janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: talbot-medical-centre
Title: appalling appointment system.  Admin no help at all
Rating: 2 out of 5
Visited: July 2022
Taken ill at RBH last Friday 29 th July. advise to see a GP. asap.Admin says no appointments for months ! advice.  if I fall over.  dial 111 ! just checked. no appointments until end September. despite how many GPs registered here ? taking up Ambulance service for the sake of a 10 minute appointment. not acceptable.
GP surgery review: talbot-medical-centre
Title: An Amazing Practice
Rating: 5 out of 5
Visited: February 2022
I am in Spain and had a problem to order my repeat presentation as back in the uk end of the week.  I sent a message online and i got response within a couple of hours and a message to say they have sent my prescription to my chosen pharmacy.  Really amazing as i was very worried that i could have been without my medication for a couple of days.  Brilliant and thank you very much Talbot Medical Center.
GP surgery review: village-surgery
Title: Poor customer care
Rating: 1 out of 5
Visited: April 2023
I have very recently relocated and am in the process of changing my Doctors surgery. I moved from Poole, Dorset using Talbot Village at Talbot Village to Wiltshire. I unfortunately had run out of my prescription and as the processing time of my paperwork at the new village surgery was not complete, I was advised by them (Jubilee Field Surgery in Yatton Keynell, Chippenham) to get a repeat prescription made up by my previous surgery and sent to a local pharmacy to me.

I however had no luck in getting a prescription as I was no longer deemed as being a patient in Dorset. The receptionist acknowledged that I was in a state of limbo between two surgeries but refused to offer any assistance, this had been my village surgery for over 40 years.

I can’t believe the system has come to this where a surgery know longer recognised patient care and were able to fill the flaw in the system.

Luckily the surgery in Yatton Keynell have been marvellous and sensed my stress in running out of important medication. But I would like it to be noted that the customer care in Poole village surgery is far below standards. It is a surgery which is terribly hard to make an appointment and I have found over the last 5 years its level of customer care to be below standard. 
On a previous occasion my husband had to go private to get a prostate test as they refused to book an appointment. They're appointments were fully booked five weeks in advance and there was no further options available other than phoning up every morning in hope of a cancelation.
GP surgery review: village-surgery
Title: Much improved
Rating: 4 out of 5
Visited: March 2023
Ive had terrible treatment in the past here but was shocked and surprised to be spoken to by a very professional receptionist who made me an appointment with a fabulous practitioner who took the time to listen.
GP surgery review: village-surgery
Title: Worst surgery I have ever dealt with
Rating: 1 out of 5
Visited: February 2023
Their administration is appalling and their general demeanor is completely uncaring. Having spoken to them about serious issues a number of times in the last 18 months it is like banging your head of an uncaring brick wall. It often takes numerous phone calls and visits to achieve anything, with no one willing to take reasonability to listen and sort issues. In my life i have dealt with 7 medical practices and this is without doubt the worst.
GP surgery review: village-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: December 2022
I called this morning to book a telephone appointment as a have bad pain which has spread to mid chest (mild). Firstly was told I have been de-registered for an unknown reason. Was then told I had needed to confirm my address and didn’t in time so struck off. I now have no GP but my two sons, one an adult and one a child, remain registered. I spoke to a GP only three weeks ago who didn’t mention anything about the address and gave me a prescription but not so much as a call to tell me they were about to leave me without a GP. I was told I now have to re-register at a surgery I have been with for 15 years?! No thanks I think I’ll find someone a bit more professional. When I asked what I do in the meantime about speaking to a doctor, I was told to call 999 if I have chest pain. I have a mild pain, I don’t need to call emergency services who are already stretched. But what do I know, I’m not the medically trained receptionist who appears to know everything. The one I spoke to today was very pleasant I must say, which is a step up from the usual receptionist I speak to who appears to be on some kind of constant power trip. Most likely because we live in fear of putting a foot wrong in terms of upsetting her in case we are struck off as a patient. I actually take offence at having to tell someone with no medical training my personal medical issue only for her to decide if I’m worthy of a call from a GP. I used to think this surgery was great but have to agree with all of the other reviews about the surgery going downhill sadly. Pick another one would be my advice, preferably one which values patients enough to give them a call before casting them aside and who doesn’t have a reception team running the show when they do actually manage to pick up the phone.
GP surgery review: village-surgery
Title: Horrible experiences
Rating: 1 out of 5
Visited: August 2022
Every time I try and call, the receptionist talks to me so horribly, can't talk to my doctor because the receptionist feels like she is in charge. The way they speak to you is not a lovely experience, they seem annoyed at why you are calling and bothering them.
GP surgery review: village-surgery
Title: Very pleased with the surgery
Rating: 5 out of 5
Visited: June 2022
I had a very positive exspirience with the surgery. The receptionists and doctors are kind and do their best to help. The lack of appointments it's likely based on the strain NHS is currently facing and is not just this surgery. I find that when I call in the morning it gets a bit busy but you can usually get an appointment. Thank you for your service
GP surgery review: village-surgery
Title: Overwhelmed and Slow
Rating: 2 out of 5
Visited: June 2022
On 2 separate occasions calls have been on hold for over 25 minutes to get through. With office closed pre-recordings playing well into opening hours. 
Prescriptions do not appear and are then questioned as lies by reception staff due to information being incorrectly recorded. 

Incorrect information is frequently given out by non-clinical staff with regards, to hospital services and contact telephone numbers. 
Reception staff have booked appointments for taking blood for children only to discover on patient arrival that they can not do this and the child should have gone to hospital. (This appointment took 3 weeks to get)   

On the last 3 occasions a gp has been required we have opted to pay for a private GP rather than run the reception guantlet or face ridiclious waiting times. 

The excuse of covid is wearing a little thin as the rest of the country has to perform as normal.
GP surgery review: village-surgery
Title: Dreadful
Rating: 2 out of 5
Visited: May 2022
To get past receptionist who knows nothing about circumstances,  is impossible,   offered phone appointment which was most inappropriate, then was told It would be for 2 minutes only.  This practice has gone down hill vastly
GP surgery review: village-surgery
Title: phone always engaged
Rating: 2 out of 5
Visited: April 2022
got told to ring at 12:00 been trying now for 30 mins and still no one has answered just get the engaged sound this is very unprofessional on the surgery's part.
GP surgery review: denmark-road-medical-centre
Title: poor
Rating: 1 out of 5
Visited: January 2024
this practice has completely gone downhill! You need to be a Complete computer   genius to access them! Everything is just stuck on the Nhs app and they expect you to be able to understand test results. I tried to make a comment and patient services said it was Not their remit. When stating I was thoroughly frustrated i was advised to contact patient services. Really? But they don't want to know! They are remote and diffident! They can't access the Ice system either! complete confusion here
GP surgery review: denmark-road-medical-centre
Title: terrible experience
Rating: 1 out of 5
Visited: December 2023
been a patient from the very start and could write alot but i would be here all day will try to be brief as have no faith in the practice.Terrible ill experienced reception staff and ill experienced  doctor that was rude and un interested.Firstly used e consult for pain management and another matter and a text back said should hear back by the 18th December (used to be 2 days so i was told but now had changed) and thats not for an appointment either. Had a blood test booked for the next day at Denmark and asked about the new system as now part of South Coast Medical Group installed 1/12 and nobody reception or doctor admitted they had any idea how it worked or how to use it brilliant now part of South Coast and nobody has any idea how to use the system.I asked the doctor how to book online as there was a 7f x3ft huge poster in the reception saying how easy it was to book online etc etcThe doctor said yes you can (they had no idea) with the help of the receptionist then said "oh you cant" and they are a doctor but had no clear experience with the system also rude i dont rate their bedside manner and if i ever manage to get an appointment i will make sure to swerve that Dr.I did point out that they are always saying new patients welcome but maybe firstly make sure you can treat the patients on the books before you take on anymore.Lastly like many  have put of trying to get an appointment but you can only do that so long i cant believe how bad the practice has got it used to be 5* how things have changed
GP surgery review: denmark-road-medical-centre
Title: Awful surgery that consistently fails its patients
Rating: 1 out of 5
Visited: November 2023
As a family we have attended this surgery for over 20 years and have always praised the efficiency, friendliness and compassion of it's Drs, nurses and reception staff.  However over the last 12 months and noticeably since the surgery have taken on Winton medical centres patients we cannot even get a telephone appointment without waiting over a month there is never any face to face appointments available.   You are told to book an e consult on their website you cant even find the e-consult request page. It is with regret that I shall be moving Drs Surgeries as the level of care provided by this practice is appalling.
GP surgery review: denmark-road-medical-centre
Title: Shocking
Rating: 1 out of 5
Visited: October 2023
Used to think very highly of this surgery but not anymore, this last year the surgery has gone downhill, receptionists are extremely rude, have to wait more than four weeks for just a telephone consultation, and you’ve got no chance of getting an appointment. Can’t understand why other surgery’s can get it so right and this surgery is failing miserably. Told many times that there’s  no verruca clinic for children only to find out that there is a clinic for a small one off fee, my son had to suffer weeks of agony, not being able to wear shoes, it’s absolutely shocking that you’re given untrue information, not just by one receptionist but by many. Told on phone , when making an enquiry, that’s it’s been dealt with only to discover a week later that it hasn’t been and told by receptionist that you’ve never phoned in the first place, looking to move to another practice in the hope that I will experience a better duty of care towards us patients.
GP surgery review: denmark-road-medical-centre
Title: Wonderful receptionist - made my day
Rating: 5 out of 5
Visited: June 2023
Very considerate receptionist. Having explained my predicament, including not hearing the telephone ring, they very kindly agreed I could call back in an hours time. In that hour they had worked their magic and sorted out my issue for me via the doctor. They were empathic and so kind, they really are a marvellous example of  a terrific receptionist enabling doctors and their patients to resolve issues promptly. Thank you so much.
GP surgery review: denmark-road-medical-centre
Title: proffessional and efficient -medical support when required.
Rating: 5 out of 5
Visited: May 2023
due to my medical symptons-
swift response and refferal to hospital.
thankyou.
Advised from -Advanced Medical practitioner-
Date -Friday-  26th May 2023.
GP surgery review: denmark-road-medical-centre
Title: Indifferent and unprofessional
Rating: 1 out of 5
Visited: January 2023
I was recommended to Denmark Road Surgery after I moved to Bournemouth 8 years ago. It used to be a really good practice, I didn’t go for appointments very often, but when I did, I left feeling confident that I had been well taken care of. 
Unfortunately, not anymore, both Doctors I had, have since left, I have no clue who my Doctor is.
The nightmare began at the beginning of December when I husband requested a repeat prescription online because I had run out of my medication. I suffer from chronic Laryngitis, it’s kept under control with inhalers, nasal sprays and occasional Codeine. My request was denied, and I had to wait until January for a refill. I applied on January 21st, and received a text saying I had a phone appointment on Monday January 23rd at 09:15, this was cancelled by text from Denmark Road, and I was told to ring the surgery at 13:00 to make another appointment. Needless to say the line was continually busy, so another wait. Finally I got through and was given a 14:00 appointment on Tuesday the 24th. No one called ! Then I noticed that the nasal spray prescription had been filled and sent to Lloyds online pharmacy in London instead of Winton Pharmacy!! Yet another call to the surgery only to be met by indifference, saying they had no record that I was supposed to get a call at 14:00, and to call Winton Pharmacy myself and give them the barcode so they could fill the prescription. On Wednesday I decided to go to the surgery to explain what I needed. To cut a long story short, I have since been given an appointment on February 20th, then the 10th and now the 7th. As a last resort I tried e-consult, listing my medical needs, and referenced my pertaining medical records. I received a text denying my request (who knows why), telling me someone will call on February 7th.
Needless to say, I have no faith in this surgery at all. I hardly ever go to the doctors and this is what happens when I need a prescription filling, and the problem is to date, not resolved.
Please be aware I am not criticising the NHS, I have the utmost respect for the nurses, doctors and paramedics. What I am criticising is the complete indifference I have experienced, as a result of this I am changing my doctor.
GP surgery review: denmark-road-medical-centre
Title: Good GPs, very curt and unhelpful 'phone answerer'
Rating: 3 out of 5
Visited: December 2022
My 90-year old neighbour rang, short of breath and needing to see a GP. Was told, curtly, 'ring back after one'. She tried to explain but received the same response. She rang her daughter, who then rang the practice and was allocated a phone appointment for my neighbour that morning. Lovely GP, said 'we need to see you' and my neighbour was duly given an appointment for late that morning and prescribed antibiotics and inhaler. Neighbour is still upset due to uncaring, abrupt attitude of 'phone answerer' (don't know who this lady is).
GP surgery review: denmark-road-medical-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: December 2022
Impossible to get an appointment. They tell you ring at 8am for an appointment but the phone line is constantly engaged as they are obviously so busy with everyone having been told the exact same thing. You cannot even get through to queue in the automated system - that is how busy the phones are!! After this time there are no appointments available for the rest of the day and you are then told to ring the next day at 8am where you go through the entire debacle again. Ridiculous system and I'm looking for another GP practice now as this is just unacceptable.
GP surgery review: westbourne-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: November 2023
Myself and family are all registered at Westbourne medical centre and I cannot rate the surgery highly enough.
The receptionists   are always so kind and helpful and the Drs are all superb. Thank you to all the team for all your care over the last few years
GP surgery review: westbourne-medical-centre
Title: Wonderful Practice
Rating: 5 out of 5
Visited: August 2023
Thank you to the whole team for always going above and beyond to look after me and my family. The reception staff are friendly and helpful and the GP and practice Pharmacist take the time to listen and help in every way they can. It's a wonderful practice.
GP surgery review: westbourne-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: July 2023
From making the request for an appointment to getting prompt, professional, thorough testing and  follow-up calls the service was amazing after all the bad press that Doctors get.  This surgery can only be recommended. Thanks to all of the team
GP surgery review: westbourne-medical-centre
Title: efficient kind and experienced
Rating: 5 out of 5
Visited: June 2023
Absolutely wonderful and thorough experience all the way from reception staff to the doctor. I will send all my clients there for bespoke medical care. Truly pulled out all the stops. Professional but with an element of care not always seen these days.
GP surgery review: westbourne-medical-centre
Title: Outstanding response, care and support
Rating: 5 out of 5
Visited: June 2023
I cannot fault the treatment I have received recently when my asthma became a problem. Outstanding. 

I used the new online triage form, which in itself is fantastic (I always found it tricky to get through on the phone due to my own work commitments not fitting with the long waits, the 8am/2pm lists and the 12-2pm close). 

I've used the form twice now and both times have had a call and medication prescribed the same day. 

I noted on the form that I wouldn't be able to pick up a call until after 3.30pm but the GP was persistent with his call and managed to speak to me during my lunch break.  

He listened to my symptoms, talked me through the reasons why I was feeling as I did and offered advice and reassurance on next steps.

He then offered to send the prescription to a pharmacy close to my work so I could collect and begin treatment ASAP.  He also sent me a follow-up text outlining my treatment plan.

He told me he would ask the asthma nurse to contact me.  She did the next day... On a Saturday!  Unfortunately I missed her call so she automatically made me a new appointment for the following Thursday evening. She was fantastic, really got to understand where I was at and how the medication was working.  She arranged to call back for a check-up the following week. 

We talked though my progress and how treatment would look moving forwards. 

She will liaise with my GP and follow up my progress and asthma management in 3 weeks.

A huge thank you to both of them. I feel heard, supported and cared for and so, so, so much better!
GP surgery review: westbourne-medical-centre
Title: Love the new SMS appointment system
Rating: 5 out of 5
Visited: March 2023
Works beautifully. Is quick, efficient and effective. Well done. I love to see an intelligent use of technology working (and this does work). I got a call back within an hour, a 3 minute conversation later and I'm off to pick up my prescription --- Shame I can't get Deliveroo to pick it up for me and then it would be the perfect customer experience and service.
GP surgery review: westbourne-medical-centre
Title: Excellent service from professional and polite people
Rating: 5 out of 5
Visited: February 2023
I have recently relocated to the area and have joined this surgery. I have been impressed with virtually everything since joining; all of the staff have been professional and polite and I have been made to feel welcome and valued
GP surgery review: westbourne-medical-centre
Title: Probably the best Doctors surgery in Bournemouth/Poole!
Rating: 5 out of 5
Visited: January 2023
Have moved and registered with many different surgeries over the years, and while it can sometimes take a while to get a face to face appointment (probably due to the sheer amount of patients they have) it is easy to get a phone appointment. 
The staff are great. From the reception to the nurses and doctors. It is also fairly easy to sort out appointments and prescriptions on the website.
Have finally managed to get a lot of my health issues managed so much better than with previous practices. Would absolutely recommend them to anyone in the area! Thanks!
GP surgery review: westbourne-medical-centre
Title: Superb Service!
Rating: 5 out of 5
Visited: January 2023
My 93 year old mum suffered a heart attack last week and was released into my care.

I have had to contact the surgery several times this week and all of the reception staff were incredibly kind and patient.

We’ve also had a visit from an amazing District Nurse, who floored us with her kindness, organising care and equipment and (I believe) arranging for Intermediate Care Team to visit.

Earlier today I phoned again, and the receptionist listened patiently to what was worrying me and left an urgent note for the duty doctor to call. Very shortly thereafter I received a call back. The doctor concerned was off the scale amazing! Kind, informative, patient, funny, and incredibly supportive.

In essence, I would just like to say a massive thank you to them all, not just for their professionalism, but also for their kindness. It meant such a lot.

My sincere regards

Lynette Nelson
GP surgery review: westbourne-medical-centre
Title: Steroid injection
Rating: 5 out of 5
Visited: August 2022
Professional and friendly service.
The staff managed to get me an urgent appointment. Very grateful for that
GP surgery review: dr-newman
Title: Quick Response & Easy to contact
Rating: 5 out of 5
Visited: February 2022
We moved into the area August 2021 and registered with this practice. So pleased we chose this practice as everybody is friendly and the follow up has been brilliant.  So much easier to contact than our previous practice in Surrey.
GP surgery review: evergreen-oak-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Very kind and reassuring doctor,listened to me and explained my options,I was worried when I went in but came out happy
GP surgery review: lifeboat-quay-medical-centre
Title: Gone downhill and want more people to sign up
Rating: 1 out of 5
Visited: October 2023
You call the phone lines 20 mins wait and number 6, when you do get though they dont have any children flu clinics anyway and tell you to keep call to see when available. Madness seeing as we have people who are high risk in the family. We have also called for an appointment and been told there is a weeks waiting and have ended up in A&E and hospital over night with a sick child as they have said they did not have any appointments. very sad used to be a good doctors but  not anymore
GP surgery review: lifeboat-quay-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
From the reception staff to the Dr's.
I can honestly say that all staff have been excellent and professional.
I honestly can't find a fault.
GP surgery review: lifeboat-quay-medical-centre
Title: Not great
Rating: 1 out of 5
Visited: June 2023
Used to be good but have been left without medication several times despite giving 2weeks notice?? Been in A&E as doctor /medication unavailable?? Terribly sad