Mouser 'Export review' - Page 1
Forum section: electronics / general

author: twospoons
author_rank: Frequent Contributor
timestamp: September 21, 2023, 03:47:07 am
content: I ordered a handful of fairly ordinary parts from Mouser - some op-amps, LEDs and diodes. Nothing showed up for a week - so I checked the order status. "In Export Review" it said. Waited some more, still in review. Emailed the export review dept - no reply. Emailed the local sales dept, they replied within minutes that they'd pass the message on to export review dept. Waited some more - nothing, still in review. Emailed export review dept again - nothing. Got an email from websales asking for a review of my recent purchase experience - naturally they got one of these as their rating. Still no response from export review. So today, after 15 days of getting steadily more pissed off, I cancelled the purchase and ordered the same stuff from Digikey. A mere two hours later and my DK order is on its way via DHL.Mouser 0Digikey 1/rant

author: ebastler
author_rank: Super Contributor
timestamp: September 21, 2023, 03:45:25 pm
content: Meanwhile, in a parallel thread...https://www.eevblog.com/forum/chat/digikey-keeps-flagging-me-for-export-compliance/

author: asmi
author_rank: Super Contributor
timestamp: September 21, 2023, 06:47:51 pm
content: Quote from: twospoons on September 21, 2023, 03:47:07 amOver years I've had various issues with Mouser (but to be fair, vast majority of orders - like 99% - were flawless with no issues whatsoever), and the fastest way to resolve any issues is to CALL your local office. You will get the resolution immediately in most cases right as you're on the phone, or they will tell you if they need anything from you (like forms, documentation, etc.).

author: brabus
author_rank: Frequent Contributor
timestamp: September 21, 2023, 08:50:15 pm
content: Quote from: asmi on September 21, 2023, 06:47:51 pmThis. I had the exact same issue a couple of weeks ago, they solved the problem right after the call and I received the goods quickly as usual.

author: Benta
author_rank: Super Contributor
timestamp: September 21, 2023, 09:20:45 pm
content: Perhaps you're on the TDO?

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: September 21, 2023, 09:36:54 pm
content: I've had a very few Mouser orders held - maybe 3 or 4 over the years - the annoying thing is they don't notify you - you have to check order status & then chase them.Seemed unrelated to order content- last time was a couple of DC/DC converter modules

author: twospoons
author_rank: Frequent Contributor
timestamp: September 21, 2023, 10:10:28 pm
content: Quote from: mikeselectricstuff on September 21, 2023, 09:36:54 pmThis is the bit I don't understand. If they wanted a form filled out or something, why not just flick me a boilerplate email? 10 seconds work. Instead they've lost a customer. Thats just plain dumb.Anyway, I don't expect any answers - I'm just screaming into the void.

author: asmi
author_rank: Super Contributor
timestamp: September 22, 2023, 12:12:02 am
content: Quote from: twospoons on September 21, 2023, 10:10:28 pmMaybe they don't want customers who don't know how to make a simple phone call?

author: twospoons
author_rank: Frequent Contributor
timestamp: September 22, 2023, 07:15:25 pm
content: Seriously dude? Maybe some customers have hearing issues that make phone calls difficult.

author: dzungpham0703
author_rank: Newbie
timestamp: December 25, 2023, 06:13:48 am
content: I have same experience with Mouser too, they not have any email about "Export review". Until I login to their web and see the status.

author: srb1954
author_rank: Super Contributor
timestamp: December 25, 2023, 07:58:34 am
content: Quote from: twospoons on September 22, 2023, 07:15:25 pmOr they don't want to make an expensive international call and be on hold for ages.

author: audiotubes
author_rank: Regular Contributor
timestamp: December 25, 2023, 01:04:37 pm
content: I had not ordered from these big companies since in the past I lived in places with very good local parts availability.In the past month I had two orders through Mouser, both got here about as fast as a local order, despite going through customs on both ends and travelling across the sea. I have to say Mouser and FedEx did an amazing job.But on the most recent one I saw there was a delay in France, turned out the "security" people found my box of solder and MSP430s a reason to be alarmedDespite them opening the box and finding nothing scary or offensive, the FedEx guy showed up before lunchtime as scheduled

author: nigelwright7557
author_rank: Frequent Contributor
timestamp: December 25, 2023, 01:41:12 pm
content: The bloke at northridgefix (youtube channel for pc repair) put an order in with either mouser or digikey and they refused the order because he had a muslim name.

author: ConKbot
author_rank: Super Contributor
timestamp: December 26, 2023, 08:44:11 am
content: Quote from: nigelwright7557 on December 25, 2023, 01:41:12 pmAre we spouting half truths or omitting context to try and paint a narrative on the Internet?Is it "a Muslim name" or is it actually 'shares a name with or is very similar to another individual who is on some sort of naughty list, which due to the US spending 20 years in the middle east is rather large. Heaven help anyone with the middle eastern equivalent of Bob Smith as a name'

author: nigelwright7557
author_rank: Frequent Contributor
timestamp: December 31, 2023, 07:25:24 pm
content: Quote from: ConKbot on December 26, 2023, 08:44:11 amJust repeating what he said in one of his video's.I watched it again and it was digikey who refused the order based on his name Hussein Ali.Video at:

author: rteodor
author_rank: Frequent Contributor
timestamp: December 31, 2023, 08:29:25 pm
content: A few years I had a basic export control training (I had to even if I did not work directly with clients).I have to say it is scary how much happens in this area behind public scrutiny. And this is for a variety of reasons, first of all being that things are not stable nor fully known even for those that made gray hair in this area. People dealing with it mostly have to figure out things on the way and while they are doing this things are changing again.Another reason is unclear regulation. An example related to this is bank accounts: banks do check accounts against a watch list every midnight. The regulators do not require this, they merely specify that banks must have 'due process' for checking for terorist activity. Somehow the banks arrived at a solution of buying the "World list" (that leaked a few years ago) from a company in Australia that compiled it from a variety of sources. When it leaked it was found out that there was no oversight and no process. Anyone who was put on this list was financially obliterated.The banks list is related to this one: to check some client I would have to check among other things if and what bank account was presented. A "proper" bank account would indicate that the client was checked against that list. If this "export control" happens at Mouser/DK/etc. and payment is possible means things changed again and more things are taken into consideration for individual clients. To this, I can only recommend to use a "clean" email address and payment method. What "clean" means you and I would only speculate. I would say "digital hygiene" but who knows what happens deep inside?!

author: SiliconWizard
author_rank: Super Contributor
timestamp: January 01, 2024, 02:25:01 am
content: Well as I said before, if anyone finds discriminating against a person's name ever acceptable, in any circumstance and without further evidence of guilt of anything, I'd be curious to hear them. That's completely nuts.

author: Monkeh
author_rank: Super Contributor
timestamp: January 01, 2024, 02:33:57 am
content: Quote from: SiliconWizard on January 01, 2024, 02:25:01 amYou only have to be at the gate of any flight to the US and listen to the names being called to the desk for further checks..

author: Infraviolet
author_rank: Super Contributor
timestamp: January 02, 2024, 05:07:08 am
content: Discriminating one name is not only unacceptable, it is stupid. If some foreign dictator with a well known name were buying things, does anyone really think they'd do so under their own name? Someone who shares a name with some global villain of the day is therefore perhaps the least likely customer to actually be that villain. Not that, frankly, it is any business of a company to refuse to provide orders even if they genuinely are addressed to a villain, the principle of free trade should transcend governmental rivalries.

author: rteodor
author_rank: Frequent Contributor
timestamp: January 02, 2024, 06:47:21 am
content: Keep this in mind: no business wants to loose even a few customers. But they may loose a few in order not to loose fast tracking custom privileges for example. Which in turn would loose a lot of customers or the entire business. What would happen if Mouser orders would usually take a month or more to clear customs instead of a few days ? they would loose their business.That is what these companies are forced to choose: lose a few customers orloose their administrative privileges that make them competitive, huge fines and even prison time. Yes, you heard it right: someone in a company could go to prison if a wrong sale or even wrong knowledge is passed to the wrong entity. This is why I had to take that export control training even if I did not needed it: the company wanted to beveryclear about the consequences on their business and wanted toabsolutelytake no risk.So now it is apparent that Mouser did a wrong job at selecting what customers to loose based on the name. Well, in today's world it is so hard to say what conditions triggered that refuse. And based on what I know it is hardly that the name was the sole reason. Speculations: it is so very possible that that guy sold some equipment on ebay to the wrong person. Then his email address ended in some database that Mouser uses to purge liable customers. And that database may be compiled by another company contracted by Mouser. Or he has someone on whatsapp contact list that the government does not like. Or he paid the wrong person that is of origin in some sanctioned country. It is impossible to say (for the reasons said 4 posts above). So we argue as kids in the schoolyard on silly reasons.

author: Njk
author_rank: Frequent Contributor
timestamp: January 03, 2024, 11:42:50 am
content: Indeed. Don't blame the trader for that. They naturally would be happy to trade with devil as long as it's profitable. While another sort of guys wants to control everything and rule everyone. No idea who's better, that's a part of human nature. But each time a disagreement arose, the traders have to comply because of lack of executive power. I'm afraid very soon each customer, except for those in the US and in a couple of the most aligned nations, will have to submit a form like this. No declaration, no shipment.

author: ebastler
author_rank: Super Contributor
timestamp: January 03, 2024, 12:14:47 pm
content: Quote from: Njk on January 03, 2024, 11:42:50 amDo Mouser still ship to Russia at all, if you complete that form (and are not working on military products etc.)? I thought they had joined the embargo in response to the war against Ukraine?

author: Njk
author_rank: Frequent Contributor
timestamp: January 03, 2024, 12:47:47 pm
content: No, of course. Check the date in the document