Customer Service Associate 
Location: US, NY, New York
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Consumer Services
Function: Customer Service

Company profile:
Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.

Job description:
The Customer Service Associate will be based in New York, NY. The right candidate will be an integral part of our talented team, supporting our continued growth.Responsibilities:Assists in inventory managementAssist in the management of staffing levels and allocate staffing resources with emphasis on planning within budget and minimizing overtime. Monitors daily job tracking and staff reporting for all work in progress. Review and solution projects with print center production management. Knowledge of digital print technology and workflow required.  * Knowledge of High Capacity copier  and workflow required. Communicating all project information with Service Delivery Manager and Customer Service Representatives.  Support the quality management processes by assisting in the development of procedures, work instructions and quality system documents, and actively participating in the improvement system process. Follow and enforce all assigned facility policies, including health &amp; safety, building security, data security, and a harassment free work environment. Monitor performance of service and maintenance providers as assigned, and provide feedback regarding their performance to the Service Delivery Manager. Report and document any accidents or injuries immediately. Assist in the investigation of such incidences with emphasis on preventing recurrence. Ensure that unsafe work conditions are immediately remedied. Perform the functions of departmental leaders in their absence, as needed. Perform various print production tasks as required.  

Requirements:
Position Qualifications: Experience working in a legal environment 2-5 years in a digital print production environment required Experience running state of the art color printers required Finishing experience such as comb, wire and perfect binding among others. Minimum of 1-year customer service related experience required Ability to communicate both verbally and written with customers and company personnel High school diploma or equivalent (GED) required Ability to effectively work individually or in a team environment Ability to handle multiple projects simultaneously Strong organizational and administrative skills requiredAbility to meet employer's attendance policy Computer proficiency in email environments, MS Word/Excel Heavy Lifting Ability to adhere and administer companies policies and procedures Standing for long periods of time Significant walking Willingness to work overtime if needed Willingness to submit to a pre-employment drug screen and criminal background check 

Benefits: