Consumer complaint received 2019-12-03
Product: Checking or savings account — Checking account
Issue: Managing an account — Funds not handled or disbursed as instructed
Company: BANK OF AMERICA, NATIONAL ASSOCIATION (GA)

Complaint:
THIS IS MY FINAL DISPUTE WITH BANK OF AMERICA. I'm putting in a request that the Federal Government ( FBI ) will do an investigation on the Fraud department and all other departments in Bank of America. This bank continues to go in circles with their responses sending me a packet that still has not answered any of my questions in the original compliant ( see below ). I never asked for a refund nor would I ever want to do business with this bank again. Why did the bank allow a customer of theirs keep the XXXX  funds after I filed a police report stating it was a fraudulent transaction? Also this bank continues to cover up for employees that are fraudulently allowing things like this happen. 

My personal bank information was stolen from me. I never gave anyone permission as the bank stated in their letter. Once again the bank does not want to accept fault and continues to blame the customer. The problem is Bank of America was lazy in doing their investigation. I would call to check on my claim and none of the Customer Service Representatives had their information together. The bank never tried to even refund either of the accounts after XXXX XXXX was said to have an account as well with Bank of America. 

Its not right for the government to allow banks to keep employees that commit fraud and then the bank covers everything up. The police were involved but they can not do an investigation on all the banks in going and outgoing transactions through all the departments. This would include getting information on all the employees. Especially, the ones that have access to any transactions that include monies. 

Bank of America had the opportunity to retrieve my monies as I was told that it may have been an inside job whereas XXXX XXXX was an account holder as well of this bank. Supposedly, XXXX XXXX is close friend of hers. XXXX XXXX had the ability to call on my accounts, check the balance and find ways to withdraw the money. In the police report you will see listed to whom the money was transferred or withdrawn without my authorization. XXXX XXXX was also said to have members of the bank that she was close friends with that could monitor other Bank of America account holders. If Bank of America would check her account history I am sure they would see lump sums of monies being transferred to her account and maybe some withdrawals of that same amount. XXXX XXXX withdrew XXXX and XXXX through XXXX transfer. XXXX XXXX withdrew XXXX through XXXX transfer. I did not authorize any of these transfers on my checking or savings account. I would like say as well do to the nature of this incident and the poor communication with Bank of America. I had to replace my XXXX and XXXX cell phones as well as change my phone numbers. I did not want to risk them being spammed or hacked per directions of the wireless provider. I filed a police report in hopes that Bank of America would do their diligence to retrieve all the monies back that were unauthorized. The employees at Bank of America were lazy did not do everything they could to get any of the money back. This bank and other banks I will not list their names continue to have a bad history of employing people that will locate account holders of their bank to commit fraud. XXXX XXXX XXXX is reporting erroneous information suspected fraud activity this was actual fraud, unauthorized transactions on my checking and savings account with Bank of America. This also included two balances XXXX and XXXX. This will be the banks loss due to their own negligence for not being consistent with the investigation. At the time I reported it to the bank they had plenty of time to get all the money back. XXXX XXXX is also reporting erroneous information transacting or attempting to transact with an account in an unauthorized or prohibited manner. Both of these companies have no supporting documentation to submit erroneous claims against me. My credit worthiness and credit report is beyond great! Until this incident occurred last fall of 2018. Ive been doing my own investigation as well other legal individuals in hopes to protect other account holders that currently bank with Bank of America. This is a very serious matter especially when a bank does not admit fault but only continues to put all the blame on the account holder just so they want have to take a loss and their criminal employees can remain working their to steal innocent people money. 

I want the erroneous information from XXXX XXXX XXXX and XXXX XXXX to be removed. Bank of America to needs to admit fault for not bothering to do a so call investigation until after I reported them to the CFPB. Had it been done before all the monies lost could have been placed back in my accounts. I will also be filing a suit against Bank of America , XXXX XXXX XXXX and XXXX XXXX for all the humiliation and stress this has me has caused. As my record has been beyond clear for many many years until this incident. This includes my credit rating as well.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation