This is a new low for me & Aliexpress ... - Page 1
Forum section: electronics / general

author: bingo600
author_rank: Super Contributor
timestamp: April 28, 2025, 12:57:01 pm
content: I ordered two ESP-M3 modulesThis is what i received :Apparently seller had written me in messages, and asked to cancel the order, because it was out of stock.I missed that ... And even though , why would they be OOS ?The weirdest is that for now Ali has rejected my dispute, asking for more proof.I even sent them the OOS message from sellerEdit: I used some coupons to lower the price, maybe making the profit too low. Could that be the cause for the cancel request ?.

author: u666sa
author_rank: Frequent Contributor
timestamp: April 29, 2025, 12:43:07 pm
content: I had similar situations. Just in the past month I ordered connectors for TV cable and instead received 3.5 mm jack converters. In another instance I ordered nozzles of Aixun hot air and one box was completely empty. In both instances I filmed the unboxing on camera and that was enough proof for aliexpress to issue refunds in both cases. You always film how you open packages, duh.Interesting observation. I experienced aliexpress both in United States and in Russian Federation. In latter my experience was the longest. In United States I had two issues within a month and in Russian Federation no issues in several years. There was some packages that did not arrive, and in some instances seller did not ship, but those were resolved quickly and automatically in my favor. I'm talking about receiving packages with wrong items or just outright without any items -- none. That's a positive. The negative is that shipping takes longer to Russia. Shipping to United States is lighting fast, often within a week. So go figure.Yea, always film the unboxing process. Place your phone on tripod and record everything, making sure to show to camera each package you open and that tracking information is clearly visible.That is going to be your proof in case of dispute.Another thing is to learn ins and outs of disputes on aliexpress. I used this support group --https://4pda.to/forum/index.php?showtopic=361726&st=50780literally asked them on multiple occasion, situation is this and this, how to file a dispute so that I win. There are ways to file a dispute so you don't win.There should be other support groups in different language I'm sure, I'm just not aware of them. Look for forums or groups on the subject.

author: Fraser
author_rank: Super Contributor
timestamp: April 29, 2025, 01:11:53 pm
content: I had a weird experience whilst buying a quite expensive capacitor type battery tab welder and a cheap capacitor discharging unit on the same day but from different sellers recently.Both orders progressed from the seller to the sellers warehouse and through other consolidation points on the journey through China. Both orders reported a delay at the warehouse from where they are exported. The capacitor discharger continued its journey after a 2 day delay but the capacitor battery tab welder was sent back to the sellers warehouseAliexpress advised me to claim a refund as soon as the delay was advised at the export warehouse so I started a “not received” case. That case was initially denied as the item was still in transit. After a long wait, during which the seller confirmed receipt of the item back with them and no sign of my refund, I had an online chat with Aliexpress and my refund was progressed. All in all a total waste of time. The capacitor discharger arrived OK, if a little late.My efforts to communicate with seller of the welder failed with me having to communicate with a robot that just said I had raised a “not received” case so would have to wait for Aliexpress to consider the case. There was no easy way to determine progress on my case and no communications from Aliexpress except them saying that they had offered me options to resolve the case, which they had not !This experience left me feeling that the whole “not received” refund process is a bit dodgy as I provided all the required tracking evidence yet did not get the refund until I spoke to a human via the chat option. I am in no hurry to order from them again. No reason for the capacitor battery tab welder being returned to seller was provided.Fraser

author: wilfred
author_rank: Super Contributor
timestamp: April 29, 2025, 02:07:55 pm
content: I had a item not received from AliX about 6 years ago and I couldn't work-out how to get sense from the AliX website. I haven't needed to of late, and have had really good results with about 40 items, mostly cheap stuff, but the latest was a sodastream gas tube to enable use of a larger external CO2 bottle instead of the smaller sodastream ones. It was about AU$40.I hope the AliX website is better these days as far as getting refunds but I have my doubts. So I just by cheaper stuff and so far so good.

author: TERRA Operative
author_rank: Super Contributor
timestamp: April 29, 2025, 03:24:02 pm
content: I had exactly the same scenareo at OP, except the seller never shipped but marked the item as shipped. What worked in my favour is they put no tracking number...The seller practically begged me to cancel the dispute and they promised to refund me outside Aliexpress.Mama di'n't raise no fool, so the dispute stayed within Aliexpress where I got a refund later that day.Now I'm dealing with a return on a touch screen panel that was delivered with a scratch. So far it looks positive, pending the Aliexpress review of the dispute.

author: bingo600
author_rank: Super Contributor
timestamp: April 29, 2025, 05:04:03 pm
content: Quote from: TERRA Operative on April 29, 2025, 03:24:02 pmSeller is also pleading me to cancel the dispute, and THEN seller will issue a refund .....I did that once way back , and got bitten .. No refund, and not possible to reopen the dispute.Ali went into thinking mode ...Well i have bought 100's of things at Ali, and have have had less then 10 issues like this.Well see what Ali decides.I didn't film the opening ... Maybe i should begin to do that..

author: nctnico
author_rank: Super Contributor
timestamp: April 29, 2025, 06:22:37 pm
content: I had a similar issue. I put a photo of the seller's description and a photo of what I received in the complaint and it got refunded. The items where completely different so this was easy to spot. The trick with getting refunds is to be really short and precise in what you write. Less is better. Don't send walls of text and put the most important part of the message you want to convey at the bottom fo what you write. People either start with reading the last line or the last line sticks in memory the best.

author: artag
author_rank: Super Contributor
timestamp: April 29, 2025, 07:09:02 pm
content: I have had few, if any, problems with aliexpress suppliers except I've generally found them slower (and cheaper) than ebay suppliers.However, a few months ago aliexpress seemed keen to lose the 'slow' reputation and I received some items within a week along with offers to give me a refund because they weren't fast enough.Some of those are still good, but I've found it necessary to check shipping dates carefully. I get the impression aliexpress pressured sellers to do fast turnaround and they're now wriggling out of it and opting to announce slow shipping rather than be penalised.Rememeber - the famous 'bricks shipped instead of hard drives' incident was an American manufacturer, Miniscribe. The worst frauds are corporate.

author: thm_w
author_rank: Super Contributor
timestamp: April 29, 2025, 10:33:15 pm
content: Why would you blur out the name of the store? Can you link it here instead.

author: nigelwright7557
author_rank: Frequent Contributor
timestamp: April 29, 2025, 10:39:40 pm
content: I havent had any item problems with Ali Express.I did have a problem with their security.Someone hacked my account and bought £370 worth of items with my credit card.Ali Express store your CV number which they shouldnt.I now buy but use paypal which asks for your password every time.

author: geralds
author_rank: Contributor
timestamp: April 29, 2025, 11:23:10 pm
content: Same here - generally no probs (so far), except:Still waiting for WEP to revert to message I sent them re my WEP 948 received back in Feb...; andStill waiting for a delivery (10 smaller items, including a ZT-225) that was due today, but seems to got stuck at DHL. But AE already sent me 10 vouchers of EUR 1 each tonight (though apparently I can use only 1 voucher per order...).Well, let's see. I guess that any warranty claims for items bought on AE will be hopeless. Amazon and other "local" online shops are more reliable in this respect (though mostly more expensive then).

author: temperance
author_rank: Super Contributor
timestamp: April 30, 2025, 12:03:06 am
content: Congratulations with your latest purchase. Because of being a Major cheap skate you've just inhaled an exclusive sample of 'Urban Smog' straight from the source which we put into the plastic bags. (that's how we "create" fresh air. More package out and more fresh air comes in. A simple displacement routine.) All tough banned in the EU, the plastic bags also contain cadmium, the ideal softener for clear plastic bags. Side effects of al this may include coughing, questioning life choices, and the unfortunate loss of one day off your lifespan. No refunds!But taking into account the time you've spend crying you actually lost two days of your life. Not bad.Are you really serious and crying like a small puppy with a paw stuck under the sofa while claiming that AE has let you down on here about how you lost €10 while the same exact modules are available in the EU for €4...5 each?

author: bingo600
author_rank: Super Contributor
timestamp: May 01, 2025, 02:56:56 pm
content: Well I got my refundAnd this was never about the $6 , it was about"NOT - letting them get away with it"

author: cunningfellow
author_rank: Regular Contributor
timestamp: May 01, 2025, 10:08:03 pm
content: I know that store logo and it is standard operating procedure for them to send a "substitute" just to have something shipped. After happening twice to me they are now on my blacklist.I can not understand what they incentive for them is. Do most people not make refund claims?I personally don't make refund claims against the struggling AE vendors that are getting squeezed on all sides when things go missing in shipping ONCE.Sending the wrong item after a "cancel request" means they need the feedback of having to process a refund.WRT two posts up. Are you from S2E8 Quantum Leap?

author: DavidAlfa
author_rank: Super Contributor
timestamp: May 01, 2025, 10:34:29 pm
content: I can relate, been there several times, but it was clearly a distribution centre issue, the goods were relabeled, I removed the label and saw the old address under it, happened to be at 50km from me, with a big "RETURNS" stamp on it.I suspect of someone swapping the contents for garbage and keeping the good stuff for himself...Claiming was an awful experience, this time it really pissed me off.I argued I had received random stuff instead of what I ordered, and none of my orders contained those items.- Sir, did you order the random stuff?What question is that?This is what I got instead of two aluminium pipes...In the end I only got refund for one... I only lost 11€, but walked away with feeling of being treated like a bag of trash.Sadly, you can't simply ditch Aliexpress... There aren't real alternatives.