Ordering from Reichelt (Germany) from the USA? - Page 1
Forum section: electronics / general

author: pac1085
author_rank: Regular Contributor
timestamp: April 30, 2025, 11:42:03 am
content: Hi,I'm curious of others experiences ordering from Reichelt and getting items shipped to the USA?I'm building a Roetest vacuum tube tester which was designed by someone in Germany. His parts list CSV is all Reichelt part numbers and it's easier to just order from them than it is to cross reference the parts with stock at Digikey/Mouser. Also, their prices are cheaper, and they have a few European style connectors that aren't sold regularly in the states that I need to complete the project.Anyways, I placed the order with Reichelt and the process is strange. They don't ask for payment at checkout, but send you a final invoice and a link to pay a few days later. I received that and completed the checkout using PayPal. It looks like PayPal did an authorization and sent it back to them to complete checkout. This was last Friday and I haven't heard anything since. I've sent them an e-mail asking for an update with no reply.Is this normal?I see they have a phone number but their hours are only until 11:30AM German time, so I will have to wake up early to try and call them....once I find a cheap way to make international calls.Thanks!

author: Roehrenonkel
author_rank: Frequent Contributor
timestamp: April 30, 2025, 02:26:20 pm
content: Hi pac1085,are you sure you want to spend your money on that toy?The software/database is not bad, but the hardware is imho crap.No current-limiting on the supplys,no grid-current measurement etc.Even the Amplitrex is a better investment.Best regards

author: pac1085
author_rank: Regular Contributor
timestamp: April 30, 2025, 04:45:16 pm
content: I already bought the main kit and it arrived, so I'm committed at this point. Amplitrex didn't seem worth it to me. Also, AT1000 max filament voltage 12.6? I would like to use it on TV tubes as well with higher filament voltages. I like how you can trace ultralinear curves with it too.This site shows that it has Grid current measurement at least with v10 and up? Not sure about the current limited supplies. The V11 manual says all of the supplies are current limited, but you must mean being able to set a specific limit for the various parameters?https://www.jacmusic.com/Tube-testers/Digital-Testers-Compare/FRAMES/COMPARE-INDEX.htmI have a Tektronix 570 as well, but this will be a nice addition.

author: Roehrenonkel
author_rank: Frequent Contributor
timestamp: April 30, 2025, 05:35:25 pm
content: Hi pac1085,you'r right, adjustable current-limit was what i was thinking about.And you'r right again with the grid-current-measurement (i stopped following RoeTest at V5 or 6),but i wonder what resolution and range. 12 Bit is so "dark-age". ;->Reichelt was much better a few years ago, sometimes even AliX is faster.....I guess they grew too much too fast.Best regards and good luck

author: jfiresto
author_rank: Frequent Contributor
timestamp: April 30, 2025, 07:29:34 pm
content: Quote from: pac1085 on April 30, 2025, 11:42:03 amHave you tried calling them later? I have never had trouble reaching Reichelt during the usual business hours, say, to -1700 Mo-Th and -1500 Fr.Toolani.com shows they would charge $0.10 for a connection and then $0.026/minute.

author: pac1085
author_rank: Regular Contributor
timestamp: May 02, 2025, 07:02:37 pm
content: They finally shipped my order. Ordered 4/23 shipped 5/2. Not horrible I guess. I am spoiled by Digikey/Mousers' same day shipping.I would have felt better if I got some sort of order confirmation after sending the PayPal payment. I was afraid they might not have processed it correctly or something, so didn't want to just wait around wondering.Thanks for the feedback

author: jfiresto
author_rank: Frequent Contributor
timestamp: May 02, 2025, 08:21:04 pm
content: Quote from: pac1085 on May 02, 2025, 07:02:37 pmIf you gave them an email address, you should have received two message, one listing what you ordered, and another listing what they shipped. Confirmation of payment is generally redundant: you should have gotten that from Paypal and I get that when they electronically debit my bank account (as they ship).

author: jfiresto
author_rank: Frequent Contributor
timestamp: May 26, 2025, 04:59:08 pm
content: I had some fun ordering fromReichelttoday. I started checking out, entered my customer number and ended up with this page (except in German and with my customer number):When I clickedLogin, the system ignored theCustomer number, instead "clicked"Continue, and sent me to the page for becoming a new customer.I tried to report the issue toReicheltbecause some of their people do listen. No such luck this time. Perhaps a helpful person there will see this.