Title: Ask Veterans Act
Policy area: Armed Forces and National Security

Summary:
Ask Veterans Act
This bill directs the Department of Veterans Affairs (VA) to contract with an experienced nongovernment entity to conduct an annual survey to determine the experiences of veterans in obtaining hospital care and medical services at each VA medical facility. Such surveys must be conducted over a five-year period, and the VA shall make the results publicly available on its website.

[Congressional Bills 116th Congress]
[From the U.S. Government Publishing Office]
[H.R. 8269 Introduced in House (IH)]

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116th CONGRESS
  2d Session
                                H. R. 8269

 To direct the Secretary of Veterans Affairs to conduct annual surveys 
of veterans on experiences obtaining hospital care and medical services 
from medical facilities of the Department of Veterans Affairs, and for 
                            other purposes.


_______________________________________________________________________


                    IN THE HOUSE OF REPRESENTATIVES

                           September 16, 2020

 Ms. Escobar introduced the following bill; which was referred to the 
                     Committee on Veterans' Affairs

_______________________________________________________________________

                                 A BILL


 
 To direct the Secretary of Veterans Affairs to conduct annual surveys 
of veterans on experiences obtaining hospital care and medical services 
from medical facilities of the Department of Veterans Affairs, and for 
                            other purposes.

    Be it enacted by the Senate and House of Representatives of the 
United States of America in Congress assembled,

SECTION 1. SHORT TITLE.

    This Act may be cited as the ``Ask Veterans Act''.

SEC. 2. SURVEY OF VETERANS' EXPERIENCES WITH DEPARTMENT OF VETERANS 
              AFFAIRS MEDICAL CARE.

    (a) In General.--The Secretary of Veterans Affairs shall seek to 
enter into a contract with a non-government entity with significant 
experience conducting scientifically verifiable surveys and research to 
conduct an annual survey of a statistically significant sample of 
veterans who reside in the geographic area served by each of the 
medical facilities of the Department of Veterans Affairs to determine 
the nature of the experiences of such veterans in obtaining hospital 
care and medical services furnished by the Secretary at each such 
medical facility. Each such survey shall be conducted using scientific 
and verifiable methods. Such contract shall provide that the non-
government entity shall conduct such annual surveys during the five-
year period beginning on the date on which the Secretary enters into 
the contract with the non-government entity.
    (b) Contents.--The contract entered into under subsection (a) shall 
provide that each survey conducted pursuant to the contract shall be 
specific to a medical facility of the Department and shall include 
questions relating to the experiences of veterans in requesting and 
receiving appointments for hospital care and medical services furnished 
by the Secretary at that medical facility, including questions relating 
to each of the following:
            (1) The veteran's ability to obtain hospital care and 
        medical services at the facility in a timely manner.
            (2) The period of time between the date on which the 
        veteran requests an appointment at the facility and the date on 
        which the appointment is scheduled.
            (3) The frequency with which scheduled appointments are 
        canceled by the facility.
            (4) The quality of hospital care or medical services the 
        veteran has received at the facility.
    (c) Consultation.--The contract entered into under subsection (a) 
shall provide that in designing and conducting the surveys for each 
medical facility of the Department pursuant to such contract, the non-
government entity shall consult with veterans service organizations.
    (d) Certification.--The contract entered into under subsection (a) 
shall provide that--
            (1) before conducting a survey pursuant to the contract, 
        the non-government entity shall submit the proposed survey to 
        the Comptroller General who shall assess whether the survey is 
        scientifically valid and whether the proposed sample size of 
        veterans to be surveyed is statistically significant; and
            (2) the non-government entity may not conduct such a survey 
        until the Comptroller General provides such a certification for 
        the survey.
    (e) Submittal of Results and Public Availability of Information.--
Not later than 30 days after the completion of the surveys conducted 
pursuant to a contract entered into under subsection (a) for a year, 
the Secretary shall make the results of the surveys publicly available 
on the internet website of the Department.
    (f) Paperwork Reduction.--Subchapter I of chapter 35 of title 44, 
United States Code, shall not apply to this section.
    (g) Deadline for Implementation.--The Secretary shall enter into a 
contract under subsection (a) for each medical facility of the 
Department by not later than 180 days after the date of the enactment 
of this Act.
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