Lead Technician (Desktop Support)
Location: US, TX, Dallas / Ft. Worth
Employment type: Contract
Required experience: Associate
Required education: Associate Degree
Industry: Information Technology and Services
Function: Information Technology

Company profile:
Valor Services provides Workforce Solutions that meet the needs of companies across the Private Sector, with a special focus on the Oil &amp; Gas Industry. Valor Services will be involved with you throughout every step of the hiring process and remain in contact with you all the way through the final step of signing of the employment contract with your new employer. Valor Services was founded with the vision of employing the unique skills, experiences, and qualities of America’s finest veterans to provide Private Sector companies with precise and concerted value-added services – and America’s finest Veterans with an optimized career opportunity.We are eager to get the word out to veterans that there are ample opportunities for employment in the private sector and that you are the ideal candidates to fill those positions. Valor Services Your Success is Our Mission. ™ 

Job description:
The Team Lead is responsible for managing IT deployment team's day to day operations. He/she provides guidance, instruction, direction, and leadership to desktop deployment technicians and material handlers.  Team Lead is responsible for providing support for Microsoft desktops/laptops, servers and network, setting up new equipment, installing software, maintenance, and troubleshooting of hardware and software issues.The primary responsibilities include, but are not limited to, building and leading a team of deployment technicians and material handlers, managing technician and material handler work hours, deploying equipment, tracking equipment, and generating daily deployment reports. He/she will work with the customer and end users to understand site specific requirements.  *This is a contract position, but there may be potential for full-time employment.

Requirements:
Must have 3+ years of experience working in the desktop support field supporting Windows 2000/XP/Vista/Win7 clients in a WAN environment.Experience configuring PC’s, laptops, and printers.Identify/communicate noticeable problem trends and troubleshoot recurring problems to find permanent solutions.Must be able to interact with customers, associates, contractors, and vendors in a professional manner to ensure customer satisfaction.Must have excellent oral and written communication skills.Demonstrated excellence as an empowering and flexible leader in a dynamic, fast paced, hands-on, high stress environment.Solid judgment, problem solving, and decision-making skills. EDUCATIONMicrosoft Certification A+ or equivalent experience.Associates Degree in Technology or higher. Comp Tia A+ or equivalent experience.Dell Certified in desktop/laptop diagnosis and repair.OTHERDetail oriented with the ability to teach and train detailed processes and methodologies.Must have a professional appearance.Punctual and dependable with reliable transportation.Ability to safely lift up to 50 pounds.Must successfully pass a 10 year background check and drug screen.Willingness to travel within Texas and surrounding states.

Benefits:
Excellent, mid-long term contract with the possibility to extend. Up to $18/hr.