DS1052E Only $384.99 freeshipping worldwide - Page 1
Forum section: electronics / general

author: dealexcel
author_rank: Contributor
timestamp: May 03, 2010, 02:07:11 am
content: Hi everybody, I am a wholesaler from china and sell some electronics at amazing price, I know someone must be suspicious and the same scope at ebay need $540, but if you know the retail price in china, you will never feel surprise anymore. tags:monopolization, exclusive agency1.How to buyeasy to use, choose your item and add to cart, then checkout.2.Is payment safe?we recommend paypal and most customer of us use paypal for paymenting3.Same as the ds1052e that sold in US?yes, all ds1052e were mading in China, but they earn more, we earn less.4.About shipping timeusually, we use ems express that need 7-14 days and we can provide tracking infomation which can be checked inhttp://www.ems.com.cn/english-main.jsp5.Warranty3 years and we will pay the postage of sending it back.click here to view:http://www.dealexcel.com/rigol-ds-1052e-ds1052e-50-mhz-2-channel-digital-oscilloscope-sku363_p363.htmlfor more cheap electronics, instrument, digital multimeters please visit:http://www.dealexcel.com/if you have any question, please post below

author: dealexcel
author_rank: Contributor
timestamp: May 03, 2010, 06:21:24 am
content: anybody here?

author: Simon
author_rank: Unknown
timestamp: May 03, 2010, 06:48:29 am
content: I think this section was meant more for sale of second hand goods your not really supposed to make posts like this, we are all well aware of your services and they have been repeatedly mentioned on rigol specific threads but then you only came here to advertise and have not read the forum.

author: Simon
author_rank: Unknown
timestamp: May 03, 2010, 01:19:33 pm
content: no offence taken but if you look in the rigol thread deal extreme is one of the main outlets and people are always scouting the best price on the rigols the user seems a bit jealous about advertising, I think most people on here currently that want a rigol have got one and many are seeking the cheapest anyhow so he will be found if he is on google. if he is serious he should pay for dave to put an add on the main page

author: EEVblog
author_rank: Unknown
timestamp: May 03, 2010, 02:00:58 pm
content: This is DealExcel and not DealExtreme everyone has been talking about. As far as I know, two separate companies.I mention on the Buy & Sell notice that dealers are welcome, provided they don't outstay their welcome.Dave.

author: dealexcel
author_rank: Contributor
timestamp: May 03, 2010, 02:21:09 pm
content: thanks your kind advice, simonanyway, I am not be similar with the rule of eev forum, so I said sorry for this advertisinghi Dave, yes, we are not the same companies, we sell something and be one supplier of dx's, but dx is famousI knew a guy named kari who cames from finland, we mentioned your hack video on ds1052e and he said he has talked about this method with you before that.

author: Waifian
author_rank: Regular Contributor
timestamp: May 03, 2010, 02:53:30 pm
content: I can vouch for them I got my rigol through them. 7 Business days to Wisconsin, USA. The EMS to US postal service was a bit confusing. You can still use the EMS tracking number for your package on the US postal service website after it goes through customs.

author: Simon
author_rank: Unknown
timestamp: May 03, 2010, 03:34:00 pm
content: see your already known about, most people go googling a product to find the cheapest retailer so fear not

author: rf-loop
author_rank: Super Contributor
timestamp: May 04, 2010, 12:43:15 pm
content: I have bought also from dealexcell and I can recommend. Also I have buy from other place but then I find dealexcell. Very reliable Chinese merchant. My experience is fully satisfied. There is no point to worry about if they did not immediately respond to e-mail. China is very very busy world.... Shipping will be reliably and quickly. I recommend EMS (inexpensive and still quite fast). Also they are maybe more oriented to electronic work/hobby tools as you can see if you look what all they have...Dear Dealexcell seller: I recommend that the Chinese power cord left out of the box. This will reduce the weight. It can not safely use in the West. (Included adapter is dangerous if used with an oscilloscope in the workshop), then the packaging can be kept strong, and not cut it lighter. This is how it should be safer. If the packaging is cut (for weight Reduce), there is a danger that the oscilloscope is damaged en route.

author: dealexcel
author_rank: Contributor
timestamp: May 05, 2010, 02:37:28 am
content: Quote from: rf-loop on May 04, 2010, 12:43:15 pmthanks for your advice, we also understand that problem, but the ems express embarrass us that they estimate postage depend on a strange rule, anyway, we will be careful with it, and do my best to ensure its safe.hi rf-loop, r u kari?

author: dealexcel
author_rank: Contributor
timestamp: May 05, 2010, 11:29:04 am
content: Some friends pm me and ask for shipping time detail and cost, so I tell all of it here:1. The shipping time is about 2 weeks, but if you are in US, CA or WEST EUROPE?it will be faster.2. Shipping fee, all free, wherever you are, even if you are in Mars (But there is a exception: netherland, because ems dont support netherland, so you have to pay $30 for DHL express, less than 1 week for shipping)

author: Polossatik
author_rank: Frequent Contributor
timestamp: May 07, 2010, 12:49:51 am
content: I have no problem that retailer advertises here as long as they want to build interaction with the visitors.This of course easly backfires if people order stuff and get crappy service, but at least it's then known.I'm personally in an silly back and forward mail chain with dealextreme staff (not dealexcel ) about a stupid order, if not resolved I'm willing to try an other retailer.the simple fact I got a decent reply after 2 working day's on an email to dealexcel is already nice...I see on the dealexcel site a lot of rather cheap multimeters, might be an idea for them to pick their "top picks" in the range they offer and send a bunch to Dave for review."Are chinese cheap MM any good" might be interesting blog topic - of course the answer may be simply "no"....but on the other hand if they would take the challenge, kudo's to hem...

author: johnboxall
author_rank: Unknown
timestamp: May 09, 2010, 08:54:19 am
content: Hmmmm.....http://tronixstuff.files.wordpress.com/2010/05/dealexcel.jpg

author: sigxcpu
author_rank: Regular Contributor
timestamp: May 09, 2010, 11:20:28 pm
content: priceless

author: dealexcel
author_rank: Contributor
timestamp: May 10, 2010, 02:25:45 am
content: Quote from: tronixstuff on May 09, 2010, 08:54:19 amyes, we also sell some cheap replica:flash disk, digital products and so on, other site like lightinthebox.com. dealextreme also sells some fake product, this is not a secret, Andres who left the comment on our site also bought many other product, digital multimeters, testing equipment, etc.but no feedback that said our oscilloscope is fake, right?

author: GeoffS
author_rank: Unknown
timestamp: May 10, 2010, 04:02:51 am
content: Quote from: dealexcel on May 10, 2010, 02:25:45 amWhat may be a concern is that you sell ANY fakes at all.

author: Simon
author_rank: Unknown
timestamp: May 10, 2010, 06:47:40 am
content: what exactly do you mean by fake ? an intended replica for display only or a product that does not do as it should and is in evect just a useless case ?

author: johnboxall
author_rank: Unknown
timestamp: May 10, 2010, 12:32:09 pm
content: Quote from: dealexcel on May 10, 2010, 02:25:45 amFeedback can be created, edited and deleted by website owners.At the end of the day, I would be wary of buying test equipment from an organisation that also sells fakes/replicas of other things. Some cheap shirts or bags, maybe. Stuff I need to rely on - no.

author: GeoffS
author_rank: Unknown
timestamp: May 10, 2010, 02:58:45 pm
content: Quote from: Joy at MCS on May 10, 2010, 02:50:51 pmProbably not appropriate - unless you also sell fakes and replicas?

author: GeoffS
author_rank: Unknown
timestamp: May 10, 2010, 03:01:47 pm
content: Quote from: Joy at MCS on May 10, 2010, 03:00:27 pmPerhaps you should have read the entire thread before jumping in with your advertising.

author: dealexcel
author_rank: Contributor
timestamp: May 10, 2010, 04:11:00 pm
content: I think you guys know some companies in china like to produce some cheap products(mp3, mp4, cellphone and so on) that copied famous brand like apple, nokia, etc. but they will not paste any logo on it. So a apple nano(not original) style 4g screen touch shakable mp4 only sell at 20-30 dollars. the original nano cost much more, of course, the real apple is better and better, I am also an apple fan, and I have an apple iphone 3gs 32g original, but one of my friends use a fake iphone, because he felt expensive.What is fake? I think if I sell a apple style product with apple logo but not original, sell at a high price and tell you this is original, that is fake, many buyers of us know some super cheap product are not original, but they are only interested in the low price.I can list some examples:1) lightinthebox.com appox $5,000,000 sale each month, let's check one of their products:"ePhone N97 Style Dual Card Dual Camera Quad Band WIFI TV JAVA Qwerty Keypad 3.2 Inch Touch Screen Black (2GB TF Card) Original Price $166.99"Is it a nokia n97 copy? and you can find more "shadow" there.2)dealextreme.com also sells several million dollars each month, you want to knowmore? please seach "dealextreme fake" in googleI don't want to vilipend any other seller here, I just tell a truth, the fake that you guys mentioned is very cheap, no logo, not good quality, and have all functions and specifications of original product. What kinds of product will be copy? like apple, nokia, sony and so on, but chinese brand like rigol, even it is a top oscilloscope brand in china, its ds1052e was sold in china is very cheap, if you want to copy this oscilloscope, the last price will be higher than the original one, so there's no fake 1052e in China.If you want to buy a international famous brand product from China(though most of them produced in China), it is impossible. I think i dont need to explain why was that, right?re:tronixstuffYou know we can create, edit and delete comment, so why didnt we delete this bad feedback?

author: saturation
author_rank: Super Contributor
timestamp: May 10, 2010, 05:16:50 pm
content: To be fair, see also:http://www.dealexcel.com/rigol-ds1052e-ds-1052e-50-mhz-2-channel-digital-oscilloscope-sku363_p363.htmland finish reading that quote to the end:http://www.dealexcel.com/Wholesale-electrical-instruments_c2237Also, with a rep of the website here, we do have a forum for customers.I remember when tequipment.net was rated ok [ early 2000] around when they started, they are now one of the top reputable dealers for electronic equipment out there.http://www.resellerratings.com/seller13876-p2-s1-d1.htmlQuote from: tronixstuff on May 09, 2010, 08:54:19 amQuote from: sigxcpu on May 09, 2010, 11:20:28 pm

author: Waifian
author_rank: Regular Contributor
timestamp: May 10, 2010, 07:11:50 pm
content: The Rigol DS1052e that I have purchased from dealexcel is not fake. It took the firmware mod just fine. Works great. I would buy from them again.

author: johnboxall
author_rank: Unknown
timestamp: May 11, 2010, 09:25:42 am
content: Quote from: Waifian on May 10, 2010, 07:11:50 pmI am very glad to hear that.It is natural to be wary of such cheap prices and websites from East Asia.

author: dealexcel
author_rank: Contributor
timestamp: May 11, 2010, 03:19:12 pm
content: OK OK, I am just chinese seller but not a english expert, so I dont know if I used some incorrect words, anyway I will never cheat you and say "Hi dave, look at this 32GB apple iphone, it is only $200" will you believe that? Not only you dont believe but also I bought my hell phone paid appox $900.Now I introduce some products that I am sellingCellphone: all made in china, some are iphone style or nokia, sony style, the part is called "replica" by you guys, in china it called "shanzhaiji", but the specification that was given in product descripiton is 100% correct, we never sell a 1G phone and tell you that it is 2g. But both you and me will never believe this is original at this price.Security system: some of them are produced by us, there is no "shanzhai" in thie categoryInstrument: the main products are digital multimeter, power supply, mcu programmer and test equipment, all product are manufactured by china famous brand(included Fluke China), high performance cost ratio, no fake here.other products: most of them are no brand products.To ad or not to ad, this's the question.

author: rf-loop
author_rank: Super Contributor
timestamp: May 11, 2010, 06:06:30 pm
content: What are "brands" ... "names"You buy Agilent... all know it is "good" becouse it is "Hewlett-Packard" ... yes HP made many very good equipments these old golden years. I have some of these.Also Tektronix, specially in oscilloscopes, was quite good. Yes I have lot of just as also many old HP "medium and high-end" units.but these names...Today you buy fine "Agilent" equipment... what you get: Re named Rigol.Today you buy fine "Tektronix" equipmet... what you get: renamed xxx (made in China)You buy genuine Nokia phone... what you get. Chinese made phone.You buy Rigol. What you get: You get Rigol.You buy Atten/Siglent. What you get: You get Atten/Siglent.Rigol is not fake. But Agilent... some times it is fake... only Re labeled.. do you know what you get if you buy Tektronix, Agilent, LeCroy... but if you buy Rigol, you know it is Rigol, If you buy Atten(Siglent) you know you get it.What is genuine equipment today?many years ago I do some automation project on one factory.It was very big surprice for me that this same elevator in one factory carry all "brand" names...... it was very funny 30 years ago listen peoples on the corner who talk with each others and all have opinion that this name is good, this name is bad... (I smile only inside me... boys if you know what are behind your "good brands" and "bad brands"... maybe it is better you not know... real truth is more "mysterious" what we can imagine in our mind...Do you trust Agilent? They sell genuine Agilent products? What about Fluke? How is LeCroy, how Tektronix?I have genuine Tektronix equipments, designed and made in Beaverton. Today I do not know if I buy Tektronix, is it real or only some kind of "fake" renamed.... Do I need open this machine before I know.But what is important. More than "name"?Today there is less and less equipments so that you can trust name.One day in china some phone company design and develop new phone. Peoples wait new model. Model was ready and manufacturer make promotions for this fine new model.(production was littlebit late... )There was clever fast company who made exactly copy, including brand name. They do it very very good quality also.They sell it good and customers was amazing how good it is.same time original manufcturer get also production to markets.Oh...what peoples think. They look this original genuine phone and think that oh very fast now some have made bad copy...cheap copy... with bad quality... we do not want this copy. We want this good quality genuine phone. (so they want this copy as "genuine" becouse original was more bad quality and it come later to marcet as this copy...yes copy was amazing fast in market with better quality...maybe some insider..)So buy Rigol or Agilent, Tektronix or xxx... look price, look quality, look what are specs and what is "value for use" of machine. What ever is its name, this name is neraly nothing today.Funny but old times I get very cheap and bad noname PC clone. (this time windows was not yet born) Also many others buy these same cheap noname "IBM clones". 10 or 20Mb(!) hard disk "Winchester disk", green monitor, etc. Some peoples laugh.. you buy this garbage quality computer... we have expensive and good quality IBM...you see this name... I B M.Some weeks later my working friend come from (noname) Asian country. With silent voice he tell me.. I see in this factory. They made also genuine IBM computers... and also just same computer with no any name. (this was my "cheap" first "fake IBM" PC)

author: Unknown
author_rank: Unknown
timestamp: May 11, 2010, 07:16:39 pm
content: It's usually only the low-end stuff that's re-branded. Agilent low-end scope series is OEM from Rigol with some firmware tweaks (and they will repair/replace it if it breaks). All of the higher-end scopes are their own designs. It might be made in China, but as long as the design and the quality control is controlled by Agilent, it will be fine (assuming you trust Agilent, just don't buy their stuff if you don't). It's not like Rigol has their own factories, their products are outsourced, too. Tektronix did OEM some cheap lab gear (eg. bench supplies, function generators, counters, the CFG250 is from this series) around the early nineties (I think it was GW stuff with a few minor tweaks), but I don't think any of their scopes or current products are (except the DMM's which are re-branded Fluke's). Chinese designs like from Rigol often copy the front panel layout from companies like Agilent, but that doesn't mean that it's the same product.I was recently comparing function/arbitrary waveform generators between Rigol and Agilent. For the same price, the Rigol had better specs (higher sample rate, deeper memory, second channel). But the documentation was a lot worse, there was no service documentation (Agilent includes the full schematics) or protocol documentation, and the software was a crappy clone of the Tektronix software. I believe the actual recommendation was to create a waveform in the Tektronix software, and import it in their own if you wanted anything difficult. The Rigol software is also likely to stop working once the next major Windows version comes along (I think the first revision of the Rigol FG didn't even have Windows Vista/7 compatible software). Agilent supports their equipment for much longer, and since I have the complete programmers manual, I can easily write my own software, so it doesn't become a paperweight because the software won't run anymore.These are the differences between the brand-name companies and cheap look-a-likes: will it actually perform to spec, documentation, and will it still be useful in a few years. This was for the low-end of the market, higher up, companies like Rigol, Owen or Instek won't even have a product to compete.I'm not suggesting that products from Rigol and Owen don't have a place, but you are actually getting something in return for the extra money you spend on Agilent/Lecroy/Tektronix/Fluke/Keithley/NI/etc.PS: If you buy Atten, you might also buy a cloned Rigol, does that count?

