Agent-Inbound Cust Svc
Location: US, TX, New Braunfels
Salary range: 10-Nov
Employment type: Full-time
Required experience: Entry level
Required education: High School or equivalent
Industry: Telecommunications
Function: Customer Service

Company profile:
Delivering superior customer services for over 10 years, IBEX Global is a business process outsourcer offering an integrated suite of services that supports an expansive array of customer facing solutions.Headquartered in Washington, DC. IBEX Global delivers onshore, near shore and offshore solutions in 5 countries, across 18 call centers employing over 9000+ customer service professionals.  The recipient of several client and community awards such as the Goodwill Industries Employer of the Year, IBEX Global is one of the most forward thinking companies in the BPO industry.

Job description:
Job DescriptionAre you ready to start your sales career with a growing organization in a call center sales and customer service role, then consider joining our growing inbound team. IBEX Global is rapidly growing and we’re looking to quickly ramp up entry level Call Center Customer Service Representatives that will be responsible for taking inbound calls from clients, selling telecommunications products and services. At IBEX Global we’ve been delivering superior customer services for over 10 years, as a business process outsourcer offering an integrated suite of services that supports an expansive array of client facing solutions. Job Responsibilities:• Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism• Offers alternative solutions where appropriate with the objective of retaining customers’ business• Assist new customers as they complete the card activation process and provide a positive first impression of the account.• Gather all required data necessary to sell the Account products/ services• Explain product feature and benefits, thoroughly answering questions and setting proper expectations for the product and enrollment process• Accurately process information in Account's CRM system• Identify opportunities for process improvements in customer service that lead to higher standard of service for Account customers• Identifies and escalates emerging product or customer dissatisfaction issues• Meet required metrics or service level required by clients• Adherence to the company policies and work standardsIn this role you should have strong interpersonal communication skills with a confident and outgoing personality. 

Requirements:
RequirementsAdditional requirements of the position include:• High School Diploma or equivalent• 6 months’ experience in a sales or service related role• Basic computer skills• Excellent verbal and written communication skills• Ability to utilize basic math computation skills, preferred• Required to work a flexible schedule that provides needed coverage for customer service levels.• Required to read and follow all company policies and procedures.Able to maintain a regular work schedule to meet the needs of the business. Support and model the company values.• Background and Drug Screening is required.

Benefits:
Benefits :We offer our employees the following comprehensive benefits plan• $10.50/hr during training• $11.00/hr + commission in production upon the successful completion of training• Medical, Dental, Vision Insurance• 401(k) with company match• Paid Time Off• Paid professional trainingInterested applicants must include a full resume on the online application for consideration.Thank you for your interest in employment with IBEX Global.