Account Implementation Specialist
Location: US, CA, Los Angeles
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Information Technology and Services
Function: Project Management

Company profile:
ServiceTitan is the world's leading CRM software for home services businesses. It powers the world's best service companies, including Mr. Rooter®, George Brazil®, and Mr. Electric®. ServiceTitan helps them streamline operations, deliver amazing customer service, and significantly improve sales.Born out of Stanford University and the University of Southern California, ServiceTitan is home to some of the brightest entrepreneurs in Southern California and is one of the most successful software start-ups in Los Angeles.At ServiceTitan, you will solve real problems for real customers and help businesses become extraordinary service companies. This is a unique opportunity to be a part of a start-up with a proven product, brand-name customers, and significant revenue... yet young enough to offer incredible growth, leadership, and equity opportunities.

Job description:
About ServiceTitanServiceTitan is the world's leading CRM software for home services businesses. It powers the world's best service companies, including Mr. Rooter®, George Brazil®, and Mr. Electric®. ServiceTitan helps them streamline operations, deliver amazing customer service, and significantly improve sales.Born out of Stanford University and the University of Southern California, ServiceTitan is home to some of the brightest entrepreneurs in Southern California and is one of the most successful software start-ups in Los Angeles.At ServiceTitan, you will solve real problems for real customers and help businesses become extraordinary service companies. This is a unique opportunity to be a part of a start-up with a proven product, brand-name customers, and significant revenue... yet young enough to offer incredible growth, leadership, and equity opportunities.About the opportunityAs an Account Implementation Specialist you will become a critical member of the core team, influence the company's continued success, and help shape the future of the service industry.ResponsibilitiesServe as the single point of contact during a customer’s onboarding process.Usher your customers from sign-up to success.Coordinate and/or implement your customers’ data migrations, initial trainings, and third-party integrations.Oversee your customers’ account ensuring that they are using use the product correctly.Provide on-going coaching and training sessions for your customers on product and industry best practices.Identify areas for improvement in the customer experience both in our product and processes.

Requirements:
2+ years of similar experience (preferred)self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with othersproven ability to multi-task and manage multiple projects at a time while paying strict attention to detailexcellent problem-solverteam player with strong communication and organizational skills, and an ability to “roll with the punches”intelligent, quick thinking, dedicated, ambitious, and fast learningpersonable and patient with great people skills and a good sense of humorfamiliarity with SaaS business models a plus

Benefits:
You will work directly with the executive and management teams of the world’s leading service businesses.You will work at a highly successful and rapidly growing start-up.You will work closely and directly with the founders and core team members.You will wear many hats and hopefully never experience a dull moment.Your work will matter and make a noticeable impact to your co-workers and customers.