Coba jelasin Bacaan lanjutan dari Manajemen mutu dong

Juran, Joseph M. and Joseph A. De Feo, "Juran's Quality Handbook", 2010, ISBN 978-0-07-162973-7

Process Assessment and Improvement ISBN 0-387-23182-X

Pyzdek, T, "Quality Engineering Handbook", 2003, ISBN 0-8247-4614-7