janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-downland-practice
Title: Second to none
Rating: 5 out of 5
Visited: October 2023
Doctor caring listens to your concerns gives excellent advice and always there to help if it was not for my doctor I would possibly not be around now the pharmacy is excellent as well they give you good information and always ready to serve many thanks
GP surgery review: the-downland-practice
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
This is the most thorough and outstanding practice I have every been too, you can’t fault them they always go above and beyond
GP surgery review: the-downland-practice
Title: Professional yet friendly & welcoming
Rating: 5 out of 5
Visited: September 2023
I cannot commend this practice enough. At every level whether you’re seeing a GP, practice nurse, receptionist or a member of the pharmacy team you are left in no doubt that your well-being is at the forefront of their approach. They go that extra mile when they can to consider you as a person & not just a “patient”.
GP surgery review: the-downland-practice
Title: Caring Practice
Rating: 5 out of 5
Visited: September 2023
Very intuitive questions and concise diagnosis. Doctor had a good understanding of my case and asked meaningful questions
GP surgery review: the-downland-practice
Title: Very very good Practice.
Rating: 5 out of 5
Visited: September 2023
My GP and the other doctors are very good in listening to my problems and helping me. I also have sent messages to my GP this month and also get good replies again helping me. Thank you.
GP surgery review: bourne-end-&-wooburn-green-medical-ctr
Title: you always respond to requests very quickly
Rating: 5 out of 5
Visited: October 2023
I listen to our children complain about the lack of service where they live and realise how lucky we are to be at this surgery.
I always get a response when I register a request on-line and often get to see a Doctor that same day. ( but I suppose you need to realise that it helps to make the request at 8 am )
GP surgery review: hightown-surgery
Title: Covid vaccination
Rating: 5 out of 5
Visited: November 2022
Plenty of friendly and helpful staff. My appt. was for 08.30. I was done and dusted by 08.33. The service was running like clockwork. Many thanks High town. Best wishes. David Archibald.
GP surgery review: hightown-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
I recently attended a vaccine clinic where I was receiving both my covid booster and flu vaccine, it was well organised and both my husband and I were in and out within 5 minutes, staff were caring and attentive, thank you.
GP surgery review: hightown-surgery
Title: Covid booster organised brilliantly
Rating: 4 out of 5
Visited: November 2022
Great system. In and out within 5 or 6 mins. Staff and support workers were well organised. Will look forward to the next booster.
GP surgery review: hightown-surgery
Title: Efficient practice
Rating: 5 out of 5
Visited: November 2022
The whole process around the Covid and Flu vaccines has been efficient.

Text alerts, simple booking process and on the day a really great and efficient experience.

Well done to the whole team.
GP surgery review: hightown-surgery
Title: covid and flu jab experience
Rating: 5 out of 5
Visited: November 2022
All of the team involved on 5th November 2022 were very welcoming, ready to answer question and very efficient.  In all, in a great experience.
GP surgery review: hightown-surgery
Title: Fastest than a Formula 1 changing a tyre! :0)
Rating: 5 out of 5
Visited: November 2022
Just attended my COVID booster. Received my booking text, then my reminder the day before (nice touch) then walked in to a friendly greeting, walk down to the room, sat down….didn’t feel I thing…done.
GP surgery review: hightown-surgery
Title: Slick, well organised & quick
Rating: 5 out of 5
Visited: November 2022
Went to the surgery for Flu & Covid jabs. From start to finish it couldn't have been more that 4-5 minutes. Brilliantly organised & friendly staff. Hats off to them all & thank you.
GP surgery review: hightown-surgery
Title: Covid & Flu Vaccines
Rating: 5 out of 5
Visited: November 2022
So well organised from text notification, booking online, checking in, and the appointment itself. Everyone was welcoming, helpful, and everything done with a smile. Thank you.
GP surgery review: hightown-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
We had  flu and Covid booster. The service was very fast and efficient. Very well organised. The injections were virtually painless. As someone who has had too much experience with injections, this was very much appreciated.
GP surgery review: hightown-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: November 2022
Went for Covid and flu jab. Seamless organisation, still maintaining upgraded infection control. Also vigilant in regard to any underlying health issues. Professional and empathetic nurses. Moving to this practice several years ago was the best decision I have ever made in regard to looking after my health.
GP surgery review: banbury-cross-health-centre
Title: Update ‘extremely helpful nurse’
Rating: 3 out of 5
Visited: June 2023
My review gave 3 stars but I meant to give it 5 as my experience was so good. As I said before the nurse was kind, friendly and professional. I also forgot to mention the two receptionists on Green floor who were also very helpful and happy. You are all appreciated very much.
GP surgery review: banbury-cross-health-centre
Title: Wonderful Practice
Rating: 5 out of 5
Visited: June 2023
I am very anxious about visiting the doctor, the receptionist was lovely and so understanding. I Got a same day appointment with a lovely Doctor. I used the call back system it worked very well. Thank you all so much xx
GP surgery review: banbury-cross-health-centre
Title: Fantastic appointment
Rating: 5 out of 5
Visited: May 2023
The receptionist was friendly and helpful.  My husband is deaf and the GP made sure that he understood everything he said, facing him at all times and speaking clearly. He was professional and extremely caring . 
A very satisfactory experience
GP surgery review: banbury-cross-health-centre
Title: No Empathy
Rating: 1 out of 5
Visited: May 2023
Having taken my Mother to the JR Oxford to see a Specialist on Monday and to be told my Mother needs painkillers but only the GP can supply, I find it appalling that the GP is on Holiday and my Mother told she can't speak to a GP until next week!
GP surgery review: banbury-cross-health-centre
Title: Phone never answered - appointments non existant
Rating: 1 out of 5
Visited: May 2023
Tried to get through on the phone for weeks and phone is never answered!
Don't dare turn up without an appointment, as you will get cross examined by a receptionist to say why you're there and then just told to ring again.
So you go round and round in circles for evermore!
Whoever is in charge of the appointment booking system really needs to buck up their ideas. It's the worst it's been in my 70 years.
Currently, not fit for purpose!!!
GP surgery review: banbury-cross-health-centre
Title: Practice visit
Rating: 5 out of 5
Visited: May 2023
Very professional in listening and understanding the concerns of the patient, offering sound advice in their professional and supportive role.
GP surgery review: banbury-cross-health-centre
Title: missed basic checks!
Rating: 3 out of 5
Visited: May 2023
the past 2 times I have visited a Dr I have not had my blood pressure checked. my arms are too big for the standard size cuffs and rather than having the alternate size available or doing it old school way it gets completely missed. lets hope my blood pressure is ok and that i don't have any issues that may require treatment. i cant be the only person to have larger upper arms. something as basic as a blood pressure check should be getting done!
GP surgery review: banbury-cross-health-centre
Title: Book booking system
Rating: 3 out of 5
Visited: May 2023
Booking is very frustrating. Phone system has a really long message and it isn't possible to use the options until you have listened to the whole thing. Message is misleading, it says you can book appointments online or via the NHS app so I thought I would try that rather than wait on the phone. Tried the NHS app and online and both say that it isn't possible to book appointments online and you have to call. Had to phone and listen to the long message again! 

Really is about time these systems were brought into the 21st century
GP surgery review: banbury-cross-health-centre
Title: Really lovely GP
Rating: 4 out of 5
Visited: April 2023
I had an appointment today and I was so impressed with the level of professionalism and thoroughness of the GP I saw.  I was made to feel really comfortable and I felt totally confident in the care I received. Thank you
GP surgery review: banbury-cross-health-centre
Title: Excellent 5 star practice
Rating: 5 out of 5
Visited: April 2023
We have been with the practice for 5 years and have found everyone to be helpful and efficient. Visiting today for an ecg and possible chest infection, I couldn’t have asked for better or speedier treatment.
GP surgery review: poplar-grove-practice
Title: Impossible to book an appointment
Rating: 1 out of 5
Visited: April 2022
Poplar Grove does not make advance appointments, if you wish to see a GP you must call after 08.00am on the day. I called at exactly 08.00am but the line was already busy and it remained that way (I tried every few minutes) until 10.00am when I gave up and went to the surgery in person. A very pleasant receptionist sympathised but explained that this was 'the system' and that ALL the appointments for that day had been filled by 08.30am... It seems that unless you are very fortunate and get through in the first half-hour you will never see a doctor at this practice.
GP surgery review: poplar-grove-practice
Title: Thank you
Rating: 5 out of 5
Visited: April 2022
Just wanted to say a huge thank you to the staff - there’s always one or two that let the side down but on the whole my experience has been good.
Most of the team are helpful, polite and welcoming (if you can avoid the 3 rude receptionists )
I’m aware the practice has been hit by covid so just wanted to say well done for keeping  going  - we really do appreciate your assistance 
Appointment system can be frustrating but demand is high like it is all over the country; I was added to a gp list, got a call back and all sorted without having to visit on this occasion.
GP surgery review: poplar-grove-practice
Title: Amazing Staff
Rating: 5 out of 5
Visited: March 2022
Whenever I speak or see any of the staff, I am impressed with their knowledge and patience and willingness to help me.  It can be difficult to get through between 8-9 as so many patients are calling.
I appreciate what a hard job everyone at the surgery has but I would 100% recommend the surgery. Thank you so much
GP surgery review: poplar-grove-practice
Title: Very impressed with service
Rating: 5 out of 5
Visited: March 2022
I act on behalf of my elderly neighbour and have had contact with the surgery many times over the past year or so. I have found the reception staff very polite and helpful. I have not had to wait to get through to reception. The GP’s have always called back in an acceptable timeframe and all queries have been dealt with or resolved.
GP surgery review: poplar-grove-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: February 2022
All the staff from the reception to the doctors could not have been more helpful. They all seem caring and are very quick to offer advice if needed . Have only been qith them for 6 months but certainly recommend them as a doctors practice.
GP surgery review: poplar-grove-practice
Title: no pre booked appointments
Rating: 1 out of 5
Visited: February 2022
Ring at 08:00 and you are kept waiting on hold for ages, my husband waited for 50 minutes then gave up.  Today I rang after 16:00 to make an appointment but was told I had to ring in at 08:00 to get a same day appointment as they don't offer any pre booked appointments.  They push everyone to call at 08:00 and wonder why no one can get through.  It's nigh on  impossible to speak to a doctor or get any help here.
GP surgery review: poplar-grove-practice
Title: Superb in every way!
Rating: 5 out of 5
Visited: January 2022
Today I had to visit the Doctors for a number of things. My visit brought me into contact with the reception staff, nurses, the prescription team and a Doctor. I must say that each and everyone provided the best possible care. They showed compassion, empathy and a real desire to help me. I'm blown away by the service I received they totally exceeded my expectations.
GP surgery review: poplar-grove-practice
Title: Left Hand Doesn’t Know What The Right Hand Is Doing
Rating: 2 out of 5
Visited: January 2022
All too frequently now, on the rare occasion  I can see a Doctor or have a telephone consultation with a GP, there is a disconnect between what the Doctor asks the patient to do in regards to booking a return appointment to discuss results of tests or being asked by the GP to have bloods or other tests done by the nurse in the practice before returning to see the GP and the Receptionist ‘deciding’ that’s not an appropriate action or ‘allowing’ or not, an appointment to be made. I’m pretty sure it’s the GP who’s undertaken 7 years of medical training and not the Receptionist so it baffles me when they say, “you can’t do that” or “we don’t carry out routine tests”, “the Doctor wouldn’t have said that” or worst of all questioning whether you’re telling the truth and keeping you on hold whilst they check the GP’s notes and then saying the notes are unclear and they have to check with a nurse. Then saying it’s not usual but on this occasion they’ll allow an appointment to be made, like they’re doing me a massive favour and not providing basic health care as expected. If you question the Receptionist they will always say that the Doctor doesn’t know what they’re doing but if mentioned to the Doctor, they’re always adamant that the Receptionist should follow their instructions. Very dissatisfactory. The tail shouldn’t be wagging the dog!
GP surgery review: wokingham-medical-centre
Title: helpful arranging emergency medication
Rating: 3 out of 5
Visited: February 2022
Last week I had a shortage of medication. I would like to thank all those involved in arranging an emergency supply collected from my pharmacist. This was a massive help/relief to me.

George Macdonald
GP surgery review: wokingham-medical-centre
Title: Great Doctors worst Admin
Rating: 3 out of 5
Visited: January 2022
Spoke a GP after an ultrasound scan, and was told I have see a specialist consultant. Told the GP I have private medical care for which I need a referral letter. The GP said he will instruct the admin to write a letter for me. After a number of telephone calls to the surgery (a miracle you get through) I was told it will take a WEEK to write  a simple letter! Feel so guilty asking the admin staff for this very difficult task
GP surgery review: wokingham-medical-centre
Title: Unfriendly, badly organised, and no availability!
Rating: 1 out of 5
Visited: January 2022
It is impossible to book appointments.. just try to call the surgery to realise how much it is a nightmare and there is no online appointments either! There is extremely limited availability and they even changed my GP without letting me know!
GP surgery review: windrush-medical-practice
Title: I have experienced wonderful service until yesterday.
Rating: 4 out of 5
Visited: August 2023
The GP that saw my daughter and I was obviously in a bad mood. She was abrupt, and came across as rude. She became aware of her mannerisms as the consultant was nearing the end then began to change her tone of voice then spoke with encouraging words. My daughter and I were made to feel dismissed and unwelcome.
I will be making sure my daughter and I will never see this GP again.
GP surgery review: windrush-medical-practice
Title: Good and helpful
Rating: 4 out of 5
Visited: August 2023
Found  it to be very helpful and the staff were polite and friendly have had problems of late and they always did their best to get me a appointment
GP surgery review: windrush-medical-practice
Title: Good GPs
Rating: 2 out of 5
Visited: August 2023
Nice gps who are knowledgeable and kind

Unfortunately have had several experiences of the receptionist being rude, blunt and unhelpful. Wait times are very poor, and the current system isn’t flexible to allow everyone to access it for routine issues. 

Disappointing interactions overall with non-clinical staff. But overall they get the job done and good quick response when it comes to urgent matters
GP surgery review: windrush-medical-practice
Title: GP went above and beyond!
Rating: 5 out of 5
Visited: August 2023
Following recent tests my GP made phone contact at what most people would refer as "out of hours" with advice and details of further referral. This has moved the process on rapidly and shows the absolute promise of care from an exceptional practice. Thank you and well done
GP surgery review: windrush-medical-practice
Title: Great care
Rating: 5 out of 5
Visited: August 2023
I am surprised the surgery are not charging me rent, I have been coming for so long. Every time i come, i am greeted with a smile no matter who i am there to see. The staff are always great with their advise, and how to continue self care at home.
GP surgery review: windrush-medical-practice
Title: Lovely Practice
Rating: 5 out of 5
Visited: August 2023
The whole experience is smooth sailing. The staff are lovely. Very clean, modern environment   It runs really efficiently. Best practice I’ve ever been too. I used to live in Berkshire and have previously been register to 3 other practices.
GP surgery review: windrush-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
The reception staff and doctors at this practice are always very professional, helpful and caring.  Never seem to have a problem getting appointments.
GP surgery review: windrush-medical-practice
Title: great Treatment
Rating: 5 out of 5
Visited: August 2023
I had weeks of ear pain saw two nurses for treatment this didn’t work fully so referred to gp who thought still had infection in ear canal and prescribed stronger antibiotics for me so waiting for these to work now
GP surgery review: windrush-medical-practice
Title: Thorough and kind
Rating: 5 out of 5
Visited: August 2023
I really came away from my nurse appointment feeling positive. She was encouraging of my self care and efforts to treat myself, and she explained things clearly. I appreciated her approach of not rushing to prescribe antibiotics if not needed and also helping me think about how to prevent the problem from recurring
GP surgery review: windrush-medical-practice
Title: To much reliance on media/phone.
Rating: 3 out of 5
Visited: August 2023
Had to wait for 1st appointment, then X-ray. 3 week wait for result. Wait for 2nd appointment to see a doctor, referral to someone else. Another wait of a few weeks I believe. Watch this space! Feeling a bit adrift
GP surgery review: hughenden-valley-surgery
Title: Great professional care
Rating: 5 out of 5
Visited: October 2022
In the last week I have seen two different GPs, two different nurses (one twice) and been referred for further diagnostic and evaluating tests at Hughenden Valley GP Surgery. I have been incredibly touched and impressed at how caring and professional all the staff have been. My concerns have been taken seriously and I have been treated with care and respect. I feel humbled by all this when I know how incredibly stretched the NHS is in every way. Thank you all
GP surgery review: hughenden-valley-surgery
Title: Recent good experience.
Rating: 4 out of 5
Visited: September 2022
My personal recent experience with the surgery: Over several appointments, I have had good care and kindness from 2 doctors, a nurse and several receptionists. The process of making the appointment was hampered by a shortage of receptionists and a confusing phone set up (hence the loss of a star), but once the phone was answered, receptionists were very helpful.
GP surgery review: hughenden-valley-surgery
Title: Very Disappointing
Rating: 2 out of 5
Visited: August 2022
This once used to be a great surgery.
Covid apart it seems that the surgery has  totally lost its way, some staff are excellent but others are just plain rude and totally unhelpful with an awful attitude. 
Phone when eventually answered is laden with so much pointless information. It’s pot luck as to the ability of who answers the phone. 
The whole place needs a serious review of its whole management ethos. 
Which again is such a pity as the doctors that remain are first class.
Please someone take this place by the horns and sort it out before it goes into total failure.
GP surgery review: hughenden-valley-surgery
Title: Terrible - can never get hold of them, econsult not working
Rating: 1 out of 5
Visited: August 2022
The surgery is very hard to contact if you do get through expect a 30 min wait time. Econsult not usable which isnt of any help to get to talk or see a doctor. No idea why this has been like this for such a long time, Appreciate Covid, staff shortages etc - but no improvement made - was such a great surgery shame not now.
GP surgery review: hughenden-valley-surgery
Title: Unreliable
Rating: 2 out of 5
Visited: July 2022
It’s nearly impossible to get hold of anyone at this surgery, and once you do get through the process is unreliable. 

I’d not heard back any results in 5 weeks so I called to follow up and I was told they would have someone look into it. 2 weeks later I’d still not heard anything so called again to find nobody had even taken a look at my issue and only then did they book in for a GP to get back to me.
GP surgery review: hughenden-valley-surgery
Title: Shambles
Rating: 1 out of 5
Visited: July 2022
This surgery used to have the best reputation in the area.  However, now it is a shambles.  My husband has been trying to make an appointment for weeks and cannot get through on the phone.  I went down to the surgery in person and made an appointment for him and even got it written down. When he showed up they said they had no record of it and said he could only make and appointment by phone. Madness.
GP surgery review: hughenden-valley-surgery
Title: Used to be excellent
Rating: 1 out of 5
Visited: May 2022
This practice has gone downhill in the last 2 -3 years. I recognise that covid has put a lot of pressure on the doctors, but it appears that the practise is suffering from bad management and compared to other surgeries in the area, the level of service is nowhere near as good. It is very difficult to get a face to face appointment with the doctors, it takes a long time (often over 20 minutes) to get through to a care navigator who is the adjudicator on if you can even get a phone appointment with the doctor, processes are often not adhered to, for example not informing you that you need a prescription review until you get to the pharmacy to pick up your medicine. The current Doctors Inspection report reflects how good this practice was 4 -5 years ago and it is far from representing the level of service offered today. It needs a complete overhaul of practice management
GP surgery review: hughenden-valley-surgery
Title: Incompetent
Rating: 1 out of 5
Visited: May 2022
Despite the surgery receiving a communication from an external specialist to add a prescription to my record, and a chase up call (waiting time 15 mins to get through) from me 7 days ago, I called today (10 min wait time) and the doctor still hasn’t approved the prescription and added it to my record for collection. 
This isn’t the first time I’ve had problems with incompetence at the surgery. Maybe the Practice Manager should read these reviews and provide an explanation, so far not a single one has a response! Maybe that says something about their interest in providing an acceptable level of service!