Tonghui TH2380 with cosmetic issues - Page 1
Forum section: electronics / testgear

author: Caliaxy
author_rank: Frequent Contributor
timestamp: December 24, 2022, 05:03:40 am
content: I finally got one. As a quick first impression, I’m unpleasantly surprised by the sloppiness of the cosmetic execution. The lettering on the faceplate is tilted – not much, about 2 degrees, but still annoyingly conspicuous.One of the fixtures that came with it looks carelessly assembled as well.Although none of these issues are functional, they are still worrisome. It’s still a $1100+ meter (shipped) and, honestly, I expected Tonghui to care a little bit more about appearance.Nothing else is obviously wrong with it, but I only did a few quick measurements, which seemed fine. Still going through the online manual…Has anybody else had a similar experience with Tonghui? Are there counterfeits around? Is this what they generally deliver or should I be worried?I bought it new on Amazon (US) from a vendor in China (not expected to be an authorized dealer, but the item was declared “returnable”). It came in what seems to be an original box, sealed with tape marked “Tonghui”, with two stickers showing the S/N on the outside of the box (matching the S/N on the sticker on the LCR meter), a laser-printed calibration certificate (in English) with values measured for each range and no other inserts (the pictures on Amazon also show a CD, some leaflets, desiccant packs, and something that looks like a manual or a quick guide - none of which were included with what I received). Overall, despite the missing small items ("open box"?), it seems legit to me, but I could be wrong…

author: rdl
author_rank: Super Contributor
timestamp: December 24, 2022, 08:33:23 am
content: There is no way I could look at that tilted lettering every day. It would drive me crazy. There is no excuse for that kind of sloppiness at that price I'd send it back immediately.

author: Martin72
author_rank: Super Contributor
timestamp: December 24, 2022, 08:42:36 am
content: Return to sender, it´s surprising this went through the quality control...

author: Kean
author_rank: Unknown
timestamp: December 24, 2022, 12:21:07 pm
content: I have a few Tonghui products, and I've not seen any issues like this. I don't like the reversed channel numbering on some of their power supplies, but that is completely different.Return it. It seems like it could be a "ghost shift" unit built from reject parts. I wonder what other surprises it has in store...

author: mawyatt
author_rank: Super Contributor
timestamp: December 24, 2022, 01:30:13 pm
content: We have the TH2830 and various Tonghui LCR Fixtures, all are very well built and nothing "sloppy" about them. One of the better China sourced OEMs, many of their items are also rebranded. They perform quite well in their various functions, and the TH2830 compares quite well with our best in-house LCR from the Japanese OEM Hioki IM3536.From what you've shown, making quality measurements may be questionable in your mind and the solution would be to return and get a sample that you feel confident in.Best & Happy Holidays,BTW think OP is referring to TH2830 and not TH2380??

author: Caliaxy
author_rank: Frequent Contributor
timestamp: December 27, 2022, 06:39:20 pm
content: Thank you guys, I initiated the return procedure. Amazon accepted the return but the seller resists sending the shipping label. They try to convince me that if it works like that, what's the problem? They claim they are an official Tonghui dealer and the LCR meter comes directly from the factory.At my end, I should have probably simply asked for a return within the stated return policy, without mentioning that it looks like a counterfeit or a quality reject item (had to provide a reason...). The seller took offense and turned defensive. But my pocket is offended too. So now I'm spending my time exchanging messages. Sorry for the rant.

author: Martin72
author_rank: Super Contributor
timestamp: December 27, 2022, 06:53:53 pm
content: LOL.QuoteQuoteFrom the backyard of the factory, from the scrap bin, I'm sure.