Questa è una email di un cliente di MP3 Srl, che descrive un problema:

Da: Sales <sales@swanstone-uk.com> 
 Inviato: martedì 31 ottobre 2023 09:44 
 A: Tondi Davide <dtondi@ilpa-mp3.com> 
 Cc: Buzzi Matteo <mbuzzi@ilpa-mp3.com>; Sola Antonella <asola@ilpa-mp3.com>; Customer Service <customerservice@ilpa-mp3.com> 
 Oggetto: FW: delivery 
 
 Good Morning Davide 
 
 Please find attached photographs of the packaging label from the pallet with the reject material and more images of the sheets for your attention. 
 
 Your earliest reply on this matter would be appreciated. 
 
 Kind regards 
 
 
 
 
 
 
 
 
 
 Sarah Weston 
 Director – Swanstone Ltd 
 +44 (0)1952 400050 
 +44 (0)7809 395370 
 
 Unit 16, Cedar Court 
 Halesfield, 17 Telford, TF7 4PF 
 www.swanstone-uk.com 
 
 
 
 This email, including any attachments, is private and confidential, is the exclusive property of Swanstone Ltd and has been sent in accordance with the May 2018 GDPR compliance requirements. E & OE. This message is addressed exclusively to the recipient. If you have received this message in error, please notify the sender immediately and delete the message. Unless you have express permission, please do not distribute or copy this email or any attachments. Unless otherwise stated, the sender does not intend to create a legal relationship and any opinions or comments are personal to the writer and do not represent the official view of the company. 
 View our privacy policy here at http://www.swanstone-uk.com/privacy-policy/ 
 
 From: Sales 
 Sent: Monday, October 30, 2023 2:07 PM 
 To: Tondi Davide <dtondi@ilpa-mp3.com> 
 Cc: Sola Antonella <asola@ilpa-mp3.com>; Buzzi Matteo <mbuzzi@ilpa-mp3.com>; Customer Service <customerservice@ilpa-mp3.com> 
 Subject: FW: delivery 
 
 Hi Davide 
 
 Please find attached two photographs of the affected material at Trojan. 
 I have asked if they can supply the packaging label off this particular pallet for you and if they can, I’ll forward it on. 
 
 Kind regards 
 
 
 
 
 
 
 
 
 
 Sarah Weston 
 Director – Swanstone Ltd 
 +44 (0)1952 400050 
 +44 (0)7809 395370 
 
 Unit 16, Cedar Court 
 Halesfield, 17 Telford, TF7 4PF 
 www.swanstone-uk.com 
 
 
 
 This email, including any attachments, is private and confidential, is the exclusive property of Swanstone Ltd and has been sent in accordance with the May 2018 GDPR compliance requirements. E & OE. This message is addressed exclusively to the recipient. If you have received this message in error, please notify the sender immediately and delete the message. Unless you have express permission, please do not distribute or copy this email or any attachments. Unless otherwise stated, the sender does not intend to create a legal relationship and any opinions or comments are personal to the writer and do not represent the official view of the company. 
 View our privacy policy here at http://www.swanstone-uk.com/privacy-policy/ 
 
 From: Sales 
 Sent: Monday, October 30, 2023 10:35 AM 
 To: 'Tondi Davide' <dtondi@ilpa-mp3.com> 
 Cc: Sola Antonella <asola@ilpa-mp3.com>; Buzzi Matteo <mbuzzi@ilpa-mp3.com>; Customer Service <customerservice@ilpa-mp3.com> 
 Subject: RE: delivery 
 
 Good Morning Davide 
 
 I hope you had a good weekend! 
 
 I heard back from Paul Callaghan this morning and he will need their SCAR document completed please, however he also welcomed MP3’s PDCA document that you sent also and would appreciate it if you could send both to him for any future quality claims. I am hoping that we don’t have too many of these!! 
 
 As you may have already read from my e-mail to Matteo, they will be completing the trial of MP3 material this week, but they have ex perienced some tram lines on some of the HIPS sheets, all from the same pallet – they suggest that the possible reason for this could be that there was too much tension when filming the sheets??. Full details and images will follow from Paul at some point this week. 
 
 Although there have now been a couple of quality issues raised with this trial order, I have the impression that the material has generally performed well, particularly the Drape Form material which their operators have praised highly, but most important is that we all responded quickly to the quality issue they raised against the delivery and hopefully this can be done again with the tram line problem that we have just become aware of against the HIPS sheets. It is not ideal, but the immediate response has been noted and they appear to appreciate that we dealt with the problem head-on, so thank you for your assistance with that Davide. 
 
 Kind regards 
 
 
 
 
 
 
 
 
 
 Sarah Weston 
 Director – Swanstone Ltd 
 +44 (0)1952 400050 
 +44 (0)7809 395370 
 
 Unit 16, Cedar Court 
 Halesfield, 17 Telford, TF7 4PF 
 www.swanstone-uk.com 
 
 
 
 This email, including any attachments, is private and confidential, is the exclusive property of Swanstone Ltd and has been sent in accordance with the May 2018 GDPR compliance requirements. E & OE. This message is addressed exclusively to the recipient. If you have received this message in error, please notify the sender immediately and delete the message. Unless you have express permission, please do not distribute or copy this email or any attachments. Unless otherwise stated, the sender does not intend to create a legal relationship and any opinions or comments are personal to the writer and do not represent the official view of the company. 
 View our privacy policy here at http://www.swanstone-uk.com/privacy-policy/ 
 
 From: Tondi Davide <dtondi@ilpa-mp3.com> 
 Sent: Wednesday, October 25, 2023 4:33 PM 
 To: Sales <sales@swanstone-uk.com> 
 Cc: Sola Antonella <asola@ilpa-mp3.com>; Biseuil Cedric <CBiseuil@ilpa-mp3.com>; Buzzi Matteo <mbuzzi@ilpa-mp3.com>; Mark Turner <Mark.Turner@trojan-baths.co.uk>; Jason Proctor <Jason.Proctor@trojan-baths.co.uk>; Paul Callaghan <Paul.Callaghan@trojan-baths.co.uk> 
 Subject: R: delivery 
 
 Hi Sarah, 
 
 Attached you can find the SCAR filled with all the information. The verification of the preventive action is planned for the next month. 
 
 I also attached to the email our PDCA module, this module is sent after the closing of the claim directly to the customer. Could I ask you the contact were we could send PDCA module? 
 Could I ask you if in the future this module is enough? Or we still have to fill the SCAR? 
 
 Let me know. 
 
 Kind regards, 
 
 
 MP3 S.r.l. 
 Davide Tondi 
 Customer Service 
 T: +39 051 6715973 
 M: +39 328 4361437 
 MailTo: dtondi@ilpa-mp3.com 
 Website: www.ilpa-mp3.com 
 
 A business of 
 Da: Sales <sales@swanstone-uk.com> 
 Inviato: mercoledì 25 ottobre 2023 17:12 
 A: Tondi Davide <dtondi@ilpa-mp3.com> 
 Cc: Sola Antonella <asola@ilpa-mp3.com>; Biseuil Cedric <CBiseuil@ilpa-mp3.com>; Buzzi Matteo <mbuzzi@ilpa-mp3.com>; Mark Turner <Mark.Turner@trojan-baths.co.uk>; Jason Proctor <Jason.Proctor@trojan-baths.co.uk>; Paul Callaghan <Paul.Callaghan@trojan-baths.co.uk> 
 Oggetto: RE: delivery 
 
 Hi Davide 
 
 Many thanks for your prompt investigation into the quality issue raised by Trojan and for the direct reply, however can you ensure that you complete the Supplier Corrective Action Report (SCAR) document that was also forwarded to you please. 
 
 Thank you!

Dimmi che categoria-nc-mp3 è.

Questa è la categoria-nc-mp3: ONDE (SCORTA)