Customer Service Technical Specialist 
Location: US, CO, Denver
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Legal Services
Function: Customer Service

Company profile:
Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.

Job description:
The Customer Serivice Technical Specialist will be based in our Denver, CO client location.  The ideal candidate will an integral part of our talented team, supporting our continued growth.Responsibilities will include, but are not limited to: Provide imaging and conversion services as requested by customer including electronic endorsement, PDF to Native and Native to PDF or TIFF.Develop quotes and negotiate pricing for projects, along with billing submission and tracking.Export and import data into various software packages.Recognize and remedy problems encountered in the workflow process.Transfer data to portable mediums such as CD’s, DVD’s, flash drives, and external hard drives.Provide quality reproduction of all materials submitted by customer, including binding, hole punching, and stapling and non-technical maintenance of copiers.Perform quality control checks on data packaging, images, files, and blowbacks.Research and keep current with software/hardware/process solutions and make recommendations for improvement.Project management of both onsite work and work sent to offsite locations.Provide quality reproduction of CD/DVD as requested by customer and/or part of an imaging request.Complete job tickets with minimal instructions.Schedule individual jobs and determine which equipment should be used based on size and complexity.Troubleshoot jams and perform normal Key Operator preventative maintenance on equipment.Monitor usage of materials and supplies and order as necessary to maintain effective levels.Maintain records and logs of equipment usage and recommended technical direction.Maintain knowledge through formal training and independent study of operations manuals.Act as the technical advisor for co-workers and clients regarding the services provided at our site.Assist with security and monthly measurement reports as requiredAssist with Mail Room Operations, including Reception, Hospitality, Mail and Fax whenever necessaryMaintain highest levels of customer care while demonstrating a friendly and cooperative attitude at all timesDemonstrate flexibility in satisfying customer demands in high volume, production environmentKnow, understand and adhere to business procedure guidelines at all timesPerform other duties as assigned

Requirements:
Requirements:Minimum of 6 months customer service related experience required1-2 year of related reprographics experience.Proficient with networks, client/server technology, PC’s, Windows and MS Office.Experience with various hardware platforms including PC’s, servers, scanners, printers, and MFD’s. Demonstrated customer service skills and the ability to multi-task and meet deadlines.Detail oriented, highly organized and quality conscious.Ability to communicate both verbally and written with customers and company personalAbility to lift up 55 lbs. or maximum allowed by current State law with or without accommodationsAbility to stand and/or walk for long periods of time with or without accommodationsAvailability to work additional hours.Willingness to submit to a pre-employment drug screening and criminal background checkAbility to effectively work individually or in a team environmentHigh school diploma or equivalent (GED) requiredPreferred Qualifications:Prior experience with law firms or legal process, particularly litigation support and areas of discovery, production and trial preparation.Knowledge and experience with the IPRO suite of software applications. Some College level course study preferred

Benefits: