Questa è una email di un cliente di MP3 Srl, che descrive un problema:

Dear Davide, Cédric, 
 
 
 I want to refer to the mail conversation about problem – white strips visible on side of the rolls I sent 2 weeks ago. 
 
 This problem arose from the time we received the mail from you, see it attached, information in which the defect of white strips on rolls was mentioned. 
 
 
 We decided to take the material as it is, tested it for forming properties. In this respect everything was ok and we proceeded in c onsuming the material. 
 
 However, we observed another problem later. 
 
 During fininshing our product, reading the DMC codes, engaved in our prodcuts is not working. Our scanners however very sensitive are not able to read these. 
 
 We tested more parts and we presume that this problem is related to white strips phenomenon, as the black colour may not be that „strong" and even on the whole film area. 
 
 
 Due to this problem we had to act and claimed the material as follows: 
 
 1. NCR „A" was issued for blocked foils, delivered on 13th May 2024, the weight visible in NCR is what is blocked, but we had to consume the foil even with strips till new deliveries were received. Thus we had extra costs on finishing, as parts on which DMC codes are not readable, must be scrapped , the final figure are now being completed , we will communicate them later on, 
 2. NCR „B" was issued for blocked foils received on 5th June 2024, stock and the same like stated above, extra costs will be calcualted 
 3. NCR „C" materials received on 120th June and 24th June - - and all the time the same phenomenon – white stips – we will do the same like stated above 
 
 
 I want to emphasise that it is again a very serious problem. 
 
 In the mail below I asked you to pay attention to the strips, as we do not want to have them, the material must be black, any kind of white colour or shade is not desired at all. But this didn´t happen and we keep receiving rolls with white stips visible – please see the pictures in attached NCRs. 
 
 We are checking each and every finished product again, and we do not know how many parts will be affected by this problem. 
 It means we cannot predict now the % of scrap. 
 We are under the pressure , quantities to be made are increasing, but production planning and shipments planning is very difficult. Production process slowed down by checking DMC codes and double checking. 
 
 At the same time we cannot stop production, otherwise we would stop lines at the customer, we must keep producing. As all the material has these strips, consumption of the mateiral generate extra costs again. 
 
 We need to act fast, fix the problem and put things all right. 
 
 Please make a time slot for a Teams call tomorrow, and please till that time do your best to investigate the cause of the problem if possible. 
 
 Soon there will be another production of material for us in MP3, and till that time this problem must be solved. 
 
 
 I propse the meeting tomorrow at 1 o´clock p.m. Or give another proposal, but we definitely need to fix the problem asap! 
 
 
 Thank you very much for cooperation in advance.

Dimmi che categoria-nc-mp3 è.

Questa è la categoria-nc-mp3: COLORE / COPRENZA