Customer Service Intern (paid)
Location: NL, NB, Eindhoven
Salary range: 0-0
Employment type: Temporary
Required experience: Internship
Industry: Information Technology and Services
Function: Customer Service

Company profile:
Shapeways is the leading 3D printing marketplace and community, empowering designers to bring amazing products to life. By giving anyone the ability to quickly and affordably turn ideas from digital designs into real products, Shapeways is fundamentally changing how products are made and by whom.Through Shapeways, designers gain access to the best industrial 3D printing technology, capable of manufacturing products with complex designs in a wide range of high-quality materials. 3D printing turns raw materials into original products, from wedding rings to rocketships, model trains to iPhone cases, and prototypes to industrial engineering parts. The Shapeways community can sell their products, share ideas, and get feedback from creative consumers and other designers around the world.Headquartered in New York, Shapeways has factories and offices in Eindhoven, Queens, and Seattle. Shapeways is a spin-out of the lifestyle incubator of Royal Philips Electronics, and our investors include Union Square Ventures, Index Ventures, Lux Capital, and Andreessen Horowitz.

Job description:
In the role of Customer Service Intern, you will work with our team of experienced CS professionals to manage the experience of our amazing customers and community members. You will learn to answer questions regarding our service and 3D printing, help our users to get their 3D models ready for production, and aid the in Customer Service team projects.ResponsibilitiesWOW customers and put a smile on their facesAnswer any incoming inquiries, whether it relates to accounts, orders, modelling, quality or materials -- or even if it’s just saying hi to some of our community friendsCoordinate order fulfillment with Supply Chain ManagementEnable customers through handling post-production complaints and quality assuranceInspire through timely and creative resolutionAssist team lead in implementing team projects and training 

Requirements:
Belief in the mission of Shapeways to bring the 3D printing revolution to the worldResourceful problem-solving skills; ability to seek out appropriate points of contact to get clear answers and resolve issuesAble to approach every customer, regardless of their personality or emotional state, with a positive and constructive responseReady for the challenge of working in an ever-changing startup environmentComfortable handling seasonal high-volumeAccountability, proactive nature and committed work ethic100% customer focused attitudeLoves the creativity of our community  (gold stars for existing community members)Proactive, with a high attention to detailTechnical Skills:Excellent written and verbal communication skillsAbility to type 45+ words per minuteExperience working with MS Office tools including Powerpoint, Office and ExcelFluent in English, other languages are advantageous though not requiredSkills with 3D CAD software are a plus but not required

Benefits:
Why join our team?Shapeways is breaking new ground in the field of 3D printing. With our website and marketplace for designers, our goal is to give everyone access to the revolution of additive manufacturing. This isn’t your typical web business – we have a physical product at the back end. If you’d like to work in a dynamic, collaborative, respectful environment where colleagues share ideas and encourage each other to think creatively, Shapeways is just what you’re looking for. Fun is also part of our DNA – a sense of humor is a must! You’ll also have the coolest desk toys anywhere.