Customer Service Team Lead 
Location: US, PA, Bala Cynwyd
Required experience: Entry level
Required education: High School or equivalent
Industry: Financial Services
Function: Administrative

Company profile:
Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.

Job description:
We are currently seeking a Customer Service Team Lead. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Bala Cynwyd, PA location.Responsibilities include, but are not limited to:Process mail, deliver mail, scan in/out packages and deliver mail/packages.Run mail meter and inserter equipmentAnswer and direct telephone calls in a timely and professional mannerAssist with conference room setups and distribute temporary badgesOrder food and beverages for staff and meetingsHelp resolve employee and customer concerns/issuesSpecial desk drops &amp; signage hangingAdministrative services/processing large volume reports using excel and assisting manager with quarterly business reviewsLift large bundles of mail and make mail deliveriesHandle time-sensitive materialPerform duties and special requests as assigned by managementBalance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnelEnsure operating and quality standards are met based on service objectivesEnsure the highest levels of customer careEnsure adherence to business guidelines, safety &amp; security proceduresResponsible for all aspects of equipment; make appropriate equipment recommendationsProvide constructive feedback and recognition to teamSupport financial results by minimizing site waste and reworkPerform other tasks as assigned

Requirements:
Required Qualifications:Experience coordinating/deploying work to employees requiredMinimum of 1-year customer service related experience requiredAbility to resolve employee and customer concerns/issuesAbility to communicate both verbally and written with customers and company personnelHigh school diploma or equivalent (GED) requiredAbility to effectively work individually or in a team environmentAbility to handle multiple projects simultaneouslyStrong organizational and administrative skills requiredAbility to meet employer's attendance policyComputer proficiency in email environments, MS Word/ExcelHeavy LiftingAbility to adhere and administer companies policies and proceduresStanding for long periods of timeSignificant walkingWillingness to work overtime if neededWillingness to submit to a pre-employment drug screen and criminal background checkPreferred Qualification:Post office, Mail or previous Shipping/Receiving experience 

Benefits: