Shorted on two Amazon orders in a row - Page 1
Forum section: electronics / general

author: raptor1956
author_rank: Frequent Contributor
timestamp: August 28, 2017, 09:10:24 pm
content: I received an Amazon order today consisting of four items and the status indicated they were all shipped in the same package. I open the package and there's only three of the four items in it. The thing is, this is the second order in a row that's been missing one of the items./rant onSo I call Amazon customer support and Jesus Christ there customer support system is a steaming pile of shit. I get through to the contact and in addition to her I can here two or three other people ON THE SAME LINE. I know Bezos like to cut cost but for the love of god please improve your phone system. Judging by the accents I could here it was almost certainly an Indian call center but no matter where in the world the call center is they had better have a phone system that doesn't have half the agents talking, at the same time, on the same line!/rant offSo they screwed up a second order in a row but as bad as there CS is they do own up to it and make good on the order so I'm not pissed that they screwed up so much as the dreadful phone system they bedevil there Indian CS agents with.Of the four items the one that was missing was not the most expensive item but the third item listing at $9.81USD (a couple power resistors).Brian

author: suicidaleggroll
author_rank: Super Contributor
timestamp: August 28, 2017, 09:59:07 pm
content: A few weeks ago a colleague of mine ordered a $1500 4TB Samsung SSD from Amazon. It showed up a couple of days later, he opened it up, and lo and behold, inside the "sealed" Samsung box, was a 2.5" mechanical HDD with the label ripped off.Needless to say, Amazon got ripped a new one for that and we returned it and bought the drive elsewhere.

author: raptor1956
author_rank: Frequent Contributor
timestamp: August 28, 2017, 10:55:39 pm
content: WOW, just WOW!There's Amazon and then there's Amazon affiliates and I'd guess the SSD purchase was through an affiliate. I do wonder what Amazon does when an affiliate does something like this -- I can't imagine they will remain an affiliate in good standing if this happens more than once. And, if your company is an affiliate of Amazon and does something like that you'd have to think your days as an affiliate would be numbered.In my case I suspect the warehouse person that fulfilled the ordered messed up and given the time pressure they are under by Bezos to do things ever quicker I guess screw ups like this are inevitable.Brian

author: suicidaleggroll
author_rank: Super Contributor
timestamp: August 28, 2017, 11:27:17 pm
content: Quote from: raptor1956 on August 28, 2017, 10:55:39 pmAmazingly not, it was a "fulfilled by Amazon" purchase.My best guess is that someone bought a unit, opened it up, swapped out the drive, then returned it for a refund, and Amazon didn't even bother opening it up before selling it off to somebody else.

author: wraper
author_rank: Unknown
timestamp: August 28, 2017, 11:28:45 pm
content: Quote from: raptor1956 on August 28, 2017, 10:55:39 pmIt rather sounds as returned unit scam as with recent Ryzen CPU scam. Item is returned in original apparently unopened packaging and then amazon resells it. The issue is there is no longer original item inside but some piece of crap instead.

author: Electro Detective
author_rank: Super Contributor
timestamp: August 28, 2017, 11:40:26 pm
content: If Amaz0n wants to be cheap and employ callcentretards and packing robots,they might consider to send their current management back to business college for a refresher modulebefore online convenience clickers conveniently click elsewhere

author: Halcyon
author_rank: Unknown
timestamp: August 29, 2017, 05:20:38 am
content: Amazon is really not much more than a mish mash of ebay and a postal service.It's still very much "buyer beware" when shopping on Amazon.

author: raptor1956
author_rank: Frequent Contributor
timestamp: August 29, 2017, 06:39:03 am
content: Quote from: blueskull on August 29, 2017, 03:09:40 amOnline retailers like Amazon benefit enormously by not having a brick and mortar store front which requires much more expensive floor space and also requires lots of sales people that web based sales do not and brick and mortar retailers still need warehouses and distribution centers.Automation is not automatically a bad thing even though the modern use of it kills jobs with not much benefit to working class folks -- it wasn't always so. 150 years ago 85% of the workforce was involved in agriculture and today it's less than 5%. The development of various 'productivity enhancing technologies' like the farm tractor dramatically reduced the number of people that needed to work in agriculture and freed up the rest to do other jobs that couldn't be done if most everyone had to work on a farm etc. Of course, when productivity enhancing technology comes along there had better be NEW WORK for those that used to work on the farm and for most of the last 150 years there was. Today, however, when someone loses there job in a factory there is no other factory to go to -- that other factory is now in another country.Ultimately, the modern business paradigm is based on the notion that only the owners should profit and everyone else should be paid as little as possible and worked until they die. It has worked for the owner class brilliantly for decades and no evidence/proof about the negative consequence to the lower 90% and particularly the lower 60% will change there mind about the current paradigm.Sadly, the predictable consequence of this is the growing animosity towards people from other places particularly if those places are where your old/good job was sent.Bezos is the Michael Nike of the newer generation and brings a sociopaths view of others into the business decisions that effect millions and indeed billions of people. He's outsourced to India much of the CS work and therefore reduces his cost even as it reduces the quality of CS and promotes the animosity I mentioned. An interesting aspect of this animosity is the rationalization that those who have been given someone else job develops towards the folks who's job they took. When IT workers in the USA, for example, are required to train there Indian replacements it's not just the US worker that develops a negative opinion of there replacement, but in addition, the one who get the job has to deal with the fact that there gain came at the expense of someone else. Sadly, the common defense mechanism is to conclude that the person who's job was taken deserved it -- they were not good enough, they were dumb, they were greedy, etc etc etc. The end game here is not good.There isn't much of an alternative to the Amazon's of this world as every business that works that model employs much the same tactics. The traditional B&M businesses have cut corners to cut cost but they are never going to be price competitive with web based retailers and as a consequence there's no moral option. In an earlier model Wal*Mart became king by cutting fat all the way to the bone. There success meant the demise of the other stores and as the working class has declined in economic impact they perversely reinforce this by shopping more and more at places like Wal*Mart.Brian

author: raptor1956
author_rank: Frequent Contributor
timestamp: August 29, 2017, 06:45:00 pm
content: Quote from: blueskull on August 29, 2017, 06:59:15 amYes, that is the prevailing belief system in business and a surprising number of technical people and politicians (technocrats and bureaucrats) buy into it as well. As I said, there are consequences of this and we see this as a rise in hatred for "others". We've seen this play out before but it would be wise to consider that if a third world war was to develop it would begin with some/many having nukes right from the start. Nukes ended WWII but they may start WWIII. It is not an exaggeration to say that this growing animosity could propel us towards an abyss that we can't recover from.Beyond this more apocalyptic prospect the fact is this paradigm is not about elevating it is about lowering the value of labor and all labor not just the back breaking type. Michael Nike built manufacturing plants in other parts of the world where labor was cheaper, there were less spending for workplace safety and environmental controls and when the workforce started to get a little uppity he moved the plant someplace else. This is strip-mining of labor pure and simple.Brian