Multi-Task End-to-End Training Improves Conversational Recommendation
Authors: name: Naveen Ram, name: Dima Kuzmin, name: Ellie Ka In Chio, name: Moustafa Farid Alzantot, name: Santiago Ontanon, name: Ambarish Jash, name: Judith Yue Li

In this paper, we analyze the performance of a multitask end-to-end
transformer model on the task of conversational recommendations, which aim to
provide recommendations based on a user's explicit preferences expressed in
dialogue. While previous works in this area adopt complex multi-component
approaches where the dialogue management and entity recommendation tasks are
handled by separate components, we show that a unified transformer model, based
on the T5 text-to-text transformer model, can perform competitively in both
recommending relevant items and generating conversation dialogue. We fine-tune
our model on the ReDIAL conversational movie recommendation dataset, and create
additional training tasks derived from MovieLens (such as the prediction of
movie attributes and related movies based on an input movie), in a multitask
learning setting. Using a series of probe studies, we demonstrate that the
learned knowledge in the additional tasks is transferred to the conversational
setting, where each task leads to a 9%-52% increase in its related probe score.