Consumer complaint received 2021-05-14
Product: Mortgage — Conventional home mortgage
Issue: Problem with a credit reporting company's investigation into an existing problem — Investigation took more than 30 days
Company: U.S. BANCORP (WA)

Complaint:
From : XXXX XXXX To : O.C.C., WA DFI, WA DOL, WA AG Re : US Bank, Account # XXXX To whom this concerns, Please find the attachment that accompany this Complaint. This will provide the detail of the activities, supporting documentation, and actions taken to date in regards to this Complaint. I Disputed the account noted above, among others, with the Consumer Reporting Agencies, ( CRAs ) XXXX, XXXX  & XXXX, which then evolved into a Direct Dispute with US Bank. Their response was followed by my filing a Dispute with the Consumer Financial Protection Bureau, along with all supporting documents, Finally, it contains, US Banks response to that CFPB Complaint. 

Here I use the word response very consciously. With the recognition that to date US Bank has refused to Reply to the issues Ive presented. In that, a Reply requires US Bank to respond and directly Reply to the information and documentation presented in each case. Instead, US Bank has chosen to simply avoid and fail to reply to the details presented within each Dispute/Complaint, even though each of these demonstrations are in fact a verifiable and reliable matter of record that is both true and correct. 

Simply said, failure to address and reply to the information Ive repeatedly provided US Bank with is now clearly a conscious and deliberate decision on their part. One that would seem, to any causal observer, demonstratively Intentional. It is these Intentional actions that I will be addressing here. 

In each case, beginning with my original Dispute filed with the CRAs, all correspondence has been sent by USPS Certified Mail. The information contained in these Disputes was developed by the information contained in the XXXX XXXX XXXX, XXXX, Merged XXXX XXXX  Report requested by my Mortgage Lender on XX/XX/XXXX. ( Please see attachment for reports drawn on bothXXXX & XX/XX/XXXX, respectively ). The information was clearly demonstrated in each Dispute filed with the CRAs. I specifically stated, I recently applied for a Home Loan and was denied. 

On examining the detailed information contained in the attachment youll find that US Bank has shifted from one distinct set of information, to yet another completely different set of information. The information provided by XXXX  was and is representative of the other two CRAs in their Investigation Results in reply to my Disputes. In each case, the two different sets of information are simply incomparable, one to the other. This then is the differing information that US Bank has repeatedly refused to address and reply to regardless of my demonstrations of record. 

It is common knowledge that in the months between XX/XX/XXXX XX/XX/XXXX Internet Rates on Home Mortgages had increased appreciably. Causing me to incur financial harm that US Bank has consistently refused to recognize and/or reply to. Apparently in the failed belief that if they dont reply to this harm it will simply be ignored by both myself and my Mortgage Lender. This disparity of information has now extended the time before I can reasonably qualify for a best case Home Loan out to XX/XX/XXXX as a result. 

Whats clear to a casual observer is that there is now a great deal of information thats been exchanged between myself and US Bank, whether indirectly through the CRAs or Directly between myself and them through the CFPB. In response to my Direct Dispute US Bank claimed on XX/XX/XXXX that ; We reviewed the information and determined that the information submitted to the consumer reporting agencies is accurate. Only to restate the same by saying in response the CFPB on XX/XX/XXXX ; We reviewed your account and determined that ( all ) reporting to the Credit Bureaus is accurate. 

This is where the detail of the disparity of the information in each case is noted and documented by myself. While US Bank consistently, consciously and deliberately refuses to acknowledge these plain and overwhelmingly obvious disparities. They are leaving the average Consumer to wallow through all of their information to absolutely no avail. US Bank gives the appearance that they maintain a position that they can simply overwhelm me, as an Individual. In fact, they choose to do business in the same State I live in. Which contains millions of potential, and a large number of actual, customers. 

This is what brings me to this specific Complaint. In my continuing efforts to bring a sense of redress to the clear and convincing harm done to me, the average, individual Consumer. It has become both plain and obvious, from US Banks consistent actions, they simply have no regard whatsoever for the Federal Regulations in place to address this exact type of Corporate abuse. Leaving me no choice except to escalate these problems to both a National and Statewide concern and review. 

Regards, XXXX XXXX

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation