Consumer complaint received 2016-02-05
Product: Student loan — Non-federal student loan
Issue: Can't repay my loan — Can't get flexible payment options
Company: South Carolina Student Loan Corp

Complaint:
I was called by the South Carolina Student Loan in XXXX, SC XX/XX/XXXX. The representative name was XXXX. When we talked XX/XX/XXXX, I stated to her that I had a lawyer that was consolidating all of my loans ( private and federal ) no where in the conversation did she state that private loans could not be consolidated. My lawyer had told me prior to me and her talking that private loan companies will tell you that because it is more work to consolidate private loans than federal loans. Nevertheless, when XXXX and I talked, I stated that I would TRY and make a payment on XX/XX/<YYYY> of {$44.00} until my lawyer gets all my consolidation paper done. She said okay and that was the end of the conversation. So today ( XXXX XXXX, 2016 ) XXXX calls again and said that I did n't make a payment on XXXX XXXX and I needed to make a payment today. I told her I did n't have the money to make the payment today and she went in defense mood after that. She became very argumentative. I reminded her that I told her in our previous conversation that all my loans were getting consolidated. She then stated that private loans could not get consolidated and she told me that in the previous conversation over the phone. I said no ma'am you did n't and I even recommended her to pull the phone call because all calls are recorded. She dismiss what I said saying no she told me in the previous conversation about all of that and I needed to make a payment today. Do to the fact that I will not go back and forth with a representative that is suppose to be acting in a professional manner at all times, I then told her I wanted to talk to someone else over her to resolve the issue. At first she told me that her supervisor was not in and I had to wait until they called me back and I did not accept that because I know there is a supervisor over you that is working today. She then put me on hold and transferred me to some one that said he was the vice president. So when he ask me what was wrong I asked did she not tell you but I would be happy to tell you what is going on and why I want to complain and speak with someone else. He interrupted me in the middle of my sentence stated that I was calling him a liar because I said she had told him was the issue was. I said no but he became very argumentative towards me also. When I got a chance to talk I tried telling him what the issue was but he was n't trying to here it he said it was in the notes what she said and I then asked for the call to be pulled because I would like to hear it and he continued to not listen to what I had to say. Now, I it was in the notes why did n't the rep tell me this her self instead of fussing a me telling me she know what she said. He continue to get loud with me stating it was in the notes and I 'm saying no sir it is not. Then he hangs up in my face. I was not asked when could I make the payment nor was the issue taken care of. Not that I 'm not trying to pay, I just recently made a payment on XXXX XXXX of {$130.00} and I was not able to do the other payment that I said would TRY to make. I feel I was not heard on this call and my considerations was not taken in to count.

Company public response: Company chooses not to provide a public response
Company response to consumer: Closed with explanation