janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: abbey-medical-practice
Title: Fantastic doctor surgery
Rating: 5 out of 5
Visited: October 2022
This medical practice is absolutely amazing. The staff at the reception are very polite and helpful, they always have a smile.
I have always been able to get either a face-face or over the phone appointment no matter what time I have rang. The doctors I have seen have been thoughtful and understanding to my worries. They are polite but most importantly of all they are caring. They listen to me and explain things in a clear way.
I would totally recommend Abbey medical centre. 
A very caring practice with great staff.
GP surgery review: abbey-medical-practice
Title: Wonderful GP practice
Rating: 5 out of 5
Visited: October 2022
In a world where GP practices seem to be under constant criticism  Abbey is an example of how despite all the difficulties (or should I say challenges!) they are doing an excellent job.  The staff are always polite, helpful and kind and although the system isn't perfect they are always striving to improve. Many thanks to all the staff.
GP surgery review: abbey-medical-practice
Title: Awesome nurses :)
Rating: 4 out of 5
Visited: September 2022
Wanted to leave a positive review for the nurses who have been attending to my Mother over the last few months with changing of her bandage (weekly). Staff have been very kind and knowledgeable and I have picked up a few tips along the way. Thank you ever so much for all your hard work and kindness.
GP surgery review: abbey-medical-practice
Title: Fantastic
Rating: 5 out of 5
Visited: August 2022
Very efficient, only took a few minutes for my callback ,the system had all my details to hand when I got my return call. Great service
GP surgery review: abbey-medical-practice
Title: Customer service
Rating: 5 out of 5
Visited: August 2022
I contacted the practise today as I recently attended an appointment and I had a few questions that I wanted to ask a nurse as I have been feeling worried about my medical state. The receptionist on the phone was so helpful and kind, really making me feel at ease and supported. It might have been my best experience with contacting my practise to book an appointment.
GP surgery review: abbey-medical-practice
Title: Angels
Rating: 5 out of 5
Visited: August 2022
I can’t praise your practice enough and have recommended you to friends and neighbours and they are now under your care and over the moon. Your staff go above and beyond. Nothing is too much trouble. Although they are very busy, they never ever show any stress. They are polite, it’s like talking to your best fiend when you call, they are simply Angels In disguise. I feel as I should, a person and not just an NHS Number. The receptionists are simply amazing, empathetic, understanding and the Doctors are just 2nd to none. I feel blessed to be a patient at your practice and always tell your staff how fantastic they are.  I have no hesitation recommending you to anyone! Top Class with Distinction X
GP surgery review: abbey-medical-practice
Title: Fantastic service as always!
Rating: 5 out of 5
Visited: August 2022
I called 111 as had a problem that I’d had previously and wanted advice. Was told after a long assessment to call the doctors and tell them I needed seeing within 6 hours, an appointment 2 hours later to attend. I’ve been here for many years and always think my treatment is professional, the response is always quick as far as I know? Thank you!
GP surgery review: abbey-medical-practice
Title: Fast and efficient
Rating: 5 out of 5
Visited: August 2022
Phoned the surgery and talked to a lovely woman. She made me an appointment and I was lucky enough to be seen on the same day. The doctor was very efficient. All in all a great success.
GP surgery review: abbey-medical-practice
Title: Very helpful receptionist
Rating: 4 out of 5
Visited: August 2022
I called to enquire about the status of my position on the waiting list for a minor op, the receptionist couldn't answer my query at that time but called me the following morning with good news. Very helpful and compassionate.
GP surgery review: larwood-surgery
Title: Very caring towards those with mental health problems
Rating: 5 out of 5
Visited: March 2022
I have mental health problems and went to the Dr's about a lump on my leg that had caused a lot of anxiety. The Dr was very caring about all aspects of how I was feeling and explained the lump to me with great reassurance. She spoke about my mental health problems and offered support and advice. For someone with mental health problems, I often worry about seeing drs and being stigmatised but today experienced the opposite which I am extremely grateful for.
GP surgery review: larwood-surgery
Title: GP Care
Rating: 5 out of 5
Visited: March 2022
I took my son to see a GP on the 23rd March and his level of care was outstanding. He really took the time to communicate with myself and my son and showed genuine care.
I realise the strain GPs are under, but this did not affect the level of service this GP delivered.
I thought this deserved a mention, he is one big asset to the practice 😊”
GP surgery review: southwell-medical-centre
Title: So helpful
Rating: 5 out of 5
Visited: January 2023
Honestly the service at the GP is exceptional. The front of desk ladies are always happy to help and polite. Both doctors I have seen in the last week have got me in straight away, listened to my problems and referred me on straight away. Both have explained things in detail and have given me reassurance. So thank you the whole team do a great job x
GP surgery review: southwell-medical-centre
Title: Tremendous nursing care
Rating: 5 out of 5
Visited: October 2022
I have had weekly nursing care for 8 weeks.  I saw a number of different nurses
Every nurse treated me with great kindness, encouragement and professionalism .Finally after 8 weeks my injury has healed.  I would like to thank all the nurses for their great care and the practice
GP surgery review: southwell-medical-centre
Title: modern efficient approach to patient care
Rating: 5 out of 5
Visited: October 2022
First class service in response to a phone call yesterday.  Phone answered quickly, fool-proof system for sending photo of infected thumb, 5 minute conversation with GP 30 minutes later and prescription sent through to local chemist at the end of the call. This is the kind of efficiency we need to see from the NHS everywhere.
GP surgery review: southwell-medical-centre
Title: Outstanding practice
Rating: 5 out of 5
Visited: September 2022
As has been the case since joining Southwell Medical Centre, I have had a number and variety of appointments recently - face to face, telephone, annual review and phlebotomy. The care, attention to detail and determination of all staff to provide me with the highest quality medical care has been both exceptional and genuinely moving.

I read much about patients across the country not being able to access face to face appointments, but this has not been my experience today, during the pandemic, or before the pandemic.

My recent test results are always followed up with telephone discussions, and I am so impressed that the GP who has been dealing with me treats me as a whole, not just an individual issue, but genuinely looking after my well-being.

I wish to draw attention to a related incident that underscores this high level of care and service. My wife was knocked off her bicycle by a car on the roundabout at the bottom of the road the medical centre is on. Despite it being their lunch break, several doctors, nurses and health care assistants ran to my wife’s aid. Doctors cared for my wife, whilst nurses and health care assistants directed traffic and called an ambulance, and stayed with my wife until the ambulance arrived.

The follow up support was exceptional, and my wife is now fully recovered from the fracture of her spine.

Both of us feel so lucky to be served by such a dedicated and highly professional organisation. The receptionists, secretarial support and pharmacy staff are always polite, and match the excellent medical experience we have received in the 34 years we have been with Southwell Medical Centre.

Thank you so much.
GP surgery review: southwell-medical-centre
Title: Brilliant care
Rating: 5 out of 5
Visited: September 2022
The doctors here were responsive, kind, and compassionate during a very difficult time for me healthwise. Thank you.
GP surgery review: southwell-medical-centre
Title: New Telephone System
Rating: 5 out of 5
Visited: August 2022
I have nothing but praise for the new upgraded telephone system at Southwell Medical Centre which I found easy to negotiate. I recently contacted the Centre and had no problem getting through and the receptionist called me back within ten minutes and arranged for a doctor to contact me which he did and dealt with my concern. On the second occasion I was offered a face to face with my chosen doctor and I had the appointment within two days of my call. It was very reassuring to see the doctor and be treated with kindness and care.
GP surgery review: southwell-medical-centre
Title: Very poor admin letting you down
Rating: 3 out of 5
Visited: July 2022
The medical support from GPS and Advanced Clinical Practitioners is really good. But a lack of competent admin lets you down. The practice is closed this afternoon, I discovered, for 'staff training', obviously vital. Only problem is that I was told to phone today to get a result and your website only has the training days listed for 2021, with the opening hours today saying open all day. This is a serious issue as you are attempting to bring in a new appointment system, which looks frighteningly  opaque from the information given - simple, clear instructions are just not there. Your website should be accurate, up to date, and easy to understand. It is none of those. You need to sort this. Urgently. None of these things cost money, just expertise and attention to communicating with patients.
GP surgery review: southwell-medical-centre
Title: Awful appointments system
Rating: 2 out of 5
Visited: June 2022
The appointment system to get an face to face appointment with a GP is dreadful. In fact, it is so bad it practically amounts to an attempt to put people off seeking the health provision they need. It makes no consideration of the complex and time constrained nature of people’s lives - yes, they have to work, often at challenging hours, so you cannot phone on the off chance an appointment will be available (and what is an advanced Medical Practitioner - not a GP?). This is arbitrary in the extreme and requires changing before people start to suffer the consequences of undiagnosed illnesses. Every time I have been to the Southwell Medical Centre it seems empty - when it should be busy hub addressing the publics medical needs. So whatever is going on needs amending as soon as possible. I may bring the matter up with our MP if I thought it would make a difference!
GP surgery review: southwell-medical-centre
Title: Good Work
Rating: 5 out of 5
Visited: May 2022
I recently had a procedure on my ankle performed at the surgery 
The doctor performing the procedure explained what would happen and what  results I could expect.
The procedure went very well and my ankle is currently pain-free. 
I am very pleased with how I was treated and very grateful to the doctor for his patience and skill.
GP surgery review: southwell-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: May 2022
Southwell Medical Centre have been our doctors for many years.
We have always found all the staff very professional, caring, and friendly.
GP surgery review: newgate-medical-group
Title: Awful service
Rating: 1 out of 5
Visited: May 2023
I have been trying to get a prescription for essential medication which was changed by the consultant. Two weeks on the practice have failed to change my prescription
GP surgery review: newgate-medical-group
Title: Wrong way to inform
Rating: 2 out of 5
Visited: April 2023
There will be no contact from us to the said surgery. As I was told previous that we would get an explanation last time that was not forth coming. Poor very poor
GP surgery review: newgate-medical-group
Title: Insufficient telephone service
Rating: 2 out of 5
Visited: April 2023
12 minutes on hold moving up the queue to have the phone slammed down on you when you reach the top! Not he first time this has happened especially mid day.
GP surgery review: newgate-medical-group
Title: Wrong way to inform
Rating: 2 out of 5
Visited: April 2023
A couple of years ago my wife was admitted to hospital. And during this time she has had many visits to the hospital and Drs, We were told it was realted to her heart. But at no point have we been told what was acctually wrong. On the 6th of April 2023 she recived a letter from the Drs saying she needed to have a blood test and blood pressure check too. How ever the start of this letter had both my wife and I very angry. As it started with On checking your records we note that you have Coronary heart disease ( heart condition). Which my wife and I in the two years of her treatment had never been told, So as you can imagine was one hell of a shock. I called the surgery and the receptionist did apologise, And made an appointment for my wifes blood test and blood pressure check. And she said that we will have the letter explained to us during this appointment. We arrived at the appointment were the Nurse had no knowlege of this and directed me back to the reception. Were when i tried to explain. Why were we told of my wifes very serious condition by a letter. The receptionist did at not point explain this but just pointed out they knew back in 2021. I again asked why did they inform us in such a way. Wich seemed to fall on deaf ears. All in all i did not get an explanation for this. I feel that there is a mass misscomunication in this surgery wich needs to be looked at in house.
GP surgery review: newgate-medical-group
Title: Great practice
Rating: 5 out of 5
Visited: March 2023
More than happy with the care I have received over the last 18 months.  The phone has been answered within 10 minutes and my appointments have been booked without fuss.  The only improvement would be opening up appointments so I could book online which would save a phone call.  All the staff I have dealt with have been friendly and very caring.  Well done all
GP surgery review: newgate-medical-group
Title: Poor practice
Rating: 1 out of 5
Visited: March 2023
Phoned in to make an appointment and was on hold for 35 minutes before I spoke to anyone. When I eventually spoke to someone to book appointment it is for 31 March. A wait of three weeks.
GP surgery review: newgate-medical-group
Title: Poor practice
Rating: 1 out of 5
Visited: March 2023
Phoned in to get an appointment, was on hold for 45mins before I spoke to anyone. When I asked for an appointment I was told the 31/03/2023. Got to wait 25 days to see a doctor. This is ridiculous.
GP surgery review: newgate-medical-group
Title: The Worst Practice to Exist
Rating: 1 out of 5
Visited: March 2023
It is simply impossible to get an appointment here. You call up at 8 am and now instead of even leaving you on hold, which albeit used to be for 45 minutes but you felt like you were getting somewhere, it now hangs up and says no operators are available which is shocking. There’s no longer an option to book appointments online which makes no sense as surely this helps the call log. The receptionists are usually rude if you do get through. I’ve been going to this practice for years and it gets worse and worse as time goes on. I’ll have to change practice to somewhere further away and more inconvenient but I need to actually be seen.
GP surgery review: newgate-medical-group
Title: Service abysmal
Rating: 1 out of 5
Visited: November 2022
Can't get an appointment, despite being told my high blood pressure requires medication. Went online today to order my other medication and the server is not responding. If you ring up its at least an hour to get through, so we end up driving into town to speak to the receptionist, who is lovely, but after an hour listening to that bingy bongy music, while on hold it is more than a little frustrating. If the doctors are n't issuing appointments, what are they doing? everyone we speak to has the same problem, I'd like some information on how many of the patients are actually being seen
GP surgery review: newgate-medical-group
Title: Absymal
Rating: 1 out of 5
Visited: November 2022
The surgery has an appalling appointment booking procedure where you can only book an appointment on the day you phone and never for any future dates. This means, that unless you phone at 8am then you can never get an appointment to see a doctor. I regularly try and book for my elderly mother who cannot navigate the automated phone system, and can never achieve anything as the receptionists hold all the power and to be honest are not always helpful.
I have also had numerous instances when appointments haven't been booked despite being told over the phone they have, meaning it is a massive inconvience to myself and my mother by bringing her up to surgery only to be told there's no actual appointment. The doctors themselves are not too bad, however they are let down by the sheer ability of being blocked to see them.
Honestly, just avoid this surgery and go elsewhere.
GP surgery review: the-manor-surgery
Title: Trying to get appointment
Rating: 0 out of 5
Visited: September 2022
I booked an initial appointment in March to talk to a doctor about contraception. This happened over the phone and I was asked to call them back once I had made a decision on what to do next.  
I tried to call them back but the member of staff said it wasn't an emergency and told me to call back at 8am to book an appointment and I have been struggling to get through.  
I got through this week and the staff member told me that there was no one available to speak to me for more than a week. They said that they did not know when the nurse would call me but it might be before 2pm.  
I’m feeling very frustrated by the attitude of the surgery and how hard it seems to get an appointment.
GP surgery review: the-manor-surgery
Title: Disappointed
Rating: 4 out of 5
Visited: August 2022
I went for a second blood test to follow up one I had previous. That went very well, as usual. I was told I'd hear something in a week or so. I didn't hear anything but gave it a few weeks. When I called, the receptionist told me all was fine according to the notes. However, it seemed my iron level was low so needed a prescription. She was surprised the pharmacy hadn't called me to let me know. I thought this a little strange, if my tests had come back ok? I popped into the pharmacy as requested, and they had no record of a prescription. They asked me to check with the receptionist. To which I did. They printed off the prescription. I showed this the pharmacy staff, and they virtually laughed me out of the pharmacy. The note for the prescription was dated the previous year! Feeling somewhat embarrassed I made my way home. Having mulled this over, I feel I needed to make comment, as I'm getting increasingly frustrated, we can no longer see a doctor. Putting that aside, now it seems the medical advice I'm receiving from the receptionist was wrong, certainly about the prescription, my doubt is, was my result all clear. I certainly hope so. So disappointed with what should have been a simple process, and till recently always was. I try to look after myself and do not visit the doctors much but losing heart in what I thought was a very good practice.
