Consumer complaint received 2020-11-30
Product: Vehicle loan or lease — Loan
Issue: Managing the loan or lease — Problem with the interest rate
Company: Harley Davidson Financial Services Inc

Complaint:
In XXXX of XX/XX/XXXX I, XXXX XXXX went into Harley XX/XX/XXXX Located at XXXX XXXX XXXX, XXXX XXXX, XX/XX/XXXX XXXX. I rode up to Harley on a XXXX XXXX with my XXXX, XXXX XXXX. We went to XXXX to look at Motorcycles. My Fiance and I thought about trading in our XXXX XXXX to purchase a XX/XX/XXXX XXXX XXXX. We left that day with the new XXXX XXXX, but boy was it the WORST Decision we ever made. We were both very young and conned into a Loan at a WHOOPING 22.99 % Interest Rate. Fast Forward to the Present Time, we Owe more now than we did when we Purchased the bike in 2017. When we talk about how XX/XX/XXXX we were when we bought the bike, and talk to other consumers, we realized how bad we were misformed and lied to about our interest rate, monthly payment, and the strategies they used to get us financed into buying this motorcycle. Once we realized how XX/XX/XXXXwe were with a XX/XX/XXXX monthly Payment PLUS a 22.99 interest rate all we could do is pay it each month. We have paid Harley Finacial MORE than what the bike is actually worth. We even Offered to pay them XXXX to settle out the loan and explain how we were lied to and conned, They do not care at all. They rather come and repossess the bike rather than working with us during covid and taking the XXXX we offered. We called and called and called, and told them we were lied to on our Contract. The Saleswoman at the time told us that after 30 days we would have been able to REFINANCE the loan through Harley Financial, Which was not true because Harley Finacial does not refinance, We were never sat down to read over the contract we were just told YOU ARE APPROVED, you'll just have to lower the payment in 30 days. We have paid over a three year period a total of almost XX/XX/XXXX THOUSAND in Interest. and STILL, owe XXXX on the bike! When we traded in our XXXX XXXX we were told, that XXXX would be put towards our loan as well. WELL, they lied again and our loan amount on the paperwork was for XXXX. We never agreed on XXXX. Harley Charged out paperwork as a total amount due to Harley was XXXX. We financed XXXX. They XX/XX/XXXXus everywhere they could. 
WELL, when we brought our Contract to a lawyer he informed us that Harley actually added Warranties, and our XXXX was never put towards our principal. We have a month, after month, tried to pay this motorcycle down but CAN NOT because of the interest rate. We are unable to buy a home, and Harley Financial told us this loan is like a home loan, it's an interest loan, The girl on the phone said the loan was similar to a Home loan and we HAD to pay the Full XXXX ( we have XXXX ) They have already made XXXX off us, plus fees, plus stress PLUS the XXXX we offered. We were FRAUDENTLY put into a loan, Have EXTENSIVELY tried to work with Harley Financial and all they have been is RUDE, Arrogant, and told us the only way to help us is to file Bankruptcy. We have also found out this has also happened to other fellow Bike riders. WE NEED HELP

Company response to consumer: Closed with explanation