I think its odd that there is no criticism or controversy section in this article in response to your Request for comment It makes the article look like a puff piece httpenwikipediaorgwikiPufferyPuffpiecepuff piece Here are some refs on various BOA controversies httpwwwcbsnewscomstorieseveningnewsmainshtml httponlinewsjcomarticleSBhtml httpwwwmainstreetcomslideshowmoneyinvestingnewsbankamericasangrycustomers httpwwwabajournalcomnewsarticleangryaboutcreditcardinterestattorneyrefusestopayandthreate httpwwwgooglecomhostednewsaparticleALeqMiEgKFWQSQqyefysdHEurErXIFQDEGLJOO