janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: highparks-medical-practice
Title: Terrible reception system.
Rating: 2 out of 5
Visited: July 2023
Frustration has finally led to me writing this. 
The reception system is impossible to deal with. I have the same issue every time. Whichever option you choose feeds you into the same queue, which only ever seems to get longer.

I need to book a blood test; the recorded message tells me not to use the e-consult for this (which is closed anyway), and instead to call. But also it states that the phone system is at capacity for the day. It is 11:20 am and I can't even book a blood test. 

Please stop hiding behind recorded messages. If you have no appointments for 3 weeks, 6 weeks, whatever, then please just tell me that and I can at least get in the line. I don't have all day to sit on the phone, I'm normally working when your e-consult is open and can't get online. Many people don't sit behind a desk all day with access to the internet.

I avoid calling or even using the practice at all costs because of these systems, which I can only conclude are designed to frustrate to hide the fact that there are no appointments. 

I finally received a message on the phone at noon stating that the practice is now closed for staff training and will re-open tomorrow. Funnily enough, this happens every day that I need to call. They must be very well-trained staff. This is an absolute joke.

The doctors, when you finally get to speak to them, are very helpful. You just have to find a way past the gatekeepers first.
GP surgery review: highparks-medical-practice
Title: Very helpful today
Rating: 4 out of 5
Visited: May 2023
My husband is currently unwell with a probable chest infection. I was very worried about how on earth we could get him some prompt treatment knowing how challenging it is to get an appointment or even get through by phone. I rang this afternoon, explained my concerns and got a call from the Duty GP within minutes. Couldn't ask for more prompt care.
GP surgery review: highparks-medical-practice
Title: Incompetent Practice
Rating: 1 out of 5
Visited: April 2023
I had a blood test on the 20th of March. Went to the practice to check the results and was told that the hospital couldn’t carry out the tests because they arrived from the doctors too late. Asked why I wasn’t called for a retest, was told that nobody had looked for the results or the hospitals comments. I am now back to square 1 and I am booked into have another blood test on the 19th April.
GP surgery review: highparks-medical-practice
Title: No service from reception
Rating: 1 out of 5
Visited: December 2022
Started trying to get econsult at 7;25, continued for 40 minutes. When website finally opened, it was full!
GP surgery review: highparks-medical-practice
Title: Needs to be taken into supervision
Rating: 1 out of 5
Visited: December 2022
Sadly the practice has completely disintegrated. It's completely impossible to get an appointment and they don't even do routine checks any more. I'm asthmatic and haven't been contacted about a review for 4 years. I'm on blood pressure medication and haven't had the annual blood test for two years. If you're registered with this practice you're on your own. You'll need to pay for private healthcare, as I did last time I needed to see a GP. It's a waste of space, the NHS should close this practice.
GP surgery review: st.-werburgh-med.practice
Title: Good practice
Rating: 4 out of 5
Visited: September 2023
It would be better if the appointment times were kept to,letting people in before you, it just bungs the system up and causes arguments.
GP surgery review: st.-werburgh-med.practice
Title: Very caring practice
Rating: 5 out of 5
Visited: September 2023
Has my flu jab today. An amazing experience. All Staff were very friendly and helpful when and where required. It was very well organized too. The Practice have every right to feel proud of how they excelled in all matters. 10/10
GP surgery review: st.-werburgh-med.practice
Title: Friendly practice
Rating: 4 out of 5
Visited: September 2023
Well organised, very short waiting time,was pleased to be weighed and have blood pressure checked.flu jab was very quick and painless
GP surgery review: st.-werburgh-med.practice
Title: Good practice
Rating: 4 out of 5
Visited: September 2023
A satisfactory visit for flu jab. Queue moved swiftly and efficiently . Polite staff and jab given swiftly after checking my details.
