(AUS) returning a Seagate external drive under warranty?  - Page 1
Forum section: electronics / general

author: wilfred
author_rank: Super Contributor
timestamp: August 10, 2014, 03:31:01 am
content: /.

author: SeanB
author_rank: Super Contributor
timestamp: August 10, 2014, 06:04:26 am
content: Do not knoew, but I have a local to me Seagate agency. I only have used them once, with a drive that was starting to take longer and longer to read sectors when warm. Bought new drive, powered down the server ( and locked the new drive to be a tiny one as the Netware install would fail if it had a drive larger than 4G) and let it chill out in the fridge for an hour then did a quick ghost of the drive. Took the old one in and they plugged it in to a PC to run Seatools and it passed of course ( cold office with AC blowing on the drive) then I placed the cardboard box on it, let it warm up for about 5 minutes then made them run it again and got the fault to show at about 35c on the drive. Got a new one and ghosted the server back to it then left it as a cold spare in the server. That way if there was an issue I could simply swap and restore from the backup I made every day.

author: metalphreak
author_rank: Frequent Contributor
timestamp: August 10, 2014, 08:53:35 am
content: During the RMA form procedure, there should be an option to select the NSW UPS Supply Solutions option instead of singapore.It's silly that Singapore is the default... It's a sneaky drop down box at the bottom of the page.Address is:Attn: RMA YOUR_RMA_NUMBER_HEREUPS Supply Chain Solutions Building 4 Botany Grove Estate 14A Baker Street Botany NSW 2019 Sydney, NSW 2019 AustraliaI just returned a 2TB Samsung drive (now owned by seagate) and the turn around was quick. Postage was only $11.70 in one of the 3kg bags (through Auspost Click and Send).

author: mswhin63
author_rank: Frequent Contributor
timestamp: August 10, 2014, 09:55:18 am
content: I had a drive that failed as well, I sent it back to the shop i bought it from and they organise the delivery.I am assuming that you did buy it from Aus.

author: VK3DRB
author_rank: Super Contributor
timestamp: August 10, 2014, 01:08:31 pm
content: You are lucky the drive still works. Seagate (Barracuda) are very reliable drives. You may have been unlucky, but your are fortunate you got it from a reputable retailer. I would consider another Seagate swap out if I were you.If you had bought the disk from Computer and Parts Land in Melbourne, they will waste your time as you realise they would not give a damn about you or your hard disk, even if it was still in warranty. I once bought a wireless network card from CPL that clearly did not meet the specifications as advertised on the box. I returned the product to CPL the next day and they demanded a $15 "restocking fee", so I got $6 back on my $21. I spread the word about this and a couple of other very bad CPL experiences to company IT departments, colleagues, friends and family to make sure they don't get burnt by CPL's dodgy business either.From my experience, the best place to buy any computer stuff in Melbourne is Budget PC(exceptionally good service by knowledgeable people), or Centrecom(they also know what customer service means). Good prices, great service from each of these successful companies. With Budget PC, Brian always goes the extra mile and there is no CPL restocking fee, and they speak English. There are probably other reputable dealers around of course, but these two are outstanding.Good luck getting it replaced. I think you will be OK with Hardly Normal, as they are an established and ethical. But if you have to buy a replacement, consider Budget PC and Centrecom.

author: Shock
author_rank: Super Contributor
timestamp: August 10, 2014, 07:23:59 pm
content: Quote from: VK3DRB on August 10, 2014, 01:08:31 pmA while back when I called head office to complain about a store it was pointed out to me that Harvey Norman are all independent stores. They didn't take or handle complaints at all. Don't know if it's changed since then but they cared zero about it.