janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hilltops-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: November 2022
I'm leaving this review on behalf of my 93yr old mother. She is having excellent care, she was unwell this morning and called reception. The lady answering was very kind and understanding and arranged a home visit by a doctor who arrived very quickly. The doctor was very kind and reassuring. I am really impressed and can't thank the practice enough.
GP surgery review: hilltops-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: November 2022
What a shambles you have no chance of seeing or talking to  anyone .I wanted some advice on new medication I was given but the Doctors all go home at 1  so what is the point of trying . Told to queue outside at 8 am to see if I can get to see someone worst surgery in  MK
GP surgery review: hilltops-medical-centre
Title: I am so impressed with Hilltops!
Rating: 5 out of 5
Visited: November 2022
I just wanted to say that every time I have needed your service, you have been super quick at answering my query and got me the help that was needed.  
I have contacted the Doctors several times recently and the service has been the same each time with friendly  helpful staff.  
Thank you
GP surgery review: hilltops-medical-centre
Title: Flu vaccination procedure
Rating: 4 out of 5
Visited: October 2022
Many thanks to all the doctors and staff for organising and running a very efficient and speedy process this morning. A pleasure to attend the clinic.
GP surgery review: hilltops-medical-centre
Title: Horrendous service. 2 week wait for a phone call
Rating: 1 out of 5
Visited: March 2022
I have had to put a date of appointment as March 2022 because that is when I have requested the appointment. However I have been advised I have to wait until 7/4/2022 for a telephone appointment with another practice! 2 weeks for a telephone appointment! When I said it can’t wait that long and are you serious 2 weeks for a telephone appointment I was advised I could have a face to face appointment on 8th April at a different practice. What is the point of having my surgery literally 400 metres away when they refuse to see or talk to their own patients.
GP surgery review: hilltops-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: January 2022
I have just visited the Practice for a prostate exam. The exam was undertaken by a Student Doctor under the watchful eye of a regular Doctor. I was impressed by the knowledge and understanding of the student and how he put my mind at ease under what at best is an embarrassing and delicate issue.
The supervising Doctor explained all the procedure and confirmed every step of the examination clearly giving me and the Student confirmation of diagnosis in a compassionate way that put my mind at ease.
Both the Student and Doctor were very patient centric and put what was a nervous patient (me) at ease and confident in the diagnosis.
GP surgery review: stony-medical-centre
Title: Sent away with nothing prescribed.
Rating: 3 out of 5
Visited: October 2023
I had a consultation over the phone then I was given an appointment couple weeks later to talk about the contraceptive pill. The nurse was unable to calculate my BMI so she sent me away, nothing prescribed and no sympathy whatsoever. I am unsure whether I will be contacted, since she checked my phone number was correct. I had been weighed, blood pressure taken but once I said my height she was unable to calculate my BMI. I am unsure how long my next appointment may take to get booked, since they are always full up with appointments. Really frustrating.
GP surgery review: stony-medical-centre
Title: Poor Admin
Rating: 2 out of 5
Visited: October 2023
The medical staff seem helpful and nice, but the administration around the running of the practice is poor at best; it has not always been like this. It's only since COVID it has gone downhill.  They have lost referral letters causing months of delay in a heart scan, Canceled vaccinations at an hour's notice going against the NHS advice, and refused to support or even talk to an ill patient away from home while they were ill with an infection. If you can get through the admin the medical professionals are great. My wife and I have been forced to go private due to losing confidence in this practice.
GP surgery review: watling-vale-medical-ctr.
Title: Uncaring, uninterested incompetent recetion staff
Rating: 1 out of 5
Visited: January 2024
I was called in by my GP on 18 th of December to attend the surgery urgently at 11am. Having seen me he arranged for various tests including bloods and a scan. As I left his surgery he asked me to book blood test for 3wks time. I went directly to reception where the receptionist booked me an appointment for the 10th of Jan 24. It wasn’t 3wks but it was the best she could do. She seemed new and accommodating. On the 10th I went to the surgery at the appropriate time. This time the receptionist was one I have had cause to complain about previously. Anyway I trid to log in on the computer but that didn’t work, it’s not unusual for the computer not to work. I went reception and explained to the receptionist I cond not register on the computer. Anyway she checked the system and said I didn’t have an appointment for that day. I told he I did and had booked it in person in December after my appointment with GP and at his request. She told me if it was not on her system then I didn’t book it she told me she could give me an an appointment for the Saturday at the hospital. I told her I would not be able to go to the one on Saturday as I had a prior engagement. She didn’t ask what my engagement was and simply told me she couldn’t help me. Could I please leave. This was an urgent appointment requested by the GP. Sadly I have not had the test done. I have written to the GP to inform him but as yet not heard from him. It makes me very sad indeed. This surgery used to be one of the best in the area but it’s now one of the worst. I am looking to move surgeries and I am hoping I can find one soon before my healt is jeopardised. I am very concerned as I suffer from chronic illnesses. 
In recent years I have had a number of issues with the reception staff who have no interpersonal skills and have no respect for the patients. Not all staff but certainly the majority including the practice manager.
GP surgery review: watling-vale-medical-ctr.
Title: Poorly run
Rating: 1 out of 5
Visited: January 2024
Ongoing issues of poor communication and overall ‘service’. It seems necessary action is only taken when a complaint is made.

Near on impossible to get appointments in a reasonable timeframe. Failures to make referrals, etc, etc.

Seriously considering moving our elderly mother to another practice as this just is not good enough.
GP surgery review: watling-vale-medical-ctr.
Title: Why doesn't anyone answer the phone?
Rating: 2 out of 5
Visited: November 2023
I regularly get sent letters from the surgery asking me to phone up and book an appointment. However almost every time I try and get through the number is either engaged, or you sit in a queue and no-one answers (often with no music to indicate that you are on hold).
What used to make it even more frustrating was that you had to listen to a very long and rambling message (which still included details of long irrelevant Covid restrictions) before you could even get to the wait queue. Thankfully that message has just been replaced with something a lot more concise.
After trying to get through on various different days at different times with no joy I finally got through today after waiting on the phone for around 20 minutes (and I started off as only 3rd in the queue!).
Unfortunately when I did get through I was told that the diary for new appointments hadn't opened up yet, so I would have to phone back at some unspecified time in the future!
Once when I went to the surgery I did ask a receptionist if they still took phone calls - they initially replied yes, but when I said how difficult it was to get through they just said they were very busy so couldn't always answer.
This situation has been going on for many months now - how difficult can it be to employ someone to answer the phone and book appointments.
If this was a commercial operation they would have gone out-of-business a long time ago.
GP surgery review: watling-vale-medical-ctr.
Title: Terrible online appointment system
Rating: 1 out of 5
Visited: June 2023
Went online to make appointment was given one for 3 weeks later. It’s a terrible service can’t speak to a human and if you call the receptionist tells you to go online. Would be great to see a doctor when you are actually unwell not 3 weeks later. Since Covid the practice has gone down hill, it’s a shame because it was really good.
GP surgery review: watling-vale-medical-ctr.
Title: 25 years and no real issues
Rating: 5 out of 5
Visited: April 2022
However - during and after covid not always so good - although I have always got an appointment ok.  The online book in is far too tedious - especially for anyone actually ill/or not used to online questionnaires.  
I guess covid affected us all, differently. Especially our behaviours.  However having my hearing aid batteries shoved through a letter box and onto the floor, by a receptionist,  was quite something.  Given I have arthritis and struggled pick them up.   Loose packages too, not even in an envelope.  So 0 for customer service I'm afraid.
GP surgery review: whitehouse-health-centre
Title: Worst surgery
Rating: 1 out of 5
Visited: June 2023
I have been with this surgery for over a year and I feel its the worst surgery ever. You cannot get appointments to see a doctor even when u call as warly as 8am to make one- they always give Nurse Appointment. Tried over 2 days to get an appointment as I need to see a doctor but to no avail. And they ask if 
you want an appointment a month away
GP surgery review: whitehouse-health-centre
Title: Efficient friendly thorough
Rating: 5 out of 5
Visited: May 2023
Appointment was on time. The nurse was friendly welcoming and efficient 
The people on reception were also helpful
GP surgery review: whitehouse-health-centre
Title: Great medical staff, hopeless admin.
Rating: 1 out of 5
Visited: May 2023
I've seen 2 GPs since I joined around 2 years ago, both have been great.
Reception not so good. I made a complaint in May of 2023 regarding an incident involving reception staff and finally, after 2 months and my having sent emails pursing the issue I got a call from someone that did nothing but offer an empty apology. When questioned about why I have to wait 8 weeks for an appointment he told me that was about average across all surgeries - that's rubbish. I know of no one at any other surgery that can't get an appointment within 2 weeks. He said it was a resource issue, I questioned that and said it was more likely that they'd taken on too many patients over the last 2 years, given the level of housing expansion there it seems quite likely. I asked how many patients they had on their books to which he replied it was confidential. More rubbish. I looked it up online at healthgps - it's publicly accessible information. Same with the number of GPs at the practice, apparently that's confidential too. 
He told me I had to moderate my tone or he'd end the call - that's the same as telling a kid that if he doesn't behave he won't get to play with his Nintendo. I'm a grown up, I appreciate honesty and being treated with respect. When I don't get that then I give none in return ,as he discovered. 
I have many and complex mental health issues , I don't need my buttons pressed by someone who can't cope with someone being stressed by his lies and brow-beating attitude. 
Two years ago I'd have given the surgery 5 stars, now, not even 1. It's a shame because as I say, the medical staff have been great.
I'll now be taking the complaint outside of the surgery.
GP surgery review: whitehouse-health-centre
Title: Good care
Rating: 4 out of 5
Visited: May 2023
I was attended to by the nursing team and the level of care given as well as the professionalism demonstrated was much appreciated.  Any questions or concerns I had were answered and if required a GP was on hand to provide additional advice and treatment.  I felt very well cared for
GP surgery review: whitehouse-health-centre
Title: Always professional
Rating: 5 out of 5
Visited: March 2023
I know it’s tough getting an appointment these days and you have to wait but if you hang in there the surgery will sort something for you. Always polite and helpful. Thanks for the great service.
GP surgery review: whitehouse-health-centre
Title: Absolutely disappointed
Rating: 1 out of 5
Visited: March 2023
I have a serious problem with Whitehouse's surgery, because they don't want to give my daughter (41 months) immunizations. They always tell me to wait for a supposed letter that never arrives.  I need to travel on April 1 and I have asked for help.  And they always tell me at the reception that these vaccines are not important for my daughter, or that the only ones that matter are the vaccinations of the year and before.  why do they say that?  It goes against the World Health Organization and the National Health Service.  And I have already had the same problem when my daughter turned one year old because notification of her vaccines never came and after complaining many times, they were given 2 months late.  Why do the reception staff play at being doctors?  Instead of accepting that there is a mistake in the management of this health center, they always make ridiculous excuses.  I also spoke to the manager, and I asked him to help me, and his solution is that I go to Masta and pay for the vaccinations my daughter needs.  My family already pays high taxes.  Why do I have to pay more to get my daughter vaccinated?  these vaccines (3y & 4m) are necessary and mandatory.  They have also told me another excuse for her to wait until she is 4 years old, and in the meantime my daughter could get sick with something very serious.  And on top of that, there are never appointments to see my daughters when they need it.  And if I ever get an appointment, they cancel it the same day as they have already done 4 times this year.  It is unfair that they do this with the health of children.  And I have asked for a referral letter to go to Bupa, because we are also paying for it, and they say they can't.  I am really worried about the health of my little ones.  I only ask if they can't.  make an appointment at this health center, make an appointment at a different one than if I have a GP or nurses.  Please, I need help, I need to guarantee the health care of my little ones when they need it.  And above all, my daughter who is over 3 years old needs her vaccines.
GP surgery review: whitehouse-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
Great service from reception to nurses and doctors. Impeccable kindness and they go above and beyond for their patients. I had surgical wounds seen to without an appointment because they prioritised my health and wellbeing and speedy test results with kind and swift suggestions of way forward. I felt looked after
GP surgery review: whitehouse-health-centre
Title: Always cancelled appointments
Rating: 1 out of 5
Visited: March 2023
The service of this health center is very bad, horrible.  In almost 3 years that I have registered my family is a disaster.  The appointments for my daughters' vaccines are never on time, they give me many excuses, and finally I have to insist many times for my daughters to be vaccinated, sometimes very late and other times I'm still waiting.  My big problem is with my 3-year-old and 4-month-old daughter who doesn't want to make an appointment for me.  They even tell me that it is not an important vaccine, another person said to wait for me at 4 years.  And with the flu vaccine, they have already canceled it several times because there is no nurse.  They don't offer any solution, I ask if another nurse or doctor can do it, and there never is.  And they don't want to make an appointment with me at another health center either.  And while my daughter is getting very sick.  They are playing with the health of my little ones!  and they have never booked appointments at the walking center either, and I know other Whitehouse parents have.  Why not my little ones?  Why do they give me this discriminatory treatment?
GP surgery review: whitehouse-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
I would just like to say that Whitehouse is a wonderful practice. Everyone I’ve dealt with from the receptionists to the doctors have been so helpful and dedicated. I would particularly like to thank all of the nurses who have been treating me. They are always cheerful, pleasant and caring.
GP surgery review: whitehouse-health-centre
Title: Decent practice
Rating: 2 out of 5
Visited: March 2023
One receptionist only, really busy, saw the doctor but he failed to write a prescription for my 6 year old, was told by the farmacist that the cream requested is administered for under 10 by prescription only, had to return to the practice where the receptionist was alone and on the phone, left and had to call from home…. And the gp issued the prescription. Hopefully the cream works as for the nhs I have no hope. Understaffed and poor payed. How can appointment be made for that day only and 150 people call at the same time at 8.00 how can that be the standard in 2023? Why not appointments for next week a month from today when people have days off. Why are you collecting reviews? You know there is no money invested in the nhs. I lived in Canada most of my life and that health system allowed my kids to have a paediatrician since birth alongside with the gp. My blood pressure was monitored by a cardiologist with proper investigations and tests. Save the money get rid of the nhs and have it all private as this doesn’t do much. Either do it right or don’t have it at all. The receptionist are usually pleasant (not sure how they can do it for minimum wage)
GP surgery review: alconbury-surgery
Title: Exceptional Care
Rating: 5 out of 5
Visited: September 2023
From the receptionists to the nurses and doctor's this surgery offers exemplary service, always met with a smile and extremely friendly professionals.
GP surgery review: alconbury-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: September 2023
We are so lucky to have this as our surgery.  They will always see you as quickly as they can, the receptionists are great (always friendly and efficiently decide how best to assist you).  Every doctor I have seen has been great, plenty of empathy and quick to alley fears.

So so grateful to have this as my surgery.  Thank you everyone.
GP surgery review: alconbury-surgery
Title: Dispensary service
Rating: 4 out of 5
Visited: May 2023
Following a telephone consultation my medication dose was changed. I was informed by the Dr the medication would be available to me that day. However, when attending the dispensary to collect the prescription the medicines were not available. I was given a green prescription to take to another pharmacy. This was not a good “work around” as I went to 5 pharmacies to try and access this medicine. The unavailability of this type of medicine is quite common at the moment, so have had similar experiences when doses have been changed. May I suggest that when medicines have to be ordered in, and there is going to be a delay that the dispensary staff are proactive and drop a simple text to the service user. Letting them know there is going to be a delay in this medicine and the best time to collect. Whilst the dispensary staff may argue they don’t have the time to do this, I would explain that to be explaining face to face that the medicines are not available to someone who has made a specific journey to collect their prescription is taking up valuable time as well. Go on, give it a go. It may just work!
GP surgery review: alconbury-surgery
Title: Great service, friendly and professional
Rating: 5 out of 5
Visited: June 2022
I started using the Alconbury surgery as a boy in 1974. Rugby bruises, sprains and breaks, and more recently heart failure. Through all this and treatment from numerous GP’s, the excellent service, care and compassion has been constant.
Three generations of my family have been cared for here (I am the second generation), my children the third. 
No hesitation in recommending the practice to anyone in need of support.
GP surgery review: alconbury-surgery
Title: Consistently Good Service
Rating: 5 out of 5
Visited: April 2022
I have been with this practice since 2014 and have always received excellent care.  I am an immonosupressed patient and have never had to wait long to see or speak to a Dr or Nurse...usually same day appointments if needed. Excellent and very reassuring. Covid vaccinations also handled superbly.
GP surgery review: alconbury-surgery
Title: efficient yet friendly practice.
Rating: 5 out of 5
Visited: March 2022
having to see doctor's regularily for the past 12 years i must say this practice stands out from the rest.very efficient yet friendly staff including reception.even with the novel coronavirus event taking up most time they have delivered compassionate care and understanding.thankyou.
GP surgery review: almond-road-surgery
Title: almond road doctors
Rating: 4 out of 5
Visited: July 2023
Usually the service is good and the staff are really helpful but im stressed getting help at the moment to see a urologist ive been suffering since march and told to wait a year and three months on still waiting and i am told to ring this number and that number and told to go private but its expensive and not a choice
GP surgery review: almond-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
I had a health concern and made a appointment with the clinician who was very supportive and helpful and was given constructive help
GP surgery review: buckden-surgery
Title: Efficient Service
Rating: 5 out of 5
Visited: November 2023
I attended today for a blood test. The nurse was friendly and proactive when I mentioned another issue I had been experiencing. I now have a further appointment which was arranged promptly and efficiently for an ECG. I can not fault the service I received.
GP surgery review: buckden-surgery
Title: Fantastic surgery
Rating: 5 out of 5
Visited: November 2023
Never had a bad experience with this surgery. They are always willing to help out in any way they can. People often moan about the receptionists at doctor surgeries but, I can honestly say that they are fantastic in every way possible!
GP surgery review: buckden-surgery
Title: Fantastic Service
Rating: 5 out of 5
Visited: September 2023
Amazing service from everyone from reception to pharmacy and of course the Dr

8.00 message to Surgery, received text to say it had been received & sent to on call Dr
10.00 call from reception offering me an appointment same day 
14.00 Seen by Dr medication prescribed.

Following day had what may have been a reaction to the medication.
15.00 Called Surgery for advice. Information passed to the Dr I saw yesterday. 
15.30 Dr called Spoke about symptoms on the phone. Received a link to share some photos of the possible reaction.
Video call with Dr who then asked for me to come in the surgery.
16.00 seen by Dr changed medication also checked my original symptoms from yesterday. 
Left surgery with a different medication and plan of action.

A surgery we can depend on when we are not feeling at our best. Well done to everyone involved
GP surgery review: buckden-surgery
Title: Great service
Rating: 5 out of 5
Visited: September 2023
I have only just joined this practice and am so impressed. I was able to book a routine appointment in advance, something I was unable to do at my previous doctors. The reception staff are extremely helpful and even followed up a query about a repeat prescription. The Dr I saw was very helpful and really listened to the point another appt had to be made to follow up. Further tests and referrals now following . Am so happy I changed surgeries.