CRM Consultants/Senior CRM Consultants
Location: GR, I, Athens
Department: Professional Services

Company profile:
Cognity is a leading System Integrator in the areas of CRM, Order Management (OM), SOA, Portals and Master Data Management (MDM) in Southeast Europe. We collaborate closely with our customers to turn their vision into results. We serve the leading customers in Greece, Cyprus, the Balkans, Central &amp; Eastern Europe, Turkey, Middle East and South Africa, through offices in Athens, Nicosia and Sofia. Cognity was founded by a team of highly-qualified professionals, having long experience in the Information Technology (IT) &amp; Telecommunications sectors in Southeast Europe and beyond. Our offerings are comprehensive IT solutions primarily for the top-tier companies of each market. The complete product and service offerings of Cognity include high-calibre consulting services and turn-key projects in market sectors where our professionals have long and proven experience. These market sectors include Telecommunications, Banking,Insurance &amp; Financial Services, Pharmaceuticals and Consumer Goods. Cognity is certified with ISO 9001:2008 for the provision of high quality services to its Customers, substantially contributing to their excellence. Main Focus Cognity focuses principally on Customer Relationship Management (CRM), Order Management &amp; Service Management (OM, COM &amp; SOM), Service-Oriented Architecture (SOA) &amp; Business Process Management (BPM), Customer Engagement Portals &amp; Web Applications (Public, eCare, eShop, Internet Banking, Mobile/Tablet Apps), Master Data Management (MDM), Business Intelligence (BI) &amp; Analytics, Data Quality (DQ), IT Service Management (ITSM), and selected industry solutions for Telecommunications, Banking &amp; Insurance. Cognity capitalises on the long-standing experience of its professionals in promoting and 'making happen' turn-key projects, as well as integrated solutions in these areas. By blending the above focus areas with our strong industry expertise we help our Customers outperform their targets and generate value in a sustainable manner. Based on our industry insight, local knowledge and delivery expertise, we constantly identify new business opportunities and trends for our Customers and help them:• Increase their revenues and profitability• Improve their business performance by becoming more effective• Attract and retain more Customers• Expand in new areas and marketsCustomer-centricBy adopting a Customer-centric approach, Cognity aims at the comprehensive coverage of the Customer's specific Business &amp; IT needs. We aim at helping our customers improve their business performance by understanding their business needs, focusing on IT solutions that can transform these needs to their advantage, optimising business workflows and implementing the business systems that support them. Complete Customer Satisfaction is the cornerstone of all customer-centric activities ranging from marketing, to sales, professional services and support.Approach Our consulting services and comprehensive solutions cover the complete project lifecycle, ensuring that People, Process and Technology are fully aligned to the Business Strategy of the Customer and function properly in the overall ecosystem. An ecosystem that involvers the Customer's organisation, its end-Customers, its Partners and its employees. We provide front-office and back-office systems, solutions and integrated services, always aiming at solving the real-life business problems of our Customers. By following a proven and pragmatic methodology, which aligns Business and IT needs, Cognity professionals are able to deliver consulting services and turn-key projects on-time, on-budget and on-target for the Customers.Key Differentiators Our key differentiators lie in our ability to understand the enterprise Customers and their need for top-notch presales, after-sales and consulting services on each one of the  globally leading products we represent. It has been our strong belief that an enterprise-grade product only reaches its full potential being supported by the right people at the right time and place. This is why Cognity is the natural choice for major vendors that seek to expand in the regional market and do not wish to invest in their own local presence.AimThrough this well-focused approach, Cognity aims at being one of the leading comprehensive solution providers to the elite of companies in Southeast Europe, Middle East and South Africa and the employer of highly-educated and experienced professionals, aiming at working in the most business critical and intriguing projects.Presence Cognity is headquartered in Athens, Greece and serves its customer basethrough its HQ and its regional offices in Cyprus and Bulgaria. Cognity is in the process of further expanding its local footprint in countries where it has a strong customer base.Mission“We partner with our customers in order to comprehensively cover their IT and Business needs, by providing high-calibre consulting services and turn-key projects, contributing real business value to the customers, by turning their vision into results” PeopleCognity professionals have been “hand-picked” based on their high-level academic and professional education, along with their demonstrated performance in complex IT and Business projects. Furthermore, they have gained experience through their participation in a multitude of projects in diverse Customers across business sectors.Moreover, our people have a long line of success stories in representing, reselling, supporting and working with some of the leading software vendors in the IT market, throughout the products lifecycle. Cognity executives have proven experience in representing global leading enterprise software vendors in the Greek market. Supported by our commitment, customer–centric approach and technical skills, these enterprise software vendors have reached important and successful installations in the regional market, penetrating market sectors like Telecommunications, Banking &amp; Insurance, Consumer Goods and Pharmaceuticals.Partners Cognity partners with globally leading software vendors and successfully promotes and implements their solutions in the market.

Job description:
Cognity is one of the leading, comprehensive IT solution providers in the region of Southeast Europe. The company&rsquo;s mission is to add value to its Customers and help them achieve their business goals, by promoting, implementing and supporting globally-leading IT solutions. Cognity has successfully implemented large-scale, mission-critical projects, applying globally acclaimed solutions of CRM, Order Management, SOA-based Integration, BPM, Master Data Management, Data Quality, Marketing Automation, BI &amp; Analytics, Portals &amp; Content Management. Cognity demonstrates a wide Customer base in Telecommunications, Banking and Insurance.Cognity is seeking talented and focused individuals who can contribute to its fast growth. We ask for your best performance, and offer in return a dynamic and motivating environment, a valuable professional experience, and an achievement-based compensation scheme. Join us if you have the ambition and the will to work among the best.

Requirements:
BSc in Software Engineering or a related disciplineFluency in Greek and EnglishExcellent team work and communication skillsDependability and capability to take initiativesMinimum 5 years of experience in Siebel CRMExperience with: EAI Integrations, Workflows, Web Services, Scripting, Order Management, Product CatalogGood understanding of Siebel ArchitectureAbility to travel abroad

Benefits:
Other desired qualifications:Experience in business and functional analysisExcellent technical documentation skillsGood understanding of RDBMS and SQLPost-graduate degree