Flir Tools starting of software not possible - discontinued? - Page 1
Forum section: electronics / general

author: Sir_Thomas_TMC
author_rank: Newbie
timestamp: March 04, 2021, 02:06:26 pm
content: Hello,I own a E4 2.0L with Softwareversion 3.16.0I wanted to open/view some of the pictures I took with Flir Tools, but after installation and reboot on startup of the software (signing in and registration - page) it always tells me my account details are wrong or the account is deactivated. On flir website I only find the comment, that flir tools+ are discontinued. Is this the same for flir tools? Login in on the website is no problem for me, so I habe the correct account details and it is activated.Any one of you able to use flir tools?RegardsThomas

author: Thomas
author_rank: Regular Contributor
timestamp: March 05, 2021, 11:32:43 am
content: I had the same issue with a C5 and latest Flir Tools. I sent a mail to Flir, this is their response:QuoteSo I guess you could request a password reset and follow the instructions they sent me? Should work for you too?

author: SpottedDick
author_rank: Regular Contributor
timestamp: March 06, 2021, 01:32:33 pm
content: Nope, I tried creating three new accounts and multiple password resets. Still wouldn't let me in.Before I tell you the workaround, I just want to recommend you switch to a third party tool asap and NEVER rely on any software from Flir going forward.Workaround. Either disconnect your internet or block flir tools from seeing the internet in your firewall. If it thinks it's offline it will bypass the log in screen as they can't collect metrics on you anyway.

author: Scuddles
author_rank: Newbie
timestamp: March 07, 2021, 09:59:03 am
content: I've got an old version of FLIR Tools (4.0.13330.1003). I don't remember having to log in in order to use it.When trying to get FLIR Tools installed on another machine I ran into this same problem with version 5.13 and above.Perhaps getting an older version will help, but I don't remember exactly where I got mine from. I think I got mine while liberating my E5 but I couldn't find it in the threads again whenever I looked.Perhaps someone else has some idea if there is an installer for this older version floating around?

author: SpottedDick
author_rank: Regular Contributor
timestamp: March 07, 2021, 12:19:06 pm
content: Does it need an installer? Do you want to PM me? I wouldn't mind a copy of that program folder.

author: RO
author_rank: Contributor
timestamp: March 13, 2021, 09:55:33 pm
content: 1, The Hack thread full of info and tools:https://www.eevblog.com/forum/thermal-imaging/flir-e4-wifi-resolution-and-menu-hack-thread/2, Flir Tools 4.1 fromhttps://fubar.gr/hacking-the-flir-e4/:http://cdn.cloud.flir.se/update/flir%20tools/4.1.14066.1001/flir%20tools.zip

author: Ben321
author_rank: Frequent Contributor
timestamp: March 19, 2021, 10:27:59 am
content: Just turn off your wi-fi connection in Windows, then start FLIR Tools, then type in anything for username and password. At this point, FLIR Tools will get to the main screen. After that, just reconnect your wi-fi.

author: Sir_Thomas_TMC
author_rank: Newbie
timestamp: March 31, 2021, 04:01:05 pm
content: Quote from: SpottedDick on March 06, 2021, 01:32:33 pmThanks for info, and I appreciate your recommendation to not using flir (which I seem have to follow anyway). As I tried to start the software without connection to the internet, still the corresponding log-in screen came up.

author: Sir_Thomas_TMC
author_rank: Newbie
timestamp: March 31, 2021, 04:04:05 pm
content: Quote from: Ben321 on March 19, 2021, 10:27:59 amThis helped! I guess the other guy did mean the same. I had not tried to just enter anything and then press the button.

author: WizardTim
author_rank: Contributor
timestamp: October 27, 2021, 10:19:08 am
content: Thanks for this thread, I wish I found it three hours ago… Was trying to install FLIR Tools on a new computer and it said my credentials were invalid or disabled account, password reset page was broken but could still login on FLIR website. Ended up spending way too long trying to use the new ‘FLIR Thermal Studio Suite’ only to realise the ‘free’ version doesn’t let you look at live radiometric data without a dirty great big DEMO watermark… But the disconnect from internet trick worked a treat for me! I didn’t think this would work because the FLIR FAQ says “After December 31, 2021 you will need to use the off-line credentials to log-in. Please visit flir.custhelp.com for more information and instructions.” So I thought I would need an offline activation code or something like in ‘FLIR Thermal Studio Suite’.You’d think if FLIR cared about their customers they would release a final update to remove the online DRM? But I guess breaking their old software probably increases adoption of their new subscription-based software… In 2019 I almost spent the $500 for FLIR Tools+ but didn’t trust FLIR for exactly this reason, glad I didn’t otherwise I’d be real pissed.

author: sleepiejak
author_rank: Newbie
timestamp: August 16, 2023, 04:24:22 pm
content: I just to say that the bypass still works. if anyone knows of a way to edit the files to skip it completely that would be awesome.

author: sillyrat
author_rank: Newbie
timestamp: September 09, 2025, 05:47:49 pm
content: I too was trying to get the FLIR software to install and run without insisting on phoning home to check log-in credentials -- I was afraid that I'd effectively lose the use of my hardware and my thermal-image archive if FLIR servers ever stopped responding to this obnoxious mandatory connectivity (and I'll definitely think twice before buying FLIR gear again -- I wasted half a day on this pointless hassle). I very much appreciate the information that folks have provided here.Since the v4.1 download link that someone else here kindly provided, is longer working, I contacted FLIR support and they sent me the following link to download v4.1 directly from their servers:https://support.flir.com/SwDownload/Assets/FLIR%20Tools/FLIR_Tools_4.1.zipHopefully this will be useful for the next person having this issue.

author: RRtheone
author_rank: Contributor
timestamp: September 10, 2025, 04:37:37 am
content: https://www.flir.com/support-center/instruments2/flir-tools-off-line-login-instructions/?srsltid=AfmBOooCkZNfLsryTnkQ1JVynHsHCDXjwvIJ0f5dKCTOLjOAx_bBPZOlOnce the software is installed, please use the following credentials:Username: Offline Mode (O and M in capital letters with a space between Offline and Mode)Password: letmein