Receptionist 
Location: US, TN, Franklin
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Consumer Services
Function: Administrative

Company profile:
Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.

Job description:
The Receptionist, Customer Service Team Lead, will be based in Franklin, TN. The right candidate will be an integral part of the Novitex team, supporting our continued growth.Responsibilities include but, are not limited to:  providing reception services,   welcoming on-site visitors and personnel, answering question about organization including the routing of calls, security badge compliance functions and being the liaison for the scheduling of conference rooms.We are looking for team players who are proactive and are willing to do “whatever it takes” to get the job doneIdeal candidate has a “can do” attitudeReceptionist will answer phones and direct calls accurately and appropriatelyServe as focal point for communication with customer and client personnelGreet visitors. Be well spoken, clear, and patient with all interactionsEnforce and handle security compliance standards regarding visitor’s badgesCoordinate conference room reservations and room preparationMaintain conference room and break area standards as designatedFollow documented procedures and other dutiesMaintain the highest levels of customer care while demonstrating a friendly and cooperative attitudeRemain calm and professional in in all cases including stressful situationsHelp resolve customer, and client personnel, related concerns and issuesAdministrative services as needed Update and manage employee phone listUpdate and manage emergency Office Services and Security notebooksHandle time-sensitive and confidential materialPerform duties and special requests as assigned by management and clientParticipate in cross-training and be flexible to perform varying roles whenever necessaryEnsure operating and quality standards are met based on service objectivesMaintain accuracy of required reports, logs, and measurementsDemonstrate flexibility in satisfying customer demands in a high volume,Maintain all logs and reporting documentation; attention to detailDemonstrate flexibility in satisfying customer needs and ensure that any facility need is proactively addressed at all timesEnsure the highest levels of customer careEnsure adherence to business guidelines including safety  and security proceduresSupport financial results by minimizing site wasteProfessional attirePerform other tasks as assigned

Requirements:
Required Qualifications:High School diploma or equivalent (GED) requiredMinimum of 5 year customer service related experience required including receptionist related experienceComputer proficiency in email environments, MS Office, OutlookStrong financial acumen requiredStrong organizational and administrative skills requiredAbility to communicate both verbally and written with customers and client personnelExperience coordinating and designating work to employeesAbility to excel in a fast-paced, multi-tasking, team environmentAbility to effectively work independently and in a team environmentAbility to adhere and administer companies policies and proceduresCreative thinkerOutstanding work ethicTarget-drivenEnthusiastic and passionateSitting for long periods of timeAbility to meet attendance policyAbility to work additional hours if neededSuccessful completion of a pre-employment drug screening, employment history check, and criminal background check 

Benefits: