Consumer complaint received 2023-05-13
Product: Checking or savings account — Checking account
Issue: Closing an account — Funds not received from closed account
Company: JPMORGAN CHASE & CO. (TX)

Complaint:
My XXXX Chase Bank checking accounts have been open for almost XXXX years. On the XXXX of XXXX, I had to dispute random XXXX XXXX  charges that I had not approved or known about ( I am still unsure of how they did it or what they used ; perhaps my replacement card was stolen ). A XXXX charge and a XXXX charge were reversed by the XXXX XXXX for security reasons, I'm assuming, so the maximum amount they were able to take in one transaction was XXXX dollar. I disputed those charges in my main Chase checking account, which then canceled my current debit card for the account, and they said they would mail me a new one. Chase is not very fast when it comes to replacement cards, and since I needed a debit card for the day, I went ahead and transferred everything to my second Chase checking account ( backup account ) because I had the debit card for it. Well, out of nowhere, on XX/XX/XXXX, and without warning, Chase canceled my backup account 's debit card and then continued to cancel the debit card that was on its way or has been put in the mail. At least I was only able to figure this out because XXXX XXXX was using one of the debit cards and both cards were in my digital wallet. XXXX notified me that both of my cards were suspended or restricted. I searched my entire email, all my text messages, and all my phone calls and voicemails, and no one even touched base with me before this event. My debit card just stopped working, and there was no longer a debit card to request a replacement for under either account that same day, so I went to the bank. I went to the bank branch and talked to the assistant manager or XXXX of the guys, and they told me that there was nothing there for some reason the in-house team or an algorithm or whatever flagged me as being a high-risk fraud account or something along those lines, and my account was then and I would not be able to get any of my money out at all transfers, account payments, automatic payments, or debit card payments would be flowing through the account any further, but the funny thing is that account had already been. Both accounts were already restricted and fully suspended, but for some reason, they excepted my direct deposit from my payroll check for {$2000.00}. They not only accepted it, but they held onto it and told me I wasn't going to be able to pull anything out of it at all for 10 days after I was told about the restriction because of the ongoing investigation into the disputed charges. So I will not be able to pay my car note, and I will not be able to fix my truck. I can't get my medicines. I have no money in my name, and because of this, I can't get my prescriptions. I can't even go to buy food all because Chase decided they wanted to restrict my account for no reason, or at least they're not telling me what the reason is. I'm sorry, but 10 business days is a long XXXX  time, plus they're going to mail the check out to me after probably 15 to 18 days for me to receive any check, which is insane. They expect me to go without any of my money for 18 days, which is more than half the month. I can't do that. They could've given me a heads up. They could've told me. Question me if they had a problem, not just restrict accounts, cut off cars, and lock everything down. Right after they lock everything down, they go ahead and accept my payroll check. That's just horrible ethics. People on the phone and talk to the branch manager, or they were supposed to call me, but they didn't, and being a brick wall, there's no way I'm going to be able to set my funds. I have {$2400.00} in my main Chase checking account and another {$500.00} or so in my backup Chase account. These people have no remorse, no empathy, and do not care. Chase Bank probably did not care about me since I was not earning enough income and was not keeping enough money in the account to earn interest.

Company response to consumer: Closed with explanation