Questa è una email di un cliente di MP3 Srl, che descrive un problema:

From: Mark Ballantine <Mark.Ballantine@bridgewooduk.com> 
 Sent: mercoledì 21 aprile 2021 11:13 
 To: De Santis Lorenzo Donato <ldesantis@ilpa-mp3.com> 
 Cc: Pat Baynes <Pat.Baynes@bridgewooduk.com>; Simon Williams <swilliams@bridgewooduk.com>; Katharine Elton <Katharine.Elton@bridgewooduk.com> 
 Subject: MRN 9228 
 
 
 
 Good Morning Lorenzo 
 
 We have a problem with the Caterpillar Oasis Roof material you supply us. The sheet is 1995 x 1725 x 4.75 duel extruded Caterpillar Yellow AC/ABS with a black backing. We have six mouldings (I believe three from each pallet) where in some parts of the moulding the black is showing through, giving an uneven patchy appearance. The problem can also be seen in the unmoulded sheets on these pallets. It looks as if there is variation in the thickness of the yellow layer across the sheet. Other pallets we have used from this batch have been OK and we now have 500 left in stock. The pallets we have rejected are numbers 11 and 12. The pallets we have left are numbers 1, 7 8, 17 and 18. It therefore seems likely the remaining pallets shall be OK. Since we have seen the problem on Pallet 12, it is reasonable to assume that all of pallet 11 shall have this problem. It is possible that at some stage, pallet 12 will become OK but it is not easy for us to check through the pallet. Our Oasis Rood process is a largely automated process. The sheets are not manually loaded. We are therefore not able to inspect the sheets before use. 
 
 The attached material reject note (MRN9228) has been raised in relation to this problem and covers 98 unmoulded sheets and 6 moulded sheets. 
 
 I have taken photographs and they do not show the problem, but it is very obvious when you look at the sheet or the moulded parts. 
 
 I would like to say that until we received this problem, the quality on this Oasis Roof material has been excellent. I have requested a corrective action report on the MRN, which obviously you can only complete once you have had the parts back to inspect. All I require for corrective action is the identification of the root cause of the problem, and the action taken to ensure that we do not receive parts with this problem again 
 
 Please advise how you wish to progress this complaint. 
 
 If you need to discuss further with me, you can contact me on my mobile number as given below. 
 
 Kind regards 
 Mark Ballantine 
 Quality/H & S Manager 
 
 
 Ciao Antonella, 
 ti inoltro l#email di bridgewood. Si riferisce alla commessa 3081413, per una qtà di circa 2000kg (che mi confermerà a breve). Il problema è stato di colore/coprenza. 
 Se serve qualche altra info che può aiutarti fammi pure sapere. 
 
 Grazie, 
 
 Antonella 
 
 Apologies for the delay. I have been very busy. 
 
 There are three pallets. 
 
 Please note the reference number is MRN 9228 and not MRN 9227 
 
 The contents are as follow: 
 
 Pallet 1 
 
 43 unmoulded sheets 
 3 moulded sheets 
 Dimensions:- 2000 x 1730 x 600 
 Approximate Weight Gross = 847 kg (827 kg Nett) 
 
 Pallet 2 
 
 54 unmoulded sheets 
 3 moulded sheets 
 Dimensions:- 2000 x 1730 x 650 
 Approximate Weight Gross = 1045 kg (1025 kg Nett) 
 
 
 Pallet 3 
 
 53 unmoulded sheets 
 4 moulded sheets 
 Dimensions:- 2000 x 1730 x 700 
 Approximate Weight Gross = 1045 kg (1025 kg Nett) 
 
 Please note that because these pallets have moulded sheet on them they are not stackable. 
 
 Kind regards 
 Mark Ballantine 
 Quality/H & S Manager

Dimmi che categoria-nc-mp3 è.

Questa è la categoria-nc-mp3: COLORE / COPRENZA