Business English for Hospitality - Intermediate (ENH301)
Vietnamese title: Tiếng anh Chuyên ngành Khách sạn - Du lịch Trung cấp 1
Credits: 3
Prerequisites: None

Description:
1. Objectives:
• build confidence in professional skills such as dealing with enquiries, marketing destinations, offering advice, negotiating, writing emails and speaking
to groups
• develop language awareness through an integrated grammar and skills syllabus
• acquire the specialized vocabulary needed by tourism professionals
• practise language skills in realistic Case studies that reflect issues in the tourist
industry today.
2. Description: English for International Tourism is a three-level series designed to meet the
English language needs of professionals working in the tourism industry and students of tourism in further education.
3. Teaching method: lecture and seminar format
4. Assessment scheme:
On-going assesment: 50%
Final examination: 50 %
Completion Criteria: Every on-going assessment component >0, Each part of the final exam must be >0, Final Exam Score >=4/10 & Final Result >=5/10.

Learning outcomes:
Use present and past tenses Use vocabulary relating to money matters, describing locations Apply professional skills in marketing Design a tour
Use modal verbs Describe types of accommodation, facilities and services Apply professional skills when dealing with complaints Investigate customer complaints
Use articles in spoken and written language Describe weather, climate, features and attractions Apply professional skills in offering advice Develop a destination
Use conditional structures with if Descibe geographical features, attractions, activities, works of art Apply professional skills when speaking to a group Plan a coach tour
Use verb + infinitive or -ing form Use vocabulary to describe sectors in niche tourism Apply professional skills when dealing with figures Improve client security
Use the passive Use vocabulary to describe culture, use linking words Apply professional skills when taking part in meetings Present a proposal
Use have/get something done Use adjectives ending in -ed/-ing Apply professional skills when making presentations
Use question forms Use vocabulary to dedscribe customer service terms, personal qualities, multi-word verbs Apply professional skills when handling telephone conversations Improve customer service
Use past perfect Use idioms and metaphors Apply professional skills when socializing and making small talk

Student tasks:
- Student must attend at least 80% of contact slots in order to be accepted to the final examination.
- Student is responsible to do all exercises, assignments given by instructor in class or at home and submit on time
- Use laptop in class only for learning purpose
- Promptly access to the CMS at https://flm.fpt.edu.vn/ for up-to-date course information

Tools:
Internet

Materials:
description: English for International Tourism (New Ed.) Inter: Workbook with Answer Key and CD
author: Dubicka, Iwona & O'Keeffe, Margaret
publisher: Pearson
published_date: 2013
edition: New Edition
isbn: 9781447923855
description: DVD videos & worksheet
author: Dubicka, Iwona & O'Keeffe, Margaret
publisher: Pearson
published_date: 2013
edition: New Edition
description: Teacher's Book
author: Dubicka, Iwona & O'Keeffe, Margaret
publisher: Pearson
published_date: 2013
edition: New Edition
description: Intermediate Course Book English for International Tourism New Edition
author: Dubicka, Iwona & O'Keeffe, Margaret,
publisher: Pearson
published_date: 2013
edition: New Edition
isbn: 9781447923831
description: Business Partner - Teacher's Book with Teacher's Portal Access Code B1+
author: Margaret O'Keeffe, Iwonna Dubicka, Marjorie Rosenberg
publisher: Pearson
published_date: 2018
isbn: 9781292237190
description: Business Partner - Coursebook & eBook with MyEnglishLab & Digital Resources B1+
author: Margaret O'Keeffe, Iwonna Dubicka, Marjorie Rosenberg
publisher: Pearson
published_date: 2018
isbn: 9781292392974

Assessments:
category: Assignment/Presentation
type: on-going
weight: 30.0
duration: 30' in class
question_type: LO1, LO2, LO3, LO4, LO5, LO6, LO7, LO8, LO9, LO1, LO2, LO3, LO4, LO5, LO6, LO7, LO8, LO9
no_question: OP1: Suggested1. Write a blog article or an article for a travel magazine2. Write a press release or a report3. Group presentation // OP2: (For Constructivism Approach only): Follow lecturer's proposal
grading_guide: Based on topics of studied units
note: Individual work and Group work
category: Progress Tests
type: on-going
weight: 20.0
duration: 60' in class
question_type: LO1, LO1, LO2, LO3, LO4, LO5, LO6, LO7, LO8, LO9, LO10, LO11, LO12, LO13, LO14, LO15, LO16, LO17, LO18, LO19, LO20, LO21, LO22, LO23, LO24, LO25, LO26, LO27, LO28, LO29, LO30, LO31, LO32, LO33, LO34, LO35, LO36, LO37, LO38, LO39, LO40, LO41, LO42, LO5, LO6, LO7, LO8, LO9
no_question: OP1: Multiple Choice, Matching, Gap Filling, Short Answers...// OP2: (For Constructivism Approach only): Follow lecturer's proposal
grading_guide: Based on topics of studied units
note: in class using computer
category: Final exam
type: Final exam
weight: 50.0
duration: ~100 minutes
question_type: LO1, LO2, LO3, LO4, LO5, LO6, LO7, LO8, LO9
no_question: 1. Reading (20%) : 2 reading passages (10-20 questions - 2 points for each question)
20 vocabulary questions (1 point)
2. Listening (10%): 2 recordings 15-20 mins
3. Writing (10%): write an email / a letter / a memo (100-150 words)
4. Speaking (10%) : Individual & panel discussion
knowledge_and_skill: Reading: 10-20
Vocabulary: 20
Listening: 10-20
grading_guide: Based on topics of studied units
note: by exam board,
using computer

Schedule:
session: Course Introduction
learning_outcomes: ITU
materials: ENH301_1
session: Unit 1 Selling Dream:Vocabulary
learning_outcomes: ITU
session: Unit 1 Selling Dream:Listening
learning_outcomes: ITU
session: Unit 1 Selling Dream:Grammar
learning_outcomes: ITU
session: Unit 1 Selling Dream: Speaking
learning_outcomes: ITU
session: Unit 1 Selling Dream:Professional Skills
learning_outcomes: ITU
session: Unit 1
Selling Dream: Case Study
learning_outcomes: ITU
session: Unit 3 Accommodation: Reading
learning_outcomes: ITU
session: Unit 3 Accommodation: Vocabulary
learning_outcomes: ITU
session: Unit 3 Accommodation:Listening
learning_outcomes: ITU
session: Unit 3 Accommodation:Grammar
learning_outcomes: ITU
session: Unit 3 Accommodation:Professional Skills
learning_outcomes: ITU
session: Unit 3
Accommodation: Case Study
learning_outcomes: ITU
session: Unit 4 Destination: Reading
learning_outcomes: ITU
session: Unit 4 Destination: Listening
learning_outcomes: ITU
session: Unit 4 Destination: Vocabulary
learning_outcomes: ITU
session: Unit 4 Destination: Grammar
learning_outcomes: ITU
session: Unit 4 Destination: Professional Advice
learning_outcomes: ITU
session: Unit 4 Destination: Case Study
learning_outcomes: ITU
session: Unit 5 Things to do: Reading
learning_outcomes: ITU
session: Unit 5 Things to do:Speaking
learning_outcomes: ITU
session: Unit 5 Things to do:Vocabulary
learning_outcomes: ITU
session: Unit 5 Things to do: Grammar
learning_outcomes: ITU
session: Unit 5 Things to do: Professional Skills
learning_outcomes: ITU
session: Unit 5
Things to do: Case Study
learning_outcomes: ITU
session: Consolidation
learning_outcomes: ITU
session: Progress Test 1
learning_outcomes: ITU
session: Unit 6 Niche Tourism: Listening
learning_outcomes: ITU
session: Unit 6 Niche Tourism: Reading
learning_outcomes: ITU
session: Unit 6 Niche Tourism: Vocabulary
learning_outcomes: ITU
session: Unit 6 Niche Tourism: Grammar
learning_outcomes: ITU
session: Unit 6 Niche Tourism: Professional Skills
learning_outcomes: ITU
session: Unit 6
Niche Tourism: Case Study
learning_outcomes: ITU
session: Unit 7 Cultural Tourism: Reading
learning_outcomes: ITU
session: Unit 7 Cultural Tourism: Vocabulary
learning_outcomes: ITU
session: Unit 7 Cultural Tourism: Listening
learning_outcomes: ITU
session: Unit 7 Cultural Tourism:Grammar
learning_outcomes: ITU
session: Unit 7 Cultural Tourism: Professional Skills
learning_outcomes: ITU
session: Unit 7
CuturalTourism: Case Study
learning_outcomes: ITU
session: Unit 8 Running a Hotel: Reading
learning_outcomes: ITU
session: Unit 8 Running a Hotel: Vocabulary
learning_outcomes: ITU
session: Unit 8 Running a Hotel:Listening
learning_outcomes: ITU
session: Unit 8 Running a Hotel:Grammar
learning_outcomes: ITU
session: Unit 8 Running a Hotel:Professional Skills
learning_outcomes: ITU
session: Unit 8 Running a Hotel: Case Study
learning_outcomes: ITU
session: Unit 9 Customer Service: Listening
learning_outcomes: ITU
session: Unit 9 Customer Service: Vocabulary
learning_outcomes: ITU
session: Unit 9 Customer Service: Speaking
learning_outcomes: ITU
session: Unit 9 Customer Service: Grammar
learning_outcomes: ITU
session: Unit 9 Customer Service: Professional Skills
learning_outcomes: ITU
session: Unit 9
Customer Service: Case Study
learning_outcomes: ITU
session: Unit 10 Business Travel: Reading
learning_outcomes: ITU
session: Unit 10 Business Travel: Vocabulary
learning_outcomes: ITU
session: Unit 10 Business Travel: Speaking
learning_outcomes: ITU
session: Unit 10 Business Travel:Listening
learning_outcomes: ITU
session: Unit 10 Business Travel: Grammar
learning_outcomes: ITU
session: Unit 10
Business Travel: Case Study
learning_outcomes: ITU
session: Consolidation
learning_outcomes: ITU
session: Review Unit 1-10
learning_outcomes: ITU
session: Progress Test 2
learning_outcomes: ITU