In this task, you will be shown a passage. You need to write a fill-in-the-gap question based on your understanding of the events that might be inferred from the passage. Your question should be answerable based on the passage and only have one correct answer. Show the gap in your question with a _ .

QPR boss Chris Ramsey was furious with his side's poor finishing and shoddy defending in their Capital One Cup second-round exit at home to Carlisle. The League Two outfit won 2-1 at Loftus Road, where substitute Jason Kennedy netted a 79th-minute winner to earn them a third-round trip to Liverpool. Rangers have conceded two goals in five of their six matches this season. 'We've conceded two very soft goals again. I'm not happy. We've conceded two goals in every game and that cannot be right,' said Ramsey. 'It means that teams are coming to us and rubbing their hands, knowing that they're going to score. It means we then have to score three or four goals to win a game and that's not right.QPR were embarrassed in the Capital One Cup as Carlisle beat them 2-1Jay Emmanuel-Thomas equalised for QPR after Derek Asamoah's openerSub Jason Kennedy netted a 79th-minute winner for the League Two sideRangers boss Chris Ramsey admitted his side conceded two soft goals
'They should be capable of overcoming a team like _.

Energy giant Scottish Power is mired in disputes and struggling to clear a giant complaints backlog — six months after it promised to clean up its act. Money Mail’s postbag is still overflowing with letters from angry readers, despite the company’s vow to change its ways after scooping our Wooden Spoon award for rotten customer service. In January, after the power firm scooped our ‘gong’, boss Neil Clitheroe promised an overhaul, blaming its problems on a botched £200 million computer upgrade. The firm had been under siege from irate customers for much of last year. We handed a dossier to Scottish Power as complaints poured in and alerted regulator Ofgem last summer.Angry readers are still receiving rotten serviceScottish Power received more complaints than eight rival energy firms combinedBoss Neil Clitheroe says firm is on track to clear issues by end of the year
The 71-year-old retired flooring contractor, from Troon, South Ayrshire, was sent a letter in December to say his _ account was £759 in credit.

(CNN) -- A bill that requires cruise ships to tighten security measures and report alleged crimes is awaiting President Obama's approval. The Senate on Wednesday passed the Cruise Vessel Security and Safety Act, after it received broad bipartisan support in the House with a vote of 416-4 last year. Peepholes on cabin doors, rails no lower than 42 inches and information packets on how to report crimes are some of the changes commercial cruise passengers can expect to see after the legislation takes effect. Ships built after the legislation's passage also must be equipped with security latched and time-sensitive key technology.Cruise Vessel Security and Safety Act calls for peepholes on cabin doors, higher ship railsShips must carry rape kits, STD medications, medical staff to treat sex assault victimsBill also requires cruise ships to quickly report incidents to FBI, keep detailed logsLegislation applies to all commercial cruise ships that dock in United States

Vessels also must keep a log of incidents and contact the nearest FBI field office "as soon as possible" after a homicide, kidnapping, assault or disappearance of a _ national is reported.