English: The regulator claimed an average of 96.66 percent complaint resolution rate as against 57.65 percent in 2018 just as the contact center confirmed a 39.01 percent improvement.
Igbo: Onye na-ahụ maka njikwa kwuru na ọnụego mkpesa dị 96.66 megidepasent 57.65 na 2018 dị ka etiti kọntaktị ahụ gosipụtara nkwalite pasent 39.01.