What's the skinny on purchasing parts from Keysight? - Page 1
Forum section: electronics / repair

author: bitseeker
author_rank: Super Contributor
timestamp: May 24, 2016, 02:36:07 am
content: I've heard conflicting reports on whether it's possible to buy individual parts from Keysight for repairing their test and measurement equipment. Some are able to buy them. Some have to spend at least US$50, but others don't. Some couldn't buy anything unless they had a "business" email address. It all seems a bit arbitrary.So, this is a prompt for an official rundown from Keysight on their policies for purchasing parts. For example, who can purchase them, what's the minimum quantity if any, are there country-specific policies, etc.?

author: bitseeker
author_rank: Super Contributor
timestamp: May 24, 2016, 02:38:43 am
content: Related to this, if an Agilent Service Note says, "AGILENT RESPONSIBLE UNTIL: Always." is Keysight honoring it for service/parts or was it limited to Agilent?

author: xrunner
author_rank: Super Contributor
timestamp: May 24, 2016, 02:42:33 am
content: Well since you started this ...I want to know why some parts are labelled "not orderable, contact Keysight for repair"If they can repair it the part is available, so why can't I order it, as opposed to other parts that are "orderable"?

author: bitseeker
author_rank: Super Contributor
timestamp: May 24, 2016, 02:48:55 am
content: Thanks for chiming in, xrunner. That's a good one too.

author: coppice
author_rank: Super Contributor
timestamp: May 24, 2016, 03:03:40 am
content: Quote from: xrunner on May 24, 2016, 02:42:33 amSome parts have never been orderable, because replacement of the part requires complex alignment, balancing of groups of parts, or something like that. The module which contains the part should be orderable, though, possibly on a swap out basis. Even in a defence contractor, where calibration and repair occurs in house, we used to have this issue with certain parts in HP equipment.

author: xrunner
author_rank: Super Contributor
timestamp: May 24, 2016, 03:17:14 am
content: Quote from: coppice on May 24, 2016, 03:03:40 amThat doesn't fly with a part I'm talking about - it's a VFD module for an Agilent 8648A. It's a very simple swap with no adjustments whatsoever. It's "not orderable". Baloney!

author: LabSpokane
author_rank: Super Contributor
timestamp: May 24, 2016, 03:37:32 am
content: Quote from: xrunner on May 24, 2016, 03:17:14 amIn my opinion, at a very minimum, normal wear and tear items such as knobs, buttons, keyswitch matrixes, bezels, display modules, daughter cards, case parts etc. etc. etc. should all be order-able. Maybe we have to wait 30 days to get it if it needs to be molded or received from the supplier, but at least give us the opportunity to do so.Some of the Keysight restrictions are parts are just ridiculous. Tear a button off a rubber switch matrix on your spectrum analyzer? You're completely screwed because that's a "factory repair" and is a grand plus to replace a matrix that's maybe $25-50 ea. Maybe that's factory job for the head of accounting, but for the rest of us, it's a drop-in replacement.Not being able to get parts makes the Keysight premium very tough to swallow since Keysight has set repair prices are set to make equipment replacement the only practical choice. A premium for a long term investment is something people can swallow. Expensive and disposable is a great way to kill off your brand.

author: bitseeker
author_rank: Super Contributor
timestamp: May 24, 2016, 05:22:00 am
content: Ultimately, if they don't want to sell the parts, I can live with that, but it's not really all that clear to me.I just need to know (1) what parts I can order to repair my gear, (2) what I have to do to get those parts, and (3) are repairs in pre-Keysight service notes still honored (e.g., "AGILENT RESPONSIBLE UNTIL: Always.").Daniel B. at Keysight has be great when it comes to getting to the bottom of previously unclear issues. Hopefully, he can help us with this too.

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: May 24, 2016, 05:53:26 am
content: A while ago I ordered a replacement rubber button strip for my MSO6034A - I think it was about 8 quid, and they didn't even charge shipping.

author: hendorog
author_rank: Super Contributor
timestamp: May 24, 2016, 08:26:28 am
content: A new power switch for my 6627A was quoted at $100+GST from the local agent. A second hand one (which was a different colour so not the same part) was $50 inc GST.Since Keysight won't sell from their US web shop the local reseller is the only option.

author: wraper
author_rank: Unknown
timestamp: May 24, 2016, 08:32:31 am
content: Quote from: hendorog on May 24, 2016, 08:26:28 amThat power switch looks like pretty generic part. Why don't just get compatible replacement switch? As of my experience, I got U1272A back cover with battery contacts and buzzer included for EUR 26.

author: hendorog
author_rank: Super Contributor
timestamp: May 24, 2016, 08:40:08 am
content: Quote from: wraper on May 24, 2016, 08:32:31 amYep that was what I was going to do next once I saw the price. However the problem I wanted the switch for - large power off spikes - disappeared when I reassembled the thing again!

author: LabSpokane
author_rank: Super Contributor
timestamp: May 24, 2016, 09:09:56 am
content: Quote from: mikeselectricstuff on May 24, 2016, 05:53:26 amrI wonder if parts availability is regulated by market, because that would be difficult in the US based on my experience.

author: LabSpokane
author_rank: Super Contributor
timestamp: May 25, 2016, 03:59:38 am
content: Whoa! Hey Keysight, I need to take back the mean things I said about your parts policy. I was complaining about something that is no longer true. I just went into the part finder again, and lo and behold, I can order a lot more that I could before.That is a HUGE improvement!! Thank you!!!==================Edit: Strangely enough, I can order a replacement display for a 34461A, but the *keypad* is a factory service item? Really? Not that I need one right now, but it's really odd that I'm allowed to buy the active component, but I'm not allowed to buy a piece of silicone with some carbon pucks...But if I want to replace the switch matrix on a spectrum analyzer, that's no problem at all. $60 and I'm on my way. Strange...

author: Melt-O-Tronic
author_rank: Frequent Contributor
timestamp: May 25, 2016, 04:33:50 am
content: I'm a bit hesitant to share my experience with trying to buy a fuse online, but since you asked . . .This was my reply about a year ago after Keysight's Territory Manager asked why I had previously stated that I will not be buying any Keysight gear in the foreseeable future. It's a bit of a rant and I should have toned it down, but for what it's worth (real names removed):QuoteHe didn't reply. I don't blame him. I was a jerk about it, but I still won't buy Keysight. Your mileage can (and probably will) vary.

author: LabSpokane
author_rank: Super Contributor
timestamp: May 25, 2016, 04:38:52 am
content: I'm rejected as well. What a lousy, obnoxious policy.Quote

author: tautech
author_rank: Super Contributor
timestamp: May 25, 2016, 04:45:35 am
content: Quote from: LabSpokane on May 25, 2016, 04:38:52 amWTF, that's crazy.Daniel fix this FFS ^^^^^

author: hendorog
author_rank: Super Contributor
timestamp: May 25, 2016, 04:46:49 am
content: Haha, that was much the same as my experience:"Thank you for registering with the Parts Online Store system.Access to the Parts Online Store system requires that the email address used for registration be your company email address. We request this to help protect user privacy and insure that order information for your company remains confidential. It does not appear that your email address in your registration matches your company name therefore we are unable to finalize your registration.""Please register again using an email address from your company. Or, respond to this email with information that the email address you registered with is actually your company email address at which time we will re-evaluate your registration. "I followed their instructions and replied. After much to and fro, eventually they came clean with:"We have checked your registration request and found that Bill To/Ship To address you have provided are of New Zealand region. Currently, Keysight Parts Online Store is available for United States customers only. However, you may contact Keysight sales partner in New Zealand for more information regarding your product. Please refer the below contact details."Which then lead to the $100 quote for a switch....I think some of these guys have shifted into customer service from the old HP legal department...

