janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-allum-medical-centre
Title: Poor Triage Experience
Rating: 1 out of 5
Visited: September 2022
Yesterday I called and explained I was experiencing headaches, sore throat, body aches and general fatigue over the weekend. I explained my throat had become worse, with me experiencing pain when I swallow and I had white spots on my tonsils. I was told I'd receive a call back the same day, but I didn't. When I called the Allum Practice about it this morning, I was told I was called on my house phone twice and there was no mobile number on the system. This is not true, as someone in employment I always receive calls back via my mobile. I received a call last month on my mobile from a doctor. Today I was told there was nothing they could do and I would have to call back at 8am due to their mistake
GP surgery review: the-allum-medical-centre
Title: Terrible
Rating: 1 out of 5
Visited: July 2022
Cannot get an appointment, telephone or otherwise. Told to go in person for a same day appointment at 7:45am for my elderly mum. Every time I try to get her prescription filled, I have to chase both the surgery and pharmacy multiple times. I have had to buy needles for my mum's insulin pens because the surgery are incapable of sending a prescription request out. They refuse to fill prescriptions and don't tell you why and then send only half of the requests, meaning my mum has run out of medication on more than one occasion. I have been with this surgery since I was a child and it's only getting worse and worse. Often on hold for almost 2 hours waiting to talk to someone.
GP surgery review: the-allum-medical-centre
Title: No use calling
Rating: 1 out of 5
Visited: July 2022
I’ve called repeatedly to be put on hold as 40th in the queue only to be told after waiting almost an hour that I could get a telephone call in two weeks. A & E won’t refer you to the needed help. I need a referral to find out why I have such severe pain in my left hand and can’t use it. I live alone and am 68 yrs old so I need both of my hands. I can’t hold a cup of coffee. I got the phone call only to be told to do exercises and take cocodamol. The meds don’t help anymore than the GP did and now I have to call “everyday” to try to get an appointment to follow up on this. I’m fed up. I’m looking for an NHS GP online. This used to be an excellent practice and I hate what they’ve become. The receptionist was extremely rude and threatened to hang up on me because I was so frustrated I was crying and my voice got louder. She accused me of shouting at her. Believe me, she’d know what shouting is if I ever did shout at her. I can’t stand in line and shouldn’t have to.
GP surgery review: the-allum-medical-centre
Title: Helpful reception staff
Rating: 3 out of 5
Visited: July 2022
My son and l recently had a face to face visit with reception staff. The receptionist was helpful and efficiently dealt with queries from both of us including providing print outs of important information.
GP surgery review: the-allum-medical-centre
Title: Telephone triage not efficient
Rating: 2 out of 5
Visited: June 2022
I called today, waited for 40 minutes to speak to someone, told they cannot help immediately that I need to go to A&E! I do not have a medical emergency, all I need is medication for an ongoing medical condition, I cannot drive due to this, so cannot get myself to A&E! I'm in unbearable pain, which fell on unsympathetic ears. What is going on? Why are we paying NI if we cannot even access medical care? I'm writing this out of sheer frustration!
GP surgery review: the-allum-medical-centre
Title: Contact with Centre difficult
Rating: 2 out of 5
Visited: June 2022
Today waited 40 minutes on the phone with a countdown. After 40 odd minutes the waiting music to die to ends and a dial tone for 10 minutes. Never did get through.

Not the first time this has happened. As for e-mails on average I send three before I get a reply.

If we cannot go into the surgery then the other means of communication need to work.

I would add I was ringing at the request of my hospital consultant to get a prescription list: as he cannot get it from them!
GP surgery review: addison-road-medical-practice
Title: Very knowledgeable and professional nurse
Rating: 5 out of 5
Visited: December 2022
I was nervous about my procedure today but the nurse I saw was very experienced, informative, professional and knowledgeable. I felt listened to, my wishes were respected and the procedure was successful.
GP surgery review: addison-road-medical-practice
Title: Good GPs
Rating: 4 out of 5
Visited: November 2022
I have been at this GP for nearly 4 years. I find the reception staff very helpful, I like the online system for booking apts and had a great experience today with the practice nurse.
GP surgery review: addison-road-medical-practice
Title: Good practice
Rating: 5 out of 5
Visited: November 2022
Very professional and efficient.
Well explained during the oppointment everything was clear.always a pleasure to go there .
GP surgery review: addison-road-medical-practice
Title: Great practice
Rating: 5 out of 5
Visited: November 2022
Today I had the challenge of having a smear as I’ve always previously been treated not very well. My experience at Addison was very impressive. I was given lots of information about what would happen and was treated with a great deal of respect and genuine care and provided with useful information about what would happen in the future and reasons why these tests are done. Thank you very much
GP surgery review: addison-road-medical-practice
Title: Friendly and efficient
Rating: 5 out of 5
Visited: November 2022
I went in for a routine cervical screen and was seen on time and had a friendly experience with the nurse/GP. The exam and next steps were all explained clearly. Overall, great appointment.
GP surgery review: addison-road-medical-practice
Title: Great
Rating: 4 out of 5
Visited: October 2022
I described my symptoms using the online form and was offered an appointment within days.
The doctor was really helpful, kind, patient and informative. 
Have come away very satisfied.
My only feedback is that sometimes the online form takes quite a while to fill in and sometimes the questions it asks are not easy to answer as they don't relate to the issue you are describing and you can't get an appt without filling it in.
GP surgery review: addison-road-medical-practice
Title: Finally listened to
Rating: 5 out of 5
Visited: October 2022
My first visit to this surgery was also the first time I felt listened to and cared for — I have complex, unexplained endocrinal and autoimmune disorders that some conceiving difficult and have been self-educating and advocating for years. This was the first time I felt listened to and properly cared for by a doctor who wants to work with me. It made me tear up.
GP surgery review: addison-road-medical-practice
Title: Good experience
Rating: 5 out of 5
Visited: October 2022
Appointment was running on time and the nurse was very professional, knowledgeable and put me at ease.
GP surgery review: addison-road-medical-practice
Title: Exceeded expectations
Rating: 4 out of 5
Visited: September 2022
I visited the Practice on Thursday 8th September at 11.50.  Despite running a bit late, the GP I saw was calm, friendly and thorough.  She listened carefully to what I had to say, took BP and examined my neck and shoulder area.  She decided to order some blood tests and I collected the forms from reception on my way out.
I had blood taken on the Friday and by Monday most of the results were back and I received a text from her saying she had sent a prescription to my chemist.
I was very impressed with this doctor's thoroughness and the speed with which my symptoms were recognised and treatment commenced. Also I should add that the reception staff are helpful.
GP surgery review: addison-road-medical-practice
Title: Amazing
Rating: 5 out of 5
Visited: September 2022
Had a smear appointment, I arrived early but they brought me straight in. Nurse explained everything to me and made me feel comfortable
GP surgery review: the-firs
Title: Really poor. Barely functional.
Rating: 1 out of 5
Visited: July 2022
I find the process of accessing local healthcare at this practice as dismally poor.  On numerous occasions I have tried to book appointments or obtain records only to be confronted by a near impenetrable process. On 13/14 July I tried to get an appointment to see a Doctor without success. Advised to go to A&E instead, and this from being 9th in the phone queue when the practice opened at 08:00hrs. Its just so poor and disheartening to go this every time you need help or advice. If I was being cynical I'd suggest that you don't have enough doctors to be able to function at an acceptable level.
GP surgery review: the-firs
Title: Wat a great practice
Rating: 5 out of 5
Visited: July 2022
Omg wat a great surgery I always get seen by a doctor and they are so lovely  I have not been there  over a year yet but my god from were I was at and been there all my life they treated me like dirt on there foot but here at firs I can't belive this is how you are meant yo be treated there slways good and real lovely people work there great job guys x
GP surgery review: the-firs
Title: Why is this gp practice still open?
Rating: 1 out of 5
Visited: July 2022
Please close it down and redirect its funds to other gp practices. Their appointment system is a joke, and more akin to a lottery system with people's health. I've tried ringing at 8am, and got told there were no more for the day. I've tried using their online booking tool, only to be assigned a completely arbitrary date, which I couldn't make, and trying to change it, was told I'd have to cancel and rebook, as they have no control over those appointments.

Please close this gp practice down, it's outright embarrassing.
GP surgery review: st-james-medical-practice-limited
Title: Very poor
Rating: 1 out of 5
Visited: May 2023
although the doctors provide a good service, getting the appointment is extremely difficult. The system used to book an appointment is difficult to use. The surgery never answers the phone no matter what time you call. Doctors often do not call within the 48 hours timeframe they give, which means to you have to physically go into the surgery to chase up. The surgery never conyacts you regarding a blood test result when there is a concern. If you do not chase them up, they will never chase you. The reception staff are often rude.
GP surgery review: st-james-medical-practice-limited
Title: Complicated and confusing appointment process
Rating: 1 out of 5
Visited: May 2023
This GP only accepts online requests for an appointment through the Klinic system between specific times (8-10am???). It’s of course impossible to get through on the phone, especially at lunch time when the phone lines are closed for 2 hours. 

This seems to have changed recently (in the last 6 months), previously they accepted online forms 24 hours a day. And there has been no communication to patients about this change.

This is frustrating but I wouldn’t mind if this system was well communicated by staff, by the voicemail, and by the website. However when you try to fill out the online form outside of these hours you are just told to try again tomorrow (no mention of the time restrictions, which is very unusual for an online system). I wasted nearly a week checking every day and just being asked try again tomorrow. I have now used this service twice in the past 3 months and have noticed that there is still no communication about this process on the website or phone line. 

This is completely indefensible and will cause delays and many people to give up completely (especially those who are more vulnerable or already struggling with the online system). I have major concerns that this lack of communication will cause adverse health outcomes for many people, which will cause delays in diagnosis and treatment and more pressure on the NHS. Also, it is more work for the receptionists who must have to relay this information many times a day when patients do finally get through. 

Please address this lack of communication about this complex and confusing process otherwise I will make a formal complaint.
GP surgery review: st-james-medical-practice-limited
Title: Lovely Doctor that listened and didn't rush
Rating: 5 out of 5
Visited: April 2023
We had a lovely experience with a doctor at this practice. The doctor acknowledged my child and they made them feel comfortable and at ease. They spoke to them on their level and did a thorough check before ruling anything out 
 There was no rushing and everything was explained in full. There was lots of reassurance and information given at the pace I wanted. Seen pretty quickly, not much waiting. Had a phone call first before being asked to visit in person. Lovely experience and lovely doctor. 100% would recommend.
GP surgery review: st-james-medical-practice-limited
Title: Good practice
Rating: 2 out of 5
Visited: April 2023
My experience last time was  good, the staff were nice and patient, the nurse was great and cheerful wich made me feel comfortable, she listened to my probkem and helped me to make an appointement with the doctor
GP surgery review: st-james-medical-practice-limited
Title: Worst GP
Rating: 1 out of 5
Visited: April 2023
If you value your health or care about your family and friends avoid this place.
Since I have moved to Saint James Medical Practice I have not had any positive experience. I am trying to find another GP to move with my family.
GP surgery review: st-james-medical-practice-limited
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Very helpful, I would recommend this gp to all my friends and my family as well.
I really had a good experience with her. Thank you
GP surgery review: st-james-medical-practice-limited
Title: Always welcoming.
Rating: 5 out of 5
Visited: April 2023
I always find it a pleasure to visit this practice. The staff are hard working and genuinely do everything they can to help and lovely manners and go out of there way for you.
GP surgery review: st-james-medical-practice-limited
Title: Cool practice and staff
Rating: 4 out of 5
Visited: April 2023
Very much helping staff especially at the reception along with GP. We get on time with GP's No much waiting time..
GP surgery review: st-james-medical-practice-limited
Title: Helpful, knowledgeable and kind
Rating: 5 out of 5
Visited: April 2023
Have always had a great experience at this practice, people are kind and knowledgeable always try to be helpful. It was a bit difficult to submit the appointment request online, but once that was done, I received a callback very quickly. Thank you
GP surgery review: st-james-medical-practice-limited
Title: Good Practice
Rating: 4 out of 5
Visited: April 2023
I was given my appointment within 2 day which was great. I was also offered other tests on the phone, which was really helpfu.  I was seen very quickly. 

Staff work hard and try to meet your health needs. Staff are also friendly.
GP surgery review: the-broadway-surgery
Title: Horrible practice
Rating: 1 out of 5
Visited: November 2023
-calling at 8 am - no more on the day appointments. Calling after 8 am - no routine appointments either. So how are the patients supposed to consult a GP if the query is not an emergency? No chance to get an appointment. Called 111 once and they contacted surgery and I got my appointment with them on the same say, but what a mission to get an antibiotic !!!

-reception staff is rude

-  One of the doctors “forgot” about my reply via text messaging ( with photos of a health issue I had) so I was waiting for a few months for nothing. Finally I contacted them asking where my referral was, they just “were too busy and forgot”

- doctors are 30-45 min late ( as well as phone calls)


- if a patient starts to talk about the second health issue, or asks a question- no way, they will open the door for you to leave the room and you would have to make another appointment (as I only have 10 minutes)

If you do not want to have an extra stress , choose another GP surgery
GP surgery review: the-broadway-surgery
Title: Medical review
Rating: 3 out of 5
Visited: November 2023
I recently had a medical review

This was carried out in a pleasant and courteous way 
Everything was explained to me in-depth
And afterwards I felt at ease with what I was told, and moving forward
GP surgery review: the-broadway-surgery
Title: Great practice
Rating: 4 out of 5
Visited: November 2023
I am very pleased with my recent appointment with the nurse. The nurse was professional and confident. And I felt safe and welcomed.
GP surgery review: the-broadway-surgery
Title: Very efficient
Rating: 5 out of 5
Visited: November 2023
The appointment was on time. Practice nurse was very thorough and proficient. Reception staff pleasant.
GP surgery review: the-broadway-surgery
Title: Very professional
Rating: 5 out of 5
Visited: November 2023
Appointment with GP  for examination and a hospital referral. She was very professional and caring , very impressed!
GP surgery review: the-broadway-surgery
Title: Very professional
Rating: 4 out of 5
Visited: November 2023
Went for my annual check up.
The ladies at reception were welcoming,knowledgeable and polite.
The doctor I saw for the check up was friendly, very professional and on point regarding my queries.
GP surgery review: the-broadway-surgery
Title: Very helpful
Rating: 4 out of 5
Visited: November 2023
Went for my pneumococcal vaccination but she also looked into my diabetes situation and issued a blood test request and helped in finding a blood test centre before I went travelling in 5 days later
GP surgery review: the-broadway-surgery
Title: Receptionist **** up
Rating: 2 out of 5
Visited: November 2023
I arrived for my appointment and confirmed  with reception. A wait is common so I wasn't too concerned at first. People were coming in after me and being called in but I was still left waiting. When it got to about 40 minutes I checked again at with the receptionist (politely I would say) but she was a bit short saying they are busy and you'll have to wait like everyone else. I then had to go and move my car as my one hour parking was about to run out. When I returned the Doctor called me in - she was very apologetic about the long wait as she "didn't know I was waiting"
GP surgery review: the-broadway-surgery
Title: Very helpful GP
Rating: 5 out of 5
Visited: November 2023
GP was very helpful and friendly.  
Made a follow up appointment straight away for next week which is very reassuring as changes to my medication.
GP surgery review: the-broadway-surgery
Title: Excellent Dr
Rating: 4 out of 5
Visited: November 2023
I  had a recent t/p appointment
 The Dr gave me all the time  I needed and was very empathetic and knowledgable.
GP surgery review: gp-at-hand
Title: Couldn’t pay me to go back to a local GP
Rating: 5 out of 5
Visited: March 2022
I’ve been a patient since 2018/2019 and honestly this is the only service that makes paying taxes seem worthwhile sometimes. I’ve worked at several GP surgeries and there’s been none that have ever worked as smoothly and efficiently as this one. I’ve always found it inconvenient to physically see a GP when a lot of my problems can be described/are MH related and the fact they were doing this before the pandemic and that the locals only just caught on was long overdue. I’ve recommended this service to all of my friends who could speak to a GP in a timely manner, get required referrals and were diagnosed, reassured and appropriately managed. I genuinely could never go back to a local GP. Appreciate this service very much.
GP surgery review: gp-at-hand
Title: Bad service
Rating: 1 out of 5
Visited: March 2022
It is fine for simple episodical issues like a tummy bug or ear ache. The moment something is more complex, the model totally breaks. I have struggled to get a face to face appointment and also feel that all the doctors want to do on video calls is rule out life threatening issues and then tell you to book another appointment if the issue does not resolve. If you do book another appointment, they don’t seem to read the notes or provide any continuity. I would not recommend.
GP surgery review: gp-at-hand
Title: Used to be great, but now very poor service
Rating: 1 out of 5
Visited: March 2022
I joined GP at Hand in 2018, and recommended it to everyone, appointments were same day or next couple of days, if you needed to be seen you could the same day if necessary. However since 2021 I have had several issues, moreso with any other GP surgery I have been registered at and have now re-registered at my local GP, as waiting 30-45 mins to book an appointment is better than being told to call 111 for anything urgent. 
Nearly all GP’s have a duty doctor, so if there are no more appointments left and you cannot wait for the next routine one, someone will call you back the same day and if needed they will bring you in to be seen face to face. GP at Hand does not have this feature - an urgent same day telephone call can be requested, but if there are no same day face to face appointments, they cannot add you on to the end of the list like traditional GP’s do. This means I was told to take my baby to A&E to rule out an ear infection, which as a doctor myself I felt ridiculous for and just did myself, but I should be able to be the parent and not the doctor to my child. 
Perhaps because the amount of people joining has increased there is no capacity anymore but I do think it is poor for patients to be told to call 111 for things a regular GP would just see you for on the same day, saving both me and A&E time. 
Children are sick a lot and it isn’t feasible for 111 to see them all the time more than their usual GP. 
Referrals are another thing that I found frustrating as GP at Hand is registered in Fulham - all imaging is done at the Fulham branches local hospitals, community referrals seem to go all over the place, I was sent to a hospital an hour away because my local area nor Fulham would accept my referral. More recently my baby’s community referral was sent to a hospital a bit too far, so I called and asked for it to be sent to my local area, which was incorrectly sent to a hospital outside of London (?). I had to find the referral from myself online and ask for it to be sent again to my local area, which they ended up rejecting as GP at Hand is based in Fulham. It’s been 2 months now and I’ve decided to just leave as referrals/scans are a headache. 

I think a lot traditional GP’s now have multiple ways to access appointments and offer the ability to see someone in person, locally much sooner than GP at Hand can. They can also refer you locally for all services, the postcode’s always match up so referrals don’t get rejected, that i didn’t see the benefit of staying with GP at Hand anymore. I only had my registration with my local GP done today, I did have to spend 30 mins on hold to speak to reception but once through I got an urgent appointment, seen in person, medication prescribed and an A&E visit saved that I would’ve had with GP at Hand. I also used their econsult method to have a more routine issue resolved and given a 1 working day turnaround time for it. 

It’s great if you don’t have any medical issues, but otherwise really poor.
GP surgery review: gp-at-hand
Title: Cancled my sick child's appointment with no rebooking
Rating: 1 out of 5
Visited: February 2022
Ridiculous service. They cancled my very sick child's appointment half an hour before we were meant to be seen. And tell me they do not see children on the day. They've lost my results numerous times also. I would not use this service. Use a local GP.
GP surgery review: gp-at-hand
Title: Terrible service
Rating: 1 out of 5
Visited: February 2022
Please avoid GP at Hand. My appointments are keep getting cancelled without prior notice. Their system is a complete mess, you cannot rely on it, they should work with reliable staff.