Support Genius
Location: DE, BE, Berlin
Department: Support
Employment type: Full-time
Required experience: Entry level
Required education: Unspecified
Industry: Events Services
Function: Training

Company profile:
EventMobi is changing the way attendees experience events using their smartphones and tablets at conferences and tradeshows. Clients like Disney, Motorola and some of the biggest conferences and associations have used EventMobi to enhance the attendee experience at their events. Our event apps have been used by thousands of corporate &amp; association event planners and millions of attendees across the globe.We are on a crazy growth spurt and looking for passionate, fun, and outgoing individuals who love to educate others about technology, build relationships, and grow EventMobi’s international client base. Join us and help change the way the world meets and learns at live events with EventMobi.

Job description:
As a Support Genius you are the first point of contact for our amazing clients when they need help. Our clients are generally professional event planners working at associations or large corporations. The end user of our product however are attendees around the world from all ages and professions. We get a kick out of offering amazing support and making our clients and users smile whenever they have any contact with EventMobi. Everyone from our CEO to our developers is involved in the support process at EventMobi. This is more than just a customer support role, you’ll be working with the team to handle anything that comes across your way. This is a chance to learn and be involved at every point of the company while helping and building relationships with a wide range of EventMobi clients across the world.This job starts in January 2014

Requirements:
Have amazing written and verbal communication skills. German and English at C1 level required.Be empathetic and truly care about helping and solving others problems.Love technology and be very web-savvy. You have a smartphone and are active on social media.Answer inquiries and help requests sent via email, twitter, facebook or over the phone.Help plan our fun internal team outings and external client events.Be able to think outside the box and think creatively on how to improve the support process at every turn.Love learning new things and be able to work with minimal supervision.Have previous customer support experience is a plus (kudos if you have worked in a tech startup before!)

Benefits:
An experience of a life-time working with young, open-minded and a diverse team, who are excited to come to work every day and passionate about what they do and the clients they help.An environment that is both fast-paced and fun to work at it.Being part of a success story and helping to build the EventMobi brand in EuropeCompetitive salary and lots of perks from attending conferences to annual incentive trips (this year we all went to Costa Rica!)The ability to try new things, fail and learn, and be as creative you can be.But most importantly EventMobi is a place where you will be encouraged to learn everyday in order to enhance your skillset and expertise and grow as a professional in your field.