Rigol DS1054z stuck during boot - Page 1
Forum section: electronics / repair

author: JJalling
author_rank: Unknown
timestamp: August 06, 2015, 07:44:15 pm
content: Hi all,I tried to turn on my Rigol DS1054z today, but it is just stuck at the boot screen. Have anyone experienced this?Or even better - does anyone know how to fix it, other than return the scope to Rigol?BR Jonas

author: ataradov
author_rank: Super Contributor
timestamp: August 06, 2015, 07:50:14 pm
content: I'd try to download FW update into a flash drive and see what happens. Other than this, return may be the only option.

author: JJalling
author_rank: Unknown
timestamp: August 06, 2015, 07:53:26 pm
content: Quote from: ataradov on August 06, 2015, 07:50:14 pmI have just tried that. Put the firmware file on a USB-stick. Insert the stick in the front of the scope and turn it on.When I turn on the scope, it gives a beep, but thats all.Ohh crap!!/Jonas

author: JJalling
author_rank: Unknown
timestamp: August 06, 2015, 08:05:13 pm
content: Quote from: JJalling on August 06, 2015, 07:53:26 pmOk, its fixed now. I inserted the USB-stick, and during power-on I repeatedly pressed the "Help" button on the scope. The scope booted and asked if I wanted to update the firmware. I pressed "Cancel" and the scope is now working again./Jonas

author: ataradov
author_rank: Super Contributor
timestamp: August 06, 2015, 08:07:27 pm
content: Did you get this help button method from somewhere? Or figured out yourself?

author: JJalling
author_rank: Unknown
timestamp: August 06, 2015, 08:15:30 pm
content: Quote from: ataradov on August 06, 2015, 08:07:27 pmI got it from a Rigol distributor.BR Jonas

author: tautech
author_rank: Super Contributor
timestamp: August 06, 2015, 11:12:33 pm
content: Quote from: JJalling on August 06, 2015, 08:15:30 pmAny more Rigolyou can share with the community?

author: JJalling
author_rank: Unknown
timestamp: August 07, 2015, 05:27:21 am
content: Quote from: tautech on August 06, 2015, 11:12:33 pmNo I'm sorry/Jonas

author: Jeroen3
author_rank: Super Contributor
timestamp: August 07, 2015, 05:43:18 am
content: There is a key you can press during boot that resets the scope.Third blue keyfrom the bottom on the left side iirc. It will revert to Chinese, but the language menu should be visible.See image a few posts below.

author: Shock
author_rank: Super Contributor
timestamp: August 07, 2015, 06:00:13 am
content: It's the 5th dark grey key down on the left side during boot repeatedly until the full scope display comes up.To change the language select the 3rd dark grey button on the right.https://www.eevblog.com/forum/testgear/rigol-ds1054z-freeze-up-bug/15/As shown in this video.

author: JJalling
author_rank: Unknown
timestamp: August 07, 2015, 06:06:02 am
content: Quote from: Jeroen3 on August 07, 2015, 05:43:18 amIt didn't work on my scope. I tried a couple of times./Jonas

author: alsetalokin4017
author_rank: Super Contributor
timestamp: August 07, 2015, 06:32:18 am
content: It sounds like you've hit a different bug than the "freeze bug" I demonstrated in that video up above.So you fixed it by having a firmware .gel file on a USB stick, putting the stick in the slot, turning on, and pressing the 'Help' button repeatedly during bootup.... right?So that's another method to add to the Rigol toolkit, thanks!The normal "factory reset" involves repeatedly pressing the button circled in the image:

author: JJalling
author_rank: Unknown
timestamp: August 07, 2015, 07:31:46 am
content: Quote from: alsetalokin4017 on August 07, 2015, 06:32:18 amYes it's a different bug.I'm not sure if the USB stick is really necessary or if I could just have pressed the 'Help' button. But to answer your question, yes, that was the procedure I was using.1. Insert USB stick with firmware file in the scope2. Turn on scope and pres 'Help' button repeatedly while the scope is booting(3. In my case the firmware on the USB stick was the same as the one installed on my scope, so I pressed 'Cancel' when the scope asked if I wanted to update)As I mentioned earlier, the "factory reset" didn't work.BR Jonas

author: fba0
author_rank: Newbie
timestamp: December 03, 2016, 07:45:31 pm
content: Dear all!after working for a long while with my DS1054Z (recently updated to fw 4.4.1.1 and calibrated), I thought: now it's warm, why not re-calibrate it?It did it with success, then I power cycled it and... it hung. All lights are on, the screen remains black.I tried all the tricks explained in this thread and all possible combinations... nothing worked.Is the device blown, or is there any hope? Any idea/suggestions to repair it?Thanks for your help!Best regards,Frederic

author: Unknown
author_rank: Unknown
timestamp: March 24, 2017, 03:19:12 am
content: This week the same happened with my DS1054z. I purchased it late December 2016, used it a bit then didnt turn it on for about 1.5 months. This week I turned it on andgot the locked Rigol intro screen. If my attempt at posting image attachments works, the first image ds1054z_lockup_1.jpg shows the initial screen. ds1054z_lockup_2 shows the locked screen after continually pressing "help" at power on. And after continually pressing the 5th grey button down left side ds1054z_aft_lock.jpg. Good thing is the 5th grey button got my scope up and running again. Thank you all above for the pointers.Scope: Rigol DS1054Zfirmware: 00.04.04 (stock)board: 0.1.4djlewis

author: janekivi
author_rank: Frequent Contributor
timestamp: March 12, 2018, 09:01:09 pm
content: Quote from: tautech on August 06, 2015, 11:12:33 pmThey don't tell this to anyone, You must find all by itself...http://int.rigol.com/File/ProductSoftWare/20151124/Firmware%20update%20instruction.pdf