SiglentNA can I trust the product will arrive fine versus other online retailers - Page 1
Forum section: electronics / beginners

author: ElectroSizzle
author_rank: Newbie
timestamp: April 01, 2024, 02:02:59 pm
content: Hi all, I am new here and a newbie starting out with oscope. I watched a bunch of reviews and decided to go with the sds814x HD but I did not know which store site to buy it from versus getting it direct from siglent so I got it from them but the site redirects me to siglentna.com which makes sense since im from USA. I have concerns with their return policy and wondering if anyone here has bought from them directly. How is their packing protection inside and have you ever got a damaged shipment from them and how did it go?Nowhere in the cart or checkout process does it mention that siglent will not cover shipping damages, it just tells you which shipping company they will use, UPS. I got curious and looked up their return policy where you have to navigate to find it in tiny txt at the bottom or bottom left menu. You literally have to read through the jumbled txt to find out that they will not cover damages done with shipping company and states the buyer has to deal with it with insurance or shipping company. How is that even legal? The seller generates the shipping label and packs the product so if not protected properly how is that on the buyer ? Doesnt say if they declare value to and insure with UPS or anything or offer buyer to buy insurance.I am just concerned because UPS tends to deliver my boxes all dinged up and sometimes crushed with boxes opened. How fragile are Oscopes in general and did I make a okay decision getting the sds814xhd for just hobby stuff? Which site is the best to get the oscopes from and feel good about it being protected well vs direct ?Sorry if this is in wrong section and for the multiple questions. Its all new to me. Thanks!

author: tautech
author_rank: Super Contributor
timestamp: April 01, 2024, 05:45:25 pm
content: Welcome to the forum.Many resellers ship products double boxed which provides a very safe shipping solution and robust protection for equipment like scopes.These scopes are contained within closed cell inserts providing good internal clearances inside the box and ~2" separation.Depending on your location you might instead to source from one of their many suppliers and you can discover all them here:https://siglentna.com/how-to-buy/

author: bdunham7
author_rank: Super Contributor
timestamp: April 01, 2024, 07:24:52 pm
content: Quote from: ElectroSizzle on April 01, 2024, 02:02:59 pmIMHO TEquipment, Saelig or Amazon are better options than buying direct as you have better return protection and generally a small discount. IDK their policies on shipping damage, but as retailers I'm guessing they'll take care of any problems. TEquipment and Saelig offer a discount to EEVBlog members, you'll have to search the forum for that. The Siglent products I've gotten have been pretty well packed and I doubt you'll have any issues.

author: mr ed
author_rank: Regular Contributor
timestamp: April 02, 2024, 07:12:13 am
content: Don't worry about packing, pro packing is designed to survive world wide shipping (unlike some moron ebayers) . What you do want is easy return or warranty access as these are fairly complex and an issue may occur. Software updates and updates that don't brick the device more important than hw. Let it run when you get it for a few days straight to burn it in too, shake out any hw issues right away.

author: ElectroSizzle
author_rank: Newbie
timestamp: April 03, 2024, 08:01:00 pm
content: Unfortunately I already ordered from direct na and 3 days in so far and still no shipment. Nice lady told me tomorrow is the magic day so lets see. First lady told me today on monday but second lady told me today its tomorrow. Starting to sound like a horror show in the making. Ill update ya how it goes. Kicking myself not asking ya here first before buying. Is it normal for ya to wait 3+ days to even get a label generated or even shipment tracking with other retailers? My previouse experience with people telling me different things usually means product is not in stock and is being drop shipped and the delay games usually goes for a couple weeks. Lets hope its not that. Especially since it literally direct.