haiderullah2174/bankfaq huggingface dataset:
user
Who should I contact if my card is lost or stolen

assistant
In case your card gets lost or stolen, all you have to do is call HDFC Bank PhoneBanking immediately and report the loss of your card. This facility is available 24 hrs. on all days. The card can also be hotlisted using our Prepaid card NetBanking facility on www.hdfcbank.com. A new Card will be issued and the residual balance on your hotlisted Card will be transferred to your new Card.New card will be issued only basis the request received from the purchaser.The request for balance transfer from old card to new card will be honored only basis the request received from purchaser
user
How can I change / update the address for my account

assistant
We request you to follow the below steps to update /change your address. You can Personally Visit your nearest Branch or You can send your request through courier, Post or Bearer to the nearest branch : 1) Click here to download the form or Fill the application form available at the Branch 2) The application form needs to be duly filled and signed by the account holder. 3) Please attach a copy of Address proof to the address change request. List of Valid Address proof documents. 4) If you are visiting the Branch, please carry your original documentation for verification. If you are sending the request through post, then please attach a copy of self-attested address proof. Note / Important: Your mailing address will be updated within 7 working days after receipt of complete documentation. Joint account holders need to fill separate request for address change You may view the updated address by logging on to NetBanking under My Contact Details. For any other queries or to know the status of an existing application, please call up PhoneBanking or write to us with the details mentioned below. HDFC Bank Branch where your request was submitted Date when your request was submitted Your complete new address and PIN code View more
user
How do I activate a 'Dormant' Savings Account

assistant
We request you to follow the steps mentioned below to activate your account: Step 1) Approach the branch in person. Step 2) Submit a written request for activation of your dormant account, signed as per operating instructions in the account. Step 3) Furnish proof of identity and Address (carry the original for verification) Step 4) Initiate a transaction and your account will be activated once again.
user
What will be the tenure of Gold loan

assistant
Gold Loan are available for tenures starting from 6 months, up to 48 months.
user
Will we get tax benefit on the interest paid on education loan

assistant
Yes, every Credila borrower or co-borrower (any one) is entitled for Tax benefit under 80E of Income Tax Act, 1961.
user
What will be the start date of my insurance policy

assistant
Your insurance cover starts from the commencement date indicated by you in the proposal form or receipt of the premium by us, whichever is later.
user
Is there any eligibility criteria under this product

assistant
Eligibility Criteria for Easy Health includes: Minimum Entry Age: 18 years Maximum Entry Age: 65 years Minimum Maturity Age: 23 years Maximum Maturity Age: 70 years Policy Term: 5 years Note – Age is taken as on last birthday
user
Is the Super Saver Account a normal Savings Account

assistant
Look at the Super Saver Account as a Premium Savings account. With this option you’re combining the benefits of a Fixed Deposit and a Savings Account. There are a few other unique features, including: High interest rates A personalised cheque book A free ATM card Free inter-city access View more
user
Whom should I contact if my card is lost or stolen

assistant
Immediately report the loss of your ForexPlus Platinum Card by calling HDFC Bank PhoneBanking. You will not be liable for transactions on your Card Account (if any) from the moment your report is registered with the bank. Alternately you can hotlist the card with the help of Prepaid NetBanking facility.
user
Are there any transactions for which this Card should not be used

assistant
Yes, your ISIC ForexPlus Card should not be used towards temporary charge blocks - e.g. paying deposits at hotels, hiring of cars etc. In case you have paid these deposits using ForexPlus Card and the hotel/car rental agency etc. settles the transaction for an amount lesser than the amount blocked or you make final payment through any different mode, the balance amount will get credited into your account only after 30 days from the transaction date. Note: The Bank reserves the right to charge the Card holder for any unauthorized amounts.
user
Which courses can I take an education loan for (Education Loans For Foreign Education)

assistant
You can take a Education Loan for foreign education on the following courses: Management Courses (Full-Time) Engineering Courses Medicine - Graduation + Post Graduation Masters in Computer Application ( MCA / MCM ) Architecture Hotel and Hospitality Agriculture Pure Science View more
user
What is the benefit of broken bones under this policy

assistant
Pays 10 % of Sum Insured upto 50,000(for dependent parents), if an accident results in broken bones
user
Where one can avail the claim form

assistant
On registration of a claim, claim form will be sent to you by post, e-mail or fax along with the list of documents required for assessing the claim. The claim form is also available on our website.
user
Does this the Revive Policy for Personal Accident cover natural death and daily sickness

assistant
This policy only covers accidental death.
user
How does this Card work

assistant
Your HDFC Bank Multi Currency ForexPlus Platinum Card will be activated and loaded with the Currencies as per your instructions. Once active, the card can be used at any International location across all currencies. (Usage of the card is not allowed in India, Nepal and Bhutan)
user
What is the Assay Certification about

assistant
Mudra Pure Gold Bars come with an Assay certification, which signifies the highest level of purity as per international standards.
user
What is the validity of the ISIC HDFC Bank ForexPlus Card

assistant
The ISIC ForexPlus card shall be valid for period for 1year.
user
What will be the benefit to me if I apply for an IPO under ASBA

assistant
If you apply using the ASBA form you will get the following benefits: No loss of interest, since the application amount is not debited to the Savings Account on application The amount for which no shares have been allotted is available immediately on completion of allotment process. There is no need to wait for the amount to be refunded by the company Since the amount is available in the Account, it is considered for calculation of the Average Quarterly Balance (AQB) Simplified form filling process and you can apply online through NetBanking View more
user
What documents are required to open a senior citizen 5 Year Tax Saving Fixed Deposit

assistant
While opening the account, the customer needs to provide proof of age establishing that he/she is a Senior Citizen. To accomplish this, either of the following can be submitted: Secondary School Leaving Certificate (10th Class) LIC Policy Voters Identity Card Pension Payment Order Birth Certificate issued by the competent authority Passport Defence ID Card / Govt ID Card (Provided they have the cardholder's photo, signature and date of birth) PSU Issued ID Cards Senior Citizen Cards issued by Indian Airlines / Indian Railways PAN Card View more
user
What are the charges for the RTGS funds transfer service

assistant
Effective 15 November, 2010; RTGS transactions on NetBanking are charged as below : Rs. 2 lac to Rs. 5 lac - Rs. 25 (inclusive of taxes) per transaction Above Rs. 5 lac - Rs. 50 (inclusive of taxes) per transaction Note: RTGS transfers can be done for amounts exceeding Rs. 2,00,000 only whereas for NEFT there are no such amount restrictions.
user
How can I earn Times Points

assistant
Welcome Benefit 500 Times Points will be gifted after you use the card to shop for the first times. Earn Times Points every time you shop. Get 2 Times Points for every Rs. 150 spent. Earn Times Points based on the activities on the Times Internet Limited digital pages. The list of Times Internet Limited digital properties are www.timesofindia.com, www.speakingtree.in, www.economictimes.com , www.itimes.com , www.maharashtratimes.com , www.eisamay.com , www.gaana.com , www.navgujratsamay.com , www.navbharattimes.com Please note, you need to be logged in to your Times Points account for earning Times Points while consuming, sharing & creating content on above listed websites.
user
What should I do in case I am unable to access my Company's Current Account using NetBanking

assistant
If you are unable to access your company account, it may be because you have entered an incorrect Customer Identification Number (Cust ID) to log into your NetBanking Account. While opening Accounts of Companies, separate Customer IDs are created in name of the Company as well as each of the Authorized Signatory(ies). The latter is distinct and has to be used to access NetBanking for the Company's Account. However, we regret our inability to disclose the appropriate Customer ID on an unsecure e-mail and request you to contact our nearest Branch or PhoneBanking Center for this. For more details, Contact Us View more
user
Is there a load amount limit

assistant
Yes, a card balance cannot be more than Rs. 50,000 at any given point in time.
user
Can I avail an Overdraft against my Property

assistant
A Loan Against Property can be availed as a Term Loan with EMI repayments or as a Drop line Overdraft Facility.
user
Will HDFC Bank buy back the silver sold by them

assistant
HDFC Bank does not buy the silver sold by them.
user
What is the cancellation procedure

assistant
The policy can be cancelled with a notice period of 30 days. The premium paid by you will be returned on a pro-rata basis or 25% of the annual premium, whichever is higher will be retained. Any cancellation request sent after 30 days of commencement of the policy will be refunded on a pro-rata basis.
user
What is salvage and what happens to it

assistant
Salvage refers to discarded parts that are damaged beyond repair and need to be replaced. If these parts have no economic value (broken glass, torn plastic, rubber parts), they are thrown away. However, parts like doors, panels, petrol tanks, front forks, etc. do have a residual commercial value. To avoid recycling of such parts that may be repaired and sold as new, these need to be destroyed to prevent malpractices by unethical workshops.
user
What is the maximum value for which the Card can be used

assistant
There is no limit imposed on the usage of ForexPlus Card. Customer's can withdraw/utilise any amount, upto the value loaded on ForexPlus card at any ATM/POS. However, there are some ATMs service providers which have put in per day / per transaction limit towards cash dispense which cannot be changed by the Bank. In such cases the cardholder might need to do multiple transactions if he wants to withdraw any amount higher than that allowed in one transaction.
user
How does Verified by Visa/ MasterCard SecureCode work

assistant
Verified by Visa/ MasterCard SecureCode provides you with a Password/ SecureCode that protects your online transactions, just like the way you use your PIN at an ATM. All you need to do is follow the simple steps: Select the goods and services you want from the Verified by Visa (VBV) / SecureCode merchant site and proceed to the payment page. Enter your HDFC Bank Debit/ Credit Card number and the online store will connect with HDFC Bank to check whether your Card is secured with Verified by Visa/ MasterCard SecureCode. HDFC Bank initiates a Verified by Visa/ MasterCard SecureCode pop-up window on your computer screen that includes your Personal Assurance Message (PAM) or Personal Greeting message. Look for and confirm your PAM/ Personal Greeting then enter your password. HDFC Bank will then confirm your identity to the merchant. Your payment is authorized and your order is placed. View more
user
Must I open Regular Current account in each location where I have my company office

assistant
No. As a Regular Current account holder you have the advantage of single account, multi-location banking.
user
Who can purchase ForexPlus Platinum Card

