Update firmware on your Keysight/Agilent InifiniiVision Oscilloscope! - Page 1
Forum section: electronics / testgear

author: Keysight DanielBogdanoff
author_rank: Unknown
timestamp: May 23, 2016, 04:46:18 pm
content: There were two threads this weekend about InfiniiVision scopes not booting, so this seems like a good time to bring this up.There are tens of thousands of them out there, so it's expected that some small number of them will have issues. This isn't unique to us, all electronics will have some rate of failures.We've had some stability enhancements in recent firmware releases, so I highly recommend that you update your scope.For 2000 X-Series:http://www.keysight.com/main/software.jspx?ckey=20144793000 X-Series:http://www.keysight.com/main/software.jspx?ckey=20145483000T X-Series (I didn't name it):http://www.keysight.com/main/software.jspx?ckey=25734884000 X-Series:http://www.keysight.com/main/software.jspx?ckey=22876026000 X-Series:http://www.keysight.com/main/software.jspx?ckey=2628089

author: bsgd
author_rank: Regular Contributor
timestamp: May 23, 2016, 05:35:49 pm
content: Daniel,I'll be honest here: besides the DSO you're helping me with, I have other Keysight scopes (same model) which are still running fine and have an older firmware.Warranty period is gone and to be honest I'm worried about updating and having some issue during the update, having to go through all this nightmare I'm going through now to get it back running.Do you think it's a good idea to update or should I just leave them as is? Im probably running a firmware version from 2013.

author: Keysight DanielBogdanoff
author_rank: Unknown
timestamp: May 23, 2016, 06:07:14 pm
content: Good question!I've never ever seen a firmware update go wrong for the InfiniiVision scopes, I would definitely upgrade them.The only time I've ever seen an issue was when someone unzipped the .cab file instead of just loading it as-downloaded.

author: Monkeh
author_rank: Super Contributor
timestamp: May 23, 2016, 06:51:01 pm
content: Quote from: Keysight_DanielBogdanoff on May 23, 2016, 06:07:14 pmWould Keysight charge to reflash a scope with a failed firmware upgrade out of warranty? Potential loss of calibration aside.

author: Keysight DanielBogdanoff
author_rank: Unknown
timestamp: May 23, 2016, 07:16:15 pm
content: Hi @Monkeh,Generally, any out-of-warranty service will have a cost to the owner. But, for the no-boot issue we're currently waiving service fees on a case-by-case basis.

author: continuo
author_rank: Frequent Contributor
timestamp: May 23, 2016, 08:22:55 pm
content: Will the calibration of the scope (or stored calibration data) invalidated by a firmware update?

author: Monkeh
author_rank: Super Contributor
timestamp: May 23, 2016, 08:28:19 pm
content: Quote from: continuo on May 23, 2016, 08:22:55 pmNot unless something goes horrifically wrong.

author: AndyC_772
author_rank: Super Contributor
timestamp: May 23, 2016, 08:38:15 pm
content: I've just upgraded my MSO-X3104A from 2.39. Quick process, no problem at all.

author: D3f1ant
author_rank: Frequent Contributor
timestamp: May 23, 2016, 08:44:19 pm
content: Daniel, I occasionally check the myKeysight page which 'should' show the latest versions of firmware. It doesn't. It shows old versions (4.06 when 4.07 is new) for both my scope and my multimeter (4.11 shown, 4.14 is current).Can you please get your web team to do something about that little bug with the website

author: Keysight DanielBogdanoff
author_rank: Unknown
timestamp: May 23, 2016, 10:15:44 pm
content: Quote from: continuo on May 23, 2016, 08:22:55 pmNo, it won't change or invalidate cal data.@D3f1ant I'll look into that, thanks!

author: LA7SJA
author_rank: Regular Contributor
timestamp: May 24, 2016, 08:58:37 am
content: Do the "new" firmware include the new recovery partition or is this programed into the "untouchable" part of the boot loader that must be programmed via JTG/ISP in the factory?Johan-Fredrik

author: Keysight DanielBogdanoff
author_rank: Unknown
timestamp: May 24, 2016, 09:29:42 pm
content: Quote from: LA7SJA on May 24, 2016, 08:58:37 amInstalling the new firmware will also include the recovery partition.

author: LA7SJA
author_rank: Regular Contributor
timestamp: May 25, 2016, 07:22:55 am
content: One more thing........................How does this new recovery partition work?If I could wish for just one thing (Yes, I know I am a spoiled brat). Whenever Keysight release a new firmware that changes the way a instrument works or the way it could/should be used, why not update the user manual to and also state the firmware version this manual requires/presupposes.Johan-Fredrik

author: Keysight DanielBogdanoff
author_rank: Unknown
timestamp: May 25, 2016, 02:38:22 pm
content: Ok, I did some more digging on the recovery partition. Firmware 2.39 had a user-viewable screen that came up if a boot error was detected and the user would have to do a button press to begin the recovery. The latest version of FW is a little more robust and would just seem like a slow boot. I don't really know much more than that, e.g. specifically how it was implemented and how it detects an error in the first place.

author: HackedFridgeMagnet
author_rank: Super Contributor
timestamp: May 25, 2016, 03:28:16 pm
content: Quote from: Keysight_DanielBogdanoff on May 23, 2016, 04:46:18 pmCan you tell us which firmware versions have stability problems?

author: Tomorokoshi
author_rank: Super Contributor
timestamp: May 25, 2016, 05:01:24 pm
content: Quote from: LA7SJA on May 25, 2016, 07:22:55 amOld Hewlett Packard "boat anchor" equipment manuals often have "backdating" sections that covered revision changes.Keysight's support of access to old manuals, while a little sporadic, is actually quite impressive. Unfortunately it seems that manuals for some of the more obscure equipment is lost.

author: LA7SJA
author_rank: Regular Contributor
timestamp: May 25, 2016, 05:06:41 pm
content: Quote from: Keysight_DanielBogdanoff on May 25, 2016, 02:38:22 pmQuote from: HackedFridgeMagnet on May 25, 2016, 03:28:16 pmAlthough none of the versions have a boot problems (according to the release notes)http://www.keysight.com/upload/cmc_upload/All/Keysight_2000A_3000A_X_Series_Oscilloscope_Release_Notes_02_41.pdfthe version 2.39 is the first to address this (non existing) boot problem. So I would say that all version before 2:39 should be avoided.The only reason anyone would still keep 2.35 is that it is the last version that boots from USB. Based on the information provided by Daniel Bogdanoff I would say, use the latest (i.e. 2000XSeries.02.41.2015102200.cab/3000XSeries.02.41.2015102200.cab).Johan-Fredrik

author: swperk
author_rank: Regular Contributor
timestamp: June 10, 2016, 02:02:57 pm
content: I just purchased a non-booting DSOX2024A that is out of warranty. When it powers up, it 1) sequences the LEDs, 2) shows the splash screen, then 3) shows the Agilent Technologies screen with the copyright info. It then repeats this cycle endlessly.With the scope in this condition, is there a way to reload the firmware or is there anything else I can do to get this scope to boot up properly?If it turns out that there's nothing that I can do to fix this myself, Daniel mentioned that Keysight was handling InfiniiVision non-boot, out of warranty repairs on a case-by-case basis. Whom should I talk to in order to explore this option?I have no idea what options, if any, were installed on this scope. Will the options survive any restore process?Thanks,Stan

author: TheSteve
author_rank: Unknown
timestamp: June 10, 2016, 05:18:49 pm
content: Quote from: swperk on June 10, 2016, 02:02:57 pmI am sure several of us were watching that scope on ebay. In the end it went for more then I was comfortable paying. Good luck with the repair, there is info posted on the forum that may be helpful depending on the fault.

author: Jwalling
author_rank: Unknown
timestamp: June 10, 2016, 06:05:20 pm
content: Quote from: TheSteve on June 10, 2016, 05:18:49 pmDitto on the fact I was watching it as well, and ditto on the good luck, of course!Jay

author: Tifrmumbai
author_rank: Newbie
timestamp: May 30, 2019, 10:10:40 am
content: Need help on the following issue:It started with the MSO-X 3024A Agilent infiniivision getting into a never ending loop during power-ON. It just continued the sequence of lighting the LED's in a sequence during start up and continued forever. The Agilent screen was up and stood still. But sometimes it comes on normally.So after reading posts on this forum, which matched my above problem, I updated the firmware. My previous firmware was version 01.10.20111031600. and had installed licences of MSO, BW20, WAVEGEN.After 'successfully' installing the firmware as per the instructions, in the 'About this Oscilloscope' tab it shows the below info:Model number: UnsetSerial no 7290Bandwidth: 200MHzModule Installed: NoneFirmware version: 02.50.2019022736Installed Licences: MSO, SGM,BW20,EDK,WAVEGEN,DVM,RMLNow the scope comes on normally except that instead of Agilent the Keysight logo is displayed.My query is below:1) On power-on it shows - WARNING - Unfinalized Software...Is this normal? or okay?2) Also displayed just after it turns fully ON is: System Concerns detected: - Instrument is Uncalibrated; Secure Storage is uninitialised. Please set instrument serial and licensing model numbers.----2) How to set the model no? as above?3) The Waveform Generator function is not working now. ? what to do?Thanks.

author: gslick
author_rank: Frequent Contributor
timestamp: May 30, 2019, 07:28:18 pm
content: Quote from: Tifrmumbai on May 30, 2019, 10:10:40 amHow did you obtain this MSO-X 3024A? Did you buy it new from a dealer with option licenses already installed, or new from a dealer and then you installed option licenses yourself, or did you buy it used from some other source with an unknown history before you received it?If you bought it used with unknown history, maybe it is possible that the firmware was hacked by previous owners to enable options without legitimate licenses?For example this thread mentions the "WARNING: Unfinalized Software" message when hacking the firmware:https://www.eevblog.com/forum/testgear/dsox2000-and-3000-series-licence-have-anyone-tried-to-hack-that-scope/msg855758/#msg855758If you bought the MSO-X 3024A new from a dealer and everything should be legitimate I have no idea what might be causing the messages you are seeing after upgrading the firmware. Maybe try contacting Keysight support?

author: Keysight DanielBogdanoff
author_rank: Unknown
timestamp: May 30, 2019, 08:10:19 pm
content: That's a fun one! Contact support and they should be able to help you out. There are some internal commands that we use to initialize acquisition boards.

author: Tifrmumbai
author_rank: Newbie
timestamp: May 31, 2019, 08:24:38 am
content: "How did you obtain this MSO-X 3024A? Did you buy it new from a dealer with option licenses already installed, or new from a dealer and then you installed option licenses yourself, or did you buy it used from some other source with an unknown history before you received it?If you bought it used with unknown history, maybe it is possible that the firmware was hacked by previous owners to enable options without legitimate licenses?"This scope was newly purchased from authorised dealer way back in 2011-12 and we had the options purchased at that time. But now, after updating the firmware it seems to have 'forgotten' about our purchase. But no question of hacking.So i guess now I should contact support of keysight. ? Hope they dont charge a lot just for this sake.!!

author: Beginer
author_rank: Newbie
timestamp: March 15, 2025, 08:24:21 am
content: HII have a same issue with my MSO-X 2014A oscilloscope. Stop booting. I find this topic on google and it funny. if not boot how can i update the firmware? I tried to contact Keysight but Andrea keep asking my company name and company email address. I said to her i don't have a company I just bought this scope as a hobbist like a person but still asking for company details. I saw a lot of people desparate with the same Stop booting issue and i am really diasppointed in Keysight now. We all spend a lot of money for quality, for good technical support. I think this is not a big ask for that value what we spend for your product.Anyone can help me how can I fix my scope?Thank you.