Coba jelasin 2000s dari Neighbours dong

In the 2000s, rival soap opera Home and Away emerged as more popular than Neighbours in Australia. As of 2004, Neighbours was regularly attracting just under a million viewers per episode.[163] In 2007, Home and Away was averaging 1.4 million viewers in Australia to Neighbours' 700,000.[166] During the revamp of 2007, the episode broadcast on 23 July 2007 saw the introduction of a new family, updated sets, new theme music and graphics.[167] Ratings for that episode averaged 1.05 million viewers in the 6:30 pm. slot.[168] It was the first time the programme's viewing figures had topped 1 million in 2007.[169] By the end of 2007 it was reported that producers had hoped the Neighbours revamp would push the ratings up to between 900,000 to 1 million an episode. It had, however, resulted in a more modest boost, with ratings hovering at about 800,000 a night. The same viewing period had shown an increase in ratings for Home and Away, which was now averaging 1.4 million viewers every night.[170]

In February 2008, new executive producer Susan Bower announced that she would be implementing further changes to the programme. Bower promised to retain the return to traditional Neighbours values, but with an injection of drama that remains recognisable and relevant. Ratings rose to almost 900,000 in mid-2008, but generally ratings begin to fall towards the end of each year, usually averaging around 700,000.[171] On 17 July 2009, during the aftermath of the Parker family's car accident and the dramatic death of Bridget Parker (Eloise Mignon), Neighbours achieved higher ratings than Home and Away. Neighbours achieved 998,000 viewers and placed 6th for the night, while Home And Away placed 7th.[172]