Jelaskan Kerangka kerja dari Manajemen Layanan Teknologi Informasi

Kerangka kerja (framework) yang dianggap dapat memberikan contoh penerapan ITSM di antaranya:

Information Technology Infrastructure Library (ITIL)

Control Objectives for Information and Related Technologies (COBIT)

PRM-IT IBM's Process Reference Model for IT

Business Information Services Library (BISL)

eSourcing Capability Model for Service Providers (eSCM-SP) dan eSourcing Capability Model for Client Organizations (eSCM-CL) dari ITSqc for Sourcing Management.