Well done Teledyne LeCroy registration - Page 1
Forum section: electronics / testgear

author: perdrix
author_rank: Frequent Contributor
timestamp: November 01, 2022, 04:40:20 pm
content: Thank you for your recent request for user registration/access onwww.teledynelecroy.com.We are unable to process your request for a user account since some of your contact information is incomplete or invalid. As a reminder – all of the information below must be complete and provided in English.The information that you provided on your registration form was:• Your Given/First Name: David• Your Family/Last Name: removed• Your email address: removed• Company Name: none• Company/Work location Street Address: removed• Company/Work location City: removed• Company/Work location State: removed• Company/Work location Postal Code: removed• Company/Work location Country: United KingdomHere is some additional information on which provided data was problematic:Need complete company name, no acronyms; if no company name then field should be blankBut of course the website won't accept a blank company name field

author: james_s
author_rank: Super Contributor
timestamp: November 01, 2022, 04:52:14 pm
content: Just make something up, or use the name of a company you've worked for in the past, I doubt they're going to try to confirm that you worked there.

author: perdrix
author_rank: Frequent Contributor
timestamp: November 01, 2022, 04:53:34 pm
content: I filled in the value "none" and they complained ...

author: Nominal Animal
author_rank: Super Contributor
timestamp: November 01, 2022, 06:07:01 pm
content: I suggest you use the spaces available in Unicode instead, like ' ', ' ', ' ', ' ', ' ', ' ', ' ', ' ', ' ', or ' '. Say, " ".

author: james_s
author_rank: Super Contributor
timestamp: November 01, 2022, 06:10:23 pm
content: Quote from: perdrix on November 01, 2022, 04:53:34 pmI'm not surprised, no company is going to be called "none".Put something like "Synergy Ltd" and I bet it'll go through.

author: alm
author_rank: Super Contributor
timestamp: November 01, 2022, 06:12:45 pm
content: The registration pages says:QuoteSo sounds like they have people manually verifying all registrations. So I would not expect random Unicode sequences to have any effect.

author: mwb1100
author_rank: Frequent Contributor
timestamp: November 01, 2022, 06:48:34 pm
content: I'd put "Teledyne LeCroy"Maybe they'll offer you an employee discount?

author: Nominal Animal
author_rank: Super Contributor
timestamp: November 01, 2022, 07:17:22 pm
content: Quote from: alm on November 01, 2022, 06:12:45 pmYou have a surprisingly naïve belief on as to how these things are done in practice. Hint: The sequence of non-ASCII/non-CP1252 whitespace isextremelylikely to pass the verification.

author: arcitech
author_rank: Regular Contributor
timestamp: November 01, 2022, 07:51:13 pm
content: If you don't follow the advice above, and don't feel like opening a support request indicating the actual issue at hand, perhaps put this into the field:Quote...of course, the "inc." I suppose depends on whether you want to make whoever reads it (if in fact that'd be a human) smile.("Careful" and "regex" are a rather atypical couple, IME.)

author: alm
author_rank: Super Contributor
timestamp: November 01, 2022, 08:07:42 pm
content: Given the trouble Lecroy goes to for their eBay store, requiring buyers to fill in end user declarations, and depending on what they fill inrefusing to sell to them and canceling the order,teledynelecroy.com accounts (at least one) getting blocked for containing incorrect information, I really doubt it will be something as trivial as a regular expression. It rather seems to me that their lawyers are scared shitless of export regulations and want every single customer they do business with vetted.

author: Nominal Animal
author_rank: Super Contributor
timestamp: November 01, 2022, 08:29:44 pm
content: Quote from: alm on November 01, 2022, 08:07:42 pmNo. I doubt Teledyne Lecroy lawyers even know the eBay store exists; it looks much more like the eBay store trying its darndest to avoid the lawyers getting involved. If there are any human eyes looking at the declarations, it will be by interns or the cheapest Mechanical Turks available; definitely not lawyers or paralegals or legal assistants. Even with the kind of brand markup here, it simply does not make any business sense to do otherwise.You believe what you want, but I know how large organizations and companies do this stuff. Some even implement extra hoops for their customers to jump through, just to make the customers believe the company is very diligent and choosy as to who it sells to, and therefore be willing to pay more for no additional return.It's all marketing.

author: alm
author_rank: Super Contributor
timestamp: November 01, 2022, 08:46:51 pm
content: Quote from: Nominal Animal on November 01, 2022, 08:29:44 pmI never said that lawyers or legal people would be looking over the declarations, but they may have provided instructions to do some rudimentary check like glancing at a company's website for a second. If they have their interns just see if all fields are filled with something sensible, how do you explain someone filling in their small business name getting refused? An intern rolling a dice?Quote from: Nominal Animal on November 01, 2022, 08:29:44 pmDo you really think that adding obstacles for post-sales support is marketing? The fact that firmware was unavailable for download for a while, then blocking some (at least one) existing account, and now this? People won't even see this registration unless they start looking for firmware updates.

author: Bud
author_rank: Super Contributor
timestamp: November 01, 2022, 09:08:31 pm
content: Quote from: james_s on November 01, 2022, 06:10:23 pm"noname" a major groccery brand in Canada.www.noname.ca

author: Nominal Animal
author_rank: Super Contributor
timestamp: November 01, 2022, 09:43:25 pm
content: Quote from: alm on November 01, 2022, 08:46:51 pmNo, it's a cost-cutting measure. Adding obstacles prior to sales is brand management, which is often considered marketing.I do understand Lecroy is a brand you do not accept anything nonpositive about, though.

author: darkstar49
author_rank: Frequent Contributor
timestamp: November 02, 2022, 08:32:17 am
content: Quote from: alm on November 01, 2022, 08:07:42 pmyep... even for low bandwidth (sub-GHz) or broken scopes, the administrative burden is identical...