You are given a review of Amazon's food products. Your task is to divide them into two classes: negative or positive, depending on the content of the review.

Q: The hot chocolate is my husband's favorite.  Service was also great, as it usually is.  Very popular now with winter coming on.

A: Positive
****
Q: My first package came damaged but the first rate customer service department replaced it quickly. The orzo are delicious and easy to cook.

A: Positive
****
Q: I bought this coffee because several people who also liked my favorite (Jet Fuel or Emeril's Big Intense Bold) liked this one. Typically Sumatra is one of my favorite coffees as well.  I am wondering if they made a bad batch or gave it the wrong label. It is **NOT** bold.  It is extremely mild and smoky tasting.  Not a single member of my family liked it and that's very unusual.  I'm going to contact the company to see if they'll exchange it or refund me.  It is THAT bad.

A:
Negative
****