Purchased a Flir ThermaCAM ex320 from ebay- Missing several items - Page 1
Forum section: electronics / general

author: Misulejoha
author_rank: Newbie
timestamp: March 22, 2021, 07:47:18 pm
content: Hello all,I recently purchased a Flir ThermaCAM ex320 from eBay and found that the USB cable for transferring pictures to the computer is missing as well as the software CD. I have searched high and low everywhere online (except here) hoping that someone here might have them and be willing to sell them to me. If not, does anyone know where I might find them for sale? Also, does anyone know if these cables are proprietary to these imagers or can I use a similar product from another manufacturer (assuming there is one).Thanks for any help in advance.-Mike

author: DaJMasta
author_rank: Super Contributor
timestamp: March 22, 2021, 08:40:00 pm
content: Their download section requires a registration their site, but FLIR should have the software you need to download them, their legacy software collection for download isn't all encompassing, but it does go back a ways and I have seen downloads for ThermaCAM cameras. As for the cable, are you sure the required one is proprietary? My cameras have used Mini USB for file transfer even when the charging cable was proprietary.

author: Misulejoha
author_rank: Newbie
timestamp: March 22, 2021, 09:17:30 pm
content: Thanks, DaJMasta, for responding back. I was told the cable was proprietary by someone who use to have this same imager years ago, although he wasn't 100% sure. My hope is that it isn't proprietary and there is an alternative cable that will work with the imager. I've attached a 2 page excerpt from the user manual that shows what type of connector cable is needed to connect the imager to the computer. It's kind of generic in the description of the cable which might be why I'm having a hard time finding one.

author: Fraser
author_rank: Super Contributor
timestamp: March 22, 2021, 09:52:53 pm
content: Page 91 of the user manual details the computer cable pin-out. It uses a standard 8 pin mini DIN connector. You will need to make a cable by cutting the end off a USB cable and fitting the mini DIN connector according to the provided pin-outI know of no source of a ready made cable as the camera is now obsolete.Fraser

author: Fraser
author_rank: Super Contributor
timestamp: March 22, 2021, 10:04:15 pm
content: This thread may be of interest. I carried out a repair on a FLIR E2 that is very similar to the Ex320.https://www.eevblog.com/forum/thermal-imaging/flir-thermal-camera-for-teardown-my-latest-patient-the-e2/Fraser

author: Fraser
author_rank: Super Contributor
timestamp: March 22, 2021, 10:09:17 pm
content: Regarding software for analysis or reporting using images from the Ex320. FLIR Reporter and Researcher were used. Both were very expensive products and are no longer supported. You may be able to download a Demo version of the software from the FLIR legacy software archives. The software is sometimes available on the used market but remains expensive. You could try FLIR Tools and see if it recognises the Ex320 Radiometric JPG files. If it does, you are in luck as FLIR Tools is free to download and useFraser

author: Misulejoha
author_rank: Newbie
timestamp: March 22, 2021, 10:09:33 pm
content: Great! Thank you Fraser. I will definitely check out your link.

author: Fraser
author_rank: Super Contributor
timestamp: March 22, 2021, 10:12:17 pm
content: There is a Ex320 teardown by UHO here......https://www.eevblog.com/forum/thermal-imaging/flir-ex320-teardown/

author: Fraser
author_rank: Super Contributor
timestamp: March 22, 2021, 10:18:26 pm
content: It looks like you can buy the USB data cable.... but at a crazy expensive price !https://www.flir-infrarotkameras.de/USB-Data-cable-E-Serie-E2-E45-E300

author: Fraser
author_rank: Super Contributor
timestamp: March 22, 2021, 10:25:55 pm
content: The USB data cable.....Nothing special, just a USB cable with a Mini Din connector. There are no electronics or special parts beyond needing the correct Mini DIN connector. Use your cameras socket to confirm which Mini Din connector will fit it.Fraser

author: _Wim_
author_rank: Super Contributor
timestamp: March 23, 2021, 08:03:32 pm
content: Quote from: Fraser on March 22, 2021, 10:25:55 pmThat looks for all the world like a PS2 connector. I wonder if one of these would not work (combined with a standard usb cable).https://www.ebay.com/itm/2-USB-Female-in-to-PS2-Male-Adapter-Converter-for-Computer-PC-Keyboard-Mouse-Fm/303917999578?hash=item46c2eca5da:g:qysAAOSwHPlWck3xPS2 was the predecessor of USB, so it would not be unlogical if pinout was the same. The two pins that are unused in the standard PS2 are the RS232 pins on the EX320 (which are not needed for USB connection...)Remark: PS2 connector is male version in attachment, Flir shows female side (camera side)

author: _Wim_
author_rank: Super Contributor
timestamp: March 23, 2021, 08:07:41 pm
content: Or as a complete much cheaper cable:https://www.benl.ebay.be/itm/GCE-45-1419-12-ft-USB-A-to-PS-2-MD-6-Male-Adapter-Cable-input-device-to-comput/352497222437?hash=item521278c325:g:zPMAAOSwtaBb0hyO

author: Misulejoha
author_rank: Newbie
timestamp: March 25, 2021, 04:17:38 am
content: Thank you so much. I just purchased one from ebay. I get my imager a day after I get the plug. My fingers are crossed.

author: _Wim_
author_rank: Super Contributor
timestamp: March 25, 2021, 06:27:40 pm
content: Quote from: Misulejoha on March 25, 2021, 04:17:38 amYour welcome.Don't forget to report back so future users of this forum with the same issue already now that a standard USB-A - PS2 cable is all they need.

author: Misulejoha
author_rank: Newbie
timestamp: March 25, 2021, 07:30:13 pm
content: I definitely will. Thanks again for your help.

author: DaneLaw
author_rank: Frequent Contributor
timestamp: March 25, 2021, 11:00:21 pm
content: Quote from: Misulejoha on March 22, 2021, 07:47:18 pmWhat did you pay (bid) for an ex320 here anno 2021.?

author: Misulejoha
author_rank: Newbie
timestamp: April 14, 2021, 10:59:26 pm
content: Hi Dane. Thank you for your comment. I paid around $800.00 for the camera, which included two lenses (27mm/FOV 25d and 15mm/FOV 45d), power chord, 1 rechargeable battery and a pelican case. I am on the look out for a dual bay battery charger and a telescopic lens as well.-Mike

author: Misulejoha
author_rank: Newbie
timestamp: April 14, 2021, 11:04:55 pm
content: _Wim_,So if finally received the long awaited connector cable only to be discouraged by the fact that the usb connector cable didn't work. I tried updating the drivers on my laptop (Windows 7) but all I continue to get is the usb has malfunctioned or is not recognized. I just recently found a guy on ebay that was selling the proprietary chord (at least this is what he claims) for my particular camera. I should be receiving it in a couple days and will be keeping my fingers crossed.-Mike

author: _Wim_
author_rank: Super Contributor
timestamp: April 15, 2021, 08:07:09 am
content: Quote from: Misulejoha on April 14, 2021, 11:04:55 pmHmmm, that is strange. The fact that Windows sees a device has been plugged in, normally means that the pinout is correct I think. When the pinout is not correct, I do not think you would see anything in Windows. To I would be temped to think it is still driver related, and not cable related.Here are some other tips and tricks for this kind of error:https://www.easeus.com/storage-media-recovery/usb-device-not-recognized.html

author: _Wim_
author_rank: Super Contributor
timestamp: April 15, 2021, 08:18:50 am
content: Quote from: Misulejoha on April 14, 2021, 11:04:55 pmDo you have the possibility to test on a Windows 2000/XP machine (for example using VMWare). I had an older USB Floppy drive that gave a similar error in Windows 10, but running an XP virtual machine on the same Windows 10 host I could successfully use the floppy drive by connecting the USB device in VMWare to the virtual XP machine...

author: _Wim_
author_rank: Super Contributor
timestamp: April 15, 2021, 08:22:14 am
content: Quote from: _Wim_ on April 15, 2021, 08:18:50 amOld versions (windows 2000) of Windows can be downloaded here:https://winworldpc.com/library/operating-systemsVMWare player can be downloaded for free for personal use:https://www.vmware.com/products/workstation-player/workstation-player-evaluation.html