Consumer complaint received 2021-12-13
Product: Credit reporting, credit repair services, or other personal consumer reports 
Sub-product: Credit reporting
Issue: Incorrect information on your report
Sub-issue: Account information incorrect
Company: Shellpoint Partners, LLC
State: CA

Complaint:
Dear CFPB, I have email documents that prove that my Mortgage Lender has " wrongly '' blemished my " Credit Record '' ... .. ( emails can be provided to you upon your request ). 

*** This is my complaint : Around XX/XX/XXXX " Credit Bureau '' disclosed that " Lender had negatively reported on my credit report on XX/XX/XXXX. 
-- -- -- -- -- -- -- -- -- -- -- -- My " Credit Report '' had been reported with " LATE PAYMENTS '' during Covid19 " Mortgage Forbearance '' : XX/XX/XXXX Lender had granted me a Forbearance because of job loss during our Covid19 Pandemic. 
- XXXX had extended my Forbearance till end of XX/XX/XXXX- XX/XX/XXXX = I reported via email to Lender that employment had started now. 
***Please note that Employment had started BEFORE Lender 's Forbearance had ended. 

XX/XX/XXXX Lender responded & told me that my loan was eligible for 4 options : 1... Reinstatement, 2... Replacement, 3 ... Deferment, 4 ... Loan Modification. 

XX/XX/XXXX - I received Lender 's " Streamlined Modification Solicitation Letter '', dated XX/XX/XXXX that I did not understand because it stated information contrary to what I was told by Lender previously...... .When I emailed Lender an inquiry about this letter & Lender instead called me & verbally instructed me to " ignore all their letters '' because the Lender told me that their system would just automatically send those letters out & that the Lender could not stop those letters from getting mailed out to me, so again, the Lender told me to ignore all those letters. 

XX/XX/XXXX - Lender directed me to pay the following THREE consecutive payments below : Payment Due : XX/XX/XXXX - {$1900.00} Payment Due : XX/XX/XXXX - {$1900.00} Payment Due : XX/XX/XXXX - {$1900.00} But instead, I paid the following extra amounts & timely Mortgage payments : 1st payment due XX/XX/XXXX = I fully Paid {$2100.00} on XX/XX/XXXX per my bank record. 
2nd payment due XX/XX/XXXX = I fully Paid {$1900.00} on XX/XX/XXXX per my bank record. 
3rd payment due XX/XX/XXXX = I fully Paid {$1900.00} on XX/XX/XXXX per my bank record. 

Around XX/XX/XXXX - I received the Lender 's Loan Modification package, which I declined before their XX/XX/XXXX deadline. 

Around XX/XX/XXXX Is when I found out that the Lender had negatively reported my credit report, ... .and this is why I felt forced into accepting their Deferral plan ... ... I dont know if the Lender should be obligated to fully explain the full information about their Deferral plan to me before this, ... .so this is very bothersome for me. 

Credit Bureau told me that the Lender had reported XXXX  days late on XXXX, but this is INCORRECT because I have already paid ALL THREE trial payments EARLIER than the Lender had instructed of me. 

The Lender 's negative reporting on my credit score has caused me the problems below : 1. My friend referred an Agent to me so this Agent could help me get a refinance loan... .But now I feel this Agent shows " no interest in working with me because my credit score has now decreased to XXXX. 
2. Because my Credit Score is now XXXX, my Agent told me that my low credit score may make it harder for me to acquire a decent loan with New Lenders for the refinance loan I need. 
3. Ill probably now pay a higher monthly mortgage amount.

4. Ill probably now be forced to pay a higher interest rate with New Lenders.

5. Im losing the good opportunity right now to get a good refinance loan while interest rates are now at it's low. 
6. Im very angry & sleepless nights ... ..etc, etc, Credit Bureau told me that Lenders negative reporting on me " does not make sense '' ... ... Credit Bureau told me that this is what Lender wrote on my credit report : - STATUS : 30 -59 days past due - HISTORY : No late payments *** Please be aware that for the last 35 years since Ive had to pay a home Mortgage loan to ANY LENDER ... ..I have NEVER missed paying a single mortgage payment! ... .and I've NEVER EVEN paid my mortgage payment late ever, until the Covid19 pandemic hit us! 
When I emailed Lender & I asked them Why this Lender had reported negatives on my credit report? 

... ... The Lender simply responded to me via email & told me : ...... quote : There are no late charges on your loan.

The Lender does not seem to want to help me ... ... ... .I 'm angry, and I'm reaching out to you for help ... ... Thank you in advance.

Company public response: Company believes it acted appropriately as authorized by contract or law
Company response to consumer: Closed with explanation