Consumer complaint received 2018-08-09
Product: Checking or savings account — Checking account
Issue: Problem with a lender or other company charging your account — Can't stop withdrawals from your account
Company: TD BANK US HOLDING COMPANY

Complaint:
I inquired about a personal loan online on or about XX/XX/XXXX. On XX/XX/XXXX I was contacted by XXXX XXXX at XXXX XXXX stating that I could receive a {$5000.00} unsecured loan at very favorable terms. After completing the initial application process, I was informed that due to my current credit score some things needed to be done in order for the lender to accept my application. My credit score needed to be raised and I was apprehensive but because I was in desperate need for the loan and continued with the process. On XX/XX/XXXX XXXX XXXX deposited {$990.00} into my account at TD Bank, they then required me to send {$920.00} via XXXX XXXX to a police officer XXXX XXXX in Georgia and the balance of the deposit was used to cover the fees for the transaction. I was informed later that day that XXXX XXXX was involved in an auto accident and will be unable to retrieve the XXXX XXXX funds. I was in New York for business on XX/XX/XXXX and left New York to travel to XXXX to visit my daughter. While in XXXX XXXX XXXX had me run around to find a XXXX XXXX to retrieve the funds that were delivered earlier that day. I know was told to purchase {$850.00} worth of XXXX XXXX cards. I did this and read the numbers to Mr. XXXX over the phone. Everything seemed to be going according to plan. I was then sent a letter from Mr. XXXX XXXX claiming to be a Federal Trade Commission Officer. The letter stated that additional funds were required to be deposited into my account and the process of returning the funds continued. On XX/XX/XXXX {$1800.00} were deposited into my account at TD Bank. Note that the funds were made available immediately despite the banks protocol for placing a mobile deposit from an out of state bank on at least a two ( 2 ) day hold. I purchased {$1900.00} worth of XXXX play cards and again read the numbers to Mr. XXXX over the phone early in the morning. I was again encouraged that as part of the process I would soon obtain the loan. On Saturday XX/XX/XXXX {$2800.00} was again deposited to my TD Bank account and again the funds were available immediately and I again purchased XXXX play cards to complete the transaction. On XX/XX/XXXX I was contacted by XXXX XXXX at the FTC claiming if I wanted the loan I was required to pay {$700.00} in order to cover Saturday cost and to cover the cost of the interstate transaction. I refused and said I would wait until Monday and pay no fees. On XX/XX/XXXX I was contacted by XXXX XXXX claiming to waive the fees that XXXX more deposit will be required. XX/XX/XXXX {$4200.00} was deposited into my account and again I was able to immediately withdraw the funds and purchase the XXXX play cards. 
XXXX XXXX at XXXX XXXX called me at about XXXX EST on XX/XX/XXXX demanding I pay XXXX XXXX {$400.00} or he would pull the {$4200.00} deposit. He then boasted that he was a professional scam artist and the he got me along with spewing many vulgarities about me and my family. I immediately contacted TD Bank fraud to learn that the {$4200.00} deposit was rejected by the bank. The bank took a report and put the account on alert but claim that I am responsible for the {$4200.00} over draft currently in my account. The bank didnt not follow protocol by making the {$4200.00} immediately available for withdrawal without putting the funds on a mandatory hold. I must dispute this claim by TD bank as Im in no position to be responsible for this scam. Ive also contacted XXXX to attempt to trace the XXXX play cards as well as filing a complaint with the FTC. My lawyer has also been sent a copy of this report. 
Im available to answer any further questions and hope that the police can assist this unfortunate event. Ive included bank statements and all correspondence with XXXX XXXX. 

The contact at XXXX XXXX is XXXX XXXX XXXX XXXX XXXX Thank you in advance for your immediate attention regarding this matter. 

XXXX XXXX XXXX XXXX @ XXXXXXXX XXXX

Company response to consumer: Closed with explanation