[major=BBA_TM | course_id=TTO301 | syllabus_id=13622 | semester=7 | combo=TM_COM1.1 | title=Tour Operations Management]
Course ID: TTO301
Title EN: Tour Operations Management
Title VI: Quản trị điều hành tour
Credits: 3.0
Prerequisites: TTM201
Description: Objectives: This course cultivates a comprehensive skillset for students aspiring to thrive in the dynamic field of tour operations. Graduates will emerge proficient in crafting compelling itineraries, implementing effective marketing and sales strategies, and navigating the intricacies of financial management and risk mitigation. Furthermore, the course fosters the development of critical thinking and problem-solving abilities, alongside strong communication skills and a commitment to ethical conduct – all essential for a flourishing career in the ever-evolving tourism industry.

Description: This course provides a comprehensive introduction to tour operations and management. Students will gain a thorough understanding of the key concepts and practical skills involved in crafting, organizing, and executing successful tours for travelers.
Student tasks: - Class attendance is strongly encouraged. Attend at least 80% of contact hours in order to be accepted to the final examination
- Actively participate in class activities
- Fulfill tasks given by the instructor after class
- Use laptop in class only for learning purposes
- Read the textbook in advance
- Access the course website (http://flm.fpt.edu.vn) for up-to-date information and material of the course, for online support from teachers and other students, and for practicing and assessment.
Tools: Internet
Course type: traditional
Decision: 1318/QĐ-ĐHFPT dated 11/27/2025
Approved date: 2025-11-27
CLO1: To articulate the core principles and evolving landscape of tour management within the tourism industry (combines concepts, roles, importance & trends).
[1] category=Class participation and preparation; type=on-going; weight=10.0; duration=During all courses; question_type=CLO7; grading_guide=; completion_criteria=; clos=>0
[2] category=Quiz; type=on-going; weight=5.0; duration=45 minutes in class; question_type=CLO1, CLO2, CLO3, CLO4, CLO6,CLO7; grading_guide=All knowledge which belong to every single block.; completion_criteria=; clos=>0
[3] category=Tour Project Practical/ Report; type=on-going; weight=35.0; duration=slot 55 -> slot 60; question_type=All CLOs; grading_guide=Practical knowledge of real situation
Research, problem-solving, planning skills, financial analysis, marketing plan, human resources management, crisis management; completion_criteria=; clos=>0
[4] category=Tour Project Presentation (1); type=on-going; weight=10.0; duration=Slot 25, slot 26, slot 27; question_type=CLO2, CLO3, CLO4, CLO5, CLO6; grading_guide=Chapters covered in accordance to the lecture of the weeks; completion_criteria=; clos=>0
[5] category=Tour Project Presentation (2); type=on-going; weight=20.0; duration=Slot 43, slot 44, slot 45; question_type=CLO2, CLO3, CLO4, CLO5, CLO6; grading_guide=Chapters covered in accordance to the lecture of the weeks; completion_criteria=; clos=>0
[6] category=Final Exam; type=Final exam; weight=20.0; duration=60'; question_type=All CLOs; grading_guide=All Topics; completion_criteria=; clos=>0
[1] desc=Tour operators and operations: development, management and responsibility; author=J. Holland, D. Leslie; publisher=Cabi; edition=; isbn=978-1-78064-823-1; main=True; online=; note=
Session 1: -Course Overview
-Introduction to AI Integration in the course
-Overview of course assessment

CHAPTER 1: INTRODUCTION
1.1 The two key terms
1.2 Fundemental Conditions
1.3 Transportation
Topic: Offline; Teaching type: CLO1; LO: IT
ITU: - Review TTO301
- Read textbook Chapter 1
- Read slides
Materials: TTO301
Tasks: https://drive.google.com/drive/folders/1BNbJLUrw_WkjZpDrO80JegegwFv8umCs?usp=sharing
Download: Review Chapter Discussion

Session 2: CHAPTER 1: INTRODUCTION
1.4 The Rise of Air Travel
1.5 Ease of Access
1.6 The Developments and Expansion
Topic: Offline; Teaching type: CLO1; LO: T
ITU: - Review TTO301
- Read textbook Chapter 1
- Read slides
Materials: TTO301
Download: Review Chapter Discussion

Session 3: CHAPTER 1: INTRODUCTION
1.7 International Tourist flows
1.8 Tourists Resorts come under scrutiny
1.9 A lack of attention to Tour Operators
Topic: Offline; Teaching type: CLO1; LO: T
ITU: - Review TTO301
- Read textbook Chapter 1
- Read slides
Download: Review Chapter Discussion

Session 4: CHAPTER 2: THE PACKAGE HOLIDAY AND THE RISE OF THE TOUR OPERATOR

2.1 The Early Developments
2.2 The Rise of the Package holiday
2.3 The convenience of Package holidays
2.4 Customer Protection
Topic: Offline; Teaching type: CLO1; LO: T
ITU: - Review TTO301
- Read textbook Chapter 2
- Read slides
Download: Review Chapter Discussion
CLO2: Craft comprehensive tour itineraries through a strategic selection of destinations, transportation, accommodation, dining, and sightseeing experiences.
Session 1: CHAPTER 2: THE PACKAGE HOLIDAY AND THE RISE OF THE TOUR OPERATOR

2.5 The global developments
2.6 Classification of Package Holidays
2.7 A competitive operating environment
2.8 Types of Tour Operator
Topic: Offline; Teaching type: CLO1; LO: T
ITU: - Review TTO301
- Read textbook Chapter 2
- Read slides
Download: Review Chapter Discussion

Session 2: CHAPTER 2: THE PACKAGE HOLIDAY AND THE RISE OF THE TOUR OPERATOR

2.9 Influence of Tour operators
2.10 Opportunities contunie to increase
2.11 Major players in New destination developments
2.12 The observe perspective
Topic: Offline; Teaching type: CLO1; LO: T
ITU: - Review TTO301
- Read textbook Chapter 2
- Read slides
Download: Review Chapter Discussion

Session 3: CHAPTER 3: THE OPERATING ENVIROMENT

3.1 External Operating Environment
3.2 Macro environment
3.3Pestel analysis
3.4 Micro environment
Topic: Offline; Teaching type: CLO1, CLO2, CLO3; LO: T
ITU: - Review TTO301
- Read textbook Chapter 3
- Read slides
Download: Review Chapter Discussion

Session 4: CHAPTER 3: THE OPERATING ENVIROMENT

3.5 Porter's Five Forces
3.6 Porter's Generic Strategies
3.7 Opportunities for growth
Topic: Offline; Teaching type: CLO1, CLO2, CLO3; LO: T
ITU: - Review TTO301
- Read textbook Chapter 3
- Read slides
Download: Review Chapter Discussion
CLO3: Employ effective sales techniques to captivate potential clients in tourism industry
Session 1: CHAPTER 3: THE OPERATING ENVIROMENT

3.8 Ansoff's Matrix
3.9 Chain of Distribution
3.10 Horizontal integration
3.11 Vertical integration

TOUR PROJECT ASSIGNMENT/PRATICAL GUIDELINE
Topic: Offline; Teaching type: CLO1, CLO2, CLO3; LO: T
ITU: - Review TTO301
- Read textbook Chapter 3
- Read slides
Download: Review Chapter Discussion

Session 2: QUIZ 1
Topic: Offline; Teaching type: CLO1, CLO2, CLO3; LO: U
ITU: - Review TTO301
- Read textbook Chapter 1,2,3
- Read slides
Download: Review Chapter Discussion

Session 3: QUIZ 1
Topic: Offline; Teaching type: CLO1, CLO2, CLO3; LO: U
ITU: - Review TTO301
- Read textbook Chapter 1,2,3
- Read slides
Download: Review Chapter Discussion

