Run around the ring, my E-Bay account has been suspended, without reason given. - Page 1
Forum section: electronics / general

author: Ampera
author_rank: Super Contributor
timestamp: February 06, 2018, 02:17:22 am
content: Right, so I've had this account for probably less than a week, have only ever made three purchases on it, and I have never sold anything on it. Nothing says an amount is overdue, and all payments have been made to all I have purchased. The email I received says nothing about why I have been suspended. I have a few theories why, but at this point I have no clue what to do and am asking for a bit of help from people more experienced than I with this bullshit.So, this is the sum of what I got from Ebayhttps://prnt.sc/iaoqfpTells me nothing, even though they say they are supposed to give you a reason for suspension, they don't tell me what I can do, or where to do it.Anyways, calming down, I also got two emails before the one about my suspension. They both said that my two recent orders were canceled (even though one already shipped, and they are both paid), but on my account when I look at the items, nothing says it's canceled. I can't check my account status, as when I do so it says I don't have an account, or it's suspended.So what do I even do with this? The only idea I have is I used a masked blur email for this account. Does E-Bay just have a policy against these emails, even for buyers? If this is the case, what is the suggestion for what I do?Thanks for any help, I find it stupid that they just don't tell me what the hell happened or how long the suspension is for.

author: Whales
author_rank: Super Contributor
timestamp: February 06, 2018, 02:21:29 am
content: QuoteWhat exactly do you mean by this? An email address prefix, a temporary email from a normal host or a temporary email from a host dedicated to making disposable accounts?If the very last option: they might be mass-suspending accounts on these addresses. Buyers can scam just as much as sellers can -- fake purchases and bids (that later get reversed) cause headaches for the sellers.Not being given a reason for the ban is a sign of our times. We're no longer in the 'coal age' we have sat in for the past few decades, we're now in the 'complicated code and uncaring companies' age.

author: Ampera
author_rank: Super Contributor
timestamp: February 06, 2018, 02:23:38 am
content: Yeah, it's a masking service for emails, it's permanent.The issue is they don't give me a way to do anything, and I need to know when and how I can make a new account, or replace the email with my main one.

author: Whales
author_rank: Super Contributor
timestamp: February 06, 2018, 02:28:12 am
content: Do you need this account? Can't you register a new one?

author: Ampera
author_rank: Super Contributor
timestamp: February 06, 2018, 02:29:55 am
content: Quote from: Whales on February 06, 2018, 02:28:12 amIf I could, I would, but they state they will ban any other associated account. So I assume that means if I throw my same card number in, on the same IP, that account gets the axe too. So that would be really bad if it's on my real email.

author: cdev
author_rank: Super Contributor
timestamp: February 06, 2018, 02:31:56 am
content: what is a "masked blur" email account?

author: Ampera
author_rank: Super Contributor
timestamp: February 06, 2018, 02:34:03 am
content: Alright, it's this service from Abine I use regularly. Blue is a password/email manager that not only keeps track of that stuff, but will also generate a proxy email that relays all messages sent to it to another account. This way if something gets too spammy, you don't have to risk tainting your primary account, and you can just disable. Since E-Bay spams like a Hormel factory on overdrive, and because it's honestly instinct at this point for any brand new accounts, I used one of those.

author: Ampera
author_rank: Super Contributor
timestamp: February 06, 2018, 02:36:55 am
content: Again, it was more of a habitual thing than anything. This doesn't do me any good now, though.

author: cdev
author_rank: Super Contributor
timestamp: February 06, 2018, 02:50:31 am
content: Look at it from ebay's perspective.They have tons of fraud going on. You pushed the button that said fraud to them.

author: Ampera
author_rank: Super Contributor
timestamp: February 06, 2018, 02:53:29 am
content: I'm not saying I don't blame them, I'm just saying I need a way to fix it.Either way, I'm on the phone, hopefully I can just write this down in the book as something to never do with E-Bay. I guess there's always a first time to screw up. Thanks for all help, I will report my results.

author: Ampera
author_rank: Super Contributor
timestamp: February 06, 2018, 03:00:16 am
content: Yeah. That's what that was.I'm old enough to have bank accounts, should be old enough to use E-Bay.Anyways, problem solved, I can just do it in my parent's name, should be fine. Thanks for help.

author: amspire
author_rank: Super Contributor
timestamp: February 06, 2018, 03:09:00 am
content: Just ring the eBay customer support number and ask.If you go to the Contact Us down the bottom of the page, you go to a page that asks for the help topic you need.Select AccountAccount Restrictions and Selling LimitsSuspended eBay Account.Then they give a phone symbol to call them.Right now, the waiting time is 1 minute in the US.

author: Ampera
author_rank: Super Contributor
timestamp: February 06, 2018, 03:40:25 am
content: As I have said, the issue has been resolved. I called them up, and they stated it was an age issue. That was a genuine email, and indeed they did not say jack.

author: fourtytwo42
author_rank: Super Contributor
timestamp: February 06, 2018, 07:23:21 am
content: Quote from: TwoOfFive on February 06, 2018, 02:34:03 amI have been an Ebay user for years and never experienced spam. I am glad they suspend dodgy Email accounts, I would want a buyer who disapears on me. Try being a normal user!

author: CNe7532294
author_rank: Regular Contributor
timestamp: February 06, 2018, 08:33:19 am
content: Quote from: fourtytwo42 on February 06, 2018, 07:23:21 amFixed that for you. But ya I agree. I sold things before and got somewhat burned. Not badly only $50 for a cleaning/tool kit but that was more than enough to increase my stress on say the $1000 items I had for sale. For example, photo-multiplier tubes like ITT's MX-11769 for a PVS-14 NV monocular. I didn't need that stress of money loss when I had to be stress out already about ITAR compliance/refusing foreign buyers.On the flip side I could understand why the original post would want to masked their email given today's day and age of gathering personal spending habits data. That stuff is really scary. Sometimes I believe that bidding has become much worse since they know on history you'll go for an item in auction among other things. Still, there are better ways to avoid tracking than offering a fake or forged piece of personal info.

author: CatalinaWOW
author_rank: Super Contributor
timestamp: February 07, 2018, 03:47:35 am
content: So OP violated Ebays terms, which you agree to on sign up. And they cancelled. And now he proposes to violate them again by misrepresenting himself as his parents.I think Ebay's reason for the age limit is to assure that the members are old enough to be held in a binding contract (note that I am not a lawyer and anything I say is even less meaningful than what a lawyer might say on this or any other legal issue.)Sounds like a pretty good reason to me.

author: Ampera
author_rank: Super Contributor
timestamp: February 07, 2018, 05:18:46 am
content: Quote from: fourtytwo42 on February 06, 2018, 07:23:21 amAs CNe7532294 stated, it wasn't an intentional act of malice, and I understand E-Bay's decision. What I don't understand, and what was the source of this entire issue, is the bullshit decision to just straight up leave me hanging and tell me nothing about why the account was suspended.Quote from: CatalinaWOW on February 07, 2018, 03:47:35 amActually the suspension was apparently for a lack of verified details. The terms, I wasn't aware there was an age restriction, and it's a repercussion I accept for accepting things I do not read.Now, this business of you claiming I am coming back for a second, and now intentional shot. When I say, do this in my parents name, I mean I, with the agreement of my parents, state that they are currently undertaking the responsibility of my potential misactions through E-Bay. They would be legally bound to the contract, but one that affects them for my actions on the service. The question of the legitimacy of this action, from former, similar experiences, and from asking the service representative, is perfectly legitimate and is the same thing as having your parents sign into a bank account with you. They undertake financial responsibility, giving you effective freedom to use the service on their necks.Apologies for the harsh nature of this post, and I understand this sources from a lack of context and information given about what I said, but I am by no means intentionally misrepresenting anyone. As for me violating the agreement before, as stated the contract was never legally binding in the first place, so my mis-care given towards the issue came at the maximum penalty of exactly what happened, a risk I was willing to take and accept the repercussions of, the only thing I was not expecting, and indeed not happy about is the way the situation was handled on their end in effectively leaving me in the dark against their own policy, but whatever, they can break their policy as they like.I consider this issue solved. Accounts are not needed on E-Bay to buy things which is something I should have considered earlier. The account is signed in my parent's name so all financial responsibility in such case will be on them, an arrangement that has been offered from a mutual acknowledgement of trust.The sole purpose of this thread was to ask why I got absolutely nothing in terms of explanation from E-Bay. The masked email was not used to scam or misguide anyone. My name and personal banking information was on the account, so it was by no means a method of hiding my identity, it was just a cheap and easy method of having a tiered inbox. I'd offer everybody here to try Blur as it's actually a very decent service in it's own right. They also offer things like burner cards that can be made instantly and can't be overdrafted past the amount you allow, and they also allow masked numbers, so you can do this, just with a phone instead. The added caveat is that all services are incoming and reply only, as far as I know (I have never used masked phones). You cannot send messages through a masked email without it being a reply.

author: CatalinaWOW
author_rank: Super Contributor
timestamp: February 07, 2018, 01:10:03 pm
content: Got it, and my apologies for the harshness of my comment.Your comment on the dangers of agreeing to conditions without reading them is appropriate for all of us.