Consumer complaint received 2023-01-10
Product: Debt collection — Other debt
Issue: Written notification about debt — Didn't receive notice of right to dispute
Company: HW Holding, Inc

Complaint:
To whom it may concern ; Id like to file a complaint against a previous property manager that reported a wrongful debt to an out-of-state collection agency. 

Ive disputed the validity of this debt with both the previous property manager and debt collection agency. Neither have made any attempt to discuss the validity of this debt with us as of this day, XX/XX/XXXX. 

My wife and I signed a XXXX year lease agreement on XX/XX/XXXX. The Property manager emailed us XX/XX/XXXX, about the homeowners intent to sell the property that we were renting, and planned on renting through our lease agreement, which was scheduled to expire on XX/XX/XXXX. This came as a surprise to us given the fact that we were only 4 months into our lease. I asked that the property manager ask the owner of the property to please reconsider either not selling the home or allowing my family the option to break the lease so that we could secure more permanent living arrangements before going into the fall and winter months, as these would be difficult times of year to be moving because of weather, and would also interfere with my kids going to school in their district. 
She responded on XX/XX/XXXX, that the homeowner would not allow us to break our lease because quote The owner is dependent on the rental income from the lease to pay his mortgage. I wrote back on XX/XX/XXXX, explaining that constant interruptions by prospective buyers and realtors and our need to vacate during showings was a real inconvenience for us because my wife worked from home, and we had small children in the home. I asked again, to please allow us to break our lease agreement so that we could make permanent living arrangements. She responded on XX/XX/XXXX that the homeowner had no intention in allowing us to break our lease agreement. I responded to her that we would be vacating the property on XX/XX/XXXX. I explained that due to a small inventory of homes in the area that this needed to be done so that I could secure a home in the district and keep my kids in school. 
I received move-out instructions from the property manager on XX/XX/XXXX. I followed all procedures described within the move-out instructions, and left the home in satisfactory condition on XX/XX/XXXX. The property manager kept our deposit of {$1600.00}. 
I did not hear back from our property manager, and therefore assumed that there were no outstanding debts owed. That was until I was contacted by a debt collection agency in XXXX of XXXX. This was a month after I suffered from a severe XXXX. The debt collection agency was hired by the property manager to collect a debt that I knew nothing about. There were absolutely no attempts to contact me or my wife prior to reporting this debt to a collection agency. This collection has had a major impact on both my wifes and my credit reports. As of today my wife and I have had a very difficult time securing credit, mortgages, and rentals as a result of this one and ONLY invalid collection. 
I really hope you can help remove this collection from our credit reports, as it has absolutely no grounds or merit. 

Please be advised that I am XXXX, and due to my past XXXX, and XXXX from them, I hadnt had the wherewithal to address this matter sooner. But given how much this single collection has impacted our lives, I feel that it needs to be resolved once and for all. 
Given the Nevada Statutes regarding leases, and the way our previous property manager went about handling this whole situation, I feel we have been wronged, and only want what is right.

Company response to consumer: Closed with explanation