Consumer complaint received 2021-03-09
Product: Debt collection — Other debt
Issue: Took or threatened to take negative or legal action — Collected or attempted to collect exempt funds
Company: ResidentCollect, Inc. (TX)

Complaint:
I lived in the apartments in XXXX, TX XXXX XXXX @ XXXX XXXX XXXX XXXX XXXX number XXXX. I lived in this apartment for two years, and put in several work order request for needed repairs. I can count on one hand the number of times they came to fix a request and that was for a request I put in maybe a year prior to when they actually came to address it and even then still did not fix the issue. I have provided the letter that was sent to the corporate office prior to moving out 1 month before my lease ended. I moved out because the apartment was unlivable and I was never offered a replacement apartment until mine was fixed. I also sent the front office a certified letter advising them that I was going to move out if they did not honor their end of the lease agreement. I went to the office and was talked to very badly and even was threatened to have the police called if I didn't leave the office. My ceiling had water pour through the ceiling fan, the top of the base of the window and through the roof in the corner above my TV. My bed, TV and dresser were ruined. The bathroom had water pour through a vent above the tub that caused black mold to form around the vent. I reported maybe a year prior that my plugs in the living room and guest bedroom couldn't have anything plugged into them or it would smell like a fire was started inside the wall. I just didn't use the plugs in those areas for the time I was there. In the response to my letter sent to corporate, they sent it to the manager who replied and her reply is attached. This lady was very rude and treated people as if she was doing the residents a favor for having such cheep rental amounts. She stated this in so many words to me on the two occasions I went in there to complain. Her words were " Why are you complaining the rent is only {$700.00} dollars ''. I advised here that I did not ask for that price, this was the price listed on the internet and it was something I could afford at the time to make sure my son didn't have to attend a DISD school, We were living in XXXX prior to this move. I have video of of the ceiling leaking and the mold I just need to locate the phone I recorded it on. Mind you this was back in XX/XX/XXXX, I figured they knew they were wrong and would let it go to show they tried to make it right by not placing this on my credit report. I have tried to make sure my credit was in order for this important time in my life, I am trying to become a home owner and am due to close on XX/XX/XXXX if I pay this {$1000.00} to the collection company or have the item removed. This has caused me to get a higher interest rate and possibly mortgage insurance. Once the video 's are located I will upload them. I also included my attorney on the letters after having to pay her a {$1000.00} retainer fee, that I borrowed from my brother along with the funds to move unexpectedly. This company is practicing slum lord tactics and need to be stopped before this happens to some one else. I also intend on filing a law suit after I close to also show them that I do not appreciate the way me and my son were treated during this time.

Company response to consumer: Closed with explanation