Consumer complaint received 2022-11-08
Product: Checking or savings account 
Sub-product: Other banking product or service
Issue: Closing an account
Sub-issue: Funds not received from closed account
Company: MIDFIRST BANK
State: OK

Complaint:
XX/XX/2022, started a request for service treasury management and lock box account to be added to my commercial account which questing wasn't a great idea XXXX XXXX discriminated against by stand-in supervisor XXXX XXXX today she hung up on me after I called to see where my check was from the forced closed account that happen few weeks prior because of my XXXX XXXXXXXXXXXX XXXX XXXXXXXX status I believe we live in a world where you can't ask for public services if your certain XXXX aka race I asked. for treasury management services and lock box service for my business needed XXXX XXXX took it personal that I requested these services I was told by her that I had to make an appointment to add these services it couldn't just be done like that so she referred me after long questionnaire. sent. a email request XXXX XXXX Over Treasury management would be the person. to return my request it wouldn't be today she stated I told her I was visiting for few days needed to have services added before I left I was told by her it was a mobile service however she rubbed me wrong so I called the corporate office to request the services myself for reassurance the next day XXXX XXXX Called me we spoke over the services the was XX/XX/2022 she asked and sent email for services requested ... ..so from here to the XXXX of XXXX. my account was being shut down for whatever reason after requesting Public Services offered to business owners that was sent to my email Fast forward to today XXXX XXXX no funds refunded yet that was remains in the account so I called no notes on the account. Just business reasons ok looking for my funds to have been sent they said the account was closing the XXXX account closed check is cut that day its been three weeks plus I get back to XXXX XXXX supervisor on XXXX XXXX and spoke will XXXX delightful she was but XXXX XXXX Gets on the line states and I Quote " This is XXXX XXXX XXXX XXXX I remember and have all the details of your account you should be or should have received a letter stating our account is being closed for business reasons Im unsure when but that check should be out within 30days ME Quoted how many people do you deal with daily to remember my situation she stated : because the services you asked for and I had to have XXXX contact you But anyways your account is closed it seem as if there is discriminated against me and my business needs never have I done anything wrong which was told to me numerous conversation the day my account closed I called other locations and corporate office in XXXX I told XXXX XXXX XXXX that I knew she was the reason why my account was closed she yelled and hung up slamming the phone down as we spoke ending the call which results in the these results Unsure if XXXX XXXX Powered company. does business this way Not touching bases on How XXXX XXXX XXXX Stated she couldn't start me with the exact type I wanted due to credit etc but had even took me threw the proper steps to obtain the account mean run my credit etc. to deny me the service amount prior to proper step taken to do so its just a lot of Questionable things going on at this banking location now I've never had this type of service prior to dealing with XXXX XXXX  or XXXX XXXX so just appalled of there action and just want the public to see how the CONSUMER is treated still no check that she entire point of this kick me to the club. and I call and the account was just closed yesterday XX/XX/2022 so account was frozen XX/XX/XXXX. no reason. then I order my fund to be sent to a mailing address. they update my account address as I moved. which wasn't what I asked for then I received that letter 3 times one at my home and twice to my business location and no check now the account is closed XXXX XXXX never returned my call or emails anymore after offering there services I believe its because XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I wouldn't want anyone treated this way truth is truth.

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation