[major=BBA_HM | course_id=TTM201 | syllabus_id=13226 | semester=5 | combo=HM_COM4 | title=Tourism and Travel Management]
Course ID: TTM201
Title EN: Tourism and Travel Management
Title VI: Quản trị du lịch và lữ hành
Credits: 3.0
Prerequisites: HMO102
Description: The general objective of the course is to elucidate the intricate relationships existing between travel, transport and tourism and their functioning.

The course focuses on introduction of tourism in general; its links with travel, air transport; airline operation and management; airport functioning; the role played by land and water transportation in tourism; the way the travel industry products are distributed; the value being added during the process of tour operation; functioning and management of tour operation businesses; and the nuances of tour guide. The course also deals with the demand and supply factors, influencing factors, impacts of information technology in travel intermediation and impacts of mass travel and tourism.

Lecturing is the main teaching method in the theory part. However, the lecturer is required to provide relevant practical and hands-on experiences by using case studies or sharing personal experiences. The learners are encouraged to actively participate in lectures by active and student-centered teaching methods such as reciprocal questioning, games, rotating chair group discussions, rountable meeting or by self-learning and preparations before the lecture, Practical training sessions are organized to allow the learners to develop their initial skills and behaviors on the tourism and travel occupational/ opereational standards. Furthermore the group assignment project will strengthen leaners' technical and soft skills such as research, team work, leadership, problem solving, work planning and scheduling, presentation and so on.
Student tasks: - Class attendance is mandatory. Attending at least 80% of class hours in order to be accepted to the final examination
- Be actively participate in class activities such as Q & A, group works, practical exercises, field works, presentation, etc.
- Fulfill tasks given by the instructor, including the group assignment project and practical training sessions
- Use their own laptop and smartphone in class only for learning purposes and when requested
- Read the textbooks, other reading documents and do homework in advance
- Access the course page on the selected education management platforms like Zoom, MS Teams, Google Class or Moodle for up-to-date information and material of the course, for online supports from teachers and other students and for assessment.
Tools: - Internet (Google Search, websites, You Tube)
Course type: traditional
Decision: 932/QĐ-ĐHFPT dated 08/22/2025
Approved date: 2025-08-22
CLO1: Identify and narrate the concept of tourism, the evolution and the nuances of the tourism industry
[1] category=Group assignment; type=on-going; weight=30.0; duration=30'/group
Presentations in slot: 28,29,30; question_type=All Los; grading_guide=All chapters; completion_criteria=; clos=>0
[2] category=Individual Assignment; type=on-going; weight=15.0; duration=At home; question_type=CLO1, CLO2, CLO3, CLO4, CLO5, CLO6; grading_guide=Learned topics, knowledge, skills covered in the classes; completion_criteria=; clos=>0
[3] category=Participation; type=on-going; weight=10.0; duration=During all sessions; question_type=LO6; grading_guide=; completion_criteria=; clos=>0
[4] category=Quizzes (3); type=on-going; weight=15.0; duration=35-40' in class; question_type=Quiz 1: LO1,LO2, LO6, LO7
Quiz 2: LO3, LO4, LO5, LO6, LO7
Quiz 3: LO3, LO4, LO5, LO6, LO7; grading_guide=Quiz 1: Chapter 1,2,3
Quiz 2: Chapter 4,5,6,7
Quiz 3: Chapter 8,9,10,11; completion_criteria=; clos=>0
[5] category=Final exam; type=Final exam; weight=30.0; duration=60'; question_type=All Los; grading_guide=All studied chapters; completion_criteria=; clos=4
[1] desc=Tourism, Transport and Travel Management; author=M.R. Dileep; publisher=Routledge; edition=1st; isbn=9781138557444; main=True; online=; note=
[2] desc=VTOS - Tour operations (TO); author=HRD in Tourism Program; publisher=VNAT; edition=1st; isbn=; main=; online=True; note=
[3] desc=VTOS - Travel operations (TA); author=HRD in Tourism Program; publisher=VNAT; edition=1st; isbn=; main=; online=True; note=
[4] desc=VTOS - Tour guide (TG); author=HRD in Tourism Program; publisher=VNAT; edition=1st; isbn=; main=; online=True; note=
Session 1: -Course Overview
-Introduction to AI Integration in the course
- Chapter 1: Travel and tourism, transport: an introduction, impacts and prospects
-Introduction
Topic: Offline; Teaching type: LO1, LO6, LO7; LO: IT
ITU: -Textbook Chapter 1
-Slides
Materials: TTM201
Tasks: Guidance on AI activities, teaching methods, and assessment strategies: https://drive.google.com/drive/folders/1BNbJLUrw_WkjZpDrO80JegegwFv8umCs?usp=sharing
Download: https://flm.fpt.edu.vn/gui/role/student/Download learning materials and ask relevant questions.

Session 2: Orientation and Chapter 1: Travel and tourism, transport: an introduction, impacts and prospects (Cont.)
-Travel the fundamental element of tourism
-Tourism: the concept and definitions
Topic: Offline; Teaching type: LO1, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 1
-Slides
Materials: TTM201
Download: -Read Textbook, Slides before class

Session 3: Chapter 1: Travel and tourism, transport: an introduction, impacts and prospects (Cont.)
-Traveller, visitor, excursionist and tourist
-Basic classifications of tourism
Topic: Offline; Teaching type: LO1, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 1
-Slides
Download: -Read Textbook, Slides before class

Session 4: Chapter 1: Travel and tourism, transport: an introduction, impacts and prospects (Cont.)
-Evolution of tourism
-Tourism industry: the structure and components
Topic: Offline; Teaching type: LO1, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 1
-Slides
Download: -Read Textbook, Slides before class
CLO2: Identify and describe the role, types and elements of multimodal transport in the context of tourism
Session 1: Chapter 1: Travel and tourism, transport: an introduction, impacts and prospects (Cont.)
-Transport: elements, types and linkages
-Tourism and transport: the interrelationship
Topic: Offline; Teaching type: LO1, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 2
-Slides
Download: -Read Textbook, Slides before class

Session 2: Chapter 1: Travel and tourism, transport: an introduction, impacts and prospects (Cont.)
-Role of transport in tourism
-Factors influencing tourist transport selection
Topic: Offline; Teaching type: LO1, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 2
-Slides
Download: -Read Textbook, Slides before class

Session 3: Chapter 1: Travel and tourism, transport: an introduction, impacts and prospects (Cont.)
-Environmental impacts of aviation
-Economic impacts of tourism
Topic: Offline; Teaching type: LO1, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 17
-Slides

Session 4: Chapter 1: Travel and tourism, transport: an introduction, impacts and prospects (Cont.)
-Social consequences
-Cultural & Environmental impacts of tourism
Topic: Offline; Teaching type: LO1, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 17
-Slides
CLO3: Identify and explain the role, types, functions and organization of travel intermediaries in tourism
Session 1: Group assigmnent and Individual assignment guidelines
Topic: Offline; Teaching type: LO1, LO6, LO7; LO: I, T
ITU: -Textbook
-Slides
Download: -Read Textbook, Slides before class

Session 2: Chapter 2: Air Transport & Airline management
-History of air transportation
-Types of aviation
-Air transportation system
Topic: Offline; Teaching type: LO2, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 3
-Slides
Download: -Read Textbook, Slides before class

Session 3: Chapter 2: Air Transport & Airline management (Cont.)
-International regulations
-Standardization in air transportation
-Safety and security
Topic: Offline; Teaching type: LO2, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 3
-Slides
Download: -Read Textbook, Slides before class

Session 4: Chapter 2: Air Transport & Airline management (Cont.)
-Introduction
-Airline industry
-Characteristics
-Airline consumers and tourists
Topic: Offline; Teaching type: LO2, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 6
-Slides
Download: -Read Textbook, Slides before class
CLO4: Identify and explain the role, types, functions and organization of tour operators in tourism
Session 1: Chapter 2: Air Transport & Airline management (Cont.)
-Airline product
-Types of airlines
-Major airline functions
Topic: Offline; Teaching type: LO2, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 6
-Slides
Download: -Read Textbook, Slides before class

Session 2: Chapter 2: Air Transport & Airline management (Cont.)
-Passenger processing andf flight operation
-Classes of service
Topic: Offline; Teaching type: LO2, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 6
-Slides
Download: -Read Textbook, Slides before class
- Extra reading (optional) Chapter 4&5

Session 3: Chapter 2: Air Transport & Airline management (Cont.)
-Airline personnel and organization
-Common industry pratices
-Marketing mix in airlines
Topic: Offline; Teaching type: LO2, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 6
-Slides
Download: -Read Textbook, Slides before class
- Extra reading (optional) Chapter 4&5

Session 4: Chapter 3: Land and water transportation
-Introduction
-Road transportation and tourism
-Motor coach tourism
Topic: Offline; Teaching type: LO2, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 7
-Slides
Download: -Read Textbook, Slides before class
CLO5: Apply skills and techniques in performing fundamental tasks of operational staffs in transport and travel businesses
Session 1: Chapter 3: Land and water transportation (Cont.)
-Automobiles and tourism
-Car rental
Topic: Offline; Teaching type: LO2, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 7
-Slides
Download: -Read Textbook, Slides before class

Session 2: Chapter 3: Land and water transportation (Cont.)
-Rail transport
-Rail tourism
Topic: Offline; Teaching type: LO2, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 7
-Slides
Download: -Read Textbook, Slides before class

Session 3: Chapter 3: Land and water transportation (Cont.)
-Venice Simplon Orient Express
-Blue Train
Topic: Offline; Teaching type: LO2, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 7
-Slides
Download: -Read Textbook, Slides before class

Session 4: Chapter 3: Land and water transportation (Cont.)
-Water transportation and tourism
-Cruise tourism
-Trends in cruise tourism
Topic: Offline; Teaching type: LO2, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 8
-Slides
Download: -Read Textbook, Slides before class
CLO6: Construct, develop ethics, professionalism and spirit of self-study and life-long learning in the transport and travel careers
Session 1: Chapter 3: Land and water transportation (Cont.)
-Types of cruises
-Cruise destinations
-Demand and supply
Topic: Offline; Teaching type: LO2, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 8
-Slides
Download: -Read Textbook, Slides before class

Session 2: Review (chapter 1,2,3)
Topic: Offline; Teaching type: LO1, LO2, LO6, LO7; LO: I, T, U
ITU: -Textbook
-Slides
Download: Review and Quiz 1

Session 3: Quiz 1 (chapter 1,2,3)
Topic: Offline; Teaching type: LO1, LO2, LO6, LO7; LO: I, T, U
ITU: -Textbook
-Slides
Download: Review and Quiz 1

Session 4: Chapter 4:Travel intermediaries
-Distribution channels
-Tourism distribution
-Functions of distribution channels in toursim
Topic: Offline; Teaching type: LO3, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 9
-Slides
Download: -Read Textbook, Slides before class
CLO7: Practice and apply work skills including foreign language, communication, analytics, critical thinking, creativity and innovation, team work and problem solving
Session 1: Chapter 4:Travel intermediaries (Cont.)
-Levels of distribution
-Intermediarires in tourism
-Types of tourism intermediaries
Topic: Offline; Teaching type: LO3, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 9
-Slides
Download: -Read Textbook, Slides before class

Session 2: Chapter 5: Travel agency management
-Travel agency: different perspectives
-Types of travel agencires
Topic: Offline; Teaching type: LO3, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 10
-Slides
Download: -Read Textbook, Slides before class

Session 3: Chapter 5: Travel agency management (Cont.)
-Functions and activities of travel agents
-Organization and management
Topic: Offline; Teaching type: LO3, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 10
-Slides
Download: -Read Textbook, Slides before class

Session 4: Chapter 6: Travel distribution systems
-Electronic distribution
-New distribution capability
-Computer reservation systems
Topic: Offline; Teaching type: LO3, LO4, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 11
-Slides
Download: -Read Textbook, Slides before class
Session 1: Chapter 6: Travel distribution systems (Cont.)
-Evolution and growth of CRS , GDS
-CRS and infomation bases strategies
Topic: Offline; Teaching type: LO3, LO4, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 11
-Slides
Download: -Read Textbook, Slides before class

Session 2: Chapter 6: Travel distribution systems (Cont.)
-Global distribution systems
-Airline reservation systems
-Online travel agents
-Mobile travel agents
Topic: Offline; Teaching type: LO3, LO4, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 11
-Slides
Download: -Read Textbook, Slides before class

Session 3: Chapter 6: Travel distribution systems (Cont.)
-Destination information systems
-Other online intermediaries
-Hospitality distribution
Topic: Offline; Teaching type: LO3, LO4, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 11
-Slides
Download: -Read Textbook, Slides before class

Session 4: Chapter 7: The business of tour operations
-Tour operation: the concept
-Reason for starting a tour operation business
-Evolution of tour operation
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: ITU
ITU: '-Textbook Chapter 12
-Slides
Download: '-Read Textbook, Slides before class
Session 1: Chapter 7: The business of tour operations (Cont.)
-Tour operation: the product, supplier and customers
-Types of tour operators
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: ITU
ITU: '-Textbook Chapter 12
-Slides
Download: '-Read Textbook, Slides before class

Session 2: Chapter 7: The business of tour operations (Cont.)
-Contributions and benefits of tour operation
-Tour operation and risks
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: ITU
ITU: '-Textbook Chapter 12
-Slides
Download: '-Read Textbook, Slides before class

Session 3: Chapter 7: The business of tour operations (Cont.)
-Organizational structure
-Business environments and influence
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: ITU
ITU: '-Textbook Chapter 12
-Slides
Download: '-Read Textbook, Slides before class

Session 4: Review (chapter 4,5,6,7)
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: I, T, U
ITU: -Textbook
-Slides
Session 1: Quiz 2 (chapter 4,5,6,7)
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: I, T, U
ITU: -Textbook
-Slides

Session 2: Discuss and case study
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: I, T
ITU: -Textbook
-Slides
Download: -Read Textbook, Slides before class

Session 3: Discuss and case study (Cont.)
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: I, T
ITU: -Textbook
-Slides
Download: -Read Textbook, Slides before class

Session 4: Field trip: Visit a travel agency TO/TA
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: I, T
ITU:
Session 1: Field trip: Visit a travel agency TO/TA
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: I, T
ITU: 

Session 2: Field trip: Visit a travel agency TO/TA
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: I, T
ITU: 

Session 3: Individual Assignment Submission
Chapter 8: Package tours
-Tour classification
-Business tours
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: I, T, U
ITU: -Textbook Chapter 13
-Slides
Download: -Read Textbook, Slides before class

Session 4: Chapter 8: Package tours (Cont.)
-Package tours
-Elements of a package tour
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: I, T, U
ITU: -Textbook Chapter 13
-Slides
Download: -Read Textbook, Slides before class
Session 1: Chapter 8: Package tours (Cont.)
-Package tour: planning and designing
-Itinerary preaparation
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: I, T, U
ITU: -Textbook Chapter 13
-Slides
Download: -Read Textbook, Slides before class

Session 2: Chapter 8: Package tours (Cont.)
-Capacity planning and negociation
-Costing and pricing
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: I, T, U
ITU: -Textbook Chapter 13
-Slides
Download: -Read Textbook, Slides before class

Session 3: Chapter 9: Tour marketing
-Tour brochures
-Market segmentation and target market
-Tourist buying behaviour and the role of tour operators
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: I, T, U
ITU: -Textbook Chapter 14
-Slides
Download: -Read Textbook, Slides before class

Session 4: Chapter 9: Tour marketing (Cont.)
-Image, branding and positioning
-Marketing mix
-Distribution system
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: I, T, U
ITU: -Textbook Chapter 14
-Slides
Download: -Read Textbook, Slides before class
Session 1: Chapter 10: Pretour preparations
-Tour booking and administration
-Travel documents
-Tour manager briefing
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 15
-Slides
Download: -Read Textbook, Slides before class

Session 2: Chapter 10: Pretour preparations (Cont.)
-Pre-departure meeting
-Deparrture procedure at the airport
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 15
-Slides
Download: -Read Textbook, Slides before class

Session 3: Chapter 11: Managing the tour
-Arrival procedures
-Handling emergencies
-Post-tour activities
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 16
-Slides
Download: -Read Textbook, Slides before class

Session 4: Chapter 11: Managing the tour (Cont.)
-Overseas tour representatives
-Tour guiding
-Need of quality and customer satisfaction
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: I, T
ITU: -Textbook Chapter 16
-Slides
Download: -Read Textbook, Slides before class
Session 1: Review (chapter 8,9,10,11)
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: I, T
ITU: -Textbook
-Slides
Download: -Read Textbook, Slides before class

Session 2: Quiz 3 (chapter 8,9,10,11)
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: I, T
ITU: -Textbook
-Slides
Download: -Read Textbook, Slides before class

Session 3: Review course
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: I, T
ITU: -Textbook
-Slides
Download: -Read Textbook, Slides before class

Session 4: Review course
Topic: Offline; Teaching type: LO3, LO4, LO5, LO6, LO7; LO: I, T
ITU: -Textbook
-Slides
Download: -Read Textbook, Slides before class
Session 1: Group presentation
Written report submission
Topic: Offline; Teaching type: LO1, LO2, LO3, LO4, LO5, LO6, LO7; LO: I, T, U
ITU: 
Download: Present & discuss

Session 2: Group presentation
Topic: Offline; Teaching type: LO1, LO2, LO3, LO4, LO5, LO6, LO7; LO: I, T, U
ITU: 
Download: Present & discuss

Session 3: Group presentation
Topic: Offline; Teaching type: LO1, LO2, LO3, LO4, LO5, LO6, LO7; LO: I, T, U
ITU: 
Download: Present & discuss

Session 4: Group presentation
Topic: Offline; Teaching type: LO1, LO2, LO3, LO4, LO5, LO6, LO7; LO: I, T, U
ITU: 
Download: Present & discuss