Mouser Backordering Tip - Page 1
Forum section: electronics / general

author: ColdPower
author_rank: Contributor
timestamp: December 20, 2021, 02:02:29 pm
content: Hi all,Apparently at least for UK, Mouser similar to DK ships orders from USA. Probably to save from shipping, if you have multiple items on backorder, they'd wait for all of them to become available, before shipping to you. On last occasion, I had to wait few months after one of my parts became available, before having it shipped as the other one was delayed a dozen times, yet they would wait, unlike most other suppliers that would ship as soon as part becomes in stock.Way around this:if your order amount allows, split your order in separate orders and have the backordered parts in different orders - that way they'd ship as soon as all backordered parts in a single order are available. In my case I had over £100 order which if I knew that, could have split in three and still get free shipping, saving months delay on few needed bits and pieces!Just thought this may be helpful to some of you.Merry Christmas to you all!

author: tooki
author_rank: Super Contributor
timestamp: December 21, 2021, 07:46:34 pm
content: I haven’t checked whether Mouser does this, but DK actually lets you split an order into scheduled shipments even without a particular delivery meeting the minimum order quantity, as long as the whole order does!

author: wraper
author_rank: Unknown
timestamp: December 21, 2021, 07:57:51 pm
content: My experience is exactly opposite. They ship as some quantity appears in stock. Often some order shipped in 3 or more parts.QuoteDid you check if it's actually the sameMouser Part No? Even if the same part appeared in stock but under a different Mouser Part No, then it's not what you ordered. Or maybe you just clicked a wrong shipping option.

author: ColdPower
author_rank: Contributor
timestamp: December 21, 2021, 10:18:01 pm
content: Quote from: wraper on December 21, 2021, 07:57:51 pmAbsolutely, same part, even got email to confirm that although available, will not ship before the other one is too. Re options - certainly clicked the right one, as I did get everything else couple of days after ordering as usual - wouldn't have otherwise. Also, after the 10th delay, I did contact Mouser, which confirmed the case - they started waiting for all backordered parts to be in stock before shipping, which with current unexpected supply delays on their side amounts to a considerable waiting time...

author: Faranight
author_rank: Unknown
timestamp: December 22, 2021, 06:03:36 pm
content: I can confirm whatwrapersaid. Recently placed an order and had some backordered parts in there.They shipped everything they had stocked, and the items that weren't available will be shipped later on.I got the same screen when choosing what to do with backordered parts.

author: ColdPower
author_rank: Contributor
timestamp: December 22, 2021, 06:36:31 pm
content: Just to clarify as I think we're in a bit of misunderstanding here - the optionwraperis talking about is standard option and always available. It applies to how order is shipped with regards to already in stock at the time of purchase items.What I'm talking about is related to cases where you have more than one part on backorder and how those backordered parts are shipped related to when each becomes available! Of course all bits that are available at the time of placing the order are shipped as usual.

author: Siwastaja
author_rank: Super Contributor
timestamp: December 22, 2021, 07:01:48 pm
content: To me, "Send itemsasthey become available. (Multipleshipments)" sounds like whoever wrote that sentence, intended a new shipment every time a single line becomes available, basically what you want. If they meant initial shipment + one more combined shipment, they would have written "Send rest of the items when they are available. (Two shipments)" or similar.Now I don't want to dispute your experience, it seems your experience just doesn't match their intent, or the experience of others. Maybe they have suddenly changed their policy without updating the wordings, or have just made a mistake in your case.

author: ColdPower
author_rank: Contributor
timestamp: December 22, 2021, 07:18:28 pm
content: ThanksSiwastaja, you're indeed right - the wording as it is on multiple shipments sounds as if they'd ship as parts arrive and I believe it used to be that way. However, as stated in the first post and as mentioned later confirmed by Mouser's support, this is not the case at the very least for the UK now, hence the thread. This may or may not be the case for your part of the world, but I'd wager if your order is shipped from the USA warehouse, this very likely would be relevant to you as well, regardless of the wording...No one with more than one backordered items recently to confirm here?

author: julian1
author_rank: Frequent Contributor
timestamp: December 22, 2021, 08:10:15 pm
content: My experience - I always order 'Send items as they become available'. And I get a stream of packages, with one or two line items filled from inventory as they become available. They eat the cost of expensive expedited shipping from the US to Aus and cannot be making a profit on these orders, although they earn customer loyalty.

author: tooki
author_rank: Super Contributor
timestamp: December 22, 2021, 09:02:30 pm
content: Quote from: ColdPower on December 22, 2021, 07:18:28 pm”If”? Mouser has only one warehouse: the one at their Texas headquarters.

author: ColdPower
author_rank: Contributor
timestamp: December 22, 2021, 10:19:59 pm
content: Quote from: tooki on December 22, 2021, 09:02:30 pmI guess that pretty much answers the question of likeliness

author: Siwastaja
author_rank: Super Contributor
timestamp: December 23, 2021, 10:34:54 am
content: This is a usual pattern - companies just change their policies overnight, for whatever internal reason, without updating their websites to reflect correct information. It might be a company-wide policy change, it might be just one middle manager messing up which affects only part of the orders, for some time. It might be a panic decision, for example if they hear from their courier company that they have resource problems which could cause delays (or add pressure for price increases!) unless the number of shipments goes down. Or, it might be just a random mistake made by a sole worker who understood the company policy wrong.In any case, this results in people having different experiences and needless bickering about who's right, when in reality everybody's right, except of course the company who gives conflicting information.

author: ColdPower
author_rank: Contributor
timestamp: December 23, 2021, 10:55:57 am
content: No one's "bickering about who's right" Siwastaja, just thought this might save someone the waiting. If bickering was the point, I would have started with how happy I was to get my parts ordered in May, expected in June and delivered in December....I think it's a long term thing anyway, as just had a look at their email once one of the backordered parts was in stock, they clearly changed that one to say:"We will ship your order when all products arrive In Stock. Contact us if you would like the products that are In Stock shipped now."Read "shipped now" as "pay for delivery"Best

author: EPAIII
author_rank: Super Contributor
timestamp: December 27, 2021, 10:03:00 am
content: Things may have changed, but most of the big suppliers will allow you to choose weather to do partial shipments as the items are available or to have them hold the order until all items are available for just one shipment.Another option that many will have is for an initial shipment of all "in stock" items and then hold all back orders until the order is complete.These options allow the customer to control the wait as well as the cost of shipments. An order that is shipped in two, three, or more different shipments can wind up costing more for shipping than for the items themselves. I always pay attention to what is in stock and what is not and adjust my shipping preferences as needed.I presently have some resistors on back order from Mouser and they have been keeping me informed of the status via e-mail. I did not need to make any special request for this. And yes, when they ship I will pay more for the shipping than for the resistors themselves. But that was my choice and I knew they would be back-ordered when I placed the order.