Consumer complaint received 2019-05-07
Product: Credit card or prepaid card — General-purpose credit card or charge card
Issue: Other features, terms, or problems — Other problem
Company: JPMORGAN CHASE & CO.

Complaint:
In early XXXX my card were shut down of XXXX I wrote this letter but then I was just told to wait for 30 days To Whom it May Concern Recently all three of my credit cards were shut down by Chase due to too many requests for credit or review of credit and not enough credit information on file with the findings from XXXX. 



Too many requests for credit or review of credit Three of the inquiries were not me ( XXXX, XXXX and XXXX ). I have contacted XXXX, XXXX, and XXXX to have these inquiries removed, as well as filed a police report concerning identity theft. I have contacted all of the creditors involved and had them pull the applications on their end as well. 



Not enough credit information on file When I asked a Chase customer service representative to provide more clarification on this I was asked why didn't you open a line credit before XXXX when you were more than able too. Prior to XXXX I did not have a bank account with Chase. I waited until I had a steady job to start my line of credit responsibly. 



Being guided by a Chase banker I was told that it is never too late to start building credit. At the time I was an authorized user on several credit cards. I was advised by Chase bankers to open a Chase Freedom card, and later a Chase Sapphire card, both of which I was approved for. After accumulating some debt, a Chase banker encouraged me to open a Slate card to do a balance transfer ( which was later denied ). 



I followed the guidance of the staff and bank I trusted to build my credit with. I have never missed a payment and I always pay well above the minimum to minimize my debt as much as possible. 



In regards to my payment activity card ending in XXXX the minimum payment is {$56.00}. I have paid well above the minimum multiple times in amounts as high as {$1600.00}. Card ending in XXXX the minimum payment is {$79.00}, and I have been applying no less than {$120.00} per month to the debt. In the past two months I have paid {$1000.00} each month. Card ending in XXXX the minimum payment is {$25.00}, of which I have paid increments of {$100.00}, {$600.00}, and {$200.00} recently. At the current rate, I plan to repay each card in its entirety within the next four months. These are not the patterns of a high risk individual. I believe that my credit usage is actually lower than XXXX  reports. XXXX  also reported that with my credit score and payment history I have only an 8 % risk of becoming delinquent in the future. 



I have been a loyal Chase customer, and have been diligent and responsible with my finances. I have fixed the anomalies and am requesting a second review to restore all three of my credit card accounts. Thank you for you time and consideration. 



After this my cards were reinstated but I was forced to use my points. After I contacted all the credit bureaus got my police report. Clearing me of all the inquires I didn't do. 




On XX/XX/XXXX I sent this correspondence by email and received a response. 

Hello We understand your concern about your account and will be more than happy to help you. 

I have forwarded your message to the appropriate department for review and you should receive a response within six business days. 

If you require immediate assistance, please contact the number listed below and either myself, or one of my colleagues will be able to assist you. For your convenience, we are available to assist you 24 hours a day. 

We appreciate your business and thank you for choosing Chase. 

Thank you, Ratish Chase Email Servicing XXXX Original Message Follows : -- -- -- -- -- -- -- -- -- -- -- -- XXXX To Whom It May Concern, Recently my card were closed do to too many Inquires which weren't done by me. Later it was rectified through a very stressful month of calling creditors, credit reporting agencies and living off my debit card only. I had to postpone my plans to move across the country, start school and traveling for family events. I was forced to use the points before my second review was started or else they would expire. This was upsetting to say the least I saved those point for flights and planned out my travels. I am grateful that my cards were reinstated it still took a toll the prices of the flights have risen in price now i have to re-plan and restart my plans. At this point I have none of the points I strategized with. I was wondering if it would be possible to get double or even triple XXXX points as compensation for the stress me an my family were put through.Also so I can get the flights and get back on track with my original plans Chase has been an upstanding financial institution I opened my first credit card and have been a loyal customer since XXXX. The situation is dire, it has left me with an uneasy feeling. 

I would appreciate any form of communication to help rectify this matter my number is xxxxxor or email xxxxxx Warm Regards This was the response I received a month later Hello We realize this is important to you and are sorry for the inconvenience this may have caused you. 

XXXX I certainly understand your concern, I know this is frustrating that you account was closed. I am glad that we were able to reinstate your account. 

Regrettably we are unable to award compensation because your account was closed and reinstated. I know this is not the outcome you expected. I apologize for any inconvenience this has caused. 

We understand this is important to you and thank you for your patience. We value your relationship with us. 

Thank you for choosing Chase. 

XXXX Chase Email Servicing

Company response to consumer: Closed with explanation