Gw mau tau Rujukan dari Pengurusan konflik. Jelasin dalam bahasa melayu

Baron, R. A. (1997). Positive effects of conflict: Insights from social cognition. In C. K. W. DeDreu & E. Van de Vliert (Eds.), Using conflict in organizations (pp. 177–191). London: Sage.

Batcheldor, M. (2000) The Elusive Intangible Intelligence: Conflict Management and Emotional Intelligence in the Workplace. The Western Scholar, Fall, 7-9

Blake, R. R., & Mouton, J. S. (1964). The managerial grid. Houston, TX: Gulf.

Borisoff, D., & Victor, D. A. (1989). Conflict management: A communication skills approach. Englewood Cliffs, NJ: Prentice-Hall.

Eunson, Baden: Conflict Management. John Wiley & Sons, Australia 2012, .

Follett, M. P. (1940). Constructive conflict. In H. C. Metcalf & L. Urwick (Eds.), Dynamic administration: The collected papers of Mary Parker Follett (pp. 30–49). New York: Harper & Row. (originally published 1926).

Rahim, M. A. (1992). Managing conflict in organizations (2nd ed.). Westport, CT: Praeger.

Thomas, K. W. (1976). Conflict and conflict management. In M. D. Dunnette (Ed.), Handbook in industrial and organizational psychology (pp. 889–935). Chicago: Rand McNally.

Ishak, A. W., & Ballard, D. I. (2012). Time to re-group: A typology and nested phase model for action teams. Small Group Research, 43(1), 3-29. oi:10.1177/1046496411425250