Canon Pixma MX882 Printer Help Needed - Page 1
Forum section: electronics / repair

author: houdatto
author_rank: Newbie
timestamp: May 25, 2016, 07:25:39 am
content: I have a Canon Pixma MX882 Wireless Office All-in-One Inkjet Printer which I bought new in August 2012 and I absolutely love it. It has been a workhorse for me - printing several hundred pages per month, mostly double sided, photos, envelopes, scans, copies - without any issues at all, not even a paper jam - until recently. Two days ago, in the middle of a 20 page double sided print job, it just stopped printing in the middle of a page. Now I cannot get it to print at all.What it won't do:Print from my computer. Not from either of my two wireless LANS, not from a wired LAN, not from the USB port. The only way it will print is if I run the Canon diagnostic program on my computer and connect through the USB port it will print a test page but that is all.What it will do:Everything else. The ADF works, it copies and scans. I can load pages into the ADF, press the copy button, and it spits out copies no problem. I can place a document on the copy/scan platen, send a scan request from my computer over the WLAN, it scans the document and sends the scan back to the computer over the WLAN just as it always has. Don't know about the FAX as I have never used that function.What led up to the problem:The first issue was erratic response to the print preview function. I use print preview by default; up until a month or so ago print preview was near instantaneous - I'd press "print" from a document, the print preview window opened up immediately with the document preview showing. Then things started slowing down - it would take a couple of seconds for the print preview window to open and a couple more seconds for the document preview to appear in the window. Sometimes the document wouldn't show up at all in the print preview window. Then I would have to turn the printer off and restart it in order to get the document to show up in the preview window so I could print my document.What happens now:The print preview issue is as stated above. However now when I press the "Print" button in the print preview window and the print job is sent to the printer, when the small printer window opens it displays a "Creating Print Data" message (which I had never seen before) for 30 seconds to a minute and then it displays a "Printer Not Responding" message and it cancels the print job.What steps have I taken to correct the problem:I tried all the diagnostic techniques in the control panel>printers window to no avail. Suspecting a possible corrupt support file or printer driver, I opened control panel>programs and deleted all the Canon programs and reinstalled them from the original software disc; the printer still would not print. I went to the Canon website and downloaded the latest drivers, it still won't print.Since the printer will print a test page from the diagnostic program as well as copy and scan, the issue is not in the print function but appears to be an internal communication issue. Print data IS getting to the printer, it is just not being processed within the printer. During one of my attempts to resolve this issue I had sent a print job to the printer over the WLAN, it did not print, so I went to the printer to change the printer port to my wired LAN (port changes have to be made using the setup routine in the printer), I got an error message stating I could not change the port since there was a print job pending. I had to go back to my computer, cancel the print job over the WLAN, and then the printer setup routine would let me change the port. So some data is making it to the printer but it isn't being processed when it gets there. And I do have a program called Printer Fixer installed on my computer but when I try to use that to solve the problem it says I don't have a printer attached.So I am stumped. I sure would like to fix this problem but I've exhausted all the tools in my playbook. Can anyone out there help me with this problem?

author: Psi
author_rank: Super Contributor
timestamp: May 25, 2016, 08:23:33 am
content: Have you tried a totally different computer?either that or boot a linux cd or some other OS on your computer?

author: PA0PBZ
author_rank: Super Contributor
timestamp: May 25, 2016, 08:36:29 am
content: Quote from: Psi on May 25, 2016, 08:23:33 amThat would be the first thing to do, try another computer with the latest drivers installed.The other thing you could try is a factory reset of the printer, if it has that option.