OWON is back! New product video show coming - Page 1
Forum section: electronics / testgear

author: OWON CHINA
author_rank: Newbie
timestamp: May 30, 2016, 01:57:15 am
content: Hi, eevbloggers.We are sorry that OWON account has been banned because of our lack of policy awareness. We'll learn the lesson. And thanks for your support in last thread. Now OWON is back, we'll continue to share our product information and communicate with you in the future.This time, we share the second part of XDS 12-bits feature. Watch it here:https://youtu.be/_3ftKflRMzsWelcome to communicate us below.

author: Skimask
author_rank: Super Contributor
timestamp: May 30, 2016, 03:02:29 am
content: How about OWON gets their shit together on their older 'scopes and fix that firmware instead of pushing out new 'scopes with a whole new set of bugs?If my '7102 didn't cost me $400+ in the first place, it would be doing duty as a wheel chock right now...One less OWN customer right here...

author: Dave
author_rank: Super Contributor
timestamp: May 30, 2016, 03:40:06 am
content: The comparison you showed is literally useless.Nobody needs the extra bits for higher voltage measurement resolution, measuring voltage isn't the main job of an oscilloscope. Show us an FFT, show us how much lower (if at all) the noise floor of the instrument is. If the noise floor of the entire acquisition circuit isn't significantly lower than your average 8-bit scope's, the extra bits are meaningless.

author: tautech
author_rank: Super Contributor
timestamp: May 30, 2016, 04:09:00 am
content: Welcome back OWON.That you can share with us your new products, developments and support and support is good.But it's a 2 way street here.....you need to be able to offer support for existing customers and fix any bugs in a timely fashion.....Can you do that?Place a link to your website in your user profile.How about a support email for existing customers?

author: rf-loop
author_rank: Super Contributor
timestamp: May 30, 2016, 04:29:01 am
content: Quote from: Dave on May 30, 2016, 03:40:06 amSignal 86MHz from HP8644B signal generator.Level adjusted so that signal p-p is just under 10div on the scope.In main image center is this signal.After then signal dropped 70dB and take other image (right side is clip of this image) then drop 10dB more. Now signal is 80dB under original signal. (left side is clip of this image)All other settings untouched, only adjusted generator level.Oscilloscope settings. Acquire mode normal, ADC 12bit mode, Memory 10k, sampling rate 250MSa/s. Trigger auto, rising edge. Display: Vectors, Persistence 2s.FFT. Due to sampling speed FFT range is 0 - 125MHz. Selected 500kHz/div and 86MHz center, and vertical 10dB/div. Vertically shifted so that bottom of FFT trace (noise) is bit over display signal area bottom.Imho, It is good for oscilloscope in this class.

author: BravoV
author_rank: Super Contributor
timestamp: May 30, 2016, 05:18:21 am
content: Are you guys aware, that these particular scope maker people from China can only write and post, never read.So all these whining and complaining are useless.

author: OWON Tech
author_rank: Newbie
timestamp: May 30, 2016, 07:23:00 am
content: Quote from: tautech on May 30, 2016, 04:09:00 amSorry that OWON CHINA is banned because I used it in the same Internet device as OWON account. Use this account to discuss. Yes, I can offer some simple support for existing customer in eevblog. For deeper discuss or professional issue, you could mail us at info@owon.com.cn, our engineer team will help you solve the issue.And thanks for advise, have attached our website and service mail address. If there is any questions or issue, welcome to find us.

author: OWON Tech
author_rank: Newbie
timestamp: May 30, 2016, 07:30:00 am
content: Quote from: BravoV on May 30, 2016, 05:18:21 amThank you, we'll try our best to solve more issues and read your advice here. For your judgement at scoper maker from China,not funny at all.

author: Fungus
author_rank: Super Contributor
timestamp: May 30, 2016, 07:32:59 am
content: Quote from: OWON CHINA on May 30, 2016, 01:57:15 amWould it be OK to do that if therewasn'tan explicit written policy?Doesn't common sense and ordinary respect for other people tell you it's wrong to do that?

author: TheAmmoniacal
author_rank: Unknown
timestamp: May 30, 2016, 07:37:09 am
content: It's nice to see you back, I do admire the hard work you do to provide affordable test gear for hobbyists. You do need to work more on your firmware though, as many has complained about.The anti-China snobbery is indeed not funny.

author: Fungus
author_rank: Super Contributor
timestamp: May 30, 2016, 07:49:59 am
content: Quote from: TheAmmoniacal on May 30, 2016, 07:37:09 amYes, good firmware is as important as good hardware (maybe more important!)Quote from: OWON Tech on May 30, 2016, 07:23:00 amI'm sure OWON CHINA can be un-banned if necessary.Quote from: OWON Tech on May 30, 2016, 07:23:00 amWhy not assign an engineer from your team to read this forum for two hours a week?I'm sure OWON will sellmoreproduct here by assigning one engineer than by assigning hundreds of marketing people. You could improve your equipment for everybody else, too.

author: timgiles
author_rank: Regular Contributor
timestamp: May 30, 2016, 07:55:10 am
content: Quote from: TheAmmoniacal on May 30, 2016, 07:37:09 amWhy not assign an engineer from your team to read this forum for two hours a week?I'm sure OWON will sellmoreproduct here by assigning one engineer than by assigning hundreds of marketing people. You could improve your equipment for everybody else, too.Never a truer statement made! Hope you are listening OWON and every other manufacturer. Marketing is for consumer products.

author: rf-loop
author_rank: Super Contributor
timestamp: May 30, 2016, 09:05:30 am
content: Quote from: Dave on May 30, 2016, 03:40:06 amPlease explain this more. (noise, resolution)Here is example: Can you explain how many "extra bits" here is. Or do you think all 8 bits are here meaningfull..So why I can not find same kind of your comment in Rigol threads about your "extra bits"In this image signal to Rig BNC input isreally clean(!)I can also tell that I have used lot of 6 bit HP scope time ago for serious works and well satisfied with it.There is same setting with Owon, exept that Owon have BW rej with 1mV/div but all can take some dB's away from Rig noise so that they can compare (noise related to BW) and still Owon is FAR over this Rig.Las image show more about 12bit.Therer is signal captured using 12bit and then zoomed vertically 10x and horizontally 400x for details. Do it with 8bit scope.

author: GEuser
author_rank: Frequent Contributor
timestamp: May 30, 2016, 11:17:53 am
content: Here will be the Tactics .Before the banning this was still going to happen , i was going to mention it in those previous threads so now I'm lucky enough to mention it here .Tactical Tactics>To spread the comments over several threads especially the "Negative" ones , if one notices the previous ones there were numbered , at around #7 therewouldhave been a special offer or the likes as a number 7 is Lucky , guaranteed .Those Tactics are still in place (They really learn quick the Owon Mob) , spread all negative or mildly accusative or even now slightly getting racist comments (from their view of course) across more threads on the verySametopic or subject and no one will ever know! Ha Ha Ha .Imo of course .

author: GEuser
author_rank: Frequent Contributor
timestamp: May 30, 2016, 11:26:34 am
content: Quote from: OWON Tech on May 30, 2016, 07:30:00 amI find it funny that I'm still waiting for a promised new 7102 for 2 years or so now , very funny , so now if you offer one i say> Take a very long walk on a very short Pier .Make un-functional faulty garbage , charge top dollar , blame the purchaser , have your bots , and now it's poor China (in where it's you and your policies and nothing to do with China) , IT's YOU! Owon .

author: Fungus
author_rank: Super Contributor
timestamp: May 30, 2016, 11:35:21 am
content: Quote from: GEuser on May 30, 2016, 11:26:34 amIt's probably best to avoid this sort of post if we want manufacturers to participate here.It's OK to complain, but stick to the facts.

author: ebastler
author_rank: Super Contributor
timestamp: May 30, 2016, 01:15:37 pm
content: Quote from: GEuser on May 30, 2016, 11:17:53 amYes, sure, because more negative threads would be less visible than a single one...I think you are spreading conspiracy theories here, and are using language that is uncalled for in your reference to Owon.Oh, look, the posts in this thread are numbered too! They are doing it again!!!

author: EEVblog
author_rank: Unknown
timestamp: May 30, 2016, 01:31:50 pm
content: Quote from: OWON CHINA on May 30, 2016, 01:57:15 amSo creating fake accounts pretending to be users to talk up your products would be normal for your company were it not for a policy on this forum preventing it?QuoteYou can't learn when you don't first admit what a really crappy thing it is you did.QuoteReally? Who invited you back?I must have missed the memo...Congratulations on getting banned again.QuoteThe communications seems entirely one-sided, you just posting your stuff.

author: ebclr
author_rank: Super Contributor
timestamp: May 30, 2016, 01:32:02 pm
content: Welcome to the forum Owon China.Be prepared for people expecting 10K+ scope performance on a 400 buck one, those people will blame your product due to the lack of relative vision for where a device can be used or not.Be clear that you sell Price/performance

author: ebclr
author_rank: Super Contributor
timestamp: May 30, 2016, 01:35:36 pm
content: Why not give a chance to Owon to retract, and help Owon owners solve issues, Lets give they a new opportunity,

author: EEVblog
author_rank: Unknown
timestamp: May 30, 2016, 01:41:22 pm
content: Quote from: OWON Tech on May 30, 2016, 07:23:00 amThat is a lie.You deliberately created fake user accounts (more than one!) in order to pretend to be Owon customers or interested in Owon products and to talk up your products.This is probably the worst possible (and most embarrassing for your company) thing you can do in the technical community.You should be ashamed of yourself.QuoteIf you are willing to engage with users on technical and support issues, then the Owon Tech account can remain.But any sales and marketing accounts are hereby banned, don't post promotional material here again, you are not welcome.

author: egonotto
author_rank: Super Contributor
timestamp: May 30, 2016, 02:48:05 pm
content: Hi,i have same question about 12 Bit (XDS3102A).Perhaps someone can answer.For the sample rate is in the manual 12 bit only in single channel mode with 500 MS/s specified.Is 12 bit mode usable in dual channel mode and if so, how is the sample rate?The maximal record length is in the manual as 40M specified.Is this valid too for the 12 bit mode?If you use 2 channel divide the maximal record length?Best regardsegonotto

author: borjam
author_rank: Unknown
timestamp: May 30, 2016, 03:06:06 pm
content: Quote from: EEVblog on May 30, 2016, 01:41:22 pmIndeed, pretending that I am an idiot is not the best way to earn my trust. I am not expecting a high end LeCroy for the price of an Owon (I've got a Rigol myself) but I assume that a company engaging in such shady tactics is utterly unable to produce a decent enough product. Hcen, it's really unlikely that they will have my money ever.

author: Bud
author_rank: Super Contributor
timestamp: May 30, 2016, 07:42:32 pm
content: Last time i ordered a set of PCBs from a Chinese factory they asked me if i want them to send me a "fake" (their terminology) invoice for a smalle amount. The boards quality was fine though. So i guess it is a cultural thing, same as the shady practices being discussed in this thread.

author: ebclr
author_rank: Super Contributor
timestamp: May 30, 2016, 09:14:13 pm
content: Last time i ordered one board from USA, The order was denied that export rule controls does not allow this kind off accuracy to my country.I guess all countries have some cultural issues, and we can't blame one or another.

author: Dave
author_rank: Super Contributor
timestamp: May 30, 2016, 09:22:39 pm
content: Quote from: rf-loop on May 30, 2016, 09:05:30 amHow exactly does Rigol have anything to do with this conversation? Do they even sell 12-bit scopes?"Oh no! Someone dared question the validity of the ad of a product that I sell!"

author: MT
author_rank: Super Contributor
timestamp: May 30, 2016, 09:29:35 pm
content: I wonder if this triple time "socket puppet" OWON tech is freewheeling on his own or if his boss is standing behind his shoulders cheering?

author: OWON Tech
author_rank: Newbie
timestamp: May 31, 2016, 03:12:47 am
content: Hi, allLet me explain. When we used OWON account before, we continuously relased the thread of our product here. However, some of them didn't get response here. Out of the purpose to let more of you see our product, our colleague registered some accounts to reply to make it in the top and let more of you see our product. We didn't expect to fool and angry you. We feel sorry for this and appologize. We didn't mean to fool you.For OWON China banned issue, I don't know how our forum owner Mr. Dave found and said I am a liar. I just register another account in order to explain this issue and continue to share our product.If it troubles you, we are sorry.We didn't mean to do the same thing as you mentioned again. We promise we'll never use socketpuppet account here.Hope we still have chances to share our product information with the fellows hereFor old device such as SDS7102, actually,we are keep on improving and fixing bugs. However, when we improve our device, some hardwares change. So we could not make an unify firmware upadate statement since different hardware could not use same firmware. But customers can go to our website to input your serial number and check your firmware update. For Mr.GEuser, I don't know the detail issue of your device, you could contact our personnel at info@owon.com.cn or call us to complain at 0086 0596 2130430.We'll help you with your issue. For other buyer who purchased our product before,you could contact us in this way. Let us know your product issue.Why our engineer team not join EEVBLOG? As you know, people in China started to learn English late. Not all of Chinese can read and understand English. That includes most of our technical engineer here. Therefore, they could not come here to read your issue and solve, we have to translate it to them and translate back their solution to you. It costs time. To be more effective, why not send your issue to our staff at info@owon.com.cn. They would have professional solve way and directly English communication.

author: OWON Tech
author_rank: Newbie
timestamp: May 31, 2016, 03:39:17 am
content: Quote from: egonotto on May 30, 2016, 02:48:05 pmHi, Mr. Egonotto12 bit mode is usable in dual channel mode. In 12-bits mode, the sample rate would be half. If in single channel 12-bits mode, sample rate would be 500MS/s. In dual channel 12-bits mode, the sample rate would be 250MS/s.Sample rate would be valid as 40M in single channel 12-bits mode. If both channel openned, it would be half as 20M.Best RegardsOWON

author: EEVblog
author_rank: Unknown
timestamp: May 31, 2016, 03:48:33 am
content: Quote from: OWON Tech on May 31, 2016, 03:12:47 amYou knew very well what you were doing, you were trying to deceive people. We have seen this many times before.If you wanted to bump your threads, you could have just done that with your existing account.But bumping threads to get continued promotion is also not allowed here anyway.Sorry, but no, you are not welcome to post promotional threads here. This forum is not to be used for continual commercial product promotion.You are welcome to use your Owon Tech account to offer support and discuss technical issues etc.

author: Skimask
author_rank: Super Contributor
timestamp: May 31, 2016, 05:18:32 am
content: Quote from: OWON Tech on May 31, 2016, 03:12:47 amThis should be good...QuoteSweet...sweet bullshit...QuoteLet me know which universe you "keep on improving and fixing bugs"...'cause it sure isn't this one...Quote...right...that's quality right there...QuoteNow THAT is original. You think maybe, just maybe, a knowledgeable individual hasn't already done that? No shit Sherlock.Maybe the O/P hasn't been to their own website in the past 5 years or so. Looks like something out of the late 90's. O0QuoteYa, that'll go over about as well as an extra hole in the head.QuoteAll anybody really has to do is hit "F7" on any decent editing software, Word, LibreOffice Writer, let it do the work and the bulk of the "Chinglish" would be taken care of.

