Siglent oscilloscope screen SHS1102 frozen  - Page 1
Forum section: electronics / repair

author: Alex2trois
author_rank: Contributor
timestamp: September 25, 2024, 08:08:47 am
content: Hello everyoneI have a broken Siglent SHS1102 oscilloscope, the screen remains blocked at startup, even when pressing the scop button, no reactionJust once pressing the F1 key:ver_soft 3.01.02.02r7ver_hard: 8-21-3.3Of course impossible to boot from a USB keyDo you have a solution to offer me?I am not an electronics engineer but only an electricianIs it possible to download the SHS1000 firmware and then load it with a programmer?Can the RT809HSE programmer be used?Thank you, see you soon

author: coromonadalix
author_rank: Super Contributor
timestamp: September 25, 2024, 11:16:24 am
content: ask Tautech member here, maybe there is some recovery procedures / package ...

author: Alex2trois
author_rank: Contributor
timestamp: September 25, 2024, 07:19:08 pm
content: Merci à toi Coromonadalix, je vais essayer

author: coromonadalix
author_rank: Super Contributor
timestamp: September 25, 2024, 07:35:06 pm
content: Avec Plaisir with pleasureDonne nous en des nouvelles, give us some news ...

author: tautech
author_rank: Super Contributor
timestamp: September 26, 2024, 06:46:05 am
content: Quote from: Alex2trois on September 25, 2024, 08:08:47 amThe only recovery method available in pressing SCOPE rapidly at Boot.Try as many times as is necessary.Download attached video.Remove .txt extension required to upload .mp4 files to the forum.

author: Alex2trois
author_rank: Contributor
timestamp: September 27, 2024, 05:37:04 pm
content: Bonjour à tous,J'ai essayé une vingtaine de fois rien à faireJe ne sais plus quoi faire...La batterie est neuve et la pile 2032 égalementMerci pour votre aideAlexandreHello everyone,I tried twenty times to no availI don't know what to do anymore...The battery is new and the 2032 battery tooThank you for your helpAlexander

author: tautech
author_rank: Super Contributor
timestamp: September 27, 2024, 08:04:05 pm
content: Replacement mainboards are no longer available.I have been working with HQ to find a solution.

author: Alex2trois
author_rank: Contributor
timestamp: September 27, 2024, 09:13:55 pm
content: Bonjour Tautech,Il y a du nouveau, j'arrive à naviguer dans le menu user mais les clés usb ne sont pas reconnuesJ'ai essayé en fat, exfat, ntfs rien à faire ...Faut il une clé particulière ou peu importe ?Sur cette clé j'ai installé SHS1000.cfgSHS1000_V5.09.01.05.ADSMerciHello Tautech,There is something new, I can navigate the user menu but the USB keys are not recognizedI tried fat, exfat, ntfs nothing to do...Do you need a special key or whatever?On this key I installed SHS1000.cfgSHS1000_V5.09.01.05.ADSTHANKS

author: tautech
author_rank: Super Contributor
timestamp: September 27, 2024, 09:21:57 pm
content: Quote from: Alex2trois on September 27, 2024, 09:13:55 pmFAT32 with 4k clusters is the USB requirement.

author: tautech
author_rank: Super Contributor
timestamp: September 27, 2024, 09:34:01 pm
content: There should be NO need for CFG files.Firmware version 5.09.01.07 is the latest/last firmware version:https://int.siglent.com/upload_file/zip/firmware/Hand-held_oscilloscope/SHS1000_5.09.01.07_EN.zip

author: Alex2trois
author_rank: Contributor
timestamp: September 28, 2024, 05:34:59 pm
content: Bonjour Tautech,Voici les nouvelles :Il met environ 16 secondes à démarrerPour quelle raison l'écran était figé, je n'a pas de réponse à vous donnerConcernant la mise à jour :J'ai testé avec de nombreuses clés usb (fat32 4K), l'appareil ne détecte rienJ'ai bien 5VCC sur la cléPeut être une mauvaise soudure sur data+ ou data- ?Merci, à bientotAlexandreHello Tautech,Here is the news:It takes about 16 seconds to startWhy the screen was frozen, I have no answer to give youRegarding the update:I tested with many usb keys (fat32 4K), the device does not detect anythingI have 5VDC on the keyMaybe a bad solder on data+ or data-?Thank you, see you soonAlexander

author: tautech
author_rank: Super Contributor
timestamp: September 28, 2024, 07:51:47 pm
content: Quote from: Alex2trois on September 28, 2024, 05:34:59 pmWhich version of firmware does Utility/System Status report ?Are you operating from the battery or from the mains charger ?

