janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: albany-house-medical-centre
Title: Exasperated & Worried !
Rating: 3 out of 5
Visited: November 2023
When looking at my test results on "Systems on Line", I'm very concerned that some comments from results are worrying but no one rings to explain them or they are inconclusive and need further action, despite my patient record showing they have contacted me.  nit true ! I have had a couple of hospital scans for a pain I have (still) but these were inconclusive, but I still have the pain. Results say  "No further action".  How can this be so with no follow up? I'm in a lot of pain still but it's impossible to get an appointment when you are 47 in the Q only to be told when you finally get through that there no appointments left!  On my last recent blood test result (November 2023) I was messaged to say could I please make a 10 minute  telephone appointment. This I did and was told the next available one was a month away (late December 2023).  It took the receptionist 5 minutes to find one, half of that time could have dealt with a conversation I could of had with the person who asked me to make that appointment, which I believe was due to blood test results for my kidneys.  Now I have a worrying month to wait for a paltry 10 minute conversation over the phone. Not acceptable and certainly not right.  And a few months ago I asked a receptionist if I could have the shingles jab but udely was told not until I was 70 which is in December, despite all the advertising on posters in the wIting room and on TV actively encouraging us and being entitled to the jab before the age of 70. I'm not one for confrontation but all this negativity leaves me stressed and worried about my ongoing health issues.  A bit of compassion and sensitivity would not go amiss with receptionists either.
Written on 23 November 2023.
GP surgery review: albany-house-medical-centre
Title: Rubbish
Rating: 1 out of 5
Visited: October 2023
Not once but on several occasions I've waited in the phone and been told I was number 7( or whatever number) then go down to 6, then back to 7!!! How does that work? One one occasion I took the option to "keep my place in the queue and get a call back" I was number 9 in the queue at the time, 90 minutes later I received the call back!!  Im now looking for a new surgery.
GP surgery review: albany-house-medical-centre
Title: Great doctor
Rating: 5 out of 5
Visited: November 2022
I had an appointment this morning for my son at 9:50. Whilst the doctor was running a little behind, the actual appointment was extremely good. The GP was very patient and thorough in checking him over and personable, taking the time to speak to my two year old and make him feel comfortable. It was very reassuring and I felt listened to as a mother. Thank you very much, I really hope this compliment gets back to him. Credit where credit is due.
GP surgery review: albany-house-medical-centre
Title: Extremely helpful
Rating: 5 out of 5
Visited: October 2022
Had a dog bite at work, rang surgery late in a Friday. Helpful receptionist and extremely nice nurse who slotted me in, dressed wound, tetanus jabbed and consulted doctor who gave covering antibiotics. Very efficient and reassuring. Thanks to all involved!
GP surgery review: albany-house-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: September 2022
There was an issue with my prescription so I phoned the practice. The lady I spoke with was very helpful and liaised with a colleague to resolve the issue. I was further contacted by text to confirm how the matter had been addressed.
GP surgery review: albany-house-medical-centre
Title: poor
Rating: 2 out of 5
Visited: June 2022
I visited the surgery this morning to make an appointment for my ears and was told that I need to telephone, this I did and waited over an hour, only to be told that you no longer carried out ear wax removal, when the receptionist had informed in the morning that you did. The person on the phone said that Specsavers may do it and that was it.
GP surgery review: dr-pasquali
Title: Excellent Care
Rating: 5 out of 5
Visited: December 2023
I an underlying health condition and tested positive for Covid.  Despite it being an incredibly busy time of year for all the staff at Irchester Surgery I was helped by kind, caring reception staff who passed my request for additional repeat medication on to the doctor swiftly.  After a conversation with the hospital where I am an outpatient, I rang the surgery back to speak to the prescription administrator about a referral for additional Covid treatments.  She checked the procedure for the referral, then checked my additional medication needs to make sure I had everything I needed.  She was professional and caring.  The referral to the Covid team came through within an hour and I was contacted a short time after.  Anti viral medication arrived at my door in the afternoon, despite a junior doctor’s strike that was taking place.  Because of the swift action of the surgery staff I have avoided potential hospital treatment and admittance.  Thank you for your help which has had a hugely positive impact on my health.  It’s easy to write a negative review when you are angry and frustrated but people don’t always think to write a positive one when treatment goes well.
GP surgery review: dr-pasquali
Title: Gp assessment and appointment
Rating: 2 out of 5
Visited: November 2023
Developed tonsillitis again and needed a gp appointment. Put on telephone list for call back from my surgery. Had phone call out of hours from gp in another town. Not face to face therefore no actual assessment. Phoned back following week as antibiotics were not working. Had swab day after commenced these. Nobody contacted me for three days after receiving my swab back showing I was in the wrong treatment. Received a text message stating different antibiotics were sent to my pharmacy. On calling receptionist was unable to tell me what was found on the swab and stated that a gp will contact me. Not contacted by gp surgery for four days. Re rang back as still having problems. Developed scarlet fever and then was told what my swab showed. No advice with any of these conditions. Have not been able to get an appointment since. On calling for follow up appointment was given results nearly a week later. Given follow up appointment for end of November nearly threee weeks post my treatment which has not completely worked; which I have requested be a gp however has been put on for telephone again. During this time no clinician has even looked in my throat or carried out a physical assessment really poor I will be trying to call again to get the relevant treatment and referral but won’t hold my breath unfortunately. On a side note can always book in for vaccinations, smear tests and contraception support it’s bizarre those these are with the nurses and no problems with repeat prescriptions. hope this improves as on their website says they are taking on more patients and personally I feel look after the ones you have first and give them the treatment they need just a thought.
GP surgery review: dr-pasquali
Title: Terrible communication
Rating: 1 out of 5
Visited: July 2023
I called at 08.00 hrs on Thursday 13/07/2023 wanting to speak to a GP about an ongoing problem and see where I need to go with the problem, referral, steroid etc. I was told someone would call me later but of course they cannot give you a time not even an approximate time. Lo and behold no phone call !! Instead I received a call from the nurse and I told her it was a doctor I needed to speak to because of the reasons outlined earlier. She apologised and said she would speak to the receptionists. Still no phone call and my wife and I have lost count of calls that have not been made. Appalling service and no 'duty of care' as Far as I can see. Seriously thinking of changing surgeries !!
GP surgery review: dr-pasquali
Title: No call received
Rating: 2 out of 5
Visited: December 2022
I rang the surgery a couple of wks ago to ask if i could make a telephone appointment or should i ring on the day? Was pleased i could make one in advance but would have to wait 2 weeks for the appointment. It was booked for 23rd december. I asked if i could have some idea of timing as i would likely be visiting relatives & was told although they couldn't guarantee it, it would be around 12pm. Ofcourse this time came & went, no call. I phoned the surgery at 1330pm & there was a recorded message saying they were closed! Rang again after 2pm & was answered, apparently the message was on as they were at lunch. Surely a message stating this would be better! I explained i was waiting for a call & was told i was definitely on the list & could be called anytime up until 630pm. So there i sat visiting my relatives with my phone & notes next to me and you've guessed it, i didnt get the phone call. This is the 3rd time i've had a phone appointment booked & not received it. 3 times!! Not even a courtesy text to say sorry we didn't get to you. Nothing.
GP surgery review: dr-pasquali
Title: Poor Service
Rating: 2 out of 5
Visited: October 2022
My wife who has long standing Medical issues who has been unwell for 6 weeks rand the Surgery at 8am this morning asking for an urgent appointment. She was 2nd in the queue and was told the Dr would call her and decide if she needed to be seen. Having not had a call my lunch time and being in pain rang again and was told she was on the list to be called. About 90 minutes later she received a text saying due to the number of patients requesting appointments she would not be called today, not to contact the Surgery, and she would be called. No day or time given. Obviously the call the patient service is not working, if the 2nd patient to get through cant get a call back the same day. I can only assume there was a backlog of previous days calls still to be worked through. If so this should have been explained in the original call to manage expectations and for patients to consider alternative options. I know this has happened before so is not a one off. The Surgery should increase its call back capacity or even [shock horror] actually see it patients!
GP surgery review: dr-pasquali
Title: Poor practices
Rating: 1 out of 5
Visited: October 2022
I am a asthmatic patient who placed a prescription into the surgery on Monday 24th October. I then received a "text message" stating that this was too early and that I should wait another 5 days.....
I called the receptionist and pointed out that I would be going on holiday and so unable to do this and that I was preempting the requirement for when I returned.
She said that this would be fine this once.
I also wanted to confirm that the ventolin inhalers that I requested would be available for when I got home on the 7th, only to be told that these were unavailable to me until I had a review which I cannot get an appointment for before I go on holiday and was told to call 111 to get an inhaler.
How rediculous and dangerous that there would be a possibility of being left without a inhaler in case of an attack, and to glog up NHS services because of their bureaucracy and tick box system. I am disgusted as I have been asthmatic since the ago of 2 and all of a sudden I cannot progress until a review has been made.
GP surgery review: dr-pasquali
Title: Waste of time dealing with them
Rating: 1 out of 5
Visited: September 2022
Have a problem that’s been ongoing for 4 weeks tried over the counter treatments which did not worked when I phoned for a appointment was told to call on the day at 8am which when you work nights and finish at 5am can be difficult, Called bang on 8am only to be told sorry sir the line is not clear and hang up on you 3 times, eventually got through spoke to a receptionist who took details and says the doctor will call you back only to get a text 5 mins later saying try over the counter treatments, call them back to be told sorry no appointments left for today call back Tuesday, what a joke this surgery is
GP surgery review: dr-pasquali
Title: A complete shambles!
Rating: 1 out of 5
Visited: June 2022
Waited in all day for a telephone appointment, but like many other patients of this practice, they exhibited an utter lack of care, by not bothering to call. This surgery does not provide the service that tax payers pay for! The staff are still happy to get paid, while patients are not receiving anywhere close to an acceptable level of care!! There is hardly any medical staff in the building and only one receptionist, serving the whole of irchester!!! I am going to make a formal complaint to the NHS, because, apart from the robotic and weak apologies offered in response to these reviews, the staff at irchester surgery are, in my experience, totally closed off to caring when they let their patients down so badly.
GP surgery review: queensway-medical-centre
Title: Positive practice
Rating: 5 out of 5
Visited: May 2023
I can only add positives, for my experience with this practice. I always find the reception pleasant and helpful and the doctors are extremely supportive and approachable. 
They cannot and should not be blamed for long waiting times, I fully believe this practice does its best to serve the community.
GP surgery review: queensway-medical-centre
Title: Abysmal organisation and staffing
Rating: 2 out of 5
Visited: March 2023
My most recent experience with QMC has been atrocious.
Told I needed a medication review via text when I tried to order my medication online as usual and this message indicated I would not be supplied any more medication without an appointment . 
1- tried to call to arrange a medication review straight away - on hold for over 40m had to hang up as I was at work, tried again later at lunchtime, on hold for 27 minutes I then decided after work to drive there just before closing where I booked this medication review.
2 - the 1st medication review appointment available was 6 weeks away.
3 - the receptionist told me I would need a blood test and to book this online and I would not need a blood form. I booked this the same evening and the first available appointment was about 2.5 weeks later. It is normal for me to need a blood test before a medication review so this did not seem abnormal.
4 - I attended the booked blood test today having booked part of my day off work, only to be told the GP practice hadn’t actually sent a blood form and I needed to contact them
5 - tried to call QMC whilst at the blood test clinic and despite being ‘1st in the queue’ according to the recorded message, this still took quite a while on hold.
When I did get through I am told I have to have the medication review appointment first despite being told otherwise in person when I booked the appointment.
 They then told me I needed to book a medication review - I told them I already had one booked, they spoke over me and said they needed to rearrange that and I could come in a week and a half later than the medication review I already have booked. I repeated that I already have an appointment booked and have a time and date and I was again told I needed to rearrange this … I then spoke more loudly as I couldn’t think of a clearer way to tell them I already had the medication review appointment and didn’t understand why I had to cancel that appointment for another later appointment- the receptionist finally understood that I had the right appointment already booked and I was then allowed to keep that appointment and was told they will arrange a blood test afterwards. They were pretty unapologetic but did admit that the person who gave me the wrong advice in person when I booked was new and in training. They did eventually apologise when I stated that this wasn’t really an acceptable excuse having taken time off work and driven to the appointment I made weeks ago at their behest
I have been given conflicting information 
I have a message stating they will delay my medication (due to get more before the medication review earliest appointment) and told on the phone that they won’t stop my medication because I have booked an appointment. I genuinely don’t trust them to give me correct information anymore and just hope that they do not stop my medication as I genuinely booked the earliest possible appointment and shouldn’t be penalised for their lack of availability.
GP surgery review: queensway-medical-centre
Title: Worst reception and admin team anywhwre in the NHS
Rating: 1 out of 5
Visited: April 2022
Surgery booking system is a joke. medication review required urgently so they booked a review for months time on the phone when my son is a school so cannot be on a zoom call. how they judge someonn skin complaint over the phone when they cant see it and the person isnt present on the call to discuss is beyond me.  The doctors and nurses are fantastic but chance of getting to see one are nil when the reception team are so rude and just want you off the phone asap, they do not listen to what you actualy need or the reason for your call, just take a call back sometime in teh future and hand up every time. I always end up calling back and having to speak to the practice managers to get anywhere or an appointment. System just does not work and is failing patients. When will the CQC do something about this surgery. They want us to go online and do everything but the websire is shocking and just tells you there are about 6 different apps available all of which you need to speak to reception to get access to but the problem is you cant speak to reception as they dont want to know and just either hand up or dont answer in teh forst place. This has been like this for too many years now and I am really worried that it will take someone to die while waiting to get an appontment before anyone takes any notice.
GP surgery review: summerlee-medical-centre
Title: what has gone wrong with this practice!
Rating: 2 out of 5
Visited: March 2023
I had my prescription few wks ago but chemist can't get hold of the medication and said to ask dr for alternative prescription. I contacted the surgery week b4 last asking for this. I rang this week to c if it had been done but it hadn't. I have just been in to the chemist & they have not received a prescription yet for an alternative! I can  buy no end of this in waitrose & so had to use my food money to get some at £15 each.I need 4 or 5 of these a  month for my acid reflux since damage caused from seat belt to centre of my chest when lorry went in to side of me. I also asked for a prescription for Omeprazol or something similar which i tried once b4 but gives me side affects & so I buy Gaurdiam but again this is from food money & now we have no food money as pensioners & so I only take one guardiam every other day now instead of one a day which is why I asked for something from the dr. I was told the pharmacist would ring me but I picked up my phone to answer and he had gone with hidden number! Someone else had phone call from dr one day. she was ready for the call as knew what time it was going to be but after just One ring it stopped b4 she could answer it! What's happening to our doctors surgery nowadays!!!!!!  Pam.
GP surgery review: the-redwell-medical-centre
Title: Do not join
Rating: 1 out of 5
Visited: December 2023
Absolutely disgusted with this practice. I’ve only been here a few weeks and wish I could leave. I have severe mental health problems and under a psychiatrist and the GP has decided to mess around with my medication despite the psychiatrist wanting my medication prescribed as a repeat prescription. Receptionist did not explain their produce and just kept saying the same thing! I got annoyed, which I shouldn’t have, but that’s how bad they are. Do not waste your time with them. Awful practice and appalling staff.
GP surgery review: the-redwell-medical-centre
Title: Disappointing Telephone Appointment Service
Rating: 2 out of 5
Visited: October 2023
I called at 8.30am on the dot.  Got put in the queue and was pleased that I was no 19.  I was really pleased as 30 mins later I was no 1 then I got disconnected and had to call back to be placed in the queue at no 29 , I waited in the queue until I eventually got down to no 2 by this time I had been on the phone for 65 mins, I had to hang up and go to work.  This happens so regularly I am at my wit's end I haven't been able to see a Dr about my disability and current mental health.
GP surgery review: the-redwell-medical-centre
Title: Great practice
Rating: 5 out of 5
Visited: April 2023
Went for asthma review, the nurse was fantastic. Very professional and understanding. Made me feel very welcome and comfortable. Ten out of ten.
GP surgery review: the-redwell-medical-centre
Title: Don't do face to face appointments any more
Rating: 1 out of 5
Visited: March 2023
On the phone for 45 minutes. Finally get through. Ask for a routine doctors appointment. Not urgent, just some time this year. Told that the surgery don't do face to face appointments any more. You have to ring on the day you want one. I explained its not urgent. I can't spend 45 minutes on the phone every day trying to get an appointment. I work full time. Its ridiculous not to be able to book a face to face appointment for the future. She said she can only book telephone call backs. How can I be examined over a telephone? Absolutely ridiculous.  I have a history of cancer, feel unwell and need to see a doctor. I am so upset
GP surgery review: the-redwell-medical-centre
Title: Fantastic Service
Rating: 5 out of 5
Visited: January 2023
My parents moved to Wellingborough approx. 12 months ago. They joined this practice and unfortunately since they have both need attention from the professionals at the service. Every time from booking an appointment to seeing the required professional they have been dealt with efficiently , with politeness ,care and professionalism , and if required transferred to a specialist service . I cannot fault them at all and just wish I was with the practice .
They even cleared up minor errors from my parents old practice and nothing has seemed to much bother or hassle for them at all.
well done Redwell medical.
GP surgery review: the-redwell-medical-centre
Title: Terrible Practice
Rating: 1 out of 5
Visited: December 2022
Absolutely shocking practice and processes. Cant make appointments in advance, have to call up at 0830 to try and get an appointment, i was on the phone 0830 on the dot, 33rd in queue, when i finally got through was told sorry all appointments are gone and to try again tomorrow.  I read some people think the receptionists are rude, yes they are, but all GP receptionists are rude, it must be a requirement of the role. Friendly - nope, helpful - nope, congrats you get the job
GP surgery review: the-redwell-medical-centre
Title: Shut for lunch? Or not shut for lunch
Rating: 1 out of 5
Visited: November 2022
I telephoned Redwell at 12.35pm, number 1 in the queue, but 25 minutes later I finally got to speak to someone, and when I questioned why it took that long to answer when I was number 1 in the queue she said "there hasn't been anyone on reception because we were at lunch"    really!!  So you do shut for lunch then? 
This surgery is getting worse than ever. My advice would be to go and register somewhere else.
GP surgery review: the-redwell-medical-centre
Title: Whatever Happened to this Practice?
Rating: 3 out of 5
Visited: March 2022
Last Autumn, I rang to book a flu jab as encouraged to do. I rang and rang at different times of day and no-one answered the phone. Eventually, I gave up and went to the local pharmacist. Today I rang to check an appointment. I was number one in the queue but after ten minutes, nobody answered so I gave up.
GP surgery review: highcroft-surgery
Title: Very Grateful
Rating: 5 out of 5
Visited: December 2023
Unfortunately myself and my daughter both came down with the Flu on 25/12/24. Highcroft saw us both on 27/12/24 first thing after ringing and again spoke with me  on 28/12/23 and made a follow up appointment for us both on 02/01/2024. We are so grateful for the kind receptionists and GP’s who have helped us manage and recover from the Flu. Thank you for great service