Reprographics/Mailroom Team Lead 
Location: US, CA, San Jose
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Financial Services
Function: Customer Service

Company profile:
Novitex Enterprise Solutions, formerly Pitney Bowes Management Services, delivers innovative document and communications management solutions that help companies around the world drive business process efficiencies, increase productivity, reduce costs and improve customer satisfaction. For almost 30 years, clients have turned to us to integrate and optimize their enterprise-wide business processes to empower employees, increase productivity and maximize results. As a trusted partner, we continually focus on delivering secure, technology-enabled document and communications solutions that improve our clients' work processes, enhance their customer interactions and drive growth.

Job description:
We are currently seeking a Customer Service Reprographics / Mail Team Lead at our San Jose, CA location. The right candidate will be an integral part of our talented team, supporting our continued growth. This position entails the Supervision of a staff. Daily tasks include, but are not limited to: Management of print/copy/imaging projects, mail/courier services, supply services and intermittent reception and hospitality back up. Process mail, deliver mail, scan in/out packages and deliver mail/packages. Coordinate work for Customer Service Associates Run mail meter and inserter equipment Handle time-off requests and day-to-day processes of the team Help resolve employee and customer concerns/issues Administrative services/processing large volume reports using excel and assisting manager with quarterly business reviews Lift large bundles of mail and make mail deliveries Handle time-sensitive material Perform duties and special requests as assigned by management Balance workload; provide guidance and direction to team; serve as focal point for communication with customer and company personnel Ensure operating and quality standards are met based on service objectives Maintain accuracy of required reports, logs and measurements Ensure the highest levels of customer care Ensure adherence to business guidelines, safety &amp; security procedures Responsible for all aspects of equipment; make appropriate equipment recommendations Provide constructive feedback and recognition to team

Requirements:
Required Qualifications:Experience coordinating/deploying work to employees requiredMinimum of  3 years customer service related experience requiredAbility to resolve employee and customer concerns/issuesAbility to communicate both verbally and written with customers and company personnelHigh school diploma or equivalent (GED) requiredAbility to effectively work individually or in a team environmentAbility to handle multiple projects simultaneouslyStrong organizational and administrative skills requiredAbility to meet employer's attendance policyComputer proficiency in email environments, MS Word/ExcelHeavy LiftingAbility to adhere and administer companies policies and proceduresStanding for long periods of timeSignificant walkingWillingness to work overtime if neededWillingness to submit to a pre-employment drug screen and criminal background checkPreferred Qualification:Post office, Mail or previous Shipping/Receiving experience

Benefits: