Systems Support Technician
Location: US, CA, Burbank
Department: IT
Salary range: 45000-50000
Employment type: Full-time
Required experience: Entry level
Required education: Unspecified
Industry: Information Technology and Services
Function: Information Technology

Company profile:
GPL Technologies is a solutions provider focused on the design, implementation, and support of high-performance information technology systems.  Founded in Los Angeles, California in 2003, we draw on over a decade of expertise as trusted technology advisers, adding value for our customers by offering unique methods of improving IT efficiency, streamlining complex systems and environments, and reducing the costs associated with acquiring and maintaining IT systems. GPL cut its teeth serving the intense requirements of customers in the media and entertainment industry.  We bring that work ethic with us to every customer: time is money, deadlines are non-negotiable, and the show must go on.  Our company is comprised of creative, independent thinkers with a passion for technology.  We love big data, fast networks, and solving the problems posed by today's digital media production pipelines.If serving clients who think a quarter petabyte of storage is a starter system sounds like fun to you, or if you love dealing with the dynamic people and personalities in the fast-paced media and entertainment industry, we might be a great fit for each other.  Send us your resume and lets talk.

Job description:
DESCRIPTIONAre you the first person people call when their computer breaks?  Do you find zen-like tranquility in assembling your own high-performance PC rigs?  Can you calm a frantic user who just deleted her entire inbox and help her get her life back on the rails?  If you’re one of those rare IT pros who possesses sharp desktop/server skills AND a knack for making users actually happy they called the helpdesk, we’ve got a job for you!We are an IT services firm that caters to some of Hollywood’s most notable Movie Studios, Gaming Companies, and Visual Effects Houses. We provide high-performance storage and networking solutions, virtualized infrastructure, big iron render farms, and the integration know how to make it all work together.  At the end of the day we are part of what goes into making great movies and leading edge games. We are seeking an A-player to staff an editing facility in Burbank.  The position is for a Systems Support Technician, with an emphasis on video editorial. This position requires knowledge of current non-linear editing programs and workflows in a shared, networked environment. Editors and storyboard artists will be working long hours to create a feature film, and it will be up to you to make sure they have the working tools to successfully collaborate. This is a front-line, client-facing role that requires fortitude, patience, and extremely quick thinking to be successful.Expected Activities:Perform day-to-day System Administration of client environments, including but not limited to system monitoring, troubleshooting, and capacity management.Triage client issues and rapidly resolve or escalate to tier 2 engineers.Clearly document actions taken in a ticketing system.

Requirements:
To be a successful candidate, you’ll need solid technical chops on both Windows and Mac desktops and servers, and networking knowledge is a big plus.  You should know the difference between Active Directory and Open Directory (and how to handle basic tasks on both), why a PST is different than an OST, have a firm grasp on troubleshooting common Office apps and issues, and be able to remain calm while explaining to a user why his Firewire drive won’t plug in to an eSATA port.  A background and/or knowledge of non-linear editing software and techniques will also be part of the job. Flawless english, a clear communication style, and top notch customer relations skills are key! 

Benefits:
TBD