Software Clinical Specialist
Location: US, NC, Charlotte
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Computer Software
Function: Information Technology

Company profile:
Somnoware is a software platform to manage sleep wellness for healthcare providers and their customers. It provides a single integrated platform for any stakeholder to use for screening, diagnosing, treating and tracking sleep health issues.We are on a mission to simplify sleep. Research studies conclude that better sleep is key to better health.  We believe the future of sleep wellness requires not increasingly complex and fragmented solutions but in a rather seamless platform that applies innovations found in the latest consumer technologies like itunes and facebook. Founded in late 2011, Somnoware is a young fast growing company based in Charlotte, NC with offices in Trivandrum and Chennai, India.    We like big thinkers with small egos who believe in our goal to revolutionize the path to better sleep health. Our vision is to fundamentally change how individuals measure, track and treat sleep. 

Job description:
About the job:The Software Clinical Specialist has the primary responsibility of being the in-house subject matter expert on clinical sleep data. He/she would be very comfortable with latest technologies and would have worked on multiple sleep softwares.  Great day time postion for RPsgTs. Primary Responsibilities: Trains customers on the proper use of the sleep center management softwareActs as the subject matter expert on the Somnoware product, assessing customer needs and making recommendations on proper product use and applicationAttends functional support calls and addresses the customer’s questions and concernsUnderstands sleep physiology and has a good knowledge of sleep study and sleep reporting and can communicate with physicians to solve their problems regarding the software.Prepares and delivers product demos and presentationsUnderstands and articulates complex business issues, and addresses them with appropriate solutionsResearches, records and provides appropriate feedback to customers with regard to product complaints and events associated with the operation of the productEstablishes and cultivates long-term relationships and asks questions that provoke discussions about the customer’s business and the industry that leads to a positive sales outcomeDevelops tools, including presentations, demonstrations, etc.Develops relationships with industry thought leaders and participates in trade association activities to gain market insight.Guides customers through complex online demonstrationsRepresents the company at conferences and onsite demonstrationsAbout Somnoware:Somnoware is a software platform to manage sleep wellness for healthcare providers and their customers. It provides a single integrated platform for any stakeholder to use for screening, diagnosing, treating and tracking sleep health issues.We are on a mission to simplify sleep. Research studies conclude that better sleep is key to better health.  We believe the future of sleep wellness requires not increasingly complex and fragmented solutions but in a rather seamless platform that applies innovations found in the latest consumer technologies like itunes and facebook. Founded in 2011, Somnoware is based in Charlotte, NC. We like big thinkers with small egos who believe in our goal to revolutionize the path to better sleep health. Our vision is to fundamentally change forever how individuals measure, track and treat sleep. 

Requirements:
Education and Experience:Bachelor’s Degree, preferredClinical background required – RPSGTMinimum 5 years of experience working in the sleep industryKnowledge of sleep lab diagnostics and sleep lab softwareExperience with facilitating online presentations, preferred Other Requirements:Excellent client communication and presentation skillsA thorough understanding of sleep physiologyAn action/problem solving orientation is a mustOutstanding interpersonal skillsAbility to present clinical/technical product specifications to clients.Strong listening skills to discern client feedbackReasonable computer proficiency is requiredPosition requires domestic travel (70%)

Benefits:
Competitive SalaryPaid Time off401 (K)Healthcare