UNI-T support. - Page 1
Forum section: electronics / testgear

author: BillyO
author_rank: Super Contributor
timestamp: July 07, 2025, 06:23:01 pm
content: Has anyone here bought a $1K+ product from UNI-T recently and needed support?I'd love to know. They seem to be pushing their new products rather aggressively and I'm just wondering if they have stepped up to the plate WRT support.My past experience was not good in this area. Well actually, it could not have been worse. I got zero support and no firmware updates on the equipment I had purchased. Absolutely NOTHING. No response at all to the dozens of requests I had made of any kind.I'd love to hear from a hobbyist, not a content creator that had an issue with a device they received for review, but just a regular hobbyist that got amazing support in proportion to UNI-T's amazing promotion campaign.Anyone?

author: nidlaX
author_rank: Frequent Contributor
timestamp: July 07, 2025, 06:57:37 pm
content: I tried using their contact form for a sales inquiry recently and only got an automated response with no reply for several days. Then when I replied to the agent's email directly, I got a very fast reply and quick response times thereafter. YMMV

author: Rydda
author_rank: Contributor
timestamp: July 07, 2025, 07:15:14 pm
content: Quote from: BillyO on July 07, 2025, 06:23:01 pmWow. That is almost equal to R&S standards.

author: KungFuJosh
author_rank: Super Contributor
timestamp: July 07, 2025, 07:33:00 pm
content: Quote from: Rydda on July 07, 2025, 07:15:14 pmI've had nothing but good experiences with R&S support (so far). Their pricing is a different story, and their "trade-in" policy is laughable, but support was fine.Rigol support is what his description sounded like to me.

author: thephil
author_rank: Regular Contributor
timestamp: July 07, 2025, 07:48:22 pm
content: I have had two interactions with UNI-T support:I got myself a UDP3305S Power supply an wanted a firmware updateI had a question about a feature of the UT8803E bench multimeter (rather low end)In both cases the response was slow but I got one. In the first case, I was initially told that firmware updates are not possible. But with a little friendly (!) persistence, I got what I wanted, in the end. In the second case, support turned to engineering for the answer and then relayed that information to me. So not the best in the world but not terrible either. I have to point out that in the first case, there was an email problem and a support person went throiugh the trouble of tracking me down on LinkedIn to help (A for effort).

author: BillyO
author_rank: Super Contributor
timestamp: July 07, 2025, 11:30:21 pm
content: Quote from: nidlaX on July 07, 2025, 06:57:37 pmThanks for you response, but I was really looking for their ability/willingness to address technical problems.

author: BillyO
author_rank: Super Contributor
timestamp: July 07, 2025, 11:32:50 pm
content: Quote from: thephil on July 07, 2025, 07:48:22 pmHmm, that's pretty good compared my experience. Was this facilitated through a dealer or UNI-T themselves?

author: thephil
author_rank: Regular Contributor
timestamp: July 08, 2025, 12:55:45 pm
content: Quote from: BillyO on July 07, 2025, 11:32:50 pmI wrote to UNI-T directly in both cases. As I said: they took loooong to respond but eventually did.

author: nctnico
author_rank: Super Contributor
timestamp: July 08, 2025, 01:01:19 pm
content: To add a datapoint: a couple of months ago I enquired about a Uni-t product at a local test equipment dealer and they more or less told me not to expect much in terms of support or bug fixes. My approach would be: if it doesn't work the way I expect it to work out of the box, I'd return it. I'm not saying Uni-t isn't worth buying but you'll need to do thourough checking before the return period is over.

author: Starpoint
author_rank: Newbie
timestamp: July 08, 2025, 01:40:14 pm
content: Here a totally different experience with the UNI-T support.I bought a Spectrum Analyzer from Uni-T and after 3 months the rotary encoder broke down, after contacting the importer in Germany I received a brand new one, in a sealed box.I think this has to do with devices that have been officially imported and registered.You may pay a little more, but you get the warranty, service and support.I also think that receiving a new one within 14 days is certainly not slow.

author: BillyO
author_rank: Super Contributor
timestamp: July 08, 2025, 01:49:42 pm
content: In My cases(s), I'm in North America, and at the time Uni-T had no presence here, but I would expect the company to step in and provide at least some assistance.

author: 44kgk1lkf6u
author_rank: Regular Contributor
timestamp: July 08, 2025, 02:03:31 pm
content: Quote from: Starpoint on July 08, 2025, 01:40:14 pmA brand new encoder or a brand new spectrum analyzer? Did you have to return the broken one?

author: Starpoint
author_rank: Newbie
timestamp: July 08, 2025, 03:25:44 pm
content: A brand new spectrum analyzer?: yesDid you have to return the broken one?: yes

author: kmoonwalker
author_rank: Frequent Contributor
timestamp: July 08, 2025, 04:15:33 pm
content: some of my customers had such unpleasant events but we were lucky as nearby company selling ICs and other stuff that also provided those units was always able to put some level of pressure on someone and things were fixed/replaced (but it took some time)usually after previous "encounters" I just drop them unit for warranty fix or whatever and they handle the restthou my personal experiences with "red" stuff were that it worked for some time and usually was cheap to replaceI watched their new fancy scope but I am not so eiger to purchase it due to fact that I am not certain if their sales/service representative here will be able to make repairs in some reasonable time and without a need to ship unit to China or elsewhere outside of EU

author: kmoonwalker
author_rank: Frequent Contributor
timestamp: July 08, 2025, 04:23:19 pm
content: Quote from: BillyO on July 08, 2025, 01:49:42 pmI think that they will have to