Account Manager
Location: US, TX, Fort Worth
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Bachelor's Degree
Industry: Hospital & Health Care
Function: Customer Service

Company profile:
SpotSource Solutions LLC is a Global Human Capital Management Consulting firm headquartered in Miami, Florida. Founded in January 2012, SpotSource has created a fusion of innovative service offerings to meet the increasing demand of today’s economy. We specialize in Talent Acquisition, Staffing, and Executive Search Services across various functions and in specific industries. Global Talent Transfusion (GTT) services utilize best in practice qualification standards to deliver talent in temporary, temporary-to-hire, and permanent basis. Health Career Transition (HCT) is a subsidiary of Global Talent Transfusion and offers placement services specifically in the growing Healthcare arena. SpotSource Executive Search (SES) Consultants are special breed talent evangelists that understand how to advise and streamline the human resources process in the direction your organization requires for long term sustainability and success. Succession Planning. Leadership Development Programs. Compensation Analysis. Recruitment Process Outsourcing. All customized to best suit the needs of your business. We understand the demand for cost-effective solutions for your organization. Are you seeking a potential career transition and interested in discussing the current hiring trends and open positions? Vital Career Consulting (VCC) offers career transitional services catered specifically for the job applicant, including Resume Construction, Social Media Optimization, and Interview Coaching.Address:4100 N Powerline Rd. Ste Z3Pompano Beach FL 33073Office: #PHONE_c90b6ca89acd18d9e31ea3590b4ad76605721bc372025598fe9e1e60cf428551#

Job description:
Job Title:  Sr. Account Manager                                           Location: Fort Worth, TX                            GENERAL DESCRIPTIONProvides customer services for one or more new or established accounts.  Responsible for interacting with customers on an executive level and understanding and communicating agreed upon expectations to field offices and increasing the market share of business by providing excellent service, commitment to the customer, and introducing additional services. The Local Account Manager:Operates independently with direction from managementIntroduces new services independently or with assistance as neededHandles local or regional accountsHandles a book of business  $3M+ in revenueESSENTIAL JOB DUTIESRevenue growth with existing accountsAccounts Receivable - Responsible for all aspects of collections in conjunction with the respective operations management.Client Stewardship- Responsible for conducting regular stewardship meetings and overseeing the integrity and delivery of client specific reports and information.  Must perform in a consultative role identifying trends and providing solutions to market and business challenges.Client Retention - Maintain continuous communication with customer(s) to ensure that all service expectations are identified and maintained. Communicate and engage senior management in account status, challenges and goals.  Every national account and large account will have an RVP assigned as a senior operations representative to the account.Surface issues or potential issues to appropriate members of the management and executive team proactively to remedy immediate concerns before they become issues.  Maintain an open items matrix to document all issues and resolution.Facilitate and coordinate internal customer set-up and external implementation.Coordinate and attend customer meetings.  Ensure appropriate participants are engaged.Discuss, understand, and meet agreed upon standards as mutually determined by the business and customer.Develop/maintain account service instructions/communicate to service staff and post on the Intranet.Knowledge of business services and completion of all Product Training ModulesManage contract renewals/price increases; coordinate with the AE and/or management team as appropriate.Present information to assigned customers in an organized and persuasive fashion for contract renewals, service issue discussions, or additional product sales.Regular attendance on the Monthly Account Manager Call.Monthly account updates and all new service opportunities documented in #URL_8d92932a488fb7e172d73a0f6813d06d464f1f03705d2825f86b2c7947d60a86#.Follow company policies and procedures.Comply with all safety rules and regulations during work hours in conjunction with the Injury Illness Prevention Program (IIPP).Requires regular and consistent attendance. Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP). Additional duties may be assigned.COMMUNICATION REQUIREMENTSMust be able to communicate clearly via written and verbal communication.  Must be able to remain poised in stressful situations and communicate diplomatically via telephone, computer, fax, correspondence, etc.  

Requirements:
REQUIRED EDUCATION/TRAININGBachelor's degree, national certification or equivalent in business or sales and marketing.  Must have demonstrated past experience in management or supervision.  Must have good computer and analytical skills.PREFERRED EDUCATION/TRAININGTraining within the insurance industry, managed care, or related field.

Benefits:
Benefits Offered