Fluke 289 from UK-RS issue - Page 1
Forum section: electronics / general

author: Beginer
author_rank: Newbie
timestamp: May 31, 2013, 06:26:33 pm
content: Hi guys!(Sorry For wrong spelling).On 2013.05.25 i bought Fluke 289 Multimeter & FVF Software kit from uk-rsonline.com shop with RS calibration and fast delivery.They charged me 20 pounds and guaranteed to next working day but the item arrived on Thursday.Now am checked the firmware version 1.12 and i have an issue with data logging if IR port get some light on top.I know if the firmware will be change to 1.16 then problem fix it.But i can't do it because i need the warranty(1 year shame).I called customer services and they said i have to send back but I think if the firmware version will be change then need new calibration.They said "yes but we will charge you."I don't understand because i think the calibration is including in the warranty.Why they like to charge me again?Please somebody help me what can i do?Thank you

author: Mr Smiley
author_rank: Frequent Contributor
timestamp: May 31, 2013, 06:58:15 pm
content: Read up on UK distance selling laws.If you paid for next day delivery and they didn't deliver the next day, then they are in breach of contract and must pay back the extra over normal postal charge.If the item they supplied has a known fault, in your case the unit requires a firmware update to correct an inherent fault, then the unit is not fit for purpose and under that condition you have the right to return the item and demand a full refund and both return and original postage to be reimbursed.You must notify them in seven days from the day your receive the item, either in writing or by email or phone, by phone take down the name and time of the person you talk to, you do not have to return it in those seven days, but within a reasonable time, in the UK they assume 30 days as reasonable.

author: Beginer
author_rank: Newbie
timestamp: May 31, 2013, 07:17:23 pm
content: Tomorrow i will call them again.Thank you very much.

author: KJDS
author_rank: Super Contributor
timestamp: May 31, 2013, 07:45:52 pm
content: There are two legal routes under UK law. The first is the distance selling regulations. Buy something from a company that sells at a distance without you seeing the goods, you can return for a full refund (less postage) if you send it back within seven days of receipt even if the item is exactly as you thought it should be, but you just changed your mind you are still entitled to a full refund.You can also use the Sale Of Goods Act (SOGA), which states that goods and services must be fit for purpose and of merchandable quality. In this case they have to repay your postage costs, however it is your responsibility to return it to them and they have the right to fix it and send it back to you.IANAL, but that is a brief summary of the law in the UK as I understand it.

author: Nermash
author_rank: Frequent Contributor
timestamp: May 31, 2013, 08:15:11 pm
content: Firmware update to 1.16 will not affect calibration. Also, it shouldn't invalidate your original warranty.

author: plesa
author_rank: Frequent Contributor
timestamp: May 31, 2013, 08:27:52 pm
content: As others said, it should not affects warranty.Two weeks ago I purchased another 289 (bare) from Farnell and it also has 1.12 firmware version.

author: Mr Smiley
author_rank: Frequent Contributor
timestamp: June 01, 2013, 01:26:21 am
content: Hi KJDS,You don't have to return it within seven days, you just have to tell them you don't want it up to seven days from the day you actually receive the item, you have 'a reasonable period of time', which is considered 30 days in the uk to return the item.You do not have to return it in it's original packaging.It is illegal to charge a restocking fee of any kind.If the item does not do what it is advertised as doing then it is not fit for purpose and you can demand full refund of item cost, original postal costs and any costs you incur in returning the item. I.e, the law says the customer must not be out of pocket. This also applies to goods faulty on receipt.After the seven days, you have 6 months to return the item if faulty and demand a refund or repair, you only have to accept one repair, if the fault occurs again, you can demand a pro-rata refund.you do not have to prove a fault is not inherent, ie known by the manufacturer.The only time the above do not apply is if you have something made to spec, ie a dress or one off item which can't be purchased off the shelf.Just as a little more, if you order something and never receive it, it is not your responsibility to try and trace the item. Until it is in your hands, the parcel is still the responsibility of the seller and if lost the seller must repay the full costs.And another ps, none of the above, at the moment ( there gonna change ) apply to software or CD/DVD's, unless that is the packaging has not been opened.

author: Beginer
author_rank: Newbie
timestamp: June 06, 2013, 08:18:02 pm
content: Hi guys!I called rs and they said i can change the firmware on my multimeter without lose the warranty because this is an update.After when i changed the firmware then bug is fix it.Thank you very much guys and many thanks For Martin Lorton's video blog For help to change the firmware.Regards Beginer