Customer Service Associate
Location: US, AZ, Tempe
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Financial Services
Function: Customer Service

Company profile:
Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.

Job description:
The Customer Service Associate will be based in Tempe, AZ. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities:Help customers throughout day with questionsBe familiar with all site building operationQuality check all mail throughout dayAccurately sort USPS/interoffice and accountable mailAccurately deliver mail to customers throughout the dayOpen, prep and sort PO Box mailReceive and verify incoming accountable mailProcess and track all incoming/outgoing accountable mail electronic and manualProcess incoming/outgoing pouch mail dailyDeliver and obtain signatures for all incoming accountable mailUpdate electronic tracking files via Arrival throughout dayRun end of the day UPS/DHL reportsObtain signatures for all outside delivery services for incoming accountable mailConduct mail runs throughout day timelyCount and log all mail volumes throughout day and update site metricMaintain metering machine as requiredDeliver and stock copy paper at designated areasClean, organize and stock mail stop areasTrack and process customer moves via Arrival formsLook up and research mail improperly addressedSort and deliver distributions in timely manner by following detailed instructionsProvide courier services to deliver/pick up various mail, etc. to/from various locationsOperate company forklift (employee must be certified)Conduct daily inspection of company vehicle/forkliftRefuel and service of vehicles/forkliftLog all non conformances throughout dayConduct and participate in daily huddles        

Requirements:
Minimum Requirements:Minimum of 6 months customer service related experience requiredHigh school diploma or equivalent (GED) requiredPreferred Qualifications:Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)Experience running mail posting equipment a plusExcellent communication skills both verbal and writtenLifting up to 55 lbs with or without accommodationsWillingness and availability to work additional hours if assignedWillingness to submit to a pre-employment drug screening and criminal background checkAbility to effectively work individually or in a team environmentCompetency in performing multiple functional tasksAbility to meet employer's attendance policy

Benefits: