Account Manager
Location: NZ, N, Auckland
Department: Customer Service
Salary range: 55000-65000
Employment type: Full-time
Required experience: Not Applicable
Required education: Bachelor's Degree
Industry: Information Technology and Services
Function: Customer Service

Company profile:
HealthLink provides a computer communications system that links the information technology systems of more than 10,000 medical organisations across Australia, New Zealand, the Pacific Island nations and Canada.   Each year more than 70 million pieces of clinical information are exchanged using the HealthLink system.  HealthLink provides nearly all of the clinical communications used in New Zealand and is the largest provider of clinical messaging services in Australia.  HealthLink came into existence in 1993 as a result of the New Zealand government’s health reforms and the company has been developing systems and services that facilitate exchange of clinical information since that time.  HealthLink has offices throughout Australia, New Zealand and Canada.  The company’s services are offered  from data-centres in each of those countries.The company’s core focus is on ensuring that electronic communication processes are put in place to give patients certainty that their information has been appropriately handled.  This is achieved by ensuring that the systems are 100% reliable and secure.  We enable the electronic delivery of pathology and radiology results and discharge summaries.  HealthLink also provides a large managed security infrastructure and is a pioneer in the development of ‘cloud-based’ online forms technology that is used for ordering pathology services and for referring patients to hospitals and other secondary care services.

Job description:
Do you have a flair for customer engagement?Are you interested in Health IT? Do you want to help improve the health system?We are seeking an Account Manager to join our great team in Newmarket, Auckland.With an upsurge in demand for our services the key focus for this role is to provide account management and operational support for New Zealand customers. We are looking for a team player who has experience in a customer focused role.Healthlink is a Health-system integrator focused on the Australasian market. We have established ourselves as a leader in the provision of services that integrate medical applications for the safe and secure exchange of patient information. We have a strong product base and a proven track record which has been documented in international studies.This is a great opportunity to join a dynamic IT company with a market leading position in Australasia. You will work alongside people with high expectations, a collaborative work ethic and be given challenges that will ensure a dynamic work environment.

Requirements:
Good computer skills: experience in Microsoft applications, CRM applicationsEmpathic phone manner and the ability to easily build rapport with customersExcellent written and oral communication skillsA pleasant personality with a positive attitude and a good sense of humour2 years previous sales/account management or sales support experience and/or a business/marketing degreeStrong analytical skills Only applicants with a right to work in NZ should apply.  We review every application submitted. Please be aware that due to the high volume of applications only those short listed will be contacted.

Benefits:
Stimulating environment with high performance expectationsStructured career developmentCompetitive remunerationFlexible working hoursModern head office in Newmarket, AucklandA chance to dramatically influence health outcomes