China EMS Woes - Page 1
Forum section: electronics / general

author: Quarlo Klobrigney
author_rank: Super Contributor
timestamp: June 11, 2020, 06:38:50 pm
content: What is the technical description of:Origin Post is Preparing Shipment -> We have received notice that the originating post is preparing to dispatch this mail piece.Has it left China or still there?It's over a month now and the vendor will not answer any question as to where it is. I have asked three times, with the latest is check USPS which of course shows the same info. Now with nobody to speak to at USPS, it has disappeared.What can I do to find out where it is and what does the above really mean?

author: WattsThat
author_rank: Frequent Contributor
timestamp: June 11, 2020, 08:09:49 pm
content: In my experience, it means it never shipped. This is the message that shows the shipper just printed a label.If it had been given to the Post, it would show when and where the parcel was received from the shipper. EMS should usually show the parcel everywhere along the trip with every stop in the chain of custody. At least that is how EMS has worked for me with parcels to the USA.

author: Quarlo Klobrigney
author_rank: Super Contributor
timestamp: June 11, 2020, 08:28:16 pm
content: If only the vendor (a named supplier on this forum) would answer the question where! I did actually make that known to them that it would mean it is still in China, still no admittance or care to track it themselves other than a 17track screenshot that I have already seen myself on the actual 17track website for over a month. All this is going on through the Aliexpress chat-email.

author: thm_w
author_rank: Super Contributor
timestamp: June 11, 2020, 10:29:00 pm
content: If its aliexpress, just let them know you will file a dispute and end it at that. If a new tracking number isn't provided or that one doesn't move (on track17), then file as soon as you are able to.As WattsThat said, it hasn't been physically shipped anywhere.

author: Quarlo Klobrigney
author_rank: Super Contributor
timestamp: June 11, 2020, 10:55:22 pm
content: I would file a dispute, but the process through Aliexpress defaults to request a refund. I can't wait for more time to reorder the device as I needed it for June. There is the waiting customer that I keep saying let's give it one more week. Not a good thing. As far as what manufacturer they are well known here and this is direct from their store on Aliexpress not a second-hand store.Anothernastygram is in order at 2100 hrs tonight. I will release their name if satisfaction is not received soon.

author: floobydust
author_rank: Super Contributor
timestamp: June 12, 2020, 12:16:20 am
content: I don't think you'll get your items this summer, the pandemic has upset things.I'm finding shipping out of china is a total mess right now for Aliexpress.Tracking is a literal gong show. There are no updates. EMS numbers work at 17 Track but not ems.comYou don't have visibility of where the parcel is, if it was picked up etc."Tracking often is incomprehensible and will leave you totally confused and worried. E.g. when tracking says "handed over to airline" this doesn't mean your package is already on a flight. It just means that it's stored in a big warehouse waiting for weeks until it can catch a flight."I have a few orders 8 weeks out, and others at 3 weeks now.- It was 10 days before notification of "Your item has been shipped"... weeks later...- "Shipment Cancelled" but then showing it shipping out as "Parcel #2".- Purchase Protection has been extended by a few stores.I'm just going to wait it out. The stores aren't all crooks. The Aliexpress website is terrible, it hides stuff and changes constantly.

author: julianhigginson
author_rank: Frequent Contributor
timestamp: June 12, 2020, 12:42:25 am
content: Agree, commodity shipping is currently a huge mess. I'm sure the seller has as little visibility into the issue as you do.I've noticed the bigger couriers are still doing ok, but with changes to their quoted shipping times.... So fast turn PCBs are still coming quick enough from China right now, but only if you go with DHL etc... In my case, the lead time for proto PCBs is always more important than the cost, so the worst I've seen since the factories reopened after CNY and covid is an extra day or two on quoted shipping....At the moment, I think that if you try to save money with China Post for stuff out of China, you may as well be saving a bit more money and just not buying it.... Same end result of not having stuff. Same deal with USPS too. (I'm STILL waiting for something that was posted to me from the USA in early April...)

