Questa è una email di un cliente di MP3 Srl, che descrive un problema:

Dear Maria, 
 
 [...] A heartfelt request also from our side regarding the ETM material - black matt - due to the complaint about the last delivery, which I have already partially submitted, and the information that the next dimension from the same production campaign will also be fully advertised, please produce the products for our company as soon as possible this material in the following quantities and dimensions - I have already written about it earlier - at this point we are left without material for bathtubs and we cannot fulfill orders for our customers for products made of this board: 
 Acry ETM 503 C55 MP 5100 board, 1760x760x3.5 - 250 pcs - in practice, the entire previous delivery was advertised, which prevents us from current production for the orders we have 
 And 
 Acry ETM 503 C55 MP 5100 board, 1560x760x3.5 - 150 pieces - will also be advertised in its entirety - we tried to change it, but unfortunately nothing is suitable for production. 
 We have not yet received any confirmation from you about these boards - and this is a very urgent matter because we do not have material for bathtubs at the moment due to complaints. 
 To sum up, 2023 is better than everyone expected, but next year will be a price fight on the sanitary products market and may unfortunately be worse than this year. However, we hope that you will always offer us the best prices and this cooperation will also work well between our companies in 2024 - but after the recent quality failures, I would like to ask you - keep an eye on the quality of the boards delivered to our company! Let's hope there will be no complaints in 2024 at all😊. 
 ------------- 
 Good morning. 
 
 Attached is another complaint report - already announced - for black mat boards in size 1560x760x3.5. 
 Unfortunately, this is almost the entire September delivery of these boards, including the previous size 1760x760x3.5. 
 This means that, as I wrote today, we are effectively left with no matt black panels for bathtubs and we have nothing to produce them with. Therefore, I am asking once again for the urgent production of these boards and their delivery as soon as possible - in practice, this is the second delivery of this material in a row with a problem - the previous delivery of ETM material was also partially advertised. 
 From what I have just heard, unfortunately this is not the last complaint this year - I am expecting another complaint report for white discs in the near future, and it will also be quite a significant quantity, not individual pieces. 
 I am really appealing and even demanding that you take action and remedial measures regarding your quality control at the stage of your production, because the end of the year is simply tragic in terms of quality. This causes big problems in our production as well as problems in my work because I am very burdened with these subsequent complaints and I waste unnecessarily a lot of time because of this - in fact, this latest scale of complaints is starting to scare and irritate us - counting for the last quarter, we are already getting better In practice, 5% of discs are subject to complaints - this is a truly unacceptable scale. Thermoforming workers are also starting to be prejudiced against your boards because lately there have been constant problems with them. 
 
 I am really asking for serious and effective intervention in your quality department because this cannot continue. 
 
 Pozdrawiam/Regards: 
 Jarosław Wilczyński

Dimmi che categoria-nc-mp3 è.

Questa è la categoria-nc-mp3: PE N/C