janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: city-health-centre
Title: Poor experience of the Health Centre
Rating: 0 out of 5
Visited: March 2023
Since been transferred here trying to obtain information and details, as well as medication and treatment and continues to be problematic. Emails are endlessly ignored and I often find myself having to go to 111 because repeatedly requests are ignored, and leaves me reliant on using other people's medication to manage known ongoing conditions.  
I consider this practice to be unacceptable and in fact dangerous, however I'm left with no other options. I'm not consulted over decisions made regarding my health care, and even after decisions have been taken without my knowledge the first time I hear about it is when I receive information via text and post. Assurances made that someone will get back to you exactly don't happen, and then when you raise this you find that you have two then endlessly repeat the same information over and over again. In the meantime whilst receiving the above treatment, of course the expectation is that you will treat them better than they treat you.
GP surgery review: city-health-centre
Title: It's not actually open
Rating: 1 out of 5
Visited: November 2022
Despite this very nhs website saying it is, there is no walk-in at this centre. I travelled in to Mcr centre feeling like death warmed up on a crammed tram to cross thronged streets, only to find no service and the most unhelpful staff imaginable as I wheezed out of breath. Potential bronchitis with an asthmatic - not interested. They didn't make any recommendations of where else I should go or what I could do. Appalling.
GP surgery review: city-health-centre
Title: Not a walk in centre
Rating: 1 out of 5
Visited: September 2022
Visited today but found they don't do in person appointments anymore, it's all by telephone. Wish the website had said that before I made the journey in.

I was able to leave my number and a clinician called me within half an hour but I could have done that from home without the hassle of getting to the clinic with my 4 year old.
GP surgery review: city-health-centre
Title: Unhelpful and Rude
Rating: 1 out of 5
Visited: July 2022
Visited the practice today as a walk in patient - was told they werent a walk in centre anymore and the website needs to be updated. Phoned 111, had a telephone consulation and was advised to call the practice to make an appointment for a consulation with a GP. Called the number provided and there was no answer, as I had already been there today I know it was quiet and there were no patients in the waiting room. So I left my phone ringing and walked back upstairs to be told they were too busy to answer my call even though there was no body waiting. Furious wasnt the word. I spoke to the guy behind the counter and advised that 111 had told me to call for a consultation. The guy behind the counter said I dont why they said that and I dont know how they would get the details from NHS 111 and basically told me there was nothing they could do, I will never use this service again.
GP surgery review: city-health-centre
Title: Excellent GP Surgery
Rating: 5 out of 5
Visited: July 2022
This practice I’ve found to be excellent - the best service I’ve ever had. So modern and no hanging on calls to reception pleading for an appointment!  After submitting the online form with description of symptoms, triage text me within 10 mins to say a GP would call me on the same day. He called within 30 mins of the text, I couldn’t believe the quick service. Very impressed with his manner and listening to what I said. I felt as if he was genuinely interested and certainly I didn’t at all feel rushed. I was issued a prescription to my pharmacy which was convenient to collect. Really impressed how efficient it was and no difficulty in filing in a form, it’s so simple - I much preferred getting to the correct person first time than hanging on the phone and going through my details over and over to a busy receptionist. Great service and I would highly recommend this practice to anyone. I was able to choose which pharmacy I got my prescription as I find others quicker and friendlier than the one in the same building.
GP surgery review: city-health-centre
Title: Unregistered twice & got wrong test results
Rating: 2 out of 5
Visited: June 2022
I used the practice for around 4 years mostly for taking regular blood tests for a health condition: the doctors and nurses I have dealt with are generally nice and competent, and obtaining an appointment was fairly easy most of the times (that is if you have the patience of waiting on the phone listening to a repetitive tune for several minutes - but then what services don't follow that pattern in this country?).
However, I have no idea what is wrong in their computer systems or else, but I somehow got unregistered from the practice _twice_ without me requesting it: didn't change GP, didn't move houses - I simply received an email reading that my request had been received and the Patient Access account locked.
Another time I got mixed-up test results: had done one of my blood tests, and I received another person's urea analysis instead.

I highly recommend avoiding this practice, as I fear elder or other vulnerable people might be seriously impacted by such "mistakes".
GP surgery review: city-health-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: February 2022
I rang to get an appointment as our local walk in centre had closed down and my GP was closed.  A GP called me back within 30 mins after I’d submitted some photos. Got a prescription sent to my local chemist within minutes. This is an excellent service and I highly recommend
GP surgery review: city-health-centre
Title: Don't bother... can't walk in any longer
Rating: 1 out of 5
Visited: February 2022
This used to be a good walk in centre, now they have removed the walk in element and you cannot be seen in person. Now it is a online/phone appointment - what is the point in that! terrible decision to remove the walk in /self present route.
GP surgery review: new-islington-medical-centre
Title: Consistent Exceptional Care, Support, and Services
Rating: 5 out of 5
Visited: December 2023
I have consistently been impressed by the exceptional level of care and service provided by both the telephone representatives, GPs, and nurses.

In my recent interactions with this medical practice, I needed assistance with a somewhat complex matter, and the representative demonstrated their ability to navigate the situation proficiently. They not only consulted with others seamlessly but also rearranged an appointment for me while combining it with another for my convenience. What's remarkable is that this high standard of service from the telephone representatives is not an isolated incident; it is the norm. The telephone representatives truly stand out for consistently delivering exceptional service.

In a separate but equally noteworthy experience, I engaged in a consultation with a GP. The process was smooth and efficient as the telephone representative explained what information was required and offered various ways for me to produce that information in a manner that made me feel comfortable. They scheduled a telephone appointment with a GP for the same day. The GP I spoke with was not only professional and courteous but also conducted a thorough investigation into the matter at hand. The advice and the plan provided by the GP for next steps going forward were of great value to me, and I am truly grateful for their help.

The consistent level of service extends to face-to-face appointments as well. Whether it's a phone call or an in-person visit, every interaction with the professionals at this establishment has left me impressed with their professionalism, proficiency, and courtesy.

In summary, I can confidently state that the exceptional level of service I have received, both for myself and my mother, surpasses what I've heard from others about their experiences with GP services at alternative establishments. I am truly grateful for the consistently high-quality care and service provided by New Islington Medical Practice.
GP surgery review: new-islington-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: December 2023
I phoned in the morning and was in by 4pm. I can’t praise the surgery enough I’m very very happy with their efficiency and friendly nature. Brilliant thank you for your help
GP surgery review: new-islington-medical-centre
Title: Pointless Appointment
Rating: 3 out of 5
Visited: August 2023
I took time out of work for an appointment to be told to “keep my eye on it” for 4 weeks. Prior to this appointment, I had already sent images online and answered the same questions that I was then asked again at the appointment. The doctor had all the information in the notes so unsure as to why I was asked all of this again. Surely a decision to “keep an eye on it” could’ve been decided from the images and information I had already provided and saved me time / a journey / taking time out of work. Really frustrating and disappointing service.
GP surgery review: new-islington-medical-centre
Title: Best practice
Rating: 5 out of 5
Visited: July 2023
I had an appointment at this practice at the end of July, I was seen in good time and the waiting area was big, airy and comfortable.
The doctor that saw me was friendly and gave me a thorough examination setting my mind at ease. Thank you
GP surgery review: new-islington-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2023
Had a test for COPD. My Dr was lovely, she warned me first that it’s difficult to do. There is a lot of blowing into a tube. Untill it’s saying they have enough info.
I was very happy with the whole experience . My Dr noticed I looked a lot better and I explained how I have decided to be very proactive in looking after my health since my diagnosis. I’m taking it very serious building my immune system and losing weight at the same time. I’m glad she noticed a difference since she last saw me at Xmas. This reassured me it’s working and for her to comment made my day.
GP surgery review: new-islington-medical-centre
Title: great practice
Rating: 5 out of 5
Visited: March 2023
The reception of the New Islington Medical Practice is always prompt when assisting me, speaks clearly.  They send me a message with the details of the appointment, always cordial and in a good mood!
GP surgery review: new-islington-medical-centre
Title: Empathic
Rating: 5 out of 5
Visited: March 2023
During my visit to see the GP today, I was signed in promptly by a very competent receptionist, who was quick and humorous. For example whilst I appreciated her humour I accept that not all will,  as it’s a doctors surgery. Nonetheless when she asked me how I was (The usual ice breaker) and I gave her the usual response that being ‘great and thanks for asking’ I returned the formality and her response just cracked me up, as she said ‘Well I’m living my best life’ What a fantastic way of sharing her job satisfaction. Just fabulous! Then on seeking the GP who always listens and responds appropriately, very professional. On my way out I referred to his nurse assistant by the wrong name and neither of them corrected me. So clearly busy. So as usual my experience of the practice as a whole is that they endeavour to meet the community’s needs more so than not. Arguably there have been times where this hasn’t been the case, but wherever possible, they’ve kept me informed. 

We (I) note, that these are politically trying times for NHS and the impact of this falls on communities.
GP surgery review: new-islington-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Very impressed with the young man on reception he was professional, polite and informative as was the member of the care team I spoke to
GP surgery review: new-islington-medical-centre
Title: Disappointed
Rating: 3 out of 5
Visited: January 2023
So I phoned the doctors to find out my results of my recent ECG the receptionist informed me that the doctor hadn’t looked over them yet,I asked when will he look at them I was informed over the next week or so not the result I was looking for,especially when I’m trying to find out what going on with my body,
GP surgery review: cornerstone-family-practice
Title: Cancelled appointment
Rating: 1 out of 5
Visited: March 2023
I managed to get an appointment after trying on the telephone for over an hour.
On the day of the appointment I received a text to say it had been cancelled, now I do understand that these things happen but my major complaint is that I have to now spend my morning trying to ring them back,
My appointment was regarding my anxiety and now having to try to get through again fills me with dread,
GP’s are suppose to make you better not worse.

Practice Manager please note - the least you can do is ring all cancelled appointments to rearrange, not us having to try to get through that Again
It’s simple customer service
GP surgery review: cornerstone-family-practice
Title: Long wait times, reluctant to get to the bottom of issues.
Rating: 1 out of 5
Visited: March 2023
I have been a patient at Cornerstone for 10+ years, after the merge with the audenshaw branch it has gone even more downhill. Waiting times have always been bad having to wait 3/4 weeks to speak to a doctor on the phone, with the GP then rushing you off the phone as quickly as possible. 

I had developed a condition and it took several attempts of getting fobbed off by the practitioners with medication, instead of assessing the root cause with a simple 30 minute test that diagnosed the issue instantly after months of trying. If it was something more serious I would seriously doubt their ability to identify the issue promptly or even offer the chance to triage the issue within a time frame of less than a few weeks.

The only good thing about the practice is the reception staff are lovely, contrary to what most reviews say online they are always helpful and you can tell they are doing the best they can with the state of the health service and the insufficient capabilities of this practice in general. 

My advice, search for a different GP practice as they are somehow taking on more patients, adding to the existing workload, when the service they offer currently at the minute is massively inadequate.
GP surgery review: cornerstone-family-practice
Title: Bad practice
Rating: 1 out of 5
Visited: March 2023
I have high cholesterol and  fatty liver disease and I have been waiting for more than four years for appointment and blood test. I am working full-time and one I am trying to call just waste my time. The last Blood test was before three years before I had moved hear. I will leave this GP.
GP surgery review: cornerstone-family-practice
Title: Brilliant GP practice
Rating: 5 out of 5
Visited: March 2023
I attended today for a cortisone injection to my knee. The doctor was very professional and friendly and made me feel at ease. The procedure was completed in a timely manner with minimal discomfort and I am very happy with the care I have received at all times with this surgery.  Thank you.
GP surgery review: cornerstone-family-practice
Title: Wonderful health care professionals
Rating: 5 out of 5
Visited: January 2023
Myself and my family have been attending this practice for many years and find the doctors, nurses and any other staff we have encountered to be extremely approachable and understanding. We have a Doctor that we see regularly at the practice whom we feel really listens and actually cares a great deal. He always goes above and beyond our expectations in a health care professional. Thank you!
GP surgery review: cornerstone-family-practice
Title: Very good practice
Rating: 5 out of 5
Visited: December 2022
I have never write a review before but must want to do it for Cornerstone.
This is the best practice i would say. The staff and doctors are very helpfull. Whenever i had to visit the practice I have always get a good treatment for my problem.
I would recommend it to everyone!
GP surgery review: cornerstone-family-practice
Title: Excellent practice!
Rating: 5 out of 5
Visited: December 2022
This practice is outstanding! The staff at reception answer to your questions and help you and all the doctors are very helpfull. Whenever i went there, I always got something good for my problem. I always recommend this practice to all my friends. Great practice!!
GP surgery review: cornerstone-family-practice
Title: Friendly staff and practice
Rating: 5 out of 5
Visited: December 2022
Reception staff are so helpful and doctors go above and beyond to resolve your issues, always had a good experience at this practice
GP surgery review: cornerstone-family-practice
Title: Waste of time
Rating: 1 out of 5
Visited: December 2022
Spoke to doctor yesterday she told me to phone at 8 as she wanted to see me face to face as I am not good at all I phoned for 2 hours someone rude woman eventually answered to be told 9th of January the next appointment she was very rude saying the doctor told you to ring at 8 not 10 I told her I couldn’t get through she said yh well we’re busy (rude) why are you expecting new patients when you can’t see the ones you have. I will go a&e and never use this doctors again.
GP surgery review: cornerstone-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: December 2022
The whole team was very good responsive and the service was prompt. I am very confident to recommend their services to friends and family.
GP surgery review: drs-hanif-&-bannuru
Title: Amazing same day service
Rating: 5 out of 5
Visited: December 2022
I called on 30th dec as my son had a sore throat and chesty cough. I was seen within the hour by a practice nurse who was lovely and so thorough and prescribed antibiotics
GP surgery review: drs-hanif-&-bannuru
Title: Best Practice
Rating: 5 out of 5
Visited: May 2022
I have been with this practice 30 years and never had a problem. All staff, Doctors and Nurses have always been lovely and helpful. Even though appointments are supposed to have a time limit you never feel rushed and the doctors listen to everything you need to say. The reception staff do their very best to help and give advice. Couldn't recommend a better Doctors!
