janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: central-surgery
Title: Has potential to be fantastic
Rating: 3 out of 5
Visited: January 2023
This practice can be amazing or dreadful (the latter is such a shame).  Everyone has bad days but when you are employed in a position to help people with health issues, pain, concerns etc. understanding is required.

You don't shout a patient down, or speak sarcastically to them when they have very genuine concerns.  A quick look at the patient's health record (always available) will soon confirm that they have a genuine reason to contact the surgery.  After all, no one wants to have health issues.

I think there are two main issues with Central Surgery:

One is when a patient has multiple health issues and requires regular follow-up and monitoring.  I appreciate there will be many things to keep on top of in these situations; however, I understand that there are wonderful ITsystems in place that can facilitate this.

The other issue is that the practice is managed by business people.  How could a business person with no medical experience be expected to understand how patients might be feeling and the patients' particular concerns?  

The above is not a criticism; however it needs to be addressed, because that attitude goes right down the line (e.g. to trainees etc.)

The amazing Clinical and Admin staff who actually take the time to go the extra mile for us patients are victims of their own success - as they are the people who are repeatedly recommended.

I once asked how I could contact one of the Partner GPs and was advised I wouldn't be able to do that directly as it had to go through Admin.  That is not acceptable.  

My concern was genuine, potentially urgent and was in connection with ongoing health issues.  With all due respect, that situation should not (at any time) be triaged by a member of staff who is not medically trained.  Those rules could be a recipe for an unfortunate result at some point.

Come on Central Surgery.  The more of us you can get on your side, the more we can work with you (and any business person will know that).

Thank you for taking the time to read this, although I doubt it will get through the filters and be published.
GP surgery review: central-surgery
Title: Superb service and care. The best of the best
Rating: 5 out of 5
Visited: September 2022
Generally, the whole team at Central Surgery are the best of the best. Kind, considerate, polite, effective and professional service at all levels.

Very highly recommended. 

Thank you for all you do for me and my family.
GP surgery review: central-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: June 2022
Very pleased with the service I received today being Monday and after a 4day bank holiday. Understanding reception, doctor phoned prompt and antibiotics ready at my local pharmacy in 30 minutes. Well done and thank you.
GP surgery review: central-surgery
Title: Very grateful
Rating: 5 out of 5
Visited: February 2022
I have been with the surgery for over 20years and they have supported both my physical and mental health. I have found the receptionist staff very friendly and helpful and the doctors are excellent the nurses too are great. The on site pharmacy means I always get my medication sorted out so am very happy.As far as appointments go I find with either phoning or booking online I can get an appointment fine also when I have been in crisis a doctor will always ring me back the same day a big thank you!
GP surgery review: langley-medical-practice
Title: First Class
Rating: 5 out of 5
Visited: April 2023
Immediate response after online booking.  Appointment the same morning. I also had blood test and ECG the same day (previously booked).     Three very pleasant members of staff, one doctor, two nurses.  Couldn’t be more helpful.  We are so lucky to be with Langley Medical Practice.  Thank you to all staff.
GP surgery review: langley-medical-practice
Title: Helpful and caring
Rating: 5 out of 5
Visited: October 2022
I would like to thank all the staff from reception, back office, nurses through to the GP's who have helped and treated my Father over the years at Langley. It is very reassuring that should I feel my 93 year old Father needs anything medical you alway's deliver from same day appointments to further tests, referrals ect and alway's with compassion and understanding. Last but not least to the cleaning team a big thank you for keeping all areas clean, much appreciated.
Leigh
GP surgery review: langley-medical-practice
Title: Exceptional practice
Rating: 5 out of 5
Visited: February 2022
I have had frequent contact with Langley Medical Practice over recent months due to my elderly parents (who are registered patients) having increased medical needs and for whom I have power of attorney.  I am so impressed by the practice that I felt compelled to write this review.  
I have been consistently greeted by compassionate and attentive staff at every step in the process - from phoning reception for appointments and/or results through to speaking with a GP for advice, diagnosis and/or referral on.  All the GPs I’ve spoken to (and I can think of at least 6) have demonstrated their commitment to thoroughly understanding various symptoms my father has presented with and undertaking further tests where necessary.  Without exception, they have been professional, responsive, reliable - always coming back to me when they say they will - and careful to ensure information is explained clearly and simply.  Reception staff demonstrated great skill supporting me at a moment of great stress as I tried to navigate the health and social care system when my father was returning home after an hospital admission.  It is notable, and in my view commendable, that the practice has not moved to an online triage system but retained a team of receptionists as the first point of contact. We know from neuroscience that human contact/ compassion, albeit by phone, is so important to all of us at times of stress which is often the state patients are in when calling their GP surgery.  I only wish more value was placed on this elsewhere. 
I work in Public Health and I’m acutely aware of the pressure health services have been under over the past two years which makes it even more remarkable to have experienced such a consistently high quality of service. I would suggest there is learning to be drawn from this practice.
GP surgery review: hampton-hill-medical-centre
Title: Good Practice
Rating: 5 out of 5
Visited: December 2023
You will be seen on time
Very nice and friendly atmosphere 
Thorough in their work 
Quite impressed
GP surgery review: hampton-hill-medical-centre
Title: They can’t deal with skin infections!
Rating: 1 out of 5
Visited: December 2023
Having had a skin infection for 5 weeks I contacted the surgery 1st Dec 2023 and to be seen quicker I was advised to take a Hub appointment else where. The Dr advised it was bacterial and prescribed antibiotics. They did not work and the following week was referred to another Hub appointment which the Dr cancelled on day of appointment. Went back to surgery and they could not see me so they prescribed different antibiotic. Meanwhile the infection was very sore and spread so I went to private Dr. He concluded it was not bacterial and more likely viral. He prescribed antiviral drugs but they did not work. Went back to surgery and they advised taking swab. What I did not know was the swab was only for bacteria inspection and of course it came back negative. So here on 29th December they can only give me a phone appointment on 10th January and probably not with a Dr.  Quite simply it is just going to go round in circles again so now have to go back to private Dr who was probably right it is viral and hope that Dr may have other solution. 
Having sent 3 on line forms and pictures to surgery since 4th Dec not one Dr can see me and have to resort to private Dr for help costing £99 each time. It will be £198 by time I finish with this. While I am sure this surgery is competent with very serious cases it has clearly lost it way dealing with general inflamed skin infection problems.
GP surgery review: hampton-hill-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Always there for me, keeping me on my toes with appointments, bloodtests, diabetes, and a great practice for keeping a check on my health conditions.
GP surgery review: hampton-hill-medical-centre
Title: Felt listened to
Rating: 4 out of 5
Visited: November 2023
The doctor made me feel that I was important and that she cared. She dealt with my problems in an understanding manner and was assuring. The receptionist was friendly and helpful.
GP surgery review: hampton-hill-medical-centre
Title: Punctual and efficient
Rating: 5 out of 5
Visited: October 2023
I was seen on time. The doctor was most helpful and personable. All in all I was very impressed. I would certainly recommend Hampton Hill Medical Centre.
GP surgery review: hampton-hill-medical-centre
Title: Efficient service
Rating: 5 out of 5
Visited: October 2023
Came in for a flu jab. All done very quickly, efficiently but with care and respect. All the personnel encountered on the day were pleasant and helpful
GP surgery review: hampton-hill-medical-centre
Title: Can't complain
Rating: 5 out of 5
Visited: October 2023
Clean, friendly, punctual and efficient. What more do you want from your GP surgery. I was seen a few minutes before my actual appointment time. The nurse was friendly and welcoming and informed me about another vaccine I could get and made an appointment for me on the spot.
I'm impressed and very happy to have such a good surgery with very competent staff.
GP surgery review: hampton-hill-medical-centre
Title: Good experience
Rating: 5 out of 5
Visited: October 2023
Telephone consultation - on time, unhurried. I felt listened to and was given clear advice and a program for treatment and follow up.
GP surgery review: hampton-hill-medical-centre
Title: Great staff
Rating: 5 out of 5
Visited: October 2023
Great staff at Hampton Hill,always ready to try to sort the problem out We re lucky to have a medical practise like this,we should really appreciate them 
Thanks all!
GP surgery review: hampton-hill-medical-centre
Title: Always great service
Rating: 5 out of 5
Visited: October 2023
Staff friendly and efficient as always. Appointment was on time as usual. Never had bad service from this practice.
GP surgery review: hampton-wick-surgery
Title: Efficient and friendly service
Rating: 5 out of 5
Visited: September 2023
I have had to visit the surgery twice recently - one non urgent and once more urgently (I rarely go there as I am fortunately fit and well).
On both occasions I was able to see a doctor (face to face) or speak to the nurse and received treatment on the same day.  I have always found the staff there to be very helpful and would definitely recommend this practice to anyone.
GP surgery review: hampton-wick-surgery
Title: Standard declining
Rating: 2 out of 5
Visited: September 2023
Receptionists really let the practice down with their attitude to polite patients. Defensive, interrupting and impatient. The admin is pretty poor all round -perhaps the root cause of the last CQC rating of needing improvement on 4 of the 5 standards. Doctors ok when you get to see or speak to them. But they seem defeated and short of time. Nurses are polite and kind.
GP surgery review: hampton-wick-surgery
Title: Great experience
Rating: 4 out of 5
Visited: March 2023
I would like to commend great service I have received today. Receptionist was so kind and booked my appointment straight away. The doctor called me back within an hour and was very caring and understanding and dealt with my illness with compassion. I have received great treatment. The surgery has improved so much in the last year and it’s a great practice to be wiht .
GP surgery review: hampton-wick-surgery
Title: Majority of the GPs wonderful, but one exception.
Rating: 4 out of 5
Visited: February 2023
While every other member of the team of GPs is fantastic - compassionate and efficient - there is one GP who is very cold, uncaring, and bordering on rude. And, unfortunately this was the GP who called me back today. I have never had a positive experience with this particular GP - GP didn't ask how I was feeling, or express even the most generic of pleasantries like "Hi, how are you?". They had all the warmth of a self-service checkout, and stick out like a sore thumb amongst all the other GPs at this otherwise wonderful practice.
GP surgery review: hampton-wick-surgery
Title: Awful, awful telephone consultancy service
Rating: 1 out of 5
Visited: September 2022
I had an appointment for a doctor to call me at 4.20 on a Thursday afternoon. 
At 5.30 I rang to see when the call would be. While I was ringing, the doctor called and left a message saying he would call in the morning.
I have waited all morning and I didn't receive a call from the doctor. I phoned the surgery and the receptionist said someone would call between 1-6 this afternoon (Friday).
How am I supposed to live my life around this? I have things to do and it's impossible no to use the telephone throughout this 5 hour window until the doctor calls! Also the medical matter is a personal one and I don't want to talk about it in a shop, or on the street. I have been waiting 3 weeks to speak to a doctor about this and it has been a ridiculously stressful and difficult process.
GP surgery review: hampton-wick-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: September 2022
Hampton Wick surgery is a most efficient and reliable practice.  I cannot speak highly enough of the service I have received. The reception administration staff are so helpful, the Practise Nurses and GP teams provide first class treatment. I would like to thank them all for the care and ongoing treatment I have received.
GP surgery review: hampton-wick-surgery
Title: Great practice, thank you very much
Rating: 5 out of 5
Visited: August 2022
Your Review:  I recently experienced some worrying symptoms. When I contacted Hampton Wick Surgery, I was given a telephone appointment that day with my doctor who made arrangements for me to collect an initial testing kit that day. My doctor got me onto the cancer pathway where I was seen so quickly and happily all tests have shown that I'm fine. My doctor kept in touch, proactively throughout. I am immensely grateful to my doctor and all at Hampton Wick Surgery for the excellent care and kindness I received.
GP surgery review: hampton-wick-surgery
Title: Efficient and helpful
Rating: 5 out of 5
Visited: July 2022
I experienced a sudden onset of severe hip and back pain and was able to see a doctor who examined me on the day I called for an appointment.  I found everyone to be kind and efficient. The doctor arranged for an X-ray (at the hosp) for the following day and some medication to ease my symptoms. I was truly appreciative of this GP practice - I never mind waiting for non urgent appointments but on this occasion I was able to be seen quickly which was a great relief.  I would recommend this surgery to everyone!
GP surgery review: hampton-wick-surgery
Title: Disappointing care for newborn babies.
Rating: 1 out of 5
Visited: July 2022
I have a newborn baby - refused to book me an appointment to assess her umbilical hernia. Refused to book her vaccination course in when I registered at the surgery as told couldn't book in so far in advance and to ring at 6 weeks - rung now and cannot fit in as they only see babies one day a week for vaccinations - so now vaccinations delayed, post partum check now at 9 weeks not 6 weeks. Disappointing service, especially with the importance of newborn vaccinations and as a first time mum. Register elsewhere.
GP surgery review: hampton-wick-surgery
Title: Great duty of care
Rating: 5 out of 5
Visited: June 2022
I have been using this practice for 10 years now and would recommend it. I’ve never struggled to get an appointment to see a Doctor on the same day when I have had an emergency with my young children. Even throughout Covid, I was still able to see a Dr. on the same day if my children were really poorly. Recently, I have been suffering with cancer and nothing has been too difficult for the surgery when I have needed to see a Dr. urgently. I may not see the same doctor each time but every doctor or nurse I have seen have been great and treated me with a great professionalism, which has ultimately meant I have had to avoid going to the hospital. Reception staff are great too. Thank you!
GP surgery review: thameside-medical-practice
Title: Horrid !
Rating: 1 out of 5
Visited: February 2023
I called in the practice for an appointment as I wasn’t well for couple of days. They redirected me to the online form  which is responded within 2 days. My health deteriorated as I waited for the GP’s call. The pain was unbearable and I wasn’t able to eat anything. 
Had to walk into UTC for treatment. I had possible strep A infection. Thanks to the doctors there I was given amoxicillin and right treatment on time. 
The GP practice - how do you determine clinical emergency ? I am still waiting for that call. You need to improve your service or shut down please.
GP surgery review: thameside-medical-practice
Title: Disappointing
Rating: 1 out of 5
Visited: July 2022
I tried to book an appointment using the new system.
The appointment was changed & then almost cancelled on the day as the Dr had a ‘meeting’ to attend.
Reluctantly the Dr saw me for all of 2mins & dismissed my concerns completely.
48 hours later, I’m visiting Teddington Hospital for antibiotics!
I rarely need to visit the Dr & can’t believe how the service has declined.
GP surgery review: thameside-medical-practice
Title: So grateful for such excellent care
Rating: 5 out of 5
Visited: June 2022
The receptionist and doctors at Thameside are always good. In June I had worrying symptoms and had a phone triage . I was seen at the practice with in 20 minutes.  Referred with a letter to A & E and have have two investigations and one procedure.  My treatment is on going.  Just so very grateful for amazing treatment.
GP surgery review: thameside-medical-practice
Title: This practice is no longer the same
Rating: 2 out of 5
Visited: June 2022
Since 6 months or so, the level of service at this practice has gone south. I have had appointments canceled (by the practice) on the day(!), with a promise to get a next day appointment only to be contacted the day after that an appointment was only available 3 weeks after the canceled appointment. Then, for a different matter, I had a phone appointment with the GP. A name of the GP that is not on the list of practitioners at the practice. It it practically impossible to get a face-to-face appointment with the GP's at this practice after you have explained your circumstances to their receptionist. Uncomfortable subjects have to be discussed over the phone rather than face to face which makes the relationship with your GP 'distanced'. They do no longer know you as an individual. Then, to top it off, I was asked to come in to see the GP. When I turned up at the GP for my appointment, I was told the GP had left and that I 'simply' had to make a new appointment online..... (likley another 3 weeks or more waiting with no record of the call that I had with the GP that has now left thye practice).This is really testing patients to the limit! 
Having said all this, I want to finish on a positive note. The nurses at the practice are amazing! They are personable and always helpful.
GP surgery review: the-green-&-fir-road
Title: Dreadful Service
Rating: 1 out of 5
Visited: October 2022
For years my partner and I have tolerated this second-rate practice, but now it's time to move. The latest nonsense meant I could only book a telephone appointment online, which is not what I need. So I tried to ring the surgery. After waiting on hold for 30 mins as "no.1 in the queue", I finally decided to walk over to the surgery. Three members of staff were there, none of them on the phone. Showed them I was on hold and they collectively shrugged their shoulders. No explanation, no apology. Begrudgingly, with their high and mighty demeanour, they gave me an appointment for 3 days' time. Dreadful.
GP surgery review: carshalton-fields-surgery
Title: Supportive and understanding
Rating: 5 out of 5
Visited: January 2024
Doctor took her time to listen and discuss my concerns as well as give me opportunity to ask questions. I felt heard, not rushed and was given good empathy.
GP surgery review: carshalton-fields-surgery
Title: Poor patient care and attention
Rating: 1 out of 5
Visited: December 2023
I had an appointment at 2pm with the physician associate who prescribed me antibiotics for a chest infection and an inhaler/spacer to help with my shortness of breath, dizziness and wheeze. I was told my prescription needed to be signed off by the doctor and then would be sent to my nominated pharmacy to collect within a few hours. At 4pm I went to check and it hadn't yet reached the pharmacy. I called the GP surgery to check and was told it was still with the GP to sign off. I went back into the pharmacy at 5.45 and they still didn't have it. Another call to the GP, only to be told it was still on the desk and they were about to close for the day. So after being told I needed medication to help my breathing and chest, i did not receive it. Next day, I have called the surgery at 11.15 and it seems to be lost and unsigned. Almost 24 hours after seeing a physician, i do not have what I need to get better, and have been told, hopefully it will be sorted by 5pm tonight. I feel completely abandoned, ignored and as though patient care is an incredibly low priority at my surgery. I do not understand why sick patients are not seen by a GP anymore and how seeing a physician PA is anything but an inefficient waste of time when prescriptions cannot be signed off there and then. Instead they sit on the GP's desk and not with the patient.

There is a distinct lack of communication too between patients/doctors and the pharmacy they sent requests too.
GP surgery review: carshalton-fields-surgery
Title: Extremely caring practice
Rating: 5 out of 5
Visited: October 2023
I have always been treated kindly and with great professionalism. I have been with the practice for many years and the service always maintains good support and advice and prompt appointments.
GP surgery review: carshalton-fields-surgery
Title: Telephone appointment
Rating: 5 out of 5
Visited: August 2023
I was a little sceptical when it was announced that telephone appointments were going to be used.I have had 4 fairly recently and it was the last one that convinced me that they indeed  serve as a useful tool for the GP, and for me. They have all been within the given appointment time ,feel a lot more relaxed,and I don’t have to sit in a waiting room with others, so a win win situation,however it’s not the answer for every ailment and will never cover all appointment requests, it suits follow ups and lesser urgent symptoms.
GP surgery review: carshalton-fields-surgery
Title: Quick and helpful response
Rating: 5 out of 5
Visited: August 2023
I recently needed some urgent advice and medication. I was able to request this online and got a response over a bank holiday weekend. I was then phoned by the doctor who was able to prescribe what I needed there & then.
GP surgery review: carshalton-fields-surgery
Title: Speedy  face to face appointment
Rating: 4 out of 5
Visited: August 2023
Phoned 111 on Sunday pm was advised I would receive a phone call from my GP on Monday. I did about 8.30am asking me to attend a face to face consultation at 11.00. I wS not expecting such prompt service. Excellent.
GP surgery review: carshalton-fields-surgery
Title: Great practice and nice smile
Rating: 5 out of 5
Visited: July 2023
Friendly, reassured me that my child will get better and nothing to worry about. She examined him well. Prescribed correct medication.