Fluke 289/FVF new and fails - Page 1
Forum section: electronics / testgear

author: rauldm
author_rank: Regular Contributor
timestamp: October 15, 2019, 04:29:58 am
content: I bought two Fluke meters, 87V and 289/FVF, from tequipment.net, Fluke 87V very good, but is not same quality in legends compared with my 87V 2016.The really problem is with my 289, only comunicates with IR3000FC and android but, when I try connect to Fluke View Forms software wirh IR USB cable is imposible, is not recognized for PC. The IR USB cable drivers are right and I have a DE-5000 LCR meter, this meter it has IR communication, my Keysight IR USB cable and my new FLuke IR USB cable work right with my DE-5000. I can send data to PC with both cables and with DE-5000.Really is strange problem, the Fluke 289 it comes with 1.41 Firmware.Has anyone had this problem?

author: Black Phoenix
author_rank: Super Contributor
timestamp: October 15, 2019, 06:30:51 am
content: Are you sure you are using the drivers that are on a folder of the Fluke View Forms CD?I have the same one, back when I was in Portugal, and never had problems with the connection with the Windows PC, since I always force the installation from the drivers of the CD instead the ones that Windows choose for me.I can't test now to see if it's Windows 7/10 driver discrepancy since he stayed back in Portugal, lack of space on the luggage to bring it.

author: rauldm
author_rank: Regular Contributor
timestamp: October 16, 2019, 02:48:26 am
content: I put the disk drivers, version V2.08.28 for IR rev II, but it not work.

author: mcconkeyb
author_rank: Contributor
timestamp: May 04, 2020, 10:00:05 am
content: I received a new 289/FVF 4 days ago and I have this same problem. Since there are not many posts related to this issue, I'm hopeful that this is just a 1 in 1000 type problem and will be fixed in the next new meter.I'll be working with the seller to return the current unit and get another new one. I hope that the next one works properly, or I'll be getting to know the local shipping guy better than I really want to...The retailer that I'm using is Transcat.ca or Transcat.com. I hope their after sales service is as good as their advertising, I'll give updates as this drama unfolds.

author: rauldm
author_rank: Regular Contributor
timestamp: May 05, 2020, 02:21:54 am
content: Hi, I bought my 289 from equipment, I returned to tequipment once, they send other equipment with other serial number obviously, also failed, but, I began to test, when clearance distance between usb IR adapter and meter and works, I put a little dark plastic film like ESD bags, in TX LED of IR USB adapter, just work very good, I reported the problem and solution, to FLUKE, they send new IR USB adapter, now all work nice.I think the IR LED sends very strong ligth, this it saturate phototransistor in the meter.Please test it, I attached a picture with my fix, if works, give me your answer and I send my emails that I sended to Fluke.Really I thanked to TEQUIPMENT and FLUKE service.Regards.

author: kulot
author_rank: Newbie
timestamp: September 30, 2020, 09:59:24 am
content: i received mine 2 days ago and tested Viewforms. same as rauldm i cannot connect to the meter from viewforms. "no meter found on com3" drivers were correct and updated....i followed rauldm's solution but instead of a film i inserted a soft foam that is part of the packaging of this meter and it worked.....its a bandaid solution for a very expensive meter fluke should be ashamed of this. Thank you rauldm. attached are photos.

author: rauldm
author_rank: Regular Contributor
timestamp: December 13, 2020, 01:47:15 am
content: Hi, you can talk with Fluke support for assistance, they send me a new fluke IR cable and works very good. Fluke support is the best thing.

author: PushUp
author_rank: Regular Contributor
timestamp: December 14, 2020, 03:22:24 am
content: Quote from: rauldm on December 13, 2020, 01:47:15 amFluke has the worst service I have ever come across so far:I broke the stand of my Fluke 117 some time ago and asked, where I can buy a new one and the only answer I got was to buy a new 117 DMM with some pennies off! I have never ever got such a dump answer - thank you Fluke!Hello,The answer from the Cologne lab is true. The unit is a replacement meter and we do not often sell replacement parts on items that are for replacement only, no repair is supported on this model.Thank you,Anne C.Fluke Industrial Customer ServiceUnited StatesTherefore: Fluke is not worth mentioning in this respect of "customer service" at all!

author: i3v
author_rank: Newbie
timestamp: January 19, 2021, 10:11:14 pm
content: Quote from: rauldm on May 05, 2020, 02:21:54 amandQuote from: kulot on September 30, 2020, 09:59:24 amJust a shot in the dark: have you tried to flip the IR connector?Because, mechanically, I'm able to attach mine in either of two positions, but I get "No meter found on COM4" in one of them

author: bdunham7
author_rank: Super Contributor
timestamp: January 19, 2021, 10:45:13 pm
content: Quote from: PushUp on December 14, 2020, 03:22:24 amIf that's what they said, that is poor service, or at least a badly uninformed customer rep. It may be a 'unit replacement' item for warranty purposes, or even a flat-rate replacement for out-of-warranty repairs, but that doesn't mean no parts are sold. The part you need is Fluke p/n 2720600 and it is readily available from multiple sources here in the US.