Questa è una email di un cliente di MP3 Srl, che descrive un problema:

Material Nr.: 128101310035159 and 111700900055159 
 Menge : 34 and 36 pcs. 
 Problem : Dots on the foil that are imprinted into the material after thermoforming 
 Cust.PO : 24060210 
 Lieferschein : 9244004039 (3.7.2024) 
 
 Da: Roman Sákra - DUROtherm Thermoforming <roman.sakra@durotherm.cz> 
 Inviato: giovedì 18 luglio 2024 11:46 
 A: Grandi MariaCristina <mcgrandi@ilpa-mp3.com>; Tondi Davide <dtondi@ilpa-mp3.com> 
 Cc: Agnelli Francesca <fagnelli@ilpa-mp3.com>; Pavel Andrt - DUROtherm Thermoforming <Pavel.Andrt@durotherm.cz>; Pavel Votruba - DUROtherm Thermoforming <Pavel.Votruba@durotherm.cz>; Marek.Pavlik - DUROtherm Thermoforming <Marek.Pavlik@duro therm.cz>; Radek Masáček <radek.masacek@draeger-cz.cz>; QW-Intern2 - DUROtherm Thermoforming <QW-Intern2@DUROtherm.cz> 
 Oggetto: RE: Durotherm - meeting 16.7.2024 
 
 Hello colleagues, 
 
 as already announced by Mr. Masacek. 
 We tried production from the supplied material (from a clean room). 
 Unfortunately, the result is as Mr. Masáček writes below. 
 There are still "dots" on the material. It looks like burst bubbles in the protective film. 
 These dots are written into the material under the foil. 
 It was tested: 
 - different formats 
 - various machines - 3 in total 
 - recommended setting from MP3 
 Unfortunately, nothing led to a better result. 
 
 Hereby we would like to claim this material. 
 In the attachment: 
 - Complaint logs 
 - photos 
 - direct debit 
 
 The remaining material is ready for return shipping / collection. 
 Also manufactured parts. Plus one paper carton with the mentioned samples - see below from Mr. Masaček. 
 Please let me know when the material and samples will be picked up from MP3. 
 
 The rest of the plates plus the produced NOK-parts = 2 pallets 
 Dimensions: length x width x height - weight 
 1 pallet : 
 1200 x 800 x 1200 - 250Kg 
 2nd palette: 
 3000 x 1200 x 1000 - 520Kg 
 Both pallets are non-stackable. 
 
 
 S přátelskými pozdravy / mit freundlichen Grüßen / With friendly greetings 
 
 Roman Sákra 
 Vedoucí odd.kvality / Qualitätsleiter / Quality manager 
 
 DUROtherm Thermoforming Czechia s.r.o, Alejni 630, CZ-41742 Krupka 
 
 Tel: +420 417 539 663 
 Mob: +420 607 059 003 
 roman.sakra@durotherm.cz 
 www.durotherm.cz 
 
 společnost zapsaná u Krajského soudu v Ústí nad Labem v odd. C, složka 21064 
 
 Od: Radek Masáček <radek.masacek@draeger-cz.cz> 
 Odesláno: Dienstag, 16. Juli 2024 13:29 
 Komu: 'Grandi MariaCristina (mcgrandi@ilpa-mp3.com)' <mcgrandi@ilpa-mp3.com> 
 Kopie: Agnelli Francesca <fagnelli@ilpa-mp3.com>; Pavel Andrt - DUROtherm Thermoforming <Pavel.Andrt@durotherm.cz>; Roman Sákra - DUROtherm Thermoforming <roman.sakra@durotherm.cz>; Pavel Votruba - DUROtherm Thermoforming <Pavel.Votruba@durotherm.cz>; Marek.Pavlik - DUROtherm Thermoforming <Marek.Pavlik@durotherm.cz>; Tondi Davide <dtondi@ilpa-mp3.com> 
 Předmět: Durotherm - meeting 16.7.2024 
 
 Hi Cristina, 
 
 Durotherm has made next tests on big sheets in grey colour. 
 
 All the parts were NOK. 
 Before thermoforming there are visible dots but you can not feel them by touching. 
 After thermoforming there are visible dots and you can feel them by touching. 
 After removing the protection PE film there are visible dots on the sheet and also on the removed PE film and you can feel them by touching. This is not acceptable for the final customer. 
 The situation is the same with higher and lower temperature on the machine – no change with lower temperature. 
 
 The same situation was on the small grey parts last week. 
 Small grey parts we produced on two different machines and on two different moulds. The result was the same. 
 
 When the part were produced in past (as a test only) without protection PE film the part is OK. Standard production without protection PE film is not acceptable of course. 
 
 We checked finished parts from year 2021. 
 After thermoforming there are visible dots and you can feel them by touching. But after removing the protection PE film the sheet is OK without any dots. 
 
 Till approximately the summer 2022 everything was OK and there were not any problems and complains from the final customer. After there is a problem with all the deliveries. 
 
 Duroterm will send you following: 
 - sample from 2021 
 - samples from last week and this week tests 
 - production data 
 
 Parts from Senapolast material are without any promlem. 
 
 
 
 Servisse qualche altra informazione non esitate a chiamarmi 
 
 
 Grazie mille 
 
 Buona giornata 
 
 Ciao, 
 Radek

Dimmi che categoria-nc-mp3 è.

Questa è la categoria-nc-mp3: SPORCO