Consumer complaint received 2021-07-22
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: Experian Information Solutions Inc. (AL)

Complaint:
I called XXXX  today due to my score dropping 20 points and an alert of a derogatory account being reported as of today XX/XX/XXXX. After being transferred 3 times I spoke with a man at the dispute department and I was told that after my dispute placed in XXXX the information provided by XXXX XXXX caused the injury on my FICO score to drop 20 points. I already advised Credit Agencies of this creditor reporting inaccurate information intentionally and that I was filing a complaint through CFPB due to the abusive tactics and complete disregard of any law that protects consumers from reporting inaccurate information that continues to injure me purposely. I submitted another dispute to XXXX  via XXXX XXXX as the prior dispute update account worse than it has through the last 6 yrs. I advised the man I spoke with how do they verify that the information provided is correct and the response was because XXXX XXXX said so. The account is now showing up as an open account that is delinquent and has been since XX/XX/XXXX. I asked him how is it possible to have this account opened when I surrender vehicle years ago and the company itself is reporting XXXX  every single month with the only update that came from my previous dispute is that now the account is reported as open when it was reported closed, foreclosure, CO, repossession, and XXXX  in previous months and years. I spoke with someone from XXXX XXXX that called me due to complaint and I went over everything thats happened and been done including the refusal of providing me a copy of the form I signed and she emailed me a copy of a contract with incorrect finance amount, price of vehicle etc. What she sent me shows the amount of cash I put down on the first vehicle I purchased that was totaled due to a car accident. I bought a second vehicle from this company because they had a program that would put me in the same or close to the same vehicle I had by paying {$500.00} cash and signing up for that program which is the only document I signed. She didnt call to go over the complaint she wanted me to accept, agree, and show me fraudulent documents so she can say I now have a copy of what they are showing to be The contract From this call I received its now being reported on XXXX  at this time that the account is still open, and Im still late on payments years 6 yrs after surrendering the vehicle and it being sold at an auction. I dont understand how they are able to break the law and send whatever response they want to all 3 credit agencies with different information for almost 7 yrs. The date of first delinquency was within 30 days of getting the replacement car due to mechanical issues. I was never able to catch up the payments due to the cost of repairs and inability to get back and forward to work. I lost everything and was forced to move to a different state to live with my stepdad so my children had a roof over their heads. 
If the credit reporting agencies reviewed what is being reported and the amount of times Ive disputed the information common sense would show that XXXX XXXX is breaking lending laws and XXXX, Experian, and XXXX  are as well. Its interesting to me that all 3 credit agencies report and have reported different information and continue to because they get paid by the creditor. This leaves the consumer at their mercy regardless of what they can actually see happening when the dispute is updated. In one agency it shows that I magically caught up the amount of payments behind for a few months and then I surrender it. Who helps the consumer from abuse of power? There are fines for breaking the law and the trust from this type of injury and stress caused by it. WHO IS RESPONSIBLE FOR ALLOWING SITUATIONS LIKE THIS TO CONTINUE TO BULLY CONSUMERS AND GET AWAY WITH IT? I will continue to look for someone to lead me to the right direction. No one should be able to hurt someones credit by reporting inaccurate information and continuing to report on a monthly and yearly basis false information. The date of delinquency started 30 days after I was given the keys and the account should show closed because I had no other option than to surrender the car because it wasnt fixable. They sold the car at auction and someone else owns it. How is it that Im still as of this month going back to XXXX getting hit as late with an XXXX  and now a open account?

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation