Yodel couldnt deliver a parcel to themselves ! - Page 1
Forum section: electronics / general

author: Deathwish
author_rank: Unknown
timestamp: September 04, 2015, 02:14:47 pm
content: Once again a couriers claim they cant get in , yet again there is no sign of them on the CCTV. Do the lies ever stop from these firms.JD00 022 180 0100 2916 Unable to gain timely access 04/09/15 14:19 LLANDUDNO SERVICE CENTRE (YODEL)

author: dr.diesel
author_rank: Super Contributor
timestamp: September 04, 2015, 02:25:53 pm
content: They can't just leave it on your doorstep? UPS/USPS/FedEx here would leave a stack of gold bricks without thinking twice.

author: Deathwish
author_rank: Unknown
timestamp: September 04, 2015, 02:28:27 pm
content: Nope, they havent even tried to get in, I told them where I was, how to get here and how to get in, its a big open car park and plenty of CCTV cameras about the property, not a sign of the liars anywhere on it, Steer clear of yodel , they have a naff reputation anyway and I warned 13ten.com who used them not to and to use hermes instead, but no they used yodel.How can they not get into this its a huge open car park with cameras on all the walls

author: dr.diesel
author_rank: Super Contributor
timestamp: September 04, 2015, 02:35:48 pm
content: Ah, you live in a subdivision or appt complex?It of course varies widely depending on your location, I'm fortunate enough to get superb service most of the time. My parts come via USPS or UPS, both drivers are on my X-Mas card list and on first name basis.

author: Deathwish
author_rank: Unknown
timestamp: September 04, 2015, 02:37:06 pm
content: No its a converted house for abused adults it's open to the public, only our private doors have massive locks on and the cameras etc.

author: dr.diesel
author_rank: Super Contributor
timestamp: September 04, 2015, 02:41:49 pm
content: Well, they clearly just don't care to try, a disturbing upward trend these days..

author: tszaboo
author_rank: Super Contributor
timestamp: September 04, 2015, 02:44:49 pm
content: If I would be living in a house with garden, I would seriously make some kind of trapdoor system with conveyor belt or elevator or rotary chamber, with a huge blinking sign for deliveries. Probably protected by automatic double machine gun. Evil plans.BTW "Unable to gain timely access" means they ran out of time for the day, so they will not even bother trying to deliver it.

author: Mechanical Menace
author_rank: Super Contributor
timestamp: September 04, 2015, 02:47:08 pm
content: You have terrible luck with these things mate. But a serious question here, does your car park show up as related to your address on GPS maps? If it doesn't the driver probably can't drive in there or they'll have their pay docked or worse. Someone I know works for a similar company, he has to take the van home with him, and if he even pulls up to a shop on route for milk on the way home he gets wages docked.

author: Deathwish
author_rank: Unknown
timestamp: September 04, 2015, 02:51:20 pm
content: no the car park is behind the property between the house and a large Tesco's , its easily seen and wide open to the public, I also gave both yodel and 13-ten.com precise instructions on how to get here as I anticipated the mess coming as soon as 13ten said they were going to use Yodel, i also have email confirmation from 13ten to say they passed on my instructions to Yodel as well as the one I sent to yodel anyway. Yodel just can not be bothered, they never have and it is not the first time with them. 13-ten.com is part of citipost.co.uk as well.

author: Deathwish
author_rank: Unknown
timestamp: September 04, 2015, 02:55:01 pm
content: https://www.google.co.uk/maps/place/Holywell,+Flintshire+CH8+7PL/@53.2750367,-3.2227871,229m/data=!3m1!1e3!4m2!3m1!1s0x487ad46ccf8ced21:0x7de0796fc09b6246there you go. right behind tescos

author: Mechanical Menace
author_rank: Super Contributor
timestamp: September 04, 2015, 02:58:10 pm
content: They can't use that as an excuse then. Sorry I just thought I might have an half reasonable explanation of why the drivers are being such arses.

author: Deathwish
author_rank: Unknown
timestamp: September 04, 2015, 03:12:56 pm
content: Like I said MM their just lazy and cant be bothered most of the time. So it's out with the excuse handbook and stick a pin in one. If it isnt here today I will be doing all I can to see that neither company get used by anyone I know and it gets plastered all over the net however pointless it is.

author: suicidaleggroll
author_rank: Super Contributor
timestamp: September 04, 2015, 03:15:51 pm
content: Two days ago UPS tried to tell me that my address didn't exist. The exact same address they've delivered to hundreds of times before for years, all of a sudden was "incorrect":QuoteI didn't talk to them at all or correct anything, and the very next day it was delivered, to the exact same address, without issue.

author: Deathwish
author_rank: Unknown
timestamp: September 04, 2015, 03:19:35 pm
content: Why does that NOT surprise me !.

author: Wilksey
author_rank: Super Contributor
timestamp: September 04, 2015, 03:42:06 pm
content: Royal Mail are just as bad!Caught the postie (not our usual one) walk up to the door, stick a stupid card in a try to bugger off, I opened the door and they tried telling me that the doorbell didn't work and that they knocked twice and nobody answered, I bloody saw him walk from next door, stand outside my house with a pen and a bit of card and walk up to my door and put it through the letterbox.I phoned up Royal Mail to complain and some dippy on the other end of the phone line couldn't understand the problem.

author: Deathwish
author_rank: Unknown
timestamp: September 04, 2015, 03:46:54 pm
content: I had a lot of problems with RM till i told them about the cameras etc, you want to see the emails I got back being so apologetic after and a free book of stamps. My regular postie brings every letter I get upstairs but he seems to be away at present so they are being put in the outside letterbox which is annoying as i cant get down there. I do bung him a tenner every so often for his bother so i dont mind.

author: Deathwish
author_rank: Unknown
timestamp: September 04, 2015, 03:53:02 pm
content: Yodel, formerly known as the Home Delivery Network, has been repeatedly criticised by customers awaiting packages and its reputation has taken a battering online and on TV after it was the subject of a BBC Watchdog programme:“The company formerly known as HDNL, had a trail of unhappy customers when it featured on Watchdog in 2010. Sixteen months on, new name, new promises – same old problems,” says BBC Watchdog.Nothing ever changed then.

author: Wilksey
author_rank: Super Contributor
timestamp: September 04, 2015, 09:38:01 pm
content: Makes you wonder why people use them! Probably cheap as chips for someone to use, Hermes are useless as well, but at least they leave the package, even if it's chucking it down with rain!

author: Monkeh
author_rank: Super Contributor
timestamp: September 04, 2015, 09:40:52 pm
content: Yodel are useless, Hermes are useless, Parcelforce are useless, Citylink are useless, DHL are useless, DPD are useless, Fedex are useless, UPS are useless.. everyone's useless, apparently.Except they're not, because pretty much all of them are reliable.. for me.I guess living in an area where people don't give a shit is detrimental to courier services. Long live the countryside.

author: AF6LJ
author_rank: Unknown
timestamp: September 04, 2015, 09:43:29 pm
content: Quote from: dr.diesel on September 04, 2015, 02:41:49 pmI think I would have to agree.When I lived in Houston the UPS driver would just drive down the back alley and if the package was small enough toss it in the back yard.

author: zapta
author_rank: Super Contributor
timestamp: September 04, 2015, 10:47:41 pm
content: Quote from: Deathwish on September 04, 2015, 02:37:06 pmWell, this explains the abuse by Yodel.

author: Wilksey
author_rank: Super Contributor
timestamp: September 05, 2015, 01:08:20 am
content: QuoteWell...YOU must be one of the lucky ones! Perhaps it is just purely down to your local delivery driver / postie, but no, the really do not give a shit! The sooner they get back to the depo the sooner they get to go home (for Royal Mail anywho)

author: Deathwish
author_rank: Unknown
timestamp: September 05, 2015, 09:50:58 am
content: lets see what happens today.JD00 022 180 0100 2916 Driver En Route 05/09/15 07:54 LLANDUDNO SERVICE CENTRE (YODEL)

author: Deathwish
author_rank: Unknown
timestamp: September 05, 2015, 09:52:40 am
content: I dont effing believe this garbage. I just clicked reload and guess what !!!!!JD00 022 180 0100 2916 No One To Receive Card Left 05/09/15 09:29 LLANDUDNO SERVICE CENTRE (YODEL)Arghhhhhh , on top of that I have been sitting here waiting all morning with my door open and the bloody letterbox is on an outside wall as I have said before. HOW can they not deliver a sodding parcel or leave a card in a letterbox even if not here.

author: AF6LJ
author_rank: Unknown
timestamp: September 05, 2015, 12:38:10 pm
content: This is Crap for sure.I hope you can get your package some how.

author: SeanB
author_rank: Super Contributor
timestamp: September 05, 2015, 01:08:35 pm
content: So the CNUT decided driving to you was too much bother, did the web update ( they must have a portable device in the van) while stopped in the Crapdonalds drive through so the van recorder would record the stop, then carried on to do the closer ones so he could knock off early on Saturday.Could be worse, you could be relying on SAPO. I am waiting since January for parcels to make thier way through customs to delivery. Either they have been stolen, thrown away or are sitting in the bottom of a 2 floor high pile in Gauteng awaiting the SAPO to either work down to them, pay the fuel bill to ship them down by truck, sort again by the staff at Durmain to write out the collect card (hope like Fark they actually got the PO right, they have been known to send to the wrong office often enough, even though i have the correct postcode and the address indicates the po to deliver to in any case), then see if they have fuel and a truck to deliver to the local post office where Mbuso or Jack will tell me it is there even before the card arrives.

author: PlainName
author_rank: Super Contributor
timestamp: September 06, 2015, 04:00:14 pm
content: I used to get this when CityLink were delivering (typically from Amazon). Fed up, I stormed into their warehouse office when everyone was picking up failed deliveries and told them they were firstly libelling me, and secondly that when the shipper charges me again for not receiving the first delivery, I would sue the arse off CityLink. Further, if I had to come down there to collect a parcel again i would bill them my time and petrol costs in doing so, and demand a refund of the delivery charge since they plainly weren't delivering. I also handed them a letter setting all that out, and copied it to Amazon and my other suppliers.Amazingly, I never had any problems with them again, except for once when they phoned up to say they really couldn't deliver that day and would the next be OK.After whining to Amazon that their shippers (HDLN at that time) were pulling the same trick, I told them that the issue was not that they couldn't deliver but that they were blaming me for their incompetence. If they would just /say/ they ran out of time or couldn't be arsed to get up it wouldn't be a problem. Since then I note that they now never imply it was my fault, always that stuff "couldn't be delivered".

author: Deathwish
author_rank: Unknown
timestamp: September 06, 2015, 04:36:06 pm
content: This is getting sublimely stupid. I tried to explain to the seller what is going on and got this replyi don't need to lying to you.The Post man tried twice time to hand over to you on Fri and Sat.please check that.I dont speak Chinese so he doesn't understand that they are lying to me and him, not that I am calling him a liar.This is the seller.http://www.ebay.co.uk/itm/251785217093?_trksid=p2057872.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AITNow Yodel are trying the old shell game, they claim in a message to me that they do not leave cards at flats, uh huh, well that is not what their message stated and I have it in .pdf format that they said they had. Also that my address is or was incorrect and I had messaged them to correct it,sadly it was merely the addition of "talbot court " , the address they had would have got it here anyway as it had the flat and street number correct. Likewise I had advised the company they were given the job from and got this reply.Cherrelle Wright <CherrelleWright@citipost.co.uk>16:29 (4 days ago)to meHiUnfortunately, the courier service is chosen by eBay and not ourselves. I have advised Yodel of the correct full address.If I can be of any further assistance, please do not hesitate to contact me.Kind RegardsCherrelle Wright | TrackingSo their complete liars and morons.

