In this task, you will be shown a passage. You need to write a fill-in-the-gap question based on your understanding of the events that might be inferred from the passage. Your question should be answerable based on the passage and only have one correct answer. Show the gap in your question with a _ .

Energy giant Scottish Power is mired in disputes and struggling to clear a giant complaints backlog — six months after it promised to clean up its act. Money Mail’s postbag is still overflowing with letters from angry readers, despite the company’s vow to change its ways after scooping our Wooden Spoon award for rotten customer service. In January, after the power firm scooped our ‘gong’, boss Neil Clitheroe promised an overhaul, blaming its problems on a botched £200 million computer upgrade. The firm had been under siege from irate customers for much of last year. We handed a dossier to Scottish Power as complaints poured in and alerted regulator Ofgem last summer.Angry readers are still receiving rotten serviceScottish Power received more complaints than eight rival energy firms combinedBoss Neil Clitheroe says firm is on track to clear issues by end of the year
The 71-year-old retired flooring contractor, from Troon, South Ayrshire, was sent a letter in December to say his _ account was £759 in credit.

(CNN) Russian President Vladimir Putin congratulated US President-elect Donald Trump, rather than President Barack Obama, in his annual New Year's greetings statement to foreign heads of state and government. However, Putin did convey his seasonal greetings to Obama, his family and the American people in a separate statement earlier Friday, while responding to the latest wave of US sanctions against Russia. In his annual greetings statement, Putin expressed hope that after Trump is sworn in as US President on January 20, the two countries, "acting in a constructive and pragmatic manner, will be able to take real steps to restore the mechanisms of bilateral cooperation in various areas and take their interaction in the international arena to a whole new level."Putin said he hoped for "real steps" to restore US-Russia relations under Donald TrumpPutin's New Year's greetings mentioned Trump but not President Barack Obama
The Obama administration said its measures were in response to allegations that _ had interfered in the 2016 US presidential election campaign.

(CNN) On the first day of the new school year in Russia, students learned an important lesson directly from their president -- who he thinks will rule the world. Speaking to students during a national "open lesson" from the city of Yaroslavl, northeast of Moscow, Russian President Vladimir Putin said the country that takes the lead in the sphere of computer-based artificial intelligence (AI) will rule. "Artificial intelligence is the future not only of Russia but of all of mankind," said Putin. "There are huge opportunities, but also threats that are difficult to foresee today." "Whoever becomes the leader in this sphere will become the ruler of the world," he said, adding that it would be better to prevent any particular "pair of hands" from achieving a monopoly in the field.The Russian President gives an "open lesson" to more than a million schoolchildren"Whoever becomes the leader in this sphere will become the ruler of the world," he says

While in _, Putin didn't miss the opportunity to show off his hockey skills during a visit to a new school.