Consumer complaint received 2018-11-09
Product: Credit card or prepaid card — Store credit card
Issue: Getting a credit card — Application denied
Company: SYNCHRONY FINANCIAL (CO)

Complaint:
I was interested in buying some furniture from XXXX XXXX XXXX   and thought it would be a good idea to get their credit card so I could get reward points for my purchase. Since my 3 credit reports are frozen I was able to determine that Synchrony Bank ( the issuer of the XXXX XXXX XXXX  card ) used XXXX XXXX  so I unfroze that agency on Friday, XX/XX/2018and applied for the XXXX XXXX XXXX  Card on Saturday, XX/XX/XXXX via their online application process.

On Thursday, XX/XX/XXXX I received the following letter via e-mail from XXXX XXXX  : XXXX XXXX has received your request for credit for a credit program with XXXX XXXX XXXX / XXXX.

Unfortunately, we are unable to approve your request at this time.

Our decision was based in part on a credit scoring system that was used to evaluate your application. The most significant reason ( s ) where you did not score well are listed below : Distance between prior residences is too long Too few retail accounts Lack of recently established credit accounts Limited history of consumer at this address Some information used to make this decision was obtained from the consumer reporting agency ( agencies ) listed below. This consumer reporting agency ( agencies ) did not make this credit decision and is unable to provide you with the specific reason ( s ) for our action. If you believe there may be information on your credit bureau that is not correct, we suggest you contact the consumer reporting agency below to verify the information. If more than one agency is disclosed the reason ( s ) shown are based on the report provided by the first listed agency.

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX On Friday,XX/XX/2018 I was able to speak with a gentleman from XXXX XXXX who informed me that he could not comment I why I was declined and that I would have to speak with someone from XXXX XXXX in order to find out why.

On this same day I was able to speak with 3 people from Synchrony who told me they could not tell me why I was declined and that I would have to talk to XXXX XXXX  in order to find out why.

Of course, I now concluded that I would not get a satisfactory answer and felt I had no recourse other than to file this complaint.

A little about me : I have lived at my current address for almost 4.5 years after living at my previous address ( 60 miles away ) for almost 25 years. I regularly use 2 credit cards issued by Citibank and pay them off every month. I have a mortgage that is about 10 % of the current FMV of my house. My FICO score is XXXX  at the present time.

I have no idea why I was turned down for this credit card, but I can assure you that by any rational method of determining credit worthiness I am a good credit risk. There are many complaints like mine revolving around XXXX XXXX and I can not help but think there is something very unsettling about their actions in the credit reporting system!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation