janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-allendale-road-surgery
Title: Terrible receptionist/advisor
Rating: 1 out of 5
Visited: September 2022
I just wanted to book a blood test and I spoke to the advisor on the phone in August who advised me that in my case they would book an appointment with their pharmacist who then would advise me what to do (just a blood test and I had to speak to a pharmacist first). They said the pharmacist would call me on 09/09 but no such call came. I called the surgery again today and the advisor (who first admitted it was him speaking to me last time and then said it was not him after I started to complain) said there was no appointment made. The whole service has become terrible. No one is held responsible and the NHS is lying. I can't trust this terrible institution for the NI I have been paying. It is a disgrace. I don't know when I am going to have a blood test done.
GP surgery review: the-allendale-road-surgery
Title: Thorough service
Rating: 4 out of 5
Visited: September 2022
Really thoughtful and thorough consultation for my elderly Dad. Went through all possible reasons for his dizziness and appointment booked for 3 days later.
GP surgery review: the-barnabas-medical-ctre
Title: bad experience
Rating: 2 out of 5
Visited: January 2024
i have tried to call them or even go personally to the surgery to get an appointment no joy
whenever you go there to see gp and the answer from the receptionist no appointment available and try tomorrow 8am
I have noticed there  is hardly any patient sitting in the waiting area to see the dr and how they can say no
very difficult to see dr face to face and I am beg to see the gp
I would not recommend any one registered with this surgery though all my family members with them more than 35 years no joy now
that is ll
my rating is 1 out of 5
GP surgery review: the-barnabas-medical-ctre
Title: Reception are a joke
Rating: 3 out of 5
Visited: October 2023
You can call them be 9th in queue for 1 hour, get to next in queue it rings for 20 mins. You can walk in with the phone ringing and no one’s on the phone and their phones not ringing , reception are like barriers impossible to get past , even at 8.30 all appointments gone. No one sitting in hardly ever , don’t know why doctors are being like in covid go back to before , or get staff that want to answer the phones , that’s happened about 4 separate times absolute joke ,
GP surgery review: the-barnabas-medical-ctre
Title: Terrible
Rating: 1 out of 5
Visited: May 2023
Impossible to get through to them on the phone.
When you do, their policy is to only book telephone appointments with the GP regardless of your symptoms but they cannot tell you when the GP will call (i have been told they will call twice only so to stay near the phone) I don't see the difference with calling NHS 111 apart from the fact that the GP from NHS 111 does call back within 1 hour.
Once you finally get to speak with the GP , they decide if you are worth seeing in person. I always find having to deal with them to be stressful and frustrating especially when the appointment is for young children that have been unwell for multiple days, same policy applies.
GP surgery review: the-barnabas-medical-ctre
Title: Amazing Practice, great parking and experience !
Rating: 5 out of 5
Visited: November 2022
This GP has amazing staff that fulfilled my requests as soon as possible. Every person I have encountered has always been friendly and facilitating. 

Given the location, this practice has great accessibility for everyone. Within a 5 minute walk from the nearest bus stop. Parking for patients on sight as well as on the main road. 
The GP has an amazing online service to view information relating to patients. 

I would recommend this practice to anyone.
GP surgery review: the-barnabas-medical-ctre
Title: Shockingly terrible.
Rating: 1 out of 5
Visited: October 2022
After a few years of being registered at this GP, my review unfortunately mirrors the many others online - put mildly, this practice is just awful.  

Such incompetent, rude, and lazy staff. 
Phone lines are always ignored, or else met with a 45minute+ wait time…only to be eventually greeted by a member of the reception team who very evidently do not wish to participate in the work that their role requires, such as being in any way helpful or simply booking an appointment. Even if your matter is incredibly urgent. 

How and why this surgery is still up and running as it has been for the past 2 years is very concerning. If you’re after a courteous surgery that respects you & your family’s well-being, stay very clear of this one.
GP surgery review: the-barnabas-medical-ctre
Title: Disappointing
Rating: 1 out of 5
Visited: May 2022
Whenever I call the surgery there is a long waiting time for the call to be answered. Depending on who answers the call it is either a good or bad experience. The speed of obtaining an appointment either face to face of via telephone is not great. 2 weeks for a doctor to call me back is not acceptable. Overall disappointing and would not recommend.
GP surgery review: the-barnabas-medical-ctre
Title: Poor Service
Rating: 2 out of 5
Visited: March 2022
I'm diabetic. I had no annual blood test for the past two years. I finally had one booked on the 01/03/2022 and did not hear anything from the surgery since then. I was informed by the nurse that I should expect a phone call when the results are back. Today is the 11/03/2022 & no communication from the surgery. I decided to phone the surgery. to find out about my results. I was told that my cholesterol is high and the doctor needs to speak to me - ring next week to book an appointment. Wow - this is not good at all.
GP surgery review: the-medical-centre
Title: terrible practice
Rating: 1 out of 5
Visited: February 2023
Surgery waiting room closed
Can't get through to make an appointment
No faxe to face appointments
Staff are very rude
GP surgery review: the-medical-centre
Title: awful practice
Rating: 1 out of 5
Visited: February 2023
Surgery waiting room closed
Have to speak to receptionist through window and they are very rude
Can't get face to face appointment
Can't get through on phone the message is so long about covid blah blah blah
Avoid this practice like tge plague.
Absolutely waste of nhs money
GP surgery review: acre-surgery
Title: Would not recommend / terrible practise
Rating: 1 out of 5
Visited: April 2023
This surgery has put in so many processes to stop patients getting through to the doctor and delay prescribing of prescriptions they should actually be held account but the local health authority. Again delaying tactics when letters are sent from
Hospital consultants asking them to provide a service. Excuses when asked to provide prescriptions. Providing them too late to be filled. Saying you are on the list when you are not on it at all.  They refer you to patch service but then close that after 2 mins of opening. Phone rings without being answered. Many different ways of stopping you getting through but happy to take on patients. Where does the nhs money go? Shameful.
GP surgery review: acre-surgery
Title: Caring efficient service
Rating: 5 out of 5
Visited: March 2023
Really appreciate the very caring and pleasant manner of my GP and the receptionists at Acre Surgery who are also  very efficient and pleasant, both on the phone and in person.
GP surgery review: acre-surgery
Title: Very good
Rating: 5 out of 5
Visited: January 2023
I’ve been very happy with the respons from the surgery. It was quick,polite and eager to help my situation. The GP Dr that saw me was efficient,friendly,clear,and offered me the right plan of action. Thank you very much
GP surgery review: acre-surgery
Title: Bad practice
Rating: 1 out of 5
Visited: July 2022
Appointments are made quickly, however waiting times are ridiculous. Over an hour long every time stuck in a badly ventilated and hot waiting area. Would be beneficial if appointment slots were made longer to prevent delays or if patients were phoned so they arrive later as this is stupid, I have had 4 appointments recently and all have had an hour delay.
GP surgery review: acrefield-surgery
Title: Great practice, amazing nurse!
Rating: 5 out of 5
Visited: July 2023
I took my smear test for the first time which was very overdue, the nurse could see I was very nervous when I walked in. She made me feel so comfortable and guided me through the process and made sure I was happy with everything. She was really lovely and very informative too! An overall great experience!
GP surgery review: acrefield-surgery
Title: The GP Practice equivalent of a Jumble Sale
Rating: 1 out of 5
Visited: February 2023
Whatever the interaction with this GP Surgery, it seems to be shambolic. I have life-saving medication disappear at random from my Repeat Prescription which I then have to stress about and chase to rectify, I have constant requests for duplicate tests to ones performed in conjunction with Specialist Consultants at Hospital Clinics...but when I need something from them, they're nowhere to be found. The Receptionists ask you to email and constantly claim to be busy (if they pick up).

Beyond that, the implementation of Patches is farcical (a Digital Engagement Service that only permits requests being created within Opening Hours? - This is 2023 and its why you're inundated with calls at opening!)

It's a shame because as somebody specialist in People/Tools/Process, I witness with my own eyes and through my own experience what is broken...but there's nobody within the Practice who can see what is wrong/how to fix it (Clue: It isn't money and you're as inefficient an operation as I've ever seen in ~20yrs of consulting on these sorts of things).
GP surgery review: acrefield-surgery
Title: Excellent practice
Rating: 5 out of 5
Visited: September 2022
quick  feedback from the practice in response to any queries .
Always called for reviews on time  Excellent communication
GP surgery review: acrefield-surgery
Title: Telephone
Rating: 1 out of 5
Visited: August 2022
Having tried to cancel a blood test by telephone I was cut off 5 times so gave up. Apologies to whoever was going to do the test but I tried to let you know
GP surgery review: carepoint-practice
Title: Very impressed with GP and receptionist
Rating: 5 out of 5
Visited: June 2023
The receptionist was really friendly and helpful in booking a longer appointment. I had a couple of health concerns and I wasn't sure how to record them on the Patches Form. To my surprise the Receptionist booked the appointment for me. I then only had to wait 2 days for an appointment. The GP was amazing. She was also very friendly and helpful and happy to review my health concerns.  Overall a very positive experience. This is exactly how a surgery should be run.
GP surgery review: carepoint-practice
Title: Rude, unprofessional and uncaring staff
Rating: 1 out of 5
Visited: November 2022
I've had staff hang up the phone on me when I was crying and upset about a problem I was having. They've lost some of my medical information and even sent a prescription to a pharmacy I didn't select. Don't go to this GP practice!
GP surgery review: carepoint-practice
Title: Flu time again
Rating: 4 out of 5
Visited: September 2022
Thank you Carepoint for your excellent service, giving everyone their vaccination on last Saturday was a master class in efficiency.
GP surgery review: carepoint-practice
Title: Flu jab/COVID booster
Rating: 5 out of 5
Visited: September 2022
Flu jab on Saturday,  very well organised, just what you have come to expect from Carepoint.   
Wish my autumn COVID booster had been better organised, no details, leaflet given. Asked for both, told not available, but when I said I needed one, they were found!   Not sure what the problem was as plenty of both were on the front reception desk.
GP surgery review: carepoint-practice
Title: When I needed them!
Rating: 4 out of 5
Visited: May 2022
When I needed them, they were there for me! Thank you everyone, especially the new doctors in the practice.
GP surgery review: carepoint-practice
Title: Outstanding
Rating: 5 out of 5
Visited: April 2022
I had a telephone consultation on a Thursday,  the doctor said I needed to be seen.  
The surgery phoned me on Friday morning to say they had an appointment for me at the Hub. On Sunday. 
 The doctor was pleasant and very helpful. 
She said that she would write to my GP and the hospital to speed things up.  
By Tuesday the hospital contacted me for a consultation in a few weeks.
GP surgery review: carepoint-practice
Title: Shame on you !
Rating: 1 out of 5
Visited: April 2022
Over the phone consult for myself regarding help and support for my 90 year old mother with dementia. I was called by the receptionist and told there was nothing they could do, it was down to social care and when I requested an appointment with a female GP to check mums back after a fall, I was told to visit A and E. absolutely disgraceful…shall be changing surgeries.
GP surgery review: carepoint-practice
Title: Outstanding Practice
Rating: 5 out of 5
Visited: February 2022
I've been a patient at this practice for many years now, and by far it's the best practice I've been a patient at. 

The reception staff are always very polite, friendly and always go out of their way to assist you. The GP's are great, always listen to your concerns, and always manage to re-assure you everything will be okay. 

Even throughout the pandemic, the surgery have been amazing. 

Thank you all so very much Carepoint Practice.
GP surgery review: carepoint-practice
Title: Excellent service
Rating: 5 out of 5
Visited: January 2022
visited Doctor at 4pm.
received copy of referral for Hillingdon Hospital following am
received phone call from HH who made an appointment for 10.50am on 11.04.22.
consultant absolutely on time dealt with appointment sastisfactorily
GP surgery review: eastbury-surgery
Title: Caring and responsive practice
Rating: 5 out of 5
Visited: October 2022
On Tuesday 25 October, I rang my surgery as I was short of breath. The receptionist got a doctor to call me back very shortly. They offered to see me straight away but I was miles away in Central London.  The doctor asked me to call an ambulance as she was concerned about my breathing. She even offered to call one for me.

I did not take it seriously enough, but a little while later the doctor contacted me by text and phoone to follow up. I eventually went to University College Hospital, London, where I was given urgent and excellent attention.

Following up with my GP, I was given two appointments - both to suit my convenience (given my office commitments). I have seen my GP twice and have another follow up appointment.

I cannot express enough my appreciation for the excellent service provided.

Thank you Eastbury Surgery - all of you.
GP surgery review: eastbury-surgery
Title: Post covid / foliculitus treatment
Rating: 5 out of 5
Visited: July 2022
All the GPs and Teams are outstanding, friendly caring and professional. They a detailed in the care, and actually listen to the patient. I am always humbled, amazed and grateful to the whole team
GP surgery review: eastbury-surgery
Title: Awful
Rating: 1 out of 5
Visited: May 2022
Child who is 10 needed physio referral and GP said he is making referral. Called surgery 27 days after appointment to check about referral. GP hasn’t even made the referral! The receptionist told me I would have to call back tomorrow and make a new appointment for another doctor to triage to make a referral because the other doctor is off for 10 days! Meanwhile a 10 year old child’s issues have worsened.
GP surgery review: eastbury-surgery
Title: Always there with care
Rating: 5 out of 5
Visited: April 2022
In the last 2 weeks I have needed to be seen swiftly in order to attend to relative issues. From reception to health workers and nurses to the Dr's themselves, I cannot fault the care received. Yes it does take a little patience to have a call answered but if you pop down there they do all they can to get you seen promptly including follow up appointments. I even got follow up calls and medication delivered to my door within a couple of hours the same day. Follow up bloods were booked and attended to. I most certainly feel confident with the care that I am currently still receiving, all delivered by friendly staff. We have been registered with Eastbury Surgery for many years since moving to the area and highly recommend them to anyone looking for a GP surgery.
GP surgery review: eastbury-surgery
Title: Medical staff wonderful, back office not.
Rating: 5 out of 5
Visited: February 2022
Nearly all of the reviews on this site comment on the front of house and back office service - I experienced much of the same this week. However, if you can get through the frustrating barrier or have the patience to wait for your call to be answered and get an appointment in any form with  the  medical clinicians team (GP,Nurses, phlebotomists, HCA's) they are great, polite. The whole practice needs to follow the lead of the medical staff. I know there are difficulties in admin staffing and we can or do blame Covid,but the back office does need to reflect the good work and standards of the medical staff.
GP surgery review: harefield-practice
Title: Not good
Rating: 2 out of 5
Visited: January 2024
I was in A/E over the new year. when discharged, i was told speak to your doctor about further investigation. When I went to the doctors for an appointment about chest pains I was told it was not an emergency by the receptionist. How is a receptionist qualified to judge what is an emergency and what is not
GP surgery review: harefield-practice
Title: Worst and laziest practice and gps ever
Rating: 1 out of 5
Visited: June 2023
I’m running out of words, what can discribe this practice. Absolute shambles. 6-7 people sitting sipping coffee playing solitary behind the reception, impossible to get appointment even after an accident. They lie and they’re so unhelpful. You can guarantee if they promise you they’ll do something, it’ll never happen. 
I don’t even think there are any doctors working there you never see them. 
Been waiting for my Sicknote more than a week, been told by the receptionist don’t worry they’ll send it by 1pm it’s nearly 2 nothing happened and now nobody’s picking the phone up. So I had to walk in, 20min for somebody to finally talk to me and to inform me that it’ll will be with me by today.well let’s see. I don’t understand why I’m paying for these people to have somewhere to sit and drink tea. I’m sorry but this is an absolute nightmare.
GP surgery review: harefield-practice
Title: Great Surgery
Rating: 5 out of 5
Visited: June 2023
Got an appointment the same morning. Doctor identified the problem and the most straightforward solution with clear explanation of what might constitute a worsening of the situation and what to do if that happened
GP surgery review: harefield-practice
Title: Caring and effective practice
Rating: 5 out of 5
Visited: May 2023
The GPs have been very kind and caring during a difficult time and after recommending that I attend A&E telephoned me on 2 occasions the following week to check how I was and to reassure me. I really appreciated this as my symptoms were very alarming. The GPs have managed my condition effectively whilst I am waiting for further treatment from the hospital. Thank you for seeing me quickly and spotting I had something which needed urgent hospital attention.
GP surgery review: harefield-practice
Title: Poor experience.
Rating: 3 out of 5
Visited: May 2023
Had a phone call presumably to review a few things. When I looked at my records to see what had been entered, some of it was pure fiction. It said I was not interested in doing even basic exercise. In fact exercise was not discussed. Also, after admitting being a smoker, it says ex-smoker! Surely we should be able to expect absolute accuracy in our records. I am now considering recording phone calls in future so I that I have proof and can take appropriate action.
GP surgery review: harefield-practice
Title: Lousy
Rating: 2 out of 5
Visited: May 2023
My wife put in her repeat prescription 5 days ago as it is desperately needed and it has not been processed by her GP so that she can collect it from her pharmacy.

I have been waiting to speak to someone from the GP for 1 hour 22 minutes  and 23 seconds.

An absolutely awful practice who need to be investigated
GP surgery review: harefield-practice
Title: Cannot get appt
Rating: 1 out of 5
Visited: April 2023
Been trying for over 2 weeks to get an appt. The patches site just crashes and after 1 minute it closes for new requests. Its so frustrating and upsetting.
GP surgery review: harefield-practice
Title: Appalling service
Rating: 1 out of 5
Visited: February 2023
Trying to speak to a receptionist. Surgery is opened until 6.30pm. I phoned at 6pm, 30+ callers in the queue. At 7.15pm I got to no.1 with an automated message constantly playing. At 7.42 still in the queue at which point I hung up.
Unacceptable patient service.
GP surgery review: harefield-practice
Title: Excellent consultation
Rating: 4 out of 5
Visited: February 2023
Had a face to face with my doctor today with regard to my memory problems. The doctor was sympathetic and understanding about my concerns and we had a constructive and unhurried conversation with strategies for me to enact. I felt valued.
GP surgery review: harefield-practice
Title: Appaulling lack of service
Rating: 1 out of 5
Visited: January 2023
This Practice was brilliant pre covid & has to be one of the worst surgeries now. Not answering the phone or calling you re prescriptions, chasing your medication for weeks. Can't make non urgent appointments. They left family members outside in the rain with a chest infection for 20 mins though the doctor told them to come straight to the surgery,  the receptionist refused to open the door or answer the phone even though she could see outside. Other have been given appointments around school hours when they have specifically said they can't make school times & have to pick up other children. Staff not answering the phone & no one behind the counter & no patients inside. Shocking lack of response to patients or their needs.
GP surgery review: mountwood-surgery
Title: Impossible to obtain an appointment
Rating: 1 out of 5
Visited: April 2023
A skin problem for over 4 months, used internet NHS and pharmacy remedies without success so Pharmacist recommended surgery. Cannot access appointment by using 'patches' which does not allow access to 11am appointments service and has incorrect instructions. Telephoning the surgery today was equally unhelpful. I can only assume that the practice expect patients to pay for private consulation or present at Mount Vernon Hospital. No method of contacting practice to give feedback at all or telephone consultation. Staff polite on the phone and clear no help can be given.
GP surgery review: the-devonshire-lodge-practice
Title: Awful
Rating: 1 out of 5
Visited: September 2022
Spent 35 minutes in a queue to speak to someone. Finally got through only to be told it would take 11 days until we could get a telephone appointment to get blood test results. When we tried explaining to the receptionist that the dates she had given us were no good because we had a hospital appointments she became a very unhelpful and awkward.
GP surgery review: canberra-old-oak-surgery
Title: Awful admin staff
Rating: 1 out of 5
Visited: November 2023
Awful admin staff, every appointment and every request for medication get lost. No follow up. The app they use is non user friendly, I struggle and I’m an able 30 year old, can’t imagine being in my later years. There’s no way to have a direct conversation with the staff. Their phone system is not working when sending out texts about appointments and no improvement for years.