Consumer complaint received 2020-02-11
Product: Checking or savings account — Checking account
Issue: Closing an account — Company closed your account
Company: JPMORGAN CHASE & CO. (WV)

Complaint:
Called chase bank to ask if I can open a business account ( I have a personal account with them ) The person on the phone told me that I need an appointment if i want them to help me with anything regarding accounts. I ask her if I came in one day and she was not busy will she help me she stated no she would not help me if I dont have an appointment. I asked if I can verify what she had said, then she interrupted and said Im done talking and hang up. I drove to XXXX chase bank to get this persons name to file a complaint. When I got into the bank they ask if they can help me. I told them Im here to file a complaint. I needed to talk to a store manager. She then told me she was the store manager. I say I want to file a complaint on somebody I had talk on the phone a minute ago and she said it was her. I told her she hung up on me. In front of all customer and employee there she stated no I did not you are lying. I said I didnt drive there just to lie. I told her I needed to talk to somebody higher than her she said theres nobody. Then I ask for her name so that I can file the complaint she wrote on the paper XXXX. I said I need your last name also. As a store manager she should know to give me that in the first place. I  then ask her is there store number not phone number. store number she said no also she quote you drove yourself here you should know where we are at. Then I replied I dont live in XXXX.But I wasnt asking her for the address. Then I ask her can I verified what you said on the phone that you will not help me even if youre not busy unless I have an appointment. She then start fussing at me and wouldnt let me talk. I then fold my hands together and beg please please can we please stop bickering n let me talk please. I then asked did you tell me on the phone again you will not help me even if you were free unless I have an appointment. At that one second she pick up the phone and said if you dont leave I will call the police on you. I was frighten and it made me feel threaten. By that statement. Not because of the police but because I felt like she was using her authority on me and also I am XXXX she think I will be afraid when she say if you dont leave I will call the police. She was trying to threaten me. Which made me feel very discriminated against. She never had called the police. I then told her please call the police please call the police I want you to call the police. She then put her phone down and say you got to leave leave now. I then followed her out to the door I did not resist I follow her straight to the door to exit. Before we left I said how come you dont call the police I wanted you to call the police. She yelled get out get out. And then turn around and called her a couple of unfriendly names n walk out the door. She then followed me out to my car and got my license plate. I was feared that if I drove off and the police will look for me and what if she would cone to my house. then i my self called the police. I told the police I need the police to come because I am threatened by a Chase employee. The police came talk to me then went inside and talk to them for some reason came out got my drivers license and information went in and gave the employee and the security guard my house address. So that they can write up a paper saying that its a global warning that I can not trespass any chase property in the whole world. Which is very unbelievable to me. I called Chase customer service and file a complaint with the senior supervisor about the situation they told me they will look into it n file a complaint. I asked him can I still going to chase bank after what they have told me they said yes you can. The next day I called chase customer service again and ask can I go into bank. They told me yes I can which I went to a different location.I walk into the bank another person told me Ill need to leave because Im trespassing and then another employee came out and said she need to close my account because of this no trespassing paper issued. I then told her I dont think you want to do that because I already called in to report an investigation you should not close my account until the investigation is over with so I will not feel like I am being discriminated against. Because of Chase choosing their employee over the customer. You can not close someones account when you dont know the facts yet. She say then OK. I then call Chase again and told them what had just happened and how humiliating I was in that bank Because of that no trust passing paper that branch manager and security guard has issued. They had sent my complaint to the executive of Chase.  That person told me she was the highest of highs and now the complaint is in their hand they will take care of this. I told them I dont want my account close until the investigation is over if you want me to close my account I would do it myself after the investigation but no one should close my account when you do not know the truth is. I told her everything is on camera because it is in the bank all bank should have recording. She told me the account is on restriction no one can do anything until further investigation. And she will call and let me know. Well I just received a letter today four to five days after I have talk to her. A letter from Chase stating that they are to close my account and it is being close. I feel like Im being harassed, discriminated and emotionally distressed because of this. Attachment that I have sent with this is the paper that says no trespassing in any chase property which was written by a store manager which I came to complaint about XXXX XXXX. How can a person I came to complain about put a restriction on me. Is there still even law in this country or you cant complain when somebody do wrong.

Company response to consumer: Closed with explanation