Software Support Engineer
Location: US, PA, Pittsburgh
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Computer Software
Function: Information Technology

Company profile:
S2scout, is a Pittsburgh-based talent aquisition firm providing services to small, medium, and large organizations across several industries.S2scout is comprised of seasoned recruiters, A.K.A. “Scouts”, who are dedicated to helping clients AND candidates find the right talent or opportunity without wasting their time.Our dedication to providing clients AND candidates with fresh talent or unique opportunities is in the “S2scout” name. “S2” is the military term for intelligence. “Scout”, by definition, is a person sent out ahead of a main force so as to gather information about the target's position, strength and movementOur recruiters don’t sit and wait for candidates to come to them, our Scouts are in front of the search utilizing tactics that are…well…CLASSIFIED.

Job description:
Douglas Adams wrote, "if you really want to understand something, the best way is to try and explain it to someone else. That forces you to sort it out in your own mind. And the more slow and dim-witted your pupil, the more you have to break things down into more and more simple ideas. And that's really the essence of programming. By the time you've sorted out a complicated idea into little steps that even a stupid machine can deal with, you've certainly learned something about it yourself."In this way, the Software Support Engineer is the very best place to start your career in software engineering. For years to come, you will have a distinct advantage over your counterparts. You will have an in depth understanding of end users, the way their minds work, and how to best engineer solutions. You get a chance to see life on the other side. Many engineers will tell you this role should be a requisite to all software engineering jobs because of the valuable perspective you gain. In the end, your products and your code will simply be better. Below is a rundown of what to expect.You will be responsible for providing a high level of customer service and satisfaction on a technical and functional level in resolving customer problems related to their products.  On a normal day you'll track issues, diagnosis, replicate, troubleshoot, resolve and escalate a wide array of mostly data related issues using sound judgment and creative and innovative ways to solve problems. This role is a part of the software developer career ladder. Extensive training will be provided. ResponsibilitiesProvide expert solutions to complex customer problems in a timely manner by receiving, clarifying and investigating incidentsTake ownership of and follow-through with all priority customer incidentsObserve trends with technical issues and recommend improvements Offer timely technical explanations to customers throughout the incident resolution process Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-throughConsistently keep commitmentsClearly and concisely document all customer interaction and all steps taken to resolve incidentsAttend training sessions offered and develop your skills as a software engineerQuickly learn new platforms 

Requirements:
Experience Bachelors degree in computer science/engineering or in a related field 3+ years of application support experience 2+ years with stored procedures Understanding of relational database concepts and architectureExcellent communication skillsStrong analytical problem solving and decision making skillsAbility to handle difficult or sensitive situations with diplomacy and tactBasic understanding of .NET framework and MVCExperience debugging one or more of the following: HTML, XML/XSL, JavaScript, #URL_01a736d89d2f0b19de700923d2c312837e180465650804d0f84105352812bf9a#, C#Experience programming one or more of the following: .NET (C#, ASP), Java, T-SQL / SQL*Plus, XML, HTML, Ruby, Python

Benefits:
100% employer paid benefitsCompetitive bonus and 401k programInterested in learning more? Apply today and one of our Scouts will be in touch with you shortly.