Call Center Representative I
Location: US, TX, AUSTIN
Department: CALL CENTER
Salary range: 28000-32000
Employment type: Full-time
Required experience: Associate
Required education: High School or equivalent
Industry: Consumer Services
Function: Customer Service

Company profile:
As the industry’s largest supply contracting company, Novation serves the purchasing needs of more than 65,000 VHA, UHC and Provista member organizations and their affilliates. Novation delivers unmatched supply savings and value through its sourcing services, as well as information and data services. Through its affiliation with VHA, UHC and Provista, Novation represents the largest purchasing volume in the industry more than $40 billion in annual purchases.To help our alliance members meet the needs of their communities, our mission is to deliver to them unmatched savings and value. One of the ways we deliver on our mission is by facilitating the introduction of products and services that are designed to help members drive sustainable results, improve quality and reduce costs.

Job description:
The Call Center Representative I will provide a socially responsible service to Novation participant base.  Representatives will answer incoming inquiries from our client's employees regarding one of the following: defined contribution retirement plans, defined benefit retirement plans, health and welfare benefit plans, or other human resource related services.  They will continually develop the ability to communicate with impact, apply critical thinking and show a strong desire to drive for results while working independently in a fast-paced, team-oriented environment.  They will also perform outbound calls to provide timely follow-up on outstanding issues, work on various administrative projects and continuously strive to improve by utilizing various resources.  To fulfill this role, the Call Center Representative I will: Answer incoming calls from plan participants and provide accurate answers regarding defined contribution retirement plans, defined benefit retirement plans, health and welfare benefit plans or other human resource related services.  These inquiries are handled by communicating in a clear, concise and confident manner in order to provide an excellent customer services experience in a fast-paced work environment. Ensure that all transactions are submitted in a timely and accurate manner.Resolve all participant inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary. Act as a successful team member by being receptive to feedback/coaching, follow all standard operating procedures, display reliability and have a willingness to develop and consistently improve.

Requirements:
1-2 years customer serviceExcellent communication skills (both verbal and written), ability to research, follow up and resolve sensitive issues, proficient in working with web based applications and Microsoft OfficeHigh school Diploma

Benefits:
competitive salaries and comprehensive benefits and programs including: health and welfare, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs