janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: forrester-street-medical-centre
Title: Rude ignorant unprofessional reception staff
Rating: 1 out of 5
Visited: May 2022
I went in on one occasion for a face to face with the nurse, the receptionist was to busy having a private conversation with another receptionist. The conversation was not work related, she looked up saw me and others standing in a queue said won’t keep you waiting to long and went back to her conversation with the other receptionist.  A Doctor walked pass saw what was happening, did not say a single word.  I also rang up on two occasions for the reception staff to scream down the phone at me that the bad service received by the practice was not their fault but that of NHS England. Then she slammed the phone down on me, when I rang back straight away a different receptionist shouted down the phone at me shouting call 111 or go to A&E and again slammed the phone down on me.  How Modality was awarded the contract to run this practice or the POD service which takes them on average 50 minutes to answer the call, it’s an absolute joke.  I have tried for months to get medication that I am on for life put on repeat so I do not have to ring POD and I believe the reception staff have not put the request through. When I asked on numerous occasions to speak to the practice manager I am always informed by the reception staff that the practice manager is not in,  I have been in touch with my member of parliament who is taking up the case on my behalf.  Let’s see if the practice manager is out when he makes contact.  My advise avoid this practice at all costs, find a practice that is not run by modality. This is my honest true experience of my encounters of this modality run practice.
GP surgery review: forrester-street-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: May 2022
I have visited this practice on numerous occasions, i must say the service i receive VIA face to face or in an telephone consultation is always brilliant. The staff are always very polite and helpful. I can understand there is a lot of frustration at times when expectations are not met but my message to all of the patients is to be PATIENT and KIND to the staff members, we must remember the COVID-19 outbreak has caused a lot of disruptions to the NHS health care system, there is a lot of backlog work to be completed, staff members are under a lot of pressure so please take it easy on them. We need more GP'S in this surgery though, I have no clue why more GP's have not been recruited but i believe it could be because of limited Government funding.

Sukhdip
GP surgery review: saddlers-health-centre
Title: It's great when you can get an appointment!
Rating: 2 out of 5
Visited: November 2023
You can hardly ever get an appointment,you have to ring every morning at 8 to see if anything is available but you can't keep your day free everyday you ring to try when you work it makes it difficult,this wasn't the case before you could ring and get an appointment
GP surgery review: saddlers-health-centre
Title: Friendly family practice
Rating: 5 out of 5
Visited: November 2023
I have been with this surgery since they opened, I would not go anywhere else now. Both Doctor's are very good and the receptionists are lovely.
GP surgery review: saddlers-health-centre
Title: Brilliant doctors and staff
Rating: 5 out of 5
Visited: October 2023
Had blood tests done yesterday by practice nurse even though I was only there for copd review but not well and results next day and prescription off doctor thankyou
GP surgery review: saddlers-health-centre
Title: Great Practice
Rating: 4 out of 5
Visited: October 2023
Always helpful and kind. Easy to talk to and easy to make contact with. Phone is always answered within a few rings. The surgery is informative and makes things clear by explaining well.
GP surgery review: saddlers-health-centre
Title: Helpful nurse
Rating: 5 out of 5
Visited: October 2023
Had 3 different appointments for nurse within week but nurse kindly did two together saving my time. She explained everything appropriately and what she would do- very helpful
GP surgery review: saddlers-health-centre
Title: Good practice
Rating: 4 out of 5
Visited: October 2023
Good comunication, convenient and flexible sppointments. Friendly staff, proffetiossl and repectful.
GP surgery review: saddlers-health-centre
Title: Brilliant practice seen
Rating: 4 out of 5
Visited: September 2023
Seen nurse in new practice nchd went over an above with my treatment and last week was the same medal awarded.
GP surgery review: saddlers-health-centre
Title: Great Doctor
Rating: 4 out of 5
Visited: September 2023
Friendly and approachable doctor. Ready to listen and take the appropriate action.Takes time to get all the facts to make a decision on the diagnosis and appropriate treatment or referral.
GP surgery review: saddlers-health-centre
Title: Good practice
Rating: 4 out of 5
Visited: September 2023
Arranged everything in time.
Communication good.
Act Promptly .
Assessment good.
Blood tests annually
GP surgery review: saddlers-health-centre
Title: Friendly helpful staff
Rating: 5 out of 5
Visited: August 2023
Practice nurse goes above and beyond what is expected,always very pleasant and reassuring,lots of information pamphlets available
GP surgery review: palfrey-health-centre
Title: Fantastic doctors
Rating: 5 out of 5
Visited: March 2022
Great service with prompt diagnosis and prompt referral, would highly recommend this practice to anyone looking for a  professional service with a smile.
GP surgery review: palfrey-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
Staff and clinicians were excellent. Great service and dealt with my issues professional and quickly
GP surgery review: palfrey-health-centre
Title: Outstanding
Rating: 4 out of 5
Visited: January 2022
Had a telephone consultation, for the first time...outstanding empathy and understanding...first hand experience for me since joining this surgery. This level of service should be shared for training and development purposes so that delivery across the surgery is exemplary and transparent. As a result of this intervention I have more respect for the surgery as it was well earnt. Keep up the good work.
GP surgery review: berkley-practice
Title: Excellent service  all round@
Rating: 5 out of 5
Visited: July 2023
I have been with this practice over 8 years now and always found them very helpful from the administrative staff to the helpful care professionals. 

Superb !
GP surgery review: berkley-practice
Title: Superb medical practice
Rating: 5 out of 5
Visited: July 2023
I have been with this surgery for about a year, and I just can't fault it.  Superb practice.  I feel valued, listened to and safe.  Thoroughly recommend this GP surgery. Today I had an excellent phone consultation, about 2 hrs after contacting the surgery online.
GP surgery review: berkley-practice
Title: Excellent care
Rating: 5 out of 5
Visited: June 2023
Easy to get an appointment and seen on time.  Doctor was professional and considerate and I did not feel rushed.  Very happy with the level of care provided and the treatment/tests recommended.
GP surgery review: berkley-practice
Title: Fast attention
Rating: 5 out of 5
Visited: June 2023
Phoned hospital for problem and was told to contact surgery with a urine sample. Visited same afternoon and sample was tested. Doctor reviewed results and issued prescription for collection from chemist the following morning. Immediate response and perfect drug for problem. As ever my treatment has been spot on. Many thanks to you all.
GP surgery review: berkley-practice
Title: Doctor was amazing
Rating: 5 out of 5
Visited: June 2023
From initial consultation to follow up phone call the doctor was so thorough, so caring and professional in every way.  Also very reassuring and gave excellent advice. I would have every confidence in this doctor going forward and would highly recommend.
GP surgery review: berkley-practice
Title: Excellent
Rating: 5 out of 5
Visited: May 2023
Excellent  very understanding  took his time to listen to my concerns  Treatment I received   helped brilliantly with my  condition
GP surgery review: berkley-practice
Title: Amazing nurse
Rating: 5 out of 5
Visited: April 2023
The nurse who took my blood yesterday was absolutely amazing. I explained that I usually faint when my blood is taken, I am 36 years and yes it still happens. She was very nice, did everything very quick, distracting me with questions about holidays. After she finished she made sure I was ok and then I could go. There were no marks on my arm either or pain during the process. Thank you very much!
GP surgery review: berkley-practice
Title: Good service
Rating: 4 out of 5
Visited: April 2023
I was unsure of the move to online booking of appointments, having always telephoned for appointments but received a call back within a couple of hours. Primary issue was for a medicines review but I appreciated the wholistic approach taken. Felt listened to by the GP, received test results, discussed future treatments and referrals for community based services by text forassociated issues and was clear on the actions going forward.
GP surgery review: berkley-practice
Title: Horrendous
Rating: 1 out of 5
Visited: April 2023
Got told I’ll be fine without my medication when my doctor had left and signed me off my meds without letting me know, was booked in for a review to not get it and then not allowed my meds, the service was shocking when I asked why and simply got laughed at by the lady behind the desk
GP surgery review: berkley-practice
Title: Hit and miss experience
Rating: 3 out of 5
Visited: April 2023
The clinical staff have always been wonderful to me I have no complaints at all with them. However I have ulcerative colitis and whenever I attend for my b12 injection appointment the toilets are always locked. This is a health centre. It’s already a very stressful experience having to keep an eye out for your appointment being called and not being able to use the toilet when needed. Depending on the receptionist they will open it for you to sometimes not. You cannot deny people the use of the facilities it is a basic human right. This is really off putting and I dislike having to attend the practice in person for this reason. Some of the receptionists are lovely but some are very unapproachable which compounds an already stressful situation.
GP surgery review: darlaston-family-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: August 2022
The best GP Practice in Walsall! I have had no issues in getting an appointment. All the staff are caring and compassionate - from the receptionists to the Doctors. I always feel listened to.
GP surgery review: darlaston-family-practice
Title: Great Practice
Rating: 5 out of 5
Visited: July 2022
I'm really happy I registered with this practice.  I am always offered a same day appointment if I need one, or routine appointment just a few days later.  The receptionist are very helpful and all the Doctors are amazing.
GP surgery review: darlaston-family-practice
Title: Would never recommend this doctors.
Rating: 1 out of 5
Visited: March 2022
I had an appointment 4 weeks ago with a locum doctor, I’ve never actually seen my own doctor in all the years I’ve been here! He told me he would follow up and get some bloods sorted, 4 weeks later I have heard nothing.

Trying to arrange an appointment for my children who have ear infections, earliest one they have is in nearly 3 weeks time and any other appointments you’re told to call at 9am to spend 45 minutes to an hour on hold to be answered and try to get an appointment for that day if there are any left or they say to phone the out of hours or go to the hospital!

Would never recommend these doctors, they have the worst patient care and near enough impossible to get appointments even for children under the age of 3!
GP surgery review: modality-darlaston-practice
Title: Unable to get an appointment
Rating: 3 out of 5
Visited: February 2023
I rang the doctors today at 8.20am and yesterday at 8.10am. Both times held for half an hour to be told no appointments available. I understand that I should have rang bang on 8am, but it just says user busy. I can’t turn up to the surgery since I’m coughing my guts out and I’m sure it’s not very hygienic. Anyways advised to ring 111, who referred me back to the surgery for an appt within the next day. Rang the surgery to be told to ring at 8am and the next available appt is next week. I’m actually laughing because it’s so silly. And no I won’t be going to A&e and wasting resources.
GP surgery review: modality-darlaston-practice
Title: These doctors are ridiculous
Rating: 1 out of 5
Visited: January 2023
For nearly 4 days straight I’ve been trying to contact and it says line busy due to my condition I cannot currently leave the house and need to speak to a doctor what am I supposed to do it’s a joke
GP surgery review: modality-darlaston-practice
Title: Fabulous Practce
Rating: 5 out of 5
Visited: November 2022
Following two nasty falls in Dec 2021 and Jan 2022, I was in extreme pain. I was provided with really good pain relief and had regular advice and support from the Practice.
I have damaged ligaments in my back which unfortunately cannot be repaired but I have now been prescribed super pain relief and bone protection and cannot thank you enough!
GP surgery review: new-invention-health-centre
Title: What happened.
Rating: 2 out of 5
Visited: February 2023
This practice used to bo great, getting an appointment for a GP now is practically impossible. Telephones go unanswered I've actually been in the practice when a relative has been ringing reception and watched whilst the phone has rung out for over 15 minutes, whilst staff are sat talking.
 You try using the online system but no matter the day or time you try there are no appointments.
 Why is it the nurses are still available and yet a GP isn't why is working from home still going on?
