Remote support, AU timezone (UTC+10)
Location: FI, , Helsinki
Salary range: 2000-4000
Employment type: Full-time
Required experience: Entry level
Required education: Associate Degree
Industry: Financial Services
Function: Finance

Company profile:
#URL_31fdc354999cbb96507ebbe4e9c4aa7eed5edd0dd1c0816b36e0f4c681f01fac# is a marketplace for Bitcoin, everyone’s favourite cryptocurrency. The site is one of the most popular person-to-person bitcoin exchange places in the world, now growing at the pace of 1000 new users a day. As Bitcoin is a currency without borders, so is our site: the users come from over 200 different countries.LocalBitcoins Oy, the parent company of the site, is cash flow positive, bootstrapped and has not raised any venture capital yet.Currently we have four people working full-time on the site, and several freelancers/contractors. We are looking to grow explosively. Our goal is to bring Bitcoin everywhere in the world. We need the most ambitious and brightest minds to achieve this. International background is a big plus as all of our customers are and will be outside Finland.Our offices are located at Kalasatama area, Helsinki, named as one of the hottest startup cities by Wired Magazine. We wish that you could be present at the office at least two weeks per month, except for international support personnel who can work in their corresponding countries.As we are a startup, our positions are more directional than specific. Flexibility, ability to step out from your comfort zone and open-mindedness is a good attitude for this job. Also interest in Bitcoin and similar crypto-tech is definitely a plus!

Job description:
In order to serve our global customer base better, we are expanding our support team. Right now we are looking for someone who can work at AU timezone (UTC+10), mainly covering hours 10PM to 6AM UTC (8-16 Sydney timezone).The support work consist mainly from replying support tickets and resolving disputes between users. However, one very important aspect of the support work is to provide input to the product development and maintenance.The job also offers flexibility to work in other roles with the Localbitcoins team i.e. copywriting and marketing.

Requirements:
As your work consist mainly for being touch with by written communication, your most important skill is writing. Also this job requires strong objective decision making in situations where there are no necessarily clear easy answers.Since we are Bitcoin company and working with the most cutting edge technology, you should have some knowledge about cryptography, operating systems, IT technologies and computers in general. This work does not necessarily require programming skills, but it does not definitely harm to have some coding experience as well.Strong writing skills in EnglishExperience and knowledge about computers, information security and IT in generalCryptocurrency knowledgePositive, supportive attitudeGood interpersonal skillsAbility to work and make objective decisions under stressAbility to tolerate conflictsAbility to take the salary as bitcoinsConsidered as plus:Copywriting skills in EnglishExperience at buying and selling bitcoins at #URL_11d5f71f05048f422282e4201776d99b1f49a51bc045b60071a9f08779c94976#

Benefits:
This work offers an opportunity to work with the most disruptive technology innovation since internet in a rapidly growing company with global customer base.