Technical Support Representative
Location: US, CA, West Hollywood
Department: Client Services
Employment type: Full-time
Required experience: Entry level
Required education: Bachelor's Degree
Industry: Apparel & Fashion

Company profile:
NuORDER is the fast-growing, venture-backed startup changing the way a $130 billion industry does business.  An enterprise-class, wholesale e-commerce application for the fashion industry, NuORDER helps brands run their businesses in a smarter, smoother, more efficient way.  NuORDER is an innovative two-way sales solution and marketplace that allows brands and retailers to conduct their wholesale business online.  Eliminating the need for pen and paper, the cloud-based platform empowers brands to sell more in less time and allows retailers to make purchases more effectively.  In short, NuORDER is e-commerce for wholesale. Highlights Raised $13M+ in funding from top tier investors and industry veterans.Upfront Ventures (#URL_b16dc87b632726fe0c1c6c01c01d38e93f1fcf0414f6cf77caa60bd74b9c5ba1#) Greycroft Partners (#URL_e92f987773d20ba70d8539741ac1f9e142610a3a12331737e85f0700395bbc90#)Creative Artists Agency (www.caa.com)Cowboy Ventures (#URL_719340aef4872adc9cafd8b369168c5a0fce6645fb5a8149fb38b31ed893afc2#)Rachel Zoe (#URL_52b5abba2c7b281b3a6eb79e7e95d54175c4b8ef1b7bc7e204e2dc64b3eebd1e#) In under 2 years the company has scaled to working with over 500+ leading fashion bands and over 80,000 registered retailers.NuORDER’s raison d’être - To streamline and simplify fashion e-commerce. Join the revolution.

Job description:
THE OPPORTUNITYNuORDER’s Client Services Team is looking for a dedicated, detail-oriented Enterprise Technical Support Analyst to join our team!  If you have technical support experience, love helping people solve and overcome challenges, and want to work in a fast-paced, exciting environment, then this job just might be right for you! The right candidate will be able to provide world-class service and support to our fast-growing user base, and have a strong understanding of enterprise software, standard browser technology, as well as computer and mobile operating systems.  Key responsibilities include: ensuring client requests/tickets are acknowledged, analyzed, and escalated quickly and appropriately.  Client interaction via phone and email will be frequent, so only candidates fluent in English (verbal and written) will be considered.  Extra points if you speak another…or multiple other languages!Specifically…Provide world-class technical support for our growing user-baseTroubleshoot both customer challenges (internal teams may occasionally need support as well)Validate bugs &amp; identify steps for consistent reproductionWrite and maintain user facing documentation (in English)Be an expert in all aspects of NuORDER’s products (including both web applications and mobile applications)Think outside the box!  Identify work-arounds, and educate users in features and functionality as necessaryBe a champion of world-class customer service – make every experience the highest quality!

Requirements:
QUALIFICATIONSEDUCATION: BA/BS preferred, will consider equivalent experienceComfortable multi-tasking and juggling competing/changing priorities in a fast-paced, ever-evolving, entrepreneurial startup environmentStrong and up-to-date knowledge of common IT concepts, issues, methodologiesExperience working with both Windows, OSX, and iOS operating systemsStrong knowledge of TCP/IP and networking concepts, browser technology, firewalls, and proxy serversComfortable writing user facing documentation in English (i.e. You must be a capable writer - easy to understand and grammatically correct!).  Experience writing documentation or help guides is a plus!Good working knowledge of, or expertise in CRM’s (Salesforce, Zendesk, etc.)Above all else, able to think beyond the status quo with a can-do attitude and an appetite for success. 

Benefits:
WHY NuORDER?This is a full-time permanent position with a highly competitive compensation and benefits package.The opportunity to work with a fast-paced, entrepreneurial team revolutionizing the fashion industry.Locations in the fashion and entertainment capitals of the world: Hollywood, CA and New York, NY.Be an integral part of a Company changing the way industries conducts business.