Consumer complaint received 2021-04-13
Product: Credit reporting, credit repair services, or other personal consumer reports — Credit reporting
Issue: Incorrect information on your report — Account status incorrect
Company: FIRST HORIZON BANK

Complaint:
I have recently received a notification through credit monitoring that on or about XX/XX/XXXX, IBERIABANK MORTGAGE COMP ( IberiaBank ) listed my mortgage account as a delinquent account. This is an absolute error reported by IberiaBank, which caused my credit score to decline approximately XXXX points. Please review the following facts and provided documentation as proof of IberiaBanks error, and please take the necessary action to correct this issue and restore my credit score. 

Details of IberiaBanks Error : FIRST INCIDENT : In XX/XX/XXXX, I moved in to my newly constructed residence and IberiaBank was both my construction loan and mortgage loan service provider. In XX/XX/XXXX, with the drop in interest rates, I began the refinancing process with XXXX  XXXX  by XXXX  XXXX  ( XXXX  XXXX  ). 

On XX/XX/XXXX, IberiaBank provided a payoff amount with a projected payoff date of XX/XX/XXXX. 

On XX/XX/XXXX, XXXX XXXX  provided a notice my refinancing closing date was set for XX/XX/XXXX. 

On XX/XX/XXXX, the closing occurred as scheduled and my IberiaBank mortgage was refinanced with XXXX XXXX. 

On XX/XX/XXXX, XXXX XXXX executed a wire transfer to IberiaBank and paid the IberiaBank mortgage in full, completing the refinancing process. 

Also on XX/XX/XXXX, IberiaBank released an escrow refund of {$280.00}, which I deposited in to my personal bank account on XX/XX/XXXX. 

On XX/XX/XXXX, upon receiving a credit notification of the negative remarks IberiaBank made to my credit report, I researched my online IberiaBank mortgage loan transactions and identified IberiaBank listed my IberiaBank mortgage as Inactive and paid off on XX/XX/XXXX, the date of the wire transfer from XXXX  XXXX  ( Note : The final due date ( grace period ) was XX/XX/XXXX, and the IberiaBank loan was paid off two days before that date. ) On XX/XX/XXXX, I contacted IberiaBank who advised they no longer serviced my mortgage and XXXX XXXX XXXX was the new service provider. ( Note : I believe IberiaBank mortgage sold my loan to XXXX XXXX XXXX after the loan was paid off. ) IberiaBank was unable to locate any account information for me or provide information why negative comments were made to my credit report. 

On XX/XX/XXXX, based on the information provided by IberianBank, I contacted XXXX  XXXX  XXXX, but the customer service specialist  was unable to locate any account information based on the information provided in the email from IberiaBank. 

On XX/XX/XXXX, I contacted XXXX XXXX  to obtain further documentation of the XX/XX/XXXX, payoff to IberiaBank. On XX/XX/XXXX, XXXX XXXX  provided further documentation the IberiaBank mortgage was paid off on XX/XX/XXXX, during the refinancing process. 

I disputed the XX/XX/XXXX credit error with XXXX and months later, my credit was restored. They identified IberiaBank was in error. 

SECOND INCIDENT : On XX/XX/XXXX, IberiaBank reported the same error to XXXX and cause my credit score to drop from XXXX to XXXX, a XXXX point drop. IberiaBank reported my paid off loan as delinquent again and listed the delinquent amount as {$0.00}. 

IberiaBank obviously continues to make errors in reporting negative comments to my credit report in XX/XX/XXXX, XX/XX/XXXX, and it appears they will continue to commit the same error in the future. This is a horrible situation to be in because IberiaBank customer service provides absolutely no assistance with the matter. 

On a side note, given my employment status, I routinely undergo background checks and a negative credit history can be harmful. 

I can not get any assistance from the bank to correct this issue and have just filed my second dispute with XXXX. The first dispute was valid and my credit score was corrected in XX/XX/XXXX. The current credit reporting error has my credit score reduced by XXXX  points. 

IberiaBank has offered no assistance.

Company response to consumer: Closed with explanation