Business Manager
Location: GB, CRF, Cardiff

Company profile:

Job description:
To manage all aspects of the Business Unit to ensure the effective and safe organisation of work processes whilst delivering services to maximum operational efficiency. This must be within budget to specified standards, compliant with legal, regulatory and company quality, and health &amp; safety obligations.  To implement and maintain compliance of all company policies and procedures and any changes to regulatory acts. To achieve targeted level of operating income and customer service.  The Depot Profit &amp; Loss, operating within budgeted guidelines to ensure the depot operates efficiently and effectively to produce maximum Net Revenue returns, and maximum profit; Ensuring Health &amp; Safety (H&amp;S) remains at the forefront within the depot, to enable the group H&amp;S KPIs (Key Performance Indicators) to be met, and also provide a safer workplace for the employees; Ensuring all aspects of Fleet Compliance Polices, golden rules, KPIs along with all regulatory obligations are adhered to within the Depot.  To ensure that the client as a group, can comply with the company's operators licensing obligations; Ensuring a Customer First attitude is promoted and acquiring new business to ensure growth targets are met. Selection &amp; Recruitment of staff / operatives with a grade below 5 to ensure the depot is sufficiently resourced; Leading, managing and developing all direct reports; Supervision of all staff / operatives to maintain good attendance and job completion within time constraints; Discipline of Staff / Operatives in line with company procedures to ensure company standards are met; Appraisals / PDP (Personal Development Plans), training requirements and development must be carried out to ensure depot-driven succession planning is in place. External customers that are serviced from the depot. Ranging from 1,500 to 2,000 customers per depot; Dealing with customer complaints to ensure satisfactory outcomes are reached, which are acceptable to both the customer and the depot; Ensuring service levels remain in line with customer expectations to develop and maintain good quality customer relations with customers and prospective customers; Ensuring customer prices remain profitable/competitive by means of price increases/decreases either annually or as required;Ensuring all customer risk assessments are carried out to ensure both the workforce and customer employees are protected, and all legal requirements regarding waste collections are adhered to.  The business depot in all operational aspects from day to day operation to budgets and finance; Adherence to Vand implementation of company policies and procedures; Adherence to and implementation of Operator Licence obligations. eg. regular review of vehicle operating areas/rounds to ensure maximum efficiency is maintained;  Annual price increases evaluated ready for implementation either centrally or at Depot level; Ensuring Depot is adhering to all Veolia policies, processes and procedures in line with company policy; Providing clear, transparent and accurate reporting of operational business performance; Internal &amp; External Audits.                                                       

Requirements:
CPC (Certificate of Professional Competence) in National Road Haulage, IOSH (Institute of Occupational Safety and Health) Managing Safely. Education to A-level standard.

Benefits:
SALARY: negotiable