery review: lakeside-healthcare
Title: Great service
Rating: 5 out of 5
Visited: November 2023
Over the last 9 weeks I have been attending Lakeside practice 2 or 3 times a week for dressings after a major operation. All the nurses , care staff and receptionists have been brilliant.
GP surgery review: lakeside-healthcare
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
Have seen a Doctor several times recently @ Lakeside. Had a quick
response,positive help, & even some of the old fashioned bedside manner,which when you consider the pressure they are under was very much appreciated.
GP surgery review: lakeside-healthcare
Title: Flu Clinic
Rating: 5 out of 5
Visited: October 2023
I attended a flu clinic. The staff were extremely organised when booking you in and directing you to the appropriate area.  The GP was very thorough and asked all the relevant questions.  Overall, a pleasant experience.
GP surgery review: lakeside-healthcare
Title: Lakeside healthcare, corby
Rating: 5 out of 5
Visited: September 2023
Always have felt at ease when speaking with my doctor, has been checking up on me as on new medication, the staff at the surgery are never critical and always helpful and polite whether it be by a phone call or in person,
GP surgery review: lakeside-healthcare
Title: Excellent service
Rating: 5 out of 5
Visited: September 2023
Had severe back pain- seen within 24 hours of request. Saw very empathetic doctor who listened to me, examined me and arranged an urgent scan which diagnosed the problem. He also prescribed painkillers.
I now have an appointment with a neurosurgeon. My experience of this practice has been extremely efficient and excellent.
GP surgery review: lakeside-healthcare
Title: Excellent Service
Rating: 5 out of 5
Visited: August 2023
Absolutely fantastic service. I contacted NHS 111, received a phone call within the hour, was booked in to an appointment on the following Friday and was then referred for what I needed straight away. I am genuinely impressed with the service.
GP surgery review: lakeside-healthcare
Title: Prompt action in a coordinated manner
Rating: 5 out of 5
Visited: August 2023
I telephoned to discuss symptoms of concern and after receiving advice from the receptionist, who had consulted with a duty GP, decided not to act on the receptionists advice, to visit A and E. 

I was asked if I was likely to act on the advice and, honestly, said I probably would not (due to my existing commitments that day).

I was then told the duty doctor would want to speak with me and would phone. 

This she did, after about ten minutes, and listened to my concerns again but patiently advised that I really should go to A and E.

I decided it would be foolish to ignore the GP advice after she had taken the trouble to telephone and did go to A and E, by ambulance - as advised - which was alarming of course.

Whereas A and E was extremely busy & the wait was long I nevertheless appreciated the duty GP taking the trouble to phone me.

And retrospectively greatly value the GP’s consideration.
GP surgery review: lakeside-healthcare
Title: Good practice
Rating: 5 out of 5
Visited: August 2023
Ever since my first and subsequent appointments I have been treated with respect and appointments arranged for same day.   Also had follow up calls to endure there were no further issues
GP surgery review: lakeside-healthcare
Title: Reassuring health review
Rating: 5 out of 5
Visited: July 2023
My appointment was a health review with a nurse and it was a really comfortable experience, she was lovely!  I am not one for hospitals and doctors surgeries as am normally never unwell but just wanted to see how my health was with usual lifestyle questions and had my blood pressure and blood sugars checked, height and weight etc… all was good and was pleased with my overall experience.
GP surgery review: kingsthorpe-medical-ctr.
Title: Always looked after me well
Rating: 4 out of 5
Visited: December 2023
I've been a patient here for many years and am slightly concerned about the terrible reviews. I'm diabetic & my care is excellent and I seem to be able to get appointments easier than other surgeries. The health care business is in a mess generally but KMC have always done their best for me. Thanks to all of you.
GP surgery review: kingsthorpe-medical-ctr.
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
I never struggle to get an appointment here for example called yesterday and straight in today always felt even when no appointments available all staff have done what they can to help me and advise over the phone. I have been at this surgery for many years and wouldn’t dream of going anywhere else.
GP surgery review: kingsthorpe-medical-ctr.
Title: Brilliant practice
Rating: 5 out of 5
Visited: April 2022
Absolutely fantastic! 
We always see the same nurse, (SR) she’s amazing! Very to the point, very quick & efficient, brilliant!
GP surgery review: kingsthorpe-medical-ctr.
Title: Accused of being a thief
Rating: 1 out of 5
Visited: March 2022
After returning a blood pressure machine .I was unable to fill in the returning form as the staff could not find it.i then waited ages for an appointment as my readings were high. No response so I ended up booking a new appointment where I found out they had lost my readings. I was told by the nurse that I would have to do the procedure all again, but I hadn't returned the old machine so I would have to buy a new one. I did try to explain what had previously happened but she did not listen. I then went back to the receptionist who remembered I had returned the equipment.
GP surgery review: kingsthorpe-medical-ctr.
Title: Obstructive appointment procedure
Rating: 3 out of 5
Visited: March 2022
Nursing staff excellent when dealing with follow up appointments. 
Main telephone reception is an enormous barrier putting as many obstacles in way of allowing any form of access as possible!
For most other NHS Facilities Covid restrictions are managed more humanly?
GP surgery review: kingsthorpe-medical-ctr.
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2022
KMC is a 'excellent practice' Nothing is too much trouble for any of the Drs & staff. Very user friendly providing a 'first class service'.
GP surgery review: langham-place-surgery
Title: Appointment lottery
Rating: 1 out of 5
Visited: October 2023
After half an hour on the phone this morning, I was told to try again tomorrow at 8am to get a prebooked appointment as they were all gone for the morning.
This is not for an appointment on the day, it's for any appointment at all in the next few days.
It took me a lot of effort and anxiety to make the call and I can't go through it all again tomorrow. 
The surgery is advertising for new patients, but the existing patients can't even book an appointment without competitively bidding on the phone every morning. Not everyone can be on the phone for an hour at that time of morning. Ridiculous system!
People are going to be missing out on important treatment or screening because they can't do the telephone appointment competition.
GP surgery review: langham-place-surgery
Title: So bad
Rating: 1 out of 5
Visited: June 2023
How it’s possible to stay in the queue for 1 hour and 30 min when you are no 5 in the queue? How much can take to arrange an appointment? For sure not half an hour,and when it’s your turn in 2 min they end the conversation because “it’s fully booked today “.And when you finally get an appointment it’s either a phone call one with a practitioner or they will put a pharmacist to call you. If you are lucky to actually be seen by a practitioner you are sent back home because you will get better within a week without any medication,in the end still unlucky…. Worst surgery!!!!!
GP surgery review: langham-place-surgery
Title: So bad
Rating: 1 out of 5
Visited: May 2023
I don’t under how can they make me stay on the phone for so long I keep calling them and I’m number one in the cue and still no answer for one hour kiek really is this a joke. This go shouldn’t exist at all I said what I said worthless…
GP surgery review: langham-place-surgery
Title: Impressive treatment despite being  Covid positive
Rating: 5 out of 5
Visited: January 2023
