Product Manager - Onboarding
Location: NZ, N, Auckland
Department: Product
Employment type: Full-time
Required experience: Mid-Senior level
Industry: Computer Software
Function: Engineering

Company profile:
Vend is looking for some awesome new talent to come join us. You'll be working in an awesome team doing awesome things, and generally being awesome.Learn about us on our blog, or meet the team on Twitter, Facebook, LinkedInAwesome SpaceOur brand new Auckland office space is located on Nuffield Street in Newmarket, surrounded by our customers and the industry we love. It is huge, open, and shiny new with great meeting room spaces, casual working environments and plenty of space to host awesome events. We don't do cubicles, just plenty of space, whiteboards and meetings rooms. We also have a great cafe/retail space with our very own Front of House Manager taking care of our visitors and fellow Venders. Like Auckland our Melbourne office is surrounded by retail. It's a great wee space equipped with tiny houses and some awesome cardboard cutout animals.Our Toronto office is located right in the heart of downtown retail district. Like Melbourne and Auckland there's a great vibe with great coffee, boutique stores and some of the greatest restaurants in the city. Our SoMa office in San Francisco is located in the middle of the SF tech scene, just a (Biz) stone's throw from Twitter.The EnvironmentWe want you to be at the top of your game. You can wear whatever clothing you like, start work late in the morning, take breaks whenever you want and generally work the way you want to work. Who we're looking forVend is looking for people to push the boundaries. We are a hard working professional team with a wicked sense of humour, and we are looking for people who thrive in a collaborative open environment. We want passionate, hard working, talented individuals that want to lead in their field.

Job description:
Who are we?Vend is an award winning web based point of sale software for retail.  We’re chucking out crusty old cash registers and replacing them with iPads, touch screens and beautiful software, all of this to make life easier for our retailers.  Vend is a fast-growing tech start-up, since launching in 2010 we’ve now got 10,000+ customers all over the world and have more than 100 employees.The story of your role..We use the latest and greatest tech to bring delight to our customers, and want to add members to our team that live and breathe technology just like we do. Our product team has quickly become an integral part of making sure that Vend is ahead of the global curve.How do we work? Each small engineering team has ownership for an area of the Vend platform and each Product Manager works in a vertical, whether it be the sell screen, our integrations or mobile. What does that mean for you? Autonomy, and daily interactions with super talented Engineers, Analysts and Designers. You’ll be a part of a wider team that works tirelessly to come up with best and brightest new features for the Vend platform. As if that wasn’t enough, our product team is home to one of the cutest dogs at Vend… Seriously, what more could you want.We built an exceptional team of Product Managers this year, and the final role that we have available in this outstanding bunch is the customer on-boarding champion. The customer on-boarding experience is a crucial part of our ongoing success - the sign-on screen and the workflow following play a huge part in Vend’s first impression and it needs to be on point. It needs to be intuitive, beautiful, easy… Think, a 2 year old picking up an iPad. This is your domain.  We want you to get inside the minds of our customers and analyse the sh*t out of our current processes and make them all new and shiny. You work will have a strong marketing flavour as you get to know how current data reflects customer behaviour when they reach the sign-on screen (we have an exceptional marketing team to partner with on this one).  You’ll help to define the work we do for our customers. You’ll document the requirements, you’ll write specifications and user tests and you’ll work closely with our Head of Product and CEO on the broader product strategyAs well as developing a world-leading product, we believe that our culture is world-leading too! We balance super hard work with having a lot of fun at work!  Like playing pool, getting a Dia de los Muertos makeover, zoning out on the couches listening to music or raiding the snack cupboard (FYI frozen marshmallows are the latest craze at Vend - seriously, try them!).Work-life balance.  We know you have a life outside of work. We know you probably have little side projects or businesses too. This is valued and at Vend you can have a life inside work to.

Requirements:
We want to hear from you if:Experience working with software in a Product Management capacity, ideally with a background in marketing tooYou are a complete data geek and love crunching numbers to help make process flow smoothlyExperience and success working directly with users to define product requirementsA clear history of shipping awesome productsExperience with delivering high quality requirements and documentationMad juggling skills - you will have experience working with multiple teams, projects &amp; people (flaming torches are also acceptable)Awesome communication skills - written, verbal, telepathically and instant messageStrategic and creative thinkingIf this sounds like you then get in touch now and delight us with your unique application! We have HUGE projects in the pipeline this year and need the best talent on-board to help achieve our goals.While Vend is totally open to receiving applications from people based overseas, our recruitment process for technical talent is lengthy and involves a lot of face-to-face time between our candidates and existing team members here. We can start initial stages of interviewing using awesome technology like Skype and Google Hangouts, we really need you to be here and to have hung out with us in Auckland before making a job offer.

Benefits: