GitHub repository: GenesysCloudBlueprints/update-zoom-presence-from-inbound-interaction-trigger-blueprint
Description: This Genesys Cloud Developer Blueprint explains how to set up Genesys Cloud and Zoom for a Genesys Cloud agent's Zoom presence to be updated upon the start and end of an inbound Genesys Cloud voice interaction. When an architect workflow receives an inbound interaction, a Zoom API call will be sent to the Zoom user associated with the Genesys Cloud agent assigned to the interaction.  The Zoom user's presence will be set to 'On a Call' when the voice interaction begins.  When the interaction ends, the Zoom user will be returned to 'Available'.