Content & Training Associate
Location: US, NY, New York City
Department: Strategic Initiatives 
Salary range: 40000-40000
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Nonprofit Organization Management
Function: Training

Company profile:
The Financial Clinic was founded in 2005 to address the alarming growth in the number of working poor individuals in the United States.  To scale our mission, building financial security, we are translating our lessons learned from training, technical assistance, and financial coaching services into a new social enterprise, Change Machine.  Change Machine is a custom application built on the #URL_f6ca967f8ca55434a734b14994b729d560a4d4edc6f9427da958b3baed1a0090# platform.  We are in the early stages of launching Change Machine with a community of 140 beta users from around the country.

Job description:
About the Position: We are looking for a vibrant individual to join our fast-paced, entrepreneurial team and support our growing community of programs and users on #URL_93fdbe33ef560a10a3b6213c3ba91c39fc707f0f7965221c6009bec901994b95#-#URL_b3435ee9ccdc9fceeca43a75a99db768a89e349b74870fb73919db7f4c5dfc9d#!  We are changing the way nonprofits and human services address the financial security needs of their participants through Change Machine, an online software platform that enables users to incorporate powerful financial coaching strategies into their work.  The ideal candidate will be passionate about financial security issues and supporting the outcomes of programs and practitioners working on the frontlines of poverty alleviation efforts.  The right person will be comfortable in an "all-hands-on-deck" environment, loves solving people problems and can thrive in a startup culture. This role is all about bringing Change Machine to our users. We want to find a team member with a burning desire to take charge of customer satisfaction and provide our programs and users an awesome experience using Change Machine.Key Responsibilities:Content Development &amp; Management: Ensure Change Machine provides the most relevant and powerful financial security content and financial coaching strategies to the field.Maintain financial security content on Change Machine.Adapt content for specific audiences (ie. workforce programs, youth aging out of care).Develop new tools for practitioners at social service agencies. Implementation &amp; Training:  Support the implementation of new accounts and be an ongoing resource for Change Machine users.Train new organizations to take advantage of a suite of financial coaching tools on the platform.Support community members to adopt Change Machine tools into their daily work.Provide ongoing support to Change Machine accounts to ensure organizations are satisfied and successfully renew.Community Engagement: Humanize the platform by cultivating vibrant discussions among members in the Change Machine community.Host public and private events for the Change Machine community.Support discussions by creating, distributing, and/or sharing content from the news, partners, and tools on Change Machine.Facilitate introductions within the community and make personal connections by speaking with users on a regular basis.

Requirements:
Excited to write about financial security contentA passion for researching issues that impact working poor peopleExtremely comfortable presenting to audiences both online and in personThrive in an entrepreneurial setting – flexibility and adaptability are essentialGenuine passion for making customers happyExcellent communication skills and enjoy building relationshipsRelentless attention to detail and tenacious work ethicDegree in English, Communications, Public Relations or similar degree is a plus, not requiredInterested Candidates Must Submit the Following Three (3) Items:A cover letter to Becky Smith, Director of Strategic Initiatives, explaining why you want to work at The Financial Clinic and how your skills/experiences are suited for this role.Your resume.A writing sample that demonstrates your ability to express complex ideas in an accessible way, whether it is an article, report, blog post, marketing collateral, proposal, etc.To be considered for the Content &amp; Training Associate position, COMBINE your (1) cover letter, (2) resume and (3) writing sample in one pdf file and upload it all together under the "upload resume" option.

Benefits:
About UsThe Financial Clinic was founded in 2005 to address the alarming growth in the number of working poor individuals in the United States.  To scale our mission, building financial security, we are translating our lessons learned from training, technical assistance, and financial coaching services into a new social enterprise, Change Machine.  Change Machine is a custom application built on the #URL_f6ca967f8ca55434a734b14994b729d560a4d4edc6f9427da958b3baed1a0090# platform.  We are in the early stages of launching Change Machine with a community of over 250 beta users from around the country.CompensationThis is an entry level position and the salary is $40,000 annually.  Excellent benefit package that includes medical, dental, life, 401(k), transportation subsidy, and more.No phone calls please.