Teledyne LeCroy Mercury USB protocol analyzer - Page 1
Forum section: electronics / testgear

author: openh_master
author_rank: Newbie
timestamp: August 14, 2022, 02:19:38 pm
content: Hi all,I bought Teledyne LeCroy Mercury USB protocol analyzer from DigiKey but software is not exist in the box.I tried to download from the website of Teledyne. It's impossible. For download a customer must be registered but no way how to register on the website. No any link for registrationI sended request to support about software, fill EUC export form and send back.But no any response last 7 days.I have short deadline.Brothers who can share me Mercury T2/T2C/T2P USB Protocol SuiteRegard,

author: gslick
author_rank: Frequent Contributor
timestamp: August 15, 2022, 08:58:23 pm
content: Did you send an email topsgsupport@teledyne.comwith the requested information for the Mercury T2/T2C/T2P USB Protocol Suite download request?If you did that and you still haven't received a response on how to proceed with the download, that is unfortunate. I don't know what else you can do at this point, unless someone here has downloaded the software that they can share with you.Quote

author: tomud
author_rank: Regular Contributor
timestamp: August 15, 2022, 10:00:26 pm
content: Unfortunately something is wrong with their website. I have tried to log into my account and it is impossible. The option to send the username and change the password also does not work (I do not receive emails).

author: openh_master
author_rank: Newbie
timestamp: August 16, 2022, 03:59:19 am
content: Yes.1. Send email with question how to download software for the device2. Receive response with some questions like Name, Part number, application3. Send email with all informationa and invoce from DigiKey4. Receive response with EUC export form for filling and signing5. Send email with filled and signed EUC export form.......... no response6. Send email with question what's wrong......... no responseNo any response last 10 days.

author: gslick
author_rank: Frequent Contributor
timestamp: August 16, 2022, 08:09:57 pm
content: That is a completely unacceptable customer support experience on the part of Teledyne / LeCroy.I wonder if it would help at all to try contacting Digi-Key customer support and let them know that you will need to return the analyzer for a full refund as it is completely non-functional without being able to download the required analyzer software. Then maybe they could find a way to quickly make the software available for you do download so that you wouldn't have to return a non-functional analyzer.In the meantime, maybe someone here has a copy of the analyzer software that they could share with you.

author: openh_master
author_rank: Newbie
timestamp: August 18, 2022, 03:50:51 pm
content: Support from Teledayne shared to me software. Now I am happy. My new toy is working. I can do my project.Topic can be closed.

author: tautech
author_rank: Super Contributor
timestamp: August 18, 2022, 04:00:21 pm
content: Quote from: openh_master on August 18, 2022, 03:50:51 pmHere at EEVblog we share what we have learnt so to help others.

author: gslick
author_rank: Frequent Contributor
timestamp: August 18, 2022, 06:17:16 pm
content: Quote from: openh_master on August 18, 2022, 03:50:51 pmToo bad you had to wait 10+ days before you got the software. Good to hear you got it all sorted out in the end.I don't know why they just can't make the software freely available to download without jumping through extra hoops to get it.

author: openh_master
author_rank: Newbie
timestamp: August 19, 2022, 04:00:54 am
content: Quote from: gslick on August 18, 2022, 06:17:16 pmYou are right. I waste 10 days when have short deadlineQuote from: gslick on August 18, 2022, 06:17:16 pmExport restriction to some countries:Mid EastChinaRussaetc