Flir E4 does not turn on and the computer does not see it. - Page 1
Forum section: electronics / general

author: Kabasva
author_rank: Contributor
timestamp: November 24, 2019, 11:32:02 am
content: The problem began with the fact that they stopped downloading from the memory of the thermal imager. I formatted the Windows disk utility in fat 32, but after about 100 shots it was impossible to download files, it was impossible to enter the 100_FLIR folder from the computer. I formatted the disk with the program "Hard Disk Low Level Format Tool" after re-loading the thermal imager, it stopped turning on and stopped being detected by the computer as a disk. What can I do to make it work?The last two pictures, on the first: connection to a computer (image with battery).on the second: the thermal imager is stopped.Sorry for my English translation through an automatic translator.

author: Fraser
author_rank: Super Contributor
timestamp: November 24, 2019, 01:46:54 pm
content: I recall that formatting the image disk area bricks some (all?) Ex series cameras. Other owners of the camera have had to return the unit to FLIR to get the matter resolved. I do not recall reading of any solutions on this forum, or even an explanation of why this occurs. It sounds like the image storage area is not a standard windows drive format and gets corrupted when common format tools are used on it. Maybe some important data or hidden file sits in the same a Flash memory area and is destroyed during a format ?I know it does not help, but formatting a flash drive is not normally a requirement as the flash cells are managed by wear levelling software on the controller and simple deletion of contents is adequate in most cases. People wishing to destroy private data do try formatting flash but even that is not 100% effective due to wear levelling and how it is employed.Fraser

author: Kabasva
author_rank: Contributor
timestamp: November 24, 2019, 02:39:16 pm
content: I met a man who constantly formats a Flir E4 flash drive and he has no problems. I read it many times ago on this forum, I was afraid to format the flash drive. But when the flash drive stopped reading, I had to format it FAT 32, and it helped, the flash drive was formatted and the thermal imager began to take pictures and save them to the flash drive. But the problem was deeper, it turns out that part of the disk space is out of order, and this was the first failureI decided to do low-level formatting, which most likely destroyed the boot area of ​​the disk, which affects the main turn on and loading of the thermal imager, now after turning on it stops in the first picture and does not load further, it also happens when connected to a PC, an empty battery appears and nothing happens further , The PC also does not see the thermal imager. Maybe something like a combination of buttons before turning on the thermal imager to make a hard reset?

author: Fraser
author_rank: Super Contributor
timestamp: November 24, 2019, 03:05:32 pm
content: https://www.eevblog.com/forum/thermal-imaging/flir-e4-_there-is-no-memory-card_-error/

author: Fraser
author_rank: Super Contributor
timestamp: November 24, 2019, 04:03:03 pm
content: Suggest you return your camera to FLIR as faulty. As you say, it looks like some issue was developing with the hardware or software before you formatted the flash. A hard (cold) boot occurs if you remove and then reinsert the battery and start the camera. A hard boot is also initiated by holding the power button down.

author: Kabasva
author_rank: Contributor
timestamp: November 24, 2019, 04:44:35 pm
content: I did all this, maybe there’s something like in a laptop, for example, a full recovery from the backup area.

author: Fraser
author_rank: Super Contributor
timestamp: November 24, 2019, 06:00:28 pm
content: Sadly, not in the E4. It is an embedded computer running Win CE6. No onboard system backup.

author: Bud
author_rank: Super Contributor
timestamp: November 24, 2019, 06:36:01 pm
content: Can FlirInstallNet utility see the camera?