protocolSection identificationModule nctId: NCT06280170, orgStudyIdInfo id: ST11480, briefTitle: AI to Support Mental Health Case Management Providers, statusModule overallStatus: ENROLLING_BY_INVITATION, startDateStruct date: 2024-02-19, primaryCompletionDateStruct date: 2025-06-30, completionDateStruct date: 2025-12-31, studyFirstPostDateStruct date: 2024-02-28, lastUpdatePostDateStruct date: 2024-02-28, sponsorCollaboratorsModule leadSponsor name: Eleos Health, class: INDUSTRY, collaborators name: Centerstone Research Institute, descriptionModule briefSummary: The goal of this clinical trial is to assess the effectiveness of an artificial intelligence (AI) platform for case managers in a nonprofit health system specializing in mental health and substance use disorder. The main questions it aims to answer are:1. Is the AI platform acceptable and feasible for case managers?2. Does the AI platform improve providers' productivity and reported interventions? Participants will be approximately 30 case managers and their 250 adult clients receiving case management services. Researchers will compare the provider productivity and work satisfaction prior to the implementation of the AI platform to following its implementation., conditionsModule conditions: Depressive Disorder, conditions: Anxiety Disorders, conditions: Substance Use Disorders, conditions: Post Traumatic Stress Disorder, designModule studyType: INTERVENTIONAL, phases: NA, designInfo allocation: RANDOMIZED, interventionModel: SEQUENTIAL, interventionModelDescription: This study will follow a stepped-wedge, randomized controlled design, where each provider team will undergo two phases: SAU and the AI platform phase. All teams will initially start with SAU, and the AI platform will be sequentially introduced to teams over time. Teams will be randomly assigned to different time periods for the AI platform phase using simple randomization. The order of implementation will be determined by randomly selecting the number of the team from sealed envelopes every two months. In both phases, the study will enroll new and existing clients. At the end of the trial all teams would have used Eleos for a few months, primaryPurpose: OTHER, maskingInfo masking: NONE, maskingDescription: The masking in this study involves a differential approach between providers and clients. Providers will be aware of whether they are in the Services-As-Usual (SAU) or Artificial Intelligence (AI) phase. However, participating clients will not be informed about the platform their provider is using to document their therapy sessions., enrollmentInfo count: 280, type: ESTIMATED, armsInterventionsModule interventions name: Artificial Intelligence platform for case managers, outcomesModule primaryOutcomes measure: Case manager satisfaction, primaryOutcomes measure: Case manager productivity, primaryOutcomes measure: Case manager note completion time, secondaryOutcomes measure: Clients' crisis services utilization, eligibilityModule sex: ALL, minimumAge: 18 Years, stdAges: ADULT, stdAges: OLDER_ADULT, contactsLocationsModule locations facility: Centerstone, city: Alton, state: Illinois, zip: 62002, country: United States, geoPoint lat: 38.8906, lon: -90.18428, hasResults: False