SOLVED:  Installing DVM file on KeySight DSOX1204G - Page 1
Forum section: electronics / testgear

author: PhilB
author_rank: Contributor
timestamp: December 21, 2019, 11:07:46 pm
content: Has anyone had any issues installing the free DVM license with a 1000X series oscilloscope?I have a new DSOX104G. Selecting the DVM option prompts you to go tohttp://www.keysight.com/find/1000x-series-dvmGoing there lets you download a file, which is basically plain text/XML.I copied that to a flash drive, and tried to load it to the oscilloscope. That results in the error message "Do not know how to load the selected file".I tried: Renaming it to DSOX1000.xml. No go. Changing the model and serial number in the license file to DSOX1204G and my actual serial number. No go.Am I missing an obvious step to install this?Update: The file has to be a .dvm extension, and should also download as such now.

author: gslick
author_rank: Frequent Contributor
timestamp: December 22, 2019, 02:20:14 am
content: Did you try renaming it DSOX1000.lic ?When I added a license file to my MSOX3000 series a few years back the file had a .lic extension.Still seems odd that the license file from that download page has a hard coded serial number of US56240016. I assumed that the license file serial number has to match the serial number of the unit it is upgrading for it to work.

author: PhilB
author_rank: Contributor
timestamp: December 22, 2019, 02:26:00 am
content: Will try that tomorrow when I'm back in the garage. I tried the .txt It downloaded as, .xml, and whatever extension the firmware I discussed to test was.

author: TheSteve
author_rank: Unknown
timestamp: December 22, 2019, 02:55:10 am
content: License files should definitely have a .lic extension.

author: PhilB
author_rank: Contributor
timestamp: December 22, 2019, 04:55:35 pm
content: Well, the .lic extension makes it at least try. Now it claims it's in invalid license key. Awesome.I must say, Keysight's website is horrendous. I couldn't even register my product. I was trying to log onto Keysight Care...no go. Apparently, that's for corporate customers.Then I just searched for "Register" and clicked on the result for "register your product", and that's a 404.So I called them. Turns out I have to register it through Infoline. But I couldn't add an asset there. The rep on the phone had to open a ticket with someone else, who ended up doing it the next day.Very odd.

author: PhilB
author_rank: Contributor
timestamp: December 22, 2019, 05:07:02 pm
content: The key to the problem might be this. If you go to the URL that the oscilloscope itself tells you to go to:http://www.keysight.com/find/1000x-series-dvmYou see, at the bottom:"Supported InstrumentsDSOX1102A, DSOX1102G, EDUX1002A, EDUX1002G"It's possible that the 1200X requires a different license, but the firmware in the scope still sends you to an incorrect URL. Searching for it yields nothing (so far).

author: hugo
author_rank: Regular Contributor
timestamp: December 23, 2019, 01:01:35 am
content: Quote from: PhilB on December 22, 2019, 05:07:02 pmThe DSOX1204G is Linux based and the supported instruments "DSOX1102A, DSOX1102G, EDUX1002A, EDUX1002G" are Windows CE based.

author: PhilB
author_rank: Contributor
timestamp: December 23, 2019, 01:15:23 am
content: Quote from: hugo on December 23, 2019, 01:01:35 amBeing linux-based was a big selling point for me.The license file is just XML, so it shouldn't matter. More importantly, the oscilloscope itself tells me to go to that URL and download that file!That's a fail right there.I did manage to install the VNC software to control the panel from the webserver, though.

author: PhilB
author_rank: Contributor
timestamp: December 23, 2019, 11:42:34 pm
content: Problem solved. I called, and the tech support agent tried himself. The file needs a .dvm extension. The file is correct.Also, downloading it today does download it with a .dvm extension, so must have been a server glitch a few days ago.