OTRS question    OTRS has received an email from someone claiming they were blocked by you  Not their user name but their IP  The IP they listed is not the same as an IP you blocked to day but close enough that there may be a typo  They claim they cannot log into their account because they forgot their password and they cant request a new password because they cannot log in  Im a little out of my depth here  Am I correct that the password reset page does not require being logged in to use That wouldnt make much sense but I want to make sure Im not missing anything