Siglent SDS1102CNL - Page 1
Forum section: electronics / testgear

author: M0BSW
author_rank: Frequent Contributor
timestamp: June 06, 2014, 08:35:53 pm
content: I bought this oscilloscope , and have been really pleased with it , no but's, I really do like it very much, my niggle was the manual and CD was in chinese, anyway contacting Siglent, I had conversation with Jade from technical services , explaining my problem, she sent me the links for both English manual and the Easy scopeX software. which are both now on CD and the manual printed off, all 135 pages of it. So I'm saying Thank you to Jade for the excellent help she gave me in solving my dilemma, through the EEV blog page here, as I believe all the manufacturers do look and gather feedback from these websites .Well Done Siglent

author: Siglent
author_rank: Regular Contributor
timestamp: June 09, 2014, 06:35:18 am
content: Siglent can offer you a paper user manual if you need.

author: echen1024
author_rank: Super Contributor
timestamp: June 09, 2014, 03:43:08 pm
content: Funny you only received a CD manual. When I purchased about a year ago, I had a good 'ol paper manual in Chinese and acceptable English. The translation was on the better side, even though it could have been a bit better.

author: M0BSW
author_rank: Frequent Contributor
timestamp: June 09, 2014, 08:17:44 pm
content: Quote from: Siglent on June 09, 2014, 06:35:18 amYes I would like a paper manual, as a New & First owner of this lovely machine to have a paper manual would really be helpful as I have to keep stopping, then for get where I am, so if you cam PM me I'll give you my info. also my software is in chinese to.

author: M0BSW
author_rank: Frequent Contributor
timestamp: June 09, 2014, 08:20:00 pm
content: Quote from: echen1024 on June 09, 2014, 03:43:08 pmI know and it was in chinese as well,talk about flying by the seat of your pants,I figured out the FFT by trial & error mostly error

author: M0BSW
author_rank: Frequent Contributor
timestamp: June 17, 2014, 08:42:44 pm
content: Buyer beware if you buy a siglent product and the manual is in chinese and your English siglent won't give you an English Manual, You have to pay for it, "customer Service, what's that mean I wonder", to me it means thank you for buying our product, we really want you to get the best from it , however siglent say, you'll need to pay for the manual in your language, Great Product , crap customer service, so buyer beware. I have a photo-copy of a English manual now, however I will not buy any siglent products in the future, unless customer services improve by a universal amount .I'll post if anything changes like a proper copy of a English Manual, dropping through my letter box, I won't hold my breath.

author: tautech
author_rank: Super Contributor
timestamp: June 17, 2014, 08:54:13 pm
content: This forum has a massive wealth of knowledge and ability.All you have to do is ask for a manual and I and others would have asked "which one" ?They are also available off the Siglent website.If you got DSO with a Chinese manual & CD, it was intended for the Chinese market not export.This is often what you get if you don't buy locally.

author: M0BSW
author_rank: Frequent Contributor
timestamp: June 17, 2014, 09:01:25 pm
content: Quote from: tautech on June 17, 2014, 08:54:13 pmI bought it in the UK it was supposed to be an export model, I was told to contact siglent , siglent told me at first I could get a UK manual, then that I would have to pay for it.

author: tautech
author_rank: Super Contributor
timestamp: June 17, 2014, 10:31:47 pm
content: Quote from: M0BSW on June 17, 2014, 09:01:25 pmYourbeefis with your UK supplier, pure and simple!I have sourced product from Chinese suppliers(sellers) to on-sell and always insisted they were supplied with English manuals & software and correct mains cable.Why should Siglent have to pick up on your suppliers deficiencies?