No Veterans Crisis Line Call Should Go Unanswered Act

Bill: 114-s-3304
Sponsor: full_name: Sen. Thune, John [R-SD]
Introduced: 2016-09-08
Policy area: Armed Forces and National Security
Subjects: Congressional oversight

Emergency medical services and trauma care

Health care quality

Mental health

Performance measurement

Social work, volunteer service, charitable organizations

Telephone and wireless communication

Veterans' medical care
Latest action: action_date: 2016-09-08
text: Read twice and referred to the Committee on Veterans' Affairs.

Summaries:
action_date: 2016-09-08
action_desc: Introduced in Senate
text: <p><strong>No Veterans Crisis Line Call Should Go Unanswered Act</strong></p> <p>This bill directs the Department of Veterans Affairs to develop: </p> <ul> <li>a quality assurance document for carrying out the toll-free Veterans Crisis Line (VCL), including at backup call centers; and </li> <li>a plan to ensure that each telephone call, text message, and other communication received by the VCL, including at backup call centers, is answered in a timely manner by a person, consistent with the guidance established by the American Association of Suicidology.</li> </ul>

tv_txt: II 114th CONGRESS 2d Session S. 3304 IN THE SENATE OF THE UNITED STATES September 8, 2016 Mr. Thune introduced the following bill; which was read twice and referred to the Committee on Veterans' Affairs A BILL To direct the Secretary of Veterans Affairs to improve the Veterans Crisis Line.

1. Short title This Act may be cited as the No Veterans Crisis Line Call Should Go Unanswered Act . 2. Improvements to Veterans Crisis Line (a) Quality assurance document (1) In general The Secretary of Veterans Affairs shall develop a quality assurance document to use in carrying out the Veterans Crisis Line. (2) Elements The quality assurance document developed under paragraph (1) shall— (A) outline clearly defined and measurable performance indicators and objectives to improve the responsiveness and performance of the Veterans Crisis Line, including at backup call centers; (B) include quantifiable timeframes to meet designated objectives to assist the Secretary in tracking the progress of the Veterans Crisis Line and such backup call centers in meeting the performance indicators and objectives outlined in subparagraph (A); and (C) with respect to the timeframes and objectives described in subparagraph (B), be consistent with guidance issued by the Office of Management and Budget. (b) Plan (1) In general The Secretary shall develop a plan to ensure that each telephone call, text message, and other communication received by the Veterans Crisis Line, including at backup call centers, is answered in a timely manner by a person, consistent with the guidance established by the American Association of Suicidology. (2) Guidelines The plan developed under paragraph (1) shall include guidelines to carry out periodic testing of the Veterans Crisis Line, including such backup centers, during each fiscal year to identify and correct any problems in a timely manner. (c) Report Not later than 180 days after the date of the enactment of this Act, the Secretary shall submit to the Committee on Veterans’ Affairs of the Senate and the Committee on Veterans’ Affairs of the House of Representatives a report containing the quality assurance document developed under subsection (a) and the plan developed under subsection (b). (d) Veterans Crisis Line defined In this section, the term Veterans Crisis Line means the toll-free hotline for veterans established under section 1720F(h) of title 38, United States Code.