instruction:
In this task, You are given a review of Amazon's food products. Your task is to divide them into two classes: negative or positive, depending on the content of the review.
question:
It was spilled all over inside the envelop when it was delivered, no safety seal. When I tried to request a refund, it said not eligible for refund, contacted seller and sent picture, no further response. Posted review twice but nothing showed up, what is going on?!
answer:
negative


question:
Over the past 10 years, this might be my first 1-star review of an Amazon seller. I wish I could give it less. Awful customer service. Had to file a claim with Amazon, who, fortunately, is working to assist and make it right. TL; DR: Seller sent a COMPLETELY different item than ordered, the tried to charge me to package/send said 7-8 foot item back to them in order to get a refund. My shipping/packing charges would have been over the price of the original item I ordered. My order: a small, 3-piece patio bistro foldable furniture set. What arrived: a 7-8 foot giant rocking outdoor swing of some kind. Incredibly heavy. 1) I contacted customer service to alert them of the mistakenly shipped item. 2) After months of communicating with their customer service team, requesting my original order, it still never came. 3) I contacted Amazon for help, as the seller refused to cooperate and provide a solution (i.e. a refund, my original order, or means of shipping the incorrect product back at no cost to me.) Worth noting - the packaging the original item arrived in was completely damaged and unusable (leaving scratches and bangs on the incorrect item as well). Best Choice Products customer service team is continuing to ask me to mail the item back (which would involve me purchasing the packing materials for a 7-8 foot item, and paying someone to take it to UPS, as I can't lift this item or fit it in my vehicle). Their solution? Customer service replied with "see if your friends can give you some free boxes or help you move it." Their other solution, "You can pay FedEx to pick it up." No, this isn't my responsibility as a customer to pay to fix a mistake on the company's end or to pay more than my original item cost to return their mistake. I strongly caution you against buying anything from this company.
answer:
negative


question:
My best friend got this mattress before summer started and I've slept on it many times and I get the best sleep at her house. I asked for the mattress as a birthday present, I opened it on the 9th and as I was unrolling it i was starting to smell something musty but i thought it could be because it just traveled in a box for a few days. It's now the 12th and my ENTIRE BOTTOM FLOOR WREAKS OF SOME NASTY MUSTY SMELL. It smells like the bed is rotting. OH and the mattress I ordered is classified as a 6inch mattress but its measuring between 4 and 4 1/2 inches... 3 days later. Today is the first day I have done anything other than touch with my fingers or sniff. The bed feels very firm and if you sniff it you will want to gag. I've already filed through amazon that I'd like a replacement. I'm just puzzled how the mattresses could be so different. We both slept on her brand new, 6 inch, Zinus mattress less than 24 hours after she opened it but mine is like I picked it up off the side of the road. When I get the new mattress I'll edit my review accordingly.
answer:

negative