janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st.-levan-surgery
Title: appointments
Rating: 4 out of 5
Visited: August 2022
your new policy on booking appointment to attent the surgery in person?? do this mean event if disable limited to walk ?? as this is what was told on the phone
GP surgery review: st.-levan-surgery
Title: Left Outside
Rating: 3 out of 5
Visited: April 2022
I got out of sick bed in pain to get blood test. Reception said I had to stand outside 20mins as no mask. She said no time to give people masks. Could they ask if patients are able to stand 20mins. I was rescued by kindly person who asked reception to please let me in as I needed to sit down.
GP surgery review: stoke-surgery
Title: Great GPs, Not so great admin staff
Rating: 5 out of 5
Visited: April 2022
GPs at this surgery are excellent and provide great care and attention. Their admin team need to catch up
GP surgery review: west-hoe-surgery
Title: Prompt and helpful
Rating: 5 out of 5
Visited: October 2022
Was missing an item from my prescription, telephoned them and the matter was resolved immediately.
Best GP practice I have ever used.
GP surgery review: west-hoe-surgery
Title: Excellent practice from an outstanding GP
Rating: 5 out of 5
Visited: October 2022
From my GP’s immediate personal response to an email requesting an emergency appointment, to a highly professional & efficient face-to-face examination & diagnosis with data on proposed meds checked to ensure absolutely up to date, to the collection of medication from surgery-linked pharmacy…….all this within one and a half hours! 
The follow-through was equally outstanding, with an emailed NHS link sent detailing information & advice on my condition, together with a reminder to sign-up for a preventative injection when fully recovered.
A master class in how a highly experienced GP works, drawing on community & medical services to meet the diverse needs of his patients.
All quite brilliant, thank you, particularly given the pressure GP surgeries are under. I was up and back on my feet in record time.
GP surgery review: west-hoe-surgery
Title: vary good service.
Rating: 4 out of 5
Visited: September 2022
West hoe surgery I find always vary helpful I can always get an appointment and also get my prescriptions when I need them. Vary happy with surgery and feel lucky.
GP surgery review: west-hoe-surgery
Title: Excellent will take some beating
Rating: 5 out of 5
Visited: August 2022
Appointment today for 0915 arrived at 0900 spoke to a very nice receptionist who booked me in and asked me to take a seat (I should have used the new booking in machine) but did not see it till I sat down ( no one's fault but mine) and as usual I was called to sea the doctor on time and 20 minutes later following my mini op I was on my way home, who could ask for a better service and I've been a patient here for 40 years Plus, a great big thank you to all.
GP surgery review: budleigh-salterton-medical-practice
Title: Vaccination session
Rating: 5 out of 5
Visited: September 2023
Brilliantly organised flu & Covid vaccination session yesterday. Promptly & efficiently undertaken by very professional & courteous staff.
GP surgery review: budleigh-salterton-medical-practice
Title: Excellent
Rating: 5 out of 5
Visited: June 2022
Seen promptly. Very courteous and professional. I also requested a blood test, which was arranged for me within five days
GP surgery review: claremont-medical-practice
Title: Very good service
Rating: 5 out of 5
Visited: January 2024
I had blockage in both ears which was very difficult for me and annoying to my family, friends and persons I met.
I do use a hearing aid in one ear, however after a visit to Raleigh
Surgery and seen to by a very helpful lady who syringed both ears
very speedily, I am able to hear very well and do not need the 
Hearing aid at all at present.   Thank you very much and well done.
GP surgery review: claremont-medical-practice
Title: Blood test
Rating: 5 out of 5
Visited: December 2023
I was seen by a lovely nurse on time. She was very friendly and I didn’t feel a thing . Claremont Pines road is very convenient for me and others like me who live close by.
GP surgery review: claremont-medical-practice
Title: Summons to ‘Review’
Rating: 5 out of 5
Visited: December 2023
