janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: long-sutton-medical-ctr.
Title: Bizarre approach to appointment bookings leads to chaos
Rating: 2 out of 5
Visited: March 2022
I rang early afternoon to request an appointment at some point in the next couple of weeks or so for a condition I need looking at but which isn't immediately "need an appointment right now" priority.

No can do - appointment slots are released at 8am each day, you have to fight to get through then with everyone else.  Surely it would be more sensible if you don't need a same-day appointment to be able to book for whenever they have space?  Maybe reserve some slots for same-day bookings, and some for advance bookings?  Weird setup which just forces everyone to try to get through at the same time.
GP surgery review: long-sutton-medical-ctr.
Title: Appointment restrictions
Rating: 3 out of 5
Visited: February 2022
At the moment, presumably due to covid, it is not possible to make an appointment with a doctor unless you telephone at 8am on the day you want the appointment. It is not possible to make an appointment for days, weeks or months ahead.
Why do I have to take time out of work in order to telephone for an appointment, and I was told that it had to be 8am because slots are taken quickly, to make an appointment for the same day meaning I would need to take further time out of work for the appointment to take place?
This is a ridiculous system and I can see no reason for it.
GP surgery review: moulton-medical-centre
Title: Very poor
Rating: 1 out of 5
Visited: March 2023
Allergic to penicillin given it without looking at my records sic for a week! failed to give me my insulin on a friday which was left in their fridge over the weekend! What next!!
GP surgery review: moulton-medical-centre
Title: still waiting
Rating: 1 out of 5
Visited: January 2023
I avoid trying to see a doctor because since several retirements, the new docs have given my cancer victim husband quite appalling service.  After reading nhs website it advises me to see a doctor on my symptoms,  That was monday, now wed why oh why we have to tell a receptionist what the problem is I cannot comprehend...what happened to doc/patient confidentiality! 
 anyway I politely complied and assured a doc would ring that morning.   Now I am full time carer for husband, but missed the cal by 2 mins several hours later,  in the next room it didnt even ring!   Rang and was put back on the "bottom" of the list.   its three days later and still waiting for the call!  As a carer I cant wait ages for them to answer the phone, nor sit waiting for non existant calls....all I want is personal advice in case I am seriously ill.  I remember a while back getting a thank you  letter for being a carer how important that is to the surgery and priority service...never received that yet! This surgery thinks we are their to support them not a service to the public. I keep getting vaccination request messages though! Wish I could change surgeries but no one else takes in our area and in the current crisis is there any hope anywhere!
GP surgery review: moulton-medical-centre
Title: Disgusting service/practice
Rating: 1 out of 5
Visited: December 2022
NHS are a free service, so expectations are low. This practise spectacularly fails to meet them. Mix behind the times, with rude ignorant and unhelpful staff. They won't use electronic prescriptions, so they require a supply of stamped addressed envelopes to use an online pharmacy. All but forcing most to use their in house pharmacy and make trips to collect medications. Not all patients will be able to arrange this in a timely fashion every month.
GP surgery review: moulton-medical-centre
Title: prompt service
Rating: 5 out of 5
Visited: June 2022
used doctor link to inform surgery of concern,received text later that day advising of phone call in 2 days time
Phone call arrived as promised and was seen later that day
GP surgery review: moulton-medical-centre
Title: Not good at all.
Rating: 1 out of 5
Visited: May 2022
Shingles. Perfectly treatable by G.P. Sent to A & E instead during the height of the nurses strike. A & E sent me back to this G.P. surgery as it would be quicker to get treatment. This surgery resisted and sent me back to A & E. I was left for three days in excruciating pain because they would not treat me properly, professionally, with care and concern. Other factors were refused to be addressed too. When I brought these up with the surgery I was struck off!
I would certainly not recommend this surgery.