For the second time is past six weeks I’ve experienced amazing service from reception and doctors after asthma / chest pain being asked in to see the gp despite me having Covid. Wonderful caring attitude from all staff from start to finish wanting to do their best for me. They certainly succeeded reinstating my faith in our gps particularly my doctor who went above and beyond. Well done
GP surgery review: langham-place-surgery
Title: Bad practice
Rating: 1 out of 5
Visited: January 2022
My 3 years 6 months old daughter got her finger stuck in the wardrobe today morning and it was black and blue. After a gentle massage, the finger colour was pink but it was a little swollen. I  called the surgery and requested an appointment. I got a call from a practising paediatrician who was rude and impolite. He was not interested to give appointments and insisted/forcing me to go to accident and emergency. He was not listening to me and I had to ask him to allow me to complete what I am saying and not interrupt. He was also forcing his experiences in Leicester when I was sharing my experience of long waits (spending 4to 10 hrs) in A&E in Northampton. As per the last 3 occasions (when they forced me to fill doctor link and had to call an ambulance resulting in a waste of taxpayers money whereas the ambulance officials when they checked my daughter, said that just a  prescription by doctor was required and wondered why the practice is not giving appointments for a 3 yrs old child), this time also the paediatrician was reluctant to give an appointment. After a lot of persuasions, he gave an appointment but in hindsight, I was not comfortable showing my daughter to such a rude and impolite person hence I called the GP practice and requested for my daughter's GP to call me back or change my appointment with someone else. However, the receiptionist (even after consulting someone) refused to change the appointment to someone else nor to take my request for GP to call back. They insisted, I show my daughter to the same pediatrician or go to accident and emergency. And if I want the GP to call me then I should call the practice next week Monday and put a new request. I am paying a lot of taxes to get this kind of service. I am very disappointed. I went to practice and to my surprise, the practice changed my appointment from the paediatrician to a GP. The GP was OK, checked my daughter's finger. He said nothing to worry and no need to go to A&E. I also informed him about the poor service offered to me today and last few times. He assured me that my concerns will be informed to the higher management. I hope this practice/surgery improves the quality of their services soon.
GP surgery review: queensview-medical-centre
Title: terrible
Rating: 1 out of 5
Visited: February 2023
Cannot get appointments unless you can take a day off and even then it's luck, not everyone needs to see a doctor on the day they just need to book for a future appointment but this practice has no ability to pre-book, the receptionist just said "we don't know what the doctors are working" so an hour to get through to hear "no appointments" try tomorrow or at 12!! If you ask to speak to the practice manager they won't let you and ask you to do in writing, you do this and they threaten you with being taken off their list, I have never experienced worse service in any doctors surgery and due to the nature of my job I am in contact with a lot.
there should be some per-bookable appointments, they insist on doing reviews etc but you can't book them in advance!
Do not touch with a bargepole!
GP surgery review: queensview-medical-centre
Title: Fine Practice
Rating: 5 out of 5
Visited: February 2023
Excellent doctors and staff. Telephone service has been improved. Can't always be number one in the queue. My son has Down's Syndrome and has always received excellent care when medical intervention has been required. As his father I know that he has benefited from this.
Well done to you all!
GP surgery review: queensview-medical-centre
Title: Wonderful practice
Rating: 5 out of 5
Visited: November 2022
Unfortunately this year I have had the need to visit this surgery many times, following a bad accident at the beginning of the year. This accident has also resulted in my having other medical conditions, which need treating. I like the idea of being able to phone either early or later in the day to book an appt. (Sometimes I’ve had to wait a while to get thru on the phone but all surgeries are the same these days. You just hv to be patient). When seeing either a GP, nurse practitioner or nurse, I feel I have always been given the best advice/treatment. I cannot praise this surgery enough - give credit where credit is due. So it’s this time of year I would like to say a huge thank you to all those working at Queensview Medical Centre and keep up the great work!
GP surgery review: queensview-medical-centre
Title: Absolutely rubbish
Rating: 1 out of 5
Visited: May 2022
Have tried to make an appointment. Rang at 8 in the morning to hear number engaged was told this till 8.40 then gave up. Tried again for an afternoon appointment,  finally got through at 12.15 to be told you are first in the queue. Held on until 12.30 still first in the queue. Gave up. This isn't the first time this had happened. What am I supposed to do to get an appointment????
GP surgery review: queensview-medical-centre
Title: Poorview Medical Centre more like
Rating: 1 out of 5
Visited: February 2022
Called 358 times for an appointment. Waited 38 minutes on hold to be put through.

