janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: ireland-wood-surgery
Title: Great experience
Rating: 5 out of 5
Visited: July 2023
Cervical screening tests are far from fun, but my experience at Ireland Wood was as good as it could get. The nurse made me feel comfortable, a smaller speculum was already ready as requested, it was over in seconds, I didn't really experience any pain and it was overall a more pleasant experience than my previous screening (which was also a lot better than I had feared). These tests are super important so I'd recommend everyone to go when you receive an invite; it'll likely be a lot less bad than you think. It is stressed that they will do nothing you're not comfortable with and they will make sure you're okay throughout the process.
GP surgery review: ireland-wood-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: March 2023
Fantastic practice - the reception team were great and handled the call quickly with professionalism. They were able to fit me in with an emergency gp appointment for my child (under 2) within 20mins of calling. Nurses and gp doctors are warm, friendly and understanding. Very impressed with the level of service they provide! Keep up the good work
GP surgery review: ireland-wood-surgery
Title: Where are the GPs? What do they do?
Rating: 2 out of 5
Visited: March 2023
Where do I start? You cannot get a routine appointment with a GP for at least 3 to 4 weeks. If you ring for an urgent on the day, even if you ring as soon as the phones open you can find yourself in the 20-30s in the queue so absolutely no chance getting an appointment that day. 

After having a toe amputation last year, podiatry at St James’ suggested I ask for a foot covering for the shower on prescription. They refused to do this or couldn’t be bothered. 

I am flying next month and as stipulated by both the airline and airport I asked for a GP letter so I could take my diabetes medications and needles in my cabin luggage. They refused suggesting that it could go  in my hold luggage as it would be less for me to carry. This is despite the fact that insulin and blood sugar test strips can be damaged in the hold because of the cold. And what happens if your hold luggage goes missing in transit.  They also didn’t bother to find out whether I was actually taking hold luggage anyway. It seems they are quite happy for me to risk my health because  they are too busy or too lazy to write a letter.

And to add insult to injury they also cancelled my phone (not in person) diabetes review last week with a nurse when it used to be a GP. This was with an hour to go. What do the GPs at Ireland Wood actually do? They certainly don’t do anything for me.
GP surgery review: ireland-wood-surgery
Title: Fantastic reception staff
Rating: 5 out of 5
Visited: February 2023
I wanted to leave some well deserved positive feedback about the reception team at Ireland Wood surgery.
They are always extremely busy yet are always polite and patient. Each and every interaction I have had with the staff has been positive and helpful. They always go above and beyond...even when they are ten deep at the desk!. Well done to you all...I have finally found the gp practice that care and have the time for you.
GP surgery review: ireland-wood-surgery
Title: Brilliant.
Rating: 5 out of 5
Visited: December 2022
Having moved into the area My Dad recently registered at Ireland Wood and they have been absolutely fantastic. The practice is  very well organised and accessible compared to his previous experiences. Everyone has been friendly and highly professional. He has several chronic conditions and the tailored and skilled care he’s received over the last couple of months has made a huge difference to his quality of life. Last week, while attending a Nurse appointment, he became slightly confused. A GP and Nurse went above and beyond in identifying an infection that was completely unrelated to his appointment and ensuring he received the appropriate treatment. The quality of care he’s received has been outstanding. Thank you to everyone at the practice for everything you do, especially in such challenging circumstances.
GP surgery review: ireland-wood-surgery
Title: upsetting experience
Rating: 2 out of 5
Visited: October 2022
due to private and confidential policy been broken with the receptionist at Ireland wood surgery. when they messed up my appointment time which was an emergency and refused to give me another appointment till i had told them in a busy reception what was wrong with me for everyone to hear tho id asked that its something i do not wish to discuss in such a busy area and it will have shown on her system from the previous messed up appointment. my experience was traumatic with them when i was dealing with trauma myself. Due to this i was told i could just advise them that i would like to speak to the doctor with any further issues and not have to give a description. i rang the receptionist who told me i had to tell her and began to argue with me down the phone and then told me she would tell the doctor i am not been willing  and put the phone down on me i had to ring back in a lengthy queue again to see if the appointment was booked this left me in tears and in all fairness i did not want to even speak to the doctor when he rang as he had no empathy and told me the nhs won't be here in a few years what will we do them ! and brushed off what the receptionist did. 30 years as a patient there and the past how many have been horrendous with this head doctor and his rude awkward receptionist. the doctor just told me i'm intitled to move doctors!!!!.
This place use to be so loving and warm where the doctors actually loved their job and looking after people today its full of people who clearly don't want to be there and don't like people
GP surgery review: ireland-wood-surgery
Title: Excellent practice !!!
Rating: 5 out of 5
Visited: October 2022
I joined Ireland wood only about 6 months ago and wish I Joined sooner!
Easy to book appointments online,
Excellent communication with doctors and they keep me updated by txts texts.
When I ring the surgery I don’t have to wait long at all to speak to reception.
Quick actioning of medication requests.Only needed to speak to GPs but all of them have been really friendly and helpful.
Needed a covid jab due to being high risk and had the GP call me on Saturday to invite me for one last minute!
I really feel looked after as a patient and feel the practice is run efficiently,
Keep up the good work during these difficult times :)
GP surgery review: ireland-wood-surgery
Title: Amazing Doctor thank you
Rating: 5 out of 5
Visited: August 2022
This was my 1st appointment with this Doctor and he was amazing. The best GP I have ever met. He was friendly, professionally, put me at ease straight away. He listened and really questioned to understand. He is clearly very experienced and his clear considered advice gave me confidence and reassurance. Thank you very much
GP surgery review: ireland-wood-surgery
Title: Fantastic Surgery
Rating: 5 out of 5
Visited: August 2022
Great Doctors, very professional, and caring after the loss of my wife, also at various times throughout the years with different medical problems I have had. Some problems with getting private medical scripts alongside NHS ones, I don’t exactly know why, but my sister who recently transferred here from a Pudsey surgery agrees with me that this surgery is outstanding.
GP surgery review: ireland-wood-surgery
Title: Awkward staff
Rating: 1 out of 5
Visited: June 2022
Still struggling to understand the receptionist's motive behind being rude and awkward. She asked for my child's date of birth, then his name just to claim that's not the right name. To my surprise and stress she asked for the birthdate again and rudely. When I asked her to be polite she tried to reverse pthe situation and accused me of being rude!! Don't know what was going in her head. The world knows on registering your children in a practice you must supply a proof of ID which was birth certificates in this case plus we've been with the practice for ofer sixteen years. So how come suddenly the name wasn't correct other than a pure awkward if not discriminatory attitude. Yes I had to stand up to that disgraceful behaviour but just to experience further "tribal  bias" by another staff.
GP surgery review: church-lane-surgery
Title: Helpful receptionist
Rating: 3 out of 5
Visited: March 2023
I took an elderly neighbour down to the surgery as she had a query but could not get through on the phone and she does not have or want internet.  The wonderful lady on reception was so patient and helpful, really listened and sorted things out quickly and easily.  However, she was the only person manning the desk and answering phones so if you had to wait for your call to be answered then I apologise, we had her undivided attention at that time.
GP surgery review: church-lane-surgery
Title: terrible experience waiting on telephone
Rating: 4 out of 5
Visited: November 2022
When is the surgery getting back to how it was, I was very unwell on Monday spent over 35mins on phone requesting to see a gp, I was very unwell, Told if your so poorly I should go to a&e. excuse me Ive never been spoken to like  this ,I do not bother my surgery or a&e. all I wanted was to see a doctor, not wait for a dr to phone me in the afternoon to see if I needed to be seen . I never request to see a gp unless Im feeling so unwell. I make every effort to go to the surgery  I never waste their time and always l make my way to see the doctor,  I don't abuse the service, I'm a lady of 73yrs unwell .why is it so difficult to see gp . we don't get a choice of who we see , and with my health problems its much easier to be seen by the same gp . why is it so stressful trying to make an appointment ? even when I phone later in the day Im told I have to phone from 8am the following day to make an appointment, it is so ridiculous  The drs are lovely Its the system which needs amending when your feeling so unwell why does it take all morning in a cue of 20 more to request seeing a gp . Please make it easier to make a appointment , I can do without further stress ,all I want is a straight forward booking  to see a doctor  
what as happened for it not now getting back to as normal as possible after  2 and a half tough years .  I'm still very cautious and still use a mask for my own health . 
 yours  
 mrs sheila rice
GP surgery review: church-lane-surgery
Title: Poor service
Rating: 1 out of 5
Visited: February 2022
Absolutely disgusting telephone answering service waited 90 minutes from 0800 today for someone from reception to answer then when they answer I get no apology and attitude from reception.  The doctors are excellent sadly let down by terrible phone answering service and some reception staff with attitude.
GP surgery review: dr-chin-and-partners
Title: Frustrating appointment system
Rating: 3 out of 5
Visited: April 2023
Rang at the start of the day to get an appointment was on hold for over half an hour to be told to ring back at lunch there were no appointments left, rang back bang on 12 noon again on hold for over 30 minutes to be told again there was nothing they could do I needed to call back again tomorrow.
The frustrating part was while I was on hold there was no up date to tell me was number I was so I wasn't even sure if I had been cut off.
I normally I don't have an issue with getting an appointment but this is happening more and more and this hold system needs addressing.
GP surgery review: dr-chin-and-partners
Title: Terrible appointment booking system.
Rating: 3 out of 5
Visited: February 2023
Appointment system is very troublesome. Trying to book an appointment means waiting on the phone for more than 30 minutes.   No one who is ill should be subjected to this.  When the lines open and you phone it means waiting a long time -  being 36th in the queue. Spending 30mins+ on the phone is very difficult when ill.  Pre booking an appointment (if you can get one) means waiting 10+ days for a phone call that is not received despite waiting all day on the appointment date. Not a missed call as phone records can show -  no call was received. Consequently the appointment system is very disappointing and unsatisfactory.   The secretaries make it almost impossible to see or talk to a doctor.   This is not helpful at all especially if you suffer from depression as I do!     The doctors are very good, helpful and understanding - when you can get through the defensive barrier of the receptionists.     I am very thankful to my doctor in this surgery - its just a pity its such a difficult thing to get to see them.
GP surgery review: dr-chin-and-partners
Title: Great practice and always helpful
Rating: 5 out of 5
Visited: December 2022
I’ve always managed to get an appointment and think that you can call morning and afternoon is useful. Unfortunately since having my son I’ve had to visit a few times. Every time I’ve called I’ve managed to get a call back and a follow up face to face if necessary. The doctors and nurses have always been helpful. I managed to get all my sons jabs don’t at the correct times which isn’t common amongst my friends with babies. Sometimes there can be a long queue when you call but that just shows how many people call each day. Thank you.
GP surgery review: dr-chin-and-partners
Title: Excellent Service.
Rating: 5 out of 5
Visited: November 2022
Excellent service on Friday (4/11/22) evening after I had discovered that I had run out of my repeat medication, and faced the prospect of an uncomfortable weekend as a result. 
 I thought that it would be too late to rectify the situation, but telephoned Northolme Surgery in any event. The extremely helpful person at the surgery took my details, checked my medication, liaised with the relevant pharmacist, and had everything ready for collection the same evening.
 She achieved all this quietly, quickly and with good humour, and I am grateful for her attentive intervention.
GP surgery review: dr-chin-and-partners
Title: Unhelpful receptionist
Rating: 2 out of 5
Visited: September 2022
I was waiting for a repeat prescription from the hospital which was forwarded to the doctors surgery which I needed within two weeks. She said they were running behind on the emails and I might not have it within two weeks. I asked what was I supposed to do if my prescription ran out and I hadn’t received a replacement she just shrugged her shoulders and repeated we are running behind you’ll have to wait. I am a type 1 diabetic and found her response very rude and unhelpful
GP surgery review: rydings-hall-surgery
Title: Reception
Rating: 1 out of 5
Visited: March 2022
I would expect Reception to be considerate and understanding but today neither, the person I saw was unhelpful, obviously in the wrong job. After listening to the recorded telephone message part of which refers to consideration to staff  - how about it working the other way. If there’s still a staff training day i suggest you invite this mornings receptionist! All of the staff that I have dealt with today, on the telephone, are much more pleasant to deal with.
GP surgery review: rydings-hall-surgery
Title: Awesome Surgery they can't do enough for you
Rating: 5 out of 5
Visited: January 2022
I have had a few reasons to call ranging from needing an appointment to sorting out prescriptions.  The back office staff, Doctors, Advanced Nurse Practitioners and Nurses have been absolutely amazing.  Nothing is too much trouble and I have not had to wait very long at all for contact or outcomes.  Just the best in my eyes.
GP surgery review: dr-l-freeman-&-partners
Title: Unreasonable delays accessing services
Rating: 3 out of 5
Visited: September 2023
I phoned for an appointment.  The message said I was 10th in the queue.  The answerphone message directed me to the website to complete an online Patches form.  

So having waited 10 minutes, I abandoned the call and my place in the queue.   The website said that Patches were unavailable at the moment! So the answerphone message is not up to date, and I wasted more.

I also noticed the site said expect to wait up to 4 weeks for none urgent appointments.

At the time of typing I have been on hold for 24 minutes and I'm still only number 3 in the queue.

Who has time to wait like this?  

Thankfully when you do get through, the staff, doctors and nurses are usually very good.  Fingers  crossed!
GP surgery review: dr-l-freeman-&-partners
Title: very helpful
Rating: 4 out of 5
Visited: December 2022
every one that I have seen have been very helpful with any problems that I have had.
And they have dealt with any concerns  that I have had.  I am very happy with all the staff at the practise.
GP surgery review: dr-l-freeman-&-partners
Title: great service and caring
Rating: 5 out of 5
Visited: November 2022
I spoke to Dr Gascon today after being so poorly with flu and my chest and understood my medical history and was very empathetic and gave his time to make sure i’d get the best treatment. After covid having that relationship with your GP is necessary especially with being disabled and living alone. i didn’t feel rushed or kept to a time slot that means a lot for a patient like me. I’ve seen him in person in the past and has helped me through many situations can’t ask anymore than that.
GP surgery review: dr-l-freeman-&-partners
Title: Winter vaccination clinic
Rating: 5 out of 5
Visited: October 2022
Booking my appointment was very easy - all done online. 
I arrived for my appointment- was taken straight in (early). 
My appointment was towards the end of what I can only imagine was a very busy day but staff were still happy & welcoming. 
It was a very efficient service being run on a Saturday too so easy to get to for a full time worker. 
The clinic was well planned out & tailored towards maximising appointments for busy working patients. A great example of how GP practices care for patients.
GP surgery review: dr-l-freeman-&-partners
Title: Poor practice
Rating: 1 out of 5
Visited: September 2022
Feel totally let down by the practice, having had a problem for over 2years felt passed from pillar to post, nothing improves, still suffering and nowhere near helped. Got another telephone appointment, when I sent an E-consult for a face to face appointment.
Feeling very down, and I have previously suffered with anxiety which I was given medication for from this very practice, and I mentioned this in previous E-consults.
I don’t know if anything will change, I’m very lost at the moment.
GP surgery review: dr-l-freeman-&-partners
Title: Terrible service
Rating: 1 out of 5
Visited: June 2022
Poor service, not interested in taking any time to diagnose your problem just want rid of you ASAP, they don't check your previous notes, eConsult has not been working for nearly 1 week just says only available during office hours, just cannot get in contact unless you hold from being 15 to 20th in the queue.
GP surgery review: garforth-medical-centre
Title: great staff - poor service
Rating: 3 out of 5
Visited: April 2023
A specialist dermatologist prescribed me a special cream to manage my skin disorder. When I collected my prescription I got home to find it was not included I contacted the surgery and was told it was in hand and ready or collection Friday. It wasn't ready - a week later collected the prescription to find it was not what was prescribed. Spoke on the phone and told to return it - on return advised I would be phoned to collect the right cream the next day. No call received and when went back to surgery advised they wouldn't supply the prescribed cream. Terrible service even though those at the surgery seemed to try their best.
GP surgery review: garforth-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2022
This GP practice is excellent and I’m so lucky to be a patient there. I never struggle to get an appointment for myself or my baby and I really appreciate that.
GP surgery review: garforth-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
I really like this practice. The staff are great and have always been able to deal with my issues. Whether it’s for me my kids or my husband. I have always managed to get an appointment when needed and the econsult service is very efficient. The staff have always been able to deal with clinical needs and admin. And they are very friendly.
I also had a coil put in and it was a great experience.
GP surgery review: garforth-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: February 2022
I have been a patient at the Barwick surgery for over 20 years and have nothing but praise for the quality of service I have always received. Doctors, nurses, receptionists and pharmacists - all are helpful, confidence-inspiring and thoroughly pleasant. Today, I was there at 8.30 to book an appointment, had the phone call at 10.45 and my prescription was ready for collection at 11.30. Can a GP surgery service get any better? I don't think so! The surgery has a terrific team and in these challenging times, they deserve our praise for their hard work. Certainly, they have mine.
GP surgery review: gibson-lane-practice
Title: Hell bent on making life as difficult as possible.
Rating: 1 out of 5
Visited: July 2023
Booked an appointment for son. Nurse interfered and cancelled appointment and told me to phone the practice. On hold for a ridiculous amount of time, so went into the practice still on hold. Been told to go on am emergency list and wait for a phone call - this is impossible in my line of work. Now need to go to A&E unnecessarily. Unacceptable.
GP surgery review: gibson-lane-practice
Title: Inclusive healthcare
Rating: 5 out of 5
Visited: April 2023
I’m a transgender individual, I’ve been working with my GP over the past 6 months to help progress my transition. The GP has been very accommodating of my needs and has treated me with dignity and respect throughout. 
I feel very privileged to have had such a great experience during this time when many others do not. 
My sincere thanks to all that have helped me and continue to help me at the practice.
GP surgery review: gibson-lane-practice
Title: Excellent service
Rating: 5 out of 5
Visited: December 2022
My recent visits culminating in Surgery at St James’s Hospital have been my first major contact with the practice other than Annual Reviews and recent Covid and Flu Vaccinations.

Without doubt the specific G.P.s and ancillary staff have dealt with me in an entirely professional and caring manner, either in person or via the telephone consultations that enabled me to receive necessary treatment prior to and after my surgical interventions at St James’s.

I know that on on my visits to the Surgery it has been unusually busy with staff resources stretched. That did not impact on the quality of service in any way. 

I a, so grateful to all staff and confident that the practice is doing everything it can to maintain high standards of clinical care - thank you all.
GP surgery review: gibson-lane-practice
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
The receptionist went out of her way and in her own time to help get the information we required.
Doctors have always been really good when I have needed them too.
GP surgery review: gibson-lane-practice
Title: Amazing and compassionate
Rating: 5 out of 5
Visited: May 2022
I needed a GP letter for something very serious that could affect my child’s life and was linked to domestic abuse.

The practice manager showed compassion to my situation and was able to supply a GP letter stating my health.
GP surgery review: gibson-lane-practice
Title: Fantastic practice with staff that genuinely care.
Rating: 5 out of 5
Visited: May 2022
I’m a relatively new patient with this practice.In the time that I’ve 
been with them the care that I’ve received has been truly outstanding. I had a telephone consultation recently and the doctor I spoke with couldn’t have been anymore caring or compassionate and I wasn’t rushed at all. They genuinely had time to listen to what I had to say and gave me excellent advice.
I’m so pleased that I made the decision to move to this surgery and I would recommend them to anyone.