#NEWLINE# def format_freshdesk_note_message( ticket , event_info ) : #NEWLINE# #INDENT# note_type = event_info [ 1 ] #NEWLINE# content = ( '%s <%s> added a %s note to [ticket #%s](%s).' % ( ticket . requester_name , ticket . requester_email , note_type , ticket . id , ticket . url ) ) #NEWLINE# return content