[major=BBA_TM | course_id=ENH401 | syllabus_id=11908 | semester=2 | combo=core | title=Business English for Hospitality - Upper Intermediate]
Course ID: ENH401
Title EN: Business English for Hospitality - Upper Intermediate
Title VI: Tiếng anh Chuyên ngành Khách sạn - Du lịch Trung cấp 2
Credits: 3.0
Prerequisites: ENH301
Description: 1. Objectives:
• build confidence in professional skills such as dealing with enquiries, marketing destinations, offering advice, negotiating, writing emails and speaking
to groups
• develop language awareness through an integrated grammar and skills syllabus
• acquire the specialized vocabulary needed by tourism professionals
• practise language skills in realistic Case studies that reflect issues in the tourist
industry today.
2. Description: English for International Tourism is a three-level series designed to meet the
English language needs of professionals working in the tourism industry and students of tourism in further education.
3. Teaching method: lecture and seminar format
4. Assessment scheme:
On-going assessment: 50%
Final examination: 50 %
Completion Criteria: Every on-going assessment component >0, each part of the final exam must be >0, Final Exam Score >=4/10 & Final Result >=5/10.
Student tasks: - Student must attend at least 80% of contact slots in order to be accepted to the final examination.
- Student is responsible to do all exercises, assignments given by the instructor in class or at home and submit on time
- Use laptop in class only for learning purpose
Tools: Internet
Course type: traditional
Decision: 862/QĐ-ĐHFPT dated 08/16/2024
Approved date: 2024-08-16
CLO1: Use continuous aspect Apply vocabulary to describe tourist motivations and visuals Apply professional skills when using visuals Tailor a package
[1] category=Assignment/Presentation; type=on-going; weight=30.0; duration=OP1: 30' in class
OP2: (For Constructivism Approach only): Follow lecturer's proposal; question_type=LO 1-4
LO 5-9
LO1-9; grading_guide=Based on topics of studied units; completion_criteria=; clos=>0
[2] category=Progress Tests; type=on-going; weight=20.0; duration=OP1: 60' in class
OP2: (For Constructivism Approach only): Follow lecturer's proposal; question_type=PT1: LO1-4
PT2: LO 5-9; grading_guide=Based on topics of studied units; completion_criteria=; clos=>0
[3] category=Final exam; type=Final exam; weight=50.0; duration=~100 minutes; question_type=LO1-9; grading_guide=Based on topics of studied units; completion_criteria=; clos=4
[1] desc=English for International Tourism Upper Intermediate New Edition Coursebook; author=Peter Strutt & Margaret O'Keeffe; publisher=Pearson; edition=New Edition; isbn=9781447923916; main=True; online=; note=
[2] desc=English for International Tourism (New Ed.) Upper-Inter: Class CD (2), Pearson (I9781447903666); author=Peter Strutt & Margaret O'Keeffe; publisher=Pearson; edition=New Edition; isbn=9781447903666; main=; online=True; note=
[3] desc=DVD videos & worksheet; author=Peter Strutt & Margaret O'Keeffe; publisher=Pearson; edition=New Edition; isbn=; main=; online=True; note=
[4] desc=Teacher's Book; author=Peter Strutt & Margaret O'Keeffe; publisher=Pearson; edition=New Edition; isbn=; main=; online=True; note=
[5] desc=Business Partner - Coursebook & eBook with MyEnglishLab & Digital Resources B2; author=Margaret O'Keeffe, Iwonna Dubicka, Marjorie Rosenberg; publisher=Pearson; edition=; isbn=9781292392981; main=; online=True; note=
[6] desc=Business Partner - Teacher's Book with Teacher's Portal Access Code B2; author=Margaret O'Keeffe, Iwonna Dubicka, Marjorie Rosenberg; publisher=Pearson; edition=; isbn=9781292237206; main=; online=True; note=
Session 1: Course Introduction
Unit 1
Trends in Toursim: Vocabulary & Grammar
Topic: Offline; Teaching type: LO1; LO: ITU
ITU: Student's Coursebook
Tasks: https://drive.google.com/drive/folders/1mwT9bA--qhJb2ahmAEk9ejYfK9vvXfd1?usp=sharing
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 1
Trends in Toursim: Vocabulary & Grammar
Topic: Offline; Teaching type: LO1; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 1
Trends in Toursim: Professional Skills
Topic: Offline; Teaching type: LO1; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 1
Trends in Toursim: Professional Skills
Topic: Offline; Teaching type: LO1; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
CLO2: Use countable and uncountable nouns Use vocabulary in advertising and publicity, web words, collocations Apply professional skills when maintaining a website Create and improve a media profile
Session 1: Unit 1
Trends in Toursim: Case Study
Topic: Offline; Teaching type: LO1; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 1
Trends in Toursim: Case Study
Topic: Offline; Teaching type: LO1; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 2
Get the Message: Vocabulary & Grammar
Topic: Offline; Teaching type: LO2; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 2
Get the Message: Vocabulary & Grammar
Topic: Offline; Teaching type: LO2; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
CLO3: Make predictions Use vocabulary for brands Apply professional skills when creating a business plan Know how to invest in a hotel
Session 1: Unit 2
Get the Message: Professional Skills
Topic: Offline; Teaching type: LO2; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 2
Get the Message: Professional Skills
Topic: Offline; Teaching type: LO2; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 2
Get the Message: Case Study
Topic: Offline; Teaching type: LO2; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 2
Get the Message: Case Study
Topic: Offline; Teaching type: LO2; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
CLO4: Use reporting verbs Use verb + noun collocations; use vocabulary related to tourism and community Apply professional skills when chairing a meeting Develop an eco-resort
Session 1: Unit 3
Hotel Branding: Vocabulary & Grammar
Topic: Offline; Teaching type: LO3; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 3
Hotel Branding: Vocabulary & Grammar
Topic: Offline; Teaching type: LO3; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 3
Hotel Branding: Professional Skills
Topic: Offline; Teaching type: LO3; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 3
Hotel Branding: Professional Skills
Topic: Offline; Teaching type: LO3; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
CLO5: Use grammar to talk about the past Use vocabulary to describing a heritage site, architecture, guiding expressions Apply professional skills when working as a tour guide Design a museum exhibition
Session 1: Unit 3
Hotel Branding: Case Study
Topic: Offline; Teaching type: LO3; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 3
Hotel Branding: Case Study
Topic: Offline; Teaching type: LO3; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 4
Sustainability: Vocabulary & Grammar
Topic: Offline; Teaching type: LO5; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 4
Sustainability: Vocabulary & Grammar
Topic: Offline; Teaching type: LO5; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
CLO6: Use conditional forms to describe hypothetical situations Discuss different kinds of large event by using collocations with event Apply professional skills of understanding contracts Make a festival profitable
Session 1: Unit 4
Sustainability Professional Skills
Topic: Offline; Teaching type: LO5; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 4
Sustainability Professional Skills
Topic: Offline; Teaching type: LO5; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 4
Sustainability: Case Study
Topic: Offline; Teaching type: LO4; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 4
Sustainability: Case Study
Topic: Offline; Teaching type: LO4; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
CLO7: Use dependent prepositions Use vocabulary concerned with remuneration; adjectives describing personality Apply professional skills in interviews Recruit the right person
Session 1: Consolidation & Progress Test 1
Topic: Offline; Teaching type: LO1-4; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Assignment 1 - Group Presentation
Topic: Offline; Teaching type: LO1-4; LO: ITU
ITU: Student's Coursebook
Download: Present media profile of a tourist attraction

Session 3: Unit 6
Herritage: Vocabulary & Grammar
Topic: Offline; Teaching type: LO5; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 6
Herritage: Vocabulary & Grammar
Topic: Offline; Teaching type: LO5; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
CLO8: Use relative clauses Use vocabulary for food and cooking Apply professional skills when giving feedback Plan a new itinerary
Session 1: Unit 6
Herritage: Professional Skills
Topic: Offline; Teaching type: L5; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 6
Herritage: Professional Skills
Topic: Offline; Teaching type: L5; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 6
Herritage: Case Study
Topic: Offline; Teaching type: LO5; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 6
Herritage: Case Study
Topic: Offline; Teaching type: LO5; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
CLO9: Use modal verbs UsevVocabulary to describe disasters, adventure sports Apply professional skills when dealing with crises
Session 1: Unit 7
Managing Events: Vocabulary & Grammar
Topic: Offline; Teaching type: LO6; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 7
Managing Events: Vocabulary & Grammar
Topic: Offline; Teaching type: LO6; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 7
Managing Events: Professional Skills
Topic: Offline; Teaching type: LO6; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 7
Managing Events: Professional Skills
Topic: Offline; Teaching type: LO6; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
Session 1: Unit 7
Managing Events: Case Study
Topic: Offline; Teaching type: LO6; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 7
Managing Events: Case Study
Topic: Offline; Teaching type: LO6; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 8
Careers: Vocabulary & Grammar
Topic: Offline; Teaching type: LO7; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 8
Careers: Vocabulary & Grammar
Topic: Offline; Teaching type: LO7; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
Session 1: Unit 8
Careers: Professional Skills
Topic: Offline; Teaching type: LO7; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 8
Careers: Professional Skills
Topic: Offline; Teaching type: LO7; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 8
Careers: Case Study
Topic: Offline; Teaching type: LO7; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 8
Careers: Case Study
Topic: Offline; Teaching type: LO7; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
Session 1: Unit 9
Gastronomy: Vocabulary & Grammar
Topic: Offline; Teaching type: LO8; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 9
Gastronomy: Vocabulary & Grammar
Topic: Offline; Teaching type: LO8; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 9
Gastronomy: Professional Skills
Topic: Offline; Teaching type: LO8; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 9
Gastronomy: Professional Skills
Topic: Offline; Teaching type: LO8; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
Session 1: Unit 9
Gastronomy: Case Study
Topic: Offline; Teaching type: LO8; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 9
Gastronomy: Case Study
Topic: Offline; Teaching type: LO8; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 10
Risk: Vocabulary & Grammar
Topic: Offline; Teaching type: LO9; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 10
Risk: Vocabulary & Grammar
Topic: Offline; Teaching type: LO9; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
Session 1: Unit 10
Risk: Professional Skills
Topic: Offline; Teaching type: LO9; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 10
Risk: Professional Skills
Topic: Offline; Teaching type: LO9; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 10
Risk: Case Study
Topic: Offline; Teaching type: LO9; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 10
Risk: Case Study
Topic: Offline; Teaching type: LO9; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
Session 1: Consolidation & Progress Test 2
Topic: Offline; Teaching type: LO5-9; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Assignment 2 - Individual Presentation
Topic: Offline; Teaching type: LO5-9; LO: ITU
ITU: Student's Coursebook
Download: https://flm.fpt.edu.vn/gui/role/student/Present an international menu compiled from individual dishes.

Session 3: Assignment 3 - Speaking Test A
Topic: Offline; Teaching type: LO5-9; LO: ITU
ITU: Student's Coursebook
Download: Speak on a topic based on the student's book themes

Session 4: Assignment 3 - Speaking Test B
Topic: Offline; Teaching type: LO5-9; LO: ITU
ITU: Student's Coursebook
Download: Speak on a topic based on the student's book themes