janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-hall-practice
Title: Fantastic practice, excellent staff, extremely efficient
Rating: 5 out of 5
Visited: August 2022
The Hall Practice is nothing short of outstanding. I was sceptical moving from a highly innovative practice in London 5 years ago - but I was pleasantly surprised at the quality and consistency of great care at The Hall Practice.
They are kind, efficient, clinically excellent, and always go above and beyond to deliver first class care - right from the admin and reception staff, to the doctors, nurses and practice management team. Great leadership - you fully deserve the Cqc outstanding ratings you have received! Thanks to all the staff for doing a stellar job especially under such difficult times.
Best
jt
GP surgery review: the-hall-practice
Title: Great Practice
Rating: 5 out of 5
Visited: June 2022
Excellent service from Doctors and Nurses.Prompt replies to emails appointments normally same day very satisfied
Regards   Ian
GP surgery review: the-hall-practice
Title: Quick to offer help
Rating: 5 out of 5
Visited: February 2022
I really appreciate how quickly they give you an appointment if you need one - I never have to worry about not being seen for 3 weeks+ for an issue that needs handling there and then. Wish the whole health service was like this!
GP surgery review: the-hall-practice
Title: Very accommodating practice
Rating: 5 out of 5
Visited: February 2022
I joined the practice a year ago whilst pregnant. I have never struggled to get an appointment for me or my daughter. I have been offered telephone appointments where appropriate and face to face when necessary. The nurses clinic has been so helpful with any queries I’ve had re the baby. Would highly recommend
GP surgery review: newbury-street-practice
Title: Timely and efficient
Rating: 4 out of 5
Visited: July 2023
I recently had a telephone consultation with the respiratory team at one of the Oxford hospitals where the Doctor requested that I continue the course of antibiotics I had been taking for a further week and that she would send an electronic letter asking the surgery to issue a prescription this was at 12.30 following the consultation I telephoned the Pharmacy at the surgery to request that they “look out” for said electronic letter, the member of the Pharmacy team was polite and helpful in her response to my request and informed me that she would issue a script and present it to my g.p to be signed, I informed her I would be attending the surgery for an appointment at 16.10 and I would enquire at reception about the progress of the script on arriving at the surgery I spoke to the receptionist who was able to access the script and took it to the g.p to sign, less than 4 hours after my consultation with the Hospital doctor I had the signed prescription In my hand enabling me to obtain the antibiotic and not brake the continuity of the course of medication.
GP surgery review: newbury-street-practice
Title: I can't get an apointment at all
Rating: 1 out of 5
Visited: June 2023
I have phoned on many an occation and been told that I can only have a phone call with my GP.  I have not had any appointment since 2019.  I have had phone calls with GPs, my surcumstances have changed but it is practically impossible to get a face to face appoinntment at all.
GP surgery review: newbury-street-practice
Title: Rude receptionist
Rating: 3 out of 5
Visited: June 2023
Please train your receptionist(s) in some basic manners. I understand they may be busy, but there is no reason to be so rude. Unfortunately this is not a one off problem.
GP surgery review: newbury-street-practice
Title: Very good support/admin staff
Rating: 5 out of 5
Visited: June 2023
The young man I spoke to this afternoon was polite, friendly and incredibly helpful. I believe he may have worked in the admin/ support  to find the best way forward on a number of issues I had been building up over the last 3 years or more.
 
Highly Recommended
GP surgery review: newbury-street-practice
Title: Brilliant doctor!
Rating: 5 out of 5
Visited: April 2023
I have been in contact and seen the same doctor for over a year now and she is just brilliant. She has seen my daughter and I since before I was pregnant and i wouldn’t want to see another doctor now. She always has time for us, and I feel confident in any advice she gives.
GP surgery review: newbury-street-practice
Title: Great Practice
Rating: 5 out of 5
Visited: April 2023
Had a wonderful young man ring me to appologise for a very rude receptionist, he couldnt have been any kinder  what a lovely phone call.
GP surgery review: newbury-street-practice
Title: Fab Receptionist
Rating: 4 out of 5
Visited: February 2023
I called earlier on today to speak to one of the doctors regarding an issue I was having, the male receptionist that I spoke to was very kind and caring and whilst I wasn’t able to have a call back today, he guided me through my options and arranged a call back with a clinician for another day. Massive thank you to that member of staff!
GP surgery review: newbury-street-practice
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
I have had an overall an amazing service/treatment from all the team. 
The online anima form was so easy to use and reliable for a response.
I was seen due to the nature of my problem and Dr ladd was so helpfull and friendly. Can not fault this surgery and keep up the amazing work you do
GP surgery review: newbury-street-practice
Title: Amazing experience
Rating: 5 out of 5
Visited: February 2023
Amazing experience with my 3  baby. Can’t thank the doctor enough who acted so fast and amazingly  with my little one who had lack of oxygen and very fast breathing. I as mum was very upset and was made to feel reassured and comforted while also making sure my baby was well! Thank you so much for everything! Forever grateful.
GP surgery review: westongrove-partnership
Title: Brilliant GP Practice
Rating: 5 out of 5
Visited: January 2022
Friendly efficient admin team.  Committed caring nurses.  GP's that involve you in your care.  Helpful pharmacy team.  There's a local volunteer group offering extra support.  

Flexible contact options; in person, via telephone, online and via an excellent app.  You can order your medication online or via the paper slip and view test results online via another excellent app or telephone for them.  This flexibility caters to all individual needs and doesn't exclude anyone based on age, ability, access, etc.  

On the day emergency care is outstanding.  Bookable appointments are satisfactory.  In comparison to other practices in the area, it's outstanding.  I don't think we've any idea what it takes to achieve what they do every single day. 

If there were slots available for 'bookable appointments' online that would be perfect, but capacity is what it is.  My 'named GP' changes nearly every year which difficult when you've had some complex health needs, but everything else is so good it's okay - someone will help you.  Sometimes what you see in your online test results doesn't tally with what the GP can see, but I think that's a security issue and could be fixed at some point - it's adequate and usually saves a phone call.  

And overall, all this has been maintained throughout the pandemic - amazing!

Thank you for everything you do.
GP surgery review: westongrove-partnership
Title: Vitamin B12
Rating: 2 out of 5
Visited: January 2022
My doctor ordered a course of Vitamin B12 injections, but these were delayed by my having a cataract operation.  l expected the course to be rescheduled but have heard nothing. l need this.

l also did not get a diabetic health check in 2022, and the Westongrove web site cannot be reached.  lt is nearly impossible to get an answer on the phone.
GP surgery review: parkside-practice
Title: Impossible to see a GP in person
Rating: 2 out of 5
Visited: January 2022
The GPs in this Surgery still won’t see patients in person without a phone call first. This shouldn’t be a problem, but if a patient feels bad enough (mentally or physically) to need to see one, it’s still nigh on impossible to see one in person. Just hope nothing serious is being missed. 

There is one very good receptionist and one who is very offhand in person and over the phone, the rest are fine. However, on my last visit three of them were sat in reception gossiping about people they knew. The Surgery (in both buildings) has not felt very well organised at all in recent months, (even allowing for over running building works in one of the buildings) likewise in the same time span the website is not being updated either.  Parkside seems to have drifted away from being a well run practice into one not functioning properly.
GP surgery review: parkside-practice
Title: Receptionists vary
Rating: 3 out of 5
Visited: January 2022
I am someone whom rarely visits the GP but was pregnant last year which increased routine appointments and have extended following the birth of my child. When I ring to book appointments I get getting a varied response from whoever answers the phone but on most occasions they are rude and abrupt. When I first found out I was pregnant it was my first, I called to make an appointment and was told off for doing so. I was told to ring the midwife unit, which I had no number for. I explained it was my first and online nhs advice is to make your GP aware so I was just following that’s. They only then gave me the midwife number but I felt an inconvenience, I don’t see the need to be rude and they could have politely explained the process. On one occasion they told me I shouldn’t be ringing even though the midwife told me too. Again being my first child I was only following instructions given to me but I was made to feel a problem. They then moaned about the midwives to me which is unprofessional. They were incredibly blunt with me on the phone and have been other times. When I have a genuine health concern I am often made to feel bad for ringing. I recently attended for my daughters 8 week check and vaccinations. It wouldn’t allow me to check in for both on the computer and having had this issue before, being shown as late when I wasn’t, I stood at the desk to ensure check in only to be ignored. The lady was initially on the phone but on finishing the call didn’t even look up at me but knew I was there. It was only when, I believe, the practice manager, asked the receptionist if I was being served did she acknowledge me. Even then it was like pulling teeth. 

The Drs and nurses and I have seen have always been professional and nice. There is also one particular receptionist I recognise as being really nice and helpful. I wish I knew their name to pass on my thanks. However, most of the time I dred ringing as I feel it’s a battle and I feel like a problem on the few occasions I need to call.

Recently I have had a health issue. Last week I received a telephone call appointment but the problem has persisted so I have asked for a face to face appointment to be examined but have been refused. They no longer book these and the Dr will decide if one is required so another phone call. I think this is common now of a lot of surgeries due to covid but this is the second phone appointment I will have for the same issue and I feel a face to face will be far more productive and helpful.
GP surgery review: swallowfield-medical-practice
Title: Always above and beyond
Rating: 5 out of 5
Visited: January 2023
I just wanted to say a huge thank you to all of the staff who have really helped me with my three little ones this week. All three have a virus and the Swallowfield team ensured I was able to get an appointment for each of them throughout the week within a couple of hours of calling. The receptionists were so understanding, reassuring and friendly! 

 My children were greeted by caring paramedics who were just brilliant. I felt so reassured that they were getting the best care. I felt listened to, not rushed and they were so knowledgeable about what to do to help my children get better. Thank you! 

A fantastic practice, always go above and beyond!
GP surgery review: swallowfield-medical-practice
Title: Exceptional
Rating: 5 out of 5
Visited: January 2023
The best practise by far, the staff are always friendly, helpful and accommodating, from the top to the bottom. I have never ever had to wait long to see somebody, even the smallest of issues, they always willing to help. I can not fault the surgery at all. We bought a house in the surgery catchment area because we do not want to leave the surgery. The best "customer service" I have ever experienced with a Dr surgery. So professional yet everyone is so down to earth and approachable. OMG!! I just love this surgery. Thank you to all Swallowfield Medical Centre staff.
GP surgery review: swallowfield-medical-practice
Title: Efficient and caring practice
Rating: 5 out of 5
Visited: January 2023
Called a few days ago to try and arrange a phone call from the doctor and was offered a face-to-face appointment that morning with the paramedic which I was not expecting. I was sent to RBH for tests as a precaution after the practice phoned ahead. Amazingly efficient, caring and informative at every step - you are all doing an excellent job during difficult times and should be thoroughly commended.
GP surgery review: swallowfield-medical-practice
Title: Good practice
Rating: 4 out of 5
Visited: November 2022
I had a short notice appointment as I had a severely swollen throat. I was seen by a paramedic who prescribed antibiotics. I asked if I could have this in medicine form as I am unable to swallow tablets. He duly  informed me that medicine form  is much more expensive than capsules and could I possibly not have capsules instead.  I then told him I am unable to swallow sizeable tablets on any given day let alone with a swollen and inflamed throat.  Fortunately the Dr signed off the prescription, which is always the case when I have been prescribed antibiotics in the past.
GP surgery review: swallowfield-medical-practice
Title: Good Practice
Rating: 5 out of 5
Visited: October 2022
Just joined this Practice on recommendation of others and found it very friendly with excellent care and no trouble getting face to face appointments and always ready to listen to you and helpful receptionists, thank you
GP surgery review: the-border-practice
Title: Great service
Rating: 5 out of 5
Visited: December 2022
I called the practice at about 8am and I saw the doctor face to face two hours later.  Couldn't ask for a better response!
GP surgery review: the-border-practice
Title: The Border Practice nurses
Rating: 5 out of 5
Visited: October 2022
The nurses have been dressing a wound on my arm for 6 weeks and they have all been very kind and thorough. It is now very nearly healed.
GP surgery review: the-border-practice
Title: Very responsive practice
Rating: 5 out of 5
Visited: May 2022
I rang the practice and spoke to a very helpful receptionist who had a pleasant manner.  She arranged for a GP to call me and I received the call within a few hours. The GP was very engaging and responsive.  This is typical of the positive experience I have always had during my 14 years of being registered with the practice. It is a great practice!
GP surgery review: the-cambridge-practice
Title: Worst service ever
Rating: 1 out of 5
Visited: May 2022
Receptionist unable to give an appointment to see a doctor instead advised that I would receive quicker attention by completing an e- consult. Later that day after completing the online details of my condition I received a text advising me that it would all be reviewed on a date which is 8 days in the future by a clinician and I would then be contacted. Are they having a laugh at this practice ?
GP surgery review: the-cambridge-practice
Title: Great care
Rating: 5 out of 5
Visited: February 2022
We came for our appointment and were greeted by 2 smiling receptionists which was nice. Our doctor listened to the problems empathetically and really took the time to answer all our questions and explain the medications, why they were prescribed and what they did. We walked in feeling apprehensive but walked out feeling like a weight had been lifted. A big thank you to our GP and the team. A great experience.
GP surgery review: the-cambridge-practice
Title: Are the doctors actually seeing people?
Rating: 1 out of 5
Visited: January 2022
I tried to make an appointment at the doctors to be told I would need to phone in or go online to book it, I tried the phone but as I'm on pay as you go it took my last £1:00 and I was still 31 in the cue when I ran out of money, as I'm unemployed 65 year old and receive no benefits I have no money left to call the doctors, I then tried to book online but there was no option to actually book an appointment,I tried to email and got a response to say they don't arrange appointments by email, I explained all this in person at the reception desk and they are no help at all. I would never normally go to A&E unless it was serious but it is now getting to be the only way I would  be able to be seen by a doctor. The surgery relay needs to sort bookings out on there online system or let you make appointments at the reception.
GP surgery review: green-meadows-surgery
Title: eConsult is broken
Rating: 1 out of 5
Visited: November 2022
Patients can no longer make appointments over the phone and we are directed to their eConsult service that has extremely limited illness options to choose from - you cannot progress your application on some screens without picking a symptom that is totally unrelated to your illness. 

If you manage to get through to the end of your eConsultation and submit your form, you are then texted by the surgery advising you that your phone appointment with the Doctor is in 2 weeks time. What good is that to anyone? 

I now just call 111 instead (I inform them of my symptoms with the same information provided on the eConsult form) and place a heavier burden on the wider NHS, I am usually seen on the same or next day and usually by a GP at Green Meadows surgery! Why does the Surgery even exist? 

If this was a one off I could understand… but this has now happened to me and other family members (in the same household) on numerous occasions now. Don’t waste your time filling n a nonsensical form that pro actively works against you - simply call 111 it’s quicker, easier and you get seen by the surgery on the same day most times. 

In the interests of fairness I do have to say that the GPs, Surgery staff are all fantastic people! They too (in their own words) are frustrated and feel let down by an unworkable, anti-patient, online triaging system. 

Please please please listen to your patients and either go back to letting us call for appointments or put in a system that actually works with your patients, is user friendly, accessible to all (especially the older generation) and that actually delivers the timely and credible service that your patients deserve. 

Yes, I’m anonymous as you don’t need to know who I am to fix a broken system.
GP surgery review: green-meadows-surgery
Title: Could not be worse
Rating: 1 out of 5
Visited: October 2022
Waited 6 weeks for Green Meadows to authorise a repeat prescription which has been on going for 10 years. When I phoned it was heart warming to know they were closed as all doctors and nurses were undergoing training.
If anyone knows how to contact these people they need a reward. If you are not computer literate you have no chance. This practice single handedly makes the hospitals over-run as they seem unwilling to perform simple tasks or help anyone.
How do they get away with this? Rating zero (but only just)
GP surgery review: green-meadows-surgery
Title: Good,caring doctors and staff
Rating: 5 out of 5
Visited: September 2022
I reported on e -consult that I had breathing problems  -triage by telephone mid-morning, followed by a face to face appointment in the afternoon. Admitted to hospital as an emergency admission with respiratory distress as I have a congenital hypo-plastic right lung.
GP surgery review: green-meadows-surgery
Title: Service cannot get any more pathetic
Rating: 1 out of 5
Visited: August 2022
Been suffering with stomach issues that have got worse and now house bound. After hospital referral been to to contact my GP to investigate other options. You cannot get an appointment over the phone. Online service it will take 4 working days and weeks for a GP to call me. I am sorry COVID has got nothing to do with wait times to see a doctor or least get an appointment or a phone call. I see why A&E are snowed cause getting a GP appointment or phone call is now a luxury at this practise. It is a pure joke
GP surgery review: green-meadows-surgery
Title: Appalled
Rating: 1 out of 5
Visited: August 2022
I was contacted by the surgery to call them. When I eventually got through, I was told the GP wanted me to make an appointment following a review by a physio that said I needed further physio treatment & stronger painkillers. I was told the earliest telephone appointment with a GP was in 2 weeks & this is just to get a referral for physio & more importantly the painkillers. I am appalled that not a single GP at this surgery can spare 2 mins to call me to give me a prescription for painkillers. I would not need the painkillers if I wasn’t in significant pain, and these doctors are happy for me to tolerate this for at least another 2 weeks. A in person GP appointment should be something we are all able to do within a couple of days, but Green Meadows do not appear to want to see, speak or assist any of their patients in reasonable time. I’ve been disappointed with how they handled the pandemic but today they have demonstrated how poorly they are still not performing even now in relatively normal times. 
They have a spanking new surgery but there don’t seem to be any doctors there and therefore very few patients. What a waste of money & terrible service to their patients.
GP surgery review: green-meadows-surgery
Title: Conscientious and thorough
Rating: 5 out of 5
Visited: August 2022
I have suffered chest tightness on and off for sometime. I tried to access the online system for this and another reason, but was redirected and the submission refused. I decided not to bother as it was probably just a minor pull or something. When the doctor spoke to me on the phone he had checked through the refused submission and asked me about it. I explained and he then asked me to come to the surgery for an ecg and blood tests. (These were all normal) He also referred me to the cardio specialists where I was sent for a CT angiogram. This has revealed a calcified athoeroma. I am now taking several prescribed tablets to control my heart’s activity and awaiting the results of the CT flow analysis. 
Without the conscientious approach of the Green Meadows doctor, this would have remained hidden and every chance I would have had a heart attack or worse.
GP surgery review: green-meadows-surgery
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: May 2022
Having called me to say they had to cancel a nurse appointment I am still waiting for a call to rebook as apparently this couldn’t be done by the receptionist. I appreciate surgeries continue to be busy but surely there is still a duty to your patients to ensure appointments can be made efficiently and are not cancelled without explanation.
GP surgery review: green-meadows-surgery
Title: Frustrated
Rating: 2 out of 5
Visited: March 2022
I rang at 8am to get an appointment and was number 7 but then heard the message you have to do it online! Spent ages working it out and filling it in but came up in red I have to speak to someone...back in the queue number 11...after 40 mins told I have to book online...I said I have tried that...oh no appointments left now call 111...waited half hour and cut off!! So upset I just want to see my doctor..you can see why they say no abuse to staff but I was struggling to keep my patience....I have no desire to be going to see a doctor but have a problem I need to be seen for please can you make it less stressful for us when we are ill to get to see our doctor! I will endeavour to call again at 8 tomorrow!!