[major=BBA_IB | course_id=HMO102 | syllabus_id=13204 | semester=7 | combo=IB_COM5 | title=Introduction to Tourism & Hospitality industry]
Course ID: HMO102
Title EN: Introduction to Tourism & Hospitality industry
Title VI: Tổng quan ngành Du lịch & Khách sạn
Credits: 3.0
Prerequisites: 
Description: -Objective: To provide a basic understanding of the hospitality and tourism industry by tracing the industry's growth, development, issues facing, and future trends
-Description: The course addresses the tourism and hospitality industry's structure, scope, and measurement. The students will be exposed to the roles of industry business players and governments. This course addresses the knowledge and skill needed for students to understand the development of the hospitality and tourism industry and its challenges.
Student tasks: - Class attendance is strongly encouraged. Attend at least 80% of class hours in order to be accepted to the final examination
- Actively participate in class activities
- Fulfill tasks given by instructor after class
- Use their own laptop in class only for learning purposes
- Read the textbook in advance
- Access the course website (http://flm.fpt.edu.vn) for up-to-date information and material of the course, for online support from teachers and other students, and for practicing and assessment.
Tools: Internet access
Course type: traditional
Decision: 932/QĐ-ĐHFPT dated 08/22/2025
Approved date: 2025-08-22
CLO1: Describe the definition, charateristics of the hospitality and tourism industry
[1] category=Class participation and preparation; type=on-going; weight=10.0; duration=Option 1: During all course
Option 2 (For Constructivism Approach only): Follow lecturer's proposal; question_type=; grading_guide=; completion_criteria=; clos=>0
[2] category=Group assignment; type=on-going; weight=30.0; duration=Option 1:
Submit session 26, Present on session 27,28,29
Option 2 (For Constructivism Approach only): Follow lecturer's proposal; question_type=LO1, LO2, LO3, LO4 LO5, LO6, LO7 LO8, LO9, LO10; grading_guide=Option 1: Based on topics of studied units
Option 2 (For Constructivism Approach only): Follow lecturer's proposal; completion_criteria=; clos=>0
[3] category=Individual assignment; type=on-going; weight=15.0; duration=Option 1: Session 24
Option 2 (For Constructivism Approach only): Follow lecturer's proposal; question_type=LO1, LO2, LO3, LO4 LO5, LO6, LO7 LO8, LO9, LO10; grading_guide=Option 1: Based on the given exercise or case study at the beginning of the course.
Option 2 (For Constructivism Approach only): Follow lecturer's proposal; completion_criteria=; clos=>0
[4] category=Quizzes; type=on-going; weight=15.0; duration=Option 1:
- Session 9- Session 16- Session 26
Option 2 (For Constructivism Approach only): Follow lecturer's proposal; question_type=LO1, LO2, LO3, LO4
LO5, LO6, LO7
LO8, LO9, LO10; grading_guide=Option 1: Quizzes will test for knowledge of subjects in the chapter assigned for that day.
Option 2 (For Constructivism Approach only): Follow lecturer's proposal; completion_criteria=; clos=>0
[5] category=Final exam; type=Final exam; weight=30.0; duration=60'; question_type=LO1, LO2, LO3, LO4 LO5, LO6, LO7 LO8, LO9, LO10; grading_guide=The questions/ exercises will cover the lectures, class discussions, activities, exercises, and textbook.; completion_criteria=; clos=4
[1] desc=Introduction to Hospitality GE; author=John R. Walker; publisher=Pearson Publisher; edition=7th; isbn=9781292157597; main=True; online=; note=
[2] desc=Introduction to Hospitality GE, 8th edition; author=John R.Walker; publisher=Pearson; edition=8th; isbn=9781292330235; main=True; online=; note=Chọn một trong 2 ấn bản. Ưu tiên mua ấn bản mới nhất
Session 1: -Course Overview
-Introduction to AI Integration in the course
-Release of Individual Assignment Topics
-Introductory Tour (1–2 Days, Optional): Visit local attractions, hotels, and travel agencies to gain insights into the hospitality and tourism industry.
Topic: Offline; Teaching type: LO1; LO: 
ITU: Textbook, Slides
Materials: HMO102
Tasks: Guidance on AI activities, teaching methods, and assessment strategies: https://drive.google.com/drive/folders/1e4Z-_xtyWw8sQ5qY5pAL2Rd9vRVCAf9m?usp=sharing
Download: Read PowerPoint slides and the textbook before the lecture

Session 2: Chapter 1 - Introducing Hospitality
- Hospitality through the Ages
- The Interrelated Nature of Hospitality and Tourism
- Characteristics of the Hospitality Industry
Topic: Offline; Teaching type: LO1; LO: 
ITU: Textbook, Slides
Materials: HMO102
Download: Read powerpoint slides and textbook before lecture

Session 3: Chapter 1 - Introducing Hospitality (cont)
- Sustainable Hosptality
- Success in Service
Topic: Offline; Teaching type: LO1; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 4: Chapter 1 - Introducing Hospitality (cont)
- Trends in Hospitality and Tourism
Topic: Offline; Teaching type: LO1; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture
CLO10: Identify future trends in the hospitality and tourism industry (Chapter 10-13)
Session 1: Defining group and group's projects
Teams Assigned
Teams Select Ideas
Topic: Offline; Teaching type: LO1; LO: 
ITU: Textbook, Slides
Download: Various ideas are open to discussion by team members

Session 2: Chapter 2 - The Hotel Business
- Hotel Development and Ownership
- Hotel Development
Topic: Offline; Teaching type: LO2; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 3: Chapter 2 - The Hotel Business (cont) - Classification of Hotels
Topic: Offline; Teaching type: LO2; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 4: Chapter 2 - The Hotel Business (cont)
- Best, Biggest, and Most Unusual Hotels and Chains
- Sustainable and Green Lodging
Topic: Offline; Teaching type: LO2; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture
CLO2: Describe and classify different hotel businesses
Session 1: Chapter 2 - The Hotel Business (cont)
- Trends in Hotel development and management
Topic: Offline; Teaching type: LO2; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 2: Chapter 3 - Rooms Division Operations
- The Functions and Departments of a Hotel
- Management Structure
Topic: Offline; Teaching type: LO3; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 3: Chapter 3 - Rooms Division Operations (cont)
- Role of the Hotel General Manager
- The Departments: rooms devision, front office, night auditor, revenue management
Topic: Offline; Teaching type: LO3; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 4: Chapter 3 - Rooms Division Operations(Cont)
- Reservations
- Communications CBX or PBX
- Guest Services/ Uniformed Services
Topic: Offline; Teaching type: LO3; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture
CLO3: Identify main duties and responsibilities of the room division function (operations)
Session 1: Chapter 3 - Rooms Division Operations(Cont)
- Concierge
- Housekeeping
- Sustainable Lodging
Topic: Offline; Teaching type: LO3; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 2: Chapter 3 - Rooms Division Operations(Cont)
- Security/Loss Prevention
- Trends in Hotel and Rooms
Division Operations
Topic: Offline; Teaching type: LO3; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 3: Chapter 4: Food and Beverage Operations
- Food and Beverage Management
- Kitchen
- Food Outlets
Topic: Offline; Teaching type: LO4; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 4: Chapter 4: Food and Beverage Operations (cont)
- Bars
- Stewarding Department
- Catering Department
- Room Service/In-Room Dining
Topic: Offline; Teaching type: LO4; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture
CLO4: Describe the duties and responsibilities of the food and beverage function (operations)
Session 1: Quiz 1
Topic: Offline; Teaching type: LO4; LO: 
ITU: 
Download: Quiz 1 : Chapter 1,2,3,4

Session 2: Chapter 5: Beverages (cont)
- Wines
+ Light Wine
+ Sparkling wine
+ Fortified Wines
+ Aromatic Wines
+Making Wine
+ Matching Wine with Food
Topic: Offline; Teaching type: LO5; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 3: Chapter 5: Beverages (cont)
- Beer
+ The brewing Process
+ Organic and craft beers, Microbreweries,
and brewpubs
Topic: Offline; Teaching type: LO5; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 4: Chapter 5: Beverages (cont)
- Spirits
+ Whisky
+ White Spirit
+ Cocktail
- Nonalcoholic Beverages
+ Nonalcoholic beer
+ Coffee
+ Tea
+ Carbonated soft drinks and energy drinks
Topic: Offline; Teaching type: LO5; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture
CLO5: Classify wine, beer, spirits, nonalcoholic beverages and describe bar & beverage operations.
Session 1: Chapter 5: Beverages (cont)
- Bar and Beverage Operations
+ Bar setup
+ Inventory control
Topic: Offline; Teaching type: LO5; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 2: Chapter 6: The Restaurant Business
- The restaurant business
Classical Cuisine
Topic: Offline; Teaching type: LO6; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 3: Chapter 6: The Restaurant Business (cont)
Food Trends and Practices
- Developing a Restaurant
- Sustainable Restaurants
Topic: Offline; Teaching type: LO6; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 4: Chapter 6: The Restaurant Business (cont)
- Menu Planning
- Classifications of Restaurants
Topic: Offline; Teaching type: LO6; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture
CLO6: Classify and differentiate characteristics of the restaurant business
Session 1: Chapter 7: Restaurant Management
- Front of the House
+ Restaurant Forecasting
+ Service
+ Suggestive Selling
+ Front of the House Restaurant Systems
+ Back of the House Restaurant Systems
Topic: Offline; Teaching type: LO7; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 2: Chapter 7: Restaurant Management (cont)
- Back of the house
+ Food Production
+ Kitchen
Topic: Offline; Teaching type: LO7; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 3: Chapter 7: Restaurant Operations (cont)
- Back of the house (cont)
+ Management involvement and Follow-up
+ Employee Recognition
+ Purchasing
+ Storing + Receiving
+ Budgeting
+ Restaurant accounting
Topic: Offline; Teaching type: LO7; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 4: Chapter 7: Restaurant Operations (cont)
- Lease and Controllable Expenses
- Restaurant Manager Job Analysis
Topic: Offline; Teaching type: LO7; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture
CLO7: Describe restaurant operations and its functional areas.
Session 1: Chapter 8: Managed Services
- Airlines and Airports
- Military
- Elementary and Secondary Schools
Topic: Offline; Teaching type: LO8; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 2: Chapter 8: Managed Services (cont)
- Colleges and Universities
- Health Care Facilities
- Business and Industry (B&I)
- Leisure and Recreation
Topic: Offline; Teaching type: LO8; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 3: Quiz 2
Topic: Offline; Teaching type: LO8; LO: 
ITU: 
Download: https://flm.fpt.edu.vn/gui/role/student/Quiz 2: Chapter 5.6.7.8

Session 4: Chapter 9: Tourism
- What Is Tourism?
- Benefits of Tourism
Topic: Offline; Teaching type: LO9; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture
CLO8: Outline and distinguish different managed services.
Session 1: Chapter 9: Tourism (cont)
- The Five Ages of Tourism
+ Pre–industrial Revolution
+ The railway age
+ The automobile age
+ The jet aircraft age
+ The cruise ship age
Topic: Offline; Teaching type: LO9; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 2: Chapter 9: Tourism (cont)
- The Economic Impact of Tourism
- Promoters of Tourism
Topic: Offline; Teaching type: LO9; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 3: Chapter 9: Tourism (cont)
- Business Travel
- Social and Cultural Impact of Tourism
- Ecotourism
Topic: Offline; Teaching type: LO9; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 4: Chapter 10: Recreation, Attractions
and Clubs
- Recreation, Leisure, and Wellness
- Government-Sponsored Recreation
Topic: Offline; Teaching type: LO10; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture
CLO9: Explain the importance of tourism and describe key impacts on tourism organizations.
Session 1: Chapter 10: Recreation, Attractions
and Clubs (cont)
- Commercial Recreation - Attractions
- Regional Theme Parks
Topic: Offline; Teaching type: LO10; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 2: Chapter 10: Recreation, Attractions
and Clubs (cont)
- Animal Attractions
- Historic Places and Sites
Topic: Offline; Teaching type: LO10; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 3: Chapter 10: Recreation, Attractions and Clubs (cont)
- Museums
- Performance Arts
Topic: Offline; Teaching type: LO10; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 4: Chapter 10: Recreation, Attractions and Clubs (cont)
- Destinations
- Managing Attractions
- Clubs
Topic: Offline; Teaching type: LO10; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture
Session 1: Chapter 10: Recreation, Attractions and Clubs (cont)
- Sustainable Golf Course Management
- Noncommercial Recreation
Topic: Offline; Teaching type: LO10; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 2: Chapter 11: Gaming Entertainment
- Working in a Casino Resort
- Sustainability in gaming Entertainment
- Career Information
Topic: Offline; Teaching type: LO10; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 3: Chapter 11: Gaming Entertainment (cont)
- Working in a Casino Resort
- Sustainability in gaming Entertainment
- Career Information
Topic: Offline; Teaching type: LO10; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 4: Chapter 12: Meetings, Conventions,
and Expositions
- Development of the Meetings, Conventions, and Expositions Industry
- Size and Scope of the Industry
Topic: Offline; Teaching type: LO10; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture
Session 1: Chapter 12: Meetings, Conventions,
and Expositions (cont)
- Key Players in the Industry
- Types of Meetings, Conventions, and Expositions
Topic: Offline; Teaching type: LO10; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 2: Chapter 12: Meetings, Conventions,
and Expositions (Cont)
- Historical Associations
Topic: Offline; Teaching type: LO10; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 3: Chapter 12: Meetings, Conventions,
and Expositions (Cont)
- Venues for Meetings,
Conventions, and Expositions
Topic: Offline; Teaching type: LO10; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 4: Chapter 12: Meetings, Conventions,
and Expositions (Cont)
-Career information
Topic: Offline; Teaching type: LO10; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture
Session 1: Quiz 3 - Individual assignment submission
Topic: Offline; Teaching type: LO10; LO: 
ITU: 
Download: Quiz 3: Chapter 9, 10, 11, 12

Session 2: Group Assignment submission
Chapter 13: Special Events
- What Event Planners Do
- Challenges and Tools for Event Planners and Managers
Topic: Offline; Teaching type: LO10; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 3: Group Assignment submission
Chapter 13: Special Events (cont)
- Classification of Special Events
Topic: Offline; Teaching type: LO10; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 4: Chapter 13: Special Events (cont)
- Required Skills and Abilities for Event Management
Topic: Offline; Teaching type: LO10; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture
Session 1: Chapter 13: Special Events (cont)
- Special Event Organizations
- The Special Events Job Market
Topic: Offline; Teaching type: LO10; LO: 
ITU: Textbook, Slides
Download: Read powerpoint slides and textbook before lecture

Session 2: Presentation day
Topic: Offline; Teaching type: ; LO: 
ITU: 
Download: https://flm.fpt.edu.vn/gui/role/student/Presentation of final project• Limit presentations to 15 minutes.• Limit Q&A to 7-10 minutes (alternate, 1 question per judge).• Hold feedback until the end for everyone.

Session 3: Presentation day
Topic: Offline; Teaching type: ; LO: 
ITU: 
Download: https://flm.fpt.edu.vn/gui/role/student/Presentation of final project• Limit presentations to 15 minutes.• Limit Q&A to 7-10 minutes (alternate, 1 question per judge).• Hold feedback until the end for everyone.

Session 4: Presentation day
Topic: Offline; Teaching type: ; LO: 
ITU: 
Download: https://flm.fpt.edu.vn/gui/role/student/Presentation of final project• Limit presentations to 15 minutes.• Limit Q&A to 7-10 minutes (alternate, 1 question per judge).• Hold feedback until the end for everyone.
Session 1: Presentation day
Topic: Offline; Teaching type: ; LO: 
ITU: 
Download: https://flm.fpt.edu.vn/gui/role/student/Presentation of final project• Limit presentations to 15 minutes.• Limit Q&A to 7-10 minutes (alternate, 1 question per judge).• Hold feedback until the end for everyone.

Session 2: GROUP PRESENTATION AND REPORT SUBMISSION
Topic: Offline; Teaching type: ; LO: 
ITU: 

Session 3: GROUP PRESENTATION AND REPORT SUBMISSION
Topic: Offline; Teaching type: ; LO: 
ITU: 

Session 4: GROUP PRESENTATION AND REPORT SUBMISSION
Topic: Offline; Teaching type: ; LO: 
ITU: