Loving Digi-Key right about now.  - Page 1
Forum section: electronics / general

author: tech5940
author_rank: Unknown
timestamp: July 11, 2015, 03:31:16 am
content: Just a random storey,A few months ago I ordered some banana plugs to make a few cables up. I ordered 2 red and 2 black connectors. The order arrived the next day and to my surprise it contained 2 red connectors and 20 black (2x 10pc bags) Anyway since Digikey is awesome to deal with ($8 overnight shipping to Canada, and they are always helpful when you call them) I gave them a shout to let them know about the mistake. They thanked me for the call and said its not worth shipping them back so go ahead and keep them. Well turns out I had ordered 2mm banana plugs instead of the 4mm ones so too bad but they weren't much use to me (totally my fault, that's what I ordered I didn't see they were the mini ones). Anyway yesterday I placed a new order and this time I ordered 3 red and 3 black 4mm standard size banana plugs. Well guess what... I received 3 red ones and 30 black ones.... Of course I called them up again and same story not worth returning them. They had a good laugh and thanked me for calling. They are also going to follow up with the packaging department for future orders.Anyway just sharing a good storey, I feel like sometimes people only share the negative ones (me included) so I wanted to share this one. Hope everyone has a great weekend!Sent from my iPad using Tapatalk

author: miguelvp
author_rank: Super Contributor
timestamp: July 11, 2015, 04:17:02 am
content: Where they this ones?http://www.digikey.com/product-detail/en/5934-0/501-1359-ND/737499It's kind of confusing because it states the standard packaging is 10 and also states that "Effective March 2015, Sold as Single Piece". Same applies to the red ones.But I would doubt if they will go through their whole inventory and repackage them, I mean, taking them out of the bag and repackaging them in ones and adding the needed labels and put them back in the inventory might cost them more than getting rid of their current 10 packs inventory until they are all gone since they probably kept the same part number for the 10 packs.And the red ones, well they might move faster so it wasn't an issueBut I'm just guessing.

author: tech5940
author_rank: Unknown
timestamp: July 11, 2015, 04:30:50 am
content: Haha yep that's them. They appear to come from Pomona in packages of 10 so I see how it could be mistaken... But when I spoke with the customer service person they said they are not sold in 10's but they appear to be supplied by the manufacturer in 10's. Long story short I have banana cables for everything now!! Lol. I have some red heat shrink that fits right over them to mark them as positive. Anyway I'm pretty happy with Digi-Key even though they are sometimes a bit more expensive $8 overnight customs cleared shipping is just awesome. Made me switch from Element14 just for the shipping cost alone, I usually order small qty of random items.Sent from my iPad using Tapatalk

author: rs20
author_rank: Super Contributor
timestamp: July 11, 2015, 04:42:01 am
content: I had a similar story where I ordered a flux pen from Element14, and got sent a flux remover pen. Asked for a replacement flux pen, got sent a second flux remover pen. Asked for a replacement flux pen, finally got a flux pen. Evidently, someone placed the flux remover pens in the flux pen bin/box. So, two free flux remover pens for me!

author: tech5940
author_rank: Unknown
timestamp: July 11, 2015, 04:55:00 am
content: Lol I mean I can see how this happens, the people stocking the shelves might not have the same knowledge/interest as we do so I can understand. I also had a good experience with element14. They shipped me an item approved for use in the USA only but not certified for use in my Canadian province anyway they issued a full refund and paid for shipping back to their Canadian office.Sent from my iPad using Tapatalk

author: rs20
author_rank: Super Contributor
timestamp: July 11, 2015, 05:03:50 am
content: Quote from: tech5940 on July 11, 2015, 04:55:00 amWhat part was that!?

author: tech5940
author_rank: Unknown
timestamp: July 11, 2015, 05:10:51 am
content: Quote from: rs20 on July 11, 2015, 05:03:50 amI don't remember the part number. It was a weller soldering iron that was ULListed for the US but had a separate part number for the cUL listing for Canadian customers. They sent me the US version that wasn't approved for use in Ontario , Canada.