The UJI designs an innovative tool for improving care in social services and promoting inclusive policies



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## The UJI designs an innovative tool for improving care in social services and promoting inclusive policies

30/06/2017 |
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The research group on Social Innovation and Human Development (Social Innova) from the Universitat Jaume I has designed an innovative tool to improve citizens’ attention in the field of social services and, at the same time, to promote inclusive policies. The new tool, which emerged from a study commissioned by Vila-real City Council, where municipal technicians from the areas of Social Services, Computing and Urbanism intervened, enables the creation of an integrated model to plan people-oriented policies.

Raquel Agost, lecturer of Social Psychology at the UJI and director of this research group integrated in the Interuniversity Institute of Local Development (IIDL), explains that the innovation of her work lies in the unification of several tools that worked autonomously. "We have created a computer application, called SITV\_Social Innova, which integrates Vila-real's territorial information system with the database of municipal social services. As a result, we have obtained a very useful tool for more careful studies and follow-ups of social intervention taking into account the variable of territory and the conditions of the neighbourhoods," argues Raquel Agost, who insists on the importance of people "being the centre of social care."

This innovative tool to improve care in social services - whose development has had the collaboration of the Group of Social Studies of Intervention and Innovation (GESinn) from the Universitat de València through the IIDL - presents a remarkable versatility to be implemented in any town council, a mechanism that would imply a previous study such as the compatibility of georeferencing systems.

**INCLUSIVE NEIGHBORHOODS**

One of the objectives of this work is to provide municipal tools useful in the "diagnosis, planning, evaluation and monitoring of social services policies in order to help municipalities to improve citizens’ lives, to promote inclusive neighbourhoods and to optimize strategic plans of community prevention," according to Raquel Agost.

This research has used the Baseline (LdB) in Vila-real's social services area as a conceptual framework. It has allowed UJI researchers to obtain a living diagnosis of the social situation of this municipality. According to Raquel Agost, "this makes possible the innovation in the design of social policies and improvement in people’s well-being, taking into account both their demands and needs, as well as their environment."

The research group on Social Innovation and Human Development (Social Innova) carries out studies of current interest for municipalities, such as local inclusion plans, active aging plans, studies to determine areas of urban vulnerability and poverty. These studies are aligned with the UN's Sustainable Development Goals (ODS), because, according to Agost, "the sense of community facilitates social cohesion, and urban spaces need to be restored by incorporating people's discourse through social participation, with the revitalization of urban areas from a psychosocial perspective".

The main lines of work of the research group Social Innovation and Human Development focus on planning social services, social inclusion, leadership and gender, senior citizens, social innovation applied to procedures and techniques - such as participatory video - from human development as a frame of reference. Research in the transfer projects of the UJI's Social Innova group is interdisciplinary, since the team is made up of social psychologists and methodologists, as well as collaboration with architects to determine areas of urban vulnerability; economists, social workers or sociologists, in order to approach the territory and make diagnoses that facilitate local and human development. Raquel Agost is a lecturer of Social Psychology, director of the groups and coordinator of the Master's Degree in Development Cooperation (IIDL-UJI) and member of the Interuniversity Doctorate Programme on Local Development and Cooperation (IIDL).

**In the image (left to right):** Rosana Peris, Sonia Agut, Raquel Agost and Antonio Caballer, members of the Research Group on Social Innovation and Human Development / IIDL of the UJI

More information: <http://www.iidl.es>

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