Need some parts:  Digikey / Mouser shipping delays under covid 19 - Page 1
Forum section: electronics / general

author: Back2Volts
author_rank: Unknown
timestamp: May 15, 2020, 02:38:07 pm
content: I need to order some parts for a project. I wonder what kind of delay in shipping for a regular guy like me should I expect.

author: Ice-Tea
author_rank: Super Contributor
timestamp: May 15, 2020, 02:42:18 pm
content: Have ordered from Mouser, Digikey, Farnell and TME over the last few weeks. Delays: "0". YMMV.

author: MarkF
author_rank: Super Contributor
timestamp: May 15, 2020, 02:55:22 pm
content: I just ordered from both this past month.The delivery time was basically the same as any other time.

author: olkipukki
author_rank: Frequent Contributor
timestamp: May 15, 2020, 03:12:56 pm
content: Yes, BAU** Business As Usual

author: Back2Volts
author_rank: Unknown
timestamp: May 15, 2020, 06:37:08 pm
content: Thank you guys.

author: Jwalling
author_rank: Unknown
timestamp: May 15, 2020, 07:27:18 pm
content: Ordered from Mouser ~2 weeks ago, no problem. In fact, they upgraded me to next day shipping for free!

author: MarkF
author_rank: Super Contributor
timestamp: May 15, 2020, 07:33:41 pm
content: I also ordered six PCBs fromElecrow.It only took four weeks with their standard (cheapest) shipping.Slightly faster than I remember.

author: PwrElectronics
author_rank: Regular Contributor
timestamp: May 15, 2020, 11:04:15 pm
content: I had a small order with Digikey this past Monday (May 11). It arrived in the mail on Wednesday. I am sure it helps that I live about 2-1/2hrs drive from TRF, MN.

author: tooki
author_rank: Super Contributor
timestamp: May 16, 2020, 10:49:09 am
content: Quote from: PwrElectronics on May 15, 2020, 11:04:15 pmThat’s actually... rather unimpressive. If I order from DK on a Monday, it’ll arrive midday Wednesday, and I’m 4500 miles away. And that’s with the default shipping (UPS) that’s free on orders over $50.

author: jfiresto
author_rank: Frequent Contributor
timestamp: May 16, 2020, 11:42:15 am
content: Unfortunately, there is a faction in the U.S. with disproportionate influence, who aim to kill off the U.S. Post Office by fair methods or foul.

author: TimFox
author_rank: Super Contributor
timestamp: May 16, 2020, 04:57:25 pm
content: In normal times, small orders would leave Mouser in Texas the same day or next day. Recently, they have not been able to ship as quickly, but have upgraded my shipments (at no extra cost) from normal UPS to UPS next-day to meet their normal delivery time, which I find to be a classy reaction to an unfortunate situation.

author: Mp3
author_rank: Frequent Contributor
timestamp: May 17, 2020, 09:05:53 pm
content: Quote from: TimFox on May 16, 2020, 04:57:25 pmYes, placed 4 mouser orders since March, paid for ups 2 day, got ups next day on each.

author: M0HZH
author_rank: Regular Contributor
timestamp: May 18, 2020, 12:53:47 am
content: About 20 orders from Mouser, Digikey, Farnell, RS, TME, JLCPCB in the last 2 weeks ... nothing was delayed. But I see some long lead times on some items that used to be in stock.(yes I abuse the RS "free next-day shipping on any item")

author: JPortici
author_rank: Super Contributor
timestamp: May 18, 2020, 06:01:03 am
content: Quote from: Ice-Tea on May 15, 2020, 02:42:18 pmsame in nothern italy, zero delays with any courier (except DHL from germany and deutsche post)But check with your local courier

author: tszaboo
author_rank: Super Contributor
timestamp: January 18, 2021, 12:19:29 pm
content: So, I've just came to share this with you.FedExShip Date : JAN 15, 2021Estimated Arrival Date : JAN 22, 2021I wonder if it made a difference that I've ordered from my personal mouser account, not a business one.

author: strawberry
author_rank: Super Contributor
timestamp: January 26, 2021, 12:09:33 pm
content: first order on Digikey is more than disappointingorder placed 14/12/20 .what is going on?''Thank you for your inquiry. Your order was shipped today on tracking number 1Z5674320442944684. Unfortunately the projected delivery date is unavailable since the order was just shipped today.Please do not hesitate to contact us if you have any questions or concerns.Thank you,15/01/21''

author: olkipukki
author_rank: Frequent Contributor
timestamp: January 26, 2021, 12:32:15 pm
content: Quote from: strawberry on January 26, 2021, 12:09:33 pmSpeak to DK support, usually they can help... I would worry how they will resolve the issueIf you want more drama, call local UPS and demand* some explanation* and since you are not a shipper, they very likely tell you to f... o..

author: JohnnyMalaria
author_rank: Super Contributor
timestamp: January 26, 2021, 02:41:00 pm
content: My recent experience with Mouser is as it's always been - upgraded shipping on every order (so far!) and fast delivery. No interruptions.

author: tom66
author_rank: Super Contributor
timestamp: January 26, 2021, 04:21:39 pm
content: Digi-Key only took 3 working days to the UK, so no complaints here. Ordered last month.

author: snarkysparky
author_rank: Frequent Contributor
timestamp: March 18, 2021, 07:31:50 pm
content: one week and no shipment from DK.

author: tooki
author_rank: Super Contributor
timestamp: March 18, 2021, 07:46:26 pm
content: It seems all the delayed DK shipments are from US customers. (Our last order was 2 weeks ago and it arrived in the usual 36 hours by UPS.) If these domestic orders are via USPS, perhaps it's USPS's giant backlog of mail causing the problem, with Digi-Key actually holding off on sending USPS packages? Like, maybe the local post office has asked them to hold off? (I'm sure Digi-Key does its own USPS pre-sorting, so they likely have substantial contact with the local post office.)

author: harerod
author_rank: Frequent Contributor
timestamp: March 18, 2021, 08:00:50 pm
content: Digikey: Same with deliveries to Germany. 36..48h, depending on the hour when I place the order. For once the timezones work to our advantage.I (German) had a delivery for a customer in Switzerland the other day. I wasn't sure about the customs' details, so I called Digikey support. They were very helpful. They mentioned that they have groomed UPS as to minimize hassle for the customer. (I remember different stories from the past, say 10 years or longer ago.)A colleague mentioned that Mouser did the same with FedEx. I couldn't say, not my favorite distri.

author: Bassman59
author_rank: Super Contributor
timestamp: March 18, 2021, 08:05:13 pm
content: Quote from: tooki on March 18, 2021, 07:46:26 pmLast week I ordered a couple of small things from DigiKey that should have fit into the USPS's first-class $5 shipping, and so far the order is just sitting there in the "Submitted" phase as if it hasn't even been picked. A couple of boards I ordered directly from TI shipped pronto from Fort Worth, TX and arrived via Fred's Ex on time.I don't understand any of it. If they put all of the unemployed tour managers in charge of shipping, shit would be on time every time.

author: tooki
author_rank: Super Contributor
timestamp: March 19, 2021, 05:48:03 am
content: Quote from: Bassman59 on March 18, 2021, 08:05:13 pmThe fact that orders from abroad continue to be delivered in the usual timeframe suggests the problem isn’t in DK’s ability to pick and pack orders.

author: jayk
author_rank: Regular Contributor
timestamp: March 19, 2021, 09:07:47 pm
content: I just called and talked to Digikey customer service and they claimed shipping method shouldn't have an effect on the shipping time for orders going to US destinations. He also claimed it doesn't matter if the order is placed over the phone or on-line, though I don't really believe that one because when I placed a small order over the phone a couple of weeks ago the guy said there were a bunch of on-line orders in some sort of queue but he was able to get my order down to the warehouse ahead of those. The guy I talked to today blamed the delays on covid, but that's what everyone blames everything on these days so who knows.

author: jmelson
author_rank: Super Contributor
timestamp: March 20, 2021, 12:41:07 am
content: I placed an online order with Digi-Key on March 10th, it still has not shipped as of this evening, March 19. I've been calling DK daily all week. Since it has been sitting now for SEVEN business days, they said they would expedite it. We shall see.They do say they have 80 warehouse employees in quarantine. Also, their 800 number was not working today, I got "this mailbox has not been set up yet" and then hugh up on, 3 times. That also sounds pretty serious.Jon

author: syau
author_rank: Frequent Contributor
timestamp: March 20, 2021, 02:26:05 am
content: The ship out time for digi-key (ie from the time of order to pass to UPS) now become 5 days and the delivery time for UPS to HK still around 3 days.

author: jmelson
author_rank: Super Contributor
timestamp: March 20, 2021, 05:00:13 pm
content: Quote from: syau on March 20, 2021, 02:26:05 amI placed an order online with Digi-Key on March 10, started calling every day after about 5 calendar days. Friday the 19th their 800 number went to "that voice mail box has not been set up yet" and hung up 3 times, so I used the online chat. They finally shipped it out Friday evening. So, that is SEVEN business days, and at least 4 phone calls. They did report they had 80 warehouse staff in quarantine, that has to really mess things up.Jon

author: Microdoser
author_rank: Frequent Contributor
timestamp: March 21, 2021, 08:13:26 pm
content: Just recently for DigiKey sending to the UK there has been maybe a two day extra wait, but that has been rare and was the fault of the courier (UPS), not because it was shipped late.I have had a part that was in stock when I ordered it be out of stock when they went to ship it, but they sent the bulk of the order straight away and then an alternative part with free shipping after asking me if I wanted to backorder (with a SIX month backorder!). Obviously I just selected a different 0603 resistor...

author: iainwhite
author_rank: Unknown
timestamp: March 21, 2021, 08:40:25 pm
content: I got a similar 5 day delay on a recent Digikey order. I got an email reply saying the delays were Covid related . . .

author: syau
author_rank: Frequent Contributor
timestamp: March 22, 2021, 02:23:29 pm
content: Quote from: jmelson on March 20, 2021, 12:41:07 amTried 2 times, order on my time Monday (US Sunday night), ship out US Friday and arrived Hong Kong on Monday.

author: SiliconWizard
author_rank: Super Contributor
timestamp: March 22, 2021, 05:42:14 pm
content: Shipping delays on average have become noticeably longer with the Covid crisis. It all depends on the country of origin and the parcel service, though. Customs in particular seem to have become pretty slow compared to normal.

author: LaserSteve
author_rank: Super Contributor
timestamp: March 22, 2021, 10:56:30 pm
content: Ordered from Digikey on Thursday of last , Domestic order to Ohio, a handful of parts, all in stock. Today is Monday, was told shipment has not left factory, COVID.. Was told possibly another 5 days to ship. Told Lady I was not angry and can be quite patient.Steve

author: jayk
author_rank: Regular Contributor
timestamp: March 23, 2021, 09:11:23 pm
content: Placed an order last week with Digikey (<10 items). Just chatted with them and they said it could be ANOTHER 5 days before it ships. The gal told me it could be JUNE before they get back to normal. Not sure how they just fell apart like this.

author: Bud
author_rank: Super Contributor
timestamp: March 23, 2021, 09:47:37 pm
content: It started from "improving" their web site, didn't it?

author: tooki
author_rank: Super Contributor
timestamp: March 24, 2021, 05:39:18 pm
content: Quote from: Bud on March 23, 2021, 09:47:37 pm

author: Gibson486
author_rank: Frequent Contributor
timestamp: March 29, 2021, 09:26:08 pm
content: Something happened after that ice/snow storm. After that storm, they just fell behind. That being said, Mouser and Newark seems to have similar delays according to their website.

author: syau
author_rank: Frequent Contributor
timestamp: April 04, 2021, 12:35:49 am
content: Quote from: syau on March 22, 2021, 02:23:29 pmJust order again, order placed on my time Thu (US Wed), ship out on my time Sat (US Friday).Wonder if DK only do shipping on their Friday

author: jmelson
author_rank: Super Contributor
timestamp: April 04, 2021, 01:40:17 am
content: Placed a small order with Digi-Key on 3/25, got it on, I think 4/1. So, they must be catching up on their backlog.They shipped on 3/29. Still not the same as their traditional service, but not horrible, either.Jon

author: syau
author_rank: Frequent Contributor
timestamp: April 08, 2021, 11:27:53 pm
content: Quote from: syau on April 04, 2021, 12:35:49 amFound that DK only generate the UPS shipping label and the actual ship out is in the US Monday and arrived yesterday. Still take a week from order to receive.UPS still provide an amazing service which only took 3 days to ship to Hong Kong