janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: ling-house-medical-centre
Title: Awful,Awful
Rating: 1 out of 5
Visited: October 2023
Been trying get an appointment only for phone to be constantly.Review needs to be conducted into to the level of care patients are receiving from this GP practise as this is completely unacceptable. Failing to provide adequate support in times of needs can be extremely harmful especially with young  children.Staff are rude, when they ask you to discuss your medical needs with the receptionist!!Who advises you to go to the pharmacy!!I am surprised this practice is actually given the license to operate!! It needs to be reported for further investigation how they deal with patients and  booking system on daily basis!! Been trying to get an appointment since last week but today took the time off work so I can get through to them after nine but still didn’t get  the appointment!!The only choice have is to go A & E., adding more pressure and workload to them!!
GP surgery review: ling-house-medical-centre
Title: Patches.
Rating: 1 out of 5
Visited: October 2023
Phoned the surgery couldn't get through.
Filled a patches request in and specifically asked to be contacted by land line or email. I don't get a mobile signal in my home. Contacted by SMS which I received when I went out. What part of land line do Linghouse not understand?
GP surgery review: ling-house-medical-centre
Title: Terrible service
Rating: 1 out of 5
Visited: September 2023
Cannot book an appointment been told to ring at 8 30 only for phone to be constanlty cut off especially after telling reception symptoms of struggling to breathe due to low oxygen. Review needs to be conducted into to the level of care patients are receiving from this GP practise as this is completely unacceptable. Failing to provide adequate support in times of needs can be extremely harmful especially if larger underlying health conditions are present.
GP surgery review: ling-house-medical-centre
Title: Listened too
Rating: 4 out of 5
Visited: August 2023
I've been impressed with this surgery since becoming a new patient a few months ago. I find the staff and clinicians friendly and feel cared for and listened too.
GP surgery review: ling-house-medical-centre
Title: Awful service and care
Rating: 1 out of 5
Visited: July 2023
I have been trying to call for the past 2 weeks to book an appointment for my son, calling in at 8.30am being the 49th person in the queue, requested a call back to be told there’s no appointments. 
I then was told to fill out the patches form which I did at 9am, the doctor responded asking me to call and book in an appointment, I called the surgery and told that I was not able to call and book and appointment and to call again tomorrow at 8.30 this has been an ongoing issue with this surgery and still keep trying for over 2 weeks and still not been given an appointment for a 4 year old child. I wouldn’t recommend this surgery or it’s doctors
GP surgery review: ling-house-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: July 2023
I’ve just read some of the negative reviews from other patients and felt I had to show a different experience. I am lucky to be able to hang on for an hour, like I did yesterday, for an appointment as I work from home and have unlimited minutes on my phone plan. Once I got through and explained my health issue I was told someone would call me. They did, 10 minutes later and after that I got an appointment at 2pm to visit the practice. By 3pm I was at Airedale for a blood test, and by the time I came out of that I had a call booking me in for a chest x-ray in a couple of days. I was also referred to a specialist clinic. This was all arranged by one of the nurse practitioners, who in my opinion, do a fantastic job. This good experience wasn’t an isolated one, and although I share many of the frustrations felt by other people (which mean they unless I have at least an hour to spare to try and get through, and am free for the restive the day to take a call back, I don’t try and get an appointment that I really need) my experience of Ling House having been a patient for over 30 years is genuinely good. The patches explanation given in response to a previous review should be made clearer on the website though. I didn’t know that there is a limit to the number that can be submitted or that you can only do it between 9 & 12
GP surgery review: ling-house-medical-centre
Title: Unable to access health care
Rating: 1 out of 5
Visited: June 2023
Terrible experience. Unable to get an appointment  either by phone or via using patches .There is always a massive queue on the phone. Are there enough people answering  or enough lines?    I don't know what's changed but  things have really gone downhill over the last year
GP surgery review: townhead-surgery
Title: Excellent care
Rating: 5 out of 5
Visited: July 2022
Despite being on urgent appointments my problem was dealt with quickly and efficiently by the doctor. This has been the case whenever we have needed to speak to a GP or another member of the team since moving to the area 2 years ago. Lucky to have such a good practice in our town. Thank you
GP surgery review: ash-grove
Title: A not fit for purpose practice
Rating: 1 out of 5
Visited: November 2023
Phoning for an appointment , you are 33rd in the queue! Or , the phone just rings continuously.
That is not at all good enough. I received a text saying make an appointment with our GP right away . I can’t . Frustrated, stressed , worried .
GP surgery review: ash-grove
Title: Had bad experience
Rating: 2 out of 5
Visited: October 2023
I have very bad ear infection along with pain around eyes and ears but they didn't give proper response. Not  getting chance to meet doctors it's always with nurse they not listening our words and keep changing medication after I take two dose already. Worst experience
GP surgery review: ash-grove
Title: Poor
Rating: 1 out of 5
Visited: May 2023
Accepting new patients what a joke when there long standing patients cannot get to see a Doctor and try to get past the highly trained receptionist this surgery and it’s management staff are a disaster
GP surgery review: ash-grove
Title: Terrible practice
Rating: 1 out of 5
Visited: February 2023
Joke not a GP, I work at night shifts and still if I wanna get necessercy medicines for my grandma have to hang on the Phone for hour, then instead of normal visit they book a Phone call that looks like they calling you for a 2 seconds from private number that you cannot even call back, and after 2 times like this you have to book your appointment again. I waste all day, i cannot book it normaly by online app. Have to change my GP
GP surgery review: ash-grove
Title: Ridiculous practice
Rating: 1 out of 5
Visited: January 2022
Open till 6.30pm but can't call them after 6? What is the point in being open and not being able to speak to my own GP surgery
GP surgery review: friarwood-surgery
Title: No help for mental health
Rating: 2 out of 5
Visited: December 2023
Had a phone appointment about a sick note that I was inquiring about. That was sorted, I just inquired about medication as I’m having a bad time due to mental health problems, was told they couldn’t help and had to ring again another day. No wonder people don’t go get help. Frairwood use to be the best doctors surgery in Pontefract.
GP surgery review: friarwood-surgery
Title: Unable to book future appointments
Rating: 2 out of 5
Visited: June 2023
Shocked the only way to get a GP face to face appointment is by ringing at 8am in the morning. The receptionist could not book any future appointments and told me that if I emailed to request a face to face appointment the information would be triaged by a paramedic or a nurse. I work in a hospital so even if I were able to get through to get an appointment how can I just leave my own clinic and patients? I need to book an appointment in advance and that is not unreasonable at all. What is the point of a receptionist just saying I can't make you an appointment just ring at 8am when I know I can't attend in the morning. Shocking.
GP surgery review: friarwood-surgery
Title: Fantastic sugery!!
Rating: 5 out of 5
Visited: May 2023
I can't rate this surgery enough. As busy and as stretched as they are. They still go above and beyond when you actually need it! I can't fault any of the Dr's that I've seen at this practice. I have nothing but good things to say. A mention and thanks too for the lovely ladies/gents behind the scenes also, who have to take our sometimes not so polite calls, you are appreciated too!!
GP surgery review: friarwood-surgery
Title: Impossible to book appointment
Rating: 1 out of 5
Visited: April 2023
Try to book appointment for last 2 weeks without without success. Over the phone had to wait for over an hour to find out that there is no appointment left and have call tomorrow. Impossible to book online no matter when you try. Also you can’t book appointment on another day. When I told over the phone I have to book a day off to see a gp I was told that nothing they can about it. Impossible to book appointment ahead no matter how bad your condition is. Extremely useless service
GP surgery review: friarwood-surgery
Title: Brilliant care
Rating: 5 out of 5
Visited: April 2023
Saw a female doctor yesterday regarding bladder problems.  She was lovely and knew exactly what was wrong with me. Medication ordered and referral to hospital later on.  Thank you for the wonderful care received.
GP surgery review: friarwood-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: February 2023
I had a BP, weight and blood check by a lovely nurse.  Very efficient, kind and caring.  Can't ask for anything more.  Thank you.
GP surgery review: friarwood-surgery
Title: Great practice
Rating: 5 out of 5
Visited: October 2022
I visited the surgery today for my Covid booster and flu vaccine. I just want to say a huge thank you to the nurses and other staff for giving up their Saturday to enable working patients like myself to be able to attend outside working hours. It was busy but the staff had it all under control the atmosphere was very friendly but also professional thank you you are a great surgery.
GP surgery review: friarwood-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: October 2022
Been today for walk-in appointment for flu injection. Excellent service. Nursing staff and administration staff very helpful and informative. Pleasure to visit.
GP surgery review: friarwood-surgery
Title: Terrible care
Rating: 1 out of 5
Visited: September 2022
It has become impossible to get any form of appointment. You are told to call at 8am to get and appointment only to sit on hold for 2 hours with a 5 week old baby crying in pain to be told try again tomorrow. Not even a shred of empathy and attempt to help. The receptionist have a chip on their shoulder and act like the NHS bouncers. This surgery used to be so good but has drastically fallen in standards over the last 2-3 years
GP surgery review: friarwood-surgery
Title: Amazing Staff
Rating: 5 out of 5
Visited: June 2022
The staff were extremely friendly and polite. Incredibly informative and helpful truly made my experience of visiting a GP during a tough time better. I was well informed of my appointment time as well as staff asking how my well being was. Generally a positive experience would not go anywhere else would certainly recommend to my friends and other family members, thank you to the doctors and the receptionist staff.
GP surgery review: northgate
Title: Arrogance and incompetence at every stage
Rating: 1 out of 5
Visited: November 2023
You can't 'sign up' for this place - it's an insolent 'we'll let you know in four to six weeks'. And given a form that could be completed in about five minutes.

Then trying to arrange an operation via my optician - twice told 'We haven't received that' - so get lost.

I have confidence in my optician - but not in these incompetents.
GP surgery review: northgate
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
I have been registered with the surgery for nearly 5 years and never had any issues. I always use an online form to contact the surgery for myself and a family. My daughter gets seen on a same day usually.
Great service and staff.
GP surgery review: northgate
Title: Extremely Helpful and Efficient
Rating: 5 out of 5
Visited: March 2023
I registered at this practice recently and have nothing but praise for this surgery. Lovely reception staff who have been very helpful explaining the registration process & how to access the online services. I had my first appt with a gp today who was v understanding about a chronic condition I have. The gp offered advice & sent me helpful info links about various coping techniques & blood tests were arranged & an appt for bloods was arranged v quickly. Very helpful, efficient and very friendly staff. Thank you so much for making me feel welcome and feeling like I am being listened to, I really appreciate it
GP surgery review: northgate
Title: Sincere thanks
Rating: 5 out of 5
Visited: January 2023
Have recently had a family bereavement. This surgery could not have been more supportive both to my late relative before she passed away and to me in coping with my grief. Everyone from the receptionists to the GPs have been wonderful and I just want to pass on my sincere thanks for all the help i have received at this difficult time.
GP surgery review: northgate
Title: Terrible service lately
Rating: 3 out of 5
Visited: December 2022
Next to impossible to get an appointment  unless you ring on a day when you have time to wait in all day just in case they can see you. Otherwise you have to book an appointment 3-4 weeks in advance. Follow up for results is only done when you ring and ask you have to chase it yourself or you'll never know if they have results back or not. Closes down cases if test results come back clear with no follow up investigations to find the cause of the issue. Notes taken in appointments by doctors inaccurate. Won't respond to e mail complaints. Are only willing to discuss on the phone but getting through on the phone is next to impossible. Some services are good but generally a stressful experience.
GP surgery review: northgate
Title: Hostile Policies
Rating: 1 out of 5
Visited: September 2022
Requested a letter from the doctor to help with a benefits claim. Patient summaries/print-outs don't help with these types of situations. My previous surgery had more patients and fewer staff and didn't charge patients for letters.

The surgery charges an obscene £25 for a simple paragraph of text. The surgery says that they have to charge because it's not NHS work and 'practice policy'.

They didn't discuss costs before agreeing to it. Now the letter is written and the time and effort has been spent, but they won't provide it unless I pay their surprise charge. Essentially, their time and effort has gone to waste.

As someone who is unemployed because of my disability, I cannot afford such exorbitant fees.
GP surgery review: northgate
Title: Inaccessible Appointments
Rating: 1 out of 5
Visited: August 2022
I’ve been with this practice for only two weeks and I’m already extremely unhappy.

The online booking system doesn’t allow to book a GP appointment. Which makes me question why it’s enabled at all.

I informed the practice that I cannot speak on the phone because of my condition. They told me I had to use the Engage system to book appointments. The Engage system doesn’t work, as the appointment option redirects to the online booking website … which cannot be used to make GP appointments. If this sounds like a convoluted mess of different systems, it’s because it is.

I contacted the surgery about this via email. Their ‘solution’ was for me to venture out for over 40 minutes in 32 degree weather to book in person. And they want me to do so for every single appointment.

I’ve exchanged 8 emails with the practice, and nobody has had the insight to offer an appointment over email instead. They said they cannot do this. My old GP, which had fewer resources was able to book my appointments over email every time, so there’s no reason for them not to. 

Ultimately, this means that I’m unable to make any bookings because they won’t make a very reasonable accommodation.
GP surgery review: northgate
Title: Gastroscopy
Rating: 5 out of 5
Visited: April 2022
I was referred here to receive a gastroscopy on the NHS. I am not registered with this practice but it seems like it's a well run surgery.
The staff who enabled my gastroscopy (Living Care) were second to none - professional, caring and efficient. The nurse who assessed me and 'checked me in' was lovely, as were the doctor and nurses in the procedure room. I would have no hesitation in recommending this surgery for anyone undergoing this procedure - you will be well looked after.
GP surgery review: northgate
Title: Fantastic service
Rating: 4 out of 5
Visited: March 2022
Called in on the off chance on a busy thursday afternoon. Receptionist really helpful and arranged a telephone appointment. Was called in 20 mins got a face to face appointment 10 minutes later and a prescription 10 minutes after that. Outstanding patient care. Thank you Northgate.
GP surgery review: northgate
Title: Frustration
Rating: 3 out of 5
Visited: March 2022
Do this with a heavy heart as this practice -both front line staff and doctors- are amazing. Went in to the surgery at 8am with pain in one ear. I suspected an infection and guessed I might need antibiotics. The lady arranged for a phone call from the pharmacist. 8 hours later I received the phone call - to be told it was probably an infection and I might need antibiotics; and to get back in touch with the surgery. I got back in touch with the surgery but by this point there were no appointments left and I was told to come back next day and effectively start again. I don't feel this arrangement with the pharmacy is efficient as the phone call was, to all purposes, useless and an entire day was wasted. I needed someone to look in my ear - instead I ended up in a novel by Kafka. No wonder people just turn up at A and E.
GP surgery review: stuart-road
Title: Shocking
Rating: 1 out of 5
Visited: November 2023
Stuart road surgery are absolutely useless!!!

Awaiting a referral for my 10 year old since April to be told today it hasn't gone through and I'm too late to chase it now!!!

Asked about my disabled sons result to be told they are not authorised to discuss with me! I'm his carer so I have every right to know!!! 
Also paid £30 for a docs letter received today.. might as well let my 10 year old write the letter shocking grammar and spelling! 

Think it's time to change docs never ever had a problem before until now
GP surgery review: stuart-road
Title: Awful
Rating: 1 out of 5
Visited: April 2022
Near to impossible to get an appointment where you have to ring at specific times and can’t get an appointment in advance. One of the staff mocked me for being anxious when at an appointment. Only positive point my skin problem was sorted successfully over the phone however visiting and booking appointments is an overall unpleasant experience especially for a person such as myself with mental health difficulties
GP surgery review: henry-moore-clinic
Title: Excellent Service
Rating: 5 out of 5
Visited: June 2022
Excellent service from both clinicians and administration staff. Always happy to help and listen to patients needs
GP surgery review: newland-surgery
Title: More reliable than the local takeaway
Rating: 5 out of 5
Visited: January 2022
Have had to contact the practice relatively often for multiple reasons over the last few years. Absolutely incredible, phones are answered very quickly, the reception staff are friendly and actually care.
Although the GP appointments sometimes seem rushed, I still think the care I receive is appropriate.
GP surgery review: riverside-medical-centre
Title: Very Satisfied
Rating: 5 out of 5
Visited: November 2023
Ok it is sometimes difficult to get an appointment on a specific day, however I usually do it online and have always received a call back pretty quickly. I have had reason to deal with the practice quite a lot this year and I have had nothing but excellent treatment. In fact on some occasions I have been amazed how quickly my problem has been dealt with. I always treat the staff with respect and find that this is reciprocated. After hearing some of my friends discuss their practices I feel grateful that I am registered with Riverside Medical Centre.
GP surgery review: riverside-medical-centre
Title: Helpful
Rating: 5 out of 5
Visited: April 2023
I have only been with this Practice since July last year (2022) but have always found the receptionists very friendly and helpful. Thank you.
GP surgery review: riverside-medical-centre
Title: Gone downhill
Rating: 1 out of 5
Visited: December 2022
I have been with this surgery for over 20 years and always had a good experience in the past. Since covid this surgery has gone downhill fast, cannot get through to surgery when you need to make an appointment, cannot book appointments in advance only on a daily basis even if an urgent appointment is not needed. Cannot book online despite other surgery’s are offering this service. I have not seen my doctor for over 3 years and when I do manage an appointment it’s with a nurse. I have to say it’s about time this surgery got back to normal pre covid, I am seriously looking at changing which is a shame because it was a great surgery.
GP surgery review: riverside-medical-centre
Title: Not fit for purpose
Rating: 1 out of 5
Visited: December 2022
Ring up at 8am wait on hold for 45 minutes to be told they are fully booked
It's impossible to get an appointment here
GP surgery review: riverside-medical-centre
Title: Impressive !
Rating: 5 out of 5
Visited: October 2022
Over the last two years I've had reason to call upon Riverside more frequently than in the past. Despite them being extremely busy, and in the face of the pandemic, they have really been there for me and they have onsistently delivered.

I have found their staff to be polite, professional, attentive and competent.  I could not have asked for more.

Thank you Riverside.  I am genuinely grateful and please don't ever feel taken for granted - what you are doing down there is superb.
GP surgery review: riverside-medical-centre
Title: not very helpful
Rating: 2 out of 5
Visited: August 2022
My husband had a stroke twice this year and unable to walk,I asked for his booster and flu vaccine to be done at home and that was in August..now he's still waiting..it's not even a 5 minute job and they can't do it..their reason is you just have to wait you're on a waiting list and it's been 3 months ..i thought vulnerable people should have priorities,but not with this surgery
GP surgery review: riverside-medical-centre
Title: Go to the urgent treatment centre
Rating: 1 out of 5
Visited: August 2022
This practice will do everything possible to avoid giving you an appointment. Pre covid they were the best!  Now the worst. Needed a tetanus - go to the urgent treatment centre. Insisted that it was not urgent. Nurse will call you back. No call back. Highly k experienced reception staff with more experienced Sat out of view shouting g instructions. Shambolic as this was after attempting twice on the phones at the allotted times but being cut off once caller number one. Arrived in GP surgery to only one receptionist taking calls, surgery empty!!  It like they are avoiding treating people. Avoid them!
GP surgery review: riverside-medical-centre
Title: Make appointments on line
Rating: 3 out of 5
Visited: May 2022
Sat for 1 hour looking how to do  appointment for my wife and not me . The site is to complicated for someone  who doesn't do this type of thing will not bother again. In my opinion they should be easy.  Waiting 20 minutes on a phone is better than a hour or more on a poor site
GP surgery review: riverside-medical-centre
Title: Always helpful
Rating: 5 out of 5
Visited: April 2022
I find this practice very helpful and caring whenever I need a consultation, be it on an urgent or routine basis.  They always work with you too to help solve your problems.  All the staff are very patient-centred and always want to help.