Consumer complaint received 2017-09-20
Product: Debt collection — Other debt
Issue: False statements or representation — Attempted to collect wrong amount
Company: Diversified Consultants, Inc. (CA)

Complaint:
HI MY NAME IS XXXX XXXX. I USED XXXX XXXX INTERNET AND MY ACCT# WAS XXXX. I STARTED SERVICE IN XX/XX/XXXX AND USED MY OWN MODEM/EQUIPMENT AND INSTALLED MY SELF. I ORDERED SERVICE THRU PHONE AND SAME DAY I TRIED TO INTALL SERVICE WITH HELP OF PHONE LADY. I HAD CLEARED WITH XXXX LADY THAT I HAVE MY OWN EQUIPMENT/MODEM AND SHE SAID GOOD/OK. WHEN I START GETTING MONTHLY BILLS, XXXX START CHARGING ME $XXXX FOR EQUIPMENT FEE AND EVERY MONTH I HAVE TO FIX THIS CHARGES WITH XXXX BY PHONE & CHAT. EVERY MONTH I SPEND MINIMUM 2 & MORE HOURS FOR THIS.I WAS TIRED / FRUSTRATED. TO FIX THIS ISSUE I MADE A COMPLAINT TO STATE CONSUMER AUTHORITY AND TOOK THIS ISSUE TO XXXX PRESIDENT OFFICE IN XX/XX/XXXX. LADY NAME XXXX  XXXX(MANAGER) HANDLED MY COMPLAINT AND ASSURED ME THAT THERE WILL BE NO MORE HASSLE FOR ME. I HAVE ALSO WITH HER 3-4 TIME THAT WHEN I WILL CANCEL MY SERVICE , THERE IS NO NEED TO RETURN THE EQUIPMENT TO XXXX AND SHE SAID YES BECAUSE I HAVE CLEARED & PROVED HER THAT EQUIPMENT IS MINE. IN XX/XX/XXXX I CANCELLED XXXX XXXX  SERVICE AND AGAIN CONFIRMED WITH XXXX REP ON PHONE THAT EQUIPMENT IS MINE THEN NO NEED TO RETURN BACK. BUT XX/XX/XXXX, I RECEIVED A BILL OF $XXXX FOR NOT RETURNING A EQUIPMENT. I HAVE CALLED & CHAT MANY TIME WITH XXXX FOR THIS AND EVERY TIME XXXX REP PROMISED ME THEY WILL FIX THIS ISSUE AND I WILL GET MY FINAL XXXX BALANCE-DUE BILL WITHIN 5-7 DAY BY MAIL AND ALSO WILL GET CALL BACK FROM XXXX OFFICE BUT NEVER GET ANY CALL BACK. EVERY TIME THEY CREATED A TICKET / CASE # FOR THIS ISSUE. LATEST TICKET IS XXXX WHICH I HAVE UPDATED4-5 TIME BY PHONE. I HAVE ALSO E-MAIL TO XXXX PRESIDENT OFFICE.  AND REQUEST IF XXXX WANTS TO CHECK WHAT XXXX XXXX (MANAGER) TOLD /PROMISED ME ON PHONE IN XX/XX/XXXX PLEASE CHECK FINAL / LAST CALL RECORDING BETWEEN ME & XXXX XXXX SHE ASSURED  ME ON PHONE THAT NO NEED TO RETURN EQUIPMENT BACK. I ALSO ASKED BY EMAIL TO XXXX XXXX  (MANAGER) COUPLE TIME IF XXXX SEND ME EQUIPMENT  FOR MY ACCT # XXXX, PLEASE PROVIDE ME INFORMATION LIKE WHEN, WHERE / ADDRESS, WHAT DATE, WHO DELIVERED (XXXX,XXXX,USPS) EQUIPMENT TO MY PLACE & SHIPMENT TRACKING # BECAUSE XXXX ALWAYS  ALWAYS KEEP ALL INFO IN THEIR SYSTEM. BUT I DID NOT GET ANY REPLY FROM XXXX XXXX BECAUSE I ASKED ALL THIS INFORMATION FROM XXXX BY EMAIL OR PAPER MAIL SO I CAN KEEP WRITTEN PROOF FOR MY RECORD. BECAUSE XXXX TURNED BACK FROM ALL THEIR PROMISES/COMMITMENTS, WHICH THEY MADE ON PHONE CALL. I AM 200% ASSURED THAT XXXX DID NOT SEND ME EQUIPMENT THAT'S WHY THEY ARE NOT PROVIDING ME INFORMATION LIKE WHEN, WHERE, WHAT DATE, WHO DELIVERED, SHIPMENT TRACKING # FOR MODEM. SAME INFO I HAD ASKED FROM XXXX XXXX ( MANAGER PRESIDENT OFFICE) IN XX/XX/XXXX BUT SHE DIDN'T GAVE ME THIS INFO. XXXX STILL DID NOT FIX MY ISSUE AND THEY CREATED TICKET#XXXX FOR THIS. XXXX REP TOLD ME I WILL GET MY XXXX  BALANCE/DUE BILL WITHIN 7-10 DAYS BUT DIDN'T GEY ANY XXXX BILL OR CALL FROM XXXX. AFTER THIS XXXX FORWARD MY ACCOUNT TO COLLECTION AGENCY-XXXX XXXX XXXX XXXX, XXXX,NY. BUT AFTER MY COMPLAINT THIS COMPANY DELETED MY ACCOUNT FROM THEIR SYSTEM AND SEND BACK TO XXXX.
BUT XXXX NOW FORWARD MY ACCOUNT TO ANOTHER  AGENCY NAME --DIVERSIFIELD CONSULTANTS INC, XXXX XXXX, XXXX, FL XXXX. PHONE # XXXX. I RECEIVED A NOTICE FROM THIS AGENCY ABOUT $XXXX DUE AMOUNT OF XXXX ( ACCT#XXXX  REF# XXXX). I CALLED THIS AGENCY BUT THEY ARE NOT READY TO LISTEN MY ISSUE WITH XXXX AND GIVING ME WRONG INFO LIKE THIS IS NOT FOR XXXX  EQUIPMENT CHARGES. I ASKED THEM GIVE ME IN WRITTEN WHICH THEY GOT FROM XXXX LIKE THIS IS NOT EQUIPMENT RETURN CHARGES.
I REQUEST YOU PLEASE TAKE ACTION AGAINST DIVERSIFIED CONSULTANTS INC AND XXXX XXXX FOR MENTALLY & FINANCIALLY HARASSMENT AND ALSO EFFECTING MY CREDIT SCORE. PLEASE ORDER THEM TO CLEAR MY ACCOUNT AND STOP HARASSMENT. I WOULD BE VERY THANKFUL TO YOU.
WITH REGARDS,
XXXX XXXX XXXX XXXX XXXX, XXXX XXXX CA XXXX
E-MAIL-XXXX

Company response to consumer: Closed with explanation