Question: I withdrew cash from an ATM last week. The screen showed an error and no cash came out, but my account was debited for the full amount the same evening. It's now been over a week and nothing has been reversed. What am I owed at this point?
Answer: The bank is required to reverse a failed ATM transaction where cash was not dispensed within T+5 days of the transaction date, automatically and without requiring a claim from the customer. If the reversal is not credited within this window, the bank must additionally pay compensation of 100 for every calendar day of delay beyond the T+5 deadline, credited automatically along with the principal amount.

Supporting evidence:
title: rbi.org.in/Notification.aspx
quote: Customer’s account debited but cash not dispensed. Pro-active reversal (R) of failed transaction within a maximum of T + 5 days Wherever financial compensation is involved, the same shall be effected to the customer’s account suo moto, without waiting for a complaint or claim from the customer ₹ 100/- per day of delay beyond T + 5 days, to the credit of the account holder
context: non-banks also and applies to them wherever they are authorised to operate.
13. Domestic transactions i.e., those where both the originator and beneficiary are within India are covered under this framework. Harmonisation of Turn Around Time (TAT) and customer compensation for failed transactions using authorised Payment Systems Sl. no. Description of the incident Framework for auto-reversal and compensation Timeline for

auto-reversal Compensation payable I II III IV 1 Automated Teller Machines (ATMs) including Micro-ATMs a Customer’s account debited but cash not dispensed. Pro-active reversal (R) of failed transaction within a maximum of T + 5 days. ₹ 100/- per day of delay beyond T + 5 days, to the credit of the account holder. 2 Card Transaction a Card to card transfer Card account debited but the beneficiary card account not credited. Transaction to be reversed (R) latest within T + 1 day, if credit is not effected to the beneficiary account. ₹ 100/- per day of delay beyond T + 1 day. b Point of Sale (PoS) (Card Present) including Cash at PoS Account debited but confirmation not received at merchant location i.e., charge-slip not generated. Auto-reversal within T + 5 days. ₹ 100/- per day of delay beyond T + 5 days. c Card Not Present (CNP) (e-commerce) Account debited but confirmation not received at merchant’s system. 3 Immediate Payment System (IMPS) a Account debited but the beneficiary account is not credited. If unable to credit to beneficiary account, auto reversal (R) by the Beneficiary bank latest on T + 1 day. ₹100/- per day if delay is beyond T + 1 day. 4 Unified Payments Interface (UPI) a Account debited but the beneficiary account is not credited (transfer of funds). If unable to credit the beneficiary account, auto reversal (R) by the Beneficiary bank latest on T + 1 day. ₹100/- per day if delay is beyond T + 1 day. b Account debited but transaction confirmation not received at merchant location (payment to merchant). Auto-reversal within T + 5 days. ₹100/- per day if delay is beyond T + 5 days. 5 Aadhaar Enabled Payment System (including Aadhaar Pay) a Account

debited but transaction confirmation not received at merchant location. Acquirer to initiate “Credit Adjustment” within T + 5 days. ₹100/- per day if delay is beyond T + 5 days. b Account debited but beneficiary account not credited. 6 Aadhaar Payment Bridge System (APBS) a Delay in crediting beneficiary’s account. Beneficiary bank to reverse the transaction within T + 1 day. ₹10