Technical Support / Jr Server Admin
Location: US, , 
Salary range: 20000-40000
Employment type: Full-time
Required experience: Entry level
Required education: Some High School Coursework
Industry: Internet
Function: Information Technology

Company profile:
iSparks, Inc was founded in late 1996 by the O'Reilly brothers (Curtis and Jeremy). We were both working for separate companies as programmers and decided to quit our jobs and pursue a joint online venture. Our vision was to create a company that offered valuable services and friendly support. We pursued a variety of online services and Web Hosting was the one that took off. In 1997 we registered a new domain name for our hosting service: #URL_2771e4edd228ef87552e362150f20348a34b18e80ce17121963d732c43640283# We never advertised our hosting service but it grew steadily by word-of-mouth for several years. As competition for shared hosting services got fierce, we shifted our focus to custom dedicated servers. Our average hosting customer has been with us for 10+ years.Over the years we learned how important spam filtering was to our hosting customers. We created three different spam filtering products (the first two were strictly for our hosting customers). In 2008 we realized we were in a good position to create a stand-alone spam filtering service that would benefit both our hosting customers and provide an additional stream of income. SpamHero was born and quickly became an important part of our business and has opened the doors to many other opportunities.

Job description:
As a Tech Support / Jr Server Admin you’ll be collaborating with a small team to handle the daily operations of our tech-related services, including #URL_c226b1d9170315cad0c7e569508e6d8637d3c62f8094c4cf62f1f835f1f611db#, #URL_ce1612bd1cd3944a3ab9815d7577c95a2b21f88a54363de89e1cf87bb577e6d6# and #URL_a4243927ccaf0186bdb656561f3ba6ca41e41dbd9e72a020ca532b75e94c2713#.  Your primary responsibility will be to care for all aspects of our customers’ needs, whether they be technical, billing or sales related.  You’ll have an opportunity to make a meaningful contribution to both the individuals you serve each day and to a company that is in the early growth stages.Depending on your skills, interest and experience, you may also be involved in server administration, back-end programming, systems automation and front-end programming/web design.  Over time, this position may evolve into other roles, including management opportunities.Example Performance ObjectivesIn collaboration with other team members, provide awesome customer service and sales consulting by phone, email and chat.Investigate, troubleshoot and escalate service issues that are reported by the customer.Document solutions and write Knowledge Base articles for both internal and external use.Participate as a versatile member of a team by assuming multiple roles as required.   This may involve server provisioning and administration, back-end programming, system automation and other sys-admin related tasks.

Requirements:
What you’ll need for this positionExperience with LinuxA friendly attitude and a desire to contributeExcellent verbal and written communication skillsStrong troubleshooting skills and the ability to find solutions to problems that you’ve never encountered before.Stuff that’ll make you stand out even moreLinux server administration experience, especially with mail server administrationExperience with WHMCS, cPanel and web hosting related technologiesPrior tech support and customer service experienceServer provisioning and maintenance experienceFirewall and network administration experienceExperience with OpenVZ or other virtualization technologiesProgramming experience, especially with PHP/MySQL + JavascriptWeb design + CSS experience

Benefits:
Top reasons to work with usOpportunity to make an impact in a company that’s in the early growth stagesEasy-going, friendly work environmentGreat opportunity for a self-starter to gain marketable experiencePart-time and full-time opportunitiesPaid vacations (for full-time staff)Additional informationPay range is from $10 - $17/hour, based on experience.Our office is located in American Fork, Utah just minutes from the freeway.