Have you ever been shorted by Mouser or DigiKey ? - Page 1
Forum section: electronics / beginners

author: ThermallyFrigid
author_rank: Frequent Contributor
timestamp: October 01, 2021, 11:41:55 pm
content: Over the last 6 months I've been stocking up on items I need routinely.One items is NE555P and LM555 timers.Anyway, in one order I ordered a large quantity of them and set the box aside for later. The box contained several hundred other components.Today I went to get a few of the NE555P timers.....and there were none.Don't get me wrong. I do a fair amount of business with Mouser and trust them. Good company, good people imo.No one else has had access to the boxes over that time.Have you ever been shorted? Just curious if this is a one off rare occurrence or happens more often?In any event, I will do a thorough check in of every single item from now on.

author: T3sl4co1l
author_rank: Super Contributor
timestamp: October 01, 2021, 11:52:12 pm
content: Have seen incorrect components, likely at least one of each of pick error (repeat gets correct item) and inventory error (repeat gets the same incorrect item again). Not sure offhand if I've been shorted, partially (by just quantity) or a whole line item (that wasn't also on backorder, that happens from time to time).I'd say their performance is around 3 sigma, which is about what to expect from a human process. Most of the time it Just Works, but often enough some kind of error occurs.Oh, there was one that I'm not sure if it was a sale/stocking thing or actually mistaken, but I got double heatsinks on an order once. I wonder because they were stacked together in pairs, and maybe that was the intended UOM anyway... (I forget who from, might've been either (Mouser or Digi-Key).)Tim

author: jmelson
author_rank: Super Contributor
timestamp: October 02, 2021, 12:23:38 am
content: Digi-Key had somebody in the warehouse stealing parts about 5-10 years ago. I would get half of the ordered parts on cut tape. After reporting this to them for a number of orders the problem stopped. I guess they figured out who was doing it and fired them. I never had such a problem with Mouser.Jon

author: Psi
author_rank: Super Contributor
timestamp: October 02, 2021, 12:33:21 am
content: I had them send me a tube of expensive TO220 mosfets when I asked for 100 through-hole 1N4148 diodes once.Needless to say, they asked me to send those backHave also got some thermal fuses in error, but they didn't care to get those back. Would have costed more in return shipping than they were worth.I don't recall ever getting short-changed on qty of parts though. Just the wrong item delivered.But I do recall buying some part where the accessories were missing. Like a pot that was supposed to come with nut etc. But i'm pretty sure that was mouser not digikey

author: langwadt
author_rank: Super Contributor
timestamp: October 02, 2021, 12:37:09 am
content: Quote from: T3sl4co1l on October 01, 2021, 11:52:12 pmI guy I know who after getting the same incorrect item twice, gave up and ordered what was in stock plus the number he needed so they'd run out and restock with the correct item, that fixed it

author: ThermallyFrigid
author_rank: Frequent Contributor
timestamp: October 02, 2021, 01:40:55 am
content: It's too late to ask Mouser to do anything about it....but in case they have some kind of problem, I will likely call just to advise them of the incident.Meanwhile, I have to reorder NE555P chips....now they are ex-pen-sive (considering I'm buying them twice and will still have only half the chips)

author: ThermallyFrigid
author_rank: Frequent Contributor
timestamp: October 02, 2021, 02:33:01 am
content: OK........Confession time......I found them.They had slid under the bottom box flap and I had a lot of other stuff in the box....so even though I looked 3 times....yup...I missed em.Still, interesting to read your stories......and checking in every thing item for item when you receive them is still a good idea.

author: TERRA Operative
author_rank: Super Contributor
timestamp: October 02, 2021, 04:08:25 am
content: The worst I had from Digikey was two different parts swapped in their bags, I don't remember the parts specifically, but for example, the bag that should have had transistors had resistors inside and the transistors were in the resistor bag.Small heart attack for a second until I finished checking the packing slip where I ended up facepalming on behalf of the employee who packed the box.It was an incredibly difficult process to swap the parts back to their correct bags, but after a lot of perseverance I managed in the end.The only other thing is I am currently waiting on a couple SMD electro capacitors from Digikey that they said were in stock, but then found actually wasn't, so they are on back order.I ended up buying what I needed in my next order from Mouser. Not a big deal as it was only a few capacitors and there is a shortage going on, such is life.

author: Nusa
author_rank: Super Contributor
timestamp: October 02, 2021, 06:33:03 am
content: I just got a Mouser order today with half a dozen different items. Everything was there, but then I always check that first thing.

author: PartialDischarge
author_rank: Super Contributor
timestamp: October 02, 2021, 07:09:31 am
content: Quote from: Nusa on October 02, 2021, 06:33:03 amThey do that automatically via barcode reading on each bag as they are put inside the box. That mistake is easy to spot then, and thats why manual picking errors are what happens the most.

author: armandine2
author_rank: Frequent Contributor
timestamp: October 02, 2021, 08:33:34 am
content: My order for breadboards arrived the other day from Mouser - I didn't know that the BB1660s were two BB830s.

author: jpb
author_rank: Super Contributor
timestamp: October 02, 2021, 01:13:25 pm
content: I thought Digikey had failed to send a component - but on looking at the paper copy of my order I see I failed to order it!I've been collecting the parts for the DMTD board and today I've finally found enough time to stuff the board and so went through checking I've got everything and I'm short of the 0.0068uF film surface mount!Very annoying - entirely my fault, the trouble with doing this as a hobby is I order stuff in the evenings when I'm tired and in a rush.Now I'll need to find something else to order to make it up to £30 for free postage.

author: rdl
author_rank: Super Contributor
timestamp: October 02, 2021, 01:48:50 pm
content: One time I placed an order with Mouser for a number of items. All showed as being in stock. Turned out that one line item actually wasn't in stock. They back-ordered the out of stock item (a bunch of aluminum hex standoffs if I remember right) and shipped the balance of my order by UPS Ground as requested. The next day the missing items arrived and Mouser sent them out that same day, by Next Day Air at no extra charge. I actually received the back-ordered item before the rest of the stuff.

author: mansaxel
author_rank: Super Contributor
timestamp: October 02, 2021, 02:34:21 pm
content: I've always gotten exactly what I've ordered from Mouser. The last year there's been some very late in the process stock shortages, so am still waiting for some capacitors from Mouser and some pots from Elfa Distrelec. It's been several months for both, actually.Normally I avoid backordered things, but when it happens very late in my ordering process it's harder to avoid.But, as I wrote, the precision is awesome for the most part.

author: wizard69
author_rank: Super Contributor
timestamp: October 03, 2021, 12:01:27 am
content: This is an interesting question and I suspect most of us have had orders screwed up in some manner or another. I work industrial automation which means a wide array of vendors, worse than that is a massive corporate structure to navigate to get stuff ordered. This sometimes leaves you wondering who screwed up!As for Digi-Key, I’ve not had major issues with them for both work and personal orders. The biggest issue seems to be back orders when the indications where that quantity shouldn’t be a problem.The biggest problem I’ve run into is with products shipped that did not match the description. An example here is MSC sending brass material when plain steel would have done. There inventory database was screwed up and needed fixing. In the end my biggest problem isn’t external but internal, for example a purchase request being split up going to more than one vendor I have no idea how that was justified as half the order went to a vendor that doesn’t do electronics.Your safe bet is to inspect a shipment upon arrival. Be careful there too as things can get lost in the unpacking. Even if everything is there inspection for damage should be done. Yes this can be a pain but incoming inspection is very important.

author: Jwillis
author_rank: Super Contributor
timestamp: October 03, 2021, 12:16:17 am
content: I haven't used Mouser but Digikey has always been good to me . They always help with my questions and always ready to resolve any problems . I did receive some "faulty" chips but they replaced them without a problem . Turned out they were mislabelled so the max supply voltages were much lower then the ones I ordered. Ah well sh** happens.

author: radar_macgyver
author_rank: Frequent Contributor
timestamp: October 03, 2021, 05:44:11 am
content: I didn't have trouble with either for years, but of late I've seen a few screwups by DK. Once they sent me heatsinks instead of connector housings. When I reported it, they sent me more heatsinks. This happened a third time before they finally sent me the right part. I have a bunch of heatsinks now (they didn't want them back). I guess this was an inventory error.More recently, they sent me an extra part, it was a whole reel of a chip I didn't order. I called them and reported the mistake, they arranged an RMA - for a completely different part. They eventually sent me the right RMA, but billed my organization for all the extra parts. Le sigh.I guess they must be short staffed like everyone else.

author: Photoman
author_rank: Regular Contributor
timestamp: October 03, 2021, 09:10:07 pm
content: I had similar problems with DK. Bought a few packs of 5 led holders, only received 1. Chips were sent without the ends of the tubes being capped.Some random right angle headers thrown in a bag of connectors, which was welcomed albeit odd. Just glad they didn't short me on the connectors.It could be a lot worse all things considered.

author: joeqsmith
author_rank: Super Contributor
timestamp: October 03, 2021, 09:27:46 pm
content: I've used Digikey for many years and have only ran into two problems. The worst, they changed my account to a business and refused to change it back. This really made a mess of things and IMO, someone should have lost their job over it. I had them close my account that I had had for 20 some years? I waited several months to make sure they didn't send any emails, then started over. The only other problem was they sent me an empty bag once. Guessing the parts fell out during packing. They replaced them without any hassle.Problem now is just getting parts.

author: richnormand
author_rank: Unknown
timestamp: October 03, 2021, 09:52:56 pm
content: About 10 years ago I did a large order from Allied. Got shortchanged on the whole order!!!Got it and the box looked kind of small for the order. On opening it was obviously was not my order!Fortunately the packing sheet inside gave the coordinates of a shop situated about 20 minutes from me.Took some photos for my records and drove to the place, gave them the box and explained the situation. They were most grateful as this was time sensitive for them.Contacted Allied. No need for the photos they said, "We will take care of it", and got my stuff expressed delivered a few days later.Sh*t will happen but you remember when a company you dealt with makes things right.It's not about when you fall it's about how you get back up.Lots of orders from Digikey, Mouser and Electronics Goldmine, etc... never had an issue. UPS Canada however is a different story. They are on my blacklist....

author: Jwillis
author_rank: Super Contributor
timestamp: October 03, 2021, 10:13:48 pm
content: Quote from: richnormand on October 03, 2021, 09:52:56 pmYou and Me both . OMG they are soooo stupid .