United States Call Center Worker and Consumer Protection Act of 2019

Bill: 116-hr-3219
Sponsor: Rep. McKinley, David B. [R-WV-1]
Introduced: 2019-06-12 in the House
Policy area: Commerce
Subjects: Administrative law and regulatory procedures
Business records
Consumer affairs
Federal Trade Commission (FTC)
Government information and archives
Government lending and loan guarantees
Military procurement, research, weapons development
Public contracts and procurement
Telephone and wireless communication
Unemployment

Summary:
action_date: 2019-06-12
text: 

United States Call Center Worker and Consumer Protection Act of 2019

 
 This bill establishes restrictions on businesses that relocate call centers or redirect customer service calls to locations outside the United States.
 
 Specifically, a business must notify the Department of Labor that it intends to move its customer service call center overseas and Labor must maintain a publicly available list of such businesses. Subject to narrow exceptions, a business appearing on such list is ineligible to receive federal grants or guaranteed loans for five years after the business is added to the list. Further, agencies must condition the awarding of government contracts on the requirement that any call center activity pursuant to the contract must be performed in the United States.
 
 Additionally, the bill requires call center employees to disclose their physical location at the beginning of each call initiated or received, unless all employees of the business participating in the communication are located in the United States, among other exceptions.


Legislative actions:
action_date: 2019-06-13
text: Referred to the Subcommittee on Consumer Protection and Commerce.
action_date: 2019-06-12
text: Referred to the Committee on Energy and Commerce, and in addition to the Committees on Education and Labor, Armed Services, and Oversight and Reform, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.
action_date: 2019-06-12
text: Referred to the Committee on Energy and Commerce, and in addition to the Committees on Education and Labor, Armed Services, and Oversight and Reform, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.
action_date: 2019-06-12
text: Referred to the Committee on Energy and Commerce, and in addition to the Committees on Education and Labor, Armed Services, and Oversight and Reform, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.
action_date: 2019-06-12
text: Referred to the Committee on Energy and Commerce, and in addition to the Committees on Education and Labor, Armed Services, and Oversight and Reform, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.
action_date: 2019-06-12
text: Introduced in House
action_date: 2019-06-12
text: Introduced in House