janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: carpenters-practice
Title: They don’t call you back
Rating: 1 out of 5
Visited: January 2022
For three days straight I’ve been calling at 8am to get an appointment and either get hung up on, have to wait in a queue for 50+ minutes or when I eventually do get an appointment im given a super annoying time window where a doctor supposed to call me and they never do. 

I get COVID has slowed things down but the previous GP I was with during the pandemic were not like this.
GP surgery review: carpenters-practice
Title: The call never comes at the agreed time
Rating: 1 out of 5
Visited: January 2022
Over a 12 month period I have NEVER received a call during the agreed window. Which means calling back and getting a new window. And again the call never comes. So calling back... Now I add in a request for anxiety medication to help when it comes to booking a new appointment.
GP surgery review: carpenters-practice
Title: Awful service - No sense of responsibility
Rating: 1 out of 5
Visited: January 2022
Not at all good for babies. 

Doctors seems good,  but to get any appointment and having getting consolation with them  is a biggest Herculean task.  This service has got the worst receptionists, bad behaved. 

I don't think they got sense of responsibility.  Only people who helped us at the time of urgency were from  111 service providers.  I literally think this service needs restructuring. These guys are just wasting and enjoying Tax payers money.
GP surgery review: carpenters-practice
Title: Amazing staff
Rating: 5 out of 5
Visited: January 2022
The reception staff are very polite and hands on in making sure each person enjoys a hospitable environment while waiting to see a nurse or doctor. They always remind waiting patients that Doctors or nurses will soon be available in case wait times prove longer than usual. The Doctors are very nice, calming, reassuring and attentive always making sure all questions are answered and any fears or doubts assuaged. This is quite important as one does not ever want to feel hurried along. The doctors are always updated on medical history hence make efficient recommendations and follow ups.
GP surgery review: stratford-health-centre
Title: Outgoing Staff
Rating: 5 out of 5
Visited: March 2023
Reception and the consultation were both great! The GP explained things in a way that was easy to understand and took the time to answer my queries
GP surgery review: stratford-health-centre
Title: Stratford health review
Rating: 5 out of 5
Visited: March 2023
The covid pandemic has changed the way the practice works and its actually working a lot better in my opinion.

I am able to book an appointment when ı need one whether that be a face to face or telephone appointment with a gp or other health professional 

The reception staff have come a long way there's still one lady who's very abrupt and you have to push her to check your records to see what doctor has put, but she is the exception now. 

The gentleman you have everywhere will always go to any lengths once you push him in the right direction he will go very far. 

The econsult service is absolutely spot on and I think the longest I've waited for a call back was 36hrs over a weekend and the problem was dealt with very quickly .

I had one complaint about an out of hours doctor at the hub on a weekend, but one email and a phone call and this was sorted 

It seems in the last few years there's been a few changes for the better at this practice still a few things need addressing but have well earned the extra stars.......
GP surgery review: stratford-health-centre
Title: Lovely drs
Rating: 4 out of 5
Visited: March 2023
Staff are all great but please bring back online appointment booking, over an hour on hold is just insane! Also fit notes that they won't supply until after the other one runs out is very annoying when your manager is on your case.
GP surgery review: stratford-health-centre
Title: Excellent team
Rating: 5 out of 5
Visited: March 2023
Immense thanks to your receptionist for the excellent service at the counter. I reached at the practice only to collect my blood test results which ı waited for, only to notice as ı forgot his name made the establishment proud leaving a great vast majority of patient's with a smile on there faces. Right timing and place and extremely caring. Thank you stratford health centre
GP surgery review: stratford-health-centre
Title: Top practice
Rating: 5 out of 5
Visited: February 2023
This has been my practice for many years now, the staff and gp’s are all very friendly and welcoming.
I would always speak highly of my practice of ever the time arose to speak about who’s doctors is where and how the perform.
GP surgery review: stratford-health-centre
Title: Awful healthcare experience
Rating: 1 out of 5
Visited: February 2023
I am registered there, I call the practice because I’m feeling unwell. They say I can come in 12:40 in the same day. I get there and they say I don’t have an appointment. Very rude receptionist by the way. She said the manager could listen to the calls but they didn’t. Who spoke with me then?
GP surgery review: stratford-health-centre
Title: Best gp
Rating: 5 out of 5
Visited: February 2023
I have been here for 15 years
I am happy with services here everyone is very friendly.
The male at reception I always see is fantastic at what he does and how he serves the public with respect and treatment
GP surgery review: stratford-health-centre
Title: Very helpful
Rating: 5 out of 5
Visited: November 2022
Was pretty straightforward and helpful. From the explanations given over the phone to the referral arrange for me, all was on point. Alternative medicines were even prescribed while I wait to get through to the referral. Massive help
GP surgery review: stratford-health-centre
Title: Good Practice
Rating: 4 out of 5
Visited: September 2022
Always telling us what is happening ie Flu jabs covid and health checks. Very helpful. Able to to get appointments either face to face or telephone consultations.
GP surgery review: stratford-health-centre
Title: Efficient service
Rating: 4 out of 5
Visited: September 2022
Came to the walk-in flu jab clinic Very quick service seen almost immediately Only thing I would change is how they call people as they were asking patients who is next when no one knew who was mixed would’ve been better if it had raffle tickets or something
GP surgery review: the-forest-practice
Title: My practice
Rating: 4 out of 5
Visited: September 2022
Fast and efficient service when I needed my flu jab was in and  out in less than 5 minutes .
Hopefully the practice will keep up the good work in the future. 
Also have a Covid booster jab which is coming up soon which was very easy to organize through the website.
GP surgery review: the-forest-practice
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
I have been a patient at this practice since it first opened. My last visit was in September 2022. I received several texts inviting me to attend a walk in clinic to have my flu jab. 
It was well organised with staff to sign you in and direct you where to go. All staff were welcoming, polite and professional. There was a constant stream of patients but l only had to wait a couple of minutes. All very quick and painless.
GP surgery review: the-forest-practice
Title: Quick service and friendly
Rating: 2 out of 5
Visited: September 2022
Disappointed a that ı never got to see the lovely gentleman for my flu vaccination as he is always present for me at the office reception ı wish him all success 
I was in and out of there in a hurry and i was still able to see my GP ı am still very happy in the end even though the nhs is under its pressure
GP surgery review: the-forest-practice
Title: Efficient practice
Rating: 4 out of 5
Visited: September 2022
The flu jab session was very well organised, and extremely efficient. The staff were all very professional and friendly.
GP surgery review: the-forest-practice
Title: Efficient service
Rating: 5 out of 5
Visited: September 2022
Walk in flu clinic was very efficiently conducted & the queue went through very quickly. The doctor was thorough & quick & the whole process was quite painless.
GP surgery review: the-forest-practice
Title: Better than most GP practices
Rating: 4 out of 5
Visited: September 2022
I was quite impressed , someone greeted me and asked me my reason for attending that day & directed to the appropriate area where I was attended within 5 minutes. Very polite & reassuring staff treated me
GP surgery review: the-forest-practice
Title: Good experience
Rating: 5 out of 5
Visited: September 2022
The care and attention I received on my visit was very good. The Doctor that I saw was kind and knowledgeable.
GP surgery review: the-forest-practice
Title: Good Practice
Rating: 4 out of 5
Visited: September 2022
I have been using the practice in the last 30 years, I have been seen by different doctors each doctor is different. I would say I have no problem since I have been using the practice, the service is been good. One thing I would say, when a patient complained about presitent ongoing issues especially knowing that the patient has an underlyingcondition, the doctor should not delay to referral the patient for further tests in hospital especially where all tests has been carried by the doctor such as blood test, feces test etc. As delay can have a devastating effect in some patients. Having said that, I believe the practice are doing a good job. There's always room for improvement so they can be great.
GP surgery review: the-forest-practice
Title: Very efficient
Rating: 5 out of 5
Visited: September 2022
Getting a flu jab at the Forest practice was extremely easy.  I was invited by text message.  Turned up,  waited about 2 minutes and was given my jab.
GP surgery review: the-forest-practice
Title: Swift, quick, great
Rating: 4 out of 5
Visited: September 2022
Went to the GP to get a jab, and received it not too long after entering. It was swift and quick, and I'd definitely recommend it again.
GP surgery review: first-4-health-group---e7-health
Title: Disliked the service
Rating: 2 out of 5
Visited: January 2024
I felt undercut by the doctor who treated me; she did not listen to me and was smirking when I tried to explain what was wrong with me. While not all surgeons operate in this manner, the one performing this clinic  was not professional.
GP surgery review: first-4-health-group---e7-health
Title: Phenomenal Practice
Rating: 5 out of 5
Visited: January 2024
My GP practice is phenomenal the whole Team starting with the care consideration and dignity afforded to patients by the reception and office team. 

Every GP I have seen is really professional my regular GP has helped me remove self stigma around my mental health as well as restore dignity and self esteem. He is always thorough, polite, highly professional and skilled in all areas and exceptionally so with mental heath. I feel seen, understood, heard and cared for with dignity as a equal human being. If I have another health issue I can raise it with him and I am sent for checksups, the latest of which found a potentially life threatening aneurism which would never have been found had the test on another area not been done. I owe my recovery and possibly even my life to my GP and the practice team as many men are not cared for to this extent and take their own lives; the biggest killer of men my age in the UK. They are priceless and deserve awards for their professionalism and care.
GP surgery review: chadwell-heath-surgery
Title: Dissapointed
Rating: 1 out of 5
Visited: April 2022
`I am so dissatisfied with this practice. I have called several times in the morning starting from 8am and when I eventually get through at 8.10am all the appointments have been taken and nothing is available! Its a ridiculous system they have and than they say you can make online appointments which are never ever available!
They give you the option to book appointments on the automated system from 12 midnight and still you can never ever get an appointment! You eventually end up sending them emails to there surgery email address and never get a reply....

I have had enough all my family are registered here and I even got my in-laws to change to this surgery. I feel so let down and dissapointed with this practice you can never ever get an appointment! The reception staff are rude and are not helpful at all. We are now looking to leave this surgery as we've had enough
GP surgery review: chadwell-heath-surgery
Title: Excellent practice staff
Rating: 5 out of 5
Visited: April 2022
The reception staff are always under great pressure. It is a busy practice with a difficult patient profile. However the staff always do their very best to help. They support the very busy doctors as well as they can
GP surgery review: grove-surgery
Title: Appalling patient service
Rating: 1 out of 5
Visited: January 2022
On 18th January 2022, I called the surgery for an appointment  and after waiting patiently for over an hour i finally got through to  the receptionist, who was SOO rude and had a stinking attitude. Who just cut the phone call without any explanation. Absolute atrocious customer service.
GP surgery review: the-doctors-house
Title: Staff do their best once you’re able to get through
Rating: 4 out of 5
Visited: April 2022
Always on hold for a long time to get an appointment so a ring back service would be good, once seen by the GPs, I’ve found there’s always a great service. Even the phone consultations are good. I do feel that the practise is under so much pressure though and could use more help/staff or less patients. Otherwise I think they’re worked ragged. The check in screen doesn’t always work and it would be good if it did.
GP surgery review: the-doctors-house
Title: Great service
Rating: 5 out of 5
Visited: March 2022
Great service and professional. The professional care given is of a high standard. I am very grateful to be seen by a remarkable doctor. Thank you.
GP surgery review: the-doctors-house
Title: Great care
Rating: 5 out of 5
Visited: March 2022
This practice has been used by my family for over 30 years. We have always received exceptionally good care over this time. When I have been through some difficult times, my GP always went above and beyond to spend the necessary time needed to make sure I was OK. I also really appreciate the time spent through the pandemic at weekends to get us all vaccinated. I have been referred quickly for a couple of tests during the pandemic also. 

Like many, I have found it difficult to get appointments via the phone or when queuing up in person. This has only been really noticeable since the Covid-19. I do feel that the telephone system could be improved with a call back system. I am aware of other NHS surgeries that do this. You call once and leave your details/reason for needing appointment. Then you receive a call back where you are either triaged over the phone or an appointment is arranged. I believe this could make arranging an appointment less stressful, by only calling once. It would be particularly helpful for those who are unable to be on the phone for lengthy periods when at work.

There have been a couple of times more recently when I have left messages and was asked to leave my number for a callback but didn't receive one. I just put this down to reception being overwhelmed with work. Fortunately, it was something that wasn't urgent.

I feel lucky to have still had some face to face appointments over the last year and hope we start to see an increase in these again. I believe that seeing a patient in person is really important, particularly for ongoing problems, whether it be physical or mental health. 

Overall, I have been very happy with this practice and really appreciate the work everyone is doing through a difficult, busy time. Thank you !
GP surgery review: the-doctors-house
Title: Hard working practice
Rating: 4 out of 5
Visited: March 2022
The practice has provided me with high quality GP medication reviews for many years and has always responded to any health concerns I have.
GP surgery review: the-doctors-house
Title: Appointment
Rating: 1 out of 5
Visited: February 2022
Had test and ultrasound done after waiting for almost 3 months. Received a txt message frm GP asking to make a telephone appointment to discuss this, tired calling the surgery every day for a week. I’m ringing every day no one answers waiting time 45min n when I did get someone they say no appointment. So today I went there personally n the lady at the reception is offering me an appointment on 11th of April!! It’s just mid February so I said to her I need to make this appointment as the doctor has send a txt message n if my results are here she just turned around n said routine appointment is in April. I know n understand GP surgeries are under pressure but is it fair on patients?? Where is the patient care?? What if I need more test n I miss the window to catch the problem?? If the surgery can not cope with the patient population then they need to stop taking new patients.
GP surgery review: the-doctors-house
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: February 2022
No possible chance of getting an emergency appointment unless you queue up outside for an hour. You ring up at 8.00am and after an hour, once you get through, you are just told all slots are gone and to ring back at 1.30 pm again, once you get through then you are told to try tomorrow.To get a normal appointment it takes two to three months e.g blood test consultations or other on going health issues. If you are unwell and working then this place is not for you. I have recently heavily relied on 111 and Hub service and if it wasn’t for them I would still be suffering with no treatment at all.
GP surgery review: the-doctors-house
Title: Great professional care
Rating: 5 out of 5
Visited: February 2022
I received a great service from the moment I called the surgery to make an appointment. The receptionist was very accommodating and understanding. The staff and booking system were both efficient as I only had to wait for 10 minutes for my GP appointment. The GP genuinely cares about his patients and took the time to advise me accordingly and reassure me. He also is my mother's Doctor and she is 84 with dementia and he has been very kind and understanding of her condition. I would highly recommend this surgery.
GP surgery review: the-doctors-house
Title: Great service !
Rating: 5 out of 5
Visited: January 2022
I am a carer and I am very grateful for the Doctors house . They looked after my 95 year old mother and I don’t have any reason to complain. Reception staff are respectful and always there to provide a solution when ever we needed. The surgery stayed open and offered  face to face consultation during the lock down and the pandemic while most of the other surgeries were closed and only contact you by telephone.
 Doctors continued calling my mother during the lockdown offering help and support. I read the other reviews at the website and I really feel it’s not fair to write such negative comments on this practice . I am very grateful for the high standards of care we are getting and we will definitely recommend the practice to others.
GP surgery review: the-lawson-practice
Title: Diabetic check
Rating: 0 out of 5
Visited: August 2023
I had a check up and had was told about diabetes. And the nurse checked my feet. I felt really relaxed
GP surgery review: the-lawson-practice
Title: Cryogenic verrucca treatment
Rating: 0 out of 5
Visited: August 2023
Painful but well treated   Practitioner was on time and explained procedures clearly. Able to answer questions. Very experienced
GP surgery review: the-lawson-practice
Title: Excellent service
Rating: 0 out of 5
Visited: August 2023
The staff at the Lawson Practice were excellent. Appointment was late but that was because there was a difficult case beforehand. Staff were great keeping me informed and physician was brilliant when I saw her.  
They got me in on the same day and were brilliant in following up to ensure I got the antibiotics I needed that day.
GP surgery review: the-lawson-practice
Title: Coil fitting and upsetting experience
Rating: 0 out of 5
Visited: August 2023
I feel like the doctor was not experienced enough to carry out the procedure. They did not have the necessary medical instruments in the room for what they were doing which meant they had to leave the room a number of times which prolonged the the whole procedure. I experienced severe pain and discomfort and wasn't offered any water when I felt faint or pain relief, I was given it but only after I asked.  
Very traumatic experience.
GP surgery review: the-lawson-practice
Title: Removing staples after partial knee replacement
Rating: 0 out of 5
Visited: August 2023
Excellent very professional, I was very grateful for the wonderful communication - I was told exactly what to do and what she was doing. Very supportive and reassuring- thank you.
GP surgery review: the-lawson-practice
Title: Professional and friendly
Rating: 0 out of 5
Visited: July 2023
I was invited along for an annual checkup concerning my rheumatoid arthritis. Albeit I’m being monitored by a specialist, this is a good practice and one that I appreciate. The doctor I saw was very good. He had both a professional and friendly manner. He was very reaffirming about my condition. As much as I now have a good understanding of things, it’s always good to have that reinforced.
GP surgery review: the-lawson-practice
Title: I had to book an appointment
Rating: 0 out of 5
Visited: July 2023
I went to the practise to do the above i was told i would need an initial telephone consultation with the duty doctor before 5-30pm today Monday 3rd July this happened quickly within 2 hours and my appointment is for tomorrow.

I have one criticism i was told i would a reminder text confirming my appointment but up to now i have not received this.
GP surgery review: the-lawson-practice
Title: Positive experience
Rating: 0 out of 5
Visited: July 2023
I really appreciated that the doctor I was seeing also remembered that she previously saw me and asked about the problem I went to her for a few weeks ago, before trying to help me about my current problem. I thought this added a personal touch to the experience I had and made me feel comfortable.  
The doctor was very attentive and kind as well.
GP surgery review: the-lawson-practice
Title: Impressed by the quality of the service
Rating: 0 out of 5
Visited: July 2023
I was referred by my usual GP practice for minor surgery at the Lawson Practice. I was offered an appointment very promptly and when I attended I was seen on time. The procedure I had turned out to be rather more complicated than originally expected, and took longer to complete than envisaged. The doctor who did the procedure could not have been kinder or more efficient and she explained everything very clearly, and ensured throughout that I was in no pain. Her assistant was excellent, very reassuring and helpful throughout. Both ensured that I was clear about what I should do on my return home.  
This was my first visit to the Lawson Practice and I am impressed by the quality of the service I received there.
GP surgery review: the-lawson-practice
Title: No waiting, no queuing, no fuss
Rating: 0 out of 5
Visited: July 2023
But I also had to book an appointment to speak to the pharmacist and ask for a patient record summary. I barely waited for the nurse. Was in and out quite efficiently. With regards to reception, the member of staff did not know and asked the medical secretary (who I've seen before and is great). She kindly directed me to the correct form to fill in. No waiting, no queuing, no fuss. I had my call with the pharmacist earlier and my problem was sorted easily. Thanks :)