TASK DEFINITION: In this task, You are given a review of Amazon's food products. Your task is to divide them into two classes: negative or positive, depending on the content of the review.
PROBLEM: Over the past 10 years, this might be my first 1-star review of an Amazon seller. I wish I could give it less. Awful customer service. Had to file a claim with Amazon, who, fortunately, is working to assist and make it right. TL; DR: Seller sent a COMPLETELY different item than ordered, the tried to charge me to package/send said 7-8 foot item back to them in order to get a refund. My shipping/packing charges would have been over the price of the original item I ordered. My order: a small, 3-piece patio bistro foldable furniture set. What arrived: a 7-8 foot giant rocking outdoor swing of some kind. Incredibly heavy. 1) I contacted customer service to alert them of the mistakenly shipped item. 2) After months of communicating with their customer service team, requesting my original order, it still never came. 3) I contacted Amazon for help, as the seller refused to cooperate and provide a solution (i.e. a refund, my original order, or means of shipping the incorrect product back at no cost to me.) Worth noting - the packaging the original item arrived in was completely damaged and unusable (leaving scratches and bangs on the incorrect item as well). Best Choice Products customer service team is continuing to ask me to mail the item back (which would involve me purchasing the packing materials for a 7-8 foot item, and paying someone to take it to UPS, as I can't lift this item or fit it in my vehicle). Their solution? Customer service replied with "see if your friends can give you some free boxes or help you move it." Their other solution, "You can pay FedEx to pick it up." No, this isn't my responsibility as a customer to pay to fix a mistake on the company's end or to pay more than my original item cost to return their mistake. I strongly caution you against buying anything from this company.

SOLUTION: negative

PROBLEM: Both antlers fell off twice while driving (rolled down the window partially to allow air in) and had to stop in the road, make a u-turn and pick them up. Installed on the passengers windows instead which seemed to fit better for a few days until I noticed why; the plastic was wedged under the rubber liner of the window and not actually on the window. I just got home and saw one of the antlers fell off somewhere on my drive back from an errand and now I am left with one antler and nose. My kids are so sad. Wouldn't purchase again because despite how cute my van looked for the 4 days I had them, they were always a hassle. :-/

SOLUTION: negative

PROBLEM: I ordered the Hot Chow Chow and received the mild Chow Chow two days late. This is a non-returnable item so I'm stuck with it. I can buy mild anywhere. The Hot is hard to find. Disappointed with this supplier.

SOLUTION:
negative