TASK DEFINITION: In this task you are given a small conversation between two persons and 4 options on how the conversation should continue. Your job is to choose the most reasonable option. The conversation and the options are separated by a newline character. Each dialogue in the conversation are separated by a comma. F and M indicate female and male, respectively.
PROBLEM: M: How can I help you, Ma'am? ,F: I was hoping you could look at my car today. For the past few weeks, it has been making very strange noises. ,M: What kinds of noises? ,F: It sounds as if something is being damaged in the wheels. It only happens when I'm slowing down. ,M: Whoa. It sounds like you need new brakes. You'll have to leave the car with us until tomorrow. ,F: Gosh, I was thinking you'd be able to get it back to me this afternoon.
(A) M: I can try but I am not sure because your engine doesn't work. (B) M: I am afraid I did not quite catch what you were saying. Please repeat it. (C) M: I will try my best. But first I need to check your brakes to see what happened. (D) M: Don't worry, your car works well except the wheels, I will replaced them at once.

SOLUTION: C

PROBLEM: F: Hello, Amazon's customer service. How can I help you? ,M: Hello, it's the book I got from your website yesterday when I was reading it. I found that one page is missing, page 53. ,F: I see. May I have your order number, sir? ,M: It's B113. Dash 7423935. ,F: OK. Let me check. It's the paper bag night of the Hunter written by RA Salvatore you bought on our web 10 days ago, which is on October thirteenth, right? ,M: Yes. ,F: Well, we might need you to take a photo of the missing part of this book and upload it to the customer service page of our website. And when the problem is confirmed, we will send you a new book in 2 days.
(A) M: Okay, so I need to use the receipt to confirm the problem of the book. (B) M: Okay, so I need to take a photo to confirm the problem of the car. (C) M: Okay, so I need to use the order number to confirm the problem of the book. (D) M: I’m sorry, I didn’t understand. Could you repeat a little louder, please?

SOLUTION: D

PROBLEM: M: Now let's stop talking and get going. I need to be in my office in 15 minutes, or I'll be late for a meeting. ,F: OK. Bye.
(A) M: I need to be in my office for a meeting in 15 minutes. (B) M: I'm going to give a lecture. I'll be late. (C) M: I was late for my meeting. (D) M: I didn’t hear you. Please could you tell me again?

SOLUTION:
A