janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: rusthall-medical-practice
Title: Amazing Doctor
Rating: 5 out of 5
Visited: March 2023
My Gp who I have been with for 10 years is brilliant. He listens and takes every concern seriously, always does what's needed and goes above and beyond. Better than any other Dr I have seen, my children also like him and hes very good with them. Although it can be hard to get an appointment, when really needed I have always been called or seen. The receptionists are hit and miss sometimes they are really understanding and helpful and other times we get a rude one that gives me anxiety to call.
GP surgery review: rusthall-medical-practice
Title: Poor
Rating: 2 out of 5
Visited: January 2023
I have been trying to get an appointment or failing that a telephone call with my gp for months without success. My Dr is fully booked for the oncoming fortnight on a continuing basis and I am told I just have to phone back as I can’t book an appointment in 3 weeks. Local people tell me the only way to get an appointment is to queue outside the med. centre at 8am in the morning, which is difficult to do if you work. It shouldn’t be like this.
GP surgery review: rusthall-medical-practice
Title: Room for improvement
Rating: 2 out of 5
Visited: November 2022
Unfortunately both excellent GPs I was registered with have left the practice. Getting an appointment is no easy task & requires ringing on the day. My complete dissatisfaction is with the attitude of some the reception staff & one in particular can be exceptionally rude. The Practice web site is inadequate e.g it did not provide details of flu clinic sessions requiring me to call & hold on for 25 minutes to enquire. Surely having this type of info on the web site would save everyone’s time?!
GP surgery review: rusthall-medical-practice
Title: First rate experience
Rating: 5 out of 5
Visited: April 2022
I am new to this practice and have been very impressed with the service l have received. The staff are polite and welcoming. The practice seems well organised.
GP surgery review: rusthall-medical-practice
Title: Poor place
Rating: 1 out of 5
Visited: January 2022
Bad reception staff and doctors who don't listen to patients don't listen to the reviews it's poor hardly can get through for an appointment and when you do you probably won't get an appointment I wouldn't even recommend this surgery to my worse enemy
GP surgery review: speldhurst-&-greggswood-medical-group
Title: Hit & Miss
Rating: 2 out of 5
Visited: October 2023
The hit and miss refers to the clinical and admin staff.
Hit - I had an emergency last year and the receptionist was so caring and compassionate. 

Miss - Same emergency situation - follow up treatment - the GP was totally uninvolved and couldn't get rid of me quick enough. This was my first contact in 9 months.

Miss - Yesterday, I rang to book an appointment related to above, recurring problem, which is now recurring more frequently. I wasn't bothered how long I had to wait, just wanted to discuss what I should be doing, I wasn't given any real advice at the original appointment, I couldn't book an appointment with the doctor I wanted to see (kind and caring) at all.  
I dread ringing and speaking to them or even going in to the surgery.

I wonder why they are accepting new patients when it is difficult to get through and get an appointment as an existing patient.
Today I've been looking at switching surgeries.
GP surgery review: st-andrews-medical-centre
Title: Have no concern for Patients well being whatsover
Rating: 1 out of 5
Visited: July 2023
Been waiting for request by Consultant to Surgery to be carried out since May,still no further forward despite playing the game of sitting on phone for 30 to 45 minutes a time to try and make an appointment only to be told none available, then to add insult to injury you cannot book an appointment but instead have to play the sitting on the phone game the following day to have same results. Truly Shocking!!!
GP surgery review: st-andrews-medical-centre
Title: Amazing team
Rating: 5 out of 5
Visited: May 2023
St Andrews have been brilliant with my recent health issues. GPs have been quick to respond and follow up on treatment . Receptionists kind and helpful . 
Can’t thank them enough. They are up against it at the moment with an ever increasing workload.
GP surgery review: st-andrews-medical-centre
Title: Caring & Kindness
Rating: 5 out of 5
Visited: October 2022
I had some observations undertaken by the Paramedic (forgive me for failing to note her name) at the practice today and her care combined with her kindness made the entire experience extremely reassuring. She was immensely empathetic as well as person-centered and treated me with an affirming gentleness that quickly dissolved the concerns I had prior to entering the consulting room.

