Dealexcel warning - Page 1
Forum section: electronics / general

author: nessatse
author_rank: Regular Contributor
timestamp: August 16, 2010, 07:25:28 pm
content: I was under the impression the Dealexcel was a fairly 'reputable' dealer as far as the low cost Chinese dealers go. I placed an order for a desoldering station with them on 26 July (paid with Paypal). After a week my order status still showed "Processing". At this stage I tried to contact them. This from the 'Contact Us' page:QuoteWhat a joke, their skype contact is never online, no response from the email addresses they list on the page and filling in the web form does not elicit any response either. I did eventually get a response from another email I found (cs@dealexcel.com), in which I was told that they do not ship to my country (South Africa) and would be refunding me.Well it is now two weeks later and despite a few more emails, still no response. I will give them another 2 days before lodging a complaint with Paypal. Hopefully I'll get my money back, if not just take this a warning before dealing with this bunch.Eddie

author: migsantiago
author_rank: Frequent Contributor
timestamp: August 16, 2010, 07:42:20 pm
content: Well, you're sitll in the 45 days period that Paypal offers to enter a complain. So bad they do not ship to your country.

author: safarir
author_rank: Regular Contributor
timestamp: August 16, 2010, 09:12:46 pm
content: You are not the only one who got problem with dealexel:https://www.eevblog.com/forum/index.php?topic=467.30

author: Jim Davis
author_rank: Newbie
timestamp: March 12, 2011, 12:59:20 pm
content: It appears that Dealexcel has cleaned up their act. I contacted then about a Rigol oscilloscope after having dealextreme across the bay take my order, promising the item was in stock and weeks later telling me to request a refund. My first action was to contact Dealexcel, since they had had the same item for $10 USD more but $50 USD less than from stateside dealers. THey were also a authorized reseller of rigol test equipment. I contacted via live chat (available after ~16:00 PST USA) and was told the item was in stock. I immediately ordered and received feedback from the seller within 3-4 Hrs. The next day, I received an update including a tracking # for AMS. I expect to see my scope in a few days. The owner is very accommodating and responsive, every email has been ansewered in 24 Hrs or less ( in some instances 10 Mins. ).I heartily recommend Dealexcel ay this time.Jim DavisGoldendale Wa.Realtime Engineering

author: tyblu
author_rank: Frequent Contributor
timestamp: March 12, 2011, 04:14:49 pm
content: I order from them all the time. Usually slow to ship as they wait for manufacturers and distributors to get them pieces, but I've always gotten everything, and it's super-freaking-cheap.

author: RCMR
author_rank: Frequent Contributor
timestamp: March 18, 2011, 10:10:27 am
content: I just used DE for the first time -- not a good experience.Firstly, I paid $10 for express (EMS) delivery because I had a job lined up and figured that EMS shipping would see the product on my door within 2 weeks (that's the case with all the other gear I buy from China and have delivered by EMS). I did not want to use registered airmail because that is incredibly unreliable and, especially in the wake of the Chinese New year, has huge delays.So, despite taking my extra $10 for EMS, they still ship it registered mail. When I queried this they said "mistake" and refunded the extra $10. Not good enough! I would not have ordered if I knew they were going to ship by the slow and unreliable registered mail system out of China -- especially in the wake of the Chinese New Year when delays are typically several weeks for such items.So now, nearly three weeks later, I still have no product and I had to buy (at a higher price) a functionally equivalent bit of gear locally in order to do the job. Even if my order from DE does eventually turn up, it will be redundant since I have no use for two frequency counters in my workshop and I'll never get my money back on the one I bought locally.Then today I get an email from DE telling me that my order has been delivered and when I check my order status page and the order now shows "delivered March 17" -- even though it hasn't turned up here and the tracking info says "in transit to your country" -- as it has for the past 9 days. The order has not been delivered -- where did they get that information from?I contacted them and they said "mistake".Now I was about to dump a fist-full of cash in their lap as I update my workshop and buy lots of new test-gear, power supplies, reflow stations etc but I'm sure as hell glad that I made a $80 test-order first.I'm not about to risk several thousand dollars ordering a workshop full of gear with a company that makes so many "mistakes". In doing a bit of Googling (which brought me here) I find that there are quiet a few other horror-stories on the web featuring DE as a key player.I guess when something sounds too good to be true -- often it really is.So where's the best *other* source of test-gear at affordable prices? I'm looking for a good scope (like the Rigol 1052E and a USB logic analyzer plus a bunch of other stuff.GoodLuckBuy.com has some stuff and I'm aware of DealExtreme -- but are there others?What a shame that DE (still) don't have their act together eh?

author: RCMR
author_rank: Frequent Contributor
timestamp: March 22, 2011, 10:16:51 pm
content: Product finally arrived and works as advertised.I am attracted by the RIgol DSO and the 16-channel logic analyzer inthis bundlebut have little confidence in DE's ability to deliver without hassles or undue delay.Does anyone know of a more assured source of this bundle at a reasonable price?

author: Jim Davis
author_rank: Newbie
timestamp: May 29, 2011, 11:21:46 pm
content: Dealexcel seems to have gone dark. I purchased a Rigol ds1052E and received excellent feedback, It shipped fast and was as advertised. 100% good rating.On the other hand, Dealexcel took my order and showed in-stock and processing of my order for 3 weeks, finally, after contacting them 4 times and being told:In stock, shipping,We will expedite itThe girl told me it was out of stock, unknown delay, do you want a refund.The deal cost me $10 USD due to their paypal CC crapI will not deal with them ever again, they lie and cannot be trusted.

author: Jim Davis
author_rank: Newbie
timestamp: May 29, 2011, 11:25:50 pm
content: Sorry, that was dealextreme that screwed me, not dealexcel, although it isn't relevant anymore.

author: PeterG
author_rank: Frequent Contributor
timestamp: January 28, 2012, 01:01:10 am
content: It seems Dealexcel is dead. I have not been able to get to there site for a while now.Regards

author: Psi
author_rank: Super Contributor
timestamp: January 28, 2012, 01:34:29 am
content: It is/was a blatant attempt to trick new people looking for deal extreme.I don't see how people can think it was genuine.

author: PeterG
author_rank: Frequent Contributor
timestamp: January 28, 2012, 01:45:19 am
content: It seemed to start out selling test gear, then the other day i noticed they were selling Dealextreme style stuff. Now they appear to have gone all together. I am thinking they are a failed Dealextreme copy.Would be nice if Dealextreme got into the better brands like Uni-T........Regards

author: robrenz
author_rank: Super Contributor
timestamp: January 28, 2012, 03:55:11 am
content: Chinese new yearmay have something to do with this? I think the whole country shuts down for 2 weeks.

author: kripton2035
author_rank: Super Contributor
timestamp: January 28, 2012, 11:35:02 am
content: I have stuff waiting "processing" at dealextreme for 3 weeks ...it IS chinese new year, nothing moves during 15-29th january in chinajust wait until monday !

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: February 10, 2012, 06:09:11 pm
content: QuoteUnauthorized maybe, but certainly not illegal (unless fake).

author: Bored@Work
author_rank: Super Contributor
timestamp: February 10, 2012, 06:23:47 pm
content: Quote from: Joy at MCS on February 10, 2012, 05:51:16 pmThat letter is known, and it is FUD. Rigol misrepresents a number of things.Quote from: RigolGood morning! Someone must have been asleep at the wheel that there is something like international trading and eBay. For a long time Rigol and their authorized distributors added a Europe Tax to Rigol products, making it very attractive to buy over the Internet. Rigol and their authorized European distributors priced themselves out of the European market.QuoteIt is not about protecting customer's benefits. It is about protecting business.QuoteRigol does not posses the regulatory power to declare something as illegal. That is still a matter of lawmakers, not of Rigol's declaration.And don't forget, those "illegal" sellers must get there wares from somewhere. Guess who is selling them the instruments in China by the boatload? Rigol.QuoteIt doesn't require an authorization from Rigol for a European to buy over the Internet in China.QuoteThat is true, but only part of the story. From my experience Rigol can't guarantee any service in Europe. The are trying to change that, maybe. They recently hired three people for a European office. Someone to do the administration, someone for technical service, and a manager to supervise the two others. Pretty hard to do service for the whole of Europe with a single tech. And this is the improved support.All Rigol was doing in Europe in the past was inflating prices, so people had good reasons to buy in China instead.QuoteRigol never presented any evidence for this. They started to claim this years ago. But no one, esp. not Rigol, has shown us a counterfeited Rigol product.QuoteAnd 8 out of 10 cats prefer Whiskas.

author: Joy at MCS
author_rank: Regular Contributor
timestamp: February 13, 2012, 10:53:30 am
content: Rigol's support has gotten a lot better. I think they do a fantastic job of offering support now.You are right that in the past their support wasn't as good as it good have been.