Anyone purchased from stirri.co.uk? - Page 1
Forum section: electronics / general

author: NE666
author_rank: Frequent Contributor
timestamp: January 10, 2025, 10:28:23 am
content: My current understanding, largely informed by posts here, is that STIRRI is a relatively new company, founded by some staff formerly of Amtech.I placed a small order with them in late December, via their UK store front. All items were shown as being in stock at the time (and still are, as of today), and at checkout the delivery option offered was 48 hour postal service. Fast-forward to yesterday, and my order status still shows as "confirmed", so I contacted them via the email address on the site. They responded within a few minutes, to say that there was currently no UK stock of those items, that they couldn't provide an ETA and would I care to wait on the order?Not that impressed. Has anyone else placed orders with them recently, and had them fulfilled?It's a low value order, and not required urgently, so it's an option to be patient. The products seem to enjoy a good reputation, and are very reasonably priced. However, this experience feels like a yellow flag, and I'm wondering whether I'm dealing with a small start-up company that is struggling and/or circling the drain, and so whether I should have my credit card company perform a chargeback now.

author: NE666
author_rank: Frequent Contributor
timestamp: January 10, 2025, 11:03:35 am
content: Sorry, I've mistakenly posted my question here, when I thought I was posting to the Manufacturing and Assembly thread.Mods - if you see this, please delete this thread.

author: Gyro
author_rank: Super Contributor
timestamp: January 11, 2025, 10:56:53 am
content: Use the 'Report to Moderator' in the bottom right corner and ask nicely. The Mods don't routinely trawl for such stuff.

author: champagnecharly
author_rank: Newbie
timestamp: March 03, 2025, 07:39:55 pm
content: Did you receive your order? I had an alert that it might be a fake site. I checked the domains and they have been around for a few years.

author: NE666
author_rank: Frequent Contributor
timestamp: March 10, 2025, 12:24:35 pm
content: Quote from: champagnecharly on March 03, 2025, 07:39:55 pmIn short, no.I have written to them today to request cancellation of my order, with an immediate refund. What happens next will determine whether this was just a case of really poor service, or of fraudulent trading.Mistakes get made, and any company can have a bad order outcome through no fault or intended harm. However, it is equally true to say that based on my personal experience with dealing with Stirri on this initial order, I will neither use them again nor recommend that anyone else does.My real issue is that the products concerned were shown as being in stock, when viewed on their stirri.co.uk site. The delivery service was shown as UK Royal Mail 48 hours. It's therefore 'not on', imho, to receive an email from them 10 days later, to say that the items weren't in stock and could I wait a little longer. Fast forward into the next month, and I am told that the products aren't available at all, and would I accept substitutions. Roll on into another month, and still nothing has arrived.Therefore I won't consider ordering from them again. YMMV.