Rigol USA Still Operating? - Page 1
Forum section: electronics / general

author: paolo
author_rank: Contributor
timestamp: November 10, 2012, 10:52:13 am
content: I placed an order a few weeks ago. My money taken via Paypal.Nothing back from them. I tried an email via their info@ address, and nothing.Also tried phoning a few times, but there doesn't seem to be any option to talk to a human.Have they gone out of business?

author: nctnico
author_rank: Super Contributor
timestamp: November 10, 2012, 12:20:25 pm
content: Maybe you got scammed. I'd file a complaint with Paypal ASAP.

author: Mechatrommer
author_rank: Super Contributor
timestamp: November 10, 2012, 12:21:11 pm
content: paypal dispute and then escalate to refund claim.

author: paolo
author_rank: Contributor
timestamp: November 10, 2012, 12:25:37 pm
content: Paypal dispute sounds like the way to go.Shame - I was choosing Rigol for a scope because I thought they were respectable. Will post further updates here.

author: KedasProbe
author_rank: Frequent Contributor
timestamp: November 10, 2012, 12:49:03 pm
content: http://www.rigolusa.comlooks like an old websiteThe right site ishttp://www.rigol.com/

author: EEVblog
author_rank: Unknown
timestamp: November 10, 2012, 12:51:26 pm
content: Quote from: KedasProbe on November 10, 2012, 12:49:03 pmIt'shttp://www.rigolna.com/for Americana=North AmericaDave.

author: rsjsouza
author_rank: Super Contributor
timestamp: November 10, 2012, 11:37:20 pm
content: Quote from: paolo on November 10, 2012, 12:25:37 pmInteresting that you bought something directly from them using Paypal... They only sell through distributors (checkhere).I bought mine at Saelig and got an excellent service from them - maybe it was because I mentioned a certain aussie that runs this joint... Dunno.

author: Ed.Kloonk
author_rank: Super Contributor
timestamp: November 11, 2012, 12:30:11 am
content: Quote from: EEVblog on November 10, 2012, 12:51:26 pmWow what a stupid way to place the company brand name on the web. Just confuses everyone.

author: PuterGeek
author_rank: Regular Contributor
timestamp: November 11, 2012, 01:06:10 am
content: The funny thing is all 3 look like real Rigol sites. The rigolusa.com has a 2008 copyright, rigol.com has a 2010 copyright and rigolna.com is 2012 copyright.Did they just leave the old sites running or are the other two scams?I'm guessing scams. I wonder if Rigol knows?

author: Circuitous
author_rank: Unknown
timestamp: November 11, 2012, 01:30:41 am
content: QuoteI bought my DP1308A directly from Rigol NA, no problems. I called them at 877-4-RIGOL-1. It's been a year, can't recall the details but the PSU arrived 2-3 days later.

author: AlphZeta
author_rank: Regular Contributor
timestamp: November 11, 2012, 02:41:12 am
content: Hmm, this is interesting.rigolna's whois record shows:=================================Registered through: GoDaddy.com, LLC (http://www.godaddy.com)Domain Name: RIGOLNA.COMCreated on: 09-Aug-06Expires on: 09-Aug-14Last Updated on: 18-Aug-10Registrant:Rigol Technologies USA Inc7401 First PlaceSuite NOakwood Village, Ohio 44146United StatesAdministrative Contact:Armstrong, Chris chris_armstrong@rigoltech.comRigol Technologies USA Inc7401 First PlaceSuite NOakwood Village, Ohio 44146United States+0.4402324488 Fax -- +0.4402324488Technical Contact:Armstrong, Chris chris_armstrong@rigoltech.comRigol Technologies USA Inc7401 First PlaceSuite NOakwood Village, Ohio 44146United States+0.4402324488 Fax -- +0.4402324488Domain servers in listed order:NS1.LOOSEFOOT.COMNS2.LOOSEFOOT.COM==========================and rigolusa shows========================Registered through: GoDaddy.com, LLC (http://www.godaddy.com)Domain Name: RIGOLUSA.COMCreated on: 06-Nov-08Expires on: 06-Nov-13Last Updated on: 05-Nov-12Registrant:RIGOL17340 Colonialmonument, Colorado 80132United StatesAdministrative Contact:brand, john jb6438@yahoo.comRIGOL17340 Colonialmonument, Colorado 80132United States7194888306Technical Contact:brand, john jb6438@yahoo.comRIGOL17340 Colonialmonument, Colorado 80132United States7194888306Domain servers in listed order:NS15.DOMAINCONTROL.COMNS16.DOMAINCONTROL.COM=======================Both were registered via GoDaddy. But if you look at the Admin contact for rigolusa, it does seem a bit fishy...

author: EEVblog
author_rank: Unknown
timestamp: November 11, 2012, 04:39:43 am
content: Chris Armstrong is the CEO of Rigol NA.He the one who sent me my Rigol gear.If you have any concerns, best to contact him directly.Dave.

author: KedasProbe
author_rank: Frequent Contributor
timestamp: November 11, 2012, 10:05:38 am
content: I guess it can be summarized:http://www.rigol.comrepresenting their products (select your own region), News etc.http://www.rigolna.comtheir online store, if you choose Euro the website changes contact info on the site to a sales office in Germany.(with the same US office picture beside it)http://www.rigoltech.comredirects to this site.Both sites provide the same distributor list.andhttp://www.rigolusa.com/link should redirect or be removed.

author: amyk
author_rank: Super Contributor
timestamp: November 11, 2012, 10:49:31 am
content: If you look up the address in rigolusa.com's information you get this:...and a bunch of other interesting domains registered with the same contact email:http://www.webboar.com/www/owonna.comhttp://www.webboar.com/www/rrinstruments.comhttp://www.webboar.com/www/owon.usThis also suggests rigolusa.com is NOT owned by Rigol:http://www.oapi.wipo.net/amc/en/domains/search/case.jsp?case_id=24853

author: EEVblog
author_rank: Unknown
timestamp: November 11, 2012, 11:07:33 am
content: Interesting that the person listed is under the name John BrandA Jack Brand used to be the former CEO of Rigol NA, he's now marketing director at Tektronix.Jack is of course a common nickname for JohnRather coincidental if it's not the same guy.Dave.

author: EEVblog
author_rank: Unknown
timestamp: November 12, 2012, 10:01:49 pm
content: Paolo, I have been informed that you now have your refund.The problem was that you ordered the scope from rigolna.com and had it shipped to a UK address.They can't do this, and have now fixed the shopping cart to not ship outside the US.www.rigolna.comis an official Rigol siteYes,www.rigolusa.comis still owned by former Rigol GM Jack Brand, who now works for Tektronix, and a dispute is currently active.Dave.

author: EEVblog
author_rank: Unknown
timestamp: November 12, 2012, 11:27:52 pm
content: Quote from: DiligentMinds.com on November 12, 2012, 10:47:34 pmLooks at the distributor page, they have dealers in every country.Dave.

author: LoyalServant
author_rank: Regular Contributor
timestamp: November 12, 2012, 11:36:27 pm
content: Quote from: rsjsouza on November 10, 2012, 11:37:20 pmI have also bought a few pieces of kit from Saelig and always got them.Sorry to hear that there are some dodgy sites out there.

author: EEVblog
author_rank: Unknown
timestamp: November 12, 2012, 11:39:56 pm
content: Quote from: LoyalServant on November 12, 2012, 11:36:27 pmRigolna.com where the OP bought his scope through isnota dodgy site, it's the official Rigol US site, but it is for US only, the OP is from the UK.Dave.

author: RCMR
author_rank: Frequent Contributor
timestamp: November 13, 2012, 12:08:07 am
content: Quote from: EEVblog on November 12, 2012, 11:27:52 pmDo you have a URL for that page. For the life of me I could not find it -- the only possibility (from the sitemap) simply directed me to a "Contact Us" page.

author: EEVblog
author_rank: Unknown
timestamp: November 13, 2012, 12:46:54 am
content: Quote from: RCMR on November 13, 2012, 12:08:07 amYou are right, could have sworn they had one at one stage.For NZ, the closest would be Emona on Oz I guess.Dave.

author: EEVblog
author_rank: Unknown
timestamp: November 13, 2012, 12:52:02 am
content: List of EU distributors:http://eu.rigol.com/html/about/Distributors.shtmlDave.

author: Ed.Kloonk
author_rank: Super Contributor
timestamp: November 13, 2012, 06:03:21 am
content: Quote from: EEVblog on November 12, 2012, 10:01:49 pmSaw this and went

author: tlu
author_rank: Regular Contributor
timestamp: November 13, 2012, 07:57:00 am
content: I've called up rigolna in the states and I got a live technical person named Joe over there. Just was about 1 month ago so I suspect that it is a legitimate company selling Rigol equipments. However, I ended up ordering my Rigol DS2072 dso from tequipment instead because of the free shipment and the free dso case.

author: amyk
author_rank: Super Contributor
timestamp: November 13, 2012, 08:10:32 am
content: Quote from: tlu on November 13, 2012, 07:57:00 amYes, rigolna is legit. See Dave's 19th reply above.

author: paolo
author_rank: Contributor
timestamp: November 16, 2012, 09:54:46 pm
content: Quote from: EEVblog on November 12, 2012, 10:01:49 pmIndeed.I was disappointed that I couldn't contact - or at least get a response - from rigolna.Following the advice from people here, I started the dispute process via Paypal.Via Paypal, Rigolna.com responded very promptly, and were very apologetic. They explained that they had been slightly caught unawares by their very recent implementation of Paypal transactions. As part of the response to the dispute, they refunded my money there and then, and it has been credited back to my account.Although I'm still disappointed they didn't reply to my direct contact, and that they were uncontactable by phone, I'm satisfied there was no bad intent.I've since ordered from the UK Rigol representative. They were available by phone, very helpful, and arranged a next day Saturday shipment. And a bit more expensive, but I guess sometimes it pays to buy locally!Thanks everyone.(and now to a new thread about recommended scope tutorials)

author: dougg
author_rank: Regular Contributor
timestamp: November 17, 2012, 09:44:41 pm
content: Quote from: EEVblog on November 12, 2012, 11:39:56 pmNorth America usually includes Canada and possibly Mexico (e.g. as in NAFTA). Whether that extends to rigolna.com perhaps someone might reply with the answer. I'm sitting in Toronto (not the one in NSW) so I'm interested.