assistant
ForexPlus Platinum card can only be used for making payments outside India except for Nepal & Bhutan. Whenever the cardholder is using his card he must be present at the place of transaction & need to sign the chargeslips. Thus, we issue ForexPlus Chip card to customers travelling abroad basis valid documentation proof.
user
What is the requirement to avail of the InvestTrack facility

assistant
You need to have an existing Investment Services Account (ISA) or you need to open an ISA, without which you will not be registered under InvestTrack
user
Who can purchase ForexPlus Card

assistant
ForexPlus card can only be used for making payments outside India except for Nepal & Bhutan. Whenever the cardholder is using his card he must be present at the place of transaction & need to sign the chargeslips. Thus, we issue ForexPlus card to customers travelling abroad basis valid documentation proof.
user
Is there a usage limit

assistant
No upper limit for usage limit on Point of Sale transactions. Usage restricted to the available balance in card.
user
Is there an age limit on the property for it to be insured

assistant
No there is no age limit to buy a home insurance policy.
user
What are the plans available under this policy

assistant
You can insure yourself for Rs. 3 Lakhs, Rs. 4 Lakhs or Rs. 5 Lakhs. You can choose from any of the four plans mentioned below: 1 Adult 2 Adults 2 Adults and 1 Child 2 Adults and 2 Children The policy offers the option to cover on an individual sum insured basis or a family floater basis. View more
user
How will HDFC Bank sell the silver

assistant
Initially, HDFC Bank will sell the silver through its branches.
user
Can I reload my Card while I am abroad

assistant
You can reload the Card through a person appointed by you. The authorized person can reload the card by visiting any of the HDFC Bank branch.
user
Will my accident policy cover me even if I am out of the country

assistant
Yes the accident policy will cover you even if you are out of the country. The sum insured will be paid to you in Indian Rupees in case of a claim i.e. the claim will be paid out in India only.
user
What is the HDFC Bank Apollo Medical Benefits Card

assistant
It is an electronic Prepaid Card issued to corporate organizations for offering medical allowance/reimbursement to their employees.
user
What do you mean by exclusions under the Revive Policy for Personal Accident

assistant
Exclusions are situations or conditions where in HDFC ERGO is not liable to pay the benefits to the insured person in the event of an accident.
user
How can I avail exemption from TDS on interest earned on Fixed Deposits

assistant
To avail exemption from TDS on interest earned on Fixed Deposits, please submit a completed Form 15H (for Senior citizens) or Form 15G (for Regular customers) at any nearest HDFC Bank Branch (Form available on the website).
user
Do I need to have HDFC Bank account to purchase the HDFC Bank ForexPlus Platinum card

assistant
No, you don't need to have an account with HDFC Bank to purchase the ForexPlus Chip card. You can just walk into any of our HDFC bank branches in India and purchase it over the counter on submission of relevant KYC documents.
user
What are the premium paying frequencies that are available under this policy

assistant
The premium payment frequencies under this plan are Annual, Half yearly, Quarterly and Monthly or Single
user
Why is HDFC Life C2P+ Extra Life Cover important

assistant
C2P Plus Extra Life Option, provides double the benefit in case of death due to accident.
user
Can a non Traveller purchase ForexPlus Chip Card

assistant
No, ForexPlus Chip Card can only be issued to Travellers. ForexPlus Card is valid for making payments in countries other than India, Nepal & Bhutan. Whenever the cardholder is using his card he must be present at the place of transaction & need to sign the chargeslips. If the cardholder is a non - traveller he can not be present at the time of transaction processing, hence ForexPlus Chip Card can not be issued to a Non- traveller.
user
How do I convert my existing portfolio of Mutual Fund units to an Online Mutual Fund portfolio

assistant
Currently, this facility is not available.
user
What do I receive on Maturity

assistant
You will receive the Fund Value on maturity as a lump sum amount or you can choose to receive the same over a period of 5 years through Settlement Option.
user
What is the HDFC Bank Contactless MulticurrencyForexPlus card

assistant
HDFC Bank Contactless Multicurrency ForexPluscard is an embedded chip based prepaid forex card introduced in partnership with VISA/MasterCard International. It is the first card to offer you the option of carrying upto 23 currencies simultaneously in a single card in a convenient and secure way. This card gives you the freedom to shop anywhere in the world and provides access to the currency of your destination at competitive market rates. It can be used at all VISA/MasterCard affiliated ATMs and merchant establishments worldwide. This card cannot be used for payments in India, Nepal or Bhutan.
user
Will sum assured be used to calculate any benefits

assistant
Yes, guaranteed additions and vesting addition is a percentage of this sum assured on vesting
user
What are the additional servicing charges

assistant
Rs. 250 per request on. Premium collection related services such as cheque pick-up/premium payment via outstation cheques/drop-box deposit. Cheque bounce/cancellation of cheque. Request for duplicate documents such as duplicate premium receipt, duplicate policy document. Cancellation/failure of ECS/SI due to an error at client’s end or fresh request of ECS / SI mandate initiated by client. Premiums paid via credit card, the company may charge up to 2% of installment premium depending on the credit card used
user
What are the charges applicable for this plan

assistant
HDFC Life Click 2 Invest – ULIP offers a minimal charge structure as stated below: Premium Allocation Charge: Nil Policy Administration Charge: Nil Discontinuance Charge: Nil Fund Management Charge: 1.35% p.a. of the fund value, charged daily Mortality Charge: The amount of the charge taken each month depends on your age and level of cover In addition, only if you request for partial withdrawal, fund switch and premium redirection a charge of Rs 250 per request or a reduced charge of Rs 25 per request (if executed through the company’s web portal) will be charged. First 4 partial withdrawals, 4 fund switches and 4 premium redirections in a policy year are free.
user
How will I receive the redemption amount

assistant
You can receive redemption amounts through a Direct Credit in your Savings Bank Account mentioned in Investment Services Account opening.
user
How do I know if an ATM will accept my Multicurrency Card

assistant
Look out for the VISA logo.
user
I'm not a traveller, can I still benefit from the ForexPlus Chip Card

assistant
The ForexPlus Chip Card is only for travellers, and cannot be issued to non-travellers
user
Do I need to enter ‘#’ after keying in my Card number/ Card expiry date/ CVV number

assistant
Please listen to the recorded message and follow the instructions while entering your card details.
user
When does the plan acquire Guaranteed Surrender value

assistant
The policy will acquire a Guaranteed Surrender Value (GSV) provided 2 full years’ premium has been paid for premium payment term of 8 years and 3 full years’ premium have been paid for premium payment term of 10 and 12 years.
user
Is there any co-payment applied on this policy

assistant
All person(s) named covered under the policy above the age of 80 years (age last birthday) shall bear a co-pay of 10% for each and every claim.
user
Can I use this account for regular cheque/ cash deposits & withdrawals

assistant
Yes, you can use it as a regular account for typical banking transactions.
user
What is cumulative bonus

assistant
Cumulative bonus is an increase in the sum insured by a specified percentage of every claim free year subject to a certain maximum, provided that the policy is renewed without any break. Under the Health Suraksha policy, you can avail a 5% cumulative bonus for every claim free year upto 50% of SI..
user
What is the maximum tenure to repay the Loan Against Property

assistant
A Loan Against Rent Receivables can be sanctioned for a minimum tenure of 12 months and a maximum tenure of 108 months. This however depends on the balance lease period and other parameters.
user
Do I have an option to pay a skipped/ missed EMI for Pre-owned Car Loans

assistant
Yes, you can pay your missed EMI online. You need to provide your HDFC Bank Loan details, confirm payment towards HDFC Bank Loan account post which you will receive an online transaction confirmation and a Transaction Reference Number. The link for making HDFC Bank overdue loan repayment online is given below. https://www.billdesk.com/pgidsk/pgmerc/hdfcemi/index.jsp .
user
When can we open pension accounts

assistant
You can open pension account 6 months prior to your date of retirement.
user
Where can I use my EasyShop Platinum Debit Card

assistant
Just look for the Visa logo when shopping. If you'd like to use an ATM, it should have the Visa or PLUS logo. And remember, you can use your EasyShop Platinum Debit Card at all HDFC Bank ATMs just like a normal card.
user
What happens in case of me wanting to surrender my policy

assistant
On request for surrender from you, the risk coverage will cease with immediate effect.If you surrender before the end of the 5 years from commencement of the policy, Your fund value (as on date of surrender) will be moved to the ‘Discontinued Policy Fund’ and will earn a minimum guaranteed return as specified by IRDA. The minimum guaranteed interest rate applicable to the ‘Discontinued Policy Fund’ shall be 4% p.a. Such rate may be changed in the future if the IRDA revises the minimum rate for discontinued policies. A fund management charge of 0.50% p.a. will be levied on the ‘Discontinued Policy Fund’ Your fund value as held in the ‘Discontinued Policy Fund’ will be payable to you at end of the 5th policy year In case of the death of the life assured or policyholder, before the payment of the surrender benefit, the amount in the Discontinued Policy Fund will be paid out immediately. If you surrender your policy after completion of 5 years from commencement of the policy, your fund value will be paid to you. On surrender, no additional charges will be levied.Once any surrender payment has been made the policy terminates and no further benefits are payable.
user
What is the minimum/maximum age at entry/maturity

assistant
Eligibility Criteria Minimum Maximum Age at Entry Age (years) 30 days * 45 Age at Maturity (years) 18 70 All ages mentioned above are age last birthday. * The minimum age at maturity should be 18 years.
user
What are the benefits of having a Current/Saving Account for my Loan to Professionals

assistant
You get preferred Processing Fee, priority processing and simpler documentation if you have a Current/Saving Account with HDFC Bank. This is taken into account at the time of disbursal of the loan. You can pay through Standing Instructions to debit your HDFC Bank account with the EMI amount.
user
How can I get an International Debit Card with my Basic Savings Bank Deposit Account - Farmers

assistant
You can get an International Debit Card only on request at the branch @ Rs. 100 p.a. (plus applicable taxes) for each applicant.
user
What steps should I take to ensure that my VBV / MSC Password is strong and difficult to guess

