janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: latham-house-medical-practice
Title: Great service today
Rating: 5 out of 5
Visited: April 2023
Walked into minor treatments with my child having been advised to see a doctor by the pharmacist.
Was given a phone appointment for the afternoon - thought this was good service. Phone rang 5 minutes later as the nurse could see the symptoms and that we lived out of Melton. As our child needed to be seen she asked me to come back in immediately even thought the phone call had been scheduled for afternoon surgery.
Excellent, thoughtful, efficient service Latham House - can't ask for more than that. Thank you.
GP surgery review: latham-house-medical-practice
Title: No care, disinterested staff
Rating: 1 out of 5
Visited: April 2023
This practice should be reviewed as they completely fail in their duty of care. Reception staff are disinterested and unconcerned. I went in to book an appointment that my doctor had requested. I was polite and considerate.  I have been offered a telephone consultation in 9 weeks. Yep, 9 weeks. Apparently I’m not even allowed to see a different doctor - even though I’ve never actually had an appointment with my own. The fact that I run out of medication before the appointment doesn’t matter, nothing they can do about. I could phone the pharmacy team when I run out. That’s not the point. I feel unwell, my doctor has requested to see me, and I can’t get in for 9 weeks.  I was told to take the offered telephone consult as that was all they offer. Until then, I suffer. And probably get worse.
GP surgery review: latham-house-medical-practice
Title: Bad experience
Rating: 2 out of 5
Visited: April 2023
I arrived 5 minutes before my appointment with my newborn and 2 year old. We were left sat waiting 45 minutes with no one letting us know there was a delay. 55 minutes of waiting I told the doctors receptionist I was nipping to the changing room to change my daughter nappy, to which I then came back out to find the doctor had given my appointment to someone who’s original appointment was well after mine. I then went in to my appointment an hour later than my appointment time and had the appointment. I then explained to the doctor I wasn’t happy about it and that I understood that sometimes these things can run late but the fact no one said anything and that I came back from changing my child and she was seeing someone else after I told the receptionist I was here and she said ‘ well you weren’t here’. I was absolutely stunned with that reply as I was here and was waiting an hour. I took my children and walked out. I was furious and had 2 tired and upset children with me. Just awful.
GP surgery review: long-clawson-medical-practice
Title: Organisation seems to be lacking
Rating: 3 out of 5
Visited: April 2023
Promised phone call- received text unable to speak to clinician, told to speak to receptionist and rebooked two days running. Still awaiting a phone call! Member of the surgery for 70years- Sad to see the surgery deteriorate.
GP surgery review: stackyard-and-woolsthorpe-surgery
Title: Excellent surgery providing outstanding level of care
Rating: 5 out of 5
Visited: September 2022
The quality of care provided by this surgery is outstanding and simply could not be any better! I would recommend this surgery to everyone. My family and I have always been seen quickly, doctors/nurses listen carefully during consultations with a high standard of care then provided. Credit to the doctors and nurses, particularly with the difficulties of working through the recent pandemic. Keep up the good work.
GP surgery review: the-county-practice
Title: Brilliant care by doctors and staff
Rating: 5 out of 5
Visited: March 2023
Following my recent fall and sickness, my experience is exceptional,professional,and extremely helpful. No question a problem. A “can do” and “will do” to help me get better.
I am proud to belong to this Surgery where every one is out to help.
Thank you doctor and all the staff.
GP surgery review: the-county-practice
Title: Great Practice
Rating: 5 out of 5
Visited: June 2022
Excellent care. Always receive an appointment on the day I ring. Skilled,caring, compassionate staff.
No complaints.
Kathleen
GP surgery review: the-county-practice
Title: Fabulous practice
Rating: 5 out of 5
Visited: May 2022
I have been with this surgery for over 10 years and the care and reassurance I have had is unreal. I have always been treated with respect and dignity. And would class this as the best surgery around. The specialist ENT Dr there is amazing and has helped me no end. Thank you all. You do a great job
GP surgery review: the-jubilee-medical-practice
Title: Booking system
Rating: 1 out of 5
Visited: November 2023
It’s impossible to get through on the phone, as you are on hold for so long, you can only phone at certain times, you cannot make an appointment in person even though they have the system in front of them, the receptionist just tell you to phone up or go online which take at least 2 days for a reply, when I went in there was only one person waiting to be seen, I have to say in my opinion… it’s rubbish.
GP surgery review: the-jubilee-medical-practice
Title: The most useless Dr's practice I've ever come across
Rating: 1 out of 5
Visited: November 2023
Trying to get an appointment is impossible.  I received a message saying to book a routine appointment, click on a link.  The link doesn't actually take you to where you need to be to book.  Find the right website to book but cant book because all the appointments are full, and its just to go on a list for an appointment not to actually book an appointment anyway. Apparently I could go to the surgery and fill in a form and would then be first on the list for tomorrows allocation of appointments but as thats not physically possible and no one can fill in the form over the phone for me I have to just keep clicking on the link until I manage to time it right and I can request an appointment.  For the rest of my life in hope?? And this is after they told me I needed an appointment....
GP surgery review: the-jubilee-medical-practice
Title: Great Practice
Rating: 4 out of 5
Visited: October 2023
My recent experience and my husbands at this practice was exceptional. We were both taken ill unfortunately on the same morning, and dealt with immediately, admitted to hospital and now back on track- we cannot thank them enough.
GP surgery review: the-jubilee-medical-practice
Title: Poor phone contact service
Rating: 3 out of 5
Visited: October 2023
It has become near impossible to get through to this surgery by phone whenever I try.  I realise things are difficult now but the recent changes to the call system seems to have made things much worse.  I never seem able to get a response however long I wait in a queue.  The number in the queue never changes and eventually I get cut off.  Would old fashioned written correspondence work?
GP surgery review: the-jubilee-medical-practice
Title: New system didnt work
Rating: 2 out of 5
Visited: September 2023
I logged on and requested an appointtment for my daughter26th September, got sent a.txt to say  it would be reviewed in 2 days. Today is the 13th october and i still havent heard anything. Getting through on the phone is a joke. This is disgusting considering i am worried about a 12 year olds mental health. Dissapointed is an under statement
GP surgery review: the-jubilee-medical-practice
Title: On line prescription service
Rating: 1 out of 5
Visited: September 2023
I provide online test results to the practice to do with my INR results as I self test.

The practice continue to change their processes & then restrict my medication to less than a months supply driving up the cost to the patient.

There is no way to speak to anyone at doctors as they do not answer phone. I have no loss complete faith & patience with this practice e & will change doctors
GP surgery review: the-jubilee-medical-practice
Title: Ringing the landline in 2023
Rating: 1 out of 5
Visited: September 2023
My husband was expecting a doctors telephone appointment today, they ring the landline that doesn’t even work and no one has rang for years five times and then text your mobile to say they couldn’t get in touch!!! Who in their right mind rings a landline in 2023 unless you need to ring someone who is 90 years old, if you have systems in place to text a mobile to say the doctor attempted to call you, why can’t the doctor just ring you on your mobile in the first place, this doctors surgery is so inefficient, avoid if you can.
GP surgery review: the-jubilee-medical-practice
Title: Clean practice
Rating: 5 out of 5
Visited: September 2023
Receptionist patient  always polite and smiling .
Doctors polite and nurses. 
Hope the new system works and they text quickly
GP surgery review: the-jubilee-medical-practice
Title: Valued assistance
Rating: 5 out of 5
Visited: July 2023
An anxious visit after a recent stroke was made so much easier after valued support from a lady there this morning who helped with a quick and friendly registration and appointment!  What an excellent service from this staff member , you need more of her  

From her initial efficiency with our phone call she instructed us further and even supported us with relevant forms when we arrived ! What a superstar…….. certainly took the pressure of us after a very worrying few days 
 
Sincere thanks
GP surgery review: the-jubilee-medical-practice
Title: Amazing service
Rating: 5 out of 5
Visited: May 2023
Rang for an emergency medication as I’d forgotten mine and we were away on holiday. The receptionist was exceptionally helpful. I got my medication just hours after our conversation. Thank you I am very grateful.
GP surgery review: aylestone-health-centre
Title: Great Practice
Rating: 5 out of 5
Visited: October 2023
Outstanding service,from everyone at the Practice.Reception staff are very helpful and always go above and beyond,to help where they can
GP surgery review: aylestone-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: October 2023
I am fairly new to this practice but can’t fault them . The reception staff are well trained and very helpful, always smiling. The nurses provide an excellent service. I’ve only had phone consultations with the doctors but they have listened to my concerns and always dealt with them accordingly.
Very happy with this surgery and would highly recommend.
GP surgery review: aylestone-health-centre
Title: There when you need them!
Rating: 5 out of 5
Visited: August 2023
I have been with this practice for over forty years  and without reservation I can say that the Dr, Nurses and reception staff are highly competent, well trained, kind and helpful. Importantly there is a consistency of staff. Recently I have had a health scare and all the staff have responded very swiftly, assisting me with the most appropriate solutions, allaying my fears, and giving me confidence that I’m being well looked after.  
Friends tell me of experiences where they are basically ignored by their practices- you won’t get that here!  I would not hesitate to recommend this practice.
GP surgery review: aylestone-health-centre
Title: Good practice
Rating: 4 out of 5
Visited: August 2023
Appointment went ok waiting was usual 20 minutes.radio was on too loud with exceptionally horrible music. Interfered with my cochlear hearing aid. Reception staff busy but smiling, surgery was busy as always. I had face to face with my own doctor which was great.
GP surgery review: aylestone-health-centre
Title: Great reception staff
Rating: 5 out of 5
Visited: August 2023
It was an absolutely smooth process of being booked and seen on the same day 

The reception team was extremely friendly and helpful and dealt with my query with urgency 
5 stars to the team
GP surgery review: aylestone-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: June 2023
From the day when I joined this surgery until present, I have always experienced and pleasant and excellent experience. In my last visit I went to the doctor with a particular problem and he not only advised and treated that problem but at the same time addressed another problem I was having.
The reception staff are friendly and helpful and are discreet in discussing any issues.
The nurses within the practice are excellent and provide a great service.
GP surgery review: aylestone-health-centre
Title: Not a great practice
Rating: 1 out of 5
Visited: February 2023
Unfriendly reception staff and can never get an appointment. Doctor and nurse are lovely. I joined this surgery as it’s very close to home so I thought it would be convenient however this isn’t the case as you can never get an appointment.
I called today for an appointment for my daughter to be checked as she has been unwell, as always I’m offered an appointment somewhere else in Leicester. When I had a call from the doctor I was told that this surgery no longer deals with respiratory problems anymore so I will have to go elsewhere. This surgery is basically a switchboard.
GP surgery review: aylestone-health-centre
Title: Professional, efficient and courteous
Rating: 5 out of 5
Visited: November 2022
Always had excellent service from this surgery.  The GP, nurse and reception staff.  I can get apps very quickly (relatively) and it feels all staff here take a genuine concern with me as an individual and with individual, personal health issues when they arise.  Highly recommended.
GP surgery review: aylestone-health-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: October 2022
The receptionist ladies are amazing, super helpful and smily. Doctor was very kind, professional, done a proper examination and listened to my concern. 
Definitely the best GP surgery I had been so far.
GP surgery review: aylestone-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: January 2022
A very professional, friendly service , receptionists work very hard , ensuring all medical details given by me are forwarded to doctor/nurse or surgery pharmacist , who in turn, respond promptly.
GP surgery review: cossington-park-surgery
Title: Frustrating appointment system
Rating: 2 out of 5
Visited: September 2022
Why can’t we book appointments on-line yet?? Why are we still having to ring up at 8am or 2pm to speak to someone or book an appointment with the doctor?? Everybody rings at the same time and sometimes when I’ve finally got through the appointments have gone! So you have to go through the whole process again. For people that work it makes it really difficult. When you do get a telephone appointment, you can’t give a time. I can’t answer my phone at work as I have nowhere private I can speak about my problems. It’s ridiculous that you can’t book an appointment in advance, whether telephone or face to face, on a day and time convenient to you. Other’s surgeries have moved on. I work in a surgery where you can email you problems, even send in a photo, which is passed on to the GP and you get a reply from the GP. It makes life so much easier for people that work and can’t waste time ringing up trying to get an appointment. Very disappointed that you as a Surgery have not moved on yet. You really need to rethink the whole appointment process.
GP surgery review: cossington-park-surgery
Title: horrible system in place
Rating: 1 out of 5
Visited: August 2022
it is extremely difficult to get an appointment 
 the system says appointments can be given only at 8 am or 1 pm , but whenever we try calling it is always busy as everyone is trying to call at the same time for appointment .. why cant they take phone calls on other times and give appointments ?? even if that means appointment for  next day or any other available slot
GP surgery review: cossington-park-surgery
Title: worst receptionist service.
Rating: 1 out of 5
Visited: August 2022
Rang in today at 13.16 on the 8/8/2022. 
Asked politely to book an appointment with the doctor and the receptionist was awfully rude. She stated that I had already rang this morning and did not want a face to face appointment when she clearly told me “no face to face appointment is available, only on the telephone. 
I am extremely disappointed and I do hope they give adequate training on how to speak to patients politely.
GP surgery review: cossington-park-surgery
Title: unprofessional staff and non-transparent booking
Rating: 1 out of 5
Visited: April 2022
The surgery practice works like a bureaucratic setup, there is no online booking option and everything is with reception staff.
 So patients don't know if any slot is really available on the day, one has to call at 9 AM in morning everyday or 1 PM to get  an appointment. Its all in the hands of reception staff who act like first level assessment unit (which they are not) to give you an appointment.  And importantly the appointment is not for a surgery visit rather a telephone call from the doctor.

If you are luckier than a lottery winner to get a telephone appointment there is still chances you may not get a call and required to call them again next day and repeat the cycle. This is so  much painful and adds to the agony of the patient who is already suffering.
GP surgery review: dr-s-shafi
Title: Unhelpful
Rating: 2 out of 5
Visited: April 2023
I’ve been with this clinic for years, the calling in process to get an appointment is harrowing. Alternative options are not expressly given to people who call. Despite having 111 involved, urgent matters are not taken well into consideration and some receptionist are really not pleasant to talk to
GP surgery review: parker-drive-surgery
Title: Terrible
Rating: 1 out of 5
Visited: August 2023
Last year was put into special measures as received a CQC rating of inadequate. Now being ran by another firm. Nothing has changed. 

You simply cannot get an appointment booked at all. They want you to ring on the day to get an appointment at 8am. Do they not realise that people have full time jobs and cannot simply ring at 8am?

I have been without medication for over a year at this point, as it's simply easier than trying to find time to ring at 8am, as when you do finally get through (my record so far is over an hour on hold) you get told there are no appointments left. 

You can ring at any time during the day, you might get through, but you are told that they have no appointments and to ring at 8am. Rinse and repeat.

How can they still be accepting new patients when they can't even offer appointments for their existing ones?!?!?!

Dangerous GP surgery, avoid
GP surgery review: parker-drive-surgery
Title: Phone lines
Rating: 1 out of 5
Visited: May 2023
Rang last week was told to ring back today . Got threw dead on 8 am was first thought o brilliant still rirst at 8 30 . Yet they told me I need to ring dead on 8am I do and still no luck
GP surgery review: parker-drive-surgery
Title: Awful
Rating: 1 out of 5
Visited: December 2022
Rang at 8 second in the queue and remain second in the queue 35 minutes later . Yet they have plenty of staff at reception , How's it possible to be second in a phone queue for this long
GP surgery review: parker-drive-surgery
Title: Wow
Rating: 1 out of 5
Visited: December 2022
Absultuly awful rang to be told there's no one available at my gp surgery parker drive..... yet its a doctors how do you have no medical professionals to see patients
GP surgery review: parker-drive-surgery
Title: May as well not have a doctor
Rating: 1 out of 5
Visited: October 2022
Cannot get an appointment at all! If you are lucky and do get an appointment it won’t be at Parker drive it will be at the other practice manor  medical. They lose important information about your medical history wether it be bloods or the fact you don’t even get certain things reviewed threw them and are under the hospital. Clueless and infuriating. Save your time and apply else where..
GP surgery review: parker-drive-surgery
Title: Not enough gps
Rating: 1 out of 5
Visited: September 2022
Parker drive has only one gp at there practice . This clearly isn't good enough , they need more GPS else your having to travel to manor medical which isn't fair on anyone especially those who don't drive , and for certain situations they don't have staff trained for different clinics which means it's another trip to a different gp . Parker drive need more GPS at there practice
GP surgery review: parker-drive-surgery
Title: Awful gp
Rating: 1 out of 5
Visited: September 2022
Went to see a gp about mental health .... the response I got well what do you expect me to go . Trying to get threw this morning 1st in que and still no answer
GP surgery review: parker-drive-surgery
Title: Useless
Rating: 1 out of 5
Visited: July 2022
Rang at 8 was number one in que thought oh brilliant hour and 10 minutes later still on the phone at que position number one ! Appalling for a gp surgery
GP surgery review: parker-drive-surgery
Title: Caring and concern for patients
Rating: 5 out of 5
Visited: July 2022
Very caring. Understands the emergency and gives appointment accordingly. Reception, Doctors and Pharmacist all are dedicated to their patients.
GP surgery review: parker-drive-surgery
Title: Never have appointments
Rating: 1 out of 5
Visited: May 2022
No online appointments ever are available.  Also calling surgery cannot get appointments.  Had to queue up 08.00 but still didn't get appointment to ss doctor. 
You have to be dead before you can get appointment to see doctor
GP surgery review: walnut-st-med-ctr-(leicester-med-group)
Title: Waste of time
Rating: 1 out of 5
Visited: November 2022
Can never get an appointment and they’ve lost my sample meaning I now need to take another morning off work to spend the better part of 30+ minutes on hold trying to get another appointment. 

I’m changing doctors.! Not impressed
GP surgery review: walnut-st-med-ctr-(leicester-med-group)
Title: Worst service
Rating: 1 out of 5
Visited: October 2022
Very rude reception staff and don't know how to treat special need patients. Try calling from 8am and when you get trough no appointments even for high risk patients. Always Challenging on how someone is special needs and just don't care.
GP surgery review: walnut-st-med-ctr-(leicester-med-group)
Title: worst doctors advice
Rating: 2 out of 5
Visited: April 2022
booked a appointment with this surgery, receptionist and other staff are OK however they act as doctors with no qualifications to ask certain questions, however we got thru the doctor one of the worst service received , seems like the doctor was being inhuman to talk the way she did without any labs test or details to support her logic, was grateful to be sent to the ED, if this is the case i can imagine the state of chronic patients with such kind of service
GP surgery review: westcotes-gp-surgery-(two)
Title: Doctor was not intrested
Rating: 1 out of 5
Visited: February 2023
doctor had no patient but decided to spend no more then 30 second with my son. this Doctor should have never been there as it felt like life doesn't  mean anything to this doctor.
he didn't even bother to check 8 year old how ill he is , felt like he wasn't even bother
GP surgery review: westcotes-health-centre-(rl-hazeldine)
Title: Shocking
Rating: 1 out of 5
Visited: December 2023
After being with this practice since birth, I recently had an operation only to get an infection, I called west end to book an appointment and I was told they have removed me from the register because I stay in Corstophine which I have stay there since birth and never had any problems, my parents and two brothers have been there aswell, in pain and asked if they would see me but told find somewhere else, I never even knew I was removed, I think this is disgusting behaviour for a practice to turn away a patient in pain who has been with them since I was a baby , 35 years later and removed with no real explanation,  yes the doctors have been the best over the years but this is disgusting behaviour, now I’ll have to sit in an overworked nhs hospital for hours , these practices should be trying to take the pressure of hospitals not pushing more on