Desktop Support Lead
Location: US, CA, Vernon
Department: IT
Employment type: Full-time
Industry: Wholesale
Function: Information Technology

Company profile:
Our HistoryFounded in 1929 by Earl Bertrand Bradley, the company began selling products for Knape and Vogt Co. of Grand Rapids, Michigan.With the opening of the Los Angeles branch in 1929, the company became a wholesale distributor specializing in store fixture and specialty hardware such as drawer slides, hinges, brackets and standards. In 1943 branch offices were opened in San Francisco followed by Seattle in 1956.The company’s market position and business began to grow during the late 1950′s and 1960′s after adding Wilsonart’s high-pressure laminate line to its product mix.During the 1970′s under the leadership of E.B. Bradley’s son Robert E. Bradley, Sr., two new branches were opened; San Diego in 1972 and Portland in 1976. Significant product additions were the Blum line of European hinges and drawer slides and Accuride precision ball bearing drawer slides. A greater emphasis as a supplier to the Cabinet and Furniture industries was taking hold.Since the opening of the Anaheim branch in 1995, the company has been consistently growing.In 1998 the company entered the cold press lamination business by opening 3 locations of its West Coast Laminating subsidiary in the Los Angeles, San Francisco and Pacific Northwest marketplaces.Our OwnershipUp until January 4, 2009, the company operated as a 100% family owned business.On January 5, 2009, Industrial Opportunity Partners (“IOP”), a private equity firm based in Evanston, IL. partnered with Robert Bradley, Jr. in aquiring the stock of E.B. Bradley Co. and its subsidiaries from its current shareholders.

Job description:
A growing $140 million dollar wholesale distributor based in Los Angeles has an opening for a Desktop Support Lead.  This position will provide support to desktop end-users on a variety of issues by responding to help desk tickets, telephone calls, email, and walk-up requests for technical support.  The Desktop Support Lead will assist the IT team in execution of projects and systems enhancements, as well as provide backup to the Sr. Systems Administrator on network and server related duties.

Requirements:
Required Skills &amp; Experience5+ years of desktop support experience in a Windows XP/7 environment.Strong understanding of Microsoft Office (2003/2007/2010) applications.Strong understanding of PC hardware &amp; peripherals including diagnosing issues.Strong understanding of IT operations, theories, principles, and practices.Certifications in Microsoft, Cisco, CompTIA Network+, or CompTIA A+ strongly suggested.Experience using web-based Help Desk systems to track and respond to trouble tickets.Experience with configuration and management of Apple &amp; Android mobile devices in a corporate environment.Basic knowledge of networking communications (wired &amp; wireless) required. Job DutiesManage and identify the prioritization and resolution of IT problem tickets.Tracking and resolving end-user Help Desk tickets.Contribute to problem resolution by giving hands-on support to resolve IT operational issues.Assist with the testing of new systems enhancements.Actively work on projects with IT team.Create user instructions and train users as needed.Provide backup to the System Administrator on network and server-related responsibilities.Acts as desktop technology lead on technical projects.Work with IT support team to analyze trends and determine root causes to problem tickets for process improvements.Generate and provide ongoing IT work reports in relation to problem tickets and other systems status.Working hours are 7am-4pmProvide after-hours (on-call) support with other IT team members as needed. Additional Job SkillsStrong customer service skills and the ability to work well under pressure.Strong written and oral communication skills.Strong documentation skills.Experience working in a team-oriented, collaborative environment.Possess effective and professional work ethics and habits.Good orientation toward business goals and objectives.Basic knowledge of network concepts including TCP/IP and Routing.Lifting and transporting of moderately heavy objects, such as computers and peripherals.EnvironmentThe performance of this position primarily entails working in a typical office air-conditioned environment.  May occasionally and as needed venture into the warehouse and be exposed to temperatures ranging from 32 F to over 100 F.  This also occasionally exposes the employee to noise, dust, fumes, and chemicals including moving machinery.  Noise levels are usually minimal to moderate and include multiple conversations, ringing phones, and typical office equipment.Physical RequirementsThe physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:  stand, walk, sit, reach and lift with hands and arms, use hands and fingers to handle, feel, and operate keyboard and office equipment.  There is generally more sitting that standing.  The employee is frequently required to talk or hear.  The employee may occasionally lift or move loads weighing up to 25 lbs.SafetyThe employee will receive safety training including a safety walk though as stated in the safety manual.  This is to ensure the employee understands any hazards he/she may encounter while performing their job.  The employee must always conduct work that will safeguard their own personal safety, the safety of their co-workers, and to protect company property, equipment, and assets.SummaryThis position description identifies the key responsibilities, expectations of performance, qualifications and work environment as outlined in the contents.  It is neither intended nor possible to list all tasks and variables the employee may be required to perform or conditions the employee may be subject to.  Employees are expected to follow any and all job related duties and responsibilities, as may be reasonable assigned by management.As an Equal Opportunity Employer, E.B. Bradley, Co. is committed to a diverse workforce.

Benefits: