Junior IT Helpdesk Administrator
Location: GR, I, 
Employment type: Full-time
Required experience: Entry level
Required education: Bachelor's Degree
Industry: Telecommunications
Function: Information Technology

Company profile:
Upstream’s mission is to revolutionise the way companies market to consumers through cutting edge technology. This is an opportunity to collaborate with like-minded people in an environment that embraces individual differences and diversity.We offer a challenging and stimulating environment in which employees have the opportunity to work on a vast range of complex projects at the forefront of technical innovation. We are looking for creative, enthusiastic and open-minded individuals to join our innovative team to help both drive our success and uphold our existing reputation within the marketing technology world.What we believeOur values of integrity, perseverance, innovation and respect are at the heart of our company. Our actions are underpinned by these four values, which have become central to Upstream, providing all of our employees with a clear framework from which to make their decisions.1. Integrity &amp; TrustYou are widely trusted and seen as a direct and truthful individual. You present the unvarnished truth in an appropriate and helpful manner, keeping confidences and admitting mistakes without misrepresenting themselves for personal gain.2. PerseveranceYou pursue work and life with energy, drive and a need to finish; you seldom give up before finishing, especially in the face of resistance or setbacks.3. InnovationYou have good judgement about which creative ideas and suggestions will work and a sense about managing the creative process of others. You have the ability to facilitate effective brainstorming and project how potential ideas may play out in the marketplace.4. RespectYou invest time in peers and demonstrates value and reverence for others when due, encouraging co-workers to express opinions and ideas. You promote equality within the workplace, encouraging praise and recognition from employee to employee as well as from the superiors. Professional Development at UpstreamUpstream offers a variety of resources and a range of opportunities to inspire the best possible performance from our employees. Our vast range of departments and global activities provide a strong platform for career development and professional progression. We boast various methods of progression within the company; whether through an upward advancement within a chosen field, expansion across departments or relocation to another office, creating the opportunity to gain both valuable experience and further insight into the international workings of the business. At Upstream, employees have the opportunity to learn new skills, work across different disciplines and global departments and move into new challenges, all within the same company.

Job description:
We are seeking a highly motivated individual to join our IT team as  Junior IT Help Desk  AdministratorKey Accountabilities Ability to provide end-user support and first-tier troubleshooting of all user issues on Windows and Mac computers.Assist with Help Desk queue and assign/respond to all incoming help desk tickets.Knowledge of Active Directory (AD)Assist with user moves/adds/changes, including cabling, phone configuration, etc. Provide helpdesk support and resolve problems to the end user’s satisfactionModify configurations, utilities, software default settings, etc. for the local workstationAssist with onboarding of new usersPerform timely workstation hardware and software upgrades as required

Requirements:
Knowledge/Skills/ExperienceBSc/MSc in Computer Science or equivalent.Prior IT support experience would be a plusKnowledge of Windows setup, troubleshooting and operation.Basic understanding of the Desktop LAN protocol TCP/IPAble to understand and follow company internal policies and processes related to IT Personal Characteristics Bright, ambitious, self-driven, hard-working and flexibleAbility to work effectively as part of a team and with other personnel at all organizational levelAble to perform under pressure and deliver results in a demanding and fast-paced environment that requires  fresh thinking and innovationExcellent written and spoken communication skillsAttention to detail

Benefits:
We offer a competitive base salary and benefits, directly dependent on the candidate’s qualifications and skills. By joining Upstream you will be part of a young, creative and dynamic company undergoing rapid growth and transformation into a global market leader.