Non Authorized Agilent reseller - Page 1
Forum section: electronics / general

author: MrRedHat
author_rank: Unknown
timestamp: July 05, 2013, 04:35:46 pm
content: I’ve been looking at Agilent scopes and I’m wondering, what happens if I buy an Agilent scope and they aren’t an authorized Agilent reseller. Does Agilent not honor the warranty or anything?

author: nanofrog
author_rank: Super Contributor
timestamp: July 05, 2013, 09:42:50 pm
content: Here in the US, Fluke is able to, and has denied warranty coverage in some cases for meters that weren't purchased through unauthorized retailers/distributors (not others, which makes it very confusing IMHO; figure those individuals got really lucky).Given you're in the US, I'd figure for worst case, and expect Agilent to do the same (unless you actually live in a state that voids such language; thus far, I'm not aware of any that do).

author: mikeselectricstuff
author_rank: Super Contributor
timestamp: July 05, 2013, 10:01:05 pm
content: If you buy from any source, you should get a written statement of warranty - any claim would be against them, and if they claim a manufacturer warranty & the manufacturer doesn't uphold it, your first claim would be with the seller for misrepresentation.Obviously if the seller is overseas it complicates things somewhat.

author: nanofrog
author_rank: Super Contributor
timestamp: July 05, 2013, 10:35:23 pm
content: Quote from: mikeselectricstuff on July 05, 2013, 10:01:05 pmAssuming new equipment, if there's a right-of-return with the seller in the US (and they don't own the trademark name = responsible for warranty claims), it's not usually the entire warranty period. Might see 30 - 60 days through the vendor for T&M equipment for example, but most items would be perhaps 14 - 30 day range (aka "Satisfaction Guarantee" type of wording). There is usually a restocking fee if it's not damaged in such cases, and the buyer almost always pays shipping in both directions.If damaged, the buyer still typically pays the return shipping if it's not a local vendor, and once the RoR period is expired, it would have to be shipped at the buyer's expense to the manufacturer for a warranty claim (there are instances where the Authorized Retailer is responsible for warranty claim repairs, but isn't all that common as a general rule; buyer is still responsible for transportation costs, whether local or shipped in; once repaired/replaced, return shipping to the owner is usually covered by the manufacturer).I'm under the impression that in the UK, the seller is responsible for returns as a general rule rather than having to send the product directly to the manufacturer. Is the case, or is it more complicated/involved than that?

author: nctnico
author_rank: Super Contributor
timestamp: July 05, 2013, 11:32:57 pm
content: The EU enforces much stricter rules. Two years of full waranty and then a period in which the seller is responsible to ensure the product functions for the expected lifetime. Several US companies like Apple and Dell already lost several lawsuits and had to pay large fines (IIRC Apple had to pay over a million dollars) for not adhering to EU warranty regulations.

author: Hydrawerk
author_rank: Super Contributor
timestamp: July 06, 2013, 12:07:35 am
content: I wanted to buy my DSOX2002A from a non authorized dealerhttp://www.elexbrno.czand they didn't want to give me the free options - DSOXDVM and DSOX2WAVEGEN.So I had to buy from Farnell.

author: nanofrog
author_rank: Super Contributor
timestamp: July 06, 2013, 12:17:11 am
content: Quote from: nctnico on July 05, 2013, 11:32:57 pmDoes the purchaser have to return it to the seller/vendor or the manufacturer when something goes wrong during the warranty period though?

author: MrRedHat
author_rank: Unknown
timestamp: July 06, 2013, 01:56:10 am
content: What I can’t figure out is why someone would purchase the equipment and chance that the warranty wouldn’t be covered?I’m looking at some Agilent Oscilloscopes and I’m seeing a price difference of $271 from an authorized and someone who isn’t. I’m sure I could probably negotiate a few more dollars off from the authorized Agilent reseller, to make it even closer, but would you buy something over $3,000 and risk not having a warranty? I could understand if I was getting 50% off I might risk it, but for $271? No way.