Consumer complaint received 2017-04-25
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Improper use of your report — Reporting company used your report improperly
Company: TRANSUNION INTERMEDIATE HOLDINGS, INC. (TX)

Complaint:
On  XX/XX/XXXX  I contacted TransUnion by mail regarding several inaccuracies reporting on my credit report. I purchased a TransUnion product hoping for the ability to resolve and correct any issues in the best manner possible. Unfortunately majority of TransUnion 's website does not work. I have attempted more tha n 10  times to lock my credit report and have been unable due to a process error on the companies end. I have also placed a fraud alert on my report.     On  XX/XX/XXXX , I sent a letter via certified mail regarding several inquiries that were unauthorized. I have not done any business with the companies listed below.     I further contacted TransUnion on   XXXX   via mail regarding inaccurate information showing on my credit report.     I contacted TransUnion on  XX/XX/XXXX  at approx   XXXX   CST via phone at  XXXX , I was transferred 2 times until i received a rep by the name of   XXXX  .   XXXX  was unable to assist and transferred me to  XXXX , a supervisor.  XXXX  went over several items on my report and sent in disputes for these items. I received an email on   XXXX   from TransUnion in regards to my complaint and was AGAIN provided no relief. I spent  42  minutes on this call.     I contacted TransUnion again on  XX/XX/XXXX  via   XXXX   at approx  XXXX  CST and spoke with a rep by the name of  XXXX  who transferred me to a " Special Teams '' Associate by the name of  XXXX   .   XXXX  seems unknowledgeable of my file and what my disputes were regarding. I educated  XXXX  that I have been unable for several weeks to lock my credit report, an added benefit that i pay for, online.  XXXX  attempted to lock my report and was given the same error message.  XXXX  then provided me the number to online support- and yet again, provided no relief to the original reasons for my calls, the inaccurate inquiries. I spent  XXXX  minutes on this call with no relief On  XX/XX/XXXX  at approx  XXXX  CST, I spoke with the online support rep  XXXX  who attempted to lock my report, assist me in a accessing my credit report AND also assist me in filing a dispute online. Both  XXXX  and I received numerous error messages of the inability to do these simple task. Yet again, TransUnion was unable to assist in my initial request, unauthorized credit inquiries by the creditors listed below. I spent  25 minutes on this call with no relief TransUnion has failed to verify and validate incorr ect inquiries that I have on numerous occasions stated are not mine, and have not been authorized by me. I requested a full investigation, with verification of the employee name, id, telephone number and ext at the entity that TransUnion has shared my information with, and have had no success.     I am requesting full deletion of the inquiries below as I have not given permission to either TransUnion or the listed companies to share or review my credit report. TransUnion has failed in providing fully functional products to prevent these type of inquiries from happening  ( credit lock ) 1.   XXXX   XX/XX/XXXX   2.    XXXX   XXXX    XX/XX/XXXX   3.    XXXX   XXXX    XX/XX/XXXX   4.   XXXX    XXXX    5.     XXXX   XXXX    XX/XX/XXXX   6.   XXXX   XX/XX/XXXX   7.    XXXX    XX/XX/XXXX   8.     XXXX   XXXX   XXXX    XX/XX/XXXX   9.    XXXX   XXXX    XX/XX/XXXX   PULLED TWICE

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation