EEVBlog 2 - Sendle Have LOST 18 Packages - Page 1
Forum section: electronics / general

author: Psi
author_rank: Super Contributor
timestamp: July 28, 2025, 02:34:06 am
content: This probably isn't the reason for Dave's recent lost packages in 2025 as this bug has existed for at least 4 years. But.. there's a serious and stupid bug on DHL's mydhl.express website to do with the auto-complete that "actively" tries to screw you over and send your packages to the wrong address, at least it does with myDHL NZ, I dunno about elsewhere.I created a video, just so everyone can see how stupid it is.Sadly YouTube made it a Short and those doesnt embed, but meh..https://www.youtube.com/shorts/dLNNe8iB5xYIf you hate shorts, here's a text description of the bug.You will enter something with a unit number, so a fictitious example might be"Unit 4 / 110 Foo Rd"The auto-complete drop down will come up with some options, one of the suggestions will be"Unit 4 / 110 Foo Road", which is fine, all info there, it simply wants to change Rd to Road which seems fair.So you click that option and WTF, it fills the address in as "110 Foo Road".The unit number, which it knew because it was correct in the auto-complete drop-down has been totally lost.So the website user now has a memory of clicking on the correct address but the wrong address was populated!I've told them about this bug multiple times, but they don't care. The last reply I got was."Please be advised, we recommend to all customers to type in the address lines. Do not click on the AUTO TEXT, as this is google and is not always correct"Maybe instead of reporting it as a bug I should instead email them pretending to be the media and say I'm enquiring about a news story I'm writing about the bug that DHL never fix. hahaThat would probably get it fixed rapidly.

author: thm_w
author_rank: Super Contributor
timestamp: July 28, 2025, 09:04:41 pm
content: Quote from: Psi on July 28, 2025, 02:34:06 amThat sure as hell looks like their own suggestion system and nothing to do with google.We had similar issues a few times since switching to their web based shipping, where the address gets partially wiped, so always have to double check the label. The desktop app was not perfect but better and faster.

author: Haenk
author_rank: Super Contributor
timestamp: July 30, 2025, 11:52:03 am
content: LOL.I assume that's the sam crap (regular) DHL uses in Germany.The former application was perfectly fine and fast.Now it's web based with a Java polling/printing client locally installed.It is awful, as the client ever so often hiccups, Java ever so often wants to update itself (bad idea, needs to be reconfigured every time it updates itself), and the client flood-crashes the Windows print services. (Not sure if the client is to blame though, might be the label printer, who knows. The standalone app *never* had these problems though.)And the auto-fill is sometimes useful, sometimes a mess. At least one needs to be *very* careful with checking the address.Oh, and even with all that hightech and KI - uploaded address data will be marked as incorrect, if a very minor error is made or the street name is abbreviated and the system expects the full name. One should assume DHL IT should be able to recognize "Str." as "Strasse" ("street", and a very common shorting, used by DHL itself, too). No. better to throw an error there...

author: Psi
author_rank: Super Contributor
timestamp: July 30, 2025, 01:25:22 pm
content: If auto-fill sometimes came up with incorrect suggestions as options that would be fine. It's just a suggestion. You obviously have to be careful what you click on and read it first. Totally fair.But coming up with the correct address and then populating the boxes with something different when you click said option is totally broken in a logic/code sense.

author: Haenk
author_rank: Super Contributor
timestamp: July 31, 2025, 08:13:56 am
content: Quote from: Psi on July 30, 2025, 01:25:22 pmActually, it is completely logical.The database has a street identifier (a routing/sorting code, larger streets can have several identifiers, depending on odd/even housenumbers or housenumber range).So essentially when using the drop down suggestions, you chose one of the fixed database entries.Additional remarks, like units, floors and the like have be added in the name fields.(How do I know? I reverse engineered their database and adopted the datasets for our own address check...)(At least all of this is valid for standard DHL Germany; probably not very different in other countries.)