janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: stamford-hill-group-practice
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: May 2022
Firstly I don’t usually call a doctor unless I really need to.
I tried calling for an appointment today.
At 8:10 the surgery phone line stated all appointments have gone.
At 08:15 I called the automated advance 24 hour telephone consultation service and was told by the automated service that no appointments are left.
I tried the online Patient access service yesterday and at 8am this morning and both times the online message said there are no appointment slots available at my GP practice.
I called the surgery line to see if I could speak to a member of staff to maybe request an advance appointment- even if it’s in a weeks time ,but I was 19 in the queue !
Please note I am almost 60 and I just despair at the lack of any kind of support from this surgery. The reception staff always appear to be in a hurry and make you feel as if you are a nuisance so I’m even afraid to ask for any kind of assistance.
Your staff need to be reminded that most of us have paid over 40 years of NHS payments and it’s not too much to ask to see a doctor from time to when it’s necessary especially at my age .
GP surgery review: stamford-hill-group-practice
Title: Really annoying!
Rating: 2 out of 5
Visited: May 2022
I selected 'extremely unlikely' but then I changed it to 'unlikely' as I think it's not fair for the Doctors there who are very good.

Though, the reception staff are highly impolite and discourteous.

As the other reviews indicate, their appointment system is rubbish and doesn't work then when I finally got an appointment, I had to wait in a long queue which stretched till the street.

When I finally arrived at the reception desk I was told off that I'm a half an hour late, so I told the receptionist that I was on time yet the queue was so long, but she just dismissed me that it's my fault and I'm the one who is late, I asked her to call the Doctor to hear if he can still see me then, so she so "generously" agreed to make this call after me begging her several times, she called the Doctor and told him "I have a patient who is a half an hour late and he wants to know if you could see him" when I heard her saying this I became very irritated and hurt, I arrived punctually but she was very slow (to put it nice) with the other patients which caused that till I arrived at the front of the queue the time had already passed, so I politely interrupted her and told that she should please say to the Doctor that I was on time but the queue was long but she just ignored me, when repeated my request a few more times she finally gave in and told for the Doctor the truth, but not before giving me a rude and dismissive look of irksome and she said "the patient says that he was on time" as if pressing that this is only what I'm claiming but really it's a lie and I only arrived then.

The Doctor apologised that he needs to go to a Doctors meeting, but he was ready to rearrange another appointment for that afternoon, which I was grateful for.

When I asked the receptionist after her call with the Doctor why she was acting so impolite and dishonestly she just ignored me.

I have no problem with the waiting time, although it is disturbing, it's acceptable. I also don't have a problem with the Doctor having a meeting and not being able to see me then, although it was also disturbing and time-consuming, but these things happen and are at times unpredictable, but what I'm disturbed at what I can't forgo is the receptionists very unprofessional way of conduct, she treated me as second class and as a lier.

This is only one story and an example of many other bad experiences I've had with this practice.

A simple solution would be, a system I saw at other practices, where patients with pre-scheduled appointments walk into the practice and register their arrival on a screen which notifies the doctor about the patient's arrival, then, when the doctor is ready to see the patient an overhead screen will beep and show patients name and where the patient has to go, i.e. Mr John Smith please go to room number 1, this makes admissions and registration much smoother and efficient, and fills the staff shortage gap by far.
GP surgery review: stamford-hill-group-practice
Title: Clarity
Rating: 3 out of 5
Visited: April 2022
1. Phoning at eight in morning to be told no appointments .2. Apparently no one had switched off message that is extremely concerning. 3. Getting face to face apparently face. But when you go to this is not happening despite being told face to see it is down as a phone. This is extremely challenging as one has to go back to blocking phone line. I think we are all aware of the pressures but l would really appreciate when doctor says face to face it is going to happen.
GP surgery review: stamford-hill-group-practice
Title: Terrible system
Rating: 1 out of 5
Visited: March 2022
I've been with this practice for 8 years and whilst I can say the direct communication reception staff has improved (I witnessed and experienced many rude and dismissive encounters between the previous staff and patients), the practice is simply not functioning in terms of accessing appointments now. The system whereby you must call at 8am to try to book an appointment on the morning is ridiculous. Every time I have required a doctor appointment I try to do this, calling at bang on 8am and am already in a queue of upwards of 20 people and am told eventually to call back tomorrow to try. They say there is an automated system and online system, both of which I consistently try and am told the surgery has no available appointments. When you eventually do get through after days of trying you get a telephone appointment at an unspecified time - unhelpful if you work (as I do in the NHS myself), and then may be seen by a doctor in person for an extremely hurried appointment where you can only discuss one specific issue and must try the saga again for anything else. 
This system is simply not functioning and leaves me more comfortably using out of hours services through 111 than my own GP - not really as it should be at all!
GP surgery review: stamford-hill-group-practice
Title: Waiting for baby 6 week check
Rating: 0 out of 5
Visited: February 2022
My baby is 9 weeks old already and I am still waiting for a doctor to see her for her 6 week check. After calling a couple of times I was called back only to be told that there is a waiting list till May - my baby will be 5 months by then. When I tried making an appointment with a doctor to talk to regarding some concerns I have regarding my baby they never called me back.  
I feel like I shouldn't have to begging a doctor to see my baby. This is London not some poor third world country. In any other country baby checks are taken very seriously and done on time. For some odd reason here they are just not taken seriously, just like many other things health related.
GP surgery review: abbey-road-medical-practice
Title: Very good practice
Rating: 5 out of 5
Visited: March 2022
The call was answered promptly by the receptionist and my enquiry was dealt with quickly and professionally. And I was booked an appointment to see Doctor
GP surgery review: abbey-road-medical-practice
Title: Very Poor
Rating: 1 out of 5
Visited: January 2022
I signed up to this surgery last year & yet to see my GP. I have no idea what the inside of the surgery looks like and the appointment service is diabolical. I had a smear test booked for a Monday morning, on the Sunday night I can on my period so at 8am (the time the surgery supposedly opens) I called the surgery to cancel and reschedule the appointment. I was number 20 in the queue, on the phone for 45mins & still in the queue, appointment missed. I have never experienced anything like it, the waiting time is unacceptable. As a new patient I would definitely stay clear of this surgery, they don’t seem to care about their patients or the time it takes to get in contact with them. I am absolutely disgusted in the service. Something definitely needs to change asap.
GP surgery review: e12-health
Title: Quick responsive practice
Rating: 5 out of 5
Visited: October 2023
I and my wife have registered in this practice very recently. When I made a request for a face to face appointment, I was not so hopeful about a satisfactory response ( because of my experience with my earlier surgery). To my great surprise, I got an appointment the very same day. The GP was very kind and polite and listened patiently to my problems. He arranged further investigations which were also scheduled as quickly as possible. My ECG was also done in the same practice. A follow up appointment has been offered quickly and I booked my appointment. The booking system is also easy and clear. The receptionist has also been kind enough to guide me nicely. Overall, I am very happy and satisfied with the quick response and service I got from this surgery.
GP surgery review: e12-health
Title: Great practice
Rating: 4 out of 5
Visited: October 2023
Always get too speak too my doctor whether face app or telephone ...I always get my checkups I am happy with my surgery
GP surgery review: e12-health
Title: Positive experience
Rating: 4 out of 5
Visited: October 2023
This tike I had a good experience with the GP that I saw. She was very understanding and spoke to me with respect. She listened to the problem and discussed the options with me whilst recommending treatment.
GP surgery review: e12-health
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
Very good very polite staff also my gp is very good very helpful I would recommend anyone there she read all my notes make sure I am ok before I leave
GP surgery review: e12-health
Title: Smear test
Rating: 5 out of 5
Visited: October 2023
Nurse was so kind. She was toking with me and i dont feel a pane. I was smearing but bekause she was werysoft and mind avery tbink was ok
GP surgery review: e12-health
Title: Poor service
Rating: 2 out of 5
Visited: September 2023
I have just been on a goose chase to find the medicine that was prescribed to me. Got sent a text saying it is at Bell Pharmacy - went there to find out it wasn’t stocked and now driving around from pharmacy to pharmacy to find a place that stocks it. Ridiculous - very disappointed in the service that I have received.
GP surgery review: e12-health
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
The Dr. looking after me was so so lovely she made me feel really comfortable and she was so sweet. Such a kind soul and I couldn’t recommend this practice enough.
GP surgery review: e12-health
Title: Great Practice
Rating: 5 out of 5
Visited: September 2023
The nurse was very informative and extremely helpful.  She's so vibrant in personality that you can't help but smile. She made my day as I was feeling down. Thank you
GP surgery review: e12-health
Title: Great service
Rating: 5 out of 5
Visited: September 2023
Always a pleasure to meet my doctor and have a talk about my issues with someone who understands the situation.i feel much more comfortable with things and assured that I am being well looked after
GP surgery review: e12-health
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
I was delayed for 30 mins for my blood test.  Normally they allow only 15  mins.
The young lady at the table near blood test unit understood my problem and booked me in for test instead of rebooking for another appointment.. I was so happy that day for such a service
GP surgery review: liberty-bridge-road-practice
Title: Terrible adminstration
Rating: 1 out of 5
Visited: December 2022
I was going to consult the gp and was told that my registration at the centre was cancelled. I had been responding to the messages from the centre after the confirmation of my registration and had never been notified regarding the unanticipated cancellation of my registration. Now I am left without any access to medical advice despite the huge amount of ihs charge wasted.
GP surgery review: liberty-bridge-road-practice
Title: Awesome Practice
Rating: 5 out of 5
Visited: November 2022
Never had a bad experience at this Practice. The nurses and doctors are always attentive, listens and looks after you well. Information is always great. Place always clean and tidy. Communications very good as well.
GP surgery review: liberty-bridge-road-practice
Title: Very good practice
Rating: 4 out of 5
Visited: November 2022
I went for my annual flu vaccine,
arrived about 10 minutes before my appointment, after checking in at reception (the electronic machine didn’t work) I wait less than 5 was called in. attended by a very professional and polite nurse - sorry don’t remember her name
overall efficient service 
there were only 2 other person waiting, the ambiance was relaxed as excited in a gp practice, clean.
receptionist at as polite
GP surgery review: liberty-bridge-road-practice
Title: Breastfeeding room
Rating: 3 out of 5
Visited: November 2022
The breastfeeding room is too hot and has no ventilation. I felt suffocated, I had to leave and feed my baby in the waiting area.
GP surgery review: liberty-bridge-road-practice
Title: Telephone appointment
Rating: 1 out of 5
Visited: November 2022
I booked a telephone appointment over a week ago, the appointment was at 11:15am it now 19:14 and no call from the nurse. This is absolutely disgusting that people cannot get access to care because of unprofessional staff.  The receptionist keep saying that the nurse will call u back and it almost closing time and still no call.  This place need to be closed down as there is a bunch of unprofessional and unreliable staff who don’t keep with the time or appointment schedule.
GP surgery review: liberty-bridge-road-practice
Title: Impossibile to book a Gp appointment and rude receptionist.
Rating: 1 out of 5
Visited: October 2022
I tried to book an appointment with e-consult, but after you’ve completed the questionnaire is just telling you to call 111. I called the practice and the receptionist was so rude and was not listening at all, she was interrupting me when I was trying to explain my situation and just trying to walk away by telling to go to the website and do the e-consult again.
Absolutely rubbish practice. I’m definitely gonna change.
GP surgery review: liberty-bridge-road-practice
Title: Responsive and helpful.
Rating: 4 out of 5
Visited: October 2022
I recently filled out an E-consult and was contacted the same day then seen by the nurse and doctor 2 days later. The nurse was excellent in her patient care, warm, caring and containing.
GP surgery review: liberty-bridge-road-practice
Title: Really good response rate after econsult
Rating: 5 out of 5
Visited: October 2022
The team are really good at prioritising care. After filling out a econsult, I had a text within 3 hours asking me to come in the next day after suspected bronchitis. The doctor spent time explaining my options and ensuring they weren't overprescribing antibiotics, as well as making sure they didn't cross contaminate drugs. 
I also recently had a tetanus booster - again super fast, really great team - lots of flexibility when booking. 
The best system to use is to put all info in a econsult and then they either call you, or book you in for a real life appointment - which most of the time works well and means that you see a doctor when you need to see it. 

Finally, their reception team are good at picking up the phone provided you aren't trying to book an appointment over the phone - they are helpful and make sure that you can reschedule appointments or get doctors reports easily. Wait times I always find are about 20 minutes over peak times, and less than 5 during the day
GP surgery review: liberty-bridge-road-practice
Title: Phones on hold for ages
Rating: 2 out of 5
Visited: October 2022
We received texts to book blood test appointments in Hamerton hospital. Blood tests usually need a referral indicating what tests to be performed, and then you go to the test centers walk-in. Never heard before about such appointments. When tried to call the GP, was 20 minutes on hold and still 5th in queue. Not wanting to stay there for days, I quitted! The worst service ever!
GP surgery review: liberty-bridge-road-practice
Title: Unprofessional practice with bad behaviour of staff
Rating: 1 out of 5
Visited: September 2022
Its my very bad experience with this GP from the beginning. I went today after filling the e-consultant form. I have the complicacy for long time around 15 years, for which my previous GP referred me to expertise consultant, but this GP with same symptom, they sent me to their Nurse who did not know or did not read my problem which I wrote to econsultant. Normally the GP should read my problem from econsultant which I filled up and should try to mitigate my problem with more details when I visit. Even the Nurse do not know why I was transferred to her. The staff of this GP are also very rude who do not want to help. It seems to me that they have shortage of Doctors/GP with huge patents. NHS should take reasonable step to mitigate this problem to provide smooth services to the patient. Thanks.
GP surgery review: the-mission-practice
Title: An absolutely fantastic practice - highly recommended
Rating: 5 out of 5
Visited: October 2022
I have been bowled over by the care I have received at The Mission Practice. I joined the practice a short while ago after moving to the area, and on the two occasions I have since needed to see a GP I have been seen extremely quickly.

The doctors I have seen have been kind, patient, and extremely thorough. They have gone above and beyond to make sure I am satisfied and that my questions are answered.
 
I appreciate e-consult forms aren't for everyone, but I found them extremely easy to use and was contacted by the practice promptly and offered appointments really quickly.

I've previously been with a number of GPs across the country, and have never before known such an impressive level of care, or such kind and attentive doctors and staff. I feel very lucky, and wish everyone could have access to such fantastic healthcare. Long live the NHS!
GP surgery review: the-mission-practice
Title: Rubbish
Rating: 1 out of 5
Visited: July 2022
Long line to even for them to receive the phone, can’t get any appointments at all and they say to do e-consults but they don’t even keep the consults open the whole day or anything. They don’t even prioritise the youngest kids or babies which I found ridiculous and the fact they are just so poorly run, so close to leaving the surgery as there is only one good doctor and that’s it
GP surgery review: the-mission-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2022
I have a problem with my leg for 4 years and I believe it will never be OK again but I came to them and got the help I needed. I'm so grateful for all the help they have given me.
All the staff have been very helpful and nice with friendly smile.
Thanks again to all of you
GP surgery review: the-mission-practice
Title: Zero out of ten!
Rating: 1 out of 5
Visited: January 2022
Long wait times on the phone, only to be told to use econsult, and when you try to do that, website states unavailable! Please increase your receptionists availability, or increase the number of receptionists. Plus, if you cannot manage your patient numbers then why are you registering new patients? Just makes no sense at all!
GP surgery review: albion-health-centre
Title: Poor Service
Rating: 1 out of 5
Visited: February 2023
I called 111 because I was unable to contact my clinic  When they knew my symptoms and helped me to contact my clinic to make an appointment. When clinic receptionist called me back and said doctor won’t see me but asked me to go to emergency. Why do I need go to emergency when it’s not life threatening. If so, 111 would advice me to go and not contact my doctor. This clinic just push me away and not care. I don’t know what a General practitioner is for if A&E is available for everyone and for anything!
GP surgery review: albion-health-centre
Title: Very poor service
Rating: 1 out of 5
Visited: November 2022
Every thing about this practice is bad.  Complaints are not even replied too.  My mum has been unable to register her self disabled for the last few years. the GP is unable to give a letter stating her health condition.   Online service supposed to reply within two days.   But it’s become weeks and saying that they are busy.  If they are soo busy than why are they taking new patients.   Should stop taking new patients and provide an adequate service to current patients.
GP surgery review: albion-health-centre
Title: Terrible Terrible Terrible Terrible
Rating: 1 out of 5
Visited: September 2022
Been going here since i was a child, i only ever use the gp once a year so i tend to ignore all the mishaps but Its completely ridiculous now. The doctors talk over you before allowing you to finish which is just rude, this happened to me the other day and has been happening for years. On Wednesday i had a phone appointment which i waited 1 week for!!! He rang 15 mins late, i was at work, i took my gloves off to answer and he hung up after 5 seconds. I was fuming but i rescheduled with another Dr for Saturday 24th at 12:30pm, he didn’t call me. He called me today at 1pm, today is Sunday 25th!!! I wasn’t near my phone so he left a voicemail saying he will call back shortly to try again!!! There was no apology no nothing in the voicemail, im so done with this gp. Can’t believe thats where taxpayers money is going, shocking.
GP surgery review: albion-health-centre
Title: Worse GP Practice
Rating: 1 out of 5
Visited: August 2022
Virtually impossible to get any appointments. We get told to fill up online appointment for telephone consultation, but then no one calls. I've been trying to get an appointment for my baby over the last 4 months and we've had no joy! Reception staff well what can I say without being rude and possibly my review being rejected. However, the doctors are good.
GP surgery review: albion-health-centre
Title: Good customer care and very helpful
Rating: 5 out of 5
Visited: July 2022
ABU really help me and I would  like to say big thanks to him he is very helpful and understand patient situation well done keep it up
GP surgery review: albion-health-centre
Title: Has gotten progressively worse over the years
Rating: 1 out of 5
Visited: March 2022
Almost impossible to get through by phone, my average time in the phone queue is between 40-80 minutes. Most appointments are still over the phone and not usually at the time indicated when booking. Even repeat prescriptions are a struggle to get hold in time before running out of medication.
GP surgery review: aberfeldy-practice
Title: Excellent service
Rating: 5 out of 5
Visited: November 2022
My recent experience with the practice was absolutely excellent. All staff members were so kind and responded to my queries and dealt with my situation swiftly. I'm very grateful for all the work they do at this practice.
GP surgery review: aberfeldy-practice
Title: Bad service
Rating: 1 out of 5
Visited: August 2022
The system to speak with a doctor is very slow. It takes a couple of days to talk with a doctor. Often one is told to go to the practice for matters that can easily be dealt with on the phone, such as renew prescriptions. At the clinic one is told they have to call, in order to speak with a doctor, which is bizarre. On several occasions the receptionists were rude and unhelpful - they didn't even try to understand your needs. I would advise against using this practice, especially in an emergency.
GP surgery review: aberfeldy-practice
Title: Terrible Practice
Rating: 1 out of 5
Visited: August 2022
Totally unreliable practice. I am struggling for months to have access in my online medical records, I have been declined my repeated prescription for no reason. Such a pain to deal with this practice, absolute unefficient. I wouldn't recommend for the wasted time and the stressed caused out of nowhere.