RS components late delivery - Page 1
Forum section: electronics / general

author: Deathwish
author_rank: Unknown
timestamp: July 30, 2015, 11:20:51 am
content: Last friday I ordered some 0.5 solder from RS, it stated it was in stock for next day delivery, I hoped but really knew it would not get here till monday and so made sure I stretched what I had left to last till it arrived. I then received a notification of my order on Sunday through their system. On the 27th I then got another saying it was for delivery yesterday. I spoke to them to ask if it was being delivered or not as I was behind in my work. I was told it was NOT in stock and had to be sent from Germany, I asked why I was not informed of this so I could get some elsewhere rather than keep waiting, the excuse I got was I should have been told by the web team. Today I still have not got any solder and yet another email late last night to say yet again it had been despatched and a parcel force number that parcel force can not trace. Talk about shoddy.

author: SeanB
author_rank: Super Contributor
timestamp: July 30, 2015, 06:18:29 pm
content: I ordered a spare from Karcher, and it was supposed to be delivered mid month. Turns out that they are out of stock, and are waiting for the OEM to supply them so I would only get it September.......... They are busy stripping a new machine to get the parts to fix my one, so I will be working on the weekend, while they will have a non working machine for 2 months. Spares cost around half the price of a new machine.At least Karcher still stock spares for the machines, though the most common faults are still power switches that fail. Pretty expensive as well, and the replacement will still likely only last a year in regular use, unless they have done an internal redesign on them to reduce the failure rate.

author: Deathwish
author_rank: Unknown
timestamp: July 31, 2015, 11:45:19 am
content: It is now a week since I ordered this item from RS. Still no sign of it, I cant order a replacement till it comes as I am saving pennies to get one of Kev's HP bench meters. It still tells me they cant track it !! so having been told it is being delivered a few days ago it is missing and RS are ignoring the problem.http://www.parcelforce.com/track-trace?trackNumber=PBDF1570525001

author: Bob F.
author_rank: Regular Contributor
timestamp: July 31, 2015, 11:59:17 am
content: I gave up on RS years ago - not least because it takes 5 minutes to find anything on their site. Farnell is much easier to deal with (tho your roll of solder is liable to arrive cable-tied to a pallet).It may not be trackable until the package reaches the UK - I have had that issue in the past, but that was not with Parcelforce so IDK.Any way you slice it, it is stupidly late so I'd try to cancel it and buy elsewhere.

author: Deathwish
author_rank: Unknown
timestamp: July 31, 2015, 12:04:55 pm
content: I took a look at their returns / cancellation terms, might as well pay and then not bother ordering from them ever again

author: Deathwish
author_rank: Unknown
timestamp: August 03, 2015, 09:17:07 am
content: info: at 10:07:50Please wait for an agent to respond.info: at 10:07:52You are now chatting with 'Mark'Mark: at 10:07:56Welcome to RS, you are through to Mark. Thank you for choosing our live chat channel. How can I help you today?garry williams: at 10:07:36Can you please tell me where my order of over a week ago is ?.Mark: at 10:08:38I'm sorry Garry, can you give me the RS order reference please?garry williams: at 10:08:00RS reference number 130159074Mark: at 10:11:53This item is coming from Germany for you Garry. It has been dispatched but with the problems at Calais there have been delays unfortunately.garry williams: at 10:12:40Mark I know it is not your problem personally and so nothing I say is aimed at you but the company. It isnt good enough is it really, over a week for solder , and meanwhile I am behind in work. is there an equivalent they can send me instead ?Mark: at 10:15:04You would have to place a new order for this Garry, and just refuse delivery of the first order. I'm just having a look for anything here.garry williams: at 10:14:43Ok, I also do not see why it is coming via calais, what is wrong with hamburg if it is coming from Germany.garry williams: at 10:15:05I will give it another day then cancel the order .

author: lewis
author_rank: Frequent Contributor
timestamp: August 03, 2015, 05:56:10 pm
content: Order from Farnell / Rapid, cancel order with RS.Or ring up the Solder Connection on 01291 624400, tell them you're a multinational, and that you want a sample of their Telecore HF-850 (160653) which is 0.4mm dia, SAC305 Pb-free.They're in Chepstow which might be your neck of the woods.

author: Deathwish
author_rank: Unknown
timestamp: August 03, 2015, 06:15:10 pm
content: Chepstow is in south Wales where all the Englishmen wanting to be "pretend" Welshmen live as the north is very much much Nationally Orientated.As for my solder , I am getting seriously annoyed , the stuff I have here has as much shine to it as a pair of squaddies boots after a 100 mile tab in the mud, and flows as well as the Thames trying to go up river

author: lewis
author_rank: Frequent Contributor
timestamp: August 03, 2015, 06:26:38 pm
content: Sometimes shit happens.Not sure why anyone would want to pretend to be a Welshman.....I'll get me coat.

author: Deathwish
author_rank: Unknown
timestamp: August 03, 2015, 06:38:13 pm
content: Real Welshmen don't wear coats, they hug sheep.

author: KJDS
author_rank: Super Contributor
timestamp: August 03, 2015, 07:27:24 pm
content: Bugger, only just seen this, if I'd seen it earlier I'd have stuck some in the box for you.

author: Deathwish
author_rank: Unknown
timestamp: August 03, 2015, 07:39:17 pm
content: No worries Kev, I just ordered some stannol on a next day delivery, lets see if it has to come via china then Calais shall we.....

author: bookaboo
author_rank: Frequent Contributor
timestamp: August 03, 2015, 08:02:17 pm
content: In defence of RS they do deliver next day 99% of the time, of course Murphy dictates the 1%.Their website is crap in comparison to Farnell, in fact it's crap compared to just about anything.

author: SeanB
author_rank: Super Contributor
timestamp: August 03, 2015, 08:05:02 pm
content: You winging about not being there same week, and here I am thinking 6 weeks for delivery in the post is good.....

author: Deathwish
author_rank: Unknown
timestamp: August 03, 2015, 08:31:14 pm
content: No,it was about how they told me it was in the UK originally and on a next day delivery, then told me it was coming from Germany but had not told me that originally and to be delivered the next day after I spoke to them then telling me it was being held up by Calais. If they had told me at the start it was coming from Germany I would of got another brand they had in the UK.

author: Deathwish
author_rank: Unknown
timestamp: August 04, 2015, 02:46:32 pm
content: right, today ParcelFarce claim they attempted delivery of my latest order of solder to tide me over till the other one got here, they claim they left a card saying to collect from the post office as I was not in, they made a big mistake as they claimed to have attempted delivery at exactly the same time Kev's delivery to me via UPS turned up and I sent that proof to RS, they also claimed that my door number was not on the parcel and as I said to RS how can they then claim to have left me a card ?. RS in fairness have been on to them, and also have told me they are sending me free yet another overnight delivery at no cost to myself and if the other order from today turns up to keep that as well.Parcel farce are using the calais problem as a means of screwing up deliveries and RS are not happy.

author: Bob F.
author_rank: Regular Contributor
timestamp: August 04, 2015, 03:30:07 pm
content: Well, I learned somethng new today: Parcelfarce have started looking for excuses to explain their incompetance. Never known them bother with any of those before

author: Deathwish
author_rank: Unknown
timestamp: August 05, 2015, 11:32:27 am
content: The saga continuesparcelforce@parcelforce.co.uk12:15 (13 minutes ago)to meHello GarryThank you for your email.I am sorry to hear of the problems experience with your parcel; I have checked the driver's GPS to see if they were by your address at the time of the failed delivery, which places them 0.1 mile away / 2 minutes walk, so they were in the right location however it is not possible to know from that if the driver did attempt directly at your property. If they did not, then I apologise again for this.At present, your parcel is held at -Holywell50 High StreetHolywellCH8 7AA01352 719167If you do wish to arrange a redelivery, you can do so via -http://www.parcelforce.com/help-and-advice/receiving/redelivery-optionsShould the parcel remain unclaimed, this will be returned to RS Components.If you need help with anything else please reply to this email or if you would prefer to speak to one of our advisors please call 03448 00 44 66. Calls are charged at national rates.Kind regardsAlistair Bradley - Email Team-----------------garry williams12:25 (3 minutes ago)to parcelforceI do not accept that sorry, I was left a message on the tracking site to say the customer had been advised to collect from the local post office, however there was NO card to do so, the local post office refused to let it go without such and my carer ( I am disabled ) had to return without it, likewise I proved to RS that I was at home at the EXACT time your driver claimed to have tried to deliver it as I had proof from UPS that they managed to deliver a parcel to me at that exact time as claimed by your driver, see this linkhttps://www.interparcel.com/tracking.php?action=dotrack&trackno=951189472594. According to RS who contacted your firm it was meant to be redelivered by arrangment with them and you. I await to see if it indeed is. I have now got 3 parcels that have gone missing with your service. PBDF1570525001 , PBDF2363382001, and a catalogue that it was also claimed a card was left for some months back that was unclaimable as there was no card left.If your drivers can claim to leave a card then they can walk up the stairs to myflat and deliver the items, my door is always open because of carers and nurse coming and going. The excuse is not good enough.I wait to see if my parcel that was sent last night PBDF2468343001 arrives today, or if your driver is once again to lazy to try. My door is wide open.GarryWilliams

author: Deathwish
author_rank: Unknown
timestamp: August 05, 2015, 11:37:49 am
content: Actually, I find the Calais excuse a waste of time, after all illegal immigrants are arriving faster than ParcelFarce packages and they neither have GPS or personal transport, so annoyed at this fiasco.

author: fcb
author_rank: Super Contributor
timestamp: August 05, 2015, 11:42:35 am
content: I've been using Farnell for years, I gave up on RS's website along time back. Recently I started ordering the odd thing from them and have to say the deliveries have been spot on (which is more than can be said from Farnell recently).I've also lowered my spend with Rapid over the last year (since Conrad bought them) - difficult to put my finger on why. Although I did use the trade counter (which is <30mins away) the other Saturday morning.

author: Deathwish
author_rank: Unknown
timestamp: August 05, 2015, 11:44:08 am
content: Funny enough, I order from Farnell and they have never failed to deliver !, weird isn't it.

author: VK5RC
author_rank: Unknown
timestamp: August 05, 2015, 12:04:19 pm
content: Don't couriers drive you crazy! Bizarrely down under I have found the converse, RS are cheaper and deliver quicker than Element 14 (Farnell) in Aus. RS once sent me the wrong part, admittedly it was one digit off in their part number and was a very similar product (an analogue ammeter), they sent a replacement and said keep the other part.

author: Deathwish
author_rank: Unknown
timestamp: August 05, 2015, 12:18:04 pm
content: woohoo I have solder at last, last nights delivery came, showed the guy the tracking info for the other one and he is writing a card out to go and get yesterdays at last....

author: tautech
author_rank: Super Contributor
timestamp: August 05, 2015, 12:45:23 pm
content: Eeeeek, what you done to yourself Gary, something's happened to your profile.You been on the IPA again?

author: Deathwish
author_rank: Unknown
timestamp: August 05, 2015, 12:48:54 pm
content: Quote from: tautech on August 05, 2015, 12:45:23 pmNope, I thought I would frighten you to death. Also let you see I really am old

author: tautech
author_rank: Super Contributor
timestamp: August 05, 2015, 12:56:01 pm
content: Quote from: Deathwish on August 05, 2015, 12:48:54 pmTurn back the clock please, we liked the old Death, especially the hairy one.

author: SteveyG
author_rank: Unknown
timestamp: August 05, 2015, 01:00:53 pm
content: Never had a problem with RS, but Farnell are constantly not dispatching orders placed well before the cut-off time. I always make a point of calling up to find out what's happened, and it's always a "service failure" or "agency workers". I've given up on Farnell now unless RS don't have stock, most of the time RS are cheaper these days anyway.

author: Deathwish
author_rank: Unknown
timestamp: August 05, 2015, 01:08:32 pm
content: Quote from: tautech on August 05, 2015, 12:56:01 pmI know, it is almost as scary as having siglent kit on my workbench ......Quote from: SteveyG on August 05, 2015, 01:00:53 pmI like cheap and its why i order from RS but PF was getting me so angry as I was piling up work and had no solder thanks to their ineptness, i now have 2 reels of solder here and another coming from Germany, so hopefully I wont run out soon, i had about 10" of naff chinese junk that was dull, and did not want to flow and it was a pain to use so binned it.

author: Redeeman
author_rank: Contributor
timestamp: August 05, 2015, 01:44:43 pm
content: Couriers can be insane.my personal experience in denmark is that DHL can be some of the worst bar none. almost every time i have received packages sent via DHL, they have just stuck a package slip in my mailbox claiming failed delivery attempt, even when i am obviously home.on one occasion, i really really needed the package, so i figured i would make sure they couldnt pull this, so i was waiting by the door from 9:00 in morning (i know the earliest they are here is usually 11:00, so i wanted to make sure). i naturally check the mailbox at 9:00 and nothing is there. Now i should say, my mailbox is mounted slightly incorrectly on my house, so it makes a big squeeking noise when you open it, unless you open it very very delicately and slow, and same with closing. furthermore my door (where mailbox is right next to) is right out to sidewalk, and my door has frosted glass, so I can clearly see and hear when someone is parking a car/truck, and is standing or walking by my door. anyway, so i sit on the stairs (which are right in from the door) waiting for the DHL guy, opening the door to check every 10 minutes if he should have somehow been there. at around 11:30 i do my check again, and sure enough, there is a yellow label with white edges from DHL saying they failed delivery at 11:26.I have been thinking long and hard about how they have managed this feat, and I can only conclude it has gone down like this1: the DHL guy parks some distance away from my house on the road, to the left (so he doesnt have to pass by my door)2: the DHL guy sneaks slowly, making sure not to make noises up to my mailbox, making sure not to step in front of the frosted glass door revealing himself3: the DHL guy SLOWLY sneaks the mailbox open, carefully drops the paper in, and SLOWLY closes the mailbox4: the DHL guy sneaks awayI suspect the DHL drivers in Denmark are not employees, but rather independent drivers that get paid for each delivery attempt, i simply cannot see any other reason for this insanity

author: Deathwish
author_rank: Unknown
timestamp: August 05, 2015, 01:54:45 pm
content: wire a wireless ringer to the gatepost or mailbox door.

author: fcb
author_rank: Super Contributor
timestamp: August 05, 2015, 04:33:25 pm
content: Wow DHL...We have video of the DHL driver (not an agency! he was driving the yellow van in full livery) nicking my wife's iPhone a few years back outside our factory (she dropped it ten minutes earlier).

author: Deathwish
author_rank: Unknown
timestamp: August 06, 2015, 10:05:42 am
content: Wait for it, the latest installment of the solder chase. RS tell porkies..... Also tried to tell me they could not ship from Germany as it was solder until I said cancel the order and refund please.Please wait for an agent to respond.info: at 10:40:04You are now chatting with 'Leanne Dempster'Leanne Dempster: at 10:40:41Welcome to RS, you are through to Leanne Dempster. Thank you for choosing our live chat channel. How canI help you today?garry williams: at 10:40:51Leanne can you get someone to sort out this order I madeRS reference number130159074 . I received an email from parcel force stating it is stillwith the shipper ?.parcelforce@parcelforce.co.uk 10:23 (16 minutes ago) to me Dear Garry Please accept my apologies for the problems that you have experienced with the delivery of your parcel PBDF2363382001 and any disappointment this has caused you. I acknowledge your dispute relating to our attempted delivery, and given your comments, I have alerted the management team in the Deeside depot. We are always eager for feedback, and this type of failure will be used to ensure service levels checked and restored. Should corrective action be necessary, the depot management team will implement this locally, and raise it as a training issue with the driver. You would need to speak with the sender direct with regards to parcel PBDF1570525001 as our records show the item is still with the shipper.If you need help with anything else, please reply to this email, or contact the depot on the number listed above. Calls are charged at national rates.Glenys Veira - Email TeamHi GarryLeanne Dempster: at 10:42:07Please bear with me while i digest thisLeanne Dempster: at 10:46:06I will re despatch your order to you it appears it has not left rsgarry williams: at 10:45:42Thank you Leanne.Leanne Dempster: at 10:46:45please bear with me while i process thisLeanne Dempster: at 10:48:57part number is out of stock until September, i can however source it from our branch in Germany where you will have delivery within 3 working daysLeanne Dempster: at 10:49:011047432garry williams: at 10:48:51That will be fine from Germany as I dont want to wait till september.Leanne Dempster: at 10:56:05Unfortunately i cannot source it from Germany as it is solder it wont allow me to change the route on the systemgarry williams: at 10:56:11Then why was i told it was coming from Germany last time ?. I think I will just cancel the order and can you issue a refund to my debit card. I will order it elsewhere.Leanne Dempster: at 10:58:31I have manged to change thisLeanne Dempster: at 10:58:44Order will be delivered on Mondaygarry williams: at 10:58:14Thank you Leanne.

author: tautech
author_rank: Super Contributor
timestamp: August 06, 2015, 12:34:48 pm
content: ReallyRetards.

author: Deathwish
author_rank: Unknown
timestamp: August 06, 2015, 12:42:14 pm
content: Hopefully it will get here on monday, if not then i will have to stop ordering from RS.

author: Deathwish
author_rank: Unknown
timestamp: August 06, 2015, 12:59:52 pm
content: Muahahaha the lies keep coming.Lee Willett <lee.o.willett@parcelforce.co.uk>13:56 (2 minutes ago)to me, CraigGood afternoon Mr Williams,I would like to apologise for the inconvenience caused during the delivery, I have managed to speak to the driver regarding the delivery and unfortunately he was unable to gain access to the address due to the address being flats hence why our driver being unable to leave a card.Once again I sincerely apologise for the inconvenience and if there is anything we can do in future i.e. only delivering to your address and not the post office or if there is a number we can use to gain access I would be most grateful.Kindest RegardsLee WillettDelivery and Collections ManagerParcelforce WorldwideDeeside LD**********************************************************************This email and any attachments are confidential, and may be legally privileged, and are intended for the addressee only. If you are not the named recipient, you must not use, disclose, reproduce, copy or distribute the contents of this communication. If you have received this in error, please contact the sender and then delete this email from your system. The content of emails sent to or from a Royal Mail Group account may be scanned to protect the security of our systems, to ensure the use of our systems is in compliance with Royal Mail Group policies or to protect confidential information.ROYAL MAIL GROUP LIMITED registered in England and Wales at 100 VICTORIA EMBANKMENT, LONDON EC4Y 0HQ with the registered company number 04138203**********************************************************************garry williams <gaxxxxx@gmail.com>13:59 (0 minutes ago)to Lee, craig.williams1I am sorry but how many more excuses are your drivers going to make ?. The property has an open drive to it and an open car park at the rear, there are NO locked doors to stop or block entry. The regular postman has no problems and neither do other courier firms. Funny how UPS and Hermes never have a problem delivering either.

author: Deathwish
author_rank: Unknown
timestamp: August 06, 2015, 01:22:55 pm
content: to Lee, craig.williams1PS. Yesterdays driver managed to find me and deliver, he also managed to find the letter boxes on the OUTSIDE walls of the property, what angers me most is the continued lies as excuses by your drivers, and the fact he left a message on the tracking site that he had left a card telling me to collect from the local post office that according to him now he could not leave as he could not access the letterbox, so my parcel would have been returned without my knowing it had arrived. maybe you should come take a look for yourself at the propertyWhen in a hole STOP digging.