Systems Engineer - NY
Location: US, NY, New York
Department: Engineering
Employment type: Full-time
Required experience: Associate
Industry: Information Technology and Services
Function: Engineering

Company profile:
GPL Technologies is a solutions provider focused on the design, implementation, and support of high-performance information technology systems.  Founded in Los Angeles, California in 2003, we draw on over a decade of expertise as trusted technology advisers, adding value for our customers by offering unique methods of improving IT efficiency, streamlining complex systems and environments, and reducing the costs associated with acquiring and maintaining IT systems. GPL cut its teeth serving the intense requirements of customers in the media and entertainment industry.  We bring that work ethic with us to every customer: time is money, deadlines are non-negotiable, and the show must go on.  Our company is comprised of creative, independent thinkers with a passion for technology.  We love big data, fast networks, and solving the problems posed by today's digital media production pipelines.If serving clients who think a quarter petabyte of storage is a starter system sounds like fun to you, or if you love dealing with the dynamic people and personalities in the fast-paced media and entertainment industry, we might be a great fit for each other.  Send us your resume and lets talk.

Job description:
Are you a network or systems engineer who can work quickly in a fast-paced environment while maintaining a sincere and agreeable attitude with clients?  Do you pride yourself on providing expert knowledge and care to end users, with precision and accuracy that is unparalleled by your peers?  Are you bored by corporate IT desk jobs, looking at the same gear day in and day out?  If this sounds like you and you’d like to work in an environment where you’ll get hands on time with cool high-end IT gear in the media &amp; entertainment industry, we’d like to talk to you.  Complete our five-minute employment survey at the link below and lets see if there’s a fit:#URL_0f9315db6d4d95df29896ed19097c6509188e110bb52fe281743f28b62e0277f#Be sure to select “Systems Engineer – NY”.We are an IT services firm that caters to some of Hollywood’s most notable movie studios, gaming companies, and visual effects houses.  Our specialty is providing high-performance IT systems tailored to the unique needs of today’s media companies, along with the integration know how to make it all work together.  At the end of the day we lay the technical foundation used to make great movies and leading edge games.We are seeking a driven Systems Engineer to join our growing team as we expand into New York.  We’ll count on your expert knowledge of IT systems to deliver everything from quick fixes at end user desktops to end-to-end network and server installations, including rental system deployments for our hardware-as-a-service offering.  This job will be based out of our office in Midtown but you’ll be expected to deliver on-site assistance as required, so reliable transportation is a must.  You’ll also need to thoroughly document your activities in our ticketing system, and be comfortable working with our Los Angeles based engineering team for escalations.   Additional responsibilities in this position include:Provide first call phone support and on-site service as required for desktops, servers, network equipment, etc.Deliver, install, and support solutions procured through our hardware-as-a-service modelAccurately document actions taken in our ticketing systemWork with sales team to identify new opportunities and ensure upgrade and renewal business is capturedWork with senior engineering staff to ensure client environments are healthy and SLA goals are metAssist operations staff with local inventory management and dispatchParticipate in on-call rotation and respond to emergency calls as required in a timely mannerMaintain vendor certifications and engage in continuing self-improvement studies

Requirements:
To be a successful candidate, you’ll need solid technical chops on both Windows and Mac desktops and servers, as well as intermediate networking skills.  You should know the difference between Active Directory and Open Directory (and how to manage both), understand how to configure and manage Ethernet switches from the command line, and have a firm grasp on troubleshooting Office and common media-focused LOB applications (NLEs, 3d modeling, compositing, etc).  You’ll also need to be able to remain calm while explaining to a user why his Thunderbolt drive won’t plug in to an eSATA port.  Flawless English, a clear communication style, and top notch customer relations skills are key!

Benefits:
We provide health benefits for full-time employees.  We also believe in a positive work-life balance and have a very liberal vacation and personal time policy.  Our technical staff receives a wide array of technical training from major vendors.  And last but not least, you'll be a part of a great team getting hands-on, real-world experience with exciting high-end technology that simply isn't present in most corporate IT environments.