(AU) Element 14 Everyday Essentials flyer. - Page 1
Forum section: electronics / general

author: aargee
author_rank: Frequent Contributor
timestamp: October 07, 2015, 06:46:17 am
content: I received this flyer in the mail with a few tools, etc at discounted prices.I'm logged into Element14 using my account, but can't seem to find the discounted pricing.Am I missing something here?(I've tried their Chat line, which is really an email line, with no response)

author: David_AVD
author_rank: Super Contributor
timestamp: October 07, 2015, 10:44:56 am
content: The discounted product codes are usually the regular product code with 01 or 02 added on the end.Do you have an example of any of the items?

author: aargee
author_rank: Frequent Contributor
timestamp: October 07, 2015, 12:23:05 pm
content: Eg 166-4290 screwdrivers, Flyer price is $55.35 (save 60%) online it's $107.06

author: David_AVD
author_rank: Super Contributor
timestamp: October 07, 2015, 09:11:59 pm
content: Part number 166429002comes up as $60.88 for me. Part number without the 02 comes up as $107.06 same as you.

author: Leiothrix
author_rank: Regular Contributor
timestamp: October 07, 2015, 09:13:32 pm
content: If you go into your "basket" you can type the product code straight into it. Easier than browsing for it first.

author: nowlan
author_rank: Frequent Contributor
timestamp: October 08, 2015, 03:11:39 am
content: Friend told me they had 10% off this week? e14

author: aargee
author_rank: Frequent Contributor
timestamp: October 08, 2015, 04:18:58 am
content: 10% off only on orders over $250.Advertised discounts that don't exist. Meh, can't be bothered. I'll put my wallet away.

author: aargee
author_rank: Frequent Contributor
timestamp: October 26, 2015, 02:19:53 am
content: Could this get any better? Do you rely on Element14 for critical parts deliveries?I could not order the above online, I ended up having to do it via email/over the phone, which took a few days to sort out.But, eventually, my order was in the system and it was dispatched. Free shipping (my order totals around $120) and sent with Toll Couriers.Hard bit over? Pfft, you ain't seen nothin' yet...Well, after two weeks, I have just today been notified that Toll has sent the order back to Element14... unable to be delivered because no one was home. (See attached image).I have bee home working hours every day, no attempt was made to deliver, no 'we missed you' card delivered, nothing.Not even a Toll truck going past the house (I have view of the street from my desk)Numerous calls to both Toll and Element 14, apparently |I could drive across town to pick it up, "So" I said "why can't you deliver the damn box?"Element14 won't re-dispatch until they get it back, unless I pay for another order!This is a real joke. I have to laugh to you lot or I'd lose the plot. (I'm certainly not taking it lightly with both parties)OK, I accept things can go off the rails but the recovery and customer service side of this issue really suck!It's not urgent stuff, so I'm now waiting for Element 14 to get to consignment back, so they can re-send it (probably with Toll again!).Interesting case study in how not to provide customer service, which ismyday to day job!

author: IconicPCB
author_rank: Super Contributor
timestamp: October 26, 2015, 06:42:32 am
content: I too have had some fun with Toll and one of their affiliated companies.I placed an order on SainSmart. Order dispatched, I was advised it will ship via Toll.I dutifully logged onto Toll's web tracking page and punched in the tracking number.. and lo and behold.. number not recognised.SainSmart also provided the affiliate company tracking site. OK the parcel is there waiting for additional info. Sainsmart tell me shipping company needs my phone number. I am loath to hand out my phone number willy nilly.What happens, I muse, if a client does not have a number?Anyways after some irate customer exchanges and direct contact with the couriers i parted with a telephone number.I go onto Toll who claimed no linkages with the affiliate company to whihc i responded with a pointer to Toll's website and a url to the affiliate company.The goods arrived three weeks express paid service.I have come to the conclusion SainSmarts bargains are bloody expensive.Wouldnt piss on the affiliate company's HQ if it were on fire.Toll don't know where they've got a hole until they shove a finger up it.

author: crispy_tofu
author_rank: Super Contributor
timestamp: October 26, 2015, 10:30:26 am
content: Quote from: aargee on October 26, 2015, 02:19:53 amUgh, that's horrible. Were they really that lazy?

author: aargee
author_rank: Frequent Contributor
timestamp: October 26, 2015, 12:26:03 pm
content: I suspect the package might be undeliverable due to damage, etc.Nevertheless during this time there have been two "internal investigations" by Toll, which have gone nowhere as well.Toll HQ is full of people wearing TShirts emblazoned with "Not me", "I wasn't there", "I'll find someone else to hand ball you to", "I'm really not going to call you back", "Truth?, sorry that page has been torn out of the office dictionary".