How to fix a SDS1104X-E that hangs or freezes? - Page 1
Forum section: electronics / testgear

author: kimera
author_rank: Contributor
timestamp: July 11, 2024, 12:01:02 pm
content: help me please my SDS1104X-E that hangs or freezes. i'm Press and hold the power button.new start can use 5 min It starts to have slow, sluggish, and unusable food. How can I fix this? There is no dealer in my country. I recorded a video at the link below.https://www.youtube.com/shorts/v2pJG0coc-s1104x.mp3(598.36 kB - downloaded 40 times.)Thank you

author: TomKatt
author_rank: Frequent Contributor
timestamp: July 11, 2024, 12:37:37 pm
content: Hopefully someone like tautech will jump in here - I haven't seen many reports of this kind of trouble on the SDS1000X-E series...

author: tautech
author_rank: Super Contributor
timestamp: July 11, 2024, 01:42:08 pm
content: Quote from: kimera on July 11, 2024, 12:01:02 pmRemove all probes and any other cables LAN, BNC etc.Fresh power ON.Press Default to return Factory settings.Update firmware from old version installed.First install the latest OS.https://int.siglent.com/upload_file/zip/firmware/Oscilloscope/SDS1xx4X-E_EN.zipIt is done at boot when the update files are in the root folder of a USB stick.Instructions are in the download package.Then install the latest firmware.https://int.siglent.com/upload_file/zip/firmware/Oscilloscope/SDS1xx4X-E_V6.1.37R17_EN.zipThis is a different process, unzip the download and move to USB stick.Fit to scope then navigate to the ADS file from the Update menu in Utility.After some 20-30mins of operating time, run the Self Cal procedure.Report here the outcome.

author: kimera
author_rank: Contributor
timestamp: July 11, 2024, 02:41:01 pm
content: Quote from: tautech on July 11, 2024, 01:42:08 pmAutomatic update doesn't workhttps://youtu.be/x9GE6hDPNRYusb file:

author: tautech
author_rank: Super Contributor
timestamp: July 11, 2024, 02:54:35 pm
content: USB stick must be 8 or 32GB, and FAT32 4k cluster formatted.See PDF.

author: TomKatt
author_rank: Frequent Contributor
timestamp: July 11, 2024, 02:55:23 pm
content: Are you sure that usb drive is compatible with the scope? It looks like the scope doesn't see it during boot. Occasionally it seems like some drives or formatting does not get along with scopes.Can you access the drive files after boot using utility menu?

author: tautech
author_rank: Super Contributor
timestamp: July 11, 2024, 03:00:06 pm
content: Quote from: TomKatt on July 11, 2024, 02:55:23 pmOS update files can only be auto loaded at boot.As the firmware is quite old it is evident member kimera has spent little time in these menus so we need keep it simple and straightforward for kimera.

author: kimera
author_rank: Contributor
timestamp: July 11, 2024, 03:35:34 pm
content: Quote from: tautech on July 11, 2024, 02:54:35 pmsure me use 8Gb usb drivehttps://youtu.be/RYNvRjjf5rU?si=ulmr8Mz-qX2cjGV3

author: kimera
author_rank: Contributor
timestamp: July 11, 2024, 03:50:56 pm
content: Quote from: TomKatt on July 11, 2024, 02:55:23 pmmy scope see usb drive

author: coromonadalix
author_rank: Super Contributor
timestamp: July 11, 2024, 04:15:19 pm
content: putting the update file in the usb key root (1st level) you should be able to see it and click on it ...alway do a disconnect / un mount in windows for the usb key once copied ...

author: kimera
author_rank: Contributor
timestamp: July 11, 2024, 04:23:05 pm
content: Quote from: coromonadalix on July 11, 2024, 04:15:19 pmme make sure extract file to root u-disk but power on scope bootloader does not work.https://youtu.be/RYNvRjjf5rU?si=Fk7Uxc-JH8fv0Vdd

author: tautech
author_rank: Super Contributor
timestamp: July 11, 2024, 09:00:35 pm
content: Quote from: kimera on July 11, 2024, 04:23:05 pmOkay so it seems there is some bug in the existing firmware.Change the method and first install the firmware update and later the OS update.

author: kimera
author_rank: Contributor
timestamp: July 12, 2024, 01:02:07 am
content: Quote from: tautech on July 11, 2024, 09:00:35 pmupdate firmware V6.1.37R17_EN done.What is the latest version of os? now "UBOOT - OS = 8.3" After the firmware update I still can't install the new os from the link you provided. Today I will try to buy a new U-disk and try new install again.

author: KungFuJosh
author_rank: Super Contributor
timestamp: July 12, 2024, 01:26:25 am
content: Quote from: kimera on July 12, 2024, 01:02:07 amI don't think you can update your OS any higher? I'm not sure, but review the revision history in the OS zip file:QuoteYour hardware version said 01-05 in your image.Thanks,Josh

author: tautech
author_rank: Super Contributor
timestamp: July 12, 2024, 01:39:21 am
content: Quote from: kimera on July 12, 2024, 01:02:07 amQuoteQuick check to confirm you on the latest OS:Check Utility menu for the NTP feature.You should now also have the Logging feature.If all ^^ are present and the scope is warned up sufficiently (20-30mins), run the Self Cal.Continue with normal use and report if problems are solved.

author: kimera
author_rank: Contributor
timestamp: July 12, 2024, 01:58:59 am
content: Quote from: tautech on July 12, 2024, 01:39:21 amI'm not sure if this is the latest, please help me confirm.

author: tautech
author_rank: Super Contributor
timestamp: July 12, 2024, 02:22:17 am
content: Quote from: kimera on July 12, 2024, 01:58:59 amGood work.Now Self Cal and just use, taking note, documenting any unexpected issues you might find.

author: kimera
author_rank: Contributor
timestamp: July 12, 2024, 03:00:50 am
content: Quote from: tautech on July 12, 2024, 02:22:17 amThanks to tautech and all members for helping. After Self Cal. I tried it and hoped it would work normally.

author: zapzapouch
author_rank: Contributor
timestamp: June 20, 2025, 07:15:36 pm
content: Did that fix it long-term? I have Siglent SDS 1104X-E with "SDS1xx4X-E Firmware (4-Channel Models)_V6.1.37R17 (Release Date 06.28.24 )" and the screen is freezing randomly in the last few days. I can power it off, but the display is just stuck otherwise.

author: tautech
author_rank: Super Contributor
timestamp: June 20, 2025, 08:44:41 pm
content: Quote from: zapzapouch on June 20, 2025, 07:15:36 pmWill it boot normally ?If so do a Default to close any hidden operations.Have you installed the OS update ?https://int.siglent.com/upload_file/zip/firmware/Oscilloscope/SDS1xx4X-E_EN.zipThe unzipped file must be in the root sector or a USB stick and auto-installs at boot.Post a screenshot of the Sys Info please.