janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st-johns-way-medical-centre
Title: Terrible practice with unhelpful and inconsiderate staff
Rating: 1 out of 5
Visited: April 2022
They make you want over a month to see a GP each and every time, offering same-day "emergency appointments" as an alternative. 

Those "same-day emergency appointments" have the GP quite literally chucking you out of their room after 10 minutes on the dot, so you are unable to discuss your issue or treatment plan properly (happened to me - I was stopped midway through my sentence and asked to leave as "we had run out of time").

Then, when you actually book an appointment, they cancel your appointment a few days before its supposed to take place - without even notifying you, or giving you a proper reason or trying to accommodate and offer an alternative on the same day/day before/day after etc. This happened to me, too.

I called up to double check on the time of my appointment, as I knew the date, I was just unsure of the exact time slot of it. To my surprise, I was told my appointment will actually be cancelled and not taking place - and I'll have to wait 2 more weeks, running on the new medication with no oversight, which is extremely dangerous! 

Now, my appointment I was supposed to get a review of my prescription medication that I had been quite hastily prescribed on a couple of the "emergency appointments". 

How safe is it to let people use new medication with no appropriate oversight, or the doctor making sure everything is OK and approving further treatment, or stopping it, considering current side effects? Doesn't seem too safe for me.

They also insist on the "1 issue per appointment" kind of policy, where you're discouraged from discussing more than 1 issue on an already very time-limited appointment. They recommend booking multiple appointments for multiple issues.

What is the point of that, however, if they cancel your multiple appointment forcing you to try and squeeze everything into the lone one you end up with! The mind boggles.

Very unhappy with the service provided and the lack of interest and carelessness of the staff at St Johns Way Medical Centre. Extremely long waiting times, appointments cancelled at last minute, and lack of consideration and sense of urgency in treating and providing care to people seeking it.
GP surgery review: st-johns-way-medical-centre
Title: This practice is fabulous and really cares
Rating: 5 out of 5
Visited: February 2022
I have recurrent Urinary Tract Infections and I have received just wonderful service from this practice.  If I phone at 8am, I speak to a doctor mid-morning and have taken my first antibiotic dose before noon.  Three times this has happened in the past two years.  They are also careful to talk to me about prevention.  In addition, the doctors listen carefully and are compassionate on the phone.  Bravo.
GP surgery review: the-goodinge-group-practice
Title: Fantastic, fast, thorough, warm
Rating: 5 out of 5
Visited: June 2023
This is one of the best practices in London that I’ve ever had. Great and thorough staff, fast appts and so friendly. Both me and my son go here. My son, who is now 21 months has never had to wait more than 24 hours and we’ve not only be given great and thorough care but been offered other services too. I high recommend
GP surgery review: the-goodinge-group-practice
Title: Great support - Great Practice
Rating: 5 out of 5
Visited: May 2023
I have been a patient for many years. I have had a tough year this last year. I am so grateful to Goodinge practice for helping me through some difficult times. The entire staff are just wonderful.
GP surgery review: the-goodinge-group-practice
Title: Best Practice I've been to
Rating: 5 out of 5
Visited: January 2023
I love this practice! A refreshing change from the nonsense I've experienced at other GPs. The doctors are all caring (myself and my partner have seen 3 so far), they do their best to properly investigate any issues you have (as opposed to saying "it's probably nothing") and treatment is prompt. There are the usual limitations on all GPs in this current underfunded state of the NHS, like strict 10 minute appointments and needing to book additional appointments if you have more than just a couple issues to talk about, but that's out of their control and they do their best to make sure you're taken care of.

10/10 would recommend.
GP surgery review: the-goodinge-group-practice
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
Recently, after being ill for nearly a month I rang the surgery to make an appointment. The receptionist assessed my situation. Within one hour I had a telephone appointment with the Doctor; then within the next hour I was seeing the Doctor in the surgery and had a referral. A week later I needed to do the same and was, after a quick return call, seen the next day. This is a very good surgery. The receptionists are kind and the Doctors are very caring, explaining exactly what they are doing. I have been with them for many years and this has always been my experience.
GP surgery review: the-goodinge-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I have received excellent care from this GP practice for many years. I am especially impressed by their achievement of continuing to provide first rate medical care and genuine personal support for every patient, in a current climate that must be very stressful for them. Their commitment to their patients creates the sense of trust that is essential to the GP relationship. I cannot praise my doctor too highly and feel fortunate to have the benefit of their knowledge, skills and care.
GP surgery review: the-goodinge-group-practice
Title: Hard to contact/ book
Rating: 1 out of 5
Visited: June 2022
No future appointments booking unless your GP has allowed it meaning urgent and not urgent patients need to call at 8am for morning appts and 2pm for afternoon appts. 
Wait time is VERY long (I just had 18 people in the queue ahead of me). 

Once you are in the surgery is great but it's hard to get through to book or even just to speak to someone to check a result.
GP surgery review: the-goodinge-group-practice
Title: Booking
Rating: 3 out of 5
Visited: March 2022
Need to bring at least online bookings back. Hard to stay on the phone for long and not get a booking. A lot of us work and can’t stay on the phone to wait for an answer. Can’t book on site as well. Bring back online or extend booking times on the phone. Makes everyone lives easier. It’s an ordeal to call and then be told that I am 15th on the waiting list??!! Unacceptable
GP surgery review: the-goodinge-group-practice
Title: Huge thanks
Rating: 5 out of 5
Visited: January 2022
I had a very high blood pressure today and had been assessed by 111 the people at 111 were amazing and the generated a call to Goodinge and a GP called me shortly after, I can say within 2 hours I was holding 2 prescriptions and in 3 hours I felt so much better and the BP was dropping. I felt such relief. The pressure had been lifted.
That is very good work and I say huge thanks to everyone.
GP surgery review: the-northern-medical-centre
Title: Used to be a Great Practice
Rating: 1 out of 5
Visited: April 2023
Many of the key, personable, efficient staff seem to have left and many of those that remain seem obstructive, entitled and, sometimes, downright rude.
They rarely listen, talk over patients and consequently waste a great deal of time pursuing erroneous assumptions, without employing proper diagnostic skills.
In addition, given their rather obvious prejudice in favour of private medicine, some of the doctors are not suited to working in what was the world's greatest public health service. One even spent a great deal of the limited consultation time regaling my wife with her theories of why the NHS would be better in private hands.
The move away from the building where all the services were under one roof has been an unqualified disaster. Appointments are like gold dust, speaking to a doctor is seen as a privilege and receptionists see their job as more akin to private security staff at the Bank of England than public servants whose job is to aid in the relief of suffering, when people are most vulnerable.
To see what was a great GP practice brought down in such a short time is heart breaking.
GP surgery review: the-northern-medical-centre
Title: Very gentle new manager
Rating: 5 out of 5
Visited: April 2023
I spoke with the new practice manager, very much gentleman, listened to my problem, my son's problem and sorted out, very good.
GP surgery review: the-northern-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
This is a great GP practice with professional doctors and staff. Very thorough doctor and polite receptionist. Thank you to everyone at the GP practice, great job.
GP surgery review: the-northern-medical-centre
Title: Worst practise I’ve ever had to use
Rating: 1 out of 5
Visited: February 2023
In the past they have had the rudest reception staff I’ve ever encountered, not the lady today though. It was impossible to get face to face appointments for the last 2 years. They are now in a temporary building split in 2 sites which is less than ideal. Always late even when given an appointment 30 mins prior. Lastly was told the painful ailment would not be able to be treated on the NHS and was told to go private. Also have been waiting for referral on an ongoing issue for 2.5 years now. My doctor is aware I’ve had 8 operations for the same issue in the last 2 years but have been dealing with it at the GP for 3.5 years and they really went missing with regards to the disease I have. The doctor also lacked the human touch of asking how it was all going etc. When I enquired as to the state of the nhs my doctor advised me the nhs is broken and they don’t know what to do other than wait for privatisation. It breaks my heart to see the disarray that the once great institution is and has been for sometime now. Better healthcare in Europe 100%.
GP surgery review: the-northern-medical-centre
Title: Follow up to previous post
Rating: 1 out of 5
Visited: February 2023
In the interest of balance. Post me writing the review I spoke with a lovely receptionist and the doctor called me to clarify a couple of the issues I was having. I still think the nhs needs massive help and I disagree with the decision but the above needed a mention in the interests of transparency and balance.
GP surgery review: the-northern-medical-centre
Title: The best doctor surgery
Rating: 5 out of 5
Visited: October 2022
Honestly the best drs I’ve ever had, they are extremely attentive, knowledgeable and responsive. They are personable and never judgemental. They are always able to get you seen or give you a telephone call the same day. I’ve never experienced such a good practise! Recommend to everyone I know for sure.
GP surgery review: the-northern-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2022
This practice always go above and beyond. The econsult system works very efficiently. Phones are answered quickly. For urgent matters they are great at offering a same day call back, especially for children. Face to face appointments are arranged promptly when needed. The clinicians are caring, knowledgable and thorough. I don’t doubt that the staff in this surgery are all working under tremendous pressure and it is much appreciated.
GP surgery review: the-northern-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: January 2022
The receptionists are rude, angry and quick to argue if you just raise a simple question, they seem bored and simply do not listen often misunderstanding requests. They will talk through you and not give you an opportunity to speak. The Dr some are ok but most are bad often dismissing you without proper assessment. Perscription's are a nightmare I'm on a repeat and they often do not send things over to the pharmacy for no apparent reason
GP surgery review: the-village-practice
Title: Bad service
Rating: 1 out of 5
Visited: March 2023
I have repeated difficulty with tracking down prescriptions and information from staff at The Village Practice. This time around I was texted to say my prescription would be sent to the pharmacy within 48 hours. After two weeks of checking, I called the practice who told me it was never sent as there had been an electronic fault and instead it was printed and left at reception for me. A message that was never passed on to me.  When I went in to pick it up they said it hadn't been printed but it would be sent to my pharmacy urgently that afternoon. It was never sent. I called again in the morning and they said the same thing but it still wasn't sent. It is exhausting to have to keep chasing to receive medication I need and this isn't the first time I've experienced such difficulties. I will be moving to another practice and I advise others to do the same.
GP surgery review: the-village-practice
Title: Good doctors, unhelpful reception staff
Rating: 0 out of 5
Visited: September 2022
I have had good experiences with the doctors here, however the reception staff have repeatedly been unhelpful to me when I required their support.  
I understand that resources can be scarce, and that the job can be stressful but I feel that they take it out on vulnerable patients and that this is wholly unacceptable.
GP surgery review: the-village-practice
Title: Extremely Helpful
Rating: 5 out of 5
Visited: January 2022
The practice manager has been (and continues to be) extremely helpful in navigating the requirements for my 14 year old son to have digital access to his covid vaccine records.   With minimal information given to her by gov.uk to deliver on the digital pass for 12-15 year olds, she has gone out of her way to find out what is needed and put time and effort into helping.
GP surgery review: archway-medical-centre
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: June 2023
This might be a really good GP practice, but it does not matter since the booking system is less than tedious. It’s just not working. 

I called exactly at 8am, I was 8th in the queue. At exactly 9am I was still 8th. This is when it hanged up with a message “we are unable to take your call”. I called again, it’s already been 46 minutes. I’m 3rd in a queue.

I’m hoping than after spending almost two hours of a working day waiting on a phone I will be able to repeat a prescription. 

This system is dreadful.
GP surgery review: archway-medical-centre
Title: Inefficient: reception advised using Virtually
Rating: 1 out of 5
Visited: June 2023
When I first dialled in to confirm my registration and ask appointment availability, the receptionist kept dithering. She strongly suggested I book a virtual appointment, and that it'll be sooner. I didn't know but this meant *changing* my GP to the Virtually service, and my medical needs ended up not being met. Disappointing.
GP surgery review: archway-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
Fantastic, I explained my symptoms they looked at my past medical history and advise what’s best steps to take. I recommend to anyone because unlike my previous Gp I felt like I was the doctor they weren’t sure what to give to me and ask me what I thought my symptoms were and that they don’t know either instead to do further research like give me bloods or refer me they just quick to give antibiotics but this Gp are amazing they know their stuff. Thank you best Gp practise I ever used ;)
GP surgery review: archway-medical-centre
Title: Hip and knee pain review
Rating: 5 out of 5
Visited: June 2023
I am having a problem with my hip theirs a pain on it ,so today I got a call from the GP  and discussed the issue. What I liked the most was that I got to understand the GP . She told me what to do and how to deal with the situation . Now got some meds and feeling much better.
GP surgery review: archway-medical-centre
Title: Service with care
Rating: 5 out of 5
Visited: May 2023
I had a positive experience using this service, in fact my appointment was brought forward to the date that l booked the consultation.
The appointment was schedule via video. Unfortunately l had technical difficulties and despite this fact the Pharmacist did not abort the consultation and was patient. The Pharmacist was attentive , polite and above all very informative. Thank you
GP surgery review: archway-medical-centre
Title: Good practice
Rating: 4 out of 5
Visited: May 2023
The practitioner I spoke to was really kind, reassuring and helpful. The appointment was easy to book, and I managed to see a practitioner the next day .
GP surgery review: archway-medical-centre
Title: Disappointed on the first appointment tentative
Rating: 1 out of 5
Visited: April 2023
I have recently registered in this clinic. I really need a specific consultation to obtain a specific medication prescription.  However, the doctor who could assist me is on vacation and the attendant did not bother to at least refer me to another doctor to issue this medication. conclusion: I'm sick, without any date to have a appointment and without my medicine that I would need to take today.
GP surgery review: archway-medical-centre
Title: Awful Practice
Rating: 1 out of 5
Visited: January 2023
After so much calling I finally get one appointment slot (it's usually impossible, i've been with them over a year and seen a doctor once) the receptionist can't hear my symptoms over the phone so I spell them out to which she says "oh it doesn't matter I'll work it out", so for all i know my symptoms were listed down as something different.

I make my way to the surgery, I'm on time, I get checked in and i wait for my appointment and I am then told my appointments been cancelled due to a GP emergency so I can't be seen, I then have to rebook for later in the week and I'm told "sorry you couldn't be seen today, the GP thought your issues weren't pressing enough". So there was no emergency, no issues with me being seen other than my problem just not being important for them? So you struggle to get an appointment in the first place, when you're there waiting for it it's decided I'm not a priority and shouldn't be seen. Ridiculous
GP surgery review: archway-medical-centre
Title: Best experience at this GP
Rating: 5 out of 5
Visited: January 2023
I use virtually app and all my treatments and health checkups happen through GP at Archway. In my tenure right from COVID days I find them very responsive and most importantly is the staff, my nurse and the doctors at this place.
They are very accommodating and helpful especially when I was diagnosed diabetic. They provided valuable information about programs that helped me with diabetes remission and become medication free. I will be forever thankful to this GP.
The operation staff are very friendly and welcoming, prompt even on phone or when we visit personally.
GP surgery review: archway-medical-centre
Title: Great consultation and time management
Rating: 5 out of 5
Visited: December 2022
Very nice and helpful GP! She has answered all my questions, helped with some doubts. Very positive and structured consultation. I received all my documents and comments/references straight after which was very handy. Also I'm really happy with the NHS virtually app - enjoy it so much and will recommend my friends:) really helping me with my time management!
GP surgery review: hanley-primary-care-centre
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
I am a Father of medical condition children and also my wife had severe chronic illness and Hanley primary care help me, when l mostly needed, to have part-time at my work, for medical reasons of my family, and the reception was great, helped me today, when l need to write a letter of my medical condition, l have received helpful people.

Thanks a lot, you did very well for me, you deserve more than thanks
GP surgery review: hanley-primary-care-centre
Title: One of the worst reception teams
Rating: 1 out of 5
Visited: November 2023
It was not uncommon for me to call the practice to request appointments with the nurse and experience unpleasant interactions with staff members who are rude, short, and lack professionalism or care as though they are picking the phone up just to stop it from ringing. 

This recent experience is another example:
Back in July 2023, I emailed Primary Care Centre about my permanent move out of the England and requested online access to my medical records for my future GP to refer to. I was subsequently sent details to Patient Access account. 3 months later, after attempting to log in again but this time 
from my new location (outside of England) I was unable to access my old British tel number to verify account login via text. 
I contacted technical support but I have yet to hear back from them (2 weeks have passed at this point) so I contacted Primary Care Centre to assist with access another way or verify via email.
In reply to my query via email, it was met with the same tone as most of my telephone calls to the practice - short, abrupt, no care, did the absolute minimum they possible could. Ignoring the grammatical errors scattered throughout their responses, in one of their replies the receptionist didn't even bother to complete the sentence before hitting "send".
It's absolutely infuriating and amazing that they were somehow hired!
GP surgery review: hanley-primary-care-centre
Title: Worst practice
Rating: 1 out of 5
Visited: July 2023
Can’t get appointments when your repeat prescription runs out for medication you have to take every day they say you have to book a appointment but don’t have any appointments so your left for days without medication you are supposed  to take every day you can never talk to anyone other than a receptionist who needs to know your whole medical history before telling you they have no appointments Terrible service
GP surgery review: hanley-primary-care-centre
Title: Impossible to contact
Rating: 1 out of 5
Visited: July 2023
This practice tries to have an easier access via Apps, however any time I use the apps the appointments are fully booked. It's the same when trying to call, either you get hung up after waiting in the queue for 30-45minutes, when it comes to your turn, or the appointments are fully booked and you are either re-directed to 111, urgent care practice to call tomorrow. Continues care and follow-up is poor and communication has to be demanded by the patient. As somebody who works for the NHS myself, I am deeply disappointed in this service.
GP surgery review: hanley-primary-care-centre
Title: Things need to change
Rating: 1 out of 5
Visited: July 2023
I don’t often need an appointment, usually  using the app to order repeat meds, (challenging enough in itself another story..).   When I have actually managed to get an appointment though there is no indication of when someone will call.  I’ve then missed calls as I work full time, or they don’t call at all.  The attitude of the reception staff is extremely lacking. I called for an appointment recently for a medication change, simple enough.  That basic info plus my date of birth should be enough to book my same day appointment,   but I was asked which medication I wanted to change and why the change by a receptionist who could not then find it on the system, when I had spelled it out she still got the name wrong.  She then complained to me ‘there’s lots of other people in the queue you know’.  It’s not my choice to give all this detail to the receptionist,  and it’s unhelpful surely when it could also be wrong information.   
I have often called 111 when there are no appointments and recommend this route as unless you are able to call at 8am sharp there won’t be any appointments.   If you commute at all it’s impossible to call at that time. The app can’t be used to book appointments,  as in the time you’ve filled in the form there are no appointments left.
GP surgery review: hanley-primary-care-centre
Title: Very poor service
Rating: 1 out of 5
Visited: July 2023
Reception staff either don't care or need review of customer service training. 
I'm not sure what happening with booking appointments process either. A mess.