Contact Resolution Supervisor
Location: US, VA, Virginia Beach
Employment type: Full-time
Required experience: Mid-Senior level
Required education: Unspecified
Industry: Financial Services
Function: Customer Service

Company profile:
Tidewater Finance Co. was established in 1992 for the initial purpose of purchasing, and servicing retail installment contracts. There are two divisions: Tidewater Credit Services, providing indirect consumer retail finance options and Tidewater Motor Credit, providing indirect consumer auto financing. We remain committed to offering a partnership with the dealers and consumers to create a WIN-WIN-WIN situation. Our success relies solely on the success of our dealers and our consumers.Full time positions include the following benefits:40 vacation hours after 6 months of employment, 80 vacation hours after 1 year of employment6 paid holidays as well as an anniversary holiday benefitPaid personal and sick leave after 90 days of employmentFull benefits to include health, dental, life and disability insuranceA 401k plan with a company match after 6 months of employment based upon a quarterly entry dateIncentive bonuses for individual and team goals (certain positions)Bilingual Spanish eligible for differential pay

Job description:
Tidewater Finance Company, located in Virginia Beach, VA has a full-time position available for a Contact Resolution Supervisor. We are a growing company and this position affords an opportunity to learn and contribute within our organization. Qualified candidates should possess the following characteristics including, but not limited to: Minimum of 2 years’ supervisory experienceExcellent interpersonal skills with the ability to provide constructive feedback to management and staff, strong analytical and problem solving skills, decision-making and time management skillsAbility to communicate effectively and professionally both verbally and in writingWorking knowledge of Window based software applications (i.e. Word and Excel)Ability to work independently, multi-task and implement new concepts The duties for this position could include, but are not limited to:Establish work priorities and make decisions within established guidelines and authoritiesEnsure adherence to company policies and procedures in addition to compliance of state and federal regulationsDevelop and implement training, coaching and incentive programs to maximize performance and service level ensuring appropriate results are being achievedAudit and monitor representatives’ inbound and outbound calls, emails and correspondencePrepare performance appraisals and provide feedback and recommendations to ManagementHandle employee relation issues including conducting disciplinary action as needed The hours for this position are Monday through Thursday, 11:00 am to 9:00 pm, two Fridays per month from 8:00 am to 12:00 pm and two Saturdays per month 9:00 am to 1:00 pm. We offer a competitive salary based on experience and a comprehensive benefits package. If you are interested in working for a dynamic and collaborative financial services company, then Tidewater Finance Company is the place for you!Please submit your resume and salary requirements to Tidewater Finance Company, 6520 Indian River Road, Virginia Beach, VA 23464, Attn: Human Resources Department. If you choose to fax or email your resume, our fax number is (757) 424-9651 and our email address is #EMAIL_169ac3804e2da6e0514e5ef76c29f157f41d80451b486889d9aa#PHONE_4dbd33c1dede3cec472e02df8f201e27aa330a9a201578720111c840de9d8117##Tidewater Finance Company is an equal opportunity employer in all aspects of employment without regard to race, age, sex, marital status, religion, disability, military status or any other characteristic or status protected by law.  Tidewater Finance Company includes Tidewater Motor Credit and Tidewater Credit Services.

Requirements:
Qualified candidates should possess the following characteristics including, but not limited to: Minimum of 2 years’ supervisory experienceExcellent interpersonal skills with the ability to provide constructive feedback to management and staff, strong analytical and problem solving skills, decision-making and time management skillsAbility to communicate effectively and professionally both verbally and in writingWorking knowledge of Window based software applications (i.e. Word and Excel)Ability to work independently, multi-task and implement new concepts 

Benefits:
Our company offers a competitive salary PLUS commissions as well as a comprehensive benefits package to our full-time employees, including:40 vacation hours after 6 months of employment, 80 vacation hours after 1 year of employment6 paid holidays as well as an anniversary holiday benefitPaid personal and sick leave after 90 days of employmentHealth, dental, life, and disability insurance as well as AFLAC supplemental insuranceA 401K plan with a company match after six months of employment, however, we have quarterly enrollment periods.