web project manager
Location: US, , NEW YORK
Department: IT
Employment type: Part-time
Required experience: Entry level
Required education: Vocational
Industry: Alternative Dispute Resolution
Function: Financial Analyst

Company profile:
Ryanair is Europe’s favourite low fares airline, operating more than 1,600 daily flights (over 500,000 per year) from 69 bases, across 1,600 low fare routes, connecting 186 destinations in 30 countries and operating a fleet of 300 new Boeing 737-800 aircraft. Ryanair has recently announced firm orders for a further 180 new Boeing aircraft, which will be delivered between 2014 and 2018. Ryanair currently has a team of more than 9,500 highly skilled professionals, will carry 86 million customers this year and has an outstanding 30-year safety record.

Job description:
Ryanair is Europe’s favourite low fares airline, operating more than 1,600 daily flights (over 500,000 per year) from 68 bases, across 1,600 low fare routes, connecting 186 destinations in 30 countries and operating a fleet of 300 new Boeing 737-800 aircraft. As part of Ryanair’s “Always Getting Better” campaign we are currently looking to recruit a Senior Customer Service Manager. This Customer Service Manager Manager[ON1]   will be managing Ryanair’s outsourced contact centres in Romania and Hungary.  Primarily the Senior Customer Service Manager is responsible for the overall management of the outsourced contact centres. Ryanair’s main objective for our contact centres [ON2] is to ensure customer satisfaction and improving our customers’ experience.We are looking for a Senior Customer Service Manager who will actively seek and drive improvements of processes and systems, while providing leadership and developing contact teams to achieve the company’s goals and targets. Our Senior Customer Service Manager will develop and maintain close relationships with the business units/stakeholders to ensure outstanding customer experience.  This position plays a vital role linking our remote contact centres internally with Ryanair. [ON1]This new name for the position is confusing [ON2]Call centre or contact centre

Requirements:
Management of all Outsourcing daily operations;As part of Ryanair’s “Always Getting Better” campaign we are currently looking to recruit a Senior Customer Service Manager. This Customer Service Manager Manager[ON1]   will be managing Ryanair’s outsourced contact centres in Romania and Hungary.  Primarily the Senior Customer Service Manager is responsible for the overall management of the outsourced contact centres. Ryanair’s main objective for our contact centres [ON2] is to ensure customer satisfaction and improving our customers’ experience.We are looking for a Senior Customer Service Manager who will actively seek and drive improvements of processes and systems, while providing leadership and developing contact teams to achieve the company’s goals and targets. Our Senior Customer Service Manager will develop and maintain close relationships with the business units/stakeholders to ensure outstanding customer experience.  This position plays a vital role linking our remote contact centres internally with Ryanair.  [ON1]This new name for the position is confusing [ON2]Call centre or contact centre

Benefits: