UPS - sorry ya suck - Page 1
Forum section: electronics / general

author: Deathwish
author_rank: Unknown
timestamp: December 01, 2015, 06:20:46 pm
content: I wasn't going to say anything but it is just to good to keep to myself. Can you remember the last episode I had with couriers ?.So a friend sent me something via UPS a while back, I got notified by email it was being picked up for delivery, within ten minutes, yes ten minutes I got another email to say it was ready for pick up by me at my address..... hmm amazing I thought, that was darn fast. Too fast considering where it had originated from. So I went to look online at where it was waiting to be picked up, it would seem it was taken in the front door , lodged and loaded into the system then out the back door and back round the front door for pick up. It hadn't moved 40 feet. Oh well. it got sorted.Today another one went missing, I got notified it was on its way, sat excited waiting for my new toy to arrive and checked the web site for its progress every so often, I saw it say it was at the Deeside Depot in Flintshire loaded to the van for delivery to me today, now Deeside is 5 miles or so up the road, so I was really excited. Then a short while ago I looked and erm , hang on, WTF, did someone give my packages a magic carpet or something because , no , it cant be, it must be one of those I hate Wales packages, it is now sitting in Whitby , Yorkshire !, how in gods name did it get there, did it sneak onto the back of a lorry like a refugee ??. Sigh.

author: max666
author_rank: Frequent Contributor
timestamp: December 01, 2015, 07:41:15 pm
content: But to be fair, you'll find those kind of videos for other delivery services too

author: moya034
author_rank: Regular Contributor
timestamp: December 01, 2015, 08:13:09 pm
content: For me the best carrier has been UPS. What happens is typically one driver always covers a certain area. So if your driver is A+ you'll always get good service, and likewise if he's not so great, then you are screwed.That said, I have a box at a "UPS Store". I can get deliveries from UPS, FedEx, USPS, DHL, or even a private courier. Someone is ALWAYS there during delivery hours so no package ever gets sent back to the hub for redelivery. All my packages get signed for and safely stored until I pick them up. Haven't had a single delivery issue from any delivery service since I've had a box at the UPS Store.

author: GreyWoolfe
author_rank: Unknown
timestamp: December 01, 2015, 10:28:41 pm
content: My company has a national account with UPS. I get regular deliveries from them w/o issues and I also regularly ship with them again, without issues. I typically get the same driver (and that has changed over the years) but even when it is someone different/temporary, the level of service is still top notch.

author: Len
author_rank: Frequent Contributor
timestamp: December 01, 2015, 11:00:19 pm
content: Quote from: GreyWoolfe on December 01, 2015, 10:28:41 pmIn my experience, there's a big difference between corporate customers and private individuals, with companies like UPS & FedEx. Corporate customers get good service because they don't want to lose the account. Residential deliveries get skipped if they're late or lazy. Multiple times they've left a "you weren't here" note without ringing the bell, or not even tried to deliver and marked me as "not home". But I haven't heard of any problems with deliveries to the office where I work, and we get quite a few packages.

author: TopLoser
author_rank: Unknown
timestamp: December 01, 2015, 11:03:31 pm
content: I've shipped hundreds of packages with UPS and never had an issue. I know the drivers in my area and they are friendly and very helpful, they even give me a wave when they see me driving about. Any problems with pickups due to weather conditions and they call me and try and work out a solution. They always upgrade the service if they miss a pickup. Always a smile from them even when I have 200Kg of packages for them to pickup in the wind and rain.

author: Deathwish
author_rank: Unknown
timestamp: December 01, 2015, 11:06:37 pm
content: See, now me Ian, when i see them smile at me I just know those evil little sods are thinking "wait till your not watching us mate we are gonna play pass the parcel or footie with your boxes "

author: Monkeh
author_rank: Super Contributor
timestamp: December 01, 2015, 11:18:11 pm
content: It seems there's a common factor at work.

author: rx8pilot
author_rank: Super Contributor
timestamp: December 02, 2015, 12:47:14 am
content: I have lost >$250k with FedEx shipping high-value stuff that would show up on the other end as an empty box/case. Southwest Air Cargo completely crushed box so bad that when I finally got it, it was delivered to me in a plastic bag of small parts.All companies make mistakes and all companies have idiots and assholes that work for them. I don't think UPS sucks at all. They have lost and destroyed a lot less of my stuff than any of the other services available. They have been late and lost things, just not as much.

author: agronaught
author_rank: Contributor
timestamp: December 02, 2015, 01:39:57 am
content: I once had them lose a pallet of (highly customised) servers en-route to hong kong.I mean, how do you lose a pallet of servers ? Seriously ?

author: rx8pilot
author_rank: Super Contributor
timestamp: December 02, 2015, 02:11:12 am
content: Quote from: agronaught on December 02, 2015, 01:39:57 amA pallet of servers is worth a lot of money. Doubt they were lost any more than my high value shipments that were 'lost'. That stuff walked out the door.

author: KE5FX
author_rank: Super Contributor
timestamp: December 02, 2015, 02:13:59 am
content: Quote from: agronaught on December 02, 2015, 01:39:57 amProbably still sitting in a warehouse in Fort Meade, waiting for the NSA techs to get around to them. Be patient.

author: Paul Moir
author_rank: Frequent Contributor
timestamp: December 02, 2015, 09:07:55 am
content: Ugh, it's not the poor service that gets me, it's the annoyance. When you order from the US to Canada, Canadian sales tax must be levied. For this service, they charge a fee. Historically it was something like $50USD (yes, I have paid 50USD + tax to pay less than $2.00 worth of taxes) but now they employ a sliding scale. The problem is that was a result of a class action suit, so now they phone you at 7am to get your permission to exploit you. If you don't respond (groggly) to their crazy proposition then, your package sits in customs, over a thousand miles away, until you do.Now when the package arrives at it's destination, the receiver naturally doesn't want to accept the circa $70 COD this is going to cost, so back to the depot it goes. So you drive out to the depot, spend about 30 or 40 minutes waiting behind the irate customers who never heard of brokerage fees before and are going to extract their pound of flesh from the poor clerk. Then you get your package, hopefully intact!This, my American brothers, is why we do not buy from you when you ship UPS. Shipments from the UK via the Royal Mail arrive faster, with much less hassle and ... for much less money!

author: KE5FX
author_rank: Super Contributor
timestamp: December 02, 2015, 09:44:43 am
content: Quote from: Paul Moir on December 02, 2015, 09:07:55 amWhat carrier do you prefer for US-to-Canada sales? Does FedEx have a more customer-friendly policy? USPS->Canada Post?

author: Deathwish
author_rank: Unknown
timestamp: December 02, 2015, 09:47:04 am
content: it has just arrived

author: HighVoltage
author_rank: Super Contributor
timestamp: December 02, 2015, 10:23:29 am
content: This guy "Rob Dahm" made the most hillarious video on his missing engine that was lost by UPS and later sold by UPSUnfortunately he took his videos down.Internet wants justice over Rob Dahm's 4-rotor UPS shipping snafuhttp://artofgears.com/2015/11/14/internet-wants-justice-over-rob-dahms-4-rotor-ups-shipping-snafu/

author: bookaboo
author_rank: Frequent Contributor
timestamp: December 02, 2015, 12:12:28 pm
content: Quote from: TopLoser on December 01, 2015, 11:03:31 pmSame here I deal with UPS, DHL, DPD, Parcelforce and some of the smaller couriers deliver too. I reckon they all have a near 99% on time rate and damage is rare. Of course murphy dictates the 1% will screw you up. It does help that we are nicely located in an industrial estate by a majoy road but even my home deliveries out in the sticks are reliable. A lot is down to driver attitude though, my local DPD guy tells me quality varies depot to depot hugely as they are independent franchises so the manager does more or less as he sees fit.

author: GreyWoolfe
author_rank: Unknown
timestamp: December 02, 2015, 01:03:31 pm
content: Quote from: Len on December 01, 2015, 11:00:19 pmGranted, I may be a corporate customer with a residential address, but I have personally bought stuff shipped by UPS and have received the same level of service. I have also never had an issue with stuff shipped to me by FEDEX either but I don't receive much shipped by them. UPS seems to be the carrier of choice coming to my door.

author: rdl
author_rank: Super Contributor
timestamp: December 02, 2015, 01:26:35 pm
content: For anything that will fit in my mailbox, I prefer USPS. For anything else I like UPS. I've had really bad luck with FedEx (like having a really expensive electronic device "delivered" by throwing it up to my second floor balcony - while I was home!).If I buy from someone that uses that cheap ass service where the package is taken by UPS/FedEx/DHL/etc to the local post office for final delivery by mail, without telling me upfront... I will never buy from them again.

author: Deathwish
author_rank: Unknown
timestamp: December 02, 2015, 01:57:20 pm
content: UPS have screwed up 3 out of 4 times on my packages, Yodel , well no comment except I hope they go out of business soon. UPS have however always managed to retrieve the ball and sort it out in the end, but they still shouldn't drop it in the first place.My favourite here is Hermes, I know the driver and he always stops for a chat. he has never messed a delivery up either.

author: Len
author_rank: Frequent Contributor
timestamp: December 02, 2015, 04:44:24 pm
content: Quote from: KE5FX on December 02, 2015, 09:44:43 amI use USPS (US Postal Service, not to be confused with UPS) whenever possible when buying from the US. Canada Post doesn't charge the extortionate customs brokerage fee. They leave the package in my mailbox if it's small, or else at the local post office (which is a counter in a dry cleaner's) instead of at a depot at the far edge of town.

author: Bud
author_rank: Super Contributor
timestamp: December 02, 2015, 05:20:43 pm
content: UPS "Customer Service Center" at the edge of Toronto is a joke. Just visited it again recently. A disgusting place with a dirty small waiting area with two unfriendly and untidy female workers who seem never cleaned their uniform. They refused to scan my package that i was dropping off and/or sign the receipt , though UPS web site says they have to. Fingers crossed that my package will make it to the warehouse and be properly processed. In contrary, FedEx pick up/ drop off offices i went to seem to be well mantained and staffed with trained personnel.

author: rdl
author_rank: Super Contributor
timestamp: December 02, 2015, 06:23:05 pm
content: Quote from: blueskull on December 02, 2015, 04:47:30 pmWhat does that have to do with any of what I posted?

author: PE1RKI
author_rank: Regular Contributor
timestamp: December 03, 2015, 09:15:57 am
content: i have alot of problems with damage when receiving packages and so far UPS and DHL are the only one that didnt damage the contents of a package.fedex, tnt, dpd and local mail did.gls returns packages to country of origin if they cant reach me. they dont leave a note. cost me alot of money.

author: tron9000
author_rank: Frequent Contributor
timestamp: December 03, 2015, 12:01:17 pm
content: Quote from: Deathwish on December 01, 2015, 06:20:46 pmha! my home town!is it still there?

author: Deathwish
author_rank: Unknown
timestamp: December 03, 2015, 02:59:32 pm
content: No it got here yesterday.today I had another large box of 20Kg turn up, poor bloody courier guy from UPS looked like he needed my inhaler and a defib unit and oxy bottle as he got to the door and nearly fell through it.

author: KJDS
author_rank: Super Contributor
timestamp: December 03, 2015, 03:12:56 pm
content: Quote from: Deathwish on December 03, 2015, 02:59:32 pmI had a 440kg lathe delivered on a truck too big to get close to my house, so we pushed it up the hill on the pallet truck blocking the road as we walked. I'm not sure who was closer to the heart attack, the lorry driver or the school mums driving little Johnny to school who couldn't get anywhere as we were blocking the road.