The Art of Electronics 3rd edition 10th printing missing pages - Page 1
Forum section: electronics / general

author: victorb
author_rank: Contributor
timestamp: May 24, 2019, 05:06:08 pm
content: Hey everyone,Just sharing this in case anybody else has the 10th printing of the Art of Electronics 3rd edition.My copy of the book has missing pages(at least what you see in the pictures, maybe more).Maybe I'm unlucky but if someone else also has the 10th printing and can check his for the same issue I would appreciate it!The book was sold by Amazon Export Sales LLC so It's not one of the clones.So far, Amazon is refusing to replace it because the return window expired. Gee, if you buy a book these days are you supposed to do your own QA on it?Have a good one!

author: victorb
author_rank: Contributor
timestamp: May 24, 2019, 07:26:21 pm
content: I have contacted them, it resulted in a comical chat with them telling me to contact the manufacturer:Quote

author: tggzzz
author_rank: Super Contributor
timestamp: May 24, 2019, 09:05:45 pm
content: Quote from: victorb on May 24, 2019, 07:26:21 pmThat nonsense would raise my blood pressure. If I had a problem with, say, Gulliver's Travels, would they suggest contacting Jonathan Swift?I suggest you contact Amazon again to talk to someone more intelligent.You might also look athttps://artofelectronics.net/the-book/counterfeit-editions/

author: Electro Detective
author_rank: Super Contributor
timestamp: May 25, 2019, 12:19:31 am
content: What a stuff up, I'll bet that book wasn't cheap eitherand what's this silly business about an 'expired return window' ?As far as I can tell OP victorb wants an 'exchange' on a faulty product from day one,and to 'return' the dud, which is not a counterfeit btw..there is a differenceand besides, if it was a counterfeit, it's Amazon's problem, not the customer to stress overSurely someone at Amazon is professional/can do/courteous enough to sort this out,and then contact the printer/seller chain asap that botched this up,and get replacements in stock asap for the wave of 'exchanges' on the wayI reckon the entire run is knackeredMr. Paul Horowitz will surely want to know about this fiasco, as it will affect his income sooner than later when shtfAt the least they should print up the affected pages for peaved owners till the book gets re-printed.ok, that's a bit tackybut hey good enoughEDIT:www.planetary.org/about/contact.htmlThere's a few email addresses on that page that may reach Paul Horowitz directly or handballed to him,if Amazon are not responsive enough

author: innkeeper
author_rank: Unknown
timestamp: May 25, 2019, 12:30:35 am
content: contact them directly!!!!https://artofelectronics.net/contact/or emailmailto:winfieldhill@yahoo.com?subject=AoE%20comment%20or%20questionwinfieldhill@yahoo.comexplain that you got it through Amazon explore sales LLCalso, post to them a link to this thread.I'll bet you get some action on it.

author: wilfred
author_rank: Super Contributor
timestamp: May 25, 2019, 01:23:33 am
content: I'm betting you've got a counterfeit edition. There is no way the real publishers would allow such errors as missing pages or pages in the wrong order. They would print a proof run AND very carefully check it for such errors before starting the final print. There's a reason you don't see books with missing pages. Genuine publishers check these things because mistakes like this are expensive.I'd contact Cambridge University Press and see if they had a faulty print run that made it into the wild. They didn't, and once you know it is a fake then I'd go back to Amazon and tell them what the publishers said.I wouldn't annoy the authors until you've first contacted the publishers. Actually I wouldn't annoy the authors period unless it was to report an error in the text.PS. Does anybody here have a 10th printing edition without these errors?

author: KE5FX
author_rank: Super Contributor
timestamp: May 25, 2019, 01:54:45 am
content: Paul sometimes posts here and Win Hill is often found on sci.electronics.design, but it would be ridiculous to bother either of them with this, or the Planetary Society for that matter.You probably have a counterfeit edition for which neither of them, or anyone else in the legitimate supply chain, has been paid.I would forward that communication directly to jeff (at) amazon.com. It obviously won't go to Bezos directly but it will reach a significantly higher level than just escalating to the next drone at the call center. That's just an outrageous customer service failure on the company's part. They are usually better than that.

