janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: wells-park-practice
Title: Appreciate What You've Got!
Rating: 5 out of 5
Visited: August 2022
We have been with this practice for 25 years and it has improved enormously in that time.  The reception staff and nursing staff are exceptionally good ( & pls remember under stress at the moment) and they are genuinely caring.  Some excellent doctors too - the best of their profession; my elderly neighbours had exceptional care in their last years.  One doctor I avoid using (a tad arrogant and patronising to patients) but you always need the grit to make the pearl.  Kudos to Wells Park Practice  & thank you!
GP surgery review: wells-park-practice
Title: Room for improved co-ordination of care
Rating: 2 out of 5
Visited: July 2022
I have been at this practice for many years and have previously left an excellent review about the care from many of the female doctors who worked here. However, I have been concerned recently at a number of issues in accessing care 1) Difficulty getting appointments for myself and my husband. There does not seem any appetite for a return to face to face consultations as the few chairs in the reception now show. Older patients may well prefer and need this even for issues that may initially seem 'minor'. Older people often find electronic communication difficult and so need help with this. I find myself turning to private care in a way I would never have done before the pandemic just to get simple things done 2) Slowness to follow up on management advice from the hospital. I find myself chasing this up and I am not always sure that the letters are read properly when they arrive 3) A slow response to prescription requests which mean repeated visits to the pharmacist to collect them. I have, while waiting heard several other people being told to come back the next day. 4) A range of electronic ways to access appointments and prescription requests but no one system that does all. Again older people are not experts in these systems and I am concerned that those who do not have someone to help or are not mobile may be falling through the net. 5) The system for blood tests and the way these are done is however very good and the receptionists are generally as helpful and as efficient as they can be given the demand for care there seems to be.
GP surgery review: edith-cavell-practice
Title: Worst service
Rating: 1 out of 5
Visited: May 2022
I’ve been trying to get in touch with the GP to book an appointment for my son who is 6years old and unwell. Haven’t been able to get connected to the reception even once inspite of multiple attempts to call through the week. Do the phone lines even work? They ask us to use an app, that is not user friendly and I’m not able to book an appointment through that. Never felt so helpless. So should we go to the A&E everytime? What are GPs for?
GP surgery review: edith-cavell-practice
Title: Unprofessional Reception asisstant
Rating: 2 out of 5
Visited: April 2022
I need urgent review of my medicine and I did not received the help I need on time. I do not use know how to use technology but they do not understand that. I feel let down by the surgery's receptionyst staff. Them are rude and not very friendly.
GP surgery review: edith-cavell-practice
Title: Very poor practice
Rating: 1 out of 5
Visited: February 2022
I have been trying for 3 months to get a referral for a scan/ X-ray for a severely damaged tendon. I still do not have an appointment date. The practice often does not respond to the hospitals requests for information which means I have to speak to the hospital myself all the time and then tell the Practice what they need to do. Three times I have been told by the GP staff that I have an appointment but this is simply a letter saying I am awaiting assessment. On average it takes 45 minutes to get through to someone on the phone. Generally they 
are simply unaware of my situation which has caused me great stress. I have not been offered any support or physio.
GP surgery review: streatham-high-practice
Title: So very poor
Rating: 1 out of 5
Visited: February 2022
I can't believe how downhill this practice has gone in 6 months. You can't get through on the phone. They don't call you back. They have an app that is not fit for purpose. You can't get an appointment. They cancel at a minutes notice. Unbelievable.
GP surgery review: streatham-high-practice
Title: Awful
Rating: 1 out of 5
Visited: February 2022
I am not one to post reviews normally but feel compelled to warn anyone for whom a face to face appointment is important, you will be frustrated at every turn with this practice. This practice has seriously gone downhill in the years I've been with them. A couple of excellent doctors but you will struggle to get appointments with them. The practice processes patients like they are digital to-do tasks rather than human beings. Their booking system seems intentionally designed to put barriers in the way of having a face to face consultation with a gp of your choice. And if you want to follow up on any of their so called digital consultations you are quite likely to spend literally hours chasing your tail going from pillar to post. Absolutely dreadful. After being with this practice for 7 years I now intend to leave.
GP surgery review: streatham-high-practice
Title: Outrageously bad practice
Rating: 1 out of 5
Visited: February 2022
I don't know where to begin - so many issues.  This time it happens to be I was put on hold for over an hour!  This is not the first time and completely unacceptable.  Please sort yourselves out.
GP surgery review: streatham-high-practice
Title: Terrible with prescriptions
Rating: 1 out of 5
Visited: January 2022
I have been waiting 2 months to get my medication that I’m supposed to be taking every day. Staff on the phone are very unhelpful and keep telling me I need to come in for a blood test (when I already have done twice).
This experience has given me really bad anxiety about getting my medication and I cannot wait to move to a new GP practice.
100% choose another surgery.
GP surgery review: streatham-high-practice
Title: Waiting waiting….
Rating: 1 out of 5
Visited: January 2022
I have been attending the Gracefields Practise for the midwifery section and have nothing but great feedback it’s a shame the GP side I don’t have such nice things. I’ve applied to change my GP since I moved house and had a newborn I needed to register. I was told there was a back log up to 6 weeks, and that I should instead register the baby in my old practise after almost 2 hours on the phone waiting to be answered. That’s what I did and in the mean time I did the application with them because my old GP was not very welcoming of this and kept telling me that this could not be. I’m just a simple patient trying to use the service which we all pay for. Fast forward and the appointment for the baby’s vaccinations approached and in my old GP I was told my appointment was cancelled because they sent over the file to Gracefield GP and when I called them they had no records for the baby yet. With this said I am now with a baby not registered again and his vaccinations are due and no sign of resolution.
GP surgery review: streatham-high-practice
Title: Waiting for ever
Rating: 1 out of 5
Visited: January 2022
Why can doctors not give a time like a normal appointment. Left waiting for a call between 1 and 5 , and got a call last thing. I waited all day. Everyone else in the world can give appointment times, even hospital consultants , why not doctors? Gone downhill. Avoid.
GP surgery review: streatham-high-practice
Title: Useless trying to get an appt via Dr IQ app
Rating: 1 out of 5
Visited: January 2022
I left a online consultation on the app at 12pm, said I wanted to discuss my 3.5 year old son who had fever and what seemed like delirium last night, but I wasn't sure as haven't experienced it before.

Got a message back saying they don't have any appts before 3pm, and to take call 111 to take him to hospital if I am worried. 

I tried to submit another request clarifying that I just wanted a tel call to discuss my worries and see if I need to take to hospital. I am undergoing chemotherapy so have been told not to go to A&E unless life threatening, due to high risk of catching infections and being admitted to hospital myself. 

I was unable to even submit this request, got a message saying they are at full capacity and can't take any more requests today. As per the app rules, all requests submitted before 3pm have to be responded to on the same day.

The doctors at good if you can get through to them- but it's an absolute nightmare making an appt with them, as it's usually the admin team and pharmacists who respond. 

I have previously had extremely bad experiences with them myself too, I was unable to talk to a doctor despite coughing up blood for 2 weeks, I kept getting calls from pharmacists who told me it sounded like a chest infection. Eventually I took the initiative to go to hospital myself where a chest x-ray showed a cancerous tumour. I believe I could have been diagnosed earlier if I had managed to get an appt with an actual doctor.
GP surgery review: cator-medical-centre
Title: Booking problems and no medication available
Rating: 2 out of 5
Visited: March 2023
I have been a patient at this surgery for several years with a long term condition and could usually get an appointment if needed. Appointments were released throughout the day. Now I was told that they do not do "advanced appointments" or emergency appointments and everybody has to call at 8am or visit and once appointments are gone that is it. Instead of making an appointment I thus ended up using e consult. Unfortunately I was prescribed a prescription medication that is not currently available! Disappointing. I feel this surgery has gone downhill.
GP surgery review: cator-medical-centre
Title: Appointment Mayhem
Rating: 2 out of 5
Visited: March 2023
Tried making doctors appointment for a future date, was told practice no longer doing that?? Reception explained I could ring every day at 8am to get same day appointment but no appointments were being made for future dates. Didn't want to take urgent appointment and felt future date would suit me better as I work full time and can plan better if I have a date and time booked ahead. Reception advised this is something new they were told to do and there doesn't appear to be a time limit on it. Surely we should be able to book an appointment in advance?
GP surgery review: cator-medical-centre
Title: Great doctors
Rating: 4 out of 5
Visited: January 2023
I think the drs are great when you can get appointments as they are very helpful understanding and are able to explain things in a way that I can understand when needed . I had a appointment at end of January In which I had certain things explained to me in a way that I was able to understand better
GP surgery review: cator-medical-centre
Title: Bizarre booking system
Rating: 2 out of 5
Visited: January 2023
I have called two days in a row to book an appointment for my son but it seems the practice only releases appointments for the same day. I understand the practice is likely very busy, but I don't see how expecting everyone to scramble for a free appointment each morning solves this issue. Tomorrow morning I will have to call again and wait in the phone queue in the hopes we can get an appointment (which I will then probably have to take my son out of school to make). If I want an appointment, I may end up taking one from someone who's need is more urgent, just because I got through their phone system sooner. The system doesn't make sense.
GP surgery review: cator-medical-centre
Title: Very Good Practice, however
Rating: 2 out of 5
Visited: December 2022
have recently tried to call to arrange a same day appointment for my 85 year old mother, and was unsuccessful. Today tipped the balance when called from 8.00am sharp until my phone ran out of battery at 9.50am. Surely this is unacceptable
GP surgery review: cator-medical-centre
Title: Terrible people skills from receptionist
Rating: 2 out of 5
Visited: December 2022
Our family has been with actor medical for around a year, and we usually have never had any problems.
 We have recently moved houses, which is just over an hour away from the medical centre. Due to registering at a new doctors takes 3 weeks, we needed an emergency appointment for our our 11 month old, who had been unwell for the past 5 days with a fever, cough and possible ear infection as he keeps holding his ears. We phoned cator medical centre today to book an emergency appointment. We where greeted by an extremely rude and arrogant receptionist. We asked if it was possible for an appointment today for him. I’m a rude tone, she said 1015. My wife tried to explain that we live over an hour away. Would it be possible for something slightly later. Her reply was well if it’s an emergency for your son you’ll make it. What a poor lack of empathy from a doctors surgery. The journey from crawley to beckenham is at least an hour. To get an 11 month old ready takes at least 10 to 15 minutes. We called in December. Our car is frosted which will also take 10 mins to defrost so we can get there safely. We called at 0915. Clearly this wasn’t possible. My wife tried to explain but the receptionist just didn’t want to listen. What a terrible let down for the service.
GP surgery review: cator-medical-centre
Title: Incompetent GP's unaware of patients prescriptions.
Rating: 1 out of 5
Visited: November 2022
Face to face with the GP's, Nurses and Reception staff is great, but, do not expect a minor contingent of GP's who are qualified with controlled medicines to accept your ordering requests online. I have of late over the past few months had numerous controlled medication requests rejected and sometimes reasons aren't even given as to why, incredibly poor and inconsiderate. The GP's, only a small minority, are not reading the patients medicine ordering requests, notes and comments left and medical files which should show that regular BMI tests are being carried out and submitted by the patient, they then want you to do this again. I had a GP recentlywho had sent out half a prescription once and at least explained himself clearly but then you have another GP who has no idea of this at all and simply rejects the requests saying that your other half order prescription which he thinks is a full order and is meant to last you a month, as he either has not bothered to look into it this properly the first time, or no one has made him aware or he just does not have a clue what is going on, it is unbelievable and so unprofessional and is happening far too much now. Please can the GP's dealing with controlled medicines communicate effectively amongst themselves first and make sure they have the right information before rejecting prescription requests because they are uninformed, unaware or simply not checking properly and clearly do not know how much of a controlled medicine has been issued to the patient by another GP in the surgery thus rejecting honest requests when medication is due to run out. The GP then has the ordacity to expect you the patient, to take time out your day to make an appointment because they don't have clue what is happening, frightening when they are constantly over a few months, mismanaging a controlled medication from this Practice.
GP surgery review: cator-medical-centre
Title: Lost registration forms and unhelpful reception staff
Rating: 1 out of 5
Visited: September 2022
Handed in all forms to register my child to the practice weeks ago.
Called to ask about registration multiple times to be told to call back and days later be told that the form must have been lost and needs to be re-handed in.
Unacceptable and unhelpful behaviour.
The reception staff failure leaves a child virtually without GP, as the previous one is miles away.
GP surgery review: cator-medical-centre
Title: Confusing requests and telephones not answered
Rating: 2 out of 5
Visited: August 2022
Impossible to get through on telephone. Booking confirmation on the web is confusing. It talks about an appointment being a visit and then it talks about a telephone booking. The message I got was to bring my blood results. I thought the practice had these because they are referencing the results. I don’t have tgesetesults
GP surgery review: cator-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: August 2022
Needing to register my elderly mother (95). Such helpful staff. Straightforward registration. Questions answered promptly, guided smoothly through the administrative processes and repeat medications arranged.
So impressed and so grateful.
GP surgery review: cornerways-surgery
Title: Great remote consultations
Rating: 5 out of 5
Visited: September 2022
I have been a patient at Cornerways Surgery for 25 years and have always been highly satisfied and grateful for the treatment I have received. The remote consultation system brought about through Covid has been the best thing to happen to the practice in years. With a Covid and Flu winter approaching I certainly would much prefer remote consultations to continue to avoid sitting in a crammed waiting room alongside, potentially, very ill patients. Parking is also an issue in the vicinity, so the remote service is so much more convenient from this aspect as well.
GP surgery review: vanbrugh-group-practice
Title: E-Consults are useless!!
Rating: 2 out of 5
Visited: March 2023
Filled in a econsult on 20th March 2023 - was given an appointment on 23rd March 2023 at 5.40pm a telephone consultation, it is now 9.06pm and have never received the call!!.... Seems to be OK for the Dr's not to keep appointments, but if I failed to attend that would not be acceptable.
GP surgery review: vanbrugh-group-practice
Title: Dvla medical form
Rating: 3 out of 5
Visited: February 2023
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I have done a subject access request to the DVLA re my medical driving licence and the doctor has put the wrong answer to question 9….saying I am not fit to drive 
I have done a subject access request to the DVLA re my medical driving licence and the doctor has put the wrong answer to question 9….saying I am not fit to drive , although verbal my doctors have given me the impression that I am .

