janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: puckeridge-&-standon-surgery
Title: Great General Practice
Rating: 5 out of 5
Visited: December 2022
I have used this GP Surgery for many years. 
As someone with a chronic health condition I rely on them in varying degrees throughout the year.
Polite, efficient and helpful staff.
Continued good service throughout these continuingly difficult times.
GP surgery review: puckeridge-&-standon-surgery
Title: Never had a problem
Rating: 5 out of 5
Visited: October 2022
I've been using this practice for many years. Reception staff have always been polite and helpful, I'm sure they respond to being spoken to in a courteous manner. 
The doctors have always been top class.
GP surgery review: puckeridge-&-standon-surgery
Title: Not Interested
Rating: 1 out of 5
Visited: August 2022
We called the surgery this morning as our son has been bitten by something on his eye and it's swollen shut, the response from the surgery was to go to the chemist. We have been into the surgery twice in the past three years and there have never been more than three people waiting.
 I don't think the 1.25% uplift in national insurance contribution to fund the NHS is good value at all totally disgusted.
GP surgery review: hall-grove-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Once I understood how your systems works, I was very impressed with the help and service that we received. Nothing was too much trouble. From the receptionists to the doctor. Thank you all so much for your professionalism, kindness, thoughtfulness and hard work.
GP surgery review: hall-grove-group-practice
Title: Unable to contact
Rating: 1 out of 5
Visited: October 2023
Trying to get test results I called and was held in a que for more than 15 minutes with the recording telling me I was in position number two throughout the call. Tried the auto call back and a recorded voice advised “no action taken” after the request was made. Tried the eConsult but advised no longer taking requests at 15.30. Tried calling the surgery to see if there was anyone actually working there to be held in a que at ever increasing positions. Gave up when I arrived at position number 9.
GP surgery review: hall-grove-group-practice
Title: Rude receptionists
Rating: 1 out of 5
Visited: August 2023
Very rude receptionists, condescending and not at all helpful. A medication I need to take every day without fail or I will suffer and they cannot just get a signature before bank holiday and I will have nothing.  My repeat prescription for years pharmacy deleted it but the surgery are not at all helpful in trying to get the script back across. I just get told "what do you want me to say?" "The doctor will be very angry with me if I send him a message" who cares?? Don't prescribe me antidepressants that cause awful withdrawals if you are going to make me go without them!
GP surgery review: hall-grove-group-practice
Title: Rude reception staff
Rating: 2 out of 5
Visited: June 2023
Reception staff are rude. The lady I spoke to this morning literally hung up when I was trying to ask a question. 
I was of the understanding that the NHS was to help people guess I was wrong.
GP surgery review: hall-grove-group-practice
Title: Sadly has deteriorated
Rating: 3 out of 5
Visited: April 2023
It seems that this surgery is now run for the benefit of the doctors, not the patients. Before Covid, blood tests could be done here, & staff & doctors were easily accessible. I've not had a face to face appointment since before Covid - now I need a blood test ( do everything online they say , not convenient for oldies like me ) & a medication review, which I can't have until I've had the blood test - oh & when you call to make the review appointment you'll be required to tell your weight, & blood pressure! This surgery doesn't offer Covid vaccines & boosters (nearest are over 10 miles away ), I can't drive anymore, & can't afford taxis everywhere. The national health service in general needs a huge overhaul, plus making local patients the main priority for GP surgeries. It should be easier to get the basic things done at one's GP surgery - no Covid vaccine facilites, but they'll do holiday jabs & the like. And the e-Consult is too impersonal. No wonder people complain that our doctors don't know us anymore. They have become too detached from their patients, & forget that like with other big organisations are there to serve us.
GP surgery review: hall-grove-group-practice
Title: Rude receptionist
Rating: 1 out of 5
Visited: March 2023
Rang to enquire about a prescription that I will need and the receptionist was very blunt to me, I was on asking a question 
It's stated on signs don't be rude to staff "well it works both ways
GP surgery review: hall-grove-group-practice
Title: So pleased we moved
Rating: 5 out of 5
Visited: May 2022
This Practice is superb.  We moved to Welwyn Garden City four years ago and joined the surgery.  Everyone is helpful and kind.  Nothing has been too much trouble.  The trainee doctors are excellent, one even rang me the day before my surgery to wish me good luck.  His excellent support picked up how ill I had become whilst on the Waiting List for surgery and resulted in surgery within weeks.  When I was prematurely discharged from hospital the excellent and quick response from the surgery saw me quickly back to hospital, the practice went above and beyond to support us in a crisis. The E Consult system is very useful, and we have all been seen promptly if necessary.  Our daughter's Military application was dealt with efficiently and thoroughly.  We would like to thank all the team for the support our whole family has received since our move, you are very much appreciated.
GP surgery review: peartree-lane-surgery
Title: Exceptional Service, Thank You.
Rating: 5 out of 5
Visited: September 2023
We would very much like to express our gratitude and thanks to the practice. It was mid afternoon last Friday and I was aware that capacity would have been reached several hours previously. My sister to whom I am a full time carer, is quite complex to deal with in the community. She was in great discomfort and had become extremely distressed and I was at a loss of how to help her. I can't put into words what a difference the receptionist we got through to made. This lovely lady was empathetic and at no time was she ever dismissive. She was patient and listened, she suggested several ways to help me and when these weren't possible she put us on the list to be triaged without any fuss and made it very clear what would happen next. It was a most welcome experience at a very stressful time.

We received a call from a GP within the hour and again was treated with kindness. This Dr also went the extra mile, thinking outside of the box and prescribing items that over the weekend made a world of difference, enabling my Sister to cope with the situation and bringing her welcome relief.

I have been with this practice all my life which is over 50 years. We have experienced many changes and like everyone else have sometimes found it challenging to adapt. However, the support we receive from the surgery is exceptional and without this it would be impossible for me to manage her in the community. We feel very lucky to have some amazing people fighting our corner. Thank you again.
GP surgery review: peartree-lane-surgery
Title: Very reassuring
Rating: 5 out of 5
Visited: July 2023
Your Review:  One of the doctors, (not one I'd met) was reviewing a recent set of routine blood tests for me, and noticed a very small deterioration in one of the figures. As a result, my prescription needed to be altered and my results are now normal. It is very reassuring to me that such background checks are being done with such attention detail: it would be so easy for a small deviation amongst many to be missed. I am very grateful to the doctor, and to Peartree Surgery.
GP surgery review: peartree-lane-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
Called with urgent problem and although all daily appointments were gone given same day time to see Practice nurse who was able to prescribe me antiobotics. Really impressed with everyone I dealt with.
GP surgery review: peartree-lane-surgery
Title: Poor practice
Rating: 1 out of 5
Visited: June 2023
I have been trying to get an appointment for my son for the past week, there is never any appointments to offer even if you call early in the morning. They eventually offered an appointment for a months time away this is appalling service some issues can not wait a month and require investigations to start as it’s not always as simple as one doctors appointment to get the issue solved.
GP surgery review: peartree-lane-surgery
Title: morning competition to book an appointment
Rating: 4 out of 5
Visited: March 2023
Patients are expected to try for non-urgent appointment every morning by calling or by going online until they get one. After variable time period in the morning, the appointment booking is closed everyday. Even non-urgent appointment booking process is suspended. I will have to try everyday even if I need the appointment in a months time or later. Is this not unavoidable anymore?
GP surgery review: peartree-lane-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: August 2022
I had been having trouble with the pharmacy I normally get my repeat prescriptions from for some months now. They ordered items I did not need, or completely forgot to submit a repeat prescription.
I contacted the surgery and spoke to one of the prescription clerks.  She was incredibly helpful and very understanding.  She submitted a prescription and changed the pharmacy for me. Can’t thank her enough.
GP surgery review: peartree-lane-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: July 2022
I initially contacted the surgery regarding Covid symptoms and for advice as my asthma symptoms had worsened.   I was contacted almost immediately, the GP was very reassuring and helpful.  
I went on to develop post covid syndrome/long covid and received excellent care and support. Everyone from the receptionist to the GP’s have been supportive and caring, 
I would have no hesitation in recommending this practice.
GP surgery review: peartree-lane-surgery
Title: Great Nursing Care
Rating: 5 out of 5
Visited: May 2022
I wish to thank the entire Peatree Lane and Moors Walk Nursing Team for the excellent care provided to me from January until May following a minor procedure. The whole team are a credit to the practice and the NHS.
GP surgery review: peartree-lane-surgery
Title: Brilliant service
Rating: 5 out of 5
Visited: May 2022
I’ve been using The Peartree practice for 25 years and I can truly say it’s gotten better with age, gone are the long waiting time when trying to get an appointment or Triage call, prescription sent more or less straight away, continuity with Dr’s. Keep up the good work- thank you so much.
GP surgery review: peartree-lane-surgery
Title: A really caring practice
Rating: 5 out of 5
Visited: March 2022
This is a really caring practice. All staff, both medical and administrative, do their best to help patients with their concerns. I have had to contact the surgery quite a few times recently and have been treated with great consideration and kindness by all concerned. My problems have been taken seriously and everyone has been very helpful. I find this to be  an excellent practice.
GP surgery review: spring-house-health
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Normally can get appointment and extended hours make it easier for an appointment with working hours.
GP surgery review: spring-house-health
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
During the strep scare with children I contacted the surgery and was immediately offered a same day appointment. Receptionist was very attentive to my concerns and my child was seen that morning by a GP who also advised me of abx shortage and most likely pharmacy to visit to get medication
GP surgery review: spring-house-health
Title: Lovely supportive team
Rating: 5 out of 5
Visited: December 2022
The Spring House team are kind and supportive and do their best to help patients. Even when very busy they listen to your issues and do they can to fit you in with a doctor. The doctors are also kind and proactive in helping you . Overall the team do their very best to help you with your health and make you feel they have time to listen to you.
GP surgery review: spring-house-health
Title: Bad Service
Rating: 1 out of 5
Visited: November 2022
I was booked this service by my GP surgery for Saturday clinic (26/11/22) 
The lady on reception barely looked up at me. No sympathy or compassion, just said “you can’t be seen” for being 5 mins late. I know it’s not good to be late but I’m an ex-practice manager, if you see someone in pain or distress it doesn’t take much to ask the doctor themselves if it’s still ok for a patient to be seen. Receptionists are trained to say “I’m not medically trained” so a word of advice would be, don’t make medical decisions on your own. I’ve got funny coloured stools coming out. God knows what’s wrong with me. A smile or a bit of compassion would have been nice today but I’ve left untreated and feeling worse then I did to start with. Glad I’m not a regular patient. Thanks Springfield Receptionist!
GP surgery review: spring-house-health
Title: Very supportive team
Rating: 5 out of 5
Visited: September 2022
I have called and visited Springhouse numerous times over about a decade. Of course they can’t magic appointments up when not javailable, however they are very attentive to patients needs. For example they called me recently with a late cancellation. They often give you the extra time and reassure you when you need it most. I am most appreciative of the reception team, doctors, nurses and pharmacists. I have found staff in all these roles go over and above to help you .
GP surgery review: spring-house-health
Title: Great practice
Rating: 5 out of 5
Visited: September 2022
Reception and office staff are really kind and helpful. The GP’s are equally amazing. Always take time to listen and discuss before prescribing any medication
GP surgery review: spring-house-health
Title: Used to be a great practice
Rating: 3 out of 5
Visited: April 2022
The practice which used to be 8am to 8pm Mon to Sun, with walk-in appointments was so great that we would tell our family members we had the best practice in town. Now with limited times and no appointments with a flawed system where calling at 8am and 1pm gets you no appointments other than time wasted on the phone queue - they really have gone down the drain. It's a shame really as the doctors are really great. But when they tell you to make an appointment urgently to discuss results from tests taken and the next available appointment is two weeks away
.. you might end up dead before they ever call you back.
Other than the general practice area been so badly managed with the doctors timings, the midwife and nurse appointments were available abit more readily for myself during pregnancy and my new baby and his vaccinations. 
Bring back 8am to 8pm, and walk-in appointments! Serve your community!
What sucks even more is that the urgent care centre across the road from this practice has also reduced thier hours. What is wrong with this system? Shame on you nhs!
GP surgery review: the-garden-city-practice
Title: No equipment for wound care
Rating: 2 out of 5
Visited: December 2022
Regularly attend the surgery for wound care. The surgery always has little to no wound care stock. The nurses do the best job possible but often I need to go to QE2 where they have all the equipment.
GP surgery review: the-garden-city-practice
Title: Excellent staff and doctors
Rating: 5 out of 5
Visited: October 2022
Recently joined this practice excellent staff and doctors very polite treated with respect and kindness also like to thank the reception staff and practice manager who sorted my blood test results out
GP surgery review: the-garden-city-practice
Title: Impossible to reach
Rating: 1 out of 5
Visited: July 2022
I call and wait for 30 -60mins just to get cut off. Can't access their online system as it tells you to contact the surgery to register so that's a waste of time. Maybe they want people to walk in to book appointments.
GP surgery review: the-garden-city-practice
Title: Above and beyond
Rating: 5 out of 5
Visited: June 2022
I saw the nurse today, she went the extra mile for me which I get the impression she does for all her patients. What a star!
GP surgery review: the-garden-city-practice
Title: Good Doctors if you manage to get an appointment!!
Rating: 2 out of 5
Visited: February 2022
Unreasonably long telephone wait times (frequently over an hour just to get through to reception!) When you do manage to speak to someone standard non emergency appointments are gone.
Since amalgamating their practice in to one main building (Birdcroft Road) Phone wait times have become ridiculous and extremely frustrating.
GP surgery review: douglas-grove-surgery
Title: Huge improvements
Rating: 5 out of 5
Visited: November 2022
I have been a patient at Douglas Grove for 12 years and a few years ago you couldn’t get through on the phone and appointments were hard to come by. I hadn’t been for a few years but in the last year have had a few appointments. The new phone system has made things a lot easier. You may have to wait but you at least know how many people are ahead of you.
I have always been able to get same day appointments with Nurse practitioner or Dr or Telephone appointments when I don’t need to be seen in person. For non-emergencies I have been able to book online for appointments within a week.
When being seen in person it has been on time or within 15mins of my appointment time (and that was only because they were a Dr down). 
It has been a pleasant surprise to see the changes. They have clearly worked hard to improve the patient experience.
GP surgery review: little-waltham-&-gt-notley-surgery
Title: Service has collapsed
Rating: 1 out of 5
Visited: December 2023
Unable to make a booking at reception…..told to phone instead as they don’t have enough medical staff due to sickness.

Made over 100 attempts to get through the following morning, finally got through at 8.45am, answer phone message directs me to the online booking system…. Use option 2 for reception…..which is then engaged so a total waste of time

Can’t use the online system as that’s been turned off.

Get through again at 9.15 and this time  don’t press 2 …. Wait for the end of the message and Get into a queue system which when finally answered ….told that there are no appointments left and told to try again tomorrow.

We can however take time off work and come for the 1230 emergency queue but as we can’t get there until 1.15 am told we have to rest everyone the same so turning up late to this is not an option. Explained that my wife can’t leave work early and in return the Receptionist says that we’ll if it was an emergency she would take the time off….a total lack of understanding of what my wife does for a living but a superb example of why the surgery has no staff at the moment.

Very sadly concluded they are not functioning as a viable service, no compassion and no organisational backup plans.
GP surgery review: little-waltham-&-gt-notley-surgery
Title: Great as always
Rating: 5 out of 5
Visited: September 2022
Used the e-consult and had a phone call within two days, appointment with my Dr within 4 days. 
The appointment was only in 4 days, because I prefer to see ‘my’ Dr., otherwise it would’ve been made sooner. 

In all this chaos and criticism, I felt I had to leave a Thank You (couldn’t use capitals) to all the staff for listening, supporting and understanding.
Thank you
Theresa Leonhardt
GP surgery review: little-waltham-&-gt-notley-surgery
Title: Booking system a joke.
Rating: 1 out of 5
Visited: June 2022
I keep trying to book an appointment for my daughter after being told by a doctor I need to make an appointment for 4 weeks time. I get told, call in 3 weeks as the diary is open, I do this and then I get told call in 2 weeks so I do that and it’s still not open. Your reception staff are not compassionate at all and I ended up crying on the phone as I’m so stressed trying to get an appointment for my baby and I can’t just sit on the phone for 20 minutes at a time with a new baby trying to book an appointment. The answer I got is ‘the diary isn’t open the person that does the diary hasn’t released it’ can’t even give you a time of when this diary is going to be opened. I have never known anything like this and still when you’ve got a new mum on the phone crying there’s no apology for being told to call today and still not being able to book an appointment. It’s an absolute joke and the reception staff definitely need to go on training courses or just be a nice human being!!!!!! I have a feeling I will call up and then they will tell me all appointments are full.
GP surgery review: little-waltham-&-gt-notley-surgery
Title: The Pharmacy Staff and New Driver
Rating: 5 out of 5
Visited: February 2022
Absolutely Fantastic Service! The pharmacy must have realised that some of my medication is to heavy for me to carry with my current medical situation and without any prompt from me arranged for the intire prescription to be delivered to my home. This was a most welcome surprise as it is sometimes difficult to arrange transport to collect my meds. So a huge Thank You to everyone who made this happen.
GP surgery review: the-laurels-surgery
Title: Shocking service
Rating: 1 out of 5
Visited: October 2023
I understand that the NHS is stretched and that GP surgery’s are busy. 
However during the past month I have had no choice but to access out of hours services for my 8 year old child who had a severe chest infection, my husband had to attend out of hours for ongoing stomach problems where he was advised to book a follow up GP appt that we have been unsuccessful in getting. 

I called this morning and got through after 8 minutes to be told, sorry no appointments call back tomorrow. I suffer with aniexty and have a throbbing pain behind my knee that I am concerned could be a DVT, therefore I will be attending A&E just incase as I’m unable to get a medical opinion. 

Can’t remember the last time I actually was given an appointment for anything. We will be moving surgeries as even the attitude of those on the phone is appalling each day.
GP surgery review: the-laurels-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: May 2023
Excellent audiology service. The waiting time was short,the audiologist gave me an explanation of the process of extracting the surplus wax lodged in my ear. The whole process was without discomfort.
GP surgery review: the-laurels-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: January 2023
If you're lucky enough to get through on the phone, you've got to be extra lucky to get past the reception for even a phone call from the triage. I've been trying for 2 years to get an appointment over stomach issues and still have not seen a doctor. There is high risk cancer I my family and I'm concerned. The anxiety I get just trying to get an appointment is debilitating. Just all round awful practice and service!
GP surgery review: the-laurels-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: December 2022
Excellent surgery. All of the staff are highly professional, very efficient and friendly. The Doctors are very thorough and must be some of the best available. The surgery is spotless and run to a very high standard.