Consumer complaint received 2021-07-14
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Closing your account — Company closed your account
Company: CITIBANK, N.A.

Complaint:
XXXX Last month Citibank cancelled my credit card ending in XXXX without notice, giving lack of use as the reason. I have had this card for XXXX years, and have possessed my still active citi/Costco card for five years. 

I know they are legally able to do this, but I consider it to be very arrogant, disrespectful and counterproductive. I sent an email to this effect to Citibank XXXX XXXX XXXX ( below ) and received a dismissive reply from Your Citi Executive Response Team. ( attached ) I understand that many other customers have had a similar experience. 

I do not plan any further contact with Citibank about this issue, but I do plan to fulfill my promise to them to take every opportunity to tell others of my experiences with Citibank Thank you. 

XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX >>>>> EMAIL TO CITIBANK XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXXXXXX XXXX  To : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Citibank , N.A . 

Dear XXXX XXXX, I am writing to inform you of Citibanks unwarranted action against me in cancelling without notice my credit card ending in XXXX. 

I understand it is Citibanks right to do this under the existing contract terms. However, it is very rude and disrespectful to do so to a long standing customer without any notice whatsoever and without a compelling reason. The representative I spoke with claimed Citibank sent me a letter warning that my card would be cancelled if I did not use it. I told him, and I can assure you, that I never received such a letter, nor did I receive any such text or email from Citibank. The first I knew of this action was an email Citibank sent me on XX/XX/XXXX informing me that my card had already been cancelled. 

The Citibank representative asked for my annual income in order to apply to have the card reinstated, presumably. I told him, but there is little chance my application was given serious consideration. Despite my having excellent credit, this application was denied. 

As of last week, my credit utilization rate was about 15 % ( now excluding my cancelled citibank credit card ending in XXXX ), whereas less than 30 % is considered good. 

Our annual income is {$140000.00}. Our net worth is over {$3.00} XXXX, of which over 40 % consists of liquid financial assets. Our only debts which are not paid off every month are a credit card balance of {$14000.00} and a HELOC of {$100000.00}. We paid off our mortgage in early XXXX. 

I am very responsive to promotions and incentives offered by other credit card companies to induce me to use their cards. It is strange and counterproductive that Citibank did not take this approach. 

Citibanks behavior toward me is egregious and demands an apology and admission of wrongdoing. Barring this, I can promise that in the future I will take every opportunity to tell others of my experiences with Citibank. 

Sincerely yours, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX XXXX XXXX ***** From Citibanks Mission statement : If we fall short, we will take decisive action and learn from our experience. 
>>>>>

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation