Lead Guest Service Specialist   
Location: US, CA, San Francisco

Company profile:
Airenvy’s mission is to provide lucrative yet hassle free full service short term property management all around the world. We combine the charm of your home with the amenities of a boutique hotel.Currently the short-term rental property management companies are run inefficiently thus having to charge owners 40-50% of monthly revenues. By using our pricing algorithm cross-platform listing technology out goal is to increase your rental income by 20% or more while only charging you a 12%-15% commission for providing a turnkey experience.We like to think Airenvy is creating a new way for people to become excited again about property management and love their property managers.First use case for Airenvy clients are those who want to convert their long-term rental into short-term rental so they can 1) earn more income while having the flexibility of staying in your own place when you want.Airenvy is your friend next door! : ) Our customer video! #URL_e73543fde61f659ae4e25b87c34adb321c37207b4adc143cb6a99351c3ee1cb5#

Job description:
Who is Airenvy?Hey there! We are seasoned entrepreneurs in the heart of San Francisco’s SOMA neighborhood. We are looking for someone who embodies an entrepreneurial spirit, pays strong attention to detail and wants to be a part of the next big thing. This business can feel like a circus at times, but we have an all-star team with a one of a kind culture.  Get a little taste of it here.Airenvy is the #1 technology driven property management company in a multi-billion dollar industry and is revolutionizing the vacation rental space! We are growing at record speed and expanding to new markets! Our platform allows owners to put their vacation rental on autopilot. We are a proven team of startup veterans and would love for you to join the family!    In 2014 we were named the #1 Airbnb property management company in San Francisco according to the SF Chronicle. We have 18 supportive and resourceful investors, many of whom are leaders in the technology and real estate industries.The PositionWANTED: Ultimate Peace Keeper &amp; Problem SolverAirenvy is growing faster than we can handle, which is why we’re looking for someone to help us scale! We are seeking best-in-class Lead Guest Service Specialist who are passionate about delighting Guests and Owners. You’ll play a direct role in improving the customer experience, scaling the business, and creating powerful brand advocates.ResponsibilitiesService First - Interact with Guests and Owners daily; listen and address inquiries via phone, email, and chat.Leadership - Set the precedent for writing beautiful, helpful emails and getting to inbox-zero. Be the first to answer the phone and the last to give-up on an interesting escalation.Cross Collaboration - Act as the eyes and ears of the Airenvy business. Speak-to bug requests, new features, and influence the product positively.Ultimate Multitasker - You’re able to manage multiple day-to-day gifts at once. You’re able to ensure that each person in contact with Airenvy has a positive experience, even when facing hundreds of emails a day.You?Proven ability to take customers from irate to delightedAble to make decisions quickly; high sense of urgency that spills out to other team membersPassion for delighting people!Thrive under pressure; you’re proactive in recognizing and solving issues before they ariseExcellent written and verbal communication skills -- you spot an error without spell checkFocused on defining and scaling the business thru playbook definition

Requirements:
Experience with CRM software, live chat, and phones, including one year minimum of customer serviceYou heed the call of service and understand that you must have a flexible schedule. This includes being available during early mornings, late evenings, and weekends/holidaysBe super organized and care deeply about the detailsZendesk experience a bonus, but not required

Benefits:
Competitive Pay. You'll be able to eat steak everyday if you choose to.  Health Insurance. We have vitamins and we're all relatively healthy so hopefully you don't need this.Piñata Parties. Yes we dance around with blindfolds on swing sticks.  Why?  Because its awesome!Snacks on Snacks. All the cooool start-ups are doing it.  Karate Lessons. Really its just that in air ninja kicks are encouraged at all times.Free Massages. When we hit a few milestones we'll be buying a massage chair.Discounted Gym Membership. Get swole but not like our last employee.The Best Benefit of All...Being part of an amazing team/family!!!! Click here for some insight as to the Interview Process.