Customer Service Personnel
Location: US, CA, Pasadena
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Philanthropy
Function: Customer Service

Company profile:
Convalescent Aid Society (CAS) is a non-profit organization dedicated to improving the quality of life for residents of the San Gabriel Valley, Burbank, and Glendale, through the free loan of durable medical equipment for in-home use. For more information visit #URL_052430d7d79b22dcdca1a921844d47fd7d0c5b5647f0e67aa73acbd10f75da9c#

Job description:
Convalescent Aid Society (CAS) is a non-profit organization dedicated to improving the quality of life for residents of the San Gabriel Valley, Burbank, and Glendale, through the free loan of durable medical equipment for in-home use.CATEGORY:    Non-ExemptMANAGER:     Reports to the Program ManagerFUNCTION: Serves as primary contact and advocate for all clients, caregivers, medical personnel, therapists, hospital discharge units and family members, as appropriate. Conduct front office activities, including client relationships, equipment loans, the evaluation and/or recommendation of special services CAS might offer and general office responsibilities.DUTIES:•           Function as a member of CAS’s fundraising team, politely requesting donations when appropriate and conducting all activities with superior customer service in mind.•           Answer and properly direct incoming client and other calls; CSP serve as the primary contacts for all clients &amp; visitors to CAS. •           Describe CAS policies on equipment loans and the return of equipment. Assist clients in the completion of CAS application form required in equipment lending process, if requested. Be responsible for accuracy of client application.•           Describe and arrange delivery procedure and arrange pickup of equipment, satisfactory to both CAS and client.•           Conduct on-going tracking of loaned equipment via phone or written correspondence. Arrange for CAS to pick up large equipment no longer in use.•           Maintain computer records and follow-up system for all applications, equipment loans &amp; returns. •           Receive and acknowledge equipment and cash donations, as well as credit card donations. Personally provide donor receipts at time of donation. Assure that monetary donations are acknowledged in writing.•           Interact frequently with Program Manager, keeping him informed of client, equipment and office needs, especially in those situations that clearly require changes in policies•           Maintains general office appearance; orders office supplies as needed; opens/closes agency office; posts outgoing mail and distributes incoming mail as necessary.•           Other duties as assigned.

Requirements:
Effective, professional communication skills required via phone, personal contact and in writing.A genuine sensitivity and compassion for the infirm and senior adults required; must be comfortable interacting with all types of clients, reflecting a warm, tactful, friendly, helpful and pleasing manner with clients… in person and via phoneGeneral knowledge of home medical equipment and/or home health care fields preferred.Experience in general office processes, record keeping, organizational skills and basic data inputting and computer skills a must.Experience with FileMaker Pro software preferred.Ability to work independently, as well as effectively collaborate with other employees and volunteers.Able to follow pre-established guidelines and procedures to perform the functions of the job.Present a neat, clean, professional appearance. Be respectful and courteous to clientsSome moderate lifting and mobility required.Must successfully complete a pre-employment physical examination and a drug test certifying that you are physically fit to perform duties.Ability to pass A TB screening.Ability to pass a Criminal background screening.Bilingual preferred but not required.

Benefits:
$12.00 an hourEmployer subsidized medical, dental and vision coverages. (Following 90 day probationary period)Paid vacation and sick time in accordance with the employment handbook. (Following 90 day probationary period)