In this task, you will be shown a passage. You need to write a fill-in-the-gap question based on your understanding of the events that might be inferred from the passage. Your question should be answerable based on the passage and only have one correct answer. Show the gap in your question with a _ .

Energy giant Scottish Power is mired in disputes and struggling to clear a giant complaints backlog — six months after it promised to clean up its act. Money Mail’s postbag is still overflowing with letters from angry readers, despite the company’s vow to change its ways after scooping our Wooden Spoon award for rotten customer service. In January, after the power firm scooped our ‘gong’, boss Neil Clitheroe promised an overhaul, blaming its problems on a botched £200 million computer upgrade. The firm had been under siege from irate customers for much of last year. We handed a dossier to Scottish Power as complaints poured in and alerted regulator Ofgem last summer.Angry readers are still receiving rotten serviceScottish Power received more complaints than eight rival energy firms combinedBoss Neil Clitheroe says firm is on track to clear issues by end of the year
The 71-year-old retired flooring contractor, from Troon, South Ayrshire, was sent a letter in December to say his _ account was £759 in credit.

Of all the terrible things a single mother has endured since discovering a malignant tumour in her breast, one of the worst was how to explain to her young daughter that she had cancer. Following her diagnosis in May 2014, 42-year-old City worker Ebba worried most about how six-year-old Lene would take the news. Her greatest fear was that Lene would be left without a mother at a young age, just like her own mother had been. Ebba's grandmother had died of liver cancer when Ebba's mother was only 10. Ebba is proud of how daughter Lene, six, has dealt with her breast cancer diagnosis42-year-old City worker Ebba found lump in her breast in 2014Test confirmed she had cancerShe was terrified daughter, Lene, six, would lose her motherWorried about how to tell her but was was amazed by how Lene coped
Mother and daughter pictured after one of _'s chemo sessions when she started to lose her hair.

(CNN) One of tennis' greatest ever stars says she will no longer fly Qantas because of the airline chief executive's support for same-sex marriage. "As you will know, I have represented Australia many times and have the proud record of never losing a tennis match while playing for my country. I am disappointed that Qantas has become an active promoter for same-sex marriage. I believe in marriage as a union between a man and a woman as stated in the Bible," Court, 74, said in an open letter published in The Western Australian CNN attempted to reach Court's church to confirm the letter's validity.Margaret Court says she won't fly QantasQantas CEO is an outspoken supporter of same-sex marriageCourt is now a Christian pastor

"As a legend of the sport, we respect _'s achievements in tennis and her unmatched playing record.