Support Engineer
Location: DE, BE, Berlin
Department: Support
Employment type: Full-time
Required experience: Entry level
Industry: Information Technology and Services

Company profile:

Job description:
Contentful (#URL_0252efddcbc4b8f51969fca7b054595976ea4678fd880b3653151e618d447b33#) is an API-first content management platform for web and mobile applications and the first cloud-based service to allow content to be distributed across any device, application or platform, with one single input.Content is managed in a completely presentation-independent format and can be served to all current and future platforms, including iOS, Android, Google Glass or interactive JavaScript apps.We are growing quickly and have paying customers from all around the world (Playboy, Axel Springer, Nike, Teehan+Lax, Akqa, …). We are funded by the world’s leading VCs, Benchmark’s European sister Balderton (MySQL, Redhat, Twitter, New Relic, Dropbox) and SaaS expert Point Nine Capital (ZenDesk, Unbounce, Server Density). Our advisory board includes key personalities from the BBC, Apple, Rovio, Heroku, Symantec as well as thought leaders in the Web and Content Management space.Contentful is building a platform on which many innovative publishers, media companies, startups and agencies from all around the world rely upon for delivering their content. As a Support Engineer you’ll mainly be consulting other software developers at these companies and help them to make the most of our platform, which includes helping in performance analysis, writing code examples or reviewing existing code.

Requirements:
Experience in developing non-trivial projects in Ruby or JavaScriptYou already worked with APIs and integrations of third party servicesYou have a good understanding of how web applications are built and workYou have a good understanding of how mobile applications are built and workYou enjoy exchanging emails with customers and have excellent English communication skillsYou can clearly explain concepts and produce example code that complements your explanationYou’re confident with common UNIX command line toolsYou can read server logs and process them to aggregate/analyze dataIt would be nice if you had some exposure to mobile projects based on iOS or AndroidYou get stuff done. We are looking for someone we can trust to do a good job without much handholding - you should enjoy responsibility.

Benefits:
The Web is changing and becoming more interactive, be part of this revolution and work with cutting-edge technologies on the future of the Web.Join a real tech company that counts among its investor and advisors people like Francesco Cesarini (Erlang Solutions) and Adam Wiggins (Heroku)Get exposure and work with other technologies we use in house: Erlang, Rails, RabbitMQ, Elasticsearch, #URL_a58bd7bd48420a1f4774598bc5f1451bdcc79baee91a357c1d69e8aede501d73# and others.Be part of a team of technical experts in a company where technology is key and matters.Enjoy a significant training budget (money and time) that you can spend on conferences and courses.Be in a fast-paced environment in a company that’s growing quickly. Garner responsibility and make a significant impact, instead of being just another cog in a machine.A fun workplace right in the heart of Berlin.Competitive salary and stock options.