RIGOL experience - Page 1
Forum section: electronics / general

author: IvoS
author_rank: Frequent Contributor
timestamp: April 06, 2013, 07:16:38 pm
content: Just received my Rigol scope back from warranty repair. The process took about a week, no questions asked.Well done Rigol.I hope Dave won't delete my posts (again).

author: marmad
author_rank: Super Contributor
timestamp: April 06, 2013, 07:25:54 pm
content: Quote from: IvoS on April 06, 2013, 07:16:38 pmGood to know. Did you send it directly to them (and if so, where specifically?) - or via a dealer?

author: IvoS
author_rank: Frequent Contributor
timestamp: April 06, 2013, 07:34:38 pm
content: I called them first, it was kind of late that date, so the right person to speak to wasn't there. The technician called me back next day and gave me RMA #. I sent it straight to Rigol Technologies in Ohio.

author: smashedProton
author_rank: Frequent Contributor
timestamp: April 06, 2013, 11:16:02 pm
content: I had the same experience. What a great company!

author: Hydrawerk
author_rank: Super Contributor
timestamp: April 06, 2013, 11:28:36 pm
content: How old was the scope and what was the fault that they repaired?

author: radiogeek97
author_rank: Regular Contributor
timestamp: April 07, 2013, 01:34:54 am
content: was it hacked by any chanceand they fixed it anyway

author: IvoS
author_rank: Frequent Contributor
timestamp: April 07, 2013, 12:34:07 pm
content: Quote from: Hydrawerk on April 06, 2013, 11:28:36 pmThe scope was 1 1/2 year old. Horizontal encoder failed. They replaced the whole front board.

author: IvoS
author_rank: Frequent Contributor
timestamp: April 07, 2013, 12:37:07 pm
content: Quote from: radiogeek97 on April 07, 2013, 01:34:54 amYes!I sent it in hacked. The same unit with the same serial number came back to me. They replaced the whole front board. I can see the new warranty seal in place. No questions asked.

author: rbola35618
author_rank: Frequent Contributor
timestamp: April 09, 2013, 12:51:47 pm
content: I have had very good service from the Rigol team. I had the Spectrum Analyzer that had an intermittent problem. Call Joel Roop and told about the SA. He sent me a brand new one and told me to ship the defective back. No questions asked. I would not hesitate to buy any of the Rigol products.RBolanos

author: Hydrawerk
author_rank: Super Contributor
timestamp: April 09, 2013, 01:56:33 pm
content: At really good products, you don't need the warranty at all. In 2008 my friend bought a second-hand but not used Hameg. There was a warranty of only 6 months. But the scope works fine till today. OK, it's rather old and obsolete, but everyone should have a CRT analog scope, right?

author: AlphZeta
author_rank: Regular Contributor
timestamp: April 09, 2013, 02:31:17 pm
content: Quote from: Hydrawerk on April 09, 2013, 01:56:33 pmAgreed. My Rigol started to show signs of intermittent encoder glitch after two and half years of use. I just wish they had included better made encoders in their new products as they shouldn't need to be replaced this frequently as experienced by many users.But definitely a big thumb-up for a company that stands by its product!

author: marmad
author_rank: Super Contributor
timestamp: April 09, 2013, 02:39:17 pm
content: Quote from: AlphZeta on April 09, 2013, 02:31:17 pmThe encoders feel very good to me; better than the DS1000 series. Do you have any specific evidence that they haven't used well-made encoders in their newest gear?

author: AlphZeta
author_rank: Regular Contributor
timestamp: April 09, 2013, 03:03:10 pm
content: Quote from: marmad on April 09, 2013, 02:39:17 pmGlad to hear that. I wasn't saying that the new scopes have the same issue I was just hoping that they'd learned their lesson and improved the quality of the parts they used. And it sounds like they did, which is excellent

author: marmad
author_rank: Super Contributor
timestamp: April 09, 2013, 03:07:11 pm
content: Quote from: AlphZeta on April 09, 2013, 03:03:10 pmAhhh... 'hope they have'. Sorry, got it!Yes, it really feels like Rigol have stepped up their game in terms of build quality - even though it wasn't bad before.

author: IvoS
author_rank: Frequent Contributor
timestamp: April 09, 2013, 07:50:18 pm
content: Can someone say for sure they are using different encoders in 2000 series? I wanted to buy 100MHz scope, but if it is loaded with the same encoders, I will pass. Just to let you know that my unit was powered up only 130 times and it failed!

author: marmad
author_rank: Super Contributor
timestamp: April 09, 2013, 08:50:37 pm
content: Quote from: IvoS on April 09, 2013, 07:50:18 pmSorry, I can only report anecdotally that I had a DS1052E for a month before returning it - and later buying one of the DS2000s. To me, everything on the DS2000 feels of a higher quality - all encoders, buttons, switches, fan, build, etc. - but I've never had either DSO apart. You might PM forum member drieg - he sells and repairs Rigols and would be able to give you a definitive answer.