Siglent today - late Jan 2022 - Page 1
Forum section: electronics / testgear

author: swmcl
author_rank: Contributor
timestamp: January 29, 2022, 08:44:25 pm
content: Hi all,I'm one of those guys who sits in a dark environment building inventions with a hope that one day they might turn into something that someone wants ...My personal work is such that I am pretty much certain I will need to setup an "in-house" testing lab for conducted and radiated emissions. I'm now looking into Siglent equipment and also Tekbox.I have some general questions relating to Siglent to start out.1. Are the Siglent products the same (as far as you know) across regions ? ie. is a spectrum analyser from the US or EU going to be the same as one from Asia ? Does it matter where I buy the units from ?2. Is the warranty a worldwide warranty ?3. How is the Siglent customer service and the after sales service reputation holding up ? Is the community saying nice things in a general sense ? I guess that extends to the product reliability also.4. I refuse to use Windows OS in my work. I am already using Linux in all my work so far. Is there software (paid or free) that can be used on Linux with Siglent spectrum analysers in particular that you know works ?Cheers to you all and thanks in advance.

author: tautech
author_rank: Super Contributor
timestamp: January 29, 2022, 10:56:47 pm
content: Good questions.1. Everything available to western markets is the same as many/most that are also China models however there are some China ONLY models as rebranding agreements limit Siglent to only sell these in China. Mostly these are sold to the west as LeCroy's.2. Yes for original purchaser with proof of purchase that needs to be transferred to any further owners while within the warranty period. See here:https://siglentna.com/service-and-support/warranty-information/3. Mostly this applies to the quality of your local supplier however some matters are beyond their capability and products need to go to an authorized service center. There are a few members such as us that can help on such matters.4. Some models have inbuilt webservers that work with any browser so the PC OS is of no concern. These permit remote instrument control and also offer a SCPI command page for script control.Threads of alternative programs that work with many Siglent instruments are here:https://www.eevblog.com/forum/testgear/program-that-can-log-from-many-multimeters/https://www.eevblog.com/forum/testgear/open-source-lxi-tools-and-liblxi-v1-0-released-for-gnulinux/

author: swmcl
author_rank: Contributor
timestamp: January 30, 2022, 02:36:16 am
content: Many thanks Tautech.I don't think I'd have found those threads with my search terms.I'm looking at the Siglent SSA3000X-R series. I don't think they have webservers which is a pity.In the warranty information I see this: "Product purchased from outside the SIGLENT network will be serviced by the selling agents and not SIGLENT Technologies."How do I find out whether a supplier is within the SIGLENT network ??Cheers.

author: tautech
author_rank: Super Contributor
timestamp: January 30, 2022, 03:51:12 am
content: Quote from: swmcl on January 30, 2022, 02:36:16 amThey certainly do, SSA3kX+, SVA1kX and SSA3kX-R all have webservers.One of our beta tester opened a port to his SVA1015X in Oregon and a I was able to make adjustments to it and grab screenshots from here in NZ.Member hendorog has a SSA3075X-R across town from us and I've remotely controlled that too.Quotehttps://int.siglent.com/map/

author: swmcl
author_rank: Contributor
timestamp: January 30, 2022, 04:49:51 am
content: I think I'd better Pm you if you don't mind.

author: nctnico
author_rank: Super Contributor
timestamp: January 30, 2022, 11:55:40 am
content: In my experience service level depends greatly on who you are buying from. First look at reputation and then at price.

author: swmcl
author_rank: Contributor
timestamp: January 31, 2022, 01:05:37 am
content: Yes nctnico I agree. Much the same as insurance. You pay upfront but hope to never use it.

author: swmcl
author_rank: Contributor
timestamp: February 01, 2022, 10:06:09 pm
content: Does anyone know how the 40MHz analysis option is enabled ? I can't see on various supplier website how this option is paid for. Is it a hardware change or can it be done after the unit is purchased ?

author: 2N3055
author_rank: Super Contributor
timestamp: February 01, 2022, 10:26:00 pm
content: Quote from: swmcl on February 01, 2022, 10:06:09 pmSSA3000XR-RT40 license