janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: brooklands-health-centre
Title: Challenged practice
Rating: 3 out of 5
Visited: November 2022
It is hard to get a general appointment to see a doctor.
However for specific issues that have a referral or abnormal results, they do get you an appointment. Reception staff can be hit or Miss. You will get one that is lovely and helpful on one call or you can get one that makes you feel like it is an inconvenience calling the surgery because you need an appointment. I have had to go private a few times and then has the private specialist send a letter recommending treatment and then suddenly the airbus’s calling you to book your appointment. I also understand staffing challenges in the NHS so it’s a catch 22
GP surgery review: brooklands-health-centre
Title: Test Results
Rating: 4 out of 5
Visited: November 2022
Review:  I spoke with a super lady today regarding my test results. Lovely to speak to a person who was so customer orientated as it is not always the case at the surgery however I do totally appreciate how very busy they are and how hectic it must be.
GP surgery review: brooklands-health-centre
Title: An excellent nurse practitioner at Brooklands Health Centre
Rating: 3 out of 5
Visited: November 2022
I was due to see a Brooklands Health Centre nurse practitioner for an ECG on 30th November. This nurse is one of the loveliest & empathetic people with whom I have had the pleasure of seeing at this practice. She immediately apologised (even though it was not her personal fault) that the ECG machine was out of order. When taking my BP I could tell that she was doing her best to help me relax, and she was willing to sit through and hear out my concerns over the antihypertensive medication that I was recently prescribed. Without compromising the time she had allocated to see me, she enquired in a friendly way about personal issues, and was willing to chat in a way that made me feel she was very caring and professional. I had been a bit nervous about the appointment, but she was an utter delight and agreed to ask one of the doctors to get back in touch with me to arrange a new EGC and discuss my medication and possible referral for a cardiovascular appointment and 24 hr monitoring from the hospital. Additionally, her phlebotomy skills are excellent.

To follow up, today I had a phone call from a most pleasant and patient GP who listened to my “story” and has suggested an action plan of waiting for a 24 hour BP monitoring session to be arranged by the hospital.
GP surgery review: brooklands-health-centre
Title: Couldn't be Happier
Rating: 4 out of 5
Visited: October 2022
After battling for a year to get a refferal done including moving surgeries, Brooklands have been outstanding with their service, I now have my refferal in place and couldn't be happier, I do not believe the staff are aware what this means to me.
Thank you to all the staff including reception for their help and especially to one Doctor who dealt with my refferal, I can't thank you enough.
Please do not take brooklands face value give them a chance and I'm sure they will help you as much as they have helped me.
Lochlan
GP surgery review: brooklands-health-centre
Title: Becoming unregistered at my doctors without me knowing.
Rating: 0 out of 5
Visited: October 2022
I rarely require a doctors appointment, but having experienced low blood pressure symptoms and starting perimenopause, I attempted to get an appointment last week at 8am and waited about 20 mins (not a problem, I expected this).  
Once I got through to reception I was told there were no appointments left (not unexpected) but they could put me on a waiting list. I gave the receptionist my details, which they couldn't find after searching with my date of birth, name and address.  
The receptionist spoke to a colleague. They eventually found me on the system. However, my details had 'Deducted' against them meaning I wasn't/was no longer registered. I have no idea how this has happened.  
I've been registered with them for at least 6 years and had an appointment with them just a few months prior. Being that I was no longer on their system, I was unable to be added to the waiting list and was informed that my details would be passed to the Practice Manager for them to call me in regards to this.  
I've still not heard back, and have no doctor. The situation feels very hopeless and deflating. I have looked at other surgeries, and contemplated going private, but need to consider the extra financial outgoing during these times.  
When I have managed to get an appointment, the medical staff have been great.
GP surgery review: brooklands-health-centre
Title: Actually felt listened to
Rating: 5 out of 5
Visited: August 2022
Had a phone appt today, 
the dr was great, I felt that she really listened to me, then gave me treatment options and recomendations.
She even sent me some links so I can so my own reseach.
Great service, thank you.
GP surgery review: brooklands-health-centre
Title: Stellar customer service
Rating: 5 out of 5
Visited: August 2022
The exceptional customer service rendered by the health Centre needs to be applauded. Keep up with the good work.👍
GP surgery review: trumpington-street-medical-practice
Title: Incredibly responsive and kind care
Rating: 5 out of 5
Visited: October 2022
I came into the practice for an emergency appointment whilst in a lot of pain. The receptionist was incredibly kind and arranged for a GP or nurse to see me quickly despite not having long left of opening hours. The practitioner I saw was also incredibly kind, explained the problem clearly and quickly arranged a prescription. This was my first experience of the practice and was a really positive one. Kind, helpful and responsive staff which I really appreciated.
GP surgery review: trumpington-street-medical-practice
Title: Just discovered the Review option!
Rating: 4 out of 5
Visited: August 2022
I just found this on the website and wanted to leave a review in these difficult times . I have used this practice for many years, before it moved to the new building. I have always had excellent service and feel safe having this excellent practice nearby. The phone system is the main glitch right now but I understand this is being addressed. But the care is thorough, responsive, respectful, professional, all the things I expect. Sometimes there are frustrations getting through, but once in the hands of a professional, I don't think it could be better.
GP surgery review: trumpington-street-medical-practice
Title: Excellent
Rating: 5 out of 5
Visited: August 2022
I'm a patent at the new ClayFarm facility. As a c50 year old, I've had several surgeries previously.

Excellent, modern facility. Friendly staff, very responsive. Reception staff are very affable, Doctors are very proactive. Very happy to recommend.
GP surgery review: trumpington-street-medical-practice
Title: Personal, tailored, responsive and caring
Rating: 5 out of 5
Visited: August 2022
I was given an appointment for a small medical intervention in a few months' time, but I knew I would not be able to attend due to foreign travels. When I spoke with her over the phone, the doctor understood how important this was for me and booked me into her lunch time, to make sure I could get the intervention. When I met with her, she remembered my story, and together with the nurse, took care of an efficient, personal and effective procedure. To me, this experience confirmed why I preferred having this done at home, in the united kingdom, as opposed to abroad: far less paperwork, no pump and circumstance, and giving one just what one needs. Thank you nhs: you are to be treasured.
GP surgery review: trumpington-street-medical-practice
Title: Thank you again
Rating: 5 out of 5
Visited: August 2022
I've recently needed urgent treatment which had to be discussed with a hospital consultant, and the two GPs and several administrative staff I dealt with were very helpful and prompt, ensuring I was able to receive the medicine I needed in good time. I have also needed access to my medical records recently, and a different GP went out of their way to help me find the material I needed. I remain most grateful for the consistently excellent care I receive.
GP surgery review: trumpington-street-medical-practice
Title: Caring staff and nurses
Rating: 4 out of 5
Visited: June 2022
This is clearly a busy practice but I never have trouble speaking to a doctor when I really need it. All the doctors I’ve spoken to have been understanding and thorough. The two nurses I’ve seen on a few occasions are absolutely at the top of their profession: not only knowledgeable and infinitely kind but truly skilled blood-takers - wouldn’t even know I’d had anything done. So grateful I get to feel so safe and looked after by my GP and nurses, thank you.
GP surgery review: trumpington-street-medical-practice
Title: Very grateful
Rating: 5 out of 5
Visited: June 2022
I wish to echo the other recent positive reviews. In these very difficult times, everyone at this practice does their best. What more can you ask?
GP surgery review: trumpington-street-medical-practice
Title: Good Practice
Rating: 5 out of 5
Visited: June 2022
My whole family goes to this practice and have seen various doctors and nurses.  We have never had a bad experience but every staff we met has helped us move one step further.

Just today, we went to see the GP for a follow-up visit when she noticed something unusual.  Immediately she made a phone call to the ENT to book us for an appointment.  Never could thank her enough.  

So, all in all, we are grateful to this Practice.
GP surgery review: trumpington-street-medical-practice
Title: Overall practice support
Rating: 5 out of 5
Visited: May 2022
I suffered from urinary retention in May after some antibiotics was refund to A&E needed a catheter with little sight this was stressful for me although I had hoped the op needed would happen in the 3 weeks I was told in A&E this was not to be and after 9 week was offered an appointment at clinic was then told it would be a year before I would get the op.
Needing help weekly to Change my bags and get prescriptions and certificate for unfit to work the staff and doctor's at Clay Farm have been amazing helping do all of the things I have needed I had the op privately but they still gave the great service after that.
The whole team have been amazing thankyou.
GP surgery review: trumpington-street-medical-practice
Title: Positive experience
Rating: 5 out of 5
Visited: May 2022
The GP was kind, prompt and knowledgeable. The Medical Practice has up to date diagnostic technologies. Results were prompt and personal. Thank you.
GP surgery review: thorpe-road
Title: Satisfied patient
Rating: 4 out of 5
Visited: July 2022
After sending a picture of my swollen knee, the surgery was quick to get me an appointment. The Doctor was quick to arrange a scan and a meeting with a specialist.
GP surgery review: thorpe-road
Title: Highly efficient practice
Rating: 5 out of 5
Visited: July 2022
Switched Dr's surgery as wasn't listened to over long Covid symptoms. Listened to by practitioners at Thorpe Rd surgery taken seriously and referred to long Covid clinic. Thorough tests done and detailed explanation of results. I can't thank everyone enough for the exceptional service. NHS at its very best!!
GP surgery review: thorpe-road
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
Following a visit to the blood donation session I was diagnosed with a low HB and was advised to contact my GP.
A blood test appointment @ the surgery was made and, after 2 weeks, the GP rang back with the results of that blood test.
HB appeared to be normal but a stool test was recommended to take the matter further. In the meantime, the GP has sent a prescription to the pharmacy. 
Pleased with the GP actions so far.
GP surgery review: thorpe-road
Title: A Warm Welcome
Rating: 5 out of 5
Visited: June 2022
My husband and I joined this practice a few weeks ago and we only wish we had made the move sooner. Medical, nursing  and Reception staff have acted quickly to sort out our outstanding medical needs and have been efficient and professional. In our dealings with all staff  we have been met with nothing but warmth and friendliness. We now feel that we are in safe hands. The welcome has been so important- it makes such a difference to ones feelings of well being- it is a treatment in itself.  Thank you.
GP surgery review: thorpe-road
Title: Very helpful nurse
Rating: 5 out of 5
Visited: June 2022
I would like to thank the practice nurse for all her help on my recent diabetes review. In particular her help in obtaining an appointment with the pediatry service, I am particularly grateful for.
GP surgery review: thorpe-road
Title: Lovely customer service
Rating: 5 out of 5
Visited: June 2022
The surgery is welcoming on arrival and the lady at the reception desk is caring and considerate.  She treats you as a guest, with kindness and respect.  The GP was also very friendly and professional.  All in all it is a great practice.  Well done.
GP surgery review: thorpe-road
Title: Good service
Rating: 5 out of 5
Visited: June 2022
Clear systems in place to speak to someone, online services etc many things can be dealt with using the online contact form. Minimal need to visit.
GP surgery review: thorpe-road
Title: Friendly staff. Attentive medical staff
Rating: 5 out of 5
Visited: April 2022
Very good communications. All the staff are friendly and knowledgeable. Pharmacist attends to drug changes or re-orders very efficiently.
GP surgery review: thorpe-road
Title: Brilliant Practice Pre-Covid
Rating: 3 out of 5
Visited: April 2022
As title says, this was an excellent practice pre-Covid. Very difficult to get permission for face to face appointment since then (particularly to get to see a doctor, or even a phone appointment with one) right up to end of April 2022, but things now seem to finally be returning to a more normal service.
GP surgery review: thorpe-road
Title: not user friendly
Rating: 2 out of 5
Visited: March 2022
Tried to book a doctors appointment in the surgery over last week. Told to go home and await call. 1st day- caller could not prescribe drugs so no treatment. 2nd day. No call received. 3rd day in surgery told to go home and await call. No call came. This morning with a very uncomfortable problem went to A & E at hospital. They investigated and said treatment must be prescribed by Surgery. returned again: Go home await call- For people in their 80s this is not a user friendly system- There is no privacy when talking to receptionists at the surgery as their check- in is in the waiting room. The receptionists have clearly been told not to book a doctors appointment and phone chats with clinicians are meaningless without the ability to prescribe. All very difficult for old people, who do not actually wish to be there- they are seeking treatment. The whole system is over managed- From 1946 a perfectly workable system was established. Now its full of nameless  people who are supposed to help but in reality are providing a poor service -. a change is needed.  Where has caring in the community gone ?
GP surgery review: new-queen-street-surgery
Title: Professional service
Rating: 5 out of 5
Visited: October 2023
This years flu jab clinic was extremely well organised and everyone from booking to administering the flu jab were extremely helpful and professional.
GP surgery review: new-queen-street-surgery
Title: horrible
Rating: 1 out of 5
Visited: October 2023
practically impossible to see a doctor ; in my case I was on the phone (going in person is not permitted) for 6 days in row to not avail. Evev calling 111 did not change anything.
GP surgery review: new-queen-street-surgery
Title: Flu vaccine
Rating: 5 out of 5
Visited: October 2023
As always the flu vaccine days are very well run, which a well thought out routine. Which makes for a very quick process. But also ensuring the correct procedures are applied. Very professional
GP surgery review: new-queen-street-surgery
Title: Flu jab
Rating: 4 out of 5
Visited: October 2023
Was a swift in and out job, however, the vaccine was put in my shoulder rather than my arm, and it was really sore. I get a jab every year, and yet never felt that soreness before.
GP surgery review: new-queen-street-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
I attended the surgery for my flu
vaccination.
I was greeted by friendly staff and my vaccination was administered.
GP surgery review: new-queen-street-surgery
Title: Best practice ever.
Rating: 5 out of 5
Visited: October 2023
Always had 1st class service. Went to pick up pills and got advised to go and do BP check. Handed to reception and got told to sit down for 20min min. Took again and said OK to go now. BP was high. Always on the ball. Prescriptions Always ready. Can honestly say that prob wouldn't be here now without them. Big thank.
GP surgery review: new-queen-street-surgery
Title: Excellent Practice
Rating: 4 out of 5
Visited: October 2023
The information regarding invitations to the vaccination clinic were clear. The only drawback I calling to confirm attendance. This took a few days to get through. On the day the instructions were given clearly by members of the surgery and volunteers . The medical staff confirmed a summary of my medical history for the reason to have the vaccine. I confirmed this with my personal details before being treated. The waiting time was short as I was given a timeslot to attend.
GP surgery review: new-queen-street-surgery
Title: Good service
Rating: 4 out of 5
Visited: October 2023
When I had my flu jab I was outside in a long queue thinking it would take ages. But once the door’s opened, there were lots of nurses in different rooms giving the jab! 
It was so quick and easy. In and out like a flash. No hanging around, which was nice as it was a Saturday morning after all. Lynn
GP surgery review: new-queen-street-surgery
Title: Flu clinic
Rating: 3 out of 5
Visited: October 2023
Was very impressed with the speed and efficiency of the flu clinic last Saturday. No queue and carried out quickly without pain. All the staff were friendly.
GP surgery review: new-queen-street-surgery
Title: Wonderful staff
Rating: 5 out of 5
Visited: October 2023
Allways helpful and with a smile.
All my interactions with the surgery have been positive ones.  Really efficient, text messaging works well, website is easy to navigate. 
I have used Doctrine several times, better than waiting on the phone. I use system on line to order my tablets. Very happy with the services provided.
GP surgery review: maltings-surgery
Title: What happened?
Rating: 1 out of 5
Visited: March 2022
This used to be a good practice but now it’s impossible to get an appointment because nobody answers the phone and you can’t book online. Repeat prescriptions take a week or more to be issued, medication reviews are a thing of the past. If they answer the phone at all the receptionists are rude and dismissive. The practice manager won’t reply to complaints save for cut and pasting the same response- see below. Over the last 6 months I’ve emailed the practice twice with my concerns and haven’t received a reply. This has been going on for a year or more and while I realise that the NHS has struggled to deal with Covid, other local surgeries seem to be back to normal so what’s going on with The Maltings? 12 GPS work there, they can’t all be off sick? If patients aren’t seen by their GPS they’re forced to go to A&E, putting an unfair burden on hospitals and  stretching the system further. So many vulnerable people depend on this practice. It used to be great, it’s terrible to see what’s happening and more terrible that no one inside the surgery seems to care.
GP surgery review: maltings-surgery
Title: Awful service
Rating: 1 out of 5
Visited: March 2022
A text message was sent 3 weeks ago to arrange a phone call to review medication today. When the appointed time came and went I called and was told the practitioner was off sick and the practice didn’t think I’d be aware of the appointment so didn’t need to let me know! Since I registered 4 years ago, this sums up the lack of care, consideration or appreciation that their patients are human beings. Although COVID obviously had an effect, the service was atrocious before that. When, having waited 5 weeks for an appointment in 2019, a text was sent to say the appointment was cancelled with no assurance that someone else would try to fit me in. Please remember we are vulnerable when we are ill and would like to be thought of and treated as more than a source of irritation on your list.
GP surgery review: maltings-surgery
Title: Poor Service
Rating: 1 out of 5
Visited: February 2022
Unbelievable - been trying to get an appointment for weeks.  No chance.  Response call back tomorrow and get into the queue. Try again. Aren't surgeries suppose to be open and back to semi-normal. Not even allowed to make bookings for coming weeks.
GP surgery review: maltings-surgery
Title: Getting an appointment like getting Glastonbury Tickets
Rating: 1 out of 5
Visited: February 2022
I remember when if you felt ill you made an appointment to see your doctor. Now that seems impossible. Every time I log on to try to make an appointment on patient access it just says this surgery has no bookable appointments. I tried calling the next day but at 8.35 it was too late all appointments gone. The only way you can get one is ring the second they open, and then hang on in a queue. If your lucky enough you will get someone call you back in 24 hours. Last time I called they said Id need to be reffered to a specialist and Id get an appointment - might be 4-6 weeks. 5 months later and nothing. I cant get through to anyone to ask. I understand a lot of this is due to Covid backlog but its starting to feel like this is the new normal. Is getting to see a GP if you feel ill now just something we should accept is a thing of the past. A shame things have got this way if so.
GP surgery review: maltings-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: February 2022
PCA refused to put me through to clinician. I explained situation & was told to go to pharmacy which I already had done. Refused to give me name of who she spoke to. Patient is a 4 year old epileptic child
GP surgery review: maltings-surgery
Title: Woeful, Unorganised, Unhelpful
Rating: 2 out of 5
Visited: February 2022
To say the Maltings Surgery needs significant improvements would be an understatement. First of all I receive a text message asking me to book an appointment. Within 10 minutes of the message I tried to do just that. After being on hold for a little bit I finally got to speak to one of the reception staff. After explaining my reason for calling I was informed they wouldn't be able to offer me an appointment either be telephone or in person. Understandably, I  wasn't impressed but accepted it, because, well, there's nothing else you can do. Later the very same day, after it's to late to act, with less than 30 minutes to spare, I receive a notification I have an appointment booked by a clinician; it would have been nice to have had time to actually be able to attend. The practice seriously needs to alter the way things are done or members of the public will suffer for the ineptitude on display from some of the staff.
GP surgery review: rothschild-house-group
Title: Good service
Rating: 4 out of 5
Visited: April 2023
Can be busy at times but once in the system dealt with promptly. Also waiting times can be very long on the phone but always use call back feature if this is the case
GP surgery review: rothschild-house-group
Title: Well informed receptionist and brilliant GP
Rating: 5 out of 5
Visited: April 2023
Spoke with the most friendly and professional receptionist earlier today who dealt with the urgent matter at hand swiftly and kindly. The GP got in touch within the hour which was remarkable and very much appreciated. Couldn’t fault Rothschild House Surgery in this instance. Thank you for everything you all do.