author: bitseeker
author_rank: Super Contributor
timestamp: May 25, 2016, 05:29:33 am
content: Interesting. I think I've figured out what they're trying to say in the statement, "We request this to help protect user privacy and insure that order information for your company remains confidential."Not storing your personal email address in their database might help protect user privacy simply because they won't have that personal information. But, how does that correlate with maintaining the confidentiality of your company's order information? They're probably referring to invoices, order confirmations and the like being emailed and ending up in your personal inbox instead of the company's email system. So, they're trying to save you from getting in trouble with your company, in case you forgot what the confidentiality policies are.The intent might be good. Nevertheless, the requirement comes across as individuals are not welcome. Only businesses are welcome and only those that have a domain that closely matches the company name. Many small businesses will also be rejected because I've seen them often use company_name@popular_mail_service.com, since they don't know how to register a domain, set up MX records, etc. I wonder how many people will actually jump through the extra hoop to explain why their email address doesn't live up to Keysight's requirement.

author: Melt-O-Tronic
author_rank: Frequent Contributor
timestamp: May 25, 2016, 05:42:02 am
content: The email address rejection is a red herring. Pure bullshit. A lie. It has no relationship to user privacy.Out of all my rant above, the one key phrase that I think is most important is, "the money Keysight has spent to earn my dissatisfaction far exceeds the value of my order." It'll be interesting to see if they continue to spend as much effort driving you away as they did me.The loss of my pennies won't make a bit of difference to them. I get that. It's just weird that they continued to put time & energy into beating a dead horse after I had moved on.

author: bitseeker
author_rank: Super Contributor
timestamp: May 25, 2016, 06:19:47 am
content: Quote from: mikeselectricstuff on May 24, 2016, 05:53:26 amMike, that is particularly interesting because it's outside the US as well as being a small amount (free shipping, too).Did you order from the keysight.com site or a UK-specific one?

author: TheSteve
author_rank: Unknown
timestamp: May 25, 2016, 07:06:55 am
content: Keysight seems to have different rules for each country/region. In Canada I had no problems ordering parts as an individual. I did call a Canadian toll free # but ended up talking to the US support team. There is technically no minimum order but shipping is $20+ dollars unless you spend more then $50.00, at which point shipping is free. My last order(2 weeks ago) was shipped via DHL from California.

author: Jwalling
author_rank: Unknown
timestamp: May 25, 2016, 09:41:13 am
content: Quote from: TheSteve on May 25, 2016, 07:06:55 amI'm in the US, and have never had a problem getting parts through the find a part web page, and they ship to my private residence overnight for free.Jay

author: madires
author_rank: Super Contributor
timestamp: May 25, 2016, 11:14:25 am
content: Maybe it's a new policy regarding the email address issue and customers registered before that change don't have any problems. Poor Daniel. He has to deal with a shitload of complaints about things Keysight goofed up. 3 or 4 current threads. Let's hope Keysight's management starts to understand the issues and fix things.

author: xrunner
author_rank: Super Contributor
timestamp: May 25, 2016, 11:54:27 am
content: Quote from: LabSpokane on May 25, 2016, 04:38:52 amThat's insane, ignorant, and just plain stupid Keysight!Give me a f*cking break!

author: LabSpokane
author_rank: Super Contributor
timestamp: May 25, 2016, 02:21:40 pm
content: Quote from: xrunner on May 25, 2016, 11:54:27 amI'm a little peeved about this. There should be giant warning labels informing unsuspecting purchasers that Keysight refuses to support non-commercial users with parts. Or, that Keysight products are for commercial use only. I've seen nothing of the sort.

author: LabSpokane
author_rank: Super Contributor
timestamp: May 25, 2016, 03:39:32 pm
content: I am now approved to buy parts, but only because I have my own domain.Quote

author: ap
author_rank: Frequent Contributor
timestamp: May 25, 2016, 04:33:20 pm
content: I have not heard that (KS shipping to companies only, but not end-users) from Keysight. With company purchases here never seen any issues.But I have heard this axpilicitely about R&S here in Germany (head office not dealing with end users), although at the same time, I know of items from end users that they repaired. Sonds like not same rules for everyone and from every RS division. Seems the same with KS. Maybe the guys are too big to act consistently.

author: Bud
author_rank: Super Contributor
timestamp: May 25, 2016, 04:54:47 pm
content: I think it is a reasonable ask to have a business email address.

author: xrunner
author_rank: Super Contributor
timestamp: May 25, 2016, 04:57:29 pm
content: Quote from: Bud on May 25, 2016, 04:54:47 pmWHY! Why should they give a damn? My money is as good as a business. If I pay for a part, WTF do they care if it's a business or a private citizen? They made money and sold me something I needed.

author: Cubdriver
author_rank: Unknown
timestamp: May 25, 2016, 05:06:01 pm
content: Quote from: Bud on May 25, 2016, 04:54:47 pmI'm genuinely curious as to why you think that. Why should an individual who is, for instance, an advanced electronics tinkerer who does this as a hobby be unable to purchase replacement parts?-Pat

author: madires
author_rank: Super Contributor
timestamp: May 25, 2016, 05:15:45 pm
content: In some countries there are customer protection laws to protect consumers, not company customers. So some distributors focus on company customers to avoid the nuisance with consumers, like extra costs.

author: LabSpokane
author_rank: Super Contributor
timestamp: May 25, 2016, 05:17:31 pm
content: Quote from: Bud on May 25, 2016, 04:54:47 pmI judge people on not having their own domain, but only because in my line of work I expect someone who plans to build a $300M power plant to have a business with a domain.As far as purchasing equipment and parts goes, such a policy is totally senseless.The only reason I could think of is the FCC ISM Group 1, Class A rating for devices used in an industrial environment.

author: xrunner
author_rank: Super Contributor
timestamp: May 25, 2016, 05:27:52 pm
content: Quote from: madires on May 25, 2016, 05:15:45 pmYea those troublesome consumers - you know, the consumers who are a Royal pian-in-the-ass that buy your equipment and aren't with a company. What a nuisance, to have the regular public as consumers of your product. Hope the damn thing doesn't break and they might have the unmitigated gall to ask to buy a spare part or two. F*ck 'em.Hmmmm... but wait a second - I guess they weren'tsucha nuisance that they wouldn't sell the public the piece of gear in the first place. Guess that money's OK. Yea, cool policy.

author: Bud
author_rank: Super Contributor
timestamp: May 25, 2016, 05:32:54 pm
content: Having a domain registered provides a level of assurance you are who you say you are. If there is a vendor who wants to know who they deal with, whatever the reason might be, the corporate policy, protecting the brand, etc. i was asked before for a company's email, the case being discussed here is not anything new to me. Same happened when i was getting a digital certificate from a Certification Authority, they required my company' s domain email address for the purpose of validating my identity. I had parts suppliers requiring this, cant remember though who it was.Money is not universally everything.

author: bitseeker
author_rank: Super Contributor
timestamp: May 25, 2016, 06:05:57 pm
content: Thanks, everyone, for submitting your experiences. It's good to collect them in one place to try to get some clarity on how things work in practice, even if it varies by country.For the US, I'm hearing that as long as I have a company email address (no problem), then I don't have to worry about any other requirements such as minimum quantities or order size.What about support of HP/Agilent Service Notes that indicate coverage as "Lifetime of product", "Agilent responsible: Always", or similar? Has anyone had these honored by Keysight? Many of these service notes are for customer-serviceable issues, but does Keysight still ship out the parts (if available), so we can perform the repairs?

author: Marco
author_rank: Super Contributor
timestamp: May 25, 2016, 06:10:06 pm
content: Quote from: Bud on May 25, 2016, 04:54:47 pmI suspect people retaliate "unreasonably" with commercial purchases if they have been screwed by them as a private owner of their equipment, we're fickle beasts. Even if the spare parts business is a loss for them this is going to lose them more money than just eating the cost.If it loses them money it's highly unreasonable, because that's the reason they exist.

author: xrunner
author_rank: Super Contributor
timestamp: May 25, 2016, 07:28:15 pm
content: Quote from: Bud on May 25, 2016, 05:32:54 pmIt sure is funny - I can buy things from Target, Wal Mart, Digikey, Mouser, any of thousands of companies all the time without a registered domain. I wonder how they get a "level of assurance" I am who I say I am. That's just a silly reason Bud.Company A has thing I need. I pay them for it. They ship it to me. It all happens every day without people having registered domain names.QuoteThen why not provide individuals the same level of respect as a company? After all, you said money is not universally everything ...

author: janoc
author_rank: Super Contributor
timestamp: May 25, 2016, 07:38:16 pm
content: This issue with the generic/free webmail addresses being rejected is not just Keysight. If you try to register with and order from outfits like TI or Microchip or many others, no dice. If your address doesn't end in .com or is something like Gmail, Yahoo, Hotmail and similar, they won't deal with you.It is totally retarded.Then the part with companies not selling to individuals but only business - in Europe this often has to do with VAT which they have to collect if selling to individuals. It is simpler when dealing with businesses that pay VAT themselves. And sometimes it is a purely business decision not wanting to deal with punters ordering a $1 fuse ...

author: Docholiday
author_rank: Regular Contributor
timestamp: May 26, 2016, 03:39:50 pm
content: They are just trying to protect themselves from fraud. It's not a perfect solution, but at least its something. Here in the USA if it was a fraudulent purchase then Keysight would then have to payback the real credit card holder. That would cost them a lot of money in the end we the real buyers would absorb these Keysight costs through higher prices.Do I like it? No. So, what choice is there? I just make my purchases via phone which I like better anyway. That way if the part I seek is not available for purchase maybe then the assembly that it belongs to - is availble for purchase.Most online ordering systems are unable to tell you this other then the part is not available, obsolete, or been replaced by some other part number that would not even fit your board let alone work because the board you have is a wrong revision board.Do like the ability to look up my part online and then verify and order the part with a live person.

author: Bud
author_rank: Super Contributor
timestamp: May 26, 2016, 04:03:21 pm
content: To those people who thinks everyone is obligated to sell stuff to them as long as they are willing to pay: it is totally to my discretion as a seller if i will sell my product to you or not. Over the years i fired a few customers because of their disrespectful behaviour, or who tried to press me for unreasonable discount, or who did not honored terms and conditions. Some abused Paypal buyer protection. There were not many, but for the purpose of this discussion - no i am not obligated to make a sell and i do not care about your money, i will either not accept the payment or fully refund.

author: LabSpokane
author_rank: Super Contributor
timestamp: May 26, 2016, 05:15:46 pm
content: A little consistency in the sales policy is all that's needed. If parts won't be sold to individuals, then have the same policy for the sale of the equipment.There are regulatory reasons as to why certain equipment is not sold to non-commercial entities. That's ok. The double standard is not.

author: xrunner
author_rank: Super Contributor
timestamp: May 26, 2016, 05:26:04 pm
content: Quote from: Bud on May 26, 2016, 04:03:21 pmYou got the corporate speak down really good. You act like we want to buy fissionable materials or dangerous chemicals that could harm people if not used properly. Give me a break - we're talking about keypads and displays and the like for test equipment. Good grief!

author: TheSteve
author_rank: Unknown
timestamp: May 26, 2016, 05:30:30 pm
content: Used my regular gmail address for my Keysight parts purchase. I do own several domains but I doubt they noticed.

author: Docholiday
author_rank: Regular Contributor
timestamp: May 26, 2016, 06:20:02 pm
content: Quote from: TheSteve on May 26, 2016, 05:30:30 pmI tried to order online but got that message it was not a business email domain. However, they will accept it non business email over landline. Is that what you did too?

author: xrunner
author_rank: Super Contributor
timestamp: May 26, 2016, 07:01:22 pm
content: Quote from: Bud on May 26, 2016, 04:03:21 pmMe: "Hello Z-Mart? Yes this is me, I want to order a new coffee maker!"Z-Mart: "I'm sorry sir - but you have been fired"Me: "Huh? I don't work there, I'm a customer!"Z-Mart: "Yes sir, but you have been fired - we regularly fire customers"Me: "How can you fire a customer? I don't understand, did I not pay for something?"Z-Mart: "You have returned 3 items in the last month. We fire any customers that return 3 or more items in a month"Me: "But your policy states that you will happily accept any returns!"Z-Mart: "Well, this is an unwritten policy. Besides, we were told that you posted a bad review of Z-Mart on the internet"Me: "WTF?"Z-Mart: "Your money is not welcome here. This conversation can serve no purpose any longer. Goodbye"Me: "I've been fired!"

author: Docholiday
author_rank: Regular Contributor
timestamp: May 26, 2016, 07:20:29 pm
content: Hmm... I see lucrative niche market here. A lot of $$$$ potential!

author: bitseeker
author_rank: Super Contributor
timestamp: May 26, 2016, 07:35:46 pm
content: Quote from: xrunner on May 26, 2016, 07:01:22 pmNot so far-fetched:http://wtkr.com/2016/03/21/amazon-bans-customer-for-returning-too-many-items/

author: xrunner
author_rank: Super Contributor
timestamp: May 26, 2016, 07:39:17 pm
content: Quote from: bitseeker on May 26, 2016, 07:35:46 pmAh, but what is the policy exactly? From the article we find this -QuoteAmazingly, not far from the fictitious example I conjured up - unwritten policies ...

author: Docholiday
author_rank: Regular Contributor
timestamp: May 26, 2016, 07:58:04 pm
content: This is all over the place. Different policy for what ever country you are from. I have no problem in ordering parts from Keysight but must order over landline. I am in USA, question is for others in USA are you able to order your parts?Perhaps a new policy for new customers?

author: Melt-O-Tronic
author_rank: Frequent Contributor
timestamp: May 26, 2016, 08:42:32 pm
content: Then why, when I had a Keysight guy on the phone, did he tell me that there was nothing he could do to accept my order?

author: Docholiday
author_rank: Regular Contributor
timestamp: May 26, 2016, 09:07:57 pm
content: I just got off the phone with Keysight order desk and was told they are aware of the email error issue and hope to have it resolved soon. This applies to USA only. Because of the crazy euro laws you will need to contact your local rep.You can still search for parts online but it is prefered that you call it in at 800 829 4444 for order placement. If you have been previously been ordering parts online you should still be able to do so.Purchase of parts are open to all.I do not know how long this has been going on but I am still leary of it. Why is there no mention of it on their website? To add more question to this not all sales reps are aware of the email error - was told majority of orders are landline/fax.

author: Docholiday
author_rank: Regular Contributor
timestamp: May 26, 2016, 09:11:35 pm
content: I did have him check my keysight account and was told I can place an order and that was with my apple email address of xxxxx@me.com

author: Melt-O-Tronic
author_rank: Frequent Contributor
timestamp: May 26, 2016, 09:28:16 pm
content: Quote from: Docholiday on May 26, 2016, 09:07:57 pmThis was most certainly not the case a year ago. From my one attempt to buy, I was given 3 lame excuses over the course of 3 weeks even though I had dropped the issue after the first lame excuse:I can't order because I was not using a "business email" domain (I do own several domains; I just used my Gmail account when I registered).Then I wasn't allowed to order because I've never ordered directly from them before.Then my shipping address was unusable because it was residential (I worked from home at the time).I was also inadvertently privy to one of their internal emails stating that they were not going to do anything about it.I will not do business with Keysight until it's clear that they've had a heartfelt change of attitude.QuoteAnd it is totally my discretion as a consumer to take my business elsewhere. That's a two-way street. Keysight can pound sand.

author: rch
author_rank: Regular Contributor
timestamp: May 26, 2016, 09:44:15 pm
content: Quote from: Docholiday on May 26, 2016, 09:07:57 pmThere are no "crazy euro laws". They can ship with an honestly completed customs label just like to anywhere else. Software downloads can be a little more complicated, but if it is too much for such a small company they can always get Paypal to do the accounting for them.It is their choice how they do or don't make their parts available in the EU. (HP has an EU website and stocks or ships from the US transparently to the customer. Just an example.)

author: Marco
author_rank: Super Contributor
timestamp: May 26, 2016, 10:10:00 pm
content: Quote from: rch on May 26, 2016, 09:44:15 pmOur warranty laws are different, wouldn't call them crazy ... but perhaps different enough to change the way you chose to do business depending on location.

author: Docholiday
author_rank: Regular Contributor
timestamp: May 26, 2016, 10:14:54 pm
content: Quote from: Marco on May 26, 2016, 10:10:00 pmNo offence was intended on my part at all. My apology if it was construed as such.I placed an order for a transformer with no problems at all. Why some are affected and others are not is what eludes me on this issue.

author: xrunner
author_rank: Super Contributor
timestamp: May 26, 2016, 10:15:22 pm
content: Quote from: Melt-O-Tronic on May 26, 2016, 09:28:16 pmMe: "Hi Keysight, I'd like to place an order."Keysight: "Have you ever placed a direct order before?"Me: "No Ma'am"Keysight: "I'm sorry, but if you've never placed a direct order from us before, you can't place an order!"Me: "But how do I place an order then?"Keysight: "You would need to place a direct order, then after that you can order without that restriction"Me: "OK, then I'd like to place a direct order."Keysight: "Well you can't because you've never done it before."Me: ""

author: bitseeker
author_rank: Super Contributor
timestamp: May 26, 2016, 10:28:03 pm
content: xrunner, you should do comic strips!

author: tautech
author_rank: Super Contributor
timestamp: May 26, 2016, 11:16:06 pm
content: Quote from: bitseeker on May 26, 2016, 10:28:03 pmIt's not at all funny if it's true.Dave would say: FAILMore for Daniel to do......

author: Someone
author_rank: Super Contributor
timestamp: May 26, 2016, 11:18:03 pm
content: Quote from: xrunner on May 26, 2016, 07:39:17 pmPaypal has similar limits to their "generosity" as they put it, if you have too many interactions with them they will threaten to close your account even if those are legitimate claims as abuyer.

author: bitseeker
author_rank: Super Contributor
timestamp: May 27, 2016, 01:46:54 am
content: Quote from: tautech on May 26, 2016, 11:16:06 pmIf it is true, it's so idiotic you can't help but laugh.

author: xrunner
author_rank: Super Contributor
timestamp: May 27, 2016, 02:11:13 am
content: Quote from: bitseeker on May 26, 2016, 10:28:03 pmLOL - the way corporations behave sometimes - it's too easy ...I'd do a test equipment comic strip if I could only draw.

author: bitseeker
author_rank: Super Contributor
timestamp: May 27, 2016, 02:51:38 am
content: Yeah, you'd be the test equipment version of Scott Adams. Testbert, Scopebert, Voltbert, etc.

author: rsjsouza
author_rank: Super Contributor
timestamp: May 27, 2016, 01:56:16 pm
content: Quote from: janoc on May 25, 2016, 07:38:16 pmjanoc, perhaps this is a country issue? I have ordered a few parts and kits from TI with my gmail address without a problem. Regarding free samples - yes, a few years ago TI changed their policy and refused samples for non-commercial addresses.

author: smgvbest
author_rank: Unknown
timestamp: May 27, 2016, 03:20:33 pm
content: I've never had problems ordering parts from keysightThe 50 thing far as I know is for free shipping. If your order is less than 50 you have to pay shipping.Otherwise no minimum. I'm a hobbyist and registered with my gmail account last year. I left company name blank or put in hobbyist. Don't remember which off hand.I've ordered parts for the 34401A, 53131A and 53132AI had one part I had to provide my hints serial number for. That was the most hassle I had.Just wanted to share there are positive experiences alsoSandra

author: Bushougoma
author_rank: Regular Contributor
timestamp: February 08, 2017, 02:49:23 pm
content: Just wanted to chime in figured I'd put it here rather than starting a new thread.I am also having issues registering for the HP / Agilent / Keysight / whatever else they're going to rename themselves to in another year or two parts store.I used my company e-mail to register and gave my residential address (I'm self employed) and I received the following e-mail.QuoteThis is beyond ridiculous. If they're not willing to sell to individuals and only commercial entities with a domain and commercial address (which is what I feel is really going on here all the "privacy and confidentiality" bull aside) then they should simply set up a parts distributor network for individuals.Hell if I did submit a commercial address they'd probably say that the moon phase wasn't right when I tried to register.

author: bitseeker
author_rank: Super Contributor
timestamp: February 08, 2017, 05:59:02 pm
content: Quote from: bitseeker on May 24, 2016, 02:38:43 amI forgot to follow up on the outcome of this. Keysight did honor the "Always" from Agilent service notes and I was able to get the necessary parts.

author: LabSpokane
author_rank: Super Contributor
timestamp: February 08, 2017, 10:22:29 pm
content: Quote from: Bushougoma on February 08, 2017, 02:49:23 pmJust contact them and tell them, that is indeed your commercial address. Home offices are legit and common. You can't be the first.

author: Bushougoma
author_rank: Regular Contributor
timestamp: February 09, 2017, 03:29:55 pm
content: Quote from: LabSpokane on February 08, 2017, 10:22:29 pmI did and I'll post back with their response.Had some outgoing SMTP server issues (perfect timing right) that I had to handle before I could reply.

author: Melt-O-Tronic
author_rank: Frequent Contributor
timestamp: February 09, 2017, 03:40:16 pm
content: Quote from: LabSpokane on February 08, 2017, 10:22:29 pmI work from home, have for years and explained that to them. Didn't matter. They are dead to me.

author: Melt-O-Tronic
author_rank: Frequent Contributor
timestamp: February 09, 2017, 03:47:45 pm
content: A little more tangible info . . . Chris Martin asked me via email, "Can you tell me who you working with at Keysight? I would like to see if I can resolve this issue. I would love to be able earn your business." I replied with a brief run-down of the facts and never heard from him again.During the initial fiasco, when I had an Agilent guy on the phone trying to order my piddly little fuse, he just lamented that he couldn't do anything about the policy.Suck it, Keysight.

author: Bushougoma
author_rank: Regular Contributor
timestamp: February 13, 2017, 04:33:38 pm
content: Success!!! They took a few days to reply but my account has been activated and I can order parts.I'll admit it I was wrong and LabSpokane was right.So to summarize here's how I got my account:1. Registered for a regular account (with my company domain e-mail) on the Keysight Website.2. Went to the find a part store and registered for approval to order parts on the account created above (this is where your account is verified by customer support). Just put a part in your cart and click the register button next to the grayed out checkout button which will take you to the registration page. It will ask you for your name, e-mail, company name, billing, and shipping address.3. Wait for the e-mail from customer support if your address was residential like mine was they will contact you saying the address is residential. I replied telling them that was my commercial address my home is my office. The next e-mail I received was the approval e-mail shown at the bottom of this post.Long story short as long as you have your own domain that matches your company name you should be able to get an account to order parts. Just be prepared to wait a few days to get things set up.No guarantees this will work for everyone and your mileage may vary but I just wanted to post what worked for me.This is the approval e-mail:Quote

author: bitseeker
author_rank: Super Contributor
timestamp: February 13, 2017, 07:28:42 pm
content: Quote from: Bushougoma on February 13, 2017, 04:33:38 pmWelcome to the forum, Bushougoma. Congrats on getting your account set up and approved.

author: LabSpokane
author_rank: Super Contributor
timestamp: February 13, 2017, 11:13:25 pm
content: Quote from: Bushougoma on February 13, 2017, 04:33:38 pmWhoa! Now, that doesn't happen every day.Glad the fine folks at Keysight got things sorted out.