Messaging & Exchange Technician
Location: US, MN, Golden Valley
Department: Managed Services
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Information Technology and Services
Function: Information Technology

Company profile:
Virteva delivers managed IT services and project-based consulting services that optimize our customer’s IT infrastructure and operations.  Headquartered in the Twin Cities and serving customers worldwide, Virteva services help our customers say “Yes” to the wide spectrum of information technology demanded by their business, employees and customers, securely and reliably, anyplace and anytime.  

Job description:
JOB SUMMARY:We are looking for a Technician - Messaging/Exchange who is extremely customer focused, has 3-5 years’ experience with Microsoft Exchange and a passion to learn.  The Technician will perform the daily operational tasks that are necessary to provide a stable and robust Exchange environment, including monitoring, proactive maintenance, and problem resolution.  An on-call rotation is required as part of the position.ESSENTIAL DUTIES AND RESPONSIBILITIES:Basic administrative tasks related to Exchange for example: moving mailboxes, adding and removing accounts, patching and server updates, and end user support of the Outlook client and ActiveSync.Support the implementation, documentation, upgrades and maintenance of the following technologies:Active DirectoryExchange 2003/2007/2010/2013Microsoft Online Services (BPOS, Office365)OCS 2007, Lync 2010/2013Windows Server 2003/2008/2012SharePoint 2007/2010/2013Occasionally involved in the architecting and designing messaging systemsMaintain a high level of client satisfaction at all times by completing jobs on schedule and by displaying a positive and helpful attitudeResolve any tickets escalated from Service Desk or clientCreate and publish clear and effective documents for customersUnderstand customers environment, business requirements and policies and procedures at relates to ITEnsure complete and timely follow-through with all client contacts

Requirements:
DESIRED EDUCATION, EXPERIENCE &amp; OTHER SKILLS:BE or BS Degree in one of the following subject areas: Computer Science, Business Administration, Information Technology or related field preferredOne or more advanced professional certifications related to chosen discipline (MCTSC, MCITP Messaging, etc.) preferredExperience with Microsoft Windows Server 2003/2008/2012, Active Directory, OCS 2007, Lync 2010/2013, SharePoint 2007/2010/2013 and Microsoft Exchange 2003/2007/2010/2013 

Benefits:
We take pride in offering a competitive, well-balanced benefit program:Health BenefitsMedical InsuranceDental InsurancePrescription PlanLife InsuranceOptional Life InsuranceShort-term DisabilityLong-term DisabilityFinancial BenefitsTeam Member Incentive PlanReferral Bonus ProgramCompany/Team performance bonus programCompetitive Vacation and paid Holiday plan401(k) PlanSection 125:Premium Conversion PlanMedical Care Expense AccountDependent Care Expense AccountThe plan benefits, options, terms and conditions, and providers are subject to change based on industry trends and the needs of the company and our Team members.Virteva is an equal opportunity employer and a drug-free workplace.All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.