Fluke gifts redemption takes 8 weeks!? - Page 1
Forum section: electronics / general

author: smoothtalker
author_rank: Regular Contributor
timestamp: December 03, 2013, 04:11:57 am
content: Fluke seems to run some free gifts with purchase program every few months?Until recently i tried the redemption.. I LOL at big company like Fluke. it takes up to 8 weeks for delivery??You kidding me? I've been waiting for my C25 DMM case since mid November. It seems to be out of stock. lolhttp://en-us.fluke.com/products/contests-and-promotions/multi-lead-the-team.html?utm_source=FLUKE&utm_medium=HPCAROSEL&utm_content=POS5&utm_campaign=LEADTHETEAM

author: Bored@Work
author_rank: Super Contributor
timestamp: December 03, 2013, 06:48:56 am
content: Fluke marketing (gifts are marketing stuff) probably outsourced it to some fulfillment company. The lowest bidder, of course. Now Fluke gets what they paid for.

author: Nermash
author_rank: Frequent Contributor
timestamp: December 03, 2013, 07:55:22 am
content: Look at it another way: outside of USA people are paying twice for the same thing and are NOT eligible for any gifts

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: December 03, 2013, 09:08:49 am
content: Quote from: smoothtalker on December 03, 2013, 04:11:57 amFor all these promotions, rebates etc. I think they rely on a lot of people not bothering, forgetting etc. And once you bought the product, there's not much incentive for them to do anything quickly

author: all_repair
author_rank: Frequent Contributor
timestamp: December 03, 2013, 09:45:44 am
content: Quote from: smoothtalker on December 03, 2013, 04:11:57 amAs people normally do not bother, and also these promo and lucky draws thingy are out of the internal auditors' and accountants' views, there are a lot of rooms for frauds.

author: smoothtalker
author_rank: Regular Contributor
timestamp: December 03, 2013, 04:06:51 pm
content: Quote from: all_repair on December 03, 2013, 09:45:44 amfor those who bother.. and when i asked fluke, they pushed the fulfillment to their vendor. When i asked their vendor, they push it back to fluke claiming waiting for inventory. LOL what a shame..Fluke's customer service seems to be going down the drain in recent years, just like their DMM user manuals and product packaging..

author: robrenz
author_rank: Super Contributor
timestamp: December 03, 2013, 04:17:48 pm
content: My items showed up in approximately 2 months as stated inthis thread.

author: Phaedrus
author_rank: Frequent Contributor
timestamp: December 03, 2013, 05:33:17 pm
content: The point of rebates is that they offer a seeming price reduction, but fewer than 100% of people claim the rebate. It varies depending on product and rebate value of course; a $40 rebate on a $100 product will see 70-80% redemption rates. But a typical $20 rebate on a $100 or $200 product will see only 10-20% redemption. People forget, or figure it's not worth the effort for just $20 after all. Also, some rebate fulfillment companies (there are 3-4 big ones in North America) make it deliberately difficult to submit the rebate, giving effectively a 1-2 week window to ship it, and they sometimes "lose" a certain percentage of rebates to stay appealing to their customers (the companies selling crap with their rebates). I don't like working with those companies, and prefer hard sales to rebates, but sometimes Sales and our competitors force us into it.It's all a part of the pricing game.

author: Fraser
author_rank: Super Contributor
timestamp: December 03, 2013, 08:36:20 pm
content: I can report that BROTHER are a good company when it comes to Rebates.I bought two 2430PC label printers at GBP50 each whilst Brother were offering a GBP30 rebate on the model. I forgot about claiming due to illness and realised that I had not registered my printers within the required 28 days needed to qualify for the offer. I phoned the customer services and they checked that the computer would not accept my rebate application and then overrode it with a new rebate code. I received GBP60 into my bank account within a weekThey didn't have to do that for me so Brother UK customer services get afrom me.

author: smoothtalker
author_rank: Regular Contributor
timestamp: December 04, 2013, 04:14:41 am
content: Quote from: Aurora on December 03, 2013, 08:36:20 pmFluke gets afrom me. Often my emails to their customer service went silent. I've to actually go to their Facebook page to ask for help. Quite disappointed in fluke.

author: retiredcaps
author_rank: Super Contributor
timestamp: December 04, 2013, 07:19:47 am
content: Quote from: smoothtalker on December 04, 2013, 04:14:41 amI'm not in the test and measurement industry at all and I'm very surprised that the two times I contact a T&M manufacturer (Fluke and Extech) that I was not assigned a case number for my problem.When I worked in my industry (not T&M), we always assigned a case number to everything and everyone regardless whether you were a home user or Fortune 500 company. That way, we could escalate, follow up properly, etc, etc.PS. I find that while email is usually the easiest, it least reliable way of contacting a vendor.