Dying Intel Atom C2000 processors take out network equipment - Page 1
Forum section: electronics / general

author: station240
author_rank: Unknown
timestamp: February 07, 2017, 02:46:46 pm
content: QuoteQuoteQuoteTime dependant device bricking, nasty. Especially as it's for devices that are left on 24/7.I can see this being very annoying to deal with out in the field.

author: MarkS
author_rank: Unknown
timestamp: February 07, 2017, 03:15:30 pm
content: Links? References? Anything?

author: Towger
author_rank: Super Contributor
timestamp: February 07, 2017, 03:21:55 pm
content: The Register:https://www.theregister.co.uk/2017/02/06/cisco_intel_decline_to_link_product_warning_to_faulty_chip/

author: elecman14
author_rank: Unknown
timestamp: February 07, 2017, 03:57:26 pm
content: QuoteFrom article:https://www.theregister.co.uk/2017/02/06/cisco_intel_decline_to_link_product_warning_to_faulty_chip/It would be really nice to understand the failure mode. It is always a bummer when the manufacturer never release why these things happen.

author: bingo600
author_rank: Super Contributor
timestamp: February 07, 2017, 08:31:52 pm
content: We'we been hit on a few Cisco devices @jobNo problem getting a RMA though , but annoying./Bingo

author: TerraHertz
author_rank: Super Contributor
timestamp: February 08, 2017, 01:56:53 am
content: Ha ha... my *immediate* thought was 'Intel trying out a mechanism for planned obsolescence in processor chips.'Trial it on customers in some relatively small market first, to test customer resistance, before seeping it into the large consumer market.I'm pretty sure Intel (and Microsoft) really do think like that.Intel should be forced to pay the total replacement cost and downtime lost income, of all equipment that fails for this reason.

author: NiHaoMike
author_rank: Super Contributor
timestamp: February 08, 2017, 01:59:32 am
content: https://www.servethehome.com/intel-atom-c2000-series-bug-quiet/Cougar Point all over again?

author: David Hess
author_rank: Super Contributor
timestamp: February 08, 2017, 04:22:46 pm
content: Quote from: NiHaoMike on February 08, 2017, 01:59:32 amExactly. In theCougar Point chipset, the clock driver had a thin gate oxide transistor misapplied which naturally fails over time do to excessive gate oxide stress. Apparently the same thing happened with the LPC port of the C2000 series.https://slashdot.org/comments.pl?sid=10214953&cid=53819967

author: bitwelder
author_rank: Super Contributor
timestamp: February 08, 2017, 06:12:50 pm
content: New article from El Reg:https://www.theregister.co.uk/2017/02/07/intel_atom_failures_go_back_18_months/Interesting quote "Our industry source suggested that non-disclosure agreements with Intel prevent companies from releasing or discussing information about technical issues related to Intel products."Intel must be forecasting a serious shitstorm if it's using such tactics.

author: PA0PBZ
author_rank: Super Contributor
timestamp: February 08, 2017, 06:18:40 pm
content: I was just going to buy a few Synology DS1515+ NAS boxes for the company, but now I guess I have to look for another model...

author: bingo600
author_rank: Super Contributor
timestamp: February 08, 2017, 08:44:54 pm
content: Quote from: PA0PBZ on February 08, 2017, 06:18:40 pmOr make sure they're 2017 models w. an Atom not affected.But is it possible to trust the seller ??/Bingo

author: NiHaoMike
author_rank: Super Contributor
timestamp: February 09, 2017, 05:06:01 am
content: Quote from: David Hess on February 08, 2017, 04:22:46 pmYou'd think that after the first costly incident they would have had someone write a sanity script to make sure all the transistors on each line actually are rated for the voltage. I guess management now deeply regrets rejecting that idea!

author: awallin
author_rank: Frequent Contributor
timestamp: March 23, 2017, 05:59:16 am
content: it seems the pfsense-box manufacturer netgate(?) released a BIOS update, I got this from the vendor we use:https://dokus.voleatech.de/display/CD/Bios+Update+pfSense+SG+Models+ENany inside info on what the fix is - can I sleep well at night again after this update?would be nice if there's a fix for SuperMicro mobos also...

author: Monkeh
author_rank: Super Contributor
timestamp: March 23, 2017, 06:06:32 am
content: Quote from: awallin on March 23, 2017, 05:59:16 amThis is a fix for an errata involving interrupts, not the boot failures.

author: floobydust
author_rank: Super Contributor
timestamp: January 03, 2018, 09:00:56 pm
content: Bumping this, it's still an issue and Intel and manufacturers hopes we forget after the warranty expires.Intel Atom C2xxx SoC dies, the IC's clock output fails after around 2 yrs and the bricks the product.Intel AVR54 bugThis family of IC's used on many products, many recalls and a few extended their warranty:Netgear ReadyNAS and WiFi managersSynology NASASRock motherboardsDellHPSeagateetc.https://www.anandtech.com/show/11110/semi-critical-intel-atom-c2000-flaw-discovered

author: awallin
author_rank: Frequent Contributor
timestamp: October 18, 2018, 04:27:27 pm
content: Quote from: floobydust on January 03, 2018, 09:00:56 pmaaarghhhjust had three netgate sg-4860 firewalls bricked!!doesn't boot, red status and sata LEDs shine, no output on USB-console, and shuts itself off after about 5 mins.Lot's of similar stories on the netgate forum:https://forum.netgate.com/topic/116349/sg-4860-frozen-with-red-status-light-on-then-powers-offhttps://forum.netgate.com/topic/116339/sg-4860-hangs-with-static-red-status-light-then-powers-offhttps://forum.netgate.com/topic/131409/sg-2440-netgate-boots-to-red-status-and-no-console-accesshttps://forum.netgate.com/topic/114326/sg-2440-solid-red-status-lightsubmitted a support-ticket, and apparently they will replace the boxes with new ones as long as we pay shipping (Austin TX..)