Shipping Electronics to France - bad experience with delivery - Page 1
Forum section: electronics / general

author: paf
author_rank: Regular Contributor
timestamp: January 25, 2019, 11:04:43 am
content: So, the "electronics"was a computer (laptop) and the firsts rule of shipping is packing very well.1) First layer of plastic foam.2) A neoprene envelope (sleeve) around the plastic foam.3) More plastic foam.4) A very strong cardboard box (taken from an Yaesu 7800 radio ) closed with duct tape.5) Plastic bubbles.6) A second cardboard box also closed with duct tape.The French Post managed to "damage it" and now don't deliver the package or send it back...So, next time I will go there to deliver it in person...

author: nsrmagazin
author_rank: Regular Contributor
timestamp: January 25, 2019, 12:42:50 pm
content: What is the question exactly?If they don't return/deliver it in time, forget about it. Things happen in all companies, including the post, someone broke it, opened it, stole it or etc.

author: Domagoj T
author_rank: Frequent Contributor
timestamp: January 25, 2019, 01:46:38 pm
content: Perhaps you have seen in the news in the last few weeks there were couple of incidents with container ships. Every time I see a container floating in the ocean I think to myself "That better not contain my $1,25 for 100pcs of buttons from China!"Reasonable packaging will not save your parcel from extreme cases of truckranoverititis.Shit happens, that's why postal services offer insurance.

author: Mr. Scram
author_rank: Super Contributor
timestamp: January 25, 2019, 01:55:28 pm
content: Quote from: paf on January 25, 2019, 11:04:43 amAre you saying they confiscated the goods?

author: MrMobodies
author_rank: Super Contributor
timestamp: January 25, 2019, 02:23:43 pm
content: Did you get insurance with it?I expect that for any value like that on delivery or it is sellers risk and a lot of messing about with the customer.

author: paf
author_rank: Regular Contributor
timestamp: January 25, 2019, 03:30:59 pm
content: Another mistake: no insurance. My fault.Situation:French post says: "there was an incident" with the package, and they won't deliver it or talk with the recipient.My post office site says: "Package was destroyed according to my orders".My hint: somebody has put his paws on it...

author: Mr. Scram
author_rank: Super Contributor
timestamp: January 25, 2019, 03:39:55 pm
content: Quote from: paf on January 25, 2019, 03:30:59 pmWas it a modern laptop?Considering they never delivered your package, I guess they at least owe you your postage fees.

author: Domagoj T
author_rank: Frequent Contributor
timestamp: January 25, 2019, 03:50:39 pm
content: Quote from: paf on January 25, 2019, 03:30:59 pmUnfortunately, since no insurance, you are likely never to see any meaningful compensation, but if you feel like pushing it and have nothing better to do in your life ask them to see a document where you request the package to be destroyed.

author: nsrmagazin
author_rank: Regular Contributor
timestamp: January 25, 2019, 07:29:50 pm
content: Also don't do it with hatred first and change your courier or find the person responsible for them, if you look up on goolge you should find similar problems and which agency to complain to.

author: Benta
author_rank: Super Contributor
timestamp: January 25, 2019, 08:18:47 pm
content: Not knowing if you're in Ouagadougou, Antananariva, the Antarctic, Paris or Berlin kind of makes it hard to respond to your issue...

author: Mr. Scram
author_rank: Super Contributor
timestamp: January 25, 2019, 08:21:37 pm
content: Quote from: Benta on January 25, 2019, 08:18:47 pmHe's explicitly talking about the French postal services. How much more information do you need?I don't understand why people here insist on knowing people's location when it's no use for the discussion at hand.

author: janoc
author_rank: Super Contributor
timestamp: January 25, 2019, 10:41:51 pm
content: Quote from: Mr. Scram on January 25, 2019, 08:21:37 pmWell, it actually does matter - that he/she talks about French post not delivering/destroying something doesn't necessarily mean that the French post is actually the place to demand compensation from, especially when the OP talks about "shipping electronicsTO FRANCE" - i.e. they are outside of France.If they sent it e.g. from the UK to France and the French post has messed up, the place to demand compensation from would be the Royal Mail in the UK - i.e. the place where you have mailed the package from, not the French post.And even if he/she was in France it would matter because the various rules are different between continental France (mainland + Corsica) and the overseas departements (e.g. Tahiti or Mayotte).So yes, knowing where the OP is relevant for questions like these, that you don't understand it is only your problem, I am afraid.An re OP's problem - if you didn't take insurance then good luck dealing with La Poste ... You could write a complaint but expect months until you get a reply (if any) and they will refund you the postage costs at best. Without insurance they are liable only for some token amount. If you have mailed this from outside of France, then demand compensation from the local post office where did you mail it from (you did keep the ticket, right?).The package didn't need to be stolen, that isn't that common - and in that case they wouldn't tell you there has been an "incident", the package would just disappear, with no trace. When the post says it has been destroyed that's either because there has been an accident of some sort (package falls off a conveyor and gets run over by a forklift ...) orbecause there was a problem with the delivery and you didn't tell them to ship the package back.(or they misunderstood the instructions - had that happen to me before). Then they may destroy it as well.

author: Benta
author_rank: Super Contributor
timestamp: January 25, 2019, 10:54:14 pm
content: Quote from: Mr. Scram on January 25, 2019, 08:21:37 pmNo one here insists on knowing people's whereabouts. But in this case, knowing where the shipment originated and how it was shipped could make quite a difference.

author: Mr. Scram
author_rank: Super Contributor
timestamp: January 25, 2019, 11:45:28 pm
content: Fair enough. I may have knee jerked a bit there.

author: mac.6
author_rank: Regular Contributor
timestamp: February 12, 2019, 08:43:15 am
content: First there is no uninsured postal service in France, it's starting at 23€/kg compensation.But if it's a delivery from universal postal service, then only the insurance from originating country applies. So if you didn't insured it, it's uninsured.most little things I order from china comes trough universal posting service, nearly 0% loss rate over years, YMMV.