fake Hantek dso3064 ? - Page 1
Forum section: electronics / testgear

author: mrphil
author_rank: Contributor
timestamp: May 29, 2015, 04:47:17 pm
content: Hello to everyone. I bought an Hantek DSO 3064 KIT IV from an online reseller. I need to say I was impressed with the packaging and accessories that came with it.The case is strong and well paded , test leads, back probes, aligator clip and everything was great.Then came the problems.I plugged the usb cable, installed the driver and software and tried to use it.If I start the software with usb cable plugged in, it won't launch.If I start the software with usb unplugged, it will launch in demo mode.If I plug the usb back in after the software was launch, it says "searching device" forever.....I tried both version 1.0.10 and 1.0.7 and both do the same thing.I tried winXP 32bits, win7 64bits, and both do the same.Last detail, on the facing board, there's a dso-3074 stamped... yes 3074. The unit is supposed to be 3064. I searched Hantek's web site and there's no such thing as dso-3074.Is there a way to know if this unit is a fake ?

author: pascal_sweden
author_rank: Super Contributor
timestamp: May 29, 2015, 05:48:45 pm
content: You could open the unit and check if there is a real PCB board inside, or if it the housing is completely empty.

author: mrphil
author_rank: Contributor
timestamp: May 29, 2015, 10:51:29 pm
content: Here are some picture of the board. Any idea what it is?

author: miguelvp
author_rank: Super Contributor
timestamp: May 30, 2015, 01:35:09 am
content: Closeup of this area or what does it say?Btw, did a short search for images and all of them seem to say DSO 3064 for what is worth.

author: mrphil
author_rank: Contributor
timestamp: May 30, 2015, 01:48:32 am
content: Dso306xxx rev 1.04... I didn't saw that before you point me this area.Yeah I know every pics I saw too says 3064 but there are other differences like the 2 pictures I am posting hereStill weird that it's stamped dso3074+ it still don't work+ Hantek isn't replying to my emails...The seller is helping me but he canot do much ... He's trying to contact Hantek on his side.I don't want to get a replacement unit if it end up doing the same thing.Its been 8 days now and I need to say Hantek service is disappointing me.Anyone had to deal with them?

author: miguelvp
author_rank: Super Contributor
timestamp: May 30, 2015, 02:46:22 am
content: What does it show on your system under "Devices and Printers" or under "Device Manager"?For example this is my Rigol connected without the drivers installed (DS2302).

author: marshallh
author_rank: Unknown
timestamp: May 30, 2015, 03:15:00 am
content: To be fair, Hantek is basically the same quality as shops making fakes...

author: mrphil
author_rank: Contributor
timestamp: May 30, 2015, 03:16:52 am
content: first picture is without the driver installed,2nd with driver installed3rd with driver installedthe funny this is that when I start the software, it doesn't show up until I disconnect the usb cable... (on all 3 computer I tried it)isn't that a sign of memory management problem ?

author: mrphil
author_rank: Contributor
timestamp: May 30, 2015, 03:18:39 am
content: Quote from: marshallh on May 30, 2015, 03:15:00 amSO your saying Hantek is crap or fake or becomming better ?

author: miguelvp
author_rank: Super Contributor
timestamp: May 30, 2015, 03:33:58 am
content: Interesting find:http://www.hantek.org/asken/iaskdetail.aspx?id=2012011802274283QuoteTheir reply:QuoteSo what I take from this is to use app V1.0.3 or wifi, Edit: Using the manual they linked.

author: mrphil
author_rank: Contributor
timestamp: May 30, 2015, 03:39:41 am
content: Quote from: miguelvp on May 30, 2015, 03:33:58 amI only have USB port. and can get to find software ver 1.0.3this is odd that they provide me a CD with the unit with ver 1.0.10, on their website 1.0.8 is available and I found 1.0.7 somewhere else... but no 1.0.3

author: miguelvp
author_rank: Super Contributor
timestamp: May 30, 2015, 03:51:14 am
content: I found some V1.03 here:http://www.osciloskopy.com/download_eng.php?ft=software&pr=10000&search=SearchBut for DSO1060, DSO1200 & DSO8060 and not sure if they are safe, use at your own risk. The site looks legit but not sure if they check what is uploaded there, so do a virus scan before running the installation.

author: mrphil
author_rank: Contributor
timestamp: May 30, 2015, 03:53:57 am
content: Thanks a lot but DSO 3064 is an automotive diagnostic scope so software isn't the same as other scopes. I doubt this would work with my unit.P.s. the online reseller just told me Hantek tried to email me but I didn't get anything (yes I checked spam folder) . they want pictures of the board to determine what version I got.I guess they made different batches and forgot to update software???

author: miguelvp
author_rank: Super Contributor
timestamp: May 30, 2015, 04:04:21 am
content: More reports of problems with 1.0.7http://www.hantek.org/asken/iaskdetail.aspx?id=2012011410522862

author: mrphil
author_rank: Contributor
timestamp: May 30, 2015, 04:08:49 am
content: Quote from: miguelvp on May 30, 2015, 04:04:21 amthis is the exact same problem I'm facing... EXACTLY the same.in this (old) post Hantek is asking about LAN connection but these unit are shipped with USB port only by default.LAN and WIFI are optional (which I didn't bought)

author: miguelvp
author_rank: Super Contributor
timestamp: May 30, 2015, 04:15:09 am
content: Ask your seller to see if he can get the 1.0.3 version at least to get you going.

author: mrphil
author_rank: Contributor
timestamp: May 30, 2015, 04:22:09 am
content: Just asked him... A doubt that during weekends they will provide something. I might have to wait a few days again.I should have bought a picoscope 4000 series. they cost 3x the $$ but I would be using it instead of complaining...

author: mrphil
author_rank: Contributor
timestamp: June 10, 2015, 07:50:37 pm
content: OK. So here are some updates. After a few emails exchange with Tina from Hantek company. She made me try some drivers and file, asked for videos and pictures of the unit. All this for nothing... It just wouldn't work so I returned the unit to the seller for a refund and bought another one from a seller in Toronto. This one came in 24h from UPS. Yes I paid 50$ more than the one from China but hey..... This one is working.The covers of the unit are a bit different and most of all there's no 3074 stamped on it.I don't know if it was a "genuine" unit or not . she never told me.