Havent seen a GP for the last 4 or 5 times. 

Wait 45 mins in the waiting room each time.
GP surgery review: the-pines-surgery
Title: Great service as always
Rating: 5 out of 5
Visited: December 2023
As always, another speedy and professional response from this surgery. I called at 8am and only had to wait a few minutes to get through. Receptionist was polite, caring and efficient. I had a nurse appointment booked for the same day and received a warm welcome
when I arrived. Was seen promptly and the nurse was wonderful taking time to explain recommended methods of treatment and answering any questions I had. Prescription was available at the next door pharmacy within ten minutes. Thank you to the team for your excellent care.
GP surgery review: the-pines-surgery
Title: Superb response
Rating: 5 out of 5
Visited: June 2023
I called the surgery to arrange a consultation, but on listening to my symptoms an appointment was made for me to see a doctor on the same day. Subsequently the doctor has made a prompt referral to NGH for me. This is the second time in two years that I have received fast and professional treatment. I recommend the surgery and I am grateful for the care that I have received.
GP surgery review: the-pines-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: November 2022
My husband developed a condition which needed a quick response from our GP surgery. He rang in the morning and within a short time I was able to collect medication from the chemist. The response from all the Practice team was impressive. Thank you so much.
GP surgery review: the-pines-surgery
Title: Not very good service
Rating: 3 out of 5
Visited: September 2022
I have been signed off to work due to worsening mental health, I have now started receiving help from the Iapt service but last week my sick note was due to run out, I rang each day of the week to just be told to wait for a call from my doctors, which I still haven’t received and instead just been given an extended sick note, when what I was wanting was a review with my doctor which I haven’t received, I get there are busier days at the doctors but when you ring each day for a week straight it gets rather irritating
GP surgery review: the-pines-surgery
Title: Near Impossible to contact
Rating: 1 out of 5
Visited: June 2022
I have often been placed in a queue on the phone, it`s usual to wait about 7 or 8 minutes before someone answers. Today I was informed by the electronic message that I was number 1 in the queue but even so 12 minutes went by before I gave up and hung up. It may be better to just go into the surgery and certainly a lot cheaper!
GP surgery review: the-pines-surgery
Title: Unable to even obtain a telephone appointment with a GP
Rating: 1 out of 5
Visited: June 2022
I am a new patient with mobility issues and a long term health condition, with my first interaction the receptionist forgot to place me on the call list. After speaking with my GP I was prescribed 2 new medications in May one of which was an opioid. I am finding they are not as effective as they should be and we had discussed a medication review. I called for an appointment and a face to face appointment with my GP as I wanted information regarding my status as an outpatient at NGH, request an MRI and discuss my medication. I was told that no telephone appointments were available but should be given a future dated appointment for the end of the week. It has now been 7 days since this call, I did receive notification that my repeat prescription had been authorised (the team member I spoke with gave me incorrect details regarding my previous prescription) I am still waiting on any kind of appointment either by telephone or face to face. Extremely disappointed in this service compared to my last surgery. Given the fact I have been prescribed opioids, new patient and have long term health conditions, disabled I have yet to see a GP. I am also disappointed that the surgery took me on as a new patient considering it is fairly evident they are unable to cope with their existing patients. Considering moving back to my previous surgery even though I will have to pay £20 in taxi fares to attend appointments. Very disappointed generally although the GP I spoke with in my first appointment was very compassionate, I feel that the set up of appointments is poor and perhaps rely too much on GP’s who work limited hours. Honestly feel like we were taken on as new patients just to make money rather than being effective care providers. Other surgeries have changed their operating model, maybe they should consider the same.
GP surgery review: the-pines-surgery
Title: Telephone appointments
Rating: 2 out of 5
Visited: May 2022
I rang for a face to face appointment but after having to answer numerous questions regarding my symptoms, which should be for the Doctor to hear, I was told the practice now conduct telephone 'triage' assessments. I wanted to speak with the GP in person as I find it difficult to express my symptoms over the phone with family members possibly being able to hear. The GP did eventually issue a prescription based on my answers to the receptionists questions & I was given a date for yet another telephone appointment with a Physio but my request to see someone went unheeded. How bad do you have to be now to get to actually see a doctor? I understand GPs & the NHS are under extreme pressure & in many cases a telephone appointment is probably enough to prevent unnecessary face to face apointments but when someone feels their problem is bad enough & needs to be addressed with a Doctor in person then I think that request isn't being unreasonable. Covid 19 is now being used as an excuse even though all restrictions in the Uk were lifted months ago.
GP surgery review: the-pines-surgery
Title: Much improved, still can't see a doc!
Rating: 4 out of 5
Visited: May 2022
The introduction of the new phone system has transformed the biggest gripe patients had at the surgery, as has staff seemingly having dedicated roles too. Really positive step and overall experience. That said, it is disappointing that although the practice claims to have 6 or 7 gp's, it does appears they only work a couple of hours a week so it looks like full time, they have 2! I know it won't work for all, but why not offer video consultations as an in between? Some great steps forward by the team, just need to get the gp's to do their bit too now.
GP surgery review: the-pines-surgery
Title: very difficult to contact
Rating: 1 out of 5
Visited: May 2022
Was running low on medication. Ordered the usual way (email) and the pharmacy did not have the prescription after a few days. Tried calling and calling the Pines but nobody picked up and then it just kept cutting me off. I ended up having to go in.

For me it was a minor inconvenience but that wouldn’t be the case for everyone. It’s not difficult to answer calls. For those who have mobility issues or work during the day how are they meant to speak to you about anything? It’s pretty disgraceful.
GP surgery review: the-pines-surgery
Title: Alarmed!
Rating: 3 out of 5
Visited: April 2022
Had a blood test three weeks ago. Told they always contact patients when anything is abnormal. Hadn`t heard from them but logged on to online service just now and looked for and found test results which stated abnormal, message patient, repeat blood tests. Well they didn`t message me and if I hadn`t logged on today then I would not have known. I don`t think this is acceptable at all.