TestEquity: Update.... - Page 1
Forum section: electronics / testgear

author: bonz
author_rank: Newbie
timestamp: April 30, 2014, 06:47:03 pm
content: ORIGINAL POST:Just wanted to share a recent (and only) experience I have had with TestEquity.com. Ordered an Agilent scope from them and when the box arrived I noticed the QA tag was broken (Agilent always has a tag on the seam of the box that says something like "Do Not Accept If Seal Broken"). Talked to them and first they told me "we open every box to make sure everything is there" which is BS. Talked to Agilent and they confirmed this is not normal procedure and eventually got a call from Don Sinclair who is supposed to be a TestEquity vice president who apologized and said I was given wrong information and they do not open every box. Sent that one back and they assured me they will send me a fresh one.Well I got the replacement yesterday and it is worse than the first one with the QA tag half torn off. These are obviously used or open box items and not new and I paid the new price with no discounts. Now I'm in the process of getting a refund and buying elsewhere.First time I thought it was just an accident/error, second time makes me think this a systematic routine. TestEquity is in the business of buying and selling new and used test equipment. If you order something new from them just double check and make sure that it is indeed new and not "open box" or just "slightly used" or a trade show unit!!!I have attached the pictures of the seals on both boxes.UPDATE 5/28/2014:I have been working with TestEquity and Agilent on this issue for the past few weeks. As it turns out this was not a TestEquity issue at all. The problem originated with Agilent and their process and procedures in shipping. Agilent (or a third party contractor of theirs) was opening the boxes to complete the "kitting" AFTER another Agilent department had already put the final "Do Not Accept If Seal Broken" sticker on the boxes and every box that got shipped out had the same issue. I received a letter from Agilent (attached) regarding this.My sincere apologies to the TestEquity team for thinking this was their fault. They have been extremely professional and helpful and from the salesperson all the way up to their executives have been helping solve this problem. Same goes with Agilent. Both Agilent and TestEquity realized this was an issue and worked hard to find out the source of the problem and Agilent is working on fixing this problem in their process.Just need to give credit where it's due...TestEquity is definitely my go-to place from now on for test equipment purchases.All's well that ends well...finally got my MSOX4034A scope...simply awesome!(I personally think this was due to Agilent wanting to put a flyer announcing Agilent/Keysight changeover in these boxes that were already boxed and ready to ship!)

author: DJ
author_rank: Unknown
timestamp: April 30, 2014, 07:08:25 pm
content: Not good. What scope & price, if you don't mind my asking?Evercore seems to be their owner, hmmm...

author: Mark_O
author_rank: Frequent Contributor
timestamp: April 30, 2014, 08:02:47 pm
content: Quote from: bonzThanks very much for raising the flag on this, bonz.

author: achaios
author_rank: Newbie
timestamp: April 30, 2014, 09:24:14 pm
content: I got my Agilent U1252B multimeter from them with no problems.YMMV.-- Tom

author: skipjackrc4
author_rank: Regular Contributor
timestamp: April 30, 2014, 09:44:33 pm
content: My DSOX2024 came with no issues. Still, that's not a good thing at all. Thanks for posting it.

author: KD0RC
author_rank: Regular Contributor
timestamp: April 30, 2014, 10:32:18 pm
content: I bought a DSOX 2022A from them and got it very quickly, and no open box issues.

author: grego
author_rank: Frequent Contributor
timestamp: May 01, 2014, 12:01:20 am
content: I've ordered from them as well with no problems.

author: nctnico
author_rank: Super Contributor
timestamp: May 01, 2014, 08:20:24 pm
content: Customs / post office inspection anyone? It's not difficult to see if equipment has been used or not. If the equipment, cables and books are neatly packed you can be sure the equipment is new. Just judging the box is a bit short sighted IMHO.

author: bonz
author_rank: Newbie
timestamp: May 01, 2014, 08:49:09 pm
content: Quote from: nctnico on May 01, 2014, 08:20:24 pmThese boxes (pleural) came from California to Alabama in the USA so Customs is not the cause. They were delivered by FedEx that does not open boxes! If it becomes damaged/open in transit FedEx gives you an exception report that explains what happened and you have the choice not to accept it. Also, if you notice in the pictures, the seals were cut/torn and then taped over again.Quote from: nctnico on May 01, 2014, 08:20:24 pmThat is definitely not true...I have all the cables/boxes/CDs/plastic packing material from my old units. I take very good care of them and they all look brand new. I can pack one up just as neatly as it came to me the first day. Does that mean it has not been used?Quote from: nctnico on May 01, 2014, 08:20:24 pmShort sighted?!!! Agilent puts this label on each box for a reason...to prevent this uncertainty when you're paying top dollar for top equipment. It says "Do Not Accept If Seal Is Broken".

author: Stuey
author_rank: Contributor
timestamp: May 02, 2014, 03:44:29 am
content: Hmm...I was about to say that sometimes distributors will cut open a box to slip a packing slip inside, but there's no reason why they would have needed to cut the seal in both directions to do this.Time to choose a different supplier.

author: achaios
author_rank: Newbie
timestamp: May 02, 2014, 01:28:48 pm
content: Quote from: bonz on May 01, 2014, 08:49:09 pmDon't give FedEx that much credit!!!!I once ordered 12 bottles of soda from Foxon Park, and it was shipped FedEx. Instead of getting the Foxon Park packaging of styrofoam forms, I got 11 STICKY BOTTLES IN A PLASTIC BAG, and NO notification of damage!Two in a row might be bad luck, or a particularly bad FedEx office. Maybe they're not to blame, but....-- Tom

author: nazcalines
author_rank: Contributor
timestamp: May 02, 2014, 05:56:36 pm
content: I've also had an issue with TestEquity. I put in an order for an Agilent DSOX2012 on the last day of the upgraded bandwidth promotion. I called in the order and gave them all my contact info, address, and creditcard number. They said it was backordered 1-2 weeks, but I agreed it wasn't a problem. I waited a month before calling them, because I assumed it was just back ordered longer than they thought. Turns out they never put my order through.