Keysight - Generated Wrong Licence  - Page 1
Forum section: electronics / testgear

author: ralphrmartin
author_rank: Frequent Contributor
timestamp: April 16, 2017, 11:57:37 am
content: I've just done something bad.I've bought an MSOX3024T with the DSOXT3APPBNDL.When generating the licence file, I mistakenly entered the model as DSOX3024T rather than MSOX3024T, and now the generated licence file tells me it is not valid for my scope.Does anyone know how I can cancel my incorrect licence request, and get the correct one?Or will I have to contact Keysight support?

author: HighVoltage
author_rank: Super Contributor
timestamp: April 16, 2017, 12:24:05 pm
content: Quote from: ralphrmartin on April 16, 2017, 11:57:37 amMost likely yes.I think they will cancel your license so you can assign a new one.

author: bson
author_rank: Unknown
timestamp: April 17, 2017, 01:05:13 am
content: Yup, contact KS support.I hate their license generation system where an instrument is a "host" and whatnot. Very confusing.

author: tautech
author_rank: Super Contributor
timestamp: April 17, 2017, 01:48:49 am
content: Quote from: bson on April 17, 2017, 01:05:13 amSo if the instrument is "online" shouldn't that eliminate some error risk ?Is it not a case of telling the license file page just what you want with a click and it just does the rest ?

author: bson
author_rank: Unknown
timestamp: April 17, 2017, 03:41:01 am
content: Quote from: tautech on April 17, 2017, 01:48:49 amYou enter an entitlement certificate into the software manager. This lets you create a license. A license is then permanently assignable to a registered host. After you've assigned it (they call it a subscription if I recall) you can go generate a downloadable file, which you put on a USB stick and load up on the instrument. Or something like that; it's been a while. Of course it's only complicated because Keysight didn't implement a simplified interface. As in: go to a registered instrument, click the "+Option" button, enter numbers or upload file, click okay, then hit download to get a license key to install on the instrument. (Or, from the +Option dialog if you don't have one, go buy one and have it auto-appear as soon as they receive payment.) Their system is complicated because everything is a different piece entered separately, with different terminology you can only guess what it refers to, and then need to connect all these bits together, again described in their own random terminology. I'm not sure it even prevents you from assigning say a DMM digitizer option to an SA... hopefully it can verify the license and instrument belong together before you waste it.

author: ralphrmartin
author_rank: Frequent Contributor
timestamp: April 17, 2017, 04:57:14 am
content: There are several ways this could be better:(1) Why have to input the instrument type as well as its serial number? Surely Keysight ought to be able to figure out the instrument type from the serial number, or look it up in a database?(2) If you don't do that, use some kind of checksum to prevent input of wrong combinations of model & serial, transposed digits, etc.(3) Better mechanism: why not plug in an empty memory stick into the instrument, which then writes the needed info to the memory stick, which you then upload to Keysight, and they then send you the licence file in return, to avoid the chance of mistyping, or other mistakes?(4) I ordered the options with the scope. Why couldn't they install them at the factory?(5) If you don't do any of that, at least have a link for "I entered my license info wrong, please assist" on the website.

author: ralphrmartin
author_rank: Frequent Contributor
timestamp: April 17, 2017, 05:02:30 am
content: Quote from: tautech on April 17, 2017, 01:48:49 amMy scope only has USB, not Ethernet, but in principle, yes, something like this could still work, and probably should, although they would need Windows / Mac / Linux drivers etc. Writing the info to a USB stick is probably easier for them.

author: tautech
author_rank: Super Contributor
timestamp: April 17, 2017, 05:09:13 am
content: Quote from: ralphrmartin on April 17, 2017, 04:57:14 am3 sounds like a great idea but it would need a change in FW.Options that I provide require a SN# and a scope ID# from which they generate the option hexadecimal code and I must pay for it before I receive it before forwarding to the customer.Scope SN and ID need be manually typed, copied & pasted etc as well as the option code and #3 could negate this and the possible error risk.Edit#4A distributor might have base models in stock but without options BUT we can still dispatch a unit without those options and email the customer with enable codes when we receive them from the factory.The last SSA3kX I sold the customer bought 2 options with the unit that were forwarded to him a few days later by email.

author: Keysight DanielBogdanoff
author_rank: Unknown
timestamp: April 18, 2017, 03:35:22 pm
content: Definitely contact your local support center, we'll get you taken care of!

author: ralphrmartin
author_rank: Frequent Contributor
timestamp: April 18, 2017, 04:34:29 pm
content: Quote from: Keysight_DanielBogdanoff on April 18, 2017, 03:35:22 pmWell, I have to say the local support center were indeed responsive and helpful. They generated and sent me a correct license file later the same day, after the Easter break was over. Full marks for support!Thanks Daniel for your input too.