In this task, You are given a review of Amazon's food products. Your task is to divide them into two classes: negative or positive, depending on the content of the review.

Q: I purchased in June and hired an HVAC professional to install. After several calls to Nest support, it was determined that we had a faulty plate so we attempted to install the 2nd and again after several calls and a couple of hours, determined that that one wouldn't hold its charge long enough to install. In both cases, the window to return them had lapsed so I am out of $400 plus and then had to buy a regular thermostat to boot! Lesson here, do not buy this product until you are ready to install it!

A: negative
****
Q: After a year of this product working fine, our internet provider recommended we do a hard reset of this device to improve the connection between this router and our modem. That’s when the problems began. Netgear spent over 30 minutes on the phone with us, found the issue and then wanted $139 for further support, more than we paid for the router initially. Escalating to a supervisor he offered a lower price but no other options other than a troubleshooting article we could have found ourselves (if we had internet connection). We have lost a day of work, still don’t have internet, Netgear doesn’t care in the least.

A: negative
****
Q: Unbelievable packaging. The product is missing the bottom plate that covers the batteries, no packing slip, nothing. Very disappointing and it sounds muffled when it repeats you, no matter what.

A:
negative
****