Fluke pti120 image problems and fw update failure  - Page 1
Forum section: electronics / general

author: jord4231
author_rank: Regular Contributor
timestamp: July 22, 2020, 11:25:07 am
content: Hi all,Just wondering if anyone is able to update their fluke pti120 to v1.3 I've tried many times, It gets to the stage of "the firmware update is finishing up the meter will be ready for use shortly" and just will not go any further.Also It seems that the thermal image is out of aliment to the right by quite a bit (in comparison to the normal image it takes when you overlay it). Distance does not seem to have an effect (nor the distance setting.)

author: jord4231
author_rank: Regular Contributor
timestamp: July 23, 2020, 08:38:29 am
content: Found a fix for the fw update use the old software smartview.Apparently according to fluke the misalignment is because the two cameras are side by side makes sense but they are a long way out!

author: nixxon
author_rank: Frequent Contributor
timestamp: October 10, 2025, 04:01:17 pm
content: I just bought a second hand Fluke PTi120 for a reasonable price. This thread is old, but the subject is so relevant that I would like to follow up here.In september Fluke decided to sunset the cloud storage and other Wi-Fi capabilities of the PTi120. This means that some of the main benefits of this imager disappeared overnight.Is it still possible to update the FW of the PTi120 from v 1.2.9 to v 1.3.1 using older SmartView software and the correct .bin file? Does anyone know the correct SmartView version that would work and the correct .bin file to apply during installation? As of now I have installed SmartView v 4.3 with the following addons (from About SmartView): Ti2xx, Ti125,Ti125 (once more), Streaming, Video plugin and Visible light images plugin. (all plugin versions are 4.3.79.0)This camera is so bad in so many ways that I cannot believe how disappointed I would have been if I had paid $ 1000 for it.Are there any major benefits from updating the FW from v 1.2.9 to v 1.3.1? Is there a changelog available?Below is the very positive notice regarding sunsetting the product's WiFi capabilities and cloud storage (my underscoring). The file is labeled "Fluke Thermal Imager WiFi Optimization":September 19, 2025Dear Valued Customer,Fluke strives to provide improved workflows and solutions to our customers everyday, andpursuant to that goal,we are excited to announce a product update to streamline ThermalImaging workflows.Effective immediatly, the PTi120 Pocket Thermal Imager and TiS20+ / TiS20+ MAX ThermalImager will consolidate their Wifi connectivity options to hotspot connectivity, removing directconnection to the Fluke Connect Cloud. Fluke is simultaneously announcing the release of thenew Fluke Connect Mobile App, for both iOS and Android.These exciting product developments to both the Fluke Connect Mobile App and Fluke ThermalImaging line will streamline connectivity, enhance workflow outputs, optimize techniciananalysis, and improve global data security.Should you have any questions, please reach out to Fluke Technical Support, your local Flukerepresentative, or an authorized Fluke distributor.Sincerely,Yinzi WolinThermal Imaging, Business Unit Lead