Business English for Hospitality - Upper Intermediate (ENH401)
Vietnamese title: Tiếng anh Chuyên ngành Khách sạn - Du lịch Trung cấp 2
Credits: 3
Prerequisites: ENH301

Description:
1. Objectives:
• build confidence in professional skills such as dealing with enquiries, marketing destinations, offering advice, negotiating, writing emails and speaking
to groups
• develop language awareness through an integrated grammar and skills syllabus
• acquire the specialized vocabulary needed by tourism professionals
• practise language skills in realistic Case studies that reflect issues in the tourist
industry today.
2. Description: English for International Tourism is a three-level series designed to meet the
English language needs of professionals working in the tourism industry and students of tourism in further education.
3. Teaching method: lecture and seminar format
4. Assessment scheme:
On-going assessment: 50%
Final examination: 50 %
Completion Criteria: Every on-going assessment component >0, each part of the final exam must be >0, Final Exam Score >=4/10 & Final Result >=5/10.

Learning outcomes:
Use continuous aspect Apply vocabulary to describe tourist motivations and visuals Apply professional skills when using visuals Tailor a package
Use countable and uncountable nouns Use vocabulary in advertising and publicity, web words, collocations Apply professional skills when maintaining a website Create and improve a media profile
Make predictions Use vocabulary for brands Apply professional skills when creating a business plan Know how to invest in a hotel
Use reporting verbs Use verb + noun collocations; use vocabulary related to tourism and community Apply professional skills when chairing a meeting Develop an eco-resort
Use grammar to talk about the past Use vocabulary to describing a heritage site, architecture, guiding expressions Apply professional skills when working as a tour guide Design a museum exhibition
Use conditional forms to describe hypothetical situations Discuss different kinds of large event by using collocations with event Apply professional skills of understanding contracts Make a festival profitable
Use dependent prepositions Use vocabulary concerned with remuneration; adjectives describing personality Apply professional skills in interviews Recruit the right person
Use relative clauses Use vocabulary for food and cooking Apply professional skills when giving feedback Plan a new itinerary
Use modal verbs UsevVocabulary to describe disasters, adventure sports Apply professional skills when dealing with crises

Student tasks:
- Student must attend at least 80% of contact slots in order to be accepted to the final examination.
- Student is responsible to do all exercises, assignments given by the instructor in class or at home and submit on time
- Use laptop in class only for learning purpose

Tools:
Internet

Materials:
description: English for International Tourism Upper Intermediate New Edition Coursebook
author: Peter Strutt & Margaret O'Keeffe
publisher: Pearson
published_date: 2013
edition: New Edition
isbn: 9781447923916
description: English for International Tourism (New Ed.) Upper-Inter: Class CD (2), Pearson (I9781447903666)
author: Peter Strutt & Margaret O'Keeffe
publisher: Pearson
published_date: 2013
edition: New Edition
isbn: 9781447903666
description: DVD videos & worksheet
author: Peter Strutt & Margaret O'Keeffe
publisher: Pearson
published_date: 2013
edition: New Edition
description: Teacher's Book
author: Peter Strutt & Margaret O'Keeffe
publisher: Pearson
published_date: 2013
edition: New Edition
description: Business Partner - Coursebook & eBook with MyEnglishLab & Digital Resources B2
author: Margaret O'Keeffe, Iwonna Dubicka, Marjorie Rosenberg
publisher: Pearson
published_date: 2018
isbn: 9781292392981
description: Business Partner - Teacher's Book with Teacher's Portal Access Code B2
author: Margaret O'Keeffe, Iwonna Dubicka, Marjorie Rosenberg
publisher: Pearson
published_date: 2018
isbn: 9781292237206

Assessments:
category: Assignment/Presentation
type: on-going
weight: 30.0
duration: OP1: 30' in class
OP2: (For Constructivism Approach only): Follow lecturer's proposal
question_type: LO 1-4
LO 5-9
LO1-9
no_question: OP1: Suggested
1. Draw up a plan to improve the
media profile of a tourist attraction
2. Create an international menu
compiled from their individual dishes.
3. Group presentation on a given topic
OP2: (For Constructivism Approach only): Follow lecturer's proposal
grading_guide: Based on topics of studied units
note: OP1: Individual work and Group work
OP2: (For Constructivism Approach only): Follow lecturer's proposal
category: Progress Tests
type: on-going
weight: 20.0
duration: OP1: 60' in class
OP2: (For Constructivism Approach only): Follow lecturer's proposal
question_type: PT1: LO1-4
PT2: LO 5-9
no_question: OP1: Multiple Choice, Matching, Gap Filling, Short Answers...
OP2: (For Constructivism Approach only): Follow lecturer's proposal
grading_guide: Based on topics of studied units
note: OP1: in class using computer
OP2: (For Constructivism Approach only): Follow lecturer's proposal
category: Final exam
type: Final exam
weight: 50.0
duration: ~100 minutes
question_type: LO1-9
no_question: 1. Reading (20%) : 2 reading passages (10-20 questions - 2 points for each question)
20 vocabulary questions (1 point)
2. Listening (10%): 2 recordings 15-20 mins
3. Writing (10%): write a press release/ a cover letter / write a letter of
application (150-200 words)
4. Speaking (10%) : Individual & panel discussion
knowledge_and_skill: Reading: 10-20
Vocabulary: 20
Listening: 10-20
grading_guide: Based on topics of studied units
note: by exam board,
using computer

Schedule:
session: Course Introduction
Unit 1
Trends in Toursim: Vocabulary & Grammar
learning_outcomes: ITU
session: Unit 1
Trends in Toursim: Vocabulary & Grammar
learning_outcomes: ITU
session: Unit 1
Trends in Toursim: Professional Skills
learning_outcomes: ITU
session: Unit 1
Trends in Toursim: Professional Skills
learning_outcomes: ITU
session: Unit 1
Trends in Toursim: Case Study
learning_outcomes: ITU
session: Unit 1
Trends in Toursim: Case Study
learning_outcomes: ITU
session: Unit 2
Get the Message: Vocabulary & Grammar
learning_outcomes: ITU
session: Unit 2
Get the Message: Vocabulary & Grammar
learning_outcomes: ITU
session: Unit 2
Get the Message: Professional Skills
learning_outcomes: ITU
session: Unit 2
Get the Message: Professional Skills
learning_outcomes: ITU
session: Unit 2
Get the Message: Case Study
learning_outcomes: ITU
session: Unit 2
Get the Message: Case Study
learning_outcomes: ITU
session: Unit 3
Hotel Branding: Vocabulary & Grammar
learning_outcomes: ITU
session: Unit 3
Hotel Branding: Vocabulary & Grammar
learning_outcomes: ITU
session: Unit 3
Hotel Branding: Professional Skills
learning_outcomes: ITU
session: Unit 3
Hotel Branding: Professional Skills
learning_outcomes: ITU
session: Unit 3
Hotel Branding: Case Study
learning_outcomes: ITU
session: Unit 3
Hotel Branding: Case Study
learning_outcomes: ITU
session: Unit 4
Sustainability: Vocabulary & Grammar
learning_outcomes: ITU
session: Unit 4
Sustainability: Vocabulary & Grammar
learning_outcomes: ITU
session: Unit 4
Sustainability Professional Skills
learning_outcomes: ITU
session: Unit 4
Sustainability Professional Skills
learning_outcomes: ITU
session: Unit 4
Sustainability: Case Study
learning_outcomes: ITU
session: Unit 4
Sustainability: Case Study
learning_outcomes: ITU
session: Consolidation & Progress Test 1
learning_outcomes: ITU
session: Assignment 1 - Group Presentation
learning_outcomes: ITU
session: Unit 6
Herritage: Vocabulary & Grammar
learning_outcomes: ITU
session: Unit 6
Herritage: Vocabulary & Grammar
learning_outcomes: ITU
session: Unit 6
Herritage: Professional Skills
learning_outcomes: ITU
session: Unit 6
Herritage: Professional Skills
learning_outcomes: ITU
session: Unit 6
Herritage: Case Study
learning_outcomes: ITU
session: Unit 6
Herritage: Case Study
learning_outcomes: ITU
session: Unit 7
Managing Events: Vocabulary & Grammar
learning_outcomes: ITU
session: Unit 7
Managing Events: Vocabulary & Grammar
learning_outcomes: ITU
session: Unit 7
Managing Events: Professional Skills
learning_outcomes: ITU
session: Unit 7
Managing Events: Professional Skills
learning_outcomes: ITU
session: Unit 7
Managing Events: Case Study
learning_outcomes: ITU
session: Unit 7
Managing Events: Case Study
learning_outcomes: ITU
session: Unit 8
Careers: Vocabulary & Grammar
learning_outcomes: ITU
session: Unit 8
Careers: Vocabulary & Grammar
learning_outcomes: ITU
session: Unit 8
Careers: Professional Skills
learning_outcomes: ITU
session: Unit 8
Careers: Professional Skills
learning_outcomes: ITU
session: Unit 8
Careers: Case Study
learning_outcomes: ITU
session: Unit 8
Careers: Case Study
learning_outcomes: ITU
session: Unit 9
Gastronomy: Vocabulary & Grammar
learning_outcomes: ITU
session: Unit 9
Gastronomy: Vocabulary & Grammar
learning_outcomes: ITU
session: Unit 9
Gastronomy: Professional Skills
learning_outcomes: ITU
session: Unit 9
Gastronomy: Professional Skills
learning_outcomes: ITU
session: Unit 9
Gastronomy: Case Study
learning_outcomes: ITU
session: Unit 9
Gastronomy: Case Study
learning_outcomes: ITU
session: Unit 10
Risk: Vocabulary & Grammar
learning_outcomes: ITU
session: Unit 10
Risk: Vocabulary & Grammar
learning_outcomes: ITU
session: Unit 10
Risk: Professional Skills
learning_outcomes: ITU
session: Unit 10
Risk: Professional Skills
learning_outcomes: ITU
session: Unit 10
Risk: Case Study
learning_outcomes: ITU
session: Unit 10
Risk: Case Study
learning_outcomes: ITU
session: Consolidation & Progress Test 2
learning_outcomes: ITU
session: Assignment 2 - Individual Presentation
learning_outcomes: ITU
session: Assignment 3 - Speaking Test A
learning_outcomes: ITU
session: Assignment 3 - Speaking Test B
learning_outcomes: ITU