Legal Services Operations and Stakeholder Engagement 
Location: CA, BC, Vancouver
Department: Head Office
Salary range: 45-65
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Legal Services
Function: Management

Company profile:
Pardon Services Canada is a national legal services company established in 1989.We serve as an advocate for Canadians with a past criminal record, who wish to exercise their rights under the Criminal Records Act of Canada and the Immigration &amp; Nationality Act of the United States, to obtain a Record Suspension (formerly called a Pardon) and US Entry Waivers. Also assisting with Temporary Resident Permits and Criminal Rehabilitation Status for Americans with a past criminal record.

Job description:
Are you our next great employee? Ideally you have a background in legal services, law enforcement, parole or some aspect of the criminal justice system. Our company specializes in obtaining record suspensions, travel waivers and record purges. We help the 13% of Canadians with a past criminal record get a fresh start. Our expertise and experience has made us the leader in this field and we are now celebrating our 25th year!Position Objectives:Develop the value and operational effectiveness of the Processing Team in Client File Administration and the overall cost/time required for File Management.Increase Pardon Services Canada's effectiveness in engaging with Canadian policy and regulatory stakeholders. As a member of the management team you would work collaboratively with the President, Managing Director, and Business Development Specialist, on strategic and business planning, business process innovation projects, advocacy, public relations and communication strategies. You would also develop effective working relationships with key stakeholders in government, national advocacy organizations, and industry partners. A team of 5 processing staff members report to and are directed by you.The Details:Coach a growing team of record suspension and waiver file management specialists.Manage team and individual performance by establishing targets and coaching team members in file management and best practices.Periodic review, refinement, and documentation of business processes related to managing client files and related services, and to support ongoing innovations that reduce time and cost of processing, and/or increase processing quality.Identify and lead stakeholder engagement activities which would include working with federal elected officials, regulatory managers and policy makers, leaders in the legal profession, and key national advocacy groups in formal and informal communication, advocacy, and consensus building programs.

Requirements:
Ideally you are a lawyer or have a background in legal services, legal advocacy, law enforcement, court systems or regulatory affairs. At least five years supervisory experience managing legal documents or application files. Experience in stakeholder engagement and/or advocacy with Canadian government officials, elected representatives and specialized interest groups.Qualifications:A degree in criminology, law or business,and/or experience in legal services, law enforcement, parole, or some aspect of the criminal justice system. Superior communication and interpersonal skills Computer skills in Windows based applications and ERP/CRM systems.Please forward a cover letter and resume by August 22, 2014 at the latest. Interviews will commence as appropriate candidates apply.   

Benefits:
Bright, friendly office in the Marine Building with great amenities.Close to the sky train for an easy commute.Medical and dental benefits after 3 months employment.Fantastic colleagues!45K to 65K depending on education and experience.