janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: leylands-lane-medical-practice
Title: Excellent Msk service
Rating: 5 out of 5
Visited: January 2023
From initial contact giving appointment details and location the whole process was excellent. The admin was really helpful and the communication throughout was fantastic. Keeping me involved throughout. The doctor I saw listened cared and made me feel valued. Taking time to explain and answer questions. I highly reccomend them and feel if they had not been so invested we would not have got to what was wrong. So we'll done and you are a credit to the NHS.
GP surgery review: leylands-lane-medical-practice
Title: Service levels have gone down bigtime
Rating: 3 out of 5
Visited: October 2022
The service levels have gone down big time - I have been waiting to speak to doctor for literally 5 mins to explain to me the test results but it’s been 1 week and despite a call back confirmation, no calls and when I have been chasing this up, all I am told is to get a r-consult done tomorrow morning at 8:00 - it’s the same thing again n again tomorrow tomorrow n tomorrow
Absolutely unprofessional
GP surgery review: leylands-lane-medical-practice
Title: To review my x Ray results n outcome
Rating: 5 out of 5
Visited: August 2022
Very pleasant n understanding Doctor. Very good manners and giving me great positive thinking regarding my future
GP surgery review: leylands-lane-medical-practice
Title: Excellent response
Rating: 5 out of 5
Visited: July 2022
I placed an e-consult this morning about a health problem connected to my husband. We were surprised to speak to a doctor within 7 hours and we are hopeful of a happy outcome. Thankyou
GP surgery review: leylands-lane-medical-practice
Title: Good practice
Rating: 4 out of 5
Visited: June 2022
The service was efficient and informative with plenty of information given and a quick appointment after referral
GP surgery review: leylands-lane-medical-practice
Title: Cant access website for repeat prescription
Rating: 1 out of 5
Visited: June 2022
Got to a stage where last week near impossible to do an e consult even trying before 10am in morning and now trying to order repeat prescription online cant get onto the website as they have taken down i the evening.
GP surgery review: leylands-lane-medical-practice
Title: My Doctor
Rating: 5 out of 5
Visited: June 2022
I appreciate what the Doctor has done for me in all my times and appointments and various illnesses. My doctor is excellent.
GP surgery review: parklands-medical-practice
Title: Very Bad service
Rating: 1 out of 5
Visited: August 2022
I booked appointment  (Clinician: Triage List Online - Triage )
I take my day off, been waiting all day but My GP did not ring me.
GP surgery review: brig-royd-surgery
Title: Thanks for excellent care provided
Rating: 5 out of 5
Visited: December 2022
Thank you to all the staff at brig Royd Surgery that have provided care to me this year. In another difficult year and as a fellow health care profession I wanted to take the time to thank you all. The gps I have seen have been exceptional and helped me with the health problems I have. Many thanks to the gp I saw today. Their empathy and patient centred approach has helped me so much.
GP surgery review: brig-royd-surgery
Title: Exceptional patient care
Rating: 5 out of 5
Visited: November 2022
I asked for an urgent face to face appointment on Monday morning 28/11 - I had the appointment at 2pm the same day.
I experienced worrying complications from the diagnosed infection on the morning of 30/11, rang at 8am seeking an urgent phone appointment and received a call back from the senior doctor at 9 am. This was followed up by a face to face appointment with him at 11 15. 
The professionalism, reassurance and speedy treatment that I received is literally priceless, and I am so very grateful that I live within this practice area.
GP surgery review: brig-royd-surgery
Title: Appaling service
Rating: 1 out of 5
Visited: September 2022
I have made appointments over the last 2 weeks and all have been cancelled. I made an appointment for my depo contraceptive well in advance. The first appointment was cancelled due to the Queens funeral i tried to make another and was told the nurse was working elsewhere made another then they phoned to say i could not go despite telling them it was urgent as my depo was going to run out. They said that the nurse on that day is not qualified to do the injection. Then said they would make me another for the 28th of September which i would have been out of date with my depo as it runs out on the 20/9/22. They then came back and said i had to go tomorrow the 16/9/22 but i said it was too short notice as i was working. They then said the 22/9/22 which was 2 days overdue so they could do it,but i would have to take a pregnancy test to which i stated, why should i have to do that, when i they have cancelled all my appointments. So their response was well go to your local family planning if you can get an appointment. I could get one, so had to speak to my boss at eork to ask if i could come out of work on the 16//9/22 as a police officer on the busiest weekend the uk has experienced in years, as if i did not,then there was every possibility that i may have to go to London this weekend and i did not want to run the risk of either coming on my period whilst away and the depo would have run out whilst away.
I am 48 years old and due to their utter incompetence, lack of trained receptionsists knowing what each nurse is trained to do was being told come for your depo late but you will have to take a pregnancy test i should never be put in that position whatsoever. I am no longer going to be fobbed off being told that staff sickness affects the surgery. 
The same has happened about my smear test. 12 months ago in September 2021 it came back abnormalso would need a re- smear in 12 months. So i rang to book an appointment for this unpleasent procedure in plenty of time to book my re smear, only for it to be cancelled again because the nurse they booked me in to see does not do them. I now have to wait until October 2022. When i got the results of the smear in 2021 i had to ask 5 times as they never got sent to me. And when i asked the receptionist finally for tge 5th time, she initally said everything was fine and all clear and then said "no no hang on"and laughed and said "nope i got it wrong you have a HPV. "
I have worried for 12 months and now can't get it done until October 2022 due to their complete incompetence. I sincerely hope it has not got worse or i have stage 4 results in October. I am distraught
 and have never felt so irrelevant and like my health does not matter. I know full well with being in a front line sercice how difficult the last 2 years have been but if i behaved the same way towards people i dealt with i would have been either disciplined or sacked for speaking or acting like that to someone in that way.
GP surgery review: brig-royd-surgery
Title: Kind, attentive and patience nurse.
Rating: 5 out of 5
Visited: June 2022
Just visited the practice with my 14 year old daughter for her injections which we chose to have done in the surgery not in school due to her being anxious and feeling faint after past injections. The nurse took her time to chat with my daughter and reassure her. After the injections, once again my daughter became faint, the nurse took us to another room where we she had time to lay down until feeling better. At no time were we rushed out of the surgery or my daughter made to feel silly for feeling the way she did. What a lovely, lovely woman you have working in the surgery. Thank you. Much appreciated.
GP surgery review: brig-royd-surgery
Title: Very good practice and very helpful
Rating: 5 out of 5
Visited: June 2022
I have found every member of the practice I have dealt with at Brig Royd Surgery from receptionists to Doctors to be very helpful and polite. I have always received quick responses and excellent advice when speaking to any of the Doctors there. They have always researched my notes before ringing me and I am very pleased with the service I receive. Thank you
GP surgery review: brig-royd-surgery
Title: Used to be good but not any more
Rating: 1 out of 5
Visited: March 2022
This used to be a great practice but has gone seriously downhill. It is next to impossible to see a GP in person or even to get a telephone consultation slot. When by some miracle you do get to see or speak to a GP it is always someone different so there is no continuity of care. It doesn't help that most of the GPs are part-time and they seem to have used Covid to minimise their contact with patients.
GP surgery review: station-road-surgery
Title: Online consultation - fabulous service
Rating: 0 out of 5
Visited: October 2022
Having had to contact the surgery numerous times over the last 9 months. I have found the service provided to be excellent. Knowing the phone lines can be busy I have used the online consultation section. This service is quick and easy to use. The surgery response time is fabulous.  
Fantastic service for people able to use technology. If more of us used this service it would allow better access for patients that need to ring & speak to a member of the practice team.  
Thank you for all your hard work
GP surgery review: station-road-surgery
Title: No appointments
Rating: 2 out of 5
Visited: September 2022
You cannot get an appointment at this surgery for any acute problem, or for anything that can wait. There are never any appointments on-line, and when you phone, if you are able to get through in less than an hour, there are never any appointments available. There is one receptionist who is very nice, but one is very unhelpful. If you can use e-consult then that works, but if you have a query, or ongoing problem, then forget it. I think I am going to change practices, which is a shame because when you eventually get to see a Doctor, they are very helpfull.
GP surgery review: station-road-surgery
Title: For our level of service "Highly Recommended."
Rating: 5 out of 5
Visited: September 2022
Day 1. Telephone conversation with polite and professional receptionist. Doctor telephoned back same day. Face to face appointment with the doctor later in the day. Recommended tests at my local hospital.
Day 9. Appointment at my hospital and tests carried out.

Cannot fault my GP Surgery or my local hospital.
A first class service in these difficult times.
GP surgery review: station-road-surgery
Title: Better system required.
Rating: 2 out of 5
Visited: July 2022
Booked in by the receptionist, then left waiting. After an hour I enquired how much longer I would have to wait, I was then told the nurse wasn’t actually working that day .
GP surgery review: station-road-surgery
Title: Careing practice.
Rating: 5 out of 5
Visited: April 2022
I have been registered with this practice for a long time, I have only ever found them to be  commited and careing. They have always been polite and friendly at the reception too.
GP surgery review: station-road-surgery
Title: Waiting times
Rating: 1 out of 5
Visited: March 2022
They ask you to fill a form out on their website and a doctor will get back to you, it’s the 4th day and they still haven’t got back to me after explaining I needed my medication because I’ve ran out and feeling suicidal.
GP surgery review: station-road-surgery
Title: Amazing surgery
Rating: 5 out of 5
Visited: February 2022
Receptionists are amazing very kind and caring and the Drs are brilliant, nothing is too much trouble for the staff there. I would highly recommend
GP surgery review: station-road-surgery
Title: B12 injection.
Rating: 4 out of 5
Visited: January 2022
An interesting and informative visit. 
With a good explanation as to why and what my appointment was for.
GP surgery review: spring-hall-group-practice
Title: Can’t get an appointment
Rating: 1 out of 5
Visited: February 2023
I have been with springhall lane for 22 years always thought they were good until recently. When I found a lump on my breast could I get an appointment no instead had to an online consult form. In the mean time I used another service which was much more helpful. Again yesterday I tried to book a telephone appointment all gone by 11am!  This time I didn’t bother doing the online form I used another service who were helpful and told me I have a chest infection. I am now loooking to move surgery. Then merging with lots of surgeries means less appointments and more clients to deal with. Why when you can’t handle the current patients why take on other surgeries problems!!
GP surgery review: spring-hall-group-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
Great practice, doctors are extremely helpful, I always receive great medical help when needed, they are extremely understanding
GP surgery review: spring-hall-group-practice
Title: Bloods
Rating: 2 out of 5
Visited: November 2022
Had to wait 4 weeks for a blood test and 5/6 weeks for results then doctor rang me after I asked for a phone call he let it ring for about 5/6 seconds then hung up so I had to re book also sent email at 8.50 and had no response that day 
It is time we went back to individual surgeries this new almaglmation is not working 
Very unhappy patient
GP surgery review: spring-hall-group-practice
Title: awful again
Rating: 1 out of 5
Visited: October 2022
had sutures in my shoulder needing removing. phoning is pointless so went into the practice. despite giving 2 full days notice was told they wouldn't be able to offer that service and to go to a/e. i asked for that refusal to treat typed into my records
GP surgery review: spring-hall-group-practice
Title: Cancelled Blood appointment
Rating: 1 out of 5
Visited: October 2022
This GP practice is a joke.
I have waited 5 weeks for a blood test, i got a text message saying the appointment is confirmed, turn up on the day and time and the receptionist says its been cancelled as they have a shortage of nurses. No phone call, no message to inform me that my appointment has been cancelled.
No apology from the receptionist apart from her saying we have no appointments for another 4 weeks.
This practice has been my GP practice since birth, however since the merge with spring hall, they have gone down the pan, a total waste of time.

If i could give 0 stars i would, but i cant..
Rant over, but its soo frustrating..
GP surgery review: spring-hall-group-practice
Title: Poor duty of care
Rating: 1 out of 5
Visited: July 2022
Very healthy and not needed help from the GP most of my life. 
But recently with having a baby and certain medical issues after I was in need of medical help. 
If you ever need medical assistance don't bother with this practice ( group of prqctices) 
I have had separate issues: 
1. not listening to my symptoms fully and rather telling me what they think is the concern, I had to go along with their misdiagnosis and treatment of physio ( as they kept insisting). 
Twice the physio relayed back to the gp that it is a health concern not physio, and another maybe 2 or 3 calls from me to get them to take my symptoms seriously. Thankfully due to my persistence I am awaiting surgery. 
Also was told by the consultant at the hospital that certain medication prescribed by the GPs from this prqctice shouldn't have been and were very strong and recommended to stop taking it immediately.  
2. One a different occasion I attended the first appointment of the day with a newborn  baby. Then over an hour after waiting to be told they don't even know where the nurse is. And she hasn't turned up. Took them over an hour to realise this? Really.
No apology or concern. 
3. Had a telephone appointment booked to which the doctor had let it ring once and hung up. Not enough chance for me to accept the call. I did deal with this issue with their manager who said the problem should not happen again. But hey I don't have much faith left with the whole practice but you never know this may have helped someone actaully get to speak to the gp since.  
4. Make on online enquiry to which the Dr should hopefully ring back. Didn't call until the next day which I unfortunately did miss due to feeling unwell. 
Rang the practice to tell them this and to explain how faint I feel to then be told the Dr will not call me anymore as to them the enquiry has been dealt with and the matter closed.  I Would have to make another new enquiry the enxt day. 
I repeated multiple times to the staff on the phone that I feel as though I'm going to pass out but there was zero duty of care shown. 

Ended up ringing 111 ( which i assumed they should have advised me of but they did not, possible staff training needed? ) ended up with an ambulance  visit. 
n 
I can list a few more issues with the surgery however I don't feel they care at all. 
I am a person who works in health care and deals with clinics and appointments and understand its not easy at all. All through out covid when most people have been complaining of their GPs I have been the one to help them understand that there's only so much a GP can do with the time and resources available . However  I feel I have been very patient and now it's enough or any sane/calm person to be disgusted by the service and poor duty of care . 
I am planning of changing all my family members to another hopefully more competent  surgery and advised anyone reading to not wait as long I did to do the same if they are having any issues. Trust me they will not improve.
GP surgery review: spring-hall-group-practice
Title: cant get to see gp
Rating: 1 out of 5
Visited: February 2022
trying to gat an appointment at spring hall surgery is horrendous, you can really get to see a doctor in person as most of the appointments seem to be done on the phone or on face time. on the rare occasion that you do get to see a doctor it always seems to be at the queens road surgery and not at spring hall where parking is very hard to find. people need to see a doctor in person as it is more reassuring then talking to some one on face time, your asked to send pictures but surly a photo sent from a phone is not the same as a doctor seeing you face to face as pictures can not show everything that is needed to be seen. i have worked all my life and pay national insurance so surly this is not a lot to ask, so please let g ps do more face to face appointments ,to reassure your patients ,thank you
GP surgery review: spring-hall-group-practice
Title: No communication on medication
Rating: 2 out of 5
Visited: January 2022
Please can this practice look after patients and communicate with them and let them know that changes to prescription are informed to the patient.  Leaving people without anxiety medication is not caring for the patient.
GP surgery review: spring-hall-group-practice
Title: Shockingly bad practice
Rating: 3 out of 5
Visited: January 2022
Where to start with this practice. They misdiagnosed my 1 year old son twice. One condition then needed surgery. They refused to see him in 2020 when he had an meningitis type rash on his chest. You can't get an appointment for love nor money and when you do they hit you with a £60 fine for using the car park for the appointment
GP surgery review: alwoodley-medical-centre
Title: Great Doctor Who took Time
Rating: 4 out of 5
Visited: April 2023
Asked for a follow up call back and for it on time today. Dr rang and took the time to explain all my results taking each one in turn and giving an explanation of those that were outside normal. One needed follow up and he explained what and when and how. I asked a question and he took good time to answer. He is really excellent and example to some others. Thank you very much
GP surgery review: alwoodley-medical-centre
Title: Good treatment
Rating: 5 out of 5
Visited: April 2023
I have been seen by several doctors and nurses at this practice and they have all been efficient, professional and caring despite the time constraints. My most recent experience was particularly good.
GP surgery review: alwoodley-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Fast response fir Doctor appointment for a 3year old boy 
Doctor checked child thoroughly and prescribed the relevant medication. 
Very pleased with the visit.
GP surgery review: alwoodley-medical-centre
Title: Fantastic practice
Rating: 5 out of 5
Visited: April 2023
Receptionist s fantastic .. gp s fantastic 
Can not thank everyone enough from the minute you ring to the appointments I am extremely happy
GP surgery review: alwoodley-medical-centre
Title: Good patient care
Rating: 5 out of 5
Visited: April 2023
I received a practical consultation with the aims of both diagnosing the condition and addressing the issues through appropriate referrals.
The doctor decided clear actions that were relevant to my condition and communicated in a vert courteous and friendly manner.
GP surgery review: alwoodley-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: April 2023
Following a visit to A & E the doctor suggested contacting my gp to arrange a referral. I used the Patch system to relay my request and was phoned that morning by the GP who saw me that same afternoon and subsequently made the referral required.
GP surgery review: alwoodley-medical-centre
Title: Smooth and friendly practice
Rating: 5 out of 5
Visited: April 2023
I was able to get instant care from the GP. 
The doctor was very friendly and clarified all my doubts with patience. It was a very smooth and good experience. I can't thank the doctor enough as he called me in on the same day of me requesting a check up. 

Thank you.
GP surgery review: alwoodley-medical-centre
Title: Great doctor hard to get through
Rating: 4 out of 5
Visited: March 2023
The doctor was excellent. Really listened to me and understood what my symptoms were. Explained everything about what he was testing for and what further tests needed so I really understood. Only difficulty is getting through in the morning to have a consultation which can be very frustrating
GP surgery review: alwoodley-medical-centre
Title: Best Doctor I’ve seen in a while
Rating: 5 out of 5
Visited: March 2023
Very knowledgeable, caring and straight to the point. Feel very positive and reassured after this appointment.
GP surgery review: alwoodley-medical-centre
Title: More chance of winning the Lottery than getting an Apt!
Rating: 1 out of 5
Visited: February 2023
Each time I call the surgery to make an Dr apt, I either get told to call back at 8am the following morning or call back later in the day, do either and you hear a recording saying they have reached their capacity for the day. The online consultation/triage has been closed due to reaching capacity for the day! The staff themselves are incredible, the issue is there are too many patients!! We need the 2nd surgery back in Alwoodley
GP surgery review: shadwell-medical-centre
Title: Ignore the critics
Rating: 5 out of 5
Visited: March 2022
Ignore what’s gone on in the past at this surgery. I joined about a year ago and have nothing but praise. Every time I’ve phoned up I’ve always had polite helpful staff on the other end of the phone. The two new Doctors that I’ve seen on separate occasions were thorough in their examination, very kind reassuring and helpful. No question was too silly or too much trouble to answer. I came away feeling glad I’d gone and felt happy I’d made the decision to choose that practice to look after me.
A good example is , I telephoned this morning for a telephone call with a Doctor. I was called back within the hour and 15 minutes after the phone call was at the surgery having an examination. How can you fault that service ? Outstanding!!
GP surgery review: shadwell-medical-centre
Title: Fantastic personal service
Rating: 5 out of 5
Visited: February 2022
Wow, what a great experience and I don't say that very often. Managed to fit me in at short notice and the female doctor was absolutely great. Made me feel very welcome and conducted the examination with a modern, thorough and professional attitude. Very empathetic and made me aware of what she was doing, and why, at every stage. Hopefully wont be seeing her again, but if I do hopefully she will be my first choice. Thank you for your kind nature and your fantastic, modern take on your profession. If only all doctors were like this.