author: GeorgeOfTheJungle
author_rank: Super Contributor
timestamp: June 12, 2020, 12:51:52 am
content: There's a blackhole somewhere where the parcels end sometimes... I have been waiting almost 3 months for an order that never arrived, then filed a dispute that took Aliexpress ~ 3 weeks to resolve, and two weeks after the date they supposedly issued the refund I still don't have my money back at paypal. Paypal says they'll will refund me in the end if Ali doesn't, but not yet. Grrrr.WRT the OP: IMO that parcel hasn't been shipped.

author: twospoons
author_rank: Frequent Contributor
timestamp: June 12, 2020, 02:11:46 am
content: I've just had some PCBs show up that were shipped over 2 months ago. Before the craziness these would have taken a couple of weeks max.Expect long shipping delays.

author: flolic
author_rank: Frequent Contributor
timestamp: June 12, 2020, 06:44:45 am
content: Shipping from China is total mess currently. This is tracking history for item ordered 3 month ago that I still waiting.Dispute opened at Aliexpress, shipped with Aliexpress standard shipping.PSU ordered from RD official store.

author: OwO
author_rank: Super Contributor
timestamp: June 12, 2020, 08:29:55 am
content: QuoteIncorrect. "Origin Post is Preparing Shipment -> We have received notice that the originating post is preparing to dispatch this mail piece." - this is a USPS message saying that the package hasn't reached the US yet. Use 17track and look at the origin tracking messages, or just use ems.com.cn. Post the tracking number or the full origin tracking messages from 17track (in original chinese). Stuff usually takes 2-3 months waiting at the airport nowadays.

author: OwO
author_rank: Super Contributor
timestamp: June 12, 2020, 08:36:22 am
content: China post/EMS only uploads shipment info to USPS after the package is picked up. So if you see "Origin Post is Preparing Shipment -> We have received notice that the originating post is preparing to dispatch this mail piece." the package is certainly picked up. If it isn't, the only message you should see is "物流订单已创建".

author: Quarlo Klobrigney
author_rank: Super Contributor
timestamp: June 12, 2020, 09:26:56 am
content: Afteratackingasking them the same question again we finally have an official answer:"we don't know where it is"

author: Quarlo Klobrigney
author_rank: Super Contributor
timestamp: June 12, 2020, 11:53:01 pm
content: "Shanghai, Delivered by Airline" Who can decipher this informative message for me please?Did it go from China and back to China again?

author: OwO
author_rank: Super Contributor
timestamp: June 13, 2020, 03:46:42 am
content: It means it's in the possession of the airline and simply waiting for a flight. Please post full tracking log including dates, because if it's been less than 2 months since that message, it's considered "normal". Have some fking patience. If you wanted it in less than a month you should have paid for DHL shipping.

author: GeorgeOfTheJungle
author_rank: Super Contributor
timestamp: June 13, 2020, 08:36:55 am
content: This is another tracking site:https://global.cainiao.com/

author: Quarlo Klobrigney
author_rank: Super Contributor
timestamp: June 13, 2020, 09:27:38 pm
content: To quote your lack of civility: Do yourself a favor and don't fking involve yourself in my posts. Evidently your post is allowed by the moderator. So will this one.Quote from: OwO onYesterdayat 12:46:42

author: OwO
author_rank: Super Contributor
timestamp: June 14, 2020, 04:17:21 am
content: I work with several ecommerce vendors and we are already sick and tired of people asking wHeRe iS My pAcKaGe, NO we do not know, ask the carrier, you know about the covid-19 delays and it's not even been 3 months. Tracking shows it's at the airport, that's exactly where it's supposed to be, it's not "stuck" or "lost". Keep waiting. People have the audacity to start a dispute over this even though it's NO fault of the sellers, and it's to the point I recommended sellers remove the registered mail/ePacket option altogether. Yes Fedex/DHL to the US is $25, pay up or don't bother, because people can't be trusted to be reasonable if you offer them slow shipping at low cost. That is why we can't have nice things.

author: GeorgeOfTheJungle
author_rank: Super Contributor
timestamp: June 14, 2020, 07:16:35 am
content: Quote from: OwO on June 14, 2020, 04:17:21 amThe problem is what's written in every aliexpress page:"Estimated delivery on xxxx""If you finish the payment today, your order will arrive within the estimated delivery time"It doesn't say "you'll have to wait three months at least" does it?

author: Quarlo Klobrigney
author_rank: Super Contributor
timestamp: June 30, 2020, 12:10:29 pm
content: Well nearly 2 months of jerk-about via their "complaint" text on AliExpressFEELTECHhas no clue to what they are doing, nor will I ever see the product.

author: floobydust
author_rank: Super Contributor
timestamp: July 01, 2020, 04:10:56 am
content: I'm not giving any store/shipper a hard time until the Purchase Protection deadline.Two came in:-china post small packet by air10.3 weeks, sticker underneath yanwen. Ordered mid-April. Two other packets are still not in at 11 weeks.-aliexpress Standard Shipping5 weeksEMS but drop shipped to Ontario? then to BC then sent to local post. I think they are using centralized shipping warehouses in the target country and just bulk ship there.

author: Quarlo Klobrigney
author_rank: Super Contributor
timestamp: July 01, 2020, 09:02:51 am
content: Well it's not so much that it's late, it's how the condescend, lie and just don't give twoschitts. It's for an FY6900 which is needed to do customer repairs. This, believe it or not will replace my Wavetek which took a dump and has many unobtainium parts and is 40+ years old. The average consumer is not interested in why you can't get the promised golden tool, but the fact you keep telling them "soon", "I just heard back from China" "they said that...". I will post logs soon as the time is almost up for them.

author: Quarlo Klobrigney
author_rank: Super Contributor
timestamp: July 01, 2020, 09:07:16 am
content: We are speaking of the famous FeelTech here with promises of all wonderful things who made the FYxxxx series with its carefully thought out engineering.

author: Quarlo Klobrigney
author_rank: Super Contributor
timestamp: July 01, 2020, 09:09:38 am
content: 2 more days and it's overdue.No it just became overdue and a dispute has been filed for refund. Let's see how many months that will take.Quote from: floobydust onTodayat 13:10:56

author: all_repair
author_rank: Frequent Contributor
timestamp: July 01, 2020, 10:10:01 am
content: My regular forwarder has been OK with sea shipping, a bit later than pre-COVID19. I have at least 2 parcels a week with them from China. For airmail, they are definitely late, sometime as slow as sea, or even slower. The forwarder have a clause that I could claim if they are later than promised date. All my airmail all ran late. I didn't claim, partly wanted them to be around longer, and also the government has excused contract obligation if they cannot be fulfilled due to Covid19 cause. For low end air-mail, they shall be in the lowest of the lowest priority.

author: Quarlo Klobrigney
author_rank: Super Contributor
timestamp: July 01, 2020, 11:40:04 am
content: It's 2 months now and still has not left China. I bought it from the official FeelTech store.

author: floobydust
author_rank: Super Contributor
timestamp: July 01, 2020, 08:15:10 pm
content: Container shipping is way down- high number of cancelled sailings and slower ship speeds, because cargo volume is down due to Covid-19. Pricing must be lower though?The cultural rules are "say nothing" and if you must say something, lie. Never say a peep about anything that would make you or your country lose face to foreigners.I've never had reasonable communication, something related to the question, an admission of anything - even when in the native languagethis is part of the low price- high hassle.So I would not get too angry or blame the store. The packet gets tossed over the fence to the shipping company and then it disappears into the abyss. Getting mad about it, doesn't help. The entire shipping industry is upside down right now. Tracking may say it hasn't left but it actually has.

author: Quarlo Klobrigney
author_rank: Super Contributor
timestamp: July 01, 2020, 08:25:22 pm
content: One must substitute the word Missile with Package.Quote from: floobydust onTodayat 05:15:10

author: all_repair
author_rank: Frequent Contributor
timestamp: July 02, 2020, 12:17:07 pm
content: My forwarder AIRMAIL promised speed from China was 10 days, pre Covid19, they normally arrive few days early. Now is 1 month, or later.Those cheap ebay EMS, pre-Covid, is about as bad or worse than the current forwarder, so they must be much worse now. There are no plane flying now. And everyone is rushing for of cargo space when one arises. I cannot imagine EMS fighting hard, or willing to pay more, when there is a plane become available.. Sea shipping is arriving within promised schedule though.

author: OwO
author_rank: Super Contributor
timestamp: July 02, 2020, 12:51:32 pm
content: TNT from China to Europe is still fast (under a week). Cost is under $20 with a shipping agent.