GP surgery review: moulton-medical-centre
Title: If only they would listen
Rating: 1 out of 5
Visited: March 2022
I’ve been with the surgery for 16 years with no cause for complaint until the last few months. None of my problems with this surgery would be an issue if only the doctors and nurses would listen. It’s got worse since it went to mostly telephone appointments, but even in person it is bad. They listen to respond, not listen to understand. They want to jump to quick resolutions when they don’t hear the actual problem. If they would take a few moments just to hear what is happening then they would save time in the long run without people needing multiple appointments. 
I’m a very frustrated patient who is fast running out of patience. 
If we want to talk to them, we have to make an appointment, but so far in the last two months I have had 5 occasions when the doctors or nurses have cold called me when I am at work and felt it unreasonable that I don’t have time to talk to them! I am a teacher, I can’t stop mid subject and have a conversation, I need to plan and to have the time and space to talk. I would understand if I had asked for a call but I hadn’t. 
If anyone from the surgery reads this, I would beg them to invest in some communication training for the whole team, especially the doctors. Please help them to learn to listen, truly listen.
GP surgery review: moulton-medical-centre
Title: Very poor
Rating: 1 out of 5
Visited: March 2022
Having been with this practice for 10 years, the surgery has gone down the pan. I've had problems in the past but this one will be the last. They lost my prescription 2 weeks ago. I went in and asked for it, to be told its not available and I need to put another in. Went to collect this today and surprise, it's no where near ready. I really need this medication and despite being there error, was made to feel terrible. The staff are horrible and rude. Moving to a better practice.
GP surgery review: sutterton-surgery
Title: Fabulous team in front and behind the scenes
Rating: 5 out of 5
Visited: December 2023
Our youngest is currently under a few different consultants and throughout this journey for good health we have had our eyes opened up to how much work goes on in the background at the surgery, not just when we go in for an appointment. For example, being an advocate to hurry things along, seek and explore potential roots for support, and aiding next steps - all without us having to ask or chase. They have challenged others when we've hit walls, and explained potential barriers that NHS red tape might bring. Throughout, we have been cared for as humans - not as a caseload.

We have been patients at Sutterton Surgery for a good 12 years now. All surgeries have been put to the test, lots have had their difficulties, especially through lockdowns, however we have experienced nothing support and help. When I hear of difficulties others have in getting help at nearby practises, still now, I am shocked as the running and management at Sutterton feels seamless in my experience.

Everyone is a team member there (staff turnover is always a good sign... and I see nothing but the expansion of skills and people), and praise is to all. Having said that, a special thanks to those who are performing miracles behind the scenes for my little girl, and giving that support when it feels like a lonely battle - thank you for your kindness, empathy and for listening Sutterton Team!
GP surgery review: sutterton-surgery
Title: Amazing staff
Rating: 5 out of 5
Visited: December 2023
I had appointment for my 2 year old daughter today with the Nurse Practitioner. The service was excellent from the Nurse,Receptionist,Pharmacist and Management. They all did there little bit as they could see my hands were full with my children and got my daughter's medicine very quick. Thank you
GP surgery review: sutterton-surgery
Title: A wonderful practice with staff who really care
Rating: 5 out of 5
Visited: October 2023
We moved to the area earlier this year and have been blown away with how welcoming Sutterton Surgery have been. To find a GP practice that is small enough to feel like a family yet show superb efficiency & professionalism, is rare to find these days when there are so many constraints on GP services. I have found Sutterton Surgery's staff to always be so cheerful and caring. It's rare to have your GP surgery's telephone answered by a friendly receptionist and not a robotic queue system! Also to be able to speak directly with the dispensary is quite unique in my experience, with staff who take time to answer any questions you may have about medication. Recently I needed blood tests doing prior to an annual hospital review and the whole process was seamless from my appointment with the nurse through to her emailing the results to the hospital in time for the review. And the Covid booster/flu clinic in October was incredible; staff giving up a day at the weekend to offer this service and again, to feel cared for as a patient just makes all the difference - thank you to all staff! In summary - when you need the GP surgery it's likely that you or a loved one is feeling unwell or needing reassurance. At times such as that, knowing that you'll be supported by friendly, caring staff means everything. In my opinion that's where true healthcare begins and you can't put a price on the value of wellbeing.
GP surgery review: sutterton-surgery
Title: Simply The Best
Rating: 5 out of 5
Visited: August 2023
The staff always go that extra mile to help there patients. Thank you are all amazing,I would definitely recommend the surgery.
GP surgery review: sutterton-surgery
Title: Fantastic practice, small but mighty
Rating: 5 out of 5
Visited: July 2023
I’ve had to visit the surgery a number of times in the last couple of years both for myself and my children. I have seen both the GP and one of their nurse practitioners several times but have also had appointments with the nurses and dealt with the dispensary staff. All are genuinely lovely but my particular praise is for the nurse practitioner and GP. They clearly take the time to check the patient’s notes before coming to fetch you from their waiting area which enables them to give a good personal touch and show their patients they are interested and care. I’ve experienced other large local medical centres and they just do not give the same attention.
I saw the nurse practitioner yesterday with my two children who were both unwell but also have ongoing problems I needed to discuss. I was given excellent advice, and an urgent referral was made for one problem which I was phoned about later that day, showing it was immediately in hand. Importantly my mind was put at rest about their illness and I left with an understanding of what to do next.
Sutterton is a small practice but the team do an outstanding job
GP surgery review: sutterton-surgery
Title: Great practice
Rating: 5 out of 5
Visited: May 2022
Needed attention for on going problem the staff doctors and reception are second to none very kind .. home phone calls .. medication sorted quickly and on going care…. Great team great practice
GP surgery review: beechfield-medical-centre
Title: Feeling let down
Rating: 3 out of 5
Visited: October 2023
I had hip pain and phoned in. Had a call back from physio but it had to be passed to senior physio. Told I need an X-ray but the form was not available for 8 days. A few days later I had a call saying do exercises sent by email and call in one month if no improvement. 
My pain got worse and spread to my back so attempted to call. 
09.15 and all appointments gone for today.
We are now over 5 weeks from my original contact and I am no better.
I can stand a little pain but I worry this is more than a strain and time waiting is not good. 
Went into collect medication and the waiting room is empty 
What’s happening ?
GP surgery review: beechfield-medical-centre
Title: Couldn’t ask for better response
Rating: 5 out of 5
Visited: September 2023
Late Wednesday afternoon appointment, referred straight away for further tests.
Had appointment at hospital within 3 working days. 
All the staff are professional, but you can have a laugh with them.
The nurses are more than reassuring, giving out advice and encouraging if you still feel you need to ask any questions.
GP surgery review: beechfield-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: July 2023
After returning from Spain, where we had an excellent Health Service, also  hearing horror stories of the NHS, we have been pleasantly surprised with the service we have received. We didn’t like the telephone appointments, but can now see how they can save time for doctors to deal with urgent cases. Have received nothing but pleasant and courteous behaviour, from the Beechfield practice, both on the telephone and at the surgery, we would highly recommend it.
GP surgery review: beechfield-medical-centre
Title: Exceptional
Rating: 5 out of 5
Visited: July 2023
Went above and beyond, explained fully what was wrong. Examined me fully and took the time to answer any of my questions. Very professional and friendly. All doctors should take note. Absolutely brilliant. Thank you!
GP surgery review: beechfield-medical-centre
Title: Great DR.
Rating: 5 out of 5
Visited: July 2023
Really great and explained everything putting my mind at rest, very informative and listened whilst checking with compassion
GP surgery review: beechfield-medical-centre
Title: Triage Concerns
Rating: 2 out of 5
Visited: July 2023
My partner last year contracted MRSA and spent a month in hospital.
On this Tuesday he had a biopsy to check whether there is any MRSA left in his knee so he may have the knee replacement he really needs.
On Thursday as instructed to remove outer dressing to view the wound sites. The wounds were swollen one much more than the other and was infected. Contacting GP surgery to ask for antibiotics in the short term to head off anything further and was told no more appointments were available that day. Receptionist didn't check it might be important for the patient even though informed of the previous MRSA.
I called back for my partner and was told an appointment had appeared which was booked and posted photos to the link. requested. However if I had not pursued this he could well have contracted MRSA again. Surely receptionists should check on these occasions that it's ok to wait for another day rather than a brush off to 111 or AandE to allow patients to get the help they need. I am so angry that the receptionist can be instrumental in the potential of life changing illness
GP surgery review: beechfield-medical-centre
Title: Lovely and friendly
Rating: 5 out of 5
Visited: July 2023
Examined Chance fully, made him feel at ease and helped to clean his back due to the residue of the plaster which was there. Examined him and explained everything he was checking for. Was very patient with Chance throughout. Very friendly.
GP surgery review: beechfield-medical-centre
Title: Unable to get a physical appointment
Rating: 2 out of 5
Visited: May 2023
Need a urgent appointment stroke survivor. Dizzy could fall. 45 in call then no app. 111 app 14 in queue.  Next day gp 32 in queue. Gp call back pm. Call again after 14.00pm. Told really busy. Need to come to surgery as Practice Manager doesn't take calls. Have to physically come to surgery to fill in form to complain. Told Gp could ring up to 6.30 pm to discuss my symptoms. Very emotional as bereathed.  No empathy from reception. Just Told over and over again everyone in same boat Busy. Then got phone call from lovely sympathetic Gp . Seen immediately. This surgery has a new second surgery . Old surgery empty when I arrived. I know primary care is busy but this surgery is lacking in providing appointments. Unapproachable and dismissive over the phone. The clinical staff are wonderful when you can eventually see them. I can't fault the eventual care i recieved. But today I was frightened my Stoke was extending. Something needs to be done so patients can be seen in a timely manner. I apologised to reception to the reception staff when physically at the surgery. But I was able to do that rather than go to A/E which was my next destination
GP surgery review: beechfield-medical-centre
Title: Very smooth & speedy response
Rating: 5 out of 5
Visited: February 2023
Have used the online services for the first time. Within a relatively short time of completing the online form I was contacted by a medical secretary and the nurse practitioner and appointment was made for me to see a physiotherapist the next day. I must say I was not only very impressed with the quick response I had, but also the efficiency and professionalism of the practice and the staff. Brilliant all round!
GP surgery review: beechfield-medical-centre
Title: Blood test results not acted upon
Rating: 1 out of 5
Visited: February 2023
Yet again early this year a blood test indicated abormal thyroid related results. I had to request this test, never routinely sent. Only checking on my nhs app lets me know there's an issue. No mention of a repeat test or change to medication. I was in the same situation between 2019 & 2022 whereby levels were constantly shown to be abnormal. Only a trip when unwell with serious related symptoms meant that medication was finally reviewed. I have no faith in them so moving GP
GP surgery review: munro-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
All staff have been very kind & supportive. I missed an appointment through own fault and they were very nice about it. Thankyou. Superb care and support from clinician. Thankyou.
GP surgery review: munro-medical-centre
Title: Covid and Flu Vaccinations
Rating: 5 out of 5
Visited: September 2023
Many thanks to all concerned for last Sundays production line for the covid and flu jabs.  Very impressive.
GP surgery review: munro-medical-centre
Title: Positive feedback.
Rating: 5 out of 5
Visited: August 2023
I get really frustrated when I read or hear people saying negative things about the Munro. My whole family have had to visit the centre over the last few months for one reason or another and, each time, found the staff to be very personable, friendly and professional. Nothing is too much trouble.
Today my daughter had to return to get her results. She was very nervous but, after seeing the disarming and very warm hearted nurse, she came away with a huge relieved grin on her face. She even had a sneaky hug with the nurse which made her day.
In short, I cannot fault anything your team does. I particularly like it when I go to the dispensing window as, now I'm a regular, a bit of cheeky banter goes back and forth. I love that.
Don't change a thing. Don't listen to the nay sayers. You all do an amazing job. Thank you!
GP surgery review: munro-medical-centre
Title: Brilliant Surgery
Rating: 5 out of 5
Visited: July 2023
We moved to Spalding almost four years ago and, although Munro has had some negative comments, it puts my previous surgery to shame. I've always had excellent service from Munro. You may not always get to see a doctor, but the nurses and paramedics are brilliant, and will always refer to the doctor if necessary
GP surgery review: munro-medical-centre
Title: Good Move
Rating: 5 out of 5
Visited: July 2023
Switched to Munro recently and its way easier to get appointments. No long wait to get through to someone, a dedicated cancellation extension and the ability to book evening and weekend appointments.
GP surgery review: munro-medical-centre
Title: Unhelpful staff
Rating: 3 out of 5
Visited: June 2023
Spoke to a Dr who told me that the previous clinician had prescribed my medications because they were being helpful and he is not. 
Not willing to listen at all and have false explanations of CCG rules. 
He cited that he cannot give me the medication I needed because I was not able to cite all the over the counter medications that I had tried before. I told him I have been through all of them that I could find but he still refused to believe me and therefore was left with no mediation for that reason. 
Not helpful at all
GP surgery review: munro-medical-centre
Title: Positive experience
Rating: 5 out of 5
Visited: March 2023
Today I had an extremely positive consultation with my GP. She took time to explain things, didn’t rush me and was extremely pleasant making me feel comfortable and valued. Excellent service.
GP surgery review: munro-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
I contacted the practice to arrange an appointment for my daughter at 8.15 this morning. I waited in a short queue before speaking to a care navigator. My total waiting time was only a few minutes. I explained my daughter's symptoms and was offered a face to face appointment for her at 10.00. At the practice, my daughter was seen on time. She was examined thoroughly, her history was discussed and she was treated with kindness. She was provided with a reassuring explanation of what caused her symptoms. Overall, the service we received today was excellent. Well done Munro Medical Centre.
GP surgery review: munro-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: October 2022
I found an unusual skin blemish which I was concerned about. I filled out an e-consult form online on a Sunday, got a call from the surgery on the Monday morning, received an appointment that afternoon and received the results via a call that evening. Now that's impressive.
GP surgery review: munro-medical-centre
Title: Great Service
Rating: 5 out of 5
Visited: July 2022
Booked appt with GP that I had been putting off for a while, was pleased I went, was listened too,  came away with a plan and felt support was there going forward if needed.
GP surgery review: the-deepings-practice
Title: Great Service
Rating: 5 out of 5
Visited: January 2024
I have been quite critical of The Deepings Practice recently having experienced poor service particularly around getting appointments but today I had a telephone appointment with the musculoskeletal clinic who referred me to Stamford for an X-ray. Within 2 hours of our original conversation the practitioner rang me back with results. What fantastic service from surgery and hospital. She was very helpful and informative recognising that my concern was about a long haul flight next week. I can now go on holiday with good advice and reassurance knowing that I will be able to see her when I get back. Thank you
GP surgery review: the-deepings-practice
Title: Magnificent professional staff
Rating: 5 out of 5
Visited: January 2024
I had cause to visit the practice on three occasions between December 21 and January 15. On each occasion I found the staff, from the booking desk receptionist to the six nurses and doctor who attended me, and the dispensary staff, were superb in the accommodating and very helpful discharge of their professional duties. Each of them showed they are a credit to the practice and the district that it serves.
GP surgery review: the-deepings-practice
Title: Diabetes review
Rating: 4 out of 5
Visited: December 2023
My recent diabetes review was conducted very well despite confusing text messages from the practice on times and whom I was to see. These confusing texts contributed to my blood pressure 
being high during the review!
Surley checks before sending text appointments may assist both patients & 
medical staff in avoiding confusion, and sometimes annoyance, when attending 
Face to Face appointments at the practice.