Business English – Level 1 (ENM302)
Vietnamese title: Tiếng Anh Thương mại - Cấp 1
Credits: 3

Description:
This course is designed to help students further improve their ability to communicate in English in a wide range of business and business-related situations. It also helps students develop the necessary knowledge and skills to succeed in business. In addition to the business-focused contents, the course is enhanced with supplementary activities corresponding to the Common European Framework of Reference for Languages. In particular, the course will help students:
* communicate effectively in discussions, meetings, negotiations, socialization events
* acquire and effectively use professional skills including telephoning, presentations, correspondence exchange, decision-making, and problem-solving.
* enrich knowledge of business trends in the fast-changing world
*apply AI tools effectively and ethically to support business communication, research, language enhancement, and workplace tasks.
* enhance students' employability

Learning outcomes:
Demonstrate knowledge of business vocabulary, terminology and concepts in digital business, finance, management, and operations to convey messages clearly and effectively. Apply AI tools in understanding and applying the vocabulary, terminology and concepts in different contexts.
Demonstrate the ability to effectively and ethically apply AI tools to support communication, research, and problem-solving tasks in Business English, enhancing language proficiency, professional presentation skills, and workplace readiness.
Build awareness and understanding of business situations, including how to communicate in different business contexts and working across cultures with authentic content from the Financial Times and other news sources. Apply AI to analyze business situations and communication contexts.
Apply the principles of effective business communication, including clarity, conciseness, and formality; Demonstrate a professional attitude in all forms of business communication, showing respect, politeness, and consideration for others.
Apply language skills, soft skills and business skills to work and communicate effectively in various international business settings. Apply AI in generating, giving feedback to build the language skills.
Demonstrate critical thinking skills to analyze business problems and scenarios critically.
Write e-mails, cover letters, memo, proposal and brief reports and other creative commercials. Apply AI in generating examples; analyzing effective language use and purposes.
Be cooperative, supportive, and responsible in group work.
Apply the processes involved in job hunting, including writing resumes and cover letters, preparing for interviews, and networking that enhances employability. Applying AI in generating materials and feedback for authentic scenarios.
Identify key points, main ideas, and specific details in business news reports and conversations, recognize different communication styles used in business settings and distinguish between different speakers and identify their roles in a conversation. Apply AI tools in planning ideas; implementing roadmap and strategies for projects; and use AI effectively as a tool to practise skills.

Student tasks:
- Attend at least 80% of contact hours in order to be accepted to the final examination
- Actively participate in class activities
- Fulfil tasks given by intructor after class
- Use their own laptop in class only for learning purpose
- Use AI tools effectively and responsibly
- Access the course website (https://fu-edunext.fpt.edu.vn/) for group discussions to construct knowledge, for practicing and assessment

Tools:
1. AI Tools for brainstorming ideas and writing
- ChatGPT
- Mindmeister
- Mapify
2. AI Tools to design tests for self-learning
- ChatGPT
- Twee
- Edpuzzle
- Quizziz AI
- EasyGrader
3. AI Tools for business-related skills and video making
- ChatGPT
- Click-up
- SimpleKIP
- VEED, InvideoAI

Materials:
description: Business Partner B1+
author: M O'Keefe, Lewis Lansford et al.
publisher: Pearson
published_date: 2021
isbn: 9781292248561
description: Business Partner B2
author: Iwonna DubickaMarjorie RosenbergBob DignenMike HoganLizzie Wright
publisher: Pearson
published_date: 2021
isbn: 9781292248585
description: Learn English British council: https://learnenglish.britishcouncil.org/business-english
description: Market Leader level Intermediate
author: David Cotton et al
publisher: Pearson.
published_date: 2012
isbn: 9781408236956
description: MyEnglishLab
description: Prompt Engineering for ChatGPT
author: Prompt Engineering for ChatGPT by Vanderbilt | Coursera
publisher: Coursera

Assessments:
category: Assignment 1
type: on-going
weight: 10.0
duration: On-going
question_type: CLOs 1, 3, 6, 10
no_question: Groupwork and role play: Form groups and perform a role-play simulating a typical day in an international business office.
• Each student takes on a role (e.g., manager, client, team member, HR officer).
• Engage in tasks such as conducting meetings, negotiating, handling conflicts, and giving presentations.
• A 10-minute recorded video of the role-play.
• A reflection report (300–500 words) explaining the communication strategies used and their relevance.
• Suggested AI Tools:
• ChatGPT for script drafting and scenario brainstorming.
• Speechling or Elsa Speak for pronunciation and fluency practice.
• Canva for Education for visual aids in presentations.
knowledge_and_skill: 1
grading_guide: Knowledge and skills in studied unit(s): Unit 6
note: Students work in groups
category: Assignment 2
type: on-going
weight: 10.0
duration: On-going
question_type: CLOs 1, 3, 4, 5, 7, 8, 10
no_question: Pair-work:
• Work in pairs to create and deliver a pitch for a fictional startup or product.
• Include business idea, market analysis, financial overview, and a call to action.
• Deliver the pitch live or as a recorded presentation.
• A 5-minute live or recorded pitch presentation.
• A written pitch deck (slides or document).
• A short Q&A session with peers acting as investors.
• Suggested AI Tools:
• Grammarly for polishing written content.
• Beautiful.ai for creating pitch decks.
• Lumen5 or Synthesia for video presentation enhancement.
• LinkedIn Learning for pitch and presentation skills.
knowledge_and_skill: 1
grading_guide: Knowledge and skills in studied unit(s): All units except unit 7
note: Students work in pairs
category: Progress Test 1
type: on-going
weight: 15.0
duration: Reading+Writing: ~45 minutes
Listening: ~15 minutes
question_type: Reading: CLOs 1, 2, 5, 10
Listening: CLOs 1, 2, 3, 9
Writing: CLOs1, 3, 6,
no_question: Reading: B1+; 1 text
Test Spec: 8-10 questions/text: MCQ -4 options; matching; fill-in-blank; short answers, completion, critical thinking;
Writing: - A scenario drawn from the reading texts is provided as a context for email writing, candidates write an email of 200–250 words.
- Possible contexts: Requesting approval/permission, requesting a meeting, making an inquiry, or requesting feedback.
Listening: MC, multi response, matching, completion
knowledge_and_skill: Optional
grading_guide: Knowledge and skills in studied unit(s): Units 3&6 (Business Partner B1+ Units 1&2 (Business Partner B2)
note: in classroom using computer
category: Progress Test 2
type: on-going
weight: 15.0
duration: 10 mins/student
question_type: CLOs 1, 3, 4, 5, 7, 8
no_question: Speaking: Opinion-based prompts, Problem-solving scenarios or Role-playing
knowledge_and_skill: Optional
grading_guide: Knowledge and skills in studied unit(s): all units
category: Final exam
type: Final exam
weight: 50.0
duration: 105 minutes
question_type: CLOs 1->9
grading_guide: Knowledge and skills in studied unit(s)
note: by Exam Board
category: Listening
type: Final exam
weight: 10.0
duration: 25'
question_type: CLOs 1, 2, 3, 9
no_question: 2 recordings: Recording 1 (B1+); Recording 2 (B2)~5 mins/recording8-10 MCQ or matching or fill in blank/each recording
knowledge_and_skill: 8-10 MCQ or matching or fill in blank/each recording
grading_guide: Knowledge and skills in studied unit(s)
note: in exam room, using computer or papers
category: Reading + Writing
type: Final exam
weight: 25.0
duration: 80'
question_type: CLOs 1,2,5,10
no_question: *ReadingTwo texts: -Text 1 - AI generated - B1+ (~400 words)-Text 2 - Authentic source B2 (~400 words)Test Spec: 8-10 questions/text: MCQ -4 options; matching; fill-in-blank; short answers*Writing - Email Writing- Based on a scenario derived from one of the reading texts (preferably the AI generated one), candidates write an email of 200–250 words. - Possible contexts: Requesting approval/permission, requesting a meeting, making an inquiry, or requesting feedback.
knowledge_and_skill: *Reading: 8-10 questions/text: MCQ -4 options; matching; fill-in-blank; short answers*Writing: 200–250 words; requesting approval/permission, requesting a meeting, making an inquiry, or requesting feedback.
grading_guide: Knowledge and skills in studied unit(s)
note: in exam room, using computer or papers
category: Speaking
type: Final exam
weight: 15.0
duration: 10 mins/student
question_type: CLOs 1, 3, 4, 5, 7, 8
no_question: Opinion-based promptsProblem-solving scenarios
knowledge_and_skill: 1 problem-solving scenario + 2 follow-up questions
grading_guide: Knowledge and skills in studied unit(s)
note: Students are tested individually
1. Students randomly draw a problem-solving scenario to be solved.
2. They have 2 minutes to think about the situation or problem and formulate a solution.
3. Students then discuss their solution for 3-5 minutes.
4. The teacher follows up with 2-3 additional questions related to the given scenario for 2-3 minutes
Topics for discussion are the topics covered during the course

Schedule:
session: Course Introduction
UNIT 3: JOB HUNTING
3.1 > A job search
learning_outcomes: ITU
session: UNIT 3: JOB HUNTING
3.2 > Job interview questions;
3.3 > Communication skills: Listening actively
learning_outcomes: TU
session: UNIT 3: JOB HUNTING
3.3 > Communication skills: Listening actively
learning_outcomes: TU
session: UNIT 3: JOB HUNTING
3.4 > Business skills: Interviews
learning_outcomes: TU
session: UNIT 3: JOB HUNTING
3.4 > Business skills: Interviews
3.5 > Writing: Covering letters
learning_outcomes: TU
session: UNIT 3: JOB HUNTING

3.5 > Writing: Covering letters
learning_outcomes: TU
session: UNIT 3: JOB HUNTING
Business workshop > 3 Social media manager required
UNIT 6 > ENTREPRENEURS
6.1 > Fairphone
learning_outcomes: TU
session: UNIT 3: JOB HUNTING
Business workshop > 3 Social media manager required
UNIT 6 > ENTREPRENEURS
6.2 > Young entrepreneurs
learning_outcomes: TU
session: UNIT 3: JOB HUNTING
Business workshop > 3 Social media manager required
UNIT 6 > ENTREPRENEURS
6.2 > Young entrepreneurs
learning_outcomes: TU
session: UNIT 6 > ENTREPRENEURS
6.3 > Communication skills: Influencing
learning_outcomes: TU
session: UNIT 6 > ENTREPRENEURS
6.4 > Business skills: Presenting facts and figures
learning_outcomes: TU
session: UNIT 6 > ENTREPRENEURS
6.5 > Writing: Summarising
learning_outcomes: TU
session: UNIT 6 > ENTREPRENEURS
Business workshop > Doable crowdfunding
learning_outcomes: TU
session: UNIT 6 > ENTREPRENEURS
Business workshop > Doable crowdfunding
learning_outcomes: TU
session: UNIT 6 > ENTREPRENEURS
Business workshop > Doable crowdfunding
Assignment 1
learning_outcomes: TU
session: UNIT 1: CORPORATE CULTURE
1.1 Workplace culture;
learning_outcomes: TU
session: UNIT 1: CORPORATE CULTURE

1.2 > Employee retention
learning_outcomes: TU
session: UNIT 1: CORPORATE CULTURE

1.3 Communication skills: Building
learning_outcomes: TU
session: UNIT 1: CORPORATE CULTURE:
1.4 Business skills: Presenting yourself;
learning_outcomes: TU
session: UNIT 1: CORPORATE CULTURE:

1.5 Writing: A company news blog
learning_outcomes: TU
session: UNIT 1: CORPORATE CULTURE:

1.5 Writing: A company news blog
learning_outcomes: TU
session: UNIT 1: CORPORATE CULTURE
Business workshop > Keeping the workforce happy
UNIT 2: TRAINING AND DEVELOPMENT
learning_outcomes: TU
session: UNIT 2: TRAINING AND DEVELOPMENT
2.1 > Learning on the job;
learning_outcomes: TU
session: UNIT 2: TRAINING AND DEVELOPMENT
2.2 > Human resource strategies
learning_outcomes: TU
session: UNIT 2: TRAINING AND DEVELOPMENT
2.3 > Communication skills: Team communication;
learning_outcomes: TU
session: UNIT 2: TRAINING AND DEVELOPMENT

