Housekeeping management (LOD212)
Vietnamese title: Quản lý buồng phòng
Credits: 3
Prerequisites: HMO102

Description:
Main objective: This course aims to equip students with the skills to manage resources, administer assets and familiar with several key procedures of housekeeping cleanliness process.
-Description: Housekeeping management examines the role of supervisory function in housekeeping management such as inventory & equipment management, characteristics of materials, linen & laundry management, cleaning functions, the technical details of cleaning a room and control of supplies and equipment.
-Teaching method: lecture, discussion, demonstration, roleplay, project based learning, group work
- Facility and equipment requirement : Depending on the training condition of each campus, the course will be implemented in school lab designed up to 4-5* hotel standard, real hotel or other places, which fully met with requirements.
-Completion Criteria:
Every on-going assessment component > 0; Final Result >=5 & Final Exam Score >= 4

Learning outcomes:
To describe the role of the housekeeping department in hotel operations, and explain the importance of effective communication between housekeeping department and other departments
To understand the responsibility of executive housekeeping and how to manage efficiently deparmental human resource
To list and describe criteria for selection of materials and equipment for the hotel, for example, walls, floorings, beddings, linen, carpets, etc.
To operate the key procedure of cleaning and inspecting guest rooms, public areas and others, as well as able to demonstrate a working knowledge of the procedures.
To explain usage of various tools used to plan and organize the housekeeping department – staffing guide, area inventory lists, frequency schedules, performance standards and productivity standards.
To utilize various techniques to manage inventories effectively
To utilize various methods to control expenses in the housekeeping department
To operate the method of protecting property from damage and risk of insect
To demonstrate highly cooperation and discipline the team, instructor and school regulation
To communicate english fluently and professtionally in working place

Student tasks:
Class attendance is strongly encouraged. Attend at least 80% of class hours in order to be accepted to the final examination
- Actively participate in class activities
- Fulfill tasks given by instructor after class
- Use their own laptop in class only for learning purpose
- Read the textbook in advance
- Comply with the time and regulation
- Professional grooming
- Respect and protect school asset.
- Strongly communication and teamworking.

Tools:
Internet access

Materials:
description: Housekeeping management.
author: Matt A. Casado
publisher: John Wiley & Sons
published_date: 2012
edition: 2nd
note: Wiley - Vital Source
description: VTOS - Housekeeping
author: Vietnam Tourism Operational standard
description: VTOS -Front office
author: Vietnam Tourism Operational standard

Assessments:
category: Group assignment
type: on-going
weight: 30.0
duration: Sessions 29,30
question_type: All LOs
no_question: Presentation and written report
knowledge_and_skill: Maximum length of the group assignment should be 10 pages maximum excluding appendices.
grading_guide: Based on topics of studied units
note: Presentation in class and submission via email or anycourse supporting platfrom
category: Participation
type: on-going
weight: 10.0
duration: During all course
question_type: LO8
category: Practical tests (2)
type: on-going
weight: 20.0
duration: Sessions 16,17,24,25
question_type: PT 1: LO3,LO8,LO9
PT 2: LO3,LO7,LO8,LO9
no_question: Performance in lab
knowledge_and_skill: Each student shoud make at least 1 individual performance
grading_guide: Practical test 1: chapter 5,7
Practical test 2: chapter 6,10
category: Quizzes (2)
type: on-going
weight: 20.0
duration: 45 in class
question_type: Quiz 1: LO1,LO4,LO5,LO6,L8,LO9,LO10
Quiz 2:
LO2,LO3,LO5,LO6,LO7,LO8,LO10
no_question: Multiple choices, short answer question, short essay.
knowledge_and_skill: 20-30 MC Questions
AND/OR
2-3 short answer questions and short essays
grading_guide: Quiz 1: chapter 1-4 & 9
Quiz 2: chapter 5-8 &10-11
note: Review questions of the previously-studied topics.
category: Final exam
type: Final exam
weight: 20.0
duration: 60'
question_type: All LOs
no_question: Multiple choicesMarked by Computer
knowledge_and_skill: 50
grading_guide: The questions will cover the lectures, activities, exercises, and textbook.
note: At Lab

Schedule:
session: Course Introduction
Chapter 1-Introduction to Housekeeping Management
Types of lodging Etablishments
Classification by size
learning_outcomes: I
T
U
materials: LOD212
session: Chapter 1-Introduction to Housekeeping Management
Classification by type of service
Importance of the Housekeeping Department Interaction between Housekeeping and other Department
learning_outcomes: I
T
U
materials: LOD212
session: Chapter 2-Executive Housekeeper as Deparment Manager
Management Concepts as they apply to The Executive Housekeeper as Department Head
Management Responsiblities of the Executive Housekeeper
learning_outcomes: I
T
U
session: Group Assignment Instruction
learning_outcomes: I
U
session: Chapter 3-Design of the Housekeeping Department
Areas of Housekeeping Responsibility
Division of Guestrooms
Division of Guestrooms
Staffing Matrix
learning_outcomes: I
T
U
session: Chapter 3-Design of the Housekeeping Department
Section Housekeeper Need Table
Standing Schedules
Adjusted Daily Schedule
Technology Associated with the Housekeeping Department
learning_outcomes: I
T
U
session: Chapter 4- Management of Inventoy and Equipment
Classification of Material
Capital Expenditure and Operating Budgets
learning_outcomes: I
T
U
session: Chapter 4- Management of Inventoy and Equipment
Purchasing Housekeeping Material
learning_outcomes: I
T
U
session: Chapter 4- Management of Inventoy and Equipment
Inventory Control
learning_outcomes: I
T
U
session: Chapter 4- Management of Inventoy and Equipment
Cost of Supplies per Occupied Room
learning_outcomes: I
T
U
session: Chapter 9- Controlling Operations
Housekeeping Operating Budget
Payroll Control
learning_outcomes: I
T
U
session: Chapter 9- Controlling Operations
Payroll Control
learning_outcomes: I
T
U
session: Chapter 9- Controlling Operations
Payroll Control
learning_outcomes: I
T
U
session: Quiz 1
learning_outcomes: U
session: Chapter 5- Characteristics of Housekeeping Equipment and Supplies
Housekeeping Furnitures, Fixtures and Equipment (FF&E)
Software and Deparment Equipment
Cleaning Supplies
Uniforms
Linen Characteristics
learning_outcomes: I
T
U
session: Chapter 5- Characteristics of Housekeeping Equipment and Supplies
Linen Control
Denying Accommodations
Group assignment checkpoint
learning_outcomes: I
T
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session: Practice 1
Housekeeping working principles
Tools and supplies identification
learning_outcomes: I
U
session: Practice 1
Housekeeping working principles
Tools and supplies identification
learning_outcomes: I
U
session: Practice 1
Arrange trolleys
learning_outcomes: I
U
session: Practice 1
Arrange trolleys
learning_outcomes: I
U
session: Chapter 7 -The Cleaning Function
Guestroom Cleaning
learning_outcomes: I
T
U
session: Chapter 7 -The Cleaning Function
Restroom Cleaning
Surface Cleaning
learning_outcomes: I
T
U
session: Practice 2
Guest room cleaning procedure
Bathroom cleaning procedure
learning_outcomes: I
U
session: Practice 2
Guest room cleaning procedure
Bathroom cleaning procedure
learning_outcomes: I
U
session: Practice 2
Guest room cleaning procedure
Bathroom cleaning procedure
learning_outcomes: I
U
session: Practice 2
Guest room cleaning procedure
Bathroom cleaning procedure
learning_outcomes: I
U
session: Practice 2
Guest in-house room cleaning procedure
Embellishment service
learning_outcomes: I
U
session: Practice 2
Guest in-house room cleaning procedure
Embellishment service
learning_outcomes: I
U
session: Practical test 1
learning_outcomes: U
session: Practical test 1
learning_outcomes: U
session: Practical test 1
learning_outcomes: U
session: Practical test 1
learning_outcomes: U
session: Chapter 6-Laundry Room Management
Planning the Laundry
learning_outcomes: I
T
U
session: Chapter 6-Laundry Room Management
Laundry Operation
learning_outcomes: I
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session: Practice 3
On the lab: The procedure for handling laundry and dry cleaning
The procedure for stains treatment and removal
OR Hotel tour - visit the laundry room
learning_outcomes: I
U
session: Practice 3
On the lab: The procedure for handling laundry and dry cleaning
The procedure for stains treatment and removal
OR Hotel tour - visit the laundry room
learning_outcomes: I
U
session: Practice 3
On the lab: The procedure for handling laundry and dry cleaning
The procedure for stains treatment and removal
OR Hotel tour - visit the laundry room
learning_outcomes: I
U
session: Practice 3
On the lab: The procedure for handling laundry and dry cleaning
The procedure for stains treatment and removal
OR Hotel tour - visit the laundry room
learning_outcomes: I
U
session: Chapter 10- Safety, Security and Infectious Diseases in Property Operations Safety in the Housekeeping Department
Fire prevention in Lodging Operations
learning_outcomes: I
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session: Chapter 10- Safety, Security and Infectious Diseases in Property Operations
Security In Lodging Operations
Fighting the Risk of Infectious Disease
learning_outcomes: I
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session: Practice 4
Procedures for dealing with harmful organisms
Procedures for public area clealiness
learning_outcomes: I
U
session: Practice 4
Procedures for dealing with harmful organisms
Procedures for public area clealiness
learning_outcomes: I
U
session: Practice 4
Procedures for dealing with harmful organisms
Procedures for public area clealiness
learning_outcomes: I
U
session: Practice 4
Procedures for dealing with harmful organisms
Procedures for public area clealiness
learning_outcomes: I
U
session: Practice 4
Procedures for dealing with harmful organisms
Procedures for public area clealiness
learning_outcomes: I
U
session: Practice 4
Procedures for dealing with harmful organisms
Procedures for public area clealiness
learning_outcomes: I
U
session: Practical test 2
learning_outcomes: U
session: Practical test 2
learning_outcomes: U
session: Practical test 2
learning_outcomes: U
session: Practical test 2
learning_outcomes: U
session: Chapter 8- Personal Administration
The Need to Curb High Employee Turnover and Abstenteeism
Personnel Acquisition
Worker Motivation
learning_outcomes: I
T
U
session: Chapter 8- Personal Administration
Creating Worker Satisfaction
Employee Discipline
Cultural Diversity and The Housekeeping
learning_outcomes: I
T
U
session: Chapter 11: Energy and Water Conservation in Lodging Properties
The need for Water and Energy Conservation
Water System and Conservation
Electricity Conservation
learning_outcomes: I
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session: Chapter 11: Energy and Water Conservation in Lodging Properties
Heating Conservation
Air- conditioning Conservation
learning_outcomes: I
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session: Chapter11 (cont)
Quiz 2
Group Assignment Submission
learning_outcomes: I
T
U
session: Chapter11 (cont)
Quiz 2
Group Assignment Submission
learning_outcomes: I
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session: Group Presentation
learning_outcomes: U
session: Group Presentation
learning_outcomes: U
session: Group Presentation
learning_outcomes: U
session: Group Presentation
learning_outcomes: U