Customer Success Manager - Conferences i/o
Location: US, IL, Chicago
Department: Conferences i/o
Salary range: 30000-30000
Employment type: Full-time
Required experience: Entry level
Required education: Bachelor's Degree
Industry: Information Technology and Services
Function: Customer Service

Company profile:
The story of the Great Chicago Fire of 1871 isn’t really about the fire. It’s about what happened next: A remarkable moment when the most brilliant engineers, architects and inventors came together to build a new city. Their innovations – born of passion and practical ingenuity – shaped not just Chicago, but the modern world. What started 140 years ago continues to this day.Chicago’s brightest digital designers, engineers and entrepreneurs are shaping new technologies, disrupting old business models, and resetting the boundaries of what’s possible. If that sounds like you, join us.Come to a place where you can share ideas, make mistakes, work hard, build your business and, with a little luck, change the world.Welcome to 1871.From photo-editing apps to interactive healthcare programs, 1871 has a member company that fits your interests and expertise! Whether you’re a designer, a marketing expert, or software developer, we have a startup looking for you. Each company is looking for a way to innovate their industry and is looking to do so in creative and original ways. We are looking to match you with one of our amazing member companies based on the information you provide to us and their current needs. If you believe that you have the skills and vision to help digital startups get their start, 1871 is the right place for you!

Job description:
About Conferences i/oConferences i/o is a web­-based audience response system that improves audience participation and engagement at events / meetings. Conferences i/o allows attendees to interact with presenters in real-­time via Q&amp;A, Polling, and Survey features, all from their mobile device (smartphone, tablet, etc.).Our technology has been used by over 200,000 presenters and attendees across 100 different countries around the world. We were the winners of the 2011 Chicago Lean­ Startup Challenge, and recently named one of the “Top 5 Coolest Startups in Chicago” by the Chicagoland Entrepreneurial Center.The RoleThe Customer Success Manager will play a crucial role to our success as the lead support person for any new, existing, and potential customers. The event industry is fast paced and exciting but is also high pressure. Our customers spend countless hours planning the execution of an event and our product is often just one of many moving parts involved. It is crucial that we make the experience as easy, painless, and flawless as possible...The Customer Success Manager is responsible for making that happen.Responsibilities include:● Provide new customer onboard training● Answer support emails / calls● Develop and implement best practices for customer events● Track and coordinate the success of hundreds of events per year● Maintain company blog and newsletter campaigns● Manage social media presence

Requirements:
Requirements:● Bachelor’s Degree● Friendly, outgoing personality● Outstanding communication skills ­­ both verbal and written● Highly organized● A passion for building relationships and making customers happy● Ability to learn our product inside and out● Graphic design experience / skill is a plus

Benefits:
Benefits● Bonus potential● Medical &amp; Dental Healthcare Contributions (optional)● Access to 1871 coworking space ­­ located on the 12th floor of the Merchandise Mart● Flexibility to work from home