Consumer complaint received 2021-12-22
Product: Debt collection — Other debt
Issue: Attempts to collect debt not owed — Debt is not yours
Company: TRANSWORLD SYSTEMS INC (MN)

Complaint:
I cancelled my XXXX XXXX around XXXX in XXXX, after noticing I was still being charged for several months while the gym was closed due to the Covid-19 pandemic. I spoke with two of their employees ensuring I would be reimbursed for the amount taken from my account during their closure. The first staff member I spoke with asked few questions and said I should expect to be credited within a couple days. The credits did not get refunded so I reached out a second time and spoke with another staff member who helped me through the process of crediting my account as previously promised. During that same conversation I informed them the coronavirus outbreak resulted in me losing my job and I needed to cancel my gym membership. She said I could cancel at that time, or instead, I opt for a temporary account hold that would automatically renew in six months. I refused the hold and clarified I was only interested in cancelling as I was in a state of financial uncertainty and had concerns about health safety. She verbalized understanding and agreed to cancel my account. 
Over a year later in XX/XX/XXXX, I was reviewing credit card statements and noticed the XXXX had been charging me monthly membership fees ( $ XXXX. XXXX from XX/XX/XXXX - XX/XX/XXXX. I contacted their customer service on XX/XX/XXXX about the mistake, and informed them I had not been a member, nor had I attended their facilities since their shut down during the pandemic. 
After many weeks, the XXXX charges had not been refunded so I consulted with my credit card company via telephone, to investigate the issue. 
XXXX XXXX refunded my account and proceeded to contact the XXXX requesting documentation proving valid membership, or a term agreement showing I was financial responsible for fees from XX/XX/XXXX - XX/XX/XXXX. 
Due to the XXXXs lack of communication and failure to provide documentation, XXXX XXXX fraud investigations concluded I was not responsible for the disputed charges, I won the case and the claim had been closed. 
Shortly after, the XXXX began sending threatening letters and emails regarding an outstanding balance. 
Next, on XX/XX/XXXX, I began receiving TransWorld Collections notifications stating theyd taken on the debt of {$170.00}. The first letter explained that it was my Right to notify the agency within thirty days informing them of inaccurate/disputed charges, which I did. 
Since the case has closed, Ive continued to be harassed by both the XXXX, and TransWorld Collection Agency falsely accusing me of owing {$170.00}. The investigation preformed by my creditor supports that I do not owe any money to the XXXX, nor do I owe TransWorld Collection Agency. 
I lost my job during the pandemic and was unemployed each month I was unknowingly charged for a membership I did not agree to. Im disgusted on how unethically the XXXX has handled this issue, and I do not deserve to be continuously taunted with debt threats from TransWorld Collection Agency.

Company response to consumer: Closed with explanation