[UPDATE - new video added] YouTube: “Using Apple’s Tools to Fix My iPhone” - Page 1
Forum section: electronics / general

author: eti
author_rank: Super Contributor
timestamp: May 14, 2022, 04:44:37 am
content: Interesting. This is why the great unwashed SHOULD NOT repair iPhones themselves, and SHOULD take them to Apple. Seriously. Apple are the kings of process.

author: Brumby
author_rank: Unknown
timestamp: May 14, 2022, 02:13:11 pm
content: Quote from: eti on May 14, 2022, 04:44:37 amI don't see that at all.What I see is a well defined process, with the appropriate equipment, parts and instruction made available - which a great many peoplecapable of following those instructionswould have a good chance of completing successfully. (Gorillas should be kept well away.)In short ... it CAN be done.This video is one I would think Apple will be quite happy with - and I think it would encourage those who would be capable and discourage those who might not. The economic cost is a real factor in the decision, but is a separate consideration (IMHO). If someone wants to do it themselves and are prepared to wear the cost and the responsibility, then I don't see why they shouldn't be allowed to.After all, people have been working on their own vehicles for more than a century and they've borne that responsibility - on a ton of moving metal that can easily kill.Independent repair now has an opportunity to offer these repairs with genuine parts and appropriate equipment, which can give quality results.Quote from: eti on May 14, 2022, 04:44:37 amCertainly, Apple have developed the process and they have refined it enough to function properly in a high volume manufacturing environment - so it does not seem to be too much of a stretch that they can offer a DIY version. I can well imagine a great many of us on the EEVblog would be quite capable of performing the repair shown in this video.Third party repairers - who are already familiar with working on these devices - would no doubt pick up on the technique really,reallyquickly. There are, however, two steps which really cramp their ability to do these repairs....1. Supplying the serial number of the phone at the time of ordering the parts for each repair. This adds an inordinate lead time, which compromises a repairers ability to provide quick turnaround - one of the key "needs" for a great many customers. I believe it would be a good idea if there were some procedure where a repairer could order a number of parts in advance to have in stock - with the linking of the part with the phone to be completed as the repair is made.2. Having to contact Apple and go through a (seemingly) protracted process to "enable" the new parts to function correctly. Not particularly efficient, but it is something that could be done on site at the repairer. One could add a part/phone linking step here, perhaps by the repairer stating "I have XXX device with serial number YYY and part number ZZZ newly installed". The Apple support person could then enter that - and I am sure could validate it was correct as well.I believe it's a good move by Apple - but, in my opinion, it has a bit more room for expansion of the parts list and information for any given device.

author: eti
author_rank: Super Contributor
timestamp: May 15, 2022, 07:12:11 am
content: Further info on said tools:

author: wraper
author_rank: Unknown
timestamp: May 15, 2022, 08:00:06 am
content: Quote from: eti on May 14, 2022, 04:44:37 amKings of the process who cannot do/do not allow a component level repair. Most of those who do Apple authorized repairs are either incapable dumbasses working for a small wage, or those who's hands are tied to do a better job and don't stay there for long.EDIT: in a nutshell those tools are made to ensure even an untrained ape can do the job consistently. But they are not necessary for people with proper skills.

author: daqq
author_rank: Super Contributor
timestamp: May 15, 2022, 02:35:15 pm
content: Quote

author: rsjsouza
author_rank: Super Contributor
timestamp: May 15, 2022, 09:48:34 pm
content: That is an intricate process. Sure, the tools and instructions are there, but it seems it is not failproof as the cracked screen conundrum, as well as the battery adhesive tabs showed.The guy seems to have good knowledge of phone repair, thus probably some of the lesser pitfalls (alignments in general) were overcome easier.Oh well, at least there is a way - quite expensive and error prone but there is a way.