Questa è una email di un cliente di MP3 Srl, che descrive un problema:

Da: Sales <sales@swanstone-uk.com> 
 Inviato: mercoledì 22 settembre 2021 15:58 
 A: Sola Antonella <asola@ilpa-mp3.com> 
 Cc: Biseuil Cedric <CBiseuil@ilpa-mp3.com>; Tondi Davide <dtondi@ilpa-mp3.com> 
 Oggetto: RE: EPSON : Rejected Reel - Black Streaks 
 
 Ciao Antonella 
 
 I spoke to Sue Darby who first alerted me to the problem. She told me that the usual procedure # producing the NCN which is forwarded to you, is in progress and that she would send it over when it has been completed. I e-mailed her this afternoon and reminded her to send it to me but as yet, no reply. 
 So to answer your question, normal procedure is being followed but there seems to be some delay with their official paperwork. As soon as I have it I will forward it over to you. 
 
 Kind regards 
 
 Sarah Weston 
 Director 
 Swanstone Limited 
 
 Tel: 0044 (0)1952 400050 
 Mobile: 0044 (0)7809 395370 
 Web: www.swanstone-uk.com 
 
 
 From: Sola Antonella <asola@ilpa-mp3.com> 
 Sent: 22 September 2021 14:50 
 To: Sales <sales@swanstone-uk.com> 
 Cc: Biseuil Cedric <CBiseuil@ilpa-mp3.com>; Tondi Davide <dtondi@ilpa-mp3.com> 
 Subject: EPSON : Rejected Reel - Black Streaks 
 
 Ciao Sarah, 
 just to understand and proceed in the right way. 
 Can you explain me if something is changed compared to the past ? 
 They usually open a QN with all details and I have to enter it into the system with all necessary information, so that when and if we have to collect the defective material and or credit it I have all information. 
 
 May I have it ? 
 
 Meanwhile I proceed with your e-mail, after that I will update the system with missing data. 
 
 Many thanks 
 
 Best regards 
 
 
 MP3 S.r.l. 
 Antonella Sola 
 Sales Assistant 
 T: +39 051 6715901 
 F: +39 051 6715907 
 MailTo: asola@ilpa-mp3.com 
 Website: www.ilpa-mp3.com 
 A business of 
 
 Da: Sales <sales@swanstone-uk.com> 
 Inviato: mercoledì 22 settembre 2021 15:18 
 A: Tondi Davide <dtondi@ilpa-mp3.com> 
 Cc: Sola Antonella <asola@ilpa-mp3.com>; Biseuil Cedric <CBiseuil@ilpa-mp3.com> 
 Oggetto: RE: Rejected Reel - Black Streaks 
 
 Good Afternoon Davide 
 
 Please find attached photographs of the labels from Epson#s rejected reels: 
 
 Part No-710652100 
 Reel No 29 
 PO-4500038062 
 Delivery Note-9214001032 
 Qty-28 Reels-13203KG. 
 
 
 I have asked them to let me know when they despatch the samples off to you so that you can look out for them. 
 
 Many thanks Davide and have yourself a good afternoon! 
 
 Kind regards 
 
 Sarah Weston 
 Director 
 Swanstone Limited 
 
 Tel: 0044 (0)1952 400050 
 Mobile: 0044 (0)7809 395370 
 Web: www.swanstone-uk.com 
 
 
 From: Tondi Davide <dtondi@ilpa-mp3.com> 
 Sent: 22 September 2021 08:16 
 To: Sales <sales@swanstone-uk.com> 
 Cc: Sola Antonella <asola@ilpa-mp3.com>; Biseuil Cedric <CBiseuil@ilpa-mp3.com> 
 Subject: R: Rejected Reel - Black Streaks 
 
 Good Morning, 
 
 I#m Davide Tondi, new Customer Service Manager for MP3, I see the photo of the defect. If Epson can send us some samples of the reel before and after production will be fine. 
 Can you ask to Epson the number of the reel and the batch number of the order involved? Only with this information I can check our internal documentation and check our quality control. 
 
 Best regards, 
 
 MP3 S.r.l. 
 Davide Tondi 
 Customer Service 
 T: +39 051 6715973 
 F: +39 051 6715940 
 M: +39 328 4361437 
 MailTo: dtondi@ilpa-mp3.com 
 Website: www.ilpa-mp3.com 
 A business of 
 
 Da: Sales <sales@swanstone-uk.com> 
 Inviato: martedì 21 settembre 2021 16:19 
 A: Customer Service <customerservice@ilpa-mp3.com> 
 Cc: Sola Antonella <asola@ilpa-mp3.com>; Biseuil Cedric <CBiseuil@ilpa-mp3.com> 
 Oggetto: Rejected Reel - Black Streaks 
 Priorità: Alta 
 
 Good Afternoon 
 
 I have just heard from Epson and they have 0.5mm film with contamination (black streaks) in the film # this has failed production (please see photograph attached) and the reel has been rejected. They have samples from production and from the reel that they wish to send back to you. Can you advise please? 
 
 Kind regards 
 
 Sarah Weston 
 Director 
 Swanstone Limited 
 
 Tel: 0044 (0)1952 400450 
 Mobile: 0044 (0)7809 395370 
 Web: www.swanstone-uk.com 
 
 Sulla nc. ufficiale appena arrivata per e-mail si parla di 361 kg difettosi pari a 899,274 mts.

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