janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-laurels-surgery
Title: No help at all
Rating: 1 out of 5
Visited: June 2022
Felt very ill & had a fever for 5 days peaking at 39.1 and averaging 38+ ( tested neg for Corona ) have diabetes and my blood sugars were completely messed up. I rang 111 who said I should ring my GP straight away but I was unable to get through. Symptoms did not improve overnight so rang GP 27 times from 8 am the next day and eventually got through at 8:30 to be told no appointments left and they were closing half day for training so there was nothing they could do and I should call back for an appointment in the morning but as I pointed out there was no guarantee there would be any appointments in the morning since there were non left that morning. I was then advised to call 111 again but they had already advised me to call my GP who offered no help whatsoever.
If symptoms don’t improve then I will be another patient who ends up at A & E as my GP surgery isn’t able to offer any help or advise…..not even a call back from a nurse.
Looking forward to the new Beaulieu Park surgery being opened…..they may not be any better but doubt if they will be worse.
GP surgery review: aveley-medical-centre
Title: Great receptionist
Rating: 5 out of 5
Visited: August 2023
Visited surgery today with a query the receptionist was extremely busy with various patients I was very impressed with the calm and efficient manor she dealt with everybody in the queue
GP surgery review: aveley-medical-centre
Title: Lack of information
Rating: 4 out of 5
Visited: June 2023
My experience with Aveley Medical centre has been good however I do have an issue with repeat prescriptions
Why can’t we use the NHS app to order our prescriptions it makes life easy and is quick . 
Now we need to E-mail or visit the surgery , I was told we could phone but now have been told no you need to E-Mail !

Why cant they get a system and stick to it .
GP surgery review: aveley-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2023
I have read the reviews on this practice and I struggle to find a bad word to say about them. Always really helpful (maybe not bluebell) and really friendly. I’ve always been listened to and the receptionists are always polite and really helpful. I see a particular doctor as I prefer a female member of staff and she always goes above and beyond for me which yes does result in often waiting over an hour but I’d rather that then have a doctor that didn’t care. I often hear people moaning about how long they have waited while sitting in the waiting room but i think the fact that they have a face to face appointment should be enough!! Lots of practices are still not seeing people!!Continue the good work Aveley Medical Centre!!
GP surgery review: aveley-medical-centre
Title: Very poor practice on over the phone requests
Rating: 1 out of 5
Visited: February 2023
I was advised, today my medical review required a further blood test, yet my review is booked for the 22nd of this month. No one advised prior to this I needed a further blood test. The rep was unable to say why the test was needed, and whilst understanding to point, just continued to repeat she was just a member of staff. The practice manager was in a meeting.

On going down to the surgery, a very apologetic representative said the blood request was non urgent, and simply a routine test in 3mths, and the practice manager was not in a meeting but in fact gone home!

The upshot is despite being closed for Staff training on a regular basis, no has thought to read a report, and advise a patient they need a blood test and text them, or in my case no worries pick it up in a couple of months. Not exactly rocket science just good practice.

Sad to say this is not an isolated incident
GP surgery review: aveley-medical-centre
Title: Improvement
Rating: 3 out of 5
Visited: January 2023
Having previously left an honest review of the practice that was non complimentary, I believe in giving credit where it is due. I sent an email on 4 Jan 2023 as I am feeling quite unwell and COPD was not helping with my breathing. I received a response and medication the very next day. Thank you Aveley Medical Centre, hopefully I will make a speedier recovery now.
GP surgery review: aveley-medical-centre
Title: Horrendous
Rating: 1 out of 5
Visited: November 2022
I am a Carer for mum and have to deal with this place and without a shadow of doubt that this is the worst Surgery that I have ever had to deal with. Communication is awful, when you talk to someone other than Receptionists, Triage for example they are down right rude. They never follow up on a condition ask for medication reviews with patients or have any type of on-going monitoring of someone’s condition, or ever seem to come and review a patient if they are unable to attend the surgery. They don’t even want to deal with in any depth any unusual conditions and I personally have been asked what I think they should do next regarding medication.
GP surgery review: aveley-medical-centre
Title: Worst Practice in Thurrock
Rating: 1 out of 5
Visited: November 2022
Guys hospital wrote to surgery asking GP to prescribe a new medication on 18 August. Hadn't received it at end of September despite phone call requesting it. Text to say meds were ready when collected totally wrong then a call the next day saying not to take it. Medication phone call was a day late.Got to see GP last Monday for a foot and leg infection prescribed antibiotics and referred to DVT clinic told to go back if when course of tablets run out and still have the complaint.Phoned today as still have the problem told I have to go through the Triage system to speak to anybody. Had text later in morning requesting a photo of leg I sent this immediately no reply as yet so antibiotics have run out and there will be no continuity of medications.
GP surgery review: aveley-medical-centre
Title: Grossly oversubscribed.
Rating: 3 out of 5
Visited: March 2022
No wonder Aveley Medical Centre is struggling, it's likely completely overwhelmed with patients. More recently they seem to have pulled their boots up and my personal experience is one of improvement in recent months.

Hundreds of new homes in Aveley and more to come. No extra Medical Practice! Run ragged I expect and seems many of the original Doctors have fled the Sinking Ship. Who wants to be a GP these days? Nobody apparently. Here lies the problem.

So good luck Aveley Medical Centre, you have an impossible task ahead.
GP surgery review: aveley-medical-centre
Title: Never called
Rating: 1 out of 5
Visited: March 2022
Waited all day for a call that never came. 
Have covid and asthma is playing up with it. Just wanted some advice for what may help. Haven't slept in 3 days cause of the cough and weezing. Did an econsult that was asking stupid questions to get a text saying I had a telephone call booked for this evening. Waiting for it so didn't tie up 111 resources. 8pm came it no call. Tried to call the surgery and it was closed.. Absolutely disgusting to leave someone waiting like that.
GP surgery review: aveley-medical-centre
Title: dissatisfied
Rating: 1 out of 5
Visited: February 2022
been ringing for some hrt medication since 24th dec 2021 , keep being fobbed off or being told by receptionist that i am on the list for a call but dont know when , meanwhile i feel like rubbish , have kids to look after and a job , the team will decide how important it is , well its important to me as i am going through it and cant get help , where is that right ? they dont seem to care
GP surgery review: derry-court-medical-practice
Title: Worst experience
Rating: 1 out of 5
Visited: April 2023
This surgery is near on impossible to get through, after a 1000 calls i finally got through to be told no apps, when questioned the receptionist put the phone down telling me they didnt have a correct telephone number (on which they have previously called before) didnt even bother trying in any capacity! Phoned back to ask to speak to practice manager to be told they are unavailable in meetings all day , no can i take a message, call back nothing ! My health has seriously deteriorated at this surgery there is no patient care and respect at all.
GP surgery review: derry-court-medical-practice
Title: Awful Practice
Rating: 1 out of 5
Visited: January 2022
Aggressive, patronising and dismissive. Lack of support for the last 8 months with on-going health issues. Sent from pillar to post, spoken to by all members of staff rudely and aggressively, not listened to and lied to. I feel let down from this surgery.
GP surgery review: dr-yasin-sa-practice
Title: Fantastic practice
Rating: 5 out of 5
Visited: April 2023
A great surgery the doctors are very welcoming make you feel at ease listen and help with the treatment you need or further assessments. Reception staff are also very nice and helpful.
GP surgery review: dr-yasin-sa-practice
Title: Best surgery in South Ockendon
Rating: 5 out of 5
Visited: April 2023
Brilliant surgery, all the reception staff are very friendly, doctors are very understanding, most of the time I can get an appointment on the same day, best surgery in South Ockendon.
GP surgery review: dr-yasin-sa-practice
Title: Frustrated caller
Rating: 2 out of 5
Visited: April 2023
The Dr's, Nurses and receptionists are very good if you can get to talk to them. After an hour on the line (I started the call at 8oclock) I gave up. I have been calling on an off since then (it is now 11.42) If you want to sit on the phone all day this is the surgery for you.
GP surgery review: dr-yasin-sa-practice
Title: Great practice with supportive and responsive staff
Rating: 5 out of 5
Visited: April 2023
Doctors and nurses are supportive and always take time to listen to patient’s issues. I have not experienced any problems with obtaining an appointment
GP surgery review: dr-yasin-sa-practice
Title: Very good GP surgery
Rating: 4 out of 5
Visited: March 2023
My overall experience of this GP surgery has been very good, my needs have always been addressed and all of the Doctors have been really good. The only thing that is difficult is when you have to call at 8am on the dot to get an appointment and sometimes even when you do this you are like 16th in the queue and an appointment is not guaranteed. I think the booking system needs to be updated in some way but other than that it’s a very good GP surgery.
GP surgery review: dr-yasin-sa-practice
Title: Excellent Doctor
Rating: 5 out of 5
Visited: January 2023
On my visit the surgery was clean and organised with plenty of information leaflets and a scrolling information TV Screen.
There was also an automated Self Check In screen.
GP surgery review: dr-yasin-sa-practice
Title: Fantastic, Caring GP's
Rating: 5 out of 5
Visited: August 2022
I received an urgent appointment on the day due to my concerns and the GP I saw could not have been more helpful. She dealt with all my concerns and explained them all fully to me and included me in the treatment she was suggesting. I felt that all my concerns were listened to and addressed. I could not recommend this surgery and GP enough.
GP surgery review: peartree-surgery-&-west-horndon-surgery
Title: Delays on routine appointments
Rating: 0 out of 5
Visited: November 2023
