The spin-off SemanticBots launches two new intelligent chatbots for companies in Castellón



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## The spin-off SemanticBots launches two new intelligent chatbots for companies in Castellón

24/05/2019 |
SCP

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Artificial intelligence is gaining weight in our daily actions. An example of this is the increased use of chatbots on websites and mobile applications in order to strengthen and facilitate communication between companies, customers and employees. These systems facilitate and improve access to information, offering a personalized customer service 24 hours a day.

SemanticBots, a technology-based company formed by lecturers and researchers from the Temporal Knowledge Bases Group (TKBG) of the Universitat Jaume I, has just developed two chatbots for companies in the service sector of Castellón, specifically the energy marketer Oppidum Energía and the telecommunications company eConectia. The development in both cases has focused on a solution designed to improve the relationship and customer service.

"On this occasion we have created two systems capable of answering the most frequent questions, both in relation to products and services and other technical questions, both solutions being available through the companies' own websites and other digital communication channels", comments Hugo Ferrer, CEO of SemanticBots. "Having chatbots developed with our own technology and having a team of experts in artificial intelligence and big data allows us to differentiate ourselves from the competition and also develop customized solutions capable of adapting to the functionalities, integrations and information required by each client, without having to depend on the limitations of other chatbots development systems", he concludes. Both solutions are in the first phase of development, and may in the future incorporate new skills or functionalities to meet new customer needs.

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