Mission Operations / Open Positions
Location: GB, , London
Department: Operations
Employment type: Full-time

Company profile:
Medopad is the leading enterprise mobile health solution that delivers patient information and clinical applications straight into the palm of a doctor’s hand. The Medopad mobile health operating system mHOS™ enables near realtime access to patient information and more. As a result doctors can use the intuitive Medopad mobile app to securely access patient records, lab results, vitals, radiology images and more. With its simple design, breakthrough technology and disruptive clinical applications, Medopad has revolutionised the way healthcare professionals work. Our team members are the brains behind some of the healthcare industry’s breakthroughs, including the revolutionary mobile health operating system mHOS™ and world-class clinical applications like Medical Image Viewer, Admission App and more.Founded in 2011, Medopad has grown rapidly and now has team members across 4 international locations (UK, US, Germany and UAE). With our first major enterprise wide rollout on its way, we’re growing our team in preparation for international expansion.To learn about our company culture, please visit our fan page here: #URL_8a12892a77b6605b99ed18178a36f754aa716bc776f7080e896d2458a6bede33#Or watch our TV Ads here: #URL_e44388e84da0d8e3e7d0af5b3793d9c7231fd94396563f0872a8ac1814c92461#

Job description:
Medopad is the leading enterprise mobile health solution that delivers patient information and clinical applications straight into the palm of a doctor's hand. We are a dynamic and rapidly growing young business looking for talented and ambitious individuals to join us as we shape the future of healthcare. You’ll be expected to take complete ownership of whatever you are doing, and apply all of your energy at all times.FitWe like people who are prepared to clean the table after a meeting i.e. do whatever it takes to help the company be successfulWe really value relationshipsWe like people who are passionate about most things, Medopad included, and recognise this has its own particular challengeWe focus on results and deliveryWe believe what we are doing is as smart as it gets in the mobile health spaceWe like new ideas and challenge and debate as long as it leads to actionPositionsEnterprise Customer ChampionBusiness Development StrategistOperations NinjaTeam Administrator Learn more about our company: #URL_8a12892a77b6605b99ed18178a36f754aa716bc776f7080e896d2458a6bede33#Watch our TV Ads: #URL_e44388e84da0d8e3e7d0af5b3793d9c7231fd94396563f0872a8ac1814c92461#Medopad coverage by New Scientist: #URL_a5e51899c23dd757fb4e6c5c7fe941bd66417941d9b2bae93b551512c83b7012#___________________________________________________________________________________________________1. Enterprise Customer ChampionYou are the organisational backbone of a Medopad enterprise solution deployment. You are the logistical driver who make sure that everything is in place at customer deployments so our engineers can do what they do best: solving healthcare's hardest problems. If things should go wrong, you are the first point of call. You’re always pushing yourself to take on tasks outside your core responsibilities, whether it’s learning new technical skills or familiarising yourself with the different clients requirements. You take ownership of customer questions even if they're not within your expertise, and escalate the issue only after you’ve tried to solve it yourself; this mentality applies to every aspect of your job. We strive to deliver the best in everything we do. We’re all willing to put the clients satisfaction with Medopad above our own needs at all times.REQUIREMENTSProvide first-level support for the Medopad mHealth solutionFamiliarity with wide range of shell scripting/web technologies such as PHP or Rails preferredBasic knowledge of such database systems as Oracle, Cassandra, or PostgreSQL preferred1+ years in customer-focused IT support, or equivalent experience preferredAdvanced project management skills Security clearance or the ability to obtain one preferredHelp develop Medopad deployments by constantly anticipating and exceeding customer needsBe a primary liaison for clients, including learning and adhering to customer processes and protocolsManage accounts and assets at our hospital sitesSupport multiple deployments simultaneously or a single deployment intensivelyProven record of accurate and consistent record keepingStrong analytical and problem solving skillsUnquestionable commitment to operational security and ethicsEnthusiasm for working one on one with customers in their hospital settingAbility to perform at a high level in high pressure situationsAbility to travel preferredBENEFITSHealthy fruits and beverages available throughout the day. Discounted gym and well-being vouchers. Regular themed fun events and anything new you come up with. And much moreBased in the most dazzling part of London next to St James Park and Buckingham PalaceAn opportunity to progress your career in one of healthcare's hottest companiesAPPLY BELOW___________________________________________________________________________________________________2. Operations NinjaThe operations Ninja is the organisational backbone of Medopad. If you have a healthy attitude, are a critical thinker, and look forward to arriving at work each morning to conquer new challenges with grace and humour and want to be challenged and like to take ownership of projects that you work on, you have arrived at the right place. You are organised, and you are quick to support others who are not. You are both passionate about details but keep the bigger picture in mind. Efficiency is your friend, and you're passionate about creating processes to further Medopad’s goals. You are a champion of implementing recommended solutions, but you also thrive on recommending solutions on your own. You are excited to tackle key projects and develop new skill, including research, presenting, and complex analysis. You love being part of a team, you're excited about Medopad’s vision, you dream for a career that will fully utilise and expand on your already strong skills, and you think ninjas are pretty cool.REQUIREMENTSStrong analytical and organisational skills Document management administrationComplete personal errands and projectsCoordinate team projectsManage team expense and other reportsWell organised with a proven ability to multitask in a fast-paced environmentExceptional communication and interpersonal skillsBENEFITSHealthy fruits and beverages available throughout the day. Discounted gym and well-being vouchers. Regular themed fun events and anything new you come up with. And much moreBased in the most dazzling part of London next to St James Park and Buckingham PalaceAn opportunity to progress your career in one of healthcare's hottest companiesAPPLY BELOW___________________________________________________________________________________________________3. Business Development StrategistYou will support complex enterprise deployments of our software and do everything it takes to make them succeed: work with our hospital clients and strategic partners to prove the value of the software solution against challenges under tight time constraints, work intimately with customers to enable them to solve problems on their own, prioritise and manage multiple work streams while navigating complex political situations, and look for ways to grow Medopad’s impact with our existing customers and partners and beyond. We are not all engineers, but we are all very comfortable with technology. We thrive in high pressure environments and know how to manage competing priorities to deliver high value to our customers.You have operated in analytical or technical roles in the past, but you have also shown initiative to look after projects and challenge assumptions on the best ways to execute them to keep clients happy. You have figured out how to succeed in difficult environments even when your team or the customer has done nothing to help you. You are capable of handling senior executives. You have achieved, but are looking for more ownership, more challenges, more impact, more success.REQUIREMENTS:Roll up sleeves and work on operational challenges facing our customersPlan thoroughly, avoid meetings, work hard, and squash problemsDrive user adoption across a variety of use casesMeet with prospective customers and strategic partners, understand their requirements, demonstrate the Medopad platform's value adds, and capture strategically valuable opportunitiesTechnical know-how (software or database experience a plus, but not required)Ability to collaborate and communicate with technical and non-technical stakeholders  Enjoy regular travelBENEFITSHealthy fruits and beverages available throughout the day. Discounted gym and well-being vouchers. Regular themed fun events and anything new you come up with. And much moreBased in the most dazzling part of London next to St James Park and Buckingham PalaceAn opportunity to progress your career in one of healthcare's hottest companiesAPPLY BELOW___________________________________________________________________________________________________4. Team Administrator Medopad’s Team Administrator is the behind-the-scenes support that makes our team enjoy their work. You support anywhere from four people to an entire team, handling expenses, travel, calendars, and everything in between. You should care about the value you are adding to those you support; there’s no task you won’t tackle. You are friendly, approachable, and look forward to coming in every day to be the infrastructure of human support that Medopad appreciates.REQUIREMENTS:Research and complete long term projectsImprove daily personal and company processes An all-around team player with a long-term commitment to the roleHeavy scheduling and calendar management, including personal appointmentsComplex international and domestic travel itinerariesTeam expense processingVarying levels of personal errands and projectsExtremely organised with a proven ability to multitask in a fast-paced environmentExceptional communication and interpersonal skillsAttention to detail in written correspondence At least one year of support experience, preferably in a start-up environmentBENEFITSHealthy fruits and beverages available throughout the day. Discounted gym and well-being vouchers. Regular themed fun events and anything new you come up with. And much moreBased in the most dazzling part of London next to St James Park and Buckingham PalaceAn opportunity to progress your career in one of healthcare's hottest companiesAPPLY BELOW

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