janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: st-austell-health-group
Title: I just want to see a GP!
Rating: 1 out of 5
Visited: June 2022
Their website says I can make an appointment online, twice I’ve done this and twice I don’t get called?
What happened to routine care where you make a GP appointment and you see a GP? 
I work full time so I can’t wait by my phone for 4-5 days for a telephone call.
GP surgery review: st-austell-health-group
Title: Awful service
Rating: 1 out of 5
Visited: May 2022
I have been registered here for years and it 

I had had multiple appointments that the clinician decided were not important, they did not contact me, or just sent me a text.  It was recorded on one occasion in my notes that I did not attend a phone consultation.
 
Today the left a message for me to call them, I wait on hold for 33 minutes to be told it was to book me an appointment with a member of the team who has no free appointments.

They have deleted my medication requests so that it not issued before a bank holiday.
GP surgery review: st-austell-health-group
Title: Poor service.
Rating: 2 out of 5
Visited: March 2022
Still waiting for a hospital referral after seeing a doctor in March when I made a enquiry I was, told by the receptionist that I was referred in June with no explanation we are now in September still waiting shocking service.
GP surgery review: middleway-surgery
Title: Awful service from reception
Rating: 1 out of 5
Visited: November 2023
Moved here in April and have had problems with the receptionist since, she's very rude. Unhelpful. The chemist keep telling us reception had not sent over prescription, went to see the receptionist and she was blaming the chemist. I recommended using Par surgery if you live in St.blazey
GP surgery review: middleway-surgery
Title: Great Surgery !
Rating: 5 out of 5
Visited: November 2022
I have been with Middleway Surgery all my life and have never had any reason for me to go to another surgery i have seen many changes of G.P.’s but each and everyone of them has been extremely dedicated to their job’s and the rest of the staff have always been polite and courteous all in all it’s an excellent Practice well worthy of a great review.
GP surgery review: middleway-surgery
Title: Caring and go out of their way
Rating: 5 out of 5
Visited: February 2022
Thanks to all. if we have encountered a small problem speaking to my surgery has always been resolved quickly.Thank you so much for your wonderful care over the last 2 years through these very difficult and unprecedented times
GP surgery review: stillmoor-house-medical-practice
Title: Service leaves a lot to be desired
Rating: 1 out of 5
Visited: November 2023
Sent my wife for a blood test  appointment at Bodmin hospital but didn't tell the hospital what it was for so they couldn't do it. Wasted morning! Tried ringing the surgery, from hospital, 25 minutes waiting to get through only to be told by receptionist she couldn't tell us when it would be sorted. Get your act together Bosvenna.
GP surgery review: stillmoor-house-medical-practice
Title: Terrible service
Rating: 1 out of 5
Visited: September 2023
This is the second time since both the surgeries merged that this practice has failed to order the injection needed for hormone therapy for cancer. I attended my appointment on time, sat and waited as usual, to be called to a room and told " sorry we forgot to order it in. Surely they know on the day of the appointment they have not ordered it. A phone call before the appointment would be better to say don't bother coming to the surgery as we have messed up again, Instead they let you sit there and wait before telling you. I work away and can only book certain days so now I have to wait another week. Very frustrating and time wasting at a difficult time.
GP surgery review: stillmoor-house-medical-practice
Title: Great help
Rating: 5 out of 5
Visited: August 2023
Not so good on my I pad..thought I made a mess of my ordering….I had…but within minutes you had sorted everything out.
Thank you again
GP surgery review: stillmoor-house-medical-practice
Title: Un advertised service for repeat prescriptions by phone.
Rating: 3 out of 5
Visited: May 2023
Discovered that if you phone and actually get through, it can take a long time, there's a menu option to dictate repeat prescription details to answer phone I am told.

Could this service be advertised in the details on website, it's useful to know it's up and running while the mailbox at surgery is blocked over so we can't simply drop in prescription when passing.
GP surgery review: stillmoor-house-medical-practice
Title: Terrible
Rating: 2 out of 5
Visited: February 2023
Ever since this practice set up the website, klinik, the access to GP help is appalling.  It takes forever to get through the 101 different questions, trying to make an appointment is almost impossible, you can never call to make an appointment, you are continually advised to use the website and have to listen to the longest most boring recoreded message ever ! When you do go on line, inevitably the site is down and you are requested to try again tomorrow.  What kind of patient care is this !!  But......when you do get to see a doctor or nurse, they are absolutely marvellous, its just trying to get there that is just so bad.
GP surgery review: stillmoor-house-medical-practice
Title: Excellent response
Rating: 4 out of 5
Visited: January 2023
I sent in a klinix referral about a possible pressure sore in the morning.  By lunchtime I had a phone call making an appointment for the same afternoon.  I saw a GP and nurse who could not have been more helpful.  A swab was taken, I was contacted by the surgery with the results within a week and the GP rang me to check how I was getting on.  I  have since had follow up from the community nurse team which is so appreciated.
GP surgery review: stillmoor-house-medical-practice
Title: Initial Appointment
Rating: 5 out of 5
Visited: October 2022
This appointment was for an assessment of a facial mark. The response by the G.P. was speedy and thorough and led to an appointment at the hospital within days of the G.P. appointment. Thank you for your attention to this, it is wholeheartedly appreciated. We are fortunate to having a caring team around us.
GP surgery review: stillmoor-house-medical-practice
Title: Very disappointing and worrying
Rating: 1 out of 5
Visited: September 2022
Nothing that was promised leading up to the joint venture of Carnewater and Stilmoor Surgeries had been honoured! Appointments are a joke. I was left 3 weeks late with an important injection! I'm now 2 weeks late for the same injection, and they won't acknowledge my communication. This is literally the worst doctors surgery I know, we was told we could still see our own doctors, important with my ongoing care, haven't seen her since the merger. Husband has been left high and dry, where he has had to call an ambulance! A friend is passing blood in his stools, and.they don't seem to care about its urgency
GP surgery review: stillmoor-house-medical-practice
Title: Covid breeding ground
Rating: 1 out of 5
Visited: July 2022
I have just had the displeasure of awaiting a repeat prescription for medicine since the merger of the two practises. If someone could explain how the idea of the same staff doing twice the the prescriptions was going to work i would like to see the numbers, i waited almost an hour in a hot stuffy, (no doors or windows open) reception area with many others, statistacally one of us had Covid, so probably many of us do now. If this merger is going to work somebody needs to do some thinking on footfall and staffing!!
GP surgery review: stillmoor-house-medical-practice
Title: Frustrated at lack of investigation
Rating: 1 out of 5
Visited: March 2022
Went to the surgery today for an appointment. I have come away deflated and frustrated. I have bad neck pain with dizziness and the only thing that has been done is being referred to physio.  I was not seen by a doctor but some sort of healthcare assistant and have come away in tears as I worry I may have a trapped nerve in my neck or a blocked artery but the only thing that was done for me was ‘Ill refer you to physio!’ Now I am left with the pain still here, no MRI scan or any other kind of scan to look into it further. It leaves me with the only option but to go look for private healthcare and pay for a doctor who I will actually see and who will actually listen to me.
GP surgery review: lander-medical-practice
Title: Lacking compassion
Rating: 2 out of 5
Visited: November 2023
I have been a patient with Lander for about 10 years. in that time I've seen Lander perform well and go through a pandemic and come out the other side. 

But in the last year I've noticed more and more people are openly unhappy with this practice. and me too. I feel like I cannot talk to my GP without my GP dismissing me, patronising me and making me feel like a waste of time. I now avoid going and sometimes I put my own health at risk- I'm under consultant care and I'm encouraged to seek medical help when required. 

Last week, a receptionist talked over me, made me feel silly and then gave me incorrect medical advice. Thankfully I didn't follow this. 

It's just the lack of respect for unwell patients. The tone from the doctors (on the phone, in person and via text!) 

I can confirm that this doctor surgery has a poor reputation in Truro and the surrounding area. Their reputation is so negative it's effectively blocking people from accessing the care they need.
GP surgery review: lander-medical-practice
Title: Superb treatment
Rating: 5 out of 5
Visited: October 2023
I had to visit the practice nurses for a dressing to be checked and changed a number of times over a number of weeks, each time I was treated with patience and respect and their kindness was wonderful.  Thank you wonderful nurses and staff at Lander Medical practice .
GP surgery review: lander-medical-practice
Title: Just mediocre at best
Rating: 3 out of 5
Visited: August 2023
I live in Threemilestone and we have a choice of two GP surgeries. if you're with Lander and want to switch to other you are told you can't. and Visa Versa. The lack of choice is depressing. I was in the community last week and the discussion was Lander Medical. The over-riding opinion is that if you have a long term health concern - you're unlikely to get an appointment when needed and then when you see a GP they're minimising, patronising and the village joke is "it's just viral" - even when some people end up in A&E with sepsis symptoms. 

I feel like it's a concern when you have an entire village who know they can't get an appointment, they know they'll never get the referral, and they know that they won't get taken seriously. 

Isn't that sad? 

The saddest thing is knowing that the care you're entitled to is not available. So when you're sick - there is nobody to help you. 

Would I recommend Lander? no. but when you are told you can't leave the practice - you're stuck there. 

It's a choice between lack of care or no care at all.
GP surgery review: lander-medical-practice
Title: Great Practice
Rating: 5 out of 5
Visited: February 2023
Having ongoing health issues see me in the DR office quite often. 
The queue at 8am on the phone can be quite frustrating but if you join the online services can usually book on the day online.
The receptionists are fab, polite and very helpful.
I can always see my own Dr but when they aren't available on the day can see another if I want too.
10/10 for everything to do with this Dr surgery.
GP surgery review: lander-medical-practice
Title: Really impressed
Rating: 5 out of 5
Visited: December 2022
The phone was answered quickly and the receptionist was friendly, polite and helpful. The Doctor rang me back within an hour and was approachable, listened to my problem and we put a plan in place quickly - a blood test was booked for me the next day. At this blood test the nurse was warm, welcoming and professional and I was seen exactly at my appointment time. I will be able to access my results easily via the online system. Brilliant GP surgery, thank you!
GP surgery review: lander-medical-practice
Title: Recent urgent admission
Rating: 0 out of 5
Visited: July 2022
I was suffering from acute lower abdominal pain and a slight temperature. My GP practice, Lander Medical, were brilliant and despite phoning on a Friday afternoon, I spoke to an on call GP within 45 minutes and then saw him, face to face an hour later. He contacted the Royal Cornwall Hospital and arranged for me to be seen in the Same Day Surgical Assessment Unit. On arrival there I had a bit of a wait, but was eventually assessed and it was determined I needed to be admitted. A bed was found on the Emergency Surgical Unit and IV antibiotics were started. Early the next morning I had a CT scan. At the ward round later that morning I was told I had a small perforation in my bowel, which would initially be treated conservatively, with iv antibiotics, in the hope it would heal itself. 4 days later I was discharged with oral antibiotics to take for 5 days. Everyone on the Emergency Surgical Unit was absolutely brilliant - kind, patient, caring and went above and beyond, despite being very busy. I would like to convey huge thanks to them and my GP surgery. Well done Royal Cornwall Hospital and Lander Medial Practice in Truro, Cornwall.
GP surgery review: lander-medical-practice
Title: Fantastic after changing from my nominated GP
Rating: 5 out of 5
Visited: May 2022
I have been with Lander for about 6 years and have always seen the same GP and the GP who was assigned to me when I first registered.
I had never thought any more of it until I had to see a different GP because my usual one was away on holiday. 
After seeing the replacement GP I simply could not get over how his attitude and knowledge of my condition was far more advanced than my own GP. I am now fully supported and feel the best I have done in a long time with this GP. 
I promptly wrote an email to the practice manager requesting my nominated GP be changed to the GP I was feeling supported by and thankfully I was changed to their list. 
It can be tricky getting on the day appointments because you are to ring at 8am with the rest of Truro so it can take 15-30mins to get through but 95% of the time you can get an appointment with a GP that day. 
I find the front desk team a bit hit and miss as some are absolutely lovely and some are a little more rude and abrupt but still fulfil their job role. If I am met with one of the abrupt ones I simply mirror their attitude back to them. I would recommend this GP surgery.
GP surgery review: three-spires-medical-practice
Title: Caring and thorough
Rating: 5 out of 5
Visited: October 2022
I've been seen by two nurses and one doctor since registering with this practice and I have to say I've never felt so well looked after by a GP surgery! They're thorough in their questions and have a holistic approach, checking on other aspects of wellbeing (e.g. mental health, current circumstances) regardless of the reason for the appointment. I always feel safe and reassured. Receptionists are friendly and helpful too. Thank you all so much.
GP surgery review: three-spires-medical-practice
Title: Top service
Rating: 5 out of 5
Visited: September 2022
I just want to come on here and give a huge thank you to Three Spires Medical Centre in Truro. I phoned them at 2.30pm for some advice on a poorly child with a 39+ temperature, cramps and lethargy. I was phoned back by a doctor within 45 minutes and seen within 2.5hrs. The doctor was absolutely fantastic with Jessie, thorough and reassuring. 
I know the NHS is at breaking point but I cannot praise the staff that dealt with me today enough. Thank you
GP surgery review: three-spires-medical-practice
Title: We are Very Fortunate
Rating: 5 out of 5
Visited: August 2022
I have probably taken more than my fair share of my GP's time of late and as ever I have found his attention to detail superb and matched only by his pragmatic approach.  I was delighted, but not surprised that he called me at 7.40 pm with some action that was required by me following a blood test.  The poor old NHS is getting a bashing at the moment, but if I had a flag to raise on behalf of 3 Spires I would.
GP surgery review: three-spires-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: April 2022
I had an operation on my finger at the Hayle Hand Clinic but was worried about my wound. I didn’t want to go all the way to Hayle so 3 Spires managed to find a quick appointment for me and one of the practice nurses looked at my wound. She was very professional and kind and reassured me all was well and gave me excellent advice. It also saved time and money as I didn’t have to go all the way to Hayle for someone to check my wound there.
GP surgery review: three-spires-medical-practice
Title: Excellent care
Rating: 5 out of 5
Visited: April 2022
Experienced hyperemesis over 6 weeks of my pregnancy and the care I received was absolutely fantastic. From my own named GP to the triage GPs, I had fast access to excellent care and I cannot recommend this practice highly enough! I was taken seriously every time I called and did not have the experience many have that this is 'just normal morning sickness, try ginger'. I am thrilled that this is a teaching practice and that the next generation of doctors will have excellent examples to follow. Keep up the good work and thank you all for your care.
GP surgery review: narrowcliff-surgery
Title: Top surgery
Rating: 5 out of 5
Visited: November 2022
I am a long term patient with this practice, I have never felt ignored or patronised and I have the best Dr of my life (now 49) they go out of their way to help and have literally saved my life.
Thank you
GP surgery review: narrowcliff-surgery
Title: Caring & Efficient Practice
Rating: 5 out of 5
Visited: June 2022
In 7 years of using this practice the service and care  received has always been 100% 
You are listened too and all diagnosis is done sympatheticly and efficiently. They really do care and want to offer the best care and trestment plan possible. From the receptionists to nurses to the Doctors. Every time I have felt assured by their kindness, expertise and professionalism. We are very lucky to have such a practice and are very grateful for the important service they provide
GP surgery review: newquay-health-centre
Title: Great service
Rating: 5 out of 5
Visited: September 2023
I want to record my thanks to Newquay Health Centre for responding so quickly to a medical problem I had on the 6/9/2023.
 I completed the online form
and was contacted very quickly offering an appointment that afternoon.
The doctor I saw at the Health Centre was excellent and thorough. She had read my notes before I arrived and was very professional.  She gave me a full examination and ordered tests including bloods which were done by a very caring and efficient nurse.  These tests have subsequently shown an infection so I am on treatment and hopefully on the mend. 
A doctor followed up with me the next day regarding my blood results and i feel that the service and care I have received from all the staff at Newquay Health Centre from the office staff, receptionist , nursing staff and doctors is outstanding.
Thank you 
Newquay Health Centre
GP surgery review: newquay-health-centre
Title: Great Practice, Very helpful receptionists
Rating: 5 out of 5
Visited: August 2023
I used the online contact form which I was a little sceptical about, however I had a call from a receptionist to book me an appointment with a doctor not long after I submitted the form. This is a very efficient service, I was seen quickly and the staff couldn't have been more helpful. Thank you all at Newquay Health Centre
GP surgery review: newquay-health-centre
Title: Excellent service as always
Rating: 5 out of 5
Visited: July 2023
Just wanted to say a massive thank you to all involved in my care today. I needed emergency contraceptive in a hurry and everyone from the lovely lady on reception, to the duty doctor and staff working in the pharmacy next door (sorry I didn’t get anyone’s names) were absolutely amazing and treated me with respect and compassion. You’re all amazing and the patients you care for are very lucky to have you.
GP surgery review: newquay-health-centre
Title: Excellent service
Rating: 5 out of 5
Visited: January 2023
Again, I contacted the surgery through Klinick and was called back very quickly. I had an appointment the same day with a very pleasant  nurse practitioner who prescribed the required antibiotic. This surgery seem, to me, to be doing a great job despite the extreme pressure they’re under.
GP surgery review: newquay-health-centre
Title: Great doctor
Rating: 4 out of 5
Visited: June 2022
I didn’t know where else to write this but I felt the need to give feedback of the gp who was a locum gp at this surgery that I visited recently. She was absolutely lovely, efficient yet covered everything I needed. She was empathetic and understanding. Explained everything fully with me. I felt listened to and was given all the time I needed with her. I can’t put into words what it meant to me to have her take the time to explain my symptoms properly. I know that everyone is feeling burnt out in the nhs but this gp did not give off this vibe. I want to name her so she gets the recognition she deserves but I know we are not allowed to write names.
GP surgery review: petroc-group-practice
Title: Poor service
Rating: 1 out of 5
Visited: December 2023
Rang to get test results. On first occasion cut off having reached 3rd in the queue. Rang again and after reaching 3rd in queue was again cut off. Then rang to speak to reception and after 20 minutes (& 8th in the queue from the outset) finally gave up.  The entire process took well over one hour with no result.  Tried the online service and that was again closed.  It would be hard to find a less competent service.
GP surgery review: petroc-group-practice
Title: Disgusting
Rating: 1 out of 5
Visited: December 2023
Been battling a sinus infection since August, in major pain and discomfort get told by the brain surgeon on reception it's not urgent almost jog on and get on with it  the place is a disgrace should be closed down,.
GP surgery review: petroc-group-practice
Title: No choice it is take it or leave it.
Rating: 1 out of 5
Visited: November 2023
Have completed 3 Klinik forms over the last few weeks and a phone call. No reply at all. The only way is to go by the internet and self medicate. This used to be a very good surgery but had gone to bits since 2020
GP surgery review: petroc-group-practice
Title: Run by hourly paid temporary doctors
Rating: 1 out of 5
Visited: October 2023
I have only twice ever seen the same doctor more than once - it's a different 'temp' every time. The doctors main aims seems to be to get the surgery empty and the day over rather than sort medical problems & the most usual prescription is "go home you'll get better". 
Recently they had a flu jab day & despite timed appointments there was a 30 person queue in the car park. When the queue reached the building there was no 2m-covid-separation inside - just jam as many people in the building as you can.
Can someone tell me why it takes 2 people to run a Boots commercial pharmacy but seemingly a rota of about 6 people to run their dispensary with restricted hours - when did a public pharmacy last close for lunch when most people have the time to pick up their prescriptions.
Very keen to advertise the average doctors salary - but when you have a whole host of part time temps to average in you can do what you want with statistics - if they feel the need to justify this ( & why should they ) at least do it with some intelligence
The remedy for this practice is simple - allow a competitor to set up in the same area . Currently of course this practice group would have top gibe it's permission for this to happen - but if they can't produce the service..........