Consumer complaint received 2022-04-19
Product: Debt collection — Auto debt
Issue: Communication tactics — Frequent or repeated calls
Company: Avid Acceptance, LLC (NC)

Complaint:
Avid Acceptance has contacted me numerous times this month and are contacting my 3rd  party references repeatedly when I have already contacted them, they have acknowledged my contact with a response, and have set up a payment arrangement. Please see chronology : XXXX : XXXX XXXX at Avid emailed stating my account has a late fee and to contact them. 
XX/XX/XXXX : XXXX XXXX at Avid emailed statement the account has a late fee and it was imperative to contact by end of day to discuss payment options XX/XX/XXXX : XXXX emailed XXXX back stating " I have scheduled a payment for my XXXX payment to be pulled out on XX/XX/XXXX when I get paid again. '' XX/XX/XXXX : XXXX XXXX at Avid contacted 3rd party reference XXXX XXXX XX/XX/XXXX : XXXX XXXX at Avid emailed back stating " We would need more than the post dated amount of {$490.00}. '' <<MY REGULAR PAYMENT AMOUNT IS {$490.00} ... so that amount is not sufficient to bring my account current?? ? XXXX XX/XX/XXXX : XXXX XXXX at Avid emailed stating " We have reached out to you several times and still haven't received a response. '' <<THEY DID RECEIVE A RESPONSE BECAUSE WE EMAILED BACK AND FORTH on XX/XX/XXXX and XXXX XX/XX/XXXX : XXXX XXXX emailed XXXX again ... 2nd time in XXXX time ), stating " your account now has incurred a late fee. It is important that we maintain excellent communication. <<I HAVE BEEN COMMUNICATING>> XX/XX/XXXX : Avid Acceptance called my cell phone 3 times. 
XX/XX/XXXX : Avid Acceptance called " XXXX XXXX, a 3rd party reference. '' XX/XX/XXXX : Avid Acceptance called my cell phone twice ; XX/XX/XXXX : Avid Acceptance called " XXXX XXXX, a 3rd party reference. '' XX/XX/XXXX : XXXX XXXX emailed again stating " '' We have reached out to you several times and still haven't received a response. '' XXXX<THEY DID RECEIVE A RESPONSE BECAUSE WE EMAILED BACK AND FORTH on XX/XX/XXXX and XXXX XX/XX/XXXX : XXXX emailed back advising they were harassing me and my 3rd party contacts. I've made a payment arrangement on the Avid website to fully pay the XX/XX/XXXX payment. My account is not even a full 30 days delinquent. I am aware there are late fees. 

Avid Acceptance is contacting me excessively and stating they have not received responses from me but they have. In addition, I scheduled my XXXX payment on XX/XX/XXXX to be paid on XX/XX/XXXX. My XXXX payment will not be due until XX/XX/XXXX. 

This is harassment and is not in the best interest of either party. The company is adequately protected as I have been in communications, I have a payment scheduled, and my account is not even a full 30 days past due. 

This is ridiculous to be harassed for an account that is not a full 30 days delinquent and payment arrangements have been made. 

This is the third time I have had issues with this company excessively contacting me, my references, AND lying about me not being responsive Not only are they bothering me, but they are creating undo issues between me and my 3rd party references who should have zero communications made to them for an account that is not 30 days past due OR to someone who HAS been in contact with them. This is creating undo issues and unnecessary drama between me and my 3rd party references and this must stop IMMEDIATELY. 

As of today, XX/XX/XXXX, I wish to no longer receive ANY further phone call correspondence from this company going forward, for this month or any months on going. 

Every attempt to contact me must be made within writing to my email address of XXXX ONLY or in writing to my personal residence of : XXXX XXXX XXXX XXXX, XXXX, NC XXXX.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation