janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: groby-road-medical-centre-(id-patchett)
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
I am extremely grateful for the care and compassion that has been provided at this surgery. Appointments are always on time and the GP surgery has kept in contact with me to throughout. Most importantly, I felt heard. Thank you for your outstanding care.
GP surgery review: groby-road-medical-centre-(id-patchett)
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Called to ask for gp telephone consultation this was sorted within minutes receptionist are all so friendly and hardworking keeping the practice running smoothly.I got my call from gp I felt involved in my care I felt listened to .gp was able to reassure me on my health worries I had .gp went the extra mile in helping me to feel calmer on my worries and concerns .after the call I felt calmer gp had shown compassion kindness and reassurance which helped me with my anxiety disorder I feel privileged been part of this practice thank you all
GP surgery review: groby-road-medical-centre-(id-patchett)
Title: A great team
Rating: 5 out of 5
Visited: March 2023
I walked in to the reception without an appointment and asked to use their blood pressure monitor as I thought mine was broken. It wasn’t but my blood pressure was sky high.
The receptionist took advice from the nurse and sat with me and did it again. The on call doctor sent me to the practice pharmacist who calmed me down and re did the tests. From there I went to A&E ! I cannot thank this practice enough, remember I didn’t even have an appointment!!

I am now receiving excellent care as my blood pressure is falling and it is reassuring to know that the team are only a phone call away.
Thanks so much
GP surgery review: groby-road-medical-centre-(id-patchett)
Title: Exceptional surgery
Rating: 5 out of 5
Visited: March 2023
Had a call telephone consultation with regular gp.I was advised to start a new medication and giving appointment for following day.this was my first face to face since start of pandemic gp made me feel at ease instantly.explained medication and reasons it was suggested and benefit's I’d gain from taking it.I was fully involved in the decision gp felt right for me .I felt completely involved and heard. Gp arranged further tests without keeping me waiting due to symptoms I’d  experienced prior to visit.once everything was arranged I began to offload how my grief was affecting me although this appointment had to be slotted in at late notice this didn’t stop the gp from simply listening giving support with understanding and kindness.
Following day I called due to concerns regarding hospital appointment gp called me back later that evening although it was late and gp very overstretched with workload at no point made me feel a nuisance this Gp is very passionate about his job dose it to the highest of standards I feel 100% trusted in his care and diagnosis I’d like to say a big thank you for acting so promptly.
And all the receptionist staff are hardworking friendly helpful and kind .let’s not forget them when reviewing the surgery as without them there wouldn’t be a surgery there so overstretched not just booking appointments but so much more on top so let’s all give them a big thank you too
GP surgery review: groby-road-medical-centre-(id-patchett)
Title: Caring experienced nurse
Rating: 5 out of 5
Visited: March 2023
Visited surgery greeted with a smile and friendly receptionist.surgery extremely clean all Safety measures in place .wasn’t kept waiting saw a nurse extremely caring kind friendly and knew how to make me feel at ease .she’s aware of my struggles explained exactly what tests she’d be doing and what they was for reassuring me throughout how she’d be able to give results afterwards which she did.
Then she spent some of her valuable time listening to me .I felt completely involved in the tests was fully aware how they’d be done and giving results this nurse is highly experienced in her role and goes above and beyond in patient care upholding all the nhs trust values by shown compassion respect patient involvement and understanding individual patient needs A huge thank you
GP surgery review: groby-road-medical-centre-(id-patchett)
Title: Best surgery
Rating: 5 out of 5
Visited: March 2023
Went for bloods that gp requested receptionist sorted out time date and although so overstretched with workload they have,it was  done with a friendly manner as they all are extremely caring and work so well as a team they play a huge part in keeping the surgery running so smoothly on arrival for bloods surgery was extremely clean and no waiting around.the nurse was incredibly kind and caring she took bloods then spent her valuable time having a friendly chat with me about my anxiety she was so understanding kind and compassionate such a nice lady thank you
GP surgery review: groby-road-medical-centre-(id-patchett)
Title: Thank you Groby Rd
Rating: 5 out of 5
Visited: March 2023
Have had great care for many years at this practice from the dedicated Doctors and Nurses who work there. Brilliant and painless treatment yesterday from an understanding and kindly Doctor and Nurse. Thank you both very much.
GP surgery review: groby-road-medical-centre-(id-patchett)
Title: Lucky to have this surge
Rating: 5 out of 5
Visited: March 2023
Had telephone booked consultation with my regular gp was easy to get all receptionist hard working and assist best they can .after consultation gp offered face to face following day gp aware how my anxiety affects me and made me feel comfortable on my visit .I felt completely listened to gp was very professional and acted right away with medication he said will be of benefit and requested other tests to ensure I am on right dosage for condition.I was involved in all treatments and giving good advise .gp then gave me time to talk through my worries without making me feel I was wasting time.I trust this gp with my life he’s extremely conscientious on patient care compassionate kind caring .and shines through that his patients are his prime priority he goes well above and beyond in patient care and I am immensely great full to this gp.
I’d also like to say the surgery is teamwork and they all work so well as a great team I hugely appreciate having you all .where would I be without you all thank you
GP surgery review: oakmeadow-surgery-(ra-leach)
Title: Disappointing
Rating: 3 out of 5
Visited: November 2023
Tried to phone for information, rang 9.30 in morning16th in queue, 15 mins later 16th in queue. Rang again 12.50 , 5th in queue,45 mins later call was answered, what is going on. No wonder people are getting frustrated. Recorded message saying all call handlers very busy , how many are answering phones, not many at that rate. This phone system needs sorting out,I was only ringing for information, I feel sorry for anyone who felt ill and had to go through this system to get to speak to someone.
GP surgery review: oakmeadow-surgery-(ra-leach)
Title: Shambles of a place
Rating: 1 out of 5
Visited: March 2023
Absolutely disgusting non caring reception staff along with manager. Rude (set in stone policies and procedures) that not everyone can adeer to especially when you have a disability. Reception staff don't or won't accomadate for elderly or disabled patients that cannot simply get up the surgery. It's become that bad my elderly father has now become anxious and won't ring saying "what's the point" this seriously needs to be addressed. This isn't my practice (thank god) ours go out there way to help you simply not the case here. This seriously needs a shake up but I expect it won't and it will continue to run as it does. My heart goes out to all who use this non caring don't give a monkeys how ill you are your still not getting an appointment attitude. Another problem receptionist giving out medical advise? Really.
GP surgery review: oakmeadow-surgery-(ra-leach)
Title: Face coverings
Rating: 3 out of 5
Visited: January 2023
Having had to go in to see a Dr in January I was still forced to wear my face sheild which caused me a great deal of distress as I am excempt the excellent patient care I received was not extended to my human rights and being excempt.  Fast forward a few weeks and  Low and behold on Central news what do I see...Reporter , and staff talking to each other No Masks!  It was great to see but made my blood boil due to being forced to wear my sheild a few weeks earlier. I would like to have my rights respected In light of this as it is no different to a patient going in there without a face covering.
GP surgery review: oakmeadow-surgery-(ra-leach)
Title: Poor
Rating: 1 out of 5
Visited: September 2022
You can never get an appointment after ringing more then 500 times and receptionist are so rude this GP needs to close down or put someone in charge that knows what there doing with a whole new reception team that actually care. I think I will be leaving this gp and would advise other patients to do so too. It is a practices duty of care to treat there patients and oak meadows surgery just doesn’t care at all.
GP surgery review: oakmeadow-surgery-(ra-leach)
Title: Appalling
Rating: 1 out of 5
Visited: April 2022
Got a message asking me to book in for blood test & BP. When I did this I was told this surgery no longer do routine blood tests you have to either go to LRI, or Leicester General hospital. I am a registered disabled patient with limited mobility, as well as COPD and asthma. There is NO way I can got to the hospital on my own, without my husband taking time off work. Totally appalled by this
GP surgery review: oakmeadow-surgery-(ra-leach)
Title: Receptionists treat patients with contempt
Rating: 1 out of 5
Visited: March 2022
A great practice unless you need to see a doctor. If you are foolhardy enough to try and get an appointment, you'll have to ring them at 8am - and redial 200 times as they have no automated queuing system. You'll probably need to repeat that for several consecutive mornings, unless lady luck is on your side.
Once through, you'll speak to an unqualified receptionist, who will, nevertheless, determine whether in their non-clinical opinion, you are worthy of the doctor's time. 
Reception have a siege mentality, and their primary role appears to be preventing patient access to doctors at all costs.
If you get an appointment, it might not be for a couple of weeks, so hope that your illness lasts long enough to justify it.
Customer service is an abstract concept at this practice, and treating patients with contempt appears to be part of the training for reception. 
Under the wonderful catchment area system for GPs, you can't go to one that excels, so you might be stuck with this one. God help you.
GP surgery review: oakmeadow-surgery-(ra-leach)
Title: Good luck if you need an appointment
Rating: 1 out of 5
Visited: February 2022
Unfortunately I'm struggling to understand how this is allowed to be called a GP surgery purely based on the fact that you cannot get an appointment. We have been trying for 3 weeks (every working day) from 8am & when/if you manage to get through all of the appointments have gone. We explained that the call is for our elderly parent & they had a pharmasist call her to give advice, the advice was that she must speak with a GP if the symptoms didn't clear up which obviously they haven't and the need for an appointment. In a last effort to get any kind of an appointment we have now made an online appointment which is 4 weeks away so all in all 7 weeks from first trying to get an appointment.  Considering her age and how poor her health is, it's frightening to think that she cannot even get to see/speak to anyone  for that length of time & to suggest that she gets a taxi to wait outside for them to open on the "off chance" she can get an appointment that way is on the verge of laughable, she's frail with very limited mobility. Covid may well be a contributing factor to their issues but the Management really needs to have a plan for moving foward, we totally understand that face to face appointments are restricted but to not provide telephone appointments either is dangerous and quite literally playing with peoples lives.
GP surgery review: oakmeadow-surgery-(ra-leach)
Title: Staff services
Rating: 1 out of 5
Visited: January 2022
I have been feeling incredibly frustrated with the service provided by my local surgery. It has become next to impossible to get an appointment with a doctor. I have called at exactly 8am and made over 500 calls only to get through after 9am when all appointments have already been taken. This is causing me to feel anxious and stressed whenever I need to call for an appointment.

I have experienced some receptionists who have let the service down by being unempathetic and using negative language when dealing with patients. I understand that their job is difficult, but it's not acceptable for patients to be treated poorly when they are already feeling anxious and stressed.

The strict 8am to 9am phone-in system means that people like me who work or have children are excluded from the ability to ring the number of times needed to secure an appointment. This is unfair and impractical, as not everyone can call during this specific time.

Additionally, when I do manage to secure an appointment, I am required to be available all day to pick up a call from the doctor. This is extremely inconvenient and can cause huge problems for those who have work or other commitments.

I have also experienced missed appointments and doctors not following through on scheduled calls. This is deeply concerning and demoralizing. It's frustrating to go through the trouble of securing an appointment, only to have it cancelled or not happen at all.

It's unacceptable that patients are being forced to wait months to have their problems addressed, and it's clear that the current system is not working. While the doctors themselves may be kind and caring, the system they are operating under is causing harm to patients.

Lastly, it's disheartening to hear that patients have to stand outside in the cold due to the lack of phone appointments being offered. This is not only inconvenient, but it's also potentially dangerous for those who are elderly or have health issues that could be exacerbated by exposure to the cold.

In conclusion, I believe it's important for the surgery to rethink its current operating procedures and take steps to improve the service provided to patients like me. My concerns are valid and should be taken seriously. I hope that the surgery takes my feedback as constructive criticism and makes the necessary changes to provide a better experience for patients in the future. 
I have also been deeply disappointed to learn that my local surgery is no longer accepting phone calls, and patients are now forced to queue outside in the cold to make appointments. This is not only inconvenient but also potentially dangerous, particularly for elderly or vulnerable patients who may struggle in the cold weather. It's concerning to me that the surgery is not providing a safe and accessible service for all patients.
GP surgery review: husbands-bosworth-medical-centre
Title: Dr's and receptionist (bar one) are fab. Pharmacy team rude
Rating: 3 out of 5
Visited: May 2023
Myself and family members have the same issues with the pharmacy team, they are rude, change medication brands without prewarning for sensitive to taste patients, delay telling you when they can't get hold of a specific medicine which is always a medicine that if not taken daily will cause high risks. Very unfriendly when you speak to them, they ignore you intentionally at the desk. Regular practice Dr's are very helpful and understanding and generally care. Receptionists apart from one are always welcoming and happy to help. One Receptionist is rude and would be more suited in the pharmacy going by their attitude and lack of people skills
GP surgery review: market-harborough-med.ctr
Title: Booking system not fit for purpose
Rating: 1 out of 5
Visited: January 2024
It’s impossible to get an appointment, been trying all week and a now going to A&E no other option.
Everyone has to ring at 8am it’s a lottery, by the time you get though (up to 2hrs) appointments have all gone for the day, you have to start over the following day.
8am is when people are going to work so you are either unable to call or have to have time off work to call over and over again trying to get through.
The refusal to book an appointment for any day in advance is totally ridiculous.
GP surgery review: market-harborough-med.ctr
Title: 5* NHS service
Rating: 5 out of 5
Visited: December 2023
Helpful & approachable staff. Excellent support & advice. Swift process from assessment through to treatment. Would recommend
GP surgery review: market-harborough-med.ctr
Title: Fantastic service
Rating: 5 out of 5
Visited: November 2023
I walked in to St Luke's mildly injured and was seen within 10 minutes, assessed, X-rayed and treated within half an hour.  Brilliant service, superb assessment with clear explanation of my condition. 
I am very impressed with the professional support I received.
GP surgery review: market-harborough-med.ctr
Title: Doctor was great but took 3 weeks to get an appointment
Rating: 2 out of 5
Visited: November 2023
The service the Dr gave was thorough and caring with a specific plan of action given however I had to wait 3 weeks to get the appointment which is not acceptable
GP surgery review: market-harborough-med.ctr
Title: NHS at its best
Rating: 5 out of 5
Visited: November 2023
Seen on day of contacting my surgery in Market Harborough at St Lukes
Doctor was excellent and effective 
All staff were so pleasant 
This service must be maintained. More areas should have such a service
GP surgery review: market-harborough-med.ctr
Title: Sent out covid vax invitations to ineligible people
Rating: 2 out of 5
Visited: October 2023
Received text inviting for c-19 jab. Booked. Turned up (30 mins journey). Queued 40 mins. Was told the system had sent out invitations to ineligible people including me. Another 30 mins back home unjabbed. Wasted 100 mins of my working day. Now invited to flu jab. Incredulous. Is this another system error? Can't get through even on their app at weekends to check before making an appointment someone else could use and possibly wasting another 90+mins of my time. Sort it out. Unacceptable.
GP surgery review: market-harborough-med.ctr
Title: lack of interest
Rating: 2 out of 5
Visited: August 2023
The GP I saw seemed disinterested in what I had to say. If I hadn't pushed then I don't think they'd have even looked at the issue that I'd sought the consultation for. They didn't ask me how long I'd had the problem for (that's been affecting  my mobility for several weeks now) but told me to come back in a few weeks if it hadn't gone. Most unsatisfactory.
GP surgery review: market-harborough-med.ctr
Title: Pharmacy review system unresponsive
Rating: 2 out of 5
Visited: July 2023
Booked 2 tel calls with pharmacy evenings of 7th and 14th July but no one called. Have booked again. Need prescription sorted but utterly unresponsive. What is going on? Not even a mention of women's health or menopause on website. Booked GP call but earliest is 14th August!
GP surgery review: market-harborough-med.ctr
Title: Brilliant practice
Rating: 5 out of 5
Visited: July 2023
I have just had a mirena coil fitted at the husbands bosworth arm of the practice , the service was outstanding thank you so much so professional, kind and gentle.
GP surgery review: market-harborough-med.ctr
Title: Wow how rude
Rating: 1 out of 5
Visited: June 2023
From calling reception to make appointment was a very stressful experience as receptionist is very rude cuts you off mid sentence to not answer directly just gives rude remark or put on hold mid sentence very unpleasant experience can’t get appointments but doctor has time to write on behalf of receptionist its got worse and worse as there is not many options in the area they seem to think they can treat people like something they trod in bad atmosphere all around I’m afraid that’s if and when you can get through so when she puts the phone down yes another hour trying terrible service should be ashamed you would not be able to act like this in any other job/profession
GP surgery review: latham-house-medical-practice
Title: Injection in knee
Rating: 4 out of 5
Visited: December 2023
It was a once only visit all over in 30 minutes. I am a patient at Syston and was only there for a single injection in and out with the doctor in two minutes.
GP surgery review: latham-house-medical-practice
Title: Appalling service
Rating: 1 out of 5
Visited: October 2023
Having been for investigations at hospital I called in to book an appointment to review the test results with a doctor as one of the results came back as likely to be cancer.

I was met by an uninterested receptionist who looked like she really didn't want to be there!

I was told I could see my own doctor in 7 weeks time or a random doctor in 3 weeks. 

That's an appalling wait for anyone feeling ill let alone anyone with a serious health condition!
GP surgery review: latham-house-medical-practice
Title: Terrible experience
Rating: 1 out of 5
Visited: August 2023
I went to the doctors this morning and was greeted with a 40 minute wait. This was following a total of 6 weeks waiting for an appointment in the first place. I also had my appointment cancelled 3 days prior. Despite all this I was expecting a satisfactory experience. The doctor I saw told me I had 10 minutes the moment I walked in, which taking into account the 40 minute wait, was unacceptable. He spoke over me the whole time, interrupting me trying to voice my problems before I’d even had the chance to say them. He shut down what I hoped for after suffering for weeks waiting for the appointment, and sent me on a wild goose chase of things to do, overcomplicating the situation which had a simple outcome. He almost seemed like he didn’t believe my problems. He told me all the things I should have done beforehand, which I informed him I had done, to which he ignored and spoke over me again. This doctor was extremely unprofessional and arrogant, clearly offended I’d dared to walk into his room and voice my problems.
GP surgery review: latham-house-medical-practice
Title: A Perfect experience.
Rating: 5 out of 5
Visited: August 2023
The Doctor was charming, reasuring and informative,perfect.Seen quickly in and out in less than 15 minutes from arrival
GP surgery review: latham-house-medical-practice
Title: Incompetent
Rating: 1 out of 5
Visited: June 2023
Having been admitted to hospital with chest pains I was invited in to have further tests and scans
I was told I would be contacted by my GP in a week with the results
Nearly 4 weeks later and having called Latham house they still  can't give me my results
Glenfield have confirmed the results were sent immediately after my tests 
It's about time the care quality trust got involved
This practice is performing as it should
GP surgery review: latham-house-medical-practice
Title: Waste of time
Rating: 2 out of 5
Visited: May 2023
I used the engage consult option on 25th May 2023 and received an email saying they would reply but not to get back in touch until at least four hours had passed so I rang the next day, 28 hours after sending my request, only to be told they couldn't find my request yet their website says it was seen and had been dealt with. Abysmal service
GP surgery review: latham-house-medical-practice
Title: Great experience
Rating: 5 out of 5
Visited: May 2023
Seen at Minor Injuries Unit. Very professional and knowledgeable staff. Referred to hospital immediately for an operation under general anaesthetic. Op went well great aftercare back at MIU. Thank you Latham House.