janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: whyburn-medical-practice
Title: Good experience
Rating: 4 out of 5
Visited: September 2022
Called GP for an appointment for my daughter. Phoned 9.30. Granted as expected phone lines extremely busy and it took a good few attempts to get through. Took about half hour for call to be answered which is same as most if not all other practices at present. 
Offered appointment later that day. Daughter was seen and treatment given along with clear follow up advice. 
Never had an issue at the surgery other than busy phone lines which considering the number of patients calling in is to be expected.
GP surgery review: whyburn-medical-practice
Title: Sooo bad, bordering on incompetence
Rating: 1 out of 5
Visited: September 2022
Doesn't reply to emails, months go by without answers to urgent questions and most unprofessional.  Should be closed.
GP surgery review: whyburn-medical-practice
Title: Terrible
Rating: 1 out of 5
Visited: August 2022
I have been sent 3 letters over the last 6 mths asking me to make an appt to review my meds.  Seriously!!! How can I make an appt if I can't get through?  I have been calling since the first letter, and now I am in a lot of pain with my knee and still can't get through - absolutely ridiculous. When I worked as a receptionist for a very busy NHS Dental surgery, we had a voice message system, and every single pt was called back - maybe you should think about this Whyburn instead of leaving a lot of very stressed patients continually trying to call you, and being told to call back later or wait in a queue for nearly an hour.
GP surgery review: derby-road-health-centre
Title: Really caring nurse
Rating: 5 out of 5
Visited: August 2022
I phoned the surgery as I had found a lump and was offered an appointment with a nurse practitioner that same day.

She examined me and made an urgent referral to get this looked at.

However, she could obviously tell that there was other things going on and as I got up to leave she asked me ‘are you okay?’ And when I said ‘yes’ she said ‘no really, are you okay?’

I then told her some of the additional, significant stress that I was experiencing at the time. She talked to me about different ways I could be supported and I agreed for a referral to be made to social prescribing.

I am very thankful to this nurse who made the effort to find out I really was. She helped me a great deal and I am a lot better for her intervention.
GP surgery review: derby-road-health-centre
Title: Professional and caring
Rating: 5 out of 5
Visited: May 2022
My experience with the practice recently has been excellent. The Doctor was very professional and caring and resolved one of my problems with medications after conducting a battery of blood tests. She also arranged for me to see a physio for my knee pain and has followed this up with me. I also saw two of the practice nurses for blood tests and BP checks. They were both very professional and took great care of me and the advice and guidance I was given was first class. The only criticism I have is the number and length of recorded messages one has to listen to when phoning in. However I wouldn't hesitate to recommend the practice.
GP surgery review: derby-road-health-centre
Title: Listened to
Rating: 0 out of 5
Visited: March 2022
[Happy with 'Being listened to']  
[Happy with 'Involved in decisions']  
[Happy with 'Doctor']  
GP appointment related to stress and anxiety, Doctor listened to me and involved me in discussions around treatment.
GP surgery review: derby-road-health-centre
Title: Excellent practicr
Rating: 5 out of 5
Visited: March 2022
This practice provides a really excellent service, which they have worked extremely hard to maintain throughout the pandemic. Huge credit is due to all practice staff. I have always been able to get a consultation when needed, either by telephone or face to face, even if I have had to wait longer than normal. The support and care that both myself and my family have received over 30 years at this practice have been second to none. Derby Road Health Centre really does the NHS proud.
GP surgery review: derby-road-health-centre
Title: Great practice
Rating: 4 out of 5
Visited: February 2022
the reception team quickly helped me resolve a delay in receiving my repeat prescription from my nominated pharmacy – their professional had a human touch
GP surgery review: grange-farm-medical-centre
Title: Answer The Phone!
Rating: 1 out of 5
Visited: February 2023
It is impossible to make an appointment.

Practice used to offer the ability to book online. Removed it for unknown reasons.

Now the only option is to call. Attempt to do so in the morning and you'll get the 'we've been unable to connect your call' message. Try later on in the day and after a half hour wait in the queue its 'we have nothing left try again another day'

I've been trying every day for weeks. Have only managed to see a doctor twice in the last year - do you have to physically drop dead in front of the doors to be seen? It's beyond a joke.
GP surgery review: grange-farm-medical-centre
Title: Impossible to contact
Rating: 3 out of 5
Visited: February 2023
Been trying to contact yourselves regarding my monthly reviews and medication. Has others have stated rings in queue then nothing. Still without my medication again today.
GP surgery review: grange-farm-medical-centre
Title: answer the phone
Rating: 1 out of 5
Visited: January 2023
3 days in a row i tryed to phone,
 you are number 8 in the que get down to number one it rings then hangs up sorry we cant take your call no one ever answer the phone whats going on
GP surgery review: grange-farm-medical-centre
Title: Terrible telephone access
Rating: 1 out of 5
Visited: January 2023
you call and you get told you are 8 or 10 in the queue, wait half an hour and then this gets cut off. No response- no help. Have had to pay for private prescriptions because cannot physically get through to the practice. will be moving elsewhere.
GP surgery review: grange-farm-medical-centre
Title: Dysfunctional practise
Rating: 1 out of 5
Visited: January 2023
To get on line to make a review states within the last 2 yrs
 Well if 2023 is not . What is .so hade to lie before I start.
Had a text telling me I need to make a phone call appt to discuss medication for my thyroid. So no doubt I'm starting to suffer. That was 5 weeks ago. I go every Mon, wed, Fri to be told there is none. So what do I do. You ring you get cut off. I went up still with my phone ringing the surgery . No phones ringing in the surgery. Told them I'm ringing you. Was told yes I turn it off as it stresses me out.  Discussting practise.  I've asked 6 times to speak to the practise manager and you guess no reply . Again fri 21st of April went to collect my repeat prescription after giving it in at the desk it was only half done.a preventer inhaler missing and opioid painkillers missing.  Was told I'll red flag it for the Dr to sign. To dam late when wells pharmacy is shut by the time I got a text. Our trained staff you get when you phone. Please tell me. What at. Your as useless at getting to see a dr. I was also told Monday the 17th April, to come up at 8am. Would that be me attached still to my oxygen having had my lung out recently. Asked what position am I in the queue for my tennis elbow to be injected 17th. So that's almost 1 year ago. Great difficulty when you have a stoma and your elbow doesn't move
Looks like CQC need informing or lifes are going to be lost. Bet this review never gets answered
GP surgery review: grange-farm-medical-centre
Title: Really hard to reach them
Rating: 1 out of 5
Visited: December 2022
After trying for nearly one hour to reach them on phone, I finally get on queue. Then waited on queue until it was my turn and the line rang on and on until the line was cut off.
GP surgery review: grange-farm-medical-centre
Title: Can’t get appointment for weeks
Rating: 2 out of 5
Visited: November 2022
Appointment system not fit for purpose Last time I tried I had to wait 5 weeks for an appointment and the practice has just cancelled it a week before with a message “Phone next week and rebook” So will I have to wait another 5 weeks? Probably Why are they saying they are open to new patients if they cannot provide a service to their current patients?
GP surgery review: grange-farm-medical-centre
Title: Lack of response
Rating: 2 out of 5
Visited: November 2022
After being put on hold several times this week, I tried e-mailing my question regarding how I go about renewing my prescription exemption certificate. As a patient with a chronic condition I assume it will be automatically renewed by my GP but on the NHS website it states that I must contact my GP service. Frustratingly I have yet to receive a response. I’m also concerned that I haven’t seen my GP in two years. I would have liked a face to face check up after my last medication/ birthday review.
GP surgery review: grange-farm-medical-centre
Title: Poor Service
Rating: 1 out of 5
Visited: September 2022
I tried to ring the practice about my mothers flu jab. I was in a que for 15 minutes at position number 1 and then was cut off. When I immediately rang back I was in position number 8. This is very poor service given this is a medical practice. gave up in the end and will seek the injection elsewhere.
GP surgery review: grange-farm-medical-centre
Title: Very rude receptionist
Rating: 1 out of 5
Visited: July 2022
My sons has to have dressing changed every day and the nurse forgot to do his next appointments so I phoned the surgery got spoken to like dirt then they tried to send him to another surgery which is miles away I asked the receptionist to ask the nurse if she could do anything she told me no then put phone down on me so I drove to the surgery and asked to speak to a manager and they said she isn’t in and wouldn’t let me speak to anyone else I saw the nurse that does my son’s dressing and she sorted it straight away and apologised for forgetting to do them so if I can wait until I saw the nurse whist asking to speak to a manager why can’t receptionists do that instead of putting the phone down on people I have never know anything like it what a bad surgery this is
GP surgery review: wollaton-park-medical-centre
Title: Unacceptable phone wait times & website
Rating: 3 out of 5
Visited: June 2022
I called the practice to book an appointment on the morning of 24 June. I was 14th in the queue. The call was answered after 59 minutes, and I was told there were no appointments left. This is an unacceptable wait time. I was told that I could have booked an appointment online, but the practice website clearly states that 'online appointments are disabled at this time due to covid.' The same message appeared when I logged into the Systmonline booking system. I was told the website was out of date. I looked on the practice website for an option to comment directly to the practice. The only option was to telephone (59 minute wait) or to print a leaflet form, fill in and post to the surgery. I found numerous broken links on the website. I know there has been a pandemic, but none of this is acceptable in 2022.
GP surgery review: wollaton-park-medical-centre
Title: Unhelpful
Rating: 1 out of 5
Visited: March 2022
Have been registered with this practice for several years but thankfully not had a need to call them until now. Called to request an appointment this morning but the receptionist said all appointments for the week have gone and unless it’s urgent I need to ring again tomorrow. Receptionist didn’t ask my name or what the issue is.  I didn’t get the chance to ask what is urgent as the receptionist hung up.  I appreciate everyone is under pressure but there is no excuse for rudeness.
GP surgery review: larwood-surgery
Title: Covid Booster
Rating: 2 out of 5
Visited: May 2023
I booked an appointment on line for a booster as I am classed as vulnerable. On arrival long queue and people walking off not willing to wait. Chairs were being taken outside for patients to sit on queues were so long.  Only one person giving the booster and people who were there because of their vulnerable status were being asked after queuing and reaching the reception area being pulled out so murres could check reason.  Although I had a timed appointment, there were people in the queue who didn’t have appointments and had just turned up to queue along with people with appointments. If I’d known this was the case I wouldn’t have booked my appointment there. I expected an appointment system instead it was chaotic and a free for all.
GP surgery review: larwood-surgery
Title: Responsive and professional
Rating: 5 out of 5
Visited: May 2023
I have needed to use the surgery to help me navigate cancer treatment. 
Their support has been invaluable. 
Using the NHS app to ask questions and get a sick note has been very easy and the practice has been quick to reapond. They have also spontaneously reached out to see if I needed any support. 
I know the pressures they are under but when needed they have been there.Thank you.
GP surgery review: larwood-surgery
Title: Deliberately obstructive/withholding help
Rating: 1 out of 5
Visited: May 2023
Spent last week trying to get in touch with a doctor, but they turn the online access off before 9am so if you can't meet their 20 min "opening", you are screwed. 
It was switched off at 8.55 last Friday, same again today. 
Then requested a repeat prescription today that is due tomorrow. Receive a text message of great detail, to tell me to try again when it's due but if I have a reason to need the prescription sooner, then reply to the text. Except the reply function is switched off. Honestly, stop being such jobsworths. I asked for it a day early because it takes the best part of the rest of the week to sort it out. 
They are deliberately doing anything they can to actively avoided seeing/helping and serving the community that they are supposed to help. 
I will ask for my repeat prescription again tomorrow. After logging in for the 5th morning in a row. It really shouldn't be this difficult!
GP surgery review: larwood-surgery
Title: Poor Organisation
Rating: 1 out of 5
Visited: April 2023
I have asked for a respiratory assessment by the practice nurse for sometime as I’m using my ventolin inhaler frequently. I saw a GP in December due to a chest infection that wasn’t cleared and asked him about it  . He was good and said wait until after my appointment with rheumatologist in February. 
End of February diagnosed with raynauds scleroderma. In March I requested via admin a GP appointment not as an emergency but routine to discuss my symptoms. I was informed that I needed to complete a request to medical staff and would be viewed that day . What a waste of resources as it wasn’t urgent wasting a clinicians time who was reviewing urgent cases. 13th April when I requested another ventolin inhaler the GP put on my record a task had been sent to admin to book me an appointment for a respiratory assessment. As I didn’t hear anything 
I completed a written request to medical staff on the 27th April to ask if I could have this assessment done. I received a confirmation that request had been submitted. It is now the 10th May and for the last 2 days I have been trying to contact the surgery by telephone to ask why I haven’t had a response and do I need to do anything else to get an appointment. Unfortunately yes I spent 3x 40 minutes trying to get through as the queue was so long . Today I have telephoned twice and the queue is so long it says line closed ring back another time
GP surgery review: larwood-surgery
Title: Scary Times
Rating: 2 out of 5
Visited: April 2023
This is a general review of my experiences of Larwood Surgery, I'm fortunate enough not to be seriously ill at the moment, but I fear for those that are or when/if I will, as the service here has eroded so severely over the years.

It was always difficult with appointments, calling on the day etc, and then the "drop in centre" was introduced, which seemed to work. When covid hit, things went online, and in many ways this system works to relieve some pressure for those that can use it or where it is appropriate.

Sadly, it seems, like everything in this rapidly declining country, it is used/abused to avoid people, weed them out indiscriminately and Unbelivably to turn the damn thing off 2 days a week, in order to "quieten things down". The same happens to the phones where they are switched off at busy times. Call back appointments are given no times (just anytime during a day in full delivery/currier style), and woe betide if you happen to be away from your phone at the time as they call you once only. Bizarrely, leaving an answerphone asking you to call the surgery....when this is to prevent calls, also then the phones were switched off as they were "busy".

Our only hope, it seems, is not to get ill, or at least not to get ill before this system, and country, has had a good shake up and reformed.

Scary, scary times!

Nb: humorously, this review was rejected as, "Your review cannot include words that are all in capital letters
GP surgery review: larwood-surgery
Title: Caring and sympathetic doctor
Rating: 4 out of 5
Visited: April 2023
Following a phonecall I took my baby boy to see the GP. She was very kind and patient. She listened to his health problems and came up with a solution. I came away feeling positive about my child's next steps
GP surgery review: larwood-surgery
Title: Poor Service
Rating: 2 out of 5
Visited: March 2023
Tried to use the online messaging service, turned off again! Rang the surgery only to hear a message tell me phone lines are full, try again later. Rang later and was 19th in the queue, waited for over 30 mins to be told I could have a telephone appt on the 12th April, told receptionist not happy with this and was put on the emergency list for today but was told it may be removed if not deemed urgent, 10 mins later got a text telling me it had been removed from todays list.
Twice over the past 3 years I’ve been referred to Doncaster hospital by the 2 week wait referral system where I received treatment on both occasions and am now experiencing the same symptoms once more. By the time I’ve spoken, (not seen) to a GP, then been referred another month will nearly have passed so let’s hope it hasn’t turned into anything more serious this time.
I totally get that demand is great and the NHS is under pressure but such referrals are equally as important as urgent daily ailments.
GP surgery review: larwood-surgery
Title: So stressed
Rating: 1 out of 5
Visited: March 2023
I have a long term condition and try to manage it myself as much as possible, I rarely bother my GP. However I recently have been advised by the surgery that I require a ‘routine appointment’ which will be carried out over the telephone. You cannot ask for a specific time for the call, however - just “between 8 and 6” on a day they give you. Useless if like me you work full time and are unable to answer the phone. Ringing the surgery is a lesson in despair as you are put in a queue listening to twinky twonky music for at least half an hour.  Receptionists (although generally polite) seem to have been told to be obtuse - there is a procedure and they’re sticking to it! - I am at a loss as to how anyone gets to a see a GP anymore.
I absolutely hate having to engage in any way with my surgery as it sends my stress levels through the roof. The online access tool is barely fit for purpose as it’s always ‘temporarily unavailable’. Having a serious health complaint is unpleasant enough without the added battle (and it does, it feels like a battle) to get seen or even spoken to by a GP.  
My family have been with this surgery for over two decades and I can honestly say that for the first 15 years I didn’t have a bad word to say about it. I expect the doctors are also still outstanding although I’ve not seen one in the flesh for so long I can’t be sure. It’s the last few years that there has been a steady decline and surely COVID can’t still be the excuse?
GP surgery review: larwood-surgery
Title: Never answer the phone
Rating: 1 out of 5
Visited: February 2023
I understand the NHS is under pressure, but few of us have the time or energy to wait for hours to get through to a GP practice. I have called 15 times over 2 separate days to try to alter an appointment date. On all of those occasions I have been told I cannot speak to a receptionist as the queue ahead of me is full and the phone disconnects. You are redirected to the website but sometimes you just want to speak to a human being.
GP surgery review: larwood-surgery
Title: How to manage patients, just cancel them
Rating: 1 out of 5
Visited: February 2023
I was asked by a doctor to give an update of a treatment for a skin disorder after 2 weeks. I waited a bit longer and via the Online Tool provided 2 photos, one after 2 weeks the other 3 days later.
Later in the day I received a text message telling me that they were unable do anything because they were too busy. My call had been cancelled and I was told to try on another day. I don't know who prioritieses the incoming calls but they are doing a very poor job.
This is not the 1st time I have been cancelled by the faceless wonders.
This practice started with the Covid Panic and nothing has changed.
Seems like we are stuck with a Covid Service for ever.
To say I'm very unimpressed is an understatement.
Total waste of time.
GP surgery review: barnby-gate-surgery
Title: Unacceptable treatment
Rating: 3 out of 5
Visited: April 2023
I phoned up for an appointment and was offered one with the practice nurse who can also prescribe. I declined this and was then given a face to face appointment with a doctor. After waiting for quite some time at the surgery, I enquired re the delay at reception. I was then informed that I no longer had my pre-booked appointment with the doctor, and would have to see the nurse instead. When I complained, the receptionist said 'the nurse can do everything that a doctor can do'! However, the nurse wasn't trained to do the examination needed, so I had to book another appointment. I am so angry at the way that I was treated!
GP surgery review: barnby-gate-surgery
Title: Excellent treatment but hard to get a meeting
Rating: 5 out of 5
Visited: March 2023
I have been a patient here for 40 years, and have found this a superb practice, with caring and helpful doctors. But over the past half a dozen years the ability to get an appointment has descended to zero. I now call in personally, smile at the receptionist and get a time to see a doctor. On the phone? Forget it.
GP surgery review: barnby-gate-surgery
Title: Apalling reception.
Rating: 1 out of 5
Visited: February 2023
Enterering reception to hand in requested items I was  pleased to see no queue and was able to walk straight up to a receptionist. Excellent so far. However, did I receive a kind, understanding and helpful reception? No. The attitude of the receptionist  can only be described as rude, officious and confrontational. The receptionist seemed irritated by my presence from the start and was was unable to listen carefully to my requests and understand my reasons. I was also requested, by letter, to book an appointment . However, when asked, the receptionist said this could not be done and that the pharmacist would contact me. [Despite the letter asking me to contct the pharmacist]. At this point I gave up, said thank you, and left.
Please do not try to excuse this to being overworked etc. This was approx 09.15 in the morning. A virtually empty reception area and no queues. The practice says "we should be kind and understanding to each other" . What this means  needs to be explained to at least one of the reception staff