Digikey Freight Agent UPS lax Credit Card Confidentiality. - Page 1
Forum section: electronics / general

author: DerekG
author_rank: Frequent Contributor
timestamp: February 04, 2016, 01:12:14 am
content: Recently we ordered >AUD$1000 from Digikey in the USA.This meant that the order needed to be cleared in Australia as a separate entry & Australian GST needed to be paid on entry.I received a very poor quality voip call from UPS in the Philippines to pay this.In addition to supplying all of my usual credit card details, I had to also supply my card CCV number.This means the person who works in the UPS office (or anyone else that handles those records) has all the details to use my credit card in a fraudulent manner.I spoke to our bank about this & they advised me that if the company is authorised for Visa/Mastercardphonepayments, they do not need to request the CCV number.Digikey just passed off my complaint as "nothing to do with us" (even though UPS istheirclearing agent).I called the UPS number in Australia (131877) which was diverted to an answering machine (over another very poor voip line) overseas somewhere (maybe to the Philippines again).The reason this all started is because UPS failed to provide any documentation to us showing the split up between import duties, GST & clearance fees.I would be interested to hear if anyone else is unhappy with UPS? If there is enough feedback, then perhaps Digikey will take an interest & apply some pressure totheiragent.

author: DerekG
author_rank: Frequent Contributor
timestamp: February 04, 2016, 09:53:34 pm
content: Quote from: blueskull on February 04, 2016, 04:21:34 pmDigikey offer better prices when you order larger numbers/full rolls etc.We claim the GST back as an input cost, so that is not an issue.BUT, UPS need to process credit cards in a more confidential manner & as it is a phone transaction, not request the CCV which is not required if they are authorised as a card phone provider. Sending my credit card details to the Philippines over an extremely poor voip line is not good.UPS also need to automatically send an invoice showing the breakup of charges.We have now received a copy of their invoice (over another very poor voip line to overseas). Another 20 minutes of my time wasted.Hopefully Digikey will apply pressure on UPS to clean up their act.

author: DerekG
author_rank: Frequent Contributor
timestamp: February 04, 2016, 10:32:33 pm
content: Quote from: blueskull on February 04, 2016, 10:14:13 pmNo wonder identity theft is so rife.It's beginning to look like UPS & DHL are major collectors of everyone's personal details.

author: JoeN
author_rank: Frequent Contributor
timestamp: February 15, 2016, 06:09:27 am
content: Quote from: DerekG on February 04, 2016, 09:53:34 pmWikipedia:"United Parcel Service, Inc. (UPS) is the world's largest package delivery company.""Digi-Key is the fourth largest electronic component distributor in North America. "I'm surprised UPS is this unprofessional. But who knows if that agent is even their direct employee, it may be some local company handing that. I doubt Digikey would even know the right person to talk to about it though.What is a Norfolk Island? Is this happening because you are importing into a place no one has heard of? 2,210 people. Are you really assembling boards there?

author: DerekG
author_rank: Frequent Contributor
timestamp: February 15, 2016, 06:40:41 am
content: Quote from: JoeN on February 15, 2016, 06:09:27 amTo Digikey's credit, they have taken the matter up with UPS whose local agent in Australia will call me later in the week.QuoteNorfolk Island is an Australian Territory in the South Pacific. Perhaps you have heard of "Mutiny on the Bounty"?QuoteWe did for many years. But all of them for export under a Customs Bond arrangement. Most boards are now assembled in the State Of South Australia.

author: JoeN
author_rank: Frequent Contributor
timestamp: February 15, 2016, 06:57:07 am
content: Quote from: DerekG on February 15, 2016, 06:40:41 amI've seen that film. I guess I forgot exactly where it was supposed to have happened. I am glad you are getting somewhere. I would have thought it would have been a Kafkaesque nightmare.