GP surgery review: st.-werburgh-med.practice
Title: Very well organised flu jab clinic
Rating: 5 out of 5
Visited: September 2023
Attended for a Flu jab clinic, was in and out very fast and it was all very well organised. A few quick questions and jab was done
GP surgery review: st.-werburgh-med.practice
Title: Excellent go practice
Rating: 5 out of 5
Visited: September 2023
Has a lovely nurse today who was kind and friendly and made me feel at ease while I had my flu jab and also went above and beyond to do all her checks to make sure I had no allergies xxx
GP surgery review: st.-werburgh-med.practice
Title: Flu Jab
Rating: 5 out of 5
Visited: September 2023
A really slick operation at the practice for my flu jab. In and out within 5 minutes and all the team were very friendly. Never felt the needle go in my arm.
GP surgery review: st.-werburgh-med.practice
Title: Called in for annual flu jab
Rating: 2 out of 5
Visited: September 2023
My experience was fine. I got the injection at the time I had booked and the person who administered the injection was pleasant and competent. I've no idea who he was and I didn't recognise any of the staff I saw there. I've been registered with the practice since 1997, but I have no idea what the name of my GP is.
GP surgery review: st.-werburgh-med.practice
Title: Well organised
Rating: 4 out of 5
Visited: September 2023
My husband and I attended for our flu vaccinations. There were several staff assisting with the smooth running of the large numbers of patients attending for vaccinations. The staff were helpful, friendly and courteous. A very efficient service 
Car parking was challenging as many cars were  arriving to park in limited spaces
GP surgery review: st.-werburgh-med.practice
Title: Flu Clinic
Rating: 4 out of 5
Visited: September 2023
I was invited via the my gp app for my flu jab and the service was brilliant. Staff were lovely and helpful, welcomed you in and pointed you in the right direction without any problems. A few elderly patients were struggling but the staff were right there to direct and help them. The nurse who vaccinated me was lovely, kind and friendly, and so gentle I didn’t feel a thing. Thankyou!
GP surgery review: the-elms-medical-centre
Title: Great service
Rating: 4 out of 5
Visited: October 2023
Got an appointment after using nhs111 service over weekend. Saw Doctor(can’t remember name) on time , quick check up ,ask to go to a&e with letter from Doctor about my condition ,then hospital took over care.Thank you from a very satisfied and relieved patient.
GP surgery review: the-elms-medical-centre
Title: Exceptional experienced GP
Rating: 5 out of 5
Visited: March 2023
My cic became unwell suddenly and I was delighted about the way an experienced GP and his outstanding team looked after her.
This GP was highly professional and exceptional, user friendly with this child. This GP gave a full examination and diagnosed an ear infection. Thank you for being so good at what you do a great doctor with exemplary expertise a legend in the NHS.
GP surgery review: the-elms-medical-centre
Title: No Appointment ls 3 days in a row!
Rating: 1 out of 5
Visited: February 2023
Good luck finding appointment at this surgery!
In Fact this is just one of all the surgeries,
Why have such a bad so called free healthcare, when you die trying to get an appointment of first contact, Just a general physician.
People got job and other things in life 
I want to opt out of paying tax to nhs and pay private healthcare insurance instead
GP surgery review: eastcourt-lane-surgery
Title: Fantastic Doctor and staff
Rating: 5 out of 5
Visited: October 2023
After feeling unwell and calling 111 the doctor telephoned me an hour later and I saw her in the afternoon, I was referred to a hospital and was seen the next day. Great service and friendly staff always have a kind word to say.  My family are also registered with this surgery and we have always had great service. Well done to the doctor and staff. So many people moan about the NHS but I cannot fault them.
GP surgery review: eastcourt-lane-surgery
Title: Above and beyond
Rating: 5 out of 5
Visited: September 2023
Went on holiday and forgot medication. Phoned surgery and they emailed prescription to a local pharmacy for next day delivery. Excellent service. Also always able to get an appointment when needed. Lovely friendly staff.
GP surgery review: eastcourt-lane-surgery
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
People are very quick to complain about their doctor. This is why I felt it was so important to outline how amazing my doctor  and her staff are. Most doctors' surgeries just treats you as a number. I really feel that my doctor cares about each patient individually. She helped diagnose my husband with gall stones years ago, and recently her and her team literally saved my life. I got a severe kidney infection. I called 111 and 999, but both let me down citing I wasn't a priority as I was young. It started when I called the surgery, whom I can always get through to, and can always get an appointment in a timely manner. I explained the situation, how ill I was, and how no one wanted to help me. The receptionist kindly listened to me with kindness and empathy and went above the call of duty and called the doctor on her day off. The doctor did no more but got a paramedic to visit my home as I was too poorly to travel, which allowed me to get the treatment I so urgently needed and was denied by the NHS initially. Without these people's care and action, I would have died as I was one day away from septic shock. I can not thank the doctor or her team enough. I also find the surgery very clean and well maintained. I feel so lucky to have such a strong and good doctor.
GP surgery review: eastcourt-lane-surgery
Title: In a League of its own
Rating: 5 out of 5
Visited: February 2023
In todays world we read and hear of many awful situations where people cannot contact their surgery let alone see a GP. This was my experience last week. Feeling extremely unwell I called surgery at 8.00hrs requesting appointment to see doctor. I was then sitting in consultation room at 9.00hrs being examined and arranging treatment. Now feeling so much better. Eastcourt Surgery is an example to be followed, team are always pleasant, helpful and accommodating even when working within very tight schedules. Feel very privileged to be registered with this practice.
GP surgery review: long-catlis-road-surgery
Title: Great doctors surgery
Rating: 5 out of 5
Visited: September 2022
My daughter was seen by one the GP’s at this surgery and all I can say is that I left feeling very happy and felt I had been listened to and my worries all taken on board.
GP surgery review: long-catlis-road-surgery
Title: Excellent Service
Rating: 5 out of 5
Visited: March 2022
Excellent service again today. 
Rang in at 8.30 and by 11.30 a Doctor had rung me back and sent a prescription to the pharmacy for my chest infection.  
Always helpful even though they must be really busy at the moment.
GP surgery review: maidstone-rd-rainham-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: November 2022
I would like to say how wonderful this GP practise is.  From the beginning it is easy to get through, the receptionists are so helpful and friendly, you don’t have to wait ages to get an appointment, the doctors and nurses are professional and knowledgeable and most importantly you feel that you have been listened to.   Thank you so much.
GP surgery review: maidstone-rd-rainham-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: June 2022
Regularly feel so grateful to have a practice with such efficiency.  Any appointments for me or my children are always conducted in an efficient and effective manner.  Each GP is thorough and gives me confidence in their ability.  They leave no loose ends from my experience.  They are kind and welcoming. Appointments are booked quickly and if unavailable the GPS will squeeze you in after the official appointment time or phone you.  
The office staff are exceptional and rare.  On a recent appointment for my son I observed them working in the upchurch practice.  I thought how efficient, hard working and happy they were, working in partnership with each other and it’s clear to see they have a very good working relationship.  This is my experience from the rainham practice too. 
I don’t usually leave reviews, due to a bit hectic life it’s hard to spare the time but when listening to friends and colleges about their experiences with their go surgeries I feel
so grateful for mine. 
Thank you all and know you’re all appreciated
GP surgery review: orchard-family-practice
Title: Under current circumstances can't fault them
Rating: 5 out of 5
Visited: January 2023
I've had to wait a couple of weeks for non urgent face to face,totally happy with that.
Later date requested a review of medication and pain, on Wednesday txt said that they would be in contact by Thursday evening but due to signal missed the calls late Wednesday,Dr rang me 11.30 ish thursday sending me for an xray and prescribed medication which was delivered 4 hours later,I understand its an issue that they know about but under the pressure they have to work I can't fault them at all
GP surgery review: orchard-family-practice
Title: Unhelpful response
Rating: 0 out of 5
Visited: October 2022
I had an appointment at Healthy Living Rainham. I was directed to purple zone. Not knowing what to expect or whether I had to book in, I asked a member of yellow zone for assistance and they said they were yellow zone. They could have said just sit down and someone will come for you. Nobody wants to help unless you belong to their zone. I found it very childish and rude.
GP surgery review: orchard-family-practice
Title: Great practice
Rating: 5 out of 5
Visited: August 2022
Have been with The Orchard Family Practice for over 10yrs now and despite Covid i have never struggled to get the help needed either by telephone or face to face appointment. Drs are caring and helpful.
GP surgery review: thames-ave-surgery
Title: Rude and unprofessional reception staff
Rating: 1 out of 5
Visited: November 2023
Generally I’ve had good positive relations with this surgery. However, on this occasion I phoned the surgery to discuss some sensitive results. The telephonist was rude and lacked empathy. When they asked for my contact details they mispronounced my name and I could hear colleagues chuckling in the background. Rather frustratingly, I corrected them and I could sense down the phone that she was trying not to laugh. Outright offensive, rude and extremely unprofessional.
GP surgery review: thames-ave-surgery
Title: Excellent surgery
Rating: 5 out of 5
Visited: January 2023
I have been a patient at this surgery for a couple of years and now my baby daughter is too. 
The surgery are amazing. The reception team are quick to answer emails and work hard to get you an appointment when needed. The nurses and GP’s are compassionate and understanding, and you often see the same GP every time you go. 
I have been a patient at other surgeries where you can never get an appointment and if you do it is with a locum GP. 
I would most certainly recommend this surgery to others.
GP surgery review: waltham-road-medical-centre
Title: Great Practice
Rating: 5 out of 5
Visited: May 2023
This practice is always very helpful and cheerful They are considerate, nothing is too much trouble.
GP surgery review: wigmore-medical-centre
Title: Amazing practice!
Rating: 5 out of 5
Visited: November 2023
I have always had a really positive and professional service from Wigmore medical Centre. The receptionists are incredibly helpful and are always able to provide paperwork or appointments needed. The doctors are very thorough and I have always been seen promptly with any further treatments or referrals also being dealt with very quickly.
I have full confidence in this practice, and want to let them know what a great job they are doing
GP surgery review: wigmore-medical-centre
Title: Great Service!
Rating: 5 out of 5
Visited: May 2023
Recently moved ourselves and elderly parents to Wigmore having been with another practice locally which was not delivering a service of any kind. 
We can only thank you for what has already been a very good experience. Within two days my elderly father-in-law was seen by a physiotherapist and now having much needed management of an ongoing problem. Our repeat prescription requests were dealt with swiftly which is not what we have been used to and we have not been ‘caller number 37’, all in all we are extremely happy to have secured registration at Wigmore. 
In this time of change within our NHS it’s been reassuring to see that some practices are still striving to deliver a good service to their patients. Thank you
GP surgery review: wigmore-medical-centre
Title: Never any appointments
Rating: 1 out of 5
Visited: April 2023
The surgery now seems to be run by relief doctors. You can never get an appointment. If you need an appointment they only have a few appointments. I was number 9 in the queue when I got thru I was told fully booked try again tomorrow. I then rang following day and again they said fully booked. I asked for a routine appointment but they said only taking appointment bookings on the day. So basically no chance of seeing a doctor.
GP surgery review: wigmore-medical-centre
Title: Awful Practice
Rating: 1 out of 5
Visited: May 2022
I cannot rate the GP’s in this practice highly enough but the general reception staff are rude untrained and very unhelpful.   I have never experienced anything like this in my life. They may as well have a recorded message saying “you cannot see a doctor please dial 111”.  Anyone considering joining this practice I would recommended steering  well clear.
GP surgery review: king-george-road-surgery
Title: Unreliable
Rating: 2 out of 5
Visited: June 2023
I've been going to this doctor since I was 6 (now 28). Over the past year I've been seen by a new doctor a couple of times who doesn't listen to you or review your history but rushes to the first thing she thinks of. After a call with her today I was advised to call reception straight back to book a physio appointment. However reception does not pick up the phone. Every time I call there ends up being a queue of people which only goes down when someone gives up waiting because once the phone starts ringing it just rings and doesn't get picked up.
GP surgery review: king-george-road-surgery
Title: House bound and forgotten about
Rating: 1 out of 5
Visited: October 2022
Over the last 2 months have try to get the covid-19 booster and flu jab my son has be in muitple times and I call the surgery at least 5 times still no one been out there have a duty of care that there are failing at.
GP surgery review: maidstone-rd-chatham-surgery
Title: Best GP Practice
Rating: 5 out of 5
Visited: January 2024
Maidstone Rd Chatham Surgery have the friendliest staff ever, the receptionist team make such an effort to be kind and make sure your needs are met. 
