New first of it's kind potentiometer!!! - Page 1
Forum section: electronics / general

author: faulty
author_rank: Newbie
timestamp: March 08, 2015, 09:34:40 am
content: I just received few days back, and it's the first time element14/farnell has screw up on me

author: Rerouter
author_rank: Super Contributor
timestamp: March 08, 2015, 09:39:28 am
content: A month back i had to do a 3 way trade with other companies because we had all had our RS Components orders sent to the wrong place,The internal address on the parts bags was wrong, but the external bag was right,Even when we called them to notify them, they said we would need to fix it between ourselves (2 of us in sydney, 1 in Melbourne, a few hundred Km away)....I wouldn't be surprised if someone else just received a potentiometer instead of a terminal,

author: faulty
author_rank: Newbie
timestamp: March 08, 2015, 09:42:08 am
content: Quote from: Rerouter on March 08, 2015, 09:39:28 amThat's very unprofessional. At everyone should ship back the they reship it out. I'm still waiting for their reply probably next week.

author: Whales
author_rank: Super Contributor
timestamp: March 08, 2015, 10:08:13 am
content: Atleast you didn't get a 1/2 turn pot.I am under the impression element14 does a lot of automated stock management, but I'm sure part of the process is still done by hand. Reading thousands of labels per day and comparing them to contents probably isn't practical however and they would have to tolerate a certain % of constant failures.

author: digsys
author_rank: Unknown
timestamp: March 08, 2015, 10:14:16 am
content: Last week I received R/A DB25 male connectors instead of 18R 1/2W resistors. I notified them and got 100R 1/2W resistors.I'm getting close !! Anyone need DB25 connectors, maybe we can swap?

author: Gribo
author_rank: Frequent Contributor
timestamp: March 08, 2015, 01:05:50 pm
content: It seems to be an epidemic, last week I got from Digikey a wrong connector (28 pin circular instead of 6 pins). Luckily, they are sending another, the correct one, hopefully.

author: matseng
author_rank: Frequent Contributor
timestamp: March 08, 2015, 01:50:25 pm
content: About 20 years ago I received a $200 Weller soldering station instead of a couple DB-25 connectors from a major electronics supplier in Sweden. I must admit that I didn't give it back, but I didn't feel to guilty about it because I've bought stuff for a few thousands of dollars that year from them. :-)

author: Smokey
author_rank: Super Contributor
timestamp: March 08, 2015, 09:34:34 pm
content: Well theoretically if you put a wiper down the side of that pin and slid it up and down, it would change resistance... just saying.Digikey sent me project boxes instead of resistors once. The packing labels said resistor and everything. The resistors were 10 cents apiece, and the project boxes which I didn't order but they sent instead were like 30 bucks. Lets just say I didn't alert them to their mistake.

author: tom66
author_rank: Super Contributor
timestamp: March 08, 2015, 09:44:15 pm
content: Farnell keeps screwing up my orders. Probably had something like 3 or 4 they've screwed up so far.

author: PeterFW
author_rank: Frequent Contributor
timestamp: March 08, 2015, 10:11:03 pm
content: I ordered from Farnell once, right after Neutrik relased the NYS373 RCA connector. I must have bought the first ones they had in stock.I can not remember the price but lets say they were 50 cents a pice on the website.I ordered them for 50 cents a piece.I got the package, opend it, looked at the invoice and they were quoted with 60 cents a piece.I checked the confirmation Email, 60 Cents, right.I checked the Website, 60 Cents.I got annoyed and called them because i bought a couple dozen of them, it was a significant price difference.The lady on the phone said, yes, that is right.They are 70 cents a piece."No! I ordered them for 50 cents, the website says 60 cents and now you say they are 70 cents?""Yes, that is right, the website is wrong, they are 80 cents a piece."So instead of getting the lower price again they wanted even more money from me now.Thankfully after i had a bit of a tantrum i only paid 60 cents/piece.

author: Aodhan145
author_rank: Frequent Contributor
timestamp: March 08, 2015, 11:38:07 pm
content: I downloaded my farnell order in a csv file once then when I wanted to buy it I tried to re upload it but it was giving errors, I didn't really understand how a CSV file off farnells download feature isn't compatible with its upload tool. I finally got it too accept the file and It changed everything. I glanced over and It looked okay then when it arrived it was all the wrong stuff and in all the wrong quantities. I was pretty pissed off. It shows you you should really double check your orders.

author: Stonent
author_rank: Super Contributor
timestamp: March 08, 2015, 11:45:13 pm
content: Quote from: faulty on March 08, 2015, 09:42:08 amYeah, lets say you ordered a Virtex 7 dev board and they ordered a couple of LEDs and the orders got swapped. I think I'd just be sick inside if the other party wasn't responding.

author: Chipmunk
author_rank: Contributor
timestamp: March 09, 2015, 01:14:34 am
content: Maplin Electronics here in the UK did that to me once, turned out (back in the 80s, when they were still quite small) there were 2 customers with the same initial and surname in the same road! I just walked it up to the guy's house and had a fairly long discussion. Sometimes screwups work out well