I got screwed on aliexpress, you'd be surprised over what - Page 1
Forum section: electronics / general

author: u666sa
author_rank: Frequent Contributor
timestamp: April 22, 2025, 04:06:29 pm
content: I ordered these two square supposedly for CPU nozzles for Aixun, it was part of my pre-tariff order plan.https://www.aliexpress.us/item/3256807282453966.htmlYesterday I open the package, get one nozzle out and test it out. Then open the box for second nozzle and it empty!!!Box was sealed from factory. There is a factory seal on the box and you have to cut it to open the box. So there was a factory seal.Good thing I film stuff when I receive it from aliexpress, this particular video is over 18 minutes long, it was a big package with small packages inside of it. Right now I'm in the process of editing it down to just the part where I open this one particular package. I'm going to file a claim with aliexpress today. I'm pretty sure they will refund, but I will hit the tariffs if I order the new nozzle. Might order it anyway to test the waters out.Always film the unboxing when you receive stuff from anywhere, be it china, or ebay or amazon or something similar.

author: UnijunctionTransistor
author_rank: Frequent Contributor
timestamp: April 22, 2025, 04:10:33 pm
content: Never have received a completely empty box, but I have received items different from what was ordered.Good idea about filming the opening of a sealed box.

author: Stray Electron
author_rank: Super Contributor
timestamp: April 22, 2025, 06:09:45 pm
content: I've never ordered from Ali but anytime that I get a beat and battered package from Ebay I always take plenty of photos of it before, during and after opening. With photos, I've never had any problem getting a refund from Ebay/paypal.

author: nali
author_rank: Frequent Contributor
timestamp: April 22, 2025, 07:47:37 pm
content: I found Ali's returns process weird on the one occasion I had to use it. I ordered a 6GHz programmable attenuator which just didn't work; it had some odd response probably from input>output leakage irrespective of whatever command I sent (despite the "OK" response). I requested a return as faulty together with a VNA plot - rejected. Appealed - rejected. But somewhere on the form it said I can still return as "no longer needed" which I did, and got a refund in a matter of hours.I had to return the package with a freepost label to a UK drop address, so there's a good chance it went back then got re-shipped to some other poor sod as a new item.

author: brucehoult
author_rank: Super Contributor
timestamp: April 22, 2025, 07:51:41 pm
content: Note that this is little to do with Aliexpress, but rather with the vendor you used "ACETOOLS Store" -- or their supplier.I've never had any problem with orders from Aliexpress, which for me are generally from the manufacturer's official store e.g. WCH, Sipeed, Orange Pi etc.I had a problem with an order from Amazon ... I got a pack of two USA power strips (so I could power multiple USA-plug devices using a single NZ/USA adaptor) and it came with only a single power strip. The site had several options including me returning the faulty delivery to the USA (at my own expense) and they'd send a replacement ... but a simple refund was also an option, so I took that. So I have one US power strip ... which was all I has an immediate need for anyway.

author: Rick Law
author_rank: Super Contributor
timestamp: April 23, 2025, 01:27:58 am
content: Quote from: brucehoult on April 22, 2025, 07:51:41 pmbrucehoult's point is an important one.It is rather like saying "I got screwed buying a shirt in New York City". Well, dozens if not hundreds of stores in NYC sells shirts so such a statement said little. Rather, it is the store of purchase that is more telling.AliExpress, Amazon, Ebay are like cities, plenty of stores in each. Some stores are great, some stores are not so great. Do file a complain if the store is a fraudster. Like a typical city with a Consumer Affairs department, these eCommerce sites have regulation and enforcement teams. They will shut down blatant fraudsters but success rate varies.

author: Halcyon
author_rank: Unknown
timestamp: April 25, 2025, 03:05:23 am
content: Quote from: u666sa on April 22, 2025, 04:06:29 pmGreat advice.

author: u666sa
author_rank: Frequent Contributor
timestamp: May 01, 2025, 02:40:45 pm
content: Filming does not always work. For example I received fake rosin.https://www.aliexpress.com/item/1005005009500082.htmlIt don't smell like a rosin, it smells like nerve agent and you have to keep your windows open for a while to get the stanch out, and it does not work in an atomizer, its smoke does not stick to the board. You can't do anything in situation like this. Any claim you file will be denied.

author: MrMobodies
author_rank: Super Contributor
timestamp: May 01, 2025, 03:39:53 pm
content: Quote from: nali on April 22, 2025, 07:47:37 pmSo in other words they are running a scam. They don't accept returns for faulty things refusing every attempt but as no longer needed, off to the next sucker without inspection or is it they were never mean't to work properly which is why they refused the returns.

author: thm_w
author_rank: Super Contributor
timestamp: May 01, 2025, 08:46:48 pm
content: Quote from: u666sa on May 01, 2025, 02:40:45 pmYes nothing can be done with that scenario, other than leaving a 1 star review. The product seems well reviewed though, but the color varies in the photos a lot. Not sure if thats relevant.In this case maybe better off buying from a local seller, if that is an option, or save up for a thermal camera?