How to do an U disc recovery on SDM3055?? - Page 1
Forum section: electronics / testgear

author: rolfblomgren
author_rank: Newbie
timestamp: March 30, 2019, 10:22:17 am
content: Hi,My Siglent SDM3055 just failed, it dont get passed the startup screen. The software is 1.01.01.19 and this software should have an U Disc recovery function.I searched this forum and on internet on how to do this recovery but havent found any information about it.Can anybody help me please??/Rolf

author: tautech
author_rank: Super Contributor
timestamp: March 30, 2019, 01:09:15 pm
content: Welcome to the forum.Contact Siglent in Hamburg through this link:https://www.siglenteu.com/contact-us/Their techs should have the USB recovery package on file or provide a link for you to download the package.The zipped package contains the recovery files and instruction of how to apply them.Please let us know if it's successful.

author: rolfblomgren
author_rank: Newbie
timestamp: March 30, 2019, 01:26:45 pm
content: Thanks' Tautech,I have sent an email to them... will let you know the progress of this....../Rolf

author: oewean
author_rank: Contributor
timestamp: March 30, 2019, 05:05:14 pm
content: Hi Rolf,I see that you are in Sweden, you could also send us(Norwegian distributor for Siglent) an e-mail via our webpage(https://www.adroit.no/contact/) and we could help you.Best regardsØrjan

author: rolfblomgren
author_rank: Newbie
timestamp: April 01, 2019, 06:40:18 pm
content: I've got an email from Siglent Germany today with the download link for the recovery files . I just run it, and now my SDM3055 is up and running again. Thanks Siglent Germany.Thanks also Örjan, next time i have problem i know now that you also can help...Bye the way i have the SDM3055 Digital Multimeter and also SDS1102X Digital Memory Scope and SDG2122X Arbitrary Waveform Generator from Siglent.

author: Inovet
author_rank: Contributor
timestamp: January 25, 2020, 03:44:04 am
content: Hello!I have a similar problem with my SDM3055.I don’t know who it would be right to contact. Yesterday I wrote in support of North America and Europe, and, seeing support in Norway in this topic, I wrote to you. Sorry if this is wrong.

author: tautech
author_rank: Super Contributor
timestamp: January 25, 2020, 04:49:24 am
content: Quote from: Inovet on January 25, 2020, 03:44:04 amWelcome to the forum.Oh dear, bad luck.Pop me your email by PM and we'll sort you out with some tools to get it all fixed up.For others watching, it's best to keep firmware up to date to lessen these sorts of problems.

author: Inovet
author_rank: Contributor
timestamp: January 25, 2020, 02:36:15 pm
content: Very great thank you!The multimeter is working properly. But now not calibrated.

author: tautech
author_rank: Super Contributor
timestamp: January 26, 2020, 09:53:05 am
content: Quote from: Inovet on January 25, 2020, 02:36:15 pmYou're welcome.QuoteYes it's unfortunate your early attempts at recovery ruined the calibration files but maybe someone here can have a look at theirs and give you some pointers instead of needing to send it away for recalibration.

author: Inovet
author_rank: Contributor
timestamp: January 26, 2020, 10:43:37 am
content: I will be glad to advice on calibration.