janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: rock-healthcare-limited
Title: Big improvements
Rating: 4 out of 5
Visited: September 2023
I last left a review in May and this was a negative review and mainly about getting through to the practice. I have recently had a few calls and appointments with rock healthcare and can only say that there seems to be a big improvement,  no problem getting through,  fairly quick waiting in the queue and pleasant staff ( to which I have never had a complaint about). I've also had no problem getting appointments recently. Well done to the manager, who has obviously taken lots of comments on board and tried to address the issues. Thank you to her and her staff because it can't be easy.
GP surgery review: rock-healthcare-limited
Title: Communication awful
Rating: 1 out of 5
Visited: September 2023
2 months of repeat prescriptions being rejected but nobody advises you so left without medication.   Receptionist books you in for review, wait all morning but receive no phone call.  Phone surgery and 30 minutes to get through and told no review booked.  Prescription request then sent to your nominated chemist but again nobody tells you.  This used to he a really good GP surgery  and I know GPs are under pressure but there's no excuse for the constant problems in getting regular medication or appointments not being booked when you're told they have been.
GP surgery review: rock-healthcare-limited
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
Appointment was arranged on the same day as I made the phone call explaining my health issue at a time and venue that was convenient.
GP surgery review: rock-healthcare-limited
Title: Can never get through…
Rating: 2 out of 5
Visited: July 2023
19th July: called doctors around 1pm I was number 7 in the queue. It took me over 45 minutes to get to number 5 in the queue 
2nd attempt at trying to get through was at 17:10 I got to be caller number one after 10 minutes only to be cut off
….. still trying to get through!
GP surgery review: townside-surgery
Title: Terrible practice extremely difficult to contact
Rating: 1 out of 5
Visited: June 2023
Trying to get an appointment is impossible. If you get through on telephone you are told to submit via Ask my GP then request online to be advised no available appointments and request closed. Can not get to speak to a GP and any request via Ask my GP whatever it is gets closed without being resolved. Extremely rude reception staff.
GP surgery review: castleton-health-centre
Title: Water infection
Rating: 1 out of 5
Visited: November 2023
Water infection require urgent help.  I have been with Castleton Health Centre for over 6 years.  During that time I have had many water infections and always that same day I have antibiotics.  Today Friday I am told this can no longer happen and I must wait until Monday. Which is ridiculous and I am furious and in considerable pain.  Why?   I need help now to get me through the weekend.
GP surgery review: castleton-health-centre
Title: Super professional service
Rating: 5 out of 5
Visited: October 2022
My daughter had been unwell over last few weeks. 
All doctors have been extremely helpful in assessing and managing her symptoms.
Can’t fault the team at CHC.
Thank you everyone
GP surgery review: castleton-health-centre
Title: Superb Service
Rating: 5 out of 5
Visited: June 2022
Over the last 18 months my father had been unwell with a multitude of issues. I have as a result had to call upon the surgery to request DRs visits. They have never let us down. It is reassuring to know that you can always get through to speak to a health professional at almost any time of the day.
After a triage a dr will arrive as required and they have always listened and spent an appropriate amount of time with diagnosis and arrangement of tests and requisite medical intervention. Thank you !
GP surgery review: kirkholt-medical-practice
Title: Very poor communication
Rating: 2 out of 5
Visited: July 2023
Was given Saturday appointment with another practice re xrays and it took me 4 phone calls to be told it had actually gone to xray and I could turn up, however when I got there only my knees had been added for xrays and not plus my hips as requested meaning another 10 days wait and another xray trip, the communication was terrible
GP surgery review: the-kingsway-practice
Title: Appointment issues
Rating: 1 out of 5
Visited: November 2023
I rang up on 2.11.23 for a non urgent appt in the next few weeks and have been advised that they cannot offer me one.  I need to either ring each morning for an appt (non urgent so doesn't make sense) or book on line but when I try to do that I am told 

No appointments available to book online at this time

You'll need to contact your GP surgery to book an appointment.

For urgent medical advice, go to (a website) or call 111.

How am I meant to get an appointment to be seen by a doctor???
GP surgery review: wellfield-health-centre
Title: Great practice and staff
Rating: 5 out of 5
Visited: March 2023
The experience i have had with the surgery has always been positive the reception staff have always been helpful and offered me appointments on when ringing them always friendly and nothing is to much trouble for them just want to say a massive thank you to all reception staff and the faboulous doctors who go above and beyond been at these doctors for years and even threw the pandamic they still went above and beyond were posiible excellent surgery
GP surgery review: wellfield-health-centre
Title: why bother
Rating: 1 out of 5
Visited: February 2023
I tried to book an appointment for my Mum. When I finally got through, the receptionist would not let me book without a detailed explanation of her illness. Since, obviously, I couldn't do that, they wouldn't book her in and basically put the phone down on me. Absolutely disgusting. When did receptionists become triage nurses? And why do I have to give personal health details to an unqualified person.? This surgery is getting worse and worse.
GP surgery review: wellfield-health-centre
Title: I just want an appointment!
Rating: 2 out of 5
Visited: October 2022
The phone lines open at 8:30am. You're immediately in a queue with at least a dozen people. By the time they answer, all appointments are gone. They tell you to phone back tomorrow. Guess what happens tomorrow. See step 1.

As a working person, I just need a date and time in my calendar. I don't care if the appointment is three weeks on Tuesday. Why can't we just book an appointment for goodness sake?

For a time they had the ability to book an appointment on the app. But this penetrated their bureaucracy, so they removed it.

See step 1.

Good luck.
GP surgery review: wellfield-health-centre
Title: Cannot fault the service
Rating: 5 out of 5
Visited: March 2022
To be honest my husband and I can't fault the practice we have both recently had regular dealings with all disciplines and from reception staff to HCA to asthma nurse to GP can't think of anything negative
GP surgery review: wellfield-health-centre
Title: Outstanding Surgery
Rating: 5 out of 5
Visited: January 2022
Having had the privilege of being a patient for over 40 years I would like to share my thoughts. 
I have seen outstanding doctors over the years, with comments from consultants about the high standard of information given to them on referral. 
There are so many instances of amazing care I have received I could write a book!
No only have the doctors been, ( and continue to be) superb, the nurses are so caring and the reception staff so polite, informative and patient! 
The whole practice seem to work together on the wholistic treatment of the patient, which makes the care second to none. 
I am shocked to read of so many people unable to wait a short while in a queue during a pandemic. 
My recent visit was a prime example of the time and care the nurses and doctors have for their patients. During the pandemic I had to have surgery and the practice still found the time to ring me post surgery and check I was well. 
I hope the practice continue to deliver such wonderful care and I can’t thank them all enough, for looking after me so well.
GP surgery review: cheadle-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: December 2023
I was found a last minute appointment on a Friday and I was so pleased about that, as I was concerned my Earache would worsen and I would need to go to A&E as happened once before.
I was seen promptly on arrival at the Surgery and after an examination I was given some ear spray. Very efficient and effective, really pleased with everything, 
I think this Surgery has changed so much
and I for one appreciate all the many
Improvements that have been made.
GP surgery review: cheadle-medical-practice
Title: At last an Appointment
Rating: 3 out of 5
Visited: December 2023
After trying to get an appointment back in November and being pointed towards a pharmacy, which I stipulated I didn't want. My problem I needed the appointment for had got dramatically worse. After filling in the online form,and including a photo. I first got a phone consultation then an appointment.  It was a shame that the poor doctor had to listen to an every growing list of ailments in one appointment as I've been unable to secure any over the last few months.  I received the medication I required back in November so fingers crossed this should now sort my problems.
GP surgery review: cheadle-medical-practice
Title: Lovely doctor very understanding at appointment
Rating: 4 out of 5
Visited: December 2023
Did an online request for an appointment heard back within an hr then got a telephone call within 2 hrs with an appointment for the next day, this is definitely a better service
GP surgery review: cheadle-medical-practice
Title: GP visit
Rating: 5 out of 5
Visited: December 2023
I had to be seen by a GP and it was organised very quickly and my GP sorted everything out with full explanation. Excellent service. Thank you, keep up the good work.
GP surgery review: cheadle-medical-practice
Title: HCA/nurse practitioners
Rating: 4 out of 5
Visited: November 2023
I had bookings for 2 sets of blood tests and results. The hca combined the blood tests to avoid blood being taken. Visit with diabetic nurse very helpful and informative. Another practice solved an appointment double booking generated by the system. My only concern was getting an email with my blood test results saying i had blood in my urine by text and no immediate access to a doctor for reassurance
GP surgery review: cheadle-medical-practice
Title: Good experience
Rating: 4 out of 5
Visited: October 2023
Went for a flu jab and covid jab today.  Nurse  very efficient . Asked about a shingles jab and she informed me that once the flu jabs were dealt with I would be called for.
GP surgery review: cheadle-medical-practice
Title: Thorough and efficient
Rating: 5 out of 5
Visited: October 2023
I attended for my flu and covid vaccination. The surgery wasn't too busy and the service was thorough and efficient. The practitioner checked how I had been on previous vaccinations. It was a good experience.
GP surgery review: cheadle-medical-practice
Title: Very good practice
Rating: 5 out of 5
Visited: October 2023
Went for my Flu jab today, experience was painless, very quick and I’m glad to have been able to receive it, practice is very efficient , whenever I have to attend.
GP surgery review: cheadle-medical-practice
Title: Quick and pain free
Rating: 4 out of 5
Visited: October 2023
I had my flu jab today. Straight in with the practitioner and done, no delay, and what's more, I didn't feel a thing.
GP surgery review: cheadle-medical-practice
Title: Vaccinations
Rating: 4 out of 5
Visited: October 2023
My husband and I attended for 'flu and Covid vaccinations and it was very well organised. We would like to thank all concerned.
GP surgery review: gatley-medical-centre
Title: Thank you for helping
Rating: 5 out of 5
Visited: April 2023
I recently registered with the Gatley practice and then needed some medication. The receptionist couldn’t have been more helpful. She contacted my previous surgery and got my notes, dealt with an issue regarding those and I had my prescription within 24hrs. Many thanks.
GP surgery review: gatley-medical-centre
Title: No access to services
Rating: 1 out of 5
Visited: January 2023
The practice is very difficult to gain access to via the phone!

The app booking service was switched during covid!

I work and phoning before work means you cannot get home!

No reponse to emails!

Do not go to the practice
GP surgery review: gatley-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: December 2022
Staff were so helpful, I phoned at 8.00am got an appointment straight away, doctor came out to greet me and went into the consultant room , listened to everything I had to say.. Could not have been in better hands..
GP surgery review: heald-green-health-centre-1
Title: Impossible to contact
Rating: 2 out of 5
Visited: December 2022
The GP themselves are great, but trying to get an appointment is almost impossible. I spent 40 minutes, and 28 phone calls trying to get anything other than a busy signal. Eventually I went on a waiting list to be called back a half an hour later to be told there were no appointments and I would have to try the same thing again tomorrow with no guarantee of an appointment.
GP surgery review: heald-green-health-centre-1
Title: Useless practice
Rating: 1 out of 5
Visited: March 2022
I have tried ringing the surgery for two days, i spent an hour ringing them with no reply at all. I am disgusted with them and will be changing doctors
GP surgery review: heald-green-health-centre-2
Title: Zero tolerance policy
Rating: 1 out of 5
Visited: May 2022
The doctors didn't know how to make the right hospital referral. They let me wait for 7 months for Wrong referral then they said sorry
I have horrible gallstones pain from May 2022 and still waiting the hospital appointment till date because of the wrong referral. I called them today they said We cannot control the hospital appointments, sorry you have to wait for your appointment
GP surgery review: jolly-medical-centre
Title: Superb healthcare
Rating: 5 out of 5
Visited: July 2022
Very good service received face to face  appointment promptly as regards time

Very constructive and  supported  listening by Practitioner  who  I saw  who recommended  appropriate way forward for me at this time  Thank you to 1 and all
GP surgery review: jolly-medical-centre
Title: Awesome Service
Rating: 5 out of 5
Visited: February 2022
I was able to make an appointment to be seen within a few hours and at a convenient time. Friendly....Speedy....and Efficient Service....
GP surgery review: new-collegiate-medical-centre
Title: Receptionist
Rating: 0 out of 5
Visited: April 2023
Received a call from the surgery in the afternoon. My wife tried to answer the call but as she is disabled by the time she reached to pick up the call, the phone stopped ringing, I immediately rang the surgery straight back. I requested to speak to the person who had contacted me yesterday. I was told by the receptionist that no one had been in touch. My wife had spoken to that person and explained that I was not available and will be able to speak to them again tomorrow. The receptionist said that there were no notes and no calls recorded.  
They wouldn’t let me speak to the manager or the Asthma nurse who had made the call. I have had similar incidents before. Doctors and Nurses are excellent. Unfortunately in my experience receptionists give organisations a bad name. I hope something gets done about this issue. If this continues, people will loose patience who bring income to the practice. I believe this is a training issue.
GP surgery review: new-collegiate-medical-centre
Title: Great nurse
Rating: 5 out of 5
Visited: March 2023
Very Friendly staff and the nurse was very nice and help full . The nurse explain everything very well.
GP surgery review: new-collegiate-medical-centre
Title: Caring staff
Rating: 5 out of 5
Visited: March 2023
Sometimes difficult to get through on the phone and to park, but both the current reception team and the clinical team are the best I've dealt with in the 6+ GP surgeries I've been registered with over the years.
GP surgery review: new-collegiate-medical-centre
Title: Great extra clinic
Rating: 5 out of 5
Visited: March 2023
The surgery provided a weekend clinic for cervical smears. This is something that many women choose to ignore but the weekend Clinic means that it is an accessible service for all. The nurse was lovely, efficient and understanding. She also explained everything extremely well. Thank you
GP surgery review: new-collegiate-medical-centre
Title: You should live with severe pain No problem!!!
Rating: 1 out of 5
Visited: February 2023
I had a severe lower back pain till my foot, affected my mobility badly (going to toilet or putting clothes on....etc was a nightmare) .
Phoned the surgery early morning at 8:40 am to get an emergency phone call with gp but been told sorry you called late and no available appointment, so they transfered me to have an appointment with gp through Livi application where gps have video call with patients. I did have that video call on 16th Feb. 2023 and the doctor said that I need a cerian pain killer to reduce the pain so I can move and do exercise but the doctor said she was unable to prescribe that pain killer due to its category as a controlled drugs, so she sent a message to my registered gp explaining the situation. And she advised me to contact my registered gp after sending them the message. I did contact the surgery on 16th Feb. 2023, they offered me an appointment on 29th March 2023 which was so ridiculous offer, then the lady asked me to call back the second day which was 17th Feb 23 at 1pm. I did call the surgery on 17th  on time to be offered again another appointment at 21st Feb 23. So the option in the view of the surgery was no problem ti wait 4 days in your severe pain!!!!
My comment is, why I was transferred to a gp who assessed my medical issue and decided that I need a certain pain killer then when I come back to the surgery they did not recognise her medical assessment so asked to wait in my severe pain till I get phone call appointment with my registered gp? 
Livi application gp is to reduce the pressure on the surgeries but unfortunately bad management made it useless in my case.
I had to seek private medical service which was assessed exactly as the Livi gp assessment with the same medication.
Note: gp on Livi is the same as gp in my registered gp. 
Mismanagement of my case put me on 2 options only....waiting in severe pain or borrow money to seek private help.....
GP surgery review: new-collegiate-medical-centre
Title: Great Practice - Some issues
Rating: 5 out of 5
Visited: November 2022
Today I called to book an appointment and was put on-hold for an hour. This is not just one instance. Has been happening a lot recently. Used to be very prompt but something is seriously wrong. Needs investigation.
GP surgery review: new-collegiate-medical-centre
Title: Great experience
Rating: 5 out of 5
Visited: October 2022
Nurse was fast in administering the flu jab. Polite and patient as well. The receptionist was also polite which makes a change from some of the rude ones.
GP surgery review: new-collegiate-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: October 2022
Went in for my flu jab, it was a warm welcome, advised to wait and take off my jacket in prep for my vaccination.
Called in by a very friendly staff, who introduced herself and what she is about to do, she asked for my allergy, injected me gentle and after care was good, assisted me to put my jacket back on and wished me well on my way out.
I was relaxed and felt supported throughout.
GP surgery review: new-collegiate-medical-centre
Title: Very good
Rating: 5 out of 5
Visited: October 2022
I like the patient service it was very good and i would recomend it to friends and family and also i love how you take me in for my appointment early today
GP surgery review: new-collegiate-medical-centre
Title: Efficient, caring and friendly
Rating: 5 out of 5
Visited: October 2022
Attended the Saturday clinic for my flu jab. Fast efficient and friendly service - didnt feel a thing.
GP surgery review: park-view-medical-centre
Title: Still a great medical centre
Rating: 5 out of 5
Visited: March 2023
Recently been having appointments at Parkview Medical Centre, after a long gap over the pandemic period. The communication and attention I am receiving from the doctors, nurse and reception staff is brilliant - still a great medical centre!
GP surgery review: park-view-medical-centre
Title: Very poor
Rating: 2 out of 5
Visited: March 2023
Got a text message through asking me to make an appointment with a doctor to discuss my recent blood test results on the 6/3/23
Closest appointment 22/3/23
A:let’s hope it isn’t a time sensitive issue 
B:This has now put a long awaited surgery on hold
Why send a message and then have to wait for 2 weeks to find out what the problem is especially when I have many medical problems and mental health issues
GP surgery review: park-view-medical-centre
Title: Extremely poor practice
Rating: 1 out of 5
Visited: December 2022
I did an online consultation for my 13 year old daughter, concerned that she might have an ear infection (as trying to get an appointment when you eventually get through on the phone is near impossible). I never received any communication at all from this surgery, which I find absolutely outrageous especially when it tells you someone will be in contact within 48 hours.
GP surgery review: park-view-medical-centre
Title: Never any appointments
Rating: 1 out of 5
Visited: August 2022
Were unable to find me an appontment for the next month, always fully booked. I asked whether they should be thinking of getting more nurses in because this is always the case and mine and others health is suffering. I got passed to someone who started screaming down the phone so I told them I was going to end the call, she didnt even let me speak before aggressively roaring down the phone. I told her "I'm putting the phone down", meanwhile she was screaming "well if you dont like it maybe you should leave the surgery". I have put up with many 90min waits through my time at this surgery and"we dont have appointments","we can only book 4 weeks on advance but theres no appointments for 4 weeks" It is time for me to change surgeries, I was reluctant but this has given me the push I need.
GP surgery review: park-view-medical-centre
Title: Absolute Joke!
Rating: 1 out of 5
Visited: June 2022
Today is the 6th june 2022
I rang at 8:31 in the morning and got thru at 8:45 and booked in for a emergency appt, one of the receptionists said to me i would get a call from 1pm and 6pm , but the surgery closed at 6pm and now its 10:30 i really needed a medical fit note
GP surgery review: wellfield-medical-centre
Title: every time i calm for a appointment the se no appointment
Rating: 1 out of 5
Visited: October 2023
every time i call for a appointment the se all appointment full when i go surgrey all empty no one ther i wait outside 1 uhr only 1 people go inside
GP surgery review: wellfield-medical-centre
Title: Poor service
Rating: 1 out of 5
Visited: July 2023
When a child is unwell we phone them and then the doctor checks and asks questions over the phone. They give us a link to send pictures. Because of this, the children sometimes get more Ill and so are taken to emergency which can put more pressure on the nhs and a&e. They should call the patient to the practice and check as it is more suitable and the risk of Covid is low too now.
GP surgery review: wellfield-medical-centre
Title: Not happy
Rating: 1 out of 5
Visited: March 2023
I want to change my GP, Firstly they are so inconsiderate they haven’t even gave me my blood test results and when I asked for my results I was faced with hate and attitude they tried to make an appointment on the spot with no details beforehand, they winded me up even though they know I have mental health issues and staff did not speak in a respectable manner towards me. I would not recommend this GP to anyone.