Resolution Specialist
Location: US, VA, Virginia Beach
Employment type: Full-time
Required experience: Entry level
Required education: Unspecified
Industry: Financial Services
Function: Other

Company profile:
Tidewater Finance Co. was established in 1992 for the initial purpose of purchasing, and servicing retail installment contracts. There are two divisions: Tidewater Credit Services, providing indirect consumer retail finance options and Tidewater Motor Credit, providing indirect consumer auto financing. We remain committed to offering a partnership with the dealers and consumers to create a WIN-WIN-WIN situation. Our success relies solely on the success of our dealers and our consumers.Full time positions include the following benefits:40 vacation hours after 6 months of employment, 80 vacation hours after 1 year of employment6 paid holidays as well as an anniversary holiday benefitPaid personal and sick leave after 90 days of employmentFull benefits to include health, dental, life and disability insuranceA 401k plan with a company match after 6 months of employment based upon a quarterly entry dateIncentive bonuses for individual and team goals (certain positions)Bilingual Spanish eligible for differential pay

Job description:
Tidewater Finance Company, located in Virginia Beach, VA has a full-time position available for a Resolution Specialist. We are a growing company and this position affords an opportunity to learn and contribute within our organization. Applicant must exhibit a majority of the following characteristics including, but not limited to:Professional demeanorAdaptability and flexibilityExcellent written and verbal communication skillsAbility to multi-task and excellent time management skillsDetail orientedAbility to work in a team and independently The duties for this position include, but are not limited to:Research and respond to all escalated consumer complaints received from multiple sources to include: phone calls, e-mail, web chat, letters, e-Oscar and managementLog, track, resolve and respond to all assigned inquiries and complaints while meeting all regulatory requirements, CMS and corporate guidelinesAct as a liaison between internal departments on data gathering and problem solving while investigating problems of an unusual nature in the area of responsibilityIdentify root cause issues to ensure proper solutions and communicate findings as neededThoroughly research issues and take appropriate action to resolve them within sufficient timeAssist with special projects as assigned or directed We offer a competitive salary based on experience and a comprehensive benefits package. If you are interested in working for a dynamic and collaborative financial services company, then Tidewater Finance Company is the place for you!Please submit your resume and salary requirements to Tidewater Finance Company, 6520 Indian River Road, Virginia Beach, VA 23464, Attn: Human Resources Department. If you choose to fax or email your resume, our fax number is (757) 424-9651 and our email address is #EMAIL_169ac3804e2da6e0514e5ef76c29f157f41d80451b486889d9aa#PHONE_4dbd33c1dede3cec472e02df8f201e27aa330a9a201578720111c840de9d8117##Tidewater Finance Company is an equal opportunity employer in all aspects of employment without regard to race, age, sex, marital status, religion, disability, military status or any other characteristic or status protected by law.  Tidewater Finance Company includes Tidewater Motor Credit and Tidewater Credit Services.

Requirements:
Applicant must exhibit a majority of the following characteristics including, but not limited to:Professional demeanorAdaptability and flexibilityExcellent written and verbal communication skillsAbility to multi-task and excellent time management skillsDetail orientedAbility to work in a team and independently

Benefits:
Our company offers a competitive salary plus BONUSES as well as a comprehensive benefits package to our full-time employees including:40 vacation hours after 6 months of employment, 80 vacation hours after 1 year of employment6 paid holidays as well as an anniversary holiday benefitPaid personal and sick leave after 90 days of employmentHealth, dental, life, and disability insurance as well as AFLAC supplemental insuranceA 401K plan with a company match after six months of employment, however, we have quarterly enrollment periods.