janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: barnby-gate-surgery
Title: Highly disappointed
Rating: 2 out of 5
Visited: June 2023
This is not re a general practitioner, It relates to my experience in trying to speak to a GP or medic or the surgery pharmacist. I was prescribed Naproxin approx 3 weeks ago for arthritis symptoms, taking 500mg twice daily. This certainly helped. However, for the past 2 or 3 nights I have suffered confusion, extreme tiredness  prone to falls and unable to sleep. Being very concerned,I phoned the surgery this morning at 9am, when I got through the receptionist could not hear me and promptly cut me off. I then phoned again only to be cut off after waiting for 1 hour! Amazing system. I decided to visit the surgery later around 2.15pm and spoke to a Care Navigator, explained my situation and she was sympathetic and said there was no one available to speak to today. But I could phone in the morning again or get there for 8.30am tomorrow to book a tel call, I explained the mornings were a very difficult time for me due to pain from arthritis. I stressed that both myself and my husband were very worried about the effects of Naproxin is having after taking 2nd daily dose at 9pm and felt that this was urgent. The only other appt, I  believe a telephone appt, was on 18th July. I am loath to stop this medication suddenly prior to medical advice and of course I really need pain relief. I understand times are very difficult,  but they are for your patients too, who really need your medical support, advice, understanding and just some time.......please. 
Thank you.
GP surgery review: barnby-gate-surgery
Title: Good/ Practice Move
Rating: 4 out of 5
Visited: May 2023
Generally, we are fortunate to have experienced doctors and staff who try hard to meet demands whilst having increasing workloads and expectations. The move to better premises (along with the Fountain practice) can only be beneficial to all. My one suggestion is that this is an opportunity to update and change the telephone recorded message system. The electronic 'voices' need to be listened to in order to know why this would be a good thing to change. Best wishes
GP surgery review: collingham-medical-centre
Title: Outstanding Practice
Rating: 5 out of 5
Visited: June 2023
During the last 5 years we have had outstanding service given in a very pleasant and helpful way. High levels of professionalism, caring, compassion, respect and understanding. Recently had to visit other NHS agencies who all spoke highly of Collingham Medical Centre. Well done, keep up the good work and thanks.
GP surgery review: collingham-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
As a newcomer to this Practice I would like to say that my experience so far has been extremely good. I have had one telephone consultation with a Doctor who was very pleasant and easy to talk to and I have also come in contact with Practice nurses who again have been very pleasant and helpful. I also received a nice welcome from the ladies on Reception, so thank you everybody!
GP surgery review: fountain-medical-centre
Title: Fast and effective
Rating: 5 out of 5
Visited: July 2023
I had an infected toe whilst on holiday in the Isle of Wight. I contacted the surgery and a doctor rang me back after 10 minutes. He arranged for a prescription to be sent electronically to the chemist in Bembridge, Isle of Wight. An hour later the prescription was ready for me to collect. How amazing was that! Well done Fountain Medical Centre.
GP surgery review: fountain-medical-centre
Title: Kind ANP
Rating: 5 out of 5
Visited: December 2022
Spoke to the ANP about a couple of issues. Very empathetic and helped me understand my concerns. Thanks to this consultation I am feeling a lot better than previously. Thank you
GP surgery review: fountain-medical-centre
Title: Quick appointment
Rating: 4 out of 5
Visited: November 2022
Needed consultation with doctor due to infected toe. Couldn't get an appointment for a few days so I phoned the purple number 10 to 3 and managed to get in same say. The phone receptionists and doctor showed empathy and care.
GP surgery review: fountain-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
I rang this morning for an appointment and got one later that day. All the staff are very friendly and helpful. Have always had very good experiences with fountain medical centre. Excellent service. Thank you
GP surgery review: fountain-medical-centre
Title: Excellent service as always
Rating: 5 out of 5
Visited: June 2022
We have been patients at this centre since it opened and have always had excellent service from the doctors, nurses, receptionist and all the admin staff. They have always gone the extra mile to sort out our problems. Thank you all for your service and dedication to your work and the NHS.
GP surgery review: fountain-medical-centre
Title: Prompt referral
Rating: 4 out of 5
Visited: March 2022
Booked phonecall apt online - gp phoned , listened and actioned face to face apt for few days later to deal with one problem amd said would action referral for pain management .  Had text 3 days later saying referral actioned and to phone given phone number for apt. Now got apt 7 weeks later for face to face pain management review at Balderton healty centre. Better than 4 months wait had in past, lets hope treatment is just as quick . Thank you for prompt referral.  Yes you wait ages on phones for this surgery and triaged before getting face to face apt but most of the doctors and nursing staff are brilliant once you get to see them.
GP surgery review: hounsfield-surgery
Title: Reception staff are terrible
Rating: 2 out of 5
Visited: April 2023
I’ve called and been to this practice multiple times. Every time I feel the reception staff cannot be bothered and it feels like they are doing you a huge favour by giving you an appointment.

When at the practice they do not seem to listen to you and go through what feels like the same script every time even if the response you get doesn’t answer the question asked.

Probably one of the worst customer facing teams I’ve come across. They need a lot of training on how to interact with the public.
GP surgery review: lombard-medical-centre
Title: Amazing staff
Rating: 5 out of 5
Visited: December 2023
Visited the surgery today and despite the pressure my issue was dealt with promptly and professionally. Big up the NHS!
GP surgery review: lombard-medical-centre
Title: Receptionist training
Rating: 2 out of 5
Visited: December 2023
Bad service, couldn't get across to receptionist that Medication needed to be approved. She kept saying I had already had it issued. After telling her to read her notes 5 times and her repeating I had No medication, she decided to read what I was telling her on her system. Managed to get medication that I required having just come out hospital after heart attack. Also said I couldn't see a doctor because I had medication even though I had told her it had Not been issued. Receptionist are not doctors and need to be told not to tell patients wrong information or go as far as to say, Lie to patients.
GP surgery review: lombard-medical-centre
Title: Poor reception attendance
Rating: 1 out of 5
Visited: November 2023
Have to wait a very long time to get through appointments allocation too short. Nobody in attendance at the desk for over ten minutes. Went to nurse appointment  and they did not know why I was there even though they requested  me to attend and did not know why I had taken a requested  sample  too long sending script to pharmacist. All round terrible service
GP surgery review: lombard-medical-centre
Title: Difficult to use
Rating: 1 out of 5
Visited: November 2023
This practice is difficult to use, for many reasons such as
- You cannot walk in and make an appointment 
- You cannot easily make an appointment in advance for a future date, they only seem to want to give same day appointments which is not convenient or feasible for everyone 
- You cannot make a phone appointment after 10am (this leads to long phone waits in the morning)
- Reception staff can sometimes be hostile and rude when I am being polite and calmly explaining my situation 
- On several occasions there is a queue of patients at the desk and no staff member to be seen
GP surgery review: lombard-medical-centre
Title: Highest regard for this practice.
Rating: 5 out of 5
Visited: August 2023
Since moving to Newark five years ago we have been with Lombard Medical Centre. We have been given the best service we could wish for, particularly in these challenging times. Late afternoon today I rang with a query regarding my forthcoming flu vaccination. The young lady said she would find out and ring me "probably tomorrow" as it was late afternoon. About 40 minutes later I received a text message giving me an answer to my query and confirming my appointment. Thank you to her and to all of the staff at Lombard for being there for us.
GP surgery review: lombard-medical-centre
Title: Communication breakdown
Rating: 3 out of 5
Visited: July 2023
My partner had an appointment for today which on the NHS app it said it was for a telephone review. So, we waited for a phone call that didn't happen, phoned up to find out why to be told he should have attended!! He has now got to wait three weeks for another appointment which on the NHS app says telephone review again!! He has now had a text saying they can't afford to waste appointments when it's hardly his fault if it can't be made clear if its face to face or telephone. It seems that some training in communication skills is required.
GP surgery review: lombard-medical-centre
Title: Disappointed
Rating: 3 out of 5
Visited: June 2023
My partner was told by one of the drs that if he needed anything he was to phone and ask to speak to him. He needs a barium swallow arranging so he called and asked to have an appointment with this Dr only to be told that no can do. He was told to call back the next morning as then he would be able to speak to the Dr. He did this only to be told again that no he can't speak to the Dr. So, at this point we aren't sure what he is meant to do?? He was so disappointed because he feels now that he has been lied to ,so much so that he hung up. He has been very poorly so understandably he gets worried now in case anything goes wrong which in turn doesn't help his blood pressure.
GP surgery review: lombard-medical-centre
Title: Highly professional service
Rating: 5 out of 5
Visited: March 2023
The practice staff go out of their way to provide an exceptional service. Whilst currently under pressure that have never failed to meet my expectations. I would recommend.
GP surgery review: lombard-medical-centre
Title: Find your own NHS Number
Rating: 3 out of 5
Visited: February 2023
Tried to sign up and the receptionist told me to find mine and my children’s nhs number
This has delayed us signing up and delayed our treatment. I’ve lived in 11 different houses and signed up with 11 different doctors and have never been asked to find our nhs number feels like Discrimination.
GP surgery review: lombard-medical-centre
Title: GP Appointment
Rating: 1 out of 5
Visited: January 2023
I've registered in the morning, had a call back saying they don't have any slots available. 7th day in a row I've been told to call next day as they are fully booked. Every day Im calling with stres and anxiety and I am ignored which makes me more stress.
Are they call centre or medical centre ? They should have more GP's less managers and admins..

disappointing experience
GP surgery review: southwell-medical-centre
Title: Very well informed and though
Rating: 5 out of 5
Visited: December 2023
A very positive experience given the delicate nature of the complaint and she was understanding and knowledgeable. She didn’t make me feel rushed.
GP surgery review: southwell-medical-centre
Title: Wonderful care
Rating: 5 out of 5
Visited: December 2023
We were very worried, got a same day appointment, received wonderful care, the doctor was so kind.

Thank you
GP surgery review: southwell-medical-centre
Title: Good Experience
Rating: 4 out of 5
Visited: December 2023
I attended a cancelled appointment and was given steroid injection in my left shoulder. The care and attention given by the doctor and nurse in attendance was exemplary, caring and first class. well done Southwell !!
GP surgery review: southwell-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: November 2023
I always seem to be reading about how difficult it is to get a GP appointment, but that has never been the case for us at SMC. In the last few years we have called up for an urgent appointment for myself or my daughter four times. Each time it has been well after the usual 8am due to things getting worse during the day and realising we need to be seen. Every time, we've been called back within an hour or so and seen in person almost straight away, once at nearly 6pm on a Friday!

On the most recent occasion earlier this week, my daughter was seen by a nurse practitioner who was amazing. Really kind, caring, professional and lovely with my daughter (and with me as a worried mum!). She particularly loved the mermaid bravery certificate!

Thank you to everyone at the practice who works so hard. Yes, the phone lines can be busy, but the triage system clearly works well. And I've seen that you can now submit non-urgent queries online which I think is a great idea. Keep up the brilliant work!
GP surgery review: southwell-medical-centre
Title: Efficient
Rating: 5 out of 5
Visited: November 2023
Arrived 8 minutes early. Seen 7 minutes early. Blood test booked there and then for 10 minutes later. Perfect.
GP surgery review: southwell-medical-centre
Title: 8 am appointment
Rating: 2 out of 5
Visited: November 2023
Had a 8 am appointment which I arrived in plenty of time , signed in at reception and sat for 30 minutes waiting, checked with reception to be told doctor was in a meeting, finally saw Doctor after 45 minutes waiting, they did apologise but very unprofessional
GP surgery review: southwell-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: October 2023
Rang up at 2.15pm with a non urgent appointment request. Was seen the same afternoon. Treated with respect and courtesy by the Dr. and suitable treatment agreed. The medical centre always try their best often in difficult circumstances. Thank you.
GP surgery review: southwell-medical-centre
Title: Very good appointment
Rating: 5 out of 5
Visited: September 2023
Very impressed by my new GP. It was like having a chat with someone I'd known for years. He discussed my reason for being there in a friendly and informative manner, and I departed feeling that all the various options had been fully explored and explained.
GP surgery review: southwell-medical-centre
Title: Post Partum Care
Rating: 1 out of 5
Visited: September 2023
I have been very disappointed with the care that I have received during my pregnancy and post partum. During my pregnancy I saw different midwives , resulting in inconsistencies of information on my babies size. A high co2 reading at one appointment which I was told must be a faulty machine. My babys size and growth was told at one point not a concern and then at another point it was and I was informed that I should of had a growth scan, but fortunately I had elected for a planned ceaserean section. I have spoken to doctors regarding a blood test which I was told by midwife I should book due to having blood loss after birth. I was then told on arrival to appointment that I needed to wait. I contacted the medical centre,  months later to enquire for blood test as I had not been contacted.
GP surgery review: southwell-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Called up at 3pm asking for advice for my 8 week old daughter, they offered us an appointment for 4:30 the same day. Brilliant to be able to actually get through to a gp, which has been a problem with my previous surgery.
GP surgery review: newgate-medical-group
Title: Online service not great
Rating: 4 out of 5
Visited: January 2024
The practice has an online service for contacting the surgery but it's not available when the practice is closed. I needed a repeat prescription for an item that was not on the repeat prescription list, but wasn't able to leave a message for the practice to deal with when they are open again.
GP surgery review: newgate-medical-group
Title: Great
Rating: 5 out of 5
Visited: January 2024
Extremely impressed & delighted with consultation. Very pleasant and helpful doctor. I felt well informed on the benefits and risk of the treatment. Explained well and not rushed.
GP surgery review: newgate-medical-group
Title: medication
Rating: 3 out of 5
Visited: December 2023
what ia happening to the ordering of prescriptions , i just cannot get the medication that has been prescribed either  from hospital consultunt or GP there is mainly wrong dosage , my carer has to go to the surgery  to sort out every time i order my my scripts .it is causing friction  at the reception, fed up with it all
GP surgery review: newgate-medical-group
Title: Poor practice
Rating: 1 out of 5
Visited: December 2023
Not great, gone down hill over the years, service is absolutely shocking at times. The call back service is shocking as a recent event. Most drs don't listen and fob you of.

Only small few drs that are OK and do actually listen.

I'd definitely not recommend this gp practice to noone
GP surgery review: newgate-medical-group
Title: Got results
Rating: 4 out of 5
Visited: November 2023
The lady I saw was lovely very helpful and professional she felt with my requirements and explained everything to me so I knew what tablets I was taking
GP surgery review: newgate-medical-group
Title: Good Service
Rating: 5 out of 5
Visited: November 2023
A very positive experience. I was seen promptly and given advice and treatment. Very easy to arrange a follow up appointment which I did on line. The nurse I saw was thorough in her examination, friendly, kind and reassuring.
GP surgery review: newgate-medical-group
Title: Amazing
Rating: 5 out of 5
Visited: November 2023
I went to Montagu hospital to have a wisdom tooth removed.  The hospital and staff are absolutely brilliant. The hospital was so clean. All the staff was amazing and helpful and the doctor who took out my tooth was incredible.  The whole experience made the tooth removal alot less worse than expected.  Thank you.
GP surgery review: newgate-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
The reception staff are amazing and work so hard, I called in to see if I could see a gp as I could not do it online, I explained everything to the receptionist and had a phone call from Gp the next day to go in and see them, they all work so hard and don’t get praised enough, well done and Thankyou
GP surgery review: newgate-medical-group
Title: Great Service
Rating: 5 out of 5
Visited: October 2023
Filled in a triage form online, handed in a urine sample, was sent a message to collect antibiotics from nearest pharmacy to my address and informed sample was being sent to the lab for further tests. What better service can you get. Easy form to fill in, quick service, advice and treatment. Keep up the good work.
GP surgery review: newgate-medical-group
Title: Excellent service & care
Rating: 5 out of 5
Visited: October 2023
The Dr spoken to today was very kind, caring, understanding & above all compassionate. The telephone connection was poor & the Dr went out of their way to ensure that communication continued & resolutions were identified. Fantastic service, thank you
GP surgery review: bakersfield-medical-centre
Title: Awful practice
Rating: 1 out of 5
Visited: October 2023
Rude receptionists, doctors who don't care, absolutely awful practice, no care for the patients. Doctors very unprofessional. Receptionists arrogant and rude.
GP surgery review: bakersfield-medical-centre
Title: Dreadful practice
Rating: 1 out of 5
Visited: September 2022
Ridiculous wait times for even basic services, dismissive attitude and unbelievably rude from doctors down to reception staff. The only good GP has now left so avoid at all costs.
GP surgery review: bakersfield-medical-centre
Title: Exceptional Service
Rating: 5 out of 5
Visited: September 2022
Every single visit I take to the Bakersfield Medical centre seemingly gets better and better each time. I am truly grateful to all the staff that work there because not only are they very supportive and attentive to my needs, they are passionate in what they do and they ensure that every single patient that visits the medical centre are taken care of to the highest of standards.
I feel like I am visiting a group a friends whenever I go and that can often be very comforting because if I have to make a visit to the medical centre for something serious regarding my health, all my anxiety and stress prior to visiting immediately goes away whenever I step foot in the building. The enthusiasm and warm welcomes of all the staff make me appreciative and assured that I will be getting looked after with the best treatment possible. The saying to 'trust someone with your life' couldn't be more understated with Bakersfield Medical Centre because again whilst their jobs obviously are to ensure your health is well with anything and everything, I really trust the GP with my life and I know, no matter how severe or critical my health could potentially be, he is the only person I can truly rely on as well the other 
amazing members of staff at the surgery. I wish all Medical centres share this same ethic, professionalism and love because it will truly make the NHS that more efficient than it already is. I cannot recommend Bakersfield Medical Centre enough, because they are to me, the best of the best.
GP surgery review: bakersfield-medical-centre
Title: Fast appointment and caring professional attitude
Rating: 5 out of 5
Visited: September 2022
I recently needed to see a doctor quickly and was pleasantly surprised to be seen so quickly when I know that my work colleagues have great difficulty in getting doctors appointments elsewhere.
The GP looked in detail in to my problem and discussed the possible diagnoses with me. A prescription relieved the immediate problem while further action continues to resolve the issue. I am grateful for the considerate, professional care I am getting.
GP surgery review: family-medical-centre-(sood)
Title: Phone call and text
Rating: 2 out of 5
Visited: October 2023
I had a doctor ring me back regarding my problem as I had tests done at the hospital they couldn't find anything, but was still having the same issues, so I asked whether I could have a second opinion he said I could but it will take a year as they are very busy, I agreed to that. But on Sunday I received a text message saying I wasn't allowed a second opinion now, I'm not happy at all not being allowed a second opinion, but finding out by a text message, he's been my gp for over 30years, yes the text said at the hospital doctor is going over everything to see if they have missed anything, but being told in a text message is not the way to do it
GP surgery review: family-medical-centre-(sood)
Title: Took over an hour before my call was answered
Rating: 1 out of 5
Visited: March 2023
Called the surgery, was in the queue for 58 mins. Looks to be a recurring theme from the Google reviews. This is totally unacceptable, it's impossible to book an appointment or to simply contact the surgery without taking a half day from work.