Siglent Technical Support join in EEVblog - Page 1
Forum section: electronics / testgear

author: Siglent
author_rank: Regular Contributor
timestamp: June 19, 2013, 05:47:31 am
content: Hello fellow EEVbloggers,I am a technical support engineer from Siglent, and so glad to offer effective technical support, trouble-shooting and problem solving for all Siglent products.Also, we will appreciate if you could share your experiences and some improvement suggestions with us.Any comments will be highly appreciated.SIGLENT TECHNOLOGIES CO., LTD.**EDIT 12/19/2019Jason Chonko, SIGLENT North AmericaHello All,To all of those new to SIGLENT, welcome. Thank you for your interest.The EEVBlog is a tremendous resource and idea exchange full of people that want to help. But, if you can't find what you are looking for OR have an issue with a specific product, I recommend writing INFO@SIGLENT.COM and include as much detail as you can. Other than a phone call, this isthe fastest wayto get a response from the factory.In an effort to organize our info, we've updated this first post to include a summary of all of the main SIGLENT Specific threads currently running on EEVBlog:https://www.eevblog.com/forum/testgear/siglent-new-bench-dmm-sdm3055/https://www.eevblog.com/forum/testgear/new-spd1168x-siglent-psu/https://www.eevblog.com/forum/testgear/siglent-sds1204x-e-released-for-domestic-markets-in-china/https://www.eevblog.com/forum/testgear/siglent-sva1015x-1-5ghz-spectrum-vector-network-analyzer-(coming)/https://www.eevblog.com/forum/testgear/siglent-ssa3000x-spectrum-analyzers/https://www.eevblog.com/forum/testgear/siglent-sdl1000xsdl1000x-e-electronic-load/https://www.eevblog.com/forum/testgear/at-last-siglent_s-sds5054x-touchscreen/https://www.eevblog.com/forum/testgear/the-siglent-sdg2042x-thread/https://www.eevblog.com/forum/testgear/siglent-sdg6000-series-awg_s/https://www.eevblog.com/forum/testgear/siglent-sdg1000x-waveform-generators/https://www.eevblog.com/forum/testgear/siglent-ssg3000x-series-rf-signal-generators/https://www.eevblog.com/forum/testgear/the-sdg1000-and-sdg800-thread/https://www.eevblog.com/forum/testgear/siglent-sds2000x-e/https://www.eevblog.com/forum/testgear/siglent-sds2000x-plus-coming/https://www.eevblog.com/forum/blog/eevblog-985-siglent-sds1202x-e-oscilloscope-teardown/Sincerely,Jason, SIGLENT North America

author: EEVblog
author_rank: Unknown
timestamp: June 19, 2013, 05:51:24 am
content: Thanks for joining!Great to see manufacturers getting involved directly with users at the forum level.Do you have a name, or will more than one support staff potentially use this account?

author: kerrinal
author_rank: Contributor
timestamp: June 19, 2013, 06:26:14 am
content: Are you the Original Equipment Manufacturer of owon?

author: tinhead
author_rank: Super Contributor
timestamp: June 19, 2013, 07:45:45 am
content: Quote from: kerrinal on June 19, 2013, 06:26:14 amplease stop that, you just posted so much crap and advertisement for your crap ebay shops (Trade_Spotting_Shopandprofit_vanity) , really, nobody wish to buy anything from your shop. Nobody cares about the crap you selling, so please NO!Btw, if you would know a little about business or what so ever then:- you would know that if someone is OEM for someone else, an technical support would never ever said that in public(unless allowed by management and already known, but then such post is pointless anyway)- you would know that Owon is based, since 2008, on FPGA+ARM SoC and Siglent since 2009 on FPGA +DSP.Nobody ever would drive two platforms. Not even for firmware development. Not even 20yrs ago, and for sure not today- if Siglent where Owon OEM, why they would then not use the knowledge and improve (actually both need it somehow)their platforms?

author: tinhead
author_rank: Super Contributor
timestamp: June 19, 2013, 08:38:48 am
content: Quote from: Siglent on June 19, 2013, 05:47:31 amI do have question for you: by comparing latest models with and without "long memory" i recognized thatthese without long memory are using only 4 (dual) ADCs instead of 5 (dual) ADCs as on long-memory enabled models.I know how both works, and know that both ways have pros and cons:4ADC+ less interleave distortion due better ratio of clock jitter on non-dedicated FPGA clockout pinsvs. phase shit needs for 1GSs and amount of ADCs.- higher gain distortion due overclocked ADC (125MHz instead of 100MHz on each channel)+ costs (one less chip)5ADC- more interleave distortion due worse ratio of clock jitter on non-dedicated FPGA clockout pinsvs. phase shit needs for 1GSs and amount of ADCs.+ lower gain distortion due overclocked ADC (125MHz instead of 100MHz on each channel)- costs (extra chip needed)My question is actually why both ways? I mean if 5ADCs solution was working for years the change to 4ADCs can beonly price driven, no problem here to understand it, but when that's the way why only (i found it on 200MHz model,so not the cheapest one) models without long memory are using 4ADCs?Or maybe my pictures from models with long memory (here CA_M_110300 / SAT7.820.681K) are simply outdated ?and Siglent is using everywhere 4ADCs (like on the pictures of CA_M_111000 / SAT7.820.681O with no long memory).

author: Siglent
author_rank: Regular Contributor
timestamp: June 20, 2013, 03:29:37 am
content: Quote from: tinhead on June 19, 2013, 08:38:48 amFirst of all, thank you for your attention and ask questions.the following answer for your reference:The long memory is an additional memory chip supports

author: Galaxyrise
author_rank: Frequent Contributor
timestamp: June 20, 2013, 03:46:03 am
content: SDG1025 owner here, happy to see Siglent on the forums!

author: grenert
author_rank: Frequent Contributor
timestamp: June 20, 2013, 04:46:07 am
content: Quote from: Siglent on June 20, 2013, 03:29:37 amEn anglais, s'il vous plait.

author: Skimask
author_rank: Super Contributor
timestamp: June 20, 2013, 05:35:30 am
content: Quote from: Siglent on June 20, 2013, 03:29:37 amWell, that answer is completely useless, since anybody with half a brain can figure that out.I'm throwing the B.S. flag on this supposed "Siglent Tech Support" guy...

author: nuhamind2
author_rank: Regular Contributor
timestamp: June 20, 2013, 08:13:20 am
content: Probably if not because language barrier, or not-so-technical customer support.I sincerely hope it's the first one.

author: Siglent
author_rank: Regular Contributor
timestamp: June 20, 2013, 08:55:42 am
content: Quote from: EEVblog on June 19, 2013, 05:51:24 amvery pleased to join the forum ,we are a team.

author: tinhead
author_rank: Super Contributor
timestamp: June 20, 2013, 09:55:03 am
content: Quote from: Siglent on June 20, 2013, 08:55:42 amso maybe can thea teamanswer my question above?

author: nctnico
author_rank: Super Contributor
timestamp: June 20, 2013, 10:40:45 am
content: Maybe Siglent's engineering team should join and then pay Dave for the useful advice they got from this forum

author: valentinc
author_rank: Regular Contributor
timestamp: June 20, 2013, 08:26:07 pm
content: QuoteI want to ask you something about the Siglent windows drivers... I have a Siglent SDG1020 AWG and a Siglent SDS1072CML oscilloscope, both with the same problem... The driver on the CD has a different hardware ID than the actual hardware ID of the equipment... And of course, because of this, Windows won't install those drivers... And even if I change the hardare IDs in the .inf file, the software won't see the equipment...The scope and AWG works fine with the NI VISA drivers... but still the same problem... The Siglent software doesn't see anything connected on the USB...

author: Siglent
author_rank: Regular Contributor
timestamp: June 21, 2013, 03:03:23 am
content: Quote from: valentinc on June 20, 2013, 08:26:07 pmThe operating system of your computer is win7 64bit?You may need install the version 5.1.2 of NIVISA.It's the link:http://joule.ni.com/nidu/cds/view/p/id/2914/lang/en

author: valentinc
author_rank: Regular Contributor
timestamp: June 21, 2013, 09:17:17 am
content: QuoteI tried on Win7 32 bit, Win7 64 bit, Win XP, Win 8 64 bit... The result is the same, it does not matter which OS I use... The Siglent software doesn't see the instrument with the NI VISA drivers... But I'll try 5.1.2... As I don't recall what version I tried last time...

author: David Aurora
author_rank: Frequent Contributor
timestamp: June 21, 2013, 01:37:07 pm
content: Ordered the SDS1102CML today, good to know there's readily available support here.P.S. I assume the thing won't talk to my Mac?

author: nixxon
author_rank: Frequent Contributor
timestamp: June 21, 2013, 08:21:13 pm
content: Quote from: Siglent on June 20, 2013, 08:55:42 amI would appreciate if each and every Siglent team member attributing here would sign their individual post with their name or anonymous ID-number, because then it is possible to backtrack the previous posts in the thread and figure out what the particular Siglent-representative should know about the thread history. I guess each and every Siglent representative do not have the time or ability to read all the previous posts in this thread...

author: Hydrawerk
author_rank: Super Contributor
timestamp: June 21, 2013, 10:41:01 pm
content: Any info on these new Siglent scopes?https://www.eevblog.com/forum/testgear/spotted-new-birds-%28siglent%29/Release date or specifications? Thank you in advance.

author: zaoka
author_rank: Frequent Contributor
timestamp: June 22, 2013, 10:44:19 pm
content: Siglent SHS806,Is TrendPlot feature available only for multimiter inputs or it does work on scope inputs as well?

author: Siglent
author_rank: Regular Contributor
timestamp: June 24, 2013, 01:22:57 am
content: Quote from: mswhin63 on June 23, 2013, 03:34:56 amThank you for your suggestion, we are exploring the establishment of a good way to serve you, your suggestions will be considered.

author: Siglent
author_rank: Regular Contributor
timestamp: June 24, 2013, 06:22:59 am
content: Quote from: nixxon on June 21, 2013, 08:21:13 pmSome of the problems , we'll talk about in order to give more useful answer on this forum ,now , we are Investigating a better way for improving.If , you could provide some useful suggestions, we will be very pleased and Proper consideration

author: Siglent
author_rank: Regular Contributor
timestamp: June 24, 2013, 06:56:18 am
content: Quote from: zaoka on June 22, 2013, 10:44:19 pmyes, the TrendPlot feature is also available for 32 kinds of measurement on scope inputs

author: Siglent
author_rank: Regular Contributor
timestamp: June 26, 2013, 01:14:51 am
content: Quote from: tinhead on June 19, 2013, 08:38:48 am1.long menmoryWith and without "long memory" are all used 5ADCs, difference is whether there is memory chips.There are tow series, SDS1000CML (with long memory) and SDS1000CNL (whitout long memory)2.ADCAll the products did not use 4ADCs3.200MHz modelIt is used in other solution, with only one chip (2Gsa/s)

author: tinhead
author_rank: Super Contributor
timestamp: June 26, 2013, 01:20:45 am
content: Quote from: Siglent on June 26, 2013, 01:14:51 amare you sure? i see here only 4 ADCs chips (two on top and two on bottom PCB side)brand seems to be Siglent, hardware rev. CA_M_111000 / SAT7.820.681OSo ?