Consumer complaint received 2018-11-03
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO. (NJ)

Complaint:
To Whom it may Concern : I sincerely apologize for writing to you but I feel like I'm at my wits end and feel like this was my last option. 
I am writing today to express my frustration in the lack of help Ive been receiving from the associates at Chase customer service representatives and your investigations department. Ive been in constant contact with your Customer Service representatives and your fraud department regarding a very serious issue I'm experiencing. I am a XXXX XXXX  and was a loyal customer for over 15 years with Chase. 
I was employed as a XXXX  XXXX for XXXX XXXX, CEO of XXXX XXXX & XXXX, XXXX who was the first woman of finance and first woman to own a seat on the XXXX for over 21 years. I had nothing but respect for her and her accomplishments and what she did for women like me on Wall Street and she actually served as the XXXX XXXX XXXX in NYS for a few years. I was so proud to work for such a person and extremely loyal, honest and hardworking. I've worked in the XXXX XXXX   my entire life. XXXX XXXX XXXX XXXX, Chase Manhattan Bank, XXXX XXXX XXXX XXXX, XXXX As a XXXX woman in the financial world its hard to climb the corporate ladder but my determination and the assistance of the good people who believed in me allowed me to succeed. 
Unfortunately, Ms. XXXX passed away a few years ago and the Board of Directors decided to sell the firm and I lost my job as the new owner 's nephew is doing their marketing. I have not been able to find work and a company in the XXXX reached out to me to do some consulting for them. They are an investment firm based in the XXXX and they were looking for someone to attract angel investors for their investment projects. I signed a contract and started working for them. They assigned me leads and I was able to secure a client that was interested in investing in one of their products. The company reached out to me and told me they didn't have a presence in the US yet and wanted to expand and that I could help them expand and head the US office. I was excited at the prospect of employment as I've been unemployed for a few months already. They then asked that I open a bank account for the client to send their funds to me and I would have to wire those funds to their XXXX office. I was doing my banking with Chase Manhattan bank for over 15 years and had two bank accounts. I did what they asked and the client, without alerting me, wired over two deposits. One for a little over {$10000.00} and the other for {$17000.00}. The next day Chase closed ALL of my accounts and wouldn't tell me why. Now I ran around for a week with no funds trying to figure out what happened and finally the fraud department at Chase told me it was due to suspicious activity. I was so upset because I'm an honest person and just needed a job to support my family. I'm a single mom and take care of my XXXX year old XXXX mom who has no source of income or health insurance. Chase refused to assist me even though I explained the situation. I finally was able to get my funds out of Chase and happily opened my account at XXXX  XXXX XXXX. I was banking with XXXX  fine until a few days ago when XXXX decided to do the same thing and close my accounts without a reason. I was shocked to say the least because here I am again in the same situation. 
I can't pay my mortgage or take care of my family now as I have no funds and no access to my funds and XXXX said it would take 7-10 days to get my money. When I implored that they at least give me {$1000.00} so that I can buy groceries and gas and medication for my mom, they told me they couldn't help. I just want to be able to work and pay my bills and bank like a normal person. I've never ever committed fraud or even thought that this new company I was consulting with would create such and issue for me. I'm on unemployment which is about to run out soon and I really don't know what to do now as I'm afraid this situation will follow me to the next bank I open an account. Not to mention my unemployment benefits get deposited to my bank account which are now closed and I have no access to my unemployment benefits. I'm no longer doing business with this firm in the XXXX to say the least. 
I don't know what else I can do and feel totally confused, helpless and disappointed in our banking system that they can do this to ordinary hard working, loyal and honest people. If there is anything that you can do to assist me would be greatly appreciated. If I can't reopen my accounts at Chase, or XXXX that is fine but I don't want my future accounts closed as I just opened one up at XXXX XXXX. Is there any advice you can give me to ensure this doesn't continue to happen to me. I just need to be able to survive and this situation has turned my life upside down. I need to have a bank account without worries of having it closed down and then chasing my funds down while I'm trying to pay my bills and buy food for my family. 
I included my contact information below and am available, at any time, to discuss this matter. I'm also attaching copies of the employment contract and back up documents to prove everything I just explained. 
Your kindness in this matter would be GREATLY appreciated. Have a blessed day. 

Ms. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NJ XXXX XXXX

Company response to consumer: Closed with explanation