TASK DEFINITION: In this task, you are given text for US Congressional and California state bills, your task is to generate a summary for this bill.
PROBLEM: SECTION 1. SHORT TITLE.

    This Act may be cited as the ``Government Customer Service 
Improvement Act of 2013''.

SEC. 2. DEFINITIONS.

    In this Act:
            (1) Agency.--The term ``agency''--
                    (A) means an Executive agency (as defined under 
                section 105 of title 5, United States Code) that 
                provides significant services directly to the public or 
                other entity; and
                    (B) does not include an Executive agency if the 
                President determines that this Act should not apply to 
                the Executive agency for national security reasons.
            (2) Customer.--The term ``customer'', with respect to an 
        agency, means any individual or entity that is directly served 
        by an agency.

SEC. 3. DEVELOPMENT OF CUSTOMER SERVICE STANDARDS.

    (a) Government-Wide Standards.--
            (1) In general.--The Director of the Office of Management 
        and Budget shall develop Government-wide standards for customer 
        service delivery, which shall be included in the Federal 
        Government Performance Plan required under section 1115 of 
        title 31, United States Code.
            (2) Requirements.--The standards developed under paragraph 
        (1) shall include--
                    (A) Government-wide goals for continuous service 
                improvements and efforts to modernize service delivery; 
                and
                    (B) where appropriate, Government-wide target 
                response times for telephone calls, electronic mail, 
                mail, benefit processing, and payments.
    (b) Agency Standards.--
            (1) In general.--The Chief Performance Officer for each 
        agency shall establish customer service standards in accordance 
        with the Government-wide standards established under subsection 
        (a), which shall be included in the Agency Performance Plans 
        required under section 1115 of title 31, United States Code.
            (2) Requirements.--Agency standards established under 
        paragraph (1) shall include, if appropriate--
                    (A) target call wait times during peak and non-peak 
                hours;
                    (B) target response times for correspondence, both 
                by mail and electronic mail;
                    (C) procedures for ensuring all applicable metrics 
                are incorporated into service agreements with 
                nongovernmental individuals and entities;
                    (D) target response times for processing benefits 
                and making payments; and
                    (E) recommendations for effective publication of 
                customer service contact information, including a 
                mailing address, telephone number, and email address.
    (c) Customer Service Input.--The Performance Improvement Officer 
for each agency shall collect information from customers of the agency 
regarding the quality of customer service provided by the agency. Each 
agency shall include the information collected under this subsection in 
the performance report made available by the agency under section 1116 
of title 31, United States Code.
    (d) Annual Performance Update.--The Director of the Office of 
Management and Budget shall include achievements by agencies in meeting 
the customer service performance measures and standards developed under 
subsection (a) in each update on agency performance required under 
section 1116 of title 31, United States Code.

SEC. 4. SERVICE IMPROVEMENT UNIT PILOT PROGRAM.

    (a) Established.--The Director of the Office of Management and 
Budget shall establish a pilot program, to be known as the Service 
Improvement Unit Pilot Program (in this section referred to as the 
``pilot program''), to provide assistance to agencies that do not meet 
the Government-wide standards established under section 3.
    (b) Personnel.--The heads of agencies with expertise in change 
management, process improvement, and information technology innovation 
shall detail employees to the Office of Management and Budget to work 
on the pilot program, based on the expertise and skills required to 
address service improvement goals.
    (c) Responsibilities.--Under the pilot program, the Office of 
Management and Budget shall work with agencies that are not meeting the 
customer service standards and performance measures established under 
section 3 to improve and modernize service delivery to develop 
solutions, including--
            (1) evaluating the efforts of the agency to improve service 
        delivery;
            (2) developing a plan to improve within existing resources 
        and by drawing on expertise and assistance from other agencies 
        (including the Office of Management and Budget) where 
        necessary;
            (3) monitoring implementation by the agency of the plan 
        developed under paragraph (2) until the customer service 
        standards and performance measures are met; and
            (4) submitting to the Director of the Office of Management 
        and Budget monthly reports on the progress being made to 
        improve service at the agency until the customer service 
        standards are met.
    (d) Report.--Not later than 2 years after the date of enactment of 
this Act, the Director of the Office of Management and Budget shall 
submit to Congress a report on the accomplishments and outcomes of the 
pilot program and any recommendations relating to achieving the 
customer service standards and performance measures established under 
section 3.
    (e) Support.--The Administrator of General Services shall provide 
administrative and other support in order to implement the pilot 
program under this section. The heads of agencies shall, as appropriate 
and to the extent permitted by law, provide at the request of the 
Director of the Office of Management and Budget up to 2 personnel 
authorizations who have expertise in change management, process 
improvement, and information technology innovation to support the pilot 
program.
    (f) Termination.--The authority to carry out the pilot program 
shall terminate 2 years after the date of enactment of this Act.

SEC. 5. RETIREMENT REPORTING.

    (a) Definition.--In this section, the term ``agency'' has the 
meaning given that term in section 551 of title 5, United States Code.
    (b) Reports.--
            (1) In general.--Except as provided in paragraph (2) and 
        not later than 30 days after the date of enactment of this Act, 
        and every month thereafter, the Director of the Office of 
        Personnel Management shall submit to Congress and the 
        Comptroller General of the United States, and issue publicly 
        (including on the Web site of the Office of Personnel 
        Management), a report that--
                    (A) for each agency, evaluates the timeliness, 
                completeness, and accuracy of information submitted by 
                the agency relating to employees of the agency who are 
                retiring; and
                    (B) indicates--
                            (i) the total number of applications for 
                        retirement benefits, lump sum death benefits, 
                        court ordered benefits, phased retirement, and 
                        disability retirement that are pending action 
                        by the Office of Personnel Management; and
                            (ii) the number of months each such 
                        application has been pending.
            (2) Suspension of reporting requirement.--Paragraph (1) 
        shall not apply to the Director of the Office of Personnel 
        Management for any month immediately following a 3-year period 
        in which there are no applications described in paragraph 
        (1)(B) that have been pending for more than 60 days.
    (c) Modernization Timeline.--The Director of the Office of 
Personnel Management shall establish--
            (1) a timetable for the completion of each component of the 
        retirement systems modernization project of the Office of 
        Personnel Management, including all data elements required for 
        accurate completion of adjudication; and
            (2) the date by which all Federal payroll processing 
        entities will electronically transmit all personnel data to the 
        Office of Personnel Management.
    (d) Budget Request.--The Office of Personnel Management shall 
include a detailed statement regarding the progress of the Office of 
Personnel Management in completing the retirement systems modernization 
project of the Office of Personnel Management and recommendations to 
Congress regarding the additional resources needed to fully implement 
the retirement systems modernization project of the Office of Personnel 
Management in each budget request of the Office of Personnel Management 
submitted as part of the preparation of the budget of the President 
submitted to Congress under section 1105(a) of title 31, United States 
Code.

SEC. 6. NO INCREASE IN EXPENDITURES.

    It is the sense of Congress that no additional funds should be 
appropriated to carry out this Act.

SOLUTION: Government Customer Service Improvement Act of 2013 - Requires the Director of the Office of Management and Budget (OMB) to develop government-wide standards for customer service delivery, which shall be included in the Federal Government Performance Plan. Requires such standards to include: (1) government-wide goals for continuous service improvements and efforts to modernize service delivery; and (2) government-wide target response times for telephone calls, electronic mail, mail, benefit processing, and payments.  Directs: (1) the Chief Performance Officer for each executive agency to establish customer service standards in accordance with such government-wide standards, which shall be included in Agency Performance Plans; (2) the Performance Improvement Officer for each agency to collect information from customers of the agency regarding the quality of customer service provided; and (3) the Director to include agency achievements in meeting such standards and customer service performance measures in each required update on agency performance. Requires: (1) the Director to establish a two-year Service Improvement Unit Pilot Program to provide assistance to agencies that do not meet such government-wide standards, and (2) the Administrator of General Services (GSA) to provide administrative and other support to implement such Program. Requires the Director of the Office of Personnel Management (OPM) to: (1) submit to Congress and the Comptroller General (GAO) and issue publicly every month a report on information submitted by each federal agency regarding its employees who are retiring and pending applications for retirement benefits, (2) establish a timetable for completion of OPM's retirement systems modernization project and a deadline by which all federal payroll processing entities will electronically transmit all personnel data to OPM, and (3) include in each annual budget request a statement on OPM's progress in completing such project and resources needed to implement it.

PROBLEM: SECTION 1. SHORT TITLE.

    This Act may be cited as the ``Year 2000 Act''.

SEC. 2. FINDINGS.

    The Congress makes the following findings:
            (1) Electronic data exchanges are used extensively to 
        transfer information between computer systems. Federal agencies 
        now depend on electronic data exchanges to execute programs and 
        facilitate commerce. Consequently, as computer systems are 
        converted to process Year 2000 dates, the associated data 
        exchanges must also be made Year 2000 compliant.
            (2) The testing and implementation of new data exchanges 
        must be closely coordinated with exchange partners to be 
        completed effectively. If Year 2000 data exchanges do not 
        function properly, data will not be exchanged between systems, 
        or invalid data could cause receiving computer systems to 
        malfunction or produce inaccurate computations.
            (3) The United States 381,000 small manufacturers 
        contribute more than half of the country's total value in 
        manufacturing. However, as of 1997, 88 percent of all companies 
        with fewer than 2,000 employees had not yet started Year 2000 
        remediation projects.
            (4) As small manufacturers are an integral part of the 
        business supply chain, it is imperative that their computer 
        systems are Year 2000 compliant to prevent disruption to the 
        country's manufacturing base.
            (5) The economic well being of the United States is 
        interdependent with the economic well being of other nations of 
        the world. There is very little information on the level of 
        Year 2000 preparedness by other countries and the potential 
        impact on the United States economy. Therefore, to prevent 
        economic disruption in the United States, the Year 2000 
        computer problem must be addressed on a global scale.
            (6) Consumer awareness of the potential and extent of 
        failure of computer hardware, software, and embedded microchips 
        found in many consumer products resulting from the Year 2000 
        problem is small.
            (7) Currently, there is no information to guide consumers 
        in the purchase of Year 2000 compliant consumer goods or to 
        ensure that their existing goods are Year 2000 complaint.

SEC. 3. DEFINITIONS.

    For purposes of this Act--
            (1) the term ``end-to-end testing'' means testing data 
        exchange software with respect to--
                    (A) the initiation of the exchange by sending 
                computers;
                    (B) transmission through intermediate 
                communications software and hardware; and
                    (C) receipt and acceptance by receiving computers;
            (2) the term ``small and medium-sized businesses'' means 
        businesses with less than 500 employees;
            (3) the term ``Year 2000 compliant'' means, with respect to 
        information technology, that the information technology 
        accurately processes (including calculating, comparing, and 
        sequencing) date and time data from, into, and between the 20th 
        and 21st centuries and the years 1999 and 2000, and leap year 
        calculations, to the extent that other information technology 
        properly exchanges date and time data with it; and
            (4) the term ``Year 2000 computer problem'' means the 
        potential problems that might be encountered in any level of 
        computer hardware and software from microcode to application 
        programs, files, and databases that need to correctly interpret 
        year date data represented in 2-digit-year format.

SEC. 4. FEDERAL AGENCY ACTIONS.

    To ensure that all computer operations and processing can be 
provided without interruption by Federal agencies after December 31, 
1999, the head of each Federal agency shall--
            (1) take actions necessary to ensure that all systems and 
        hardware administered by the agency are Year 2000 compliant, to 
        the extent necessary to ensure that no significant disruption 
        of the operations of the agency or of the agency's data 
        exchange partners occurs, including--
                    (A) establishing, before March 1, 1999, schedules 
                for testing and implementing new data exchange formats 
                for completing all data exchange corrections, which may 
                include national test days for end-to-end testing of 
                critical processes and associated data exchanges 
                affecting Federal, State, and local governments;
                    (B) notifying data exchange partners of the 
                implications to the agency and the exchange partners if 
                they do not make appropriate date conversion 
                corrections in time to meet the Federal schedule for 
                implementing and testing Year 2000 compliant data 
                exchange processes;
                    (C) giving priority to installing filters necessary 
                to prevent the corruption of mission-critical systems 
                from data exchanges with noncompliant systems; and
                    (D) developing and implementing, as part of the 
                agency's continuity and contingency planning efforts, 
                specific provisions for data exchanges that may fail, 
                including strategies to mitigate operational 
                disruptions if data exchange partners do not make 
                timely date conversion corrections;
            (2) beginning not later than 30 days after the date of the 
        enactment of this Act, convene meetings at least quarterly with 
        representatives of the agency's data exchange partners to 
        assess implementation progress; and
            (3) after each meeting convened pursuant to paragraph (2), 
        transmit to the Congress a report summarizing--
                    (A) the results of that meeting; and
                    (B) the status of the agency's completion of key 
                data exchange corrections, including the extent of data 
                exchange inventoried, an assessment of data exchange 
                formats agreed to with data exchange partners, testing 
                and implementation schedules, and testing and 
                implementation completed.

SEC. 5. ASSISTANCE FOR SMALL AND MEDIUM-SIZED BUSINESSES.

    To ensure that the Nation's small and medium-sized businesses are 
prepared to meet the Year 2000 computer problem challenge, the National 
Institute of Standards and Technology, in conjunction with the Small 
Business Administration, shall develop a Year 2000 compliance outreach 
program to assist small and medium-sized businesses. Such program shall 
include--
            (1) the development of a Year 2000 self-assessment 
        checklist;
            (2) an explanation of the Year 2000 computer problem and an 
        identification of best practices for resolving the problem;
            (3) a list of Federal Government Year 2000 information 
        resources; and
            (4) a list of Year 2000 compliant products provided by the 
        General Services Administration.

SEC. 6. INTERNATIONAL ASSESSMENT.

    Within 6 months after the date of the enactment of this Act, the 
Under Secretary of Commerce for Technology, in conjunction with other 
relevant Federal agencies, shall transmit to the Congress a report 
assessing the international implications of the Year 2000 computer 
problem. Such report shall include--
            (1) an assessment of Year 2000 compliance by the United 
        States major trading partners;
            (2) a description of efforts by the United States to share 
        best practices with other countries;
            (3) the economic implications on world trade and the United 
        States economy of the Year 2000 computer problem, including an 
        identification of impacted United States industrial sectors and 
        Federal agencies; and
            (4) a summary of participation by Federal agencies in 
        international fora addressing the Year 2000 computer problem.

SEC. 7. CONSUMER AWARENESS.

    To ensure that the Nation's consumers are aware of and prepared to 
meet the Year 2000 computer problem challenge, the Under Secretary of 
Commerce for Technology shall develop a Year 2000 consumer awareness 
program to assist the public in becoming aware of the implications of 
the Year 2000 computer problem. Such program shall include--
            (1) the development of a Year 2000 self-assessment 
        checklist;
            (2) a list of Federal Government Year 2000 computer problem 
        information resources;
            (3) a list of Year 2000 compliant products provided by the 
        General Services Administration;
            (4) a series of public awareness announcements or seminars 
        on the impact of the Year 2000 computer problem on consumer 
        products and services; and
            (5) a series of public awareness announcements or seminars 
        on the potential effect that the Year 2000 computer problem 
        could have on the provision of services by the Federal 
        Government to the public, and the progress made in resolving 
        the problem by the Federal agencies providing those services.

SOLUTION: Year 2000 Act - Requires the head of each Federal agency to:  (1) take actions necessary to ensure that all systems and hardware administered by the agency are Year 2000 compliant to the extent necessary to ensure that no significant disruption of the agency's operations or data exchange partners occurs; and (2) convene, at least quarterly, and report to the Congress on, meetings with representatives of the agency's data exchange partners to assess implementation progress. 
Directs the National Institute of Standards and Technology, in conjunction with the Small Business Administration, to develop a Year 2000 compliance outreach program to assist the Nation's small and medium-sized businesses to ensure that such businesses are prepared to meet the Year 2000 computer problem (Y2K problem) challenge. 
Requires the Under Secretary of Commerce for Technology:  (1) in conjunction with other relevant Federal agencies, to transmit to the Congress a report assessing the international implications of the Year 2000 computer problem; and (2) to develop a Year 2000 consumer awareness program to assist the public in becoming aware of the implications of such problem.

PROBLEM: SECTION 1. SHORT TITLE.

    This Act may be cited as the ``Fossil Creek Wild and Scenic River 
Act of 2005''.

SEC. 2. FINDINGS.

    Congress finds that--
            (1) the restoration of stream flow to Fossil Creek 
        resulting from the decommissioning of the Childs-Irving 
        Hydroelectric Project by the Arizona Public Service Company is 
        a demonstration of remarkable corporate stewardship resulting 
        in the rebirth of a river;
            (2) the spring-fed waters of Fossil Creek are exceptional 
        for central Arizona and the travertine geological formations 
        are rarely found anywhere in the United States;
            (3) the restoration of stream flow to Fossil Creek will 
        provide riparian habitat for native fish, birds, plants, 
        mammals, amphibians, and reptiles;
            (4) the Yavapai-Apache Nation considers Fossil Creek to be 
        a sacred place, with significant spiritual and cultural values;
            (5) the Verde River, into which Fossil Creek flows, has 
        previously been added to the National Wild and Scenic Rivers 
        System;
            (6) the Northern Arizona University has invested 
        significant resources in studying the restoration of Fossil 
        Creek and the unique geological, hydrological, and biological 
        characteristics of Fossil Creek;
            (7) State and Federal land and resource management agencies 
        have invested significant resources in restoring the native 
        fish populations of Fossil Creek through barrier construction 
        and stream renovation activities;
            (8) the Fossil Creek watershed will continue to provide 
        opportunities for hiking, swimming, camping, horseback riding, 
        wildlife viewing, hunting, and livestock grazing;
            (9) the Forest Service has determined that Fossil Creek is 
        eligible for inclusion into the National Wild and Scenic Rivers 
        System based on the free-flowing condition and outstandingly 
        remarkable geology, ecology, fish, wildlife, cultural, and 
        scenic values of the creek; and
            (10) this reborn river deserves long-term protection 
        secured by a sustainable management plan that recognizes and 
        maintains the remarkable values of the Fossil Creek area.

SEC. 3. DESIGNATION OF WILD AND SCENIC RIVERS.

    Section 3(a) of the Wild and Scenic Rivers Act (16 U.S.C. 1274(a)) 
is amended--
            (1) by redesignating the last paragraph (relating to the 
        White Salmon River, Washington) as paragraph (167); and
            (2) by adding at the end the following:
            ``(168) Fossil creek, arizona.--
                    ``(A) Upper fossil creek.--From the source at 
                Fossil Springs below Sand Rock and Calf Pen Canyons to 
                where the water leaves the Fossil Spring Wilderness 
                Area, as a wild river.
                    ``(B) Middle fossil creek.--From the border of the 
                Fossil Spring Wilderness Area to the Mazatzal 
                Wilderness Boundary, as a scenic river.
                    ``(C) Segment.--The 6.6 miles from the Mazatzal 
                Wilderness Boundary down to the confluence with the 
                Verde River, as a wild river.''.

SEC. 4. MANAGEMENT OF RIVER SEGMENTS.

    The Secretary of Agriculture shall--
            (1) manage the river segments designated in section 3; and
            (2) submit a river management plan for the designated 
        segments to Congress not later than 2 years after the date of 
        enactment of this Act.

SEC. 5. ALLOWANCE FOR RESTORATION ACTIVITIES.

    (a) Arizona Public Service Company.--Without further consultation 
under section 7 of the Wild and Scenic Rivers Act (16 U.S.C. 1278), 
Arizona Public Service Company, the former licensee for the Childs-
Irving Hydroelectric Project (FERC project number 2069), may conduct 
project decommissioning and restoration activities agreed to in the 
surrender application and relevant docketed filings with the Federal 
Energy Regulatory Commission.
    (b) Federal and State Agencies.--Any Federal or State agency may 
conduct stream restoration and barrier maintenance activities in 
accordance with the environmental assessment and finding of no 
significant impact for the Fossil Creek Native Fish Restoration Project 
dated 2004.

SEC. 6. STREAM MONITORING.

    Notwithstanding the amendment made by section 3, the United States 
Geological Survey or any permittee of the Forest Service may undertake 
any necessary activities, including access by any existing road, to 
install, operate, maintain, or otherwise manage 1 or more stream flow 
gauges on Fossil Creek in cooperation with the Forest Service for the 
purpose of monitoring and collecting stream flow and other water 
resource information.

SEC. 7. AUTHORIZATION OF APPROPRIATIONS.

    There are authorized to be appropriated such sums as are necessary 
for each fiscal year--
            (1) to prepare management plans for all river segments 
        designated as wild or scenic rivers under section 3 not later 
        than 2 years after the date of designation, in accordance with 
        section 3(d)(1) of the Wild and Scenic Rivers Act (16 U.S.C. 
        1274(d)(1));
            (2) to fund a river ranger to oversee Fossil Creek; and
            (3) to otherwise carry out this Act.

SOLUTION:
Fossil Creek Wild and Scenic River Act of 2005 - Amends the Wild and Scenic Rivers Act to designate specified segments of Fossil Creek, a tributary to the Verde River in Arizona, as components of the national wild and scenic rivers system. Requires the Secretary of Agriculture to submit a river management plan for the designated segments.