Consumer complaint received 2022-04-14
Product: Checking or savings account 
Sub-product: Checking account
Issue: Opening an account
Sub-issue: Account opened as a result of fraud
Company: JPMORGAN CHASE & CO.
State: CO

Complaint:
On XX/XX/XXXX, I discovered that my identity was stolen. My estranged parents forwarded the documents to my work address. Apparently, around the date of XX/XX/XXXX, someone opened a bank account in my name using an old address, where I have not lived in many years. That outdated address ( where my parents still reside ) is in XXXX Illinois. 
I received further information from the associates at my local Chase Bank branch in XXXX ( who have been very helpful ). That information includes : 1 ) My actual phone number and my actual email address were not used to open the account. 2 ) The account appears to have been opened online by an IP address located in XXXX Illinois. 3 ) Immediately after this checking/debit account was fraudulently opened in my name, XXXX fraudulent checks of {$1000.00} were deposited for a total of {$3000.00}. 4 ) {$1400.00} was then sent via XXXX to other accounts ( {$490.00} on XX/XX/XXXX to XXXX XXXX, {$490.00} on XX/XX/XXXX to XXXX XXXX, {$490.00} on XX/XX/XXXX to XXXX XXXX XXXX XXXX ). 5 ) The fraudulent checks were immediately deemed suspicious and flagged by Chase Bank. 
The account has been closed and I have placed a security freeze on my credit. I am now making a report to the FTC. I am also filing a report with the XXXX Police and the Chase Bank fraud team. The XXXX Police Department has refused to take a report, although they are aware of my parents ' continued harassing behavior and the fact that they have previously tried to sabotage my financial security. In the past, my mother has also purchased a cell phone, set up mileage-plus accounts, and opened a checking account using my name, her name, and her home address. I used to just go along with it, and not stress out about it, under the long-time assumption that my parents would always act in my best interest. I now realize those efforts were in fact ways for my mother to keep tabs on me, improve her own credit after her identity was stolen, and transfer miles to herself and my father after my travels. In short, I now realize that my mother does not reliably act in my best interests. 
Due to their harmful behavior, my parents do not have permission to contact me and have not been given any of my current contact information. However they found my work address online and have been sending correspondence to that address. In XX/XX/XXXX, I emailed them telling them firmly not to contact me, and they continued to do so, so I reported this continued harassment to the police in XX/XX/XXXX. It is possible they are trying to instigate further drama ; it is also possible this is a completely random identity theft. 
I confirm that I have never applied for any Chase Bank account ; I do not have any bank accounts, credit cards, or loans with Chase Bank ; and I did not open the Chase Bank account ending in XXXX last month. I do not know who did open this fraudulent account using my name and that outdated address, but it would not surprise me if my own parents were behind this.

Company response to consumer: Closed with explanation