I have honestly never met such kind staff in what can be such a high pressure role!
GP surgery review: maidstone-rd-chatham-surgery
Title: Excellent Surgery
Rating: 5 out of 5
Visited: December 2023
The Nurse was very efficient and administered 
A Shingles needle jab without any pain.
The scheduled appointment of 11.20am was bang on time and as described everything went smoothly.
GP surgery review: maidstone-rd-chatham-surgery
Title: Very helpful staff
Rating: 5 out of 5
Visited: December 2023
My 3yo had his vaccination today by a nurse at the practice and she was so patient and lovely as well as efficient. Always a warm welcome at this practice and they prioritise your care.
GP surgery review: maidstone-rd-chatham-surgery
Title: Good practice
Rating: 5 out of 5
Visited: December 2023
The nurse who gave me an Implant injection was vert professional in putting my mind at rest. She explained the possible side effects of the injection and was very helpful overall.
GP surgery review: maidstone-rd-chatham-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: December 2023
The nurse who gave me my shingles jab was very professional in her attitude and helpful will all the information she gave me.
GP surgery review: maidstone-rd-chatham-surgery
Title: Excellent surgery and practice.
Rating: 5 out of 5
Visited: November 2023
Both practioner and reception were very friendly and professional. 
I was able to bring my appointment to an earlier time, which was helpful to me.
The practioner was thoughtful and very clear with details and information I asked for.
GP surgery review: maidstone-rd-chatham-surgery
Title: Exceptional practice
Rating: 5 out of 5
Visited: November 2023
I recently moved area and registered with the surgery. Since then we have founds all staff to be extremely helpful and patient focused. The reception staff are also amazing - always willing to listen and assist.  Great practice.
GP surgery review: maidstone-rd-chatham-surgery
Title: Happy patient
Rating: 4 out of 5
Visited: November 2023
My recent screening procedure was a smooth process from booking, reception, to the procedure itself. Communication was excellent, I was seen at the time I wanted and care was excellent. Thankyou.
GP surgery review: maidstone-rd-chatham-surgery
Title: Good practice
Rating: 5 out of 5
Visited: November 2023
Appoint was right on time. Gp was friendly and efficient, getting to the point quickly.advice given was spot on and plenty of reassurance as well.
GP surgery review: maidstone-rd-chatham-surgery
Title: Very good practice been with them since 1991
Rating: 5 out of 5
Visited: November 2023
Very good service and have been treated with respect and don’t mind waiting when the GP is running late.
GP surgery review: matrix-medical-practice
Title: Not great
Rating: 3 out of 5
Visited: November 2023
Husband needed staples removed and unfortunately tested positive for COVID and the nurse refused to see him even though the staples needed to come out as they were causing a lot of pain,normally reception staff are always very helpful but gave me a number to ring that was no longer in service,didn't seemed bothered by this and spent the whole morning trying to find somewhere else with no luck,the operation was performed at Kim's hospital under nhs and although the staple removal wasn't supposed to be done by them they  agreed to do it as the staples couldn't stay in much longer,feel very let down by this surgery.
GP surgery review: matrix-medical-practice
Title: Not answering telephone
Rating: 2 out of 5
Visited: May 2023
Im so annoyed i was told my call is important to them and to wait in queue then i waited 20 minutes on the phone with a ringing tone waiting for someone to answer my call i ended the call after noone answered my call after 25 minutes disgusting customer service.
GP surgery review: matrix-medical-practice
Title: Repeat Prescriptions
Rating: 1 out of 5
Visited: January 2023
Two months in a row my repeat prescription has been delayed. The website and receptionist state that 48 hours turnaround is needed. But its not 48 hours. The measure is two full days from the day after the day of submission .e.g. submit on a Monday first thing don't expect it to be ready until Thursday morning or Wednesday evening at the best.
GP surgery review: matrix-medical-practice
Title: Prescription request
Rating: 3 out of 5
Visited: January 2023
Pleased to say this month things were much better. Repeat prescription request was dealt with by the end of the day I submitted it. Well done much better service. Happy to update a previous poor performance rectified.