I had no idea what might be involved but everything was conducted in the most friendly yet efficient way.  Although no time was wasted there was no sense of rush
GP surgery review: claremont-medical-practice
Title: Excellent
Rating: 5 out of 5
Visited: December 2023
I was seen very quickly after a phone call I was helped to get my pain under control and dealt with respect and kindness
GP surgery review: claremont-medical-practice
Title: Poor practice
Rating: 1 out of 5
Visited: December 2023
My appointments were cancelled 5 times.  I realise busy time of year but surely could've fitted me in thought they were taking the p.
GP surgery review: claremont-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Didn’t wait too long for appointment and extremely lovely doctor who gave me her time and listened to what I had to say.
GP surgery review: claremont-medical-practice
Title: Friendly practice
Rating: 4 out of 5
Visited: November 2023
Pleasant experience when attending my vaccination appointment.  Friendly informative nurse checked what I needed for travel. Although upon checking in on the computer ie where you put your DOB and first letter of surname , up pops a different name.  I went to reception to mention it wasn’t me to be informed that was who I was seeing! It doesn’t say that on screen.  I mentioned it was confusing as I didn’t know name if employees.  It would better for my name to be shown. Each individual that came in after me did the same as me and the lady on reception had to keep getting up time and time again. I think changing this one thing could save everyone precious time in the future.
GP surgery review: claremont-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
After I was called back by phone, I was seen the same morning by a doctor.
My condition was diagnosed sympathetically and treatment prescribed.
GP surgery review: claremont-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Saw asthma nurse ,she was thorough,efficient and explained about one of the inhalers i had a reaction to and prescribed something else.
GP surgery review: claremont-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Receptionist was extremely helpful, polite and cheerful. Didn’t have to wait too long In the waiting room.
GP surgery review: imperial-surgery
Title: Always very professional and helpful
Rating: 5 out of 5
Visited: December 2023
My family have been with Imperial Medical Practice since the early days when it was situated in a Building in Imperial Carpark !! before moving to its current address . The Staff , everyone , are wonderful Happy New year (2024 ) to you all !
GP surgery review: imperial-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: October 2023
We were on holiday in Exmouth, when our 1 year old daughter got sick, we were seen by a Doctor at the imperial Practice, to say we were treated with professionalism and compassion is an understatement. Our daughter was diagnosed and given a prescription, she started to feel much better and we were able to continue our holiday. Everyone we came into contact with at the practice were professional, friendly and efficient. If I lived in Exmouth I would want to be a patient of this practice if I ever needed help. 1st class service
GP surgery review: imperial-surgery
Title: great practice
Rating: 5 out of 5
Visited: August 2023
Outstanding surgery.  All staff are amazing, kind, professional and caring.  Best surgery I have ever been to.  Nothing is to much trouble.
GP surgery review: imperial-surgery
Title: Great practice
Rating: 5 out of 5
Visited: August 2023
Having recently transferred to Imperial Surgery and having lost faith with GP service since Covid I was delighted and reassured with my first experience with Imperial Surgery from initial telephone response, reception staff and GPs telephone consultation.
GP surgery review: imperial-surgery
Title: Amazing surgery
Rating: 5 out of 5
Visited: August 2023
Always on top of everything you need from a GP surgery. Staff are all very friendly and helpful. Always follow up with you as and when needed.
GP surgery review: imperial-surgery
Title: Superb Practice
Rating: 5 out of 5
Visited: July 2023
Having not had hardly any need to visit my GP until February 2020, I visited them because of a growth on the back of my left leg which turned out to be a malignant melanoma.

From that time until now I cannot speak highly enough of the practice. From the reception staff through to the GP’s everybody that I have come into contact with have all acted with the greatest friendliness and professionalism.

Whenever I have completed online consultations I have been contacted within 24-48 hours and feel as if I’ve been given priority treatment, such is the high level of care.

I am very lucky to belong to a practice that treats me as a human being & takes time to listen to my issues when needed.

Thank you all for being the way that you are
GP surgery review: imperial-surgery
Title: Brilliant  practice
Rating: 5 out of 5
Visited: June 2023
I'm not actually a patient,  but work with the public  and know many patients of this and other surgeries.  I've never heard a bad thing about this practice .  I'd never hesitate to recommend them  from all the good things  I've witnessed  and heard about them
GP surgery review: imperial-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Well organised,friendly,welcoming practice . We changed practice due to local house move,imperial is in a perfect location.
GP surgery review: imperial-surgery
Title: Friendly staff
Rating: 5 out of 5
Visited: January 2023
Always easy getting appointments and the doctors and staff are so friendly and professional. Doctors always have time to listen and you never feel rushed or a nuisance. Certainly the best surgery in Exmouth.
GP surgery review: rolle-medical-partnership
Title: Great care
Rating: 4 out of 5
Visited: November 2022
I recently needed 2 appointments with the nurse practitioners who gave me professional care, clear explanations and follow-up. Cannot 
 praise enough.
GP surgery review: rolle-medical-partnership
Title: Caring practice
Rating: 5 out of 5
Visited: September 2022
The doctor was very gracious helpful and really interested in my condition. Everyone from reception to the prescribing team were fantastic. This is a caring practice where the patient comes first.
GP surgery review: rolle-medical-partnership
Title: Exemplary Patient care
Rating: 5 out of 5
Visited: August 2022
I have never known such a caring genuinely wonderful practice for many many years. You are treated with the utmost concern and care. So pleased I changed to you no wonder your outstanding.
GP surgery review: woodbury-surgery
Title: Thank you
Rating: 5 out of 5
Visited: August 2023
Thank you so much for providing such an efficient and friendly GP surgery. Every time one of the family have needed help it has been a really positive experience. Thank you
GP surgery review: woodbury-surgery
Title: Beat Practice I have known
Rating: 5 out of 5
Visited: July 2023
Woodbury Surgery is a fantastic practice. I have never had a negative experience in my 20 years. Friendly staff and Doctors. I find the online consultations suit me well.
GP surgery review: woodbury-surgery
Title: Speedy helpful service
Rating: 5 out of 5
Visited: May 2023
I was really impressed with Woodbury surgery today. I called just after 8 am about an urgent problem and my call was answered promptly. The receptionist was really helpful. A GP called me back within the hour and sorted my problem really quickly and efficiently. I had picked up a prescription by 10 am. Thank you for all your help today.
GP surgery review: woodbury-surgery
Title: So lucky to have such an excellent surgery in Woodbury
Rating: 5 out of 5
Visited: April 2023
I have been with Woodbury Surgery for a number of years and have found them to be consistently helpful, kind, caring and understanding of not only my needs but my family’s needs too.  During Covid they were marvellous when I did need medical help and they quickly sorted out their ways of coping whilst the country were having great difficulties. As a patient with a long term health condition they have treated me with compassion, excellent medical care and helpful advice and follow ups to help me to manage my condition.  All the staff remain constructive even when under great pressure and have always gone “the extra mile” when needed.  I cannot recommend them enough.
GP surgery review: woodbury-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
We have needed to use the practice a few times over the last few months. They have been fantastic each time. Extremely thorough, efficient and professional. A wonderful service, thank you!
GP surgery review: woodbury-surgery
Title: Extremely helpful and responsive service
Rating: 5 out of 5
Visited: September 2022
I needed to temporarily register at the practice where a relative is registered as I had neglected to take my medication with me when visiting. I am registered at a large group practice in the South East of England and access has been a problem. There was no trouble with Woodbury Surgery as I was first in the queue on both occasions that I needed to contact them. My prescription request was authorised and issued in a very efficient manner. All the staff who dealt with me were polite and professional and I am very grateful for their support.
GP surgery review: abbey-surgery
Title: Professional and caring service
Rating: 5 out of 5
Visited: December 2023
Excellent surgery , have moved to area recently from the south east . This surgery is the best I have ever been with, they are so well organised on making a Gp or nurse  appointment.
All staff are professional and friendly just what you want from a surgery. 
Keep up the good work !
GP surgery review: abbey-surgery
Title: Brilliant service
Rating: 5 out of 5
Visited: November 2023
As always I was given superb care. I rang in the morning and then had a phone call asking me to go into the surgery at 11:30. I was seen, prescription sent to the pharmacy and on my way home. All the staff are amazing and I'm very grateful for their care. Thank you to everyone at the practice.
GP surgery review: abbey-surgery
Title: Do not use
Rating: 1 out of 5
Visited: July 2023
The receptionist hung up on me after I called a second time asking for a call back from the doctor due to worsening symptoms of a UTI/kidney infection. All I had said was that I thought it was important for the doctor to assess whether the most suitable antibiotics have been dispensed!
GP surgery review: abbey-surgery
Title: Very Hard To Get Appointments
Rating: 1 out of 5
Visited: May 2023
Abbey Surgery used to be very good before the pandemic.
Making appointments was quite easy and also possible to do online.

However although they falsely advertise online booking, they actually scrapped this and many other services a few years ago!

So you have to phone.  I've phone and phoned and phoned and its exceptionally hard to get through.

I gave up in the end and contacted a private GP which I can't afford but Abbey Surgery is very hard to contact.

They do have an eConsult service.  But the amount of text you can enter about your symptoms is less than a tweet on twitter.

And on the few occasions I've tried it I get a short message from the doctor telling to go elsewhere!  A complete waste of time.
GP surgery review: abbey-surgery
Title: Wonderful practice
Rating: 5 out of 5
Visited: July 2022
After a phone call this morning I was seen by a Dr at 11, who gave me exemplary care. Recently, I've had e consult, text messages (for other things) phone calls and my health issue has always been solved. I'm very satisfied with the care given via whatever method is used. Using technology protects the practice and patients from infection and is much more efficient. Everyone at this practice is friendly, professional and deserves praise. In these difficult times they have gone far more than the extra mile. Thank you all very much
GP surgery review: abbey-surgery
Title: Doctoring by SMS message
Rating: 1 out of 5
Visited: May 2022
I rarely go to the doctors but recently was in severe back pain causing issues with walking, sitting and sleeping. The sleep deprivation is probably the worst aspect, with me waking in pain at 3am and not being able to get back to sleep.

These issues had been ongoing for almost 3 months before I got to the point of desperation and contacted Abbey Surgery via their eConsult service.

The response I got after 2 days wait was a short text message, not a phone consultation as requested. The short text suggested I look on the Internet for help and go to a physio therapist. I'd already done this! But of course they wouldn't know because they'd not spoken to me!

The reason for contacting the surgery was because I'd done all the things I could do at home or via a private physio.

The eConsult service only allows very limited amount of text. So you really have be super brief and miss off a lot of important details.

My concern is by not talking to patients Abbey Surgery will almost certainly miss red flag situations. A short text message is not good quality medical help.

However I do wonder even if I'd had spoken or seen that particular doctor whether she'd been any more helpful. There seems to be a lack of care and concern for patients.

The other issue with eConsult is while you can specify which doctors see the eConsult, the reality is they ignore this and some random doctor will reply. Some of the doctors I've seen at Abbey Surgery are brilliant and really care about their patients.  The practice manager works very hard from what I've seen.

However there are sadly some mediocre and terrible ones too who I try and avoid.

Unfortunately the good doctors are in high demand which why I suspect the eConsult is replied to by the bad ones.

Having waited two days for a call and hope someone could help I was gutted to just get a short text message. It left me feeling that if I wanted someone to actually help I'd need to go to a private GP, quite an expensive option. But you get a 30 minute appointment not a brief SMS message.

The other issue I have with Abbey Surgery is there lack of online services.

They did have an online booking service. This was great as it meant you didn't have to spend time phoning them. Quicker for the patient and saves the surgery time and money too.

But this was stopped during Covid and hasn't returned. Their website still advertises, falsely, that they have online booking. But they most definitely don't!


I've lost trust in Abbey Surgery to actually care about me as a patient. I'm being thrown to the private sector, an option I'll struggle to afford.
GP surgery review: tavyside-health-centre
Title: Fantastic care and support
Rating: 5 out of 5
Visited: March 2023
I cannot speak highly enough of Tavyside Surgery. I have received a really high quality of care over a long period of time. Everyone goes above and beyond to help. Great system to access doctors and really friendly team. Thank you.
GP surgery review: tavyside-health-centre
Title: Awful, awful, awful
Rating: 1 out of 5
Visited: February 2023
Once again, your receptionist fobs me off and I am unable to make an appointment. It's been two years now since I've been able to see a doctor. Do I have to go private? Just don't understand why I am never allowed to see a GP.
GP surgery review: tavyside-health-centre
Title: First class service
Rating: 5 out of 5
Visited: August 2022
Doctor was very helpful on two occasions this  week after an A&E visit. The reception team dealt with my concerns in a kind and professional manner .
GP surgery review: tavyside-health-centre
Title: Incredible Practice
Rating: 5 out of 5
Visited: August 2022
Not for the first time I instigated an online request for advice at 10.30, at 1.30 I received a call from a GP who dealt with my problem and gave me reassurance, he showed care and concern for me as an individual.
I would also like to commend all the reception staff who have always been most helpful. Lucky to have such a great practice.
GP surgery review: tavyside-health-centre
Title: Not able to contact for appointment
Rating: 3 out of 5
Visited: July 2022
Rang Friday pm to book appointment, was told by receptionist that she couldn't do appointments on a Friday afternoon. Told to use on-line service, or call back Monday morning. Tried online, can't book appointment and the online services page said not available until next week. Now, Monday, the Tavyside website is down! Terrible service.
GP surgery review: tavyside-health-centre
Title: Receptionists are always rude and unhelpful
Rating: 2 out of 5
Visited: July 2022
I hate phoning tavyside health centre, the receptionists are so rude, they have a terrible attitude. Generally come across like they don't want to help and can't help at all. I don't really know what they do to be honest, they don't act helpful or supportive. They just seem to forget that they are dealing with some really poorly people, or what situation people may be in. I wish I could just deal with the people at Lifton all the time they are lovely!
GP surgery review: tavyside-health-centre
Title: Appalling Customer Service
Rating: 1 out of 5
Visited: June 2022
Ordered a repeat prescription online which the system failed to notify me about.  When I rang the surgery to query the whereabouts of the prescription and why I hadn't been notified the response was an extremely flippant "you should know that prescriptions are ready within 3-5 days".  For someone that uses the service regulaly this may be the case but for people like me using the service for the first time it was not obvious.
My prescription was automatically sent to Tavyside's pharmacy which is terribly slow with huge queues at all times so I decided to collect at 7:30am when the pharmacy opens.  The pharmacist didn't arrive until 7:40am and offered no appology for his late arrival.
There is no excuse for poor communication in this day and age and the common courtesy of an apology for late opening costs nothing and would go a long way to relieving frustration.
GP surgery review: yelverton-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: January 2024
Phoned surgery today and as always, received a friendly and helpful response from one of the ladies in reception; a prompt call back from the doctor and an appointment to see A GP the same day. They always go over and above to 
accommodate their patients if they are able. Thank you and a happy 2024 to all the staff.
GP surgery review: yelverton-surgery
Title: Disappointed
Rating: 3 out of 5
Visited: October 2023
As I will be taking my wife for her covid booster to Yelverton surgery I asked if I could have mine at the same time. (I have recieved my invite to book as one of a vulnerable group). I was told by the receptionist that they have allocated all of their stocks so this will not be possible. She then directed me to the Home Park walk in centre. It seems that I cannot be seen at the GP I am registered with. As I do not have the time or inclination to travel to Home Park I will be giving the covid jab a miss this year.
GP surgery review: yelverton-surgery
Title: absolutely amazing service
Rating: 5 out of 5
Visited: September 2023
myself and my 4 children all attend the surgery, they never fail to provide a brilliant and fast service which is a real rarity these days. i have fairly complex health needs and they never let me down. 
  i have total faith in the drs and other staff which i have never been able to say with other practices i have used in the past