MMS services will be rolled out in a total of 8 NGO community pharmacies progressively (2 pharmacies per phase) in 4 successive phases. Participants will complete the questionnaires at the following time points throughout the trial, namely 1) during recruitment, 2) baseline (1 month before MMS), 3) 3 months after MMS begins, 4) 12 months after MMS begins, and 5) 24 months after MMS begins. Researchers will compare the results of questionnaires conducted at different time points to identify the potential changes in the effects of MMS. Furthermore, researchers will link up the electronic health records of the participants and identify the potential changes in the health outcomes and health service utilizations after receiving MMS. conditions: Medication Adherence conditions: Medication Safety conditions: Diabetes Mellitus, Type 2 conditions: Hypertension conditions: Polypharmacy conditions: High Risk Medications studyType: INTERVENTIONAL phases: NA allocation: RANDOMIZED interventionModel: PARALLEL primaryPurpose: SUPPORTIVE_CARE masking: NONE count: 640 type: ESTIMATED name: Medication Management Service (MMS) measure: Medication adherence measure: Additional health service utilization measure: Patient perception and satisfaction measure: Patient perceived sensitivity to medicines measure: Social impact measure: Health-related quality of life measure: Drug-related problems measure: Change in costs measure: Change in effectiveness measure: Incremental cost effectiveness ratio (ICER) measure: Beliefs in medicines sex: ALL minimumAge: 18 Years stdAges: ADULT stdAges: OLDER_ADULT facility: Aberdeen Kai-Fong Welfare Association A-Lively Community Pharmacy status: RECRUITING city: Hong Kong country: Hong Kong name: Kam Kit Mak role: CONTACT phone: 3550 5460 email: kennethmak.kk@aka.org.hk lat: 22.27832 lon: 114.17469 facility: Health In Action Community Pharmacy status: RECRUITING city: Hong Kong country: Hong Kong name: Ka Shing Mak role: CONTACT phone: 3612 9515 email: simonmak@hia.org.hk lat: 22.27832 lon: 114.17469 facility: Hong Kong Sheng Kung Hui Welfare Council Community Pharmacy status: RECRUITING city: Hong Kong country: Hong Kong name: Sze Yin Lee role: CONTACT phone: 2116 0382 email: wtspharm@skhwc.org.hk lat: 22.27832 lon: 114.17469 facility: PHARM+ Haven of Hope Community Pharmacy status: RECRUITING city: Hong Kong country: Hong Kong name: Mei Lun Bruce Tsui role: CONTACT phone: 2156 2280 email: compharm@hohcs.org.hk lat: 22.27832 lon: 114.17469 facility: PHARM+ Pok Oi Hospital Community Pharmacy status: RECRUITING city: Hong Kong country: Hong Kong name: Kwok leung Li role: CONTACT phone: 59506880 email: ylcppharm1@pokoi.org.hk name: Anson Tsz Kin Leung role: CONTACT email: ylcppharic@pokoi.org.hk lat: 22.27832 lon: 114.17469 facility: PHARM+ St. James' Settlement Community Pharmacy status: RECRUITING city: Hong Kong country: Hong Kong name: Kit Sze Chan role: CONTACT phone: 2835 4320 email: ks.chan@sjs.org.hk lat: 22.27832 lon: 114.17469 facility: PHARM+ The Lok Sin Tong Community Pharmacy status: RECRUITING city: Hong Kong country: Hong Kong name: William Ho Ching Yuen role: CONTACT phone: 21872780 email: tpcp@loksintong.org lat: 22.27832 lon: 114.17469 facility: PHARM+ YWCA Community Pharmacy status: RECRUITING city: Hong Kong country: Hong Kong name: Sui Hong Ho role: CONTACT phone: 2511 6020 email: jackyho@ywca.org.hk lat: 22.27832 lon: 114.17469 hasResults: False