author: Alex2trois
author_rank: Contributor
timestamp: September 28, 2024, 08:56:15 pm
content: Tautech,ver_soft 3.01.02.02r7ver_hard : 8-21-3.3J'ai essayé de faire la mise à jour sur secteur 230/12V avec batterie et avec batterie seulement : sans succèI tried to update on 230/12V sector with battery and with battery only: without successEncore merci pour votre implication

author: tautech
author_rank: Super Contributor
timestamp: September 28, 2024, 11:52:08 pm
content: Does SHS1102 power On/Off correctly ?ver_soft 3.01.02.02r7 is first firmware and if possible it should be updated.There may be a USB fault preventing you from updating however I would first suspect a incompatible USB stick.Reformat others you have to FAT32 with 4k clusters and try them.Place the ADS file from the firmware ZIP package into the root folder of the USB stick which makes it easy to find and navigate to.https://int.siglent.com/upload_file/zip/firmware/Hand-held_oscilloscope/SHS1000_5.09.01.07_EN.zip

author: Alex2trois
author_rank: Contributor
timestamp: September 29, 2024, 08:00:06 pm
content: Bonjour Tautech,J'ai une bonne nouvelleJ'ai eu de la chance: sans doute dessoudé involontairement en examinant toutes les soudures ou alors une mauvaise soudure sur le contrôleur usb...J'ai téléchargé le datashet du ISP62BD, je pense que la patte 63 (D0) et 64 (D1) était en contact (court circuit) ou seulement la patte 63 (D1) sans contact, avec un peu de soudure et c'est parfait !Maintenant dès que je mets une clé usb l'appareil me l'indique instantanément : "clé USB branchée" "clé USB débranchée"La mise à jour du firmware shs1000 5.09.01.07 s'est bien dérouléeLe temps de démarrage du shs 1102 est d'environ 16 secondesDonc maintenant je suis en version software 5.09.01.07 et hardware version 8-21-3.6Une autre question :Que veut dire cfg ? Configuration peut être...Un grand merci à Tautech et coromonadalix pour m'avoir consacré un peu de leurs tempsI have good newsI was lucky: probably unsoldered unintentionally while examining all the solders or a bad solder on the usb controller...I downloaded the ISP62BD datasheet, I think that pin 63 (D0) and 64 (D1) were in contact (short circuit) or only pin 63 (D1) without contact, with a little soldering and it's Perfect !Now as soon as I insert a USB key the device instantly tells me: “USB key plugged in” “USB key unplugged”Firmware update shs1000 5.09.01.07 went wellBoot time of shs 1102 is approximately 16 secondsSo now I am in software version 5.09.01.07 and hardware version 8-21-3.6Another question:What does cfg mean? Configuration can be...A big thank you to Tautech and coromonadalix for devoting some of their time to me

author: Alex2trois
author_rank: Contributor
timestamp: September 29, 2024, 08:20:19 pm
content: Tautech,Est ce qu'il y a des pilotes pour W10 ?Pour faire fonctionner EasyscopeXMerciAre there drivers for W10?To operate EasyscopeXTHANKS

author: Alex2trois
author_rank: Contributor
timestamp: September 29, 2024, 08:30:54 pm
content: Tautech,C'est encore moi désolé, je n'est pas compris le réglage des compensations probesIt's me again sorry, I don't understand the probe compensation settingThanks

author: tautech
author_rank: Super Contributor
timestamp: September 29, 2024, 09:04:16 pm
content: Quote from: Alex2trois on September 29, 2024, 08:00:06 pmGood work Alex !Enjoy.QuoteCFG files are for configuring the displayed brand, say for a rebrand that Siglent supply.Quote from: Alex2trois on September 29, 2024, 08:20:19 pmNIVISA must be also installed as it contains the USB connectivity drivers.The NIVISA Runtime package is the minimum requirement to get these drivers.The EasyScopeX install instructions give guidance and NIVISA should be installed first otherwise W10 will assign the incorrect driver for your scope or other device.If you have problems connecting to EasyScopeX I have a troubleshooting document if you need it.Quote from: Alex2trois on September 29, 2024, 08:30:54 pmSee P4https://siglentna.com/wp-content/uploads/dlm_uploads/2017/10/SHS1000_UserManual_UM03010-E07C.pdf

author: Alex2trois
author_rank: Contributor
timestamp: September 30, 2024, 07:29:35 am
content: Bonjour Tautech,Comme j'aimerais vous avoir comme voisinJe ne trouve pas ce téléchargement chez SiglentConnais tu un site fiable sans risque ?Merci, bonne journéeAlexandreHow I would love to have you as a neighborI can't find this download from SiglentDo you know of a reliable, risk-free site?Thank you, have a nice dayAlexander

author: tautech
author_rank: Super Contributor
timestamp: September 30, 2024, 07:33:33 am
content: Quote from: Alex2trois on September 30, 2024, 07:29:35 amThe download link above is to Siglent HQ in Shenzhen and is 100% trustworthy.

author: Alex2trois
author_rank: Contributor
timestamp: September 30, 2024, 07:53:51 am
content: Le lien ne fonctionne pas chez moiThe link does not work for meThanks

author: Alex2trois
author_rank: Contributor
timestamp: September 30, 2024, 08:01:42 am
content: Est ce que c'est ce lien avec demande enregistrement ? :Is this link with registration request? :https://www.ni.com/fr/support/downloads/drivers/download.ni-visa.html#544206Thanks

author: tautech
author_rank: Super Contributor
timestamp: September 30, 2024, 08:19:50 am
content: Oh, you did not say Runtime download.https://download.freedownloadmanager.org/Windows-PC/NI-VISA-Runtime/FREE-5.4.htmlIt's 73MB but much better than 500+ MB for the full NIVISA install.Will download as: visa540_runtime.exe