janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: omnia-practice
Title: Poor Advice
Rating: 1 out of 5
Visited: November 2022
Having failed to access an out-of-hours service with 111 and badger for a serious UTI infection that lasted almost two days before a doctor from A and E referred me to a badger centre as an urgent request.  
I contacted omnia medical practice using their online help link in the morning at 8.00 am, explaining my condition and how I had not been able to get an appointment with any doctor in the last two days to get some antibiotics for my infection.  I also called the surgery and stayed on the line for a further 2 and half hours when the phoned was not received; I decided to go to the surgery and explain that it is becoming impossible for me to get an appointment and that I have tried contacting the practice through the online service and phone call.  I was told that it would be hard to get any appointment today and the online request can take up to 5 days to review.   I was left with no option but to head to the local A and E, where they managed to get me an appointment at a badger centre that was out of my area and was extremely confused that my own practice could not deal with my situation despite me following all the protocol that I followed.
GP surgery review: omnia-practice
Title: Poor access and service
Rating: 1 out of 5
Visited: November 2022
After spending almost 2 hours on the phone in morning from 8am and in the afternoons from 2pm when I finally get through, told they cannot offer any appointments or callback with a Gp.  
Had covid two weeks ago, still chesty with persistent cough. Have a history of stroke /blood clot on the brain 12 months ago, had lung procedure 6 months ago and get pain and discomfort when breathing but practice advise to call Nhs 111 or ring the next day! Ring next day same thing happens no appointments to offer ring Nhs 111 !!! 
I have tried medication from pharmacy but no relief.  The lady I spoke to this morning sounded like an automated machine repeating herself over and over again like a robot not listening to what I am trying to explain, I had to just put the phone down as got really upset.  Absolutely awful service.
GP surgery review: yardley-green-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: August 2023
When I was join this medical center I was confused about staff but when know I received very good service.
The doctor was very professional and listened my problem with interest and detail that was so new for me.
All staff are very kind and helpful.
Overall I am satisfied.
But something need more important like getting appointment from phone so much waiting lost of time but happy with my overall experience at the practice.
GP surgery review: yardley-green-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: April 2023
Very great service received. The doctor was very professional and helped me so much. I am very very happy with the doctor and gp. He is very kind and nice.
GP surgery review: yardley-green-medical-centre
Title: Professional
Rating: 5 out of 5
Visited: April 2023
A professional patient caring and thorough individual who is very caring and understanding and goes out of his way to fully explain the possible problems that could be occurring and the treatments that may be needed ..
GP surgery review: yardley-green-medical-centre
Title: Can do better
Rating: 1 out of 5
Visited: April 2023
Called too get my son's Drs note the gentleman in front of me was asking about a survey he received and couldn't fill it in on line which is fine but the reception could of told him to wait while they delt with the people in the queue than help him but no we had to wait while they faf about printing one off for him I'm sorry but some in the queue looked quite ill and we have to wait for a survey to be printed really 
Used to be a good surgery but now it's a joke can't get appointment can't get ya drs note on time but u go in and it's empty
GP surgery review: yardley-green-medical-centre
Title: Great practice.
Rating: 5 out of 5
Visited: February 2023
I been given a treatment once and it takes the pain away since I was suffering with for more than two years and tried many doctors but the last one I mate he sorted it out from the 1st visit.
Highly recommended.
GP surgery review: yardley-green-medical-centre
Title: Very hit and miss
Rating: 2 out of 5
Visited: October 2022
No point trying to get appointment by phone.
Request online works better.
Surgery toilets disgusting only cleaned once a day if at all.
Different receptionist and doctors every time you go.
One receptionist so mostly late for your appointment before checked In.
Just so disappointed in this surgery
GP surgery review: yardley-green-medical-centre
Title: Very poor
Rating: 1 out of 5
Visited: October 2022
This practice was once excellent however over recent years it has got worse and worse.  Firstly you will be lucky to get through on the telephone there system is not able to cope with the sheer volume of patients trying to contact them, you might wait over an hour to reach the front of the queue only to be cut off when you reach number one.  The practice does not respond to complaints effectively and are totally unprofessional if you make a complaint or suggestion as they are not interested in the patients opinions or views, reception is ineffective at deciding the right pathway for patients they repeated deny you access to a health professional but simply say they are not medically trained when requesting urgent contact with a medical professional or you are told to seek medical advice elsewhere.  The GPs do not appear to read any reports sent to them by a hospital consultant and are unaware of any medical issues highlighted, admin staff seemingly file reports and letters without flagging up anything that a Dr should follow up or be aware of.  Referrals you need to chase up yourself often they are not made.  Having said that there are some competent GPs if you are lucky you may get an appointment with but you will need to have your own copies of letters to show them due to them not being aware they have received one too.  I think overall this practice needs to start to listen to their patients concerns and review how it is being run.  I most definitely would not recommend it as there is far better practices in the area with a far better standard of care.
GP surgery review: yardley-green-medical-centre
Title: Satisfied patient
Rating: 5 out of 5
Visited: July 2022
I had very severe allergic reaction from an insect bite and was seen by one of the GP's who prescribed medication and within a week of using the medication, I was better. I was seen promptly and members of staff were very friendly and helpful.
Happy with my overall experience at the practice.
GP surgery review: yardley-green-medical-centre
Title: Making Appointments
Rating: 2 out of 5
Visited: June 2022
I started calling from 8.30 to make an appointment to see a doctor - the line was repeatedly cut off just after the message "the lines are very busy" was read out. I managed to get through 55 minutes later, but was told there are no more appointments left today. The overall service at this practice has been appalling. The "On the day appointment system" is failing a lot of patients. The surgery should restart advance appointments to help those who miss out on getting on the day appointment. The system in place currently for making appointments is very frustrating.
GP surgery review: yardley-green-medical-centre
Title: Very poor service and impossible to get an appointment
Rating: 2 out of 5
Visited: May 2022
The service provided by this practice is absolutely awful with receptionists extremely rude and unhelpful. Making an appointment for my 2 year old was so difficult despite him needing urgent treatment. I am shocked that this practice is allowed to get away with this type of treatment to its patients.
GP surgery review: garretts-green-lane-surgery
Title: Rubbish
Rating: 1 out of 5
Visited: April 2023
I called 111 for my 2 year old around 6am who has a temp, spots and strawberry looking tongue and they advised me to call the GP. 

I called the Drs and was on the line for an hour I called at 9am was called number 15 at that point. My call was answered at 10am and was told they have reached their capacity and dont have any appointments. Well Thanks.
GP surgery review: garretts-green-lane-surgery
Title: Quality healthcare
Rating: 5 out of 5
Visited: March 2023
This practice is really good. I have not come across a GP like this before. The reception staff are very professional and have so much empathy and compassion. Everytime I have called they have done upmost to accommodate me, even though at times they don't have the availability. The Dr is fantastic always listens to your concerns, and I never feel rushed that my time is up. I would recommend this GP to everyone. Overall professional, enthusiastic, and super friendly staff which is a rare find!
GP surgery review: garretts-green-lane-surgery
Title: Wait time
Rating: 1 out of 5
Visited: February 2023
I was on hold for 1hour 15 minutes this morning for an appointment after trying all week to get an appointment .. this isn't the first time in other cases been told no appointments when my infant had tonsillitis and ended up in hospital ..same child been told by doctor hasn't got croupe to then be hospitalised for 2 days because vroupe untreated
GP surgery review: garretts-green-lane-surgery
Title: Home visits
Rating: 4 out of 5
Visited: January 2023
A home visit was organised for my father, after he was unable to get to the surgery due to illness. This was arranged promptly and I can't fault the service and advice received from their Paramedic.
GP surgery review: garretts-green-lane-surgery
Title: Incompetent Practice
Rating: 1 out of 5
Visited: January 2023
This was my first time using this practice. After failing to call me for a GP assessment, they haven't apologized and told me I can go and register to another surgery to see if I can have a better experience.
GP surgery review: garretts-green-lane-surgery
Title: brilliant practice
Rating: 5 out of 5
Visited: January 2023
Always can get an appointment when me or my children need one. Receptionists are lovely and professional and caring and can not fault the GPS
GP surgery review: garretts-green-lane-surgery
Title: Physio
Rating: 5 out of 5
Visited: October 2022
After having an accident requiring physio. It was really nice to been seen so quickly and professionally.  It was explained to me what I had damaged, then shown how to exercise. Also received email detailing exercises
GP surgery review: garretts-green-lane-surgery
Title: Great service
Rating: 5 out of 5
Visited: October 2022
I spoke to the GP today with a fairly standard complaint and found his telephone manner to be completely uplifting
Due to the calm and reassuring responses I received, I was able to consult with him aboout sensitive issues I had avoided for some time.
I cannot express how much better I felt before I even collected my prescription.
I think Gp,s are under so much scrutiny in the current climate..
We owe a debt of gratitude to those that are sticking with us to
Provide such outstanding practice Thank You!!
GP surgery review: iridium-medical-practice,-richmond-pcc
Title: Thank You
Rating: 5 out of 5
Visited: January 2024
Just to say many thanks for the great service received with regard to my shingles vaccination and recent blood test Appointment on time and care received was very good so thank you
GP surgery review: iridium-medical-practice,-richmond-pcc
Title: Great Practice
Rating: 5 out of 5
Visited: December 2023
I saw the practice nurse today for blood tests and can say it was a lovely experience. 
The nurse had a calming, caring nature, which made me feel very comfortable. The Practice are lucky to have her. Thank you
GP surgery review: iridium-medical-practice,-richmond-pcc
Title: Good service provided by the nurse
Rating: 5 out of 5
Visited: December 2023
Nurse was very polite and took over from another colleague who was on annuals leave, done my blood tests and gave me my measles jab
GP surgery review: iridium-medical-practice,-richmond-pcc
Title: Very efficient
Rating: 5 out of 5
Visited: December 2023
Travel vaccinations delivered very quickly and efficiently,
Blood pressure also done 
No wait , in fact I was seen early
GP surgery review: iridium-medical-practice,-richmond-pcc
Title: excessive wait
Rating: 1 out of 5
Visited: November 2023
on Friday24/11/2023 i telephoned the surgery and spoke to the receptionist at 9.10am and explained i went to A&E on Wednesday 22/11/23 following a fall and was xrayed and saw an orthopaedic consultant - my right shoulder is fractured. the receptionist text me the email address so i could forward my discharge letter which i did, i explained i needed some stronger pain relief and would also need a sick note for work, she said the doctor wold call me that morning - when i had received no call by 14.10 i called again and the receptionist said i was still on the list to be called about a sick note. i again explained i was in a lot of pain and that was the main purpose of my call.  she reiterated i was on the list.  i called again at 17.20 and the receptionist said exactly the same as the one at 14.10 suggesting it was just about a sick note and i again said i was in severe pain and had been since late the night before.  i was again told i was still on the list.    knowing the surgery closed at 18.30 i called again at 18.20 and the recorded message said the surgery was closed.


i called 111 and they referred me to the badger clinic at Stockland Green who called me and sent a prescription to the chemist within minutes.  while i was on to them the GP finally called at 19.00   almost 10 hours after my initial call to the surgery - he left a message on my voice mail to say if i still needed to speak to someone to call again on Monday!

I am appalled that i was left in severe pain for 10 hours - the recoded message while waiting to be answered by the surgery says  "... our receptionists who will do their very best to help you" - i take the view the doctor was only told i needed a sick note so i was placed at the bottom of the list - had it just been a sick note that would have been fine but i explained on 3 occasions it was pain relief that was the main purpose of my call.

111 provided sufficient medication to get me through the weekend and on Monday i will have to start trying to speak to a GP all over again.

i am now dreading going through the same scenari again
GP surgery review: iridium-medical-practice,-richmond-pcc
Title: Unprofessional practice
Rating: 1 out of 5
Visited: November 2023
Would not recommend this surgery to anyone.
Abysmal  service and terrible wait times.

Appointments get cancelled and you are not Informed. 

The staff are unprofessional and can come across I'll mannered and be littleing. 

Some doctors are brilliant but the other half of them can be as much use as a chocolate fire guard.
GP surgery review: iridium-medical-practice,-richmond-pcc
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
It was easy to book my appointment in the day and the staff was brilliant and vert helpful. I'm very happy with the doctor he was able to help me and make me feel safe because I suffer with social anxiety. I hope he keeps the good work because he's changing people's lives for the better.
GP surgery review: iridium-medical-practice,-richmond-pcc
Title: Appointments always available but other areas need work
Rating: 5 out of 5
Visited: August 2023
I have been with a number of surgeries over the years, and I can honestly say the iridium is one of the best for being able to get an appointment. Although you have to ring on the day for the appointment, you’ll 9/10 always get one, which is especially useful when you have children.

The downsides however is the parking. It’s a small car park considering how many patients there are coming and going each day and you never know if there are any spaces unless you drive in. It’s pretty tight to turn around so I now just park on a side road. 
There is a check in service which never works, so you have to check in with reception, and as they also deal with queries, you can be waiting for up to 15 minutes, so don’t be late or even on time!
If the check in system worked, it would be much better not only for the patients but also for the surgery and there maybe more patients on time! 
Lastly, the surgery is always running behind, so don’t expect to be seen at the time of your appointment (probably because people are waiting to be checked in!)
GP surgery review: iridium-medical-practice,-richmond-pcc
Title: Good practice
Rating: 4 out of 5
Visited: August 2023
Have been with this practice for a number of years now, always get seen to when need to see a gp due to ongoing health problems and hospital admissions of and on over the last 2 and a half years, gp has been very helpful and supportive including the nurses over that period of time, however it's only past year i have noticed that i now have to call the practice on the morning i need to see to see a gp and 9 times out of 10 i have been given an appointment for that day whether it is at my own gp practice or there partner gp practices, i find the nurses and gp go above and beyond every time i have seen them and very professional, they listen regarding my needs and act on it, do any referrals which the gp thinks that needs doing, can't fault gp's or nurses as i no they have busy schedules and probably over worked, my only one concern..receptionists ( not all of them)  at times when i have telephoned to book an appointment with gp i have given my reasons why i need to see a gp and they seem to think they no best to whether my symptoms at the time needs to be acted upon, it's all very well on the automated message when you telephone saying the receptionists are trained to query if you need to see a gp or not..i find it wrong and a bit concerned because as i witnessed for myself a good few weeks ago the receptionist at the time thought i didn't need to see a gp so i literally had to be firm after being told to call the following day and this was even after giving receptionist all my symptoms at the time and excruciating pain i was in, eventually was given appointment at a partner practice, on attending my appointment a urine sample was done straight away and was told i had a lot of blood in my urine, possible urine infection and given antibiotics which worked, you see my concern is some of the receptionists may need to use a bit of common sense when given symptoms from patients and if not sure than query or ask a more qualified health professional instead of trying to fob patients off, i was lucky that it was a uti as it could of so easily been something worse, all im saying is yes i no receptionists have a lot off calls to take and very busy but at the end of the day they are not doctors and need to realise that.
GP surgery review: iridium-medical-practice,-richmond-pcc
Title: Best nurse I’ve ever come across
Rating: 5 out of 5
Visited: August 2023
We need more nurses like this she is a diamond she makes you feel comfortable and is so lovely thank you for all you do you truly are amazing
GP surgery review: the-poolway-medical-centre
Title: No longer accepting phone calls
Rating: 1 out of 5
Visited: November 2023
Tried Tuesday to phone to get an appointment for my daughter but after trying 33 times and getting no answer, the phone was just constantly ringing without being answered, I ended up having to go to the surgery itself to book an appointment. I then had to phone today (Thursday 10th November ) about a query on a prescription not being administered when it’s one that is automatically sent to the chemist every month and I don’t need to request it, after phoning 65 times and it just constantly ringing without being answered. I then had to go into the surgery itself to query it. I was told that the surgery are no longer accepting phone calls and the calls are suppose to be being answered by the iridium medical practice! But they aren’t bothering answering the call. I even tried phoning the iridium medical practice phone number only to be treated by this phone number is temporarily unavailable for calls!! How are we suppose to get an appointment when no one answers the phone? They’ve tried to fix something that wasn’t broken and ended up breaking it.
GP surgery review: the-poolway-medical-centre
Title: No one answer
Rating: 2 out of 5
Visited: July 2023
No one answers the phone, the phone is either left ringing or "busy". After days of trying to get through, finally speaking to someone to be told the doctor will call you back or booking a telephone appointment on a certain day and time with the doctor and then no calls at all and have to start calling again, being told you didn't have a appointment or the message wasn't passed on to the doctor to even call you. The actual doctor is so good, and she is so caring and always listening to any concerns, and I fully trust her with not only me but my children medical issues, if it wasn't for her I feel a lot of patients would have left by now, I know I would have.
GP surgery review: the-poolway-medical-centre
Title: Great doctor
Rating: 4 out of 5
Visited: August 2022
The doctor is so lovely and always tries to help. However, getting in to see the doctor or getting past the receptionist is ridiculously difficult. Trying to get an appointment, especially as someone who works is unnecessarily difficult and always pushed to Livi which is not helpful for ongoing issues. Would recommend the doctor but nothing else
GP surgery review: the-poolway-medical-centre
Title: Simply The Besr
Rating: 5 out of 5
Visited: January 2022
I am a 94 year old man and have been with this wonderful Dr for many years.
She is warm, caring and extremely knowledgeable. She genuinely cares about me and my family.
Her new staff are also very supportive and caring.
In my later years, it is very comforting to know that I have such a caring team to look after all of my medical needs.
Keep up the good work
GP surgery review: the-poolway-medical-centre
Title: Super Supportive
Rating: 5 out of 5
Visited: January 2022
I have read so many awful reviews about on here, but my experience couldn't be more different.
Yes, there were teething problems when staff changed, but now I feel 100% supported from the moment the telephone is answered, to the time I speak with the Dr.
The practice manager shows incredible patience and great care for both me and my father. Our needs have been much greater than ever before and she ensures all our requests are dealt with quickly and professionally. She takes the time to listen, to go over and above what is required and genuinely cares.
Our Dr is also the very best Dr anyone could wish for. I have never met a more caring, understanding, considerate Dr anywhere in the medical profession. She is 500%. My stepson has recently qualified as a Dr and if he can bring as much care and support to his patients as our Dr does, we would be immensely proud. 

I cannot and would not cast opinion on other people's reviews, they are their own personal experiences. But I would say we as humans have a predisposition towards making our voices heard when we are not happy. How many of us actually take the time to turn to paper or online reviews when we are super happy with a service? Well I know the answer, it's roughly 1 in 10 when compared to the same activity when we want to complain.

So everybody's review and opinions count. But we as humans need to learn to take as much time to praise as we do do to complain. For all the staff here, take heart that there will be many patients who love the service you provide, but you just don't hear about it very often online.

Thank you all for the great support and care you give to both me and my father.