janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: dr-g-lees-&-partners
Title: Poor service
Rating: 3 out of 5
Visited: April 2023
Attended for annual blood tests. received message from surgery withing 8 hours stating "Results received, contact surgery". When I rung the surgery was told I needed to make an appontment with GP to discuss results.
 Why? 
Could someone with medical training not ring patient if results were abnormal, this would stop patient worrying about the result.
Was initially offered appointment with GP in two weeks. Declined. Contacted practise manager only to be told they could make GP appointment in 5 days. Declined this offer also. Not a very efficient system.
GP surgery review: dr-g-lees-&-partners
Title: Swift Professional Decision & Excellent Care
Rating: 5 out of 5
Visited: February 2023
I visited the surgery at 5pm yesterday and was seen by one of the doctors who was very professional knowledgeable & followed up a concern with ENT (ears, nose, throat) promptly to get me an appointment that day. 
I was admitted to ENT at 6.30pm and by midnight I had been discharged from their clinic with treatment for infection & a quinsy (which the doctor thought it was!)
The doctor gave me a letter to take which was helpful for the assessing team. 
Without that prompt response, I would have got worse and the condition could be life threatening if left untreated so just wanted to say thank you.
The swift prompt care with the urgency it required meant I didn't need to wait long hours in A&E, in pain.
It has made me appreciate the NHS and how lucky we are to have an amazing GP surgery here in Armley.
GP surgery review: dr-g-lees-&-partners
Title: Outstanding practice
Rating: 5 out of 5
Visited: February 2023
Over last 2 years several of my family have required medical attention. Each and every time everyone at the practice has been helpful, attentive and taken our concerns seriously. We all feel it is an outstanding practice, especially in the current context and challenges.
I am do grateful we have such excellent staff and knowledgeable GPs at our practice. Thank you everyone
GP surgery review: dr-g-lees-&-partners
Title: Lovely practice
Rating: 4 out of 5
Visited: November 2022
I have been a patient with this surgery for about 50 years. I have always recieved the best support and the staff are always welcoming. In recent years when all my friends were complaining about how hard it was to get an appointment with their doctors at other surgeries, I would always boast that I could always get through on the phone and always got an appointment quickly. I was very proud of the surgery. Unfortunately, the surgery has succumbed to the same procedures as all the rest now and I find myself in the same predicament as my friends. The telephone line is always engaged, no on line appointments available.  I do not know what the answer to the problem is, but surely, if a system is not working you need to look for a solution to provide a better one.  I don't like to complain as I appreciate that you do a wonderful job overall and been tested to your maximum over the past few years.
GP surgery review: dr-g-lees-&-partners
Title: Great practice and incredible staff
Rating: 5 out of 5
Visited: November 2022
My name is Lucie i have been the manager at Beech Hall which is not far from the practice i have been the manager for over 2 years and have worked closely with Armley moor and its staff for these years, i can not thank the staff and practice enough for the support they have given over the years they go above and beyond for each and every one of our residents and provide person centred care to all residents living in our care, nothing is too much for them and and they are always happy to support, including those who came and supported us on our Scarborough trip this year, without having the support from the health professionals that joined us some of our residents would not of been able to go, we are always so thankful for them, each and every person you speak to are supportive and exceptional, it is that much of fantastic practice i have even become a patient there and i receive the same care and attention as my residents do.
GP surgery review: dr-g-lees-&-partners
Title: Top Doctors
Rating: 5 out of 5
Visited: November 2022
have been a patient at Armley for years and can not think of any other surgery I would like to use. Unfortunately I have to use their services more than I would like and this frustrates me as I often feel like I will never get better well maybe improve not better and this really stresses me out. The doctor I currently see and have done for the last few years I can not thank enough. She always recommends medication that will help and she checks I am okay. I am not the best at explain things so don't make it easy but most of the time she understands me, she makes feel really comfortable so don't get too nervous. I believe that she would go out of her way to help anybody and genuinely cares. God knows where I would be without her.

I struggle with communication sometimes miss understand things on a daily basis but the practice manger is amazing at explaining things. She clearly wants to make this doctors the best it can be and wants to help all patients. A few years ago I had an infection and ignored it until it got worse. The surgery was closed as it was the weekend so I sent an email I didnt expect anything until the following week but I got an email Sunday afternoon and by Monday I had some antibiotics. Doubt I would get that anywhere else.

You can't please everybody but I know the manager really wants to


There is also a nurse there who is lovely, she has patched me up many times. She is really kind, I always ask for her.She did pull me up on something last visit which I stewed on for a bit but she was right

I had help from a social prescriber and I really warmed to her, she helped me with a phone call and spoke for me when got stuck.

There is many other staff there who I am sure they are just as good. One GP who I didnt really take to and knows this had to see me for a while and even though he knew I was not too keen he looked after me. One instance that sticks with me was when he agreed to contact somebody for me, I hadn’t even got home before he called me to say he had tried they were not available but would keep me updated. I was very grateful and was really impressed with that

Thank you Armley for looking after me and doing what you can to make sure I have the pain relief I need
GP surgery review: priory-view-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: December 2023
All of the staff I have ever encountered at priory view have all been phenomenal. They really take the time to listen and today I was given a very detailed explanation of what was wrong with me which massively helped my understanding and gave me reassurance. I was also given guidance on what to do and how to be treated which I have also found very useful and couldn’t thank the member of staff enough.
GP surgery review: priory-view-medical-centre
Title: Not happy
Rating: 2 out of 5
Visited: October 2022
My husband tried to speak to a doctor re recurring water infections and may be more medication but the receptionist didn't even ask his name what is problem was or anything all she concentrated was telling no appts until the following Wednesday he has diabetes and been very ill with the  problem over the weeks and is urinating blood does the practice not use some sort of triage to assess the needs of the patients.
GP surgery review: priory-view-medical-centre
Title: Bad Service
Rating: 1 out of 5
Visited: September 2022
Was told I couldn't speak to a doctor for 7 days and the receptionist did not even ask what was wrong with me.  Obviously don't care.
GP surgery review: priory-view-medical-centre
Title: Fantastic service
Rating: 5 out of 5
Visited: September 2022
Rang for an appointment on Friday afternoon, spoke to a go on Saturday morning , was in for some tests same morning.
Excellent service, reception staff really friendly and helpful.
GP surgery review: priory-view-medical-centre
Title: PROFESSIONAL SERVICE
Rating: 4 out of 5
Visited: January 2022
Recently telephoned for appointments to see a Doctor. Reception very courteous and helpful. Appointments arranged within a few days. A very professional practice. Provided Covid 19 vaccinations  with organisation like a well oiled machine. Carry on with the good work. Many thanks.
GP surgery review: thornton-medical-centre
Title: The Best Gp practice wish I moved sooner
Rating: 5 out of 5
Visited: December 2022
I cannot compliment and praise this Gp practice enough. I wish I changed my gp’s to Thornton medical practice a long time ago. I have been offered 2 routine appointments for both my children. So so happy with this practice.  Every gp I have spoke to in this practice is So person centred, so considerate, the quality of care they deliver is absolutely excellent, their duty of care is solely their patient, I can truly say from my experience they really do meet cqc’s 5 domains of safe, effective, caring, well led and responsive. My toddler was down with a fever and a ear infection, so he had been unsettled most of the night and morning, I called the Gp practice in the morning for an appointment, I was advised the gp will call me back around the afternoon time which was absolutely fine however the gp called me back within 10 minutes as she thought my toddler would be crying in pain n didn’t want him crying until the afternoon. That just shows how person centred, considerate, kind and compassionate the gp’s are at this medical practice. I was shocked at how considerate the staff are at this place. Even having a face to face appointment for my toddler with a gp honestly she was amazing with my toddler. He displays signs of autism and she was so patient with him. I have been calling up a few times to this practice for different things one was regarding letters i have received from the hospital regarding appointments for my toddler which I have misplaced and needed copies off and honestly every time I have spoke with the reception staff they have always spoke to me with respect and dignity with kindness, they have showed patience and courtesy at all times  it’s like a breath of fresh air after the experience I’ve had at my previous gp practice. Honestly 10/10. Will be recommending this practice to all my family n friends. 
I am so happy and content knowing my children will always receive the best care here. Well done to everyone that works at this practice honestly ur hard work doesn’t go missed. I really wanted to share this as I feel everyone should be valued for their efforts. So thank you so much for all your help and for being so understanding and just there for me and my children.
GP surgery review: blackburn-rd.medical-ctr.
Title: Terrible
Rating: 1 out of 5
Visited: January 2024
Rang the surgery to confirm an appointment. I was on hold for 30 minutes. I rang off and tried once more. Again, on hold for nearly 30 minutes before I rang off. Surely someone should be answering the phone within 5 minutes? Have they not got enough staff there? The service at Blackburn road Medical centre is dire. Been a patient there since childhood (71 years old now) but thinking of trying elsewhere.
GP surgery review: blackburn-rd.medical-ctr.
Title: brilliant nurse
Rating: 4 out of 5
Visited: June 2023
want to leave a review of a agency nurse that I met recently, never known a nurse like it, fast efficient and didnt miss a thing, she corrected the wrong that another nurse treated me for last year and was able to treat my chest infection after I struggled to get a doctors appointment, highly recommended thank you,
GP surgery review: blackburn-rd.medical-ctr.
Title: Phone unanswered
Rating: 1 out of 5
Visited: April 2023
Tried getting an appointment but after calling at 8 i was still on the phone until 10am with no one answering the phone . I have been with this practice over 20 years and they have always been fantastic.This kind of service is unacceptable and seriously needs sorting out
GP surgery review: blackburn-rd.medical-ctr.
Title: Receptionists decide who to give appointments to
Rating: 1 out of 5
Visited: April 2023
I had a pain in my right side (pelvic). I had to explain why I was calling.  I explained I had a throbbing in my side from the previous night, and had been diagnosed with a cyst recently. I was refused an appointment and sent to A&E some 7 hours later and a referral to a second A&E at Pinderfields to find out from the surgeon I had a torn ligament in my groin. Something that had it been examined by a GP could have been diagnosed especially when the pain happened at a particular time and the area the pain occurred.   I ended up with a very annoyed surgeon who said your shouldn’t be here.  I was being assessed to see if I needed admitting for surgery.  How much did the refusal of a GP appointment cost two hospitals and in the middle of a junior doctors strike.  Appointments are not working at this surgery and it’s about time we went back to the system of queuing and late openings like we did years ago that has to be better than the 8 1/2 hour wait I had in A&E with a fractured foot because people uses A&E for the wrong reasons.
GP surgery review: blackburn-rd.medical-ctr.
Title: Expecting a telephone review today no call
Rating: 1 out of 5
Visited: April 2023
Expecting a telephone review today no call.  This surgery is convenient for me or I would move surgery.  Poor service.
GP surgery review: blackburn-rd.medical-ctr.
Title: Conveyer Belt Service and Bad Practice
Rating: 2 out of 5
Visited: February 2023
This morning, I queued at 7:55 for a GP appointment. There were at least 8 people before me who had to speak with a receptionist through a window and describe all of their personal health issues with no dignity or privacy. 2 receptionist were present and 1 window advertising social distancing in practice. However, 2 strangers are forced to stand together in that small window area discussing inappropriately what is wrong with them. No social distancing promoted. It came to my turn and I was at the window with another person that I happen to know from work. I did not wish to discuss my condition in front of anyone, more so not someone who knows me. I gave the receptionist vague information and was told that a doctor would call me either this morning or into the afternoon.  I suffer with anxiety and am dealing with several issues at present including work related stress. The last thing I want to do in stand with a crowd of people telling a receptionist detailed information about what is wrong with me. Is that not a doctors job to determine details and then make a clinical decision.

A GP contacted me around lunch time. I was asked how they could help and within minutes I was reminded that they only had a 10 min slot and that although they are frustrated by this, it is very busy. I explained very briefly my conditions, discussed medication and was then told that they would only normally deal with one thing at a time and that they had now been on the phone 13 minutes. I was rushed and made to feel unimportant which has just added to my anxiety/stress.

It is disgusting that a GP is reminding a patient that they do not have time for them to discuss what they are calling for.

We are all aware of the pressures in the NHS and Social Care, I myself work in the NHS. However, it is not acceptable to be treated in such an unprofessional manner. The service is just like a conveyer belt.

What has happened to Blackburn Road Medical Centre - you can never get consistency from speaking with the same doctors, you are very lucky to get an appointment unless you are physically in a que at 8am and then this is always a phone appointment. The system is failing people.
GP surgery review: blackburn-rd.medical-ctr.
Title: Poor Service
Rating: 1 out of 5
Visited: February 2023
I have been a patient at this surgery for over 30 years and I cannot believe how badly it has gone down. Receive a text for an annual review telling me to contact the surgery. Wow I had left it until after 11am to get the emergency appointments and test results out of the way but after a hour I hung up. I tried again after 2 and again another hour and still nobody answered. The old doctors of this GP would be shocked at the level of service now given. Still havent got through so looks like I am going to have to travel to the surgery to get an appointment but as a disabled person this isn't really acceptable. I have online but everytime you try to get an appointment on there it is at least 3 weeks away and usually only a telephone consultation. I know that the NHS is stretched but you are not taking nowhere near the amount of appointments in surgery as you used to before covid. You really need to be looking at sorting this service out. Appalling!!
GP surgery review: blackburn-rd.medical-ctr.
Title: Extremely unhelpful
Rating: 1 out of 5
Visited: January 2023
First phone call to the surgery on Monday. They were too busy and was instructed to ring 111 and the phone was hung up. 111 advised to attend A&E - fantastic service at A&E, diagnosis and medication recieved. Was instructed to ring doctors ASAP the next day due to a lump being discovered. Rang the doctors back on Tuesday, I explained everything along with my condition. Was told to attend the surgery within 10 to 15 minutes. I explained that I have no transport and that it takes 20 minutes for me to walk to the surgery on a good day. Asked to make an appointment for the following week and it was a simple no. I'm absolutely shocked at how I have been discriminated due to not owning a car.
GP surgery review: blackburn-rd.medical-ctr.
Title: Very helpful
Rating: 4 out of 5
Visited: November 2022
After messing the reception staff about last week regarding a hearing booking they were absolutely brilliant. The staff were very patient and listened. They passed my details straight to the secretaries who responded with a booking the next working day. Thanks.
GP surgery review: blackburn-rd.medical-ctr.
Title: Unhelpful reception staff
Rating: 2 out of 5
Visited: October 2022
On calling, reception staff gave misleading information, suspected UTI. Was told to take urine sample asked if it had to be in a specimen bottle or could I use a container from home. She said if I had a container thats fine. Got there had to do again. Reception woman looked at me with a foul look on her face and said "well thats no good you need to do it again" sample was like water because thats all I was drinking, Couldn't help feeling she didn't believe me. She said you will get a appointment or medication if they test positive for infection. The way she said that was like she was in control not whats best for the patient. Need to get a customer service coarse for their reception staff.!!!
GP surgery review: cherry-tree-surgery
Title: Good practice
Rating: 5 out of 5
Visited: November 2022
My gp is very thorough with myself he makes sure I understand everything and always very cheerful enjoyed going to see him
GP surgery review: cherry-tree-surgery
Title: About Dr Ismail lunat
Rating: 5 out of 5
Visited: September 2022
I moved to Huddfiled and was worried don’t know which surgery is good, I registered this surgery I appreciate staff is very friendly and polite and give appointment when we need especially dr lunat I have no words to express  it he is treating like family and very cooperative with patient.He is very polite and kind person
GP surgery review: grove-house-surgery
Title: Accessibility
Rating: 5 out of 5
Visited: May 2023
This has been my GP surgery for many years and I am generally very satisfied with the swift appointments available and the service of care given my the clinicians and GPS.

What I would like to bring to attention is the accessibility in this surgery. Recently due to mobility issues I have had to attend the surgery with both crutches and on a wheelchair a few times. Although there is step free access and a lift, my issue is with the doors on this route. Both the external and the second internal door are very old style push/pull doors which are also quite stiff and heavy. They also close back quite quickly so to stop them from closing back in you just as soon as you’ve opened them I had to hold them open with my body. I realise this is quite an outdated and troublesome system. I would expect the doors to be automatic or at least power or push button assisted for those with any accessibility or mobility issues.
GP surgery review: grove-house-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: February 2023
I went in person to make an appointment with a specific GP as I received a text regarding my results which I was worried about, the lovely receptionist helped me book one an appointment and even explained my results, she made me feel very at ease, she was very friendly, I asked her if she was new as I’ve never seen her before, I told her she was very helpful and that she made me feel very relaxed, I loved her hair colour in fact we chatted for a bit and she was like a breathe of fresh air, I asked her name and said I would ask for her again if I had any questions. Great service and a great surgery 5 big massive stars
GP surgery review: wellington-house
Title: Very poor service
Rating: 1 out of 5
Visited: December 2022
For appointments, we have to call after 8:00 and then wait for long only to hear no appointments. If you request to be booked for the next day or two answers is  "We only book for the same day". That means we need to take off from work and then hope we will get an appointment else waste time and a day off
GP surgery review: wellington-house
Title: Awful patient care
Rating: 1 out of 5
Visited: November 2022
Having used Wellington house for over a year since developing a chronic illness I have found multiple issues with the service.
They do not contact patients to inform them of test results, even if follow up appointments are contingent. You have to guess when the results might be in and call daily til they are, regardless of your own work or personal commitments.
The appointment booking service may be parr for the course these days but a 1 hour slot to book on the day in the morning is not very user friendly with a chronic illness. This has meant I have not received any treatment, or experienced severe delays. 
It's very hard to see the same doctor twice, meaning that no one has all the details of your case.
They are unable to follow standard procedure for repeat prescriptions, meaning my partner has gone without vital medications for weeks at a time.
They do not listen well, I have had to make multiple appointments over the same issues to secure treatment or diagnosis. 
I feel some of the staff are unprofessional, I have been asked bluntly what a doctor expected me to do about a condition, I left without being offered treatment.
They are not forthcoming with information, I have been sent for multiple test unrelated to my core condition without being told why. I have not received any follow up appointments or information from any of these.
GP surgery review: wellington-house
Title: Good practice
Rating: 4 out of 5
Visited: October 2022
Have received helpful and efficient service from the practice.The nursing staff and reception are friendly and I have always been able to access the services I required .It is easy to contact the surgery by phone and access medical advice from a GP .Thank you to all the staff .
GP surgery review: wellington-house
Title: Poor emapthy and listening skills
Rating: 2 out of 5
Visited: July 2022
Today I asked the doctor a question about two different test results given to me by two doctors and was left feeling like a liar and unlisten too. just spoke over me and told me I wasnt told something that I was able to clearly repeat back to her. I'm not that creative so why would I have said it?
Ever time you speak to one of the doctors you are having to start at the beginning and thats where they start with their version of treatment. 
It takes an age to get one of them to listen to you wothout them trying to fob you off with basic treatment.
Simpy not good enough.