Data Analyst
Location: US, CA, San Francisco
Employment type: Full-time
Required experience: Associate
Industry: Internet
Function: Data Analyst

Company profile:
Intercom (#URL_cb674f93cbcd215a3a0a57a8615a565545949eead8adbbc73307c26d6a6af81b#) is a simple, personal messaging service for businesses and their customers. It provides a single, integrated platform for the whole company to use for support, marketing, product, sales communication and more.We’re on a mission to make web and mobile business personal. We believe that the future of customer communication requires not increasingly complex, impersonal point solutions, but rather a simple, seamless platform that applies innovations found in consumer services like Facebook and WhatsApp.Founded in late 2011, Intercom has raised over $30 million in venture capital and is backed by leading investors, The Social+Capital Partnership and Bessemer Venture Partners. Intercom has been adopted by thousands of businesses, including Heroku, Hootsuite, Rackspace, Yahoo! and Perfect Audience. Our customers love the product: #URL_18cc302f4e0f1dac521853b2a6ae109ebbe44c6130d31eb0413535ba71e2f42f#We like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company. Our vision is to fundamentally change forever how Internet businesses and their customers communicate.

Job description:
About the jobAt Intercom we believe that data tells the best stories. We're looking for highly quantitative individuals that have a knack for turning tough, open-ended questions and massive data sets into insights. The analytics team works closely with all functions of the company. We lead with numbers and metrics. On any given day, you could: Work closely with our growth team to measure and identify ways to spread IntercomWork with our product teams to better understand customer behavior, feature adoption, and performanceEvaluate the performance of marketing efforts by analyzing customer funnels, CAC, LTV, etc. Create and evaluate the performance of A/B testsTrack financial metrics, goals, projectionsSupport key initiatives of the company, such as financing rounds, M&amp;A, and investor relationsDive into whatever metrics, data interests you and share your findings with the companyThis is unique opportunity to significantly impact the trajectory of a quickly growing company. Only apply if you're hungry to take initiative and ownership over your work, and you're excited by what Intercom is trying to achieve. About the companyIntercom (#URL_cb674f93cbcd215a3a0a57a8615a565545949eead8adbbc73307c26d6a6af81b#) is a simple, personal messaging service for businesses and their customers. It provides a single, integrated platform for the whole company to use for support, marketing, product, sales communication and more.We’re on a mission to make web and mobile business personal. We believe that the future of customer communication requires not increasingly complex, impersonal point solutions, but rather a simple, seamless platform that applies innovations found in consumer services like Facebook and WhatsApp.Founded in late 2011, Intercom has raised over $30 million in venture capital and is backed by leading investors, The Social+Capital Partnership and Bessemer Venture Partners. Intercom has been adopted by thousands of businesses, including Heroku, Hootsuite, Rackspace, Yahoo! and Perfect Audience. Our customers love the product: #URL_18cc302f4e0f1dac521853b2a6ae109ebbe44c6130d31eb0413535ba71e2f42f#We like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company. Our vision is to fundamentally change forever how Internet businesses and their customers communicate.

Requirements:
A proven track record of initiating and delivering actionable analysis with minimal supervisionA maniacal focus on identifying and tracking key performance metrics across the businessBA or BS/MS degree with strong academic record, preferably in a quantitative disciplineMinimum of 1-2 years experience in a quantitative role, preferably from a finance, consulting, or tech backgroundExcellent communication skills, including experience in high-level business discussionsStrong skills in SQL and ExcelExperience using Python or R for data analysisBonus: familiarity with common SaaS metrics (MRR, ARR, Churn, CAC, LTV, etc)

Benefits:
Stock option grants in a fast growing companyCatered lunch &amp; dinner served dailyHealth / Dental / Vision