In this task, You are given a review of Amazon's food products. Your task is to divide them into two classes: negative or positive, depending on the content of the review.

[EX Q]: After a year of this product working fine, our internet provider recommended we do a hard reset of this device to improve the connection between this router and our modem. That’s when the problems began. Netgear spent over 30 minutes on the phone with us, found the issue and then wanted $139 for further support, more than we paid for the router initially. Escalating to a supervisor he offered a lower price but no other options other than a troubleshooting article we could have found ourselves (if we had internet connection). We have lost a day of work, still don’t have internet, Netgear doesn’t care in the least.
[EX A]: negative

[EX Q]: Never received item !!! Add-on item missing from delivered package and not discovered after allotted notification time had expired so no recourse as far as a refund. Shop with Amazon almost exclusively and dissappointed to say the least.
[EX A]: negative

[EX Q]: Don't show a package (one package) and then send out 10 pens in individual packages! Not only is it a pain to open each package individually, it's environmentally wasteful. I like these pens and have purchased them before (obviously from a different seller). This seller needs to change the picture to show what they are really selling. I would never have purchased them had I known.
[EX A]:
negative