Hopeless service from Avnet online store - Page 1
Forum section: electronics / general

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: May 04, 2017, 07:19:52 am
content: So I wanted a part next day, and there wasn't any stock at RS, Farnell or TME.Avnet had stock, and I'd used their online store a few years ago & it was fairly quick.I thought that being based in Europe, I might get parts next day. They seemed to have revamped their site and acquired a new logo since I last used it, so had to create a new account.Placed an order with Digikey as well as a backup.2 days later they email to say the order was blocked as they didn't have full address details ( which I had already entered on their site), and VAT number which their site hadn't even asked for) .

author: loveny
author_rank: Newbie
timestamp: May 04, 2017, 08:09:47 am
content: Why didn't Farnell/element14 show (and be able to get) the stock, seeing as they're the same company now?

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: May 04, 2017, 08:44:02 am
content: Quote from: loveny on May 04, 2017, 08:09:47 amFarnell don't stock that part, but on searching, they give a link to the part at Avnet

author: tszaboo
author_rank: Super Contributor
timestamp: May 04, 2017, 09:21:27 am
content: I buy stuff from Avnet. I never went on their online store, not even registered. There is this guy, I send him a mail, I would like this, he sends me a quote. They still use the usual supply chain business methods. I'm afraid, you have to pick up the phone, maybe meet a guy, explain business, smile, and wait days to get everything done. In return, you get the "good price".

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: May 04, 2017, 09:36:38 am
content: Quote from: NANDBlog on May 04, 2017, 09:21:27 amI do that as well, via EBV, for production stuff like the 58,000 LEDs I ordered recently, but it sometimes takes a couple of days to turn a quote round, and they only do full reels - I wanted to get a few parts the next day for a prototype.Also the last order was delayed by the bean-counting dept as I'd not ordered for a while and they'd made my account "dormant" so took another couple of days to fix.Their previous online store, AvnetExpress used to work just fine - seems the rebranding has broken something.Avnet used to be even worse - before the days most distributors took card orders, I had a lot of hassle getting them to take a £3K order - they wouldn't do a pro-forma or take payment in advance, and wouldn't set up a credit account as I had no history.

author: tszaboo
author_rank: Super Contributor
timestamp: May 04, 2017, 10:21:09 am
content: Quote from: mikeselectricstuff on May 04, 2017, 09:36:38 amSame, through EBV. For prototype, I usually just ask the guy for some samples. So far, if the cost is reasonable, no payment, and I get it in a few days. Sure, it is slower than Farnell or Digikey. Probably I would be annoyed if it would be for me, but this way I can just watch Youtube or something at work while waiting for mission critical stuff.

author: tszaboo
author_rank: Super Contributor
timestamp: May 09, 2017, 10:15:59 am
content: Any luck getting your components?

author: tggzzz
author_rank: Super Contributor
timestamp: May 09, 2017, 11:24:08 am
content: Quote from: mikeselectricstuff on May 04, 2017, 09:36:38 amLucky you. My experience:order two components A (common, in stock) and B (Avnet single source, 3 weeks delay)order accepted, confirmation email receivedIhappento check order on the website a few days laterB as before, but A now ~4monthsdelay, whole order pausedzero information pushed to me about changed status; that's unacceptableafter some difficulty, cancel A and order shippedThat's a rare,but predictable, completely avoidable chain of events which theychosenot avoid. I now avoid AvnetExpress

author: ebclr
author_rank: Super Contributor
timestamp: May 09, 2017, 11:45:48 am
content: Sounds like "Vapoorware"