[major=BBA_TM | course_id=TAB201 | syllabus_id=13237 | semester=5 | combo=TM_COM1.1 | title=Travel Agency Business]
Course ID: TAB201
Title EN: Travel Agency Business
Title VI: Kinh doanh đại lý du lịch
Credits: 3.0
Prerequisites: HMO102
Description: Objectives:
After completing the course, students will understand the background, operations, and structure of travel agency and tour operation. Students will understand the differences between tour operator and travel agency, and will be able to examine and evaluate how these two types of businesses operate as a foundation for future professional growth.

Description:
This subject covers Travel Agency philosophy, ideas, and prerequisites for running a travel agency firm. Practical case studies from travel agencies worldwide and in Vietnam will be interspersed with these principles. In these case studies, students must discuss and work in groups so that teachers can assess their knowledge and expertise through presentations and tests.
Student tasks: - Class attendance is strongly encouraged. Attend at least 80% of class hours in order to be accepted to the final examination
- Actively participate in class activities
- Fulfill tasks given by instructor after class
- Use their own laptop in class only for learning purposes
- Read the textbook in advance
- Access the course website (http://flm.fpt.edu.vn) for up-to-date information and material of the course, for online support from teachers and other students, and for practicing and assessment.
Tools: Internet
Course type: traditional
Decision: 932/QĐ-ĐHFPT dated 08/22/2025
Approved date: 2025-08-22
CLO1: Understand the basic operations, organizational structure, historical evolution, main characteristics and quality standards of a travel agency
[1] category=Case study analysis; type=on-going; weight=40.0; duration=Block/ Part 1: session 10, session 11, session 12
Block/ Part 2: session 25, session 26, session 27
Block/ Part 3: session 38, session 39, session 40
Block/ Part 4: session 53, session 54, session 55; question_type=CLO1, CLO2, CLO3, CLO4, CLO6,
CLO7, CLO8,
CLO9; grading_guide=All knowledge which belong to every single block.; completion_criteria=; clos=>0
[2] category=Class participation and preparation; type=on-going; weight=10.0; duration=During all courses; question_type=CLO7; grading_guide=; completion_criteria=; clos=>0
[3] category=Group assignment; type=on-going; weight=25.0; duration=Slot 9, 24, 53, 54, 55, 56, 57, 58, 59; question_type=All CLOs; grading_guide=All Topics; completion_criteria=; clos=>0
[4] category=Quiz; type=on-going; weight=5.0; duration=45 minutes in class; question_type=CLO1, CLO2, CLO3, CLO4, CLO6,CLO7, CLO8,; grading_guide=All knowledge which belong to every single block.; completion_criteria=; clos=>0
[5] category=Final Exam; type=Final exam; weight=20.0; duration=60'; question_type=All CLOs; grading_guide=All Topics; completion_criteria=; clos=4
[1] desc=Travel Agency and Tour Operation; author=Dr. Rahul Singh Shekhawat; publisher=BAOU; edition=; isbn=; main=True; online=True; note=https://baou.edu.in/assets/pdf/BBAATR_201_slm.pdf
[2] desc=The Principles of Travel Agency and Tour Operation Management; author=Dr. A. Apsara Saleth Mary; publisher=White Falcon; edition=; isbn=; main=; online=; note=
[3] desc=Số liệu thống kê - Website Cục du lịch Việt Nam; author=; publisher=; edition=; isbn=; main=; online=True; note=https://vietnamtourism.gov.vn/
Session 1: -Course Overview
-Introduction to AI Integration in the course
-BLOCK 1: INTRODUCTION TO TRAVEL & TOURISM TRADE
Unit 1: HISTORICAL BACKGROUND OF TRAVEL TRADE

1.1 Evolution of Travel Business
1.2 History of Travel Trade
1.3 Timeline in the Development of Tourism Worldwide
Topic: Offline; Teaching type: CLO1; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1/ BLOCK 1
- Read slides
Tasks: Guidance on AI activities, teaching methods, and assessment strategies: https://drive.google.com/drive/folders/1BNbJLUrw_WkjZpDrO80JegegwFv8umCs?usp=sharing
Download: https://flm.fpt.edu.vn/gui/role/student/Download learning materials, prepare lessons before class, and ask relevant questions.

Session 2: BLOCK 1: INTRODUCTION TO TRAVEL & TOURISM TRADE
Unit 1: HISTORICAL BACKGROUND OF TRAVEL TRADE (Con't)

1.4 Discussion - History of Travel Agency Business in Vietnam
Topic: Offline; Teaching type: CLO1; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1/ BLOCK 1
- Read slides
Download: https://flm.fpt.edu.vn/gui/role/student/Review Chapter DiscussionDivide into groups of 4 - 5 students.Investigate about TA Vietnam

Session 3: BLOCK 1: INTRODUCTION TO TRAVEL & TOURISM TRADE
Unit 1: HISTORICAL BACKGROUND OF TRAVEL TRADE (Con't)

1.5 Presentation - History of Travel Agency Business in Vietnam
Topic: Offline; Teaching type: CLO1; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1/ BLOCK 1
- Read slides
Download: Present

Session 4: BLOCK 1: INTRODUCTION TO TRAVEL & TOURISM TRADE
Unit 2: Classification of Travel Agents & Tour Operators

2.1 Introduction
2.2 Meaning of Travel Agency
2.3 Types of Travel Agency
2.4 Other Types of Travel Agencies
Topic: Offline; Teaching type: CLO1; LO: I
ITU: - Review TAB201
- Read textbook UNIT 2/ BLOCK 1
- Read slides
Download: Review Chapter Discussion
CLO2: Describe the primary functions of a travel agency and clarify how these functions seamlessly integrate with the operations of other service businesses throughout a tour.
Session 1: BLOCK 1: INTRODUCTION TO TRAVEL & TOURISM TRADE
Unit 2: Classification of Travel Agents & Tour Operators (CON'T)

2.5 Meaning of Tour Operator
2.6 Types of Tour Operator
2.7 Other Significant Tour Operators
2.8 Difference between Travel Agent and Tour Operator
Topic: Offline; Teaching type: CLO1; LO: I
ITU: - Review TAB201
- Read textbook UNIT 2/ BLOCK 1
- Read slides
Download: Review Chapter Discussion

Session 2: BLOCK 1: INTRODUCTION TO TRAVEL & TOURISM TRADE
Unit 2: Classification of Travel Agents & Tour Operators (cont')

2.9 Discussion of Travel Agencies and Tour Operators in Vietnam
Topic: Offline; Teaching type: CLO1; LO: I
ITU: - Review TAB201
- Read textbook UNIT 2/ BLOCK 1
- Read slides
Download: Review Chapter Discussion

Session 3: BLOCK 1: INTRODUCTION TO TRAVEL & TOURISM TRADE
Unit 3: Trave l Agency & Tour Operators Roles & Responsibilities
3.1 Introduction
3.2 Role of Tour Operators in Tourism Business
3.3 Travel Agencies Roles and Responsibilities
Topic: Offline; Teaching type: CLO1, CLO2, CLO3; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1/ BLOCK 1
- Read slides
Download: Review Chapter Discussion

Session 4: BLOCK 1: INTRODUCTION TO TRAVEL & TOURISM TRADE
Unit 3: Trave l Agency & Tour Operators Roles & Responsibilities (CON'T)
3.4 Services Offered by Tour Operators & Travel Agents
3.5 Relationship with Airlines
3.6 Relationship with Tourist Transport Providers
3.7 Relationship with Accommodation Providers
3.8 Relationship between Travel Agents and Tour Operators
Topic: Offline; Teaching type: CLO1, CLO2, CLO3; LO: I
ITU: - Review TAB201
- Read textbook UNIT 3/ BLOCK 1
- Read slides
Download: Review Chapter Discussion
CLO3: Examine the similarities and contrasts between a travel agency and a tour operation to better understand the distinctions between these two types.
Session 1: BLOCK 1: INTRODUCTION TO TRAVEL & TOURISM TRADE
Unit 3: Trave l Agency & Tour Operators Roles & Responsibilities (Con't
3.9 Services Offered by Tour Operators & Travel Agents
3.10 Relationship with Airlines
3.11 Relationship with Tourist Transport Providers
3.12 Relationship with Accommodation Providers
3.13 Relationship between Travel Agents and Tour Operators

GROUP ASSIGNMENT INTRODUCTION
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO8; LO: I
ITU: - Review TAB201
- Read textbook UNIT 3/ BLOCK 1
- Read slides
Download: Review Chapter Discussion

Session 2: BLOCK 1 ASSIGNMENT: CASE STUDY ANALYSIS
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO9; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1,2,3/ BLOCK 1
- Read slides
Download: Review Chapter Discussion

Session 3: BLOCK 1 ASSIGNMENT: CASE STUDY ANALYSIS
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO9; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1,2,3/ BLOCK 1
- Read slides
Download: Review Chapter Discussion

Session 4: BLOCK 1 ASSIGNMENT: CASE STUDY ANALYSIS
Topic: Offline; Teaching type: CLO1, CLO2, CLO3, CLO9; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1,2,3/ BLOCK 1
- Read slides
Download: Review Chapter Discussion
CLO4: Maintain ethical and professional conduct standards is of the utmost importance in the tourism industry
Session 1: BLOCK 2: TRAVEL AGENCY MANAGEMENT
Unit 4: Attributes of Travel Agency
4.1 Introduction
4.2 Link between Customers and Travel
Agency
4.3 Functions of Travel Agents
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO5; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1/ BLOCK 2
- Read slides
Download: Review Chapter Discussion

Session 2: BLOCK 2: TRAVEL AGENCY MANAGEMENT
Unit 4: Attributes of Travel Agency (CON'T)
4.4 Highly Organised & Well Communicated Team
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO5; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1/ BLOCK 2
- Read slides
Download: Review Chapter Discussion

Session 3: BLOCK 2: TRAVEL AGENCY MANAGEMENT
Unit 4: Attributes of Travel Agency (CON'T)
4.5 Affordable Services
4.6 Use of Technology for Better Experience
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO5; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1/ BLOCK 2
- Read slides
Download: Review Chapter Discussion

Session 4: BLOCK 2: TRAVEL AGENCY MANAGEMENT
Unit 5: Services Provided by Travel Agency
5.1 Introduction
5.2 Hotel Booking in VietNam & Worldwide
5.3 Important Consideration before Processing Hotel Bookings in VietNam & Worldwide
5.4 Air Ticketing in VietNam & Worldwide
Topic: Offline; Teaching type: CLO2, CLO5, CLO7; LO: I
ITU: - Review TAB201
- Read textbook UNIT 2/ BLOCK 2
- Read slides
Download: Review Chapter Discussion
CLO5: Determine the structure of the travel agency, and list of businesses along with their respective functions in the tourism industry is provided.
Session 1: BLOCK 2: TRAVEL AGENCY MANAGEMENT
Unit 5: Services Provided by Travel Agency (CON'T)
5.5 Passport & VISA in Viet Nam & Worldwide
5.6 Currency Exchange in VietNam & Worldwide
5.7 Travel Insurance in VietNam & Worldwide
Topic: Offline; Teaching type: CLO2, CLO5, CLO7; LO: I
ITU: - Review TAB201
- Read textbook UNIT 2/ BLOCK 2
- Read slides
Download: Review Chapter Discussion

Session 2: BLOCK 2: TRAVEL AGENCY MANAGEMENT
Unit 5: Services Provided by Travel Agency (CON'T)
5.8 Ground Handling in VietNam & Worldwide
5.9 Advantages of Travel Insurance in VietNam & Worldwide
Topic: Offline; Teaching type: CLO2, CLO5, CLO7; LO: I
ITU: - Review TAB201
- Read textbook UNIT 2/ BLOCK 2
- Read slides
Download: Review Chapter Discussion

Session 3: BLOCK 2: TRAVEL AGENCY MANAGEMENT
Unit 6: Professional in Travel Agency
6.1 Introduction
6.2 Travel Consultant, Responsibilities, Requirements,
6.3 Types of Tour Guides, Tour Escorts or tour Manager
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO5, CLO7; LO: I
ITU: - Review TAB201
- Read textbook UNIT 3/ BLOCK 2
- Read slides
Download: Review Chapter Discussion

Session 4: BLOCK 2: TRAVEL AGENCY MANAGEMENT
Unit 6: Professional in Travel Agency (CON'T)
6.4 Responsibilities, Requirements for Sales and Marketing Executives
6.5 Responsibilities, Requirements for Airport Representatives
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO5, CLO7; LO: I
ITU: - Review TAB201
- Read textbook UNIT 3/ BLOCK 2
- Read slides
Download: Review Chapter Discussion
CLO6: Identify the environmental repercussions, the social, cultural and economic effects that travel agencies have on the countries that they serve as destinations.
Session 1: BLOCK 2: TRAVEL AGENCY MANAGEMENT
Unit 6: Professional in Travel Agency (CON'T)
6.6 Responsibilities, Requirements for Drivers
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO5, CLO7; LO: I
ITU: - Review TAB201
- Read textbook UNIT 3/ BLOCK 2
- Read slides
Download: Review Chapter Discussion

Session 2: BLOCK 2: TRAVEL AGENCY MANAGEMENT
Unit 7: Significant Travel Associations & Organisations
7.1 Introduction
7.2 Regional Travel Associations
7.3 Pacific Asia Travel Association (PATA)
7.4 European Civil Aviation Conference (ECAC)
7.5 European Travel Commission (ETC)
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6; LO: I
ITU: - Review TAB201
- Read textbook UNIT 4/ BLOCK 2
- Read slides
Download: Review Chapter Discussion

Session 3: BLOCK 2: TRAVEL AGENCY MANAGEMENT
Unit 7: Significant Travel Associations & Organisations (CON'T)
7.6 International Travel Association
7.7 UNWTO
7.8 International Air Transport Association (IATA)
7.9 World Travel & Tourism Council (WTTC)
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6; LO: I
ITU: - Review TAB201
- Read textbook UNIT 4/ BLOCK 2
- Read slides
Download: Review Chapter Discussion

Session 4: BLOCK 2: TRAVEL AGENCY MANAGEMENT
Unit 7: Significant Travel Associations & Organisations (CONT)
7.10 Vietnam National Administration of Tourism (VNAT)
7.11 Vietnam Tourism Association (VITA)

GROUP ASSIGNMENT GUIDELINE
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6; LO: I
ITU: - Review TAB201
- Read textbook UNIT 4/ BLOCK 2
- Read slides
Download: Review Chapter Discussion
CLO7: Desmontrate good skills, tactics, and attitudes to carry out the basic duties of a travel agency executive.
Session 1: BLOCK 2 ASSIGNMENT: CASE STUDY ANALYSIS
Topic: Offline; Teaching type: CLO2, CLO3, CLO4, CLO5, CLO6, CLO9; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1,2,3,4/ BLOCK 2
- Read slides
Download: Review Chapter Discussion

Session 2: BLOCK 2 ASSIGNMENT: CASE STUDY ANALYSIS
Topic: Offline; Teaching type: CLO2, CLO3, CLO4, CLO5, CLO6, CLO9; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1,2,3,4/ BLOCK 2
- Read slides
Download: Review Chapter Discussion

Session 3: BLOCK 2 ASSIGNMENT: CASE STUDY ANALYSIS
Topic: Offline; Teaching type: CLO2, CLO3, CLO4, CLO5, CLO6, CLO9; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1,2,3,4/ BLOCK 2
- Read slides
Download: Review Chapter Discussion

Session 4: BLOCK 3: TOUR OPERATION MANAGEMENT
Unit 8: Fundamentals of Tour Operation
8.1 Introduction
8.2 Independent and Escorted Tours
8.3 FIT and GIT
8.4 Hosted Tours
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7, CLO8; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1/ BLOCK 3
- Read slides
Download: Review Chapter Discussion
CLO8: Discuss the relationship between the transportation industry, tour operators, and travel agencies.
Session 1: BLOCK 3: TOUR OPERATION MANAGEMENT
Unit 8: Fundamentals of Tour Operation (Con't)
8.5 Incentive Tours
8.6 FAM Tours
8.7 Travel Agents, Tour Operators, Media, Tourism Industry
8.8 Customised Tour
8.9 Special Services by Tour Operators
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7, CLO8; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1/ BLOCK 3
- Read slides
Download: Review Chapter Discussion

Session 2: BLOCK 3: TOUR OPERATION MANAGEMENT
Unit 8: Fundamentals of Tour Operation (Con't)
8.10 Planning a Tour
8.11 Making Tour Package
8.12 Arranging a Tour
8.13 Flight and Accomodation Reservation
8.14 Travel Information& Taking Care of Glitch
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7, CLO8; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1/ BLOCK 3
- Read slides
Download: Review Chapter Discussion

Session 3: BLOCK 3: TOUR OPERATION MANAGEMENT
Unit 9: Itinerary Planning by Tour Operators
9.1 Introduction
9.2 Importance of Itinerary
9.3 Types of Itinerary
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7, CLO8; LO: I
ITU: - Review TAB201
- Read textbook UNIT 2/ BLOCK 3
- Read slides
Download: Review Chapter Discussion

Session 4: BLOCK 3: TOUR OPERATION MANAGEMENT
Unit 9: Itinerary Planning by Tour Operators (con't)
9.4 Resources and Steps for Itinerary Planning
9.5 Do's and Don'ts of Itinerary Preparation
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7, CLO8; LO: I
ITU: - Review TAB201
- Read textbook UNIT 2/ BLOCK 3
- Read slides
Download: Review Chapter Discussion
CLO9: Apply learned knowledge to analyze travel agency strategies through case studies
Session 1: BLOCK 3: TOUR OPERATION MANAGEMENT
Unit 10: Cost & Revenue in Tour Operation
10.1 Introduction
10.2 Factors Influencing in the Design of Tour Packages
10.3 Tour Costing
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7, CLO8; LO: I
ITU: - Review TAB201
- Read textbook UNIT 3/ BLOCK 3
- Read slides
Download: Review Chapter Discussion

Session 2: BLOCK 3: TOUR OPERATION MANAGEMENT
Unit 10: Cost & Revenue in Tour Operation (Con't)
10.4 Types of Costs in Tour Packages
10.5 Worksheet for Pricing of Package Tour
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7, CLO8; LO: I
ITU: - Review TAB201
- Read textbook UNIT 3/ BLOCK 3
- Read slides
Download: Review Chapter Discussion

Session 3: BLOCK 3: TOUR OPERATION MANAGEMENT
Unit 10: Cost & Revenue in Tour Operation (Con't)
10.6 Source of Revenue for Tour Operator
10.7 Strategies to Increasing Revenue
10.8 Tips to Increase Revenues
Topic: Offline; Teaching type: CLO1, CLO2, CLO3; LO: I
ITU: - Review TAB201
- Read textbook UNIT 3/ BLOCK 3
- Read slides
Download: Review Chapter Discussion

Session 4: BLOCK 3: TOUR OPERATION MANAGEMENT
Unit 11: Distribution Network in Tour Operations
11.1 Introduction
11.2 Associates Sales Agents
11.3 General Sales Agent
11.4 Online Travel Agency
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7, CLO8; LO: I
ITU: - Review TAB201
- Read textbook UNIT 4/ BLOCK 3
- Read slides
Download: Review Chapter Discussion
Session 1: BLOCK 3: TOUR OPERATION MANAGEMENT
Unit 11: Distribution Network in Tour Operations (Con't)
11.5 Travel Agency
11.6 Customer Relationship Management
11.7 Destination Management Companies
11.8 Visitor Information Centre
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7, CLO8; LO: I
ITU: - Review TAB201
- Read textbook UNIT 4/ BLOCK 3
- Read slides
Download: Review Chapter Discussion

Session 2: BLOCK 3 ASSIGNMENT: CASE STUDY ANALYSIS
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7, CLO8, CLO9; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1,2,3,4/ BLOCK 3
- Read slides
Download: Review Chapter Discussion

Session 3: BLOCK 3 ASSIGNMENT: CASE STUDY ANALYSIS
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7, CLO8, CLO9; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1,2,3,4/ BLOCK 3
- Read slides
Download: Review Chapter Discussion

Session 4: BLOCK 3 ASSIGNMENT: CASE STUDY ANALYSIS
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7, CLO8, CLO9; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1,2,3,4/ BLOCK 3
- Read slides
Download: Review Chapter Discussion
Session 1: Fieldtrip: Visit a local travel agency
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7, CLO8, CLO9; LO: I
ITU: 

Session 2: Fieldtrip: Visit a local travel agency
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7, CLO8, CLO9; LO: I
ITU: 

Session 3: Fieldtrip: Visit a local travel agency
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7, CLO8, CLO9; LO: I
ITU: 

Session 4: BLOCK 4: SETTING-UP OF TRAVEL AGENCY AND MICE
MANAGEMENT
Unit 12: Requirements & Procedure of Setting Travel Agency
12.1 Introduction
12.2 Basic Requirements for Starting Travel Agency in Viet Nam & Worldwide
Topic: Offline; Teaching type: CLO2, CLO5, CLO7, CLO8; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1/ BLOCK 4
- Read slides
Download: Review Chapter Discussion
Session 1: BLOCK 4: SETTING-UP OF TRAVEL AGENCY AND MICE
MANAGEMENT
Unit 12: Requirements & Procedure of Setting Travel Agency (Con't)
12.3 Guidelines for Recognition as a Travel Agent from the Ministry of
Tourism (VietNam)
12.4 Basic Required for Recognition from Ministry of Tourism (VietNam)
Topic: Offline; Teaching type: CLO2, CLO5, CLO7, CLO8; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1/ BLOCK 4
- Read slides
Download: Review Chapter Discussion

Session 2: BLOCK 4: SETTING-UP OF TRAVEL AGENCY AND MICE
MANAGEMENT
Unit 12: Requirements & Procedure of Setting Travel Agency (Con't)
12.5 Approval of Recognition by Ministry of Tourism (VietNam)
Topic: Offline; Teaching type: CLO2, CLO5, CLO7, CLO8; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1/ BLOCK 4
- Read slides
Download: Review Chapter Discussion

Session 3: BLOCK 4: SETTING-UP OF TRAVEL AGENCY AND MICE
MANAGEMENT
Unit 13: MICE Management
13.1 Introduction
13.2 Meetings
13.2.1 Roles and Responsibilities of Meeting Planners
13.3 Incentive
Topic: Offline; Teaching type: CLO2, CLO5, CLO7, CLO8; LO: I
ITU: - Review TAB201
- Read textbook UNIT 2/ BLOCK 4
- Read slides
Download: Review Chapter Discussion

Session 4: BLOCK 4: SETTING-UP OF TRAVEL AGENCY AND MICE
MANAGEMENT
Unit 13: MICE Management (CONT)
13.4 Conference/Conventions
13.5 Events
Topic: Offline; Teaching type: CLO2, CLO5, CLO7, CLO8; LO: I
ITU: - Review TAB201
- Read textbook UNIT 2/ BLOCK 4
- Read slides
Download: Review Chapter Discussion
Session 1: BLOCK 4: SETTING-UP OF TRAVEL AGENCY AND MICE
MANAGEMENT
Unit 13: MICE Management (CONT)
13.6 Planning and Requirement for MICE
13.6.1 Venues
13.6.2 Transport Transportation
13.6.3 Accommodation
Topic: Offline; Teaching type: CLO2, CLO5, CLO7, CLO8; LO: I
ITU: - Review TAB201
- Read textbook UNIT 2/ BLOCK 4
- Read slides
Download: Review Chapter Discussion

Session 2: BLOCK 4: SETTING-UP OF TRAVEL AGENCY AND MICE
MANAGEMENT
Unit 14: Organisation Structure in Travel Agency and Tour
Operators
14.1 Introduction
14.2 Human Resource in Travel Agency and Tour Operators
Topic: Offline; Teaching type: CLO2, CLO5, CLO7, CLO8; LO: I
ITU: - Review TAB201
- Read textbook UNIT 3/ BLOCK 4
- Read slides
Download: Review Chapter Discussion

Session 3: BLOCK 4: SETTING-UP OF TRAVEL AGENCY AND MICE
MANAGEMENT
Unit 14: Organisation Structure in Travel Agency and Tour
Operators (Con't)
14.3 Hierarchy in Travel Agency and Tour Operators
14.4 Departments in Travel Agency and Tour Operators
Topic: Offline; Teaching type: CLO2, CLO5, CLO7, CLO8; LO: I
ITU: - Review TAB201
- Read textbook UNIT 3/ BLOCK 4
- Read slides
Download: Review Chapter Discussion

Session 4: BLOCK 4: SETTING-UP OF TRAVEL AGENCY AND MICE
MANAGEMENT
Unit 14: Organisation Structure in Travel Agency and Tour
Operators (Con't)
Quiz
Topic: Offline; Teaching type: CLO2, CLO5, CLO7, CLO8; LO: I
ITU: - Review TAB201
- Read textbook UNIT 3/ BLOCK 4
- Read slides
Download: Quiz
Session 1: BLOCK 4 ASSIGNMENT: CASE STUDY ANALYSIS
Group Assignment Submission
Topic: Offline; Teaching type: CLO2, CLO5, CLO7, CLO8, CLO9; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1,2,3/ BLOCK 4
- Read slides
Download: Review Chapter Discussion

Session 2: BLOCK 4 ASSIGNMENT: CASE STUDY ANALYSIS
Group Assignment Submission
Topic: Offline; Teaching type: CLO2, CLO5, CLO7, CLO8, CLO9; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1,2,3/ BLOCK 4
- Read slides
Download: Review Chapter Discussion

Session 3: BLOCK 4 ASSIGNMENT: CASE STUDY ANALYSIS
Group Assignment Submission
Topic: Offline; Teaching type: CLO2, CLO5, CLO7, CLO8, CLO9; LO: I
ITU: - Review TAB201
- Read textbook UNIT 1,2,3/ BLOCK 4
- Read slides
Download: Review Chapter Discussion

Session 4: Group Assignment Presentation
Topic: Offline; Teaching type: All CLOs; LO: 
ITU: Implement plan
Download: Review all topic
Discussion
Presentation
Session 1: Group Assignment Presentation
Topic: Offline; Teaching type: All CLOs; LO: 
ITU: Implement plan
Download: Review all topic
Discussion
Presentation

Session 2: Group Assignment Presentation
Topic: Offline; Teaching type: All CLOs; LO: I, T, U
ITU: Implement plan
Download: Review all topic
Discussion
Presentation

Session 3: Group Assignment Presentation
Topic: Offline; Teaching type: All CLOs; LO: I, T, U
ITU: Implement plan
Download: Review all topic
Discussion
Presentation

Session 4: REVIEW ALL THE KNOWLEDGE TO PREPARE FOR THE FINAL EXAM
Topic: Offline; Teaching type: All CLOs; LO: I, T
ITU: 
Download: Review all topic