Saya mau tau Lain rupanya, lain tindakannya. dari Kebolehgunaan. Jelaskan dalam bahasa melayu

Perhatikan bahawa pepatah-pepatah tersebut disusun dari paling penting hingga paling remeh.

Donald A. Norman (2002), The Design of Everyday Things, Basic Books, ISBN 0-465-06710-7

Jakob Nielsen (1994), Usability Engineering, Morgan Kaufmann Publishers, ISBN 0-12-518406-9

Jakob Nielsen (1994), Usability Inspection Methods, Morgan John Wiley & Sons, ISBN 0-471-01877-5

Ben Shneiderman: Software Psychology, 1980, ISBN 0-87626-816-5

Andreas Holzinger: Usability Engineering for Software Developers, Communications of the ACM (ISSN 0001-0782), Vol. 48, Issue 1 (January 2005), 71-74

Alan Cooper: The Origin of Personas, http://www.cooper.com/insights/journal_of_design