janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: argyle-health-isleworth-practice
Title: Argyle Health Isleworth Practice
Rating: 1 out of 5
Visited: October 2022
When you call for an appointment you are told the practice is fully booked and to call back. I was told to call back 6 weeks later to book an appointment 2 nonetheless from the time I called. This is absolutely ridiculous. Poor management system. If patients need to see a doctor or nurse they should not be told to call back months later. The practice has accepted too many patients, pocketing from each one but yet they are not able to manage the needs of their patients. This is unacceptable and needs to be looked into. Every single one of my family member have issues with this GP Surgury. Avoid it!
GP surgery review: argyle-health-isleworth-practice
Title: Awful phone consultation
Rating: 1 out of 5
Visited: September 2022
Couldn't book on the app because "no available appointments at this time" or any time. Called the automated service to be told no appointment available and then cut off. This took 20 mins of being sent in circles. Called 111 in the end and got a telephone appointment with a rude doctor who didn't seek at all interested in my issue that has been long standing and very concerning. I'm very disappointed to have spoken to in such a rude manner about a sensitive matter. If the call was recorded,  please take note of how little I was able to say due the ongoing badgering by the doctor who kept saying that I needed to call a specialist as the practice is GP only. By the way, the specialist had rold me to contact the GP! If you become a doctor,  surely speaking with some level of kindness is part of the role? I will be moving to another practice
GP surgery review: argyle-health-isleworth-practice
Title: Great experience
Rating: 4 out of 5
Visited: March 2022
I had an appointment today for a pap smear test. The Nurse informed me about contraceptive methods, explained all the procedures carefully and was very kind. I am very happy with this appointment.
GP surgery review: argyle-health-isleworth-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: January 2022
I've been at this practice for years and it has been in a steady decline for a long time, but recently is as bad as it can get. I honestly do not know how this 'practice' gets away with it. Impossible to get an appointment with a doctor. Booking system sends you round in circles, currently NOT offering any appointments unless urgent. Even then you are screened by the receptionist, their manager, then a nurse! When questioned what is going on, it's always due to doctors being off sick. I give up.
GP surgery review: brentford-family-practice
Title: Professional, skilful, kind
Rating: 5 out of 5
Visited: December 2023
I take great pleasure in writing this review about my lead GP and 
her colleagues and practice in general.

My doctor is professional, skilful, kind, empathetic and a great 
listener. Her manner and approach is unique and nothing short of 
stellar. I always feel at ease speaking to her and never feel rushed 
or as if my questions/concerns are not heard. My doctor goes above and beyond to connect the dots and help alleviate my concerns. I 
trust her expertise. Ultimately, I feel that my health is treated with genuine consideration, respect and diligence. I could not be  happier in her care.

The reception staff are also a credit to this practice. They are polite, organised and calm. It makes for a comfortable and easy patient 
experience. Altogether, it is a pleasant experience from booking an appointment to seeing my GP.

Thank you so much.
GP surgery review: brentford-family-practice
Title: Fantastic GP Practice
Rating: 5 out of 5
Visited: June 2023
I feel like I've hit the jackpot with this practice. They were recommended to us when we moved to Brentford by a local pharmacy. 

- appointments always available if urgent
- very quick prescription turnaround if issued online. Bonus is Brent Pharmacy (Brentford High Street) will text you to say when prescription is ready, usually next day
- response on Patch's system is within hours
- friendly and efficient reception staff
- the GP I have been seeing is clear, thorough, listens carefully and is very reassuring, offering explanations of how/why we are following certain courses of action and giving time frames and explanations of how the system works.

Honestly they are just brilliant, I feel so lucky. Thanks to everyone at the practice!
GP surgery review: brentford-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
I couldn't ask for better help from the GP's and reception staff.  The GP's are all very understanding and spend all the time you need with them.  Service is brilliant.
The receptionists are always very helpful, friendly and polite.
GP surgery review: brentford-family-practice
Title: Wonderful staff
Rating: 5 out of 5
Visited: November 2022
The GP at this practice is very kind and attentive, I'm glad I'm in such good hands. Their GP takes the time to remember an individuals information and takes the time to truly care about their patients.
GP surgery review: brentford-family-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
My family and I have been with this practice for nearly 30 years and could not wish for a better care. It feels great to know that our health is in best possible hands. Appointments are organised in timely manner and we always get the best advice and treatment possible
GP surgery review: brentford-family-practice
Title: Excellent care
Rating: 5 out of 5
Visited: October 2022
I have been well looked after by my GP who is thorough, kind and caring. Her patience is unmatched and I feel very lucky to be her patient. Unlike any other doctor, she truly is interested in my family life and I feel very comfortable and relaxed in her presence. We have been treated with excellent care and I would give this practice 10/10. Thank you for all you do for our family.
GP surgery review: brentford-family-practice
Title: Great service
Rating: 5 out of 5
Visited: October 2022
This is a great GP practice. Everyone from doctors and nurses to the admin staff is helpful, competent and approachable. My special thanks go to the Lead GP for her kindness and warmth, especially dealing with kids. She managed to maintain and improve already high standards set by the previous senior GPs. Appointments are always available on the day with not unreasonable wait for a specific doctor. A well run and professional practice.
GP surgery review: brentford-family-practice
Title: Great service
Rating: 5 out of 5
Visited: September 2022
Every time I have attended the practice I have been given great service from the doctors where I feel like my needs are taken care of very well. Any problem I’ve attended with has been listened to and the doctors have been very kind in making sure I receive the best possible treatment.
GP surgery review: brentford-family-practice
Title: Fabulous Doctors
Rating: 5 out of 5
Visited: September 2022
I cannot fault this surgery in any way, I have always been able to talk to the doctors about any concerns I've had and have always been treated with compassion and understanding, I would highly recommend this surgery. A very happy patient.
GP surgery review: brentford-family-practice
Title: An efficient , effective and caring practice
Rating: 5 out of 5
Visited: September 2022
My experience attending my GP is extremely positive.  I am able to
discuss my problems and concerns with a very empathetic lady doctor.  It is a pleasure to see her and know that I will be referred appropriately as required.  
Furthermore, she is caring and compassionate; qualities I admire.
GP surgery review: brentford-group-practice
Title: Great doctors…empathetic and proactive
Rating: 5 out of 5
Visited: June 2023
Having had a stroke in October 2022 and finding it very difficult to get NHS appointments through Hounslow Health services.The surgery doctors have been very helpful in me get referrals and other ongoing help. They have also been very good at explaining the implications of my stroke and understanding my subsequent anxieties.
GP surgery review: brentford-group-practice
Title: Very good service
Rating: 5 out of 5
Visited: May 2023
Its such a relief when you know your doctor is listening to your sickness complains and not just looking at the computor and make you feel your complains are nothing and you are ignored kind of but...not at our Brentford group.our GP's are great. Thanks be to God.and not forgetting the receptionist like today 22.06.2023 @4pm its a pity i did not take her name .She was very very good polite and kind ,made my  sickness get better with her kind words.I so hope she will read my comments and understand this is for her.
GP surgery review: brentford-group-practice
Title: Health check
Rating: 5 out of 5
Visited: February 2023
Always quick (hardly any waiting times) and always helpful support at Brentford Group Practice - I had a health check today - Thankyou to the team
GP surgery review: brentford-group-practice
Title: Helpful and kind staff
Rating: 5 out of 5
Visited: December 2022
I’ve always had a good experience with this practice - typical example just now, just phoned reception and they were helpful, polite and flexible despite the huge pressures they are under. Thank you for everything you are doing!
GP surgery review: brentford-group-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: August 2022
I have been attending Brentford Group Practice for the past 25 years or so. I have invariably found all the staff, doctors , practice nurses and receptionists, first rate in every respect. I was with my first doctor for very many years until we both retired and experienced excellent service. Since then I have seen five other doctors and without exception find them all to be kindly, attentive and concerned. My visit of yesterday, 23 August, was a prime example of great and very reassurng attention to detail. Thankyou.
GP surgery review: brentford-group-practice
Title: Impossible to book appointments
Rating: 1 out of 5
Visited: May 2022
It is literally impossible to get hold of anyone in this practice. I keep calling reception and after waiting hours on the line, no one picks up the phone. It just keeps ringing. It has happened several times over the last months and I eventually had to go there personally to try and book.
GP surgery review: brentford-group-practice
Title: If you need a good gp practice dont register
Rating: 1 out of 5
Visited: January 2022
Never knew trying to book for a common blood test could be so hard. My appointments have been cancelled 3/4 times with no explanation
GP surgery review: spring-grove-medical-practice
Title: The best GP we have ever had
Rating: 5 out of 5
Visited: March 2022
This is honestly the best GP we have ever had, historically we had GPS where you could never get an appointment, the staff were rude, the service was sketchy etc but since moving to Isleworth last year I have been amazed at how easy it is to get an appointment (or the great alternative support you are offered when you can’t) The staff are just so friendly and helpful and really go out of their way to do a through job. Thank you so much
GP surgery review: st.-margarets-practice
Title: So rude
Rating: 1 out of 5
Visited: October 2023
Not saying that all receptionists are rude, but have witnessed really offhand a patronising manner when I’ve been in waiting room , to people phoning in with queries.
Yesterday I personally had such a rude man on the phone, offhand patronising and unkind.
Whine someone phones they do so because they have a medical issues and may be vulnerable .You expect to be shown respect of course , but please show your clients some patience   and understanding
GP surgery review: st.-margarets-practice
Title: Waiting for 3 weeks to register as pregnant
Rating: 1 out of 5
Visited: May 2023
Have tried:
Via email, phone call and their patches website that doesn't work. To register as a high-risk pregnancy.

Zero response.

Abysmal!
GP surgery review: st.-margarets-practice
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
The staff are very helpful and there are often appointments available on the same day, particularly for my young children
GP surgery review: st.-margarets-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: January 2023
So professional, quick and friendly practice with notorious experience and kindness in an atmosphere of  high human consideration.
Many thanks to all staff
GP surgery review: st.-margarets-practice
Title: Shambles
Rating: 1 out of 5
Visited: October 2022
Had an appointment for a covid jab and a flu jab at the same time but when I arrived was told that I could only have the flu jab as forms had not been filled out
Absolute waste of an afternoon off and impossible to sort with the receptionists as all too busy gossiping and laughing loudly which helped make a long queue form
Completely given up attempting to get a Doctors appointment recently as impossible to get one within a month
GP surgery review: thornbury-road-centre-for-health
Title: Very Good service
Rating: 5 out of 5
Visited: October 2023
I went for my COVID injection and the staff was very helpful and caring despite being very busy. My appointment was very quick and I didn't have to wait long. Thank you
GP surgery review: thornbury-road-centre-for-health
Title: Busy practice that still cares for the patients.
Rating: 5 out of 5
Visited: August 2023
This practice has looked after my mother for several years-she has several health conditions including Alzheimer’s disease. Although it is a large practice that looks after many patients, the staff cope brilliantly & always try to help. During Covid they went beyond expectations to look after their patients, with GP’s attending vaccine clinics on a Sunday just to ensure all went as well as it could. 
The practice always respond quickly to queries or problems & try to help as soon as it is possible within the demands on their staff. The GP’s are thorough & kind-by phone or in person-& the Nurses provide excellent back up & support. The reception staff work tirelessly to meet patient demands & treat the patient or their carer with respect & understanding. One staff member within admin/reception (who I am not allowed to name on this site) has been at Thornbury Road for many years & goes above & beyond in all she does. No matter what time of day it is, she always does everything possible to help & is sympathetic & so kind. 
This is an excellent practice that has coped so well both during & post Covid & offers excellent service despite the constant demand on its services. Highly recommend.
GP surgery review: thornbury-road-centre-for-health
Title: Disappointed
Rating: 1 out of 5
Visited: January 2023
Very disappointed as today my 10 month old baby developed a rash on her body and I called to ask for a same day appointment. They let me know that they could not see her as they had already given out the emergency appointments.I rarely go there. I had to ask a family member who is a GP to see her instead today amd she couldnt believe the practice didn't see a sick baby with a rash on the same day.
GP surgery review: thornbury-road-centre-for-health
Title: Fabulous attentive practice
Rating: 5 out of 5
Visited: January 2023
Moved up to Isleworth recently and signed up for Thornbury…. I’ve been in touch a few times and the level of service from staff & doctors has been faultless. So impressed with the interaction and care I’ve received.
Thankyou to each and everyone one of you.

Super impressed
GP surgery review: thornbury-road-centre-for-health
Title: Wonderful service
Rating: 5 out of 5
Visited: September 2022
After leaving West Mid last in September 2022 with a large surgery wound following major surgery requiring a laparotomy, I have needed regular dressing changes, sometimes twice weekly. 
The receptionists at the Centre would always find me appointments when ever possible, in a helpful and and friendly manner. For other urgent matters I have also been able to see a doctor.
No matter which nurse cared for me over the last twelve months all showed care and diligence in addressing the changing requirements to heal me.
I am now dressing free and doing well.
Thank you.
GP surgery review: thornbury-road-centre-for-health
Title: This is a virtual GP practice of sorts!
Rating: 1 out of 5
Visited: February 2022
I can never contact the practice by phone, email or any other way. I never see the same doctor when I do manage to get an appointment and have never met my supposed designated GP. Things have got so bad that when I was in agony with avascular necrosis of my left knee, I was forced after four weeks of trying to contact the practice to pay privately for the problem to be sorted! I really don't think that I have a useable NHS GP Service any more.
GP surgery review: earls-court-surgery
Title: Rude and incompetent receptionist
Rating: 1 out of 5
Visited: January 2022
I tried to register with this practice but the receptionist was the most unhelpful person who tried her best to turn away new patients. A few days later, I called the surgery to follow up but she kept complaining about the surgery's system, put me on hold to speak with other patients for a prolonged time and, after wasting a good amount of time without clarify the issue I queried about, she rudely said to call me back tomorrow. Perhaps, the surgery needed to retain or hire a new receptionist so that he or she knows basic customer services.
GP surgery review: emperor's-gate-centre-for-health
Title: Excellent professional service, always
Rating: 5 out of 5
Visited: November 2022
I have been registered with this practice for over twenty years. When I ring the surgery to ask to speak with the duty doctor/see my usual doctor I always receive a callback, usually within two hours.  The staff who answer the phones/take information from callers are always courteous and helpful. If the doctor who responds to the call feels that I need to be seen I am invited to come to the surgery on the same day.  The doctors in the practice always refer onwards to specialist hospital services if and when required.  I highly recommend registration with this practice.
GP surgery review: kensington-park-medical-centre
Title: Thank you
Rating: 5 out of 5
Visited: June 2023
I have been a patient at Kensington Park Medical Centre for many years. The Reception staff is helpful and the doctors are kind.  The surgery is  clean and overall very good.
GP surgery review: kensington-park-medical-centre
Title: Professional & efficient
Rating: 5 out of 5
Visited: October 2022
Your Review:  The senior GP at Kensington Park Medical Centre sets a very high standard for his team to follow with a focus on individualised care & attention to detail. When I have had need to attend the surgery, I’ve always found the various GPs or other medical specialists welcoming & professional. During an immensely difficult time for all medical staff & patients alike, Kensington Park medical centre has achieved high standards of care & attention for its patients. I am extremely satisfied with the services I receive from this surgery & would recommend it to anybody.
GP surgery review: kensington-park-medical-centre
Title: kpmc highly recommended
Rating: 5 out of 5
Visited: September 2022
Introduction of patches makes communicating with the surgery and doctors effecient.  credit to those who have designed and initiated patches.  kpmc keep abreast with current medication and treatment and referrals are swift. excellent.
GP surgery review: kensington-park-medical-centre
Title: Great Practice with friendly approachable staff
Rating: 5 out of 5
Visited: August 2022
I have been a patient of Kensington Park for 5 years and have always received a professional service from all members of staff. I feel confident in approaching the doctors,  which is high on my priority for a good practice. All the staff are friendly and professional. I highly recommend this surgery to all.
GP surgery review: kensington-park-medical-centre
Title: 14 Years of Terrible Management
Rating: 2 out of 5
Visited: August 2022
The reception staff here change often and are very poorly managed. They have been like this pre Covid and no number of poor reviews or complaints, from their clients, changes their service. The doctors are good, though under pressure, they make mistakes or don't follow up. I stay here because it is convenient, I moved into the area over 14 years ago, however I am very disappointment by the admin teams disorganisation and uncaring attitude. Really miss my old doctors wonderful, caring, local practice.  Now there are restrictions on getting an appointment Kensington Medical Centre are even worse, if that was possible. You can be assured the reception team will make you feel stressed and upset.
GP surgery review: kensington-park-medical-centre
Title: Excellent medical center
Rating: 5 out of 5
Visited: June 2022
The team at this practice are very polite and friendly. The medical center is always clean and spacious. I have been coming here for over 15 years and never had any issues.  Thank you to all the team at kensington park medical center.
GP surgery review: knightsbridge-medical-centre
Title: Horrific communications
Rating: 1 out of 5
Visited: December 2023
This practice, with 16k patients and 9 doctors a day, never picks up the phones. Forget emailing them. Front desk staff can be Very rude. Avoid if you can.
GP surgery review: knightsbridge-medical-centre
Title: Great experience
Rating: 5 out of 5
Visited: October 2023
I had a sore throat and the GP saw me on the same day prescribing the antibiotics. He also booked a follow up app for the following week. Really impressed with service.
GP surgery review: knightsbridge-medical-centre
Title: Great experience
Rating: 5 out of 5
Visited: January 2023
Needed an urgent prescription, called the GP and the prescription was immediately sent to my pharmacy - excellent service. Always find the GP's here very helpful
GP surgery review: knightsbridge-medical-centre
Title: Appalling receptionist
Rating: 1 out of 5
Visited: November 2022
I rarely visit any doctor so am in the surgery only very occasionally. The last two times the head receptionist has behaved very unprofessionally. Today, she was literally badmouthing an absent patient in front me, not caring that I could hear every word of her long story about what a dreadful person the patient is/was. If it had been my mother she was walking about I would have been furious. The doctors are good, the reception staff incredibly unprofessional and without any conscience, particularly since the head receptionist was hired some time ago. An utter, total disgrace to the NHS; and I write that reluctantly as it used to be a good surgery. So sad.
GP surgery review: knightsbridge-medical-centre
Title: Absurd and rude doctor
Rating: 1 out of 5
Visited: November 2022
I arrived with an emergency and was immediately referred to a&e. Doctor couldn’t suggest the nearest hospital and when I was speaking aloud about how I’d get there she rudely said “that’s not my problem” - horrible experience in a very stressful situation. I’ve been a patient for years, btw, but the culture - from the doctors to the reception - has changed beyond all recognition over the past 5 years, the main factor being total contempt for the patient.
GP surgery review: knightsbridge-medical-centre
Title: bad telephone system
Rating: 2 out of 5
Visited: October 2022
totally understand that on a Monday morning it can be extremely busy, but to call up at 8am and to be 6th in the queue and wait 1hr and forty five minutes is disgraceful. All day I wasn't able to get through and only the day after after waiting another half hour i was able to talk to reception,  to get a doctor to call me back.
GP surgery review: knightsbridge-medical-centre
Title: Terrible practice - utter waste of taxpayer money
Rating: 1 out of 5
Visited: August 2022
Completely awful and unresponsive service. No one ever answers the phone, text interactions via patches is entirely ineffective. GPs and admin staff don't follow up and need constant chasing. Don't understand why I should be chasing for any follow. Avoid like the plague.