Consumer complaint received 2021-02-04
Product: Debt collection — Credit card debt
Issue: Written notification about debt — Didn't receive enough information to verify debt
Company: CAPITAL ONE FINANCIAL CORPORATION (CT)

Complaint:
I have an open complaint about injuries from CapitalOne with the CFPB with Complaint ID XXXX. 

CapitalOne closed the credit card account in question on XX/XX/2021, account ending XXXX without prior notice. I called to find out what was going on and the representative told me my account was closed due to too many returned payments and also fraud on my part. The representative later said she cant find any returned payments so she transferred me to the fraud department, this is where the agent told me my card is closed and that a mail has been sent to notify me. I received the mail about 8 days later. I have attached proof from a screenshot of my USPS mail notification by email labeled exhibit D. CapitalOne has not complied with my validation of debt request which is my right as a consumer pursuant to 15 USC 1692g meanwhile they charged a past due fee to the alleged debt and also interest. CapitalOne falsely represented the character, amount or legal status of the debt which is a violation pursuant to 15 USC 1692e ( 2 ) ( A ) under the Fair Debt Collection Practices Act. I have proof attached from CapitalOnes mobile app labeled exhibit A. Further adding more injury, CapitalOne is reporting the closed account with balance to XXXX XXXX and XXXX consumer reporting agencies. Under the Fair Credit Reporting Act 15 USC 1681s-2 ( a ) ( 1 ) ( A ) it is the duty of furnishers of information to provide accurate information, and it also prohibits reporting information with actual knowledge of errors. It goes on to provide that a person shall not furnish any information relating to any consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. This is in fact a violation pursuant to 15 USC 1681s-2 ( a ) ( 1 ) ( A ) CapitalOne also closed another credit card ending XXXX which was out of the question, also without prior notice and a notice by mail was received 8 days later. The second card is a card CapitalOne gave me a pre-approval offer for on XX/XX/2021, I applied and they approved me on XX/XX/2021 and they closed the card on XX/XX/2021. CapitalOne used my Social Security card which is my credit card pursuant to 15 USC 1602 ( l ), to originate the credit and closing the account after sending me a card constitute unauthorized use of my credit card pursuant to 15 USC 1602 ( p ) because, I, the cardholder receives no benefit. This constitute a willful noncompliance under Truth In Lending Act which makes CapitalOne criminally liable pursuant to 15 USC 1611 ( 1 ) because the above referenced case was open and is still open and I believe CapitalOne knew they were going to close my credit cards anyway since they have violated my consumer rights in all possible ways, they shouldnt have pre-approved me for another credit card offer only to close it after 10 days of approval without prior notice. I have attached proof in the attachment labeled exhibit E.

I have proof in the attached exhibit labeled exhibit B and exhibit C that CapitalOne closed my account because I exercised my right in good faith as a federally protected consumer. This is in fact a violation pursuant to 15 USC 1691 ( a ) ( 3 ) which provides that it shall be unlawful for any creditor to discriminate against any applicant, with respect to any aspect of a credit transaction because the applicant has in good faith exercised any right under this chapter.

Company response to consumer: Closed with explanation