TASK DEFINITION: In this task, You are given a review of Amazon's food products. Your task is to divide them into two classes: negative or positive, depending on the content of the review.
PROBLEM: Over the past 10 years, this might be my first 1-star review of an Amazon seller. I wish I could give it less. Awful customer service. Had to file a claim with Amazon, who, fortunately, is working to assist and make it right. TL; DR: Seller sent a COMPLETELY different item than ordered, the tried to charge me to package/send said 7-8 foot item back to them in order to get a refund. My shipping/packing charges would have been over the price of the original item I ordered. My order: a small, 3-piece patio bistro foldable furniture set. What arrived: a 7-8 foot giant rocking outdoor swing of some kind. Incredibly heavy. 1) I contacted customer service to alert them of the mistakenly shipped item. 2) After months of communicating with their customer service team, requesting my original order, it still never came. 3) I contacted Amazon for help, as the seller refused to cooperate and provide a solution (i.e. a refund, my original order, or means of shipping the incorrect product back at no cost to me.) Worth noting - the packaging the original item arrived in was completely damaged and unusable (leaving scratches and bangs on the incorrect item as well). Best Choice Products customer service team is continuing to ask me to mail the item back (which would involve me purchasing the packing materials for a 7-8 foot item, and paying someone to take it to UPS, as I can't lift this item or fit it in my vehicle). Their solution? Customer service replied with "see if your friends can give you some free boxes or help you move it." Their other solution, "You can pay FedEx to pick it up." No, this isn't my responsibility as a customer to pay to fix a mistake on the company's end or to pay more than my original item cost to return their mistake. I strongly caution you against buying anything from this company.

SOLUTION: negative

PROBLEM: Worn once by my child & washed once my me. How is it possible that it has a large hole in it already!?!?! The amount of piling after just 1 wear & wash is ridiculous too! The fit is great & they seem warm, but if they are basically disposable socks, what good are they? Wish I could get a refund. Would not recommend.

SOLUTION: negative

PROBLEM: Gun ad in the back pages of the book. I DON'T APPROVE! What the heck? Amazon is not allowing me to include the photo... :-( Requested and received a full refund.

SOLUTION:
negative