Lifestyle Consultant
Location: GB, ENG, London
Salary range: 18000-21000
Employment type: Full-time
Required experience: Associate
Required education: Bachelor's Degree
Industry: Hospitality
Function: Customer Service

Company profile:
Essence London is a members lifestyle club – offering bespoke concierge service and proactive assistance to a select few.We are tireless, we are well-connected, we are dedicated, we are, in fact, the mirror image of our clients - and we are the only concierge service today that can truly offer its members that elusive frictionless life. We take immense pride in extending membership to only a select few – ensuring we come to know our members not just by name but by their distinct personality as well as their preferences and tastes.

Job description:
The RoleThe Lifestyle Consultant is responsible for maintaining and developing successful relationships with members and clients on behalf of the company by taking personal and complete responsibility for each contact and by ensuring that all their requirements are completely met.You will make the impossible possible, and obtain the unobtainable for our members and clients, you will fulfill their every need, indulge their every whim and enrich their life in untold ways. More explicitly, the Lifestyle Consultant has primary responsibility for ensuring that members needs are professionally and courteously handled, in compliance with company policies and directives. As a Lifestyle Consultant, you serve as the primary internal representative of our organization, you must, therefore, transmit a sense of expertise in our range of services and capabilities, and you serve the key role of an external educator to our community, members and clients.This role involves the daily interaction with our Brazilian members and clients, both personal and corporate. It is absolutely necessary that you speak fluent portuguese. An understanding of Brazilian culture and peculiarities is also desirable.Lastly, the Lifestyle Consultant is also responsible for communicating member and clients requirements to our partners.Main Responsibilities Must speak Portuguese.Professionally process outbound sales and/or member/client service calls and emails.Maintain a flexible attitude to delegated work, tasks and function.Respond to members/clients questions.Resolve issues.Must be available to work during unsociable hours, when needed.Record and verify accurate information on all calls.Promptly and timely follow up on unresolved requests.Adhere to work schedule provided.Positively and respectfully communicate with members, clients and partners.Maintain high level of punctuality.Maintain consistent, reliable attendance standards.Maintain company and client confidentiality.Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge.Ability to work under pressure whilst mantaining high standards.

Requirements:
ExperienceProven track record of delivering sales and exceeding targets.Experience in customer service is essential.Experience in the luxury brand sector is desirable.KnowledgeMust be both English and Portuguese speaking with French being an advantage.Must be proficient with all Microsoft packages (Excel, word, PowerPoint)Must have a Bachelors degree, Master’s degree or another similar qualification. These may include specialisation in Business, Administration, Information Technology, English, or Management.SkillsMust have exceptional communications skills.Must posses advanced selling abilities.Strong relationship building abilities.Strong written and communication skills.Proactive and problem solving abilities.Must take a great pride in personal appearance in order to maintain Essence London’s brand image.Must have high attention to detail and meeting deadlines. Must be innovative and work under pressure.

Benefits:
Opportunity for career development in the luxury industry.