[major=BBA_TM | course_id=ENH301 | syllabus_id=11907 | semester=1 | combo=core | title=Business English for Hospitality - Intermediate]
Course ID: ENH301
Title EN: Business English for Hospitality - Intermediate
Title VI: Tiếng anh Chuyên ngành Khách sạn - Du lịch Trung cấp 1
Credits: 3.0
Prerequisites: None
Description: 1. Objectives:
• build confidence in professional skills such as dealing with enquiries, marketing destinations, offering advice, negotiating, writing emails and speaking
to groups
• develop language awareness through an integrated grammar and skills syllabus
• acquire the specialized vocabulary needed by tourism professionals
• practise language skills in realistic Case studies that reflect issues in the tourist
industry today.
2. Description: English for International Tourism is a three-level series designed to meet the
English language needs of professionals working in the tourism industry and students of tourism in further education.
3. Teaching method: lecture and seminar format
4. Assessment scheme:
On-going assesment: 50%
Final examination: 50 %
Completion Criteria: Every on-going assessment component >0, Each part of the final exam must be >0, Final Exam Score >=4/10 & Final Result >=5/10.
Student tasks: - Student must attend at least 80% of contact slots in order to be accepted to the final examination.
- Student is responsible to do all exercises, assignments given by instructor in class or at home and submit on time
- Use laptop in class only for learning purpose
- Promptly access to the CMS at https://flm.fpt.edu.vn/ for up-to-date course information
Tools: Internet
Course type: traditional
Decision: 862/QĐ-ĐHFPT dated 08/16/2024
Approved date: 2024-08-16
CLO1: Use present and past tenses Use vocabulary relating to money matters, describing locations Apply professional skills in marketing Design a tour
[1] category=Assignment/Presentation; type=on-going; weight=30.0; duration=30' in class; question_type=LO1, LO2, LO3, LO4, LO5, LO6, LO7, LO8, LO9, LO1, LO2, LO3, LO4, LO5, LO6, LO7, LO8, LO9; grading_guide=Based on topics of studied units; completion_criteria=; clos=>0
[2] category=Progress Tests; type=on-going; weight=20.0; duration=60' in class; question_type=LO1, LO1, LO2, LO3, LO4, LO5, LO6, LO7, LO8, LO9, LO10, LO11, LO12, LO13, LO14, LO15, LO16, LO17, LO18, LO19, LO20, LO21, LO22, LO23, LO24, LO25, LO26, LO27, LO28, LO29, LO30, LO31, LO32, LO33, LO34, LO35, LO36, LO37, LO38, LO39, LO40, LO41, LO42, LO5, LO6, LO7, LO8, LO9; grading_guide=Based on topics of studied units; completion_criteria=; clos=>0
[3] category=Final exam; type=Final exam; weight=50.0; duration=~100 minutes; question_type=LO1, LO2, LO3, LO4, LO5, LO6, LO7, LO8, LO9; grading_guide=Based on topics of studied units; completion_criteria=; clos=4
[1] desc=English for International Tourism (New Ed.) Inter: Workbook with Answer Key and CD; author=Dubicka, Iwona & O'Keeffe, Margaret; publisher=Pearson; edition=New Edition; isbn=9781447923855; main=; online=True; note=
[2] desc=DVD videos & worksheet; author=Dubicka, Iwona & O'Keeffe, Margaret; publisher=Pearson; edition=New Edition; isbn=; main=; online=True; note=
[3] desc=Teacher's Book; author=Dubicka, Iwona & O'Keeffe, Margaret; publisher=Pearson; edition=New Edition; isbn=; main=; online=True; note=
[4] desc=Intermediate Course Book English for International Tourism New Edition; author=Dubicka, Iwona & O'Keeffe, Margaret,; publisher=Pearson; edition=New Edition; isbn=9781447923831; main=True; online=; note=
[5] desc=Business Partner - Teacher's Book with Teacher's Portal Access Code B1+; author=Margaret O'Keeffe, Iwonna Dubicka, Marjorie Rosenberg; publisher=Pearson; edition=; isbn=9781292237190; main=; online=True; note=
[6] desc=Business Partner - Coursebook & eBook with MyEnglishLab & Digital Resources B1+; author=Margaret O'Keeffe, Iwonna Dubicka, Marjorie Rosenberg; publisher=Pearson; edition=; isbn=9781292392974; main=; online=True; note=
Session 1: Course Introduction
Topic: Offline; Teaching type: LO1; LO: ITU
ITU: Student's Book
Materials: ENH301_1
Tasks: https://drive.google.com/drive/folders/1QIBVrHOcIX38F3sg9UyHxSA9lLDjRsvp?usp=sharing
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 1 Selling Dream:Vocabulary
Topic: Offline; Teaching type: LO1; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 1 Selling Dream:Listening
Topic: Offline; Teaching type: LO1; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 1 Selling Dream:Grammar
Topic: Offline; Teaching type: LO1; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
CLO2: Use modal verbs Describe types of accommodation, facilities and services Apply professional skills when dealing with complaints Investigate customer complaints
Session 1: Unit 1 Selling Dream: Speaking
Topic: Offline; Teaching type: LO1; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 1 Selling Dream:Professional Skills
Topic: Offline; Teaching type: LO1; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 1
Selling Dream: Case Study
Topic: Offline; Teaching type: LO1; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 3 Accommodation: Reading
Topic: Offline; Teaching type: LO2; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
CLO3: Use articles in spoken and written language Describe weather, climate, features and attractions Apply professional skills in offering advice Develop a destination
Session 1: Unit 3 Accommodation: Vocabulary
Topic: Offline; Teaching type: LO2; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 3 Accommodation:Listening
Topic: Offline; Teaching type: LO2; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 3 Accommodation:Grammar
Topic: Offline; Teaching type: LO2; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 3 Accommodation:Professional Skills
Topic: Offline; Teaching type: LO2; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
CLO4: Use conditional structures with if Descibe geographical features, attractions, activities, works of art Apply professional skills when speaking to a group Plan a coach tour
Session 1: Unit 3
Accommodation: Case Study
Topic: Offline; Teaching type: LO2; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 4 Destination: Reading
Topic: Offline; Teaching type: LO3; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 4 Destination: Listening
Topic: Offline; Teaching type: LO3; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 4 Destination: Vocabulary
Topic: Offline; Teaching type: LO3; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
CLO5: Use verb + infinitive or -ing form Use vocabulary to describe sectors in niche tourism Apply professional skills when dealing with figures Improve client security
Session 1: Unit 4 Destination: Grammar
Topic: Offline; Teaching type: LO3; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 4 Destination: Professional Advice
Topic: Offline; Teaching type: LO3; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 4 Destination: Case Study
Topic: Offline; Teaching type: LO3; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 5 Things to do: Reading
Topic: Offline; Teaching type: LO5; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
CLO6: Use the passive Use vocabulary to describe culture, use linking words Apply professional skills when taking part in meetings Present a proposal
Session 1: Unit 5 Things to do:Speaking
Topic: Offline; Teaching type: LO5; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 5 Things to do:Vocabulary
Topic: Offline; Teaching type: LO4; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 5 Things to do: Grammar
Topic: Offline; Teaching type: LO4; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 5 Things to do: Professional Skills
Topic: Offline; Teaching type: LO4; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
CLO7: Use have/get something done Use adjectives ending in -ed/-ing Apply professional skills when making presentations
Session 1: Unit 5
Things to do: Case Study
Topic: Offline; Teaching type: LO4; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Consolidation
Topic: Offline; Teaching type: LO1, LO2, LO3, LO4; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Progress Test 1
Topic: Offline; Teaching type: LO1, LO2, LO3, LO4; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 6 Niche Tourism: Listening
Topic: Offline; Teaching type: LO5; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
CLO8: Use question forms Use vocabulary to dedscribe customer service terms, personal qualities, multi-word verbs Apply professional skills when handling telephone conversations Improve customer service
Session 1: Unit 6 Niche Tourism: Reading
Topic: Offline; Teaching type: LO5; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 6 Niche Tourism: Vocabulary
Topic: Offline; Teaching type: LO5; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 6 Niche Tourism: Grammar
Topic: Offline; Teaching type: LO5; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 6 Niche Tourism: Professional Skills
Topic: Offline; Teaching type: LO5; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
CLO9: Use past perfect Use idioms and metaphors Apply professional skills when socializing and making small talk
Session 1: Unit 6
Niche Tourism: Case Study
Topic: Offline; Teaching type: LO5; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 7 Cultural Tourism: Reading
Topic: Offline; Teaching type: LO6; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 7 Cultural Tourism: Vocabulary
Topic: Offline; Teaching type: LO6; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 7 Cultural Tourism: Listening
Topic: Offline; Teaching type: LO6; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
Session 1: Unit 7 Cultural Tourism:Grammar
Topic: Offline; Teaching type: LO6; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 7 Cultural Tourism: Professional Skills
Topic: Offline; Teaching type: LO6; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 7
CuturalTourism: Case Study
Topic: Offline; Teaching type: LO6; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 8 Running a Hotel: Reading
Topic: Offline; Teaching type: LO7; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
Session 1: Unit 8 Running a Hotel: Vocabulary
Topic: Offline; Teaching type: LO7; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 8 Running a Hotel:Listening
Topic: Offline; Teaching type: LO7; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 8 Running a Hotel:Grammar
Topic: Offline; Teaching type: LO7; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 8 Running a Hotel:Professional Skills
Topic: Offline; Teaching type: LO7; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
Session 1: Unit 8 Running a Hotel: Case Study
Topic: Offline; Teaching type: LO7; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 9 Customer Service: Listening
Topic: Offline; Teaching type: LO8; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 9 Customer Service: Vocabulary
Topic: Offline; Teaching type: LO8; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 9 Customer Service: Speaking
Topic: Offline; Teaching type: LO8; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
Session 1: Unit 9 Customer Service: Grammar
Topic: Offline; Teaching type: LO8; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 9 Customer Service: Professional Skills
Topic: Offline; Teaching type: LO8; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 9
Customer Service: Case Study
Topic: Offline; Teaching type: LO8; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 10 Business Travel: Reading
Topic: Offline; Teaching type: LO9; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
Session 1: Unit 10 Business Travel: Vocabulary
Topic: Offline; Teaching type: LO9; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Unit 10 Business Travel: Speaking
Topic: Offline; Teaching type: LO9; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Unit 10 Business Travel:Listening
Topic: Offline; Teaching type: LO9; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Unit 10 Business Travel: Grammar
Topic: Offline; Teaching type: LO9; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.
Session 1: Unit 10
Business Travel: Case Study
Topic: Offline; Teaching type: LO9; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 2: Consolidation
Topic: Offline; Teaching type: LO5, LO6, LO7, LO8, LO9; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 3: Review Unit 1-10
Topic: Offline; Teaching type: LO5, LO6, LO7, LO8, LO9; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.

Session 4: Progress Test 2
Topic: Offline; Teaching type: LO1, LO2, LO3, LO4, LO5, LO6, LO7, LO8, LO9; LO: ITU
ITU: Student's Book
Download: https://flm.fpt.edu.vn/gui/role/student/Read and Listen to the learning materials prior to the class meeting, and join in the discussion/presentation of that reading/listening in small and large groups.