janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: adderley-green-surgery
Title: very impressed
Rating: 5 out of 5
Visited: October 2022
New to the surgery but had a bit of a worry. I got in to see a lovely Nurse Practitioner who put me at ease. A really nice cool room.Its a busy surgery lots of people coming in and out the rooms and through the main doors. Given that Everything is spotlessly clean, Toilets are fresh as well. Its a clean, organised and professional place and the staff are very friendly and greet you with a smile and eager to please.
GP surgery review: adderley-green-surgery
Title: Amazing
Rating: 5 out of 5
Visited: October 2022
My wife has further health worries and she saw a great Nurse Yesterday. This practice never lets us down and we have had a call from The Royal Stoke within 24 hours for an appointment in less than a week. Obviously the admin here works. Very caring staff Management and Doctors. I can't recommend enough.
GP surgery review: willow-bank-surgery
Title: system needs updating
Rating: 2 out of 5
Visited: August 2023
greendock street surgery

so, having checked the website for opening times, it suggests that it is open all day apart from sundays.

arrived today to collect a blood test form to find reception closed! The girl on the other desk for the other surgery said that the willowbank recetionost was "on lunch" and " I don't know when she will be back"

As my blood test was already booked for a weeks time and today was the only opportunity for me to collect the form, I now have to re-book.

1. Update the website to make it clear that the reception is closed for lunch, and specify the times please to avoid anyone else being inconvenienced.
2. This is the 21st Century, "closing for lunch" is a bit of an alien concept to most of us that have to fit things in around our own work schedules.
GP surgery review: willow-bank-surgery
Title: Good Practice
Rating: 5 out of 5
Visited: August 2023
I’m always listened to regardless of how long it takes, no constraints.
Drs and nurses very thorough when dealing with the symptoms I present. 
Extremely satisfied
GP surgery review: willow-bank-surgery
Title: Fantastic woman’s health doctor
Rating: 5 out of 5
Visited: August 2023
The doctor i had made me feel at such ease while having my treatment. She was very kind and gentle a lovely lady.
GP surgery review: willow-bank-surgery
Title: Nurses are great
Rating: 4 out of 5
Visited: July 2023
I had two appointments with the nurses and both were excellent, knowledgeable and helpful.  They made me feel relaxed and I rushed.
GP surgery review: willow-bank-surgery
Title: Friendly Practice
Rating: 5 out of 5
Visited: July 2023
Very friendly Doctors and nurses, easy to talk to about what problems/issues you may have, really helpful
GP surgery review: willow-bank-surgery
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Went to have implant removed didn’t expect to have a new one fitted has I had not given enough time but to my surprise had one fitted she also listened to me about my recent changes I’m experiencing through menopause and organised some blood tests lovely lady and doctor.
GP surgery review: willow-bank-surgery
Title: Queuing times on the phone.
Rating: 3 out of 5
Visited: June 2023
No issues with the practice or staff who I have always found helpful. My issue is how long it takes to get through to the surgery on the phone. I don't think I've ever managed to join a telephone queue  of less than 10 callers before me despite ringing at all different times of day. This morning was no different,  joined the queue at number 12 and took 38 mins before I spoke to someone .  If I have to listen to the services provided by my local pharmacy again I think I will go mad ! I didnt get through at all yesterday as I was at work and couldn't hold on long enough to get through a queue. Today I was off so I was able to hold on but the queuing times to get through are ridiculous in this day and age.
GP surgery review: willow-bank-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
No issues finding it or getting here, access to the GP seen fine, GP nice and helpful and provided what I needed.
GP surgery review: willow-bank-surgery
Title: Implant
Rating: 5 out of 5
Visited: May 2023
Told me everything to expect before procedure and everything afterwards, made me feel comfortable whilst doing the procedure as well
GP surgery review: willow-bank-surgery
Title: Such helpful staff
Rating: 5 out of 5
Visited: May 2023
Reception team and GP have gone out of their way to be helpful and supportive. So impressed, many thanks
GP surgery review: heathview-medical-practice
Title: Excellent postnatal appointment
Rating: 5 out of 5
Visited: June 2023
The doctor who conducted my 6-week postnatal checkup was fantastic, took time to ensure I was doing okay with my well-being / mental health (not just a tick box), and same with both mine and my babies physical check. He then followed up with both an email and telephone call that day with answers to some questions I had - he was friendly, caring and put me at ease as well as being very generous with him time.  I’ve had two babies previously and this was by far the best check I’ve had also compared to my friends experiences at other practices.

Furthermore the nurse who administered my babies immunisations was equally as caring and helped with my pram and made sure I was comfortable with where I was feeding my baby.

A big thank you to you both!!
GP surgery review: heathview-medical-practice
Title: Ho Hum they never get better
Rating: 1 out of 5
Visited: May 2023
So 2 months on from my last review and they still can't get my meds right despite me telling them numerous times. But now I can't even talk to anyone about it, I have to submit another prescription to the chemist, making their job harder with the extra delivery and wasting my time as I now have to wait in for another unnecessary delivery. And no, I don't want another Practice Manager ringing me, just get your records up to date !!!
GP surgery review: heathview-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
I have recently had two excellent experiences with the surgery having had a medication review and blood test as a follow up. They were both booked quickly and efficiently and the staff at the surgery were so accommodating and friendly whilst I was there. I can only say what a pleasant experience this was.
GP surgery review: heathview-medical-practice
Title: Challanges
Rating: 4 out of 5
Visited: March 2023
To get an appointment to talk to a GP has become a challenge. There is an underlying  need for patients to manage their own health issues until communication with an appropriate health care professional can be confirmed. All  NHS services are undergoing immense challenges to accommodate the over whelming demand . This practice tries it's best under these nationwide issues.
GP surgery review: heathview-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: March 2023
Attended today and was promptly seen by a very pleasant and sociable doctor who listened to me and understood what I was telling him not just nodding and trying to give me a prescription. Must also say thank you to receptionist who was also very welcoming and helpful.
GP surgery review: heathview-medical-practice
Title: I need to leave 0 stars
Rating: 1 out of 5
Visited: March 2023
The only way to get appointments is through a phone call between 0830 & 0900 each morning. Last time it took me 7 months to see someone as the phones are always busy, no wonder there are huge phone queues with such a small booking timeframe. Meds are not checked or reviewed properly, emails from a specialist are ignored, test results are not communicated.
GP surgery review: heathview-medical-practice
Title: Medication
Rating: 1 out of 5
Visited: January 2023
Like another review I have also had issues receiving medication I have been on for 7 and 11 year’s respectively for my mental health. 

They’ve took them off repeat and onto acute order and I respect their valid concerns. But the way they’ve gone about it is shocking, mixed messages all day. I now cannot even order my medication online through the app as normal. This has caused me so much stress and it’s only the first day - have made a formal complaint which I hope we can resolve amicably.
GP surgery review: heathview-medical-practice
Title: Really bad practice
Rating: 1 out of 5
Visited: January 2023
Suddenly it is impossible to order repeat prescription of your medication. Despite you are taking meds for years. They tell, you have to book a visit with GP first, and then they do not offer you any visit! Ring tomorrow morning, they said. "You are 18 in a queue" they said the next day morning. We don't have any appointments available, try again tomorrow they said. "you are 12 in a queue" they said again. 
They do not provide any medical service.
GP surgery review: heathview-medical-practice
Title: Amazing practice, lovely staff
Rating: 5 out of 5
Visited: December 2022
Called at 8.30 for appointments for my 3 daughters, seen at 12pm. Gp was extremely helpful, very thorough with examination. Highly recommend this surgery.
GP surgery review: laurel-house-surgery
Title: Make you feel like a criminal for needing to see a doctor
Rating: 2 out of 5
Visited: October 2022
I very rarely need to see the doctor so on the odd occasion that I do I find the whole process unbelievably time consuming and hard to do. I called the surgery to book to see the doctor.  I was told I had to visit the practice at 8am the next day.  I visited the surgery next day at 8am, ( had to take time off work ) I explained my issue and was given a telephone appointment for sometime in the next few days.  Unfortunately I missed the first call as I was at work in a no phone area, gratefully they did call back the next day and I explained my issue to the duty nurse, she sent me a link requesting photos , which I completed and sent off via the link.  I waited two weeks and had absolutely no correspondence back , I called reception to chase up my case, the lady was not helpful at all and made me feel like I was a burden to her time, she said she was unable to find any information,  despite me giving her the nurses name ,  I was told that once again I would have to take time off work to visit the surgery at 8 in the morning to book another telephone appointment.  When I explained that I work full time and asking was there another way,I was simply told no.   At this time I have still had no correspondence from the surgery and have not gone back despite my ailment getting worse.  It's not a crime to be ill, I'm not a time waster and generally avoid the doctors unless I have real concern.  You need to sort yourselves out Laurel House because you customer interaction is disgusting.
GP surgery review: laurel-house-surgery
Title: Very professional
Rating: 5 out of 5
Visited: October 2022
Very grateful for the fast response to my email & the ease everything  was organised for a future appointment for my daughter.  The reception team staff member (wish I was allowed to mention her name) was very professional. Fantastic service. Thank you for your help !
GP surgery review: laurel-house-surgery
Title: Appointment booking
Rating: 2 out of 5
Visited: October 2022
Trying to book an appointment to see a member of staff is often impossible.  When you phone they say you have to contact them when they open ay 8am but doing that is impossible as all lines re busy till usually around 9am at which time itd "sorry phone back at 8am tomorrow
GP surgery review: laurel-house-surgery
Title: Ask Reception.
Rating: 4 out of 5
Visited: September 2022
I have used this aforementioned service  on behalf of my elderly father,  for his many medical matters.  Everytime, I have found this offered service excellent 100%.  I would like to offer exceptional service to the Reception Team.
GP surgery review: laurel-house-surgery
Title: Great response from my email
Rating: 5 out of 5
Visited: September 2022
Very quick response from an email sent and sorted the issue out. Many thanks to the receptionist/Admin assistant who was able to respond to my enquiry
GP surgery review: laurel-house-surgery
Title: Superb menopause clinic
Rating: 5 out of 5
Visited: September 2022
I’ve been registered at the surgery since birth in 1971 so have seen many changes. Generally I find the surgery very good although only being able to book on the day appointments is a step backwards for anyone who has a job and can’t sit on the phone trying to get through at 8 o’clock in the morning. 
On a positive note I attended my first menopause clinic appointment last night and it was superb. I was treated like an individual with care, understanding and concern. The appointment was 20 minutes which meant I could discuss all issues I had and receive thorough, helpful information. Can recommend highly to any menopausal ladies reading this. The best medical appointment I’ve ever had. Thank you.
GP surgery review: laurel-house-surgery
Title: Absolutely appalling service
Rating: 1 out of 5
Visited: June 2022
I have been a registered patient for nearly 15 years and I am genuinely shocked at how much the care and quality of service has declined over the past 3 or 4 years. It's almost impossible to book an appointment (even for a small child) and some of the receptionists are rude and uncaring beyond belief!
This surgery is not fit for purpose!
GP surgery review: laurel-house-surgery
Title: Shocking
Rating: 1 out of 5
Visited: May 2022
It is impossible to get an appointment at all anymore. They’re no longer taking bookings for future appointments so only have the ring on the day option. If you can get through the awful phone system and get to the receptionist you may as well hang up as they are pretty pointless as have no powers to do anything…. Might as well have the doctors answering the phones, dealing with the issue. 

I’ve been with this surgery 28 years and have never felt the need to leave a bad review. But enough is enough.
GP surgery review: laurel-house-surgery
Title: Worst Doctors Surgery
Rating: 1 out of 5
Visited: April 2022
I have had a ongoing illness for the past year. Getting appointments is extremely hard, nearly all the receptionists are rude. Especially rude with my husband who was trying to sort a prescription out for me after I had been in hospital. Not helpful at all or understanding. I am looking at moving to a different surgery as I have no faith left. The place has gone down hill ever since it was taken over.
GP surgery review: laurel-house-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: April 2022
This surgery is a shambles.
They cut off phone calls.
Repeat prescriptions that have worked reliably for decades suddenly require reminders.
It's impossible to get an appointment without walking in and being forcefully insistent.
GP surgery review: the-peel-medical-practice
Title: The best practice
Rating: 5 out of 5
Visited: March 2023
This truly is a fantastic practice every doctor or nurse myself or my family have been seen by or spoke to have been thorough, kind and professional.
The reception staff are always kind and helpful. 
I cannot thank the practice enough for providing incredible care each day
GP surgery review: the-peel-medical-practice
Title: 1st visit
Rating: 5 out of 5
Visited: March 2023
Fast and excellent response from initial phone call to triage through to getting appointments and treatment within 6hours
Excellent!
GP surgery review: the-peel-medical-practice
Title: Great Nurse
Rating: 5 out of 5
Visited: March 2023
I messaged the surgery regarding an appointment for a bad back that I’d had for over three weeks , the initial text message response said that I could be waiting 2-4 weeks for an appointment so to call in a morning if things were urgent. 
However, I got a text message the following day to advise that an appointment had been made for the day after.
The nurse practitioner that I saw was brilliant, she was so welcoming and polite and made a big fuss of my children because I had to take them to the appointment with me due to school closures.
The nurse took one look at me without my coat on and immediately knew what was wrong with my back from the position of my shoulders.
She pointed to the area of concern without me really having to give her much detail and prescribed me with medications to help and referred me to a physio to get further help. 
I was really worried I’d just be told to wait it out with the pain being in my back but it has actually been triggered by something in my neck.
I have never felt so welcome and comforted in an appointment before 
Thank you so much!
GP surgery review: the-peel-medical-practice
Title: Good practice
Rating: 5 out of 5
Visited: February 2023
Helpful and reassuring.  Time was taken to explain things clearly.  This was followed up by a text message explaining that a referral had been put in for an ongoing problem.  The consultation process with the practice is simple and effective in my opinion.
GP surgery review: the-peel-medical-practice
Title: Very friendly and helpful staff
Rating: 5 out of 5
Visited: February 2023
Very friendly and helpful staff, can always get an appointment if I need one , and always feel reassured when I leave xx
GP surgery review: the-peel-medical-practice
Title: Amazing practice
Rating: 5 out of 5
Visited: February 2023
Today i got a call back & an appointment at short notice was made for me by a practice nurse at The Peel Medical,
I treatment i received from this practice nurse was just incredible, pure professionalism, she is a credit to the peel practice & the nhs
GP surgery review: the-peel-medical-practice
Title: Great practice and patient care.
Rating: 5 out of 5
Visited: February 2023
I called at 3pm regarding my child and was put on a triage call back. I recieved a phone call within an hour and had an appointment booked for 4.45. When we attended the appointment angie who saw us was amazing, in fact this isn't the first time me and my children have been seen by her and every single time I come out of the room feeling listened to. She puts my children at ease. She's a credit to this doctors surgery. I have never had a problem with the peel medical practice it's a fantastic surgery.
GP surgery review: the-peel-medical-practice
Title: Faultless
Rating: 5 out of 5
Visited: February 2023
Never a hassle to get anything sorted. Always get seen same day.
GP surgery review: the-peel-medical-practice
Title: Good practice
Rating: 5 out of 5
Visited: February 2023
Very professional Nurse informed me well about procedure and what to expect from my smear test. Put me at ease and the test was over in a few minutes.
GP surgery review: the-peel-medical-practice
Title: Excellent, professional service
Rating: 5 out of 5
Visited: January 2023
My call to the surgery this morning was answered in 10 minutes and I was added to the triage list. My callback was within 30minutes and I was offered a face to face appointment with a doctor at lunch time.  The doctor was quick and professional.  All the staff I spoke to were friendly and professional - thank you all so much for the excellent service!
GP surgery review: kingsbridge-medical-centre
Title: Great practice
Rating: 4 out of 5
Visited: March 2023
The receptionist nurses and doctors are all very nice and the practice is within five minutes of we’re I live so it’s very convenient for me being disabled
GP surgery review: kingsbridge-medical-centre
Title: Very Friendly
Rating: 5 out of 5
Visited: March 2023
Very prompt and friendly service all round.The receptionists are very approachable and helpful. The booking in system informs you if the doctor is on time. The doctors are very friendly and very informative.
GP surgery review: kingsbridge-medical-centre
Title: Most helpful experience
Rating: 5 out of 5
Visited: March 2023
A pleasant experience, the Doctor showed empathy and gave practical and helpful advice which was very reassuring.
GP surgery review: kingsbridge-medical-centre
Title: Good practice
Rating: 5 out of 5
Visited: March 2023
Easy and friendly doctors surgery, pleasant surrounding, all staff are attentive and professional. Glad to have this practice local to where I live.
GP surgery review: kingsbridge-medical-centre
Title: Lovely and helpful!
Rating: 5 out of 5
Visited: March 2023
Listened and was very polite and helpful! Would recommend to anyone who is new to the area and after a new GP. We all appreciate their time and support
GP surgery review: kingsbridge-medical-centre
Title: Great Doctor's Surgery
Rating: 5 out of 5
Visited: March 2023
I went to Kingsbridge Medical Practice to take back the blood pressure monitor and to have a blood test. The receptionist and the Phlebotomist was very polite and professional and I was half an hour too early for my blood test, but as soon as I had booked in on the monitor the Phlebotomist called me in and my  blood test was sorted out straight away. Great Service.
GP surgery review: kingsbridge-medical-centre
Title: Swift response
Rating: 4 out of 5
Visited: March 2023
Swift telephone response as I had deliberately avoided the busy times, (first thing in the morning) when waiting time can be very lengthy.
GP surgery review: kingsbridge-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
Was seen on day I rang and medication prescribed . To elevate feeling of nauseas and dizziness . Also referral sent to balance clinic for assessment . Excellent service .
GP surgery review: kingsbridge-medical-centre
Title: Busy practice
Rating: 3 out of 5
Visited: March 2023
I had to wait 2 weeks for my first face to face  GP consultation for a problem on my shoulder which ended with an X Ray. The next consultation was  over the phone with a different GP who referred me to a physiotherapist in April.I am currently still in pain and feel the whole process has taken too long with no  final conclusion.I am not confident of the current system due to the length of time it is taking.
GP surgery review: kingsbridge-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: March 2023
I was not ‘a fan’ of this practice when I first joined however, it seems to have improved immensely over the last couple of years. 
I feel I have received, and I appreciate, the excellent service recently.
GP surgery review: glebedale-medical-practice
Title: Email service
Rating: 4 out of 5
Visited: March 2023
I needed a prescription after an accident. It was not one of my regular prescriptions. It was dealt with quickly and efficiently. My request was dealt with within a few hours. Thank you
GP surgery review: glebedale-medical-practice
Title: Great Service
Rating: 5 out of 5
Visited: February 2023
New system to book appointments I emailed and got phone call within 30 seconds unbelievable efficient. Appointment made the lady was very nice and polite. Gives you faith in your doctors again. Well done and thank you.
GP surgery review: glebedale-medical-practice
Title: great ANP service
Rating: 4 out of 5
Visited: February 2023
Having been treated by two different doctors and got nowhere, It was a pleasure to be treated by the ANP today for the same ailment. the ANP was very caring and actually listened when I explained my symptoms, and put things in place to help, and made a follow up appointment. Thank you ANP.
GP surgery review: glebedale-medical-practice
Title: email appointment's
Rating: 5 out of 5
Visited: February 2023
I cannot fault the service that you get with this practice. all the staff are so understanding and always willing to listen and help. I am loving this new way to make an appointment; and order medication, I struggle with time due to work and having a disabled son. The ladies always give me the best advice when I ring. The Doctors are very caring and very professional also explain in detail. I am very happy with the practice.