(Finally  Solved)  HP 34401A front panel and rear panel parts   - Page 1
Forum section: electronics / general

author: coromonadalix
author_rank: Super Contributor
timestamp: December 07, 2018, 01:54:44 am
content: Hello Im searching for used but good to use front and rear panels (not the rubber bumpers), and i need the dark semi transparent window too on the front panel, if anyone has an donnor.For shipping to Canada, Quebec citythks

author: Mr. Scram
author_rank: Super Contributor
timestamp: December 07, 2018, 02:20:32 am
content: Quote from: coromonadalix on December 07, 2018, 01:54:44 amWhy not try Keysight? Their prices are fairly reasonable for these parts.

author: coromonadalix
author_rank: Super Contributor
timestamp: December 07, 2018, 02:25:30 am
content: yep waiting for their answersThe meter received a kick on the front panel, the windows broke and the rear panel cracked beyond repairs

author: coromonadalix
author_rank: Super Contributor
timestamp: December 07, 2018, 06:22:34 pm
content: well, i did managed to get a answer, they need to search the front panel correct part number ...You have the old model with square buttons and the new one round / oval button ...

author: Mr. Scram
author_rank: Super Contributor
timestamp: December 07, 2018, 08:37:12 pm
content: Quote from: coromonadalix on December 07, 2018, 06:22:34 pmDid you check the repair manual or Find a Part? I haven't had issues finding the correct numbers in the past.https://www.keysight.com/my/faces/fapHomePage.jspx?cc=US&lc=eng

author: coromonadalix
author_rank: Super Contributor
timestamp: December 07, 2018, 10:35:05 pm
content: yep i did the only hickup is the front panel, it give the "newest version"they where checking it and forgot to call me back

author: Mr. Scram
author_rank: Super Contributor
timestamp: December 07, 2018, 10:45:19 pm
content: Quote from: coromonadalix on December 07, 2018, 10:35:05 pmFind a Part gives both versions of parts with old and new versions. The link should be the part you're after.https://www.keysight.com/my/faces/partDetail.jspx?partNumber=34401-40211

author: vidi
author_rank: Contributor
timestamp: December 08, 2018, 12:45:16 am
content: Plastic frame of rear panel is available at thingiverse. I've got mine printed on Prusa, fits pretty well.Code:https://www.thingiverse.com/thing:2186112

author: coromonadalix
author_rank: Super Contributor
timestamp: December 08, 2018, 01:36:31 am
content: Can't find the rear panel at Keysight .... i dont have 3d printer lollI have sent them an new email with all the needed parts, have to wait and see ?

author: HighVoltage
author_rank: Super Contributor
timestamp: December 08, 2018, 02:20:34 pm
content: I have both parts, if you are interested.

author: coromonadalix
author_rank: Super Contributor
timestamp: December 08, 2018, 04:37:45 pm
content: A big thanks to HighvoltageI will have the rear case part with a display bezelNow time to get back at keysight for the other parts.

author: coromonadalix
author_rank: Super Contributor
timestamp: December 11, 2018, 11:55:43 pm
content: Last piece of the storyService from Keysight in Canada is somewhat hard to obtain, had to call 9 times before hitting the right person, they switched me to Calagry Usathey had some problems for the front panel part i need, ordered 2 of them just in case.I hope i'll have the old style (squared shift button) theyre not 100% sure ill get the good one lollBut guys / girls EEvblog members: since the 34401a is obsolete, as they gently warned me, it may or will be harder and harder to get some parts ...

author: Mr. Scram
author_rank: Super Contributor
timestamp: December 12, 2018, 12:05:29 am
content: Quote from: coromonadalix on December 11, 2018, 11:55:43 pmI think it's not obsolete but "currently supported". I understand that's Keysight speak for units not being available new, but parts should be available. After that it goes into "extended support", which I think means parts are available while they last.

author: coromonadalix
author_rank: Super Contributor
timestamp: December 12, 2018, 08:13:22 am
content: They did used the terms obsoletelollWhen i asked why i did not find the rear panel part on their find-a-part web search, they where surprised ??Sure parts must be available for a while ...I may need an transformer for another bought yesterday 34401a who doesn't power upwould be nice an only burnt fuse loll very good looking / non damaged case parts but missing bumpers and handle for 180$ usd, but 110$ usd shipping lollThis is a received quote, price may or be subject to change(s). They managed to find the rear case parts in USAHighvoltage is sending me a rear case and a display bezel, not ordered. But i do think i'm gonna order 2 of them each, in a few weeks.34401-88304 Bezel, Rear Molded 19.48 $ cad34401-40231 Panel, Front 17.52$ cad as i wrote earlier, not totally sure it is the "old look" square buttons, well see34401-49321 Window/Front 16.58$ cad34401-86020 Kit Bumper 35.05$ cad (this is the front and rear part kit, no handle)The handle is around 55$ cadoutchIt's sad to see lots of HP 34401A having parts removed prior selling it Ex : on EbayI especially choose the other damaged case for it's serial number 3146A75xxx and firmware 07-05-02 version, i'm supposed to have the latest front panel revision ﻿pn: 34401-66512, i know on Xdev's 34401a repairs there is an v10 (u502) eeprom dumpQu1ck the oled display creator :https://www.eevblog.com/forum/repair/hp-34401a-dmm-with-leaking-segments/msg1519426/#msg1519426is sending me an empty interface board, i will try to put his oled display in it, once i have all the parts to test with the pcb revision i have. He just tested it on the old Nec ic based display.

