In this task, you will be shown a passage. You need to write a fill-in-the-gap question based on your understanding of the events that might be inferred from the passage. Your question should be answerable based on the passage and only have one correct answer. Show the gap in your question with a _ .

Input: Consider Input: Energy giant Scottish Power is mired in disputes and struggling to clear a giant complaints backlog — six months after it promised to clean up its act. Money Mail’s postbag is still overflowing with letters from angry readers, despite the company’s vow to change its ways after scooping our Wooden Spoon award for rotten customer service. In January, after the power firm scooped our ‘gong’, boss Neil Clitheroe promised an overhaul, blaming its problems on a botched £200 million computer upgrade. The firm had been under siege from irate customers for much of last year. We handed a dossier to Scottish Power as complaints poured in and alerted regulator Ofgem last summer.Angry readers are still receiving rotten serviceScottish Power received more complaints than eight rival energy firms combinedBoss Neil Clitheroe says firm is on track to clear issues by end of the year

Output: The 71-year-old retired flooring contractor, from Troon, South Ayrshire, was sent a letter in December to say his _ account was £759 in credit.


Input: Consider Input: (CNN) What do United Airlines, White House Press Secretary Sean Spicer and Fox News host Bill O'Reilly have in common? They all bungled responses to public relations crises this week, says Lanny Davis, a lawyer and crisis management specialist. Speaking with CNN's Michael Smerconish on Saturday, Davis said United Airlines' response to a viral video of a passenger being dragged off a flight was a "textbook case of how to do everything wrong." Davis, whose past clients include Martha Stewart and the NFL's Washington Redskins, was particularly critical of United CEO Oscar Munoz. In his initial statement about the incident on Monday, Munoz only apologized for "having to re-accommodate ... customers." An email he later sent to United employees described the removed passenger as "disruptive and belligerent."PR expert says United bungled apology for forcibly removing passengerSays Sean Spicer broke "cardinal rule" of PR by comparing Syria's Assad to HitlerAdvises Bill O'Reilly to own up to mistakes and apologize

Output: _ broke a "cardinal rule of trying to compare something, anything, to Hitler," said Davis.


Input: Consider Input: Niko Matawalu's two-try cameo fired England a World Cup warning as Fiji dispatched Canada at The Stoop on Sunday. The Bath-bound scrum-half bossed Fiji's fluent, potent back line under the shadows of Twickenham, 13 days before the Pacific Islanders will look to spoil England's World Cup party. Matawalu limped off gingerly just before half-time with a leg injury, but was clearly removed as a precaution and under little panic. The 26-year-old's class is underscored by his ability to stand out as Fiji's biggest threat even in a back line dripping with strike runners and match-winners. Watching coaches Stuart Lancaster and Andy Farrell were left in little doubt as to who will pose them the greatest threat when England open their World Cup campaign against Fiji a week on Friday.Fiji fired England a World Cup warning as they easily dispatched CanadaBath-bound scrum-half Niko Matawalu impressed and scored two triesStade Francais wing Waisea Nayacalevu claimed a brace of his own


Output: Canada hit back with tries from Conor Trainor and a late brace from Phil Mackenzie as _ tired and fell off the pace.