Sales and Marketing Assistant
Location: GB, DOR, Corfe Castle
Salary range: 17000-19000
Employment type: Full-time
Industry: Retail
Function: Marketing

Company profile:
Metal Clay Ltd has been running since 2004 and has grown to become one of the largest metal clay suppliers in the UK.We’re passionate about jewellery making, and even more passionate about offering a top-quality service as well as top-quality products. 99% of our orders are placed on our website, so the internet is a vital part of what we do.

Job description:
Metal Clay Ltd has been running since 2004 and has grown to become one of the largest metal clay suppliers in the UK. Metal Clay is a fascinating material; it is pure silver (or gold, bronze, or copper), but it comes in the form of clay - once you're finished working with it, it will be pure metal. We specialise in metal clay and resin, and supply tools and equipment for jewellery making and crafts. We’re passionate about jewellery making, and even more passionate about offering a top-quality service as well as top-quality products. 99% of our orders are placed on our website, so the internet is a vital part of what we do.We’re looking for a confident and independent person to join our team as a Sales and Marketing Assistant. Your task will be to keep us running smooth, make customers happy, and increase sales. This involves running marketing projects, customer support, managing our website, as well as being a right-hand support to the Director.This could be you if you’re highly-organised, computer and internet savvy. You’re so good at multi-tasking, you’re probably reading this whilst juggling. You’re so sharp and focused that you’ve already scanned this job description, understood who we need, and is half way through your application already.THIS IS WHAT YOU WILL BE DOINGA REGULAR DAY AT WORKCustomer service:Overseeing the day-to-day operation. Dealing with customer orders and queries, answering questions, and help solve any customer frustrations or problems, both over the phone and via emails.E-commerce management:Updating and adding information pages and new products to our web shop (you’ll be given training). Product photography. Writing catchy and clear product descriptions. Writing product information and instruction sheets. Stock check and ordering of one of our product ranges. Tracking sales and promotions and evaluating the results.Marketing:Independently running promotions through Facebook, Twitter, Pinterest and Instagram. Researching product placement and advertising opportunities. Weekly blog updates. Planning, designing, and writing newsletter campaigns. Planning advertising.Director support:Working closely with and supporting the Director on projects which involve new business and financial planning, events and exhibitions, and marketing campaigns.NOT EVERY DAY, BUT SOMETIMESShows and events:Planning and managing show/exhibition presences (which might include overnight stays). Arranging, promoting, setting up, and supporting on the day of, classes and events in the Metal Clay studio (which will include evening and weekend work). Co-ordinating with external tutors.Finance:Payments to foreign suppliers. Tracking US Dollar and Euro rates, and managing database of foreign payments. Basic banking and managing petty cash.Order management:Occasionally support with picking and packing orders to be shipped.Admin support Art Clay World UK Guild assessments: Supporting tutors where needed and ensuring the latest paperwork is being used. Receiving and logging assessments and certificate applications. Creating and posting certificates.

Requirements:
SOME THINGS THAT ARE ESSENTIAL:You must be a bright, reliable, independent, and confident worker who is self-motivated, whilst still being happy to ask for help. If you don’t understand something you’ll ask or research it until you do. You’re resourceful and like solving problems.You love lists, especially crossing off completed tasks! You stay on the ball, and will follow through tasks and projects to completion and reporting back - without needing prompting. You’re well organised and keep a tidy workplace.You have excellent reading and impeccable writing skills. You know how to spell, and understand the difference between you’re and your, their and there.You’re computer savvy - you type relatively fast and can whip up a tidy Word document or Excel spreadsheet with basic calculations (or Pages/Numbers if you’re a Mac worker) in no time, you’re comfortable using the internet for research, and know how to write a clear and professional email. You’re approachable and friendly, to both customers and colleagues, even on a Monday morning.You stay calm, focused, and positive under pressure.You get excited by new challenges and learning new things.You’re happy to help out where it is needed. There will be times when you’ll be asked to do other things outside your job role to support the day-to-day running of the business. You’ll also be expected to do your own washing up and be part of keeping the office tidy.Whilst not required, it would be a huge bonus if you recognise yourself in any of the following points. If you do, please tell us a little about it.Are creative - maybe you make jewellery, take gorgeous photos, write fabulously well, or draw super illustrations.Have proofreading skills.You’ve worked with Adobe Photoshop, Illustrator, InDesign, CS, or similar software. You can design stylish and eye-catching ads, flyers, and banners.Have organised events, and feel confident managing and organising other people.Know anything about running and promoting a website. SEO, HTML, CSS actually means something to you.You’ve got a background in marketing and PR or you understand social marketing; you tweet like a songbird, use Instagram in your sleep, and understand why a Facebook presence is important for a business.You bake and will bring fresh bread and cake to work. Hey, you can’t blame us for trying!

Benefits:
Best parts of the job:We’re a small company so we’re not set in our ways or ruled by stuffy regulations from the “head-office”. New ideas to improve what we do are welcomed and wanted! Being a small company also means you’ll work in a small relaxed team where we get to know each other really well.If you show initiative and talent, and are prepared to go that extra step to do a spectacular job, there are opportunities to get involved in rewarding projects.We sell some fab stuff if you’re into crafts and jewellery making! You’ll get great discounts and will also occasionally get to play with stuff on the job...The Nespresso machine is always on, and the herbal tea selection is fully stocked. Sometimes there is cake too.Worst parts of the job:We’re a small company. That means we will rely on you to do your job, and to do it well. You’ll be a very important cog in a small team; if you slack or don’t get your job done, everyone suffers.We're a small company. There will be times when the office is very quiet as the team is working on different things in separate areas, and you might even be on your own for short periods of time. If you need a constant buzz of a busy office and lots of people around you, this might not suit you (or you'll be like us who love the peace and quiet!).We sometimes have too much cake.Working hours: 37.5 hours/week - mostly Mon-Fri with occasional evening and/or weekend workSalary guide: Depending on experience salary will be £17,000-19,000 p/a.