Account Manager
Location: US, CA, Los Angeles
Employment type: Full-time
Required experience: Entry level
Required education: Bachelor's Degree
Industry: Information Technology and Services
Function: Business Development

Company profile:
ServiceTitan is the world's leading CRM software for home services businesses. It powers the world's best service companies, including Mr. Rooter®, George Brazil®, and Mr. Electric®. ServiceTitan helps them streamline operations, deliver amazing customer service, and significantly improve sales.Born out of Stanford University and the University of Southern California, ServiceTitan is home to some of the brightest entrepreneurs in Southern California and is one of the most successful software start-ups in Los Angeles.At ServiceTitan, you will solve real problems for real customers and help businesses become extraordinary service companies. This is a unique opportunity to be a part of a start-up with a proven product, brand-name customers, and significant revenue... yet young enough to offer incredible growth, leadership, and equity opportunities.

Job description:
About ServiceTitanServiceTitan is the world's leading CRM software for home services businesses. It powers the world's best service companies, including Mr. Rooter®, George Brazil®, and Mr. Electric®. ServiceTitan helps them streamline operations, deliver amazing customer service, and significantly improve sales.Born out of Stanford University and the University of Southern California, ServiceTitan is home to some of the brightest entrepreneurs in Southern California and is one of the most successful software start-ups in Los Angeles.At ServiceTitan, you will solve real problems for real customers and help businesses become extraordinary service companies. This is a unique opportunity to be a part of a start-up with a proven product, brand-name customers, and significant revenue... yet young enough to offer incredible growth, leadership, and equity opportunities.About the opportunityAs a Customer Account Manager you will become an important member of the core team, influence the company's continued success, and help shape the future of the service industry.ResponsibilitiesOrganize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.Reach out to customers to gather intelligence on how they are currently using our products to determine what features and services are the most/least valuable to their businesses.Closely analyze our on-boarding process to identify bottlenecks and opportunities for improvement.Coach customers on best practices.Identify areas for improvement in the customer experience, both in our product and processes.

Requirements:
Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with othersDemonstrated ability for and interest in project management and analyzing data setsIntelligent, quick thinking, and fast learningExcellent problem-solverProven ability to multi-task and manage multiple projects at a time while paying strict attention to detailTeam player with strong communication and organizational skills, and an ability to “roll with the punches”Familiarity with SaaS business models a plus

Benefits:
Equity in one of the fastest-growing start-ups in Los AngelesYou will have the opportunity to grow in both skill and responsibility as the company scales.You will work directly with the executive and management teams of the world’s leading service businesses.Your work will matter and make a noticeable impact for your co-workers and customers.Flexible vacation policy, free lunch every day, snacks and munchies, team outings and many more perks