janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: hazelwood-group-practice
Title: Offputting experience
Rating: 3 out of 5
Visited: January 2023
Have had good experiences with the practice until now.
I had a symptom which the NHS website says you should contact your GP to have investigated. When I got a callback from the surgery, the GP seemed concerned and asked me to come in in person.
The in person appointment was with a different doctor, who was very condescending, and told me the symptom was incredibly common (despite the NHS guidance being explicit about it being a potential concern if it happens for the first time over the age of 30). I felt like a total hyperchondriac.
He then said any further investigation would have to be done via blood tests, which cost the NHS over £100. I feel that bringing up costs here was very unprofessional. While I understand the NHS is under a lot of financial pressure, I don't understand why this should be used to berate me just for following medical guidance.
When I apologised for wasting his time and tried to leave (I was embarrassed as I thought I'd burst into tears, and felt on the verge of a panic attack) he gave me the blood test forms.
I now feel really anxious about having blood tests, as I feel so guilty about wasting resources. (Even though people I know who work in the medical field have informed me that £100 is not an accurate cost). 
I'm worried what is reflected in my notes from this appointment, because if there's anything suggesting I'm a hyperchondriac, I will have more difficulty getting taken seriously in the future. I didn't make a complaint at the time for fear of this being interpreted as being a hyperchondriac.  I didn't even want to book that initial appointment - I was pressured by friends who pointed me to the guidance, and really believed I was doing the right thing in potentially heading off more serious issues by acting promptly.
I don't trust what the GP wrote in my notes, because I can see on the blood test forms that it says I've only had the symptom once, when it has been a very regular issue.
This experience means I am very unwilling to get a GP appointment in the future unless the condition is very serious (as opposed to a general quality-of-life issue, or getting an ambiguous symptom checked up pre-emptively).
GP surgery review: hazelwood-group-practice
Title: Very poor
Rating: 1 out of 5
Visited: November 2022
Shockingly awful appointment system. Every time I call this surgery, there are never any call backs by the time you actually get to speak to a receptionist. You are either advised to queue outside from 8am the next day or call 111. Impossible for those of us with children & who work full time How are we supposed to get an appointment to see a GP? Where are the after hours & weekend appointments? Such a shame as it used to be a great surgery with lots of GP's but sadly not anymore.
GP surgery review: hazelwood-group-practice
Title: Feeling let down
Rating: 1 out of 5
Visited: August 2022
After several attempts to get an appointment over the phone I finally get one for my young daughter who has been suffering in pain for months. I don’t exactly know how many gps are recommending children to give up sport and take up a PlayStation but I met one today. Without going into to much detail I now would like to pay for an mri scan for my daughter but need a referral from her gp 
So now I have to go through the same rigmarole of calling at 8 in the morning knowing full well that there will be no appointments as the thirty people queuing outside the surgery will have got them.
So I will have to take another days annual leave to queue up again to ask for a call back to ask for a referral. And probably take up a valuable appointment that some poor soul needs. Why can’t your receptionist just pass on the message. I am willing to pay a small fortune to try and help my daughter but I can’t even do that due to your surgery. I am truly gob smacked at how difficult it is to try and get a 14 year old girl in severe pain a bit of help
GP surgery review: hazelwood-group-practice
Title: Poor Service
Rating: 1 out of 5
Visited: May 2022
I attended Solihull Hospital on 28 Mar 22 for tests and was told to wait 2 weeks before speaking to Drs. During the last two weeks in April and into May I called the surgery but could not get through. 

On 12th May I got through to reception and was told the results were there but had not been reviewed by a Dr, but to call next week. On 17th May I decided it was best to go and see them as I had no joy getting through on the phone. 

The receptionist told me 
1) she could not see my results on their system, 
2) She spoke to her colleague who at first could not see the results.
After another look she found an attachment, but it had still not been sent to the Dr. so they arranged a "call back".

My concern is not only the telephone system but also the delay in getting results. My results seem to have been sitting on their system not being reviewed by anyone. What if it had been life threatening and I hadnt chased it.  No Dr would have seen the results. Sounds to me like its an accident waiting to happen.
GP surgery review: hazelwood-group-practice
Title: Phone call
Rating: 2 out of 5
Visited: March 2022
I was number 14 on the phone today early and waited 40 minutes  and the phone went off when I was number 1 this disgusting  after waiting 40 minutes.
GP surgery review: hazelwood-group-practice
Title: Appalling appointment system
Rating: 1 out of 5
Visited: March 2022
On hold from 8am, queue position 44. Took 40 minutes to get through only to be told no appointments left. No allowed apparently to book appointments in advance. Alternative given was 111 which would be a long wait too. The app used to be great for appointment booking. This system is absolutely shocking. Such poor service. Let’s down really good clinical care.
GP surgery review: hazelwood-group-practice
Title: Cannot book appointments
Rating: 2 out of 5
Visited: January 2022
The actual doctors are excellent.  The problem is getting to speak to or see them! I work during the week and, despite numerous attempts, cannot make an appointment. By the time I get through on the phone all appts have gone.  No pre bookable appts available either. Absolutely soul destroying when you are in pain and need to see a doctor but you can't as you're unable to stand outside the surgery when it opens at 8 am or ring up because you're working/travelling.
GP surgery review: pear-tree-surgery
Title: Poor customer service
Rating: 1 out of 5
Visited: September 2023
Long wait times when ringing surgery, often calling off due to reception not answering phones. Tried to get Drs appointment brought forward, using online service, there's a 16 week wait, phoned Kingsbury surgery twice got through was 5th in queue, after 15 minutes called off. I phoned later, when not so busy, reception didn't answer.
I don't use Hurley Surgery, because they didn't have my meds done when I went for them, so I order online and get them delivered. 
I requested a urgent telephone appointment, explained I had Shingles, you'd think I would be offered a home visit, no had to ask my neighbour to take a photo of rash!
I was invited to have Asthma review the appointment was for face to face at surgery, reminder read telephone, I had to ring to clarify.
I made a Drs appointment at Kingsbury, received a  text changing the Dr and surgery to Hurley.
I have a Muscular Skeletal condition and suffer from chronic pain and fatigue, it's very distressing when you can't get through to reception and online your not able to book an appointment for 4 months! This is not acceptable!
GP surgery review: pear-tree-surgery
Title: Will not answer phone
Rating: 1 out of 5
Visited: June 2023
I tried to ring the Surgery but after 45 minutes I was still waiting for someone to answer the phone, I put the phone down and tried again only to be informed I was no.6 in the queue. I visited the Surgery in person 10 minutes after trying to ring thinking that they must be extemely busy but to my amazement the waiting room and reception was completely empty with 4 people behind the reception desk!! I am at a loss to understand why no one would pick up the phone and feel very sorry for elderly patients who rely on the phone and cannot get to the Surgery in person to make an appointment. I cannot understand why this contemptuous situation is allowed to persist, an absolute disgrace.
GP surgery review: pear-tree-surgery
Title: Horrendous phone line system
Rating: 2 out of 5
Visited: June 2023
Unfortunately the reception system here let's down the whole practice. Today I spent 3 hours on hold to then be disconnected! This is not the first time. On average it takes one hour to speak to a human if the phone loop lets you through.
I have found most of my dealings with Kingsbury reception disappointing to say the least.
Please please please update your phone systems and bring in people that have pride and customer service as their top priority.
All doctors I have had dealings with have been amazing!
GP surgery review: pear-tree-surgery
Title: Amazing service
Rating: 5 out of 5
Visited: April 2023
I was very concerned about a mole that had appeared in the last year or so and a friend who was a retired nurse commented that I should get it looked at. I popped into the surgery today to ask for advice as I was worried. The receptionist offered to notify the duty doctor to see what could be done.  Within 10 minutes I had a message from the doctor requesting a photo of it. I sent it and had a message quite quickly reassuring me that doctor wasn’t concerned and he told me what he thought it was and offering an appointment to discuss options. The surgery rang me straight away and I was offered an appointment in a few weeks time. All sorted within about 40 minutes!! Most impressed with the service and happy to be with this practice. I’ve only been with you for about a year and so glad I changed. Thank you. The only frustration is how long it takes to get through by phone. I now pop in rather than wait so long.
GP surgery review: pear-tree-surgery
Title: Very helpful receptionists
Rating: 5 out of 5
Visited: March 2023
When I need to speak to the receptionists regarding my mum they are so helpful, professional and caring.  A big thank you to them
GP surgery review: pear-tree-surgery
Title: Truly dreadful practice
Rating: 1 out of 5
Visited: January 2023
Went to see GP at the beginning of the year after waiting over two months for appointment. Diagnosed with an ear infection and given antibiotic drops and tablets even after I told him I could not take oral antibiotics.  The tablets made me I’ll so I continued with the ear drops.  Made another appointment still with a two month wait.  In the meantime Googled my symptoms of Tinnitus in one ear. Was extremely alarmed to see that if it n one ear only this must always be considered to be a red flag.  As the wait was so long and none of the staff were answering the phone I paid privately to see someone else.  Was sent for an immediate MRI scan and then given diagnosis of Acoustic Neuroma.  I have now changed my GP practice as this was the final straw. Such a change to have a receptionist who not only answers the phone but actually looks at you and smiles instead of treating you with contempt. Kingsbury have some terrible reviews on their web site and something should really be done about that practice.   I stood them for thirty years and had almost got used to having to drive there when I wanted to speak to them .   The staff were never busy and did their best to ignore patients.  I should have left long ago and I would recommend that everyone else do the same
GP surgery review: pear-tree-surgery
Title: Ignorance personified
Rating: 1 out of 5
Visited: January 2023
Wed 18th Jan @ 4pm.
Having driven from Yorkshire to visit my mum, all I needed was to hand in a prescription for her before driving back home. The door was locked and 4 different staff members saw me standing at the door but not one acknowledged me. Whilst I was there, a notice was stuck to the door stating they were closed for the afternoon, it took more effort to print the sign than it would have taken to answer the door to me. An employee who was leaving, did speak to me and I explained the predicament, but she said she could not help as she had finished for the day. The lack of compassion and customer service from this practice is astounding. I rang Pear Tree Surgery and the message was that due to high call volumes, I was in a queue. No one was answering the phones at all.
I went to a local pharmacy, I explained the situation and the staff there were fantastic, they said they would submit the prescription the following day to the surgery. GP's get a lot of bad press since Covid and most do not deserve it, Pear Tree Surgery is an example of everything that is wrong with the health service and why that bad press is given, it is a very poor service for a community that deserves a lot better.
GP surgery review: pear-tree-surgery
Title: Terrible
Rating: 1 out of 5
Visited: October 2022
Was on hold for 1hr 30 mins before anyone picked up. 30 minutes of this wasat  the front of the call queue (you can tell because you get a ringing sound instead of the hold music). This means the phone was ringing out in the surgery for 30 entire minutes without anyone doing anything about it. Lead time for appointments is also completely shocking.
GP surgery review: pear-tree-surgery
Title: never answer phones
Rating: 1 out of 5
Visited: October 2022
waste of time 40 mins on phone line to be told cannot help me that 30 seconds, i sat in waiting room before and called reception and watch people who do not answer phones, why, when is someone going to take control of this issue, total disgrace, staff never nice always miserable, and dont want to help
GP surgery review: pear-tree-surgery
Title: Not very happy
Rating: 1 out of 5
Visited: October 2022
again, i have called 22 times today, no answer, this is a total waste of time at this surgury, why can no one ever answer the phone, get new staff, close this place down and reopen, feed up waste time waste of money
GP surgery review: satis-house
Title: Dissapointing
Rating: 2 out of 5
Visited: April 2023
I had a bad experience today with a gp at satis house i needed reassurance and help i got a gp who had a very abrupt manner made me feel like i was a nuisance and was told to go to a&e and sit and wait,  or pay private to see a specialist, ive been suffering for a long time with an ongoing problem and i found although he offered me what i already had in medication i had no other choice but to accept what he offered even though it hasnt worked where do you ho if you cant get help ?
GP surgery review: satis-house
Title: Great Practice ruined by ridiculous booking procedure
Rating: 2 out of 5
Visited: December 2022
Let me start off by saying the doctors at this GP are fantastic and have never failed to be anything short of that. They are all wonderful people.

However, getting an appointment to see them is anywhere between a tedious chore and a downright impossible nightmare. You are completely unable to prebook an appointment and you have to phone on the day at 8am otherwise you are out of luck. If you phone up past 9am or god forbid it's a particularly busy day, there are no appointments left by the time you get through. At work? Sorry, no can do. Have other commitments that day? Haha, fat chance, call back tomorrow and play the appointment roulette all over again. 

Of course, if you are sick and are trying to rest as much as possible, having to set an alarm at 8am in the vain hope of actually getting an appointment which isn't guaranteed at all, much less at a time that's convenient to you is a chore enough, especially if you're having to do it over multiple days because it's Winter, everyone's ill and everyone is phoning up faster than you to take all the appointments and with no way of actually booking an appointment even a day in advance. It is just appointment roulette.
GP surgery review: brooklyn-medical-practice
Title: Good Experience
Rating: 5 out of 5
Visited: January 2023
Just to say a big thankyou to staff at Brooklyn Medical Practise for sorting my prescription. The time the staff took to contact me was lovely and they were as ever a pleasure to talk to. I. carnt praise then enough for the brilliant work they do in this challenging environment.  A fabulous practise and a fabulous team. Thanyou again.
GP surgery review: brooklyn-medical-practice
Title: Very poor, inconsiderate staff and doctors
Rating: 1 out of 5
Visited: March 2022
Very little output from staff, they seem very undertrained and naive.
Poor service on a whole, needs intervention from an appropriate professional body.
GP surgery review: crich-medical-practice
Title: Abandoned and let Down.
Rating: 1 out of 5
Visited: November 2023
I have never felt so let down by a GP practice as I do with this one.
I have chronic long time mental health illness and ptsd and been put on servere mental health list several years ago. I have fibromyalgia and chronic pain and live alone.  I have had the flu vaccination for the past 10 years, but this year been told I am not eligible by a very blunt text message. 
The Doctors at this practice do not understand the implications of there words when talking to someone with poor mental health. 
I have never felt so valuable and unsupported in my life.
GP surgery review: crich-medical-practice
Title: Upsetting experience
Rating: 1 out of 5
Visited: October 2023
I tried to speak to the doctor about my dying father. The two receptionists I spoke to spoke at me and over me and when I asked them politely to stop talking and listen to me I was told they had every right to terminate the call. I terminated the call instead, they need training to differentiate between an abusive caller and a concerned daughter who could not understand why she could not discuss her father's condition with a doctor.
GP surgery review: crich-medical-practice
Title: I Disagree!!
Rating: 5 out of 5
Visited: June 2023
With regards to the very negative comments posted on the 4th of June, I have always found this Practice to be of the highest standard.  The staff are always helpful and kind, I was poorly in the waiting room a couple of weeks ago and they honestly could not have been more kind to me.  I know they have had new members of staff so maybe some are not au fait with everything but we all  have to learn!  The new Manager is great, she can explain things clearly when asked a question. I know there was some upheaval when the previous Manager left at short notice but we as patients have been assured that everything is being done to bring our local, friendly, reliable and accessible service up to its usual high standard.  We are so lucky to have this practice in Crich!
GP surgery review: crich-medical-practice
Title: Disgusting
Rating: 1 out of 5
Visited: September 2022
Disgusting that you can't be offered an emergency appointment without telling receptionist what's wrong. 9 in the waiting area listening. Very unhelpful staff.
GP surgery review: crich-medical-practice
Title: Opening hours
Rating: 3 out of 5
Visited: June 2022
Trying to ring now for an appointment. It's saying it's closed. It's 8.20 and they open at 8!!
GP surgery review: jessop-medical-practice
Title: Good Practice
Rating: 4 out of 5
Visited: July 2023
Had an appointment with the doctor this morning she was very professional and friendly and listened to all i had to say she also made me feel at ease
GP surgery review: jessop-medical-practice
Title: Very rude receptionist
Rating: 1 out of 5
Visited: April 2023
When you phone up to make an appointment the some of the receptionist staff are very un helpful and rude when asking to see a doctor or an phone appointment they think they are the doctor and ask too many questions to why you need to speak to a doctor ( I had another health professional request for a blood test and to ask the doctor for some different medication and got 20 questions of why I needed this and that and found this very off putting as though I was asking for something that I was not entitled to)
The doctors are good when you get past the reception staff
GP surgery review: jessop-medical-practice
Title: Poor service
Rating: 1 out of 5
Visited: March 2023
Requested repeat medication 5 days ago with prescription service. Called pharmacy, not received. Not signed off by the surgery until I called them, (usual long wait on the phone) it appears prescription was forgotten somehow. Called surgery again ( another long wait). Finally prescription was signed by doctor. Meds have now run out. Called pharmacy who confirmed prescription finally arrived .!!! Usually meds delivered by pharmacy but couldn't deliver until after weekend. I'm not a high demand patient but service is noticeably deteriorating
GP surgery review: jessop-medical-practice
Title: Rubbish
Rating: 2 out of 5
Visited: February 2023
Tried to call through no possibility told by reception to call at 8am sorry we can't help, and we can't help you at all.
GP surgery review: jessop-medical-practice
Title: Not run for the patients
Rating: 1 out of 5
Visited: December 2022
Discharged 22/12 after shoulder replacement surgery. Phoned Jessop Medical 9am for a mandatory wound check & dressing change 28/12. Very unhelpful. Only appt 5.20 at Leabrooks. I explained I can’t drive (op) am widowed with no family 
Told that was all that was or “could take chances with 111 and go to Ripley Hospital”
Had to take it and will have to call a taxi and get it to wait while I am seen as at that time local buses will be limited - plus either way it will be a 2-mile walk from my home to Ripley Market Place to catch a bus!
Can’t do this at my age and condition
Practice seems to be run for the benefit of the staff and not the patients
GP surgery review: jessop-medical-practice
Title: disgusting how we are being treated
Rating: 1 out of 5
Visited: December 2022
on line consulting  , tried all week  at exactly 8.0clock never got through   can get through on phone ,what the he'll is going off what do you have to do to see a or talk to a Dr  I'm totally disgust how we are being treated  its all wrong I thought they were is the care profession???
GP surgery review: jessop-medical-practice
Title: Terrible Practice
Rating: 1 out of 5
Visited: September 2022
Impossible to get through to. E-consult Service always at limit, even when trying at 8:00am. Telephone useless, spent 25 minutes at No 1 position in que before automatically being cut off.  Staff seen sitting behind reception desk but not answering phone. Mail, waste of time, letterbox absolutely full of mail when I posted mine. And my case is simply a referral for Private Health Care, don't even need to see anybody. Been trying for 2 wks now.