janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-junction-surgery
Title: Very poor
Rating: 0 out of 5
Visited: January 2023
I've found the reception staff to be as reviewed by others - rude and can't wait to get you off the telephone, they feel like gatekeepers blocking you from getting an appointment.  
I feel the doctors here aren't listening either, if you have complex issues that need investigating over time, it seems as though they just want to shove pills at you rather than get to the root cause of the issues and resolve these. Instead they give tablets to make to issues go away, but I don't feel that tablets are the answer, they have side effects etc.... It's best to find the issue.  
Not so happy at all. Having to go back and back and back again to force them to take complex issues seriously isn't the way it should be, it's wasting appointments that others could take - if others are getting the same issues no wonder Dr's are busy! In my experience, the previous Dr's at this surgery actually listened and wanted to understand issues to resolve them.
GP surgery review: the-junction-surgery
Title: Extremely rude and dismissive reception staff
Rating: 2 out of 5
Visited: December 2022
I’ve had no issues with the doctors and the nurses are particularly helpful, however, the reception staff are utterly dreadful. Rude and dismissive, and you always feel like everything is a little bit too much for them. I’ve previously asked for help or advice and I’ve been cut off before even finishing my sentence. Rude. Rude. Rude. Completely unacceptable. Some patients will be going through some of the toughest times and they should at least be spoken to like their concerns are legitimate and with dignity.
GP surgery review: the-junction-surgery
Title: Poor compassion from reception
Rating: 2 out of 5
Visited: June 2022
Both ladies on reception are rude and abrupt. They don't allow you time to finish a sentence, and always seem to make the process difficult.
They are the face of the Junction Surgery, and patients don't go there for fun! Some sympathy & compassion wouldn't go amiss. 
I wouldn't normally complain, but my experiences with the reception have been the same in my last 5 visits over the past year.
GP surgery review: the-junction-surgery
Title: Terrible surgery
Rating: 1 out of 5
Visited: February 2022
If I could go back in time I would have never registered at this surgery even if I had to travel to another city? Why? Because they do not take a patient centred approach, they hardly actually listen to the patients symptoms and they will rush you out of the surgery within minutes.
GP surgery review: the-junction-surgery
Title: Best practice ever!
Rating: 5 out of 5
Visited: February 2022
I moved into the area from the dewsbury area and the quality of care  in this practice has been nothing of phenomenol. The receptionists are friendly and the doctors have great knowledge. They have supported me in dealing with me our long health issues and have been fantastic. Have finally found the right practice !
GP surgery review: the-junction-surgery
Title: extremely poor service
Rating: 1 out of 5
Visited: February 2022
had an appointment with the doctor, after waiting for 45 minutes in the waiting room the doctor finally called me in as soon as i sat down in his office his phone rang. he apologised to me and said it is a family emergency so i said thats fine. then he sat there talking casually on his phone for almost 25 minutes! then he did his check up and when i asked him about my an ear infection that i have been having, he got annoyed. what a terrible service.
GP surgery review: the-junction-surgery
Title: Very disappointed
Rating: 1 out of 5
Visited: February 2022
I had a telephone appointment with a doctor 2 days ago to discuss my health issue but literally within 2 minutes he said I have to go, is that ok? Well no it’s not ok but I felt rushed and after the phone call I felt very frustrated. Also they blame the pandemic for the everything. I regret registering at this place.
GP surgery review: the-waterloo-practice
Title: Helpful information
Rating: 0 out of 5
Visited: December 2022
I had a routine blood pressure test and I thought it was a little too high so I asked to see a doctor and after that consultation I had an ECG then I was put on a course of medication and was sent a booklet about type 2 diabetes. That’s where I am at the moment, on medication for angina and helpful information on diet to try and lower cholesterol and diabetes levels.
GP surgery review: the-waterloo-practice
Title: great practice
Rating: 5 out of 5
Visited: November 2022
i moved to the area about 12 months ago ,i didnt want to change my doctors where i had previously been for 20+ years but i was out of area , so glad i was ! this practice so far has been superb ,it has dealt with any health problems i have had quickly and efficiently and i cant praise them enough
GP surgery review: the-waterloo-practice
Title: Exemplary service
Rating: 5 out of 5
Visited: October 2022
I rang the practice today with a potentially deteriorating condition and the receptionist who took brief details promised me a telephone call from one of the doctors before the day was out.
Ten minutes later my own named GP rang and took a brief history of my condition. I was offered a face to face appointment in the next 30 minutes and was examined, treated & prescribed appropriate medication with instructions to get in touch again if my condition didn't improve.
Very reassuring and impossible to improve on this high standard of care. Thank you.
GP surgery review: the-waterloo-practice
Title: No problem
Rating: 1 out of 5
Visited: July 2022
Always held the Practice in great esteem until July when I was de registered after being with them for 50yrs saying I was out of there area to which I have been for most of the 50yrs given 30days to register with another Doctor very frustrating and upsetting  when at 76 yrs of age is devastating, it’s made me ill. But I would still like to Thank the doctors that were in the past for looking after me until now . I feel let down by the practice so I wish them all the best !!
GP surgery review: the-waterloo-practice
Title: Excellent care and kindness
Rating: 5 out of 5
Visited: May 2022
My mum hadn’t been well for a couple of days. 10am this morning when she said she kept falling, she asked if she should call 111, I said no, call your practice. She was added to the triage list. ANP called her back at 12.30, spoke to her & then rang me, at mums request, to tell me the plan. I explained the history & my concerns & she immediately offered to visit. ANP rang me after the visit to reassure & renew plan/options. This, ladies & gentleman, is the excellent care that primary care provide day in day out. Thank you Waterloo Practice for your care.
GP surgery review: the-waterloo-practice
Title: Lovely doctor
Rating: 4 out of 5
Visited: March 2022
I recently had a criminal injuries claim form to be completed, as it had been refused first time. My  doctor contacted me and asked the appropriate questions that where needed to fill in the form. When I received the form it was very thorough and accurate, this led to a successful claim. I can't thank my doctor enough on this and other occasions, she has also listened and spend time with me over the phone to talk about my health and well-being, always polite and courteous. Thankyou doctor.
GP surgery review: university-health-centre
Title: Completely unsympathetic
Rating: 1 out of 5
Visited: September 2023
The impression given by the staff at the University Health Centre is that they do not remotely care about people's health or well-being. The appointment policy is ludicrous. I am trying to be better and they do not care. "Computer says no" would be an apt motto for this organisation. It's a consistently depressing state of affairs. Better staff training as well as a complete revision of how appointments are administrated needs to be a top priority. I am still waiting for test results for an appointment I had 10 months ago. I got this appointment after grovelling to the person on reception. That should not be necessary and does not work with other staff where apathy is painfully apparent.  I have not heard anything since and am still waiting for my results.  Are the doctors good there? Who knows.
GP surgery review: university-health-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: May 2023
Ive been visiting the practice for around 20 years and my recent experience was in line with every time I have visited the practice. 
I was treat with a genuine concern and seriousness. 
I’ve always been impressed with the doctor’s persistency, if I’ve gone in with something I’ve been mildly concerned about they have done everything to put my mind at ease. 
I quite often talk up the practice when the conversation of the state of the nhs is brought up. I’ve never had the feeling of being passed off or that my concerns weren’t valid.
GP surgery review: university-health-centre
Title: Completely Disappointed
Rating: 1 out of 5
Visited: December 2022
Very disappointing practice. Receptionist gave a telephonic appointment with the doctor and told me to expect the call between 1400hrs to 1800hrs. However, the doctor called early at 11:10 am. The doctor called again at 14:09. In both the cases phone rang only once and got disconnected by the time I even noticed the call. Mind you I have been clinging to the phone all day long in the expectation of a call. When I called back the health centre at 14:10 to connect me to the doctor ,the receptionist was very rude and asked me call back again next morning. I have been having blocked nose, runny nose, and a severe cough which is not letting me sleep since past 6 days. This futile exercise of calling again tomorrow is only making my symptoms worse. Worst experience so far.  It would have been possible for receptionist to pass on the phone to the doctor as it had only been few minutes since the call was missed at 14:09. Very inhumane treatment by the receptionist. I guess receptionist might only be acting on already set policies by the health centre.
GP surgery review: university-health-centre
Title: Disappointing Service
Rating: 2 out of 5
Visited: June 2022
To get an appointment, you need to ring at 8:15, but when doing so I have had to ring around 20 times each time before someone picks up. I understand this practice may be overrun, but I still feel that my needs have been neglected. When phoning up a few weeks ago for an appointment with my doctor, I was only allowed to speak to a clinician who said they would refer me to the mental health team, yet I never heard anything. It took an a&e trip to get any form of service, and even after that and after explaining that counselling would be beneficial, I was referred to the wrong place (a crisis line) when i was told it would be counselling. When attempting to get my medication in the past, I was not allowed to go through the NHS app when ordering my prescription, yet when ringing I was interrupted many times by the reception team as they told me to order my prescription online even though I could not do so because I have to speak to a doctor first every time. It has led to me being without my medication for over a week multiple times, causing awful side effects. When I attempted to see a doctor due to having tonsillitis, I was told that it would actually be easier for me to phone 111 and go to a&e just for some antibiotics, rather than get an appointment with a practitioner. I changed to this GP when moving to Huddersfield for university in September and it has been disappointing from the start. I now feel the need to change to another service much further away so that my needs can hopefully be met.
GP surgery review: crofton-and-sharlston-med-prac
Title: Rudeness
Rating: 3 out of 5
Visited: December 2022
Up until this point, I’d like to start by saying that, generally, most of the doctors are helpful, supportive and proactive at Crofton. 
But……..I have had an ongoing problem for months, which hasn’t been resolved yet. I have been to the doctors on numerous occasions and am getting increasingly worried and worse. I booked yet another appointment last week,  in the hope that I would get help to improve my health, but when I asked if they could help me, I was just met with a very abrupt ‘no’. I now have to wait for 4 weeks for a hospital appointment. I am really struggling and will suffer a lot, waiting this long.  I got the impression that the doctor was fed up with me and wasn’t willing to listen or take a look at my problem. It’s something I believe a doctor could help me with, as I wait for a hospital appointment, and would ease my suffering. They were very rude, disrespectful and spoke down to me. I was shocked at their attitude. No one deserves to be spoken to like that, especially for just asking for help. Truly disgusting behaviour that shouldn’t be tolerated. How dare they?
GP surgery review: crofton-and-sharlston-med-prac
Title: Professional Service
Rating: 5 out of 5
Visited: June 2022
Had a nurse appointment Friday 17th June where she was very professional, patient and calm with me. She explained everything that she was doing and the reasons why, she was very thorough. More often that not people complain rather than compliment which is why this should be recognised. This practice is an amazing practice, doing an amazing job under the current pressures that Primary Care is facing. Thank you for your care. Helen
GP surgery review: crofton-and-sharlston-med-prac
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2022
I am so lucky to be on their list, they are excellent with their treatments and so reassuring when you feel terrible, this is the best practice around, the nurses are great and also Reception Staff, thank you for looking after me so well
GP surgery review: maybush-medical-centre
Title: NHS App
Rating: 4 out of 5
Visited: January 2024
Great Practice and always very helpful.  I have found that there is confusion when I mention the NHS App and its capability - for instance in ordering prescriptions and adding prescription items to the app by staff.
GP surgery review: maybush-medical-centre
Title: Efficient process
Rating: 5 out of 5
Visited: October 2023
A very Smooth and efficient way to have a flu jab. Setting up the practice on a Saturday to exclusively administer the flu vaccine is a sensible and successful use of NHS resources.  Staff were very welcoming and knowledgeable.
GP surgery review: maybush-medical-centre
Title: Great organisation
Rating: 5 out of 5
Visited: October 2023
Annual flu jab.  Well organised from staff who booked the appointments, people who were directing where to go, and the nurses.  All were welcoming and friendly, excellent experience.
GP surgery review: maybush-medical-centre
Title: Vaccine
Rating: 5 out of 5
Visited: October 2023
I had a very a good experience when I visited Maybush Medical Centre today for my influenza vaccine. It was very easy to book my vaccine over the telephone. You can also book online. The clinic was good and even though I was very early to my appointment I was seen straight away by the advanced nurse practitioner and left within 10 minutes.
GP surgery review: maybush-medical-centre
Title: Poor  practice
Rating: 3 out of 5
Visited: October 2023
Attended for flu vaccination  person I saw didn't  introduce himself,  didn't  give me any information  and was very  disinterested  in the job he was doing
GP surgery review: maybush-medical-centre
Title: Great Service
Rating: 5 out of 5
Visited: October 2023
I arrived for my flu jab and was escorted to a seat. I was then called over to a seat, where an NHS member of staff told me their name, checked my details, explained what I was being given then asked which arm I wanted it on. Once this was completed I was escorted outside.

The whole process took around 5 minutes. The people around on the day were extreamly helpful and kind. I have no hesitation in recommending this service and the staff concerned.
GP surgery review: maybush-medical-centre
Title: Efficient experience
Rating: 5 out of 5
Visited: October 2023
Attended for my flu vaccination today and it was very well organised, from making the appointment to attending today. Well done everyone.
GP surgery review: maybush-medical-centre
Title: Well organised
Rating: 5 out of 5
Visited: October 2023
I went for a flu jab this morning and everything was extremely well organised with people directed where to go and what to do, with all staff being friendly and helpful. I didn't have long to wait and the nurse giving the injection was friendly and efficient, and gave a pain free jab.
GP surgery review: maybush-medical-centre
Title: Quick turnaround not a long wait.
Rating: 5 out of 5
Visited: October 2023
We were greeted by friendly staff and put at ease and the Nurse was efficient and quick and explained everything regarding symptoms and after care. Would recommend the practice any time.
GP surgery review: maybush-medical-centre
Title: Useless
Rating: 1 out of 5
Visited: October 2023
they tell me to put cream on my hands every time I come in, I've had the problem many times where the skin on my hands breaks out until they bleed, the creams I buy myself work better than those prescribed by Maybush.  treatment at my own expense because maybush cannot treat any of the problems I come with.
GP surgery review: trinity-medical-centre
Title: Worst in Wakefield!!
Rating: 1 out of 5
Visited: November 2023
My recent experience with this GP surgery has left me deeply disappointed. I initially requested an appointment through their app, provided my reason, but received no response. When I visited the clinic at the specified time on Friday at 5pm, I was informed that it was merely a request, and they would get back to me.

On Monday, I received a message stating I had a scheduled call with a clinician, but to my dismay, it wasn't with a GP. When I inquired about a GP appointment, I was told I'd have to wait for two weeks due to the perennial issue of patient overload. This left me perplexed about why they maintain such large patient lists when they can't manage the demand effectively.

The GP surgery, which used to be excellent, has deteriorated significantly. The online booking system has become unreliable and misleading. The staff appears unprofessional and lacks the necessary knowledge to provide compassionate care. These issues may be linked to poor management practices, which is disheartening given that taxpayers' money supports this service.

Even during consultations with GPs (if one manages to get it), it feels rushed, possibly due to their efforts to accommodate more patients and administrative tasks. If the practice cannot meet its commitments, they should consider reducing their patient list to ensure better care. My overall experience with this surgery has left me extremely dissatisfied, and I would rate it as close to zero out of five.
GP surgery review: trinity-medical-centre
Title: Shocking practice
Rating: 1 out of 5
Visited: November 2023
Shocking service, they make it out like they are doing you a favour and it’s a nightmare to actually see a GP, been with them for a few years and still never had a face to face with one, I am always fobbed off on the clinicians who can’t answer any questions.  Please can I rather keep my money you take every month off my salary and pay for my own private healthcare.
GP surgery review: trinity-medical-centre
Title: Abysmal service
Rating: 1 out of 5
Visited: June 2023
Request a prescription at your own peril especially if it’s for lifesaving medicine they don’t care and pass the book constantly, this was the best in town once upon a time but sadly no more I will be relocating at the earliest chance.
GP surgery review: trinity-medical-centre
Title: Used to be a wonderful practice
Rating: 1 out of 5
Visited: June 2023
This practice used to be a wonderful but now it’s at rock bottom. Every time you request to speak to the practice manager they are always in a  meeting, or not working that day. If they   ask you  to call back  when you call back they’ve  have gone home early. You leave your number they never call back. 
They never look at your medical notes, so you repeatedly have to give your medical history. Ever time is a new practitioner and very rarely a doctor calls  you back on a tel appointment. They are wasting money and time through not being professionally organised or sufficiently trained to meet the needs of the person that needs medical help. I’m An -ex  nurse and if my work ethic had been like this , then I would have expected  to be removed. Sadly the  compassion they once had has long gone, the professionalism they once had has also gone. I really don’t know how long it’s going to hang together which is again sad really.
GP surgery review: trinity-medical-centre
Title: Mental health
Rating: 1 out of 5
Visited: May 2023
Suffered with mental health problems (depression/anxiety) for yrs but I'm really struggling with anxiety atm, plucked the courage up to finally get help and what a absolute waste of time, didn't even get to speak with a Dr, received a phone call from nurse, not one question asked about how I was feeling, how anxiety was effecting my now none existence life, nothing, told no medication can be prescribed due to having asthma  and told to contact turning point therapies myself even though i explained that was something I was struggling with and couldn't do.. and that was basically it, goodbye, I felt worse than ever after that call ended and would be extremely reluctant to ever ask for help again.. so much for helping pple with mental health problems
GP surgery review: trinity-medical-centre
Title: Bad gp practice. Avoid!
Rating: 1 out of 5
Visited: March 2023
Under the care of this clinic since 2019. Totally lack of real care and understanding of complex medical conditions! From reception to doctors and most of the staff, they all need serious training in customer care and medical knowledge. Terrible gp practice!
I am looking for a new gp as we speak. Avoid if you really need profesional medical help! This isn't the one 4 u.
GP surgery review: trinity-medical-centre
Title: Poor appointment availability and misleading booking process
Rating: 2 out of 5
Visited: March 2023
The online booking process looks great and seems to have excellent availability, but this is only an "appointment" to request the booking team look at your request. Seems like a fudge to hit targets.

Once you get through this, it seems the next routine appointment is over 6 weeks away. I work in primary care and this is more than double the time in any of the 6 practices I work at. This delay is making me reconsider if my appointment is routine or should be classed as emergency.

Please do not use the NHS app booking service in this way to manipulate access target results, and review processes or staffing levels so routine appointments can be seen in reasonable time and do not get escalated to emergency or hospital emergency department visits.
GP surgery review: trinity-medical-centre
Title: Very Unaccommodating
Rating: 1 out of 5
Visited: March 2023
I requested for blood workups since I have had abnormal results in a previous GP, they dismissed me right away without taking my history. Did not even take my baseline when I registered. There is no excuse for such poor service as a good number of GP patients are streaming to Hospitals, putting more pressure in our A&E as these patients can be sorted out by the GP.
GP surgery review: trinity-medical-centre
Title: I do not recommend this gp to anyone!
Rating: 1 out of 5
Visited: March 2023
Happy to quit this gp!Well, where to begin my review from..... The reception employees are clearly not competent enough for their job tasks, the so called gp's are useless if you ever get the chance to see them at all, the online website is confusing, badly managed and outdated. 
Avoid this clinic if you really care about gour health!