janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: drayton-medical-practice
Title: Very speedy Physio Attention
Rating: 5 out of 5
Visited: January 2024
Thank you for a very prompt service. Obtained Physio appointment in a couple of days for a long standing difficulty, referral for x ray considered appropriate which was authorised by GP same day, X ray appointment obtained in less than two weeks.
GP surgery review: drayton-medical-practice
Title: Not good
Rating: 1 out of 5
Visited: December 2023
Trying to get an appointment is a complete waste of time, just go to the walk in centre if you are younger than 70! 8am told no appointments and 11am told 16th of January.what a joke!
GP surgery review: drayton-medical-practice
Title: Well organised Flu and Covid Vaccinations
Rating: 5 out of 5
Visited: October 2023
Attended this morning (Saturday) for both Flu and Covid Vaccinations, extremely well organised from car parking to getting vaccinations. No wait time, all staff very pleasant and helpful. Thank you.
GP surgery review: drayton-medical-practice
Title: Good Experience
Rating: 5 out of 5
Visited: July 2023
The doctor I saw today was incredibly supportive, understanding and helpful. It led me on to making further appointments of which the receptionist was very patient and friendly. I got all my appointments in quick succession.  
Overall a very positive experience.
GP surgery review: drayton-medical-practice
Title: Awful Practice
Rating: 1 out of 5
Visited: July 2023
Truly awful practice, go anywhere else if you can. I thankfully have rarely needed to visit the Dr ( maybe once every couple of years) since was forced to change practice after moving a few years ago. Never had any issue with previous place, i so wish i was back there. Everytime i have seen the Dr i was given…. he has been a complete wate of time.
This katest ans last episode , i wanted to see a Dr , this time i was goinv to ask forcanyone but him! was told to go online, it asks who you woukd like to see Dr, Nurse etc, i asked for Dr got an appointment fir nurse, oh well i thought, will see what she says. Arrived 10mins before my appointment to find only 2 people in the entire waiting room , great i thought, wrong!! After about 5 mins a person came from seeing the nurse,  i was booked in to see, so i thought great u will be straight in… no. 10 minutes passed and the 2 people in the waiting room had been called in to see the Drs, one left after about 5 mins. I was then on my own , apart from the 2 receptionists who appeared to spend the whole time discussing other patients! After another 5 minutes . a couple arrived for vaccinations, just the 3 of us in the waiting area, and what i can only describe as people messing about in the room behind the reception. After waiting 30 minutes from when the last person left the nurse, i decided to leave. 
Anyone having to use thus surgery i can only say goid luck.
GP surgery review: drayton-medical-practice
Title: All round great team!
Rating: 5 out of 5
Visited: May 2023
I just wanted to give some positive feedback of my experience so far; 
Having moved to the practice in September 2022, I’ve experienced nothing but great service from the entire team I’ve experienced so far:
Reception are always extremely helpful for booking appointments and responding to general and email queries (for registration and setting up online services) 
The nurses for vaccinations (me during pregnancy and my new baby) 
The GP’s for both myself and my baby. 
I’m sure your jobs aren’t easy but from what I’ve seen you’re doing a great job! Thankyou!!!
GP surgery review: drayton-medical-practice
Title: Ageist
Rating: 3 out of 5
Visited: April 2023
So while I was waiting to be seen I was observing the reception team. A lady of a mid age walked in and claimed to have been trying to phone for a appointment for her ears to be syringed, and was told that she wasn’t able to prebook an appointment due to there being none and she explained Monday was her only day off and the reception told her she would have to keep trying. Then a young girl with her grandpa walked up to reception to ask if he could have an appointment because of his bad knees and the receptionist said they had availability in the afternoon or the following morning. How is it correct that an elderly gentleman could get an appointment but the mid aged lady couldn’t. 
Also my experience of getting an appointment took a while and have had a blood test cancelled before seeing a doctor thankfully now all is well now. Just thought I’d mention the ageist treatment
GP surgery review: drayton-medical-practice
Title: Poor Booking Service
Rating: 1 out of 5
Visited: April 2023
Today 26th April 2023 I spent nearly an hour waiting in the call queue.  The puzzling part is for 35 minutes I was number one in the call queue. Other complaints is when requesting medication on-line it may be refused with no recourse for further action.  What part of looking after your customers is this - absolutely appalling service.
GP surgery review: drayton-medical-practice
Title: Good Service when required
Rating: 5 out of 5
Visited: January 2023
Have recently required Hip Surgery, following the service give by the GP and could not be more helpful, when a futher challenge appeared in the form of medication and delay for Urology treatment/surgery following a stroke 18 months previously.  The nursing staff and support in trying to get my medication to balance and give correct readings tested us all.  My social life was visiting the Surgery, and staff were most helpful, just need to keep being positive.  The surgery performed by Urology staff at N & N required me to be admitted as an emergency patient and several days on a ward. Again excellent staff and support.
GP surgery review: drayton-medical-practice
Title: Some gone above and beyond.
Rating: 4 out of 5
Visited: January 2023
I've moved around alot and have been to many surgeries. Drayton is miles better than the others I've been to in years. Nice staff, medical and clerical. Some go out of their way to help you above and beyond. I've had a couple of issues that haven't been great but the response and action to sort it out and to then make sure I had continuity of care for a time after until both parties were happy was great. I use the online service all the time and utilise the telephone appointments whenever I can as I can get an appointment more so that way and I don't then have to leave work earlier or sort a day off. There are times I have a fair wait but still not as bad as other places. The car park at the surgery is abysmal. A few small negatives but of no real issue in the grand scheme of things.
GP surgery review: market-surgery
Title: covid and flu clinic
Rating: 5 out of 5
Visited: September 2022
Excellent service - provided flu and covid vaccination today. Friendly and helpful staff. Well done to you all as a practice!
GP surgery review: market-surgery
Title: Awful.
Rating: 1 out of 5
Visited: August 2022
Awful. Asked to see my registered GP and was told his new appointment book doesn't come online for 10 days. So wait those and spoke to the receptionist again to be told the GPs appointments aren't available until the afternoon, so to call back. I called back the next day only to be told there are no appointments because then a truck load of excuses. Firstly I shouldn't have been told about his appointment book, then something about him being on holiday for a month and then that "the lady who" does book his appointments will call me back when his appointment book becomes available. But that it won't be  for another 3 weeks. 
Is there any wonder why things like Cancer and other serious conditions get missed or found too late when you  have to wait nearly 5 weeks... And still no appointment in sight
GP surgery review: market-surgery
Title: Extremely Disappointed
Rating: 3 out of 5
Visited: August 2022
Was stung in my mouth by wasp and was across the road so within 2 minute walk to surgery. Went in to seek assistance or assessment. Never saw any medical personnel only spoke with the receptionist. She told me to sit in chair and subsequently informed me to go to Walk-In Centre in Norwich. That’s 35-40 minutes by car. During drive started to get very tight chested. 
What if severe anaphylaxis had occurred? Why not initial screening and one dose of antihistamine given. Very scary. Extremely disappointed. Anaphylaxis it’s time critical surely. 
(To add I’m an ICU nurse too but doesn’t help that I’m now the patient. Can’t help myself if anaphylaxis occurs)
GP surgery review: market-surgery
Title: Fantastic Place
Rating: 5 out of 5
Visited: August 2022
The staff in this practice always work so hard to assist you which is especially welcome during these trying times.  Whilst it may not always be possible to see the professional of my choosing on short notice I have never had any issue with communicating with them through other ways which suits me fine.  The receptionist and back office team have always been more than helpful in trying to accommodate my requests and the nursing team are second to none when dealing with my issues.  Finally, the dispensing team are always hard at work when I visit but they are always ready to help with queries.
GP surgery review: market-surgery
Title: Impressive service
Rating: 5 out of 5
Visited: June 2022
Today I had an appointment at 10.30am on Saturday 25th June.
The consultation with the doctor ( sadly I didn’t catch her name) was extremely thorough and professional yet friendly .I left the surgery feeling that I had been listened to and that any necessary action would indeed be implemented . All in all an excellent service.
GP surgery review: reepham-&-aylsham-medical-practice
Title: Excellent Service
Rating: 5 out of 5
Visited: August 2023
I had to take the time to leave a review and to thank the staff at the surgery for their excellent and friendly service. 
I would not hesitate to recommend the practice at Aylesham Surgery.
GP surgery review: reepham-&-aylsham-medical-practice
Title: Hearing aids and face masks.
Rating: 5 out of 5
Visited: September 2022
I have a good hearing aid but the face mask prevented me from hearing properly all that was said. If it is possible could the physio wear a transparent face shield when I come on Thursday 6th Oct?
GP surgery review: acle-medical-partnership
Title: Very thorough and efficient
Rating: 5 out of 5
Visited: December 2023
I’ve seen the medical practitioner twice now and found him to be very thorough and efficient. Nothing seems too much trouble and I feel I was given plenty of time to discuss my symptoms. Very efficient.
GP surgery review: acle-medical-partnership
Title: Professional Care
Rating: 5 out of 5
Visited: November 2023
Many Thanks Acle Surgery for excellent care .The receptionists ,the Doctor ,the Nurse Practitioner who saw us all kind and caring. We feel we had very careful, treatment. Thank you all so much
GP surgery review: acle-medical-partnership
Title: This only refers to the Dispensary
Rating: 3 out of 5
Visited: October 2023
Greatly disappointed.
A month ago I placed an order to collect 2 months medication today 05/10/23 — October’s prescription and November’s because I will be out of the country until 21/11/23.  A record was duly made.
Today I came to collect but only Oct script was given!  The excuse was that “It only states one month here,” pointing to the prescription!
Where are records written? Clearly improvement is needed.  I now have another 7 mile round trip to make tomorrow, but luckily I have left enough days to collect before I leave the country.
GP surgery review: acle-medical-partnership
Title: telephone queue system rubbish
Rating: 2 out of 5
Visited: August 2023
This morning 15th August 2023 I contacted Acle Medical Centre to report severe pain in my left lower side. This is after two nights with no sleep. I was told at the start of the call that I was number 3 in the queue so I waited for about five minutes, and waited for a further twenty minutes finally being told I was number 1 in the queue. Then, abruptly, the voice told me to ring back later and I was disconnected!
Fine, just tell people that at the beginning, but to leave people on hold for nearly twenty five minutes only to cut them off without explaining the reason is not acceptable.

Either change your messages on the phone, add some extra lines or get a new system, but you are treating your patients as if they are unimportant by using this method. I used to be proud of our Health Centre but unfortunately they are not worthy of praise anymore in my opinion.
why keep people in a queue if you are going to cut them off when they reach No. 1??
GP surgery review: acle-medical-partnership
Title: Great community matron
Rating: 5 out of 5
Visited: May 2023
The community matron has been so caring and professional providing support for a very vulnerable patient. So very reassuring to have this support
GP surgery review: acle-medical-partnership
Title: Diabetes Eye Screening
Rating: 1 out of 5
Visited: May 2023
Acle Medical Partnership refused to make a Diabetes Eye Screening Appointment for me, despite this being common practice in the rest of the country for 74 yo's like me. 
The "excuse" they gave me was  that: "This is Norfolk" quote!!!
They could not even give a functioning phone number to call to make an appointment elsewhere.
Clearly "NHS Norfolk" does not care whether you get diabetes and go blind.
GP surgery review: blofield-surgery
Title: Rude reception
Rating: 3 out of 5
Visited: January 2024
Called today for an appointment, was told I can have an appointment somewhere else in three days or go to walk in centre, when I politely tried to question, the phone was put down on me. Unbelievably rude! Hope this call has been recorded so the management can hear how rude their reception is!
GP surgery review: blofield-surgery
Title: Join another practice
Rating: 1 out of 5
Visited: January 2023
Having registered here 18 months ago the service has been appalling. You are unable to get an appointment with a doctor, unless you are a certain demographic that they prefer to deal with. The nurses, when you can get an appointment, look at the computer when talking to you and do not engage with you at all. Worse service I have had from a GP in over 40 years
GP surgery review: blofield-surgery
Title: Not good
Rating: 1 out of 5
Visited: August 2022
Trued to make an appointment,receptionist said I was not an emergency.trued for 2days to get an appointment.on the 3rd day I collapsed at home,a friend found me on the floor and called a ambulance,I spent 4 days in hospital, very poorly,Iam still not feeling very well have been back to the doctors,I went in for an appointment,and someone had just cancelled so the doctor saw me,he gave me some more antibiotics, wich have not worked,so I have been trying to get back to see the doctor,with no joy,the next available appointment is middle of April,what do I do???
GP surgery review: brundall-medical-partnership
Title: Great service and bedside manner
Rating: 5 out of 5
Visited: August 2023
Went in for a physio appointment but they then sent me to the on call GP who had a great bedside manner and really put me at ease
GP surgery review: brundall-medical-partnership
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2023
Since we moved to the area last October, we have both had the occasion to use your services and I would like to say ‘Thank you’ and ‘Well Done’ to the whole team.

I have not had to wait too long for any of my appointments.
When I send an email enquiry, you respond very quickly.
When I call, I speak to someone who is always able to help me.
The nursing staff are superb and very patient (especially when I have no visible veins to get blood out of!).
The nurse practitioner is very thorough and my waiting times for hospital appointments have been quicker than I have expected.
I am also so happy that you have a specialist Menopause doctor and my last two consultations with her have been really informative, supportive and sympathetic.

I realise that much of the country’s GP surgeries are really struggling and unable to support their local community as much as they would like to.  I am very grateful that you are not one of them.

On behalf of myself and my husband I would like to say ‘Well Done’ again to you all.
GP surgery review: brundall-medical-partnership
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2023
From completing a footfall form asking for help. To receiving a telephone appt that day with a GP. To then have a face-to-face same day appt the next day with a GP. I have been extremely impressed with Brundall. Every staff member I have interacted with has been a pleasure to speak to. The efficiency of answering the phones (other surgeries can be a 20-30 minute wait minimum), the fantastic face-to-face with a GP who was extremely thorough, knowledgeable and efficient. I have been left feeling extremely lucky to have Brundall as my practice. Well done to all, you should be very proud of the work you do!
GP surgery review: brundall-medical-partnership
Title: Great practice, delivering really good service
Rating: 5 out of 5
Visited: March 2023
I'm really impressed with Brundall Medical Partnership. 

Sure, the telephone queues when getting an appointment at 8.30am can be a little long but the team do a great job fitting you in for a same day appointment if you need it. Nurse and Doctor team are excellent - very quick resolution to acute issues. Physical practice is clean and well laid out.

The team very quickly review/approve repeat medication requests and are always friendly to deal with. Lucky to have on my doorstep!
GP surgery review: brundall-medical-partnership
Title: Dismissive and rude
Rating: 2 out of 5
Visited: February 2023
I visited to get some more help with a recurring issue and the Doctor I saw was dismissive and rude. They didn't even examine the problem and prescribed me the same treatment as last time despite me saying it did not work. At the end of maybe 3 minutes at most they just turned to the computer and said no more. Appalling treatment
GP surgery review: brundall-medical-partnership
Title: Number 26 in the queue
Rating: 1 out of 5
Visited: September 2022
I’m told, I should see a doctor, so I call to make an appointment, after holding on through a long queue, the automated voice tells me I’m next, the phone switches from the dreary music to a ringing tone, this continues for just over 11 minutes, then the phone is cut off. I try again, and it eventually gets to the ringing tone, but nobody answers. So I drive to the medical centre and ask to make an appointment, only to be told there are none available and they’re not allowed to book more then 2 days in advance, she advised me to call in 2 days time. Is it me?😡
GP surgery review: brundall-medical-partnership
Title: Great service
Rating: 5 out of 5
Visited: March 2022
I called the surgery yesterday morning and got a call back from a doctor within the hour. After a telephone consultation he gave me a face to face appointment that afternoon. The doctor I saw said he would refer me to the hospital and the hospital called the very next morning offering me an appointment the next week. I am very impressed indeed with the seamless service I have received. Thank you.
GP surgery review: hoveton-&-wroxham-medical-centre
Title: Fantastic Response!
Rating: 5 out of 5
Visited: May 2023
After filling in the contact form and saying that I did not consider my problem serious there was a very quick contact from the Surgery who were obviously more switched on than me. I was invited for a face to face with my GP who also did not like what he was seeing and in short order was being tested at the surgery, N&N and Cromer. The follow up reassuring telephone call was also very much appreciated.  Fantastic work from all the team across the board. Huge thank you to all concerned in this age of huge pressure for all the NHS
GP surgery review: hoveton-&-wroxham-medical-centre
Title: Excellent phlebotomist
Rating: 5 out of 5
Visited: May 2023
I would like to thank the nurse most sincerely when she carried out a blood test this morning. It was over so quickly , didn’t even feel the needle . Plus she was extremely kind helping me to put on my jacket & checking I was okay.
GP surgery review: hoveton-&-wroxham-medical-centre
Title: Great Caring Practice
Rating: 5 out of 5
Visited: February 2022
Hoveten and wroxham medical Centre ie my Doctors, are such a caring considering practice, from the receptionists who are so qualified and caring to pharmacy to Doctors and all the other people who are behind the scenes that help run the place, are truly caring and dedicated professionals. I feel that thay are not prased highly enough. I thank them all for such a wonderful job thay all do.
GP surgery review: hoveton-&-wroxham-medical-centre
Title: Thay Go that extra mile. Fantastic Practice.
Rating: 5 out of 5
Visited: February 2022
Fantastic practice, from the receptionist to the doctor's, thay have so much knowledge to help anyone. Myself and my wife have only been with them approx 4 years or so but thay have help us so menu times with all there knowledge, the receptionist all are so qualified and know what thay are talking about, and all the other staff, weather it be in pharmacy and the doctor's etc have never let us down, always keep going untill a illness or other problem has been resolved. I cannot speak highly enough about them. I thank them from us both.
GP surgery review: ludham-and-stalham-green-surgeries
Title: Very helpful practice
Rating: 5 out of 5
Visited: July 2023
As a non-local, temporarily registered, I received extremely polite, helpful service at every stage and was seen the same day.
GP surgery review: ludham-and-stalham-green-surgeries
Title: Gone downhill badly
Rating: 1 out of 5
Visited: April 2023
After weeks of waiting, I’m still waiting to be seen, emailed them, and they said waiting for a slot for me. 

This was once a very good practice, but sadly, it’s like all the others, useless. 

Once I could ring and get an appointment that morning or afternoon, now it’s next month, and when you see a “Doctor” they ask you, what do you want them to do!! 

My doctor left for Australia, and now it’s a total shambles.
GP surgery review: ludham-and-stalham-green-surgeries
Title: Cannot get an appointment
Rating: 2 out of 5
Visited: March 2023
I used the online booking system 3 weeks ago for a problem I have and was told I need to see a doctor and they will be in touch for a routine appointment. After 3 weeks and still no contact I telephoned to ask when I will be seen to be told it could possibly be another 2-3 weeks. Enquiring if we have replaced a doctor who left, I was told yes with 4 new doctors yet still cannot get a routine appointment. This surgery have been brilliant in the past, all through covid they gave face to face appointments, but recently the support is not there. My husband who is having terrible shoulder problems was also denied an appointment to get this checked but offered to see a physio.
GP surgery review: ludham-and-stalham-green-surgeries
Title: Superb care
Rating: 5 out of 5
Visited: January 2023
Had a handful of urgent on the day appointments in the past 3 months. I have been really impressed with the organisation of the online triage system and subsequent communication each time. 
The face to face contacts with senior nurses and GPS is honestly some of the best I have encountered: Without exception, superior listening skills and timely interventions. 
Reception and pharmacy staff are always efficient and cheery. 
Overall, I feel grateful and lucky to be in their care.
GP surgery review: ludham-and-stalham-green-surgeries
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2022
Each person that I have encountered at both the Stalham and Ludham branches have been so kind and supportive to me. I am currently dealing with the aftermath of a serious operation and I really feel that I am in good hands. Thank you to the whole team.
GP surgery review: ludham-and-stalham-green-surgeries
Title: Awesome practice
Rating: 5 out of 5
Visited: February 2022
My experiences at both surgery’s are always so good 
My gp and the nurses who have dealt with me and my family are amazing nothing is ever too much trouble the service is outstanding