author: Electro Detective
author_rank: Super Contributor
timestamp: May 25, 2019, 02:10:30 am
content: If OP did purchase via Amazon, the author should be advised as it's their reputation and or pocket on the line,regardless of whether Amazon are aware or not they are flogging real deal booksor authorized knockoffs from OneHungLow Printeng PressHow hard is it for someone at the printer/binders to wet their fingers,and flop through 1200 pages on the first book fresh off the production line =+EDIT: I just had a surf at Amazon and the book is priced very fairly with cheaper options as wellI can't understand why English illiterate, page order challenged knockofftards would bother to copy it, and do it so poorly3.30 am street corner work not paying as well?

author: MudMan
author_rank: Contributor
timestamp: May 25, 2019, 12:53:51 pm
content: Quote from: wilfred on May 25, 2019, 01:23:33 amMy 10th printing is without these errors. It's ordered 2 years ago from amazon.

author: Stray Electron
author_rank: Super Contributor
timestamp: May 25, 2019, 04:29:02 pm
content: Quote from: victorb on May 24, 2019, 05:06:08 pmI don't know what you mean by "clone" but I'd be willing to BET the "Amazon Export Sale LLC" is NOT Amazon but a 3rd party seller that sells through Amazon. I've been noticing a lot of sellers on amazon recently that use names very similar to well known brands but that I'm sure are not connected to the original company. Unfortunately the huge numbers of counterfeit items on Amazon now means that I've drastically cut back on what I buy there.The previous posters are correct, contact Amazon directly, don't go through Amazon Export

author: wraper
author_rank: Unknown
timestamp: May 25, 2019, 04:39:04 pm
content: Quote from: wilfred on May 25, 2019, 01:23:33 amMy sister works at book printing house and defects happen all of the time. The question is if it gets noticed before dispatching them. Not to say nowadays many books get printed in small batches by inkjet printers and dispatched right away to distributor company, missing publisher whatsoever.

author: wraper
author_rank: Unknown
timestamp: May 25, 2019, 04:47:25 pm
content: To me it seems just some worker screwed up when assembling pages to be bonded together (placed them on opposite side).

author: victorb
author_rank: Contributor
timestamp: May 25, 2019, 07:51:17 pm
content: It's sold by amazon export sales since it was shipped to Europe, I guess.I've read all the reports about the fakes beforehand and can confirm the book looks flawless(apart from the missing pages). No misspelling author names, no weird inking, no misalignment, etc.I've attached a screenshot of the item I purchased. The link points to:https://www.amazon.com/gp/product/0521809266/ref=ppx_od_dt_b_asin_title_s00?ie=UTF8&psc=1Also: the missing pages are not *missing* but replaced with duplicates of other pages. To me it really looks like a binding error.

author: Electro Detective
author_rank: Super Contributor
timestamp: May 25, 2019, 11:04:19 pm
content: Quote from: victorb on May 25, 2019, 07:51:17 pmPlease excuse my slight confusion and or comprehension skillsDo you have the complete book, plus duplicate pages in a silly order ?or an incomplete book with duplicate pages where missing pages should be ?and if there are missing pages, what are those page numbers?Perhaps someone here with a digital version can assist with those to tide you over till thisfiascois resolved--------------------and anotherEDITApparently there are two 'Third Edition' versionsThe "Third edition 2015"and "Third edition 20157th printing 2016 with corrections"It would be nice to know just what those corrections are, be they trivial or not, for owners of the "Third edition 2015"Interested to see which version OP victorb has

author: wilfred
author_rank: Super Contributor
timestamp: May 25, 2019, 11:36:49 pm
content: Quote from: MudMan on May 25, 2019, 12:53:51 pmI'm thinking all the legitimate ones will be correct and if any faults existed and escaped into circulation the publishers would have recalled and pulped them by now. If the OP has a legitimate one with faults then contacting the publisher will get a replacement. If the faults match.

author: innkeeper
author_rank: Unknown
timestamp: May 26, 2019, 03:11:42 am
content: Quote from: wilfred on May 25, 2019, 01:23:33 amif it is, and the OP got it from Amazon, then that's gonna be some shitstorm between the publisher and Amazon if Amazon is selling counterfeit books.again more the reason to contact artofelectronics!

author: innkeeper
author_rank: Unknown
timestamp: May 26, 2019, 03:15:53 am
content: Quote from: KE5FX on May 25, 2019, 01:54:45 amHaving been in the publishing industry I couldn't disagree with you more. There are many reasons for them to care about this.This could turn out to be a HUGE issue, which they truly need to be informed about to deal with.

author: KE5FX
author_rank: Super Contributor
timestamp: May 26, 2019, 04:03:11 am
content: Quote from: innkeeper on May 26, 2019, 03:15:53 amIf they have to deal with email from everybody who gets a counterfeit copy of AoE3, they will never have time to work on AoE4.The unfortunate truth is that Amazon does have a massive counterfeiting and gray-market import problem.

author: victorb
author_rank: Contributor
timestamp: May 26, 2019, 08:09:32 am
content: Quote from: Electro Detective on May 25, 2019, 11:04:19 pmIt is an incomplete book with duplicate pages where the missing pages should be.I'll take a photo when I get back to the lab but it's the "Third edition 2015 10th printing" if I recall correctly.I've used to contact page on the AoE website to report the problem. I don't think it's really the authors problem - the print house let a mistake slip. I can try to contact the print house but I'd put my chances of getting it replaced at slim to none.

author: ogden
author_rank: Super Contributor
timestamp: May 26, 2019, 08:55:21 am
content: Quote from: victorb on May 26, 2019, 08:09:32 amIt is not authors fault, but his problem definitely - because his name is on the cover and he is main beneficiary of the product. I would contact both, mentioning this forum thread meaning that they are already getting bad press and have to hurry-up.

author: wraper
author_rank: Unknown
timestamp: May 26, 2019, 10:53:46 am
content: Quote from: wilfred on May 25, 2019, 11:36:49 pmFirst of all, there will always be a few defective when there is a large total quantity. Secondly, this is not a safety issue to recall even if there was 50% of them defective in certain batch.

author: innkeeper
author_rank: Unknown
timestamp: May 26, 2019, 09:36:34 pm
content: Quote from: KE5FX on May 26, 2019, 04:03:11 amYou are missing the issue entirely!!!!This is Amazon themselves selling this,notsomeone amazon is distributing for.If Amazon is acquiring and selling counterfeit books, this is a BIG DEAL!!!No publisher will want to work with Amazon if they have done such a thing!imagine if Selig were selling counterfeit scopes... it is on par with that.[ yay post number 29or 0000001000000000 for me ]

author: KE5FX
author_rank: Super Contributor
timestamp: May 26, 2019, 09:56:56 pm
content: Quote from: innkeeper on May 26, 2019, 09:36:34 pmYep. Sucks.And because Amazon commingles inventory, there is no difference between the two cases you describe. They literally don'tknowif they're distributing counterfeit copies.

author: Electro Detective
author_rank: Super Contributor
timestamp: May 27, 2019, 12:54:04 am
content: OP paid for a real deal respected high profile reference book from a hopefully still reputable () online trader,not for a 'slap up - send it out' job that obviously no one bothered to check the batch/run,and more than likely there are more of these duds out there that will be reported here, and other electronics forums/sites, over time.i.e. lots of unhappy camperswanting pulp bloodand MANY new buyers that may think twice about pulling the trigger on a "Cross Your Fingers Third Edition"and hit on used and or verified versions on Ebay instead,..then quickly plough through the 1200 pages to verify no missing pagesso they can sendthe suckerback in time for a refund if there areEVERYONE in the entire chain, from the authors to Amazon, needs to be aware of this asapbefore someone in a far off land gets wind of this fiasco, dusts off their jet printers,and knocks up a'..ten dollar complete no page missing free ship paypal only'tacky 2019 reprint

author: Bud
author_rank: Super Contributor
timestamp: May 27, 2019, 02:03:43 am
content: Quote from: victorb on May 25, 2019, 07:51:17 pmI just spent some time reading about Amazon Export Sales and after reading how they work and based on this screenshot and your chat with Amazon rep I think your copy is legit and you have a justified case of contacting Paul about the issue because the book came from him. The point is AES (for brevity) bought it from Paul and resold to you because that is how you get stuff from Amazon US from Europe. which is confirmed on the screenshot that the merchant was Paul himself. Same was told you by the chat agent who checked the merchant name on file. Hope this will help you feel more comfortable contacting Paul.

author: wraper
author_rank: Unknown
timestamp: May 27, 2019, 02:24:03 am
content: Quote from: Bud on May 27, 2019, 02:03:43 amThe book did not came from him. Nor does he have anything to do with printing or selling it. All he does is receiving some money from the publisher according to their contract. If Amazon doesn't want to deal with this (it would be obliged if you bought from EU), contact Cambridge university press, not author.Seriously, do not bother the guy with any crap other than actual content of the book.

author: Electro Detective
author_rank: Super Contributor
timestamp: May 27, 2019, 02:52:05 am
content: This isn't about 'bothering' the author about just one dud book, and gambling on a one time/one book botch up occurrence,it may have happened to others, and still be going on, without everyone in the supply chain being aware.And besides, what author is that 'busy' when their rep, pocket, and customer product confidence may be at risk?If it was my book on offer getting Frankenbound this way, I'd be very unbothered to be advised asap/yesterday

author: wraper
author_rank: Unknown
timestamp: May 27, 2019, 02:56:24 am
content: Quote from: Electro Detective on May 27, 2019, 02:52:05 amOh, c'mon. Don't tell me that every single failure of consumer electronic device takes confidence at huge risk. And engineer who designed the thing is the one who is responsible to personally replace it for you?

author: Bud
author_rank: Super Contributor
timestamp: May 27, 2019, 03:22:10 am
content: Wrapper take time to research what Amazon Export Sales are and what they do and where they source products. Your facepalm only shows your ignorance.

author: wraper
author_rank: Unknown
timestamp: May 27, 2019, 03:35:55 am
content: Quote from: Bud on May 27, 2019, 03:22:10 amAmazon Export Sales LLC is Amazon itself. You want to say that publisher sold books to the author and then author sold them to Amazon?https://www.amazon.com/gp/help/customer/display.html?nodeId=202053660QuoteCheck any other books. I guess you'll find that every author "sells" them by himself/herself.QuoteYou should facepalm yourself. BTW particular listing is only fulfilled with by amazon. That means it's sitting in their warehouse but was provided by the seller.Quote

author: Electro Detective
author_rank: Super Contributor
timestamp: May 27, 2019, 03:54:46 am
content: Quote from: wraper on May 27, 2019, 02:56:24 amNo I don't expect that (if they are not close by...)But the engineer designer who waits on royalty cheques that slow down and further engineer employment offer phone calls stopbecause of manufacturing/distribution balls upsmay want to know about it, and kick some ass...

author: tooki
author_rank: Super Contributor
timestamp: June 03, 2019, 11:31:47 am
content: Quote from: victorb on May 24, 2019, 07:26:21 pmThat customer service representative is clearly a moron. Try calling Amazon (their callback system really works well, by the way) and talk to a human on the phone. They probably can fix it.And if they can't, talk to your credit card company. They may have some kind of coverage that applies.

author: borjam
author_rank: Unknown
timestamp: June 03, 2019, 12:35:08 pm
content: Binding errors can happen even to reputable publishers.Several years ago I had a problem with a field guide from a reputable (and expensive!) Spanish publisher (Editorial Omega). It had some missing pages.They replied immediately and they even sent a replacement by courier who also took the defective copy.