Questa è una email di un cliente di MP3 Srl, che descrive un problema:

Hi Davide. 
 
 Please see attached 8D report and pictures. 
 Unfortunately the cleaning of the sheets are not working. 
 We need replacement material. 
 
 Replacement order 509762 will be send on separate mail. 
 
 I wait for your urgent reply. 
 
 Thanks. 
 
 __________________________ 
 
 
 Hi Davide. 
 
 We have now tried to clean the material and unfortunately it can’t be done ! 
 No matter what we do, the result is not good. 
 
 So we have to claim for all 460 sheets from order 509291 – your order 652354. 
 8D report and replacement order will be send in short time. 
 
 We have urgent need for replacement material. 
 
 Please reply immediately. 
 
 Thanks. 
 
 
 Med venlig hilsen / Best regards 
 
 Dorte Bonde 
 Purchase Manager 
 Mobile: +45 21 38 76 59 
 
 
 GIBO Plast A/S | Ferrodanvej 14 | DK-6900 - Skjern | Phone: +45 87 82 87 00 | CVR: 5230 8410 | www.giboplast.com | LinkedIn 
 
 Member of 
 
 
 
 
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 Fra: Tondi Davide <dtondi@ilpa-mp3.com> 
 Sendt: 26. august 2024 16:32 
 Til: Dorte Bonde <db@giboplast.com> 
 Cc: Borghi Alberta <aborghi@ilpa-mp3.com>; Grandi MariaCristina <mcgrandi@ilpa-mp3.com>; Biseuil Cedric <CBiseuil@ ilpa-mp3.com> 
 Emne: R: 1105040016 - 509291/652354 
 
 Hi Dorte, 
 
 I talked with Cedric because Cristina still in vacation 😊 
 
 We agree to pay the cost of cleaning of the sheets involved, as soon as you have the amount of sheets and time requested we will pay the cost for this activity. 
 
 Meanwhile I will check the production record and all the documentation of this batch in order to check the root cause of the defect. 
 
 I will update you on that. 
 
 Kind regards, 
 
 
 MP3 S.r.l. 
 Davide Tondi 
 Customer Service 
 T: +39 051 6715973 
 M: +39 328 4361437 
 MailTo: dtondi@ilpa-mp3.com 
 Website: www.mp3extrusion.com 
 
 A business of 
 Da: Dorte Bonde <db@giboplast.com> 
 Inviato: lunedì 26 agosto 2024 10:53 
 A: Tondi Davide <dtondi@ilpa-mp3.com> 
 Cc: Borghi Alberta <aborghi@ilpa-mp3.com> 
 Oggetto: VS: 1105040016 - 509291/652354 
 
 Hi Davide. 
 
 Please see pictures below on this mail. 
 
 It is material no. 1105040016. 
 First problem is the surface on the material. 
 There are something on the surface, which will be burned to the formed item during forming. 
 We have seen this problem before on other material we have received from you. (see old 8D reports) 
 The explanation has been something with the corona treatment. It’s a thin layer and it’s not visible before forming. 
 In the past we have been able to wash all the material so that we could use the material. 
 It takes a lot of time, but we think it’s better for both of us. 
 We will be able to deliver to our customer in time, and you will not have to produce new material as replacement material. 
 I need you commitment to pay for the time used for this cleaning, before we start to do so. 
 As Gibo will not pay for this. 
 I need your urgent feedback as we have started the machine and we are right now waiting for your decision. 
 
 The second problem with the material are the back side (turned around on the pallets – so on the pictures they are facing up). 
 We have very visible scratches ! 
 As we can’t see the mistake on the front side of the material before forming, we have already tried to form some of the sheets with these scratches. On the items we have tried to form, the scratches are not much seen after forming, and we hope we will be able to use the material. But we can’t know for sure that all sheets will be good. 
 
 As material no. 1105040016 has been delivered with 2 other material number in the same quality on order 509291/652354 – I have asked my quality department to check all the other material as well. 
 More sheets for cleaning can come. I will let you know. 
 
 I wait for your urgent reply. 
 
 Thanks. 
 
 Med venlig hilsen / Best regards 
 
 Dorte Bonde

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