Agent-Inbound Cust Svc
Location: US, PA, Robinson Township
Salary range: 11-Nov
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Telecommunications
Function: Customer Service

Company profile:
Delivering superior customer services for over 10 years, IBEX Global is a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions.Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 9000+ customer service professionals.  The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.

Job description:
IBEX Global is rapidly growing and we’re looking to quickly ramp up entry level Call Center Customer Service Representatives who will be responsible for taking inbound calls from clients, providing quality support, and cross selling products and services. At IBEX Global we’ve been delivering superior customer services as a business process outsourcer for over 10 years, offering an integrated suite of services that supports an expansive array of solutions for our clients. Representatives are responsible for resolving customer concerns immediately and effectively, displaying professionalism and courtesy at all times, and generating sales of service related products in an inbound sales center. Representatives will also be generating sales through outbound calls to client’s existing customers.IBEX is located in the RIDC Business Park near the Robinson Township area of Pittsburgh metro.Responsibilities:In this role you will be responsible for fielding inbound calls from customers providing quality support and cross selling products and services based on customers’ needs and placing outbound calls to resolve outstanding customer issues or concerns. Additionally, you will be responsible for placing outbound calls to existing customers to generate sales of products and services.Additional responsibilities of the position include:o Resolving customer concerns immediately and effectively, displaying professionalism and courtesy at all timeo Generating sales of our client’s services and products and representing IBEX Global and its clients with the utmost integrity and professionalismo Providing exceptional service and maintaining established acceptance rating on quality monitoring tests and sales goals o Having full knowledge of features and benefits of products and services; quickly and correctly answering product questions; seeking to stay informed of program changeso Attending and actively participating in all required training programs; showing eagerness and capacity to learn new products and programso Proactively working to maximize the performance of the team and organization and meet/exceed goals to include productivity, quality, performance, schedule adherence, attendance and contract negotiation standards

Requirements:
As a Call Center Sales Representative you should be driven to succeed and exceed customer service and sales goals. In this role you should have strong interpersonal communication skills with a confident and outgoing personality. Additional requirements of the position include:o High School Diploma or equivalento Strong sales experience (minimum of 6 months)o Customer service experience to include handling of escalated calls and the ability to interface with irate customers and find a win/win situationo Basic computer skillso Excellent verbal and written communication skills as well as phone etiquetteo Ability to utilize basic math computation skills, preferredo Available Monday through Friday 8:00am to 6:00pm (shift subject to change)o Be willing to submit to a background check and drug screen

Benefits:
Benefits:We offer our employees the following comprehensive benefits plan:o $11.00/hr for Trainingo Tenure based pay raiseso Performance Based Bonuseso Medical, Dental, Vision Insuranceo 401(k) with company matcho Paid Time OffInterested candidates must submit online application with an updated resume for consideration.Thank you for your interest in employment with IBEX GLOBAL.