Getting Current Model Camera Parts from Flir? - Page 1
Forum section: electronics / general

author: Dan44
author_rank: Newbie
timestamp: September 09, 2019, 05:17:49 pm
content: I have a Flir e40bx with a broken rocker on the bottom for opening the battery door. I also have a flir t300 with a broken lens focus button, just the plastic tip broke off and I've seen a lot of them with this issue. Will flir sell me these parts being these are current model cameras. I don't want to send my cameras in as the parts are incredibly easy to replace and they're purely cosmetic, the focus button you just pull out with your fingers and swap no big deal. I've never called them because I assume it'd be some clown salesman who will try and upsell me a new camera. Anyone have any experience getting these simple cheapo cosmetic parts?

author: frogg
author_rank: Regular Contributor
timestamp: September 09, 2019, 05:42:55 pm
content: hey Dan,Sorry, I don't know the answers to your question, but I do have a question about your T300...do you know what version firmware you are running on your camera? Is it 9.4.x, 9.2.x, or 8.x.x?

author: Chanc3
author_rank: Frequent Contributor
timestamp: September 09, 2019, 05:45:24 pm
content: I've been repairing FLIR cameras for about 7 years now. Unless you know someone at FLIR, parts are almost impossible to get hold of yourself. I've managed to get hold of a new body for the P6xx series, buttons for various cameras, but that's about it.I've got a shelf with about 4 InfraCams on, all with a broken trigger button - can't buy this part anywhere and FLIR don't stock!

author: Fraser
author_rank: Super Contributor
timestamp: September 09, 2019, 06:11:06 pm
content: The issue of spares for FLIR cameras is an interesting one.I have needed things like lens caps and the ‘hot’ shoe for an H series unit and FLIR did supply these through direct and indirect sales. I recall there was a web site called “FLIR Direct” once but I am unsure if they were actually part of FLIR. They sold a lot of spare parts like eye cups, covers, straps and other common parts that could be changed by a user without opening the camera.Try to find spare parts that come from inside a FLIR camera or that FLIR do not consider “user serviceable” and you find yourself in a desert ! Nothing, no parts lists, no contact numbers for Spare parts and pretty much a dead end talking to FLIR Customer services. FLIR C.S. Will just advise to have the camera serviced at a fixed price of around £400 in the UK. That is their support model, not providing individual parts to customers.If you do find someone who is able to order spare parts from FLIR via their agent or service centre Status expect to receive really scary quotations. FLIR charge truly eye watering prices for spare parts. The side doors for one of my E40 cameras are damaged and a friend got a quote for me. Another friend in Canada got me a quote from their as well. The quotes........ £125 (each?) in the UK and CAN$450 (pair) in Canada !I know a service centre tech in Canada and he got me some quotes for spare PCB’s that I wanted for PM series cameras. The main PCB was £5K and the camera still had to go back to FLIR USA as the board FLASH came unprogrammed and calibration was required. Total cost was going to be £7K.FLIR are not set up for supplying small parts to customers as such a service can be quite involved, time consuming and expensive to operate. They prefer to work with official service centres and direct returns to their servicing facilities. The fees they charge reflect their business model and they consider £400 a good deal for many repairs when parts and time are considered. In your case though, it would not be a good deal even if calibration and cleaning were done.The only time I have managed to obtain spare parts from FLIR was when I became friends with a high ranking manager who kindly sourced some used parts for me from a workshop. There was no official spare parts path that I could take and he took pity on me !As you will see from above, you are highly unlikely to source anything but the most basic spare parts from FLIR customer services or their agents and expect to be charged very high prices to cover their administration etc. If at all possible, repair the parts that have failed. I repair plastic parts using a process of solvent welding where a highly volatile solvent is applied to the broken surfaces and the parts brought together. The plastic parts melt at the interface and are a superb strong repair, better than adhesive based solutions. Plastic Weld Solvent is available from model shops etc as it is used in ABS model making. It is the solvent you need and not the normal ABS cement.Fraser