I arrived five minutes before my appointment time. Fifteen minutes later, the person in front of me was called in. I asked reception if there was a delay and was informed there was a 30-minute delay as the person in front of me had a 20-minute appointment booked and had gone in. All I needed was a routine blood pressure check and needed to get back to work so I couldn't stay. I know delays can't be helped but 30-minute delays on routine appointments is not helpful when you have work.
GP surgery review: peartree-surgery-&-west-horndon-surgery
Title: avoid
Rating: 1 out of 5
Visited: November 2023
been with this doctors surgery for over 20 years, it's been deterioting over the years. current practice doctors are good but let down sometimes by locums and struggle to see the actual practice doctors.  A particular member of the reception team does the bare minimum which we've experienced  before with same person. Very unhelpful and non caring. struggle to get through on phone lines at 8am for appointment and when you do get through most appointments gone. it has got better with regards to the online system patch however. Certain people in reception really let the practice down as do some but not all locums.
GP surgery review: peartree-surgery-&-west-horndon-surgery
Title: Lovely practice
Rating: 5 out of 5
Visited: October 2023
Every time I have needed a GP for either myself or my children I have been able to get an appointment and mostly have it sorted that day. The nurse is kind and friendly and the doctors are thorough explaining the symptoms as well as giving the diagnosis.
GP surgery review: peartree-surgery-&-west-horndon-surgery
Title: Very good service today
Rating: 5 out of 5
Visited: October 2023
Called the surgery at 8:00am
My call was answered within 15 minutes
I received a call back from the doctor at midday, after a short telephone consultation, the doctor asked to see me
I was seen, dealt with and left with a referral within 20 minutes. 
Very happy with my experience today.
GP surgery review: peartree-surgery-&-west-horndon-surgery
Title: No one picks up the phone
Rating: 1 out of 5
Visited: September 2023
I called their prescription department number of times today, no one picked up the phone. Surgery picked up but didn't help about my query.
GP surgery review: peartree-surgery-&-west-horndon-surgery
Title: No respect for your time and rude receptionist
Rating: 1 out of 5
Visited: August 2023
There are a lot to say about this surgery.
I arrived to my appointment on time today but waited over 40 minutes. 
I feel like receptionists is just calling everyone at the same time regardless of the capacity of the surgery.
Receptionist was rude when I mentioned that.
They are not organised; when they gave me a phone appointment two weeks ago, they didn't give me any specific time for the call and just called me whenever they wanted. I missed number of appointments like that because I didn't know when they were going to call and I wasn't in an appropriate position to answer a call when they did. Worse part is doctor doesn't call you back if you miss that call or receptionists don't put you in touch with the doctor when you call them back !
They should be more respectful to patients.
GP surgery review: peartree-surgery-&-west-horndon-surgery
Title: Amazing practice
Rating: 5 out of 5
Visited: July 2023
Completed an online form at 9am, phone call 9.30am seen by doctor 10am. Amazing service and impeccable customer service
GP surgery review: peartree-surgery-&-west-horndon-surgery
Title: Very good service today
Rating: 5 out of 5
Visited: June 2023
Got appointment, spoke to doctor and followed up quickly. Visited and was given prescription. There was a problem which was sorted very quickly
GP surgery review: peartree-surgery-&-west-horndon-surgery
Title: 10out of10
Rating: 3 out of 5
Visited: May 2023
Today 8th May 2023 call about a concern told GP would call and within 2 hrs called me ,after a quick consultation, told me to come down straight away ,so as to address it inperson .so on this occasion (Brilliant service)
GP surgery review: peartree-surgery-&-west-horndon-surgery
Title: Good service
Rating: 5 out of 5
Visited: April 2023
Overall a very welcoming and efficient service. I was seeing Senior HCA for routine check. Was a great experience from start to finish.
GP surgery review: purfleet-care-centre
Title: Useless and unhelpful
Rating: 1 out of 5
Visited: September 2023
No announcements about changes to services.
They no longer accept Sharp's boxes when they used to so leave patients without a safe disposal of sharps.
Avoid if you have a medical condition
GP surgery review: purfleet-care-centre
Title: Contact is a joke
Rating: 1 out of 5
Visited: March 2023
Literally every time I try and call for my children for either an appointment or prescription I’m on hold for 30 minutes at a time and always get cut off.

I have to drive down there and their excuse is either there phone lines are busy or the phone lines are down.

It’s been like this for going on 2 years now something has to change
GP surgery review: purfleet-care-centre
Title: More rubbish and lack of interest in patient healthcare
Rating: 1 out of 5
Visited: January 2023
Rang this morning as Inusilin pen stopped working and cause very high blood sugars over the last couple of days.  Promised a call from a GP this morning due to the problem with what pen.  No call and when I tried calling later afternoon.  45 minutes and no answer from the surgery so gave up on the call.  They just don't care and can't be bothered.
GP surgery review: purfleet-care-centre
Title: The saga continues...
Rating: 3 out of 5
Visited: December 2022
So the saga continues from my previous E-mail which was recieved/acknowledged on th 14th of December.
on the doctors recommendation I was asked to make an appointment to have an ecg done at the centre, so ask at the reception to which I got the rather blunt answer the the machine was broken, great does anything at this practise work?
Another patient in the waiting room said ask them to refer me to Thurrock Hospital, well if the lady on the desk could not be bothered to be as helpful to say this, I will wait and ask again in a couple of days.
When I was requested to see the practise nurse for a blood pressure check, she did not have the correct size cuff (adult) so I ended up using the one usually situated in the waiting room.
GP surgery review: purfleet-care-centre
Title: Poor practice and no one even looks at the reviews
Rating: 1 out of 5
Visited: December 2022
There is one receptionist in particular who is always incredibly rude. Never lets you talk and is very quick to give out advice that she is not qualified to administer. I notice no one ever reads the reviews which means it is not taken seriously. I think it’s time to contact the local MP. The reviews on Google and on the NHS site give me reason to believe that everyone is having the same horrendous experience.
GP surgery review: purfleet-care-centre
Title: Useless - phone and repeat prescription services
Rating: 1 out of 5
Visited: November 2022
Having major problems in contacting surgery.  Staff not answering phone and have been left on hold and have often given up because I couldn't hold any longer.
Need to request a repeat prescription but spent ages trying to sort out review of one item and when I have got through they are not interested in trying to help.  Will run out of a prescription item before I will be able to get it prescribed due to the current hold up as cannot get the time off work to go to the surgery to get this resolved.  I could end up in serious medical problems  unless this is resolved.  Approx 3 weeks and still not help.  As no number given on who would call I was unaware of a unknown number calling as I don't receive calls from the number so had been blocked previously  as thought it was a spam call.  Trying to resolve another call but cannot get through to the GP as usual.
GP surgery review: purfleet-care-centre
Title: Useless
Rating: 1 out of 5
Visited: November 2022
Again, as I struggle to call the surgery I have had to wait to visit the surgery to discuss a diabetic review.  Only dates available are dates I cannot make and need to have a prescription item reviewed but need another appointment for that to be done and have to wait 10 days for a telephone call on the review.  Just hope I can stretch out the blood test strips to last until the prescription is sent and available for collection from the pharmacy.
GP surgery review: purfleet-care-centre
Title: On Hold
Rating: 2 out of 5
Visited: November 2022
Once again on hold as I type this, after it actually connected and got this far.
The phone would have the auto answer 'Welcome to Purfleet care center' then hang up.
I can see the practise from my front door but my mobility is not great at times of Gout flare ups.
Trying to get a medication revue before I run out of medication.
The phone system is constantley faulty so I can sympathise with the receptionists who suffer the brunt of peoples frustrtions.
Oh and a proper lick of paint would not got amiss as it looks like someone has tried to do this and it looks terrible.
P.s thats now 50 minutes of being on hold
GP surgery review: purfleet-care-centre
Title: poor telephone service
Rating: 1 out of 5
Visited: November 2022
Every time I call the doctors, I get approximately hold music for anything between 30-60 minutes, the line then rings, it continues to ring and ring and ring.......and then it just cuts you off.......after waiting for up to an hour.  No hold service, no message service, just cuts you off.
GP surgery review: purfleet-care-centre
Title: Useless again
Rating: 1 out of 5
Visited: September 2022
Due to the problems trying to call I visited the surgery to try to sort out the repeat prescription problem.  Explained the situation and told I would get a call.
Finally got a call and I explained the problem but they have not done as I asked so I still have the same problem.  Need certain items to be prescribed together but two items are on different dates.  They just don't listen and don't help at all.  Total rubbish from the surgery again.
GP surgery review: sancta-maria-medical-centre
Title: Professional manager and great practice
Rating: 5 out of 5
Visited: July 2023
It was an absolute pleasure speaking with this new manager who not only understood my concerns but also offered to meet in person. He was able to offer an appointment for me with the pharmacist who dealt with my concern very well about my medication. The surgery is very good and care patient. With the new manager who is so humble and polite, I am sure I will continue getting the best care ever.
GP surgery review: benfleet-surgery
Title: Simply the Best
Rating: 5 out of 5
Visited: May 2023
My date may be published as May of this year, but my experience of this practice over the past 8-10 years is nothing but complimentary. It's rare these days to find a family practice(literally) but they are all excellent. Mum, dad, daughter and son. 

Without being able to publish names my most recent experiences have been with the son. His caring, thoughtful attitude, knowledge and superb support is the best I have ever witnessed. He makes you feel like you are his only patient. Now in my sixties I can honestly say I have never been treated so well.

The reception staff too are excellent, always polite and happy to help where they can.

Simply put, just a superb practice.
GP surgery review: dr-baker-&-partners
Title: Can not get any basic medical treatment
Rating: 1 out of 5
Visited: May 2023
Phoned this practice and spoke to reception who got a doctor to phone me back about a home visit for my dad who is housebound. Unfortunately, I couldn't be available on the Tuesday the doctor suggested, so she said that she would phone me back with a home visit appointment, this was last Thursday, it is now Wednesday afternoon and no doctor visit or update from the practice, so I've had to phone them back, sit on hold and they wanted to send a paramedic out not a GP. Now I have to wait for them to phone me back sometime today. Will a GP come out and see my dad, who knows?
You can not even get basic medical treatment from this surgery there taking more and more patients on their books but current patients on their books can not get basic medical treatment or care