Consumer complaint received 2021-02-21
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: U.S. BANCORP (MN)

Complaint:
On XX/XX/2021 I try to make a cash deposit in the amount of total {$1600.00} on to my checking account number XXXX at the us bank atm, the atm machine retrained my card I will attach a pdf copy of the receipt it gave me. Few days ago I have learn the us bank closed my checking account with out of my knowledge or my consent. I then log in online at us bank.com site notice my check wasn't clear and found out later it was deposited accidently in to this account later was too late for us bank have it removed. I made effort of wanted to make the deposit immediately to bring my balance back in to the positive. However due of the family medical emergency my father is dying he is a us XXXX  / veteran military personnel and needed my assistance and along with the XXXX administration ( VA ) so I had to take care of my father heath and ensure he is safe. I was busy so then I try of contact us bank later I got a letter from credit card side of the us bank said they're closing my credit card with out my knowledge. I then called us bank and a rude representative said us bank cut tiding with me I was confused and turns out because us bank label the mobile deposit was a fraud. US Bank never call me or talk to me and also I was inform of calling my home banking branch which located over 450 mile away I called and 
o one answer and looked online said this branch was closed due covid19. I rush called near by branch and was told that the branch manager boss closed my account. Again I never receive any letter contacting me regards this matter with my checking account only letter I got was credit card by the way I was on time with my credit card and also US BANK falsify and gave me a label stated it was a fraud with out talking or of trying contacting me and yet was forced to call the home branch non sense closed during covid19 the manger boss of the branch or branch manager was being unfair and yet closed my account knowing it was an accidental deposited on mobile deposit, On XX/XX/2021 I finally had some and little available time to travel to the us bank near by and today my intention was to make the cash deposit {$1600.00} but us bank refused and declined my deposited and won't allow me to insert cash deposit and yet taken away my debit card on a sunday knowing there isn't any of us bank branch open near me or in my state it is clearly us bank has made a false claim I feel us bank is prejudice of me and my father and insulted a us military family members who is honored and serve the US armed forces for over 20 plus years and who is in needed my help because I am the only family member he has left to be care of besides of my children. From what I witness here us bank seem to not have any compassion of my family medical condition and yet never or try to contact me or speak with me or trying to find away work this and resolved this I had to do on my own us bank branch was closed no one there I was missed lead of contacting a closed branch and from what I was gather from another us bank branch person the branch manager boss closed my account without knowing the fact or try of contacting me, us bank error!

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation