Consumer complaint received 2018-09-18
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Can't stop withdrawals from your account
Company: ASSOCIATED BANC-CORP (WI)

Complaint:
On XX/XX/2018 I dropped off a XXXX foot boat with a XXXX XXXX XXXX to XXXX XXXX to have the idea issue repaired. XXXX indicated that the electric primer was the problem and it was dumping fuel into the carburetors. They replaced tis item and also did work on all four carburetors. XXXX did call and explained what they found and I indicated that if thats the issue with the idle then repair the problem. The bill was {$900.00} for replacing the needle valves and seats in all carburetors, the fuel enrichment solenoid ( primer ), clean and adjust all carburetors. Then they stated they set the idle. 
I picked up the boat on XX/XX/XXXX and when I took the boat out to use the motor would not idle at all. I called and indicated the problem and XXXX agreed to look at the boat and motor again. I was insistent that when finished that we take the boat out on the water with the mechanic to test ride the boat. This is because they could not solve the problem the first time and its not an unreasonable request to insure a motor is functioning properly. Wilsons would not do a in water test. When XXXX called me back they stated that the problem is there is a lack of fuel coming from the tank because the primer bulb was collapsing when the motor was running. I told them to take an air line and test the fuel line. They stated they can not because of a one-way valve in the line. I told then to take XXXX valve out and check it then. They refused to do any more work on the boat. 
I ended up taking the boat to a friend of a gentleman that I work with to have the problem fixed. This was strictly a cash transaction and I trusted my friend and the person who worked and eventually fixed the problem. 
There was no fuel delivery issue, as the next mechanic stated if there was all that fuel coming out of the carburetors as XXXX indicated how could the flow be restricted. What he also found was the needle valves and seats where from the wrong outboard no mine, they had to be replaced with OEM parts. The primer solenoid or enrichment solenoid as XXXX called it was not the issue either. The mechanic tested the old part and it worked fine. 
So I called my bank and filled a dispute Because I have an issue with the quality of goods or services provided by XXXX XXXX. XXXX, they put parts into the motor that did not need replacing. This only added to the bill. Finally, they refused to water test the engine. The motor will run differently out of the water as apposed to sitting in the water. The outboard needs to draw water up into the motor to cool it off, this puts a load on the engine and the idle and carburetors must be adjusted to account for this. XXXX never did this and refused to do so. There is and never has been a fuel delivery issue. The primer bulb can be squeezed and will recover properly. I can take a picture of a collapsed primer bulb and state the same thing that XXXX did. It proved only that the primer bulb XXXX if it was even mine ) was collapsed at a single instance in time. Not on going as they state. 
XXXX over charged, fraudulent charged for services and parts that were not needed.

Company response to consumer: Closed with explanation