author: JPortici
author_rank: Super Contributor
timestamp: May 31, 2016, 08:02:35 am
content: Quote from: Bud on May 30, 2016, 07:42:32 pmsame happened to me last time i ordered form what i suppose to be the same factory. However I think it's because the end user don't want to pay taxes, they got flooded with requests so now they ask in advance(what i don't want to pay is for the courier to pay customs for me and charge additional money for the "service" but that's another story)

author: OWON Tech
author_rank: Newbie
timestamp: June 01, 2016, 11:31:29 am
content: Quote from: EEVblog on May 31, 2016, 03:48:33 amThank you. We'll use this account to offer support here.

author: Koen
author_rank: Frequent Contributor
timestamp: June 01, 2016, 01:00:05 pm
content: Quote from: Bud on May 30, 2016, 07:42:32 pmYeah no, it changes nothing for them. It's the result of countless clients asking for it to avoid paying heavy custom duties in their respective countries.

author: Fungus
author_rank: Super Contributor
timestamp: June 01, 2016, 06:23:08 pm
content: Quote from: OWON Tech on June 01, 2016, 11:31:29 amWill you read other threads, too, or just post in this one?I invite you to see the "Brymen multimeter repair" thread, and this post in particular:https://www.eevblog.com/forum/blog/eevblog-884-eevblog-bm235-multimeter-repair/msg953098/#msg953098Please read the replies to that post.Now ask yourself which is best for a company like OWON: Creating sockpuppet accounts or really working with people and listening to what they say?These forums could be a great opportunity for OWON to build a brand image, get free feedback (fromveryinformed users) and improve their products.Or ... you can continue to treat them as a place to dump spam.It's your choice!

author: egonotto
author_rank: Super Contributor
timestamp: June 02, 2016, 12:03:43 pm
content: Thanks OWON Tech,you wrote: "Sample rate would be valid as 40M in single channel 12-bits mode"When you have in 12 Bit mode too 40MS means this that the memory is 60 MB or more as you need at least 1.5 Byte for a sample?How fast can you transfer the 40 MS to PC for further processing?Best regardsegonotto

author: rf-loop
author_rank: Super Contributor
timestamp: June 02, 2016, 02:23:12 pm
content: Quote from: egonotto on June 02, 2016, 12:03:43 pmIndependent of 8bit or 12bit width, lenght is max 40000000 sample points when one channel is in use. This is how user see it. (Totally other thing is how Owon have done it in hardware)(and for curiosity: 12bit 40Mpoints capture stored to USB as .CSV file. File size is ~824 Mbytes)For transfer 40M capture to PC I have not measured but of course it do not use .CSV mode for transfer and I have not looked this binary fille structure..Here attached wfm/s tables but there can also see memory lenghts and 8 / 12 bit selections and samplerates.First 1 channel in use, next two channels in use.Last, sample txt from 40000000 points CSV file (start and end)

author: egonotto
author_rank: Super Contributor
timestamp: June 02, 2016, 11:10:18 pm
content: Hello,@rf-loop:thanks for the infos.Best regardsegonotto

author: joesixpack
author_rank: Contributor
timestamp: June 08, 2016, 04:42:58 pm
content: Not to sidetrack the mob, but didn't Siglent get caught doing the same thing -- using sock puppet accounts? I've always suspected Siglent shifted to using distributors to the same ends. After Siglent starting issuing fraudulent IP/trademark take downs of eBay listings, I'm thinking it's just Chinese business ethics.

author: tautech
author_rank: Super Contributor
timestamp: June 08, 2016, 08:36:29 pm
content: Quote from: joesixpack on June 08, 2016, 04:42:58 pmThey did and this was a pertinent reminder that I linked back to the factory to keep their noses clean.As far as shifting to distributors....well if that's how you see it.Really the distribution network has grown from those days, that's all.Most of us have little experience in marketing from China, their local market must be massive and competitive so if they bring their local tactics into international marketing they are bound to make mistakes.