janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: west-end-road-surgery
Title: Good Access
Rating: 5 out of 5
Visited: July 2022
In a time where GP surgeries and staff are getting a bashing, I wanted to write to praise my surgery. I have needed healthcare support a few times during the pandemic, including finding a lump and post operative care. The triage system has worked well for me, I have been seen or spoken on the phone in a timely way and then seen by an appropriate member of the team if that was clinically required. Much better than in the 'before times'. As a fellow NHS worker, I wanted to say thank you to all the staff - in these changed times praise is few and far between for our practice staff and well deserved in this case!
GP surgery review: west-end-road-surgery
Title: Brilliant
Rating: 5 out of 5
Visited: June 2022
I'm a carer for both my mother and mother in law, who both live with me. The reception staff are lovely and extremely helpful. Same day appointments are available if you can get through on the busy phone lines. Since becoming a full time carer, they have been helpful, sympathetic and always make me feel important. I cannot praise them enough and am extremely grateful for their support. The same cannot be said for the oncall GP who visited today, not from the surgery I hasten too add, who made me feel like a naughty school girl wasting their time.
GP surgery review: west-end-road-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: May 2022
I have been with Living Well Partnership for years and they are awful, with poor service and rude staff. It's a breath of fresh air with West End Rd Surgery, great service, happy welcoming and polite staff. If anyone has a negative thing to say about this surgery, join Living Well Partnership you'll fit right in.
GP surgery review: solent-gp-surgery
Title: Great doctors, poor reception staff
Rating: 1 out of 5
Visited: June 2023
The automated check-in desk wasn’t working so was made to wait for >10mins (just so I could check-in) while the receptionist did some typing. At this point the “busy” receptionist came out to rudely tell off my incredibly bored 2 year old for making too much noise.

The Doctor was excellent though; lovely, friendly and polite!
GP surgery review: solent-gp-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
I had to call my surgery because my pharmacy had a sign up saying that they are closed until the 9 and I run out off all my tablets and I was worried that I wouldn't have any the reception was quickly on the case and sent an email to there people who sorted it out for me and I will be able to pick up my medications tomorrow without any problems thank you so much everyone on a quick outcome it only took about 3/4 minutes from start to finish
GP surgery review: solent-gp-surgery
Title: Another Piece Of Hell
Rating: 1 out of 5
Visited: December 2022
When did this surgery become filled by Locums and 'new' doctors?
Asked for a telephone appointment with a doctor who has been with this surgery for years only to be told that she was off and nobody knew when she was due back! I didn't want to speak with a Locum who knows nothing about my medical history or even what is going on right now.
I also didn't realise that the receptionists were all medically trained. I was asked what the problem was but my answer obviously never fed the curiosity so a bit more digging was done. I ended the 'conversation' saying I'd call back when hopefully the doctor would be back. 
I phoned at 8am and was 18 in the queue, amazing!
Big improvements are needed with all elements of this surgery to make it the kind of Doctors Surgery it used to be.
GP surgery review: solent-gp-surgery
Title: Sick of this surgery and will be leaving!
Rating: 1 out of 5
Visited: August 2022
Haven’t had a face to face appointment with a doctor in over two years. Constantly being sent to Nicholstown which isn’t in catchment. When I finally get a call back from a doctor they don’t know me or my conditions and often haven’t read my notes. I am just a number on a page to them and it is very clear. I have several health conditions but feel the surgery is not the place to go for help! 
It takes two weeks to get a call back after an E consult. 
Been at the surgery for over two years and at first it was a lovely surgery but since Covid it has gone to the dogs! 
I will be registering elsewhere asap. 
This surgery has really let the NHS down.
GP surgery review: solent-gp-surgery
Title: Poor admin
Rating: 2 out of 5
Visited: May 2022
I was booked in for a health check today but when I arrived was told that it had been cancelled. Apparently because it involved taking blood for a test it needed to be done before 3pm - something they should have known before I was booked in for 5:15pm. The appointment was made nearly two weeks in advance so there was plenty of time to realise this and let me know to make a new appointment in good time and save me a wasted trip. As a consequence I have now have lost confidence in this practice and will be looking to go elsewhere in future.
GP surgery review: st.-mary's-surgery
Title: Wasting my time
Rating: 1 out of 5
Visited: January 2024
Called to get a form filled out and sent to dwp as I was advised to do I have problems with walking and was told by reception id have to Walk to the surgery wait around just to get the form
GP surgery review: st.-mary's-surgery
Title: Excellent
Rating: 5 out of 5
Visited: June 2023
I've been a member of this practice for many years but (fortunately!) never had to use it until recently. Hearing so much negativity about the current state of health services, I wasn't sure what to expect. 
After having breathing difficulties, I phoned the surgery for advice. A doctor called me back within 30 minutes and an appointment was arranged for 2 hours later. After then being diagnosed with a heart problem, I was given some medication. The doctor called me the next day to see how I was doing (not great!), and arranged another appointment for the next day. On attending I was told I needed to go straight to hospital. The doctor gave me letter to give to A&E which summarised my condition/treatment, and the hospital staff commented how useful this was in getting me admitted quickly. 
The aftercare from the surgery since my discharge has been outstanding. I've seen multiple nurses for tests etc., and have found them all to be superb. The surgery is easily contactable by phone (even if it takes a few minutes to get through) and appointments are arranged promptly. Questions & queries are answered promptly & professionally by the reception staff. Altogether a superb and extremely reassuring service. 
Thank you, thank you, thank you!
GP surgery review: st.-mary's-surgery
Title: Great practice.
Rating: 5 out of 5
Visited: April 2023
Arrived at surgery at 2pm with no appointment, asking about a repeat script. It was not available. Reception team discussed with triage. Booked in for triage appointment. Seen within 5 minutes. Problem evaluated. Helpful information given. Script issued to pharmacy. Reception team rang and arranged a taxi home too. Helpful, friendly, polite, problem solving, and a ‘can do’ ethos. Very impressed.
GP surgery review: st.-mary's-surgery
Title: horrible practice
Rating: 1 out of 5
Visited: April 2023
we had been trying to see the gp for my 4 year old son for months because of a cough, tiredness and tonsils. Never any help. We were on holiday and took him to a private Dr. they did blood tests and chest xray. Turns out he was very sick. Came back to the uk and tried to get in touch with gp, got an appointment with a practice Dr, was told the European test are not valid and can't get a blood test here, still his actual gp won't contact us. We went to the Emergency room and they got him on medication, We need more medication and the receptionists refuse to do it, have to fight with them to get more. Still no reply from his gp. now we have had a chest xray and blood tests in uk,he is finished his medication but we have no one to check the results because for some reason his gp will not contact us. We have made multiple requests for a call back and still nothing.  We have an actual sick child, his cough is coming back and the gp practice doesn't care, the receptionists give out confidential information over the phone, things they shouldn't be talking about because they are not Dr. or nurse. Its been such a bad experience.
GP surgery review: st.-mary's-surgery
Title: Awful.
Rating: 1 out of 5
Visited: April 2023
After 7 weeks of trying to get an appointment I give up. You have to submit a E consultation which is only open for less than 45 mins a day from 8am,often it is switched off at 08:30. For those of us who have early starts it is impossible to fill the form in within the the period.
I have a number of chronic health conditions that require a review of treatment, along with a letter from a specialist at the hospital stating I need to speak to my GP about a change in my care plan. That's wishful thinking !

You cannot book a appointment via face to face interaction nor or the phone. This is a total waste of time.
GP surgery review: st.-mary's-surgery
Title: No you can’t have an appointment
Rating: 1 out of 5
Visited: February 2023
For three weeks i’ve tried to book an appointment, the receptionists have informed me I cannot; not that they’re busy- that they physically will not book an appointment. Moving GP surgery.
GP surgery review: st.-mary's-surgery
Title: Prompt Attention
Rating: 4 out of 5
Visited: January 2023
I recently called St Mary’s Surgery at 8am on a Monday morning and was told I was 13th in line so continued to hold. My call was answered by a friendly lady who took a brief reason for my call and was told I would receive a call back to triage. I received a call shortly afterwards and was given an appointment that same morning. I arrived for my appointment, checked in quickly and saw the Dr on time. She was welcoming and very thorough and dispensed a prescription for me. 

I am very impressed with the care I received and would like to thank all members of staff concerned
GP surgery review: st.-mary's-surgery
Title: I do not feel safe at this surgery.
Rating: 1 out of 5
Visited: June 2022
Doctor's themselves are great but it's extremely hard to get to them. The e consults are switched off after 9am and if you call it's at least a 20 minuet wait to be told you can't book over the phone or that they will email a relevant medical professional for an appointment. I have been unable to reorder medications or use system online. I have been recommended to go up to the hospital on quite a few occasions for minor aliments. I do not feel safe with this surgery. According to Google reviews, I am not alone.
GP surgery review: st.-mary's-surgery
Title: Unfit for purpose
Rating: 1 out of 5
Visited: March 2022
Unable to get a doctor appointment staff are rude the online form for the dr attention is continuely full as early as 9am so I can get an appointment can’t communication with my dr 
And I’m feeling unwell
Had no choice but to contact my local mp
To try and get through
GP surgery review: st.-mary's-surgery
Title: Reception not helpfull
Rating: 2 out of 5
Visited: January 2022
I phoned as I have been suffering a skin problem for a couple of years that had worsened and had a couple of soars that wouldn't clear up ,and still hasn't.I was promptly told it was not life threatening and that they were busy .I am a 74 year old women and was very upset at her response and I might add I very rarely visit the surgery .All I wanted was to find out what the problem was.
GP surgery review: living-well-partnership
Title: Poor experience as always.
Rating: 1 out of 5
Visited: January 2024
Since the closure of Harefield Surgery and the lack of any human involvement or communication, I feel more and more vulnerable and isolated. 

E consult is not fit for purpose at best- not least as it is always closed and you cannot complete one outside working hours- but is isolating and cumbersome at best. 

I think it is time to find a new Doctor's practice. 

I wish the Livingwell Partnership had left well alone..
GP surgery review: living-well-partnership
Title: Great service
Rating: 5 out of 5
Visited: October 2023
I had a routine gp appointment at St Luke's Surgery for a mole change that was worrying me. The GP I saw was wonderful and reassuring and even hugged me when I told her how worried I was. I've never had any issues with Living Well Partnership
GP surgery review: living-well-partnership
Title: Poor practice used to be with ladies walk practice
Rating: 1 out of 5
Visited: June 2023
Ladies walk practice was excellent but since it became living well partnership it is poorly managed doctors get a Wednesday afternoon off for a meeting every month,Midanbury practice was closed without consultation with its patients,people are sent all over the city for consultation usually with a nurse but try to get a call back from a doctor or see a doctor it’s almost impossible,once phoned up with a health issue three times and over 5 days before I got a phone call I would even say this surgery really is not for purpose and as for e-consult or anima this is just a farce,how can a doctor tell what’s a matter with you over a phone.There’s a couple of layer to go through before you can see your doctor
GP surgery review: living-well-partnership
Title: Negligent surgery
Rating: 1 out of 5
Visited: June 2023
Recently moved to this surgery, previous GP advised I required a smear test which I was unable to go ahead with due to moving house and changing address.

Despite making this clear to this surgery and explaining my symptoms they're refusing to go ahead with this due to their policy which requires me to wait until next year.

Refusing a smear test when I have serious symptoms and risking my health due to a policy is not good enough.
GP surgery review: living-well-partnership
Title: Terrible practice, unsympathetic doctors
Rating: 1 out of 5
Visited: April 2023
This surgery is a joke. Everything has to be done by E-consult which is closed evenings and weekends. Most E-consults are answered via a text message. Half the time I have to do another E-consult because they haven't actually read the first E-consult properly. The repkys from doctors are usually abrupt and rude. I've had ongoing issues for 3 years and keep trying to seek help only to be palmed off. They refused to see my son because he had a temperature, because this his condition got worse and he was admitted to hospital for an operation. They waited four days to text my husband back on an E-consult stating he struggling mentally and was scared he was going to hurt himself, he didn't even get a phone call. They refuse to see most patients, and even the hospital are getting fed up with them because most their patients are bypassing the doctors surgery and going straight to the hospital. I dread having to get in contact with this practice, my chest actually starts tightening and I get anxiety.  This surgery needs to be looked into and a shake up done.
GP surgery review: living-well-partnership
Title: The importance of face to face appointments
Rating: 3 out of 5
Visited: March 2023
This is what happened after I was diagnosed and treated by telephone. I think you will agree, given my age – 78, and symptoms I should have seen a doctor, had my chest sounded and sent for a chest xray. Because that didn’t happen my suffering continued for another 11 days.
Nasty chest infection on 18 Feb. the infection got steadily worse causing me to stay in bed for 8 days. Hacking cough, racing heart rate, low sats (we have an oximeter) sweating and shivering. On 2 Mar my condition was getting worse so I submitted an econsult. A doctor called back at home on 8 Mar and prescribed antibiotics which I started on the 9 Mar. At the end of the course of antibiotics on 16 Mar I felt marginally better but on Friday/Sat 17/18 Mar I was getting worse again. On Sunday 19 Mar I was poorly and so called 111 The doctor immediately arranged for me to be admitted to the Acute Medical Unit Southampton hospital and was diagnosed with pneumonia and lactic acidosis. – after chest xray and ct scan. I was drip fed for both conditions and discharged Tue evening 21 Mar and sent me home with more antibiotics.
GP surgery review: living-well-partnership
Title: Terrible
Rating: 1 out of 5
Visited: January 2023
Everything done remotely ie email / text / econsult . I am sure this has made life easier for the doctors but it’s horrible for the patients. Very impersonal and uncaring. Can’t even get repeat prescriptions right , and no-one seems to care
GP surgery review: living-well-partnership
Title: Efficient and professional
Rating: 5 out of 5
Visited: August 2022
I did an engine consult yesterday and was called by reception today to attend an appointment with a GP. Very courteous reception and GP was very nice. He explained things clearly and was professional and listened to my concern. I have been referred quickly. All round a quick, courteous and professional service.
GP surgery review: living-well-partnership
Title: Disgusting incompetent oractice
Rating: 1 out of 5
Visited: July 2022
My husband called in to Botley surgery as tried for 3 days to get through on the phone. He was told a doctor would call him within 24 hours still waiting nearly 3 weeks later. No call no apology nothing!!!
GP surgery review: living-well-partnership
Title: Poor practice
Rating: 2 out of 5
Visited: February 2022
Put in an Econsult on the 9th Feb and I had a response to say I would be contacted by 18:30 on the 10th. Unfortunately I'm still waiting to be contacted.
GP surgery review: burgess-road-surgery
Title: Lovely lovely nurse 😊
Rating: 5 out of 5
Visited: January 2022
What a treat it was to be seen the nurse at the end of what was, I'm sure, a very busy day.
Despite the tiredness, she welcomed my son and I with the most contagious and engaging smile, whilst calming explaining to us every step of the pre-school immunisations.
I don't often come to the surgery but this nurse and one of the doctors I saw 3  years ago after my son was born, are really two amazing individuals.
GP surgery review: highfield-health
Title: A caring listening practice
Rating: 5 out of 5
Visited: February 2023
3 members of my family have all found the doctors and receptionist to be responsive, professional and caring. They bring humanity into their work in quite difficult circumstances.
GP surgery review: highfield-health
Title: Brillliant
Rating: 5 out of 5
Visited: October 2022
I have been registered with Highfield Health for a few years but hadn't needed them for any reason until this week.

I used the eConsult online service late on Sunday night to ask about a prolonged worsening cough. They called me back early the next morning, and that afternoon they invited me into the surgery, listened to my chest, gave me advice and wrote me a prescription.

I know from the news that GP services are stretched so I was really impressed that Highfield Health could deal with me so quickly and efficiently.
GP surgery review: stoneham-lane-surgery
Title: Receptionist rude
Rating: 1 out of 5
Visited: January 2022
When call get told no appointments as nurse only works 2 days. You have to rearrange your life to get an appointment. The receptionist are very rude. When you have depression to be spoken to like you nothing.
GP surgery review: aldermoor-surgery
Title: Great on-the-day care
Rating: 5 out of 5
Visited: November 2023
I sent an econsult asking for help today and within 2 hours had a phone call from a wonderful compassionate GP to help me. I infrequently attend the practice but the two consultations I have had have been quick, efficient and from great GPs. Thank you.
GP surgery review: aldermoor-surgery
Title: Came through for us both
Rating: 5 out of 5
Visited: October 2023
Recently had need of aldermoor surgery for both myself and my high functioning autistic son. My son does not react the same as everyone else when he is ill and it’s very difficult to see what is going on. The assessing nurse practitioner called the situation and got him into hospital quickly, which ultimately saved his life. I was then seen a week or so after in a similar situation, but with a different issue and was met by the same nurse practitioner who assessed the situation really quickly and got me the treatment I needed. Back in the summer I obtained some insect bites. On the advice of the pharmacist I sent a quick photograph on the a consult . Within 10 minutes, a GP had phoned back and ordered further tests which showed a condition which had  it been left, could have made me very ill indeed. The GP arranged quick treatment and further testing in the future to make sure everything is going in the right direction. The decisions made were quick and communication was excellent. I have to say on all these different occasions this practice has come through for both myself and my son really quickly and made some sensible decisions. Very often, the GPs are working in the dark over the telephone and it’s only through careful questioning and obtaining different information that they make a decision. A lot of it must be based on kind of intuition because they can only go on what you say. I have been reassured this past couple of months that things are not being left to slide, but they are working diligently behind-the-scenes to make sure that things are being followed up on so thank you.
GP surgery review: aldermoor-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: August 2023
I rarely need appointments fortunately but when I do, the reception staff are always helpful and try to get me an appointment that fits with my days off from work. I'm pleased you can now book appointments in advance to which helps when you just need a routine appointment. 
I rarely see the same Doctor but they are all very professional and helpful and take my concerns seriously. The practice nurses are lovely too on the rare occasions I have seen them. I definitely recommend this surgery.
GP surgery review: atherley-house-surgery
Title: Poor communication
Rating: 1 out of 5
Visited: August 2023
They aren't very smart at communicating online. Following an econsolt they sent me a request for more information over SMS from a  short code number that I can't reply too. So how am I supposed to provide the info they are asking for?
GP surgery review: atherley-house-surgery
Title: Great Gp surgery
Rating: 5 out of 5
Visited: July 2023
I've had a few appointments over the last 6 months, all timely, same day or the next. Kind Gp's, gave good advice and providing the right treatment and investigations.
GP surgery review: atherley-house-surgery
Title: Highly professional practice
Rating: 5 out of 5
Visited: May 2023
I have had suffered from a few health issues recently. The receptionist has booked my appointment in a timely manner and my GP has listened to me, has asked additional questions and has examined the area of concern, and later has referred me to the relevant specialist. I highly recommend the professional service provided by the staff at the Atherley House Surgery.
GP surgery review: atherley-house-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
Very caring and helpful. 
The surgery is very convenient and close to where I live so I am very happy with all the staff.
GP surgery review: atherley-house-surgery
Title: Poor Communication
Rating: 2 out of 5
Visited: March 2023
Asked by GP text to make a telephone appointment to discuss my cardiac drugs with her.
Have tried to make an appointment several times but receptionist unable to book in advanced as books are closed for 3 days in a row.
I’m working.. so need to plan for my days off.
I’m new to this surgery and understand the pressures GP surgeries are under but it’s quite rude attitudes from the reception staff . Makes me feel an inconvenience and reluctance to even phone again. I do use the NHS app but can’t book an on line telephone appointment.