TASK DEFINITION: In this task you are given a small conversation between two persons and 4 options on how the conversation should continue. Your job is to choose the most reasonable option. The conversation and the options are separated by a newline character. Each dialogue in the conversation are separated by a comma. F and M indicate female and male, respectively.
PROBLEM: F: Thank you for calling target.com. My name is Angela, and I'd be happy to assist you today. What is the name on the account? ,M: Mark Sanchez. ,F: Thank you, Mr Sanchez. What's your email address? ,M: It's mark889@gmail.com. ,F: Thank you, how may I help you today? ,M: I ordered some gifts from your website last week, but they haven't arrived yet. They were supposed to be here 2 days ago. ,F: I'm sorry to hear that sir, do you have the order number? ,M: Yes, it's 855321. ,F: One moment, please, alright sir, I think I've discovered what's going on. A couple of items in your order were damaged during transport. We are in the process of shipping your new items, but it could take up to 10 days for you to receive them.
(A) M: I am so excited! You mean it would be delivered this afternoon? (B) M: Why? I don' t understand at all! Helen! Please give me an explanation! (C) M: I’m sorry, I didn’t catch that. Would you mind speaking more slowly? (D) M: I was about to cry! I' m so frustrated! How can you lose my things?

SOLUTION: C

PROBLEM: F: Now if there are no more questions, let's move on to the next part. ,M: Excuse me, professor, could we go over that last point once more?
(A) F: I didn’t hear you. Please could you tell me again? (B) F: Ok, since you want to review the last point, I will tell it again. (C) F: Although you want to move on to the next part, we still have some questions. (D) F: If you want to ask more questions, go ahead. We won't move on to the next part yet.

SOLUTION: B

PROBLEM: M: Hi, Julie, I am ringing to remind you that I'll pick you up tonight. ,F: Thank you. When will you come? ,M: The film doesn't start until 8:15. I'll leave here at 7:20. It'll take 20 minutes to get to your house.
(A) F: So you will pick me up at 7:40, right? (B) F: The film doesn't start until 8:00. Why will you pick me up at 7:20? (C) F: Excuse me, could you repeat the question? (D) F: Why will you pick me up at 8:15? The film doesn't start until 9:15.

SOLUTION:
A