Customer Success Specialist
Location: US, CA, San Francisco
Salary range: 60000-90000
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Computer Software
Function: General Business

Company profile:
We consider ourselves the ultimate solution for real estate data and analytics. There's a huge demand for streamlined and customizable data analytics in commercial real estate and we have only broken the surface--we are quickly expanding our client base and are looking to grow our team with it.We are a small team of 10, but we are expanding fast! We hail from all across the country and have various interests (from gaming, to sports, to...crocheting llamas!). We are a very diverse group, but we all have a passion for learning, growing, and DATA! We work hard, but we know how to have a good time throughout. (Good times ensured by our Mascot and VP of Fun, Bandito.)We’re changing the game and are looking for fun, innovative, hard-working people to come along with us for the ride!

Job description:
As a fast-growing, web-based startup, we're looking for a talented Customer Success Specialist to come grow their skill sets and career with our team. This is a high-touch, rapport-building position that requires strong verbal and written communication skills, strong analytical and problem-solving skills, and a desire to give our clients the personal attention required. The ideal candidate will possess a strong work ethic, will be upbeat, driven, intelligent, well-organized, articulate, and will share a passion for technology and a desire to work in a fast-paced environment. ResponsibilitiesDelight the customer through a hands-on, high-touch service approachInteract directly with the executives and high-level customersLead the onboarding process for all new customersDevelop and maintain client relationshipsEnhance customers’ vision of how our platform will provide value to their company by serving as a mentor, coach, and resourceGather and discuss customer wants and needsArticulate and communicate application features and product information for new releases and updatesAchieve high rate of continued use across customer base

Requirements:
4-year University degree2+ years experience on a team with high volumes of either inbound or outbound calling to interface with customers or prospects Assertive, positive, and effective communication skills (both written and oral)Strong attention to detailStrong analytical skills and problem-solving abilities Desire to get your hands dirty and be the voice on the groundFast learner, adept at understanding and articulating new technologies and corresponding value propositions on the fly Ability to thrive and adapt in a dynamic, fast-paced startup environment while managing a high volume of calls and emails Outstanding organizational skills with the ability to oversee multiple projects Passion for technologyPreferredPrior experience in sales, account management or customer successReal Estate industry experience or knowledgeExperience with financial statements

Benefits:
We do everything we can to help you do your best work. You will enjoy:working with an amazing team of smart, talented, and fun people in a great, lively workplace in SoMaa superior work/life balancetop-of-the-line hardware and systems for both Engineering and Business Teamsdaily lunches and fridges stocked with high-quality food and drinksbeer on tapmedical and dental benefits for employees and eligible dependentsa gym stipenda dog-friendly workplacefun team events and outingsunlimited vacation and sick leavea fun, creative, and inspiring work environmentPlease note: Principals only please.