Question: My branch asked for repeated KYC even though I already have a low-risk profile and no changes. Can I challenge that?
Answer: Yes. You can ask the bank for its policy basis, since RBI allows self-declaration and discourages unnecessary repetition in low-risk no-change cases.

Supporting evidence:
title: rbi.org.in/FAQs.aspx
quote: In case of no change in KYC information, the customer can provide a self-declaration periodic updation of KYC records (at times referred to as re-KYC) shall be carried out at least once in every two years for high-risk, eight years for medium risk and ten years for low-risk customers. However, RE may adopt any additional and exceptional measures as per its internal KYC policy
context: ased e-KYC in non-face-to-face (NF2F) mode and V-CIP; RE is also mandated to update customer’s KYC records based on the update information/ notification, if any, received from CKYCR for the customer concerned. Q 25. What documents are needed for periodic updation of KYC? Ans. The requirement of KYC documents depends on the modes used for periodic updation of KYC as detailed in the reply to Q 24, above. In case of change in the KYC information, the customer has to provide the documents as mentioned in the reply to Q 5 above; In case of no change in KYC information, the customer can provide a self-declaration. Similarly, a self-declaration in case of change only in address can also be provided by the customer to RE as detailed in reply to Q 24 above. In case of Aadhaar OTP-based e-KYC authentication facility in non-face-to-face mode, the customer can provide a declaration of the current address even if the current address is different from the address in Aadhaar database. However, RE shall ensure that mobile number for Aadhaar authentication is same as the one available with it in the customer’s profile, in order to prevent any fraud. In case of use of V-CIP for completing re-KYC, the requirements shall be as per paragraph 18 of the Master Direction on KYC , which include identification and verification of the identity using (i) Aadhaar OTP based e-KYC authentication in non-face-to-face mode; (ii) offline verification of Aadhaar; (iii) KYC records downloaded from CKYCR ; and (iv) equivalent e-documents including documents issued through DigiLocker. Q 26. Can the customer get an acknowledgment from the RE after submitting the KYC documents for periodic updation of KYC? Ans. Yes, once a customer submits updated KYC information or self-declaration to the RE, it shall provide an acknowledgement

to this effect to the customer. Upon updating KYC information, the RE shall also intimate customers about such updation. Q 27. Are the REs required to give due notices to the customer for completing his pending periodic updation of KYC? Ans. Yes, the RE shall intimate its customer, in advance, to comply with the requirement of periodic updation of KYC. Subsequent to the due date, RE shall also give reminders to such customer who has still not complied with the requirements, despite advance intimations. Q 28. What happens if periodic updation of KYC is not done even after advance intimations/ reminders? Ans. Prevention of Money-Laundering (Maintenance of Records) Rules, 2