Ebay seller lying about shipping time, no protection for buyer? - Page 1
Forum section: electronics / general

author: tske
author_rank: Regular Contributor
timestamp: March 12, 2025, 03:53:22 pm
content: In short: after I payed for the item, I waited about a week and asked the seller to ship it.The seller said it's already been shipped and will provide tracking number later, so I waited another several days.Finally he sent me the tracking number by message instead of just put it on ebay, and I found the item is just shipped out, one day before the last "estimated delivery time".So he was lying when he said it's already shipped, and there's no way it will arrive on time. What should I do?

author: NE666
author_rank: Frequent Contributor
timestamp: March 12, 2025, 04:22:02 pm
content: I'm not sure this really is an electronics related question, although I guess that's the nature of your purchase, hence asking here.Pragmatic answer: Nothing. So long as the item received IS received, and is as was described.At most, rate the purchase 'dispatch time' and 'seller comms' with low scores, or leave overall negative feedback (with the reason stated) if you *really* feel you need to. If the seller has other -ve feedback for this, that's one thing. However, they could also have been subject to illness, unforeseen work circumstances etc. and they are just trying to avoid conflict.So long as you get your (correct) item, it seems a minor problem. People are unreliable, fact of life.YMMV

author: tunk
author_rank: Super Contributor
timestamp: March 12, 2025, 04:46:15 pm
content: You can check the shipping status on e.g.https://parcelsapp.com/And I think you have 30 days after it should have arrived to useeBay's complaint system. Is this locally in your country, or e.g.from China? I suggest that you wait two weeks, and if doesn'tarrive, first contact the seller and if it doesn't work out, use eBay.

author: tom66
author_rank: Super Contributor
timestamp: March 12, 2025, 04:49:15 pm
content: Might be tracking number fraud:

author: nctnico
author_rank: Super Contributor
timestamp: March 12, 2025, 05:12:29 pm
content: Quote from: tske on March 12, 2025, 03:53:22 pmFirst question: when does the Ebay buyer protection run out? The most important thing to do: Open a complaint before the time to do so runs out to make sure Ebay's buyer protection covers you.From there you can allow extra time for the item to arrive without losing Ebay's buyer protection. DO NOT LISTEN to whatever (petty) reason the seller gives for not opening a complaint. OPEN A COMPLAINT!However, if the parcel is to arrive before Ebay's buyer protection runs out, then there is no problem. Sometimes sending parcels gets delayed for various reasons; it is a fact of life. If you need something now, buy it from a shop around the corner or order it from Amazon with next day delivery.

author: Stray Electron
author_rank: Super Contributor
timestamp: March 13, 2025, 01:33:07 am
content: Quote from: nctnico on March 12, 2025, 05:12:29 pmX10 on this! A lot of sellers (in China in particular) will try to stall you until it's too late for you to make a claim with Ebay."So he was lying when he said it's already shipped, and there's no way it will arrive on time. What should I do?"Assuming that this isn't a scam and that you get the item and that it works, then the only thing that you can do is to leave negative feedback. FWIW I've run into the same problem. The seller creates a shipping label and that creates a tracking numberon the same daybut then the seller doesn't get the package to the shipper for several more days so the shipment doesn't actually get shipped out on the same day that the tracking number shows and it takes longer than expected to arrive. it's a rather common problem with sellers in the US in my experience butnormallyI'm not in a rush to get the item so I usually don't mind.FWIW, I just checked and I ordered three books from Ebay at the same time on 6 March and I received one of them on the 10th and from the tracking data it doesn't look like the other two have even been shipped yet but there are tracking numbers for them so "shipments" have been created. (all were ordered from US locations and a few states away from where I am.)

author: Halcyon
author_rank: Unknown
timestamp: March 13, 2025, 01:50:24 am
content: Quote from: tske on March 12, 2025, 03:53:22 pmLeave an appropriate review so everyone can see.

author: coromonadalix
author_rank: Super Contributor
timestamp: March 13, 2025, 02:03:39 am
content: and leaving a negative one may impact the selleri did it once and believe me, i had service (s) loll

author: tske
author_rank: Regular Contributor
timestamp: March 13, 2025, 02:43:27 am
content: Thank you everyone, it's indeed a international list, from Canada to USA, it's a DSLR, so I think I can ask here.I'll see what I will get, a brick?

author: Stray Electron
author_rank: Super Contributor
timestamp: March 13, 2025, 03:31:41 am
content: I've bought two used DLSRs from Canada and had them shipped to the US and both transactions went well. I don't think that you'll have a problem if the seller truely is in Canada,exceptthan that their postal system can be as slow as molasses in January. I would say give it some time but watch the clock and don't let your time limit to file a complaint with ebay run out.

author: JMK
author_rank: Contributor
timestamp: March 13, 2025, 09:04:10 am
content: Quote from: tske on March 12, 2025, 03:53:22 pmThe "estimated delivery time" ebay quotes is an absolute bull-dust number dreamed up by by ebay to try to promote sales. It has no bearing on the delivery time required by any postal service world wide.What should you do? Nothing you can do except complain in the sellers feedback. Ebay won't care if there is a tracking number; any problems with the delivery and they will message you to take it up with the postal service.