Account Manager / Customer Service Representative
Location: US, CA, Oakland
Department: FASTSIGNS Oakland
Salary range: 0-0
Employment type: Full-time
Required experience: Not Applicable
Industry: Retail
Function: Sales

Company profile:
Justipher Inc. is a company with two franchise concepts, FASTSIGNS® Oakland and Plato's Closet® Pleasanton (independently owned).We believe continuous education and sharing knowledge is key to thriving professionally and personally; and employee development has been the key to our success.#URL_8e17c6efc36e8010621e9fcd6c0000c2f2d4db52e0e8f273c0dd4d2990e0c06e##URL_a3977ef9eddcfd689e75d939303b83fdbfece00632908d202388ed29b071aaa7##URL_09907fc1cef42ce536964132d25f33acd5a7be4b4c62c42608e3b0efa05349d7#?ref=Yahoo#URL_a2adbf0b0fd5bd91510ab7c6ce06ccf24cc9484f975fa8a0318460b5e708cece#?page=all#URL_d5c769e65a06e558fe050403819ee8c3f285b099c6999526a7b6dad4877f0035##URL_c490284b33144258b577248d7c9413aa535facc625466b0c957983445ead43f8##URL_6360cc42e41c19f3abe3ee08c76bcb2b84257f5e8c7655dca5a54f9f5b710eba##URL_2968f8f9f487b52d32056c7ce0eedb6503e4381fea594355155b87d9bdc065fa#

Job description:
FASTSIGNS® is a visual communications company using innovative thinking and state-of-the-art technology to create and design graphic solutions for businesses large and small. With over 550 locations world-wide, FASTSIGNS® is the award-winning industry leader known for its broad visual communications expertise. Our exceptional suite of products and services, developed and delivered by our talented and knowledgeable teams, create comprehensive solutions to meet any business or marketing challenge.If you have the skills, abilities, and desire to join a world-class strategic provider of visual communications, then we encourage you to continue with this online job application.FASTSIGNS® is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Requirements:
We are now hiring an account manager for this location. The FASTSIGNS® Center account manager, under general direction, is responsible for properly gathering information for prospects by finding out who they are, what they do and how we can get a hold of them - allowing us to understand how to service their needs, as well as taking care of our existing clients, and helping execute marketing programs. The ideal candidate has previous marketing, telemarketing, customer service, or sales experience.Visit our website at:  #URL_7c8fd316869ab2a3a0946d21bcbca564ab699dca6a80c8f95879eabfda1c1025#Visit our facebook page:  #URL_8e17c6efc36e8010621e9fcd6c0000c2f2d4db52e0e8f273c0dd4d2990e0c06e#Follow us on twitter:  #URL_e6d478c912f01cddce6034e8f0577566a522d9c904880de6988c783193aea346#Responsiblities will include, but is not limited to:Serve as first point of contact for walk-in, email, Ecommerce and telephone customers.Demonstrate the ability to carry on a business conversation with customers and decision makers.Sell consultatively and make recommendations to prospects and clients using various products and the FASTSIGNS Selling Solution System.Identify sales prospects.Develop and maintain a database of qualified leads through referrals, telephone canvassing, direct mail and email.Follow up on new leads and referrals resulting from telephone, marketing and email activity.Develop a complete understanding of pricing and proposal models.Complete all paperwork and follow established center procedures from initiation through completion of a project (i.e., Work Order, credit approvals, POS entry, pre-payment collection, artwork approval, delinquent account collection, reporting).Prepare estimates and establish/maintain estimate follow-up procedures.Communicate with customers on order status and changes the production schedule.Execute a variety of marketing functions: In-center database mailings based on targeted POS lists, thank you cards 5-7 days after order is picked up, implement a call-mail-call program.Maintain an attractive retail environment (clean, organized and functional).Prepare status reports, including activity, closings, follow-up, and adherence to goals for weekly sales meetings. Participate in center staff and sales meetings.Assist in the implementation of company marketing plans as needed.Identify and resolve customer satisfaction issues.Establish and maintain effective team relationships with all support departments.Adhere to all company policies, procedures and business ethics codes.Contact customers within 3-5 days or order pick-up/delivery to confirm customer satisfaction.

Benefits:
Health Insurance401(k)Direct DepositPaid HolidaysPaid Vacation