Consumer complaint received 2021-08-13
Product: Student loan — Federal student loan servicing
Issue: Dealing with your lender or servicer — Received bad information about your loan
Company: Navient Solutions, LLC.

Complaint:
I have written to CFCB on a previous occasion detailing the deceptive business practice of the loan servicer handling my loans ( NAVIENT ) As mentioned before, I was given incorrect information by the loan servicer. I applied for loan forgiveness countless times in which I was more than qualified for the loan forgiveness and told either I was not by a representative of Navient or there was no response to my submissions at all. I applied for the XXXX  Loan forgiveness and the student loan forgiveness. I tried working out reasonable income based driven repayments only to end up with a repayment amount that was a few dollars lower ort the bulk amount divided into payments to be made in the same month that added up to the original amount. I was advised by representatives of Navient to put file for forbearances which I did on multiple occasions and when those ran out to apply for economic hardship. ( there is interest still accrued but the payment amounts were so high that the only alternative was to apply for the forbearances or hardships. The payment amount Navient imposed was so high it made it impossible to pay back all the loan payments in a month which added to {$900.00} per month. As a single person sole dependent supporting myself that was a large portion ot my gross monthly income which made it impossible to survive. 
In addition, the payments I had made years ago were eaten up with interest that was capped every time my loans were moved around to different servicers only to end up at Navient again. Also I never agreed to have these loans moved They were arbitrarily moved around and made impossible to track. The identification numbers for the loans were changed several times and the amounts do not add up. The dates and amounts are duplicated and do not match with the classes taken during those times. Grant money I received does not seem to be applied to the loans either. Please look into this as well. I requested promissory notes for the loans since the new breakdown of my loans do not add up and seem to be doubles and multiple loans dispersed on the same dates for the same amounts. I receive relentless robocalls from Navient and they have impacted on my credit report. I recently called to ask about the hold placed on federal loan payments due to corona virus and was told that my Stafford load is not a federal loan but a private load. When I took out that loan, I was informed it is a federal Stafford loan and has been for years and suddenly Navient tells me it is not and I am not eligible for the covid suspension. Navient has given inaccurate or deceptive information for years. These loans can not possibly be repaid, and they have more than doubled. I can not get straight information and have all but given up with this company. I have requested that their business practices be looked into with multiple government agencies over the years only to find out in recent years I am not the only borrower who has been victimized by Navient but borrowers in the tens of thousands who have been deceived, mislead and violated by unethical business practices designed to keep borrowers finacially enslaved while Navient reaps the monetary benefits through corrupt financial servicing tactics that has not only negatively impacted student borrowers loans but their financial futures as well. Navient has submitted negative information to credit reporting services that can impact on future employment opportunities, financial stability, and overall economic wellbeing to individuals and out country as a whole. Yet they continue with their deceptive practices while loan borrowers continue to suffer from their actions.

Company response to consumer: Closed with explanation