Consumer Lending Processor
Location: US, MA, Woburn
Employment type: Full-time
Required experience: Associate
Required education: High School or equivalent
Industry: Banking

Company profile:
Outstanding Member Service Starts With Outstanding PeopleIf you are committed to the concept of “above and beyond” and enjoy interacting with people either in person or on the telephone, then we want to talk to you.Our people are our most valuable asset. We recognize their value – the hard work and dedication they give – and reward it through a highly competitive salary structure and benefits program which includes:Medical, dental and vision insurance401k  Retirement Savings Plan with a match up to 6% by the Credit UnionFlexible Spending  AccountsLife insurance paid by the Credit UnionGenerous paid time offGym membership reimbursement program.

Job description:
This position is primarily responsible for the timely and accurate review, evaluation and processing of loan packages and supporting information received; opening qualified new member shares and accounts; funding said loans; and processing accepted ancillary items or insurance products.  Provide needed assistance to others within the consumer lending areas as available.Duties and ResponsibilitiesReceive, review and verify validity of all incoming, supporting loan documentation delivered through managed electronic lending portals, queues or other avenues of receipt.Communicate with internal and external parties to ensure all appropriate information and documentation has been requested and received from borrowers to best meet stipulations noted.Receive, review and verify validity of finalized closing packages and supporting documentation received.Timely scan, upload and/or file documents received to applicable loan files on LOS.Initiate and complete phone or email contact with borrower to review validity and details of the transaction(s) and payment information.Open required new membership(s) and transaction account(s)/services(s) within policies, procedures and established regulations.Timely fund new loan(s).  Send new member welcome package upon funding completion.Provide needed assistance to other team members to ensure team meets documented production and service expectations.Mentor other team members to develop and/or maintain expert level processing, sales and communication skills and knowledge.Maintain expert level knowledge of all Credit Union products and services.  Be able to explain to borrowers as needed.Adhere to all local, state, and federal laws/regulatory requirements as related to functional areas including the Patriot Act, Truth in Lending, Reg B, Reg Z, and Bank Secrecy Act.Follow all BSA regulations, including completing CTR reports when applicable, reporting suspicious activity via SARs when applicable and completing annual training.Timely and accurately report individual performance reports.

Requirements:
Adept at utilizing most current technology and software to process loans requests.Strong commitment to providing excellent member service with a “what ever it takes” attitude.Able to positively influence financial behaviors in members to improve credit and financial standing.Able to present cross-sell opportunities and successfully close in a timely manner.Previous sales or retail experience required.Sales and processing experience within an indirect or external lending program preferred.Able to work remotely outside of Credit Union offices on a regular or as needed basis.

Benefits:
Our people are our most valuable asset. We recognize their value – the hard work and dedication they give – and reward it through a highly competitive salary structure and benefits program which includes:Medical, dental and vision insurance401k  Retirement Savings Plan with a match up to 6% by the Credit UnionFlexible Spending  AccountsLife insurance paid by the Credit UnionGenerous paid time offGym membership reimbursement program.