GP surgery review: eastlands-medical-centre
Title: Consistently great service and support
Rating: 5 out of 5
Visited: January 2024
I have been with this surgery 40yrs, the doctors in my surgery are great, the appointment booking system works and not a free for all and the receptionists provide great support given they are so busy.  I like to see one particular doctor and appreciate I may have to wait but I'm fitted in as quickly as they can and I feel I'm looked after by my doctor.
GP surgery review: eastlands-medical-centre
Title: Physician - amazing!
Rating: 5 out of 5
Visited: September 2023
Been to see her twice now and she is incredible. Really thorough and cares about the person sat in front of her. 
Got my bloods first time too which never happens and really explains what the medication is she suggests etc. Would rather book into see her than the nurse or GPS tbh
GP surgery review: eastlands-medical-centre
Title: Fab practice
Rating: 5 out of 5
Visited: September 2023
Been in for my health review and was greated by very pleasant reception staff, went in and was given a very thorough examination and blood taken, was amazed at how well things explained and all my questions were answered. I came from another surgery and never got a service like this. I would recommend it to anyone .
GP surgery review: eastlands-medical-centre
Title: An example for others to follow
Rating: 5 out of 5
Visited: August 2023
When I describe my experience of this practice to my friends they tend to get very jealous. Friendly and efficient reception staff and good, caring doctors. What more could a patient want.
GP surgery review: eastlands-medical-centre
Title: Very Good
Rating: 5 out of 5
Visited: July 2023
Very Good.  Helpful in every way with ongoing care.  Good following up service
J Gough 19/07/23
GP surgery review: eastlands-medical-centre
Title: Helpfull staff
Rating: 5 out of 5
Visited: July 2023
I was treated with respect and curtiously
Quickly delt with,even though I only went to collect a prescription,which was ordered on phone
GP surgery review: eastlands-medical-centre
Title: Amazing practice with  lovely people
Rating: 5 out of 5
Visited: May 2023
Amazing practice that go above and beyond to help the people they care for whilst simultaneously keeping my mind at ease about the care being given to me.
GP surgery review: eastlands-medical-centre
Title: Service deteriorated
Rating: 1 out of 5
Visited: March 2023
Been a patient at this practice for over 30 years, in the past i have always had good service and always found the staff and doctors - friendly, professional and helpful.
During and since Covid the service has deteriorated Dramatically!
Covid wasn't my fault, had all my inoculations and followed all the rules - why did the service levels chang???
A lot of people have trouble with modern technology and should not be expected to 'do things on line'!???
Sadly now trying a new Surgery.
GP surgery review: eastlands-medical-centre
Title: Shocking
Rating: 1 out of 5
Visited: February 2023
The practice has gone down hill. Communication from the surgery is shocking, no response to emails, no updates on prescriptions. Try to make an appointment and can’t get one for weeks, get a telephone appointment and won’t give a time- if you miss the call they don’t try again, even if you call straight back and explain you missed it due to being in work. Massively let down by this surgery
GP surgery review: eastlands-medical-centre
Title: Doctors keep altering my medication without consultation
Rating: 1 out of 5
Visited: February 2023
Doctors keep changing my medication  to medication that doesn’t work. Causing distress as am disabled  and need medication that works.hospital recommended my medication and it worked fine until the practice started changing it .have told doctors many times that I need my original medication.thay reinstate the original then after a few months change my prescription again back to medication that does not work at all.its disgusting.again without consultation
GP surgery review: five-oaks-family-practice
Title: Wonderful practice that beats my expectation.
Rating: 5 out of 5
Visited: May 2022
We are a family of 5 and recently relocated to Openshaw and registered with Five Oaks Family Practice. The registration process and the initial GP visits went smoothly. The service we have received thus far was higher and better than expected given our experiences from other practices. I will highly recommend this practice.
GP surgery review: five-oaks-family-practice
Title: Prescriptions
Rating: 3 out of 5
Visited: March 2022
This isn't about my prescriptions, it's actually about my son, who is basically housebound, yet still can't phone through for his prescriptions, it's a absolute joke, it shouldn't go by what age you are
GP surgery review: florence-house-medical-practice
Title: 2 week wait for appointment
Rating: 1 out of 5
Visited: November 2023
My wife couldn't get seen in the gp as they had a 2 week wait she has gone deaf and can't hear very unsatisfied with the way we've been treated and how we can get an appointment what's the point of a gp if you can't get seen. They go on about how a&e gets so full it's because of them. If they actually saw people it wouldn't make a&e so full. They need to think of what they need to do to make the place better for everyone