Jabarkan Bank Negara Malaysia dari Syed Ariffin Abu Thahir dalam bahasa melayu

Senior Executive (Acting Manager) (January 2007 – January 2011)

Primarily responsible for formulating, designing, developing, and implementing IT projects that deliver quality IT solutions, within stakeholder expectations, and according to agreed timeline and cost.

Manage the availability, reliability, and performance of the system. To ensure maximum system uptime and optimal system response time, with minimal business disruptions, according to the established service level agreement (SLA).

Provide value-added IT advisory and consultancy services to stakeholders via an in-depth understanding of the stakeholders’ business areas, anticipating the needs of stakeholders, and continuously keeping abreast of the latest applicable technology to support the various business areas

Gather and analyze business requirements, taking into consideration the immediate and future business needs and conceptualize the requirements in order to surface the required functionalities, inter-linkages with other dependent processes, issues and concerns, and stakeholders’ coverage

Manage the support and maintenance activities for applications in the production environment, which includes performing application health checks, preparing impact analysis, performing trend analyses on reported problems/issues, making recommendations, and implementing fixes and change requests to enhance the application software

Ensure implementation of software infrastructure and system enhancements are done according to change management standards and best practices

Manage and provide support services to stakeholders: To ensure that all reported incidents, problems, and issues are resolved conclusively in the shortest possible duration, with no disruptions to critical business operations.

Successfully undertaken and implemented the Enterprise Portal project where the appointed vendor failed to deliver within the specified timeline.

Translate current and future business needs into IT solutions that support the achievement of business objectives and strategic results.

Undertake continuous system and process improvements by benchmarking with industry standards or models, best practices, and methodologies, and ensuring they are in accordance with BNM’s guidelines and stakeholder expectations.

Manage relationships with stakeholders ensuring that IT services deliver value-add and stakeholder satisfaction.

Established a complete Customer Relationship Management system where it stores the history of all customers and transactions in order to serve the customer better

Managing Contact Centre business process to enhance responsiveness and effectiveness in handling multi-channel public inquiries as well as optimal usage of the infrastructure and continuous service availability

Initiate and successfully implemented Bank Negara e - payment system called e Spick

Established a complete solution and knowledge repository for application for future reference

Report to management on weekly basis on the progress of each project and issues

Awarded the most outstanding award by Governor for the past 2 years