Client Relationship Manager
Location: SG, , 
Employment type: Full-time
Required education: Vocational - HS Diploma
Industry: Education Management
Function: Customer Service

Company profile:
Shape the Future.The Learning Lab is Singapore’s leading education brand.  We develop and run premier educational programs in English, Mathematics as well as the Biological and Physical Sciences at the pre-school, primary, secondary and pre-tertiary levels. Our distinctive and highly regarded brand of education is designed to ensure academic excellence and world-readiness.We take great pride in designing learning approaches which go beyond exams and curriculum, nurturing future leaders which make an impact on society. The group has recently launched The Learning Lab Junior as its flagship brand for premier pre-school enrichment.Chinese Lab is the group’s new flagship brand for premier Chinese enrichment and “China-readiness”. In line with its stated aim of grooming bicultural global citizens from young. It now offers enrichment and tutorial programs for primary, kindergarten and nursery age groups. It has plans to develop programs for secondary and pre-tertiary age groups.We are passionate about helping each student maximize their educational opportunities and fulfill their potential as future leaders. That is why we take pride in grooming students’ unique strengths and abilities. To do so, we go to great lengths to recruit the best talents in various fields - talents who believe in the same vision of shaping the future.Join us today and nurture the leaders of tomorrow.

Job description:
Shape the future with us.The Learning Lab is Singapore’s leading education brand. We develop and run premier educational programs in English, Mathematics as well as the Biological and Physical Sciences at the pre-school, primary, secondary and pre-tertiary levels. Our distinctive and highly regarded brand of education is designed to ensure academic excellence and world-readiness. We are passionate about helping each student maximize their educational opportunities and fulfill their potential as future leaders. That is why we take pride in grooming students’ unique strengths and abilities. To do so, we go to great lengths to recruit the best talents in various fields - talents who believe in the same vision of shaping the future.Join us today and nurture the leaders of tomorrow.

Requirements:
Who we look forYou have a passion for excellent customer service and client management. At The Learning Lab, we believe in providing personalized service to better suit the needs of our students. In line with the organisation’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us. Job ResponsibilitiesBuild strong client rapport and deepen relationships with clients.Actively manage and grow a portfolio of clients.Provide excellent client service by attending to client enquiries and requests while ensuring client needs are addressed.Possess strong understanding of the organization’s product suite and internal processes to provide recommendations for clients.Build strong working relationships with other internal staff departments to resolve client issues or feedback where appropriate.Snapshots of our ideal candidatePassionate about customer service and is able to perform in a team context.Exceptional interpersonal and communication skills.Strong negotiation and persuasion skills.Ability to exercise discretion when handling cases.Good time management and prioritizing skills.Possesses at least a Diploma, Advanced/Higher/Graduate Diploma in any field.Willing to work 4 weekdays and 1 weekend (either Saturday or Sunday).No work experience required, though candidates with Call Centre or Front Line experience are preferred.How to ApplyWe require all of the following documents to be submitted in order for us to process your application. Kindly upload all documents as one attachment file.Résumé or Curriculum VitaeCover Letter‘O’ Level Certificate‘A’ Level Certificate / Diploma Certificate and TranscriptUniversity Degree Certificate and TranscriptMasters Degree Certificate and Transcript (If applicable)Any incomplete applications will not be processed.If you have been shortlisted, we will contact you within 2 weeks from date of application.

Benefits: