Consumer complaint received 2017-08-08
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: JPMORGAN CHASE & CO. (NY)

Complaint:
On XX/XX/XXXX ( Saturday ), I deposited my payroll check at the Chase ATM Machine electronically. My payroll check has been always issued by J.P. Morgan Chase Bank, which is the bank of my XXXX XXXX. Such money/funds are immediately available, especially at Chase Bank/Branches.
I became a customer of Chase three weeks ago, and the Chase Banker knew I am applying for a Direct Deposit through my work/XXXX XXXX. All will be processed for the next pay period. I have had already two previous work checks, deposited at the Chase Bank, and Chase was aware the checks are not fraudulent. I was very surprised to learn that my payroll check, which was cleared at the time of deposit, or on XX/XX/XXXX with the entire sum available, was withdrawn/debited miscellaneously under the HOLD transaction and TWO BUSINESS DAYS LATER, or today, XX/XX/XXXX I ALLEGE that Chase Bank illegally and willfully commits a crime as withdrawing my payroll money from my personal checking account ( {$1000.00} ) for two reasons to charge me Overdraft fees of {$35.00} and to misuse my payroll money for few days and conduct Chase business transactions which will benefit Chase Bank, but greatly financially deprives me as a customer. Chase Bank had no lawful reason to place any hold my payroll checks are issued by J.P. Morgan Chase.
More importantly, the Chase Customer Service  Department at XXXX is supportive of the illegal transactions of withdrawing funds of customers personal accounts. I called the Chase Bank Customer Service at about XXXX XXXX today, XX/XX/XXXX. I was scrutinized and not being helped at all and my time was wasted, as Chase Bank Representatives asked me numerous times for my Password. ( Later at the Chase Branch XXXX I learned that the so called Password is one expired password FROM XX/XX/XXXX from my Chase previously closed account in XX/XX/XXXX } Chase bank representatives were using expired password to PREVENT ME OF LOOKING MY ACCOUNT AND CLAIM MY WRIGHTS. I WAS CONFUSED AND ORIGINALLY PROVIDED THE CHASE CUSTOMER REPRESENTATIVE with my online password, but she stated it is not the password I log in, then THE CHASE CUSTOMER REPRESENTATIVE placed me within the automated system verification, while I provided her with all my debit card number, PIN, and 3 digit code on the back of my card ( all recorded ) After the verification, the Customer Representative told me she can not help me and asked me if I want for the Password to be removed. I said I want she to remove the telephone password, and she stated she removed it. Then the Chase Customer Service Representative transferred the call to XXXX, referred as the other department Specialist, who supposedly could help me with the removal of my money hold. XXXX REQUESTED MY PASSWORD once more. I stated that the password was removed already by the CHASE CUSTOMER REPRESENTATIVE, but XXXX insisted the password was still valid. I asked XXXX 'why she can not verify my identity through my debit card as the first Customer Service Representative conducted such verification. It is clear that Chase Bank allows such second verification. XXXX refused to do so! Then I told XXXX, THE SPECIALIAIST that I will file a Complaint with the Consumer Financial Protection Bureau, and XXXX cut me off, transferring the call to her Supervisor. I spoke with XXXX, but XXXX, the Supervisor was very UNKNOWLEGABE, AND PROTECTIVE OF THE ILLEGAL ACTION OF WHITHROWING FUNDS BY CHASE BANK FROM MY PERSONAL BANK ACCOUNT. XXXX also insisted that I have a PASSWORD and without verifying my identity XXXX will not discuss any issue with me. I told XXXX that this is RETALIATION SINCE I HAVE FILED PREVIOUSLY A COMPLAINT AGAINST CHASE BANK WITH CFPB. XXXX refused to speak with me and told me that I must go to Chase Branch to resolve the problem. I asked for XXXX supervisor, and was placed on hold for more than 20 minutes, then call was disconnected. I had no more lieu, or hope to resolve the issue, and went to a Chase Branch at XXXX New York, XXXX ; I spoke with XXXX, the local manager. Once more, I was scrutinized as being told that the hold is done to assure if my payroll check is not FRADULENT! In other words I was made to look as a criminal who falsifies my payroll check issued by Chase Bank! Thus, Chase has had accepted my two previously payroll good checks ; the entire scrutiny was to put me down, while Chase could cover their illegal actions of illegally withdrawing funds from customers account. I disagreed and objected ; I obtained the copy of my bank statements, and in case of a LAWSUIT AGAINST CHASE BANK, am ready to provide them as supporting documents. In order to prevent overdraft, I asked my son to send/lend me the money of {$240.00} that brought my Chase account to {$0.00} today ; I escaped the {$35.00} overdraft fees. At the same time, Chase bank was misusing my payroll money without any interest given to me to make money for Chase Bank. What a Shame? Can you imagine if Chase is doing the same illegal actions with XXXX XXXX customers and misusing their payroll of {$1000.00}? How much money Chase would make FOR ONE DAY in such transaction, which costs them nothing? I want investigation of the scrutinized practices of Chase Bank against customers like myself. Chase Bank has a survey before opening any account asking many personalized questions, such as are you married?, will you intend to marry, how much is your salary per year. It is clear that through such questions/surveys Chase Bank is evaluating how they can mess up customers accounts and which customers can overdraw and pay fees at later time. Chase Bank knew I am paid bi-weekly. Chase Bank afforded to withdraw money/not hold my money/ and bring my account to negative {$240.00}, knowing that I will pay them overdraft fee, as I am SINGLE, WITH ONE INCOME and the Chase Bank surveillance registered me as a good subject for withdrawing/holding my money AT MY EXPENSE, once more making money at my expense. I am deeply appalled by the Chase Bank Illegal Practices. Chase Bank must be held accountable per Law. XXXX, the Chase manager, told me that the hold of my money was planned for at least a day ( 1 ), may be more. I left the Chase branch with a {$0.00} in my Chase Bank account but with {$840.00} stolen/withdrawn money by Chase bank. The Chase Manager arrogantly asked/offered me if I do not have any money, he can allow me to have a few dollars, until the hold is removed?
I felt disappointed, and told the Manager I will be filing a CFPB complaint.
Fifteen minutes after I left the Chase Branch, the manager XXXX called me to tell me that he was able to release the hold. The hold/withdraw transaction should never be placed on a first place.

Company response to consumer: Closed with explanation