Session 4: QUIZ 1 - REVIEW
Topic: Offline; Teaching type: CLO1, CLO2, CLO3; LO: U
ITU: - Review TTO301
- Read textbook Chapter 1,2,3
- Read slides
Download: Review Chapter Discussion
CLO4: Deliver exceptional customer service by adeptly handling feedback and resolving complaints with professionalism.
Session 1: CHAPTER 4: PRODUCT DEVELOPMENT

4.1 Itinerary Devlopmet (Or review)
4.2 Planning a Packaged Holiday
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO5; LO: IT
ITU: - Review TTO301
- Read textbook Chapter 4
- Read slides
Download: Review Chapter Discussion

Session 2: CHAPTER 4: PRODUCT DEVELOPMENT

4.3 Stages in Product Development
4.3.1 Review, research and planning
4.3.2 Second stage of research
4.3.3 Product planning
4.3.4 Contracting
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO5; LO: T
ITU: - Review TTO301
- Read textbook Chapter 4
- Read slides
Download: Review Chapter Discussion

Session 3: CHAPTER 4: PRODUCT DEVELOPMENT

4.3 Stages in Product Development
4.3.5 Brochure production
4.3.6 Finalize sales and marketing plan
4.3.7 Operations and administrative staff training
4.3.8 Product launch and subsequent evaluation of sales
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO5; LO: T
ITU: - Review TTO301
- Read textbook Chapter 4
- Read slides
Download: Review Chapter Discussion

Session 4: CHAPTER 5: SMALL AND MEDIUM-SIZED TOUR OPERATORS

5.1 Group Handling agents
5.2 Niche Tourism
Topic: Offline; Teaching type: CLO2, CLO5, CLO7; LO: IT
ITU: - Review TTO301
- Read textbook Chapter 5
- Read slides
Download: Review Chapter Discussion
CLO5: Master tour budgeting, cost management, and cash flow control to ensure financial viability.
Session 1: CHAPTER 5: SMALL AND MEDIUM-SIZED TOUR OPERATORS

5.3 Adventure Tourism Products
5.3.1 Operations
5.3.2 Accomodation
5.3.3 Transport
5.3.4 Adventure tour managers and guides
5.3.4 Itinerary
5.3.5 Costing
Topic: Offline; Teaching type: CLO2, CLO5, CLO7; LO: T
ITU: - Review TTO301
- Read textbook Chapter 5
- Read slides
Download: Review Chapter Discussion

Session 2: CHAPTER 5: SMALL AND MEDIUM-SIZED TOUR OPERATORS

5.4 Tailor-Made Itineraries
5.5 Coach Tours
Topic: Offline; Teaching type: CLO2, CLO5, CLO7; LO: T
ITU: - Review TTO301
- Read textbook Chapter 5
- Read slides
Download: Review Chapter Discussion

Session 3: CHAPTER 6: CUSTOMER SERVICE

6.1 Customer service and Satisfaction
6.2 Managing the Service encounter
6.3 Moments of Truth
6.4 Measuring Service Quality
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO5, CLO7; LO: IT
ITU: - Review TTO301
- Read textbook Chapter 6
- Read slides
Download: Review Chapter Discussion

Session 4: CHAPTER 6: CUSTOMER SERVICE

6.5 Qualitative Data Collection
6.6 Quantitative Methods of Data collection
6.7 Improving services quality
6.8 Customer Loyalty
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO5, CLO7; LO: T
ITU: - Review TTO301
- Read textbook Chapter 6
- Read slides
Download: Review Chapter Discussion
CLO6: Develop superior communication and problem-solving skills to navigate tour operations effectively.
Session 1: CHAPTER 6: CUSTOMER SERVICE

6.9 Maintaining Loyalty
6.10 Customer Relationship Management
6.11 Service Recovery
6.12 Customer satisfaction and Profitability
Topic: Offline; Teaching type: CLO1, CLO2, CLO4, CLO5, CLO7; LO: T
ITU: - Review TTO301
- Read textbook Chapter 6
- Read slides
Download: Review Chapter Discussion

Session 2: CHAPTER 7: FINANCIAL PLANNING: PRICING THE PACKAGE

7.1 Operating and Operational costs
7.2 Load factor
7.3 Empty leg
7.4 Distribution costs
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6; LO: T
ITU: - Review TTO301
- Read textbook Chapter 7
- Read slides
Download: Review Chapter Discussion

Session 3: CHAPTER 7: FINANCIAL PLANNING: PRICING THE PACKAGE

7.5 Forecasting and Capacity Management
7.6 Bonds, Insurance and Membership Fees
7.7 Cash managemen and Cash Flow
7.8 Additional Sources of Income
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6; LO: T
ITU: - Review TTO301
- Read textbook Chapter 7
- Read slides
Download: Review Chapter Discussion

Session 4: CHAPTER 7: FINANCIAL PLANNING: PRICING THE PACKAGE

7.9 Currency Considerations
7.10 Pricing factors
7.11 Company Pricing Strategies
7.12 Pricing Tactics
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6; LO: T
ITU: - Review TTO301
- Read textbook Chapter 7
- Read slides
Download: Review Chapter Discussion
CLO7: Think critically and adapt by proposing creative solutions to unforeseen challenges and making decisive actions during tours.
Session 1: Tour Project Presentation: Session 1
Topic: Offline; Teaching type: CLO2, CLO3, CLO4, CLO5, CLO6; LO: U
ITU: - Review TTO301
- Read textbook CHAPTER 1,2,3,4,5,6,7
- Read slides
Download: Review Chapter Discussion

Session 2: Tour Project Presentation: Session 1
Topic: Offline; Teaching type: CLO2, CLO3, CLO4, CLO5, CLO6; LO: U
ITU: - Review TTO301
- Read textbook CHAPTER 1,2,3,4,5,6,7
- Read slides
Download: Review Chapter Discussion

Session 3: Tour Project Presentation: Session 1 - Review and Feedback
Topic: Offline; Teaching type: CLO2, CLO3, CLO4, CLO5, CLO6; LO: U
ITU: - Review TTO301
- Read textbook CHAPTER 1,2,3,4,5,6,7
- Read slides
Download: Review Chapter Discussion

Session 4: CHAPTER 8: TOUR OPERATORS AND KEY TRAVEL REGULATIONS

8.1 The Scope of the Package Travel Regulations
8.2 Upon whom is Liability imposed
8.3 In whose favour is liability imposed
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7; LO: IT
ITU: - Review TTO301
- Read textbook CHAPTER 8
- Read slides
Download: Review Chapter Discussion
Session 1: CHAPTER 8: TOUR OPERATORS AND KEY TRAVEL REGULATIONS

8.4 Pre-departure changes
8.5 Post-departure changes
8.6 Liability under regulation
8.7 Damages
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7; LO: T
ITU: - Review TTO301
- Read textbook CHAPTER 8
- Read slides
Download: Review Chapter Discussion

Session 2: CHAPTER 8: TOUR OPERATORS AND KEY TRAVEL REGULATIONS

8.8 Protection against insolvency
8.9 Asia Pacific region and Legislation
8.9.1 Hong Kong
8.9.2 Singapore
8.9.3 Viet Nam
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7; LO: T
ITU: - Review TTO301
- Read textbook CHAPTER 8
- Read slides
Download: Review Chapter Discussion

Session 3: Chapter 9: DISTRIBUTION (PLACE)

9.1 Changes in Traditional Distribution
9.1.1 Global distrubtion systems
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7; LO: IT
ITU: - Review TTO301
- Read textbook CHAPTER 9
- Read slides
Download: Review Chapter Discussion

Session 4: Chapter 9: DISTRIBUTION (PLACE)

9.2 Distribution channels
9.2.1 Channel choice
9.2.2 Travel agents
9.2.3 Types of retail travel agent
9.2.4 Leisure travel agent
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7; LO: T
ITU: - Review TTO301
- Read textbook CHAPTER 9
- Read slides
Download: Review Chapter Discussion
Session 1: Chapter 9: DISTRIBUTION (PLACE)

9.3 Dynamic Packaging
9.4 Travel Agency Selection
9.4.1 Direct distribution
9.4.2 Call centres
9.4.3 Web-based distribution
9.5 Distribution resources
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7; LO: T
ITU: - Review TTO301
- Read textbook CHAPTER 9
- Read slides
Download: Review Chapter Discussion

Session 2: CHAPTER 10: MARKETING IN TOUR OPERATION

10.1 Essential characteristics of Tour operators and Products
10.2 Ease of Entry/ Exit
10.3 Marketing planning
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7; LO: IT
ITU: - Review TTO301
- Read textbook CHAPTER 10
- Read slides
Download: Review Chapter Discussion

Session 3: CHAPTER 10: MARKETING IN TOUR OPERATION

10.4 Situation analysis
10.5 Market Research
Topic: Offline; Teaching type: CLO1, CLO2, CLO3; LO: T
ITU: - Review TTO301
- Read textbook CHAPTER 10
- Read slides
Download: Review Chapter Discussion

Session 4: CHAPTER 10: MARKETING IN TOUR OPERATION

10.6 Competitor Analysis
10.7 Customer Analysis and Behavior
10.8 Preparation of the Marketing plan
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7; LO: T
ITU: - Review TTO301
- Read textbook CHAPTER 10
- Read slides
Download: Review Chapter Discussion
Session 1: CHAPTER 10: MARKETING IN TOUR OPERATION

10.9 Segmentation, targeting and Positioning
10.10 The promotional Mix
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7; LO: T
ITU: - Review TTO301
- Read textbook CHAPTER 10
- Read slides
Download: Review Chapter Discussion

Session 2: CHAPTER 10: MARKETING IN TOUR OPERATION

10.11 Advertising
10.12 Public relations
10.13 Sales promotion
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7; LO: T
ITU: - Review TTO301
- Read textbook CHAPTER 10
- Read slides
Download: Review Chapter Discussion

Session 3: CHAPTER 10: MARKETING IN TOUR OPERATION

10.14 Personal selling
10.15 Direct marketing
10.16 Digital media
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7; LO: T
ITU: - Review TTO301
- Read textbook CHAPTER 10
- Read slides
Download: Review Chapter Discussion

Session 4: CHAPTER 11: HUMAN RESOURCES AND MANAGING THE WORKFORCE

11.1 Strategic Human resource management
11.2 What is workforce planning?
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7; LO: IT
ITU: - Review TTO301
- Read textbook CHAPTER 11
- Read slides
Download: Review Chapter Discussion
Session 1: CHAPTER 11: HUMAN RESOURCES AND MANAGING THE WORKFORCE

11.3 Recruitment
11.4 Training and Development
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7; LO: T
ITU: - Review TTO301
- Read textbook CHAPTER 11
- Read slides
Download: Review Chapter Discussion

Session 2: CHAPTER 11: HUMAN RESOURCES AND MANAGING THE WORKFORCE

11.5 Managing Employee performance and Learning
11.6 Employee Reward/ Benefits
11.7 Career Opportunities
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7; LO: T
ITU: - Review TTO301
- Read textbook CHAPTER 11
- Read slides
Download: Review Chapter Discussion

Session 3: Tour Project Presentation: Session 2
Topic: Offline; Teaching type: CLO3, CLO4, CLO5, CLO6, CLO7; LO: U
ITU: - Review TTO301
- Read textbook CHAPTER 8,9,10,11
- Read slides
Download: Review Chapter Discussion

Session 4: Tour Project Presentation: Session 2
Topic: Offline; Teaching type: CLO2, CLO5, CLO7; LO: U
ITU: - Review TTO301
- Read textbook CHAPTER 8,9,10,11
- Read slides
Download: Review Chapter Discussion
Session 1: Tour Project Presentation: Session 2 - Review and Feedback
Topic: Offline; Teaching type: CLO2, CLO5, CLO7; LO: U
ITU: - Review TTO301
- Read textbook CHAPTER 8,9,10,11
- Read slides
Download: Review Chapter Discussion

Session 2: CHAPTER 12: CRISIS MANAGEMENT

12.1 Definition of Crisis
12.2 Internal Crisis
12.3 External Crisis
Topic: Offline; Teaching type: CLO2, CLO5, CLO7; LO: IT
ITU: - Review TTO301
- Read textbook CHAPTER 12
- Read slides
Download: Review Chapter Discussion

Session 3: CHAPTER 12: CRISIS MANAGEMENT

12.4 Scale of Crises
12.5 Risk assessment
Topic: Offline; Teaching type: CLO2, CLO5, CLO7; LO: T
ITU: - Review TTO301
- Read textbook CHAPTER 12
- Read slides
Download: Review Chapter Discussion

Session 4: CHAPTER 12: CRISIS MANAGEMENT

12.6 Crisis management plan
12.7 The reality of an Incident
Topic: Offline; Teaching type: CLO2, CLO5, CLO7; LO: T
ITU: - Review TTO301
- Read textbook CHAPTER 12
- Read slides
Download: Review Chapter Discussion
Session 1: CHAPTER 13: CHALLENGES AND ISSUES: A LOOK A HEAD

13.1 Where are we now?
13.1.1 Demographics
13.1.2 Tour Operations
13.1.3. Destinations
Topic: Offline; Teaching type: CLO2, CLO5, CLO7; LO: IT
ITU: - Review TTO301
- Read textbook CHAPTER 13
- Read slides
Download: Review Chapter Discussion

Session 2: CHAPTER 13: CHALLENGES AND ISSUES: A LOOK A HEAD

13.2 Competition
13.3 Turbulent times
13.4 Transportation
Topic: Offline; Teaching type: CLO2, CLO5, CLO7; LO: T
ITU: - Review TTO301
- Read textbook CHAPTER 13
- Read slides
Download: Review Chapter Discussion

Session 3: CHAPTER 13: CHALLENGES AND ISSUES: A LOOK A HEAD

13.5 ICT
13.6 Consumer concerns and Protection
13.7 Issues
Topic: Offline; Teaching type: CLO2, CLO5, CLO7; LO: T
ITU: - Review TTO301
- Read textbook CHAPTER 13
- Read slides
Download: Review Chapter Discussion

Session 4: QUIZ 2
Topic: Offline; Teaching type: CLO2, CLO5, CLO7; LO: U
ITU: - Review TTO301
- Read textbook CHAPTER 11,12,13
- Read slides
Download: Review Chapter Discussion
Session 1: QUIZ 2
Topic: Offline; Teaching type: CLO2, CLO5, CLO7; LO: U
ITU: - Review TTO301
- Read textbook CHAPTER 11,12,13
- Read slides
Download: Review Chapter Discussion

Session 2: QUIZ 2 - REVIEW
Topic: Offline; Teaching type: CLO2, CLO5, CLO7; LO: U
ITU: - Review TTO301
- Read textbook CHAPTER 11,12,13
- Read slides
Download: Review Chapter Discussion

Session 3: Tour Project Presentation/ Practical
Topic: Offline; Teaching type: All CLOs; LO: TU
ITU: Implement plan
Download: Review Chapter Discussion

Session 4: Tour Project Presentation/ Practical
Topic: Offline; Teaching type: All CLOs; LO: TU
ITU: Implement plan
Download: Review all topic
Discussion
Presentation
Session 1: Tour Project Presentation/ Practical
Topic: Offline; Teaching type: All CLOs; LO: TU
ITU: Implement plan
Download: Review all topic
Discussion
Presentation

Session 2: Tour Project Presentation/ Practical
Topic: Offline; Teaching type: All CLOs; LO: TU
ITU: Implement plan
Download: Review all topic
Discussion
Presentation

Session 3: Tour Project Presentation/ Practical
Topic: Offline; Teaching type: All CLOs; LO: TU
ITU: Implement plan
Download: Review all topic
Discussion
Presentation

Session 4: REVIEW ALL THE KNOWLEDGE TO PREPARE FOR THE FINAL EXAM
Topic: Offline; Teaching type: All CLOs; LO: TU
ITU: 
Download: Review all topics