janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hollies-medical-centre
Title: Arrogant and disorganised
Rating: 1 out of 5
Visited: October 2023
Medics refuse to apologise or engage after rude behaviour; short of the staff required to run effectively. I feel sorry for the lovely but beleaguered admin and nursing staff who have to clear up the ongoing chaos.
GP surgery review: swallownest-health-centre
Title: Asthma review
Rating: 5 out of 5
Visited: October 2022
Excellent customer service and nurse gave a very good interview with good explanations. Offered the pneumonia shot which. I took.
GP surgery review: swallownest-health-centre
Title: Great service
Rating: 5 out of 5
Visited: October 2022
They are lovely and helpful.. I was in a different surgery as I moved from another postcode 4 years ago and the difference was very welcoming. No waiting times, always helpful in person and over the phone and being a doctor myself I see them always keeping the GMC standards of care. I am so happy with all the care they have provided over the last few years.
GP surgery review: swallownest-health-centre
Title: Asthma review
Rating: 5 out of 5
Visited: September 2022
Nurse was very attentive and listened to me . Some good self care advice given as well as reminding me when to seek advice
GP surgery review: swallownest-health-centre
Title: Excellent receptionist
Rating: 4 out of 5
Visited: September 2022
Earlier today I went in person to reception as I had  quite a few questions. All the questions and concerns I had were fully answered in a most polite and friendly way.  I'm sorry I did not take note of the receptionist's name but she was definitely suited to her job. I walked in with questions and walked out with very helpful, positive answers. Thank you.
GP surgery review: swallownest-health-centre
Title: Finally hit rock bottom on all fronts
Rating: 1 out of 5
Visited: September 2022
Appalling customer service , every word from a script and don't offer any help / advice just excuses,
GP surgery review: swallownest-health-centre
Title: Receptionist caring and understanding
Rating: 4 out of 5
Visited: September 2022
I've just called to ask for a message to be passed to my GP, the call was answered very quickly by a lovely friendly reception who listened to my issues and advised what she could do next. All receptionists should deal with patients in this way.  I'm afraid I didn't get her name, but she should be praised for the way she handled my call
GP surgery review: swallownest-health-centre
Title: Fantastic care and above and beyond service
Rating: 5 out of 5
Visited: September 2022
My son who suffers with anxiety going to the GP was met by the advanced nurse practitioner, who immediately put my son at ease with her kind and caring reassurances. She took the time to listen and understand and offer so much help. Fantastic care today and my son had such a positive experience. Not enough thanks is given to our wonderful NHS and I wanted to say a massive thank you!
GP surgery review: swallownest-health-centre
Title: Frustrations with online appointment booking
Rating: 2 out of 5
Visited: August 2022
For a number of months now I have had problems accessing the online booking system. It will only offer me BP/Bloods, Warfarin clinic or Nurse clinic. Absolutely no GP slots today all the way up to mid-November. GP slots are not an option on the drop-down "session" list. Called today and was told there couldn't be an issue as other people are booking slots. I have tried everything (including the recommended getting up in the middle of the night to log on) and it still only offers the nurse slots.  I have tried this multiple times since Easter so there is obviously an issue. I asked who I should contact about this and was told "I don't know, I can't help" - yet I set this up in the practice! Extremely frustrating as I then have to spend hours on the phone (when the recorded message asks you to book online if possible) when, as the receptionist kept telling me, "other people are managing to book online". Tried to register on the Rotherham health app but as I don't have photo ID I need three pieces of information from my existing online account (systmonline) - but only two (organisation code and account ID, not linkage key) are available.  Aarghh! I just want someone to listen to me and help sort this out as it will surely save a lot of time for everyone (and free up your phone line for other people).
GP surgery review: swallownest-health-centre
Title: Poor response to painful distress
Rating: 1 out of 5
Visited: August 2022
There is a real problem with the NHS and/or Swallownest Health centre.
They left a message on the answerphone late yesterday to phone and make an appointment for a knee injection.
I managed to get through today, eventually, to be told all the slots had gone.
Clearly, it was my fault of not answering the phone when they rang that I missed the opportunity.
