DevOps Engineer
Location: US, CA, San Francisco
Department: Engineering
Employment type: Full-time
Function: Engineering

Company profile:
The RealReal is changing the way people buy and sell luxury items. The leader in luxury resale, the company is a full service retailer offering customers authenticated, pre-owned, designer brands including Chanel, Hermes, Louis Vuitton , Gucci and Cartier, all at up to 90% off original retail. The RealReal takes possession of all items prior to sale in order for its merchandising team, authentication specialists and skilled gemologists to evaluate each item. The company also offers buyers merchandise returns, with an in-house customer service team available to answer specific product questions.

Job description:
The RealReal, the world's premier online luxury resale store, is looking for a DevOps Engineer to work on the operations of our cloud-based infrastructure  to help us handle our fast-paced growth by operating and optimizing the underlying technology that makes it all possible. Our company wants to take the right decisions, execute efficiently and plan capacity to get the most out of the technology we choose to operate both customer-facing and back-end systems. We are looking for an experienced, talented and hands-on DevOps engineer who has strong experience with the problems encountered in the eCommerce industry and its associated infrastructure and systems requirements. The position will report to the VP of Engineering.Responsibilities: Be part of a team of collaborators focusing on internal and external client satisfaction, efficiency and flawless execution in the OLA’s and SLA’s we have with other internal teams. The position involves the handling of the eventual growth of the team when workload and timing will justify such growth.Work closely with the leaders of the technology plan and build teams to address their requirements and express feedback on how to optimize maintenance, servicing and capacity planning of the operated products and technologies.As a member of the DevOps team, develop and/or adopt management, monitoring and troubleshooting tools making IT operations failsafe and reliable. Gather, challenge, clarify and document technical requirements coming from technology leadership. Define and design solutions and/or features that address those requirements to the complete satisfaction of an aligned senior management team.Engage in quarterly road mapping exercises with technology leadership to identify enterprise’s strategic goals as well as the underlying business problems, challenges and opportunities and come out of this exercise with a precise roadmap of projects and actions to engage. Update technology leadership on the progress on this roadmap on a monthly basis.Coordinate and manage the rollout of new builds and product updates including all the associated change management through a supervised continuous integration process.Communicate on relevant performance metrics to highlight success or failure of key initiatives. Hold the Build team accountable for the quality of their work and stability of their feature sets. Work closely with them in the change management phase.Set up monitoring and follow business and technology metrics relevant to each product and identify problems or potential optimizations. Offer clear short and mid-term visibility on the technical evolution of these products.Manage the security policy of the enterprise for its cloud-based production infrastructure evaluate risks and identify threats. Propose the right action plans to minimize that risk and fix critical situations.Manage implementation of infrastructure improvements to reduce cost, improve efficiency, reliability and speed of all company’s processes.Participate in on-call rotation

Requirements:
3 years or more working in a DevOps or IT Infrastructure department.Bachelor’s Degree with coursework in computer science, databases, and infrastructure.Excellent trouble-shooting abilities and communication skills100% Customer satisfaction orientation. Will go the extra-mile with an aim for excellence in execution.Experienced with Amazon Web Services.Excited about Docker and 12-factor app hosting.Experienced in the realities of the eCommerce Industry.Knowledge of project management using agile methodologies, mainly SCRUM.Knowledge of Networks and Security technical layers.Experience in start-ups in a hyper-growth environments Talented as a sales person to conduct changes and enforce good practices within teams. Good communicator, able to convince and obtain buy-in from customers and collaborators.Demonstrated ability to thrive in a fast-paced, iterative, deadline-driven environment.

Benefits: