Tequipment.net "In Stock" not really in stock - Page 1
Forum section: electronics / general

author: Shattacrew
author_rank: Newbie
timestamp: January 10, 2022, 07:46:20 pm
content: I Needed to upgrade my solder station. I usually order from Amazon but I have seen several members on here ordering through tequipment.net. Coupled with the fact that eevblog members get a special discount what could go wrong?I do not live in the US and use a special freight forwarder service to get packages to me. So I ordered all my items including the highly suggested ADS200 station all showing "in stock". Only to see the following day that all my items will be shipped 3 weeks from the order date. I checked on what seem like an error with the online chat assistant. I was informed that the soldering station is causing my whole order to be delayed.The ads200 currently is still showing "in stock" on their website but it's not in stock and they seem ok with that. This seems the norm to them. Freight forwarding complicates it a little as I have to get my items reach in a window to avoid storage costs etc.Is the the normal way of business with that site?

author: bdunham7
author_rank: Super Contributor
timestamp: January 10, 2022, 07:55:49 pm
content: Typically if the item says "In Stock XX", with XX being a number, that means they have it in one of their warehouses. If it doesn't mention the matter, then it is available from their supplier. What model number ADS-200 did you order?

author: Shattacrew
author_rank: Newbie
timestamp: January 10, 2022, 07:59:25 pm
content: https://www.tequipment.net/Pace/ADS200-8007-0578/Soldering-Stations/Still showing in stock 6

author: bdunham7
author_rank: Super Contributor
timestamp: January 10, 2022, 08:05:14 pm
content: Quote from: Shattacrew on January 10, 2022, 07:59:25 pmNo bueno.I'm not sure what is the issue there, but I haven't run into it with them before. There is an issue where if they don't stock it, they don't tell you that when you order it.

author: rsjsouza
author_rank: Super Contributor
timestamp: January 10, 2022, 08:13:40 pm
content: I wouldn't be surprised by a goof up on this; Tequipment has history on their part status notifications. They were infamous for labeling items they do not carry anymore in their product line with the tag "Discontinued" - a common label used when the manufacturer discontinues a product, not when a rep/disty does not sell it anymore.

author: Shattacrew
author_rank: Newbie
timestamp: January 10, 2022, 08:17:51 pm
content: Quote from: bdunham7 on January 10, 2022, 08:05:14 pmA heads up on shipping delay would have been appreciated but to be told it's on order after making the purchase... First time I am encountering this on an online order.

author: thm_w
author_rank: Super Contributor
timestamp: January 10, 2022, 10:02:54 pm
content: Some discussion here:https://www.eevblog.com/forum/manufacture/tequipment-has-jerked-my-chain-with-in-stock-for-the-last-time/The Pace is not a great value, price is higher. But, it still will be a bulletproof station if that is what you want.

author: Sal Ammoniac
author_rank: Super Contributor
timestamp: January 10, 2022, 11:02:37 pm
content: As Bdunham7 said on that other thread:QuoteSure, I have sympathy with suppliers due to Covid, but that post was a year ago and that should have been plenty of time for Tequipment to get their act together and update their inventory systems. They could also be a little more transparent too and let buyers know when something is in stock at one of their suppliers (rather than in their own warehouse) or will be drop-shipped from the manufacturer.

author: Shattacrew
author_rank: Newbie
timestamp: January 11, 2022, 01:19:21 am
content: Quote from: thm_w on January 10, 2022, 10:02:54 pmI know the price way up there but when I add the tips and the possibility of micro tweezer down the road I decided that seemed the better way to go. The other would have been a jbc clone but those clone tips are not that great. The original jbc tips would significantly increase that cost.Quote from: tequipment on March 15, 2021, 02:28:45 pmThis quote from that other thread is surprising! They still have the listing as in stock and I mentioned that to the online support. Purchasing from them in the future will be a last resort.

author: tequipment
author_rank: Regular Contributor
timestamp: January 11, 2022, 03:56:47 pm
content: Thanks for the email. Yes we do have 6 in stock. In our system this item is allocated for an incoming shipment.This is pretty automated. It looks like an error in allocation. We do however have one tip not in stock. The customer service member was reading the screen correctly based on the order status.However we did have the item in stock. I sent this over to the order processing manager as well as the sales manager. We will pull any chat or calls for training and take care of this order.We appreciate the business.Evan CirelliVice President and Co-FounderTEquipment / Touchboards205 Westwood AvenueLong Branch, NJ 07740"Buy from people, not just the Internet"™

author: Shattacrew
author_rank: Newbie
timestamp: January 11, 2022, 04:03:42 pm
content: Wonderful, Evan. Thanks for the prompt response.

author: ataradov
author_rank: Super Contributor
timestamp: February 18, 2022, 04:50:08 pm
content: Just ran into the same issue. Placed and order and there was no indication during the whole process that they don't actually have the items. Got the email the next day that stuff will be shipped in a month. I placed an order elsewhere, but it is a huge waste of time.Why not do as any sane supplier does and indicate what is actually in stock and what you can may be order? This stunt made me create an account with another supplier, so now the barrier to ordering something from them is much lower.I don't think I'll be ordering from Tequipment anymore unless I have no other options. Deceptive practices should not be tolerated.

author: thm_w
author_rank: Super Contributor
timestamp: February 18, 2022, 09:58:20 pm
content: Quote from: ataradov on February 18, 2022, 04:50:08 pmWhats the item so the guy above can check?

author: ataradov
author_rank: Super Contributor
timestamp: February 18, 2022, 10:57:30 pm
content: Pace ADS200 tip 1130-0035-P1. But it does not matter, I cancelled the order and placed it with a supplier that actually has stock.The point is that if the only way to find out the actual shipping date and availability is to place the order, then your system is either designed by idiots or intentionally malicious. I would have waited a week if I knew in advance, no problem. But I would not wait for 3.5 weeks, especially that I have no trust that this period would not be extended. I assume they turn around and order stuff from Pace. But if they don't want to hold stock, then what is the point of them even being there?

author: bdunham7
author_rank: Super Contributor
timestamp: February 18, 2022, 11:14:45 pm
content: Quote from: ataradov on February 18, 2022, 10:57:30 pmThey do hold a lot of stock, just not what you wanted. This has been discussed before--they show the number in stock unless they don't have it, in which case they don't mention it--even when you order. They do answer the phone, so you have to call or message them to check on anything that doesn't explicitly tell you that it is in stock. It's all workable I suppose, but there's definitely room for improvement.https://www.tequipment.net/soldering-equipment/tips/#/soldering-equipment/tips/brands_pace-1/

author: ataradov
author_rank: Super Contributor
timestamp: February 18, 2022, 11:26:19 pm
content: Sure, it is workable. And if it was the only supplier, I'd have to bend over and do as they please. Thankfully there are half a dozen of other suppliers with stock. And I would understand if the items were clearly marked as not in stock, and even better if expected ship date was provided. In this case I just lost a day just to find out the actual shipping date.