Consumer complaint received 2019-09-03
Product: Student loan — Private student loan
Issue: Dealing with your lender or servicer — Don't agree with the fees charged
Company: Climb Credit Inc. (UT)

Complaint:
I enrolled in XXXX XXXX XXXX XXXX/XXXX XXXX XXXX XXXX XXXX XXXX. I started the class and after one week I withdrew from the program after badly failing their mandatory tests. Their boot camp is setup so that students can not complete the material in the time frame requested and most students fail or drop out with nothing to show for their effort. I notified the XXXX XXXX XXXX XXXX, my academic adviser, and the student loan company/Climb Credit that I was withdrawing and to cancel my loan. Climb credit emailed me back and told be that my loan was funding the next day and that I would have to get a refund from the school. I called my academic adviser/XXXX XXXX XXXX who told me to call XXXX XXXX who enrolled me with XXXX XXXX XXXX XXXXXXXX XXXX and he thought I had a withdrawal window to get out of the class.

Every time I spoke with XXXX he did not give me any options except to continue their program and continually lied telling me he would speak with his superiors as it was not his decision and that he would call me back. XXXX  never called me back or gave me any options to withdraw or make a partial payment. I called XXXX a week later after our last conversation and he kept giving me the same story and told me someone would call me. This has not happened.

Since then I enrolled in a local XXXX XXXX/XXXX and spoke with several IT professionals who confirmed my fears=that the 20 hour time frame XXXX XXXX XXXX XXXX/XXXX XXXX gives their students to pass XXXX XXXX  certification was impossible unless I already knew the material. The community college and other schools in my area give their students 280-300 hours to be able to learn and pass the XXXX XXXX  certification.

I knew I was in real trouble after my own academic adviser/XXXX told me not to be surprised that at the end of the course if not many of the enrolled students would not be around and most would drop out. The other issue is that they are not offering me any type of refund or partial payment options and are trying to stick me with the whole loan for {$7000.00}. XXXX/XXXX XXXX XXXX XXXX where I am now enrolled for the XXXX XXXX told me that if I do not complete 20 % of their program they would issue me a complete tuition refund. XXXX XXXX XXXX XXXX XXXX in XXXX XXXX told me they could only charge me for the portion of the program I completed if I withdrew early for any reason.

XXXX XXXX XXXX XXXX/XXXX XXXX is setting their students up to fail and roping them into {$7000.00} loans with Climb Credit with no option to withdraw or pay for the portion of the class that they did complete. Climb Credit is just as bad and refuses any options or relief from their " Student/Personal Loans. '' This is unreasonable and predatory lending practices at best if it is not straight up illegal.

XXXX XXXX ( XXXX ) XXXX

Company public response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
Company response to consumer: Closed with monetary relief