Dealexcel.com = ripoff chinese company - Page 1
Forum section: electronics / general

author: marklyn
author_rank: Newbie
timestamp: August 05, 2011, 10:09:04 pm
content: Dealexcel.com is a Chinese rip off company. They stole $377 from me in the form of a return that they say they hadn't received each time I emailed them to check on the status. Weeks later when I spoke to the post office here they said all I have to do is type in the customs number in their tracking field and whallah! My package was delivered to them less than one week after I sent it!The guy I spoke to (Li Bi Xiu) consistently lied to me saying they would refund as soon as they received it.Dealexcel.com is nothing more than a cheap Chinese rip-off company that, when they can, will take your money. I've done some research on the net about them and wish I had done so before I did any business with them. Apparently they make it a point to screw customers here and there with absolutely no problem.I've created a website dedicated to my dislike of their underhanded practices and continue to spread the word as much as I can.Here is the site for more info:http://marklyn.us/dealexcelbad/

author: EEVblog
author_rank: Unknown
timestamp: August 06, 2011, 12:01:43 am
content: User was banned for spamming.This one post has been left to potentially inform people.Dave.

author: Kiriakos-GR
author_rank: Super Contributor
timestamp: August 06, 2011, 12:10:40 am
content: Interesting story the least that I can say.I have come in contact and buy items, from at list 100 Ebay sellers from China,I do have a record of 260 buying experiences.I did fall on 20 worthless sellers based in China, and with some extra effort we did solve our differences with the 18 of those.And today I have to say that I have only 2% True negative buying experiences from China.Every one can understand that currently you are in pain, about this buying experience.And about the Dealexcel.com = ripoff, I suggest 1000$ compensation to you, because they acted so stupidly.China is a proud country, with nice people, but the few who play such games, they will have to compensate intriple.Regards.

author: RCMR
author_rank: Frequent Contributor
timestamp: August 06, 2011, 03:24:56 am
content: I didn't have a good experience with DealExcel either.I paid for EMS shipping, they sent the item registered mail and it was very poorly packed -- just a thin cardboard box so it suffered quite a bit of damage.Best to avoid these people.

author: shadowless
author_rank: Regular Contributor
timestamp: August 06, 2011, 03:27:41 am
content: I bought a cheap handheld meter from them. Item came with blemished. Wrote to them and got a small discount. Bottom line, it is a gamble to buy from them. Since then i always think perhaps they sell you return or damage stuff that's why they are cheaper.It is not China bashing here. I think this company might have some integrity issue, check their ebay account, record is not really that great. I would stay away from them.

author: PeterG
author_rank: Frequent Contributor
timestamp: August 06, 2011, 05:38:02 am
content: The post and webpage both read like the rantings of a customer that has had a bad experience and is attempting to extort DX into a refund. I have been dealing with DX for several years and have not had an issue with either the company or there return policy.DealExtreme is a company based in China, they sell cheep Chinese products. Anyone dealing with DX is not looking for high end products.Regards

author: IanB
author_rank: Super Contributor
timestamp: August 06, 2011, 06:15:47 am
content: Quote from: PeterG on August 06, 2011, 05:38:02 amNote that the original post is about DealExcel.com.I and many others have dealt with DealExtreme.com with satisfactory experiences (satisfactory in the sense you are buying cheap, off brand goods and you get what you pay for, and if a deal seems too good to be true it probably is, and caveat emptor, and so on...)

author: hacklordsniper
author_rank: Frequent Contributor
timestamp: August 06, 2011, 11:29:04 am
content: If it weren't for my bank who handled the thing i would lost 500 $. DealExcel is surely a company to avoid!However DealExtreme is fine.

author: Psi
author_rank: Super Contributor
timestamp: August 06, 2011, 11:51:24 am
content: Yeah, when a company names themselves something similar to another company to try and steal customers you can be pretty sure they are dodgy.

author: saturation
author_rank: Super Contributor
timestamp: August 06, 2011, 12:37:22 pm
content: I've been buying from Chinese vendors for over 10 years, never had a problem, but I don't really spend more than I expect to lose, like a gamble. If something were to happen, even with good vendors, to get redress that the company doesn't do you need to go through Chinese law, which is as good as useless for someone outside of China, Chinese local mail, which is as good as useless too. So you need the protection of eBay, or any other 3rd party agent to follow up for you to bridge the gap between your country's law and China. This guy violated that rule, and went outside of eBay to save a few bucks. He did receive his item, but returning it was another thing.I have purchased from DealExcel before, no problems. But I never return anything either.For an aggregate look at their reputation see their eBay data:http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=dealexcel&iid=-1&de=off&items=25&which=negative&interval=30&_trkparms=negative_30FWIW, DealExtreme is big enough to sell on its own, outside of Ebay, so it tells you something of the difference.So in summary, a fool and his money are soon parted, even if DealExcel is not entirely without fault.BTW, this doesn't hold for just China, but for buying anything outside your country, without a mature consumer protection system.

author: PeterG
author_rank: Frequent Contributor
timestamp: August 06, 2011, 02:31:48 pm
content: I have dealt with Dealexcel only once. It took them a month to send my order. I have not dealt with them sinse.I have been using Dealextreme for years now, not had a problem.Regards

author: RCMR
author_rank: Frequent Contributor
timestamp: August 06, 2011, 10:05:58 pm
content: Yes, it's important for people to realize that we're talking about DealExcel here and *not* DealExtreme (DX)I've had nothing but good service (albeit a little slow sometimes) from DX.

author: Vertigo
author_rank: Regular Contributor
timestamp: August 07, 2011, 06:53:23 am
content: when you deal with a company that is so obviously named to exploit the fame ofa company with a similar sounding name, you pretty much should know what to expect.'Caveat Emptor''it is immoral to let a sucker keep his money'also i would note that non chinese companies also rip people off.in fact well over 95% of all the times i got ripped of it was by non chinese people.stop being a racist prick.

author: patb
author_rank: Regular Contributor
timestamp: August 07, 2011, 07:20:04 am
content: Quote from: Vertigo on August 07, 2011, 06:53:23 amWhere do you see a racist behavior here?

author: img
author_rank: Regular Contributor
timestamp: August 07, 2011, 08:59:37 am
content: Quote from: patb on August 07, 2011, 07:20:04 amSome people see racist behaviour everywhere. And I've heard there are other people who see ghosts.