janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: nork-clinic
Title: Fantastic Practice , Great Team
Rating: 5 out of 5
Visited: January 2023
I have been with the clinic for over 2 years and in that time I have never had to wait for an appointment, I find the online system to book appointments works extremely well. It does close when all the appointments have been filled. I always submit my requests at 8am when the system opens. It is only open Monday to Friday but have out of hours appointments over the weekend which is a great service for anyone working which is great for me. The staff are always polite and helpful I have witnessed some very rude patients in the clinic which is very unacceptable. If you do contact them be sure to be polite and kind, they are there to help and should not be subject to bad bullying behaviour.
GP surgery review: nork-clinic
Title: A shocking excuse for a GP surgery
Rating: 1 out of 5
Visited: January 2023
You cant get an appointment for love nor money.  You try to call to make an appointment and they refuse to speak to you and tell you to go via the website.  You go on the website and the form is 'temporarily unavailable' and then you try again later and it's close again, this time for lunch for 3 hours every day!  It's a disgrace, a waste of tax payers money and should be closed!
GP surgery review: nork-clinic
Title: Poor service
Rating: 1 out of 5
Visited: December 2022
This surgery insist on filling in their form, which is constantly unavailable and closed.
You are kept waiting on phone to be cut off.
Receptionist.. one in particular is most unhelpful.. they have a few good GP’s if you are lucky enough to get an appointment.
75% of the time this surgery is closed and offers no services other than call 111 or use AE .. no wonder the hospitals are under so much pressure.. people are having to use them as no service at Nork Clinic for sure.
GP surgery review: nork-clinic
Title: Bad Service
Rating: 2 out of 5
Visited: December 2022
I tried to book an appointment on-line for a phone consultation with adoctor.  The on-line system was closed when I tried at 11.54am. It said for appointments today.  I rang the surgery and the recorded message stated, amongst other things, "only ring if you have been requested to do so".  However, I hung on and spoke to the receptionist and told her yet again the on-line system was closed as it had on many occasions.  I explained that I did not want an appointment for today but next week or the week after.  I had a previous consultation with a doctor who prescribed medication and informed me to let him know in two weeks how I got on.  I contacted the practice 4 weeks after the initial consultation.  All I needed was to speak to the doctor, not see anyone and asked if she could make an appointment the next week as it was not an appointment I needed today.  I was told that the system could not differentiate between appointments today or next week so she could not do that.  I needed to go on-line nearest to 8.00 am as I could.  Disgusting service, scramble for appointments at 8.00am.  GP practices have become impenetrable
GP surgery review: nork-clinic
Title: Very good surgery
Rating: 5 out of 5
Visited: September 2022
Nork clinic delivers an excellent service.  I have never had a problem getting an appointment.  Staff go out of their way to help patients.  I have no negative feedback to offer other to say patients who endlessly complain should maybe consider moving surgery if they are so unhappy.
GP surgery review: tadworth-medical-centre
Title: Caring Practice
Rating: 5 out of 5
Visited: October 2023
I was in my staff room at work this week and heard lots of people complaining about not being able to get an appointment at their GP surgery or discussing how rude the receptionists were. As a teacher, I also know what it feels like to get constant  moaning and groaning/ complaints and negative rumours about your organisation. I didn’t want to fall into the trap of only every writing in when there’s a problem, so I wanted to write in and say how wonderful Tadworth medical centre has been to my family. 

I had an appointment this week and was once again so happy with the service I received. My appointment was on time and the doctor (I’m really sorry I didn’t take her name) was so kind and genuinely caring. I understand how much pressure GP surgeries are under at the moment, but she didn’t make me feel rushed at all and really listened to me. She was also great with my toddler who I had to take to the appointment with me, she gave him a toy dinosaur to play with and gave him a book to take home which has made his day, he hasn’t put it down. 

My family and I have always been able to get an appointment in a timely fashion and have always been greeted with kind, helpful receptionists and friendly, caring doctors. I just wanted to say thank you to you all, what a wonderful service you’re all providing. 

Please pass this on to anyone in your practice that needs to hear this! 

Samantha Henry
GP surgery review: tadworth-medical-centre
Title: Made to feel I’m wasting their time
Rating: 1 out of 5
Visited: September 2023
I recently went to the gp regarding headaches, I told the gp that I had a sleep study booked for possible sleep apnea and we both agreed to wait for the outcome before continuing investigating the headaches. My blood pressure was high so the gp prescribed medication to bring this down, and asked me to get an ECG and kidney scan done, it was not explained to me why these test were being done. In the next few weeks the gp kept in contact asking for blood pressure readings, increasing my dose as it was not coming down. After a few weeks it came down to a level the gp was happy with. I had the ECG and kidney scan done and was then diagnosed with severe obstructive sleep apnea, which looking at the NHS website can lead to heart disease and kidney issues. I believe that I may have had sleep apnea for many years as I’ve had symptoms but thought it’s just headaches they’ll go, but as my wife and I are now expecting our first child I thought I best get them checked out in case it was something more serious. I then did not hear anything about test results until I queried them after finding out I did indeed have sleep apnea, a full 10 weeks later… I was told a gp would call me to discuss the results in 5 days time, this only added to my worry. I did not receive a call in the afternoon as I was told so sent another request about 6:30pm to the gp surgery requesting I get a call the following day. The gp did actually call me that night at 8:30pm. He said that I had some tests done a few weeks back and ‘what was it I wanted to know’ he sounded very uninterested and made me feel like I was just wasting his time. I explained I haven’t heard anything about the results and want to know if everything’s okay as it’s been so long, I mean what is the point in sending me for tests without giving me the result? His response was ‘well there’s nothing significant, and the scan was okay but a slightly fatty liver which can be helped by following a weight loss diet, so anything else’ I was so taken aback that I did not tell him that after reading about sleep apnea it can lead to heart disease and kidney issues that I have been worrying nonstop. I did mention that my blood pressure had risen again, and the response was ‘well it was fine a week ago so carry on with medication you have and let us know if it changes’ 

I feel that I left in the dark regarding why the test were done and the outcomes that could have been linked to my health condition. I was then made to feel a nuisance for asking for the results.
GP surgery review: tadworth-medical-centre
Title: Just Amazing.
Rating: 5 out of 5
Visited: June 2023
The receptionists are always so helpful, our Doctors are incredibly knowledgeable and a pleasure to meet. The only downside with this practice is the online booking system, designed by a computer expert, with little thought for the older generation. We do our best but it is extremely frustrating, and usually ends up having to ask the receptionist, which defeats the purpose.
GP surgery review: tadworth-medical-centre
Title: Great Practice Providing Quality Service, Care and Treatment
Rating: 5 out of 5
Visited: June 2023
I called the surgery yesterday as my 90 year old Auntie had a water infection. The receptionist was polite and kind and although the appointments were fully booked she appreciated the dangers of a UTI in an elderly patient and said she would speak to a doctor. I received a call just over 1.5 hours later from a fantastic and caring doctor who arranged an urgent antibiotic for my Auntie and advised me that if the symptoms didn't get any better in the next few days to call again and my auntie would be seen. What great service, care and treatment. Thank you for providing such fantastic health care.
GP surgery review: tadworth-medical-centre
Title: Outstanding
Rating: 5 out of 5
Visited: January 2023
I made an online appointment request at 7am. Seen in person by a fantastic GP at 1.30pm and heard from the hospital following her urgent referral at 2pm. Amazing! Thank you so much for your outstanding care.
GP surgery review: tadworth-medical-centre
Title: Fantastic support at time of real need
Rating: 5 out of 5
Visited: August 2022
Just had my first real need for NHS care - an emergency heart bypass.  Support from Tadworth Medical Centre could not have been better both before and after surgery. Doctors I have seen have both been excellent and I found the reception staff went out of their way for me.

It’s a shame that several other reviewers have marked the practice down on one poor experience after years of good care.  Covid has clearly had an impact on all GP practices but in my view this one remains one of the best - critically with some of the best GPs in the area.
GP surgery review: tadworth-medical-centre
Title: Excellent
Rating: 5 out of 5
Visited: January 2022
Was allocated a non emergency appointment within a couple of days of contacting surgery. Appointment with blood nurse and GP 20 minutes apart. Both appointments on time. Both courteous professional and attentive. I couldn't improve on this service. In my experience an excellent team and a credit to the NHS.
GP surgery review: tattenham-health-centre
Title: Medical Records
Rating: 3 out of 5
Visited: February 2023
I  moved  house and was told my new address postcode was out of the area. So I moved  to a new GP and keen to get settled into the new surgery at Ashley Centre.  They claim they have still not had my medical records.  I require regular Cd  medications monthly. My new Gp has not been able to do me a prescription for controlled drugs but did do the duloxetine. There also was trouble with the progesterone prescription .  she didn't know quantity.... I am experiencing many difficulties in life at the moment.
GP surgery review: tattenham-health-centre
Title: Amazing service from reception and doctor
Rating: 5 out of 5
Visited: December 2022
Shout out to Tattenham Corner health centre… Tuesday my doctor called me at 7.30pm (I had called at 4.30 on the off chance of an appointment but they didn’t have one). Her call meant I didn’t have to go to a and e. She gave me painkillers that evening and advice and a blood test at 9am the next day! Then rang the results through to me this morning (Friday). I’m on the mend for sure, with follow up tests booked to confirm all is well. Amazing service from a receptionist and then a doctor. Hope someone who works there reads this and tells them! I have thanked the doctor but don’t know who the other lady was…
GP surgery review: tattenham-health-centre
Title: So Far So Good
Rating: 5 out of 5
Visited: December 2022
The staff seem very intent on doing their job well! 
Reception is busy and sometimes hard to reach by phone but the email system seems to make up for this! 
In the 2 years r so I have been with this surgery I have been seen by 3 doctors all have been caring, diligent, and have a good manner and do not rush. Being diagnosed with Cancer this year I am glad for any support.
I cannot say any bad words about the surgery so far please keep it up! Thank you
GP surgery review: tattenham-health-centre
Title: Excellent Service
Rating: 5 out of 5
Visited: December 2022
Prompt, Thorough, compassionate.
Can not ask for more. 
Given sufficient time to listen to all problems.
Given careful attention to my concerns and provided excellent management.
GP surgery review: tattenham-health-centre
Title: Super professional practice
Rating: 5 out of 5
Visited: August 2022
The practice Doctors nurses and staff are very caring, professional and highly diligent.
The Dr which we deal with has an excellent manner and always makes you feel you are in very dedicated and professional hands. 

We as a family have been so impressed with the practice and the follow up which the Doctors do alongside her team at the practice they have handled us all with their complete attention to care.

I frequently hear of negative reports but I have to say we should celebrate positive feedback as the NHS and in particular this practice are very attentive and dedicated to their patients’ needs.

Thank you for such great care and dedicated professionalism. 

Ann Mee
GP surgery review: tattenham-health-centre
Title: Amazing
Rating: 5 out of 5
Visited: June 2022
I know how busy GPS are. I sent in an urgent request to speak to a GP. My GP rang within the hour and was so kind and listened. She quickly organised an urgent prescription and I felt so much better.
Wonderful practice !
GP surgery review: tattenham-health-centre
Title: Not interested in needs of patient
Rating: 1 out of 5
Visited: April 2022
My wife and I have frequently had to deal with rude and unhelpful receptionists The priority of this practice seems to be the easiest options for staff, rather than putting patient care first.
I was referred for an x-ray prior to a GP deciding on treatment, likely to be physiotherapy. I discovered, a week after its receipt by the practice, that my x-ray result had simply been filed and no further action taken. Meantime I have continued to suffer significant discomfort and loss of sleep. Keeping active is necessary as part of the treatment of another illness but activity has been constrained by non-treatment of my back pain - simply ridiculous!! 
Given that I have been, over the years, an infrequent user of the practice; it is very disappointing not to receive good treatment when the services of the practice are needed.
GP surgery review: greystone-house-surgery
Title: A very helpful practice
Rating: 5 out of 5
Visited: December 2023
I have allways found greystone very helpful ,i struggle sometimes and  they have allways helped to me solve my problems ,i dont expect an instant fix but i know if i ask they will get back to me ,thank you
GP surgery review: greystone-house-surgery
Title: Excellent experience
Rating: 5 out of 5
Visited: October 2023
The doctor I saw was so good, she listened to what I said and explained my options twice so that I fully understand.
Well happy with my first experience
GP surgery review: greystone-house-surgery
Title: Excellent response
Rating: 5 out of 5
Visited: September 2023
Tuesday evening I received a text message regarding a change to my meds. On Wednesday I logged an enquiry using the message function on the NHS app. By 9am I received a text to say I would get a phone to discuss and by 12 noon a clinician had called me to discuss. Absolutely outstanding service for a simple query. This is typical of this surgery and I cannot be happier with the level of service we received. Xx
GP surgery review: greystone-house-surgery
Title: Door to consulting room blocked to stay fully open
Rating: 1 out of 5
Visited: August 2023
I went for a blood test and noticed the door was stoppered fully open. I went to close it which was when I noticed the rubber stopper jammed under it. I couldn’t reach to get it and assumed the nurse would but no. She proceeded to do the whole thing with door fully open I kid you not. People walking past and me getting anxious as I hate needles. Wholly inappropriate.
GP surgery review: greystone-house-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: November 2022
I had pneumonia in November 2022 which recurred in December...after 2 lots of antibiotics I still had a virus in my lungs and had to have a 3rd lot of antibiotics with which I was very unwell, therefore I only took them for 1 week and not the 2 weeks, as discussed with my doctor.  A following chest x ray was clear, however another sputum test showed I now had another virus in my lungs [pseudomonas] for which I was prescribed a 4th lot of antibiotics. The care and treatment that I received in the 3 months of being unwell from the medical team was so good that I felt compelled to leave a positive review. The leading doctor in my treatment, I feel,  was beyond kind and showed so much interest and concern,albeit over the telephone, that I felt reassured and safe in my treatment and ongoing recovery.
GP surgery review: greystone-house-surgery
Title: Fabulous Practice
Rating: 5 out of 5
Visited: November 2022
I just want to say that this surgery is in my opinion the best in the country any time we have ever had to contact them they have been brilliant, no problem getting Appointments the reception staff the paramedic and all the Doctors and team are so good I could not wish for a better surgery so attentive and caring, Thanks so much, Mark Dixon and Fiona Clark from Redhill Rh1 6qx.
GP surgery review: greystone-house-surgery
Title: Wonderfully efficient practice
Rating: 5 out of 5
Visited: November 2022
Greystone House surgery staff are always friendly,  efficient and above all compassionately find you the help you need. My recent contacts with staff have shown how much they advocate for what you need quickly in order to support you for your medical issues. 
The website messaging service is easy to use and helps prevent unnecessary phone calls and helps you to get the service you need from the right clinician. I am a working patient and they have scheduled appointments and telephone calls around my working hours. Thanks to all the team your tireless work is really appreciated.
GP surgery review: greystone-house-surgery
Title: hard to get an appointment
Rating: 1 out of 5
Visited: October 2022
almost impossible to get someone on the phone. On hold for 15 minutes just to try and get a covid booster jab.  Awful customer service
GP surgery review: greystone-house-surgery
Title: Efficient and good use of resources
Rating: 5 out of 5
Visited: October 2022
After a dermatology referral, I attended a clinic in Southwater, followed by an early appointment at East Surrey for a minor op. I thought the concept of a “peripatetic” specialist, using a GP surgery was superb, especially as the hospital appt. could be made immediately.
GP surgery review: greystone-house-surgery
Title: Absolutely fantastic
Rating: 5 out of 5
Visited: August 2022
Staff are very kind and helpful. I trust them with my care and perhaps more importantly, with the care of my two young children. Could not be happier with the support, guidance and treatment that has been provided thus far.
GP surgery review: moat-house-surgery
Title: Awful
Rating: 1 out of 5
Visited: July 2023
Been with this practice for over 5yrs and since covid its rapidly gone downhill, can never get an appt or see the same doctor twice for the same issue. Reception team don't seem to care and really unhelpful
GP surgery review: moat-house-surgery
Title: Great blood test!
Rating: 5 out of 5
Visited: November 2022
I visited for a blood test and had my son with me. He was concerned about me having to have this but the nurse was so lovely and reassuring, explaining what was happening and letting him ‘help’. They were amazing
GP surgery review: the-wall-house-surgery
Title: Very thorough consultation
Rating: 5 out of 5
Visited: December 2023
I am very happy with the thorough care given to my various health issues by my G.P. at this practise and his referrals to Consultants where necessary.
GP surgery review: the-wall-house-surgery
Title: Exceptional service
Rating: 5 out of 5
Visited: December 2023
Very thorough and caring GP consultation. Absolutely exceptional service from a very dedicated and knowledgeable doctor who took his time to comprehensively explain all potential medical options. 

Would not hesitate to recommend this practice. Very happy with everything.
GP surgery review: the-wall-house-surgery
Title: Very good Nurse
Rating: 5 out of 5
Visited: November 2023
I was seen by a nurse for my Health Check and she was very friendly,efficient and reassuring.
Thank you
GP surgery review: the-wall-house-surgery
Title: My experience today
Rating: 5 out of 5
Visited: November 2023
Arrived for my appointment Was met by the specialist on time .I found her to be very knowledgeable ,She made sure I understood everything about my testing today .She was very patient and friendly ,Was made to feel at ease ,I would say it was the best service I have received at the practice .Thank you again.
GP surgery review: the-wall-house-surgery
Title: Doing the job the best it can.
Rating: 3 out of 5
Visited: November 2023
My appointment time was missed/late. I didn't mind that too much. The clinical practitioner I saw was very professional, knowledgeable. empathic and compassionate. She clearly wanted the best for me, which encouraged partnering over my health management, rather than being told what to do! 
There was clearly a conflict between the time available in the standard ten minute appointment slot, which was, in my view, insufficient time to meet her needs and mine to exchange information. So we ran over time in order to get the real work done, beyond describing and dispensing
I have great respect for the clinical practitioner; and can see the effect of time constraints on her and on the accumulation of delayed appointments. I wonder how much slack is built into the system to allow for flexibility.
I am grateful for the NHS being there, but have concerns that is sometimes system driven, rather than responsive to people's personal needs as well as medical ones. I don't know if yhat's fair comment, it is my view though.
Thanks for asking
GP surgery review: the-wall-house-surgery
Title: Great service
Rating: 5 out of 5
Visited: October 2023
Within 2 days of contacting the surgery I have been given an online appointment and been given advice, support and a plan for future treatment. Wonderful service, thank-you!
GP surgery review: the-wall-house-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
I contacted the Surgery last Thursday for a routine check up and was given an appointment for today at 10 45. I was seen exactly on time and was very reassured by the Doctor who explained what was going to happen. My husband has also had good care.
GP surgery review: the-wall-house-surgery
Title: Great nurse
Rating: 5 out of 5
Visited: August 2023
Nurse was very efficient and reassuring and I felt at ease throughout the whole test. I look forward to the follow up telephone appointment to discuss the results
GP surgery review: the-wall-house-surgery
Title: Treatment
Rating: 5 out of 5
Visited: August 2023
My treatment today with the District nurse was great. She was very informative and explained everything very well.
Thanks very much.
GP surgery review: the-wall-house-surgery
Title: Great care
Rating: 5 out of 5
Visited: July 2023
Fantastic doctors at this practice. I have always felt listened to and options explored well with me.