author: Deathwish
author_rank: Unknown
timestamp: September 06, 2015, 04:40:27 pm
content: the seller HAS done his job and is not to blame, it is that the courier is at fault so I shall not be negging the seller.

author: Macbeth
author_rank: Super Contributor
timestamp: September 06, 2015, 05:00:27 pm
content: What I don't understand from this is the seller is Chinese so how did they contract with Yodel? Everything I get from the other side of the world is sent by China Post, HK Post, USPS (USA), Korea Post, etc. or some other international standard postal body unless it gets sent by much more expensive private couriers like UPS, DHL, FedEx.When it is in the postal system it is the Royal Mail or Parcelfarce who deal with it in the UK, not Yodel. Be thankful that it isn't those Parcelfarce bastards because they hold your stuff to ransom if they can charge 1 penny VAT just to add the £13.50 processing fee.

author: SeanB
author_rank: Super Contributor
timestamp: September 06, 2015, 05:18:08 pm
content: Probably a courier who uses the local Yodel as a third party carrier. Very common for a courier to have arrangements with other couriers in areas or countries they deliver to, but do not have an office or delivery fleet, but give it to the third party courier to deliver. Normally pretty good, provided you can get tracking of the third party courier and correlate with the initial waybill number, otherwise you lose stuff. We do it regularly with the local courier picking up deliveries that they deliver, along with a manifest, to a third party courier in another hub. The reconciliation arrives back weekly via yet another courier service, just to confuse things. 3 different companies, yet overall they do not lose much in the process. I have even used then to collect spares from companies, just using a phone call and email with an address, they turn up with a prepared waybill and stick it on the parcel and deliver it.

author: Deathwish
author_rank: Unknown
timestamp: September 06, 2015, 05:19:42 pm
content: My seller has now said he understands what I am saying so that is ok.What happened is the seller was forced to use wnDirect via ebay as ebay now dictate or seem to dictate who the carrier is, they in turn passed it to citilink who subbed it to their own subsidiary 13-ten.com who in turn then subbed it to Yodel, it is Yodel who are telling the lies. This is the tracking info on wndirects site for the parcel.http://wndirect.com/tracking.php?type=OR&ref=D001092652WNI have never not been at home or available. Yodel just lie and can not be bothered to deliverIncidentaly I also asked citilink to NOT use Yodel but pass it to Hermes who know my address but that was ignored even though they use Hermes.

author: Macbeth
author_rank: Super Contributor
timestamp: September 06, 2015, 05:33:36 pm
content: Quote from: Deathwish on September 06, 2015, 05:19:42 pmPerhaps your seller needs to go back to using China Post. From what I gather all intl. post is subsidised by the government if less than a kg or something like that and is effectively 1 cent.Let him know, and when he drops the wnDirect service and $10 charge I will order one too (of course only if he attaches a typically chinese CN22 "gift")I wouldn't be surprised if he doesn't even know about the $10 charge because the scum are in cahoots with ebay and directly pocket that anyway. They certainly have a similar scam going on in the USA and HMRC let them get away with charging customs duty and VAT, but not providing a VAT invoice for businesses to claim back.USA sellers don't have a clue that the item they advertise as free post or low USPS value has been hijacked by these profiteers when it is advertised on ebay.co.uk. "Fulfilled" I think they call it.

author: Deathwish
author_rank: Unknown
timestamp: September 06, 2015, 05:40:41 pm
content: funny enough I have never had a package go missing with china post to datebut you would think them to be inadequate wouldn't you purely because it is from China. Ahh well.

author: AF6LJ
author_rank: Unknown
timestamp: September 06, 2015, 05:50:55 pm
content: Quote from: Deathwish on September 06, 2015, 05:19:42 pmThe very few times I have had United Parcel service screw up it is like talking to a bucket of water.I feel your pain./Sue; She who is sweating the delivery of stuff at the end of next week.

author: Deathwish
author_rank: Unknown
timestamp: September 07, 2015, 10:06:29 am
content: I think they have given up now, they all know they I have printed out their BS on their web pages and have their msgs to me contradicting themselves, and now it merely says this.JD00 022 180 0100 2916 This Parcel is in the Service Centr 07/09/15 10:59 LLANDUDNO SERVICE CENTRE (YODEL)

author: TopLoser
author_rank: Unknown
timestamp: September 07, 2015, 10:27:26 am
content: I sent a single sheet of A4 to Saudi last month, £56 using UPS for 2-3 day delivery.So far I've had:"We left the package in our facility. This may cause a delay."Brilliant, well done. They forget to put it in the van."The receiving business was closed at the time of the first delivery attempt."Well that's what happens when they try and deliver at 21:12. Seriously?!It's still not arrived.

author: Deathwish
author_rank: Unknown
timestamp: September 07, 2015, 10:42:52 am
content: I think they just want to play power games now Ian, they know I have caught them lying their backsides of and and can prove it so they are going to try sitting on it for as long as they can, sadly I WILL speak to my solicitor about it and claim for stress and anything else I can possibly get now.

author: TopLoser
author_rank: Unknown
timestamp: September 07, 2015, 11:05:35 am
content: Yep they're just winding you up now. One of those situations where it's very difficult to come out of it a winner.I once had a really bad day on the road and went to the local Post office to pick a parcel up. I had a bit of a rant about the fact it would quite easily have fitted through my letterbox and it didn't need signing for. Somebody in the queue told me that there are two people in life you should never fall out with - your dentist and your postman!When I get 10 minutes I'll tell you what ParcelFarce did to me last week...

author: KJDS
author_rank: Super Contributor
timestamp: September 07, 2015, 11:30:41 am
content: Quote from: TopLoser on September 07, 2015, 11:05:35 amYou used Parcelfarce? HAHAHA

author: TopLoser
author_rank: Unknown
timestamp: September 07, 2015, 11:52:18 am
content: Quote from: KJDS on September 07, 2015, 11:30:41 amWell ParcelFarce/FEDEX for a very urgent (stop laughing) delivery to Spain.Last Thursday I had a very urgent package to send to Seville. Customer started screaming at 1pm that he had to have it next day, only option available was collection by ParcelFarce then delivery by FEDEX. Very expensive for a 0.5Kg package but cut-off of 2pm meant that it *could* happen. Printed the reams of labels off online and slapped them all over the package. Small box, covered in ParcelFarce/FEDEX labels.I also had an 18Kg big box worth about £7,000 to go to Saudi, collection booked by the customer using TNT. TNT would be bringing all the paperwork and labels because it's a pig exporting to Saudi. Big box, no labels on it.There's no room in my office so i put both boxes outside my front door ready for collection.I think you can see where this is going....3pm and there's a knock on the door. TNT to collect the big box for Saudi. What big box? All that's left is a little box with fcking ParcelFarce/FEDEX labels all over it. Fckwit ParcelForce decided to take the big expensive unlabelled box instead, without even knocking.So urgent next day delivery to Spain got delayed until Monday and I'm still trying to get my £7,000 box back.Oh and today TNT sent me a bill for £27.03 for 'wasted haulage' because they couldn't collect the big box that ParcelFarce took.

author: Deathwish
author_rank: Unknown
timestamp: September 07, 2015, 12:12:29 pm
content: Erm well I just had a delivery from Parcelfarce five mins ago, 5 LM337's from RS , total cost was about a fiver, the delivery guy said it would of cost them at least £12 to send via them......

author: KJDS
author_rank: Super Contributor
timestamp: September 07, 2015, 01:00:52 pm
content: Quote from: Deathwish on September 07, 2015, 12:12:29 pmThat might be the retail price, but the wholesale trade price that a customer who sends out thousands of parcels a day, presorted into different postcodes will be a much much lower.

author: Deathwish
author_rank: Unknown
timestamp: September 07, 2015, 02:41:25 pm
content: Claire Sullivan <csullivan@wndirect.com>13:25 (2 hours ago)to meGood afternoonThank you for your email.I have spoken to our contact at 13Ten who has shown me this information was passed over to Yodel on 2 occasions. If you would like to escalate this with 13Ten please call them directly on 0800 783 1310 where they will be able to advise you on any information obtained from the driver.We apologise for any inconvenience which may have been caused.Kind RegardsClaire Sullivan

author: Deathwish
author_rank: Unknown
timestamp: September 07, 2015, 05:58:44 pm
content: This is the latest message I got from Yodel today. STAY AWAY FROM THEMHello, I am very sorry to hear this and I can completely understand your frustration with this, I would feel exactly the same in your position. However, my best advice would be to get in contact with the sender as this is who your contractual relationship is with and they will open an internal investigation with Yodel on your behalf, Gemma.

author: Monkeh
author_rank: Super Contributor
timestamp: September 07, 2015, 06:00:03 pm
content: Quote from: Deathwish on September 07, 2015, 05:58:44 pmEvery company will give you the same response. They do not work for you.

author: Deathwish
author_rank: Unknown
timestamp: September 08, 2015, 03:36:35 pm
content: seriously, can these F*ckwits get any stupider than they already are or lie much more ?. I dont give a toss about their game of hold onto it, but I do not like libel by telling me I am lying when their driver says he tried to deliver and I was not in or other carp, and that I will have them for. frankly I have already contacted the seller and if they want to they can bend over and shove it in their rectal canal.preferably sideways.+447860058000@unknown.person16:19 (7 minutes ago)to me..As your parcel has only had 2 delivery attempts, another attempt should be made as soon as possible. I hope this was helpfulOlivia.garry@gmail.com16:26 (1 minute ago)to +447860058000Williams ch87pl. How dare you tell me my parcel has had 2 delivery attempts. There have been NONE. Like i said to 13TEN AND Wndirect i live in supported housing WITH cctv inside and outside the flats and a letterbox on the wall that your firm claim after the driver said he left a card you were not allowed to do because of company policy. You were also told by 13ten and wndirect of the address only needed the addition of a name after the number to aid my directions sent for your driver. Even without that name talbot court the address is exactly the same.

author: Chris C
author_rank: Frequent Contributor
timestamp: September 09, 2015, 01:28:12 am
content: Had no end to delivery problems here. Complaining only made it worse. Became intolerable when we started running a home-based business.So we occasionally started giving the delivery people small gifts. Homemade cookies. Cold drinks on a hot day. Our main mailman gets a nice Christmas card with money inside. We try to meet them outside and carry our own packages up the stairs when we know it's something heavy.No more delivery problems at all.

