Rigol MSO5074 problem - Page 1
Forum section: electronics / testgear

author: VerityIT
author_rank: Newbie
timestamp: October 25, 2022, 12:08:47 pm
content: Morning all,I bought a Rigol MSO5074 in March this year, 'updated' it based on the information available here and its been working great, until todayThe touch screen has stopped working and any input on the controls gives an error 'Setup save failure'Any thoughts / suggestions ?( Please move to appropriate place if this isnt the right one )--Paul

author: thm_w
author_rank: Super Contributor
timestamp: October 25, 2022, 09:55:41 pm
content: Ensure the "Touch Lock" button has not been pressed.Unplug any ethernet cable if connected.Push knobs/buttons maybe check if anything is stuck down for some reason.Reset to defaults (sounds like it won't though).Load the stock firmware via bootloader (keep pressing Single key on bootup).If nothing works contact place of purchase for a replacement.

author: VerityIT
author_rank: Newbie
timestamp: October 25, 2022, 11:03:16 pm
content: Thanks, i've tried all those things and reset back to the stock firmware, same issue. scope still works, just that error comes up.Have emailed the supplier and will see what they say

author: VerityIT
author_rank: Newbie
timestamp: October 27, 2022, 05:51:21 pm
content: incase anyone else has the same issue.This fixed it for meFrom Rigol Support:1. just after switching on, press the SINGLE buttonWill beep if you pressed it quick enough2. This goes into the boot menu3. select Restore DefaultsThat was it, all back working now

author: einnicernutzer
author_rank: Newbie
timestamp: August 18, 2025, 01:00:20 pm
content: Sorry to disturb such an old thread but i have sadly the same Problem...And the method you suggested is not working for meno matter what i do, upgrade / downgrade the firmware or restore defaults it still throws the error everytime a button is pressed and the touchscreen is not workingdid this error occur again for you?

author: VerityIT
author_rank: Newbie
timestamp: August 18, 2025, 03:01:55 pm
content: No, It hasnt happened again, fortunately, still working well.I do seem to remember also having issues if hdmi was plugged it, that would sometimes cause issues with the screen when i powered it on.--Paul

author: einnicernutzer
author_rank: Newbie
timestamp: August 20, 2025, 08:11:43 am
content: Yeah fortunately for you and "unfortunately" for me.Curious: What Firmware are you running? What's the hardware version of your scope?I'll try a very old firmware (1.1.4.4) in the meantime, maybe it'll make a difference...

author: VerityIT
author_rank: Newbie
timestamp: August 20, 2025, 08:34:31 am
content: Mine is old thenfirmware: 1.03.00.03Hardwae: 1.01.0

author: einnicernutzer
author_rank: Newbie
timestamp: August 25, 2025, 05:26:26 am
content: Thank you for the swift reply, but sadly to ne evail. The Firmware downgrade did not work. I now have contacted rigol support and they suggest a main board replacement which is going to cost around 486€...Maybe i_ll just use it as is for a while now, or they sell me the part and i do the replacement myself. BC the part is "only" 326€ the labour is 160€.I'll keep the thread updated on what happens for the next poor guy that has to go through this

author: VerityIT
author_rank: Newbie
timestamp: August 26, 2025, 02:08:25 pm
content: ouch!good luck, hope it gets sorted