Consumer complaint received 2017-08-21
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: CITIBANK, N.A. (CA)

Complaint:
I opened a new account at Citibank in XXXX XXXX and at first I was a victim of fraud and then the second thing melwas I deposited a check because I sell things on XXXX and someone pay me by check and it bounced so then I got a deposit it two more checks at an ATM when was a third-party income tax check for {$290.00} the other was a XXXX XXXX credit card check for someone that bought things from me and I helped XXXX XXXX XXXX so that was also like on XXXX first thing told me that they would release {$200.00} then in a couple more days of the deposit was made on duty on XXXX XXXX in a couple more daysrelease {$400.00} called so where are you going they called XXXX XXXX XXXXwere the check was drawn on to see if the check would clear and XXXX XXXX 's of the check was good they still would n't release it because they wanted to talk to the person that wrote the check and do like a 3-way conference call XXXX XXXX so we do n't do that so they still have my account on freeze said it would be released XX/XX/XXXX or the XXXX came around they still wo n't release it and she 's the branch manager told me that the only person that can release me sit is the fraud department so I called the fraud department the next day and they still wo n't release it they said they told me I needed a notarized signature from the third party income tax check so I told them why have power of attorney because the person is a vet and an advocate for veterans and they were in the XXXX XXXX at the VA because of her XXXXXXXX XXXX and ca n't get out so I had power of attorney they still release it so then they said that I needed they needed a signature from the woman that wrote the {$2000.00} check so I went and got a notary signature for the one with the {$2000.00} check and took that nto my bank last Thursday which was the XXXX and they were supposed to fax it over to the fraud Department well I checked and they did n't do it they did n't do it so on Friday and every time I tried to call the bank no one answers so on Friday the XXXX that someone I had someone from the fraud call the branch that is at I mean the branch I use and they said that is taken care of and the check was mailed to me well I never got any check and so I called again and I keep getting the runaround from people they would n't tell me anything they said I have talked to the fraud department and then they said now they want more documents so I 've about had it there 's no reason that you should have so now they 've had to check the for one month they have not released any of my fiunds. and this is Citibank and the branch that I meant to it is like XXXX XXXX & XXXX XXXX XXXX zip code XXXX so now I 'm back to square one trying to find more documents for them but the checks have been cleared for over two and a half weeks it 's absolutely ridiculous there 's no judgement to keep my account Frozen there 's no reason why they ca n't come give me my money

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation