[WARNING] Atten.eu - Page 1
Forum section: electronics / general

author: Otatiaro
author_rank: Regular Contributor
timestamp: January 10, 2013, 11:38:11 am
content: [SEE LATEST POSTS ABOUT ATTEN.EU BELOW]Hello,I'm looking for a KA3005P-3S (the triple version of the 30V 5A programmable PSU), in stock, to be delivered in France, and garanteed to be latest version.Do you know where I could find that ?Thomas.

author: Otatiaro
author_rank: Regular Contributor
timestamp: January 10, 2013, 12:17:43 pm
content: The ATTEN APS3005S-3D 30V 5Amp seems a good choice too ... with specific series/parallel configuration ... but again, where to buy it ...

author: Otatiaro
author_rank: Regular Contributor
timestamp: January 10, 2013, 12:37:13 pm
content: Finally bought this one, was in stock :http://www.atten.eu/power-supply/atten-pps3205t-3s-programmable-power-supply.htmlSeems the same, but programmable, still have the serial/parallel modes built in so it's ok.Thomas.PS : it is located in netherlands, and they allowed me to pay excl. VAT with my VAT number. Nice.

author: LEECH666
author_rank: Frequent Contributor
timestamp: January 10, 2013, 01:17:27 pm
content: www.hotair.plseems to be the only european distributor at the moment.If it's the latest model -> I am not sure. I guess you have to ask them yourself, but anyway, you already solved your problem by buying something else.Cheers,Florian

author: Otatiaro
author_rank: Regular Contributor
timestamp: January 10, 2013, 04:28:15 pm
content: Hello,Quote from: LEECH666 on January 10, 2013, 01:17:27 pmI forgot to mention I already contacted hotair.pl yesterday, no stock at all for the coming 2 weeks."Krissy" from Korad told me they were to release new models (non programmable) in about 2 weeks too.Thomas.

author: Otatiaro
author_rank: Regular Contributor
timestamp: January 11, 2013, 12:36:44 pm
content: Hello,First feedback on Atten.eu ...They asked for 2 weeks before shipping (item was in stock), I asked why, and they replied that they test each and every item prior to shipping.They also include a "software" which is normally not included (don't know what it is ...).They'll try to ship it asap (they will try to test the power supply on monday).Thomas.

author: LEECH666
author_rank: Frequent Contributor
timestamp: January 11, 2013, 01:29:36 pm
content: Sounds like a bad excuse for not having enough items in stock ... but whatever.

author: Otatiaro
author_rank: Regular Contributor
timestamp: January 11, 2013, 07:40:51 pm
content: Quote from: LEECH666 on January 11, 2013, 01:29:36 pmIndeed ... but if it's true, then it's nice to have each unit tested before it leaves them. We'll see ...Thomas.

author: Otatiaro
author_rank: Regular Contributor
timestamp: January 23, 2013, 03:37:22 pm
content: Hello,Latest news ...They didn't send the power supply yet ... they said last friday they shipped only 110V models (I need 220V), so mine should ship this friday.So they are obviously lying, saying items are in stock when they are not.I didn't cancel my order yet (still need a good power supply ...) but if friday they can't give me a valid tracking number I'll open a paypal dispute.Thomas.

author: MartinX
author_rank: Regular Contributor
timestamp: January 23, 2013, 08:46:29 pm
content: Velleman seems to sell it as the Velleman PS3005D.http://www.velleman.eu/products/view/?id=409798I have no idea if they are the updated version.Edit: Sorry I didn't notice you meant the triple version, well Velleman is a source of the single version if anyone is interested.

author: jav
author_rank: Contributor
timestamp: January 24, 2013, 09:40:00 pm
content: Quote from: MartinX on January 23, 2013, 08:46:29 pmI've got mine from Velleman today (Korad confirmed me that it's the same device), and looks like it's the updated model. Uses a 230 V transformer.

author: Otatiaro
author_rank: Regular Contributor
timestamp: January 28, 2013, 02:52:04 pm
content: Hello,Just received a message from TNT saying that Atten.eu will ship a package for me ... on the 30th of Jan.They are justlyingto the customer, the items are NOT in stock, they buy it with your money once you've ordered, that's now more than 2 weeks I placed the order and my package is still not shipped.I will NEVER EVER buy again from them (even if the power supply is good, which is still to confirm) ... and I recommand you to not buy anything from them.Thomas. I sent them the link of this thread, if they ever want to justify themselves ...

author: Smoking
author_rank: Contributor
timestamp: January 28, 2013, 03:26:29 pm
content: Quote from: Otatiaro on January 28, 2013, 02:52:04 pmThis is Jonas from ATTEN.EUWe are so sorry that this order is delayed.But we wrote to him directly after he placed the order :Hello,Thank you for your order.We are now processing orders.Shipping will by TNT Express. When we do, we will send the tracking number to you.Shipping dates is expected 1/25/2012If you have any questions let us know.We also wrote to him that we will try to see if we could do a quicker delivery.We have 110V models also and these models are not for the EU market.There is stock but not 220V.So we offert him 2 sets test leads for free value of €20,- for waiting.But now you are going to complain in a forum and not telling the whole story.This is not how we do business.If you like a we can cancel your order and refund your money no problem.But please by fair and honest by telling the whole story.Greetings,JonasATTEN.EU

author: jancumps
author_rank: Unknown
timestamp: January 28, 2013, 05:25:07 pm
content: Quote from: Otatiaro on January 28, 2013, 02:52:04 pmThomas, feels like you are using public forums to push suppliers. EEEk. Bet there are two sides to the story.

author: Otatiaro
author_rank: Regular Contributor
timestamp: January 28, 2013, 05:31:11 pm
content: Hello,First mention of the shipping delay was after I placed the order for an item IN STOCK (and it finally is even more delay than you told me first ...).There is absolutely no mention on the website about the 110V being in stock and the other one not being in stock.I don't care about the test leads ... 3 weeks lead time costs me a lot more than 20€ (in fact it costs me more than the price of the power supply ...).I can't cancel the order now because that's 2 weeks you'r sending me mails saying that it will ship soon (I can post the mails too ... first was on the first monday, then first friday, then second friday, and now it's third wednesday ...).As you can see I posted the first message as soon as I ordered from you, and posted the whole story, even posted updates from time to time, the 23rd I posted the fact that you were having 110V supplies in stock but no 220V.I still need the supply and don't have time to cancel and re-order from someone else (I got the PCB here on my desk waiting to be validated with the power supply for one week) ... at least I hope it will work as expected.But indeed that's not how I'm doing business. I don't expect same day shipping from everybody (more and more are doing it), but except from huge chinease warehouses, more than 3 days to pack ONE item IN STOCK is not acceptable, it took you (at least if the supply ships on wednesday) 14 days.Thomas.

author: Otatiaro
author_rank: Regular Contributor
timestamp: January 28, 2013, 05:37:41 pm
content: Hello,Quote from: jancumps on January 28, 2013, 05:25:07 pmMy story is that they sold me an item in stock and finally admit it was not in stock (after more than one week).Their story seems to be the same, except that they offered a 20€ "2 sets test leads" (that's true, I don't deny it ... but I don't even know what is it ...), which I don't think is ok compared to lying to the customer about a 400€ item being in stock and delaying the order 3 weeks.I'm not even pushing them (they can't send it before the 30th), just warning people about that fact and recommanding not to order from them (except if you don't care about delays, perhaps).It's just feedback, I won't cry if you order them somethingThomas. Ok I think I found what is the "2 sets test leads" ...http://www.atten.eu/power-supply/power-cable-set-1.htmlx2 ... well please keep them, it would just fill my trash can ...[EDIT AGAIN] I checked and the non programmable supply that I first wanted (but wasn't in stock at that moment ...) is now in stock, so I asked if it was possible to swap the programmable - 365€ - power supply for the non programmable one - 135€ - and get a refund of the difference. No reply yet (but was quite late). We'll see tomorrow.

author: amyk
author_rank: Super Contributor
timestamp: January 29, 2013, 09:21:23 am
content: This is not unusual, the Chinese seem to have a different definition of "in stock" (might be a language issue). Same for the long delays, although I'm not too sure of the origin of that.

author: Otatiaro
author_rank: Regular Contributor
timestamp: January 29, 2013, 09:43:59 am
content: Quote from: amyk on January 29, 2013, 09:21:23 amLol a language issueThe problem is atten.eu is not chinease but in the Netherlands. I don't expect the same level of performance from a chinease warehouse and a european shop (and I don't expect the same price of course).Thomas. Got no reply yet about the swap for the cheaper version (non programmable) ... I'm already waiting for the "whoups, sorry, we already sent it, we can't do it anymore" e-mail to pop-up(unit is supposed to ship tomorrow).

author: Otatiaro
author_rank: Regular Contributor
timestamp: January 29, 2013, 07:06:25 pm
content: Hello,Small update, unit is supposed to ship tomorrow (30th) and still no reply about myasking to swap the programmable unit (365€) for the non programmable unit (135€) that wasn't in stock when I ordered but is now in stock.I bet tomorrow morning I'll receive the much awaited "hooo too bad, it just left ..." e-mail.Thomas.

author: Otatiaro
author_rank: Regular Contributor
timestamp: January 30, 2013, 08:04:35 am
content: Hello,Received a mail yesterday from them ... they did not answer on the availability of the non programmable version, they "offered" to refund the price difference between the 3A version and 5A version and still send me the 5A version (well, the price difference is 15€).I told them to just send the 5A programmable unit, so that we can all move to something else, just want the PS and stop bother with them.I hope I won't have to post anything new in this thread ... and I4ll open a new thread for the review of the power supply.Thomas.

author: Otatiaro
author_rank: Regular Contributor
timestamp: February 02, 2013, 03:18:30 am
content: Small update,It is supposed to be shipped via TNT ... but the tracking number is still not valid after 2 days, and atten.eu just told me it was supposed to be delivered on ..... next Wednesday !For this price and the insane delay for an item supposedly in stock, don't expect fast shipping ... it's cheapest shipping, nothing else. Ho yes and they "kindly" put the "test probes" in the package anyway !!!!!! WTF I would have swap the probes for faster shipping if I knew it was coming by foot !!!!!!!Is it possible to be that much non-professionnalDuring this time, my boards (and my customer) are waiting for the power supply to arrive for high voltage validation (put an elevator music here) ........................... I'm totally speechless .........Thomas.

author: Otatiaro
author_rank: Regular Contributor
timestamp: February 02, 2013, 03:35:14 am
content: Quote from: Otatiaro on January 28, 2013, 05:37:41 pmNow I probably would ...Thomas.

author: LEECH666
author_rank: Frequent Contributor
timestamp: February 02, 2013, 11:09:00 am
content: Quote from: Otatiaro on February 02, 2013, 03:18:30 amIt's not really a high voltage supply at 3x 32V.What are you building/selling anyway? Just curiousFlorian

author: Otatiaro
author_rank: Regular Contributor
timestamp: February 02, 2013, 11:19:49 am
content: Hello,I need >35V supply (this is why I bought the 3 output version to put the 2 main outputs in series).I'm designing a CAN bus logger and the CAN spec goes up to 35V, I have some protection in place for undervoltage / overvoltage but I need to validate they are working before delivering to the customer.For me anything >12V is high voltageI'm doing pretty much only digital stuff at 3.3V (sometimes 5V).TNT still says the tracking number is unknown (after 3 days ...). I didn't even know TNT had such a slow delivery service (one week for 338km/h !!! that's an average of 2km/h), thought TNT was only for fast delivery ...Thomas.

author: amyk
author_rank: Super Contributor
timestamp: February 02, 2013, 12:46:54 pm
content: Quote from: Otatiaro on February 02, 2013, 03:18:30 amIt's Chinese New Year very soon. Expect to wait even more.

author: SLJ
author_rank: Frequent Contributor
timestamp: February 02, 2013, 01:23:13 pm
content: Quote from: Otatiaro on January 11, 2013, 12:36:44 pmThis only tells me that they have had trouble with the item and they don't trust it to work correctly from the factory.

author: Otatiaro
author_rank: Regular Contributor
timestamp: February 02, 2013, 01:31:45 pm
content: Hello,Quote from: SLJ on February 02, 2013, 01:23:13 pmThat was the first version ... then they said they had 110V version in stock but no 220V ... don't remember every excuses they used so far.Thomas.

author: rbola35618
author_rank: Frequent Contributor
timestamp: February 04, 2013, 01:26:05 am
content: I have the atten rebadge under the circuit specialist. Mine has a problem where it intermittently locks up. I am getting ready to return it.

author: Otatiaro
author_rank: Regular Contributor
timestamp: February 04, 2013, 02:42:40 pm
content: Hello,Just received a mail from TNT saying that atten.eu has requested a shipment pickup for me ....They said they sent the shipment last wednesday, and confirmed it multiple times via e-mail.Again, they are LYING to me.I'm cancelling the order and opening a paypal dispute.Thomas.

author: Otatiaro
author_rank: Regular Contributor
timestamp: February 04, 2013, 04:24:06 pm
content: Ok last update ... they cancelled and refund the order.They paid via a bank account so I'll have the money on my account only in one week ...Thomas.

author: Achilles
author_rank: Regular Contributor
timestamp: February 04, 2013, 07:39:40 pm
content: well, just to mention..... the shop may be in Netherland, but it may also have a Chinese owner.I had similar experiences with a German shop when I ordered my Siglent Function Gen, but it wasn't that urgent and it was really cheap compared to competitors, so I waited. Well, that German shop was a Chinese seller as well.The home may change, but the attitude keeps the same. Nevertheless, you could always keep that in mind and don't get disappointed that much.I hope you'll have that issue solved quickly Thomas. Banks can be lazy as well

author: BrAtKo
author_rank: Newbie
timestamp: February 17, 2013, 07:21:04 pm
content: Hello Im going to buy this one from Axiomet AX-3005D maybe AX-3005DS from tme.eu. Do you still not recommend this ? Another possible buy is from Matrix instead this. How can I determine the latest version please ? Thanks

author: Otatiaro
author_rank: Regular Contributor
timestamp: February 17, 2013, 07:42:26 pm
content: Hello,Just to mention I finally ordered a Koard 30V 5A 3 output to horair.pl. Hope they are better than atten.eu.Thomas.

author: cheloski
author_rank: Newbie
timestamp: October 29, 2013, 08:11:20 am
content: Quote from: Achilles on February 04, 2013, 07:39:40 pmHi...can you tell me the name of the German store?....because I was thinking to buy in a germany store an oscilloscope, and dont want to wait a lot of time ....