Siglent customer support is not good (SPD4306X fan issue) - Page 1
Forum section: electronics / testgear

author: aarons
author_rank: Regular Contributor
timestamp: February 12, 2025, 08:13:34 pm
content: I posted a little while back about the fan in my Siglent SPD4306X. Since I failed to find a replacement for it, I decided to RMA the unit to Siglent. After jumping through the standard hoops of updating the firmware on the unit and verifying the problem wasn't solved they went email-silent. I sent 4 emails over a week and a half that went unanswered. Eventually I called them and spoke to customer service who told me the only process for doing the RMA repair is for me to ship them the power supply at my expense (for a warranty repair!). They will not ship a replacement unit in advance, even if secured with a creditcard. They will not provide any parts.Since I really didn't want to spend $30 shipping a 30lbs box across the country for a fan, and going a couple weeks without my power supply, I decided to take the fan out of my SPD3303 I have in my office to verify it's the same and worked. Once I verified that the fans were the same, and I had a working one, I decided to try to fix the broken one myself.Taking the fan apart required breaking the plastic, but once it was open I found that used an AM4961GH motor driver that was getting its input from the thermistors on the big heatsinks. I replaced that, and a couple of passives I had destroyed while prying the board out, and the fan speed control was working again.Here is a video of me powering the fan. I first apply the 12V on the red and black wires, which makes the fan run full speed, then add 4V to the blue wire (thermistor input when installed), and the beeping you can hear is me ramping down from that 4V in 100mV increments.https://monosnap.com/file/nhdC5HINONqfuwwikYLI0pyh0aYHxiSo at the end of all this I'm happy, but it's absolutely no thanks to siglent.

author: TheDefpom
author_rank: Frequent Contributor
timestamp: February 12, 2025, 08:22:47 pm
content: I think you are being unfair to Siglent, you broke the fan, it was not a warranty issue, the fact that they only asked for shipping to be covered by you and they were going to do the fan (despite you breaking it from messing with it) actually shows that they were doing good support, it’s not their fault that you messed with the fan and broke it, they had no responsibility to honour the warranty there.

author: aarons
author_rank: Regular Contributor
timestamp: February 12, 2025, 08:26:55 pm
content: The fan was originally noisy, which was how the whole thing started. It was unbalanced or something.

author: shabaz
author_rank: Frequent Contributor
timestamp: February 12, 2025, 09:00:48 pm
content: Hi,Usually, consumer rights do not apply to business purchases, so that may explain why the return would have to be paid for, even for a warranty repair (obviously, I don't know the specifics of your particular situation). But, even if it were technically classed as a consumer purchase, read on..A lot of test equipment is easy to open and to repair some basic things, so it's good to use self-discretion as you did and repair yourself, provided you were confident you could do it without adding damage (and I would hope manufacturers would use some discretion too, if a subsequent unrelated repair was needed).I've had a Keysight instrument that came from the factory with a rattling fan (otherwise functioning well), and again, in my particular case, it would not have made sense to try to repair it under warranty.To be honest, I occasionally offer to pay for consumer returns too, if it feels unfair to me that the firm should pick up the entire tab. For instance, I purchased some clothing from overseas, and it was the wrong size. The supplier paid to get it shipped back (they generated the return courier label, their process was all set up for it, and they could not accept the sender paying for that), so I offered to pay for the subsequent shipping of the correct size back to me, and they accepted. Otherwise, none of the firms will be able to provide as many of the great benefits that people have come to expect as consumers. I'd suggest, if you don't mind it, consider thinking of it as a small favor, and sometimes firms may return a favor one day if you need to talk to someone technical or need to receive a small part to do a repair yourself. In the past, other manufacturers have been kind enough to send me old schematics, spares, small gifts, and so on, at their own time or expense, and I'm sure plenty of others have positive stories, too.

author: tautech
author_rank: Super Contributor
timestamp: February 12, 2025, 09:01:21 pm
content: Quote from: aarons on February 12, 2025, 08:26:55 pmAt all speeds ?Put yourself in NA HQ position, customer complains about SPD4000X fan.....they HAVE to see it before any fix/repair can take place.Now if this was something that HQ QC missed NA would report it as warranty fan failure just as I would.I had a similar fan failure in a DSO which was fine when it left here (we PD all instruments) but it shortly afterwards failed and started squealing like a banshee !Customer provided a video with audio as proof.Siglent HQ were very interested in this failure as they apparently are rare and needed to know fan model and all info I could supply from it.Replacement fan arrived in our next order and the 30 min drive to customer to fit it was well worth it to see the military simulation projects they were working on.

author: mikes
author_rank: Regular Contributor
timestamp: February 12, 2025, 09:16:21 pm
content: Quote from: aarons on February 12, 2025, 08:13:34 pmTo be fair, you are expecting more than what the warranty provides:Quote

author: aarons
author_rank: Regular Contributor
timestamp: February 12, 2025, 09:28:58 pm
content: Quote from: shabaz on February 12, 2025, 09:00:48 pmWell this is my issue. The original problem was the fan making an annoying pulsing noise. It was definitely a fan issue. I could have sent them the unit, and they would have replaced the fan and shipped it back to me. What frustrated me is that they would not ship me a fan. I would have happily paid $30 for them to ship me a fan instead of having to pay $30 to ship them the entire power supply. They could have made money on that fan instead of having to get the whole power supply, spend the time running through their diagnostics, replacing the fan, and paying to ship the thing back to me. I wanted to rectify the situation with as little waste as possible, but they apparently don't have that flexibility.

author: audiotubes
author_rank: Regular Contributor
timestamp: February 12, 2025, 09:40:01 pm
content: Well, @tautech's support has been outstanding on this forum.But I agree that it would have been nice for your local office to send you a fan, whether or not it is what they stated in the warranty.I bought an expensive custom laptop assembled in Canada and imported through an authorized agent here. After a couple of years, one of the fans died. I reported it to HQ, they asked me a couple of questions about the problem.. they asked if I could open the case and deal with it, and they offered to send me a replacement fan set. I thanked them but said I would have to pay huge money to get the package past customs here. So they shipped it to the authorized agent who shipped it to me.That is outstanding service, they could have ignored me, but they did the right thing. Eurocomm- excellent company! I have recommended their laptops to many people since then.I think when it comes to small parts of heavy or expensive gear, it makes sense most of the time to ship the part and it can generate a lot of goodwill.

author: shabaz
author_rank: Frequent Contributor
timestamp: February 12, 2025, 09:45:46 pm
content: I see; yes they ought to be able to sell a spare fan (or point you toward a reseller or servicing location that could sell it or give it for free), or at a minimum provide the part code or specs so you could order it elsewhere, rather than ship the entire item back. They would expect fans to need replacing at some point anyway. Last year I bought a replacement fan from the authorized reseller/repair firm for Intel NUC computers, it's made that original purchase really worthwhile, running for about a decade now.

author: tautech
author_rank: Super Contributor
timestamp: February 12, 2025, 09:54:49 pm
content: Quote from: aarons on February 12, 2025, 09:28:58 pmNor should they !Are you a Siglent authorised repair center ?In order for any warranty to continue, any repair must be done by qualified staff.You might be suitable capable but that's not the point.Warranty is transferable to another owner when done correctly therefore warranty repair needs be done to HQ standards.Not sure how other outlets do warranty be we date and document all/any repairs on our warranty records.

author: KungFuJosh
author_rank: Super Contributor
timestamp: February 12, 2025, 10:02:06 pm
content: I agree with Rob. Nothing about their warranty (or any other manufacturer I can think of) allows for just sending parts for self repair under warranty. First, liability, second, liability, and let's not forget about liability. If you open up the device to repair it, and they sent you the parts, then they approved of your repair by default. Then what happens if you cut your hand off or electrocute yourself?Besides that, the warranty is void if the sticker is removed, which you would have had to remove to mess with the fan in the first place. I've heard they're not douche bags about that, but it's within their rights to be.Personally, if I thought there was an issue like that with a brand new unit, I would have sent it back to the vendor and gotten a replacement.

author: aarons
author_rank: Regular Contributor
timestamp: February 12, 2025, 10:11:21 pm
content: Quote from: tautech on February 12, 2025, 09:54:49 pmI've dealt with plenty of companies that have sent me replacement parts for warranty repairs. I guess I was expecting a company whose customer base is mostly electrical engineers to be more willing to do so than say, Dell, who sent me a replacement LCD when I had dead pixels, or the company that made my bidet when a solenoid in it failed. Also, in _every_ other case I've had to warranty something, I haven't been expected to pay for shipping!

author: J-R
author_rank: Super Contributor
timestamp: February 12, 2025, 10:14:04 pm
content: It has been previously discussed in other threads, but to clarify, here in the US it is 100% illegal to use warranty void if removed stickers, illegal to void a warranty if a customer or a "non-authorized" repair shop performs a repair, and finally it's illegal to void a warranty if a repair is performed using third-party parts. Siglent knows this, but of course the issue is that for the FTC to care things have to get a bit out of hand. The most recent batch of companies to get warned is here:https://www.ftc.gov/news-events/news/press-releases/2024/07/ftc-warns-companies-stop-warranty-practices-harm-consumers-right-repair

author: aarons
author_rank: Regular Contributor
timestamp: February 12, 2025, 10:19:38 pm
content: Quote from: KungFuJosh on February 12, 2025, 10:02:06 pmIf it had been like that when I first received it I probably would have done the same, but the problem developed a few months later, after I had already moved my old supply to my office, so going without the supply for a couple weeks while it was being repaired was not optimal.

author: mikes
author_rank: Regular Contributor
timestamp: February 12, 2025, 10:29:43 pm
content: Quote from: KungFuJosh on February 12, 2025, 10:02:06 pmThe sticker on mine says "Calibration void if seal removed", nothing about warranty. The warranty doesn't say anything about opening it up and doing self-repair, other than they're not responsible for any damage you might cause.

author: J-R
author_rank: Super Contributor
timestamp: February 12, 2025, 10:32:33 pm
content: Yes, the calibration void stickers are pretty common. Keysight uses those. Those are fine, as long as they don't use the sticker as a way to deny the warranty outright without a good reason. Obviously if a customer or repair shop damages the item, then the warranty claim can be denied.

author: shabaz
author_rank: Frequent Contributor
timestamp: February 12, 2025, 10:33:14 pm
content: At another extreme, there are customers that will refuse to send an item back; sometimes, they have very good reasons (usually to keep their businesses secure). They expect the manufacturer to send them the part or board to install themselves or travel to them when a repair is required, and they won't give back the damaged parts either.If it's a business purchase (and many distributors and manufacturers will only sell under B2B conditions), the contract terms and the agreed warranty terms and conditions as part of the contract would apply. If things go wrong beyond that (or for things that laws won't allow to be part of contracts) normal product liability may apply (in many countries, much of this is common-law based; not all of it is prescribed in written legislation), so there's no automatic guarantee the manufacturer would always be liable.

author: aarons
author_rank: Regular Contributor
timestamp: February 12, 2025, 10:46:01 pm
content: Quote from: J-R on February 12, 2025, 10:32:33 pmOh yeah, keysight is another company that wouldn't sell me a part. I had a power supply fail in my MSO-X 3024A, which was out of warranty. The quoted me something like $2k to repair it, which apparently means they take the unit and replace all the internals. If they had been willing to replace the internals with the MSO-X 3024B versions (with the touchscreen, so a slight upgrade) I might have considered it, but it literally just needed a $100 open frame power supply. The only problem with the random one I got on digikey was that the polarity of the enable signal was inverted, so now the power button function is backwards.

author: KungFuJosh
author_rank: Super Contributor
timestamp: February 12, 2025, 11:37:50 pm
content: Quote from: J-R on February 12, 2025, 10:14:04 pmI didn't know that! Thanks. Now I guess I don't need to use the hot air trick anymore. 🤣

author: Cyclotron
author_rank: Unknown
timestamp: February 13, 2025, 04:29:59 am
content: Quote from: KungFuJosh on February 12, 2025, 11:37:50 pmLong ago I would try to avoid breaking those stickers too. Hot air, WD40... Then I became aware of the law and I actively remove them when I see fit if only because I don't appreciate the stickers on my gear. Just like I remove the dealership stickers and so on from my autos.Most recently I had an instrument repaired under warranty by a company in the UK. I did have to pay to ship it there, I don't find that abnormal. They repaired the instrument and covered the cost of shipping it back. They did put "Warranty Void if Broken" stickers back on it though it didn't have them when I sent to them.

author: 2N3055
author_rank: Super Contributor
timestamp: February 13, 2025, 08:09:37 am
content: As far as I know, there is a difference between consumers and company purchases.In that law mentioned there is a definition what a "consumer" is and what "consumer goods" are.That law was created as a protection of common citizen from two things: being denied a repair of product that obviously came defective from factory while they bought one that should work well for certain period of time, and to protect common citizen from being charged for repair of said device during that period.Here is interesting excerpt:"In addition, the warrantor may not impose any duty, other than notification, upon any consumer, as a condition of securing the repair of any consumer product that malfunctions, is defective, or does not conform to the written warranty. However, the warrantor may require consumers to return a defective item to its place of purchase for repair."Translated this means, warranty repair must be free of charge (except communication costs needed for customer to arrange repair with warrantor, meaning your phone call to them is not covered), but warrantor (the company that sold you the product) have full right to require from consumer to return product through RMA procedure.If product cannot be repaired adequately, consumer may choose to ask for a new product in replacement or for a refund.As for stickers, they are not there to deny you warranty or your right to repair. During warranty, you have no place opening device whatsoever. Like OP here honestly say, he chose he will repair himself but: " I replaced that, and a couple of passives I had destroyed while trying to pry the board out, and the fan speed control was working again.". This is exactly type of situation why customer should not touch the device. He did more harm than good.To his credit he honestly admits this.But you would not believe how many times I saw horribly destroyed devices, because some self professed "expert" plowed with screwdriver (it slipped) over PCB, taking of dozens of SMD components, because they "have right to open my device to see what is inside", and then dishonestly returned device for "warranty defect repair".So yeah, I disagree Siglent did anything wrong here.- company purchase is not covered by a Consumer Act- Even if it did Siglent did everything right. They offered to RMA it and repair it. If they could not repair it they would have replaced it. They do that, plenty of evidence for that.- OP decided he wanted not to comply with procedure but demanded special treatment. No company does that.- Warranty does not mean company is obliged to send you whatever spare part you decide that you like because you think you need it. Does not work that way. So one day I demand from them to send me front panel, other day back cover and third day motherboard. Where does it stop? How can they know you are not abusing and misusing the devices outside their stated specification?- Company is under no obligation to sell spare parts to consumer in warranty period. They need to provide repair/replacement/refund.- Sending a part to customer "for customer to repair it themselves" can even be a grounds for lawsuit against warrantor, because they "denied qualified repair services that will guarantee that product will function properly". Also it would open them to potential lawsuit for "exposing and encouraging unqualified consumer to perform repair exposing them to risk of injury and death while attempting repair"And all of that is if product was purchased directly from Siglent. If it was purchased for some distributor, all communication goes with them. And if something is wrong it is solely their problem.

author: J-R
author_rank: Super Contributor
timestamp: February 13, 2025, 09:43:26 am
content: I agree that Siglent did nothing wrong in this case.My initial comment was mostly aimed at tautech: "Are you a Siglent authorised repair center ? In order for any warranty to continue, any repair must be done by qualified staff."As well as KungFuJosh: "Besides that, the warranty is void if the sticker is removed"I just wanted to clarify the current law here in the US, of which that link isn't fully complete, but gives you a good idea of the gist of it. This talk of we don't have any business opening things up is exactly what that law is all about. There are tons of reasons why someone might open up a product, such as to clean the cat hair out it or fix something they accidentally broke. At face value, this legally cannot void the warranty.A specific scenario might be that if I accidentally crack the screen on my new laptop and then replace it using the same part from eBay or etc., the manufacturer can't deny my warranty claim some time later when the hard drive fails unless they can prove that I damaged it during the screen replacement. Despite this, some pretty big companies are still blanket denying warranty claims by stating that they found evidence the device was opened, or other similar situations. It's a bit of a back and forth battle at the moment. Typically a company has to really be abusive before they draw enough attention to be slapped by the FTC.So in the OP's case, he freely admits to damaging the fan, so obviously that component is not going to be covered by warranty. But if the display started developing dead pixels, Siglent would need to provide some proof that his repair caused the problem before they could legally deny the claim. As mentioned, they most likely would simply outright deny it because they aren't going to be drawing enough FTC attention. But you could take them to court if you wanted.With regard to whether the Magnuson–Moss Warranty Act applies to a "company purchase", it actually depends on the product itself. A business is a consumer: "The term “consumer” means a buyer (other than for purposes of resale) of any consumer product". "The term “consumer product” means any tangible personal property which is distributed in commerce and which is normally used for personal, family, or household purposes." This is where things are a little tricky, and the current legal guidance is that most products in the retail channel are. A $300 DMM definitely is, but a $350,000 scope probably isn't. Fleet or rental use is commonly not covered. However, these limitations are something being actively worked on. It also can vary from state to state.

author: 2N3055
author_rank: Super Contributor
timestamp: February 13, 2025, 10:14:56 am
content: Quote from: J-R on February 13, 2025, 09:43:26 amYou are saying some very interesting stuff here.Warrantor cannot blanket deny service if you tampered with device.But you need to send it in to a service where a person that actually knows what are they doing will look into it and decide, based on what they see inside if it is their fault or you destroyed something on your own, while doing stuff you don't understand.I also would not even react to a mail "hello, I am an expert in this, my scope doesn't work, i think it is mainboard, send mi replacement quicky. Thank you." with anything else but "Dear customer person, please send device to us for verification/repair if device is malfunctioning. Thank you.".Point of dispute here is that OP claims "customer support is not good " and doubts warranty repair claim was sufficiently well executed.It was not. He contacted them, they offered to RMA it. He refused to send it. He refused offered warranty repair.He demanded spare parts. They don't do that. Never had they said they do. Nor they had to do it in warranty. What they have to do in warranty they already offered and he refused it.. It's a loop... That he refuses to break.I would like to see what he would say to Keysight or R&S support in same case.

author: aarons
author_rank: Regular Contributor
timestamp: February 13, 2025, 01:19:15 pm
content: You missed where siglent asked me to update as part of the debugging process before issuing an RMA, and then failed to respond to any emails after I sent them the result. That is bad customer service. I sent them 4 emails over two weeks trying to get a response before eventually calling them.And the other issue is if I buy something directly from a company, and it is defective, I expect them to make it right at no additional cost to me. Them expecting me to pay to ship a large heavy box across the country, which I already paid to have shipped when I purchased it, is bullshit. Most companies will provide you with a return packing label. Many will actually ship you a box so the item can be properly packaged for shipping. And some will even send a person out to repair the equipment on site.Compared to all companies that do that, siglent customer service is not good.And I don't know why this keeps coming up, but I'm a consumer, not a company.

author: 2N3055
author_rank: Super Contributor
timestamp: February 13, 2025, 01:34:49 pm
content: Quote from: aarons on February 13, 2025, 01:19:15 pmThat is good point..Where did you purchase it from, if I may ask?

author: KungFuJosh
author_rank: Super Contributor
timestamp: February 13, 2025, 01:57:05 pm
content: Quote from: aarons on February 13, 2025, 01:19:15 pmWere you emailing Siglent HQ in China during CNY? Or were you emailing Siglent NA?

author: mawyatt
author_rank: Super Contributor
timestamp: February 13, 2025, 02:23:51 pm
content: Our 1st Siglent after careful study of the comments and distilling of the sources here was a SDS2000X+. After an unfortunate event where a drink was poured into the DSO vents we took the DSO apart and this required removing a front label that we botched up. We cleaned up things and reassembled the DSO and it was back in working order. Jason at Siglent NA sent a replacement label at no cost so our DSO looked new again!!After acquiring a few more Siglent Instruments we had a couple SDP3303X-Es and went thru the old Cal procedure after "upgrading" the SDP3303X-E to non E. This caused one PS to get hosed up with the Current Readings being inaccurate due to our screwing up (RTFM) the Cal process (the old Cal process has been updated to prevent this reoccurring). We tried everything to recover this PS, including taking it apart but nothing worked, so we contacted Siglent NA for a repair and mailed the PS. A couple weeks later we received a fully repaired PS and at no charge including return shipping!!In both cases we could have been charged by Siglent as we obviously violated the warranties. Thus our direct experience with Siglent CS has been excellent.Another direct benefit of Siglent is the excellent support given here by Rob, Performa01, 2N3055 and rf-loop. Of course theastute observerwill recognize these folks represent Siglent and thus are biased towards such, but often given excellent advise for any OEM, whether Siglent or not!! At the same time there are the Siglent bashers and complainers, again theastute observerwill recognize such and avoid placing any emphasis on their responses/comments.IMO the folks mentioned provide a built-in, quick responding (almost instant), highly technical savvy Siglent CS group, which adds exceptional value to all Siglent Instruments. They are always available to help any Siglent owner with any issues, repairs, uses, specs, advise and so on, very valuable Siglent asset indeedBest

author: Cyclotron
author_rank: Unknown
timestamp: February 13, 2025, 04:00:01 pm
content: Quote from: 2N3055 on February 13, 2025, 08:09:37 amIANAL....The differences vary by country for sure. But, in the US and many European nations and so on the general law of the land is based in common law.Here in the US a company/business has the right to free speech just like an ordinary citizen. In most places they are treated as equivalents.Trade practice, implied and contractual warranty and so on are also all based in common law. Anyway, the biggest differences between purchase agreements between an individual and company or company and company are the regulations such as these protection acts that were put in place due to inequity in resources to fight a legal battle.By US law, you can't say I only sell to this person or this company and therefore have no liability if a company or person that doesn't meet those specificaitons obtains the good. Your liability remains as you brought the goods to market.Again, I would have been appreciative of Siglent's efforts in this case. I purchase, use and enjoy their goods and these details make me believe that will continue.

author: aarons
author_rank: Regular Contributor
timestamp: February 13, 2025, 04:14:54 pm
content: I purchased it directly from them.

author: 2N3055
author_rank: Super Contributor
timestamp: February 13, 2025, 05:30:02 pm
content: Quote from: aarons on February 13, 2025, 04:14:54 pmThank you for the info.

author: aarons
author_rank: Regular Contributor
timestamp: February 13, 2025, 06:33:48 pm
content: Quote from: KungFuJosh on February 13, 2025, 01:57:05 pmSiglent NA

author: aarons
author_rank: Regular Contributor
timestamp: February 13, 2025, 06:38:59 pm
content: Quote from: mawyatt on February 13, 2025, 02:23:51 pmThis is the sort of support I am used to. It's interesting that Jason sent you a part because I was told (by them) that they won't do that. Perhaps I just was unlucky with the person I spoke to.

author: KungFuJosh
author_rank: Super Contributor
timestamp: February 13, 2025, 10:06:21 pm
content: Quote from: aarons on February 13, 2025, 06:38:59 pmThe "part" he sent was asticker.

author: thm_w
author_rank: Super Contributor
timestamp: February 13, 2025, 11:12:36 pm
content: Quote from: KungFuJosh on February 13, 2025, 10:06:21 pmand? Its just luck of the draw who you deal with in support.There are some previous threads about siglent sending out capacitors, though maybe it was only to tautech.

author: KungFuJosh
author_rank: Super Contributor
timestamp: February 14, 2025, 03:53:40 am
content: Quote from: thm_w on February 13, 2025, 11:12:36 pmMaybe true, but let's not pretend a sticker is a real part. Rob doesn't count, and you know that. 😉I've had my share of both good and bad support from Siglent, but the vast majority of their support has been very good. Good enough that I'm defending them while being annoyed with them.

author: bdunham7
author_rank: Super Contributor
timestamp: February 14, 2025, 05:50:23 am
content: Quote from: 2N3055 on February 13, 2025, 10:14:56 amSiglent isn't quite in the position to go that route yet. Maybe someday....Really I think the issue here IMO isn't that they wanted him to ship it back on his dime--that's not universal but it isn't unusual either. Rather I'd be concerned that they won't sell a basic maintence part like a fan assembly. Perhaps this refusal was based in part on the fact that they were still thinking of it as a warranty repair or unit under warranty. However if that goes on and becomes a situation where when the fan fails out of warranty they insist on only doing retail repairs in their service center, that's not going to make anyone happy.

author: aarons
author_rank: Regular Contributor
timestamp: February 14, 2025, 07:11:31 am
content: Quote from: bdunham7 on February 14, 2025, 05:50:23 amAnd this is especially true because the fan is a proprietary part that pretty trivially could have been a standard 4-wire fan.

author: KungFuJosh
author_rank: Super Contributor
timestamp: February 14, 2025, 03:25:02 pm
content: Quote from: aarons on February 14, 2025, 07:11:31 amMaybe? Buuuut, you didn't ask them to sell you a part. You asked them to send it to you for free. They offered to fix it for you for free if you shipped it to them. This whole thread is really a complaint that you don't like that they won't let you write their SOP for them. 🤷

author: aarons
author_rank: Regular Contributor
timestamp: February 14, 2025, 05:25:56 pm
content: Quote from: KungFuJosh on February 14, 2025, 03:25:02 pmNo, I did ask them if I could buy the part and they told me they won't do that.

author: KungFuJosh
author_rank: Super Contributor
timestamp: February 15, 2025, 01:30:13 am
content: Quote from: aarons on February 14, 2025, 05:25:56 pmOh, that is annoying. It's one thing to not want to send the parts free under warranty, but not even selling the part outside of warranty isn't great.