2.4 > Business skills: Facilitating a meeting
learning_outcomes: TU
session: UNIT 2: TRAINING AND DEVELOPMENT

2.4 > Business skills: Facilitating a meeting
learning_outcomes: TU
session: UNIT 2: TRAINING AND DEVELOPMENT
2.5 > Writing: A training request
Business workshop Quality service for all
learning_outcomes: TU
session: UNIT 2: TRAINING AND DEVELOPMENT
2.5 > Writing: A training request
Business workshop Quality service for all
learning_outcomes: TU
session: UNIT 2: TRAINING AND DEVELOPMENT
2.5 > Writing: A training request
Business workshop Quality service for all
learning_outcomes: TU
session: REVIEW
learning_outcomes: U
session: PROGRESS TEST 1
learning_outcomes: U
session: PROGRESS TEST 1
learning_outcomes: U
session: UNIT 4: DIGITAL BUSINESS
4.1 › Digital disruptors
learning_outcomes: TU
session: UNIT 4: DIGITAL BUSINESS
4.2 > Talking technology;
learning_outcomes: TU
session: UNIT 4: DIGITAL BUSINESS
4.3 > Communication skills: Handling difficult communicators
learning_outcomes: TU
session: UNIT 4: DIGITAL BUSINESS
4.4 > Business skills:
Negotiating strategies;
learning_outcomes: TU
session: UNIT 4: DIGITAL BUSINESS
4.4 > Business skills: Negotiating strategies;
learning_outcomes: TU
session: UNIT 4: DIGITAL BUSINESS

4.5 > Writing: Short business proposal
learning_outcomes: TU
session: UNIT 4: DIGITAL BUSINESS - Business workshop >
Rise of the robots
learning_outcomes: TU
session: UNIT 5 > PERFORMANCE
5.1 > Performance and rewards
learning_outcomes: TU
session: UNIT 5 > PERFORMANCE

5.2 > A culture of rewards
learning_outcomes: TU
session: UNIT 5 > PERFORMANCE
5.3 > Communication skills: Managing challenging feedback
learning_outcomes: TU
session: UNIT 5 > PERFORMANCE

5.4 > Business skills: Reviewing projects
learning_outcomes: TU
session: UNIT 5 > PERFORMANCE

5.5 > Writing: Performance review summary
learning_outcomes: TU
session: UNIT 5 > PERFORMANCE
Business workshop > Changing expectations
learning_outcomes: TU
session: UNIT 5 > PERFORMANCE
Business workshop > Changing expectations
learning_outcomes: TU
session: Assignment 2
learning_outcomes: U
session: Assignment 2 (Cont)
learning_outcomes: U
session: UNIT 7: TIME MANAGEMENT
7.1 > Managing time
learning_outcomes: TU
session: UNIT 7: TIME MANAGEMENT
7.2 > Smart work
learning_outcomes: TU
session: UNIT 7: TIME MANAGEMENT
7.3 > Communication skills: Dealing with urgency
learning_outcomes: TU
session: UNIT 7: TIME MANAGEMENT

7.4 > Business skills: Difficult negotiations
learning_outcomes: TU
session: UNIT 7: TIME MANAGEMENT
7.4 > Business skills: Difficult negotiations
learning_outcomes: TU
session: UNIT 7: TIME MANAGEMENT
7.5 > Writing: An email giving reasons
learning_outcomes: TU
session: UNIT 7: TIME MANAGEMENT

Business workshop > 7 Planning for a trade fair
learning_outcomes: TU
session: UNIT 7: TIME MANAGEMENT

Business workshop > 7 Planning for a trade fair
learning_outcomes: TU
session: PROGRESS TEST 2
learning_outcomes: U
session: PROGRESS TEST 2
learning_outcomes: U
session: Review
learning_outcomes: TU