janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: park-medical-centre
Title: A Great Practice
Rating: 5 out of 5
Visited: August 2022
I have been a patient at Park Medical for over 20 years. Despite it being a busy practice, I have always received the best of attention and care from the doctors and the supporting staff.
Arranging doctor’s appointments with the reception team has never been a problem and obtaining repeat prescriptions has worked without fail. I have always felt that I received real individual attention during all the various doctor’s consultations and that with a caring, but efficient, attitude. 
I would also point out the dedication in trying to resolve some recent issues that I received from the pharmacist. Nothing appeared to be too much trouble and his thoughtful and empathetic manner has been of great help.
GP surgery review: park-medical-centre
Title: Excellent Care
Rating: 5 out of 5
Visited: June 2022
My care by this practice has always been excellent but particularly this week when they have carried out tests, got the results back and set me up with a hospital consultation. 

I think as well as there being good and committed staff the way they are organised with other practices in the area allows them to be so good. Many thanks to the whole team.
GP surgery review: park-medical-centre
Title: Amazing service
Rating: 5 out of 5
Visited: June 2022
From the receptionists to the pharmacist to the nurses and doctors this practice gives a thoughtful responsive and immediate service
GP surgery review: richford-gate-medical-centre
Title: A great Practice Team
Rating: 5 out of 5
Visited: January 2022
I have always found the whole Practice Team at Richford Gate Medical Centre to be extremely helpful and supportive in trying to help achieve the best experience and outcome for the patients.
GP surgery review: richford-gate-medical-centre
Title: The whole medical team have an inspirational Practice Ethos
Rating: 5 out of 5
Visited: January 2022
In my experience, the doctors and medical team at Richford Gate Medical Practice always go, as far as time constraints permit, that 'extra mile' to try to ensure that they achieve the best possible result for their patients.
GP surgery review: oxgate-gardens-surgery
Title: Wonderful helpful
Rating: 5 out of 5
Visited: November 2022
I would recommend this practice, I have always been helped by staff the Doctor'shabe gone beyond by booking quick referrals
Making home visits for my elderly mother. I find it hard to understand why such negative comments this is a lovely local practice I have used for 8 years
GP surgery review: oxgate-gardens-surgery
Title: Absolutely Amazing
Rating: 5 out of 5
Visited: November 2022
I want to Thank the staff and especially the Doctors for the dedication and continuing support given to our local community.
I wish to apologise on behalf of the patients for unacceptable behaviour by rouge unjustified behaviour. I witnessed terrible abuse to the admin staff and when the Doctor arrived she was also verbally attacked. 
This practice has so many patients unfortunately only the Negative ones put on complaints and negative feedback.
This practice deserves a standing Ovation for its Hard working Team ,well done 
The community is on your side.
GP surgery review: oxgate-gardens-surgery
Title: Wonderful esp elderly
Rating: 5 out of 5
Visited: October 2022
A Big thank you for the Doctors who have cared for my mother of 86. All the home visits and exceptional service you have provided for her
GP surgery review: oxgate-gardens-surgery
Title: Dire Service
Rating: 1 out of 5
Visited: September 2022
Ring in for ages then told no more call backs today. Ring again tomorrow. The get a message from Dr on call back to say could not reach you. However, no calls on my call list! Terrible interaction with a Dr last week. Have requested a call from the manager 3 times to no avail. Went into the surgery yesterday and told the manager will contact me when he is actually in. Enough already. With this GP practice and I have been a patient for over 40 years. It has gone from bad to worse over the last couple of years.
GP surgery review: oxgate-gardens-surgery
Title: How hard is it to see your GP?
Rating: 3 out of 5
Visited: June 2022
To get a face to face appointment here seems undoable. I called at 8am as the receptionists always advice and was on hold for 56 minutes to then be told that all appointments for the day had gone. What a waste of my time which was not appreciated by the receptionist. She offered me a telephone call a day later but I told her I need to see a doctor, to which she told me to go to A&E - really? For something that's not an accident or emergency. 
I feel like giving up on this practice but maybe better the devil you know!
GP surgery review: oxgate-gardens-surgery
Title: Helpful team of professionals
Rating: 5 out of 5
Visited: March 2022
I think this a wonderful team, I have recently moved into the area and had registered at the practice, the process was smooth. I have managed to get a same day appointment but had to call 8.30am, but have managed to see a Doctor face to face which is Excellent as a lot of the practices are still not offering the service to patients.
Thank you for the support.
GP surgery review: oxgate-gardens-surgery
Title: Wonderful medical care
Rating: 5 out of 5
Visited: February 2022
Doctors are amazing always taking extra time to listen to your concerns, prompt at preparing death certificate for a bereavement. The Doctor visited the family to pay condolence. Big Thank you to all the staff.
GP surgery review: oxgate-gardens-surgery
Title: Greatly improved
Rating: 5 out of 5
Visited: January 2022
Very happy with the changes and swift booking system.My surprise to see a new room  in the waiting area to have your BP and weight in privacy.
Thank you
GP surgery review: park-royal-medical-practice
Title: Amazing service
Rating: 5 out of 5
Visited: July 2022
Reception staff made me feel extremely welcome and comfortable. I was feeling nervous as it was my first time back in the GP surgery since lockdown. Did not need to wait long before I was in the GP's room
GP surgery review: park-royal-medical-practice
Title: Medical review compliment
Rating: 5 out of 5
Visited: July 2022
Ran very smoothly and very thorough with my health check .
Extremley pleased with results and treatment by the clinican.
GP surgery review: park-royal-medical-practice
Title: Slack duty of care
Rating: 1 out of 5
Visited: May 2022
I’ve been with this practice all my 38 years of living. Over the years the Practice has become slack. I be made a complaint I’m the past and waited for the manager to get back to me and no one  ever did, Last week I booked a telephone consultation to explain a few issues to a doctor and yet again I was not being listened to. Shortly after the conversation I received a letter and email to state I should relocate practice as I’m not in the catchment area. I have not been in the catchment area for many many years but that was done out of spite because o made a remark that the duty of care is slack. Instead of the doctor listening to me and improving the service they decided to get rid of me and use the excuse I’m not in the catchment area.. I’m very sure I’m not the only patient who’s out of the catchment area and if it was so important why was I not told this years ago.
GP surgery review: park-royal-medical-practice
Title: Annoying
Rating: 3 out of 5
Visited: April 2022
Phoned to have a prescription renewed ( couldn't do it online),gave up after being -current number one in the queue-for1hour and 8 minutes with nobody answering or picking up the phone
GP surgery review: kenton-clinic
Title: Always there when I need them
Rating: 4 out of 5
Visited: January 2022
I've been registered with this clinic for over 30 years and the team have always been there to help me. They have my full trust and I cannot recommend this GP surgery more highly, they are a credit to the NHS.
GP surgery review: the-pinner-road-surgery
Title: Good patient care
Rating: 5 out of 5
Visited: March 2022
Keeping in view of my family history of myocardial infarction and strokes at early stages of life, the blood test was repeated when something related was showing off the chart. Telephone appointment was scheduled by the surgery with clinical pharmacist. During the appointment I was thoroughly informed what the matter is and why do I need to repeat test. She also asked me about the symptoms that I might be experiencing and if I have experienced them before. She arranged for a second blood test instead of directly putting me on medication.The way she dealt with it was quite comforting. Thus instead of worrying about the matter at hand I was assured that I am getting the right care.
This also shows surgery's professionalism, 
as they arranged an appointment with the clinical pharmacist promptly.
GP surgery review: the-pinner-road-surgery
Title: Very unhelpful reception
Rating: 1 out of 5
Visited: February 2022
Upon my first visit to the GP to make an appointment to see a GP I was admonished for not calling to do so. I was instead offered a call back from a “clinician”. I had to insist that I wanted to see a GP but was only offered a call back between 2pm-6pm in 2 weeks time.
I was quizzed by the receptionist over the telephone about personal medical issues.
When I turned up for a blood test I was left waiting for 20 minutes and then when I asked what was going on, I was told that I should have been watching a screen which had rolling adverts and that I had been “called” 10 minutes prior, which was of course nonsense. When I saw the nurse she was finishing a bit of cake off, which made me think perhaps it was she who was not ready to see me. In short I will not stay with this practice because they are extremely unhelpful and still hiding behind this telephone triage system even though National restrictions relating to Covid are finished. I did not appreciate their dishonesty and poor patient service.
GP surgery review: the-pinner-road-surgery
Title: Useless and never healpfull
Rating: 1 out of 5
Visited: February 2022
Called to say my daughter can't breath well, desperate for someone to see her ASAP and was told for emergencies I have to call the next day at 8AM. Useless, unhelpful and unqualified staff. Not the first time we had issues with them. Stay away from this GP!!!!
GP surgery review: the-pinner-road-surgery
Title: Good practice
Rating: 5 out of 5
Visited: January 2022
I had a smooth experience with the surgery. They are very helpful, caring and quick to respond. I have been able to get appointments and prescriptions with ease. Overall I am happy with the services they are giving me.
GP surgery review: bacon-lane-surgery
Title: Very BAD
Rating: 1 out of 5
Visited: February 2022
I called 111 this morning and was told by 111 that my surgery (Bacon Lane) would have an appointment ready this afternoon and would call me back within 2-3 hours then I waited 3 hours and called the surgery myself as I wasn't getting a call, Bacon lane surgery replied over the phone that I'm in a queue and would get called soon. So I wait another 1-2hours and called back again to which they responded that the doctor will give me a call back, I check when the surgery closes which is 6:30pm and still waiting 6pm I call them back once again and they said that they cant see me now and would have to be tomorrow. I was promised by 111 and the surgery I would get a call back in the afternoon as i was in a lot of pain and still in a lot of pain this is very shocking of the practice and not happy at all. Im either going to have to go to A&E because Bacon Lane can't do there job right and also ring back 111 to let them know I wasn't seen at all.
GP surgery review: bacon-lane-surgery
Title: Excellent practice and doctors
Rating: 5 out of 5
Visited: February 2022
Dr S- senior partner has done an amazing job in terms of recruiting new staff and doctors, and has provided a fantastic service to me and my family. I would not be alive were it not for him. He has worked tirelessly through the pandemic to help all his patients, and I cannot thank him and the surgery enough. Well done and Thank you.
GP surgery review: honeypot-medical-centre
Title: Excellent Medical practice
Rating: 5 out of 5
Visited: August 2022
This is a brilliant surgery. The receptionist  are very friendly and helpful. They give eye contact and great with a smile. They would lower their voice if anything private was to be asked so other can’t over hear. After the new make over of this medical centre we hardly got to go in due to corona virus. It’s very open with large waiting room. It has automatic doors. It has automatic registration system so we don’t have to queue at the reception. It also has a big plus point for the life for first floor doctor’s room as I have Asthma and get breathless if I had to climb the stairs. 
I went in today for my blood test with my usual nurse with which I had no problem booking the appointment with. She is as always very Efficient she called my name at the time my appointment was booked so I didn’t have to wait longer. She is always very Friendly and helps me be at ease, calming my anxiety. She has always been taking blood for me and I never feel any pain, she is Brilliant. If I have any questions she would answer them, never rush me to go. I would like to Thank her for her Patience with me and being a Caring Nurse and such a Good Soul. 
I would also like to Thank the new telephone appointment booking service they have. The telephone staff are very pleasant too they answer the phone by greeting  and saying their name which is very good. 
Last but not least I would like to Thank my Doctor for her Caring Concern Greeting  as she saw me on my way out. 
Thank you all for being such a Caring Friendly team. It makes such a difference to someone like me.  God bless you all. Keep up the good work 
Would as always Recommend this surgery to all.
GP surgery review: honeypot-medical-centre
Title: Patients care with Dignity and Respect
Rating: 5 out of 5
Visited: August 2022
This is a brilliant surgery. The receptionist are very friendly and helpful. They give eye contact and great with smile. They would lower their voice if anything private was to be asked so other can’t over hear. It also has a big plus point the life to first floor doctor’s consultation room as I have Asthma and get breathless if I had to climb the stairs. 
I went in today for my blood test with my usual nurse with which I had no problem booking the appointment. She is as always very Efficient. My turn came at the time my appointment was booked so I didn’t have to wait longer. The nurse is always very Friendly and helps me be at ease, calming my anxiety. The nurse has always been taking blood sample for me and I never feel any pain, she is Brilliant. I am never rush me to go. I would like to Thank theNurse for her Patience with me and being a Caring Nurse. 
I would also like to Thank the new telephone appointment booking service they have. The staff are very friendly, they answer the phone by greeting  and saying their name which is very good. 
Last but not least I would like to Thank Doctor for Caring Concern Greeting  as was given on my way out. 
Thank you all for being such a Caring Friendly team.  It makes such a difference.  Keep up the good work 
Yes Recommend this surgery to all.
GP surgery review: honeypot-medical-centre
Title: Professional  Caring Team
Rating: 5 out of 5
Visited: August 2022
They treat with dignity and respect 
Caring Pleasant and friendly team
The pharmacist, Doctor’s, Nurse’s, Receptionist all are a great team at looking after their patients. 
Well done. Brilliant
GP surgery review: honeypot-medical-centre
Title: Blood test at the surgery
Rating: 4 out of 5
Visited: August 2022
Blood test carried out at the surgery. Quick and efficient with short wait time. It is helpful when patients (both adults and children) have blood tests taken at the surgery instead of being sent else where with limited parking spaces and long appointment wait times or waiting lists.
GP surgery review: honeypot-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Ive been with Honeypot Medical Centre for years and have always got appointments on time- they chase me for follow-ups and keep me informed very well. I would recommend this practice to all.
GP surgery review: honeypot-medical-centre
Title: Horrific Receptionist
Rating: 2 out of 5
Visited: February 2022
I attended the practice with my husband and proceeded to make an appointment for myself. The lady receptionist asked me if I had an appointment and I said no it was for my husband. She motioned me to the touch pad as if I didn’t understand her and I explained we had already checked in. I asked if I could book and appointment for myself. She continued to look at her computer screen and type for a further four minutes. There was no courtesy or even a “Ill be with you in a minute”. I then went round to the other side and dealt with a very pleasant young gentleman. 
We do not come to the practice because we have time to spare or are bored. We present with genuine issues when it’s impossible not to attend. To be treated this way is really unacceptable. No one is doing us a favour when we come in as it’s our taxes that fund the NHS. We are entitled to a service and dignity along with that. 
Simple courtesy comes free! Considering this is a health care service , it’s utterly shameful to see someone so task orientated and totally lacking in empathy for the patients she serves
GP surgery review: honeypot-medical-centre
Title: Telephone consultation
Rating: 1 out of 5
Visited: January 2022
I had a blood test at the surgery on 5/1/22 and had a telephone consultation booked with the doctor for 18/02/22. I did not receive a call and so phoned the surgery at 6.15pm. After several attempts I finally managed to get through only to be told there was no telephone consultation booked and she put down the phone. I have the slip from the surgery to verify the appointment. I am a 88 year old person in fragile health and am very disappointed with the total lack of care or understanding by the reception staff.
GP surgery review: mollison-way-surgery
Title: happy with the practice
Rating: 5 out of 5
Visited: September 2022
I am very happy with GP services particularly with doctors and reception staff who treat us very politely and good manner.
GP surgery review: mollison-way-surgery
Title: attentive practice
Rating: 5 out of 5
Visited: September 2022
this surgery has very attentive staff and doctors.  I am happy with the services provided here. I would recommend if you can recruit more staff to make it better.
GP surgery review: mollison-way-surgery
Title: excellent
Rating: 5 out of 5
Visited: May 2022
I visited this surgery and saw a particular doctor who was very helpful and listened to your problems. and I highly recommend it to friends and family
GP surgery review: mollison-way-surgery
Title: Disappointed
Rating: 1 out of 5
Visited: May 2022
I am very disappointed to this surgery i came from India to uk before more than 1 year they never give me any appointment also i try to get appointment for cervical screening they told me to check blood pressure at home as well as today on 21st of may 2022 they give me an appointment which is at 09:00 a.m and 08:30 they call me for cancel an appointment and the reason was nurse not came today when i call them to take an appointment i already told them my work schedule not fix but specially for this appointment i took off and they told me call us again and we book your appointment again. They waste my time also my money i don't know why i paid for 2.5k for NHS. I was very upset for this and also for wasting my money
GP surgery review: mollison-way-surgery
Title: Never actually able to see a GP
Rating: 1 out of 5
Visited: April 2022
I have tried to arrange an appointment for my elderly father with this GP surgery but the is never seen by an actual GP just nurses. He has a long term chronic illness. This GP surgery have written him off, I believe. Terrible service always fobbed off on the phone or told to use the DR IQ app but even then seen by a nurse never a GP
GP surgery review: mollison-way-surgery
Title: Doctor never available, receptionist poorest manners
Rating: 1 out of 5
Visited: April 2022
For the last 15 years I’ve only managed to see a nurse once, and that they were only interested to see me because I must have been classified an dominant patient who records would be closed and no payments for them. 

When I needed antibiotics for a chest infection that has been ongoing for over 2 weeks I was told no appointment, self isolate and go to app! Appalling, I would not even recommend them to my worst enemy! Close this surgery down!
GP surgery review: mollison-way-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2022
The staff is friendly and quite efficient. That's not the best part of it, there was one error somewhere as my fit note was sent to my email and I have not received it, everyone was shocked I haven't received it and I was shocked it was sent already. I had blood tests and the results were ready within less than a week which I found impressive. When reaching for help for multiple problems the doctor called me back within a couple of hours, they were very empathetic and they listened properly to my problems. Within minutes they have messaged me useful links to solving my problems, they have referred me for another medical issue, also after submitting a few medical requests and problems thru the app they came back with solutions to my problems the same day. For people that maybe didn't  the same experience, please keep in mind I was in a crisis situation and I was in need of urgent help. Being in the middle of a crissis and feeling very anxious I was completely overwhelmed by the proffesionalism and kindness I was shown.
GP surgery review: mollison-way-surgery
Title: Poor reception staff
Rating: 1 out of 5
Visited: February 2022
I completed a review on doctor IQ and the result indicated I needed to see my doctor.  After a 30 min wait on the phone I was advised they could do nothing and to go to a pharmacy.  I went to the pharmacy and was advised to go to my GP.  I called my GP and got a rude individual who told me there were no appointments for a week and ended my call.  I was in pain due to an ear infection and had to book a private doctor and was able to get the antibiotics needed.   Once again if you need help, you got to pay for it.   I found reception person very poor and I hope the NHS contract is not renewed, only way to get ride of them
GP surgery review: belmont-health-centre
Title: Excellent Service from GP and Practice Staff
Rating: 5 out of 5
Visited: March 2023
Over the past few months, I’ve been in regular contact with one of the GPs who has been outstanding. She has been really professional and understanding and has gone out of her way to make sure I’ve been okay with my symptoms and medication. She has checked up on me regularly via telephone and followed up with a consultant when needed. We’ve also discussed future plans together to mange my condition and symptoms and I feel very supported. 

Would highly recommend this surgery as it’s very easy to get in touch with them using the online service. I get a reply to my queries or to book appointments within a few hours on the same day. If I can’t get my option of appointment, I get a phone call straight away to give me a different option of appointment times or dates. Thank you very much to all the staff for their dedication and hard work.