Consumer complaint received 2021-12-23
Product: Checking or savings account — Checking account
Issue: Managing an account — Problem accessing account
Company: JPMORGAN CHASE & CO. ()

Complaint:
chase bank has harrassing me with constantly block my account and threatening to close my acount. and after putting complaints are threattening to close account. the y refused to refund withdraw fees. and the most recent that they sent threatening to close my account if i didnt verify activity was sent to me and then deleted from my account but i got the original downloaded copy it -- -attached. this act was evil and monsterous. 

also for years they refused to give compliance to my ADA concerns for years so i could not have voice authentication as a XXXX  assitance. and my verification of account as a harrassment issue. and when there was a fraud where someone used my card at a gas station.. they never contacted me or did anything. but once reported of a fraudulant it casused me to not able to use the bank card multiple dozens and dozens of time. 

also i had been requesting numerous times due to military XXXX as a XXXX veteran  with XXXX XXXX could not access the phone well and had XXXX  XXXX that causes XXXX XXXX from the XXXX XXXX XXXX. 

this XX/XX/2021 has been one of the viscious handling of account and chase employee fraud towards a chase account holder who has a military account that is XXXX XXXX. 

most recent scenario that occurred in the first week XX/XX/2021 in XXXX XXXX CA. but it seems like a XXXX  chase employees from XXXX and XXXX have caused numerous threatening harrassment of account closures and even fraudulantly lied to bank reps that i never verified my accounts while i was inside of a branch while telling what happened. i had recordings of audio where they threatened me and stated my account was fully verified and then was locked again. and a phone lied while in the branch for verification to me and a chase bank manager that i was never verified. but once the audio call was listened to the XXXX chase employee quickly stated my account was unlocked and no further verfication was blocked. then the following week my savings account was blocked for no apprarant reason. and could transfer money out of my account. this is a scenario that has happened for years. and part of the chase executive complaint resolution center for customers has been involoved in covering this up. 

the chase XXXX employee management from XXXX and XXXX  are harrassing american military XXXX  who are XXXX and made threats. and every time i asked to american reps of chase... they put me in a dead hold cue or they hang up! 

the situation is more worse than i explain by words ... because of XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. and XXXX XXXX struggles. 

they also hid letters for my fraud claims in where i wouldnt be made aware of what was happening to the claims, thus causing a denial in my claims i need immediate help. the military XXXX direct deposit takes a couple of months to setup. i am overseas with my and need money from my account. there is no one in the USA that can help with money. i have money in savings account. that i need. 

i cant buy my medications and cant buy food cause my chase transfer feature is blocked. 
the situation took a very tasty turn from chase after multiple complaints. 

and when i finally got someone to answer at the chase executive escalation repsonses they wouldnt tell who was closing my account and who was involved or why and there are still claims in which i have lost money from merchants in which i could not get my money back that needed to be handled but could not because my account was blocked. 


the banks involved were chase XXXX XXXX @ XXXX XXXX XXXX 
MR. XXXX XXXX chase bank @ XXXX tx - branch manager. 

i also have recorded audio that is the most damaging and video where even a chase branch could be involved in this cover up! 

the chase executive escalation resolution office @ XXXX texas

Company response to consumer: Closed with monetary relief