Service Delivery Manager 1 
Location: US, NY, New York
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Financial Services
Function: Management

Company profile:
Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.

Job description:
 The Service Delivery Manager I will be responsible for managing the contracted Production site services and working closely with the on-site Novitex team. Candidates must have proven leadership experience; minimum 2 years managing at least 5 employees and minimum 2 years’ experience in print operations.Responsibilities:Financial PerformanceCreates forecasts and revenue estimatesReviews monthly P &amp; L statements for accuracyManages expensesAnalyzes asset performance and expendituresClient SatisfactionMeets regularly with client contact and other member of the client's management teamRecommends service enhancements based upon knowledge of client's business strategyMaximizes proprietary Quality Management utilization through service quality metrics reviewsEmployee EngagementDemonstrates exemplary ethical conduct that establishes an atmosphere of trust and supportRecognizes performance through fair and honest merit evaluation and rewards employees for innovation, risk-taking, excellent performance and exceptional efforts to satisfy both internal and external clientsCoaches and counsels to create a positive atmosphere of professionalism and support; provide honest and timely feedback to employees; addresses performance issues with directness and sensitivityMakes fair and equitable hiring decisions that promote workforce diversity while adhering to all applicable regulationsOversees training and provides development opportunitiesEffectively balances resources to maximize productivity and efficiency

Requirements:
Qualifications:Proven leadership experience required; minimum 2 years managing at least 5 employees Minimum 2 years’ experience in print operations Management experience in multi-service environment Effective client relationship building skills·Effective written and verbal communication skills; proven analytical skills Excellent planning, prioritization and organizational skills Proven experience in high volume/fast paced environment Ability to resolve issues without management supervision required Accountability a must Proven experience in achieving financial goals related to revenue and profitability Computer proficiency in email environments, MS Word, Excel or similar programs Ability to administer Company policies and safety regulationsPreferred qualifications: Bachelor’s degree preferred Experience in mail services preferred

Benefits: