Service Delivery Manager 2 
Location: CA, BC, Vancouver
Employment type: Full-time
Required experience: Mid-Senior level
Required education: High School or equivalent
Industry: Telecommunications
Function: Management

Company profile:
Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.

Job description:
The Service Delivery Manager will be responsible for all aspects of the contracted service level agreements for our various accounts and the achievement of financial objectives of customer sites. Responsibilities also include development of staff and efficient, effective and profitable operation of the assigned locations. The Service Delivery Manager will be based in Vancouver, BC.The successful candidate will possess proven leadership abilities as well as hands-on experience in photocopy, shipping, mail, imaging and digital printing services with a strong customer service background. Experience leading others in a fast-paced and extremely challenging work environment is essential. Responibilities:Coaching &amp; counsel – create a positive atmosphere of professionalism and support.  Provide honest and timely feedback to employees; address performance issues with directness and sensitivity..Build commitment/leadership – establish an atmosphere of trust and support.  Set a model for employees that reflects the highest ethics, integrity and standards of excellence.Judgment &amp; decision making – make sound and logical decisions without unnecessary delay that prove to be correct and effectivePlanning &amp; organization – focus resources on critical needs.  Define plans and actions consistent with business needs.  Organize initiatives to achieve optimal results and critical timelines.Quality management – demonstrate commitment and enthusiasm to quality tools to exceed client expectations.  Ensure service levels are clearly understood. Health and safety - All standards implemented and adhered to.  Ensure all direct reports have completed all required and/or assigned training; training records must be completed and current.

Requirements:
Qualifications include:Management experience in multi-service environment; minimum 5+ years preferredEffective customer relationship building skillsEffective written and verbal communication skills; proven analytical skillsExcellent planning, prioritization and organizational skillsProven experience in high volume/fast paced environmentProven experience in achieving financial goals related to revenue and profitability managing an annual revenueExperience using MS Office platforms as well as various Customer Relationship Management programs an asset

Benefits: