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Garuda Indonésia is a full-service airline, in contrast with the 'no frills' low-cost carrier. The class configuration is divided into first (on Boeing 747-400s), business, and economy class.

It currently operates flights to a total of 45 destinations (21 domestic, 24 international) throughout East and South East Asia, Australia, New Zealand, and the Middle East. Garuda Indonesia also offers flights to 13 other international destinations through code-share agreements with China Airlines, China Southern Airlines, Malaysia Airlines, Korean Air, Gulf Air, Qatar Airways, Silkair, Vietnam Airlines, and Philippine Airlines. Taking these routes into account, Garuda Indonesia's route map extends to Western Europe.

A 24-hour call center is available for local customer access. The e-tickets system (paperless or electronic ticket) has been introduced on all domestic flights and flights to Singapore originating in Jakarta. This system computerizes ticketing method, in which a traditional paper ticket is no longer required.