Director of Client Engagement 
Location: US, IL, Chicago
Employment type: Full-time
Required experience: Director
Required education: Bachelor's Degree
Industry: Management Consulting
Function: Management

Company profile:
Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.

Job description:
Summary of Position:The Director of Client Engagement position will provide the senior level interface, thought leadership and single point of contact between Novitex management and its customers.The position is designed to interact, on a regular basis, with company executives and C-Suite level contacts.This role is responsible for maintaining business continuity of core Novitex  contracts while facilitating growth opportunities within this existing client base.The client base includes major Technology, Energy, Consumer Services and Manufacturing Clients.The Director of Client Engagement is responsible for supporting the Vice President of the Technology, Energy, Consumer Services and Manufacturing vertical with the management of P&amp;L of valued in excess of $100 million annually. This is accomplished through the development of meaningful relations with our clients, uncovering present and future business needs and requirements, understanding the viability of Novitex services, products and solutions and being the critical conduit between our Service Delivery, Business Development, Solutions and Consultant groups.As the Director of Client Engagement you will be responsible for leading, guiding and coaching Service Delivery management personnel on the planning for and the retention and revenue growth of the verticals’ core business.Major Accountabilities:Accountable for growth within the Vertical existing client base. Program enhancements, add-ons, new business, expansion or increase volume.Full accountability for contract renewals. Takes a leadership role and coordinates activities across the Vertical and Service Delivery entities. Makes the determination if sales resources are needed to support the renewal process.Responsible for contract negotiations and handling changes through the contract modifications process. Works with Business Development, Service Delivery, and Contract operations to initiate and approve contract modifications, expansions and extensions.Develop comprehensive growth plans for designated key accounts that include new engagements, on-going customer support and discovery of major new business opportunities.Implement tools and processes that capture and disseminate critical client information to Novitex personnel in Service Delivery, Sales, Product Development, Growth Management and Business Operations.Promotes increase accountability and solidifies the communication between the customer and Novitex Service Delivery, Solution and Consulting support teams.Capture, measure and report on customer engagement satisfaction.Focuses on strategies that impact and influence upper management &amp; C-suite contacts. Increase Novitex visibility within the Federal Services client base.Responsible for the proliferation of Novitex products and services within their assigned accounts. Introduce and promotion of new products and services as they become available.Through account level and market reconnaissance the function increases Novitex ability to react to changes and threats within the vertical.Create a single point of contact for our customer. Provides an efficient way for existing customers to gain access to the Novitex depth of products and services. 

Requirements:
Desired Experience:Experience managing $20M + portfolio of businessStrategic Account Plan DevelopmentPreferred: Preexisting relationships with key C-suite leaders10-15 years relevant industry experience within Consumer Goods &amp; Manufacturing or Technology IndustriesDemonstrated P&amp;L management experienceExposure to product and services solutions in the Mail/Secure Mail Screening/DMS and Print markets

Benefits: