janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: family-medical-centre-(sood)
Title: Doctor's and nurses  are outstanding
Rating: 5 out of 5
Visited: August 2022
I love the surgery. The doctors are very good and friendly. The receptionists is another matter. You call the surgery, not feeling well (why else would you call the doctor) and you get greeted like you are dirt on a shoe over the phone. If you can’t handle it working with people find another job! I know you guys must be busy but don’t speak to people that way. No compassion, no friendliness absolutely terrible. And then they just close to phone on you without saying bye. So incredibly rude. And it’s not the first time this has happened. What’s the matter with you guys ? People don’t feel good calling you in the first place don’t make it even worse
GP surgery review: family-medical-centre-(sood)
Title: Diabetes Week
Rating: 5 out of 5
Visited: June 2022
Congratulations to staff on an excellent exhibition.  Useful to me, a diabetic for around 15 years, and informative to newly diagnosed.
GP surgery review: family-medical-centre-(sood)
Title: Good communication
Rating: 5 out of 5
Visited: May 2022
I'm not very good at going to the doctors because I'm sad all the time and the GP Practice has been extremely good at communication (I'm not).
GP surgery review: family-medical-centre-(sood)
Title: Would not go anywhere else
Rating: 5 out of 5
Visited: March 2022
Been with this practice for nearly 30years and I can say they have been great with me. Its hard for anyone anywhere to get a GP appointment, but if the doctor thinks its worth a call back then they will ring you. and if like me they think you should see him then they will. Times have changed for us all now. I have moved out of the area but I  still go to this pratice
GP surgery review: family-medical-centre-(sood)
Title: Medication reviews
Rating: 2 out of 5
Visited: March 2022
Because my medication had all dropped to zero, l have to have a review, however l received at text from you saying l need my blood pressure taken, l book an appointment on the 15th of March and had my blood pressure taken, l then get a text from you on the 16th march saying l now need a blood test for my pre diabetes and to make an appointment which l have done for the 23rd march, l then get a phone call from a doctor today the 17th march saying l need a medical review and my bloods taken because it's been sometime since they were done
Why on earth can't you the family medical centre get your act together and stop all this unnecessary wasting of time, totally unacceptable
GP surgery review: family-medical-centre-(sood)
Title: Cut-Off Again
Rating: 1 out of 5
Visited: February 2022
I have spent 60 minutes on the phone this morning trying to get an appointment. I have been cut-off twice just as I got through. Please sort out your phone lines and appointment system - there is clearly an issue.
GP surgery review: greendale-primary-care-centre
Title: Very poor surgery
Rating: 1 out of 5
Visited: February 2023
Whenever you try and call this surgery it takes 2 hrs to get a tone that is not engaged. Once you get through you are in a queue. Today I was in a queue for 70 mins only to be told that there were no apts remaining. When I asked if I could book in advance they told me point blank that they do not do advance bookings. All they could offer was a phone consultation. I explained that 6 months ago they did a phone consultation for my husband - For the same concern and he was still suffering. They could not help.
I asked them how many face to face they apts they do because ever since covid they seem to offer no face to face apts - they said (quite proudly) 60%.  I asked why don’t they offer advance bookings and they said it was the decision of Ratna Patel the practice manager. So basically they fobbed me off.

The system is terrible. One cannot take a morning off work to be told ‘there are no apts’. Surely a better system would be that if there are no face to face apts a message is given to the patient when they call instead of the banal message that repeats ‘you are no 5 in the queue’.

The whole system needs to drastically improve.
GP surgery review: greendale-primary-care-centre
Title: Appalling!!!!
Rating: 1 out of 5
Visited: January 2023
64 calls later and still not got through to book an appointment!!!
Can not call and book appointments in advance you have to call on day.
Absolutely shocking service!!!!especially for people who actually go to work.
GP surgery review: greendale-primary-care-centre
Title: Phone call
Rating: 3 out of 5
Visited: January 2023
Trying to ring the surgery impossible to get through I phoned 35 time’s utterly impossible to get someone to answer the phone.
GP surgery review: greendale-primary-care-centre
Title: Worst service I’ve ever received from a GP surgery
Rating: 1 out of 5
Visited: November 2022
Phones never get answered. I was first caller on hold for over an hour and still nothing. So either there is no staff to answer phones or they can not be bothered to answer the phones.
GP surgery review: greendale-primary-care-centre
Title: No compassion
Rating: 3 out of 5
Visited: November 2022
Being referred for a scan on a lump through a third party, to be told I’ve been referred to them when they don’t have the facility to carry my particular referral and they advised the surgery weeks ago!! No contact from the surgery called them up to be told has to be passed back through to the referral team with no time scale for a call back! No compassion or empathy regarding the worry and stress this is causing! Requested a doctor appointment to again discuss my lump to be told call at 8am ….called at 8 am no available appointments.
GP surgery review: greendale-primary-care-centre
Title: Phones off, no medication
Rating: 1 out of 5
Visited: April 2022
Don't expect to get anything from this practice. Trying to get medication or an appointment is like pulling teeth, and even when you can get through there's a decent chance they'll muck up your medication (prescribed 150mg of a drug in 100s and 50s? repeat prescriptions will only have one of those tablets included!). They also like turning their phones off or having you wait 20 minutes on the line, so if you've got an emergency you're out of luck. Actually seeing a doctor involves going into an enclosed building with ill people to wait for a possible opening for you, so have fun waiting who knows how long for that. Doctors appointments are a thing of the past, you see. If you're lucky you might be able to call at 8 am for an appointment, but if you've got a condition that makes that difficult, tough luck!

In case it's not obvious, this place is unfit for purpose.

The medical staff, once you get to them, are decent enough. Never had an issue with them. You just can't get to them.
GP surgery review: parliament-street-medical-centre
Title: Telephone Message
Rating: 2 out of 5
Visited: July 2023
Not really a review, more of a comment. 
I wonder if it is possible to change the answering message to tell people where they are in the telephone queue before the messages about Strep A, not being able to take repeat prescriptions etc?
If my request is not urgent, i am happy to call when you are not (quite as) busy, the issue is that I have to listen to the messages for 1 1/2 minutes before I find out how busy you are and, if my wait is too long, I will hang up and try later (and wait another 1 1/2 mins to find out). It would be great to know straight away where i am in the queue so I know if it is worth waiting or not. The Strep A/Prescription messages can be played while I am 'in the queue'. 
So far today, i've spent 6 minutes just listening to these messages.......
GP surgery review: parliament-street-medical-centre
Title: Super long waiting time on phone
Rating: 1 out of 5
Visited: April 2023
Website said it opens at 7:30am, start calling but it said the clinic is still closed. Called at 8 again, failed for first few times, tried again and I was in Queue position 8. Now I have been in position 1 for over 10 minutes and still waiting.
GP surgery review: parliament-street-medical-centre
Title: Got Mental health issues? Stay away!!!
Rating: 1 out of 5
Visited: January 2023
I admittedly missed a Mental health review, as a result I was told to call in as they don't accept general appointments currently through SystemOnline to rearrange. (God himself only knows why) to then be told to struggle with the daily fight of getting through on the phone 8, yes 8 times to rearrange, leaving me, a vulnerable individual without necessary medication and support. I will be leaving the surgery in due course because of this.
GP surgery review: parliament-street-medical-centre
Title: Check whether you're seeing a doctor
Rating: 1 out of 5
Visited: November 2022
If you call and ask for an appointment with a doctor, they may well book you an appointment with a nurse practitioner instead without telling you. There may be times when it's appropriate to see a nurse practitioner and this might be a good option for many people, but they should be making this clear when you book and when they arrive. My experience is that they do not mention it and allow patients to assume they'll be seeing a doctor.
GP surgery review: parliament-street-medical-centre
Title: Good Practice
Rating: 5 out of 5
Visited: September 2022
The GP is very accessible in terms of appointment and responses. I am happy with them. Sometime, I can get appointment on the same day.
GP surgery review: parliament-street-medical-centre
Title: Life savers
Rating: 5 out of 5
Visited: May 2022
I’ve been using this Gps’s practice for ten years and it’s always been carried and ran amazingly by the staff. The Reception Team especially are elite in their work and go above and beyond to help or assist you, as are the majority of the Hcp’s. The Gp’s, nurses & clinicians work with empathy and respect, always trying to put the patient first and take all presented problems seriously.

A refreshing difference to the state of the majority of Nhs Gp Practices in todays climate and I can’t speak highly enough of them.
GP surgery review: the-wellspring-surgery
Title: receptionest rude unhelpful and arrogant and patronising
Rating: 1 out of 5
Visited: December 2023
humiliated anxious i suffer from anxiety and mental heath problems she was so unhelpful wouldnt listen to me and just offered an appointment in 3 weeks even thou i begged to have a call back off a doctor she acts like she owns the place i feel so disgusted with this so called service
GP surgery review: the-wellspring-surgery
Title: If you don't mind being disappointed
Rating: 2 out of 5
Visited: November 2023
I don't recommend this surgery. Even though the receptionists are good but they only seem to have one at a time, and have nine GP's according to their website. Our story is that we asked a service that had to be charged. No problem with that one. Asked to pay in advance we said ok. Got told 28-30 days it will take. When contacted them a month later we have been told that it is still not done or could not say if it's on the proccess. We had a official to post by 13th of November to make sure its there by 16th but without support documents not much of hope to have it successful... They even say don't contact GP's as they rely on the copies of documents attached... It is fro DWP and Universal credit. So when poor receptionist only can say what is told to: they can contact us, is not a solution. So just some things  I would change: don't accept a request that you don't have capacity for, don't give a time line that you can't hold up and don't charge in advance so no one will be frustrated with your receptionists. I understand NHS underfunded but this situation could be avoided independedly from the funds. 
As soo as we willhave what's been paid for we will register elsewhere. Thank youfor the hard worm of nurses and receptionists but for us this was a long time coming decision.
GP surgery review: the-wellspring-surgery
Title: Accepting new-patients
Rating: 1 out of 5
Visited: May 2023
Could I just ask a question how can this practice be accepting new patients when it cannot cope with the amount of patients it already has you cannot get a appointment to see a doctor when you want to do it’s going to be even harder the more patients it takes on .
GP surgery review: the-wellspring-surgery
Title: Waiting time for appointment absolutely ridiculous
Rating: 2 out of 5
Visited: May 2023
Don't bother trying to get an appointment with the doctor here you are fobbed off with a phone consultation or passed on to the GP service in Nottingham
GP surgery review: the-wellspring-surgery
Title: Very good and friendly
Rating: 5 out of 5
Visited: May 2023
It was good, and very nice and the doctor was really helpful and friendly and helpful to me and I also received a message from the doctor to book an appointment for x-ray ,thanks.
GP surgery review: the-wellspring-surgery
Title: Waiting for results
Rating: 2 out of 5
Visited: May 2023
My daughter saw a dr last week and he told her to take a swab and return it to the surgery which she did the next day 3 days later the receptionist rang her and said he had got the results back but wouldn’t be ringing her till this Friday to discuss them why is he leaving if a week before he speaks to her which we find most distressing when he already as the results .
GP surgery review: the-wellspring-surgery
Title: Abysmal Service
Rating: 1 out of 5
Visited: March 2023
I was a new patient trying to make my first appointment, so _as advised_ went in in person. Got upstairs to find it empty (noone on the desk) so had to wait until someone came out of a back room. They were extremely standoffish and clearly weren't interested, refused to help me book an appointment and said I needed to call even though they were clearly the receptionist who would have taken the call! Tried to call, noone answered. Tried to book online - again - and was advised that as my first I needed to come in. By this time my problem had progressed to the point where I had to go to Urgent Care and was diagnosed with severe blood poisoning, which could have been easily picked up by the GP and treated with antibiotics if caught early. Not at all surprised to see that others have had similar experiences, really shocking levels of service.
GP surgery review: the-wellspring-surgery
Title: Regardless
Rating: 3 out of 5
Visited: March 2023
I went to my appointment.Doctor ask me me what happened I explained to him what I’m suffering from and he ask me what do you expect to me to say to you. My answer was to make blood test and exray. He responds that’s i don’t need to do blood test because I did it two years ago and was fine. I told him that’s  was long time and my health situation changed he refused and said I’m definitely sure if you make blood test now it will be fine. How Doctor just predict what is going to happen without check.
GP surgery review: the-wellspring-surgery
Title: Highly professional
Rating: 5 out of 5
Visited: June 2022
Friendly Staff listen patient properly & take keen interest to understand the problem to make patient satisfied/happy.
GP surgery review: the-wellspring-surgery
Title: Practice
Rating: 3 out of 5
Visited: June 2022
If you can get a doctors appointment when you need a fit note for work is hard work I only got in as I needed a review for my blood pressure it just show you why so many people go to a & e but the doctor I seen was very good and sorted my problem out for me
GP surgery review: the-windmill-practice
Title: You cant get an appointment here
Rating: 1 out of 5
Visited: October 2023
Rang the practice a few weeks ago, told no appointment available but a dr phone appointment for the following week
They didn't call, rang a few days later to be told to get to the dr tried calling but no answer and only option is to be at the practice at 7.30am to maybe get appointment that day
So if you're struggling with arthritis and mobility dont expect to see a dr at this place
GP surgery review: the-windmill-practice
Title: Appointments isse and taking seriously patients
Rating: 1 out of 5
Visited: July 2023
July update.
I've been trying to get appointment for three days in a row.
First at 8:45 am I've been told to call next day at 8am.
Second day and third day several calls at 8:10am, 8:15am, 8:24am no reply "due hight demand" automatic reply.
How would you expect people to book anything?

Same issue since March. Chest infection no one competent enough to properly check it up.

I' have been coughing for 4 weeks now and in last few days it's gotten worse.. hight temperature, shortnes of breath strange whistle sounds when taking breaths.. so it's clearly not cold or flu. I had chest infection in past and looks exactly as I'm having now and I need to be assessed and prescribed something stronger that paracetamol. What I'm advised to do? Get some rest...
I'm not having my first illness to be educated like toddler.
GP surgery review: the-windmill-practice
Title: A joke
Rating: 2 out of 5
Visited: May 2023
First In will say I do not blame the medical staff or admin.
But the systems here are a joke. Call dead on 8 to be number 8 then wait 40 minutes to be told no appointments. 
Having been up all night to 111 and unable to walk in agony I am told its a half day so only option is to get into town for an appointment. Due to the pain I cannot drive and was just about able to do the 5 minute bus ride but now only option is wait for tomorrow or get into town.
Even without a half day this surgery never has any appointments.
I feel sorry for admin as they have to take the brunt of patients frustrations for a lot lower wage than the managers who haven't seemed to fixed any of this issues.
I have no faith in the NHS or the systems at this surgery.
GP surgery review: the-windmill-practice
Title: Good Dr's however admin staff inept
Rating: 2 out of 5
Visited: October 2022
We're not quite sure what's happened to this surgery. GP's are good however admin and receptionist staff shocking. 
In last two weeks we have emailed three times however got no response. Emails were clearly written to the email address given on their website.
GP surgery review: the-windmill-practice
Title: excellent practice
Rating: 5 out of 5
Visited: May 2022
reception and medical staff do an excellent job considering the daily stress that they are under i find reception staff very helpful   and caring always willing to help .
medical staff could not be more helpful  to me their respect and dignity that they show is first class  they are all a credit to their profession
GP surgery review: the-windmill-practice
Title: I've never seen a bigger mess.
Rating: 1 out of 5
Visited: May 2022
They're sending for tests, they're supposed to call when the results come back. A man can wait half a year and no information. He calls them and keeps hearing the doctor will contact you when the results will be. I've been waiting for more than half a year and still no results. The human condition may deteriorate, and contact with them is difficult. I have been hospitalized 5 times in the past six months. Because they couldn't accept me. I was diagnosed with gout, I was supposed to get medication and I was supposed to see a nutritionist. Silence I'm still waiting. When I call there is always a text that the doctor will call.
GP surgery review: the-windmill-practice
Title: Terrible practice
Rating: 1 out of 5
Visited: March 2022
This used to be the best practice in terms of doctors, receptionists and getting appointments.
Currently waiting 17 minutes and still cant get through to anyone. Rang 16 times and still trying. The automated message is a waste of time when in that time i could potentially get through to someone and get an appointment. As i am writing this, i am still trying to get through.
GP surgery review: victoria-and-mapperley-practice
Title: Gone downhill
Rating: 1 out of 5
Visited: May 2023
I use to rate this practice but for the last 6 months I have either been sent to whole different practice in the city centre who say I should of never been sent there or I get a phone call back which isn't the same as being seen in person. I have ongoing issues and nothing as been resolved. Tried to get myself and my 3 year old son in and told after 40 minute wait in the queue no appointments are available and this isn't the first time it as happened. I ask if I can pre book an appointment once again I get told there is no available appointment this month and the next month diary isn't open yet! There needs to be a better booking system as obviously what they are doing now isn't working. Sad to say it maybe time to move to another practice or look in to private healthcare.
GP surgery review: victoria-and-mapperley-practice
Title: terrible appointment booking experience
Rating: 1 out of 5
Visited: January 2022
The booking process of this gp practice is frustating the say the least.

First of all, when you call trying to book an appointment they say they can only book appointments if you call at 8 am.Then when you call at 8 am.you first need to wait 30 minutes and after a long wait, they say the morning agenda of the GP is full and that you need to call at 2 pm. 

This is my first problem with this processs. Why didnt they mention that you could call at 8 am or 2pm.

My second and most important problem is that the NHS website says that I have the option of booking in advance for non urgent matters, it also says i have the option of online booking. When I asked for these options they said the GP practice does not offer these options, and that i can only book appointments when calling for the same day.

Or the NHS website is wrong, or the GP Practice is not following a NHS policy. 

The whole experience has been extremely frustrating, i had to wait for days to have a simple appointment.
GP surgery review: abbey-medical-centre
Title: Impersonal and insensitive
Rating: 2 out of 5
Visited: November 2023
I have been registered with this practice for many years and have rarely chosen to make use of the service, preferring instead to take responsibility for myself and to use the expertise of medical staff only as a last resort. So I am hardly a burden on the services. In the past, I have always been satisfied. However, my recent experience of three clinicians over the last few weeks shows a marked decline. One was fine, listened to my concerns and did her best to address them. I felt validated by the way I was treated even though I did not get the answers I was looking for.  

Unfortunately the other two were just not prepared to listen and engage. One was downright rude, insensitive and condescending in public - an abuse of power. As a patient, I felt very much as though I was there for the convenience of the clinicians, rather than that they had any sense of vocation or willingness to serve.

The receptionists are doing their job but it feels as though they just carry messages. Too many messages/phone calls back and forth between patient, receptionist and doctor - it is simply exhausting for the patient when one is ill. And when you finally drag yourself to the surgery, it becomes apparent that the doctor has already formed an opinion (wrongly, as it turns out) without even speaking with you and hasn't taken into account the information already given, and likely not looked at my file for context either. A phone consultation directly would have saved so much time and energy all round.

It is a shame that the good and the bad are so mixed here, but I am unwilling to risk a repeat experience. It was too stressful and upsetting and certainly not conducive to improving my health.