Philippines - Manager - Booking Team

Company profile:
Airenvy’s mission is to provide lucrative yet hassle free full service short term property management all around the world. We combine the charm of your home with the amenities of a boutique hotel.Currently the short-term rental property management companies are run inefficiently thus having to charge owners 40-50% of monthly revenues. By using our pricing algorithm cross-platform listing technology out goal is to increase your rental income by 20% or more while only charging you a 12%-15% commission for providing a turnkey experience.We like to think Airenvy is creating a new way for people to become excited again about property management and love their property managers.First use case for Airenvy clients are those who want to convert their long-term rental into short-term rental so they can 1) earn more income while having the flexibility of staying in your own place when you want.Airenvy is your friend next door! : ) Our customer video! #URL_e73543fde61f659ae4e25b87c34adb321c37207b4adc143cb6a99351c3ee1cb5#

Job description:
Who is Airenvy?Hey there! We are seasoned entrepreneurs in the heart of San Francisco’s SOMA neighborhood. We are looking for someone who embodies an entrepreneurial spirit, pays strong attention to detail and wants to be a part of the next big thing. This business can feel like a circus at times, but we have an all-star team with a one of a kind culture.  Get a little taste of it here.Airenvy is the #1 technology driven property management company in a multi-billion dollar industry and is revolutionizing the vacation rental space! We are growing at record speed and expanding to new markets! Our platform allows owners to put their vacation rental on autopilot. We are a proven team of startup veterans and would love for you to join the family!    In 2014 we were named the #1 Airbnb property management company in San Francisco according to the SF Chronicle. We have 18 supportive and resourceful investors, many of whom are leaders in the technology and real estate industries.The PositionAirenvy is growing faster than we can handle, which is why we’re looking for someone to help us scale! We are seeking a best-in-class Team Manager who is passionate about delighting Guests and Owners. You’ll play a direct role in top-line revenue, Guest experience, and day-to-day management of our team in the Philippines.ResponsibilitiesDrives continuous agent improvement to achieve customer and Airenvy goalsEnsures successful execution of Airenvy booking services by managing day-to-day operations of the booking teamUnderstands the customer’s needs, service requirements, and execution expectationsHandles non-urgent issue escalationsFunctions as a liaison to booking agents leveraging a strong understanding of the customers challenges, and available best practicesHelps agents evolve to a smart, predictive and proactive service operational model based on best practices, skills, services, and toolsCollaborates with management to maximize the booking team value through continual improvements in operational people, processes, and toolsPerform duties as assigned by managementYou?Phenomenal coaching skills - proven inspirational leadershipComfortable navigating complex systemsStrong problem solving skillsDisciplined with an entrepreneurial spirit (able to work independently)Customer centric approachAbility to effectively communicate with upper management about complex issues

Requirements:
Minimum four years in customer service management role (please do not apply unless you’ve managed a minimum of ten direct reportsBest-in-class English (oral, written and grammar)Bonus if you’ve managed a remote work-from-home team before

Benefits:
* This job will be contracted through oDesk. It is long term, continuous and a minimum of 40 hours per week