Presumably people who work are never able to answer the phone so never get treated.
I was offered  an appointment for 29 November as the first available slot. 
The “lady” on the phone was arrogant, unsympathetic, and extremely uncaring.
You can see why they have been put into “special measures”

The context of this is I first raised the issue with the GP in mid-August, and it has taken this long to get
To being offered some treatment. I have had the problem since around June, but I had other, potentially
Life-threatening health issues,  which meant I put this as a lower priority.
I clearly find it difficult to comprehend how it can take so long to organise a 30 second injection.
GP surgery review: swallownest-health-centre
Title: Review booking of appointments
Rating: 2 out of 5
Visited: July 2022
There should be an update / review of booking of appointments. It has little flexibility and patients are advised to call every morning at 8am to  see if there are any appointments available I was told there would be no appointments available for the next 20 days! Was given different information when decided to call at the centre. This practice used to be excellent. The new appointment system is obviously very frustrating not working satisfactorily for patients and probably staff
GP surgery review: alwoodley-medical-centre
Title: Impossible to book appts
Rating: 1 out of 5
Visited: July 2022
You cannot get an appt here. My app doesn’t work and they refuse to help (the helpline told me to talk to them). At 8am you cannot get through and make an appt at 5pm you cannot book an online consultation. I pay for this service through my NI contributions and feel severely ripped off. Avoid if you can and go elsewhere. I had my medication stopped as I needed an annual blood test but could neither book online or on the phone - eventually did and got some medication too but they are putting my health at risk. AVoid.
GP surgery review: alwoodley-medical-centre
Title: Appointments
Rating: 1 out of 5
Visited: June 2022
Always seems a challenge to arrange an appointment especially for a routine appointment. Receptionists advise to call at 8am which is not always possible due to work and also because it is not an emergency, do not allow to book a pre-bookable appointment, so only option is an e-consult!
GP surgery review: alwoodley-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: June 2022
I filled out an online triage form on Monday just after 8am I was informed that I would have a telephone conversation the day after. I then received a call on Monday at 5pm a full 24hours before I was told I would be called. Issue resolved and prescription collected 30minutes later. An amazing team.
GP surgery review: alwoodley-medical-centre
Title: Amazing service!
Rating: 5 out of 5
Visited: March 2022
The care of the Dr's in the practice is exceptional and the receptionists were so patient and willing to help, really impressed with the way I was treated and looked after!
GP surgery review: alwoodley-medical-centre
Title: Thank you so much
Rating: 5 out of 5
Visited: March 2022
Thanks so much for such friendly, caring staff and efficient service; from the receptionists to the doctors and nurses, everyone has been amazing. This makes such a difference to the lives of your patients, thank you so much.
GP surgery review: alwoodley-medical-centre
Title: Let down yet again
Rating: 1 out of 5
Visited: February 2022
Required an emergency appointment for an extremely painful chest infection (coughing up thick green mucus) The Dr who telephone was not concerned with my medical condition, nor offered any treatment whatsoever.
In desperation I requested antibiotics through the prescription system and was told I should make an appointment to see the Doctor.  Both dismal and laughable.
GP surgery review: alwoodley-medical-centre
Title: Dismal
Rating: 2 out of 5
Visited: February 2022
Asked the receptionist for the name of the Practice manager, in order to complain. Was given a name that does not appear on the Practice's website.
GP surgery review: alwoodley-medical-centre
Title: Amazing Practice and Staff
Rating: 5 out of 5
Visited: January 2022
Back in the days of Nursery Lane some 17 years ago I had a very serious illness and the long term care from all the staff was incredible allowing me to make a full recovery.
Since the move to the new location I have continued to receive the very highest of care.
Back in January, I had been ill for a couple of weeks before going to the doctors.
I was seen by a senior nurse called  who was absolutely exceptional, she realized very quickly I was really sick and sent me off packing to St James's 
What a call that turned out to be as I was quickly diagnosed with a very serious liver condition which kept me in for a month, without her quick response I can only imagine what may have happened.
So  I just really wanted to say a huge thank you to her and all the staff who do an incredible job, we are so so lucky to have Alwoodley Medical on our doorstep 
Thank you once again
Paul and all his family 🙂
GP surgery review: alwoodley-medical-centre
Title: Fantastic Practice
Rating: 5 out of 5
Visited: January 2022
I have been a pt here for over 5 years and have had nothing but excellent treatment, not only for myself but also my 2 children. 
I feel very lucky to be registered with this practice. I have read the negative reviews which seem to be around telephone calls and getting an appointment. Perhaps it would be better if the surgery highlight their online pt triage service which is excellent. This is something I only found out about a couple of months ago and would of alleviated alot if frustration waiting in the call que if I had known about it earlier. 
I think the Drs are excellent and would be happy to see any of them. I like how quickly they get in touch when I am concerned about my children and would happily recommend this practice to family and friends.
GP surgery review: family-doctors
Title: Compassionate Staff
Rating: 5 out of 5
Visited: April 2023
Knowledgeable, friendly, helpful and kind. Receptionists of the Century - worth their weight in Platinum without a doubt and by far
GP surgery review: family-doctors
Title: Great docs, horrible front staff
Rating: 4 out of 5
Visited: March 2023
The calling in process to get an appointment is appalling. It takes hours and hours. Once in, the GP’s are excellent and compassionate but the front end process is horrible
GP surgery review: family-doctors
Title: A very good surgery
Rating: 5 out of 5
Visited: March 2023
We lost a very old relative recently. This surgery cared for them and their spouse impeccably for decades and in the end the senior partner was very caring and efficient and he  visited late in the evening when he did not have to.   
The district nurses also were excellent people, experienced and interested and gave good advice and care. 
Here they are managing to continue to do a good job, I think because they are dedicated people. I hope the NHS improves the support for the front line workers, because we cannot rely on people overworking for ever.

Thank you.
GP surgery review: family-doctors
Title: Great care given
Rating: 5 out of 5
Visited: March 2023
Over the course of two months I had three appointments with different GP’s at the practice. I was impressed by the time taken to understand and investigate my symptoms, the fact that you can usually get an appointment on the day you need it. I felt that all my worries and physical ailments were taken seriously and feel that this led to a much speedier recovery than I had expected.
GP surgery review: family-doctors
Title: What's The Point
Rating: 1 out of 5
Visited: February 2023
Fobbed off by the receptionist... told I need to go through a different website (that was closed when I called to make an appointment). Also told I should contact a pharmacist, then if there's nothing they can do ... I ""might"" be able to book an appointment. It seems I can't get a doctors appointment (or even a nurse appointment) for love nor money. There is literally no point in being registered with my surgery.
GP surgery review: family-doctors
Title: Brilliant Practice
Rating: 5 out of 5
Visited: February 2023
I feel that all members of the practice team know their patients and want to do their best for them.  Receptionists are very friendly and helpful and the doctors are amazing.  Phone and face to face appointments are always available and, because of mobility issues, my 93 year old father has had three home visits in the past year!  Referrals to hospital have been prompt and efficient.  An outstanding, caring practice, which I cannot rate highly enough.
GP surgery review: family-doctors
Title: in Victorian time great I guess
Rating: 1 out of 5
Visited: January 2023
not seen my Doctor in 3 years have been treated by various medical people since then, The last Doctor I saw said call back if its still a problem and I will arrange a referral. Problem still causing a problem so phoned the surgery and was told my Doctor was on holiday and I would be put on a waiting list and should be seen in about two weeks. That time passed to see what had happened as was told now waiting lists were 8 weeks.I have had blood test results lost in the surgery even though they never left the building. The doctors complain they have to many patients and yet on average they get £155 per patient on their books. Ans
d because of this they just don't see anyone and if you walk into the surgery there is never anyone there. On a positive point the receptionists are always polite but know they are in a hopeless position. I would not recommend anyone take their dog there for treatment. It's all money money money now.
GP surgery review: family-doctors
Title: Great experience
Rating: 5 out of 5
Visited: January 2023
Although not easy to get appointment Probably  very challenging if your not online Once I had spoken to Gp invited for face to face consultation I was seen and physically examined  Felt like I was listened to by empathic GP Didn’t feel like  I was  being a nuisance even though it was late on Friday afternoon I expect after a long week Tests arranged and called back  one week later and hospital outpatient appointment arranged I feel there is a great deal of criticism of the NHS currently and feel that it is important to give positive feedback when appropriate In a previous professional capacity I worked in NHS and had exposure to many doctors I would like to praise the GPs professionalism and efficiency and say thankyou
GP surgery review: family-doctors
Title: Great Practice
Rating: 4 out of 5
Visited: December 2022
It's been my local practice for many years.   They usually are very very busy.  Honestly they always try there best to serve.   The doctors there are great.   They try to there best to serve to the highest of standards.

I hope they receives more fundings so that they are resourced and able to continue to improve the service.
GP surgery review: family-doctors
Title: Really great practice
Rating: 5 out of 5
Visited: December 2022
I wrote an E-consult this morning for my poorly child. I was seen urgently and sorted by 11:30. The gp was kind and reassuring and listened to my concerns. Excellent service throughout, thank you
GP surgery review: the-grange-medical-practice
Title: A Practice that seemingly does not care or respect patients
Rating: 1 out of 5
Visited: October 2023
I have waited for three telephone appointments over the past month, cancelling other appointments and meetings in order to be in a quiet, private place conducive to sensitive discussion. All three appointments were listed on the NHS app but not on a direct text. Indeed, if I had not checked the app I would not have known. One appointment was two hours late but did eventually ring, one I had to ring the Practice after waiting over three and a half hours and only then did a practitioner deign to ring me back. The last one which stated a time of 9 am did not happen at all. I waited, becoming increasingly anxious and agitated all day. I had clarified that the appointment was a telephone appointment with a pharmacist, manager and receptionist on three occasions prior to the day and was assured that it was a telephone appointment and not face-to-face. On checking the NHS app I am appalled to read that I did not attend! I am disgusted at the lack of care and respect for patient’s time. The reason for the appointments are never disclosed (plus, for instance, what the term ‘Blocked’ means next to an appointment) which is an additional stress and cause of anxiety; my blood pressure is high and is certainly not helped by the continuing problems with communication. Staff answer the telephone quite quickly, are friendly and try to help but the system does not work. For patients who do not use technology or think to look on the NHS app the system that is being used is useless.
GP surgery review: the-grange-medical-practice
Title: Terrible patient care
Rating: 1 out of 5
Visited: October 2023
Absolutely shocking patient treatment.

Supposed to have a phone call doctors appointment I’ve been waiting for 2 weeks for at 3:40pm. Didn’t get a call until 5:05pm, when I answered it she cut it off straight away. I called back at 5:07pm and was told she would ring me straight back. I heard nothing and rang back at 5:45pm to be told I will not be getting an appointment because she had tried to ring me “3 times” and suddenly now my phone number doesn’t work? Even though it worked the first time she rang. More like they was running over an hour and 20 minutes late with appointments and wanted it to look like I’d missed my appointment so they could go home for the night!!!

Wouldn’t usually complain about something like this as I’ve been going to this surgery since I was born but unfortunately this isn’t the first time something like this has happened with them over the past couple of years. The patient care has rapidly gone down hill. It’s becoming more negatives than positives these days!
GP surgery review: the-grange-medical-practice
Title: Easy access for wheelchair
Rating: 5 out of 5
Visited: October 2023
I find this practice very accommodating for wheelchair users.  The online check in also removes any difficulties with signing in.  Stay are all friendly and transparent with the care they give.
GP surgery review: the-grange-medical-practice
Title: Good Nurse Care
Rating: 5 out of 5
Visited: October 2023
I am needing dressings changing frequently. The nurse service is very good and extremely helpful, particularly as I am preparing for a holiday.
GP surgery review: the-grange-medical-practice
Title: Very Engaging Dr
Rating: 5 out of 5
Visited: October 2023
I have seen my Dr on the 5th Oct He was very pleasant as always and very engaging in decision making after my MRI & my Blood Test Results came back. I am at this surgery only because of the Friendly and Engaging approach adopted by my Dr. Thank you
GP surgery review: the-grange-medical-practice
Title: My practice
Rating: 5 out of 5
Visited: October 2023
The receptionist are very helpful and polite at reception area and over the phone.
The Dr's are also helpful in the advice they give you along with the medication you're been given.
They also keep you up to date for your appointments, all in all a very safe and helpful system.
Would much prefer a face to face than a phone call, gives of a more secure and comforting feeling when you're talking with your GP.
GP surgery review: the-grange-medical-practice
Title: Professional from the start
Rating: 5 out of 5
Visited: October 2023
Had an issue phone answered immediately receptionist immediately understood and sorted my issue just as a Doctor should be well done the Grange hope your clinitions are as good
GP surgery review: the-grange-medical-practice
Title: Not the Same Great Practice as it used to be.
Rating: 3 out of 5
Visited: October 2023
I Phone up the Grange Practice today, to chase up why my medications hadn't been sent the pharmacy next door, as I have them delivered to me weekly.  And the receptionist told me off, telling me it was my job to do that, Shaw's should contacting the Grange their self.  I know the problem lies with the Grange, as up until over 1 and a half year ago, if not longer, I never had to call up to find out why I haven't received my medications this week.  It now seems like its every other week there's an issue with my medications not being done.  I have to check every week on my online account as to whether it's be done yet.  We are told at the start of the call to the Grange to respect the staff and not be abusive to them, but surely that cuts both ways.
GP surgery review: the-grange-medical-practice
Title: Fantastic service
Rating: 5 out of 5
Visited: October 2023
Excellent service from everyone, from doctors, nurses and reception staff. Nothing is too much trouble for them. Cannot recommend them enough.
GP surgery review: the-grange-medical-practice
Title: Good Practice
Rating: 4 out of 5
Visited: October 2023
Deal with your problem quickly and feel like you are listened too friendly reception staff helpful get your prescription quick and appointments quickly too
GP surgery review: woodhouse-hill-surgery
Title: Fabulous professional service
Rating: 5 out of 5
Visited: September 2022
This was my first experience with this doctor at my practice 
She was amazing , understanding and helpful throughout .
A  wonderful asset to the surgery
GP surgery review: woodhouse-hill-surgery
Title: Given me the best possible care
Rating: 5 out of 5
Visited: August 2022
I have always had a great experience at Woodhouse Hill Surgery. The reception staff are friendly and helpful. The doctor's I have seen have listened properly to my concerns and provided the best possible care. I have always been able get a same day appointment. I've had quite a few problems lately so I have spent quite a lot of time at the surgery and can't recommend them enough. Brilliant.
GP surgery review: woodhouse-hill-surgery
Title: Detailed care and immediate response
Rating: 4 out of 5
Visited: August 2022
Very helpful and caring receptionists and staff. So helpful and informative and will do anything to help resolve your issue. Thankful for the support and guidance everyone provides
GP surgery review: woodhouse-hill-surgery
Title: Small and very friendly practice
Rating: 5 out of 5
Visited: August 2022
I recently went to the surgery for an appointment, the staff was very friendly, the doctor put me at ease too, I had a problem with my prescription, after contacting the surgery my problem was solved straight away.
Thank you woodhouse surgery
GP surgery review: woodhouse-hill-surgery
Title: Prompt response to my concerns
Rating: 5 out of 5
Visited: August 2022
If I've had any issues with access to appointments or prescriptions the service I've recieved has been helpful and prompt. Friendly helpful reception staff
GP surgery review: woodhouse-hill-surgery
Title: Very helpful gp
Rating: 5 out of 5
Visited: June 2022
Dr made me feel like I was being listened to, and helped reassure me that my problems would be seen to. She was very honest and pointed me in the right direction for other enquiries that she was unable to sort.
GP surgery review: woodhouse-hill-surgery
Title: Good practice
Rating: 5 out of 5
Visited: June 2022
The staff at this surgery are friendly and welcoming. I was able to get an appointment easily and had my health issues addressed quickly.