janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: peterloo-medical-centre
Title: Poor organisation
Rating: 1 out of 5
Visited: February 2023
Got a message saying surgery needed to speak to me regarding a request for a prescription item. Got thro to surgery 10 minutes later. Was told there was no record of the text. The request for the item was sent in last friday its now the following thursday. Told they cant help me the surgery is closing in 1 minute. This had passed by the time i had finished talking to the receptionist. Was told i would have to (try) make an appointment tomorrow. A week after i sent in the request.
If i cant get an appointment tomorrow then i will have to wait a further 2 days over the weekend.
So it took 4 days to decide to tell me something but we dont know what because theres nothing on my notes. I have to wait and gamble that i can get an appointment tomorrow. If surgery want to speak to me then why cant you make an appt for me.
Yes i know i can use other online methods but by the time youve worked your way thro them all appts have gone.
1 oclock thursday, surgery closed, cant speak to anyone and Practice Manager is going into meetings. Wait till tomorrow!!
GP surgery review: peterloo-medical-centre
Title: Difficulties in communicating with the practice.
Rating: 2 out of 5
Visited: January 2023
As there are difficulties phoning the practice I order my prescriptions through a Boots pharmacy.
This used to work like clockwork but not any more. I still have not received a prescription a full weel after it was ordered, despite the pharmcy sending a reminder after 5 days (which did include a weekend), however two days after the reminder I had another wasted journey and as it was 4pm I could not ring the surgery.
 This is one of many concerns I have about the practice however.
GP surgery review: peterloo-medical-centre
Title: Feel let down
Rating: 1 out of 5
Visited: October 2022
Had a spinal injection several years ago and this practice was brilliant at organising this at Salford Royal. I called in yesterday to try and book an appointment explaining to the receptionist I have tried on the phone at 8 am for over 2 weeks as the pain is now quite severe without success I also explained my hearing loss is a lot worse so I can’t always understand on the telephone. She told me to use the nhs app which I have just done at 8am and 3 telephone triage came up and on each one when I clicked on went to not available. I really don’t know what to do next as although I can hardly walk with the pain A&E are to busy with accidents etc, although I am a OAP I still go to the Gym and I run for a local athletic club so I very rarely bother Peterloo medical centre with ailments, the Doctors and Nurses are probably very good I just don’t know. So sad what has happened to this practice.
GP surgery review: rochdale-road-medical-centre
Title: Helful and caring Receptionist
Rating: 5 out of 5
Visited: July 2023
Really took the time to help me and my Daughter.  Referred quickly for scan  thank you to the 2 receptionist that dealt with my query
GP surgery review: rochdale-road-medical-centre
Title: Good Doctors Surgery
Rating: 5 out of 5
Visited: July 2023
About time I did this - absolutely great practice. 
I came today the receptionists was very helpful although I could see they were busy. 
Got my BP done saw my GP and even got a Goodbye and smile on my way out. 
Been here since birth - I trust the Doctors as well as the all the staff - and they have a hard job - but 10/10 for way treat me as a patient. 
Thanks to all the staff there - keep up the good work.
GP surgery review: rochdale-road-medical-centre
Title: The most caring practice nurse
Rating: 5 out of 5
Visited: January 2023
I have been with this practice all of my life and have had varying experiences of good care and bad care with several doctors throughout the years. However the care I have received from the practice nurse has been consistently excellent. She shows genuine compassion and empathy, and always remembers me even though she must see so many other patients on a weekly basis. Even through a period of her own family bereavement her professionalism and caring nature never faltered. We have shared laughter and tears over the years and she will never know the difference she has often made to my day just by offering an ear and a friendly face. She always offers me the highest standard of care and follows through with any actions necessary. The review guidelines state that I cannot outwardly identify the practice nurse I am referring to and this is such a shame as I feel that she should be given the recognition she truly deserves. So thank you to my angel in a blue uniform, never change!
GP surgery review: rochdale-road-medical-centre
Title: Fantastic Practice Nurse!
Rating: 4 out of 5
Visited: January 2023
I took my elderly mum to see the practice nurse. What a great experience.  Very knowledgeable and caring. Took her time and really went out of way to ensure my mum got the best possible treatment and medication.  Obviously this surgery as a real asset here as other reviews echo my sentiment. Just hope the management appreciate the hard work and dedication of the staff.  Another shining example of some of the superb staff that work in the NHS. Thank you all!
GP surgery review: rochdale-road-medical-centre
Title: Poor experience
Rating: 1 out of 5
Visited: September 2022
Raised a query with the practice re my fathers treatment
Acknowledged 3rd sep and was told most issued would be looked into and responded within 1-2 weeks 
Gave practice 4 weeks to look into and had been chasing where this was up to the past 2 weeks and have not had any response back from practice manager or any of the management team. Felt disappointed by the lack of communication
GP surgery review: rochdale-road-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2022
I have nothing but praise for this surgery. The practice nurse is brilliant and I’m always able to see someone if urgent. I’m totally needle phobic and the staff here have been so accommodating. Highly recommend:)
GP surgery review: rochdale-road-medical-centre
Title: Fantastic Practice Nurse
Rating: 5 out of 5
Visited: May 2022
Today, we took my son to have his pre-school injections. I was dreading it but the Practice Nurse was amazing. She had a wonderful manner and was extremely gentle. It was over in no time and we left with my son laughing and blowing her a kiss
GP surgery review: rochdale-road-medical-centre
Title: Excellent  Practice
Rating: 5 out of 5
Visited: March 2022
I have been with this practice over 5 years and have had varying experiences of good care and there care have been consistently excellent ,and they really took the time to help me.
GP surgery review: the-junction-surgery
Title: Great practice
Rating: 5 out of 5
Visited: November 2023
Haven’t been able to get an appointment for a week 
I finally got through today and the receptionist was extremely helpful 
I explained my problem and she tryed her very best to get me seen the same day 
She called me back and got me appointment with a doctor not to far from me! I want to say Thankyou so much! I really appreciated it
GP surgery review: the-junction-surgery
Title: Terrible
Rating: 1 out of 5
Visited: January 2023
Almost impossible to get through the phone line to make same day/prebook appointments. Lines are open at 8am and after waiting around 60 mins (if you are not cut off by then), there are always no appointments left. Receptionists are rude and not helpful to offer alternative options to patients. Experience with doctor’s and nurses are good, however the experience of the front line staff and the repeated poor experienced of securing an appointment is truly terrible. The surgery does not make it easy for patients to make appointments to be seen to.  The surgery needs to review their processes and improve the way they run the surgery.  Other surgeries are almost operating back to pre-covid levels. Management needs to set up mystery shopper to really see how poor the practice is.
GP surgery review: the-junction-surgery
Title: Not pleasant
Rating: 1 out of 5
Visited: November 2022
It’s not only a tiresome depressing challenge to get through to someone whilst also battling the telephone fault system which seems to be ongoing  and can cut you off at anytime, you then are required to explain your symptoms  ( nothing wrong with that) but I felt like the conversation was all about putting me off .This person seems to have the right to decide whether you get past them  or not . 
It’s awful and so depressing when you also are feeling ill.
What on earth has happened to the once empathetic friendly staff .
GP surgery review: the-junction-surgery
Title: Appalling
Rating: 1 out of 5
Visited: June 2022
I’ve recently visited the surgery after waiting for 4 weeks for the appointment when I was patronised by the doctor about not knowing what my symptoms would reveal, stating that if I felt that badly I should clog up the emergency services at A&E. Albeit, after blood tests, the following day revealed the suspected problem, a possible life threatening blood clot. Some doctors at this surgery think they are god, they need to start listening to their patients. A person knows how they are feeling, symptoms description and previous medical history without the need to trawl through their own records.
GP surgery review: the-junction-surgery
Title: Poor service
Rating: 2 out of 5
Visited: May 2022
This used to be a really good surgery at both Alkrington and Junction, but it has massively gone down hill over the past few years. Staff answering the phones (if you can get through) and on reception can be rude and very short when answering questions, as their role now seems to be about gatekeeping rather than helping the patient. It is very difficult to see a doctor and they have rigid rules in place about how to get an appointment eg you have to justify why you are concerned about your health so that they can decide if you can see a doctor. You can't request to see a doctor based on the fact you think you need to see one. For people with learning difficulties, special needs, or struggling with their mental health who find it difficult to self advocate and articulate what their needs are, the system the surgery has in place has become very hard to navigate and the surgery staff are not making any allowances for vulnerable people.
GP surgery review: the-junction-surgery
Title: Frustrating practice
Rating: 1 out of 5
Visited: April 2022
Telephone service is unbelievably BAD. They have acknowledged that there is a fault and are dealing with it. They must take us for idiots as this problem has been going on for years, yes years. I understand that the lines are busy but to be cut off after waiting 35 minutes is too much to accept. Then to be repeatedly told ‘That is not a valid response’ over and over again needs seriously sorting out.
GP surgery review: the-junction-surgery
Title: Ridiculous
Rating: 1 out of 5
Visited: March 2022
I contacted the doctors for my 8 month old baby on 7/3/2022 I got a appointment to see the gp I found her very patronising and couldn’t wait to get us out the room. I would not recommend this doctor at all and I will not be attending a appointment with her again. I then had to ring back up 10/3/2022 which I knew it’s something I would of had to do from the start because I wasn’t listened to on my first appointment but then to get cut of while on hold and to then get through and be told there was no appointments left to see my 8 month old baby as I no my baby better than anyone and she needed something to help her they referred me to the Rochdale appliance group to wait all day for a phone call and never received one I find it absolutely disgusting that the duty of care to a baby doesn’t matter. All health care professionals as a duty to be there and listen to your concerns as a parent and for there patients.
GP surgery review: the-junction-surgery
Title: Unhelpful & Not Friendly
Rating: 1 out of 5
Visited: March 2022
I have an ear infection in both ears which isn’t very common and was seen to by a doctor from another surgery since Alkrington refused to help me. I was given antibiotics for the infections but the dose has ran out and both ears have not got any better. 

Due to this, I went into the surgery as soon as it opened this morning to find the woman in reception very patronising, unhelpful and unfriendly. I was in tears whilst I was talking to her my experience was that bad. 

She refused to help me. She said I wasn’t allowed to just walk in to the surgery to book an appointment, that it had to be over the phone. I told her I couldn’t ring them and she still refused to help. She said that she would ring me and told me to “wait in your car or something” . I was crying and saying that I didn’t have a car and that I had walked there and she got very irate and huffy with me. She shut the reception door and rang me whilst I was still in the building and took all of my details again about my issue as if she didn’t know what was wrong with me already since I had already told her. This was really pointless and I was so upset. I was already in the surgery so why did she have to ring me? 

I have been booked in for a “triage - over the phone appointment” later today. I genuinely don’t see the point in a phone appointment. I told her I physically needed to see a doctor since I had seen one at another practice and the infections hadn’t gone so someone needed to look at my ears again but she refused. 

This appointment will be my last, I am changing doctors surgeries! I will also be raising a complaint. The fact that you can’t walk into the surgery to book an appointment is disgusting!
GP surgery review: the-junction-surgery
Title: The impossible dream!!!
Rating: 1 out of 5
Visited: March 2022
Really really nigh impossible to get through on the telephone to try and get an appointment!! I needed to see the doctor for an prescription regarding an issue I have had for the last 15 years!! I have ended up having to take two weeks of work with my issue. Up to the writing of this review 21/03/2022, I still have not been able to get through!! So no medication, no sick note so I can get paid!!! Very very disappointing especially after all the support given to the NHS through the pandemic.
GP surgery review: the-junction-surgery
Title: Useless
Rating: 1 out of 5
Visited: February 2022
Not only is it impossible and frustrating to get through on the phone, they are not fulfilling repeat prescription requests.  I know 2 people that use different online prescription request services and we all have a problem with prescriptions that should be repeated every 2 weeks.  The receptionist claims they didn't receive the request but who do you believe, them or 3 different pharmacies?  Especially when the monthly medications go through no problem. 
 
I have on occasion had to argue with the receptionist that the prescription is due fortnightly, not monthly, so it doesn't take a genius to figure out someone is deciding it's not due yet and dropping them in the bin!  This has been going on for months but now we can't get through on the phone it is a major issue that means we're going without medication.
GP surgery review: windermere-surgery
Title: Not great
Rating: 1 out of 5
Visited: September 2023
This practice used to be good but now it's changed for the worse. 
Atleast the nhs offer plenty of variety so I'll find another surgery
GP surgery review: woodside-medical-centre
Title: Unable to see a GP face to face
Rating: 0 out of 5
Visited: February 2023
Several questions from the receptionist who I totally understand is doing their job, however I felt I was spoken to in a manner that did not show any signs of compassionate care. I was in a lot of pain, not sleeping, having had previous back surgery.  
I was informed on the third conversation that I could not see a GP. I was told I could ring again at 08:00 tomorrow. I explained I had been ringing since 08:00 this morning. I also asked on initial phone call about the GP also checking lesions also on my back. The receptionist on the second call said I could email a photo? Clearly, no size could be obtained.  
The whole system is in need of an overhaul, if this is how vulnerable people are made to feel, then I am sorry but the Patient Feedback is shocking, Woodside Medical Centre have already let my daughter and niece down massively but as I have been a patient for more than sixty years I have stayed with them.  
I am appalled at their uncaring attempts to reduce the face to face appointment system.
GP surgery review: woodside-medical-centre
Title: Phone lines
Rating: 2 out of 5
Visited: January 2023
Rang today for appointment it connected at 8 but said surgery is closed tried again said closed, then tried again and it says number not recognised, this is not the first time this has happened, phone lines not fit for purpose and a risk for some patients.
GP surgery review: woodside-medical-centre
Title: Overwhelmed
Rating: 1 out of 5
Visited: October 2022
I've been with this GP since birth. Pre-covid I had no shortage of good things to say and had recommended them several times to people. Now, however is a different story.

For some reason the ability to book appointments online was taken away, leading to being told to queue up outside in all weathers before the surgery opens at 8am for an appointment. I'm physically impaired and this is honestly a fairly impossible ask, as the appointments are not for any close time and therefore I'd be expected to leave and return when operating with very limited mobility. Good luck on trying to phone up as the alternative though, you'll be hung up on or the line will be busy for well over an hour, possibly in the hopes you'll give up as you know there'll be nothing left. Don't be so silly as to try and book appointments with the GP in advance, either, though. They don't do that.

The entire roster of doctors seems to have more or less completely changed multiple times over the last two years. It's frustrating to always have to explain one's medical history anew at every appointment.

Honestly I can't say I plan to stay here. If you've a job or anything prohibiting you from queuing indefinitely outside for a maybe-appointment, this is not the place for you. They can't cope with the increasing local demand and it shows.
GP surgery review: droylsden-rd-family-practice
Title: Appointment
Rating: 1 out of 5
Visited: June 2023
in a queue on the phone got answered asked for a appointment said yes I said what it was for and was told no appointment  doctor text me to make appointment for test results can't get one could be dieing for all I know
GP surgery review: droylsden-rd-family-practice
Title: Immediate help
Rating: 5 out of 5
Visited: May 2023
My Doctor phoned me at 8.30 am for a health review.
He wanted to see me and by 9.30am I was in his office being examined. That’s 1 hour after the phone called.
Booked in for blood tests and x rays tomorrow.
Couldn’t be any better could it?
On top of that there is a new lad on reception. Only been there a couple of weeks. Really pleasant young man.
GP surgery review: droylsden-rd-family-practice
Title: Impossible  to make appointments
Rating: 1 out of 5
Visited: March 2023
I give this health centre  a 0 out of 1000 because you can never get an appointment!  Even when some patients  are vulnerable adults or under social services 
The waiting is always a que on the phone or actually going there.  They don't help you at all   the staff are useless  and especially when you need an inhaler  I don't recommend this place
GP surgery review: droylsden-rd-family-practice
Title: Superb practice
Rating: 5 out of 5
Visited: March 2023
My husband received excellent care from the doctor, nurse and the receptionist at the practice.  It is so comforting to know that this practice really cares about patient dignity and well-being.  Nothing was too much trouble.  Thank you so much.
GP surgery review: droylsden-rd-family-practice
Title: Wonderful service
Rating: 5 out of 5
Visited: January 2023
Telephoned for chat with a GP. Phoned me back within 30 minutes, prescription at the chemist within 45 minutes and arranged a hospital visit for tomorrow.
I have only ever had 2 arguments in the surgery and  they were with other patients who were being so abusive to the staff.
GP surgery review: droylsden-rd-family-practice
Title: Impossible to see a doctor
Rating: 1 out of 5
Visited: January 2023
After being on hold for over 20 minutes, 6th in the queue was told all appointments had gone. this had happened 6 times in the past 10 days. Cannot book as only accepting on the day appointments. since when has it become a lucky dip to see or speak to a doctor? i would have better luck winning the lottery!
GP surgery review: droylsden-rd-family-practice
Title: It’s impossible to get an appointmen GP.
Rating: 1 out of 5
Visited: December 2022
I’ve got 2 operations on my spine. In March 2021 I did MRI in the Northern Manchester Hospital. Still waiting for the results and meeting my GP or surgeon because I’ve got pain in my neck and back where the operations were done.
GP surgery review: droylsden-rd-family-practice
Title: No compassion or care
Rating: 1 out of 5
Visited: November 2022
If I could put a 0 star review I would. Even before lock down I didn’t have the best experience with this doctors and booking appointments. Now however it’s actually impossible to see someone. I’ve been told that you can’t get a bookable appointment and the only way to see someone is to call at 8am. How are you supposed to manage that if you work full time. When explaining that my need wasn’t an emergency the receptionist was rude and just say that’s all there is. Disgusting
GP surgery review: droylsden-rd-family-practice
Title: Needs urgent care
Rating: 1 out of 5
Visited: August 2022
Unable to get through.  Appointments for 1 month in the future.  Needs to close or move to a better practice
GP surgery review: droylsden-rd-family-practice
Title: Very happy there
Rating: 5 out of 5
Visited: June 2022
I have no complaints at all.
The staff and the doctors have always given me 100% attention and reassurance
GP surgery review: hazeldene-medical-centre
Title: great pracrice
Rating: 5 out of 5
Visited: October 2023
very helpfull and fast with repeat emergency  medication was very surprised and happy with how helpfull every time i have called for help, definately recemend  this surgery
GP surgery review: hazeldene-medical-centre
Title: Abhorrent
Rating: 1 out of 5
Visited: June 2022
Took 6 weeks to get my autistic son an appointment with the pediatrician and then as I arrived early for his appointment I got a text saying we had missed our appointment. Apparently the doctor never turned up but they decided to message me at 3pm (10 mins before his appointment) saying I was the one that had missed the appointment.....they even let me book in when I arrived. 
Now, I am battling to get a phonecall consultation, that should have happened yesterday, for my 15 year old daughter that has a UTI. 
Worst GP practice ever. Wait up to an hour on the phone, wait forever for a call back and if it miraculously happens you're almost certain to be told you have to go in anyway. 
Any queries you have and you go in to see them you're just blatantly lied to, to your face. 
Receptionists do not care one bit.
GP surgery review: mp-victoria-mill
Title: Best care
Rating: 5 out of 5
Visited: October 2023
A big shout out the nurse who demonstrated best patient care while taken my blood samples. More of her kind is needed in the centre. 
Thank you and keep the flag flying.
GP surgery review: mp-victoria-mill
Title: Great reception staff and two of the best gps
Rating: 5 out of 5
Visited: June 2023
Both gps in this surgery are brilliant at what they do they go through everything explain everything with care and compassion there on the ball with follow up’s referrals and give you best treatment and advice there is also 1 receptionist in particular that would go above and beyond to help get the answers or help you need I appreciate all the help from this person and the 2 gps thank you so much