janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: bodey-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: November 2023
After surgery for an Aortic Aneurysm I was passed on to Bodey surgery for continuing care. For the first month I felt very overlooked and neglected. Unbeknown to me I had also developed anaemia which caused complete exhaustion. I continued to decline and it was only by chance that a different doctor took over my case and from day one she has proved to be outstanding. All my problems were dealt with efficiently and speedily and all my worries addressed compassionately. I have been making excellent progress since that point and am feeling almost back to normal. I met my new doctor face to face for the first time today and expressed my gratitude for her excellent support during the last two months. I really can't thank her enough.
GP surgery review: bodey-medical-centre
Title: Superb practice!
Rating: 5 out of 5
Visited: November 2023
My wife and I have been with the Bodey Medical Centre for some 45 years.  It is a model of a first-class GP surgery.  On every count it is excellent.  All members of the practice are invariably helpful, professional, cheerful, and kind.  We can always get a consultation, whether by phone or in person, on the same day.  If all practices were as good as Bodey there would, indeed, be a world-beating system.
GP surgery review: bodey-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: November 2023
Thank you to all Doctors and Staff at this practice and Travel Clinic and receptionists
Your made at ease whoever you have gone to see whether Doctors or Nurses 
I would strongly recommend this practice to whoever 
Thank you once again for all your hard work 
And for making your patients comfortable at times that can be quite challenging 
Kind regards Lesley Khan
GP surgery review: bodey-medical-centre
Title: Outstanding
Rating: 5 out of 5
Visited: October 2023
My wife and I have been with this practice for 11 years. We have experienced the best GP care we've ever had during this period. It's easy and efficient to make an appointment. All the GP's, practice nurses and admin staff are excellent.
GP surgery review: bodey-medical-centre
Title: Best family practice
Rating: 5 out of 5
Visited: April 2023
Had blood's appointment..my nurse was very polite and caring..I didn't even feel a scratch..all a very pleasant experience..
I been cared for by this surgery since birth.
GP surgery review: bodey-medical-centre
Title: Great Experience
Rating: 5 out of 5
Visited: April 2023
I recently contacted the surgery, booked an appointment online and spoke with a GP the next day. The doctor asked about why I had booked an appointment, my concerns and addressed them, setting out a plan of action. She advised me to rebook with her after the tests to discuss the results. 

I felt like I was listened to and that the doctor cared. It really helped eased my worries and overall was a great experience.
GP surgery review: bodey-medical-centre
Title: Blood taken quickly and easily
Rating: 4 out of 5
Visited: March 2023
I arrived early, and was called in early. I am often a problem to take blood from,  requiring a few tries before a sample can be taken, but on this occasion there was no trouble, first attempt, brilliant!
GP surgery review: bodey-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
I have recently moved house and had to leave Bodey Medical Practice but didn't want to do so without passing on my thanks for what has only ever been helpful, friendly and professional support from everyone at the Practice; from reception staff to nurses and GPs.  I would wholeheartedly recommend Bodey as a progressive and proactive surgery.
GP surgery review: bodey-medical-centre
Title: Brilliant Support
Rating: 5 out of 5
Visited: November 2022
As I look after elderly parents I am in contact with the practice regularly, the receptionists are understanding and helpful and always ensure that any concerns are passed on and appointments made. The practice doctors and nurses go out of their way to ensure that the appropriate care and follow up treatment is provided and I can honestly say that without the back up and support I would find it extremely difficult to cope. My family have been with the practice since well before it relocated to its present site and through all of these years we have benefitted from the care and expertise of the staff.
GP surgery review: fallowfield-medical-centre
Title: Incredibly poorly ran practice
Rating: 1 out of 5
Visited: July 2022
This practice is abysmal.
All telephone appointments seem to be with different doctors every single time. 
Barely ever face to face.
The appointments system is so outdated, slow and sometimes impossible to obtain.
I spent one hour on hold from 8am to be told that they had half a clinic and no availability! Recommended I call back tomorrow?!

Shockingly poor. 100% do not sign up even if convinient.
GP surgery review: fallowfield-medical-centre
Title: Unable to get any appointments
Rating: 2 out of 5
Visited: May 2022
It’s frustrating that my GP don’t give any appointments for future dates or any convenient dates which I need, they keep advising to ring on the day u need the appointment either 8 am if u need in the morning and 1pm if u need in the after noon which is never possible. I personally think it’s such a rubbish system. The line is always busy even if u start trying from 7:55 they only answer the call around 8:30 ish jus to tell us that all appointments are gone for the day call back in the afternoon & the same story repeats. This seriously needs some improvisation.
GP surgery review: fallowfield-medical-centre
Title: Worst Practice Ever
Rating: 1 out of 5
Visited: January 2022
No appointments at all
No Nurses most of the year and no appointments
Rude Staff
Spending more than an hour on the phone to get thru and by then Oh no appointments left
Most of the time you do not get a proper treatment all what you get is just useless consultation
Everyone took an advantage of the pandemic and trying not to work properly
New electronic appointment system needs to be appolished as useless
GP surgery review: ladybarn-group-practice
Title: Ladyburn medical practice
Rating: 1 out of 5
Visited: November 2023
Staff is very rude , not willing to give Appointment, even, asking ringing 8 in the morning but making them phone line busy forces patients to go private telling nhs are very high demand
GP surgery review: ladybarn-group-practice
Title: Obstructed advice on prescriptions from consultant
Rating: 2 out of 5
Visited: October 2023
I have been unable to follow the care plan advised by the consultant dermatologist due to staff at the practice not signing off the medications advised in the consultant letter. This has caused a great deal of stress, wasted time of me, chemist and the practice and is impeding my ability to further medications through dermatology to say little of the impact on my skin.
GP surgery review: ladybarn-group-practice
Title: Awful Communication
Rating: 1 out of 5
Visited: August 2023
I have spent days trying to make appointments for different things without success!

I receive SMS requesting Blood Pressure (BP) readings from me???  I then receive additional SMS asking me to book an appointment for a COPD review.

Well, I do not possess a BP monitor and do not have access to the digital service in order to book anything.  I work full-time on a self-employed basis so trying to sort this is a nightmare.

This is so frustrating.  No-one answers the phone and no matter what I search, I cannot find an email address for the practice?  My wife and daughter have full communication access to their medical centres yet I cannot even email to request a digital ID.

The practice is simply going from bad to worse with time.
GP surgery review: ladybarn-group-practice
Title: Fantastic GP
Rating: 5 out of 5
Visited: July 2023
Last week I had a gp telephone call. The gp really was ** fantastic** He listened, did not rush me, was caring and provided some very good advice. I am in the medical profession myself and can honest not fault the service that I received. Surgery staff and gps have a very difficult job - I would 100 % recommend this practice to others. Thank you to the gp - I am not able to name you which is a shame but your help is very much appreciated !
GP surgery review: ladybarn-group-practice
Title: Never get phone answered for urgent appt.
Rating: 1 out of 5
Visited: July 2023
The need to review their reception staff, if you call for an urgent appointment, the phone just rings out they never answer it, I called at 0800 its now 0820hrs on the 19th of july 2023 and still no answer that's 20 minutes of the phone ringing surely someone's not doing their job?
GP surgery review: ladybarn-group-practice
Title: Disappointing
Rating: 2 out of 5
Visited: June 2023
GP has prescribed two separate prescriptions for medications that are no longer available, and it has taken two phone calls to GP practice and two journeys to the pharmacy to try and resolve this matter. Then to find out from the pharmacist that GP will have known the medications were not available when prescriptions were issued. I still do not have my medication and may have to make another appointment to see the GP.
GP surgery review: ladybarn-group-practice
Title: Impossible to get an appointment
Rating: 2 out of 5
Visited: June 2023
Whenever you ring for an appointment it is always the same response.  You can be on hold for more than 20 minutes and are then told there are no appointments and if you try to get one in the coming days you are told to ring the next day at 8.   Then you go through the same thing again.  So frustrating that you end up having to ring 111.   Not good use of nhs finances
GP surgery review: ladybarn-group-practice
Title: Obstructive and unhelpful
Rating: 1 out of 5
Visited: May 2023
Awful. Refused to refer a child for an autism assessment on the basis they don't know them personally. But they'll refer adults they also don't know personally for the same assessment.
They have refused to issue my daughter a fit note, without it she will lose her job. They are saying they don't do it which is rubbish because their website says they do. Her workmates have been issued the same note by their GPs with no issue. She is being told different things every time she contacts them, nobody seems to know what's going on.
This practice needs to seriously improve how they treat their patients.
GP surgery review: ladybarn-group-practice
Title: Usual efficient and caring response
Rating: 5 out of 5
Visited: March 2023
Quick to sum up and respond to the problem.This is the second time I’ve had to use the phone service and I remain very impressed with the professional caring and informative manner of the surgery staff
GP surgery review: ladybarn-group-practice
Title: New website issues
Rating: 3 out of 5
Visited: March 2023
The old website you could find a form to send a message to the surgery. They would not always respond but sometimes they would. I can't find this feature at all on the new website which is not helpful as I need to communicate with the surgery in writing and don't always get chance in the week.
GP surgery review: the-borchardt-medical-centre
Title: Best practice in Manchester
Rating: 5 out of 5
Visited: November 2023
Lovely and caring practice. Brilliant care over the years for me and my family. The whole team is really nice.
GP surgery review: the-borchardt-medical-centre
Title: Terrible booking system
Rating: 1 out of 5
Visited: September 2023
Booked a telephone appointment after over a month of failing to get a face to face appointment.

The telephone appointment was meant to be at 15:00-15:10. Doctor rang at 14:05. I missed his call, but phoned back (twice). I was told that I had an afternoon appointment. This is clearly different to what was written on paitiant access. I clearly says 15:00-15-10!

I was spoken to as if I had missed his call, when in fact it was the doctor who should have phoned me at the time arranged. The booking system is clearly not fit for purpose. Impossible to get an appointment face to face and now this.

I really hope they change their booking system. Patients are unable to access any sort of service. Not good enough & a sign of how things are declining.
GP surgery review: the-borchardt-medical-centre
Title: Unable to book a face to face appointment
Rating: 1 out of 5
Visited: August 2023
I have been a patient at this surgery for many years and have never known it so difficult (impossible) to get an appointment.  
It is not the receptionist staff, but a symptom of how standards / quality of service has declined over the past 10/13 years.  
It was getting difficult to book an appointment - but often you could after four or five attempts.  I often had to queue in the morning outside as the telephone lines were useless. Recently they do not allow this and one has to use the inadequate telephone line which constantly engaged. Once through, there is nothing left. Find if you want tickets for a concert, but not medical need that hospital have told you cannot be dealt with unless you have seen a GP!  
I knew things were at a terribly unacceptable state with dentists in this country, but find myself facing a similar problem with my GP surgery. I am now trying find another GP.
GP surgery review: the-borchardt-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Granted it can be difficult to contact as it opens but I have always been seen or telephoned back on the same day and treated with courtesy.
GP surgery review: the-borchardt-medical-centre
Title: Terrible terrible 'booking' system
Rating: 1 out of 5
Visited: September 2022
Many times I have tried to ring for an appointment at allocated time period 08.30am - 0900am only for line to be continuously engaged!
What a complete waste of time and stressful too! The staff just parrot out the same spiel if you ring in the afternoon 'it's just the way the system is..' Terrible, terrible disorganisation.
GP surgery review: the-borchardt-medical-centre
Title: A caring and highly competent team
Rating: 5 out of 5
Visited: August 2022
My wife and I have been patients at this surgery for more than a decade during which we have developed a sense of confidence in the timeliness and necessity of the quality of care we have been receiving from the team at the Borchardt. Time and again we have been left with a sense of gratitude for the team’s competence and their caring attitude from which we, as their patients, have benefited
GP surgery review: the-borchardt-medical-centre
Title: Horrific booking system
Rating: 1 out of 5
Visited: May 2022
They only take bookings on the day. I started phoning at 8.29am and their message system said they were closed. At 8.30 am they become engaged. I then phone over 200 times until 9.20am when finally they answer and say they are fully booked. How is that even possible. I am currently in tears and so stressed by being unable to see a doctor I really don't know what else to do.
GP surgery review: the-borchardt-medical-centre
Title: Very hard for parents to get an appointment
Rating: 4 out of 5
Visited: April 2022
Healthcare at the Borchardt is excellent but it's so incredibly hard to get an appointment, especially for parents of young children who are walking small children to school, trying to keep them safe on the roads, every week day at 8.30. 

