Where to buy Siglent SDS804X HD (I am in Australia)? - Page 1
Forum section: electronics / testgear

author: davidabc
author_rank: Contributor
timestamp: July 01, 2024, 02:06:09 pm
content: Hi, I am in Australia and would like to get the Siglent SDS804X HD. Where in Australia can I purchase one (AppVision does not have them in stock nor has had them since I have been looking since April 2024) ether in Australia or shipped to Australia?Thanks in advance.

author: EvgenyG
author_rank: Regular Contributor
timestamp: July 01, 2024, 02:40:22 pm
content: They briefly had them for a week or two in May. I purchased the last unit from the first batch from them. I suggest you call them up and ask about current lead times. Don't forget to ask about eevblog members / hobby / self education use discount.

author: tautech
author_rank: Super Contributor
timestamp: July 01, 2024, 07:43:01 pm
content: Quote from: davidabc on July 01, 2024, 02:06:09 pmList of distributors and their contact details in HQ's region are here:https://int.siglent.com/map/

author: Geoff-AU
author_rank: Frequent Contributor
timestamp: July 01, 2024, 11:56:33 pm
content: Appvision's site says 4 week lead time. Seems very reasonable, for local warranty and support.

author: Aldo22
author_rank: Super Contributor
timestamp: July 02, 2024, 02:37:40 pm
content: Quote from: tautech on July 01, 2024, 07:43:01 pmAre there any standards that "Siglent authorized distributors" have to comply with?I had a look at the list. The only authorized distributor in Switzerland isYOTAVIS AG.I've never heard of this company and to be honest it doesn't look very trustworthy to me.Pretty intransparent and you can only pay via bank transfer in advance, afaics.Normally I would run away, but it's the only "authorized distributor" here.Has anyone ever ordered from them?

author: tautech
author_rank: Super Contributor
timestamp: July 02, 2024, 07:03:35 pm
content: Quote from: Aldo22 on July 02, 2024, 02:37:40 pmYes they are listed as EU suppliers and managed from EU HQ.https://www.siglenteu.com/how-to-buy/?

author: davidabc
author_rank: Contributor
timestamp: July 03, 2024, 03:37:41 am
content: Quote from: Geoff-AU on July 01, 2024, 11:56:33 pmTheir site has stated that for the last 2-5 months, and they have never replied to my email requests unfortunately. If the pre-sales team is like this, I don't look forward to the post-sales team.

author: davidabc
author_rank: Contributor
timestamp: July 03, 2024, 03:39:42 am
content: Quote from: EvgenyG on July 01, 2024, 02:40:22 pmThanks a million! Say can you share what is a reasonable discount to expect from them? I am conscious that there appears to be no competition in Australia as AppVision are the only place listed selling these Siglent devices.

author: tautech
author_rank: Super Contributor
timestamp: July 03, 2024, 04:29:25 am
content: Quote from: davidabc on July 03, 2024, 03:39:42 amDrop Wavecom a note to see when they might next have SDS800X HD available.https://www.wavecom.com.au/products.php?prod_cat_main=Oscilloscopes&prod_cat1=Digital+Storage+Oscilloscopes

author: EvgenyG
author_rank: Regular Contributor
timestamp: July 03, 2024, 05:48:39 am
content: I was actually wondering what is Wavecom's relationship with Siglent? They are not listed as a dealer, and their prices are very different to AppVision.2davidabc: PM sent.

author: tautech
author_rank: Super Contributor
timestamp: July 03, 2024, 07:10:48 am
content: Quote from: EvgenyG on July 03, 2024, 05:48:39 amDealer/reseller does not equal distributor.....listed in Siglent webopages.Some AU history:Triotest was the AU longtime distributor until merged with IPD.One of their 3 founding partners, Charles used to take new models to Dave for review.AFAIK all are now retired or passed.https://www.ipd.com.au/For some years Triotest, Wavecom and Appvision were all Siglent resellers but AFAIK Triotest was master AU distributor.Obviously Appvision, now as listed a distributor like us in NZ, seems now to be the master distributor.

