Bad service endemic in the whole world now? Anyone deal with tme.eu? - Page 1
Forum section: electronics / general

author: Lightages
author_rank: Unknown
timestamp: November 23, 2012, 03:47:14 pm
content: I am getting accustomed to bad service as that is the best you can expect here in Chile. Oh yes, bad service at twice the price! No joke. SO when I was looking for a new multimeter I decided on a Brymen BM869 based on everything I had seen and read about it. Of course the only way to buy something from Brymen here in South America is from Brazil under the Minipa brand name, but at 3 times the real price. There was also the option to buy the rebranded Greenlee equivalent for 2 times the price. Then I saw people mentioning tme.eu here in the forums.I had some email exchanges to try and buy and almost had to twist their arm to answer. I thought perhaps it was just a problem with language or their worry about dealing with someone in South America. So we finally got things straight and I paid using paypal. Well I have been waiting a long time to get the package so I tracked it. It was sitting in Brazil customs for a week! When I discovered it went to the wrong country I emailed the salesperson at tme.eu and got no response. I then copied the email to their department for exports and got no answer. I then emailed again to one of their sales managers in their headquarters asking for help and still have no response again after two days.Are these guys just a big website with no service? Anyone have any experience with them?The package is now somewhere in the international mail system limbo after being "returned to sender because of wrong address". If I don't get any help in the next few days I wll have to file a claim with paypal but I would prefer not to if there is a chance that tme.eu will pick up the ball again.

author: madires
author_rank: Super Contributor
timestamp: November 23, 2012, 04:42:25 pm
content: Had no problems so far. They got a local sales office with a pleasant service hotline in my country.

author: iloveelectronics
author_rank: Frequent Contributor
timestamp: November 23, 2012, 04:50:16 pm
content: Quote from: Lightages on November 23, 2012, 03:47:14 pmIf I were you I would have filed a claim with paypal already. Try to contact the Brymen company in Taiwan directly and inquire about how you can get one in Chile. They are very friendly and responsive people. You probably won't get as low a price as tme.eu (I don't know how they managed those prices) but at least you won't be ignored.

author: Lightages
author_rank: Unknown
timestamp: November 23, 2012, 04:58:19 pm
content: I did contact Brymen before buying from TME. Brymen gave me contact information for Minipa Brazil and Greenlee US as my only other options.

author: iloveelectronics
author_rank: Frequent Contributor
timestamp: November 23, 2012, 05:38:30 pm
content: Quote from: Lightages on November 23, 2012, 04:58:19 pmWell, I guess they have to protect their regional distributor's benefits after all. Anyway, if you get your refund and will consider the BM-867, I do have one for sale

author: chickenHeadKnob
author_rank: Super Contributor
timestamp: November 24, 2012, 08:40:38 am
content: Quote from: Lightages on November 23, 2012, 04:58:19 pmQuestion for you: how did tme handle the whole EU VAT thing, did they charge it and expect you to apply for a rebate somehow? Their website isn't clear on that. I am in the same boat as you in that I want to buy an 869 but I have been sitting on my hands/procrastinating because thats what I do!.Actually procrastinating usually saves me money but in this case I might buy the Greenlee from a local electrcal-HVAC contractor supply shop.Good luck with your endeavour and best regards

author: lewis
author_rank: Frequent Contributor
timestamp: November 24, 2012, 09:52:21 am
content: Quote from: chickenHeadKnob on November 24, 2012, 08:40:38 amThey should not charge EU VAT at all on the sale if the goods are being sent outside the fiscal EU. However, your local customs authority may levy GST or HST (as well as import duty), on the value of the goods when the package arrives in your country, depending on your import laws, the value of the order, what it is, etc. So while you should never pay European VAT, you might have to pay Canadian VAT on the value of the sale.This is the British customs bit about VAT treatment of exports, it's the same throughout the EU:http://www.hmrc.gov.uk/vat/managing/international/exports/goods.htm#6

author: Lightages
author_rank: Unknown
timestamp: November 24, 2012, 12:22:16 pm
content: They did not charge me VAT. I considered the Greenlee version but I did not feel like paying twice as much for the same meter.

author: madires
author_rank: Super Contributor
timestamp: November 24, 2012, 03:10:10 pm
content: Quote from: Lightages on November 24, 2012, 12:22:16 pmConrad (well known in the EU) sells the Greenlee too for about twice the price of the Brymen DMM. That kind of price marketing is really braindead! BTW, I have to pay the Polish VAT (23% instead of Germans 19%) :-(

author: Lightages
author_rank: Unknown
timestamp: November 26, 2012, 11:35:07 pm
content: I have now waited 9 days for a response from TME. I have sent emails to three different people and filled in their online complaint form. My package is somewhere on the way back to them after being sent to the wrong address. I would recommend anyone considering buying from TME to stay away from them. Very poor service. Or should I say, non-existent service. I will be filing a claim with paypal.

author: ttp
author_rank: Regular Contributor
timestamp: December 07, 2012, 07:43:18 am
content: Any news? Have you got your refund or sorted out anything with TME?

author: poorchava
author_rank: Super Contributor
timestamp: December 07, 2012, 11:06:22 am
content: I've been buying from TME alot, as it is a Polish company which has grown a lot recently.I've never really had any problem with their customer service. I bet they get tons of emails a day. You would need to call their exports office at +48 42 645 54 44. I am sure they speak english and probably other european languages too. They don't have Skype hotline though. It's usually true for all such companies that you get much better effect calling them directly rather than emailing.I actually find them rather devoted to customer satisfaction. Maybe the shipping company screwed things up? (that one I had MANY times...). They usually use DHL for international shipping.

author: leniwiec
author_rank: Contributor
timestamp: December 07, 2012, 11:58:46 am
content: Quote from: poorchava on December 07, 2012, 11:06:22 amTrue, I also using TME as my supplier and in last 4 years (2-5 orders / month) there was no single fail from their side.

author: Lightages
author_rank: Unknown
timestamp: December 07, 2012, 03:25:52 pm
content: An update.I had tried for 9 days for a response by email and I had sent the email to 4 different people in the company. I finally called them on the 27th of November and I spoke to a Malgorzata Slewa. She assured me that I would be taken care of and that they would send anther package out as the one they had sent was either addressed wrong or sent to the wrong. I waited for a few days and asked her if my package had been sent and she said they would try again, that was the 4th of Dec.I have been checking on the status of my purchase on line in my account, and today the whole purchase history has been removed and they show no record of my purchase. I called again and they cannot do anything because Malgorzata Slewa is away until Monday and I am running out of time for a paypal claim so I have no choice now but to put in a claim with paypal.Ridiculous service, unresponsive, and I feel like I am being lied to. I tried, gave them the benefit of the doubt, but after 40 days of waiting for them to do the right thing I give up.I should also add that now my money has been in their hands for over a month, and I will have to wait for another month a least before I get it back.

author: ttp
author_rank: Regular Contributor
timestamp: December 10, 2012, 08:51:23 am
content: I have received a parcel from TME today in Australia, shipped 3rd Dec and if I was in DHL service area I would have it on 6th Dec. I have to admit we have good customs here, they don't hold small parcels.I'm not trying to talk you into giving TME second chance but they seem to provide reasonable good service and very good prices for some stuff, I'd definitely use them again.

author: Soertier
author_rank: Contributor
timestamp: December 10, 2012, 02:12:25 pm
content: I bought a lot a stuff from TME in two orders, mostly small products, and they have sent me everything correctly. So far, so good.I also bought from Conrad and I have always had some products missing from the order or a different product was sent. However every issue was fixed after talking to them Conrad personal via e-mail.

author: Lightages
author_rank: Unknown
timestamp: December 10, 2012, 04:27:18 pm
content: I am certainly glad you got your purchase. It seems that like any other test of customer service, it is when things go wrong is where it is apparent or not. Sure any company can look good by taking money and then shipping out something, but that is not customer service that is selling.I gave them all the time I could to respond and ship my package correctly and they haven't done anything. This is where customer service is supposed to take over. I was patient, spent my money to call them when they didn't respond to emails to 4 or 5 different email addresses. 40 days of waiting and calling and getting nothing is what I would call giving them many chances.

author: Wytnucls
author_rank: Super Contributor
timestamp: December 10, 2012, 04:36:54 pm
content: It's the curse of the 71E. Give it some love, that might help.

author: Lightages
author_rank: Unknown
timestamp: December 10, 2012, 09:10:58 pm
content: Update:One full day business day after filing a paypal dispute, TME has not responded to the dispute. Ironically today I received my paper invoice by mail, from the people who can't get my meter to me and don't answer emails. And still, all my purchase history and invoice information have disappeared from my account on their web page.Two more days of waiting for a response from TME on the paypal dispute and then I will escalate it to a claim.

author: Lightages
author_rank: Unknown
timestamp: December 13, 2012, 04:01:58 am
content: Latest update:TME obviously don't care about their customers, nor about their reputation. After waiting three full business days for them to respond to my Paypal dispute, they have done nothing. I have now escalated the dispute to a claim. I seriously doubt they will bother to respond to the claim either and I will probably be left with a 30 day wait for a full refund. For all my troubles I will have a nice invoice from TME that they managed to get to me by mail, even though they can't get my purchase to me.My recommendation:Stay away from TME.

author: Lightages
author_rank: Unknown
timestamp: December 29, 2012, 07:35:41 am
content: Last update:TME did not respond to Payal's request for information in relation to my claim, and so Paypal has refunded my money. In short, deal with TME at your own risk as they do not have any customer service worth talking about. After all this time all I got from TME was an invoice and a lot of trouble.Thumbs down for TME.

author: Bored@Work
author_rank: Super Contributor
timestamp: December 29, 2012, 07:50:34 am
content: Thanks for keeping us updated.In the past I occasionally recommended TME here, since I never had problems with them (living in Europe). What you describe sounds pretty much like a breakdown of processes so your case got lost, or your case became a hot potato no one at TME wanted to touch. Anyhow I think I'll refrain from recommending TME here in the future.

author: Lightages
author_rank: Unknown
timestamp: December 29, 2012, 08:00:14 am
content: The sad thing for me is that I really wanted the Brymen multimeter and TME appeared the only dealer for me that I could find. If anyone has another source of a Brymen BM869, I would like to know. If not I will be getting am Amprobe AM160 or UEI DM397 fro Test Equipment Depot, unless someone knows a reason to not deal with them I ave given up on T-Equipment also as they seem unwilling to deal with anyone except the exceptionally honest and perfect people in the US without making the dishonest thieves of the rest of the world prove they are not thieves.

author: Lightages
author_rank: Unknown
timestamp: January 06, 2013, 02:20:42 am
content: Really silly. I just went to my TME account to see if there was anything different, and yes there is. When I sign into my account a notice pops up saying "Note! Check the status of your payments. Unsettled payments information is available in the “Sales history” panel - the “Unsettled invoices” tab." Of course there is nothing at all in my sales history, nothing at all.Brymen will go nowhere fast with their wn brand if they let people like this represent their product.You would think that someone from TME would try to contact me after they see money being removed from their account!I cannot stress this enough, TME has no customer service. Deal with them at your own peril.

author: chickenHeadKnob
author_rank: Super Contributor
timestamp: January 06, 2013, 03:48:08 am
content: Quote from: Lightages on December 29, 2012, 08:00:14 amThe thing with all of these dealers and other middle-men is that they are all useless, "useless eaters". They add no value. The standard markup seems to be 100% - a doubling, every time the product changes hands, sometimes a bit less and often even more. I even include amprobe and greenlee in this as I think the amprobe 160 is essentially a brymen 859 (I think). I suspect BRYMEN has contractual obligations to not sell direct or open up a grey market but if they had wanted to they could have sold the 859 direct to the web for $150 and still make more than 100% margin themselves. This situation is insanely stupid.

author: Lightages
author_rank: Unknown
timestamp: January 09, 2013, 01:46:48 am
content: Wtf? After waiting all this time with no response from them, my order history dissappearing from their site, and tme ignoring the paypal dispute, my meter arrived! So I guess I will be sending a new payment, but I will still not recommend them.

author: iloveelectronics
author_rank: Frequent Contributor
timestamp: January 09, 2013, 02:14:24 am
content: Quote from: Lightages on January 09, 2013, 01:46:48 amI guess some congratulations are in orderPrice wise you have got a much better deal than going through Brymen Taiwan (sorry, I forgot to reply to your inquiry).

author: Lightages
author_rank: Unknown
timestamp: January 09, 2013, 02:40:29 am
content: Legally I don't have any obligation to pay them now, at least where I was raised, but I am not going to keep something I didn't pay for. So I will send them another email and if they respond with a paypal link to pay them they will get their money. Does anyone want to bet on whether I get a response?

author: Bored@Work
author_rank: Super Contributor
timestamp: January 09, 2013, 06:23:00 am
content: First check if the thing works. And have a peek inside if it is well built.And once you have paid (or again didn't get an answer) you could write TMEs CEO an old school letter (the stuff made from wood), telling your story in polite words, listing all your emails that were not answered. With a bit of luck a CEO's minion will take some action.

author: ttp
author_rank: Regular Contributor
timestamp: January 09, 2013, 10:52:35 am
content: Quote from: Lightages on January 09, 2013, 02:40:29 amI'd say they respond but still would like to know what will happen. I'm glad you got your meter in the end, I've dealt with TME before and while communications is not their strong point I can't complain about their service or prices.

author: Lightages
author_rank: Unknown
timestamp: January 11, 2013, 05:10:59 pm
content: I bet nobody will be surprised the hear that the day after I send an email saying I will send money that TME responded with an apology for dropping the ball and information on how to pay them. I really don't under stand how they could drop the ball so many times on one order.I might, maybe, possibly, if there is no other choice, try buying from TME again, maybe......In the mean time I can say that they still are not confidence instilling. It is really bad when DealExtreme has better service and delivery than someone in Europe.

author: chickenHeadKnob
author_rank: Super Contributor
timestamp: February 13, 2013, 03:59:25 am
content: I promised in the other thread I would reply when my meters arrived and they came today. Well actually the TME shipment and an LCR (mastech MS5308) FROM franky-iloveelectronics both came last friday but I was out and missed the delivery guys. Then we had a long weekend holiday so I had to wait for Christmas today.I had a few problems with TME's website. One problem was self-inflicted in that I was using safari and forgot I had the view zoom text bumped up a few notches and it screwed up the rendering of some forms. The other problem was the general lack of feedback from them. I filled out the pro-forma invoice and then nothing happened for a week. My fear that I would be charged E.U. VAT (mentioned upthread) was also realized. Now I am a new customer so maybe it takes them awhile to process and I don't mind waiting but they could improve by just responding to email's. I sent two one through the front page contact us the other to export@tme.eu with no answer. A day later get an invoice with the VAT removed, payed and then 3 more days later and boom the delivery shows up in my little town of outer buttfudle Canada. So the elves in Polska country work silently and in mysterious ways.I was charged $27 by TME for shipping, $10 for customs brokerage by DHL (not too bad, this is where UPS and FEDEX rape Canadians) and $46 on $390 for Canadian duty and taxes. I think I would order from TME again if they had something I want.On the other hand the mastech from Hong Kong with correctly declared value from Franky: no taxes,duty or brokerage, no nothing, go figure. God I love Canada Post

author: rvmeush
author_rank: Contributor
timestamp: March 18, 2013, 11:05:29 pm
content: I'd be interested if anyone in the U.S. has had any experience ordering from TME? If so, how did the process go? Thanks.

author: butcherjw
author_rank: Newbie
timestamp: August 21, 2014, 08:40:34 am
content: I've order a Brymen BM869 from tme.eu on Sunday 17 August and it was delivered on Thursday the 21st. That's 4 days although I placed the order on a Sunday. I live in Melbourne, Australia. They've replied to every single e-mail I sent them, the day after I sent them. These were to notify them that I forgot to specify my suburb and postal code when I registered. This was after I placed the order and paid for it using PayPal. They corrected the address before shipment and even updated my details on their system. So my experience has been very positive.

author: bookaboo
author_rank: Frequent Contributor
timestamp: August 21, 2014, 09:24:10 am
content: Just ordered some Brymen from TME on Monday, arrived yesterday so can't complain. Their website is absolute rubbish though, very hard to use.

author: Yago
author_rank: Frequent Contributor
timestamp: August 21, 2014, 12:15:52 pm
content: Quote from: bookaboo on August 21, 2014, 09:24:10 amThat website does far from instil confidence IMHO.

author: rsjsouza
author_rank: Super Contributor
timestamp: August 22, 2014, 11:44:30 am
content: A few months ago I purchased an accessory from TME (here) and their shipping speed and cost was very reasonable. They were also very responsive to my inquiries before purchasing.Perhaps they changed their services department since Lightages reported this two years ago...

author: jay
author_rank: Regular Contributor
timestamp: August 22, 2014, 12:07:35 pm
content: TME has poor customer service and their packaging is a joke. Otherwise it's OK shop in my experience. I recently learned that ordering heavy items at the same time with sensitive components is a bad idea. 450g solder wire caused a lot of damage to components. Mostly bent pins but couple of components had too much mechanical stress.

author: unbiased
author_rank: Contributor
timestamp: September 08, 2014, 11:46:15 pm
content: Hello, I just placed an order with tme.eu for a Brymen BM869 today. I agree that their website ordering process is kind of complicated and confusing forcing you to wonder as you fill in the fields and whether you are filling the fields in correctly or not. It did not instill confidence when I was trying to place my order on their website. However I took the chance and hit the button to finish the order and chose to pay with Paypal. I had registered an account online with them before I placed the order, so they had all my contact and shipping info plus email address. However after paying for and concluding my order, I did not receive any indication or acknowledgement of success or payment received notification. It just popped me out to their website online ordering page and that was it. I did not receive an email receipt or anything. I was able to login to my account with them to see my order online under the "Sales History" button though. During the order process, right before submitting your payment, they do flash up the Invoice of your order and offer you to save it as a .pdf document or to print it out. I saved it (luckily). I also am in the habit of taking screen-captures of all the ordering screens and details just in case things go bad. So I agree their service seems to be a bit lax in this regard.On the other hand, Paypal was prompt in emailing me confirmations that my Paypal account was charged and paid TME already. So I know TME got my payment.So far, I cannot rate tme.eu yet. I am feeling a bit worried that they do not reply at all to any emails or online messages that I send to them. But I see my order status is in progress "pulling from the warehouse".I now will wait to see how this order progresses and how long it will take before I receive my new Brymen BM869. I am in the USA, so I don't know how long it will take to arrive and be delivered from Poland or the EU warehouse wherever they ship from.At this point I am giving them the benefit of the doubt that all will go smoothly. They did have the lowest price for the item that I could find, even with the $20 shipping charge to the USA. So I am pleased with that at this point. My search for the Brymen BM869 and all of its other brand name equivilents was fruitless. All the GreenLee DM860A dealers here in the USA over charge for it and the ones I looked into seem to not even have it readily in stock. So I gave up and just took a chance to order it from Europe, namely from TME. I am hoping it goes smoothly after finding this thread about tme order experiences. I will update once I get my BM869 from them.UPDATE: 09/10/2014 - DHL delivered my package this afternoon! The package was a bit crunched and banged up but the meter seems to be working okay. I am happy. TME.eu shipped very fast and DHL Air got it here from Poland to the USA, NY area in just a couple of days! Wow! So even though they don't acknowledge you after ordering, they did deliver! All clear. Good transaction. Oh, and the meter they sent me was the latest revision model BM869S. Nice. Price is lowest around I could find too.

author: wyphy
author_rank: Contributor
timestamp: September 12, 2014, 06:43:58 pm
content: About a month ago I order a Brymen meter through TME, and while the site design is definitely not the best, they did ship quickly and my order arrived in just a few days.Didn't have to deal with customer service for anything, so no comment there, but overall, it was a pretty painless order.

author: KD0RC
author_rank: Regular Contributor
timestamp: December 29, 2014, 05:17:02 pm
content: I ordered a BM 869s from TME while they were closed for the holidays and got an e-mail confirmation of the order right away. This morning I got a confirmation of shipment via e-mail which included a link to the DHL tracking site. So far I am happy with the service and price (USD 224) which includes shipping!Len

author: electr_peter
author_rank: Unknown
timestamp: December 29, 2014, 05:57:17 pm
content: I had used TME. I haven't had any problems - quick shipping, understandable ordering system.

author: wraper
author_rank: Unknown
timestamp: December 29, 2014, 07:14:51 pm
content: Quote from: Lightages on January 09, 2013, 01:46:48 amIt always disappear from "Undelivered products" tab which you see by default. You must select "Sales invoices" and search by time period. They made it stupidly, and looks like that invoice disappeared at first glance but actually it is there.

author: andrija
author_rank: Regular Contributor
timestamp: December 29, 2014, 11:46:39 pm
content: I purchased Brymen 869 from TME in October or was it November and I'm also from Canada. It arrived pretty fast, with no issues at all.

author: KD0RC
author_rank: Regular Contributor
timestamp: December 31, 2014, 06:56:12 pm
content: Well, this is impressive - I ordered my BM 869s from TME on Friday 12/26 (holiday for them) and received it Wednesday, 12/31. This is faster than I often receive things shipped from the US!

author: coldfire
author_rank: Contributor
timestamp: March 27, 2015, 01:55:00 pm
content: This is exactly what happened to me and I can tell that it is very confusing!Quote from: wraper on December 29, 2014, 07:14:51 pm

author: coldfire
author_rank: Contributor
timestamp: March 27, 2015, 04:19:50 pm
content: I placed an order on Thursday night (BM 867s), got the shipping notice Friday morning (DHL air), and the estimated delivery (to USA) is the coming Monday, with an international shipping fee of $9.99! I have to say that I will be very very impressed if that happens. All other international merchants I have been dealing with (most from HK or China) have a delivery time between 2 weeks to 2 months. Some do offer free shipping while others charge a shipping fee comparable to TME.

author: tmav123
author_rank: Newbie
timestamp: December 12, 2015, 08:18:24 pm
content: Their service is the worst ever!!!I had several orders that run without any problem.But one of them was an oscilloscope that was not working!I sent several emails without to get any response!I sent a claim to paypal and they didn't respond to that also.I got my money back from paypal and after one week they responded!!STAY AWAY!!

author: kony
author_rank: Regular Contributor
timestamp: December 12, 2015, 08:52:04 pm
content: Our first goto supplier for comodity components. Using them for years now, never had issue that could not by fixed by a phone call /e-mail.

author: Lightages
author_rank: Unknown
timestamp: December 12, 2015, 09:06:43 pm
content: Quote from: tmav123 on December 12, 2015, 08:18:24 pmThia was very similar to my experience. It did get solved in the end. They are very good at sales and prices, very bad at follow up on problems.

author: Richard Crowley
author_rank: Super Contributor
timestamp: December 12, 2015, 09:08:13 pm
content: I went to their website just out of curiosity. I have no reason to ever buy anything from them.But at the very top of their home-page banner it says:QuoteIf they are doing that kind of volume, they could be simply overwhelmed/understaffed.But if they have customers in 122 countries, they should at last have experience with international shipment and other languages.

author: Macbeth
author_rank: Super Contributor
timestamp: December 12, 2015, 09:34:33 pm
content: It's also possible that they are prepared to risk goods to third world countries unlike MANY others, but the percentage of honest customers is on the low side. Just a shame that corruption is endemic in those countries.Of course Lightages got responded to quickly when it turned out he wasn't yet another scammer or victim of South American postal service thieves. I suspect TME have enough of those to deal with and its better not to waste Time Money and Energy entering into dialogue with them (see what I did there?)I expect they adjust their prices to deal with the costs of that though, and maybe I am subsidising the rest of the world when I pay for stuff going to the UK?I have to buy some stuff from TME for a trial... I need some tacky flux and lead solder paste, and good recommendations?

author: Lightages
author_rank: Unknown
timestamp: December 12, 2015, 09:47:37 pm
content: Quote from: Macbeth on December 12, 2015, 09:34:33 pmHuh? They did not respond until they knew I had my meter and they did not have their money.

author: Macbeth
author_rank: Super Contributor
timestamp: December 12, 2015, 10:17:48 pm
content: Quote from: Lightages on December 12, 2015, 09:47:37 pmExactly. They probably have hundreds of "I didn't receive it" from certain countries every day and often it will be down to things beyond their control, like the postal services just being lazy, slow, expecting taxes (read "kickbacks/bribes") or plain thieves, and finally even thieving customers. It probably looks just like spam in their inbox. They will just write it off as it's far cheaper than dealing with it all - bureaucracy of foreign postal services, etc.The fact you told them you received it shortcutted this. Maybe they will have a checkbox on your account now to be dealt with as a serious honest customer?There has to be a reason hardly any big business wants to deal with your country. Believe me it isn't "racism" or anything like that. Wherever there is a buck to be made it will be made.

author: rsjsouza
author_rank: Super Contributor
timestamp: December 21, 2015, 12:43:44 pm
content: Well, I just ordered my second thing from them and it arrived in pristine condition (and working) within the week: ordered Sunday evening in US, shipped Monday morning (Monday evening for them) and, despite a 1-day delay at Cincinatti (perhaps due to customs) it arrived on Friday.In the meantime, there was a duplicate charge (clicked twice on the Paypal order button - duh!) that was promptly replied and refunded.

author: TheAmmoniacal
author_rank: Unknown
timestamp: December 21, 2015, 01:51:57 pm
content: I'm overall very satisfied with tme.eu as a store, the website is fine for me and the customer service has been fine.The minor quirk I had with them:My package once arrived with a couple of parts missing, I just assumed I had forgot to order them and went on with my life. But I received an email and letter some days later saying it was backordered (I know they would have been marked as in-stock on their website), and would be shipped on a later date (€0.8 of resistors!). A week later I received a message saying the order for that item had been canceled and payment had been refunded (no idea why, but I didn't care).DHL however .. I hate them like the devil. Bunch of con men and extortionists.

author: rgawron
author_rank: Contributor
timestamp: December 21, 2015, 02:00:05 pm
content: I ordered over a dozen of parcels from them and everything was fine and cheap, however one item was defective so I returned it.The discussion about the faulty item was handled quite slow (in my personal opinion), multiple people handled it, but a couple of phone calls speed it up significantly. Unfortunately, my complaint was "merged/misassigned" with a complain of some other guy/girl/company so a courier came to me twice to get the defected item, also they send me two ID of the issue that they raised for my complain in their system (ID that i should write on the parcel before shipping it back). Quite confusing.They payed for shipping the faulty item back to them, I don't know if polish law obligates them to that, but that's OK.Once the parcel was shipped back, they replaced the item and shipped it on their cost. That's OK.I would still give them 10/10 because one can't find any cheaper&&reputable seller in Poland (I live here, they are from here) or in Europe or for some stuff even globally (as visible in this thread) and (in my experience) they don't intentionally make problems to take back faulty items on reclamation.

author: izumitelj
author_rank: Newbie
timestamp: September 01, 2016, 03:16:27 pm
content: I'm glad I've found this topic. I can confirm that TME still has bad customer service (Doesn't reply, doesn't understand English, etc.)As some people stated TME has good prices and fast shipping (in EU), and I've already made few successful order before. But you can only judge service once you actually have the problem, and that eventually will happen.Btw. does anyone have recommendation for similar shops in EU. Thanks!

author: 3db
author_rank: Frequent Contributor
timestamp: September 02, 2016, 09:30:27 am
content: I bought a Brymen meter from them more than a year ago.Some thing went wrong with the payment.I emailed them and it was sorted out and I received the meter.I therefore have no problem with this company.

author: VK5RC
author_rank: Unknown
timestamp: July 01, 2017, 01:00:27 am
content: Ordered some parts from TME, at the same time as a Digikey order, TME got them to me (Australia) quicker from Poland than Digikey could from ?HK.I am happy.Robert

author: JackJones
author_rank: Regular Contributor
timestamp: September 29, 2019, 01:12:36 pm
content: Sorry for bumping an old thread, but I though it might fit here.I've never ordered from TME before and I just now tried to register an account. I'm unable to do so unless I agree to e-mail and telemarketing spam. Are these sort of terms somehow standard? I've never seen them from any other supplier unless they hide it inside the terms (which they probably do to be honest)This is really off-putting I have to say.

author: Yansi
author_rank: Super Contributor
timestamp: September 29, 2019, 02:06:12 pm
content: And where do you see that you have to consent to being spammed with that crap?Also interesting, where did the telemarketing shit came from? If I switch the website to FI variant and try to register, I do see a different web form to fill in.

author: JackJones
author_rank: Regular Contributor
timestamp: September 29, 2019, 02:28:15 pm
content: That is just a partial screenshot, it won't let me register at all if I don't agree to them.I'm not sure if I can put in a fake number either, that would mean I might not receive the parcel at all because the delivery company can't contact me.

author: Yansi
author_rank: Super Contributor
timestamp: September 29, 2019, 02:31:19 pm
content: Do not put fake number in, as with TME you can't change your user account data yourself. They are fixed once registered. (...Just don't ask...)

author: JackJones
author_rank: Regular Contributor
timestamp: September 29, 2019, 02:40:39 pm
content: The e-mail and telemarketing stuff isn't mandatory after all, it was just slightly confusing. Not agreeing to those also unticks the "I have read and understood the following agreements and I consent to them." box which I thought was required. That combined with me missing a field which gave an error too..Spam avoided!