janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: west-street-surgery
Title: Frustrating
Rating: 2 out of 5
Visited: April 2022
October 2021, I have spoken to a GP about my concern regarding the possibility of having obstructive sleep apnoea due to enlarged tonsils. I was told that a referral will be made to ENT and sleep clinic. I have been very patient in waiting because I am aware of the back logs that covid caused. February 2022, I phoned to follow up the referrals since I haven’t heard from either GP or hospital. To my disappointment, I was told that there was no referral made and that I need to book another GP appointment again. I booked another appointment and every time, I was given an appointment but on the day of my phone appointment, I have always received a text message saying that GP has been trying to contact me but no one was answering. There were no call logs on my phone which clearly mean that no one tried to phone me. Whenever I call reception, I am always given an appointment and the same thing happens again. They do have my correct mobile number but for some reason the GP always fail to reach me because there was “no answer”.
GP surgery review: west-street-surgery
Title: Awful administration
Rating: 1 out of 5
Visited: March 2022
Yet again I sat on a bench outside Waitrose chasing up a repeat prescription which I had submitted online.  The receptionist rapidly reordered the relevant items but as this happens far too often I submitted a complaint.  Response 1 was you need to write, I exploded and the receptionist agreed to send a message to the practice manager.  It was Friday afternoon and apparently no one with any authority was prepared to speak to me or in fact at work.

I try not to get angry but I always feel that this practice does not care for its patients.  Is it really too much trouble to have someone who can deal with problems available during normal working hours?
GP surgery review: west-street-surgery
Title: Receptionist thinks she is a doctor
Rating: 2 out of 5
Visited: March 2022
Couple of days ago my daughter rang to the surgery trying to arrange an appointment with a doctor because she had an allergic reaction after taking medication. Her eyes had been red and swollen. She heard from the receptionist that there is nothing to worry about and that could be just coincidence so she should take another tablet to see if she will have the same reaction. How irresponsible is that?! How is someone with no medical qualifications and without knowing my daughters medical records giving advice? What if another allergic reaction was to be much stronger and something happened to her? Receptionists - please stop pretending you are doctors!
GP surgery review: cobbs-garden-surgery
Title: Very long telephone wait times
Rating: 1 out of 5
Visited: May 2023
Virtually impossible to get an appointment on Mondays. On the while their telephone appointment service is poor.
GP surgery review: cobbs-garden-surgery
Title: Lack of patient focus and medical needs.
Rating: 1 out of 5
Visited: April 2023
I am waiting for urgent eye surgery and require blood tests in order to proceed. Upon trying to arrange an urgent blood test the surgery has decided that their requirements are more important than my need for urgent surgery and have told me i have to wait for three months before they will arrange the test. This is very unhelpful and only decreases further my quality of life.
Not at all what is expected of the NHS
GP surgery review: cobbs-garden-surgery
Title: Disappointed
Rating: 1 out of 5
Visited: March 2023
This used to be such a good GP practice but it has sadly gone downhill. I understand that the population of Olney has grown but to call up and ask for an appointment and told to wait 2 months is totally unacceptable. Apparently it's possible to call on the day and if the receptionists deems your need is urgent then you may get an appointment.  When did receptionists become skilled in deciding how urgent your medical problems are? Really disappointed!
GP surgery review: cobbs-garden-surgery
Title: Used to be a 10 out of 10 practice.
Rating: 2 out of 5
Visited: May 2022
The practice has gone massively down hill. It's not unusual to now hold on the phone for an hour. The staff on reception are not the friendly souls they used to be. There are no walk in appointments  and if you just turn up they make you go home and wait for a phone call triage. Overall the practice has gone form a 10/10 to barely deserving a 3/10.
GP surgery review: the-red-house-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: August 2023
Whenever I hear people complaining about their GP surgery, I count my blessings.  I have been with the Red House practice for almost 50 years and cannot praise them highly enough.
The doctors are amazing and very reassuring always dealing with  any situation with the attitude that you as a patient do matter.  The nurses also, I have always found them to be helpful, friendly and take good care of you.
The receptionists are always available to help with whatever the situation. I just explain to them and they are always efficient in getting me the help and appointment if needed.  If they cant help at the time they will always call back with the answer.  It is not every time I am ill that I need to see a doctor sometimes just reassuring advice but whichever I always get the help I need.
So a massive thank you to all at The Red House Surgery in Queensway Bletchley, I don't know what I would do without you.
GP surgery review: whaddon-healthcare
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Excellent staff especially front of house staff.The usual receiptionist goes over and above to help and their team leader has the same qualities.Would have to go a long way to bet this practice having been with them 55years.
GP surgery review: whaddon-healthcare
Title: Excellent receptionist
Rating: 4 out of 5
Visited: November 2023
Your regular receptionist (on the front desk most days) is brilliant. She is cheerful, competent and efficient and always goes the extra mile if she possibly can. She is even learning some sign language to better communicate with people with a hearing impairment including my deaf son. Thank you and well done!
GP surgery review: whaddon-healthcare
Title: Brilliant practice
Rating: 5 out of 5
Visited: November 2023
I have numerous conditions which have resulted in first class treatment by kind caring staff.
Everyone has gone the extra mile in supporting me.
GP surgery review: whaddon-healthcare
Title: Community Specialist Heart Failure Nurse
Rating: 5 out of 5
Visited: October 2023
Hello, I just wanted to drop a line to say what wonderful care I’ve received from the Community Heart Failure Specialist Nurse. I’ve a complex heart condition, and I’ve had first class care from the Community Heart Failure Specialist Nurse. They’ve contributed to getting me on the most appropriate medication and given the best care, treatment and advice to manage my condition. They epitomise everything that is wonderful about our NHS, and I just wanted to say a very grateful thank you for the expertise, professionalism and the amazing care given to me.
GP surgery review: whaddon-healthcare
Title: Amazing improvement
Rating: 5 out of 5
Visited: September 2023
Over recent months there has been a  noticeable change throughout the medical practice. 
The awful waiting on the phone to make connection has been dramatically improved and the staff appear happier in their workplace making the patient experience so much better.
GP surgery review: whaddon-healthcare
Title: Lovely nurse
Rating: 5 out of 5
Visited: July 2023
I just wanted to thank the amazing nurse I saw today for my smear test. She was extremely informative, kind and really put me at ease- talking about her cat and generally being lovely. She is an absolute asset to your team. In a time where everyone is complaining about the nhs etc I felt the need to thank you for having such a lovely team member!
GP surgery review: whaddon-healthcare
Title: Response to feedback
Rating: 5 out of 5
Visited: June 2023
Leaving this positive review after a negative experience earlier today.
Very quickly rectified in professional manner. Thank you 💙
GP surgery review: whaddon-healthcare
Title: Brilliant service
Rating: 4 out of 5
Visited: November 2022
Called for appointment today, got the appointment this morning, need blood tests, booked for Monday, review results in a month, booked at the same time.
GP surgery review: whaddon-healthcare
Title: Wonderful service
Rating: 5 out of 5
Visited: November 2022
Had to see the GP today at the Water Eaton site for some results, didn’t wait long to see her, the doctor was very helpful, cheerful and friendly put me at ease straight away, also the reception staff were very helpful and friendly too, the only problem might be seeing the same GP for a follow up consultation.
GP surgery review: whaddon-healthcare
Title: How do I get an urgent appointment
Rating: 1 out of 5
Visited: November 2022
I only ever visit a doctor when I am really unwell. Call at 8am wait 30 minutes to be told no appointments available for emergencies, all gone. They can see me in 6 days time which is really of no use. Alternatively more appointments available at 1.30pm. Call back at 1.30pm wait another 30 minutes to be told again no appointments available. How does one get to see a doctor???
GP surgery review: cauldwell-medical-centre
Title: Wonderful GP practice
Rating: 5 out of 5
Visited: September 2023
Your Review:  Sadly my mother died in September,I needed some urgent forms to be done, my mother was end of life at the time and I required some financial help after going to the surgery and being told it would take a month to complete the forms I was advised to speak to a young woman who deals with this work. I spoke to this lovely caring lady who listened to my issues and understood the urgency of the work. She spoke to me with care and compassion and completed the paperwork for me as soon as she was able to. This little thing helped me at an already distressing time and had I waited for the end of the month then I would not have been able to get any help. This surgery like many others have issues with appointments ect but all I have to say is some individuals in this practice are amazing. I am glad my mother got the care she required, credit to the staff and the doctors. thank you
GP surgery review: cauldwell-medical-centre
Title: Very good experience
Rating: 4 out of 5
Visited: August 2023
Over the years, I can say that my experience with this practice was positive, I always had a quick response to my enquiries, they offered me an appointment when I needed and a plan or treatment in place. The receptionists are very kind and welcoming and we have to appreciate all their hard work specially in these conditions where the staff is short and isn’t easy for any of them and considering it’s also free of charge, we should be grateful! Thank you
GP surgery review: cauldwell-medical-centre
Title: Very poor service
Rating: 1 out of 5
Visited: May 2023
Call my GP at 8:00 phone call answered at 09:15 just to heard that they don’t have appointments available they referred to 111 to give me and appointment with a waking Center I had called 111 after tell them all my symptoms tell them then I even had high temperature that I am shivering than my left back side is burning and the pain is unbearable I was no eligible for an appointment
GP surgery review: cauldwell-medical-centre
Title: Wrong Clinical details
Rating: 0 out of 5
Visited: April 2023
I had a blood test in Cauldwell medical centre last April. The doctor was really nice and the rest of the staff. As I have checked my results in ICE I noticed the clinical details stated I was on antipsychotic monitoring. It took me by surprise as it's not correct.  
I left it for a bit, and then yesterday I rang the practice and enquired about an appointment and flagged up my concern regarding the wrong clinical details. I spoke to a member of staff who raised it with the GP on duty at that time. They both tried deleting the information but unfortunately couldn't. This will then be on my medical which is a false report. I'm just writing this as I wouldn't want this to happen again and hopefully the GP will sort this out for me.
GP surgery review: cauldwell-medical-centre
Title: Inflexible appointment system
Rating: 0 out of 5
Visited: January 2023
Can’t make an appointment.  
My husband had a head injury 30 years ago. He does not understand new systems of working or online stuff in general. Hanging on the phone for 1 hour and 40 minutes means he’s given up making an appointment. Last week the nurse phoned to tell him his cardi gram was ok but his BP readings were high. There was no reference to the sleep study he’s been promised no letter has been sent.  
He can’t take his tablets for high blood pressure they make him itch day and night.  
He needs different tablets but not beta blockers . He has mental health issues as he sleeps from 10 pm til 10:30 am. It takes him 2 hours to get going, wash and dress and he’s slowly losing his independence.  
How can he engage with the service when all you offer is at 8:00am to get on the phone or come to the surgery?  
Then he could be sent away to have to come back. So immediately he’s given up.  
There are other people like him as I work with special needs so what provisions are there at your practice to give disabled people and those with mental health a chance?
GP surgery review: cauldwell-medical-centre
Title: Fantastic patient care
Rating: 5 out of 5
Visited: November 2022
I brought my mother to an appointment on Tuesday at 5:30pm in the evening and was sat in the waiting room. A elderly patient came into the surgery, was sent by the hospital. The lady was clearly very confused, the young lady on reception told her that her that she was in the wrong place. I was expecting this receptionist to turn the lady away but to my Amazement the receptionist called the lady’s doctors found out who she was meant to be seeing and then called the hospital found out the appointment time and place! Not only did this person go above and beyond helping but then she saw this lady was confused, she walked her over to her appointment. The elderly lady was practically in tears! I have seen patient care in all my years but this young lady did really blow me away. She then came back saw another elderly patient struggling to walk, managed to get her a wheel chair! All I wanted to say is after all the hate I read about receptionists at GPS surgery’s. This person needs to be applauded! Bravo, surgery’s needs more staff like you!
GP surgery review: cauldwell-medical-centre
Title: Very poor
Rating: 1 out of 5
Visited: November 2022
I now have to measure my own blood preasure, becouse it's impossible to get to see a doctor. I monitored my blood preasure for seven days as requested by doctor, he sent a link to my phone and asked me to click on the link after monitoring for seven days, when I clicked on the link it had expired as they only last for 48 hours. Since then I have been trying to phone them, but I am still number 1 in the queue, after 1/2 an hour. Now I'm bored and I will try again for the third day running.
GP surgery review: cauldwell-medical-centre
Title: Very bad practice
Rating: 1 out of 5
Visited: October 2022
I came for my baby's 8 week vaccination. Baby is already 9 weeks . I got appointments ment on 13/10/22 at 9.30 am. But receptionist told nurse is off sick can't do vaccine today and she hasn't got any appointments till November and she don't have the facility. I asked baby is 9 weeks already, then she went inside and asked the doctors and came back one of the doctor will come and do the vaccine in 5 mts. But I am waiting here and it's now 11am ,nobody came
GP surgery review: cauldwell-medical-centre
Title: Seen improvement
Rating: 3 out of 5
Visited: September 2022
We have seen improvement in staff attitude, particularly the receptionists, they have become caring and attentive and listen to you over the phone and respond to written queries. The secretary is lovely, and she is initiative-taking to help and listen. Gp appointments are still in shortage, but I was able to book using other GP services on Sundays . I consider the manger has acted, and the practice is ok now after it was not.
GP surgery review: linden-road-surgery
Title: Outstanding service
Rating: 5 out of 5
Visited: December 2022
My GP practice is outstanding, they answer calls promptly and they have never not accommodated an emergency for my children or myself on the same day saving us taking up space at emergency care services . They always offer some form of help which I why I use the word outstanding especially with the current pressures on the NHS ( both staffing and winter pressure ). Reception staff are also always friendly and helpful.
GP surgery review: linden-road-surgery
Title: Terrible reception staff
Rating: 1 out of 5
Visited: February 2022
I recently moved to Bedford and wanted to register at this surgery as I'd heard the doctors are good. What a shame that I was made to feel so unwelcome by the staff on reception. They made it really clear that they would rather I did not register with them and insinuated that I was living outside of the catchment area when I had already checked that I am not. I won't register with them even though they reluctantly gave me the forms to fill out. Those people really let your surgery down.
GP surgery review: london-road-health-centre
Title: Patient and caring staff
Rating: 5 out of 5
Visited: January 2024
I needed to have a blood test and am extremely needle phobic.  The surgery arranged for me to have my blood test done at the surgery.  The two nurses who saw to me were brilliant, patient and kind from start to finish.  They listened to me and made me feel as comfortable as possible throughout.  

I would recommend this doctors surgery to anyone.
GP surgery review: london-road-health-centre
Title: Fast and efficient
Rating: 4 out of 5
Visited: May 2023
Called Monday morning had to wait a while on the phones but got an appointment that morning sent for tests that day - fast and efficient- everyone was polite and help from reception to the gp that I saw - thank you
GP surgery review: london-road-health-centre
Title: Great experience
Rating: 5 out of 5
Visited: December 2022
I went to get an injection today and honestly the nurse was absolutely incredible. The nurse was asking me thorough questions and also informed me of information I had not been aware of. The nurse made me feel at ease and built a rapport with me. I would definitely recommend that nurse to anyone.
GP surgery review: london-road-health-centre
Title: Can't get an appointment
Rating: 1 out of 5
Visited: June 2022
You can't book an appointment online and when you phone up they haven't got any either. Heaven knows how you're supposed to see a doctor at this surgery.
GP surgery review: london-road-health-centre
Title: Great service
Rating: 5 out of 5
Visited: June 2022
Had a medical issue needed addressing popped into the elstow surgery , was welcomed and got appt prompt.

Upon return for was again addressed professionally. Though the care/attention and professionalism provided by the GP was outstanding. For that I say Thankyou.
GP surgery review: putnoe-medical-centre-partnership
Title: Thankyou
Rating: 4 out of 5
Visited: August 2023
Would like to say thankyou for the great service i received last Friday when i attended the walk in centre. I was seen promptly by the doctor who listened whilst i described by symptons, i was given an E C G which was fine but he decided to send me to Same Day Emergency Centre to have blood tests. The results from them showed i needed a stay in hospital where i had to have a stent fitted on Monday. I will be forever grateful for the doctor as going when i did meant i got prompt treatment for what was a serious condition in the end.
GP surgery review: putnoe-medical-centre-partnership
Title: States it treats dressings and wounds but
Rating: 1 out of 5
Visited: July 2023
Arrived, waitEd patiently to be seen, a 90 year old patient with sore open wounds that needed redressing, it’s the only walk in centre within a 20mile radius of their home, states it treats dressings and wounds. Get in meet the very kind nurse only to be told they have no dressing materials on site! What a waste of everyone’s time and energy! Distressing and tiring for the patient. Now at her GPS and guess what no dressings there either! Appalling Bedfordshire NHS!
GP surgery review: putnoe-medical-centre-partnership
Title: Awful
Rating: 1 out of 5
Visited: May 2023
Never an appointment available when ever you call.  Pity those that really need appointments but can't get one.
GP surgery review: putnoe-medical-centre-partnership
Title: Fabulous NHS service
Rating: 5 out of 5
Visited: December 2022
I took my son to this walk-in clinic this morning and when we joined the queue at 8:30 there was already a 2-3 hour wait. 
The receptionists were absolutely amazing, they booked people in continuously for the next 2 hours and 10 minutes until the rush slowed down - they were friendly, professional and their smile never slipped once. The compassion they showed to each individual that turned up was second to none - true NHS hero’s. Just want to give those two ladies on reception Saturday 3rd December a big shout out. Amazing.
GP surgery review: putnoe-medical-centre-partnership
Title: Kindness and compassion!
Rating: 5 out of 5
Visited: November 2022
Receptionist and lady calling people for their flu jabs were so warm and kind! And the Dr we saw was also so warm and friendly, didn’t rush us and listened so well. Checked my daughter over really well and eased my worries. With the amount of stress the NHS are under constantly they still all have smiles on their faces. Never been to a walk in before but we didn’t have to wait long at all. I was outside when I was called and they didn’t skip over me they came and got me so I am so happy. Really good experience I came away feeling reassured and happy. Thank you so much!
GP surgery review: putnoe-medical-centre-partnership
Title: Unable to get appointment
Rating: 1 out of 5
Visited: September 2022
One of the doctors, that took over an ongoing issue I’ve been having since 2019, around early August 2021, asked me to come back to see him after I have had a blood test. 
Since late August/early September 2021, I’ve been trying to get a follow up appointment to see him. I’ve been repeatedly told there are no appointments and to try again the following day. I’ve even asked in the short term I’m willing to see someone else, but there is no appointments.
Something must be wrong if I’ve been trying to get an appointment for a year and can’t get one.
It’s been a pretty much the same situation I’ve been going through (see previous reviews from me) regarding my Cellulitis infections I’ve been having.
I’ve been told to A&E to get my leg dressed 2 to 3 times a week, by receptionists. 
The receptionists have also said to go to A&E to have follow up appointments that the doctor I was seeing, who requested me seeing after I had my blood tests.
No wonder A&E is overstretched if Receptionists are telling people to go to A&E for stuff that is usually done at a doctors surgery and stuff like a doctor requesting to see you.
A&E is supposed to be dealing with emergencies and not follow up appointments that a GP has requested and dealing with redressings 2 to 3 times a week
GP surgery review: putnoe-medical-centre-partnership
Title: Gem of a walk- in clinic !
Rating: 5 out of 5
Visited: September 2022
Needed help re possible chest infection. Seen within an hour by really lovely nurse and initially greeted by friendly reception staff. 
Clinic was also comfortable and clean.
Really pleased with service received.