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The Vista User Experience Guidelines also address the issue of "tone" in the writing of text used with the Aero user interface. Prior design guidelines from Microsoft had not done much to address the issue of how user interface text is phrased, and as such, the way that information and requests are presented to the user had not been consistent between parts of the operating system.

Research done by Microsoft informed them that users were finding Windows difficult to use and understand. Users were dissatisfied or felt insulted because of the phrasing of some messages. In particular, computer terminology and jargon were overused and used inconsistently, creating a barrier to understanding for newer users, and messages were unclear or perceived as patronizing.

The guidelines for Vista and its applications suggest messages that present technically accurate advice concisely, objectively, and positively, and assume an intelligent user motivated to solve a particular problem. Specific advice includes the use of the second person and the active voice (e.g. "Print the photos on your camera") and avoidance of words like "please" and "sorry".