instruction:
In this task, you will be shown a passage. You need to write a fill-in-the-gap question based on your understanding of the events that might be inferred from the passage. Your question should be answerable based on the passage and only have one correct answer. Show the gap in your question with a _ .
question:
Energy giant Scottish Power is mired in disputes and struggling to clear a giant complaints backlog — six months after it promised to clean up its act. Money Mail’s postbag is still overflowing with letters from angry readers, despite the company’s vow to change its ways after scooping our Wooden Spoon award for rotten customer service. In January, after the power firm scooped our ‘gong’, boss Neil Clitheroe promised an overhaul, blaming its problems on a botched £200 million computer upgrade. The firm had been under siege from irate customers for much of last year. We handed a dossier to Scottish Power as complaints poured in and alerted regulator Ofgem last summer.Angry readers are still receiving rotten serviceScottish Power received more complaints than eight rival energy firms combinedBoss Neil Clitheroe says firm is on track to clear issues by end of the year
answer:
The 71-year-old retired flooring contractor, from Troon, South Ayrshire, was sent a letter in December to say his _ account was £759 in credit.


question:
Two women who were part of a group that repeatedly searched Mississippi's capital city for black people to assault were sentenced Thursday to multiple years in federal prison for their role in the 2011 hate killing of 47-year-old James Craig Anderson. U.S. District Judge Henry T. Wingate on Thursday sentenced Shelbie Brooke Richards, 21, of Pearl to eight years in prison on one count each of conspiracy to commit a hate crime and concealing the crime by lying to police. In a separate hearing earlier Thursday, Wingate also sentenced Sarah Adelia Graves, 22, of Crystal Springs to five years in prison for one count of conspiracy to commit a hate crime.Sarah Graves, 22, and Shelbie Richards, 21, pleaded guilty to conspiring to commit the 2011 hate crime - Graves got five years, Richards received eightThe women were among 10 white teens who left a party in Rankin County to find black men to assault in Jackson, which they called 'Jafrica'Both women were in Deryl Dedmon's truck when he fatally ran over James Craig Anderson, 47, in June 2011
answer:
Hiding their faces: The family of Shelbie Richards hide their faces from photographers outside the federal courthouse in Jackson following _' sentencing Thursday.


question:
This is the emotional moment a South Carolina Republican Rep fought back tears to deliver an impassioned speech imploring her colleagues to vote to take down the Confederate flag by Friday. Jenny Horne wept as she scolded members of her own party for trying to stall the debate over removing the flag from the Capitol grounds and reminded her colleagues she was a descendant of Confederate President Jefferson Davis. 'I cannot believe that we do not have the heart in this body to do something meaningful such as take a symbol of hate off these grounds on Friday,' Horne screamed into a microphone.Republican Rep Jenny Horne broke down in tears as she delivered speechDelaying removal of flag would add 'insult to injury' for victims, she saidImpassioned speech came after group of Republicans mounted oppositionHouse eventually approved its removal in a stunning reversal early todayHorne reminded the floor she is a direct descendant of Confederate President Jefferson Davis
answer:

She said later during a break she didn't intend to speak but got frustrated with fellow _.