Consumer complaint received 2022-08-31
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement — Credit card company isn't resolving a dispute about a purchase on your statement
Company: WELLS FARGO & COMPANY

Complaint:
XXXX XXXX XXXX  and Wells Fargo I had agreed to 2 2hour sessions in the XXXX XXXX. Each at {$1300.00} plus tip. The merchant charged me 3 times. Twice for {$1300.00} plus tip and once for {$3200.00} The girl working the register ( XXXX XXXX XXXX  rung me up for my first 2 hours at the beginning of the session. I signed and closed out. Then she came back after those 2 hours were over and asked if I wanted to buy another 2 hour session. I said yes. So she rung me up again and I signed and closed out. This is when the scam starts. She came back a little later and told me that the bank was declining my payments and she needed another card. So I gave her a different card but that was also declined. At this point they are playing musical cards with me. She told me to give her my phone so she can respond to the bank via text and authorize the transaction. I didnt give her the phone but I needed to pay still so I responded yes. Then she came back with another receipt I had to sign for both 2 hour sessions ( 4 hours ). After the 4 hours I went to the bar and bought a water to tip the bartender and left around XXXX XXXX XXXX have a copy of the XXXX receipt showing what time I left and how it was physically impossible for me to be at the club for 8 hours worth of XXXX XXXX. 

I called the club on XX/XX/XXXX at XXXX XXXX and I told the girl working they scammed me. She defended the club and we discussed the charges and what I had received. She confirmed that the XXXX XXXX was {$1300.00} for XXXX hours. So I said if it isnt a scam than it is a double charge. She told me I would have to call back when the accountant was in. I spoke to the accountant and told her what happened and she said the GM, XXXX, would pull the receipts and get back to me. 

I waited a few days and I finally got a hold of the gm. He is now claiming they were charging {$1300.00} an hour for the XXXX XXXX and not for 2 hours. I asked if this was the case, why I was charged for 1 hour increments before the first 2 hour session, then charged for 1 hour for the 2nd 2 hour session and then again for just 2 hours. It would make a lot more sense to charge for 2 hours before the time starts, come back after the time ends, see if customer wants another 2 hours, then charge them for that 2 hours ( This is how it actually happened until my card was declined ). He had no explanation. He was just accusing me of being drunk and spending too much money. I didnt have a drink once I entered the club. I drank none of the alcohol provided to me in the XXXX XXXX I was sobering up as the night went on. I asked if the girl still works there and he said yes her name was XXXX. She told me her name was XXXX. I dont know if XXXX is a real name or another stage name. 

The girl was trying to hustle all night. Things like telling me I messed up her new nails and had to do something to fix it. The 2nd 2 hour session was just her complaining the whole time I wouldnt agree to a 3rd 2 hour session. 

I have been trying to dispute this with my credit card company ( wells fargo ) for months now but they've been absolutely no help. I'm just continually being transferred from person to person and it seems no one knows how to help, who can help, or just how to do their job.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation