Siglent SDM3065X Multimeter won't boot. - Page 1
Forum section: electronics / testgear

author: DarF
author_rank: Newbie
timestamp: June 10, 2024, 04:22:43 am
content: Hello!I hope this is the right place to post this. I bought a Siglent SDM3065X in September of 2020. I had to put it away for a while. It was sitting upright (on its back "feet") on the floor behind a desk. Out of the way. Recently it was time to put it back to work. It gets to the initial boot splash screen and doesn't go any farther into the boot process. It has not been hacked or modded in any way. It just sat back there and collected a little dust. I have searched online for a way to do a reset, but it has to be running to do so. I can't find any factory reset from boot. I wanted to in the hope that maybe some out-of-range data is hanging it.I can't afford to send it in for repair in the foreseeable future.Any ideas?Any help appreciated!

author: TheDefpom
author_rank: Frequent Contributor
timestamp: June 10, 2024, 04:55:32 am
content: Have you tried unplugging the usb flash drive, if you have one installed.I believe you can hold down one of the buttons during power on to force a reset, I could be remembering that wrong though, it isn’t something I’ve had to do.Might also be worth checking that the usb port didn’t have anything drop into it and short out the connections.

author: tautech
author_rank: Super Contributor
timestamp: June 10, 2024, 05:29:05 am
content: Quote from: DarF on June 10, 2024, 04:22:43 amIt's a boot freeze.Pop me a PM with your email and we'll fix it up and get the latest firmware in it.

author: Muttley Snickers
author_rank: Unknown
timestamp: June 10, 2024, 06:35:23 am
content: A boot freeze is now my favourite feature.

author: tautech
author_rank: Super Contributor
timestamp: June 10, 2024, 07:20:11 am
content: Quote from: Muttley Snickers on June 10, 2024, 06:35:23 amSo how is that recoveredSDS1072CML+SDS1152CML+ going Muttley ?

author: DarF
author_rank: Newbie
timestamp: June 13, 2024, 11:37:19 pm
content: I'm not pushing you. I know you are probably busy. That wasn't my first post, but it was my first PM. Just checking to see that you received it.Thanks.

author: tautech
author_rank: Super Contributor
timestamp: June 14, 2024, 01:23:31 am
content: Quote from: DarF on June 13, 2024, 11:37:19 pmNo, nothing from you at all.

author: Caliaxy
author_rank: Frequent Contributor
timestamp: June 14, 2024, 02:12:33 am
content: Did it ever work?I had a similar “problem” with a Chinese signal generator (different brand though) bought from a reputable US dealer, a few years ago. Out of the box, it wouldn’t go through the booting sequence (stuck on some splash screen). Switching the voltage selector to 110Vac (from 220Vac) solved the problem

author: tautech
author_rank: Super Contributor
timestamp: June 14, 2024, 02:27:34 am
content: Quote from: Caliaxy on June 14, 2024, 02:12:33 amGood point.Siglent HQ operates at ~220VAC where for this part of the world (NZ) is near enough to our 230VAC.A while back a US member said he'd got a discarded Siglent product cheap and changed it to 110VAC and it worked just fine.

author: DarF
author_rank: Newbie
timestamp: June 15, 2024, 11:56:12 pm
content: " Nothing at all." Very funny!Thank you very much! The fix fixed it and the updater updated it.I couldn't find any of my 8GB flash drives, so I bought one from Amazon. Ordered Last night, came today! Probably for the best because any 8GB flash drive I've lost is probably 10 years minimum. Had to reformat to 4K from 16K clusters, but no big deal.Thanks again!

author: ScottW
author_rank: Contributor
timestamp: June 28, 2024, 11:33:51 pm
content: Had this same issue today, 3065X would not go past boot screen. Like the OP, this was after a long period (months?) of not being powered on.Contacted Rob / Tautech, and he had me all fixed up super fast!!! Now booted up and have updated to the latest firmware, everything looking good.So, a big shout out and THANK YOU to Rob! Absolutely fantastic to have him here helping us out!

author: Wilmer Samaniego
author_rank: Newbie
timestamp: October 02, 2024, 06:13:28 pm
content: Hi friend, I have the same problem with the Siglent SDM3065X multimeter, it gets stuck on the logo and I think it needs firmware recovery, maybe you can help me with this file or a link to contact Siglent support. Thank you very much.

author: coromonadalix
author_rank: Super Contributor
timestamp: October 02, 2024, 07:24:51 pm
content: ask Tautech member he normally help locked or un-bootable units... if its in his power ...

author: tautech
author_rank: Super Contributor
timestamp: October 02, 2024, 09:18:32 pm
content: Quote from: Wilmer Samaniego on October 02, 2024, 06:13:28 pmWelcome to the forum.Check your messages.

author: MaKe68
author_rank: Newbie
timestamp: October 28, 2024, 12:34:37 pm
content: Hi,I just ran into the same issue. Haven't used my SDM3065X since a few months and now there is only the boot screen when switching on. I have installed the most recent firmware update several months ago and it worked after that without any issue. However, since then it was sitting unused on my bench for a couple of months and today does not start anymore. If I understand correct from this thread there is a firmware fix available - at least as a first option to bring back the device normal live ... is there a link to that firmware or how can I eventually get a copy of that firmware? Any advice appreciated. Thanks.

author: coromonadalix
author_rank: Super Contributor
timestamp: October 28, 2024, 02:29:42 pm
content: send a pm to tautech, i don't think they want it in the wild ...

author: tautech
author_rank: Super Contributor
timestamp: October 28, 2024, 07:52:56 pm
content: Quote from: MaKe68 on October 28, 2024, 12:34:37 pmAfter discussion with the Siglent GM at Germany HQ I am referring all EU boot freezes their way:info-eu@siglent.com

author: gitm
author_rank: Regular Contributor
timestamp: October 28, 2024, 08:38:39 pm
content: After seeing this thread I was curious if my 11/2023 purchased SDM3065X (US) had the latest firmware. The system info screen showed V3.02.01.13 for software (is that supposed to be firmware?) but there is no explicit “firmware". Going to siglentna.com and looking up firmware downloads, the most up-to-date firmware is listed as "SDM3065X_Firmware_V3.01.01.12R1 (Release Date 04.27.23)”So, what’s up with that? Is the SW version different from the firmware version, or are they just inconsistent on naming? Regardless, siglent doesn’t mention v3.02.01.13 as a firmware/software download. Confused

author: tautech
author_rank: Super Contributor
timestamp: October 28, 2024, 08:47:01 pm
content: Quote from: gitm on October 28, 2024, 08:38:39 pmGood spotting.We sometimes see a new SW/FW version in latest units and when it's not pushed out to the public we can only presume it's to do with some HW revision requiring a SW/FW tweak to meet datasheet spec.

author: coromonadalix
author_rank: Super Contributor
timestamp: October 29, 2024, 12:29:09 am
content: we ordered an 3065x well see ...

author: MaKe68
author_rank: Newbie
timestamp: October 29, 2024, 09:41:43 am
content: Hi,I have tried sending an email to the email address @ siglent.com but the email didn't went through. For some reason, the receiving server considered the email being "spam" and rejected itHowever, I used the contact option directly on their website and that worked fine. I received the recovery files already this morning - which was indeed an ultra-fast response - and it worked. I am impressed.My SDM3065X is now back to normal operation and I am very happy being able to continue my work today.Great service of Siglent and thank you tautech for your support on this. Appreciate you.