Consumer complaint received 2018-10-20
Product: Checking or savings account — Checking account
Issue: Managing an account — Deposits and withdrawals
Company: BANK OF AMERICA, NATIONAL ASSOCIATION (NY)

Complaint:
On XX/XX/2018 at XXXXXXXX XXXX I was at The ATM @ Bank of America in XXXX New Jersey. I attempted to deposit {$2700.00}. During my deposit the machine stopped working and continued to make a noise shortly after a receipt came from the slot stating sorry for the inconvenience and {$300.00} was shown as the amount deposited during the transaction. I called the bank I explain what transpired they assured me that this would be taken care of and no one else would be able to use the machine and my funds would be recouped and placed in my account after they see where it shouldve went. I made a complaint I have been fighting with them since that day. On one of the calls to one of the reps for Bank of America I was informed that it appeared to have been put in someone elses account the representative then asked me to repeat the last four numbers of my account which is XXXX. That representative went onto trying to assist me extensively. Unfortunately nothing came from that I then went back to the bank. They Stated that they were going to be doing an investigation several days later they told me my claim was denied because they did not see any errors on their behalf. I called back and explain to them that that was impossible and I needed to see the video footage they told me that I would need to go and make a police report I did that I brought the report to the bank they reopen the claim they credited my account on XX/XX/XXXX of {$2400.00} I spoke with the bank representative today XX/XX/XXXX by the name of XXXX and he informed me that they will be deducting back the {$2400.00} that they credited me because they felt no error on their behalf. I informed stated that they were going to be doing an investigation several days later they told me my claim was denied because they did not see any errors on their behalf. I called back and explain to them that that was impossible and I needed to see the video footage they told me that I would need to go and make a police report I did that I bought the report to the bank they reopen the claim they credited my account on XX/XX/XXXX of {$2400.00} I spoke with the bank representative today XX/XX/XXXX by the name of XXXX and he informed me that they will be deducting back the {$2400.00} that they credited me because they felt no error on their behalf. I informed XXXX that I am willing to pay for a poly graph test whatever needs to be done so that they can see that I am not lying plus I want to view the film myself because it is impossible for you to tell me that I did not put that money in if you have a camera there if your machine is parked right if you have honest people that work there. I was informed that its a third-party vendor that services the machines they were going to do whatever needed to be done but the bottom line is this Bank is telling me that I did not attempt to make that deposit I did not put my {$2700.00} in their machine and that is totally false. This is a bank. I am a nurse. I do not have money for a bank to take from me. Ive been at Bank of America for 21 years nothing has ever occurred on my account. Im asking if you can help me in anyway possible to retrieve my funds from this banking institution. My phone number is XXXX XXXX. My email XXXX. Please help me anyhow that you can.They are basically saying that Im lying in so many words and I want to get to the bottom of this by any means necessary me paying for the poly graph test will be cheaper than losing {$2400.00}. At this point its about the principle. I would change banking institutions if I have to I dont necessarily want to but I do not want Bank of America to continue taking advantage of its customers.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with monetary relief