Buying Keysight oscilloscope from Ebay Keysight inside Malaysia - Page 1
Forum section: electronics / testgear

author: maxpayne
author_rank: Regular Contributor
timestamp: September 27, 2018, 12:22:14 pm
content: I ordered one MSOX3104T (premium used) from Keysight Ebay around month ago. It was supposed to ship to Cyberjaya, Selangor, Malaysia. Today I received an email about custom clearance as attached.I have couple of questions -1. The item will ship from Penang to Cyberjaya (inside Malaysia), then why there is custom clearance issues ?2. They asked about forwarders but I dont have any forwarder for this purpose. How I can do it ? I guess there will be charge for this ? I have no idea.If there is any Malaysian friend who bought instrument from Keysight previously, may guide some light in this regard.Thanks in advanceMaxI contacted them but no reply yet.

author: nctnico
author_rank: Super Contributor
timestamp: September 27, 2018, 01:18:45 pm
content: I'd use the phone and call them. It could be that the Keysight stock is kept in a duty free zone (Penang being an island would help setting something like that up).

author: maxpayne
author_rank: Regular Contributor
timestamp: September 27, 2018, 01:32:37 pm
content: I am out of country now and thats why I emailed them, no reply till now.Else I would call.I messaged in Ebay, but someone from USA replied, who dont have the answers and always waits for her Malaysian clg.

author: maxpayne
author_rank: Regular Contributor
timestamp: September 27, 2018, 01:40:11 pm
content: I asked them .... the USA guy first gave me wrong tracking no. which is delivered to Canada. When I told them , you probably made a mistake , then said she will ask her clg again and I received the email.

author: LapTop006
author_rank: Unknown
timestamp: September 28, 2018, 06:13:54 am
content: I recently bought from them (to Australia) and it was simply shipped DHL.What do you get when you pull up the order status on Keysight's website?

author: HighVoltage
author_rank: Super Contributor
timestamp: September 28, 2018, 08:52:59 am
content: I have only experience with Keysight ebay shipments from Malaysia and USA to Germany and every time the paperwork and invoicing was handled by Keysight Germany and they were always very helpful.The 19% VAT had to be paid but no import duty and customs clearance was automatically.

author: maxpayne
author_rank: Regular Contributor
timestamp: September 28, 2018, 10:31:30 am
content: Quote from: nctnico on September 27, 2018, 01:18:45 pmGot their reply. You are right . it will pass customs even its origin is in Penang.They said they will let me know DHL forwarding charge and custom duty.If it turns out too high, I will probably cancel this order :/

author: Keysight DanielBogdanoff
author_rank: Unknown
timestamp: September 28, 2018, 03:52:16 pm
content: We use some sort of specially allocated district in Malaysia that helps everyone avoid extra tariffs/duties/customs, but I don't know the legal specifics. The shipper we use also depends on the country of delivery.TBH, the factory there mostly ships to distributors and isn't used to dealing with individual purchasers (like eBay buyers). We're working on streamlining that system, but it's definitely a work in progress. Thanks for your patience!

author: maxpayne
author_rank: Regular Contributor
timestamp: October 02, 2018, 10:29:39 am
content: Quote from: LapTop006 on September 28, 2018, 06:13:54 amCan you tell me whats the total amount you paid ?http://www.ebaystores.com/keysight/Terms-and-Conditions.html#section1anchorHere they say, for Australia, its DAP. so did you have to pay any import duties ?

author: LapTop006
author_rank: Unknown
timestamp: October 02, 2018, 12:46:44 pm
content: Quote from: maxpayne on October 02, 2018, 10:29:39 amYes, I had to pay duties (In total it was just GST on the total + ~AU$160). DHL freight (at least their Australian arm) clearly aren't used to dealing with individuals, clearance took over a week.