RIGOL DP832 Power Supply - firmware upgrade - Page 1
Forum section: electronics / testgear

author: W7NGA
author_rank: Regular Contributor
timestamp: January 16, 2014, 12:06:36 am
content: Greetings from the Pacific Northwest. I'm a new subscriber and have enjoyed reading through many of the threads.Today I received a RIGOL DP832 and knew, because of this forum, that a newer version of firmware existed and that it would be wise to install it.I'm a retired RF engineer, MSEE, and feeling rather stupid at the moment.How does one download the latest firmware and install it? I found a thread here on this forum with links to the software and install instructions, but surely RIGOL doesn't expect their customersto snoop around forums for solutions, or having to email/call RIGOL North America for instructions.Not knowing the provenance of the files I located, I am hesitant to attempt an install and have to assume that there is a RIGOL sanctioned, documented, and working procedure to accomplish an upgrade.Have I missed something obvious to the rest of the world excluding myself?Any pointers would be greatly appreciated. It looks to be a very nice supply and well worth the low price.thank you ...

author: TooOldForThis
author_rank: Regular Contributor
timestamp: January 16, 2014, 12:52:44 am
content: As a service to their loyal customers, Rigol doesn't post firmware update files online; you have to ask for them.They have links to firmware update request forms on their product and tech support web pages.As another service for their customers, most or all of these links don't work.But if you know someone, you can get this link...http://beyondmeasure.rigoltech.com/acton/form/1579/0012:d-0001/1/index.htm

author: W7NGA
author_rank: Regular Contributor
timestamp: January 16, 2014, 01:13:24 am
content: I filled out the request form even though the DP832 was not on the list, hit SUBMIT, and nothing ...I'll call RIGOL tomorrow and jump through the hoops.Geez .. I recently bought an Agilent 7000 series scope, identified a few issues, and Agilent sent me three scopes for review during the investigative phase.As I recall, I retrieved the latest firmware without questions or any hassle. Of course, it cost well beyond the $409 I paid for the DP832!I've already identified a few bugs with the v1.06 release that no one has talked about, so I am anxious to move forward.

author: mcinque
author_rank: Unknown
timestamp: January 16, 2014, 12:35:13 pm
content: I really wonder what's inside their heads: why the hell they're not linking updates?Are they simply stupids or there is something I don't understand in their strategy?

author: W7NGA
author_rank: Regular Contributor
timestamp: January 16, 2014, 01:56:00 pm
content: I didn't intend to register this as a complaint, as I assumed I had missed a salient note or document in my haste to unbox and apply power. I still have not found anything of import, so as soon as the RIGOL offices open I will give them a call. I am hoping they don't really expect every customer to call, for every upgradeable product, in order to update their instruments.On the topic of the DP832, I am impressed. Great performance for the money, and I personally don't have issues with the grounding scheme at all. It's poor practice to not have a separate ground for logic or ancillary currents in my opinion, the fan noise is very low, the keyboard laughable but wholly functional, the software issues trivial and temporaneous, and ... the price makes it a bargain and a real winner!I might even order another one ... but first that firmware upgrade!

author: marmad
author_rank: Super Contributor
timestamp: January 16, 2014, 02:36:11 pm
content: Quote from: mcinque on January 16, 2014, 12:35:13 pmFor whatever reasons, this is one of the ways that Rigol has decided to save time/money. You don't like their strategy? There is an easy solution for you.People complain about this all the time - and yet Rigol's sales keep rising.

author: W7NGA
author_rank: Regular Contributor
timestamp: January 16, 2014, 03:17:57 pm
content: I am not taking issue with their process. I am taking issue with the fact that I can't find it documented anywhere.How about -"Thank you for purchasing the DP832. Your instrument may not have the latest firmware installed.Please call Technical Support at 1-800-XXXXXXX with your serial number and firmware version."Instead of -"Please spend your evening Google'ing "Firmware update for RIGOL DP832 Power Supply"If you are fortunate, you will stumble upon various forums where other customers have found themselves in a similar quandaryand have taken it upon themselves to post and solicit solutions."hence, the genesis of this thread.

author: marmad
author_rank: Super Contributor
timestamp: January 16, 2014, 03:40:46 pm
content: Quote from: W7NGA on January 16, 2014, 03:17:57 pmWell, I was responding specifically to the poster that I responded to - not to your reason for starting the thread.But your suggestion of an 1-800 number and Tech support set up to deal with FW upgrades would again require Rigol to spend money which they don't seem to want to spend. I guess the problem seems to be for people who buy Rigol products from Rigol themselves (or eBay) - instead of through dealers. I've never had a problem getting FW updates (and also my bug reports sent to Rigol) via my dealer.Also, your comparison to your experience with Agilent made me laugh. I wonder if Nissan dealers provide as much after-sales support as Mercedes-Benz dealers?

author: taemun
author_rank: Regular Contributor
timestamp: January 16, 2014, 04:25:00 pm
content: Quote from: marmad on January 16, 2014, 02:36:11 pmUhh, no. They already have a webserver of some form, right? So create a directory /firmware/ on it, and then put a whole bunch of ZIP files in it. Maybe even provide a link to it, somewhere. That'd be the cheapest solution. Either that or don't offer firmware upgrades, ever.How does having a human at Rigol check the serial numbers etc, and then writing an email to each customer individually makefiscalsense?One reason could be multiple hardware revisions, requiring different firmware builds. The firmware update page could expose this to the end user, or better yet, have an update system smart enough to work it out itself (on the unit in question).Whilst we're on the subject (apologies for thread-jacking) - why can't I even download a datasheet/user manual without registering/logging in? From theDSA815page, hit Documents thenDatasheet. This is just crap. (Yes, this applies to Tek too - Agilent are doing it right here.)

author: marmad
author_rank: Super Contributor
timestamp: January 16, 2014, 04:39:31 pm
content: Quote from: taemun on January 16, 2014, 04:25:00 pmYou seemed to have missed the salient point I was making which I have bolded above to reiterate. It makes no difference whatyouthink is the cheapest/best solution for a Chinese T&M company - it's not what they think. Anyone thinking of buying a Rigol should be aware of this - this is part of what you're NOT paying money for.

author: marmad
author_rank: Super Contributor
timestamp: January 16, 2014, 04:51:10 pm
content: Quote from: W7NGA on January 16, 2014, 04:45:30 pmAs mentioned above, there is little to no direct support from Rigol. Rigol seems to feel it should go through their dealers - but they don't have a good network in place in many areas to even support that.I'm not supporting their decisions - only pointing out that this is widely-known and readily apparent with the slightest research. If you want support, don't buy Rigol equipment.

author: Sparky
author_rank: Frequent Contributor
timestamp: January 16, 2014, 05:20:39 pm
content: Quote from: W7NGA on January 16, 2014, 01:13:24 amFor DP832 firmware related issues (bugs/fixes), I started a thread on the topic a few days ago. See:https://www.eevblog.com/forum/testgear/rigol-dp832-firmware-updates-and-bug-list/msg361709/#msg361709If you have identified bugs with the v01.06 firmware, it would be nice if you posted reports in the above thread --- it will help a lot to see what bugs are present in which firmware releases.I will soon update the formatting of the bug list, using the style that marmad has developed as it is easiest to follow. I'll be happy to update the list of reported bugs with any additional ones that you may have found.Cheers! Enjoy your DP832!

author: mcinque
author_rank: Unknown
timestamp: January 16, 2014, 05:22:52 pm
content: Quote from: marmad on January 16, 2014, 02:36:11 pmI guess that thousands of mail regarding firmware upgrade request are more time consuming that a simple link on the product's page.There is no one logic reason for me to not publish download upgrade links.

author: marmad
author_rank: Super Contributor
timestamp: January 16, 2014, 05:28:17 pm
content: Quote from: mcinque on January 16, 2014, 05:22:52 pmYou mean you believe Rigol is answering mails?

author: W7NGA
author_rank: Regular Contributor
timestamp: January 16, 2014, 05:55:07 pm
content: recapitulation vis-a-vis RIGOL firmware upgrade -SUCCESS!for those with similar queries, I called RIGOL NA, talked to someone that took my email address and agreed to email me the links to the firmware upgrade and documentation.two hours later I received the email from an Applications Engineer. I downloaded the files, and installed v1.08 in the DP832 power supply successfully.thank you all for your responses

author: taemun
author_rank: Regular Contributor
timestamp: January 16, 2014, 05:57:59 pm
content: Quote from: marmad on January 16, 2014, 04:39:31 pmI don't think they are doing the request-via-webform/email thing because they think it's the *cheapest*. I think they are doing it because management/marketing wanted control/information over who had what. Which is asinine. "Bruce in Bolivia wanted a datasheet on a DG4000 - quick, carpet bomb him with reps!"Quote from: marmad on January 16, 2014, 05:28:17 pmI've had one - took about a day and a half, but that isn't the end of the world. The attached was the instructions that came with it. I like page 2. Also that they can't just autoload from a USB stick on boot, like sensible embedded firmware update mechanisms.

author: mcinque
author_rank: Unknown
timestamp: January 16, 2014, 07:19:21 pm
content: Quote from: marmad on January 16, 2014, 05:28:17 pmSo the question is: why a company that want to make grow its business should ignore mails?

author: marmad
author_rank: Super Contributor
timestamp: January 16, 2014, 07:54:53 pm
content: Quote from: taemun on January 16, 2014, 05:57:59 pmI think they are doing it because that's what they want to do. Your opinion is irrelevant. If you don't want to deal with it - don't buy Rigol. If enough people stop buying their products, they will change.

author: mcinque
author_rank: Unknown
timestamp: January 16, 2014, 09:12:25 pm
content: Quote from: marmad on January 16, 2014, 07:54:53 pmMarmad, of course they do what they want. This is obvious. We're only asking if someone knows a valid reason to intentionally lacking in support.Maybe a support office is too expensive and so you decide to give minimum support? Ok, this is your decision, you are the company.And this (stupid or not) is one possible and plausible answer to our question. We can't offer a decent support because it cost too much, and we wouldn't keep the price of our products so low. Butit ISan answer. It is not "We do what we want because the company is our property, PERIOD".But you must agree that putting on a server some upgrade files WILL NOT require a big effort. It would cost less than sending upgrades to the 0,1% of total requests. It would cost less than the space on the hard drive of their mail server that every day receives thousands of upgrade requests. It would cost less than deleting every day all the upgrade request messages from the mail client.Quote from: marmad on January 16, 2014, 07:54:53 pmIMO, until the price difference between Rigol and other brands will remain so big, people will never stop to buy their products. Even with minimum support.

author: marmad
author_rank: Super Contributor
timestamp: January 16, 2014, 09:34:18 pm
content: Quote from: mcinque on January 16, 2014, 09:12:25 pmOf course - but it's a combination of time/money - plus trying to keep some (illusory) control over their data - combined with some ancient Chinese ideas/traditions involving business.QuoteAnd that was my point. I've been reading these same posts complaining about Rigol's lack of support for about 4 years now - but Rigol's behavior doesn't seem to have changed one bit - because the company keeps getting MORE profitable, not LESS. So, from the standpoint of company executives/owners, they must be doing something right, no?

author: Bored@Work
author_rank: Super Contributor
timestamp: January 16, 2014, 09:42:04 pm
content: Companies don't act logically, and often don't even have the goal or not even an intention to do so.In case of Rigol it could be the following, or something completely different:Boss: Everyone needs to be cost-conscious (so I can afford yet another expensive ernai).Programming department: Us running a server so users can download our firmware? Not our job, we just code software. Anyhow we are not allowed to do outside communication and we have to be cost-conscious.Marketing department, running the public websites: Us organizing firmware downloads? Technical stuff? ON OUR SERVERS? No way, we try to sell stuff, it is not our job to support the stuff and get it fixed. And by the way, we have to be cost-conscious.Support department - that is, this one temp bum they occasionally drag in from under the bridge to do a support department simulation: Me? No, I am supposed to answer e-mails. Which I occasionally do if i feel like it. Me running a support server? I am not allowed to do so, it is not my job and by the way, I have to be cost-conscious.Boss: Customer complaints? I don't care. it is just an international conspiracy, the figures show we still sell boatloads of that junk. And by the way, don't waste my time with such customer complaints

author: mcinque
author_rank: Unknown
timestamp: January 16, 2014, 09:49:50 pm
content: Quote from: marmad on January 16, 2014, 09:34:18 pmhehe, probablyQuote from: marmad on January 16, 2014, 09:34:18 pmYes, they're doing something right. Butonlybecause their products have an awesome specs/price ratio. But since Chinese people are very interested in business, I can not even IMAGINE how an executive couldn't take in consideration that with a better support their company would grow up more and more!

author: Len
author_rank: Frequent Contributor
timestamp: January 16, 2014, 10:04:26 pm
content: Quote from: mcinque on January 16, 2014, 09:49:50 pmI'm sure they considered it. They probably figure they'd have to spend quite a bit of money and expect only a small increase in sales - which would mean raising the price of their products, which would be a problem in their competetive market segment. They're doing very well as they are, clearly most people don't want to pay for good customer support, so why should they risk messing up their business?

author: mcinque
author_rank: Unknown
timestamp: January 16, 2014, 11:01:48 pm
content: Quote from: Len on January 16, 2014, 10:04:26 pmhmmm... probably you're right.So the only way to solve this firmware issue is to massively (I mean MASSIVELY) oppress every-single-Rigol-email-address with firmware upgrade request until they have to spend more time cleaning the mail client from those messages than putting the files online.

author: TooOldForThis
author_rank: Regular Contributor
timestamp: January 17, 2014, 02:43:44 am
content: I imagine Rigol's offices filled engineer cubicals, meeting rooms and design labs - all the standard stuff.But then in the back corner of the building is a small room labeled "Website and Heatsink Development Dept" which is occupied by the owner's talentless nephew who no one in the building is allowed to criticize.

author: Mark_O
author_rank: Frequent Contributor
timestamp: January 17, 2014, 02:51:44 am
content: Quote from: marmad on January 16, 2014, 04:51:10 pmI'd amend that to say, "...don't buy Rigol equipment,unlessyou have a reputable dealer you can depend on to handle any problems."Where you're at, you have Drieg to handle things, and here in the US we have TEquipment (and perhaps others?). Others may not be so lucky.

author: Sparky
author_rank: Frequent Contributor
timestamp: January 17, 2014, 05:33:33 am
content: Quote from: W7NGA on January 16, 2014, 05:55:07 pmGreat to hear! So you were actually sent a link to download the files, and not the files directly attached to the email? That's interesting, because for me they always attached the upgrade files to the email.Would you mind posting a link to the update files? Perhaps you can compress and uploading everything to a file sharing host?As a DP832 owner, I would like to see if the firmware & instructions matches previous. Thanks!

author: Sparky
author_rank: Frequent Contributor
timestamp: January 18, 2014, 09:33:14 pm
content: Quote from: W7NGA on January 16, 2014, 05:55:07 pmHow did the 01.08 firmware update work for you? Did it affect any installed options (if you had any installed before the update)? Did it fix any bugs that you observed previously, or introduce new ones?If you have time, please post your comments inthis thread. Cheers!

author: centon1
author_rank: Unknown
timestamp: January 19, 2014, 05:22:00 am
content: I went from 01.06 to 01.08 with files provided via the forum.h??p://riglol.3owl.com/firmware/DP832.zipAll options were installed under 01.06 and after the upgrade the 'Trigger' option now reports its status as 'uninstalled' and won't re-install under 01.08, it comes back with invalid key.All other options still show installed.I haven't yet checked to see what and if any issues have been fixed in 01.08.I'll probably go back to 01.06, re-install all the options and then do the upgrade again to see if it repeats itself.

author: W7NGA
author_rank: Regular Contributor
timestamp: January 19, 2014, 02:49:56 pm
content: I'm the original poster and after some initial angst, I located the files, installed the new firmware, and the DP832 now sits proudly on the laboratory bench. A single-sheet of documentation included with the DP832, would have been of great benefit, if only to say "For latest release of firmware contact the nearest RIGOL sales office". I did attempt to use the online tool for requesting updates but it continuously hung up without any verification that my email was sent. My call to RIGOL NA the next morning was answered promptly and within two hours I had received an email with links to the software files and documentation.As noted elsewhere, the install/upgrade documentation is misleading and incorrect. It was not clear when to press the 'Help' key during the initialization, though after a few attempts my best-guessing was successful. Remember to take the additional measures to update both analog boards.I initially was interested in the DP1308A until I realized that you could not get three separate positive voltages whereas with the DP832 you can, and can link the two 30v outputs for positive/negative tracking voltages. I like the display, interface, and the construction/quality makes the DP832 a good bargain methinks.The one issue is the quality of the buttons below the display. I am overly critical regarding buttons and mushy keys are an annoyance. I remember taking my HP35 calculator back to HP, three times, to get the tactile 'click' on all the keys. My DP832 has a key that works correctly but feels overly mushy. It's not an issue, considering the low-cost of the supply, and the fact that this key is so rarely used.The firmware is now v01.08. I have no options installed. This release fixed the current/power resting values with no load, and occurrences where the rotary encoder would not change values on the first click.

author: JohannP
author_rank: Contributor
timestamp: January 20, 2014, 06:41:39 am
content: I have just received the latest version (00.01.09) from the Rigol offices in China.Will install tonight and test.Best regardsJohann

author: JohannP
author_rank: Contributor
timestamp: January 20, 2014, 07:38:26 am
content: It seams that this upgrade (00.01.09) happens in two steps.You have to upgrade the "GEL" file twice and then the analog boards.See the instructions from Rigol. See discussion #33.Best regardsJohann

author: Sparky
author_rank: Frequent Contributor
timestamp: January 20, 2014, 08:59:43 am
content: Quote from: JohannP on January 20, 2014, 07:38:26 amWow -- this is the 3rd version of this update file I have seen!Would you mind posting the firmware here for others?

author: JohannP
author_rank: Contributor
timestamp: January 20, 2014, 09:34:36 am
content: The files I received from Rigol for the DP832A for firmware upgrade from ver: 00.01.06 to 00.01.09 with instructions.Please rename the *.jpg files to *.rar as I can not load the .rar files to the forum.Best regardsJohann

author: jc101
author_rank: Frequent Contributor
timestamp: January 20, 2014, 12:37:11 pm
content: Well, having had an 832A arrive last week with 1.08 installed I thought "why not".Upgrade to 1.09 has worked a treat, and best of all, despite the colours, there is a display mode of Classic. Easier on the eyes than the rounded one there before. It reports as 00.01.09.00.01, boot version updated to 1.06. The analogue boards seem to have remain the same on 01.02.00.01.02.00

author: Altemir
author_rank: Contributor
timestamp: January 20, 2014, 01:56:34 pm
content: Quote from: jc101 on January 20, 2014, 12:37:11 pmI can't upgrade analog board and have old version 01.01.07. I think, that firmware upgrade procedure from guide is uncorrect.P.S. From DP8FWUpgrade.pdf I understand, that analog board upgrading is doing from Help menu01.02.00 nowSimultaneously enabling two tracking channels by one CH1 or CH2 button is not working after power off/on

author: Sebastian
author_rank: Regular Contributor
timestamp: January 20, 2014, 04:38:23 pm
content: I just installed FW1.09 on my DP832 (not A) because the instruction says DP800, so I thought I'll just give it a try and it seem to work on the non A as well. I don't get the colors so I assume it's the same FW for both of them and it depends on the serial number what is displayed.ButDON'T INSTALL THE NEW FIRMEWAREbecause it doesn't fixes the bugs I mentioned in an earlier post, the Riglol Keys don't work and the worst new "feature" is that you can't downgrade anymore! I tried to go back to 1.06 because of the options but it does not work. I also tried to flash 1.08 but it doesn't install ether.Has anyone an idea how to get back to 1.06? Or is there any chance that the crypto-geniuses from the other threat would update the keygen? If there is a chance I would get a jtag debugger and provide you with dumps. I would like to help, but unfortunately I don't know anything about that kind of stuff and I don't have a lot of free time either due to school.

author: Altemir
author_rank: Contributor
timestamp: January 20, 2014, 05:02:37 pm
content: Maybe you must find previous version of bootloader?

author: Sebastian
author_rank: Regular Contributor
timestamp: January 20, 2014, 06:44:58 pm
content: Maybe, but I have no idea how I should get it. Is it possible to generate a .GEL file from a jtag dump?

author: Sparky
author_rank: Frequent Contributor
timestamp: January 22, 2014, 06:21:28 am
content: Quote from: Sebastian on January 20, 2014, 04:38:23 pm@Sebastian:Did you have any options installed before you upgraded to 01.09? Did you loose any of the options after upgrading? When upgrading to 01.08, people with DP832 lost the "Trigger" option, but other options remained. Is that still the case, or more options were lost?

author: Sebastian
author_rank: Regular Contributor
timestamp: January 22, 2014, 05:12:51 pm
content: Quote from: Sparky on January 22, 2014, 06:21:28 amI installed the options on 1.06 then upgraded to 1.08 and lost all of the options and couldn't install them with the Riglol keys, but when I went back to 1.06 they reappeared without reentering the codes.When I upgraded from 1.06 to 1.09 the exact same thing happened, but I can not go back to 1.06 or 1.08 now. So I'm stuck with the new version and without options.

author: Sparky
author_rank: Frequent Contributor
timestamp: January 22, 2014, 05:20:37 pm
content: Quote from: Sebastian on January 22, 2014, 05:12:51 pmI see. I wonder if something happened wrong with the update from 01.06?? For example, seepost by ted572--- he was able to update to 01.08 and only lost Trigger, not all the options.

author: marmad
author_rank: Super Contributor
timestamp: January 22, 2014, 06:12:15 pm
content: Quote from: Sparky on January 22, 2014, 05:20:37 pmInteresting that Rigol has now included what seems to be an update to the bootloader - making it impossible to downgrade further. I imagine this kind of measure will appear for all of the hacked devices eventually.

author: Sebastian
author_rank: Regular Contributor
timestamp: January 22, 2014, 06:17:59 pm
content: Quote from: Sparky on January 22, 2014, 05:20:37 pmI don't think something went wrong with the update itself because I tried up- and downgrading between 06 and 08 f a few times. Maybe it has something to do with the serial number, but that's just speculations. Does ted572 have the A or non A model?

author: Sparky
author_rank: Frequent Contributor
timestamp: January 22, 2014, 06:30:01 pm
content: Quote from: Sebastian on January 22, 2014, 06:17:59 pmFrom his posts, ted572 has DP832 (non A). So, still odd that some updates to 01.08 result in loss of all options and others don't.

author: Sparky
author_rank: Frequent Contributor
timestamp: January 22, 2014, 06:37:08 pm
content: Quote from: marmad on January 22, 2014, 06:12:15 pmInteresting, yes. I guess the bootloader simply checks the firmware version to load and if it is not a newer firmware (or newer than some xx.yy), than the update is prevented. But, wouldn't it be possible to overcome this check by (assuming it can be worked out) modifying the GEL file and changing the reported firmware number? e.g. Take 01.06 firmware and modify so that its version reports 01.08 instead, which the bootloader would allow to "update" to? Or (again assuming it can be done), modifying the bootloader GEL file and remove the firmware check?

author: Sebastian
author_rank: Regular Contributor
timestamp: January 22, 2014, 09:57:42 pm
content: That sounds plausible, but does anybody here know how to modify .GEL files?

author: stuartk
author_rank: Regular Contributor
timestamp: February 02, 2014, 10:02:25 pm
content: Two questions:1- Does the DP832 come now pre-installed with 1.09 from the factory or is that something that users need to upgrade to?2- Has the LM317 heatsink issue been fixed in the DP832A? I'm assuming both the 832 and the 832A had the same initial problem. Do 832A users see the silver heatsink through the side of the case?Cheers,Stuart

author: Sparky
author_rank: Frequent Contributor
timestamp: February 02, 2014, 10:44:57 pm
content: Quote from: stuartk on February 02, 2014, 10:02:25 pm1) The 01.09 update was released by a DP832A owner; currently unknown if it is the latest firmware released by Rigol as compatible with DP832. Users who installed 01.09 on DP832 found that it did not fix bugs, and it prevented downgrade. Most recent report from new DP832 owner is that it came with 01.08 firmware. At sometime that could change...2) I would say definitely, though I don't recall a DP832A owner mentioning it. If you are considering to buy DP832A, you can simply check with your distributor if it has the heatsink update.May be also read this thread for firmware/bug related info:https://www.eevblog.com/forum/testgear/rigol-dp832-firmware-updates-and-bug-list/

author: stuartk
author_rank: Regular Contributor
timestamp: February 03, 2014, 12:37:07 am
content: Thanks Sparky,The new "classic" DP832A screen using the 1.09 firmware on the DP832A is quite nice.See post #34Easier on the eyes then the monochrome screen.Foolishly, I find myself quite tempted.....

author: stuartk
author_rank: Regular Contributor
timestamp: February 03, 2014, 02:32:57 pm
content: Further info:The DP832 is 2 months back ordered at TEquipment.netI think it's on the slow boat from China.Shipping to Canada is $190.22,not including duty and brokerage fees, even though I'm geographically closer to their warehouse then many locations in the States, to which the shipping is free.Getting stuff delivered to Canada is a pain in the......My gripe for the day.

author: Mavro
author_rank: Contributor
timestamp: February 04, 2014, 04:53:11 am
content: Received my DP832 today from TEquipment.net. Calibrated 10-23-2013 with 1.06 firmware.

author: tequipment
author_rank: Regular Contributor
timestamp: February 07, 2014, 04:10:37 pm
content: Just a quick note on shipping to canada. USPS is by far the cheapest. Did we quote USPS? If its on back order you may want to change it to usps and save a bunch of shipping cost.EvanTEquipment.NET

author: salviador
author_rank: Regular Contributor
timestamp: April 11, 2014, 08:55:03 am
content: Hi, In the "How to update DP800.pdf" , I did not understand the point 7 and 8.The manual says:"..........and press M4?M2?M1 button"I have to press these keys together, or one at a time (one I press M4 and release M4 and , I press M2 and release M2 and , I press M1 and release M1) in sequence ?

author: jc101
author_rank: Frequent Contributor
timestamp: April 11, 2014, 08:57:49 am
content: Use one finger, and quickly press each button in turn. It's a sequence of pushes rather than trying to hold multiple buttons down at once.

author: probez
author_rank: Newbie
timestamp: May 05, 2014, 04:03:05 pm
content: I received my new dp832 (not A) about two weeks ago from batronix in Germany it was loaded with 01.09 when I got it. I have tried to downgrade. But as others it didn't work. Hope there is a master hacker mind there could give it a try. Maybe we would have to wait for a new firmware there can revival the private key

author: XpsikotiX
author_rank: Regular Contributor
timestamp: June 06, 2014, 04:02:51 pm
content: I bought one also this week and came with 1.09 firmware, any news on how to downgrade ?

author: tequipment
author_rank: Regular Contributor
timestamp: June 06, 2014, 04:24:43 pm
content: http://www.tequipment.net/RigolDP832.htmlback in stock for now.. 18 left.ThanksEvanTEquipment.NET

author: MarcelM
author_rank: Contributor
timestamp: July 03, 2014, 12:03:57 pm
content: Quote from: XpsikotiX on June 06, 2014, 04:02:51 pmI second this request, my DP832 non-A came in yesterday, also running 00.01.09Would like to turn it into a DP832A...If there is anything to be gained by logging, let me know ...Regards,Marcel

author: ted572
author_rank: Frequent Contributor
timestamp: July 15, 2014, 12:09:23 am
content: Apparently FW 00.01.10 is now available for the DP832. It will be interesting to see what the implications are with this, good or bad. Someone currently stuck with 00.01.09.00.01 may benefit greatly with this new version(?).See this post:https://www.eevblog.com/forum/testgear/sniffing-the-rigol%27s-internal-i2c-bus/msg476742/#msg476742

author: aurel
author_rank: Contributor
timestamp: July 17, 2014, 06:56:49 pm
content: A license generator is now available for firmware 1.09.Short version: download new riglol versionriglol-20140717.zipFor more details, see this post:https://www.eevblog.com/forum/testgear/sniffing-the-rigol%27s-internal-i2c-bus/msg480687/#msg480687

author: f1rmb
author_rank: Regular Contributor
timestamp: July 17, 2014, 10:03:10 pm
content: Really nice! Thumbs up, can't wait to receive my power supply :-)Cheers.

author: msquared
author_rank: Regular Contributor
timestamp: July 20, 2014, 03:15:52 am
content: Wanted to report that the new generator also worked perfectly on my DP832 firmware V1.08.Thank You!

author: radiogeek97
author_rank: Regular Contributor
timestamp: October 07, 2014, 01:32:35 am
content: Ordered my dp832 from t-equipment todayWill be looking fwd to upgrading it, anybody here interested I can post detailed info on FW versions ect and my results

author: hooverphonique
author_rank: Contributor
timestamp: January 04, 2015, 04:34:41 pm
content: I just tried it on my DP832 V1.11 and it works on that as well.. thx :-)

author: W7NGA
author_rank: Regular Contributor
timestamp: May 17, 2015, 11:59:22 pm
content: Before I attempt to upgrade (hack) my D1054Z I thought I would try upgrading my DP832. I just installed firmware 00.01.014 and gave Riglol 1.03d a go without success.I used the 'web' version of the software referenced here. It did not work on my Windows 8.1 machine (the console blinks and then disappears), and it would not run on Mac OSX.The web version if Riglol 1.03d yielded a lengthy code but would not install for any of the options selected. It always yields an 'invalid serial number' error.Any suggestions?Thank you ...dan

author: ted572
author_rank: Frequent Contributor
timestamp: May 19, 2015, 11:35:30 am
content: Quote from: W7NGA on May 17, 2015, 11:59:22 pmDan: You should have installed the Options before upgrading your firmware, in case the new version is not compatible with Riglol Keygen! There have been several EEVblog posts on this subject/issue. Seeing you are getting an invalid S/N it makes me think you may have possibly left a blank space in the S/N entry for the Riglol Keygen. Do NOT leave any 'spaces' or other characters for any of the entries for the Keygen. Good Luck, Ted

author: W7NGA
author_rank: Regular Contributor
timestamp: May 20, 2015, 12:04:18 am
content: Yahoo! I am embarrassed to admit that I got tripped up on the serial number entry. It never occurred to me that the right-padded spaces were appended.Success tastes so very sweet ... thank you very much!DP832: Firmware 00.01.14dan

author: ted572
author_rank: Frequent Contributor
timestamp: May 20, 2015, 01:46:17 am
content: Quote from: W7NGA on May 20, 2015, 12:04:18 amDan: Its good to hear that you got the Options, and I'm sure others will be glad that the Riglol Keygen also works with DP832 FW 00.01.14.

author: Berni
author_rank: Super Contributor
timestamp: June 03, 2015, 09:21:43 pm
content: I have a similar problem. I have a DP832 with FW 00.01.14 but i cant get it to take any of the license codes.I used the rigolol 1.03d tool in windows 7 then on a virtual machine running win2000 and then using the web browser version, all of them generated the same license code and i made sure there are no extra spaces in the serial number.

author: ted572
author_rank: Frequent Contributor
timestamp: June 03, 2015, 10:06:52 pm
content: Quote from: Berni on June 03, 2015, 09:21:43 pmBerni: Did you receive your DP832 from a Rigol distributor with Firmware 00.01.14 already installed? If not, what was on it before you updated the Firmware?What Bootloader version is installed (we expect it to be _.01.09) on your DP832? Ted

author: Berni
author_rank: Super Contributor
timestamp: June 04, 2015, 06:46:43 am
content: My unit came with 00.01.08 but i didn't do my research properly and was using the old version of the riglol tool. Couldn't get it to take any license code and after checking that i didn't mistype anything many times i decided to do as the tool said and update the firmware, when that still didn't work i did some more searching and found the new version of the riglol tool with a facepalm. But people reported that it still works on the new firmware so i kept trying but with no success. Does the tool have issues running on 64bit systems?My current FW version is 00.01.14.00.03 with a bootloader version 01.09

author: ted572
author_rank: Frequent Contributor
timestamp: June 04, 2015, 11:04:19 am
content: Quote from: Berni on June 04, 2015, 06:46:43 amBerni: Riglol Keygen 1.03d has been required staring with Firmware version 1.08. And is expected to work for you with your version 1.14 as per Post/Reply #67 above by W7NGA. Yes, Windows 7 x64 works fine with Riglol Keygen 1.03d (and also 1.03c). And you MUST useKeygen 1.03dwith you current DP832 Firmware. I assume that you are entering the Option License Keys directly (if Not, please try this) in the DP832 via it's front panel, and not by using UltraSigma (I don't recall now if UltraSigma works for entering Option Keys into the DP832, but it may not ?).I don't know what else to suggest to you at this time. Ted

author: Berni
author_rank: Super Contributor
timestamp: June 04, 2015, 06:26:49 pm
content: Quote from: ted572 on June 04, 2015, 11:04:19 amYes i been entering them manually and its incredibly slow and annoying to do with the front panel. What command do i have to use to send it a license code? I have tried ":SYSTem:OPTion:INSTall <code>" but it says that the remote command is incorrect on the screen.

author: ted572
author_rank: Frequent Contributor
timestamp: June 04, 2015, 06:58:31 pm
content: Quote from: link=topic=25489.msg687055#msg687055 date=1433442409Berni: I think you are doing it Ok, but I don't know that it works with a DP832, and it probably does not.The command is :SYSTem:OPTion:INSTall xxxxx_28_character_key_xxxxx (with no dashes or spaces in the 28 character key).

author: Stupid Beard
author_rank: Regular Contributor
timestamp: June 04, 2015, 07:34:02 pm
content: Quote from: Berni on June 04, 2015, 06:26:49 pmIf you can't be bothered with SCPI, then the other option is a USB flash drive. The details are in the manual, which I screenshotted inthis post. Also reproduced here:Edit: From same page on the manual, the correct SCPI command for the DP832 is :LIC:SET

author: Berni
author_rank: Super Contributor
timestamp: June 04, 2015, 07:50:33 pm
content: Nope SCPI does not work and i tried the file on USB stick method. Did take the file but shown a "Installation fails" message as i get while manualy entering it.I have recheked many times that the serial number is indeed right, later tried copypasting it from SCPI and it was indeed indetical. And i repeated the firmware upgrade process in case something went wrong, still the same. Is it possible the riglol tool has a bug for certain serial numbers?Here is how i generated it "riglol.exe DP8C155202659 F3PT" and it gave me "MLFLLA33AF6UKN3LTPA7Z43TGKVT". I have attached the .lic file i used(renamed to txt)

author: Stupid Beard
author_rank: Regular Contributor
timestamp: June 04, 2015, 08:00:37 pm
content: It's possible that you got locked out for too many failures; I don't know if the DP832 tells you like the scopes do. Try leaving the PSU on for 12 hours and see if that makes a difference. Assuming that your serial number is correct, you did the same thing as I did on mine and it worked for me on 1.13 a while back.

author: Berni
author_rank: Super Contributor
timestamp: June 06, 2015, 06:14:32 pm
content: To be safe i left it running for 35 hours since thats the duration of the trial licenses. Typed it in manually to be safe, double checked it, hit OK and it WORKS!Thanks for the help!So yes there is a lockout period if a license code is entered incorrectly too many times. How long it is i don't know but waiting 35 hours did it for me.

author: giumma59
author_rank: Newbie
timestamp: November 07, 2015, 12:27:07 pm
content: I can not get updated hi-precision using riglol 1.03d , why? Putting on USB key file .lic but I do not read. thank you

author: RobertPS
author_rank: Contributor
timestamp: November 07, 2015, 11:06:09 pm
content: Quote from: giumma59 on November 07, 2015, 12:27:07 pmI don't know why it doesn't work, but I suggest you type the Option License Key in manually.It takes a little bit of time, but that worked for me.

author: giumma59
author_rank: Newbie
timestamp: November 08, 2015, 08:24:07 am
content: Quote from: RobertPS on November 07, 2015, 11:06:09 pmthanks robertPS I followed your instructions and it was a success.

author: Pinkus
author_rank: Frequent Contributor
timestamp: September 27, 2016, 08:52:11 am
content: I just received my DP832 (not-A) I purchased 2nd hand.It came with firmware 01.04; boot loader 1.05It came already hacked, so all options are available.Before I make a mistake, I know would like to ask for your opinion:1) Is it save to upgrade to the latest firmware version (currently 01.14.00.03) without loosing the options?2) Are there any disadvantages known if I upgrade?3) Is there really no way to activate the multi color display on a DP832? I found this thread:https://www.eevblog.com/forum/testgear/need-help-hacking-dp832-for-multicolour-option/msg828662/#msg828662but they did not find a solution.Thanks for your help!

author: Kodovo
author_rank: Newbie
timestamp: September 03, 2019, 07:10:24 am
content: How about the newest firmware, 00.01.16.00.02 (from January 2019). Is it safe to install it on a hacked device, ie. does it preserve the installed options?

author: Vaiti
author_rank: Contributor
timestamp: September 03, 2019, 07:28:39 am
content: Yes, the hack worked with the latest firmware. You can update your DP832 to a DP832A with color interface following this guide.https://www.eevblog.com/forum/testgear/need-help-hacking-dp832-for-multicolour-option/msg2582898/#msg2582898