Questa è una email di un cliente di MP3 Srl, che descrive un problema:

Hello Regan, 
 
 I#m Tondi Davide, Customer Service Manager for MP3, Matteo share to me your email. 
 
 In the pictures you share us is visible that the material after folding isn#t totally linear. 
 
 Could I ask you if this issue happen on all our material? Or is specific of this batch? Could I ask you the batch number of this material? 
 The batch number is in the label attached outside the pallet. (I leave you an example attached to the email in red there is the pallet number and on the left there the batch number) 
 Is it also possible see a pictures of the Senosan material already folded? Just to understand how much is different compared to our material. 
 
 Let us know. 
 
 Kind regards, 
 
 
 MP3 S.r.l. 
 Davide Tondi 
 Customer Service 
 T: +39 051 6715973 
 M: +39 328 4361437 
 MailTo: dtondi@ilpa-mp3.com 
 Website: www.ilpa-mp3.com 
 
 A business of 
 
 Da: Regan Clare | Newline <Regan.Clare@newline.co.nz> 
 Inviato: martedì 11 luglio 2023 07:28 
 A: Buzzi Matteo <mbuzzi@ilpa-mp3.com> 
 Cc: Jordan Clare | Newline <Jordan.Clare@newline.co.nz>; Saffron Clare | Newline <Saffron.Clare@newline.co.nz> 
 Oggetto: Folding Issues 
 
 Hello Matteo, 
 
 We currently are having issues with the folding of our wall liners. It is during the folding process that this is occurring which we have been very focused on our folding process to look into why this would be happening however we made a surprising discovery this week that we have been testing that shows we are not having the same issue with Senosan sheet. 
 
 The first image shows the type of issue we have (not a straight fold) and I have also included a couple of images showing the process so you can see. 
 
 Look forward to your comments on this? 
 
 Thanks, 
 Kind Regards 
 
 
 Regan Clare 
 Business Development 
 
 
 54 Unutoto Place, Tauriko, Tauranga 3171 
 E: Regan.Clare@newline.co.nz 
 M: 021 241 0580 
 P: 0508 NEWLINE / 09 444 2053 
 W: www.newline.co.nz 
 
 
 
 
 
 MP3 S.r.l. 
 Antonella Sola 
 Sales Assistant 
 T: +39 051 6715901 
 MailTo: asola@ilpa-mp3.com 
 Website: www.ilpa-mp3.com 
 
 A business of 
 
 Da: Regan Clare | Newline <Regan.Clare@newline.co.nz> 
 Inviato: lunedì 17 luglio 2023 01:39 
 A: Tondi Davide <dtondi@ilpa-mp3.com> 
 Cc: Sola Antonella <asola@ilpa-mp3.com>; Martino Davide <DMartino@ilpa-mp3.com>; Buzzi Matteo <mbuzzi@ilpa-mp3.com>; Jordan Clare | Newline <Jordan.Clare@newline.co.nz>; Saffron Clare | Newline <Saffron.Clare@newline.co.nz> 
 Oggetto: RE: NEWLINE: Folding Issues 
 
 Hi Tondi, 
 
 Some further adjustments were made to our folding machine late last week which seem to have addressed the issue. The part we did find strange was that it was only the MP# causing the issue but that is now addressed. 
 
 I will follow up with the factory further on the way its stored. 
 
 Thanks, 
 
 Kind Regards 
 
 Regan Clare 
 Business Development 
 
 
 54 Unutoto Place, Tauriko, Tauranga 3171 
 E: Regan.Clare@newline.co.nz 
 M: 021 241 0580 
 P: 0508 NEWLINE / 09 444 2053 
 W: www.newline.co.nz 
 
 
 
 
 
 
 From: Tondi Davide <dtondi@ilpa-mp3.com> 
 Sent: Saturday, July 15, 2023 3:17 AM 
 To: Regan Clare | Newline <Regan.Clare@newline.co.nz> 
 Cc: Sola Antonella <asola@ilpa-mp3.com>; Martino Davide <DMartino@ilpa-mp3.com>; Buzzi Matteo <mbuzzi@ilpa-mp3.com>; Jordan Clare | Newline <Jordan.Clare@newline.co.nz>; Saffron Clare | Newline <Saffron.Clare@newline.co.nz> 
 Subject: R: NEWLINE: Folding Issues 
 
 Hi Regan, 
 
 Thanks for the information of the batch, with this information I tracked all our internal documentation. 
 
 The material was produced on our Line 11 as the previous material, all the control made from our line operators and our quality technicians (20 control) result conform. 
 On the line we haven#t registered any anomalies on all the production cycle. 
 The raw material used are only the homologated for this product. 
 
 Do you had faced similar issue in the past with our material? 
 
 The material is quite old, was produced in June 2022, after this long period the material could have adsorbed some moisture or could have other issue. 
 How do you store the material in the warehouse? Do you check the integrity of the packaging when you receive the material? When you use part of the material of one pallet do you package again the material? If yes how do you close it? 
 
 Kind regards, 
 
 
 MP3 S.r.l. 
 Davide Tondi 
 Customer Service 
 T: +39 051 6715973 
 M: +39 328 4361437 
 MailTo: dtondi@ilpa-mp3.com 
 Website: www.ilpa-mp3.com 
 
 A business of 
 Da: Regan Clare | Newline <Regan.Clare@newline.co.nz> 
 Inviato: giovedì 13 luglio 2023 02:32 
 A: Tondi Davide <dtondi@ilpa-mp3.com> 
 Cc: Sola Antonella <asola@ilpa-mp3.com>; Martino Davide <DMartino@ilpa-mp3.com>; Buzzi Matteo <mbuzzi@ilpa-mp3.com>; Jordan Clare | Newline <Jordan.Clare@newline.co.nz>; Saffron Clare | Newline <Saffron.Clare@newline.co.nz> 
 Oggetto: RE: NEWLINE: Folding Issues 
 
 Hi Tondi, 
 
 Please see the attached email. Sorry I don#t have a picture of the Senosan material at this stage. 
 
 Look forward to your comments, 
 
 Kind Regards 
 
 Regan Clare 
 Business Development 
 
 
 54 Unutoto Place, Tauriko, Tauranga 3171 
 E: Regan.Clare@newline.co.nz 
 M: 021 241 0580 
 P: 0508 NEWLINE / 09 444 2053 
 W: www.newline.co.nz

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