Hizmet sektöründe hata türü etkileri analizi ve bir uygulama
Failure mode and effect analysis in service sektor and an application
Yazar: CEYDA ÖZTEKİN
Danışman: YRD. DOÇ. DR. HAKAN YILDIRIM
Marmara Üniversitesi / Sosyal Bilimler Enstitüsü / İşletme Ana Bilim Dalı / Uluslararası Kalite Yönetimi Bilim Dalı
Derece: Yüksek Lisans, 2006
Konu: İşletme = Business Administration

Özet:
1951 industry assembly that gathering all the represents and manufacturers ofthe industrial establisments in the country has a characteristic as being second mainassembly on industry,has searched thoroughly country's industrial cases and issuesby commissions in the subject headings as ?main lines of industry politics, organizingof industry, promoting and supporting of industry, controling of industry, statue ofindustry in the extraordinary periods and measures that have to be taken and theother proposals? and has decided industrial politics that have to be pursued in thenext years and has ascertained all the needs proper to country's interests and hasmade an offer to the current goverment.Taking decision about beyond to give an independent identity to chamber ofcommerce and industry, set up a ministry to founding and operating and controllingindustry chambers and industry by centre, to ensure more state promotion andsupport than current status, removing excise duty, allowence existing tax and duty,applying scientific methods and technics that carrying out by industrialized countriesfor planning and advencing of the industry, withdrawing industrial enterprises thatstate is rival to private sector and being restructure focusing on controlling andsupervisoring, ensuring cheaper credit to industrial producer, thus making necessary2changings in the legislation of Cetral Bank and national banks, reducing currentcredit interests, determining customs duty in favor of industrial producer.One of the forgotten, dismissed, not lighted points of turkish ekonomicHistory's 1951 Industry Assembly has an important location and it's can beunderstood easily by development that appeared in the industry field after assembly.Dimension of Goverment ? industrial producer relation and expectations of theindustrial producer's,mention ?liberation? and maybe therefore support of the newgoverment, can be seen in every moment of the assembly

Abstract:
In the age of competition, no mistakes are tolerated for the companies which want to survive and are aware of the necessity of continuous development. A tool which is used by companies to handle the fault before it comes out, Failure Modes and Effects Analysis (FMEA); is a systematic approach which determines potential product or procedure faults, effects of these faults, causes of these faults and steps needed to be taken to prevent them. It is a method, which provides an early overview of the whole system and an early cooperation.In this method, after determination of the potential fault types, effects and causes, Risk Priority Index is calculated by means of tables developed beforehand. Three criteria are concerned in the calculation: Probability, intensity and discoverability. These criteria are evaluated numerically between 1 and 10, fault types with the highest value are determined and corrective/preventive actions are decided upon and applied.In this study, the effort was to show that FMEA, frequently applied in manufacturing sectors, can be used successfully in the service sector as well. For this purpose, the sector which has gained more importance in recent years and service quality expectation of which has raised, forwarding was selected. FMEA can be successfully used in the service sector if adopted by senior managements and workers and if it is appropriately applied