protocolSection identificationModule nctId: NCT06329427, orgStudyIdInfo id: IRB00098063, briefTitle: Dragon Ambient eXperience (DAX) Copilot Evaluation, acronym: DAX, statusModule overallStatus: COMPLETED, startDateStruct date: 2023-06-19, primaryCompletionDateStruct date: 2023-12-15, completionDateStruct date: 2023-12-15, studyFirstPostDateStruct date: 2024-03-26, lastUpdatePostDateStruct date: 2024-03-29, sponsorCollaboratorsModule leadSponsor name: Wake Forest University Health Sciences, class: OTHER, collaborators name: Hieu Nguyen, MS - Biostatician, collaborators name: McKenzie Isreal, MPH - project manager, collaborators name: Casey Stephens, MPH - Health services researcher, descriptionModule briefSummary: AI solutions like, Dragon Ambient eXperience (DAX) Copilot (Nuance/Microsoft), hold the potential to significantly enhance provider and patient interactions and alleviate pain points that contribute to burn out. Atrium Health was the first healthcare system in the world to pilot Nuance's DAX Copilot intelligence (AI) enabled scribe software, which synthesizes a draft clinic note by "listening" to the conversation between a provider and patient. After 180 days of use by primary care clinicians and advanced practice providers (APPs), along with a control group, the investigators assess provider satisfaction, patient experience, and provider efficiency through qualitative and quantitative methods., conditionsModule conditions: Automated Clinical Documentation, designModule studyType: INTERVENTIONAL, phases: NA, designInfo allocation: NON_RANDOMIZED, interventionModel: PARALLEL, primaryPurpose: HEALTH_SERVICES_RESEARCH, maskingInfo masking: NONE, enrollmentInfo count: 238, type: ACTUAL, armsInterventionsModule interventions name: Dragon Ambient eXperience (DAX) Copilot, outcomesModule primaryOutcomes measure: Total EHR time, primaryOutcomes measure: Work outside of work, primaryOutcomes measure: Time on encounter note documentation, primaryOutcomes measure: Completed appointment rate, primaryOutcomes measure: Same day closure rate, primaryOutcomes measure: Note length, primaryOutcomes measure: Gross revenue per visit, primaryOutcomes measure: wRVU per visit, secondaryOutcomes measure: Provider satisfaction, secondaryOutcomes measure: Provider interview, secondaryOutcomes measure: Patient satisfaction, eligibilityModule sex: ALL, minimumAge: 18 Years, stdAges: ADULT, stdAges: OLDER_ADULT, contactsLocationsModule locations facility: Atrium Health Navicent, city: Macon, state: Georgia, zip: 31201, country: United States, geoPoint lat: 32.84069, lon: -83.6324, locations facility: Atrium Health Floyd, city: Rome, state: Georgia, zip: 30165, country: United States, geoPoint lat: 34.25704, lon: -85.16467, locations facility: Atrium Health, city: Charlotte, state: North Carolina, zip: 28203, country: United States, geoPoint lat: 35.22709, lon: -80.84313, locations facility: Scotland Health Care System, city: Laurinburg, state: North Carolina, zip: 28352, country: United States, geoPoint lat: 34.77405, lon: -79.46282, locations facility: Atrium Health Wake Forest Baptist, city: Winston-Salem, state: North Carolina, zip: 27157, country: United States, geoPoint lat: 36.09986, lon: -80.24422, hasResults: False