A first-class professional who has all the qualities a patient could hope for and has not allowed the relentless shortage of resources over recent years to erode her natural ability to care for humanity in a gentle way.
GP surgery review: st-andrews-medical-centre
Title: Unpleasant experience
Rating: 3 out of 5
Visited: April 2022
It took longer to get a G.P to see me and I have been back and forth on the same issue yet unsolved. Receptionists are not friendly or willing to help. They call you once and make you feel like you committed a crime to have missed the call when you call back. The G.Ps are themselves relatable and kind
GP surgery review: st-andrews-medical-centre
Title: Prompt service and good linkage with local pharmacy
Rating: 5 out of 5
Visited: March 2022
Completed NHS app for appointment. App advised immediate appointment with surgery. Telephone contact with helpful receptionist, duty GP seen face to face within an hour. GP linked prescription to local pharmacy which was available for collection on leaving the building. Overall a very positive experience.
GP surgery review: the-wells-medical-practice
Title: Speedy Blood Test
Rating: 5 out of 5
Visited: May 2023
In and out of the practice within five minutes as excellent professional phlebotomist extracted blood from me swiftly with kindness and care. Taking blood thinners daily can make blood tests a painful and lengthy process - not here - superb! Thank you.
GP surgery review: the-wells-medical-practice
Title: Superb Care
Rating: 5 out of 5
Visited: April 2023
I have been a patient of this practice since moving to Tunbridge Wells almost 15 years ago and it is quite simply superb. The whole team are excellent, the receptionists, nurses, phlebotomists, doctors and pharmacist; they treat you as an individual and you feel cared for.
I recommend them regularly to friends and family and their support is incomparable to anything that others receive.
I feel lucky to be a patient of this healthcare practice. Thank you.
GP surgery review: the-wells-medical-practice
Title: unbelievably unreliable
Rating: 1 out of 5
Visited: February 2023
I have been told I would have my scan results emailed to me by the practice manager, week later and had to call again to chase them up. if I failed to deliver like this at work I would be sacked.
GP surgery review: the-wells-medical-practice
Title: Very good service
Rating: 5 out of 5
Visited: December 2022
Getting through on the phone has been transformed by the very good call back service. I needed to see a Doctor twice in 4 days. Each time I called at 8.30am to get into the automated queue for a call back, which worked well. I was given a same day appointment to see my own GP on both occasions. The appointments were both on time. I had the best continuity and quick treatment, which probably prevented me from going to hospital. Add to this a very efficient ‘waiting’ service from the chemist in the same building. Excellent service all round enabled me to recover well from a severe chest infection.
GP surgery review: the-wells-medical-practice
Title: Very unreliable
Rating: 1 out of 5
Visited: November 2022
I wanted a change to my prescription and sent an eConsult.  I had no response for a week.  The following week I sent two emails to the prescriptions email address about this. No response for a week.  The next week I sent another eConsult and finally got the response I needed.
Partner went to see a private consultant (thereby saving the NHS money).  The consultant wrote to the practice requesting a prescription.  Two weeks later I had to chase my partner's prescription via eConsult.  He got his prescription, but only 2 weeks' supply instead of 6.  I am back to chasing them again and we will incur another prescription charge.
I have given up trying to contact the practice by phone.
GP surgery review: the-wells-medical-practice
Title: They need better communications
Rating: 4 out of 5
Visited: November 2022
I know we tried not to bother the surgery when Covid was at its height, but I don't find it acceptable that we still have to wait half an hour or more for someone to answer the phone. I would like the surgery to acknowledge that patients generally don't contact them unless we are likely to be worried about something. Sometimes it takes a lot of guts to call the doctor, and having to hang on the phone for a long time, waiting for them to pick up, increases stress. I would expect my doctors' to provide relief from stress, not add to it. Today, half an hour into hanging on and just as I was reading these reviews and simultaneously wondering why there is no email to write to, a lovely lady answered the phone and was very helpful. I'm still leaving this review though, because if there is no email address, enough staff need to be available to answer the phones within 10 minutes at the most - and even that is too long.
GP surgery review: the-wells-medical-practice
Title: Phones? - What phones??
Rating: 1 out of 5
Visited: October 2022
It would seem this Medical Practice has updated their phone system, yet no one can get through on them, myself included.
If the phone system is broken (clearly it is - just read the reviews) then perhaps a newer one is needed? I have tried for 3 days to contact the surgery - to no avail. Time to look elsewhere for a GP who's phones work Hmmm?
GP surgery review: the-wells-medical-practice
Title: Bad experience
Rating: 3 out of 5
Visited: October 2022
I have reported to the wells surgery about my daughters sleeping issues, blocked nose, distrubed and restless sleep, repeated ear infections, snoring etc more than 4 times since October 2022. All the times symptoms treated with antibiotics or nasal spray, unable to identify exact cause of sleep issue. When we are on vacation in India, the consultant has find out that her Lt nose was 90% blocked with enlarged adenoids, which casuse blocked ear and fluid collection in both ear. Surgery done for Adenoidectomy, myoringotomy with grommet insertion and tonsillar reduction under GA. The GP in wells was not able to identify the diagnosis with presented symptoms.
GP surgery review: the-wells-medical-practice
Title: Surgery has become very poor
Rating: 1 out of 5
Visited: August 2022
You can never get through on the phone. Been on hold with music for 35 mins. Completed an e consult form 10 days ago and no response either. Very poor service. Surgey has gotton so large with so many patients, they cannot service those on the books.
GP surgery review: the-wells-medical-practice
Title: Great Nurse
Rating: 5 out of 5
Visited: June 2022
Even on clearly a busy day, the nurse took the time to explain to me and made me aware of the reasons why rather than just using the standard checklist. The appointment was very helpful and I appreciate the time the nurse gave it.
GP surgery review: waterfield-house-surgery
Title: E-consult system
Rating: 0 out of 5
Visited: December 2023
This is the new appointment scheme rolled out at Waterfield House Practice.  
It is now near impossible to get an appointment. This will almost lead to distress for many in the local community.  
The surgery itself is average (the list of plaudits is suspicious to me). My experience has been long waiting times and rather sharp reception staff.  
As with all practices some doctors are more user-friendly than others. It is an extremely difficult job. And I understand they must weed out the malingerers and time wasters. But e-consult is almost a health risk.
GP surgery review: waterfield-house-surgery
Title: Quick and supportive
Rating: 5 out of 5
Visited: May 2023
I had a concerning issue and was quickly offered an appt fave to face. The most reassuring appt was just what I needed, calm, kind and action taken immediately. Thank you Waterfield house staff for all you do.
GP surgery review: waterfield-house-surgery
Title: Cannot fault
Rating: 5 out of 5
Visited: May 2023
I cannot speak highly enough of this practice. Everyone I have come into contact with has been amazing, from the very helpful ladies on reception to the prescription team who go above and beyond to the wonderful doctors who have so much care & consideration for their patients. Thank you all so very much I am very grateful to be looked after by waterfield house
GP surgery review: waterfield-house-surgery
Title: Thank you
Rating: 4 out of 5
Visited: February 2023
I received great service from this practice in the last couple of weeks. I got a speedy response from an econsult, which led to blood tests which I got a quick appointment for and then got a speedy response when these revealed an issue.
GP surgery review: waterfield-house-surgery
Title: Expected the worst, received the best
Rating: 5 out of 5
Visited: January 2023
I'm a farmer - as a breed our response to being ill is to work harder and hope it will go away. As a result of this policy it must be six years since I visited the surgery. This week I finally had to admit that I needed medical attention, I have heard terrible stories about how impossible it is to see a GP so was not optimistic when I phoned on the dot of 8.00am to discover I was No17 in the queue. My call was answered after about ten minutes and the receptionist informed me that she had just given out the last appointment for that day. Sensing the disappointment in my voice she suggested I used the online triage form and very patiently led me through the process, explaining how to tweak my answers to make sure the form was accepted. I did this and an hour later she phoned me back to say that the doctor would see me at 11.30. I attended, the doctor spent 20 minutes with me and dispensed a variety of medications which have resulted in a very swift return to the lambing shed. I couldn't be more impressed with the service I received from both the reception and medical staff.
GP surgery review: waterfield-house-surgery
Title: 5 star practice
Rating: 5 out of 5
Visited: December 2022
On every occasion that I need to contact the surgery the receptionist have been amazing. They are kind, helpful, polite and caring. Even though the surgery is under alot of strain ,all staff have been brilliant.
GP surgery review: waterfield-house-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
I have recently joined this practice and I  am so glad I have! The staff are friendly, efficient & extremely helpful, i cannot say a big enough thankyou to everyone I have spoken to. It is a pleasure not a chore to deal with them, thankyou very much everyone you are amazing
GP surgery review: waterfield-house-surgery
Title: Outstanding
Rating: 5 out of 5
Visited: October 2022
Very easy to make an appointment. Phone call first and then a face to face appointment within 2 days with an amazing advanced nurse practitioner for my brother who has learning disabilities. She dealt with everything from mobility, medication query and memory.
Reception team were very cheerful and welcoming.
GP surgery review: waterfield-house-surgery
Title: Efficient and friendly
Rating: 5 out of 5
Visited: July 2022
I have been seeing the practice nurses frequently for the last few months, following some minor skin surgery. They, like the staff at Reception, have been great: friendly, efficient and professional.
GP surgery review: waterfield-house-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: July 2022
We moved to Pembury in 2021.  We registered with Watererfield 
surgery in March of that. The ladies on reception are extremely
kind and helpful and we always manage to get an appointment.The
Doctors and Medics are very efficient and help us to sort our medical problems, I would recommend this surgery.
GP surgery review: howell-surgery
Title: Hard working practice providing great service
Rating: 5 out of 5
Visited: February 2023
We’ve had course to use the surgery a lot in the two years since we moved here. Always able to get an appointment in a timely manner and everyone has been friendly and knowledgeable and caring. I think as a family we’ve seen every member of the team at some point now! There have been some difficult times during those two years with covid and the surgery has continued to provide a good and accessible service. At one point we had to wait 10 days for a baby vaccination appointment over the winter with covid surging and staff shortages and I think that is remarkable given how poorly some other services kept going during this time. 

Thank you to the whole team for all the hard work you do.
GP surgery review: lamberhurst
Title: Superb service
Rating: 5 out of 5
Visited: November 2022
Booked an appointment for the same day, seen on time, diagnosis made and medicine prescribed quickly, and then dispensed within 5 minutes at the surgery. Wonderfully efficient, and done with a smile.  Thank you so much.  Keep up the great work.
GP surgery review: lamberhurst
Title: The Best Practice
Rating: 5 out of 5
Visited: August 2022
I recently had to have a blood test. It took me longer to park the car than it took me to be seen. Excellent service, excellent people, so polite, friendly and efficient. It's always a pleasure and never a chore to visit this practice. Every single member of the team is the same, Well done and Thank you to you all.
GP surgery review: malling-health-four
Title: Good experience
Rating: 4 out of 5
Visited: October 2023
I had reason to contact the surgery this week with an acute medical problem and was dealt with very quickly, efficiently and sympathetically by everyone.   I had a test carried out the same morning, the result telephoned to me that afternoon and an appointment suggested with the GP two days later.   I was extremely satisfied with this service.
GP surgery review: malling-health-four
Title: No help at all
Rating: 0 out of 5
Visited: February 2023
I emailed an e consultation on a form as no one picks the phone up for ages and I thought that would be quicker.  My son needs an MRI scan, so I wanted some advice etc............  An email was sent back just a generated one saying a GP will call.  They did at 2pm in the afternoon, sorry we are at work and cant get to the phone. No time was given or offered for a telephone consultation. So, I called the surgery and explained that we would need a late appt due to work, we were offered one in a month's time and 4.00pm.  So no hurry to help my son out of pain!, also 4.00pm most people are still at work, and why if he is in pain does he have to wait a month. Very unhelpful, rude and uninterested 'robotic' receptionist just repeating the rules as if she was reading them.  No personal care or help.  My son just wants a form - does it have to be this hard if someone is in pain?
