logitech c500 webcam no picture  - Page 1
Forum section: electronics / general

author: sony mavica
author_rank: Frequent Contributor
timestamp: February 14, 2016, 10:08:36 am
content: im running windows 7 64-bit home premium the webcam installs fine but shows no picture no matter what app i try use the camera in but the mic is working fine ive tried deleting the drive installing it again tried the lws251.exe logitech software with no luckthe camera dose work as i tested it on my old vista laptop and its working fineis there anything i can try i would like to get this webcam working on my computer if possible

author: lapm
author_rank: Frequent Contributor
timestamp: February 16, 2016, 08:21:06 am
content: Clearly it docent install fine. Check manufacturers website if its even supported under windows 7.

author: Mechanical Menace
author_rank: Super Contributor
timestamp: February 16, 2016, 08:58:58 am
content: Unsigned driver maybe?

author: crispy_tofu
author_rank: Super Contributor
timestamp: February 16, 2016, 10:39:42 am
content: Different USB ports/hubs?Here's a link to the drivers if you don't have them:http://support.logitech.com/en_za/product/13-mp-webcam-c500#download

author: sony mavica
author_rank: Frequent Contributor
timestamp: February 18, 2016, 12:57:43 am
content: Quote from: crispy_tofu on February 16, 2016, 10:39:42 amtried plugging it into the usb port on back of my pc still not working

author: strangersound
author_rank: Regular Contributor
timestamp: February 18, 2016, 04:29:37 am
content: I have a Logitech QuickCam Communicate MP, and the software always seemed to get corrupted over time and needed reinstalled. The last time I did it was recently. After reinstalling the software, I couldn't get the software (or the computer for that matter) to recognize the webcam. It would report no webcam detected, no matter which usb port I used.(I finally fixed my issue was after I took my small knife and cleaned the usb contacts on the cable's connector. I think that was the problem, rather than the software. You might try that. The contacts weren't dirty or appeared to have any issue, but after I scraped a bit, the computer then recognized it when I plugged it in. But you say it works fine on your other machine, so I'm not sure that would help.)lws251.exe is what's specified for your model. Mine specifies lws110.exe. Both webcam models support 7, and appear to be the same type of webcam, so I'm guessing the drivers differ. The software is the same, because I installed both trying to fix mine. I grabbed the wrong one the first time just guessing which version I needed, but they both installed the same software webcam program. But the software downloads both have a list of supported products for each version of the software, and yours doesn't show up in the lws110.exe list, and mine doesn't show up in the lws251.exe list, so the versions very well could be tied/programmed to the specific products.I didn't clean the contacts before I uninstalled lws251.exe, so I'm not sure if trying the different version would work. I was waiting for the lws110.exe when I decided to clean the contacts on the cable, so I assumed that was the issue. But you might try using the other software version if you still don't have any luck. The worst that can happen is it won't recognize the device. If so, just uninstall the 110 version and go back to the lws251.So try reinstalling the software and if that doesn't work, maybe try other versions of the software. I threw mine across the room more than a few times, but that never seemed to do much. That webcam really soured me on Logitech products, I know that much.