TASK DEFINITION: In this task you are given a small conversation between two persons and 4 options on how the conversation should continue. Your job is to choose the most reasonable option. The conversation and the options are separated by a newline character. Each dialogue in the conversation are separated by a comma. F and M indicate female and male, respectively.
PROBLEM: F: Thank you for calling target.com. My name is Angela, and I'd be happy to assist you today. What is the name on the account? ,M: Mark Sanchez. ,F: Thank you, Mr Sanchez. What's your email address? ,M: It's mark889@gmail.com. ,F: Thank you, how may I help you today? ,M: I ordered some gifts from your website last week, but they haven't arrived yet. They were supposed to be here 2 days ago. ,F: I'm sorry to hear that sir, do you have the order number? ,M: Yes, it's 855321. ,F: One moment, please, alright sir, I think I've discovered what's going on. A couple of items in your order were damaged during transport. We are in the process of shipping your new items, but it could take up to 10 days for you to receive them.
(A) M: I am so excited! You mean it would be delivered this afternoon? (B) M: Why? I don' t understand at all! Helen! Please give me an explanation! (C) M: I’m sorry, I didn’t catch that. Would you mind speaking more slowly? (D) M: I was about to cry! I' m so frustrated! How can you lose my things?

SOLUTION: C

PROBLEM: F: Have you completed the arrangements for the trip yet, Brian? ,M: I've made the reservations, but there are still some details to make sure. Your plane leaves at 8:30, so I'll pick you up at your house at 6:00. ,F: 6:00? I'll have to get up in the middle of the night! ,M: I'm sorry. You have to check in by 7:00 and I think there will probably be a long queue. ,F: Oh, very well. What about my meetings? ,M: First, the Managing Director is coming to the airport to meet you.
(A) F: Just a minute! I do not quite follow what you are saying, would you mind repeating that? (B) F: Good. I'm glad that the Managing Director is coming to the train station to meet me. (C) F: Good. I can't wait to see my doctor at the train station. (D) F: Good. I can't wait to see the secretary at the train station.

SOLUTION: A

PROBLEM: M: Mary, this is Mike. Listen, Jerry and I want to go to a movie tonight. Jerry's brother will give us a lift to the cinema. Would you like to join us? ,F: Well, it sounds like fun, but actually I really got a lot of homework to do. ,M: Oh, come on, Mary. It'll be fun. ,F: I really can't. I've got a math test on Monday, and I have to hand a chemistry report in on Tuesday. And I'm really getting nervous about that. Thanks for asking. Hope you will have a good time.
(A) M: Hope you have a good score in your math test next Monday. (B) M: Just a minute! I do not quite follow what you are saying, would you mind repeating that? (C) M: If you have to hand in the chemistry report on next Monday, you should hurry up. (D) M: Next Monday we have a chemistry class. Let's prepare for it tonight.

SOLUTION:
A