Business Analyst - CRM
Location: US, CA, Redlands
Department: Technology
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Information Technology and Services
Function: Information Technology

Company profile:
Our passion for improving quality of life through geography is at the heart of everything we do.  Esri’s geographic information system (GIS) technology inspires and enables governments, universities and businesses worldwide to save money, lives and our environment through a deeper understanding of the changing world around them.Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world.  Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

Job description:
POSITION: Business Analyst - CRMLOCATION: Redlands, CACONTACT: Mark Ray, #EMAIL_c4313c8c9fb8ecbadc31a1cc84de990d2a96edf534ef194ab80cb1a118f02992#, m. #PHONE_5e76fe6f31ce05f8e8150677d9929bce5ab4b2d569406ce6b1543eb8dc297399# THE COMPANY: ESRI – Environmental Systems Research Institute (#URL_6b9c7dbc8de6a3e168e9c45ac1289630f08cb59eabb68aeaa926cdb16af18c48#)Our passion for improving quality of life through geography is at the heart of everything we do.  Esri’s geographic information system (GIS) technology inspires and enables governments, universities and businesses worldwide to save money, lives and our environment through a deeper understanding of the changing world around them.Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world.  Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more. THE OPPORTUNITY: Business Analyst - CRMBring your strong analytical skills to our dynamic IST team and work with analysts, developers, and business users to build new solutions, solve problems, and improve existing processes. Specifically…Elicit requirements using interviews, document analysis, surveys, site visits, business process descriptions, use cases, business analysis, and task and workflow analysisConfigure solutions within SalesforceProactively communicate and collaborate with clients and technical teams to prioritize requirements, evaluate potential solutions, define a proposed solution, propose quick fixes, and develop model business processesCreate and revise analysis artifacts and deliverables as needed such as business requirements, functional requirements, use cases, business rules, business process modelsSuccessfully engage in multiple, simultaneous initiativesWork independently with clients to define concepts as per direction of project managersDrive and challenge business units on their assumptions and how they will successfully execute their plansAssist in data transformations, data migration mappings, and the creation of bulk data upload routinesPerform testing of application development as well as validating deployed changes

Requirements:
THE IDEAL CANDIDATES: REQUIREMENTS/QUALIFICATIONS/ATTRIBUTESEDUCATION: Bachelor’s or higher in business, computer science, or a related fieldEXPERIENCE: 5+ years of experience testing, documenting, and supporting CRM, preferably in a multi-tier environmentStrong facilitation skills to elicit requirements from various personalities across organization boundaries including senior executivesWork experience in #URL_8d92932a488fb7e172d73a0f6813d06d464f1f03705d2825f86b2c7947d60a86#Process-driven analysis skills and background in various requirement discovery methodsFull life cycle experience on multiple projects, from requirements gathering through functional specifications/design, quality assurance, user acceptance testing, and deployment validationProven experience in driving consensus across multiple stakeholdersStrong verbal and written communication skills to work with clients, team members, and managementAbility to analyze and document complex business processes

Benefits:
WHY ESRI?Our culture is anything but corporate—we have a collaborative, creative environment; phone directories organized by first name; a relaxed dress code; and open-door policies. A Place to ThrivePassionate people who strive to make a differenceCasual dress codeFlexible work schedulesSupport for continuing education College-Like CampusA network of buildings amid lush landscaping and numerous outdoor patio areasOn-site café including a Starbucks coffee bar and lounge areaFitness center available 24/7Comprehensive reference library and GIS bibliographyState-of-the-art conference center to host staff and guest speakers Green InitiativesSolar rooftop panels reduce carbon emissionsElectric vehicles provide on-campus transportationHundreds of trees reduce the cost of cooling buildingsIncentives for employees who walk, bike, or carpool to workCalifornia-grown produce available for purchase in Esri Café