Problems with Tequipment - Page 1
Forum section: electronics / general

author: Kenise
author_rank: Newbie
timestamp: April 03, 2017, 08:18:43 pm
content: Ordered after a wonderful month of videos, forums and research, the Rigol DS1054Z. After deciding to go with the Rigol, next was choosing the company to order from, Tequipment was getting great feedback here. On the website it has the Signature Required delivery, does not work for small town Kansas. UPS makes one attempt then sends it to Wichita, two hour trip.So here is how it went with Tequipment.net1. I called, great rep said no problem order without that option, so I did.2. After I ordered I was billed the Signature Required and invoice stated as such.3. Second, nice rep, no problem he'll change it and fix the billing4. Two days later shipped still showing Signature Required, went online to the Chat help, was told I was never charged for Signature Required. I was looking right at it on my card statement. TWO REPS at Tequipment INSISITED I was wrong they are right and there was nothing she could do.5. Spoke with accounts the next day, again I was still billed for Signature Rerquired but she would take care of that, very nice rep. Was still put off by the chat reps, asked to speak to head of customer service.6. Customer Service head called back and left a message. I returned his call a few days later, busy working at school and with the family, left him a message. IT HAS BEEN THREE WEEKS AND STILL WAITING ON THE CALL BACK!7. Rigol arrived, left on my porch and had an email alert from UPS. Went home looked at the box, HOLE PUNCHED THROUGH THE BOX. Thought no worries, Rigol double boxes. Of course IT WAS NOT DOUBLED BOXED. No damage to speak of.Saved the chat log, and pictures of the damaged box before I opened it. I can say without any doubt, the worst equipment buying experience I've had. Many places sell Rigol and test equipment. Many options out there. I try to use companies outside Ebay and in the US. Tequipment made it hard.

author: ruairi
author_rank: Frequent Contributor
timestamp: April 03, 2017, 08:48:06 pm
content: I just purchased from TEquipment, if I remember correctly the signature option costs $3.99?Re the damage, that has zero to do with TEquipment. I've shipped lots of very expensive audio gear and received a huge amount, regardless of the shippers care Fedex or UPS will occasionally find a way to damage it.

author: Kenise
author_rank: Newbie
timestamp: April 03, 2017, 08:54:20 pm
content: It was not the $3.99, it was trying not to require Signature, making multiple phone calls, and not getting a call back. UPS makes on try then it goes to Wichita, two hour trip. Damage was not the issue, warranty would cover it. Rigol double boxes scopes from all that I have seen, not from Tequipment?

author: Kilrah
author_rank: Unknown
timestamp: April 03, 2017, 08:59:57 pm
content: Th reason signature is required is precisely so you can refuse the parcel if it's damaged when the guy delivers it and the transporter has to cover the damage. Usually no signature = no coverage if the thing is damaged during transport becasue you can't prove the parcel was punched by the transporter and not by "someone" after it was dropped, so you got lucky. And thats why most businesses don't want to send without signature becasue then they have to deal with the fallout and potentially lose large amounts themselves.

author: rrinker
author_rank: Super Contributor
timestamp: April 03, 2017, 10:42:51 pm
content: Not to mention the unscrupulous types who would say they never received the item. Or legit cases where it gets left on the front porch and someone driving through the neighborhood makes off with it.

author: james_s
author_rank: Super Contributor
timestamp: April 03, 2017, 10:49:47 pm
content: Another issue I've had repeatedly is packages being delivered to a house with the same house number as mine on the next street over, fortunately that neighbor has been nice enough to drop by stuff that gets delivered to him. I'd see the status say delivered, get home and it's not there. Contact UPS and they say it shows it was delivered, that's proof, ok well it's not there, they insist it was not delivered to the wrong place, then a day or two later the neighbor drops by with a package. Finally UPS said they put a flag on my address to notify drivers and that seems to have worked. I still get USPS mail for the next street occasionally and vise versa. I don't know why they can't have a GPS coordinate log of the location a package is delivered. Maybe the little tablet thing the UPS guy carries could take a picture of the box sitting where it was left as proof that it was indeed delivered. I know people steal packages on occasion but so far I've only had them delivered to the wrong place, it was happening several times a year.

author: edavid
author_rank: Super Contributor
timestamp: April 03, 2017, 11:27:40 pm
content: Quote from: Kenise on April 03, 2017, 08:54:20 pmThey should have called you back again, but apparently they did the right thing, since UPS didn't require a signature.Anyway, you were covered from the first time you contacted them. If it had gone to Wichita, it would have been Tequipment's problem, not yours.QuoteThis has been discussed to death. If the distributor orders singles, they get single scopes in double boxes. If they order quantities, they get something like 4 of them in one outer box.

author: edavid
author_rank: Super Contributor
timestamp: April 03, 2017, 11:29:57 pm
content: Quote from: Kilrah on April 03, 2017, 08:59:57 pmI haven't noticed any difference in my success rate on UPS claims for signature required vs. no signature required.

author: Fgrir
author_rank: Regular Contributor
timestamp: April 04, 2017, 03:19:27 pm
content: Quote from: Kenise on April 03, 2017, 08:18:43 pmSo the worst buying experience you've ever had resulted in getting the product you ordered in good condition delivered in the manner you asked for? I must have low expectations because that doesn't sound so bad...

author: tequipment
author_rank: Regular Contributor
timestamp: April 04, 2017, 03:41:34 pm
content: Sorry to hear about your experience. Glad you got the unit and it works.I sent a copy of this message to my call center manager to pull the calls and review the service we gave.What you get with TEquipment are people who care. We are not prefect and will look this over for any trainingand improvements we can make.Best Regards,Evan CirelliVice President and Co Founder