What is going on at Mouser? - Page 1
Forum section: electronics / general

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: October 03, 2023, 10:49:32 pm
content: So for the second time in a month, my order has been "held for export review" for a week with NO Notification.No reply to an email I sent querying itAnd now I get an email saying it's been cancelled, with NO explanation.What the hell is going on? Mouser used to be a reliable supplier - are the wheels falling off?(the order items were some LIN transceivers, bog-standard transistors and terminal blocks, nothing remotely export sensitive)

author: aeberbach
author_rank: Regular Contributor
timestamp: October 03, 2023, 10:59:28 pm
content: Best guess is that your name matches one on some kind of watch list, which of course they will not tell you? If shipping to the UK as your flag indicates it's the only thing I can think of.

author: amyk
author_rank: Super Contributor
timestamp: October 03, 2023, 11:58:07 pm
content: Looks like you're not the only one...https://www.eevblog.com/forum/chat/mouser-export-review/

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: October 04, 2023, 12:12:29 am
content: Quote from: aeberbach on October 03, 2023, 10:59:28 pmWhatever the reason, there is absolutely no excuse for no notification of a delayed order - it's just pure incompetence.No similar issues with Digikey, ever. TBH I only tend to use Mouser for things DK doesn't have in stock, or where Mouser are significantly cheaper.

author: jc101
author_rank: Frequent Contributor
timestamp: October 04, 2023, 08:16:29 pm
content: Interesting did you try giving the UK office a call?I need to order some bits soon, wondering now if I should look elsewhere...

author: TimFox
author_rank: Super Contributor
timestamp: October 04, 2023, 10:36:06 pm
content: Quote from: mikeselectricstuff on October 04, 2023, 12:12:29 amThere is a similar recently-posted problem with DigiKey:https://www.eevblog.com/forum/chat/digikey-keeps-flagging-me-for-export-compliance/msg5061691/#msg5061691

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: October 04, 2023, 10:58:34 pm
content: QuoteStill no explanation for the lack of notification, which is my major complaint, not to mention the cancellation.I've had no similar issues with Digikey.

author: MK14
author_rank: Super Contributor
timestamp: October 04, 2023, 11:46:16 pm
content: Quote from: mikeselectricstuff on October 04, 2023, 10:58:34 pmMy understanding, is it is because of (somewhat) new rules imposed on them. Which DON'T allow them to tell you what is going on. These rules, are rumoured (or explained), by the current (war related) sanctions and stuff.I also seem to gather, that it is overly sensitive (too easily triggered), because of silly text (and so fourth) matches, rather than sensibly done.So, I'd suggest you don't get angry with Mouser over this. They are just trying to listen to new rules and regulations.I'm going by things I've read about, so don't take what I say in this post as an exact science.

author: vk6zgo
author_rank: Super Contributor
timestamp: October 04, 2023, 11:50:09 pm
content: A couple of years back, I remember, over on QRZ.com, a very irate ham complaining that a radio used in a WW2 B17 bomber was "export controlled".This despite such radios having been available surplus all over the world in the 1950s.A bit different but of the same level of idiocy, was when the German Customs, looking for concealed drugs, drilled holes in some external anode RF power tubes, turning them into very expensive doorstops.

author: SiliconWizard
author_rank: Super Contributor
timestamp: October 05, 2023, 12:21:51 am
content: Quote from: MK14 on October 04, 2023, 11:46:16 pmHe has every right to get angry with a company he's doing business with and which provides very bad service. Whatever the reason is. If the current political decisions turn out to render many businesses bad for their customers, I think this is going to be a serious problem. Just saying.

author: MK14
author_rank: Super Contributor
timestamp: October 05, 2023, 12:46:56 am
content: Quote from: SiliconWizard on October 05, 2023, 12:21:51 amYou and everyone else, has every right to be angry with any organisation, for any reason.But, if the reason is entirely out of that organisations control, and would mean they would be breaking certain laws and/or liable to lose a substantial amount of business, as a result.That it may not be such, a good idea, blaming that organisation.E.g. You eat a really nice meal, outside, on the restaurants tables. It then pours with rain, a huge wind blows, a storm brews, and you have a terrible time.It wouldn't necessarily be fair or nice, to blame the restaurant for the terrible weather.But, you would be within your rights, to do so (blame them for the weather).

author: Someone
author_rank: Super Contributor
timestamp: October 05, 2023, 01:21:14 am
content: Quote from: MK14 on October 05, 2023, 12:46:56 amThis assumes there is some law (that no-one can reference) which obliges the retailer to say nothing. Until that is proven it is entirely reasonable to blame the lack of communication from the retailer.... on the choices the retailer made.

author: MK14
author_rank: Super Contributor
timestamp: October 05, 2023, 01:32:47 am
content: Quote from: Someone on October 05, 2023, 01:21:14 amYou are free and welcome to do such things, if you desire.But what happened to innocent until proven guilty?Many things, don't or can't be absolutely 100% defined and proved. So, if you only ever make decisions based on insisting on absolute 100% exact information. It may be found, to hinder some activities.Such as buying stuff from a retailer, who (perhaps?) has done absolutely nothing wrong at all.

author: ataradov
author_rank: Super Contributor
timestamp: October 05, 2023, 01:56:25 am
content: There may or may not be a law that explicitly states that. But if the the law is not crystal clear, the lawyers will err on the side of caution.When I see a flag on a ticket, there is a text in red warning me to stop all work and communication on the ticket until the flag is cleared. I can't tell you why there is a delay in my responses. And it sucks and does not feel good, but there is nothing low level workers can do.You can blame organization, for sure, but I'm not sure if it will achieve anything. Hopefully that all gets clarified and resolved sooner rather than later.And individual pressure is also not likely to do anything. Bad review on a forum is not great, but a government investigation is so much worse.

author: Someone
author_rank: Super Contributor
timestamp: October 05, 2023, 01:58:09 am
content: Quote from: MK14 on October 05, 2023, 01:32:47 amThat would be your inversion of the presumption of innocence.Bad retailer is a bad retailer for not communicating delays/issues with an order.If people want to offload that bad publicity/feedback by claiming the retailer is obliged to take that action, then it's on them to show the obligation. Not me to show the absence of an obligation (which is impractical). But well done trying to sound like you can form a functional argument, and failing right on your own claim.Great thing about laws is they are explicitly required to be made public.

author: Someone
author_rank: Super Contributor
timestamp: October 05, 2023, 02:01:40 am
content: Quote from: ataradov on October 05, 2023, 01:56:25 amIf the organisations actions create an unpleasant customer experience then we can rightly point the blame at the organisation. As you say it's not the front line workers choosing to be unpleasant here.I find it implausible there is a law which requires zero contact/update to the customer. If the organisations lawyers are going conservative on some interpretation of a vague clause in some law then that is still a fault of the organisation.

author: ataradov
author_rank: Super Contributor
timestamp: October 05, 2023, 02:10:48 am
content: I don't think enough people get flagged for them to worry about that. And there may also be different types of flags. International shipments in general may be more suspect.From the previous thread, it looks like DigiKey communicated that there is a delay.I doubt complaints will make them improve, only time and lawyers figuring out how to work and comply with those rules.

author: themadhippy
author_rank: Super Contributor
timestamp: October 05, 2023, 02:24:19 am
content: QuoteNo surprise at all,in fact id be more surprised if there wasnt, why tip off someone that the government suspects them of being involved in something dodgy?

author: ataradov
author_rank: Super Contributor
timestamp: October 05, 2023, 02:35:09 am
content: Yep, that would be a reason for me not to tell even after the flag is cleared.I'm not sure how it all supposed to work from the legal point of view. From what I understand, the law just prohibits trade with the people/organizations under the sanctions. But there is no one specific list of such people, so companies contract various providers of this data. So, even the databases used by different companies may vary.From the few cases I've seen, some of those databases are too broad. They may prevent someone from working for the government or the military, but should not matter for buying resistors from Mouser.

author: SiliconWizard
author_rank: Super Contributor
timestamp: October 05, 2023, 02:46:46 am
content: Agreed, and anyway as I said before, discriminating people based on their name with no further evidence, whatever the reason, is a very wrong idea IMHO. Oh well.After the dreadful shortage now parts are available but (some) people can't buy them anymore. How ironic.

author: Someone
author_rank: Super Contributor
timestamp: October 05, 2023, 02:56:53 am
content: Quote from: themadhippy on October 05, 2023, 02:24:19 amGreat, so find this magical law that people think exists. Oranylaw which obliges a corporation/company/organisation/entity to halt all communication with proscribed people.You say it exists, so it should be easy to find.

author: ataradov
author_rank: Super Contributor
timestamp: October 05, 2023, 03:03:57 am
content: The law is not going to say "stop all communication", it would say something generic, like prohibit to do business or something like this. Talking on any topic may be considered doing business. Companies just want to be extra careful. They will get some negative feedback, but a few delayed orders out of 10000 is not such a big deal.I doubt anyone on the EE forum known all the applicable laws, it would have to go to some lawyer forum (that pace must be fun).

author: CatalinaWOW
author_rank: Super Contributor
timestamp: October 05, 2023, 03:05:02 am
content: I am not sure what communication would have made you feel better.A. We have received legal advice regarding sales of our parts and cannot ship until we understand and resolve the issues.B. There have been problems cropping up in our delivery of these parts and cannot at this time make a reliable prediction of delivery dates.C. An employee has been found to be making illegal exports and now all orders from the department employing that person have been sequestered for evidentiary reasons.D. A fire in our warehouse damaged some of our parts, and also damaged some of our records. We are trying to find which parts are undamaged and deliverable, which must be replaced, how we can obtain replacements for those parts which must be replaced and whether our backup systems have correctly repaired the damage to our records. We cannot give specific dates for when full recovery will be complete.I doubt if you would be happier having received any of these explanations, any of which are plausible, and all of which may have been covered by a gag order to protect the interests of one or more of the involved parties. Even the most detailed of them doesn't really change anything for you.It sucks when your business gets caught up in someone else's affairs, but getting upset about it seldom improves the situation and always makes your own life less enjoyable.

author: Someone
author_rank: Super Contributor
timestamp: October 05, 2023, 03:40:30 am
content: Quote from: CatalinaWOW on October 05, 2023, 03:05:02 amIt does make a big difference, because with some form of information the customer can decide what action to take. Easy hypothetical:Supplier: hello customer, we are unable to ship out your order and are unsure when we canCustomer: thanks for telling me, I'll cancel the order and take my business elsewherevs:....... radio silenceCustomer: deadlines are passing and where the hell is my order?

author: Someone
author_rank: Super Contributor
timestamp: October 05, 2023, 03:47:04 am
content: Quote from: ataradov on October 05, 2023, 03:03:57 amExactly why I keep asking people to point to any such law, this is likely some wildly conservative overreach that should be called out for what it is rather than people defending businesses going silent on the possibility of perhaps some law (stupid corporation). If such a law exists then sure we can say its not the corporations fault (stupid government) and learn how to avoid getting stuck in that stupid hole (like say using resellers, sticking to suppliers not under the laws, etc).Accepting this as normal, making no attempt to find out what is going on, and attacking anyone who questions it. That's some scary trained compliance.

author: gabiz_ro
author_rank: Regular Contributor
timestamp: October 05, 2023, 06:26:19 am
content: Looks like even in US may be some problems Digikey as example.0:50-2:00https://youtu.be/C1oqFmtatEk?si=r5EBFnVJwEMqk4ok

author: ataradov
author_rank: Super Contributor
timestamp: October 05, 2023, 06:46:09 am
content: They will be subject to the same checks. As a small startup they may not bother as much, but once they grow, they will have to implement the same exact systems.And if you want to set up your own fab, you will still have to get wafers and chemicals, which will be checked as well.Obviously, ignoring the fact that this is extremely impractical. It is far easier to verify your identity with the suppliers and not have the issues after that.

author: mendip_discovery
author_rank: Super Contributor
timestamp: October 05, 2023, 07:03:30 am
content: A quick google while in my B&B brings up EAR99 and I think there is enough clear vagueness that I think many firms are having to work out how much effort they need to put in to avoid getting in trouble. The bad PR when it goes wrong does leave them in a bit of a tough spot, as they dont want the headlines like Samsung got hit with at one point.

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: October 05, 2023, 07:35:30 am
content: The website showed the order status as "held for export review", so there is clearly no issue indicating the cause of delay, and no reason they couldn't have emailed a notification.

author: .RC.
author_rank: Frequent Contributor
timestamp: October 05, 2023, 09:08:25 am
content: To be honest these huge corporations, I would half expect it to be along the lines of."Dear Mouser, I would like to order 500 of 33k Ohm 5% 1/4W through holes resistors, 100 000 of GNSS modules, 100 000 of Lidar sensors.kind regards, Vlad Nitup.""Dear Vlad, Unfortunately there has been a delay processing your order for 500 of 33k Ohm 5% 1/4W through hole resistors. Our order processing system will require you to supply more information. However I am pleased to mention your order for 100 000 GNSS modules and 100 000 Lidar sensors has been processed and shipped."

author: nctnico
author_rank: Super Contributor
timestamp: October 05, 2023, 10:01:44 am
content: Quote from: mikeselectricstuff on October 03, 2023, 10:49:32 pmMaybe the problem is at your end (UK customs). I ordered something from Farnell this week but it got delayed in customs.

author: PartialDischarge
author_rank: Super Contributor
timestamp: October 05, 2023, 10:09:14 am
content: Quote from: nctnico on October 05, 2023, 10:01:44 amNo, it's with Mouser, same thing has happened to me in the last 2 orders. One review went quick (all 0805 capacitors), the other was in review for 4 days (has some passives and 40 units of a LDO) so I cancelled the order and ordered the same LDOs in reel 250units, from TI, already shipped.First time it has happened in 10 years as customer

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: October 05, 2023, 10:48:46 am
content: Quote from: nctnico on October 05, 2023, 10:01:44 amCustoms issues only happen after it's shipped.

author: nctnico
author_rank: Super Contributor
timestamp: October 05, 2023, 11:42:55 am
content: For fast shipping, they do customs processing in advance. In case of Mouser: likely even before items are picked in the warehouse. So if the customs clearance process raises red flags, they can cancel the order before sending it out.

author: luudee
author_rank: Frequent Contributor
timestamp: October 06, 2023, 02:59:44 am
content: Never a problem with LCSC - IF they have the part in stock ....The US with it's insane politics will destroy everything, even passive components supply chain ...Cheers,rudi

author: TopQuark
author_rank: Frequent Contributor
timestamp: October 06, 2023, 03:10:54 am
content: I ordered a few crimp connectors and 5-10 qty jellybean chips for lab restock yesterday on Mouser.Mouser local office sent an email saying that they canceled the order as they don't sell to resellers or trade companies. I said I am neither one of them and asked if I could have the status fixed.QuoteJeez, flagging a user as persona non grata, then tell them to try again with a new email to bypass their decision. I'm guessing the Mouser customer service team have had enough of this nonsense themselves.I took my order to Digikey, shipped immediately without issues.

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: October 06, 2023, 08:50:42 am
content: Quote

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: October 06, 2023, 08:51:24 am
content: Quote from: luudee on October 06, 2023, 02:59:44 amWith Mouser's stupid delays, it's actually quicker to order from LCSC now

author: MK14
author_rank: Super Contributor
timestamp: October 06, 2023, 09:42:36 am
content: Quote from: mikeselectricstuff on October 06, 2023, 08:50:42 amThat would seem to be ridiculous. It seems (speculation), that their methods of export control, are far too secretive, slow and catching (almost certainly) innocent people, just trying to get on with their usual, day to day activities.

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: October 06, 2023, 09:52:30 am
content: Quote from: MK14 on October 06, 2023, 09:42:36 amThe part I ordered is now back in stock at Digikey so I just places the exact same order there, let's see what happens...

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: October 06, 2023, 05:44:33 pm
content: I have a suspicion that the issue may be with Texas Instruments.Placed two Digikey orders today - one with a TI part is still showing "Processing" while the other has shippedAlso a week or so ago, an order with a similar TI parts showed as "delayed" for a day or so before shipping.

author: Infraviolet
author_rank: Super Contributor
timestamp: October 06, 2023, 09:26:25 pm
content: "Never a problem with LCSC"So, the USA, specifically the bureaucratic cult which runs the institutions (in the UK we'd called them Sir Humphrey Applebys) and which neither party of there has any plans to properly restrain, have decided that they want to "protect world peace", or whatever else their catchphrase has become, by making more people turn to China instead of the USA for sourcing electronic parts. Do those bureaucratic traitors (someone who writes up regulations to limit the ability of companies in their nation to profit by making sales surely classes as this) realise how much self-harm they are doing like that?Ofcourse, the company too is guilty for complying with such silliness, if no companies paid attention to the bureaucratic burdens placed upon them then the government wouldn't have a hope of punishing them all. And if companies ignored such regulations they'd actually have a chance to start competing with China and loosening the commie party's grip on global supply chains. But the trouble is so many companies thesedays are run by a management class who skip back and forth between government and corporations, interwining them ever more tightly with strangling red-tape each time they swap from jobs in the "public but privately lobbied" to jobs in the "private but publically manipulated" sector, just the types who see these regulations, however damaging, as their absolute priority, never mind satisfying the customers or even making a profit, they've got to keep their previous boss and future boss and future but one boss happy.

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: October 06, 2023, 09:48:37 pm
content: Quote from: mikeselectricstuff on October 06, 2023, 05:44:33 pm..and the other one is now showing as shipped.Screw you Mouser.Might have an interesting call with them on Monday....

author: SiliconWizard
author_rank: Super Contributor
timestamp: October 06, 2023, 09:55:01 pm
content: Out of curiosity, what did the other order contain? Any parts from US vendors?It is not necessarily linked to TI but rather to any US-based vendor. If you buy ICs from some asian vendor via Mouser, does it do any export check? (And does it have to?)

author: MK14
author_rank: Super Contributor
timestamp: October 06, 2023, 10:04:02 pm
content: Quote from: mikeselectricstuff on October 06, 2023, 09:48:37 pmThe following document (it is rather long, so I only quickly skimmed it), might explain it.https://www.bis.doc.gov/index.php/documents/about-bis/newsroom/press-releases/3336-2023-09-26-export-enforcement-five-guidance-for-industry-and-academia-priority-hs-codes/fileIt basically seems to be saying that there are lists of integrated circuits, LEDs, and all manner of other electronic components. Which now have fiddly rules associated with them.E.g. If your company, has within certain dates, already bought such a component (TYPE), previously it is ok. But if not, it is NOT ok, to sell it to you.Etc.

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: October 06, 2023, 10:30:46 pm
content: Forgot to say the second Digikey order was for theexact same partsas the Mouser one - TI LINBUS transceivers, dual bipolar transistors and terminal blocks.

author: thm_w
author_rank: Super Contributor
timestamp: October 06, 2023, 10:31:57 pm
content: Quote from: MK14 on October 06, 2023, 10:04:02 pmlol its even more strict than that, it says if you used to order parts but now you are ordering more of them, it could be suspicious."the company received exports involving the tier one and tier two HS codes prior to February 24, 2022, but also saw a significant spike in exports thereafter."

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: October 06, 2023, 10:38:32 pm
content: Quote from: MK14 on October 06, 2023, 10:04:02 pmWell I've been buying from Mouser for at least a decade, though much less often than Digikey, so pretty much any order could be seen as a sudden change....

author: SiliconWizard
author_rank: Super Contributor
timestamp: October 06, 2023, 10:42:28 pm
content: How dare you change your ordering habits?

author: MK14
author_rank: Super Contributor
timestamp: October 06, 2023, 10:54:12 pm
content: Quote from: thm_w on October 06, 2023, 10:31:57 pmOur door gets broken open at 4 AM, in the early hours and several big security forces personnel enter our dwelling.You bought 2 of 1N4148's, in the order last year. The new order has 4 of 1N4148's, WHAT IS GOING ON?Who are you supplying them to?

author: SiliconWizard
author_rank: Super Contributor
timestamp: October 06, 2023, 11:34:14 pm
content: Well, welcome to Hollywood.

author: rsjsouza
author_rank: Super Contributor
timestamp: October 07, 2023, 12:09:07 am
content: It is sad to see such embarassing situation from Mouser - being local, I tend to favour them instead of others but I would probably be mad with the lack of updates.I also have been caught many times in the situation mentioned by Ataradov: any name or company matching a specific list of export controlled agents or countries is met with an immediate shutdown of communications - yes, even to simply try to explain the situation to the other party.On the other hand, there might be a mess up with updated export regulations of Brexit. I know there were some talks of new rules for UK, Canada, etc.All in all, it is good to have options.

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: October 11, 2023, 03:57:03 pm
content: A quick poll of a few assembly subcontractors at the EDS show today - of those who used Mouser, a few had definitely seen noticeable delays in Mouser orders recently, so it's not just me...!Also, TME reported a high percentage of shipments experiencing customs delays for shipments going outside Europe. Forgot to ask if this included UK

author: EPAIII
author_rank: Super Contributor
timestamp: October 12, 2023, 10:30:49 am
content: Instead of actually telling you why, perhaps they could just send a copy of the law or regulation and let you draw your own conclusion.But then, I am not a lawyer.

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: October 12, 2023, 10:51:02 am
content: Quote from: EPAIII on October 12, 2023, 10:30:49 amThis was posted earlier - it's rather vague and open to interpretation.

author: Someone
author_rank: Super Contributor
timestamp: October 12, 2023, 09:36:34 pm
content: Quote from: mikeselectricstuff on October 12, 2023, 10:51:02 amDespite many clear requests for the specific law, no links have been given (only document linked so far did not mention which laws or legislation applies).These outcomes are almost certainly overly cautious interpretations of interpretations of interpretations, which is why the original source is so important.

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: November 30, 2023, 11:25:17 am
content: Latest order (LCDs and screw pillars) has actually shipped after 3 days in "export review". Still a poor service but at least it shipped this time.

author: watchmaker
author_rank: Unknown
timestamp: November 30, 2023, 12:49:07 pm
content: Quote from: Someone on October 05, 2023, 01:21:14 amRead the USA "Patriot Act". Entities subject to seizure (libraries and flight schools in particular) were forbidden under heavy penalty from even disclosing they were issued a letter of seizure. Very Orwellian.Regards,Dewey

author: jc101
author_rank: Frequent Contributor
timestamp: December 01, 2023, 02:57:17 pm
content: I just placed an order with Mouser. It will be interesting to see what happens.I did discover a part in my cart was EAR restricted "Product available only to OEM/EMS and design business customers. Product is not shipped to consumers in the EU or the UK. This product will require additional documentation to export from the United States."Oddly, this part didn't have the restriction a few weeks ago when I checked the BOM stock levels. The older generation of the same module doesn't have the restriction, so I went back to that. It is a UWB radio module from Qorvo, ex Decawave, that I've used before. The newer one has much lower power consumption, which would have been handy.Now to see if the order gets snagged by the Mouser systems...

author: SiliconWizard
author_rank: Super Contributor
timestamp: December 01, 2023, 10:34:51 pm
content: Brave new world.

author: lezginka_kabardinka
author_rank: Regular Contributor
timestamp: December 01, 2023, 11:13:22 pm
content: Quote from: mikeselectricstuff on October 03, 2023, 10:49:32 pmIt seems it's being held for export review; just a wild guess.

author: jc101
author_rank: Frequent Contributor
timestamp: December 01, 2023, 11:36:25 pm
content: Quote from: jc101 on December 01, 2023, 02:57:17 pmWell my order has been shipped according to the invoice that has just arrived. All seems to be there too.

author: spostma
author_rank: Regular Contributor
timestamp: December 12, 2023, 10:20:38 am
content: I had a Mouser export restriction because of this0603 resistor:https://nl.mouser.com/ProductDetail/71-CRCW06031R80FKEAHReason was that Vishay had not yet released formal export documents.The dumb bureaucracy everywhere is getting ridiculous.However, the helpdesk person of Mouser that helped me on the phone (Dennis) was very helpful,cancelled that single order line, and expedited the delivery.He said it happens a lot these days.

author: Technotronic
author_rank: Contributor
timestamp: December 12, 2023, 01:30:16 pm
content: Mouser was my very first net 30 acct when I opened my shop in 1996, 100% great service up till 2007 when theybegan charging tax on out of state orders. Turns out my state does not consider parts "products" like a TV, chairor refrigerator which is taxable so I ought not have to pay tax on any parts purchases. Tell that to the illegal alien they hiredwho only knows what the computer says. I got into a fight with the dirtbag, and he deleted the account completely. No login anymore, emails rejected,browser IP blocked, even had my telephone number flagged in the system so I could not call in and escalate the complaint. Every time I visited the site it said I was a robot and had me filling captchas just to view a page.Every bill i had with them was paid in full on the account and I even wrote in excellent reviews going out of my way to compliment the tech support on their knowledge. So there went 10+ yrs of otherwise great service at the cost of hiring cheap labor.Regarding the import tariffs, those are to be absorbed by the importer. We are not importing if the order is within our own country.Its a cheap way for them to pass the costs of the import taxes on the chinese parts and merchandise flooding markets from Chinaand ruining local economies.

author: Howardlong
author_rank: Super Contributor
timestamp: April 28, 2025, 09:13:59 am
content: I am still repeatedly having issues with Mouser. It can take two or three days for orders to even be dispatched. The logistics side seems OK, once their carrier (Fedex) finally has the shipment. Typically it's now four or five working days from placing an order to delivery. It used to be a fairly consistent two days pre-pandemic.Digikey, on the other hand, is consistently good (although I have a separate ongoing problem with their logistics partner, UPS, delivering to me).The same also applies to Farnell over here in Blighty: you used to be able to order up to 8pm, and get delivery the next day. Now it's 6pm, and even that cut off point frequently seems to be missed. (Plus Farnell use UPS, so it can be up to a week before I finally receive items).On the other side of the coin, RS has an 8:30pm cut off, and consistently delivers the next day, and their current logistics partner DHL typically gets to me by around 9am the next day... and from the tracking info, the driver's already done over 20 deliveries before mine!

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: April 28, 2025, 09:36:19 am
content: Quote from: Howardlong on April 28, 2025, 09:13:59 amyeah but unfortunately that invokes the pain of having to use their abysmal website

author: AVGresponding
author_rank: Super Contributor
timestamp: April 28, 2025, 10:12:58 am
content: And pay their ridiculously inflated prices

author: tom66
author_rank: Super Contributor
timestamp: April 28, 2025, 11:01:13 am
content: The biggest problem with RS is that they seem to require you to buy 10-20 of an item at a time. No big deal if it's 0603 resistors, but a pain in the ass if it is logic ICs at £2 a pop.Still, until the tariff uncertainty dies down, I am restricting ordering from DK and Mouser for now.

author: temperance
author_rank: Super Contributor
timestamp: April 28, 2025, 11:24:02 am
content: I'm in west Europe and place orders at mouser once or twice a month. Small orders and large orders (€ 3K). Till now I never had any delays except for some dev boards for which I had to fill in an export form.

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: April 28, 2025, 11:49:38 am
content: Quote from: tom66 on April 28, 2025, 11:01:13 amtheir biggest problem is that they don't show stock on search result pages, so if there's a lot of results ( often necessary due to awful parametric data) it's a pain to find something in stock. And they send fake stock data to findchips.comBTW another UK-stock option I always forget is Anglia Livehttps://www.anglia-live.com/

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: April 28, 2025, 12:47:45 pm
content: Quote from: AVGresponding on April 28, 2025, 10:12:58 amRS can sometimes be cheaper but it's very random - if doing a volume order I'll usually endure using their website to compare

author: tom66
author_rank: Super Contributor
timestamp: April 28, 2025, 12:48:20 pm
content: Quote from: mikeselectricstuff on April 28, 2025, 11:49:38 amI wonder if they've fixed the problem where it's essentially impossible to use their stores to get things quickly by altering your order to fit their stock. You cannot show stock that is available at a certain branch for same day collection without basically trying hundreds of SKUs until you get a hit.BTW, it always surprises me that they have stores. The last few I visited I was the sole customer and there were 3-4 staff. Clearly there must be enough margin to make it worthwhile, but they had very little stuff I actually needed, like SMD resistors, in stock. But you could buy a Fluke 87V or Makita drill if you wanted... for more than Amazon or Screwfix sell either, mind.

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: April 28, 2025, 12:56:01 pm
content: Quote from: tom66 on April 28, 2025, 12:48:20 pmYeah, RS trade counters are there to cater for the industrial electrician types, but have declined in numbers since places like Screwfix & Amazon took over.They used to be a good way to get paper catalogues as they had a pallet of them when the new one came out & wanted them out of the way.ISTR before it closed, my local one was always full of British telecom engineers picking up stuff for installs. Was also useful as a way to pick up pre-orders if you didn't qualify for free shipping.

author: temperance
author_rank: Super Contributor
timestamp: April 28, 2025, 03:26:05 pm
content: Distributors like RS, Farnell,... are good if you just need a few components for a proto type. And even then, 100 pieces of 10 K 1% 0603 resistors will cost you at least € 4 from those distributors. A complete reel, from TTi, Future,... 5000 K pieces is around €4...5.5. I just buy complete reels. (But I have a pick and place machine.) At RS they will charge around € 10 for a reel unless you want to buy RS pro.

author: AndyC_772
author_rank: Super Contributor
timestamp: April 28, 2025, 04:15:20 pm
content: I've found much the same with Mouser - they have the best web site of any of the distributors, but no longer reliably do same day dispatch. Nevertheless provided I can wait a few days, they're still my first choice supplier.Digi-key are usually my second choice. They'd probably be my first, if they didn't insist on asking about the end use of the products I'm buying under the guise of US export compliance. If Mouser don't need that information, nor should DK.Farnell's site broke after the Avnet takeover; parametric search and filtering became so slow as to be completely unusable. No idea if they've fixed it yet, which is a shame because they used to be my go-to supplier for next day delivery.RS continues to fail to show stock levels, or allow "in stock" as a filter option. They are, however, sometimes by far the cheapest source for some items, which I'm 99% sure a down to pricing errors on their part.

author: temperance
author_rank: Super Contributor
timestamp: April 28, 2025, 04:46:06 pm
content: QuoteI spoke with the main person responsible for the website some time ago. He didn't see any problem with the website... A year or so later, nothing has changed.

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: April 28, 2025, 07:31:46 pm
content: Quote from: temperance on April 28, 2025, 04:46:06 pmI have spoken to many RS reps at exhibitions etc. over the last few decades - all clueless as to how bad it is

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: April 28, 2025, 07:33:51 pm
content: Quote from: AndyC_772 on April 28, 2025, 04:15:20 pmI prefer DK's solution of asking for the info just in case - it's hardly a big deal to select a couple of dropdowns.With Mouser, if there is an export issue it typically adds many days of delay.