In this task, you will be shown a passage. You need to write a fill-in-the-gap question based on your understanding of the events that might be inferred from the passage. Your question should be answerable based on the passage and only have one correct answer. Show the gap in your question with a _ .
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Question: Energy giant Scottish Power is mired in disputes and struggling to clear a giant complaints backlog — six months after it promised to clean up its act. Money Mail’s postbag is still overflowing with letters from angry readers, despite the company’s vow to change its ways after scooping our Wooden Spoon award for rotten customer service. In January, after the power firm scooped our ‘gong’, boss Neil Clitheroe promised an overhaul, blaming its problems on a botched £200 million computer upgrade. The firm had been under siege from irate customers for much of last year. We handed a dossier to Scottish Power as complaints poured in and alerted regulator Ofgem last summer.Angry readers are still receiving rotten serviceScottish Power received more complaints than eight rival energy firms combinedBoss Neil Clitheroe says firm is on track to clear issues by end of the year

Answer: The 71-year-old retired flooring contractor, from Troon, South Ayrshire, was sent a letter in December to say his _ account was £759 in credit.


Question: A Texas man found with puncture wounds on his wrist and a live snake in his vehicle has died from a suspected bite. Austin-Travis EMS Cmdr. Mike Benavides said Wednesday that the 18-year-old man passed away at St. David's Round Rock Medical Center. No cause of death was immediately released. Authorities are trying to determine whether the victim, who was treated for cardiac arrest, was bitten by a serpent. Late Wednesday afternoon, the deceased was identified by a Williamson County official as Grant Thompson, of Temple. DailyMail.com can now reveal that Thompson, described by greiving friends on social media as a life-long animal lover, worked in his mother's pet shop, Fish Bowl Pet Express, in Temple.Grant Thompson was found by Austin, Texas, paramedics suffering from cardiac arrest inside his parked Kia SoulOfficers seized from his car one non-venomous snake, six tarantulas and one bullfrogA cobra the 18-year-old owned was missing from its cage in his home in Temple, Texas

Answer: According to a statement released to _, the snake was not venomous.


Question: U.S. President Barack Obama said on Monday that Iran should commit to a verifiable freeze of at least 10 years on its nuclear activity for a landmark atomic deal to be reached, but said the odds were still against sealing a final agreement. In an interview with Reuters at the White House, Obama said that a rift over Israeli Prime Minister Benjamin Netanyahu's planned speech to Congress opposing the Iran deal on Tuesday was a distraction that would not be 'permanently destructive' to U.S. Israeli ties. But he said there was a 'substantial disagreement' between his administration and the Israeli government over how to achieve their shared goal of preventing Iran from acquiring nuclear weapons.The President gave an interview to Reuters on MondayObama said that a rift over Netanyahu's speech to Congress opposing the Iran deal on Tuesday was a distractionObama said there is 'substantial disagreement' between his administration and Israeli government over preventing Iran from getting a nukeThe President also told Reuters Monday that Netanyahu had been wrong before with his opposition to a 2013 interim deal with Iran

Answer:
The _ goal is to make sure 'there's at least a year.