Samsung Recalling Galaxy Note 7 World Wide - Page 1
Forum section: electronics / general

author: imidis
author_rank: Frequent Contributor
timestamp: September 02, 2016, 09:32:06 am
content: Must have made an oops with the charging circuit?http://money.cnn.com/2016/09/02/technology/samsung-galaxy-note-7-recall/index.html

author: RGB255_0_0
author_rank: Frequent Contributor
timestamp: September 02, 2016, 09:43:14 am
content: Who knows except Samsung at this point? I can't imagine it would be anything to do with Qualcomm QC so perhaps a thermal sensor isn't working properly? Even my S5 prompts me now and then that the battery cannot be charged due to temperature so obviously a fail safe isn't quite up to scratch.This is funny because Linus gave it a glowing review.

author: D3f1ant
author_rank: Frequent Contributor
timestamp: September 02, 2016, 10:23:59 am
content: I'm guessing it's faulty batteries, but it's surprising they can't trace that back to a specific batch, recalling 2.5M phones seems rather drastic unless there is a design issue. Will be interesting to see how this gets handled.From memory, thermal runaway is most commonly caused by contamination of the electrolyte. I wonder who supplies Samsung with LiIon cells, I don't think they make their own.

author: ajm8127
author_rank: Contributor
timestamp: September 03, 2016, 01:42:02 pm
content: This points to a manufacturing problem with batteries from one of their suppliers:http://phys.org/news/2016-09-samsung-galaxy-sales-battery-explosions.htmlI guess they are recalling all of them because a battery catching on fire could cause severe injury or loss of property (i.e. a huge lawsuit).It is also possible the issue is compounded by operating the batteries close to their design limits, especially when charging. I worked with Li-ion batteries in a product once and we used a monitor chip from the TI bq series. It performed other functions like balancing during charge and keeping track of the absolute state of charge (capacity decrease as the cells aged), but it's primary role was to prevent the battery from entering thermal runaway. The voltage and temperature of the battery had to be kept within configurable limits based on the battery chemistry or it would enter various protection states (disable charge or discharge, temporarily or permanently) depending on the severity of the fault.Our customer used the product in a environment with high ambient temperature and sometimes the batteries wouldn't charge because their temperature was too high - above 60° C in this case would cause the monitor IC to disable charging. The customer also wanted quick charging, and we were charging around 4C to achieve this. We never had a fire, but they always wanted more.This is hardly the first time a product with lithium based rechargeable cells has been recalled due to safety concerns. Everyone is trying to charge their batteries faster and faster and more current creates more heat. Too much heat causes physical damage inside the battery and this damage can cause thermal runaway. Of course if there is a manufacturing defect in the batteries that is a problem itself, but if the batteries are already being operated close to their limits the margin for error is smaller. This is no excuse for your product setting itself on fire. The ultimate responsibility lies with the manufacturer to design a product which is safe.

author: wraper
author_rank: Unknown
timestamp: September 03, 2016, 02:09:51 pm
content: Quote from: D3f1ant on September 02, 2016, 10:23:59 amSamsung is one of the major manufacturers of the Li-ion cells. Others are mainly LG and Sony.

author: wraper
author_rank: Unknown
timestamp: September 03, 2016, 02:13:26 pm
content: http://www.samsungsdi.com/lithium-ion-battery/index.htmlQuote

author: edy
author_rank: Super Contributor
timestamp: September 04, 2016, 03:37:32 pm
content: Is it just the battery? Can they not replace and return phone to owner? It is a major hassle to move your stuff over to another phone, no? And time without your old phone (unless it is a swap) and registering new phone to network again? I assume non-user-removable battery? How is this recall supposed to work?

author: Gyro
author_rank: Super Contributor
timestamp: September 04, 2016, 05:59:52 pm
content: Quote from: edy on September 04, 2016, 03:37:32 pmCan you imagine the sheer magnitude of the task of talking back 2.5M phones, manually unsealing them (they're water resistant), carrying out whatever internal rework is required, removing all traces of old adhesive etc. so that they can be reassembled to original spec. Then tested etc. and then return each to its original owner with data intact? Not to mention persuading the owner that his recently purchased phone is 'good as new'.Given that these phones are made on an automated production line, I'm pretty sure it will be cheaper to consign the whole lot to scrap recycling and build new ones. I may be wrong, but anything involving significant manual intervention on that sort of volume would have a prohibitive cost. It's not even legal for them to 'remanufacture' them and sell them as new product.

author: wraper
author_rank: Unknown
timestamp: September 04, 2016, 06:04:36 pm
content: Quote from: Gyro on September 04, 2016, 05:59:52 pmSamsung offers repairs at service centers. Component level as well (only some of the components). Although considering amount of the phones with exactly the same procedure need to be done, probably, it is cheaper to refurbish them at one place with a cheap labor.

author: Gyro
author_rank: Super Contributor
timestamp: September 04, 2016, 06:12:57 pm
content: Hmmm, it's one thing to repair a customer's broken phone, it's quite another thing for a manufacturer to recall a recently introduced model (all of them) and expect customers to accept a 'repaired' units in exchange. This is a major headache for Samsung.

author: Macbeth
author_rank: Super Contributor
timestamp: September 04, 2016, 06:14:56 pm
content: Serves them right for getting rid of the removable battery. A feature that has always been useful on my old Note 2 and my current Note 4. Not just for swapping either - the ability to quickly remove the battery to avoid serious water damage like the time my Note 2 dropped in the mop bucket!(Oh yes, I gave my old Note 2 to my mum who dropped it into her kitchen sink when washing up... thankfully I was there and told her to take battery out ASAP - it's survived two lots of water damage now with a bit of a teardown and scrub in isopropyl alcohol!)ETA: OK, I know the Note 7 is water resistant... but still, if they kept with replaceable batteries this would not be anywhere near the problem it is now!

author: RGB255_0_0
author_rank: Frequent Contributor
timestamp: September 04, 2016, 06:33:14 pm
content: Water resistance and replaceable batteries are not mutually exclusive as shown with the S5, although the S5 is IP67 vs the Note 7 IP68 and the S5's flimsy USB cover.But, people want stylish phones also - most complaints about Samsung's phones are about Touchwiz and being plastic (people don't seem to want durability yet there are so many Nokia memes).

author: SeanB
author_rank: Super Contributor
timestamp: September 04, 2016, 07:56:01 pm
content: Quote from: edy on September 04, 2016, 03:37:32 pmSamsung KIES software is reasonably good with backing up the phone, and can restore ( with caveats) to a new model. Of course the USA is the only place where you do not have a easy to remove SIM that handles the network interfacing with almost no visible issues to the user.

author: Jwalling
author_rank: Unknown
timestamp: September 13, 2016, 07:03:46 pm
content: It looks like they're going to "fix" this temporarily with a firmware update.http://www.cbc.ca/news/technology/samsung-galaxy-note-7-recharge-1.3759648Can you say I want my $ back?

author: wraper
author_rank: Unknown
timestamp: September 13, 2016, 07:25:02 pm
content: Quote from: Jwalling on September 13, 2016, 07:03:46 pmMeasure against those who don't to bring the phones back. Nothing wrong with that. Don't like it, return the phone and this is exactly what they want.

author: raptor1956
author_rank: Frequent Contributor
timestamp: September 13, 2016, 08:03:38 pm
content: The Note has been Sammy's flagship phone since it first came out and this is going to crush there profitability and boost Apples. This will do more harm to them than all the lawsuits Apple filed against them combined.It seems unlikely that they did not have an idea something might be wrong, but my guess is they new Apple was weeks away from there new release and Sammy pressed full steam ahead to beat Apple to the punch.There'll be some Sammy exec's with an enlarged sphincter after this...Brian

author: Tabs
author_rank: Regular Contributor
timestamp: September 13, 2016, 08:10:02 pm
content: Using my note 7 now.Carrier will send a courier to my door on 19th and we will do a straight swap.Or I can take it back to a store and wait for new phone.Sent from my SM-N930F using Tapatalk

author: raptor1956
author_rank: Frequent Contributor
timestamp: September 14, 2016, 07:19:24 am
content: I just read were Sammy is going to force an update that limits the battery to 60% -- ouch!I think I'll hold onto my Note4 for a while longer!Brian

author: SeanB
author_rank: Super Contributor
timestamp: September 15, 2016, 08:03:02 pm
content: Think that they should then give a free external power bank to all the inconvenienced users, so they can keep the battery charged during the day then.

author: raptor1956
author_rank: Frequent Contributor
timestamp: September 16, 2016, 05:44:49 am
content: If I don't hammer my Note4 I can get two or even three days to a charge but I charge it everyday. I use my phone as my alarm clock so I plug it in to charge when I go to bed and unplug in the morning.My guess is that the 60% limit is a short term response aimed at shutting down any effort to completely ban then which would destroy Sammy's stock price but the long term solution may not be easy. I have the sneaky suspicion that they tried a novel battery packaging design in order to streamline the phone or to fit into the space better and that perhaps the physical design of the battery may well be at fault here. Don't know this for sure but that's what it smells like to me...Brian

author: wraper
author_rank: Unknown
timestamp: September 16, 2016, 08:04:18 am
content: Quote from: raptor1956 on September 14, 2016, 07:19:24 amWhat ouch, if suckers cannot be bothered to return them back... You should get a fixed one if buy new (when become available), affected ones shall be removed from the sales anyway.

author: Gyro
author_rank: Super Contributor
timestamp: September 16, 2016, 08:15:09 am
content: It looks as if the recall has now moved from voluntary to compulsory, in the US at least:http://www.bbc.co.uk/news/business-37381531

author: raptor1956
author_rank: Frequent Contributor
timestamp: September 16, 2016, 09:25:11 pm
content: Quote from: wraper on September 16, 2016, 08:04:18 amThis is going to a more disastrous thing for Samsung that simply swapping out a bad one for a good one as the idea of a good one seems suspect at this point. If they only discovered the problem after it was released, ie, a few weeks ago, how could they have a solution ready to go this fast. If they knew long ago that there were problems then why did they release something they knew could hurt people?As I mentioned in another post on this I suspect the problem lies in the packaging of the battery and the design of the phone and battery are matched so if the battery has a problem it's not like you can throw some other battery in to replace it. The 60% limitation is surely a temporary measure aimed not at the owners so much as the regulators in order to stave off any effort to have the phones outright banned -- it looks like that effort may well have failed.Sammy is up Shits Creak at this point!Brian

author: TheBay
author_rank: Unknown
timestamp: September 16, 2016, 09:39:14 pm
content: Quote from: raptor1956 on September 16, 2016, 09:25:11 pmHow could they know really, 2.5million phones sold and such a tiny tiny minuscule percentage have failed so far. Pretty impossible to detect and a company of that size would have done thorough testing.Can only assume some form of contamination in those cells.This happened a few years back with Sony Laptop batteries.I'm sure Samsung have quite a thorough aging process in development and in the production area, obviously they won't age every device but they can put years on things in a few days.When I worked for LG Electronics it was incredible what they did in the aging plant, the harshest environment known to man, I hated going up there!

author: wraper
author_rank: Unknown
timestamp: September 16, 2016, 09:53:07 pm
content: Quote from: raptor1956 on September 16, 2016, 09:25:11 pmWhat banned, affected phones? They are already recalled and removed from sales. 60% cap if for idiots who still use them and don't return them back to avoid more fires.Quote90 cases of overheating and fires worldwide. Considering 2.5 million phones sold, it's about 35 ppm, good luck to catch such defect rate while testing before actual sales. What they likely have, the next batch produced had different batteries installed. Getting multiple sources of the part is usual way to go. For example, personally had seen 3 variants of different supplier BOM in RF and other parts of the phones (same PCB, but different sets of filters used), or LCDs / cameras from multiple suppliers with different part numbers.

author: Gyro
author_rank: Super Contributor
timestamp: October 06, 2016, 08:06:18 am
content: Oops, that might not go down too well. Replacement Galaxy Note 7 apparently catches fire on plane...http://www.bbc.co.uk/news/technology-37570100Might be a case of closing the stable door after the horse has bolted, horse returns and kicks door down.

author: raptor1956
author_rank: Frequent Contributor
timestamp: October 06, 2016, 10:56:30 pm
content: Yeah, there's more to the story than a bad batch of batteries. I don't think the Note 7 is going to be the sales leader they hoped for and may well cost Samsung many billions of dollars.Brian

author: Muttley Snickers
author_rank: Unknown
timestamp: October 06, 2016, 11:25:38 pm
content: Samsung received another award and notable mention at this years 2016 Shonky Awards for the second year in succession after their top loading washing machines were found to be cleaning clothes by a newly discovered carbonisation process."When CHOICE sought to amplify the message about the dangerous device and encourage consumers to seek a full refund, the company was less than impressed. They fired a legal letter at us for discussing in the media the problems consumers were experiencing with their phone.Samsung has done a great job yet again of demonstrating how our product safety system is reactive. Companies don't have a proactive obligation to make sure their product is safe before it hits the market – they just clean up any mess they make if they get something wrong. This Note7 fiasco is another great example of why Australia needs better product safety laws."SAMSUNG SAYS:“Samsung Electronics Australia took the proactive and voluntary step to recall Galaxy Note7 smartphones in Australia on September 5.Samsung products are rigorously tested before being released for sale. The safety of our customers is our first priority. For this reason, Samsung Australia takes proactive and voluntary steps to recall a product if a relevant issue is identified.Samsung Australia can confirm approximately 81 per cent of the original Galaxy Note7 smartphones are no longer with Australian customers and Samsung Australia has accounted for more than 81 per cent of the top loader washing machines recalled in April 2013. These figures exceed the reported average Australian recall result of 56 per cent of product returns.We continue to invest in our efforts and remain committed to our ongoing communication program to reach every customer who is affected by a recall.”The 2016 Shonky's/ General Products.https://www.choice.com.au/shonkyaward.aspxThe 2016 Shonky's/ Specifically Samsung.https://www.choice.com.au/shonky-awards/hall-of-shame/shonkys-2016/samsungThe ashing machine of death. (oops, I dropped a letter)http://www.abc.net.au/news/2016-08-14/samsung-washine-machine-recall-sydney-fire-nsw-white-goods/7732858

author: Brumby
author_rank: Unknown
timestamp: October 06, 2016, 11:50:00 pm
content: Quote from: Gyro on October 06, 2016, 08:06:18 amThe original problem was bad enough, but this sets a whole new level of disaster - you can't even trust the replacements!

author: Kjelt
author_rank: Super Contributor
timestamp: October 07, 2016, 03:50:53 pm
content: https://youtu.be/_GhODn4FRoE

author: Neilm
author_rank: Super Contributor
timestamp: October 07, 2016, 05:54:55 pm
content: Quote from: Gyro on October 06, 2016, 08:06:18 amI read somewhere that Samsung think the customer got one of the recalled phones as a replacement. After all, it is a replacement phone...

author: raptor1956
author_rank: Frequent Contributor
timestamp: October 07, 2016, 11:53:41 pm
content: Quote from: Neilm on October 07, 2016, 05:54:55 pmThat's actually likely, but even if it is it won't help the PR problem Samsung has and the problem is there own doing.Brian

author: Gyro
author_rank: Super Contributor
timestamp: October 09, 2016, 07:47:12 pm
content: Quote from: Gyro on October 06, 2016, 08:06:18 amAnd another one...It's beginning to look as if the 'safe' replacements might be more flamable than the originals. Either they still have a major problem or someone's being mighty careless about which 'pile' they pick the replacements from.http://www.bbc.co.uk/news/world-us-canada-37600014[ Edit:Though I have to say that this story is rather more entertaining...http://www.bbc.co.uk/news/uk-england-london-37600533]

author: raptor1956
author_rank: Frequent Contributor
timestamp: October 10, 2016, 06:41:42 am
content: And in the USA both T-mobile and AT&T have discontinued all sales of the Note 7. Sammy is going to lose many billions over this f-up. If it turns out the problem was from a battery supplier and that's where the smart money is betting the problem came from, then I would not want to be holding stock in that company -- they will very possibly go under over this.Brian

author: Kjelt
author_rank: Super Contributor
timestamp: October 10, 2016, 11:11:10 am
content: Quote from: raptor1956 on October 10, 2016, 06:41:42 amThey used their own brand batteries AFAIK, but I do not think a large company as Samsung will go belly up over one failing product, but that they suffered huge damages, yup

author: Homer J Simpson
author_rank: Super Contributor
timestamp: October 10, 2016, 11:01:23 pm
content: What a mess."" Samsung issued its own updated statement: “Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.”In the U.S., leading carriers AT&T, Sprint, T-Mobile and Verizon Wireless have already halted sales and exchanges of the phone. ""http://www.usatoday.com/story/tech/columnist/baig/2016/10/10/turn-off-your-galaxy-note-7-right-now-cpsc-says/91874652/"If the Note 7 is allowed to continue, it could lead to the single greatest act of brand self-destruction in the history of modern technology," he said."Samsung needs to take a giant writedown and cast the Note 7 to the engineering hall of shame next to the Ford Pinto."http://www.bbc.com/news/business-37604083

author: raptor1956
author_rank: Frequent Contributor
timestamp: October 11, 2016, 05:22:07 am
content: Quote from: Kjelt on October 10, 2016, 11:11:10 amIf the batteries were made by Samsung then the whole mess is on them, but the majority of the blame belongs to Sammy either way.The report indicated Sammy may have to write off $2B -- sorry, Sammy will lose 5X that at least when all is said and done. This could approach the mess VW is in.So, I bought my last smartphone two years ago -- the Samsung Note 4 and wondered how we are at Note 7. It looks like there was never a Note 6 so they skipped a generation. Perhaps they should have skipped two generations.Brian

author: D3f1ant
author_rank: Frequent Contributor
timestamp: October 11, 2016, 07:08:50 am
content: Now they have officially recalled the replacements for a full refund as well. Guess that's end of the line for the Note 7.

author: StuUK
author_rank: Frequent Contributor
timestamp: October 11, 2016, 07:11:27 am
content: http://www.bbc.co.uk/news/business-37614770Don't switch it on, take it apart!

author: sleemanj
author_rank: Super Contributor
timestamp: October 11, 2016, 12:08:34 pm
content: Has now been discontinuedhttp://www.independent.co.uk/life-style/gadgets-and-tech/news/samsung-galaxy-note-7-discontinued-recall-explosion-blowing-up-fire-charging-battery-a7355216.htmlSomebody really must have screwed up the engineering on this one.

author: Muttley Snickers
author_rank: Unknown
timestamp: October 11, 2016, 12:28:12 pm
content: Product Safety Australia today issued a similar notification in regards to a total recall.www.productsafety.gov.au

author: Towger
author_rank: Super Contributor
timestamp: October 11, 2016, 02:02:18 pm
content: Japanese battery maker TDK reels from Samsung Note 7 debaclehttps://www.ft.com/content/d7445be2-8f9c-11e6-8df8-d3778b55a923

author: SeanB
author_rank: Super Contributor
timestamp: October 11, 2016, 05:24:51 pm
content: My bet is engineering wanted it 1mm thicker, but marketing wanted it thinner. looks like marketing won the battle, but both lost the war.

author: RGB255_0_0
author_rank: Frequent Contributor
timestamp: October 11, 2016, 05:29:31 pm
content: Quote from: Towger on October 11, 2016, 02:02:18 pmWithout stealing the whole article, mind posting a snippet for non-subscribers?

author: Towger
author_rank: Super Contributor
timestamp: October 11, 2016, 05:42:36 pm
content: Quote from: RGB255_0_0 on October 11, 2016, 05:29:31 pmSorry, I did not realise it was behind a pay wall. If you Google the headline you should get the full article.Basically TDK made the replacement batteries and Samsung made the origional.

author: raptor1956
author_rank: Frequent Contributor
timestamp: October 11, 2016, 11:36:12 pm
content: Quote from: SeanB on October 11, 2016, 05:24:51 pmYeah, I've kind of felt that there was more to the story than just a bad batch of batteries. I'd bet a design that pinched the space required for the battery and as you said, they still wanted the slimmer package. As far as I'm concerned the incessant need to make each model thinner than the one before has reached an end though marketing would probably argue with that.Oh, and to second source the story of the complete demise...http://www.reuters.com/article/us-samsung-elec-smartphones-idUSKCN12A2JHBrian

author: KL27x
author_rank: Super Contributor
timestamp: October 12, 2016, 03:05:27 am
content: If it was a physical space/pressure/flex issue, I think they could replicate it by making those parameters even worse. They would be able to reproduce the problem and understand it.My bet, it's a bug in firmware. Something like this is always firmware.Siderant: I abhor the "battery life" bar these "smart" devices use. Counting milliamps. That's the stupidest way to monitor battery life. It is very simple. Measure the voltage of the battery and the current draw. Match that to a data table. That's the current level of charge. Done. This might have a huge error in the flat part of the discharge curve, but that is not important (IMO), as long as it hits the nail on the head near full and near empty, where the curve is plenty curvy and SOC actually matters... to the battery and to the user. Displaying an numerical percentage that always moves up/down smoothly and without jitter seems to be more important to marketing, even if it is only actually correct once in a blue moon and/or as compared to the last discharge cycle. Not that this has anything (necessarily) to do with charging and/or the fires they are having. But it is annoying.(I increased the battery size on a Samsung tablet, but haven't figured out how to use it, yet. Damn battery meter.)

author: Red Squirrel
author_rank: Super Contributor
timestamp: October 12, 2016, 03:59:18 am
content: These would be a hot commodity in the middle east, they should just sell them all to ISIS.On serious note (no pun intended) imagine the big kick in the face if it IS purely a software/firmware issue, it will mean that they could have just pushed an update. If it's firmware I presume it would need to be manually done, but even if they can instruct users how to do it or have shops that can do it, it would be much better than scrapping them all.If I was an owner of one I'd probably hold on to it for now, unless they are actually refunding fully + your cost to ship.

author: KL27x
author_rank: Super Contributor
timestamp: October 12, 2016, 06:26:42 am
content: Well, even if it's a coding bug, it is not necessarily fixable with a download. It could be firmware on a bit of silicon elsewhere. But I would bet that yeah.. it is a bug and it is probably fixable with a patch. Not that I'll ever know. Two different battery manufacturers, same problem. I bet they did all temp, flex, humidity, torture testing company can do on a 20 billion dollar problem. And they swapped batteries. Same thing happened. That means they have no idea how to replicate the problem.The 60% battery charge, I wonder if they know that is totally safe. If so.... why a whopping 40% reduction? Seems like reducing the charge rate by 25% and the max capacity by 10% would do more... That 40% capacity seems kinda huge number if they have control over the problem. A bug they can't find in a matter of week or two is maybe reason why? Software or silicon bug. A dozen donuts.I don't know what kind of voodoo you can do to get the most capacity out of a battery, but maybe they got overly fancy in the pursuit of specs. Or it could be totally unrelated bug that just does... something unexpected. Strange things happen. At least no one died.I could be remembering wrong, but Toyota accelerator problem was initially/publicly blamed on a piece of carpet and/or a faulty accelerator pedal. But turned out it was a firmware bug.Seems like in this case they could maybe make a slightly smaller battery and put in a redundant safety circuit. And perhaps they can beta test some of these for free... with some software to capture data if/when the circuit trips. I dunno. I guess it's too late to really fix the lost billions.

author: RGB255_0_0
author_rank: Frequent Contributor
timestamp: October 12, 2016, 10:12:40 am
content: 40% isn't that random. If you dropped the voltage of the battery from 4.2V, removing the constant voltage curve cycle of the battery, to 4V, how much of the capacity would drop?

author: continuo
author_rank: Frequent Contributor
timestamp: October 12, 2016, 02:21:31 pm
content: Galaxy Note 7 "Return Kit"

author: Kjelt
author_rank: Super Contributor
timestamp: October 12, 2016, 08:59:01 pm
content: They are at least serious with this packaging, probably because they do not want to be sued for a couple of burned down trucks.

author: nctnico
author_rank: Super Contributor
timestamp: October 12, 2016, 09:38:58 pm
content: I just read they are going to scrap/recycle 2 million brand new phonesHoly crap!What if you want to keep it? You probably won't get any updates though.

author: Bud
author_rank: Super Contributor
timestamp: October 12, 2016, 09:46:05 pm
content: Keep it for 30 years then sell for half million bucks as a memorabilia, just like Apple 1

author: Macbeth
author_rank: Super Contributor
timestamp: October 12, 2016, 09:49:26 pm
content: If I owned one I would send back a pile of burnt tar in that box, get my refund, and keep my Note 7 in its pristine box for my grandchildrens inheritance.Of course I would be the only one who did this and all other Note 7's will have been destroyed. When future technologists find a new source for free energy based on the mystery Note 7 battery, fast charger, and battery management physics they will demand I own it up for investigation. A brief wave of $millions will be offered, but I will refuse knowing its true value. Only then, after the whole world runs on free electricity thanks to Note 7 physics will my one and only original be worthy and utterly priceless to museums worldwide.

author: Bud
author_rank: Super Contributor
timestamp: October 13, 2016, 02:06:21 pm
content: Quote from: continuo on October 12, 2016, 02:21:31 pmSomeone made a fortune selling those boxes

author: free_electron
author_rank: Super Contributor
timestamp: October 13, 2016, 03:20:06 pm
content: Sam sung swan song ... company loses oodles of money.

author: pelule
author_rank: Frequent Contributor
timestamp: October 13, 2016, 04:53:48 pm
content: Thats the result, if to keep the given schedule is more important, than finishing the design.

author: raptor1956
author_rank: Frequent Contributor
timestamp: October 13, 2016, 10:15:00 pm
content: I do hope that at least a few of the defective units are NOT sent back to Samsung so an independent analysis can be performed. If all the bad units are sent back to Samsung before an analysis is done then we will be 100% reliant on them to do there analysis and provide an honest report on what went wrong -- I do not trust them to do so.Frankly, given the risk to aviation you would think that the FAA would have an interest and given the fact that there appears to have been at least one case where a Note 7 caught fire on board a plane they would certainly have jurisdiction to do so.One way or the other Samsung is likely to lose upwards of $20B from this. They'll almost certainly have a direct loss in the high single digit billions, but the harm to the brand could see a depression in sales of other Samsung smartphone models -- not counting the f'up they had with one of there washing machine models.Brian

author: Kjelt
author_rank: Super Contributor
timestamp: October 14, 2016, 05:45:47 am
content: Maybe not a report, i have never seen one from a commercial company.But I think they do not want another such incident, so they probably will investigate to the bottom and hopefully also put better QA in place.Also I hope this is an eyeopener to other commercial companies that TTM is not holy and that quality, testing and reliability are key for success or major failure.

author: Homer J Simpson
author_rank: Super Contributor
timestamp: October 14, 2016, 01:15:55 pm
content: Alaska adds 'fire containment bags' for overheating phoneshttp://komonews.com/news/business/alaksa-and-other-airlines-add-fire-containment-bags-for-overheating-phones

author: TerraHertz
author_rank: Super Contributor
timestamp: October 15, 2016, 04:00:00 am
content: I see there are still online adverts for the Samsung Galaxy S7. How different is that from the Note 7, and didn't these have any such problems? I've been reading of laptop and phone batteries catching fire now and then for years; is the Note 7 blow-up incidence all that higher?Well, I'm enjoying watching Samsung's pain. Years ago I bought a small Samsung music player. Small thing the size of an eraser, to replace an older no-name USB-flash WAV & MP3 player that died. The Samsung one was beautifully styled, with the UI text seeming to appear on the black surface.I'd assumed it would work like the old one - just presenting a standard file system to a PC via USB, and allowing selection of the folders to play. Nice and simple, no bullshit.But no. It didn't present a file system. Required an interface to be installed on the PC. Implemented a pile of DRM crap, forced a ridiculous music database structure on you, and was generally unusable. I swore to never buy another Samsung product, since their corporate mentality was clearly somewhere between insane and the dark side. Possibly both at once.At least that learning experience was cheap, unlike for people who got burned with an expensive smartphone/ firelighter.

author: rdl
author_rank: Super Contributor
timestamp: October 15, 2016, 06:08:49 am
content: Samsung has lowered their 3rd quarter profits forecast toonly$4.6 billion from the original $6.8 billion. That's quite a bit, but I'm guessing this incident will be long forgotten before it puts much of a dent in that $70 billion pile of cash they are estimated to have.

author: wraper
author_rank: Unknown
timestamp: October 15, 2016, 07:55:14 am
content: Quote from: blueskull on October 15, 2016, 04:31:15 amSounds like bullshit. Even besides the recall, there still is standard warranty period.

author: Brumby
author_rank: Unknown
timestamp: October 15, 2016, 12:15:54 pm
content: Banned on planes in Australia - and in the USA, I believe?

author: wraper
author_rank: Unknown
timestamp: October 15, 2016, 04:41:31 pm
content: Quote from: blueskull on October 15, 2016, 03:24:47 pmExcuse me, but how it cancels standard warranty period?

author: wraper
author_rank: Unknown
timestamp: October 15, 2016, 08:47:32 pm
content: Quote from: blueskull on October 15, 2016, 04:56:04 pmIf they refuse to take back affected and, especially, bricked phones during the warranty period, this would be suicide. And l on top of that not legal if they don't take back bricked devices during warranty period.Bricking devices sounds more like forced recall, completely opposite to refusing taking them back.

author: Kilrah
author_rank: Unknown
timestamp: October 15, 2016, 09:23:38 pm
content: Quote from: wraper on October 15, 2016, 04:41:31 pmWarranty is offered through returning the device. If you don't want to, your problem.

author: ez24
author_rank: Super Contributor
timestamp: October 15, 2016, 09:28:07 pm
content: Quote from: Kjelt on October 07, 2016, 03:50:53 pmI think the FAA saw this video. They are totally banned on American planes, both carry and check, and will be confiscated and the owner subject to a fine. Locally they are banned from some schools.So basically it has become illegal to own a Galaxy Note 7 in some places. So for those that are going to hoard them, they might want to look into burying them in hidden areas like some do with guns.As more government officials see this video, I am sure more laws will be made. Just think what can happened to you if someone steals it and gets hurt. (they will sue your pants off)I can just see it, someone gets life in prison because someone stole their phone and died in a fire. Last bit of advice - keep your Note 7 in a locked box, then in court argue that it had the same protection (against theft) as a gun. (here if someone under 18 steals your gun, you are liable for what they do with it, if it is not locked somehow)FYI I surrender, not bury (I am chickenshit).

author: wraper
author_rank: Unknown
timestamp: October 15, 2016, 09:31:11 pm
content: Quote from: Kilrah on October 15, 2016, 09:23:38 pmblueskull said they won't take them back.Quote from: blueskull on October 15, 2016, 04:31:15 am

author: Kilrah
author_rank: Unknown
timestamp: October 15, 2016, 09:41:32 pm
content: And? They will take them back until then. If you don't want to send it back before then it's your problem, the possibility was there.

author: wraper
author_rank: Unknown
timestamp: October 15, 2016, 09:44:48 pm
content: Quote from: Kilrah on October 15, 2016, 09:41:32 pmAs I sad, this is bullshit. You cannot sell the device with warranty. Then say, sorry, we don't take them back, on the day of bricking them, and while they are still under warranty period.

author: Kilrah
author_rank: Unknown
timestamp: October 15, 2016, 09:56:20 pm
content: I'm not a lawyer, but to me a large scale worldwide announcement to stop using it and send it back ASAP completely supersedes and replaces warranty.Envoyé de mon SM-G930F en utilisant Tapatalk

author: wraper
author_rank: Unknown
timestamp: October 15, 2016, 10:02:43 pm
content: Quote from: Kilrah on October 15, 2016, 09:56:20 pmNothing can reduce the warranty period. They can extend recalling the product after the warranty period, and that was actually done by multiple companies with recalled batteries. You cannot reduce warranty period granted by law, at least here. Especially some nonsense like 2 months since this date. They won't be able to even physically take the vast majority of them back by that date.

author: wraper
author_rank: Unknown
timestamp: October 15, 2016, 10:04:35 pm
content: Also, even if that was legal, doing so would be equal to committing corporate suicide and destroying company image completely.

author: imidis
author_rank: Frequent Contributor
timestamp: October 15, 2016, 10:20:22 pm
content: My brother in law I found out a little while after posting this one has a note 7 and was in line for replacement, first new phone hes had. Now it's dead. Crazy.

author: Smokey
author_rank: Super Contributor
timestamp: December 06, 2016, 03:20:34 am
content: These guys sure got a lot of media exposure for a one page blog post with a couple dimensioned high res photos....https://www.instrumental.ai/blog/2016/12/1/aggressive-design-caused-samsung-galaxy-note-7-battery-explosions