Invasion of privacy by airlines - Page 1
Forum section: electronics / general

author: ataradov
author_rank: Super Contributor
timestamp: July 08, 2016, 01:35:16 am
content: I bought a plane ticket from LKM some time ago and I noticed a few weeks later that I've got a Facebook message with confirmation. I don't really "use" Facebook, I have an account to keep out other people from registering my name, so it took me a while to notice.I never gave any indication of what my Facebook name is and never agreed to receive any messages from KLM.So I contacted them and asked to clarify this. And here is the response I've got:QuoteSo invasion of privacy now happens automatically and nobody knows how it happened

author: System Error Message
author_rank: Frequent Contributor
timestamp: July 08, 2016, 01:58:55 am
content: It could be an inside source getting customer info for phishing/scamming reasons.

author: ataradov
author_rank: Super Contributor
timestamp: July 08, 2016, 02:04:40 am
content: Quote from: System Error Message on July 08, 2016, 01:58:55 amHow would sending me messages though Facebook help? The message also included flight details and ticket price. Anyone with access to this info will know other details as well. It was sent from an official KLM account.

author: System Error Message
author_rank: Frequent Contributor
timestamp: July 08, 2016, 02:10:09 am
content: its an inside job meaning the people involved in your booking are the ones selling your info. Could be the person at the counter, an admin or so on.Other than the scamming side of things many big companies may share a facebook app so check what apps you have on facebook as they may post on your account and make sure you set your privacy so that only your friends can post on your account.If it was a facebook message (private message) than theres nothing wrong with that. Facebook is used during emergencies for checking on whos alright and whos missing.

author: ataradov
author_rank: Super Contributor
timestamp: July 08, 2016, 02:23:46 am
content: Quote from: System Error Message on July 08, 2016, 02:10:09 amAll done on-line by me on their site.Quote from: System Error Message on July 08, 2016, 02:10:09 amThere is plenty wrong with that. I never gave KLM my information. How do they even know that this person is me. They must have this connection somewhere, they can't just send this message to a random person, who happens to have the same name.

author: linux-works
author_rank: Super Contributor
timestamp: July 08, 2016, 02:24:17 am
content: Quote$deity forbid they use email. afterall, everyone has a FB page and not everyone has email (rolls eyes).

author: System Error Message
author_rank: Frequent Contributor
timestamp: July 08, 2016, 02:29:37 am
content: and here i thought you meant something more serious like posting on your account or them not having any information like your email or facebook.If you booked online they will have your email so if you used that email on your facebook account they can find you with it.KLM is not breaching your privacy if all they need is your email. Privacy issue stems from if KLM is monitoring you for example or getting your info from the government. In this case theres nothing wrong with them sending you a message on facebook telling you your flight details as that is private unless you let other people access your facebook account. Facebook messages are private, it is facebook posts that arent.

author: ataradov
author_rank: Super Contributor
timestamp: July 08, 2016, 02:33:43 am
content: Quote from: System Error Message on July 08, 2016, 02:29:37 amThey also have my passport number. Does this mean they can go and do background check, just in case? I never gave them permission to use this email for anything other that sending me tickets.BTW, how can I find someones FB account by e-mail? This would be a useful stalking tool.Quote from: System Error Message on July 08, 2016, 02:29:37 amSure they do. They are collecting more info about me than they need to have.

author: System Error Message
author_rank: Frequent Contributor
timestamp: July 08, 2016, 02:38:26 am
content: because as long as they use methods that the public can use than its not them breaching your privacy rather its you giving away your privacy. Simply type in the email on the facebook search bar.You said other than to send you the tickets, they used facebook messaging. Having your passport info is more private than your facebook. Your facebook is public information so you shouldnt claim privacy issues regarding facebook.Personally i would find it creepy if they messaged me on facebook like that without telling me or notifying me in some way (such as on a notice on their website) but i wouldnt call it a breach of privacy.Remember everything you put online is considered public not private. Government agencies have gotten clever at getting info on people just from public information. Through the use of malware and spying they can obtain more ofcourse but you have no idea how much info you can get about someone using just a few websites from all the things you have posted online.

author: ataradov
author_rank: Super Contributor
timestamp: July 08, 2016, 02:42:33 am
content: Quote from: System Error Message on July 08, 2016, 02:38:26 amHoly F**k. Facebook is getting updated with a bogus email.Quote from: System Error Message on July 08, 2016, 02:38:26 amCall it whatever you like. Next time I'm shopping for tickets, KLM goes to the end of the list.

author: iampoor
author_rank: Frequent Contributor
timestamp: July 08, 2016, 03:07:18 am
content: Quote from: ataradov on July 08, 2016, 02:33:43 amType the email into the search bar, and there account will show up. If you gave the airline your email, finding you on Facebook is trivial.

author: ataradov
author_rank: Super Contributor
timestamp: July 08, 2016, 03:08:26 am
content: Quote from: iampoor on July 08, 2016, 03:07:18 amNot anymore, facebook just got a special junk account all for itself.

author: Brumby
author_rank: Unknown
timestamp: July 08, 2016, 03:09:05 am
content: Quote from: ataradov on July 08, 2016, 02:42:33 amI'd be checking out what other airlines do before giving KLM the chop...

author: Brumby
author_rank: Unknown
timestamp: July 08, 2016, 03:11:54 am
content: Quote from: ataradov on July 08, 2016, 03:08:26 amHope it doesn't get 'reported'.I know someone who's had a Facebook account for years and they just got reported for impersonation or some such. Because their name on FB is not their legal name, they are in a real flap. Apparently, FB has recently tightened up on this.

author: ataradov
author_rank: Super Contributor
timestamp: July 08, 2016, 03:15:14 am
content: Quote from: Brumby on July 08, 2016, 03:11:54 amMy name is still my name. I just created a special alias email for facebook that redirects to my main email. I don't want to hide, I just want to remove the ability to instantly connect my real email with my facebook account to do BS like KLM just did.

author: helius
author_rank: Super Contributor
timestamp: July 08, 2016, 03:26:32 am
content: FB even saves the messages you delete before sending.http://www.slate.com/articles/technology/future_tense/2013/12/facebook_self_censorship_what_happens_to_the_posts_you_don_t_publish.html

author: Bud
author_rank: Super Contributor
timestamp: July 08, 2016, 05:01:56 am
content: You want creepy - talk about US Border control introducing social media identification as part of visa application for entry into the country.

author: Brumby
author_rank: Unknown
timestamp: July 08, 2016, 05:09:00 am
content: What if you're not on social media?

author: ataradov
author_rank: Super Contributor
timestamp: July 08, 2016, 05:14:41 am
content: Quote from: Brumby on July 08, 2016, 05:09:00 amThey will create accounts for youIt is not really clear what exactly they want to do. I've seen the news that form I-94 will have new fields. But the problem is that paper I-94 is gone for at least 2 or 3 years, it is now all digital, you don't fill any paperwork at the border.You can say that you don't have an account, of course, but that's one of those things that is just a convenient way of banning people from entering the country. Just "discover" that person you want out lied on the form.They already have a list of "silly" questions on the visa application form for the same exact reason.

author: Howardlong
author_rank: Super Contributor
timestamp: July 08, 2016, 05:25:24 am
content: What details are provided in the message?You mentioned flight number and price. Is there a locator reference, eticket number, your name or any other personally identifying features?I regularly see adverts for something I've searched for recently, for example Qatar Airlines regularly present ads to me about fairly precise routings with prices I've searched for recently and sometimes booked on their website. I sometimes go from Paris instead of London as it's often much cheaper that way, and so I get the embedded ad in French for my routing. While it's spooky, it doesn't adtually have any personally indentifying information in it.I am trying to figure out if this is an ad, or it really is a notification. The only piece of information that makes me think it might not be an ad is that it includes a flight number, but that in itself is not personally identifying information.What I'm saying is that the message presented may be an ad and not a notification from what you've said, derived from cookies and searches done by yourself in recent days. Of course if it has a PNR code and your name in it, then that is definitely a bit spooky.

author: ataradov
author_rank: Super Contributor
timestamp: July 08, 2016, 05:33:35 am
content: Quote from: Howardlong on July 08, 2016, 05:25:24 amTicket confirmation number, my full name, dates and times, flight numbers, airports of departure and arrival.And there is actually a link "View Itinerary", which opens another window within FB that shows full Itinerary including plane types and seat assignments (which are actually empty because I did not select seat at the time of booking, but there are fields for that).This is not a simple message, it is some collusion between FB and KLM.Also, if I try to reply to that message, I'm being told "You cannot perform that action".Quote from: Howardlong on July 08, 2016, 05:25:24 amNo, that's a direct personal message. So now FB also knows how and where I will fly. Why not tell this information to some other shitty services while they are at it?

author: JPortici
author_rank: Super Contributor
timestamp: July 08, 2016, 07:04:59 am
content: Quote from: linux-works on July 08, 2016, 02:24:17 amYOU have an email because you have facebook.have things changed?in your info your first email is always profilename@facebook.comhow cool is that

author: ataradov
author_rank: Super Contributor
timestamp: July 08, 2016, 07:08:05 am
content: Quote from: JPortici on July 08, 2016, 07:04:59 amNot here. The setting for @facebook.com is on the same page, but it is separate from the real emails. And there is a checkbox setting if you want this email to actually accept mail. It is currently disabled fro me, but I have no idea what its default state was. But knowing FB, it was probably on

author: bitslice
author_rank: Frequent Contributor
timestamp: July 08, 2016, 08:33:17 am
content: Facebook recently updated to remove a privacy feature, now you can no longer prevent your account being searched for if they know your name or email.Of course they neglected to inform anyone of this

author: linux-works
author_rank: Super Contributor
timestamp: July 08, 2016, 08:58:45 am
content: Quote from: JPortici on July 08, 2016, 07:04:59 amyou miss my point. I have email, everyone online does.but not everyone online joins that discrace-book stuff. I will never have an account there and I find it absurd that so many people casually assume fb == the internet.

author: tszaboo
author_rank: Super Contributor
timestamp: July 08, 2016, 11:47:57 am
content: One of the many reasons I refuse to register there.

author: JPortici
author_rank: Super Contributor
timestamp: July 08, 2016, 12:40:02 pm
content: Quote from: linux-works on July 08, 2016, 08:58:45 amnot really. you wanted to be ironic? you actually weren't. how many smartphones i used to sell to many different people, from all ages and groups that only wanted to check into instagram/facebook/whatsappyes, you actually have to set up an email account but so many have been sad, forgotted and filled with spam and google+ suggestions, that you can't really count them