Consumer complaint received 2023-01-14
Product: Checking or savings account 
Sub-product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-issue: Can't stop withdrawals from your account
Company: JPMORGAN CHASE & CO.
State: IL
Tags: Servicemember

Complaint:
On XX/XX/2022 I attempted a purchase with XXXX XXXX but it didnt work, according to them so I contacted chase for a reversal of the transaction so that I could try again. Once the funds were available again XX/XX/2022 I paid funded XXXX  from my XXXX XXXX  account and on XX/XX/2022 was granted access to my new account with funded next that I still have access to. There is absolutely XXXX proof that XXXX XXXX gave me access to any accounts before XXXX XXXX when I paid from my XXXX XXXX  account the fee of {>= $1,000,000} XXXX which at that time was {$290.00} USD ( the fee for the XXXX funded account. 

Early XXXX chase reversed the payment ( {$290.00} ) again and sent the funds back to XXXX XXXX  although I had already paid XXXX XXXXXXXX  from an alternate bank account ( XXXX ) and sent JP Money Chase ample proof showing funded next said they never once received my chase payment and didnt XXXX me ANY account until XXXX XXXX when I paid from a different bank. There is no proof that I was given any service for my payment of {$290.00} USD from my JP Morgan Chase checking account on XXXX XXXX not the day I was mailed them to inquire why I didnt have an account yet XXXX XXXX and still messaging them today XXXX XXXX for a refund, from XX/XX/XXXX payment/ Chase reversal. 

However, they had received BOTH payments and would not refund EITHER claiming it was because I had opened a claim with my bank ( JP Morgan Chase ) as if I was wrong to do so but note that I did not open a second claim with my XXXX XXXX  account as that day, the payment went through promptly and I had access to my XXXX funded account almost instantly. I want a refund for my money ( {$290.00} ) and I will not settle for less than that seeing they took XXXX payments from me yet only provided me XXXX account from the XX/XX/XXXX payment ) my time XXXX is the same as XXXX so note that and do not allow them to use any loopholes with time zones to avoid accounts for their theft AND I have proof that they did all of these things while saying they never once received the first payment from my chase account and even with all of the faxes and phone calls with chase, they have yet again as of XX/XX/XXXX sent funded next money from my bank account as if they were honest with me the first email I sent inquiring where the XXXX funded account was. 

This is so wrong and heartbreaking so please help me recover my {$290.00} dollars from JP Morgan Chase and I have the emails, fax records and call records as well as ask you to ensure this claim is handled by humans and not bots as funded next does. I also have proof that they didnt disclose that my account XXXX was a bot before I signed up and today, XXXX XXXX I asked for my account XXXX to assist me with my refund and again, havent received any response or assistance. I also have the emails from funded next, verifying everything Ive stated above as well as a closed claim from Chase resulting in no true or worthy resolution for me.

Company response to consumer: Closed with explanation