janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: priory-surgery
Title: Shambolic service
Rating: 1 out of 5
Visited: December 2022
So disgusting service! The receptionists are so rude and unhelpful that it is beyond tolerance. It seems they are paid just to advise 'call between 8 to 9 tomorrow morning, fully booked today'. No matter how many times I call between 8 to 9am, call gets disconnected, I can never get hold of them. What a service to patients! I needed urgent medical care, I tried to get hold of them for weeks before my situation got worst, then I called 111 and luckily got an emergency appointment.
Extremely unhelpful receptionist in Priory surgery, they need to be replaced immediately. They are supposed to serve patients but they are absolutely opposite. There is no email ID, message service to contact them other than phone and they are not of any help over phone. Is it the service we are paying a fortune per month as NI?
                  If asked, they always complain about shortage of staff. My point is everywhere it is the same, but what are they doing as their responsibility? Highly and highly disappointed.
GP surgery review: priory-surgery
Title: Very helpful practice
Rating: 5 out of 5
Visited: December 2022
A member of staff went out of her way to sort out a problem which I had been unable to resolve and got back to me with the result very quickly in a professional manner.
GP surgery review: priory-surgery
Title: Totally useless
Rating: 1 out of 5
Visited: November 2022
They just sit-down there doing absolutely nothing
* no routine appointment
* No one even speak to you if you call after 9 in morning all they said run out of  appointment. 
* They will take any opportunities to avoid you to see you or divert you to alternative service like A&E or emergency GP or urgent treatment center 
* When you call at bang on time they said doctors will call back!! good luck with that.
GP surgery review: priory-surgery
Title: Possibly one of the worst GP Practice in Bucks
Rating: 1 out of 5
Visited: September 2022
This is the worst GP practice I have seen in my life; you will never get a chance to book an appointment. They have a very 'funny' booking system is in place, bookings can be made only on the day of the appointment, and the lines are opened only 8 am to 9am, during this period you will never get a chance to reach the receptionist at all.  If you are working, you will lose half a day calling them. The staff is very unfriendly and rude. Please never use this surgery if you are new to the area.
GP surgery review: tower-house-surgery
Title: Receptionist
Rating: 1 out of 5
Visited: February 2023
I called the practice today to request some more milk thickner for my 2 month old daughter who suffers with reflux. I have done this twice before over the phone and there has been no problems. I would like you to bare in mind I live half hour walk away from the practice and do not drive. When I called I was told that there was nothing they could do but come and put a prescription in at the practice as this is the new rules. I appreciate that very much but my daughter in on her very last bit of thickner and needs it desperately otherwise she suffers with reflux, the receptionist rudely told me that it was my fault and I should have given it a week before it ran out. Number one, the milk thickner only lasts a week and number two if you had given warning to all patients before this rule change then nobody would have this problem. I feel it is ridiculous that I am made to walk all the way there just to put in a new prescriptions every week. I explained all of this to her just to be met with one minute of silence before she hangs up on me. I'm not normally one to complain like this as the receptionists are usually very pleasant but I feel guilty now that my daughter will suffer with reflux as the receptionist made me feel like this. I have since brought some myself out of pocket which I can't really afford at the moment as I am that desperate. Just give people more of a warning next time, it's not hard.
GP surgery review: tower-house-surgery
Title: Excellent, thorough care
Rating: 5 out of 5
Visited: January 2023
I have been fortunate enough to be with this practice since I moved to High Wycombe in 2008. I  have seen several doctors over the years, all helpful, kind, and professional. Recently I saw one of the senior partners who gave her usual top notch care: pro-active, efficient, reassuring. Also, for a cold that had developed into tonsilities and a sinus infection, I was able to see one the practice's paramedics on the day I contacted the surgery. A thorough exam and a prescription from her soon sorted out my condition.  A new system is in place which makes it much easier to see a health care professional in good time and I have always been grateful and pleased with the care I have received including thorough examinations, proactive referrals, and help with prescriptions.
GP surgery review: tower-house-surgery
Title: Very Helpful Staff
Rating: 4 out of 5
Visited: January 2023
The receptionist and others at the practice are helpful when ringing and contacting the practice via their website. Advising who to contact and what what needs to happen.
GP surgery review: tower-house-surgery
Title: Fantastic Service
Rating: 5 out of 5
Visited: January 2023
I’ve had an illness for several weeks and had a few in surgery and phone appointments.  I cannot stress enough how impressed I have been with the service and care I’ve received.  Both doctors I saw were exceptional they were caring, explained why I’m feeling so poorly and detailed the medication I was receiving and why. The receptionists were also very polite and understanding during all calls.
GP surgery review: tower-house-surgery
Title: Terrible
Rating: 1 out of 5
Visited: December 2022
This surgery was a good place years ago easy to be seen and care at the front desk but sadly now is unable to do the basics required by patients.
Receptionists are rude in a place where people need the first contact to be caring and helpful.
Making an appointment with a doctor is almost impossible with 'lines are at capacity, call back later' what you are greeted with when calling. When no other option but to visit the Surgury in person you are told you have to call by phone.
Messages through the online portal say will be replied to within 2 days, but are ignored and never responded too.
The whole practice seems in need of an update.
GP surgery review: tower-house-surgery
Title: Friendly & respectful
Rating: 5 out of 5
Visited: November 2022
Having transferred from a practice that I found obstructive, inefficient and unhelpful, I am pleased to report that Tower House have been friendly and efficient in all respects and that I have been treated with respect and kindness.
GP surgery review: tower-house-surgery
Title: What has happened?
Rating: 2 out of 5
Visited: October 2022
I have been registered with this surgery for about 8 years and it used to be great. Helpful staff, you could always get through and see a doctor when needed. However, over the past year, it has become one of the worst practices I have ever experienced. You can never get through on the telephone. When you do - after holding for 30-45 minutes - there are no appointments left and the receptionists - who must also feel frustrated - are unhelpful. I understand that they have lost a few doctors, but what is being done to replace them? I only use the surgery when necessary, which is not often, but if I do, it's because I am genuinely unwell. What are people meant to do if there is no place that will provide medical care sufficiently without causing more frustration and stress?  It is not right to treat people like this.  Please do something about this woeful service.
GP surgery review: tower-house-surgery
Title: Dependable & Professional
Rating: 5 out of 5
Visited: September 2022
In the second half of 2022 , over approximately 4 - 6 months I experienced a bout of deep depression. All staff at Tower House Surgery were extremely helpful, understanding & accessible. 
I do not generally fill in reviews etc.. but I wanted to send my gratitude to all members of staff at the surgery, without the service they provided I feel I would have struggled to be in the position where my issues are far less pronounced & do not affect my mental health/happiness at this point.
I am relieved that regardless of the current financial/societal pressures on the NHS the surgery had been able to provide me, personally, such a great service.
GP surgery review: tower-house-surgery
Title: Reassuring Nurse +
Rating: 5 out of 5
Visited: May 2022
I saw the nurse for my Diabetic review, she was very reassuring, taking time to explain the tests and listened as I talked about my diabetes. I came away feeling a lot of care had been taken with my appointment. I also had a similar in depth follow up GP appointment with the Dr as well. Well done Tower House
GP surgery review: tower-house-surgery
Title: Caring Front End & Medical Staff
Rating: 5 out of 5
Visited: May 2022
Ignore Google Reviews as I found the complete opposite. New to the area this was my closest practice & I found all the reception staff extremely polite & helpful. The service from all the doctors & nurses I found was carried out with my health & wellbeing at the forefront at all times. Thank you to all who work in this Surgery
GP surgery review: carrington-house-surgery
Title: Practice with good improvement
Rating: 4 out of 5
Visited: June 2023
I am seeing a positive improvement in the way my surgery is now dealing with patients. I, of course can only speak for myself. After going through a very bad experience with few receptionists, I am absolutely delighted to say that my recent experience has been wonderful and I no longer have that dreaded feeling just before calling the surgery. Please, keep up the good work.
GP surgery review: carrington-house-surgery
Title: Hospital tests not actioned and/or communicated
Rating: 1 out of 5
Visited: May 2023
Appreciate that NHS is under a huge amount of strain due to Covid which explains why i have not chased sooner but the level of care is at the surgery is pretty poor. Used automated checkin to see GP and notified of zero expected delays at check in, when still not seen and 30 minutes late ask receptionist who seems  unconcerned by delays, no apologies for my wasted time and unsure when I might be seen.
When finally seen by GP he apologizes, which is gratefully received, I pointed out the problems with the sign in system info and lack of info or apology or concern from receptionist.
My appointment is to discuss various hospital tests in the previous 18 months that had not been communicated and/ or followed up, resulted in me been asked to go for urgent blood tests as i should probably have been on some medication. Additionally another referral 18 months earlier resulting in a scan 12 months ago had not been reported to me or chased when subsequent follow up was overdue so I had to chase the hospital for a follow on appointment. All in all lucky I am not seriously ill.
GP surgery review: carrington-house-surgery
Title: Great practice
Rating: 4 out of 5
Visited: March 2023
Very good service, no complaints. No delays, appointment happened on time and was easy to arrange via the NHS app.
GP surgery review: carrington-house-surgery
Title: Very informative
Rating: 5 out of 5
Visited: February 2023
I had a health check and it went really well with the nurse, she did all the necessary checks and extra checks to make sure I was up to date.
GP surgery review: carrington-house-surgery
Title: Good practice
Rating: 4 out of 5
Visited: February 2023
I had to give blood for a test and this was done very efficiently and in a pleasant manner! I don’t know how to fill a short consultation for a blood test with that many characters, but it was definitely a good experience. I have no complaints!
GP surgery review: carrington-house-surgery
Title: Efficient blood test
Rating: 3 out of 5
Visited: February 2023
My appointment this morning was very efficient and the healthcare assistant was gentle when doing the test and friendly throughout.
GP surgery review: carrington-house-surgery
Title: Good experience
Rating: 4 out of 5
Visited: February 2023
Seen promptly for appointment. The nurse was thorough in explaining and put me at ease. Easy to get a non urgent appointment.
GP surgery review: carrington-house-surgery
Title: Poor service
Rating: 1 out of 5
Visited: December 2022
Surgery open telephone lines for daily appointments with doctors at 0830 am.
I called at 0831, automated message stating, queue in front of you is full, you have to call next day.
For approx. a week, I am not able to take an appointment.
GP surgery review: carrington-house-surgery
Title: Worst practices I have come across
Rating: 1 out of 5
Visited: November 2022
Trying to get to speak to an actual person took over 45minutes, once I got through and try to book an appointment, I was told that they cannot forward book as the diary was not up yet and to phone back on Friday as they have a new doctor starting and they should have their diary open by then. The receptionist then went on to say that there is no availability for 4 weeks, and any appointment is most likely to be in 2023.  Can you please explain to me how this is possible in this day and age and please don't tell me that it is because of Coronavirus. I now have no alternative other than to take myself to A&E
GP surgery review: carrington-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I would just like to say how well run the flu clinic was this morning.  Lots of people were there for their vaccines, the system was so well organised we didn’t have to wait long.
GP surgery review: chiltern-house-med-centre
Title: Quick and Efficient Service
Rating: 5 out of 5
Visited: July 2022
Returned for results for my blood test - quick and easy registration with friendly receptionists - called in on time by the nurse, again, friendly and professional. Good advice given.
GP surgery review: chiltern-house-med-centre
Title: Excellent service
Rating: 4 out of 5
Visited: July 2022
I contacted the surgery to get info to help renew my father (82) blue badge. The receptionist was superbly efficient and had the paper work I needed printed off in 10 mins and I collected it immediately. What a fabulous service. Thank you
GP surgery review: chiltern-house-med-centre
Title: Helpful support staff
Rating: 4 out of 5
Visited: July 2022
Despite all the problems at the moment prescription and admin staff were extremely helpful when I was having a problem getting a particular drug. I had to ask for assistance a number of times and was sometimes very stressed, but staff were always polite and helpful.
GP surgery review: chiltern-house-med-centre
Title: extremely good practice
Rating: 4 out of 5
Visited: June 2022
As a patient I have found everyone at the practice extremely helpful and attentive. Diagnosis of my little aliments have been spot on and treatment is working. I have every confidence in the Chiltern House practice.
GP surgery review: chiltern-house-med-centre
Title: Very helpful
Rating: 5 out of 5
Visited: June 2022
My mother (aged 94) has had extremely good care over recent months from the doctors, nurses and reception staff. Things are not easy for her and they are all extremely helpful.
GP surgery review: chiltern-house-med-centre
Title: Great Practice
Rating: 5 out of 5
Visited: June 2022
I cannot praise this surgery enough. From the receptionists to the Advanced Nurse Practitioners to the Doctors who have all been fantastic. I have had reason to call or visit quite often recently and they have all been brilliant. So kind and caring. A breath of fresh air compared to what I have heard about other surgeries.
GP surgery review: chiltern-house-med-centre
Title: No response
Rating: 1 out of 5
Visited: May 2022
A month ago I have completed the registration for the surgery, chased it a few times since and still not even a response. This is completely unacceptable and I'm puzzled by the fact that NHS is allowing a surgery to operate like this.
GP surgery review: chiltern-house-med-centre
Title: very poor patient care!
Rating: 1 out of 5
Visited: January 2022
I have called this surgery today in regards to an ongoing issue regarding my health however upon doing so the reception staff was extremely rude in handling my query. I have called because nor the doctor or staff has bothered to call me back even after being promised a call back. This has obviously been stressful as my current issue has not been resolved nor has the medication that I have been prescribed even worked for my condition. I pay for medication that I am prescribed and expect some duty of care by the GP practice which I am registered with. Instead of receiving a  call back by doctor or receptionist, I have had to keep calling in myself; even by doing so staff working at the surgery have been extremely rude with handling issue and unapologetic for the neglect. After several weeks of being told to wait for call back I have had to be in discomfort and pain, Just to be told by receptionist that I will now have to repeat process again by making a whole new appointment. Completely unapologetic  over the fact that I have had to ongoingly go through this and then not even be seen to properly. Receptionist today was particularly rude and didn't even allow me to explain the situation and seemed in hurry to drop call, she proudly gave me her name when I mentioned I would be making a complaint as if she did not care of the reputation of this practice.
GP surgery review: wye-valley-surgery
Title: Great physician
Rating: 4 out of 5
Visited: July 2022
I experienced a great service in Why Valley Surgery. I spoke to the physicians and they were amazing. Very understanding, quick action and great patience in explaining actions that need to be taken. They listen to the patient and try to help as best as possible. I would highly recommend.
GP surgery review: wye-valley-surgery
Title: FCP Service is brilliant
Rating: 5 out of 5
Visited: June 2022
My GP referred me to the surgery FCP for a long term neck problem.  The service I received was brilliant - the FCP spent time to listen and understand what my problem was and organised an urgent referral for treatment which I had within a week.  I have had several follow up calls since then to discuss how I am and to review my medication.  I think the FCP service at the surgery is invaluable!
GP surgery review: wye-valley-surgery
Title: On site physiotherapist
Rating: 4 out of 5
Visited: March 2022
I was really surprised that I could be referred straight to a physio for my severe knee pain with out having to go through a GP then get a referral. 
This has cut down the time between asking for a doctors appointment and treatment starting dramatically. 
Its a great idea and has helped me greatly.
GP surgery review: wye-valley-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: March 2022
I have a severe knee problem. The Physiotherapist at the practice has been super helpful. I was able to get a referral and I am undergoing treatment now. I am very pleased with the service I received
GP surgery review: oak-tree-health-centre
Title: Great example of how it works well!!
Rating: 5 out of 5
Visited: February 2023
Always polite and compassionate on reception, call back service works really well, and GP’s and other health professionals have always been brilliant.
GP surgery review: oak-tree-health-centre
Title: Don't answer phone
Rating: 2 out of 5
Visited: January 2023
I had problems making a booking online. Tried phoning. Hung on and on. Was informed by the recording that I was no. 1 in the queue for many minutes but, I eventually gave up. Not great service for patients who may be really ill.
GP surgery review: oak-tree-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Staff lovely but having nurses in bays (thé New Orchard Suite) is not idéal as it generates à lot of noise, making it difficult to hear what our nurse was saying
GP surgery review: oak-tree-health-centre
Title: A nice place to go.
Rating: 5 out of 5
Visited: January 2023
Oaktree Practice is very convenient. Plenty of parking. The staff are very good and I feel confident discussing my issues.
GP surgery review: oak-tree-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: January 2023
Having been treated at Oak Tree Health Centre for many years I have always found all sections of the practice, to be professional, knowledgeable and willing to go out of their way to give the best advice and help that is available in a friendly and supportive manner.
GP surgery review: oak-tree-health-centre
Title: A once great practice decimated to beyond useless
Rating: 1 out of 5
Visited: October 2022
When I first moved to Didcot I was very impressed with this practice, you could phone at any time and be placed on a call back list, you could use the Online Consult Service 24x7 and again get a call back in  a few days.
Now it operates on a "same day" basis, you can only use the Online Consult between 8-9am when most working age people are either commuting to work or taking children to school and often its disabled well before 9am.  If you try calling you end up in a queue and by the time you get to speak to someone all slots for that day have gone and you are told to call back the next day.
The website used to be specific to the practice full of useful information and contacts, now its a generic bland NHS front page that tries to direct patients elsewhere.
Complaints go unanswered.
The service from this practice is beyond useless, they clearly do not care about their patients and just want to avoid dealing with them in the hope they will either just suffer in silence or go elsewhere so that the practice doesn't have to deal with them.
GP surgery review: oak-tree-health-centre
Title: Professional and caring
Rating: 5 out of 5
Visited: September 2022
I have only just transferred to Oak Tree as they were recommended to me by friends.  First appointment very good, staff friendly and helpful.  Treatment thorough and caring
GP surgery review: oak-tree-health-centre
Title: Examination appointment
Rating: 5 out of 5
Visited: September 2022
It was all very quick and efficient and dispelled any fears I had about a prostate check. The doctor made it as easy and private as possible.
GP surgery review: oak-tree-health-centre
Title: Excellent visit
Rating: 5 out of 5
Visited: August 2022
Once again I was seen on time and the blood test was quickly and professionally completed. Friendly atmosphere.
GP surgery review: oak-tree-health-centre
Title: Appointment booking
Rating: 1 out of 5
Visited: August 2022
Can never get an appointment even it it is an emergency difficult to contact on their telephone can never get through and when you do all the appointments are taken for the day -
GP surgery review: wokingham-medical-centre
Title: Very impressed
Rating: 5 out of 5
Visited: March 2023
Having read all the negative press and heard how difficult it was to get an appointment, I was extremely impressed and happy with the service I received. 
I phoned early and the person who answered the call was very friendly and helpful and I got a face to face appointment that morning.  
The doctor I saw was (I haven’t been for a few years) was lovely and extremely helpful.  Thank you.
GP surgery review: wokingham-medical-centre
Title: Great service
Rating: 4 out of 5
Visited: February 2023
We were called after contacting 111 for my son and we received a call at 7.50 the following morning asking for us to come in for 8.50 
We were seen quickly and felt listened too / lovely doctor who was on duty 
Very thankful as my son had a burst ear drum 
So thank you so much for your amazing service and level of care
GP surgery review: wokingham-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: January 2023
I have only been registered with the surgery for a few weeks & I have already had such a good experience from the Receptionists being very polite, helplful & friendly to completing an eConsult first thing in the morning to having the GP contact me for him to see him that afternoon at the Surgery