Accomodation management (ACH301)
Vietnamese title: Thực hành quản lý lưu trú
Credits: 3
Prerequisites: LOD211, LOD212, LOD222

Description:
-Main objective: The aim of this subject is to integrate knowledge with front office, housekeeping and others relevant departments in accommodation and apply them to problem solving in the areas of room division management. The course provides learners the necessary knowledge and skills to become a room division manager.
-Description: During the course, students are practiced to design a room division department, apply the plan in real operation. Learners will be trained in management skills in several key aspects of room division management including operational administration, human resource management and departmental revenue optimization.
-Teaching method: Lecture, Desmontration, Role Play, Project based learning, Cooperative Learning

Learning outcomes:
Design an overall standard of procedures plan of hotel or resort operation
Develop corporate social responsibility expected of professionals working in accommodation
Describe functions of different departments of a hotel and building the interrelationships among departments.
Apply management skills in designing the service process in room division
Design human resource management program
Build departmental budget
Evaluate service quality of room division
Communicate in a professional and courtesy Brand’s style
Develop leadership skills
Identify and resolve problems relevant to accommodation areas

Student tasks:
Class attendance is strongly encouraged. Attend at least 80% of class hours in order to be accepted to the final examination
- Actively participate in class activities
- Fulfill tasks given by instructor after class
- Comply with the time and regulation
- Professional grooming
- Respect and protect school asset.
- Strongly communication and teamworking.

Tools:
Internet access, Hotel management Software

Materials:
description: PowerPoint Slides
note: Môn không có giáo trình chính. Chỉ có slide và tài liệu hướng dẫn.
description: Hotel Operations Management
author: Hayes, D. K., Ninemeier, J. D., Miller, A. A.,
isbn: 978-0134337623
note: Textbook HOM202
description: VTOS - Food and Beverage service
author: Vietnam Tourism Operational standard
published_date: 2015
description: VTOS - Housekeeping
author: Vietnam Tourism Operational standard
published_date: 2015
description: VTOS -Front office
author: Vietnam Tourism Operational standard
published_date: 2015

Assessments:
category: Group Assignment
type: on-going
weight: 10.0
question_type: CLO1, CLO4, CLO6, CLO9
no_question: Report
grading_guide: All session
note: Individual writing assignment
category: Participation
type: on-going
weight: 10.0
duration: During the semestre
grading_guide: -Attitude,professional grooming
category: Practical Test (3)
type: on-going
weight: 30.0
question_type: CLO1, CLO2, CLO3, CLO4, CLO5, CLO6, CLO7, CLO8, CLO9, CLO10
no_question: Performance in lab
knowledge_and_skill: Each student shoud make at least 1 individual performance and 1 evaluation of peers' performance
grading_guide: Practical test 1: chapter 1-2
Practical test 2: chapter 3-4
Practical test 3: chapter 5-6
category: Quizzes (2)
type: on-going
weight: 20.0
duration: 45'
question_type: CLO1, CLO2, CLO3, CLO4
no_question: Multiple choices, short answer question, short essay.
knowledge_and_skill: 20-30 MC question AND/OR 2-3 short answer questions and short essays
grading_guide: Quiz 1: chapter 1-3
Quiz 2 chapter 4-7
note: Review questions of the previously-studied topics.
category: PE
type: Final exam
weight: 30.0
duration: 3 slots
question_type: CLO1, CLO2, CLO3, CLO4, CLO5, CLO6, CLO7, CLO8, CLO9, CLO10
no_question: Role play
knowledge_and_skill: Each student shoud make at least 1 individual performance and 1 evaluation of peers' performance
grading_guide: All session
note: By Exam Board, In the Lab

Schedule:
session: -Course Introduction
-Introduction to AI Integration in the course
-Chapter 1. General Operation Standards in the accommodation
learning_outcomes: I
materials: ACH301
session: Chapter 1. General Operation Standards in the accommodation
learning_outcomes: I
materials: ACH301
session: Chapter 1. General Operation Standards in the accommodation
learning_outcomes: T
U
session: Chapter 1. General Operation Standards in the accommodation
learning_outcomes: T
U
session: Chapter 2. Room Division - Front Office Standards
- Reservation
- Telephone protocol
- Check-in
- Guest charges
- Front desk operation
- Handling guests' requests and complaints
- Lobby and Public areas
- Signage
- Check-out
learning_outcomes: T
U
session: Chapter 2. Room Division - Front Office Standards
- Reservation
- Telephone protocol
- Check-in
- Guest charges
- Front desk operation
- Handling guests' requests and complaints
- Lobby and Public areas
- Signage
- Check-out
learning_outcomes: T
U
session: Chapter 2. Room Division - Front Office Standards
- Reservation
- Telephone protocol
- Check-in
- Guest charges
- Front desk operation
- Handling guests' requests and complaints
- Lobby and Public areas
- Signage
- Check-out
learning_outcomes: T
U
session: Chapter 2. Room Division - Front Office Standards
- Reservation
- Telephone protocol
- Check-in
- Guest charges
- Front desk operation
- Handling guests' requests and complaints
- Lobby and Public areas
- Signage
- Check-out
learning_outcomes: T
U
session: Chapter 2. Room Division - Front Office Standards
- Reservation
- Telephone protocol
- Check-in
- Guest charges
- Front desk operation
- Handling guests' requests and complaints
- Lobby and Public areas
- Signage
- Check-out
learning_outcomes: T
U
session: Chapter 2. Room Division - Front Office Standards
- Reservation
- Telephone protocol
- Check-in
- Guest charges
- Front desk operation
- Handling guests' requests and complaints
- Lobby and Public areas
- Signage
- Check-out
learning_outcomes: T
U
session: Chapter 2. Room Division - Front Office Standards (Cont.)
- Pre-arrival service
- Concierge services
- Departure services
- Luggage service
- Business service
- Retail
- Transportation services
- Post-stay services
learning_outcomes: T
U
session: Chapter 2. Room Division - Front Office Standards (Cont.)
- Pre-arrival service
- Concierge services
- Departure services
- Luggage service
- Business service
- Retail
- Transportation services
- Post-stay services
learning_outcomes: T
U
session: Chapter 2. Room Division - Front Office Standards (Cont.)
- Pre-arrival service
- Concierge services
- Departure services
- Luggage service
- Business service
- Retail
- Transportation services
- Post-stay services
learning_outcomes: T
U
session: Chapter 2. Room Division - Front Office Standards (Cont.)
- Pre-arrival service
- Concierge services
- Departure services
- Luggage service
- Business service
- Retail
- Transportation services
- Post-stay services
learning_outcomes: T
U
session: Chapter 2. Room Division - Front Office Standards (Cont.)
- Pre-arrival service
- Concierge services
- Departure services
- Luggage service
- Business service
- Retail
- Transportation services
- Post-stay services
learning_outcomes: T
U
session: Chapter 2. Room Division - Front Office Standards (Cont.)
- Pre-arrival service
- Concierge services
- Departure services
- Luggage service
- Business service
- Retail
- Transportation services
- Post-stay services
learning_outcomes: T
U
session: Chapter 2. Room Division - Front Office Standards (Cont.)
- Pre-arrival service
- Concierge services
- Departure services
- Luggage service
- Business service
- Retail
- Transportation services
- Post-stay services
learning_outcomes: T
U
session: Practical Test 1
learning_outcomes: U
session: Practical Test 1
learning_outcomes: U
session: Practical Test 1
learning_outcomes: U
session: Practical Test 1
learning_outcomes: U
session: Practical Test 1
learning_outcomes: U
session: Practical Test 1
learning_outcomes: U
session: Practical Test 1
learning_outcomes: U
session: Chapter 3. Room Division - Housekeeping Standards
- Guestroom presentation
- Bathroom presentation
- Bedding
- In-room amenities and supplies
- Cleanliness and maintenance at public area
- Laundry service
- Inventory and Cost Control
learning_outcomes: TU
session: Chapter 3. Room Division - Housekeeping Standards
- Guestroom presentation
- Bathroom presentation
- Bedding
- In-room amenities and supplies
- Cleanliness and maintenance at public area
- Laundry service
- Inventory and Cost Control
learning_outcomes: T
U
session: Chapter 3. Room Division - Housekeeping Standards
- Guestroom presentation
- Bathroom presentation
- Bedding
- In-room amenities and supplies
- Cleanliness and maintenance at public area
- Laundry service
- Inventory and Cost Control
learning_outcomes: T
U
session: Chapter 3. Room Division - Housekeeping Standards
- Guestroom presentation
- Bathroom presentation
- Bedding
- In-room amenities and supplies
- Cleanliness and maintenance at public area
- Laundry service
- Inventory and Cost Control
learning_outcomes: T
U
session: Chapter 3. Room Division - Housekeeping Standards
- Guestroom presentation
- Bathroom presentation
- Bedding
- In-room amenities and supplies
- Cleanliness and maintenance at public area
- Laundry service
- Inventory and Cost Control
learning_outcomes: T
U
session: Chapter 3. Room Division - Housekeeping Standards
- Guestroom presentation
- Bathroom presentation
- Bedding
- In-room amenities and supplies
- Cleanliness and maintenance at public area
- Laundry service
- Inventory and Cost Control
learning_outcomes: T
U
session: Quiz 1
learning_outcomes: T
U
session: Chapter 4: Human Resource Management
- Standard of appearance
- Public holiday & vacation
- Split shift & night shift
- Taskforce privileges
- Management allowances
- Paycheck
- Service charge and bonus policy
- Training plan and budget
- Performance appraisal program
- Orientation
- Communications
- Human resource information security
- Employee recognition programs
- Promotion and transfer
- Discipline policy
learning_outcomes: T
U
session: Chapter 4: Human Resource Management
- Standard of appearance
- Public holiday & vacation
- Split shift & night shift
- Taskforce privileges
- Management allowances
- Paycheck
- Service charge and bonus policy
- Training plan and budget
- Performance appraisal program
- Orientation
- Communications
- Human resource information security
- Employee recognition programs
- Promotion and transfer
- Discipline policy
learning_outcomes: T
U
session: Chapter 4: Human Resource Management
- Standard of appearance
- Public holiday & vacation
- Split shift & night shift
- Taskforce privileges
- Management allowances
- Paycheck
- Service charge and bonus policy
- Training plan and budget
- Performance appraisal program
- Orientation
- Communications
- Human resource information security
- Employee recognition programs
- Promotion and transfer
- Discipline policy
learning_outcomes: T
U
session: Chapter 4: Human Resource Management
- Standard of appearance
- Public holiday & vacation
- Split shift & night shift
- Taskforce privileges
- Management allowances
- Paycheck
- Service charge and bonus policy
- Training plan and budget
- Performance appraisal program
- Orientation
- Communications
- Human resource information security
- Employee recognition programs
- Promotion and transfer
- Discipline policy
learning_outcomes: T
U
session: Chapter 4: Human Resource Management
- Standard of appearance
- Public holiday & vacation
- Split shift & night shift
- Taskforce privileges
- Management allowances
- Paycheck
- Service charge and bonus policy
- Training plan and budget
- Performance appraisal program
- Orientation
- Communications
- Human resource information security
- Employee recognition programs
- Promotion and transfer
- Discipline policy
learning_outcomes: T
U
session: Chapter 4: Human Resource Management
- Standard of appearance
- Public holiday & vacation
- Split shift & night shift
- Taskforce privileges
- Management allowances
- Paycheck
- Service charge and bonus policy
- Training plan and budget
- Performance appraisal program
- Orientation
- Communications
- Human resource information security
- Employee recognition programs
- Promotion and transfer
- Discipline policy
learning_outcomes: T
U
session: Practical Test 2
learning_outcomes: U
session: Practical Test 2
learning_outcomes: U
session: Practical Test 2
learning_outcomes: U
session: Practical Test 2
learning_outcomes: U
session: Practical Test 2
learning_outcomes: U
session: Practical Test 2
learning_outcomes: U
session: Practical Test 2
learning_outcomes: U
session: Chapter 5: Engineering & IT Standards
- Hotel Technology (PMS Systems Requirement)
- Guestroom telephone service
- Television standards
- Engineering Master List
- Sustainability
learning_outcomes: T
U
session: Chapter 5: Engineering & IT Standards
- Hotel Technology (PMS Systems Requirement)
- Guestroom telephone service
- Television standards
- Engineering Master List
- Sustainability
learning_outcomes: T
U
session: Chapter 5: Engineering & IT Standards
- Hotel Technology (PMS Systems Requirement)
- Guestroom telephone service
- Television standards
- Engineering Master List
- Sustainability
learning_outcomes: T
U
session: Chapter 5: Engineering & IT Standards
- Hotel Technology (PMS Systems Requirement)
- Guestroom telephone service
- Television standards
- Engineering Master List
- Sustainability
learning_outcomes: T
U
session: Chapter 6: Recreations Standards
- Spa
- Pool
- (Tennis)
learning_outcomes: T
U
session: Chapter 6: Recreations Standards
- Spa
- Pool
- (Tennis)
learning_outcomes: T
U
session: Chapter 6: Recreations Standards
- Spa
- Pool
- (Tennis)
learning_outcomes: T
U
session: Chapter 6: Recreations Standards
- Spa
- Pool
- (Tennis)
learning_outcomes: T
U
session: Quiz 2
learning_outcomes: T
U
session: Practical Test 3
Group Assignment
learning_outcomes: U
session: Practical Test 3
Group Assignment
learning_outcomes: U
session: Practical Test 3
Group Assignment
learning_outcomes: U
session: Practical Test 3
Group Assignment
learning_outcomes: U
session: Practical Test 3
Group Assignment
learning_outcomes: U
session: Practical Test 3
Group Assignment
learning_outcomes: U
session: Practical Test 3
Group Assignment
learning_outcomes: U