In this task, you will be shown a passage. You need to write a fill-in-the-gap question based on your understanding of the events that might be inferred from the passage. Your question should be answerable based on the passage and only have one correct answer. Show the gap in your question with a _ .

Q: Energy giant Scottish Power is mired in disputes and struggling to clear a giant complaints backlog — six months after it promised to clean up its act. Money Mail’s postbag is still overflowing with letters from angry readers, despite the company’s vow to change its ways after scooping our Wooden Spoon award for rotten customer service. In January, after the power firm scooped our ‘gong’, boss Neil Clitheroe promised an overhaul, blaming its problems on a botched £200 million computer upgrade. The firm had been under siege from irate customers for much of last year. We handed a dossier to Scottish Power as complaints poured in and alerted regulator Ofgem last summer.Angry readers are still receiving rotten serviceScottish Power received more complaints than eight rival energy firms combinedBoss Neil Clitheroe says firm is on track to clear issues by end of the year

A: The 71-year-old retired flooring contractor, from Troon, South Ayrshire, was sent a letter in December to say his _ account was £759 in credit.
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Q: These are the laughing Islamic State fighters who forced desperate Syrian refugees to abandon an escape to Turkey by marching them back across the border at gunpoint. Thousands of people have attempted to flee the across the border to escape ISIS at Tal Abyad after hearing Kurdish militia were advancing towards the town, where they fear there could be a bloodbath. However, their escape route was blocked by heavily armed members of the terror group, who rounded up those trying to flee and marched them back into Syria. The jihadists could then be seen revelling as the Syrians were then made to turn back with their suitcases and belongings into to the ISIS-held territory.Armed ISIS terrorists forced thousands of desperate Syrian refugees to abandon an escape to freedom at gunpointThe men, women and children carried everything they could as they shuffled up to the Tal Abyad border crossingBut many were forced to return after laughing fighters rounded up the refugees and marched them back into Syria

A: It also said the road linking _ with Raqqa was under YPG control.
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Q: (CNN) People must wonder what all the fuss is about when the Australian government maintains a hard line on asylum seeker arrivals. After all, as a wealthy island nation with abundant natural resources and a relatively small population, Australia is never going to face the challenges destination nations in other parts of the world must confront. But despite criticisms from the United Nations and various international aid agencies, there is little prospect of a change in policy. The most recent controversy is a stand off between local authorities and 580 asylum seekers hauled up in a decommissioned detention center in Papua New Guinea (PNG).Australia has detained hundreds of men, women and children asylum seekersRecent polls show Australians are in favor of a smaller refugee intake

A:
Even at the height of arrivals years ago when thousands of people were trying to make their way to _ by boat, the flows were modest by world standards.
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