Siglent UK Ordering Experience?? - Page 1
Forum section: electronics / testgear

author: Bionicbone
author_rank: Contributor
timestamp: March 21, 2023, 12:20:11 pm
content: Ok, I want to order a Siglent 1104X-E and strangely not available via Amazon.Siglent UK has them, and you would expect them to have great customer service, but do they?https://siglent.co.uk/product/siglent-sds1104x-e-super-phosphor-oscilloscope/Has anyone ordered from the UK store?Did anyone have issues and had to return something, maybe dead on arrival or after several months.I would normally order most things now via Amazon because they will just sort it in my experience, free shipping back to them and everything.So please, good or bad, please share your experience of Siglent UK distribution

author: eloso
author_rank: Regular Contributor
timestamp: March 21, 2023, 12:39:17 pm
content: I have ordered several items from Telonic UK - Scope, Bench DMM, VNA, Power Supplies, differential probe + other bits and bobs.I recommend them with no hesitation whatsoever. Excellent service.You find out about service when something doesn't go right and I did have an issue. Between Siglent HQ and Telonic the solution was seamless - no fuss at all. I also returned a Siglent item that I thought wasn't right. They checked it out and were obviously, if very politely not 100% convinced about my diagnosis (if it was for a work test bench then I would have accepted it but even the smallest of cosmetic things bothers me for a big investment at home). But regardless, they offered a new replacement if I wanted it - and I did.You have admin support from someone you can speak to, not a faceless customer service rep in some distant land. This came in handy when the courier delivered my parcel to a wrong address. Not Teloic's fault. Also technical backup second to none.My advice - don't use Amazon, use Telonic.Eloso

author: Sighound36
author_rank: Frequent Contributor
timestamp: March 21, 2023, 05:32:01 pm
content: Totally agree with eloso have been dealing with Doug (Telonic) for many years always faultless service 100% no problems at all.Great service and back up first rate company

author: coppice
author_rank: Super Contributor
timestamp: March 21, 2023, 05:38:59 pm
content: I bought a Siglent scope from Telonic. The only hassle I had was with their web site, which did something odd during the payment step, and left me not sure if I had completed my order or not. I called them, someone checked their order log, couldn't find my order, and offered to take it over the phone. I actually tried again on line, things went through smoothly that time, and my scope arrived in a day.

author: themadhippy
author_rank: Super Contributor
timestamp: March 21, 2023, 05:47:34 pm
content: Another happy customer here.My only complaint was they included there catalogue in with the order,and all those pretty shiny things keep trying to attract my attention

author: abeyer
author_rank: Frequent Contributor
timestamp: March 21, 2023, 06:04:38 pm
content: Quote from: Bionicbone on March 21, 2023, 12:20:11 pmIs on amazon in the US, it may just be a temporary stock issue -- Siglent ran some end of year sales/discounts and seemed to oversell a bunch of lower end items into backorder, Ijustnow got a 2000x-p scope I ordered on one of those discounts in December.

author: Bionicbone
author_rank: Contributor
timestamp: March 21, 2023, 06:45:43 pm
content: Over here Amazon has a load of sponsored links for Rigol, I wonder if part of the deal was to eliminate Siglent from the pages. Not to worry, Telonic seems to come out ok. I'm surprised I didn't get anyone buying from the siglent.co.uk site.

author: tautech
author_rank: Super Contributor
timestamp: March 21, 2023, 07:36:10 pm
content: Quote from: themadhippy on March 21, 2023, 05:47:34 pmMy standard MO !Nothing like a shiny catalogue to work though to help decide on your next purchase !Trouble now is there are now 2, the newer a RF product catalogue.

author: Sighound36
author_rank: Frequent Contributor
timestamp: March 21, 2023, 07:37:21 pm
content: The Siglent .co.uk site is also Telonics as is the Rigol one.Maybe I'm old fashined I just like to speak to people about the products I'm interested in and discuss with them before purchasing

author: tautech
author_rank: Super Contributor
timestamp: March 21, 2023, 07:43:01 pm
content: Quote from: Bionicbone on March 21, 2023, 12:20:11 pmFor those in Europe, here is the list of authorised sellers, the last one Telonic, sports thewww.siglent.co.ukURL.https://www.siglenteu.com/how-to-buy/

author: Bionicbone
author_rank: Contributor
timestamp: March 22, 2023, 10:31:03 am
content: When you've spent what feels like a life time making a decision and then the website has an issue 😡

author: tautech
author_rank: Super Contributor
timestamp: March 22, 2023, 10:51:28 am
content: Quote from: Bionicbone on March 22, 2023, 10:31:03 am+44 (0) 118 978 6911

author: Bionicbone
author_rank: Contributor
timestamp: March 22, 2023, 11:53:08 am
content: They have a dedicated Siglent site, so used that instead