Someone stole my parts? - Page 1
Forum section: electronics / general

author: blueskull
author_rank: Unknown
timestamp: February 07, 2017, 12:06:11 am
content: This is what I got from a brand new, sealed Mouse component bag... Someone stole my 4 chips?I can swear to god that the 4 chips are missing once I opened the bag.Anyone has similar experience on major distributors?

author: jpanhalt
author_rank: Super Contributor
timestamp: February 07, 2017, 12:22:13 am
content: I have ordered from Mouser and Digikey many times. Never had missing parts. In more than 20 years, a few wrong parts (picking error). In each case, the distributor let me keep what was shipped and sent a replacement by overnight post.Have you (or can you) call Mouser? I have found its technical service superb. If you need an intermediary, I would be happy to help. Just PM me.John

author: switchedmodepsu
author_rank: Regular Contributor
timestamp: February 07, 2017, 12:40:04 am
content: Quote from: blueskull on February 07, 2017, 12:06:11 amPlanet earth is populated by humans, humans make errors, either you or the person who picked/packed, checked and shipped your order have made an error (yes, did you consider it could be an error on YOUR part?); why are you surprised that an error has occurred, and instead of being calm and rational about it, start accusing unknown parties of "theft"? Report the missing items, have them re-issue them and go about your business. I don't hold it against you for wanting to have a gratuitous pity party, so don't hold it against me when I advise you to man up and quit thinking about it, you won't even have remembered it in a few weeks time.Hope you resolve. Won't help you fishing for sympathy online. Man up.

author: switchedmodepsu
author_rank: Regular Contributor
timestamp: February 07, 2017, 01:04:26 am
content: Sorry!Hope the gratuitous thread helps you get the parts faster.

author: neil t
author_rank: Regular Contributor
timestamp: February 07, 2017, 01:05:35 am
content: Quote from: blueskull on February 07, 2017, 12:44:16 amI kind of understand your point of a couple of dollars versus time lost, but I think it's always worth keeping the system accountable just as you and I have to be accountable for what we do as part of any community, of course this is only my opinion and certainly not a hard arse view of the world.regards Neil

author: ovnr
author_rank: Frequent Contributor
timestamp: February 07, 2017, 01:43:46 am
content: Quote from: switchedmodepowersupply on February 07, 2017, 01:04:26 amWhat an useful addition to the discussion.Hope the gratuitous trolling helps you get through the day.

author: all_repair
author_rank: Frequent Contributor
timestamp: February 07, 2017, 01:51:06 am
content: Quote from: blueskull on February 07, 2017, 12:44:16 amI understand your position of not filing. BUT if you do, it may help others if they can rectify a flaw in the system.

author: nctnico
author_rank: Super Contributor
timestamp: February 07, 2017, 01:51:33 am
content: IIRC I have seen the lead-in tape being shipped to one of my employers. That was kinda funny in a way.

author: Halcyon
author_rank: Unknown
timestamp: February 07, 2017, 01:53:24 am
content: As others have said, errors happen. Could it be that they were never placed in the packaging when they were manufactured and the pickers at Mouser simply didn't notice? I suppose when these sorts of items are picked, they count the number of holes (as opposed to counting the components) before making a cut?

author: NiHaoMike
author_rank: Super Contributor
timestamp: February 07, 2017, 02:05:53 am
content: Most likely what happened is the worker who cut the tape didn't cut it completely the first time and the clear part started peeling away. Then he just put it in the bag without checking.I suggest you email customer support with the picture attached. They'll most likely send you some more parts ASAP since they would not want to lose a customer over a few cheap parts.

author: Bud
author_rank: Super Contributor
timestamp: February 07, 2017, 02:14:48 am
content: I buy small ICs from a industrial supplier in hundreds and they come in bags with a note: "Quantity count by electronic scale" or something. So they go by weight. I never tried to re-count, too much work.

author: JacquesBBB
author_rank: Frequent Contributor
timestamp: February 07, 2017, 02:30:46 am
content: Just use also a scale to count them. Its very fast. Very precise scales are available at low cost.

author: switchedmodepsu
author_rank: Regular Contributor
timestamp: February 07, 2017, 02:45:49 am
content: I suppose when you're an unskilled worker on minimum wage packing 2,000 parcels a week for people who are customers of the company that exploit you, customers you'll never have to face or deal with, mis-packing something every once in a while hardly bothers you, and why would it?Just like the highly pressurised, demotivated minimum wage couriers who work under immense pressure from Amazon ON A SUNDAY to deliver arbitrary, throw-away impulse purchases to people who"simply MUST have it TOMORROW!"- people complain when the couriers take short cuts - no, they shouldn't take short cuts or card people when they're clearly IN, but then I can imagine the average courier saying"Give me some incentive to do my job properly - apart from my wages - because I don't feel any."Monotonous jobs done for companies who reward you little, if AT ALL, are done "good enough", not "par excellence".

author: switchedmodepsu
author_rank: Regular Contributor
timestamp: February 07, 2017, 02:56:02 am
content: Quote from: ovnr on February 07, 2017, 01:43:46 amWhat is "trolling"? I don't understand...

author: xrunner
author_rank: Super Contributor
timestamp: February 07, 2017, 02:57:38 am
content: Quote from: switchedmodepowersupply link=topic=82749.msg1130674#msg1130674http://www.urbandictionary.com/define.php?term=trolling

author: calexanian
author_rank: Super Contributor
timestamp: February 07, 2017, 04:07:27 am
content: I have been shorted parts before. Also I have received the wrong parts with the correct part number on the bag. Things happen. Every time this has happened to me both Mouser and Digikey have been prompt to replace or send the correct amount.

author: switchedmodepsu
author_rank: Regular Contributor
timestamp: February 07, 2017, 04:43:47 am
content: Every time I take a cursory glance of the sub-forum, I now see"Someone stole mypants"

author: hans
author_rank: Super Contributor
timestamp: February 07, 2017, 08:38:12 am
content: I think an e-mail with a picture attached will be enough to satisfy the order.I've had incorrect deliverings (wrong parts, etc.) before from a range of vendors, and all of them send the correct batch the next day to me.It's very unfortunate if you needed those 10 chips today. I guess during packing the tape was already peeled off from the reel or something, and those 4 other parts have probably been cleaned up by the janitor in the warehouse by now...Quote from: switchedmodepsu on February 07, 2017, 02:45:49 amMeanwhile highly educated and/or very skilled workers with a creative mind can also play dirty games if they don't get a paycheck bump.It doesn't really matter. There will always be unmotivated employees around at any level. If someone is unsatisfied about their job, that will eventually happen.I get what you're saying that routine jobs look terrible in the long game, but don't look down on such jobs/workers like garbage. Some may ended up there in an unfortunate situation. Other people are glad they are doing labour to support their families. Yet other people like the social interaction work provides.

author: CJay
author_rank: Super Contributor
timestamp: February 07, 2017, 09:43:38 am
content: Quote from: blueskull on February 07, 2017, 12:06:11 amYes, had similar once or twice from Farnell and RS, both times it just took a phone call to rectify and on one occasion they even arranged a taxi to deliver the parts same day, the other times, courier delivery for next day.Mistakes happen, machines and humans are not infallible.

author: eugenenine
author_rank: Frequent Contributor
timestamp: February 07, 2017, 12:25:45 pm
content: I always wondered if they have some big automated pick and pack machines or if its still done by hand.

author: nctnico
author_rank: Super Contributor
timestamp: February 07, 2017, 01:34:46 pm
content: Quote from: eugenenine on February 07, 2017, 12:25:45 pmI think it would be great if Dave could take a tour through the distribution centre of Mouser, Element14/Farnell, et al and film it. I think a lot will be automated (like dispensing parts from reels) but there will be also lots of manual work involved for the bigger parts.

author: elecman14
author_rank: Unknown
timestamp: February 07, 2017, 04:09:45 pm
content: Quote from: nctnico on February 07, 2017, 01:51:33 amI have seen this as well. Not as good as the reel that was just tape and did not have any parts. The pick and place operator was wondering why they were getting so may miss-picksQuote from: blueskull on February 07, 2017, 01:43:11 pmLooked this up good video here is a link

author: FlyingHacker
author_rank: Frequent Contributor
timestamp: February 07, 2017, 04:18:20 pm
content: Grant just can't wear slacks...And I don't blame him.

author: eugenenine
author_rank: Frequent Contributor
timestamp: February 07, 2017, 11:00:06 pm
content: Watching that video it seems like there are way too many hands touching the product would be easy for a mistake to happen. Seems like a lot of the sorting count be done electronically.

author: james_s
author_rank: Super Contributor
timestamp: February 08, 2017, 12:51:51 am
content: I've placed many dozens of orders from Mouser over the years and never had a single mistake, I think that's pretty remarkable really. I'd guess your parts probably end up on the warehouse floor somewhere and nobody noticed. If I were seeing multiple reports like this I would be worried but a single one is not a sufficient sample to determine there is a problem. Mistakes happen, skilled surgeons leave instruments inside patients, veteran pilots crash airliners, it doesn't happen very often but it happens. Nobody was hurt here.

author: anfang
author_rank: Regular Contributor
timestamp: February 08, 2017, 02:29:55 am
content: Did you get your parts back? What did you lose - an eyeball?