Help Desk - Tier 1 Support Specialist
Location: US, TX, Temple
Department: Help Desk
Employment type: Full-time
Required experience: Associate
Required education: Associate Degree
Industry: Information Technology and Services
Function: Information Technology

Company profile:
At McLane Intel, we believe that everyone should love where they work! We understand that our ongoing success is attributed to our remarkable staff. We are a company that promotes career growth, ongoing learning, and professional development for all of our employees.We have a wide range of positions throughout the company and accept and support a broad array of applicants—from recent graduates to seasoned professionals. If you are willing to follow our company values, enjoy learning new skills, and plan to succeed in your career—we want you to apply.Here are a few things we offer that others often don’t:Autonomy – We offer a management team that treats their employees with respect and values their input, along with a team of skilled technicians that put their teammates above themselves.Mastery &amp; Growth – We promote from within and work each one of our technicians to help them get certifications and rise in the tiers experience.Purpose – We have a mission and a culture that every employee is strongly invested in working towards because we hand-picked people that love what they do. It’s the difference between people in a row boat rowing as they see fit, and people rowing the same direction.Benefits – Our benefits are some of the best around. We have awesome health insurance and a great PTO policy. We have an Awesome Teammate Bonus, where employees nominate other employees weekly. Each full-time employee has a monthly personal and team bonus with specific targets for performance, so you always know how you’re doing.A bit more about what we do:McLane Intelligent Solutions (MIS) is fast-growing and dynamic managed services provider located in Bell county in Central Texas. We provide a broad range of outsourced IT including design, installation, support, maintenance and consulting services to the SMB market. We have a rising need for smart, talented, hard-working, and capable team members who love challenges, want to know they are making a difference every day, and want to join a fast-paced, demanding and fun team of professionals.

Job description:
Do you build your own computers? Do your friends and family constantly ask you to help them with technical problems?  Can you walk your grandparent through a printer setup and not show your frustration?  Then look no further. We want you on our team!  This is your opportunity to work with other people who are passionate about technology, love to work together and are excited about a challenge.What do we do?McLane Intelligent Solutions (MIS) is a fast-growing and managed services provider located in Central Texas. We provide a broad range of outsourced IT services including design, installation, support, maintenance and consulting to the Small/Medium Business market.Why do you want to join us?Benefits - We have awesome health insurance and a great PTO policy. We provide a weekly Awesome Teammate Bonus, where employees nominate other employees for exceptional work. Each full-time employee also has a monthly personal and team bonus with specific targets for performance, so you always know how you’re doing.Growth - We work with each technician to help them become certified and advance in their knowledge of the field. We also promote from within because we believe in building our employees to be our future leaders.Extraordinary People and Culture - We pride ourselves on having great communication within our company. Each employee meets with their supervisor regularly to discuss their individual development and we have a company-wide weekly meeting to go over our company’s progress.Values – Our company has five values that drive how we do business: Integrity, Service above Self, Work with Rigor at Work, Authentic Conversation, and Enjoy and be a Joy.What this job does:All of our Help Desk technicians work to solve customer technical issues.  They receive support tickets and work to resolve them.  If they are unable to resolve the ticket on their own they can consult with out other technicians, or they can escalate the ticket. When an issue will occur at a customer's location that can not be solved remotely, we will send one of our Help Desk technicians on-site to resolve the problem.Our technicians document their time throughout the day on the tickets they work on. A large part of each technician's day involves communicating with our customers and utilizing excellent customer service skills.

Requirements:
Driven individual who loves and tinkers with computers.Associate’s degree in Computer Science or Management Information Systems, or similar discipline. Education Requirements can be offset by work experience.Excellent Communication SkillsAbility to travel on a daily basis with the use of your own automobile

Benefits:
Paid VacationAmazing Health, Dental, Vision, and prescription insurance Short-term and long-term disability benefits 401K Flexible Spending Accounts Company provided Life Insurance