janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: putnoe-medical-centre-partnership
Title: Really Impressed with Staff
Rating: 5 out of 5
Visited: September 2022
After trying desperately to get through to my own GP without success, i drove to the walk in Centre in Putnoe . I cannot praise the GP i saw highly enough , I was feeling pretty miserable and sick , and he was just so kind to me , and what an efficient clinic, prescription was given immediately and I collected from chemist just over the road from the walk in.  5 star review from me for the walk in clinic
GP surgery review: putnoe-medical-centre-partnership
Title: Exemplary care
Rating: 5 out of 5
Visited: August 2022
I used the walk-in-centre for an intimate healthcare need, which before coming I was extremely anxious about. The staff, including the receptionist and the doctor I saw, couldn't have been kinder and more understanding. They were extremely gentle in their approach and considerate of how they handled things, seeing me within a very reasonable amount of time. They put me at ease straight away. I was unable to see a female practitioner, and they offered a chaperone without me even suggesting. The doctor took time over my appointment in giving me the reassurance and information I needed. I can't thank them enough. I would recommend using them, and I certainly will if I need to again, where I had previously been fearful of being quickly dismissed or struggling to be seen.
GP surgery review: putnoe-medical-centre-partnership
Title: At last, pleasant human contact.
Rating: 5 out of 5
Visited: August 2022
Just been in regarding a very painful and swollen foot. I was seen after about an hour wait which is nothing compared to a&e and better than my own doctors who I can barely get hold of at all, and where appointments are rarer than rocking horse poop.

My clinician, was beyond awesome. They actually took their time to examine properly, ask all the right questions and do it all while being friendly and human, which is lacking in most other places these days. I would be more than happy to travel all this way again if it meant getting more expertise and would probably ask for that staff member by name.

The reception staff were also friendly and polite, again, lacking in so many places these days.

Thank you.
GP surgery review: ashfield-medical-centre
Title: avoid avoid avoid
Rating: 1 out of 5
Visited: January 2024
1. Staff members are rude and inadequately trained in customer service skills or anything else for that matter
2. Impossible to get an appointment
3. Phone lines are always busy
4. The General Medical Council should close this center to save lives. Even vets provide more care to animals than this place to human beings.
Summary: avoid avoid avoid at any cost. Would like to give 0 stars but that's not an option unfortunately
GP surgery review: ashfield-medical-centre
Title: Awful Practice
Rating: 1 out of 5
Visited: May 2023
Before i start, if the Ashfield Medical Centre wants to reply just like to everyone else saying i am not a patient there, i am, however i want to stay anonymous. This practice has always been terrible. For some of my visits, the doctors have sat right in front of me googling my symptoms and deciding my diagnosis from whatever comes up, i can literally do that at home myself instead of paying for taxi and wasting my time coming all the way there just to have my symptoms googled for me. I come in for help and medicine needed not for google to be used to decide my diagnosis. I had covid a while back as well, i called in for an appointment saying my temperature was 40° and my lungs were burning up, i was struggling to breathe. They told me not to call them unless i am dying as they have “patients who require more help.” Last time i went to the practice was about a week ago, where i have seen their phones ringing, and patients waiting at reception while they are sitting in the staff room, drinking coffee and having a laugh as if there are no patients waiting for help. I was supposed to receive a call today from a doctor as a phone appointment but no one has called or tried to contact me in any other way. I highly do not recommend this medical practice unless you want to be pushed further to your death and being given the impression of “I don’t care.” Can not describe how disappointed i am in this. We pay taxes yet not receive the help we need. And what are the staff even getting paid for? For chatting to each other, having a laugh and drinking coffee? Give us the job there as well then. I’m sure many of us don’t mind coming in for a coffee and getting paid for it.
GP surgery review: ashfield-medical-centre
Title: Brilliant Service Today
Rating: 4 out of 5
Visited: November 2022
My Husband came home from his appointment today very impressed with the service he had, quick to get an appointment, extremely helpful doctor, took his issue seriously and professionally.
Getting through on the phone is sometimes tricky, but since we have started emailing for an appointment, it has been no problem.
GP surgery review: ashfield-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I cant fault anyone in the practice always there when needed they go above and beyond to help  always get a call back from the doctors and they actually listen to you and if u need to be seen they get u in to be seen 
Wouldn't go anywhere else
GP surgery review: central-milton-keynes-medical-centre
Title: Attentive Practice
Rating: 4 out of 5
Visited: February 2023
Helpful and attentive 
reception team and 
GP services. 

Re-assuring, patient 
care and quality services
when needed. 

Thank you.
GP surgery review: central-milton-keynes-medical-centre
Title: it a brilliant practice
Rating: 4 out of 5
Visited: February 2023
i have been with this surgery since I moved to Bradwell Common nd have always been satisfied with the level of care .  Unfortunately the same cannot be said for the booking line when the surgery is closed I have been poorly  for the past 3 weeks and have tried every day to phone and get an appointment no luck so I tried online every night for over 9 days . I am diabetic and my illness has impacted my sugar levels .  after logging on to my account I got as far as seeing a list of appointments and doctors , i chose one and just as i did the site just closed  down and I lost the appointment .  It needs sorting !!!!!!!!!!!!!!!!!!!!!!!!!!!!
GP surgery review: central-milton-keynes-medical-centre
Title: Avoid if you want to be looked after
Rating: 1 out of 5
Visited: January 2023
I joined the practice a few years ago after my existing practice got into difficulties.
I have ongoing medical problems, and at first there was no issue with appointments and the medical attention I received from my allocated GP was exemplary.
Whenever I went for an appointment I noticed that there always seemed to be people from abroad registering as patients. Now I am told as an excuse for poor service, that the practice has 19, 000 patients; that is 1900 for each of the full time doctors. 
As a result it is impossible to get an appointment, but that of course is not unique to this practice. All I will say is that if this were a commercial business it would have gone bust by now,  as it’s patients shopped elsewhere.
What concerns me is what I believe is a fall in professional standards.  In February 2022 I developed a skin problem. I managed to get a nurse to book me an appointment to see my GP who diagnosed Ringworm; gave me a prescription for an ointment and sent me on my way.
The condition got worse and over the next months I saw 3 more doctors because I was unable to get an appointment with the original doctor, and each of whom merely prescribed a different ointment. Eventually I managed to persuade the last doctor I saw to refer me to the Dermatology Department of MK Hospital. The consultant said that the cause was a side effect of  the other drugs I was taking, and he would refer back to the surgery. That was 4 – 5 months ago. I assume he reported but no-one has told me what he said or advised.
Eventually I managed to obtain a telephone appointment with the original GP for  several weeks hence. 3 weeks before the day,  I wrote to them explaining the situation and asked about the drugs. The staff apparently gave them my letter on the morning of the appointment ,so that they  had had no time to consider it. They asked me to give a stool sample for analysis, which I later did (after I had recovered from Covid).
 I am told by the staff that the results came back negative and that the doctor had “signed it off”. They have not contacted me to tell me this , or suggested any follow up as my condition is getting worse, and whatever I have has spread to the whole of my body.
In conclusion, I believe that the doctors, having been greedy in their recruitment of patients, have lost any caring skills for their patients that they may have had, and the surgery has become an atrociously managed  tick box operation. 
I am seriously thinking of breaking into my savings to see a private doctor. I do not think that it should be so after I paid a lifetime of National Insurance contributions.
GP surgery review: central-milton-keynes-medical-centre
Title: Virtually impossible to book an appointment
Rating: 1 out of 5
Visited: October 2022
I am a new patient. I called today to book an appointment which is relatively urgent. I was told to use the online system and to wait till 7 pm when the appointments for the next day come up. I was on time, but the few appointments that came up at 7 pm disappeared within less than 15 seconds.
Booking a doctor's appointment shouldn't feel like trying to win the lottery. I have wasted a day - had I known that booking was so difficult, I would have gone straight to a walk-in centre. I see that someone else has flagged this in another review, which concerns me that this experience is not unique and that it could keep happening. If this is due to a glitch in the system, I strongly encourage the practice to fix it asap; however if it is not a glitch, they should consider to stop accepting new patients, because they cannot provide a good enough service with the current numbers.
GP surgery review: central-milton-keynes-medical-centre
Title: An efficient practise
Rating: 5 out of 5
Visited: July 2022
The website is easy to follow and requesting meds online is quick and easy. The reception and enquiry staff are very helpful, compassionate and sympathetic, taking the time to listen to your concerns. They are able to deal with your concerns in a logical and thoughtful manner, making you feel like they aren't just 'reading from a script'. I have yet to speak to a doctor, as I am new to the practise, but I spoke to the pharmacist who listened to me without rushing me off the phone. He also afforded me credibility and took me at my word, something I struggled with at my last practise. A good all round experience.
GP surgery review: central-milton-keynes-medical-centre
Title: Quality Service
Rating: 4 out of 5
Visited: June 2022
Quality services. 
Attentive (patient centered) GP service.
Kind and caring nurses. 
Reduced waiting room, waiting times. 
Thank you.
GP surgery review: central-milton-keynes-medical-centre
Title: Phone consultations an Issue
Rating: 2 out of 5
Visited: June 2022
I waited for a doctor’s call between 9 and 10. After that hour I went to the bathroom. Of course that’s when the call comes in. I got to the phone within about 30 seconds at the most, but the doctor had just rung off and sent a text about not getting through to me. 

When you want an appointment, the surgery’s response time is measured in weeks if not months. When the doctor calls you, your response time is measured in seconds. If the doctor is rattling through calls at that kind of rate I dread to think how elderly less mobile patients are able to respond in time.
GP surgery review: central-milton-keynes-medical-centre
Title: No appointments
Rating: 1 out of 5
Visited: March 2022
This GP practice has too many patients on its books and, as a result, rarely has any appointments with the doctor available. It has got even worse recently. I always end up going to the walk-in centre if I need to see a doctor.
GP surgery review: milton-keynes-village-surg
Title: Can't even speak to GP
Rating: 1 out of 5
Visited: June 2023
I am getting adverse reaction to tablets prescribed.  However cannot even get a telephone call for two weeks!  Perhaps we should call it the National Health Non-service.
GP surgery review: milton-keynes-village-surg
Title: Great service
Rating: 5 out of 5
Visited: May 2023
I felt that Mk village practice & the pharmacy next door deserve good recognition after visiting the pharmacy first & then being directed to the surgery,  my husband had an issue with his thumb, the pharmacist suggested trying to see a nurse,  the receptionist was ever so accommodating & my husband got to see a nurse within 20 minutes,  the nurse called in a doctor who prescribed him antibiotics.  My  husband is on blood thinners & the bleeding hadn't stopped for many days, he also has heart failure & can't do very much these days, he was greatful for the care by all parties & the service he received. 

Thank you Milton Keynes village practice & the pharmacy next door.
GP surgery review: milton-keynes-village-surg
Title: Registration
Rating: 1 out of 5
Visited: June 2022
I register this GP and ask the reception to confirm any problem with our name. She reply no problem. However I received the letter from NHS that the name of all get wrong, two sets of our first name missing. While I message the clinic about this issue. The reply email indicates that I have to come up to the clinic to submit the amend form.I submitted the form with name same as my passport and show my passport to the reception staff to check. I just wonder why I still get the letter with wrong name and ask me to submit the amendment form.
GP surgery review: milton-keynes-village-surg
Title: Bad experience
Rating: 1 out of 5
Visited: February 2022
I visited the surgery today to get registered and was told that you don't accept new patients from certain areas, it's funny, because my husband just recently registered with your practice. Also, I am pregnant and by law you cannot reject pregnant women. You are delaying my visit to see a doctor. You staff "advised" to register with a different surgery, which is much further from where I live. Can you explain, how does that make sense?
I asked to speak to the practice manager and the receptionist refused to do so, she kept arguing with me and repeating the same thing like an automated answering machine, instead of being understanding and sympathetic. Patients move from surgery to surgery, so don't tell me that you don't have the capacity. Families should be registered together.
GP surgery review: the-grove-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: March 2023
Impossible to get an appointment when you need one, been ill for a week, probably need antibiotics and also need a sick note for work but have been unable to get through to book an appointment despite trying for two days, have rung over 500 times (not a guess) but can’t even get in the call queue. And we wonder why everyone ends up at a&e
GP surgery review: dr-ps-bath's-practice
Title: Understanding and supportive
Rating: 5 out of 5
Visited: May 2023
I have a family member with complex needs and they pulled out all the stops to ensure those needs were meet. I am so grateful for the help they have given.
GP surgery review: dr-ps-bath's-practice
Title: This is the best practice
Rating: 5 out of 5
Visited: April 2023
Dr. Bath, Marian and all the staff provided me great support from day one. Especially during my time as I was grieving for my daughter's death. I received a great empathy from all the staff I come across during the grieving period. Customer care a good communication skill of the entire staff is appreciated. I wish that in all nhs such professional medical personnel should provide care to Uk population.
GP surgery review: larkside-practice
Title: No appointments ever
Rating: 1 out of 5
Visited: December 2022
I haven’t managed to get a single appointment since 2 months of trying. Their process is to call for appointment everyday at 08:30 am. When I do understandably it’s busy and can’t get through. With in 30 minutes all appointments are filled and there is an automated response saying no appointments try another day. This happens every day. It’s similar to calling Mtv in the 90’s requesting for your favourite song to be played on the television, your call never gets through and you never hear your song being played. 
They have an “app” through which you can book appointment, that doesn’t show a single appointment for months on end.
GP surgery review: larkside-practice
Title: Reception Service
Rating: 5 out of 5
Visited: November 2022
The Receptionist I spoke to regarding an enquiry was very helpful and Understanding.
She dealt with the issue very proffesionally.
GP surgery review: larkside-practice
Title: Rude Receptionist!
Rating: 1 out of 5
Visited: August 2022
Honestly I don't know how she got the job, let alone one in customer service but my goodness the receptionist is rude. Not helpful at all with dealing with my query following wrong directions and she was sarcastic on top of that. I will not be using this practise again.
GP surgery review: larkside-practice
Title: Not satisfied
Rating: 3 out of 5
Visited: June 2022
I am pregnant 36weeks and 5days.I need a letter for my university regarding travel restriction.  I called gp i did not get appointment rather they said I have to pay for this. It's frustrating that I have to pay for this true letter.I am waiting for price of letter and appointment
GP surgery review: larkside-practice
Title: Rude inconsiderate receptionist.
Rating: 2 out of 5
Visited: June 2022
I asked the receptionist if she could send a message three to the doctor asking to ring me like we did thr week before. The receptionist told me I needed to tell her in detail my issue before she would send a message threw to the doctor for him to contact me. I said it is personal the doctor will know what it is about. I then got placed on hold for a minute to be told they no longer send a message asking your gp to phone you even though my gp phoned me the week before using this process. Either lies or annoyed I didn't want to explain what my medical issue is to the receptionist so she told me they no longer send messages. She started explaining to ring up at 8:30 Monday morning at this point I had given up so hung up on her. Patients need help. Not to be made to feel alone. The doctors are good and some of the receptionist are but theres others like the one I spoke to today who have no care in the world for your physical and mental well being.
GP surgery review: larkside-practice
Title: Excellent treatment
Rating: 4 out of 5
Visited: June 2022
Had a problem which required dealing with under 2 week rule. Tests arranged promptly, kept up to date with all results, GP contacted me out of hours to check everything was going as planned. Could not have asked for better, the GP in question has always been so caring and the practice is lucky to have him.
GP surgery review: larkside-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: March 2022
This practice is extremely efficiently run - all the staff are kind, pleasant, well organised and treat you as a person. Doctors and nurses are helpful, knowledgeable and they listen.  At a time when GP practices are being highly criticised, this one is outstanding  and I can’t recommend it highly enough. A huge thank you to everyone at Larkside.
GP surgery review: larkside-practice
Title: Very incompetent surgery
Rating: 1 out of 5
Visited: January 2022
Can only get an appointment by phone ,waited almost an hour to be told can’t see a doctor, only by phone appointments.
That’s fine with me just want repeat pascription . Then they changed it , sorry you have to see the nurse. So the next day see nurse, ok pick up prescription next door in the chemist . Go nxt door no prescription. Go to reception, your pascription  sent , 40 miles away , to Ruislip. Can I get another one that I can pick up where the nurse told me to pick up? Oh well I suppose we can get you another prescription, but the doctor will have to do it ? Ok can he do that .yes but not now . The next day not ready , day three!!!! Not ready. I had an asma attack and said can you please get the Doctor to give me pascription or I will have to go to A&E !!! At last I got my pascription!!! After three days !!!
GP surgery review: lea-vale-medical-practice
Title: Very disappointing
Rating: 1 out of 5
Visited: June 2023
firstly, it's very difficult to get an appointment here, and finally I got an appointment after trying for almost 2 weeks. the medicines prescribed did not work. i still have the symptoms. i requested the clinician for a fbc test, and she booked an appointment for june 1st. they couldn't find my veins to take samples and test postpones happened twice and finally today, they took my blood sample on june 13. every time i visited, i had bad and rude experience with the receptionists. they are on their personal calls every time. i notice it always. we wait in telephone queue for hours and hours, and now I got to know the reason why.
GP surgery review: lea-vale-medical-practice
Title: Worst GP
Rating: 1 out of 5
Visited: April 2023
Trying to sort out appointment for my wife from last year for removal of polyp, finally got an appointment after 10 months but was cancelled and gp keep prescribing medicines and blood test instead of referring her for removal.
GP surgery review: lea-vale-medical-practice
Title: Rude Staff and worst GP Practice
Rating: 1 out of 5
Visited: April 2023
Staff is extremely rude and unhelpful, always busy using their personal phones instead of helping. I have been told today to go to private doctor instead of booking my appointment.
GP surgery review: lea-vale-medical-practice
Title: worst behaviour
Rating: 1 out of 5
Visited: April 2023
the people sitting at the counter always talking to clients with rude way. they treat people like we are here to seeking help for no reason. they do not use please, thank you words.

feel free to send someone  to check.
We are taxpayers. and they should be aware of it.
GP surgery review: lea-vale-medical-practice
Title: Patients are disadvantaged at this practice
Rating: 1 out of 5
Visited: April 2023
I have faced every experience listed under your other reviews, i.e. rudeness by reception staff, barriers to getting basic medical needs that fall under the patient charter etc.  As a working employee with no ability to use personal phones at work or use work devices for personal matters you give no option to patients but to go sick from work just to arrange a prescription review.  You are convincing yourselves that your systems are efficient and help the patient - but they are not, they are designed to deter patients from getting the help they need, at the time they most need it.  But most importantly  your systems have caused me stress and anxiety.  Twice I have come off of a phone call upset and in tears feeling I cannot proceed.  Feeling that any pain I would suffer from not getting the help is far less than the pain I get trying to battle with your systems.  How as a surgery can you ignore these reviews, it is immoral and surely must make you feel you are letting your patients down .... shame on you to have this much power and control in treating people the way you do.
GP surgery review: lea-vale-medical-practice
Title: No service - None!
Rating: 1 out of 5
Visited: December 2022
Request medication - receive message - have to see GP
Go online see we are very busy make appointment online.
Go online see - either no online services available notice.
Later get into online system - no appointments available please call practice to make an appointment .Call practice. We are very busy Cannot take your call make appointment online.
No service - none at all.