Internal IT Help Desk
Location: CA, BC, Vancouver
Employment type: Full-time
Industry: Information Technology and Services
Function: Information Technology

Company profile:
Jiffy Worldwide is the parent company of the Jiffy Group of Companies.   Jiffy operates a mobile application development company, a telecommunications company, a cellular telephone service in Canada and the US, amoung other ventures.   Jiffy employs nearly 500 employees and contractors globally.  

Job description:
Title: Internal IT Help DeskReports to: COOWe are an international company based in downtown Vancouver. We currently employ over 450 staff and now require an Internal It Help Desk. This job entails being the go-to person when the troubleshooting of any office IT issue arises. A huge, diverse knowledge of various softwares and hardware types is required - from Apple and PC to large servers, networks, and intranet systems. This position requires speed, knowledge, flexibility and problem solving skills. Being the IT solutions person in an IT company is definitely not for the faint of heart nor the average tech troubleshooter.Daily Responsibilities:Monitor and respond quickly and effectively to requests received through the IT helpdesk and process first-in first-out based on priorityRespond to queries either in person or over the phone.Train and assist with onboarding of new users - ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, phone, and any additional specialized equipmentMaintain daily performance of computer systems.Walk customers through problem-solving processes.Install, modify, and repair computer hardware and software.Run diagnostic programs to resolve problems.Follow up with customers to ensure issue has been resolved.Gain feedback from customers about computer usage.Run reports to determine malfunctions that continuously occur.Document internal proceduresMaintain inventory of all equipment, software, and software licenses.Perform timely workstation hardware and software upgrades as requiredAbility to train others on new and company developed software

Requirements:
The ability to talk about technology in simple termsStrong ability to clearly communicate objectives and programs, both written and verbalStrong analytic skills and logical thinking skillsUp-to-date with the latest technologyThe ability to maintain a high level of confidentialityExcellent interpersonal and customer-facing skillsThe flexibility and willingness to learnTact and diplomacyThe ability to work as part of a teamThe ability to work accurately, with attention to detailPreferred Qualifications:2 years of relevant technical experience in a professional positionPost secondary education in the field of information systems, business, communications, or related field.Asset But Not Required:Experience with hosting/WHM/Cpanel administrationExperience with Zendesk Helpdesk SoftwareExperience managing VOIP based phone systemsStrong Google Apps for Business Administration skills or certificationGoogle Cloud administration

Benefits:
Competitive wagesGreat benefits packageA flexible work environmentThe ability to grow within a large companyLocation, location, location - we’ve got the best view in the city with amazing places to walk and take a breathFREE FOODFriendly team membersOut of office team building outings