author: Aldo22
author_rank: Super Contributor
timestamp: July 03, 2024, 09:07:40 am
content: Quote from: tautech on July 02, 2024, 07:03:35 pmThanks, I know that, that's why I asked about the standards.I just wondered how such a dubious store could become an "authorized distributor".It looks like an abandoned hobby with no interest in selling anything.I would rather order from abroad than buy something there.But maybe I'm being too negative and someone here has had good experiences with YOTAVIS?

author: tautech
author_rank: Super Contributor
timestamp: July 03, 2024, 09:17:44 am
content: Quote from: Aldo22 on July 03, 2024, 09:07:40 amWhat do you want/expect from a supplier ?Their website seems legit and they provide contact info.Why don't you message them and find out for yourself ?

author: Aldo22
author_rank: Super Contributor
timestamp: July 03, 2024, 09:37:12 am
content: Quote from: tautech on July 03, 2024, 09:17:44 amI could make a list of everything I don't like about this webshop (compared to Batterfly, Batronix, Siglent.eu...), but I don't think anyone would be interested.It could be that someone here shares their experience with this store. I haven't found anything about this on the web (trustpilot etc.).

author: tautech
author_rank: Super Contributor
timestamp: July 03, 2024, 01:28:50 pm
content: Quote from: Aldo22 on July 03, 2024, 09:37:12 amSo you judge a book by its cover ?QuoteThis attitude will continue the decline of local suppliers to the detriment of all.When in doubt just a phone call will answer many questions you have nagging you.We get them all the time when what our website conveys is insufficient to those that come looking.You can't please everyone......

author: KungFuJosh
author_rank: Super Contributor
timestamp: July 03, 2024, 02:19:36 pm
content: Quote from: tautech on July 03, 2024, 01:28:50 pmWhat he's saying is pretty standard for building consumer trust. A professional website is a must; it's the first step in building trust. Then the communication is even more important. If a consumer reaches out to a reseller (which is less likely with a bad website), and can't get a response before purchasing a product, all trust is immediately lost. It doesn't matterwhythey don't respond, the end result is that there was no response. If a potential customer doesn't feel communication is good before giving away their money, they definitely won't expect it to be better after giving away their money.

author: Aldo22
author_rank: Super Contributor
timestamp: July 03, 2024, 02:57:48 pm
content: Quote from: tautech on July 03, 2024, 01:28:50 pmWell, you could also say: "There is no second chance for a first impression".It starts with very superficial things.For example, there is no scope series calledSDS800A, as far as I know.Then put something in the shopping cart and click on another page in the menu. Can you somehow get back to the shopping cart? No. You can add another product to the shopping cart so that you get a "View Cart" link again. This is unkind and suggests that hardly anyone orders there, otherwise it would have been fixed long ago.Then there are no links to shipping and payment methods.Under "Impresssum" you will find a link to the terms and conditions, an 11 year old PDF where it more or less says that the store is allowed to do everything and you have no rights.You have to pay in advance by bank transfer. "...YOTAVIS AG reserves the right to adjust the prices if the delivery/service takes place later than four months after conclusion of the contract."I could go on and on. It's all very questionable for me.I don't even want to start with delivery times and warehousing.I mean, at Batterfly, for example, I know that they have 6 items of SDS804X HDs in stock at the moment.At Batronix I know at least that I have to wait up to 2 months.I mean, why do you buy domestically?For reasons of legal certainty and in case of returns.I don't see any guarantee of that here.

author: KungFuJosh
author_rank: Super Contributor
timestamp: July 03, 2024, 03:08:54 pm
content: That sounds like a potential nightmare. No thanks! Order from NZ, that guy is great. 😉

author: EvgenyG
author_rank: Regular Contributor
timestamp: July 04, 2024, 12:33:20 am
content: I just had a look at their website, and they seem to be specialising in large industrial clients (B2B) and primarily RF/DataComm/GNSS market. The Siglent scopes look just like a little side business for them. Those companies usually don't use a website to take orders, but instead a sales person attends the client, collects requirements and sends quotes. Have you triedcallingthem directly? I am sure a phone call will get things moving.

author: Geoff-AU
author_rank: Frequent Contributor
timestamp: August 01, 2024, 02:15:14 am
content: Quote from: tautech on July 03, 2024, 07:10:48 amI had such a bad experience with IPD I will never go near them again.Appvision have been great.