Chatbots with artificial intelligence arrive at Espaitec with the company SemanticBots



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## Chatbots with artificial intelligence arrive at Espaitec with the company SemanticBots The company uses machine learning methods to develop chatbots equipped with artificial intelligence

18/04/2018 |
SCP

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* [![Semanticbots team Espaitec-SemanticBots Semanticbots-Empresa-Espaitec-web](/com/investigacio/arxiu/noticies/2018/4/Espaitec-SemanticBots/Semanticbots-Empresa-Espaitec-web.jpg)](#)

[SemanticBots](http://www.semanticbots.com/?lang=es), a technology-based company recently linked to the Scientific, Technological and Business Park of the Universitat Jaume I (Espaitec), created from the technology developed by a research group of the UJI, has become another example of technology transfer between university and society. Its innovation consists in designing and developing conversational platforms based on chatbots with artificial intelligence and in the capture and analysis of the data generated in conversations, using Big Data tools.

The idea arises from a need identified as users. "We saw that many companies began to serve their customers from messaging applications and we realized how simple and natural it is for the user to interact with companies via chat. At the same time, we analyse that in most cases the questions between user and chat are repeated, so we consider automating part of that communication to make information more accessible", states Hugo Ferrer, CEO of SemanticBots.

In addition to Ferrer, the company is formed by a group of lecturers and researchers linked to the Universitat Jaume I, among which there is Rafael Berlanga, director of the Temporary Knowledge Bases research group at the UJI, and Victoria Nebot, María Pérez and Ismael Sanz, all specialized in the analysis of the semantic web and the processing of texts and data.

The main novelty offered by this company lies in the use of machine learning methods that allow the chatbot to know the user and thus be able to personalize conversations always attending to their tastes and interests. "The systems developed in SemanticBots can be implemented in websites, apps or messaging platforms. We offer companies an instant, accessible and personalized channel of communication, which also allows them to improve response time, reduce client management costs and collect high-value data for marketing and communication actions, as one of the added values ​​of our product is the subsequent analysis of the conversations that becomes big data for the company", concluded Hugo Ferrer.

[Videopresentation of the company](https://youtu.be/rZL8NR0tAXw)

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