Front Desk Clerk
Location: US, CA, Fresno
Department: Front Desk Administration
Salary range: 20800-20800
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Veterinary
Function: Sales

Company profile:
The Central California SPCA (CCSPCA), established in 1946 and located in Fresno County, California, is a 501(c)(3) non-profit humane society.As the leading animal welfare organization in California’s Central Valley, we are committed to leading and serving our community of animals and people by providing programs and services which serve all the stages of an animal’s life.  These programs include Adoptions, Rescue, Foster Care, Owner Surrenders, Outreach, Humane Education, Veterinary Services, Spay/Neuter programs, and Pet Services.The CCSPCA also assumes responsibility, by contract, to perform the Animal Control and Leash Law services for the City of Fresno dating back to September 1951. The modern facilities and our caring staff offer safe refuge, nourishment, medical care, and love to every animal in our Animal Center.  Free ambulance service and shelter is provided for lost or stray animals in the City of Fresno, or those owned but temporarily without homes because their owners can no longer keep them.Although the CCSPCA is contracted to conduct Animal Control Services and Rabies Control Enforcement within the Fresno City, we are not federally, state, or locally funded and do not receive aid from any national organization (including the ASPCA). The CCSPCA owns its own land, buildings, and equipment purchased with privately donated funds.  Our funds come from our loyal supporters, allowing us to provide many vital services to our community.

Job description:
Demonstrates courteous and friendly manner towards customers, co-workers and volunteers on a daily and ongoing basis.Provides accurate information in a clear and concise manner in accordance with CCSPCA policies on a daily, ongoing and as needed basis.Greets and directs patrons, answers questions and answers phones regarding the surrendering of an animal or turning in a Stray in accordance with CCSPCA policies on a daily, ongoing and as needed basis.Provides callers and patrons with additional resources and alternatives available using a non-judgmental and compassionate approach in an effort to decrease the amount of animals being surrendered by owners.Processes cash, check and credit card payments and/or donations.Processes the intake of an animal on a daily and as needed basis by completing all the necessary animal paperwork at the time of intake, in accordance with CCSPCA policies on a daily, ongoing, and as needed basis.Enters all intake information into the shelter management system in accordance with CCSPCA policies on a daily, ongoing, and as needed basis.Educates patrons about responsible pet ownership and care in accordance with CCSPCA policies on a daily, ongoing, and as needed basis.Handles and places animals of different temperaments and health conditions in temporary receiving area for assessment.Maintains neatness and cleanliness in areas surrounding the Front Desk area on a daily and as needed basis.Maintains current on updated promotions, shelter services, shelter programs and adoption efforts.Encourages solicitations from patrons in accordance to CCSPCA policies on a daily and as needed basis.Adheres to CCSPCA’s disease management and safety precautions on an ongoing basis. Vaccinate incoming animals.Take photographs of incoming animals and uploading it on our Shelter Management system.

Requirements:
Qualification Requirements: High school diploma or equivalent. High comfort level with computers specifically a working knowledge of Microsoft products. Must be able to communicate with public in a professional and positive manner. Ability to maintain confidentiality. Ability to handle stressful situations and good problem solving/interpersonal skills. Ability to work cooperatively with a diverse group of people. Must communicate clearly and effectively in English. Must be able to handle aggressive animals.Minimum Requirements:  At least 6 months prior customer service experience, answering phones and money handling experience. Must maintain a professional and courteous attitude at all times .Previous animal care skills. Office equipment experience such as: calculator, credit card machines, computer, and printers. Able to handle routine vaccinations. General knowledge of all CCSPCA departments and their respective functions. Up to date tetanus shot record required.

Benefits:
Benefits package includes:-Vacation -Sick leave-Holidays-Medical/Dental/Vision-Life Insurance -Company events-Pet Discounts-401k-Pension Plan