Telecommunications Act
Date: 2023_04_20
Chamber: HOUSE OF COMMONS
Mr. Kevin Lamoureux: as I indicated in my question for the member, I look at the legislation as a very positive piece of legislation and there to enhance and protect consumers. I can honestly say that we need to do what we can as a House and as a legislative body to look at ways to enhance protection for consumers. That is the reason we have seen the type of support that the bill has received in second reading, going into committee and now here getting it out of report stage into third reading with the expectation that the legislation will be passing. The Internet is in many ways an essential service. With respect to the opportunities, they are more than just a social place on the Internet or a place where one can just communicate with friends. Today there is so much activity on the Internet and a lot of that is economic. It is a job creator. It has allowed more life in many of our rural communities and all regions of our country. It does not take too much to establish a website, for example, and establish a small business where people could be selling a product or a service. We are seeing more and more, literally thousands, of these types of entrepreneurs over the Internet. That is one of the reasons that as a government, over the past six or seven years, we have seen a great desire to enhance rural connectivity. We recognize that, as the Internet continues to be that essential service, we have to ensure that rural communities are receiving the types of connections that are so critically important for those communities to be able to continue to grow and to prosper. That is what happened in many ways because of the Internet, or at least it contributes to it. Understanding the importance and the essential needs of having an Internet service is a good starting point. If we follow that up with the speed levels and accessibility, then it starts to get right down to the nuts and bolts of what we could and should be doing, which is not only ensuring that communities have Internet but that they also have fast Internet because that does matter. We know it matters. All we have to do is take a look at the advertising. The member made reference to the type of advertising that Internet service providers will publish. Service providers advertise that for $130 a month, this is the type of speed one could get with their service package. Is it false advertising if in fact people can at three o'clock in the morning click into their Internet and get that particular speed that they talked about for $130 a month? Technically, maybe it is not, but it is definitely somewhat misleading because at the end of the day we all know, understand and appreciate, as the member has pointed out, that if there is a much greater number of people participating on the Internet between six o'clock and 10 o'clock in the evening or on a Sunday morning, they will find that they are not able to achieve that rapid speed, whether uploading or downloading. Therefore, there is a need to ensure that there is more accountability. I appreciate it, because it is not too often that we get Conservatives recognizing the value of the CRTC. There is a role for the CRTC in this and that is one of the reasons that back in May of last year we had the minister provide a policy directive to the CRTC, which talks about the importance of ensuring competition, enhancing the rights of consumers and promoting lower prices. We are as concerned with price points for Internet services as we are with those of cellphones, but maybe that is a debate for another day. These are essential services that Canadians are dependent upon and we can appreciate the need for those consumers to be fully informed, or at least for those service providers to be obligated to be more consumer friendly with the type of advertising they are putting out and what they are telling Canadians. I have had first-hand experience trying to access the Internet in both rural and urban Manitoba, and there is a substantial difference. That is the reason why, I put the question to my colleague across the way that recognized that, first and foremost, the legislation we are talking about today is really about consumer protection. Often, when we see the contracts that come from these providers, we look at them and say we are interested. We look at the speed we will get for $135 and think it is pretty good. It gives us a sense of how fast that download can occur and how great those computer games are going to be or how quickly we are going to be able to place an order on the computer and get something delivered to our home. It is in the details, but even on a computer screen, those details are in a microfont. I always find it interesting that, when we get those contracts, there are literally thousands of words to read in a size 6 font, and that is not only in this industry but also in many different industries. I was at a computer store just about a week or so ago, and I got one of those forms. If I were to have taken my time to read it, I would have been there for another hour. I did not think that would be fair to the consumer behind me, so I just listened to what I was being told and felt comfortable and trusting enough to put my name to it. I do not know exactly what kind of warranty there is and all that kind of stuff, and I hope I never have to find out about the warranty point. Having a more consumer-friendly market is something we should all strive for because we know that the constituents we represent, just like me in my example, are not necessarily reading all of the details, so when they see the speed they can get for a certain amount of money, the assumption is that 24-7, that will be the speed that will be available to them. When we talk about 100-plus dollars a month, we are talking roughly $1,500 a year. It is a lot of money. It is a huge commitment, and it is not all that easy to get out of some of those commitments if we find we are disappointed. For example, if we are creating a business, and the window for our business sales and so forth is during that prime time, we may find that we do not have the speed that is necessary. That would be a bit of a disappointment. That is the reason why, when I think of how government can move forward on this issue, I am glad we see a government that has recognized the importance of making sure people have access to the Internet, that the minister has sent out the directives and that the legislation is before us today.