Where to buy the Siglent SDS1202X in Asutralia - Page 1
Forum section: electronics / testgear

author: Christarak
author_rank: Newbie
timestamp: September 30, 2019, 05:43:55 am
content: Greetings. I'm a fan of Dave's YouTube videos and have just discovered and joined this forum.I'm in Australia, and I would like to update my Jaycar colour DSO to the Siglent SDS1202X, but I can't find anywhere to buy it in Australia. I am hesitant about buying one off eBay. Are there any Aussies that can point me in the right direction? Also, is there a specific question I can ask to ensure I get the latest firmware. (I say specific, because if I ask "is this the latest firmware?", we all know what any sales person will answer!) Thanks in adavance, guy.

author: tautech
author_rank: Super Contributor
timestamp: September 30, 2019, 05:55:59 am
content: TrioTest now owned by IDL are the authorised OZ distributors.Welcome to the forum.

author: Christarak
author_rank: Newbie
timestamp: September 30, 2019, 06:41:32 am
content: Thank you for your welcome and for your direction for the distributor. I found TrioTest on my Google search but my Internet Security (Eset) blocked it with an unsafe warning...and I believed Eset.Thanks again

author: Christarak
author_rank: Newbie
timestamp: September 30, 2019, 06:55:32 am
content: Hmmm...I just called the head office in Adelaide, and I got a pretty bad vibe. The person on the phone was quite unhelpful and dismissive of my($900) purchase. There was no stock and he had no idea when they would have more. I shudder to think what support I would get. It was enough of a bad vibe for me to pass on this otherwise great sounding scope.Thank you!!

author: tautech
author_rank: Super Contributor
timestamp: September 30, 2019, 06:56:46 am
content: Quote from: Christarak on September 30, 2019, 06:41:32 amPM me if you wish and I’ll give you the boss guys email.

author: tautech
author_rank: Super Contributor
timestamp: September 30, 2019, 07:33:01 am
content: Oh BTW, are you missing the -E from the model# ?As in SDS1202X-E ?https://www.triotest.com.au/store/siglent-oscilloscopes/1248-siglent-sds1202x-e-digital-oscilloscope-200mhz-2-channel-1gss-with-serial-decode.htmlQuoteSame here, bloody browsers !

author: Kerlin
author_rank: Regular Contributor
timestamp: September 30, 2019, 08:28:50 am
content: Quote from: Christarak on September 30, 2019, 06:55:32 amWhen ever I need to do a purchase at work (we have 15 TEK CROs) first thing I do is make an enquiry as a hobbyist, which I am at heart.Find it's a good way to check out customer service abilities and attitudes.

author: hendorog
author_rank: Super Contributor
timestamp: September 30, 2019, 08:33:45 am
content: Quote from: tautech on September 30, 2019, 07:33:01 amLooks like their SSL certificate expired 4 days ago. Not a great look, but it will be an oversight on their part.

author: Kerlin
author_rank: Regular Contributor
timestamp: September 30, 2019, 08:45:00 am
content: Yes getting the same, not risking going further.So bypassing. Byee...

author: Muttley Snickers
author_rank: Unknown
timestamp: September 30, 2019, 09:20:43 am
content: Quote from: Christarak on September 30, 2019, 05:43:55 amWavecom also distribute Siglent equipment and are extremely good to deal with, they also list equipment on Ebay and their prices are generally better than the official Siglent distributor. I would normally recommend Trio Test as well but I don't even bother with them since they ceased listing equipment prices on their website. I think they have lost the plot.Wavecom Instrumentshttps://www.wavecom.com.au

author: beanflying
author_rank: Super Contributor
timestamp: September 30, 2019, 09:34:45 am
content: Triotest is not Triotest as it was due be being absorbed by IPD. Back in January in the middle of this happening I took delivery of an SDG2042X which quite frankly was a PITA as one hand ex Sydney had NFI what was or wasn't available in then Adelaide for stock.IPD are real and no certificate is a Laughable reason not to buy a product from a company you can actually go visit or talk to on the phone. They are no market stall in Shenzen.At the time with GST paid they were very close in price to anywhere else on the planet from Hong Kong to the USA (with eevblog discount) applied so I suffered the lack of knowledge for local proper warranty and consumer protections if needed.I haven't had the need to talk to them since and I would hope the lack of skills on the range is improving but if they shed the old staff in the absorption then they will likely continue to be a PITA to deal with.

author: tv84
author_rank: Super Contributor
timestamp: September 30, 2019, 10:23:02 am
content: tautech, time to expand your terrain!!!

author: Old Printer
author_rank: Frequent Contributor
timestamp: September 30, 2019, 01:09:50 pm
content: The Siglent SDS 1202X-E & the 1104X-E are very popular scopes at their price points. To dismiss them because of a bad vibe from a particular dealer, is pretty much shooting yourself in the foot. Australia is a big country and I am sure there are other choices as to how to buy them.

author: plurn
author_rank: Regular Contributor
timestamp: September 30, 2019, 01:48:15 pm
content: Quote from: Christarak on September 30, 2019, 06:55:32 amIs part of the problem that you are asking for an old model SDS1202X rather than the newer SDS1202X-E? I would think it is quite likely that they would not get more of this old model SDS1202X. It is significantly more expensive than the newer model and I expect it would have lower performance in some areas (I might be wrong).Would the SDS1202X-E suit you? It is much cheaper and probably in stock as it is still a fairly new model. Would have been a good thing for Trio Test to suggest to you I think.The SDS1202X-E was AU$569 ex GST last year:https://web.archive.org/web/20180402074229/https://www.triotest.com.au/store/135-siglent-oscilloscopesEven the four channel SDS1104X-E is cheaper than $900 if you don't mind the lower bandwidth. That was AU$742 ex GST last year.That being said, my first purchase from Trio Test last year (back when they had pricing on the website) was a great experience and went smoothly. Soon after that they took the pricing off the website and as far as I can tell the website was never updated again - no new products nothing. Also the expired SSL certificate as we have seen.I have purchased an item from them this year and it was less smooth. Harder to find out pricing - prices had started rising significantly for some items - one person I talked to got stock levels wrong (saying they did not have stock when in fact they did) - the sales guy I had dealt with the first time sounded much less enthusiastic this year, like the life had been drained out of him. I think that sort of thing is quite common when companies are taken over and they are not integrated into the parent company well. I may be reading more into this than I should.Overall I get the impression that the Trio Test part of the business is not a priority for the parent group. That is just a vibe - I could be wrong. So perhaps you are right regarding "I shudder to think what support I would get".

author: Fungus
author_rank: Super Contributor
timestamp: September 30, 2019, 06:43:57 pm
content: Quote from: plurn on September 30, 2019, 01:48:15 pmBandwidth can be hacked.

author: borjam
author_rank: Unknown
timestamp: September 30, 2019, 06:54:12 pm
content: Expired certificate. The website owner forgot to renew it.It expired on 26th September.So no, doesn't look like a compromised website injecting malware.Didn't ESET give this information? Just "malicious" and that's all?

author: wasyoungonce
author_rank: Frequent Contributor
timestamp: October 01, 2019, 04:38:16 am
content: I emailed triotest 3 times about SDS1104X-E...late last year, got no reply. In the end I gave up purchased a Rigol from Emona. Pity I would have preferred the Siglent. Not that the Rigol is bad. Its just trio appeared to careless, Emona was rapid in responses.

author: beanflying
author_rank: Super Contributor
timestamp: October 01, 2019, 04:43:30 am
content: Quote from: wasyoungonce on October 01, 2019, 04:38:16 amWere you aware that they got 'acquired' about that time? It is the now owner that is/has been the issue from that time forward.Also possible or even likely they may not have renewed the Triotest certificate as the name and domain might be going bye byes.

author: tautech
author_rank: Super Contributor
timestamp: October 01, 2019, 07:07:06 am
content: Quote from: beanflying on September 30, 2019, 09:34:45 amThere have been some changes with senior staff retiring and another passing.Charles who used to run Siglent gear to Dave for reviews and teardowns has retired with the sale to IPD and the remaining principal is no doubt rushed off his feet.I sent him mail today and he was gunna look into all of this with urgency.

author: Synthtech
author_rank: Regular Contributor
timestamp: October 01, 2019, 08:33:53 am
content: After Triotest removed all pricing from their site (including the specials page!) last year I have never looked at their site again. There are easier places to buy test gear.

author: beanflying
author_rank: Super Contributor
timestamp: October 01, 2019, 08:36:07 am
content: Quote from: Synthtech on October 01, 2019, 08:33:53 amWhat part of NOT Triotest anymore is so hard to understand? The Triotest experience doesn't deserve to be tarnished by the current mobs issues.

author: Synthtech
author_rank: Regular Contributor
timestamp: October 01, 2019, 09:26:07 am
content: Quote from: beanflying on October 01, 2019, 08:36:07 amTriotest.com.au goes to the same Triotest website as it always has. it’s the Triotest website and the business is still called Triotest. Call the number on the website and a Triotest staffer answers the phone. What’s hard to understand about that?

author: beanflying
author_rank: Super Contributor
timestamp: October 01, 2019, 09:37:54 am
content: Quote from: Synthtech on October 01, 2019, 09:26:07 amIPD the OWNERS of the carcus or Triotest are the problem and most of the original straff are not there. What don't you understand? Bagging out what was a good brand and company because of new ownership WHO WILL BE DOING THE INVOICING and handling the sale isn't appropriate. IPD is the company regardless of name!Way back in January this entity IPD invoiced mehttps://abr.business.gov.au/ABN/View/12111178351they were clearly trading on the GOOD name of Triotest and have in true corporate style screwed it ever since.

author: tautech
author_rank: Super Contributor
timestamp: October 01, 2019, 10:35:27 pm
content: Relaying a message from Trio management:If anyone has concerns or issues with accessing anything Siglent in Australia they can contactmark.isherwood@ipd.com.auwho was a shareholder of TRIO T&M and is now the GM of T&M business @ IPD.Plans are also afoot to rekindle their old EEVblog account of: TRIO Test and MeasurementWatch this space.Dave, Mark might need your help.

author: wasyoungonce
author_rank: Frequent Contributor
timestamp: October 01, 2019, 11:55:15 pm
content: Thanks Tautech...I will...actually I purchased scope 08 Feb sol my unanswered emails to Trio were in early 2019.

author: MarkIsherwood
author_rank: Newbie
timestamp: October 08, 2019, 02:21:50 am
content: Forum MembersI am disappointed to hear that members in Australia have had difficulty accessing information about the Siglent product range since the change from TRIO T&M to IPD. Since the sudden passing of Roland Paton who was our internal sales engineer and webmaster (and so much more) we removed the pricing from the web and made no updates as we were transitioning to a new section in the IPD website.Unfortunately, this has taken much longer to achieve than was envisaged and in hindsight it was a mistake to lock down the TRIO T&M website and not update it. Recently some recent visitors did receive a security certificate notification when visiting triotest.com.au and this has been addressed.Siglent is a leading manufacturer of test and measurement instruments and we are proud to be their channel partner. We do hold stock in our Sydney warehouse of all the popular models including oscilloscopes, power supplies, function generators, spectrum analysers, RF sources and more.If you have any issues at all accessing the required information please don't hesitate to contact me directly @ mark.isherwood@ipd.com.auMy apologies for the current situation - we are working hard to bring it back to the level that our customers have come to expect from us. Thanks and best regards - Mark

author: MarkIsherwood
author_rank: Newbie
timestamp: October 08, 2019, 02:32:29 am
content: Forum MembersI am disappointed to hear that members in Australia have had difficulty accessing information about the Siglent product range since the change from TRIO T&M to IPD. Since the sudden passing of Roland Paton who was our internal sales engineer and webmaster (and so much more) we removed the pricing from the web and made no updates as we were transitioning to a new section in the IPD website.Unfortunately, this has taken much longer to achieve than was envisaged and in hindsight it was a mistake to lock down the TRIO T&M website and not update it. Recently some recent visitors did receive a security certificate notification when visiting triotest.com.au and this has been addressed.Siglent is a leading manufacturer of test and measurement instruments and we are proud to be their channel partner. We do hold stock in our Sydney warehouse of all the popular models including oscilloscopes, power supplies, function generators, spectrum analysers, RF sources and more.If you have any issues at all accessing the required information please don't hesitate to contact me directly @ mark.isherwood@ipd.com.auMy apologies for the current situation - we are working hard to bring it back to the level that our customers have come to expect from us. Thanks and best regards - Mark

author: ddcman
author_rank: Newbie
timestamp: November 15, 2019, 12:26:21 pm
content: The Trio website is still broken. Thinking of getting a Siglent waveform/function generator but they make it very hard. Heaps of business must be going down the gurgler.

author: rjp
author_rank: Regular Contributor
timestamp: November 15, 2019, 12:37:22 pm
content: I just got mine from amazon.

author: radiantcircuits
author_rank: Newbie
timestamp: May 17, 2020, 06:05:20 am
content: I know this is a somewhat old thread, but my experience might be relevant for people in a similar situation.I was in the same position as the OP and wondering how to get my hands on a Siglent o-scope in Australia. The only place I could find selling Siglent here was TrioTest, but their scopes seemed quite a bit more expensive than what they were selling for in Europe and North America.I was just about to get a Rigol scope from AliExpress when I found the sds1104x-e for $949 on ebay, which I bought, but the company that sold it (appvision.com.au) has the scope selling for $907.5 inc. GST ontheir website. This compares to $1067 including GST fromTrioTest, which is$159.5 more expensivethan Appvision.For the sds1202x-eTrioTest is selling it for $810 inc. GSTwhileAppvision is $689.7 inc. GST- $120.3 cheaper.For the moment there appears to be a place to get reasonably priced Siglent scopes in Aus. I'm not sure how long this situation will last and clearly we need more competition in Australia, but for now people looking for Siglent scopes in Australia have a better option than TrioTest.

author: dredd
author_rank: Contributor
timestamp: July 10, 2021, 04:55:01 pm
content: I got SDS1104X-E fromhttps://appvision.com.aufor A$675, delivered in 2 days. Asked for discount via email, they gave "SIG5" 5% code, use wisely