[major=BBA_TM | course_id=TTG321 | syllabus_id=13269 | semester=7 | combo=TM_COM2.2 | title=Tourist guiding 2]
Course ID: TTG321
Title EN: Tourist guiding 2
Title VI: Nghiệp vụ hướng dẫn du lịch 2
Credits: 3.0
Prerequisites: TTG311
Description: -Objective: To help students to apply learned knowledge and skills of tour guide to the fieldtrip that the class and lecturer will build up together; to develop the ability to evaluate effectively a tour program and practice the profession of tour guide.
-Description: The course focuses on the practical steps of: preparation before welcoming guests; building a professional image and attitude; work when receiving group documents; procedures for welcoming and dropping off guests; check-in procedures at hotels, restaurants, tourist attractions, airports, customs; skills in acquiring knowledge and conveying it to tourists; ability to observe and judge tourists' psychology; how to handle situations when going on a tour. The course also emphasizes the responsibility and ability to work under pressure of a tour guide. The course determines cheerleading skills, teambuilding skills, organizing games. The course guides students to prepare presentation on various themes.
Teaching method is to review theoretical knowledge from the subject TTG311 and practice tasks in a practical way by assigning roles to perform tour guide work on a simulated bus or field trip, etc.
Student tasks: Students must attend at least 80% of contact slots in order to be accepted to the final examination.
Students must attend the whole fieldtrip in order to pass this course.
Student is responsible to do all distributed tasks, practical assignments given by instructor in class and on site, also submit on time the final report.
Use laptop in class only for learning purpose
Promptly access to the FU CMS at http://flm.fpt.edu.vn for up-to-date course information
Tools: Internet
Course type: traditional
Decision: 932/QĐ-ĐHFPT dated 08/22/2025
Approved date: 2025-08-22
CLO1: Carry out the process of receiving a tour from the company and clearly define the tasks and responsibilities of the tour guide during the trip.
[1] category=Group assignment; type=on-going; weight=30.0; duration=in class; question_type=CLO1,5,6; grading_guide=Practice tour guide tasks in team.; completion_criteria=; clos=5
[2] category=Individual assignment; type=on-going; weight=40.0; duration=in class; question_type=LO1,2,3,4,5,6,7; grading_guide=Practice some tour guide tasks learned in theory in this course.; completion_criteria=; clos=5
[3] category=Participation; type=on-going; weight=10.0; duration=during the whole session; question_type=All CLOs; grading_guide=Collect document and insert to the lesson. Skill of discussion and present ideas.; completion_criteria=; clos=>0
[4] category=Final exam; type=Final exam; weight=20.0; duration=40; question_type=All CLOs; grading_guide=concepts, basic tour guide knowledge, mini case; completion_criteria=; clos=4
[1] desc=Vietnam Tourism Occupational Standards (VTOS)- Tour Guide Profession; author=Vietnam National Authority of Tourism - the Ministry of Culture, Sports and Tourism; publisher=Vietnam Human Resource Development Project; edition=; isbn=; main=; online=True; note=
[2] desc=The Professional Guide: Dynamics of Tour Guiding; author=Kathleen Lingle Pond; publisher=Wiley; edition=1st; isbn=ISBN-13: 978-0471283867; main=; online=; note=ISBN-10: 047128386X
[3] desc=Tour Guiding: The Ultimate Guide to Theory and Practice; author=Cosmos Sracooh and Kwaku Passah Snr; publisher=DAkpabli & Associates; edition=; isbn=ISBN-10 ‏ : ‎ 9988902360; main=; online=; note=ISBN-13 ‏ : ‎ 978-9988902360
[4] desc=How to Be a Tour Guide: The Essential Training Manual for Tour Managers and Tour Guides; author=Nick Manning, Sean Householder, Sandra Murphy; publisher=Nick Manning; edition=; isbn=; main=; online=; note=
[5] desc=Principles and Ethics of Tour Guiding; author=Z. Cruz Ramirez; publisher=Rex Bookstore, Inc.; edition=; isbn=ISBN: 9712324591, 9789712324598; main=; online=; note=
Session 1: -Introduction to the course
-Assessment Instruction
-The instructor introduces students to AI integration activities as suggested in the attachment in the learning material.
Unit 1: Pre-Tour Preparation
The tour guide must maintain a proactive attitude.
Contact the representative of the tourist group.
Topic: Offline; Teaching type: CLO1, CLO2; LO: IT
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Tasks: Guidance on AI activities, teaching methods, and assessment strategies: https://drive.google.com/drive/folders/1BNbJLUrw_WkjZpDrO80JegegwFv8umCs?usp=sharing
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion

Session 2: Unit 1: Pre-Tour Preparation (Cont.)
Communicate in advance with all service providers involved in the tour.
Collect all information related to the upcoming trip.
Topic: Offline; Teaching type: CLO1, CLO2; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion

Session 3: Unit 1: Pre-Tour Preparation (Cont.)
Review the complete tour budget and handle any necessary advance payments.
Topic: Offline; Teaching type: CLO1, CLO2; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Definition and CategoryDiscussionSelf-study after class = 2.71h

Session 4: Unit 1: Pre-Tour Preparation (Cont.)
Prepare all required documents and logistical arrangements.
Topic: Offline; Teaching type: CLO1, CLO2; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion
CLO2: List and perform the necessary preparations before the tour begins and during tour.
Session 1: Unit 1: Pre-Tour Preparation (Cont.)
Receive the tour handover
Topic: Offline; Teaching type: CLO1, CLO2; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion

Session 2: Unit 1: Pre-Tour Preparation (Cont.)
Receive the tour handover
Topic: Offline; Teaching type: CLO1, CLO2; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Definition and CategoryDiscussionSelf-study after class = 2.71h

Session 3: Unit 2: On Tour
Welcoming guests
Group activities
Topic: Offline; Teaching type: CLO1, CLO2, CLO4; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion

Session 4: Unit 2: On Tour (Cont.)
Script on how to welcome guests and introduce yourself
Topic: Offline; Teaching type: CLO1, CLO2, CLO4; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion
CLO3: Practice airport procedures: assisting guests with check-in, baggage handling, and guiding them through security checkpoints.
Session 1: Unit 2: On Tour (Cont.)
Procedures at restaurants
Procedures at hotels
Topic: Offline; Teaching type: CLO1, CLO2, CLO4; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Definition and CategoryDiscussionSelf-study after class = 2.71h

Session 2: Unit 2: On Tour (Cont.)
Drafting sample communication for check-in procedures at restaurants
Topic: Offline; Teaching type: CLO1, CLO2, CLO4; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion

Session 3: Unit 2: On Tour (Cont.)
Drafting sample communication for check-in procedures at the hotel
Procedures at tourist attractions
Topic: Offline; Teaching type: CLO1, CLO2, CLO4; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion

Session 4: Unit 2: On Tour (Cont.)
Drafting sample communication for procedures at tourist sites
Topic: ; Teaching type: CLO1, CLO2, CLO4; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Definition and CategoryDiscussionSelf-study after class = 2.71h
CLO4: Apply knowledge in real-life settings at hotels, restaurants, and tourist attractions: handling check-ins, meal orders, and sightseeing guidance.
Session 1: Hotel Practice: Instructors guide students step by step through theory and practice.
Check-in Procedures
Guide to Checking Room Facilities
Guide to Services During Stay
Check-out Procedures
Topic: Offline; Teaching type: CLO1, CLO2, CLO4; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Definition and CategoryDiscussionSelf-study after class = 2.71h

Session 2: Hotel Practice: Instructors guide students step by step through theory and practice.
Check-in Procedures
Guide to Checking Room Facilities
Guide to Services During Stay
Check-out Procedures
Topic: Offline; Teaching type: CLO1, CLO2, CLO4; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Definition and CategoryDiscussionSelf-study after class = 2.71h

Session 3: Hotel Practice: students practice tasks
Individual assignment: Practical Task 1
Topic: Offline; Teaching type: CLO1, CLO2, CLO4; LO: U
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Definition and CategoryDiscussionSelf-study after class = 2.71h

Session 4: Unit 3: Team Building and Gala Dinner
Team building activities
Gala dinner organization
Conference coordination
Topic: Offline; Teaching type: CLO1, CLO6; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion
CLO5: Practice presentation and public speaking skills when introducing information to guests throughout the tour.
Session 1: Unit 3: Team Building and Gala Dinner (Cont.)
How to design a team building program?
Topic: Offline; Teaching type: CLO1, CLO6; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion

Session 2: Unit 3: Team Building and Gala Dinner (Cont.)
How to create a gala dinner script?
Topic: Offline; Teaching type: CLO1, CLO6; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Definition and CategoryDiscussionSelf-study after class = 2.71h

Session 3: Team Building Practice: Instructors guide students step by step through theory and practice.
Plan and script team building activities, mini games or talk shows
Topic: Offline; Teaching type: CLO1, CLO6; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Definition and CategoryDiscussionSelf-study after class = 2.71h

Session 4: Team Building Practice: Instructors guide students step by step through theory and practice.
Plan and script team building activities, mini games or talk shows
Topic: Offline; Teaching type: CLO1, CLO6; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Definition and CategoryDiscussionSelf-study after class = 2.71h
CLO6: Practice designing team building programs, gala dinners, and conference coordination
Session 1: Team Building Practice: Instructors guide students step by step through theory and practice.
Plan and script team building activities, mini games or talk shows
Topic: Offline; Teaching type: CLO1, CLO6; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Definition and CategoryDiscussionSelf-study after class = 2.71h

Session 2: Unit 4: Procedures at Domestic and International Airports
Tasks to complete before welcoming guests
Topic: Offline; Teaching type: CLO1, CLO3; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion

Session 3: Unit 4: Procedures at Domestic and International Airports (Cont.)
Verify identification documents and flight tickets
Handle checked baggage and complete security screening
Topic: Offline; Teaching type: CLO1, CLO3; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion

Session 4: Unit 4: Procedures at Domestic and International Airports (Cont.)
Simulate the check-in process at a domestic airport
Topic: Offline; Teaching type: CLO1, CLO3; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Definition and CategoryDiscussionSelf-study after class = 2.71h
CLO7: Apply skills to handle real-life situations on tour.
Session 1: Unit 4: Procedures at Domestic and International Airports (Cont.)
Simulate the check-in process at an international airport
Topic: Offline; Teaching type: CLO1, CLO3; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion

Session 2: Airport Procedures and Immigration Formalities Practice: Instructors guide students step by step through theory and practice.
Topic: Offline; Teaching type: CLO1, CLO3; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Definition and CategoryDiscussionSelf-study after class = 2.71h

Session 3: Airport Procedures and Immigration Formalities Practice: Instructors guide students step by step through theory and practice.
Topic: Offline; Teaching type: CLO1, CLO3; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Definition and CategoryDiscussionSelf-study after class = 2.71h

Session 4: Airport Procedures and Immigration Formalities Practice: Instructors guide students step by step through theory and practice.
Topic: Offline; Teaching type: CLO1, CLO3; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Definition and CategoryDiscussionSelf-study after class = 2.71h
CLO8: Take notes, evaluate the tour experience, and reflect for continuous improvement in future trips.
Session 1: Unit 5: Tour Commentary and Presentation
Basic principles of attitude and presentation style
How to prepare a tour commentary or presentation
Topic: Offline; Teaching type: CLO1, CLO5; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion

Session 2: Unit 5: Tour Commentary and Presentation (Cont.)
Sample presentations on specific topics
Topic: Offline; Teaching type: CLO1, CLO5; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Definition and CategoryDiscussionSelf-study after class = 2.71h

Session 3: Tour Commentary and Presentation Practice: Instructors guide students step by step through theory and practice.
Topic: Offline; Teaching type: CLO1, CLO5; LO: U
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion

Session 4: Tour Commentary and Presentation Practice: Instructors guide students step by step through theory and practice.
Topic: Offline; Teaching type: CLO1, CLO5; LO: U
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion
Session 1: Tour Commentary and Presentation Practice: Instructors guide students step by step through theory and practice.
Topic: Offline; Teaching type: CLO1, CLO5; LO: U
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Definition and CategoryDiscussionSelf-study after class = 2.71h

Session 2: Tour Commentary and Presentation Practice: students practice tasks
Individual assignment: Practical Task 2
Topic: Offline; Teaching type: CLO1, CLO5; LO: U
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion

Session 3: Tour Commentary and Presentation Practice: Instructors guide students step by step through theory and practice.
Topic: Offline; Teaching type: CLO1, CLO5; LO: U
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion

Session 4: Tour Commentary and Presentation Practice: Instructors guide students step by step through theory and practice.
Topic: Offline; Teaching type: CLO1, CLO5; LO: U
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Definition and CategoryDiscussionSelf-study after class = 2.71h
Session 1: Tour Commentary and Presentation Practice: Instructors guide students step by step through theory and practice.
Topic: Offline; Teaching type: CLO1, CLO5; LO: U
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion

Session 2: Tour Commentary and Presentation Practice: students practice tasks
Individual assignment: Practical Task 3
Topic: Offline; Teaching type: CLO1, CLO5; LO: U
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion

Session 3: Unit 6: Situation Handling
Identify complaint types (technical, personal)
Answer inquiries using listening skills
Topic: Offline; Teaching type: CLO1, CLO7; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Definition and CategoryDiscussionSelf-study after class = 2.71h

Session 4: Unit 6: Situation Handling (Cont.)
Identify crisis types (health, travel, human)
Provide appropriate solutions
Topic: ; Teaching type: CLO1, CLO7; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion
Session 1: Unit 6: Situation Handling (Cont.)
Scripts for Delivering Bad News
Scripts for Delivering Bad News for Specific Situations
Topic: ; Teaching type: CLO1, CLO7; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion

Session 2: On-Tour Situation Handling: Instructors guide students step by step through theory
Topic: Offline; Teaching type: CLO1, CLO7; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Definition and CategoryDiscussionSelf-study after class = 2.71h

Session 3: On-Tour Situation Handling practice: Student practice
Topic: Offline; Teaching type: CLO1, CLO7; LO: U
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion

Session 4: On-Tour Situation Handling: Student practice
Individual assignment: Practical Task 4
Topic: Offline; Teaching type: CLO1, CLO7; LO: U
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion
Session 1: Unit 7: End-of-Tour Procedures
Thank guests and recap the trip
Farewell speech to guest
Topic: Offline; Teaching type: CLO1, CLO2, CLO8; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Definition and CategoryDiscussionSelf-study after class = 2.71h

Session 2: Unit 7: End-of-Tour Procedures (Cont.)
Escort guests and check luggage
Topic: ; Teaching type: CLO1, CLO2, CLO8; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion

Session 3: Unit 7: End-of-Tour Procedures (Cont.)
Settle tour expenses with the company
Topic: ; Teaching type: CLO1, CLO2, CLO8; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion

Session 4: Unit 8: Post-Tour Reflection and Self-Development
Understand guest feedback for the tour guide
Topic: Offline; Teaching type: CLO1, CLO2, CLO8; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Definition and CategoryDiscussionSelf-study after class = 2.71h
Session 1: Unit 8: Post-Tour Reflection and Self-Development
Acknowledge the guide's responsibilities
Topic: Offline; Teaching type: CLO1, CLO2, CLO8; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion

Session 2: Unit 8: Post-Tour Reflection and Self-Development
Reflect and learn from experience
Upgrade personal and professional skills
Topic: Offline; Teaching type: CLO1, CLO2, CLO8; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: Prepare information and notions about Tour Guide Definition and Category
Discussion

Session 3: Unit 8: Post-Tour Reflection and Self-Development
Reflect and learn from experience
Upgrade personal and professional skills
Topic: Offline; Teaching type: CLO1, CLO2, CLO8; LO: I, T
ITU: VTOS 2009, VTOS 2015.
Overview of the tour guide profession (various documents) and Slides
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Definition and CategoryDiscussionSelf-study after class = 2.71h

Session 4: Group Assignment
Topic: Offline; Teaching type: CLO1, CLO2; LO: U
ITU: All documents and Slides of this course
Download: https://flm.fpt.edu.vn/gui/role/student/Apply and practice the theory to the concrete situations. Participate to some simulations in class.
Session 1: Group Assignment
Topic: Offline; Teaching type: CLO1, CLO2; LO: U
ITU: All documents and Slides of this course
Download: https://flm.fpt.edu.vn/gui/role/student/Apply and practice the theory to the concrete situations. Participate to some simulations in class.

Session 2: Group Assignment
Topic: Offline; Teaching type: CLO1, CLO2; LO: U
ITU: All documents and Slides of this course
Download: https://flm.fpt.edu.vn/gui/role/student/Apply and practice the theory to the concrete situations. Participate to some simulations in class. Self-study after class = 2.71h

Session 3: Group Assignment
Topic: Offline; Teaching type: CLO1, CLO2; LO: U
ITU: All documents and Slides of this course
Download: https://flm.fpt.edu.vn/gui/role/student/Apply and practice the theory to the concrete situations. Participate to some simulations in class.

Session 4: Group Assignment
Topic: Offline; Teaching type: CLO1, CLO2; LO: U
ITU: All documents and Slides of this course
Download: https://flm.fpt.edu.vn/gui/role/student/Apply and practice the theory to the concrete situations. Participate to some simulations in class.
Session 1: Group Assignment
Topic: Offline; Teaching type: CLO1, CLO2; LO: U
ITU: All documents and Slides of this course
Download: https://flm.fpt.edu.vn/gui/role/student/Apply and practice the theory to the concrete situations. Participate to some simulations in class. Self-study after class = 2.71h

Session 2: Review all units
Topic: Offline; Teaching type: CLO1, CLO2; LO: T, U
ITU: All documents and Slides of this course
Download: https://flm.fpt.edu.vn/gui/role/student/Apply and practice the theory to the concrete situations. Participate to some simulations in class.

Session 3: Review all units
Topic: Offline; Teaching type: CLO1, CLO2; LO: T, U
ITU: All documents and Slides of this course
Download: https://flm.fpt.edu.vn/gui/role/student/Apply and practice the theory to the concrete situations. Participate to some simulations in class.

Session 4: Review all units
From week 13: Field trip day 10: Tour Guiding Profession
10-day guided field study tour across Vietnam
Topic: Offline; Teaching type: All CLOs; LO: T, U
ITU: Field trip, observe and practice under the guidance of instructors on the tour.
Download: https://flm.fpt.edu.vn/gui/role/student/Prepare information and notions about Tour Guide Definition and CategoryPracticeSelf-study after class = 2.71h