Siglent SDS1052DL oscilloscope stuck in startup [fixed] - Page 1
Forum section: electronics / testgear

author: buue
author_rank: Newbie
timestamp: May 30, 2016, 10:13:57 am
content: Hello,I have a Siglent SDS1052DL oscilloscope and when I turn it on it just stays on the start up screen and does nothing else, I can't seem to get any response from it, any ideas as to how to fix it would be much appreciated.

author: tautech
author_rank: Super Contributor
timestamp: May 30, 2016, 08:46:25 pm
content: There's a number of checks you can do in the Service manual IF it's not still in warranty.http://www.siglentamerica.com/Uploadfile/file/20140925/SDS1000DL_ServiceManual_en.pdfAll Siglent products offer 3 year warranty and the manufacture date is coded into the SN#.It'll look something like this: SDS****613**** for a June 2013 build.Siglent have a branch in Hamburg that can advise you where to obtain local service.http://www.siglenteu.com/lxwms.aspx?id=1110

author: rf-loop
author_rank: Super Contributor
timestamp: May 31, 2016, 09:18:46 am
content: If end user purchase date is unknown factory warranty starts from manufacure time. If you have purchased it from accepted seller in Europe and you have trusted invoice/receipt from this seller warranty starts end user purchase date normaly.If out of warranty, reason or other, there is also available most spare parts from Siglent as listed in service manual. Mostly they are not expensive. (they are not like car spare parts what are priced so that if you make new car using official spare parts it is perhaps 20 or 100 times more expensive).If warranty covered case take first contact seller (if you have purchased it from Europe) and next place in this case is contact Siglent if seller is just only "parcel shipper" and can not help.Because it is L model (7" TFT) it is not out of active state. (older small 5.7" TFT models are out of production and obsolete)BTW, there is also just now + models in this SDS1000 (example SDS1102CML+) series (I do not mean new X+). (bit improved - example higher resolution display)

author: pascal_sweden
author_rank: Super Contributor
timestamp: May 31, 2016, 10:04:12 am
content: Can you send a link to these + models? I can't find them online.

author: tautech
author_rank: Super Contributor
timestamp: May 31, 2016, 10:59:58 am
content: The OP posted in another thread his problem has been resolved:https://www.eevblog.com/forum/repair/siglent-sds1052dl-oscilloscope-stuck-in-start-up-need-help/msg952356/?topicseen#msg952356Quote from: pascal_sweden on May 31, 2016, 10:04:12 amThey're listed in all official Siglent websites.EditAlso shared here:https://www.eevblog.com/forum/testgear/siglent-technical-support-join-in-eevblog/msg952191/#msg952191

author: rf-loop
author_rank: Super Contributor
timestamp: May 31, 2016, 12:11:10 pm
content: Quote from: tautech on May 31, 2016, 10:59:58 amGood!

author: nctnico
author_rank: Super Contributor
timestamp: May 31, 2016, 12:23:30 pm
content: This still leaves the question: what is the fix? Appearantly this situation can be fixed by the user to it would help others to share what the solution is.

author: streft
author_rank: Newbie
timestamp: October 25, 2022, 10:17:19 pm
content: Hello.I also had siglent sds1052dl + hangs on the logo how to solve this problem?

author: guitar_paul1
author_rank: Newbie
timestamp: June 28, 2023, 06:13:51 pm
content: tautech has the answers! I just got mine SDS 1052 DL+ back alive within 24 hours of writing tautech June 26 2023.The information on trying a couple of different USB drives proved critical.

author: Jhonatan
author_rank: Newbie
timestamp: October 01, 2023, 06:09:13 pm
content: I have a problem with my SDS 1102DL+ oscilloscope that keeps getting stuck on the logo. I tried doing a hard factory reset by pressing the math button but the oscilloscope is not responding.I really appreciate the help on this forum in solving this problem.

author: unozero
author_rank: Newbie
timestamp: November 28, 2023, 08:01:42 am
content: New to this forum, enjoying all the huge knowledge and contributions from the entire community.I have a SIGLENT SDS 1052DL+ scope stuck at initial logotipo screen, tried the Math button workaround without any success.Maybe @tautech or others would kindly help me?

author: tautech
author_rank: Super Contributor
timestamp: November 28, 2023, 08:07:22 am
content: Quote from: unozero on November 28, 2023, 08:01:42 amSure, please make contact with your email address via PM.

author: unozero
author_rank: Newbie
timestamp: November 28, 2023, 04:14:50 pm
content: Quote from: tautech on November 28, 2023, 08:07:22 amThanks for yout great supporttautech, my scope is alive again.

author: polaris2025
author_rank: Newbie
timestamp: March 23, 2025, 03:25:50 am
content: Hi, I'm having the exact same issue with my SDS1052DL+ oscilloscope. Gets stuck at the logo on black screen at boot and does nothing after. Tried the math button thing to no avail. Any help?

author: tautech
author_rank: Super Contributor
timestamp: March 23, 2025, 04:42:51 am
content: Quote from: polaris2025 on March 23, 2025, 03:25:50 amWelcome to the forum.Pop a message to the US branch in Ohio asking for the recovery package:https://siglentna.com/contact-us/

author: polaris2025
author_rank: Newbie
timestamp: March 25, 2025, 12:19:03 am
content: Thanks tautech! My scope appears to be up and running again.Is it alright if I post the recovery file here? It would have saved me a great deal of headache if it was available.

author: tautech
author_rank: Super Contributor
timestamp: March 25, 2025, 01:18:30 am
content: Quote from: polaris2025 on March 25, 2025, 12:19:03 amNo.It's Siglent policy to have them available on request but not shared online please.

author: snaker38
author_rank: Newbie
timestamp: May 05, 2025, 02:24:08 am
content: New to this forum, good to see everyone!Our lab have a SIGLENT SDS 1052DL+ scope and SIGLENT SDG830 generator both stuck at initial logotipo screen, tried the Math button workaround without any success.Maybe @tautech or others would kindly help us?

author: tautech
author_rank: Super Contributor
timestamp: May 05, 2025, 02:32:55 am
content: Quote from: snaker38 on May 05, 2025, 02:24:08 amWelcome to the forum.HQ support will get you fixed up:support@siglent.com

author: snaker38
author_rank: Newbie
timestamp: May 05, 2025, 02:58:23 am
content: Thanks to tautech for the quick reply, do I need to write to them?

author: tautech
author_rank: Super Contributor
timestamp: May 05, 2025, 03:04:50 am
content: Quote from: snaker38 on May 05, 2025, 02:58:23 amYup do it now and you should get an answer before tomorrow.