Pity that it is it was really hard to find a reliable source to prove this because it would great to add to the page however its no longer accurent For now I will just display the information on here for those to view According to the book Chris was  yrs old when his parents passed and Claire was  yrs old  when their parents died Heres a second source of information from the book that a forum had featured on their site httpbbschinabroadcastcnreadphptid which also confirms Chris and Claires parents deaths The book talks about events that happened before Resident Evil  Original  Chapter One Resident Evil   Chris Whenever the phone rings in the middle of the night I know someones dead who wasnt dead the day before Happens all the time Except when its a wrong number Like this totally drunk woman who thought I was her long lost lover Or the idiot who tied up my line with a long monologue in Portuguese   Ive had this latenight fear of the phone for five years now ever since a state police chaplain called me at two am to tell me my parents were dead Their vacation van had been crushed by a runaway big rig The coroner had to ID them through dental records they were mangled so bad