BT Marketing materials - Page 1
Forum section: electronics / general

author: MrMobodies
author_rank: Super Contributor
timestamp: September 19, 2020, 03:10:24 am
content: Attachment parameters don't seem to be working see pictures at bottom.QuoteThree months out of 24 month contract.QuoteI hear that all the time from other ISPS.QuoteA measly one time £20 but in the small print it states "we'll give you a £20 BT Reward Card, up to four claims per year", I wonder which is it? Anyway I'd expect money of the bill or an option of leaving penalty free but they don't mention that in the small print.Read theflexibleexcuses they may use:QuoteSmall print:Quote"More power smart Hub?"what is so "powerful about it?"No specifications, about the internals to compare to other competitors like found on Openwrt.QuoteFrom my experience I choose business broadband from other small providers because I find these providers were more willing to care about just the broadband connectivity and sending Openreach/contractors out to check onsite that it works properly at the start of entering into a contract before it is finalised. Rather than doing absolutely nothing on the premises and turning up later trying charge the customer for work they didn't do but should have done from the start. It cost a little more but I find it aggravation free. When I have an issue I just get on the phone little waiting and I speak to the majority on there who seem to understand most of the time and not often transfer me from person to person to get things done. Any orders or faults they do the chasing up and I get call backs on the appointments and the progress.I know from someone who had Bt Business broadband last year and they were given a 4g backup sim (that they said works on their third party router) to be used in outages as part of their package but not all the other competitors so that is one good move.Also the prices stay the same with the contract whereas with BT:"All prices and content may change"So according to that it seems that they can do what they like.I hear some of my customers who are with BT complain that they keep on raising their bill and it is only when they enquire they bring bill down a little but increase back a couple of months later.Does it mention if they are not getting the speeds they can leave on the leaflet?On the website it does:https://www.bt.com/help/broadband/learn-about-broadband/broadband-speed/i-m-not-getting-the-expected-stay-fast-guarantee-or-minimum-broaQuoteThat seems to be the bit missing in the small print.Reward card£20 a time, 8 times during the 24 monthds contractwhen they could simply leave if they wanted to.I think claiming for loss earnings would be better but then that is for business and I think the losses have to be justified for any compensation claim.What do you think about the marketing materials?

author: steve30
author_rank: Frequent Contributor
timestamp: September 30, 2020, 12:31:01 am
content: I think these ISPs are all the same. I heard an ad on the radio the other week for a VDSL ISP that did a 'WiFi Speed Guarantee' (might have been Sky). I've also seen BT's dubious claims on billboards, about them offering the best 'WiFi'... on DSL connections.Personally I think it is best to just ignore them and look at reputable ISPs.Of course, this is nothing new. Here is a leaflet I got from Virgin back in 2008 for their coax (cable TV) internet. It informs us that copper wire was invented for telephone calls, and fibre optics were invented for the internet.

author: themadhippy
author_rank: Super Contributor
timestamp: September 30, 2020, 01:05:22 am
content: you forgot to mention BT's favorite trick,increasing your monthly payments because "there not covering your projected usage" even though your account is in enough credit to pay the next 6 months bills,even with the added line rental they hid in the small print when claiming to offer you the lowest price for broadband

author: Cerebus
author_rank: Super Contributor
timestamp: September 30, 2020, 01:15:08 am
content: I have lost count of the number of times that the Advertising Standards Authority has slapped BT down for their various claims in adverts, like "Most powerful wifi" but they come back and make misleading claim after misleading claim. See:https://www.asa.org.uk/codes-and-rulings/rulings.html?q=British+TelecommunicationsTheir record of honesty in advertising has led me to choose toneverdo business with them if it is at all possible to avoid. Corporations just don't seem to 'get' the idea that people don't like doing business with proven serial liars.

author: TomS_
author_rank: Frequent Contributor
timestamp: November 14, 2020, 04:11:29 pm
content: Its not just BT. Sky are at it as well. Not sure if Ive heard of Virgin doing it yet, but Im sure they would be if the other two are (and Im too lazy to look it up), they are in many cases directly competing with each other.Personally, Im with Zen. No marketing nonsense, just decent service at a pretty reasonable price.Quote from: steve30 on September 30, 2020, 12:31:01 am

author: Monkeh
author_rank: Super Contributor
timestamp: November 14, 2020, 04:18:17 pm
content: Let's not forget that most of their fibre service isn't fibre at all. Apparently they're officially allowed to get away with that marketing bullshit, but it's bullshit nonetheless. By their standards I was using fibre in the 90s with a 56k modem.

author: bd139
author_rank: Super Contributor
timestamp: November 14, 2020, 05:18:40 pm
content: My father got bitten by this marketing bollocks a few years ago and got himself tied into a 24 month sky contract where his “fibre” was running at 8Mbits. When he dropped dead 15 months into the contract I had the pleasure of trying to get the bastards terminated. “He’s dead” followed by “terribly sorry to hear about that” followed by them attempting to take the remaining money and exit fee via DD followed by debt collectors getting involved when that failed. No sympathy on the phone. The debt collectors who were terribly nice told Sky to fuck off in the end. Absolute wankers the big ISPs, up there with letting agents, television personalities from the 70s and the woman on the checkout at my local Asda who resents the existence of all customers.I’m with Zen. 90% less wankers.

author: MrMobodies
author_rank: Super Contributor
timestamp: November 24, 2020, 09:12:36 pm
content: Quote from: themadhippy on September 30, 2020, 01:05:22 amBet they might have been shown "unlimited" but entered for something else that costs similar but not unlimited.That's why when I make a contract with an ISP's and they're offering me all these lowest price deals claiming to be lowest cost broadband, pay £25 for the first year then it goes up to nearly £50 in the second year of the contract, I insist that I pay a flat rate in the middle of lets say £30 to keep the price the same as possible and after when it becomes a rolling contract. That way I expect no surprises and they should not feel "short changed" about me using the service too and there shouldn't be any excuse like that for them to use to justify increases like that.There are sometimes I remember many years I think it was TalkTalk business and they announced that they had to increase the prices to I think it was about £3 or so and gave a couple of months notice and an opportunity to exit the contract penalty free.

author: Keith956
author_rank: Regular Contributor
timestamp: November 24, 2020, 10:40:54 pm
content: Do what I did and switch to 4G mobile internet (and junk the landline). A good external antenna and a Huawei 4G modem/router gives 120Mb/s down and 30Mb/s up. And an unlimited Three data sim at £20/month is about a third of what BT were trying to charge for a pathetic 40Mb/s down, 6Mb/s up connection.

author: bd139
author_rank: Super Contributor
timestamp: November 24, 2020, 10:50:58 pm
content: Not in London it doesn’t. Completely rammed here. 12mbits down 4 up. I’m buying an iPhone 12 next week with 5G and we have a 5G tower on the street so I will see how that goes. Hopefully as an early adopter I’ll get some bandwidth for a bit.

author: Monkeh
author_rank: Super Contributor
timestamp: November 24, 2020, 11:59:29 pm
content: Yep, because an Indian callcentre, random outages, and NAT on NAT is better..

author: MrMobodies
author_rank: Super Contributor
timestamp: November 25, 2020, 01:07:56 am
content: Quote from: Keith956 on November 24, 2020, 10:40:54 pmIs that like the Huewei 5172?I got some of those imported from Europe and really good. I was looking 4g modems a couple of years ago and found reviews about them on Amazon I could be in the middle of nowhere and get crap signals with one of those small pocket 4G modems but this one in a farm with hardly signal, 1 or 2 bars at 40mbps if positioned in a certain way and I paid about £40 each.Also I like the analogue telephone port in the back for bridhing, with that external antenna and the 5172 has that backup battery but on some firmwares, one allows it to work with the battery but the later firmware in other model seem to shut the wifi and ethernet port.

author: Keith956
author_rank: Regular Contributor
timestamp: December 18, 2020, 04:35:18 pm
content: Quote from: MrMobodies on November 25, 2020, 01:07:56 amNo it's a B535. As a modem/router its not bad, the only criticism I have is the wifi signal strength could be better.