janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: central-surgery
Title: Impossible to get appointment
Rating: 1 out of 5
Visited: April 2023
Two days trying to reach reception to book appointment as need repeat prescription which needs to be approved by doctor. After waiting over 2h in queue for reception Just find out there are no more appointments left and been asked to call next day. Unfortunately next day again calling for over 2h just to be told at 10.30am there are no slots left and to try next day. Waste of time. Thinking to change practice.
GP surgery review: central-surgery
Title: madness waiting times and rude receptionists
Rating: 1 out of 5
Visited: April 2023
Rang at 5 pm in the evening because calling at 8.30 am, you can never get through, waited an hour and 10 minutes for my call to be answered at this time of the day is beyond a joke. The receptionist was rude and abrupt on the phone. I have tried calling multiple times at various times of the day and it's always over 20 in the queue waiting. Getting an appointment is near on impossible and so frustrating when you need to be seen by someone and get fobbed off with a phone call. How can we be assessing people's needs with a phone call??
GP surgery review: central-surgery
Title: Cancelled appointment
Rating: 1 out of 5
Visited: April 2023
I made a for appointment a week ago to be seen on 24th April. Today I received a text cancelling this appointment which is in two weeks time. If there was a real reason for the practice to cancel my appointment why did they not reschedule it? Why did they think that I made it? I need to see a doctor for a follow up and to change my medication. This is totally unacceptable but typical of central surgery.
GP surgery review: central-surgery
Title: Impossible receptionists
Rating: 1 out of 5
Visited: March 2023
The receptionists and surgery manager act like gods. It has taken me weeks to get an appointment at this surgery. Although not medically trained they decide if you can or can’t have an appointment. Peoples lives get put at risk due to this. I have gone from mobile to immobile during the course of trying to get an appointment at this surgery. It’s extremely concerning and receptionists should not have the say in how important an appointment is when they have very little to no medical knowledge. 
You either disclose to a random receptionist what your personal health problems are or you get ignored and told to call back on a constant basis. Absolutely disgusting service and a shame I can’t get into another surgery.
GP surgery review: central-surgery
Title: No contact
Rating: 2 out of 5
Visited: March 2023
Hospital decision to up my dose on tablets has still not been implemented at Central Surgery even though I have sent in a request via the NHS App.
GP surgery review: central-surgery
Title: Can’t get an appointment
Rating: 1 out of 5
Visited: March 2023
The system for getting an appointment is that you have to call at 8:30am “on the day “. You cannot make prior appointments in any other way. Ten years ago this consisted of waiting in a queue of about 7 people and getting through within ten minutes and an appointment with any of the several doctors who worked there was made available, usually at different times throughout the day. This has been getting more difficult throughout the years often being 30th in the queue and waiting half an hour in hold before getting through, however, an appointment was usually made available on the day. On Tuesday 7th march 2023, I called as soon as the clock struck 8:30 and was 57th in the queue, I waited for 50 minutes in the queue and an appointment was not available to me so in essence, I am without an appointment, nearly an hour wasted (which I booked off work) and essentially, will have no choice but to do it all again, with no guarantee of an appointment.  To further my dismay, I went in the Central Surgery website to look at complaints procedure and was aghast to see they are actively encouraging new patients! My next step is to file a complaint and hopefully switch to another doctors as Getting an appointment seems to be a thing of the past.
GP surgery review: kenyon-medical-centres
Title: GP and web services fantastic
Rating: 3 out of 5
Visited: January 2024
My go to GP is fantastic. I believe she cares and probably gives me more time than she should. She’s unlike other GPs.

The ability to leave messages for the GP through the website is also really helpful.

Not in recent times but on some occasions I have felt that the reception/triaging staff haven’t been very friendly and welcoming.
GP surgery review: kenyon-medical-centres
Title: Poor waiting times
Rating: 3 out of 5
Visited: January 2024
I made an appointment by telephone, I was informed there were no appointments until 8 days after my call. 
I turned up for my appointment on time & was seen 55 minutes after my given appointment time.  The doctors & nurses in the surgery are very good, extremely helpful & very professional. 
I fully understand that the NHS is very busy & constantly under pressure, but to be made to wait for almost an hour after my given appointment time & to be offered no apology for having to wait almost an hour is slightly rude.
GP surgery review: kenyon-medical-centres
Title: Great doctors really listen and have time for you
Rating: 5 out of 5
Visited: January 2024
Very caring practice. Never had a bad experience. Always listened to and looked after with the utmost care
GP surgery review: kenyon-medical-centres
Title: Recent visit was great.
Rating: 5 out of 5
Visited: December 2023
The doctor who I seen was very polite, caring and showed so much respect. also the reception lady who came in the room as I had to have an examination she too was very caring
GP surgery review: kenyon-medical-centres
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
I have been with this practice for years cant praise them enough they have always helped when needed the whole are always friendly, happy and ready to sort out any problems. Cant fault them for anything, as a extra bonus the have two practices and if they cant get you in one they will help you by trying the other practise. Keep on being you and happy new year to all the staff and doctors
GP surgery review: kenyon-medical-centres
Title: So glad I changed to your surgery.
Rating: 5 out of 5
Visited: December 2023
Thank you very much for the very professional way you helped me this week. Your stated values: Leading with compassion, treating with respect… Striving to achieve a centre of excellence in teaching and training were all demonstrated by the lady I spoke to on the phone, and the physio I saw.
I felt respected, listened to, and had excellent treatment.
GP surgery review: southam-surgery
Title: Great Service
Rating: 5 out of 5
Visited: August 2023
Called just after 2pm went through to minor illness who said practice would call me back. Practice called back within 15 mins got and I got appointment with GP same day. I was given a choice of coming in or over the phone both that day. I am so impressed with how caring and efficient every person I spoke to was. Thank you
GP surgery review: southam-surgery
Title: Communication from the practice is good.
Rating: 5 out of 5
Visited: June 2023
Communication from the practice is good. 
Appointments are booked very quickly, so maybe increasing the amount of doctors would help? 
Excellent care, would be extremely likely to recommend this Surgery.
GP surgery review: southam-surgery
Title: urgent help needed - was seen same day
Rating: 5 out of 5
Visited: March 2023
Very impressed to call at 530 on a friday and be able to get an appointment 20m later. Would recommend Southam Surgery.
GP surgery review: southam-surgery
Title: tremendous care
Rating: 5 out of 5
Visited: February 2023
I would like to thank everyone in the surgery for their hard work and tremendous care.
I am very happy with the services and cant praise you enough!
GP surgery review: southam-surgery
Title: Very likely to recommend
Rating: 5 out of 5
Visited: February 2023
Very likely to recommend this practice, however, I would like to see more Male GP's at the practice if possible. 
Thank you
GP surgery review: southam-surgery
Title: Fabulous Phlebotomist
Rating: 5 out of 5
Visited: February 2023
I had a blood test appointment today 15th February.
Please can you pass on my utmost praise for her absolutely superb technique which was not only virtually painless but also beautifully efficient, furthermore backed up with a very professional and friendly demeanour. 11/10 score 
Thank you and well done
GP surgery review: southam-surgery
Title: Simply the best - better than all the rest
Rating: 5 out of 5
Visited: January 2023
I have been with this practice since the 70's & seen a few changes but they have always looked after me & still do with the utmost kindness respect caring & professionalism - all staff & doctors from the top to the bottom treat me as a person not a number as I have heard other places do & above all I value the continuity of care so important at my age & complex health problems - they embody the caring ethic which should be imbued throughout the nhs - in the current political & economic climate one of my greatest fears is that the government are selling out the nhs & in effect leaving me to die alone & in pain - without this practice I would not now be alive to sing their praises to the highest possible level - they have saved me in so very many ways for so very many years – it feels like nothing is too much effort for them to make my life liveable xxxxxxx
GP surgery review: southam-surgery
Title: Fantastic and very hepful surgery
Rating: 5 out of 5
Visited: January 2023
Very helpfull ladies on reception, popped in to see if I could see a doctor, saw one the same day.
Saw the doctor, who was also brilliant, 
Listen to what I had to say.
 I needed a blood test and got one within a few days
 I thought from start to finish, everybody was very helpful and professional, nothing was too much trouble.
Thank you ladies.wonderful practise.
GP surgery review: southam-surgery
Title: Great empathy and politeness
Rating: 5 out of 5
Visited: December 2022
I have need d to ring 3 times this week for gp call backs. Each time I have received politeness from 5he receptionists and the gp has called within the hour. Excellent service when the whole family is ill!xx
GP surgery review: southam-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: November 2022
Unusually so I have needed to use the surgery on 2 occasions. Each time I have found the staff from the male doctor to the receptionists most welcoming and not rushed. Wen you are feeling poorly you just want reassurance and  confidence within the team. I am in the medical profession and being on the receiving end was a pleasant experience. Xx
GP surgery review: st-wulfstan-surgery
Title: Fantastic modern practice with great patient care
Rating: 5 out of 5
Visited: August 2022
Fantastic staff giving a fabulous standard of patient care. Very good appointment availability, lovely doctors and nurses.
Modern practice building on the outskirts of town, for convenience doctors also visit the local clinic in the town centre.
GP surgery review: st-wulfstan-surgery
Title: Well run practice
Rating: 5 out of 5
Visited: August 2022
I moved to this surgery about 18 months ago and compared to my previous one its head and shoulders above them.
Reception listen and help you, the nurses are friendly and you can get an appointment when needed.
Can't fault my experiences so far.
GP surgery review: st-wulfstan-surgery
Title: Outstanding in every way
Rating: 5 out of 5
Visited: August 2022
These guys are amazing, only just joined this practice and it’s a absolute breathe of fresh air. Fantastic Doctors that really care and go above and beyond and friendly helpful receptionist and admin staff. You rightly are a 5star practice. Best thing I have ever done and thanks for all you’ve done for me
GP surgery review: st-wulfstan-surgery
Title: Fantastic Practice
Rating: 5 out of 5
Visited: July 2022
All of the The staff at this practice are extremely helpful, efficient and very professional. The receptionists are so friendly and helpful, nothing is too much trouble.
GP surgery review: st-wulfstan-surgery
Title: Excellent and also understanding staff
Rating: 5 out of 5
Visited: July 2022
What ever you need like I forget about bank holiday and ran out of all my medicion and they made sure that it was available for me the same day as it was urgent they are just the best staff and doctors
GP surgery review: st-wulfstan-surgery
Title: Friendly and organised practice
Rating: 5 out of 5
Visited: July 2022
Seamless booking using the app, loads of appointments to choose from, friendly admin staff called me to double check my booking, lots of parking space, easy check in, pleasant waiting room which is calm, clean and airy. Doctor was punctual seeing me and approachable. Can't fault this practice.
GP surgery review: st-wulfstan-surgery
Title: Excellent surgery
Rating: 5 out of 5
Visited: July 2022
The staff from reception to gp, always so kind and helpful 
I cannot fault this surgery and I am so pleased to have transferred, to this surgery. I have had minor health problems for a while, which had never been sorted. As soon as I transferred to St Wolston surgery,I was asked to see a Gp and was seen by a Gp  and my health issues treated . I cannot thank the surgery enough .
GP surgery review: st-wulfstan-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: June 2022
Very good, professional service delivered with compassion and understanding. Friendly, warm and sincere. I have every faith the staff have my best interests at heart and will do what they say they will do. I’m very happy with the practice so far.
GP surgery review: st-wulfstan-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2022
Everybody is so friendly and caring. Appointments are always available, this is such a great practice.
GP surgery review: st-wulfstan-surgery
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
I can never fault this surgery. Quick and easy to get appointment. Doctors have been seeing people face to face rather than using covid as an excuse not to. I've seen both the doctor and the nurse in the last month and both experiences were good. Doctors listen and act quickly. Nurses are caring and blood taken was pretty much painless which is a good sign they're doing it right! I know whatever I bring to the doctor's here it's taken seriously and not dismissed. One of the best practices I've joined. All that's missing is a pharmacy based in the surgery so your medication is there when you leave.
GP surgery review: appletree-medical-practice
Title: Good service
Rating: 5 out of 5
Visited: November 2022
Punctual, professional and polite. 
A check up appointment initiated by the practice that ran smoothly. 
It was a shame that it was postponed by the surgery on two previous, but third time lucky.
GP surgery review: appletree-medical-practice
Title: Excellent Health Check
Rating: 4 out of 5
Visited: November 2022
This periodic Health Check for those under 75 was very efficiently carried out in a customer-friendly manner. It is to be hoped that this type of health check will continue to be available for local residents and by identifying potential future health issues will reduce the burden on hospitals and GP surgeries.
GP surgery review: appletree-medical-practice
Title: Excellent overall care
Rating: 5 out of 5
Visited: October 2022
I attended my NHS health check and was immediately put at ease by the Nurse conducting the appointment. I was met personally in the waiting room within 5 minutes of my appointment time. 
The questions, interpretation of results and advice were all conveyed in a warm and professional manner. I was able to understand the information being given and felt that the nurse was genuinely interested in my health and gave me all the time needed to support me to improve my own personal health.
GP surgery review: appletree-medical-practice
Title: Good practice
Rating: 5 out of 5
Visited: October 2022
Attended for health check. Simple to schedule, and all information the information shared was very thorough and clear.
GP surgery review: appletree-medical-practice
Title: excellent medical care
Rating: 5 out of 5
Visited: October 2022
Always excellent care from GPs and nurses every time I or my family have visited this practice. 
Much easier to get through by phone, now only usually 2 or 3 ahead of me in a queue, not long to wait, and receptionists have been helpful and sorted out just what I needed every time. Thank you.
GP surgery review: appletree-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: October 2022
My experience at Appletree practice was brilliant - I was called into my appt on the exact time . The nurse introduced herself & explained the reason for the appointment . I felt listened too & not rushed .
GP surgery review: appletree-medical-practice
Title: Excellent Nurse
Rating: 5 out of 5
Visited: June 2022
Went for a routine smear, which I was not looking forward to. The Nurse who carried it out was brilliant and made for a pain free experience.
GP surgery review: appletree-medical-practice
Title: Professional, efficient and friendly
Rating: 5 out of 5
Visited: May 2022
I have always been satisfied with the surgery and staff. You can’t always get what you would like, but the staff try to oblige where possible. I am impressed with the service we get, especially in these difficult times when they are all under pressure. Thank you for what you do for us.
GP surgery review: inspire-health
Title: Really excellent GP service
Rating: 5 out of 5
Visited: September 2023
I received a quick appointment after using the online service, after being extremely worried about a medical problem. The medic who saw me immediately requested a scan & blood tests, really excellent service. It is much appreciated.
GP surgery review: inspire-health
Title: Good practice
Rating: 5 out of 5
Visited: September 2023
Did an online questionnaire telling dr of my symptoms and got an appointment that morning. Seen someone at surgery and they checked me over, been given antibiotics and was told if thing’s get worse to call back and make another appointment. Sent my prescription to my chosen pharmacy and picked up item straight after I was done in the surgery. Find this a good surgery
GP surgery review: inspire-health
Title: Always improving
Rating: 5 out of 5
Visited: August 2023
I’ve seen lots of changes, not just a much improved building, over the last eight years and it all makes for a better treatment. The new system for booking appointments is excellent, that we can look up our own health records, We patients have always been kept informed. The reception staff are always as helpful as possible.
GP surgery review: inspire-health
Title: Always seen when needed
Rating: 5 out of 5
Visited: August 2023
Online form is very easy and both times I have used it, I have had a call back very soon after and both times offered an appointment for my children to be seen. 
Thank you for being there and all you do
GP surgery review: inspire-health
Title: Great Practice
Rating: 5 out of 5
Visited: August 2023
Very easy to make an appointment, very accommodating great service. Easy on line system to use with same data follow up.
GP surgery review: inspire-health
Title: Excellent Service
Rating: 3 out of 5
Visited: August 2023
Appointment with the nurse practitioner was great. Very friendly, thorough and explained all issues clearly and the appropriate treatment. Understood my concerns as I have multiple health issues to contend with. Absolutely top drawer.
GP surgery review: inspire-health
Title: Helpful and quick
Rating: 4 out of 5
Visited: August 2023
I can get migraines and need to take migraleve but can’t take to United States unless prescribed. I usually manage by avoiding triggers but migraleve is essential if aura starts. I usually buy it over the counter to save doctor needing to be involved. I requested a prescription for travelling snd it was done within three hours and dispensed tonight. I thought it might take weeks or that I might have to go private so I’m hugtt et my grateful for brilliant response by surgery.
GP surgery review: inspire-health
Title: Very good practice.
Rating: 5 out of 5
Visited: August 2023
Quick response from surgery after submitting my online request for health care assistance. Doctor clearly explained to me - by phone - what my medical condition was and has prescribed appropriate medication and how to administer it.  Very helpful and courteous conversation.
GP surgery review: horizon-healthcare
Title: Bad practice and rude receptionists.
Rating: 1 out of 5
Visited: January 2022
Very rude and unprofessional receptionists.
Business-like practice, you can only book a 10 minutes appointment for each matter. I wouldn’t recommend it.
GP surgery review: horizon-healthcare
Title: Great GP’s but terrible receptionist
Rating: 3 out of 5
Visited: January 2022
The GP’s deliver excellent care delivery. Very thorough and always have a listening ear.
Unfortunately, engaging with some receptionists lack respect and dignity.
GP surgery review: horizon-healthcare
Title: Zero professionalism from receptionists
Rating: 1 out of 5
Visited: January 2022
Absolutely shocking behaviour from a receptionist. She was very dismissive and said I wasn’t worthy of speaking to a doctor. She continued to argue with me and reduced my experiences to nothing.
GP surgery review: hollybrook-medical-centre
Title: Great service , friendly staff
Rating: 5 out of 5
Visited: March 2023
I arrived for my appointment a few mins early, I didn’t wait too long to be seen . I saw the Anp who was lovely, very friendly and put me at ease . She listened whilst I explained the reason for my visit , was very accommodating and nothing was any trouble . Thank you for the service I received.
GP surgery review: hollybrook-medical-centre
Title: Making Appointments
Rating: 2 out of 5
Visited: March 2023
It is almost impossible to make an appointment 
I have rung every day for two weeks and not been able to book one 
No options to have a call back but just to call back later 
It’s very sad for patients with urgent conditions and the elderly 
No wonder people complain and resort to A & E and urgent care centres
GP surgery review: hollybrook-medical-centre
Title: Shocking on line appointment service
Rating: 2 out of 5
Visited: March 2023
I have tried to book an appointment on line and all that comes up is smear test for type of appointment. this is not what I need an appointment for. There were no other options.
GP surgery review: hollybrook-medical-centre
Title: First Impressions
Rating: 1 out of 5
Visited: March 2023
I have lived in this area since 2021, this is the first time I have needed GP services. The GP was abrupt from the start and said 'all these symptoms are caused by stress. ' I showed her a letter from the hospital which outlined my physical diagnosis , her response was 'yes I've seen that'. My BP was taken in both arms (the second reading was higher), GP said she had already entered the lower figure - perhaps the higher reading was recorded in the notes? I've never had a GP raise her voice or shout at me before ; this used to be the place you came for advice, possible solutions and perhaps some compassion. I should have walked out but face to face appts are like hens teeth, so I stayed; I should have challenged her at the time but I wasn't at my best and somewhat shocked and intimidated at the way the appt was going. I was not given any advice or suggestions about managing my condition, I was treated like a time waster from the start - perhaps this is to deter people from bothering to come again. Shameful.
GP surgery review: hollybrook-medical-centre
Title: Great practice
Rating: 4 out of 5
Visited: February 2023
The one thing you can ask for at a doctors appointment is to be listened too. I was for my daughter, and given an appointment with the doctor requested for by my daughter.