Customer Service Associate 
Location: US, SD, Rapid City
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Financial Services
Function: Customer Service

Company profile:
Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.

Job description:
The Customer Service Associate will be based in Rapid City, SD. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities: Help customers throughout day with questions Be familiar with all site building operation Quality check all mail throughout day Accurately sort USPS/interoffice and accountable mail Accurately deliver mail to customers Accurately deliver mail throughout day Open, prep and sort PO Box mail Receive and verify incoming accountable mail Process and track all incoming/outgoing accountable mail electronic and manual Process incoming/outgoing pouch mail daily Deliver and obtain signatures for all incoming accountable mail Update electronic tracking files via Arrival throughout day Run end of the day UPS/DHL reports Obtain signatures for all outside delivery services for incoming accountable mail Conduct mail runs throughout day timely Count and log all mail volumes throughout day and update site metric Maintain metering machine as required Deliver and stock copy paper at designated areas Clean, organize and stock mail stop areas Track and process customer moves via Arrival forms Look up and research mail improperly addressed Sort and deliver distributions in timely manner by following detailed instructions Provide courier services to deliver/pick up various mail, etc. to/from various locations Operate company forklift (employee must be certified) Conduct daily inspection of company vehicle/forklift Refuel and service of vehicles/forklift Log all non conformances throughout day Conduct and participate in daily huddles

Requirements:
Minimum Requirements:Minimum of 6 months customer service related experience requiredHigh school diploma or equivalent (GED) requiredPreferred Qualifications:Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)Experience running mail posting equipment a plusExcellent communication skills both verbal and writtenLifting up to 55 lbs with or without accommodationsWillingness and availability to work additional hours if assignedWillingness to submit to a pre-employment drug screening and criminal background checkAbility to effectively work individually or in a team environmentCompetency in performing multiple functional tasksAbility to meet employer's attendance policy 

Benefits: