In this task, you will be shown a passage. You need to write a fill-in-the-gap question based on your understanding of the events that might be inferred from the passage. Your question should be answerable based on the passage and only have one correct answer. Show the gap in your question with a _ .
--------
Question: Energy giant Scottish Power is mired in disputes and struggling to clear a giant complaints backlog — six months after it promised to clean up its act. Money Mail’s postbag is still overflowing with letters from angry readers, despite the company’s vow to change its ways after scooping our Wooden Spoon award for rotten customer service. In January, after the power firm scooped our ‘gong’, boss Neil Clitheroe promised an overhaul, blaming its problems on a botched £200 million computer upgrade. The firm had been under siege from irate customers for much of last year. We handed a dossier to Scottish Power as complaints poured in and alerted regulator Ofgem last summer.Angry readers are still receiving rotten serviceScottish Power received more complaints than eight rival energy firms combinedBoss Neil Clitheroe says firm is on track to clear issues by end of the year

Answer: The 71-year-old retired flooring contractor, from Troon, South Ayrshire, was sent a letter in December to say his _ account was £759 in credit.


Question: 'Heartless': Tykeran Hamilton, 25, has been jailed for 11 years. He killed cyclist Alan Knight in hit-and-run An unlicensed driver fresh off a vodka and cocaine binge shouted 'watch this' before killing a great-grandfather on his paper round in a hit-and-run. Tykeran Hamilton, 25, who borrowed the rented black BMW 3 Series and drove it around Gloucester after spending a night drinking and taking drugs, has been jailed for 11 years. He spotted a friend waiting for a bus, leaned out of the window and shouted 'watch this' before accelerating up to 70mph on a residential road at 7am. Bristol Crown Court heard Hamilton sped down the road and overtook cars 'recklessly' - narrowly avoiding a central reservation and other traffic.Tykeran Hamilton accelerated to 70mph after spotting friend at a bus stopThe 25-year-old shouted 'watch this' before overtaking cars 'recklessly'Moments later he hit cyclist Alan Knight, 64, who was on his paper roundHamilton had been on vodka and cocaine binge. He was jailed for 11 years

Answer: 'My life just isn't the same since he was taken from us by such a show-off person like you, Mr _,' it said.


Question: Eloi Pelissier, Morgan Escare and Louis Anderson spared the Catalans Dragons' blushes as their late tries earned a 32-12 win over Wakefield Trinity Wildcats. Catalans coach Laurent Frayssinous decided to rest a number of players ahead of Thursday's Challenge Cup tie against Hull KR and the decision almost back-fired. The hosts were in danger of throwing away a 12-0 half-time lead as Wakefield, with Jacob Miller kept in the full-back spot as they looked to win their first game in 16 matches, fighting back to level before a late burst condemned them to another defeat. Despite taking a 12-point lead after 10 minutes, the home side's indiscipline cost them the opportunity to extend that lead.Catalans coach Laurent Frayssinous decided to rest a number of players ahead of Thursday's Challenge Cup tie against Hull KRBen Pomeroy opened the scoring for the hostsDebutant Krisnan Inu scored a superb individual try in the 10th minute

Answer:
Dureau added a 40 metre penalty 14 minutes from time after a high tackle before three tries in the final seven minutes saw _ win the game convincingly.