What's up with Tequipment and Siglent? - Page 1
Forum section: electronics / general

author: os40la
author_rank: Regular Contributor
timestamp: February 02, 2016, 05:02:15 pm
content: Does anyone know why Tequipment is no longer selling Siglent?. Or is this not true?

author: tautech
author_rank: Super Contributor
timestamp: February 02, 2016, 05:27:26 pm
content: Quote from: os40la on February 02, 2016, 05:02:15 pmApparently correct.There's been some discussion in this thread:https://www.eevblog.com/forum/testgear/the-siglent-sdg2042x-thread/msg857057/#msg857057

author: os40la
author_rank: Regular Contributor
timestamp: February 02, 2016, 05:42:06 pm
content: Not much on the reason. Just a redirect to another supplier. Tequipment had been my main (local) supplier.I hope someone starts explaining before the wild theories start emerging.

author: calexanian
author_rank: Super Contributor
timestamp: February 02, 2016, 06:33:51 pm
content: I bought a silent from them about two years ago. I am sure its just one of those, it made sense to them to do it type things.

author: uncle_bob
author_rank: Unknown
timestamp: February 02, 2016, 06:46:13 pm
content: HiOften these breakups come with an agreement on both sides not to say anything about the "why". That keeps it all from turning into a shouting match. Nobody ever really wins when it goes that way.Inevitably the answer is:One side or the other (occasionally both) decided it made more sense ( = they could make more money) if they went their separate ways. There always are pressures from both sides of these deals. Without being a fly on the wall in a lot of meetings, hard to ever tell the what and the why.I've been on the inside of a lot of these transitions over the years. I'd say that in two thirds of them, even being on the inside, it is unclear who really did or didn't decide to end the relationship.At this point I think we all are looking for a Siglent dealer to step up with a web site (and posted prices and stock status and discounts and ...) that is as good as the one we were dealing with. It's a bit early in the process, we may see some changes in the next few months.Bob

author: os40la
author_rank: Regular Contributor
timestamp: February 02, 2016, 08:51:02 pm
content: Yes, usually I don't care. However I just purchased a Siglent from Tequipment and feel uneasy about getting the proper support from them if I do need it. I feel like at least I should have been informed what my options are now.Hmmmm.. Wonder if my Siglent has a FTDI chip in it?

author: uncle_bob
author_rank: Unknown
timestamp: February 02, 2016, 09:50:33 pm
content: HiI still have a Siglent still on order from Tequipmnet. It shows as "ships from alternate warehouse". I suspect that means it will either ship from Signlent US or from another distributor. Once I see who it ships from, I'll have a better idea who to talk to about any issues. Hopefully there will be no issues and no need to bug anybody ....Bob

author: os40la
author_rank: Regular Contributor
timestamp: February 02, 2016, 10:03:19 pm
content: Quote from: uncle_bob on February 02, 2016, 09:50:33 pmThey have a warehouse near Harrisburg PA too. My stuff get shipped from there when I order. Your Siglent may still come from them.

author: uncle_bob
author_rank: Unknown
timestamp: February 03, 2016, 01:21:34 am
content: HiOne of the warehouses appears to be in Jonestown (based on the return address). That's a couple hours up the road. It still shows as Harrisburg on the "ship origin". There may be something really weird about the real warehouse (like it belongs to Amazon and it's a mile from here). It also shows as Harrisburg origin even though it's not even in the same county.The interesting point is that the scope on the same order came out of Jonestown, but it did not have a "ship from alternate warehouse" note on it. The Siglent gear did have that note on it.I guess we'll see what happens.Bob

author: nctnico
author_rank: Super Contributor
timestamp: February 03, 2016, 12:27:20 pm
content: Sounds a bit like ordering from Farnell. Sometimes the same parts come from 2 different warehouses in 2 seperate parcels.

author: rrinker
author_rank: Super Contributor
timestamp: February 03, 2016, 01:29:22 pm
content: Quote from: uncle_bob on February 03, 2016, 01:21:34 amThat warehouse space in Jonestown is used by lots of companies, it appears. A lot of computer and networking equipment we have drop shipped to customers comes out of there. I too am not far from there. I used to know someone who worked there, forget what actual company he worked for - one of the big computer distributors, not Amazon... maybe CDW. Of course, there are a lot of warehouses right around there due to the convenient location with 78 and 81 right there. Harrisburg is probably used because that's the nearest city that anyone not from PA might have heard of.

author: tequipment
author_rank: Regular Contributor
timestamp: February 03, 2016, 01:49:59 pm
content: Hello. You will have no issues with any orders. TEquipment.NET does use a warehouse in Jonestown PA. We also have one in NJ.We can fill Siglent orders but will not longer be advertising Siglent items on our website and have discontinued them in our catalog.This is a choice TEquipment has made.Thanks for the business,Evan CirelliTEquipment.NET

author: saelig
author_rank: Contributor
timestamp: February 03, 2016, 02:48:59 pm
content: Quote from: uncle_bob on February 02, 2016, 06:46:13 pmHi Bob,Saelig still fully supports Siglent and will continue to do so for the foreseeable future. We offer free shipping and an EEV Blog discount and will be happy to match any sale price you see from other Siglent distributors.Here is our Siglent page:http://www.saelig.com/We welcome any and all feedback to make life easier for our customers!Nate BrownSaelig Co Inc

author: nctnico
author_rank: Super Contributor
timestamp: February 05, 2016, 12:04:16 am
content: @Saelig: Jumping in on a thread like this makes me frown my eye brows.

author: ormandj
author_rank: Unknown
timestamp: February 05, 2016, 12:26:22 am
content: Quote from: nctnico on February 05, 2016, 12:04:16 amAgreed, it's in various sections of this forum and getting overwhelming.

author: bills
author_rank: Frequent Contributor
timestamp: February 05, 2016, 01:45:35 am
content: It's called capitalism there is nothing wrong with promoting your business.I respect some one that is trying to promote and offering a discount as well.(although we don't know how much)Maybe he is over doing it a tad.If it offends you don't buy anything from them.

author: bills
author_rank: Frequent Contributor
timestamp: February 05, 2016, 01:56:09 am
content: He would be better off if he bought a add on the web site or was a contributor, I think that would go down better.If he is breaking the rules I am sure Dave or one of the mods. will step in.just my opinion.

author: tautech
author_rank: Super Contributor
timestamp: February 05, 2016, 05:22:36 am
content: Quote from: nctnico on February 05, 2016, 12:04:16 amOff topic? Not really.The result is there is a new major distributor in the US called Saelig and as there have been concerns if there will be continued support for Siglent products it is entirely appropriate that Saelig jump into this thread.

author: tautech
author_rank: Super Contributor
timestamp: February 05, 2016, 08:19:18 am
content: Quote from: os40la on February 02, 2016, 05:42:06 pmWho knows what has gone on behind the scenes and for customers all that really matters is another reputable company has picked up the the ball and is prepared to run with Siglent.If TE's parting from the Siglent camp was amicable one might hope they put a redirect link on their website to Siglents dealer page, let's hope they do.

author: zapta
author_rank: Super Contributor
timestamp: February 05, 2016, 05:33:28 pm
content: Quote from: tautech on February 05, 2016, 08:19:18 amUnless if they believe that the Siglent products are inferior. ;-)(Drumming up the Siglent view point in every occasion is getting old).

author: uncle_bob
author_rank: Unknown
timestamp: February 05, 2016, 05:40:56 pm
content: Quote from: tautech on February 05, 2016, 08:19:18 amHiSince that link would point to somebody who was a direct competitor on a bunch of other lines ... probably not going to happen (no matter how much everybody is still friends).Bob

author: nctnico
author_rank: Super Contributor
timestamp: February 05, 2016, 07:43:35 pm
content: Quote from: tautech on February 05, 2016, 05:22:36 amWell, one small message stating Saelig is still carrying Siglent would have been more than enough. The way Saelig is behaving (not only in this thread) makes me think of vulgers picking from a dead corpse. And where does it say Tequipment no longer supports the Siglent products they sold in the past? According to Tequipment's posts they will keep supporting the products they sold.Note I have no interest in either companies because it doesn't make sense to order from the US due to shipping costs.

author: uncle_bob
author_rank: Unknown
timestamp: February 06, 2016, 12:22:40 am
content: Quote from: nctnico on February 05, 2016, 07:43:35 pmHiThis is why I believe that in these cases, the less said the better. It can quickly twist and turn into all sorts of strange stuff. I don't think it has quite reached that point yet. As these things go, everybody is being pretty calm.Bob

author: ECEdesign
author_rank: Regular Contributor
timestamp: February 06, 2016, 05:53:43 am
content: It seems like if Siglent is mentioned anywhere in a post either the NZ Siglent dealer or now saelig jumps in saying how great their products are. It gets really old. Partially why I didnt pick any Siglent products for my Lab. Keysight is my go to brand.

author: GAD
author_rank: Regular Contributor
timestamp: February 06, 2016, 07:32:42 am
content: If my limited experience is any judge, it's because and couldn't get the damn things.I ordered a Siglent SDG2082X. My first issue was with the fact that TEquipment likes to sell things they don't have in stock. Gah - lessoned learned. They then told me it would be in on Tuesday. OK, I can wait a few days. Tuesday came and I contacted them - it will be here Thursday. Then next week. Then the next week after that. I finally gave up and cancelled the order and bought an Agilent from eBay which I love.

author: tautech
author_rank: Super Contributor
timestamp: February 06, 2016, 09:49:10 am
content: Quote from: GAD on February 06, 2016, 07:32:42 amThat's terrible, let's hope Saelig can offer better service and transparency.

author: uncle_bob
author_rank: Unknown
timestamp: February 06, 2016, 03:38:56 pm
content: Quote from: tautech on February 06, 2016, 09:49:10 amHiUnless these guys start posting *real* stocking status on the web site, there is no sure way to avoid this. Saelig has already said that is beyond what they are able to do. If you go to Amazon, you *know* if the gizmo you are after is in inventory before you make any sort of decision. That's who these guys are all really competing against. They may not have figured that out, but they will.The sad truth is that all of these guys carry a pretty thin inventory in terms of number of models stocked. If they only listed the ones they have on hand, the web site would only list < 5% of most manufacturer's lines.Bob

author: zapta
author_rank: Super Contributor
timestamp: February 06, 2016, 03:48:10 pm
content: Quote from: uncle_bob on February 06, 2016, 03:38:56 pmTequipment does publish stock qualtities. Here is an example Rigolshttp://www.tequipment.net/oscilloscopes/brands_rohdeschwarz/#/oscilloscopes/brands_rigol/I assume that the ones with missing stock number are simply not in stock.

author: uncle_bob
author_rank: Unknown
timestamp: February 06, 2016, 05:21:26 pm
content: Quote from: zapta on February 06, 2016, 03:48:10 pmHiWhich raises the question to the people who have trouble with "not in stock after I ordered", did it show stock on the site when you clicked the order button? If it did and they then said it was not in stock, the stock indication is not real. If it did not show stock and you clicked, it's not real obvious that "no stock listed" is the same as "zero in stock". I have no idea which was the case in each of the reported "problems" that people have brought up.In my case, when I ordered two items, one showed stock and it was on my doorstep the next day. The other item did not show stock and I was in no way surprised when it came back as "backorder". I assume that means it's coming in from China and I'll get it after a shipping process that includes a lot of variables for customs clearance on both ends of the pipeline.Bob

author: zapta
author_rank: Super Contributor
timestamp: February 06, 2016, 07:52:13 pm
content: Quote from: uncle_bob on February 06, 2016, 05:21:26 pmWhen I ordered the Flir E4 it was marked in stock and it arrived in few days. Recently I ordered a R&S oscilloscope that was not marked as in-stock. When I contacted them after ordering they said that they need to check with the vendor if that package (older model free CAN and SPI decoders) is still available and returned with the shipping date of Feb 12. Will see how it goes.Tequipment has a chat function on their web site. I used it a few times and they were always very responsive. Also their parametric search and product info are very useful.YMMV.

author: firworks
author_rank: Unknown
timestamp: March 23, 2016, 07:33:18 pm
content: Bumping this one up as it's not too old and this seems like the most correct place to post it. I have been looking at buying the SDS1102X and saw that Tequipment was showing them as discontinued as with all Siglent stuff. I found a cheap price on Amazon though and noticed that the seller on Amazon was... Tequipment! Seemed very odd to me that their own website won't let you order them but you can order through a third party. The Amazon claim is it could arrive by Friday meaning they should have stock. Just thought I'd see if anyone knew anything more from when this was active last.

author: tautech
author_rank: Super Contributor
timestamp: March 23, 2016, 07:49:18 pm
content: Quote from: firworks on March 23, 2016, 07:33:18 pmWelcome to the forum.Saelig now handle Siglent as one of their NA distributors and offer EEVblog member discounts in the same way TE did.https://www.eevblog.com/forum/testgear/equipment-discounts-from-saelig/Saelig's Siglent page:http://www.saelig.com/category/MFR00110.htm