Federal Agency Customer Experience Act of 2021

Bill: 117-s-671
Sponsor: Sen. Hassan, Margaret Wood [D-NH]
Introduced: 2021-03-10 in the Senate
Policy area: Government Operations and Politics
Subjects: Congressional oversight
Government information and archives
Government studies and investigations
Performance measurement

Summary:
action_date: 2021-03-10
text: 

Federal Agency Customer Experience Act of 2021

 
This bill requires certain agencies to collect voluntary feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.
 
The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.
 
The feedback may not be used in any appraisal of job performance of a federal employee. 

action_date: 2021-07-19
text: 

Federal Agency Customer Experience Act of 2021

 
This bill requires certain agencies to collect voluntary feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.
 
The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.
 
The feedback may not be used in any appraisal of job performance of a federal employee. 

action_date: 2022-06-22
text: 

Federal Agency Customer Experience Act of 2021

 
This bill requires certain agencies to collect voluntary customer experience feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.
 
The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.
 
The feedback may not be used in any appraisal of job performance of a federal employee. 


Legislative actions:
action_date: 2022-06-23
text: Held at the desk.
action_date: 2022-06-23
text: Received in the House.
action_date: 2022-06-23
text: Message on Senate action sent to the House.
action_date: 2022-06-22
text: Passed Senate with an amendment by Unanimous Consent. (text of amendment in the nature of a substitute: CR S3095-3096)
action_date: 2022-06-22
text: Passed/agreed to in Senate: Passed Senate with an amendment by Unanimous Consent.
action_date: 2022-06-22
text: Measure laid before Senate by unanimous consent. (consideration: CR S3095-3096)
action_date: 2021-07-19
text: Placed on Senate Legislative Calendar under General Orders. Calendar No. 103.
action_date: 2021-07-19
text: Committee on Homeland Security and Governmental Affairs. Reported by Senator Peters without amendment. With written report No. 117-30.
action_date: 2021-07-19
text: Committee on Homeland Security and Governmental Affairs. Reported by Senator Peters without amendment. With written report No. 117-30.
action_date: 2021-03-17
text: Committee on Homeland Security and Governmental Affairs. Ordered to be reported without amendment favorably.
action_date: 2021-03-10
text: Read twice and referred to the Committee on Homeland Security and Governmental Affairs.
action_date: 2021-03-10
text: Introduced in Senate