janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: dr-bekas-medical-centre
Title: Friendly receptionists
Rating: 5 out of 5
Visited: March 2022
The Receptionists at this practice are helpful and friendly and go out of their way to help sort out any problems. Thank you
GP surgery review: dr-malik---kent-elms-hc
Title: awful!!!! avoid at all costs!
Rating: 1 out of 5
Visited: October 2022
unless you can be on the phone dead on 8am you will Not get an appointment, have been trying for months now and still nothing!! doesn't surprise me when you call up and get told the manager is away on holiday for another 2 weeks!! so what exactly are these rude receptionists being paid for? because you will never get an appointment here!! yet they are still taking on new patients!  how about you care for the ones you already have and the ones that Need to be seen!! absolutely shocking!!!!!!
GP surgery review: dr-sooriakumaran
Title: Rude staff
Rating: 1 out of 5
Visited: September 2023
I have been the GP today (19/09/3023)at 12.45 for my son appointment for one year vaccination it was 10 minutes late and we Tring to explain to them why we were late and already they cancelled his appointment by them self he must have this vaccination today because already over due but they don't want lisint anything just they Tring to change our GP practice if we can't get on time for an appointment they mentioned you are Tamil That's way we coming from far away and one of other staff enter our conversation and having augmented with us and she said that she will see how we make next an appointment and this totally she made us not trust on the GP practice any more also both staff were so rude accrecive
GP surgery review: dr-sooriakumaran
Title: First class service
Rating: 5 out of 5
Visited: May 2023
Joined during pandemic and have never had any problem getting in touch with surgery. Ladies on reception always very helpful and happy to sort out any queries.  Have had a much more positive experience than with my previous practice!
GP surgery review: dr-sooriakumaran
Title: Poor service
Rating: 1 out of 5
Visited: March 2023
Reception staff seem fine although they cover up with ‘getout’ clauses constantly. Seen one gp there who is hopeless at communicating. Changes my appointments randomly with consulting me, is always extremely late in calling and responding on telephone appointments. Seems to avoid face to face appointments whenever he can. Diagnoses are not the best! I did see a clinician at surgery twice, who was efficient and referred me for correct tests and hospital procedures. In future my appointments will be made with clinician!
GP surgery review: dr-sooriakumaran
Title: Rude and disrespectful.
Rating: 1 out of 5
Visited: March 2022
Unfortunately my experience of treatment at the surgery is very negative so much so my family and I will now move to another surgery. I was spoken to is a rude and disrespectful manner for no reason by the Doctor at this surgery.
GP surgery review: dr-sooriakumaran
Title: Very very very very poor
Rating: 1 out of 5
Visited: January 2022
Please do NOT use this practice. The staff is extremely rude, even just over the phone, and the doctor is never doing his job properly. 
Missed my first pregnancy scan because of them as well as important test.
 The doctor prescribed me strong and always the wrong medication despite the fact that I am pregnant and he knows that. No warning! Luckily, my midwife alerted me on time. 
They have changed their opening times only to 4 hours in the mornings (8am to 12pm) again no text or letter from them letting us know, I had to find out by myself after calling desperately one afternoon for ages. Poor communication!  Very disappointed with this surgery.
GP surgery review: scott-park-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
I Have nothing but Praise for the Great service and Care I have received at this practice. The Doctor Nurse the Receptionists couldn’t be Better.
GP surgery review: southend-medical-centre
Title: They listened to me.
Rating: 4 out of 5
Visited: January 2023
I had an issue a year ago with my medication review and not getting my medication on time. After a discussion with the practice manager and prescribing nurse we worked together to resolve the issue. I now get only one medication review a year and a check up and my tablets have been on time every time I ordered them without fail.  
They listened to my issues and acted accordingly and professionally.
GP surgery review: southend-medical-centre
Title: I recently transferred to this GP Practice
Rating: 1 out of 5
Visited: January 2023
Your Review:  But very disappointed at the treatment I received and how I was spoken to by two of the Advanced Nurse Practitioners. I suffer from anxiety and currently have a lot of issues that I am dealing with.  I have been a patient for many years with the same doctor and the only reason I changed to this surgery was because I had to move. I have no issue with any of the doctors at this surgery who have always looked after me. However I cannot face having to speak to the Advanced Nurse Practitioners in the future, so I will be transferring to a different GP Practice.
GP surgery review: southend-medical-centre
Title: A fantastic practice with doctors who actually listen
Rating: 5 out of 5
Visited: October 2022
I cannot rate this surgery highly enough.  They are responsive, polite, caring and go the extra mile to ensure that the patients' needs are met.  Even the reception staff go the extra mile, very friendly and helpful.  Every telephone appointment is kept, referrals are made quickly, and every effort is made to assist where they can.  This practice has been brilliant and i am so glad that i registered with them when i moved to the area.  
Thank you - and keep up the good work!
GP surgery review: southend-medical-centre
Title: Brilliant Practise
Rating: 5 out of 5
Visited: June 2022
I haven’t been a patient at this surgery for long but have been throughly impressed so far. I’ve been able to get an emergency face to face appointment within an hour of phoning and a less urgent face to face appointment within a week. Considering this is a city centre surgery this is outstanding and is even better than waiting times in private healthcare. Previous GP surgeries I belonged too I had to wait 4-6 weeks for an appointment and an emergency appointment would be a 5 min phone call 5 or 6 hours after you called. This surgery is performing head and shoulders above the rest. Receptionists are helpful and friendly. The doctor and nurses I’ve seen have been very professional and knowledgeable and I’ve never felt rushed. Very fortunate I was in the catchment area for this practice.
GP surgery review: southend-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
I am disappointed by a lot of the negative reviews about this surgery. I have been with them over 5 years. They are an extremely busy practise for one of this size and have always treated me in a patient, professional and courteous manner. Every GP or nurse I have dealt with have been attentive and very caring. These are very trying times for people in the health care sector and I truly believe you get back what you put out. Be patient and courteous and you get the same back from all the staff here. Cut them some slack and be a part of the solution, don't add to the problem. Well done guys, keep it up.
GP surgery review: southend-medical-centre
Title: The worst practice I ever seen
Rating: 1 out of 5
Visited: March 2022
Never picked up the phone at 8 am and when they do it at 8.30 they don't have appointments anymore. They received new patients but they don't book 1st appointments. I need it sick leave and they don't have appointments ...last week they had the surgery closed and no one was on call to phone the patients or to tell them what to do...
GP surgery review: the-valkyrie-surgery
Title: Great practice and made me feel at ease
Rating: 5 out of 5
Visited: January 2024
Great service overall and the doctor made me feel comfortable throughout the whole process. Recommended!
GP surgery review: the-valkyrie-surgery
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Many thanks to the doctor and his assistant for my vasectomy surgery today. I was made to feel at ease and relaxed at all times and was really pleased with all the information needed and the way the doctor presented it to myself.
GP surgery review: the-valkyrie-surgery
Title: Lovely Doctor! Felt extremely at ease.swift.
Rating: 5 out of 5
Visited: November 2023
Such a lovely Doctor. Felt at ease immediately. Explained everything. Carried out procedure swiftly and paid free. How fortunate am I?!
GP surgery review: the-valkyrie-surgery
Title: Great doctor & procedure
Rating: 5 out of 5
Visited: November 2023
Very professional, efficient doctor and great overall patient care for a minor operation. I would highly recommend.
GP surgery review: the-valkyrie-surgery
Title: Great surgery
Rating: 5 out of 5
Visited: November 2023
Was very friendly and helpful. 
I felt calm all the time through my surgery 
Both nurse and surgeon were very supportive in making sure I was ok
GP surgery review: the-valkyrie-surgery
Title: Professional experience
Rating: 5 out of 5
Visited: October 2023
Thoroughly professional experience dealing with all parts of the surgery. From arrival through to my procedure I was welcomed warmly & offered all the help I needed. During the procedure itself, the doctor and nurse made me feel relaxed whilst proceeding with the expected care & diligence.
Fantastic surgery , would highly recommend
GP surgery review: the-valkyrie-surgery
Title: Great practice- can't fault it.
Rating: 5 out of 5
Visited: October 2023
I was treated with kindness, sympathy,  respect and understanding.  My condition was explained clearly as was the procedure I had. I had been dreading my visit but certainly won't in the future should I need another procedure. The appointment was right on time too.  I cannot fault this practice and I'm deeply moved by the care and concern of every nurse and doctor I have seen at this practice over the 4 years I've been attending.
GP surgery review: the-valkyrie-surgery
Title: Comprehensive clinic
Rating: 5 out of 5
Visited: October 2023
I was dealt with civility and care.
I have confidence with the doctor currently looking after me and it is reassuring that he has been with the practice for a considerable time.
It is also comforting to be able to get blood tests and minor surgery at the practice clinic.
I have been with the practice for over 20 years and although there have been changes in personal, I feel that I am known as a reasonable patient.
GP surgery review: the-valkyrie-surgery
Title: Absolutely superb great service
Rating: 5 out of 5
Visited: September 2023
I couldn't put into words how great my experience was, I was seen on time and the Dr fully explained everything to me and was so friendly and put me at ease.
GP surgery review: the-valkyrie-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: August 2023
Had a vasectomy and the doctor and nurse very very pleasant and very sensitive. They were extremely professional and very knowledgeable about the procedure
GP surgery review: london-road-surgery
Title: I love my Doctors Surgery
Rating: 5 out of 5
Visited: April 2023
I have a young family with some complex needs and London Road Surgery have never failed to pull through for me. The staff are friendly and try their best do do everything possible to support the health of my family and are as flexible as they can be given the current state of the NHS. I am so grateful for the wonderful staff at this surgery and do not have a bad thing to say.
GP surgery review: london-road-surgery
Title: Disappointed today
Rating: 3 out of 5
Visited: May 2022
I had a telephonic consultation today when actually it was face to face. On asking this to GP she said if you want you can come in but she continued to ask me my problem. Fair enough, the health issue was discussed properly and she was thorough with that. When i wanted to discuss my second issue, she said she is supposed to discuss only one problem!(i was not told this when i made my appointment more than a week ago) She heard my problem but did not give any advice and simply said that any more problem will have to be face to face. But my appointment was supposed to be face to face till she had not called. Also she did not even give me an option to see her face to face. Moreover, she did hear my second problem but decided she does not need to give any advice. Is this the level of care a Doctor should provide? She did not even have 2 mins to take few more details on the problem and another 2-3 mins to give advice and reassure! I am a health care worker myself and for sure i have never done that to my patients on a telephonic triage. Pathetic i would say and i expect an explanation. Thankyou
GP surgery review: london-road-surgery
Title: Great GP very rude receptionists
Rating: 1 out of 5
Visited: March 2022
My husband has been with this practice for 20yrs + the two doctors he has faith in but the rudeness to myself and my husband from the receptionist is disgusting so much so on occasions have upset me and my husband no need to be rude it works both ways we are polite freindly well mannered people and expect to be treated the same so I do wish they would sort their staff out such a shame .
GP surgery review: robert-frew-medical-centre
Title: Could not get through
Rating: 3 out of 5
Visited: December 2023
I have been trying to get on line but it wont log me in, it is difficult to call when your working full time and also a carer.  I have in the past been on hold for 30/40 mins trying to get an appointment, I have stood in line at the surgery from 7.30am before, which I've been told we can no longer do.  How can I make an appointment please?
GP surgery review: robert-frew-medical-centre
Title: Telephone system
Rating: 2 out of 5
Visited: December 2023
The telephone system is not fit for use. I had been trying rom 8 am to get through, first on the automated system, when it eventuality connected me I was 7 in the queue, it took me down to number one in the queue and cut me off. I then went to talk to receptionist, where I was 14 in the queue, this eventually got down to 6 in the queue after 15 minuets on hold, to again cut me off. I wanted to make a non urgent appointment and went into the surgery, to be told you have none and I have to ring in. Hence me trying to ring in this morning. How can we make appointments when we cannot do it in person and the phone system is useless
GP surgery review: robert-frew-medical-centre
Title: Covid and Flu vaccination
Rating: 4 out of 5
Visited: October 2023
This was organised extremely well, I couldn't believe I went straight in had jabs and was out in less than 5 minutes , even better I have no sore arms this morning.
GP surgery review: robert-frew-medical-centre
Title: Really great experience
Rating: 5 out of 5
Visited: October 2023
I just wanted to report on a really good experience I had at the Robert Frew this week. I managed to book an on the day appointment, saw the doctor who was very  thorough, had a prescription sent to the chemist and started my treatment. I even come out and managed to book a nurse appointment with very friendly reception staff. There seems to be a lot of bad press but I cannot fault them! Well done Robert Frew!
GP surgery review: robert-frew-medical-centre
Title: 6 weeks is up.
Rating: 3 out of 5
Visited: September 2023
I have been waiting for my medical records/report to be sent to my work occupational health department since 11th of August. When this was submitted I was told the doctors have 6 weeks to reply with the information. That is now up and still no sign of the required information being sent. I understand you are busy but a six week deadline for a letter is more than achievable. This letter will allow me to return to work to full duties as I work in a high risk industry. 
You have all my records, test results and consultants letters surely this should of been done by now. I have been popping on to the surgery every week chasing and ensured it will be done in the 6 weeks but still nothing, please can someone chase this up.
GP surgery review: robert-frew-medical-centre
Title: Booking Nightmare!
Rating: 4 out of 5
Visited: August 2023
My wife phoned at 8am, No 3 in the queue, phone was answered at 8.10, all appointments with all doctors gone, only phone appointments left! 
My wife felt doctor would need to see her. Receptionist said she could book her in for out of hours at Shotgate 7.30pm. I heard my wife repeat the time and place, but when she arrived at Shotgate surgery she was told there was no booking for her and so no one could see her. We will now have to go through the whole procedure again. I contemplated going to A&E but feeling the way she does a wait of several hours would be an unacceptable ordeal for her.
GP surgery review: robert-frew-medical-centre
Title: Good doctors, terrible office and website
Rating: 3 out of 5
Visited: July 2023
The electronic appointments system has collapsed. Had an appointment, arrived on time and the surgery had no record of it. There is a self-check in terminal which doesn't work. No appointments available to book in advance for important but not urgent matters. Have an 8am scramble on the phone to make an appointment, like they haven't heard of the internet.

The website has photo versions of leaflets against all known accessibility guidelines.

The reception and waiting area is a mess with paper posters and notices stuck straight onto the wall. They have plenty of notice boards already.
GP surgery review: robert-frew-medical-centre
Title: disappointing practice
Rating: 3 out of 5
Visited: May 2023
very disappointed with the service so hard to get a appointment even for just a phone app.I suffer from a very painful complaint and just wanted to ask gp about medication spent nearly two hours trying to get through for app in nov when i really needed to just ask the gp .Nobody seems to care been with this surgery since 1977 such a shame how things have gone.Sure there are so many more people but when you feel awful just need a bit of help
GP surgery review: robert-frew-medical-centre
Title: Covid boosters
Rating: 5 out of 5
Visited: April 2023
Thank you once again for an extremely well organised booster clinic.
As always we were greeted with smiling friendly faces.
Well done to all at the Robert Frew.
GP surgery review: robert-frew-medical-centre
Title: Appointments/Enquiries
Rating: 3 out of 5
Visited: April 2023
The telephone system continues to be inefficient and prone to faults. Having reached 1 in the call queue no one answered at all after 20 minutes on 4 attempts. After 2 hours I eventually spoke to reception via Referrals! Needs a new system. Online booking should be automatically available to those with online access. Access is inconsistent. I have it but but my wife does not, despite requesting appointment booking access a number of times via the online menu link.
GP surgery review: swanwood-partnership
Title: Caring
Rating: 5 out of 5
Visited: March 2023
Visited Doctor with my ongoing pain, listened to me. suggested blood tests which I had done.I was phoned  immediately the results were received and was asked to go to A&E with Doctors letter which I did. I got prognosis was treated and given medication to take home.Thank you for your swift action .
GP surgery review: swanwood-partnership
Title: Great Practice
Rating: 5 out of 5
Visited: November 2022
Had an appointment today with the ANP Nurse. What a lovely lady with a wonderful manner. Good experience.
GP surgery review: swanwood-partnership
Title: Fantastic service
Rating: 5 out of 5
Visited: January 2022
I had to leave a review of my experience of this practice over the last couple of months. I've had to call on 3 separate occasions for my children and each time I've been met by a very kind and welcoming receptionist and have been given either a face to face or telephone appointment on the day. Thank you Swanwood for all your hard work.
GP surgery review: blackwater-medical-centre
Title: Post op care
Rating: 5 out of 5
Visited: July 2023
The first time in 50 years I had to get help from a GP and the service I got from Black Water Medical centre was excellent. I was able to use the call back system to get an appointment and referral to specialist and all the investigations were done promptly. I was lucky enough to use private insurance for the procedure and after care from the surgery was second to none, with answers obtained on the same day following econsult. Ability to book online appointment with  a clinician of one's choice is a step forward. Great overall service.
GP surgery review: blackwater-medical-centre
Title: Much better access to services
Rating: 4 out of 5
Visited: May 2023
I would like to say that services for me have improved so much. As most reviews there are a lot of negative ones. I always make my feelings known if I am unhappy and always text the practice manager and my problems were resolved. I have have many instances of good and improved practices recently. I have been able to access an appointment and been surprised that there was an appointment available. I like the reduced info when you first ring to get speak to a receptionist. I like the call back option and the advice to keep dailing. My interaction with the pharmacists are a bit hit and miss, sometimes I get really good helpful advice but sometimes I leave after a fruitless conversation and it makes me very upset. Sometimes they are sometimes so kind and other times seem to be obstructive,
But perhaps there are operational reasons for the difficult outcome. All in all I am glad
To say the service has improved and for my part I am always treated well when dealing with the receptionists. Just one more thing I am not the easiest person to deal with sometimes and I am aware of that. Being a receptionist must be a thankless task sometimes.
GP surgery review: blackwater-medical-centre
Title: Virtually impossible to get an appointment
Rating: 1 out of 5
Visited: April 2023
It took 40 minutes and 59 times re-dialing just to to the receptionist. Got a telephone appointment with the doctor for the "afternoon". I haven't been contacted.
GP surgery review: blackwater-medical-centre
Title: No meds
Rating: 1 out of 5
Visited: March 2023
So, knowing my medication takes a week or more to arrive, and needing to make an appointment to speak to a GP to change the dose of this new medication as per a previous visit, I called up and was astounded by the rude receptionist refusing to let me book an appointment because my meds wouldn't run out for another week. Explaining that it's a brand new product on the market, not yet stocked and that my meds are sent by post, meaning it takes a week to get them had no effect whatsoever. The outcome? I had to wait a week, get an appointment, get my prescription changed, order meds and am still waiting on them, a week later, as I tried to explain. So now I have to go through all the side effects again, on a higher dose, because the receptionist there thinks she's a doctor and I've had to be without those meds for a week. This for a new product on the market, which specifically starts on a low dose due to the horrible side effects, so your body can get used to them as the dose is gradually increased. All wasted because of a rude woman who thinks she knows better than the doctors at the surgery. She is obviously not the right person for the job.