GP surgery review: new-invention-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
I have been a patient of this practice all my life .I have to go for treatment every 3 months I get a reminder to make an appointment.i ring in non busy time i.e not early morn and I never have a problem getting through the reception staff are always helpful  and try to fit appointments round my work. The GPS have always taken the time to listen .the nurses have always been friendly and caring the nurse I usually see is an advanced practice nurse she is always friendly but still professional,she is very knowledgeable and thorough and will additional information and advice if needed.i have always been treated with kindness and respect by all staff members
GP surgery review: new-invention-health-centre
Title: Appaling service
Rating: 1 out of 5
Visited: February 2023
Trying to even get an appointment with this practice is almost impossible.  I asked for a GP consultation last week on behalf of my Dad and was offered an appointment for the middle of March (it's February at the time of writing this).  Bearing in mind my Dad suffers from a range of health issues after suffering a heart attack last year, this is less than ideal.  This surgery has got worse and worse over the years, from being an easily accessible surgery to the current state and it's a real shame.
GP surgery review: new-invention-health-centre
Title: Long awaiting
Rating: 2 out of 5
Visited: January 2023
Phoned numerous time for an appointment with no answer or busy line. When finally through I had to take the next appointment available.

Had an appointment on 3/1/23 for 10:50, got there at 10:35 so plenty of time. Didn’t get called in until 11:12 (22minutes after my time). To then be told I couldn’t have the treatment I was due to being 2 days over the threshold. However, when I said that I had been calling for a week prior to my next due treatment (23rd December), the nurse just said, I’m sorry I don’t know about that as I wasn’t here.
So then had to arrange an appointment for 2 weeks time with some protocol follow to get my treatment!
GP surgery review: new-invention-health-centre
Title: Prompt service
Rating: 4 out of 5
Visited: November 2022
I phoned the surgery at 8.35am on Friday morning (phone was answered very quickly) and explained that I had a very painful ear. I was told a Doctor would ring me between 2-5 pm.  Was phoned back at 9am and spoke to a doctor, was asked to go to the surgery at 10.45  Seen, reassured and advised to make app for ear syringing in a week.  I cannot fault the service I received and thanked both the Doctor and receptionists for their help and efficiency.
GP surgery review: new-invention-health-centre
Title: No communication
Rating: 1 out of 5
Visited: October 2022
Take forever to answer the phone.. ringing out for a good 20 minutes before pick up..
Tried to get prescription and refused due to lack of communication from receptionist.  make an appointment and doctors don't ring you when they are supposed to. When ask receptionist they say may ring you .. they arnt sure as they are working from home .. Not at all an organised practice like it used to be ....
GP surgery review: new-invention-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: July 2022
I would like to thank to nurse and staff at new invention health centre for very good service and very polite staff .I am new in this health centre.I am very satisfied for excellent care.
GP surgery review: new-invention-health-centre
Title: Don't listen waste of time
Rating: 1 out of 5
Visited: July 2022
Can never get an appointment then passed over to pharmacist for telephone call. Some of us work and cannot wait all day by the phone for a phone call. When the call finally comes, pharmacist has not got a clue about me whats happened, isn't interested in listening, complete waste of time.
GP surgery review: new-invention-health-centre
Title: Dreadful service
Rating: 1 out of 5
Visited: June 2022
I contacted NI Health Centre this morning.  I asked to make an appointment to see one of the doctors, was abruptly told by the member of staff that there were no available appointments today and then was told the next appointment was 18th July!!!.  I was then advised that if it was urgent, to go to the walk in centre either at New Cross or the Manor Hospital.  That was it.  I am in a lot of pain and may require antibiotics.  I am also 62 years of age and extremely dissapointed at being given this information, no compassion at all.!!!
GP surgery review: sina-health-centre
Title: Shocking practice
Rating: 1 out of 5
Visited: October 2022
Tried to book an appointment to see a doc to be told to ring at 8am.  Why? I didn't and don't want an emergency appointment.... I've been with this surgery for way over 20 years. I've read the doctors have changed ( Yet again) but I've had no notifation of this.  Something needs to drastically change with this surgery.  Its putting lives in danger.   Seriously it has to change very very soon.  I'd be interested in the official complaints procedure.  All I can say is change doctors. This one is a shambles.
GP surgery review: sina-health-centre
Title: Terrible
Rating: 1 out of 5
Visited: May 2022
Doors still locked! Wanted a doctor to call regarding my blood test results, left econsult, had text saying all is satisfactory, still feel ill! Why are doors locked still??? It's getting to point you just don't want to bother with them, I try my best never to go, but now it's so stressful to go through the motions on the phone, to be fobbed off, I've got many stories about other people's cases. It's terrible.
