The complaint that airtel is playing fool with customer I had gone for plan change on my postpaid number  I registered through the website I was informed that the it will be confirmed in  hrs I did not get any conformation whatsoever Second time I attempted changing of plan got the same response that this will be confirmed in  hrs Again nothing was received as confirmation or whatsoever Suddenly an hour back I received a call from chennai saying that the plan change has not taken place and I was advised to contact the call center When informed to the call center none were capable of doing anything the call was transferred to the maer and he repeated whatever the earlier fellows was saying that was ultimately of no use
If I change plan all the benefits like free internet package offers that was there will be removed That is the only contention and they refuse take up the request of the plan change in between such that it takes effect on from next billing cycle but earlier it was done for withdrawing a package but it had an effect on next billing cycle
Every time they create problem and we have to suffer Call center or the voice support is simply useless as we have to spend our valuable time listening to their nonsense blahblah and repeated automated messages
It is really doubtful that airtel is really interested in resolving the issues of the customer