Thank you Daniel, my faith in Agilent Keysight has been restored :) - Page 1
Forum section: electronics / testgear

author: bsgd
author_rank: Regular Contributor
timestamp: August 19, 2016, 01:38:00 am
content: Instead of just posting a replay to a thread with a not so great title regarding Keysight support, I decided to post a new thread and crosslink them both so we have the full story available.For those who dont know what Im talking about, please read here:https://www.eevblog.com/forum/testgear/oh-no!-i'm-never-buying-any-agilent-keysight-equiment-ever-again!/I would like to come forward and THANK DANIEL and everyone from this forum and from Keysight who helped me. Keysight fixed the issue and decided not to charge anything. I took some time to come here and tell everyone the outcome because I wanted to test the scope for some time to make sure all was perfect, as the last time the defect took quite some time to show up.I also learned a lesson: repairing these scopoes is so expensive that I encourage EVERYONE to get an extended warrantyTHANK YOU KEYSIGHT.

author: Faith
author_rank: Unknown
timestamp: August 19, 2016, 04:34:00 am
content: Actually, I was just wondering; is it possible to extend Keysight warranty post-purchase but prior to expiration? Or is the extended warranty only an option during purchase?I haven't bought any of my Keysight equipment with extended warranty because not only do I not always know how long a particular piece of equipment will serve me, but I also prefer to spend upfront cash into the equipment itself (be it better hardware or additional software licenses). Having said that; if I observe that a particular piece of kit is serving me well beyond the standard warranty period then I would most certainly love to extend it.And if I can purchase the extended warranty at a later date it would allow me to offset the initial cost of the unit.

author: Wuerstchenhund
author_rank: Super Contributor
timestamp: August 19, 2016, 05:26:03 am
content: Quote from: Faith on August 19, 2016, 04:34:00 amYes, it's called a 'repair agreement' and can be bought before the warranty expires of after that. It can even be bought when the warranty has run out years ago, provided the device is working fine when buying the agreement and still supported for the duration of the agreement.I bought 2nd hand Agilent gear (33522B AWG, E3632A power supply, E5810A GPIB LAN adapter) and bought 3yrs repair agreements for all of them.

author: Jwalling
author_rank: Unknown
timestamp: August 19, 2016, 09:50:18 am
content: Quote from: bsgd on August 19, 2016, 01:38:00 amI think the right thing to do would be for you to change the title subject on your other thread.Glad to hear that things worked out well.Jay

author: bsgd
author_rank: Regular Contributor
timestamp: August 19, 2016, 11:47:05 am
content: Quote from: Jwalling on August 19, 2016, 09:50:18 amSure, I could change it. Problem is it would look strange wouldnt it? A thread complaining about Keysight with a compliment in the title?

author: Jwalling
author_rank: Unknown
timestamp: August 19, 2016, 12:53:43 pm
content: Quote from: bsgd on August 19, 2016, 11:47:05 amIt seems to happen fairly often around here, when there's major change to the status of something.Jay