janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: datchet-health-centre
Title: Worts surgery
Rating: 1 out of 5
Visited: January 2022
I was registered with the surgery in Sep'21. I was diagnosed with a skin condition in my previous surgery. However, the condition worsened towards the end of Nov'21. After 7 days of constant form-filling exercises, the doctor prescribed medicine. I am surprised that after sending photos of multiple bruises from constant scratching, no doctor was interested in seeing me. I am left with bruises and scars for the rest of my life because of doctors' negligence in providing immediate care. Moreover, my blood test results identified an issue whereby the doctor suggested a phone appointment on 24th Dec. I only came to know when I inquired about it on 28th Jan. When I mentioned no one informed me about this, I was told by the receptionist that it is the patient's responsibility. Here, I was thinking that surgery will inform me about any issue requiring attention on my blood test. This is after knowing fully well that they have more than half an hour waiting time if you phone the reception. Similar is the waiting time outside in cold weather if you walk into their surgery. Recently, they have rejected my request for a prescription saying they do not believe I have run out of medicine. Again, this wasn't informed. I only came to know when I called up after completely running out of medication. This is even after they are aware that I pay for my medication. I am amused to think that they think patients will fake medication running out.
This is the worst surgery in my experience, with rude staff at the reception and inconsiderate and apathetic doctors.
GP surgery review: lee-house-surgery
Title: Distressed
Rating: 1 out of 5
Visited: November 2023
I went to the surgery to collect a form I was told was ready and was made to feel like it was my fault that it was not there. The admin staff were curt and abrupt and I was given no apology for their error.
GP surgery review: lee-house-surgery
Title: Outstanding practice
Rating: 5 out of 5
Visited: September 2023
This surgery is outstanding in our opinion. The staff and care plus the quality has been the best we’ve ever experienced in an NHS practice. Always get through on the phone same day and usually always get an appointment for the children. All the GP’s and nurses really do care and the reception team are so helpful, really hearing your concerns and doing their best to support - I hope not to have to change practice! Please continue to be so wonderful Lee House!
GP surgery review: lee-house-surgery
Title: Was good a couple of years ago, now very poor
Rating: 1 out of 5
Visited: August 2022
Have tried to make face to face appointments for over 6 months now.
I disapprove of being grilled over the phone by a receptionist in order to get a telephone appointment with a GP that I do not know and does not know me. 
I dislike the attitude where the GP just refers you see an in house, (bought in?), "specialist" who also has no knowledge of you and your needs.
I dislike the in house "Specialist" standing some considerable distance, wearing gloves and a mask making decisions to then having to ask a GP to refer me on to a NHS hospital for treatment without properly examining me or knowing my other needs.
I have given up trying to get to see a real GP face to face as I feel that they no longer truly care about my health. 
This GP's surgery has declined into a pass the buck establishment onto the NHS.
I believe that it is a trend now that all GP's and their directors and parent companies are using to keep costs low and their bonuses and dividends high, all at the cost to the NHS.
It is inevitable then that the NHS is struggling as GP's dumb down and just act as a referral service causing NHS Hospitals to be overwhelmed.
It is interesting to note that the surgery car park and waiting rooms are now empty suggesting to me that the best you can get is a voice on the phone.
I feel that the GP's do not have any interest in me as a person anymore and just get passed around and treated as a body part.
So, so sad.
GP surgery review: lee-house-surgery
Title: Appointment booking a shambles
Rating: 1 out of 5
Visited: July 2022
Got an interview (phone) for 3pm today. I was rung at 2.10pm. I rang back immediately but told the receptionist that I was busy and could not take call and could the doctor ring back at 3pm as per the appointment I was given. I was then rung at 3.30pm and just missed picking up the phone. I rang back immediately told that the message that I was available would be passed on, but received a text saying I would have to rebook. I rang to rebook and was told I couldn't today, this week or even next week. That the only way to get any appointment is to ring back tomorrow at 8am. Really!!!!. What is more infuriating is that this is on the back of an appointment I had about a month ago when the doctor said he would discuss the problem further after I had a blood test. I had the blood test and did not hear anything and when I chased today told that the notes said blood test had been returned ok with no further action. I still have the problem ! Doctors are not the only people who are busy....a month later I am no further on except now infuriated . This is not the first time I have issues with the appointment system.
