Questa è una email di un cliente di MP3 Srl, che descrive un problema:

Da: Tondi Davide <dtondi@ilpa-mp3.com> 
 Inviato: mercoledì 18 ottobre 2023 15:55 
 A: Sola Antonella <asola@ilpa-mp3.com> 
 Cc: Buzzi Matteo <mbuzzi@ilpa-mp3.com>; Biseuil Cedric <CBiseuil@ilpa-mp3.com> 
 Oggetto: R: TROJAN : delivery 
 
 Ti chiedo di aprire una sola NC ma sul lotto più grande consegnato in questo ODV. 
 
 Il danno è molto esteso dubito che siamo stati noi ma adesso facciamo il giro tra tutti per capire cosa è successo. 
 
 Saluti, 
 
 
 MP3 S.r.l. 
 Davide Tondi 
 Customer Service 
 T: +39 051 6715973 
 M: +39 328 4361437 
 MailTo: dtondi@ilpa-mp3.com 
 Website: www.ilpa-mp3.com 
 
 A business of 
 Da: Sola Antonella <asola@ilpa-mp3.com> 
 Inviato: mercoledì 18 ottobre 2023 11:52 
 A: Biseuil Cedric <CBiseuil@ilpa-mp3.com> 
 Cc: Buzzi Matteo <mbuzzi@ilpa-mp3.com>; Tondi Davide <dtondi@ilpa-mp3.com> 
 Oggetto: TROJAN : delivery 
 
 Ciao, 
 faccio notare che c’era anche il flag test " prima fornitura materiale standard " 
 
 @ Davide ti chiamo per coordinarmi con te per apertura NC 
 
 
 
 MP3 S.r.l. 
 Antonella Sola 
 Sales Assistant 
 T: +39 051 6715901 
 MailTo: asola@ilpa-mp3.com 
 Website: www.ilpa-mp3.com 
 
 A business of 
 Da: Biseuil Cedric <cbiseuil@ilpa-mp3.com> 
 Inviato: mercoledì 18 ottobre 2023 11:49 
 A: Tondi Davide <dtondi@ilpa-mp3.com> 
 Cc: Sola Antonella <asola@ilpa-mp3.com>; Sales <sales@swanstone-uk.com> 
 Oggetto: I: delivery 
 
 
 
 
 MP3 S.r.l. 
 Cedric Biseuil 
 Sales Director 
 T: +39 051 6715988 
 M: +39 389 6996934 
 MailTo: cbiseuil@ilpa-mp3.com 
 Website: www.ilpa-mp3.com 
 
 A business of 
 Da: Paul Callaghan <Paul.Callaghan@trojan-baths.co.uk> 
 Inviato: mercoledì 18 ottobre 2023 06:53 
 A: Biseuil Cedric <cbiseuil@ilpa-mp3.com> 
 Cc: Mark Turner <Mark.Turner@trojan-baths.co.uk>; Jason Proctor <Jason.Proctor@trojan-baths.co.uk> 
 Oggetto: FW: delivery 
 
 Hi, 
 I trust this e-mail finds you well 
 
 Re: Panel Sheet Delivery 17/10/23 
 
 I would appreciate it if you could address the issues raised in my earlier e-mail below, that I addressed for the attention of Buzzi Matteo. 
 
 Kind regards 
 Paul 
 Paul Callaghan 
 Product Development & Quality manager 
 
 Trojan Plastics 
 Ramsden Mills 
 Britannia Road 
 Huddersfield 
 West Yorkshire 
 HD3 4QG 
 Tel: 01484 485413 
 Mob: 07500 781971 
 Fax: 01484 485403 
 
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 IMPORTANT: This message is private and confidential. If you have received this message in error, please notify us and remove it from your system. Hartford Holdings Ltd. is a limited company registered in England and Wales. 
 
 Registered number: 1995822 Registered office: Ramsden Mills Britannia Road, Milnsbridge, Huddersfield, West Yorkshire, HD3 4QG 
 
 Please note that Hartford Holdings Ltd. may monitor email traffic data and also the content of email for the purposes of security and staff training. 
 
 This message contains confidential information and is intended only for cbiseuil@ilpa-mp3.com. If you are not cbiseuil@ilpa-mp3.com, you should not disseminate, distribute or copy this e-mail. Please notify Paul.Callaghan@trojan-baths.co.uk immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. Paul Callaghan therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. 
 From: Paul Callaghan 
 Sent: 18 October 2023 05:43 
 To: sales@swanstone-uk.com; mbuzzi@ilpa-mp3.com 
 Cc: Mark Turner <Mark.Turner@trojan-baths.co.uk>; Jason Proctor <Jason.Proctor@trojan-baths.co.uk> 
 Subject: FW: delivery 
 
 Good morning, 
 I trust this e-mail finds you well 
 
 Re: Panel Sheet Delivery 17/10/23 
 
 My name is Paul Callaghan and I am the Quality Manager for Trojan Plastics Ltd, at Huddersfield. 
 
 I am writing today to inform you that It was brought to my attention yesterday by QA and Goods In, that the first delivery into Trojan was not delivered to our required standards and therefore, was deemed to be unsatisfactory. (Please see the images attached) 
 
 As you can clearly see from the images, the material arrived on collapsed broken damaged pallets with nails protruding from the unde rside of the pallets. Pallets were observed with bits missing, leaving the loads unstable. In addition to the damage pallets, the protective wrap was torn and damaged in places on several of the pallets, as well! 
 This is not, only unacceptable from a quality perspective, but also constitutes a health and safety risk to staff at Trojan. 
 
 This, is NOT how we anticipate our materials to arrive at Trojan Plastics Ltd, especially on a first delivery! With respect to QA and Goods In, they had every right to refuse this delivery and I would have done, if I had been available to inspect this load. 
 
 Going forward, we expect to see a big improvement in the way your material is delivered to Trojan. If this happens again, I will have no hesitation in refusing the delivery. 
 Please note, It has not yet been established if any of the sheet has been damaged, if this is the case, I will contact you immediately. 
 
 In the meantime, I would very much appreciate it if you can investigate why this delivery arrived at Trojan in the state, it did. 
 In addition, would you also be as kind to complete the attached supplier corrective action report (SCAR) and return it to myself, once completed. 
 
 You cooperation in this matter is very much welcomed. 
 
 Kind regards 
 Paul 
 
 From: Jason Proctor <Jason.Proctor@trojan-baths.co.uk> 
 Sent: 17 October 2023 10:48 
 To: Paul Callaghan <Paul.Callaghan@trojan-baths.co.uk> 
 Subject: delivery 
 
 Photos from today’s delivery…..

Dimmi che categoria-nc-mp3 è.

Questa è la categoria-nc-mp3: CONFEZIONAMENTO