janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: highfields-surgery-(r-wadhwa)
Title: Rude staff and impossible to get an appointment
Rating: 1 out of 5
Visited: January 2022
Receptionists are rude and unhelpful. Made an appointment for a call with Dr and got told it could be anytime till the end of the day, which was fine. I waited in all day but no call came. When I rang them back the next day they lied and said a call was made to me but no voicemail or call log. I have then been told there is no appointments and that I should go a&e or walk in centre. I told her I have covid so I can't go, she just dismissed me and kept repeating the same thing. So infuriating trying to make the Receptionist understand and she believes in her mind she is the Dr.
GP surgery review: de-montfort-surgery
Title: Unacceptable waiting time
Rating: 2 out of 5
Visited: October 2023
I arrived in good time for my appointment and then had to wait over an hour to be seen after my appointment time. When I asked at the desk I wasn't given any estimate of when I would be seen, or an apology for the inconvenience.
GP surgery review: de-montfort-surgery
Title: Great Reception Staff
Rating: 4 out of 5
Visited: August 2022
I just wanted to say thank you to the reception staff and pharmacists at Demontfort Surgery. I've had a couple of issues recently, firstly when there was a shortage of Hrt and secondly following a uterine scan follow up  about which it was very difficult to contact the gynecology dept at the hospital. The reception staff  - and when relevant, the pharmacists - are unfailingly quick to answer calls, polite, professional, friendly and helpful, and when you are bit stressed by lack of response or information elsewhere in the Nhs or supply chain this is fantastic! Thank you
GP surgery review: de-montfort-surgery
Title: Frustrating
Rating: 2 out of 5
Visited: June 2022
It’s next to impossible to make an appointment at this practice. The staff and doctors are lovely for the most part but trying to book an appointment of any kind is quite literally impossible.
I’ve been registered with this practice since 2020 and I’ve managed to book 4 appointments in that entire time. After constantly being told I could ‘book online’, I tried more times than I can count to ‘book online’ but every time I try a message comes up saying there are no available slots and that you can’t book 2 weeks in advance. So I tried the first app, then I tried the other app, then I tried the nhs app - none of which worked. 
As someone who struggles with their mental health and is seeking help for suspected Autism, this experience is and continues to be incredibly stressful. 
I am not someone who can make phone calls with any sort of comfort or ease so calling in is always my last resort. 
On two occasions I summoned every bit of courage within me at the time to go to the practice myself and try booking in person. Unfortunately, I was unable to book anything - I’m not sure if the receptionist misheard me but when I asked if I could book a mental health consultation I was met with the response ‘we don’t do that sort of thing here.’ So I went home extremely defeated. 
I have recently been trying to make follow up appointment at this practice regarding some questionnaires I filled out in April and have not had a single response back about yet. 
I made some progress by emailing about how to make an appointment without calling, only to find out that as a result of moving very slightly further away recently, I am no longer able to be registered at this practice and will need to find and register with another. This has left me feeling incredibly stressed and like all of my hard work and progress with gathering confidence to get in touch with doctors about things that are troubling me has been all for nothing. 
Overall it’s a good practice, if you ever manage to actually book an appointment.
GP surgery review: victoria-park-health-centre
Title: Poor services
Rating: 1 out of 5
Visited: November 2023
The surgery is very disorganised. They appoint physician associates to deal with issues that only actual doctors can handle. They do not read essential incoming letters for patients from specialists monitoring long-term conditions. Despite having a long-term autoimmune disease every time I need something from the GP I am treated as an average healthy adult and the doctors do not read or do not have in my file details of my rare condition and my health history. Recently one of my essential every day medications was discontinued for unknown reasons by the GP practice despite having just seen my rheumatologist who sent to the surgery 2 weeks ago a letter explaining that he reviewed me and my medication needs to continue. Very poor service! Unsuitable for someone with long-term health problems.
GP surgery review: victoria-park-health-centre
Title: Outstanding practice
Rating: 5 out of 5
Visited: March 2023
This practice is getting so many things right. I have found the online system easy to use and getting appointments is a pain free process. Reception has always been friendly and really helpful. There is excellent continuation of care for on going health problems and a real feeling of medical professionals listening, responding and more importantly genuinely caring.
GP surgery review: victoria-park-health-centre
Title: A practice in decline
Rating: 1 out of 5
Visited: March 2023
Recent experience with this practice has been disappointing.The GPs seem to change very frequently and there is no continuity of care. Test results are not communicated promptly if at at all and as a patient I have had to chase these myself. Waiting times for appointments, blood tests etc are far too long and that is when you actually get through on the phone.This used to be a caring practice but not now. When you get to see a GP, they are usually good, but it is a battle to get to see one, even if you have worrying conditions that can’t be diagnosed by an on line form or phone appointment.
GP surgery review: victoria-park-health-centre
Title: Decent doctors, not reception
Rating: 1 out of 5
Visited: August 2022
Took a little while to get a good doctor but after a few I had a great relationship with one who listened to all my problems. However the there Is at least one reception staff who will talk to you in such a rude manner (I have witnessed her talk to international students with such a rude demeaning manner that I was shocked). Just visited myself and it was as if I was the dumbest person she has ever interacted with. So rude. Should not be in a public facing job at all, very heightened opinion of her self.
GP surgery review: victoria-park-health-centre
Title: Thank you to nurse conducting smear test
Rating: 5 out of 5
Visited: March 2022
Thanks to nurse who took my smear test - I felt very comfortable. However, I didn't hear back about the results which I would have liked (whether by text or letter). So I phoned the admin team and staff said that my records showed 'No further action required'. That's good but please could you have a system where you inform patients rather than patients having to follow up test results themselves? Would take away the traffic on the surgery phone line. Hope to hear back about this. Thanks.
GP surgery review: victoria-park-health-centre
Title: Great practice nurse!
Rating: 5 out of 5
Visited: February 2022
I've had bloods taken lots of times, I never knew it could be painless until today. Thank you practice nurse in pink, you made my day ☺
GP surgery review: victoria-park-health-centre
Title: Brilliant nurse
Rating: 5 out of 5
Visited: February 2022
I brought my 13 month old baby for her immunisations and I was blown away by how superb the nurse was - proficient is an understatement. She had to deliver 4 jabs but was well-prepared with everything ready before she delivered each vaccine so the whole process was done within seconds and reduced the trauma for our baby. Super impressed!
GP surgery review: saffron-group-practice
Title: Poor manners from doctors.
Rating: 1 out of 5
Visited: August 2023
Was given a call, the doctor was not helpful and was very rude, I had been told to call 111 by another service and they then booked me another appointment at the GP the following day. I had spoke about the same issues to 111 as I did to the first GP. So I don’t understand why I had to speak to 3 different people for me to get an inperson appointment. The second Gp was very insensitive. Would not recommend.
GP surgery review: saffron-group-practice
Title: Answering lady
Rating: 1 out of 5
Visited: June 2023
She was very rude with me and ask me to go to the pharmacy for my 6 years old son who was very poorly when i asked her politely he may need antibiotics she said call 111 we don’t have any thing for you even though i called at 8:00 in the morning 
😔😔😔😔😔👎👎👎👎
GP surgery review: saffron-group-practice
Title: Disappeared
Rating: 1 out of 5
Visited: May 2023
I selected this gp thinking it was close and had good hours so I might get seen in a timely manner. I was seriously mistaken. If you don’t ring at 8 on the button don’t bother. At 8:01 the phone queue is full daily. If by chance you do happen to ring back after 8 all the appointments are gonna and they refuse to book for any other days. So frustrating as for the most part my heath issue isn’t serious enough to justify urgent care, I just need to be seen!  It makes me feel as if they think the gp is the only profession of priority. I also have a demanding career we’re booking out an appointment would allow me to better do my job to safeguard children. I’m also mad at myself for thinking they’ll change.  I noticed this straight away when I registered years ago now and even with all these reviews saying the same thing over the years nothing happens to change. They just don’t seem to want to be better or maybe they just simply don’t care. 
If you are lucky enough to ring at 8 and speak with receptionist for an appointment good luck with the shark and rude attention and don’t dare ask a question. The nurse seem to be the only competent persons in the building. They’ll actually treat you like a person. GPs act in revolving door manner, hurry patient in patient out manner. If I had it to do over again I’d run.
GP surgery review: saffron-group-practice
Title: Total lack of service
Rating: 1 out of 5
Visited: April 2023
If you waste your time trying to get an appointment they will tell you to call at 8am instead of being able to sleep after being up all night. 
You call at 8am and their system says their queue is full and cuts you off every time you try for forty minutes. 
You then trg the other number given for automated booking and it says it is not available. 
 You keep calling the first number and eventually get to a ridiculously long queue and so choose a call back.
 They call you back to say they are fully booked and to call back next week to go through it all again.  
Will not take complaints and say has to be in writing.
  This is done to put you off and reduce number of complaints as they know that a lot of people won't bother.  Absolute garbage.
GP surgery review: saffron-group-practice
Title: Disgusting service
Rating: 1 out of 5
Visited: March 2023
Rang the doctors for my son who's been suffering with nausea rang a few times to be told it could be hormonal over 2 years later still suffering to ring the doctors again to be told no appointments only in Belgrave!!! My doctors is on the saffron lane.absolutely disgusting so we'll take a call from a doctor on Saturday!!! This surgery needs to be looked into disgusting service.
GP surgery review: saffron-group-practice
Title: Rude Uncaring Defensive Receptionists
Rating: 1 out of 5
Visited: December 2022
The receptionists at this surgery are horrendous ! They answer the phone in an unfriendly abrupt way, it’s like they are on the defence before you’ve even said “Hello”and your then supposed to tell them what the problem is ?!? I appreciate that times are hard at the moment but there is no need to be spoken to like something of the bottom of their shoe !! I think they forget that they are dealing with unwell, vulnerable people. I dread ringing this surgery. No wonder people get frustrated and then end up shouting ! They literally bring out the worst in you ! They merge 3 practices together and tell everyone to call at 8am, what do they expect will happen !!!!
GP surgery review: saffron-group-practice
Title: Unprofessional
Rating: 2 out of 5
Visited: November 2022
I wanted an appointment to a doctor for my daughter and the receptionist sent me to pharmacy for consulting her and give her some antibiotics for ear infection. At the pharmacy they told me that they are not doing anything like and they sent me back to Saffron Health. 
At Saffron Health, the receptionist said "I'm sorry for this!" and makes an appointment for next day. For all of these, I took two days off from work instead one.
GP surgery review: saffron-group-practice
Title: Simple check up still not sorted
Rating: 1 out of 5
Visited: May 2022
I needed a standard repeat prescription and required an initial check up before being prescribed. I ordered the repeat prescription back in April, it’s now the end of June and I’m still going round in circles. Instead of one appointment, I had to have two (which has never been the case for the 20 years I’ve been on this medication). I had the first appointment and then the 2nd got cancelled. I rang up to rearrange and was on hold for over 45 minutes. Second appointment was a telephone appointment - this also got cancelled on the day as they didn’t have enough information. Although all information was provided in the first appointment. I have completed the standard forms online twice now and I’m still receiving messages asking to complete the online forms. The whole process has taken 2 months so far and has been incredibly inefficient for a check up that usually only takes 15 minutes. Bonkers!
GP surgery review: saffron-group-practice
Title: Bureaucratic Impediments
Rating: 3 out of 5
Visited: January 2022
After receiving a copy  of the City General Hospital's letter to my GP following tests, I phoned the surgery to ask if I could liaise with the doctor to ask for clarification of how to proceed with a further recommended test, only to be advised that I'd be better to proceed via "Engage Consult". Only one major problem here is that in order to do so as directed I need to supply a mobile phone number. At my age I no longer have enough relatives or friends left alive to warrant the expense of a mobile phone and can only supply my landline, therefore I can't use "Engage Consult". In my opinion this is an utter failure to recognise that not all people need or want to have a mobile phone or be on social media every minute of the day! What's so wrong about a landline in order to use "Engage Consult"? Please get your act together!
GP surgery review: sturdee-road-health-and-wellbeing-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: January 2024
Always a pleasure to speak to someone at the gp surgery especially the Dr, receptionist and pharmacy always happy to help and to get things resolved as quick as they can.
GP surgery review: sturdee-road-health-and-wellbeing-centre
Title: Lovely doctors
Rating: 5 out of 5
Visited: November 2023
I moved to this surgery a few years back now and it was the best thing I ever did, I moved all my family there, I can always get an appointment yes it’s gone a bit different since covid however i still request a face to face and seem to get one. They do sometimes take a while to answer the phone but which doctors don’t. The staff are lovely. Best move I made.
GP surgery review: sturdee-road-health-and-wellbeing-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
The service and support has been very helpful. The surgery is very prompt and sufficient with handling any health issues regarding myself of family members. Very well organised and responsive in a timely manner to aid with medical care and needs.
GP surgery review: sturdee-road-health-and-wellbeing-centre
Title: Highly recommend
Rating: 5 out of 5
Visited: November 2023
Always manage to get in contact and any medical issues I have are always dealt with. Receptionist and pharmacist at this practice is so helpful and understanding
GP surgery review: sturdee-road-health-and-wellbeing-centre
Title: Amazing drs.
Rating: 5 out of 5
Visited: October 2023
The receptionist is lovely and always gets you an appointment , always makes sure the children are seen which is really important to me.
GP surgery review: sturdee-road-health-and-wellbeing-centre
Title: Communication
Rating: 3 out of 5
Visited: August 2023
When calling the Surgery, it would be nice if the receptionists would listen to what you have to say before they cut you off. This happens very regularly and then things get confusing. 

Today, I had barely explained why I called before I was cut off. Then when I said I needed a blood test done, I was told I didn't mention it. I stated I didn't get round to finishing my sentence before they started talking.

We as patients would just like for them to listen first before cutting us off, that's all.
GP surgery review: sturdee-road-health-and-wellbeing-centre
Title: Surgery
Rating: 4 out of 5
Visited: August 2023
Me and my husband have been at this surgery for a few years now. The receptionist is lovely and always goes above and beyond to try to help where ever she can. She even remembers everybody’s name which gives you a sense that she really cares. I’m really happy with the new doctors at the surgery they seem really kind and alway do a thorough check. The communication between the doctors and pharmacists is also brilliant. Due to the great service received we have also moved our children to this surgery. Thank you
GP surgery review: sturdee-road-health-and-wellbeing-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
My experience at the doctors and the surgery has been really good, they are very helpful and always at the end of the phone whenever I need them.
GP surgery review: sturdee-road-health-and-wellbeing-centre
Title: Very angry
Rating: 1 out of 5
Visited: March 2023
As I moved to the area I went to register at this practice, gave my form in with 2 proofs of identity, when I rang to query about my medication I was told that I wasn’t registered 
The nurse on the desk had lost my details but to find that my personal information was also lost , I found that to be  so unprofessional as anyone could come across these documents and use them for other purposes 
I was then told because I raised my voice they wouldn’t take me on as a patient 
Getting angry does not compensate the fact that my personal details were lost through negligence!!!
GP surgery review: sturdee-road-health-and-wellbeing-centre
Title: Worst GP
Rating: 1 out of 5
Visited: February 2023
Since the beginning of pandemi it is not possible to make a face to face appointment,
In the course of 2 years I have been refused 4 times a face to face visit in spite of all kinds of problems, from a deep wound in my leg to a damaged knee, appointments only on line and the sending of photographs
GP surgery review: the-hedges-medical-centre-(sa-bailey)
Title: Very good practice
Rating: 5 out of 5
Visited: April 2023
The Doctors at The Hedges medical practice are very good , clean space, staff very helpful and friendly.
GP surgery review: the-hedges-medical-centre-(sa-bailey)
Title: Service is so poor
Rating: 1 out of 5
Visited: September 2022
I dont use the Dr's a great deal, but when I do, its a nightmare. I understand that probebly most are the same when trying to get an appointment, but this is unbelivable. 

Why is it so difficult to get basic heathcare after paying into the system for 40+years. 3 people in the Surgery this morning, but no Dr available to give me a prescription. 

I will not be using this Surgery again and will be moving later today.
GP surgery review: the-hedges-medical-centre-(sa-bailey)
Title: Terrible practice
Rating: 1 out of 5
Visited: May 2022
Can never get a appointment reception staff are rude trying to phone doctors is a nightmare would not recommend surgery the whole service they offer is terrible I’ve sent 2 emails to practice manager with no reply
GP surgery review: fosse-medical-centre-(gk-sharma)
Title: marvellous and caring service
Rating: 5 out of 5
Visited: April 2023
I am an OAP and fell badly in my garden, I rang the surgery who fitted me in almost immediately with a doctor and medical student I was thoroughly checked over and  apart from bad bruising, OK. Kindness and support are the order of the day at this surgery.
GP surgery review: fosse-medical-centre-(gk-sharma)
Title: Unhelpful
Rating: 3 out of 5
Visited: December 2022
Having been told to ring by 111 staff and ask for an emergency telephone appointment, the member of staff was dismissive, saying they couldn't understand why I was asked to phone them, as 111 staff knew they had no appointments. The phone tomorrow approach was unhelpful, especially after listening to the same message about the Nhs app for 20 minutes!
GP surgery review: fosse-medical-centre-(gk-sharma)
Title: Great phlebotomist
Rating: 5 out of 5
Visited: October 2022
I'm nervous around needles so was anxious around having my blood taken for some routine tests. However the phlebotomist at Fosse Medical Centre was quite frankly amazing. They took my time to listen to me, and then took the sample in what seemed like less than 10 seconds. I barely felt it.
Thanks for this Fosse Medical Centre, really appreciated you turning an fearful experience (for me) into a non-event.
GP surgery review: fosse-medical-centre-(gk-sharma)
Title: Exceptionally good.
Rating: 5 out of 5
Visited: March 2022
I’m sadly having to leave Fosse Medical Centre due to relocating. I doubt I’ll ever see another practise this good, the empathy and dedication the reception staff show is exceptional. 
The two GPs that I have had appointments with are genuinely kind and take the time to listen to you. 
I can’t recommend this place more highly and the reception staff in particular should be used to show other practises how to do it right. 
Overall, the hard work and teamwork really pays off here, to provide an efficient service.
GP surgery review: fosse-medical-centre-(gk-sharma)
Title: Vaccine advice
Rating: 5 out of 5
Visited: February 2022
I contacted the surgery for advice on Covid vaccination for a 12 year old. The 2 staff I spoke with were extremely helpful, courteous and knowledgeable. The manager and her team spent some time trying to access the information I needed, including ringing me back twice. My query was not fully resolved but the staff went as far as the system would allow in order to give me the information I needed. Though unable to give me the full answer they were able to guide me on the next steps I should take. This was an impressive service and a credit to the NHS. Many thanks to them.
GP surgery review: groby-road-medical-centre-(id-patchett)
Title: Great contraceptive service
Rating: 5 out of 5
Visited: August 2023
The contraceptive nurse was extremely caring, empathetic and knowledgeable. She explained things very well and went over and beyond our expectations. I would recommend anyone her to anyone considering contraceptive advice.
GP surgery review: groby-road-medical-centre-(id-patchett)
Title: Amazing surgery
Rating: 5 out of 5
Visited: June 2023
Called to ask for appointment with my regular gp receptionist sorted it within minutes was kind and caring.had my appointment with gp whom is extremely and highly experienced in the role of a gp. I can 100% trust any diagnosis made.sometimes it’s just the reassurance I need. And I get this from gp.I felt heard giving plenty of time to talk through my worries without been made feel a burden.this gp is extremely caring compassionate understanding and shows true empathy.from all caring receptionists. Nurses healthcare assistant and all whom work at the practice do so as a team. It’s the best practice iv ever been part of.a huge thank you to all of you.