GP surgery review: runnymede-medical-practice
Title: Terrible Admin by the doctors
Rating: 2 out of 5
Visited: March 2023
I requested a fit note over a month ago using the e-consult service, a correct note still hasn’t been issued.  The first note I was issued with had incorrect dates and was a sick note instead of a fit note, also issued for collection at another surgery I don’t use.  Have been trying to get a correct note issued ever since.  If the doctor concerned had just read the e-consult request properly, or even copy/pasted it would have saved a lot of extra work for both myself and the admin staff in having to keep chasing up.  The last thing you need when you have been seriously ill is to have to keep chasing the admin on top of dealing with the illness itself.
GP surgery review: runnymede-medical-practice
Title: excellent service
Rating: 5 out of 5
Visited: March 2023
Within 3 days of enquiring about a consultation for breathing difficulty I had a phone conversation with a doctor, a chest x-ray , spirometry test, 2 face to face consultations and received prescribed medicines. I could not have had better service.
GP surgery review: runnymede-medical-practice
Title: Bad Pratice
Rating: 1 out of 5
Visited: October 2022
i’ve been waiting and calling for weeks and weeks and i’m still not a registered patient? What is wrong with the GPs in this area i need help and they can’t supply it, it makes you feel hopeless
GP surgery review: sheet-street-surgery
Title: Prompt attention
Rating: 5 out of 5
Visited: December 2023
Very prompt and efficient service from the team. An out of hours consultation and blood test were arranged at very short notice. We'll done to all involved.
GP surgery review: sheet-street-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: December 2023
Once again, a fantastic service delivered by the Sheet Street Surgery team. My problem was dealt with quickly, efficiently and extremely professionally. I feel so grateful to have access to this practice.
GP surgery review: sheet-street-surgery
Title: Excellent experience
Rating: 5 out of 5
Visited: November 2023
From the first telephone appointment through to the minor procedure taking place in the surgery, I have been extremely impressed with the whole service.
GP surgery review: sheet-street-surgery
Title: Excellent Service From My GP
Rating: 5 out of 5
Visited: August 2023
After leaving my A&E discharge letter at my surgery, I was called by a very pleasant receptionist to arrange a GP follow-up appointment. My GP was thorough, listened to my concerns and was very informative. My GP also called me the following day to check on my progress. 
I have been under the care of Sheet Street Surgery for many years and have always had the highest regard for both the surgery and it’s staff.
GP surgery review: sheet-street-surgery
Title: Friendly and efficient
Rating: 5 out of 5
Visited: August 2023
I had a great experience at my appointment. It was originally for me but my little boy was unwell and the doctor was able to accommodate us both. Discussion and advice was clear and caring.
GP surgery review: sheet-street-surgery
Title: Telephone
Rating: 3 out of 5
Visited: August 2023
Just taken me an hour and 45 minutes to get through to the surgery, including being stuck as 'caller number 2 in the queue ' for 45 minutes. Only one person answering the phone. Is this the best you can do Sheet street?!?
GP surgery review: sheet-street-surgery
Title: Absolutely fantastic
Rating: 5 out of 5
Visited: July 2023
I want to thank all the staff at Sheet Street Surgery.  I, and my family, have been patient(s) at Sheet Street Surgery for over 10 years.  Sheet Street staff have always been (and continue to be) so kind, understanding, compassionate, very helpful and provide excellent medical help.  As someone with a chronic respiratory condition and with two young children, I rely on and trust all the staff at Sheet Street for GP services for myself and for my children.  The Reception staff are very knowledgeable and so helpful in getting the help that you need.  The nurses are kind, gentle and caring.  The medical staff listen compassionately to my health concerns and provide excellent medical advice.  I can't thank you all enough for the kind help that you continue to give to me and my family.  I absolutely highly recommend this practice for excellent care with kindness.
GP surgery review: sheet-street-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: July 2023
I am receiving a very high standard of professional care. 
My health condition is ongoing & i am being looked after very well from the GP’s at this practice. 
My health condition has been dealt with very quickly with the correct appropriate referrals to hospitals. I also receive follow up phone calls to discuss further treatment & to check on how i am as an individual.
I would highly recommend Sheet Street to anyone looking for a professional & caring team of GP’s.
GP surgery review: sheet-street-surgery
Title: Doctors very patient
Rating: 5 out of 5
Visited: July 2023
I have struggled a lot on and off with my mental health and actioning certain aspects as well as an ongoing physical problem. The doctors at sheet street are always patient with me and I never feel judged.
GP surgery review: sheet-street-surgery
Title: Exceptional GP surgery
Rating: 5 out of 5
Visited: July 2023
This is a brilliant GP surgery and exactly the sort of surgery you want when you have a baby or toddler. I’ve always managed to get an on the day appointment when my child is unwell and all of the doctors are so kind and professional and are prompt and proactive around treatments. If they say they’re going to call, they do so and on the day/time that they committed to. They’ve also been great at calling just to touch in and see how baby is improving after an initial face to face appointment.
GP surgery review: the-oakley-health-group
Title: Awesome
Rating: 5 out of 5
Visited: January 2023
Awesome surgery so efficient and helpful. The best surgery I have had the pleasure to visit. Staff are brilliant you couldn’t ask for any better.
GP surgery review: the-oakley-health-group
Title: Great Surgery(s)
Rating: 5 out of 5
Visited: November 2022
Have been with Hartley Surgery for over 40 years and was delighted to be accepted as an out of area patient (I am only 8 miles away) as I have always been happy with the overall service there. Only complaint would be the time to get an appointment but mine wasn't urgent so no real problem!
So disappointed to have received a letter today telling me I have just 28 days to find another surgery as they can no longer keep out of area patients. I have been with this surgery all my life and really do not want to change. Maybe you could look at the patience history with the practise and make a decision on an individual basis rather than making a general decision. I also feel that 28 days to find an alternative is not a reasonable length of time.
Left feeling pushed aside and so disappointed.
GP surgery review: chawton-park-surgery
Title: Quick and efficient
Rating: 5 out of 5
Visited: August 2022
Econsult works very well. I got a call back later that day for a lesser problem and in a couple of hours for a more urgent condition. Able to see a GP the next morning and diagnosis and treatment plan soon in place. Called a few days later to see how I was. Excellent service. Thank you.
GP surgery review: wilson-practice
Title: Difficult to get an appointment.
Rating: 2 out of 5
Visited: November 2023
I tried several phoning times over 2 days to book a face to face appointment only to get an answer phone message “if your call is not urgent please ring again later”. My call wasn’t urgent so I tried again later, & again, & again. I decided the only way forward was to go to the surgery. When I asked for a face to face follow up appointment I was told that I would have to have a telephone call from the doctor first who would then book me a face to face appointment. Isn’t that a waste of their time? If a patient needs a face to face appointment what is the point of a telephone appointment. I was told that only GPs book face to face appointments so I’m now waiting for a telephone call. It doesn’t seem to be the most efficient way of running a practice.
GP surgery review: wilson-practice
Title: Practice capacity issues
Rating: 1 out of 5
Visited: October 2023
Two & a half hours waiting on the phone yesterday (20 minutes this morning.) A repeat prescription once again not forthcoming, so once again I'm out of supply. 

Lovely staff, but they & the business they run are a complete shambles. Am I the only one who thinks this is a disgrace? 

The surgery amalgamation suggested future capacity issues & then Covid; bad deal has been done all round & one that that is messing with my care, & so my health. Nothing good stems from this state of affairs. Livid.
GP surgery review: wilson-practice
Title: Very, very, very slow to answer phone.
Rating: 2 out of 5
Visited: October 2023
At 5.00pm I spent an hour on the phone waiting for someone to answer. I started off as no.8 in the queue, which means that on average each caller had spent 8 minutes talking to whoever answered the phone. I find this unbelievable. I was no.2 in the queue for at least 10mins. I gave up. It never used to be so difficult to get an answer. Terrible service. Something needs to be done.
GP surgery review: wilson-practice
Title: Horrendous service
Rating: 1 out of 5
Visited: January 2023
Practice is supposedly open until 6:30pm
I tried 29 times and every call was rejected/hung up on immediately this was 6pm-6:25pm I have video proof and screenshots showing calls. Apparently all calls are recorded and whoever was hanging up didn’t quite do it in time for one of the calls so you will here me saying please don’t hang up… unbelievably rude.
GP surgery review: wilson-practice
Title: Outstanding practice
Rating: 5 out of 5
Visited: November 2022
We have been with this surgery for a number of years now and the service they offer is excellent. All the staff are extremely helpful, respond to my queries quickly and you can easily get appointments when you need to. Our appointments are nearly always with our named GP, who is kind, caring and helpful. He always goes out of his way to put my daughter at ease (helped by his supply of stickers!) I would highly recommend.
GP surgery review: wilson-practice
Title: Fantastic Practice
Rating: 5 out of 5
Visited: September 2022
The Wilson Practice have been exceptional looking after myself and my close family members over the last few year. Since moving both fathers here their service has been amazing, from Dr appointments, telephone appointments, nurse practitioner appointments, referrals for hospital, physio, repeat prescriptions, e-consult and the front of house staff on reception. I cannot fault them at all. Fabulous, friendly staff. Not only that they have taken on another lot of patients from a closing practice the service has not dwindled at all. Fantastic service, absolutely fantastic. Well done
GP surgery review: wilson-practice
Title: Very impressed!
Rating: 5 out of 5
Visited: July 2022
I am pregnant and have unfortunately needed to use the practice much more than normal this week due to some complications. I have been incredibly impressed with all of the staff who have assisted me. The online system has been really good for me too. The midwife was friendly and helpful, the doctor who helped me with my new prescriptions was incredibly efficient and kind when I needed it most and the nurse who gave me my vaccine was cheerful and skilled. I just want to say thank you for the superb care that I have been provided with, despite the blistering heat and everyone's busy schedules.  I would heartily recommend this practice without hesitation.
GP surgery review: wilson-practice
Title: brilliant practice
Rating: 5 out of 5
Visited: March 2022
I just want to say a huge thankyou to the reception staff, nurses and doctors at this practice. I am recently new to this area, and post operative, I have since had a lot of input from all the named staff above, who have gone out of there way to support and care for me, and often gone that extra mile. I am so impressed. I am still under the care of the fab practice nurses 3 times a week, who are so kind.  Massive thankyou to you all. Lucky to be under all your care, nothing is too much trouble. Wonderful.
GP surgery review: charlton-hill-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: November 2023
I phoned at 10 and was given an appointment for 11.15.  I attended the appointment and was given a prescription which I took to the chemist. I was home by 11.30 with meds. I was treated courteously by the receptionist and the person that I saw . I phoned when I got home to express my thanks for the exceptional service that I received by all concerned. Thank you all
GP surgery review: charlton-hill-surgery
Title: Appreciation and gratitude
Rating: 5 out of 5
Visited: July 2023
I’ve always been given full support and assistance from every member of the Charlton Hill team. Amazing reception ladies are approachable, incredibly helpful and knowledgeable with the system and I’ve never had to wait overly long for any appointment or treatment. If I can’t navigate the portal app , they will assist me in finding the correct process to put in my requests. The nurses and doctors are also incredibly patient and kind. Knowing how full their work loads are , it really makes me appreciate the time they give and I’m grateful for the caring way they treat their patients.
GP surgery review: charlton-hill-surgery
Title: Wonderful care and support
Rating: 5 out of 5
Visited: June 2023
The Charlton Hill team have been brilliant in showing care and support towards my mother. Her GP deserves a special mention as he has been fantastic.
GP surgery review: charlton-hill-surgery
Title: Staff go above and beyond
Rating: 5 out of 5
Visited: March 2023
We have had a poorly 5 year old daughter over the last few weeks. Each time the receptionists have been honest, efficient and thorough. 

We were triaged and then the duty calls and I found the system very easy but above all staff went out of their way to help us. We got seen when we were needed to be (after being triaged on the phone). 

I found the surgery is working so hard with so many thousands of people and they need credit for that. I am so grateful for the help we have been given when we have needed it.
GP surgery review: charlton-hill-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: December 2022
All members of staff go the extra mile in assisting patients. In these difficult times it can be difficult to find appointments , but my experience has been that from the receptionists through to the nurses and doctors, the whole practice puts patient care first and facilitates obtaining an appointment and treating the patient.
GP surgery review: charlton-hill-surgery
Title: New patient to area
Rating: 5 out of 5
Visited: October 2022
Thank you Charlton Hill. I was dreading finding a new doctors having moved to the area.
From my first contact with the receptionists to my first appointment today you have been welcoming and professional.
GP surgery review: charlton-hill-surgery
Title: Helpful staff and a wonderful nurse
Rating: 5 out of 5
Visited: August 2022
Huge thanks to the nursing and reception team for taking the time and trouble to ensure that our needle-phobic son's vaccination went smoothly.
GP surgery review: charlton-hill-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: August 2022
Very helpful. Easy to get through to on the phone. Receptionists are friendly, understanding and empathic. Doctors are proactive.
GP surgery review: charlton-hill-surgery
Title: Really helpful and empathic reception staff
Rating: 5 out of 5
Visited: August 2022
I had to call the practice on two consecutive days and each time, the receptionist was empathic and helpful.
I have always found the staff do their best to accommodate one's needs.
And the clinical staff are similarly helpful.
GP surgery review: st-mary's-surgery
Title: Good practice
Rating: 4 out of 5
Visited: April 2023
I changed from another local practice that I was dissatisfied with, and have always had good service with same day appointments where required
GP surgery review: st-mary's-surgery
Title: Amazing surgery
Rating: 5 out of 5
Visited: November 2022
I am a mum of 4 children so through the winter we use the surgery alot to check on rashes or if a fever has been going on a while. 
I must say that I think the surgery and all the staff there are just amazing. 
They always manage to get us an appointment, the staff are very friendly and the doctors never make you feel silly for getting things checked out. 

I understand that alot of GP practices are struggling at the moment and just wanted to highlight what a brilliant job this surgery does.
GP surgery review: st-mary's-surgery
Title: Unwanted texts
Rating: 4 out of 5
Visited: September 2022
I have received a number of texts from the practice asking me to divulge my ethnicity. Considering that I have been a patient at St Mary's Surgery for about 35 years, my ethnicity should be on your records. Throughout this period, I have generally been very satisfied with my treatment.
GP surgery review: st-mary's-surgery
Title: excellent practce
Rating: 5 out of 5
Visited: June 2022
hello there when i visited my doctor i find very easy to talk and relax i been there for almost 6 years and i find the staff very welcoming and pleasant i alway get a good service from all the staff excellent service the very good & nice & polite well done regards
GP surgery review: st-mary's-surgery
Title: No fighting needed
Rating: 5 out of 5
Visited: May 2022
I went back to my GP today after 5 years of struggling with back pain. My first experience trying to figure out what was going on was not great. I went in with back pain while exercising and  I felt like I was constantly needing to convince the doctors I spoke to that I was actually in pain and had to push to get seen by a specialist who along with my GP told me they couldn't do anything and to go to the gym and lose weight, no pain management offered no recommendations of sites to visit or help.

But today I went in expecting to have the same experience but was seen by a doctor I hadn't met before. He listened to me, he examined me and he is helping me, he is getting more checks done. He recommended a site to visit that gave advice on pain management and lists more concerning symptoms to watch out for. I didn't feel judged at all and I left feeling like I had been taken seriously and I will have more confidence next time to go to the doctor's rather than put it off until I am really having trouble dealing with my problems.