Brand Ambassador
Location: US, MA, Westborough
Required experience: Entry level
Required education: High School or equivalent
Industry: Online Media
Function: Customer Service

Company profile:
Consulting: Our efforts are to help clients throughout their business including product development, HR, marketing, other disciplines.Social Media: We take social channels and platforms to the front lines for our clients &amp; their brands. Our services include training, management, strategy, monitoring, publishing, and lead generation/sales all around the "Social Media" sphere. The entire team is passionate about social engagements through results and creative thinking.Valued team members are important to us. We'd love to hear from you if you see an open opportunity that fits your experience and interest. If you meet and exceed the following values, you're in the right place.

Job description:
Sigma7 Group is seeking an energetic and motivated Brand Ambassador to actively monitor, engage, and act on behalf of our clients on Social Media networks. Each day the Brand Ambassador actively checks data, reputation, important activity, and makes the best judgement in terms of interacting with the clients' audience.The Brand Ambassador role requires some previous experience using platforms such as Facebook, Twitter, Google+.Primary ResponsibilitiesMonitor social media conversations with tools and software (we’ll teach you)Report on sentiment issues such as when conversations are of 'negative' commentaryCompile reports on a weekly or monthly basis in accordance to client needsIdentify opportunities to join these conversations to reinforce customers’ positive perceptions of our clients’ products and services, or to correct misconceptions or inaccurate information.Identify and help correct unsatisfactory customer service interactionsCreate and grow brand loyaltyCapture and archive data and generate reports using that dataInteract with internal customer service and marketing teamsContribute to continual service improvement processes

Requirements:
High School diploma or equivalent; some college a plus, especially in related fields (marketing, business, customer service)Positive, professional attitude and demeanorCommitment to high quality, attention to detail, and ability to manage multiple brandsPassion for social media and customer service (desire to help and succeed)Excellent time management skillsExcellent conversational writing skills (casual but focused on results)Excellent computer and Internet skills - good typing skills (approx. 45 wpm)Ability to interact with clients in a positive and responsive mannerAbility to be flexible and learn quicklyCommitment to work hours (we depend on you keeping your work schedule)Enthusiasm for the work and for challenges as yet undefined

Benefits:
Sigma7 Group is a fast-growing, Westborough, MA based team of process and information professionals who provide our clients with high-value business solutions based on experience, best practices, and creativity. We specialize in operations, marketing, and social media management. In addition to our business expertise, we build relationships based on these core company values:Quality: We deliver high-quality services and do not settle for “good enough.” Integrity: We choose to do “the right thing” regardless of circumstances. Relationships: Relationships come first. Services and revenues follow. Communication: Quality services and relationships rely on honest, two-way communication Teamwork: Great teams can achieve extraordinary results Respect: We respect ourselves, our colleagues, our clients and our work.