author: Deathwish
author_rank: Unknown
timestamp: September 09, 2015, 06:40:26 am
content: anyone notice anything strange herehttp://wndirect.com/tracking.php?type=OR&ref=D001092652WNParcel Number Current Status Date Time Signatory Branch RequestedDelivery Day CommentsJD00 022 180 0100 2916 Delivery Date Set 08/09/15 LLANDUDNO SERVICE CENTRE (YODEL) 09/09/15JD00 022 180 0100 2916 Out for delivery 09/09/15 08:47 LLANDUDNO SERVICE CENTRE (YODEL) 09/09/15

author: Deathwish
author_rank: Unknown
timestamp: September 09, 2015, 07:07:22 pm
content: UN FU**ING BELIEVEABLEJD00 022 180 0100 2916 Driver En Route 09/09/15 09:26 LLANDUDNO SERVICE CENTRE (YODEL) 09/09/15He drove half way down the street. Backed up and buggered of with no attempt to deliver !. AGAIN

author: Macbeth
author_rank: Super Contributor
timestamp: September 09, 2015, 07:47:44 pm
content: Thats nothing. My local Royal Mail depot "manager" posted a letter through the door - "Notice of suspension of mail delivery with immediate effect" - describing how a postie was attacked by a dog while "delivering near property". Then going on to describe he had performed a Elf'n'Safety risk assessment and came to the conclusion that delivering to my property is an unnaceptably high risk due to the threat of further dog attacks.It went on in great detail about the local authority, police, etc being involved, and how he is fully backed up by Ofcom to be excluded from their "Universal service obligation", etc. From now on all mail will be at the depot and if not collected (during work hours in the morning only) within 18 days will be returned to sender.I have 3 dogs, but I do not let them out to bite postmen! I was fucking annoyed. This must be a false allegation. I went out and found 2 neighbours arguing with the dipstick. This letter appeared to be a blanket letter for the whole street, not just me (phew!). He tried to get out of the argument by walking away from these women but couple of students stopped him and politely informed him that he had people shouting after him, thats when I went out with my letter.Instantly I knew his type - Royal Mail is a bastion of public sector workers with the full "down sacks - strike!" mentality, and this bloke is a diehard trotsky union old school final salary pensioned for life blowhard. He instantly told us he knew the property in question (a neighbour a few doors down), but for Elven Safety he could not allow his workers to operate THE WHOLE STREET (It is a big street - we are talking 100 households). I questioned how if it is so dangerous then why was he prepared to hand deliver these notices with nothing more than a "ROYAL MAIL - MANAGER" dayglo vest to protect him from the vicious wolves prowling the neighbourhood. He spat out in disgust and in near tears "My worker is ripped to shreds, the police have been called. This is not a safe area. I have full legal powers to close off the street"When my brother mentioned he could sue him for interfering with the public mail or something like that (I mean, I have loads of ebay tat, but others have important doctors appointments, contracts, etc) he said we could collect all mail from his office. When I asked how 100 people could turn up every day, he had an answer - "There is a phone number on the notice. Ring and ask if its in."Now this is absurd - he went on to carry on posting his notices to all the other houses in the street, seemingly without any worry about the dangerous canines out to get him...Now I have cameras on my property so decided to review the footage. From what I can see, postman is walking past with shorts and bare legs. He looks back at something and carries on. Tiny little dog, something like a chihauha/jack russel hops into my garden with that little yappy bark they do and chases postie. Runs back immediately. I did not see any bite, but whatever there was certainly no time for savagery. A nip at most (probably a wet nose touched his precious leg).Then a passerby stops and is laughing his head off while talking on a mobile at the tiny dog...A few minutes later the postie is seen on cam over the road clearly carrying on delivering mail with no signs of injury on his bare legs. Seems to just go about his business.10 minutes later, postie must have informed Mr Jobsworth, as a red van goes past the house (must be him doing a Health & Safety check of the "incident")...Yes - terrorist attack on the street. Close down street to all post - too dangerous to posties (but not managers it seems).What a fucking twat!So our whole street has to appeal to the delivery sector manager. He has one month to change his mind. We then have 2 appeals with 1 month allowed before Ofcom get involved (according to his letter).Sorry, but this dick needs to be sacked. Unfortunately he gets to flex his unionist trotsky power all he likes because he has a job for life handed to him when the Royal Mail was privatised.

author: Deathwish
author_rank: Unknown
timestamp: September 09, 2015, 07:59:30 pm
content: Sounds like a complete knob head to me too. I have messaged them a number of times and lost the plot with them because they keep lying, I know for a fact they have not tried to deliver more than erm ..none. this is in fact the first time a Yodel van has even been down the street because my workroom faces the street and I have been watching for them.I have also messaged all 3 companies involved giving them precise instructions on where I am, how to get into the car park ( drive in at the end of the houses ! ) and everything else they need to know, I have confirmations from them that this info was given to Yodel and Yodel it was given to the Driver.My hope is that the world reknown EE's on here take note and do not ship anything by this bunch of muppets. Seriously, they could not deliver a pizza to Pizza hut if they were parked outside it.

author: SeanB
author_rank: Super Contributor
timestamp: September 09, 2015, 08:07:30 pm
content: And here I am with stuff still in transit since March. Might be lost, burned in a strike, dumped down a dumpster or stolen ( very possible with SAPO), or might still be delivered. Too late on some to lodge a complaint with fleabay, and in any case I want to keep a good buyer rep, as many sellers do not ship to ZA any more because of these issues. Currently SAPO has no management, no fuel and even no paper, along with also no money ( went in all those golden handshakes and such) to pay bills.

author: Macbeth
author_rank: Super Contributor
timestamp: September 09, 2015, 08:10:40 pm
content: Well we will see how it plays out with Royal Mail tomorrow I guess. Surely he will come to his senses? My guess is he is trying to shame the dog owner (a poor woman suffering from a empysemia breathing problem living in a bungalow on disability) as he wasn't shy at coming out with her address with us neighbours (in which case why the whole street ban?).Her little lapdog probably got out as she was dealing with the bins outside the property - I know mine do sometimes. No doubt Mr Hitler will be happy to see her only companion destroyed for Elf'n'Safety reasons and flexing his unionist muscle pretending he is back in the 1970's or something.As for the utter charade you are going through with Yodel and their agents... It is clear to see what an absolute shambles it is from the online logs. Now I haven't had problems from Yodels liveried drivers, but I certainly have when they farm it out to any tom dick or harry with a car/van and a fake driving licence and no insurance. But it isn't just Yodel who play at that game.

author: Macbeth
author_rank: Super Contributor
timestamp: September 09, 2015, 08:14:06 pm
content: Quote from: SeanB on September 09, 2015, 08:07:30 pmSigh, it was so much better in the golden days. Why, if only you had a Kommandant van Heerden, Konstabel Els and Lieutenant Verkramp to deal with these unruly kaffirs

author: SeanB
author_rank: Super Contributor
timestamp: September 09, 2015, 08:18:49 pm
content: You knew my bosses then.............

author: Deathwish
author_rank: Unknown
timestamp: September 10, 2015, 01:26:28 am
content: I do hate liars !. Time for the police.JD00 022 180 0100 2916 DELIVERED - Left as authorised 09/09/15 19:00 LLANDUDNO SERVICE CENTRE (YODEL) 09/09/15 ON POST BOXto mantcornes, val.betts, Cherrelle, Claire, postmaster@nthwales.pnn.police.ukLast update on web page.JD00 022 180 0100 2916 DELIVERED - Left as authorised 09/09/15 19:00LLANDUDNO SERVICE CENTRE (YODEL) 09/09/15 ON POST BOXFirst of all to north wales police I am making a complaint oftheft/fraud/ and possibly obtaining by deception. i would appreciate apolice officer attending my home as soon as possible. Also thatthe street CCTV outside my home between 7.45pm to 9 pm of the 9thseptember 2015 be sought from whoever the person is that has thestickers stating there is CCTV covering that areaTo the staff members of Talbot court. I would ask you that the CCTVfootage of the area around Talbot court be kept for police to review.Including the camera that covers my letterbox and any other flats andthe internal stairwells from approx 7.45pm to 9 pm of the 9thseptember 2015.To Cherrelle and Claire. I repeatedly informed you that I was notamused at the lies being told by Yodel about my package and that youremove it from them and send it by Hermes, now you know why. I alsoinformed you and Yodel of the CCTV around my flat, no doubt youthought me a liar on this. I am not amused at the lies from Yodel overthe last few days about my package. As such i am reporting its theft.At no time did I instruct you or Yodel to leave my package on theletterbox, in fact this is something impossible to do purely becauseof the size of both objects even if attempted which it certainly wasnot. I also informed you by email that I had watched the Yodeldelivery van drive approximately half way down my road , stop, thenreverse back up, no doubt purely so a sat nav fix would show he hadbeen here, NO attempt at any delivery of the parcel was evenattempted. That is theft / fraud / obtaining by deception.

author: steve30
author_rank: Frequent Contributor
timestamp: September 10, 2015, 04:36:36 am
content: Having read this thread, I found it quite funny yesterday morning when I walked past a Yodel van which said that they have a 'can do' attitude.I haven't had any issues on the few times that I've used them, but I do hope you manage to kick a bit of sense into them.

author: Mechanical Menace
author_rank: Super Contributor
timestamp: September 10, 2015, 05:10:29 am
content: Quote from: Macbeth on September 09, 2015, 07:47:44 pmIn all fairness this is purely the fault of the unfit owner of said dog allowing it to illegally roam the street unsupervised. The response is out of proportion, they shouldn't have penalised the whole street but got in touch with the local dog warden and/or police, but your appeal should go down the route of complaining about the unfair solution of punishing others on the street due to one selfish git not giving a shit about the public or their dog.

author: Macbeth
author_rank: Super Contributor
timestamp: September 10, 2015, 09:26:56 am
content: Quote from: Mechanical Menace on September 10, 2015, 05:10:29 amOh yes - we did point out to the manager that he knows whose dog it is and he admitted he called the police on them himself. So why is my mail being interfered with? He knows full well the dog is not being let out, and it is only an accident that the little git escaped.The appeals process looks like it will take months.

author: Macbeth
author_rank: Super Contributor
timestamp: September 10, 2015, 09:39:59 am
content: Deathwish. Blimey, I wouldn't want to be that driver when you find the police useless, take justice into your own hands and go all Charles Bronson on him!Unbelievable

author: Deathwish
author_rank: Unknown
timestamp: September 10, 2015, 10:04:27 am
content: Quote from: Macbeth on September 10, 2015, 09:39:59 amI dont do that these days. But I did do family Law for a while [https://www.facebook.com/photo.php?fbid=304348646390804&set=pb.100004470127742.-2207520000.1441704444.&type=3&theater] and Iknow how to bring a private prosecution if plod refuse too.

author: Deathwish
author_rank: Unknown
timestamp: September 10, 2015, 11:33:01 am
content: So I get an email from Cherrelle at citipostCherrelle Wright <CherrelleWright@citipost.co.uk>11:07 (1 hour ago)to meHiWhilst I appreciate your frustration you may or may not be aware that we are a mailing house only and as such have no control over any courier group your seller decides to utilize with his contractual partner.uh huh, of course not cherrelle....http://www.citipost.com/aboutus.htmlPlease meet our sister companies, that we partner with to deliver our exceptional operations.13ten Ltd. in fact it is a subsidiary of citipost.but hey ho, so she says they do not choose the carrier or final courier themselves, ok ....http://www.13-ten.com/resources/frequently-asked-questions/#Who will be delivering my parcel to my door?13ten do not perform the physical delivery, the delivery of your parcel to your door will be made by one of several different carriers that we use on behalf of our clients including but not limited to Royal Mail, Yodel, Hermes, DHL and DPD.Mr Needham saysHead of E-Commerce for the UK at 13ten LtdWest Sussex, United Kingdom, United KingdomLogistics and Supply ChainPrevious13ten - part of the Citipost Group, City Link, AmtrakWoohooo BIG LIAR PANTS ON FIRE

author: AF6LJ
author_rank: Unknown
timestamp: September 10, 2015, 11:29:16 pm
content: What a Nightmare.With all the trouble I have had with the United States Post Office, I have no room to complain...I hope you get your package soon.

author: Deathwish
author_rank: Unknown
timestamp: September 11, 2015, 10:17:37 am
content: It gets better !.+447860058000@unknown.person10:12 (1 hour ago)to meGood morning, as the driver says that he left the parcel on top of the post box as no one was home. As this is the case my best advice would be to get in contact with the sender as this is who your contractual relationship is with and they will open an internal investigation with Yodel on your behalf, Nicolagarryxxxx@gmail.com11:14 (1 minute ago)to +447860058000Oh dear nicola. You will have to do better than that. First your driver left a message on his report that he left it AS AUTHORISED on my letterbox now you say he says i was not home. I am disabled and live on a top floor flat with no lift. I have medical officers and others who can prove i have not been out of my flat in over a year. Also i would never ever authorise leaving anything on my letterbox as i am physically unable to get to it which is why royal mail deliver to my flat not my letterbox on an outside wall in a public area .

author: Deathwish
author_rank: Unknown
timestamp: September 11, 2015, 06:00:06 pm
content: +447860058000@unknown.person15:22 (3 hours ago)to meGood morning, the note on the report does read 'Leave in a Safe Place If Nobody Available.' As this is the case, I can confirm is deemed as a safe place. I have provided you with all the information provided to us by the driver who delivered your parcel and as this is the case+447860058000@unknown.person15:22 (3 hours ago)to me18:07 (50 minutes ago)to +447860058000And i say your a liar because i would never ever authorise any parcel or mail be left on my letterbox. It is open to the public and the weather and i would never be able to get to it. So who authorised the leaving of a parcel in an open public place. The thieving lying driver himself.

author: Monkeh
author_rank: Super Contributor
timestamp: September 11, 2015, 06:10:48 pm
content: What a pleasant person you are to deal with..

author: Deathwish
author_rank: Unknown
timestamp: September 11, 2015, 06:21:53 pm
content: I can assure you I am until people start lying to me or calling me a liar and stealing property from me. If it was another country they would probably have been shot with a .38 and called a cheat

author: PlainName
author_rank: Super Contributor
timestamp: September 11, 2015, 07:01:49 pm
content: The problem is that one calls other people names to piss them off - essentially vent your frustration on to them tolet them knowyou are annoyed andmake them responsiblefor it.That's well and good if you want them to go off in a huff, but I think in your current position you really need to keep them onside so that they help you out. Consider: if you piss them off enough that they no longer want to talk to you, what are your options? So far as I can see they amount to hassling the sender to get onto these people on your behalf.I should think you just burnt your bridges with this lot, and they will do the bare minimum (and that grudgingly) that they have to do in order to keep their job. Which, realistically, isn't a lot. Regardless of whether the driver is a toerag or not, these people can only see what he says and what you say. Who to believe? Why should theywantto believe someone calling them a liar a cheat?Perhaps it might be useful to message them as soon as possible to apologise for your outburst, explaining that you are under pressure, yada yada, fall on your sword and hope they are sympathetic to whatever excuse you dream up.

author: Deathwish
author_rank: Unknown
timestamp: September 11, 2015, 07:08:59 pm
content: It is ONLY Yodel who are lying and calling me a liar as they try to get away with the theft of my property , constantly changing what the story is and what the driver did or was told to do by me. The firm who sub-contracted them is in fact demanding a driver interview and proof of what he did. they now have pictures of the CCTV camera on the wall that prove him a liar.whilst it may look like I am not pleasant I actually am, but I doubt there are many people who would let me enter their home, steal their property then stand and lie to the police or anyone else that I had not and then said you told me to take it freely without you wanting to smack the smirk or lie of my face. I am glad i do not play poker in Texas and cheat kind of thing.

author: TopLoser
author_rank: Unknown
timestamp: September 11, 2015, 07:13:07 pm
content: Don't take it out on the poor girl on minimum wage though, that makes you look like a bully.

author: Macbeth
author_rank: Super Contributor
timestamp: September 11, 2015, 07:21:14 pm
content: The problem I can foresee is that it is ebay who instructed them on behalf of the seller with their "fullfilment" program. That is what you paid the extra £10 for and why it is not handled by the normal postal system. This is all probably unknown to the seller who would have just paid the normal China Post charge of 1 cent to send it - only it went to the wnDirect people instead of directly to you - who added the £10 postage charge totally unbeknown to the seller by offering him full tracking for free and ebay kindly stuffing that fee onto the ebay.co.uk version of his advert. (Try the same listing, but change delivery to the USA for example and see that postage is suddenly free. Yet it costs the guy in China 1 cent to post anywhere in the world... )Somehow I can't see ebay doing their usual shit and fucking over the seller now that they have a full log of delivery - "Computer says No!". I'm pretty sure they have guaranteed to the seller that false delivery claims are a thing of the past if he signs up to this new program.

author: TopLoser
author_rank: Unknown
timestamp: September 11, 2015, 07:32:46 pm
content: Thanks to eBay/PayPal all these layers of obfuscation and deferred/referred responsibility are starting to create a monster that's creating more problems than there were in the first place.In an effort to make it simple for buyers and sellers (and to maximise their own profits) even I don't feel that eBay/PayPal have my back like I did a few months ago.Amazon all the way these days if possible, and aliexpress are doing well.

author: Macbeth
author_rank: Super Contributor
timestamp: September 11, 2015, 07:49:07 pm
content: Or taobao. I've noticed some Mandarin courses on offer at the local adult education colleges, might be a good investment

author: PlainName
author_rank: Super Contributor
timestamp: September 11, 2015, 08:18:26 pm
content: QuoteAmazon will wash their hands if they thinks they can get away with it. Most of the stuff you buy there is not being bought from Amazon - they are just doing the Ebay/Paypal thing of being a marketplace and facilitating movement of your money to the supplier (whilst taking a cut, of course). You are not buyingfromAmazon and Amazon has no obligation to you (except for those things explicitly marked as supplied by Amazon, and they make sure it's notthatobvious which these are).The only reason the Amazon experience is so good is that it brings the punters and money back. We buy from them simply because any problems are non-problems regardless of whose fault it is (except for VAT invoices, of course). But once that effort costs more than it brings in you'll find out just how little they can be held to account for.

author: TopLoser
author_rank: Unknown
timestamp: September 11, 2015, 08:36:02 pm
content: Good points, But I avoid the 'fullfilled by Amazon' items and then I get 100% of their attention and a proper VAT invoice.

author: Deathwish
author_rank: Unknown
timestamp: September 12, 2015, 01:21:09 am
content: I see exactly what you are saying Ian, and I take it in. The problem is that Yodel lie and then their rep lies to me, not only about me, but too me, that then is taken as Gospel truth by everyone else in the chain above them. I am branded a liar and a thief by virtue that they declare it was delivered to me when it was not and I am merely trying it on when I am not. The fact I can prove it is irrelevant to them, I lose not only the property but also the money and that I will not allow to happen.I spent 15 years of my life being abused by one woman, she lied, stole from me, and yes she physically abused me, like the man I was meant to be I shut up and said nothing until I was sat on a computer isolated from everyone. Because I "swallowed my pride" I was called a liar when I eventually ran and took our son from her violence as I had not told anyone apart from the doctor and the school what was going on. She then chased me around the country destroying my life for 3 years afterward in spite. I had to learn Family Law to defend myself , I can't and will not tell you what she did to me or our son as she got an order declaring I am not allowed to expose her, to this day she still harasses me anyway she can. She lied and got the home that was mine everything I owned and I literally walked away with multiple bruises a buggered left arm and the clothes I wore. Why ?, because a solicitor told me that the best thing to do was to say nothing and ignore it all, that it would not change anything in court or do me any good to bring it all up against her and would look like spite as I was the Male, men do not get abused !,it is why I took up Family Law. I now work with abused males or females online, and it is her that is the reason I live in supported accommodation with cameras everywhere and am so damned ill. Her reply to me in an email when I asked her why she did it too me was " I dont know, I was ill ".So when someone tells me not to speak up I will no longer sit and take it, or the lies about me or too me, nor will I let anyone steal from me as she did without speaking up. I did that before for many years, I sat and smiled sweetly, did as I was told, never rocked the boat as someone battered the hell out of me and made my life a misery, never ever again.

author: poorchava
author_rank: Super Contributor
timestamp: September 12, 2015, 05:02:18 am
content: Lol, this is probably the only thing US and Europe have in common: courier services suck. I always order COD if I can, this way the bastard actually has some reason to make sure I actually get that package...

author: TimFox
author_rank: Super Contributor
timestamp: September 12, 2015, 04:37:32 pm
content: In the city of Chicago, USA, I have had great service from the USPS, UPS, and FedEx delivery.It helps to live in a neighborhood of small single-family houses, where the postman knows our name.During one of our famous snowstorms, the UPS guy even toted a very large box (Tek 7603 CRO) into the snowbank behind the house while I was at work.My only problem was a nuisance, while I was still working, when the sender would check the box requiring a signature for delivery.

author: Deathwish
author_rank: Unknown
timestamp: September 14, 2015, 03:44:59 am
content: There are a couple of things I can not post here because I am waiting for a driver interview to be taken and they relate to how he got to my letterbox and what he could not fail to see, also what is different about my letterbox to others. However my seller has informed me that my parcel is not the only one sent via Yodel that has gone missing. As i said earlier ,it is not a case of being nasty to these people it is a case of they need to stop calling customers liars and their drivers word being solid gold that they delivered something when told by the customer there is proof of otherwise.The other thing is that if the seller was in the UK it is an easy matter to resolve and sort out, but when they see a tracking number or such that says it is from say China they are clever enough to work out that you are going to have a virtually non existent chance of sorting i out with just the language barrier alone. Throw in the fact that unlike a package sent from a single person directly, when it comes via ebay sales they know damn well that Ebay and Paypal are likely to take their drivers word the sale is complete and you are not going to get a refund regardless.Christmas is coming up shortly, you can guarantee that as it approaches more and more parcels will be going missing, also from your doorsteps, happens every year, so if you think about it they are not just stealing electrical or commercial packages they are also stealing presents for kids ordered for such events and other such stuff. Shameful that they get away with it just on a drivers word he delivered when he did not.

author: SeanB
author_rank: Super Contributor
timestamp: September 14, 2015, 06:52:01 pm
content: Here luckily they do not trust the drivers, they require POD on everything, even if it is an illegible scribble on a page, so long as it is not the drivers. Does not always help though.

author: Deathwish
author_rank: Unknown
timestamp: September 25, 2015, 11:59:24 am
content: Dear Yodel. I know you have been reading this forum from some of the emails you sent me, so here is one for you to really get upset about.Your service like your drivers suck and lie.Well Imagine that ! , today I got a replacement for the item you stole from me via Hong Kong post, less than 10 days from sending and coming via lowly Royal Mail who did NOT lose it. My thanks to the Seller who was honest and good enough to replace it.