CALL CENTER REP
Location: US, TX, DALLAS
Department: CALLCENTER
Salary range: 30000-45000
Employment type: Full-time
Required experience: Associate
Required education: High School or equivalent
Industry: Financial Services
Function: Customer Service

Company profile:
The Accion  story began more than 100 years ago in the Austin,Tx with one family owned establishment. Today, Accion  has grown into a nationwide Organazation with over 260 stores. Accion success is attributed to our unique niche in the market offering current   finance option at competitive prices paired with customer service and a personal shopping experience. Join the Accion story today!

Job description:
Our Call Center Rep would be expected to be experts at communication, listening, information provider, ambassador, product consultant, sales person, and problem solver.  The expected behaviors associated with this role include, but are not limited to:Master of active listening skills and listens to understand to assure mutual understanding.Builds personal and professional rapport.Demonstrates clear and articulate verbal and written communications.Effectively communicates information, minimizing confusion and misunderstandings.Interprets, translates, explains, and provides applicable, accurate and appropriate information with respect to products and services provided.Represents CSIdentity or our client partners in a positive, professional, ethical manner working to exceed customer’s expectations.Takes ownership and accountability to help and facilitate successful outcomes per customer’s requests.Demonstrates a strong ability to analyze and solve problems while focusing on accuracy and quality in everything they do.

Requirements:
The qualifications for this position ensure your personal and professional success: Demonstrates ability to establish and maintain effective relationships with internal and external customers.Technical, legal, and investigative aptitude.Excellent oral and written communication skills, with demonstrated ability to articulate relevant and legal binding information and directions in an organized and concise manner.Strong interpersonal skills, with ability to work effectively with individuals and teams.Proven ability to maintain composure in stressful and emotional situations while managing to diffuse angry or irate customers.Organizational skills, including the ability to multi-task, plan and prioritize workflow in a paperless environment.Demonstrated computer skills in a Microsoft Office / Case Management Software / Customer Relationship Management system environment.Ability, willingness, and desire to work at least two of the following: evenings, overnights, weekends, overtime, and holidays.Must be able to pass a rigorous background screening.Two or three year minimum proven experience in a call center/contact center environment strongly preferred.Preferred criminal justice, fraud investigator, professional case management processor background.ALL INFORMATION ON APPLICATION MUST BE CORRECT ON APPLICATION AT THE TIME APPLICATION  IS FILLED OUT TO BE CONSIDER FOR A POSITION .

Benefits:
100% coverage of dental, vision and life insurance80% coverage of medical insurance401K with generous company matchFlexible spending account optionsFree identity protectionOpen vacation policy for exempt employees, with company-paid holidaysAn experienced, energetic leadership teamChallenging, fulfilling jobs in a growing marketplaceFun, fast-paced, team-oriented environmentOpportunities for career advancement at a growing, innovative company