Todate I have phoned the surgery many , many times about my DVLA medical report and about the problems I am having starting in March this year..... I was very disappointed that one lady said it wasn't policy to make a record of my calls and another occasion the practice manager refused to speak to me when I phoned. I am leaving this review as the practice appears to respond to feedback and I can't face yet another call .

I have read that patients phone calls should be documented effectively with names and dates and content including action taken in response to the patients calls .It is also necessary to make patients notes after out of hours phone calls or any consultation with colleagues about a patients case.
When I recently I phoned referring to a telephone conversation with a Doctor there was no record of the call .

I have spoken to 10 different people including 2 Doctors over the past months spending hours on the phone just get a form completed.

All that I require now is a written apology for my records so I don't have to go through this again and confirmation you consider me safe to drive and the question 9 answered Yes and in error .Driving is an important part of my life enabling me to socialise and the thought of not being able is unthinkable.

Finally on the 23rd and 26th June I have two text from the surgery that upset me deeply , I felt I was being dismissed as a nuisance and whats the difference between one doctor and to another
GP surgery review: vanbrugh-group-practice
Title: You can't even speak with a doctor on the phone
Rating: 1 out of 5
Visited: January 2023
I had a phone appointment with a doctor but haven't been contacted. Once I called back the receptionist to explain the situation the doctor just sent me a text message prescribing medicine that I had used a year ago without consultation.

I called back saying I was not happy with this treatment and made another appointment the same week but guess what? I haven't been contacted again.
GP surgery review: vanbrugh-group-practice
Title: Excellent.
Rating: 5 out of 5
Visited: January 2023
General Practictioner couldnt have been more thorough, helpful and pleasant. Highly recommended. 5 stars. 
A modern and efficient practice.
GP surgery review: vanbrugh-group-practice
Title: My concerns were dismissed
Rating: 1 out of 5
Visited: December 2022
I was made to feel foolish and like my concerns were dismissed. There was very little care or compassion shown for the condition which is severely affecting my life. I felt hurried out the door after less than 10 minutes. It had taken time to work up the courage to visit the doctor and be honest about my condition, so I am devastated by the response.
GP surgery review: vanbrugh-group-practice
Title: No way to book appointments online
Rating: 3 out of 5
Visited: November 2022
I visited the practice's website, and found information that in order to make an appointment I need a "Patient Access" account.
Sadly once I logged in into my account I saw this: "Sorry, your practice does not currently have any appointment slots that can be booked online."
The information on practice's website is either wrong or outdated. It looks like the only way to make an appointment is over the phone.
GP surgery review: vanbrugh-group-practice
Title: Excellent GP Surgery
Rating: 5 out of 5
Visited: October 2022
I’ve been really impressed with the service provided at Vanbrugh Group Practice. The surgery has always been able to give me an appointment within a good time frame. The reception team and clinicians have all been really fantastic in looking after me and my daughter. Keep up the excellent work.
GP surgery review: vanbrugh-group-practice
Title: Great Experience
Rating: 5 out of 5
Visited: September 2022
I rarely visit the Doctor, but knew that it could be difficult to get an appointment these days from the news. I followed the guidance on the practice website and visited a pharmacist who said I would needed an appointment to get a prescription treatment. 

I was really not feeling at all well and a bit worried about how long that would take as the condition was not improving so I called for an appointment. After a relatively short wait, where I was kept informed of my position in the queue, I was able to describe my symptoms to the receptionist and explain what the pharmacist had said. She was extremely helpful and I was very happy when she said a doctor would call me back in the afternoon, which they did. I sent them a photograph of the problem and within an hour was picking up my prescription. A week later and I'm feeling so much better and would like to thank the receptionist and doctor for making that possible!
GP surgery review: vanbrugh-group-practice
Title: Great practice
Rating: 0 out of 5
Visited: July 2022
I just switched to this practice because I moved into the area and I am really impressed! They immediately got me up to date on health screenings that my previous practice never told me I needed, and I was seen quite quickly and immediately referred to treatment for a sports injury. Everyone, including the reception staff, is really kind as well!
GP surgery review: vanbrugh-group-practice
Title: My time is precious too
Rating: 1 out of 5
Visited: June 2022
Utterly fed up. No matter how many times I’ve asked then told this surgery to call first on my landline NOT my mobile, they call the mobile and when I’m at home, I just get a ‘you missed a call’ text on the mobile. So I managed to get signal called them back and the doctor is due to call the landline for my appointment. 3 hours later I’m still waiting. This is shocking. My time off is wasted. I have a break from caring duties for a few days to sort out my life and a whole morning is chucked away. Just because it’s a phone appointment is no reason not to still have an appointment time. Just as in-person we accept there is often some delay, the same principle could apply to phone appointments. I actually really really needed to speak to the doctor and this waiting is beyond a joke.