{"title": "About console permissions in your devices", "url": "https://support.expel.io/hc/en-us/articles/12871722483347-About-console-permissions-in-your-devices", "date": "2023-01-09T15:29:41Z", "contents": "As you connect your devices to Workbench, you provide Workbench access to\nthose devices through permissions in the devices. These permissions vary from\n1 device technology to another, but we typically need at least Read access to\nyour devices to pull in any logs from those devices into Workbench.\n\nWithout minimum permissions to your devices, the SOC analysts are limited in\ntheir insight into your technology. This can mean they surface more benign\nalerts to your team for further investigation, resulting in increasing the\nworkload for your team, and resulting in alert fatigue.\n\nIf you grant Read access to your devices, we can investigate the device and\nthe logs more deeply and surface relevant alerts to you in Workbench. Allowing\nExpel visibility into the console of your security devices helps our SOC\nanalysts make better decisions on whether an alert is benign or malicious. It\nalso allows our SOC analysts to perform health checks to make sure Workbench\nis not missing alerts from your security devices. Depending on what your\norganization purchased from Expel, the SOC analysts may even be able to\ncontain and/or remediate the issues on your behalf.\n\nUltimately, the more permissions you can grant Workbench, the better and\nfaster the SOC analysts can find and investigate alerts in your environment.\n\n"}