PART V.1 GAS MARKETERS AND RETAILERS OF ELECTRICITY — STANDARDS AND AUDITS
Licences
88.1 (1) A licence issued under Part IV or V, (a)  shall contain such conditions as may be prescribed by regulation; and (b)  may contain such other conditions provided by an order of the Board or any rule or code issued by the Board. 2010, c. 8, s. 38 (21). Same (2) For the purposes of subsection (1), a regulation may specify criteria, conditions or requirements that must or that may be included as a condition of licence in any licence issued to a gas marketer or a retailer of electricity, including criteria, conditions or requirements relating to the following: 1.  The operations, management and business practices of a gas marketer or retailer of electricity, including but not limited to the conduct of employees, agents or third parties acting on behalf of the gas marketer or retailer of electricity. 2.  The activities, conduct or practices that must, may or may not be undertaken by the gas marketer or retailer of electricity, its employees, agents or third parties acting on behalf of the gas marketer or retailer of electricity. 3.  The establishment of an assurance fund within each gas marketer or retailer of electricity, including, i.  criteria and requirements as to the amount that the gas marketer or retailer of electricity is required to maintain in the fund or a method for determining the amount, and ii.  the circumstances governing how the amount is to be contributed to the fund by the gas marketer or retailer of electricity and the times at which and the circumstances under which contributions are to be made and the amount is to be maintained. 4.  Standards that are required to be met by a gas marketer or a retailer of electricity or its employees, agents or third parties acting on behalf of the gas marketer or retailer of electricity, including standards related to, i.  education, training, certifications and communications, ii.  business practices, iii.  performance standards, iv.  background verifications and assessments as required under paragraph 7, v.  record keeping, vi.  contracting, including standards related to contracting with prescribed consumers or prescribed classes of consumers, and vii.  such other matters as may be prescribed by regulation. 5.  Information that is to be provided orally or in writing by a gas marketer or retailer of electricity or its employees, agents or third parties acting on its behalf to a consumer or a member of a class of consumers prescribed by regulation, the Board, the Ministry or to such other person or entity as may be prescribed by regulation and the circumstances in which the information must be provided and the time or times within which such information must be provided. 6.  Identification, including criteria or requirements related to the identification credentials or badges or other forms of identification provided to the employees, agents or third parties acting on behalf of the gas marketer or retailer of electricity. 7.  Background verification and assessment of the employees, agents or third parties acting on behalf of the gas marketer or retailer of electricity, including the requirement to establish a process or processes to conduct the verifications and assessments and the criteria and requirements for the time or times at which the verification and assessments must be performed. 8.  The establishment of processes related to employees, agents or third parties acting on behalf of the gas marketer or retailer of electricity, including the prescribing of conditions, requirements or criteria to be met by such processes, for the following activities: i.  Business related activities, including, A.  licensing, including renewal, suspension and cancellation of licences, B.  bonding and insurance, C.  examination for prescribed credentials, certificates, accreditations or designations, D.  creation of codes of conduct, best practices and policies, E.  requirements in relation to independence from or permissible investment in or association with a gas marketer or retailer of electricity or another licensee, and F.  such other matters as may be prescribed by regulation. ii.  The conduct of activities referred to in this section in relation to each of the employees, agents or third parties acting on behalf of the gas marketer or retailer of electricity at such times as may be prescribed by regulation. iii.  Ensuring that the employees, agents or third parties acting on behalf of the gas marketer or retailer of electricity adhere to the processes referred to in this section and, in particular, obtain any prescribed credentials. 9.  Requirements or provisions that must be included in any arrangements or agreements relating to retailing of electricity or gas marketing in Ontario, including arrangements or agreements relating to retailing of electricity or gas marketing to consumers or to classes of consumers prescribed by regulation.  Such requirements or provisions may be general or specific in nature. 2010, c. 8, s. 38 (21). Section Amendments with date in force (d/m/y) 2002, c. 1, Sched. B, s. 11 - 01/07/2002 2010, c. 8, s. 38 (21) - 01/01/2011