In this task, you will be shown a passage. You need to write a fill-in-the-gap question based on your understanding of the events that might be inferred from the passage. Your question should be answerable based on the passage and only have one correct answer. Show the gap in your question with a _ .

Q: Energy giant Scottish Power is mired in disputes and struggling to clear a giant complaints backlog — six months after it promised to clean up its act. Money Mail’s postbag is still overflowing with letters from angry readers, despite the company’s vow to change its ways after scooping our Wooden Spoon award for rotten customer service. In January, after the power firm scooped our ‘gong’, boss Neil Clitheroe promised an overhaul, blaming its problems on a botched £200 million computer upgrade. The firm had been under siege from irate customers for much of last year. We handed a dossier to Scottish Power as complaints poured in and alerted regulator Ofgem last summer.Angry readers are still receiving rotten serviceScottish Power received more complaints than eight rival energy firms combinedBoss Neil Clitheroe says firm is on track to clear issues by end of the year

A: The 71-year-old retired flooring contractor, from Troon, South Ayrshire, was sent a letter in December to say his _ account was £759 in credit.
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Q: Washington (CNN) -- An alleged Somali pirate leader has been indicted for the takeover of the yacht Quest and the kidnapping of four Americans who subsequently were killed during the incident. Mohammad Saaili Shibin, 50, appeared at a detention hearing in federal court in Norfolk, Virginia, on Wednesday afternoon after the indictment against him was unsealed. He will remain in federal custody. "Today marks the first time that the U.S. government has captured and charged an alleged pirate in a leadership role -- a hostage negotiator who operated in Somalia," said U.S. Attorney Neil MacBride in a written statement. MacBride went on to say the arrest and charges against Shibin should "send a strong message to all pirates that they are not beyond the reach of the FBI, whether they board the ships or remain on-shore in Somalia."Four Americans died during the hijacking of a yacht in FebruaryThe purported leader of alleged pirates was arrested in Somalia on April 4A prosecutor says the indictment marks the first U.S. prosecution of a pirate leader

A: FBI agents were at the scene of the arrest, though law enforcement officials would not provide details beyond that the FBI worked with _ forces on the ground.
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Q: It is not often you hear this said but the goalkeeper really should have scored. Deep in injury time, with Blackburn’s FA Cup journey about to end, Simon Eastwood appeared for a corner and found the ball at his feet as it dropped from a jumble of players 12 yards out. Eastwood, oddly, had time and, even more strangely given the melee in the area, he had space, too. He had the whole goal to aim at. He should have scored. As it happened, his right-foot shot on the turn was struck well enough but it was straight at Liverpool goalkeeper Simon Mignolet, who managed to parry the ball and then grab it as it threatened to spin over the line.Philippe Coutinho scored in the 70th minute for Liverpool at Ewood ParkThe Brazilian found the bottom corner of Simon Eastwood's goal in FA Cup quarter-final replayThe first tie between the two sides at Anfield last month ended in a goalless drawLiverpool to face Aston Villa in semi-final at Wembley on Sunday, April 19

A:
_ goalkeeper Simon Eastwood almost scored a dramatic late equaliser when he went up for a stoppage-time corner.
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