[RANT] SeeedStudio ... - Page 1
Forum section: electronics / general

author: Otatiaro
author_rank: Regular Contributor
timestamp: October 22, 2012, 08:15:44 am
content: I just copy paste the mail thread with them :Are you kidding me ? That’s 3 time I tell you to PROCESS this order.Damn, I lost one month because you didn’t check your mails, and now I tell you to process the order and you insist to ask if I want to cancel it? Still loosing time ...If that’s because you don’t want to send the ARDX kit, just tell it, I can live without it, but then I’d make sure the whole planet knows your service is erratic and you don’t send gift items.A good shop would have send the ARDX, apologized, and processed the PCB fab super fast with fast shipping ... you keep asking me if I want to cancel after 3 times I tell you to process it ...Thomas.From: jianye.huang@seeedstudio.comSent: Monday, October 22, 2012 3:40 AMTo: 'Thomas Legrand'Subject: ??: ??: ??: ??: 59732Sorry Thomas,You mean you need to continue this order ?Best Regards,_______________-jayeSeeed Studio: Thomas Legrand [mailto:contact@digital-consulting.fr]?: 2012?10?19? 18:34: jianye.huang@seeedstudio.com??: Re: ??: ??: ??: 59732Just process the PCB fab please, and don’t forget the ARDX when you ship.Thomas.From: jianye.huang@seeedstudio.comSent: Friday, October 19, 2012 11:35 AMTo: 'Thomas Legrand'Subject: ??: ??: ??: 59732Hi Thomas,Because the refund need to checked by our finance department, it should be done on about next Thursday, is you accept. We can give you a coupon of $30.Best Regards,_______________-jayeSeeed Studio: Thomas Legrand [mailto:contact@digital-consulting.fr]?: 2012?10?19? 17:11: jianye.huang@seeedstudio.com??: Re: ??: ??: 59732Hello,Please process it ASAP, I’ll probably need some spares.Thomas.From: jianye.huang@seeedstudio.comSent: Friday, October 19, 2012 5:24 AMTo: 'Thomas Legrand'Cc: penny@seeedstudio.comSubject: ??: ??: 59732Hi Thomas.I’m so sorry for the issue. so you insist to cancel this order ? we can process it at once and I will follow it.Best Regards,_______________-jayeSeeed Studio: Thomas Legrand [mailto:contact@digital-consulting.fr]?: 2012?10?19? 2:09: jianye.huang@seeedstudio.com??: Re: ??: 59732Hello,I sent this file the same day I placed the order ... Now that is more than one month I am waiting for nothing ...This order was supposed to have won an ARDX starter kit, otherwise I would just cancel it and get refund, because anyway I can not wait more and will have to pay more somewhere else to get the boards in time.Thomas.From: jianye.huang@seeedstudio.comSent: Thursday, October 18, 2012 11:08 AMTo: contact@digital-consulting.frCc: 'penny'Subject: ??: 59732Hi Thomas.Sorry to bother you.We got a notice from Paypal that you applied for a complaint with this order.I just checked it, sorry, looks like we didn’t received any files from you, maybe it sent failed. So would you like to resend the file and we will process it at once. And we will ship it via free registered air parcel.Look forward to your feedback.Best Regards,_______________-jayeSeeed Studio: penny [mailto:penny@seeedstudio.com]?: 2012?10?18? 14:48: jianye.huang@seeedstudio.com??: 59732???10/26??Hello,Order #59732. I asked through the website and by e-mail why is my order still "in production" after one month (normal delay is about 1 week), got no reply.Regards,Thomas Legrand.Best Regards-Penny?Seeed Technology Inc.Financial DepartmentTel: +86 755 33162243Mobile:13427935562Fax:+86 755 33207095

author: Otatiaro
author_rank: Regular Contributor
timestamp: October 22, 2012, 09:09:22 am
content: Latest answer from SeeedStudio :Thomas,Sorry for the issue. we have ready the ARDX, we can ship it to you first. But your pcb have some problem yet, I should check it with our engineer then reply you.Sorry. Recent the personnel changed cause some order confused, we will solve it as soon.If you don’t need the PCB yet, we can send the ARDX alone as a gift. Apologize again for the issue.Best Regards,_______________-jayeSeeed Studio

author: westfw
author_rank: Super Contributor
timestamp: October 22, 2012, 09:57:40 am
content: Sorta looks like a problem translating the phrase "process the order" into Chinese.Perhaps you should try a different phrase...

author: Otatiaro
author_rank: Regular Contributor
timestamp: October 22, 2012, 12:00:24 pm
content: Quote from: westfw on October 22, 2012, 09:57:40 amHello,Let me doubt, now that they offered to send me the ARDX and cancel the order (and issue a 30$ voucher), I asked them to do so and .....QuoteNow they want to process it ... that's crazy ...Thomas.

author: chrome
author_rank: Regular Contributor
timestamp: October 22, 2012, 04:19:08 pm
content: It seems to me that you are saying confusing stuff to the person with a less then adequate understanding of the English language.In one message you mention canceling an order so the person asked if you wanted to cancel or not and then you get mad.He also mentioned your files not going trough and it doesn't seem like you sent files (although it's hard to tell).Also you fucked up layout of the messages, I had to read from down to up.Some people seem to forget that you are getting a super deal with the PCB prices and then also expect super fast service...

author: Otatiaro
author_rank: Regular Contributor
timestamp: October 22, 2012, 05:18:26 pm
content: Hello,They are obviously just trying to not do anything ...They asked me if I wanted to cancel my order, I said no, and they asked me 4 more times if I wanted to cancel the order, I got mad only after a few days of this ...Plus I sent the files the same day I placed the order, they admit they lost it because of obscur reasons ...And now that I asked them to cancel, they reply the files are ok and they can fab the PCBs ... already 2 times.Making me wait more than one month, not replying to mails (until I open a Paypal issue ...), asking the same question multiple times, providing obscur reasons for having lost the files and done nothing, etc. I can't consider this as a super deal.I ordered the same PCBs at Eurocircuit, yes it's more expansive (about twice, going from 30$ to 62€), but I know in 8 working days I'll have the PCBs on my desk, not waiting a month just to hear they forgot my order and lost my files.I ordered them at SeeedStudio because I wasn't in a hurry ... but that was more than one month ago, now I am in a hurry and SeeedStudio would probably still need more than 2 weeks to fab the PCBs and send them to France."process an order" is confusing ? "fulfill" would have been better ? even google translate can understand it ...Thomas.

author: Gall
author_rank: Frequent Contributor
timestamp: October 22, 2012, 08:24:14 pm
content: I found a way to talk to Chinese sellers.Use Google Translate to translate your text to Chinese and then back to English. If you can still understand what the text means, go on. If the meaning is corrupted, try to write the same in different words and repeat the process. This increases your chances to be understood correctly.

author: westfw
author_rank: Super Contributor
timestamp: October 23, 2012, 12:36:39 am
content: @gall: that's a nice idea. I don't trust translation SW very much, but using it to validate clarity could be really effective...I normally like to write with a large vocabulary, interesting sentence structures, and the occasional cute colloquialism (or so I think, anyway.) Every once in a while I end up in an online conversation with someone whose first language is clearly not "American", and I have to remind myself that perhaps it is not such a good idea...

author: Galenbo
author_rank: Super Contributor
timestamp: October 24, 2012, 09:34:04 pm
content: My expierience with the chinese is that not only they understand english very bad, they understand it different.Their culture is completely different, giving different meanings to simple things like yes and no.Without wanting to be denegrating, I make descriptive sentences like "send me the packet", "give me an answer",...

author: free_electron
author_rank: Super Contributor
timestamp: October 25, 2012, 02:14:10 am
content: they could very well understand the 'go ahead' as 'go ahead with cancelling'.

author: amyk
author_rank: Super Contributor
timestamp: October 25, 2012, 05:45:05 am
content: Quote from: free_electron on October 25, 2012, 02:14:10 amReading it again I also have the feeling this happened:QuoteThis made him think you want to cancel.QuoteBy "process" he meant "process the cancellation", so when you replied with "process", that's exactly what he did. Basically you accidentally got him into "cancellation mode" and then confirmed it.

author: T4P
author_rank: Super Contributor
timestamp: October 25, 2012, 06:06:02 pm
content: The thing with chinese is that everything is intepreted backwards, not forwards as in english.

author: nukie
author_rank: Frequent Contributor
timestamp: October 25, 2012, 11:26:44 pm
content: There's obviously a few Chinese descendents here, I speak fluent Chinese. The trick is to use simple english during communication. Secondly use point form. With numbered request written politely(please and thanks) I find it easier for anyone with any level of English to understand and 'process'.Sometimes the Chinese try to out do themselves when faced with complicated words, that's where disaster happens. So keep it simple and try not to squeeze too much juice out of a dry sponge.tapatalk

author: free_electron
author_rank: Super Contributor
timestamp: October 26, 2012, 06:01:32 pm
content: in chinese saying 'no' is impolite. You answer , basically yes , but .... long story about how it is actually no...Keep that in mind when they try to say no.. or when you try to say no.... that is why we think it is inflicted 'backwards' ...