TASK DEFINITION: In this task, you will be shown a passage. You need to write a fill-in-the-gap question based on your understanding of the events that might be inferred from the passage. Your question should be answerable based on the passage and only have one correct answer. Show the gap in your question with a _ .
PROBLEM: Energy giant Scottish Power is mired in disputes and struggling to clear a giant complaints backlog — six months after it promised to clean up its act. Money Mail’s postbag is still overflowing with letters from angry readers, despite the company’s vow to change its ways after scooping our Wooden Spoon award for rotten customer service. In January, after the power firm scooped our ‘gong’, boss Neil Clitheroe promised an overhaul, blaming its problems on a botched £200 million computer upgrade. The firm had been under siege from irate customers for much of last year. We handed a dossier to Scottish Power as complaints poured in and alerted regulator Ofgem last summer.Angry readers are still receiving rotten serviceScottish Power received more complaints than eight rival energy firms combinedBoss Neil Clitheroe says firm is on track to clear issues by end of the year

SOLUTION: The 71-year-old retired flooring contractor, from Troon, South Ayrshire, was sent a letter in December to say his _ account was £759 in credit.

PROBLEM: Nike is preparing to launch a new store this weekend - but this one will sell only Michael Jordan merchandise. The new Jordan Brand store will open on Saturday in Chicago, Illinois, and will sell merchandise with the trademarked Michael Jordan 'Jumpman' silhouette. Nike has also announced plans to open similar stores in New York, Los Angeles and Toronto. It wants to double its Jordan sales in a move that it hopes will generate $4.5billion by 2020. The Jordan Brand offers basketball, sportswear, kids products and training products. It's so sought after that new releases of Jordan's sneakers have sparked fights in the past.The new Jordan Brand store will open on Saturday in Chicago, IllinoisNike also plans to open stores in New York, Los Angeles and TorontoIt wants to double sales at the division to generate $4.5billion by 2020The Jordan Brand offers basketball, sportswear and kids' productsMichael Jordan, 52, has become the first-ever billion-dollar athleteHe retired from the game more than a decade ago but remains popular

SOLUTION: A year after he retired from basketball, _'s endorsement income was $28million in 2004.

PROBLEM: (CNN) -- Nearly one out of every five NATO soldiers killed in Afghanistan this year were killed by Afghan police or army forces. Nine of the 16 victims were U.S. soldiers. This pattern of attacks raises a fundamental problem for the plans of the United States and other NATO countries to draw down their forces over the next two years. That plan is, in part, predicated on the idea that as Afghan forces take the lead in security operations, they will be supported by small numbers of U.S./NATO advisers embedded in Afghan army and police units. Those advisers will be quite vulnerable to attack.Peter Bergen: NATO troops falling victim to shooting by Afghan forcesHe says the trust that once existed between NATO, Afghans has been erodedPlans for drawing down U.S., NATO troops assume handover of duties to AfghansBergen: Does NATO have a Plan B?

SOLUTION:
Monday's shootings were the latest in a wave of attacks on international troops by Afghan security forces, prompting concerns over the stepped up frequency of what _ terms "green-on-blue" incidents.