Telecommunications Act
Date: 2023_04_20
Chamber: HOUSE OF COMMONS
Mr. Dan Mazier : moved that the bill be read the third time and passed. He said: Madam Speaker, it is a good day for Canadians because they are one step closer to knowing what Internet service they are actually paying for. We all know the story, especially for those who live in rural Canada. Canadians across this country buy expensive Internet services only to realize that they do not receive the speeds that were advertised to them. This is because the government allows Internet companies to sell speeds that Canadians may never get. The speeds that customers see when they go to purchase Internet are not guaranteed, and they are rarely minimum or average speeds. Instead, the government allows Internet companies to advertise maximum theoretical speeds. Such words as "up to" are used in these advertisements, leading consumers to believe that an Internet service is better than it is. For example, when a Canadian goes to buy an Internet package, they may purchase download speeds of up to 50 megabits per second and upload speeds of 10 megabits per second. However, they may never get those speeds. A customer does not even know what speeds they are most likely to receive. Some may say that this is illegal; it is false advertising. However, it is not; the government allows it to happen. Bill C-288 addresses this by providing customers with accurate and transparent information. Simply put, it clarifies what an Internet service a customer is buying. First, this legislation would mandate Internet companies to provide Canadians with typical download and upload speeds and not maximum theoretical speeds. No longer would Canadians be given best-case scenarios. Instead, they would have realistic expectations. This would allow them to make informed decisions about which service best fits their needs and budget. Second, Bill C-288 would provide Canadians with quality metrics during peak usage times. It is no secret that service quality is better when no one is using the Internet, but we should face it: Most of us are online at the same time as everyone else. Knowing the Internet speed at 7 p.m. is more relevant than knowing the speed at 3 a.m. The legislation would also initiate a process to allow industry, advocacy groups and the public to work together to develop a model that is in the public's best interest. The Telecommunications Act lacks a public interest component. Therefore, it is very important that any amendment to the Telecommunications Act stresses the importance of putting consumers first. Canadians need to trust the information given to them, and this collaborative approach will help build that trust. Finally, thanks to a Conservative amendment at the Standing Committee on Industry, Bill C-288 was strengthened by ensuring that it would be properly enforced if passed into law. When Bill C-288 was at committee, no one opposed it. I want to share some of the testimony given by the experts who appeared at committee. Dr. Reza Rajabiun, a competition policy and telecom strategy expert said: "[Bill C-288] has the potential to achieve its stated objectives of better informing consumers and promoting competition." Ms. Erin Knight, a senior campaigner for OpenMedia, was very direct in urging Parliament to pass this bill quickly. She stated: When you sign up for an Internet plan, you deserve to know what you're paying for before you pay. This legislation will make it so. At the end of the day, it's about truth and transparency. If an Internet provider is advertising certain speeds, consumers have the right to know, before they buy, whether those speeds accurately reflect average performance. Even the commissioner and CEO of the Commission for Complaints for Telecom-Television Services agreed that a problem exists with misleading speed claims. He said: In our work, we regularly see complaints that arise when customers think they're buying something but wind up getting something different. Disclosure of service metrics might very well help to avoid this situation. The commissioner, who rarely comments on public policy, went on to say: ...given the number of Internet service quality complaints that we see, it seems reasonable to conclude that making service metrics available to customers when they subscribe to an Internet service would be a step forward... I know that some Internet companies have pushed back by claiming that Canadians are getting what they pay for. However, one visit to rural Canada would quickly tell a different story. My message to the Internet service providers is this: If their service quality is, in fact, as good as they say it is, then they have nothing to worry about. I cannot imagine that Internet companies would be happy if the government allowed Canadians to pay up to the amount on their monthly bills. Conservatives believe that more competition is needed in our telecom sector, and to improve competition, we must allow Canadians to compare accurate information because, if we make Internet companies disclose what they are selling, Canadians could make more informed decisions on what they want, and if Canadians can clearly see that one Internet service is better than another, they would take their money where they chose to. That would mean that Internet providers that sell poor quality services would be pressured to either upgrade their service or lower their prices. In closing, I want to go back to the testimony from OpenMedia at the industry committee. Ms. Knight stated, "If we can't do this simple, uncontroversial, pro-consumer move that other countries have already done, I'll be deeply concerned about our ability as a country to make the changes we so desperately need." I agree. If we cannot pass this simple, uncontroversial, pro-consumer bill, nothing will ever change under the government. Let us face it. We have a long way to go, and there is a lot that still needs to change, when it comes to connectivity. It was just last month when Canada's Auditor General confirmed that over a million Canadian households and over 50% of first nations communities still do not have access to high-speed Internet. I will let that sink in. Over one million households and 50% of first nations communities are still not connected. This is despite a government that gallivants across this country announcing billions of dollars with little to show for. The Liberals say they are improving cellphone service, but if they travelled to rural Canada, they would quickly figure out how bad cellphone service really is. I wonder why, after eight years, Canadians still do not have cellphone coverage, despite the government claiming they do. Maybe it is because the Auditor General also revealed that the government has no targets or timelines for improving cellular services across Canada. Can anyone believe that there are at least eight bureaucratic programs under the government for connectivity? There are eight bureaucratic programs chasing the same goal, but unable to achieve that one goal. Talk about government gatekeepers getting in the way. Even when this bill passes, there is plenty more work needed to increase telecom competition, lower prices for consumers and improve connectivity for rural Canadians. This would be only one step in the right direction, but it would be a step that could give Canadians hope, and I am hopeful too, for a Conservative government that would find more solutions for Internet and cellphone users in Canada. Until then, let us do what we can and pass Bill C-288 .