Account manager & director of customer success
Location: US, OR, Bend
Employment type: Part-time
Required experience: Not Applicable
Required education: Unspecified
Industry: Computer Software
Function: Customer Service

Company profile:
Droplr is a simple cloud-based file-sharing application.Sharing your work should be easy. It shouldn’t take a ton of annoying steps involving multiple apps. That’s why we created Droplr. We were tired of wasting countless hours just trying to share and collaborate. We wanted to remove barriers to creativity and productivity, to get more stuff done.Droplr helps you work faster, better, and smarter. With Droplr, you can swap screenshots and share files in seconds. You can record screencasts in minutes and distribute them instantly. It runs in the background, becomes a streamlined part of your workflow. It’s a simple, fast tool made for creative professionals.We made Droplr because we believe the tools we use should be intuitive, unobtrusive, and beautiful. They should help us be better at what we do.Based in Bend &amp; Portland, Oregon, Droplr was started in 2009 and currently serves hundreds of thousands of customers across the globe.

Job description:
About the jobDaily take care of the most important part of our business — our customers. Thousands of people rely on Droplr every day to get their work done better. Your job would be to interact with Droplr's customers by checking in on them, answering their concerns and questions, and generally insuring they're happy with their service.Our customers are spread all across the world. So most interaction happens over email and Twitter, with the occasional call or video chat.If you love helping folks, troubleshooting, responding to messages, and generally just making people feel great, we'd love to hear from you.This is a part-time position to be based in our office located downtown Bend, OR with the possibility to transition in to full-time if desired.About DroplrDroplr is a simple cloud-based file-sharing application.Sharing your work should be easy. It shouldn’t take a ton of annoying steps involving multiple apps. That’s why we created Droplr. We were tired of wasting countless hours just trying to share and collaborate. We wanted to remove barriers to creativity and productivity, to get more stuff done.Droplr helps you work faster, better, and smarter. With Droplr, you can swap screenshots and share files in seconds. You can record screencasts in minutes and distribute them instantly. It runs in the background, becomes a streamlined part of your workflow. It’s a simple, fast tool made for creative professionals.We made Droplr because we believe the tools we use should be intuitive, unobtrusive, and beautiful. They should help us be better at what we do.Based in Bend &amp; Portland, Oregon, Droplr was started in 2009 and currently serves hundreds of thousands of customers across the globe.You can learn more and try it out here: #URL_c41f36f1ef2986a2482755c14d014183e52cc1d30cc2bb1df8a7331215ab9ac7#

Requirements:
Good written communicator with energetic attitudeAbility to keep things positive when dealing with unhappy customersSelf-starter that doesn't require hand-holdingStrong ability to multitaskFamiliar with online communications tools (Email, Skype, Twitter, etc…)Experience with online SaaS applications a plus but not a requirementExperience with small tech startups a plus but not a requirement

Benefits:
Flexible hoursFlexible work locations - work from home often!Loose vacation policyGreat experience with an early stage, fast growing tech startup