Consumer complaint received 2017-06-07
Product: Checking or savings account — Other banking product or service
Issue: Problem caused by your funds being low — Overdrafts and overdraft fees
Company: BBVA FINANCIAL CORPORATION

Complaint:
BBVA has refused to refund, credit back {$96.00} in overdraft fees for 2 unauthorized transactions that were only pending on XXXX XXXX, XXXX for {$17.00} and {$19.00} but BBVA had already charged me {$32.00} dated for XXXX XXXX, XXXX when it was XXXX XXXX, XXXX ( they did n't know if it would clear or what they already had charged me {$32.00} and the date for the fee was XXXX XXXX, XXXX when it was still XXXX XXXX, XXXX ) for the transaction that was only pending I did send then an email to tell them the transactions for {$17.00} and {$19.00} was unauthorized and that will fall off or be refunded, credited back to my account and both transactions were credited back on XXXX XXXX for {$17.00} and {$19.00} total amount {$36.00}. When the transactions for {$7.00} did on XXXX XXXX, {$4.00} on XXXX XXXX and {$6.00} did on XXXX XXXX, XXXX all would have cleared if the money was in my account when the unauthorized transactions for ( {$17.00} & {$19.00} ) became pending on XXXX XXXX, XXXX on XXXX XXXX, XXXX I was charged {$32.00} already and it was dated for XXXX XXXX, XXXX and it was XXXX XXXX, XXXX which took more money out of my account that caused my balance to not cover the transactions for {$7.00}, {$4.00}, {$6.00} that were done from XXXX XXXX to XXXX XXXX, XXXX to bounce. I called the company they said those funds will be credited back to my account ASAP sorry for the mistake and they were on XXXX XXXX, XXXX that means that when the items from XXXX XXXX to XXXX XXXX I had the funds in my bank for these items that total {$17.00} would have and should have cleared, that money was put back into my account. BBVA has refused to refund {$96.00} in overdraft fees because they want to charge me OVERDRAFTS FEE 'S for Nothing you cant charge me fee 's if I had the money in the bank you just ca n't take my money just because funds were taken out of my account unauthorized and when that problem has been corrected BBVA wants to still keep and hold on to all of the money they have STOLEN from you cant do that BBVA refund {$96.00} for 3 overdraft fees that came from 2 Unauthorized transactions that was refunded back to my account So, Tell Me BBVA Why Is It That You Feel You Can Keep {$96.00} Of My Money That You Took For 2 Items That Was Unauthorized Transactions That Has Been Credited Back To My Account Which Did Show That If These 2-Unauthorized Transactions Were n't Taken Out Of My Account The Funds Would Have Been In My Account For The 3-Items for {$7.00}, {$4.00} and {$6.00} to clear if these fees were never placed on hold for pending charges it Would & will show the funds were in the account for these items to clear. BBVA has no right to charge me 3 {$32.00} overdraft fees for what now? And what is the reason now BBVA is refusing to refund my money this is Fraud what they are doing and BBVA has been doing this to all of there customers and this is wrong they are just taken customers money for No Reason! So, I want to know what & why they are refusing to return my money ... the money has been returned back to my account which showed the money was in the bank so Why Is BBVA Still Telling me to go get the money from the company??? Fraud, Stealing is what BBVA is doing you can only charge me if I did n't have the funds and that has been shown I had the money now BBVA has to correct the problem on they end which they refuse to do. It is no other reason you can keep 3 overdraft fees for {$32.00} total amount {$96.00} Refund Money ASAP Today ...,

Company response to consumer: Closed with monetary relief