[major=BBA_HM | course_id=LOD212 | syllabus_id=10374 | semester=5 | combo=HM_COM1; HM_COM5 | title=Housekeeping management]
Course ID: LOD212
Title EN: Housekeeping management
Title VI: Quản lý buồng phòng
Credits: 3.0
Prerequisites: HMO102
Description: Main objective: This course aims to equip students with the skills to manage resources, administer assets and familiar with several key procedures of housekeeping cleanliness process.
-Description: Housekeeping management examines the role of supervisory function in housekeeping management such as inventory & equipment management, characteristics of materials, linen & laundry management, cleaning functions, the technical details of cleaning a room and control of supplies and equipment.
-Teaching method: lecture, discussion, demonstration, roleplay, project based learning, group work
- Facility and equipment requirement : Depending on the training condition of each campus, the course will be implemented in school lab designed up to 4-5* hotel standard, real hotel or other places, which fully met with requirements.
-Completion Criteria:
Every on-going assessment component > 0; Final Result >=5 & Final Exam Score >= 4
Student tasks: Class attendance is strongly encouraged. Attend at least 80% of class hours in order to be accepted to the final examination
- Actively participate in class activities
- Fulfill tasks given by instructor after class
- Use their own laptop in class only for learning purpose
- Read the textbook in advance
- Comply with the time and regulation
- Professional grooming
- Respect and protect school asset.
- Strongly communication and teamworking.
Tools: Internet access
Course type: traditional
Decision: 402/QĐ-ĐHFPT dated 04/22/2024
Approved date: 2024-04-22
CLO1: To describe the role of the housekeeping department in hotel operations, and explain the importance of effective communication between housekeeping department and other departments
[1] category=Group assignment; type=on-going; weight=30.0; duration=Sessions 29,30; question_type=All LOs; grading_guide=Based on topics of studied units; completion_criteria=; clos=>0
[2] category=Participation; type=on-going; weight=10.0; duration=During all course; question_type=LO8; grading_guide=; completion_criteria=; clos=>0
[3] category=Practical tests (2); type=on-going; weight=20.0; duration=Sessions 16,17,24,25; question_type=PT 1: LO3,LO8,LO9
PT 2: LO3,LO7,LO8,LO9; grading_guide=Practical test 1: chapter 5,7
Practical test 2: chapter 6,10; completion_criteria=; clos=>0
[4] category=Quizzes (2); type=on-going; weight=20.0; duration=45 in class; question_type=Quiz 1: LO1,LO4,LO5,LO6,L8,LO9,LO10
Quiz 2:
LO2,LO3,LO5,LO6,LO7,LO8,LO10; grading_guide=Quiz 1: chapter 1-4 & 9
Quiz 2: chapter 5-8 &10-11; completion_criteria=; clos=>0
[5] category=Final exam; type=Final exam; weight=20.0; duration=60'; question_type=All LOs; grading_guide=The questions will cover the lectures, activities, exercises, and textbook.; completion_criteria=; clos=4
[1] desc=Housekeeping management.; author=Matt A. Casado; publisher=John Wiley & Sons; edition=2nd; isbn=; main=True; online=True; note=Wiley - Vital Source
[2] desc=VTOS - Housekeeping; author=Vietnam Tourism Operational standard; publisher=; edition=; isbn=; main=; online=True; note=
[3] desc=VTOS -Front office; author=Vietnam Tourism Operational standard; publisher=; edition=; isbn=; main=; online=True; note=
Session 1: Course Introduction
Chapter 1-Introduction to Housekeeping Management
Types of lodging Etablishments
Classification by size
Topic: Offline; Teaching type: LO1,LO8,; LO: I, T, U
ITU: Slides, Textbook
Materials: LOD212
Download: Read slides before class

Session 2: Chapter 1-Introduction to Housekeeping Management
Classification by type of service
Importance of the Housekeeping Department Interaction between Housekeeping and other Department
Topic: Offline; Teaching type: LO1,LO8,; LO: I, T, U
ITU: Slides, Textbook
Materials: LOD212
Download: Read slides before class

Session 3: Chapter 2-Executive Housekeeper as Deparment Manager
Management Concepts as they apply to The Executive Housekeeper as Department Head
Management Responsiblities of the Executive Housekeeper
Topic: Offline; Teaching type: LO1,LO8,LO10; LO: I, T, U
ITU: Slides, Textbook
Download: Read slides before class

Session 4: Group Assignment Instruction
Topic: Offline; Teaching type: LO8,L10; LO: I, U
ITU: Slides
Download: Read slides before class
CLO10: To understand the responsibility of executive housekeeping and how to manage efficiently deparmental human resource
Session 1: Chapter 3-Design of the Housekeeping Department
Areas of Housekeeping Responsibility
Division of Guestrooms
Division of Guestrooms
Staffing Matrix
Topic: Offline; Teaching type: LO1,LO4, LO8,LO10; LO: I, T, U
ITU: Slides, Textbook
Download: Read slides before class

Session 2: Chapter 3-Design of the Housekeeping Department
Section Housekeeper Need Table
Standing Schedules
Adjusted Daily Schedule
Technology Associated with the Housekeeping Department
Topic: Offline; Teaching type: LO1,LO4, LO8,LO10; LO: I, T, U
ITU: Slides, Textbook
Download: Read slides before class

Session 3: Chapter 4- Management of Inventoy and Equipment
Classification of Material
Capital Expenditure and Operating Budgets
Topic: Offline; Teaching type: LO5,LO6,LO8; LO: I, T, U
ITU: Slides, Textbook
Download: Read slides before class

Session 4: Chapter 4- Management of Inventoy and Equipment
Purchasing Housekeeping Material
Topic: Offline; Teaching type: LO5,LO6,LO8; LO: I, T, U
ITU: Slides, Textbook
Download: Read slides before class
CLO2: To list and describe criteria for selection of materials and equipment for the hotel, for example, walls, floorings, beddings, linen, carpets, etc.
Session 1: Chapter 4- Management of Inventoy and Equipment
Inventory Control
Topic: Offline; Teaching type: LO5,LO6,LO8; LO: I, T, U
ITU: Slides, Textbook
Download: Read slides before class

Session 2: Chapter 4- Management of Inventoy and Equipment
Cost of Supplies per Occupied Room
Topic: Offline; Teaching type: LO5,LO6,LO8; LO: I, T, U
ITU: Slides, Textbook
Download: Read slides before class

Session 3: Chapter 9- Controlling Operations
Housekeeping Operating Budget
Payroll Control
Topic: Offline; Teaching type: LO5,LO6,LO9,LO10; LO: I, T, U
ITU: 'Slides, Textbook
Download: Read slides before class

Session 4: Chapter 9- Controlling Operations
Payroll Control
Topic: Offline; Teaching type: LO5,LO6,LO9,LO10; LO: I, T, U
ITU: 'Slides, Textbook
Download: Read slides before class
CLO3: To operate the key procedure of cleaning and inspecting guest rooms, public areas and others, as well as able to demonstrate a working knowledge of the procedures.
Session 1: Chapter 9- Controlling Operations
Payroll Control
Topic: Offline; Teaching type: LO1,LO4,LO5,LO6,L8,LO9,LO10; LO: I, T, U
ITU: 'Slides, Textbook
Download: Read slides before class

Session 2: Quiz 1
Topic: Offline; Teaching type: LO1,LO4,LO5,LO6,L8,LO9,LO10; LO: U
ITU: 'Slides, Textbook
Download: Review chapter 1-4 & 9
Quiz chapter 1-4, 9

Session 3: Chapter 5- Characteristics of Housekeeping Equipment and Supplies
Housekeeping Furnitures, Fixtures and Equipment (FF&E)
Software and Deparment Equipment
Cleaning Supplies
Uniforms
Linen Characteristics
Topic: Offline; Teaching type: LO2,LO8; LO: I, T, U
ITU: 'Slides, Textbook
Download: Read slides before class

Session 4: Chapter 5- Characteristics of Housekeeping Equipment and Supplies
Linen Control
Denying Accommodations
Group assignment checkpoint
Topic: Offline; Teaching type: LO2,LO8; LO: I, T, U
ITU: 'Slides, Textbook
Download: Read slides before class
CLO4: To explain usage of various tools used to plan and organize the housekeeping department – staffing guide, area inventory lists, frequency schedules, performance standards and productivity standards.
Session 1: Practice 1
Housekeeping working principles
Tools and supplies identification
Topic: Offline; Teaching type: LO3,LO8,LO9; LO: I, U
ITU: 'Slides, Textbook
Download: Read slides, Vtos reference before class
Practice in Lab

Session 2: Practice 1
Housekeeping working principles
Tools and supplies identification
Topic: Offline; Teaching type: LO3,LO8,LO9; LO: I, U
ITU: 'Slides, Textbook
Download: Read slides, Vtos reference before class
Practice in Lab

Session 3: Practice 1
Arrange trolleys
Topic: Offline; Teaching type: LO3,LO8,LO9; LO: I, U
ITU: 'Slides, Textbook
Download: Read slides, Vtos reference before class
Practice in Lab

Session 4: Practice 1
Arrange trolleys
Topic: Offline; Teaching type: LO3,LO8,LO9; LO: I, U
ITU: 'Slides, Textbook
Download: Read slides, Vtos reference before class
Practice in Lab
CLO5: To utilize various techniques to manage inventories effectively
Session 1: Chapter 7 -The Cleaning Function
Guestroom Cleaning
Topic: Offline; Teaching type: LO3,LO8,LO9; LO: I, T, U
ITU: 'Slides, Textbook
Download: Read slides before class

Session 2: Chapter 7 -The Cleaning Function
Restroom Cleaning
Surface Cleaning
Topic: Offline; Teaching type: LO3,LO8,LO9; LO: I, T, U
ITU: 'Slides, Textbook
Download: Read slides before class

Session 3: Practice 2
Guest room cleaning procedure
Bathroom cleaning procedure
Topic: Offline; Teaching type: LO3,LO8,LO9; LO: I, U
ITU: 'Slides, Textbook
Download: Read slides, Vtos reference before class
Practice in Lab

Session 4: Practice 2
Guest room cleaning procedure
Bathroom cleaning procedure
Topic: Offline; Teaching type: LO3,LO8,LO9; LO: I, U
ITU: 'Slides, Textbook
Download: Read slides, Vtos reference before class
Practice in Lab
CLO6: To utilize various methods to control expenses in the housekeeping department
Session 1: Practice 2
Guest room cleaning procedure
Bathroom cleaning procedure
Topic: Offline; Teaching type: LO3,LO8,LO9; LO: I, U
ITU: 'Slides, Textbook
Download: Read slides, Vtos reference before class
Practice in Lab

Session 2: Practice 2
Guest room cleaning procedure
Bathroom cleaning procedure
Topic: Offline; Teaching type: LO3,LO8,LO9; LO: I, U
ITU: 'Slides, Textbook
Download: Read slides, Vtos reference before class
Practice in Lab

Session 3: Practice 2
Guest in-house room cleaning procedure
Embellishment service
Topic: Offline; Teaching type: LO3,LO8,LO9; LO: I, U
ITU: 'Slides, Textbook
Download: Read slides, Vtos reference before class
Practice in Lab

Session 4: Practice 2
Guest in-house room cleaning procedure
Embellishment service
Topic: Offline; Teaching type: LO3,LO8,LO9; LO: I, U
ITU: 'Slides, Textbook
Download: Read slides, Vtos reference before class
Practice in Lab
CLO7: To operate the method of protecting property from damage and risk of insect
Session 1: Practical test 1
Topic: Offline; Teaching type: LO3,LO8,LO9; LO: U
ITU: 
Download: Practical Test in Lab
Chapter 5,7

Session 2: Practical test 1
Topic: Offline; Teaching type: LO3,LO8,LO9; LO: U
ITU: 
Download: Practical Test in Lab
Chapter 5,7

Session 3: Practical test 1
Topic: Offline; Teaching type: LO3,LO8,LO9; LO: U
ITU: 
Download: Practical Test in Lab
Chapter 5,7

Session 4: Practical test 1
Topic: Offline; Teaching type: LO3,LO8,LO9; LO: U
ITU: 
Download: Practical Test in Lab
Chapter 5,7
CLO8: To demonstrate highly cooperation and discipline the team, instructor and school regulation
Session 1: Chapter 6-Laundry Room Management
Planning the Laundry
Topic: Offline; Teaching type: LO5,LO8,LO9; LO: I, T, U
ITU: 'Slides, Textbook
Download: Read slides before class

Session 2: Chapter 6-Laundry Room Management
Laundry Operation
Topic: Offline; Teaching type: LO5,LO8,LO9; LO: I, T, U
ITU: 'Slides, Textbook
Download: Read slides before class

Session 3: Practice 3
On the lab: The procedure for handling laundry and dry cleaning
The procedure for stains treatment and removal
OR Hotel tour - visit the laundry room
Topic: Offline; Teaching type: LO3,LO5,LO8,LO9; LO: I, U
ITU: 'Slides, Textbook
Download: Read slides, Vtos reference before class
Practice in Lab

Session 4: Practice 3
On the lab: The procedure for handling laundry and dry cleaning
The procedure for stains treatment and removal
OR Hotel tour - visit the laundry room
Topic: Offline; Teaching type: LO3,LO5,LO8,LO9; LO: I, U
ITU:
CLO9: To communicate english fluently and professtionally in working place
Session 1: Practice 3
On the lab: The procedure for handling laundry and dry cleaning
The procedure for stains treatment and removal
OR Hotel tour - visit the laundry room
Topic: Offline; Teaching type: LO3,LO5,LO8,LO9; LO: I, U
ITU: 'Slides, Textbook
Download: Read slides, Vtos reference before class
Practice in Lab

Session 2: Practice 3
On the lab: The procedure for handling laundry and dry cleaning
The procedure for stains treatment and removal
OR Hotel tour - visit the laundry room
Topic: Offline; Teaching type: LO3,LO5,LO8,LO9; LO: I, U
ITU: 'Slides, Textbook
Download: Read slides, Vtos reference before class
Practice in Lab

Session 3: Chapter 10- Safety, Security and Infectious Diseases in Property Operations Safety in the Housekeeping Department
Fire prevention in Lodging Operations
Topic: Offline; Teaching type: LO8,L10; LO: I, T, U
ITU: 'Slides, Textbook
Download: Read slides before class

Session 4: Chapter 10- Safety, Security and Infectious Diseases in Property Operations
Security In Lodging Operations
Fighting the Risk of Infectious Disease
Topic: Offline; Teaching type: LO8,L10; LO: I, T, U
ITU: 'Slides, Textbook
Download: Read slides before class
Session 1: Practice 4
Procedures for dealing with harmful organisms
Procedures for public area clealiness
Topic: Offline; Teaching type: LO7,LO8,LO9,; LO: I, U
ITU: 'Slides, Textbook
Download: Read slides, Vtos reference before class
Practice in Lab

Session 2: Practice 4
Procedures for dealing with harmful organisms
Procedures for public area clealiness
Topic: Offline; Teaching type: LO7,LO8,LO9,; LO: I, U
ITU: 'Slides, Textbook
Download: Read slides, Vtos reference before class
Practice in Lab

Session 3: Practice 4
Procedures for dealing with harmful organisms
Procedures for public area clealiness
Topic: Offline; Teaching type: LO7,LO8,LO9,; LO: I, U
ITU: 'Slides, Textbook
Download: Read slides, Vtos reference before class
Practice in Lab

Session 4: Practice 4
Procedures for dealing with harmful organisms
Procedures for public area clealiness
Topic: Offline; Teaching type: LO7,LO8,LO9,; LO: I, U
ITU: 'Slides, Textbook
Download: Read slides, Vtos reference before class
Practice in Lab
Session 1: Practice 4
Procedures for dealing with harmful organisms
Procedures for public area clealiness
Topic: Offline; Teaching type: LO7,LO8,LO9,; LO: I, U
ITU: 'Slides, Textbook
Download: Read slides, Vtos reference before class
Practice in Lab

Session 2: Practice 4
Procedures for dealing with harmful organisms
Procedures for public area clealiness
Topic: Offline; Teaching type: LO7,LO8,LO9,; LO: I, U
ITU: 'Slides, Textbook
Download: Read slides, Vtos reference before class
Practice in Lab

Session 3: Practical test 2
Topic: Offline; Teaching type: LO3,LO7,LO8,LO9; LO: U
ITU: 
Download: Practical Test in Lab
Chapter 6,10

Session 4: Practical test 2
Topic: Offline; Teaching type: LO3,LO7,LO8,LO9; LO: U
ITU:
Session 1: Practical test 2
Topic: Offline; Teaching type: LO3,LO7,LO8,LO9; LO: U
ITU: 
Download: Practical Test in Lab
Chapter 6,10

Session 2: Practical test 2
Topic: Offline; Teaching type: LO3,LO7,LO8,LO9; LO: U
ITU: 
Download: Practical Test in Lab
Chapter 6,10

Session 3: Chapter 8- Personal Administration
The Need to Curb High Employee Turnover and Abstenteeism
Personnel Acquisition
Worker Motivation
Topic: Offline; Teaching type: LO8,L10; LO: I, T, U
ITU: 'Slides, Textbook
Download: Read slides before class

Session 4: Chapter 8- Personal Administration
Creating Worker Satisfaction
Employee Discipline
Cultural Diversity and The Housekeeping
Topic: Offline; Teaching type: LO8,L10; LO: I, T, U
ITU: 'Slides, Textbook
Download: Read slides before class
Session 1: Chapter 11: Energy and Water Conservation in Lodging Properties
The need for Water and Energy Conservation
Water System and Conservation
Electricity Conservation
Topic: Offline; Teaching type: LO6,LO8; LO: I, T, U
ITU: 'Slides, Textbook
Download: Read slides before class

Session 2: Chapter 11: Energy and Water Conservation in Lodging Properties
Heating Conservation
Air- conditioning Conservation
Topic: Offline; Teaching type: LO6,LO8; LO: I, T, U
ITU: 'Slides, Textbook
Download: Read slides before class

Session 3: Chapter11 (cont)
Quiz 2
Group Assignment Submission
Topic: Offline; Teaching type: LO2,LO3,LO5,LO6,LO7,LO8,LO10; LO: I, T, U
ITU: 'Slides, Textbook
Download: Review chapter 5,6,7,8,10,11
Quiz 2 chapter 5,6,7,8,10,11
Group Assignment Submission

Session 4: Chapter11 (cont)
Quiz 2
Group Assignment Submission
Topic: Offline; Teaching type: LO2,LO3,LO5,LO6,LO7,LO8,LO10; LO: I, T, U
ITU: 'Slides, Textbook
Download: Review chapter 5,6,7,8,10,11
Quiz 2 chapter 5,6,7,8,10,11
Group Assignment Submission
Session 1: Group Presentation
Topic: Offline; Teaching type: LO2,LO3,LO5,LO6,LO7,LO8,LO10; LO: U
ITU: Students' slides
Download: https://flm.fpt.edu.vn/gui/role/student/Presentation and Q/A

Session 2: Group Presentation
Topic: Offline; Teaching type: LO2,LO3,LO5,LO6,LO7,LO8,LO10; LO: U
ITU: Students' slides
Download: https://flm.fpt.edu.vn/gui/role/student/Presentation and Q/A

Session 3: Group Presentation
Topic: Offline; Teaching type: LO2,LO3,LO5,LO6,LO7,LO8,LO10; LO: U
ITU: Students' slides
Download: https://flm.fpt.edu.vn/gui/role/student/Presentation and Q/A

Session 4: Group Presentation
Topic: Offline; Teaching type: LO2,LO3,LO5,LO6,LO7,LO8,LO10; LO: U
ITU: Students' slides
Download: https://flm.fpt.edu.vn/gui/role/student/Presentation and Q/A