TASK DEFINITION: In this task you are given a small conversation between two persons and 4 options on how the conversation should continue. Your job is to choose the most reasonable option. The conversation and the options are separated by a newline character. Each dialogue in the conversation are separated by a comma. F and M indicate female and male, respectively.
PROBLEM: M: Hello. Tenants Advocacy Resource Center. ,F: Hello. I'm having a problem with my house owner. The House owner is a nice enough guy, but he and I just can't seem to agree on repair costs.
(A) M: I' m sorry. Are you just calling to complain about you husband? (B) M: Welcome to the government hall. What kind of help do you want? (C) M: Please clarify your problem further, we will try our best to help you. (D) M: Just a minute! I do not quite follow what you are saying, would you mind repeating that?

SOLUTION: C

PROBLEM: F: Jim, can you help me fill these forms? My assistant has been ill and went to see the doctor just now. ,M: Just tell me what needs to be done. I'm free till the 4:00 o'clock meeting begins.
(A) F: It's so nice of you. Form 1-4 need to be filled in. Take your time. (B) F: You are a life saver! My assistant is attending the meeting and is not available now. (C) F: It's so nice of you. My assistant will be on sick leave and is going to see the doctor tomorrow. (D) F: I’m sorry, I didn’t understand. Could you repeat a little louder, please?

SOLUTION: A

PROBLEM: M: Now I've collected all your personal information. ,F: Then when will you exchange the CD for another one? ,M: After I give the information to the shop manager we will solve your problem. Please don't worry. ,F: But when? Could you tell me the deadline? I don't want to be bothered by it all the time. ,M: Um, I promised the day after tomorrow. ,F: Then I will be here in your shop on that day to get a new CD. ,M: OK, if you have any other questions, please let me know. Or you can call my number anytime.
(A) F: You are really patient with your clients. (B) F: Thank you for your patience to help me collect my personal information. (C) F: I am really sorry, I did not catch that. Would you slow down, please? (D) F: Why are you angry? I just want to exchange a new CD.

SOLUTION:
A