Wanted Rigol Rigol DS1054Z - Page 1
Forum section: electronics / general

author: odessa
author_rank: Regular Contributor
timestamp: March 21, 2015, 07:42:57 pm
content: Hi Guys,Does anyone know anywhere pref in the UK that has these in stock ?ThanksJay

author: JohnnyBerg
author_rank: Frequent Contributor
timestamp: March 21, 2015, 07:47:20 pm
content: Please use the search of this forum.There must be at least 10 threads with more or less the same subject.

author: odessa
author_rank: Regular Contributor
timestamp: March 21, 2015, 10:10:30 pm
content: Not here there aren't

author: EPLan
author_rank: Contributor
timestamp: March 22, 2015, 01:45:22 am
content: Well apparentlyBatterflyhave some(not in UK). Other than that I can only suggest keeping an eye on dealer's websites and forums like this - that's how I got lucky.

author: odessa
author_rank: Regular Contributor
timestamp: March 22, 2015, 08:46:00 am
content: Thanks, I did see the Batterfly post but I've never heard of them. Also their website appears to be down/gone so it didn't fill me with confidence.

author: rolycat
author_rank: Super Contributor
timestamp: March 22, 2015, 09:13:22 am
content: Lightages has anongoingdispute with Batterfly which suggests that their customer service is not the best.

author: odessa
author_rank: Regular Contributor
timestamp: March 23, 2015, 05:45:01 pm
content: Massive thanks to Forum usercowanawho sold and personally delivered me a spanking new DS1054Z today.Very glad I put a post here, great forumThanks

author: Unknown
author_rank: Unknown
timestamp: March 24, 2015, 12:49:04 pm
content: Quote from: odessa on March 23, 2015, 05:45:01 pmWe're out of stock now until June so glad you were able to get one from Andrew

author: gmit77
author_rank: Regular Contributor
timestamp: March 25, 2015, 08:45:30 pm
content: Quote from: odessa on March 22, 2015, 08:46:00 amsorry for beeing down few times, this doesn't make us happy too. it was on the webserver maintenance.however we have shipped several DS1054Z to UK this week.feel free to contact us any time.thanks

author: gmit77
author_rank: Regular Contributor
timestamp: March 25, 2015, 08:47:22 pm
content: Quote from: rolycat on March 22, 2015, 09:13:22 amto see customer voice please go herehttp://www.batterfly.com/shop/index.php?route=information/testimontbestby the way, we still have DS1054Z and hundreds are coming next month ... hope it helps.we ship to UK doorstep in 2 working days.

author: PlainName
author_rank: Super Contributor
timestamp: March 26, 2015, 02:03:52 am
content: QuoteHow did you acquire those, and from where? Just a couple of positive reviews from an independent source would mean as much as the many pages of anonymous sayings on a vendors site, IMO.They may look good to you, but to us we have no idea who 'John' is. On the other hand, we can talk to lightages, figure he's a real person, and probably determine any bias he has. And we can also see that he is completely ignored, which lends weight to his claim of dodgy customer service.

author: nanofrog
author_rank: Super Contributor
timestamp: March 26, 2015, 05:56:31 am
content: Quote from: gmit77 on March 25, 2015, 08:47:22 pmOverall, it seems Batterfly does really well for European customers based on what I've seen posted by customers here in the forum (familiar with the ins and outs of shipping, VAT, and so on for Europe).I've even posted links to products on your site on several occasions.Unfortunately, with theLightagessituation being made public (location = Brazil, not Europe), it's currently having a negative effect on your company's reputation. Fix it, and that will help your reputation.Screw it up however, and the opposite will be true (which is currently the case due to a lack of action).Potential customers reading about empty promises of resolution followed by a complete lack of communication doesn't go over well, so it's in your best interest to fix it ASAP.Quote from: dunkemhigh on March 26, 2015, 02:03:52 am+1The ability to communicate with an individual definitely carries a lot more weight than someone you can't. Considerably more so if it's negative IME.

author: gmit77
author_rank: Regular Contributor
timestamp: March 26, 2015, 06:54:51 am
content: Quote from: nanofrog on March 26, 2015, 05:56:31 amDear Nanofrog, the issue with Lightages has been solved. We leave Lightages up to leave a reply.Thanks.

author: gmit77
author_rank: Regular Contributor
timestamp: March 26, 2015, 07:13:27 am
content: Quote from: dunkemhigh on March 26, 2015, 02:03:52 amthanks for asking a PM has been sent explaining how testimonials work.

author: rolycat
author_rank: Super Contributor
timestamp: March 26, 2015, 10:09:27 am
content: Quote from: gmit77 on March 26, 2015, 07:13:27 amIs this knowledge too precious to share with the rest of the forum?

author: nanofrog
author_rank: Super Contributor
timestamp: March 26, 2015, 10:14:41 am
content: Quote from: gmit77 on March 26, 2015, 06:54:51 amHopefully all has ended well, and confirmation of this is all that remains to occur.But why not at least reveal the solution to the saga yourself?

author: gmit77
author_rank: Regular Contributor
timestamp: March 26, 2015, 10:19:04 am
content: Quote from: rolycat on March 26, 2015, 10:09:27 amhere we are:- once the item leaves our place we have a tracking number which is also given to the customer- average shipment to every where in Europe is 2/3 days max so we keep on eye on each delivery- once the item has been received by the customer we send an email to the customer to verify if he is happy with the product and the service- now is up to the customer to write a testimonial or notplease feel free to ask more details.thanksGianmarco