RS Components - Empty tape - Page 1
Forum section: electronics / general

author: IanJ
author_rank: Unknown
timestamp: February 14, 2020, 02:22:35 pm
content: Hi all,Why me!Waiting on some urgent parts from RS.......took delivery yesterday and several packets of 0.1% 100K 0805 resistors, 5off per packet.Two of the packets had an empty strip of tape in each.Chatted with RS, they sent two replacement packets.......Arrived today guess what, one of them had an empty tape again!Been dealing with RS since 1984 and this has never happened to me before.......then two come along at once.PS. At least next day delivery from RS is always reliable......Ian.

author: pisoiu
author_rank: Regular Contributor
timestamp: February 14, 2020, 02:25:32 pm
content: Probably is that new guy who is not aware that the ends of the reels are empty....

author: donotdespisethesnake
author_rank: Super Contributor
timestamp: February 14, 2020, 03:01:10 pm
content: I once had RS deliver an empty box. Now the thing is, it was a transparent blister pack! You could tell at a glance there was nothing it, it was relatively large (supposed to contain a dev module).However, a quick call to CS and they shipped another unit without any quibbling.

author: bd139
author_rank: Super Contributor
timestamp: February 14, 2020, 03:04:56 pm
content: Hahaha typical RS.Some more good ones. Check the label vs contents:And £4 a box due to a pricing AND quantity errorEdit: I only get problems with resistors. Everything else always turns up fine. CPC on the other hand are just the worst.

author: OwO
author_rank: Super Contributor
timestamp: February 14, 2020, 03:51:31 pm
content: Maybe they were just pissed you ordered an assortment of 0805 resistor values at 5pcs each...

author: IanJ
author_rank: Unknown
timestamp: February 14, 2020, 04:31:38 pm
content: Quote from: OwO on February 14, 2020, 03:51:31 pmWell, I ordered 100 pieces........but they shipped in packets of 5. They always do with these particular 0.1% resistors.Ian.

author: jmelson
author_rank: Super Contributor
timestamp: February 14, 2020, 11:18:29 pm
content: Quote from: IanJ on February 14, 2020, 02:22:35 pmTheir guy who sits at a desk cutting up the tape off of reels was never told that leader and trailer ends of the tape are empty, and don't ship that to the customer.You just have to hold them up to the light to see if there is anything in there.So, some retraining of the staff is urgently needed!Jon

author: jmelson
author_rank: Super Contributor
timestamp: February 14, 2020, 11:22:35 pm
content: Quote from: IanJ on February 14, 2020, 04:31:38 pmYes, I just ordered an IR FET gate driver chip, and ordered all that Allied Electronics had, about 86 pieces. 20 of them came as bare chips in individual heat-sealed anti-static bags, the other 66 came in cut up tape, each bag had a tape of 5 chips. This does NOT work out so great on a P&P machine. I have to take the chips and put them in a tube, and then reprogram the P&P to take them from tube instead of tape. I sent them a NASTY note about this.Jon

author: digsys
author_rank: Unknown
timestamp: February 14, 2020, 11:34:26 pm
content: Quote from: bd139You bastid .. those are the Polys I ordered a few days ago !! wondered where they went ... serious !

author: bd139
author_rank: Super Contributor
timestamp: February 14, 2020, 11:38:28 pm
content: Hahaha that was about 3 years ago that.

author: digsys
author_rank: Unknown
timestamp: February 15, 2020, 12:02:59 am
content: Quote from: bd139Oh GREAT !!!! RS are now engaging in time travel -- this is really going to hit the fan !!

author: nigelwright7557
author_rank: Frequent Contributor
timestamp: February 15, 2020, 02:16:12 am
content: I usually find RS about the best supplier.I have had empty packets before but they send them next day so not too much of a problem.Had an order from Farnell in a big box one day, right address, wrong order. A different businesses name on it.They asked when I was going to be in to return it and I said I was out at work every day so they told me to keep it.Farnell once sent wrong resistors (right value on packet but wrong component inside) and messed up half a dozen amps I was building.None worked so had to debug them. All they would do was send right components and apologised.No compensation at all.

author: IanJ
author_rank: Unknown
timestamp: February 18, 2020, 02:13:55 pm
content: Just got off the phone from RS......They checked their remaining stocks all the bags have resistors in them. Hmmm, more like they have a tape in them as I doubt they checked properly coz you almost have to hold up to light to see properly.Anyways, they are full of apologies and so they are owe me 5 resistors but are sending 10 bags (50 resistors).Ian.