GP surgery review: sina-health-centre
Title: Friendly and professional
Rating: 5 out of 5
Visited: May 2022
Telephoned for GP advice, they arranged a call and gave a clear timeline. Following this I recorded a call from the GP  and then the text message confirming medication at the chemist the following day I called with a query about an xray and again the service as swift, friendly and professional. Credit when it is due as I found no fault at all
GP surgery review: sina-health-centre
Title: Terrible
Rating: 2 out of 5
Visited: March 2022
The booking system is a total shambles,you have to call at 8 in morning then all lines are busy,later on all appointments gone until the end of month
GP surgery review: sina-health-centre
Title: awful
Rating: 1 out of 5
Visited: March 2022
Constantly having to chase things. Call for blood results been told need to speak with gp yet no one contacted me when they should have. Prescribed me wrong medication and no one seemed bothered still not rectified. Never do a prescription after speaking constantly have to chase it. Had nothing but trouble since moving to this gp surgery looking to go elsewhere.
GP surgery review: the-keys-family-practice
Title: Worst practise
Rating: 1 out of 5
Visited: February 2022
Before they bought in the econsult, the service was average. Could start dialling at 8am, sit on hold for about 30/40 minutes and as soon as you get through, no appointments would be available anyway. 

Now they have introduced econsult, you can’t pre book an appointment, you can’t speak to a doctor with an appointment time - so when your at work you have to be on constant standby ready to leave the office incase the doctor randomly calls you at any given time. Receptionist are the least helpful people, don’t see their purpose if everything has to be done online anyway. Try and get an appointment to be told ‘either call 111 or out of hours’ - why are they there if they are going to offer not a single bit of assistance?
Currently trying to get in contact with doctors but can’t get anywhere with econsult and won’t even bother to ring because they tell you to revert back to the econsult. 
This is why people spend hours sitting at A&E when a quick visit from doctors could resolve the issue.
GP surgery review: the-keys-family-practice
Title: Excellent service
Rating: 5 out of 5
Visited: January 2022
Went to see the dr and he treated me with the utmost respect and listen to what I had to say before he examined me which made me feel at ease I cannot fault the service I have received since joining the practice thank you 😊
GP surgery review: the-keys-family-practice
Title: Good service
Rating: 4 out of 5
Visited: January 2022
Telephone consultation with a caring doctor, very thorough covering all aspects of my problems. Quick referral to hospital, quickly arranged blood tests and analyses of urine sample.
GP surgery review: the-keys-family-practice
Title: E-Consult - Telephone Consultation
Rating: 1 out of 5
Visited: January 2022
In December I submitted an e-consult to be told I will be called back in 10 days - cream prescribed but it is not working - another e-consult for different cream to be told I will get a call back in 9 days!
GP surgery review: dr-st-pierre-libberton
Title: Very bad service
Rating: 1 out of 5
Visited: January 2022
I'm have requested for a Death certificate for my mom who passed away. Called 5 times and everytime got a same response that doctor will do it. Due to the religious belief I have to Bury my mom as sson as I can but due to delay at surgery to issue the death certificate we have to go through the misery of wait and uncertainty. Very disappointed.
GP surgery review: penn-manor-medical-centre
Title: Poor Reception
Rating: 2 out of 5
Visited: September 2022
The Nurses are very good but Reception is under staffed which means you are late for appointments. Telephone appointments are very difficult.
GP surgery review: penn-manor-medical-centre
Title: Terrible service
Rating: 1 out of 5
Visited: August 2022
Really shocked at the lack of respect, empathy and consideration this surgery gives. Called at 8am was 8th in the queue and then told there were no doctors appointments (face to face or telephone)! The reception staff have a real lack of understanding and no privacy. There does not seem to be any substantive doctors at the surgery any longer, where has the family GP gone?! Something must be done quickly with Penn Manor to address the problems that obviously not only I come across!