Desktop Support Administrator
Location: US, AZ, Phoenix
Employment type: Full-time
Required experience: Entry level
Required education: Associate Degree
Industry: Public Safety
Function: Information Technology

Company profile:
Traffic Safety Systems, Innovation &amp; PartnershipInnovation around traffic safety systems has been a hallmark of REDFLEX for over quarter century. With the continuous development of new products and technology every year, we're able to help make communities safer by reducing more crashes and saving more lives, year after year.Headquartered in Phoenix, Arizona, REDFLEX Traffic Systems partners with over 220 communities and operates over 2,000 traffic safety systems in the United States and Canada. REDFLEX works with communities to understand their traffic safety issues and then develops a program to address their specific issues.Redflex has programs to deter red light running (REDFLEXred®), speeding (REDFLEXspeed®), passing stopped school buses (REDFLEX Student Guardian®), crossing railroad tracks while the alarm is active (REDFLEXrail®), running stop signs (REDFLEXstop®), unauthorized vehicles driving and stopping in bus lanes (REDFLEX Bus Lane®), and speeding in highway work zones (REDFLEX Worker Guardian®), stopping in an intersection during a red light (REDFLEX Grid Free®) and travelling in a crosswalk when a pedestrian is present (REDFLEX Pedestrian Guardian®). Plus, we have technology to help prevent right angle crashes by red light runners (REDFLEXred® Halo).REDFLEX Traffic Systems Inc. is wholly owned by REDFLEX Holdings Group of Melbourne, Australia, which owns and operates the world's largest network of digital speed and red-light cameras worldwide.REDFLEX: Making a Safer World.

Job description:
SummaryUnder general direction, responsible for activities   related to desktop hardware, software applications, operating systems and   network connectivity of all end user supported-equipment and peripherals.   Applicants must be customer service-oriented and proactive in anticipating   and resolving problems while maximizing efficient use of computing resources.  Essential Duties &amp;   ResponsibilitiesReports directly to the Information Technology Manager.  Primary responsibility is user support and customer service.  Maintains high degree of contact with users (phone, e-mail, etc.) to respond   quickly to their changing needs.  Respond to questions from callers and walk-up; remotely assist staff and   Customers with technology problems in offices, remote users, and customer   facilities.  Learn fundamental operations of commonly used software, hardware, and other   equipment.  Follow standard IT procedures; perform detailed and accurate logs of all   activities, contacts, and requests using implemented tracking software.   Enforce all IT policies and report any observed deviation from policy.  Become familiar with available help resources; stay updated on technology   changes or problems.  Become familiar with IT policies, services, and staff.  Escalate calls to other members of the IT staff when necessary.  Maintain discipline and professionalism during all interactions and in all   verbal or written communications.  Other duties as assigned by the Information Technology Manager or other IT   staff.

Requirements:
Minimum Job RequirementsPosition prefers a B.S. in Computer Science, but is not   required with proper experience and technical certifications, IE MCP, A+, or   Dell Certified Technician.  If no degree, then 3+ years experience as a PC Technician or in helpdesk   environment.  In-depth knowledge of PCs, Windows OS and Desktop, Microsoft Office &amp;   Outlook, and remote management/control tools, and software applications.   Additionally, knowledge of, and familiarity with Apple IOS, Blackberry   devices, Android OS, and other table/mobile equipment is a plus.   Experience with Microsoft Active Directory and Exchange in a corporate   environment.  2 years minimum hands-on experience working with Microsoft O/S, including   Windows 2000, XP or 2003.  Working knowledge of basic to intermediate level? Networking; Cable, DSL   setup knowledge, familiarity with TCP/IP troubleshooting.   Very strong Written and Verbal communication skills, with the ability to   create and update documentation and procedures.  Friendly presence and helpful attitude; good interpersonal skills and ability   to work well with others  Ability to provide technical support over the phone; good phone skills,   professional demeanor, previous customer service experience strongly desired.  Strong analytical problem solving skills and ability to coordinate multiple   tasks efficiently.   Ability to work responsibly with or without direct supervision.  Ability to deliver quality results on time utilizing effective time   management skills.

Benefits:
Vacation/ Sick / Personal timePaid HolidaysMedical/Dental/Vision401KTuition ReimbursementEmployee discount programs