In this task you are given a small conversation between two persons and 4 options on how the conversation should continue. Your job is to choose the most reasonable option. The conversation and the options are separated by a newline character. Each dialogue in the conversation are separated by a comma. F and M indicate female and male, respectively.

F: Hello, Amazon's customer service. How can I help you? ,M: Hello, it's the book I got from your website yesterday when I was reading it. I found that one page is missing, page 53. ,F: I see. May I have your order number, sir? ,M: It's B113. Dash 7423935. ,F: OK. Let me check. It's the paper bag night of the Hunter written by RA Salvatore you bought on our web 10 days ago, which is on October thirteenth, right? ,M: Yes. ,F: Well, we might need you to take a photo of the missing part of this book and upload it to the customer service page of our website. And when the problem is confirmed, we will send you a new book in 2 days.
(A) M: Okay, so I need to use the receipt to confirm the problem of the book. (B) M: Okay, so I need to take a photo to confirm the problem of the car. (C) M: Okay, so I need to use the order number to confirm the problem of the book. (D) M: I’m sorry, I didn’t understand. Could you repeat a little louder, please?
D

F: These trousers turned out to be too small for my daughter, so I've brought them back for larger ones. ,M: Certainly, madam. We will take them back if you have your receipt with you.
(A) F: My son said the trousers were too tight for him, so I have to change for bigger ones. (B) F: Here is the receipt. I'll wait here when you change larger trousers. Thanks. (C) F: I am sorry. You spoke so rapidly that I did not catch the meaning of what you said. Could you repeat that? (D) F: You are the best tailor nearby. Please make these trousers larger.
B

M: Anna just email to say that the managers meeting is put off till next Monday. Will you have everything ready by then, Sabrina? Hey Sabrina, what's wrong? ,F: I'm so worried. I haven't heard from my sister for 2 weeks. ,M: How often do you call each other? ,F: Normally at least once a week. But she's now a volunteer teacher in a mountain village in Africa. I can only write her.
(A) M: So you and your sister always communicate with each other by letters? (B) M: It's lucky that you and your sister can communicate by e-mails. (C) M: I am sorry. You spoke so rapidly that I did not catch the meaning of what you said. Could you repeat that? (D) M: Why do you and your sister communicate by letters when she is in America?

A