Service Delivery Manager SaaS
Location: DE, BE, Berlin
Department: Operations
Salary range: 40000-60000
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Computer Software
Function: Information Technology

Company profile:
Market Logic is changing the way the world's largest companies run their market research and marketing functions. We are doing this by providing a unique SaaS-solution to capture all information about customers, markets, brands and competition and funelling the relevant knowledge to inform and inspire marketing decisions from innovation to activation. We believe that a systematic approach to integrate and use existing knowledge will dramatically improve the effectiveness of the hundreds of billions dollars spent on marketing each and every year across all industries, from consumer goods to pharmaceuticals.We are a venture-capital financed company with an experienced team of management executives who have a proven track record of delivering award-winning software solutions for enterprise customers. Seasoned operational executives, including Robert Hoog (former CEO of Ixos Software) and Arno Bohn (former CEO of Porsche), support us on the supervisory board. We advance our vision for a new way of doing marketing together with thought leaders from both the academic and professional side, including Prof. Dr. Dr. Meffert (Marketing Centrum Münster) and Prof. Dr. Schroiff (former Corporate VP of market research at Henkel).Market Logic offers a dynamic, fun and enjoyable work environment, located in central Berlin - just a block away from Kurfürstendamm. We are working with the latest and greatest technologies on engineering and UX challenges to deliver a truly innovative, scalable enterprise software that will alter the way an entire industry works.

Job description:
Market Logic is looking for an experienced SERVICE DELIVERY MANAGER with passion for their work and the ambition to provide a world-class service experience to the customers of our SaaS application suite.We are looking for someone who will lead monitoring and reporting SLAs both internally to management, as well as directly to key customers, and who will drive continuous improvements initiatives. We work in an open, collaborative environment and seek candidates with a structured approach to problem solving and a keen eye for detail. We highly value thinking outside the box and proactively taking on responsibility to achieve outstanding results. Challenges that our team works on include 24x7 availability, consistent application performance across the globe, continuous delivery, and disaster recovery.Market Logic is a fast-growing, Berlin-based company where you will be part of an international super-talented team, led by experienced management with a track record of delivering award-winning, world-class products to enterprise customers. Join us working with the latest technologies to build a truly innovative, scalable enterprise solution that changes the way the world's largest corporations run their market research and marketing. Your responsibilitiesMeasuring and reporting against application SLAsOwning the service delivery interface towards key customersAnalyzing the situation and driving continuous improvementWorking with operations, development and senior management to continuously improve the performance and reliability of our SaaS services

Requirements:
2+ years experience in delivering hosted application servicesProfessional experience in cross-functional project managementExperience in customer facing rolesExpertise in measuring, tracking and benchmarking SLA metricsKnowledge of monitoring and reporting tools (Splunk, AppDynamics)Understanding of JEE-based application environments a plusVery good English - we are an international company (no German required!)

Benefits:
Earn a competitive salaryWork with professional peers from the world's largest corporationsDevelop your skills to the next levelTake advantage of flexible vacationsHave fun in regular team events