Today it took me 115 calls over 24 minutes to get through to reception. They had no face to face appointments left. 

I understand that some system is needed for allocating appointments but there are three big problems with the current 'phone at 8.30' model:

1. Parents with school or nursery age children, people who work nights and many others find it extremely difficult to sit by the phone repeatedly calling at 8.30am. There needs to be another way to see a medic. It is not safe to be making repeat phone calls while walking a four year old plus baby to school.

2. We then have to be ready to accept a phone call at any time that morning. That is unrealistic for tonnes of people, including people who can't answer calls all the time, i.e. those who work in call centres, social care, healthcare or education, and many others. If you miss the doctor's call, you usually have to start the whole nightmare of trying to get an appointment all over again the next day. If you do take the call and the doctor then wants to see you, this is very hard if you don't work from home - a teacher can't just leave her class with no notice, etc. There needs to be a way to agree an appointment time at the time of booking and ideally to be able to book a few days ahead sometimes so that life can be planned around it.

3. There clearly just are not enough appointments for everyone that needs them, and this calling system is an unofficial and arbitrary form of rationing. Many people will give up before reaching call 115 (or more), not because they don't need help but because they are too ill to stick at it or have other responsibilities that they cannot leave for so long. Many others get turned away if they call a little later. I know there is an NHS funding crisis but it is important that you understand just how many people are seeking healthcare and being turned away, without it ever being recorded as they never even get through on the phone. This can lead to people getting help much too late.

I would be grateful if you could consider how you can open up more appointments at the Borchardt and how you can allow people with varied circumstances to access healthcare if this 8.30 calling system doesn't work for them.

Many thanks otherwise for the excellent care and service from all your staff.

Laura
GP surgery review: the-borchardt-medical-centre
Title: The Worst
Rating: 1 out of 5
Visited: February 2022
The absolute worst GP in Manchester. The booking system is outdated and clunky. 

They'll send you texts saying to ring up and book an appointment about important test results but tack on to call before 10:30 but send you the text at 10:32 (true story). 

And despite advertising opening hours of 8-6 you can ring up at 2 in the afternoon and be told by a machine that the surgery is closed but don't worry their opening hours are 8-6 which it is at that exact moment except you can't get through.

Joke of a place.
GP surgery review: benchill-medical-practice
Title: Need improvement
Rating: 1 out of 5
Visited: September 2023
When you try to make an appointment on line and it doesn't go through so you ring up to speake to a member off staff and you are spoken to like you are wasting their time ..... there have been times where I've tried to ring up and noone answers the phones and I've witnessed it with my own eyes they like to ignore the calls the staff on the front desk need some training skills ..... but other then that the doctors are amazing and good at helping with medical needs I've been with them my hole life and I really don't want to have to find a new doctors because of the reception staff
GP surgery review: benchill-medical-practice
Title: Amazing GP
Rating: 5 out of 5
Visited: August 2023
Been registered with Benchill for nearly a year now, and couldn't fault them! The staff are wonderful, and I have a lot of trust in them. Have had no issues getting an appointment, and neither has my partner. Any referrals I needed have been done quickly with no issues. The online form makes it so much easier to get in touch with them, & the doctors, nurses, AHPs & reception staff are all so friendly. 
Have lived in various places in the North West over the years, Benchill is by far one of the best practices I've been with.
GP surgery review: benchill-medical-practice
Title: front line staff lack of empathy
Rating: 1 out of 5
Visited: February 2023
I contacted the surgery as I am feeling extremely unwell. I have already seen the doctor on Tuesday and received antibiotics and an inhaler. I have not seen any real improvement but wanted to wait until the antibiotics had finished. I started to feel worse yesterday and when I woke up at 1.30pm today had really bad shivers and my whole body was really cold.  I called the surgery to ask for advise and was told that there were no appointments left and to contact on Monday for triage. I do understand that the Health Service is under real pressure but a little bit of compassion in the delivery of messages and helpful suggestion would have made such a difference to someone who is frightened and poorly. Just an apology I am so sorry we cannot fit you in but I suggest you call 111 (which the lady did suggest eventually) would have been a much more helpful approach. I felt totally dismissed and inconsequential. I am now waiting for a call from 111 which is nearly 3 hours waiting time. My son and daughter in law have now said they are taking me to the emergency department . When people are ill we just want reassurance and to be treated with empathy.
GP surgery review: benchill-medical-practice
Title: Extremely happy with the service
Rating: 5 out of 5
Visited: October 2022
The receptionist at the groundfloor desk was very helpful when I asked where to go. The receptionist on the second floor was very helpful and polite. My doctor/surgeon and her assistant was extremely nice and made me feel calm and content with my in day surgery to remove a lump. They would make conversation with me and make sure I was okay whilst having the lump removed. I was also asked if I would like a drink and biscuit. Fingers crossed I don't need to go back to benchill medical practice for anything but if I do need something done I will.glad ask to be refered their by my GP doctor.
GP surgery review: bowland-medical-practice
Title: Great doctors, some poor reception staff
Rating: 3 out of 5
Visited: January 2024
On more than one occasion now, I’ve rang up for query’s about medication or for repeats. And it’s always been fine. Today I rang up and was practically shouted out by a lady on reception and to be honest this wouldn’t be the first time, she has spoken to me like this, it’s happened on a number of occasions and to me it isn’t acceptable. The rest of the reception staff are usually lovely. and never have any other problems but I feel this matter needs addressing as I’ve now gone without medication I needed over the weekend, I put in tha request online and the doctor only gave me part of it, which could well be an error but I desperately needed this medication and after being shouted at over the phone, this was the last thing I needed.
GP surgery review: bowland-medical-practice
Title: Positive experience on My Annual Nurse Heath Check
Rating: 5 out of 5
Visited: October 2022
Had my annual Nurse Heath Assessment today which was extremely organised ,  informative , helpful and very reassuring. 
A very  positive experience
GP surgery review: bowland-medical-practice
Title: Telephone contact
Rating: 3 out of 5
Visited: April 2022
I rang the practice this morning I was  No10 in the queue after nearly an hour  I got to one and then it it the phone stared please hold and was just about to get through it disconnected this is not the first time this has happened ( it’s no joke waiting fir an hour to get through to the practice
GP surgery review: bowland-medical-practice
Title: Amazing care!
Rating: 5 out of 5
Visited: April 2022
y dad has dementia and has been having problems lately . The staff have been fantastic in accommodating his needs . Dad has been seen face to face on the same day and we have been regularly updated regarding his results and prescriptions via text messages from the GPs . Dad has been registered with you for many years , but due to moving to a care home out of the area has now sadly left the practice . Thank you for such great care!
GP surgery review: cornishway-group-practice
Title: Poor customer care at reception
Rating: 1 out of 5
Visited: May 2023
Disgraceful !! To send someone away just after abdominal surgery and say "appointments only through the portal only"  disgusting patient care. the receptionist apparently can't book patients in just telling them to go away and click on the link.