janduplessis886/england-nhs-gp-reviews huggingface dataset:
GP surgery review: the-shrubberies-medical-centre
Title: Excellent care
Rating: 5 out of 5
Visited: February 2023
I had to attend the surgery over a period of 5 weeks, seeing two of the doctors. Each one showed concern and provided details of the next steps to be taken, keeping in touch by phone. I felt reassured by their concern and their knowledge
GP surgery review: the-shrubberies-medical-centre
Title: Amazing practice
Rating: 5 out of 5
Visited: January 2023
I feel incredibly lucky to be a patient at this surgery.  Every interaction I have had with staff at The Shrubberies has been exceptional.   They treat patients with care and kindness and always try to accommodate patient needs.
GP surgery review: wanstead-place-surgery
Title: A very good practice
Rating: 5 out of 5
Visited: August 2023
I went there recently and as always 
The staff were very helpful.  
And offered advice to me.  
I would definitely recommend this surgery 
To friends.
GP surgery review: wanstead-place-surgery
Title: What Makes a Good Practice
Rating: 5 out of 5
Visited: June 2023
For me, the shabbiness of the.building makes no difference. The team is all that matters and the one at Wanstead Place is kind, dedicated and professional.They do their best and that is all I expect. I am so grateful.
GP surgery review: wanstead-place-surgery
Title: Reliable
Rating: 5 out of 5
Visited: February 2023
Considering the experiences I had to make with my last surgery, here I have been in safe hands and have been able to converse in my mother tongue too. I am so grateful for all the help and advice I recieved with such personal care that I would highly recommend the surgery. Specifically for the competence of the doctors.
GP surgery review: wanstead-place-surgery
Title: exemplary service accross the board
Rating: 5 out of 5
Visited: October 2022
Receptionists, nurses and Doctors are helpful, professional and friendly. The GP who prompted me to get a PSA test and then referred me on to the urologist, phoning me personally on a couple of occasions probably saved my life, extremely grateful.
GP surgery review: wanstead-place-surgery
Title: Impossible to get appointments
Rating: 1 out of 5
Visited: May 2022
Hi,

At this practice is impossible to get an appointment, my baby had a fever 39 they told there are no appointments available, and sent us to AI, the practice opens at 08:00, I called at 08:01 and there wasn’t appointments available, I been waiting to be called back for one hour, is very frustrating, it looks they don’t have capacity at all, and a very bad management.
GP surgery review: elsdale-street-surgery
Title: Excellent GP Practice
Rating: 5 out of 5
Visited: November 2023
I can't thank my GP at Elsdale enough for looking after me so well as I've gone through a cancer diagnosis, surgery etc. I've felt so supported throughout, it has made a huge difference to how I am able to manage my life with ongoing treatment. I have also received very compassionate care from the nurse who saw me weekly to change my dressings and nothing was too much trouble. The reception team are always kind and have helped me get the appointments I've needed. I feel blessed to be a patient at Elsdale Surgery.
GP surgery review: elsdale-street-surgery
Title: Excellent nurses
Rating: 5 out of 5
Visited: November 2023
The nurses at this practice are outstanding. They are kind and warm and as someone with a needle phobia, I found them to be so understanding and gentle when I had to have a blood test today and a tetanus a few months back. They have also been similarly supportive when I have had cervical smear tests. I feel lucky to have this practice on my doorstep. Thank you.
GP surgery review: elsdale-street-surgery
Title: Fantastic practice
Rating: 5 out of 5
Visited: November 2023
I have been with this practice for 5 years, and cannot recommend them highly enough. I have had a number of health issues, more recently diagnosed with cancer, and have received faultless service. They have been extraordinarily compassionate, diligent and incredibly efficient. They have even called me in just to see if there is anything more they could be doing for me.  The engage consult system they are using has also been a faultless experience for me, with one issue with my eyes, for which they refer you to an optician, it was 25 mins from hitting the engage consult button to sitting in the opticians waiting to be seen. Exceptional.
GP surgery review: elsdale-street-surgery
Title: Overall the practice is amazing
Rating: 0 out of 5
Visited: September 2023
They are always helpful, I forget my sons scooter hours later I decided to call and inform them to look for it, they found it where I left it and called me and came to collect it, also every time I come I have been seen as soon as possible, overall the practice is amazing
GP surgery review: elsdale-street-surgery
Title: Services are very good
Rating: 5 out of 5
Visited: July 2023
Our family started to register for Adelaide Street Surgery in July and felt that the British NHS medical system saw some hope.
GP surgery review: elsdale-street-surgery
Title: Wonderful practice and staff
Rating: 5 out of 5
Visited: June 2023
Experiences have always been good or really good. The reception staff have always been kind to me and the doctors always take their time to go through my problems
GP surgery review: elsdale-street-surgery
Title: Caring practice
Rating: 5 out of 5
Visited: June 2023
Always made to feel comfortable
Reception alway covered good telephone manner when you call spoken to kindly with good advice your appointment is always kept to a good time doctors give good advice and guidance along with answers to your questions with good health tips too so doctors and nurses are often a professional skills and caring nature
GP surgery review: elsdale-street-surgery
Title: blood test at the surgery
Rating: 0 out of 5
Visited: June 2023
I was called in to have a blood test due to low sodium in the blood. I arrived at the surgery, told to go upstairs and waited to be called by the nurse. The nurse explained why I had been called in for the test. The blood was taken and now I await the outcome.
GP surgery review: elsdale-street-surgery
Title: Its good to have this service locally.
Rating: 0 out of 5
Visited: June 2023
Went for a blood test, got called on time, nurse was nice, job done, all good. I didn't feel very good as I had to wait a while for an appointment. It is good to be able to have a blood test locally at the GP and not go through the Homerton rigmarole. Just a shame they're not more readily available.
GP surgery review: elsdale-street-surgery
Title: I felt listened to
Rating: 0 out of 5
Visited: June 2023
Went in with with a swollen leg.  
The doctor was thorough and I left satisfied with the result.  
I felt listened to.
GP surgery review: the-wick-health-centre
Title: The best GP I’ve ever had
Rating: 5 out of 5
Visited: June 2023
I have had quite a lot of different GPS since I moved to London after moving around. I can tell you with all the confidence in the world that this is by far the best. The most caring and kind staff, from reception right up to the lead GP. They really want to listen and respond to any issues you’re having and ask thorough and meaningful questions. It’s always pretty easy to get an appointment, and get through to reception. I’ve always been referred to the appropriate clinician and had fab experiences. I’m struggling with some complex physical and mental health needs at the moment, and this team look after me so well. I never want to go to another GP.
GP surgery review: the-wick-health-centre
Title: Great practice
Rating: 5 out of 5
Visited: May 2023
Had to book appointment for my brother and was dreading it. I was so pleasantly surprised. Good queuing system. Registered and called back within minutes. Polite friendly helpful staff. Appointment made. Seen within Two hours. No hanging around. Thank you so much. Keep up marvellous work. Thank God for our NHS.
GP surgery review: the-wick-health-centre
Title: Appalling service for a gp practice
Rating: 2 out of 5
Visited: December 2022
I was sick from work on the 15 December 2022, then that Saturday I did a test for covid I tested positive which was not good, I let my work place no about me being positive. After christmas I contacted the doctor wick health centre e9 explaining my joints where hurting they said it was Post covid-19 arthralgia.
The moral of the story, I had blood test done from the Monday and it was the receptionist giving me my results is that even right. And on top of that, I called to get a call back from Wednesday and so-called system crashed and was never contacted. I have numbness going on my right leg top part which I had for nearly 2 days. Then Friday was told there where no more appointments it’s full, they will call me Monday today between 10am to 1pm. What is going in the wick health centre, this is not service this a mess in the making.
 Disgusting service!!!!
GP surgery review: trowbridge-practice
Title: Impossible to get an appointment
Rating: 1 out of 5
Visited: May 2023
There’s an app, but if you don’t have a specific ailment then you’ll need to call. Lines open at 8am, you’ll be in the phone for 20 minutes and, if you’re lucky, you might get an appointment.

Once you speak to a real person, they’ll be short and try redirect you to the app. Resist and ask them to book you in!

When you turn up, if you can get the assistants attention (usually they’ll be doing tasks more important than you), you’ll have an appointment. Well done. You made it. 

Good luck!
GP surgery review: trowbridge-practice
Title: Can not see a doctor
Rating: 2 out of 5
Visited: March 2023
The practice is open with no doctors maybe 1 nurse. The seating area is not very clean. When you call you are no. 19 in the queue that's on a Friday morning.
GP surgery review: trowbridge-practice
Title: Good practice, would recommend
Rating: 5 out of 5
Visited: September 2022
Very easy to register via Dr iq app rather than with printed forms and rental contracts. Over the last year I have never had a problem getting an appointment, within one week for simple contraception and within one day for pain. The staff are very thorough and knowledgeable, if not particularly friendly, but certainly no rudeness, just efficiency and I can appreciate that in these times of under funding.
GP surgery review: trowbridge-practice
Title: Said I didn't have an appointment
Rating: 1 out of 5
Visited: September 2022
Went for an appointment the receptionist said I am going home all doctors have finished at 430pm. Another man receptionist took over looked me up and did have an appointment she was giving me all false information. Would not recommend this doctors atall.
GP surgery review: trowbridge-practice
Title: Best GP practice
Rating: 5 out of 5
Visited: January 2022
I've been with this practice since 2003 and have always had positive experiences... Bar one rude receptionist a few months ago... GPs are always quick to respond and refer on for further investigations if needed. They listen and show empathy. DrIQ is an added bonus to the great service from all the staff at this practice.
GP surgery review: well-street-surgery
Title: Always satisfied.
Rating: 5 out of 5
Visited: November 2023
I have use this surgery for many years now and have found in the vast majority of visits the very best of treatment by both reception staff and doctors.
The doctors have been thorough and sympathetic always.
GP surgery review: well-street-surgery
Title: Terrible reception
Rating: 1 out of 5
Visited: October 2023
I had an appointment booked and could not get though to cancel and re book it took me over two hours to get through this wasn’t the first time or the last every time I’ve had an appointment or just generally trying to get through I cannot do so as no one answers the phone there’s also been a numerous number of occasions where the phone has been picked up after about an hour and the staff not all can be very disrespectful impolite as if they just can’t be bothered to do the job or take down the information given some staff can be really friendly and welcoming same as on arrival
GP surgery review: well-street-surgery
Title: Dreadful administration
Rating: 1 out of 5
Visited: April 2023
As usual , I find that the practice cannot be bothered to update my records by reading , understanding and acting upon letters from U C L H concerning my appointments,  health and/or prescription updates. This is quite shocking. And then it takes over an hour to get through to the Surgery to speak to someone about it.  A nice receptionist, who, because of your streamlined procedures, cannot put me through to any one to talk to about the changes needed in my prescribed drugs. Result? Repeat prescription will be delayed. Please note that this is not the first time this has happened. I now realise that letters from consultants are not even read or attached to my notes. If they were, then why are repeat prescriptions not changed as a result? This is not an acceptable level of service. Get a grip, for goodness sakes. Practice Management needs to be improved, or better still changed..
GP surgery review: well-street-surgery
Title: bad management of this practice
Rating: 1 out of 5
Visited: March 2023
very bad system of booking appointments. this inflexible system does not acknowledge or takes into any consideration individuals with difficulties in accessing the online system. unhelpful and inconsiderate people answering the phones who only know to direct you to the online system. Is our health in the hands of 'a computer says no' system?
GP surgery review: well-street-surgery
Title: Incredibly rude receptionist
Rating: 1 out of 5
Visited: February 2023
Absolutely appalled by the treatment I received by one of the receptionists on the phone today. I asked for some advice and guidance and they were rude, hostile, and passive aggressive. When I politely called them out for being passive aggressive but thanked them anyway, they immediately hung up on me. Very disgusted by the way this clinic is ran.
GP surgery review: well-street-surgery
Title: Very supportive
Rating: 5 out of 5
Visited: January 2023
I have a long term illness and the Well Street practice have been helpful with everything, getting me to specialists, dealing with my employer, benefits, everything. As it's a large practice there are also some specialist staff onsite.I would recommend Well Street to anyone.
GP surgery review: well-street-surgery
Title: First Contact Physio
Rating: 5 out of 5
Visited: November 2022
I had an appointment with the physio about a painful elbow (following a fall). The appointment was thorough and I was made to feel at ease. The First Contact Physio gave me exercises to help and said he would be in touch. He later phoned me and suggested a referral for an x ray. He let me know the results of the x ray and suggested a referral to physio. His onward referrals were clear and timely and I have an appointment in December. 
This was not an emergency and I was very impressed by the care shown by the member of staff He was excellent and an asset to Well St Surgery.
GP surgery review: well-street-surgery
Title: Dedicated and caring practice
Rating: 5 out of 5
Visited: July 2022
My family has been going to Well Street Service for over 5 years. We've received a lot of excellent care from them over the years. Lots of great doctors, who are obviously very busy, but take the time to try to figure out what is wrong and work with you for possible solutions.
GP surgery review: well-street-surgery
Title: Awful practice management
Rating: 1 out of 5
Visited: June 2022
We have been trying to secure a polio vaccine appointment for our toddler but it took no fewer than 5 attempts to get a straight answer out of anyone. They appear to have opted out of the scheme. They also take days to reply to online queries, made me wait 45 minutes for them to run off something I was told was important ended up being two pages of URLs for a service I could have got online. 
When I had a critical reaction to antibiotics, the paramedics couldn't get through on the emergency line that is supposed to be reserved for their use. They took a risk by administering care themselves - out of protocol - and subsequently saved my life. But the surgery never apologised for their terrible  service. 
Scheduling is a nightmare, reception staff are curt and overworked and it doesn't seem like senior partners care. There is no continuity of care and management is disorganised and disappointing. They used to be really good. But now they really are a liability.
GP surgery review: well-street-surgery
Title: Excellent service
Rating: 5 out of 5
Visited: June 2022
on 6th June I attended the Well St Surgery for an Annual check up with the Nurse - on time, friendly and efficient. I mentioned a concern and my frustration with the online triage and booking. The nurse passed me to Reception (new, friendly and efficient) who helped me complete the booking. The GP contacted me and arranged a chest Xray at Homerton and sent me the details.
I attended the wonderful Homerton Hospital the following day and had the xray.
Many thanks to Well St Surgery
GP surgery review: the-allerton-road-surgery
Title: Positive experience
Rating: 1 out of 5
Visited: October 2023
I had a wonderful experience this morning regarding this surgery. I laughed so hard that I wet my knickers. The reason for such joy ? I found out that CQC had finally got round doing the routine inspection on this enterprise (it is indeed openly and proudly primarily an enterprise and not primary health care service) and found it to be "good".
GP surgery review: the-allerton-road-surgery
Title: A very peculiar practice
Rating: 1 out of 5
Visited: August 2023
1. 1 found out by accident from reception staff that a telephone appointment with a GP had been arranged for me without any prior contact and I duly made note of the time. However, this appointment never took place. I rang the reception both on the day and 24h after the appointment time and asked for the appointment to be rearranged, but was told there were none available – no advice was offered re. what led to the appointment being made or how should I proceed now with non-availability of appointment.
2. I again found out from reception staff that appointment was made for me without my consent or knowledge – this time to attend in person  at the surgery with non-medical staff. I informed this member of staff that it was not possible for me to attend at the proposed time; I assumed they  would cancel the appointment. Now, only at the eve of the (presumably cancelled) appointment I am getting the same time offered on repeat by text message – however many times I choose the cancel option, the same offer keep on popping back. In other words there no option. This is a very peculiar practice indeed.
GP surgery review: the-allerton-road-surgery
Title: Fantastic GP
Rating: 5 out of 5
Visited: August 2023
I always have a great experience when I visit the practice, especially when I see a certain GP. This doctor is always very thorough and very nice. You can talk to her about anything
GP surgery review: the-allerton-road-surgery
Title: Best Practice
Rating: 5 out of 5
Visited: August 2023
I don't know why some people aren't considerate of how much work receptionists and GP's have to deal with on a day to day basis.
Reception staff are wonderful and it is not their fault there is no appointments available and that the system has changed they simply follow guidlines.
I have always had a good experience in this surgery and they go above and beyond for me there was no appointment for the nurse to get my baby to have her imms and she is a vulnerable patient and a receptionist went above and beyond to make sure she found one for me on the hub I didn't even need to call back she gave me a call and I was so thankful! Thank you to all staff :)
GP surgery review: the-allerton-road-surgery
Title: Very rude receptionist
Rating: 1 out of 5
Visited: April 2023
I had appointment been cancelled last min , or doctor two weeks in row don’t call back for results and the worst is how rude receptionists are. Very poor management. Looking into changing surgery
GP surgery review: the-allerton-road-surgery
Title: Very rude receptionist and supervisor
Rating: 2 out of 5
Visited: April 2023
For the recent month everytime I go to the surgery I encountered rudeness from receptionists especially their supervisor. Speaking bad bout patients out loud when they hang up. Unbelievable. I write this review so management can be aware. I live in lordship park and know few of you patients who share the same sentiment 
I have been in Allerton a long time but I have to say I regret the lovely receptionist who was there not so long ago. Otherwise the nurses are very pro and all doctors are great. Shame the front desk have so poor manners.
GP surgery review: the-allerton-road-surgery
Title: Efficient, Professional, Friendly practice
Rating: 5 out of 5
Visited: December 2022
I joined this practice about 2 years ago and my husband more recently. Everyone I have contact with at this practice is polite, helpful and sensitive. The doctors are knowledgeable and get things moving with ailments. The nurses are experienced and reassuring. The reception staff are efficient with admin and welcoming. I feel my health is in better hands than our previous practice.
GP surgery review: the-allerton-road-surgery
Title: Best practice
Rating: 5 out of 5
Visited: December 2022
I saw the physiotherapist on the 16/12 and she was extremely helpful, she explained everything to me and was very thorough. In my opinion Allerton Road is the best practice and I’m very grateful to be a patient there.
GP surgery review: the-cedar-practice
Title: Poor service
Rating: 1 out of 5
Visited: December 2023
I went to show my problem which had got to do with my kneecap and I have a big lump which causes pain & the doctor didn’t even bother to touch my knee and examine it. She was very rude and said because you’re going to ask 2 questions I don’t have time to talk long about it and just asked me what my other problem is which I then told her about that too and then nothing happened. She just referred me for a scan. I felt so uncomfortable, she was taking notes on the computer after she had stopped she asked anything else in a very sarcastic manner I said no, nothing else thank you and just left. She had zero eye contact, it was such an awkward situation I felt severely uncomfortable.
GP surgery review: the-cedar-practice
Title: Cedar practice
Rating: 2 out of 5
Visited: August 2023
I called for an emergency that I was very sick and weak. The doctor asked to come the day after but I missed the appointment because I was vey weak to walk they called me and told me that I shouldn’t do that I understood in the same time it was their fault because I told them I’m not feeling well to walk there. After a doctor called and been very rude instead of being helpful.
GP surgery review: the-cedar-practice
Title: Thorough and patient
Rating: 0 out of 5
Visited: June 2023
Had an appointment with the doctor. It was a follow up appointment, after blood tests & x-rays. The doctor was very thorough, referred me for a scan and to see a specialist. Even though my appointment overran, the doctor did not betray impatience!!  
Despite Cedar Practice having lost 2 longstanding GPs to retirement and 1 to sabbatical leave within the past few years, it seems the remaining GPs are more than capable of keeping the ship afloat!  
The only issue for me is the tricky system for getting an appointment in the first place!