assistant
Avoid using a password that is easy to guess, also avoid using a password that you have already used elsewhere. Password should be something that is easy for you to remember but difficult for anyone else to guess. Never share your password with others. You may even choose to change your password periodically.It is your responsibility to protect your VBV / MSC Password.
user
When does the plan acquire Guaranteed Surrender value

assistant
The plan will acquire a Guaranteed Surrender Value provided 2 full years' premium has been paid for a premium paying term of 7 years 3 full years' premium has been paid for a premium paying term of 10 years
user
What are the permissible Debits from an RFC Domestic Account

assistant
The funds in a Resident Foreign Currency Domestic Account opened or held or maintained shall be free from all restrictions regarding utilization of foreign currency balances, including any restriction on investment in any form, by whatever name called, outside India.
user
If I have a query, do I need to visit the branch

assistant
Simply message ‘SMARTUP’ to 5676712 or send us a mail at [email protected] and our Relationship Manager will promptly get back to you & answer all your queries.
user
Which documents are to be submitted with respect to the failed/ disputed transaction

assistant
The Debit Cardholder must submit the following documents along with the dully filled Cardholder Dispute Form (CDF). Transaction typeDocuments to attached Transaction declined but funds are debited from the account Void charge-slip OR email/letter from merchant confirming transaction not completed Amount debited but payment made through an alternate mode Proof of payment by alternate mode Excess amount debited Proof of actual amount authorized/agreed with the merchant Transaction cancelled but refund from merchant not credited / Damaged goods/ Quality of the product or services is not as agreed Cancellation confirmation from the merchant/ refund confirmation It is strongly recommended to check if the amount has already been credited /adjusted into your e-wallet / subscriber account in case of ecommerce transactions.
user
Am I eligible for SmartDraft

assistant
Yes you are eligible for SmartDraft, if your salary account with us has regular salary credits and your company is on our approved list for overdraft facility. Also, your minimum net monthly income must be Rs. 15,000.
user
What is the maximum value for which the Card can be used

assistant
There is no limit imposed on the usage of Platinum Multicurrency card. Customer's can withdraw/utilise any amount, upto the value loaded on Platinum Multicurrency card at any ATM/POS. However, there are some ATMs service providers which have put in per day / per transaction limit towards cash dispense which cannot be changed by the Bank. In such cases the cardholder might need to do multiple transactions if he wants to withdraw any amount higher than that allowed in one transaction.
user
How much cash can I deposit per month in my home branch, without being charged

assistant
The free cash deposit limit at your home branch depends on the AMB you have maintained during the transaction month. This free limit is calculated as 10 times the actual AMB maintained during the transaction month or 50 transactions per month, whichever is less. In case you make more than 50 transactions or your cash deposits are more than 10 times your AMB at your home branch, you will have to pay a charge of Rs. 3 per Rs. 1,000, subject to a minimum of Rs. 50 (excluding taxes). If I maintainI get Monthly Free If I utilizeI am Charged Average Monthly Balance (AMB) in Rs. Home Location Cash Deposit in Rs. (Subject to maximum of 50 transactions) Actual Home Location Cash Deposit in Rs. Rs. (excluding 12.36% Service Tax & Education Cess) 50,000 5,00,000 7,50,000 1,750 (750 + 1000**) 75,000 7,50,000 11,00,000 1,050 1,00,000 10,00,000 9,50,000 Nil 2,21,103* 22,11,000* 20,00,000 Nil 3,00,000 30,00,000 37,00,000 2,100 5,00,000 50,00,000 45,00,000 Nil 10,00,000 1,00,00,000 60,00,000 Nil *The Home Location Cash Deposit Free limit is rounded off to the nearest thousand ** AMB non-maintenance charges View more
user
Can I transfer my Current Account from one branch to another

assistant
Yes, Current Accounts can be transferred from one branch to another. However, there are certain restrictions. Please visit your nearest branch for details.
user
How close does the ‘tap/ wave’ have to be to the reader

assistant
You need to touch the reader with the card or bring it close to the terminal screens (within 4 cms)
user
If I have a home insurance policy with two different companies, will I benefit from both

assistant
If you have a policy with two insurance companies, at the time of the claim both insurance companies will pay on a proportionate basis.
user
What are the documents required for opening a Current Account of Limited Liability Partnership

assistant
Following documents are required for opening a Current Account of Limited Liability Partnership: Incorporation Document, Limited Liability Partnership Agreement Certificate of Incorporation List of all existing Designated Partners of LLP along with Designated Partner Identification Number (DPIN) issued by the Central Government Resolution passed at the meeting of Designated Partners for the particular relationship, which the LLP plans to have with the bank KYC of Designated Partners/Authorised Signatories View more
user
How can I avail of Global Customer Assistance Services (GCAS) for my Multicurrency Card

assistant
You can call the VISA call centre numbers to avail VISA’s Global Customer Assistance Services. You can find a countrywise list of GCAS numbers at http://www.visa-asia.com/ap/Subscription/gcas.jsp
user
Can I do any free switch or premium redirection under the plan

assistant
Yes. You get 4 Free Fund Switch / Premium Redirection in a given policy year to create your own investment strategy. Please refer to product brochure for more details and/or consult Relationship Manager.
user
How long will it take to process the loan

assistant
The loan gets processed within 48 hours of completing documentation.
user
If I made an application through ASBA and money in my Savings Account is blocked, will I get interest for that period

assistant
Yes, interest will be payable on the blocked amount as per RBI guidelines.
user
Who can avail of HDFC Bank Pre-owned Car Loans

assistant
We offer Pre-owned Car Loans to the following: 1. Salaried individuals in the age group of 21 to 60 years (at the end of the tenure) 2. Self-employed individuals in the age group of 21 to 65 years (at the end of the tenure) 3. Partnership Firms 4. Public & Private Ltd. Companies 5. HUFs and Trusts Learn how to get an HDFC Bank Pre-owned Car Loans.
user
What information do I need to provide when using the RTGS funds transfer service

assistant
When using RTGS Funds Transfers, there are a few essential details to provide: Amount to be remitted Account number from where the funds will be debited Name of the beneficiary bank, and the name of the beneficiary customer Account number of the beneficiary customer Sender to receiver information, if there is one The IFSC code of the receiving branch View more
user
Can I use my Debit Card to pay online

assistant
Currently your Debit Card can be used to make purchases from online merchants who have the Verified by Visa/ MasterCard SecureCode certification displayed on their web site. Learn more about using your Debit card for making online purchases here.
user
Can I do a partial withdraw from my fund

assistant
You can withdraw money from your funds to meet any future financial emergencies. Lump sum partial withdrawals can be made from your funds after 5 complete policy years, provided the Life Assured is at least 18 years of age. Get 4 Free Partial Withdrawals in a policy year. Please refer to product brochure for more details and/or consult Relationship Manager.
user
Can I cover my family members in this policy

assistant
You can cover your family members as given below in a single Policy on Individual Sum Insured basis. Brother, Sister, Grand Son, Grand Daughter, Daughter in Law, Son in Law, Nephew, Niece, Grand Mother and Grand Father.
user
What is PDC

assistant
PDC stands for Post dated cheques. PDCs are collected for repayment of EMIs.
user
How do I repay my Business Loan

assistant
You pay the loan in equal monthly instalments (EMIs). The loan will be paid through post-dated cheques. You can also pay through Electronic Clearing System (ECS ) or a standing instruction to debit your HDFC Bank account with the EMI amount
user
What is meant by Day Care Procedures

assistant
Day Care Procedures are the medical procedures/surgeries wherein the person does not need to be hospitalised for more than 24 hours due to technological advancement.
user
What is a service dispute

assistant
Following transactions are categorized as service dispute. Transaction declined but funds are debited from the account Amount debited but payment made through an alternate mode Excess amount debited Transaction cancelled but refund from merchant not credited Dual Debits /Duplicate debits for the same merchant, amount, date and time Damaged goods/ Quality of the product or services is not as agreed.
user
Will the Rs.750 discount voucher be applicable only on booking done on jetairways.com

assistant
Yes, the Rs.750 discount voucher can be used only for online booking of a RETURN FLIGHT on Jet Airways flights through Jet Airways websites only. This discount is against the base fare.
user
What if I Already Earn Rewards with My Card

assistant
If you register a reward card that already earns miles, points, or cash back, the rewards that you earn via Thanks Again will be awarded in addition to the rewards that you already may earn.
user
I am an NRI residing outside India. How do I get myself KYC Compliant

assistant
The soft copy of these KYC forms will be made available on the website of all mutual funds, AMFI and Central Depository Services (India) Limited (CDSL). You may also approach your distributor for a form. The same duly completed along with the necessary attested documents can be submitted at the PoS or mailed to your representative or distributor who can complete the KYC formalities for you.
user
What is meant by Network Hospitals

assistant
These are hospitals that form part of the company's network (part of the company's tie-up list). For a complete list of network hospitals, log on to our website www.hdfcergo.com
user
How many nominees can be added to a single locker

assistant
A nomination can be made in favour of only one individual.
user
What if I have already obtained a MIN

assistant
Scenario 1 If the MIN was obtained by submitting your PAN, the MIN Acknowledgement can be enclosed along with the Investment Application Form(s)/Transaction Slip(s) while investing for the first time in a Mutual Fund, as the PAN number will be stated on the said acknowledgement. Scenario 2 If the MIN was obtained without submitting your PAN but with other proof of identity documents, you need to carry a copy of your PAN card, and your original PAN card, for submission at the PoS. For such cases, CVL will send out a communication to you requesting you to submit your PAN for KYC compliance.
user
Whom should I contact if my card is lost or stolen

assistant
Immediately report the loss of your HDFC Bank ForexPlus Card by calling HDFC Bank PhoneBanking. You will not be liable for transactions on your Card Account (if any) from the moment your report is registered with the bank. Alternately you can hotlist the card with the help of Prepaid NetBanking facility.
user
What should I share while calling TIL to identify myself

assistant
Presently we do not have Tele service. You are requested to write to us for any query, request or complain to [email protected]
user
On which mobile number will I receive the OTP

assistant
OTP will be sent to the registered mobile number (updated in Credit card system).
user
What should I do if my Debit Card is not working

assistant
If there is a technical problem because of which your card is not working, we request you to contact us on our Phone Banking center or branch and hotlist/block the said card. Please make a request to issue a new card for your account which will be free of cost and should be delivered to you in 7 working days time once issued. For more details on PhoneBanking numbers and their timings, click here. For a comprehensive list of branches, click here. View more
user
So how do I get an HDFC Bank Car Loan

assistant
To get an HDFC Bank New Car Loan, just fill the Online Application Form or Leave your Number and our representative will get in touch with you shortly. Or you can also Call us or Visit our branch. View more
user
If I have registered two email IDs, on which email ID will I receive the IVR Password

assistant
If there are 2 email IDs updated in our system, IVR Password will be sent to both email IDs. However, only one of them is required for validation during registration / password reset.
user
Does the Travel Insurance policy cover pre-existing diseases

assistant
This policy does not cover pre-existing diseases. A pre-existing illness is one the insured is suffering from before buying the policy.
user
How much loan amount can be availed at a time

assistant
Loan value starts from Rs.50000 onwards depending on the amount of Gold brought. Loans less than Rs 50000/- also available for rural markets.
user
I am unable to transact online as my card is de-registered status, how do I re-register my card

assistant
You have to login to NetSafe on the HDFC bank website using your login id & Verified by Visa/ MasterCard SecureCode password. Once you login to Netsafe click on reregister cards, enter your date of birth and CVV2 and post that the card will be reregistered. You can now use the card for online transaction.
user
Where I can use the card

assistant
HDFC Bank Apollo Medical Benefits Card can be used at medical outlets, pharmacies, hospitals, diagnostic centres, dental and laboratories displaying VISA logo.
user
Are there any transactions for which this Card should not be used

assistant
Yes, your ForexPlus card should not be used towards temporary charge blocks - e.g. paying deposits at hotels, hiring of cars etc. Incase you have paid these deposits using ForexPlus card and the hotel/car rental agency etc. settles the transaction for an amount lesser than the amount blocked or you make final payment through any different mode, the balance amount will get credited into your account only after 30 days from the transaction date. Note: the Bank reserves the right to charge the Card holder for any unauthorized amounts.
user
Can my Recurring Deposit be opened in joint names

assistant
Yes, you can open a Recurring Deposit in a joint name.
user
What are the most important guidelines post disbursements for New Car Loans

assistant
Registration Certificate-Important advise HDFC Bank is in no way responsible for the delivery of the Registration Certificate. The Borrower shall submit the certified true copy of the Registration Certificate relevant to the vehicle for which the loan has been taken.The registration certificate has to be submitted within 60 days of having taken delivery of the vehicle or 150 days from the date of disbursal of the loan whichever is earlier.The Borrower is also required to submit copy of the Insurance policy as well as Invoice to the bank,within this period. Vehicle Delivery The role of HDFC Bank is to be a finance provider to the borrower and hence the Bank is not responsible for delay, non-delivery or any defect, damage in quality and workmanship of the Vehicle. The Bank is also not liable or responsible in case of defect or dispute of any nature in the title (even if the vehicle is found to be a stolen Vehicle) or ownership of the Vehicle. Loan cancellation In case of loan cancellation requested by the Borrower, in the event of non delivery of the vehicle,cancellation charges as well as interest charges till the time the refund of the loan is received from the dealer, will have to borne by the Borrower. Interstate NOCs In the event of a Borrower requiring a NOC for purpose of interstate registration,in the event of a transfer of employment or any other reason, fees of Rs 500 along with a refundable Fixed Deposit of Rs 5000 will be charged.It will be the borrower's responsibility to provide the transferred Registration certificate to the bank. We advise our customers to only deal with the Bank empanelled Direct sales associates.The Bank shall take no responsibility for any transactions undertaken by the borrower with any unempaneled direct sales associates,who may claim association with the Bank. It is also advised,that the customers should refrain from any dealings in cash with the Bank's Direct Sales associates .Borrowers should also not make any payments in cash/bearer cheque or kind in connection with the loan,to the executive,dealing with the borrower for purpose of the loan. View more
user
Can I apply before confirmed admission

assistant
Yes you can apply before securing an admission.
user
I have renewed my passport with new number. Do I need to update my new Passport number in my ForexPlus Card

assistant
Yes, We request you to get in touch with nearby branch along with original & copy of your passport to get the new passport number updated in the bank's records. Passport number is key validation criteria to check caller authenticity when you contact our 24 x 7 PhoneBanking service, hence it is recommended to update Passport number at the earliest.
user
What is the discounted Premium on higher Sum Assured

assistant
There would be rebates in the form of lower premium rates for incremental Sum Insured over & above Rs. 10,00,000.
user
What is the authenticity proof

assistant
The gold bar is packed in tamper-proof certicard packs that are see through at the manufacturing stage itself to prevent any damage / theft during transit. Moreover, the gold bars sold by the Bank come with an Assay Certification indicating the highest quality of gold at 99.99% purity as per international standards.
user
Is employment confirmation mandatory for me to open a Basic Savings Bank Deposit Account - Salary

assistant
To ensure that you are an employee of the company a confirmation of employment is necessary.
user
How do I obtain a duplicate NOC/Form 35 for a vehicle loan that has been closed and fully repaid

assistant
You may obtain a duplicate NOC/Form 35 for your vehicle by visiting any of our the Retail Loan Service Center and submit the following documents: Request form for Duplicate NOC/Form 35. Self attested copy of the Registration Certificate book, duly self attested by you, along with the Original Registration Certificate book for validation. Applicable fee of Rs. 500/- vide a cheque/payorder/demand draft favouring HDFC Bank Ltd Loan Account No. << >>. In case a bearer submits the request on your behalf, a bearer authorisation along with KYC documents(self attested copy and original for validation) of the bearer,i.e. Identity and Signature Proof like PAN Card, Aadhar Card, Driving License or Passport Copy will also need to be provided. Please note that the Loan Closure NOC/Form 35 will not be issued if any of the following conditions apply: Copy of RC Book is not submitted. The same vehicle is encumbered to the Bank for any other loan facility. Any notice from a competent authority restraining the Bank from release of hypothecation. If there are any existing over dues, direct or otherwise, in your name. View more
user
Why should I buy HDFC Life Health Assure Plan

assistant
HDFC Life Health Assure Plan provides reimbursement for unforeseen medical expenses and it comes with following unique features: Premium guarantee for three years i.e. premium does not change even after a claim has been made. If there is no claim under the policy , then your cover will be doubled after 2 claim-free years under multiplier benefit Plan offers Guaranteed Lifetime Renewability subject to prevailing premium rates
user
What happens if premiums are not paid

assistant
If you have not paid your premium by the expiry of the grace period, you will have following options: to revive the Policy within a period of 2 years from the date of discontinuance, or to completely withdraw from the Policy without any risk cover, or to convert the policy into paid-up policy (available on discontinuance after completion of the 5 policy years) If you do not communicate to us on the above options, the following treatment will be applicable Discontinuance before completion of 5 years from commencement of the policy: Fund Value less applicable charges will be moved to ‘Discontinued Policy Fund (DPF)’.The proceeds from DPF will be paid out upon the completion of the lock-in period. Discontinuance on and after completion of the 5 years from commencement of the policy : Fund Value will be paid out to you. You have the option to revive a discontinued policy within two consecutive years from the date of discontinuance of the policy, subject to payment of all due & unpaid premiums and our underwriting policy
user
How to change existing fixed deposit account tenure

assistant
We regret to inform you that tenure selected for the fixed deposit account cannot be changed once the account is opened. In this case we suggest that you can close your existing fixed deposit account and open a new account with a desired tenure.
user
How do I renew my policy

assistant
We will send you renewal reminders. The number of days advance reminder depends upon the pay plan opted for.Payplansbreakup : Cheque-45daysCredit Card – 60 days
user
Is there any eligibility criterion to purchase this the Critical Illness policy

assistant
A Critical Illness policy covers individuals in the age group of 5 years to 45 years. Children between 5 years and 18 years will be covered only when both the parents are also insured under the policy.
user
How do I update my PAN number

assistant
We request you to follow either of the following procedure mentioned below to update you PAN number: 1) Request through branch: Step 1) Submit a written request specifying your updated PAN number Step 2) Give a self-attested photocopy of your PAN card. (carry originals for verification) 2) Request through Netbanking: We are glad to inform you that the PAN can be updated online from your NetBanking. Please follow the below steps to update your PAN online : Log in to NetBanking with your Customer Identification Number and NetBanking Password (IPIN) Click on 'Contact details' on the top right hand corner & Select Edit Pan number / Click on 'Add/Update PAN number' on the Accounts tabs Update your 10 digit PAN Click on Confirm Note :1. The submitted PAN will be updated within 5 working days, post validation of the PAN with the income tax records. 2. In case of any mismatch of the submitted PAN with Income Tax records, the updation request will be rejected and customer will be intimated. 3. In case of any reject, the customer will need to visit the nearest branch with copy of the PAN card for updation on Bank records. Please note in some cases of difference in name on PAN Card, the customer may be asked to submit additional documents. 4. In the absence of PAN detail on Bank records, the interest earned on Fixed Deposits will be subject to penal TDS at 20% (if applicable) View more
user
How much time will it take to change the mode of repayment/ account for your loan

assistant
It will take 25 working days to activate the revised instructions. In case your next instalment falls due prior to the said period, an instruction already lodged with us will be presented for payment.
user
Is this plan only available online

assistant
No, this plan is available on both Online and Offline platforms
user
Which are the various channels through which I can trade or invest

assistant
You can trade through multiple channels i.e. Online trading, Trade on Mobile, Low Bandwidth Sites (LITS), Call ‘N Trade.
user
What are the conditions on revival

assistant
All the outstanding premiums and interest on the outstanding premiums and applicable taxes. Charge of Rs 250 shall be levied for processing the revival. The revival period shall be of two years as specified by the current regulations.
user
What is the HDFC Life Assured Pension Plan

assistant
The Assured Pension Plan is a Unit Linked Pension Plan recently launched by HDFC Life. This plan aims to help you plan for a steady income source for retirement. You can choose from a variety of Premium paying & policy term options as per your comfort and plan your retirement. HDFC Life APP provides you the benefit of equity participation with the comfort of a capital guarantee. To boost your fund value, you also have the pension multipliers that are added to your fund post 11th year.