Consumer complaint received 2020-09-11
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: JPMORGAN CHASE & CO. (FL)

Complaint:
XX/XX/2020 Sent threatening message via a direct XXXX message about expressing my political beliefs. Person says they are 4,000 people strong and target XXXX and that there is a larger network of over 20,000 people who take justice into their own hands embedded in key institutions across the nation. XX/XX/2020 Donated {$100.00} to Trump presidential re-election campaign XXXX via my personal Chase Bank checking account. XX/XX/2020 Chase Bank personal checking suddenly and inexplicably closed. No access to my {$5900.00} balance. Kept getting runaround trying to find out why account was closed after more than 4 years with no issues. XXXX XXXX XXXX Tried to get answers from Chase Bank telephone customer service. Call center keeps saying they are unable to tell me why the account was closed, and that Chase has the right to end the relationship for any reason at any time with no explanation. And that I am no longer welcome at Chase Bank. XX/XX/2020 Went to Chase Bank location on XXXX XXXX in XXXX to investigate. Banker told us she looked at our checking account records and was not able to see any reason why the account was suddenly closed. We werent able to withdraw our money. Transaction detail statement states that on XX/XX/2020 there was a XXXX XXXX Check Charge for the full amount of my money in the cancelled checking account in the amount of {$5900.00}. XX/XX/2020 with I called Chase Banks Executive Branch and opened a case with Representative XXXX XXXX XXXX. XXXX emailed XXXX our Certificate of Domestic Partnership and a record of two years of direct deposits of XXXX paychecks as proof, as well as a copy of his Chase Savings debit card. XX/XX/2020 Called Chase Bank, XXXX XXXX XXXX XXXX and XXXX XXXX XXXX spent over two hours with Chase Bank in-house services trying to find out why account was closed and let us know that the account was closed because of fraud. XX/XX/2020 Went to Chase Bank location on XXXX XXXX in XXXX to see if they could look into what happened. 4 more hours with banker XXXX XXXX [ witness ] on the phone with Chase Bank telephone customer service kept getting runaround. Finally we got connected to the Chase Bank Fraud Department who told us they have determined no fraud. Claimed the fraud that closed the account was from unemployment direct deposited into the personal checking for my partner XXXX XXXX. opening future Chase accounts, and that the check for {$5900.00} would be overnight mailed to me via XXXX. XX/XX/2020 Chase Bank claims that they tried to call me and claimed that I allegedly did not answer the call. So the Chase Fraud Department XXXX XXXX XXXX once again froze my money, saying that the XXXX credit source will need to be determined, then Chase Bank can validate the funds. XX/XX/2020 XXXX emails XXXX documents as proof of previous deposits and other transactions as proof of no fraud being committed and payment history from the Department of Employment Opportunity proving Covid-19 related  unemployment benefits. XX/XX/2020 XXXX emailed XXXX a document showing ongoing eligibility of unemployment that is now going into our newly opened credit union account. The Department of Employment Opportunity says that they received no inquiries from Chase Bank regarding this case, nor any request to send back the funds in question. This apparently shows how Chase Bank is not interested in doing any research to prove that there is no fraud, and how some rogue employee within the Chase Bank system is punishing certain people who donate to the Trump re-election campaign. XX/XX/2020 XXXX calls and says she will send a message to the XXXX XXXX Department to follow up. She says the Fraud Department denied her request to release the funds even after she sent them the documentation that XXXX had emailed to her weeks before. I asked why Chase Bank is playing detective with Federal funding during the Covid pandemic and she stated that Chase Bank has the responsibility of playing detective with unemployment payments. I then asked XXXX to include with her follow up with the Chase Fraud Department that I will force a mediation if they do not respond in 24 hours  from XXXX Tuesday, XX/XX/2020. XX/XX/2020 Still no response from Chase Bank, nor XXXX at the Executive Office. XX/XX/2020 Chase Bank submitted a cut and paste response that still does not address steps that will be taken, and where that XXXX check is.

Company response to consumer: Closed with explanation