janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: country-park-practice
Title: Helpful and nformative
Rating: 4 out of 5
Visited: March 2023
The pharmacist was well informed  as to my particular health problems and discussed suitable treatments similar to that of a doctor. He was very accommodating.
GP surgery review: country-park-practice
Title: Very good customer service
Rating: 5 out of 5
Visited: March 2023
Always very helpful and I have been using them for years and everyone is so accommodating. I have recommended this gp practice to all my friends and family in the area and I will not change.
GP surgery review: country-park-practice
Title: Most receptionists harsh on the phone
Rating: 2 out of 5
Visited: March 2023
I just call the surgery and in fact it happens all the time except for one nice receptionist. I asked for my test result and the lady replied: what are you talking about? She was rude from the start with a very harsh tone of voice.Every time I call I get that kind of cold harsh reply. They need to soften a bit.They need to show they care.You can hear if somebody is smiling on the phone but you can also hear rudeness in a tone and it's very easy to pick up.Please ask them to be a bit nicer when they answer the phone. There is no need for that. I wasn't rude so I don't understand. I 'm always dreading calling the surgery because I know I'm going to face free rudeness for no reason.I have enough of that kind of behaviour.Please do something. Retrain your staff and teach them to be kind again.Thank you.
GP surgery review: country-park-practice
Title: The Worst Practice
Rating: 1 out of 5
Visited: February 2023
Firstly, getting an appointment to see a GP is consistently an arduous challenge, making it an incredibly stressful experience. The process involves incessantly calling from 8:00 am onwards, enduring what feels like an eternity on hold. Unfortunately, there is no guarantee of actually securing a GP appointment. Although there is an online booking option, it is not the most straightforward process. I encourage you to attempt to book an appointment yourself.

Secondly, the staff at the practice exhibit an astonishing lack of friendliness. Their demeanour suggests that they view their assistance as a favour rather than an essential service. I often ponder how the practice managed to recruit individuals ill-suited for customer service. While there might be the occasional friendly person, the majority are simply rude. They exude a perpetual sense of grumpiness and appear to be harbouring resentment towards the world around them.

Thirdly, during my visit to the practice a few months ago to request a prescription recommended by a consultant at the Croydon University Hospital, the reception staff adamantly refused to approve it due to an alleged "anomaly." Astonishingly, they did not make any effort to contact the consultant or the hospital to verify the situation. Upon contacting the consultant myself, he chose an "interesting" word to describe the staff's level of competence. His assessment proved accurate. It is truly remarkable that, at times, robots exhibit more intelligence than certain individuals working at the practice.
GP surgery review: country-park-practice
Title: Amazing surgery
Rating: 5 out of 5
Visited: February 2023
Very happy with surgery which I switch to few months ago. Understanding and really taking in to account what you need and trying best to help. Finding online consultation very useful. 
Extremely happy so far.
GP surgery review: country-park-practice
Title: Good practice
Rating: 5 out of 5
Visited: February 2023
I have been with the practice for over 30 years and on the whole I've no complaints. Phoning in the morning is a nightmare, the same as most practices. However, I have found using the NHS app you can contact by email to ask a question etc, and receive a quick response, getting an appointment if necessary. Repeat prescriptions are quick and easy to do.
GP surgery review: country-park-practice
Title: Good practice
Rating: 5 out of 5
Visited: February 2023
They are very friendly staff
The practice environment very clean
The telephone booking is very good
Doctor's appointment always on time as needed.
GP surgery review: country-park-practice
Title: Listening doctors
Rating: 4 out of 5
Visited: February 2023
Despite problems getting through for an appointment once you get an appointment service is good.  Need more face to face appointments rather than phone ones.
GP surgery review: denmark-road-surgery
Title: Terrible service
Rating: 1 out of 5
Visited: February 2023
Awful surgery with terrible staff including the doctors.

They are rude and have no respect to patients.  

The doctors won't listen to you and their face expressions change and they keep telling me that only one problem and that I need to be quick. 

 I have waited to see the DR for an hour, can't they spare 10 minutes for me?  Im am going to see the Dr for a reason and I would like some respect.  

They are not professional at all.

This surgery needs to be investigated and the NHS needs to contact the patients for feedback.  

It's fear for some people to see those doctors.  They are not welcoming at all.  The kids are even scared to visit them.
GP surgery review: denmark-road-surgery
Title: Great practice
Rating: 5 out of 5
Visited: February 2023
Just want a say a big thanks you to the receptionists and the nurses who attended to me the 2 times I have visited the practice. I’ve registered as a temporary patient and They were so welcoming and accommodating. All practices should adopt that level of commitment. The nurse who did my blood test was unbelievable. I told her how petrified I am of needles. She told me don’t worry everything will be fine however I was still scared. I must say when she was finished with me I couldn’t believe it was all over. I felt hardly anything. I Wish I could stay with them. Thank you all
GP surgery review: denmark-road-surgery
Title: Good practice.
Rating: 4 out of 5
Visited: January 2023
On the positive side the practice offers a wide range of services.
On the negative side a phone call to the practice can have you hanging on for 25 minutes or sometimes more!
GP surgery review: denmark-road-surgery
Title: Awful practice
Rating: 1 out of 5
Visited: December 2022
Following on from my comments directly below, to which there still has been no response. 
Over the last few days I have tried several times to get through on the phone at 8am, only to get cut off after 15-20 minutes, by which time I have no hope of getting a same day appointment.
I ended up ringing 111 who yet again booked a same day appointment with my gp  and yet again the practice changed the day and time of the appointment, without any notification. Surely if 111 make an appointment it should be kept to. Legally an appointment made by 111 can't be cancelled by the gp, obviously a way round that is to fob a patient off with an appointment on another day and time.
This gp practice is a disgrace.
GP surgery review: denmark-road-surgery
Title: Awful service
Rating: 1 out of 5
Visited: November 2022
A member of my family rang 111 regarding their illness as they couldn't get an appointment with the practice - they had tried for 4 days. 111 arranged a same day phone call with a Dr at the practice - still no face to face available to book which is very annoying, most of the patients are intelligent enough to know when a phone call will do.
As expected no phone call happened, but an appointment suddenly appeared for a few days later on the nhs app. As they have a job it is wrong to assume they can be available at any time just in case a Dr does actually call.
Please treat your patients better and sort out the awful appointment system which is atrocious.
GP surgery review: denmark-road-surgery
Title: Very hard to get an appointment
Rating: 3 out of 5
Visited: September 2022
I am sorry to leave a critical review. I am a front line NHS clinician myself, so I understand that parts of the NHS are in a state of utter collapse. This is not the place to debate why.
My recent experience of using the practice was on the whole quite good. I have used this practice for 20 years (very rarely); generally satisfied. However, getting an appointment is immensely difficult. I have given up using the phone, and going in person to book an appointment did not work. I downloaded the "My GP" App. A nightmare which took over 2 hours to set up but did eventually get me a telephone appt. I was then seen face to face the day after, with a follow up call the next week. Actually seeing the GP was fine. But I forgot to ask for a sickness certificate. I e-mailed the practice, carefully setting out my requirements. No response. I went in, and was told that the only way to get the sickness certificate was to book another GP appt. I am back to square one - the online booking is not working for me and I don't know how I'll get this. Surely it would be better use of everyone's time if the practice were sufficiently resourced so that my e-mail request could be dealt with swiftly by the doctor. I 'm not surprised the reception staff get a bit short and rude with people (though they shouldn't). They are only human, and have to face the frustrations of the service users day in day out, caused mainly by the deficiencies in the system through under-resourcing. On the whole they were pleasant enough, but I had to work to mange my irritation, when they persistently ignored me at the window -on one occasion preferring to finish sharing something they were sharing with each other on social media . . . I would be embarrassed to treat my own patients in this way, and I don't think I ever do, despite the pressures. 
But it's easy for mangers to harangue their staff over petty issues like that, and I can live with it. My main complaint is the immense difficulty and time-wasting involved in getting an appointment. My thanks though for al teh good work you continue to do.
GP surgery review: denmark-road-surgery
Title: Don't bother calling for an appointment!
Rating: 2 out of 5
Visited: April 2022
I called for an appointment I was caller number 2 and was on hold for 25 mins. When the receptionist answered I was told that all the appointments were taken. I said I was on hold for 25 mins and second in the queue so how can all the appointments be taken. She said that they were busy with people in the reception and prioritised them. She was off hand and said I could see the nurse practitioner. I told her I've spoken to the nurse practitioner and do not want to speak to her again. She then offered me an appointment on Monday. I will see if this goes ahead. Also, why have the facility for patients to call and make phone appointments when people going there are given priority? Oddly, the Doctors are doing phone consultation so what if you need to be seen. I have been with the surgery for over 20 years and very disappointed with all this. A better system needs to be in operation and better customer service offered.
GP surgery review: denmark-road-surgery
Title: used to be good
Rating: 2 out of 5
Visited: January 2022
the surgery is not bad but the some of the receptionist are very rude and not helpful i was ignored and talk to very bad but the doctors are really nice absolutely amazing doctors and do absolutely what ever they can to help
GP surgery review: denmark-road-surgery
Title: Ver very bad service at the front desk
Rating: 1 out of 5
Visited: January 2022
Every time you call the GP you will wait on the phone over 30-45 min and you will be told by very rude receptionist no appointment left call back tomorrow when you trying to tell them you have been waiting from 8:00am how is it possible to be no 23 every time I call. This is the new telephone system they have, which is worth than before. The receptionist speaks to you like a dirt you can’t see your doctor unless they give you appointments. When I have been to the practice they let the phone ring and don’t answer it. It’s only the 2 older ladies give you good service. I have been with this practice over 20 years and the doctor’s are good but receptionist are very rude. I hate calling the practice but that’s the only way you can get to see your doctor.  you can not book in advance they will say no appointment available call back tomorrow 8:00am. The last 4 years the Practice is getting worse very disappointing.
GP surgery review: portland-medical-centre
Title: Excellent service
Rating: 5 out of 5
Visited: February 2022
Excellent online consultation. Followed up promptly and helpfully and the web portal worked very well. Prescription issued straight to the local pharmacy.
GP surgery review: portland-medical-centre
Title: Great doctors amazing team.
Rating: 5 out of 5
Visited: January 2022
Great response  from all team and really helpful dealing with online appointments. As I’m always working and busy I don’t have the time to be at the GP. The system they had been introduced is amazing.
GP surgery review: east-croydon-medical-centre
Title: Great service
Rating: 5 out of 5
Visited: June 2022
As a healthcare professional myself working in a busy A&E department, I know the current pressures the healthcare system is facing and I often see patients who are struggling to get appointments and follow up with their GP. 
Thankfully, I have never had this problem at this practice and I’ve been a patient here for 27 years. I’ve always managed to get appointments when I needed them and have been triaged appropriately to a range of services including physio, contraception clinics, nurse practitioners etc. Additionally the reception staff are always friendly and helpful both on the phone and in person. The clinicians and nurses are fantastic and I always come away from appointments feeling cared for and listened to. Overall, I’m very happy to be a patient at this practice.
GP surgery review: east-croydon-medical-centre
Title: Poor Service
Rating: 1 out of 5
Visited: May 2022
The doctor was excellent, but the reception staff were highly unprofessional, rude and unhelpful.

It's a shame that the front-of-house staff allow patients to receive such lousy service, ruining what could be a good practice. They seem to lose records regularly, fail to accept responsibility for this and leave you having to repeatedly complete the same paperwork to remain on their patient register.

The practice must introduce a robust and continuous evaluation of its receptionists to bring back some minimum standard of customer service. 

Personally l, I will be seeking an alternative GP practice, and East Croydon Medical Centre is oversubscribed and it appears that the staff can’t manage the workload.
GP surgery review: east-croydon-medical-centre
Title: Impossible to get appointments i
Rating: 1 out of 5
Visited: April 2022
Although individual medical staff- doctors and nurses have been brilliant, the service is let down by the terrible reception staff and poor processes.
I’ve been trying to get an appointment for my baby who has a cough lasting over a month after multiple calls where I’ve been on hold for half an hour I was offered a telephone call the next day in the morning (no time)- took the morning off work and of course the call came in the afternoon and I missed it. A friend who is a GP told me most practices would always see a sick baby in person as a priority, never by telephone call.
I’ve relied on A&E when I can’t get walk in appointments for injuries/infections and seen many other parents doing the same (some for things like that eczema)
During my pregnancy I was told appointments where I knew they needed to take blood pressure and urine samples would be by telephone and then called up by the doctor later in the day to ask why I hadn’t come into the surgery for it.
For my baby’s vaccinations I was told by the staff at the desk that they couldn’t book follow up appointments, I had to call up when I got home. When I did I was told I should have booked them at the desk at the last vaccination.
The staff are obviously short of time and very poorly trained, previously it was frustrating but now I have a baby it’s frightening. I’ll be changing my practice.
GP surgery review: east-croydon-medical-centre
Title: Terrible and rude receptionist
Rating: 1 out of 5
Visited: February 2022
Every single receptionist is extremely rude and incompetent. A couple of cases particularly excel in these virtues! There’s no way you can see a doctor, unless you go through a long process. Good luck if your case require a certain urgency. If you’re lucky enough to get an appointment booked, it’ll be a telephone one and chances are they’ll call you at the only time you’ve requested not to and they’ll discuss a different issue from the one you have requested the call back. Absolutely disgraceful! Clap for the NHS? Not quite…
GP surgery review: east-croydon-medical-centre
Title: Rude reception staff, hard to get an appointment
Rating: 1 out of 5
Visited: February 2022
I have been registered to this practice for 3 years now so I had experience with them before Coronavirus. My impression of the practice was the same before the virus so I am afraid that I do not think the "added stress due to Coronavirus" works as an excuse in this case.
Reception staff are very rude and dismissive. There have been numerous ocassions in the past year when I needed to speak to a doctor regarding my 1 year old son. Reception would typically give me an appointment 3 weeks later and tell me that I can take that or otherwise go to the A&E. I have very rarely been offered a call back on the day. When I was given a callback, the phone would ring once and if I missed it they would not call again. 
Reception have literally told me to go to A&E for everything and anything - even for cases that clearly did not warrant a visit there, like a nasty rash or conjunctivitis. What is the point of having a GP if you can never speak to them when you need to? 
Other than that, whenever I did get to speak to medical staff, they were capable and willing to help me. The front end experience though is bad enough to taint the entire experience.
GP surgery review: east-croydon-medical-centre
Title: The worst receptionist
Rating: 1 out of 5
Visited: February 2022
The receptionist are rude, with an attitude, they don’t care about you, inhuman and unhelpful. They tried to call me back but I didn’t have time to answer because they hang up so quickly… I don’t understand how they can work like that.
GP surgery review: cricket-green-medical-practice
Title: Appointment system failure
Rating: 2 out of 5
Visited: August 2022
Appointment booking system is really bad. Doesn’t consider those who may have learning disabilities/dyslexia or even elderly. You assume everyone can use such a tool and do not consider those who can not. Can’t even call to prebook a standard nurse appointment you are told no must be done by putting your symptoms in via the KLINIK app, I understand the need to improve patient access but that should not be a the detriment to other methods of booking. Patients should have an option of how they access care and posing such restrictions I believe heightens the risk of patient not being able to get the care they need in a timely manner. You should be able to call, book via patient access (which the surgery never has any visible appointments to book online ever), very restrictive at the moment and it feels as though you are begging for an appointment especially if your need is acute. Sometimes you even switch off the KLINK app in the middle of the day, imagine if someone required urgent appointment you may as well just shut the front doors. Really bad I think the practice should re think this one urgently. It’s very backwards way of doing things
GP surgery review: cross-deep-surgery
Title: Ultrasound
Rating: 4 out of 5
Visited: March 2023
I had an Ultrasound at this practice, which meant I did not have to attend Hospital. It was convenient and quick. The lady who performed the scan was friendly and put me at my ease.
GP surgery review: cross-deep-surgery
Title: Fantastic service
Rating: 5 out of 5
Visited: January 2023
The health  professional who   carried out my ultrasound was friendly and put me at ease even though the procedure was extremely uncomfortable . I really hope the service continues to be funded.
GP surgery review: cross-deep-surgery
Title: Brilliant practice
Rating: 5 out of 5
Visited: November 2022
Everyone at Crossdeep always goes above and beyond when dealing with patients. The reception staff are lovely. The nurses very caring and kind. And the doctors are brilliant. In addition, the practice itself is always clean and very well run. Honestly, it’s the best surgery I’ve ever been to and recommend it to everyone who moves to the area. It feels like the people working here genuinely care about the patients, which is both reassuring and refreshing. Thank you.
GP surgery review: cross-deep-surgery
Title: Great GP
Rating: 5 out of 5
Visited: November 2022
I have been a patient at Cross Deep for over 20 years. My first GP retired after a few years and was amazing and went above and beyond. My current GP (please don’t retire yet- I need you to see me out) is a fantastic GP who knows me so well as I’m sure she knows all her patients professionally speaking. I am in awe, just wish she could be cloned! I never leave reviews but this is the only way I can show my gratitude from a very grateful Angela Peters
GP surgery review: cross-deep-surgery
Title: Can’t recommend enough
Rating: 5 out of 5
Visited: October 2022
I have been with Cross Deep Surgery since I moved to Twickenham two years ago to care for my elderly uncle - he has been with them for decades. In that time I have found everyone there to be not just very good at their job (they are), but open, friendly, accessible and helpful. There is very much the feel of a small clinic serving the community at Cross Deep - something which is sadly very rare at GPs nowadays. Everyone ; doctors, clinical staff, support staff, receptionists - the whole team - have been nothing but helpful, supportive and professional through what have obviously been very difficult times for both their patients and them. I have been with a number of doctors over the years. I can’t think of a better one than Cross Deep.
GP surgery review: cross-deep-surgery
Title: Brilliant Service
Rating: 5 out of 5
Visited: September 2022
Everything good about this practice. From reception, nurses, and doctors...all really helpful and caring...and in my opinion run extremely efficiently.
GP surgery review: cross-deep-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: August 2022
Went to this GP's surgery today gor a scan and couldn't be more impressed. Seen on time, helpful and friendly service and so handy not to have to go to a hospital. Couldn't fault the treatment.
GP surgery review: cross-deep-surgery
Title: Poor access to advice
Rating: 1 out of 5
Visited: August 2022
I used the online booking system and had to wait over 3 weeks for a phone consultation  (no face to face appointments were available when I was able to attend). On my notes i said what i wanted the appointment for. The doctor was 2 hours late calling today, couldn't get through to me as by then i was on a work call and then texted me to say i needed a f2f appointment for my issues. There was no option for me to have even a brief discussion with her. The first face to face appointment available when I can attend (I was offered 1 appointment that i could not make) is  18 days  away.  This is such poor access and extremely frustrating. That means i will have waited almost 6 weeks for my appointment.
GP surgery review: cross-deep-surgery
Title: Excellent surgery
Rating: 5 out of 5
Visited: August 2022
Outstanding customer service the receptionist are always helpful and supportive and always try to assist with any issues raised -