CRM Admin
Location: AE, , Media City | Dubai
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Associate Degree
Industry: Media Production
Function: Customer Service

Company profile:
Entertainment everywhere.  Operating under the StarzPlay brand, Playco Ltd., delivers a premium video-on-demand service.  We believe that the home entertainment experience should be available for everyone everywhere. We bridge our cutting-edge technology with in-demand TV series, top quality movies, and a large range of children's programming to reinvent, redefine &amp; shape the viewing experience. Our site allows subscribing users to access premium entertainment content from across the globe. Gone are the days of waiting an entire season to watch your favorite series, as viewers will have access to in-demand, exclusive day-and-date premieres, along with a large selection of movies and box office releases.Playco is currently present in 2 continents with plans to become increasingly global. We encourage and support our employees who wish to relocate to other Playco offices, as we believe that international mobility strengthens and shapes the international culture of Playco.Learn more about us on LinkedIn Do you have what it takes to work with us?Self-startersCreative thinkersProblem-solvers (not problem-identifiers)Affinity for working in teams Sense of humor A MUST!A fine appreciation of TV and film (we might ask for a detailed list)

Job description:
We are building the next generation of video-on-demand (VoD) and are currently building an all-star team who will help turn our company into a leader in its field. Do you want to be at the crossroads of new technologies and entertainment? Are you hungry to deliver revolutionary customer service that maximizes productivity and delivers customer satisfaction in a new and innovative way? The RoleAs CRM Admin you will be at the cutting edge of how media and technology interact. Your primary role will be to lead our global CRM strategy and execution, ensuring smooth management of our SFDC Market/Sales/Services Cloud.Success in this position will require both the ability to decide on high-impact CRM decisions and initiatives as well as the ability to create SFDC training content to foster and grow desired knowledge, processes, and skills.  Within the first 60 days you will be expected to:Develop a deep understanding of our business and our customer interaction channels and take over operational management of the newly created #URL_1e2e8c2aa3448868521f437655b97aa030cd58404a2a701ce411573d85d62a63# org; Design and build interface tools to integrate new departments into Salesforce;Undertake operational management of the ExactTarget Marketing automation platform;ResponsibilitiesPerform day-to-day configuration, reporting, training, and maintenance of the Salesforce orgContinuously monitor data quality, perform data cleanup, and implement tools and controls to ensure data integrityDevelop reports, dashboards and meaningful analytics for various teams and executive managementAble to take the lead in solving complex data management issuesManage security, users, roles, profiles, groups, sharing rules and other setup optionsManage and prioritize ongoing support requests and administrative needs of usersProactively seek out and implement innovative solutions, best practices and productivity toolsConfigure and maintain sandbox environments to facilitate successful development and QA testing of new features and functionality

Requirements:
Your 3-5 years of direct experience with #URL_8d92932a488fb7e172d73a0f6813d06d464f1f03705d2825f86b2c7947d60a86# as a current Salesforce Certified Administrator and/or consultant have allowed you to develop a comprehensive understanding of the full application lifecycle from inception through maintenance.  This combined with your hands-on experience with billing systems, knowledge of billing operations, and intersection with CRM touch pointsprovides you with a high-level perspectiveto recognize opportunities for optimizing business #URL_78b2f91f0499f1df354453513cb50d34f912f9773ac4000020ca2a38c56b452c#, you have working knowledge of data structures and understanding of data migration along with a proven ability to learn technical concepts and translate them to the appropriate audience.Talent is critical, but personality is also a big deciding factor for our candidates. Your excellent communication skills, demonstrated training and customer skills, and ability to manage concurrent projects make you an integral member of our team. Bonus            Analytical skills to respond to requested changes and identify customizations.Consulting experience a plus.Understanding of data structures and migrations using the #URL_8d92932a488fb7e172d73a0f6813d06d464f1f03705d2825f86b2c7947d60a86# data loader, import wizard, and Excel Connector tools.Knowledge of subscription billing and management of customers in a B2C environment.Experience in television, film, music, or content creation and distribution industries. Full professional proficiency in Arabic.

Benefits:
Why Join Us?Growing international team with colleagues from all around the world. Combined, we speak 9 native languages (English, Swedish, Russian, Spanish, French, Portuguese, Urdu, Swahili and Romanian).A shiny new Mac Book.Located in the heart of Media City.Compensation philosophy: We pay for what we get and we want the best!