janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: tramways-and-middlewood-medical-centres
Title: A kind nurse for my first smear test
Rating: 4 out of 5
Visited: October 2023
I was terrified of having my first smear test, but the nurse who did it was really kind, patient and communicative. She explained everything and put me at ease. I thought having a smear would be traumatising but I left the practice feeling happy, which was unexpected!
GP surgery review: tramways-medical-centre-(o'connell)
Title: Ridiculous booking system
Rating: 2 out of 5
Visited: November 2023
Phoned at 4:50pm today to book an appointment for an evening whenever convenient. Firstly It rang out for over 3 minutes until someone answered. 
To be told I can’t book a late afternoon/evening appointment!!!! 
I will have to call back in the morning? 
I work 8am-4pm so need an evening appointment, it’s not convenient for me to call when at work, it’s why I called at the time I did. Why can evening appointments not be pre booked? Your not making yourselves accessible to be people, people who are vulnerable or unwell to be seen, made to feel heard or make feel better. Which I thought was the whole purpose of your job? No? 
Ridiculous service!!!
GP surgery review: tramways-medical-centre-(o'connell)
Title: Booking lottery
Rating: 2 out of 5
Visited: October 2023
You have a better chance of winning the Lottery than getting an appointment to see a doctor at Tramways medical centre. My condition is getting worse, but it is impossible to get an appointment.
GP surgery review: tramways-medical-centre-(o'connell)
Title: I was available for my appointment they were not
Rating: 1 out of 5
Visited: February 2023
I booked a telephone appointment for half past 4 because that was when I was available-after I finished work. They rang me before half 4 when I was working and unable to answer then when I rang back at half 4 the recorded message said they were shut but the website says they're open until 6pm. If I wanted an appointment before half 4 I would have booked one for before half past 4! The NHS app now says that appointment is "finished" so who exactly did the doctor have the appointment with?! Can't get another appointment now until week after next and I'm hacked off because I was available when my appointment was but they weren't. If you're going to do this- put it in writing when you book the appointment.
GP surgery review: tramways-medical-centre-(o'connell)
Title: Would not recommend
Rating: 1 out of 5
Visited: December 2022
The manners of the receptionists are shocking. The other week I called up to book an appointment 2 weeks in advance, which I know I can do as I have done it before. The receptionist interrupted me twice, did not even let me finish my sentence to find out what I wanted. When I asked if I could finish my sentence first, she raised her voice and sounded annoyed. I work in customer service, so I can tell the difference between a problematic customer/patient and someone who just tries to get their point through. I was the second one.
Then today morning I went in to book an appointment for my boyfriend who was on his way to work, tried to call them up but as soon as he dialled the line got cut off. When I went in and mentioned this to the receptionist, she said (without looking at me, she was typing on the computer) they don’t have time to answer the phone. This was at 8.35 in the morning, while they advise people to call up at 8.30 to book a same day appointment. Terrible service and even worse manners. When I said that it was urgent as my boyfriend needed a new asthma inhaler, she finally looked up from the computer and booked him in for an appointment. But my question is, if I didn’t work from home today and didn’t live 2 minutes from the practice what would have happened? They put somebody’s life at risk just because they don’t want to do the job they are paid for. I have been with this practice for one and a half year but I have never met a receptionist who was not rude and patronizing.
GP surgery review: tramways-medical-centre-(o'connell)
Title: Excellent gp service
Rating: 5 out of 5
Visited: August 2022
You can always get an appointment, very good all round service, after my recent breast cancer diagnosis gp services have been excellent
GP surgery review: tramways-medical-centre-(o'connell)
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Rang up for an over the phone appointment at 8:30- doctor rang me back by 8:50 and had my antibiotics by 10am, couldn’t ask for a better service.
GP surgery review: tramways-medical-centre-(o'connell)
Title: FIRST CLASS
Rating: 5 out of 5
Visited: January 2022
Latest in a series of excellent experiences with this 'lot' today. Rang with illness query at 8-36 a.m. - doctor responded with advice and recommendation at 9-30!!!! Can't do much better than that but I have found that measure of response to be typical in my three years with the centre. Polite, well-spoken receptionists fronting a totally professional, well-organised, and understanding medical team - 'nuff said. Hats off to the Fairlawns home visit team too - they helped me tremendously with the same levels of professionalism in recent months. Other medical centres should aim to emulate these two.
GP surgery review: dr-raolu's-practice
Title: Has really improved
Rating: 5 out of 5
Visited: November 2022
I’ve only been with the practice a few years. When I started going there the receptionist could be quite rude sometimes, it could be difficult to get an appointment and there was little flexibility. However, something feels like it has changed in the past 6-9 months. The new phone system has helped and it’s now much easier to speak to someone. We’ve also been able to get same day appointments easily as a family when needed and appropriate technology has been used efficiently- phone/video and in-person appointments as we’ve needed. Additionally, every interaction with reception has been quite pleasant recently and they’ve been really quick to deal with. The nurses and doctors are the same ones we’ve always seen - but they’ve always been really friendly and great anyway. Quite happy with this doctors now and now the best one I’ve been registered with.
GP surgery review: manor-field-surgery
Title: Shameful medical bias
Rating: 3 out of 5
Visited: March 2023
Blocked ear which needed to be syringed. Saw a nurse who confirmed this  and told me I had to wait 10 days to book an appointment for this. Was disappointed as this had been an issue for several weeks already. Came home my husband called and he was given an appointment, for me, 3 days later. Why was I not "allowed" that appointment when I was there 10 minutes earlier? Very disappointed that my pain and discomfort was not believed. Medical bias is a real issue. Women make up 50 per cent of the population. Listen when we say we are in pain. Hope you listen to this review and change how you treat women.
GP surgery review: morthen-road-surgery
Title: Service gets worse
Rating: 1 out of 5
Visited: October 2023
Service gets worse, had a text to book my Son's covid booster, booked appt for 3 weeks time. Turned up to appt today and nurse sat there and said we aren't doing any jabs for under 18's. She had an A4 list with all patients on in front of her, I said why couldn't someone have called me to cancel... she said receptionists are busy... I said its your list.... you know what you are and aren't offering, couldn't you have called me to cancel?!
GP surgery review: morthen-road-surgery
Title: excellent service
Rating: 5 out of 5
Visited: December 2022
I have recently had need of the services of the Hollings lane practice, 
and would like to express my thanks and gratitude to everyone whom I came into contact with unfortunately not able to mention them by name , but everyone from the reception staff the doctor and the nurses , they were all truly brilliant and treated me as a person that mattered  , there is a lot of negative press on the NHS staff but I found the excellent , both as people and proffesionals
GP surgery review: morthen-road-surgery
Title: Very thorough
Rating: 4 out of 5
Visited: August 2022
I accept it is difficult to get an appointment, but after a couple of days managed to get one.
Doctor`s appointments gone, so saw the nurse practitioner. She was brilliant. Much better than any doctor I have seen previously. Discovered an irregular heart beat, sent me to see a nurse who took bloods, and gave me an ecg. 
Now referring me to the hospital.
Very, very good.
This woman is brilliant
GP surgery review: morthen-road-surgery
Title: Frustrated
Rating: 3 out of 5
Visited: July 2022
I had a booked appointment today.  Due to my daughter having asd and pda traits (Pathological Demand Avoidance), it is near impossible to get her anywhere on time if there at all.  Explained that to the receptionist who said the Dr. could call at the appointment time if we could not make it to the surgery--we ultimately had to agree to that as my daughter would not leave the house.  But the call back never happened.  Still one hour later and no call--I spoke to the receptionist who was very nice but still no call back--it seems that I have lost the appointment since I went with a call back over the face to face appointment.  Even though we explained our situation earlier in the day and the original receptionist said we would have the call back at that time albeit they are running late and it could be a bit later--but over 1 hour 15.  I have been since been on hold with the surgery for the past 20 minutes. "You are caller number 4 in the queue.  Please hold".  Surely there is a better way to engage a Dr's surgery and get a better service with less stress.  I am writing this out of utter frustration.
GP surgery review: morthen-road-surgery
Title: shambles to get an appointment
Rating: 1 out of 5
Visited: April 2022
It is pathetic that you have to ring up at 8 o clock to try and get an appointment even if it is not urgent and can be a couple of weeks away.  This is the state of the NHS bring back the turn up at the surgery book in between 10 and 11  like it used to be.
GP surgery review: morthen-road-surgery
Title: Fabulous practice
Rating: 5 out of 5
Visited: March 2022
I went for a doppler with a Nurse last week I have to say not sure what was expected but I was soon put at ease by being  constantly updated on what was to happen, why it was being done and what would happen afterwards depending on results. Nothing was too much trouble the appointment was 1 hour long for obvious reasons. I want to thank this Nurse for the professional working manner in which was shown to me throughout my appointment. Very lovely bubble and chatty and was on time with my appointment no waiting around. I would definitely recommend Morthen Road Group Practice and seeing this lovely nurse who is relatively new to the practice.
GP surgery review: morthen-road-surgery
Title: Kind , empathetic and helpful team.
Rating: 5 out of 5
Visited: March 2022
After feeling depressed and struggling for a while whilst grieving, I plucked up the courage to call the surgery. The receptionist was lovely, related to how I was feeling, arranged a chat with a team member. The receptionist made a difference. I'm grateful, pleased I phoned in. One month later I'm feeling much better in myself. Everyone there has been kind, understanding and helpful. Thank you
GP surgery review: wickersley-health-centre
Title: Great doctors, shame about some of the receptionists
Rating: 3 out of 5
Visited: December 2023
I cannot fault the doctors and nurses here, they are amazing and take the time to listen I do not feel rushed at all they will help you and make you feel at ease.

For the receptionists well, sometimes I can speak to a really nice person and the next time can have a person coming across very rude and condescending this has happened quite a few times I have rang up, I suggest maybe the manager of the practice needs to look into some sort of customer service training for the receptionists as this is not really acceptable, especially if your distressed about a certain thing your ringing up for.
GP surgery review: wickersley-health-centre
Title: Massive thank you
Rating: 5 out of 5
Visited: September 2023
This practice seems to have a lot off negativity with people that can't get what they want straight away .that's not reality . People need to start seeing there gp for things that aquire there elp . Not silly that's,  like a wickalow , a child with not feeling well with a cough they got this morning  . Just 2 things I heard waiting for my blood appointment.  Plus a few other things . Not only with people not turning up for there appointment either. Thank you so muchfor all you do  you deserve far more praise than you get . Never heard so much rudeness I could never put up with what the receptionist put up with ... again Thank You For all you do
GP surgery review: wickersley-health-centre
Title: Fantastic Dr's when you can get to see them
Rating: 1 out of 5
Visited: July 2023
Two months on intense pain, 100s of calls every day to be told 'sorry there's no Appointments'. Eventually having to go a physiotherapist for diagnosis and pain relief. Calling 111 about a potentially Septic wound. 111 saying we booked you a telephone appointment between these two times, surgery denied it complete but said I could go to a different surgery......in three days time.

When you can see a Dr they are fantastic but you never get to see one so the surgery is not fit for purpose.
GP surgery review: wickersley-health-centre
Title: Good practice
Rating: 4 out of 5
Visited: July 2023
This is my first dealing with this practice for  2 years and I have found it easy to obtain an appointment in a very reasonable time suiting my availability ( a big plus )
GP surgery review: wickersley-health-centre
Title: Recommendation
Rating: 5 out of 5
Visited: May 2022
Hi. I couldn't leave feedback in the surgery because the staff had no feedback slips to give me so I was told to provide feedback on line. I would like to recommend when the surgery contacts a person and leaves a message asking the person to contact the surgery that they are given a direct line number or an option is provided on the automated answering system. We were contacted and asked to ring back but we were in a queue of 7 people for 30mins and didn't get through because your telephone cuts out. We therefore had to make a trip to the surgery, which means unnecessary contact with staff and patients. Please can you set up another option number to ring if you are calling back to avoid long waits on the Tel and to avoid visiting the surgery. Thanks
GP surgery review: chapelgreen-practice
Title: Terrible Appointment System
Rating: 2 out of 5
Visited: July 2023
Tried I get an appointment this morning waited nearly two hours on the phone then when I did get through I was told all appointments gone try again in the morning or go down to the surgery at 8am and queue to see if any then you only get a phone assesment to see if you need to physically have a face to face with a GP I have a history with Cancer so I know early detection is key to survival which last time saved my life I am concerned as I have a suspicious looking growth on my forehead so need it looking at told the receptionist but I got the same reply over and over again try again tomorrow so much for early detection I have been with this practice for over 50 yrs but it's not what it once was no wonder it's only got a 2 star rating on NHS website
GP surgery review: chapelgreen-practice
Title: Shocking
Rating: 1 out of 5
Visited: May 2023
Waited on line for 45 mins to be told I could not book an appointment for an injection I have every three months.
I am going away on the 14th May. I was told that no appointment
was available. I was also told that I cannot book an appointment for two weeks in advance. I was then told to ring on Friday the 12th May to book an appointment for when I return of holiday. I told the receptionist I dont get back until 28th. My maths isnt great but that is 16days from the 12th plus days for an appointment.
Seriously shocking service. Looks like they make rules up as they answer a call
GP surgery review: chapelgreen-practice
Title: Caring and considerate
Rating: 4 out of 5
Visited: March 2023
Came to see Dr with concerns with stomach problems. I was concerned because of family history of stomach and bowel cancer.
The Dr listened to all my concerns and gave me an examination.
I was given a number of tests and even sent to have an endoscopy.
My concerns were taken seriously and I feel much more happy.
Thank you so much
GP surgery review: chapelgreen-practice
Title: Bad manners and bad timekeeping
Rating: 1 out of 5
Visited: January 2023
I arrived 15 minutes early and still sat there 15 minutes after my appointment time .The health care assistant tried to take blood three times at three different locations on my hand and arm and gave up.I went to see the girl at the reception window to explain that I had to have my bloods done before my appointment at the hospital only for to say no to everything i asked ,did not try to help in anyway at all .Is there any wonder that people get frustrated.    A genuine patient trying to get some genuine help .



 . Other nurses on the premises but receptionist would not let me wait for someone to retry to get my bloods taken.Had I have been 15 minutes late I would have been turned away.  It was not a case of running late with patients, as she had only just arrived still wearing her coat and carrying coffee. No apology.
GP surgery review: chapelgreen-practice
Title: Above and beyond
Rating: 5 out of 5
Visited: August 2022
I was having a problem with my ears and after failed  treatment with ear drops I went totally deaf. After struggling for 3 days I went to the surgery to ask for help and syringing. I was offered an appointment the following week but said I was really struggling. An hour after returning home my wife took a telephone call offering me a same day cancellation. The receptionist was so helpful and remembered my circumstances. The nurse who completed the syringing of my ears was excellent and very helpful. I now have my hearing back and am very grateful. All in all a first class experience. Thank you
GP surgery review: chapelgreen-practice
Title: Very please with caring service I received
Rating: 5 out of 5
Visited: July 2022
After ongoing issues I contacted the surgery by telephone who referred me to see a dr the same day. She listened, took some samples and referred me for a scan. Also a Dr rang me back a few days later asking me to go for blood tests which I did. I felt reassured that I was being thoroughly checked and genuinely cared about after the difficult period with the pandemic it is good to know in times of beed the drs are available and doing their best to help patients. Thank you
GP surgery review: chapelgreen-practice
Title: Quite possibly the worst surgery in S35
Rating: 1 out of 5
Visited: June 2022
Phoned today to make a GP appointment, receptionist informed me that there were no more appointments available for today which is fair enough, but what about tomorrow, or the day after, or the following week, dont simply end the call. These appointments are being made because of health issues, treat the caller with respect and an element of concern - disgusting patient care - you should be ashamed!
GP surgery review: chapelgreen-practice
Title: Why bother?
Rating: 1 out of 5
Visited: March 2022
The practice has so little capacity that unless you call or show up at precisely 8am, you have no chance of an appointment. Everyone knows how underfunded and under-resourced GP practices are, but this practice management seems to have chosen to deal with this situation by doing everything to avoid seeing or speaking to patients. The phone system forces you to listen to several minutes of recorded messages - possibly trying to dissuade you from hanging on long enough to talk to someone. And if you do get past that, you are likely to be waiting in a virtual queue for a very long time. There are patients queueing outside every morning in the hope they might get seen (the infamous controlled entry system!) because that’s seemingly the only way you can be sure you will be able to talk to someone. It’s clear the practice staff have been subject to unacceptable abuse over the years, but that seems to have become a focus of their messaging over actual care. Whilst I could never condone abusive behaviour, people in pain and who are desperate for medical attention are always going to react poorly to feeling they are being denied care. The solution is better care, not a warning that they will be denied further care. 

All of the above seems to stem from management decisions, not clinical ones. In fact, the only positives are the clinical staff and reception team themselves, who do their very best. If you look at the website section ‘Our Staff’, the doctors’ qualifications occupy one line each and the practice manager’s takes up 12, which seems to speak volumes about where the importance is placed in this practice. It also seems to be entirely the opposite of what patients would need to know or care about.
GP surgery review: chapelgreen-practice
Title: a shadow of its former self
Rating: 1 out of 5
Visited: March 2022
I have been with this practice for 22 years and in the past my family envied the care I received. However recently the surgery has been let down by extremely poor management. I must stress that the doctors and nursing staff are not to blame for my current poor perception of the practice. You have to ring at 8am for an appointment; even if you have a phone call from the practice itself telling you that you need to make one, they cannot actually make it themselves - you have to go through the same 8am rigmarole. For people who are at work at this time, this is impossible. The rules for when and what to call for are ever-changing but this is only communicated on Facebook; not ideal if you aren’t glued to social media. Moreover I have spent countless hours clarifying communication between hospitals and the practice as they seem incapable of chasing up anything themselves. I could go on but I’d like to end the review with my personal chagrin: the management’s penchant for self-justification and patient blame. My  favourite was when they posted a picture of Sponge Bob Square Pants doing lots of jobs, implying that they were rushed off their feet. Yes we know you are Chapelgreen; and so are all the other public services in a pandemic. How about taking a leaf out of other surgeries’ books and try a more personable approach to your dealings with the public. After all, as my dear father used to say: you get more with honey than you do vinegar.