No support from B+K Precision... - Page 1
Forum section: electronics / general

author: tom66
author_rank: Super Contributor
timestamp: July 21, 2012, 11:53:32 am
content: Had a BK 2709B multimeter for nearly two years and recently one of the tilting bale clips on the battery cover has broken so I can't stand it up any more.So it looks like all I need is a new battery cover, no big deal, the meter itself still works.Contact B+K three times with no response using their website. About to pick up the phone and call them but before I do that any other ways of getting the part (I'm quite willing to buy it - but I'll have no luck if I can't find it!)

author: EEVblog
author_rank: Unknown
timestamp: July 21, 2012, 12:02:24 pm
content: They have been pinged on twitter.Dave.

author: zaoka
author_rank: Frequent Contributor
timestamp: July 21, 2012, 07:22:59 pm
content: Good luck

author: retiredcaps
author_rank: Super Contributor
timestamp: July 21, 2012, 10:15:43 pm
content: Quote from: tom66 on July 21, 2012, 11:53:32 amI just used their website to send them a message regarding your problem. However, it is Saturday (today). It will be interesting to see if they respond to a Canadian any quicker or if their "Contact Us" filter person asleep at the wheel.

author: tom66
author_rank: Super Contributor
timestamp: July 22, 2012, 07:07:50 pm
content: Quote from: EEVblog on July 21, 2012, 12:02:24 pmThanks for the ping Dave and thanks retiredcaps... Let's see if their support (mainly the reason I bought it) holds up.

author: SeanB
author_rank: Super Contributor
timestamp: July 22, 2012, 07:30:41 pm
content: 24/7 support - we answer after 24 hours, or if it is in the 7 hours of the month we are working.

author: Dawn
author_rank: Regular Contributor
timestamp: July 23, 2012, 11:43:57 am
content: I've recently had the same experience. I filled out the same form you all did and never got a response. That's been about 3 weeks now here in the states. I have never had to deal with them before, so I had no idea what to expect as many other companies do the same. Sometimes I wonder why some of these companies bother to refer you to an support page or applette if they have no intention of responding. Many also offer support telephone numbers that unless your're a dealer or service center, the only recourse a consumer has is to leave a voice message that's never returned either.

author: bilko
author_rank: Frequent Contributor
timestamp: July 23, 2012, 02:00:27 pm
content: I had the same ZERO response from info@lumileds.com when requesting info for a big order.No loss, order goes to CREE instead. Wonder who runs these businesses, hey, if they can't even give pre-sales support, you're stuffed once they have your cash.

author: T4P
author_rank: Super Contributor
timestamp: July 23, 2012, 04:09:50 pm
content: Quote from: bilko on July 23, 2012, 02:00:27 pmWelcome to phillips lumileds. AKA What used to be agilent's LED departmentIn my humble opinion i avoid lumileds all the time

author: bilko
author_rank: Frequent Contributor
timestamp: July 23, 2012, 04:23:34 pm
content: QuoteThanks, wish I had known earlier, would have saved me wasting my time. It doesn't matter how good the product is (don't even know if they are any good). Certainly bad comms is a deal breaker.

author: tom66
author_rank: Super Contributor
timestamp: July 23, 2012, 07:57:08 pm
content: FINALLY, I got a response to my original message (about 2.5 weeks ago):QuoteHmm, I spent nearly $100 on this meter and you can't afford a $2 air mail packet to UK? Never mind, I'm willing to pay for it as it is wear and tear possibly on my part. But I don't have a shipping account, I've asked if they will accept paypal or a credit/debit card.

author: retiredcaps
author_rank: Super Contributor
timestamp: July 23, 2012, 11:56:06 pm
content: Quote from: tom66 on July 23, 2012, 07:57:08 pmI got a response from them on Monday (less than 48 hours including Saturday and Sunday). It states"Yes, I have contacted your friend and we are trying to find a way to get the part to him."

author: tom66
author_rank: Super Contributor
timestamp: July 25, 2012, 05:30:59 pm
content: OK, +1 on B+K here, they are sending it free.QuoteSo, in the end, it looks like it has worked out well. Apart from the delay in answering the support was very helpful.

author: tom66
author_rank: Super Contributor
timestamp: August 03, 2012, 05:10:37 pm
content: Part arrived today, fitted it, meter works great.Thanks to B+K for sending the part, and to everyone for raising their attention.

author: aargee
author_rank: Frequent Contributor
timestamp: August 04, 2012, 11:50:07 pm
content: It's a shame the hoops that people had to go through to get some attention.Possibly this became "a fire that had to be put out" rather than a "this is our great service that happens all the time".< cynicism on> OK everyone, back to hunting down that last 5c saving we can make this week. <cynicism off {not really}>

author: Ed.Kloonk
author_rank: Super Contributor
timestamp: August 05, 2012, 01:30:26 am
content: Quote from: tom66 on August 03, 2012, 05:10:37 pmGlad you got it sorted.Quote from: aargee on August 04, 2012, 11:50:07 pmYep. 't sux.