tecknet bluetooth 5.0 wireless headset with ai noise cancelling microphone and charging base for laptop, on ear bluetooth headphone telephone headset for pc, cell phone, skype, all day battery life tecknet <p>thank you for purchasing tecknet wireless headset. the following tips can help you get a better call experience:</p><p>1. please use the charger base to connect to your computer or laptop. it is more stable.</p><p>2. please update your bluetooth driver to the latest version, if you use the headset on your laptop.</p><p>3. if the headset can't pair, please make sure all other bluetooth devices around have been turned off, and clear bluetooth list records of your phone/laptop.</p><p>4. if the mute function doesn’t work or the voice is not loud enough, please trying to make a call directly from your cellphone without using any conference apps to see if the problem persists. </p><p>5. if the bluetooth connection frequently disconnects from your laptop or pc, please make sure all other bluetooth devices around have been turned off, and use a charger base to connect and see if the problem persists.</p><p>6. we offer an 18-month support. if the headset doesn't work or charge, please kindly feel free to contact us for further help. </p><p><br></p><p></p><p>notice:</p><p>1. please fully charge it before the headset is not using for a long time.</p><p>2. when using some third-party software, such as skype, teams calls, you'll need to answer the incoming call using the connected computer, wireless headset can't answer directly. </p><p>3. the mute button can only be used on cellphones, if you want to mute on skype or other calling software on pc, please set it through software.</p><p>4. if the headset keeps flashing purple, please connect the headset to the power supply, then long-press the mfb button to turn on the headset again.</p><p>5. if you have any questions about the headset, please feel free to contact us to resolve them. thanks.</p>