[major=BBA_TM | course_id=TTG311 | syllabus_id=13238 | semester=5 | combo=TM_COM2.2 | title=Tourist guiding 1]
Course ID: TTG311
Title EN: Tourist guiding 1
Title VI: Nghiệp vụ hướng dẫn du lịch 1
Credits: 3.0
Prerequisites: HMO102
Description: Objective: Understand the profession of a tour guide and related basic knowledge. Prepare for work, develop a professional working attitude. Understand the general duties and responsibilities of a tour guide. Understand tourism products and responsibilities related to passenger transportation and accommodation arrangements. Learn how to build presentations and know how to comment on tourist routes, tourist attractions and present other topics related to the tour itinerary. Develop other necessary skills in building teambuilding programs, dinner parties, group entertainment. Extend guiding skills with high reflexes in unexpected situations in groups. Develop effective intercultural communication skills of tour guides. Understand airport procedures and immigration procedures. Apply general knowledge as a foundation for subsequent specialized subjects. Describe tourist destinations/attractions of the world.
Description:The course address to the structure, scope and measurement of Tour Guide skills and group management. The course aims to enhance professional skills and knowledge of outbound tour guide (tour guide for Vietnamese in foreign countries) and inbound (tour guide for foreigners in Vietnam). The course helps advance the leaners’ ability to handle situations such as first aid on the tour, to contact the local embassy and presentation methods, to work with tourists, drivers, hotels, restaurants, travel agents and airlines. The course orientates students to acclimatize the C.I.Q procedures (Customs, Inspection & Quarantine). The course determines cheerleading skills, teambuilding skills, organizing games. The course guides students to prepare presentation on various themes, select the professional guiding language.
Teaching method: lecturing and practice in class or practice in some short fieldtrips in the city (city tour, museum tour, tourist attraction tour, thematic tour,...)
Student tasks: <- Students must attend more than 80% of contact slots in order to be accepted to the final examination.
- Student is responsible to do all exercises, theorical and practical assignments given by instructor in class, on site or at home and submit on time
- Use laptop in class only for learning purpose
- Promptly access to the FU CMS at http://flm.fpt.edu.vn for up-to-date course information>
Tools: - Internet
Course type: traditional
Decision: 932/QĐ-ĐHFPT dated 08/22/2025
Approved date: 2025-08-22
CLO1: Understand the profession of a tour guide and related basic knowledge.
[1] category=Class Participation; type=on-going; weight=10.0; duration=during the whole session; question_type=CLO1, CLO2, CLO3, CLO4, CLO5; grading_guide=Collect document and insert to the lesson. Skill of discussion and present ideas.; completion_criteria=; clos=>0
[2] category=Group assignment; type=on-going; weight=30.0; duration=in class; question_type=All CLOs; grading_guide=Review and Practice tour guide tasks learned in theory in this course.; completion_criteria=; clos=5
[3] category=Individual assignments; type=on-going; weight=30.0; duration=in class or during the fieldtrip; question_type=CLO1, CLO5, CLO6, CLO7, CLO8, CLO9, CLO10; grading_guide=Practice some tour guide tasks learned in theory in this course.; completion_criteria=; clos=5
[4] category=Final exam; type=Final exam; weight=30.0; duration=60'; question_type=All CLOs; grading_guide=concepts, basic tour guide knowledge, mini case; completion_criteria=; clos=5
[1] desc=Vietnam Tourism Occupational Standards (VTOS)- Tour Guide Profession; author=Vietnam National Authority of Tourism - the Ministry of Culture, Sports and Tourism; publisher=Vietnam Human Resource Development Project; edition=2009, 2015; isbn=; main=; online=True; note=
[2] desc=The Professional Guide: Dynamics of Tour Guiding; author=Kathleen Lingle Pond; publisher=Wiley; edition=1st; isbn=ISBN-13: 978-0471283867; main=; online=; note=ISBN-10: 047128386X
[3] desc=Tour Guiding: The Ultimate Guide to Theory and Practice; author=Cosmos Sracooh and Kwaku Passah Snr; publisher=DAkpabli & Associates; edition=; isbn=ISBN-10 ‏ : ‎ 9988902360; main=; online=; note=ISBN-13 ‏ : ‎ 978-9988902360
[4] desc=How to Be a Tour Guide: The Essential Training Manual for Tour Managers and Tour Guides; author=Nick Manning, Sean Householder, Sandra Murphy; publisher=Nick Manning; edition=; isbn=; main=; online=; note=
[5] desc=Principles and Ethics of Tour Guiding; author=Z. Cruz Ramirez; publisher=Rex Bookstore, Inc.; edition=; isbn=ISBN: 9712324591, 9789712324598; main=; online=; note=
Session 1: -Introduction to the course
-Assessment Instruction
-Introduction to AI Integration in the course
Unit 1: The basic notions and concepts about Tour Guiding
- Tour Guide Definition and Category
-Professional Guide/Registered Guide
Topic: Offline; Teaching type: CLO1, CLO2; LO: IT
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Tasks: Guidance on AI activities, teaching methods, and assessment strategies: https://drive.google.com/drive/folders/1BNbJLUrw_WkjZpDrO80JegegwFv8umCs?usp=sharing
Download: https://flm.fpt.edu.vn/gui/role/student/-Download learning materials and ask relevant questions.-Prepare information and notions about Tour Guide Definition and Category-Discussion

Session 2: Unit 1: The basic notions and concepts about Tour Guiding
-National Guide/Local Guide
-City Guide/Regional Guide/Transnational Guide
Topic: Offline; Teaching type: CLO1, CLO2; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion

Session 3: Unit 1: The basic notions and concepts about Tour Guiding
-Permanent Guide/Freelancer Guide
-Domestic Guide/Inbound Guide/Outbound Guide
Topic: Offline; Teaching type: CLO1, CLO2; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion

Session 4: Unit 2: Tour Guide Image and position
Personal Hygiene
Hygiene Principles
Being a representative of your organization
Topic: Offline; Teaching type: CLO1, CLO2, CLO3; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Image and position
Discussion
CLO10: Understand airport procedures and immigration procedures.
Session 1: Unit 2: Tour Guide Image and position
Basic principles when representing an organization
Being polite and well-mannered
Principles of work attitude and behavior
Topic: Offline; Teaching type: CLO1, CLO2, CLO3; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Image and position
Discussion

Session 2: Unit 2: Tour Guide Image and position
Being service-minded
Recognize service levels and guest expectations
Individual assignment 1: instructions
Topic: Offline; Teaching type: CLO1, CLO2, CLO3; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Image and position
Discussion

Session 3: Unit 3: General Duties and Responsibilities of a Tour Guide
Managing and Supervising the Itinerary
Ensuring that the program is carried out as described
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO4; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about General Duties and Responsibilities of a Tour Guide
Discussion

Session 4: Unit 3: General duties and responsibilities of a tour guide
Structure of the tour program and itinerary (Knowledge)
Provide necessary information about the route (ethnicity, geography, history and socio-economics)
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO4; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about General Duties and Responsibilities of a Tour Guide
Discussion
CLO2: Prepare for work, develop a professional working attitude
Session 1: Unit 3: General Duties and Responsibilities of a Tour Guide
Providing Factual Information
Types of Information and Principles of Information (Knowledge)
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO9; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about General Duties and Responsibilities of a Tour Guide
Discussion

Session 2: Unit 4: Customs, Immigration and Quarantine (CIQ) Procedures
Inform customers about duty-free and other regulations
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO10; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Customs, immigration and quarantine procedures
Discussion

Session 3: Unit 4: Customs, Immigration and Quarantine (CIQ) Procedures
Visas and Travel Documents
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO10; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Customs, immigration and quarantine procedures
Discussion

Session 4: Unit 4: Customs, Immigration and Quarantine (CIQ) Procedures
Practice: Visa regulations in some countries. Visa application documents for some countries are specified by the Instructor.
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO10; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Customs, immigration and quarantine procedures
Discussion
CLO3: Understand the general duties and responsibilities of a tour guide
Session 1: Unit 4: Customs, Immigration and Quarantine (CIQ) Procedures
Customs, Immigration and Quarantine Principles (Knowledge)
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO10; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Customs, immigration and quarantine procedures
Discussion

Session 2: Unit 4: Customs, Immigration and Quarantine (CIQ) Procedures
Health and Vaccination Regulations
Health Alerts
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO10; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Customs, immigration and quarantine procedures
Discussion

Session 3: Unit 4: Customs, Immigration and Quarantine (CIQ) Procedures
Foreign currency regulations
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO10; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Customs, immigration and quarantine procedures
Discussion

Session 4: Unit 5: Preparing for an actual tour
Gathering Travel Information
Gathering actual Information
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO10; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Preparing for an actual tour
Discussion
CLO4: Understand tourism products and responsibilities related to passenger transportation
Session 1: Unit 5: Preparing for an actual tour
Principles of gathering relevant information
Guidelines of Tour Operator
Paperwork & travel document
Topic: Offline; Teaching type: CLO1, CLO2,4, 6,10; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Preparing for an actual tour
Discussion

Session 2: Unit 5: Preparing for an actual tour
Financial duties
Basic knowledge of accounting
Topic: Offline; Teaching type: CLO1, CLO2,4, 6,10; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Preparing for an actual tour
Discussion

Session 3: Unit 6: Procedures and responsibilities related to transportation
Transport Management
Baggage and transport information
Topic: Offline; Teaching type: CLO1, CLO2,4; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Procedures and responsibilities related to transportation.Discussion

Session 4: Unit 6: Procedures and responsibilities related to transportation
Principles of luggage arrangement and handling of information on tourist transportation
Convenience and seat rotation on the vehicle
Topic: Offline; Teaching type: CLO1, CLO2,4; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Procedures and responsibilities related to transportation.Discussion
CLO5: Understand accommodation arrangements
Session 1: Unit 6: Procedures and responsibilities related to transportation
Flight Facts
Basic Check-in Procedures for Airline and TransportationTime and itinerary of the trip
Arrange with colleagues (driver, bellboy, etc.) staff
Individual assignment 2: instructions
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO10; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Procedures and responsibilities related to transportation.Discussion

Session 2: Unit 7: Tour guide and hotel arrangements
Gaining information about the hotel
Hotel check-in and check-out procedures
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO5, CLO7; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour guide and hotel arrangements.Discussion

Session 3: Unit 7: Tour Guides and Hotel Arrangements
Booking and Checking in for Groups
During Stay and Check-Out
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO5, CLO7; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour guide and hotel arrangements.Discussion

Session 4: Unit 7: Tour Guides and Hotel Arrangements
Tour guide and restaurant services
Group Assignment: instructions
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO5, CLO7; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour guide and hotel arrangements.Discussion
CLO6: Learn how to build presentations and know how to comment on tourist routes, tourist attractions and present other topics related to the tour itinerary
Session 1: Unit 7: Tour Guides and Hotel Arrangements
Practice: check some 2-star, 3-star, 4-star hotels: hotel type, price, location, hotel services; Restaurant: menu type, other services such as gala dinner service, meeting room... Lecturers can choose by province/region or by route)
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO5, CLO7; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour guide and hotel arrangements.Present.

Session 2: Unit 8: Sightseeing Guide
Organizing and Preparing for Sightseeing
Selling Sightseeing Programs and Optional Programs
Carrying out Sightseeing Tours
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO6, CLO9; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Guide to Visit. Discussion.

Session 3: Unit 8: Sightseeing Guide
Conveying Specific Information
Terminology and Sightseeing Organization
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO6, CLO9; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Guide to Visit. Discussion.

Session 4: Unit 9: Presentation (Group)
Standing in front of a group of tourists
Using audio equipment
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO6, CLO9; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Presentation. Discussion.
CLO7: Develop other necessary skills in building teambuilding programs, dinner parties, group entertainment
Session 1: Unit 9: Presentation (Group)
Basic principles of attitude and presentation
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO6, CLO9; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Presentation. Discussion.

Session 2: Unit 9: Presentation (Group)
Providing Balanced Information
Principles of Balanced Information
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO6, CLO9; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Presentation. Discussion.

Session 3: Unit 10: Tour Guide Leadership Skills
Making Decisions as a Leader (Group)
Balancing Group Activities
Topic: Offline; Teaching type: CLO1, CLO2; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Leadership Skills. Discussion.

Session 4: Unit 10: Tour Guide Leadership Skills
Equal Attention
Building Trust
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO7; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Leadership Skills. Discussion.
CLO8: Extend guiding skills with high reflexes in unexpected situations in groups
Session 1: Unit 10: Tour Guide Leadership Skills
Build rules for the trip
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO7; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Leadership Skills. Discussion.

Session 2: Unit 11: Dealing with calamities, problems & complaints.
Identify the type of complaint (technical, personal…)
Resolve queries, apply listening skills
Topic: Offline; Teaching type: CLO1, CLO2, CLO6, CLO8, CLO9; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare in group a topic related to Dealing with calamities, problems & complaints.

Session 3: Unit 11: Dealing with calamities, problems & complaints.
Identify the type of disaster (health, travel, people)
Propose a solution
Topic: Offline; Teaching type: CLO1, CLO2, CLO6, CLO8, CLO9; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare in group a topic related to Dealing with calamities, problems & complaints.

Session 4: Unit 11: Dealing with calamities, problems & complaints
News delivery skills (bad news)
Topic: Offline; Teaching type: CLO1, CLO2, CLO6, CLO8, CLO9; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare in group a topic related to Dealing with calamities, problems & complaints.
CLO9: Develop effective intercultural communication skills of tour guides.
Session 1: Unit 11: Dealing with calamities, problems & complaints
Practice: handle some situations that occur on tour
Topic: Offline; Teaching type: CLO1, CLO2, CLO6, CLO8, CLO9; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare in group a topic related to Dealing with calamities, problems & complaints.

Session 2: Unit 11: Dealing with calamities, problems & complaints
Practice: handle some situations that occur on tour
Topic: Offline; Teaching type: CLO1, CLO2, CLO6, CLO8, CLO9; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare in group a topic related to Dealing with calamities, problems & complaints.

Session 3: Unit 11: Dealing with calamities, problems & complaints
Individual assignment 2: Submit
Topic: Offline; Teaching type: CLO1, CLO2, CLO6, CLO8, CLO9; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare in group a topic related to Dealing with calamities, problems & complaints.

Session 4: Unit 12: Ending the Trip
Closing the File – Writing the Trip Report
settlement for the Trip
Topic: Offline; Teaching type: CLO1, CLO2, CLO3,6; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare in group a topic related to Ending the Trip.Discussion
Session 1: Unit 13: Cross-Cultural Communication and the Tour Guide
Overcoming Cultural Differences and Communication
Being Aware of Cultural Values and Norms
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO6, CLO9; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare in group a topic related to Cross-cultural Communication and Tour Guides
Discussion

Session 2: Unit 13: Cross-Cultural Communication and the Tour Guide
The Foundations of Cross-Cultural Communication
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO6, CLO9; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare in group a topic related to Cross-cultural Communication and Tour Guides
Discussion

Session 3: Unit 14: Outbound Tourism – Travel To a Different Country
- Role and responsibilities of outbound tour leader
- Working with your local guide partner
- Expectations of tourists
- Entertaining skills
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO4, CLO9, CLO10; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare in group a topic related to Outbound tourism.Discussion

Session 4: Unit 14: Outbound Tourism – Travel To a Different Country
- Assisting in customer safety orientation
- Assessing risk management
- Conducting equipment logistics
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO4, CLO9, CLO10; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare in group a topic related to Outbound tourism.Discussion
Session 1: Unit 14: Outbound Tourism – Travel To a Different Country
- Making common repairs
- Providing an overview of natural and cultural history
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO4, CLO9, CLO10; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare in group a topic related to Outbound tourism.Discussion

Session 2: Unit 15: Safety & Security
First Aid -Tourist' health
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO6, CLO9,10; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare in group a topic related to Safety & Security.Discussion

Session 3: Unit 15: Safety & Security
First Aid -Tourist' health
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO6, CLO9,10; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare in group a topic related to Safety & Security.Discussion

Session 4: Unit 15: Safety & Security
Travel Insurance
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO6, CLO9,10; LO: T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare in group a topic related to Safety & Security.Discussion
Session 1: 4 days field trip:
Outside the province in which the campus is located.
Day 1:
Thematic tour commentary and practice tour guide tasks such as airport procedures or hotel or restaurant check-in.
Practice the tourist site commentary (on-site). Features of a thematic visit. Technique for delivering commentary at a tourist site and practice airport procedures or hotel check-in procedures or restaurant procedures for the group on day 1
Individual Presentation

Note: The trip is scheduled to take place after week 13, or during the semester on weekends or weekdays, provided it does not conflict with other classes of the students.
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO10; LO: T, U
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Procedures and responsibilities related to tour guide tasks
Discussion

Session 2: Field trip
Day 1: Thematic tour commentary and practice tour guide tasks such as airport procedures or hotel or restaurant check-in.
Practice the tourist site commentary (on-site). Features of a thematic visit. Technique for delivering commentary at a tourist site and practice airport procedures or hotel check-in procedures or restaurant procedures for the group on day 1
Individual Presentation
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO10; LO: T, U
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Procedures and responsibilities related to tour guide tasks
Discussion

Session 3: Field trip
Day 2: Tour guide skills
- Delivering commentaries along the way (on the bus, at the lobby, at the restaurant)
- Taking care of tourists - Talking about daily life of a tourist group and practice airport procedures or hotel check-in procedures or restaurant procedures for the group on day 2
Individual Presentation
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO10; LO: T, U
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Procedures and responsibilities related to Tour guide skills
Discussion

Session 4: Field trip
Day 2: Tour guide skills
- Delivering commentaries along the way (on the bus, at the lobby, at the restaurant)
- Taking care of tourists - Talking about daily life of a tourist group and practice airport procedures or hotel check-in procedures or restaurant procedures for the group on day 2
Individual Presentation
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO10; LO: T, U
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Procedures and responsibilities related toTour guide skills
Discussion
Session 1: Fieldtrip
Day 3: Tour guide skills
How to guide in the crowd – Group management principles
- Managing the group
- Considering including and excluding content in the tour guide's presentation/Speech and practice airport procedures or hotel check-in procedures or restaurant procedures for the group on day 3
Individual Presentation
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO10; LO: T, U
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about General Duties and Responsibilities of a Tour Guide
Discussion

Session 2: Fieldtrip
Day 3: Tour guide skills
How to guide in the crowd – Group management principles
- Managing the group
- Considering including and excluding content in the tour guide's presentation/Speech and practice airport procedures or hotel check-in procedures or restaurant procedures for the group on day 3
Individual Presentation
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO4; LO: T, U
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about General Duties and Responsibilities of a Tour Guide
Discussion

Session 3: Fieldtrip
Day 4: Tour guide skills
Practice Tour - A attraction visit
Technique for delivering commentary with the staff at the attractions and practice hotel check-in procedures or restaurant procedures for the group on day 4.
Individual Presentation
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO4; LO: T, U
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about General Duties and Responsibilities of a Tour Guide
Discussion

Session 4: Fieldtrip
Day 4: Tour guide skills
Practice Tour - A attraction visit
Technique for delivering commentary with the staff at the attractions and practice hotel check-in procedures or restaurant procedures for the group on day 4.
Individual Presentation
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO4; LO: T, U
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about General Duties and Responsibilities of a Tour Guide
Discussion
Session 1: Review all units
Topic: Offline; Teaching type: CLO1, CLO2; LO: T
ITU: All documents and Slides of this course
Download: https://flm.fpt.edu.vn/gui/role/student/Apply and practice the theory to the concrete situations. Participate to some simulations in class.

Session 2: Group Assignment: Presentation
Topic: Offline; Teaching type: CLO1, CLO2; LO: U
ITU: All documents and Slides of this course
Download: https://flm.fpt.edu.vn/gui/role/student/Apply and practice the theory to the concrete situations. Participate to some simulations in class.

Session 3: Group Assignment: Presentation
Topic: Offline; Teaching type: CLO1, CLO2; LO: U
ITU: All documents and Slides of this course
Download: https://flm.fpt.edu.vn/gui/role/student/Apply and practice the theory to the concrete situations. Participate to some simulations in class.

Session 4: Group Assignment: Presentation
Topic: Offline; Teaching type: CLO1, CLO2; LO: U
ITU: All documents and Slides of this course
Download: https://flm.fpt.edu.vn/gui/role/student/Apply and practice the theory to the concrete situations. Participate to some simulations in class.