Systems Support Technician
Location: US, CA, Los Angeles
Department: Engineering
Salary range: 40000-45000
Employment type: Full-time
Required experience: Associate
Required education: Some College Coursework Completed
Industry: Information Technology and Services
Function: Information Technology

Company profile:
GPL Technologies is a solutions provider focused on the design, implementation, and support of high-performance information technology systems.  Founded in Los Angeles, California in 2003, we draw on over a decade of expertise as trusted technology advisers, adding value for our customers by offering unique methods of improving IT efficiency, streamlining complex systems and environments, and reducing the costs associated with acquiring and maintaining IT systems. GPL cut its teeth serving the intense requirements of customers in the media and entertainment industry.  We bring that work ethic with us to every customer: time is money, deadlines are non-negotiable, and the show must go on.  Our company is comprised of creative, independent thinkers with a passion for technology.  We love big data, fast networks, and solving the problems posed by today's digital media production pipelines.If serving clients who think a quarter petabyte of storage is a starter system sounds like fun to you, or if you love dealing with the dynamic people and personalities in the fast-paced media and entertainment industry, we might be a great fit for each other.  Send us your resume and lets talk.

Job description:
Are you the first person people call when their computer breaks?  Do you find zen-like tranquility in assembling your own high-performance PC rigs?  Can you calm a frantic user who just deleted her entire inbox and help her get her life back on the rails?  If you’re one of those rare IT pros who possesses sharp desktop/server skills AND a knack for making users actually happy they called the helpdesk, we’ve got a job for you!We are an IT services firm that caters to some of Hollywood’s most notable Movie Studios, Gaming Companies, and Visual Effects Houses. We provide high-performance storage and networking solutions, virtualized infrastructure, big iron render farms, and the integration know how to make it all work together.  At the end of the day we are part of what goes into making great movies and leading edge games. We are seeking an A-player to join our growing team and be a part of our thriving culture.  This is an entry-level position, but it’s not just another grind-it-out IT job--this is a career in a cool industry that will get you trained and hands-on with cutting edge tech that you simply won’t touch anywhere else.The position is for a Systems Support Technician.  This is a front-line, client-facing role that requires fortitude, patience, and extremely quick thinking to be successful; a fulfilling career with a great team and upward mobility is the reward.Expected Activities:Provide front-line phone support to clients via remote assistance and, when required, go on-site to resolve issues.Triage client issues and rapidly resolve or escalate to tier 2 engineers.Perform day-to-day System Administration of client environments, including but not limited to system monitoring, troubleshooting, and capacity management.Clearly document actions taken in our ticketing system.Work with senior engineering staff to ensure client environments are healthy and SLA goals are met.Assist operations staff with inventory management.Participate in on-call rotation and respond to emergency calls as required in a timely manner.Maintain vendor certifications and engage in continuing self-improvement studies.

Requirements:
To be a successful candidate, you’ll need solid technical chops on both Windows and Mac desktops and servers, and networking knowledge is a big plus.  You should know the difference between Active Directory and Open Directory (and how to handle basic tasks on both), why a PST is different than an OST, have a firm grasp on troubleshooting common Office apps and issues, and be able to remain calm while explaining to a user why his Firewire drive won’t plug in to an eSATA port.  Flawless English, a clear communication style, and top notch customer relations skills are key! 

Benefits:
We provide health benefits for full-time employees.  We also believe in a positive work-life balance and have a very liberal vacation and personal time policy.  Our technical staff receives a wide array of technical training from major vendors.  And last but not least, a you'll be a part of a great team getting hands-on, real-world experience with high end technology that simply isn't present in most environments.Note that this is an office-based position in Downtown Los Angeles, CA, and you'll be expected in the office from 8:30am-5:30pm daily.  We will check out your resume if you currently live out of the area, but be aware that there is no relocation package attached to this position.