Customer Success Intern
Location: DE, BE, Berlin
Department: Customer Success
Employment type: Other
Required education: Bachelor's Degree
Industry: Computer Software
Function: Customer Service

Company profile:

Job description:
We're looking for a student or recent graduate to join our customer success team. Contentful (#URL_0252efddcbc4b8f51969fca7b054595976ea4678fd880b3653151e618d447b33#) is an API-first content management platform for web and mobile applications and the first cloud-based service to allow content to be distributed across any device, application or platform, with one single input.Content is managed in a completely presentation-independent format and can be served to all current and future platforms, including iOS, Android, Google Glass or interactive JavaScript apps.We are still early stage but showed significant traction and have paying customers. We are funded by the world’s leading VCs, Benchmark’s European sister Balderton (MySQL, Redhat, Twitter, New Relic, Dropbox) and SaaS expert Point Nine Capital (ZenDesk, Unbounce, Server Density). Our advisory board includes key personalities from the BBC, Apple, Rovio, Symantec as well as thought leaders in the Web and Content Management space.As a Customer Success Intern you will help users engage with the platform during the on-boarding and spur usage. You’ll help users understand the value of Contentful, help them get the platform set up and be the first contact point for the users assigned to you whenever they need help.You will help give the customer a voice within Contentful, by pointing out shortcomings in our on-boarding process as well as the product and communicate opportunities for enhancement with all relevant stakeholders in sales, marketing, product and engineering to remove them.

Requirements:
You are a digital native, with a technical understanding of Web technologies (HTML, CSS, JS, APIs) to understand both Contentful’s product and our target customersBachelor’s or Master’s in Marketing, Communication or Business is a plus.You’re an incredibly fast learner with a can-do attitude.You love working with people, enjoy building relationships and understand the value of nurturing them.Excellent English communication skills, verbally and written (other languages an asset)You are an analytical thinker. You can get around with analytics tools to measure how customers behave.Very good knowledge of Microsoft Office, Google Drive and related productsYou’ll be working constantly with Totango, Zendesk and Salesforce, so knowledge of these tools is a plus.You can work at least 30 hours/week for 4-6 months.

Benefits:
The Web is changing and becoming more interactive, be part of this revolution and work with cutting-edge technologies on the future of the Web.Team up with our international group of experts. Work with our customers, some of the hottest international startups and global enterprises. Learn from our amazing investors and advisors.Be in a fast-paced environment in a company that’s growing quickly. Garner responsibility and make a significant impact, instead of being just another cog in a machine.A fun workplace right in the heart of Berlin.Did we mention this is a paid internship?