janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: yelverton-surgery
Title: Brilliant Surgery
Rating: 5 out of 5
Visited: August 2023
I cannot praise Yelverton surgery enough. I have complex health needs and have regularly visited the surgery for a number of issues in the last 8 years. Throughout this period I have had an excellent  service from all the doctors , nurses and admin staff. They have been thoroughly professional  particularly throughout the recent Civid pandemic. I have always been able to see a doctor either face to  face or speak directly on the phone and have not experienced the usual gripe  of having no access to medical assistance which is widely reported in the press and media. I am eternally grateful for my surgery’s help and support . They are to be congratulated  for their outstanding dedication to their patients and local community
GP surgery review: yelverton-surgery
Title: Can you change GP surgery's?
Rating: 1 out of 5
Visited: March 2023
I'm going to have to change GP.  This is a disgraceful service at Yelverton.  They never follow anything up and never call you back.  The receptionist is very rude.  I'm not sure if they have staffing problems but this level of care is totally unacceptable.
GP surgery review: yelverton-surgery
Title: Disappointed
Rating: 4 out of 5
Visited: November 2022
I have been going to Yelverton Surgery for nearly 5 years now and have had nothing but great service until very recently. I was left sitting in the waiting room 35 mins after my scheduled appointment. I sat there and watched most of the staff leave and not one person came to ask if I was ok. I ended up going to reception, (which I never like to do) and saying I have been sitting there for over 35 mins waiting on my appointment. I eventually was seen to. Apparently the doctor never received any notice of my appointment from reception whom I told when I first got there I had an appointment. Just very disappointed at how I was left there. Otherwise this surgery has been brilliant. I hope my next appointment goes better.
GP surgery review: the-blandford-group-practice
Title: No care no compassion
Rating: 1 out of 5
Visited: December 2023
s made very plain to me by the Doctor 10 minutes only talk about one problem. When I left my feeling was "your old how dare you have more than one problem "I found the Doctor quite dogmatic about this. There is now no such thing as a bond with your Doctor as you never see the same person and it seems like a conveyer belt service. There seemed to be no allowance for my mental condition and this left me feeling very low. The national rating of the Practice really shows how things are. It would seem that if you have more than one problem you just need to get over yourself and suffer on. The one thing I did notice is that the reception staff seemed more caring than the Doctor's. I do understand that there are a lot more patients to deal with but you still need to give a caring service where people are not to scared to contact the Doctor. I would hope thing might improve but I doubt it.
GP surgery review: the-blandford-group-practice
Title: Fantastic Service!
Rating: 5 out of 5
Visited: December 2023
Submitted an anima request this morning and had a call back within half an hour for a face to face appointment. 
I have always felt The Blandford Group Practice have been a good doctors surgery with excellent and friendly staff, but this new system makes accessibility even better than before.
Thank you for looking for new ways to stay up to date with modern technology and improve the service!
GP surgery review: the-blandford-group-practice
Title: Really difficult to contact
Rating: 3 out of 5
Visited: November 2023
I had a phone appointment with the locum GP this morning. However, the call dropped and I had no way to contact the surgery (voicemail message, all phone lines busy, end of call) to advise them of this, or to request the call on another number. 

The phone lines no longer have a waiting option, Anima doesn't have a 'general communication' option, and there is no email or text contact for the practice. Any one of these would have been a good option. That said, the GP did call back later and I was able to share an alternative number with them. They were excellent, professional and thorough and they couldn't have been more helpful. 

It's a shame that persistent communication issues let down an underlying excellent service. I wonder how many people without access to the internet are missing out on healthcare as a result of this. Please can we have call waiting or other form of communication re-instated alongside Anima?
GP surgery review: the-blandford-group-practice
Title: Third World Surgery
Rating: 1 out of 5
Visited: November 2023
Incredible difficult to contact anyone without physically go to the surgery. Anima is a total waste of time as aims you to 111.
GP surgery review: the-blandford-group-practice
Title: Apallingly bad service
Rating: 1 out of 5
Visited: November 2023
I have never come across such a dysfunctional poorly managed GP Surgery. You can't get through on the phone. It constantly refers you to Amina but then says stay on the line if you would like to speak to someone. The phone line then goes dead.
 An appointment for a flu vaccination was texted to me on a date that I can't make. Through Amina I have now been told that a clinician has seen my request and there is no further action necessary. 
This practice needs serious overhaul. It is not fit for practice
GP surgery review: the-blandford-group-practice
Title: Unable to Deliver Services
Rating: 1 out of 5
Visited: October 2023
Phoned, caller 22 in queue, request callback.
Hour later callback less than one ring and practice hangs up. 
Text messsage tried to call, call again and you will be a priority.
Called again number 3 in queue  then number 1 then clicks and hangs up.
Call again caller 8 in queue finally answered.
Ask for a GP appointment, receptionist what's your problem .....
have you tried e-consult, (No as it doesn't list my problem), it's just that system gives a call back in 24 hours if you need it and can then get an appointment, as we haven't got any appointments.
? Why don't you put that on your answerphone fo appointment booking.
Ans. You can try phoning tomorrow, we usually have a few appointments in the morning.

This practice is ridiculous and should be de-commissioned from supplying services as a group so the practices can compete and patients can choose the surgeries which functioned before being taken over by the one which didn't ever work.
GP surgery review: the-blandford-group-practice
Title: Unexceptable
Rating: 2 out of 5
Visited: July 2023
Very unhappy and disheartened about my trip to the surgery today . Went to collect a prescription for my husband who is going through cancer treatment . Was given something that is of completely no use to him and so i took it back to be told that they did not have what he needed and this was a substitute . I know that they do not always have everything in stock but why give him something for a completely different use . I handed it back in thinking that maybe this could ne reused for someone else as i hadnt opened it to be abruptly told ( well we will have to put it in the bin then wont we) . We have been shown mo compassion in a already very difficult time and very sorry to say that everytime i have been to the surgery or on the phone i have been treated with rudeness and disrespect and this is very much not needed .
GP surgery review: the-blandford-group-practice
Title: Extremely Badly Managed Practice
Rating: 1 out of 5
Visited: May 2023
The website say they are patient focused - that couldn't be further from the truth.  Having read all the reviews left before mine it proves that most people are utterly fed up with the way things are being managed within this practice.  I can't count how many times I have stood in the queue at Boots for my mother's prescription to be told it hasn't been sent down from the surgery!  I can't count how many times I have explained that I would like a doctor to actually see my elderly mother - to then be told my mother got a telephone call instead - She's deaf, she can't hear them - it's on her notes for goodness sake!  Utterly useless.  They have given me more stress and high blood pressure than anything else!  Management - start listening to your patients - we're not horrible angry people - we're people who need some medical advice and are quite often scared because of ill health.  Your system of looking after us isn't working.  You're making us all ill.
GP surgery review: the-blandford-group-practice
Title: dreadful practice
Rating: 1 out of 5
Visited: February 2023
It cannot be acceptable to be undergoing  treatment/help for an ongoing condition and to have to fight to see my GP every time I need to, even when twice, the GP has asked me to make a follow up appointment. I've been told it will be an 8 week wait for receive a phone call. I've since done an e-consult, and the result was for me to either have physio, which I've already done for 6 months, or have an injection so I've now got to go through the whole process again to ask for an injection, when the GP said during my last actual appointment to make a follow up appointment so that he could give me the injection if necessary. In the mean time I'm filling myself up with pills to cope with my condition. At one point when I visited the surgery to ask for an appointment the receptionist offered to give me the results of my x-ray there and then in the foyer of the surgery. I  wish with all my heart the Eagle House Practice hadn't combined with the others. I have never know such poor patient care, and you are advertising to take on more patients. How about you look after the ones you already have.
GP surgery review: the-blandford-group-practice
Title: wait on phone not acceptable
Rating: 1 out of 5
Visited: October 2022
The initial answering service seemed to actively want me to go away and find a solution elsewhere. I have now waited 36 minutes and still not at the top of the queue.
GP surgery review: littledown-surgery
Title: Appalling service
Rating: 1 out of 5
Visited: April 2023
My husband has recently had knee surgery and we have had no end of problems to obtain pain relief medication and having just had one operation they have refused to renew his prescription he is 5 days post op without pain relief.
GP surgery review: littledown-surgery
Title: Superb practice
Rating: 5 out of 5
Visited: November 2022
I moved down to Bournemouth from Hertfordshire and joined this practice in August 2021. I really want to say that this surgery is brilliant, the reception staff, nurses and doctors are consistently lovely, supportive and caring. It’s been a long time since I have across such a welcoming team. Long may it continue.
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Not helpful
Rating: 2 out of 5
Visited: October 2023
Have been sent to Shelly manor for a minor consolation waited 3 week. This is the first time at the practice after beening at Holdenhurst road for over 40 years.I enquired at reception about covid/flu injection. I work as a carer in a care home the receptionist was not able to give me an appointment to have the injections and was saying that I should get the injection through work . 20 years in care I have never had my injection at work. Do not know what to do now,
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: June 2023
I contacted the surgery today as my hay fever has been really bad this year to seek advice on other medication available or whether the injection that is available is suitable. Although this may sound a minor issue, it has really been getting me down this year and no interventions I had tried, and I had tried many, worked. The GP I spoke to listened to what I was saying and came up with a course of action.  Thanks to both the GP who contacted me and the receptionist who took my call this morning for sorting things.  I think this surgery is great.
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: A very good service
Rating: 5 out of 5
Visited: June 2023
I needed an emergency appointment and called on a Friday afternoon just on the off chance a nurse or GP could call me back. Not only was I called back within 15 minutes but the GP saw me within the hour and an urgent referral done. I was so surprised and relieved and grateful. I have been attending this GP service since I moved to Bournemouth 17 years ago, I have always had great care. Thank you very much.
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Excellent experience
Rating: 5 out of 5
Visited: June 2023
From a very prompt start, my appt experience was excellent. Nurse practioner most professional, clear and friendly. The test was carried out without fuss, and results explained. 
I have always been treated with respect and care.
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Treat older people better pls
Rating: 3 out of 5
Visited: February 2023
My elderly mother [87] was asked to attend for blood tests. On arrival  was berated by the nurse because she had eaten breakfast. 

My mother was not informed she needed to fast for the test otherwise I’m sure she would have. In fact she was told it was a kidney function test - no mention of glucose ..

Please be more kindly to your older patients. No excuse for this rude uncaring behaviour.
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Seen on day
Rating: 5 out of 5
Visited: January 2023
Having been recommended by my dentist to see a doctor, the receptionist found an appointment the same day. The doctor assessed the situation and then a senior doctor also ran through diagnosis with me. Excellent service
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Amazing service
Rating: 5 out of 5
Visited: January 2023
Phoned for appointment 8.50 am in the surgery at 9.50 no wait , picking up proscribed medication at pharmacy by 10.30
Can’t ask for better than that , thank you
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Needs to Leverage Better Technology Systems
Rating: 4 out of 5
Visited: January 2023
I recently enrolled in this surgery, and while the receptionist was polite and helpful, the whole process of getting me to engage with any technology platform was a disaster. I got text messages, with no warning to expect text messages, or what I should do with them when I received them. This either needs a basic explanation by the receptionist, or better still, a brochure that walks me through the steps, tells me what to expect, and how and when to use the system. Nothing! I teach people to use technology, I work almost exclusively with technology, so I am no dummy, but how you are currently handling my enrolment in your technology systems is insane, if you hope to get us to use systems before calling you.  I still haven't worked out how to get online, but I will waste another hour working something out that could have been achieved in minutes with a simple tri-fold.
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Excellent Dr
Rating: 4 out of 5
Visited: October 2022
Thorough and reassuring discussion with my 16yr old regarding acne treatment options. We did not feel rushed and all questions were answered with care and knowledge.
GP surgery review: shelley-manor-holdenhurst-medical-centre
Title: Great staff
Rating: 5 out of 5
Visited: October 2022
Very helpful telephone appointment with the doctor; it helped me look at my options and make a decision. I didn’t need to make the journey to the surgery. The reception staff were helpful and knowledgeable.  Thanks.
GP surgery review: moordown-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: December 2022
The whole family have been with the surgery for 5 years and have never had a bad experience. I am always amazed at how quickly the phones are answered and how quickly appointments or triages are arranged. The reception staff are always friendly and helpful. The GPs and nurses are phenomenal, knowledgeable, empathetic and thorough. Often use the E-consult facility and always have prompt and clear responses and plans. Referrals have always been completely med very quickly and appropriately. Cannot fault anything about this GP surgery. Thank you!
GP surgery review: st-albans-medical-centre
Title: efficiency
Rating: 5 out of 5
Visited: November 2022
I found to be extremely efficient. Staff very accommodating. Appointment times generally on the same day,and waiting times no more than 5 to 10 minutes passed the appointed time slot..My experiences of the staff and doctors attending, I found to be more than adequate and professional.
GP surgery review: st-albans-medical-centre
Title: Unprofessional and doesn't help children
Rating: 1 out of 5
Visited: March 2022
This gp practice have refused to see my child with chicken pox and he is in pain. 111 specifically said they had sent them a referral and there still refusing to see him. I would not recommend this surgery for parents they don't care about kids. When my partner rang them they hung up on him.
GP surgery review: the-panton-practice
Title: Superlative practice of medicine
Rating: 5 out of 5
Visited: January 2024
Subsequent to econsults, received expeditious response, and appointments made to see doctor within a day or two. 
Doctors were courteous  friendly and very professional and thorough. A most reassuring experience
GP surgery review: the-panton-practice
Title: First class experience.
Rating: 5 out of 5
Visited: August 2023
The appointment was arranged with a Nurse Practitioner and it was done within 4 hours of my initial e-enquiry. She was welcoming, she listened carefully, gave clear advice and great reassurance. Super service.
GP surgery review: the-panton-practice
Title: Poor service and unable to get appointments
Rating: 1 out of 5
Visited: August 2023
The Panton practice has been deteriorating over the last few years. It’s impossible to get an appointment you can never speak to anyone. Only option is to complete an online triage form. I then received an sms to make an appointment and was advised next available appointment 4 weeks. I’m absolutely disgusted with the way the practice does not want to see patients anyone. I’m currently awaiting investigations at Bournemouth Hospital next appoint there is 9 months to have heart tests. The NHS is failing all patients and people are going undiagnosed as a result. The Panton Practice has a duty of care to its patients and it’s failing in this
GP surgery review: the-panton-practice
Title: Great Practice & Very quick responding time
Rating: 5 out of 5
Visited: July 2023
I use the practice for my whole family - they respond very quickly I’d it’s emergency, they point us to right directions, they are up to date with our records always and keep reminding us if need to do asthma reviews etc.
My children were always diagnosed correctly and prescribed proper medication as well as refer to specialists if necessary, as well as us adults. I wasn’t keen on eConsult for the first time suggested to use, but it works really well and always getting responses !
I am also big fan of cancelling appointments if they are no longer needed and really don’t understand how the others can not follow this rule!? The practice has a schedule of how many appointments and bourse were wasted by the other patients not letting them know they won’t be present and no wonder that lots of patients complain about waiting time as they are probably also one of those who don’t bother to call to cancel! Grrr! 
Anyway, the practice in general is a great place to be part of and I am very lucky being in the area for nearly 15years and having chance to rely on them when needed! 
Thank you so much for many years of excellent services for my whole family! 
Keep up great work as this is highly appreciated!
GP surgery review: the-panton-practice
Title: E consultation
Rating: 2 out of 5
Visited: June 2023
I needed an appointment for my autistic adult son , the e consultation is difficult and time consuming it is assumed you have a smart phone, I dont ,I used my pad to take a pic. And put the link  it into a browser , because I didnt do it on the same day the link wouldnt work, the text couldnt be replied to , so I had to visit again to find out what to do.
GP surgery review: the-panton-practice
Title: Excellent response to request for treatment.
Rating: 5 out of 5
Visited: June 2023
After completion of e consult and being advised to phone surgery I received a text within 25 minutes to phone for an appointment. I was seen early in the afternoon and prescription provided promptly. All the staff are very friendly and efficient.
GP surgery review: the-panton-practice
Title: Very rude reception staff
Rating: 2 out of 5
Visited: April 2023
I had the misfortune of having to speak to lady receptionist who was very patronising on the phone when trying to book an appointment for my young son. 
I can't fault the GPs, but certain reception staff need training on how to speak to people!
GP surgery review: the-panton-practice
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
I cannot speak highly enough about the treatment I recently received at the Gervis Road practice. After suffering severe pain in my shoulder for some time, I made an appointment and was seen by the Paramedic Practitioner. After telling him all about my symptoms he said he would arrange for me to have an X-ray and see a physiotherapist. I left the surgery and was on my way home when my phone rang. It was the surgery’s receptionist to say an appointment had been made for me later that week to see the physiotherapist. Within ten minutes of arriving home I received a second phone call, this time from the hospital, to say an appointment had been made for me to have an X-ray. I was pleasantly surprised at how quickly things were happening. A few days later I had my X-ray and was even more surprised when, the very next day, the surgery’s Paramedic Practitioner sent me a text with the results and his suggestions for my next step. I just want to say a very sincere thank you for his very speedy response to my problem. I can now look forward hopefully, to feeling more comfortable, if not completely pain free, soon.
GP surgery review: the-panton-practice
Title: cruel and rude
Rating: 1 out of 5
Visited: November 2022
As many others mention all over the internet there is one receptionist who should not be working here.

 I don't take kindly to being spoken to like a naughty child or like I'm stupid when I am entrusting my care and my disabled partner's care with this practice. If you're the practice manager and you're reading this you will know exactly who I'm talking about.

The online consultation form system needs reviewing as it is not quick and seems to have no useful function that couldn't be dealt with other ways, the response time is too long (again how is this quicker?).

I phoned today and after queuing somebody connected me but didn't speak, I could hear people talking but no one would answer me. After a minute and a half of this I was cut off. As I only live around the corner I popped in thinking it would be simpler and quicker but was met with an incredibly rude interrogation which served as nothing more than an exercise in how to shut me down and get rid of me. 

I was polite but as usual I was met with a spikey nasty tone and flat out refused to have an appointment made.

I expect my local GP receptionist to speak to me politely, humanely and give me the correct information to the best of their knowledge - it's not hard is it? It's basic human decency.

I've read multiple instances of "we'll be investigating this" but clearly there's been no proactive resolution that's worked. please sort out this cruel set up as it gives the NHS an undeservedly bad name in a time where they need our support and respect.