Data Analyst
Location: US, CA, San Francisco
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Internet
Function: Data Analyst

Company profile:
Intercom (#URL_cb674f93cbcd215a3a0a57a8615a565545949eead8adbbc73307c26d6a6af81b#) is a simple, personal messaging service for businesses and their customers. It provides a single, integrated platform for the whole company to use for support, marketing, product, sales communication and more.We’re on a mission to make web and mobile business personal. We believe that the future of customer communication requires not increasingly complex, impersonal point solutions, but rather a simple, seamless platform that applies innovations found in consumer services like Facebook and WhatsApp.Founded in late 2011, Intercom has raised over $30 million in venture capital and is backed by leading investors, The Social+Capital Partnership and Bessemer Venture Partners. Intercom has been adopted by thousands of businesses, including Heroku, Hootsuite, Rackspace, Yahoo! and Perfect Audience. Our customers love the product: #URL_18cc302f4e0f1dac521853b2a6ae109ebbe44c6130d31eb0413535ba71e2f42f#We like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company. Our vision is to fundamentally change forever how Internet businesses and their customers communicate.

Job description:
About the JobIntercom is helping thousands of web and mobile businesses connect with millions of users every day. Analytics and data driven decision making is in our DNA. We're looking for like minded, highly quantitative individuals who are excited by the massive amounts of data our internal teams create and are driven to transform this data into actionable insight for them. We like big thinkers with small egos who believe in our goal to build a uniquely impactful, long-lasting tech company. Our vision is to fundamentally change forever how Internet businesses and their customers communicate.As a data analyst, your primary responsibilities will be to: Provide ongoing and ad-hoc analytics support to our marketing teamContinuously measure and optimize various types of marketing campaigns to guide investment decisionsCreate and evaluate the performance of A/B, multivariate testsCreate and maintain marketing's KPI dashboardShare your findings across the companyAbout the CompanyIntercom (#URL_cb674f93cbcd215a3a0a57a8615a565545949eead8adbbc73307c26d6a6af81b#) is a simple, personal messaging service for businesses and their customers. It provides a single, integrated platform for the whole company to use for support, marketing, product, sales communication and more.We’re on a mission to make web and mobile business personal. We believe that the future of customer communication requires not increasingly complex, impersonal point solutions, but rather a simple, seamless platform that applies innovations found in consumer services like Facebook and WhatsApp.Founded in late 2011, Intercom has raised over $30 million in venture capital and is backed by leading investors, The Social+Capital Partnership and Bessemer Venture Partners. Intercom has been adopted by thousands of businesses, including Heroku, Hootsuite, Rackspace, Yahoo! and Perfect Audience. Our customers love the product: #URL_18cc302f4e0f1dac521853b2a6ae109ebbe44c6130d31eb0413535ba71e2f42f#

Requirements:
Strong skills in SQL and ExcelStrong understanding of common SaaS metrics (MRR, ARR, Churn, CAC, LTV, etc.)Strong understanding of common marketing metrics, terminology (conversion rates, CTR, CPC, CPM, etc.)A proven track record of initiating and delivering actionable analysis with minimal supervisionA maniacal focus on identifying and tracking key performance metrics across the businessMinimum of 1-2 years experience in analyst role, preferably working closely with marketing teamsBA or BS/MS degree with strong academic record in a quantitative disciplineExcellent communication skills, including experience in high-level business discussions

Benefits:
Competitive SalaryEquity in a fast growing start-upLunch &amp; dinner provided dailyHealthcare