janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st.-andrew's-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
Friendly doctors work in this surgery. I asked for help with my problem and received a full examination. I have only good impressions from visiting the surgery.
GP surgery review: st.-andrew's-house-surgery
Title: Cant fault the service
Rating: 5 out of 5
Visited: February 2023
I have recently completed an online consult form for my son within 10min i had a call back offering me a face to face appointment 10 min later.... all after 2.30pm 
GP was amazing and spent time going through everything, we didnt feel rushed at all. 
Thank you
GP surgery review: staveleigh-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
From January 2023 to June 2023 I have been investigated,diagnosed and treated for lung cancer, thanks to the staff and doctors at staveliegh medical, the cancer was found in the early stages. While moving on to other services to be diagnosed and treated, Staveliegh medical kept in touch with me. I felt supported, and was made aware of and offered, mental and emotional support, if needed. Thank you so much for your support and care, that helped carry me through the next few months.
GP surgery review: staveleigh-medical-centre
Title: Awful Place
Rating: 1 out of 5
Visited: September 2022
I was sent here to be fitted with a 24 hour ECG machine. Have it fitted and less then 2 hours later the machine stops working becuase of a low battery. Phone up the next day to be told to bring it down and it would be sorted. Went down to the surgery to be told couldnt be fitted there and then would get a call back the same day. No phone call was recieved. So next day go back down and actually see the nurse to be told the machine would be fixed and she would call me back later that day. Some 3 days later still waiting for that telephone call. Tried ringing the surgery and closed yesterday for staff training. Today the phone is just ringing out. Apparently all calls are recorded for training purposes. Hope they are as this surgery is awful and I am glad it isnt my own GP surgery
GP surgery review: staveleigh-medical-centre
Title: Never a good service
Rating: 1 out of 5
Visited: September 2022
I have had to go to Staveligh medical centre a number of times to have 24hr ECG's fitted and will now be cancelling all further heart monitoring should they need to be fitted by the centre. The never open the door on time, today I was left in the rain till after my appointment time, and the nurses that its my ECG is cold and uncaring. I have severe fibromyalgia and an allergy to the the pads which causes great pain, yet she couldn't of cared less and scolded me on 2 account this morning.
GP surgery review: staveleigh-medical-centre
Title: Received prompt and efficient care
Rating: 5 out of 5
Visited: April 2022
I have recently contacted Staveleigh Medical Centre with a few different medical concerns. I have received prompt, professional and very good care from the medical and nursery staff. 
They do care for their patients well in my opinion.
GP surgery review: staveleigh-medical-centre
Title: Thank you for your help today
Rating: 4 out of 5
Visited: February 2022
I came to surgery this morning for routine blood tests and I felt faint and my blood pressure plummeted. The nurses were very attentive, monitoring my heart and blood pressure, the doctor took time out to check on me, and they carried out an ECG and have referred me to the cardiologist. Thank you for your care, and sorry to put you all to so much trouble.
GP surgery review: town-hall-surgery
Title: Avoid practice
Rating: 1 out of 5
Visited: March 2023
Ive visited the practice multiple times over the course of the past few months all of which has been an issue. 

Appointments for my newborn daughters injections were never arranged and i had to chase to then be cancelled. Both appointments for her and myself cancelled last minute with me having to then chase to arrange a new one.  Mis-diagnosis every time we have been with an issue. 

And most recently I visited as 'as a mother' you know your child and i knew my daughter wasnt right, i was told by the gp that im just a first time mum being paranoid and that theres nothing wrong with her- we are currently sat in A&E as my daughter who is 'perfectly fine' is fighting Strep A! 

The incompetence is unbelievable. I will be looking for a new surgery as on Monday.

Avoid this place at all costs
GP surgery review: town-hall-surgery
Title: Mixed service
Rating: 1 out of 5
Visited: January 2022
I attended the surgery in January for the first time in a long time and found the staff to be very helpful.  The doctors were amazing.  I was diagnosed with a couple of long term issues one of which, while manageable, can easily become life threatening 

I called the surgery for advice on Tuesday 31st May 2022 and was met with the most unhelpful receptionist I have ever had the displeasure to encounter.  Despite outlining my concerns and symptoms, I was met with "for an emergency appoint, you need to call tomorrow".  I again explained that I just wanted some advice - due to an ongoing issue and my symptoms may be linked - which would require emergency attendance to a hospital rather than I surgery, and she again advised "for an emergency appoint, you need to call tomorrow".  There wasn't even a suggestion to visit A&E.

Quite lucky I did just attend the hospital as my bowel had started to come out of my hernia site .. which can be a little risky and most likely wouldn't have waited until tomorrow.

Patient care starts with the front line staff.  The surgery will be judged by the actions of all staff.  This one really doesn't seem to care
GP surgery review: town-hall-surgery
Title: Very helpful
Rating: 5 out of 5
Visited: January 2022
After suffering with kidney stones for many weeks The lady Gp arrange a scan for me .After getting the results she got me a medication to brake them up and arranged a new scan for me .a big thumbs up from me to all the staff
GP surgery review: marus-bridge-practice
Title: Receptionists that don't want to reception
Rating: 3 out of 5
Visited: January 2023
The practice itself is brilliant, as are the doctors. However, some of the receptionists are very difficult to speak to and present themselves with a can-not-do attitude. They often come across as rude, and as though you are inconveniencing them by calling up. It is also incredibly tiresome to be referred to AskMyGP 24/7 when that service isn't always available and doesn't always work.
GP surgery review: marus-bridge-practice
Title: Caring and Compassionate
Rating: 5 out of 5
Visited: April 2022
I needed to speak to my GP following
some worrying symptoms and abnormal blood results.
I work very similar hours to the surgery so find it difficult
to speak or see a doctor in the surgery.
The Practice Manager was very understanding of my situation and assisted me in seeing a Doctor at the surgery.
During my appointment The doctor was - as always very compassionate. She took the time to listen to me - she
didn't rush me - then calmly explained everything to me in a manner I could easily understand and provided the appropriate medication. 
Thank you.
GP surgery review: marus-bridge-practice
Title: Great Experience
Rating: 5 out of 5
Visited: March 2022
I was feeling apprehensive about going to my GP due to the nature of my concern, once I got there the doctor put me at ease almost immediately.
GP surgery review: medicentre
Title: Only good things to say.
Rating: 5 out of 5
Visited: November 2023
Thanks so much to a pharmacist within the medicentre for contacting me about changing a prescription due to a shortage, much appreciated. 
Never had any issues when needing to use the service, all staff have been understanding and helpful.
GP surgery review: medicentre
Title: Fabulous Service
Rating: 5 out of 5
Visited: April 2022
My daughter was poorly so I used askmygp to raise my concerns, received a phone call from the receptionist asking me to go for an appointment later that morning, was seen by a lovely GP who listened to my concerns and was very kind, prescription given and sent for a blood test, all before lunchtime. What a fantastic service provided by Ashton Medicentre.
GP surgery review: saxena-l
Title: Hard to get an appointment
Rating: 1 out of 5
Visited: May 2023
I have been calling for months as I have a severe pain in my shoulder that I can even move it. Trying to call almost everyday but its si hard get through the phone lines dont open until 8.01 when you get the queu its absolute ridiculous been waiting for hours to say that no appoints call back again next day, calling again been in the 1st for long time after 30 min call finish as they say is too busy call again get 1st in queu and again too busy call later. That its absolute ridiculous, and still waiting to get an appointment
GP surgery review: saxena-l
Title: Terrible service
Rating: 1 out of 5
Visited: January 2023
** would rate no stars if could **
Just been for a blood test at Winstanley medical centre I was 18 minutes late due to the weather and traffic but I had rang prior to say I would be late and was told get there when you can I turned up at the practice and tried to book in I was shouted at saying it was 22 minutes past now your appointment was at 8:06 the attitude of the receptionist was awful and condescending I felt she wasn’t very approachable. When she went to speak to the phlebotomist I could hear them speaking and heard if anyone else is late I’m not doing them! Very inconsiderate due to the weather conditions today. I asked the receptionists for my blood form and there was huffs and puffs to do the task which I found very upsetting as I am aware the nhs is strained but it is very disheartening to patients as they can see that even the staff are not bothered about their care. All in all no wonder things in patients health are being missed due the the reception’s attitude when you ring and ask for an appointment people are scared to ring.
GP surgery review: saxena-l
Title: Frustrating
Rating: 3 out of 5
Visited: December 2022
Whilst I have no issues with the staff at the surgery or any consultation I've ever had, contacting the surgery and getting an appointment has become increasing difficult. When I'm told by the GP that they'd like to see me again in 10 weeks, it would be great to be able to phone and make that appointment. I tried ringing on several occasions and was told I couldn't make an appointment for later in the week and to ring at 8am. I can't use my phone when working , so that can be very difficult when calls can be on hold for over 10 minutes. I ended up having to push back a booking with work so that I could go to the practice for 8am to ensure I could get an appointment before Christmas.
GP surgery review: saxena-l
Title: Unable to make contact
Rating: 3 out of 5
Visited: December 2022
I have made numerous calls today, one lasting over 11 minutes, being told I am “number 1” in the queue. Whilst my concern is not life threatening, I do need to speak to someone regarding my prescription which was incorrect with no explanation. The pharmacist advised calling my GP. I cannot afford to be on hold for excessive periods of time and am unsure how I can resolve this without actually making a trip to the surgery.
GP surgery review: saxena-l
Title: Impossible to contact
Rating: 2 out of 5
Visited: June 2022
I’m 13 minutes and counting on hold, number one in the queue for the entire wait trying to organise a visit for my 3 year old son who is having an adverse reaction to some cream prescribed yesterday. This is symptomatic of the surgery of late, it is increasingly difficult to get through to an admin person and appointments are rarely available within the week. Additionally, opening times online are no longer accurate (such as the Tuesday late night, when I took this up with the receptionist I was told they couldn’t change it in case the time changes again).
GP surgery review: shakespeare-surgery
Title: A Big Thank You!
Rating: 5 out of 5
Visited: December 2022
A big thank you to the Shakesphere team for the help and care I received on Monday at the surgery after taking ill in the reception area.

After being taken to Wigan A&E, I eventually ended up at Bolton A&E, having an operation on Wednesday evening to remove an infected Post-op blood clot.

Now at home, on my road to recovery.

Again, a big thank you to all at the practice.

Robert.
GP surgery review: shakespeare-surgery
Title: Greatest practice ever.
Rating: 5 out of 5
Visited: June 2022
Extremely friendly staff. Will bend backwards to accommodate pasients .Appointments asked for are given. Choice of Drs are given
.Goodness I can go on and on about the extra mile all of the staff is willing to go to make this surgery the best there is !!! 
Again I can just say thank you , they are making life so much easier for me and my family in this difficult times. Nothing is to much for them if they can help.
I myself was a nurse and worked with a multitude of surgeries spanning 20 + years.
This surgery is still the best ever.
GP surgery review: shakespeare-surgery
Title: Service is fantastic
Rating: 5 out of 5
Visited: February 2022
I love this practice, the AMGP system is easy for me to use and I'm not up to date with computers! there service is fantastic, keep up the good work. It's alot easier an if you need to see the drs they will try an get you in the same day! Works for me an my mum.
GP surgery review: shakespeare-surgery
Title: Amazing Practice and staff
Rating: 5 out of 5
Visited: January 2022
This surgery cannot do enough for you. The staff are amazing and the Drs are very approachable. They Drs listen to what you have to say and you feel involved in the decision that is made. I have been a patient here for 4 months after being with another surgery since I moved to
Wigan 7 years ago and I can honestly say it was the best decision I have made. I have never struggled to get appointments here and I know other people from other surgery’s do but not here. I can’t speak highly of this surgery and thank them for what they do
GP surgery review: zaman
Title: Fantastic practice
Rating: 5 out of 5
Visited: June 2022
Excellent practice everyone so thorough and professional a very friendly surgery very impressed with the service and can’t praise them all enough
GP surgery review: zaman
Title: Amazing Doctor
Rating: 5 out of 5
Visited: April 2022
Brilliant practice. Such caring and friendly staff. You are very well looked after and the girls do everything they can to help you. Can't recommend them enough.
GP surgery review: silverdale-medical-practice
Title: Faultless GP surgery
Rating: 5 out of 5
Visited: October 2022
I have been a member of the this GP for over 30 years. They really do go above and beyond. I never have a problem getting an appointment, if I call in the morning the queu is minimal and receptionist always very helpful. They are tentative and reassuring when I call for my children, often following calls up with face to face reviews the same day. Credit also due to the pharmacy and staff who are efficient and knowledgeable. GP’s are a hot topic in discussion but I honestly do not have a bad word to say.
GP surgery review: the-lakes-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: July 2023
Really happy with the service from this practice. The staff are so helpful, professional and friendly. The service I’ve recently received was 10/10. This practice treats you really well and you can tell the staff are happy there and happy to help you. Thanks guys!
GP surgery review: the-lakes-medical-practice
Title: Great doctors, receptionist let the place down
Rating: 1 out of 5
Visited: June 2023
The doctors here are outstanding, however the receptionists are completely lacking of empathy and understanding, one in particular is rude and impatient. She is trained to be a receptionist, not make the decision if somebody's situyis an emergency or not, eapecynot knowing the history and not allowing the patient to explain!
GP surgery review: the-lakes-medical-practice
Title: Lovely doctor!
Rating: 4 out of 5
Visited: January 2023
Seen a new female dr this week who is absolutely amazing. Treated me with such care and kindness and really put my mind at ease. She was also very thorough and made sure to follow up with me. I have been to this practice a few times and never had any issues with any of the drs. It can be hard to get a GP appointment (as it is anywhere) but they always try and accommodate you. Really grateful to my doctor (and GP staff) for being so lovely - I know how hard you all work and it does not go unappreciated!
GP surgery review: the-lakes-medical-practice
Title: Covid vaccination
Rating: 1 out of 5
Visited: December 2022
Arrived Sunday morning at 8.45 for a 9.05 appointment, the weather was horrendously cold, people started queueing at 8.55, still stood outside at 9.25, without anybody coming out or opening the doors, an old lady at the front of the queue was perished and shivering I offered to take her home as she looked very fragile, I  feel on this occasion the practice left vulnerable people in a potentially deadly situation,
Very sad indeed
GP surgery review: the-lakes-medical-practice
Title: Felt like a human & not a numbet
Rating: 5 out of 5
Visited: April 2022
Good morning , I have Alzheimer’s & a stutter , that really holds me back . Due to the stutter , my beautiful sister books & speaks to the doctor on my behalf . She rang this morning , spoke to a very caring receptionist. Who went out of her way to help ,& get me an appointment for today . I cannot thank her enough . My sister always takes me to my appointments , but could not today . She managed to get a family friend to drop & pick me up . The receptionist I spoke to was pleasant . She could see I was struggling . I am so sorry that I cannot remember her name , but thank you for making me feel like a human being ,& not just a number . The doctor I saw , was so caring . I have tears in my eyes . He gave me as much time as I needed to explain . I was completely out of my comfort zone , but this gentleman again let me speak . I again do not know your name , but I would like to thank you from the bottom of my heart . For making me feel like my issues were important , you never rushed me , & took so much time to explain , what he thought was best for me . You are both a credit to the NHS. Thank you both for your empathy . Your kindness was so gratefully received . I’m upset that I have no recollection of your names . I so wish I did . Thank you also to the gentleman , who took the time , to drop & pick me up . Sorry for such a long text. It has taken me a long time to correct my spelling mistakes . Also thanks to the lady in the pharmacy , who again saw I was in need of help , & swiftly made my meds up . You made a very stressful day a lot easier . Thank you all so much . Paul Birchall .
GP surgery review: the-lakes-medical-practice
Title: Delivering an effective service
Rating: 5 out of 5
Visited: April 2022
I have never heavily relied on medical support until covid 19 and cancer struck both at the same time! I have nothing other than praise for each and every staff member at the practice. I was clinically assessed the same day and an urgent  referral made which initiated a huge episode of care. This has meant more reliance on the practice and each time I have needed support, or required a review, it has been face to face when needed or telephone care if appropriate.
 I have heard many complaints about why GP's have not yet reverted to previous ways of working, (pre Covid) however, sometimes new ways of working are more effective and services need to be channelled appropriately. 
My only bugbear, is the jaded and occasionally austere initial approach (and I am aware of the conflict the reception team face) a smile goes a long way to helping us along a difficult journey. I thank you all during this crazy Covid period and ongoingly.
GP surgery review: the-lakes-medical-practice
Title: Covid
Rating: 5 out of 5
Visited: January 2022
Very impressed with my doctors, they have been excellent while we have had covid, they called us to see how we were doing, I was referred to the covid centre, they too were excellent, can’t fault our NHS, thankfully very rarely use it.
GP surgery review: the-poplars-medical-practice
Title: Terrible Practice, With Unprofessional Staff
Rating: 1 out of 5
Visited: May 2023
Having been unwell for months and failing to get anything other than a telephone appointment, I finally got an appointment with the doctor. This doctor is not the usual one, nor the one who normally works at this practice. 
I have multiple alarming issues which I wished to discuss with the doctor, however was rudely informed I can only discuss one problem with him as he doesn’t have time. The doctor was unprofessional in his manner, did not care to listen to the issues I had booked an appointment for and was very rudely told if I need to discuss further issues then I must make further appointments. 
This surgery has been in special measures once before, and most definitely needs to go back there! Unfit surgery and should not be allowed to see patients at all…
GP surgery review: the-poplars-medical-practice
Title: Exceptionally bad to get through
Rating: 1 out of 5
Visited: February 2023
Its almost impossible to get through to make an appointment for a review.  I need to book a diabetic review and having been waiting 30 minutes for someone to answer the phone.  It really is the worst service.
GP surgery review: the-sides-medical-practice
Title: Fantastic
Rating: 5 out of 5
Visited: December 2023
Went for usual MOT they detected raised Blood Pressure booked me for ECG detected heart damage. Medication started, consultant appointment requested, change of meds all within days and weeks I was dealt with in a professional and kindly manner.

The staff are fantastic, from GPs to Nursing, to Clinicians not forgetting the front line ladies and gent who protect the fort. Helpful, beyond measure. 

Kept fully aware of progress and appointments. This practice goes over and beyond. Well done to you all.
GP surgery review: the-sides-medical-practice
Title: Fantastic Care
Rating: 5 out of 5
Visited: December 2023
Too many times have I heard feedback of other GP surgeries about poor service. I have never had anything but exemplary care from the Sides for both myself and my two children
Thank you
GP surgery review: the-sides-medical-practice
Title: New Online System
Rating: 5 out of 5
Visited: December 2023
The response of the practice to my very early morning online requests regarding the early signs and eventual  shingles infection  were extremely quick and  very  relevant and much appreciated..
I was and still am very grateful to the all the staff involved for their professionalism and care given to me. thank you again joan.
GP surgery review: the-sides-medical-practice
Title: Not got a clue
Rating: 1 out of 5
Visited: October 2023
I was contacted by the sides medical practice twice to say I needed to make an appointment regarding blood test results and a letter they had received. Telephone appointments were made on the same day at 9am and 2pm. I asked if I could have them together to save both my time and the doctors time. I was told no because it was regarding 2 separate things. I waited for the first phone call but it didn’t arrive. I called to the doctors in person to ask why I had not received y phone call. I was told they had been put together but they had failed to tell me. At 2pm I received my phone called. The doctor asked “ what can I do for you?”! I replied “ you phoned me to make the appointments “! Surely the doctor should know who has requested the phone call and what it is regarding. The receptionist are very quick to interrogate you about why you want the appointment. The doctor had to waste time reading through my notes to find out what the appointment was for. Better organisation and communication is needed.