Title: 21st Century Integrated Digital Experience Act
Policy area: Government Operations and Politics

Summary:
21st Century Integrated Digital Experience Act or the 21st Century IDEA
This bill requires an executive agency that maintains a website or digital service that is made available to the public to:
Any agency website that is made available to the public after this bill's enactment shall be in compliance with website standards of the General Services Administration's Technology Transformation Services.
Each agency shall make available to the public an online, mobile-friendly, digital service option for any in-person government transaction or paper-based process in a manner that decreases cost, increases digital conversion rates, and improves customer experience.
Each agency shall submit to the Office of Management and Budget and Congress a plan to accelerate the use of electronic signature standards.
Each agency's Chief Information Officer must meet specified requirements related to coordinating the customer experience and digital service delivery.

[Congressional Bills 115th Congress]
[From the U.S. Government Publishing Office]
[S. 3050 Introduced in Senate (IS)]

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115th CONGRESS
  2d Session
                                S. 3050

 To improve executive agency digital services, and for other purposes.


_______________________________________________________________________


                   IN THE SENATE OF THE UNITED STATES

                             June 12, 2018

  Mr. Portman introduced the following bill; which was read twice and 
referred to the Committee on Homeland Security and Governmental Affairs

_______________________________________________________________________

                                 A BILL


 
 To improve executive agency digital services, and for other purposes.

    Be it enacted by the Senate and House of Representatives of the 
United States of America in Congress assembled,

SECTION 1. SHORT TITLE.

    This Act may be cited as the ``21st Century Integrated Digital 
Experience Act'' or the ``21st Century IDEA''.

SEC. 2. FINDINGS.

    Congress finds the following:
            (1) Restoring the global leadership position of the United 
        States Government in technology and electronic government 
        requires a new approach that narrows the growing gap between 
        the digital demands of the people of the United States and the 
        manner in which the Government provides digital services to the 
        people of the United States.
            (2) Legislation is needed to accelerate the transition from 
        an analog and paper-based Government to a 21st century digital 
        Government.
            (3) The recent passage of the Modernizing Government 
        Technology Act as subtitle G of title X of the National Defense 
        Authorization Act for Fiscal Year 2018 (Public Law 115-91; 131 
        Stat. 1283) and the Connected Government Act (Public Law 115-
        114; 131 Stat. 2278) has laid the foundation for the 
        transformation of the Government to modern, digital platforms.
            (4) Enhanced citizen-facing and internal digital service 
        delivery will dramatically reduce the cost of Government 
        operations and improve customer experience.

SEC. 3. DEFINITIONS.

    In this Act:
            (1) Digital service.--The term ``digital service'' means 
        the delivery of electronic information (such as data or 
        content) and transactional services (such as online forms or 
        benefits applications) across a variety of platforms, devices, 
        and delivery mechanisms (such as websites, mobile applications, 
        or social media).
            (2) Director.--The term ``Director'' means the Director of 
        the Office of Management and Budget.
            (3) Executive agency.--The term ``executive agency'' has 
        the meaning given the term ``Executive agency'' in section 105 
        of title 5, United States Code.
            (4) Intranet.--The term ``Intranet'' means a network 
        belonging to an organization or group of organizations and any 
        subdepartment of the organization, accessible only by the 
        authorized members and systems of the organization, employees 
        of the organizations, or others with secure authentication.

SEC. 4. WEBSITE MODERNIZATION.

    (a) Requirements for Existing Executive Agency Websites and Digital 
Services.--Not later than 1 year after the date of enactment of this 
Act, the head of an executive agency that maintains a website or 
digital service that is made available to the public shall--
            (1) eliminate or consolidate websites or web pages that are 
        duplicative or overlapping;
            (2) ensure that each public-facing website and digital 
        service has a consistent appearance;
            (3) ensure that each website, web-based form, and web-based 
        application of the executive agency are accessible to 
        individuals with disabilities in accordance with section 508 of 
        the Rehabilitation Act of 1973 (29 U.S.C. 794d);
            (4) ensure that each website or digital service contains a 
        search function that allows users to easily search content 
        intended for public use;
            (5) provide the website or digital service through an 
        industry standard secure connection;
            (6) ensure that each website or digital service is designed 
        around user needs with data-driven analysis influencing 
        management and development decisions, using qualitative and 
        quantitative data to determine user goals, needs, and 
        behaviors, and continually test the website or digital service 
        to ensure that user needs are addressed; and
            (7) ensure that users of the website or digital service 
        have the option for a more customized digital experience that 
        allows users to complete digital transactions in an efficient 
        and accurate manner.
    (b) Research on Development of Websites and Digital Services.--
Notwithstanding any other provision of law, quantitative and 
qualitative research, including user testing, related to the 
development of websites or other public-facing digital services of an 
executive agency shall not be considered a collection of information 
for the purposes of section 3507 of title 44, United States Code.
    (c) Requirements for New Websites and Digital Services.--Any 
website or digital service of an executive agency that is made 
available to the public after the date of enactment of this Act shall 
meet the requirements described in subsection (a).
    (d) Internal Digital Services.--The head of each executive agency 
shall ensure to the greatest extent practicable that any new Intranet 
conforms to the requirements in subsection (a).
    (e) Public Reporting.--The head of each executive agency shall 
submit to the Director an annual report on the progress of the 
executive agency in implementing the requirements described in this 
section for the previous year and shall make the report available to 
the public.
    (f) Compliance With United States Website Standards.--Any website 
of an executive agency that is made available to the public after the 
date of enactment of this Act shall be in compliance with the website 
standards of the Technology Transformation Services of the General 
Services Administration.

SEC. 5. DIGITIZATION OF GOVERNMENT SERVICES AND FORMS.

    (a) Digital Service Option Required.--Not later than 2 years after 
the date of enactment of this Act, the head of each executive agency 
shall make available to the public an online, mobile-friendly, digital 
service option for any in-person Government transaction or paper-based 
process in a manner that decreases cost, increases digital conversion 
rates, and improves customer experience.
    (b) Forms and Services Required To Be Digital.--Not later than 1 
year after the date of enactment of this Act, the head of each 
executive agency shall ensure that any paper-based form, application, 
or service that is related to serving the public is made available to 
the public in a digital format.

SEC. 6. ELECTRONIC SIGNATURES.

    (a) Plan for Use of Electronic Signatures.--Not later than 180 days 
after the date of the enactment of this Act, the head of each executive 
agency shall submit to the Director and the appropriate congressional 
committees a plan to accelerate the use of electronic signatures 
standards established in the Electronic Signatures in Global and 
National Commerce Act (15 U.S.C. 7001 et seq.).
    (b) Executive Agency Compliance.--Not later than 180 days after the 
date of the enactment of this Act, the head of each executive agency 
shall certify and report full compliance with the Electronic Signatures 
in Global and National Commerce Act (15 U.S.C. 7001 et seq.) and Office 
of Management and Budget Circular A-130, or any successor thereto, to 
support the use of electronic signatures by the Federal Government.

SEC. 7. CUSTOMER EXPERIENCE AND DIGITAL SERVICE DELIVERY.

    The Chief Information Officer of each executive agency, or a 
designee, shall--
            (1) coordinate and ensure alignment of the internal and 
        external customer experience programs and strategy of the 
        executive agency;
            (2) coordinate with the management leaders of the executive 
        agency, including the head of the executive agency, the Chief 
        Financial Officer, and any program manager, to ensure proper 
        funding to support the implementation of this Act;
            (3) continually examine the digital service delivery 
        strategy of the executive agency to the public and submit 
        recommendations to the head of the executive agency providing 
        guidance and best practices suitable to the mission of the 
        executive agency;
            (4) using qualitative and quantitative data obtained from 
        across the executive agency relating to the experience and 
        satisfaction of customers, identify areas of concern that need 
        improvement and improve the delivery of customer service; and
            (5) coordinate and ensure, with the approval of the head of 
        the executive agency, compliance by the executive agency with 
        section 3559 of title 44, United States Code.
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