In this task, you will be shown a passage. You need to write a fill-in-the-gap question based on your understanding of the events that might be inferred from the passage. Your question should be answerable based on the passage and only have one correct answer. Show the gap in your question with a _ .

Energy giant Scottish Power is mired in disputes and struggling to clear a giant complaints backlog — six months after it promised to clean up its act. Money Mail’s postbag is still overflowing with letters from angry readers, despite the company’s vow to change its ways after scooping our Wooden Spoon award for rotten customer service. In January, after the power firm scooped our ‘gong’, boss Neil Clitheroe promised an overhaul, blaming its problems on a botched £200 million computer upgrade. The firm had been under siege from irate customers for much of last year. We handed a dossier to Scottish Power as complaints poured in and alerted regulator Ofgem last summer.Angry readers are still receiving rotten serviceScottish Power received more complaints than eight rival energy firms combinedBoss Neil Clitheroe says firm is on track to clear issues by end of the year
The 71-year-old retired flooring contractor, from Troon, South Ayrshire, was sent a letter in December to say his _ account was £759 in credit.

An innocent man was the victim of a horrific acid attack because he was simply in the 'wrong place at the wrong time', a court heard today. Wayne Ingold was in a communal area outside his flat in Witham, Essex, when he heard banging at the main entrance. When the 57-year-old opened the door he was doused with a corrosive acid, causing serious burns to his face and arms - life-changing injuries. Mr Ingold, who once worked as a chauffeur for X Factor supremo Simon Cowell, initially thought the liquid was simply orange juice because it had been contained in a sports drink bottle.Wayne Ingold had what he thought was orange juice sprayed over his faceHad opened flat's communal entrance to let two men in when attackedAaaron Isaac, 19, and 16-year-old who cannot be named, charged by policeOn trial at Chelmsford Court accused of intent to do grievous bodily harm
'The Crown say that these words from the mouth of Mr _ are him concluding that by February 2015, because he had not been charged with any offence, he had arrogantly concluded he had got away with it.

(CNN) -- "Real Housewives of New Jersey" stars Teresa and Joe Giudice face new bank fraud charges. The reality TV couple could spend decades in prison if convicted on the 41 counts alleged in an indictment returned by a federal grand jury in New Jersey. The Giudices allegedly faked documents and lied on applications to get more than $5 million in loans over eight years before they joined the "The Real Housewives of New Jersey" cast in 2009. They both entered "not guilty" pleas in August to the original 39 counts, including conspiracy to commit mail and wire fraud, bank fraud, making false statements on loan applications, and bankruptcy fraud.Teresa and Joe Giudice could spend decades in prison if convictedThe reality TV couple allegedly lied to get more than $5 million in loans over 8 yearsThe Giudices were initially charged by federal prosecutors in JulyThey both entered "not guilty" pleas in August to the original 39 counts

"_ was not employed outside the home at the time."