janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hill-brow-surgery-pms-practice
Title: Surgery Not Fit For Purpose
Rating: 1 out of 5
Visited: June 2023
I waited several weeks for an appointment only for the surgery to cancel my appointment  the day before  via automated text ! When I contacted to request additional appointment  I was told I would have  to re book again and wait another 4 weeks  to see a doctor? Surely if the surgery cancel I shouldn't  have to go back to the end of the queue ..
It is impossible to get through to book appointments via phone , the practice  simply  is not fit for purpose.
GP surgery review: hill-brow-surgery-pms-practice
Title: Call back
Rating: 1 out of 5
Visited: June 2023
I am appalled that I rang the surgery at 8am this morning, got through after 25 minutes and was hung up on. I then had to ring again to be waiting another hour to tell another receptionist what I was ringing for the first time. I was told I would get a call back later that day. It got to 6pm and I had still not received a call back. So I rang the surgery again to tell them I have not yet received a call back and I was told with a very poor attitude I need to ring back in the morning. This is ridiculous that I have waited all day to not even receive a call back.
GP surgery review: hill-brow-surgery-pms-practice
Title: Horrendous
Rating: 1 out of 5
Visited: May 2023
Called to make an appointment re potential skin cancer (disfigured mole).  Was told to ring back the following day at 8am by the receptionist as would likely get same day appointment.  

Rang 274 times next morning, was connected twice and when picked up was cut off immediately.  Managed to get through after another 53 calls and used the ring back service as I was 16th in the queue.  When they rang back after 45 minutes, all appointments had gone and was advised it was a general appointment and given a date in a months time.  How this can be called a service is beyond me.  I work in the public sector and pay significant levels of tax and National Insurance for this level of service.  It’s embarrassing. 

Rating 1/10
GP surgery review: hollygreen-practice
Title: Bad practice
Rating: 1 out of 5
Visited: January 2023
Being calling and calling to book an appointment, while am still talking to the receptionist she cut me off twice and now I can't get an appointment..They were soo rude and I couldn't even explain myself properly because they didn't have patience respect for the call and to understand me. Bad reception this practice has.
GP surgery review: hoyland-medical-practice
Title: Disgusting rude receptionist
Rating: 1 out of 5
Visited: December 2022
Disgusting been trying to get appointment for my mum for over 4 weeks the receptionist is so rude always says ring back at 8am when you tell them you have been doing that for weeks they answer well there's nothing we can do in a very rude manner you start to explain that you would accept phone appointment with doctor same answer nothing left call back in morning and put phone down on you yes we have tried iheart but unfortunately not been able to get through still no excuse for receptionist to be so rude you then resort to going to desk in person to be told you must leave if you haven't got an appointment!!! And won't even listen to you asking for an appointment 
What are the elderly and ill people supposed to do talk about respect your elders very disappointing service from receptionist when you do see a doctor or nurse they are great and understanding think its about time they had new receptionist that was better trained
GP surgery review: hoyland-medical-practice
Title: shocking service
Rating: 1 out of 5
Visited: October 2022
This practice is a total disgrace to the NHS. It used to be an okay doctors you now wait weeks to get an appointment and when you do they change it without notifiying you so when you arrive your appointment was actually changed to thr day before and it looks like you missed it. This was apparently sent to me through the app which I've told them on numerous occasions I cannot get to work on my phone. When you speak to the receptionists they are rude and are zero help. I know I'm not the only person struggling with this GP as I have even reading Google reviews with the same complaint. I have applied to change doctors and have advised my children and grand children to do the same so we can actually get an appointment and be seen with zero changes and being spoken to like dirt. You ring at 8am wait and can't get a same day appointment like I always get told. Let's hope someone doesn't need an emergency appointment one day because the service is shocking.
GP surgery review: hoyland-medical-practice
Title: Very professional service
Rating: 5 out of 5
Visited: July 2022
As a family we have visited The Hoyland Centre on many occasions over the past 3 months and have had an extremely friendly but professional service from all the staff we have spoken to from Admin to Nurses and Doctors. Referrals that were discussed have been carried out promptly . Cannot fault the continued service at all especially how the nurses and doctors spoke to our 89 years old parent, treating them with dignity and respect. Well done and thank you
GP surgery review: huddersfield-road-surgery
Title: Called 139 times!!
Rating: 2 out of 5
Visited: September 2023
Calling on behalf of my 86 year old father-in-law, took 20 minutes of continuous redialling to be answered after 91 attempts only to be cut off after choosing 1 of 4 options.  Called continuously again for another 15 minutes 
(After a total of 139 calls) finally got through, appalling service, I know that other GP practices are managed well and call systems are excellent, why is this one failing so badly?  Usually the person trying to get through is unwell and would not have the stamina to continue to call, it is exceptionally worrying that vulnerable and frail people are being failed by this service. 
I appreciate that there are limited resources but this essential service should not be the one to suffer - no wonder the A&E departments are constantly overflowing!
GP surgery review: huddersfield-road-surgery
Title: Downhill
Rating: 1 out of 5
Visited: July 2023
I have been under this surgery for 20 years and it’s sad to see how much it has gone down hill since then. Seen a gap there today who looked like he had slept in his clothes he looked a disgrace. He then proceeded to ask me after asking my symptoms what I thought was wrong. I said if I knew that I would have no need to come here. Eventually I stood up and left it’s so disheartening when you wait so long for an appointment and get this type of service. I have now decided to change surgeries as this one is certainly not fit for purpose any longer.
GP surgery review: huddersfield-road-surgery
Title: No Logic
Rating: 2 out of 5
Visited: May 2023
After trying to get an appointment today because my illness has lasted more than a week and I need a note for work was told there are no appointments and can’t get an emergency one for a note. The doctor won’t give a note without seeing the patient which is fair enough but if it takes 3 weeks to get an appointment will I then be able to get a note back dated. Where is the logic here , as when I get to see a doctor I will be well and he will only be seeing a well person anyway. It is very stressful to rely on this system as I won’t get paid without a  note and many people will be in the same position. I haven’t needed to get a note for at least 7 years and hopefully won’t have to ever again with the experience I’ve had this time.
GP surgery review: huddersfield-road-surgery
Title: Disapointing
Rating: 2 out of 5
Visited: April 2023
Tried to make an appointment to see a Dr after visiting the nurse. What a terrible system which seems to adopted a practice of refering a non emergency to ring iheart. I now understand why A&E is bursting at the seems!!
GP surgery review: huddersfield-road-surgery
Title: Great staff but too many patients
Rating: 4 out of 5
Visited: March 2023
When you're finally able to get through to them on the telephone the reception staff are very helpful (although the new woman with the accent not so much) and 95% of the doctors and nursing staff are always great (one GP really let's the side down).
The fundamental problem with this surgery is the number of patients they have on the books! The facilities are woefully inadequate for the amount of people from the car parking, actual size of the buildings to the number of overall staff.
Such a shame when the staff are so helpful and try their best given the circumstances.
I realise this is improbable but the only solution is to either reduce the number of patients or find a larger or additional premises (you shouldn't have closed Doncaster Road!).
GP surgery review: huddersfield-road-surgery
Title: No appointments
Rating: 1 out of 5
Visited: January 2023
I spent 25 minutes this morning on hold to book an appointment. When I was eventually able to speak to someone I was informed that there were no bookable appointments for the next three weeks. I wished to book an appointment for the w/c 6th February but I was told there were none. I asked to book for the following week but I was told these will not be released until this time next week. I have a constant ringing and hum in both my ears and would like to see a GP regarding this. It is not always possible to ring the surgery every day to wait on hold for 25 minutes to be told there are no appointments as I work full time usually starting at 8am. It is totally unacceptable to expect people to wait in excess of 3 weeks to see a GP.
GP surgery review: huddersfield-road-surgery
Title: I wasn't seen
Rating: 1 out of 5
Visited: January 2023
My appointment was at 9:30. Other patient who was talking to me, was going to see the same doctor at 9:45. She was seen before me at 10ish. I waited until 11h. I ended going home without seeing the Dr for my appointment cos nobody called me
GP surgery review: huddersfield-road-surgery
Title: Awful service that’s somehow got worse the last 24 months
Rating: 1 out of 5
Visited: July 2022
If I could honestly register with another practice I would ! Takes 100 plus phone calls to eventually get through to then be put into another queue. Sick of them playing the covid card and you can’t get to see a doctor never mind get a telephone consultation. This is not a viable fit for purpose nhs doctors surgery.
GP surgery review: huddersfield-road-surgery
Title: Unable to get through to reception
Rating: 1 out of 5
Visited: February 2022
It seems impossible to get through to this surgery by telephone. Tried numerous occasions to be kept on hold - for 30 mins +
This is unacceptable - everyone’s time is precious & COVID excuses are now wearing a bit thin!
GP surgery review: lakeside-surgery
Title: Awful
Rating: 1 out of 5
Visited: October 2022
No one ever answers the phone so it is very difficult to get an appointment. If you manage to get one, appointments are telephone only, and you are not given a time slot, so you can be called at any time on your appointment day. This makes things incredibly difficult, especially for people who work during the day. Waiting times for appointments are generally over 2 weeks. All staff are agency staff including receptionists and nurses, meaning you never see the same person twice and information isn't passed on effectively, meaning you have to explain the ongoing problem to a new person every time. The GPs are very uninterested and quick to dismiss issues. They forget to actually make referrals and have to be chased constantly. The desk supervisor is rude and confrontational if you ask to make a complaint. I would avoid if you can. Unfortunately, I'm not sure you'd find a better practice anywhere else judging by the state of the country and how hard it is to register with a new GP.
GP surgery review: monk-bretton-health-centre-practice
Title: Reception
Rating: 3 out of 5
Visited: May 2022
I have only been registered with this practice for a short while but felt I should share my experience to help others decide which GP practice to register with. The reception staff are so helpful and friendly the last GP practice I was with, the reception staff were awful, so it’s a pleasure to find the total opposite at this surgery. Phones lines are sometimes engaged or not answered but if you call back after a few minutes you will get through. I have not seen the GP as yet so can’t comment. Just wanted to give recognition to the reception team.
GP surgery review: penistone-group-pms-practice
Title: Exceptional service
Rating: 5 out of 5
Visited: November 2023
I felt it appropriate to write about the service me and my family have received today as GP's get very bad press. However, I have contacted the surgery today and the service has been professional, caring and so efficient. 
I would like to thank you for the care and compassion showed and the fast turn around which has made a real difference to me and my husband. many thanks again
GP surgery review: penistone-group-pms-practice
Title: Telephone review
Rating: 4 out of 5
Visited: October 2023
Not up to the usual standard of yearly medical review looked like time was an issue and only touched on parts of medication and problems.
GP surgery review: penistone-group-pms-practice
Title: Poor attitude
Rating: 2 out of 5
Visited: July 2023
My Mother was registered as temporary patient. I had two appointments made the latter specifically for a female doctor. The 2nd appointment cancelled with no contact. Very difficult to get my disabled mother to surgery so very inconvenient to say the least!!!!!!
GP surgery review: penistone-group-pms-practice
Title: Attitude
Rating: 1 out of 5
Visited: April 2023
Rang reciption was told I rang emergency even though pressing 3 is for reception. So i was cut off mid sentence to be told that. When I asked to speak to reciption instead told I already was? Was rushed to speak, she wouldnt let me explain my situation, its an important mental health issue, incredibly rude and condesending
GP surgery review: penistone-group-pms-practice
Title: Brilliant practice
Rating: 5 out of 5
Visited: January 2023
Little boy has been brewing an ear infection over a few days and been off it at nursery today so gave them a call at 5.15pm hoping for a telephone appointment tomorrow. By 6pm we had done a telephone consultation, we had been to the practice for a face to face, had a script sent to the local pharmacy, picked up the treatment and were back home in front of the TV. How amazing is that! They’ve been nothing but brilliant ever since we registered there 5 years ago and have been fantastic through the pandemic, couldn’t wish for better. Everyone from the receptionist to the GP to the pharmacy are awesome. Can’t thank them enough.
GP surgery review: royston-group-practice
Title: Poor practice
Rating: 1 out of 5
Visited: November 2023
As someone who works full time starting early hours and not finishing until after 16.00 it’s impossible to actually get an appointment. I’m unable to phone at 8.30 the 100 times it takes to get through to be told phone back tomorrow. Then if you do get appointment’s it’s always we will phone you anytime… I’m in work and can not have phone attached to my hand due to nature of my job. This practice is so worker unfriendly and the reception staff are about as useful as a chocolate fire guards. Why contact me telling me I must see GP then make it impossible to get the required appointment and treatment. Plus when you actually go into the surgery it’s empty… please actually try returning to pre pandemic working conditions and make healthcare provisions for those who work Monday to Friday 8.00 - 16.00
GP surgery review: royston-group-practice
Title: Receptionist very rude
Rating: 1 out of 5
Visited: August 2023
On ring the practice eventually got through to be asked my name which I told the receptionist to be then called a different name and I told her that was not my name with a very rude and the abrupt attitude listened to the message the files the staff being allowed to end the call a road are aggressive staff need very urgent training as this seem to be the one's with the road and aggressive attitudes to people you can never get to speak to the practice manager about this and I think it's appalling staff need a really really training also you can never pre book an appointment and have to ring in the day it's a nightmare to get through practice a manager needs to get on top of this as this surgery has a very poor rating anywhere and I would have given less than one star if I could
GP surgery review: royston-group-practice
Title: Can't  get through on phone
Rating: 1 out of 5
Visited: May 2023
Been ringing every day between 8.30 and 9:30 for last 2 weeks.
Only got through twice to be told no appointments ring tomorrow. 
As I work in a school it's not very good walking around with your mobile phone to your ear all morning.
I was asked to come back in 2 / 3 weeks ( in mid April) if no better, but can't  get through to make an appointment.
GP surgery review: royston-group-practice
Title: Poorly ran practice
Rating: 1 out of 5
Visited: July 2022
I am a new patient who has tried 1 month to see a doctor you ring from 8.30 usually about 180 times , this is appling.
I have been told can only see doctor about 1 condition surely wasting time making another appointment.
I have to wait 5month to book my smear I currently am on medication for cancer and also undergoing investigations for my stomach and really don't seem bothered .
Worst doctors I gave ever Been to .
GP surgery review: royston-group-practice
Title: Poor practice
Rating: 2 out of 5
Visited: April 2022
I have had a consultation conversation today and as an already vulnerable person with a life long condition it has left me extremely upset and anxious. I was not listen to at all and constantly spoken over, unable to get a word in. I was told what was going to be done rather than it being a discussion and constantly ignored when trying to explain the situation. I was then told they were not going to argue with me, if only I had had the chance! Their tone was abrupt and dismissive and I eventually had to remind them that they were being extremely aggressive. 
We are asked in the automated recording when phoning the practice to be respectful or they have the right to discontinue the call however I have to ask why this does not work both ways. As a patient we surely also have the right to be spoken to respectfully and deserve to be listened to. With long standing disorders it is the patient who surely knows their body and can explain changes better than what any GP might believe they know. It is as though a decision of what they want to do is made prior to any further information, if at all you  are allowed to get this in. I have been with this practice for as long as I can remember and the patient experience I am enduring lately is in my opinion very poor. It is getting to the stage where I get anxious with the thought of phoning as the worry of the consultation is always in my foremind. It is becoming a constant battle to achieve any positive outcome. I really would like to hope this is shared and the patient / doctor interpersonal skills taken on board.
GP surgery review: the-dove-valley-pms-practice
Title: Obtuse Receptionist
Rating: 1 out of 5
Visited: September 2023
The receptionist phoned to arrange the date of a blood test,I explained that one had already been booked and had to be kept on a specific date, unfortunately the new test was after this cut off date.This was to keep in line with the current treatment plan that I am on, so as to not void the plan. When I asked for clarification, her very sharp,rude response was- “so you’re refusing a blood test”, obviously I wasn’t. The rest of the phone call continued in this vain. Unfortunately the receptionist was rude, seemed judgmental, and extremely obtuse. She made no effort what so ever to be polite or understanding, which is in sharp contrast to the receptionist that I deal with regularly in Sheffield.
GP surgery review: the-dove-valley-pms-practice
Title: Unacceptable
Rating: 1 out of 5
Visited: July 2023
I do not appreciate being lied to by the receptionists at this practice.  I have had major surgery and need dressing changes 3 times a week.  I was told that they couldn't do anything for 4 weeks.  I tried again a week later after being resigned to having to wait the 4 weeks and up until this point continue to use the hospital.  I was informed the second time of asking that they don't do dressing changes.  

I now have to try and see if I can use the district nurse clinics but they don't have them enough times a week for my needs.  I am left with no other option than to try and do the dressings at home.  Let's hope I don't get an infection in my open wound.  

The service is totally unacceptable at best.  I will not be leaving this unanswered as I will be making a formal complaint.
GP surgery review: the-dove-valley-pms-practice
Title: Disappointed & Lacing Trust in Them
Rating: 3 out of 5
Visited: August 2022
I used to think that Dove Valley Practice were the best practice on the planet. But not any more. I lack trust in them now. After seeing a Paramedic person in May 2022 to be told she would refer me to physio, but she failed to do that. I had to chase it up in August 2022. I did get it referred immediately but that was due to my persistence. I had a telephone appointment with a Gp I needed to speak to them. I was told they would ring me sometime in the Afternoon.  I didn’t get to the phone in time. Had I have had a time slot like with a face to face appointment then I would have had the phone in my hand & been able to speak with him. I phoned back within minutes, I was told he would ring me back, but he never did. I visited the surgery as I needed a prescription from the Gp for my problem. I was told there was nothing they could do as I missed the call. Try iHeart Barnsley or visit the chemist. The chemist could give me a £18.00 solution for my problem, But I had to see the Gp to get the solution on prescription. I had no choice but to pay the £18.00 out as I needed the treatment. Something needs to change. I don’t mind having a telephone appointment, but I need a time slot please. Not sometime in the afternoon.  Also there are a lot Of new reception staff at this practice. They are nothing like the old staff. Why all of a sudden are the staff asking Why we need to see or speak to a Gp. That is my business. I feel that I am capable of ringing for a Gp appointment because I have something wrong with me, I am not ringing to waste the time of the Gp.   The appointment system needs to change with regards to the time slot. It cannot be an open time slot. If appointments can be sent from Barnsley Hospital with a time to ring them on then this practice can do The same. 
I have no faith in this practice any more. This practice has a lot of new medical staff too, some of whom are not actually Gp’s I fully understand that the medical practice is changing & there are new schemes being implemented, but the schemes need to actually work for it to be trusted & accepted as the normal way that the practice works
GP surgery review: the-dove-valley-pms-practice
Title: I’m very Disappointed
Rating: 2 out of 5
Visited: February 2022
I had appointment with a doctor regarding my eye, I was told my symptoms are going to go away within 1-2 Weeks. Two days later it got so bad that I had to see optician and went to hospital to get a treatment. Also I was told that I’m young and strong so should not be worrying about that eye so much. I think that’s a joke. I was never disappointed that much by a doctor.
GP surgery review: victoria-medical-centre-pms-practice
Title: I can’t get to see a doctor
Rating: 2 out of 5
Visited: January 2024
I have been suffering with a urinary problem for weeks without being able to see a doctor, consequently my mental health is deteriorating. I did see a health practitioner but I can’t see one again because it’s an ongoing problem. I therefore need to see a doctor for medication and a referral to the hospital but I have to wait weeks to do so. The practice is not fit for purpose.