author: rf-loop
author_rank: Super Contributor
timestamp: May 11, 2010, 07:47:42 pm
content: Quote from: alm on May 11, 2010, 07:16:39 pmAtten/Siglent - Rigol. Rigol won in court. (cloning) But still Atten continue.Yes today only Agilent cheap models but these years world change so fast, so fast..Before years (and also today) most of my best equipments names are Hewlett-Packard (oh yes they are also heavy) and Tektronix.Also most of these are with full manuals. Every things documented. If you need second hand old oscilloscope... there are three posibilities, They are: Tektronix, Tektronix and tektronix. If you need (old)Spectrum analyzer: There is also three: HP, HP and HP.But with 250 USD + shipping you get NEW 2 channel 1Gs/s digital oscilloscope. How good it need be? What is typical user for this? Serious professional laboratory or electronic hobbyist?I buy some time ago one simple service manual from Agilent for some normal medium quality portable spectrum analyzer. More than USD 1000.1-2-3 years ago I can not never think that some day I buy Chinese made oscilloscope and I tell toi peoples that it is enough good and I can recommend it for some kind of use. What happends after 1-2-3 next years.If I have now money enough for "study" I go and buy Rigol DS6xxx oscilloscope. I want see what it is, how it works.. (but it is somethong more than USD 20000. I do not want put this money for "study". Maybe it is more cheap travel to China and test it. No need buy it for only testing)

author: safarir
author_rank: Regular Contributor
timestamp: May 12, 2010, 02:47:58 am
content: Just order mine yesterday, I get the confirmation email but still no tracking number...

author: dealexcel
author_rank: Contributor
timestamp: May 12, 2010, 04:07:23 am
content: Quote from: safarir on May 12, 2010, 02:47:58 amTake it easy...When you ordered yesterday, we were sleeping... Your order will be shipped this afternoon.

author: dealexcel
author_rank: Contributor
timestamp: May 12, 2010, 08:42:20 am
content: Quote from: safarir on May 12, 2010, 02:47:58 amOK, I have just shipped 6 pcs, 4 to US, the rest are CA and AU, so I think you can get tracking number in 2 days.

author: safarir
author_rank: Regular Contributor
timestamp: May 12, 2010, 04:06:44 pm
content: CA it me

author: dealexcel
author_rank: Contributor
timestamp: May 14, 2010, 09:52:56 am
content: Quote from: safarir on May 12, 2010, 04:06:44 pmPlease check your tracking number that we provided in our website.

author: safarir
author_rank: Regular Contributor
timestamp: May 31, 2010, 07:39:16 pm
content: Hi,I just want to warm everybody not to buy from dealexel. I receive mine today and it is in a very bad shape. I would not deal with dealexel as long as I did not get this sorted.

author: sigxcpu
author_rank: Regular Contributor
timestamp: May 31, 2010, 07:54:55 pm
content: Did you find that missing button inside the box?

author: safarir
author_rank: Regular Contributor
timestamp: May 31, 2010, 07:59:49 pm
content: I dont know how to say it but the threaded metal piece that retain the knob is completly broken, there is no way to repair this !

author: Unknown
author_rank: Unknown
timestamp: May 31, 2010, 08:07:26 pm
content: Did you actually try to sort this out with DealExcel, or did you came running here to complain before even informing them? Shipping damage can happen, and I would expect DE to ship a replacement for free and pay shipping both ways. Just the fact that it arrived broken (might have been smashed by some postal worker) is probably not DE's fault. If they refuse to resolve this issue, then it's time to make the issue public.

author: safarir
author_rank: Regular Contributor
timestamp: May 31, 2010, 08:11:33 pm
content: Quote from: alm on May 31, 2010, 08:07:26 pmI did not came here to complain but to warn everyone. I am sure that dealexel will try to solve the issue, but if they don't, I dont want anybody else to be in the same situation than me ...

author: Unknown
author_rank: Unknown
timestamp: May 31, 2010, 08:37:54 pm
content: Warn against what? That packages occasionally arrive damaged? That's not exactly unique to DE. I can't imagine DE purposely smashing these scopes for fun before shipping. The only control they have is the packaging and choice of courier. Both were probably mainly selected based on price, since that was the reason you probably chose them in the first place as opposed to a local distributor. If I choose a cheap vendor from China, I don't expect them to overnight a replacement to me, but I do expect them to resolve it satisfactory (i.e. pay return shipping and ship a new one for free).

author: safarir
author_rank: Regular Contributor
timestamp: May 31, 2010, 08:47:04 pm
content: The actual damage look to have been made when they made a hole in the box to add the power adapter. Is that a good reason ?

author: Unknown
author_rank: Unknown
timestamp: May 31, 2010, 09:51:45 pm
content: You didn't that in your first posts. It's certainly clumsy, but I'm convinced it was an accident, it's not like they profit from returns. It's obviously disappointing, and I would expect them to fix it, but I wouldn't expect people to stop buying from them based on one incident, especially if they resolve it well. Of course, I fully understand that you won't be ordering anything from them before this is fixed.

author: safarir
author_rank: Regular Contributor
timestamp: June 01, 2010, 12:59:05 am
content: QuoteThat exactly what I wanted to say but my english is very bad.

author: safarir
author_rank: Regular Contributor
timestamp: June 01, 2010, 04:54:06 am
content: I don't know why but my package get stock 10days between china and vancouver ...

author: Unknown
author_rank: Unknown
timestamp: June 01, 2010, 06:48:13 am
content: Quote from: shafri on June 01, 2010, 04:38:58 amThis discussion is somewhat besides the point if they indeed damaged it when adding a power plug adapter, then it's clearly their fault. But I didn't see pictures of the packaging, so it's hard to judge the quality of the packaging. Ideally it should be double boxed (factory box in another box), but if the factory box is sturdy, it might be just enough.There's a limit on how much protection packaging can offer, you can hardly expect every package to be protected against trucks driving over it and forklifts being driven right through it. Package carriers can be very adept at destroying bullet proof mil-spec packaging. As long as the seller takes responsibility for undamaged delivery, it's their risk assessment about how much they want to spend on packaging and how much money they have to spend on returns (in this case that would be the price of the scope plus shipping both ways). If they don't (eg. ebay), I often try to give the seller instructions for proper packaging, and offer to pay for packaging materials.The shipping time from HK seems pretty variable, sometimes it's there within a week, sometimes multiple weeks. Three weeks doesn't sound that unusual to me.I have received items damaged by improper packaging, and products shipped with defects. In the former cases, I've usually repaired the damage and received a partial refund (since the shipping costs would be close to the value, and the damage wasn't too bad). In the latter, I've followed RMA procedures (sometimes repeatedly). It is indeed frustrating and does cost extra time (and sometimes money if return shipping is not covered), especially if it's overseas. But I consider that part of the cost of buying from remote locations. I can probably get something similar locally, but might pay much more, or have a limited selection. In exchange for the lower prices and larger selection when ordering from international sellers, I get the extra hassle and costs in case something goes wrong.

author: Polossatik
author_rank: Frequent Contributor
timestamp: June 01, 2010, 09:58:12 am
content: Quote from: safarir on May 31, 2010, 08:47:04 pmI doubt highly they would make a hole in the rigol box to add a non chinese plug power cord. It's far easier to simply cut the box open and tape it back (there seams to be no shortage of tape in China/HongKong - I had boxes with more tape than carton).If there is really hole in the box then it's a 99% chance this happened during the transport.If this is the normal "Rigol" box then the scope is well secured in the middle rather far away from the sides, so it must be quite long pointy thing that poked this hole in the box to do such damage.If things like this happen then DO mention this to the delivery dude, always have them make a paper where it stated the box came physically damaged.I've dealt with many chinese/honkong based vendors (I did not ordered yet from this seller) and , besides some confusion provoke by language issues, I must say I find the people I've dealt with very patient and will to help out, I would even say better than some EU based vendors I had the "pleasure" of dealing with - but it's of course only a sample.It also helps if you don't start sending angry emails right away to them but explain the situation and try to find a good solution in a calm and polite way, offended people are less likely to go the extra mile to help you.. .

author: redek
author_rank: Contributor
timestamp: June 02, 2010, 12:59:01 am
content: Now thatwww.tequipment.netis charging $399 it seems as though there is very little benefit in buying directly from china.

author: Unknown
author_rank: Unknown
timestamp: June 02, 2010, 01:17:41 am
content: Unless you live outside the US, and have to pay a significant amount of shipping costs on top of that (the DE price is with free shipping). If both are overseas, buying from the US doesn't have much advantage over buying from China, returns are a hassle in either case. My experiences with customer service from Chinese companies are usually slightly better than US companies, even when buying cheap crap.

author: safarir
author_rank: Regular Contributor
timestamp: June 03, 2010, 07:42:58 pm
content: I just want to add that I am still waiting for a answer from dealexel...

author: safarir
author_rank: Regular Contributor
timestamp: June 04, 2010, 11:10:22 am
content: I just receive a answer, after 4 days...They accept to exchange it but they did not propose to pay the shipping fee, I answer them that I refuse to pay the shipping fee.My paypal complaint close the 20/06/2010 12:43 PDT so they will have to be much much quicker than this for the next email...

author: Unknown
author_rank: Unknown
timestamp: June 04, 2010, 03:01:30 pm
content: 4 days is not great, but not terrible either. I would certainly expect them to bear all shipping costs, it's their product, their packaging and their choice of carrier.

author: tequipment
author_rank: Regular Contributor
timestamp: June 04, 2010, 05:30:07 pm
content: I hope this is not a shameless promotion but we sell the DS1052E for 399.00 with free ground shipping in the USA.We have a staff of over 35 people in our Tequipment.NET division who are technical. We even provide support to many customers.We have stock on the shelves and we give a FULL, real warranty with the items we sell.http://www.tequipment.net/RigolDS1052E.htmlCan you get that from China?Evan Cirelli

author: Rhythmtech
author_rank: Regular Contributor
timestamp: June 23, 2010, 09:49:06 pm
content: Quote from: tequipment on June 04, 2010, 05:30:07 pmTwo thumbs up to that being worth an extra $15

author: EEVblog
author_rank: Unknown
timestamp: June 23, 2010, 09:59:34 pm
content: Quote from: Rhythmtech on June 23, 2010, 09:49:06 pmYep, I agree.It was a different story when buying from China saved you many hundreds, but now there is simply no reason to do it at that sort of price difference.Dave.

author: safarir
author_rank: Regular Contributor
timestamp: June 24, 2010, 01:31:16 pm
content: Just a little update:Dealexel didn't refund me and didn't offer me a return. Paypal just just send me a email that say they don't waranty the quality of the product

author: Unknown
author_rank: Unknown
timestamp: June 24, 2010, 02:35:06 pm
content: Did DealExcel fail to respond at all or did they tell you that shipping damage is your own risk?Try your credit card company (assuming you paid by credit card through paypal). They might be willing to reverse the charge, if you explain that the product arrived DOA and the seller is unwilling to help. That should get Paypal and DealExcel's attention.

author: joelby
author_rank: Frequent Contributor
timestamp: June 25, 2010, 04:59:57 am
content: Quote from: shafri on June 24, 2010, 03:54:38 pmHow would they provide ground shipping to Malaysia from the USA?Quote from: shafri on June 24, 2010, 03:54:38 pmWhy not read their profile athttp://tequipment.net/AboutUs.html?

author: EEVblog
author_rank: Unknown
timestamp: June 25, 2010, 06:18:06 am
content: Quote from: joelby on June 25, 2010, 04:59:57 amBy Boat of course!It's actually quite common for big heavy old test gear and the like on ebay.Dave.

author: Unknown
author_rank: Unknown
timestamp: June 25, 2010, 06:24:23 am
content: Except that USPS discontinued international surface mail a few years ago, so you have to deal with some freight forwarder, a lot more hassle. The choice for heavy low-value stuff is know USPS Priority intl ($$) or UPS/Fedex ($$$$).

author: safarir
author_rank: Regular Contributor
timestamp: June 25, 2010, 12:46:21 pm
content: Quote from: alm on June 24, 2010, 02:35:06 pmThe paypal complaint was near is end and I was waiting for a email respond from dealcrap for more than 9 days. I decide to transform my complaint in reclamation and 2 minutes after, paypal send me a email that say they can't do anything for me.

author: Unknown
author_rank: Unknown
timestamp: June 25, 2010, 01:47:56 pm
content: You might still try your luck with DealExcel. Since they haven't actually said no yet, it might be just be bad communication on their part. Try to strike a deal, even if it means paying return shipping. Remain polite, but insist that it was their packaging, their choice of shipping method and their product. Explain that this is bad publicity for them, since it will likely be the last order of any member of this forum.Other options would include the credit card company that I already mentioned. See if it was shipped with insurance, and insist that DealExcel file a claim if that's the case. Try contacting your local Rigol repair center and ask if they can do anything for you. Don't expect a free repair, since they didn't get a cut of selling this scope, but they might be able to repair it for a reasonable fee.If all else fails, it might be possible to repair. The damage looks mostly cosmetic, except for that rotary encoder. If you could get that rotary encoder, and there isn't any other major damage, a repair would be feasible.

author: saturation
author_rank: Super Contributor
timestamp: June 25, 2010, 02:17:19 pm
content: This unfortunate event is one reason to be wary of buying costly items International than from a local site. You could get a good deal on upfront price, but if things go wrong, it may cost a lot to get fixed; not meaning just the damaged device, but trying to ship it back, get warranty, find who is at fault if they start pointing fingers at who is to blame etc., especially from International shippers. It may ultimately not be equal to the cost of the scope, say $350, but the cost may eat just the savings had you bought locally.Its a matter of wanting to task a risk to save money upfront.I have bought direct from China when I can gamble my purchase cost, If the product is a dud, damaged, or lost, a lesson is learned, a vendor is banned, and I move on. I've been lucky for over 7 years, but I haven't bought anything more than $20 per item, although volume wise I've spent hundreds buying from China and its been fine. I've amassed a list of preferred vendors from China, and one of them is Dealextreme and many small vendors on eBay. I'll give Dealexcel a try later, if they have something I want.Quote from: alm on June 25, 2010, 01:47:56 pm

author: safarir
author_rank: Regular Contributor
timestamp: June 26, 2010, 01:08:38 am
content: I already select the #2This was the last time I buy something from china

author: ThunderSqueak
author_rank: Unknown
timestamp: June 26, 2010, 02:19:47 am
content: Quote from: shafri on June 26, 2010, 01:38:24 amSo the moral of the story is buy TWO oldering+reflow station KADA 852AD so you can fix the other when the first one breaks?

author: Joy at MCS
author_rank: Regular Contributor
timestamp: June 29, 2010, 01:05:20 pm
content: Did you call and speak to someone at Deal? I would think that they would have asked you if there was damage to the box and pictures of the box as they would need this to file a claim with their courier service. If you can't get anywhere with the company, I'd suggest you contact Rigol direct and make a complaint. You should also be able to get it repaired at Rigol as well.

author: Joy at MCS
author_rank: Regular Contributor
timestamp: June 29, 2010, 01:10:15 pm
content: If anyone is currently in need of any Rigol products we do currently have some available in stock. Please feel free to contact me direct.Have a good day!Joy

author: safarir
author_rank: Regular Contributor
timestamp: June 29, 2010, 01:24:35 pm
content: Quote from: Joy at MCS on June 29, 2010, 01:05:20 pmWhere gave you see a phone number ?Live chat: They said send us a email (Very helpful)Skype: I never see them connected ...They have the crapiest custumer service I have ever see

author: dealexcel
author_rank: Contributor
timestamp: November 16, 2010, 09:43:01 am
content: Very pleased to have so many friends care about us, discuss us, criticize us! Here, I want to give an apology to those unhappy customers. But I want to say is "We have been working hard!" We started eBay store in 2006, 4 years experience makes us aware of the importance of after-sales service, we never dare to neglect every customer. If you are willing to listen to one-sided, it will be your loss, you have to pay more money to another place to buy a same thing. If you trust us, then lower price is waiting for you, you know that no price can lower than the price of certified dealers, we are the certified dealers of Rigol! The most important is that Rigol is a China company, and Rigol products made in China, so i doubt someone say "Can you get that from China?" You should make a right judgment, and save your own money!Two months ago, DS1052E had cut prices again, only 359.99USD include shipping, here is the URL:http://www.dealexcel.com/rigol-ds-1052e-50-mhz-2-channel-digital-oscilloscope_p363.html

author: Mechatrommer
author_rank: Super Contributor
timestamp: November 16, 2010, 11:08:34 am
content: and glad for you, 1052 is moving toward 2.05, 6, 7, 8 on and on fw revision to fight the hack.and after years of experience, you havent got your packaging right.

author: Teknotronix
author_rank: Regular Contributor
timestamp: November 16, 2010, 12:39:21 pm
content: So glad I read this thread! I think I will definitely be buying my DS1052E from T Equipment

author: saturation
author_rank: Super Contributor
timestamp: November 16, 2010, 01:33:26 pm
content: Try to click Dave's links if you do get it, I think Amazon's dealer is Tequipment, so Dave can get a referral charge. He deserves some support! For you, the price won't change.Quote from: SimRacer on November 16, 2010, 12:39:21 pm

author: Teknotronix
author_rank: Regular Contributor
timestamp: November 17, 2010, 05:45:22 am
content: Quote from: saturation on November 16, 2010, 01:33:26 pmyep that was my plan. So long as im offered the same $54 shipping option.