not available for sale in your country. on TME, why - Page 1
Forum section: electronics / testgear

author: nour
author_rank: Frequent Contributor
timestamp: December 16, 2015, 08:29:21 pm
content: I have noticed some products on TME website labeled as"This product is not available for sale in your country."almost all keysight products are labeled the sameI sent them asking about the reason but the haven't replied yet!does anyone have any idea WHY?

author: PedroDaGr8
author_rank: Super Contributor
timestamp: December 16, 2015, 08:35:33 pm
content: Quote from: nour on December 16, 2015, 08:29:21 pmLikely there is a specific authorized distributor for your country and Keysight requires you to go through them.

author: 0xdeadbeef
author_rank: Super Contributor
timestamp: December 16, 2015, 08:38:02 pm
content: There might be other concerns foor Saudi Arabia, but if it soothes you, I'm also not allowed to order some German products as a German living in Germany from tme.eu.And hey, this is the European Union and all.I suspect some manufacturers have specific agreements with local distributors and therefore forbid TME to sell their stuff in that specific country.It's quite the opposite of free trade and I'm not sure if this is covered by European treaties, but yeah well.

author: nour
author_rank: Frequent Contributor
timestamp: December 16, 2015, 09:15:15 pm
content: what would happen If I bought this device from TME which is not allowed by TME to ship to my country and asked someone to ship it to my country would the customs reject it?does it worth the try ?because yes we have Keysight distributor here in Saudi Arabia but his price is extremely high say the double for most of the instruments

author: nowlan
author_rank: Frequent Contributor
timestamp: December 17, 2015, 09:11:14 am
content: You'd get slugged EU tax/vat if delivered to someone inside the EU. THen what ever import duties SA apply.

author: tszaboo
author_rank: Super Contributor
timestamp: December 17, 2015, 09:18:41 am
content: Quote from: nour on December 16, 2015, 09:15:15 pmI've also noticed that the oil you dig up there is being sold here 20 times the price.

author: fanOfeeDIY
author_rank: Unknown
timestamp: December 17, 2015, 01:14:32 pm
content: Unfortunately many on-line shopping site restricting shipping products to different country.Even the Amazon is the same. this is the notice."The following types of items can’t be shipped to buyers outside the U.S.: video games, toy and baby items, electronics, cameras and photo items, tools and hardware, kitchenware and housewares, sporting goods and outdoor equipment, software, and computers."I am not quite sure of the reason but probably for restrictions caused by local distributors, warranty support matters or legal reason.But it is possible to purchase them if you type in the address in the same country of the on-line shopping site,which could be your friend's address and ask to send the item to you later.You could ask you friend or there are some companies who do the service for you with some charge.The issue is that if the item you received has a problem, the local dealer will not help you.You have to contact where you brought from which might be difficult to have a good service if you live in different country.

author: nour
author_rank: Frequent Contributor
timestamp: December 17, 2015, 01:17:52 pm
content: Quote from: NANDBlog on December 17, 2015, 09:18:41 amoh, I see you are following upBTW I am just working and living in Saudi Arabia and I am not following really oil market anyway, so don't carethey have replied my email"We dont have trade rights to sell these products to Asia"

author: tooki
author_rank: Super Contributor
timestamp: December 17, 2015, 02:04:33 pm
content: Quote from: nour on December 16, 2015, 09:15:15 pmSwitzerland is often in exactly the same situation. (Not as bad as it used to be, but it's still bad.) Yes, you can use a reshipper, and as long as the item is legal and properly documented, customs will let it in, and just charge you whatever customs duty is required.The real issue you may run into is that many companies will not provide warranty service to products purchased abroad. (This is really common in the camera industry, for example.) For example, if I buy a Nikon lens from a Vietnamese vendor and have it shipped to me, Nikon Switzerland will not honor the warranty. So if it breaks, I would have to send it back to Vietnam for servicing. With some companies, the policy is even more complex, e.g. if you buy their product in a foreign country while traveling in that country, they'll honor the warranty, but if you order the same item from that same foreign country by mail, shipped to your home, they will not honor the warranty... ::sigh::Some companies' warranties are valid worldwide (e.g. Apple, with the possible exception of iPhones due to different countries using different SKUs due to mobile chipset differences), but don't count on it. I honestly have no idea what Keysight's policy is.

author: Keysight DanielBogdanoff
author_rank: Unknown
timestamp: December 17, 2015, 06:46:58 pm
content: Daniel from Keysight here. Our warranties are based on the model + serial number of the product. You can check your warranty info here: service.keysight.com/infoline/myk/warranty.aspxThe first warranty term is: "Each Product will receive a global warranty. A global warranty includes the standard warranty for the country of purchase. If a Product is moved to another country, the destination country´s standard warranty will apply except for on-site warranty where Keysight does not have an applicable Product specific support presence or authorized representative in that country."With regards to the TME page and Keysight product availability, it's likely either a contractual term/condition, a local government restriction, or a business decision by them to not sell to that region.

author: bson
author_rank: Unknown
timestamp: December 17, 2015, 07:05:18 pm
content: The vendor only has an agreement to be an authorized dealer in a specific region, and as part of this agreement can't sell outside it.

author: v8dave
author_rank: Regular Contributor
timestamp: December 18, 2015, 04:23:29 am
content: Quote from: PedroDaGr8 on December 16, 2015, 08:35:33 pmThis is the one thing that annoys me at times as I often find that the local distributor tries to rip me off with pricing.I recently looked to get a Megger TDR900 and the overseas place would not ship here. It was $321 plus shipping plus duty so somewhere around $475 landed. I found a local supplier who wanted the equivalent of $1070 for it. I eventually tracked a used demo one on eBay and paid $370 landed.

author: hendorog
author_rank: Super Contributor
timestamp: December 18, 2015, 11:43:31 am
content: Quote from: nour on December 16, 2015, 08:29:21 pmQuote from: Keysight_DanielBogdanoff on December 17, 2015, 06:46:58 pmSurely your organisation should be able to quickly and accurately answer a question such as this.I had a similar experience as posted here. It makes me wonder if Keysight understands its own rules.

author: PedroDaGr8
author_rank: Super Contributor
timestamp: December 18, 2015, 11:59:12 am
content: Quote from: hendorog on December 18, 2015, 11:43:31 amMany of the people from Keysight that post on here are engineers, not sales/legal. When I worked at a larger company I didn't know all of the rules that sales, finance and legal faced. Let alone a single individual client.

author: Unknown
author_rank: Unknown
timestamp: December 18, 2015, 01:36:57 pm
content: I encounter this all the time when I do shopping in The USA.I use a mail forwarding site called bongo,www.bongous.com= US and EU mailbox address.There are loads of retailers and on-line shops that don't ship outside of the USA/EU due to tax laws +++But, if you get a US/EU mail forwarding address, you simply put that address into the order form in stead of your own, and they will handle shipping and any tax/vat that you need to pay.Easy, and fast, they usually ship via DHL to me, 2 days from their US warehouse until someone delivers it to me in Northern Norway! lolI guess they have sites all over the world, so you get several mail forwarding addresses.If the seller refuses your foreign payment for some reason, you can even have bongo do the payment for you, with a US credit card