Help Desk
Location: EE, 37, Tallinn
Department: IT
Employment type: Full-time
Required experience: Mid-Senior level
Industry: Marketing and Advertising
Function: Information Technology

Company profile:
Our CompanyAdcash® is an international advertising network that delivers billions of ad units each month reaching several millions of people around the globe. With a strong focus on the entertainment vertical, the network’s portfolio currently comprises over 90 000 websites that benefit from the company’s successful partnerships with a number of leading brands. The strength of the Adcash® platform lays in its cutting edge ad delivery technology and advanced internal tools.50 billion advertisements served in 2013Work in one of the top 100 biggest website in the worldEnjoy building great software used by a team of 50 personsImprove your skills by working on an interesting projectThe company’s headquarter is located in Tallinn (Estonia) with other branches in Queretaro (Mexico), Sofia (Bulgaria) and Paris (France).Our teamComing from very diverse cultural and geographical backgrounds, our team reflects perfectly the company’s image and global outlook.With a total of 9 nationalities represented, our 55+ team members bring not only an invaluable level of experience to the table, but also a diversity of thought instrumental in shaping the network’s identity.And so we can help you in: Bulgarian, Deutsch, English, Estonian, French, Italian, Russian, Spanish and Turkish!From hardcore techies to online advertising veterans and everything in between, our staff is comprised of committed professionals, who come from all corners of the industry, having worked with organizations such as Vodafone, Skype, Google, EA, Orange, Telcel and many others.

Job description:
The Help Desk Specialist/ IT Support Manager is responsible for providing technical assistance and support related to any system issue or error. This person responds to queries, creates incident tickets via special tool (Jira) and passes them on to the IT team. The person will be responsible for first response in replying to and commenting on open incidents in the help desk. They will be able to identify and organize tickets according to priority and forward them to the development team. This position requires strong knowledge of the adcash® platform (Back Office and the website), good communication skills and ability to prepare well written task with all the data available for the IT team to reproduce the bug.

Requirements:
Respond to queries either in person or via emailWrite training manuals for new products/features  when neededProvide technical assistance and support for incoming queries and issues related to any system issues or errorsFollow up with customers to ensure issues have been resolvedAble to identify and organize tickets according to priority Prepare tickets for the IT teamAssist the team when requestedGood communication skillsStrong knowledge of Adcash® Back Office and the websiteFluent in English

Benefits:
By joining our team, you will enter into a very dynamic team and fast development company. We offer unlimited opportunities for self-improvement and growth, friendly multicultural environment and modern office in the city center of Tallinn.Adcash® is an international advertising network that delivers billions of ad units each month reaching several millions of people around the globe. With a strong focus on the entertainment vertical, the network’s portfolio currently comprises over 80 000 websites that benefit from the company’s successful partnerships with a number of leading brands. The strength of the adcash® platform lays in its cutting edge ad delivery technology and advanced internal tools.If you feel like it describes you perfectly, apply today!