GP surgery review: the-manor-surgery
Title: Reception problems
Rating: 2 out of 5
Visited: August 2022
The doctor was great but I had multiple issues with booking the appointment due to the reception staff. When I first tried to make an appointment I was told someone would give me a call, at which point I was hung up on before I could ask when this would be. I then called again a few days later to find no appointment had been made so I asked to book again, for a Friday, which I was told was fine and that the call would be on Friday morning. The doctor called me on Tuesday as apparently that is when the appointment had actually been booked for, despite me saying I wouldn't be available on the Tuesday. The receptionists turned a very routine appointment into something very stressful and caused a waste of the GPs time as he had to call me several times because I wasn't free.
GP surgery review: the-manor-surgery
Title: Great Practice
Rating: 5 out of 5
Visited: April 2022
We wanted to write to express our deep gratitude to the staff at Manor Surgery. We feel very grateful to be registered with such a good practice.

Last week, my husband had a fall that caused a facial injury. We were so grateful for the initial care provided by your practice nurse in cleaning up the wounds and assessing the situation, and to the doctor for squeezing him in as an extra, and sorting out a direct referral to maxillofacial. We know how busy you all are, but by going the extra mile and sorting this out, it made a huge difference. We were told that it would have been a 9 hour wait in A&E that day for assessment, so the direct referral to maxillofacial was really appreciated.
GP surgery review: the-manor-surgery
Title: Great Practice
Rating: 0 out of 5
Visited: March 2022
Our daughter had been rather unwell. We rang the doctors at 8am and we had a phone consultation and an appointment within the hour. The doctor we saw was through and reassuring. When she was unwell again in the night the doctors spoke again with us. Although it was a different doctor she knew why we had been the previous day. Again we felt listened to. Unfortunately, our daughter took a turn for the worse in the afternoon and the doctors were able to see her within 15 mins of a phone call. She is now much better. The speed at which the doctors acted, the care they showed and the reassurance they offered was amazing. We can not thank the Manor enough for their help.
GP surgery review: the-manor-surgery
Title: Cannot fault this practice
Rating: 5 out of 5
Visited: February 2022
From the Doctors to the support staff and nurses, all are very responsive and take the time to deal with me and members of my family thoroughly.
I've never had to wait for a lengthy period to be seen. In one instance, I emailed a picture of a skin blemish and was seen that day and then booked in for treatment.
My brother has complex issues but was getting nowhere with his old GP Practice. He moved to Manor Surgery and is now receiving regular checks and treatment at the Surgery and Hospital.
If you want a GP Practice that takes the time to get to know their patients and where appointments last as long as is necessary as opposed to being timed then I would highly recommend this practice.
GP surgery review: hartshill-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2023
Couldn't recommend enough, made me feel really comfortable, the doctor was amazing and his assistant, thank you so much
GP surgery review: hartshill-medical-centre
Title: Great Doctors and support
Rating: 5 out of 5
Visited: January 2023
Came in for a vasectomy on 20/01/2023. Both doctors were fantastic, and extremely supportive and helped to create a relaxed atmosphere. Thank you very much!
GP surgery review: hartshill-medical-centre
Title: Fantastic care throughout
Rating: 5 out of 5
Visited: January 2023
The GP practice were friendly and helpful. The GP who carried out my procedure and the nurse in attendance were both amazing from start to finish. Everything was explained well and I was reassured throughout
GP surgery review: hartshill-medical-centre
Title: Very efficient service
Rating: 5 out of 5
Visited: January 2023
Not my usual GP but attended for a vasectomy. Great service from my initial consultation to the surgery. Dr very knowledgable and comforting. Cant fault it.