Consumer complaint received 2019-02-04
Product: Checking or savings account 
Sub-product: Other banking product or service
Issue: Managing an account
Sub-issue: Banking errors
Company: BB&T CORPORATION
State: FL

Complaint:
CFPB response to XX/XX/XXXX Letter XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX XXXX These claims by BBT have been responded to multiple times, BBT continue to delay and sway the facts as to not own up to their mistakes. 
# 1 False Claim We disagree with BBT Bank stating we did not provide any invoices, we in fact did, that is simply not true. 
from : XXXX XXXX XXXX to : '' XXXX, XXXX '' XXXX date : XX/XX/XXXX, XXXX XXXX  subject : Re : Agreements attached mailed-by : XXXX # 2 False Claim BBTs own Section 13e from their Policy : The Bank shall be deemed to have acted in good faith and in accordance with reasonable commercial standards in paying any items forged or altered so cleverly ( as by unauthorized use of a signature. Stamp And facsimile machine or otherwise the unauthorized signature. endorsement. or alteration could not be detected by a reasonable person. 
These altered checks are in fact very visible to the Naked Human Eye! 
# 3 False Claim The fees assessed to the checking accounts were due to BBTs sloppiness and ignoring of our multiple requests to closed the accounts and stop the transactions and fees for multiple months which we have in writing. Not only did BBT falsely and unlawfully charge us fees for their own mistakes, they caused us harm, damages and hardship for reporting to XXXX XXXX for their own errors and mistakes. 
One of many requests in writing : Hello urgent please XXXX XXXX XXXX Tue, XX/XX/XXXX, XXXX XXXX  to XXXX, XXXX return these 3 unauthorized payments and block any future ones from this company, they have been notified multiple times, ty! 
XX/XX/XXXX Debit XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  {$1100.00} XX/XX/XXXX Debit XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  {$1100.00} XX/XX/XXXX Debit XXXX XXXX XXXX   XXXX XXXX XXXX XXXX XXXX XXXX XXXX  {$1100.00} # 4 False BBT still has not forwarded the Statement from XXXX XXXX XXXX despite multiple requests by us and promises by them. What do they have to hide by sending them? This misreporting to the credit bureaus has caused hardship, excess interest and damages and is unlawful per the Fair Credit Reporting Act. 
One of many requests in writing : XXXX XXXX XXXX Sun, XX/XX/XXXX, XXXX XXXX  to BB & T , CEO, XXXX Dear Sir/Madam, I purchased a XXXX XXXX for my Daughter in XXXX and paid it off in full. I am needing an accounting of the detailed payment history, thank you. 

# 5 BBT also promised to do Loan Modifications and interest only for multiple loans, this promises was also not kept We ask, why does BBT continue to penalize us, is it due to our Religious beliefs or the Fact that we have a 100 % female owned business We have contacted law enforcement, multiple State and Federal Agencies and were told that BBT does have responsibility to make restitutions. 
# 6 BBT {$2000.00} was promised to be completed and refunded on a recorded line BB & T Corporation XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NC XXXX Executives CEO : XXXX XXXX XXXX CFO : XXXX XXXX XXXX COO : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX Phone Number : ( XXXX ) XXXX Fax Number : ( XXXX ) XXXX Website : XXXX : XXXX Dear Sir/Madam, We had a very troubling course of events regarding the Stop Payment of ck # XXXX for {$2000.00}. We called XXXX on XXXX XXXX  XX/XX/XXXX ID # XXXX XXXX  Supervisor ID # XXXX XXXX  XX/XX/XXXX XXXX  XXXX XXXX  XX/XX/XXXX XXXX Supervisor XXXX XXXX  XX/XX/XXXX XXXX XXXX XXXX {$2000.00}, # XXXX XX/XX/XXXX XXXX  XXXX XXXX  XX/XX/XXXX opened up a case XXXX XXXX XXXX  XX/XX/XXXX Resolution Reverse Fees and Late Charges, Refund altered Checks, Loan Modifications, XXXX  XXXX XXXX Mis Reporting, Refund {$2000.00} Stop Payment as Promised

Company public response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
Company response to consumer: Closed with explanation