Recommending the designation of the first Wednesday of December as "Government Customer Service Day".

Bill: 114-hres-833
Sponsor: full_name: Rep. Cuellar, Henry [D-TX-28]
Introduced: 2016-07-14
Policy area: Government Operations and Politics
Subjects: Commemorative events and holidays

Government employee pay, benefits, personnel management
Latest action: action_date: 2016-07-14
text: Referred to the House Committee on Oversight and Government Reform.

Summaries:
action_date: 2016-07-14
action_desc: Introduced in House
text: <p>Encourages: (1) the executive branch to find innovative ways to instill a culture of customer centered service, and (2) each agency to recognize employees who deliver outstanding levels of service to the public.</p>

tv_txt: IV 114th CONGRESS 2d Session H. RES. 833 IN THE HOUSE OF REPRESENTATIVES July 14, 2016 Mr. Cuellar submitted the following resolution; which was referred to the Committee on Oversight and Government Reform RESOLUTION Recommending the designation of the first Wednesday of December as Government Customer Service Day .

Whereas the business of Government is the business of customer service; Whereas polls show the majority of citizens have a negative view of Government; Whereas polls show the majority of citizens believe the Federal Government can improve customer service; Whereas polls show that quality service delivery increases citizen trust in Government; Whereas the Government owes taxpayers effective, efficient, and responsible government; Whereas the GPRA Act of 2010 ( Public Law 111–352 ) resulted in a cross-agency priority goal of delivering world-class customer service to citizens by making it faster and easier for individuals and businesses to complete transactions and have a positive experience with the Government; Whereas the GPRA Act of 2010 resulted in President Obama issuing an executive order in 2011 to improve the quality of Government service to the public; Whereas there are an untold number of hard working and dedicated Federal employees who are delivering exceptional customer service every day without getting the recognition they deserve; and Whereas the first Wednesday of December should be designated as Government Customer Service Day : Now, therefore, be it

That the House of Representatives— (1) encourages the executive branch to find innovative ways to instill a culture of customer centered service; and (2) encourages each agency to recognize employees who deliver outstanding levels of service to the public.