janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: james-alexander-family-practice
Title: Great response
Rating: 5 out of 5
Visited: May 2022
Had a phone consultation and was told I would be getting some antibiotics but they were not sent to the pharmacy.i rang the gp practice and the receptionist was very helpful in assisting me and got another medical practitioner to ring me.He did and was so lovely and apologetic and sent the prescription through which meant I could start getting my kidney infection sorted. Thank you 😊
GP surgery review: nidderdale-group-practice
Title: Pleasant staff if only one could get through on the phone
Rating: 2 out of 5
Visited: July 2022
Rang Grange Practice this afternoon hoping it would be less busy than in the morning.  Waited 21 minutes being told I was number 1 in the queue.  Decided to abandon and try the Pateley Bridge branch.  Waited 10 minutes being told I was number 2 in the queue, then another 20 minutes being told I was number 1 in the queue, whereupon the phone cut off and went dead.  Totally unacceptable.
GP surgery review: nidderdale-group-practice
Title: Receptionist
Rating: 5 out of 5
Visited: July 2022
Rang Monday 01.08.22 to gain an appointment. Was no.10 in the queue (no problem because you know the call will be handled soon, unlike national customer service call centres) and after 8-10 mins my call was handled with patience, kindness and superb courtesy - I was given an appointment at a convenient time. Great service - what more can you ask for in these hard pressed times ?
GP surgery review: nidderdale-group-practice
Title: Bad telephone service
Rating: 2 out of 5
Visited: June 2022
1. Moving up the queue to speak to anyone is painfully slow.
2. Having made an appointment for someone to call me, I waited for almost two hours but the call never came.
GP surgery review: nidderdale-group-practice
Title: Outstanding
Rating: 5 out of 5
Visited: May 2022
Incredibly helpful and courteous. Efficient and, in spite of the strain on the NHS, always manage to fit in an urgent appointment. A medical practice like they used to be but often are not in today's world. Long may it continue!!
GP surgery review: nidderdale-group-practice
Title: Goes from bad to worse
Rating: 1 out of 5
Visited: March 2022
The service offered by this practice is quite simply shocking. To call will usually mean holding for at least 30mins, if you try the online consult (which is often shut due to demand ... speaks volumes itself) you will get a clipped text back that simply demonstrates no time has been taken and no notes have been read. You can't reply and ask for clarity or check comments are correct (which in my case were not!). Even trying to get a referral to go privately is a task!! They say they will get back to you but never do - that will take at least another hour on hold with 2 chasing calls you'll have to make.  I don't know what they do with the tax payers money but it's certainly not meeting the health needs of the community.
GP surgery review: nidderdale-group-practice
Title: phone contact
Rating: 3 out of 5
Visited: March 2022
i have tries 4 times to ring birstwith or pateley bridge and even after 20 mins of waiting no one picked up..this is very disappointing and there is no answer phone or e-mail.. do you just want us to ring 111 and not trouble you ??
GP surgery review: the-roxton-practice
Title: Doctors unavailable
Rating: 2 out of 5
Visited: November 2022
I used ask my gp to book a dr appointment, the response to this was that a visit to the pharmacist was more appropriate. I complied with this advice, the pharmacist  told me I needed to see a dr .I then visited  the surgery, where I was told no dr was available, would I like someone to ring me. after a phone call I was given an appointment for the following day. I waited 35 minutes past my appointment time in a completely empty waiting room, before being called not by a dr but a nurse who advised I go back to the pharmacy and ask for a specific treatment. this I did only to be told by the pharmacist it was only available on prescription. I returned to the surgery to ask for a dr appointment and was told there are no dr at this surgery and I should phone immingham  surgery for an appointment. perhaps this is one reason so many people visit
 a&e withnon emergency problems. It’s quicker and less traumatic to have a twelve hour wait in a&e than to see a gp.
 Services paid for out of the public purse should be available to the public and they no longer are without causing a lot of frustration, anxiety and distress. Not to mention the cost in time and travel which has to be born in visits to chemists and surgeries which are no longer available locally.
Doctors have a duty of care to their patients, but as it is very difficult to get access to a Dr. there is necessarily no care being given.
GP surgery review: the-roxton-practice
Title: Very poor
Rating: 3 out of 5
Visited: October 2022
For 2 days I've  been trying  to get an appointment to see the   nurse  regarding  a problem  with  my  left  ear ra g doctors  at 0820 this morning  in position 16 finally  got through  at 08.45 only  to be told  they've  reached  there  capacity so couldn't see nurse  or doctor  once  again  very frustrating  I have found  this practice unsatisfactory  towards  elderly  patients
GP surgery review: the-roxton-practice
Title: Brilliant service
Rating: 5 out of 5
Visited: October 2022
I used askmygp at 8.05 on 11th October. I had a reply by 8.30 which asked if l could attend on the 12th at 2.40 for my request for an injection in my right knee to be carried out. Thank you Roxton Practise, l could ask for no more than this.
GP surgery review: the-roxton-practice
Title: Excellent staff and superb practice
Rating: 5 out of 5
Visited: September 2022
Recently had to go  the practice because of a painful cyst on my back, the nursing staff were amazing and so professional, they have kept a close eye on me over the last 10 days and were so patient and caring.
They provided me with the right advice and as said very professional but laid back and had a great sense of humor,  busy and obviously very hard working but always smiling and cheerful.
Thank you nursing team I greatly appreciate your care.
GP surgery review: east-parade-surgery
Title: Great Practice and Amazing Staff!
Rating: 5 out of 5
Visited: August 2022
I have always genuinely had such an amazing experience with this practice, from the reception staff to the doctors and nurses I always feel supported and listened too which is extremely reassuring during times of worry and confusion. I really appreciate how lovely everyone is at this practice and for treating me like a human being despite being busy, thank you so much!!!
GP surgery review: east-parade-surgery
Title: Wonderful Service
Rating: 5 out of 5
Visited: July 2022
2 weeks ago I suffered from gastroenteritis and contacted the surgery after 4 days of illness having lost a stone in weight. The response was immediate as well as caring and I was booked in for a blood test the results of which were received on the same day with clear advice. I cannot comment the Practice enough for showing concern and real
Professionalism.
I have been with the Practice for many years and have always received a friendly and focused response.
GP surgery review: east-parade-surgery
Title: Doing a great job in difficult circumstances
Rating: 5 out of 5
Visited: April 2022
I have used the services of this GP partnership on a number of occasions over the past twelve months. These have included a consultation about a mysterious and potentially worrying skin blemish, being called for routine winter vaccinations, follow-up on indications of hypertension and consultations about pre-existing conditions. 
In all of these different circumstances the organisation of people and resources, the professionalism and courtesy of the staff and the general response to my needs have been exemplary. 
Within the context of the Covid pandemic, limited resources and the potential combined impact of these upon staff well-being and morale, this is a very high quality outcome, I feel. Well done and thank-you.
GP surgery review: east-parade-surgery
Title: Everything a General Practice should be
Rating: 5 out of 5
Visited: January 2022
Recently developed a worrying skin swelling.  As I am CEV (solid organ transplant) I contacted the surgery by phone and gave details.  Received a followup text asking for photos which I supplied.  Had a rapid response offering a face to face GP consultation later that same day.  Problem was diagnosed and suitable treatment prescribed. E-scrip issued which was at my pharmacy for collection on my way home.  Brilliant
GP surgery review: raj-medical-centre
Title: Bad practice
Rating: 1 out of 5
Visited: January 2022
My daughter has had mental health problems since she was 12. 
She is on medication but really struggling and wanted a face to face appointment to talk about her health. Was basically told NO. By a certain member of staff.
She was told to Carry on taking the meds you have. No wonder we have so many people with mental health problems because no one will see people. Disgrace 
This practice was so much better years ago.
GP surgery review: raj-medical-centre
Title: Awful
Rating: 1 out of 5
Visited: January 2022
Truly awful. Can never get through on the phone. 18 attempts between 8am and 10am. "Line busy" every time. No medication for 4 days because of this. Lady on the phone totally useless to help. Stay well away.
GP surgery review: raj-medical-centre
Title: Needs telephone manner
Rating: 2 out of 5
Visited: January 2022
Daughter phoned didn't feel she was listen to so spoke for her giving a report on recent hospital report which I felt I wasted my breath, the surgery seems to be run by one person who needs to step back and listen how he speaks to people,my opinion is the g/ps need to be getting more involved this person is ruining a perfectly run surgery great staff apart from the one wannabe,have been with this surgery 30years have never seen it run so badly
GP surgery review: priory-medical-group
Title: Fabulous Service!
Rating: 5 out of 5
Visited: August 2022
Today I reported a medical issue via the portal and within about 20 minutes a GP personally phoned me to discuss the matter. Within another 5 minutes and once I had sent 2 photos via a free link, my prescription was authorised and then sent to my local pharmacy. 
This is amazing service and not the first time either. I had an issue earlier in the year and did not realise you could leave a review, but the same GP and staff were equally as impressive. 
This is amazing especially in these tough times for public services, so well done and keep up the good work!
GP surgery review: priory-medical-group
Title: Cervical Screening 'Backlog'?
Rating: 3 out of 5
Visited: July 2022
I got a letter saying I was due a smear test. I went through the automated service to ask for an appointment. It asked which practice I wanted to be seen at and what time suited me. I was phoned a week later and asked if I would take an appointment at a different practice (one that I'd had a bad experience at so didn't want to go back) and at a time that wasn't suitable because of my work hours. I asked why I couldn't get an appointment at the practice of my choice and was told the service was inundated and there was a backlog of appointments. Another 3 days passed and I got another call offering me the same appointment I'd turned down. Again, I said that I'd rather go to a different practice. 3 days later I got a call and got an appointment for my initial practice of choice and time a week later. 
When I arrived for the appointment I expected the surgery to be busy but the waiting room had only one other woman waiting to see the same nurse for a smear test. The walls were thin, so we could hear the nurse chatting with someone, and both assumed it was a patient. 30 mins passed, and eventually, the door opened to call the other woman in for her appointment and we discovered the nurse had been having a good old gossip with a trainee doctor, not a patient. My appointment ended up being 30 mins later. In the hour we waited 6 patients could have been seen as cervical screening tests should only take 10 mins per patient. Why are they even sending out letters to invite for screening when they can't be bothered to ensure patients are seen in a timely manner?
GP surgery review: priory-medical-group
Title: blood test
Rating: 4 out of 5
Visited: July 2022
i went for my blood test today and the nurse  who took it  was amazing. amazing bed side manor really nice and amazing sense of humour which made feel so relaxed and calm. the nurse is a an asset to the the team.
GP surgery review: priory-medical-group
Title: Great service
Rating: 5 out of 5
Visited: June 2022
My daughter had longstanding cough. Put through enquiry, sent for an asthma assessment within a week. Had a specialist test and diagnosis. Now on treatment and getting better. 
Such a kind and thorough nurse, who sorted out every aspect of her care and follow up. 
Swift, thorough and compassionate care! 
Thank you
GP surgery review: priory-medical-group
Title: Priory Medical Cornlands Road the worst surgery in York
Rating: 1 out of 5
Visited: May 2022
This surgery has gone from telephoning surgery getting an appointment same day or later in the week, now I have to scroll through a silly online form putting in all kinds of information when all I want is either to see or speak with a doctor. Ever since covid this surgery has gone downhill, I have to wait three to four weeks before I can either see or speak with a doctor it really is really woeful surgery and bad experience I hope you read this and take it all in. I would recommend not joining here as patient.
GP surgery review: priory-medical-group
Title: Avoid this surgery
Rating: 1 out of 5
Visited: April 2022
Terrible terrible terrible! They never call when they say they will which leaves you missing your appointment and without medication. Appalling service. Takes an age to actually get through as well. Worst surgery.
GP surgery review: priory-medical-group
Title: Abysmal Klinik system and no one answering calls
Rating: 1 out of 5
Visited: April 2022
I’ve developed a worrisome ear condition that’s affected my balance and hearing, calling non emergency line (111) and told to arrange appointment with GP and not to go into A+E ( I agree as it’s not that serious that I need to use up A&E’s time with this) and the out of hours GP service at the hospital has a waiting time IN DAYS! So was told not to arrange that unless it’s becomes serious enough

So I’ve filled in the form on klinik and submitted it only to be told I’ll possibly get a call in 3 weeks time. Sorry but I’m unwell now not in 3 flipping weeks time! 
Tried submitting a second request today as the symptoms have worsened and told the same thing. (101 still referring to GP)

I’m been on hold to the surgery for over an hour now waiting to speak to anyone about this as I’m unwell now. 

This is not a new problem, I had similar issues months ago when I had another health issue. And the excuses of it’s all covids fault are frankly wearing a bit thin
GP surgery review: priory-medical-group
Title: Poor Priority system for online requests
Rating: 2 out of 5
Visited: February 2022
The online service is poor - repetitive questions making it hard to reflect multiple symptoms at once - I'm also not sure how the categorisation works but there seems to a big discrepancy between online and phone request timings. I completed the online form for an urgent appointment and was given one in 2 weeks, then called back later on to query this, to be taken through the exact same form by the call handler and given an urgent same day appointment- where is the consistency?
GP surgery review: priory-medical-group
Title: obnoxious and unhelpful reception team
Rating: 1 out of 5
Visited: January 2022
When I had my appointment in december last year a GP spent over half an hour with me and decided the best way forward because of my complex medical history it would be best for me to just see her and that over xmas and new year (in her own time) would read through my notes to fully understand my complex medical history, and she would message me to make an appiontment to see her again when she had finished reading them. as promised, she sent me a message requesting me to make an appointment to see her again, this was on 4th January, since then I have been trying to make this appointment but the receptionists have refused to do this saying it has to go through the new system of a phone call with a clinican first even though it was requested by my GP to see her F2F. I went in today to try and sort it out having been sent a message saying a clinician would be phoning me next Friday= not the appointment requested by my GP, so yet again the receptionist was completley ignoring the request of my GP  who has spent her private time at home reading my notes to make sure I get the right help and I have spent time with my carer writing the notes in preparation for this appointment she asked me to make. I don't understand how a receptionist thinks she knows better than my GP. because of the lack of continuity I have experienced, I was given a double dose of a particular medicine which I was having to come off as it was affecting my heart. when I questioned this different GP who was new to me about this, he reassured me and said it was ok, a few days later, I was told to stop taking it as it was dangerous for my heart and this was one of the reasons my new GP decided to get me to just see her so that this did not happen again.
 I have always been polite even though I feel at the end of my tether with this. surely it is not right that a receptionist can refuse to do what a GP requests but also be rude in the process and made me feel stupid and increasingly anxious as the conversation progressed as I tried explaining the GP's request to make a face to face appointment, she just was not interested.
GP surgery review: harewood-medical-practice
Title: Great Staff Makes Great Practice
Rating: 5 out of 5
Visited: February 2022
I went this morning with my mom for an appointment but forgot to take a mask as I was in hurry and asked a member of staff if they can give me a mask…. Without any question, she provided me a mask…. Really grateful… Thank you from the bottom of my heart ❤️
GP surgery review: beech-tree-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
I was desperate for someone to check a problem with my foot today. Although it was clear that the surgery was extremely busy with booked appointments and more urgent health problems I was offered a short notice appointment with a Health Practitioner who immediately diagnosed the problem, gave advice and prescribed medication. I offer my heartfelt gratitude to all staff involved who processed my requests in a friendly, caring and professional manner.
GP surgery review: beech-tree-surgery
Title: get an appointment
Rating: 1 out of 5
Visited: July 2023
I rang two weeks ago to book my son in for an appointment, I was advised that I would need to book online as no appointments could be taken over the phone.  I was sent a link.  On the same day I clicked the link to receive a message that it was not accessable.  I have tried to log on today as the school term has finished and cannot access on line when I have called back I am told the surgery is closed due to training and will not be available until tomorrow again.  This is a terrible service for those of us with little time and are trying to continue to work and deal with issues that arise which need addressing at the time not weeks later.
GP surgery review: beech-tree-surgery
Title: Great patient experience
Rating: 5 out of 5
Visited: July 2023
I spoke to the receptionist regarding some blood test results.  Although the receptionist was not clinically trained she was so helpful and positive with me.  She was calm and friendly and gave me the impression it was not too much trouble to her explaining things and making sure l understood.  I am very grateful to have spoken to someone with such a nice attitude to patients.
GP surgery review: beech-tree-surgery
Title: The best gp surgery in Selby
Rating: 5 out of 5
Visited: July 2023
This surgery has always been amazing with me, I always feel looked after. Every one of the staff cant do enough for you. They're always so pleasant, I have never ever had a bad experience and I've been going many years now. Thank you
GP surgery review: beech-tree-surgery
Title: Unable to do a simple task
Rating: 1 out of 5
Visited: June 2023
I have to order medical equipment from a private supplier and they email the  surgery for an electronic prescription, something that should be very easy and quick to do.  On two out of three occasions I have been forced to chase up the surgery when they still have not sent it more that a week after being requested which is totally unacceptable.
GP surgery review: beech-tree-surgery
Title: Inaccessible and incompetent admin
Rating: 1 out of 5
Visited: June 2023
Getting an appointment at this GP is impossible. Originally completed their online form only to keep missing callbacks during my work day. Tried calling but the phone line always has "more than 30" in the queue. Tried to go in person for the receptionist to tell me I have to complete the online form and cannot book through her. For some bizarre reason the online form is only available 8am-12noon, so told I have to wait until it is back on. The online form is then "triaged" and someone rings you at an arbitrary time in the week following. Not sure who is triaging the forms but I received a call from an ENT nurse for my issue which was totally unrelated, who was clearly as annoyed as me at having her time wasted. She ended up booking am appointment for me - weird that she can but the receptionist can't. When I finally get to see someone the approach is "wait and hope it gets better but call us if it doesn't". I can't call you, the phone isn't answered and the receptionist just tells me to use the online form which sends me to the wrong person...
GP surgery review: beech-tree-surgery
Title: Fantastic care.
Rating: 5 out of 5
Visited: June 2023
My child had a new medical issue that was causing him pain and distress, the practice quickly prescribed him medication that has made such a difference to him. The whole team were so quick and efficient in helping us.
GP surgery review: beech-tree-surgery
Title: Can’t speak to anyone
Rating: 1 out of 5
Visited: June 2023
Tried to contact you on several matters of my health situation and can’t get through due to web site being down for whatever reason. Telephone being a queue of over 30 people. Leaving a ring back only to receive a text that ring back as been cancelled. Tried again today only to find web site down again. How do we get through to you? Carlton surgery tells me to deal with selby
GP surgery review: beech-tree-surgery
Title: Much improved service
Rating: 4 out of 5
Visited: May 2023
This practice used to be excellent.  They introduced systems that made it difficult to get help and treatment.  I think that they have taken on board comments about the difficulties experienced by patients and have made changes which have much improved the service.  I hope that they continue to improve practice in the future. Well done Beech Tree Surgery.
GP surgery review: beech-tree-surgery
Title: Shocking
Rating: 1 out of 5
Visited: April 2023
Absolutely shocking service, receptionists are outright rude and ignorant, do not have a care in the world. Hang up whilst still talking to discuss issues.
Waited over a week for a call back, which u had to chase to be told you’ll get an appointment in 3 weeks time. When it states online 3 days, so they don’t follow their own procedure. 

Don’t ask when I’m available just book an appointment and expect me to attend when the appointment is 3 weeks away. They have no consideration for how you feel or how your health is affecting your mental health. Absolute joke of a surgery, I will be moving surgeries asap