ThermalCamera+ and iOS 11.2 Problems - Page 1
Forum section: electronics / general

author: NathanFowler
author_rank: Regular Contributor
timestamp: December 07, 2017, 04:41:50 pm
content: Hello, I own a F1G2 and am on iOS 11.2. It appears that the FLIR camera is detected after unplugging and plugging it back in but no image is shown. It is able to poll the F1G2 battery percentage left. I suspect this is an issue introduced with the iOS update. Prior to this update the application worked without issue. The camera works with the FlirONE application on iOS 11.2 though this application is inferior. Anyone else having problems as well? If so, be warned about the iOS update.Edit: I've sent Georg an E-Mail via the application support address.

author: Jeroen3
author_rank: Super Contributor
timestamp: December 07, 2017, 07:41:54 pm
content: My Flir ONE quit working in third party apps with iOS 11.2.And in the Flir ONE app it does shows an image, but everything is -50C.Something is broken.

author: NathanFowler
author_rank: Regular Contributor
timestamp: December 07, 2017, 07:51:10 pm
content: Concur, this describes my experience exactly. Since Apple is still signing 11.1.2 I am currently in the process of downgrading and will report back shortly.

author: NathanFowler
author_rank: Regular Contributor
timestamp: December 07, 2017, 11:59:47 pm
content: I have successfully downgraded the iOS version and it works again correctly with 11.1.2. At this point I believe it confirmed that iOS 11.2 causes FLIR ONE breakage.

author: kaz911
author_rank: Super Contributor
timestamp: December 08, 2017, 12:12:21 am
content: I had the issue with IOS 11.0 and iPhone 6S+ (but worked with iPhone 7) - but it went away with 11.1.

author: NathanFowler
author_rank: Regular Contributor
timestamp: December 08, 2017, 12:26:38 am
content: Interesting, didn't realize it was hardware dependent. Must be related to the iPhone X display. I am on an iPhone 6.Sadly it seems backups made using 11.2 are not compatible with 11.1.2 so I was forced to revert to an older Nov backup.

author: gansgar
author_rank: Contributor
timestamp: December 09, 2017, 08:10:57 am
content: Hello,I'm the developer of the ThermalCamera+ application. I'll take a look into the problem. It could be, that the newest SDK by FLIR doesn't have this issue.

author: NathanFowler
author_rank: Regular Contributor
timestamp: December 11, 2017, 10:07:22 pm
content: Thanks Georg! I don't mind sitting on 11.1.2 but hate to see that 11.2 broke FLIR with 3rd party applications. ThermalCamera+ is far superior to the stock iOS application and really makes the F1G2 useful again.

author: in.Vitro
author_rank: Regular Contributor
timestamp: December 12, 2017, 03:53:54 pm
content: I've got an email from FLIRQuote

author: gansgar
author_rank: Contributor
timestamp: December 15, 2017, 08:08:44 pm
content: They've even opened a thread in the developer forum. But so far their seems to be no solution.https://developer.flir.com/forums/topic/issue-with-ios-11-2/I'm sorry for the inconvenience.

author: NathanFowler
author_rank: Regular Contributor
timestamp: December 15, 2017, 08:20:06 pm
content: Quote from: gansgar on December 15, 2017, 08:08:44 pmThanks Georg, no need to apologize as this is not your fault. I appreciate you taking the time to write ThermalCamera+ and I'm happy to stick with 11.1.2 and continue to use the application until an updated SDK is released. Once released I'd appreciate any changes in functionality you may notice.

author: Jeroen3
author_rank: Super Contributor
timestamp: December 28, 2017, 06:58:07 pm
content: Progress! The Flir One app seems to be working, including temperatures. Aside from the message when you start it.

author: Vipitis
author_rank: Frequent Contributor
timestamp: December 29, 2017, 02:26:23 am
content: The ThermalCamera+ app also had an content update with new features

author: Jeroen3
author_rank: Super Contributor
timestamp: May 29, 2020, 01:48:53 pm
content: The app is missing from the App Store, what happened?