GP surgery review: marden-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
My appointment was on time . Both nurses were friendly and considerate. Both appointments were easy to book at a convenient time for me .
GP surgery review: marden-medical-centre
Title: Very professional and friendly
Rating: 5 out of 5
Visited: August 2023
Today my wife made an appointment for me to see a doctor. I couldn’t bare the thought of being on hold and waiting for someone to answer, however this was not the case.from dialing the number to having an appointment was a matter of minutes. They had me see a paramedic instead of a doctor but the care was amazing. He was knowledgeable, friendly and very helpful. The fact that I was quite sick and was able to see someone within an hour of calling speaks wonders about this surgery. They have always answered phones and made a time to see sick patients. I have not been at a more professional, friendly and well organized surgery that Marden medical centre.
GP surgery review: marden-medical-centre
Title: Caring responsive practice
Rating: 5 out of 5
Visited: August 2023
Receptionist very kind and accommodating. I was able to get an appointment very quickly to see a gp who was excellent, took time to listen to all of my concerns and actioned things quickly. I needed some blood tests which were able to be done the same day. Phlebotomist was also very kind and made me feel comfortable with having bloods taken. Overall a fantastic experience with the centre.
GP surgery review: marden-medical-centre
Title: Incredible Service
Rating: 5 out of 5
Visited: January 2023
I visited the surgery on the 11 January for a scheduled Spirometry check and during the procedure it was noticed that I had an erratic pulse.
Almost straight away I was given an ECG examination which confirmed an irregular Heart function.
The Nurse was very concerned and arranged for me to see a Paramedic soon after.
The conclusion at this time was I had symptoms of AF and because of other medical complications that I have it was left that a meeting with the appropriate Doctor and Medical staff would be undertaken the next morning to discuss the best treatment going forward.
I was asked to attend a further appointment (12 January) for a INR test and at this time a further ECG was undertaken which showed my condition was completely back to normal.
This was very good news however it was suggested a close check on my condition should continue!
To this end my Renal Consultant will also be made aware of the situation and further discussions and monitoring will continue.
I really appreciated the care and attention I received given that this was all unexpected and that I was treated speedily and without delay during what can only be described as a very busy day for the Surgery!
Altogether an Incredible Service - Thank you.
GP surgery review: marden-medical-centre
Title: The absolute best
Rating: 5 out of 5
Visited: February 2022
We have been with this surgery for 4 years now since moving to the area. They are exceptional! They have been open throughout the pandemic and still seeing patients face to face. Always able to get through on the phone and every member of staff is just wonderful. This practice is a credit to the NHS and deserves recognition. Thank you Marden Medical Centre. 💙
GP surgery review: old-parsonage-surgery
Title: Fabulous Practice with empathetic and lovely team
Rating: 5 out of 5
Visited: September 2023
Just always get a warm welcome here.  The doctors are both utterly lovely and kind and knowledgeable.   The reception team are patient and also knowledgeable and are keen to help.  Nothing is too much trouble and they help where they can.   I feel that my family and I are in very good hands.  I can voice any concerns and know that I will be heard
GP surgery review: old-parsonage-surgery
Title: brilliant and responsive as ever
Rating: 5 out of 5
Visited: May 2022
Easy to contact, helpful reception staff and rapid response from Doctor to arrange sample and  with prescription sent straight to pharmacy. Could not be faulted
GP surgery review: weald-view-medical-practice---hawkhurst
Title: Impressive short notice cover for absent GP
Rating: 5 out of 5
Visited: December 2022
Receptionist asked me to see my GP about non-urgent issue arising from routine blood test. At 45 mins before 9am appointment, I was texted to say GP unwell, but arrangements in hand for colleague to cover. A few hours later, helpful receptionist rang to offer 4.30pm appointment, at which my issue was cheerfully resolved in a two-way discussion with another GP from the practice. Ten out of ten to Weald View for their rapid response and concern for patient care, maintained at a time when health services are facing high and increasing levels of demand alongside staff shortages.