Customer Service Team Lead 
Location: US, FL, Jacksonville
Employment type: Full-time
Required experience: Associate
Required education: High School or equivalent
Industry: Government Administration
Function: Customer Service

Company profile:
Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.

Job description:
We are currently seeking a Customer Service Team Lead. The right candidate will be an integral part of our talented team, supporting our continued growth. This position will be located in our Jacksonville, FL location.Responsibilities include, but are not limited to:Perform any and all duties as assigned by management to include; mail services, courier, insertion, and meering.Deliver small packages and mail to various sites and locationsMaintain highest levels of customer care while demonstrating a friendly and cooperative attitude at all times.Demonstrate flexibility in satisfying customer demands in a high volume, production environment.This position requires regular work on various applications.Know, understand and adhere to business procedure guidelines at all times.Take direction from supervisor or site manager as required.Participate in cross training of responsibilities as appropriate.Maintain all logs and reporting documentation as required.Understand and adhere to all safety procedures.Ability to work overtimeAbility to work weekendsEffectively communicate both verbally and written, with clients and company personnel.Customer service oriented.Effectively work individually or in a team environment.Demonstrate competency in performing multiple functional tasks.

Requirements:
Required Qualification:Experience coordinating/deploying work to employees requiredMinimum of 1-year customer service related experience requiredAbility to resolve employee and customer concerns/issuesAbility to communicate both verbally and written with customers and company personnelHigh school diploma or equivalent (GED) requiredAbility to effectively work individually or in a team environmentAbility to handle multiple projects simultaneouslyStrong organizational and administrative skills requiredAbility to meet employer's attendance policyComputer proficiency in email environments, MS Word/ExcelHeavy LiftingAbility to adhere and administer companies policies and proceduresStanding for long periods of timeSignificant walkingWillingness to work overtime if neededWillingness to submit to a pre-employment drug screen and criminal background checkPreferred Qualification:Post office, Mail or previous Shipping/Receiving experience

Benefits: