janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: park-lane-surgery
Title: Superb experience with all staff
Rating: 5 out of 5
Visited: March 2023
I have just moved to this practice following a recommendation from a friend and I am delighted I made the move. I have attended the practice twice, the reception team were so helpful and my nurse led and GP appointments were both brilliant. Thank you to everyone.
GP surgery review: park-lane-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2022
Have only recently registered at this practice and have been very impressed. Minimal wait at 8 am  and have got timely appts - telephone and face to face. Clinical and admin staff are helpful, knowledgeable and friendly. Having been at 2 other practices over the past few years, this is like a breath of fresh air. Well done and thank you to all concerned.
GP surgery review: park-lane-surgery
Title: Great surgery
Rating: 5 out of 5
Visited: January 2022
Just wanted to give some positive feedback at a time when people often complain - I get anxious about my health from time to time and being able to request an appointment online and to not have to jump through hoops to be seen has really helped me this week and meant I have been seen and problem dealt with. Really grateful to the kind receptionists and doctors at this surgery!
GP surgery review: peartree-medical-centre
Title: Irresponsible gp center
Rating: 1 out of 5
Visited: December 2022
Very poor experience. The gp center keeps you waiting for weeks and weeks. I was pregnant and I wasn’t given any preference in case of medical emergency. Availability of midwife only once a week makes everything difficult. No doctor was willing to talk to me or give a call back and n my case. Midwife moved my callback appointment to next weeks without letting me know and my matb1 form is now delayed to give to employer. Absolutely pathetic practice  centre with no responsibility what so ever. Will be changing my GP center asap. Very bad experience and n the last few months.
GP surgery review: st-thomas-road-surgery
Title: Positive feedback
Rating: 5 out of 5
Visited: March 2023
I received a call back from a GP today as planned. My test results were explained to me, additionally the GP advised and helped me with a prescription required. Throughout the consultation the GP was professional and polite, I did not feel hurried at all. Speaking from experience I have always found all staff at the surgery courteous, polite and helpful. Clearly there is tremendous pressure on all health services, however in my experience this has not detracted staff from being polite and professional with any contact I have had with the surgery.
GP surgery review: st-thomas-road-surgery
Title: Great practice, “but”
Rating: 5 out of 5
Visited: December 2022
Speaking with the receptionist today 5.12.22, I need a call back with my GP, he’s not available till tomorrow, but they would not pre-book a call back, my GP has witnessed my symptoms, so he will fully understand, I wasn’t asked why, or what my reason was for needing a call back, or if I could speak with another doctor, if my symptoms get worse, it may be a case of A&E, I do like the surgery, but sometimes they are let down by the reception staff, if they are to ask questions, then they should try and make sure they have asked the right ones, and if a alternative can be suffice, now, on top of my worries regarding my concerns, I am now left feeling extremely anxious.
GP surgery review: vernon-street-medical-ctr
Title: No service. It's closed. Basically
Rating: 1 out of 5
Visited: July 2023
They told me they get 50 calls every morning from patients wanting to be seen and half can't be seen, yet the place is "currently taking on new patients". They absolutely cannot handle the number of patients they have so I'm assuming there must be some sort of bonus for signing up new patients because this place is clearly about making money not for helping people. The place is empty when you actually get to go there but you can only get an appointment if you go through 111. I know Friargate surgery is even worse so what choice do you have? Die on hold....
GP surgery review: vernon-street-medical-ctr
Title: Unreasonable practice
Rating: 1 out of 5
Visited: April 2023
I usually order off the NHS online ordering system. This definitely does not correspond with the repeat prescription.  One of them decides you need a review and before you know it you have to go without vital meds, phone the surgery and they tell you to phone the prescription line, well that's left me 5 days without antidepressants,  I'm going through hell, been on them for years. The chemist also had problems ordering anti epileptic meds, so i'm in a real mess. Looks like I need to use the open appointment for the psychiatrist to sort this out.
GP surgery review: vernon-street-medical-ctr
Title: Rubbish practice
Rating: 1 out of 5
Visited: March 2023
Vernon street used to be very good some years ago 
These people are now very evil ,make you feel uninvited i feel even more depressed now i wish i never attended 

The problem is you never get to see a doctor theres too many clinicians and they just panic and want to get rid of you

The receptionist are very very rude always raise there voice if you answer back they always threaten to end the call

Ive wanted to complain for years but i find it in my heart to just forgive but yesterday/today ive had enough 
I will never come back here again and i honestly feel really down
GP surgery review: vernon-street-medical-ctr
Title: Quick Response
Rating: 5 out of 5
Visited: March 2023
I would like to thank everyone in the surgery for their work. Last Monday I used the online form to request a blood test. I received the blood form a couple of hours later. I went for the blood test on Thursday and on Friday I received a text from the GP with a recommendation based on the results. I would express that I feel that my concerns have been taken seriously and the fact that I received a response so quickly was very important for my peace of mind. Thank you!
GP surgery review: vernon-street-medical-ctr
Title: Great response
Rating: 5 out of 5
Visited: January 2023
I have always found the ability to message the practice consulting room with any issue very good with a quick response provided. In the most recent case I was responded to the same day, sent for an x-ray and within 3 working days was phoned by the GP with the results and options for treatment. This system has worked very well to me and reduced needing to see the Dr face to face.
GP surgery review: vernon-street-medical-ctr
Title: Absolutely shocking
Rating: 1 out of 5
Visited: November 2022
Having attended a appointment with my 89 year old mother on 24/11/2022 I was shocked to see the whole experience.
The receptionist was very rude when checking in my mother, as the checking in board was not working.
After being told to sit down in a very dirty waiting room.
My mother then went in with a clinician to have blood test, and to give a water sample. 
My mother then returned with her water sample, and paper work in a bag to give to the receptionist. 
The receptionist asked her in a very abusive manor if the sample was in a separate compartment to the paperwork? 
Luckily I was there to stand in and ask what did she mean? 
After being told like a child how to do this , I handed the bag over. 
The surgery display all over about how the staff should not be abused, and I totally agree with that 100%. The way they treated my mother today was like abuse, and is shocking, and if I wasn’t there to witness that, then nothing would be done. 
My mother has expressed before how she gets anxious about attending the surgery, and now I know why. 
I myself attend my surgery which is also NHS, and I can only say that is amazing. 
My mother has also expressed how when she tries to call she can never get through, and having seen that with my own eyes today, when waiting in the waiting room I see why, when the phones are ringing, and being ignored.
GP surgery review: vernon-street-medical-ctr
Title: Rude staff member and helpful staff members
Rating: 2 out of 5
Visited: October 2022
I’ve been with this practice for 5 years and have had mixed experiences with the GPs. The ANPs are fantastic and always helpful. Since Covid it has become almost impossible to get an appointment.  I rang the other day , I wasn’t able to get through for the 1st 8 attempts and then finally after waiting 40 minutes got through.

When I did get through the staff member couldn’t hear me and called me back which I really appreciated as it meant I didn’t have to get in a long queue again which was just great. When this has happened before they’ve just put the phone down.


I am a hospital doctor in the NHS so understand the pressures that we are all under and try to be as tolerant as possible however  I went to drop off a sample today and the lady in reception at the Lanes was incredibly rude to me. 

She made me feel as though I’d committed a crime just for walking in to the surgery. I’d be horrified if a member of staff that I worked with treated patients like that. 

Since Covid having to ring the practice actually makes me feel very stressed and anxious as it’s just a massive hassle. 

Like I said we’re all under pressure but speaking to patients with respect doesn’t cost anything.
GP surgery review: vernon-street-medical-ctr
Title: Always been a good practice for me
Rating: 5 out of 5
Visited: June 2022
Neve had trouble getting through, line busy: i will keep redialling until i get in the queue. Staff have always been very helpful, it is a very good surgery.
GP surgery review: arden-house-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
Friendly ,caring  ,understanding ,helpful staff 
The practice has a spacious waiting room ,your greeted by reception staff behind the desk 
Like the personal touch when the Doctor comes to the waiting room to walk you into there consulting room
The Domestic cleaners do a wonderful job  of keeping the practice clean
Thanks to all at Arden House Medical Practice
GP surgery review: arden-house-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: March 2023
Brilliant practice. I can always get an appointment with a GP. The online services are absolutely spot on and quick to respond, so well done to the admin team.
All GPs are friendly and approachable.  Even throughout COVID measures, this surgury was still seeing patients via phone but also face to face if required. I felt compared to other surgeries arden house kept on providing support to patients at time we all felt most vulnerable. They also have fantastic sign posting to other services and will provide information via text message. I'm tech savy so I love this communication option,  its efficient and convenient.
Well done Arden house team
GP surgery review: arden-house-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
Reception staff friendly, GP who listened to my concerns and was responsive. Booked on the day I needed it within a week Excellent service
GP surgery review: arden-house-medical-practice
Title: Appointments
Rating: 3 out of 5
Visited: January 2022
We are told never miss your appointments as this costs the NHS Millions. Please practice what you preach. I had a telephone appointment booked for 9am this morning. At 10am I telephoned reception to be told oh don't worry we will let her know you called. Forgive me but it's very easy to ask reception to ring a patient at 9am and give them an excuse. It's simple manners. Yes your going to say like everyone we are very busy covid and etc. Every business in the UK is using that one next week we are told treat it as a cold lol
GP surgery review: buxton-medical-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: November 2023
My doctor always listens to  my thoughts and feeling and shows empathy. I never felt like i was being judged. He has truly helped me and my 16 week baby. I can nit thank him enough.
GP surgery review: buxton-medical-practice
Title: Patient centred healthcare at its best
Rating: 5 out of 5
Visited: November 2023
I recently had some health concerns that led me to attend the Buxton Medical Practice for the first time.
From the outset, I was treated respectfully and professionally by all staff but perhaps more importantly with an open, friendly and reassuring welcome.  The process for booking an appointment was easy, efficient and timely with excellent communication throughout. It’s always good to have email and text confirmation which is then backed up with timely reminders. 
I saw a locum doctor, who took time to listen and make  copious notes before undertaking her initial examination. From this point she organised blood tests, x-rays and an ECG which were completed within 7days.  Immediately results were available I was given the opportunity to have an in-depth consultation with the practice doctor. This was relaxed, informative and extremely helpful. Resulting actions and follow-up were discussed thoroughly and left me feeling reassured and confident that I had received the best possible response to my health concerns. 
All this within one week! So how do I rate Buxton Medical Practice? 
Communication:  outstanding
Quality of patient care: outstanding 
Attentiveness of medical and administrative staff: outstanding 
Quite simply, a great example of how patient centred healthcare should be.
GP surgery review: buxton-medical-practice
Title: They never actually do anything
Rating: 1 out of 5
Visited: August 2023
I was supposed to have my liver scanned which never transpired because Buxton Medical forgot to request it with the hospital. 

I was also supposed to have a cervical screening recently and have concerns/symptoms of cervical cancer. I used the check-in screen (this is the only way they allow you to check in), pressed ‘finish’ and the machine told me to sit in the waiting area, which is exactly how it has worked every visit. I waited for well over an hour before asking what was wrong as I am used to waiting around an hour for each appointment at the practice. I was told that they “can only apologise” but the check-in machine had failed for me. Despite the fact I’d done everything right, I was punished by not being given my appointment due to the facts that the machine failed and the nurse was running late. If I had messed up the check-in, I would have taken it on the chin, but I was denied my appointment after checking in correctly on my end, that I waited an hour and a half because of the practices failure. I felt so let down and just desperately wanted my appointment but the nurse refused after being told about the situation by reception. 

They constantly fail! It’s not fair and completely irresponsible to run a practice that way when you have people’s health at stake.
GP surgery review: buxton-medical-practice
Title: Brilliant staff
Rating: 5 out of 5
Visited: May 2023
I phoned the surgery about having pain from my recent knee replacement scar. I was quickly seen by a wonderful nurse and even one of the doctors popped in. They identified I had an infection and could'nt have been more helpful. Thankyou for seeing me promptly and being both professional and caring.
GP surgery review: buxton-medical-practice
Title: Extremely helpful, caring and understanding.
Rating: 5 out of 5
Visited: May 2023
Since we joined the practice, we have nothing but praise for them. We've found everyone, the receptionists, pharmacist and doctors so approachable and understanding. Nothing really seems too much trouble for them. I've had a few problems with my medication, through no fault of theirs, and they dealt with it so efficiently I needn't of worried. This is how a doctors practice should be.
GP surgery review: buxton-medical-practice
Title: rapid response!
Rating: 5 out of 5
Visited: May 2023
Had a tel consultation, and was invited to see the on-call GP that afternoon. Very impressed by the friendly approach in what must be trying times. Thorough check of my problem plus cross-check with specialist in ENT medicine. Prescription printed off to get meds.
GP surgery review: buxton-medical-practice
Title: Caring Practice
Rating: 5 out of 5
Visited: March 2023
My wife Carole & I have been  using Buxton Medical Practice for more than thirty years and the care that we have received during this period has been first class. There have  been  many changes in this time but the service has remained excellent and even though with their extra workload  at this time, we are  still being very well served.
GP surgery review: buxton-medical-practice
Title: First Class Practice
Rating: 5 out of 5
Visited: March 2023
I been have under the care of Buxton Medical Practice for more than thirty years & throughout this period I have received excellent medical care. There have been changes in Doctors & staff but the Practice have always provided an efficient and caring medical service.
GP surgery review: buxton-medical-practice
Title: 5 Star service
Rating: 5 out of 5
Visited: March 2023
I had a lot of intense pain in my testes and was obviously very worried. I phoned the surgery about 9am and the receptionist gave me an appointment with a nurse at 11.15am. About 20 mins later another receptionist rang back and changed my appointment to an appointment with a doctor at 11.30am. The doctor was great and reassured me that it wasn't cancer. Two days later after tests and a scan I was put on a course of antibiotics which cleared my problem.
The speed of the service was brilliant from the receptionists and the doctor and the NHS.
Thank you to everyone at the practice.
GP surgery review: buxton-medical-practice
Title: Responsive service
Rating: 5 out of 5
Visited: March 2023
I would like to thank the practice for being so great at picking up on my daughter’s symptoms over the phone, arranging for an appointment that afternoon, swift initial diagnosis, and then a sympathetic and responsive second appointment when her symptoms were not improving. 
It is great to know that such a service is available to us.
GP surgery review: elmwood-medical-centre
Title: Very sad experience
Rating: 1 out of 5
Visited: September 2023
The difficulties I experienced with this practice began when I was told I could see a nurse upon my arrival after major bowel surgery. When I arrived I was told to go home they can't see me. All this while I could barley walk. Ever since then getting prescriptions has ever been wrong (missing medication) or simply not returned meaning my stoma supplies needing to be sent as an emergency. The latest experience was given twenty minutes notice to collect a very important mecial evaluation form before they close, I phoned to say I would be three minutes late and was told I would need to come tomorrow.

I hope to find a new doctors as being caused this amount of stress whilst undergoing chemotherapy and fighting cancer doesn't seem like a good decision.
GP surgery review: elmwood-medical-centre
Title: Omnishambles
Rating: 1 out of 5
Visited: September 2023
Dropped off my repeat prescription first thing on Mondy morning, 8th September so as to give plenty of time. Called at the pharmacy on Thursday to pick it up but they had received nothing. I went into the surgery, just to make sure it hadn't been overlooked which has happened on more than one occasion in the past. I was told that it now takes 3-5 days for a repeat to be sent to the next door pharmacy. OK, so it will be ready tomorrow, Friday then, as that will be 5 days. The response from the receptionist actually stunned me, I was told that 'it will be there if you're lucky' I understand that receptionists at the practise are under a lot of pressure, due to the awful to non-existent service provided to patients, but to tell someone with a quite serious heart condition that their prescription will be ready if they're lucky is simply unacceptable. Been with this practise since the 1970's, and until the recent takeover it was very good. since the takeover it has become a complete shambles, not fit for purpose.
GP surgery review: elmwood-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: June 2023
Been waiting 9 monthes for ultra sound scan appointment, to find a receptionist never spoke to the doctor. Today we were told we needed to start again but the first appointment was 11 July or wait in the above 30 queue on the phone perhaps get through but most likely the line drops. To possibly get a nurse If she can make a make a referral. Completely disorganised, and on hearing my questions  had no positive or helpful way of dealing with the problem only offering the above service when they themselves are at fault and should have tried to rectify it in some way. We went to the surgery  Oct 2022 and saw a new doctor that seemed like he wanted to help but unfortunately this wasn't enough because of the Complete lack of organisation and the way it is run. We are changing doctors, I think this surgery should be closed down. It is not giving any service let alone good or bad.
GP surgery review: elmwood-medical-centre
Title: What a joke of a place
Rating: 1 out of 5
Visited: March 2023
Rang because I'm being mithered by the place to come for a review on a condition I'm suppose yo have but now nothing about it ring for an appointment am 11th in the que gt answered and told there are no appointments for today they only had 5 all day what a joke they are and they couldn't even be bothered to see Me at Christmas they sent me off the a packed a&e rather than just give me antibiotics like a&e take up time there for patients who needed it more than me useless place
GP surgery review: elmwood-medical-centre
Title: Needs closing
Rating: 1 out of 5
Visited: March 2023
I personally left this Dr's at the beginning of 2022 due to rude staff and never being able to get an appointment, I felt like my health care needs were not being met, as I am diabetic and was having issues with my periods and my diabetes not being monitored accordingly.

Today 21/03/2023 I called at 8am to make an appointment for my mother who has Motor Neuron Disease and cannot look after herself. I was on hold for 3 hours. And then when I did finally get to speak to the receptionist I got told mid april is the next appointment. Or I could call back tomorrow and "try my luck". This sorry excuse for a drs surgery is failing it's duty of care. They are no longer capable of caring for their patients. Their staff are mostly rude, unhelpful and over half of the receptionist don't know a knee from an elbow. For example my mum needed an open ended sick note, I got told that I would need certain documents from her Dr at the hospital, I got the documents and they still refused to do the sick note that she was more than entitled to due to her Motor Neuron Disease progression making her disabled and unable to look after herself let alone work. She also had a Dr refuse her tests when trying to find out what was wrong with her (she should have been booked in for an mri at the very least). A Dr also told her that taking one of the medications she's on would do nothing for her due to it being a small dose, my mother stopped taking that medicine due to that remark by the Dr and ended up in hospital a week later due to symptoms from not taking the medication.
GP surgery review: elmwood-medical-centre
Title: Frustrating and upsetting
Rating: 1 out of 5
Visited: December 2022
Community Matron recommended a review of my mother’s memory as she is no longer able to care for my father at home. ( He is end of life and has not been seen by a GP at home since discharged from hospital care.) I called practice to follow up both home visit & test. Lovely practice nurse suggested test may not be necessary as Mother had diagnosis of small vessel disease following scan in 2020. GP did not agree & insisted I being my mother to the surgery for formal test& did not listen to my concerns about leaving my father ( who also has dementia) alone at home. We waited over 20 minutes for the appointment & new bloods were needed. Better communication & holistic caring for families in these challenging circumstances.