Customer Happiness Technician (cell phone & tablet repair) for growing Seattle startup
Location: US, WA, Seattle
Required experience: Entry level

Company profile:

Job description:
Local start-up See Jane Fix is seeking experts in cell phone and tablet repair for our growing client base in the Greater Seattle area. Partnering with some of the largest employers in the Northwest, See Jane Fix addresses the need for device repair services not restricted by a retail environment. Our mobile Customer Happiness Technicians are dispatched to businesses throughout the Greater Seattle area and are responsible for bringing back the smiles to our customers’ faces once again!Customer service is at the heart of this business, so if you enjoy spending time around people and having hour-long conversations with strangers (that's how long some reapirs take) then this job could be for you. A love of customer service is essential for this position, and we are happy to train the right candidate even if they have no experience in technical repair. See Jane Fix is poised for accelerated growth and we are excited to share this newly created opportunity with you. As a Customer Happiness Technician, you will be repairing tablets, smartphones or other electronic devices and engaging one-on-one with customers at their place of business.There is room for growth within the company, so if a candidate has strong skills in addition to customer service and technical repair, they could potentially take on more responsibilies and help grow the company. Skills in design, bookkeeping, sales &amp; marketing, and project management are the types of skills needed in any start-up.  You might start out as a Customer Happiness Technician, but you could end up as the head of sales. About See Jane FixIn 2013, Alex McConnehey cracked her iPhone screen and she took it to a friend to get it fixed. But instead of just fixing her phone, Alex was offered a job instead. With little more than curiosity and a will to learn, Alex rose to the challenge and learned how to fix not only cracked screens, but also every type of damage including water damage, typical in our damp Northwest environment.After many hundreds of repairs, Alex discovered a need for device repair services for people on the go and created See Jane Fix. Now a small yet growing company on the verge of explosive growth, the company is now in need of Repair Technicians AKA Customer Happiness Technicians. If joining a fast-growing startup in a high demand market excites you, please contact us for a brief interview!

Requirements:
ResponsibilitiesEngage with clients in a positive and professional manner befitting a Customer Happiness TechnicianDiagnose, troubleshoot and repair all types of cell phones and tablets to “like new” conditionPerform component repairs including screen repairs, function key replacements, housings and batteriesMaintain accurate customer recordsInstruct customers on proper use of cell phones and other deviceDesired Skills and ExperienceCustomer service experience in a retail, restaurant, or similar environment (Geek Squad, Apple, Radio Shack, Best Buy are ideal)Consultative, collaborative customer service styleExperience working on Apple, Samsung, HTC, and Motorola devices is preferredDesire to learn in-depth repair techniques, including micro-solderingExcellent technical troubleshooting skillsStrong attention to detailExcellent problem solving and analytical skillsStaying current on new device technologyEntrepreneurial, self-motivated and goal-oriented

Benefits:
TBD