janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: magdalen-medical-practice
Title: Impressive professional skill
Rating: 5 out of 5
Visited: March 2023
Today my designated doctor at Magdalen Medical Practice, Norwich, performed a minor operation to remove a sizeable dysplastic nevus from the right side of my body. I was made to feel comfortable before and during the operation and my doctor and his assistant nurse were at all times eminently  professional and fully communicative. His surgical skills ensured that my experience was painless and completely successful.  I am extremely grateful.
GP surgery review: magdalen-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: March 2023
As a relatively new patient at this practice, I have had a couple of routine and general appointments (new patient review, routine cervical screening, travel planning for vaccinations, GP appointment for illness). From the booking process and communication with staff at all levels to the efficiency of booking in and practice of staff (APNs, registrar/GP and practice nurse delivering cervical screening), all have been lovely and professional. Particularly appreciated when discussing sensitive topics and carrying out procedures! Highly recommend - a superb example of how surgeries should operate.
GP surgery review: magdalen-medical-practice
Title: Fantastic care
Rating: 5 out of 5
Visited: December 2022
This is the best care and treatment me and my family have had from a GP practice. From the receptions who are discreet and calm, to the nurses, HCA and doctors who have all gone above and beyond to care for me and children, husband and mum. Taking all worries seriously and never making us feel like we've wasted their time to come. Thank you to everyone who works at Magdalen Medical Practice
GP surgery review: magdalen-medical-practice
Title: Best in Norwich for sure
Rating: 5 out of 5
Visited: November 2022
I've been extremely well looked after by Magdelen Medical Practice recently. This goes for the doctors, nurses and the receptionists who are always friendly and professional. Appointments are easy to arrange face to face likewise telephone appointments are prompt too. Such a kind and caring surgery. Thank you for all you do.
GP surgery review: magdalen-medical-practice
Title: Excellent service
Rating: 5 out of 5
Visited: July 2022
I recently had a situation where i had severe pains in the chest (21/07/2022) and was quite concerned that i had a heart problem. Bearing in mind that i was going abroad on holiday the next week i phoned the doctors for help. As usual the telephone receptionist was very helpful and got me an appointment with a nurse for an ECG followed by an appointment with a GP. The nurse was so supportive and caring, really lovely attitude. This was then followed by my GP appointment and she was the the same and put my mind at rest that nothing was wrong with my heart and explained what the problem was. Really great caring all round. Thank you all.
GP surgery review: magdalen-medical-practice
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2022
I recently attended the practice for a face to face  doctors appointment. Excellent experience  and a very professional team. Polite friendly and very welcoming
GP surgery review: magdalen-medical-practice
Title: Amazing Experience
Rating: 5 out of 5
Visited: April 2022
I've never had a bad experience at this practice. I had a junior doctor who was amazing, probably the best experience I've ever had - the appointment didn't feel rushed, she was very helpful, thorough and gave me lots of tips. I felt very comfortable and couldn't have asked for much more! Thank you.
GP surgery review: magdalen-medical-practice
Title: Fantastic
Rating: 5 out of 5
Visited: January 2022
As a relatively new patient to this surgery, I would just like to say the doctors and nurses have been brilliant. Always welcoming receptionists and the doctors and nurses are always so polite and understanding. 
Excellent service  - thank you for everything.
GP surgery review: norwich-practices-health-centre
Title: Excellent personal and professional service
Rating: 5 out of 5
Visited: July 2023
I had a problem for several days which was getting worse. I arrived at the Walk In Centre just after 8am and was seen at 9am. The single receptionist was efficient and had to deal with new patients continuously.  I would say that there was only a flat small slot for me to hand in my details for her to read and that one could only see two very large pc screens with a person behind them, not that welcoming. There was another position to the side, not occupied with the same view of two large screens. A sign clearly said that the receptionist could not say how long a wait would be, unfortunately not everyone was aware of this. It became apparent that some people were to see the nursing staff for review and some for bloods. It could have been clearer for patients that some people might be called 'sooner' as they were only having bloods taken by a committed phlebotomist. There was a short corridor from the 'nurses' to the waiting area. Although the voice calling the patients was clear, there was no person seen. One gentleman with a difficult name had noise avoidance ear phones on and he missed his call twice, and only realised on the third call. Seeing someone might have made people look up to listen and take of ear phones. There was very good seating and an nhs screen to watch. My nurse was excellent, explaining in detail. Her examination was physical and verbal and appropriate to my needs and appropriate prescription given. She also advised on another medication that I was taking that I should not stop suddenly due to rebound effects. I felt very validated and supported. I left with a perfect outcome. Excellent old fashioned nursing care, totally holistic and caring.
GP surgery review: oak-street-medical-pract.
Title: Very bad administration services
Rating: 1 out of 5
Visited: November 2023
I would not recommend anyone to get any treatment from here especially if it is serious, please just go to the hospital instead . At oak street they don’t mind if you’ve got a condition you suffering from, and how it’s affecting you. They will not give a toss about getting your medicine to you that will help. They always divert from what the doctors say, for example I was told by the doctor to ring in a ask for the medicine if I wanted it, if they anti histamine did not work then the steroids will be given, I rang up on the 8th of December and was told I need to ring back next week. I ring back in the 12th of December I was told , I need an appointment, it’s now the 18th and still have no appointment, no contact from them what so ever. But that’s ok for me from there perspective to have to suffer and be in pain.
GP surgery review: oak-street-medical-pract.
Title: Great team
Rating: 4 out of 5
Visited: June 2023
I find if I need to call the surgery the reception team will go out of their way to help whatever the situation maybe.
 There has been many times I’ve been in a distressed state. 

Yesterday I saw my Doctor and although the answer wasn’t want I had necessarily hoped. I as always felt listened to and so supported afterwards. 

I wish I could mention whom as they deserve to know.
GP surgery review: oak-street-medical-pract.
Title: Kind, understanding, caring
Rating: 5 out of 5
Visited: May 2023
I find the staff at the practice to be kind, encouraging, positive, gentle and supportive. 

Last week I phoned when I was at my lowest, couldn’t see a way forward with mood, blood sugar levels, getting repeat prescriptions, I was anxious, teary, felt like I was fighting a system that I couldn’t navigate. Kind of having a meltdown.

I’m passing on my thanks now to everyone I spoke to. The gentleman on reception who was so kind, reassuring, non judgemental and went out of his way to find somebody to help me then and there. The pharmacist was so incredibly kind, gentle and encouraging and made sure that when I was too overwhelmed to talk that the metaphorical door was open to come back and complete the conversation. Finally the diabetes specialise nurse who is also sensible, friendly, non judgemental, kind and encouraging. In the past I have struggled with medical interactions and appreciate Oak Street’s attitude and style.

I have seen some negative comment about the practice not seeing people face to face and just want to add that I am very happy with the way the practice works. I find it useful to be able to write all I want to say down and share it online, saves me forgetting things or going off on a tangent. The practice are always good at responding and we get to see a nurse or doctor if we need to.

Really appreciate the practice and staff. Thank you.
GP surgery review: oak-street-medical-pract.
Title: Amazing Doctors surgery
Rating: 5 out of 5
Visited: May 2023
I have been a patient at this surgery for about 26 years and can honestly say I have only ever received amazing care from all at the surgery. Over the years my two children suffered from various health issues varying from Ulcerative colitis to scoliosis and lots in between and every Doctor there, past and present has helped us through these horrible times.
I recently had an appointment with A (apparently this will only be published if no names are recorded) who listened to my woes and came up with an action plan, which included homework (for me to research) and bloods to have taken.
My dog had also recently died so we were unsure if this could also have been a contributing factor. 
I had the blood tests and they came back normal.
A’ called me to check up on me, we hadn’t made this appointment and I thought it was for me to chase but since I was feeling a lot brighter I hadn’t done so.
She is extremely efficient, very friendly and so easy to talk to.
She didn’t make me feel at all like my feelings weren’t validated and was sympathetic whilst listening to me babble on. 
Thank you.

I got off the phone and spoke to my daughter, repeating what A’ had told me.
I said to my daughter “oh and she’s vegan too’ (same as we are)
To which point my daughter, who now has been diagnosed with Endo, said this was the same clinician who had helped her too.
When my daughter had her appointment with A’, A’ had a plan in action straight away, reassured my daughter on everything she needed to know at the time and stopped my daughter spiralling into a “what’s the point” mind set, which once down is hard to get up again from.
A’ is an asset to your already great practice. 
Thank you from both of us.
GP surgery review: oak-street-medical-pract.
Title: Highly reommend
Rating: 5 out of 5
Visited: May 2023
My wife and I first moved to this practice 2 years ago. We have found the staff to be courteous, very helpful, friendly and  response time is very quick.
GP surgery review: oak-street-medical-pract.
Title: A knowledgeable, helpful and warm practice
Rating: 5 out of 5
Visited: March 2023
I have been continuously impressed by the team at Oak Street Practice for both myself and my two children who require frequent medical support. Every member of staff I've encountered from my GP to reception to pharmacy has been so helpful. I recently had a particularly fantastic help from a pharmacy technician who helped me when the NNUH was not able to. They are quick to see you, listen respectfully and take your concerns seriously, balancing the availability of in-person to phone appointments in a way that works. Thank you to the whole team.
GP surgery review: oak-street-medical-pract.
Title: Great Doctor
Rating: 5 out of 5
Visited: November 2022
I have been dealing with with a specific doctor for a few months now. I have had many health issues and she always takes the time to listen to me, explain things and generally goes out of her way to help me. I really couldn't ask for a better doctor.
GP surgery review: oak-street-medical-pract.
Title: Helpful Service
Rating: 4 out of 5
Visited: November 2022
Would like to express how very efficient/friendly and understanding the reception staff member was in dealing with my urgent enquiry,thankyou to whomever you were.Also a big thankyou on the callback from my doctor who listened to my dilemma and dealt with my issue immediately,prescribed the relevant medication, notified the pharmacist promptly so others were able to pick it up for me.Really pleased to be back on my feet and have mobility again after a somewhat scary episode.Thankyou to all concerned .
GP surgery review: old-catton-medical-practice
Title: Awful practice.
Rating: 1 out of 5
Visited: June 2023
When you telephone, I appreciate that the person answering needs to know a certain amount of information in order to know with whom to make you an appointment, GP or nurse, etc. 
But when you inform them that you have already tried over the counter medicines and they haven't helped, that you are having a very severe reaction to something, it is utterly ignorant of them to just tell the person on the phone to go to a pharmacist (who can only sell over the counter items which you already informed them did not help) and not even put a query through to a qualified nurse or GP!! They are being gatekeepers and potentially leaving someone at risk.
The fact that you can never get an appointment with a GP because the appointments are all booked up for the next 4 weeks!! 
Yet if by some miracle you do manage to ever get an appointment, there is barely anyone in the surgery waiting to be seen! 
The surgery used to be good but in the last year they have gone very much downhill. Very quickly. Perhaps because the only GP that used to listen to what you were actually saying, left last year.
The ones there now are not caring, they don't listen to what you're saying in any appointments. 
They fail to chase referrals after saying that they will, which means you are left without treatment for months or even over a year. 
The nurses are wonderful, if you can get past a gatekeeper to get an appointment.

Just an awful practice. Would not recommend at all.
GP surgery review: old-catton-medical-practice
Title: Would recommend
Rating: 5 out of 5
Visited: December 2022
Have recently needed to make an appointment for my newborn - the practice was able to arrange an appointment to be seen face to face by a GP on the same day. Receptionists were friendly and helpful. Always have a quick reply to messages sent via online form. Practice was quick to amend a prescription (change needed due to unavailability of prescribed medication at local pharmacy). I cannot fault the practice to date.
GP surgery review: old-catton-medical-practice
Title: Extremly Poor Service
Rating: 1 out of 5
Visited: June 2022
Trying to get a appointment is very hard. All the Surgery wants to to do is send you to other Surgeries several miles away !  I tried yesterday to make a appoinment for that day.  I was called back today offered one for tomorrow at Lionwood Road  3.4 miles away when I live very close to Old Catton Surgery.  I do not drive its two buses or Taxi ride away to Loinwood. I am an older Lady over 60 not feeling well this is an unexceptable service. This is not the first time I have been Farmed out last time was sent 6 miles to Costesssey !  Its really no use to me. Feeling very disappointed let down yet again ! Something needs to change and soon. Its got to be the Walk in centre for me this time not my own GP whom I requested to see. Surely this is wrong. If you are considering this practice do not bother !
GP surgery review: old-catton-medical-practice
Title: Not good giving appointments
Rating: 2 out of 5
Visited: May 2022
My doctor is very good indeed but the GP itself is bad. I had a. Appointment for blood test since three weeks ago and hours before it I received a message with cancellation of it giving me an option to re arrange another one in four weeks time that made 7 weeks waiting. What if I have something pretty bad?  If you don’t notice yet the Covid-19 is already controlled. Don’t use it as an excuse
GP surgery review: prospect-medical-practice
Title: Great service
Rating: 5 out of 5
Visited: August 2023
I needed a private appointment made to see a Neurologist. From 1 of the Norwich Private Hospital. I received a text message to say the earliest I could be seen was 1/11/23. I was shocked and upset as I was hoping to be seen quickly when then what NHS could offer which was around November. I contacted the Prospect Medical Practice and spoke to the secretary, I was having a panic attack. I explained that I needed something sooner and could she recommend somewhere else. She told me to give her 20 minutes and she would see what there was, within the 20 minutes she called back to say she had found one in Cambridge on 21/3/23 , she sent me a link to book it. 
I am so grateful for the time she had spent to find a private Hospital for me. I would like to thank the secretary for what she did, I really appreciate it.
GP surgery review: prospect-medical-practice
Title: Great customer service
Rating: 5 out of 5
Visited: July 2022
When I rang the surgery as soon as it opened today, my heart sank after learning I was the 19th caller in the queue. However, it only took 15 minutes for my call to be answered and I was given a same-day appointment. I have been a patient at the practice for 4 years and have always found the medical staff to be empathetic and supportive and reception team helpful and efficient, including during the very challenging early months of the pandemic.
GP surgery review: prospect-medical-practice
Title: Very responsive
Rating: 5 out of 5
Visited: March 2022
I made a morning call about a current worrying health concern and was seen in surgery later the same morning. Had blood and stool tests taken the next day and by the following Friday I hade a Colonoscopy procedure. All in under two weeks. I have found the service at my surgery and from my GP to be very effective and helpful. Reception staff are also responsive and efficient. Great service.
GP surgery review: roundwell-medical-centre
Title: No bookable appointmentd
Rating: 1 out of 5
Visited: October 2023
This surgery does not provide bookable appointments which does not work for working people. I have tried for 2 weeks to get and on the day appointment. This surgery is not meeting patients expectations on any level
GP surgery review: roundwell-medical-centre
Title: Great staff
Rating: 4 out of 5
Visited: July 2023
Just wanted to say that I know how much negativity the practice receives on social media, over the phone and in person and I think it's important to let you know that I use your practice all the time, for myself who has 2 chronic long term conditions, for my young daughter and my parents and think you all do a brilliant job. 
I have witnessed the abuse your reception staff take and they always remain calm and polite. I can see how difficult it must be to see everyone that needs an appointment but I have always been able to either see a doctor/nurse or speak to one. So thank you to you all. You do a great job.
GP surgery review: roundwell-medical-centre
Title: Not Great
Rating: 1 out of 5
Visited: May 2023
I phoned the doctors today and I was on hold for 41 minutes. Then I got through and they said sorry unfortunately they no more available  appointment today. 
If you need assistance, go to the walk-in centre or the Norfolk Norwich Hospital, what I know all they will do would give me a nebuliser. 
I suffer with extreme asthma and the answer was to meet.
And I needed help to sort out my inhalers and see a doctor, and I know that the walk-in centre or the Norfolk Norwich Hospital will not touch the inhalers if they need to be changed. 

So I was dreaming annoyed, as apparently my asthma is not emergency enough for them to help.
GP surgery review: roundwell-medical-centre
Title: Waiting for ever
Rating: 2 out of 5
Visited: May 2023
Waited for 40 minutes , only to be given an automated response to ring back later.
Why don't they say that they are busy. We are all busy.
This is very frustrating when you are trying to Advocate for a vulnerable adult.
Speaking to a real person is what we want to do as patients and professionals.
I hope this service can improve in the future.
GP surgery review: roundwell-medical-centre
Title: Receptionist
Rating: 3 out of 5
Visited: May 2023
What a helpful, pleasant lady I met at reception today 
I called in for test results , asked for a copy ..it was printed and given to me with a smile.
We are so used to unhelpful receptionists ..such a pleasant change
GP surgery review: roundwell-medical-centre
Title: Phone line
Rating: 1 out of 5
Visited: May 2023
At 15:03 on the 11th may 2023 
I started a call to the doctors to make a appointment I was number 7 in the call cue 
At 17:47 I gave up 
Do you think this is acceptable 
Because I don’t 
I spent over one hour at number one in the cue
 I hung up my anxiety was going though the roof 
I know it can get very busy at times but nearly three hours is a bit much
GP surgery review: roundwell-medical-centre
Title: Excellent practice
Rating: 5 out of 5
Visited: April 2023
Excellent practice friendly staff and doctors and very helpful whenever I've needed advice or have been concerned about something .
GP surgery review: roundwell-medical-centre
Title: Discrimination?
Rating: 1 out of 5
Visited: March 2023
All gp services have issues with appointments being in short supply, however after 3 days of getting through at 8am on the dot and still no appointments I was advised to beat the call traffic to que up outside the surgery for an appointment. I think that this is actually discrimination there are those that cannot get out of bed for an appointment be it illness or disability. Someone who is immobile (not me) is unable to get through on the line or manage to get up and out in time to que for an appointment and not everybody has Someone who can que on thier behalf. This is simply an unfair practice and could be resulting in someone very poorly not getting appointment simply because patient a with something a pharmacy could sort  was able to go and que up outside for her appointment at 7.45am.
GP surgery review: roundwell-medical-centre
Title: Pretty rubbish
Rating: 1 out of 5
Visited: February 2023
Yet again have tried to get an appointment to see a doctor/nurse only to be told to ring back tomorrow morning getting pretty fed up with this,my husband was diagnosed with heart failure in September last year because he was refused an appointment,spent many hours in the N&N (thank you allxx) went on to have a heart attack just before Christmas!!! Perhaps this needs a review
GP surgery review: roundwell-medical-centre
Title: Impossible to see a GP
Rating: 1 out of 5
Visited: February 2023
We have been trying for many days to see a GP for our little one, it is impossible to get appointment.

They have disabled most of the online system like contact forms to reach out to surgery and only available system is showing no available appointment for next 2 months.

Even if calling at 8 in morning no appointments available.

We have been having same experience for a while now.
GP surgery review: st-stephens-gate-medical-partnership
Title: Not good
Rating: 1 out of 5
Visited: November 2023
No communication, no appointments unless you want to see anyone but a GP. Been diagnosed with a serious condition 6 months ago and still haven’t seen a GP. Awful!
GP surgery review: st-stephens-gate-medical-partnership
Title: Excellent care
Rating: 5 out of 5
Visited: May 2023
I saw a GP regarding my six month old’s bowel problems. The Doctor I saw was so kind and caring, phoning me pre and post a face to face appointment and explaining every step of the process. I even got a call in the evening when the hospital said they wouldn’t review my son. I feel like we’ve been really looked after.

Also the receptionist have been really kind every time I have called me. Overall I have received excellent care.