janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: pilgrims-way-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: August 2023
This has been my doctors surgery for years and in all honestly I dread having to make an appointment because it is never a good experience. I have once sat on the phone for 45 mins trying to get through only for the line to hang up. Receptions show no care or sympathy, I’m sorry but you don’t make a doctors appointment for no reason obviously something it troubling you so it would be nice to be shown a bit of compassion when calling. We are now in 2023 and they are still acting like we are in the peak of covid, it is impossible to get a face to face appointment and they just ask for photos and even on my last phone appointment I sent the photos and didn’t even get a call back.. I got a text with what they are prescribing me!! They do not realise the impact it has by not seeing people face to face, they are meant to be helping people, If you don’t want to speak to people or help then don’t be a doctor! I could honestly go on and on about this surgery but it would be a waste of time because they never change, no wonder they have a 1 star on here and a low google rating. This review is due to me trying to call today and I was on the phone for 20 mins.. i desperately need a face to face appointment but I do not have the time while at work to be sat on the phone for that long. It honestly just really angers me.
GP surgery review: pilgrims-way-surgery
Title: Very behind in the times and incompetent
Rating: 1 out of 5
Visited: May 2023
Cant get an appointment, can’t get parked, constantly have to chase results, awful practice with some rude untrained staff. Good drs have all left.
GP surgery review: pilgrims-way-surgery
Title: Receptionists act like they are doctors
Rating: 2 out of 5
Visited: April 2023
The doctors are really lovely but the staff at the reception are really behaving as if they are doctors and questioning on why I need a certain medication. My new born was in the hospital for 5 months and need to have a certain medication and I was questioned by the receptionist about it with out even knowing or understanding my daughter condition. Her hospital discharge medication list has it all listed that she needs that medication than why am I questioned?  Even with appointments the receptionist will ask me what is wrong with the child and they decide whether they need to give me an appointment for my daughter or no. They act as if they are medical practitioners and have the authority to decide for my child. My second daughter had a high fever and I was asking for an appointment by calling at 8am in the morning and the receptionist was not willing to give me a face to face appointment with the doctor because as per her she felt my daughter does not need a face to face appointment. Why should I make a call at 8am in the morning if the staff at the reception are going to make a decision and not give a face to face appointment. Will the staff take responsibility if something goes wrong with my daughters? The practice has really lovely medical staff but the staff at the reception are making the practice have a bad reputation. Extremely unhappy with the way I have been treated.
GP surgery review: pilgrims-way-surgery
Title: Great doctors, difficult to get an appointment
Rating: 2 out of 5
Visited: December 2022
The doctors at this practice are fantastic. The administration staff and just trying to get in contact with the surgery is impossible. This side of the practice needs improving, it's just so frustrating.
GP surgery review: pilgrims-way-surgery
Title: Unable to get trough phone or book appointments
Rating: 1 out of 5
Visited: September 2022
It is impossible to get to speak with someone over the phone, never mind having a face to face consultation. Disappointing and unsafe for patient putting health at risk.
GP surgery review: pilgrims-way-surgery
Title: Failing medical practice
Rating: 1 out of 5
Visited: June 2022
Appalling, surprised this practice even has 2stars. You can never get through and when you do some reception are unhelpful, unwilling, uncaring and somewhat rude.  Repeat prescriptions have previously been ignored, took almost 5 months for registration after they misplaced all our documents/ forms. Haven’t assisted in referrals and again office staff have advised me to chase myself.  The nurses / drs aren’t really the issue (if you can get to see them) it is definitely a case of over subscribed/ poor communication and in desperate need of management and updates.  I have been extremely fair in these comments. Imagine having multiple illnesses and getting spoken to with no care, from your “medical care” practice
GP surgery review: pilgrims-way-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: April 2022
I highly recommend the staff at this practice - we have been fortunate enough to get face to face appointments and the reception staff are extremely helpful too!
GP surgery review: pilgrims-way-surgery
Title: Not Good
Rating: 1 out of 5
Visited: March 2022
Unable to book a face to face appointment. They are not hands on at all, considering the
NHS is seeing patients daily but GPs in this surgery are not. You can only have a telephone appointment and you may not be speaking to a GP.  Having to reveal private and confidential reasons to receptionists as to why you need to see/speak to a doctor is not a good triage system, different if it was a nurse or clinician.
GP surgery review: swanscombe-health-centre
Title: Phone contact
Rating: 4 out of 5
Visited: April 2023
It is a very long waiting time to answer the phone, I use the online services but as I couldn't book an appointment online tried to contact you by phone, and took nearly 40-50 minutes before I could talk to anyone.
GP surgery review: swanscombe-health-centre
Title: Impossible to answer the phone
Rating: 1 out of 5
Visited: December 2022
Have a health issues and keep calling them for weeks and weeks, they never pick up the phone. suggest they need to get more stuff to help with the phone or make it easier to book an appointment online
GP surgery review: medway-medical-centre
Title: Repeat Prescription
Rating: 3 out of 5
Visited: January 2024
I registered for Anima and requested my usual repeat prescription, about 20 minutes later i received a text to say the doctor had reviewed my request and to log onto Anima to see the result. My repeat had been signed off and sent electronically to the pharmacy i had chosen, all within approx 20 mins of my request, no long phone calls etc, very simple and responsive. I shall post when i try to make an appointment and let you know how that works out for me. Very impressed with this new service so far.
GP surgery review: medway-medical-centre
Title: Great new system Anima
Rating: 4 out of 5
Visited: December 2023
I used the new system for the first time to request a GP letter.  The whole process was really quick and easy and my request has already been responded to by a doctor. I’m really impressed.  Malvern Road Surgery have always been very accommodating and able to respond to my request but this new system totally streamlines the whole process. Thank you.
GP surgery review: medway-medical-centre
Title: First class service
Rating: 4 out of 5
Visited: November 2023
Seen on time by friendly staff , received first class service. Great communication. I was impressed with the level of service I received.
GP surgery review: medway-medical-centre
Title: Professional Efficient Practice
Rating: 5 out of 5
Visited: October 2023
The whole team at Railside surgery from the practice managet, GP and the diabetic nurse collectively dealing with my mother’s complex needs and care in an amazingly kind sincere and efficient manner. We are so truly grateful to the whole team. Thank you
GP surgery review: medway-medical-centre
Title: Not a professional practice
Rating: 1 out of 5
Visited: October 2023
Have been waiting for blood tests results for 6 weeks.keep getting texts saying doctor will ring.Never happens.I know this as my landline and mobile phones tell me if I get a missed call.
GP surgery review: medway-medical-centre
Title: 2hr phone wait
Rating: 1 out of 5
Visited: September 2023
When a repeat prescription doesn’t happen, who’s fault is it. Surgery says pharmacy.  Pharmacy says surgery     Trying to sort this out i sat on the phone from 10:30 to 12:30 without an answer. How on earth is this even possible.   So I tried to use their new booking system to raise my query. Press 0 says the ansaphone.  Your selection not recognised, says a different voice. So stuffed again.  And all the time I have no urgent medications.  Repeat what is going on.   I bitterly resent them receiving any government money for my health care
GP surgery review: medway-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: September 2023
Would just like to say a big thank you to the lovely people at railway street gillingham surgery .they are always willing to help & are so kind  which when you are feeling unwell means so much .Thank you
GP surgery review: medway-medical-centre
Title: Horrible! And so unprofessional
Rating: 1 out of 5
Visited: July 2023
We called them asking if they were able to do travel injections, and they said yes. This was 2 weeks before and they told us to book an appointment and buy the injections which we did and had to keep in the Fridge. I booked the appointment and even got a confirmations to then go into the surgery that day and be told that I’m not able to get them done. They then said they were supposed to call us, when they didn’t and we never got the call or even a text and now my children are having to go to another country without injections. The guy informed us that the injections was able to be done two days before and then when we went they said that it should be done weeks ago. So they basically lied and then told us that they can’t do anything and anyone we call now is not able to do my children’s injections and I’ve spent money on the injections for no use! They need to make sure that they tell the patients before, as they didn’t and we had to travel for no use. So unorganised and decided to tell us when we got there which made us all so angry. They are In need of better staff.
GP surgery review: medway-medical-centre
Title: Ridiculous wait times and unhelpful receptionists
Rating: 1 out of 5
Visited: June 2023
After waiting 5 weeks for blood test results I was sent a text saying I should call in and book an appointment to discuss blood test results. So I called in. Only appointment 2 weeks away. That was today. I wasn't given a time, at 5pm my phone rang for about 30 seconds so obviously missed the call. I listened to the voice mail and called back. Was on hold for half an hour, receptionist told me they would tell the doctor I had called back. I said okay is the doctor going to call me back. Receptionist didn't know. Surely of all people the receptionist should know. Now the practice is closed and I haven't had a call back. The website gives me no information on who to contact, no info on practice manager. Now I have no idea how I'm going to get the results of my blood test. Will I have to book another appointment that will be 2 weeks out?
Ridiculous that it is so difficult to get a five minute phone call with a doctor. 
Also website says you can book appointments in advance which is an outright lie, the only way to get an appointment is to call in at 8am on the day and even then there is only a few appointments available so what's the point.
GP surgery review: medway-medical-centre
Title: Unbelievable
Rating: 1 out of 5
Visited: January 2023
Was number 20 in the queue then the receptionist kept insisting she could not hear me.....really. I have a brand new phone and definately no issue and she never called me back. I also requested an appointment online and finally got a reply saying they have made me an appointment for 2 weeks time for tonsillitus. Thanks for nothing
GP surgery review: napier-road-surgery
Title: Saved my life
Rating: 5 out of 5
Visited: March 2022
Due to the swift action of my doctor my bowel and bladder cancers were diagnosed early and had not spread elsewhere, my aftercare and advice has been very good
GP surgery review: pump-lane-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: July 2022
Since having our first child 10 months ago we have had to use the GP practice more than ever before and have consistently had a good service.  We have always been able to speak to somebody on reception, all of whom are friendly and helpful. The resident Doctor is brilliant and we have been able to see him face-to-face for our baby whenever it has been required. The Doctor is very personable, has always listened and been able to provide treatment options which have been effective. The practice itself looks a little tired but the service we have received from the staff has been great.
GP surgery review: pump-lane-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: July 2022
The staff are most helpful, caring and considerate, friendly, supportive and understanding. They have helped so much over the last 3 years with my parents and myself.
I saw Doctor 2 weeks ago, and he allayed my fears of what was wrong, hospital visit and all is ok.
Thankyou for all that you do.
GP surgery review: the-glebe-family-practice
Title: Brilliant service
Rating: 5 out of 5
Visited: April 2023
Yet another great experience with my GP. Not rushed at all, felt fully informed and offered choices. I’ve been a patient at Glebe for most of my life and can honestly say I have never had a problem. Great team of clinical staff and receptionists. Most GPs work incredibly hard, but these GPs are providing the best service and care to their patients and I can’t imagine how CQC have rated this a “requires improvement” practice. I get offered an appointment any time I call, any referrals, blood tests, prescriptions, all handled efficiently and safely for me and my family. 
CQC should be ashamed of the pressure they are placing on brilliant surgeries like this one. It makes a sham of the process. Clearly patient experience doesn’t matter to them, it’s a tickbox exercise and it will ruin good GPs if the process doesn’t change. Ignore this surgery’s rating. They couldn’t work harder for their patients and me and my family appreciate the care they provide very much. Thank you Glebe family practice! Your hard work is appreciated!
GP surgery review: the-glebe-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
I am greatly impressed by the excellent service I always recieve. The receptionists are always helpful and I can always get through fairly quickly.The doctors are very hard-working and I cannot praise them highly enough!
GP surgery review: the-glebe-family-practice
Title: Mixed
Rating: 4 out of 5
Visited: November 2022
Reception always very helpful. Have been with this doctors for years and my doctor is always very good. However recently made to feel undermined for coming for a personal matter with nurse practitioner. Very sensitive issue and was made to feel like I was wasting her time. No reassurance on the matter. This could be detrimental to other patients who are more anxious and would not feel inclined to come back. Luckily for me I have always had positive experiences with all other staff so I am aware this is a future option.
GP surgery review: the-glebe-family-practice
Title: Very responsive and helpful practice
Rating: 5 out of 5
Visited: September 2022
I have been a patient with this practice since 2003. I just want to say that I hvae consistently had an extremely good and responsive service throughout this time form all the doctors, nurses and other practice staff.  I have had treatment for breast cancer, colon issues, skin queries, digestive questions and overall an array of things over the years. The practice has always responded quickly and very helpfully, treating me with respect and great care.  I feel truly grateful to have been a patient with this practice, and cannot fault their service in any way. Indeed over and above, is my experience consistently and throughout. Thank you all
GP surgery review: the-glebe-family-practice
Title: Brilliant surgery
Rating: 5 out of 5
Visited: August 2022
I would like to praise the doctors, nursing staff and the receptionist at the Glebe Family Practice. Whenever I have cause to ring the surgery I find them very polite and helpful and do their best to help. I feel I have been very well looked after with regular blood pressure monitoring, asthma checks, medicine reviews and have had a face to face appointment when it was required. Can't find enough words to say how wonderful they are and so pleased I transfered to this surgery many years ago.
GP surgery review: the-glebe-family-practice
Title: Super Efficientcy and Care
Rating: 5 out of 5
Visited: July 2022
An E.c.g. indicated I had a problem.Within 48 hours I was face to face with one of the G. P.s who carefully explained what the problem was an set up an appointment with a cardiac team.A few days later I was face to face with my usual G.P. who carefully explained what  A/F is and set up medication for me.She then carefully explained to me details arising from my chest X-ray which I had taken on the same day as my E.C.G.Marvellous service! M.C.S.
GP surgery review: the-glebe-family-practice
Title: Brilliant Surgery
Rating: 5 out of 5
Visited: July 2022
Have had the pleasure of joining this practice in the last 18mths and is by far the best surgery I have ever attended. I never have to wait long for the phone to be answered by amazing receptionists, they are so helpful and I always get a call back same day if necessary. This is how surgeries used to be run ! Please never change what you do so well! Every member I have met be it nurse practitioner,practice nurse or GP have been amazing. I feel very lucky to be on your list. Thank you for having me !
GP surgery review: upper-canterbury-st-surgery
Title: Excellent Practice
Rating: 5 out of 5
Visited: October 2022
The reception offers an excellent service calls picked up quickly. Staff are cheerful and courteous. The Dr and Nurses are also very friendly and offer a very professional service.
GP surgery review: woodlands-family-practice
Title: Awful service
Rating: 1 out of 5
Visited: December 2023
Virtually impossible to see a doctor. Still got e.consult so good excuse to give you as much difficulty as possible to see a doctor...rude receptionists. Still hiding behind e.consult. should be investigated!
GP surgery review: woodlands-family-practice
Title: Frustrated
Rating: 1 out of 5
Visited: August 2023
My husband strained his back at work and was unable to continue working this was on the 19th July. His company requested a fit note. Well this was like trying to touch the crown jewels !! each time he went to the surgery he was told do an e-consult form. Which he did only to get 2 text messages one after the other saying a GP had triaged my husband and a physio therapist would call him on the 29th August then a second text following the second e-consult form, a physio therapist would call him on 11th September!! My husband goes back to the surgery again, this is the 4th time. Reception denied all knowledge of the first e-consult form he completed so he backed it up showing the two text messages he'd received and saying I do not need 2  phone calls I'd just like a fit note. He's told no you can't have a fit note until you have  seen a GP first. So he asks for a GP appointment, my husband is told no you must wait until you see the physio. He explains but this is not a face to face appointment it is a phone call how will I get a fit note via a phone call. By this time several weeks have gone by since my husband first reported this to the surgery and he's  still not fit enough to return to work. He was being pressured form his place of work so obviously he was becoming very frustrated and anxious. When he expressed his frustration the young receptionist accused him of verbal abuse  and said she was going to walk away!!!! My husband was not verbally abusive he did not use any offensive language or swear, he was frustrated, not a good situation to be in considering my husband had a heart attack 18 months ago. Eventually he receives a call from the physio therapist who asks lots of questions and finishes with I'll do you a sick note and attach  some exercises for you to do, you can collect it from reception. Finally he has a fit note he can take in to his employers but this has  taken 6 weeks!!! After collecting the fit note he then receives a letter from the surgery stating due to his abusive behaviour this is a warning and if it happens again he would be struck off the register. Unbelievable and disgusting patient care.
GP surgery review: woodlands-family-practice
Title: Appalling GP service
Rating: 1 out of 5
Visited: August 2023
I am a single of triplets despite being in general good health have been seen once by their GP
 Getting their prescriptions is a total nightmare and their care not being prioritised. One of my triplets had really bad reflux and I had to take him to A&E as no doctor was available to see him despite being ill all night and I'm constant pain. 
My experience is that myself and my children are treated as second class citizens and a bother to the GP. I feel.likw I have to beg just to get the required care. This practice makes me have anxiety just to contact them. Would not recommend at all. The few times I have has to contact them left me physically and mentally exhausted
GP surgery review: woodlands-family-practice
Title: Awful
Rating: 1 out of 5
Visited: August 2023
Have continuous toe problems not just ingrowing pain lots of other problems I did an on line e consult saying I had bad pain and had a response saying they don't dish out antibiotics for it and no longer do podiatry and I'll have to pay . Ok no problem I'm type1 diabetic I need it seen to 
.But at no time did I ask or want antibiotics they assumed that what I was asking for .
Also are they no longer looking after diabetics feet and allowing them to either pay out for podiatrist or just suffer if they can't due to cost of living crisis .
GP surgery review: woodlands-family-practice
Title: Quick reponse
Rating: 4 out of 5
Visited: April 2023
I was offered my text a shingle vaccination.  I completed online form.  Response and appointment came back 10 minutes later   Super.
GP surgery review: woodlands-family-practice
Title: Terrible Administration
Rating: 1 out of 5
Visited: April 2023
The administration at this practice is appalling. The quality of communication with patients is abysmal if it happens at all. I have had an outstanding complaint for a number of months that remains unanswered.
Getting to speak to someone, let alone getting an appointment with  a GP, is akin to pulling teeth in it's painfulness and time taken.
If a GP has time for a telephone consultation then surely they have time for a face to face.
Seems to me that COVID has given the practice a continued excuse to continue to deliver a very below par service.
GP surgery review: woodlands-family-practice
Title: Lovely Receptionist
Rating: 4 out of 5
Visited: November 2022
I have felt really in the dark about my current health situation, I have been met with some real flippant responses and been left in the dark. Your lovely receptionist who i spoke to at 12:15pm today, was really kind and put my mind at ease as best she could. 
She was the first person I spoke to who showed genuine kindness and concern, she brightened my day. Thank you!
GP surgery review: woodlands-family-practice
Title: Awful place
Rating: 1 out of 5
Visited: November 2022
Been ringing for 2 months for a nurse appointment, booked a day off work just to dri e upthereto be told theresnothing keep ringing. Itscaused me so much stress I cried when I left. Doctors are supposed to help us not cause us stress and anxiety.