PCBway the worst service and manufacturer ever use - Page 1
Forum section: electronics / general

author: niccolo.calandri
author_rank: Newbie
timestamp: July 13, 2017, 06:57:57 am
content: So I had a 3 orders with PCBWay, and ALWAYS I had a problem. But on a last order somthing terrible appen. I pay for a fast delivery: I payed 55 DOLLARS! After 1 month of waiting I contacted PCBway, and after 7-8 day they answer me. They was unbelivable. The package result lost. Ok so, I ask pcbway to give a refund, because they provide a terrible shipping service and also I discovered that the shipping address on the package was also WRONG!. Right now I spent 200 dollars and no one is giving me back this money or at least the PCB!1) Communication is very poor2) All the previous PCB has some problem: solder mask alignemt, missing silk screen, the PCB melt in the oven. But this low cost shitting service is normalAnyway, I've placed the order with ELECROW for now, I spent againg 150 dollars. But the service is amazing.

author: Rbastler
author_rank: Frequent Contributor
timestamp: July 13, 2017, 07:01:07 am
content: I had three orders with them until now, no problems so far. I already wrote that somewhere here. A fourth is on the way. Let's see if something changes there.

author: voltsandjolts
author_rank: Unknown
timestamp: July 13, 2017, 07:47:23 am
content: Slightly suspicious first post.Is this real or just nasty spam by a competitor?

author: bennyh
author_rank: Newbie
timestamp: July 13, 2017, 07:49:10 am
content: Quote from: niccolo.calandri on July 13, 2017, 06:57:57 amI am confused why you insist on placing orders at the company since your orders always had a problem ?Quote from: niccolo.calandri on July 13, 2017, 06:57:57 amQuote from: niccolo.calandri on July 13, 2017, 06:57:57 amHow did you find the WRONG address on the package since "the package result lost" ?Quote from: niccolo.calandri on July 13, 2017, 06:57:57 amSo your first post is just about a complaint for one company and promote other company ? I doubt your intension !

author: Rbastler
author_rank: Frequent Contributor
timestamp: July 13, 2017, 08:15:26 am
content: Quote from: niccolo.calandri on July 13, 2017, 06:57:57 amFirst post a complaint ? Are you from Elcrow ?1) Wy order again if you had already problems ? I would've stoped after the first...2) They can't do shit about what the shipping company doesI will use PCBway until I have a bad experience...

author: ansonbao
author_rank: Regular Contributor
timestamp: July 13, 2017, 08:19:01 am
content: Could you tell me the whole story about it? you said "The package result lost",did you choose HongKong post or EMS?It will take some time to arrive at your city and you need to go to local post office.And you said "address on the package was also WRONG",I think it will not happen,because we shipped by the address you filled in your pcbway account,I will contact with the Courier company what is wrong.You can try to connect with your local post office,if it is really lost,you can leave feedback and we will refund or reproduction for you.Any questions you can also PM me.

author: noras
author_rank: Contributor
timestamp: July 13, 2017, 08:20:51 am
content: I started using them from 2016, and overall is good, 100% no problem is impossible, but how to solve the problem very important.and you?So long delivery time! definitely used the cheapest Shipping Method.Alas! first post ......A lot of posts would like to use pcbway to lead other suppliers?

author: cheerylaw
author_rank: Newbie
timestamp: July 13, 2017, 08:22:59 am
content: Sorry to hear it. Next time, maybe you can try to pay by paypal, then you can ask refund no matter your supplier accepts if there is any problem caused by them.

author: ansonbao
author_rank: Regular Contributor
timestamp: July 13, 2017, 08:27:27 am
content: QuoteI promise you will not get a bad experience

author: T3sl4co1l
author_rank: Super Contributor
timestamp: July 13, 2017, 08:33:08 am
content: You went out and used the cheapest service you could find,and you are disappointed in their quality of service?Some people...Tim

author: ChristopherN
author_rank: Unknown
timestamp: July 13, 2017, 08:45:33 am
content: I used PCBWay multiple times now, overall I'm happy. They had some hiccups with the express service a few weeks ago, but the problems are resolved as far as I know.Please note that a big part of the delivery time is the time the package stays with the courier. I have a PCBWay order on the way right now that is late, but thats due to DHL Express. Their German / Europe customs center is overwhelmed with packages right now, so you have delays of several days on express shipments.This sucks, but it is DHLs fault.The address on the parcel should not matter much as soon as you provide your courier with your EORI number. You can reroute packages as you want once you're known to your courier.

author: wraper
author_rank: Unknown
timestamp: July 13, 2017, 08:52:13 am
content: Quote from: niccolo.calandri on July 13, 2017, 06:57:57 amDunno if you are from Elecrow, but both services mentioned offer shite quality. Elecrow being the worst out of 2.QuoteMeans something wrong with the oven (hot/cold spots) or reflow profile.

author: NivagSwerdna
author_rank: Super Contributor
timestamp: July 13, 2017, 09:18:20 am
content: This thread should be deleted, the original poster did a drive-by slagging off of PCBWay, this could well be bogus.Subsequently there was a suggestion that people that complain about PCBWay are Elecrow employees, that is also probably unfounded.IMHO I don't think it does anyone any favors to have threads like this.

author: Electro Detective
author_rank: Super Contributor
timestamp: July 13, 2017, 09:37:45 am
content: yeah, definitely not a good show as a first post, slagging a companyIs the poster really from Italy? I call BS on that!Sounds like a competitor troll talking through their @$$ ?is it related to this thread?www.eevblog.com/forum/manufacture/inconsistent-pcbway-expirience/

author: mrpackethead
author_rank: Super Contributor
timestamp: July 13, 2017, 10:54:31 am
content: Quote from: ansonbao on July 13, 2017, 08:27:27 amYou can promise all you like anson, but you've delivered bad experices.. Here we are more interested in the walk, and not the talk

author: Gary.M
author_rank: Regular Contributor
timestamp: July 13, 2017, 10:57:57 am
content: Two recent orders with PCBway and both met expectations. I'm usually a Pcbcart customer, but that might now change.Sent from my x600 using Tapatalk

author: Rerouter
author_rank: Super Contributor
timestamp: July 13, 2017, 11:00:58 am
content: I would say show, don't tell, I have seen boards with drastically different copper densities warp under reflow, but never actually melt, however if you pack enough heat in, the prepreg will begin to flow, but that is at much higher temperatures than reflow.

author: mrpackethead
author_rank: Super Contributor
timestamp: July 13, 2017, 12:40:24 pm
content: My experience with PCBway was pretty good, few annoying things, but no more annoying that any others. The fixed up their mistakes.Ive moved to allpcb mstly becuase they deliver a similar product, but its quicker and cheaper...

author: GreggD
author_rank: Regular Contributor
timestamp: July 13, 2017, 12:47:43 pm
content: In 7 hours it will be one week since I placed my fifth or sixth order with PCBWAY. I received my boards two days ago and they are perfect. All boards from them have been perfect.

author: Gabriel Raby
author_rank: Newbie
timestamp: July 13, 2017, 02:36:08 pm
content: I learn from your lesson: If my supplier cannot satisfy my more than two times, then I will choose another one.

author: wraper
author_rank: Unknown
timestamp: July 13, 2017, 02:42:18 pm
content: Quote from: GreggD on July 13, 2017, 12:47:43 pmThen look on them through microscope. And also look on some decent board for comparison.

author: Rbastler
author_rank: Frequent Contributor
timestamp: July 13, 2017, 03:20:02 pm
content: If you need a microscope to find some faulth, then you are really trying to put them into bad light. I mean, if you can only see the error under a microscope, then it will be no problem.

author: GreggD
author_rank: Regular Contributor
timestamp: July 13, 2017, 03:49:57 pm
content: Over decades I have designed and assembled hundreds of board designs. Many with 0402's. I use a stereo zoom microscope to assemble (most) of them. These look great even if you want them to look bad.

author: wraper
author_rank: Unknown
timestamp: July 13, 2017, 07:49:05 pm
content: Quote from: Rbastler on July 13, 2017, 03:20:02 pmIf you only do through hole, them maybe. When it comes to SMT, those issues actually are affecting soldering/reliability. Repaired broken traces, shorts cut with a knife and dirt under the solder mask, specks of copper where they are not meant to be are not welcome as well. Bad solder mask alignment, bad copper layer aliment, FR4 delaminating around non plated holes are common issues as well. I also recall something like rat bites on the edges of solder resist.

author: Selectech
author_rank: Regular Contributor
timestamp: July 13, 2017, 10:29:57 pm
content: I've done 61 orders with them since 2016, over $10K total, 2 & 4 layer mostly, mixed SMT & thru-hole. Very happy with the results. Always DHL shipping to Canada.

author: Eric_the_EE
author_rank: Contributor
timestamp: July 21, 2017, 03:21:23 am
content: I've used PCBWay for a while, and no problems yet.

author: jjg
author_rank: Newbie
timestamp: July 25, 2017, 01:12:07 pm
content: I used them 12 times. Never had a problem.Regards,John

author: Corporate666
author_rank: Unknown
timestamp: July 25, 2017, 05:26:57 pm
content: I believe the issue with PCBWay is they are a front for a line at another company (IIRC?). I've used them multiple times... first few times I got small quantities of prototype boards, bog standard with green soldermask, HASL, SMD on both sides, nothing tricky at all, and the boards were good - equal in quality to those I've gotten elsewhere.On my last order of 1000pcs, the boards were unusable for my needs. To be fair, about 75% of them would be usable for a hobbyist, but in a production paste/pick-and-place/reflow line, they were not usable.I think PCBWay is fine for hobbyist stuff but the quality is definitely variable in my experience, so I am skeptical of using them for business/production use when you don't really have the option of getting an obvious bad batch of boards that should never have passed QC. Having said that, PCBWay/Anson has been pretty receptive to wanting to improve QC, so I will try them again anonymously and see how things go.As for the OP - can you at least back up your assertions with some documentation? To other EEVBloggers, it's not unreasonable that he would know they shipped to the wrong address - if he has tracking info (which he would get from the shipper), it would show if it was delivered to a different country/city which would indicate a wrong address. Also, he could call the carrier which would be able to tell him the delivery address listed on the paperwork, and usually that info is available online. However - it's a bit suspicious that you would come here solely to post this to trash PCBWay and promote another supplier. So I really think you ought to back it up with some kind of proof or else your story isn't going to be taken all that seriously, I think.

author: zeqing
author_rank: Regular Contributor
timestamp: August 04, 2017, 10:09:07 am
content: first time to the here, this post seems to be a quarrel for the 2 PCB vendor, i believe you intended for money. actually there are much more PCB vendors in China, indeed they are cheap. seeed/itead/NOA labs/Makerfabs,etc.... actually maybe they use the same final PCB factory , so actually the same quality....

author: David_elec
author_rank: Newbie
timestamp: August 10, 2017, 06:34:06 am
content: This is David from Elecrow and I'm sure that this post is not from Elecrow employee. And I searched the order history and Niccolo Calandri placed several orders at Elecrow. Please see the attached picture.And I think that your guys can ask the forum manager to prove this.I think that the story should be that the project manager Mike ask him to recommend Elecrow to his friends and Niccolo post his experience here. Much appreciate him to support Elecrow all the time.I don't know PCBWay do good or not.I see that pcbway's website link leaved under a lot of Elecrow's customers' blog/video reviews. These comments may leaved by PCBway's Customers and I can't say something.But,@ansonbao please stop use Elecrow brand name as keyword to place advertisement on google search.Now Elecrow needs to pay extra $1000 to google every month as you used Elecrow keyword to place advertisement.