Remote Customer Success Agent 
Location: UA, , 
Salary range: 48000-60000
Employment type: Contract
Required experience: Entry level
Required education: Unspecified
Industry: Information Technology and Services
Function: Customer Service

Company profile:
Kudoserve is a new kind of customer service for the ‘live text chat’ online and mobile world. Serving predominantly American, Australasian, Canadian and European Web services, assisting in customer support and social media monitoring. Our lives are increasingly dependent on web services and this trend will continue to grow, there are huge opportunities to work for a fast growing company with careers in Marketing, Sales, HR, Accounting, Recruitment and Advertising too, discovering what it’s like to be working for a fast paced technology company. This is an incredible opportunity for graduates and experienced employees, accompanied by a very competitive salary.  

Job description:
Remote customer success agent for primarily British and American web services support, handling 'live text chat' and email support and complaints for a range of diverse partners in Banking, Insurance, Telecom, Utilities, Flights, Holidays, Ecommerce and many more. The best candidates will naturally be interested in web services and eager to be one of the first employees in building a great company Ukraine can be proud of. Top candidates will also have a resume in English with an accompanying ‘cover letter’, also in EnglishResponsibilities:Identify, evaluate and execute on opportunities to increase customer happinessBecome well versed for multiple companies in understanding their product, industry and customersEffectively articulate and communicate complex information to technical and non-technical customersBecome a voice for the customer, be organised and disciplined and above all, politeSwiftly move between contrasting problems and needs of the customer with calmnessComfortable to engage customers in ‘live chat’ online and via email with great diction and grammatical presenceFamiliarisation with company products, services and their promotions, swiftly understand their training materials

Requirements:
Must be punctual and reliable, as well as prepared for isolated, remote workFlexible working hours, across differing time zones. It’s challenging and physically imposingAmbitious to become successful and secure a career within a fast growing organisationActive interest in startup technology companies and prepared to read material that is shared to the group to grow your understandingCompetitive to win increased sales and deliver a higher standard of work against competition from territories such as IndiaCan think for yourself, solve problems and work ‘smart’Familiar with most western Internet services and mobile apps, you own a ‘smart phone’ or ‘tablet’ deviceFast at communicating online from a keyboardA reliable and relatively speedy Internet connection with a decent standard laptop/desktop computerDetermined to learn fast and become a customer championDemonstrate patience with difficult customers and can lead them as a customer coachFamiliarisation with cloud services, such as #URL_1a87d9677b5bbbb958ddf13871e43b6eec2543a07fa60389767425c0abac975f#, #URL_92c3abda7beb2f01635848b26fbd6b87e45b57d8bbd6b1feeafe4f73b1ad782e# and can easily adapt to customer service software such as #URL_2299a374cc7bfefabf893c2885574b6cb5272511132f1b87d80a110be6bc6726# and #URL_46a496f757a36e42e06d43cdab7d71acee1676a20f2c126250348ef7c8ca2976# ; Must be computer and mobile literate with a good understanding of how to use internet servicesA 3 year BA, Masters degree or MBA is preferable but not essentialTOEFL pass certificate is preferable but not essential 

Benefits:
Promotional and career opportunities Flexible working arrangements Competitive commission rates Independence and autonomy