Consumer complaint received 2022-08-03
Product: Checking or savings account 
Sub-product: Checking account
Issue: Managing an account
Sub-issue: Banking errors
Company: Paypal Holdings, Inc
State: VT

Complaint:
I had my paycheck direct deposited and it went into the wrong account. As instructed by venmo I paid to have the deposit recalled and they refused the recall stating that that account did not allow a h transactions. I have forwarded some of the messages sent to the pay company ( XXXX XXXX ) they are the payroll company that direct deposits my paychecks into my venmo account. I am sure mistakes have been made where the account number was wrong and it had been handled very poorly by venmo and they are refusing to give me my funds that are clearly in the wrong account. It has been since XX/XX/XXXX that I have been dealing with this with no results and truthfully this is my paycheck I have been counting on. Below you will clearly see the account number my check went into and my account number. 

Thank You XXXX XXXX ( XXXX XXXX XXXX, Transitional Services ) This is the lady in charge at XXXX XXXX the payroll company XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX 



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From : XXXX XXXX Sent : Tuesday, XX/XX/XXXX XXXX PM To : XXXX XXXX XXXX Subject : Re : XXXX XXXX XXXX XXXX XX/XX/XXXX. 


On XX/XX/XXXX, at XXXX AM, XXXX XXXX XXXX wrote : We are still trying to track down a direct deposit sent to an incorrect Venmo account. XXXX XXXX had a direct deposit issued in the amount of {$620.00} for an effective date of XX/XX/XXXX sent to an incorrect Venmo account of XXXX, the account number should have been XXXX. XXXX and her employer have been trying since then to find where Venmo posted this direct deposit. They were told to send a reversal thru ACH to get the funds back, so we did that on XX/XX/XXXX and the entry was returned because the account does not allow debit ACH transactions. So, Venmo still has the funds, but the employee does not. We need the original transaction returned thru the ACH process or have the funds moved from the account ending in XXXX to the account ending in XXXX. I am providing the information requested by Venmo so that an Account Specialist can start an investigation, please let us know as soon as possible where the funds are and what Venmo is going to do to correct this. Venmo must have a process in place when funds are sent to an incorrect account. 

1. Amount of the Direct Deposit- {$620.00} 2. The date the Direct Deposit was sent - Effective date of the deposit was XX/XX/XXXX 3. The name of the issuer ( employer, benefits provider, etc. ) - XXXX XXXX XXXX XXXX ( employer ) 4. A trace number provided by the issuer- Trace # XXXX Thanks! 
XXXX XXXX XXXX XXXX, Transitional Services O ( XXXX ) XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX  XXXX XXXX XXXX XXXX XXXX, Set & Engage. 



CONFIDENTIALITY NOTICE : This information may contain confidential and/or privileged material and is only transmitted for the intended recipient. Any review, re-transmission, conversion or hard copy, copying, reproduction, circulation, publication, dissemination, or other use of, or taking of any action, or omission to take action, and reliance upon this information by persons or entities other than the intended recipient will be enforced by all legal means, including action for damages. If you receive this message in error, please contact the sender and delete the material from any computer, Disk drive, diskette, or other storage device or media.

Company response to consumer: Closed with explanation