Account Manager - Luxury Car Brand
Location: GB, CMD, London
Department: Client Services
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Marketing and Advertising
Function: Marketing

Company profile:
The Technical Team and offering at VML London has a very strong heritage dating back to the mid-nineties when the London office was founded. Back in those days we were one of the first few purely digital marketing agencies in London; and back then things were a lot more technically driven than they often are today; as such the Technology team here continues to enjoy a strong strategic influence on the work that the agency undertakes and the clients that we engage.It just works.Technology is brilliant when you don’t have to think about it. That’s what we strive for in our solutions. Our technology team has a strong strategic influence on the work we undertake and are involved as soon as the brief lands. They stay involved throughout strategy, creative concepting and design. Acting as important enablers, we bring new and emerging technology to the table to successfully marry the requirements of our clients with the vision of our creatives.Open standards, open minds.We aim to deliver the most elegant technical solution for your budget, and maintain a technology agnostic approach to development in order to achieve that. Technology can be expensive, both in terms of hard costs and costly mistakes, so we’re as careful with your money as we are with our own.   Perhaps that’s why some of our clients have been with us for over 10 years. When faced with a new problem our first instinct is always to see if someone else has already solved it. As such, the solutions we design are built on the rich eco-system of open source software (OSS); the proven and battle-tested kind that we know will not just do the job quickly and cost-effectively, but also robustly. Where OSS isn't appropriate we always favour solutions that are built to open standards that we know will integrate well with other technologies.Strong partnerships.Our work is complemented by strong partnerships with technology vendors and suppliers.   Proven over time, our established strategic relationships with many of the leaders in software, hardware and other technology solutions help ensure we’re able to continue to offer best-in-class technical solutions for our clients.What we do:High availability and high performance website architecture &amp; developmentWeb content management solutionsCreative technology ideationContent optimisation, search and analyticsHigh volume, multi-locale email campaignsMobile optimisationLocalisation

Job description:
Lead projects from beginning to end while fostering relationships directly with clients and the agency team.Account Managers handle the day-to-day operations of agency projects, including research, scope development, creative briefing and job execution. They are responsible for base-level client contact, management of status meetings, organizing information shared by and with the client, and ensuring agency procedures are followed.Account Managers serve as agency implementers for achieving the client’s strategic brand and business objectives by working with clients to provide them with guidance and working with the internal team to achieve execution of strategies. They serve a vital role in promoting the integration of cross-functional teams and ensuring seamless delivery of all work to the client. This candidate must be prepared for a fast-paced environment and be comfortable making decisions.This opportunity has arisen to work on a luxury car account at VML. The work will be varied with the ideal candidate ready to deliver work across a wide variety of project areas including:Digital StrategySocial MediaReporting and AnalyticsCRMMobile AppsInternal CommunicationsThe successful candidate will be able to assist the team in ensuring that every piece of work delivers to the defined business and strategic goals for this luxury car account.

Requirements:
Key responsibilities:Operational excellence in daily execution of account/s workGains and maintains knowledge of client’s business, industry and competition.Responsible for ensuring conference reports and/or meeting notes are complete and distributed to clients and/or agency partners as appropriate.Initiates/drafts scope documents and works with team to ready for client review and approval.Initiates projects within the agency, according to standard kick-off protocol.Responsible for day-to-day implementation of project deliverables; ensures deliverables are client ready.Develops financial management skills, including profitability analysis and assists with forecasting and pipeline planning.Helps identify new business opportunities within owned client relationships.Focus on flawless execution of current projects.Skills and Experience:Two to five years of experience in digital marketingAgency experience (preferred)Ability to understand the business issues clients face in a variety of industriesSuperior communication skills, both internal and client-facingStrong relationship management, organizational and project management skillsManages up and knows when to escalate internal and/or client concernsAbility to work effectively with a variety of internal teams and business groups, including Creative, Strategy and Technical Delivery SpecialistsAbility to identify opportunities for growth and incremental opportunities with client partnersStrong interest in technology or digital marketing

Benefits: