anyone know anyway to get hantek firmware if its not on the site?? - Page 1
Forum section: electronics / testgear

author: mastershake
author_rank: Frequent Contributor
timestamp: August 04, 2023, 09:40:43 am
content: sadly i used the file listed here by a member to update my 3065 and now its a paperweight. the firmware now shows all zeros. 0.00.00.00 etc. it had a reboot issue once the the seller sent me what was supposed to be an updated firmware till i did some searching and realized it was the same one posted here by a member. i have sent emails, posted on their forum, tried calling them etc. its only been a few days but nothing no response. so now its a 650$ paperweight. does anyone know a way to get a firmware or can anyone who recently got one make a backup of their's if there is a way? i really need to be able to use this unit and it sucks its dead in the water. does anyone think they will send me one?it will still boot and i can use all the menus but it does nothing. no numbers on the screen. just a blank blue screen and zeros for the firmware version. this sucks. i wish i would have just dealt with the reboot issue and left it alone. my siglent died on me last weekend and i just dont have time to open it and fix it im swamped this week with jobs and now have no desktop meter at my home office (im stuck at the house because im emitting radiation due to being injected with a clinical trial drug actinium. so im not supposed to go to the office but i may not have a choice to at least grab another meter)i tried the support@ email and the service@ email and their supposed forum. i even tried calling the phone number listed and get voicemail. i have other hantek stuff (i dont but it anymore) but got this meter on a whim because i wanted to test it and it does work actually really well. i wish they would even post the original firmware or something like that on their website. i tried the china website and all the other ones i could find. nothing nada.lmk if you can help in anyway. thank you so much. its gonna suck to have to use a handheld for a while till i can get the cash to buy a new meter now.

author: mastershake
author_rank: Frequent Contributor
timestamp: August 05, 2023, 11:21:26 am
content: so no way to make a backup firmware on these? id try flashing it why not. at this point its a paperweight. and they dont respond at all.

author: DavidAlfa
author_rank: Super Contributor
timestamp: August 05, 2023, 12:27:45 pm
content: You will soon learn (If not already) that Hantek is one of these "only-once" things in life.Anything you buy from them is wasted money.

author: mastershake
author_rank: Frequent Contributor
timestamp: August 05, 2023, 06:25:18 pm
content: Quote from: DavidAlfa on August 05, 2023, 12:27:45 pmis there any way for someone to backup their firmware so i can load it on this thing? i know a few people have this model if it can be done. and yeah sucks i learned the hard way. biggest issue is i really needed this unit i simoply cant afford a new one right now if i knew this would happen i would have waited to buy the siglent scope i just bought. i already had multiples of those in both offices. this was for now my only one at home. so now im screwed.

author: DavidAlfa
author_rank: Super Contributor
timestamp: August 05, 2023, 06:44:47 pm
content: Can you send me the file you got?Just wondering if it shares any resemblance to Hantek scopes firmware.

author: mastershake
author_rank: Frequent Contributor
timestamp: August 05, 2023, 07:15:22 pm
content: Quote from: DavidAlfa on August 05, 2023, 06:44:47 pmthe seller sent me the exact file posted here back a page or two by a member let me post the link to the original post. if you can help in any way that would be amazing. here i thought the seller was sending me actual legit firmware and i had no idea till after it screwed my unit and googling that it was the same file posted here. he then tried to tell me he got it right from hantek so it should work and then i never heard from him again.https://www.eevblog.com/forum/testgear/finally!-hantek-hdm3065-6-5-digit-dmm/msg4471381/#msg4471381and this is the filehttps://www.eevblog.com/forum/testgear/finally!-hantek-hdm3065-6-5-digit-dmm/?action=dlattach;attach=1618027

author: DavidAlfa
author_rank: Super Contributor
timestamp: August 05, 2023, 07:50:57 pm
content: Got "gpg: AES encrypted data", so now let's figure the password!

author: mastershake
author_rank: Frequent Contributor
timestamp: August 07, 2023, 11:25:38 am
content: Quote from: DavidAlfa on August 05, 2023, 07:50:57 pmwell they sent me a new fresh firmware but im unsure what to do with this one its a zip file vs the normal up file. ill upload it and send it to you in just a bit its to large it seems to add it here

author: mastershake
author_rank: Frequent Contributor
timestamp: August 07, 2023, 12:11:08 pm
content: Quote from: DavidAlfa on August 05, 2023, 07:50:57 pmsent you a pm with a link but now i dont see it so im wondering if you got the pm or not lmk. and again thank you for trying to help with this

author: DavidAlfa
author_rank: Super Contributor
timestamp: August 07, 2023, 01:28:25 pm
content: Yeah I got it. Seems to contain some raw images, might be interesting.Have you tried it?

author: Veteran68
author_rank: Frequent Contributor
timestamp: August 07, 2023, 03:04:46 pm
content: Quote from: mastershake on August 05, 2023, 07:15:22 pmNot claiming it's the case here, but it's not at all unusual for sellers, or even a manufacturer's level 1 customer service, to not realize that a given firmware isn't compatible with all versions of hardware. Hardware occasionally goes through revisions that require different firmware codebases. This seemed to become much more common over the past few years of supply chain challenges, where manufacturers had to change components due to availability issues, which often required new firmware. With some vendors, firmware version 1.x only works with the original design, while 2.x only works with design #2, 3.x only works with design #3, and so on.For a recent example, you can check the threads here on the Uni-T UTi260B/690B thermal cameras. They are the same design but the UTi690B was commissioned for sale exclusively by Banggood, as a private-label model, and they are the support provider for that model (you won't find it on Uni-T's website). I have the UTi690B model and had a YouTuber send me the firmware update he received from Banggood that worked for his UTi690B.It bricked mine.So I contacted Banggood to see if they could help, and promptly send me the exact same firmware image that bricked my unit. Mine was a 1.x.x.x firmware model, and the version they're sending out to customers is 2.x.x.x. As I and others in that thread experienced, trying to flash a 2.x firmware to a 1.x unit renders it unbootable. Thanks to others in those threads, I was able to recover by opening it up and accessing the LVTTL UART pins to get a console shell that allowed me to manually copy back a 1.x firmware image. I let Banggood know that they were responsible for bricking 1.x customers units with this firmware, and they seemed surprised, saying that they'd be taking it up with Uni-T. I haven't heard back from them since.

author: mastershake
author_rank: Frequent Contributor
timestamp: August 07, 2023, 05:05:33 pm
content: so they sent me a file to flash on there but with no instructions on how to do it. its not a normal .up or any other firmware file its a zip folder with all kinds of stuff in it. im trying to do some reading on it now but i wish they would have just sent me the normal firmware file would have taken 2 seconds to re flash.

author: DavidAlfa
author_rank: Super Contributor
timestamp: August 07, 2023, 05:22:05 pm
content: So a quick look in Ghidra revealed the passphrase: "hsa3g".Yeah, for both. Then no surprise if it bricks after accidentally updating with the wrong file.The update uses the same format to Hantek DSO2xxx series.I modified the build scripts, with this you can extract and build update packagesIt shouldn't be hard to figure out what to backup and create a restore package just like in the DSO2xxx.The update file from the thread does this:Code:echo "update start"rm -f /lib/firmware/*.bitcp /tmp/dmm_client/DMMCore /dso/app/cp /tmp/dmm_client/dm65fpga_16.bit /lib/firmware/cp /tmp/dmm_client/dm65fpga_21.bit /lib/firmware/cp /tmp/dmm_client/libscpi.so.2.1.0 /lib/cp /tmp/dmm_client/*.bin /dso/app/res/icon/Attaching the scripts and both decrypted firmwares packages.

author: mastershake
author_rank: Frequent Contributor
timestamp: August 07, 2023, 07:08:04 pm
content: so can I just flash the decrypted firmware? sorry very new to this part of things the person who sent it said just to flash that file but you can't flash it as it sits in the zipped folder

author: DavidAlfa
author_rank: Super Contributor
timestamp: August 07, 2023, 07:11:05 pm
content: No that's for research only.Why don't you simply use what Hantek sent to you?

author: mastershake
author_rank: Frequent Contributor
timestamp: August 07, 2023, 07:15:01 pm
content: they didn't send me anything that will flash. they sent me a zip folder its not a firmware folder the system doesn't recognize it

author: mastershake
author_rank: Frequent Contributor
timestamp: August 07, 2023, 07:36:59 pm
content: I finally found your thread on recovery for the dso series for some reason it refused to come up no matter how I searched. is that what I need to follow to get this done? sorry for the questions I'm swamped with work and have cancer treatments all week so I'm trying to get this done asap so I can use this thin again. thank you so much for all your time and work on the stuff you do for the community its very much appreciated

author: DavidAlfa
author_rank: Super Contributor
timestamp: August 07, 2023, 08:05:23 pm
content: No, the dso2xxx thread isna different animal.Hantek sent a file to you with flashing instructions, right?Then just follow that! I don't have a $500 HDM3065 myself so I can't help much.At least now it's possible to modify the filesystem using these scripts, possibly enabling shell access through SSH or whatever.How's your fight going?It's been 2 years already, I hope you're winning it.All the best!

author: mastershake
author_rank: Frequent Contributor
timestamp: August 07, 2023, 08:28:49 pm
content: they sent zero instructions. at all just the zip file. there is nothing else they send. just that one zip file and told me to see attached instructions but there are none attached. i emailed them back to ask for them to be resent and now again i sit and wait.well now its in about 80 or so % of my bones and its hit my lungs and 2 smaller spots on my liver now. they have tried everything normal and even some non normal things to stop or slow it down and nothing has touched it. so im on clinical trials now to try to find anything that will work. if they cant slow it down at least i may have around 6 ish months give or take. the pain is insane when it flares up like black out cant breath type pain and i have a VERY VERY high threshold for pain. so when they say say 1-10 im like try more like 20. and pain meds dont really do much anymore. so i try to take it day by day and dread the day when i have the bone flare ups those are when it gets that bad. and on top of that my wife got a cold i stayed away and wore a mask and was ultra careful and still got sick so now im battling a chest cold on top of all that. luckily so far no fluid or anything in the lungs. appreciate you asking! sorry if its to much detail lol.

author: DavidAlfa
author_rank: Super Contributor
timestamp: August 07, 2023, 08:36:11 pm
content: Then ask them? It seems like a factory tool to flash everything.I guess I could try making a update with the roots files that were overwritten by the previous update...

author: mastershake
author_rank: Frequent Contributor
timestamp: August 07, 2023, 09:26:15 pm
content: i got it working. i found a file online where it shows you how to enter program mode you hold down dcv, knob while powering it on. then run the vbs file and it will look for the unit via usb. then you can send the firmware. it looks to be working ill have to run some tests later today to see but the software numbers are very different now but firmware is the same as it was out of the box. i have the instructions if anyone needs them. i was told this is for THIS meter only and if someone flashes this on another 3065 they may more then likely have the same issue i faced with the all 00's so i dont recc using the file as is for another unit without modifications. im just glad they finally got back to me with anything.

author: alm
author_rank: Super Contributor
timestamp: August 07, 2023, 10:22:14 pm
content: Congrats on getting it fixed! I hope people considering to buy Hantek in the future read this thread as a warning before buying.