protocolSection identificationModule nctId: NCT06304831, orgStudyIdInfo id: SwissTI, briefTitle: Use of Facility Ratings to Improve Satisfaction With Heath Care for Children, statusModule overallStatus: RECRUITING, startDateStruct date: 2024-03-11, primaryCompletionDateStruct date: 2024-06-14, completionDateStruct date: 2024-09-06, studyFirstPostDateStruct date: 2024-03-12, lastUpdatePostDateStruct date: 2024-04-11, sponsorCollaboratorsModule leadSponsor name: Swiss Tropical & Public Health Institute, class: OTHER, collaborators name: Lao Tropical and Public Health Institute, descriptionModule briefSummary: Despite increasing options for public and private health care providers in Laos, choosing a high-quality health provider or a facility is difficult because timely and reliable information about providers is not readily available. People rely on social networks or previous experiences to select providers. However, in Laos, only 28% describe their recent visit to a health care provider as high-quality suggesting that while there are increasing options for care, people may need support to find providers that meet their quality needs. Rapid adoption of mobile phones in Laos, particularly in urban areas, offer opportunities to enhance people's access to timely quality information about health care providers. The study team will use mobile phones to collect and disseminate quality information about providers - known to be valued by Laotians - to improve their access to quality care as well as their overall satisfaction with care., conditionsModule conditions: Quality of Health Care, designModule studyType: INTERVENTIONAL, phases: NA, designInfo allocation: RANDOMIZED, interventionModel: SINGLE_GROUP, interventionModelDescription: This study consists of a randomized controlled experiment involving 660 mothers with children less than 2 years old. Participants will be randomly assigned to one of two groups: 1) a control group that will not receive any information about providers and 2) an intervention group that will receive biweekly updates about quality ratings based on reviews collected from mothers of young children in the study areas. The unit of randomization will be the individual participant. A simple random number draw generated by the ODK package installed on the tablets will be used to assign participants to treatment and control with equal probability., primaryPurpose: OTHER, maskingInfo masking: NONE, enrollmentInfo count: 660, type: ESTIMATED, armsInterventionsModule interventions name: Quality ratings of health care providers for children, outcomesModule primaryOutcomes measure: Proportion of mothers that change their preferred health care providers for children for non-urgent care, secondaryOutcomes measure: Proportion of mothers satisfied with health care for their children of their most recent visit, secondaryOutcomes measure: Number and type of health care providers used in the past 3 months, secondaryOutcomes measure: Proportion of mothers that change their most recently visited health care providers for children, secondaryOutcomes measure: Proportion of mothers choosing the preferred facility for non-urgent care because of online or digital information sources, secondaryOutcomes measure: Proportion of mothers that change their preferred health care providers for children for urgent care, secondaryOutcomes measure: Proportion of mothers confident they can identify the best place for getting care for sick children, eligibilityModule sex: FEMALE, minimumAge: 18 Years, stdAges: ADULT, stdAges: OLDER_ADULT, contactsLocationsModule locations facility: Lao Tropical and Public Health Institute, status: RECRUITING, city: Vientiane, state: Vientiane Capital, country: Lao People's Democratic Republic, contacts name: Dr Somphou Sayasane, PhD, role: CONTACT, phone: +856 20 55 679 60, email: somphou.sayasone@gmail.com, geoPoint lat: 17.96667, lon: 102.6, hasResults: False