Scope (filter)
Variable
(60) (61) (62) (63)
buying e-mail as a cloud computing service buying office software (such as word processors or spreadsheets) as a cloud computing service buying finance or accounting software applications as a cloud computing service buying Enterprise Resource Planning (ERP) software applications as a cloud computing service buying Customer Relationship Management (CRM) software applications as a cloud computing service buying security software applications (such as antivirus program, network access control) as cloud computing service buying hosting the enterprise’s database(s) as a cloud computing service buying storage of files as a cloud computing service buying computing power to run the enterprise’s own software as a cloud computing service buying computing platform providing a hosted environment for application development, testing or deployment (such as reusable software modules, application programming interfaces (APIs)) as a cloud computing service
Official Journal of the European Union
(x) for enterprises using Artificial Intelligence tech­ (64) use of Artificial Intelligence technologies for marketing or sales (such as customer profiling, price nologies, referring specifically to mandatory optimisation, personalised marketing offers, market analysis based on machine learning, chatbots based on variables (21) to (27), purpose of use: natural language processing for customer support, autonomous robots for orders processing) (65) use of Artificial Intelligence technologies for production or service processes (such as predictive maintenance or process optimization based on machine learning, tools to classify products or find defects in products based on computer vision, autonomous drones for production surveillance, security or inspection tasks, assembly works performed by autonomous robots) (66) use of Artificial Intelligence technologies for organisation of business administration processes or management (such as business virtual assistants based on machine learning and/or natural language processing (for example for document drafting), data analysis or strategic decision making based on machine learning (for example risk assessment), planning or business forecasting based on machine learning, human resources management based on machine learning or natural language processing (for example candidates pre-selection screening, employee profiling or performance analysis) (67) use of Artificial Intelligence technologies for logistics (such as autonomous robots for pick-and-pack solutions in warehouses for parcel shipping, tracing, distribution or sorting, route optimization based on machine learning) (68) use of Artificial Intelligence technologies for ICT security (such as face recognition based on computer vision for authentication of ICT users, detection and prevention of cyber-attacks based on machine learning)
EN
(ix) for enterprises buying cloud computing ser­ (54) vices used over the internet: (55) (56) (57) (58) (59)
2.8.2022
Mandatory/ optional
L 202/23