author: coromonadalix
author_rank: Super Contributor
timestamp: December 14, 2018, 06:56:39 pm
content: Well for the 34401 fan boys, be warned you will receive the new looking oval shift button front panel, i have to battle Keysight over this since i specifically asked if it was the new or the old front panel before paying. And i would have ordered other fitting parts too.You will need to order the power button lever, the front and rear terminals lever, and the rubber keypad / flubber keysEdit:Hp Agilent now Keysight has a service note 34401A-14A.pdf issued in september 2007 about casing parts ??. Oh boy Not happy at all.

author: Mr. Scram
author_rank: Super Contributor
timestamp: December 14, 2018, 10:59:40 pm
content: Quote from: coromonadalix on December 14, 2018, 06:56:39 pmThat sucks. I was planning to maybe add a second 34410A in worse condition and get parts from Keysight to fix it up, but I'm glad I didn't yet. I really don't like the new round look. I'll need to look for a good one.

author: coromonadalix
author_rank: Super Contributor
timestamp: December 15, 2018, 04:10:55 pm
content: Ebay is your friend lollMy second buy this month seems very good looking, maybe i'll rebuilt "my precious" to the old looks ??

author: coromonadalix
author_rank: Super Contributor
timestamp: December 18, 2018, 12:21:17 am
content: Damn it's getting nowhere, i've sent them an complaint Email, i have better service in English than French (Im native french)I've tried many many times to call them and order the 3 new parts i need for the "new front panel look"﻿34401-43731 Power-on Push Rod34401-43732 Front/Rear Push Rod34401-81932 Flubber key, Keypad rubberShitty service to say the least ... sorry but very dissapointed.

author: hugo
author_rank: Regular Contributor
timestamp: December 18, 2018, 03:37:14 am
content: They do not want to do business with you for some reason and they will not tell you why eitherI got the same treatment, after many useless calls I just wanted to smash the fucking 34401A so please don't feel bad, move on

author: HighVoltage
author_rank: Super Contributor
timestamp: December 18, 2018, 08:57:13 am
content: Traditionally, Keysight has the rule to only do business to business sale for parts, at least here in EuropeThe other problem is, that they only have one part number for the window with "Agilent" or "Keysight" bandingand you never know, what you get. The sales team has no influence on it.

author: Mr. Scram
author_rank: Super Contributor
timestamp: December 18, 2018, 09:28:18 am
content: Quote from: HighVoltage on December 18, 2018, 08:57:13 amIt's not just branding, though. They're entirely different parts, not compatible with other parts.

author: coromonadalix
author_rank: Super Contributor
timestamp: December 18, 2018, 11:26:37 am
content: After 15-16 calls and my complaint letter they actually answered with no excuses, sent me the final parts from USAno shipping fees.I'll have 2 kits of "new" looking front and rear panels, with their associated parts (Keysight branded windows bezel, rubber keypad, and the 2 switchs levers) ended ordering more than needed just in case, the rear panel was not listed on the web page i saw, but it is available to purchase in USA not in Canada ?. The 2x switchs levers types where in very low qty, <10 of each ?Snatched 2 "old" front panels on Ebay too (Square shift key) they are supposed to be clean and good lookingjust saw some used clean "old look" rubber keypad with the blue and grey shift button ?? May end buying one of them each, stop the "1 click buy" mouse, i order you lollI'll have to decide if i rebuild it with the new or classical look loll, tough one here lollDamn, the one i've snatched in Israel is already in my country, 600km from me loll, that's a very fast one ...But we had Canada Post job strikes up to Dec 14 with an Huge parcels back log ... delays.End of the story------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------To answers some questions:The Keysight story is mostly language barriers, never felt that way, like sh!@$I do respect any French, English, any language in this world ... the only French service i've got from Keysight came from Calagry USAand i've called them in Canada 15-16 times, please wait on the line, wait, wait, oh sorry the lines are full, call back later ( i selected French) re-called them, selected English, almost got the line immediately, but i'm not very good in spoken English, tried to tell them the parts numbers, have been put on hold, nadahThe first parts ordering where the front case parts, but Keysight did not told me they were the "new look" even when i asked them the question many times before paying, i told them if it's the "new" version i'll order the rubber keypad, and the 2 switchs levers who have the round buttons. Never had responses, paid and tah dah, i have to order new parts again, including the rear cases, juuuuuuust to be sure.But like others, i love the old square buttons looks.