Title: 21st Century IDEA
Policy area: Government Operations and Politics

Summary:
21st Century Integrated Digital Experience Act or the 21st Century IDEA
(Sec. 3) This bill requires an executive agency that creates a public website or digital service, or that redesigns an existing public legacy website or digital service, to ensure that the website or service:
Each agency that maintains a public website or digital service shall report: (1) to Congress on those websites and services, including the cost of modernization, and (2) annually to the Office of Management and Budget (OMB) on the agency's progress in implementing the requirements.
Agencies must ensure that Intranets established after enactment of this bill conform to the requirements for public websites.
Any website of an agency that is made available to the public after enactment shall be in compliance with the website standards of the Technology Transformation Services of the General Services Administration (GSA).
(Sec. 4) The OMB shall issue guidance to each agency to: (1) identify public nondigital, paper-based, or in person government services; and (2) include in the agency's budget request a list of nondigital services with the greatest impact that could be made available to the public through an online, mobile-friendly, digital service option in a manner that decreases cost, increases digital conversion rates, and improves customer experience, and an estimation of the cost and schedule associated with carrying out such modernization.
Agencies must make forms used by the public available digitally and report on forms, services, and processes that cannot be digitized. Each agency shall maintain an accessible method of completing digital services through in-person, paper-based, or other means, such that individuals without the ability to use digital services are not deprived of, or impeded in, access to such services.
(Sec. 5) Each agency shall submit to the OMB and Congress a plan to accelerate the use of electronic signatures.
(Sec. 6) Each agency's Chief Information Officer shall:
(Sec. 7) Each agency shall: (1) seek to maintain as much standardization and commonality with other agencies as practicable in implementing this bill's requirements to best enable future transitions to centralized shared services; and (2) coordinate the implementation of such requirements, including the development of standards and commonalities.
The GSA must make available under a Federal Supply Schedule the systems and services necessary to fulfill this bill's requirements. Such schedule shall ensure interoperability between agencies, compliance with industry standards, and adherence to best practices for design, accessibility, and information security.

[Congressional Bills 115th Congress]
[From the U.S. Government Publishing Office]
[H.R. 5759 Introduced in House (IH)]

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115th CONGRESS
  2d Session
                                H. R. 5759

 To improve executive agency digital services, and for other purposes.


_______________________________________________________________________


                    IN THE HOUSE OF REPRESENTATIVES

                              May 10, 2018

  Mr. Khanna (for himself, Mr. Ratcliffe, Ms. Kelly of Illinois, Mr. 
 Russell, Mr. Connolly, Mrs. McMorris Rodgers, Mr. Krishnamoorthi, Mr. 
  Fitzpatrick, Mr. Raskin, Mr. Costello of Pennsylvania, Mrs. Watson 
 Coleman, Mr. Hunter, Mrs. Lawrence, Mrs. Comstock, Ms. Eshoo, and Mr. 
   Curtis) introduced the following bill; which was referred to the 
              Committee on Oversight and Government Reform

_______________________________________________________________________

                                 A BILL


 
 To improve executive agency digital services, and for other purposes.

    Be it enacted by the Senate and House of Representatives of the 
United States of America in Congress assembled,

SECTION 1. SHORT TITLE.

    This Act may be cited as the ``21st Century Integrated Digital 
Experience Act'' or the ``21st Century IDEA''.

SEC. 2. FINDINGS.

    The Congress finds the following:
            (1) Restoring the United States Government's global 
        leadership position in technology and electronic government 
        requires a new approach--one that narrows the growing gap 
        between the digital demands of citizens and the fashion in 
        which the Government provides digital services to the American 
        people.
            (2) Legislation is needed to accelerate the transition from 
        an analog and paper-based Government to a 21st century digital 
        Government.
            (3) The recent passage of the Modernizing Government 
        Technology Act and the Connected Government Act has laid the 
        foundation for Government's transformation to modern, digital 
        platforms.
            (4) Enhanced citizen-facing and internal digital service 
        delivery will dramatically reduce the cost of Government 
        operations and improve customer experience.

SEC. 3. WEBSITE MODERNIZATION.

    (a) Requirements for Existing Executive Agency Websites and Digital 
Services.--Not later than one year after the date of the enactment of 
this Act, the head of an executive agency that maintains a website or 
digital service that is available to the public shall ensure that such 
website or service meets the following requirements:
            (1) Website consolidation and consistent look.--Eliminate 
        or consolidate websites or web pages that are duplicative or 
        overlapping. Ensure a consistent look of public-facing websites 
        and digital services.
            (2) Accessibility for individuals with disabilities.--
        Ensure that each website, web-based form, and web-based 
        application of an executive agency are accessible to 
        individuals with disabilities in accordance with section 508 of 
        the Rehabilitation Act of 1973 (29 U.S.C. 794d).
            (3) Information searchable and discoverable.--Contain a 
        search function that allows users to easily search content 
        intended for public use.
            (4) Secure connection.--Provision through an industry 
        standard secure connection.
            (5) Data analytics.--Designed around user needs with data-
        driven analysis influencing management and development 
        decisions, using qualitative and quantitative data to determine 
        user goals, needs, and behaviors, and continually testing 
        websites and digital services to ensure that user needs are 
        addressed. Notwithstanding any other provision of law, 
        quantitative and qualitative research, including user testing, 
        related to the development of websites or other public facing 
        digital services shall not be considered a collection of 
        information for the purposes of section 3507 of title 44, 
        United States Code.
            (6) Content personalization.--Ensure users have the option 
        for a more customized digital experience, allowing them to 
        complete digital transactions in an efficient and accurate 
        manner.
    (b) Requirements for New Websites and Digital Services.--Any 
website or digital service of an executive agency that is made 
available to the public after the date of the enactment of this Act 
shall meet the minimum requirements described in subsection (a).
    (c) Internal Digital Services.--The head of each executive agency 
shall ensure to the greatest extent practicable that any new Intranet 
conforms to the requirements in subsection (a).
    (d) Public Reporting.--The head of each executive agency shall 
submit to the Director an annual report on the progress an executive 
agency is making in implementing the requirements described in this 
section for the previous year and shall make the report available to 
the public.
    (e) Compliance With United States Website Standards.--Any new 
website of an executive agency shall be in compliance with the website 
standards of the Technology Transformation Services of the General 
Services Administration.

SEC. 4. DIGITIZATION OF GOVERNMENT SERVICES AND FORMS.

    (a) Digital Service Option Required.--Not later than 2 years after 
the date of the enactment of this Act, the head of each executive 
agency shall make available to the public an online, mobile-friendly, 
digital service option for any in-person Government transaction or 
paper-based process in a manner that decreases cost, increases digital 
conversion rates, and improves customer experience.
    (b) Forms and Services Required To Be Digital.--Not later than one 
year after the date of the enactment of this Act, the head of each 
executive agency shall ensure that any paper-based form, application, 
or service that is related to serving the public is made available to 
the public in a digital format.

SEC. 5. ELECTRONIC SIGNATURES.

    (a) Plan for Use of Electronic Signatures.--Not later than 180 days 
after the date of the enactment of this Act, the head of each executive 
agency shall submit to the Director and appropriate congressional 
committees a plan to accelerate the use of electronic signatures 
standards established in the Electronic Signatures in Global and 
National Commerce Act (15 U.S.C. 7001 et seq.).
    (b) Executive Agency Compliance.--Not later than 180 days after the 
date of the enactment of this Act, the head of each executive agency 
shall certify and report full compliance with the Electronic Signatures 
in Global and National Commerce Act (Public Law 106-229) and the OMB 
Circular A-130--Managing Information as a Strategic Resource guidance, 
to support the use of electronic signatures by the Federal Government.

SEC. 6. CUSTOMER EXPERIENCE AND DIGITAL SERVICE DELIVERY.

    The Chief Information Officer of each executive agency, or a 
designee, shall:
            (1) Coordinate and ensure alignment of the executive 
        agency's internal and external customer experience programs and 
        strategy.
            (2) Coordinate with the executive agency management leaders 
        (the head of the executive agency, the Chief Financial Officer, 
        and any program manager) to ensure proper funding to support 
        implementation of this bill.
            (3) Continually examine the digital service delivery 
        strategy of the executive agency to the public and submit 
        recommendations to the head of the relevant executive agency 
        providing guidance and best practices suitable to the mission 
        of the executive agency.
            (4) Using qualitative and quantitative data obtained from 
        across the executive agency relating to customers' experience 
        and satisfaction, identify areas of concern that need 
        improvement and improve the customer service delivery.
            (5) Coordinate and ensure, with the approval of the head of 
        the executive agency, executive agency compliance with section 
        3559 of title 44, United States Code.

SEC. 7. DEFINITIONS.

    In this Act:
            (1) Digital service.--The term ``digital service'' means 
        the delivery of electronic information (such as data or 
        content) and transactional services (such as online forms or 
        benefits applications) across a variety of platforms, devices, 
        and delivery mechanisms (such as websites, mobile applications, 
        or social media).
            (2) Director.--The term ``Director'' means the Director of 
        the Office of Management and Budget.
            (3) Executive agency.--The term ``executive agency'' has 
        the meaning given the term ``Executive agency'' in section 105 
        of title 5, United States Code.
            (4) Intranet.--The term ``Intranet'' means a network 
        belonging to an organization or group of organizations and any 
        sub department of the organization, accessible only by the 
        authorized members and systems of the organization, employees 
        of organizations, or others with secure authentication.
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