janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: park-lane-practice
Title: The Worst GP service
Rating: 1 out of 5
Visited: May 2022
I don’t want to make a complain about the average 40-50 minutes queue time over phone appointments. But according to appointment allocations this is the worst GP in my whole UK life. 

My wife is Pregnant for 14 weeks now. We tried to get an appointment from last 3 weeks to see a doctor or mid wives to initial check up and conditions, as she have some morning sicknesses. 

Initially they said they booked phone appointment foe Monday 16th May 2022. Between 9am-1pm. But nobody call us as we waited for full day. 

Later we contacted GP again, they did not have any clue, they said they did not have any information about the appointment. And booked again Mid wives appointment for next Monday  23th May 2022. 
Between 9am -1pm. 

Repeated story again, we waited for whole day but nobody called us to follow up. 

Later we contacted again to GP and they told us they don’t have access to mid wives, therefore, gave us a hospital number, however hospital told us they don’t accept the personal call rather then GP forward the case for routine appointment. 

Now, we are in a puzzle situation, in between GP, Mid wives and Hospital. No idea what to do. 
We don’t really know when this “Tom and Jerry” game will stop. 

We could say this is Frustrating, Disappointing and misleading what hampering our mental and physical health as well as our personal and family life.
GP surgery review: phoenix-surgery
Title: Terrible Surgery that have no regard for NHS Rules
Rating: 1 out of 5
Visited: January 2023
Very poor GP surgery not like it used to be. My family has been registered here for a number of years. Issues started when trying to get appointments for my daughter they refused as they don’t want to deal with certain health issues. I have also tried to register my brother who was refused as he didn’t have a photo ID. Today tried to change our address was refused as we didn’t yet have proof of address. I made the receptionist aware they proof of ID is not a required and this is stated on the NHS website, she still refused. I then asked how to allow homeless people to register as they won’t have proof of address, I was extremely shocked at the reply of we don’t allow homeless people here. Time to change GP I think if that is the attitude and have no regard for NHS rules which they are bound to follow. 

Utterly shameful service.
GP surgery review: phoenix-surgery
Title: Worst Gp
Rating: 1 out of 5
Visited: December 2022
Very bad reception service in the morning . Wasting our time . Asked to call back later in the afternoon and when I called says again to call next day in the morning to book appointment.
GP surgery review: ridge-green-medical-practice
Title: Great service to patients
Rating: 5 out of 5
Visited: November 2022
Left message on Patches as very unwell, response was very quick and matter dealt with by a following phone call.
GP surgery review: ridge-green-medical-practice
Title: Great appointment
Rating: 5 out of 5
Visited: October 2022
On arrival, I was booked in and directed to relevant waiting room. Was politely addressed and spoken too throughout my appointment. It was clear by explanation of what was to be done and why throughout. When to expect any future help and a specified time was given. I  Was very pleased with how the the appointment was conducted.
GP surgery review: ridge-green-medical-practice
Title: Great response
Rating: 5 out of 5
Visited: October 2022
Used the new Patch system, very good service prompt response and exactly what I needed. Did not need to see a GP just needed advice and this was given promptly and I was happy with the outcome
GP surgery review: ridge-green-medical-practice
Title: Unable to contact by phone, follow up not consistent
Rating: 1 out of 5
Visited: January 2022
The surgery does not have a telephone system that will hold your call when busy, so you will need to continue calling numerous times without being sure if you will get to speak with someone.

When you do get to speak with someone appointments can be filled very quickly and you are asked to call back the following week.

The surgery can do better by investing in a telephone system that holds your call, allows you to request a call back, and informs you as to what number in the que you are.

At times I have gotten advice to contact the duty emergency number. However this is not always answered. Or did not ring at all.

The surgery could improve their delivery of service by allowing patients to self book appointments online.

In terms of advice given, at times this leads you to feel as if you are over concerned, and that there is no issue, though symptoms continue. Appointment slots also seem to short and I have felt rushed off the phone when speaking to the GP.
Another issue is that if you have multiple issues to raise, you will need to call back for each matter that you wish to raise. Thus you will need to go through the pain of trying to reach someone again to book an appointment. 

The surgery can improve their practice by allowing patients to raise, on the call with the GP, a request for an appointment and its booked then and there. GPs can also be more empathetic on the phone and ask if there are any other issues that the patient wants addressed. My standard of living, health and wellbeing would be improved if GPs took a more systemic and reflective practice approach.
GP surgery review: kingswood-surgery
Title: Communication Good
Rating: 4 out of 5
Visited: January 2022
Sense of humour is visible in reception conversation.
We know mask are no more but I gonna wear 1 to protect everyone, it's a health establishment.
GP surgery review: westrop-medical-practice
Title: The System Works
Rating: 5 out of 5
Visited: July 2022
Recently I needed an appointment.  I went on-line and booked a routine appointment 4 days in the future.  My symptoms  worsened in this time so I phoned to see if I could attend earlier.  I needed to ring back at 8am the next day which I did.  The receptionist was efficient and caring and made an appointment for me that day.  The doctor I saw examined me and prescribed antibiotics (many years since I had those) but he assured me they were needed.  The doctor didn’t rush me although I was conscious this was an emergency appointment and I had been slotted into the system!

I wanted to convey that ‘the system’ does work.  I have read so many reports on how difficult it is to get a doctors appointment but I am grateful to Westrop Surgery.  I have been a grateful patient for many, many years and intend to remain one.
GP surgery review: jubilee-field-surgery
Title: Nothing too much trouble
Rating: 5 out of 5
Visited: August 2022
I cannot think of a better GP Surgery, phone answered almost immediately, the staff receptionist Doctors couldn’t be more helpful, we are all so lucky to have Jubilee field. I definitely appreciate what we have.
GP surgery review: northlands-surgery
Title: 30 Years Plus of Outstanding Care
Rating: 5 out of 5
Visited: February 2023
Seen this week twice by fantastic caring staff. Appointment on the day, great reception staff, never any different. Our town has at least doubled in size , our primary care resource has not. We need to be proud of our local doctors surgery, not knocking them. Northlands always tries its best, just needs twice the resource. A bunch of stars!
GP surgery review: northlands-surgery
Title: The most frustrating experience
Rating: 1 out of 5
Visited: August 2022
Honestly, I am so fed up with this surgery. You cannot enter the building without an appointment and trying to get through on the phone can seem almost impossible. I have spent literally hours this morning trying to sort out my repeat medication. It's authorised by a GP and sent to Boots Pharmacy. Boots emailed to let me know of a problem getting the script from the surgery so I called the surgery...and called ...and called. Eventually someone picked up, so I explained the issue and said my GP needed to authorise the mess to be told a very long, complex and boring tale resulting in me Tring to reorder the script from the GP online service. Epic fail - there was a problem with their site - it told me the meds had been ordered but I needed to collect from a Boots store in Leicestershire!!! I call the surgery to explain the whole saga, whereupon the receptionist said "Oh, the GP needs to reauthorise your repeat prescription." I angrily told her that I had said that in the first call at the very start of the conversation. It seems that can order my measurements for me over the phone - she did it there and then. What an absolute fiasco!
GP surgery review: northlands-surgery
Title: FAult
Rating: 3 out of 5
Visited: July 2022
Booked an appointment using on - line web site. Attended surgery to be told I did not have an appointment although on-line booking was confirmed. 
Looking for previous data all I get on-line is no information available. Why?????
GP surgery review: northlands-surgery
Title: Excellent patient care
Rating: 5 out of 5
Visited: April 2022
I moved to this surgery from another local surgery, that had been providing less and less satisfactory service. I was reluctant as I was in the middle of a bout of ongoing, recurrent tonsillitis, and was worried moving part way through would cause problems. Not to mention, I just assumed that due to Covid etc all surgeries were just going to be as terrible as my previous one. 
How wrong was I?! Switching surgeries only took a few days, and within a week I’d been seen at Northlands, had some blood tests to see what was going on and generally felt like someone actually cared and was listening to my concerns. 
The whole feel of the surgery is different to my previous surgery. It feels like the staff genuinely care and go out of their way to help. They are facing the same issues of too many patients and not enough staff as everyone else, yet manage it incredibly well. I feel it’s a very well managed surgery. 
All of the doctors, nurses and support staff I have dealt with have been amazing… caring, professional and efficient. Moving here was the best thing I ever did. I have since moved my husband and children as well and we all agree that it is so much better. Thank you Northlands.
GP surgery review: northlands-surgery
Title: Really Poor
Rating: 1 out of 5
Visited: April 2022
Very poor with regards to Mental Health. 

During a period of Depression I tried getting through to the Surgery to go onto Anti-Depressants. After 1/2 an hour I gave up. 

A fortnight later I got through and was told the only appointment with a GP was in three weeks time. 

Should receptionists be making clinical decisions as to when you can speak to a Doctor?

They did have a mental health specialist who wa really good but never replaced her. 

Covid or no covid, they should do better.
GP surgery review: northlands-surgery
Title: So difficult to order medication
Rating: 1 out of 5
Visited: March 2022
I used to be able to drop off my repeat prescription request at my pharmacy. Now  have to find out how to log in on a website that keeps telling me it has sent a security code, but this is not received, then work out which meds I need. This may be easier for the doctors but it is so hard for the patients. These meds are vital yet I can't get to order them.
GP surgery review: patford-house-partnership
Title: Very friendly and helpful
Rating: 5 out of 5
Visited: January 2024
I have found the staff to be efficient and friendly. Very approachable. 
The appointment was quickly made and the information given during the appointment was clear and concise.
GP surgery review: patford-house-partnership
Title: Excellent Practice
Rating: 5 out of 5
Visited: January 2024
First time I have used this practice and found everyone is very friendly and helpful. Very professional. Extremely pleased I have joined this practice..
GP surgery review: patford-house-partnership
Title: GP Practice
Rating: 4 out of 5
Visited: January 2024
Great appointment 
Felt that I was listend to for the first time in a long time and was not just prescribed medication.
GP surgery review: patford-house-partnership
Title: Reassuring Dr
Rating: 2 out of 5
Visited: January 2024
I had a positive and reassuring appointment with the gp. 
But I had asked for an appointment in the week of 13/12 visited minor injuries on Friday 15/12. In the meantime I had checked where my appointment request was. 
Waited for an appointment which I was sent the week of the 1st of Jan.  Not good  enough.
GP surgery review: patford-house-partnership
Title: Appointment
Rating: 5 out of 5
Visited: January 2024
Very friendly, helpful, informative and comfortable. I would definitely recommend and would use this practice as a preference.
GP surgery review: patford-house-partnership
Title: Very positive consultation
Rating: 5 out of 5
Visited: January 2024
My appointment was with my chosen GP and was a very positive experience.  The doctor was extremely helpful and listened to my concerns guiding me in the right direction.
GP surgery review: patford-house-partnership
Title: Lovely dr
Rating: 5 out of 5
Visited: January 2024
Bit nervous but the Dr was lovely she explained things clearly so I came away feeling positive she recommended a medication but is checking with my cardiologist that they are ok to take with my heart medication
GP surgery review: patford-house-partnership
Title: Friendly practice
Rating: 4 out of 5
Visited: January 2024
Little time waiting to see doctor. The receptionist was polite and very polite, the doctor was courteous polite and thorough. Overall experience very good.
GP surgery review: patford-house-partnership
Title: Great service
Rating: 5 out of 5
Visited: December 2023
Booked appointment no problem,  arrived and went in on time. Doctor was very helpful, though and explained everything to me. He didn't rush me and listened and answered my questions.
GP surgery review: patford-house-partnership
Title: Great practice
Rating: 5 out of 5
Visited: December 2023
Always impressed with the treatment I receive. I was listened to and came away happy with my treatment plan.
GP surgery review: box-surgery
Title: Kindness and tact show in plenty
Rating: 5 out of 5
Visited: September 2023
The doctor I saw at Box surgery was not only sympathetic and tactful but she also treated me as an intelligent person explaining things clearly. Follow up tasks were completed almost immediately and effectively. All the staff are kind and helpful always.
GP surgery review: box-surgery
Title: Best surgery
Rating: 5 out of 5
Visited: April 2022
Every staff member from doctors, nurses to assistants and receptionist have been kind and patient.
They've always given myself and family the best care they can
GP surgery review: box-surgery
Title: Amazing team
Rating: 5 out of 5
Visited: March 2022
Absolutely fantastic team. Communication, kindness and understanding from all of those who work. GP’s take time face to face and on the phone to reassure and listen, even in the hardest times through covid. Receptionist are patient and always willing to give you a friendly hello. Just a great all round team. Massive thank you for all you do.
GP surgery review: box-surgery
Title: A brilliant caring practice
Rating: 5 out of 5
Visited: February 2022
Box surgery is great they have been there for us all through covid , if you phone them they answer the phone quickly and a face to face appointment has always been possible if they think that you need one .
The surgery even sent us a stay safe text message as storm Eunice was approaching. We hope the surgery doesn’t change the present service but it would be great if eventually they go back to pre covid covid arrangements .
So a big thank you to Box surgery Doctors and staff .
GP surgery review: hathaway-surgery
Title: Was fantastic but not now
Rating: 2 out of 5
Visited: January 2024
Been with them for years and nothing but praise for them
Unfortunately calling with no reply 2hrs in total today still unable to talk to anyone is poor 
Tried using new system without success just got me more stressed with angina.
Gave up and lost interest/confidence. 
Great shame but lost all interest now.
GP surgery review: hathaway-surgery
Title: System is broken
Rating: 2 out of 5
Visited: March 2023
Trying to book an HRT review and not wishing to jam the lines on a busy Monday I have called today, Friday. Called bang on 8am. It took 30mins to just get in a queue but I persisted. Needless to say when I got through at 8.45 there were no appointments left. 
I don't need an urgent appointment as I have medication to last approx 12 days, I just need a review. I can't book ahead as nothing available (told this is due to junior drs strike...last time around it was due to covid again!)
It is not the receptionists fault but this system is broken. Surely this has to change! We can't have people needing a routine appointment and those needing an urgent on the day appointment all calling at 8am. I was told if I run out of meds then I can get a month to tide me over. Why though? As always suggested, I am giving it plenty of time to get a review booked by calling almost 2 weeks in advance of my medication running out.  I don't want to be that person calling when I've run out and causing extra admin to produce a "tide me over" prescription. 
Please can the partners review the way routine appointments are booked? Use the website to allow reviews to booked online.
GP surgery review: hathaway-surgery
Title: Utterly disgraceful
Rating: 1 out of 5
Visited: December 2022
I called the surgery with regards a suspected case of Strep a in my child. I was kept waiting 20 minutes to be told there were no appointments. They told me to call 111. I was kept waiting a further 20 minutes and 111 told me they would instruct my gp to put us on the emergency call list. Nobody called me back. My child remains extremely unwell and you wonder why people end up in a&e. I am appalled that despite recent warnings about Strep a and instructing parents to contact gps and having received a letter from my child’s school telling us there was an outbreak in his class- this was a public health letter) also instructing to contact the gps
GP surgery review: hathaway-surgery
Title: appointments
Rating: 1 out of 5
Visited: August 2022
I was told to make appt to have annual blood test. When I rang I was number 1 in the queue, 10 minutes later I was still number 1 in the queue. As many years back as I can remember the waiting time to get someone to answer is horrendous. The longest I've ever waited was 40 minutes. None of the other surgeries have this problem, so why can't Hathaway staff provide the same sort of service. It's a pity you can't answer the phone as promptly as you are at sending out text message reminders within minutes of making appt.
GP surgery review: hathaway-surgery
Title: Fantastic Staff and care
Rating: 5 out of 5
Visited: July 2022
I have recently been suffering from a mental health crisis and I cannot fault the care and understanding that the staff have shown me.   When needed I have had appointments face to face and regular calls by phone.   Their understanding and professionalism cannot be faulted a big thank you to them all.   They must be under enormous pressure but nothing is too much in terms of reassurance and processing of prescriptions when needed.  A big thank you to the wonderful staff.
GP surgery review: hathaway-surgery
Title: Great Podiatry Practice
Rating: 5 out of 5
Visited: January 2022
I have recently undertaken two foot operations here. The whole of the Podiatry team are extremely dedicated, professional and kind. My care has been exemplary both during the surgery and after care. They are all extremely busy but you feel as though you are the only patient there and put you at ease. Thank you to all of you for looking after me so well, you are all amazing! 
Best wishes
Gillian Smith
GP surgery review: lodge-surgery
Title: They do not answer their phone
Rating: 1 out of 5
Visited: December 2023
Having been asked to call the surgery back I spent 40 minutes holding on the line being told I was patient 1 in the queue. No one answered the call before I hung up at 5pm thinking the surgery must be closed. When I did get through the following day the receptionist couldn’t even find out why they had asked me to call them back! I asked what time the surgery had been open until the previous day and was told 6pm. For a company dealing with ill and/or vulnerable patients the service is terrible.
GP surgery review: lodge-surgery
Title: Swift Action
Rating: 5 out of 5
Visited: April 2023
I telephoned the practice with a concern about a newly discovered lump.
I received a telephone consultation less than  an hour later, and was seen in person a further two hours later.

The swift action was greatly appreciated. As a long term patient with the Lodge, I highly recommend them. Well done to the whole team!
GP surgery review: lodge-surgery
Title: Outstanding Service
Rating: 5 out of 5
Visited: April 2023
We came for an appointment yesterday for my 16 year old daughter and I just want to say the service we received really was outstanding from start to finish, the team were so kind and thorough and to be able to have an ECG there and then and have it reviewed so quickly really put our minds at ease. 
We, as a family, have always had a really positive experience with Lodge surgery but I just wanted to take this opportunity to say thank you
GP surgery review: lodge-surgery
Title: Impressive service
Rating: 5 out of 5
Visited: February 2023
I needed to contact Lodge Surgery and within 1.5 hours of my initial call I had both received a call back and was seen by a GP.
The GP was very thorough, kind and reassuring, and arranged for follow on tests and booked in a call back to check in on me 14 days later. At a time when people are struggling to see a GP Lodge Surgery have managed to continue offering a great service to it's patients. Thank you!
GP surgery review: lodge-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: December 2022
My recent appointment was for a medication review with a practice nurse who went above and beyond to reassure and advise me, involving me in deciding what to do next. I have never had a negative experience with any of the surgery team.
GP surgery review: lodge-surgery
Title: A wonderful, caring team
Rating: 5 out of 5
Visited: November 2022
My recent visits to the surgery have been related to my child. All of those involved in their care doctors and and the nurses involved with taking blood/ECG were so kind and supportive which made a massive difference to my child who suffers from anxieties. Our doctor took the issues raised by my child seriously and the service she referred them to informed me that the referral was one of the best they had received. This meant that the service already had a comprehensive picture of the reasons for the referral. We never felt rushed in any of our appointments and were fully supported by our doctor whilst we waited for various appointments. As a family we would highly recommend the Lodge Surgery.
GP surgery review: lodge-surgery
Title: What a fabulous team
Rating: 5 out of 5
Visited: August 2022
What fantastic service I received this morning at the practice.  Rang for consultation, had face to face consultation and blood done all before lunch.  The staff were delightful, friendly, and reassuring.  Great team work.
GP surgery review: lodge-surgery
Title: Consistently outstanding
Rating: 5 out of 5
Visited: April 2022
The entire team at the Lodge Surgery are consistently outstanding. They are friendly and welcoming. The team respond to calls within a couple of minutes and always make time for an appointment as needed. Thank you. Please continue the excellent work.